Customer Engagement Contract Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer Engagement skills. It covers contract job vacancies from the 6 months leading up to 3 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
3 Aug 2026		 Same period 2025 Same period 2024
Rank 395 354 436
Rank change year-on-year -41 +82 +39
Contract jobs citing Customer Engagement 242 152 89
As % of all contract jobs in England 0.53% 0.55% 0.27%
As % of the Processes & Methodologies category 0.63% 0.60% 0.31%
Number of daily rates quoted 166 96 55
10th Percentile £363 £378 £340
25th Percentile £440 £459 £381
Median daily rate (50th Percentile) £520 £530 £525
Median % change year-on-year -1.89% +0.95% +4.96%
75th Percentile £655 £641 £600
90th Percentile £725 £725 £690
UK median daily rate £511 £535 £525
% change year-on-year -4.44% +1.90% -
Number of hourly rates quoted 7 3 8
10th Percentile £30.58 - £15.84
25th Percentile £38.00 £33.00 £23.28
Median hourly rate £39.00 £34.00 £37.42
Median % change year-on-year +14.71% -9.13% -28.73%
75th Percentile £48.84 £42.38 £47.83
90th Percentile £62.50 £46.80 £53.81
UK median hourly rate £39.00 £34.00 £37.42
% change year-on-year +14.71% -9.13% -32.15%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,664 25,206 28,667
As % of all contract IT jobs advertised in England 85.24% 90.74% 85.96%
Number of daily rates quoted 24,131 16,135 18,803
10th Percentile £325 £300 £313
25th Percentile £425 £405 £420
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £625 £630 £650
90th Percentile £738 £738 £757
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -4.55%
Number of hourly rates quoted 2,474 1,396 1,685
10th Percentile £15.00 £14.20 £14.05
25th Percentile £20.69 £17.87 £18.16
Median hourly rate £45.00 £25.15 £42.50
Median % change year-on-year +78.93% -40.82% -
75th Percentile £68.75 £51.14 £65.00
90th Percentile £82.85 £70.08 £75.00
UK median hourly rate £43.96 £25.15 £40.33
% change year-on-year +74.79% -37.63% -5.12%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer Engagement relative to all contract IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer Engagement.

Contractor daily rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer Engagement in England over the 6 months to 3 August 2026.

Daily rate histogram for Customer Engagement in England

Customer Engagement
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement.

Contractor hourly rate distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer Engagement in England over the 6 months to 3 August 2026.

Hourly rate histogram for Customer Engagement in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 3 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -13 130 £500 -9.09% 302
North of England -61 32 £500 +8.11% 68
South East -68 29 £574 +4.27% 107
North West -42 26 £500 +5.26% 44
East of England 0 19 £375 -40.00% 22
Midlands -37 15 £513 +2.50% 43
West Midlands -51 13 £581 +10.71% 23
South West -36 11 £725 +45.00% 43
Yorkshire -47 4 £550 +15.79% 12
North East -37 2 £525 +16.67% 12
East Midlands -15 1 - - 20
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (2.07%) SharePoint
2 3 (1.24%) Adobe Experience Manager
2 3 (1.24%) TIBCO ActiveMatrix
3 2 (0.83%) Confluence
3 2 (0.83%) Microsoft Exchange
4 1 (0.41%) CICS
4 1 (0.41%) Oracle Workflow
4 1 (0.41%) PowerExchange
Applications
1 9 (3.72%) Microsoft Excel
2 8 (3.31%) Chatbot
3 3 (1.24%) Microsoft Office
3 3 (1.24%) Microsoft PowerPoint
3 3 (1.24%) Microsoft Project
4 2 (0.83%) Spreadsheet
5 1 (0.41%) Adobe XD
5 1 (0.41%) Sketch
Business Applications
1 21 (8.68%) Dynamics CRM
2 6 (2.48%) Sage X3
3 5 (2.07%) Salesforce CRM
4 3 (1.24%) BusinessWorks
4 3 (1.24%) Workfront
5 2 (0.83%) Oracle Assets
6 1 (0.41%) Adobe Campaign
6 1 (0.41%) Oracle EBS
6 1 (0.41%) Oracle ERP
6 1 (0.41%) Oracle iProcurement
6 1 (0.41%) Oracle Payables
6 1 (0.41%) Oracle Procure-to-Pay
6 1 (0.41%) Oracle Subledger Accounting
Cloud Services
1 32 (13.22%) Azure
2 27 (11.16%) Power Platform
3 26 (10.74%) Dynamics 365
4 18 (7.44%) AWS
5 11 (4.55%) Microsoft 365
5 11 (4.55%) Power Automate
5 11 (4.55%) PowerApps
6 10 (4.13%) Serverless
7 8 (3.31%) Azure Logic Apps
8 7 (2.89%) Azure DevOps
8 7 (2.89%) Google Workspace
8 7 (2.89%) SaaS
9 6 (2.48%) AWS CloudFormation
9 6 (2.48%) AWS Lambda
9 6 (2.48%) GCP
9 6 (2.48%) Miro
9 6 (2.48%) WhatsApp
10 5 (2.07%) Amazon EventBridge
10 5 (2.07%) Azure Service Bus
10 5 (2.07%) Snowflake
Communications & Networking
1 9 (3.72%) Firewall
1 9 (3.72%) Network Security
2 6 (2.48%) SMS
3 5 (2.07%) VPN
4 4 (1.65%) DNS
5 3 (1.24%) DHCP
5 3 (1.24%) Internet
5 3 (1.24%) MPLS
5 3 (1.24%) TCP/IP
5 3 (1.24%) VSAN
6 2 (0.83%) Cisco Nexus
6 2 (0.83%) F5 BIG-IP GTM
6 2 (0.83%) F5 BIG-IP LTM
6 2 (0.83%) Structured Cabling
6 2 (0.83%) VoIP
6 2 (0.83%) Wi-Fi
6 2 (0.83%) Wireless
7 1 (0.41%) MIMO
7 1 (0.41%) Unified Communications
7 1 (0.41%) WebEx
Database & Business Intelligence
1 18 (7.44%) Power BI
2 8 (3.31%) Data Warehouse
3 6 (2.48%) Power Query
3 6 (2.48%) ZAP BI
4 5 (2.07%) DynamoDB
5 3 (1.24%) BigQuery
5 3 (1.24%) Tableau
6 2 (0.83%) Crystal Reports
6 2 (0.83%) Data Lake
7 1 (0.41%) Amazon Redshift
7 1 (0.41%) Looker
7 1 (0.41%) MongoDB
7 1 (0.41%) PostgreSQL
7 1 (0.41%) SQL Server
Development Applications
1 7 (2.89%) JIRA
2 1 (0.41%) Atlassian Bamboo
2 1 (0.41%) Bitbucket
2 1 (0.41%) CircleCI
2 1 (0.41%) Cypress.io
2 1 (0.41%) Git
2 1 (0.41%) GitLab
2 1 (0.41%) MSI
General
1 86 (35.54%) Social Skills
2 57 (23.55%) Marketing
3 45 (18.60%) Finance
4 33 (13.64%) Retail
5 32 (13.22%) Analytical Skills
6 23 (9.50%) Public Sector
7 16 (6.61%) Banking
8 15 (6.20%) Presentation Skills
9 9 (3.72%) Influencing Skills
9 9 (3.72%) Manufacturing
10 8 (3.31%) Italian Language
11 7 (2.89%) Advertising
11 7 (2.89%) German Language
11 7 (2.89%) Organisational Skills
12 6 (2.48%) French Language
12 6 (2.48%) Local Government
13 5 (2.07%) Legal
13 5 (2.07%) Spanish Language
14 3 (1.24%) Financial Institution
14 3 (1.24%) Pharmaceutical
Job Titles
1 51 (21.07%) Architect
2 34 (14.05%) Lead
3 27 (11.16%) Consultant
4 24 (9.92%) Senior
5 21 (8.68%) Developer
6 14 (5.79%) Lead Architect
7 13 (5.37%) Product Manager
8 12 (4.96%) Solutions Architect
9 11 (4.55%) Artificial Intelligence Architect
9 11 (4.55%) Project Manager
9 11 (4.55%) Service Manager
10 10 (4.13%) Voice Architect
11 9 (3.72%) Senior Manager
12 8 (3.31%) Analyst
12 8 (3.31%) Delivery Manager
13 7 (2.89%) Designer
13 7 (2.89%) Dynamics 365 Consultant
13 7 (2.89%) Dynamics 365 Developer
13 7 (2.89%) Marketing Manager
14 6 (2.48%) Power BI Developer
Libraries, Frameworks & Software Standards
1 8 (3.31%) .NET
1 8 (3.31%) Middleware
1 8 (3.31%) REST
2 3 (1.24%) Kafka
2 3 (1.24%) PySpark
2 3 (1.24%) SAP Fiori
2 3 (1.24%) SOAP
3 2 (0.83%) AngularJS
3 2 (0.83%) CSS
3 2 (0.83%) HTML
3 2 (0.83%) HTML5 Canvas
3 2 (0.83%) JSON
3 2 (0.83%) Lightning Web Components
3 2 (0.83%) Next.js
3 2 (0.83%) React
4 1 (0.41%) ADO
4 1 (0.41%) Django
4 1 (0.41%) Node.js
4 1 (0.41%) SailPoint
4 1 (0.41%) Spring
Miscellaneous
1 16 (6.61%) AI Agents
2 14 (5.79%) Product Ownership
3 11 (4.55%) IVR
3 11 (4.55%) Virtual Team
4 10 (4.13%) Onboarding
5 9 (3.72%) Data Centre
6 8 (3.31%) Cloud Native
6 8 (3.31%) Marketing Technology
6 8 (3.31%) Mobile App
7 7 (2.89%) Analytical Mindset
7 7 (2.89%) Data Protection Act
7 7 (2.89%) Legacy Systems
8 5 (2.07%) Enterprise Software
9 4 (1.65%) Hybrid Cloud
9 4 (1.65%) Social Media
10 3 (1.24%) FPGA
10 3 (1.24%) Life Science
10 3 (1.24%) PKI
10 3 (1.24%) Public Cloud
10 3 (1.24%) VHDL
Operating Systems
1 10 (4.13%) Windows
2 8 (3.31%) Linux
3 3 (1.24%) Embedded Linux
4 2 (0.83%) Windows Server
5 1 (0.41%) Android
5 1 (0.41%) Apple iOS
5 1 (0.41%) Unix
Processes & Methodologies
1 74 (30.58%) Stakeholder Management
2 63 (26.03%) CRM
3 51 (21.07%) Customer Experience
4 48 (19.83%) Problem-Solving
5 47 (19.42%) Agile
5 47 (19.42%) Analytics
6 46 (19.01%) AI
7 43 (17.77%) Roadmaps
8 35 (14.46%) Migration
9 30 (12.40%) Decision-Making
10 28 (11.57%) Continuous Improvement
11 27 (11.16%) Stakeholder Engagement
12 26 (10.74%) Customer Service
13 24 (9.92%) Workshop Facilitation
14 23 (9.50%) Requirements Gathering
15 20 (8.26%) E-Commerce
16 19 (7.85%) Business Intelligence
16 19 (7.85%) DevOps
16 19 (7.85%) Workflow
17 18 (7.44%) Presales
Programming Languages
1 19 (7.85%) JavaScript
1 19 (7.85%) Python
1 19 (7.85%) SQL
2 11 (4.55%) C#
3 8 (3.31%) Data Analysis Expressions
4 6 (2.48%) PowerShell
4 6 (2.48%) VBA
5 4 (1.65%) Bash
6 3 (1.24%) ABAP
6 3 (1.24%) C
6 3 (1.24%) C++
6 3 (1.24%) Embedded C
6 3 (1.24%) Embedded C++
6 3 (1.24%) TypeScript
7 2 (0.83%) Apex Code
8 1 (0.41%) Java
8 1 (0.41%) Perl
8 1 (0.41%) R
8 1 (0.41%) T-SQL
8 1 (0.41%) X++
Qualifications
1 44 (18.18%) Security Cleared
2 26 (10.74%) SC Cleared
3 16 (6.61%) DV Cleared
4 11 (4.55%) Degree
5 6 (2.48%) Microsoft Certification
6 5 (2.07%) BPSS Clearance
7 4 (1.65%) PMI Certification
8 3 (1.24%) AWS Certification
8 3 (1.24%) CEH
8 3 (1.24%) CISM
8 3 (1.24%) CISSP
8 3 (1.24%) PMP
8 3 (1.24%) VCAP
9 1 (0.41%) Computer Science Degree
9 1 (0.41%) Postgraduate
9 1 (0.41%) TOGAF Certification
9 1 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (5.79%) GDPR
2 12 (4.96%) Data Quality
3 9 (3.72%) QA
4 6 (2.48%) NIST
5 3 (1.24%) Accessibility
5 3 (1.24%) Actionable Recommendations
5 3 (1.24%) ISO/IEC 27001
6 2 (0.83%) PMO
6 2 (0.83%) SLA
7 1 (0.41%) California Consumer Privacy Act
7 1 (0.41%) Def Stans
7 1 (0.41%) ISO 22301
7 1 (0.41%) NIST 800
7 1 (0.41%) PCI DSS
7 1 (0.41%) PERC
7 1 (0.41%) Sarbanes-Oxley
7 1 (0.41%) SOC 2
System Software
1 7 (2.89%) Active Directory
2 5 (2.07%) VMware Infrastructure
3 3 (1.24%) VMware NSX
3 3 (1.24%) vSphere
4 2 (0.83%) Docker
4 2 (0.83%) Virtual Desktop
5 1 (0.41%) IAG
Systems Management
1 9 (3.72%) Terraform
2 6 (2.48%) Systems Management Server (SMS)
3 5 (2.07%) Microsoft Intune
4 4 (1.65%) Ansible
4 4 (1.65%) Kubernetes
5 3 (1.24%) VxRail
6 2 (0.83%) Single Sign-On
7 1 (0.41%) Jamf Pro
7 1 (0.41%) Rundeck
7 1 (0.41%) SCCM
7 1 (0.41%) vRealize
Vendors
1 61 (25.21%) Microsoft
2 27 (11.16%) Salesforce
3 14 (5.79%) ServiceNow
4 12 (4.96%) Salesforce Marketing Cloud
5 10 (4.13%) Braze
5 10 (4.13%) Google
6 9 (3.72%) Adobe
7 8 (3.31%) Databricks
8 7 (2.89%) SAP
9 6 (2.48%) Sage
10 5 (2.07%) Pega
10 5 (2.07%) VMware
11 4 (1.65%) Cisco
11 4 (1.65%) Genesys
12 3 (1.24%) F5
12 3 (1.24%) Intel
12 3 (1.24%) Oracle
12 3 (1.24%) Splunk
12 3 (1.24%) TIBCO
12 3 (1.24%) Xilinx
555 Customer Engagement jobs in England