Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 19 January 2026, with comparisons to the same periods in the previous two years.

 6 months to
19 Jan 2026		 Same period 2025 Same period 2024
Rank 350 383 406
Rank change year-on-year +33 +23 +138
Contract jobs citing Customer Engagement 199 105 141
As % of all contract jobs in England 0.63% 0.39% 0.38%
As % of the Processes & Methodologies category 0.71% 0.44% 0.44%
Number of daily rates quoted 94 72 88
10th Percentile £333 £320 £296
25th Percentile £413 £413 £488
Median daily rate (50th Percentile) £523 £567 £584
Median % change year-on-year -7.85% -2.86% +6.12%
75th Percentile £600 £650 £688
90th Percentile £725 £699 £694
UK median daily rate £500 £533 £582
% change year-on-year -6.19% -8.47% +5.88%
Number of hourly rates quoted 12 5 1
10th Percentile - - -
25th Percentile £14.00 £27.50 -
Median hourly rate £24.50 £52.50 £56.29
Median % change year-on-year -53.33% -6.73% +168.05%
75th Percentile £35.00 £65.00 -
90th Percentile £37.25 £66.65 -
UK median hourly rate £24.50 £52.50 £56.29
% change year-on-year -53.33% -6.73% +175.59%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,911 23,801 32,210
As % of all contract IT jobs advertised in England 88.11% 89.29% 87.81%
Number of daily rates quoted 17,824 14,585 21,671
10th Percentile £304 £310 £304
25th Percentile £409 £413 £420
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% -2.27%
75th Percentile £625 £650 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,743 772 1,617
10th Percentile £15.18 £15.62 £14.16
25th Percentile £17.88 £20.94 £17.72
Median hourly rate £25.15 £35.00 £40.00
Median % change year-on-year -28.14% -12.50% +14.29%
75th Percentile £57.50 £64.20 £64.50
90th Percentile £69.43 £75.00 £75.84
UK median hourly rate £25.15 £32.50 £38.85
% change year-on-year -22.62% -16.34% +19.54%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 19 January 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 19 January 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 19 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +36 109 £500 +11.11% 74
South East -7 28 £525 -8.70% 179
West Midlands -17 24 £600 +5.82% 25
Midlands -22 24 £600 +5.82% 92
North of England -31 17 £444 -21.78% 115
East of England -14 11 £350 -44.00% 90
North West -15 11 £444 - 45
Yorkshire -40 6 - - 55
South West -17 3 £463 -21.61% 88
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (2.51%) SharePoint
2 3 (1.51%) Oracle Workflow
2 3 (1.51%) WordPress
3 2 (1.01%) Apache Spark
3 2 (1.01%) Confluence
3 2 (1.01%) Microsoft Exchange
4 1 (0.50%) CMS
Applications
1 5 (2.51%) Chatbot
1 5 (2.51%) Microsoft Office
2 3 (1.51%) Microsoft Excel
2 3 (1.51%) MS Visio
2 3 (1.51%) Notion
3 2 (1.01%) Microsoft PowerPoint
4 1 (0.50%) Adobe After Effects
4 1 (0.50%) Adobe Illustrator
4 1 (0.50%) Adobe Premiere
4 1 (0.50%) Microsoft Project
4 1 (0.50%) Photoshop
Business Applications
1 42 (21.11%) Dynamics CRM
2 3 (1.51%) Oracle Assets
2 3 (1.51%) Oracle ERP
2 3 (1.51%) Oracle Payables
2 3 (1.51%) Oracle Subledger Accounting
2 3 (1.51%) SAP S/4HANA
3 2 (1.01%) Salesforce CRM
3 2 (1.01%) SAP CX
4 1 (0.50%) Dynamics NAV
4 1 (0.50%) MIS ActiveH
4 1 (0.50%) NetSuite
4 1 (0.50%) Payment Gateway
4 1 (0.50%) SAP Hybris
4 1 (0.50%) SAP WM
Cloud Services
1 49 (24.62%) Azure
1 49 (24.62%) Dynamics 365
2 40 (20.10%) Power Platform
3 26 (13.07%) Power Automate
4 19 (9.55%) PowerApps
5 17 (8.54%) AWS
6 16 (8.04%) Azure Logic Apps
7 14 (7.04%) Azure DevOps
8 13 (6.53%) SaaS
9 9 (4.52%) Azure Data Factory
10 8 (4.02%) Microsoft 365
11 7 (3.52%) GCP
11 7 (3.52%) Snowflake
12 6 (3.02%) AtomSphere
12 6 (3.02%) Azure Functions
12 6 (3.02%) Boomi
12 6 (3.02%) Entra ID
12 6 (3.02%) Salesforce Sales Cloud
12 6 (3.02%) Serverless
13 5 (2.51%) Salesforce Service Cloud
Communications & Networking
1 12 (6.03%) HTTP
2 11 (5.53%) VPN
3 9 (4.52%) WAN
4 7 (3.52%) TCP/IP
5 6 (3.02%) LAN
6 4 (2.01%) Network Security
6 4 (2.01%) SD-WAN
6 4 (2.01%) Wi-Fi
7 3 (1.51%) Firewall
8 2 (1.01%) BGP
8 2 (1.01%) BIG-IP
8 2 (1.01%) F5 BIG-IP GTM
8 2 (1.01%) F5 BIG-IP LTM
8 2 (1.01%) OSPF
8 2 (1.01%) SMS
8 2 (1.01%) VLAN
8 2 (1.01%) Wireshark
9 1 (0.50%) DHCP
9 1 (0.50%) DNS
9 1 (0.50%) VSAN
Database & Business Intelligence
1 19 (9.55%) Power BI
2 4 (2.01%) SQL Server Integration Services
3 3 (1.51%) BigQuery
3 3 (1.51%) Data Lake
3 3 (1.51%) Data Warehouse
3 3 (1.51%) Tableau
4 2 (1.01%) Azure SQL Database
4 2 (1.01%) Pinecone
4 2 (1.01%) SQL Server
4 2 (1.01%) Weaviate
5 1 (0.50%) DB2
5 1 (0.50%) Looker
5 1 (0.50%) Mixpanel
5 1 (0.50%) MongoDB
Development Applications
1 2 (1.01%) Burp Suite
1 2 (1.01%) Fiddler
1 2 (1.01%) JDeveloper
1 2 (1.01%) JIRA
1 2 (1.01%) Metasploit
1 2 (1.01%) sqlmap
2 1 (0.50%) Git
2 1 (0.50%) GitLab
2 1 (0.50%) Jenkins
General
1 83 (41.71%) Social Skills
2 61 (30.65%) Marketing
3 45 (22.61%) Analytical Skills
4 29 (14.57%) Finance
5 21 (10.55%) Public Sector
6 12 (6.03%) Banking
7 9 (4.52%) Retail
8 7 (3.52%) Brand Awareness
8 7 (3.52%) Italian Language
9 6 (3.02%) Telecoms
10 5 (2.51%) Manufacturing
11 4 (2.01%) Documentation Skills
12 3 (1.51%) Billing
12 3 (1.51%) Corporate Banking
12 3 (1.51%) Presentation Skills
13 2 (1.01%) Back Office
13 2 (1.01%) Legal
13 2 (1.01%) Military
13 2 (1.01%) Organisational Skills
13 2 (1.01%) Retail Banking
Job Titles
1 32 (16.08%) Architect
2 31 (15.58%) Developer
3 30 (15.08%) Consultant
4 19 (9.55%) Dynamics 365 Developer
5 18 (9.05%) Analyst
6 14 (7.04%) Senior
7 13 (6.53%) Solutions Architect
8 12 (6.03%) Lead
9 11 (5.53%) Project Manager
10 9 (4.52%) Dynamics 365 Consultant
10 9 (4.52%) Functional Consultant
10 9 (4.52%) Senior Manager
10 9 (4.52%) Technical Architect
11 7 (3.52%) Marketing Manager
11 7 (3.52%) Technical Support
12 6 (3.02%) Dynamics 365 Architect
12 6 (3.02%) Integration Developer
12 6 (3.02%) Senior Marketing Manager
12 6 (3.02%) Technical Manager
12 6 (3.02%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 19 (9.55%) JSON
2 16 (8.04%) .NET
3 15 (7.54%) HTML
4 12 (6.03%) REST
5 9 (4.52%) HTML5 Canvas
5 9 (4.52%) SOAP
6 8 (4.02%) OAuth
7 6 (3.02%) Ajax
7 6 (3.02%) OAuth2
7 6 (3.02%) XML
8 4 (2.01%) PyTorch
8 4 (2.01%) TensorFlow
9 3 (1.51%) CSS
9 3 (1.51%) Oracle Fusion
10 2 (1.01%) .NET Core
10 2 (1.01%) ARM Templates
10 2 (1.01%) Keras
10 2 (1.01%) Microsoft Graph
10 2 (1.01%) RESTful
10 2 (1.01%) scikit-learn
Miscellaneous
1 11 (5.53%) Social Media
2 7 (3.52%) Analytical Mindset
2 7 (3.52%) Marketing Technology
2 7 (3.52%) Product Ownership
2 7 (3.52%) Security Posture
3 6 (3.02%) Data Protection Act
3 6 (3.02%) Web Conferencing
4 5 (2.51%) Cyber Threat
4 5 (2.51%) Low-Code
5 4 (2.01%) Cloud Native
5 4 (2.01%) Legacy Systems
5 4 (2.01%) Management Information System
6 3 (1.51%) Hybrid Cloud
6 3 (1.51%) IVR
6 3 (1.51%) Midjourney
6 3 (1.51%) Mobile App
6 3 (1.51%) Taxonomies
7 2 (1.01%) AI Agents
7 2 (1.01%) Distributed Systems
7 2 (1.01%) Onboarding
Operating Systems
1 11 (5.53%) Windows
2 5 (2.51%) Linux
3 3 (1.51%) Unix
4 2 (1.01%) Mac OS
4 2 (1.01%) Windows Server
Processes & Methodologies
1 79 (39.70%) CRM
2 53 (26.63%) Agile
3 39 (19.60%) Stakeholder Management
4 37 (18.59%) DevOps
5 36 (18.09%) Analytics
6 33 (16.58%) Problem-Solving
7 25 (12.56%) AI
8 23 (11.56%) Business Intelligence
9 22 (11.06%) Stakeholder Engagement
10 21 (10.55%) Customer Experience
10 21 (10.55%) Customer Service
11 20 (10.05%) Continuous Improvement
12 19 (9.55%) Validation
13 18 (9.05%) CI/CD
13 18 (9.05%) Marketing Automation
13 18 (9.05%) Project Management
14 17 (8.54%) Data Modelling
15 16 (8.04%) Roadmaps
16 15 (7.54%) Mentoring
17 14 (7.04%) Digital Marketing
Programming Languages
1 26 (13.07%) JavaScript
2 25 (12.56%) C#
3 16 (8.04%) Python
4 13 (6.53%) SQL
5 10 (5.03%) Java
6 6 (3.02%) Groovy
6 6 (3.02%) T-SQL
7 5 (2.51%) PowerShell
8 4 (2.01%) TypeScript
9 3 (1.51%) Bash
9 3 (1.51%) Bicep
10 2 (1.01%) R
10 2 (1.01%) Scala
11 1 (0.50%) Apex Code
11 1 (0.50%) C++
11 1 (0.50%) Data Analysis Expressions
11 1 (0.50%) Go
11 1 (0.50%) Kusto Query Language
Qualifications
1 24 (12.06%) Security Cleared
2 22 (11.06%) Degree
3 16 (8.04%) SC Cleared
4 11 (5.53%) Computer Science Degree
5 7 (3.52%) Microsoft Certification
6 6 (3.02%) GPEN
6 6 (3.02%) OSCP
7 4 (2.01%) GWAPT
8 3 (1.51%) Azure Certification
8 3 (1.51%) DV Cleared
8 3 (1.51%) Master's Degree
8 3 (1.51%) MBA
9 2 (1.01%) CCIE
9 2 (1.01%) CCSE
9 2 (1.01%) Cisco Certification
9 2 (1.01%) GXPN
9 2 (1.01%) JNCIE
9 2 (1.01%) JNCIP
9 2 (1.01%) OSCE
9 2 (1.01%) SANS
Quality Assurance & Compliance
1 18 (9.05%) GDPR
2 11 (5.53%) Accessibility
3 7 (3.52%) QA
4 6 (3.02%) SLA
5 5 (2.51%) California Consumer Privacy Act
6 3 (1.51%) NIST
7 2 (1.01%) Data Quality
7 2 (1.01%) PMO
8 1 (0.50%) Cyber Essentials
8 1 (0.50%) Cyber Essentials PLUS
8 1 (0.50%) GRC
8 1 (0.50%) ISO/IEC 27001
8 1 (0.50%) PCI DSS
System Software
1 10 (5.03%) Active Directory
2 1 (0.50%) Docker
2 1 (0.50%) VMware Infrastructure
2 1 (0.50%) VMware NSX
2 1 (0.50%) vSphere
Systems Management
1 5 (2.51%) Terraform
2 3 (1.51%) Ansible
3 2 (1.01%) Active Directory Federation Services
3 2 (1.01%) Kubernetes
3 2 (1.01%) Microsoft Intune
3 2 (1.01%) Nessus
3 2 (1.01%) Nmap
3 2 (1.01%) Systems Management Server (SMS)
3 2 (1.01%) SysTrack
4 1 (0.50%) Tivoli
Vendors
1 65 (32.66%) Microsoft
2 22 (11.06%) Salesforce
3 12 (6.03%) ServiceNow
4 9 (4.52%) SAP
5 6 (3.02%) Databricks
5 6 (3.02%) Oracle
6 5 (2.51%) CyberArk
6 5 (2.51%) Google
7 4 (2.01%) Cvent
7 4 (2.01%) Genesys
7 4 (2.01%) Meraki
7 4 (2.01%) Salesforce Marketing Cloud
8 3 (1.51%) Cisco
8 3 (1.51%) CrowdStrike
8 3 (1.51%) OpenAI
8 3 (1.51%) Palo Alto
8 3 (1.51%) Pega
8 3 (1.51%) Remedy
8 3 (1.51%) YouTube
9 2 (1.01%) Riverbed
617 Customer Engagement jobs in England