Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 3 July 2026, with comparisons to the same periods in the previous two years.

 6 months to
3 Jul 2026		 Same period 2025 Same period 2024
Rank 411 352 439
Rank change year-on-year -59 +87 +45
Contract jobs citing Customer Engagement 205 144 117
As % of all contract jobs in England 0.47% 0.55% 0.31%
As % of the Processes & Methodologies category 0.55% 0.61% 0.37%
Number of daily rates quoted 145 91 72
10th Percentile £363 £363 £328
25th Percentile £413 £450 £398
Median daily rate (50th Percentile) £513 £545 £538
Median % change year-on-year -5.88% +1.30% +7.50%
75th Percentile £636 £663 £688
90th Percentile £738 £725 £795
UK median daily rate £500 £547 £575
% change year-on-year -8.63% -4.83% +9.52%
Number of hourly rates quoted 5 1 11
10th Percentile £26.97 - £14.00
25th Percentile £38.25 £47.25 £21.07
Median hourly rate £48.84 £48.50 £31.50
Median % change year-on-year +0.70% +53.97% -42.09%
75th Percentile - £49.75 £47.83
90th Percentile £69.34 - -
UK median hourly rate £48.84 £48.50 £31.50
% change year-on-year +0.70% +53.97% -42.88%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 37,490 23,760 31,971
As % of all contract IT jobs advertised in England 85.37% 91.05% 85.54%
Number of daily rates quoted 23,605 15,276 20,748
10th Percentile £325 £300 £305
25th Percentile £419 £406 £413
Median daily rate (50th Percentile) £523 £515 £525
Median % change year-on-year +1.46% -1.90% -4.55%
75th Percentile £625 £638 £650
90th Percentile £730 £750 £750
UK median daily rate £515 £505 £525
% change year-on-year +1.98% -3.81% -4.55%
Number of hourly rates quoted 2,362 1,184 2,308
10th Percentile £15.25 £14.23 £12.79
25th Percentile £20.79 £17.95 £16.06
Median hourly rate £47.00 £25.15 £38.12
Median % change year-on-year +86.88% -34.02% +1.65%
75th Percentile £68.55 £55.00 £61.60
90th Percentile £82.25 £72.50 £73.75
UK median hourly rate £43.96 £25.15 £37.50
% change year-on-year +74.79% -32.93% +3.45%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 3 July 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 3 July 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 3 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -33 112 £476 -13.55% 230
South East -54 29 £588 -4.08% 103
North of England -69 22 £513 +10.81% 61
Midlands -50 17 £800 +60.00% 41
North West -41 16 £500 +5.26% 43
East of England -11 15 £375 -42.31% 22
West Midlands -52 15 £800 +52.38% 19
Yorkshire -52 4 £550 +15.79% 15
South West -34 3 £650 +19.38% 37
North East -36 2 £525 +16.67% 4
East Midlands -14 1 - - 21
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (3.41%) SharePoint
2 2 (0.98%) Adobe Experience Manager
2 2 (0.98%) Confluence
2 2 (0.98%) Microsoft Exchange
2 2 (0.98%) Oracle Workflow
3 1 (0.49%) CICS
3 1 (0.49%) PowerExchange
Applications
1 9 (4.39%) Chatbot
2 8 (3.90%) Microsoft Excel
3 3 (1.46%) Microsoft Office
4 2 (0.98%) Microsoft PowerPoint
4 2 (0.98%) Spreadsheet
5 1 (0.49%) Microsoft Project
5 1 (0.49%) MS Visio
Business Applications
1 24 (11.71%) Dynamics CRM
2 6 (2.93%) Sage X3
3 5 (2.44%) Salesforce CRM
4 3 (1.46%) Oracle Assets
5 2 (0.98%) Oracle ERP
5 2 (0.98%) Oracle Payables
5 2 (0.98%) Oracle Subledger Accounting
5 2 (0.98%) Workfront
6 1 (0.49%) Adobe Campaign
6 1 (0.49%) Oracle EBS
6 1 (0.49%) Oracle iProcurement
6 1 (0.49%) Oracle Procure-to-Pay
Cloud Services
1 29 (14.15%) Power Platform
2 28 (13.66%) Dynamics 365
3 27 (13.17%) Azure
4 13 (6.34%) Power Automate
4 13 (6.34%) PowerApps
5 9 (4.39%) AWS
5 9 (4.39%) Azure DevOps
5 9 (4.39%) Azure Logic Apps
6 8 (3.90%) Google Workspace
6 8 (3.90%) Microsoft 365
6 8 (3.90%) WhatsApp
7 7 (3.41%) Miro
8 6 (2.93%) Azure Service Bus
8 6 (2.93%) SaaS
8 6 (2.93%) Serverless
9 4 (1.95%) Azure Functions
9 4 (1.95%) Microsoft Copilot
9 4 (1.95%) Microsoft Purview
10 3 (1.46%) Copilot Studio
10 3 (1.46%) Entra ID
Communications & Networking
1 8 (3.90%) Network Security
2 7 (3.41%) VPN
3 6 (2.93%) Firewall
4 5 (2.44%) SMS
5 3 (1.46%) F5 BIG-IP GTM
5 3 (1.46%) F5 BIG-IP LTM
5 3 (1.46%) MPLS
5 3 (1.46%) WAN
6 2 (0.98%) Cisco Nexus
6 2 (0.98%) LAN
6 2 (0.98%) SD-WAN
6 2 (0.98%) VoIP
7 1 (0.49%) BGP
7 1 (0.49%) MIMO
7 1 (0.49%) OSPF
7 1 (0.49%) SSH
7 1 (0.49%) TCP/IP
7 1 (0.49%) Unified Communications
7 1 (0.49%) WebEx
7 1 (0.49%) Wi-Fi
Database & Business Intelligence
1 17 (8.29%) Power BI
2 7 (3.41%) Data Warehouse
3 6 (2.93%) Power Query
3 6 (2.93%) ZAP BI
4 2 (0.98%) Crystal Reports
4 2 (0.98%) DynamoDB
4 2 (0.98%) Pinecone
4 2 (0.98%) Tableau
4 2 (0.98%) Weaviate
5 1 (0.49%) BigQuery
5 1 (0.49%) Data Lake
5 1 (0.49%) SQL Server
Development Applications
1 6 (2.93%) JIRA
2 1 (0.49%) CircleCI
2 1 (0.49%) Git
2 1 (0.49%) GitLab
General
1 65 (31.71%) Social Skills
2 46 (22.44%) Finance
3 36 (17.56%) Marketing
4 29 (14.15%) Retail
5 24 (11.71%) Public Sector
6 20 (9.76%) Analytical Skills
7 13 (6.34%) Banking
8 8 (3.90%) Organisational Skills
9 7 (3.41%) Advertising
9 7 (3.41%) Manufacturing
10 5 (2.44%) Local Government
11 4 (1.95%) Corporate Banking
11 4 (1.95%) Legal
11 4 (1.95%) Presentation Skills
12 3 (1.46%) Financial Institution
12 3 (1.46%) French Language
12 3 (1.46%) German Language
12 3 (1.46%) Telecoms
13 2 (0.98%) Italian Language
13 2 (0.98%) Spanish Language
Job Titles
1 43 (20.98%) Architect
2 28 (13.66%) Consultant
3 27 (13.17%) Lead
4 20 (9.76%) Developer
5 17 (8.29%) Senior
6 11 (5.37%) Solutions Architect
7 9 (4.39%) Project Manager
7 9 (4.39%) Security Consultant
8 8 (3.90%) Dynamics 365 Developer
8 8 (3.90%) Product Manager
8 8 (3.90%) Service Manager
9 7 (3.41%) Delivery Manager
9 7 (3.41%) Lead Architect
9 7 (3.41%) Network Architect
10 6 (2.93%) Business Intelligence Developer
10 6 (2.93%) Power BI Developer
10 6 (2.93%) Product Owner
10 6 (2.93%) Report Developer
10 6 (2.93%) SQL BI Developer
10 6 (2.93%) SQL Developer
Libraries, Frameworks & Software Standards
1 9 (4.39%) .NET
2 3 (1.46%) Kafka
2 3 (1.46%) Middleware
2 3 (1.46%) PyTorch
2 3 (1.46%) REST
2 3 (1.46%) SAP Fiori
2 3 (1.46%) TensorFlow
3 2 (0.98%) CSS
3 2 (0.98%) Faiss
3 2 (0.98%) HTML
3 2 (0.98%) HTML5 Canvas
3 2 (0.98%) Hugging Face
3 2 (0.98%) Keras
3 2 (0.98%) LangChain
3 2 (0.98%) Oracle Fusion
3 2 (0.98%) PySpark
3 2 (0.98%) SOAP
4 1 (0.49%) ADO
4 1 (0.49%) iOS SDK
4 1 (0.49%) Spring
Miscellaneous
1 12 (5.85%) Virtual Team
2 9 (4.39%) Data Protection Act
2 9 (4.39%) Product Ownership
3 7 (3.41%) Legacy Systems
4 6 (2.93%) Onboarding
5 5 (2.44%) Cloud Native
5 5 (2.44%) Data Centre
5 5 (2.44%) Marketing Technology
5 5 (2.44%) Mobile App
6 4 (1.95%) AI Agents
6 4 (1.95%) Analytical Mindset
6 4 (1.95%) Hybrid Cloud
6 4 (1.95%) IVR
6 4 (1.95%) Social Media
7 3 (1.46%) FPGA
7 3 (1.46%) Verilog
7 3 (1.46%) VHDL
8 2 (0.98%) Blog
8 2 (0.98%) Enterprise Software
8 2 (0.98%) Life Science
Operating Systems
1 6 (2.93%) Windows
2 4 (1.95%) Linux
3 3 (1.46%) Embedded Linux
4 2 (0.98%) Windows Server
5 1 (0.49%) Android
5 1 (0.49%) Apple iOS
5 1 (0.49%) Unix
Processes & Methodologies
1 57 (27.80%) CRM
2 53 (25.85%) Stakeholder Management
3 40 (19.51%) Analytics
3 40 (19.51%) Problem-Solving
4 36 (17.56%) Agile
5 34 (16.59%) Customer Experience
5 34 (16.59%) Migration
6 28 (13.66%) AI
6 28 (13.66%) Continuous Improvement
7 27 (13.17%) Roadmaps
8 24 (11.71%) Decision-Making
9 23 (11.22%) Stakeholder Engagement
10 21 (10.24%) Customer Service
11 19 (9.27%) Use Case
11 19 (9.27%) Workshop Facilitation
12 18 (8.78%) Business Intelligence
13 16 (7.80%) DevOps
13 16 (7.80%) Requirements Gathering
13 16 (7.80%) Workflow
14 15 (7.32%) Cybersecurity
Programming Languages
1 18 (8.78%) JavaScript
2 15 (7.32%) Python
2 15 (7.32%) SQL
3 12 (5.85%) C#
4 7 (3.41%) Data Analysis Expressions
5 6 (2.93%) VBA
6 3 (1.46%) ABAP
6 3 (1.46%) C
6 3 (1.46%) C++
6 3 (1.46%) Embedded C
6 3 (1.46%) Embedded C++
6 3 (1.46%) Java
6 3 (1.46%) R
7 2 (0.98%) PowerShell
7 2 (0.98%) TypeScript
8 1 (0.49%) Bash
8 1 (0.49%) Perl
8 1 (0.49%) T-SQL
8 1 (0.49%) X++
Qualifications
1 42 (20.49%) Security Cleared
2 23 (11.22%) SC Cleared
3 13 (6.34%) Degree
3 13 (6.34%) DV Cleared
4 6 (2.93%) Microsoft Certification
5 5 (2.44%) BPSS Clearance
6 4 (1.95%) PMI Certification
7 3 (1.46%) PMP
8 2 (0.98%) Master's Degree
8 2 (0.98%) MBA
9 1 (0.49%) CCIE
9 1 (0.49%) CCNP
9 1 (0.49%) CCSE
9 1 (0.49%) Cisco Certification
9 1 (0.49%) Computer Science Degree
9 1 (0.49%) JNCIE
9 1 (0.49%) JNCIP
9 1 (0.49%) Postgraduate
9 1 (0.49%) TOGAF Certification
9 1 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (6.34%) GDPR
2 9 (4.39%) Data Quality
3 7 (3.41%) QA
4 5 (2.44%) NIST
5 4 (1.95%) SLA
6 3 (1.46%) Actionable Recommendations
6 3 (1.46%) ISO/IEC 27001
7 2 (0.98%) Accessibility
7 2 (0.98%) PMO
8 1 (0.49%) Def Stans
8 1 (0.49%) ISO 22301
8 1 (0.49%) NIST 800
8 1 (0.49%) PCI DSS
8 1 (0.49%) PERC
8 1 (0.49%) Sarbanes-Oxley
8 1 (0.49%) SOC 2
System Software
1 3 (1.46%) Active Directory
2 2 (0.98%) Virtual Desktop
2 2 (0.98%) VMware Infrastructure
3 1 (0.49%) IAG
Systems Management
1 7 (3.41%) Systems Management Server (SMS)
2 4 (1.95%) Terraform
3 2 (0.98%) Ansible
3 2 (0.98%) Microsoft Intune
4 1 (0.49%) Jamf Pro
4 1 (0.49%) Rundeck
4 1 (0.49%) Single Sign-On
4 1 (0.49%) vRealize
Vendors
1 58 (28.29%) Microsoft
2 18 (8.78%) Salesforce
3 12 (5.85%) ServiceNow
4 11 (5.37%) Google
5 9 (4.39%) Salesforce Marketing Cloud
6 7 (3.41%) SAP
7 6 (2.93%) Cisco
7 6 (2.93%) Sage
8 5 (2.44%) Databricks
8 5 (2.44%) Pega
9 4 (1.95%) Adobe
9 4 (1.95%) F5
9 4 (1.95%) Genesys
9 4 (1.95%) Oracle
10 3 (1.46%) Braze
10 3 (1.46%) CyberArk
10 3 (1.46%) Intel
10 3 (1.46%) Xilinx
11 2 (0.98%) Confluent
11 2 (0.98%) mParticle
468 Customer Engagement jobs in England