The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Services Delivery
England / East of England
Rank 73 64 46
Rank change year-on-year -9 -18  
Contract jobs citing Service Delivery 55 63 92
As % of all contract IT jobs advertised in the East of England 2.58% 2.56% 3.50%
As % of the Processes & Methodologies category 3.12% 3.18% 4.47%
Number of daily rates quoted 21 39 54
Median daily rate £380 £365 £400
Median daily rate % change year-on-year +4.10% -8.75%  
90% offered a daily rate of more than £225 £220 £144
10% offered a daily rate of more than £625 £551 £493
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1 2 14
Median hourly rate £9.33 £20.00 £12.00
Median hourly rate % change year-on-year -53.35% +66.66%  
UK excluding London median hourly rate £16.50 £25.00 £14.85
% change year-on-year -34.00% +68.35%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East of England
Contract job vacancies with a requirement for process and methodology skills 1761 1982 2058
As % of all contract IT job vacancies advertised in the East of England 82.68% 80.67% 78.37%
Number of daily rates quoted 1079 1175 1193
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.17% +6.25%  
90% offered a daily rate of more than £275 £300 £250
10% offered a daily rate of more than £570 £550 £575
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 108 133 162
Median hourly rate £37.50 £37.50 £25.00
Median hourly rate % change year-on-year - +50.00%  
90% offered a hourly rate of more than £16.00 £15.00 £12.00
10% offered a hourly rate of more than £51.30 £50.68 £42.50
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Service Delivery
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East of England.

Contractor daily rate trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Delivery in the East of England over the 3 months to 26 March 2017.

Contractor daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery in the East of England.

Contractor hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +11 17 £325 -31.57% 4
Hertfordshire -2 17 £363 -0.68% 8
Norfolk -1 9 £640 +82.85%
Cambridgeshire +6 7 £438 -20.45% 4
Essex -20 3 £400 +15.10% 2
Suffolk -1 2 £250 - 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 26 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Delivery.

1 40 (32.79%) ITIL
2 34 (27.87%) Service Management
3 26 (21.31%) Windows
4 25 (20.49%) Finance
5 19 (15.57%) Microsoft
6 18 (14.75%) Project Management
7 16 (13.11%) SQL
8 15 (12.30%) SLA
9 14 (11.48%) Active Directory
10 13 (10.66%) Windows 7
10 13 (10.66%) Data Centre
11 12 (9.84%) MS Excel
11 12 (9.84%) Stakeholder Management
12 11 (9.02%) ITSM
12 11 (9.02%) Business Intelligence
12 11 (9.02%) Service Design
13 10 (8.20%) Capacity Planning
13 10 (8.20%) Stakeholder Engagement
13 10 (8.20%) Agile Software Development
14 9 (7.38%) Tableau
14 9 (7.38%) ITIL Certification
14 9 (7.38%) DNS
14 9 (7.38%) Management Information System
14 9 (7.38%) Risk Management
15 8 (6.56%) VMware
15 8 (6.56%) MS Office
15 8 (6.56%) ITIL V3
15 8 (6.56%) Security Cleared
16 7 (5.74%) VMware Infrastructure
16 7 (5.74%) Customer Engagement

Service Delivery
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.28%) SharePoint
2 3 (2.46%) BizTalk Server
2 3 (2.46%) IIS
3 1 (0.82%) CloudStack
3 1 (0.82%) MS Exchange
3 1 (0.82%) OpenStack
3 1 (0.82%) SharePoint 2010
Applications
1 12 (9.84%) MS Excel
2 8 (6.56%) MS Office
3 2 (1.64%) MS PowerPoint
3 2 (1.64%) MS Visio
4 1 (0.82%) InfoPath
Business Applications
1 2 (1.64%) Primavera
2 1 (0.82%) Oracle EBS
2 1 (0.82%) SAP Oil and Gas
Cloud Services
1 4 (3.28%) Amazon AWS
1 4 (3.28%) IaaS
1 4 (3.28%) Microsoft Azure
1 4 (3.28%) Office 365
2 3 (2.46%) OneDrive
3 2 (1.64%) SaaS
3 2 (1.64%) Veeva
4 1 (0.82%) Taleo
Communications & Networking
1 9 (7.38%) DNS
2 4 (3.28%) WAN
3 3 (2.46%) DHCP
3 3 (2.46%) LAN
3 3 (2.46%) TCP/IP
4 2 (1.64%) Firewall
4 2 (1.64%) LDAP
4 2 (1.64%) Wireshark
5 1 (0.82%) Internet
5 1 (0.82%) MPLS
5 1 (0.82%) NAS
5 1 (0.82%) Network Security
5 1 (0.82%) SAN
Database & Business Intelligence
1 5 (4.10%) SQL Server
2 3 (2.46%) Relational Database
2 3 (2.46%) SQL Server 2008
3 1 (0.82%) Big Data
3 1 (0.82%) Data Warehouse
3 1 (0.82%) Oracle Reports
Development Applications
1 2 (1.64%) JIRA
1 2 (1.64%) MSI
1 2 (1.64%) Visual Studio
General
1 25 (20.49%) Finance
2 4 (3.28%) Local Government
3 3 (2.46%) Legal
3 3 (2.46%) Manufacturing
3 3 (2.46%) Retail
4 2 (1.64%) Back Office
4 2 (1.64%) Law
4 2 (1.64%) Marketing
4 2 (1.64%) Pharmaceutical
4 2 (1.64%) Publishing
4 2 (1.64%) Telecoms
5 1 (0.82%) Banking
5 1 (0.82%) Electronics
Job Titles
1 27 (22.13%) Analyst
2 22 (18.03%) Service Manager
2 22 (18.03%) Services Delivery Manager
3 19 (15.57%) Delivery Manager
4 10 (8.20%) Architect
5 9 (7.38%) Report Analyst
6 8 (6.56%) Project Manager
7 7 (5.74%) IT Manager
7 7 (5.74%) Service Analyst
8 6 (4.92%) Business Analyst
9 5 (4.10%) Consultant
9 5 (4.10%) Head of Infrastructure
9 5 (4.10%) Operations Manager
9 5 (4.10%) Senior Manager
9 5 (4.10%) Senior Service Manager
9 5 (4.10%) Senior Services Delivery Manager
9 5 (4.10%) Service Architect
9 5 (4.10%) Service Desk Support
10 4 (3.28%) IT Analyst
10 4 (3.28%) ITIL Service Architect
Libraries, Frameworks & Software Standards
1 2 (1.64%) Middleware
2 1 (0.82%) CSS
2 1 (0.82%) jQuery
Miscellaneous
1 13 (10.66%) Data Centre
2 9 (7.38%) Management Information System
3 7 (5.74%) EPoS
4 6 (4.92%) Analytical Skills
5 4 (3.28%) Learning Management System
6 3 (2.46%) EMC VNX
7 2 (1.64%) Blog
7 2 (1.64%) Private Cloud
8 1 (0.82%) CMDB
8 1 (0.82%) Credit Risk
8 1 (0.82%) VAX
Operating Systems
1 26 (21.31%) Windows
2 13 (10.66%) Windows 7
3 5 (4.10%) Windows Server
3 5 (4.10%) Windows Server 2008
4 4 (3.28%) Linux
4 4 (3.28%) Windows Server 2003
4 4 (3.28%) Windows Server 2012
5 3 (2.46%) Windows 8
6 2 (1.64%) Windows Vista
6 2 (1.64%) Windows XP
7 1 (0.82%) Android
7 1 (0.82%) Apple iOS
7 1 (0.82%) Windows 10
Processes & Methodologies
1 40 (32.79%) ITIL
2 34 (27.87%) Service Management
3 18 (14.75%) Project Management
4 12 (9.84%) Stakeholder Management
5 11 (9.02%) Business Intelligence
5 11 (9.02%) ITSM
5 11 (9.02%) Service Design
6 10 (8.20%) Agile Software Development
6 10 (8.20%) Capacity Planning
6 10 (8.20%) Stakeholder Engagement
7 9 (7.38%) Risk Management
8 8 (6.56%) ITIL V3
9 7 (5.74%) Analytics
9 7 (5.74%) Customer Engagement
9 7 (5.74%) Validation
10 6 (4.92%) CRM
10 6 (4.92%) High Availability
10 6 (4.92%) Migration
10 6 (4.92%) Planning and Forecasting
10 6 (4.92%) Programme Management
Programming Languages
1 16 (13.11%) SQL
2 6 (4.92%) PowerShell
3 1 (0.82%) JavaScript
3 1 (0.82%) VBScript
Qualifications
1 9 (7.38%) ITIL Certification
2 8 (6.56%) Security Cleared
3 6 (4.92%) SC Cleared
4 4 (3.28%) CCNA
4 4 (3.28%) Cisco Certification
4 4 (3.28%) MCSE
4 4 (3.28%) Microsoft Certification
5 3 (2.46%) CISA
5 3 (2.46%) CISM
5 3 (2.46%) CISSP
5 3 (2.46%) GIAC
5 3 (2.46%) GISP
5 3 (2.46%) IISP
5 3 (2.46%) PMP
6 2 (1.64%) Degree
6 2 (1.64%) ISTQB
6 2 (1.64%) MCP
6 2 (1.64%) PMI Certification
7 1 (0.82%) DBS Check
Quality Assurance & Compliance
1 15 (12.30%) SLA
2 3 (2.46%) PCI DSS
3 2 (1.64%) Disclosure Scotland
4 1 (0.82%) GxP
4 1 (0.82%) PMO
System Software
1 14 (11.48%) Active Directory
2 7 (5.74%) VMware Infrastructure
3 4 (3.28%) Virtual Desktop
4 3 (2.46%) Microsoft App-V
4 3 (2.46%) vSphere
5 2 (1.64%) Hyper-V
5 2 (1.64%) VMware ESX
5 2 (1.64%) XenApp
6 1 (0.82%) KVM
6 1 (0.82%) Terminal Server
6 1 (0.82%) Xen
Systems Management
1 4 (3.28%) SCCM
2 2 (1.64%) BladeLogic
2 2 (1.64%) HP Quality Center
2 2 (1.64%) SCOM
Vendors
1 19 (15.57%) Microsoft
2 9 (7.38%) Tableau
3 8 (6.56%) VMware
4 5 (4.10%) HP
4 5 (4.10%) ServiceNow
5 4 (3.28%) Saba
5 4 (3.28%) Workday
6 3 (2.46%) Apple
6 3 (2.46%) Citrix
6 3 (2.46%) Dell
6 3 (2.46%) EMC
6 3 (2.46%) Epicor
7 2 (1.64%) Avaya
7 2 (1.64%) BMC
7 2 (1.64%) BT
7 2 (1.64%) Remedy
7 2 (1.64%) SAP
8 1 (0.82%) Cisco
8 1 (0.82%) F5
8 1 (0.82%) Oracle
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
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