Period
to 23 October 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > England
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 665 614 596
Rank change year-on-year -51 -18 +52
Contract jobs citing Customer Engagement 190 241 277
As % of all contract IT jobs advertised in England 0.20% 0.26% 0.28%
As % of the Processes & Methodologies category 0.23% 0.30% 0.33%
Number of daily rates quoted 125 142 158
England median daily rate £450 £425 £450
Median daily rate % change year-on-year +5.88% -5.56% +12.50%
10th Percentile £258 £313 £280
90th Percentile £620 £588 £638
UK median daily rate £450 £425 £450
% change year-on-year +5.88% -5.56% +12.50%
Number of hourly rates quoted 5 1 1
England median hourly rate £25.00 £16.84 £10.24
Median hourly rate % change year-on-year +48.50% +64.40% -82.79%
UK median hourly rate £25.00 £44.00 £10.24
% change year-on-year -43.18% +329.69% -82.79%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,550 79,195 83,380
As % of all contract IT jobs advertised in England 86.26% 85.93% 85.37%
Number of daily rates quoted 54,470 53,008 55,540
England median daily rate £473 £450 £425
Median daily rate % change year-on-year +5.00% +5.88% +3.03%
10th Percentile £300 £283 £263
90th Percentile £644 £631 £606
UK median daily rate £455 £450 £425
% change year-on-year +1.11% +5.88% +3.03%
Number of hourly rates quoted 2,180 1,862 2,214
England median hourly rate £21.00 £24.93 £22.50
Median hourly rate % change year-on-year -15.75% +10.78% +3.97%
10th Percentile £11.25 £11.25 £11.50
90th Percentile £50.00 £50.00 £48.00
UK median hourly rate £21.00 £24.98 £22.50
% change year-on-year -15.93% +11.02% +3.73%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 6 months to 23 October 2018.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Customer Engagement in England over the 6 months to 23 October 2018.

Contractor hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 80 £450 +5.88% 40
South East -44 52 £463 +4.23% 15
South West +2 25 £425 - 9
North of England -12 16 £413 +3.13% 16
North West -16 11 £425 +6.25% 6
Midlands -31 9 £550 +37.50% 9
East of England +7 6 £285 -28.75% 4
West Midlands -39 5 £550 +41.94% 8
East Midlands +8 4 - - 1
Yorkshire -6 4 £400 - 10
North East - 1 £425 -
Customer Engagement
UK

For the 6 months to 23 October 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer Engagement.

1 46 (24.21%) Agile Software Development
2 41 (21.58%) Marketing
3 40 (21.05%) ITIL
4 38 (20.00%) Service Management
4 38 (20.00%) Microsoft Azure
5 36 (18.95%) Security Cleared
5 36 (18.95%) Analytics
6 35 (18.42%) Project Management
7 32 (16.84%) Microsoft
8 29 (15.26%) Finance
9 26 (13.68%) Windows
10 24 (12.63%) Amazon AWS
11 23 (12.11%) Google
12 22 (11.58%) SQL
12 22 (11.58%) Mentoring
12 22 (11.58%) Collaborative Working
13 21 (11.05%) Data Warehouse
14 20 (10.53%) SC Cleared
14 20 (10.53%) Digital Marketing
15 19 (10.00%) Service Design
16 17 (8.95%) Problem-Solving
16 17 (8.95%) DV Cleared
16 17 (8.95%) PowerShell
16 17 (8.95%) Java
16 17 (8.95%) PRINCE2
16 17 (8.95%) Data Analysis
17 16 (8.42%) Degree
17 16 (8.42%) Scrum
17 16 (8.42%) CRM
18 15 (7.89%) SDLC

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (4.21%) Apache Spark
1 8 (4.21%) CMS
2 6 (3.16%) Adobe Experience Manager
3 5 (2.63%) MS Exchange
3 5 (2.63%) SharePoint
4 3 (1.58%) Skype for Business
5 2 (1.05%) Confluence
5 2 (1.05%) Drupal
5 2 (1.05%) OpenStack
5 2 (1.05%) WebSphere
5 2 (1.05%) WebSphere Application Server
6 1 (0.53%) Exchange Server 2007
6 1 (0.53%) SAS
6 1 (0.53%) Umbraco
Applications
1 7 (3.68%) Microsoft Project
2 5 (2.63%) Microsoft Office
3 4 (2.11%) Microsoft Excel
3 4 (2.11%) Spreadsheet
4 2 (1.05%) MS Visio
5 1 (0.53%) Microsoft PowerPoint
Business Applications
1 6 (3.16%) Dynamics CRM
2 5 (2.63%) Eloqua
3 1 (0.53%) Dynamics NAV
3 1 (0.53%) Salesforce.com CRM
Cloud Services
1 38 (20.00%) Microsoft Azure
2 24 (12.63%) Amazon AWS
3 15 (7.89%) Google Analytics
4 12 (6.32%) Office 365
5 3 (1.58%) Azure Active Directory
5 3 (1.58%) Azure Data Factory
5 3 (1.58%) Google Cloud Platform
5 3 (1.58%) SaaS
6 2 (1.05%) Amazon EC2
6 2 (1.05%) Amazon S3
6 2 (1.05%) AWS Elastic Beanstalk
6 2 (1.05%) AWS Lambda
6 2 (1.05%) Dynamics 365
6 2 (1.05%) Google Tag Manager
6 2 (1.05%) IaaS
6 2 (1.05%) Serverless
6 2 (1.05%) Virtual Private Cloud
7 1 (0.53%) Amazon ELB
7 1 (0.53%) Amazon Kinesis
7 1 (0.53%) GitHub
Communications & Networking
1 6 (3.16%) Software-Defined Networking
2 5 (2.63%) Internet
3 3 (1.58%) Cisco Nexus
3 3 (1.58%) DNS
3 3 (1.58%) Firewall
4 2 (1.05%) ATM
4 2 (1.05%) DHCP
4 2 (1.05%) Intranet
4 2 (1.05%) Skype
5 1 (0.53%) BGP
5 1 (0.53%) Cisco Firepower
5 1 (0.53%) LAN
5 1 (0.53%) MPLS
5 1 (0.53%) OSPF
5 1 (0.53%) SMS
5 1 (0.53%) VPLS
5 1 (0.53%) VPN
5 1 (0.53%) Wi-Fi
5 1 (0.53%) Wireless
5 1 (0.53%) WLAN
Database & Business Intelligence
1 21 (11.05%) Data Warehouse
2 15 (7.89%) SQL Server
3 14 (7.37%) Big Data
4 10 (5.26%) SQL Server Integration Services
5 8 (4.21%) Hadoop
6 6 (3.16%) Apache Hive
6 6 (3.16%) Sqoop
7 5 (2.63%) Data Mining
7 5 (2.63%) Relational Database
8 4 (2.11%) Azure SQL Database
8 4 (2.11%) Data Lake
8 4 (2.11%) Microsoft Analysis Services
8 4 (2.11%) Power BI
8 4 (2.11%) PowerCenter
8 4 (2.11%) SQL Server 2008
8 4 (2.11%) SQL Server 2012
8 4 (2.11%) SQL Server 2014
8 4 (2.11%) SQL Server Analysis Services
9 3 (1.58%) Azure SQL Data Warehouse
9 3 (1.58%) MongoDB
Development Applications
1 12 (6.32%) MSI
2 5 (2.63%) JIRA
3 4 (2.11%) Git (software)
3 4 (2.11%) Jenkins
4 3 (1.58%) Visual Studio
5 2 (1.05%) IBM UrbanCode
5 2 (1.05%) Team Foundation Server
6 1 (0.53%) Atlassian Bamboo
6 1 (0.53%) Axure RP
6 1 (0.53%) Grunt
6 1 (0.53%) JIRA Agile
6 1 (0.53%) SonarQube
6 1 (0.53%) SQL Server Management Studio (SSMS)
6 1 (0.53%) TeamCity
6 1 (0.53%) Visual Studio Team System
6 1 (0.53%) Xcode
General
1 41 (21.58%) Marketing
2 29 (15.26%) Finance
3 10 (5.26%) Banking
4 9 (4.74%) Legal
4 9 (4.74%) Retail
5 4 (2.11%) Pharmaceutical
6 3 (1.58%) Retail Banking
6 3 (1.58%) Telecoms
7 2 (1.05%) Financial Institution
7 2 (1.05%) Investment Banking
8 1 (0.53%) Advertising
8 1 (0.53%) French Language
8 1 (0.53%) Games
8 1 (0.53%) German Language
8 1 (0.53%) Italian Language
8 1 (0.53%) Japanese Language
8 1 (0.53%) Military
8 1 (0.53%) Publishing
Job Titles
1 35 (18.42%) Analyst
2 34 (17.89%) Architect
3 16 (8.42%) Service Architect
4 15 (7.89%) Developer
5 14 (7.37%) Consultant
6 13 (6.84%) Google Analytics Analyst
6 13 (6.84%) Google Analytics Web Analyst
6 13 (6.84%) Web Analyst
6 13 (6.84%) Web Analytics Analyst
7 12 (6.32%) Applications Packager
8 9 (4.74%) Business Analyst
9 8 (4.21%) Delivery Manager
9 8 (4.21%) Solutions Architect
10 6 (3.16%) DV Cleared Application Packager
11 5 (2.63%) Big Data Engineer
11 5 (2.63%) Designer
11 5 (2.63%) IT Manager
11 5 (2.63%) Marketing Specialist
11 5 (2.63%) Project Manager
11 5 (2.63%) QA Manager
Libraries, Frameworks & Software Standards
1 14 (7.37%) HTML
2 10 (5.26%) JSON
3 9 (4.74%) CSS
4 6 (3.16%) Spring
5 5 (2.63%) .NET
5 5 (2.63%) REST
5 5 (2.63%) RESTful
6 4 (2.11%) CSS3
6 4 (2.11%) HTML5
6 4 (2.11%) Web Services
7 3 (1.58%) Android SDK
7 3 (1.58%) RxJava
8 2 (1.05%) ASP.NET
8 2 (1.05%) Play Framework
8 2 (1.05%) SOAP
8 2 (1.05%) XML
9 1 (0.53%) Ajax
9 1 (0.53%) J2EE
9 1 (0.53%) LDAP
9 1 (0.53%) SAML
Miscellaneous
1 14 (7.37%) User Experience
2 12 (6.32%) Data Centre
3 9 (4.74%) Analytical Skills
4 7 (3.68%) Management Information System
4 7 (3.68%) Mobile App
5 3 (1.58%) Computer Science
5 3 (1.58%) Social Media
6 2 (1.05%) DataPower
6 2 (1.05%) FMCG
6 2 (1.05%) Machine to Machine
6 2 (1.05%) Online Banking
6 2 (1.05%) Replication
6 2 (1.05%) Virtual Team
7 1 (0.53%) Cyber Defence
7 1 (0.53%) Fintech
7 1 (0.53%) Greenfield Project
7 1 (0.53%) Hybrid Cloud
7 1 (0.53%) Internet of Things
7 1 (0.53%) PKI
7 1 (0.53%) SCADA
Operating Systems
1 26 (13.68%) Windows
2 13 (6.84%) Windows 7
3 12 (6.32%) Windows Server 2008
4 6 (3.16%) Android
4 6 (3.16%) Linux
5 5 (2.63%) Windows Server
6 4 (2.11%) Apple iOS
7 2 (1.05%) Unix
Processes & Methodologies
1 46 (24.21%) Agile Software Development
2 40 (21.05%) ITIL
3 38 (20.00%) Service Management
4 36 (18.95%) Analytics
5 35 (18.42%) Project Management
6 22 (11.58%) Collaborative Working
6 22 (11.58%) Mentoring
7 20 (10.53%) Digital Marketing
8 19 (10.00%) Service Design
9 17 (8.95%) Data Analysis
9 17 (8.95%) PRINCE2
9 17 (8.95%) Problem-Solving
10 16 (8.42%) CRM
10 16 (8.42%) Scrum
11 15 (7.89%) SDLC
12 14 (7.37%) Business Intelligence
12 14 (7.37%) Migration
12 14 (7.37%) Pay per click
12 14 (7.37%) SEO
12 14 (7.37%) Stakeholder Management
Programming Languages
1 22 (11.58%) SQL
2 17 (8.95%) Java
2 17 (8.95%) PowerShell
3 9 (4.74%) T-SQL
4 6 (3.16%) C#
4 6 (3.16%) Scala
5 5 (2.63%) Python
6 4 (2.11%) JavaScript
7 3 (1.58%) Apple Swift
7 3 (1.58%) Data Analysis Expressions (DAX)
7 3 (1.58%) Objective-C
8 2 (1.05%) C
8 2 (1.05%) F#
8 2 (1.05%) Groovy
8 2 (1.05%) Ruby
9 1 (0.53%) Erlang
9 1 (0.53%) PL/SQL
9 1 (0.53%) R
Qualifications
1 36 (18.95%) Security Cleared
2 20 (10.53%) SC Cleared
3 17 (8.95%) DV Cleared
4 16 (8.42%) Degree
5 10 (5.26%) Microsoft Certification
6 5 (2.63%) Cisco Certification
6 5 (2.63%) MCITP
6 5 (2.63%) MCTS
7 4 (2.11%) CCNP
7 4 (2.11%) ISEB
7 4 (2.11%) MCSE
8 3 (1.58%) CCNA
8 3 (1.58%) Computer Science Degree
8 3 (1.58%) ITIL Certification
9 2 (1.05%) APMP
9 2 (1.05%) BPSS Clearance
9 2 (1.05%) CCIE
9 2 (1.05%) CISM
9 2 (1.05%) CISSP
9 2 (1.05%) PMP
Quality Assurance & Compliance
1 14 (7.37%) QA
2 2 (1.05%) GDPR
2 2 (1.05%) GxP
2 2 (1.05%) ISO/IEC 20000
2 2 (1.05%) PMO
2 2 (1.05%) SLA
3 1 (0.53%) COBIT
3 1 (0.53%) Data Quality
3 1 (0.53%) HMG Security Policy Framework
3 1 (0.53%) ISO 8583
3 1 (0.53%) ISO/IEC 27001
3 1 (0.53%) PCI DSS
System Software
1 12 (6.32%) Microsoft App-V
2 11 (5.79%) Active Directory
3 6 (3.16%) HDFS
4 3 (1.58%) Docker
5 2 (1.05%) VMware Infrastructure
6 1 (0.53%) KVM
6 1 (0.53%) Virtual Machines
6 1 (0.53%) vSphere
Systems Management
1 13 (6.84%) SCCM
2 6 (3.16%) Oozie
3 5 (2.63%) Opscode Chef
3 5 (2.63%) Puppet
4 2 (1.05%) Forefront Identity Manager
4 2 (1.05%) Single Sign-On
5 1 (0.53%) Ansible
5 1 (0.53%) CASB
5 1 (0.53%) Stealthwatch
5 1 (0.53%) Terraform
5 1 (0.53%) TrustSec
Vendors
1 32 (16.84%) Microsoft
2 23 (12.11%) Google
3 12 (6.32%) Cisco
4 11 (5.79%) Informatica
5 6 (3.16%) Oracle
6 5 (2.63%) Salesforce.com
7 4 (2.11%) Tableau
8 3 (1.58%) Citrix
8 3 (1.58%) Facebook
8 3 (1.58%) SAP
8 3 (1.58%) ServiceNow
8 3 (1.58%) Twitter
9 2 (1.05%) Adobe
9 2 (1.05%) BT
9 2 (1.05%) Fortinet
9 2 (1.05%) IBM
9 2 (1.05%) Juniper
9 2 (1.05%) Salesforce Marketing Cloud
9 2 (1.05%) Splunk
9 2 (1.05%) VMware