Service Delivery Contracts in the East of England

Service Delivery
England > East of England

The table below provides summary statistics for contract job vacancies advertised in the East of England requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 5 July 2025, comparing them to the same period in the previous two years.

6 months to
5 Jul 2025
Same period 2024 Same period 2023
Rank 25 29 49
Rank change year-on-year +4 +20 -5
Contract jobs citing Service Delivery 77 98 80
As % of all contract jobs advertised in the East of England 6.74% 5.14% 4.01%
As % of the Processes & Methodologies category 7.60% 6.08% 4.59%
Number of daily rates quoted 18 16 32
10th Percentile £183 £256 £170
25th Percentile £185 £300 £239
Median daily rate (50th Percentile) £225 £350 £463
Median % change year-on-year -35.71% -24.32% +6.32%
75th Percentile £400 £408 £600
90th Percentile £491 £434 £738
England median daily rate £450 £500 £525
% change year-on-year -10.00% -4.76% -
Number of hourly rates quoted 37 74 36
10th Percentile £13.25 £14.16 £13.29
25th Percentile £14.84 £14.48 £13.41
Median hourly rate £15.14 £15.00 £13.66
Median % change year-on-year +0.93% +9.81% -
75th Percentile £16.85 £16.85 £13.91
90th Percentile £18.85 - £41.69
England median hourly rate £17.15 £15.00 £18.72
% change year-on-year +14.33% -19.85% +32.92%

All Process and Methodology Skills
East of England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 1,013 1,613 1,743
As % of all contract IT jobs advertised in the East of England 88.63% 84.67% 87.28%
Number of daily rates quoted 502 643 1,020
10th Percentile £207 £200 £231
25th Percentile £363 £313 £363
Median daily rate (50th Percentile) £500 £428 £500
Median % change year-on-year +16.96% -14.50% +5.26%
75th Percentile £575 £573 £600
90th Percentile £650 £650 £700
England median daily rate £515 £525 £550
% change year-on-year -1.90% -4.55% -
Number of hourly rates quoted 206 603 351
10th Percentile £14.99 £14.30 £13.41
25th Percentile £17.05 £15.62 £14.25
Median hourly rate £32.07 £40.00 £21.00
Median % change year-on-year -19.83% +90.48% +7.69%
75th Percentile £65.00 £63.75 £63.75
90th Percentile £82.30 £70.00 £73.75
England median hourly rate £25.15 £38.12 £37.50
% change year-on-year -34.02% +1.65% +46.03%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Delivery in the East of England.

Daily rate trend for Service Delivery in the East of England

Service Delivery
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Delivery in the East of England over the 6 months to 5 July 2025.

Daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Delivery in the East of England.

Hourly rate trend for Service Delivery in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Service Delivery in the East of England over the 6 months to 5 July 2025.

Hourly rate histogram for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 5 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +4 46 £318 +5.83% 41
Essex +14 11 £225 -35.71% 49
Hertfordshire +31 10 £450 +28.57% 60
Bedfordshire -3 6 £190 -52.50% 23
Suffolk - 4 £115 - 23
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.30%) SharePoint
Applications
1 40 (51.95%) Microsoft Excel
1 40 (51.95%) Microsoft PowerPoint
2 3 (3.90%) Microsoft Office
Cloud Services
1 23 (29.87%) Microsoft 365
2 2 (2.60%) Azure
2 2 (2.60%) Power Automate
3 1 (1.30%) AWS
3 1 (1.30%) Datadog
3 1 (1.30%) GCP
3 1 (1.30%) Power Platform
Communications & Networking
1 15 (19.48%) Wi-Fi
2 2 (2.60%) Intranet
3 1 (1.30%) Firewall
3 1 (1.30%) Remote Desktop
Database & Business Intelligence
1 1 (1.30%) Tableau
Development Applications
1 4 (5.19%) JIRA
General
1 37 (48.05%) Social Skills
2 10 (12.99%) German Language
3 4 (5.19%) Finance
4 3 (3.90%) Manufacturing
4 3 (3.90%) Spanish Language
5 2 (2.60%) Back Office
5 2 (2.60%) Billing
5 2 (2.60%) Organisational Skills
5 2 (2.60%) Public Sector
6 1 (1.30%) Electronics
6 1 (1.30%) Hungarian Language
6 1 (1.30%) Inclusion and Diversity
6 1 (1.30%) Influencing Skills
6 1 (1.30%) Law
6 1 (1.30%) Lithuanian Language
6 1 (1.30%) Local Government
6 1 (1.30%) Marketing
6 1 (1.30%) Retail
6 1 (1.30%) Telecoms
Job Titles
1 33 (42.86%) Analyst
2 30 (38.96%) Service Analyst
3 20 (25.97%) Service Desk Analyst
4 15 (19.48%) Technical Analyst
4 15 (19.48%) Technical Services Analyst
5 10 (12.99%) Customer Analyst
5 10 (12.99%) Customer Service Analyst
6 6 (7.79%) Lead
7 5 (6.49%) 1st Line Support
7 5 (6.49%) First Line Help Desk Support
7 5 (6.49%) Help Desk Assistant
7 5 (6.49%) Help Desk Support
7 5 (6.49%) Support Assistant
8 4 (5.19%) IT Manager
8 4 (5.19%) IT Services Manager
8 4 (5.19%) Service Manager
9 3 (3.90%) Business Analyst
9 3 (3.90%) Delivery Manager
9 3 (3.90%) Head of Operations
9 3 (3.90%) Team Leader
Libraries, Frameworks & Software Standards
1 1 (1.30%) HTML
1 1 (1.30%) JSON
Miscellaneous
1 6 (7.79%) EPoS
2 3 (3.90%) Driving Licence
3 1 (1.30%) Foreign Exchange (FX)
Operating Systems
1 9 (11.69%) Windows
2 7 (9.09%) Windows 10
3 1 (1.30%) Linux
3 1 (1.30%) Windows Server
3 1 (1.30%) Windows Server 2008
Processes & Methodologies
1 55 (71.43%) Problem-Solving
2 49 (63.64%) Customer Service
3 47 (61.04%) Incident Management
4 40 (51.95%) Mathematics
5 20 (25.97%) ITIL
6 11 (14.29%) Continuous Improvement
7 7 (9.09%) ITSM
8 6 (7.79%) Mentoring
9 5 (6.49%) Agile
9 5 (6.49%) Inventory Management
9 5 (6.49%) Service Management
9 5 (6.49%) Technical Leadership
9 5 (6.49%) Workflow
10 4 (5.19%) Roadmaps
11 3 (3.90%) Business Strategy
11 3 (3.90%) Line Management
11 3 (3.90%) Problem Management
11 3 (3.90%) Stakeholder Management
12 2 (2.60%) Decision-Making
12 2 (2.60%) Proactive Management
Programming Languages
1 1 (1.30%) JavaScript
1 1 (1.30%) PowerShell
1 1 (1.30%) SQL
Qualifications
1 19 (24.68%) Microsoft Certification
2 18 (23.38%) A+ Certification
3 15 (19.48%) MCSA
4 14 (18.18%) SC Cleared
4 14 (18.18%) Security Cleared
5 4 (5.19%) Degree
6 2 (2.60%) DV Cleared
6 2 (2.60%) ITIL Certification
7 1 (1.30%) APMG
7 1 (1.30%) DBS Check
Quality Assurance & Compliance
1 2 (2.60%) QA
1 2 (2.60%) SLA
2 1 (1.30%) HMG Security Policy Framework
2 1 (1.30%) ISO 22301
2 1 (1.30%) ISO/IEC 20000
2 1 (1.30%) ISO/IEC 27001
2 1 (1.30%) PMO
System Software
1 21 (27.27%) Active Directory
Systems Management
1 2 (2.60%) SCCM
2 1 (1.30%) Grafana
2 1 (1.30%) Prometheus
Vendors
1 48 (62.34%) Microsoft
2 19 (24.68%) ServiceNow
3 15 (19.48%) Citrix
4 1 (1.30%) Apple
4 1 (1.30%) Dynatrace
4 1 (1.30%) Google
4 1 (1.30%) Planview
4 1 (1.30%) SAP
4 1 (1.30%) Splunk