Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 12 November 2025, with comparisons to the same periods in the previous two years.

 6 months to
12 Nov 2025		 Same period 2024 Same period 2023
Rank 353 417 443
Rank change year-on-year +64 +26 +69
Contract jobs citing Customer Engagement 193 102 140
As % of all contract jobs in England 0.64% 0.33% 0.35%
As % of the Processes & Methodologies category 0.71% 0.38% 0.40%
Number of daily rates quoted 85 67 77
10th Percentile £368 £363 £168
25th Percentile £456 £406 £400
Median daily rate (50th Percentile) £525 £525 £500
Median % change year-on-year - +4.91% -12.59%
75th Percentile £607 £619 £614
90th Percentile £725 £688 £680
UK median daily rate £525 £525 £525
% change year-on-year - - -8.10%
Number of hourly rates quoted 12 1 7
10th Percentile - - £23.43
25th Percentile £14.00 £59.25 £33.71
Median hourly rate £24.50 £63.50 £52.50
Median % change year-on-year -61.42% +20.95% +101.92%
75th Percentile £35.00 £67.75 £55.02
90th Percentile £37.25 - £56.29
UK median hourly rate £24.50 £63.50 £52.50
% change year-on-year -61.42% +20.95% +101.92%

All Process and Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,075 26,730 35,112
As % of all contract IT jobs advertised in England 90.46% 86.69% 88.71%
Number of daily rates quoted 17,210 16,317 24,093
10th Percentile £300 £313 £313
25th Percentile £405 £415 £425
Median daily rate (50th Percentile) £508 £525 £547
Median % change year-on-year -3.33% -4.02% -0.55%
75th Percentile £625 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £533
% change year-on-year -4.76% -1.43% -3.16%
Number of hourly rates quoted 1,755 963 1,478
10th Percentile £14.71 £15.10 £14.33
25th Percentile £17.79 £20.06 £19.06
Median hourly rate £25.15 £36.00 £44.50
Median % change year-on-year -30.14% -19.10% +27.14%
75th Percentile £45.46 £65.00 £65.00
90th Percentile £67.50 £73.75 £77.50
UK median hourly rate £25.15 £35.00 £43.17
% change year-on-year -28.14% -18.92% +23.33%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 12 November 2025.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 12 November 2025.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 12 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +61 94 £525 +4.90% 218
South East +15 35 £525 +23.53% 99
North of England -18 26 £588 +3.62% 35
Midlands -21 20 £600 +5.82% 34
West Midlands -22 20 £600 +5.82% 18
North West - 15 £700 - 24
East of England -12 10 £625 +19.05% 15
Yorkshire -23 10 £475 -16.23% 9
South West -5 2 £463 -22.92% 33
North East - 1 £450 - 3
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (1.55%) Microsoft Exchange
1 3 (1.55%) WordPress
2 1 (0.52%) Confluence
2 1 (0.52%) Jupyter
2 1 (0.52%) SharePoint
Applications
1 5 (2.59%) Chatbot
1 5 (2.59%) Microsoft Office
2 4 (2.07%) Microsoft Excel
3 3 (1.55%) Notion
4 1 (0.52%) Adobe After Effects
4 1 (0.52%) Adobe Creative Suite
4 1 (0.52%) Adobe Illustrator
4 1 (0.52%) Adobe Premiere
4 1 (0.52%) Photoshop
4 1 (0.52%) Sketch
Business Applications
1 30 (15.54%) Dynamics CRM
2 3 (1.55%) SAP S/4HANA
3 2 (1.04%) Salesforce CRM
3 2 (1.04%) SAP CX
4 1 (0.52%) Dynamics NAV
4 1 (0.52%) MIS ActiveH
4 1 (0.52%) NetSuite
4 1 (0.52%) Payment Gateway
4 1 (0.52%) SAP WM
4 1 (0.52%) Sprinklr
Cloud Services
1 46 (23.83%) Dynamics 365
2 45 (23.32%) Power Platform
3 41 (21.24%) Azure
4 21 (10.88%) AWS
5 18 (9.33%) Power Automate
6 16 (8.29%) SaaS
7 15 (7.77%) PowerApps
8 13 (6.74%) Azure Logic Apps
9 7 (3.63%) Azure DevOps
9 7 (3.63%) Entra ID
9 7 (3.63%) GCP
9 7 (3.63%) Microsoft 365
9 7 (3.63%) Serverless
10 6 (3.11%) AtomSphere
10 6 (3.11%) Azure Data Factory
10 6 (3.11%) Boomi
10 6 (3.11%) Snowflake
11 5 (2.59%) Salesforce Sales Cloud
12 4 (2.07%) Azure Functions
12 4 (2.07%) Salesforce Service Cloud
Communications & Networking
1 7 (3.63%) Network Security
2 5 (2.59%) HTTP
3 4 (2.07%) VPN
4 3 (1.55%) TCP/IP
4 3 (1.55%) VLAN
4 3 (1.55%) Wireshark
5 2 (1.04%) Firewall
5 2 (1.04%) SD-WAN
5 2 (1.04%) SMS
5 2 (1.04%) WAN
6 1 (0.52%) DHCP
6 1 (0.52%) DNS
6 1 (0.52%) NAS
6 1 (0.52%) SAN
Database & Business Intelligence
1 30 (15.54%) Power BI
2 14 (7.25%) Tableau
3 7 (3.63%) SQL Server
4 4 (2.07%) BigQuery
5 3 (1.55%) Data Warehouse
5 3 (1.55%) SQL Server Integration Services
5 3 (1.55%) SQL Server Reporting Services
6 1 (0.52%) Data Lake
6 1 (0.52%) DB2
6 1 (0.52%) Mixpanel
6 1 (0.52%) MongoDB
Development Applications
1 3 (1.55%) Fiddler
1 3 (1.55%) JIRA
2 2 (1.04%) Burp Suite
2 2 (1.04%) Git
2 2 (1.04%) Metasploit
2 2 (1.04%) Postman
2 2 (1.04%) sqlmap
3 1 (0.52%) Android Studio
3 1 (0.52%) GitLab
3 1 (0.52%) Gradle
3 1 (0.52%) Jenkins
3 1 (0.52%) MLflow
3 1 (0.52%) Visual Studio Code
3 1 (0.52%) Xcode
General
1 75 (38.86%) Social Skills
2 66 (34.20%) Marketing
3 52 (26.94%) Analytical Skills
4 27 (13.99%) Finance
5 22 (11.40%) Retail
6 15 (7.77%) Public Sector
7 8 (4.15%) Brand Awareness
8 7 (3.63%) Banking
9 6 (3.11%) Documentation Skills
9 6 (3.11%) Italian Language
10 4 (2.07%) Manufacturing
10 4 (2.07%) Telecoms
11 3 (1.55%) Local Government
11 3 (1.55%) Organisational Skills
12 2 (1.04%) Billing
12 2 (1.04%) Corporate Banking
12 2 (1.04%) Inclusion and Diversity
12 2 (1.04%) Investment Banking
12 2 (1.04%) Presentation Skills
12 2 (1.04%) Retail Banking
Job Titles
1 26 (13.47%) Architect
1 26 (13.47%) Consultant
2 24 (12.44%) Analyst
3 22 (11.40%) Developer
4 16 (8.29%) Solutions Architect
5 13 (6.74%) Senior
6 12 (6.22%) Dynamics 365 Consultant
7 10 (5.18%) Project Manager
8 9 (4.66%) Senior Manager
8 9 (4.66%) Technical Support
9 8 (4.15%) Lead
9 8 (4.15%) Marketing Manager
10 7 (3.63%) Dynamics 365 Developer
11 6 (3.11%) Business Analyst
11 6 (3.11%) Integration Developer
11 6 (3.11%) Microsoft Consultant
11 6 (3.11%) Security Specialist
11 6 (3.11%) Senior Marketing Manager
12 5 (2.59%) CRM Developer
12 5 (2.59%) Salesforce Architect
Libraries, Frameworks & Software Standards
1 13 (6.74%) REST
2 12 (6.22%) .NET
3 11 (5.70%) JSON
4 10 (5.18%) HTML
4 10 (5.18%) SOAP
5 8 (4.15%) CSS
6 6 (3.11%) OAuth
6 6 (3.11%) XML
7 5 (2.59%) Middleware
8 4 (2.07%) ASP.NET
9 3 (1.55%) HTML5 Canvas
9 3 (1.55%) Microsoft Graph
10 2 (1.04%) .NET Core
10 2 (1.04%) OAuth2
10 2 (1.04%) OpenAPI
10 2 (1.04%) PyTorch
10 2 (1.04%) React
10 2 (1.04%) RESTful
10 2 (1.04%) Swagger
10 2 (1.04%) Web Services
Miscellaneous
1 14 (7.25%) Product Ownership
2 13 (6.74%) Social Media
3 7 (3.63%) Data Protection Act
3 7 (3.63%) Security Posture
4 6 (3.11%) Mobile App
4 6 (3.11%) Web Conferencing
5 5 (2.59%) Analytical Mindset
5 5 (2.59%) Cloud Native
5 5 (2.59%) Marketing Technology
5 5 (2.59%) Self-Motivation
6 4 (2.07%) Cyber Threat
6 4 (2.07%) IVR
6 4 (2.07%) Legacy Systems
6 4 (2.07%) Management Information System
7 3 (1.55%) Enterprise Software
7 3 (1.55%) Low-Code
7 3 (1.55%) Midjourney
7 3 (1.55%) Taxonomies
7 3 (1.55%) Virtual Team
8 2 (1.04%) Onboarding
Operating Systems
1 9 (4.66%) Windows
2 6 (3.11%) Linux
3 3 (1.55%) Unix
3 3 (1.55%) Windows Server
4 1 (0.52%) Android
4 1 (0.52%) Apple iOS
Processes & Methodologies
1 67 (34.72%) CRM
2 55 (28.50%) Agile
3 46 (23.83%) Problem-Solving
4 42 (21.76%) Analytics
4 42 (21.76%) Stakeholder Management
5 32 (16.58%) Customer Experience
6 31 (16.06%) Business Intelligence
6 31 (16.06%) DevOps
7 25 (12.95%) Stakeholder Engagement
8 23 (11.92%) E-Commerce
9 20 (10.36%) CI/CD
9 20 (10.36%) Customer Service
10 19 (9.84%) AI
10 19 (9.84%) Data Modelling
10 19 (9.84%) Validation
11 17 (8.81%) Translating Business Requirements
12 16 (8.29%) Continuous Improvement
13 15 (7.77%) A/B Testing
13 15 (7.77%) Marketing Automation
14 14 (7.25%) Project Management
Programming Languages
1 22 (11.40%) JavaScript
2 19 (9.84%) C#
2 19 (9.84%) SQL
3 18 (9.33%) Python
4 10 (5.18%) Java
5 6 (3.11%) Groovy
5 6 (3.11%) T-SQL
6 4 (2.07%) Bash
6 4 (2.07%) PowerShell
7 3 (1.55%) Go
8 2 (1.04%) Scala
8 2 (1.04%) TypeScript
9 1 (0.52%) Apex Code
9 1 (0.52%) Bicep
9 1 (0.52%) C++
9 1 (0.52%) Data Analysis Expressions
9 1 (0.52%) JSX
9 1 (0.52%) Kusto Query Language
Qualifications
1 19 (9.84%) Degree
2 17 (8.81%) Security Cleared
3 12 (6.22%) SC Cleared
4 9 (4.66%) Computer Science Degree
5 7 (3.63%) CISM
5 7 (3.63%) Microsoft Certification
6 6 (3.11%) GPEN
6 6 (3.11%) OSCP
7 4 (2.07%) GWAPT
8 3 (1.55%) BPSS Clearance
8 3 (1.55%) Master's Degree
9 2 (1.04%) CISSP
9 2 (1.04%) GXPN
9 2 (1.04%) OSCE
9 2 (1.04%) SANS
10 1 (0.52%) Azure Certification
10 1 (0.52%) MBA
10 1 (0.52%) PMI Certification
10 1 (0.52%) PMP
10 1 (0.52%) SAP Certification
Quality Assurance & Compliance
1 21 (10.88%) GDPR
2 11 (5.70%) Accessibility
3 7 (3.63%) ISO/IEC 27001
3 7 (3.63%) QA
4 5 (2.59%) California Consumer Privacy Act
5 4 (2.07%) NIST
6 2 (1.04%) Data Quality
6 2 (1.04%) PMO
7 1 (0.52%) COBIT
7 1 (0.52%) COSO
7 1 (0.52%) Cyber Essentials
7 1 (0.52%) Cyber Essentials PLUS
7 1 (0.52%) GRC
7 1 (0.52%) PCI DSS
7 1 (0.52%) SLA
System Software
1 9 (4.66%) Active Directory
2 1 (0.52%) Docker
2 1 (0.52%) VMware Infrastructure
Systems Management
1 4 (2.07%) Active Directory Federation Services
1 4 (2.07%) Terraform
2 3 (1.55%) Systems Management Server (SMS)
3 2 (1.04%) Kubernetes
3 2 (1.04%) Nessus
3 2 (1.04%) Nmap
4 1 (0.52%) Ansible
4 1 (0.52%) Microsoft Intune
4 1 (0.52%) Tivoli
Vendors
1 50 (25.91%) Microsoft
2 20 (10.36%) Salesforce
3 9 (4.66%) Google
4 8 (4.15%) SAP
5 7 (3.63%) ServiceNow
6 6 (3.11%) Adobe
6 6 (3.11%) Databricks
7 5 (2.59%) Oracle
8 4 (2.07%) Cvent
8 4 (2.07%) CyberArk
8 4 (2.07%) Genesys
9 3 (1.55%) CrowdStrike
9 3 (1.55%) OneTrust
9 3 (1.55%) Optimizely
9 3 (1.55%) Palo Alto
9 3 (1.55%) Pega
9 3 (1.55%) Salesforce Marketing Cloud
9 3 (1.55%) YouTube
10 2 (1.04%) Marketo
10 2 (1.04%) Tealium
448 Customer Engagement jobs in England