Period
to 16 July 2018

The median contractor rate for a 2nd Line Support was £130 per day in advertised job vacancies in the East of England during the 6 months to 16 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > East of England
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 145 163 127
Rank change year-on-year +18 -36 -4
Contract jobs requiring a 2nd Line Support 55 45 67
As % of all contract IT jobs advertised in the East of England 1.17% 0.97% 1.29%
As % of the Job Titles category 1.23% 1.03% 1.34%
Number of daily rates quoted 30 25 28
East of England median daily rate £130 £130 £168
Median daily rate % change year-on-year - -22.39% -4.29%
10th Percentile £106 £105 £114
90th Percentile £219 £196 £281
England median daily rate £160 £158 £168
% change year-on-year +1.59% -5.97% +1.52%
Number of hourly rates quoted 8 8 19
East of England median hourly rate £16.50 £17.00 £14.00
Median hourly rate % change year-on-year -2.94% +21.43% -4.60%
10th Percentile £13.68 £12.86 £12.60
90th Percentile £18.67 £22.92 £123.00
England median hourly rate £17.00 £15.00 £15.00
% change year-on-year +13.33% - -6.25%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,461 4,373 4,999
% of contract IT jobs with a recognized job title 94.53% 94.35% 96.26%
Number of daily rates quoted 2,539 2,596 2,913
East of England median daily rate £425 £408 £400
Median daily rate % change year-on-year +4.29% +1.88% +6.67%
10th Percentile £190 £205 £210
90th Percentile £575 £575 £538
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 326 339 358
East of England median hourly rate £16.50 £17.50 £20.16
Median hourly rate % change year-on-year -5.71% -13.19% +0.80%
10th Percentile £11.50 £10.50 £11.58
90th Percentile £46.25 £47.50 £47.50
England median hourly rate £18.70 £18.50 £19.00
% change year-on-year +1.08% -2.63% +8.57%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the East of England.

Contractor daily rate trend for 2nd Line Support in the East of England

2nd Line Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 16 July 2018.

Contractor daily rate histogram for 2nd Line Support in the East of England

2nd Line Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the East of England.

Contractor hourly rate trend for 2nd Line Support in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +3 22 £145 +11.54% 6
Cambridgeshire -4 13 £118 -16.07% 5
Bedfordshire +5 8 £130 - 1
Essex +17 7 £118 -9.62% 2
Norfolk +10 3 £213 +93.18% 4
Suffolk -10 2 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 16 July 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 2nd Line Support in the job title.

1 35 (63.64%) Windows
2 16 (29.09%) SLA
2 16 (29.09%) Microsoft
3 14 (25.45%) Active Directory
4 13 (23.64%) Office 365
5 12 (21.82%) Microsoft Office
6 11 (20.00%) Windows 10
7 10 (18.18%) VoIP
8 9 (16.36%) TCP/IP
8 9 (16.36%) Skype
9 7 (12.73%) Skype for Business
9 7 (12.73%) Windows 8
9 7 (12.73%) Microsoft Excel
9 7 (12.73%) ITIL
9 7 (12.73%) Incident Management
10 6 (10.91%) AS400
10 6 (10.91%) VMware
10 6 (10.91%) Windows 7
10 6 (10.91%) Windows Server
11 5 (9.09%) Apple iOS
11 5 (9.09%) iPhone
11 5 (9.09%) VMware Infrastructure
11 5 (9.09%) MCP
11 5 (9.09%) MS Exchange
11 5 (9.09%) Citrix
12 4 (7.27%) Microsoft Certification
12 4 (7.27%) Pharmaceutical
12 4 (7.27%) Firewall
12 4 (7.27%) VPN
12 4 (7.27%) Cisco

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.73%) Skype for Business
2 5 (9.09%) MS Exchange
3 1 (1.82%) Exchange Server 2007
3 1 (1.82%) Exchange Server 2010
3 1 (1.82%) Exchange Server 2013
3 1 (1.82%) IIS
3 1 (1.82%) SharePoint
Applications
1 12 (21.82%) Microsoft Office
2 7 (12.73%) Microsoft Excel
3 4 (7.27%) Microsoft PowerPoint
4 1 (1.82%) AutoCAD
Business Applications
1 1 (1.82%) Dynamics AX
1 1 (1.82%) Servitor
Cloud Services
1 13 (23.64%) Office 365
2 4 (7.27%) OneDrive
3 1 (1.82%) Microsoft Azure
Communications & Networking
1 10 (18.18%) VoIP
2 9 (16.36%) Skype
2 9 (16.36%) TCP/IP
3 4 (7.27%) Firewall
3 4 (7.27%) VPN
4 3 (5.45%) LAN
4 3 (5.45%) SAN
4 3 (5.45%) WAN
5 2 (3.64%) DHCP
5 2 (3.64%) DNS
5 2 (3.64%) HTTP
5 2 (3.64%) Network Security
5 2 (3.64%) SMTP
6 1 (1.82%) Internet
6 1 (1.82%) NetScaler
6 1 (1.82%) Remote Desktop
6 1 (1.82%) VLAN
6 1 (1.82%) Wireless
Database & Business Intelligence
1 2 (3.64%) SQL Server
2 1 (1.82%) MySQL
General
1 4 (7.27%) Manufacturing
1 4 (7.27%) Pharmaceutical
2 3 (5.45%) Finance
2 3 (5.45%) Telecoms
3 1 (1.82%) Advertising
Miscellaneous
1 6 (10.91%) AS400
2 5 (9.09%) iPhone
3 4 (7.27%) BYOD
3 4 (7.27%) Data Centre
4 3 (5.45%) Fat Client
4 3 (5.45%) Thin Client
5 2 (3.64%) Freedom of Information
5 2 (3.64%) Management Information System
5 2 (3.64%) Self-Motivation
5 2 (3.64%) Video Conferencing
6 1 (1.82%) Analytical Skills
6 1 (1.82%) CCTV
6 1 (1.82%) iPad
6 1 (1.82%) Life Science
Operating Systems
1 35 (63.64%) Windows
2 11 (20.00%) Windows 10
3 7 (12.73%) Windows 8
4 6 (10.91%) Windows 7
4 6 (10.91%) Windows Server
5 5 (9.09%) Apple iOS
6 4 (7.27%) Android
7 3 (5.45%) Unix
7 3 (5.45%) Windows Server 2012
8 2 (3.64%) Linux
8 2 (3.64%) Windows Server 2008
8 2 (3.64%) Windows XP
9 1 (1.82%) Windows Mobile
9 1 (1.82%) Windows NT
9 1 (1.82%) Windows Server 2003
9 1 (1.82%) Windows Vista
Processes & Methodologies
1 7 (12.73%) Incident Management
1 7 (12.73%) ITIL
2 4 (7.27%) Problem-Solving
3 3 (5.45%) Change Management
3 3 (5.45%) Information Security
3 3 (5.45%) Migration
4 2 (3.64%) Asset Management
4 2 (3.64%) Business Continuity
4 2 (3.64%) Continuous Improvement
4 2 (3.64%) ITSM
4 2 (3.64%) Knowledge Management
4 2 (3.64%) Line Management
4 2 (3.64%) Performance Tuning
4 2 (3.64%) Server Virtualisation
4 2 (3.64%) Service Delivery
4 2 (3.64%) Ticket Management
5 1 (1.82%) ITIL V3
5 1 (1.82%) Kalman Filter
5 1 (1.82%) Mobile Device Management
5 1 (1.82%) Process Improvement
Programming Languages
1 4 (7.27%) SQL
2 1 (1.82%) C
2 1 (1.82%) T-SQL
Qualifications
1 5 (9.09%) MCP
2 4 (7.27%) Microsoft Certification
3 3 (5.45%) Degree
3 3 (5.45%) ITIL Certification
4 2 (3.64%) Cisco Certification
4 2 (3.64%) MCSA
4 2 (3.64%) MCSE
5 1 (1.82%) A+ Certification
Quality Assurance & Compliance
1 16 (29.09%) SLA
System Software
1 14 (25.45%) Active Directory
2 5 (9.09%) VMware Infrastructure
3 3 (5.45%) Hyper-V
4 1 (1.82%) BitLocker
4 1 (1.82%) Citrix Presentation Server
4 1 (1.82%) VirtualBox
4 1 (1.82%) XenApp
4 1 (1.82%) XenDesktop
4 1 (1.82%) XenServer
Systems Management
1 2 (3.64%) SCCM
2 1 (1.82%) Backup Exec
2 1 (1.82%) Norton AntiVirus
2 1 (1.82%) Systems Management Server (SMS)
Vendors
1 16 (29.09%) Microsoft
2 6 (10.91%) VMware
3 5 (9.09%) Citrix
4 4 (7.27%) Cisco
5 3 (5.45%) ServiceNow
6 2 (3.64%) Apple
6 2 (3.64%) Canon
6 2 (3.64%) Dell
6 2 (3.64%) HP
6 2 (3.64%) Symantec
7 1 (1.82%) Acronis
7 1 (1.82%) Civica
7 1 (1.82%) Computacenter
7 1 (1.82%) Kaspersky
7 1 (1.82%) McAfee
7 1 (1.82%) NetApp
7 1 (1.82%) Oracle
7 1 (1.82%) Orchard
7 1 (1.82%) Sophos
7 1 (1.82%) Veeam