The following table provides summary statistics for contract job vacancies advertised in the East Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England / East Midlands
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 102 - 90
Rank change year-on-year - 0  
Contract jobs citing Customer Engagement 1 0 3
As % of all contract IT jobs advertised in the East Midlands 0.065% - 0.19%
As % of the Processes & Methodologies category 0.076% - 0.25%
Number of daily rates quoted 0 0 0
Median daily rate - - -
UK excluding London median daily rate £456 £375 £355
% change year-on-year +21.66% +5.63%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £48.75 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East Midlands
Contract job vacancies with a requirement for process and methodology skills 1315 1264 1216
As % of all contract IT job vacancies advertised in the East Midlands 85.50% 81.71% 77.75%
Number of daily rates quoted 822 784 744
Median daily rate £410 £420 £400
Median daily rate % change year-on-year -2.38% +5.00%  
90% offered a daily rate of more than £288 £292 £250
10% offered a daily rate of more than £525 £580 £550
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 46 32 28
Median hourly rate £35.00 £14.75 £19.04
Median hourly rate % change year-on-year +137.28% -22.53%  
90% offered a hourly rate of more than £12.47 £11.50 £11.00
10% offered a hourly rate of more than £50.00 £33.15 £45.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the East Midlands

Customer Engagement
Contractor Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the East Midlands.

Contractor daily rate trend for Customer Engagement in the East Midlands

Customer Engagement
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the East Midlands region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire - 1 - -
Customer Engagement
England

For the 6 months to 27 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East Midlands region with a requirement for Customer Engagement.

1 1 (50.00%) E-Commerce
1 1 (50.00%) Service Management
1 1 (50.00%) Service Delivery
1 1 (50.00%) Stakeholder Management
1 1 (50.00%) CMS
1 1 (50.00%) Agile Software Development
1 1 (50.00%) Retail
1 1 (50.00%) Content Management
1 1 (50.00%) Business Analysis
1 1 (50.00%) Degree
1 1 (50.00%) JIRA
1 1 (50.00%) Use Case
1 1 (50.00%) Atlassian
1 1 (50.00%) Confluence
1 1 (50.00%) iPad
1 1 (50.00%) User Stories
1 1 (50.00%) Business Process Mapping
1 1 (50.00%) User Experience
1 1 (50.00%) Service Design

Customer Engagement
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (50.00%) CMS
1 1 (50.00%) Confluence
Development Applications
1 1 (50.00%) JIRA
General
1 1 (50.00%) Retail
Job Titles
1 1 (50.00%) Agile Business Analyst
1 1 (50.00%) Analyst
1 1 (50.00%) Business Analyst
1 1 (50.00%) CMS Business Analyst
1 1 (50.00%) Digital Analyst
1 1 (50.00%) Digital Business Analyst
1 1 (50.00%) Service Design Manager
1 1 (50.00%) Service Manager
Miscellaneous
1 1 (50.00%) iPad
1 1 (50.00%) User Experience
Processes & Methodologies
1 1 (50.00%) Agile Software Development
1 1 (50.00%) Business Analysis
1 1 (50.00%) Business Process Mapping
1 1 (50.00%) Content Management
1 1 (50.00%) E-Commerce
1 1 (50.00%) Service Delivery
1 1 (50.00%) Service Design
1 1 (50.00%) Service Management
1 1 (50.00%) Stakeholder Management
1 1 (50.00%) Use Case
1 1 (50.00%) User Stories
Qualifications
1 1 (50.00%) Degree
Vendors
1 1 (50.00%) Atlassian