Period
to 19 August 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 19 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > East of England
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 100 104 82
Rank change year-on-year +4 -22 -17
Contract jobs citing Service Delivery 112 103 116
As % of all contract IT jobs advertised in the East of England 2.25% 2.18% 2.27%
As % of the Processes & Methodologies category 2.64% 2.56% 2.77%
Number of daily rates quoted 46 58 69
East of England median daily rate £375 £378 £338
Median daily rate % change year-on-year -0.66% +11.85% -6.30%
10th Percentile £116 £132 £163
90th Percentile £491 £583 £495
England median daily rate £450 £430 £410
% change year-on-year +4.65% +4.88% +2.50%
Number of hourly rates quoted 22 2 7
East of England median hourly rate £14.75 £13.79 £20.83
Median hourly rate % change year-on-year +6.94% -33.79% +48.79%
10th Percentile £12.63 £12.06 £14.00
90th Percentile £17.18 £15.40 £27.61
England median hourly rate £15.25 £16.00 £22.00
% change year-on-year -4.69% -27.27% +22.22%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 4,238 4,019 4,195
As % of all contract IT jobs advertised in the East of England 85.03% 85.15% 82.24%
Number of daily rates quoted 2,432 2,362 2,415
East of England median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +3.23%
10th Percentile £240 £238 £225
90th Percentile £588 £575 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +3.66%
Number of hourly rates quoted 249 267 300
East of England median hourly rate £17.50 £26.00 £25.00
Median hourly rate % change year-on-year -32.69% +4.00% +11.11%
10th Percentile £11.34 £11.94 £13.48
90th Percentile £47.50 £47.50 £46.14
England median hourly rate £21.50 £24.00 £23.00
% change year-on-year -10.42% +4.35% +6.73%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East of England.

Contractor daily rate trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 19 August 2018.

Contractor daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the East of England.

Contractor hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 19 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +26 40 £463 +10.12% 9
Hertfordshire -5 24 £388 -9.14% 14
Essex +10 21 £118 -73.89% 1
Bedfordshire -13 18 £213 -34.62% 6
Norfolk +10 7 £325 +183.84% 3
Suffolk -19 1 - - 1
East Anglia - 1 - -
Service Delivery
England

For the 6 months to 19 August 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for Service Delivery.

1 60 (53.57%) ITIL
2 55 (49.11%) Microsoft
3 36 (32.14%) Windows
4 28 (25.00%) Microsoft Office
5 27 (24.11%) Incident Management
6 26 (23.21%) Problem Management
7 25 (22.32%) Problem-Solving
8 24 (21.43%) Retail
8 24 (21.43%) Cisco
9 23 (20.54%) Service Management
10 21 (18.75%) NetApp
10 21 (18.75%) MCP
10 21 (18.75%) Mathematics
11 17 (15.18%) Project Management
12 15 (13.39%) Security Cleared
12 15 (13.39%) SLA
13 13 (11.61%) MS Exchange
14 12 (10.71%) SC Cleared
14 12 (10.71%) ITIL V3
14 12 (10.71%) Office 365
15 11 (9.82%) SharePoint
15 11 (9.82%) Finance
15 11 (9.82%) Legal
16 10 (8.93%) Management Information System
16 10 (8.93%) Microsoft Azure
17 9 (8.04%) Degree
17 9 (8.04%) Stakeholder Management
17 9 (8.04%) Active Directory
17 9 (8.04%) Data Centre
18 8 (7.14%) SaaS

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (11.61%) MS Exchange
2 11 (9.82%) SharePoint
3 5 (4.46%) Blackberry Enterprise Server
3 5 (4.46%) Confluence
3 5 (4.46%) Exchange Server 2010
4 2 (1.79%) Exchange Server 2003
4 2 (1.79%) Exchange Server 2013
4 2 (1.79%) IIS
5 1 (0.89%) OpenStack
Applications
1 28 (25.00%) Microsoft Office
2 2 (1.79%) Microsoft Excel
2 2 (1.79%) Microsoft PowerPoint
2 2 (1.79%) Microsoft Project
3 1 (0.89%) MS Visio
Business Applications
1 4 (3.57%) Dynamics CRM
2 1 (0.89%) Oracle Procure-to-Pay
Cloud Services
1 12 (10.71%) Office 365
2 10 (8.93%) Microsoft Azure
3 8 (7.14%) Amazon AWS
3 8 (7.14%) SaaS
4 5 (4.46%) IaaS
4 5 (4.46%) iTunes
5 4 (3.57%) PaaS
6 2 (1.79%) Azure Active Directory
7 1 (0.89%) Amazon EMR
7 1 (0.89%) Cloud Computing
Communications & Networking
1 6 (5.36%) VPN
2 5 (4.46%) Firewall
2 5 (4.46%) LAN
2 5 (4.46%) WAN
3 4 (3.57%) Network Security
3 4 (3.57%) SAN
3 4 (3.57%) VoIP
4 3 (2.68%) Internet
5 2 (1.79%) DHCP
5 2 (1.79%) DNS
6 1 (0.89%) Cisco Nexus
6 1 (0.89%) MPLS
6 1 (0.89%) VLAN
6 1 (0.89%) WebEx
6 1 (0.89%) Wi-Fi
Database & Business Intelligence
1 8 (7.14%) SQL Server
2 2 (1.79%) MySQL
2 2 (1.79%) Power BI
2 2 (1.79%) RDBMS
2 2 (1.79%) Relational Database
3 1 (0.89%) Apache Hive
3 1 (0.89%) Big Data
3 1 (0.89%) Hadoop
3 1 (0.89%) Oracle Database
3 1 (0.89%) Oracle Database 11g
3 1 (0.89%) Oracle Database 12c
3 1 (0.89%) Oracle Reports
Development Applications
1 2 (1.79%) JIRA
1 2 (1.79%) Visual Studio Team System
2 1 (0.89%) CA Gen
2 1 (0.89%) Git (software)
2 1 (0.89%) IDA Disassembler
2 1 (0.89%) Subversion
General
1 24 (21.43%) Retail
2 11 (9.82%) Finance
2 11 (9.82%) Legal
3 3 (2.68%) Back Office
3 3 (2.68%) Law
3 3 (2.68%) Pharmaceutical
3 3 (2.68%) Telecoms
4 2 (1.79%) Marketing
5 1 (0.89%) Banking
5 1 (0.89%) Local Government
Job Titles
1 39 (34.82%) Analyst
2 30 (26.79%) Service Analyst
3 27 (24.11%) Service Desk Analyst
4 21 (18.75%) Service Manager
5 18 (16.07%) Services Delivery Manager
6 16 (14.29%) Delivery Manager
7 9 (8.04%) IT Manager
8 8 (7.14%) Project Manager
9 5 (4.46%) Business Analyst
9 5 (4.46%) Infrastructure Manager
9 5 (4.46%) IT Services Delivery Manager
9 5 (4.46%) IT Services Manager
9 5 (4.46%) Project Officer
9 5 (4.46%) Senior Project Officer
9 5 (4.46%) Support Analyst
10 4 (3.57%) Messaging Engineer
10 4 (3.57%) Service Desk Support
10 4 (3.57%) Service Desk Support Analyst
10 4 (3.57%) Services Delivery Analyst
10 4 (3.57%) Technical Manager
Libraries, Frameworks & Software Standards
1 2 (1.79%) .NET
1 2 (1.79%) ASP.NET
1 2 (1.79%) COM
1 2 (1.79%) CSS
1 2 (1.79%) HTML
1 2 (1.79%) Middleware
1 2 (1.79%) Web Services
1 2 (1.79%) XML
2 1 (0.89%) Oracle Fusion
Miscellaneous
1 10 (8.93%) Management Information System
2 9 (8.04%) Data Centre
3 5 (4.46%) Blackberry
3 5 (4.46%) Smartphone
3 5 (4.46%) User Experience
4 4 (3.57%) Fat Client
4 4 (3.57%) Mobile Computing
4 4 (3.57%) Thin Client
5 3 (2.68%) Analytical Skills
5 3 (2.68%) Freedom of Information
5 3 (2.68%) Video Conferencing
6 2 (1.79%) Life Science
6 2 (1.79%) Virtual Team
7 1 (0.89%) Cyberthreat
7 1 (0.89%) Data Structures
7 1 (0.89%) Enterprise Software
7 1 (0.89%) Hybrid Cloud
7 1 (0.89%) Private Cloud
7 1 (0.89%) Public Cloud
7 1 (0.89%) Self-Motivation
Operating Systems
1 36 (32.14%) Windows
2 6 (5.36%) Linux
3 5 (4.46%) Android
3 5 (4.46%) Unix
4 3 (2.68%) Windows 10
4 3 (2.68%) Windows 7
5 2 (1.79%) Red Hat Enterprise Linux
5 2 (1.79%) Windows Server
6 1 (0.89%) Solaris
6 1 (0.89%) Windows 8
Processes & Methodologies
1 60 (53.57%) ITIL
2 27 (24.11%) Incident Management
3 26 (23.21%) Problem Management
4 25 (22.32%) Problem-Solving
5 23 (20.54%) Service Management
6 21 (18.75%) Mathematics
7 17 (15.18%) Project Management
8 12 (10.71%) ITIL V3
9 9 (8.04%) Stakeholder Management
10 8 (7.14%) Configuration Management
11 7 (6.25%) Agile Software Development
11 7 (6.25%) Data Management
11 7 (6.25%) ITSM
11 7 (6.25%) PRINCE2
11 7 (6.25%) Workflow
12 6 (5.36%) Contract Management
12 6 (5.36%) Supplier Management
13 5 (4.46%) Migration
13 5 (4.46%) Performance Tuning
13 5 (4.46%) Portfolio Management
Programming Languages
1 7 (6.25%) SQL
2 2 (1.79%) C#
2 2 (1.79%) JavaScript
3 1 (0.89%) PL/SQL
3 1 (0.89%) Shell Script
3 1 (0.89%) T-SQL
Qualifications
1 21 (18.75%) MCP
2 15 (13.39%) Security Cleared
3 12 (10.71%) SC Cleared
4 9 (8.04%) Degree
5 4 (3.57%) ITIL Certification
6 3 (2.68%) MCSA
6 3 (2.68%) MCSE
6 3 (2.68%) Microsoft Certification
7 2 (1.79%) Cisco Certification
8 1 (0.89%) CCDA
8 1 (0.89%) CCDP
8 1 (0.89%) CCENT
8 1 (0.89%) CCNA
8 1 (0.89%) CCNP
8 1 (0.89%) CEH
8 1 (0.89%) CISM
8 1 (0.89%) CISSP
8 1 (0.89%) GISP
8 1 (0.89%) PRINCE2 Certification
8 1 (0.89%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 15 (13.39%) SLA
2 4 (3.57%) ISO/IEC 27001
3 3 (2.68%) Cyber Essentials
3 3 (2.68%) Cyber Essentials PLUS
3 3 (2.68%) ISO/IEC 20000
3 3 (2.68%) PMO
4 2 (1.79%) QA
4 2 (1.79%) WCAG
5 1 (0.89%) GDPR
5 1 (0.89%) PCI DSS
System Software
1 9 (8.04%) Active Directory
2 2 (1.79%) Hyper-V
3 1 (0.89%) Terminal Server
3 1 (0.89%) VMware Infrastructure
3 1 (0.89%) XenApp
3 1 (0.89%) XenDesktop
Systems Management
1 6 (5.36%) Microsoft Intune
1 6 (5.36%) SCCM
2 3 (2.68%) SCOM
3 2 (1.79%) Backup Exec
4 1 (0.89%) Oracle Enterprise Manager
4 1 (0.89%) Oracle RMAN
Vendors
1 55 (49.11%) Microsoft
2 24 (21.43%) Cisco
3 21 (18.75%) NetApp
4 6 (5.36%) Apple
5 5 (4.46%) Clearswift
5 5 (4.46%) Proofpoint
6 4 (3.57%) Sun
6 4 (3.57%) VMware
7 3 (2.68%) Oracle
7 3 (2.68%) SAP
8 2 (1.79%) Citrix
8 2 (1.79%) Fujitsu
8 2 (1.79%) Red Hat
8 2 (1.79%) Sony
8 2 (1.79%) Workday
9 1 (0.89%) Huawei
9 1 (0.89%) hybris
9 1 (0.89%) Ivanti
9 1 (0.89%) Polycom
9 1 (0.89%) SolarWinds