Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the East Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > East Midlands
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 145 147 133
Rank change year-on-year +2 -14 +4
Contract jobs citing Customer Engagement 8 2 8
As % of all contract IT jobs advertised in the East Midlands 0.25% 0.061% 0.26%
As % of the Processes & Methodologies category 0.30% 0.074% 0.32%
Number of daily rates quoted 2 2 4
East Midlands median daily rate £413 £625 £334
Median daily rate % change year-on-year -34.00% +86.99% -25.72%
10th Percentile £379 £613 £285
90th Percentile £436 £638 £371
England median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -3.03%
Number of hourly rates quoted 0 0 0
East Midlands median hourly rate - - -
England median hourly rate £22.92 £10.24 £59.50
% change year-on-year +123.80% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Contract vacancies with a requirement for process or methodology skills 2670 2712 2467
As % of all contract IT jobs advertised in the East Midlands 83.00% 82.18% 78.69%
Number of daily rates quoted 1696 1717 1565
East Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% -
10th Percentile £250 £245 £225
90th Percentile £550 £575 £538
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 100 69 83
East Midlands median hourly rate £15.50 £14.00 £16.20
Median hourly rate % change year-on-year +10.71% -13.58% +1.25%
10th Percentile £9.31 £8.76 £11.00
90th Percentile £51.00 £40.50 £40.20
England median hourly rate £24.00 £24.43 £22.50
% change year-on-year -1.76% +8.58% +18.42%

Customer Engagement
Job Vacancy Trend in the East Midlands

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Customer Engagement in the East Midlands

Customer Engagement
Contractor Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the East Midlands.

Contractor daily rate trend for Customer Engagement in the East Midlands

Customer Engagement
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the East Midlands region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +16 7 £425 -32.00%
Customer Engagement
England

For the 6 months to 22 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East Midlands region with a requirement for Customer Engagement.

1 7 (87.50%) Service Management
1 7 (87.50%) Service Delivery
1 7 (87.50%) Service Design
2 1 (12.50%) Learning Management System
2 1 (12.50%) SaaS
2 1 (12.50%) Social Media
2 1 (12.50%) Data Analytics
2 1 (12.50%) Analytics
2 1 (12.50%) Software Delivery
2 1 (12.50%) e-Learning
2 1 (12.50%) Microsoft Office
2 1 (12.50%) Microsoft
2 1 (12.50%) Content Development
2 1 (12.50%) Camtasia

Customer Engagement
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (12.50%) Camtasia
1 1 (12.50%) Microsoft Office
Cloud Services
1 1 (12.50%) SaaS
Job Titles
1 5 (62.50%) Architect
1 5 (62.50%) Service Architect
2 2 (25.00%) Service Design Manager
2 2 (25.00%) Service Manager
3 1 (12.50%) Consultant
3 1 (12.50%) Software Consultant
3 1 (12.50%) Training Consultant
Miscellaneous
1 1 (12.50%) e-Learning
1 1 (12.50%) Learning Management System
1 1 (12.50%) Social Media
Processes & Methodologies
1 7 (87.50%) Service Delivery
1 7 (87.50%) Service Design
1 7 (87.50%) Service Management
2 1 (12.50%) Analytics
2 1 (12.50%) Content Development
2 1 (12.50%) Data Analytics
2 1 (12.50%) Software Delivery
Vendors
1 1 (12.50%) Microsoft