Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 11 September 2026, with comparisons to the same periods in the previous two years.

 6 months to
11 Sep 2026		 Same period 2025 Same period 2024
Rank 355 357 430
Rank change year-on-year +2 +73 +21
Contract jobs citing Customer Engagement 294 156 100
As % of all contract jobs in England 0.63% 0.56% 0.30%
As % of the Processes & Methodologies category 0.75% 0.62% 0.35%
Number of daily rates quoted 200 84 67
10th Percentile £379 £366 £325
25th Percentile £463 £450 £370
Median daily rate (50th Percentile) £525 £525 £500
Median % change year-on-year - +5.00% -0.08%
75th Percentile £600 £648 £600
90th Percentile £713 £725 £694
UK median daily rate £525 £525 £500
% change year-on-year - +4.95% -4.71%
Number of hourly rates quoted 10 7 5
10th Percentile £19.48 £25.30 £20.18
25th Percentile £24.11 £32.75 £25.50
Median hourly rate £39.00 £34.00 £27.00
Median % change year-on-year +14.71% +25.93% -46.27%
75th Percentile £48.84 £36.25 £47.83
90th Percentile £75.80 £42.40 £59.78
UK median hourly rate £39.00 £34.00 £27.00
% change year-on-year +14.71% +25.93% -48.57%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 39,380 25,274 28,344
As % of all contract IT jobs advertised in England 84.88% 90.84% 85.98%
Number of daily rates quoted 24,176 16,039 17,819
10th Percentile £325 £300 £313
25th Percentile £425 £404 £425
Median daily rate (50th Percentile) £525 £508 £525
Median % change year-on-year +3.45% -3.33% -4.55%
75th Percentile £634 £625 £650
90th Percentile £738 £738 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.78%
Number of hourly rates quoted 2,707 1,489 1,353
10th Percentile £14.00 £14.33 £14.84
25th Percentile £17.85 £17.79 £20.00
Median hourly rate £42.30 £25.15 £43.00
Median % change year-on-year +68.19% -41.51% +1.18%
75th Percentile £68.00 £50.00 £66.50
90th Percentile £80.00 £68.75 £75.00
UK median hourly rate £40.00 £25.15 £43.00
% change year-on-year +59.05% -41.51% +3.61%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 11 September 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 11 September 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 11 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -8 155 £525 - 530
North of England -51 40 £500 +2.56% 72
North West -21 34 £500 -16.67% 49
South East -51 33 £561 -5.87% 179
South West -22 32 £525 +16.67% 55
Midlands -38 15 £511 +6.51% 75
East of England -24 14 £563 -10.00% 37
West Midlands -38 14 £511 +6.51% 48
Yorkshire -40 4 £550 +15.79% 17
North East -45 2 £525 +16.67% 6
East Midlands - 1 - - 27
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (2.38%) SharePoint
2 3 (1.02%) Adobe Experience Manager
2 3 (1.02%) TIBCO ActiveMatrix
3 2 (0.68%) Microsoft Exchange
4 1 (0.34%) CICS
4 1 (0.34%) CMS
4 1 (0.34%) Confluence
4 1 (0.34%) PowerExchange
4 1 (0.34%) WordPress
Applications
1 6 (2.04%) Microsoft Excel
1 6 (2.04%) Microsoft Office
2 4 (1.36%) Microsoft Project
3 3 (1.02%) Microsoft PowerPoint
3 3 (1.02%) Spreadsheet
4 2 (0.68%) Chatbot
5 1 (0.34%) Adobe XD
5 1 (0.34%) Sketch
Business Applications
1 32 (10.88%) Dynamics CRM
2 5 (1.70%) Salesforce CRM
3 3 (1.02%) BusinessWorks
3 3 (1.02%) Dynamics AX
3 3 (1.02%) Dynamics NAV
3 3 (1.02%) Workfront
4 2 (0.68%) SAP S/4HANA
4 2 (0.68%) Shopify
5 1 (0.34%) NEC Housing
5 1 (0.34%) OPENHousing
5 1 (0.34%) Oracle Assets
5 1 (0.34%) Oracle EBS
5 1 (0.34%) Oracle iProcurement
5 1 (0.34%) Oracle Procure-to-Pay
5 1 (0.34%) Orchard Housing
Cloud Services
1 41 (13.95%) Azure
2 38 (12.93%) Dynamics 365
3 29 (9.86%) Power Platform
4 26 (8.84%) AWS
5 14 (4.76%) Microsoft 365
6 13 (4.42%) Power Automate
6 13 (4.42%) PowerApps
7 11 (3.74%) Azure Logic Apps
7 11 (3.74%) GCP
7 11 (3.74%) Serverless
8 7 (2.38%) Azure DevOps
8 7 (2.38%) Azure Service Bus
8 7 (2.38%) Entra ID
8 7 (2.38%) SaaS
8 7 (2.38%) Snowflake
9 6 (2.04%) AWS CloudFormation
9 6 (2.04%) AWS Lambda
9 6 (2.04%) Salesforce Service Cloud
10 5 (1.70%) Amazon S3
10 5 (1.70%) AWS CloudTrail
Communications & Networking
1 14 (4.76%) Firewall
2 12 (4.08%) Network Security
3 7 (2.38%) DNS
4 6 (2.04%) VPN
5 5 (1.70%) DHCP
5 5 (1.70%) MPLS
5 5 (1.70%) TCP/IP
5 5 (1.70%) VSAN
5 5 (1.70%) Wi-Fi
6 4 (1.36%) Internet
6 4 (1.36%) SMS
7 3 (1.02%) Cisco Nexus
7 3 (1.02%) F5 BIG-IP GTM
7 3 (1.02%) F5 BIG-IP LTM
7 3 (1.02%) SD-WAN
7 3 (1.02%) Structured Cabling
7 3 (1.02%) VoIP
7 3 (1.02%) WAN
7 3 (1.02%) Wireless
8 2 (0.68%) NetScaler
Database & Business Intelligence
1 11 (3.74%) Power BI
2 5 (1.70%) DynamoDB
3 4 (1.36%) BigQuery
3 4 (1.36%) SQL Server
4 3 (1.02%) Tableau
5 2 (0.68%) Azure SQL Database
5 2 (0.68%) Data Lake
5 2 (0.68%) Data Warehouse
5 2 (0.68%) Looker
5 2 (0.68%) Metadata
5 2 (0.68%) SQL Server Reporting Services
6 1 (0.34%) Amazon Redshift
6 1 (0.34%) MongoDB
6 1 (0.34%) PostgreSQL
Development Applications
1 6 (2.04%) JIRA
2 2 (0.68%) Git
2 2 (0.68%) MSI
3 1 (0.34%) Atlassian Bamboo
3 1 (0.34%) Bitbucket
3 1 (0.34%) CircleCI
3 1 (0.34%) Cypress.io
3 1 (0.34%) GitLab
3 1 (0.34%) JDeveloper
General
1 116 (39.46%) Social Skills
2 64 (21.77%) Marketing
3 40 (13.61%) Analytical Skills
3 40 (13.61%) Finance
4 29 (9.86%) Retail
5 23 (7.82%) Public Sector
6 19 (6.46%) Banking
7 18 (6.12%) Presentation Skills
8 11 (3.74%) Influencing Skills
8 11 (3.74%) Organisational Skills
9 9 (3.06%) Italian Language
10 8 (2.72%) German Language
11 7 (2.38%) Advertising
11 7 (2.38%) Local Government
12 6 (2.04%) Legal
13 5 (1.70%) French Language
13 5 (1.70%) Manufacturing
13 5 (1.70%) Spanish Language
14 4 (1.36%) Telecoms
15 3 (1.02%) Pharmaceutical
Job Titles
1 81 (27.55%) Architect
2 31 (10.54%) Consultant
3 29 (9.86%) Lead
4 25 (8.50%) Senior
5 21 (7.14%) Developer
6 19 (6.46%) Solutions Architect
7 17 (5.78%) Lead Architect
8 14 (4.76%) Product Manager
9 13 (4.42%) Artificial Intelligence Architect
9 13 (4.42%) Project Manager
10 12 (4.08%) Voice Architect
11 11 (3.74%) Analyst
11 11 (3.74%) Service Manager
12 10 (3.40%) Dynamics 365 Consultant
12 10 (3.40%) Dynamics 365 Developer
12 10 (3.40%) Senior Manager
13 9 (3.06%) Delivery Manager
14 8 (2.72%) CRM Manager
14 8 (2.72%) Functional Consultant
15 7 (2.38%) Campaign Manager
Libraries, Frameworks & Software Standards
1 16 (5.44%) LDAP
2 14 (4.76%) .NET
3 12 (4.08%) Terraform
4 11 (3.74%) REST
5 9 (3.06%) Middleware
6 6 (2.04%) HTML
6 6 (2.04%) JSON
6 6 (2.04%) Kafka
7 5 (1.70%) CSS
8 4 (1.36%) AngularJS
8 4 (1.36%) React
9 3 (1.02%) ASP.NET Web API
9 3 (1.02%) Lightning Web Components
9 3 (1.02%) SAP Fiori
9 3 (1.02%) SOAP
10 2 (0.68%) .NET Framework
10 2 (0.68%) HTML5 Canvas
10 2 (0.68%) Next.js
10 2 (0.68%) PySpark
10 2 (0.68%) XML
Miscellaneous
1 21 (7.14%) AI Agents
2 13 (4.42%) IVR
2 13 (4.42%) Onboarding
2 13 (4.42%) Product Ownership
3 12 (4.08%) Cloud Native
4 11 (3.74%) Data Centre
5 9 (3.06%) Data Protection Act
5 9 (3.06%) Marketing Technology
6 8 (2.72%) Mobile App
7 7 (2.38%) Analytical Mindset
7 7 (2.38%) Enterprise Software
8 6 (2.04%) Management Information System
8 6 (2.04%) Social Media
9 5 (1.70%) Legacy Systems
9 5 (1.70%) PKI
9 5 (1.70%) Public Cloud
9 5 (1.70%) Virtual Team
10 4 (1.36%) Cyber Defence
10 4 (1.36%) Hybrid Cloud
11 3 (1.02%) Fibre Optics
Operating Systems
1 14 (4.76%) Windows
2 9 (3.06%) Linux
3 3 (1.02%) Windows Server
4 2 (0.68%) Embedded Linux
4 2 (0.68%) Windows 10
Processes & Methodologies
1 119 (40.48%) Stakeholder Management
2 90 (30.61%) CRM
3 59 (20.07%) Customer Experience
4 53 (18.03%) AI
4 53 (18.03%) Problem-Solving
5 52 (17.69%) Agile
5 52 (17.69%) Analytics
6 51 (17.35%) Roadmaps
7 43 (14.63%) Migration
8 38 (12.93%) Continuous Improvement
8 38 (12.93%) Customer Service
9 36 (12.24%) Mentoring
9 36 (12.24%) Technical Leadership
10 29 (9.86%) ITSM
11 28 (9.52%) Decision-Making
12 27 (9.18%) Stakeholder Engagement
13 24 (8.16%) SIEM
14 23 (7.82%) Customer Requirements
14 23 (7.82%) Workshop Facilitation
15 22 (7.48%) DevSecOps
Programming Languages
1 24 (8.16%) JavaScript
2 22 (7.48%) Python
3 20 (6.80%) SQL
4 15 (5.10%) C#
5 8 (2.72%) PowerShell
6 7 (2.38%) TypeScript
7 6 (2.04%) Bash
8 3 (1.02%) ABAP
8 3 (1.02%) Apex Code
8 3 (1.02%) R
9 2 (0.68%) Bicep
9 2 (0.68%) C
9 2 (0.68%) C++
9 2 (0.68%) Data Analysis Expressions
9 2 (0.68%) Embedded C
9 2 (0.68%) Embedded C++
9 2 (0.68%) Java
9 2 (0.68%) X++
10 1 (0.34%) Perl
10 1 (0.34%) T-SQL
Qualifications
1 69 (23.47%) Security Cleared
2 34 (11.56%) SC Cleared
3 31 (10.54%) DV Cleared
4 9 (3.06%) Degree
5 6 (2.04%) AWS Certification
5 6 (2.04%) Microsoft Certification
6 5 (1.70%) BPSS Clearance
6 5 (1.70%) VCAP
7 4 (1.36%) CEH
7 4 (1.36%) CISM
7 4 (1.36%) CISSP
8 3 (1.02%) PMI Certification
9 2 (0.68%) PMP
9 2 (0.68%) TOGAF Certification
10 1 (0.34%) AWS Certified Solutions Architect
10 1 (0.34%) Computer Science Degree
10 1 (0.34%) Postgraduate
10 1 (0.34%) PRINCE2 Practitioner
10 1 (0.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 22 (7.48%) NIST
2 18 (6.12%) ISO/IEC 27001
3 12 (4.08%) GDPR
4 9 (3.06%) Data Quality
5 8 (2.72%) QA
6 4 (1.36%) Actionable Recommendations
6 4 (1.36%) PMO
7 3 (1.02%) Accessibility
7 3 (1.02%) SLA
8 1 (0.34%) California Consumer Privacy Act
8 1 (0.34%) Def Stans
8 1 (0.34%) ISO 22301
8 1 (0.34%) ISO 9001
8 1 (0.34%) NIST 800
8 1 (0.34%) PCI DSS
8 1 (0.34%) PERC
8 1 (0.34%) Sarbanes-Oxley
8 1 (0.34%) SOC 2
System Software
1 29 (9.86%) Active Directory
2 9 (3.06%) VMware Infrastructure
3 5 (1.70%) VMware NSX
3 5 (1.70%) vSphere
4 4 (1.36%) Virtual Desktop
5 2 (0.68%) Citrix Hypervisor
5 2 (0.68%) Docker
5 2 (0.68%) Hyper-V
5 2 (0.68%) XenApp
5 2 (0.68%) XenDesktop
Systems Management
1 8 (2.72%) Kubernetes
2 6 (2.04%) Microsoft Intune
3 5 (1.70%) Ansible
3 5 (1.70%) VxRail
4 2 (0.68%) Rundeck
4 2 (0.68%) SCCM
4 2 (0.68%) Single Sign-On
4 2 (0.68%) SysTrack
5 1 (0.34%) Jamf Pro
5 1 (0.34%) vRealize
Vendors
1 80 (27.21%) Microsoft
2 35 (11.90%) Salesforce
3 18 (6.12%) CyberArk
4 16 (5.44%) Braze
5 15 (5.10%) ServiceNow
6 11 (3.74%) Salesforce Marketing Cloud
7 10 (3.40%) Adobe
8 9 (3.06%) Databricks
8 9 (3.06%) VMware
9 7 (2.38%) Google
9 7 (2.38%) SAP
10 5 (1.70%) Pega
11 4 (1.36%) Cisco
11 4 (1.36%) Confluent
11 4 (1.36%) Genesys
11 4 (1.36%) Oracle
12 3 (1.02%) Citrix
12 3 (1.02%) F5
12 3 (1.02%) mParticle
12 3 (1.02%) TIBCO
923 Customer Engagement jobs in England