Period
to

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 19 August 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
England > East of England
6 months to
19 Aug 2022
Same period 2021 Same period 2020
Rank 46 72 53
Rank change year-on-year +26 -19 +59
Contract jobs citing Service Delivery 101 57 46
As % of all contract jobs advertised in the East of England 4.02% 2.52% 3.06%
As % of the Processes & Methodologies category 4.53% 2.81% 3.56%
Number of daily rates quoted 45 33 28
10th Percentile £125 £131 £318
25th Percentile £210 £144 £343
Median daily rate (50th Percentile) £450 £225 £450
Median % change year-on-year +100.00% -50.00% -5.26%
75th Percentile £535 £390 £499
90th Percentile £575 £510 £560
England median daily rate £525 £475 £450
% change year-on-year +10.53% +5.56% -
Number of hourly rates quoted 36 17 8
10th Percentile - - -
25th Percentile £13.25 £12.25 £14.25
Median hourly rate £13.66 £13.50 £18.04
Median % change year-on-year +1.19% -25.15% +6.09%
75th Percentile £13.91 £13.75 £21.57
90th Percentile £15.75 £17.53 £26.89
England median hourly rate £13.66 £15.00 £19.50
% change year-on-year -8.93% -23.08% +11.43%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 2,229 2,026 1,292
As % of all contract IT jobs advertised in the East of England 88.66% 89.49% 86.02%
Number of daily rates quoted 1,383 1,155 802
10th Percentile £200 £155 £218
25th Percentile £363 £288 £330
Median daily rate (50th Percentile) £485 £425 £444
Median % change year-on-year +14.12% -4.33% -1.28%
75th Percentile £600 £538 £525
90th Percentile £675 £613 £600
England median daily rate £550 £500 £488
% change year-on-year +10.00% +2.56% +2.63%
Number of hourly rates quoted 397 299 80
10th Percentile £13.25 £12.25 £13.00
25th Percentile £14.25 £12.50 £14.61
Median hourly rate £20.50 £13.50 £22.25
Median % change year-on-year +51.85% -39.33% +30.88%
75th Percentile £52.50 £24.25 £47.50
90th Percentile £65.00 £50.00 £57.73
England median hourly rate £26.98 £20.50 £22.50
% change year-on-year +31.61% -8.89% +7.14%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Delivery in the East of England.

Daily rate trend for Service Delivery in the East of England

Service Delivery
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Delivery in the East of England over the 6 months to 19 August 2022.

Daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Delivery in the East of England.

Hourly rate trend for Service Delivery in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Service Delivery in the East of England over the 6 months to 19 August 2022.

Hourly rate histogram for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 19 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire 0 52 £475 +177.37% 18
Essex +16 20 £500 +25.00% 10
Hertfordshire +15 18 £317 -29.67% 11
Suffolk -5 5 - - 2
Norfolk +3 3 £175 -53.33% 2
Bedfordshire -10 3 £510 +50.77% 3
Service Delivery
England

For the 6 months to 19 August 2022, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for Service Delivery.

1 64 (63.37%) Social Skills
2 53 (52.48%) ITIL
3 52 (51.49%) Problem-Solving
4 44 (43.56%) Incident Management
4 44 (43.56%) Customer Service
5 38 (37.62%) Problem Management
6 33 (32.67%) Mathematics
7 32 (31.68%) MCP
8 23 (22.77%) Microsoft
9 17 (16.83%) Microsoft Office
10 16 (15.84%) SLA
10 16 (15.84%) Analytical Skills
11 15 (14.85%) Change Management
11 15 (14.85%) Finance
12 14 (13.86%) ITSM
12 14 (13.86%) Active Directory
13 13 (12.87%) Project Management
13 13 (12.87%) Agile
13 13 (12.87%) Project Delivery
13 13 (12.87%) Microsoft 365
14 12 (11.88%) Service Management
14 12 (11.88%) Windows
15 10 (9.90%) Time Management
16 9 (8.91%) IT Strategy
16 9 (8.91%) SharePoint
16 9 (8.91%) Legal
17 8 (7.92%) Stakeholder Management
17 8 (7.92%) Configuration Management
18 7 (6.93%) Cisco
18 7 (6.93%) Process Improvement

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.91%) SharePoint
2 4 (3.96%) MS Exchange
3 3 (2.97%) Blackberry Enterprise Server
4 1 (0.99%) CMS
4 1 (0.99%) Site Server
Applications
1 17 (16.83%) Microsoft Office
2 5 (4.95%) Microsoft Excel
3 4 (3.96%) Microsoft PowerPoint
3 4 (3.96%) MS Visio
4 2 (1.98%) Microsoft Project
5 1 (0.99%) Spreadsheet
Business Applications
1 2 (1.98%) Remedy ITSM
2 1 (0.99%) Oracle ERP
2 1 (0.99%) Oracle Procure-to-Pay
2 1 (0.99%) Sage X3
2 1 (0.99%) SAP S/4HANA
Cloud Services
1 13 (12.87%) Microsoft 365
2 2 (1.98%) Power Platform
3 1 (0.99%) Azure
Communications & Networking
1 3 (2.97%) SSL
2 1 (0.99%) Intranet
2 1 (0.99%) LAN
2 1 (0.99%) Mobile Backhaul
2 1 (0.99%) Radio Access Network
2 1 (0.99%) TCP/IP
2 1 (0.99%) Value-Added Service
2 1 (0.99%) VPN
2 1 (0.99%) WAN
2 1 (0.99%) Wi-Fi
2 1 (0.99%) Wireless
2 1 (0.99%) Wireshark
Database & Business Intelligence
1 3 (2.97%) Metadata
2 2 (1.98%) PostgreSQL
3 1 (0.99%) Electronic Patient Records
3 1 (0.99%) Power BI
3 1 (0.99%) SQL Server
Development Applications
1 3 (2.97%) JIRA
2 2 (1.98%) GitLab
2 2 (1.98%) Vite
3 1 (0.99%) AdminStudio
3 1 (0.99%) Fiddler
3 1 (0.99%) InstallShield
3 1 (0.99%) MSI
General
1 64 (63.37%) Social Skills
2 16 (15.84%) Analytical Skills
3 15 (14.85%) Finance
4 9 (8.91%) Legal
5 7 (6.93%) Public Sector
6 4 (3.96%) Influencing Skills
6 4 (3.96%) Retail
7 3 (2.97%) Pharmaceutical
8 2 (1.98%) Telecoms
9 1 (0.99%) Documentation Skills
9 1 (0.99%) Marketing
9 1 (0.99%) Organisational Skills
Job Titles
1 47 (46.53%) Analyst
2 39 (38.61%) Service Analyst
2 39 (38.61%) Service Desk Analyst
3 23 (22.77%) Call Centre Analyst
3 23 (22.77%) Customer Analyst
3 23 (22.77%) Customer Service Analyst
4 7 (6.93%) Delivery Manager
5 6 (5.94%) Implementation Manager
5 6 (5.94%) Project Manager
6 5 (4.95%) Developer
6 5 (4.95%) Service Delivery Manager
6 5 (4.95%) Service Manager
7 4 (3.96%) 1st Line Support
7 4 (3.96%) Incident Manager
8 3 (2.97%) 1st Line Service Desk Analyst
8 3 (2.97%) Change Analyst
8 3 (2.97%) IT Manager
8 3 (2.97%) Security Manager
8 3 (2.97%) Technical Analyst
8 3 (2.97%) Technical Services Analyst
Libraries, Frameworks & Software Standards
1 4 (3.96%) CSS
1 4 (3.96%) HTML
2 3 (2.97%) Flask
2 3 (2.97%) SQLAlchemy
3 2 (1.98%) Vue.js
4 1 (0.99%) AngularJS
4 1 (0.99%) Oracle Fusion
4 1 (0.99%) React
4 1 (0.99%) SPFx
Miscellaneous
1 6 (5.94%) Self-Motivation
2 5 (4.95%) Management Information System
3 3 (2.97%) Blackberry
3 3 (2.97%) Data Centre
3 3 (2.97%) iPhone
4 2 (1.98%) CMDB
4 2 (1.98%) PKI
4 2 (1.98%) Smartphone
5 1 (0.99%) Digital Media
5 1 (0.99%) NHS
5 1 (0.99%) Virtual Team
Operating Systems
1 12 (11.88%) Windows
2 3 (2.97%) Windows 10
3 2 (1.98%) Linux
3 2 (1.98%) Red Hat Enterprise Linux
3 2 (1.98%) Windows Server 2016
3 2 (1.98%) Windows Server 2019
4 1 (0.99%) Windows Server
4 1 (0.99%) Windows Server 2012
Processes & Methodologies
1 53 (52.48%) ITIL
2 52 (51.49%) Problem-Solving
3 44 (43.56%) Customer Service
3 44 (43.56%) Incident Management
4 38 (37.62%) Problem Management
5 33 (32.67%) Mathematics
6 15 (14.85%) Change Management
7 14 (13.86%) ITSM
8 13 (12.87%) Agile
8 13 (12.87%) Project Delivery
8 13 (12.87%) Project Management
9 12 (11.88%) Service Management
10 10 (9.90%) Time Management
11 9 (8.91%) IT Strategy
12 8 (7.92%) Configuration Management
12 8 (7.92%) Stakeholder Management
13 7 (6.93%) Process Improvement
14 6 (5.94%) Innovative Thinking
14 6 (5.94%) Performance Testing
14 6 (5.94%) Trend Analysis
Programming Languages
1 4 (3.96%) SQL
2 3 (2.97%) JavaScript
2 3 (2.97%) PowerShell
2 3 (2.97%) Python
3 1 (0.99%) C
3 1 (0.99%) Java
Qualifications
1 32 (31.68%) MCP
2 6 (5.94%) Security Cleared
3 2 (1.98%) Degree
3 2 (1.98%) DV Cleared
3 2 (1.98%) ITIL Certification
3 2 (1.98%) ITIL Foundation Certificate
4 1 (0.99%) BPSS Clearance
4 1 (0.99%) DBS Check
4 1 (0.99%) Master's Degree
4 1 (0.99%) MBA
4 1 (0.99%) PhD
4 1 (0.99%) SC Cleared
Quality Assurance & Compliance
1 16 (15.84%) SLA
2 5 (4.95%) GDPR
3 4 (3.96%) PMO
4 3 (2.97%) Cyber Essentials
5 2 (1.98%) QA
6 1 (0.99%) P3O
System Software
1 14 (13.86%) Active Directory
2 3 (2.97%) Docker
3 2 (1.98%) VMware Infrastructure
4 1 (0.99%) Firmware
4 1 (0.99%) Microsoft App-V
Systems Management
1 6 (5.94%) SCCM
2 3 (2.97%) Active Directory Federation Services
2 3 (2.97%) AirWatch
3 2 (1.98%) Netcool
3 2 (1.98%) SCOM
3 2 (1.98%) Single Sign-On
4 1 (0.99%) Microsoft Intune
Vendors
1 23 (22.77%) Microsoft
2 7 (6.93%) Cisco
3 6 (5.94%) NetApp
4 4 (3.96%) Citrix
5 3 (2.97%) Barracuda Networks
5 3 (2.97%) Oracle
6 2 (1.98%) Apple
6 2 (1.98%) F5
6 2 (1.98%) Red Hat
6 2 (1.98%) Remedy
6 2 (1.98%) ServiceNow
6 2 (1.98%) Veritas
6 2 (1.98%) VMware
7 1 (0.99%) Adobe
7 1 (0.99%) Google
7 1 (0.99%) Kofax
7 1 (0.99%) LexisNexis
7 1 (0.99%) Sage
7 1 (0.99%) SAP
7 1 (0.99%) SolarWinds