Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 29 January 2026, with comparisons to the same periods in the previous two years.

 6 months to
29 Jan 2026		 Same period 2025 Same period 2024
Rank 367 380 402
Rank change year-on-year +13 +22 +142
Contract jobs citing Customer Engagement 198 108 152
As % of all contract jobs in England 0.60% 0.41% 0.41%
As % of the Processes & Methodologies category 0.69% 0.45% 0.47%
Number of daily rates quoted 96 75 92
10th Percentile £338 £312 £350
25th Percentile £413 £406 £488
Median daily rate (50th Percentile) £525 £567 £600
Median % change year-on-year -7.41% -5.46% +9.05%
75th Percentile £600 £650 £688
90th Percentile £725 £695 £700
UK median daily rate £500 £542 £600
% change year-on-year -7.66% -9.67% +9.00%
Number of hourly rates quoted 10 4 3
10th Percentile - - £42.77
25th Percentile £14.00 £27.50 £44.67
Median hourly rate £14.50 £41.25 £47.83
Median % change year-on-year -64.85% -13.76% +127.76%
75th Percentile £35.00 £58.19 £52.06
90th Percentile £43.25 £62.28 £54.60
UK median hourly rate £14.50 £41.25 £47.83
% change year-on-year -64.85% -13.76% +134.17%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 28,878 23,799 32,593
As % of all contract IT jobs advertised in England 87.87% 89.45% 87.54%
Number of daily rates quoted 18,472 14,557 21,833
10th Percentile £305 £310 £300
25th Percentile £410 £413 £415
Median daily rate (50th Percentile) £501 £525 £530
Median % change year-on-year -4.67% -0.94% -3.64%
75th Percentile £625 £644 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,785 763 1,818
10th Percentile £15.04 £15.62 £13.99
25th Percentile £17.87 £21.00 £17.02
Median hourly rate £25.15 £34.00 £36.50
Median % change year-on-year -26.03% -6.85% +4.29%
75th Percentile £60.00 £63.75 £62.50
90th Percentile £70.00 £75.00 £75.00
UK median hourly rate £25.15 £32.50 £35.96
% change year-on-year -22.62% -9.62% +10.65%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 29 January 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 29 January 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 29 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +31 110 £520 +16.20% 73
South East -20 27 £525 -8.70% 113
West Midlands -17 24 £600 +5.82% 24
Midlands -38 24 £600 +5.82% 50
North of England -47 16 £444 -21.78% 56
East of England -13 11 £350 -44.00% 34
North West -14 10 £444 - 31
Yorkshire -48 6 - - 20
South West -22 3 £463 -22.92% 37
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (2.53%) SharePoint
2 3 (1.52%) Oracle Workflow
2 3 (1.52%) WordPress
3 2 (1.01%) Apache Spark
3 2 (1.01%) Confluence
3 2 (1.01%) Microsoft Exchange
4 1 (0.51%) CMS
Applications
1 5 (2.53%) Chatbot
2 3 (1.52%) Microsoft Excel
2 3 (1.52%) Microsoft Office
2 3 (1.52%) MS Visio
2 3 (1.52%) Notion
3 2 (1.01%) Microsoft PowerPoint
4 1 (0.51%) Adobe After Effects
4 1 (0.51%) Adobe Illustrator
4 1 (0.51%) Adobe Premiere
4 1 (0.51%) Microsoft Project
4 1 (0.51%) Photoshop
Business Applications
1 43 (21.72%) Dynamics CRM
2 3 (1.52%) Oracle Assets
2 3 (1.52%) Oracle ERP
2 3 (1.52%) Oracle Payables
2 3 (1.52%) Oracle Subledger Accounting
2 3 (1.52%) SAP S/4HANA
3 2 (1.01%) Salesforce CRM
3 2 (1.01%) SAP CX
4 1 (0.51%) Dynamics NAV
4 1 (0.51%) MIS ActiveH
4 1 (0.51%) NetSuite
4 1 (0.51%) Payment Gateway
4 1 (0.51%) SAP Hybris
4 1 (0.51%) SAP WM
Cloud Services
1 51 (25.76%) Azure
2 50 (25.25%) Dynamics 365
3 41 (20.71%) Power Platform
4 27 (13.64%) Power Automate
5 20 (10.10%) PowerApps
6 17 (8.59%) AWS
6 17 (8.59%) Azure Logic Apps
7 14 (7.07%) Azure DevOps
8 13 (6.57%) SaaS
9 9 (4.55%) Azure Data Factory
10 8 (4.04%) Microsoft 365
11 7 (3.54%) GCP
11 7 (3.54%) Snowflake
12 6 (3.03%) AtomSphere
12 6 (3.03%) Azure Functions
12 6 (3.03%) Boomi
12 6 (3.03%) Entra ID
12 6 (3.03%) Serverless
13 5 (2.53%) PaaS
13 5 (2.53%) Salesforce Sales Cloud
Communications & Networking
1 12 (6.06%) HTTP
2 11 (5.56%) VPN
3 9 (4.55%) WAN
4 7 (3.54%) TCP/IP
5 6 (3.03%) LAN
6 4 (2.02%) Network Security
6 4 (2.02%) SD-WAN
6 4 (2.02%) Wi-Fi
7 3 (1.52%) Firewall
8 2 (1.01%) BGP
8 2 (1.01%) BIG-IP
8 2 (1.01%) F5 BIG-IP GTM
8 2 (1.01%) F5 BIG-IP LTM
8 2 (1.01%) OSPF
8 2 (1.01%) SMS
8 2 (1.01%) VLAN
8 2 (1.01%) Wireshark
9 1 (0.51%) DHCP
9 1 (0.51%) DNS
9 1 (0.51%) VSAN
Database & Business Intelligence
1 19 (9.60%) Power BI
2 4 (2.02%) SQL Server Integration Services
3 3 (1.52%) BigQuery
3 3 (1.52%) Data Lake
3 3 (1.52%) Data Warehouse
3 3 (1.52%) Tableau
4 2 (1.01%) Azure SQL Database
4 2 (1.01%) Pinecone
4 2 (1.01%) SQL Server
4 2 (1.01%) Weaviate
5 1 (0.51%) DB2
5 1 (0.51%) Looker
5 1 (0.51%) Mixpanel
5 1 (0.51%) MongoDB
Development Applications
1 2 (1.01%) Burp Suite
1 2 (1.01%) Fiddler
1 2 (1.01%) JDeveloper
1 2 (1.01%) JIRA
1 2 (1.01%) Metasploit
1 2 (1.01%) sqlmap
2 1 (0.51%) Git
2 1 (0.51%) GitLab
2 1 (0.51%) Jenkins
General
1 81 (40.91%) Social Skills
2 59 (29.80%) Marketing
3 45 (22.73%) Analytical Skills
4 30 (15.15%) Finance
5 21 (10.61%) Public Sector
6 13 (6.57%) Banking
7 9 (4.55%) Retail
8 7 (3.54%) Brand Awareness
8 7 (3.54%) Italian Language
9 6 (3.03%) Telecoms
10 5 (2.53%) Manufacturing
11 4 (2.02%) Documentation Skills
12 3 (1.52%) Billing
12 3 (1.52%) Corporate Banking
12 3 (1.52%) Presentation Skills
13 2 (1.01%) Back Office
13 2 (1.01%) Influencing Skills
13 2 (1.01%) Legal
13 2 (1.01%) Organisational Skills
13 2 (1.01%) Retail Banking
Job Titles
1 34 (17.17%) Architect
2 30 (15.15%) Consultant
2 30 (15.15%) Developer
3 19 (9.60%) Dynamics 365 Developer
4 18 (9.09%) Analyst
5 13 (6.57%) Solutions Architect
6 12 (6.06%) Lead
6 12 (6.06%) Senior
7 11 (5.56%) Project Manager
8 10 (5.05%) Technical Architect
9 9 (4.55%) Dynamics 365 Consultant
9 9 (4.55%) Functional Consultant
10 8 (4.04%) Senior Manager
11 7 (3.54%) Dynamics 365 Architect
11 7 (3.54%) Marketing Manager
11 7 (3.54%) Technical Support
12 6 (3.03%) Integration Developer
12 6 (3.03%) Senior Marketing Manager
12 6 (3.03%) Technical Manager
12 6 (3.03%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 19 (9.60%) JSON
2 17 (8.59%) .NET
3 15 (7.58%) HTML
4 12 (6.06%) REST
5 9 (4.55%) HTML5 Canvas
5 9 (4.55%) SOAP
6 8 (4.04%) OAuth
7 6 (3.03%) Ajax
7 6 (3.03%) OAuth2
7 6 (3.03%) XML
8 4 (2.02%) PyTorch
8 4 (2.02%) TensorFlow
9 3 (1.52%) CSS
9 3 (1.52%) Oracle Fusion
10 2 (1.01%) .NET Core
10 2 (1.01%) ARM Templates
10 2 (1.01%) Hugging Face
10 2 (1.01%) Keras
10 2 (1.01%) Microsoft Graph
10 2 (1.01%) RESTful
Miscellaneous
1 11 (5.56%) Social Media
2 7 (3.54%) Analytical Mindset
2 7 (3.54%) Data Protection Act
2 7 (3.54%) Marketing Technology
2 7 (3.54%) Product Ownership
2 7 (3.54%) Security Posture
3 6 (3.03%) Web Conferencing
4 5 (2.53%) Cloud Native
4 5 (2.53%) Cyber Threat
4 5 (2.53%) Low-Code
5 4 (2.02%) Legacy Systems
5 4 (2.02%) Management Information System
6 3 (1.52%) Hybrid Cloud
6 3 (1.52%) IVR
6 3 (1.52%) Midjourney
6 3 (1.52%) Mobile App
6 3 (1.52%) Taxonomies
7 2 (1.01%) AI Agents
7 2 (1.01%) Distributed Systems
7 2 (1.01%) Security Operations Centre
Operating Systems
1 11 (5.56%) Windows
2 5 (2.53%) Linux
3 3 (1.52%) Unix
4 2 (1.01%) Mac OS
4 2 (1.01%) Windows Server
Processes & Methodologies
1 80 (40.40%) CRM
2 51 (25.76%) Agile
3 38 (19.19%) Stakeholder Management
4 37 (18.69%) DevOps
5 36 (18.18%) Analytics
6 33 (16.67%) Problem-Solving
7 25 (12.63%) AI
8 23 (11.62%) Business Intelligence
9 21 (10.61%) Stakeholder Engagement
10 20 (10.10%) Continuous Improvement
10 20 (10.10%) Customer Service
11 19 (9.60%) Validation
12 18 (9.09%) CI/CD
12 18 (9.09%) Customer Experience
12 18 (9.09%) Marketing Automation
13 17 (8.59%) Data Modelling
13 17 (8.59%) Project Management
13 17 (8.59%) Roadmaps
14 15 (7.58%) Mentoring
15 14 (7.07%) Digital Marketing
Programming Languages
1 27 (13.64%) JavaScript
2 26 (13.13%) C#
3 16 (8.08%) Python
4 13 (6.57%) SQL
5 10 (5.05%) Java
6 6 (3.03%) Groovy
6 6 (3.03%) T-SQL
7 5 (2.53%) PowerShell
7 5 (2.53%) TypeScript
8 3 (1.52%) Bash
8 3 (1.52%) Bicep
9 2 (1.01%) R
9 2 (1.01%) Scala
10 1 (0.51%) Apex Code
10 1 (0.51%) C++
10 1 (0.51%) Data Analysis Expressions
10 1 (0.51%) Go
10 1 (0.51%) Kusto Query Language
Qualifications
1 24 (12.12%) Security Cleared
2 22 (11.11%) Degree
3 16 (8.08%) SC Cleared
4 11 (5.56%) Computer Science Degree
5 7 (3.54%) Microsoft Certification
6 6 (3.03%) GPEN
6 6 (3.03%) OSCP
7 4 (2.02%) GWAPT
8 3 (1.52%) Azure Certification
8 3 (1.52%) DV Cleared
8 3 (1.52%) Master's Degree
8 3 (1.52%) MBA
9 2 (1.01%) CCIE
9 2 (1.01%) CCSE
9 2 (1.01%) Cisco Certification
9 2 (1.01%) GXPN
9 2 (1.01%) JNCIE
9 2 (1.01%) JNCIP
9 2 (1.01%) OSCE
9 2 (1.01%) SANS
Quality Assurance & Compliance
1 16 (8.08%) GDPR
2 11 (5.56%) Accessibility
3 7 (3.54%) QA
4 6 (3.03%) SLA
5 5 (2.53%) California Consumer Privacy Act
6 3 (1.52%) NIST
7 2 (1.01%) Data Quality
7 2 (1.01%) PMO
8 1 (0.51%) Cyber Essentials
8 1 (0.51%) Cyber Essentials PLUS
8 1 (0.51%) GRC
8 1 (0.51%) ISO/IEC 27001
8 1 (0.51%) PCI DSS
System Software
1 10 (5.05%) Active Directory
2 1 (0.51%) Docker
2 1 (0.51%) VMware Infrastructure
2 1 (0.51%) VMware NSX
2 1 (0.51%) vSphere
Systems Management
1 5 (2.53%) Terraform
2 3 (1.52%) Ansible
3 2 (1.01%) Active Directory Federation Services
3 2 (1.01%) Kubernetes
3 2 (1.01%) Microsoft Intune
3 2 (1.01%) Nessus
3 2 (1.01%) Nmap
3 2 (1.01%) Systems Management Server (SMS)
3 2 (1.01%) SysTrack
4 1 (0.51%) Tivoli
Vendors
1 65 (32.83%) Microsoft
2 21 (10.61%) Salesforce
3 12 (6.06%) ServiceNow
4 9 (4.55%) SAP
5 6 (3.03%) Databricks
6 5 (2.53%) CyberArk
6 5 (2.53%) Google
6 5 (2.53%) Oracle
7 4 (2.02%) Genesys
7 4 (2.02%) Meraki
7 4 (2.02%) Salesforce Marketing Cloud
8 3 (1.52%) Cisco
8 3 (1.52%) CrowdStrike
8 3 (1.52%) OpenAI
8 3 (1.52%) Palo Alto
8 3 (1.52%) Pega
8 3 (1.52%) Remedy
8 3 (1.52%) YouTube
9 2 (1.01%) CheckPoint
9 2 (1.01%) Riverbed
329 Customer Engagement jobs in England