The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England / East of England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 77 72 62
Rank change year-on-year -5 -10  
Contract jobs citing Service Delivery 60 58 94
As % of all contract IT jobs advertised in the East of England 2.58% 2.28% 3.08%
As % of the Processes & Methodologies category 3.06% 2.84% 3.85%
Number of daily rates quoted 31 27 61
Median daily rate £375 £336 £385
Median daily rate % change year-on-year +11.52% -12.70%  
90% offered a daily rate of more than £119 £107 £217
10% offered a daily rate of more than £590 £480 £524
UK excluding London median daily rate £416 £365 £388
% change year-on-year +13.97% -5.80%  
Number of hourly rates quoted 2 4 12
Median hourly rate £13.79 £22.17 £12.00
Median hourly rate % change year-on-year -37.77% +84.70%  
UK excluding London median hourly rate £16.00 £23.25 £17.50
% change year-on-year -31.18% +32.85%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East of England
Contract job vacancies with a requirement for process and methodology skills 1960 2043 2442
As % of all contract IT job vacancies advertised in the East of England 84.34% 80.15% 79.99%
Number of daily rates quoted 1134 1179 1461
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £290 £260 £275
10% offered a daily rate of more than £575 £575 £538
UK excluding London median daily rate £415 £400 £383
% change year-on-year +3.75% +4.57%  
Number of hourly rates quoted 136 153 177
Median hourly rate £33.00 £27.62 £33.00
Median hourly rate % change year-on-year +19.47% -16.30%  
90% offered a hourly rate of more than £13.00 £16.50 £12.00
10% offered a hourly rate of more than £47.50 £47.50 £47.75
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

Service Delivery
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East of England.

Contractor daily rate trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Delivery in the East of England over the 3 months to 23 June 2017.

Contractor daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the East of England.

Contractor hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +11 22 £375 +7.14% 4
Cambridgeshire +10 13 £360 -10.00% 8
Hertfordshire -15 10 £405 +102.50% 13
Essex -11 9 £450 +29.49% 3
Norfolk -6 5 £110 +2.80% 1
Suffolk +10 3 £450 +110.52%
Service Delivery
England

For the 6 months to 23 June 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Delivery.

1 61 (53.04%) ITIL
2 32 (27.83%) Project Management
3 31 (26.96%) Service Management
3 31 (26.96%) Windows
4 25 (21.74%) Microsoft
5 24 (20.87%) Stakeholder Management
6 21 (18.26%) SLA
7 16 (13.91%) Agile Software Development
7 16 (13.91%) ITSM
8 15 (13.04%) Service Design
9 14 (12.17%) Migration
9 14 (12.17%) Finance
9 14 (12.17%) Remedy
10 13 (11.30%) Active Directory
11 12 (10.43%) SQL
11 12 (10.43%) Problem Management
11 12 (10.43%) PowerShell
11 12 (10.43%) Windows 7
11 12 (10.43%) Office 365
12 11 (9.57%) ITIL V3
12 11 (9.57%) Windows Server
12 11 (9.57%) SCCM
12 11 (9.57%) Microsoft Certification
13 10 (8.70%) Linux
13 10 (8.70%) Microsoft Excel
13 10 (8.70%) MCSE
13 10 (8.70%) SDLC
14 9 (7.83%) Stakeholder Engagement
14 9 (7.83%) DevOps
14 9 (7.83%) Analytical Skills

Service Delivery
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.61%) SharePoint
2 1 (0.87%) Apache
2 1 (0.87%) BizTalk Server
2 1 (0.87%) CloudStack
2 1 (0.87%) IIS
2 1 (0.87%) OpenStack
2 1 (0.87%) SharePoint 2010
Applications
1 10 (8.70%) Microsoft Excel
2 9 (7.83%) Microsoft Office
3 2 (1.74%) Microsoft PowerPoint
3 2 (1.74%) MS Visio
4 1 (0.87%) InfoPath
4 1 (0.87%) Spreadsheet
Business Applications
1 7 (6.09%) Remedy ITSM
2 2 (1.74%) Oracle EBS
3 1 (0.87%) Oracle Financials
Cloud Services
1 12 (10.43%) Office 365
2 8 (6.96%) Microsoft Azure
3 7 (6.09%) OneDrive
4 3 (2.61%) Amazon AWS
5 2 (1.74%) IaaS
5 2 (1.74%) Veeva
6 1 (0.87%) Taleo
Communications & Networking
1 7 (6.09%) WAN
2 6 (5.22%) LAN
3 5 (4.35%) DNS
4 4 (3.48%) Internet
4 4 (3.48%) TCP/IP
5 2 (1.74%) DHCP
5 2 (1.74%) SAN
5 2 (1.74%) Wireshark
6 1 (0.87%) 3GPP
6 1 (0.87%) Firewall
6 1 (0.87%) LDAP
6 1 (0.87%) MPLS
6 1 (0.87%) NAS
6 1 (0.87%) Network Security
6 1 (0.87%) SIGTRAN
6 1 (0.87%) SSL
6 1 (0.87%) VLAN
6 1 (0.87%) VPN
6 1 (0.87%) Wireless
6 1 (0.87%) X.509
Database & Business Intelligence
1 6 (5.22%) SQL Server
2 4 (3.48%) SQL Server 2008
3 3 (2.61%) Relational Database
4 1 (0.87%) Big Data
4 1 (0.87%) NoSQL
4 1 (0.87%) Oracle Reports
4 1 (0.87%) PostgreSQL
4 1 (0.87%) SQL Server 2005
4 1 (0.87%) SQL Server 2012
4 1 (0.87%) SQL Server 2014
4 1 (0.87%) SQL Server 2016
Development Applications
1 7 (6.09%) Visual Studio
2 3 (2.61%) JIRA
3 2 (1.74%) MSI
General
1 14 (12.17%) Finance
2 5 (4.35%) Local Government
2 5 (4.35%) Telecoms
3 4 (3.48%) Retail
4 3 (2.61%) Legal
5 2 (1.74%) Back Office
5 2 (1.74%) Pharmaceutical
6 1 (0.87%) Billing
6 1 (0.87%) Manufacturing
6 1 (0.87%) Marketing
6 1 (0.87%) Publishing
Job Titles
1 20 (17.39%) Delivery Manager
2 18 (15.65%) Analyst
3 17 (14.78%) Service Manager
3 17 (14.78%) Services Delivery Manager
4 10 (8.70%) Architect
5 9 (7.83%) Service Analyst
6 6 (5.22%) Consultant
6 6 (5.22%) Desktop Engineer
6 6 (5.22%) Desktop Support
6 6 (5.22%) Incident Manager
7 5 (4.35%) Incident and Problem Manager
7 5 (4.35%) Operations Manager
7 5 (4.35%) Report Analyst
7 5 (4.35%) Service Architect
8 4 (3.48%) IT Analyst
8 4 (3.48%) IT Manager
8 4 (3.48%) ITIL Service Architect
8 4 (3.48%) Senior Delivery Manager
8 4 (3.48%) Senior Manager
8 4 (3.48%) Support Engineer
Libraries, Frameworks & Software Standards
1 3 (2.61%) Middleware
2 2 (1.74%) Oracle Fusion
3 1 (0.87%) ActiveMQ
3 1 (0.87%) CSS
3 1 (0.87%) gevent
3 1 (0.87%) J2EE
3 1 (0.87%) jQuery
3 1 (0.87%) Protocol Buffers
3 1 (0.87%) pytest
3 1 (0.87%) RabbitMQ
3 1 (0.87%) REST
3 1 (0.87%) Spring
3 1 (0.87%) SQLAlchemy
Miscellaneous
1 9 (7.83%) Analytical Skills
1 9 (7.83%) Management Information System
2 8 (6.96%) Data Centre
2 8 (6.96%) Private Cloud
3 4 (3.48%) Hybrid Cloud
3 4 (3.48%) Virtual Team
4 2 (1.74%) Blog
4 2 (1.74%) Computer Science
5 1 (0.87%) Credit Risk
5 1 (0.87%) Driving Licence
5 1 (0.87%) EMC VNX
5 1 (0.87%) Internet of Things
5 1 (0.87%) Linux Command Line
5 1 (0.87%) Smart City
5 1 (0.87%) Video Conferencing
Operating Systems
1 31 (26.96%) Windows
2 12 (10.43%) Windows 7
3 11 (9.57%) Windows Server
4 10 (8.70%) Linux
5 8 (6.96%) Windows Server 2008
5 8 (6.96%) Windows Server 2012
6 3 (2.61%) Unix
6 3 (2.61%) Windows 8
6 3 (2.61%) Windows XP
7 2 (1.74%) Red Hat Enterprise Linux
7 2 (1.74%) Ubuntu
7 2 (1.74%) Windows Server 2003
7 2 (1.74%) Windows Vista
8 1 (0.87%) Android
8 1 (0.87%) Apple iOS
8 1 (0.87%) CentOS
8 1 (0.87%) Windows 10
Processes & Methodologies
1 61 (53.04%) ITIL
2 32 (27.83%) Project Management
3 31 (26.96%) Service Management
4 24 (20.87%) Stakeholder Management
5 16 (13.91%) Agile Software Development
5 16 (13.91%) ITSM
6 15 (13.04%) Service Design
7 14 (12.17%) Migration
8 12 (10.43%) Problem Management
9 11 (9.57%) ITIL V3
10 10 (8.70%) SDLC
11 9 (7.83%) DevOps
11 9 (7.83%) Stakeholder Engagement
12 8 (6.96%) Business Intelligence
12 8 (6.96%) Mentoring
12 8 (6.96%) Performance Monitoring
13 7 (6.09%) Coaching
13 7 (6.09%) Customer Engagement
13 7 (6.09%) Incident Management
13 7 (6.09%) Risk Management
Programming Languages
1 12 (10.43%) PowerShell
1 12 (10.43%) SQL
2 2 (1.74%) JavaScript
3 1 (0.87%) C
3 1 (0.87%) Java
3 1 (0.87%) Python
3 1 (0.87%) Shell Script
3 1 (0.87%) T-SQL
3 1 (0.87%) VBScript
Qualifications
1 11 (9.57%) Microsoft Certification
2 10 (8.70%) MCSE
3 9 (7.83%) Degree
4 4 (3.48%) SC Cleared
4 4 (3.48%) Security Cleared
5 3 (2.61%) CCNA
5 3 (2.61%) Cisco Certification
5 3 (2.61%) ITIL Certification
5 3 (2.61%) MCP
6 2 (1.74%) CCENT
6 2 (1.74%) ISTQB
6 2 (1.74%) PMP
7 1 (0.87%) DBS Check
7 1 (0.87%) MCSA
7 1 (0.87%) PMI Certification
Quality Assurance & Compliance
1 21 (18.26%) SLA
2 2 (1.74%) GDPR
2 2 (1.74%) QA
3 1 (0.87%) Disclosure Scotland
3 1 (0.87%) GMP
3 1 (0.87%) ISO/IEC 27001
3 1 (0.87%) JSP 440
System Software
1 13 (11.30%) Active Directory
2 7 (6.09%) Hyper-V
3 4 (3.48%) VMware Infrastructure
4 3 (2.61%) Microsoft App-V
5 2 (1.74%) Virtual Desktop
6 1 (0.87%) Docker
6 1 (0.87%) KVM
6 1 (0.87%) Terminal Server
6 1 (0.87%) Terminal Services
6 1 (0.87%) vSphere
6 1 (0.87%) Xen
6 1 (0.87%) XenApp
Systems Management
1 11 (9.57%) SCCM
2 9 (7.83%) SCOM
3 2 (1.74%) BladeLogic
3 2 (1.74%) HP Quality Center
4 1 (0.87%) AirWatch
4 1 (0.87%) DameWare
4 1 (0.87%) vCenter Server
Vendors
1 25 (21.74%) Microsoft
2 14 (12.17%) Remedy
3 4 (3.48%) Oracle
3 4 (3.48%) Tableau
3 4 (3.48%) VMware
4 3 (2.61%) Cisco
4 3 (2.61%) HP
5 2 (1.74%) BMC
5 2 (1.74%) Citrix
5 2 (1.74%) Red Hat
6 1 (0.87%) Apple
6 1 (0.87%) BT
6 1 (0.87%) Computacenter
6 1 (0.87%) Dell
6 1 (0.87%) EMC
6 1 (0.87%) Epicor
6 1 (0.87%) F5
6 1 (0.87%) Fujitsu
6 1 (0.87%) WatchGuard
6 1 (0.87%) Wyse