Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 4 December 2025, with comparisons to the same periods in the previous two years.

 6 months to
4 Dec 2025		 Same period 2024 Same period 2023
Rank 359 407 430
Rank change year-on-year +48 +23 +112
Contract jobs citing Customer Engagement 192 112 139
As % of all contract jobs in England 0.62% 0.37% 0.37%
As % of the Processes & Methodologies category 0.69% 0.42% 0.41%
Number of daily rates quoted 84 73 76
10th Percentile £313 £353 £165
25th Percentile £422 £388 £417
Median daily rate (50th Percentile) £525 £525 £544
Median % change year-on-year - -3.45% -5.02%
75th Percentile £600 £600 £658
90th Percentile £659 £685 £688
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% -3.93%
Number of hourly rates quoted 12 3 7
10th Percentile - £31.82 £23.43
25th Percentile £14.00 £38.29 £33.71
Median hourly rate £24.50 £52.50 £52.50
Median % change year-on-year -53.33% - +48.34%
75th Percentile £35.00 £61.84 £55.02
90th Percentile £37.25 £65.39 £56.29
UK median hourly rate £24.50 £52.50 £52.50
% change year-on-year -53.33% - +150.00%

All Process and Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,869 26,864 33,636
As % of all contract IT jobs advertised in England 89.46% 87.86% 88.74%
Number of daily rates quoted 17,747 16,503 22,915
10th Percentile £300 £313 £313
25th Percentile £405 £417 £425
Median daily rate (50th Percentile) £500 £525 £545
Median % change year-on-year -4.76% -3.67% -0.91%
75th Percentile £625 £650 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £533
% change year-on-year -4.76% -1.50% -3.09%
Number of hourly rates quoted 1,797 957 1,425
10th Percentile £15.00 £15.24 £15.00
25th Percentile £17.87 £20.24 £19.06
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +18.90%
75th Percentile £50.00 £65.00 £65.00
90th Percentile £68.35 £75.00 £77.50
UK median hourly rate £25.15 £32.75 £43.63
% change year-on-year -23.21% -24.93% +24.64%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 4 December 2025.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 4 December 2025.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 4 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +43 98 £525 +7.69% 93
South East -1 32 £525 +23.53% 67
West Midlands -22 21 £600 +5.82% 15
Midlands -22 21 £600 +5.82% 22
North of England -27 18 £350 -38.27% 34
East of England -9 13 £625 +19.05% 11
North West -11 11 £350 - 20
Yorkshire -27 6 - - 9
South West -14 2 £463 -22.92% 18
North East - 1 £450 - 5
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (1.56%) Microsoft Exchange
1 3 (1.56%) WordPress
2 2 (1.04%) SharePoint
3 1 (0.52%) Confluence
3 1 (0.52%) Jupyter
Applications
1 6 (3.13%) Chatbot
2 5 (2.60%) Microsoft Excel
2 5 (2.60%) Microsoft Office
3 3 (1.56%) Notion
4 2 (1.04%) MS Visio
5 1 (0.52%) Adobe After Effects
5 1 (0.52%) Adobe Creative Suite
5 1 (0.52%) Adobe Illustrator
5 1 (0.52%) Adobe Premiere
5 1 (0.52%) Microsoft PowerPoint
5 1 (0.52%) Microsoft Project
5 1 (0.52%) Photoshop
5 1 (0.52%) Sketch
Business Applications
1 28 (14.58%) Dynamics CRM
2 3 (1.56%) SAP S/4HANA
3 2 (1.04%) Salesforce CRM
3 2 (1.04%) SAP CX
4 1 (0.52%) Dynamics NAV
4 1 (0.52%) MIS ActiveH
4 1 (0.52%) NetSuite
4 1 (0.52%) Payment Gateway
4 1 (0.52%) SAP Hybris
4 1 (0.52%) SAP WM
4 1 (0.52%) Sprinklr
Cloud Services
1 42 (21.88%) Azure
1 42 (21.88%) Dynamics 365
2 36 (18.75%) Power Platform
3 22 (11.46%) Power Automate
4 20 (10.42%) AWS
5 18 (9.38%) PowerApps
6 16 (8.33%) SaaS
7 11 (5.73%) Azure Logic Apps
8 9 (4.69%) Azure Data Factory
9 8 (4.17%) Azure DevOps
9 8 (4.17%) Microsoft 365
9 8 (4.17%) Serverless
10 7 (3.65%) Entra ID
11 6 (3.13%) AtomSphere
11 6 (3.13%) Boomi
11 6 (3.13%) Snowflake
12 5 (2.60%) Azure Functions
12 5 (2.60%) GCP
12 5 (2.60%) Salesforce Sales Cloud
13 4 (2.08%) Google Analytics
Communications & Networking
1 8 (4.17%) HTTP
2 7 (3.65%) VPN
3 5 (2.60%) TCP/IP
3 5 (2.60%) WAN
4 4 (2.08%) Network Security
5 3 (1.56%) Firewall
5 3 (1.56%) LAN
5 3 (1.56%) SD-WAN
5 3 (1.56%) VLAN
5 3 (1.56%) Wireshark
6 2 (1.04%) SMS
6 2 (1.04%) Wi-Fi
7 1 (0.52%) BGP
7 1 (0.52%) BIG-IP
7 1 (0.52%) DHCP
7 1 (0.52%) DNS
7 1 (0.52%) F5 BIG-IP GTM
7 1 (0.52%) F5 BIG-IP LTM
7 1 (0.52%) OSPF
7 1 (0.52%) SAN
Database & Business Intelligence
1 26 (13.54%) Power BI
2 10 (5.21%) Tableau
3 4 (2.08%) BigQuery
3 4 (2.08%) SQL Server
3 4 (2.08%) SQL Server Integration Services
4 3 (1.56%) Data Warehouse
5 1 (0.52%) Data Lake
5 1 (0.52%) DB2
5 1 (0.52%) Mixpanel
5 1 (0.52%) MongoDB
Development Applications
1 3 (1.56%) Fiddler
2 2 (1.04%) Burp Suite
2 2 (1.04%) Git
2 2 (1.04%) JIRA
2 2 (1.04%) Metasploit
2 2 (1.04%) Postman
2 2 (1.04%) sqlmap
3 1 (0.52%) GitLab
3 1 (0.52%) Jenkins
3 1 (0.52%) MLflow
General
1 74 (38.54%) Social Skills
2 67 (34.90%) Marketing
3 50 (26.04%) Analytical Skills
4 29 (15.10%) Finance
5 17 (8.85%) Retail
6 16 (8.33%) Public Sector
7 11 (5.73%) Banking
8 7 (3.65%) Brand Awareness
8 7 (3.65%) Italian Language
9 5 (2.60%) Manufacturing
9 5 (2.60%) Telecoms
10 3 (1.56%) Billing
10 3 (1.56%) Documentation Skills
10 3 (1.56%) Electronics
10 3 (1.56%) Legal
10 3 (1.56%) Organisational Skills
10 3 (1.56%) Retail Banking
11 2 (1.04%) Inclusion and Diversity
11 2 (1.04%) Investment Banking
11 2 (1.04%) Presentation Skills
Job Titles
1 26 (13.54%) Architect
2 24 (12.50%) Consultant
3 20 (10.42%) Analyst
3 20 (10.42%) Developer
4 13 (6.77%) Senior
5 12 (6.25%) Solutions Architect
6 11 (5.73%) Project Manager
7 10 (5.21%) Lead
8 9 (4.69%) Senior Manager
8 9 (4.69%) Technical Support
9 8 (4.17%) Dynamics 365 Developer
9 8 (4.17%) Marketing Manager
10 7 (3.65%) Dynamics 365 Consultant
11 6 (3.13%) Business Analyst
11 6 (3.13%) Dynamics 365 Architect
11 6 (3.13%) Functional Consultant
11 6 (3.13%) Integration Developer
11 6 (3.13%) Senior Marketing Manager
11 6 (3.13%) Technical Manager
11 6 (3.13%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 14 (7.29%) JSON
2 13 (6.77%) REST
3 11 (5.73%) HTML
4 10 (5.21%) .NET
5 9 (4.69%) OAuth
5 9 (4.69%) SOAP
6 6 (3.13%) XML
7 5 (2.60%) Ajax
7 5 (2.60%) HTML5 Canvas
7 5 (2.60%) OAuth2
8 4 (2.08%) CSS
9 3 (1.56%) Microsoft Graph
10 2 (1.04%) Middleware
10 2 (1.04%) OpenAPI
10 2 (1.04%) PyTorch
10 2 (1.04%) RESTful
10 2 (1.04%) Swagger
10 2 (1.04%) Web Services
11 1 (0.52%) React
11 1 (0.52%) TensorFlow
Miscellaneous
1 14 (7.29%) Product Ownership
2 13 (6.77%) Social Media
3 8 (4.17%) Analytical Mindset
3 8 (4.17%) Data Protection Act
4 7 (3.65%) Security Posture
5 6 (3.13%) Marketing Technology
5 6 (3.13%) Web Conferencing
6 5 (2.60%) Cloud Native
6 5 (2.60%) Cyber Threat
6 5 (2.60%) Mobile App
7 4 (2.08%) IVR
7 4 (2.08%) Legacy Systems
7 4 (2.08%) Low-Code
7 4 (2.08%) Management Information System
7 4 (2.08%) Self-Motivation
8 3 (1.56%) Enterprise Software
8 3 (1.56%) Greenfield Project
8 3 (1.56%) Midjourney
8 3 (1.56%) Taxonomies
9 2 (1.04%) Virtual Team
Operating Systems
1 12 (6.25%) Windows
2 6 (3.13%) Linux
3 3 (1.56%) Unix
3 3 (1.56%) Windows Server
4 2 (1.04%) Mac OS
Processes & Methodologies
1 69 (35.94%) CRM
2 57 (29.69%) Agile
3 41 (21.35%) Analytics
4 39 (20.31%) Stakeholder Management
5 37 (19.27%) Problem-Solving
6 32 (16.67%) DevOps
7 29 (15.10%) Business Intelligence
8 28 (14.58%) Customer Experience
9 27 (14.06%) Stakeholder Engagement
10 23 (11.98%) AI
10 23 (11.98%) Customer Service
11 20 (10.42%) Validation
12 19 (9.90%) CI/CD
13 18 (9.38%) Data Modelling
14 17 (8.85%) Continuous Improvement
15 16 (8.33%) E-Commerce
15 16 (8.33%) Marketing Automation
16 14 (7.29%) Actionable Insight
16 14 (7.29%) Mentoring
16 14 (7.29%) Project Management
Programming Languages
1 21 (10.94%) Python
2 19 (9.90%) JavaScript
3 17 (8.85%) C#
4 13 (6.77%) SQL
5 10 (5.21%) Java
6 6 (3.13%) Groovy
6 6 (3.13%) PowerShell
6 6 (3.13%) T-SQL
7 4 (2.08%) Bash
7 4 (2.08%) TypeScript
8 3 (1.56%) Go
9 2 (1.04%) Scala
10 1 (0.52%) Apex Code
10 1 (0.52%) Bicep
10 1 (0.52%) C++
10 1 (0.52%) Data Analysis Expressions
10 1 (0.52%) Kusto Query Language
Qualifications
1 22 (11.46%) Degree
2 16 (8.33%) Security Cleared
3 12 (6.25%) Computer Science Degree
4 10 (5.21%) SC Cleared
5 7 (3.65%) Microsoft Certification
6 6 (3.13%) GPEN
6 6 (3.13%) OSCP
7 4 (2.08%) GWAPT
8 3 (1.56%) CISM
8 3 (1.56%) Master's Degree
9 2 (1.04%) CISSP
9 2 (1.04%) GXPN
9 2 (1.04%) OSCE
9 2 (1.04%) SANS
10 1 (0.52%) BPSS Clearance
10 1 (0.52%) CCIE
10 1 (0.52%) CCNP
10 1 (0.52%) Cisco Certification
10 1 (0.52%) DV Cleared
10 1 (0.52%) SAP Certification
Quality Assurance & Compliance
1 21 (10.94%) GDPR
2 11 (5.73%) Accessibility
3 7 (3.65%) QA
4 5 (2.60%) California Consumer Privacy Act
5 4 (2.08%) NIST
6 3 (1.56%) ISO/IEC 27001
7 2 (1.04%) Data Quality
7 2 (1.04%) PMO
7 2 (1.04%) SLA
8 1 (0.52%) COBIT
8 1 (0.52%) COSO
8 1 (0.52%) Cyber Essentials
8 1 (0.52%) Cyber Essentials PLUS
8 1 (0.52%) GRC
8 1 (0.52%) PCI DSS
System Software
1 11 (5.73%) Active Directory
2 1 (0.52%) Docker
2 1 (0.52%) VMware Infrastructure
Systems Management
1 5 (2.60%) Terraform
2 4 (2.08%) Active Directory Federation Services
3 3 (1.56%) Systems Management Server (SMS)
4 2 (1.04%) Ansible
4 2 (1.04%) Kubernetes
4 2 (1.04%) Microsoft Intune
4 2 (1.04%) Nessus
4 2 (1.04%) Nmap
4 2 (1.04%) SysTrack
5 1 (0.52%) Tivoli
Vendors
1 54 (28.13%) Microsoft
2 22 (11.46%) Salesforce
3 10 (5.21%) SAP
4 9 (4.69%) ServiceNow
5 7 (3.65%) Adobe
5 7 (3.65%) Google
6 6 (3.13%) Databricks
7 5 (2.60%) CyberArk
7 5 (2.60%) Genesys
7 5 (2.60%) Oracle
8 4 (2.08%) Cvent
8 4 (2.08%) Salesforce Marketing Cloud
9 3 (1.56%) Cisco
9 3 (1.56%) CrowdStrike
9 3 (1.56%) OneTrust
9 3 (1.56%) Optimizely
9 3 (1.56%) Palo Alto
9 3 (1.56%) Pega
9 3 (1.56%) YouTube
10 2 (1.04%) Avaya
215 Customer Engagement jobs in England