Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 28 July 2026, with comparisons to the same periods in the previous two years.

 6 months to
28 Jul 2026		 Same period 2025 Same period 2024
Rank 396 364 456
Rank change year-on-year -32 +92 +5
Contract jobs citing Customer Engagement 234 148 91
As % of all contract jobs in England 0.52% 0.54% 0.27%
As % of the Processes & Methodologies category 0.61% 0.59% 0.31%
Number of daily rates quoted 163 94 54
10th Percentile £363 £366 £325
25th Percentile £419 £453 £363
Median daily rate (50th Percentile) £509 £525 £508
Median % change year-on-year -3.05% +3.45% +1.46%
75th Percentile £650 £640 £600
90th Percentile £725 £725 £708
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -
Number of hourly rates quoted 6 2 10
10th Percentile £28.73 £34.43 £14.00
25th Percentile £38.06 £36.56 £18.85
Median hourly rate £43.92 £41.25 £29.25
Median % change year-on-year +6.47% +41.03% -44.29%
75th Percentile £48.84 £46.06 £47.83
90th Percentile £65.92 £48.28 £49.82
UK median hourly rate £43.92 £41.25 £29.25
% change year-on-year +6.47% +41.03% -46.96%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,425 24,898 29,471
As % of all contract IT jobs advertised in England 85.24% 90.75% 85.83%
Number of daily rates quoted 24,067 15,953 19,300
10th Percentile £325 £300 £313
25th Percentile £424 £405 £416
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £625 £630 £650
90th Percentile £738 £738 £756
UK median daily rate £521 £500 £525
% change year-on-year +4.10% -4.76% -3.67%
Number of hourly rates quoted 2,400 1,362 1,833
10th Percentile £15.25 £14.21 £13.69
25th Percentile £21.00 £17.87 £17.69
Median hourly rate £46.90 £25.15 £40.33
Median % change year-on-year +86.48% -37.63% -5.12%
75th Percentile £69.46 £51.65 £65.00
90th Percentile £83.00 £70.16 £75.00
UK median hourly rate £43.96 £25.15 £40.00
% change year-on-year +74.79% -37.13% -5.88%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 28 July 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 28 July 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 28 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -20 124 £490 -10.91% 203
North of England -64 31 £500 +8.11% 60
South East -65 29 £574 +6.70% 88
North West -38 25 £500 +5.26% 38
East of England -5 19 £375 -40.00% 19
Midlands -41 16 £581 +16.25% 34
West Midlands -43 14 £650 +23.81% 23
South West -35 9 £650 +30.00% 38
Yorkshire -42 4 £550 +15.79% 13
North East -40 2 £525 +16.67% 9
East Midlands -12 1 - - 11
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.56%) SharePoint
2 3 (1.28%) Adobe Experience Manager
2 3 (1.28%) TIBCO ActiveMatrix
3 2 (0.85%) Confluence
3 2 (0.85%) Microsoft Exchange
4 1 (0.43%) CICS
4 1 (0.43%) Oracle Workflow
4 1 (0.43%) PowerExchange
Applications
1 9 (3.85%) Chatbot
1 9 (3.85%) Microsoft Excel
2 3 (1.28%) Microsoft Office
2 3 (1.28%) Microsoft Project
3 2 (0.85%) Microsoft PowerPoint
3 2 (0.85%) Spreadsheet
4 1 (0.43%) Adobe XD
4 1 (0.43%) Sketch
Business Applications
1 22 (9.40%) Dynamics CRM
2 6 (2.56%) Sage X3
3 5 (2.14%) Salesforce CRM
4 3 (1.28%) BusinessWorks
4 3 (1.28%) Workfront
5 2 (0.85%) Oracle Assets
6 1 (0.43%) Adobe Campaign
6 1 (0.43%) Oracle EBS
6 1 (0.43%) Oracle ERP
6 1 (0.43%) Oracle iProcurement
6 1 (0.43%) Oracle Payables
6 1 (0.43%) Oracle Procure-to-Pay
6 1 (0.43%) Oracle Subledger Accounting
Cloud Services
1 30 (12.82%) Azure
2 27 (11.54%) Power Platform
3 26 (11.11%) Dynamics 365
4 16 (6.84%) AWS
5 12 (5.13%) Microsoft 365
6 11 (4.70%) Power Automate
6 11 (4.70%) PowerApps
7 9 (3.85%) Serverless
8 8 (3.42%) Azure Logic Apps
8 8 (3.42%) Google Workspace
8 8 (3.42%) WhatsApp
9 7 (2.99%) Azure DevOps
9 7 (2.99%) Miro
9 7 (2.99%) SaaS
10 6 (2.56%) AWS CloudFormation
10 6 (2.56%) GCP
11 5 (2.14%) Amazon EventBridge
11 5 (2.14%) Amazon S3
11 5 (2.14%) AWS Lambda
11 5 (2.14%) Snowflake
Communications & Networking
1 9 (3.85%) Network Security
2 7 (2.99%) Firewall
3 6 (2.56%) SMS
3 6 (2.56%) VPN
4 3 (1.28%) MPLS
4 3 (1.28%) TCP/IP
4 3 (1.28%) Wi-Fi
5 2 (0.85%) Cisco Nexus
5 2 (0.85%) DHCP
5 2 (0.85%) DNS
5 2 (0.85%) F5 BIG-IP GTM
5 2 (0.85%) F5 BIG-IP LTM
5 2 (0.85%) Internet
5 2 (0.85%) Structured Cabling
5 2 (0.85%) VoIP
5 2 (0.85%) VSAN
5 2 (0.85%) WAN
5 2 (0.85%) Wireless
6 1 (0.43%) SD-WAN
6 1 (0.43%) WebEx
Database & Business Intelligence
1 18 (7.69%) Power BI
2 8 (3.42%) Data Warehouse
3 6 (2.56%) Power Query
3 6 (2.56%) ZAP BI
4 4 (1.71%) DynamoDB
5 3 (1.28%) BigQuery
5 3 (1.28%) Tableau
6 2 (0.85%) Crystal Reports
6 2 (0.85%) Data Lake
7 1 (0.43%) Amazon Redshift
7 1 (0.43%) Looker
7 1 (0.43%) MongoDB
7 1 (0.43%) PostgreSQL
7 1 (0.43%) SQL Server
Development Applications
1 7 (2.99%) JIRA
2 1 (0.43%) Atlassian Bamboo
2 1 (0.43%) Bitbucket
2 1 (0.43%) CircleCI
2 1 (0.43%) Cypress.io
2 1 (0.43%) Git
2 1 (0.43%) GitLab
General
1 84 (35.90%) Social Skills
2 52 (22.22%) Marketing
3 47 (20.09%) Finance
4 34 (14.53%) Retail
5 28 (11.97%) Analytical Skills
6 21 (8.97%) Public Sector
7 15 (6.41%) Banking
8 14 (5.98%) Presentation Skills
9 8 (3.42%) Influencing Skills
9 8 (3.42%) Manufacturing
9 8 (3.42%) Organisational Skills
10 7 (2.99%) Advertising
11 6 (2.56%) Italian Language
12 5 (2.14%) French Language
12 5 (2.14%) German Language
12 5 (2.14%) Local Government
13 4 (1.71%) Legal
13 4 (1.71%) Spanish Language
14 3 (1.28%) Dutch Language
14 3 (1.28%) Pharmaceutical
Job Titles
1 48 (20.51%) Architect
2 33 (14.10%) Lead
3 27 (11.54%) Consultant
4 22 (9.40%) Senior
5 21 (8.97%) Developer
6 13 (5.56%) Lead Architect
7 11 (4.70%) Product Manager
7 11 (4.70%) Service Manager
8 10 (4.27%) Artificial Intelligence Architect
8 10 (4.27%) Project Manager
8 10 (4.27%) Solutions Architect
9 9 (3.85%) Voice Architect
10 8 (3.42%) Delivery Manager
11 7 (2.99%) Analyst
11 7 (2.99%) Designer
11 7 (2.99%) Dynamics 365 Consultant
11 7 (2.99%) Dynamics 365 Developer
11 7 (2.99%) Senior Manager
12 6 (2.56%) Power BI Developer
12 6 (2.56%) SQL BI Developer
Libraries, Frameworks & Software Standards
1 8 (3.42%) .NET
2 7 (2.99%) Middleware
2 7 (2.99%) REST
3 3 (1.28%) Kafka
3 3 (1.28%) PySpark
3 3 (1.28%) SAP Fiori
3 3 (1.28%) SOAP
4 2 (0.85%) AngularJS
4 2 (0.85%) CSS
4 2 (0.85%) HTML
4 2 (0.85%) HTML5 Canvas
4 2 (0.85%) Lightning Web Components
5 1 (0.43%) Flask
5 1 (0.43%) Jest
5 1 (0.43%) Next.js
5 1 (0.43%) PyTorch
5 1 (0.43%) React
5 1 (0.43%) SailPoint
5 1 (0.43%) Spring Boot
5 1 (0.43%) TensorFlow
Miscellaneous
1 14 (5.98%) AI Agents
2 13 (5.56%) Product Ownership
3 12 (5.13%) Virtual Team
4 11 (4.70%) Onboarding
5 10 (4.27%) IVR
6 8 (3.42%) Cloud Native
6 8 (3.42%) Data Centre
6 8 (3.42%) Data Protection Act
6 8 (3.42%) Marketing Technology
7 7 (2.99%) Legacy Systems
7 7 (2.99%) Mobile App
8 5 (2.14%) Analytical Mindset
9 4 (1.71%) Enterprise Software
9 4 (1.71%) Hybrid Cloud
9 4 (1.71%) Social Media
10 3 (1.28%) FPGA
10 3 (1.28%) Life Science
10 3 (1.28%) Verilog
10 3 (1.28%) VHDL
11 2 (0.85%) Management Information System
Operating Systems
1 8 (3.42%) Windows
2 6 (2.56%) Linux
3 3 (1.28%) Embedded Linux
4 2 (0.85%) Windows Server
5 1 (0.43%) Android
5 1 (0.43%) Apple iOS
5 1 (0.43%) Unix
Processes & Methodologies
1 69 (29.49%) Stakeholder Management
2 64 (27.35%) CRM
3 48 (20.51%) Customer Experience
3 48 (20.51%) Problem-Solving
4 47 (20.09%) Analytics
5 46 (19.66%) Agile
6 44 (18.80%) AI
7 39 (16.67%) Roadmaps
8 34 (14.53%) Migration
9 29 (12.39%) Continuous Improvement
9 29 (12.39%) Decision-Making
10 26 (11.11%) Customer Service
11 25 (10.68%) Stakeholder Engagement
12 24 (10.26%) Workshop Facilitation
13 21 (8.97%) Requirements Gathering
14 20 (8.55%) DevOps
14 20 (8.55%) E-Commerce
14 20 (8.55%) Use Case
15 19 (8.12%) Business Intelligence
16 18 (7.69%) Workflow
Programming Languages
1 19 (8.12%) JavaScript
1 19 (8.12%) SQL
2 18 (7.69%) Python
3 11 (4.70%) C#
4 8 (3.42%) Data Analysis Expressions
5 6 (2.56%) VBA
6 4 (1.71%) PowerShell
7 3 (1.28%) ABAP
7 3 (1.28%) Bash
7 3 (1.28%) C
7 3 (1.28%) C++
7 3 (1.28%) Embedded C
7 3 (1.28%) Embedded C++
8 2 (0.85%) Apex Code
8 2 (0.85%) TypeScript
9 1 (0.43%) Bicep
9 1 (0.43%) Java
9 1 (0.43%) Perl
9 1 (0.43%) T-SQL
9 1 (0.43%) X++
Qualifications
1 43 (18.38%) Security Cleared
2 25 (10.68%) SC Cleared
3 15 (6.41%) DV Cleared
4 11 (4.70%) Degree
5 6 (2.56%) Microsoft Certification
6 5 (2.14%) BPSS Clearance
7 4 (1.71%) PMI Certification
8 3 (1.28%) PMP
9 2 (0.85%) AWS Certification
9 2 (0.85%) CEH
9 2 (0.85%) CISM
9 2 (0.85%) CISSP
9 2 (0.85%) VCAP
10 1 (0.43%) Computer Science Degree
10 1 (0.43%) Postgraduate
10 1 (0.43%) TOGAF Certification
10 1 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (6.41%) GDPR
2 11 (4.70%) Data Quality
3 8 (3.42%) QA
4 5 (2.14%) NIST
5 3 (1.28%) Accessibility
5 3 (1.28%) Actionable Recommendations
5 3 (1.28%) ISO/IEC 27001
6 2 (0.85%) PMO
6 2 (0.85%) SLA
7 1 (0.43%) California Consumer Privacy Act
7 1 (0.43%) Def Stans
7 1 (0.43%) ISO 22301
7 1 (0.43%) NIST 800
7 1 (0.43%) PCI DSS
7 1 (0.43%) PERC
7 1 (0.43%) Sarbanes-Oxley
7 1 (0.43%) SOC 2
System Software
1 5 (2.14%) Active Directory
2 4 (1.71%) VMware Infrastructure
3 2 (0.85%) Docker
3 2 (0.85%) Virtual Desktop
3 2 (0.85%) VMware NSX
3 2 (0.85%) vSphere
4 1 (0.43%) IAG
Systems Management
1 8 (3.42%) Terraform
2 7 (2.99%) Systems Management Server (SMS)
3 4 (1.71%) Microsoft Intune
4 3 (1.28%) Ansible
4 3 (1.28%) Kubernetes
5 2 (0.85%) VxRail
6 1 (0.43%) Jamf Pro
6 1 (0.43%) Rundeck
6 1 (0.43%) Single Sign-On
6 1 (0.43%) vRealize
Vendors
1 59 (25.21%) Microsoft
2 24 (10.26%) Salesforce
3 13 (5.56%) ServiceNow
4 12 (5.13%) Salesforce Marketing Cloud
5 11 (4.70%) Google
6 9 (3.85%) Adobe
6 9 (3.85%) Braze
7 8 (3.42%) Databricks
8 7 (2.99%) SAP
9 6 (2.56%) Sage
10 5 (2.14%) Cisco
10 5 (2.14%) Pega
11 4 (1.71%) Genesys
11 4 (1.71%) VMware
12 3 (1.28%) F5
12 3 (1.28%) Intel
12 3 (1.28%) Oracle
12 3 (1.28%) Splunk
12 3 (1.28%) TIBCO
12 3 (1.28%) Xilinx
397 Customer Engagement jobs in England