Period
to 17 January 2018

The median contractor rate for a 2nd Line Support was £145 per day in advertised job vacancies in England during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 300 291 262
Rank change year-on-year -9 -29 -35
Contract jobs requiring a 2nd Line Support 755 755 925
As % of all contract IT jobs advertised in England 0.82% 0.83% 0.95%
As % of the Job Titles category 0.86% 0.88% 1.00%
Number of daily rates quoted 443 398 433
England median daily rate £145 £165 £163
Median daily rate % change year-on-year -12.12% +1.54% -4.41%
10th Percentile £113 £110 £108
90th Percentile £229 £250 £288
UK median daily rate £145 £165 £160
% change year-on-year -12.12% +3.13% -4.48%
Number of hourly rates quoted 153 140 284
England median hourly rate £14.65 £15.50 £15.00
Median hourly rate % change year-on-year -5.48% +3.33% +3.45%
10th Percentile £11.25 £10.50 £10.94
90th Percentile £22.75 £23.85 £20.00
UK median hourly rate £15.00 £15.63 £15.00
% change year-on-year -4.00% +4.17% +3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,524 85,696 92,649
% of contract IT jobs with a recognized job title 94.75% 94.76% 95.05%
Number of daily rates quoted 58,725 56,452 59,910
England median daily rate £450 £425 £416
Median daily rate % change year-on-year +5.88% +2.29% +3.88%
10th Percentile £263 £256 £250
90th Percentile £638 £609 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,539 2,913 3,545
England median hourly rate £18.50 £18.38 £18.25
Median hourly rate % change year-on-year +0.68% +0.68% +10.61%
10th Percentile £10.79 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.25
UK median hourly rate £18.50 £18.00 £18.51
% change year-on-year +2.78% -2.76% +12.18%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 17 January 2018.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 17 January 2018.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +16 314 £155 -11.43% 84
South East +1 148 £140 -17.65% 59
North of England +31 113 £150 -14.29% 39
Midlands +9 82 £130 -3.70% 34
Yorkshire +43 75 £150 -14.29% 18
South West -36 52 £140 -6.67% 18
West Midlands +2 50 £140 +5.66% 22
East of England -34 46 £120 -26.15% 21
East Midlands +6 32 £123 -27.94% 12
North West +3 31 £160 -5.88% 20
North East +22 7 £165 -22.35% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 January 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1 563 (74.57%) Windows
2 407 (53.91%) Active Directory
3 294 (38.94%) Microsoft
4 261 (34.57%) Windows 7
5 243 (32.19%) Microsoft Office
6 220 (29.14%) Office 365
7 198 (26.23%) Windows 10
8 189 (25.03%) ITIL
9 140 (18.54%) Windows Server
10 113 (14.97%) SCCM
11 105 (13.91%) MS Exchange
12 99 (13.11%) Citrix
12 99 (13.11%) VMware
13 94 (12.45%) Apple
14 86 (11.39%) Cisco
15 79 (10.46%) Finance
16 78 (10.33%) Windows Server 2008
17 77 (10.20%) Security Cleared
18 73 (9.67%) LAN
19 68 (9.01%) TCP/IP
19 68 (9.01%) Windows 8
20 65 (8.61%) DNS
20 65 (8.61%) WAN
21 62 (8.21%) SLA
22 61 (8.08%) VPN
22 61 (8.08%) DHCP
23 60 (7.95%) Windows Server 2012
23 60 (7.95%) Android
24 59 (7.81%) SC Cleared
25 58 (7.68%) Blackberry

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (13.91%) MS Exchange
2 41 (5.43%) SharePoint
3 38 (5.03%) Exchange Server 2010
4 23 (3.05%) Skype for Business
5 13 (1.72%) IBM Notes
6 12 (1.59%) Exchange Server 2013
6 12 (1.59%) IIS
7 10 (1.32%) Blackberry Enterprise Server
7 10 (1.32%) Exchange Server 2007
8 7 (0.93%) Exchange Server 2003
9 6 (0.79%) SharePoint Server
10 3 (0.40%) SharePoint 2013
11 2 (0.26%) WebSphere
12 1 (0.13%) JBoss
12 1 (0.13%) Live Communications Server
12 1 (0.13%) SAS
12 1 (0.13%) Tomcat
12 1 (0.13%) WebLogic
12 1 (0.13%) WordPress
Applications
1 243 (32.19%) Microsoft Office
2 32 (4.24%) Microsoft Excel
3 22 (2.91%) Microsoft PowerPoint
4 6 (0.79%) MS Visio
5 2 (0.26%) AutoCAD
5 2 (0.26%) Revit
6 1 (0.13%) Microsoft Project
Business Applications
1 8 (1.06%) Dynamics CRM
1 8 (1.06%) Eikon
2 5 (0.66%) Dynamics NAV
3 3 (0.40%) Remedy ITSM
3 3 (0.40%) Temenos T24
4 2 (0.26%) assyst
5 1 (0.13%) Oracle Payables
5 1 (0.13%) Payment Gateway
5 1 (0.13%) Summit
5 1 (0.13%) Unit4 Business World
Cloud Services
1 220 (29.14%) Office 365
2 12 (1.59%) Microsoft Azure
3 6 (0.79%) OneDrive
4 4 (0.53%) G Suite
5 3 (0.40%) Amazon AWS
6 2 (0.26%) Azure Active Directory
6 2 (0.26%) Mimecast
6 2 (0.26%) SaaS
7 1 (0.13%) Adobe Creative Cloud
7 1 (0.13%) Dropbox
7 1 (0.13%) IaaS
7 1 (0.13%) PaaS
7 1 (0.13%) Yammer
Communications & Networking
1 73 (9.67%) LAN
2 68 (9.01%) TCP/IP
3 65 (8.61%) DNS
3 65 (8.61%) WAN
4 61 (8.08%) DHCP
4 61 (8.08%) VPN
5 29 (3.84%) VoIP
6 26 (3.44%) Internet
7 25 (3.31%) Remote Desktop
8 22 (2.91%) Skype
8 22 (2.91%) Wireless
9 20 (2.65%) Firewall
10 17 (2.25%) Wi-Fi
11 15 (1.99%) IP Telephony
12 12 (1.59%) Cisco IOS
12 12 (1.59%) SMS
13 8 (1.06%) Intranet
13 8 (1.06%) VLAN
14 7 (0.93%) Broadband
14 7 (0.93%) SAN
Database & Business Intelligence
1 16 (2.12%) SQL Server
2 2 (0.26%) MS Access
2 2 (0.26%) MySQL
2 2 (0.26%) Relational Database
3 1 (0.13%) Amazon RDS
3 1 (0.13%) Crystal Reports
3 1 (0.13%) DB2
3 1 (0.13%) GIS
3 1 (0.13%) SQL Server Integration Services
Development Applications
1 4 (0.53%) JIRA
2 1 (0.13%) Eclipse
General
1 79 (10.46%) Finance
2 32 (4.24%) Banking
3 23 (3.05%) Retail
4 14 (1.85%) Law
5 13 (1.72%) Legal
6 12 (1.59%) Telecoms
7 9 (1.19%) Manufacturing
8 8 (1.06%) Retail Banking
9 5 (0.66%) Front Office
10 4 (0.53%) Advertising
11 3 (0.40%) Financial Institution
11 3 (0.40%) Publishing
12 2 (0.26%) French Language
12 2 (0.26%) Pharmaceutical
13 1 (0.13%) Games
13 1 (0.13%) German Language
13 1 (0.13%) Investment Banking
13 1 (0.13%) Marketing
13 1 (0.13%) Military
13 1 (0.13%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.40%) .NET
1 3 (0.40%) Software Packaging
2 2 (0.26%) Web Services
3 1 (0.13%) 802.1X
3 1 (0.13%) COM
3 1 (0.13%) J2EE
3 1 (0.13%) Oracle Fusion
3 1 (0.13%) REST
3 1 (0.13%) SAP PI
3 1 (0.13%) SOAP
3 1 (0.13%) XMPP
Miscellaneous
1 58 (7.68%) Blackberry
2 42 (5.56%) iPhone
3 35 (4.64%) Analytical Skills
4 33 (4.37%) iPad
5 31 (4.11%) Smartphone
6 24 (3.18%) Video Conferencing
7 21 (2.78%) Management Information System
8 18 (2.38%) Driving Licence
9 10 (1.32%) BYOD
9 10 (1.32%) Data Centre
9 10 (1.32%) Fat Client
9 10 (1.32%) Thin Client
10 9 (1.19%) Clustering
11 8 (1.06%) NHS
12 5 (0.66%) AS400
12 5 (0.66%) Client/Server
12 5 (0.66%) Computer Science
12 5 (0.66%) Handset
13 4 (0.53%) Life Science
14 3 (0.40%) PKI
Operating Systems
1 563 (74.57%) Windows
2 261 (34.57%) Windows 7
3 198 (26.23%) Windows 10
4 140 (18.54%) Windows Server
5 78 (10.33%) Windows Server 2008
6 68 (9.01%) Windows 8
7 60 (7.95%) Android
7 60 (7.95%) Windows Server 2012
8 41 (5.43%) Windows XP
9 36 (4.77%) Apple iOS
10 31 (4.11%) Windows Server 2003
11 24 (3.18%) Mac OS X
12 19 (2.52%) Unix
13 18 (2.38%) Mac OS
14 17 (2.25%) Windows Vista
15 9 (1.19%) Solaris
16 8 (1.06%) Windows Phone
17 7 (0.93%) Windows 2000
18 6 (0.79%) Linux
19 1 (0.13%) AIX
Processes & Methodologies
1 189 (25.03%) ITIL
2 42 (5.56%) Incident Management
3 38 (5.03%) Service Management
4 34 (4.50%) Time Management
5 30 (3.97%) Service Delivery
6 26 (3.44%) Migration
7 25 (3.31%) ITIL V3
8 23 (3.05%) CRM
8 23 (3.05%) Mobile Device Management
9 22 (2.91%) Change Management
9 22 (2.91%) Problem Management
10 18 (2.38%) Asset Management
11 17 (2.25%) ITSM
12 12 (1.59%) Risk Management
13 9 (1.19%) Data Protection
13 9 (1.19%) Line Management
13 9 (1.19%) Project Management
13 9 (1.19%) Quality Management
14 8 (1.06%) Patch Management
14 8 (1.06%) Software Deployment
Programming Languages
1 28 (3.71%) SQL
2 8 (1.06%) Java
3 3 (0.40%) C
4 2 (0.26%) PL/SQL
4 2 (0.26%) PowerShell
5 1 (0.13%) Shell Script
5 1 (0.13%) T-SQL
5 1 (0.13%) VB
5 1 (0.13%) VBScript
Qualifications
1 77 (10.20%) Security Cleared
2 59 (7.81%) SC Cleared
3 56 (7.42%) Microsoft Certification
4 29 (3.84%) MCP
5 23 (3.05%) DV Cleared
6 22 (2.91%) MCSA
7 21 (2.78%) Degree
8 18 (2.38%) MCSE
9 12 (1.59%) DBS Check
9 12 (1.59%) ITIL Certification
10 11 (1.46%) Cisco Certification
11 10 (1.32%) CCNA
11 10 (1.32%) MCITP
12 8 (1.06%) A+ Certification
13 7 (0.93%) HNC
14 6 (0.79%) Network+ Certification
15 5 (0.66%) ACDT
15 5 (0.66%) ACHDS
15 5 (0.66%) ACTC
15 5 (0.66%) MCDST
Quality Assurance & Compliance
1 62 (8.21%) SLA
2 2 (0.26%) Disclosure Scotland
2 2 (0.26%) PMO
2 2 (0.26%) QA
System Software
1 407 (53.91%) Active Directory
2 49 (6.49%) VMware Infrastructure
3 21 (2.78%) XenApp
4 17 (2.25%) Hyper-V
5 8 (1.06%) VMware Workstation
6 5 (0.66%) Virtual Machines
6 5 (0.66%) Virtual Servers
6 5 (0.66%) XenServer
7 4 (0.53%) vSphere
7 4 (0.53%) XenDesktop
8 3 (0.40%) VMware ESXi
9 2 (0.26%) Microsoft App-V
9 2 (0.26%) Virtual Desktop
10 1 (0.13%) BitLocker
10 1 (0.13%) Terminal Services
Systems Management
1 113 (14.97%) SCCM
2 14 (1.85%) NetBackup
3 11 (1.46%) AirWatch
4 9 (1.19%) Netcool
4 9 (1.19%) OpenView Configuration Management
4 9 (1.19%) Systems Management Server (SMS)
5 7 (0.93%) McAfee ePO
5 7 (0.93%) WSUS
6 6 (0.79%) Backup Exec
6 6 (0.79%) Microsoft Data Protection Manager
7 4 (0.53%) Jamf Pro
8 3 (0.40%) Symantec Enterprise Vault
9 2 (0.26%) Tivoli
10 1 (0.13%) DameWare
10 1 (0.13%) Forefront Identity Manager
10 1 (0.13%) Microsoft Clustering
10 1 (0.13%) Nagios
10 1 (0.13%) SmoothWall
10 1 (0.13%) Unicenter
Vendors
1 294 (38.94%) Microsoft
2 99 (13.11%) Citrix
2 99 (13.11%) VMware
3 94 (12.45%) Apple
4 86 (11.39%) Cisco
5 40 (5.30%) HP
6 28 (3.71%) Dell
7 22 (2.91%) Ivanti
8 21 (2.78%) McAfee
9 20 (2.65%) Avaya
9 20 (2.65%) Bloomberg
10 17 (2.25%) Oracle
11 13 (1.72%) Lotus
11 13 (1.72%) Remedy
11 13 (1.72%) ServiceNow
12 9 (1.19%) Google
12 9 (1.19%) Reuters
12 9 (1.19%) Veritas
13 8 (1.06%) Symantec
13 8 (1.06%) WatchGuard