Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 27 June 2026, with comparisons to the same periods in the previous two years.

 6 months to
27 Jun 2026		 Same period 2025 Same period 2024
Rank 418 345 429
Rank change year-on-year -73 +84 +41
Contract jobs citing Customer Engagement 204 140 120
As % of all contract jobs in England 0.47% 0.55% 0.32%
As % of the Processes & Methodologies category 0.55% 0.61% 0.38%
Number of daily rates quoted 146 88 74
10th Percentile £363 £351 £333
25th Percentile £413 £450 £420
Median daily rate (50th Percentile) £525 £530 £550
Median % change year-on-year -0.94% -3.64% +10.00%
75th Percentile £621 £656 £688
90th Percentile £738 £725 £785
UK median daily rate £500 £535 £575
% change year-on-year -6.54% -6.96% +11.43%
Number of hourly rates quoted 5 2 11
10th Percentile £26.97 £29.48 £14.00
25th Percentile £38.25 £32.44 £21.07
Median hourly rate £48.84 £39.25 £31.50
Median % change year-on-year +24.43% +24.60% -44.04%
75th Percentile - £45.44 £47.83
90th Percentile £69.34 £48.03 -
UK median hourly rate £48.84 £39.25 £31.50
% change year-on-year +24.43% +24.60% -44.04%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 37,112 23,092 31,896
As % of all contract IT jobs advertised in England 85.37% 91.39% 85.53%
Number of daily rates quoted 23,409 14,893 20,664
10th Percentile £325 £300 £304
25th Percentile £418 £406 £413
Median daily rate (50th Percentile) £520 £515 £525
Median % change year-on-year +0.97% -1.90% -4.55%
75th Percentile £625 £638 £650
90th Percentile £730 £750 £750
UK median daily rate £515 £505 £525
% change year-on-year +1.98% -3.81% -4.55%
Number of hourly rates quoted 2,320 1,127 2,324
10th Percentile £15.25 £14.20 £12.79
25th Percentile £21.00 £17.87 £16.06
Median hourly rate £47.00 £25.50 £38.12
Median % change year-on-year +84.31% -33.11% +1.87%
75th Percentile £68.55 £55.00 £61.60
90th Percentile £82.25 £72.50 £73.60
UK median hourly rate £43.96 £25.15 £37.50
% change year-on-year +74.79% -32.93% +4.17%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 27 June 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 27 June 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 27 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -33 113 £478 -10.65% 116
South East -52 31 £568 -7.35% 81
North of England -69 19 £525 +10.53% 41
Midlands -51 16 £800 +60.00% 40
East of England -16 15 £375 -42.31% 18
North West -50 14 £447 -5.89% 29
West Midlands -53 14 £800 +52.38% 18
Yorkshire -41 3 £550 +15.79% 9
South West -44 3 £650 +19.38% 23
North East - 2 £525 - 4
East Midlands -13 1 - - 21
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (2.94%) SharePoint
2 4 (1.96%) Oracle Workflow
3 2 (0.98%) Adobe Experience Manager
3 2 (0.98%) Confluence
4 1 (0.49%) Apache Spark
4 1 (0.49%) CICS
4 1 (0.49%) Microsoft Exchange
4 1 (0.49%) PowerExchange
Applications
1 9 (4.41%) Chatbot
2 8 (3.92%) Microsoft Excel
3 3 (1.47%) Microsoft Office
4 2 (0.98%) Microsoft PowerPoint
4 2 (0.98%) Spreadsheet
5 1 (0.49%) Microsoft Project
5 1 (0.49%) MS Visio
Business Applications
1 25 (12.25%) Dynamics CRM
2 6 (2.94%) Sage X3
3 5 (2.45%) Oracle Assets
3 5 (2.45%) Salesforce CRM
4 4 (1.96%) Oracle ERP
4 4 (1.96%) Oracle Payables
4 4 (1.96%) Oracle Subledger Accounting
5 2 (0.98%) Workfront
6 1 (0.49%) Adobe Campaign
6 1 (0.49%) Oracle EBS
6 1 (0.49%) Oracle iProcurement
6 1 (0.49%) Oracle Procure-to-Pay
Cloud Services
1 29 (14.22%) Power Platform
2 28 (13.73%) Dynamics 365
3 25 (12.25%) Azure
4 12 (5.88%) Power Automate
4 12 (5.88%) PowerApps
5 10 (4.90%) AWS
5 10 (4.90%) Azure Logic Apps
6 9 (4.41%) Azure DevOps
7 8 (3.92%) Google Workspace
7 8 (3.92%) WhatsApp
8 7 (3.43%) Miro
9 6 (2.94%) Azure Service Bus
9 6 (2.94%) Microsoft 365
9 6 (2.94%) SaaS
9 6 (2.94%) Serverless
10 4 (1.96%) Azure Functions
10 4 (1.96%) GCP
10 4 (1.96%) Microsoft Copilot
10 4 (1.96%) Microsoft Purview
11 3 (1.47%) Copilot Studio
Communications & Networking
1 8 (3.92%) Network Security
1 8 (3.92%) VPN
2 6 (2.94%) Firewall
3 5 (2.45%) SMS
4 4 (1.96%) WAN
5 3 (1.47%) F5 BIG-IP GTM
5 3 (1.47%) F5 BIG-IP LTM
5 3 (1.47%) LAN
5 3 (1.47%) MPLS
6 2 (0.98%) Cisco Nexus
6 2 (0.98%) SD-WAN
6 2 (0.98%) TCP/IP
6 2 (0.98%) VoIP
6 2 (0.98%) Wi-Fi
7 1 (0.49%) BGP
7 1 (0.49%) BIG-IP
7 1 (0.49%) HTTP
7 1 (0.49%) MIMO
7 1 (0.49%) OSPF
7 1 (0.49%) SSH
Database & Business Intelligence
1 16 (7.84%) Power BI
2 7 (3.43%) Data Warehouse
3 6 (2.94%) Power Query
3 6 (2.94%) ZAP BI
4 2 (0.98%) Crystal Reports
4 2 (0.98%) Data Lake
4 2 (0.98%) DynamoDB
4 2 (0.98%) Pinecone
4 2 (0.98%) Tableau
4 2 (0.98%) Weaviate
5 1 (0.49%) BigQuery
5 1 (0.49%) SQL Server
Development Applications
1 6 (2.94%) JIRA
2 1 (0.49%) CircleCI
2 1 (0.49%) Git
2 1 (0.49%) GitLab
General
1 69 (33.82%) Social Skills
2 45 (22.06%) Finance
3 35 (17.16%) Marketing
4 29 (14.22%) Retail
5 26 (12.75%) Public Sector
6 21 (10.29%) Analytical Skills
7 10 (4.90%) Banking
8 8 (3.92%) Organisational Skills
9 7 (3.43%) Advertising
9 7 (3.43%) Manufacturing
10 5 (2.45%) Local Government
11 4 (1.96%) Corporate Banking
11 4 (1.96%) Legal
11 4 (1.96%) Presentation Skills
12 3 (1.47%) Financial Institution
12 3 (1.47%) French Language
12 3 (1.47%) German Language
12 3 (1.47%) Telecoms
13 2 (0.98%) Aerospace
13 2 (0.98%) Investment Banking
Job Titles
1 40 (19.61%) Architect
2 27 (13.24%) Consultant
3 24 (11.76%) Lead
4 22 (10.78%) Developer
5 17 (8.33%) Senior
6 10 (4.90%) Dynamics 365 Developer
6 10 (4.90%) Solutions Architect
7 9 (4.41%) Project Manager
7 9 (4.41%) Security Consultant
8 8 (3.92%) Product Manager
8 8 (3.92%) Service Manager
9 7 (3.43%) Analyst
9 7 (3.43%) Delivery Manager
9 7 (3.43%) Network Architect
10 6 (2.94%) Business Intelligence Developer
10 6 (2.94%) Power BI Developer
10 6 (2.94%) Product Owner
10 6 (2.94%) Report Developer
10 6 (2.94%) SQL BI Developer
10 6 (2.94%) SQL Developer
Libraries, Frameworks & Software Standards
1 10 (4.90%) .NET
2 4 (1.96%) Oracle Fusion
2 4 (1.96%) PyTorch
2 4 (1.96%) TensorFlow
3 3 (1.47%) HTML
3 3 (1.47%) HTML5 Canvas
3 3 (1.47%) Kafka
3 3 (1.47%) Middleware
3 3 (1.47%) REST
3 3 (1.47%) SAP Fiori
4 2 (0.98%) CSS
4 2 (0.98%) Faiss
4 2 (0.98%) Hugging Face
4 2 (0.98%) Keras
4 2 (0.98%) LangChain
4 2 (0.98%) PySpark
4 2 (0.98%) SOAP
5 1 (0.49%) ASP.NET Web API
5 1 (0.49%) scikit-learn
5 1 (0.49%) Spring Boot
Miscellaneous
1 11 (5.39%) Virtual Team
2 9 (4.41%) Product Ownership
3 8 (3.92%) Data Protection Act
4 6 (2.94%) Legacy Systems
4 6 (2.94%) Onboarding
5 5 (2.45%) Data Centre
5 5 (2.45%) Marketing Technology
5 5 (2.45%) Mobile App
6 4 (1.96%) Cloud Native
6 4 (1.96%) Hybrid Cloud
6 4 (1.96%) Social Media
7 3 (1.47%) Analytical Mindset
7 3 (1.47%) FPGA
7 3 (1.47%) Verilog
7 3 (1.47%) VHDL
8 2 (0.98%) AI Agents
8 2 (0.98%) Blog
8 2 (0.98%) Enterprise Software
8 2 (0.98%) IVR
8 2 (0.98%) Management Information System
Operating Systems
1 5 (2.45%) Windows
2 4 (1.96%) Linux
3 3 (1.47%) Embedded Linux
4 1 (0.49%) Android
4 1 (0.49%) Apple iOS
4 1 (0.49%) Unix
4 1 (0.49%) Windows Server
Processes & Methodologies
1 57 (27.94%) CRM
2 50 (24.51%) Stakeholder Management
3 41 (20.10%) Analytics
4 40 (19.61%) Problem-Solving
5 36 (17.65%) Agile
6 34 (16.67%) Migration
7 33 (16.18%) Customer Experience
8 29 (14.22%) Continuous Improvement
9 27 (13.24%) Roadmaps
10 26 (12.75%) AI
11 23 (11.27%) Decision-Making
12 22 (10.78%) Stakeholder Engagement
13 21 (10.29%) Customer Service
14 19 (9.31%) Use Case
15 18 (8.82%) Workflow
15 18 (8.82%) Workshop Facilitation
16 17 (8.33%) Business Intelligence
16 17 (8.33%) DevOps
17 16 (7.84%) Requirements Gathering
18 15 (7.35%) Cybersecurity
Programming Languages
1 18 (8.82%) JavaScript
2 15 (7.35%) Python
2 15 (7.35%) SQL
3 13 (6.37%) C#
4 7 (3.43%) Data Analysis Expressions
5 6 (2.94%) VBA
6 3 (1.47%) ABAP
6 3 (1.47%) C
6 3 (1.47%) C++
6 3 (1.47%) Embedded C
6 3 (1.47%) Embedded C++
6 3 (1.47%) Java
6 3 (1.47%) R
7 2 (0.98%) PowerShell
7 2 (0.98%) TypeScript
8 1 (0.49%) Bash
8 1 (0.49%) Perl
8 1 (0.49%) T-SQL
8 1 (0.49%) X++
Qualifications
1 44 (21.57%) Security Cleared
2 26 (12.75%) SC Cleared
3 13 (6.37%) Degree
3 13 (6.37%) DV Cleared
4 6 (2.94%) Microsoft Certification
5 5 (2.45%) BPSS Clearance
6 4 (1.96%) PMI Certification
7 3 (1.47%) PMP
8 2 (0.98%) Master's Degree
8 2 (0.98%) MBA
9 1 (0.49%) CCIE
9 1 (0.49%) CCNP
9 1 (0.49%) CCSE
9 1 (0.49%) Cisco Certification
9 1 (0.49%) Computer Science Degree
9 1 (0.49%) JNCIE
9 1 (0.49%) JNCIP
9 1 (0.49%) Postgraduate
9 1 (0.49%) TOGAF Certification
9 1 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (6.37%) GDPR
2 9 (4.41%) Data Quality
3 7 (3.43%) QA
4 6 (2.94%) SLA
5 4 (1.96%) NIST
6 3 (1.47%) Actionable Recommendations
6 3 (1.47%) ISO/IEC 27001
7 2 (0.98%) Accessibility
7 2 (0.98%) PMO
8 1 (0.49%) Def Stans
8 1 (0.49%) ISO 22301
8 1 (0.49%) NIST 800
8 1 (0.49%) PCI DSS
8 1 (0.49%) PERC
8 1 (0.49%) Sarbanes-Oxley
8 1 (0.49%) SOC 2
System Software
1 2 (0.98%) Active Directory
1 2 (0.98%) VMware Infrastructure
2 1 (0.49%) IAG
2 1 (0.49%) Virtual Desktop
Systems Management
1 7 (3.43%) Systems Management Server (SMS)
2 4 (1.96%) Terraform
3 2 (0.98%) Ansible
4 1 (0.49%) Microsoft Intune
4 1 (0.49%) Rundeck
4 1 (0.49%) Single Sign-On
4 1 (0.49%) vRealize
Vendors
1 55 (26.96%) Microsoft
2 18 (8.82%) Salesforce
3 11 (5.39%) Google
3 11 (5.39%) ServiceNow
4 9 (4.41%) Salesforce Marketing Cloud
5 7 (3.43%) SAP
6 6 (2.94%) Oracle
6 6 (2.94%) Sage
7 5 (2.45%) Cisco
7 5 (2.45%) Databricks
7 5 (2.45%) Pega
8 4 (1.96%) Adobe
8 4 (1.96%) F5
9 3 (1.47%) Braze
9 3 (1.47%) Genesys
9 3 (1.47%) Intel
9 3 (1.47%) Xilinx
10 2 (0.98%) Confluent
10 2 (0.98%) mParticle
10 2 (0.98%) OpenAI
285 Customer Engagement jobs in England