Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 23 November 2025, with comparisons to the same periods in the previous two years.

 6 months to
23 Nov 2025		 Same period 2024 Same period 2023
Rank 356 415 437
Rank change year-on-year +59 +22 +107
Contract jobs citing Customer Engagement 195 107 146
As % of all contract jobs in England 0.64% 0.34% 0.37%
As % of the Processes & Methodologies category 0.71% 0.39% 0.42%
Number of daily rates quoted 92 71 79
10th Percentile £364 £363 £174
25th Percentile £450 £394 £400
Median daily rate (50th Percentile) £525 £525 £513
Median % change year-on-year - +2.44% -10.48%
75th Percentile £600 £600 £654
90th Percentile £725 £688 £688
UK median daily rate £525 £525 £525
% change year-on-year - - -8.30%
Number of hourly rates quoted 12 2 7
10th Percentile - £30.68 £23.43
25th Percentile £14.00 £35.44 £33.71
Median hourly rate £24.50 £45.75 £52.50
Median % change year-on-year -46.45% -12.86% +0.77%
75th Percentile £35.00 £57.94 £55.02
90th Percentile £37.25 £63.83 £56.29
UK median hourly rate £24.50 £45.75 £52.50
% change year-on-year -46.45% -12.86% +50.79%

All Process and Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,360 27,372 34,995
As % of all contract IT jobs advertised in England 90.00% 87.10% 88.77%
Number of daily rates quoted 17,349 16,711 23,948
10th Percentile £300 £313 £313
25th Percentile £405 £417 £425
Median daily rate (50th Percentile) £505 £525 £545
Median % change year-on-year -3.81% -3.67% -0.91%
75th Percentile £625 £648 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £532
% change year-on-year -4.76% -1.22% -3.36%
Number of hourly rates quoted 1,809 1,012 1,477
10th Percentile £14.97 £15.10 £14.52
25th Percentile £17.87 £20.23 £19.06
Median hourly rate £25.15 £35.75 £44.50
Median % change year-on-year -29.65% -19.66% +25.35%
75th Percentile £50.00 £65.00 £65.00
90th Percentile £68.75 £75.00 £77.50
UK median hourly rate £25.15 £34.00 £43.85
% change year-on-year -26.03% -22.46% +25.29%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 23 November 2025.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 23 November 2025.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 23 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +64 95 £510 +4.67% 78
South East +7 34 £525 +23.53% 95
West Midlands -11 22 £600 +5.82% 12
North of England -15 22 £588 +3.62% 22
Midlands -22 22 £600 +5.82% 22
East of England -9 13 £625 +19.05% 9
North West - 11 £700 - 14
Yorkshire -22 10 £475 -16.23% 5
South West -10 2 £463 -22.92% 22
North East - 1 £450 - 3
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (1.54%) Microsoft Exchange
1 3 (1.54%) WordPress
2 2 (1.03%) SharePoint
3 1 (0.51%) Confluence
3 1 (0.51%) Jupyter
Applications
1 5 (2.56%) Chatbot
1 5 (2.56%) Microsoft Excel
1 5 (2.56%) Microsoft Office
2 3 (1.54%) Notion
3 1 (0.51%) Adobe After Effects
3 1 (0.51%) Adobe Creative Suite
3 1 (0.51%) Adobe Illustrator
3 1 (0.51%) Adobe Premiere
3 1 (0.51%) Microsoft Project
3 1 (0.51%) MS Visio
3 1 (0.51%) Photoshop
3 1 (0.51%) Sketch
Business Applications
1 33 (16.92%) Dynamics CRM
2 3 (1.54%) SAP S/4HANA
3 2 (1.03%) Salesforce CRM
3 2 (1.03%) SAP CX
4 1 (0.51%) Dynamics NAV
4 1 (0.51%) MIS ActiveH
4 1 (0.51%) NetSuite
4 1 (0.51%) Payment Gateway
4 1 (0.51%) SAP WM
4 1 (0.51%) Sprinklr
Cloud Services
1 49 (25.13%) Dynamics 365
2 43 (22.05%) Azure
3 40 (20.51%) Power Platform
4 22 (11.28%) AWS
4 22 (11.28%) Power Automate
5 18 (9.23%) PowerApps
6 16 (8.21%) SaaS
7 13 (6.67%) Azure Logic Apps
8 9 (4.62%) Azure DevOps
9 8 (4.10%) Azure Data Factory
9 8 (4.10%) Serverless
10 7 (3.59%) Entra ID
10 7 (3.59%) GCP
10 7 (3.59%) Microsoft 365
11 6 (3.08%) AtomSphere
11 6 (3.08%) Boomi
11 6 (3.08%) Snowflake
12 5 (2.56%) Azure Functions
12 5 (2.56%) Salesforce Sales Cloud
13 4 (2.05%) Canva
Communications & Networking
1 7 (3.59%) HTTP
2 6 (3.08%) Network Security
2 6 (3.08%) VPN
3 5 (2.56%) TCP/IP
4 4 (2.05%) WAN
5 3 (1.54%) VLAN
5 3 (1.54%) Wireshark
6 2 (1.03%) Firewall
6 2 (1.03%) LAN
6 2 (1.03%) SD-WAN
6 2 (1.03%) SMS
6 2 (1.03%) Wi-Fi
7 1 (0.51%) DHCP
7 1 (0.51%) DNS
7 1 (0.51%) NAS
7 1 (0.51%) SAN
Database & Business Intelligence
1 27 (13.85%) Power BI
2 10 (5.13%) Tableau
3 7 (3.59%) SQL Server
4 4 (2.05%) BigQuery
4 4 (2.05%) SQL Server Integration Services
5 3 (1.54%) Data Warehouse
6 1 (0.51%) Data Lake
6 1 (0.51%) DB2
6 1 (0.51%) Mixpanel
6 1 (0.51%) MongoDB
6 1 (0.51%) SQL Server Reporting Services
Development Applications
1 3 (1.54%) Fiddler
1 3 (1.54%) JIRA
2 2 (1.03%) Burp Suite
2 2 (1.03%) Git
2 2 (1.03%) Metasploit
2 2 (1.03%) Postman
2 2 (1.03%) sqlmap
3 1 (0.51%) Android Studio
3 1 (0.51%) GitLab
3 1 (0.51%) Gradle
3 1 (0.51%) Jenkins
3 1 (0.51%) MLflow
3 1 (0.51%) Visual Studio Code
3 1 (0.51%) Xcode
General
1 74 (37.95%) Social Skills
2 67 (34.36%) Marketing
3 50 (25.64%) Analytical Skills
4 27 (13.85%) Finance
5 23 (11.79%) Retail
6 15 (7.69%) Public Sector
7 9 (4.62%) Banking
8 7 (3.59%) Brand Awareness
9 6 (3.08%) Italian Language
10 4 (2.05%) Documentation Skills
10 4 (2.05%) Manufacturing
10 4 (2.05%) Telecoms
11 3 (1.54%) Organisational Skills
12 2 (1.03%) Billing
12 2 (1.03%) Electronics
12 2 (1.03%) Inclusion and Diversity
12 2 (1.03%) Investment Banking
12 2 (1.03%) Local Government
12 2 (1.03%) Military
12 2 (1.03%) Presentation Skills
Job Titles
1 28 (14.36%) Architect
1 28 (14.36%) Consultant
2 22 (11.28%) Developer
3 20 (10.26%) Analyst
4 18 (9.23%) Solutions Architect
5 13 (6.67%) Senior
6 12 (6.15%) Dynamics 365 Consultant
7 11 (5.64%) Project Manager
8 10 (5.13%) Lead
9 9 (4.62%) Senior Manager
9 9 (4.62%) Technical Support
10 8 (4.10%) Marketing Manager
11 7 (3.59%) Dynamics 365 Developer
11 7 (3.59%) Functional Consultant
12 6 (3.08%) Business Analyst
12 6 (3.08%) Integration Developer
12 6 (3.08%) Senior Marketing Manager
12 6 (3.08%) Technical Manager
12 6 (3.08%) Technical Project Manager
13 5 (2.56%) Security Specialist
Libraries, Frameworks & Software Standards
1 13 (6.67%) .NET
1 13 (6.67%) JSON
1 13 (6.67%) REST
2 12 (6.15%) HTML
3 10 (5.13%) SOAP
4 8 (4.10%) CSS
4 8 (4.10%) OAuth
5 6 (3.08%) XML
6 4 (2.05%) Ajax
6 4 (2.05%) Middleware
6 4 (2.05%) OAuth2
7 3 (1.54%) ASP.NET
7 3 (1.54%) HTML5 Canvas
7 3 (1.54%) Microsoft Graph
8 2 (1.03%) EDI
8 2 (1.03%) OpenAPI
8 2 (1.03%) PyTorch
8 2 (1.03%) React
8 2 (1.03%) RESTful
8 2 (1.03%) Web Services
Miscellaneous
1 15 (7.69%) Product Ownership
2 13 (6.67%) Social Media
3 7 (3.59%) Data Protection Act
3 7 (3.59%) Security Posture
4 6 (3.08%) Analytical Mindset
4 6 (3.08%) Mobile App
4 6 (3.08%) Web Conferencing
5 5 (2.56%) Cloud Native
5 5 (2.56%) Cyber Threat
5 5 (2.56%) Marketing Technology
5 5 (2.56%) Self-Motivation
6 4 (2.05%) IVR
6 4 (2.05%) Legacy Systems
6 4 (2.05%) Management Information System
7 3 (1.54%) Enterprise Software
7 3 (1.54%) Low-Code
7 3 (1.54%) Midjourney
7 3 (1.54%) Taxonomies
7 3 (1.54%) Virtual Team
8 2 (1.03%) Onboarding
Operating Systems
1 9 (4.62%) Windows
2 6 (3.08%) Linux
3 3 (1.54%) Unix
3 3 (1.54%) Windows Server
4 1 (0.51%) Android
4 1 (0.51%) Apple iOS
Processes & Methodologies
1 70 (35.90%) CRM
2 58 (29.74%) Agile
3 41 (21.03%) Problem-Solving
3 41 (21.03%) Stakeholder Management
4 37 (18.97%) Analytics
5 34 (17.44%) DevOps
6 32 (16.41%) Customer Experience
7 28 (14.36%) Business Intelligence
8 27 (13.85%) Stakeholder Engagement
9 22 (11.28%) Data Modelling
10 20 (10.26%) CI/CD
10 20 (10.26%) Customer Service
10 20 (10.26%) Validation
11 19 (9.74%) E-Commerce
12 18 (9.23%) AI
13 17 (8.72%) Translating Business Requirements
14 16 (8.21%) Continuous Improvement
15 14 (7.18%) Marketing Automation
15 14 (7.18%) Project Management
16 13 (6.67%) Mentoring
Programming Languages
1 24 (12.31%) JavaScript
2 21 (10.77%) C#
3 18 (9.23%) Python
4 17 (8.72%) SQL
5 10 (5.13%) Java
6 6 (3.08%) Groovy
6 6 (3.08%) T-SQL
7 4 (2.05%) Bash
7 4 (2.05%) PowerShell
7 4 (2.05%) TypeScript
8 3 (1.54%) Go
9 2 (1.03%) Scala
10 1 (0.51%) Apex Code
10 1 (0.51%) Bicep
10 1 (0.51%) C++
10 1 (0.51%) Data Analysis Expressions
10 1 (0.51%) JSX
10 1 (0.51%) Kusto Query Language
Qualifications
1 21 (10.77%) Degree
2 18 (9.23%) Security Cleared
3 13 (6.67%) SC Cleared
4 11 (5.64%) Computer Science Degree
5 7 (3.59%) Microsoft Certification
6 6 (3.08%) CISM
6 6 (3.08%) GPEN
6 6 (3.08%) OSCP
7 4 (2.05%) GWAPT
8 3 (1.54%) BPSS Clearance
8 3 (1.54%) Master's Degree
9 2 (1.03%) CISSP
9 2 (1.03%) GXPN
9 2 (1.03%) OSCE
9 2 (1.03%) SANS
10 1 (0.51%) Azure Certification
10 1 (0.51%) MBA
10 1 (0.51%) PMI Certification
10 1 (0.51%) PMP
10 1 (0.51%) SAP Certification
Quality Assurance & Compliance
1 21 (10.77%) GDPR
2 11 (5.64%) Accessibility
3 7 (3.59%) QA
4 6 (3.08%) ISO/IEC 27001
5 5 (2.56%) California Consumer Privacy Act
6 4 (2.05%) NIST
7 2 (1.03%) Data Quality
7 2 (1.03%) PMO
7 2 (1.03%) SLA
8 1 (0.51%) COBIT
8 1 (0.51%) COSO
8 1 (0.51%) Cyber Essentials
8 1 (0.51%) Cyber Essentials PLUS
8 1 (0.51%) GRC
8 1 (0.51%) PCI DSS
System Software
1 9 (4.62%) Active Directory
2 1 (0.51%) Docker
2 1 (0.51%) VMware Infrastructure
Systems Management
1 4 (2.05%) Active Directory Federation Services
1 4 (2.05%) Terraform
2 3 (1.54%) Systems Management Server (SMS)
3 2 (1.03%) Kubernetes
3 2 (1.03%) Nessus
3 2 (1.03%) Nmap
4 1 (0.51%) Ansible
4 1 (0.51%) Microsoft Intune
4 1 (0.51%) Tivoli
Vendors
1 55 (28.21%) Microsoft
2 20 (10.26%) Salesforce
3 9 (4.62%) Google
4 8 (4.10%) SAP
5 7 (3.59%) ServiceNow
6 6 (3.08%) Adobe
6 6 (3.08%) Databricks
7 5 (2.56%) CyberArk
7 5 (2.56%) Genesys
7 5 (2.56%) Oracle
8 4 (2.05%) Cvent
9 3 (1.54%) CrowdStrike
9 3 (1.54%) OneTrust
9 3 (1.54%) Optimizely
9 3 (1.54%) Palo Alto
9 3 (1.54%) Pega
9 3 (1.54%) Salesforce Marketing Cloud
9 3 (1.54%) YouTube
10 2 (1.03%) HubSpot
10 2 (1.03%) Marketo
232 Customer Engagement jobs in England