Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 24 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
24 Aug 2026		 Same period 2025 Same period 2024
Rank 387 368 441
Rank change year-on-year -19 +73 +23
Contract jobs citing Customer Engagement 260 154 94
As % of all contract jobs in England 0.57% 0.56% 0.28%
As % of the Processes & Methodologies category 0.67% 0.61% 0.33%
Number of daily rates quoted 174 93 62
10th Percentile £360 £333 £328
25th Percentile £452 £450 £372
Median daily rate (50th Percentile) £525 £525 £500
Median % change year-on-year - +5.00% -0.08%
75th Percentile £635 £641 £590
90th Percentile £713 £725 £690
UK median daily rate £525 £525 £508
% change year-on-year - +3.45% -3.33%
Number of hourly rates quoted 7 4 6
10th Percentile £30.58 £32.65 £21.07
25th Percentile £38.00 £32.88 £25.88
Median hourly rate £39.00 £34.50 £37.42
Median % change year-on-year +13.04% -7.79% -28.73%
75th Percentile £48.84 £40.56 £47.83
90th Percentile £62.50 £46.08 £57.79
UK median hourly rate £39.00 £34.50 £37.42
% change year-on-year +13.04% -7.79% -29.74%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,743 25,202 28,504
As % of all contract IT jobs advertised in England 84.81% 90.84% 85.78%
Number of daily rates quoted 23,962 16,051 18,351
10th Percentile £325 £300 £313
25th Percentile £425 £404 £424
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -4.55%
75th Percentile £630 £627 £650
90th Percentile £738 £738 £751
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -3.67%
Number of hourly rates quoted 2,572 1,476 1,524
10th Percentile £14.25 £14.25 £14.05
25th Percentile £19.17 £17.87 £18.08
Median hourly rate £43.96 £25.15 £43.00
Median % change year-on-year +74.79% -41.51% +1.18%
75th Percentile £68.00 £50.00 £65.00
90th Percentile £81.05 £70.00 £75.00
UK median hourly rate £42.00 £25.15 £40.94
% change year-on-year +67.00% -38.57% -3.67%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 24 August 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 24 August 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 24 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -16 143 £525 -4.55% 160
North of England -52 36 £500 +8.11% 40
North West -31 30 £500 +5.26% 24
South East -65 30 £575 +4.55% 108
South West -33 16 £800 +77.78% 40
East of England -13 15 £513 -18.00% 15
Midlands -36 14 £486 -20.61% 34
West Midlands -39 11 £510 -16.73% 17
Yorkshire -39 4 £550 +15.79% 11
North East -38 2 £525 +16.67% 5
East Midlands - 2 - - 17
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.31%) SharePoint
2 3 (1.15%) Adobe Experience Manager
2 3 (1.15%) TIBCO ActiveMatrix
3 2 (0.77%) Confluence
3 2 (0.77%) Microsoft Exchange
4 1 (0.38%) CICS
4 1 (0.38%) Oracle Workflow
4 1 (0.38%) PowerExchange
4 1 (0.38%) WordPress
Applications
1 6 (2.31%) Microsoft Excel
1 6 (2.31%) Microsoft Office
2 3 (1.15%) Microsoft PowerPoint
2 3 (1.15%) Microsoft Project
2 3 (1.15%) Spreadsheet
3 2 (0.77%) Chatbot
4 1 (0.38%) Adobe XD
4 1 (0.38%) Sketch
Business Applications
1 26 (10.00%) Dynamics CRM
2 5 (1.92%) Salesforce CRM
3 3 (1.15%) BusinessWorks
3 3 (1.15%) Workfront
4 2 (0.77%) Dynamics AX
4 2 (0.77%) Dynamics NAV
4 2 (0.77%) Oracle Assets
4 2 (0.77%) Sage X3
5 1 (0.38%) Adobe Campaign
5 1 (0.38%) Oracle EBS
5 1 (0.38%) Oracle ERP
5 1 (0.38%) Oracle iProcurement
5 1 (0.38%) Oracle Payables
5 1 (0.38%) Oracle Procure-to-Pay
5 1 (0.38%) Oracle Subledger Accounting
5 1 (0.38%) Shopify
Cloud Services
1 38 (14.62%) Azure
2 33 (12.69%) Dynamics 365
3 29 (11.15%) Power Platform
4 23 (8.85%) AWS
5 13 (5.00%) Power Automate
6 12 (4.62%) PowerApps
7 11 (4.23%) Microsoft 365
8 10 (3.85%) Azure Logic Apps
8 10 (3.85%) GCP
9 9 (3.46%) Serverless
10 7 (2.69%) Azure DevOps
10 7 (2.69%) Entra ID
10 7 (2.69%) SaaS
10 7 (2.69%) Snowflake
11 6 (2.31%) AWS CloudFormation
11 6 (2.31%) AWS Lambda
11 6 (2.31%) Azure Service Bus
11 6 (2.31%) Salesforce Service Cloud
12 5 (1.92%) Amazon EventBridge
12 5 (1.92%) Salesforce Sales Cloud
Communications & Networking
1 14 (5.38%) Firewall
2 11 (4.23%) Network Security
3 7 (2.69%) DNS
4 6 (2.31%) VPN
5 5 (1.92%) DHCP
5 5 (1.92%) MPLS
5 5 (1.92%) SMS
5 5 (1.92%) TCP/IP
5 5 (1.92%) VSAN
6 4 (1.54%) Internet
7 3 (1.15%) Cisco Nexus
7 3 (1.15%) F5 BIG-IP GTM
7 3 (1.15%) F5 BIG-IP LTM
7 3 (1.15%) VoIP
7 3 (1.15%) Wi-Fi
8 2 (0.77%) NetScaler
8 2 (0.77%) SD-WAN
8 2 (0.77%) Structured Cabling
8 2 (0.77%) WAN
8 2 (0.77%) Wireless
Database & Business Intelligence
1 15 (5.77%) Power BI
2 5 (1.92%) DynamoDB
3 4 (1.54%) BigQuery
3 4 (1.54%) Data Warehouse
3 4 (1.54%) Tableau
4 3 (1.15%) SQL Server
5 2 (0.77%) Azure SQL Database
5 2 (0.77%) Data Lake
5 2 (0.77%) Looker
5 2 (0.77%) Metadata
5 2 (0.77%) Power Query
5 2 (0.77%) ZAP BI
6 1 (0.38%) Amazon Redshift
6 1 (0.38%) Crystal Reports
6 1 (0.38%) MongoDB
6 1 (0.38%) PostgreSQL
6 1 (0.38%) SQL Server Reporting Services
Development Applications
1 7 (2.69%) JIRA
2 2 (0.77%) Git
2 2 (0.77%) MSI
3 1 (0.38%) Atlassian Bamboo
3 1 (0.38%) Bitbucket
3 1 (0.38%) CircleCI
3 1 (0.38%) Cypress.io
3 1 (0.38%) GitLab
3 1 (0.38%) JDeveloper
General
1 88 (33.85%) Social Skills
2 62 (23.85%) Marketing
3 36 (13.85%) Finance
4 35 (13.46%) Analytical Skills
5 28 (10.77%) Retail
6 22 (8.46%) Public Sector
7 19 (7.31%) Banking
8 17 (6.54%) Presentation Skills
9 10 (3.85%) Influencing Skills
9 10 (3.85%) Organisational Skills
10 9 (3.46%) Italian Language
11 8 (3.08%) German Language
12 7 (2.69%) Advertising
13 6 (2.31%) Legal
13 6 (2.31%) Local Government
13 6 (2.31%) Manufacturing
14 5 (1.92%) French Language
14 5 (1.92%) Spanish Language
15 3 (1.15%) Dutch Language
15 3 (1.15%) Telecoms
Job Titles
1 60 (23.08%) Architect
2 29 (11.15%) Consultant
2 29 (11.15%) Lead
3 26 (10.00%) Senior
4 22 (8.46%) Developer
5 16 (6.15%) Lead Architect
6 14 (5.38%) Solutions Architect
7 13 (5.00%) Artificial Intelligence Architect
8 12 (4.62%) Product Manager
8 12 (4.62%) Voice Architect
9 11 (4.23%) Service Manager
10 10 (3.85%) Analyst
10 10 (3.85%) Dynamics 365 Developer
10 10 (3.85%) Project Manager
10 10 (3.85%) Senior Manager
11 9 (3.46%) Delivery Manager
11 9 (3.46%) Dynamics 365 Consultant
12 7 (2.69%) Designer
12 7 (2.69%) Functional Consultant
12 7 (2.69%) Network Architect
Libraries, Frameworks & Software Standards
1 13 (5.00%) .NET
2 12 (4.62%) Terraform
3 11 (4.23%) REST
4 9 (3.46%) Middleware
5 5 (1.92%) JSON
5 5 (1.92%) Kafka
6 4 (1.54%) AngularJS
6 4 (1.54%) HTML
6 4 (1.54%) React
7 3 (1.15%) CSS
7 3 (1.15%) Lightning Web Components
7 3 (1.15%) PySpark
7 3 (1.15%) SAP Fiori
7 3 (1.15%) SOAP
8 2 (0.77%) ASP.NET Web API
8 2 (0.77%) Django
8 2 (0.77%) HTML5 Canvas
8 2 (0.77%) Next.js
9 1 (0.38%) OAuth
9 1 (0.38%) Oracle Fusion
Miscellaneous
1 20 (7.69%) AI Agents
2 14 (5.38%) Product Ownership
3 13 (5.00%) IVR
4 11 (4.23%) Data Centre
5 10 (3.85%) Cloud Native
6 9 (3.46%) Marketing Technology
6 9 (3.46%) Onboarding
7 8 (3.08%) Data Protection Act
7 8 (3.08%) Mobile App
8 7 (2.69%) Analytical Mindset
8 7 (2.69%) Enterprise Software
9 5 (1.92%) Legacy Systems
9 5 (1.92%) Management Information System
9 5 (1.92%) PKI
9 5 (1.92%) Public Cloud
9 5 (1.92%) Social Media
9 5 (1.92%) Virtual Team
10 4 (1.54%) Cyber Defence
10 4 (1.54%) Hybrid Cloud
11 3 (1.15%) FPGA
Operating Systems
1 14 (5.38%) Windows
2 10 (3.85%) Linux
3 3 (1.15%) Embedded Linux
3 3 (1.15%) Windows Server
4 2 (0.77%) Windows 10
Processes & Methodologies
1 91 (35.00%) Stakeholder Management
2 75 (28.85%) CRM
3 52 (20.00%) Customer Experience
4 51 (19.62%) Agile
5 50 (19.23%) AI
6 49 (18.85%) Roadmaps
7 48 (18.46%) Analytics
8 46 (17.69%) Problem-Solving
9 38 (14.62%) Migration
10 30 (11.54%) Customer Service
11 26 (10.00%) Decision-Making
11 26 (10.00%) Stakeholder Engagement
12 21 (8.08%) Customer Requirements
13 20 (7.69%) Continuous Improvement
13 20 (7.69%) DevOps
13 20 (7.69%) ITIL
13 20 (7.69%) Requirements Gathering
13 20 (7.69%) Workflow
13 20 (7.69%) Workshop Facilitation
14 19 (7.31%) Mentoring
Programming Languages
1 24 (9.23%) Python
2 23 (8.85%) JavaScript
3 22 (8.46%) SQL
4 14 (5.38%) C#
5 8 (3.08%) PowerShell
6 6 (2.31%) Bash
6 6 (2.31%) TypeScript
7 4 (1.54%) Data Analysis Expressions
8 3 (1.15%) ABAP
8 3 (1.15%) Apex Code
8 3 (1.15%) C
8 3 (1.15%) C++
8 3 (1.15%) Embedded C
8 3 (1.15%) Embedded C++
8 3 (1.15%) R
9 2 (0.77%) Bicep
9 2 (0.77%) VBA
9 2 (0.77%) X++
10 1 (0.38%) Java
10 1 (0.38%) T-SQL
Qualifications
1 54 (20.77%) Security Cleared
2 34 (13.08%) SC Cleared
3 18 (6.92%) DV Cleared
4 10 (3.85%) Degree
5 6 (2.31%) Microsoft Certification
6 5 (1.92%) AWS Certification
6 5 (1.92%) BPSS Clearance
6 5 (1.92%) VCAP
7 4 (1.54%) CEH
7 4 (1.54%) CISM
7 4 (1.54%) CISSP
8 3 (1.15%) PMI Certification
9 2 (0.77%) PMP
10 1 (0.38%) Computer Science Degree
10 1 (0.38%) Postgraduate
10 1 (0.38%) TOGAF Certification
10 1 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (5.00%) GDPR
2 9 (3.46%) Data Quality
3 8 (3.08%) QA
4 7 (2.69%) NIST
5 4 (1.54%) Actionable Recommendations
6 3 (1.15%) Accessibility
6 3 (1.15%) ISO/IEC 27001
6 3 (1.15%) PMO
6 3 (1.15%) SLA
7 1 (0.38%) California Consumer Privacy Act
7 1 (0.38%) Def Stans
7 1 (0.38%) ISO 22301
7 1 (0.38%) NIST 800
7 1 (0.38%) PCI DSS
7 1 (0.38%) PERC
7 1 (0.38%) Sarbanes-Oxley
7 1 (0.38%) SOC 2
System Software
1 14 (5.38%) Active Directory
2 9 (3.46%) VMware Infrastructure
3 5 (1.92%) VMware NSX
3 5 (1.92%) vSphere
4 4 (1.54%) Virtual Desktop
5 2 (0.77%) Citrix Hypervisor
5 2 (0.77%) Docker
5 2 (0.77%) Hyper-V
5 2 (0.77%) XenApp
5 2 (0.77%) XenDesktop
6 1 (0.38%) IAG
Systems Management
1 8 (3.08%) Kubernetes
2 6 (2.31%) Ansible
2 6 (2.31%) Microsoft Intune
3 5 (1.92%) VxRail
4 2 (0.77%) Rundeck
4 2 (0.77%) SCCM
4 2 (0.77%) Single Sign-On
4 2 (0.77%) SysTrack
5 1 (0.38%) Jamf Pro
5 1 (0.38%) vRealize
Vendors
1 71 (27.31%) Microsoft
2 32 (12.31%) Salesforce
3 16 (6.15%) ServiceNow
4 11 (4.23%) Braze
4 11 (4.23%) Salesforce Marketing Cloud
5 10 (3.85%) Adobe
6 9 (3.46%) Databricks
6 9 (3.46%) VMware
7 6 (2.31%) Google
7 6 (2.31%) SAP
8 5 (1.92%) Cisco
8 5 (1.92%) Pega
9 4 (1.54%) Confluent
9 4 (1.54%) F5
9 4 (1.54%) Genesys
9 4 (1.54%) Oracle
10 3 (1.15%) Citrix
10 3 (1.15%) Intel
10 3 (1.15%) mParticle
10 3 (1.15%) TIBCO
349 Customer Engagement jobs in England