Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 2 January 2026, with comparisons to the same periods in the previous two years.

 6 months to
2 Jan 2026		 Same period 2025 Same period 2024
Rank 356 390 423
Rank change year-on-year +34 +33 +127
Contract jobs citing Customer Engagement 196 107 133
As % of all contract jobs in England 0.62% 0.38% 0.36%
As % of the Processes & Methodologies category 0.70% 0.43% 0.41%
Number of daily rates quoted 91 74 78
10th Percentile £313 £338 £171
25th Percentile £419 £413 £450
Median daily rate (50th Percentile) £525 £559 £550
Median % change year-on-year -6.00% +1.55% -2.44%
75th Percentile £600 £647 £672
90th Percentile £675 £700 £694
UK median daily rate £520 £533 £563
% change year-on-year -2.44% -5.24% +1.12%
Number of hourly rates quoted 12 5 2
10th Percentile - - £51.75
25th Percentile £14.00 £27.50 £52.51
Median hourly rate £24.50 £52.50 £54.40
Median % change year-on-year -53.33% -3.48% +159.02%
75th Percentile £35.00 £65.00 £55.66
90th Percentile £37.25 £66.65 £56.04
UK median hourly rate £24.50 £52.50 £56.29
% change year-on-year -53.33% -6.73% +175.59%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 28,067 24,730 32,211
As % of all contract IT jobs advertised in England 88.57% 88.83% 88.19%
Number of daily rates quoted 17,937 15,201 21,830
10th Percentile £304 £310 £306
25th Percentile £408 £413 £425
Median daily rate (50th Percentile) £500 £525 £540
Median % change year-on-year -4.76% -2.78% -1.82%
75th Percentile £625 £645 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,762 813 1,440
10th Percentile £15.18 £15.62 £14.25
25th Percentile £17.96 £20.30 £19.06
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +25.35%
75th Percentile £57.44 £64.50 £65.00
90th Percentile £70.00 £75.00 £77.50
UK median hourly rate £25.15 £32.50 £43.79
% change year-on-year -22.62% -25.79% +25.12%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 2 January 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 2 January 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 2 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +36 109 £520 +9.47% 78
South East -10 27 £525 -6.67% 44
West Midlands -24 20 £600 +5.82% 14
Midlands -24 20 £600 +5.82% 18
North of England -24 16 £350 -38.27% 32
East of England -11 15 £425 -19.05% 8
North West -22 9 £350 - 17
Yorkshire -44 7 - - 12
South West -18 3 £463 -21.61% 15
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (2.04%) SharePoint
2 3 (1.53%) WordPress
3 2 (1.02%) Apache Spark
3 2 (1.02%) Microsoft Exchange
3 2 (1.02%) Oracle Workflow
4 1 (0.51%) CMS
4 1 (0.51%) Confluence
Applications
1 5 (2.55%) Chatbot
1 5 (2.55%) Microsoft Excel
1 5 (2.55%) Microsoft Office
2 3 (1.53%) Notion
3 2 (1.02%) MS Visio
4 1 (0.51%) Adobe After Effects
4 1 (0.51%) Adobe Illustrator
4 1 (0.51%) Adobe Premiere
4 1 (0.51%) Microsoft PowerPoint
4 1 (0.51%) Microsoft Project
4 1 (0.51%) Photoshop
Business Applications
1 44 (22.45%) Dynamics CRM
2 3 (1.53%) SAP S/4HANA
3 2 (1.02%) Oracle Assets
3 2 (1.02%) Oracle ERP
3 2 (1.02%) Oracle Payables
3 2 (1.02%) Oracle Subledger Accounting
3 2 (1.02%) Salesforce CRM
3 2 (1.02%) SAP CX
4 1 (0.51%) Dynamics NAV
4 1 (0.51%) MIS ActiveH
4 1 (0.51%) NetSuite
4 1 (0.51%) Payment Gateway
4 1 (0.51%) SAP Hybris
4 1 (0.51%) SAP WM
4 1 (0.51%) Sprinklr
Cloud Services
1 55 (28.06%) Dynamics 365
2 50 (25.51%) Azure
3 47 (23.98%) Power Platform
4 29 (14.80%) Power Automate
5 22 (11.22%) PowerApps
6 17 (8.67%) AWS
6 17 (8.67%) Azure Logic Apps
7 13 (6.63%) Azure DevOps
7 13 (6.63%) SaaS
8 10 (5.10%) Azure Data Factory
9 8 (4.08%) Microsoft 365
10 7 (3.57%) GCP
10 7 (3.57%) Snowflake
11 6 (3.06%) AtomSphere
11 6 (3.06%) Azure Functions
11 6 (3.06%) Boomi
11 6 (3.06%) Entra ID
11 6 (3.06%) Serverless
12 5 (2.55%) Salesforce Sales Cloud
13 4 (2.04%) Canva
Communications & Networking
1 12 (6.12%) HTTP
2 10 (5.10%) VPN
3 8 (4.08%) WAN
4 7 (3.57%) TCP/IP
5 5 (2.55%) LAN
6 4 (2.04%) Wi-Fi
7 3 (1.53%) Network Security
7 3 (1.53%) SD-WAN
8 2 (1.02%) Firewall
8 2 (1.02%) SMS
8 2 (1.02%) VLAN
8 2 (1.02%) Wireshark
9 1 (0.51%) BGP
9 1 (0.51%) BIG-IP
9 1 (0.51%) DHCP
9 1 (0.51%) DNS
9 1 (0.51%) F5 BIG-IP GTM
9 1 (0.51%) F5 BIG-IP LTM
9 1 (0.51%) OSPF
9 1 (0.51%) VSAN
Database & Business Intelligence
1 25 (12.76%) Power BI
2 5 (2.55%) Tableau
3 4 (2.04%) SQL Server Integration Services
4 3 (1.53%) BigQuery
4 3 (1.53%) Data Lake
4 3 (1.53%) Data Warehouse
5 2 (1.02%) Azure SQL Database
5 2 (1.02%) SQL Server
6 1 (0.51%) DB2
6 1 (0.51%) Looker
6 1 (0.51%) Mixpanel
6 1 (0.51%) MongoDB
Development Applications
1 2 (1.02%) Burp Suite
1 2 (1.02%) Fiddler
1 2 (1.02%) JDeveloper
1 2 (1.02%) JIRA
1 2 (1.02%) Metasploit
1 2 (1.02%) sqlmap
2 1 (0.51%) Git
2 1 (0.51%) GitLab
2 1 (0.51%) Jenkins
General
1 83 (42.35%) Social Skills
2 63 (32.14%) Marketing
3 45 (22.96%) Analytical Skills
4 28 (14.29%) Finance
5 19 (9.69%) Public Sector
6 14 (7.14%) Retail
7 10 (5.10%) Banking
8 7 (3.57%) Brand Awareness
8 7 (3.57%) Italian Language
9 6 (3.06%) Telecoms
10 5 (2.55%) Manufacturing
11 4 (2.04%) Documentation Skills
12 3 (1.53%) Billing
12 3 (1.53%) Electronics
12 3 (1.53%) Presentation Skills
13 2 (1.02%) Back Office
13 2 (1.02%) Influencing Skills
13 2 (1.02%) Legal
13 2 (1.02%) Military
13 2 (1.02%) Retail Banking
Job Titles
1 32 (16.33%) Architect
2 31 (15.82%) Developer
3 22 (11.22%) Analyst
3 22 (11.22%) Consultant
4 18 (9.18%) Dynamics 365 Developer
5 14 (7.14%) Senior
6 12 (6.12%) Project Manager
6 12 (6.12%) Solutions Architect
7 11 (5.61%) Lead
8 9 (4.59%) Dynamics 365 Consultant
8 9 (4.59%) Senior Manager
8 9 (4.59%) Technical Architect
9 8 (4.08%) Marketing Manager
10 7 (3.57%) Dynamics 365 Architect
10 7 (3.57%) Functional Consultant
10 7 (3.57%) Technical Support
11 6 (3.06%) Integration Developer
11 6 (3.06%) Senior Marketing Manager
11 6 (3.06%) Technical Manager
11 6 (3.06%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 19 (9.69%) JSON
2 17 (8.67%) .NET
3 15 (7.65%) HTML
4 12 (6.12%) REST
5 9 (4.59%) HTML5 Canvas
5 9 (4.59%) SOAP
6 8 (4.08%) OAuth
7 6 (3.06%) Ajax
7 6 (3.06%) OAuth2
7 6 (3.06%) XML
8 3 (1.53%) CSS
9 2 (1.02%) .NET Core
9 2 (1.02%) ARM Templates
9 2 (1.02%) Microsoft Graph
9 2 (1.02%) Oracle Fusion
9 2 (1.02%) PyTorch
9 2 (1.02%) RESTful
9 2 (1.02%) scikit-learn
9 2 (1.02%) TensorFlow
10 1 (0.51%) Visualforce
Miscellaneous
1 12 (6.12%) Social Media
2 10 (5.10%) Product Ownership
3 8 (4.08%) Marketing Technology
4 7 (3.57%) Analytical Mindset
4 7 (3.57%) Security Posture
5 6 (3.06%) Data Protection Act
5 6 (3.06%) Web Conferencing
6 5 (2.55%) Cyber Threat
7 4 (2.04%) Cloud Native
7 4 (2.04%) IVR
7 4 (2.04%) Legacy Systems
7 4 (2.04%) Low-Code
7 4 (2.04%) Management Information System
8 3 (1.53%) Greenfield Project
8 3 (1.53%) Hybrid Cloud
8 3 (1.53%) Midjourney
8 3 (1.53%) Mobile App
8 3 (1.53%) Taxonomies
9 2 (1.02%) AI Agents
9 2 (1.02%) Security Operations Centre
Operating Systems
1 10 (5.10%) Windows
2 5 (2.55%) Linux
3 3 (1.53%) Unix
4 2 (1.02%) Mac OS
4 2 (1.02%) Windows Server
Processes & Methodologies
1 82 (41.84%) CRM
2 59 (30.10%) Agile
3 41 (20.92%) Stakeholder Management
4 38 (19.39%) Analytics
5 36 (18.37%) DevOps
6 34 (17.35%) Problem-Solving
7 28 (14.29%) Business Intelligence
8 26 (13.27%) Stakeholder Engagement
9 24 (12.24%) AI
9 24 (12.24%) Customer Service
10 21 (10.71%) Customer Experience
11 20 (10.20%) Continuous Improvement
11 20 (10.20%) Validation
12 19 (9.69%) Roadmaps
13 18 (9.18%) CI/CD
13 18 (9.18%) Data Modelling
13 18 (9.18%) Marketing Automation
13 18 (9.18%) Project Management
14 15 (7.65%) Mentoring
15 14 (7.14%) Digital Marketing
Programming Languages
1 27 (13.78%) JavaScript
2 26 (13.27%) C#
3 15 (7.65%) Python
3 15 (7.65%) SQL
4 8 (4.08%) Java
5 6 (3.06%) Groovy
5 6 (3.06%) T-SQL
6 5 (2.55%) PowerShell
7 4 (2.04%) TypeScript
8 3 (1.53%) Bash
8 3 (1.53%) Bicep
9 2 (1.02%) Scala
10 1 (0.51%) Apex Code
10 1 (0.51%) C++
10 1 (0.51%) Data Analysis Expressions
10 1 (0.51%) Go
10 1 (0.51%) Kusto Query Language
Qualifications
1 20 (10.20%) Degree
1 20 (10.20%) Security Cleared
2 14 (7.14%) SC Cleared
3 11 (5.61%) Computer Science Degree
4 10 (5.10%) Microsoft Certification
5 6 (3.06%) GPEN
5 6 (3.06%) OSCP
6 4 (2.04%) GWAPT
7 3 (1.53%) Azure Certification
8 2 (1.02%) DV Cleared
8 2 (1.02%) GXPN
8 2 (1.02%) OSCE
8 2 (1.02%) SANS
9 1 (0.51%) CCIE
9 1 (0.51%) CCNP
9 1 (0.51%) Cisco Certification
9 1 (0.51%) CISSP
9 1 (0.51%) PMI Certification
9 1 (0.51%) PMP
9 1 (0.51%) SAP Certification
Quality Assurance & Compliance
1 20 (10.20%) GDPR
2 10 (5.10%) Accessibility
3 7 (3.57%) QA
4 5 (2.55%) California Consumer Privacy Act
5 4 (2.04%) SLA
6 3 (1.53%) NIST
7 2 (1.02%) Data Quality
7 2 (1.02%) PMO
8 1 (0.51%) Cyber Essentials
8 1 (0.51%) Cyber Essentials PLUS
8 1 (0.51%) GRC
8 1 (0.51%) ISO/IEC 27001
8 1 (0.51%) PCI DSS
System Software
1 10 (5.10%) Active Directory
2 1 (0.51%) Docker
2 1 (0.51%) VMware Infrastructure
2 1 (0.51%) VMware NSX
2 1 (0.51%) vSphere
Systems Management
1 4 (2.04%) Terraform
2 2 (1.02%) Active Directory Federation Services
2 2 (1.02%) Ansible
2 2 (1.02%) Kubernetes
2 2 (1.02%) Microsoft Intune
2 2 (1.02%) Nessus
2 2 (1.02%) Nmap
2 2 (1.02%) Systems Management Server (SMS)
2 2 (1.02%) SysTrack
3 1 (0.51%) Tivoli
Vendors
1 70 (35.71%) Microsoft
2 22 (11.22%) Salesforce
3 10 (5.10%) ServiceNow
4 9 (4.59%) SAP
5 6 (3.06%) Adobe
5 6 (3.06%) Databricks
6 5 (2.55%) CyberArk
6 5 (2.55%) Genesys
6 5 (2.55%) Google
6 5 (2.55%) Oracle
7 4 (2.04%) Cvent
7 4 (2.04%) Meraki
7 4 (2.04%) Salesforce Marketing Cloud
8 3 (1.53%) CrowdStrike
8 3 (1.53%) Palo Alto
8 3 (1.53%) Pega
8 3 (1.53%) YouTube
9 2 (1.02%) Cisco
9 2 (1.02%) Remedy
9 2 (1.02%) Riverbed
196 Customer Engagement jobs in England