Period
to 20 November 2017

The median contractor rate for a 2nd Line Support was £145 per day in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 314 312 251
Rank change year-on-year -2 -61 -40
Contract jobs requiring a 2nd Line Support 759 756 1065
As % of all contract IT jobs advertised in England 0.81% 0.78% 1.02%
As % of the Job Titles category 0.85% 0.83% 1.07%
Number of daily rates quoted 424 398 468
England median daily rate £145 £160 £162
Median daily rate % change year-on-year -9.38% -0.93% -2.12%
10th Percentile £111 £108 £105
90th Percentile £220 £250 £275
UK median daily rate £145 £160 £160
% change year-on-year -9.38% - -
Number of hourly rates quoted 145 153 359
England median hourly rate £15.00 £15.25 £15.00
Median hourly rate % change year-on-year -1.64% +1.67% -
10th Percentile £11.25 £10.50 £10.94
90th Percentile £22.05 £28.00 £21.55
UK median hourly rate £15.25 £15.25 £15.00
% change year-on-year - +1.67% +3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89119 91561 99256
% of contract IT jobs with a recognized job title 94.76% 94.77% 94.99%
Number of daily rates quoted 59385 60311 64207
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2639 2960 3840
England median hourly rate £18.69 £18.50 £18.00
Median hourly rate % change year-on-year +1.00% +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.96 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 20 November 2017.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 20 November 2017.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 292 £160 -4.05% 44
South East +32 155 £145 -9.38% 27
North of England +43 121 £146 -16.43% 19
Midlands +25 81 £135 -1.82% 16
Yorkshire +41 76 £145 -3.33% 3
South West -24 63 £140 -8.20% 6
West Midlands +29 57 £140 +3.70% 7
East of England -25 47 £120 -27.27% 13
North West +9 40 £140 -15.15% 15
East Midlands +1 24 £130 -14.75% 9
North East +35 5 £165 -22.35% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1 564 (74.31%) Windows
2 412 (54.28%) Active Directory
3 307 (40.45%) Microsoft
4 274 (36.10%) Windows 7
5 238 (31.36%) Microsoft Office
6 197 (25.96%) Office 365
7 194 (25.56%) Windows 10
8 193 (25.43%) ITIL
9 148 (19.50%) Windows Server
10 115 (15.15%) SCCM
11 112 (14.76%) Citrix
12 94 (12.38%) Cisco
12 94 (12.38%) MS Exchange
13 89 (11.73%) Security Cleared
14 88 (11.59%) VMware
15 82 (10.80%) Apple
16 79 (10.41%) Windows Server 2008
17 78 (10.28%) Blackberry
18 76 (10.01%) Windows 8
19 73 (9.62%) Finance
20 69 (9.09%) LAN
20 69 (9.09%) VPN
20 69 (9.09%) SC Cleared
21 67 (8.83%) Windows Server 2012
22 66 (8.70%) WAN
23 64 (8.43%) TCP/IP
23 64 (8.43%) SLA
23 64 (8.43%) Microsoft Certification
24 60 (7.91%) Android
25 59 (7.77%) DNS

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (12.38%) MS Exchange
2 34 (4.48%) SharePoint
3 32 (4.22%) Exchange Server 2010
4 27 (3.56%) Skype for Business
5 26 (3.43%) Blackberry Enterprise Server
6 21 (2.77%) IBM Notes
7 11 (1.45%) Exchange Server 2007
7 11 (1.45%) Exchange Server 2013
7 11 (1.45%) IIS
8 10 (1.32%) Exchange Server 2003
9 4 (0.53%) SharePoint Server
10 3 (0.40%) SharePoint 2013
11 2 (0.26%) WordPress
12 1 (0.13%) JBoss
12 1 (0.13%) Live Communications Server
12 1 (0.13%) OpenStack
12 1 (0.13%) WebLogic
12 1 (0.13%) WebSphere
Applications
1 238 (31.36%) Microsoft Office
2 31 (4.08%) Microsoft Excel
3 16 (2.11%) Microsoft PowerPoint
4 8 (1.05%) MS Visio
5 3 (0.40%) AutoCAD
6 2 (0.26%) Microsoft Project
6 2 (0.26%) Revit
7 1 (0.13%) Spreadsheet
7 1 (0.13%) SPSS
Business Applications
1 8 (1.05%) Eikon
2 7 (0.92%) Dynamics CRM
3 4 (0.53%) Dynamics NAV
4 2 (0.26%) Temenos T24
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Oracle Payables
5 1 (0.13%) Oracle Retail
5 1 (0.13%) Remedy ITSM
5 1 (0.13%) Summit
5 1 (0.13%) Unit4 Business World
Cloud Services
1 197 (25.96%) Office 365
2 12 (1.58%) Microsoft Azure
3 6 (0.79%) G Suite
4 5 (0.66%) Amazon AWS
5 3 (0.40%) Azure Active Directory
5 3 (0.40%) Mimecast
6 2 (0.26%) IaaS
6 2 (0.26%) OneDrive
6 2 (0.26%) PaaS
7 1 (0.13%) Adobe Creative Cloud
7 1 (0.13%) Dropbox
7 1 (0.13%) SaaS
7 1 (0.13%) Yammer
Communications & Networking
1 69 (9.09%) LAN
1 69 (9.09%) VPN
2 66 (8.70%) WAN
3 64 (8.43%) TCP/IP
4 59 (7.77%) DNS
5 56 (7.38%) DHCP
6 39 (5.14%) Remote Desktop
7 28 (3.69%) Wireless
8 26 (3.43%) Firewall
8 26 (3.43%) Internet
9 23 (3.03%) Cisco IOS
9 23 (3.03%) Skype
10 21 (2.77%) VoIP
11 17 (2.24%) Wi-Fi
12 11 (1.45%) IP Telephony
12 11 (1.45%) SMS
12 11 (1.45%) VLAN
13 9 (1.19%) Intranet
14 8 (1.05%) ADSL
14 8 (1.05%) SAN
Database & Business Intelligence
1 18 (2.37%) SQL Server
2 3 (0.40%) Relational Database
3 2 (0.26%) DB2
3 2 (0.26%) MS Access
3 2 (0.26%) MySQL
3 2 (0.26%) SQL Server 2014
4 1 (0.13%) Amazon RDS
4 1 (0.13%) Crystal Reports
4 1 (0.13%) Data Warehouse
4 1 (0.13%) GIS
4 1 (0.13%) Hadoop
4 1 (0.13%) Oracle Database
4 1 (0.13%) Oracle Database 11g
4 1 (0.13%) Oracle Database 12c
4 1 (0.13%) Oracle Exadata
4 1 (0.13%) Oracle9i Database
4 1 (0.13%) SQL Server 2008
4 1 (0.13%) SQL Server Integration Services
Development Applications
1 5 (0.66%) JIRA
2 4 (0.53%) Eclipse
3 1 (0.13%) MSI
General
1 73 (9.62%) Finance
2 37 (4.87%) Banking
3 17 (2.24%) Retail
4 13 (1.71%) Law
4 13 (1.71%) Legal
5 10 (1.32%) Manufacturing
5 10 (1.32%) Telecoms
6 8 (1.05%) Retail Banking
7 6 (0.79%) Military
8 5 (0.66%) Front Office
9 4 (0.53%) Advertising
9 4 (0.53%) Billing
10 2 (0.26%) Back Office
10 2 (0.26%) Financial Institution
10 2 (0.26%) French Language
10 2 (0.26%) Marketing
11 1 (0.13%) Dutch Language
11 1 (0.13%) German Language
11 1 (0.13%) Local Government
11 1 (0.13%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (0.53%) Software Packaging
2 3 (0.40%) .NET
3 2 (0.26%) Web Services
3 2 (0.26%) XMPP
4 1 (0.13%) 802.1X
4 1 (0.13%) COM
4 1 (0.13%) Flash
4 1 (0.13%) J2EE
4 1 (0.13%) REST
4 1 (0.13%) SOAP
Miscellaneous
1 78 (10.28%) Blackberry
2 39 (5.14%) Analytical Skills
3 32 (4.22%) iPhone
4 25 (3.29%) Management Information System
5 24 (3.16%) Driving Licence
6 22 (2.90%) iPad
6 22 (2.90%) Smartphone
6 22 (2.90%) Video Conferencing
7 17 (2.24%) BYOD
8 10 (1.32%) Clustering
9 9 (1.19%) Fat Client
9 9 (1.19%) Thin Client
10 8 (1.05%) Data Centre
11 6 (0.79%) NHS
12 5 (0.66%) Client/Server
13 4 (0.53%) Computer Science
13 4 (0.53%) Life Science
14 3 (0.40%) CMDB
14 3 (0.40%) e-Learning
14 3 (0.40%) User Experience
Operating Systems
1 564 (74.31%) Windows
2 274 (36.10%) Windows 7
3 194 (25.56%) Windows 10
4 148 (19.50%) Windows Server
5 79 (10.41%) Windows Server 2008
6 76 (10.01%) Windows 8
7 67 (8.83%) Windows Server 2012
8 60 (7.91%) Android
9 53 (6.98%) Windows XP
10 34 (4.48%) Apple iOS
11 30 (3.95%) Windows Server 2003
12 24 (3.16%) Mac OS
12 24 (3.16%) Mac OS X
13 21 (2.77%) Unix
14 17 (2.24%) Windows Vista
15 11 (1.45%) Linux
16 10 (1.32%) Windows Phone
17 9 (1.19%) Solaris
18 7 (0.92%) Windows 2000
19 2 (0.26%) Ubuntu
Processes & Methodologies
1 193 (25.43%) ITIL
2 45 (5.93%) Incident Management
3 33 (4.35%) Service Delivery
3 33 (4.35%) Service Management
4 26 (3.43%) ITIL V3
4 26 (3.43%) Time Management
5 23 (3.03%) Migration
6 20 (2.64%) Mobile Device Management
6 20 (2.64%) Problem Management
7 18 (2.37%) Change Management
8 16 (2.11%) Asset Management
9 15 (1.98%) Coaching
10 14 (1.84%) CRM
11 12 (1.58%) ITSM
11 12 (1.58%) Line Management
11 12 (1.58%) Project Management
11 12 (1.58%) Root Cause Analysis
12 11 (1.45%) Break/Fix
13 10 (1.32%) Information Security
13 10 (1.32%) Knowledge Management
Programming Languages
1 31 (4.08%) SQL
2 7 (0.92%) Java
3 5 (0.66%) C
4 3 (0.40%) PowerShell
5 2 (0.26%) VBScript
6 1 (0.13%) PL/SQL
6 1 (0.13%) Shell Script
6 1 (0.13%) VB
Qualifications
1 89 (11.73%) Security Cleared
2 69 (9.09%) SC Cleared
3 64 (8.43%) Microsoft Certification
4 31 (4.08%) MCP
5 24 (3.16%) DV Cleared
6 23 (3.03%) MCSA
7 22 (2.90%) MCSE
8 19 (2.50%) Degree
9 15 (1.98%) Cisco Certification
10 14 (1.84%) A+ Certification
10 14 (1.84%) ITIL Certification
11 13 (1.71%) CCNA
11 13 (1.71%) DBS Check
12 10 (1.32%) MCDST
13 7 (0.92%) HNC
14 5 (0.66%) ACDT
14 5 (0.66%) ACHDS
14 5 (0.66%) ACTC
14 5 (0.66%) MCITP
14 5 (0.66%) Network+ Certification
Quality Assurance & Compliance
1 64 (8.43%) SLA
2 4 (0.53%) QA
3 2 (0.26%) Disclosure Scotland
3 2 (0.26%) PMO
System Software
1 412 (54.28%) Active Directory
2 42 (5.53%) VMware Infrastructure
3 16 (2.11%) Hyper-V
4 13 (1.71%) Microsoft App-V
5 11 (1.45%) XenApp
6 7 (0.92%) Virtual Servers
6 7 (0.92%) XenDesktop
7 6 (0.79%) Virtual Desktop
7 6 (0.79%) vSphere
8 4 (0.53%) Virtual Machines
9 3 (0.40%) XenServer
10 2 (0.26%) VMware ESXi
11 1 (0.13%) BitLocker
11 1 (0.13%) Oracle RAC
11 1 (0.13%) Terminal Services
11 1 (0.13%) VMware Workstation
Systems Management
1 115 (15.15%) SCCM
2 14 (1.84%) NetBackup
3 11 (1.45%) AirWatch
3 11 (1.45%) Systems Management Server (SMS)
4 10 (1.32%) Netcool
5 9 (1.19%) OpenView Configuration Management
6 6 (0.79%) Backup Exec
6 6 (0.79%) Microsoft Data Protection Manager
7 4 (0.53%) Jamf Pro
7 4 (0.53%) McAfee ePO
8 3 (0.40%) Symantec Enterprise Vault
8 3 (0.40%) WSUS
9 2 (0.26%) DameWare
9 2 (0.26%) Tivoli
10 1 (0.13%) AppManager
10 1 (0.13%) Control-M
10 1 (0.13%) Nagios
10 1 (0.13%) Oracle Enterprise Manager
10 1 (0.13%) Tivoli Monitoring
10 1 (0.13%) Unicenter
Vendors
1 307 (40.45%) Microsoft
2 112 (14.76%) Citrix
3 94 (12.38%) Cisco
4 88 (11.59%) VMware
5 82 (10.80%) Apple
6 38 (5.01%) HP
7 28 (3.69%) Dell
8 21 (2.77%) Lotus
9 17 (2.24%) McAfee
9 17 (2.24%) Oracle
9 17 (2.24%) ServiceNow
10 13 (1.71%) Bloomberg
11 12 (1.58%) Avaya
12 11 (1.45%) Google
12 11 (1.45%) Remedy
13 10 (1.32%) LANDesk
14 9 (1.19%) GFI Software
14 9 (1.19%) Reuters
14 9 (1.19%) Symantec
14 9 (1.19%) WatchGuard