Period
to 20 September 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 20 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > England
6 months to
20 Sep 2019
Same period 2018 Same period 2017
Rank 579 671 624
Rank change year-on-year +92 -47 +10
Contract jobs citing Customer Engagement 227 204 217
As % of all contract IT jobs advertised in England 0.28% 0.22% 0.24%
As % of the Processes & Methodologies category 0.32% 0.25% 0.28%
Number of daily rates quoted 124 134 130
England median daily rate £500 £425 £425
Median daily rate % change year-on-year +17.65% - -5.56%
10th Percentile £352 £233 £313
90th Percentile £700 £618 £575
UK median daily rate £500 £425 £425
% change year-on-year +17.65% - -5.56%
Number of hourly rates quoted 1 6 1
England median hourly rate £11.50 £27.50 £16.84
Median hourly rate % change year-on-year -58.18% +63.35% +64.40%
10th Percentile £10.75 £23.75 £15.80
90th Percentile £12.25 £46.88 £17.87
UK median hourly rate £17.50 £25.00 £44.00
% change year-on-year -30.00% -43.18% +329.69%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 70,486 81,706 78,383
As % of all contract IT jobs advertised in England 86.85% 86.88% 86.26%
Number of daily rates quoted 46,800 54,491 52,007
England median daily rate £475 £465 £450
Median daily rate % change year-on-year +2.15% +3.33% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £638 £625
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 2,003 2,236 1,910
England median hourly rate £24.65 £20.55 £23.00
Median hourly rate % change year-on-year +19.95% -10.65% -
10th Percentile £11.89 £11.18 £11.25
90th Percentile £53.75 £50.25 £50.00
UK median hourly rate £24.00 £20.50 £24.00
% change year-on-year +17.07% -14.58% +4.35%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 6 months to 20 September 2019.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 20 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +56 91 £500 +16.28% 26
South West +7 47 £475 +5.56% 12
South East +7 35 £485 +8.26% 13
Midlands +43 21 £550 +7.84% 21
West Midlands +47 16 £550 +24.29% 16
North of England +43 16 £438 +9.38% 12
North West +24 11 £449 +12.19% 10
East of England +21 11 £615 +127.78% 8
East Midlands +22 5 £400 -27.27% 5
Yorkshire +29 4 £438 +9.38% 1
North East +22 1 - - 1
Customer Engagement
UK

For the 6 months to 20 September 2019, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer Engagement.

1 75 (33.04%) Agile Software Development
2 66 (29.07%) Azure
3 64 (28.19%) Microsoft
4 51 (22.47%) CRM
5 43 (18.94%) Dynamics 365
6 41 (18.06%) DevOps
7 39 (17.18%) Dynamics CRM
8 36 (15.86%) Marketing
8 36 (15.86%) Windows
8 36 (15.86%) Security Cleared
9 34 (14.98%) JavaScript
9 34 (14.98%) Finance
10 33 (14.54%) ITIL
11 32 (14.10%) Scrum
12 29 (12.78%) Problem-Solving
13 28 (12.33%) SharePoint
13 28 (12.33%) Analytics
14 26 (11.45%) SC Cleared
15 25 (11.01%) HTML
16 24 (10.57%) Project Management
17 23 (10.13%) Stakeholder Management
18 22 (9.69%) Telecoms
18 22 (9.69%) Service Management
18 22 (9.69%) Presales
19 21 (9.25%) .NET
20 20 (8.81%) C#
20 20 (8.81%) Degree
20 20 (8.81%) User Stories
21 19 (8.37%) CSS
21 19 (8.37%) Power Platform

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (12.33%) SharePoint
2 7 (3.08%) Skype for Business
3 6 (2.64%) Apache Spark
4 5 (2.20%) OpenStack
5 4 (1.76%) Adobe Experience Manager
5 4 (1.76%) Apache Solr
5 4 (1.76%) BizTalk Server
5 4 (1.76%) CMS
6 3 (1.32%) Confluence
7 2 (0.88%) IIS
8 1 (0.44%) Drupal
8 1 (0.44%) EPiServer
Applications
1 10 (4.41%) Microsoft Office
2 6 (2.64%) Chatbot
3 4 (1.76%) Sketch
4 3 (1.32%) Microsoft Excel
4 3 (1.32%) Photoshop
5 2 (0.88%) Adobe After Effects
5 2 (0.88%) Adobe Illustrator
5 2 (0.88%) Adobe Premiere
5 2 (0.88%) InVision
5 2 (0.88%) Microsoft PowerPoint
5 2 (0.88%) Microsoft Project
5 2 (0.88%) MS Visio
6 1 (0.44%) UXPin
6 1 (0.44%) Windchill
Business Applications
1 39 (17.18%) Dynamics CRM
2 5 (2.20%) SAP HCM
3 4 (1.76%) Remedy ITSM
3 4 (1.76%) SAP HR
4 3 (1.32%) SAP Payroll
5 1 (0.44%) Adobe Campaign
5 1 (0.44%) Dynamics AX
5 1 (0.44%) Eloqua
5 1 (0.44%) SAP APO
5 1 (0.44%) SAP IBP
5 1 (0.44%) SAP S/4HANA
5 1 (0.44%) Teamcenter
5 1 (0.44%) Unit4 Business World
Cloud Services
1 66 (29.07%) Azure
2 43 (18.94%) Dynamics 365
3 19 (8.37%) Power Platform
4 18 (7.93%) Office 365
5 15 (6.61%) AWS
6 11 (4.85%) PaaS
7 8 (3.52%) Amazon CloudWatch
7 8 (3.52%) OneDrive
7 8 (3.52%) PowerApps
8 7 (3.08%) Serverless
8 7 (3.08%) Yammer
9 6 (2.64%) AWS CloudFormation
9 6 (2.64%) GCP
10 5 (2.20%) AWS CloudTrail
10 5 (2.20%) AWS Lambda
10 5 (2.20%) Microsoft Flow
10 5 (2.20%) OpenShift
10 5 (2.20%) SaaS
11 4 (1.76%) IaaS
12 3 (1.32%) SuccessFactors
Communications & Networking
1 8 (3.52%) Skype
2 5 (2.20%) Internet
2 5 (2.20%) WAN
3 4 (1.76%) Ethernet
3 4 (1.76%) LAN
3 4 (1.76%) SDH
3 4 (1.76%) VoIP
4 3 (1.32%) BGP
4 3 (1.32%) MPLS
4 3 (1.32%) OSPF
4 3 (1.32%) TCP/IP
4 3 (1.32%) Unified Communications
4 3 (1.32%) VPN
5 2 (0.88%) SMS
5 2 (0.88%) xDSL
6 1 (0.44%) DWDM
6 1 (0.44%) Firewall
6 1 (0.44%) Network Security
6 1 (0.44%) Wi-Fi
Database & Business Intelligence
1 14 (6.17%) SQL Server Reporting Services
2 12 (5.29%) Power BI
3 9 (3.96%) SQL Server
4 5 (2.20%) Apache Hive
4 5 (2.20%) Big Data
4 5 (2.20%) Data Lake
4 5 (2.20%) Data Warehouse
4 5 (2.20%) Hadoop
4 5 (2.20%) HBase
5 4 (1.76%) Data Mart
5 4 (1.76%) Data Mining
6 3 (1.32%) Jackrabbit
7 2 (0.88%) BusinessObjects
7 2 (0.88%) SQL Server 2012
7 2 (0.88%) SQL Server 2014
7 2 (0.88%) SQL Server 2016
8 1 (0.44%) Amazon Redshift
8 1 (0.44%) Presto
8 1 (0.44%) Snowflake Schema
8 1 (0.44%) SQL Server Integration Services
Development Applications
1 12 (5.29%) Git (software)
2 11 (4.85%) MSI
3 10 (4.41%) Visual Studio Team System
4 9 (3.96%) Jenkins
4 9 (3.96%) Visual Studio
5 8 (3.52%) Team Foundation Server
6 7 (3.08%) JIRA
7 3 (1.32%) Sonatype Nexus
8 1 (0.44%) AdminStudio
8 1 (0.44%) Axure RP
8 1 (0.44%) InstallShield
8 1 (0.44%) MSTest
8 1 (0.44%) Selenium
General
1 36 (15.86%) Marketing
2 34 (14.98%) Finance
3 22 (9.69%) Telecoms
4 18 (7.93%) Banking
5 15 (6.61%) Public Sector
6 13 (5.73%) Retail
7 4 (1.76%) Local Government
7 4 (1.76%) Publishing
8 3 (1.32%) Legal
9 2 (0.88%) Billing
9 2 (0.88%) Financial Institution
9 2 (0.88%) Games
9 2 (0.88%) Multimedia
10 1 (0.44%) Electronics
10 1 (0.44%) Investment Banking
10 1 (0.44%) Italian Language
10 1 (0.44%) Manufacturing
10 1 (0.44%) Military
10 1 (0.44%) Pharmaceutical
10 1 (0.44%) Retail Banking
Job Titles
1 60 (26.43%) Architect
2 28 (12.33%) Consultant
2 28 (12.33%) Developer
3 26 (11.45%) Analyst
4 23 (10.13%) Solutions Architect
5 12 (5.29%) Business Analyst
6 11 (4.85%) Applications Packager
6 11 (4.85%) Project Manager
7 10 (4.41%) CRM Developer
8 9 (3.96%) Dynamics CRM Developer
8 9 (3.96%) Technical Architect
9 7 (3.08%) CRM Analyst
9 7 (3.08%) Microsoft Developer
9 7 (3.08%) Microsoft Solutions Architect
10 6 (2.64%) Digital Analyst
10 6 (2.64%) Digital Business Analyst
10 6 (2.64%) Lead Architect
10 6 (2.64%) Office 365 Architect
11 5 (2.20%) DV Cleared Application Packager
11 5 (2.20%) SC Cleared Application Packager
Libraries, Frameworks & Software Standards
1 25 (11.01%) HTML
2 21 (9.25%) .NET
3 19 (8.37%) CSS
4 17 (7.49%) Web Services
5 11 (4.85%) REST
6 10 (4.41%) ASP.NET
6 10 (4.41%) XML
7 9 (3.96%) jQuery
7 9 (3.96%) JSON
8 8 (3.52%) ASP.NET Web API
8 8 (3.52%) Natural Language Processing
9 7 (3.08%) Kafka
9 7 (3.08%) Middleware
10 6 (2.64%) Node.js
10 6 (2.64%) XSL
11 3 (1.32%) Entity Framework
11 3 (1.32%) HTML5
11 3 (1.32%) JSR 170
11 3 (1.32%) OSGi
11 3 (1.32%) RESTful
Miscellaneous
1 18 (7.93%) Analytical Skills
2 12 (5.29%) User Experience
3 8 (3.52%) Public Cloud
4 7 (3.08%) Data Centre
5 5 (2.20%) Private Cloud
5 5 (2.20%) Self-Motivation
6 4 (1.76%) Greenfield Project
6 4 (1.76%) Management Information System
6 4 (1.76%) NHS
6 4 (1.76%) Virtual Team
7 3 (1.32%) Mainframe
8 2 (0.88%) Animation
8 2 (0.88%) CMDB
8 2 (0.88%) Cyber Defence
8 2 (0.88%) Data Structures
8 2 (0.88%) Graphic Design
8 2 (0.88%) Life Science
8 2 (0.88%) Mobile App
8 2 (0.88%) Video Conferencing
8 2 (0.88%) Video Editing
Operating Systems
1 36 (15.86%) Windows
2 13 (5.73%) Windows 7
3 11 (4.85%) Linux
4 10 (4.41%) Windows 10
5 8 (3.52%) Red Hat Enterprise Linux
5 8 (3.52%) Windows Server 2008
6 3 (1.32%) Android
6 3 (1.32%) Apple iOS
7 2 (0.88%) Windows Server
7 2 (0.88%) Windows Server 2012
8 1 (0.44%) Unix
Processes & Methodologies
1 75 (33.04%) Agile Software Development
2 51 (22.47%) CRM
3 41 (18.06%) DevOps
4 33 (14.54%) ITIL
5 32 (14.10%) Scrum
6 29 (12.78%) Problem-Solving
7 28 (12.33%) Analytics
8 24 (10.57%) Project Management
9 23 (10.13%) Stakeholder Management
10 22 (9.69%) Presales
10 22 (9.69%) Service Management
11 20 (8.81%) User Stories
12 19 (8.37%) Project Delivery
13 18 (7.93%) E-Commerce
13 18 (7.93%) Kanban
14 15 (6.61%) Continuous Improvement
14 15 (6.61%) Decision-Making
14 15 (6.61%) Migration
15 14 (6.17%) Continuous Integration
16 13 (5.73%) Continuous Delivery
Programming Languages
1 34 (14.98%) JavaScript
2 20 (8.81%) C#
3 18 (7.93%) Python
4 16 (7.05%) PowerShell
5 10 (4.41%) Java
5 10 (4.41%) Perl
5 10 (4.41%) Ruby
6 5 (2.20%) Bash Shell
6 5 (2.20%) PHP
6 5 (2.20%) SQL
7 3 (1.32%) Shell Script
8 1 (0.44%) R
8 1 (0.44%) Scala
Qualifications
1 36 (15.86%) Security Cleared
2 26 (11.45%) SC Cleared
3 20 (8.81%) Degree
4 14 (6.17%) DV Cleared
5 10 (4.41%) Master's Degree
6 6 (2.64%) BPSS Clearance
6 6 (2.64%) Computer Science Degree
7 5 (2.20%) Microsoft Certification
8 4 (1.76%) PMI Certification
8 4 (1.76%) PMP
9 3 (1.32%) CCDA
9 3 (1.32%) CCDP
9 3 (1.32%) CCIE
9 3 (1.32%) CCNA
9 3 (1.32%) CCNP
9 3 (1.32%) Chartered Engineer
9 3 (1.32%) CISA
9 3 (1.32%) Cisco Certification
9 3 (1.32%) CISM
9 3 (1.32%) CISMP
Quality Assurance & Compliance
1 11 (4.85%) QA
2 3 (1.32%) ISO/IEC 27001
2 3 (1.32%) PMO
2 3 (1.32%) SLA
3 2 (0.88%) GDPR
4 1 (0.44%) COBIT
4 1 (0.44%) Disclosure Scotland
4 1 (0.44%) ISO 22301
System Software
1 11 (4.85%) Microsoft App-V
2 10 (4.41%) Active Directory
3 4 (1.76%) HDFS
4 3 (1.32%) Docker
5 1 (0.44%) BitLocker
5 1 (0.44%) Virtual Machines
Systems Management
1 13 (5.73%) SCCM
2 8 (3.52%) Terraform
3 7 (3.08%) Microsoft Intune
4 5 (2.20%) Ansible
4 5 (2.20%) Opscode Chef
4 5 (2.20%) Red Hat Satellite
5 2 (0.88%) Kubernetes
6 1 (0.44%) Computer Emergency Response Teams
6 1 (0.44%) Control-M
6 1 (0.44%) Single Sign-On
Vendors
1 64 (28.19%) Microsoft
2 13 (5.73%) SAP
3 10 (4.41%) Cisco
4 9 (3.96%) Salesforce.com
4 9 (3.96%) ServiceNow
5 8 (3.52%) Red Hat
6 7 (3.08%) Google
7 6 (2.64%) Remedy
8 5 (2.20%) Adobe
8 5 (2.20%) Dell
8 5 (2.20%) Pega
9 4 (1.76%) BMC
10 3 (1.32%) Apple
10 3 (1.32%) Citrix
10 3 (1.32%) Salesforce Marketing Cloud
11 2 (0.88%) Cognos
11 2 (0.88%) Facebook
11 2 (0.88%) Tableau
11 2 (0.88%) TIBCO
11 2 (0.88%) VMware