Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > England
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 584 591 645
Rank change year-on-year +7 +54 +32
Contract jobs citing Customer Engagement 268 279 229
As % of all contract IT jobs advertised in England 0.28% 0.28% 0.22%
As % of the Processes & Methodologies category 0.33% 0.34% 0.27%
Number of daily rates quoted 167 155 135
England median daily rate £425 £450 £400
Median daily rate % change year-on-year -5.56% +12.50% -3.03%
10th Percentile £313 £301 £272
90th Percentile £611 £638 £577
UK median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -
Number of hourly rates quoted 2 1 8
England median hourly rate £22.92 £10.24 £59.50
Median hourly rate % change year-on-year +123.80% -82.79% +395.83%
10th Percentile £17.12 £10.24 £55.15
90th Percentile £27.89 £10.24 £65.55
UK median hourly rate £36.50 £10.24 £59.50
% change year-on-year +256.45% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 80039 82853 86098
As % of all contract IT jobs advertised in England 84.68% 84.20% 81.95%
Number of daily rates quoted 53826 55230 56760
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £288 £265 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1870 2132 2519
England median hourly rate £24.00 £24.03 £22.50
Median hourly rate % change year-on-year -0.12% +6.80% +18.42%
10th Percentile £11.35 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.75 £24.00 £22.50
% change year-on-year -1.04% +6.67% +18.42%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 6 months to 17 November 2017.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -49 100 £425 -22.73% 16
South East +52 97 £438 +5.42% 7
Midlands +19 30 £400 -8.31% 3
West Midlands +9 22 £388 -8.82% 2
North of England +59 21 £400 -5.88% 7
North West +21 18 £400 -5.88% 4
East of England -19 11 £400 -12.57% 3
South West 0 9 £473 +27.70% 1
East Midlands +8 8 £413 -34.00% 1
Yorkshire +34 5 £400 -30.43% 3
South Coast - 1 £575 -
Customer Engagement
UK

For the 6 months to 17 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 58 (21.64%) Agile Software Development
2 49 (18.28%) Finance
2 49 (18.28%) Project Management
3 47 (17.54%) Service Management
4 42 (15.67%) ITIL
5 37 (13.81%) Microsoft
6 35 (13.06%) CRM
6 35 (13.06%) Marketing
7 34 (12.69%) Windows
8 33 (12.31%) Service Delivery
9 31 (11.57%) SQL
10 29 (10.82%) Degree
10 29 (10.82%) Microsoft Azure
11 25 (9.33%) Active Directory
11 25 (9.33%) Stakeholder Management
11 25 (9.33%) Service Design
12 24 (8.96%) Analytics
13 22 (8.21%) Analytical Skills
13 22 (8.21%) Security Cleared
13 22 (8.21%) Retail
13 22 (8.21%) GDPR
14 19 (7.09%) JavaScript
15 18 (6.72%) PRINCE2
15 18 (6.72%) Microsoft Certification
15 18 (6.72%) MCTS
15 18 (6.72%) MCITP
15 18 (6.72%) SC Cleared
15 18 (6.72%) Office 365
16 17 (6.34%) Waterfall
17 16 (5.97%) Legal

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (2.99%) CMS
1 8 (2.99%) Skype for Business
2 6 (2.24%) SAS
2 6 (2.24%) SharePoint
3 4 (1.49%) Sitecore CMS
4 3 (1.12%) MS Exchange
5 2 (0.75%) Apache Pig
5 2 (0.75%) Oracle SOA Suite
5 2 (0.75%) WebLogic
6 1 (0.37%) Apache
6 1 (0.37%) Drupal
Applications
1 12 (4.48%) Microsoft Excel
2 11 (4.10%) Microsoft Office
3 6 (2.24%) Spreadsheet
4 3 (1.12%) Microsoft PowerPoint
5 2 (0.75%) InfoPath
5 2 (0.75%) InVision
6 1 (0.37%) Camtasia
6 1 (0.37%) Microsoft Project
6 1 (0.37%) Photoshop
6 1 (0.37%) SPSS
Business Applications
1 13 (4.85%) FastStats
2 2 (0.75%) Dynamics CRM
2 2 (0.75%) Oracle Retail
2 2 (0.75%) SAP CRM
2 2 (0.75%) SAP S/4HANA
2 2 (0.75%) Social Studio
2 2 (0.75%) Sprinklr
2 2 (0.75%) WebTrends
3 1 (0.37%) Exstream
3 1 (0.37%) Oracle EBS R12
3 1 (0.37%) SAP APO
3 1 (0.37%) SAP Hybris
3 1 (0.37%) SystmOne
Cloud Services
1 29 (10.82%) Microsoft Azure
2 18 (6.72%) Office 365
3 11 (4.10%) Amazon AWS
4 9 (3.36%) Azure Active Directory
4 9 (3.36%) SaaS
5 8 (2.99%) IaaS
5 8 (2.99%) PaaS
6 6 (2.24%) Google Analytics
7 4 (1.49%) Boomi
8 3 (1.12%) Cloud Computing
9 2 (0.75%) Adobe Creative Cloud
10 1 (0.37%) GitHub
Communications & Networking
1 10 (3.73%) LAN
1 10 (3.73%) Skype
1 10 (3.73%) WAN
2 9 (3.36%) DNS
3 8 (2.99%) DHCP
4 6 (2.24%) HTTP
4 6 (2.24%) VoIP
5 5 (1.87%) MPLS
5 5 (1.87%) NAS
5 5 (1.87%) SAN
5 5 (1.87%) Unified Communications
5 5 (1.87%) VPN
6 2 (0.75%) Firewall
6 2 (0.75%) Internet
6 2 (0.75%) Network Security
6 2 (0.75%) SMS
6 2 (0.75%) WLAN
7 1 (0.37%) Broadband
7 1 (0.37%) Wi-Fi
7 1 (0.37%) Wireless
Database & Business Intelligence
1 12 (4.48%) Relational Database
2 11 (4.10%) MongoDB
3 8 (2.99%) Big Data
4 6 (2.24%) NoSQL
4 6 (2.24%) Power BI
4 6 (2.24%) SAS EBI
5 4 (1.49%) Data Warehouse
5 4 (1.49%) PowerCenter
5 4 (1.49%) Redis
5 4 (1.49%) SQL Server
6 3 (1.12%) Oracle Database
7 2 (0.75%) Hadoop
7 2 (0.75%) Oracle BI EE
7 2 (0.75%) Oracle ODI
8 1 (0.37%) Data Mining
8 1 (0.37%) Pentaho
8 1 (0.37%) SAP HANA
Development Applications
1 9 (3.36%) Git (software)
2 7 (2.61%) JIRA
3 4 (1.49%) Jenkins
4 2 (0.75%) Axure RP
4 2 (0.75%) JIRA Agile
4 2 (0.75%) PowerDesigner
4 2 (0.75%) Rational DOORS
4 2 (0.75%) Team Foundation Server
4 2 (0.75%) VersionOne
5 1 (0.37%) Jasmine
5 1 (0.37%) Karma Test Runner
5 1 (0.37%) Visual Studio
General
1 49 (18.28%) Finance
2 35 (13.06%) Marketing
3 22 (8.21%) Retail
4 16 (5.97%) Legal
5 13 (4.85%) Telecoms
6 11 (4.10%) Banking
7 4 (1.49%) Back Office
7 4 (1.49%) Front Office
7 4 (1.49%) Publishing
8 3 (1.12%) Advertising
8 3 (1.12%) Investment Banking
8 3 (1.12%) Manufacturing
9 2 (0.75%) Automotive
9 2 (0.75%) Electronics
9 2 (0.75%) Pharmaceutical
10 1 (0.37%) Billing
10 1 (0.37%) Games
10 1 (0.37%) Local Government
10 1 (0.37%) Online Betting
10 1 (0.37%) Retail Banking
Job Titles
1 45 (16.79%) Architect
2 32 (11.94%) Consultant
3 31 (11.57%) Analyst
4 26 (9.70%) Project Manager
5 22 (8.21%) Business Analyst
6 21 (7.84%) Developer
7 17 (6.34%) Field Engineer
8 15 (5.60%) Solutions Architect
9 14 (5.22%) Service Architect
10 12 (4.48%) Database Manager
10 12 (4.48%) Programme Manager
11 11 (4.10%) Insight Manager
11 11 (4.10%) Service Manager
12 9 (3.36%) Designer
13 8 (2.99%) IT Manager
13 8 (2.99%) Senior Consultant
14 7 (2.61%) DevOps Engineer
14 7 (2.61%) Infrastructure Engineer
14 7 (2.61%) Senior Technical Consultant
14 7 (2.61%) Technical Consultant
Libraries, Frameworks & Software Standards
1 15 (5.60%) .NET
2 11 (4.10%) XML
3 9 (3.36%) ASP.NET
3 9 (3.36%) Node.js
4 7 (2.61%) HTML
4 7 (2.61%) Middleware
4 7 (2.61%) Web Services
5 6 (2.24%) LINQ
6 5 (1.87%) RESTful
7 4 (1.49%) CSS
7 4 (1.49%) JSON
7 4 (1.49%) Kafka
8 3 (1.12%) AngularJS
8 3 (1.12%) ASP.NET MVC
8 3 (1.12%) HTML5
8 3 (1.12%) OAuth
8 3 (1.12%) OpenID
8 3 (1.12%) React
9 2 (0.75%) J2EE
9 2 (0.75%) Twitter Bootstrap
Miscellaneous
1 22 (8.21%) Analytical Skills
2 16 (5.97%) User Experience
3 11 (4.10%) Data Centre
4 6 (2.24%) Social Media
5 5 (1.87%) Management Information System
6 4 (1.49%) Hedge funds
6 4 (1.49%) Virtual Team
7 3 (1.12%) Blog
7 3 (1.12%) Enterprise Software
7 3 (1.12%) Mobile App
8 2 (0.75%) Data Protection Act
8 2 (0.75%) EPoS
8 2 (0.75%) PKI
8 2 (0.75%) PMI
8 2 (0.75%) SWIFT
9 1 (0.37%) Digital TV
9 1 (0.37%) e-Learning
9 1 (0.37%) Foreign Exchange (FX)
9 1 (0.37%) NHS
9 1 (0.37%) Replication
Operating Systems
1 34 (12.69%) Windows
2 8 (2.99%) Windows Server
3 6 (2.24%) Linux
4 5 (1.87%) Unix
5 2 (0.75%) Windows 7
5 2 (0.75%) Windows Server 2012
6 1 (0.37%) Android
6 1 (0.37%) Apple iOS
6 1 (0.37%) Windows 10
Processes & Methodologies
1 58 (21.64%) Agile Software Development
2 49 (18.28%) Project Management
3 47 (17.54%) Service Management
4 42 (15.67%) ITIL
5 35 (13.06%) CRM
6 33 (12.31%) Service Delivery
7 25 (9.33%) Service Design
7 25 (9.33%) Stakeholder Management
8 24 (8.96%) Analytics
9 18 (6.72%) PRINCE2
10 17 (6.34%) Waterfall
11 16 (5.97%) DevOps
12 15 (5.60%) Migration
12 15 (5.60%) Scrum
12 15 (5.60%) User Stories
13 14 (5.22%) Data Management
13 14 (5.22%) Presales
14 12 (4.48%) Acceptance Criteria
14 12 (4.48%) Business Intelligence
15 11 (4.10%) Business Analysis
Programming Languages
1 31 (11.57%) SQL
2 19 (7.09%) JavaScript
3 14 (5.22%) PowerShell
4 12 (4.48%) C#
5 9 (3.36%) Java
6 6 (2.24%) VBA
7 4 (1.49%) PHP
7 4 (1.49%) Python
8 3 (1.12%) Perl
8 3 (1.12%) R
9 2 (0.75%) C
9 2 (0.75%) C++
9 2 (0.75%) PL/SQL
9 2 (0.75%) Ruby
Qualifications
1 29 (10.82%) Degree
2 22 (8.21%) Security Cleared
3 18 (6.72%) MCITP
3 18 (6.72%) MCTS
3 18 (6.72%) Microsoft Certification
3 18 (6.72%) SC Cleared
4 6 (2.24%) DV Cleared
4 6 (2.24%) ITIL Foundation Certificate
5 4 (1.49%) PMI Certification
6 2 (0.75%) ITIL Certification
6 2 (0.75%) PMP
6 2 (0.75%) PRINCE2 Practitioner
7 1 (0.37%) BPSS Clearance
7 1 (0.37%) CIMA
7 1 (0.37%) MBA
7 1 (0.37%) MCP
Quality Assurance & Compliance
1 22 (8.21%) GDPR
2 11 (4.10%) QA
3 9 (3.36%) SLA
4 8 (2.99%) PMO
5 7 (2.61%) ISO 9001
5 7 (2.61%) ISO/IEC 20000
6 3 (1.12%) Data Quality
7 2 (0.75%) SEPA
8 1 (0.37%) COBIT
8 1 (0.37%) Disclosure Scotland
System Software
1 25 (9.33%) Active Directory
2 7 (2.61%) Docker
3 5 (1.87%) Hyper-V
4 3 (1.12%) BitLocker
4 3 (1.12%) Terminal Server
5 1 (0.37%) VMware Infrastructure
Systems Management
1 12 (4.48%) SCOM
2 5 (1.87%) WSUS
3 4 (1.49%) Puppet
4 3 (1.12%) SCCM
5 2 (0.75%) Forefront Identity Manager
5 2 (0.75%) MOM
5 2 (0.75%) Opscode Chef
5 2 (0.75%) TeamSite
5 2 (0.75%) Terraform
6 1 (0.37%) Ansible
6 1 (0.37%) Kubernetes
6 1 (0.37%) PowerCLI
6 1 (0.37%) vRealize
Vendors
1 37 (13.81%) Microsoft
2 9 (3.36%) IBM
3 8 (2.99%) Sitecore
4 6 (2.24%) Google
4 6 (2.24%) SAP
5 5 (1.87%) Siebel
6 4 (1.49%) Adobe
6 4 (1.49%) Dell
6 4 (1.49%) Informatica
6 4 (1.49%) Oracle
6 4 (1.49%) Salesforce.com
6 4 (1.49%) Teradata
7 3 (1.12%) BT
7 3 (1.12%) Capita
7 3 (1.12%) Cisco
7 3 (1.12%) Citrix
7 3 (1.12%) Computacenter
7 3 (1.12%) TOWER Software
8 2 (0.75%) Ab Initio
8 2 (0.75%) Intel