The median contractor rate for a 2nd Line Support was £163 per day in advertised job vacancies in England during the 3 months to 24 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK / England
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 323 298 217
Rank change year-on-year -25 -81  
Contract jobs requiring a 2nd Line Support 279 376 542
As % of all contract IT jobs advertised in England 0.66% 0.76% 1.06%
As % of the Job Titles category 0.69% 0.80% 1.12%
Number of daily rates quoted 154 200 219
Median daily rate £163 £163 £160
Median daily rate % change year-on-year - +1.56%  
90% offered a daily rate of more than £115 £120 £115
10% offered a daily rate of more than £205 £231 £265
UK excluding London median daily rate £148 £150 £163
% change year-on-year -1.66% -7.69%  
Number of hourly rates quoted 51 82 201
Median hourly rate £15.50 £15.00 £16.00
Median hourly rate % change year-on-year +3.33% -6.25%  
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £23.00 £21.73 £21.55
UK excluding London median hourly rate £15.50 £15.00 £15.00
% change year-on-year +3.33% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 40228 46925 48391
As % of all contract IT job vacancies advertised in England 94.73% 95.04% 94.83%
Number of daily rates quoted 26246 30992 30918
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £275 £263 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1226 1370 1877
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.50 £40.00
UK excluding London median hourly rate £17.50 £17.48 £16.00
% change year-on-year +0.14% +9.21%  

2nd Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 3 months to 24 June 2017.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 3 months to 24 June 2017.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 95 £175 +7.69% 28
South East +9 51 £150 - 17
West Midlands +28 28 £120 -31.42% 5
North West +25 27 £180 -26.53% 14
Yorkshire +33 26 £125 - 10
East of England -8 26 £130 -23.52% 12
South West -27 16 £140 - 6
North East +53 7 £172 -22.69% 3
East Midlands -7 3 £200 +34.45% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 June 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1 441 (76.43%) Windows
2 350 (60.66%) Active Directory
3 257 (44.54%) Windows 7
4 237 (41.07%) Microsoft
5 179 (31.02%) Microsoft Office
6 141 (24.44%) ITIL
7 121 (20.97%) Windows Server
8 119 (20.62%) Windows 10
8 119 (20.62%) Office 365
9 98 (16.98%) Citrix
10 91 (15.77%) MS Exchange
11 90 (15.60%) SCCM
12 77 (13.34%) Windows Server 2008
13 74 (12.82%) Cisco
14 71 (12.31%) VMware
15 67 (11.61%) Windows 8
16 64 (11.09%) WAN
17 63 (10.92%) SLA
18 59 (10.23%) Windows Server 2012
19 58 (10.05%) LAN
20 57 (9.88%) VPN
20 57 (9.88%) Microsoft Certification
21 56 (9.71%) Blackberry
22 55 (9.53%) Security Cleared
23 52 (9.01%) Android
24 51 (8.84%) Apple
25 47 (8.15%) SC Cleared
26 43 (7.45%) Finance
26 43 (7.45%) TCP/IP
26 43 (7.45%) DNS

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (15.77%) MS Exchange
2 39 (6.76%) Exchange Server 2010
3 35 (6.07%) Blackberry Enterprise Server
4 21 (3.64%) SharePoint
5 19 (3.29%) IBM Notes
5 19 (3.29%) Skype for Business
6 13 (2.25%) IIS
7 11 (1.91%) Exchange Server 2007
8 9 (1.56%) Exchange Server 2013
9 7 (1.21%) Exchange Server 2003
10 2 (0.35%) Apache
10 2 (0.35%) SharePoint Server
11 1 (0.17%) CMS
11 1 (0.17%) Confluence
11 1 (0.17%) Drupal
11 1 (0.17%) Office Communications Server
11 1 (0.17%) SharePoint 2013
11 1 (0.17%) WordPress
Applications
1 179 (31.02%) Microsoft Office
2 17 (2.95%) Microsoft Excel
3 10 (1.73%) Microsoft PowerPoint
4 3 (0.52%) MS Visio
5 2 (0.35%) Adobe Creative Suite
6 1 (0.17%) AutoCAD
6 1 (0.17%) Spreadsheet
Business Applications
1 7 (1.21%) Eikon
2 3 (0.52%) Dynamics CRM
2 3 (0.52%) Dynamics NAV
3 2 (0.35%) Dynamics GP
3 2 (0.35%) SAP ERP
3 2 (0.35%) SAP Oil and Gas
3 2 (0.35%) thinkFolio
4 1 (0.17%) Hyperion Planning
4 1 (0.17%) Oracle 11i
4 1 (0.17%) Oracle Cash Management
4 1 (0.17%) Oracle EBS
4 1 (0.17%) Oracle EBS R12
4 1 (0.17%) Oracle Financials
4 1 (0.17%) Oracle General Ledger
4 1 (0.17%) Oracle iProcurement
4 1 (0.17%) Oracle Payables
4 1 (0.17%) Oracle Receivables
Cloud Services
1 119 (20.62%) Office 365
2 10 (1.73%) G Suite
3 7 (1.21%) Microsoft Azure
4 3 (0.52%) SaaS
5 2 (0.35%) Amazon AWS
5 2 (0.35%) Azure Active Directory
6 1 (0.17%) IaaS
6 1 (0.17%) Mimecast
6 1 (0.17%) OneDrive
6 1 (0.17%) PaaS
6 1 (0.17%) Yammer
Communications & Networking
1 64 (11.09%) WAN
2 58 (10.05%) LAN
3 57 (9.88%) VPN
4 43 (7.45%) DNS
4 43 (7.45%) TCP/IP
5 39 (6.76%) DHCP
6 32 (5.55%) Firewall
6 32 (5.55%) Remote Desktop
7 31 (5.37%) Wireless
8 18 (3.12%) Cisco IOS
9 17 (2.95%) Internet
10 15 (2.60%) Skype
10 15 (2.60%) VoIP
11 12 (2.08%) Wi-Fi
12 11 (1.91%) VLAN
13 10 (1.73%) PBX
14 7 (1.21%) 3G
15 6 (1.04%) SAN
16 5 (0.87%) ADSL
17 4 (0.69%) MPLS
Database & Business Intelligence
1 24 (4.16%) SQL Server
2 8 (1.39%) SQL Server 2005
3 6 (1.04%) SQL Server 2008
4 5 (0.87%) SQL Server 2012
5 4 (0.69%) SQL Server 2014
6 3 (0.52%) MySQL
6 3 (0.52%) SQL Server Integration Services
7 2 (0.35%) Data Warehouse
8 1 (0.17%) Essbase
8 1 (0.17%) MS Access
8 1 (0.17%) Oracle Database
8 1 (0.17%) Relational Database
Development Applications
1 9 (1.56%) JIRA
2 3 (0.52%) Eclipse
3 1 (0.17%) Jenkins
3 1 (0.17%) MSI
3 1 (0.17%) Toad
General
1 43 (7.45%) Finance
2 23 (3.99%) Banking
3 18 (3.12%) Telecoms
4 14 (2.43%) Retail
5 9 (1.56%) Manufacturing
6 7 (1.21%) Legal
6 7 (1.21%) Retail Banking
7 4 (0.69%) Local Government
7 4 (0.69%) Marketing
7 4 (0.69%) Military
8 3 (0.52%) Automotive
8 3 (0.52%) Back Office
8 3 (0.52%) Billing
8 3 (0.52%) Electronics
8 3 (0.52%) Law
9 2 (0.35%) Advertising
10 1 (0.17%) Dutch Language
10 1 (0.17%) Investment Banking
10 1 (0.17%) Pharmaceutical
10 1 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 4 (0.69%) .NET
1 4 (0.69%) CSS
1 4 (0.69%) HTML
2 3 (0.52%) jQuery
2 3 (0.52%) WAP
3 1 (0.17%) ADO
3 1 (0.17%) JSON
3 1 (0.17%) Software Packaging
3 1 (0.17%) Web Services
3 1 (0.17%) XMPP
3 1 (0.17%) YAML
Miscellaneous
1 56 (9.71%) Blackberry
2 33 (5.72%) Analytical Skills
3 32 (5.55%) Smartphone
4 19 (3.29%) Driving Licence
5 16 (2.77%) Data Centre
6 15 (2.60%) Management Information System
7 14 (2.43%) BYOD
7 14 (2.43%) Video Conferencing
8 10 (1.73%) RSA SecurID
9 8 (1.39%) Fat Client
9 8 (1.39%) Thin Client
10 7 (1.21%) iPhone
11 5 (0.87%) NHS
12 4 (0.69%) Computer Science
13 3 (0.52%) CMDB
13 3 (0.52%) e-Learning
13 3 (0.52%) EPoS
13 3 (0.52%) Handset
13 3 (0.52%) iPad
13 3 (0.52%) Life Science
Operating Systems
1 441 (76.43%) Windows
2 257 (44.54%) Windows 7
3 121 (20.97%) Windows Server
4 119 (20.62%) Windows 10
5 77 (13.34%) Windows Server 2008
6 67 (11.61%) Windows 8
7 59 (10.23%) Windows Server 2012
8 52 (9.01%) Android
9 40 (6.93%) Windows XP
10 35 (6.07%) Windows Server 2003
11 22 (3.81%) Mac OS X
12 16 (2.77%) Mac OS
13 15 (2.60%) Apple iOS
14 12 (2.08%) Linux
15 6 (1.04%) Unix
16 3 (0.52%) Windows Vista
17 2 (0.35%) CentOS
17 2 (0.35%) Ubuntu
17 2 (0.35%) Windows Mobile
17 2 (0.35%) Windows Phone
Processes & Methodologies
1 141 (24.44%) ITIL
2 39 (6.76%) Incident Management
3 26 (4.51%) ITIL V3
3 26 (4.51%) Service Management
4 19 (3.29%) ITSM
5 18 (3.12%) Break/Fix
6 17 (2.95%) Problem Management
6 17 (2.95%) Service Delivery
7 14 (2.43%) Coaching
7 14 (2.43%) Root Cause Analysis
8 12 (2.08%) Change Management
8 12 (2.08%) Migration
9 11 (1.91%) Asset Management
9 11 (1.91%) Mobile Device Management
10 8 (1.39%) Configuration Management
10 8 (1.39%) Information Security
11 7 (1.21%) Knowledge Management
12 6 (1.04%) Business Intelligence
12 6 (1.04%) CRM
12 6 (1.04%) Time Management
Programming Languages
1 29 (5.03%) SQL
2 4 (0.69%) C
2 4 (0.69%) PowerShell
3 3 (0.52%) JavaScript
3 3 (0.52%) Perl
3 3 (0.52%) PHP
3 3 (0.52%) Shell Script
4 2 (0.35%) Python
4 2 (0.35%) VBScript
5 1 (0.17%) Bash Shell
5 1 (0.17%) Korn
Qualifications
1 57 (9.88%) Microsoft Certification
2 55 (9.53%) Security Cleared
3 47 (8.15%) SC Cleared
4 29 (5.03%) MCSE
5 25 (4.33%) Cisco Certification
6 23 (3.99%) CCNA
7 21 (3.64%) ITIL Certification
8 18 (3.12%) MCP
9 11 (1.91%) A+ Certification
10 9 (1.56%) MCSA
11 7 (1.21%) Degree
11 7 (1.21%) MCDST
12 6 (1.04%) DBS Check
12 6 (1.04%) ITIL Foundation Certificate
13 4 (0.69%) Computer Science Degree
13 4 (0.69%) DV Cleared
13 4 (0.69%) MCITP
14 3 (0.52%) CCNP
14 3 (0.52%) Citrix Certification
14 3 (0.52%) CTC Cleared
Quality Assurance & Compliance
1 63 (10.92%) SLA
2 2 (0.35%) GDPR
3 1 (0.17%) ISO/IEC 20000
3 1 (0.17%) PMO
3 1 (0.17%) QA
3 1 (0.17%) Sarbanes-Oxley
System Software
1 350 (60.66%) Active Directory
2 40 (6.93%) VMware Infrastructure
3 18 (3.12%) Microsoft App-V
4 14 (2.43%) vSphere
4 14 (2.43%) XenApp
5 12 (2.08%) Virtual Desktop
6 11 (1.91%) Hyper-V
7 7 (1.21%) XenDesktop
8 4 (0.69%) VMware ESXi
9 3 (0.52%) Virtual Machines
9 3 (0.52%) Virtual Servers
10 2 (0.35%) Firmware
10 2 (0.35%) Microsoft Virtual Server
10 2 (0.35%) Terminal Server
10 2 (0.35%) Terminal Services
11 1 (0.17%) BitLocker
11 1 (0.17%) Veritas Cluster Server
Systems Management
1 90 (15.60%) SCCM
2 5 (0.87%) AirWatch
3 4 (0.69%) NetBackup
3 4 (0.69%) Puppet
3 4 (0.69%) Tivoli Storage Manager
4 3 (0.52%) Backup Exec
4 3 (0.52%) Symantec Endpoint Protection
4 3 (0.52%) Systems Management Server (SMS)
5 2 (0.35%) EdgeSight
5 2 (0.35%) Norton AntiVirus
5 2 (0.35%) SCOM
5 2 (0.35%) Tivoli
6 1 (0.17%) AppManager
6 1 (0.17%) Cisco CUCM
6 1 (0.17%) Control-M
6 1 (0.17%) Opscode Chef
6 1 (0.17%) SCOrch
6 1 (0.17%) SolarWinds Orion
6 1 (0.17%) WSUS
6 1 (0.17%) ZABBIX
Vendors
1 237 (41.07%) Microsoft
2 98 (16.98%) Citrix
3 74 (12.82%) Cisco
4 71 (12.31%) VMware
5 51 (8.84%) Apple
6 35 (6.07%) HP
7 23 (3.99%) Google
8 19 (3.29%) Dell
8 19 (3.29%) Lotus
9 14 (2.43%) LANDesk
10 13 (2.25%) Sophos
11 11 (1.91%) Toshiba
12 10 (1.73%) Avaya
13 9 (1.56%) Bloomberg
13 9 (1.56%) ServiceNow
14 8 (1.39%) Symantec
15 7 (1.21%) Adobe
15 7 (1.21%) Oracle
15 7 (1.21%) Remedy
15 7 (1.21%) Reuters
Hull, North Humberside
Lorien Resourcing
Posted: 2 days ago
Cheshire
Roc Search
Rate: £95 - £98 per day
Posted: 3 days ago
London
TEKsystems
Rate: £175 - £200 per day
Posted: 3 days ago
Sheffield, South Yorkshire
Lorien Resourcing
Posted: 3 days ago
Guildford, Surrey
Austin Fraser
Rate: £140 - £150 per day
Posted: 4 days ago
Pontefract, West Yorkshire
Global Technology Solutions Ltd
Rate: £14 - £14.40 per hour
Posted: 2 days ago
Havant, Hampshire
Sopra Steria Recruitment
Rate: £Negotiable/Flexible
Posted: 5 days ago
Bristol, Avon
CPS Group UK
Rate: £150 - £200 per day
Posted: 4 days ago