Period
to 20 January 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > England
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 609 587 597
Rank change year-on-year -22 +10 +60
Contract jobs citing Customer Engagement 229 246 246
As % of all contract IT jobs advertised in England 0.25% 0.27% 0.25%
As % of the Processes & Methodologies category 0.30% 0.33% 0.30%
Number of daily rates quoted 150 124 132
England median daily rate £450 £449 £411
Median daily rate % change year-on-year +0.28% +9.08% -3.20%
10th Percentile £265 £283 £300
90th Percentile £675 £625 £600
UK median daily rate £438 £450 £411
% change year-on-year -2.78% +9.38% +1.58%
Number of hourly rates quoted 1 1 6
England median hourly rate £29.00 £10.24 £59.50
Median hourly rate % change year-on-year +183.20% -82.79% +175.72%
UK median hourly rate £22.13 £10.24 £51.50
% change year-on-year +116.06% -80.12% +138.65%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 77,453 75,596 81,978
As % of all contract IT jobs advertised in England 84.60% 84.04% 82.66%
Number of daily rates quoted 52,346 50,436 53,969
England median daily rate £450 £433 £425
Median daily rate % change year-on-year +4.05% +1.76% +6.12%
10th Percentile £293 £269 £263
90th Percentile £638 £619 £600
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 1,783 2,059 2,503
England median hourly rate £24.00 £25.00 £23.00
Median hourly rate % change year-on-year -4.00% +8.70% +15.00%
10th Percentile £11.35 £11.34 £11.25
90th Percentile £50.00 £48.75 £49.50
UK median hourly rate £23.50 £24.50 £23.75
% change year-on-year -4.08% +3.16% +18.75%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 6 months to 20 January 2018.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -32 99 £505 -2.04% 49
South East -1 76 £400 -3.61% 11
Midlands -10 20 £335 +7.20% 19
North of England +33 18 £475 - 18
West Midlands +3 16 £335 +7.20% 16
North West +3 15 £500 +17.65% 12
South West +2 8 £425 +14.86% 7
East of England -14 8 £381 -10.29% 3
East Midlands +5 4 - - 3
Yorkshire +15 3 £475 -17.39% 3
South Coast - 1 £575 -
Customer Engagement
UK

For the 6 months to 20 January 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 55 (24.02%) Project Management
2 52 (22.71%) Agile Software Development
3 36 (15.72%) Finance
3 36 (15.72%) CRM
4 35 (15.28%) Service Management
5 31 (13.54%) Analytical Skills
6 30 (13.10%) Microsoft
6 30 (13.10%) ITIL
7 29 (12.66%) Marketing
7 29 (12.66%) Security Cleared
8 27 (11.79%) SQL
9 25 (10.92%) Service Delivery
9 25 (10.92%) Microsoft Azure
10 24 (10.48%) Retail
10 24 (10.48%) Stakeholder Management
11 23 (10.04%) Operations Research
12 22 (9.61%) Data Management
12 22 (9.61%) Service Design
13 21 (9.17%) Degree
13 21 (9.17%) Business Intelligence
14 20 (8.73%) Active Directory
15 19 (8.30%) Microsoft Excel
15 19 (8.30%) SC Cleared
16 18 (7.86%) Analytics
16 18 (7.86%) QA
17 17 (7.42%) Scrum
17 17 (7.42%) Windows
18 16 (6.99%) Legal
18 16 (6.99%) Spreadsheet
18 16 (6.99%) GDPR

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (6.11%) SAS
2 8 (3.49%) CMS
2 8 (3.49%) Skype for Business
3 6 (2.62%) SharePoint
4 3 (1.31%) MS Exchange
4 3 (1.31%) Sitecore CMS
5 2 (0.87%) Apache Pig
5 2 (0.87%) Oracle SOA Suite
5 2 (0.87%) WebLogic
6 1 (0.44%) Apache
6 1 (0.44%) Drupal
Applications
1 19 (8.30%) Microsoft Excel
2 16 (6.99%) Spreadsheet
3 8 (3.49%) Microsoft Office
4 3 (1.31%) Microsoft PowerPoint
4 3 (1.31%) Photoshop
5 2 (0.87%) Adobe After Effects
5 2 (0.87%) Adobe Illustrator
5 2 (0.87%) Adobe Premiere
5 2 (0.87%) InfoPath
5 2 (0.87%) InVision
5 2 (0.87%) MS Visio
6 1 (0.44%) Microsoft Project
Business Applications
1 10 (4.37%) FastStats
2 2 (0.87%) Oracle Retail
2 2 (0.87%) SAP S/4HANA
2 2 (0.87%) Social Studio
3 1 (0.44%) Dynamics CRM
3 1 (0.44%) Exstream
3 1 (0.44%) SAP APO
3 1 (0.44%) SystmOne
Cloud Services
1 25 (10.92%) Microsoft Azure
2 14 (6.11%) Office 365
3 12 (5.24%) Amazon AWS
4 10 (4.37%) SaaS
5 9 (3.93%) IaaS
5 9 (3.93%) PaaS
6 8 (3.49%) Azure Active Directory
7 5 (2.18%) Boomi
8 4 (1.75%) Google Analytics
9 3 (1.31%) Cloud Computing
10 1 (0.44%) GitHub
Communications & Networking
1 11 (4.80%) LAN
1 11 (4.80%) WAN
2 9 (3.93%) Skype
3 5 (2.18%) MPLS
3 5 (2.18%) Unified Communications
3 5 (2.18%) VoIP
3 5 (2.18%) VPN
4 4 (1.75%) DNS
5 3 (1.31%) DHCP
5 3 (1.31%) SMS
6 2 (0.87%) Firewall
6 2 (0.87%) Internet
6 2 (0.87%) Network Security
6 2 (0.87%) WLAN
7 1 (0.44%) Wi-Fi
Database & Business Intelligence
1 14 (6.11%) Power BI
1 14 (6.11%) SAS EBI
2 10 (4.37%) Relational Database
3 8 (3.49%) Big Data
3 8 (3.49%) MongoDB
4 3 (1.31%) Hadoop
4 3 (1.31%) Oracle Database
4 3 (1.31%) SQL Server
5 2 (0.87%) NoSQL
5 2 (0.87%) Oracle BI EE
5 2 (0.87%) Oracle ODI
6 1 (0.44%) Data Warehouse
6 1 (0.44%) Pentaho
6 1 (0.44%) PowerCenter
6 1 (0.44%) Presto
6 1 (0.44%) SAP HANA
Development Applications
1 5 (2.18%) JIRA
2 4 (1.75%) Git (software)
2 4 (1.75%) Jenkins
3 3 (1.31%) JIRA Agile
3 3 (1.31%) VersionOne
4 2 (0.87%) Axure RP
4 2 (0.87%) Team Foundation Server
5 1 (0.44%) Jasmine
5 1 (0.44%) Karma Test Runner
5 1 (0.44%) Visual Studio
General
1 36 (15.72%) Finance
2 29 (12.66%) Marketing
3 24 (10.48%) Retail
4 16 (6.99%) Legal
5 15 (6.55%) Banking
6 7 (3.06%) Telecoms
7 2 (0.87%) Billing
7 2 (0.87%) Electronics
7 2 (0.87%) Investment Banking
7 2 (0.87%) Pharmaceutical
7 2 (0.87%) Retail Banking
8 1 (0.44%) Advertising
8 1 (0.44%) Games
8 1 (0.44%) Manufacturing
8 1 (0.44%) Online Betting
8 1 (0.44%) Publishing
Job Titles
1 43 (18.78%) Analyst
2 42 (18.34%) Architect
3 28 (12.23%) Business Analyst
4 25 (10.92%) Project Manager
5 19 (8.30%) Consultant
6 13 (5.68%) Service Architect
7 12 (5.24%) Solutions Architect
8 11 (4.80%) Developer
9 10 (4.37%) Database Manager
9 10 (4.37%) Field Engineer
10 9 (3.93%) Designer
10 9 (3.93%) Insight Manager
10 9 (3.93%) Service Manager
11 8 (3.49%) IT Manager
11 8 (3.49%) Senior Analyst
12 7 (3.06%) Content Manager
12 7 (3.06%) ITIL Service Architect
13 6 (2.62%) Agile Project Manager
13 6 (2.62%) Digital Architect
13 6 (2.62%) Digital Solutions Architect
Libraries, Frameworks & Software Standards
1 15 (6.55%) .NET
2 10 (4.37%) HTML
3 8 (3.49%) Web Services
4 7 (3.06%) ASP.NET
4 7 (3.06%) XML
5 6 (2.62%) CSS
5 6 (2.62%) Middleware
6 5 (2.18%) AngularJS
6 5 (2.18%) LINQ
6 5 (2.18%) React
7 4 (1.75%) J2EE
7 4 (1.75%) JSON
7 4 (1.75%) Node.js
8 3 (1.31%) .NET Framework
8 3 (1.31%) HTML5
9 2 (0.87%) ASP.NET MVC
9 2 (0.87%) Natural Language Processing
9 2 (0.87%) Ruby on Rails
9 2 (0.87%) Twitter Bootstrap
10 1 (0.44%) Sass
Miscellaneous
1 31 (13.54%) Analytical Skills
2 12 (5.24%) User Experience
3 10 (4.37%) Data Centre
4 9 (3.93%) Management Information System
5 3 (1.31%) Enterprise Software
5 3 (1.31%) EPoS
5 3 (1.31%) Mobile App
6 2 (0.87%) Cloud Native
6 2 (0.87%) Data Protection Act
6 2 (0.87%) PKI
6 2 (0.87%) PMI
6 2 (0.87%) Social Media
6 2 (0.87%) SWIFT
6 2 (0.87%) Virtual Team
7 1 (0.44%) Blackberry
7 1 (0.44%) Digital TV
7 1 (0.44%) Foreign Exchange (FX)
7 1 (0.44%) NHS
7 1 (0.44%) RIA
7 1 (0.44%) Video on Demand
Operating Systems
1 17 (7.42%) Windows
2 6 (2.62%) Linux
3 3 (1.31%) Unix
3 3 (1.31%) Windows Server
4 2 (0.87%) Windows 7
4 2 (0.87%) Windows Server 2012
5 1 (0.44%) Windows 10
Processes & Methodologies
1 55 (24.02%) Project Management
2 52 (22.71%) Agile Software Development
3 36 (15.72%) CRM
4 35 (15.28%) Service Management
5 30 (13.10%) ITIL
6 25 (10.92%) Service Delivery
7 24 (10.48%) Stakeholder Management
8 23 (10.04%) Operations Research
9 22 (9.61%) Data Management
9 22 (9.61%) Service Design
10 21 (9.17%) Business Intelligence
11 18 (7.86%) Analytics
12 17 (7.42%) Scrum
13 15 (6.55%) Migration
13 15 (6.55%) Presales
14 14 (6.11%) Acceptance Criteria
15 13 (5.68%) Workflow
16 12 (5.24%) Collaborative Working
16 12 (5.24%) Waterfall
17 11 (4.80%) DevOps
Programming Languages
1 27 (11.79%) SQL
2 13 (5.68%) VBA
3 12 (5.24%) JavaScript
4 11 (4.80%) C#
5 10 (4.37%) Java
6 9 (3.93%) PowerShell
7 8 (3.49%) Python
8 5 (2.18%) R
9 4 (1.75%) C++
10 3 (1.31%) C
10 3 (1.31%) Perl
10 3 (1.31%) PHP
11 2 (0.87%) PL/SQL
11 2 (0.87%) Ruby
Qualifications
1 29 (12.66%) Security Cleared
2 21 (9.17%) Degree
3 19 (8.30%) SC Cleared
4 10 (4.37%) MCITP
4 10 (4.37%) MCTS
4 10 (4.37%) Microsoft Certification
5 6 (2.62%) DV Cleared
5 6 (2.62%) ITIL Foundation Certificate
6 4 (1.75%) PMI Certification
7 3 (1.31%) BPSS Clearance
7 3 (1.31%) CTC Cleared
8 2 (0.87%) ISEB
8 2 (0.87%) ITIL Certification
8 2 (0.87%) PMP
8 2 (0.87%) PRINCE2 Practitioner
9 1 (0.44%) MBA
9 1 (0.44%) MCP
Quality Assurance & Compliance
1 18 (7.86%) QA
2 16 (6.99%) GDPR
3 12 (5.24%) ISO 9001
4 9 (3.93%) SLA
5 7 (3.06%) ISO/IEC 20000
6 6 (2.62%) PMO
7 5 (2.18%) ISO/IEC 12207
8 3 (1.31%) Data Quality
9 2 (0.87%) Disclosure Scotland
9 2 (0.87%) SEPA
10 1 (0.44%) COBIT
System Software
1 20 (8.73%) Active Directory
2 3 (1.31%) Docker
3 1 (0.44%) BitLocker
3 1 (0.44%) Terminal Server
3 1 (0.44%) VMware Infrastructure
Systems Management
1 7 (3.06%) SCOM
2 4 (1.75%) Puppet
3 2 (0.87%) MOM
3 2 (0.87%) Opscode Chef
3 2 (0.87%) TeamSite
3 2 (0.87%) Terraform
4 1 (0.44%) Ansible
4 1 (0.44%) Forefront Identity Manager
4 1 (0.44%) Kubernetes
4 1 (0.44%) PowerCLI
4 1 (0.44%) SCCM
4 1 (0.44%) vRealize
4 1 (0.44%) WSUS
Vendors
1 30 (13.10%) Microsoft
2 6 (2.62%) Sitecore
3 5 (2.18%) Capita
3 5 (2.18%) Dell
3 5 (2.18%) SAP
4 4 (1.75%) Google
4 4 (1.75%) Salesforce.com
5 3 (1.31%) BT
5 3 (1.31%) CA Agile Central
5 3 (1.31%) Computacenter
5 3 (1.31%) IBM
5 3 (1.31%) Oracle
5 3 (1.31%) Pega
5 3 (1.31%) TOWER Software
6 2 (0.87%) Cisco
6 2 (0.87%) Retek
6 2 (0.87%) Salesforce Marketing Cloud
7 1 (0.44%) Autodesk
7 1 (0.44%) Informatica
7 1 (0.44%) Intel