Period
to 23 May 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > East of England
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 116 79 74
Rank change year-on-year -37 -5 -13
Contract jobs citing Service Delivery 78 121 125
As % of all contract IT jobs advertised in the East of England 1.77% 2.81% 2.54%
As % of the Processes & Methodologies category 2.08% 3.32% 3.12%
Number of daily rates quoted 26 66 76
East of England median daily rate £420 £369 £363
Median daily rate % change year-on-year +13.90% +1.72% -3.33%
10th Percentile £114 £163 £174
90th Percentile £669 £550 £531
England median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% +0.30%
Number of hourly rates quoted 25 1 7
East of England median hourly rate £15.00 £9.33 £21.50
Median hourly rate % change year-on-year +60.77% -56.60% +79.17%
10th Percentile £12.25 £9.33 £16.65
90th Percentile £16.95 £9.33 £23.25
England median hourly rate £15.00 £17.25 £21.00
% change year-on-year -13.06% -17.85% +20.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 3,746 3,647 4,005
As % of all contract IT jobs advertised in the East of England 85.04% 84.79% 81.40%
Number of daily rates quoted 2,112 2,165 2,359
East of England median daily rate £439 £420 £413
Median daily rate % change year-on-year +4.52% +1.82% +3.13%
10th Percentile £246 £225 £250
90th Percentile £588 £575 £575
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.42%
Number of hourly rates quoted 221 234 299
East of England median hourly rate £17.50 £33.00 £27.50
Median hourly rate % change year-on-year -46.97% +20.00% +10.00%
10th Percentile £11.18 £13.00 £14.00
90th Percentile £47.50 £49.63 £50.78
England median hourly rate £22.00 £25.00 £23.00
% change year-on-year -12.00% +8.70% +8.75%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East of England.

Contractor daily rate trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 23 May 2018.

Contractor daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the East of England.

Contractor hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +17 34 £375 +25.00% 13
Hertfordshire -11 16 £375 +3.45% 8
Bedfordshire -27 13 £536 +58.89% 6
Essex +1 10 £475 +5.56% 6
Norfolk -9 3 £415 +208.55% 4
Suffolk -15 1 - - 3
East Anglia - 1 - - 1
Service Delivery
England

For the 6 months to 23 May 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for Service Delivery.

1 42 (53.85%) ITIL
1 42 (53.85%) Microsoft
2 39 (50.00%) Windows
3 30 (38.46%) Microsoft Office
4 27 (34.62%) Problem-Solving
5 26 (33.33%) Incident Management
6 25 (32.05%) Retail
6 25 (32.05%) Cisco
7 24 (30.77%) Mathematics
7 24 (30.77%) Problem Management
8 23 (29.49%) NetApp
8 23 (29.49%) MCP
9 18 (23.08%) Security Cleared
10 15 (19.23%) SC Cleared
10 15 (19.23%) Legal
11 13 (16.67%) Finance
12 9 (11.54%) Service Management
12 9 (11.54%) Project Management
12 9 (11.54%) SLA
13 8 (10.26%) Agile Software Development
14 7 (8.97%) SCCM
14 7 (8.97%) Microsoft Azure
14 7 (8.97%) Active Directory
14 7 (8.97%) Configuration Management
15 6 (7.69%) Firewall
15 6 (7.69%) VPN
15 6 (7.69%) ITIL Certification
15 6 (7.69%) MS Exchange
15 6 (7.69%) Amazon AWS
16 5 (6.41%) Android

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (7.69%) MS Exchange
2 4 (5.13%) Blackberry Enterprise Server
2 4 (5.13%) Exchange Server 2010
3 2 (2.56%) Exchange Server 2003
3 2 (2.56%) Exchange Server 2013
4 1 (1.28%) OpenStack
4 1 (1.28%) SharePoint
Applications
1 30 (38.46%) Microsoft Office
2 3 (3.85%) Microsoft Excel
2 3 (3.85%) Microsoft PowerPoint
2 3 (3.85%) MS Visio
Cloud Services
1 7 (8.97%) Microsoft Azure
2 6 (7.69%) Amazon AWS
3 5 (6.41%) Office 365
4 4 (5.13%) iTunes
5 1 (1.28%) Cloud Computing
5 1 (1.28%) IaaS
5 1 (1.28%) OneDrive
5 1 (1.28%) PaaS
5 1 (1.28%) SaaS
Communications & Networking
1 6 (7.69%) Firewall
1 6 (7.69%) VPN
2 5 (6.41%) LAN
2 5 (6.41%) WAN
3 3 (3.85%) TCP/IP
4 2 (2.56%) Intranet
4 2 (2.56%) Network Security
4 2 (2.56%) Wireshark
5 1 (1.28%) Broadband
5 1 (1.28%) Cisco Nexus
5 1 (1.28%) DHCP
5 1 (1.28%) DNS
5 1 (1.28%) Internet
5 1 (1.28%) ISDN
5 1 (1.28%) MPLS
5 1 (1.28%) SAN
5 1 (1.28%) VLAN
5 1 (1.28%) Wi-Fi
Database & Business Intelligence
1 5 (6.41%) SQL Server
2 2 (2.56%) GIS
3 1 (1.28%) Oracle Database
3 1 (1.28%) Oracle Database 11g
3 1 (1.28%) Oracle Database 12c
Development Applications
1 2 (2.56%) MSI
1 2 (2.56%) Visual Studio
1 2 (2.56%) WinDbg
2 1 (1.28%) Git (software)
2 1 (1.28%) IDA Disassembler
2 1 (1.28%) JIRA
2 1 (1.28%) Subversion
General
1 25 (32.05%) Retail
2 15 (19.23%) Legal
3 13 (16.67%) Finance
4 5 (6.41%) Back Office
5 4 (5.13%) Telecoms
6 2 (2.56%) Billing
7 1 (1.28%) Banking
7 1 (1.28%) Law
7 1 (1.28%) Local Government
7 1 (1.28%) Marketing
7 1 (1.28%) Pharmaceutical
Job Titles
1 31 (39.74%) Analyst
2 27 (34.62%) Service Analyst
3 25 (32.05%) Service Desk Analyst
4 6 (7.69%) Project Manager
5 5 (6.41%) Service Manager
6 4 (5.13%) Applications Manager
6 4 (5.13%) Applications Project Manager
6 4 (5.13%) Audit Manager
6 4 (5.13%) Coordinator
6 4 (5.13%) Desktop Support
6 4 (5.13%) Messaging Engineer
7 3 (3.85%) Architect
7 3 (3.85%) Developer
7 3 (3.85%) Security Manager
7 3 (3.85%) Services Delivery Manager
8 2 (2.56%) Business Change Manager
8 2 (2.56%) Change Manager
8 2 (2.56%) Information Manager
8 2 (2.56%) Information Security Manager
8 2 (2.56%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 3 (3.85%) HTML
1 3 (3.85%) XML
2 2 (2.56%) .NET
2 2 (2.56%) .NET Framework
2 2 (2.56%) REST
3 1 (1.28%) AngularJS
3 1 (1.28%) HTML5
3 1 (1.28%) Web Services
Miscellaneous
1 4 (5.13%) Analytical Skills
1 4 (5.13%) Blackberry
1 4 (5.13%) Data Centre
1 4 (5.13%) Smartphone
1 4 (5.13%) Video Conferencing
2 3 (3.85%) Mobile Computing
2 3 (3.85%) Self-Motivation
3 1 (1.28%) Computer Science
3 1 (1.28%) Cyberthreat
3 1 (1.28%) Enterprise Software
3 1 (1.28%) Fat Client
3 1 (1.28%) Greenfield Project
3 1 (1.28%) Hybrid Cloud
3 1 (1.28%) Management Information System
3 1 (1.28%) NHS
3 1 (1.28%) PKI
3 1 (1.28%) Private Cloud
3 1 (1.28%) Public Cloud
3 1 (1.28%) Thin Client
3 1 (1.28%) User Experience
Operating Systems
1 39 (50.00%) Windows
2 5 (6.41%) Android
2 5 (6.41%) Windows 10
2 5 (6.41%) Windows Server
3 4 (5.13%) Windows 7
4 3 (3.85%) Linux
4 3 (3.85%) Windows 8
5 2 (2.56%) Red Hat Enterprise Linux
5 2 (2.56%) Windows Server 2003
5 2 (2.56%) Windows Server 2008
5 2 (2.56%) Windows Server 2012
5 2 (2.56%) Windows Vista
6 1 (1.28%) Solaris
6 1 (1.28%) Unix
Processes & Methodologies
1 42 (53.85%) ITIL
2 27 (34.62%) Problem-Solving
3 26 (33.33%) Incident Management
4 24 (30.77%) Mathematics
4 24 (30.77%) Problem Management
5 9 (11.54%) Project Management
5 9 (11.54%) Service Management
6 8 (10.26%) Agile Software Development
7 7 (8.97%) Configuration Management
8 5 (6.41%) Contract Management
8 5 (6.41%) ITSM
9 4 (5.13%) E-Commerce
9 4 (5.13%) Information Security
9 4 (5.13%) Matrix Organization
9 4 (5.13%) Stakeholder Engagement
9 4 (5.13%) Supplier Management
10 3 (3.85%) Root Cause Analysis
10 3 (3.85%) SIEM
10 3 (3.85%) Statistics
10 3 (3.85%) Waterfall
Programming Languages
1 4 (5.13%) SQL
2 3 (3.85%) C#
3 2 (2.56%) PowerShell
3 2 (2.56%) Python
4 1 (1.28%) JavaScript
4 1 (1.28%) PL/SQL
4 1 (1.28%) Shell Script
4 1 (1.28%) T-SQL
Qualifications
1 23 (29.49%) MCP
2 18 (23.08%) Security Cleared
3 15 (19.23%) SC Cleared
4 6 (7.69%) ITIL Certification
5 3 (3.85%) Degree
6 2 (2.56%) Cisco Certification
7 1 (1.28%) BPSS Clearance
7 1 (1.28%) CCDA
7 1 (1.28%) CCDP
7 1 (1.28%) CCENT
7 1 (1.28%) CCNA
7 1 (1.28%) CCNP
7 1 (1.28%) CEH
7 1 (1.28%) CISM
7 1 (1.28%) CISSP
7 1 (1.28%) DBS Check
7 1 (1.28%) GISP
7 1 (1.28%) ISTQB
7 1 (1.28%) MBCS
7 1 (1.28%) SANS
Quality Assurance & Compliance
1 9 (11.54%) SLA
2 2 (2.56%) PMO
2 2 (2.56%) QA
3 1 (1.28%) Data Quality
3 1 (1.28%) ISO/IEC 27001
System Software
1 7 (8.97%) Active Directory
2 2 (2.56%) Hyper-V
2 2 (2.56%) Microsoft App-V
2 2 (2.56%) Virtual Desktop
3 1 (1.28%) Terminal Server
3 1 (1.28%) VMware Infrastructure
3 1 (1.28%) XenApp
3 1 (1.28%) XenDesktop
Systems Management
1 7 (8.97%) SCCM
2 4 (5.13%) Microsoft Intune
3 3 (3.85%) SCOM
4 2 (2.56%) Backup Exec
4 2 (2.56%) HP ALM
5 1 (1.28%) EMC NetWorker
5 1 (1.28%) Oracle Enterprise Manager
5 1 (1.28%) Oracle RMAN
Vendors
1 42 (53.85%) Microsoft
2 25 (32.05%) Cisco
3 23 (29.49%) NetApp
4 5 (6.41%) Sun
5 4 (5.13%) Apple
5 4 (5.13%) Citrix
5 4 (5.13%) Clearswift
5 4 (5.13%) Proofpoint
6 3 (3.85%) HP
6 3 (3.85%) VMware
7 2 (2.56%) Red Hat
8 1 (1.28%) BT
8 1 (1.28%) hybris
8 1 (1.28%) Juniper
8 1 (1.28%) Mapinfo
8 1 (1.28%) Oracle
8 1 (1.28%) Perforce
8 1 (1.28%) SAP
8 1 (1.28%) SolarWinds
8 1 (1.28%) Veritas