Period
to 5 June 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 5 June 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > England
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 479 608 675
Rank change year-on-year +129 +67 +11
Contract jobs citing Customer Engagement 96 206 191
As % of all contract jobs advertised in England 0.24% 0.25% 0.21%
As % of the Processes & Methodologies category 0.28% 0.29% 0.24%
Number of daily rates quoted 57 124 119
Median daily rate £450 £525 £425
Median daily rate % change year-on-year -14.29% +23.53% -11.46%
10th Percentile £245 £340 £200
90th Percentile £599 £700 £615
UK median daily rate £474 £500 £425
% change year-on-year -5.30% +17.65% -10.53%
Number of hourly rates quoted 2 7 5
Median hourly rate £35.00 £36.67 £25.00
Median hourly rate % change year-on-year -4.55% +46.68% -
UK median hourly rate £35.00 £36.67 £25.00
% change year-on-year -4.55% +46.68% -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 34,321 72,005 79,580
As % of all contract IT jobs advertised in England 85.86% 87.57% 87.07%
Number of daily rates quoted 21,951 47,813 52,790
Median daily rate £475 £475 £463
Median daily rate % change year-on-year - +2.70% +2.78%
10th Percentile £300 £306 £300
90th Percentile £675 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% +2.86%
Number of hourly rates quoted 1,126 1,900 2,116
Median hourly rate £28.75 £25.00 £22.00
Median hourly rate % change year-on-year +15.00% +13.64% -12.00%
10th Percentile £12.83 £12.00 £11.18
90th Percentile £53.75 £52.50 £50.00
Median hourly rate £30.00 £24.91 £22.00
% change year-on-year +20.43% +13.23% -12.00%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Customer Engagement in England.

Daily rate trend for Customer Engagement in England

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 5 June 2020.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Customer Engagement in England.

Hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +107 29 £444 -11.20% 6
South East +113 20 £425 -22.73% 11
North of England +103 17 £523 +16.11% 6
South West +41 14 £488 +14.71% 3
Yorkshire +75 11 £525 +16.67%
Midlands +50 10 £450 -18.18% 5
West Midlands +47 6 £500 -9.09% 4
East of England +55 5 £550 -4.35% 7
East Midlands +44 4 £450 - 1
North West +52 3 £275 -54.17% 4
North East +33 3 £521 +15.83% 2
Customer Engagement
UK

For the 6 months to 5 June 2020, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer Engagement.

1 29 (30.21%) Microsoft
2 26 (27.08%) Agile Software Development
3 24 (25.00%) Azure
4 21 (21.88%) Security Cleared
5 20 (20.83%) ITIL
6 19 (19.79%) Finance
7 18 (18.75%) Windows
7 18 (18.75%) CRM
7 18 (18.75%) SC Cleared
7 18 (18.75%) Public Sector
8 15 (15.63%) Dynamics 365
8 15 (15.63%) C#
8 15 (15.63%) .NET
9 14 (14.58%) SQL
10 13 (13.54%) Dynamics CRM
11 12 (12.50%) Problem-Solving
12 11 (11.46%) Workflow
12 11 (11.46%) JavaScript
13 10 (10.42%) Scrum
13 10 (10.42%) Business Analysis
13 10 (10.42%) Market Research
13 10 (10.42%) Field Research
14 9 (9.38%) DevOps
14 9 (9.38%) Mentoring
14 9 (9.38%) User-Centered Design (UCD)
14 9 (9.38%) Test Automation
15 8 (8.33%) Service Delivery
15 8 (8.33%) SQL Server
15 8 (8.33%) Microsoft Office
15 8 (8.33%) Incident Management

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.25%) SharePoint
2 4 (4.17%) MS Exchange
3 3 (3.13%) BizTalk Server
4 1 (1.04%) IBM Notes
4 1 (1.04%) IIS
4 1 (1.04%) OpenStack
4 1 (1.04%) Skype for Business
Applications
1 8 (8.33%) Microsoft Office
2 4 (4.17%) Microsoft Excel
2 4 (4.17%) Microsoft PowerPoint
3 3 (3.13%) Chatbot
4 1 (1.04%) MS Visio
Business Applications
1 13 (13.54%) Dynamics CRM
2 3 (3.13%) Oracle 11i
2 3 (3.13%) Oracle EBS
2 3 (3.13%) SAP SD
2 3 (3.13%) Sparx Enterprise Architect
3 2 (2.08%) Magento
3 2 (2.08%) Oracle Applications
3 2 (2.08%) Shopify
4 1 (1.04%) SAP HCM
4 1 (1.04%) SAP HR
4 1 (1.04%) SAP Payroll
Cloud Services
1 24 (25.00%) Azure
2 15 (15.63%) Dynamics 365
3 7 (7.29%) Office 365
4 6 (6.25%) AWS
4 6 (6.25%) Logic Apps
5 5 (5.21%) Cloud Computing
6 3 (3.13%) Power Automate
7 2 (2.08%) Oracle CX
7 2 (2.08%) Power Platform
8 1 (1.04%) Boomi
8 1 (1.04%) IaaS
8 1 (1.04%) Salesforce Sales Cloud
8 1 (1.04%) Salesforce Service Cloud
8 1 (1.04%) SuccessFactors
Communications & Networking
1 3 (3.13%) Internet
2 1 (1.04%) DKIM
2 1 (1.04%) Firewall
2 1 (1.04%) Intranet
2 1 (1.04%) Intrusion Detection
2 1 (1.04%) Network Security
2 1 (1.04%) Skype
2 1 (1.04%) SNMP
Database & Business Intelligence
1 8 (8.33%) SQL Server
2 4 (4.17%) MySQL
2 4 (4.17%) Oracle Database
2 4 (4.17%) RDBMS
2 4 (4.17%) Relational Database
2 4 (4.17%) SQL Server Reporting Services
3 3 (3.13%) Oracle Database 10g
3 3 (3.13%) Oracle Database 11g
3 3 (3.13%) Oracle Database 12c
3 3 (3.13%) Oracle Discoverer
3 3 (3.13%) SQL Server 2016
4 2 (2.08%) Microsoft Analysis Services
4 2 (2.08%) SQL Server 2008
4 2 (2.08%) SQL Server 2012
4 2 (2.08%) SQL Server 2014
4 2 (2.08%) SQL Server 2017
4 2 (2.08%) SQL Server Analysis Services
4 2 (2.08%) SQL Server Integration Services
5 1 (1.04%) PolyBase
Development Applications
1 4 (4.17%) MSI
2 3 (3.13%) NUnit
2 3 (3.13%) Selenium
2 3 (3.13%) SpecFlow
3 2 (2.08%) Team Foundation Server
3 2 (2.08%) Visual Studio
3 2 (2.08%) Visual Studio Team System
3 2 (2.08%) WebDriver
General
1 19 (19.79%) Finance
2 18 (18.75%) Public Sector
3 8 (8.33%) Marketing
4 6 (6.25%) Retail
5 4 (4.17%) Telecoms
6 3 (3.13%) Billing
6 3 (3.13%) Legal
7 2 (2.08%) Aerospace
8 1 (1.04%) Advertising
8 1 (1.04%) Banking
8 1 (1.04%) Corporate Banking
8 1 (1.04%) Electronics
8 1 (1.04%) Investment Banking
8 1 (1.04%) Manufacturing
8 1 (1.04%) Military
8 1 (1.04%) Police
8 1 (1.04%) Publishing
8 1 (1.04%) Retail Banking
Job Titles
1 13 (13.54%) Developer
2 11 (11.46%) Architect
2 11 (11.46%) User Researcher
3 9 (9.38%) Analyst
3 9 (9.38%) Consultant
3 9 (9.38%) CRM Developer
3 9 (9.38%) Dynamics CRM Developer
4 6 (6.25%) Applications Packager
5 5 (5.21%) DBA
5 5 (5.21%) Programme Manager
5 5 (5.21%) Project Manager
6 4 (4.17%) Incident Manager
6 4 (4.17%) Major Incident Manager
7 3 (3.13%) Oracle Analyst
7 3 (3.13%) Oracle DBA
7 3 (3.13%) SC Cleared Application Packager
7 3 (3.13%) Technical Architect
7 3 (3.13%) Test Automation Engineer
7 3 (3.13%) Test Engineer
7 3 (3.13%) Transition Manager
Libraries, Frameworks & Software Standards
1 15 (15.63%) .NET
2 7 (7.29%) JSON
2 7 (7.29%) REST
2 7 (7.29%) XML
3 5 (5.21%) SOAP
3 5 (5.21%) Web Services
4 4 (4.17%) CSS
4 4 (4.17%) HTML
4 4 (4.17%) jQuery
4 4 (4.17%) Middleware
5 3 (3.13%) JMS
5 3 (3.13%) JSON Schema
5 3 (3.13%) Swagger
5 3 (3.13%) WSDL
5 3 (3.13%) XSD
6 2 (2.08%) ASP.NET
6 2 (2.08%) KnockoutJS
6 2 (2.08%) Node.js
6 2 (2.08%) Twitter Bootstrap
6 2 (2.08%) XSL
Miscellaneous
1 6 (6.25%) Analytical Skills
2 3 (3.13%) User Experience
3 2 (2.08%) Data Centre
3 2 (2.08%) Management Information System
3 2 (2.08%) Self-Motivation
4 1 (1.04%) CESG
4 1 (1.04%) Clustering
4 1 (1.04%) Fat Client
4 1 (1.04%) Greenfield Project
4 1 (1.04%) iPhone
4 1 (1.04%) PKI
4 1 (1.04%) Smart Meter
4 1 (1.04%) Thin Client
4 1 (1.04%) Virtual Team
Operating Systems
1 18 (18.75%) Windows
2 6 (6.25%) Linux
2 6 (6.25%) Windows 7
3 5 (5.21%) Windows Server 2008
4 4 (4.17%) AIX
4 4 (4.17%) HPUX
4 4 (4.17%) Solaris
5 3 (3.13%) Unix
5 3 (3.13%) Windows Server
6 1 (1.04%) Windows 8
6 1 (1.04%) Windows Server 2012
Processes & Methodologies
1 26 (27.08%) Agile Software Development
2 20 (20.83%) ITIL
3 18 (18.75%) CRM
4 12 (12.50%) Problem-Solving
5 11 (11.46%) Workflow
6 10 (10.42%) Business Analysis
6 10 (10.42%) Field Research
6 10 (10.42%) Market Research
6 10 (10.42%) Scrum
7 9 (9.38%) DevOps
7 9 (9.38%) Mentoring
7 9 (9.38%) Test Automation
7 9 (9.38%) User-Centered Design (UCD)
8 8 (8.33%) Incident Management
8 8 (8.33%) Service Delivery
9 7 (7.29%) API Integration
9 7 (7.29%) Service Management
9 7 (7.29%) User Acceptance Testing
10 6 (6.25%) Decision-Making
10 6 (6.25%) User Stories
Programming Languages
1 15 (15.63%) C#
2 14 (14.58%) SQL
3 11 (11.46%) JavaScript
4 5 (5.21%) PowerShell
5 3 (3.13%) PHP
5 3 (3.13%) PL/SQL
5 3 (3.13%) Python
5 3 (3.13%) Shell Script
6 2 (2.08%) Java
6 2 (2.08%) T-SQL
7 1 (1.04%) C
Qualifications
1 21 (21.88%) Security Cleared
2 18 (18.75%) SC Cleared
3 4 (4.17%) BPSS Clearance
3 4 (4.17%) DBS Check
4 3 (3.13%) DV Cleared
5 2 (2.08%) CESG Certified Professional
5 2 (2.08%) CISSP
6 1 (1.04%) CISM
6 1 (1.04%) CISMP
6 1 (1.04%) Degree
6 1 (1.04%) MCSE
6 1 (1.04%) Microsoft Certification
Quality Assurance & Compliance
1 4 (4.17%) ISO/IEC 20000
1 4 (4.17%) ISO/IEC 27001
2 2 (2.08%) PMO
3 1 (1.04%) GDPR
3 1 (1.04%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (1.04%) QA
3 1 (1.04%) RMADS
3 1 (1.04%) SLA
System Software
1 4 (4.17%) Active Directory
1 4 (4.17%) Citrix Hypervisor
1 4 (4.17%) Hyper-V
1 4 (4.17%) Microsoft App-V
1 4 (4.17%) VMware Infrastructure
2 3 (3.13%) Oracle Clusterware
2 3 (3.13%) Oracle RAC
Systems Management
1 7 (7.29%) SCCM
2 3 (3.13%) Data Guard
2 3 (3.13%) Oracle Enterprise Manager
2 3 (3.13%) Oracle RMAN
3 1 (1.04%) Network Intrusion Detection System
3 1 (1.04%) Single Sign-On
Vendors
1 29 (30.21%) Microsoft
2 7 (7.29%) Oracle
3 5 (5.21%) Salesforce.com
3 5 (5.21%) SAP
4 4 (4.17%) Sparx
4 4 (4.17%) Sybase
4 4 (4.17%) VMware
5 3 (3.13%) Ab Initio
5 3 (3.13%) IBM
5 3 (3.13%) ServiceNow
5 3 (3.13%) Software AG
5 3 (3.13%) webMethods
6 2 (2.08%) Cisco
6 2 (2.08%) Computacenter
6 2 (2.08%) Juniper
7 1 (1.04%) Dell
7 1 (1.04%) Lotus
7 1 (1.04%) MobileIron
7 1 (1.04%) Red Hat
7 1 (1.04%) Siemens