Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 18 June 2026, with comparisons to the same periods in the previous two years.

 6 months to
18 Jun 2026		 Same period 2025 Same period 2024
Rank 402 336 421
Rank change year-on-year -66 +85 +66
Contract jobs citing Customer Engagement 198 142 129
As % of all contract jobs in England 0.46% 0.57% 0.34%
As % of the Processes & Methodologies category 0.54% 0.63% 0.40%
Number of daily rates quoted 141 91 81
10th Percentile £363 £363 £350
25th Percentile £413 £450 £450
Median daily rate (50th Percentile) £525 £533 £575
Median % change year-on-year -1.50% -7.30% +15.00%
75th Percentile £623 £675 £694
90th Percentile £738 £725 £750
UK median daily rate £500 £534 £575
% change year-on-year -6.37% -7.13% +13.41%
Number of hourly rates quoted 4 2 11
10th Percentile £25.10 £29.48 £14.00
25th Percentile £33.55 £32.44 £21.07
Median hourly rate £43.55 £39.25 £31.50
Median % change year-on-year +10.94% +24.60% -44.04%
75th Percentile £57.38 £45.44 £47.83
90th Percentile £72.75 £48.03 -
UK median hourly rate £43.55 £39.25 £31.50
% change year-on-year +10.94% +24.60% -44.04%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 36,618 22,657 32,179
As % of all contract IT jobs advertised in England 85.18% 91.33% 85.34%
Number of daily rates quoted 23,120 14,657 20,816
10th Percentile £325 £303 £300
25th Percentile £415 £406 £413
Median daily rate (50th Percentile) £519 £520 £525
Median % change year-on-year -0.23% -1.00% -4.55%
75th Percentile £625 £638 £650
90th Percentile £727 £750 £750
UK median daily rate £513 £505 £525
% change year-on-year +1.46% -3.79% -4.55%
Number of hourly rates quoted 2,297 1,070 2,391
10th Percentile £15.25 £14.20 £12.79
25th Percentile £21.00 £18.11 £16.04
Median hourly rate £47.00 £27.40 £37.50
Median % change year-on-year +71.53% -26.93% +5.19%
75th Percentile £68.00 £57.19 £61.30
90th Percentile £82.25 £75.00 £72.50
UK median hourly rate £43.96 £26.21 £37.18
% change year-on-year +67.72% -29.51% +6.14%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 18 June 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 18 June 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 18 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -21 109 £500 -7.83% 104
South East -49 30 £560 -8.57% 91
North of England -72 18 £525 +10.53% 51
Midlands -44 16 £800 +60.00% 27
East of England -16 15 £375 -42.31% 20
West Midlands -42 14 £800 +52.38% 13
North West -38 13 £445 -6.26% 33
South West -34 3 - - 17
Yorkshire -62 3 £550 +15.79% 11
North East - 2 £525 - 8
East Midlands -22 1 - - 12
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (3.03%) SharePoint
2 4 (2.02%) Oracle Workflow
3 2 (1.01%) Apache Spark
3 2 (1.01%) Confluence
4 1 (0.51%) CICS
4 1 (0.51%) Microsoft Exchange
4 1 (0.51%) PowerExchange
Applications
1 9 (4.55%) Chatbot
2 8 (4.04%) Microsoft Excel
3 3 (1.52%) Microsoft Office
4 2 (1.01%) Microsoft PowerPoint
4 2 (1.01%) Spreadsheet
5 1 (0.51%) Microsoft Project
5 1 (0.51%) MS Visio
Business Applications
1 27 (13.64%) Dynamics CRM
2 6 (3.03%) Sage X3
3 5 (2.53%) Oracle Assets
4 4 (2.02%) Oracle ERP
4 4 (2.02%) Oracle Payables
4 4 (2.02%) Oracle Subledger Accounting
4 4 (2.02%) Salesforce CRM
5 1 (0.51%) Adobe Campaign
5 1 (0.51%) Oracle EBS
5 1 (0.51%) Oracle iProcurement
5 1 (0.51%) Oracle Procure-to-Pay
Cloud Services
1 30 (15.15%) Dynamics 365
1 30 (15.15%) Power Platform
2 26 (13.13%) Azure
3 11 (5.56%) AWS
3 11 (5.56%) Power Automate
3 11 (5.56%) PowerApps
4 10 (5.05%) Azure Logic Apps
5 9 (4.55%) Azure DevOps
6 8 (4.04%) Google Workspace
6 8 (4.04%) WhatsApp
7 7 (3.54%) Miro
8 6 (3.03%) Azure Service Bus
8 6 (3.03%) Microsoft 365
8 6 (3.03%) SaaS
9 5 (2.53%) Serverless
10 4 (2.02%) GCP
10 4 (2.02%) Microsoft Copilot
10 4 (2.02%) Microsoft Purview
11 3 (1.52%) AWS CloudFormation
11 3 (1.52%) Copilot Studio
Communications & Networking
1 9 (4.55%) VPN
2 8 (4.04%) Network Security
3 6 (3.03%) Firewall
4 5 (2.53%) SMS
4 5 (2.53%) WAN
5 4 (2.02%) LAN
6 3 (1.52%) F5 BIG-IP GTM
6 3 (1.52%) F5 BIG-IP LTM
6 3 (1.52%) MPLS
6 3 (1.52%) TCP/IP
6 3 (1.52%) Wi-Fi
7 2 (1.01%) Cisco Nexus
7 2 (1.01%) HTTP
7 2 (1.01%) SD-WAN
7 2 (1.01%) VoIP
8 1 (0.51%) BGP
8 1 (0.51%) BIG-IP
8 1 (0.51%) MIMO
8 1 (0.51%) OSPF
8 1 (0.51%) SSH
Database & Business Intelligence
1 16 (8.08%) Power BI
2 7 (3.54%) Data Warehouse
3 6 (3.03%) Power Query
3 6 (3.03%) ZAP BI
4 2 (1.01%) Crystal Reports
4 2 (1.01%) Data Lake
4 2 (1.01%) DynamoDB
4 2 (1.01%) Pinecone
4 2 (1.01%) Tableau
4 2 (1.01%) Weaviate
5 1 (0.51%) SQL Server
Development Applications
1 5 (2.53%) JIRA
2 1 (0.51%) CircleCI
2 1 (0.51%) Git
2 1 (0.51%) GitLab
General
1 68 (34.34%) Social Skills
2 44 (22.22%) Finance
3 33 (16.67%) Marketing
4 28 (14.14%) Retail
5 26 (13.13%) Public Sector
6 18 (9.09%) Analytical Skills
7 9 (4.55%) Banking
8 7 (3.54%) Advertising
8 7 (3.54%) Manufacturing
8 7 (3.54%) Organisational Skills
9 6 (3.03%) Local Government
10 4 (2.02%) Corporate Banking
11 3 (1.52%) Influencing Skills
11 3 (1.52%) Legal
11 3 (1.52%) Presentation Skills
11 3 (1.52%) Telecoms
12 2 (1.01%) Aerospace
12 2 (1.01%) Back Office
12 2 (1.01%) Documentation Skills
12 2 (1.01%) Financial Institution
Job Titles
1 38 (19.19%) Architect
2 26 (13.13%) Consultant
3 24 (12.12%) Developer
4 23 (11.62%) Lead
5 18 (9.09%) Senior
6 12 (6.06%) Dynamics 365 Developer
7 10 (5.05%) Solutions Architect
8 9 (4.55%) Analyst
8 9 (4.55%) Project Manager
8 9 (4.55%) Security Consultant
9 8 (4.04%) Product Manager
10 7 (3.54%) Network Architect
11 6 (3.03%) Business Intelligence Developer
11 6 (3.03%) Delivery Manager
11 6 (3.03%) Functional Consultant
11 6 (3.03%) Power BI Developer
11 6 (3.03%) Report Developer
11 6 (3.03%) Service Manager
11 6 (3.03%) SQL BI Developer
11 6 (3.03%) SQL Developer
Libraries, Frameworks & Software Standards
1 9 (4.55%) .NET
2 5 (2.53%) PyTorch
2 5 (2.53%) TensorFlow
3 4 (2.02%) HTML
3 4 (2.02%) HTML5 Canvas
3 4 (2.02%) Oracle Fusion
4 3 (1.52%) Kafka
4 3 (1.52%) Middleware
4 3 (1.52%) REST
4 3 (1.52%) SAP Fiori
5 2 (1.01%) CSS
5 2 (1.01%) Faiss
5 2 (1.01%) Hugging Face
5 2 (1.01%) JSON
5 2 (1.01%) Keras
5 2 (1.01%) LangChain
5 2 (1.01%) PySpark
5 2 (1.01%) scikit-learn
5 2 (1.01%) SOAP
6 1 (0.51%) .NET Framework
Miscellaneous
1 11 (5.56%) Virtual Team
2 9 (4.55%) Product Ownership
3 8 (4.04%) Data Protection Act
4 6 (3.03%) Legacy Systems
5 5 (2.53%) Data Centre
5 5 (2.53%) Mobile App
5 5 (2.53%) Onboarding
6 4 (2.02%) Hybrid Cloud
6 4 (2.02%) Marketing Technology
6 4 (2.02%) Social Media
7 3 (1.52%) Analytical Mindset
7 3 (1.52%) FPGA
7 3 (1.52%) Management Information System
7 3 (1.52%) Verilog
7 3 (1.52%) VHDL
8 2 (1.01%) Blog
8 2 (1.01%) Cloud Native
8 2 (1.01%) Distributed Systems
8 2 (1.01%) Enterprise Software
9 1 (0.51%) Low-Code
Operating Systems
1 4 (2.02%) Linux
1 4 (2.02%) Windows
2 3 (1.52%) Embedded Linux
3 1 (0.51%) Android
3 1 (0.51%) Apple iOS
3 1 (0.51%) Unix
3 1 (0.51%) Windows Server
Processes & Methodologies
1 55 (27.78%) CRM
2 48 (24.24%) Stakeholder Management
3 37 (18.69%) Problem-Solving
4 36 (18.18%) Analytics
5 35 (17.68%) Agile
6 33 (16.67%) Migration
7 31 (15.66%) Continuous Improvement
8 29 (14.65%) Customer Experience
9 24 (12.12%) Roadmaps
10 23 (11.62%) AI
11 22 (11.11%) Decision-Making
12 21 (10.61%) Customer Service
13 19 (9.60%) Stakeholder Engagement
14 18 (9.09%) DevOps
14 18 (9.09%) Workshop Facilitation
15 17 (8.59%) Business Intelligence
15 17 (8.59%) Use Case
16 16 (8.08%) Presales
16 16 (8.08%) Requirements Gathering
16 16 (8.08%) Workflow
Programming Languages
1 17 (8.59%) JavaScript
2 15 (7.58%) Python
3 14 (7.07%) SQL
4 13 (6.57%) C#
5 7 (3.54%) Data Analysis Expressions
6 6 (3.03%) VBA
7 3 (1.52%) ABAP
7 3 (1.52%) C
7 3 (1.52%) C++
7 3 (1.52%) Embedded C
7 3 (1.52%) Embedded C++
7 3 (1.52%) R
8 2 (1.01%) Java
8 2 (1.01%) PowerShell
8 2 (1.01%) TypeScript
9 1 (0.51%) Bash
9 1 (0.51%) Perl
9 1 (0.51%) T-SQL
9 1 (0.51%) X++
Qualifications
1 42 (21.21%) Security Cleared
2 27 (13.64%) SC Cleared
3 12 (6.06%) Degree
4 11 (5.56%) DV Cleared
5 6 (3.03%) Microsoft Certification
6 4 (2.02%) PMI Certification
7 3 (1.52%) BPSS Clearance
7 3 (1.52%) PMP
8 2 (1.01%) Master's Degree
8 2 (1.01%) MBA
9 1 (0.51%) CCIE
9 1 (0.51%) CCNP
9 1 (0.51%) CCSE
9 1 (0.51%) Cisco Certification
9 1 (0.51%) Computer Science Degree
9 1 (0.51%) JNCIE
9 1 (0.51%) JNCIP
9 1 (0.51%) Postgraduate
9 1 (0.51%) TOGAF Certification
9 1 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (4.55%) Data Quality
1 9 (4.55%) GDPR
2 6 (3.03%) QA
2 6 (3.03%) SLA
3 3 (1.52%) Actionable Recommendations
3 3 (1.52%) ISO/IEC 27001
3 3 (1.52%) NIST
4 2 (1.01%) Accessibility
4 2 (1.01%) PMO
5 1 (0.51%) Def Stans
5 1 (0.51%) ISO 22301
5 1 (0.51%) NIST 800
5 1 (0.51%) Sarbanes-Oxley
5 1 (0.51%) SOC 2
System Software
1 2 (1.01%) Active Directory
1 2 (1.01%) VMware Infrastructure
2 1 (0.51%) IAG
2 1 (0.51%) Virtual Desktop
Systems Management
1 7 (3.54%) Systems Management Server (SMS)
2 4 (2.02%) Terraform
3 2 (1.01%) Ansible
4 1 (0.51%) Microsoft Intune
4 1 (0.51%) Rundeck
4 1 (0.51%) Single Sign-On
4 1 (0.51%) vRealize
Vendors
1 55 (27.78%) Microsoft
2 16 (8.08%) Salesforce
3 10 (5.05%) Google
4 8 (4.04%) Salesforce Marketing Cloud
4 8 (4.04%) ServiceNow
5 7 (3.54%) SAP
6 6 (3.03%) Oracle
6 6 (3.03%) Sage
7 5 (2.53%) Cisco
7 5 (2.53%) Pega
8 4 (2.02%) Databricks
8 4 (2.02%) F5
9 3 (1.52%) Braze
9 3 (1.52%) Intel
9 3 (1.52%) Meraki
9 3 (1.52%) Xilinx
10 2 (1.01%) Adobe
10 2 (1.01%) Genesys
10 2 (1.01%) Juniper
10 2 (1.01%) VMware
279 Customer Engagement jobs in England