Period
to 10 December 2018

The median contractor rate for a 2nd Line Support was £163 per day in advertised job vacancies in England during the 6 months to 10 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 302 312 318
Rank change year-on-year +10 +6 -63
Contract jobs requiring a 2nd Line Support 822 770 759
As % of all contract IT jobs advertised in England 0.86% 0.82% 0.79%
As % of the Job Titles category 0.90% 0.86% 0.84%
Number of daily rates quoted 434 445 403
England median daily rate £163 £145 £165
Median daily rate % change year-on-year +12.07% -12.12% -
10th Percentile £113 £113 £106
90th Percentile £238 £230 £250
UK median daily rate £160 £145 £165
% change year-on-year +10.34% -12.12% +1.54%
Number of hourly rates quoted 178 142 148
England median hourly rate £16.00 £14.65 £15.25
Median hourly rate % change year-on-year +9.22% -3.93% +1.67%
10th Percentile £11.78 £11.25 £10.50
90th Percentile £23.58 £21.75 £28.00
UK median hourly rate £16.50 £15.00 £15.25
% change year-on-year +10.00% -1.64% +1.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 91,071 89,511 90,479
% of contract IT jobs with a recognized job title 94.76% 94.90% 94.77%
Number of daily rates quoted 61,069 59,879 59,572
England median daily rate £458 £450 £425
Median daily rate % change year-on-year +1.67% +5.88% +3.03%
10th Percentile £275 £263 £255
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.94%
Number of hourly rates quoted 2,762 2,600 2,996
England median hourly rate £18.28 £18.70 £18.35
Median hourly rate % change year-on-year -2.23% +1.89% +1.96%
10th Percentile £11.00 £10.80 £10.50
90th Percentile £48.75 £47.83 £47.00
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 10 December 2018.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 10 December 2018.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 320 £165 +6.45% 34
South East -13 165 £166 +15.30% 26
North of England -13 117 £155 +6.90% 30
Midlands +17 101 £150 +20.00% 12
East of England +25 83 £150 +12.55% 5
West Midlands -4 60 £150 +7.14% 4
North West +7 54 £130 -7.14% 22
Yorkshire -34 50 £215 +43.33% 8
East Midlands +22 41 £180 +44.00% 7
South West -59 38 £140 - 8
North East -4 13 £158 +8.62%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 10 December 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 628 (76.40%) Windows
2 459 (55.84%) Active Directory
3 331 (40.27%) Microsoft
4 267 (32.48%) Office 365
5 245 (29.81%) Windows 7
6 239 (29.08%) Windows 10
7 221 (26.89%) Microsoft Office
8 160 (19.46%) ITIL
9 135 (16.42%) Windows Server
10 101 (12.29%) MS Exchange
11 98 (11.92%) SCCM
12 94 (11.44%) Citrix
13 92 (11.19%) VMware
14 91 (11.07%) Apple
15 82 (9.98%) Cisco
16 74 (9.00%) Security Cleared
17 72 (8.76%) Windows Server 2008
18 70 (8.52%) Microsoft Certification
19 69 (8.39%) DNS
20 66 (8.03%) Finance
21 62 (7.54%) Windows Server 2012
22 60 (7.30%) SLA
23 59 (7.18%) DHCP
24 58 (7.06%) SC Cleared
25 55 (6.69%) LAN
26 52 (6.33%) TCP/IP
27 51 (6.20%) Windows 8
27 51 (6.20%) Problem-Solving
28 46 (5.60%) VoIP
28 46 (5.60%) WAN

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (12.29%) MS Exchange
2 45 (5.47%) SharePoint
3 33 (4.01%) Skype for Business
4 27 (3.28%) Exchange Server 2010
5 13 (1.58%) Exchange Server 2013
6 9 (1.09%) Exchange Server 2007
6 9 (1.09%) IBM Notes
7 8 (0.97%) Exchange Server 2003
8 7 (0.85%) Blackberry Enterprise Server
9 5 (0.61%) IIS
10 3 (0.36%) SharePoint Server
11 2 (0.24%) Apache
11 2 (0.24%) CMS
11 2 (0.24%) WordPress
12 1 (0.12%) Moodle
12 1 (0.12%) SharePoint 2013
12 1 (0.12%) SugarCRM
12 1 (0.12%) WebSphere
Applications
1 221 (26.89%) Microsoft Office
2 25 (3.04%) Microsoft Excel
3 14 (1.70%) Microsoft PowerPoint
4 8 (0.97%) MS Visio
5 6 (0.73%) Adobe Creative Suite
6 2 (0.24%) Spreadsheet
7 1 (0.12%) Acrobat
7 1 (0.12%) AutoCAD
7 1 (0.12%) Microsoft Project
Business Applications
1 2 (0.24%) Eikon
2 1 (0.12%) Dynamics CRM
2 1 (0.12%) Elite 3E
2 1 (0.12%) Orchard Housing
2 1 (0.12%) Temenos T24
2 1 (0.12%) Unit4 Business World
Cloud Services
1 267 (32.48%) Office 365
2 26 (3.16%) Microsoft Azure
3 13 (1.58%) G Suite
4 9 (1.09%) Azure Active Directory
5 8 (0.97%) OneDrive
6 6 (0.73%) Mimecast
7 1 (0.12%) Amazon AWS
7 1 (0.12%) IaaS
7 1 (0.12%) SaaS
7 1 (0.12%) Salesforce Service Cloud
Communications & Networking
1 69 (8.39%) DNS
2 59 (7.18%) DHCP
3 55 (6.69%) LAN
4 52 (6.33%) TCP/IP
5 46 (5.60%) VoIP
5 46 (5.60%) WAN
6 41 (4.99%) Firewall
7 38 (4.62%) Skype
8 32 (3.89%) VPN
9 25 (3.04%) Internet
10 24 (2.92%) Remote Desktop
11 17 (2.07%) Cisco IOS
12 14 (1.70%) PBX
13 13 (1.58%) Wireless
14 11 (1.34%) Network Security
14 11 (1.34%) WebEx
15 9 (1.09%) Wi-Fi
16 8 (0.97%) SAN
17 6 (0.73%) Intranet
17 6 (0.73%) VLAN
Database & Business Intelligence
1 13 (1.58%) SQL Server
2 3 (0.36%) Electronic Patient Records
2 3 (0.36%) SQL Server 2008
3 2 (0.24%) Oracle Reports
4 1 (0.12%) Crystal Reports
4 1 (0.12%) Data Warehouse
4 1 (0.12%) MS Access
Development Applications
1 5 (0.61%) JIRA
2 2 (0.24%) Git (software)
3 1 (0.12%) Team Foundation Server
General
1 66 (8.03%) Finance
2 18 (2.19%) Law
3 15 (1.82%) Banking
4 14 (1.70%) Manufacturing
4 14 (1.70%) Publishing
5 13 (1.58%) Legal
5 13 (1.58%) Spanish Language
6 12 (1.46%) Retail
7 10 (1.22%) French Language
7 10 (1.22%) Pharmaceutical
7 10 (1.22%) Telecoms
8 9 (1.09%) Italian Language
9 6 (0.73%) Financial Institution
9 6 (0.73%) Military
9 6 (0.73%) Retail Banking
10 5 (0.61%) Advertising
11 3 (0.36%) Electronics
11 3 (0.36%) German Language
11 3 (0.36%) Marketing
12 2 (0.24%) Back Office
Libraries, Frameworks & Software Standards
1 2 (0.24%) SOAP
1 2 (0.24%) Software Packaging
1 2 (0.24%) Web Services
2 1 (0.12%) .NET
2 1 (0.12%) 802.1X
2 1 (0.12%) ASP.NET
2 1 (0.12%) COM
2 1 (0.12%) Flash
2 1 (0.12%) LDAP
2 1 (0.12%) WAP
2 1 (0.12%) XMPP
Miscellaneous
1 28 (3.41%) Smartphone
2 27 (3.28%) Self-Motivation
3 25 (3.04%) Blackberry
4 24 (2.92%) Analytical Skills
5 20 (2.43%) Data Centre
6 18 (2.19%) Video Conferencing
7 17 (2.07%) iPhone
8 13 (1.58%) Driving Licence
8 13 (1.58%) Management Information System
9 12 (1.46%) iPad
10 10 (1.22%) Fat Client
10 10 (1.22%) Thin Client
11 7 (0.85%) NHS
12 6 (0.73%) User Experience
13 5 (0.61%) CMDB
13 5 (0.61%) Life Science
14 4 (0.49%) Handset
14 4 (0.49%) Mobile App
15 3 (0.36%) e-Learning
15 3 (0.36%) Replication
Operating Systems
1 628 (76.40%) Windows
2 245 (29.81%) Windows 7
3 239 (29.08%) Windows 10
4 135 (16.42%) Windows Server
5 72 (8.76%) Windows Server 2008
6 62 (7.54%) Windows Server 2012
7 51 (6.20%) Windows 8
8 42 (5.11%) Android
9 35 (4.26%) Apple iOS
9 35 (4.26%) Windows XP
10 30 (3.65%) Linux
11 26 (3.16%) Windows Server 2003
12 19 (2.31%) Mac OS
13 15 (1.82%) Mac OS X
14 10 (1.22%) Unix
15 4 (0.49%) Ubuntu
15 4 (0.49%) Windows Mobile
16 3 (0.36%) AIX
17 2 (0.24%) CentOS
17 2 (0.24%) Solaris
Processes & Methodologies
1 160 (19.46%) ITIL
2 51 (6.20%) Problem-Solving
3 39 (4.74%) Incident Management
4 34 (4.14%) Migration
5 32 (3.89%) Service Delivery
6 27 (3.28%) Asset Management
6 27 (3.28%) Service Management
7 21 (2.55%) ITSM
8 20 (2.43%) ITIL V3
9 18 (2.19%) Break/Fix
10 15 (1.82%) Time Management
11 14 (1.70%) Server Management
12 13 (1.58%) Infrastructure Engineering
12 13 (1.58%) Ticket Management
13 12 (1.46%) Root Cause Analysis
14 10 (1.22%) Analytics
14 10 (1.22%) Change Management
15 9 (1.09%) Application Packaging
15 9 (1.09%) Mobile Device Management
16 8 (0.97%) Continuous Improvement
Programming Languages
1 29 (3.53%) SQL
2 24 (2.92%) PowerShell
3 6 (0.73%) Java
4 5 (0.61%) C
5 4 (0.49%) Python
6 3 (0.36%) JavaScript
6 3 (0.36%) Perl
6 3 (0.36%) VBA
7 2 (0.24%) C#
7 2 (0.24%) C++
8 1 (0.12%) PHP
8 1 (0.12%) VB
8 1 (0.12%) VBScript
Qualifications
1 74 (9.00%) Security Cleared
2 70 (8.52%) Microsoft Certification
3 58 (7.06%) SC Cleared
4 26 (3.16%) MCSA
5 23 (2.80%) MCP
6 19 (2.31%) Degree
7 18 (2.19%) DBS Check
7 18 (2.19%) DV Cleared
8 17 (2.07%) A+ Certification
8 17 (2.07%) CCNA
8 17 (2.07%) Cisco Certification
8 17 (2.07%) MCSE
9 16 (1.95%) ITIL Foundation Certificate
10 10 (1.22%) ITIL Certification
11 7 (0.85%) MCDST
11 7 (0.85%) Network+ Certification
12 4 (0.49%) MCITP
13 2 (0.24%) MCTS
13 2 (0.24%) Sun Certification
13 2 (0.24%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 60 (7.30%) SLA
2 4 (0.49%) QA
3 3 (0.36%) HL7
3 3 (0.36%) ISO/IEC 27001
3 3 (0.36%) JSP 440
4 1 (0.12%) PMO
4 1 (0.12%) Sarbanes-Oxley
System Software
1 459 (55.84%) Active Directory
2 42 (5.11%) VMware Infrastructure
3 24 (2.92%) Hyper-V
3 24 (2.92%) XenApp
4 16 (1.95%) XenDesktop
5 8 (0.97%) BitLocker
5 8 (0.97%) VMware Workstation
6 7 (0.85%) Terminal Services
7 6 (0.73%) Virtual Servers
8 5 (0.61%) Microsoft App-V
8 5 (0.61%) VMware ESXi
9 3 (0.36%) Virtual Desktop
9 3 (0.36%) Virtual Machines
10 2 (0.24%) NFS
10 2 (0.24%) Terminal Server
10 2 (0.24%) vSphere
11 1 (0.12%) Firmware
11 1 (0.12%) IAG
11 1 (0.12%) VMware Server
11 1 (0.12%) XenServer
Systems Management
1 98 (11.92%) SCCM
2 10 (1.22%) Backup Exec
3 9 (1.09%) Norton AntiVirus
3 9 (1.09%) Systems Management Server (SMS)
4 8 (0.97%) McAfee ePO
4 8 (0.97%) Microsoft Intune
5 6 (0.73%) Cisco CUCM
6 4 (0.49%) SCOM
6 4 (0.49%) Symantec Endpoint Protection
6 4 (0.49%) WSUS
7 3 (0.36%) Jamf Pro
7 3 (0.36%) SmoothWall
8 2 (0.24%) AirWatch
8 2 (0.24%) Cisco UCCX
8 2 (0.24%) OVSD
8 2 (0.24%) Puppet
8 2 (0.24%) SafeCom
8 2 (0.24%) Tivoli
9 1 (0.12%) Nessus
9 1 (0.12%) OpenView Configuration Management
Vendors
1 331 (40.27%) Microsoft
2 94 (11.44%) Citrix
3 92 (11.19%) VMware
4 91 (11.07%) Apple
5 82 (9.98%) Cisco
6 40 (4.87%) HP
7 19 (2.31%) McAfee
8 17 (2.07%) Remedy
9 16 (1.95%) ServiceNow
9 16 (1.95%) Symantec
10 14 (1.70%) Google
11 13 (1.58%) Avaya
11 13 (1.58%) Veeam
12 12 (1.46%) Sophos
13 11 (1.34%) Sony
14 10 (1.22%) Adobe
14 10 (1.22%) Altiris
15 9 (1.09%) Bloomberg
15 9 (1.09%) Lotus
15 9 (1.09%) Mitel