Period
to 26 April 2018

The median contractor rate for a 2nd Line Support was £130 per day in advertised job vacancies in the East of England during the 6 months to 26 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > East of England
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 136 141 116
Rank change year-on-year +5 -25 +2
Contract jobs requiring a 2nd Line Support 56 51 78
As % of all contract IT jobs advertised in the East of England 1.27% 1.18% 1.55%
As % of the Job Titles category 1.34% 1.24% 1.61%
Number of daily rates quoted 39 26 41
East of England median daily rate £130 £130 £210
Median daily rate % change year-on-year - -38.10% +68.00%
10th Percentile £105 £107 £120
90th Percentile £180 £219 £325
England median daily rate £150 £165 £173
% change year-on-year -9.09% -4.35% +4.55%
Number of hourly rates quoted 7 7 18
East of England median hourly rate £16.00 £17.50 £14.75
Median hourly rate % change year-on-year -8.57% +18.64% -0.67%
10th Percentile £13.10 £12.75 £12.25
90th Percentile £19.06 £23.15 £127.00
England median hourly rate £15.00 £15.50 £15.00
% change year-on-year -3.23% +3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,186 4,112 4,845
% of contract IT jobs with a recognized job title 94.92% 95.05% 96.17%
Number of daily rates quoted 2,369 2,447 2,859
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - -
10th Percentile £200 £200 £213
90th Percentile £588 £563 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 295 332 395
East of England median hourly rate £16.63 £22.68 £21.00
Median hourly rate % change year-on-year -26.66% +7.98% +6.33%
10th Percentile £10.66 £10.51 £10.50
90th Percentile £46.50 £47.50 £50.68
England median hourly rate £18.68 £19.00 £19.00
% change year-on-year -1.68% - +11.76%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the East of England.

Contractor daily rate trend for 2nd Line Support in the East of England

2nd Line Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 26 April 2018.

Contractor daily rate histogram for 2nd Line Support in the East of England

2nd Line Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the East of England.

Contractor hourly rate trend for 2nd Line Support in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -4 23 £140 +7.69% 10
Bedfordshire -2 15 £114 -53.28% 3
Cambridgeshire -10 11 £118 -9.62% 6
Norfolk -4 4 £213 +32.81% 4
Essex 0 3 £110 -37.14% 8
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 26 April 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 2nd Line Support in the job title.

1 35 (62.50%) Windows
2 15 (26.79%) Microsoft Office
2 15 (26.79%) Microsoft
3 14 (25.00%) SLA
4 13 (23.21%) Office 365
4 13 (23.21%) Windows 10
5 12 (21.43%) Active Directory
6 8 (14.29%) TCP/IP
6 8 (14.29%) ITIL
6 8 (14.29%) Microsoft Excel
6 8 (14.29%) Windows 7
7 7 (12.50%) VPN
7 7 (12.50%) VoIP
7 7 (12.50%) VMware
7 7 (12.50%) Windows Server
7 7 (12.50%) Skype
8 6 (10.71%) Windows 8
8 6 (10.71%) Citrix
8 6 (10.71%) Incident Management
9 5 (8.93%) Skype for Business
9 5 (8.93%) iPhone
9 5 (8.93%) Microsoft PowerPoint
9 5 (8.93%) VMware Infrastructure
9 5 (8.93%) MS Exchange
9 5 (8.93%) MCP
9 5 (8.93%) SQL
9 5 (8.93%) AS400
9 5 (8.93%) Firewall
9 5 (8.93%) Problem-Solving
10 4 (7.14%) Windows Server 2012

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.93%) MS Exchange
1 5 (8.93%) Skype for Business
2 2 (3.57%) Exchange Server 2007
3 1 (1.79%) Exchange Server 2010
3 1 (1.79%) IIS
3 1 (1.79%) SharePoint
Applications
1 15 (26.79%) Microsoft Office
2 8 (14.29%) Microsoft Excel
3 5 (8.93%) Microsoft PowerPoint
4 1 (1.79%) AutoCAD
4 1 (1.79%) MS Visio
Business Applications
1 1 (1.79%) Dynamics AX
1 1 (1.79%) Payment Gateway
1 1 (1.79%) Servitor
Cloud Services
1 13 (23.21%) Office 365
2 4 (7.14%) OneDrive
Communications & Networking
1 8 (14.29%) TCP/IP
2 7 (12.50%) Skype
2 7 (12.50%) VoIP
2 7 (12.50%) VPN
3 5 (8.93%) Firewall
4 3 (5.36%) DHCP
4 3 (5.36%) DNS
5 2 (3.57%) HTTP
5 2 (3.57%) LAN
5 2 (3.57%) SMTP
5 2 (3.57%) WAN
5 2 (3.57%) Wireless
6 1 (1.79%) Internet
6 1 (1.79%) NetScaler
6 1 (1.79%) Remote Desktop
6 1 (1.79%) VLAN
Database & Business Intelligence
1 1 (1.79%) MySQL
1 1 (1.79%) SQL Server Integration Services
General
1 4 (7.14%) Pharmaceutical
2 3 (5.36%) Finance
2 3 (5.36%) Telecoms
3 2 (3.57%) Advertising
4 1 (1.79%) Banking
4 1 (1.79%) Retail Banking
Miscellaneous
1 5 (8.93%) AS400
1 5 (8.93%) iPhone
2 4 (7.14%) BYOD
3 3 (5.36%) Self-Motivation
4 2 (3.57%) Analytical Skills
4 2 (3.57%) Data Centre
4 2 (3.57%) iPad
4 2 (3.57%) Management Information System
4 2 (3.57%) Video Conferencing
5 1 (1.79%) CCTV
5 1 (1.79%) NHS
Operating Systems
1 35 (62.50%) Windows
2 13 (23.21%) Windows 10
3 8 (14.29%) Windows 7
4 7 (12.50%) Windows Server
5 6 (10.71%) Windows 8
6 4 (7.14%) Android
6 4 (7.14%) Apple iOS
6 4 (7.14%) Windows Server 2008
6 4 (7.14%) Windows Server 2012
7 2 (3.57%) Windows Vista
7 2 (3.57%) Windows XP
8 1 (1.79%) Unix
8 1 (1.79%) Windows NT
Processes & Methodologies
1 8 (14.29%) ITIL
2 6 (10.71%) Incident Management
3 5 (8.93%) Problem-Solving
4 3 (5.36%) Change Management
4 3 (5.36%) Information Security
4 3 (5.36%) Line Management
5 2 (3.57%) Business Continuity
5 2 (3.57%) Continuous Improvement
5 2 (3.57%) ITIL V3
5 2 (3.57%) ITSM
5 2 (3.57%) Knowledge Management
5 2 (3.57%) Server Virtualisation
5 2 (3.57%) Ticket Management
6 1 (1.79%) Collaborative Working
6 1 (1.79%) Customer Engagement
6 1 (1.79%) Customer Requirements
6 1 (1.79%) Data Migration
6 1 (1.79%) Disk Encryption
6 1 (1.79%) Email Filtering
6 1 (1.79%) Matrix Organization
Programming Languages
1 5 (8.93%) SQL
2 2 (3.57%) C
3 1 (1.79%) T-SQL
Qualifications
1 5 (8.93%) MCP
2 3 (5.36%) Degree
2 3 (5.36%) ITIL Certification
2 3 (5.36%) Microsoft Certification
3 2 (3.57%) Cisco Certification
4 1 (1.79%) MCSE
Quality Assurance & Compliance
1 14 (25.00%) SLA
System Software
1 12 (21.43%) Active Directory
2 5 (8.93%) VMware Infrastructure
3 3 (5.36%) Hyper-V
4 1 (1.79%) BitLocker
4 1 (1.79%) Citrix Presentation Server
4 1 (1.79%) VirtualBox
4 1 (1.79%) XenApp
4 1 (1.79%) XenDesktop
4 1 (1.79%) XenServer
Systems Management
1 2 (3.57%) SCCM
2 1 (1.79%) Backup Exec
2 1 (1.79%) NetBackup
2 1 (1.79%) Norton AntiVirus
2 1 (1.79%) Systems Management Server (SMS)
Vendors
1 15 (26.79%) Microsoft
2 7 (12.50%) VMware
3 6 (10.71%) Citrix
4 4 (7.14%) Cisco
4 4 (7.14%) ServiceNow
5 3 (5.36%) Apple
5 3 (5.36%) Symantec
6 2 (3.57%) Dell
6 2 (3.57%) GFI Software
6 2 (3.57%) HP
6 2 (3.57%) WatchGuard
7 1 (1.79%) Acronis
7 1 (1.79%) Civica
7 1 (1.79%) Computacenter
7 1 (1.79%) Kaspersky
7 1 (1.79%) McAfee
7 1 (1.79%) Oracle
7 1 (1.79%) Orchard
7 1 (1.79%) Sophos
7 1 (1.79%) Veeam