Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 9 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
9 Aug 2026		 Same period 2025 Same period 2024
Rank 389 355 432
Rank change year-on-year -34 +77 +36
Contract jobs citing Customer Engagement 247 153 89
As % of all contract jobs in England 0.54% 0.55% 0.27%
As % of the Processes & Methodologies category 0.63% 0.61% 0.31%
Number of daily rates quoted 167 96 59
10th Percentile £363 £369 £355
25th Percentile £442 £450 £406
Median daily rate (50th Percentile) £513 £525 £525
Median % change year-on-year -2.38% - +4.91%
75th Percentile £650 £641 £600
90th Percentile £725 £725 £690
UK median daily rate £510 £525 £525
% change year-on-year -2.86% - -
Number of hourly rates quoted 7 4 6
10th Percentile £30.58 £32.65 £21.07
25th Percentile £38.00 £32.88 £25.88
Median hourly rate £39.00 £34.50 £37.42
Median % change year-on-year +13.04% -7.79% -28.73%
75th Percentile £48.84 £40.56 £47.83
90th Percentile £62.50 £46.08 £57.79
UK median hourly rate £39.00 £34.50 £37.42
% change year-on-year +13.04% -7.79% -30.71%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 39,011 25,247 28,576
As % of all contract IT jobs advertised in England 85.26% 90.77% 85.95%
Number of daily rates quoted 24,277 16,138 18,662
10th Percentile £325 £300 £313
25th Percentile £425 £405 £420
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £626 £630 £650
90th Percentile £738 £738 £756
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -4.02%
Number of hourly rates quoted 2,537 1,415 1,657
10th Percentile £14.68 £14.20 £14.13
25th Percentile £19.85 £17.87 £18.32
Median hourly rate £43.96 £25.15 £42.50
Median % change year-on-year +74.79% -40.82% +1.00%
75th Percentile £68.75 £50.00 £65.00
90th Percentile £82.25 £70.10 £75.00
UK median hourly rate £43.50 £25.15 £40.94
% change year-on-year +72.96% -38.57% -3.67%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 9 August 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 9 August 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 9 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -34 134 £500 -9.09% 345
North of England -56 33 £500 +8.11% 75
South East -65 30 £572 +4.00% 118
North West -35 27 £500 +5.26% 47
East of England -5 18 £375 -40.00% 27
South West -39 13 £800 +60.00% 43
Midlands -45 13 £510 +2.00% 45
West Midlands -44 11 £511 -2.62% 25
Yorkshire -40 4 £550 +15.79% 15
North East -42 2 £525 +16.67% 13
East Midlands -10 1 - - 20
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.43%) SharePoint
2 3 (1.21%) Adobe Experience Manager
2 3 (1.21%) TIBCO ActiveMatrix
3 2 (0.81%) Confluence
3 2 (0.81%) Microsoft Exchange
4 1 (0.40%) CICS
4 1 (0.40%) Oracle Workflow
4 1 (0.40%) PowerExchange
4 1 (0.40%) WordPress
Applications
1 9 (3.64%) Microsoft Excel
2 6 (2.43%) Chatbot
3 3 (1.21%) Microsoft Office
3 3 (1.21%) Microsoft PowerPoint
3 3 (1.21%) Microsoft Project
3 3 (1.21%) Spreadsheet
4 1 (0.40%) Adobe XD
4 1 (0.40%) Sketch
Business Applications
1 23 (9.31%) Dynamics CRM
2 6 (2.43%) Sage X3
3 5 (2.02%) Salesforce CRM
4 3 (1.21%) BusinessWorks
4 3 (1.21%) Workfront
5 2 (0.81%) Oracle Assets
6 1 (0.40%) Adobe Campaign
6 1 (0.40%) Oracle EBS
6 1 (0.40%) Oracle ERP
6 1 (0.40%) Oracle iProcurement
6 1 (0.40%) Oracle Payables
6 1 (0.40%) Oracle Procure-to-Pay
6 1 (0.40%) Oracle Subledger Accounting
6 1 (0.40%) Shopify
Cloud Services
1 33 (13.36%) Azure
2 30 (12.15%) Power Platform
3 28 (11.34%) Dynamics 365
4 20 (8.10%) AWS
5 12 (4.86%) Power Automate
5 12 (4.86%) PowerApps
6 11 (4.45%) Microsoft 365
7 10 (4.05%) Azure Logic Apps
7 10 (4.05%) Serverless
8 7 (2.83%) SaaS
9 6 (2.43%) AWS CloudFormation
9 6 (2.43%) AWS Lambda
9 6 (2.43%) Azure DevOps
9 6 (2.43%) Entra ID
9 6 (2.43%) GCP
10 5 (2.02%) Amazon EventBridge
10 5 (2.02%) Azure Service Bus
10 5 (2.02%) Salesforce Service Cloud
10 5 (2.02%) Snowflake
10 5 (2.02%) WhatsApp
Communications & Networking
1 12 (4.86%) Firewall
2 10 (4.05%) Network Security
3 6 (2.43%) DNS
3 6 (2.43%) SMS
4 5 (2.02%) VPN
5 4 (1.62%) DHCP
5 4 (1.62%) Internet
5 4 (1.62%) MPLS
5 4 (1.62%) TCP/IP
5 4 (1.62%) VSAN
6 3 (1.21%) Cisco Nexus
6 3 (1.21%) F5 BIG-IP GTM
6 3 (1.21%) F5 BIG-IP LTM
6 3 (1.21%) VoIP
7 2 (0.81%) Structured Cabling
7 2 (0.81%) Wi-Fi
7 2 (0.81%) Wireless
8 1 (0.40%) HTTP
8 1 (0.40%) SSH
8 1 (0.40%) WAN
Database & Business Intelligence
1 18 (7.29%) Power BI
2 8 (3.24%) Data Warehouse
3 6 (2.43%) Power Query
3 6 (2.43%) ZAP BI
4 5 (2.02%) DynamoDB
5 3 (1.21%) BigQuery
5 3 (1.21%) Tableau
6 2 (0.81%) Crystal Reports
6 2 (0.81%) Data Lake
6 2 (0.81%) SQL Server
7 1 (0.40%) Amazon Redshift
7 1 (0.40%) Looker
7 1 (0.40%) MongoDB
7 1 (0.40%) PostgreSQL
7 1 (0.40%) SQL Server Reporting Services
Development Applications
1 7 (2.83%) JIRA
2 2 (0.81%) MSI
3 1 (0.40%) Atlassian Bamboo
3 1 (0.40%) Bitbucket
3 1 (0.40%) CircleCI
3 1 (0.40%) Cypress.io
3 1 (0.40%) Git
3 1 (0.40%) GitLab
3 1 (0.40%) JDeveloper
General
1 86 (34.82%) Social Skills
2 59 (23.89%) Marketing
3 41 (16.60%) Finance
4 32 (12.96%) Analytical Skills
5 31 (12.55%) Retail
6 25 (10.12%) Public Sector
7 17 (6.88%) Banking
8 16 (6.48%) Presentation Skills
9 10 (4.05%) Manufacturing
10 9 (3.64%) Influencing Skills
10 9 (3.64%) Italian Language
11 8 (3.24%) German Language
12 7 (2.83%) Advertising
12 7 (2.83%) Organisational Skills
13 6 (2.43%) French Language
13 6 (2.43%) Local Government
14 5 (2.02%) Legal
14 5 (2.02%) Spanish Language
15 3 (1.21%) Financial Institution
15 3 (1.21%) Pharmaceutical
Job Titles
1 54 (21.86%) Architect
2 33 (13.36%) Lead
3 26 (10.53%) Consultant
4 23 (9.31%) Developer
4 23 (9.31%) Senior
5 15 (6.07%) Lead Architect
6 14 (5.67%) Solutions Architect
7 12 (4.86%) Artificial Intelligence Architect
7 12 (4.86%) Product Manager
8 11 (4.45%) Service Manager
8 11 (4.45%) Voice Architect
9 10 (4.05%) Project Manager
10 9 (3.64%) Senior Manager
11 8 (3.24%) Analyst
11 8 (3.24%) Delivery Manager
11 8 (3.24%) Dynamics 365 Developer
12 7 (2.83%) Designer
12 7 (2.83%) Dynamics 365 Consultant
12 7 (2.83%) Network Architect
13 6 (2.43%) SQL BI Developer
Libraries, Frameworks & Software Standards
1 10 (4.05%) .NET
2 9 (3.64%) REST
3 8 (3.24%) Middleware
4 5 (2.02%) JSON
5 4 (1.62%) HTML
6 3 (1.21%) AngularJS
6 3 (1.21%) CSS
6 3 (1.21%) HTML5 Canvas
6 3 (1.21%) Kafka
6 3 (1.21%) PySpark
6 3 (1.21%) React
6 3 (1.21%) SAP Fiori
6 3 (1.21%) SOAP
7 2 (0.81%) Django
7 2 (0.81%) Lightning Web Components
7 2 (0.81%) Next.js
8 1 (0.40%) .NET Framework
8 1 (0.40%) ADO
8 1 (0.40%) Spring
8 1 (0.40%) XML
Miscellaneous
1 19 (7.69%) AI Agents
2 13 (5.26%) Product Ownership
3 12 (4.86%) IVR
4 10 (4.05%) Data Centre
4 10 (4.05%) Onboarding
5 9 (3.64%) Virtual Team
6 8 (3.24%) Cloud Native
6 8 (3.24%) Data Protection Act
6 8 (3.24%) Marketing Technology
7 7 (2.83%) Analytical Mindset
7 7 (2.83%) Mobile App
8 6 (2.43%) Enterprise Software
8 6 (2.43%) Legacy Systems
9 4 (1.62%) Cyber Defence
9 4 (1.62%) Hybrid Cloud
9 4 (1.62%) Management Information System
9 4 (1.62%) PKI
9 4 (1.62%) Public Cloud
9 4 (1.62%) Social Media
10 3 (1.21%) FPGA
Operating Systems
1 12 (4.86%) Windows
2 10 (4.05%) Linux
3 3 (1.21%) Embedded Linux
4 2 (0.81%) Windows Server
5 1 (0.40%) Android
5 1 (0.40%) Apple iOS
5 1 (0.40%) Unix
Processes & Methodologies
1 76 (30.77%) Stakeholder Management
2 67 (27.13%) CRM
3 52 (21.05%) Customer Experience
4 50 (20.24%) AI
5 48 (19.43%) Problem-Solving
6 47 (19.03%) Agile
6 47 (19.03%) Analytics
7 44 (17.81%) Roadmaps
8 36 (14.57%) Migration
9 28 (11.34%) Decision-Making
9 28 (11.34%) Stakeholder Engagement
10 27 (10.93%) Customer Service
11 25 (10.12%) Continuous Improvement
12 23 (9.31%) Requirements Gathering
12 23 (9.31%) Workshop Facilitation
13 20 (8.10%) E-Commerce
14 19 (7.69%) Business Intelligence
14 19 (7.69%) Workflow
15 18 (7.29%) Presales
16 17 (6.88%) DevOps
Programming Languages
1 22 (8.91%) JavaScript
2 21 (8.50%) Python
2 21 (8.50%) SQL
3 13 (5.26%) C#
4 8 (3.24%) Data Analysis Expressions
4 8 (3.24%) PowerShell
5 6 (2.43%) VBA
6 5 (2.02%) Bash
6 5 (2.02%) TypeScript
7 3 (1.21%) ABAP
7 3 (1.21%) C
7 3 (1.21%) C++
7 3 (1.21%) Embedded C
7 3 (1.21%) Embedded C++
8 2 (0.81%) Apex Code
9 1 (0.40%) Java
9 1 (0.40%) Perl
9 1 (0.40%) R
9 1 (0.40%) T-SQL
9 1 (0.40%) X++
Qualifications
1 49 (19.84%) Security Cleared
2 29 (11.74%) SC Cleared
3 17 (6.88%) DV Cleared
4 11 (4.45%) Degree
5 5 (2.02%) BPSS Clearance
5 5 (2.02%) Microsoft Certification
6 4 (1.62%) AWS Certification
6 4 (1.62%) CEH
6 4 (1.62%) CISM
6 4 (1.62%) CISSP
6 4 (1.62%) VCAP
7 3 (1.21%) PMI Certification
8 2 (0.81%) PMP
9 1 (0.40%) Computer Science Degree
9 1 (0.40%) Postgraduate
9 1 (0.40%) TOGAF Certification
9 1 (0.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (5.26%) GDPR
2 12 (4.86%) Data Quality
3 8 (3.24%) QA
4 7 (2.83%) NIST
5 3 (1.21%) Accessibility
5 3 (1.21%) Actionable Recommendations
5 3 (1.21%) ISO/IEC 27001
6 2 (0.81%) PMO
6 2 (0.81%) SLA
7 1 (0.40%) California Consumer Privacy Act
7 1 (0.40%) Def Stans
7 1 (0.40%) ISO 22301
7 1 (0.40%) NIST 800
7 1 (0.40%) PCI DSS
7 1 (0.40%) PERC
7 1 (0.40%) Sarbanes-Oxley
7 1 (0.40%) SOC 2
System Software
1 9 (3.64%) Active Directory
2 6 (2.43%) VMware Infrastructure
3 4 (1.62%) VMware NSX
3 4 (1.62%) vSphere
4 2 (0.81%) Docker
4 2 (0.81%) Virtual Desktop
5 1 (0.40%) IAG
Systems Management
1 10 (4.05%) Terraform
2 6 (2.43%) Microsoft Intune
3 5 (2.02%) Ansible
3 5 (2.02%) Kubernetes
4 4 (1.62%) Systems Management Server (SMS)
4 4 (1.62%) VxRail
5 2 (0.81%) SCCM
5 2 (0.81%) Single Sign-On
6 1 (0.40%) Jamf Pro
6 1 (0.40%) Rundeck
6 1 (0.40%) vRealize
Vendors
1 64 (25.91%) Microsoft
2 28 (11.34%) Salesforce
3 15 (6.07%) ServiceNow
4 11 (4.45%) Salesforce Marketing Cloud
5 10 (4.05%) Braze
6 9 (3.64%) Adobe
6 9 (3.64%) Google
7 8 (3.24%) Databricks
8 7 (2.83%) SAP
9 6 (2.43%) Sage
9 6 (2.43%) VMware
10 5 (2.02%) Cisco
10 5 (2.02%) Pega
11 4 (1.62%) F5
11 4 (1.62%) Genesys
12 3 (1.21%) Intel
12 3 (1.21%) Oracle
12 3 (1.21%) Splunk
12 3 (1.21%) TIBCO
12 3 (1.21%) Xilinx
619 Customer Engagement jobs in England