Service Delivery Contract Job Trends in the East of England

Service Delivery
England > East of England

The table below provides summary statistics and contractor rates for jobs advertised in the East of England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 18 October 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Oct 2025
Same period 2024 Same period 2023
Rank 49 21 42
Rank change year-on-year -28 +21 +19
Contract jobs citing Service Delivery 46 88 89
As % of all contract jobs in the East of England 3.29% 6.14% 4.71%
As % of the Processes & Methodologies category 3.66% 7.57% 5.39%
Number of daily rates quoted 14 9 46
10th Percentile £225 £293 £238
25th Percentile £256 £300 £459
Median daily rate (50th Percentile) £400 £350 £575
Median % change year-on-year +14.29% -39.13% +24.32%
75th Percentile £478 £538 £675
90th Percentile £500 - £763
England median daily rate £450 £500 £500
% change year-on-year -10.00% - -4.76%
Number of hourly rates quoted 25 73 33
10th Percentile £13.25 £15.00 -
25th Percentile £14.80 £15.62 £13.41
Median hourly rate £15.82 £16.23 £13.66
Median % change year-on-year -2.53% +18.81% -
75th Percentile £18.85 £16.85 £14.16
90th Percentile £33.04 - £51.40
England median hourly rate £17.87 £16.23 £17.97
% change year-on-year +10.10% -9.70% +31.57%

All Process and Methodology Skills
East of England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 1,256 1,162 1,652
As % of all contract IT jobs advertised in the East of England 89.84% 81.09% 87.45%
Number of daily rates quoted 545 457 900
10th Percentile £200 £217 £224
25th Percentile £375 £318 £399
Median daily rate (50th Percentile) £500 £450 £500
Median % change year-on-year +11.11% -10.00% -
75th Percentile £588 £569 £613
90th Percentile £681 £647 £726
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 342 268 377
10th Percentile £14.25 £15.00 £13.73
25th Percentile £16.00 £15.62 £14.25
Median hourly rate £21.00 £28.42 £20.00
Median % change year-on-year -26.11% +42.10% -4.76%
75th Percentile £58.63 £62.81 £65.00
90th Percentile £74.88 £69.13 £77.50
England median hourly rate £25.15 £42.50 £45.00
% change year-on-year -40.82% -5.56% +28.57%

Service Delivery
Job Vacancy Trend in the East of England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in the East of England.

Service Delivery job vacancy trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

Contractor daily rate distribution trend for jobs in the East of England citing Service Delivery.

Contractor daily rate distribution trend for jobs in the East of England citing Service Delivery

Service Delivery
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Delivery in the East of England over the 6 months to 18 October 2025.

Daily rate histogram for Service Delivery in the East of England

Service Delivery
Hourly Rate Trend in the East of England

Contractor hourly rate distribution trend for jobs in the East of England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in the East of England citing Service Delivery

Service Delivery
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Service Delivery in the East of England over the 6 months to 18 October 2025.

Hourly rate histogram for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 18 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire -20 19 £450 +50.00% 15
Hertfordshire +3 14 £400 -8.57% 17
Essex +6 8 £225 -25.00% 18
Suffolk +4 2 £115 -78.10% 10
Norfolk -13 2 - - 5
Bedfordshire -5 1 £475 - 8
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (2.17%) SharePoint
Applications
1 15 (32.61%) Microsoft Excel
1 15 (32.61%) Microsoft PowerPoint
Cloud Services
1 12 (26.09%) Microsoft 365
2 2 (4.35%) Azure
2 2 (4.35%) Power Automate
3 1 (2.17%) AWS
3 1 (2.17%) Datadog
3 1 (2.17%) GCP
3 1 (2.17%) Power Platform
Communications & Networking
1 6 (13.04%) Wi-Fi
Database & Business Intelligence
1 2 (4.35%) Electronic Patient Records
2 1 (2.17%) Tableau
Development Applications
1 4 (8.70%) JIRA
General
1 25 (54.35%) Social Skills
2 7 (15.22%) Finance
3 5 (10.87%) Public Sector
4 4 (8.70%) Electronics
4 4 (8.70%) Manufacturing
4 4 (8.70%) Marketing
4 4 (8.70%) Telecoms
5 3 (6.52%) German Language
5 3 (6.52%) Polish Language
6 2 (4.35%) Digital Health
6 2 (4.35%) Health Technology
6 2 (4.35%) Legal
6 2 (4.35%) Local Government
6 2 (4.35%) Organisational Skills
6 2 (4.35%) Spanish Language
7 1 (2.17%) Influencing Skills
7 1 (2.17%) Retail
Job Titles
1 15 (32.61%) Analyst
2 13 (28.26%) Service Analyst
3 9 (19.57%) Service Desk Analyst
4 7 (15.22%) Service Manager
5 6 (13.04%) Technical Analyst
5 6 (13.04%) Technical Services Analyst
6 4 (8.70%) 1st Line Support
6 4 (8.70%) Customer Analyst
6 4 (8.70%) Customer Service Analyst
6 4 (8.70%) First Line Help Desk Support
6 4 (8.70%) Help Desk Assistant
6 4 (8.70%) Help Desk Support
6 4 (8.70%) IT Analyst
6 4 (8.70%) Support Assistant
7 3 (6.52%) Installation Technician
7 3 (6.52%) IT Manager
7 3 (6.52%) IT Services Manager
7 3 (6.52%) IT Support
7 3 (6.52%) Lead
7 3 (6.52%) Service Support Manager
Libraries, Frameworks & Software Standards
1 1 (2.17%) HTML
1 1 (2.17%) JSON
Miscellaneous
1 3 (6.52%) Driving Licence
2 1 (2.17%) Data Protection Act
2 1 (2.17%) EPoS
2 1 (2.17%) Foreign Exchange (FX)
2 1 (2.17%) NHS
Operating Systems
1 7 (15.22%) Windows
1 7 (15.22%) Windows 10
2 1 (2.17%) Linux
Processes & Methodologies
1 24 (52.17%) Problem-Solving
2 20 (43.48%) Customer Service
3 18 (39.13%) Incident Management
4 15 (32.61%) Mathematics
5 11 (23.91%) ITIL
6 8 (17.39%) Continuous Improvement
7 6 (13.04%) ITSM
7 6 (13.04%) Stakeholder Management
8 5 (10.87%) Agile
8 5 (10.87%) Service Management
9 4 (8.70%) Business Intelligence
9 4 (8.70%) Digital Marketing
9 4 (8.70%) Programme Management
9 4 (8.70%) Roadmaps
10 3 (6.52%) Data Protection
10 3 (6.52%) Digital Transformation Programme
10 3 (6.52%) Test Automation
11 2 (4.35%) Actionable Insight
11 2 (4.35%) Collaborative Working
11 2 (4.35%) Service Design
Programming Languages
1 1 (2.17%) JavaScript
1 1 (2.17%) PowerShell
1 1 (2.17%) SQL
Qualifications
1 10 (21.74%) Microsoft Certification
2 9 (19.57%) A+ Certification
3 8 (17.39%) Security Cleared
4 7 (15.22%) SC Cleared
5 6 (13.04%) MCSA
6 4 (8.70%) DV Cleared
7 2 (4.35%) ITIL Certification
8 1 (2.17%) APMG
8 1 (2.17%) Degree
Quality Assurance & Compliance
1 5 (10.87%) SLA
2 2 (4.35%) QA
3 1 (2.17%) HMG Security Policy Framework
3 1 (2.17%) ISO 22301
3 1 (2.17%) ISO/IEC 20000
3 1 (2.17%) ISO/IEC 27001
3 1 (2.17%) PMO
System Software
1 11 (23.91%) Active Directory
Systems Management
1 1 (2.17%) Grafana
1 1 (2.17%) Prometheus
1 1 (2.17%) SCCM
Vendors
1 20 (43.48%) Microsoft
2 9 (19.57%) ServiceNow
3 6 (13.04%) Citrix
4 4 (8.70%) SAP
5 1 (2.17%) Dynatrace
5 1 (2.17%) Planview
5 1 (2.17%) Splunk