Customer Engagement Contract Job Trends in England
Customer Engagement
UK > England
The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 18 October 2026, with comparisons to the same periods in the previous two years.
| 6 months to 18 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 339 | 342 | 429 |
| Rank change year-on-year | +3 | +87 | +9 |
| Contract jobs citing Customer Engagement | 329 | 179 | 100 |
| As % of all contract jobs in England | 0.71% | 0.63% | 0.31% |
| As % of the Processes & Methodologies category | 0.83% | 0.70% | 0.36% |
| Number of daily rates quoted | 222 | 83 | 67 |
| 10th Percentile | £381 | £366 | £363 |
| 25th Percentile | £477 | £449 | £400 |
| Median daily rate (50th Percentile) | £525 | £525 | £525 |
| Median % change year-on-year | - | - | +1.20% |
| 75th Percentile | £600 | £638 | £600 |
| 90th Percentile | £713 | £725 | £693 |
| UK median daily rate | £525 | £525 | £525 |
| Number of hourly rates quoted | 13 | 9 | 1 |
| 10th Percentile | - | £14.00 | - |
| 25th Percentile | £19.48 | £14.50 | £59.25 |
| Median hourly rate | £39.00 | £34.00 | £63.50 |
| Median % change year-on-year | +14.71% | -46.46% | +26.37% |
| 75th Percentile | £63.75 | £35.00 | £67.75 |
| 90th Percentile | £81.40 | £49.00 | - |
| UK median hourly rate | £39.00 | £34.00 | £63.50 |
| % change year-on-year | +14.71% | -46.46% | +20.95% |
All Process & Methodology Skills
England
Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.
| 6 months to 18 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Contract vacancies with a requirement for process or methodology skills | 39,592 | 25,697 | 27,605 |
| As % of all contract IT jobs advertised in England | 85.08% | 90.96% | 86.48% |
| Number of daily rates quoted | 23,863 | 16,289 | 16,803 |
| 10th Percentile | £325 | £300 | £313 |
| 25th Percentile | £425 | £405 | £413 |
| Median daily rate (50th Percentile) | £525 | £510 | £525 |
| Median % change year-on-year | +2.94% | -2.86% | -4.55% |
| 75th Percentile | £638 | £625 | £638 |
| 90th Percentile | £738 | £725 | £750 |
| UK median daily rate | £525 | £500 | £525 |
| % change year-on-year | +5.00% | -4.76% | -2.33% |
| Number of hourly rates quoted | 3,106 | 1,634 | 1,086 |
| 10th Percentile | £13.54 | £14.51 | £15.03 |
| 25th Percentile | £17.25 | £17.69 | £20.50 |
| Median hourly rate | £38.25 | £25.15 | £42.50 |
| Median % change year-on-year | +52.09% | -40.82% | -5.56% |
| 75th Percentile | £67.25 | £44.78 | £67.38 |
| 90th Percentile | £80.00 | £67.43 | £74.47 |
| UK median hourly rate | £37.24 | £25.08 | £40.00 |
| % change year-on-year | +48.51% | -37.31% | -9.60% |
Customer Engagement Job Vacancy Trend in England
Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.
Customer Engagement Daily Rate Trend in England
Contractor daily rate distribution trend for jobs in England citing Customer Engagement.
Customer Engagement Daily Rate Histogram in England
Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 18 October 2026.
Customer Engagement Hourly Rate Trend in England
Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.
Customer Engagement Hourly Rate Histogram in England
Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 18 October 2026.
Customer Engagement Contract Job Locations in England
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 18 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| London | -22 | 167 | £525 | +0.96% | 618 |
| North of England | -30 | 49 | £500 | - | 118 |
| South West | -3 | 40 | £525 | +35.48% | 32 |
| North West | -20 | 40 | £500 | -28.57% | 66 |
| South East | -61 | 32 | £572 | +8.95% | 151 |
| Midlands | -35 | 20 | £506 | -13.28% | 69 |
| West Midlands | -45 | 17 | £506 | -13.28% | 41 |
| East of England | -21 | 14 | £563 | -10.00% | 45 |
| Yorkshire | -31 | 7 | £550 | +15.79% | 38 |
| East Midlands | - | 3 | £481 | - | 28 |
| North East | -39 | 2 | £525 | +16.67% | 14 |
| Customer Engagement UK |
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Customer Engagement Co-Occurring Skills & Capabilities in England by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Processes & Methodologies
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Stakeholder Management | 40.7% | 134 |
| 2 | CRM | 32.2% | 106 |
| 3 | Customer Experience | 20.1% | 66 |
| 4 | AI | 18.5% | 61 |
| 5 | Agile | 17.6% | 58 |
| 5 | Problem-Solving | 17.6% | 58 |
| 7 | Analytics | 16.7% | 55 |
| 7 | Roadmaps | 16.7% | 55 |
| 9 | Customer Service | 14.6% | 48 |
| 10 | Continuous Improvement | 14.3% | 47 |
| 10 | Migration | 14.3% | 47 |
| 12 | Technical Leadership | 13.4% | 44 |
| 13 | Mentoring | 11.9% | 39 |
| 14 | ITSM | 10.6% | 35 |
| 15 | Decision-Making | 9.1% | 30 |
| 16 | SIEM | 8.5% | 28 |
| 16 | Stakeholder Engagement | 8.5% | 28 |
| 18 | Customer Insight | 8.2% | 27 |
| 18 | GAP Analysis | 8.2% | 27 |
| 20 | DevSecOps | 7.9% | 26 |