The median contractor rate for a 2nd Line Support was £150 per day in advertised job vacancies in England during the 3 months to 24 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Second Line Support
UK / England
Rank 303 307 233
Rank change year-on-year +4 -74  
Contract jobs requiring a 2nd Line Support 298 350 464
As % of all contract IT jobs advertised in England 0.71% 0.72% 0.97%
As % of the Job Titles category 0.75% 0.75% 1.02%
Number of daily rates quoted 146 161 166
Median daily rate £150 £175 £165
Median daily rate % change year-on-year -14.28% +6.06%  
90% offered a daily rate of more than £110 £123 £110
10% offered a daily rate of more than £221 £287 £274
UK excluding London median daily rate £150 £160 £161
% change year-on-year -6.25% -0.77%  
Number of hourly rates quoted 70 89 146
Median hourly rate £15.25 £14.50 £15.00
Median hourly rate % change year-on-year +5.17% -3.33%  
90% offered a hourly rate of more than £11.00 £11.24 £12.00
10% offered a hourly rate of more than £21.83 £19.30 £21.65
UK excluding London median hourly rate £15.00 £14.50 £14.68
% change year-on-year +3.44% -1.19%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 39640 46520 45346
As % of all contract IT job vacancies advertised in England 94.83% 95.21% 94.82%
Number of daily rates quoted 25778 30491 27853
Median daily rate £431 £425 £400
Median daily rate % change year-on-year +1.29% +6.25%  
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1372 1455 1828
Median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.06% +3.88%  
90% offered a hourly rate of more than £11.33 £11.32 £11.00
10% offered a hourly rate of more than £47.00 £47.83 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.38
% change year-on-year -12.50% +15.10%  

2nd Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 3 months to 24 March 2017.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 3 months to 24 March 2017.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 97 £160 -8.57% 36
South East +23 76 £150 -14.28% 20
South West -3 30 £168 +42.55% 2
North West +29 21 £125 -19.35% 12
East of England -13 21 £130 -50.00% 12
West Midlands +8 19 £135 - 8
East Midlands +3 14 £195 -22.00% 9
Yorkshire 0 12 £145 +3.57% 9
North East -11 8 £90 -64.00% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 March 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1 537 (79.09%) Windows
2 417 (61.41%) Active Directory
3 313 (46.10%) Windows 7
4 274 (40.35%) Microsoft
5 218 (32.11%) MS Office
6 152 (22.39%) Windows Server
6 152 (22.39%) ITIL
7 129 (19.00%) Windows 10
8 117 (17.23%) MS Excel
9 111 (16.35%) VMware
10 109 (16.05%) MS Exchange
11 101 (14.87%) Citrix
12 100 (14.73%) Office 365
13 99 (14.58%) Windows Server 2008
14 92 (13.55%) SCCM
15 79 (11.63%) SLA
16 77 (11.34%) Cisco
17 74 (10.90%) Windows 8
18 66 (9.72%) Windows Server 2003
18 66 (9.72%) VMware Infrastructure
19 64 (9.43%) LAN
20 63 (9.28%) Windows XP
21 62 (9.13%) WAN
21 62 (9.13%) Blackberry
22 61 (8.98%) TCP/IP
23 60 (8.84%) DNS
24 58 (8.54%) Apple
25 57 (8.39%) Windows Server 2012
26 56 (8.25%) Security Cleared
27 55 (8.10%) DHCP

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (16.05%) MS Exchange
2 50 (7.36%) Exchange Server 2010
3 27 (3.98%) Skype for Business
4 25 (3.68%) Blackberry Enterprise Server
4 25 (3.68%) IBM Notes
5 22 (3.24%) Exchange Server 2007
5 22 (3.24%) SharePoint
6 19 (2.80%) Exchange Server 2013
7 12 (1.77%) IIS
8 10 (1.47%) Exchange Server 2003
9 4 (0.59%) WebSphere
10 3 (0.44%) CMS
11 2 (0.29%) Apache
12 1 (0.15%) Drupal
12 1 (0.15%) Office Communications Server
12 1 (0.15%) SharePoint 2010
12 1 (0.15%) SharePoint 2013
12 1 (0.15%) SharePoint Server
12 1 (0.15%) WordPress
Applications
1 218 (32.11%) MS Office
2 117 (17.23%) MS Excel
3 11 (1.62%) MS PowerPoint
4 2 (0.29%) Adobe Creative Suite
4 2 (0.29%) MS Visio
Business Applications
1 12 (1.77%) Eikon
2 4 (0.59%) Dynamics CRM
3 3 (0.44%) Dynamics NAV
4 2 (0.29%) Dynamics GP
4 2 (0.29%) SAP Oil and Gas
4 2 (0.29%) thinkFolio
5 1 (0.15%) Hyperion Planning
5 1 (0.15%) Lorenzo
5 1 (0.15%) Oracle 11i
5 1 (0.15%) Oracle Cash Management
5 1 (0.15%) Oracle EBS
5 1 (0.15%) Oracle EBS R12
5 1 (0.15%) Oracle Financials
5 1 (0.15%) Oracle General Ledger
5 1 (0.15%) Oracle iProcurement
5 1 (0.15%) Oracle Payables
5 1 (0.15%) Oracle Receivables
5 1 (0.15%) Payment Gateway
5 1 (0.15%) SAP ERP
5 1 (0.15%) Visualfiles
Cloud Services
1 100 (14.73%) Office 365
2 7 (1.03%) Microsoft Azure
2 7 (1.03%) OneDrive
3 2 (0.29%) IaaS
3 2 (0.29%) PaaS
3 2 (0.29%) SaaS
4 1 (0.15%) Amazon AWS
4 1 (0.15%) Cloud Computing
4 1 (0.15%) GitHub
4 1 (0.15%) Mimecast
Communications & Networking
1 64 (9.43%) LAN
2 62 (9.13%) WAN
3 61 (8.98%) TCP/IP
4 60 (8.84%) DNS
5 55 (8.10%) DHCP
6 49 (7.22%) VPN
7 39 (5.74%) Wireless
8 37 (5.45%) Firewall
9 22 (3.24%) VoIP
10 18 (2.65%) Remote Desktop
11 17 (2.50%) Internet
11 17 (2.50%) Wi-Fi
12 11 (1.62%) SAN
12 11 (1.62%) Skype
13 10 (1.47%) 3G
14 9 (1.33%) Network Security
15 8 (1.18%) PBX
16 7 (1.03%) Cisco IOS
17 6 (0.88%) VLAN
18 4 (0.59%) Cisco ASA
Database & Business Intelligence
1 23 (3.39%) SQL Server
2 7 (1.03%) SQL Server 2005
3 6 (0.88%) SQL Server 2012
4 3 (0.44%) Crystal Reports
4 3 (0.44%) MS Access
4 3 (0.44%) MySQL
4 3 (0.44%) Oracle Database
4 3 (0.44%) SQL Server 2008
5 2 (0.29%) BusinessObjects
6 1 (0.15%) BusinessObjects Business Intelligence
6 1 (0.15%) BusinessObjects XI
6 1 (0.15%) Electronic Patient Records
6 1 (0.15%) Essbase
6 1 (0.15%) InterSystems Cache
6 1 (0.15%) Oracle Database 10g
6 1 (0.15%) Oracle Database 11g
Development Applications
1 4 (0.59%) JIRA
2 2 (0.29%) Jenkins
3 1 (0.15%) Sonatype Nexus
General
1 51 (7.51%) Finance
2 38 (5.60%) Retail
3 34 (5.01%) Banking
4 21 (3.09%) Telecoms
5 17 (2.50%) Law
6 16 (2.36%) Legal
7 14 (2.06%) Retail Banking
8 9 (1.33%) Local Government
9 7 (1.03%) Manufacturing
10 5 (0.74%) Advertising
10 5 (0.74%) Back Office
10 5 (0.74%) Investment Banking
11 4 (0.59%) Electronics
12 3 (0.44%) Marketing
13 2 (0.29%) Automotive
13 2 (0.29%) Games
13 2 (0.29%) Private Banking
14 1 (0.15%) Aerospace
14 1 (0.15%) Dutch Language
14 1 (0.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (0.59%) .NET
2 3 (0.44%) HTML
2 3 (0.44%) WAP
3 2 (0.29%) ADO
3 2 (0.29%) CSS
3 2 (0.29%) jQuery
4 1 (0.15%) Java EE
4 1 (0.15%) JSF
4 1 (0.15%) JSON
4 1 (0.15%) JSP
4 1 (0.15%) MSMQ
4 1 (0.15%) Software Packaging
4 1 (0.15%) Spring
4 1 (0.15%) Struts
4 1 (0.15%) Web Services
4 1 (0.15%) XML
4 1 (0.15%) XMPP
4 1 (0.15%) XSL
4 1 (0.15%) XSLT
4 1 (0.15%) YAML
Miscellaneous
1 62 (9.13%) Blackberry
2 38 (5.60%) Smartphone
3 32 (4.71%) Analytical Skills
4 27 (3.98%) Driving Licence
5 19 (2.80%) iPad
5 19 (2.80%) iPhone
6 13 (1.91%) Video Conferencing
7 12 (1.77%) Data Centre
8 10 (1.47%) Fat Client
8 10 (1.47%) RSA SecurID
8 10 (1.47%) Thin Client
9 9 (1.33%) BYOD
9 9 (1.33%) Management Information System
10 6 (0.88%) EPoS
11 5 (0.74%) Clustering
11 5 (0.74%) NHS
12 4 (0.59%) Computer Science
13 3 (0.44%) Handset
13 3 (0.44%) Life Science
14 2 (0.29%) Tandem
Operating Systems
1 537 (79.09%) Windows
2 313 (46.10%) Windows 7
3 152 (22.39%) Windows Server
4 129 (19.00%) Windows 10
5 99 (14.58%) Windows Server 2008
6 74 (10.90%) Windows 8
7 66 (9.72%) Windows Server 2003
8 63 (9.28%) Windows XP
9 57 (8.39%) Windows Server 2012
10 37 (5.45%) Android
11 35 (5.15%) Mac OS X
12 18 (2.65%) Mac OS
13 17 (2.50%) Linux
14 13 (1.91%) Apple iOS
15 8 (1.18%) Windows Vista
16 7 (1.03%) Unix
17 5 (0.74%) Windows 2000
18 4 (0.59%) AIX
19 3 (0.44%) Red Hat Enterprise Linux
20 2 (0.29%) Windows Phone
Processes & Methodologies
1 152 (22.39%) ITIL
2 34 (5.01%) Incident Management
3 28 (4.12%) Migration
3 28 (4.12%) Problem Management
4 26 (3.83%) ITIL V3
4 26 (3.83%) Service Management
5 23 (3.39%) Change Management
6 20 (2.95%) Asset Management
6 20 (2.95%) Service Delivery
7 19 (2.80%) Root Cause Analysis
8 12 (1.77%) Mobile Device Management
9 11 (1.62%) Information Security
10 10 (1.47%) ITSM
10 10 (1.47%) Software Deployment
11 9 (1.33%) Change Control
12 8 (1.18%) Software Delivery
13 7 (1.03%) Time Management
14 6 (0.88%) Application Packaging
14 6 (0.88%) Investment Management
14 6 (0.88%) Release Management
Programming Languages
1 30 (4.42%) SQL
2 8 (1.18%) PowerShell
3 6 (0.88%) C
4 5 (0.74%) PL/SQL
4 5 (0.74%) VBScript
5 4 (0.59%) PHP
6 3 (0.44%) JavaScript
7 2 (0.29%) C#
7 2 (0.29%) Java
7 2 (0.29%) Perl
7 2 (0.29%) Shell Script
7 2 (0.29%) VB
7 2 (0.29%) VB6
8 1 (0.15%) Bash Shell
8 1 (0.15%) Python
Qualifications
1 56 (8.25%) Security Cleared
2 53 (7.81%) Microsoft Certification
3 34 (5.01%) SC Cleared
4 26 (3.83%) ITIL Certification
4 26 (3.83%) MCSE
5 25 (3.68%) Cisco Certification
6 22 (3.24%) CCNA
7 20 (2.95%) MCP
8 18 (2.65%) DBS Check
9 9 (1.33%) Degree
9 9 (1.33%) MCSA
10 5 (0.74%) A+ Certification
10 5 (0.74%) DV Cleared
11 3 (0.44%) HNC
11 3 (0.44%) ITIL Foundation Certificate
11 3 (0.44%) VMware Certified Professional (VCP)
12 2 (0.29%) CCNP
12 2 (0.29%) MCDST
12 2 (0.29%) MCTS
12 2 (0.29%) Network+ Certification
Quality Assurance & Compliance
1 79 (11.63%) SLA
2 3 (0.44%) QA
3 2 (0.29%) GDPR
4 1 (0.15%) DICOM
4 1 (0.15%) HL7
4 1 (0.15%) PMO
System Software
1 417 (61.41%) Active Directory
2 66 (9.72%) VMware Infrastructure
3 25 (3.68%) XenApp
4 21 (3.09%) vSphere
5 20 (2.95%) Hyper-V
6 17 (2.50%) Virtual Desktop
7 14 (2.06%) Microsoft App-V
8 8 (1.18%) XenDesktop
9 7 (1.03%) Terminal Services
10 6 (0.88%) Firmware
11 5 (0.74%) BitLocker
12 4 (0.59%) VMware ESXi
13 3 (0.44%) Terminal Server
14 2 (0.29%) NFS
14 2 (0.29%) XenServer
15 1 (0.15%) Oracle RAC
15 1 (0.15%) VMware ESX
15 1 (0.15%) VMware Workstation
Systems Management
1 92 (13.55%) SCCM
2 8 (1.18%) Tivoli Storage Manager
3 6 (0.88%) AirWatch
3 6 (0.88%) EdgeSight
3 6 (0.88%) Systems Management Server (SMS)
4 4 (0.59%) Backup Exec
4 4 (0.59%) SafeCom
5 2 (0.29%) NetBackup
5 2 (0.29%) Norton AntiVirus
5 2 (0.29%) OpenView Configuration Management
5 2 (0.29%) Symantec Endpoint Protection
5 2 (0.29%) Tivoli
6 1 (0.15%) Ansible
6 1 (0.15%) ITRS Geneos
6 1 (0.15%) Jamf Pro
6 1 (0.15%) Opscode Chef
6 1 (0.15%) Puppet
6 1 (0.15%) SCOrch
6 1 (0.15%) SolarWinds Orion
6 1 (0.15%) Sysprep
Vendors
1 274 (40.35%) Microsoft
2 111 (16.35%) VMware
3 101 (14.87%) Citrix
4 77 (11.34%) Cisco
5 58 (8.54%) Apple
6 52 (7.66%) HP
7 27 (3.98%) Dell
8 26 (3.83%) Lotus
9 20 (2.95%) LANDesk
10 17 (2.50%) Bloomberg
11 15 (2.21%) Reuters
11 15 (2.21%) Sophos
12 13 (1.91%) Google
13 11 (1.62%) Toshiba
14 9 (1.33%) AppSense
14 9 (1.33%) Intel Security
14 9 (1.33%) NetApp
14 9 (1.33%) Remedy
15 8 (1.18%) Avaya
15 8 (1.18%) Oracle
Cheshire
Senitor Associates
Rate: £12 - £18 per hour
Posted: Yesterday
Manchester
Computer Futures
Rate: competitive
Posted: Yesterday
Warwickshire
Senitor Associates
Rate: £14 - £22 per hour
Posted: Yesterday
North London
G2 Recruitment Solutions
Rate: £150 - £230 per day
Posted: 2 days ago
Central London / West End
H&R Talent
Rate: From £15 to £17 per hour
Posted: 4 days ago
Peterborough, Cambridgeshire
Premier IT
Posted: 2 days ago
Chelmsford, Essex
Streamline Connections
Rate: £225 - £250 per day
Posted: 2 days ago
Stevenage, Hertfordshire
Lorien Resourcing
Rate: £17.77 per annum
Posted: 3 days ago
City of London
Nigel Frank International
Rate: £100 - £120 per day
Posted: 7 days ago
Reading
People Source Consulting
Rate: £170 - £200 per day
Posted: 11 days ago
Manchester
People Source Consulting
Rate: £170 - £200 per day
Posted: 17 days ago