2nd Line Support Contracts in England

Second Line Support
UK > England

The median Second Line Support daily rate in England is £200 according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
7 May 2024		 Same period 2023 Same period 2022
Rank 340 315 316
Rank change year-on-year -25 +1 +130
Contract jobs requiring a 2nd Line Support 208 368 613
As % of all contract jobs advertised in England 0.57% 0.75% 0.87%
As % of the Job Titles category 0.61% 0.79% 0.91%
Number of daily rates quoted 158 254 419
10th Percentile £150 £163 £132
25th Percentile £175 £181 £159
Median daily rate (50th Percentile) £200 £210 £190
Median % change year-on-year -4.76% +10.53% +10.14%
75th Percentile £238 £275 £238
90th Percentile £300 £338 £275
UK median daily rate £200 £210 £190
% change year-on-year -4.76% +10.53% +10.14%
Number of hourly rates quoted 17 26 87
10th Percentile £14.27 £17.00 £15.02
25th Percentile £17.25 £17.50 £16.44
Median hourly rate £17.72 £20.21 £21.00
Median % change year-on-year -12.32% -3.76% +20.00%
75th Percentile £20.37 £25.53 £23.91
90th Percentile £23.77 £29.95 -
UK median hourly rate £17.72 £20.00 £20.00
% change year-on-year -11.40% - +17.65%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,916 46,484 67,372
% of contract IT jobs with a recognized job title 92.70% 94.64% 95.50%
Number of daily rates quoted 22,507 32,994 47,972
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £639
90th Percentile £750 £758 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,425 1,382 1,859
10th Percentile £12.92 £14.30 £12.50
25th Percentile £16.30 £20.00 £15.37
Median hourly rate £36.50 £45.00 £22.50
Median % change year-on-year -18.89% +100.00% +2.27%
75th Percentile £61.30 £65.45 £48.75
90th Percentile £73.75 £77.50 £62.80
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support in England.

Daily rate trend for 2nd Line Support in England

2nd Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support in England over the 6 months to 7 May 2024.

Daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in England.

Hourly rate trend for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +25 65 £198 -12.22% 25
Midlands +55 56 £200 -20.00% 25
West Midlands +51 41 £200 +14.29% 15
North of England +11 29 £190 -5.00% 16
South East -49 26 £188 -10.71% 35
South West 0 23 £190 -7.32% 21
East Midlands +17 15 £210 -32.69% 10
North West +14 14 £189 -5.63% 11
Yorkshire +23 13 £190 -2.56% 5
East of England -12 9 £213 +16.44% 17
North East +13 2 £195 +17.29%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 May 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 134 (64.42%) Windows
2 114 (54.81%) Microsoft
3 100 (48.08%) Microsoft 365
4 97 (46.63%) Active Directory
5 82 (39.42%) Social Skills
6 62 (29.81%) Microsoft Office
7 59 (28.37%) Windows 10
8 47 (22.60%) Customer Service
9 45 (21.63%) SCCM
10 41 (19.71%) Azure
11 37 (17.79%) Microsoft Intune
12 34 (16.35%) Microsoft Exchange
12 34 (16.35%) Security Cleared
13 33 (15.87%) WAN
14 32 (15.38%) Problem-Solving
15 29 (13.94%) ITIL
16 26 (12.50%) Degree
17 24 (11.54%) VPN
18 22 (10.58%) SC Cleared
19 21 (10.10%) Analytical Skills
19 21 (10.10%) VMware
20 20 (9.62%) Apple
20 20 (9.62%) Windows Server
21 19 (9.13%) LAN
22 18 (8.65%) DNS
22 18 (8.65%) SLA
23 17 (8.17%) VMware Infrastructure
24 16 (7.69%) Mac OS
24 16 (7.69%) Asset Management
25 15 (7.21%) PKI

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (16.35%) Microsoft Exchange
2 13 (6.25%) SharePoint
3 2 (0.96%) Exchange Server 2013
4 1 (0.48%) Exchange Server 2007
Applications
1 62 (29.81%) Microsoft Office
2 8 (3.85%) Microsoft Excel
3 4 (1.92%) Microsoft PowerPoint
4 1 (0.48%) Spreadsheet
Cloud Services
1 100 (48.08%) Microsoft 365
2 41 (19.71%) Azure
3 11 (5.29%) OneDrive
4 7 (3.37%) WhatsApp
5 6 (2.88%) Entra ID
6 4 (1.92%) Asana
6 4 (1.92%) Slack
7 3 (1.44%) Google Workspace
8 1 (0.48%) AWS
8 1 (0.48%) Dynamics 365
8 1 (0.48%) Power Platform
8 1 (0.48%) Yammer
Communications & Networking
1 33 (15.87%) WAN
2 24 (11.54%) VPN
3 19 (9.13%) LAN
4 18 (8.65%) DNS
5 15 (7.21%) BGP
5 15 (7.21%) Firewall
5 15 (7.21%) IPsec
5 15 (7.21%) MPLS
5 15 (7.21%) Wi-Fi
6 13 (6.25%) TCP/IP
6 13 (6.25%) VLAN
7 11 (5.29%) DHCP
8 10 (4.81%) VoIP
9 8 (3.85%) SD-WAN
10 7 (3.37%) Wireless
11 5 (2.40%) Internet
12 4 (1.92%) Ethernet
12 4 (1.92%) Remote Desktop
12 4 (1.92%) WebEx
13 3 (1.44%) Junos
Database & Business Intelligence
1 1 (0.48%) Power BI
Development Applications
1 10 (4.81%) JIRA
2 1 (0.48%) Hudson
General
1 82 (39.42%) Social Skills
2 21 (10.10%) Analytical Skills
3 14 (6.73%) Public Sector
4 13 (6.25%) Finance
5 10 (4.81%) Documentation Skills
6 8 (3.85%) Marketing
7 7 (3.37%) Banking
7 7 (3.37%) Law
7 7 (3.37%) Legal
7 7 (3.37%) Manufacturing
8 6 (2.88%) Organisational Skills
8 6 (2.88%) Telecoms
9 5 (2.40%) Pharmaceutical
10 3 (1.44%) Advertising
10 3 (1.44%) Multimedia
10 3 (1.44%) Presentation Skills
11 2 (0.96%) Automotive
11 2 (0.96%) Billing
11 2 (0.96%) Electronics
11 2 (0.96%) Local Government
Libraries, Frameworks & Software Standards
1 3 (1.44%) Middleware
1 3 (1.44%) XMPP
2 1 (0.48%) .NET
2 1 (0.48%) Rendezvous
2 1 (0.48%) TIBCO EMS
Miscellaneous
1 15 (7.21%) PKI
2 11 (5.29%) Driving Licence
3 9 (4.33%) Self-Motivation
4 8 (3.85%) Clustering
4 8 (3.85%) iPad
4 8 (3.85%) Smartphone
5 7 (3.37%) Management Information System
5 7 (3.37%) Video Conferencing
6 6 (2.88%) Onboarding
7 3 (1.44%) iPhone
7 3 (1.44%) NHS
8 2 (0.96%) Blackberry
8 2 (0.96%) Enterprise Software
8 2 (0.96%) Foreign Exchange (FX)
8 2 (0.96%) PDA
8 2 (0.96%) Virtual Team
9 1 (0.48%) BYOD
9 1 (0.48%) Data Centre
9 1 (0.48%) Digital Signage
9 1 (0.48%) Public Cloud
Operating Systems
1 134 (64.42%) Windows
2 59 (28.37%) Windows 10
3 20 (9.62%) Windows Server
4 16 (7.69%) Mac OS
5 13 (6.25%) Windows Server 2012
6 12 (5.77%) Windows Server 2019
7 10 (4.81%) Apple iOS
8 8 (3.85%) Android
8 8 (3.85%) Linux
9 6 (2.88%) Windows 7
10 4 (1.92%) Windows Server 2008
10 4 (1.92%) Windows Server 2016
11 2 (0.96%) Mac OS X
12 1 (0.48%) OpenVMS
12 1 (0.48%) Unix
12 1 (0.48%) VMS
Processes & Methodologies
1 47 (22.60%) Customer Service
2 32 (15.38%) Problem-Solving
3 29 (13.94%) ITIL
4 16 (7.69%) Asset Management
5 15 (7.21%) Mobile Device Management
6 12 (5.77%) Service Delivery
7 11 (5.29%) Service Management
8 9 (4.33%) Incident Management
9 8 (3.85%) Cybersecurity
9 8 (3.85%) Decision-Making
9 8 (3.85%) Proactive Monitoring
10 6 (2.88%) ITSM
10 6 (2.88%) Migration
10 6 (2.88%) PRINCE2
10 6 (2.88%) Quality Management
11 5 (2.40%) Network Monitoring
11 5 (2.40%) Patch Management
11 5 (2.40%) Security Monitoring
11 5 (2.40%) Software Deployment
11 5 (2.40%) Ticket Management
Programming Languages
1 11 (5.29%) PowerShell
2 4 (1.92%) Python
3 3 (1.44%) JavaScript
Qualifications
1 34 (16.35%) Security Cleared
2 26 (12.50%) Degree
3 22 (10.58%) SC Cleared
4 10 (4.81%) Microsoft Certification
5 6 (2.88%) A+ Certification
5 6 (2.88%) CCNA
5 6 (2.88%) Cisco Certification
6 5 (2.40%) DV Cleared
6 5 (2.40%) ITIL Certification
6 5 (2.40%) MCSA
6 5 (2.40%) MCSE
7 4 (1.92%) MCP
8 2 (0.96%) DBS Check
8 2 (0.96%) MCITP
Quality Assurance & Compliance
1 18 (8.65%) SLA
2 5 (2.40%) ISO 9000
System Software
1 97 (46.63%) Active Directory
2 17 (8.17%) VMware Infrastructure
3 11 (5.29%) Hyper-V
4 2 (0.96%) Terminal Services
5 1 (0.48%) Virtual Servers
5 1 (0.48%) VMware ESXi
5 1 (0.48%) vSphere
Systems Management
1 45 (21.63%) SCCM
2 37 (17.79%) Microsoft Intune
3 9 (4.33%) Autotask
3 9 (4.33%) Jamf Pro
4 8 (3.85%) Failover Clustering
5 4 (1.92%) Systems Management Server (SMS)
6 3 (1.44%) AppManager
7 2 (0.96%) WSUS
8 1 (0.48%) AirWatch
8 1 (0.48%) ITRS Geneos
8 1 (0.48%) Nessus
8 1 (0.48%) PaperCut
8 1 (0.48%) Single Sign-On
Vendors
1 114 (54.81%) Microsoft
2 21 (10.10%) VMware
3 20 (9.62%) Apple
4 15 (7.21%) Cisco
4 15 (7.21%) Juniper
5 10 (4.81%) ServiceNow
6 6 (2.88%) Datto
7 4 (1.92%) Citrix
7 4 (1.92%) Fujitsu
7 4 (1.92%) Palo Alto
7 4 (1.92%) Remedy
7 4 (1.92%) Zscaler
8 3 (1.44%) Dell
8 3 (1.44%) Google
8 3 (1.44%) HP
8 3 (1.44%) Ivanti
8 3 (1.44%) SAP
8 3 (1.44%) Veeam
9 2 (0.96%) Avaya
9 2 (0.96%) MobileIron
150 2nd Line Support jobs Nationwide