Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 15 October 2026, with comparisons to the same periods in the previous two years.

 6 months to
15 Oct 2026		 Same period 2025 Same period 2024
Rank 352 347 429
Rank change year-on-year -5 +82 +10
Contract jobs citing Customer Engagement 321 175 101
As % of all contract jobs in England 0.69% 0.62% 0.31%
As % of the Processes & Methodologies category 0.81% 0.68% 0.36%
Number of daily rates quoted 218 83 68
10th Percentile £381 £366 £363
25th Percentile £477 £436 £400
Median daily rate (50th Percentile) £525 £525 £525
Median % change year-on-year - - +4.91%
75th Percentile £600 £638 £600
90th Percentile £713 £725 £693
UK median daily rate £525 £525 £525
% change year-on-year - - +2.44%
Number of hourly rates quoted 12 8 1
10th Percentile - £14.35 -
25th Percentile £19.48 £28.00 £59.25
Median hourly rate £39.00 £34.00 £63.50
Median % change year-on-year +14.71% -46.46% +26.37%
75th Percentile £55.38 £35.63 £67.75
90th Percentile £82.20 £54.75 -
UK median hourly rate £39.00 £34.00 £63.50
% change year-on-year +14.71% -46.46% +20.95%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 39,799 25,590 27,763
As % of all contract IT jobs advertised in England 84.96% 90.90% 86.47%
Number of daily rates quoted 24,011 16,250 16,937
10th Percentile £325 £294 £313
25th Percentile £425 £405 £413
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -4.55%
75th Percentile £638 £625 £638
90th Percentile £738 £725 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.42%
Number of hourly rates quoted 3,071 1,598 1,107
10th Percentile £13.69 £14.53 £15.00
25th Percentile £17.25 £17.87 £20.50
Median hourly rate £38.72 £25.15 £42.50
Median % change year-on-year +53.96% -40.82% -5.56%
75th Percentile £67.25 £44.78 £66.61
90th Percentile £78.75 £67.50 £74.18
UK median hourly rate £37.50 £25.15 £40.00
% change year-on-year +49.11% -37.13% -10.11%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 15 October 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 15 October 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 15 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -10 165 £525 +0.48% 38
North of England -47 47 £500 - 21
South West -1 40 £525 +29.23% 15
North West -26 38 £500 -28.57% 13
South East -71 30 £572 +8.95% 44
Midlands -39 18 £513 -14.58% 17
West Midlands -37 16 £506 -15.63% 11
East of England -22 14 £563 -10.00% 12
Yorkshire -40 7 £550 +15.79% 2
North East -35 2 £525 +16.67% 6
East Midlands - 2 £750 - 6
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (2.80%) SharePoint
2 4 (1.25%) Adobe Experience Manager
3 3 (0.93%) TIBCO ActiveMatrix
4 2 (0.62%) Microsoft Exchange
5 1 (0.31%) CMS
5 1 (0.31%) Confluence
5 1 (0.31%) PowerExchange
5 1 (0.31%) SAS
5 1 (0.31%) WordPress
Applications
1 9 (2.80%) Microsoft Excel
2 5 (1.56%) Microsoft Office
3 4 (1.25%) Microsoft PowerPoint
4 3 (0.93%) Microsoft Project
5 2 (0.62%) Chatbot
5 2 (0.62%) Spreadsheet
6 1 (0.31%) Adobe XD
6 1 (0.31%) Sketch
Business Applications
1 43 (13.40%) Dynamics CRM
2 4 (1.25%) Salesforce CRM
2 4 (1.25%) SAP S/4HANA
2 4 (1.25%) Workfront
3 3 (0.93%) BusinessWorks
3 3 (0.93%) Dynamics AX
3 3 (0.93%) Dynamics NAV
4 2 (0.62%) Shopify
5 1 (0.31%) NEC Housing
5 1 (0.31%) OPENHousing
5 1 (0.31%) Oracle Assets
5 1 (0.31%) Oracle EBS
5 1 (0.31%) Oracle iProcurement
5 1 (0.31%) Oracle Procure-to-Pay
5 1 (0.31%) Orchard Housing
Cloud Services
1 57 (17.76%) Dynamics 365
2 46 (14.33%) Azure
3 40 (12.46%) Power Platform
4 27 (8.41%) AWS
5 20 (6.23%) Power Automate
6 19 (5.92%) PowerApps
7 15 (4.67%) Microsoft 365
8 12 (3.74%) Azure Logic Apps
9 11 (3.43%) Serverless
10 10 (3.12%) GCP
11 9 (2.80%) SaaS
12 8 (2.49%) Azure DevOps
12 8 (2.49%) Snowflake
13 7 (2.18%) Azure Service Bus
13 7 (2.18%) Entra ID
13 7 (2.18%) Salesforce Sales Cloud
14 6 (1.87%) AWS Lambda
14 6 (1.87%) Salesforce Service Cloud
15 5 (1.56%) AWS CloudFormation
15 5 (1.56%) AWS CloudTrail
Communications & Networking
1 14 (4.36%) Firewall
2 8 (2.49%) Network Security
3 7 (2.18%) DNS
4 6 (1.87%) VSAN
5 5 (1.56%) DHCP
5 5 (1.56%) SMS
5 5 (1.56%) TCP/IP
5 5 (1.56%) Wi-Fi
6 4 (1.25%) Internet
6 4 (1.25%) SD-WAN
6 4 (1.25%) VPN
6 4 (1.25%) WAN
7 3 (0.93%) MPLS
7 3 (0.93%) Structured Cabling
7 3 (0.93%) Wireless
8 2 (0.62%) F5 BIG-IP GTM
8 2 (0.62%) F5 BIG-IP LTM
8 2 (0.62%) HTTP
8 2 (0.62%) NetScaler
9 1 (0.31%) Cisco Nexus
Database & Business Intelligence
1 12 (3.74%) Power BI
2 7 (2.18%) SQL Server
3 5 (1.56%) DynamoDB
4 4 (1.25%) BigQuery
4 4 (1.25%) Tableau
5 2 (0.62%) Azure SQL Database
5 2 (0.62%) Data Lake
5 2 (0.62%) Data Warehouse
5 2 (0.62%) Looker
5 2 (0.62%) Metadata
5 2 (0.62%) NoSQL
5 2 (0.62%) PostgreSQL
5 2 (0.62%) SQL Server Reporting Services
6 1 (0.31%) Amazon QuickSight
6 1 (0.31%) GIS
6 1 (0.31%) MongoDB
6 1 (0.31%) Power Query
6 1 (0.31%) SAP HANA
6 1 (0.31%) SQL Server Integration Services
6 1 (0.31%) Star Schema
Development Applications
1 8 (2.49%) JIRA
2 3 (0.93%) JDeveloper
3 2 (0.62%) Claude Code
3 2 (0.62%) Git
3 2 (0.62%) MSI
4 1 (0.31%) Atlassian Bamboo
4 1 (0.31%) Bitbucket
4 1 (0.31%) CircleCI
4 1 (0.31%) Cypress.io
4 1 (0.31%) Jenkins
General
1 137 (42.68%) Social Skills
2 68 (21.18%) Marketing
3 46 (14.33%) Analytical Skills
3 46 (14.33%) Finance
4 28 (8.72%) Retail
5 24 (7.48%) Public Sector
6 21 (6.54%) Banking
7 19 (5.92%) Presentation Skills
8 10 (3.12%) Influencing Skills
8 10 (3.12%) Italian Language
9 9 (2.80%) German Language
10 8 (2.49%) Organisational Skills
11 7 (2.18%) Advertising
12 6 (1.87%) French Language
12 6 (1.87%) Manufacturing
12 6 (1.87%) Spanish Language
13 5 (1.56%) Documentation Skills
13 5 (1.56%) Dutch Language
13 5 (1.56%) Local Government
13 5 (1.56%) Telecoms
Job Titles
1 89 (27.73%) Architect
2 37 (11.53%) Consultant
3 29 (9.03%) Lead
4 28 (8.72%) Developer
5 27 (8.41%) Senior
6 20 (6.23%) Solutions Architect
7 18 (5.61%) Lead Architect
8 15 (4.67%) Dynamics 365 Developer
9 14 (4.36%) Analyst
9 14 (4.36%) Dynamics 365 Consultant
10 13 (4.05%) Artificial Intelligence Architect
11 12 (3.74%) Product Manager
11 12 (3.74%) Project Manager
11 12 (3.74%) Voice Architect
12 11 (3.43%) Service Manager
13 10 (3.12%) Dynamics 365 Architect
13 10 (3.12%) Senior Manager
13 10 (3.12%) Technical Architect
14 9 (2.80%) CRM Manager
15 8 (2.49%) Delivery Manager
Libraries, Frameworks & Software Standards
1 21 (6.54%) LDAP
2 16 (4.98%) .NET
2 16 (4.98%) REST
3 11 (3.43%) Terraform
4 10 (3.12%) Middleware
5 8 (2.49%) JSON
6 7 (2.18%) HTML
7 6 (1.87%) React
8 5 (1.56%) Kafka
9 4 (1.25%) AngularJS
9 4 (1.25%) ASP.NET Web API
9 4 (1.25%) CSS
10 3 (0.93%) HTML5 Canvas
10 3 (0.93%) Lightning Web Components
10 3 (0.93%) SOAP
11 2 (0.62%) GraphQL
11 2 (0.62%) Next.js
11 2 (0.62%) PySpark
11 2 (0.62%) SAP Fiori
11 2 (0.62%) Vue
Miscellaneous
1 23 (7.17%) AI Agents
2 17 (5.30%) Product Ownership
3 15 (4.67%) Cloud Native
4 14 (4.36%) IVR
4 14 (4.36%) Onboarding
5 11 (3.43%) Data Centre
6 9 (2.80%) Analytical Mindset
6 9 (2.80%) Marketing Technology
7 8 (2.49%) Enterprise Software
7 8 (2.49%) Mobile App
8 6 (1.87%) Data Protection Act
8 6 (1.87%) Management Information System
8 6 (1.87%) Social Media
9 5 (1.56%) Legacy Systems
9 5 (1.56%) Life Science
9 5 (1.56%) PKI
9 5 (1.56%) Public Cloud
9 5 (1.56%) Virtual Team
10 4 (1.25%) Cyber Defence
10 4 (1.25%) Data Structures
Operating Systems
1 13 (4.05%) Windows
2 7 (2.18%) Linux
3 3 (0.93%) Windows Server
4 2 (0.62%) Windows 10
5 1 (0.31%) Android
Processes & Methodologies
1 130 (40.50%) Stakeholder Management
2 101 (31.46%) CRM
3 63 (19.63%) Customer Experience
4 57 (17.76%) Problem-Solving
5 56 (17.45%) AI
6 55 (17.13%) Agile
7 53 (16.51%) Analytics
8 52 (16.20%) Roadmaps
9 47 (14.64%) Migration
10 46 (14.33%) Continuous Improvement
11 43 (13.40%) Customer Service
11 43 (13.40%) Technical Leadership
12 41 (12.77%) Mentoring
13 35 (10.90%) ITSM
14 30 (9.35%) Decision-Making
15 28 (8.72%) SIEM
16 27 (8.41%) GAP Analysis
16 27 (8.41%) Stakeholder Engagement
17 26 (8.10%) Customer Insight
17 26 (8.10%) DevSecOps
Programming Languages
1 27 (8.41%) JavaScript
2 23 (7.17%) SQL
3 21 (6.54%) Python
4 16 (4.98%) C#
5 9 (2.80%) TypeScript
6 8 (2.49%) PowerShell
7 6 (1.87%) Bash
7 6 (1.87%) Java
8 3 (0.93%) Apex Code
8 3 (0.93%) Data Analysis Expressions
8 3 (0.93%) R
9 2 (0.62%) ABAP
9 2 (0.62%) Bicep
9 2 (0.62%) X++
10 1 (0.31%) Go
10 1 (0.31%) Kotlin
10 1 (0.31%) Perl
10 1 (0.31%) T-SQL
Qualifications
1 74 (23.05%) Security Cleared
2 34 (10.59%) DV Cleared
3 33 (10.28%) SC Cleared
4 10 (3.12%) Degree
5 7 (2.18%) Microsoft Certification
6 6 (1.87%) AWS Certification
7 5 (1.56%) BPSS Clearance
7 5 (1.56%) VCAP
8 4 (1.25%) CEH
8 4 (1.25%) CISM
8 4 (1.25%) CISSP
9 2 (0.62%) Cisco Certification
9 2 (0.62%) PMI Certification
9 2 (0.62%) PMP
9 2 (0.62%) TOGAF Certification
9 2 (0.62%) VMware Certified Professional (VCP)
10 1 (0.31%) AWS Certified Solutions Architect
10 1 (0.31%) Azure Certification
10 1 (0.31%) Computer Science Degree
10 1 (0.31%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 27 (8.41%) NIST
2 22 (6.85%) ISO/IEC 27001
3 13 (4.05%) GDPR
4 10 (3.12%) Data Quality
5 8 (2.49%) QA
6 5 (1.56%) SLA
7 4 (1.25%) Accessibility
8 3 (0.93%) Actionable Recommendations
8 3 (0.93%) PMO
9 1 (0.31%) California Consumer Privacy Act
9 1 (0.31%) Def Stans
9 1 (0.31%) GxP
9 1 (0.31%) ISO 22301
9 1 (0.31%) ISO 9001
9 1 (0.31%) NIST 800
9 1 (0.31%) PCI DSS
9 1 (0.31%) PERC
9 1 (0.31%) Sarbanes-Oxley
9 1 (0.31%) SOC 2
System Software
1 34 (10.59%) Active Directory
2 11 (3.43%) VMware Infrastructure
3 6 (1.87%) VMware NSX
4 5 (1.56%) vSphere
5 4 (1.25%) Docker
5 4 (1.25%) Virtual Desktop
6 2 (0.62%) Citrix Hypervisor
6 2 (0.62%) Hyper-V
6 2 (0.62%) XenApp
6 2 (0.62%) XenDesktop
7 1 (0.31%) Virtual Machines
Systems Management
1 11 (3.43%) Kubernetes
2 6 (1.87%) Microsoft Intune
3 5 (1.56%) Ansible
3 5 (1.56%) VxRail
4 2 (0.62%) Rundeck
4 2 (0.62%) SCCM
4 2 (0.62%) SysTrack
5 1 (0.31%) EMC NetWorker
5 1 (0.31%) FortiGate
5 1 (0.31%) Jamf Pro
5 1 (0.31%) Single Sign-On
5 1 (0.31%) vRealize
Vendors
1 95 (29.60%) Microsoft
2 37 (11.53%) Salesforce
3 23 (7.17%) CyberArk
4 17 (5.30%) Braze
5 16 (4.98%) ServiceNow
6 11 (3.43%) Adobe
6 11 (3.43%) Salesforce Marketing Cloud
6 11 (3.43%) VMware
7 7 (2.18%) Databricks
7 7 (2.18%) SAP
8 5 (1.56%) Google
8 5 (1.56%) Oracle
9 4 (1.25%) Cisco
9 4 (1.25%) Confluent
9 4 (1.25%) Genesys
9 4 (1.25%) JD Edwards
9 4 (1.25%) Pega
9 4 (1.25%) Splunk
10 3 (0.93%) Citrix
10 3 (0.93%) mParticle
133 Customer Engagement jobs in England