Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Durham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
North East > Durham
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 36 37 46
Rank change year-on-year +1 +9 -17
Permanent jobs citing Service Delivery 17 5 11
As % of all permanent IT jobs advertised in Durham 5.03% 2.02% 3.35%
As % of the Processes & Methodologies category 5.54% 2.27% 3.81%
Number of salaries quoted 15 2 10
Durham median annual salary £37,500 £42,500 £32,217
Median salary % change year-on-year -11.76% +31.92% -23.72%
10th Percentile £26,900 £41,250 £27,631
90th Percentile £50,000 £43,750 £47,273
North East median annual salary £43,500 £44,738 £29,433
% change year-on-year -2.77% +52.00% -30.31%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Durham with a requirement for process or methodology skills.

All Process and Methodology Skills
Durham
Permanent vacancies with a requirement for process or methodology skills 307 220 289
As % of all permanent IT jobs advertised in Durham 90.83% 88.71% 88.11%
Number of salaries quoted 266 192 239
Durham median annual salary £37,500 £35,000 £40,000
Median salary % change year-on-year +7.14% -12.50% +14.29%
10th Percentile £24,125 £25,050 £24,975
90th Percentile £52,884 £57,375 £60,000
North East median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

Service Delivery
Job Vacancy Trend in Durham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Durham.

Job vacancy trend for Service Delivery in Durham

Service Delivery
Salary Trend in Durham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Durham.

Salary trend for Service Delivery in Durham

Service Delivery
Salary Histogram in Durham

The salary distribution of IT jobs citing Service Delivery in Durham over the 6 months to 21 February 2018.

Salary histogram for Service Delivery in Durham

Service Delivery
Job Locations in Durham

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Durham region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Darlington +3 6 £38,750 - 2
Stockton-on-Tees - 2 £25,000 - 1
Service Delivery
North East

For the 6 months to 21 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Durham region with a requirement for Service Delivery.

1 13 (76.47%) ITIL
2 7 (41.18%) Microsoft
3 6 (35.29%) Finance
4 5 (29.41%) Information Security
4 5 (29.41%) Service Management
4 5 (29.41%) Wi-Fi
4 5 (29.41%) Active Directory
4 5 (29.41%) LAN
4 5 (29.41%) VoIP
4 5 (29.41%) WAN
4 5 (29.41%) SQL
4 5 (29.41%) Microsoft Azure
4 5 (29.41%) Greenfield Project
5 4 (23.53%) SDLC
5 4 (23.53%) Office 365
5 4 (23.53%) Incident Management
5 4 (23.53%) Oracle
5 4 (23.53%) SQL Server
5 4 (23.53%) Microsoft Office
5 4 (23.53%) SLA
5 4 (23.53%) ITIL Certification
5 4 (23.53%) Stakeholder Management
6 3 (17.65%) Mitel
6 3 (17.65%) Retail
6 3 (17.65%) Project Management
6 3 (17.65%) MySQL
6 3 (17.65%) ERP
6 3 (17.65%) DHCP
6 3 (17.65%) DNS
6 3 (17.65%) Business Intelligence

Service Delivery
Co-occurring IT Skills in Durham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) Exchange Server 2010
1 2 (11.76%) MS Exchange
1 2 (11.76%) SharePoint
1 2 (11.76%) SharePoint Server
Applications
1 4 (23.53%) Microsoft Office
Business Applications
1 1 (5.88%) Oracle ERP
Cloud Services
1 5 (29.41%) Microsoft Azure
2 4 (23.53%) Office 365
3 3 (17.65%) Amazon AWS
3 3 (17.65%) G Suite
Communications & Networking
1 5 (29.41%) LAN
1 5 (29.41%) VoIP
1 5 (29.41%) WAN
1 5 (29.41%) Wi-Fi
2 3 (17.65%) DHCP
2 3 (17.65%) DNS
2 3 (17.65%) VLAN
3 2 (11.76%) IP Telephony
3 2 (11.76%) SAN
Database & Business Intelligence
1 4 (23.53%) SQL Server
2 3 (17.65%) MySQL
3 2 (11.76%) Oracle Database
3 2 (11.76%) SQL Server 2008
4 1 (5.88%) Data Warehouse
Development Applications
1 2 (11.76%) Visual Studio
General
1 6 (35.29%) Finance
2 3 (17.65%) Retail
3 2 (11.76%) Electronics
3 2 (11.76%) Legal
3 2 (11.76%) Manufacturing
3 2 (11.76%) Marketing
3 2 (11.76%) Telecoms
Job Titles
1 6 (35.29%) Service Manager
2 4 (23.53%) Analyst
2 4 (23.53%) Delivery Manager
2 4 (23.53%) Services Delivery Manager
3 3 (17.65%) Infrastructure Manager
4 2 (11.76%) Analyst Programmer
4 2 (11.76%) Applications Support
4 2 (11.76%) Applications Support Analyst
4 2 (11.76%) CISSP Specialist
4 2 (11.76%) Data Governance Specialist
4 2 (11.76%) Data Management Specialist
4 2 (11.76%) Programmer
4 2 (11.76%) Support Analyst
4 2 (11.76%) Support Analyst Programmer
4 2 (11.76%) Technical Manager
4 2 (11.76%) Technical Services Manager
5 1 (5.88%) Administrator
5 1 (5.88%) Consultant
5 1 (5.88%) Support Consultant
5 1 (5.88%) Systems Administrator
Libraries, Frameworks & Software Standards
1 2 (11.76%) .NET
1 2 (11.76%) .NET Framework
1 2 (11.76%) ASP.NET
1 2 (11.76%) Oracle Fusion
2 1 (5.88%) HTML
2 1 (5.88%) HTML5
2 1 (5.88%) XML
2 1 (5.88%) XSLT
Miscellaneous
1 5 (29.41%) Greenfield Project
2 2 (11.76%) Data Centre
2 2 (11.76%) Hybrid Cloud
3 1 (5.88%) Analytical Skills
3 1 (5.88%) Management Information System
3 1 (5.88%) Virtual Team
Operating Systems
1 3 (17.65%) Windows
1 3 (17.65%) Windows Server
Processes & Methodologies
1 13 (76.47%) ITIL
2 5 (29.41%) Information Security
2 5 (29.41%) Service Management
3 4 (23.53%) Incident Management
3 4 (23.53%) SDLC
3 4 (23.53%) Stakeholder Management
4 3 (17.65%) Business Intelligence
4 3 (17.65%) ERP
4 3 (17.65%) Project Management
5 2 (11.76%) Data Architecture
5 2 (11.76%) Data Extraction
5 2 (11.76%) Data Management
5 2 (11.76%) Digital Marketing
5 2 (11.76%) PRINCE
5 2 (11.76%) Problem Management
5 2 (11.76%) Programme Management
5 2 (11.76%) Risk Assessment
5 2 (11.76%) Risk Management
5 2 (11.76%) Test Scripting
5 2 (11.76%) User Acceptance Testing
Programming Languages
1 5 (29.41%) SQL
2 3 (17.65%) PowerShell
3 2 (11.76%) C#
4 1 (5.88%) JavaScript
Qualifications
1 4 (23.53%) ITIL Certification
2 2 (11.76%) CCSA
2 2 (11.76%) CISM
2 2 (11.76%) CISSP
2 2 (11.76%) ITIL Foundation Certificate
2 2 (11.76%) Security Cleared
Quality Assurance & Compliance
1 4 (23.53%) SLA
2 3 (17.65%) Data Quality
3 2 (11.76%) ISO/IEC 27001
3 2 (11.76%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 2 (11.76%) PCI DSS
4 1 (5.88%) GDPR
System Software
1 5 (29.41%) Active Directory
2 2 (11.76%) VMware Infrastructure
Systems Management
1 1 (5.88%) Systems Management Server (SMS)
Vendors
1 7 (41.18%) Microsoft
2 4 (23.53%) Oracle
3 3 (17.65%) Google
3 3 (17.65%) Meraki
3 3 (17.65%) Mitel
4 2 (11.76%) Citrix
4 2 (11.76%) EMC
4 2 (11.76%) SAP
4 2 (11.76%) VMware
5 1 (5.88%) Infor
5 1 (5.88%) Tableau