Service Delivery Contract Job Trends in the East of England

Service Delivery
England > East of England

The table below provides summary statistics and contractor rates for jobs advertised in the East of England requiring Service Delivery skills. It covers vacancies from the 6 months leading up to 16 September 2025, with comparisons to the same periods in the previous two years.

6 months to
16 Sep 2025
Same period 2024 Same period 2023
Rank 38 20 38
Rank change year-on-year -18 +18 +11
Contract jobs citing Service Delivery 58 104 89
As % of all contract jobs advertised in the East of England 4.47% 6.88% 4.76%
As % of the Processes & Methodologies category 4.99% 8.43% 5.43%
Number of daily rates quoted 18 10 44
10th Percentile - £296 £228
25th Percentile £185 £313 £380
Median daily rate (50th Percentile) £288 £350 £570
Median % change year-on-year -17.86% -38.60% +26.67%
75th Percentile £400 - £675
90th Percentile £491 £538 £768
England median daily rate £450 £500 £513
% change year-on-year -10.00% -2.44% -2.38%
Number of hourly rates quoted 32 88 32
10th Percentile £13.25 £14.16 -
25th Percentile £14.83 £15.00 £13.41
Median hourly rate £15.14 £16.23 £13.66
Median % change year-on-year -6.72% +18.81% -
75th Percentile £18.20 £16.85 £13.91
90th Percentile £18.85 - £55.08
England median hourly rate £17.83 £16.23 £18.22
% change year-on-year +9.86% -10.93% +33.40%

All Process and Methodology Skills
East of England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 1,162 1,233 1,639
As % of all contract IT jobs advertised in the East of England 89.52% 81.60% 87.65%
Number of daily rates quoted 505 448 892
10th Percentile £200 £210 £226
25th Percentile £375 £306 £381
Median daily rate (50th Percentile) £500 £442 £500
Median % change year-on-year +13.12% -11.60% -
75th Percentile £588 £550 £627
90th Percentile £686 £638 £725
England median daily rate £508 £525 £550
% change year-on-year -3.33% -4.55% -
Number of hourly rates quoted 309 386 360
10th Percentile £14.50 £14.70 £13.41
25th Percentile £16.41 £15.62 £14.25
Median hourly rate £25.15 £39.06 £19.81
Median % change year-on-year -35.61% +97.17% -3.37%
75th Percentile £65.00 £60.00 £65.00
90th Percentile £75.00 £67.75 £77.50
England median hourly rate £25.15 £43.00 £43.54
% change year-on-year -41.51% -1.24% +50.14%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Daily Rate Trend in the East of England

Contractor daily rate distribution trend for jobs in the East of England citing Service Delivery.

Contractor daily rate distribution trend for jobs in the East of England citing Service Delivery

Service Delivery
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Delivery in the East of England over the 6 months to 16 September 2025.

Daily rate histogram for Service Delivery in the East of England

Service Delivery
Hourly Rate Trend in the East of England

Contractor hourly rate distribution trend for jobs in the East of England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in the East of England citing Service Delivery

Service Delivery
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Service Delivery in the East of England over the 6 months to 16 September 2025.

Hourly rate histogram for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 16 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire -10 28 £450 +50.00% 17
Hertfordshire +12 12 £400 -8.57% 26
Essex +2 10 £225 -35.71% 14
Bedfordshire -5 6 £190 - 10
Suffolk - 2 £115 - 16
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.72%) SharePoint
Applications
1 23 (39.66%) Microsoft Excel
1 23 (39.66%) Microsoft PowerPoint
2 1 (1.72%) Microsoft Office
Cloud Services
1 13 (22.41%) Microsoft 365
2 2 (3.45%) Azure
2 2 (3.45%) Power Automate
3 1 (1.72%) AWS
3 1 (1.72%) Datadog
3 1 (1.72%) GCP
3 1 (1.72%) Power Platform
Communications & Networking
1 6 (10.34%) Wi-Fi
2 1 (1.72%) Firewall
2 1 (1.72%) Remote Desktop
Database & Business Intelligence
1 1 (1.72%) Tableau
Development Applications
1 4 (6.90%) JIRA
General
1 32 (55.17%) Social Skills
2 8 (13.79%) German Language
3 5 (8.62%) Finance
4 3 (5.17%) Public Sector
5 2 (3.45%) Electronics
5 2 (3.45%) Local Government
5 2 (3.45%) Manufacturing
5 2 (3.45%) Marketing
5 2 (3.45%) Organisational Skills
5 2 (3.45%) Spanish Language
5 2 (3.45%) Telecoms
6 1 (1.72%) Inclusion and Diversity
6 1 (1.72%) Influencing Skills
6 1 (1.72%) Legal
6 1 (1.72%) Retail
Job Titles
1 19 (32.76%) Analyst
2 17 (29.31%) Service Analyst
3 10 (17.24%) Service Desk Analyst
4 7 (12.07%) Customer Analyst
4 7 (12.07%) Customer Service Analyst
4 7 (12.07%) Lead
5 6 (10.34%) Service Manager
5 6 (10.34%) Technical Analyst
5 6 (10.34%) Technical Services Analyst
6 5 (8.62%) 1st Line Support
6 5 (8.62%) First Line Help Desk Support
6 5 (8.62%) Help Desk Assistant
6 5 (8.62%) Help Desk Support
6 5 (8.62%) Support Assistant
7 3 (5.17%) Installation Technician
7 3 (5.17%) IT Manager
7 3 (5.17%) IT Services Manager
7 3 (5.17%) IT Support
7 3 (5.17%) Service Support Manager
7 3 (5.17%) Team Leader
Libraries, Frameworks & Software Standards
1 1 (1.72%) HTML
1 1 (1.72%) JSON
Miscellaneous
1 6 (10.34%) EPoS
2 3 (5.17%) Driving Licence
3 1 (1.72%) Data Protection Act
3 1 (1.72%) Foreign Exchange (FX)
Operating Systems
1 8 (13.79%) Windows
1 8 (13.79%) Windows 10
2 1 (1.72%) Linux
2 1 (1.72%) Windows Server 2008
Processes & Methodologies
1 38 (65.52%) Problem-Solving
2 30 (51.72%) Customer Service
3 27 (46.55%) Incident Management
4 23 (39.66%) Mathematics
5 10 (17.24%) ITIL
6 8 (13.79%) Continuous Improvement
7 6 (10.34%) ITSM
7 6 (10.34%) Mentoring
8 5 (8.62%) Agile
8 5 (8.62%) Inventory Management
8 5 (8.62%) Service Management
8 5 (8.62%) Stakeholder Management
8 5 (8.62%) Technical Leadership
8 5 (8.62%) Workflow
9 4 (6.90%) Roadmaps
10 3 (5.17%) Data Protection
10 3 (5.17%) Test Automation
11 2 (3.45%) Business Transformation
11 2 (3.45%) DevOps
11 2 (3.45%) Revenue Management
Programming Languages
1 1 (1.72%) JavaScript
1 1 (1.72%) PowerShell
1 1 (1.72%) SQL
Qualifications
1 10 (17.24%) Microsoft Certification
1 10 (17.24%) Security Cleared
2 9 (15.52%) A+ Certification
2 9 (15.52%) SC Cleared
3 6 (10.34%) MCSA
4 3 (5.17%) DV Cleared
5 2 (3.45%) ITIL Certification
6 1 (1.72%) APMG
6 1 (1.72%) Degree
Quality Assurance & Compliance
1 4 (6.90%) SLA
2 2 (3.45%) QA
3 1 (1.72%) HMG Security Policy Framework
3 1 (1.72%) ISO 22301
3 1 (1.72%) ISO/IEC 20000
3 1 (1.72%) ISO/IEC 27001
3 1 (1.72%) PMO
System Software
1 12 (20.69%) Active Directory
Systems Management
1 1 (1.72%) Grafana
1 1 (1.72%) Prometheus
1 1 (1.72%) SCCM
Vendors
1 29 (50.00%) Microsoft
2 9 (15.52%) ServiceNow
3 6 (10.34%) Citrix
4 2 (3.45%) SAP
5 1 (1.72%) Dynatrace
5 1 (1.72%) Planview
5 1 (1.72%) Splunk