Period
to 23 April 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 23 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > England
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 637 641 616
Rank change year-on-year +4 -25 +14
Contract jobs citing Customer Engagement 215 174 237
As % of all contract IT jobs advertised in England 0.23% 0.20% 0.24%
As % of the Processes & Methodologies category 0.27% 0.24% 0.29%
Number of daily rates quoted 140 104 160
England median daily rate £425 £449 £425
Median daily rate % change year-on-year -5.29% +5.59% +1.19%
10th Percentile £210 £276 £290
90th Percentile £675 £650 £576
UK median daily rate £425 £450 £425
% change year-on-year -5.56% +5.88% +2.41%
Number of hourly rates quoted 4 0 3
England median hourly rate £27.00 - £42.50
10th Percentile £25.00 - £39.45
90th Percentile £29.70 - £51.15
UK median hourly rate £25.00 - £42.50

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,443 72,046 81,766
As % of all contract IT jobs advertised in England 85.77% 84.55% 83.87%
Number of daily rates quoted 52,810 47,678 54,210
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.29%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £613
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,049 1,933 2,213
England median hourly rate £22.50 £25.00 £23.50
Median hourly rate % change year-on-year -10.00% +6.38% +11.90%
10th Percentile £11.25 £11.25 £11.47
90th Percentile £50.25 £50.00 £50.00
UK median hourly rate £22.50 £25.00 £25.00
% change year-on-year -10.00% - +20.34%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 6 months to 23 April 2018.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 23 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -31 94 £450 -16.67% 37
South East +12 75 £375 -8.54% 23
North of England +6 20 £438 +6.06% 19
North West -6 18 £375 -11.76% 14
South West +14 10 £438 -11.62% 10
Midlands -18 9 £495 +52.31% 3
West Midlands -8 7 £480 +47.69% 1
East of England -17 5 £370 -12.94% 5
East Midlands +2 2 £550 - 2
Yorkshire -12 2 £475 +137.50% 2
South Coast - 2 £500 -
Customer Engagement
UK

For the 6 months to 23 April 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer Engagement.

1 50 (23.26%) Agile Software Development
2 42 (19.53%) Finance
2 42 (19.53%) Marketing
3 41 (19.07%) Project Management
4 34 (15.81%) Windows
4 34 (15.81%) User Experience
5 31 (14.42%) Analytical Skills
5 31 (14.42%) Microsoft
6 28 (13.02%) Security Cleared
7 27 (12.56%) Degree
8 26 (12.09%) Stakeholder Management
9 22 (10.23%) Active Directory
10 20 (9.30%) CRM
10 20 (9.30%) Oracle
10 20 (9.30%) SC Cleared
10 20 (9.30%) Windows Server
10 20 (9.30%) Problem-Solving
11 18 (8.37%) Visualisation
11 18 (8.37%) JavaScript
12 17 (7.91%) HTML
12 17 (7.91%) Banking
12 17 (7.91%) Retail
12 17 (7.91%) Operations Research
13 16 (7.44%) Analytics
13 16 (7.44%) ITIL
14 15 (6.98%) CSS
14 15 (6.98%) SQL
14 15 (6.98%) Microsoft Azure
15 14 (6.51%) Digital Marketing
15 14 (6.51%) Waterfall

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (5.58%) MS Exchange
2 9 (4.19%) SAS
3 6 (2.79%) CMS
3 6 (2.79%) SharePoint
4 4 (1.86%) Apache Pig
4 4 (1.86%) BizTalk Server
4 4 (1.86%) Skype for Business
5 2 (0.93%) Adobe Experience Manager
6 1 (0.47%) Apache
6 1 (0.47%) Apache Solr
6 1 (0.47%) Apache Spark
6 1 (0.47%) Drupal
Applications
1 11 (5.12%) Microsoft Excel
2 10 (4.65%) Spreadsheet
3 9 (4.19%) Photoshop
4 8 (3.72%) Adobe Illustrator
4 8 (3.72%) Microsoft Office
5 7 (3.26%) Adobe After Effects
6 6 (2.79%) Adobe Premiere
7 5 (2.33%) InVision
8 3 (1.40%) Microsoft PowerPoint
8 3 (1.40%) MS Visio
9 1 (0.47%) Fireworks
9 1 (0.47%) Microsoft Project
Business Applications
1 6 (2.79%) Eloqua
2 2 (0.93%) Dynamics CRM
2 2 (0.93%) Social Studio
3 1 (0.47%) Adobe Campaign
3 1 (0.47%) Exstream
3 1 (0.47%) FastStats
3 1 (0.47%) Finacle
3 1 (0.47%) FLEXCUBE
3 1 (0.47%) Oracle Applications
3 1 (0.47%) SAP HR
Cloud Services
1 15 (6.98%) Microsoft Azure
2 11 (5.12%) Office 365
3 6 (2.79%) IaaS
3 6 (2.79%) PaaS
4 5 (2.33%) Cloud Computing
4 5 (2.33%) Google Play
5 4 (1.86%) SaaS
6 3 (1.40%) Amazon AWS
6 3 (1.40%) Azure Active Directory
7 2 (0.93%) Google Analytics
8 1 (0.47%) Boomi
8 1 (0.47%) GitHub
8 1 (0.47%) Slack
Communications & Networking
1 4 (1.86%) DNS
1 4 (1.86%) Skype
2 3 (1.40%) DHCP
2 3 (1.40%) LAN
2 3 (1.40%) WAN
3 2 (0.93%) 5G
3 2 (0.93%) Firewall
3 2 (0.93%) Internet
3 2 (0.93%) Radio Access Network
3 2 (0.93%) SMS
4 1 (0.47%) HTTP
4 1 (0.47%) Intranet
4 1 (0.47%) Network Security
Database & Business Intelligence
1 10 (4.65%) SQL Server
2 8 (3.72%) Power BI
2 8 (3.72%) SAS EBI
3 4 (1.86%) Big Data
4 3 (1.40%) Data Warehouse
4 3 (1.40%) Hadoop
4 3 (1.40%) MongoDB
4 3 (1.40%) NoSQL
4 3 (1.40%) PowerCenter
5 2 (0.93%) Data Mining
5 2 (0.93%) EDRMS
5 2 (0.93%) Oracle Database
6 1 (0.47%) EDMS
6 1 (0.47%) GIS
6 1 (0.47%) Presto
6 1 (0.47%) Redis
6 1 (0.47%) Relational Database
Development Applications
1 7 (3.26%) Axure RP
1 7 (3.26%) Git (software)
2 5 (2.33%) JIRA
2 5 (2.33%) MSI
3 3 (1.40%) JIRA Agile
3 3 (1.40%) VersionOne
4 2 (0.93%) Balsamiq Mockups
4 2 (0.93%) Jenkins
4 2 (0.93%) Oracle Forms
5 1 (0.47%) Appium
5 1 (0.47%) Grunt
5 1 (0.47%) Maven
5 1 (0.47%) Team Foundation Server
5 1 (0.47%) Visual Studio
General
1 42 (19.53%) Finance
1 42 (19.53%) Marketing
2 17 (7.91%) Banking
2 17 (7.91%) Retail
3 9 (4.19%) Telecoms
4 5 (2.33%) Retail Banking
5 4 (1.86%) Legal
6 3 (1.40%) Advertising
7 2 (0.93%) Back Office
7 2 (0.93%) Billing
7 2 (0.93%) Games
7 2 (0.93%) Publishing
8 1 (0.47%) Corporate Banking
8 1 (0.47%) Electronics
8 1 (0.47%) Financial Institution
8 1 (0.47%) Investment Banking
8 1 (0.47%) Law
8 1 (0.47%) Manufacturing
8 1 (0.47%) Online Betting
8 1 (0.47%) Pharmaceutical
Job Titles
1 50 (23.26%) Analyst
2 30 (13.95%) Business Analyst
3 26 (12.09%) Architect
4 22 (10.23%) Project Manager
5 14 (6.51%) Designer
6 10 (4.65%) Programme Manager
7 9 (4.19%) Consultant
7 9 (4.19%) Senior Analyst
7 9 (4.19%) UX Designer
8 8 (3.72%) IT Manager
9 7 (3.26%) Developer
9 7 (3.26%) Marketing Manager
9 7 (3.26%) Senior Business Analyst
9 7 (3.26%) Service Architect
9 7 (3.26%) Support Analyst
10 6 (2.79%) Content Manager
10 6 (2.79%) Scrum Master
11 5 (2.33%) Cloud Engineer
11 5 (2.33%) Senior Manager
11 5 (2.33%) Web Manager
Libraries, Frameworks & Software Standards
1 17 (7.91%) HTML
2 15 (6.98%) CSS
3 7 (3.26%) .NET
3 7 (3.26%) Web Services
4 5 (2.33%) Android SDK
4 5 (2.33%) Dagger
4 5 (2.33%) JSON
4 5 (2.33%) RESTful
4 5 (2.33%) Retrofit
4 5 (2.33%) RxJava
5 4 (1.86%) AngularJS
5 4 (1.86%) CSS3
5 4 (1.86%) HTML5
5 4 (1.86%) Ruby on Rails
6 3 (1.40%) Node.js
6 3 (1.40%) React
7 2 (0.93%) .NET Framework
7 2 (0.93%) jQuery
7 2 (0.93%) Natural Language Processing
7 2 (0.93%) REST
Miscellaneous
1 34 (15.81%) User Experience
2 31 (14.42%) Analytical Skills
3 9 (4.19%) Management Information System
4 5 (2.33%) Mobile App
4 5 (2.33%) Social Media
5 4 (1.86%) Marketing Technology
5 4 (1.86%) Virtual Team
6 3 (1.40%) Computer Science
6 3 (1.40%) Enterprise Software
6 3 (1.40%) Self-Motivation
7 2 (0.93%) Blackberry
7 2 (0.93%) Cloud Native
7 2 (0.93%) Data Centre
7 2 (0.93%) EPoS
7 2 (0.93%) Machine to Machine
7 2 (0.93%) PMI
8 1 (0.47%) Algorithms
8 1 (0.47%) Foreign Exchange (FX)
8 1 (0.47%) Over-the-Top Content
8 1 (0.47%) Replication
Operating Systems
1 34 (15.81%) Windows
2 20 (9.30%) Windows Server
3 14 (6.51%) Windows 10
4 11 (5.12%) Linux
5 7 (3.26%) Android
6 6 (2.79%) Windows 7
7 2 (0.93%) Apple iOS
8 1 (0.47%) Unix
8 1 (0.47%) Windows Server 2012
Processes & Methodologies
1 50 (23.26%) Agile Software Development
2 41 (19.07%) Project Management
3 26 (12.09%) Stakeholder Management
4 20 (9.30%) CRM
4 20 (9.30%) Problem-Solving
5 18 (8.37%) Visualisation
6 17 (7.91%) Operations Research
7 16 (7.44%) Analytics
7 16 (7.44%) ITIL
8 14 (6.51%) Digital Marketing
8 14 (6.51%) Scrum
8 14 (6.51%) Waterfall
9 13 (6.05%) Change Management
10 12 (5.58%) Business Analysis
10 12 (5.58%) Business Intelligence
10 12 (5.58%) Data Management
10 12 (5.58%) E-Commerce
10 12 (5.58%) Mentoring
10 12 (5.58%) Service Management
10 12 (5.58%) Workflow
Programming Languages
1 18 (8.37%) JavaScript
2 15 (6.98%) SQL
3 14 (6.51%) Java
4 9 (4.19%) PowerShell
4 9 (4.19%) Python
5 7 (3.26%) C++
5 7 (3.26%) R
5 7 (3.26%) VBA
6 5 (2.33%) Perl
7 4 (1.86%) C
7 4 (1.86%) Kotlin
7 4 (1.86%) PHP
7 4 (1.86%) Ruby
8 3 (1.40%) C#
9 2 (0.93%) Apple Swift
9 2 (0.93%) Objective-C
10 1 (0.47%) ActionScript
10 1 (0.47%) PL/SQL
Qualifications
1 28 (13.02%) Security Cleared
2 27 (12.56%) Degree
3 20 (9.30%) SC Cleared
4 7 (3.26%) PMI Certification
5 6 (2.79%) ISEB
5 6 (2.79%) Master's Degree
5 6 (2.79%) PMP
6 4 (1.86%) MCITP
6 4 (1.86%) MCTS
6 4 (1.86%) Microsoft Certification
7 3 (1.40%) BPSS Clearance
7 3 (1.40%) CTC Cleared
8 2 (0.93%) ITIL Certification
8 2 (0.93%) TOGAF Certification
9 1 (0.47%) CCNA
9 1 (0.47%) CCNP
9 1 (0.47%) Cisco Certification
9 1 (0.47%) MBA
9 1 (0.47%) MCP
9 1 (0.47%) PhD
Quality Assurance & Compliance
1 14 (6.51%) GDPR
2 8 (3.72%) QA
3 5 (2.33%) ISO 9001
3 5 (2.33%) ISO/IEC 12207
4 4 (1.86%) ISO/IEC 20000
4 4 (1.86%) SLA
5 3 (1.40%) Data Quality
5 3 (1.40%) PMO
6 2 (0.93%) Disclosure Scotland
7 1 (0.47%) ISO 8583
7 1 (0.47%) SEPA
System Software
1 22 (10.23%) Active Directory
2 4 (1.86%) VMware Infrastructure
3 3 (1.40%) Virtual Machines
4 2 (0.93%) Docker
4 2 (0.93%) Microsoft App-V
Systems Management
1 5 (2.33%) SCCM
2 3 (1.40%) Opscode Chef
2 3 (1.40%) Puppet
3 2 (0.93%) SCOM
3 2 (0.93%) vCenter Server
4 1 (0.47%) Ansible
4 1 (0.47%) OpenView Configuration Management
4 1 (0.47%) PowerCLI
4 1 (0.47%) Single Sign-On
4 1 (0.47%) vRealize
4 1 (0.47%) vRealize Orchestrator
Vendors
1 31 (14.42%) Microsoft
2 20 (9.30%) Oracle
3 13 (6.05%) Google
4 7 (3.26%) Siebel
5 5 (2.33%) Adobe
5 5 (2.33%) Citrix
6 4 (1.86%) Cisco
6 4 (1.86%) Salesforce.com
6 4 (1.86%) VMware
7 3 (1.40%) CA Agile Central
7 3 (1.40%) Capita
7 3 (1.40%) Ericsson
7 3 (1.40%) Informatica
7 3 (1.40%) Ivanti
7 3 (1.40%) SAP
8 2 (0.93%) Facebook
8 2 (0.93%) Pega
8 2 (0.93%) Salesforce Marketing Cloud
8 2 (0.93%) Sitecore
8 2 (0.93%) Twitter