Period
to 15 November 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > East of England
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 94 101 105
Rank change year-on-year +7 +4 -27
Contract jobs citing Service Delivery 129 115 87
As % of all contract IT jobs advertised in the East of England 2.53% 2.22% 1.78%
As % of the Processes & Methodologies category 2.98% 2.64% 2.14%
Number of daily rates quoted 63 69 51
East of England median daily rate £425 £425 £300
Median daily rate % change year-on-year - +41.67% -14.29%
10th Percentile £161 £251 £180
90th Percentile £513 £615 £600
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 12 9 8
East of England median hourly rate £15.00 £13.72 £22.17
Median hourly rate % change year-on-year +9.37% -38.12% +84.71%
10th Percentile £11.65 £11.20 £14.78
90th Percentile £17.48 £15.61 £27.61
England median hourly rate £18.00 £17.00 £17.06
% change year-on-year +5.88% -0.35% -7.78%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 4,327 4,363 4,072
As % of all contract IT jobs advertised in the East of England 84.71% 84.33% 83.17%
Number of daily rates quoted 2,556 2,509 2,351
East of England median daily rate £438 £420 £400
Median daily rate % change year-on-year +4.17% +5.00% -
10th Percentile £240 £250 £220
90th Percentile £588 £575 £538
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 229 269 333
East of England median hourly rate £17.70 £30.50 £31.00
Median hourly rate % change year-on-year -41.97% -1.61% +34.78%
10th Percentile £12.55 £11.79 £13.50
90th Percentile £48.75 £49.75 £47.40
England median hourly rate £22.00 £23.50 £22.84
% change year-on-year -6.38% +2.91% +3.80%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East of England.

Contractor daily rate trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Delivery in the East of England over the 6 months to 15 November 2018.

Contractor daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the East of England.

Contractor hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +6 37 £446 -0.83% 10
Bedfordshire +9 29 £325 -19.75% 4
Essex -8 29 £375 -21.05% 7
Hertfordshire +3 22 £425 +6.25% 13
Norfolk +18 11 £450 +309.09% 1
Suffolk -12 1 £475 +13.43% 2
Service Delivery
England

For the 6 months to 15 November 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for Service Delivery.

1 54 (41.86%) ITIL
2 37 (28.68%) Microsoft
3 34 (26.36%) Service Management
4 23 (17.83%) Incident Management
5 22 (17.05%) Microsoft Office
6 21 (16.28%) Project Management
7 18 (13.95%) Windows
8 17 (13.18%) SLA
9 16 (12.40%) Agile Software Development
9 16 (12.40%) Problem-Solving
10 15 (11.63%) ITIL V3
10 15 (11.63%) Problem Management
10 15 (11.63%) Stakeholder Management
11 14 (10.85%) Finance
11 14 (10.85%) Analytical Skills
12 13 (10.08%) Cisco
12 13 (10.08%) Retail
13 12 (9.30%) Degree
13 12 (9.30%) Security Cleared
14 11 (8.53%) MCP
14 11 (8.53%) Mathematics
15 10 (7.75%) SharePoint
15 10 (7.75%) Management Information System
15 10 (7.75%) ITSM
15 10 (7.75%) Office 365
16 9 (6.98%) User Experience
16 9 (6.98%) Customer-Centricity
16 9 (6.98%) Firewall
16 9 (6.98%) PRINCE2
16 9 (6.98%) Unix

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.75%) SharePoint
2 9 (6.98%) MS Exchange
3 5 (3.88%) Confluence
4 3 (2.33%) IIS
4 3 (2.33%) SAS
5 1 (0.78%) Blackberry Enterprise Server
5 1 (0.78%) Exchange Server 2003
5 1 (0.78%) Exchange Server 2010
5 1 (0.78%) Exchange Server 2013
5 1 (0.78%) OpenStack
5 1 (0.78%) Skype for Business
Applications
1 22 (17.05%) Microsoft Office
2 3 (2.33%) Microsoft Excel
2 3 (2.33%) Microsoft Project
3 2 (1.55%) Microsoft PowerPoint
3 2 (1.55%) MS Visio
Business Applications
1 5 (3.88%) Dynamics CRM
2 1 (0.78%) Oracle Procure-to-Pay
2 1 (0.78%) SAP S/4HANA
Cloud Services
1 10 (7.75%) Office 365
2 8 (6.20%) SaaS
3 6 (4.65%) Microsoft Azure
4 5 (3.88%) Amazon AWS
5 4 (3.10%) IaaS
6 3 (2.33%) PaaS
7 2 (1.55%) Azure Active Directory
8 1 (0.78%) Amazon EMR
8 1 (0.78%) Cloud Computing
8 1 (0.78%) iTunes
Communications & Networking
1 9 (6.98%) Firewall
2 6 (4.65%) Intrusion Detection
3 4 (3.10%) SAN
3 4 (3.10%) VoIP
3 4 (3.10%) VPN
4 3 (2.33%) DHCP
4 3 (2.33%) DNS
4 3 (2.33%) Internet
4 3 (2.33%) LAN
4 3 (2.33%) Network Security
4 3 (2.33%) WAN
5 2 (1.55%) BGP
5 2 (1.55%) IPsec
5 2 (1.55%) L2TP
5 2 (1.55%) OpenVPN
5 2 (1.55%) Software-Defined Networking
6 1 (0.78%) Skype
6 1 (0.78%) SSL
6 1 (0.78%) TCP/IP
6 1 (0.78%) WebEx
Database & Business Intelligence
1 7 (5.43%) SQL Server
2 3 (2.33%) MySQL
2 3 (2.33%) RDBMS
2 3 (2.33%) Relational Database
3 2 (1.55%) MongoDB
3 2 (1.55%) Power BI
4 1 (0.78%) Apache Hive
4 1 (0.78%) Big Data
4 1 (0.78%) Hadoop
4 1 (0.78%) Oracle Database
4 1 (0.78%) Oracle Database 11g
4 1 (0.78%) Oracle Database 12c
4 1 (0.78%) Oracle Reports
Development Applications
1 2 (1.55%) gulp
1 2 (1.55%) Visual Studio Team System
2 1 (0.78%) CA Gen
2 1 (0.78%) JIRA
General
1 14 (10.85%) Finance
2 13 (10.08%) Retail
3 5 (3.88%) Legal
4 3 (2.33%) Back Office
4 3 (2.33%) Law
4 3 (2.33%) Telecoms
5 2 (1.55%) Banking
5 2 (1.55%) Marketing
5 2 (1.55%) Pharmaceutical
6 1 (0.78%) Corporate Banking
6 1 (0.78%) Electronics
6 1 (0.78%) French Language
6 1 (0.78%) Local Government
6 1 (0.78%) Manufacturing
Job Titles
1 36 (27.91%) Analyst
2 25 (19.38%) Service Manager
3 22 (17.05%) Service Analyst
4 20 (15.50%) Delivery Manager
4 20 (15.50%) Services Delivery Manager
5 15 (11.63%) Service Desk Analyst
6 12 (9.30%) Project Manager
7 9 (6.98%) IT Manager
8 6 (4.65%) IT Services Manager
8 6 (4.65%) Supplier Manager
8 6 (4.65%) Vendor Manager
9 5 (3.88%) Business Analyst
9 5 (3.88%) Developer
9 5 (3.88%) Infrastructure Manager
9 5 (3.88%) IT Services Delivery Manager
9 5 (3.88%) Project Officer
9 5 (3.88%) Security Analyst
9 5 (3.88%) Senior Project Officer
9 5 (3.88%) Services Delivery Analyst
10 4 (3.10%) Coordinator
Libraries, Frameworks & Software Standards
1 5 (3.88%) CSS
1 5 (3.88%) HTML
2 3 (2.33%) .NET
2 3 (2.33%) ASP.NET
2 3 (2.33%) Web Services
2 3 (2.33%) XML
3 2 (1.55%) COM
3 2 (1.55%) CSS3
3 2 (1.55%) HTML5
3 2 (1.55%) LESS
3 2 (1.55%) Middleware
3 2 (1.55%) Node.js
3 2 (1.55%) Play Framework
3 2 (1.55%) Sass
4 1 (0.78%) Oracle Fusion
Miscellaneous
1 14 (10.85%) Analytical Skills
2 10 (7.75%) Management Information System
3 9 (6.98%) User Experience
4 6 (4.65%) Data Centre
5 5 (3.88%) Security Operations Centre
6 3 (2.33%) Fat Client
6 3 (2.33%) Freedom of Information
6 3 (2.33%) Public Cloud
6 3 (2.33%) Thin Client
7 2 (1.55%) Blackberry
7 2 (1.55%) Computer Science
7 2 (1.55%) Life Science
7 2 (1.55%) Smartphone
7 2 (1.55%) Virtual Team
8 1 (0.78%) Data Structures
8 1 (0.78%) Hybrid Cloud
8 1 (0.78%) Mobile Computing
8 1 (0.78%) Private Cloud
8 1 (0.78%) Self-Motivation
8 1 (0.78%) Xbox
Operating Systems
1 18 (13.95%) Windows
2 9 (6.98%) Unix
3 6 (4.65%) Linux
4 4 (3.10%) Windows 10
5 3 (2.33%) Windows 7
6 1 (0.78%) Solaris
Processes & Methodologies
1 54 (41.86%) ITIL
2 34 (26.36%) Service Management
3 23 (17.83%) Incident Management
4 21 (16.28%) Project Management
5 16 (12.40%) Agile Software Development
5 16 (12.40%) Problem-Solving
6 15 (11.63%) ITIL V3
6 15 (11.63%) Problem Management
6 15 (11.63%) Stakeholder Management
7 11 (8.53%) Mathematics
8 10 (7.75%) ITSM
9 9 (6.98%) Asset Management
9 9 (6.98%) Customer-Centricity
9 9 (6.98%) Information Security
9 9 (6.98%) PRINCE2
10 7 (5.43%) Data Management
10 7 (5.43%) Migration
10 7 (5.43%) Performance Improvement
10 7 (5.43%) Service Delivery Management
11 6 (4.65%) Supplier Management
Programming Languages
1 7 (5.43%) SQL
2 5 (3.88%) JavaScript
3 3 (2.33%) C#
4 2 (1.55%) Java
4 2 (1.55%) Scala
5 1 (0.78%) PL/SQL
5 1 (0.78%) Shell Script
5 1 (0.78%) T-SQL
Qualifications
1 12 (9.30%) Degree
1 12 (9.30%) Security Cleared
2 11 (8.53%) MCP
3 8 (6.20%) SC Cleared
4 4 (3.10%) ITIL Certification
4 4 (3.10%) Microsoft Certification
5 3 (2.33%) MCSA
5 3 (2.33%) MCSE
6 2 (1.55%) CCNA
6 2 (1.55%) Cisco Certification
6 2 (1.55%) PRINCE2 Practitioner
7 1 (0.78%) BPSS Clearance
7 1 (0.78%) PRINCE2 Certification
Quality Assurance & Compliance
1 17 (13.18%) SLA
2 9 (6.98%) ISO/IEC 27001
3 3 (2.33%) Cyber Essentials
3 3 (2.33%) Cyber Essentials PLUS
3 3 (2.33%) ISO/IEC 20000
3 3 (2.33%) WCAG
4 2 (1.55%) PMO
4 2 (1.55%) QA
5 1 (0.78%) GDPR
5 1 (0.78%) IFRS
5 1 (0.78%) PCI DSS
System Software
1 7 (5.43%) Active Directory
2 1 (0.78%) Hyper-V
2 1 (0.78%) VMware Infrastructure
Systems Management
1 2 (1.55%) Microsoft Intune
1 2 (1.55%) Prometheus
2 1 (0.78%) Backup Exec
2 1 (0.78%) Oracle Enterprise Manager
2 1 (0.78%) Oracle RMAN
2 1 (0.78%) SCCM
2 1 (0.78%) SCOM
Vendors
1 37 (28.68%) Microsoft
2 13 (10.08%) Cisco
3 9 (6.98%) NetApp
4 6 (4.65%) SAP
5 5 (3.88%) Oracle
6 3 (2.33%) Apple
6 3 (2.33%) Informatica
6 3 (2.33%) VMware
7 2 (1.55%) Citrix
7 2 (1.55%) Fujitsu
7 2 (1.55%) Sony
7 2 (1.55%) Workday
8 1 (0.78%) Alteryx
8 1 (0.78%) Huawei
8 1 (0.78%) IBM
8 1 (0.78%) Polycom
8 1 (0.78%) Proofpoint
8 1 (0.78%) ServiceNow
8 1 (0.78%) Tableau
8 1 (0.78%) Veritas