Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 25 July 2026, with comparisons to the same periods in the previous two years.

 6 months to
25 Jul 2026		 Same period 2025 Same period 2024
Rank 399 366 439
Rank change year-on-year -33 +73 +36
Contract jobs citing Customer Engagement 232 149 94
As % of all contract jobs in England 0.51% 0.54% 0.27%
As % of the Processes & Methodologies category 0.60% 0.60% 0.32%
Number of daily rates quoted 163 94 56
10th Percentile £363 £366 £294
25th Percentile £425 £453 £363
Median daily rate (50th Percentile) £510 £525 £508
Median % change year-on-year -2.86% +3.45% +1.41%
75th Percentile £650 £640 £600
90th Percentile £725 £725 £734
UK median daily rate £505 £525 £525
% change year-on-year -3.90% - -
Number of hourly rates quoted 6 2 10
10th Percentile £28.73 £34.43 £14.00
25th Percentile £38.06 £36.56 £18.85
Median hourly rate £43.92 £41.25 £29.25
Median % change year-on-year +6.47% +41.03% -44.29%
75th Percentile £48.84 £46.06 £47.83
90th Percentile £65.92 £48.28 £49.82
UK median hourly rate £43.92 £41.25 £29.25
% change year-on-year +6.47% +41.03% -46.96%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,549 24,860 29,801
As % of all contract IT jobs advertised in England 85.39% 90.73% 85.85%
Number of daily rates quoted 24,182 15,935 19,502
10th Percentile £325 £300 £311
25th Percentile £420 £405 £413
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £625 £630 £650
90th Percentile £738 £738 £756
UK median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% -4.55%
Number of hourly rates quoted 2,381 1,342 1,889
10th Percentile £15.38 £14.26 £13.67
25th Percentile £21.00 £17.90 £17.50
Median hourly rate £47.00 £25.15 £40.00
Median % change year-on-year +86.88% -37.13% -6.98%
75th Percentile £69.50 £52.00 £65.00
90th Percentile £83.00 £70.16 £75.00
UK median hourly rate £43.96 £25.15 £40.00
% change year-on-year +74.79% -37.13% -5.88%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 25 July 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 25 July 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 25 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -22 123 £500 -9.09% 216
North of England -69 31 £500 +8.11% 57
South East -66 29 £574 +6.70% 91
North West -43 25 £500 +5.26% 38
East of England -4 18 £375 -40.00% 19
Midlands -43 16 £581 +16.25% 31
West Midlands -45 14 £650 +23.81% 19
South West -31 9 £650 +30.00% 38
Yorkshire -51 4 £550 +15.79% 10
North East -41 2 £525 +16.67% 9
East Midlands -14 1 - - 12
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.59%) SharePoint
2 3 (1.29%) Adobe Experience Manager
2 3 (1.29%) TIBCO ActiveMatrix
3 2 (0.86%) Confluence
3 2 (0.86%) Microsoft Exchange
4 1 (0.43%) CICS
4 1 (0.43%) Oracle Workflow
4 1 (0.43%) PowerExchange
Applications
1 9 (3.88%) Chatbot
1 9 (3.88%) Microsoft Excel
2 3 (1.29%) Microsoft Office
2 3 (1.29%) Microsoft Project
3 2 (0.86%) Microsoft PowerPoint
3 2 (0.86%) Spreadsheet
4 1 (0.43%) Adobe XD
4 1 (0.43%) Sketch
Business Applications
1 23 (9.91%) Dynamics CRM
2 6 (2.59%) Sage X3
3 5 (2.16%) Salesforce CRM
4 3 (1.29%) BusinessWorks
4 3 (1.29%) Workfront
5 2 (0.86%) Oracle Assets
6 1 (0.43%) Adobe Campaign
6 1 (0.43%) Oracle EBS
6 1 (0.43%) Oracle ERP
6 1 (0.43%) Oracle iProcurement
6 1 (0.43%) Oracle Payables
6 1 (0.43%) Oracle Procure-to-Pay
6 1 (0.43%) Oracle Subledger Accounting
Cloud Services
1 30 (12.93%) Azure
2 28 (12.07%) Power Platform
3 27 (11.64%) Dynamics 365
4 15 (6.47%) AWS
5 12 (5.17%) Power Automate
5 12 (5.17%) PowerApps
6 11 (4.74%) Microsoft 365
7 9 (3.88%) Azure Logic Apps
7 9 (3.88%) Serverless
8 8 (3.45%) Google Workspace
8 8 (3.45%) WhatsApp
9 7 (3.02%) Azure DevOps
9 7 (3.02%) Miro
9 7 (3.02%) SaaS
10 6 (2.59%) AWS CloudFormation
10 6 (2.59%) Azure Service Bus
10 6 (2.59%) GCP
11 5 (2.16%) Amazon EventBridge
11 5 (2.16%) Amazon S3
11 5 (2.16%) AWS Lambda
Communications & Networking
1 8 (3.45%) Network Security
2 7 (3.02%) Firewall
3 6 (2.59%) SMS
3 6 (2.59%) VPN
4 3 (1.29%) MPLS
4 3 (1.29%) TCP/IP
4 3 (1.29%) Wi-Fi
5 2 (0.86%) Cisco Nexus
5 2 (0.86%) DHCP
5 2 (0.86%) DNS
5 2 (0.86%) F5 BIG-IP GTM
5 2 (0.86%) F5 BIG-IP LTM
5 2 (0.86%) Internet
5 2 (0.86%) Structured Cabling
5 2 (0.86%) VoIP
5 2 (0.86%) VSAN
5 2 (0.86%) WAN
5 2 (0.86%) Wireless
6 1 (0.43%) SD-WAN
6 1 (0.43%) WebEx
Database & Business Intelligence
1 18 (7.76%) Power BI
2 7 (3.02%) Data Warehouse
3 6 (2.59%) Power Query
3 6 (2.59%) ZAP BI
4 4 (1.72%) DynamoDB
5 3 (1.29%) BigQuery
6 2 (0.86%) Crystal Reports
6 2 (0.86%) Data Lake
6 2 (0.86%) Tableau
7 1 (0.43%) Amazon Redshift
7 1 (0.43%) SQL Server
Development Applications
1 7 (3.02%) JIRA
2 1 (0.43%) Atlassian Bamboo
2 1 (0.43%) Bitbucket
2 1 (0.43%) CircleCI
2 1 (0.43%) Git
2 1 (0.43%) GitLab
General
1 82 (35.34%) Social Skills
2 51 (21.98%) Marketing
3 46 (19.83%) Finance
4 33 (14.22%) Retail
5 26 (11.21%) Analytical Skills
6 21 (9.05%) Public Sector
7 15 (6.47%) Banking
8 14 (6.03%) Presentation Skills
9 8 (3.45%) Influencing Skills
9 8 (3.45%) Manufacturing
9 8 (3.45%) Organisational Skills
10 7 (3.02%) Advertising
11 6 (2.59%) Italian Language
12 5 (2.16%) French Language
12 5 (2.16%) German Language
12 5 (2.16%) Local Government
13 4 (1.72%) Legal
13 4 (1.72%) Spanish Language
14 3 (1.29%) Financial Institution
14 3 (1.29%) Telecoms
Job Titles
1 49 (21.12%) Architect
2 33 (14.22%) Lead
3 27 (11.64%) Consultant
4 22 (9.48%) Senior
5 21 (9.05%) Developer
6 13 (5.60%) Lead Architect
7 11 (4.74%) Product Manager
7 11 (4.74%) Service Manager
8 10 (4.31%) Artificial Intelligence Architect
8 10 (4.31%) Project Manager
8 10 (4.31%) Solutions Architect
9 9 (3.88%) Voice Architect
10 8 (3.45%) Delivery Manager
11 7 (3.02%) Designer
11 7 (3.02%) Dynamics 365 Consultant
11 7 (3.02%) Dynamics 365 Developer
11 7 (3.02%) Senior Manager
12 6 (2.59%) Power BI Developer
12 6 (2.59%) Product Owner
12 6 (2.59%) SQL BI Developer
Libraries, Frameworks & Software Standards
1 9 (3.88%) .NET
2 7 (3.02%) Middleware
3 6 (2.59%) REST
4 3 (1.29%) Kafka
4 3 (1.29%) PySpark
4 3 (1.29%) SAP Fiori
4 3 (1.29%) SOAP
5 2 (0.86%) AngularJS
5 2 (0.86%) CSS
5 2 (0.86%) HTML
5 2 (0.86%) HTML5 Canvas
5 2 (0.86%) Lightning Web Components
6 1 (0.43%) ASP.NET Web API
6 1 (0.43%) Flask
6 1 (0.43%) iOS SDK
6 1 (0.43%) Kendo UI
6 1 (0.43%) Oracle Fusion
6 1 (0.43%) SailPoint
6 1 (0.43%) Spring Boot
6 1 (0.43%) TensorFlow
Miscellaneous
1 14 (6.03%) AI Agents
2 13 (5.60%) Product Ownership
3 12 (5.17%) Virtual Team
4 10 (4.31%) IVR
4 10 (4.31%) Onboarding
5 8 (3.45%) Data Centre
5 8 (3.45%) Data Protection Act
5 8 (3.45%) Marketing Technology
6 7 (3.02%) Cloud Native
6 7 (3.02%) Legacy Systems
6 7 (3.02%) Mobile App
7 5 (2.16%) Analytical Mindset
8 4 (1.72%) Enterprise Software
8 4 (1.72%) Hybrid Cloud
8 4 (1.72%) Social Media
9 3 (1.29%) FPGA
9 3 (1.29%) Life Science
9 3 (1.29%) Verilog
9 3 (1.29%) VHDL
10 2 (0.86%) PKI
Operating Systems
1 8 (3.45%) Windows
2 6 (2.59%) Linux
3 3 (1.29%) Embedded Linux
4 2 (0.86%) Windows Server
5 1 (0.43%) Android
5 1 (0.43%) Apple iOS
5 1 (0.43%) Unix
Processes & Methodologies
1 69 (29.74%) Stakeholder Management
2 63 (27.16%) CRM
3 47 (20.26%) Problem-Solving
4 46 (19.83%) Analytics
4 46 (19.83%) Customer Experience
5 44 (18.97%) Agile
5 44 (18.97%) AI
6 40 (17.24%) Roadmaps
7 34 (14.66%) Migration
8 29 (12.50%) Continuous Improvement
8 29 (12.50%) Decision-Making
9 26 (11.21%) Customer Service
10 25 (10.78%) Stakeholder Engagement
11 24 (10.34%) Workshop Facilitation
12 21 (9.05%) Requirements Gathering
13 20 (8.62%) E-Commerce
13 20 (8.62%) Use Case
14 19 (8.19%) DevOps
15 18 (7.76%) Business Intelligence
15 18 (7.76%) Presales
Programming Languages
1 20 (8.62%) JavaScript
2 19 (8.19%) SQL
3 18 (7.76%) Python
4 12 (5.17%) C#
5 8 (3.45%) Data Analysis Expressions
6 6 (2.59%) VBA
7 4 (1.72%) PowerShell
8 3 (1.29%) ABAP
8 3 (1.29%) Bash
8 3 (1.29%) C
8 3 (1.29%) C++
8 3 (1.29%) Embedded C
8 3 (1.29%) Embedded C++
9 2 (0.86%) Apex Code
9 2 (0.86%) TypeScript
10 1 (0.43%) Java
10 1 (0.43%) Perl
10 1 (0.43%) R
10 1 (0.43%) T-SQL
10 1 (0.43%) X++
Qualifications
1 42 (18.10%) Security Cleared
2 24 (10.34%) SC Cleared
3 15 (6.47%) DV Cleared
4 11 (4.74%) Degree
5 6 (2.59%) Microsoft Certification
6 5 (2.16%) BPSS Clearance
7 4 (1.72%) PMI Certification
8 3 (1.29%) PMP
9 2 (0.86%) AWS Certification
9 2 (0.86%) CEH
9 2 (0.86%) CISM
9 2 (0.86%) CISSP
9 2 (0.86%) VCAP
10 1 (0.43%) Computer Science Degree
10 1 (0.43%) Postgraduate
10 1 (0.43%) TOGAF Certification
10 1 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (6.47%) GDPR
2 10 (4.31%) Data Quality
3 7 (3.02%) QA
4 5 (2.16%) NIST
5 3 (1.29%) Accessibility
5 3 (1.29%) Actionable Recommendations
5 3 (1.29%) ISO/IEC 27001
6 2 (0.86%) PMO
6 2 (0.86%) SLA
7 1 (0.43%) California Consumer Privacy Act
7 1 (0.43%) Def Stans
7 1 (0.43%) ISO 22301
7 1 (0.43%) NIST 800
7 1 (0.43%) PCI DSS
7 1 (0.43%) PERC
7 1 (0.43%) Sarbanes-Oxley
7 1 (0.43%) SOC 2
System Software
1 5 (2.16%) Active Directory
2 4 (1.72%) VMware Infrastructure
3 2 (0.86%) Virtual Desktop
3 2 (0.86%) VMware NSX
3 2 (0.86%) vSphere
4 1 (0.43%) Docker
4 1 (0.43%) IAG
Systems Management
1 8 (3.45%) Terraform
2 7 (3.02%) Systems Management Server (SMS)
3 3 (1.29%) Ansible
3 3 (1.29%) Kubernetes
3 3 (1.29%) Microsoft Intune
4 2 (0.86%) VxRail
5 1 (0.43%) Jamf Pro
5 1 (0.43%) Rundeck
5 1 (0.43%) Single Sign-On
5 1 (0.43%) vRealize
Vendors
1 59 (25.43%) Microsoft
2 24 (10.34%) Salesforce
3 12 (5.17%) Salesforce Marketing Cloud
3 12 (5.17%) ServiceNow
4 11 (4.74%) Google
5 9 (3.88%) Adobe
5 9 (3.88%) Braze
6 7 (3.02%) Databricks
6 7 (3.02%) SAP
7 6 (2.59%) Sage
8 5 (2.16%) Cisco
8 5 (2.16%) Pega
9 4 (1.72%) Genesys
9 4 (1.72%) VMware
10 3 (1.29%) F5
10 3 (1.29%) Intel
10 3 (1.29%) Oracle
10 3 (1.29%) Splunk
10 3 (1.29%) TIBCO
10 3 (1.29%) Xilinx
407 Customer Engagement jobs in England