Period
to 19 February 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > East of England
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 96 76 82
Rank change year-on-year -20 +6 -13
Contract jobs citing Service Delivery 105 114 121
As % of all contract IT jobs advertised in the East of England 2.25% 2.59% 2.38%
As % of the Processes & Methodologies category 2.69% 3.14% 2.99%
Number of daily rates quoted 52 69 62
East of England median daily rate £469 £400 £370
Median daily rate % change year-on-year +17.19% +8.11% -1.33%
10th Percentile £266 £219 £203
90th Percentile £700 £606 £568
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 18 4 16
East of England median hourly rate £13.50 £16.50 £21.50
Median hourly rate % change year-on-year -18.18% -23.26% +79.17%
10th Percentile £11.50 £11.26 £11.50
90th Percentile £15.98 £24.43 £23.25
England median hourly rate £16.00 £17.03 £18.50
% change year-on-year -6.03% -7.96% +12.12%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 3,909 3,625 4,042
As % of all contract IT jobs advertised in the East of England 83.92% 82.33% 79.52%
Number of daily rates quoted 2,243 2,126 2,374
East of England median daily rate £425 £400 £408
Median daily rate % change year-on-year +6.25% -2.03% +2.07%
10th Percentile £250 £218 £250
90th Percentile £588 £550 £575
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.29%
Number of hourly rates quoted 215 267 374
East of England median hourly rate £35.00 £33.00 £30.50
Median hourly rate % change year-on-year +6.06% +8.20% +29.79%
10th Percentile £12.00 £13.50 £12.63
90th Percentile £52.00 £47.60 £50.68
England median hourly rate £24.09 £25.00 £23.50
% change year-on-year -3.64% +6.38% +17.50%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East of England.

Contractor daily rate trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 19 February 2018.

Contractor daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the East of England.

Contractor hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +5 41 £450 +2.86% 10
Bedfordshire -17 24 £513 +5.13% 8
Hertfordshire -9 22 £400 - 13
Essex -7 12 £550 +22.22% 13
Suffolk -1 3 £406 +62.50% 1
Norfolk -16 2 £150 -59.24% 4
Service Delivery
England

For the 6 months to 19 February 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for Service Delivery.

1 48 (45.71%) ITIL
2 24 (22.86%) Microsoft
2 24 (22.86%) Incident Management
3 23 (21.90%) Cisco
3 23 (21.90%) Microsoft Office
4 22 (20.95%) Windows
5 21 (20.00%) Project Management
6 20 (19.05%) Problem Management
7 19 (18.10%) Retail
7 19 (18.10%) Finance
8 18 (17.14%) Mathematics
8 18 (17.14%) Security Cleared
9 17 (16.19%) MCP
9 17 (16.19%) NetApp
10 15 (14.29%) SC Cleared
11 13 (12.38%) Agile Software Development
12 11 (10.48%) SAP
13 10 (9.52%) SLA
14 9 (8.57%) PRINCE2
14 9 (8.57%) Legal
14 9 (8.57%) ITSM
15 8 (7.62%) Degree
15 8 (7.62%) ERP
15 8 (7.62%) ITIL Certification
16 7 (6.67%) SDLC
16 7 (6.67%) SAP FSCM
16 7 (6.67%) Analytical Skills
16 7 (6.67%) E-Commerce
16 7 (6.67%) Migration
16 7 (6.67%) SAP MM

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.90%) SharePoint
2 1 (0.95%) CICS
Applications
1 23 (21.90%) Microsoft Office
2 4 (3.81%) Microsoft Excel
2 4 (3.81%) Microsoft PowerPoint
3 3 (2.86%) MS Visio
4 1 (0.95%) Spreadsheet
Business Applications
1 7 (6.67%) SAP FSCM
1 7 (6.67%) SAP MM
2 1 (0.95%) SAP CO
2 1 (0.95%) SAP ERP
2 1 (0.95%) SAP FI
2 1 (0.95%) SAP FI/CO
2 1 (0.95%) SAP SD
Cloud Services
1 3 (2.86%) Office 365
2 1 (0.95%) OneDrive
2 1 (0.95%) SaaS
Communications & Networking
1 6 (5.71%) LAN
1 6 (5.71%) VPN
1 6 (5.71%) WAN
2 5 (4.76%) Firewall
2 5 (4.76%) TCP/IP
3 3 (2.86%) Broadband
3 3 (2.86%) Cisco ASA
3 3 (2.86%) F5 BIG-IP GTM
3 3 (2.86%) F5 BIG-IP LTM
3 3 (2.86%) Intranet
3 3 (2.86%) ISDN
3 3 (2.86%) Network Security
4 2 (1.90%) Wireless
4 2 (1.90%) Wireshark
5 1 (0.95%) DNS
5 1 (0.95%) Internet
5 1 (0.95%) IP Telephony
5 1 (0.95%) SAN
5 1 (0.95%) SNMP
5 1 (0.95%) VoIP
Database & Business Intelligence
1 4 (3.81%) DB2
2 3 (2.86%) SQL Server
3 2 (1.90%) GIS
3 2 (1.90%) RDBMS
3 2 (1.90%) Relational Database
4 1 (0.95%) DTS
4 1 (0.95%) Oracle Database
4 1 (0.95%) Oracle Database 10g
4 1 (0.95%) Oracle Database 11g
4 1 (0.95%) Oracle Database 12c
4 1 (0.95%) Oracle Exadata
4 1 (0.95%) SQL Server 2005
4 1 (0.95%) SQL Server 2008
Development Applications
1 2 (1.90%) MSI
1 2 (1.90%) Visual Studio
1 2 (1.90%) WinDbg
2 1 (0.95%) Git (software)
2 1 (0.95%) Oracle APEX
2 1 (0.95%) Subversion
2 1 (0.95%) TeamCity
General
1 19 (18.10%) Finance
1 19 (18.10%) Retail
2 9 (8.57%) Legal
3 5 (4.76%) Manufacturing
4 4 (3.81%) Back Office
4 4 (3.81%) Billing
4 4 (3.81%) Telecoms
5 1 (0.95%) Local Government
5 1 (0.95%) Pharmaceutical
Job Titles
1 32 (30.48%) Analyst
2 23 (21.90%) Service Analyst
3 16 (15.24%) Service Desk Analyst
4 12 (11.43%) Project Manager
5 11 (10.48%) Delivery Manager
6 9 (8.57%) SAP Manager
6 9 (8.57%) Service Manager
7 8 (7.62%) SAP Delivery Manager
8 7 (6.67%) Applications Manager
8 7 (6.67%) Applications Project Manager
8 7 (6.67%) Architect
9 6 (5.71%) Network Engineer
9 6 (5.71%) Services Delivery Manager
10 5 (4.76%) Business Analyst
10 5 (4.76%) Support Engineer
11 4 (3.81%) Audit Manager
11 4 (3.81%) Developer
11 4 (3.81%) Network Support
11 4 (3.81%) Network Support Engineer
11 4 (3.81%) Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (2.86%) HTML
1 3 (2.86%) Middleware
1 3 (2.86%) REST
1 3 (2.86%) Web Services
1 3 (2.86%) XML
2 2 (1.90%) .NET
2 2 (1.90%) .NET Framework
3 1 (0.95%) AngularJS
3 1 (0.95%) ASP.NET Web API
3 1 (0.95%) HTML5
3 1 (0.95%) Oracle GoldenGate
3 1 (0.95%) SOAP
3 1 (0.95%) WCF
Miscellaneous
1 7 (6.67%) Analytical Skills
2 5 (4.76%) Computer Science
3 4 (3.81%) Data Centre
3 4 (3.81%) Video Conferencing
4 2 (1.90%) iSeries
4 2 (1.90%) PMI
4 2 (1.90%) Virtual Team
5 1 (0.95%) Blackberry
5 1 (0.95%) Clustering
5 1 (0.95%) Greenfield Project
5 1 (0.95%) Handset
5 1 (0.95%) Mainframe
5 1 (0.95%) Management Information System
5 1 (0.95%) NHS
5 1 (0.95%) PKI
5 1 (0.95%) Replication
5 1 (0.95%) User Experience
Operating Systems
1 22 (20.95%) Windows
2 5 (4.76%) Linux
3 3 (2.86%) Windows 8
3 3 (2.86%) Windows Server
4 2 (1.90%) Windows 10
4 2 (1.90%) Windows 7
4 2 (1.90%) Windows Server 2003
4 2 (1.90%) Windows Server 2008
4 2 (1.90%) Windows Server 2012
4 2 (1.90%) Windows Vista
5 1 (0.95%) Unix
5 1 (0.95%) zOS
Processes & Methodologies
1 48 (45.71%) ITIL
2 24 (22.86%) Incident Management
3 21 (20.00%) Project Management
4 20 (19.05%) Problem Management
5 18 (17.14%) Mathematics
6 13 (12.38%) Agile Software Development
7 9 (8.57%) ITSM
7 9 (8.57%) PRINCE2
8 8 (7.62%) ERP
9 7 (6.67%) E-Commerce
9 7 (6.67%) Migration
9 7 (6.67%) SDLC
10 6 (5.71%) Change Control
10 6 (5.71%) Service Management
10 6 (5.71%) Transition Management
10 6 (5.71%) User Acceptance Testing
11 5 (4.76%) Business Analysis
11 5 (4.76%) Change Management
11 5 (4.76%) Stakeholder Management
11 5 (4.76%) Validation
Programming Languages
1 4 (3.81%) C#
1 4 (3.81%) SQL
2 2 (1.90%) PowerShell
2 2 (1.90%) Python
2 2 (1.90%) RPG
3 1 (0.95%) Java
3 1 (0.95%) JavaScript
3 1 (0.95%) Korn
3 1 (0.95%) PL/SQL
3 1 (0.95%) T-SQL
Qualifications
1 18 (17.14%) Security Cleared
2 17 (16.19%) MCP
3 15 (14.29%) SC Cleared
4 8 (7.62%) Degree
4 8 (7.62%) ITIL Certification
5 6 (5.71%) Cisco Certification
6 4 (3.81%) CCNP
7 2 (1.90%) ACCA
7 2 (1.90%) CBAP
7 2 (1.90%) CCENT
7 2 (1.90%) CCNA
7 2 (1.90%) CIMA
7 2 (1.90%) IIBA
7 2 (1.90%) ISEB
7 2 (1.90%) PMI Certification
7 2 (1.90%) PRINCE2 Certification
8 1 (0.95%) DV Cleared
8 1 (0.95%) ISTQB
8 1 (0.95%) MBCS
8 1 (0.95%) Microsoft Certification
Quality Assurance & Compliance
1 10 (9.52%) SLA
2 4 (3.81%) PMO
3 3 (2.86%) QA
4 2 (1.90%) ISO 22301
5 1 (0.95%) Data Quality
5 1 (0.95%) Disclosure Scotland
System Software
1 2 (1.90%) Microsoft App-V
1 2 (1.90%) Virtual Desktop
2 1 (0.95%) Active Directory
2 1 (0.95%) Oracle RAC
2 1 (0.95%) VMware Infrastructure
Systems Management
1 2 (1.90%) SCCM
2 1 (0.95%) CA Endevor
2 1 (0.95%) Cisco CUCM
2 1 (0.95%) Cisco UCCX
2 1 (0.95%) Data Guard
2 1 (0.95%) EMC NetWorker
2 1 (0.95%) Nagios
2 1 (0.95%) Oracle Enterprise Manager
2 1 (0.95%) Oracle RMAN
2 1 (0.95%) WMI
Vendors
1 24 (22.86%) Microsoft
2 23 (21.90%) Cisco
3 17 (16.19%) NetApp
4 11 (10.48%) SAP
5 5 (4.76%) Citrix
6 4 (3.81%) Juniper
7 3 (2.86%) F5
7 3 (2.86%) IBM
8 2 (1.90%) HP
8 2 (1.90%) Oracle
8 2 (1.90%) ServiceNow
9 1 (0.95%) Blue Prism
9 1 (0.95%) BT
9 1 (0.95%) Concur
9 1 (0.95%) Mapinfo
9 1 (0.95%) Salesforce.com
9 1 (0.95%) SolarWinds
9 1 (0.95%) Sun
9 1 (0.95%) VMware