Period
to 16 July 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > England
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 641 667 617
Rank change year-on-year +26 -50 +59
Contract jobs citing Customer Engagement 206 158 266
As % of all contract IT jobs advertised in England 0.22% 0.18% 0.26%
As % of the Processes & Methodologies category 0.25% 0.21% 0.31%
Number of daily rates quoted 130 97 197
England median daily rate £425 £425 £425
10th Percentile £206 £308 £290
90th Percentile £614 £654 £613
UK median daily rate £425 £425 £425
Number of hourly rates quoted 6 0 2
England median hourly rate £25.00 - £40.75
UK median hourly rate £25.00 £47.50 £40.75
% change year-on-year -47.37% +16.56% -31.51%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,268 74,362 85,742
As % of all contract IT jobs advertised in England 85.90% 85.06% 84.35%
Number of daily rates quoted 53,990 48,946 57,151
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.94%
10th Percentile £300 £280 £266
90th Percentile £638 £625 £613
UK median daily rate £450 £445 £425
% change year-on-year +1.12% +4.71% +6.25%
Number of hourly rates quoted 2,241 1,938 2,072
England median hourly rate £22.00 £25.00 £24.00
Median hourly rate % change year-on-year -12.00% +4.17% +12.02%
10th Percentile £11.25 £11.39 £11.72
90th Percentile £50.50 £51.50 £48.75
UK median hourly rate £21.50 £25.00 £25.00
% change year-on-year -14.00% - +16.28%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in England.

Contractor daily rate trend for Customer Engagement in England

Customer Engagement
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer Engagement in England over the 6 months to 16 July 2018.

Contractor daily rate histogram for Customer Engagement in England

Customer Engagement
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in England.

Contractor hourly rate trend for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -23 90 £450 -14.29% 45
South East 0 75 £415 -7.89% 45
Midlands -16 14 £510 +20.00% 10
North of England -25 14 £350 -12.50% 12
North West -27 12 £350 -12.50% 9
West Midlands -17 9 £510 +23.64% 8
East of England +3 6 £225 -43.75% 4
South West +10 5 £450 +8.43% 8
East Midlands +1 5 £550 +29.41% 2
North East +2 1 £425 +18.06%
Yorkshire -20 1 - - 3
South Coast - 1 £425 -
Customer Engagement
UK

For the 6 months to 16 July 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer Engagement.

1 52 (25.24%) Agile Software Development
2 40 (19.42%) Windows
3 39 (18.93%) Microsoft
4 38 (18.45%) Finance
4 38 (18.45%) Marketing
5 35 (16.99%) User Experience
6 27 (13.11%) Security Cleared
7 26 (12.62%) Microsoft Azure
7 26 (12.62%) Degree
8 25 (12.14%) Active Directory
8 25 (12.14%) ITIL
9 24 (11.65%) SC Cleared
10 23 (11.17%) Oracle
11 22 (10.68%) Java
11 22 (10.68%) Stakeholder Management
11 22 (10.68%) Digital Marketing
11 22 (10.68%) Windows Server
12 21 (10.19%) Service Management
12 21 (10.19%) Project Management
13 20 (9.71%) Google
14 19 (9.22%) Change Management
15 18 (8.74%) SQL
15 18 (8.74%) Office 365
15 18 (8.74%) Problem-Solving
16 17 (8.25%) SQL Server
17 15 (7.28%) HTML
17 15 (7.28%) MS Exchange
17 15 (7.28%) Mentoring
17 15 (7.28%) SDLC
18 14 (6.80%) Windows 10

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (7.28%) MS Exchange
2 9 (4.37%) SharePoint
3 7 (3.40%) Apache Spark
3 7 (3.40%) CMS
4 6 (2.91%) Adobe Experience Manager
5 4 (1.94%) BizTalk Server
5 4 (1.94%) Skype for Business
6 2 (0.97%) Apache Pig
6 2 (0.97%) Confluence
6 2 (0.97%) SAS
7 1 (0.49%) Apache
7 1 (0.49%) Apache Solr
7 1 (0.49%) Exchange Server 2007
7 1 (0.49%) OpenStack
Applications
1 9 (4.37%) Microsoft Office
2 6 (2.91%) Adobe Illustrator
2 6 (2.91%) Photoshop
3 5 (2.43%) Adobe After Effects
4 4 (1.94%) Adobe Premiere
4 4 (1.94%) Microsoft Excel
5 3 (1.46%) InVision
5 3 (1.46%) Microsoft PowerPoint
6 2 (0.97%) Microsoft Project
7 1 (0.49%) Fireworks
7 1 (0.49%) MS Visio
Business Applications
1 8 (3.88%) Eloqua
2 5 (2.43%) Dynamics CRM
3 1 (0.49%) Adobe Campaign
3 1 (0.49%) Dynamics NAV
3 1 (0.49%) Finacle
3 1 (0.49%) FLEXCUBE
3 1 (0.49%) Oracle Applications
3 1 (0.49%) Salesforce.com CRM
3 1 (0.49%) SAP HR
Cloud Services
1 26 (12.62%) Microsoft Azure
2 18 (8.74%) Office 365
3 9 (4.37%) Amazon AWS
4 6 (2.91%) Google Analytics
5 5 (2.43%) Google Play
5 5 (2.43%) SaaS
6 3 (1.46%) Azure Active Directory
6 3 (1.46%) IaaS
6 3 (1.46%) PaaS
7 2 (0.97%) AWS Elastic Beanstalk
7 2 (0.97%) Cloud Computing
8 1 (0.49%) Amazon EC2
8 1 (0.49%) Amazon Kinesis
8 1 (0.49%) Amazon S3
8 1 (0.49%) AWS Lambda
8 1 (0.49%) GitHub
8 1 (0.49%) OneDrive
8 1 (0.49%) Serverless
8 1 (0.49%) Slack
8 1 (0.49%) Virtual Private Cloud
Communications & Networking
1 5 (2.43%) DNS
2 4 (1.94%) DHCP
2 4 (1.94%) Internet
2 4 (1.94%) Skype
3 3 (1.46%) LAN
3 3 (1.46%) WAN
4 2 (0.97%) 5G
4 2 (0.97%) Radio Access Network
5 1 (0.49%) Cisco Nexus
5 1 (0.49%) Firewall
5 1 (0.49%) HTTP
5 1 (0.49%) Intranet
5 1 (0.49%) Network Security
5 1 (0.49%) SMS
Database & Business Intelligence
1 17 (8.25%) SQL Server
2 13 (6.31%) Data Warehouse
3 10 (4.85%) Big Data
4 7 (3.40%) Hadoop
5 6 (2.91%) Apache Hive
5 6 (2.91%) SQL Server Integration Services
5 6 (2.91%) Sqoop
6 5 (2.43%) Relational Database
7 4 (1.94%) Data Mining
7 4 (1.94%) MongoDB
7 4 (1.94%) PowerCenter
7 4 (1.94%) SQL Server 2008
7 4 (1.94%) SQL Server 2012
7 4 (1.94%) SQL Server 2014
8 2 (0.97%) EDRMS
8 2 (0.97%) MySQL
8 2 (0.97%) NoSQL
8 2 (0.97%) PostgreSQL
9 1 (0.49%) Oracle Database
9 1 (0.49%) Redis
Development Applications
1 6 (2.91%) Git (software)
2 5 (2.43%) Axure RP
2 5 (2.43%) MSI
3 4 (1.94%) JIRA
4 3 (1.46%) Visual Studio
5 2 (0.97%) Balsamiq Mockups
5 2 (0.97%) Oracle Forms
5 2 (0.97%) Team Foundation Server
6 1 (0.49%) Appium
6 1 (0.49%) Grunt
6 1 (0.49%) Jenkins
6 1 (0.49%) Maven
General
1 38 (18.45%) Finance
1 38 (18.45%) Marketing
2 13 (6.31%) Banking
3 11 (5.34%) Retail
4 8 (3.88%) Telecoms
5 7 (3.40%) Legal
6 6 (2.91%) Retail Banking
7 3 (1.46%) Advertising
7 3 (1.46%) Financial Institution
8 2 (0.97%) Back Office
8 2 (0.97%) Publishing
9 1 (0.49%) Brand Awareness
9 1 (0.49%) Corporate Banking
9 1 (0.49%) French Language
9 1 (0.49%) Games
9 1 (0.49%) Investment Banking
9 1 (0.49%) Law
9 1 (0.49%) Spanish Language
Job Titles
1 42 (20.39%) Analyst
2 34 (16.50%) Architect
3 18 (8.74%) Business Analyst
4 15 (7.28%) Consultant
5 14 (6.80%) Designer
6 12 (5.83%) Project Manager
6 12 (5.83%) Service Architect
7 8 (3.88%) Support Analyst
8 7 (3.40%) Solutions Architect
8 7 (3.40%) UX Designer
9 6 (2.91%) Delivery Manager
9 6 (2.91%) Developer
10 5 (2.43%) 3rd Line Support
10 5 (2.43%) Programme Manager
10 5 (2.43%) Scrum Master
11 4 (1.94%) 3rd Line Support Analyst
11 4 (1.94%) Cloud Engineer
11 4 (1.94%) Database Engineer
11 4 (1.94%) Senior Database Engineer
11 4 (1.94%) Web Analytics Analyst
Libraries, Frameworks & Software Standards
1 15 (7.28%) HTML
2 13 (6.31%) CSS
3 9 (4.37%) Web Services
4 6 (2.91%) REST
4 6 (2.91%) RESTful
5 5 (2.43%) Android SDK
5 5 (2.43%) Dagger
5 5 (2.43%) Retrofit
5 5 (2.43%) RxJava
5 5 (2.43%) Spring
6 4 (1.94%) .NET
6 4 (1.94%) CSS3
6 4 (1.94%) HTML5
6 4 (1.94%) JSON
7 2 (0.97%) AngularJS
7 2 (0.97%) Flash
7 2 (0.97%) jQuery
7 2 (0.97%) Play Framework
7 2 (0.97%) Ruby on Rails
7 2 (0.97%) SOAP
Miscellaneous
1 35 (16.99%) User Experience
2 13 (6.31%) Analytical Skills
3 7 (3.40%) Mobile App
4 6 (2.91%) Management Information System
5 5 (2.43%) Social Media
6 4 (1.94%) Data Centre
6 4 (1.94%) Machine to Machine
6 4 (1.94%) Marketing Technology
7 3 (1.46%) Computer Science
7 3 (1.46%) Replication
8 2 (0.97%) Enterprise Software
8 2 (0.97%) Virtual Team
9 1 (0.49%) Algorithms
9 1 (0.49%) Over-the-Top Content
9 1 (0.49%) Photography
9 1 (0.49%) Self-Motivation
9 1 (0.49%) Smart Meter
9 1 (0.49%) SWIFT
9 1 (0.49%) Taxonomies
9 1 (0.49%) Video on Demand
Operating Systems
1 40 (19.42%) Windows
2 22 (10.68%) Windows Server
3 14 (6.80%) Linux
3 14 (6.80%) Windows 10
4 9 (4.37%) Android
5 6 (2.91%) Windows 7
6 4 (1.94%) Apple iOS
7 2 (0.97%) Unix
Processes & Methodologies
1 52 (25.24%) Agile Software Development
2 25 (12.14%) ITIL
3 22 (10.68%) Digital Marketing
3 22 (10.68%) Stakeholder Management
4 21 (10.19%) Project Management
4 21 (10.19%) Service Management
5 19 (9.22%) Change Management
6 18 (8.74%) Problem-Solving
7 15 (7.28%) Mentoring
7 15 (7.28%) SDLC
8 14 (6.80%) Visualisation
9 13 (6.31%) Analytics
9 13 (6.31%) Scrum
9 13 (6.31%) Service Design
9 13 (6.31%) Waterfall
10 12 (5.83%) Collaborative Working
10 12 (5.83%) Digital Transformation Programme
10 12 (5.83%) Migration
11 11 (5.34%) Coaching
12 10 (4.85%) Continuous Improvement
Programming Languages
1 22 (10.68%) Java
2 18 (8.74%) SQL
3 14 (6.80%) JavaScript
4 6 (2.91%) C#
4 6 (2.91%) PowerShell
4 6 (2.91%) Scala
4 6 (2.91%) T-SQL
5 4 (1.94%) Apple Swift
5 4 (1.94%) Kotlin
5 4 (1.94%) Objective-C
6 3 (1.46%) C++
6 3 (1.46%) Python
6 3 (1.46%) R
7 2 (0.97%) C
7 2 (0.97%) F#
7 2 (0.97%) Groovy
7 2 (0.97%) Perl
7 2 (0.97%) PHP
7 2 (0.97%) Ruby
8 1 (0.49%) PL/SQL
Qualifications
1 27 (13.11%) Security Cleared
2 26 (12.62%) Degree
3 24 (11.65%) SC Cleared
4 8 (3.88%) Microsoft Certification
5 7 (3.40%) Master's Degree
6 6 (2.91%) ISEB
6 6 (2.91%) MCITP
6 6 (2.91%) MCTS
6 6 (2.91%) PMP
7 4 (1.94%) ITIL Certification
7 4 (1.94%) PMI Certification
8 3 (1.46%) CCNA
8 3 (1.46%) CCNP
8 3 (1.46%) Cisco Certification
9 2 (0.97%) DV Cleared
9 2 (0.97%) MCSE
10 1 (0.49%) ISTQB
10 1 (0.49%) ISTQB Foundation Certification
10 1 (0.49%) MCP
10 1 (0.49%) PhD
Quality Assurance & Compliance
1 8 (3.88%) GDPR
2 6 (2.91%) ISO/IEC 20000
3 3 (1.46%) PMO
3 3 (1.46%) QA
4 2 (0.97%) ISO 8583
4 2 (0.97%) SLA
5 1 (0.49%) Data Quality
5 1 (0.49%) SEPA
System Software
1 25 (12.14%) Active Directory
2 6 (2.91%) HDFS
3 5 (2.43%) VMware Infrastructure
4 4 (1.94%) Docker
5 3 (1.46%) Virtual Machines
6 2 (0.97%) Microsoft App-V
7 1 (0.49%) vSphere
Systems Management
1 6 (2.91%) Oozie
1 6 (2.91%) Opscode Chef
1 6 (2.91%) Puppet
2 5 (2.43%) SCCM
3 2 (0.97%) Forefront Identity Manager
3 2 (0.97%) vCenter Server
4 1 (0.49%) Ansible
4 1 (0.49%) OpenView Configuration Management
4 1 (0.49%) Single Sign-On
Vendors
1 39 (18.93%) Microsoft
2 23 (11.17%) Oracle
3 20 (9.71%) Google
4 10 (4.85%) Informatica
5 7 (3.40%) Citrix
5 7 (3.40%) Siebel
6 5 (2.43%) Adobe
6 5 (2.43%) Cisco
6 5 (2.43%) Salesforce.com
6 5 (2.43%) VMware
7 4 (1.94%) Capita
7 4 (1.94%) Facebook
7 4 (1.94%) Twitter
8 3 (1.46%) Ericsson
8 3 (1.46%) Ivanti
8 3 (1.46%) ServiceNow
8 3 (1.46%) Sitecore
8 3 (1.46%) Tableau
9 2 (0.97%) CA
9 2 (0.97%) SAP