Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 18 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
18 Aug 2026		 Same period 2025 Same period 2024
Rank 392 346 438
Rank change year-on-year -46 +92 +23
Contract jobs citing Customer Engagement 256 155 90
As % of all contract jobs in England 0.56% 0.56% 0.27%
As % of the Processes & Methodologies category 0.66% 0.62% 0.32%
Number of daily rates quoted 173 96 59
10th Percentile £360 £344 £345
25th Percentile £447 £450 £381
Median daily rate (50th Percentile) £515 £538 £515
Median % change year-on-year -4.19% +4.37% +2.91%
75th Percentile £638 £641 £590
90th Percentile £718 £725 £690
UK median daily rate £513 £538 £525
% change year-on-year -4.65% +2.38% -
Number of hourly rates quoted 7 4 6
10th Percentile £30.58 £32.65 £21.07
25th Percentile £38.00 £32.88 £25.88
Median hourly rate £39.00 £34.50 £37.42
Median % change year-on-year +13.04% -7.79% -25.54%
75th Percentile £48.84 £40.56 £47.83
90th Percentile £62.50 £46.08 £57.79
UK median hourly rate £39.00 £34.50 £37.42
% change year-on-year +13.04% -7.79% -28.73%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,860 25,068 28,450
As % of all contract IT jobs advertised in England 84.96% 90.79% 85.85%
Number of daily rates quoted 24,105 15,945 18,530
10th Percentile £325 £300 £313
25th Percentile £425 £404 £425
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £626 £627 £650
90th Percentile £738 £738 £756
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -3.58%
Number of hourly rates quoted 2,559 1,442 1,597
10th Percentile £14.28 £14.20 £14.15
25th Percentile £19.33 £17.87 £18.16
Median hourly rate £43.96 £25.15 £43.00
Median % change year-on-year +74.79% -41.51% +5.94%
75th Percentile £68.55 £50.69 £65.00
90th Percentile £82.25 £70.00 £75.00
UK median hourly rate £42.00 £25.15 £40.94
% change year-on-year +67.00% -38.57% +0.86%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 18 August 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 18 August 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 18 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -19 137 £500 -9.05% 143
North of England -66 36 £500 +8.11% 51
South East -72 31 £574 +4.27% 105
North West -33 30 £500 +5.26% 29
East of England -10 17 £438 -30.00% 22
South West -34 15 £800 +68.42% 47
Midlands -42 14 £510 -16.73% 44
West Midlands -38 12 £511 -16.53% 22
Yorkshire -46 4 £550 +15.79% 12
North East -38 2 £525 +16.67% 10
East Midlands - 1 - - 22
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.34%) SharePoint
2 3 (1.17%) Adobe Experience Manager
2 3 (1.17%) TIBCO ActiveMatrix
3 2 (0.78%) Confluence
3 2 (0.78%) Microsoft Exchange
4 1 (0.39%) CICS
4 1 (0.39%) Oracle Workflow
4 1 (0.39%) PowerExchange
4 1 (0.39%) WordPress
Applications
1 8 (3.13%) Microsoft Excel
2 5 (1.95%) Microsoft Office
3 4 (1.56%) Chatbot
4 3 (1.17%) Microsoft PowerPoint
4 3 (1.17%) Microsoft Project
4 3 (1.17%) Spreadsheet
5 1 (0.39%) Adobe XD
5 1 (0.39%) Sketch
Business Applications
1 22 (8.59%) Dynamics CRM
2 5 (1.95%) Salesforce CRM
3 4 (1.56%) Sage X3
4 3 (1.17%) BusinessWorks
4 3 (1.17%) Workfront
5 2 (0.78%) Oracle Assets
6 1 (0.39%) Adobe Campaign
6 1 (0.39%) Oracle EBS
6 1 (0.39%) Oracle ERP
6 1 (0.39%) Oracle iProcurement
6 1 (0.39%) Oracle Payables
6 1 (0.39%) Oracle Procure-to-Pay
6 1 (0.39%) Oracle Subledger Accounting
6 1 (0.39%) Shopify
Cloud Services
1 36 (14.06%) Azure
2 27 (10.55%) Dynamics 365
2 27 (10.55%) Power Platform
3 23 (8.98%) AWS
4 12 (4.69%) Power Automate
4 12 (4.69%) PowerApps
5 11 (4.30%) Microsoft 365
6 9 (3.52%) Azure Logic Apps
6 9 (3.52%) Serverless
7 8 (3.13%) GCP
8 7 (2.73%) Entra ID
8 7 (2.73%) SaaS
8 7 (2.73%) Snowflake
9 6 (2.34%) AWS CloudFormation
9 6 (2.34%) AWS Lambda
9 6 (2.34%) Azure DevOps
10 5 (1.95%) Amazon EventBridge
10 5 (1.95%) Amazon S3
10 5 (1.95%) Azure Service Bus
10 5 (1.95%) Salesforce Service Cloud
Communications & Networking
1 14 (5.47%) Firewall
2 11 (4.30%) Network Security
3 7 (2.73%) DNS
4 6 (2.34%) SMS
4 6 (2.34%) VPN
5 5 (1.95%) DHCP
5 5 (1.95%) MPLS
5 5 (1.95%) TCP/IP
5 5 (1.95%) VSAN
6 4 (1.56%) Internet
7 3 (1.17%) Cisco Nexus
7 3 (1.17%) F5 BIG-IP GTM
7 3 (1.17%) F5 BIG-IP LTM
7 3 (1.17%) VoIP
7 3 (1.17%) Wi-Fi
8 2 (0.78%) NetScaler
8 2 (0.78%) SD-WAN
8 2 (0.78%) Structured Cabling
8 2 (0.78%) WAN
8 2 (0.78%) Wireless
Database & Business Intelligence
1 15 (5.86%) Power BI
2 6 (2.34%) Data Warehouse
3 5 (1.95%) DynamoDB
4 4 (1.56%) Power Query
4 4 (1.56%) ZAP BI
5 3 (1.17%) BigQuery
5 3 (1.17%) Tableau
6 2 (0.78%) Crystal Reports
6 2 (0.78%) Data Lake
6 2 (0.78%) Metadata
6 2 (0.78%) SQL Server
7 1 (0.39%) Amazon Redshift
7 1 (0.39%) Azure SQL Database
7 1 (0.39%) Looker
7 1 (0.39%) MongoDB
7 1 (0.39%) PostgreSQL
7 1 (0.39%) SQL Server Reporting Services
Development Applications
1 7 (2.73%) JIRA
2 2 (0.78%) MSI
3 1 (0.39%) Atlassian Bamboo
3 1 (0.39%) Bitbucket
3 1 (0.39%) CircleCI
3 1 (0.39%) Cypress.io
3 1 (0.39%) Git
3 1 (0.39%) GitLab
3 1 (0.39%) JDeveloper
General
1 90 (35.16%) Social Skills
2 61 (23.83%) Marketing
3 39 (15.23%) Finance
4 33 (12.89%) Analytical Skills
5 29 (11.33%) Retail
6 24 (9.38%) Public Sector
7 18 (7.03%) Banking
8 17 (6.64%) Presentation Skills
9 10 (3.91%) Organisational Skills
10 9 (3.52%) Influencing Skills
10 9 (3.52%) Italian Language
11 8 (3.13%) German Language
11 8 (3.13%) Manufacturing
12 7 (2.73%) Advertising
13 6 (2.34%) French Language
13 6 (2.34%) Local Government
14 5 (1.95%) Legal
14 5 (1.95%) Spanish Language
15 3 (1.17%) Financial Institution
15 3 (1.17%) Telecoms
Job Titles
1 59 (23.05%) Architect
2 32 (12.50%) Lead
3 28 (10.94%) Consultant
4 23 (8.98%) Senior
5 21 (8.20%) Developer
6 16 (6.25%) Lead Architect
7 14 (5.47%) Solutions Architect
8 13 (5.08%) Artificial Intelligence Architect
9 12 (4.69%) Product Manager
9 12 (4.69%) Voice Architect
10 11 (4.30%) Service Manager
11 10 (3.91%) Project Manager
12 9 (3.52%) Senior Manager
13 8 (3.13%) Analyst
13 8 (3.13%) Delivery Manager
13 8 (3.13%) Dynamics 365 Developer
14 7 (2.73%) Designer
14 7 (2.73%) Dynamics 365 Consultant
14 7 (2.73%) Network Architect
15 6 (2.34%) Marketing Manager
Libraries, Frameworks & Software Standards
1 11 (4.30%) .NET
2 9 (3.52%) REST
3 7 (2.73%) Middleware
4 5 (1.95%) JSON
4 5 (1.95%) Kafka
5 4 (1.56%) HTML
6 3 (1.17%) AngularJS
6 3 (1.17%) CSS
6 3 (1.17%) HTML5 Canvas
6 3 (1.17%) PySpark
6 3 (1.17%) React
6 3 (1.17%) SAP Fiori
6 3 (1.17%) SOAP
7 2 (0.78%) Django
7 2 (0.78%) Lightning Web Components
7 2 (0.78%) Next.js
8 1 (0.39%) .NET Framework
8 1 (0.39%) Spring
8 1 (0.39%) WCF
8 1 (0.39%) XML
Miscellaneous
1 20 (7.81%) AI Agents
2 13 (5.08%) IVR
2 13 (5.08%) Product Ownership
3 11 (4.30%) Data Centre
4 10 (3.91%) Cloud Native
5 9 (3.52%) Marketing Technology
5 9 (3.52%) Onboarding
6 8 (3.13%) Data Protection Act
7 7 (2.73%) Analytical Mindset
7 7 (2.73%) Mobile App
7 7 (2.73%) Virtual Team
8 6 (2.34%) Enterprise Software
8 6 (2.34%) Legacy Systems
9 5 (1.95%) Management Information System
9 5 (1.95%) PKI
9 5 (1.95%) Public Cloud
9 5 (1.95%) Social Media
10 4 (1.56%) Cyber Defence
10 4 (1.56%) Hybrid Cloud
11 3 (1.17%) FPGA
Operating Systems
1 14 (5.47%) Windows
2 10 (3.91%) Linux
3 3 (1.17%) Embedded Linux
3 3 (1.17%) Windows Server
4 2 (0.78%) Windows 10
5 1 (0.39%) Android
5 1 (0.39%) Apple iOS
Processes & Methodologies
1 86 (33.59%) Stakeholder Management
2 72 (28.13%) CRM
3 52 (20.31%) Customer Experience
4 50 (19.53%) AI
5 49 (19.14%) Agile
6 48 (18.75%) Analytics
7 47 (18.36%) Problem-Solving
7 47 (18.36%) Roadmaps
8 37 (14.45%) Migration
9 29 (11.33%) Customer Service
10 27 (10.55%) Stakeholder Engagement
11 26 (10.16%) Decision-Making
12 24 (9.38%) Continuous Improvement
13 21 (8.20%) Customer Requirements
13 21 (8.20%) Requirements Gathering
13 21 (8.20%) Workshop Facilitation
14 19 (7.42%) DevOps
14 19 (7.42%) Mentoring
14 19 (7.42%) Presales
14 19 (7.42%) Workflow
Programming Languages
1 22 (8.59%) JavaScript
2 21 (8.20%) Python
3 20 (7.81%) SQL
4 13 (5.08%) C#
5 8 (3.13%) PowerShell
6 6 (2.34%) Bash
6 6 (2.34%) Data Analysis Expressions
7 5 (1.95%) TypeScript
8 4 (1.56%) VBA
9 3 (1.17%) ABAP
9 3 (1.17%) C
9 3 (1.17%) C++
9 3 (1.17%) Embedded C
9 3 (1.17%) Embedded C++
10 2 (0.78%) Apex Code
11 1 (0.39%) Java
11 1 (0.39%) Perl
11 1 (0.39%) R
11 1 (0.39%) T-SQL
11 1 (0.39%) X++
Qualifications
1 53 (20.70%) Security Cleared
2 32 (12.50%) SC Cleared
3 19 (7.42%) DV Cleared
4 10 (3.91%) Degree
5 5 (1.95%) AWS Certification
5 5 (1.95%) BPSS Clearance
5 5 (1.95%) Microsoft Certification
5 5 (1.95%) VCAP
6 4 (1.56%) CEH
6 4 (1.56%) CISM
6 4 (1.56%) CISSP
7 3 (1.17%) PMI Certification
8 2 (0.78%) PMP
9 1 (0.39%) Computer Science Degree
9 1 (0.39%) Postgraduate
9 1 (0.39%) TOGAF Certification
9 1 (0.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (5.47%) GDPR
2 11 (4.30%) Data Quality
3 8 (3.13%) QA
4 7 (2.73%) NIST
5 3 (1.17%) Accessibility
5 3 (1.17%) Actionable Recommendations
5 3 (1.17%) ISO/IEC 27001
5 3 (1.17%) PMO
6 2 (0.78%) SLA
7 1 (0.39%) California Consumer Privacy Act
7 1 (0.39%) Def Stans
7 1 (0.39%) ISO 22301
7 1 (0.39%) NIST 800
7 1 (0.39%) PCI DSS
7 1 (0.39%) PERC
7 1 (0.39%) Sarbanes-Oxley
7 1 (0.39%) SOC 2
System Software
1 13 (5.08%) Active Directory
2 9 (3.52%) VMware Infrastructure
3 5 (1.95%) VMware NSX
3 5 (1.95%) vSphere
4 3 (1.17%) Virtual Desktop
5 2 (0.78%) Citrix Hypervisor
5 2 (0.78%) Docker
5 2 (0.78%) Hyper-V
5 2 (0.78%) XenApp
5 2 (0.78%) XenDesktop
6 1 (0.39%) IAG
Systems Management
1 11 (4.30%) Terraform
2 8 (3.13%) Kubernetes
3 6 (2.34%) Ansible
3 6 (2.34%) Microsoft Intune
4 5 (1.95%) VxRail
5 2 (0.78%) SCCM
5 2 (0.78%) Single Sign-On
5 2 (0.78%) Systems Management Server (SMS)
5 2 (0.78%) SysTrack
6 1 (0.39%) Jamf Pro
6 1 (0.39%) Rundeck
6 1 (0.39%) vRealize
Vendors
1 66 (25.78%) Microsoft
2 31 (12.11%) Salesforce
3 15 (5.86%) ServiceNow
4 12 (4.69%) Braze
5 11 (4.30%) Salesforce Marketing Cloud
6 10 (3.91%) Adobe
7 9 (3.52%) VMware
8 8 (3.13%) Databricks
9 7 (2.73%) Google
9 7 (2.73%) SAP
10 5 (1.95%) Cisco
10 5 (1.95%) Pega
11 4 (1.56%) Confluent
11 4 (1.56%) F5
11 4 (1.56%) Genesys
11 4 (1.56%) Sage
12 3 (1.17%) Citrix
12 3 (1.17%) Intel
12 3 (1.17%) mParticle
12 3 (1.17%) TIBCO
364 Customer Engagement jobs in England