Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 12 July 2026, with comparisons to the same periods in the previous two years.

 6 months to
12 Jul 2026		 Same period 2025 Same period 2024
Rank 410 352 443
Rank change year-on-year -58 +91 +40
Contract jobs citing Customer Engagement 212 155 106
As % of all contract jobs in England 0.47% 0.57% 0.29%
As % of the Processes & Methodologies category 0.55% 0.63% 0.34%
Number of daily rates quoted 147 101 63
10th Percentile £363 £363 £325
25th Percentile £413 £450 £363
Median daily rate (50th Percentile) £500 £535 £525
Median % change year-on-year -6.54% +1.90% +4.23%
75th Percentile £615 £641 £688
90th Percentile £715 £725 £824
UK median daily rate £500 £540 £525
% change year-on-year -7.36% +2.81% -
Number of hourly rates quoted 5 1 11
10th Percentile £26.97 - £14.00
25th Percentile £38.25 £47.25 £21.07
Median hourly rate £48.84 £48.50 £31.50
Median % change year-on-year +0.70% +53.97% -40.00%
75th Percentile - £49.75 £47.83
90th Percentile £69.34 - -
UK median hourly rate £48.84 £48.50 £31.50
% change year-on-year +0.70% +53.97% -42.88%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,560 24,752 31,552
As % of all contract IT jobs advertised in England 85.53% 90.73% 85.69%
Number of daily rates quoted 24,293 15,918 20,488
10th Percentile £325 £300 £308
25th Percentile £419 £406 £413
Median daily rate (50th Percentile) £525 £514 £525
Median % change year-on-year +2.14% -2.10% -4.55%
75th Percentile £625 £638 £645
90th Percentile £733 £750 £750
UK median daily rate £518 £501 £525
% change year-on-year +3.40% -4.67% -4.55%
Number of hourly rates quoted 2,394 1,279 2,235
10th Percentile £15.35 £14.28 £13.00
25th Percentile £20.87 £17.99 £16.25
Median hourly rate £47.00 £25.15 £38.12
Median % change year-on-year +86.88% -34.02% -6.09%
75th Percentile £68.75 £54.88 £62.50
90th Percentile £82.85 £72.50 £72.50
UK median hourly rate £43.96 £25.15 £38.12
% change year-on-year +74.79% -34.02% -4.70%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 12 July 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 12 July 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 12 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -27 112 £476 -11.03% 215
South East -60 31 £575 +4.55% 92
North of England -71 27 £500 +8.11% 59
North West -40 21 £500 +5.26% 42
East of England -15 16 £375 -40.00% 21
Midlands -39 13 £513 +2.50% 42
West Midlands -55 11 £656 +25.00% 22
South West -40 6 £650 +19.38% 55
Yorkshire -50 4 £550 +15.79% 12
North East -34 2 £525 +16.67% 5
East Midlands -15 1 - - 19
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.83%) SharePoint
2 3 (1.42%) Adobe Experience Manager
3 2 (0.94%) Microsoft Exchange
3 2 (0.94%) Oracle Workflow
4 1 (0.47%) CICS
4 1 (0.47%) Confluence
4 1 (0.47%) PowerExchange
Applications
1 9 (4.25%) Chatbot
2 8 (3.77%) Microsoft Excel
3 3 (1.42%) Microsoft Office
4 2 (0.94%) Spreadsheet
5 1 (0.47%) Microsoft PowerPoint
5 1 (0.47%) Microsoft Project
Business Applications
1 23 (10.85%) Dynamics CRM
2 6 (2.83%) Sage X3
3 5 (2.36%) Salesforce CRM
4 3 (1.42%) Oracle Assets
4 3 (1.42%) Workfront
5 2 (0.94%) Oracle ERP
5 2 (0.94%) Oracle Payables
5 2 (0.94%) Oracle Subledger Accounting
6 1 (0.47%) Adobe Campaign
6 1 (0.47%) Oracle EBS
6 1 (0.47%) Oracle iProcurement
6 1 (0.47%) Oracle Procure-to-Pay
Cloud Services
1 28 (13.21%) Azure
1 28 (13.21%) Power Platform
2 27 (12.74%) Dynamics 365
3 13 (6.13%) Power Automate
3 13 (6.13%) PowerApps
4 9 (4.25%) AWS
4 9 (4.25%) Azure DevOps
4 9 (4.25%) Azure Logic Apps
5 8 (3.77%) Google Workspace
5 8 (3.77%) Microsoft 365
5 8 (3.77%) WhatsApp
6 7 (3.30%) Miro
6 7 (3.30%) SaaS
7 6 (2.83%) Azure Service Bus
7 6 (2.83%) Serverless
8 4 (1.89%) Azure Functions
8 4 (1.89%) Microsoft Copilot
8 4 (1.89%) Microsoft Purview
8 4 (1.89%) Salesforce Sales Cloud
9 3 (1.42%) Copilot Studio
Communications & Networking
1 7 (3.30%) Network Security
2 6 (2.83%) VPN
3 5 (2.36%) Firewall
3 5 (2.36%) SMS
4 3 (1.42%) MPLS
5 2 (0.94%) Cisco Nexus
5 2 (0.94%) F5 BIG-IP GTM
5 2 (0.94%) F5 BIG-IP LTM
5 2 (0.94%) VoIP
5 2 (0.94%) WAN
6 1 (0.47%) Internet
6 1 (0.47%) LAN
6 1 (0.47%) MIMO
6 1 (0.47%) SD-WAN
6 1 (0.47%) SSH
6 1 (0.47%) TCP/IP
6 1 (0.47%) Unified Communications
6 1 (0.47%) WebEx
6 1 (0.47%) Wi-Fi
Database & Business Intelligence
1 17 (8.02%) Power BI
2 7 (3.30%) Data Warehouse
3 6 (2.83%) Power Query
3 6 (2.83%) ZAP BI
4 2 (0.94%) Crystal Reports
4 2 (0.94%) DynamoDB
4 2 (0.94%) Pinecone
4 2 (0.94%) Tableau
4 2 (0.94%) Weaviate
5 1 (0.47%) BigQuery
5 1 (0.47%) Data Lake
5 1 (0.47%) SQL Server
Development Applications
1 6 (2.83%) JIRA
2 1 (0.47%) CircleCI
2 1 (0.47%) Git
2 1 (0.47%) GitLab
General
1 69 (32.55%) Social Skills
2 47 (22.17%) Finance
3 40 (18.87%) Marketing
4 30 (14.15%) Retail
5 24 (11.32%) Public Sector
6 21 (9.91%) Analytical Skills
7 17 (8.02%) Banking
8 8 (3.77%) Manufacturing
8 8 (3.77%) Organisational Skills
9 7 (3.30%) Advertising
9 7 (3.30%) Presentation Skills
10 5 (2.36%) Local Government
11 4 (1.89%) Corporate Banking
11 4 (1.89%) French Language
11 4 (1.89%) German Language
11 4 (1.89%) Italian Language
11 4 (1.89%) Legal
12 3 (1.42%) Financial Institution
12 3 (1.42%) Spanish Language
12 3 (1.42%) Telecoms
Job Titles
1 47 (22.17%) Architect
2 32 (15.09%) Lead
3 25 (11.79%) Consultant
4 19 (8.96%) Developer
5 18 (8.49%) Senior
6 11 (5.19%) Lead Architect
6 11 (5.19%) Solutions Architect
7 9 (4.25%) Product Manager
7 9 (4.25%) Project Manager
7 9 (4.25%) Service Manager
8 8 (3.77%) Artificial Intelligence Architect
9 7 (3.30%) Delivery Manager
9 7 (3.30%) Dynamics 365 Developer
9 7 (3.30%) Voice Architect
10 6 (2.83%) Analyst
10 6 (2.83%) Business Intelligence Developer
10 6 (2.83%) Network Architect
10 6 (2.83%) Product Owner
10 6 (2.83%) Report Developer
10 6 (2.83%) SQL Developer
Libraries, Frameworks & Software Standards
1 9 (4.25%) .NET
2 3 (1.42%) Kafka
2 3 (1.42%) Middleware
2 3 (1.42%) PyTorch
2 3 (1.42%) REST
2 3 (1.42%) SAP Fiori
2 3 (1.42%) TensorFlow
3 2 (0.94%) AngularJS
3 2 (0.94%) CSS
3 2 (0.94%) Faiss
3 2 (0.94%) HTML
3 2 (0.94%) HTML5 Canvas
3 2 (0.94%) Hugging Face
3 2 (0.94%) Keras
3 2 (0.94%) LangChain
3 2 (0.94%) Oracle Fusion
3 2 (0.94%) PySpark
3 2 (0.94%) SOAP
4 1 (0.47%) .NET Framework
4 1 (0.47%) ADO
Miscellaneous
1 12 (5.66%) Virtual Team
2 10 (4.72%) Product Ownership
3 9 (4.25%) AI Agents
3 9 (4.25%) Data Protection Act
4 8 (3.77%) IVR
5 7 (3.30%) Cloud Native
5 7 (3.30%) Legacy Systems
6 6 (2.83%) Onboarding
7 5 (2.36%) Data Centre
7 5 (2.36%) Marketing Technology
7 5 (2.36%) Mobile App
8 4 (1.89%) Analytical Mindset
8 4 (1.89%) Hybrid Cloud
8 4 (1.89%) Social Media
9 3 (1.42%) FPGA
9 3 (1.42%) Life Science
9 3 (1.42%) Verilog
9 3 (1.42%) VHDL
10 2 (0.94%) Blog
10 2 (0.94%) Management Information System
Operating Systems
1 6 (2.83%) Windows
2 4 (1.89%) Linux
3 3 (1.42%) Embedded Linux
4 2 (0.94%) Windows Server
5 1 (0.47%) Android
5 1 (0.47%) Apple iOS
5 1 (0.47%) Unix
Processes & Methodologies
1 57 (26.89%) CRM
2 56 (26.42%) Stakeholder Management
3 41 (19.34%) Analytics
3 41 (19.34%) Problem-Solving
4 39 (18.40%) Agile
5 36 (16.98%) AI
5 36 (16.98%) Customer Experience
6 34 (16.04%) Migration
7 31 (14.62%) Roadmaps
8 28 (13.21%) Continuous Improvement
9 24 (11.32%) Decision-Making
9 24 (11.32%) Stakeholder Engagement
10 21 (9.91%) Customer Service
10 21 (9.91%) Use Case
10 21 (9.91%) Workshop Facilitation
11 20 (9.43%) Requirements Gathering
12 17 (8.02%) Business Intelligence
12 17 (8.02%) E-Commerce
12 17 (8.02%) Workflow
13 16 (7.55%) DevOps
Programming Languages
1 18 (8.49%) JavaScript
2 15 (7.08%) SQL
3 14 (6.60%) Python
4 12 (5.66%) C#
5 7 (3.30%) Data Analysis Expressions
6 6 (2.83%) VBA
7 3 (1.42%) ABAP
7 3 (1.42%) C
7 3 (1.42%) C++
7 3 (1.42%) Embedded C
7 3 (1.42%) Embedded C++
7 3 (1.42%) Java
7 3 (1.42%) R
8 2 (0.94%) PowerShell
8 2 (0.94%) TypeScript
9 1 (0.47%) Apex Code
9 1 (0.47%) Bash
9 1 (0.47%) Perl
9 1 (0.47%) T-SQL
9 1 (0.47%) X++
Qualifications
1 43 (20.28%) Security Cleared
2 23 (10.85%) SC Cleared
3 14 (6.60%) DV Cleared
4 13 (6.13%) Degree
5 6 (2.83%) Microsoft Certification
6 5 (2.36%) BPSS Clearance
7 4 (1.89%) PMI Certification
8 3 (1.42%) PMP
9 2 (0.94%) Master's Degree
9 2 (0.94%) MBA
10 1 (0.47%) CEH
10 1 (0.47%) CISM
10 1 (0.47%) CISSP
10 1 (0.47%) Computer Science Degree
10 1 (0.47%) Postgraduate
10 1 (0.47%) TOGAF Certification
10 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (6.60%) GDPR
2 10 (4.72%) Data Quality
3 7 (3.30%) QA
4 5 (2.36%) NIST
5 4 (1.89%) Accessibility
5 4 (1.89%) SLA
6 3 (1.42%) Actionable Recommendations
6 3 (1.42%) ISO/IEC 27001
7 2 (0.94%) PMO
8 1 (0.47%) Def Stans
8 1 (0.47%) ISO 22301
8 1 (0.47%) NIST 800
8 1 (0.47%) PCI DSS
8 1 (0.47%) PERC
8 1 (0.47%) Sarbanes-Oxley
8 1 (0.47%) SOC 2
System Software
1 3 (1.42%) Active Directory
2 2 (0.94%) Virtual Desktop
2 2 (0.94%) VMware Infrastructure
3 1 (0.47%) IAG
Systems Management
1 7 (3.30%) Systems Management Server (SMS)
2 3 (1.42%) Terraform
3 2 (0.94%) Microsoft Intune
4 1 (0.47%) Ansible
4 1 (0.47%) Jamf Pro
4 1 (0.47%) Rundeck
4 1 (0.47%) Single Sign-On
4 1 (0.47%) vRealize
Vendors
1 58 (27.36%) Microsoft
2 19 (8.96%) Salesforce
3 11 (5.19%) Google
3 11 (5.19%) ServiceNow
4 9 (4.25%) Salesforce Marketing Cloud
5 7 (3.30%) SAP
6 6 (2.83%) Sage
7 5 (2.36%) Adobe
7 5 (2.36%) Cisco
7 5 (2.36%) Databricks
7 5 (2.36%) Pega
8 4 (1.89%) Braze
8 4 (1.89%) Genesys
8 4 (1.89%) Oracle
9 3 (1.42%) CyberArk
9 3 (1.42%) F5
9 3 (1.42%) Intel
9 3 (1.42%) Xilinx
10 2 (0.94%) HubSpot
10 2 (0.94%) VMware
443 Customer Engagement jobs in England