The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK / England
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 493 482 498
Rank change year-on-year -11 +16  
Contract jobs citing Customer Engagement 73 133 106
As % of all contract IT jobs advertised in England 0.18% 0.27% 0.22%
As % of the Processes & Methodologies category 0.21% 0.33% 0.27%
Number of daily rates quoted 45 88 56
Median daily rate £478 £425 £425
Median daily rate % change year-on-year +12.35% -  
90% offered a daily rate of more than £200 £300 £319
10% offered a daily rate of more than £700 £565 £550
UK excluding London median daily rate £400 £388 £408
% change year-on-year +3.22% -4.90%  
Number of hourly rates quoted 0 2 1
Median hourly rate - £40.75 £35.00
Median hourly rate % change year-on-year - +16.42%  
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 34518 40706 39240
As % of all contract IT job vacancies advertised in England 83.29% 82.96% 79.99%
Number of daily rates quoted 22895 27022 24711
Median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.85% +2.94%  
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £585
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 862 1004 1154
Median hourly rate £36.50 £37.00 £27.50
Median hourly rate % change year-on-year -1.35% +34.54%  
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £52.50 £55.00 £48.55
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Customer Engagement
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 3 months to 27 March 2017.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +10 31 £558 +11.50% 13
South East -16 18 £338 -25.00% 7
East of England - 11 £425 - 3
North West +31 7 £480 - 1
West Midlands +12 2 £375 +25.00% 2
Yorkshire +12 1 £200 -36.50% 2
East Midlands -6 1 - - 1
North East -11 1 £360 -15.29% 2
Customer Engagement
UK

Customer Engagement
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 46 (23.59%) Agile Software Development
2 43 (22.05%) Finance
3 36 (18.46%) Marketing
3 36 (18.46%) Analytics
4 33 (16.92%) Degree
5 32 (16.41%) Service Management
6 29 (14.87%) Service Delivery
7 28 (14.36%) Telecoms
7 28 (14.36%) Stakeholder Management
8 27 (13.85%) Project Management
9 26 (13.33%) IBM
10 24 (12.31%) ITIL
10 24 (12.31%) Security Cleared
10 24 (12.31%) Service Design
11 21 (10.77%) Migration
11 21 (10.77%) CRM
12 20 (10.26%) Microsoft
12 20 (10.26%) Social Media
12 20 (10.26%) Analytical Skills
13 19 (9.74%) Presales
14 18 (9.23%) SC Cleared
15 16 (8.21%) Retail
15 16 (8.21%) Data Centre
16 15 (7.69%) Change Management
16 15 (7.69%) Management Information System
16 15 (7.69%) HTML
16 15 (7.69%) SQL
17 14 (7.18%) Adobe
17 14 (7.18%) User Experience
17 14 (7.18%) Waterfall

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.62%) CMS
2 7 (3.59%) Adobe Experience Manager
3 3 (1.54%) JBoss
3 3 (1.54%) SharePoint
3 3 (1.54%) Tomcat
3 3 (1.54%) WebSphere
4 2 (1.03%) Drupal
4 2 (1.03%) MS Exchange
4 2 (1.03%) SAS
4 2 (1.03%) Skype for Business
5 1 (0.51%) Apache
5 1 (0.51%) Confluence
5 1 (0.51%) CoreMedia CMS
5 1 (0.51%) Exchange Server 2003
5 1 (0.51%) Exchange Server 2010
5 1 (0.51%) IIS
5 1 (0.51%) Office Communications Server
5 1 (0.51%) SharePoint Server
5 1 (0.51%) Sitecore CMS
Applications
1 11 (5.64%) MS Excel
2 7 (3.59%) MS Project
3 6 (3.08%) MS Office
4 3 (1.54%) MS PowerPoint
5 1 (0.51%) InDesign
5 1 (0.51%) Photoshop
Business Applications
1 3 (1.54%) Adobe Campaign
1 3 (1.54%) Sprinklr
2 2 (1.03%) Dynamics CRM
2 2 (1.03%) Eloqua
2 2 (1.03%) Maximo
2 2 (1.03%) Oracle BPM
2 2 (1.03%) Radian6
3 1 (0.51%) Orchard Housing
3 1 (0.51%) SAP Business ByDesign
3 1 (0.51%) SAP Oil and Gas
3 1 (0.51%) Unica
Cloud Services
1 10 (5.13%) IaaS
2 9 (4.62%) Microsoft Azure
2 9 (4.62%) SaaS
3 8 (4.10%) Office 365
4 7 (3.59%) Amazon AWS
5 4 (2.05%) Boomi
5 4 (2.05%) PaaS
6 2 (1.03%) BlueKai
6 2 (1.03%) OneDrive
7 1 (0.51%) Azure Active Directory
7 1 (0.51%) Cloud Computing
7 1 (0.51%) Trello
7 1 (0.51%) Yammer
Communications & Networking
1 11 (5.64%) Internet
2 9 (4.62%) LAN
2 9 (4.62%) WAN
3 5 (2.56%) DNS
4 4 (2.05%) DHCP
5 3 (1.54%) HTTP
6 2 (1.03%) Intranet
6 2 (1.03%) Remote Desktop
6 2 (1.03%) SAN
6 2 (1.03%) Skype
6 2 (1.03%) SMS
6 2 (1.03%) SSL
6 2 (1.03%) TCP/IP
7 1 (0.51%) Firewall
7 1 (0.51%) FTP
7 1 (0.51%) HTTPS
7 1 (0.51%) NAS
7 1 (0.51%) Unified Communications
7 1 (0.51%) VoIP
Database & Business Intelligence
1 7 (3.59%) Data Warehouse
1 7 (3.59%) SQL Server
2 5 (2.56%) Big Data
3 4 (2.05%) Relational Database
4 3 (1.54%) BusinessObjects
4 3 (1.54%) Power BI
4 3 (1.54%) PowerCenter
5 2 (1.03%) DB2
5 2 (1.03%) MySQL
5 2 (1.03%) QlikView
5 2 (1.03%) RDBMS
5 2 (1.03%) SAP HANA
6 1 (0.51%) Amazon DynamoDB
6 1 (0.51%) BusinessObjects XI
6 1 (0.51%) Data Mart
6 1 (0.51%) MongoDB
6 1 (0.51%) MS Access
6 1 (0.51%) NoSQL
6 1 (0.51%) Oracle Reports
6 1 (0.51%) SAS Enterprise Guide
Development Applications
1 5 (2.56%) Maven
2 3 (1.54%) Eclipse
2 3 (1.54%) Git (software)
2 3 (1.54%) Gradle
2 3 (1.54%) IntelliJ
3 1 (0.51%) Grunt
3 1 (0.51%) JIRA
3 1 (0.51%) MSI
3 1 (0.51%) Rational DOORS
3 1 (0.51%) Visual Studio
3 1 (0.51%) webpack
General
1 43 (22.05%) Finance
2 36 (18.46%) Marketing
3 28 (14.36%) Telecoms
4 16 (8.21%) Retail
5 13 (6.67%) Banking
6 6 (3.08%) Mandarin Language
6 6 (3.08%) Spanish Language
7 5 (2.56%) Legal
8 3 (1.54%) Advertising
8 3 (1.54%) Billing
8 3 (1.54%) Military
8 3 (1.54%) Retail Banking
9 2 (1.03%) Japanese Language
9 2 (1.03%) Manufacturing
10 1 (0.51%) Automotive
10 1 (0.51%) Electronics
10 1 (0.51%) Games
10 1 (0.51%) German Language
10 1 (0.51%) Local Government
10 1 (0.51%) Publishing
Job Titles
1 42 (21.54%) Architect
2 22 (11.28%) Analyst
2 22 (11.28%) Consultant
3 21 (10.77%) Developer
4 17 (8.72%) Project Manager
5 14 (7.18%) Business Analyst
6 12 (6.15%) Service Architect
7 10 (5.13%) Business Manager
7 10 (5.13%) Solutions Architect
8 9 (4.62%) Lead Architect
8 9 (4.62%) Telecoms Architect
9 8 (4.10%) ITIL Service Architect
10 7 (3.59%) Delivery Manager
10 7 (3.59%) Designer
10 7 (3.59%) Marketing Manager
11 5 (2.56%) Cloud Architect
11 5 (2.56%) Senior Architect
12 4 (2.05%) Digital Architect
12 4 (2.05%) Governance Manager
12 4 (2.05%) Project Governance Manager
Libraries, Frameworks & Software Standards
1 15 (7.69%) HTML
2 11 (5.64%) CSS
3 10 (5.13%) Web Services
4 9 (4.62%) SOAP
5 8 (4.10%) Middleware
5 8 (4.10%) REST
5 8 (4.10%) XML
6 6 (3.08%) .NET
6 6 (3.08%) Hibernate
6 6 (3.08%) Spring
7 4 (2.05%) AngularJS
7 4 (2.05%) Java EE
7 4 (2.05%) jQuery
7 4 (2.05%) JSON
7 4 (2.05%) JSP
7 4 (2.05%) JSTL
7 4 (2.05%) Servlets
8 3 (1.54%) Apache Sling
8 3 (1.54%) JSR 170
8 3 (1.54%) Spring MVC
Miscellaneous
1 20 (10.26%) Analytical Skills
1 20 (10.26%) Social Media
2 16 (8.21%) Data Centre
3 15 (7.69%) Management Information System
4 14 (7.18%) User Experience
5 5 (2.56%) Clustering
5 5 (2.56%) Computer Science
5 5 (2.56%) Data Protection Act
6 4 (2.05%) Mainframe
7 3 (1.54%) Enterprise Software
7 3 (1.54%) iPad
7 3 (1.54%) Mobile App
8 2 (1.03%) Client/Server
8 2 (1.03%) Online Banking
9 1 (0.51%) Algorithms
9 1 (0.51%) Mobile Banking
9 1 (0.51%) Private Cloud
9 1 (0.51%) Replication
9 1 (0.51%) Virtual Team
Operating Systems
1 12 (6.15%) Windows
2 7 (3.59%) Windows Server
3 6 (3.08%) Windows Server 2012
4 3 (1.54%) Unix
5 2 (1.03%) Android
5 2 (1.03%) Apple iOS
5 2 (1.03%) Linux
5 2 (1.03%) Windows 7
5 2 (1.03%) Windows 8
5 2 (1.03%) Windows Server 2008
6 1 (0.51%) Red Hat Enterprise Linux
6 1 (0.51%) Solaris
Processes & Methodologies
1 46 (23.59%) Agile Software Development
2 36 (18.46%) Analytics
3 32 (16.41%) Service Management
4 29 (14.87%) Service Delivery
5 28 (14.36%) Stakeholder Management
6 27 (13.85%) Project Management
7 24 (12.31%) ITIL
7 24 (12.31%) Service Design
8 21 (10.77%) CRM
8 21 (10.77%) Migration
9 19 (9.74%) Presales
10 15 (7.69%) Change Management
11 14 (7.18%) Continuous Improvement
11 14 (7.18%) Waterfall
12 13 (6.67%) Business Analysis
13 12 (6.15%) E-Commerce
13 12 (6.15%) Programme Management
14 11 (5.64%) Business Transformation
14 11 (5.64%) Content Management
14 11 (5.64%) Stakeholder Engagement
Programming Languages
1 15 (7.69%) SQL
2 11 (5.64%) Java
2 11 (5.64%) JavaScript
3 5 (2.56%) C#
3 5 (2.56%) PHP
4 3 (1.54%) C
5 2 (1.03%) PowerShell
5 2 (1.03%) Python
5 2 (1.03%) Shell Script
6 1 (0.51%) R
6 1 (0.51%) SAS Macro
6 1 (0.51%) T-SQL
6 1 (0.51%) VB.NET
6 1 (0.51%) VBScript
Qualifications
1 33 (16.92%) Degree
2 24 (12.31%) Security Cleared
3 18 (9.23%) SC Cleared
4 7 (3.59%) MCITP
4 7 (3.59%) Microsoft Certification
5 6 (3.08%) ITIL Certification
5 6 (3.08%) MBA
5 6 (3.08%) MCTS
6 5 (2.56%) APMP
6 5 (2.56%) BPSS Clearance
7 3 (1.54%) DV Cleared
8 1 (0.51%) AWS Certification
8 1 (0.51%) ITIL Foundation Certificate
8 1 (0.51%) MCSE
8 1 (0.51%) RHCE
8 1 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (5.13%) QA
2 8 (4.10%) PMO
3 3 (1.54%) Actionable Recommendations
3 3 (1.54%) Data Quality
4 2 (1.03%) Disclosure Scotland
4 2 (1.03%) SLA
System Software
1 6 (3.08%) Active Directory
2 4 (2.05%) Hyper-V
3 2 (1.03%) Microsoft App-V
3 2 (1.03%) Terminal Services
3 2 (1.03%) Virtual Desktop
3 2 (1.03%) VMware Infrastructure
4 1 (0.51%) Firmware
4 1 (0.51%) vSphere
Systems Management
1 4 (2.05%) WSUS
2 3 (1.54%) Microsoft Intune
3 2 (1.03%) SCCM
4 1 (0.51%) Backup Exec
4 1 (0.51%) CA Service Virtualization
Vendors
1 26 (13.33%) IBM
2 20 (10.26%) Microsoft
3 14 (7.18%) Adobe
4 12 (6.15%) Oracle
5 9 (4.62%) BT
5 9 (4.62%) Capita
5 9 (4.62%) TOWER Software
6 8 (4.10%) HP
7 7 (3.59%) Google
8 6 (3.08%) SAP
9 5 (2.56%) Dell
10 3 (1.54%) VMware
11 2 (1.03%) Brandwatch
11 2 (1.03%) Informatica
11 2 (1.03%) NetBase
11 2 (1.03%) Netezza
11 2 (1.03%) Orchard
11 2 (1.03%) Sysomos
12 1 (0.51%) Canon
12 1 (0.51%) Solace
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