Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > East of England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 92 114 80
Rank change year-on-year +22 -34 -14
Contract jobs citing Service Delivery 115 85 154
As % of all contract IT jobs advertised in the East of England 2.23% 1.74% 2.60%
As % of the Processes & Methodologies category 2.69% 2.14% 3.29%
Number of daily rates quoted 72 51 93
East of England median daily rate £425 £300 £350
Median daily rate % change year-on-year +41.67% -14.29% -16.17%
10th Percentile £261 £180 £215
90th Percentile £668 £600 £525
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 10 8 25
East of England median hourly rate £12.86 £22.17 £12.00
Median hourly rate % change year-on-year -41.99% +84.71% -9.09%
10th Percentile £11.35 £14.78 £11.50
90th Percentile £15.59 £27.61 £30.50
England median hourly rate £16.20 £17.06 £19.08
% change year-on-year -5.03% -10.59% +23.06%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 4269 3972 4677
As % of all contract IT jobs advertised in the East of England 82.73% 81.44% 78.94%
Number of daily rates quoted 2462 2303 2727
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £250 £224 £234
90th Percentile £575 £550 £550
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 260 323 400
East of England median hourly rate £31.50 £32.00 £23.63
Median hourly rate % change year-on-year -1.56% +35.45% -1.56%
10th Percentile £11.52 £13.75 £11.50
90th Percentile £49.75 £47.50 £45.43
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East of England.

Contractor daily rate trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 24 November 2017.

Contractor daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the East of England.

Contractor hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +2 38 £450 +50.00% 9
Bedfordshire +1 27 £390 -25.71% 1
Hertfordshire -10 20 £400 +8.84% 4
Essex -8 19 £475 +158.50% 1
Suffolk +6 5 £419 +67.50%
Norfolk -10 5 £110 -70.11%
Service Delivery
England

For the 6 months to 24 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Delivery.

1 53 (46.09%) ITIL
2 31 (26.96%) Project Management
3 22 (19.13%) Windows
4 19 (16.52%) Cisco
5 17 (14.78%) Microsoft
5 17 (14.78%) Migration
6 16 (13.91%) Agile Software Development
6 16 (13.91%) Finance
7 15 (13.04%) Incident Management
7 15 (13.04%) SAP
8 14 (12.17%) PRINCE2
8 14 (12.17%) SLA
8 14 (12.17%) Problem Management
8 14 (12.17%) Stakeholder Management
9 13 (11.30%) Microsoft Office
10 12 (10.43%) ERP
10 12 (10.43%) SC Cleared
10 12 (10.43%) Security Cleared
11 10 (8.70%) Degree
11 10 (8.70%) Retail
11 10 (8.70%) LAN
11 10 (8.70%) SAP MM
11 10 (8.70%) SAP FSCM
12 9 (7.83%) WAN
12 9 (7.83%) Linux
12 9 (7.83%) MCP
12 9 (7.83%) Manufacturing
13 8 (6.96%) ITSM
13 8 (6.96%) Mathematics
13 8 (6.96%) Telecoms

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.48%) SharePoint
2 1 (0.87%) Apache
2 1 (0.87%) CICS
Applications
1 13 (11.30%) Microsoft Office
2 1 (0.87%) Microsoft Excel
2 1 (0.87%) Microsoft PowerPoint
2 1 (0.87%) MS Visio
2 1 (0.87%) Spreadsheet
Business Applications
1 10 (8.70%) SAP FSCM
1 10 (8.70%) SAP MM
2 3 (2.61%) SAP ERP
3 2 (1.74%) Remedy ITSM
4 1 (0.87%) SAP CO
4 1 (0.87%) SAP FI
4 1 (0.87%) SAP FI/CO
4 1 (0.87%) SAP SD
Cloud Services
1 8 (6.96%) Office 365
2 5 (4.35%) OneDrive
3 3 (2.61%) Microsoft Azure
4 1 (0.87%) Amazon AWS
Communications & Networking
1 10 (8.70%) LAN
2 9 (7.83%) WAN
3 7 (6.09%) VPN
4 6 (5.22%) Firewall
5 5 (4.35%) TCP/IP
6 4 (3.48%) Cisco ASA
6 4 (3.48%) DNS
7 3 (2.61%) F5 BIG-IP GTM
7 3 (2.61%) F5 BIG-IP LTM
7 3 (2.61%) Wireless
8 2 (1.74%) BGP
8 2 (1.74%) Broadband
8 2 (1.74%) DHCP
8 2 (1.74%) DWDM
8 2 (1.74%) IP Telephony
8 2 (1.74%) ISDN
8 2 (1.74%) SAN
8 2 (1.74%) SSL
8 2 (1.74%) VLAN
8 2 (1.74%) VoIP
Database & Business Intelligence
1 4 (3.48%) DB2
2 3 (2.61%) Relational Database
2 3 (2.61%) SQL Server
3 2 (1.74%) RDBMS
3 2 (1.74%) SQL Server 2005
3 2 (1.74%) SQL Server 2008
4 1 (0.87%) DTS
4 1 (0.87%) NoSQL
4 1 (0.87%) Oracle Database
4 1 (0.87%) Oracle Database 10g
4 1 (0.87%) Oracle Database 11g
4 1 (0.87%) Oracle Database 12c
4 1 (0.87%) Oracle Exadata
4 1 (0.87%) PostgreSQL
4 1 (0.87%) SQL Server 2012
4 1 (0.87%) SQL Server 2014
4 1 (0.87%) SQL Server 2016
Development Applications
1 3 (2.61%) Visual Studio
2 1 (0.87%) Git (software)
2 1 (0.87%) MSI
2 1 (0.87%) Oracle APEX
2 1 (0.87%) Subversion
2 1 (0.87%) TeamCity
2 1 (0.87%) WinDbg
General
1 16 (13.91%) Finance
2 10 (8.70%) Retail
3 9 (7.83%) Manufacturing
4 8 (6.96%) Telecoms
5 4 (3.48%) Billing
6 2 (1.74%) Automotive
6 2 (1.74%) Local Government
7 1 (0.87%) Back Office
7 1 (0.87%) Electronics
7 1 (0.87%) Marketing
7 1 (0.87%) Pharmaceutical
Job Titles
1 23 (20.00%) Analyst
2 17 (14.78%) Delivery Manager
3 13 (11.30%) Service Analyst
3 13 (11.30%) Service Manager
4 11 (9.57%) SAP Manager
4 11 (9.57%) Services Delivery Manager
5 10 (8.70%) Project Manager
5 10 (8.70%) SAP Delivery Manager
6 8 (6.96%) Service Desk Analyst
7 7 (6.09%) Business Analyst
8 6 (5.22%) Architect
8 6 (5.22%) ERP Manager
8 6 (5.22%) Support Engineer
9 5 (4.35%) Infrastructure Manager
9 5 (4.35%) Network Engineer
9 5 (4.35%) Support Manager
10 4 (3.48%) Desktop Engineer
10 4 (3.48%) Network Support
10 4 (3.48%) Network Support Engineer
10 4 (3.48%) Project Coordinator
Libraries, Frameworks & Software Standards
1 4 (3.48%) Middleware
2 3 (2.61%) REST
3 2 (1.74%) Web Services
4 1 (0.87%) .NET
4 1 (0.87%) .NET Framework
4 1 (0.87%) ActiveMQ
4 1 (0.87%) ASP.NET Web API
4 1 (0.87%) gevent
4 1 (0.87%) J2EE
4 1 (0.87%) Oracle Fusion
4 1 (0.87%) Oracle GoldenGate
4 1 (0.87%) Protocol Buffers
4 1 (0.87%) pytest
4 1 (0.87%) RabbitMQ
4 1 (0.87%) SOAP
4 1 (0.87%) Spring
4 1 (0.87%) SQLAlchemy
4 1 (0.87%) WCF
4 1 (0.87%) XML
Miscellaneous
1 6 (5.22%) Computer Science
1 6 (5.22%) Data Centre
2 5 (4.35%) Analytical Skills
3 4 (3.48%) Management Information System
4 3 (2.61%) Private Cloud
4 3 (2.61%) Video Conferencing
4 3 (2.61%) Virtual Team
5 2 (1.74%) Blackberry
5 2 (1.74%) Hybrid Cloud
5 2 (1.74%) iSeries
5 2 (1.74%) PMI
6 1 (0.87%) Clustering
6 1 (0.87%) Handset
6 1 (0.87%) Internet of Things
6 1 (0.87%) Linux Command Line
6 1 (0.87%) Mainframe
6 1 (0.87%) NHS
6 1 (0.87%) PKI
6 1 (0.87%) Replication
6 1 (0.87%) User Experience
Operating Systems
1 22 (19.13%) Windows
2 9 (7.83%) Linux
3 7 (6.09%) Windows Server
4 6 (5.22%) Windows 7
5 3 (2.61%) Windows Server 2012
6 2 (1.74%) Ubuntu
6 2 (1.74%) Unix
6 2 (1.74%) Windows 8
6 2 (1.74%) Windows Server 2008
7 1 (0.87%) CentOS
7 1 (0.87%) Red Hat Enterprise Linux
7 1 (0.87%) Windows 10
7 1 (0.87%) Windows Server 2003
7 1 (0.87%) Windows Vista
7 1 (0.87%) zOS
Processes & Methodologies
1 53 (46.09%) ITIL
2 31 (26.96%) Project Management
3 17 (14.78%) Migration
4 16 (13.91%) Agile Software Development
5 15 (13.04%) Incident Management
6 14 (12.17%) PRINCE2
6 14 (12.17%) Problem Management
6 14 (12.17%) Stakeholder Management
7 12 (10.43%) ERP
8 8 (6.96%) Change Management
8 8 (6.96%) ITSM
8 8 (6.96%) Mathematics
8 8 (6.96%) SDLC
9 7 (6.09%) Change Control
9 7 (6.09%) People Management
9 7 (6.09%) Service Design
10 6 (5.22%) Business Analysis
10 6 (5.22%) E-Commerce
10 6 (5.22%) Service Management
10 6 (5.22%) Supplier Management
Programming Languages
1 6 (5.22%) SQL
2 4 (3.48%) PowerShell
3 2 (1.74%) C#
3 2 (1.74%) Java
3 2 (1.74%) Python
3 2 (1.74%) RPG
3 2 (1.74%) T-SQL
4 1 (0.87%) C
4 1 (0.87%) JavaScript
4 1 (0.87%) Korn
4 1 (0.87%) PL/SQL
4 1 (0.87%) Shell Script
Qualifications
1 12 (10.43%) SC Cleared
1 12 (10.43%) Security Cleared
2 10 (8.70%) Degree
3 9 (7.83%) MCP
4 8 (6.96%) Cisco Certification
5 6 (5.22%) CCNP
6 5 (4.35%) ITIL Certification
6 5 (4.35%) Microsoft Certification
7 4 (3.48%) MCSE
8 3 (2.61%) ACCA
8 3 (2.61%) CBAP
8 3 (2.61%) CIMA
8 3 (2.61%) IIBA
8 3 (2.61%) ISEB
8 3 (2.61%) PRINCE2 Certification
9 2 (1.74%) CCENT
9 2 (1.74%) CCNA
9 2 (1.74%) DV Cleared
9 2 (1.74%) MCSA
9 2 (1.74%) PMI Certification
Quality Assurance & Compliance
1 14 (12.17%) SLA
2 4 (3.48%) PMO
3 3 (2.61%) JSP 440
3 3 (2.61%) QA
4 2 (1.74%) Disclosure Scotland
4 2 (1.74%) GDPR
4 2 (1.74%) ISO 22301
5 1 (0.87%) GMP
5 1 (0.87%) ISO/IEC 27001
System Software
1 8 (6.96%) Active Directory
2 3 (2.61%) VMware Infrastructure
3 2 (1.74%) Hyper-V
4 1 (0.87%) Docker
4 1 (0.87%) Microsoft App-V
4 1 (0.87%) Oracle RAC
4 1 (0.87%) Terminal Services
4 1 (0.87%) Virtual Desktop
4 1 (0.87%) VMware ESXi
Systems Management
1 6 (5.22%) SCCM
2 2 (1.74%) AirWatch
2 2 (1.74%) Cisco CUCM
2 2 (1.74%) Cisco UCCX
2 2 (1.74%) SCOM
3 1 (0.87%) CA Endevor
3 1 (0.87%) DameWare
3 1 (0.87%) Data Guard
3 1 (0.87%) HP NNM
3 1 (0.87%) Nagios
3 1 (0.87%) Oracle Enterprise Manager
3 1 (0.87%) Oracle RMAN
3 1 (0.87%) WMI
Vendors
1 19 (16.52%) Cisco
2 17 (14.78%) Microsoft
3 15 (13.04%) SAP
4 8 (6.96%) NetApp
5 5 (4.35%) Juniper
6 4 (3.48%) F5
6 4 (3.48%) Remedy
7 3 (2.61%) Citrix
7 3 (2.61%) IBM
7 3 (2.61%) Oracle
7 3 (2.61%) VMware
8 2 (1.74%) HP
8 2 (1.74%) ServiceNow
9 1 (0.87%) Brocade
9 1 (0.87%) BT
9 1 (0.87%) Fujitsu
9 1 (0.87%) Red Hat
9 1 (0.87%) Salesforce.com
9 1 (0.87%) SolarWinds