The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK / England
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 502 502 540
Rank change year-on-year 0 +38  
Contract jobs citing Customer Engagement 81 118 82
As % of all contract IT jobs advertised in England 0.19% 0.24% 0.16%
As % of the Processes & Methodologies category 0.22% 0.29% 0.20%
Number of daily rates quoted 40 79 62
Median daily rate £450 £425 £390
Median daily rate % change year-on-year +5.88% +8.97%  
90% offered a daily rate of more than £372 £275 £300
10% offered a daily rate of more than £528 £600 £500
UK excluding London median daily rate £456 £375 £355
% change year-on-year +21.66% +5.63%  
Number of hourly rates quoted 0 0 2
Median hourly rate - - £59.50
UK excluding London median hourly rate £47.50 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 36606 41272 40599
As % of all contract IT job vacancies advertised in England 84.68% 83.46% 80.86%
Number of daily rates quoted 24006 27689 26589
Median daily rate £450 £450 £415
Median daily rate % change year-on-year - +8.43%  
90% offered a daily rate of more than £313 £300 £288
10% offered a daily rate of more than £600 £600 £588
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 948 976 1113
Median hourly rate £32.50 £27.50 £26.00
Median hourly rate % change year-on-year +18.18% +5.76%  
90% offered a hourly rate of more than £13.00 £12.83 £12.00
10% offered a hourly rate of more than £52.50 £47.83 £50.00
UK excluding London median hourly rate £34.75 £28.50 £30.00
% change year-on-year +21.92% -5.00%  

Customer Engagement
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 3 months to 28 June 2017.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -10 33 £410 -21.90% 22
South East +18 29 £503 +14.07% 8
North West +16 5 £431 +7.81% 7
South West +1 5 £415 +23.88% 2
West Midlands +22 4 £400 +131.88% 2
East of England - 2 £413 - 6
East Midlands - 1 - - 2
Customer Engagement
UK

For the 6 months to 28 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 37 (24.03%) Agile Software Development
2 35 (22.73%) Marketing
3 34 (22.08%) Service Management
3 34 (22.08%) Finance
4 31 (20.13%) ITIL
5 28 (18.18%) Service Delivery
6 23 (14.94%) Windows
6 23 (14.94%) Analytics
7 22 (14.29%) Service Design
8 21 (13.64%) Degree
9 17 (11.04%) Social Media
10 15 (9.74%) Analytical Skills
10 15 (9.74%) Project Management
11 14 (9.09%) Microsoft Certification
11 14 (9.09%) MCITP
11 14 (9.09%) MCTS
11 14 (9.09%) Migration
11 14 (9.09%) Waterfall
11 14 (9.09%) User Experience
12 12 (7.79%) Telecoms
12 12 (7.79%) Microsoft
12 12 (7.79%) Stakeholder Management
13 11 (7.14%) Digital Marketing
13 11 (7.14%) Continuous Improvement
14 10 (6.49%) Retail
14 10 (6.49%) PRINCE2
15 9 (5.84%) JavaScript
15 9 (5.84%) SQL
15 9 (5.84%) DNS
15 9 (5.84%) Active Directory

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.19%) CMS
2 2 (1.30%) CoreMedia CMS
2 2 (1.30%) Drupal
2 2 (1.30%) WebSphere
3 1 (0.65%) Apache
3 1 (0.65%) Confluence
3 1 (0.65%) IIS
3 1 (0.65%) SAS
3 1 (0.65%) Skype for Business
Applications
1 6 (3.90%) Microsoft Office
2 4 (2.60%) Microsoft Excel
3 2 (1.30%) InVision
4 1 (0.65%) Spreadsheet
4 1 (0.65%) SPSS
Business Applications
1 4 (2.60%) Sprinklr
2 2 (1.30%) Eloqua
2 2 (1.30%) Radian6
2 2 (1.30%) SAP CRM
2 2 (1.30%) SAP Hybris
2 2 (1.30%) WebTrends
3 1 (0.65%) FastStats
3 1 (0.65%) Maximo
3 1 (0.65%) Oracle EBS R12
3 1 (0.65%) Salesforce.com CRM
3 1 (0.65%) SAP Oil and Gas
Cloud Services
1 5 (3.25%) Microsoft Azure
1 5 (3.25%) Office 365
2 2 (1.30%) Adobe Creative Cloud
2 2 (1.30%) Amazon AWS
2 2 (1.30%) BlueKai
2 2 (1.30%) Google Analytics
3 1 (0.65%) Azure Active Directory
3 1 (0.65%) Cloud Computing
3 1 (0.65%) OneDrive
3 1 (0.65%) Salesforce Sales Cloud
Communications & Networking
1 9 (5.84%) DHCP
1 9 (5.84%) DNS
2 6 (3.90%) HTTP
3 3 (1.95%) Internet
3 3 (1.95%) NAS
3 3 (1.95%) SAN
3 3 (1.95%) Skype
4 2 (1.30%) Intranet
4 2 (1.30%) Remote Desktop
4 2 (1.30%) SMS
5 1 (0.65%) ATM
5 1 (0.65%) Firewall
5 1 (0.65%) SSL
5 1 (0.65%) VoIP
Database & Business Intelligence
1 6 (3.90%) Big Data
2 5 (3.25%) Data Warehouse
3 4 (2.60%) MongoDB
3 4 (2.60%) NoSQL
3 4 (2.60%) Redis
3 4 (2.60%) SQL Server
4 3 (1.95%) Power BI
4 3 (1.95%) PowerCenter
4 3 (1.95%) SAP HANA
5 2 (1.30%) Data Mining
6 1 (0.65%) Hadoop
6 1 (0.65%) Oracle Reports
6 1 (0.65%) SQL Server Analysis Services
6 1 (0.65%) SQL Server Integration Services
6 1 (0.65%) SQL Server Reporting Services
Development Applications
1 5 (3.25%) Git (software)
2 3 (1.95%) JIRA
2 3 (1.95%) Rational DOORS
3 2 (1.30%) Axure RP
3 2 (1.30%) Maven
3 2 (1.30%) PowerDesigner
4 1 (0.65%) MSI
General
1 35 (22.73%) Marketing
2 34 (22.08%) Finance
3 12 (7.79%) Telecoms
4 10 (6.49%) Retail
5 5 (3.25%) Banking
6 4 (2.60%) Legal
6 4 (2.60%) Publishing
7 3 (1.95%) Advertising
8 2 (1.30%) Automotive
8 2 (1.30%) Back Office
8 2 (1.30%) Billing
8 2 (1.30%) Front Office
8 2 (1.30%) Manufacturing
9 1 (0.65%) Dutch Language
9 1 (0.65%) Electronics
9 1 (0.65%) Law
9 1 (0.65%) Local Government
9 1 (0.65%) Retail Banking
Job Titles
1 24 (15.58%) Architect
1 24 (15.58%) Consultant
2 13 (8.44%) Analyst
3 12 (7.79%) Developer
3 12 (7.79%) Project Manager
4 10 (6.49%) Field Engineer
4 10 (6.49%) Service Architect
5 9 (5.84%) Solutions Architect
6 8 (5.19%) Business Analyst
6 8 (5.19%) ITIL Service Architect
6 8 (5.19%) Programme Manager
7 7 (4.55%) Designer
8 5 (3.25%) Data Scientist
8 5 (3.25%) Marketing Manager
8 5 (3.25%) Senior Architect
8 5 (3.25%) UX Designer
9 4 (2.60%) Business Change Manager
9 4 (2.60%) Business Manager
9 4 (2.60%) SAP Consultant
9 4 (2.60%) Technical Consultant
Libraries, Frameworks & Software Standards
1 6 (3.90%) Node.js
1 6 (3.90%) XML
2 4 (2.60%) Kafka
2 4 (2.60%) RESTful
2 4 (2.60%) Web Services
3 3 (1.95%) .NET
3 3 (1.95%) Hibernate
3 3 (1.95%) HTML
3 3 (1.95%) OAuth
3 3 (1.95%) OpenID
3 3 (1.95%) Spring
4 2 (1.30%) CSS
4 2 (1.30%) J2SE
4 2 (1.30%) Java EE
4 2 (1.30%) JAX-WS
4 2 (1.30%) JSP
4 2 (1.30%) JSTL
4 2 (1.30%) XSD
4 2 (1.30%) XSL
4 2 (1.30%) XSLT
Miscellaneous
1 17 (11.04%) Social Media
2 15 (9.74%) Analytical Skills
3 14 (9.09%) User Experience
4 5 (3.25%) Management Information System
5 4 (2.60%) Algorithms
5 4 (2.60%) Clustering
5 4 (2.60%) Data Centre
6 3 (1.95%) Online Banking
7 2 (1.30%) Blog
7 2 (1.30%) Data Protection Act
7 2 (1.30%) Hedge funds
7 2 (1.30%) Mobile App
7 2 (1.30%) Virtual Team
8 1 (0.65%) Computer Science
8 1 (0.65%) Greenfield Project
8 1 (0.65%) iPad
8 1 (0.65%) Mobile Banking
8 1 (0.65%) Private Cloud
8 1 (0.65%) Replication
Operating Systems
1 23 (14.94%) Windows
2 9 (5.84%) Windows Server
3 6 (3.90%) Windows Server 2012
4 4 (2.60%) Unix
5 2 (1.30%) Windows 7
5 2 (1.30%) Windows 8
5 2 (1.30%) Windows Server 2008
6 1 (0.65%) Android
6 1 (0.65%) Apple iOS
6 1 (0.65%) Linux
Processes & Methodologies
1 37 (24.03%) Agile Software Development
2 34 (22.08%) Service Management
3 31 (20.13%) ITIL
4 28 (18.18%) Service Delivery
5 23 (14.94%) Analytics
6 22 (14.29%) Service Design
7 15 (9.74%) Project Management
8 14 (9.09%) Migration
8 14 (9.09%) Waterfall
9 12 (7.79%) Stakeholder Management
10 11 (7.14%) Continuous Improvement
10 11 (7.14%) Digital Marketing
11 10 (6.49%) PRINCE2
12 9 (5.84%) E-Commerce
13 8 (5.19%) Customer Insight
13 8 (5.19%) Marketing Automation
13 8 (5.19%) Six Sigma
14 7 (4.55%) Actionable Insight
14 7 (4.55%) Business Intelligence
14 7 (4.55%) User Stories
Programming Languages
1 9 (5.84%) JavaScript
1 9 (5.84%) SQL
2 7 (4.55%) PowerShell
3 6 (3.90%) Java
4 2 (1.30%) C#
4 2 (1.30%) PHP
4 2 (1.30%) Python
4 2 (1.30%) Shell Script
5 1 (0.65%) R
5 1 (0.65%) VB.NET
Qualifications
1 21 (13.64%) Degree
2 14 (9.09%) MCITP
2 14 (9.09%) MCTS
2 14 (9.09%) Microsoft Certification
3 8 (5.19%) Security Cleared
4 4 (2.60%) ITIL Certification
4 4 (2.60%) SC Cleared
5 3 (1.95%) BPSS Clearance
6 1 (0.65%) APMP
6 1 (0.65%) AWS Certification
6 1 (0.65%) CIMA
6 1 (0.65%) DV Cleared
6 1 (0.65%) Master's Degree
Quality Assurance & Compliance
1 5 (3.25%) GDPR
2 3 (1.95%) Actionable Recommendations
3 2 (1.30%) PMO
4 1 (0.65%) Data Quality
System Software
1 9 (5.84%) Active Directory
2 7 (4.55%) Hyper-V
3 4 (2.60%) Docker
4 2 (1.30%) BitLocker
4 2 (1.30%) Microsoft App-V
4 2 (1.30%) Terminal Server
4 2 (1.30%) Terminal Services
4 2 (1.30%) Virtual Desktop
5 1 (0.65%) VMware Infrastructure
Systems Management
1 8 (5.19%) WSUS
2 5 (3.25%) SCOM
3 4 (2.60%) SCCM
4 1 (0.65%) Forefront Identity Manager
Vendors
1 12 (7.79%) Microsoft
2 9 (5.84%) IBM
3 6 (3.90%) Adobe
3 6 (3.90%) SAP
4 5 (3.25%) Oracle
4 5 (3.25%) Siebel
4 5 (3.25%) Teradata
5 3 (1.95%) Citrix
5 3 (1.95%) Facebook
5 3 (1.95%) Google
5 3 (1.95%) hybris
5 3 (1.95%) Informatica
6 2 (1.30%) Brandwatch
6 2 (1.30%) FatWire
6 2 (1.30%) Lotus
6 2 (1.30%) NetBase
6 2 (1.30%) Percussion
6 2 (1.30%) Salesforce.com
6 2 (1.30%) Sysomos
6 2 (1.30%) Twitter
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