Period
to 17 December 2018

The median contractor rate for a 2nd Line Support was £150 per day in advertised job vacancies in the East of England during the 6 months to 17 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > East of England
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 127 157 128
Rank change year-on-year +30 -29 -10
Contract jobs requiring a 2nd Line Support 83 45 61
As % of all contract IT jobs advertised in the East of England 1.68% 0.90% 1.28%
As % of the Job Titles category 1.79% 0.95% 1.33%
Number of daily rates quoted 46 29 23
East of England median daily rate £150 £133 £160
Median daily rate % change year-on-year +12.55% -16.71% -20.00%
10th Percentile £106 £113 £94
90th Percentile £220 £188 £232
England median daily rate £163 £145 £165
% change year-on-year +12.07% -12.12% -
Number of hourly rates quoted 15 6 10
East of England median hourly rate £16.75 £13.75 £13.50
Median hourly rate % change year-on-year +21.82% +1.85% -20.59%
10th Percentile £13.89 £12.88 £10.61
90th Percentile £20.20 £15.75 £15.88
England median hourly rate £16.00 £14.50 £15.25
% change year-on-year +10.34% -4.92% +1.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,635 4,748 4,570
% of contract IT jobs with a recognized job title 93.84% 94.51% 95.71%
Number of daily rates quoted 2,742 2,750 2,620
East of England median daily rate £425 £413 £388
Median daily rate % change year-on-year +3.03% +6.45% -
10th Percentile £200 £206 £200
90th Percentile £588 £575 £538
England median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% +3.03%
Number of hourly rates quoted 292 351 373
East of England median hourly rate £17.32 £20.00 £20.00
Median hourly rate % change year-on-year -13.40% - -5.34%
10th Percentile £11.17 £11.13 £11.01
90th Percentile £48.75 £47.50 £46.60
England median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% +1.21%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the East of England.

Contractor daily rate trend for 2nd Line Support in the East of England

2nd Line Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the East of England.

Contractor hourly rate trend for 2nd Line Support in the East of England

2nd Line Support
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 17 December 2018.

Contractor hourly rate histogram for 2nd Line Support in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +16 30 £120 -14.29% 2
Hertfordshire -3 23 £160 +33.33% 8
Cambridgeshire +22 16 £115 -32.35% 1
Norfolk +16 6 £213 +20.75% 1
Suffolk - 5 £180 -
Bedfordshire +4 3 £140 +22.30% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 December 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 2nd Line Support in the job title.

1 69 (83.13%) Windows
2 48 (57.83%) Active Directory
3 28 (33.73%) Microsoft
3 28 (33.73%) Office 365
4 26 (31.33%) Microsoft Office
5 16 (19.28%) Windows Server
6 14 (16.87%) Windows 10
7 13 (15.66%) Windows 7
8 12 (14.46%) SLA
9 10 (12.05%) Incident Management
10 9 (10.84%) Windows 8
11 8 (9.64%) Migration
12 7 (8.43%) TCP/IP
12 7 (8.43%) VMware
13 6 (7.23%) Windows XP
13 6 (7.23%) Cisco
13 6 (7.23%) Microsoft Certification
14 5 (6.02%) VoIP
14 5 (6.02%) Windows Server 2003
14 5 (6.02%) Microsoft Azure
14 5 (6.02%) Android
15 4 (4.82%) Canon
15 4 (4.82%) Windows Server 2012
15 4 (4.82%) Skype
15 4 (4.82%) Data Centre
15 4 (4.82%) Skype for Business
15 4 (4.82%) Asset Management
15 4 (4.82%) Pharmaceutical
15 4 (4.82%) SharePoint
15 4 (4.82%) MCSE

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.82%) SharePoint
1 4 (4.82%) Skype for Business
2 2 (2.41%) IBM Notes
2 2 (2.41%) MS Exchange
3 1 (1.20%) Exchange Server 2007
3 1 (1.20%) Exchange Server 2010
3 1 (1.20%) Exchange Server 2013
Applications
1 26 (31.33%) Microsoft Office
2 1 (1.20%) Microsoft Excel
Cloud Services
1 28 (33.73%) Office 365
2 5 (6.02%) Microsoft Azure
3 1 (1.20%) OneDrive
Communications & Networking
1 7 (8.43%) TCP/IP
2 5 (6.02%) VoIP
3 4 (4.82%) Skype
4 3 (3.61%) Network Security
4 3 (3.61%) SAN
5 2 (2.41%) Internet
5 2 (2.41%) Remote Desktop
6 1 (1.20%) DHCP
6 1 (1.20%) DNS
6 1 (1.20%) Unified Communications
6 1 (1.20%) VPN
6 1 (1.20%) Wireless
Database & Business Intelligence
1 3 (3.61%) SQL Server
2 1 (1.20%) Electronic Patient Records
General
1 4 (4.82%) Pharmaceutical
2 3 (3.61%) Finance
2 3 (3.61%) Manufacturing
2 3 (3.61%) Publishing
3 1 (1.20%) Marketing
Miscellaneous
1 4 (4.82%) Data Centre
2 3 (3.61%) Fat Client
2 3 (3.61%) Freedom of Information
2 3 (3.61%) Thin Client
3 2 (2.41%) Life Science
3 2 (2.41%) PDA
4 1 (1.20%) Analytical Skills
4 1 (1.20%) AS400
4 1 (1.20%) Driving Licence
4 1 (1.20%) e-Health
4 1 (1.20%) LIMS
4 1 (1.20%) NHS
4 1 (1.20%) PACS
Operating Systems
1 69 (83.13%) Windows
2 16 (19.28%) Windows Server
3 14 (16.87%) Windows 10
4 13 (15.66%) Windows 7
5 9 (10.84%) Windows 8
6 6 (7.23%) Windows XP
7 5 (6.02%) Android
7 5 (6.02%) Windows Server 2003
8 4 (4.82%) Windows Server 2012
9 3 (3.61%) Linux
9 3 (3.61%) Unix
10 2 (2.41%) Apple iOS
10 2 (2.41%) Windows Server 2008
11 1 (1.20%) Mac OS
11 1 (1.20%) Windows Mobile
Processes & Methodologies
1 10 (12.05%) Incident Management
2 8 (9.64%) Migration
3 4 (4.82%) Asset Management
4 3 (3.61%) ITIL
4 3 (3.61%) Performance Tuning
4 3 (3.61%) Service Delivery
4 3 (3.61%) Software Deployment
4 3 (3.61%) User Acceptance Testing
5 2 (2.41%) Antivirus Management
6 1 (1.20%) Analytics
6 1 (1.20%) Coaching
6 1 (1.20%) Commercial Awareness
6 1 (1.20%) Continuous Improvement
6 1 (1.20%) Cybersecurity
6 1 (1.20%) Data Migration
6 1 (1.20%) Health Informatics
6 1 (1.20%) Matrix Organization
6 1 (1.20%) Problem-Solving
6 1 (1.20%) Ticket Management
6 1 (1.20%) Virtual Environments
Programming Languages
1 2 (2.41%) VBA
Qualifications
1 6 (7.23%) Microsoft Certification
2 4 (4.82%) MCSA
2 4 (4.82%) MCSE
3 2 (2.41%) MCP
4 1 (1.20%) A+ Certification
4 1 (1.20%) CNE
4 1 (1.20%) DBS Check
4 1 (1.20%) ITIL Certification
4 1 (1.20%) Network+ Certification
4 1 (1.20%) Novell Certification
4 1 (1.20%) SC Cleared
4 1 (1.20%) Security Cleared
Quality Assurance & Compliance
1 12 (14.46%) SLA
2 1 (1.20%) HL7
System Software
1 48 (57.83%) Active Directory
2 2 (2.41%) Hyper-V
2 2 (2.41%) VMware Infrastructure
2 2 (2.41%) XenApp
3 1 (1.20%) Virtual Servers
Systems Management
1 3 (3.61%) SCCM
2 2 (2.41%) Backup Exec
3 1 (1.20%) Microsoft Intune
3 1 (1.20%) Norton AntiVirus
3 1 (1.20%) OpenView
3 1 (1.20%) OVSD
3 1 (1.20%) Systems Management Server (SMS)
Vendors
1 28 (33.73%) Microsoft
2 7 (8.43%) VMware
3 6 (7.23%) Cisco
4 4 (4.82%) Canon
5 3 (3.61%) Citrix
5 3 (3.61%) Google
5 3 (3.61%) Samsung
5 3 (3.61%) SOTI
5 3 (3.61%) Symantec
6 2 (2.41%) HP
6 2 (2.41%) Lotus
6 2 (2.41%) ServiceNow
6 2 (2.41%) Sophos
7 1 (1.20%) Apple
7 1 (1.20%) Computacenter
7 1 (1.20%) IFS
7 1 (1.20%) McAfee
7 1 (1.20%) Remedy
7 1 (1.20%) Trend Micro