Period
to 18 November 2019

The median contractor rate for a 2nd Line Support was £163 per day in advertised job vacancies in England during the 6 months to 18 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
18 Nov 2019
Same period 2018 Same period 2017
Rank 262 299 322
Rank change year-on-year +37 +23 +5
Contract jobs requiring a 2nd Line Support 754 824 767
As % of all contract IT jobs advertised in England 0.99% 0.88% 0.82%
As % of the Job Titles category 1.06% 0.93% 0.86%
Number of daily rates quoted 460 421 431
England median daily rate £163 £163 £148
Median daily rate % change year-on-year - +10.17% -7.81%
10th Percentile £115 £114 £111
90th Percentile £250 £238 £220
UK median daily rate £163 £160 £145
% change year-on-year +1.56% +10.34% -9.38%
Number of hourly rates quoted 107 181 143
England median hourly rate £16.50 £16.00 £15.00
Median hourly rate % change year-on-year +3.13% +6.67% -1.86%
10th Percentile £12.15 £11.85 £11.25
90th Percentile £30.60 £24.00 £22.15
UK median hourly rate £16.86 £16.50 £15.50
% change year-on-year +2.15% +6.45% +1.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 71,415 88,747 89,137
% of contract IT jobs with a recognized job title 94.02% 94.77% 94.93%
Number of daily rates quoted 47,328 59,322 59,352
England median daily rate £470 £450 £450
Median daily rate % change year-on-year +4.44% - +5.88%
10th Percentile £263 £275 £263
90th Percentile £650 £638 £625
UK median daily rate £463 £450 £448
% change year-on-year +2.78% +0.56% +5.29%
Number of hourly rates quoted 2,572 2,720 2,646
England median hourly rate £19.50 £18.50 £18.56
Median hourly rate % change year-on-year +5.41% -0.34% +0.77%
10th Percentile £11.17 £11.17 £10.90
90th Percentile £52.50 £48.75 £47.83
UK median hourly rate £19.82 £18.00 £18.70
% change year-on-year +10.10% -3.74% +3.89%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 18 November 2019.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 18 November 2019.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 18 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +51 289 £165 - 81
South East +60 170 £170 +3.03% 69
Midlands +32 87 £173 +15.29% 32
North of England -6 82 £135 -15.63% 85
South West +43 81 £150 +5.26% 42
West Midlands +25 53 £175 +16.67% 20
East of England +3 45 £133 -11.67% 28
North West +7 43 £135 -6.90% 52
East Midlands +16 32 £125 -28.57% 12
Yorkshire +2 29 £136 -36.63% 25
North East +15 10 £150 -4.76% 8
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2019, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 564 (74.80%) Windows
2 427 (56.63%) Active Directory
3 342 (45.36%) Office 365
4 299 (39.66%) Microsoft
5 294 (38.99%) Windows 10
6 243 (32.23%) Windows 7
7 188 (24.93%) Microsoft Office
8 158 (20.95%) ITIL
9 139 (18.44%) Windows Server
10 136 (18.04%) SCCM
11 113 (14.99%) MS Exchange
12 104 (13.79%) Finance
13 85 (11.27%) VMware
14 79 (10.48%) SharePoint
15 77 (10.21%) Skype
16 75 (9.95%) DNS
17 74 (9.81%) DHCP
18 73 (9.68%) Citrix
18 73 (9.68%) Windows Server 2012
19 71 (9.42%) SLA
20 67 (8.89%) Cisco
21 65 (8.62%) Security Cleared
22 63 (8.36%) Problem-Solving
23 62 (8.22%) WAN
24 60 (7.96%) Windows Server 2008
25 59 (7.82%) Hyper-V
25 59 (7.82%) VMware Infrastructure
26 56 (7.43%) Android
27 55 (7.29%) LAN
28 52 (6.90%) Apple iOS

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (14.99%) MS Exchange
2 79 (10.48%) SharePoint
3 49 (6.50%) Skype for Business
4 23 (3.05%) Exchange Server 2010
5 22 (2.92%) Exchange Server 2013
6 11 (1.46%) Exchange Server 2007
7 10 (1.33%) Exchange Server 2000
8 5 (0.66%) IIS
9 4 (0.53%) Exchange Server 2003
9 4 (0.53%) SharePoint Server
10 3 (0.40%) Blackberry Enterprise Server
11 2 (0.27%) Confluence
11 2 (0.27%) SharePoint 2010
12 1 (0.13%) CMS
12 1 (0.13%) Drupal
12 1 (0.13%) IBM Domino
12 1 (0.13%) IBM Notes
12 1 (0.13%) SharePoint 2013
Applications
1 188 (24.93%) Microsoft Office
2 14 (1.86%) Microsoft Excel
3 10 (1.33%) Microsoft PowerPoint
4 6 (0.80%) MS Visio
5 3 (0.40%) Spreadsheet
6 2 (0.27%) Adobe Creative Suite
7 1 (0.13%) Acrobat
7 1 (0.13%) Houdini
7 1 (0.13%) Maya
7 1 (0.13%) Photoshop
Business Applications
1 7 (0.93%) Dynamics CRM
2 3 (0.40%) Dynamics NAV
3 1 (0.13%) Dynamics AX
3 1 (0.13%) Magento
3 1 (0.13%) Remedy ITSM
Cloud Services
1 342 (45.36%) Office 365
2 49 (6.50%) Azure
3 32 (4.24%) OneDrive
4 22 (2.92%) G Suite
5 16 (2.12%) Azure Active Directory
6 10 (1.33%) AWS
7 5 (0.66%) Dynamics 365
7 5 (0.66%) SaaS
8 4 (0.53%) Microsoft Flow
8 4 (0.53%) Power Platform
8 4 (0.53%) PowerApps
9 3 (0.40%) Adobe Creative Cloud
9 3 (0.40%) Mimecast
9 3 (0.40%) Yammer
10 2 (0.27%) IBM Cloud
10 2 (0.27%) SoftLayer
11 1 (0.13%) GCP
11 1 (0.13%) GoToWebinar
11 1 (0.13%) IaaS
11 1 (0.13%) Slack
Communications & Networking
1 77 (10.21%) Skype
2 75 (9.95%) DNS
3 74 (9.81%) DHCP
4 62 (8.22%) WAN
5 55 (7.29%) LAN
6 50 (6.63%) TCP/IP
7 41 (5.44%) VPN
8 24 (3.18%) VoIP
9 23 (3.05%) Firewall
10 19 (2.52%) Remote Desktop
10 19 (2.52%) Wireless
11 17 (2.25%) Wi-Fi
12 14 (1.86%) Internet
13 11 (1.46%) VLAN
14 9 (1.19%) X.500
15 7 (0.93%) IP Telephony
16 6 (0.80%) SAN
16 6 (0.80%) Structured Cabling
17 4 (0.53%) Ethernet
18 3 (0.40%) PBX
Database & Business Intelligence
1 10 (1.33%) SQL Server
2 4 (0.53%) Power BI
3 3 (0.40%) Relational Database
4 2 (0.27%) SQL Server 2008
4 2 (0.27%) SQL Server 2012
5 1 (0.13%) Big Data
5 1 (0.13%) EDMS
5 1 (0.13%) SQL Server 2016
Development Applications
1 6 (0.80%) JIRA
2 2 (0.27%) Hudson
3 1 (0.13%) Git (software)
3 1 (0.13%) Jenkins
General
1 104 (13.79%) Finance
2 31 (4.11%) Public Sector
3 17 (2.25%) Retail
3 17 (2.25%) Telecoms
4 16 (2.12%) Banking
5 12 (1.59%) Law
6 9 (1.19%) Advertising
7 7 (0.93%) Legal
7 7 (0.93%) Manufacturing
8 6 (0.80%) Financial Institution
8 6 (0.80%) Marketing
9 5 (0.66%) Local Government
10 4 (0.53%) Electronics
10 4 (0.53%) Military
11 3 (0.40%) Back Office
12 2 (0.27%) Front Office
12 2 (0.27%) Publishing
13 1 (0.13%) Automotive
13 1 (0.13%) Dutch Language
13 1 (0.13%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.13%) Elastic Stack
1 1 (0.13%) LAMP
1 1 (0.13%) Middleware
1 1 (0.13%) XMPP
Miscellaneous
1 35 (4.64%) Smartphone
2 32 (4.24%) Analytical Skills
3 27 (3.58%) Self-Motivation
4 25 (3.32%) iPhone
5 17 (2.25%) Driving Licence
6 16 (2.12%) Blackberry
7 15 (1.99%) Management Information System
7 15 (1.99%) Video Conferencing
8 14 (1.86%) iPad
9 11 (1.46%) BYOD
10 9 (1.19%) NHS
11 8 (1.06%) Enterprise Software
12 7 (0.93%) Data Centre
13 6 (0.80%) Virtual Team
14 5 (0.66%) EPoS
14 5 (0.66%) PKI
15 4 (0.53%) CMDB
15 4 (0.53%) Mobile App
16 3 (0.40%) Fat Client
16 3 (0.40%) FMCG
Operating Systems
1 564 (74.80%) Windows
2 294 (38.99%) Windows 10
3 243 (32.23%) Windows 7
4 139 (18.44%) Windows Server
5 73 (9.68%) Windows Server 2012
6 60 (7.96%) Windows Server 2008
7 56 (7.43%) Android
8 52 (6.90%) Apple iOS
9 41 (5.44%) Mac OS
10 35 (4.64%) Windows 8
11 18 (2.39%) Linux
11 18 (2.39%) Windows Server 2003
12 17 (2.25%) Mac OS X
13 12 (1.59%) Windows 2000 Server
14 11 (1.46%) Windows XP
15 9 (1.19%) Unix
16 4 (0.53%) Solaris
17 3 (0.40%) Windows Mobile
18 2 (0.27%) HPUX
19 1 (0.13%) AIX
Processes & Methodologies
1 158 (20.95%) ITIL
2 63 (8.36%) Problem-Solving
3 47 (6.23%) Migration
4 28 (3.71%) Service Delivery
5 25 (3.32%) Service Management
6 24 (3.18%) Asset Management
7 23 (3.05%) Problem Management
8 22 (2.92%) Time Management
9 21 (2.79%) Preventative Maintenance
10 20 (2.65%) Patch Management
11 18 (2.39%) Incident Management
11 18 (2.39%) ITSM
11 18 (2.39%) Mobile Device Management
12 14 (1.86%) Continuous Improvement
13 13 (1.72%) Break/Fix
13 13 (1.72%) ITIL V3
13 13 (1.72%) Proactive Monitoring
14 12 (1.59%) Line Management
14 12 (1.59%) Root Cause Analysis
15 11 (1.46%) Change Management
Programming Languages
1 30 (3.98%) PowerShell
2 14 (1.86%) SQL
3 5 (0.66%) VB
4 3 (0.40%) C
4 3 (0.40%) T-SQL
4 3 (0.40%) VBA
5 2 (0.27%) Perl
5 2 (0.27%) Python
5 2 (0.27%) Shell Script
6 1 (0.13%) Bash Shell
6 1 (0.13%) Java
6 1 (0.13%) PHP
6 1 (0.13%) VBScript
Qualifications
1 65 (8.62%) Security Cleared
2 41 (5.44%) ITIL Certification
3 39 (5.17%) SC Cleared
4 30 (3.98%) Microsoft Certification
5 21 (2.79%) MCP
6 18 (2.39%) Degree
7 12 (1.59%) Cisco Certification
7 12 (1.59%) ITIL Foundation Certificate
8 9 (1.19%) DV Cleared
9 8 (1.06%) CCNA
9 8 (1.06%) DBS Check
10 7 (0.93%) A+ Certification
10 7 (0.93%) MCSE
11 5 (0.66%) MCDST
12 4 (0.53%) Computer Science Degree
12 4 (0.53%) MCSA
13 2 (0.27%) MCITP
13 2 (0.27%) Network+ Certification
13 2 (0.27%) NVQ Level 3
13 2 (0.27%) RHCSA
Quality Assurance & Compliance
1 71 (9.42%) SLA
2 4 (0.53%) ISO/IEC 27001
3 3 (0.40%) GDPR
3 3 (0.40%) ISO 14001
3 3 (0.40%) ISO 9001
4 2 (0.27%) Sarbanes-Oxley
System Software
1 427 (56.63%) Active Directory
2 59 (7.82%) Hyper-V
2 59 (7.82%) VMware Infrastructure
3 15 (1.99%) XenApp
4 6 (0.80%) Virtual Servers
5 5 (0.66%) vSphere
5 5 (0.66%) XenDesktop
6 3 (0.40%) Firmware
7 2 (0.27%) Citrix Hypervisor
7 2 (0.27%) Microsoft Virtual Server
7 2 (0.27%) Samba
7 2 (0.27%) Terminal Services
7 2 (0.27%) Virtual Machines
7 2 (0.27%) VMware ESXi
7 2 (0.27%) VMware Server
8 1 (0.13%) Docker
8 1 (0.13%) Terminal Server
Systems Management
1 136 (18.04%) SCCM
2 13 (1.72%) Jamf Pro
3 10 (1.33%) Microsoft Intune
4 7 (0.93%) Backup Exec
5 6 (0.80%) McAfee ePO
6 4 (0.53%) AirWatch
6 4 (0.53%) ServiceCenter
7 3 (0.40%) Norton AntiVirus
7 3 (0.40%) WSUS
8 2 (0.27%) OfficeScan
8 2 (0.27%) SCOM
8 2 (0.27%) Single Sign-On
9 1 (0.13%) Check_MK
9 1 (0.13%) Cisco CUCM
9 1 (0.13%) Cisco UCCX
9 1 (0.13%) HP Data Protector
9 1 (0.13%) Kubernetes
9 1 (0.13%) NetVault Backup
9 1 (0.13%) Symantec Endpoint Protection
9 1 (0.13%) ZABBIX
Vendors
1 299 (39.66%) Microsoft
2 85 (11.27%) VMware
3 73 (9.68%) Citrix
4 67 (8.89%) Cisco
5 43 (5.70%) Apple
6 25 (3.32%) Google
7 24 (3.18%) HP
8 21 (2.79%) Dell
9 11 (1.46%) Adobe
9 11 (1.46%) ServiceNow
10 9 (1.19%) McAfee
10 9 (1.19%) Remedy
11 7 (0.93%) Meraki
12 6 (0.80%) Intel
12 6 (0.80%) SAP
12 6 (0.80%) Sophos
12 6 (0.80%) Veritas
13 5 (0.66%) Ivanti
13 5 (0.66%) Mitel
13 5 (0.66%) NetApp