Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 19 July 2026, with comparisons to the same periods in the previous two years.

 6 months to
19 Jul 2026		 Same period 2025 Same period 2024
Rank 413 355 444
Rank change year-on-year -58 +89 +24
Contract jobs citing Customer Engagement 217 152 102
As % of all contract jobs in England 0.48% 0.55% 0.28%
As % of the Processes & Methodologies category 0.56% 0.61% 0.33%
Number of daily rates quoted 152 99 59
10th Percentile £363 £355 £313
25th Percentile £422 £450 £363
Median daily rate (50th Percentile) £511 £525 £525
Median % change year-on-year -2.62% - +4.23%
75th Percentile £641 £639 £619
90th Percentile £724 £725 £832
UK median daily rate £505 £530 £525
% change year-on-year -4.81% +0.95% -
Number of hourly rates quoted 5 1 11
10th Percentile £26.97 - £14.00
25th Percentile £38.25 £47.25 £21.07
Median hourly rate £48.84 £48.50 £31.50
Median % change year-on-year +0.70% +53.97% -40.00%
75th Percentile - £49.75 £47.83
90th Percentile £69.34 - -
UK median hourly rate £48.84 £48.50 £31.50
% change year-on-year +0.70% +53.97% -42.88%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,476 24,845 30,896
As % of all contract IT jobs advertised in England 85.41% 90.65% 85.72%
Number of daily rates quoted 24,188 15,947 20,132
10th Percentile £325 £300 £310
25th Percentile £420 £406 £413
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £625 £638 £645
90th Percentile £735 £745 £750
UK median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% -4.54%
Number of hourly rates quoted 2,382 1,317 2,080
10th Percentile £15.38 £14.26 £13.18
25th Percentile £21.00 £17.88 £16.84
Median hourly rate £47.00 £25.15 £38.50
Median % change year-on-year +86.88% -34.68% -9.41%
75th Percentile £68.75 £53.75 £63.75
90th Percentile £83.00 £71.47 £73.75
UK median hourly rate £43.96 £25.15 £38.12
% change year-on-year +74.79% -34.02% -9.24%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 19 July 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 19 July 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 19 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -38 116 £500 -7.83% 169
North of England -64 30 £505 +9.08% 53
South East -65 28 £575 +6.98% 75
North West -41 24 £500 +5.26% 38
East of England -4 16 £375 -40.00% 19
Midlands -42 14 £581 +16.25% 39
West Midlands -54 12 £650 +23.81% 23
South West -41 7 £650 +24.46% 33
Yorkshire -50 4 £550 +15.79% 10
North East -35 2 £525 +16.67% 5
East Midlands -13 1 - - 15
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.76%) SharePoint
2 3 (1.38%) Adobe Experience Manager
2 3 (1.38%) TIBCO ActiveMatrix
3 2 (0.92%) Microsoft Exchange
4 1 (0.46%) CICS
4 1 (0.46%) Confluence
4 1 (0.46%) Oracle Workflow
4 1 (0.46%) PowerExchange
Applications
1 9 (4.15%) Chatbot
2 8 (3.69%) Microsoft Excel
3 3 (1.38%) Microsoft Office
4 2 (0.92%) Microsoft Project
4 2 (0.92%) Spreadsheet
5 1 (0.46%) Adobe XD
5 1 (0.46%) Microsoft PowerPoint
5 1 (0.46%) Sketch
Business Applications
1 23 (10.60%) Dynamics CRM
2 6 (2.76%) Sage X3
3 5 (2.30%) Salesforce CRM
4 3 (1.38%) BusinessWorks
4 3 (1.38%) Workfront
5 2 (0.92%) Oracle Assets
6 1 (0.46%) Adobe Campaign
6 1 (0.46%) Oracle EBS
6 1 (0.46%) Oracle ERP
6 1 (0.46%) Oracle iProcurement
6 1 (0.46%) Oracle Payables
6 1 (0.46%) Oracle Procure-to-Pay
6 1 (0.46%) Oracle Subledger Accounting
Cloud Services
1 29 (13.36%) Azure
2 28 (12.90%) Power Platform
3 27 (12.44%) Dynamics 365
4 12 (5.53%) AWS
4 12 (5.53%) Power Automate
4 12 (5.53%) PowerApps
5 9 (4.15%) Azure Logic Apps
5 9 (4.15%) Microsoft 365
6 8 (3.69%) Google Workspace
6 8 (3.69%) Serverless
6 8 (3.69%) WhatsApp
7 7 (3.23%) Azure DevOps
7 7 (3.23%) Miro
7 7 (3.23%) SaaS
8 6 (2.76%) Azure Service Bus
9 5 (2.30%) AWS CloudFormation
10 4 (1.84%) Amazon CloudWatch
10 4 (1.84%) Amazon Kinesis
10 4 (1.84%) AWS CloudTrail
10 4 (1.84%) GCP
Communications & Networking
1 7 (3.23%) Network Security
2 6 (2.76%) Firewall
2 6 (2.76%) VPN
3 5 (2.30%) SMS
4 3 (1.38%) MPLS
5 2 (0.92%) Cisco Nexus
5 2 (0.92%) F5 BIG-IP GTM
5 2 (0.92%) F5 BIG-IP LTM
5 2 (0.92%) TCP/IP
5 2 (0.92%) VoIP
5 2 (0.92%) WAN
5 2 (0.92%) Wi-Fi
6 1 (0.46%) MIMO
6 1 (0.46%) SD-WAN
6 1 (0.46%) SSH
6 1 (0.46%) Structured Cabling
6 1 (0.46%) Unified Communications
6 1 (0.46%) VSAN
6 1 (0.46%) WebEx
6 1 (0.46%) Wireless
Database & Business Intelligence
1 18 (8.29%) Power BI
2 7 (3.23%) Data Warehouse
3 6 (2.76%) Power Query
3 6 (2.76%) ZAP BI
4 4 (1.84%) DynamoDB
5 2 (0.92%) BigQuery
5 2 (0.92%) Crystal Reports
5 2 (0.92%) Tableau
6 1 (0.46%) Amazon Redshift
6 1 (0.46%) Data Lake
6 1 (0.46%) SQL Server
Development Applications
1 6 (2.76%) JIRA
2 1 (0.46%) CircleCI
2 1 (0.46%) Git
2 1 (0.46%) GitLab
General
1 73 (33.64%) Social Skills
2 45 (20.74%) Finance
3 44 (20.28%) Marketing
4 32 (14.75%) Retail
5 23 (10.60%) Analytical Skills
6 20 (9.22%) Public Sector
7 15 (6.91%) Banking
8 10 (4.61%) Presentation Skills
9 8 (3.69%) Manufacturing
9 8 (3.69%) Organisational Skills
10 7 (3.23%) Advertising
11 5 (2.30%) Influencing Skills
11 5 (2.30%) Local Government
12 4 (1.84%) French Language
12 4 (1.84%) German Language
12 4 (1.84%) Italian Language
12 4 (1.84%) Legal
13 3 (1.38%) Financial Institution
13 3 (1.38%) Pharmaceutical
13 3 (1.38%) Telecoms
Job Titles
1 46 (21.20%) Architect
2 32 (14.75%) Lead
3 25 (11.52%) Consultant
4 21 (9.68%) Developer
5 19 (8.76%) Senior
6 12 (5.53%) Lead Architect
7 10 (4.61%) Product Manager
7 10 (4.61%) Project Manager
8 9 (4.15%) Artificial Intelligence Architect
8 9 (4.15%) Service Manager
8 9 (4.15%) Solutions Architect
9 8 (3.69%) Voice Architect
10 7 (3.23%) Delivery Manager
10 7 (3.23%) Designer
10 7 (3.23%) Dynamics 365 Consultant
10 7 (3.23%) Dynamics 365 Developer
11 6 (2.76%) Business Intelligence Developer
11 6 (2.76%) Network Architect
11 6 (2.76%) Report Developer
11 6 (2.76%) SQL Developer
Libraries, Frameworks & Software Standards
1 9 (4.15%) .NET
2 6 (2.76%) Middleware
3 3 (1.38%) Kafka
3 3 (1.38%) PySpark
3 3 (1.38%) REST
3 3 (1.38%) SAP Fiori
4 2 (0.92%) AngularJS
4 2 (0.92%) CSS
4 2 (0.92%) HTML
4 2 (0.92%) HTML5 Canvas
4 2 (0.92%) SOAP
5 1 (0.46%) .NET Framework
5 1 (0.46%) ADO
5 1 (0.46%) ASP.NET Web API
5 1 (0.46%) iOS SDK
5 1 (0.46%) Kendo UI
5 1 (0.46%) Oracle Fusion
5 1 (0.46%) SailPoint
5 1 (0.46%) Spring
5 1 (0.46%) Spring Boot
Miscellaneous
1 12 (5.53%) Virtual Team
2 11 (5.07%) Product Ownership
3 10 (4.61%) AI Agents
4 9 (4.15%) Data Protection Act
4 9 (4.15%) IVR
4 9 (4.15%) Onboarding
5 7 (3.23%) Cloud Native
5 7 (3.23%) Legacy Systems
5 7 (3.23%) Mobile App
6 6 (2.76%) Data Centre
6 6 (2.76%) Marketing Technology
7 4 (1.84%) Analytical Mindset
7 4 (1.84%) Hybrid Cloud
7 4 (1.84%) Social Media
8 3 (1.38%) FPGA
8 3 (1.38%) Life Science
8 3 (1.38%) Verilog
8 3 (1.38%) VHDL
9 2 (0.92%) Blog
9 2 (0.92%) Management Information System
Operating Systems
1 7 (3.23%) Windows
2 5 (2.30%) Linux
3 3 (1.38%) Embedded Linux
4 2 (0.92%) Windows Server
5 1 (0.46%) Android
5 1 (0.46%) Apple iOS
5 1 (0.46%) Unix
Processes & Methodologies
1 62 (28.57%) Stakeholder Management
2 61 (28.11%) CRM
3 44 (20.28%) Problem-Solving
4 43 (19.82%) Analytics
5 41 (18.89%) Agile
6 39 (17.97%) AI
6 39 (17.97%) Customer Experience
7 36 (16.59%) Roadmaps
8 34 (15.67%) Migration
9 27 (12.44%) Continuous Improvement
9 27 (12.44%) Decision-Making
10 25 (11.52%) Customer Service
11 24 (11.06%) Stakeholder Engagement
12 23 (10.60%) Workshop Facilitation
13 21 (9.68%) Requirements Gathering
14 19 (8.76%) E-Commerce
14 19 (8.76%) Use Case
15 18 (8.29%) Business Intelligence
16 17 (7.83%) Presales
16 17 (7.83%) Workflow
Programming Languages
1 20 (9.22%) JavaScript
2 17 (7.83%) SQL
3 15 (6.91%) Python
4 12 (5.53%) C#
5 8 (3.69%) Data Analysis Expressions
6 6 (2.76%) VBA
7 3 (1.38%) ABAP
7 3 (1.38%) C
7 3 (1.38%) C++
7 3 (1.38%) Embedded C
7 3 (1.38%) Embedded C++
7 3 (1.38%) PowerShell
8 2 (0.92%) Bash
8 2 (0.92%) TypeScript
9 1 (0.46%) Apex Code
9 1 (0.46%) Java
9 1 (0.46%) Perl
9 1 (0.46%) R
9 1 (0.46%) T-SQL
9 1 (0.46%) X++
Qualifications
1 40 (18.43%) Security Cleared
2 22 (10.14%) SC Cleared
3 14 (6.45%) DV Cleared
4 11 (5.07%) Degree
5 6 (2.76%) Microsoft Certification
6 5 (2.30%) BPSS Clearance
7 4 (1.84%) PMI Certification
8 3 (1.38%) PMP
9 1 (0.46%) AWS Certification
9 1 (0.46%) CEH
9 1 (0.46%) CISM
9 1 (0.46%) CISSP
9 1 (0.46%) Computer Science Degree
9 1 (0.46%) Postgraduate
9 1 (0.46%) TOGAF Certification
9 1 (0.46%) VCAP
9 1 (0.46%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (6.45%) GDPR
2 10 (4.61%) Data Quality
3 7 (3.23%) QA
4 5 (2.30%) NIST
5 3 (1.38%) Accessibility
5 3 (1.38%) Actionable Recommendations
5 3 (1.38%) ISO/IEC 27001
6 2 (0.92%) PMO
6 2 (0.92%) SLA
7 1 (0.46%) Def Stans
7 1 (0.46%) ISO 22301
7 1 (0.46%) NIST 800
7 1 (0.46%) PCI DSS
7 1 (0.46%) PERC
7 1 (0.46%) Sarbanes-Oxley
7 1 (0.46%) SOC 2
System Software
1 4 (1.84%) Active Directory
2 3 (1.38%) VMware Infrastructure
3 2 (0.92%) Virtual Desktop
4 1 (0.46%) IAG
4 1 (0.46%) VMware NSX
4 1 (0.46%) vSphere
Systems Management
1 7 (3.23%) Systems Management Server (SMS)
2 6 (2.76%) Terraform
3 2 (0.92%) Ansible
3 2 (0.92%) Microsoft Intune
4 1 (0.46%) Jamf Pro
4 1 (0.46%) Kubernetes
4 1 (0.46%) Rundeck
4 1 (0.46%) Single Sign-On
4 1 (0.46%) vRealize
4 1 (0.46%) VxRail
Vendors
1 57 (26.27%) Microsoft
2 20 (9.22%) Salesforce
3 11 (5.07%) Google
4 10 (4.61%) Salesforce Marketing Cloud
4 10 (4.61%) ServiceNow
5 7 (3.23%) Adobe
5 7 (3.23%) Databricks
5 7 (3.23%) SAP
6 6 (2.76%) Braze
6 6 (2.76%) Sage
7 5 (2.30%) Cisco
7 5 (2.30%) Pega
8 4 (1.84%) Genesys
9 3 (1.38%) CyberArk
9 3 (1.38%) F5
9 3 (1.38%) Intel
9 3 (1.38%) Oracle
9 3 (1.38%) TIBCO
9 3 (1.38%) VMware
9 3 (1.38%) Xilinx
354 Customer Engagement jobs in England