Period
to 5 August 2020

The median contractor rate for a 2nd Line Support was £175 per day in advertised job vacancies in England during the 6 months to 5 August 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
5 Aug 2020
Same period 2019 Same period 2018
Rank 288 300 296
Rank change year-on-year +12 -4 +62
Contract jobs requiring a 2nd Line Support 245 709 835
As % of all contract jobs advertised in England 0.78% 0.85% 0.89%
As % of the Job Titles category 0.83% 0.91% 0.94%
Number of daily rates quoted 144 427 447
Median daily rate £175 £158 £160
Median daily rate % change year-on-year +11.11% -1.56% +2.40%
10th Percentile £117 £113 £114
90th Percentile £242 £225 £238
UK median daily rate £175 £155 £160
% change year-on-year +12.90% -3.13% +3.23%
Number of hourly rates quoted 44 116 169
Median hourly rate £19.00 £16.00 £17.50
Median hourly rate % change year-on-year +18.75% -8.57% +12.90%
10th Percentile £11.62 £12.00 £12.00
90th Percentile £35.00 £23.75 £24.05
UK median hourly rate £19.00 £16.00 £17.00
% change year-on-year +18.75% -5.88% +9.68%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 29,516 78,340 88,941
% of contract IT jobs with a recognized job title 93.38% 94.36% 94.81%
Number of daily rates quoted 18,668 52,071 58,839
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +1.12%
10th Percentile £263 £273 £275
90th Percentile £675 £650 £638
UK median daily rate £475 £466 £450
% change year-on-year +1.93% +3.56% +4.05%
Number of hourly rates quoted 1,187 2,547 2,825
Median hourly rate £26.50 £20.00 £18.70
Median hourly rate % change year-on-year +32.50% +6.95% +3.31%
10th Percentile £12.14 £11.17 £11.17
90th Percentile £52.50 £52.50 £48.75
Median hourly rate £26.00 £19.60 £18.00
% change year-on-year +32.65% +8.89% -2.70%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support in England.

Daily rate trend for 2nd Line Support in England

2nd Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support in England over the 6 months to 5 August 2020.

Daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in England.

Hourly rate trend for 2nd Line Support in England

2nd Line Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 2nd Line Support in England over the 6 months to 5 August 2020.

Hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 5 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 61 £190 +16.92% 2
South East +104 53 £174 +10.32% 8
North of England +76 42 £173 +15.17% 9
Midlands +55 33 £133 -5.36% 9
East of England +68 30 £195 +50.00% 5
North West +68 25 £173 +27.96% 5
South West +25 25 £175 +16.67% 8
East Midlands +42 20 £130 +4.00% 5
Yorkshire +54 16 £206 +44.74% 3
West Midlands +52 13 £155 +10.71% 4
North East +26 1 - - 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 5 August 2020, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 176 (71.84%) Windows
2 126 (51.43%) Active Directory
3 104 (42.45%) Windows 10
4 103 (42.04%) Microsoft
5 101 (41.22%) Office 365
6 71 (28.98%) Windows 7
7 58 (23.67%) Microsoft Office
8 47 (19.18%) Windows Server
9 41 (16.73%) ITIL
10 38 (15.51%) SCCM
11 34 (13.88%) Citrix
12 23 (9.39%) Public Sector
13 21 (8.57%) VMware
14 20 (8.16%) Windows Server 2012
15 19 (7.76%) SLA
15 19 (7.76%) LAN
15 19 (7.76%) Problem-Solving
16 17 (6.94%) Windows Server 2016
16 17 (6.94%) TCP/IP
17 16 (6.53%) MS Exchange
17 16 (6.53%) Apple iOS
18 15 (6.12%) Azure
18 15 (6.12%) ServiceNow
18 15 (6.12%) Security Cleared
18 15 (6.12%) Microsoft Excel
18 15 (6.12%) Microsoft Certification
19 14 (5.71%) Apple
20 13 (5.31%) Finance
21 12 (4.90%) Migration
21 12 (4.90%) Service Management

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (6.53%) MS Exchange
2 10 (4.08%) SharePoint
3 9 (3.67%) Skype for Business
4 6 (2.45%) Exchange Server 2010
5 3 (1.22%) IBM Notes
6 2 (0.82%) Apache
6 2 (0.82%) Exchange Server 2007
6 2 (0.82%) Exchange Server 2013
6 2 (0.82%) IIS
7 1 (0.41%) Confluence
7 1 (0.41%) WordPress
Applications
1 58 (23.67%) Microsoft Office
2 15 (6.12%) Microsoft Excel
3 10 (4.08%) Microsoft PowerPoint
4 8 (3.27%) Microsoft Project
5 1 (0.41%) Adobe Creative Suite
5 1 (0.41%) SketchUp
Cloud Services
1 101 (41.22%) Office 365
2 15 (6.12%) Azure
3 8 (3.27%) Mimecast
4 4 (1.63%) Azure Active Directory
5 3 (1.22%) OneDrive
6 2 (0.82%) G Suite
7 1 (0.41%) Adobe Creative Cloud
7 1 (0.41%) Asana
7 1 (0.41%) AWS
7 1 (0.41%) Dropbox
7 1 (0.41%) SaaS
7 1 (0.41%) SurveyMonkey
Communications & Networking
1 19 (7.76%) LAN
2 17 (6.94%) TCP/IP
3 12 (4.90%) Skype
4 11 (4.49%) DHCP
4 11 (4.49%) Internet
4 11 (4.49%) WAN
5 10 (4.08%) DNS
6 8 (3.27%) Ethernet
7 7 (2.86%) Firewall
7 7 (2.86%) Remote Desktop
7 7 (2.86%) VPN
8 6 (2.45%) VoIP
9 5 (2.04%) NetScaler
9 5 (2.04%) Wireless
10 3 (1.22%) VLAN
10 3 (1.22%) Wi-Fi
11 2 (0.82%) Broadband
11 2 (0.82%) PBX
11 2 (0.82%) SAN
12 1 (0.41%) ISDN
Database & Business Intelligence
1 4 (1.63%) SQL Server
2 1 (0.41%) SQL Server 2005
2 1 (0.41%) SQL Server 2016
2 1 (0.41%) SQL Server 2017
Development Applications
1 3 (1.22%) Hudson
2 2 (0.82%) JIRA
3 1 (0.41%) Bitbucket
General
1 23 (9.39%) Public Sector
2 13 (5.31%) Finance
3 7 (2.86%) Telecoms
4 6 (2.45%) Banking
5 5 (2.04%) Local Government
5 5 (2.04%) Manufacturing
6 4 (1.63%) Aerospace
7 2 (0.82%) Law
7 2 (0.82%) Retail
8 1 (0.41%) Automotive
8 1 (0.41%) Housing Association
8 1 (0.41%) International Banking
8 1 (0.41%) Investment Banking
Miscellaneous
1 11 (4.49%) NHS
2 9 (3.67%) Smartphone
3 8 (3.27%) Driving Licence
4 7 (2.86%) Hedge funds
5 6 (2.45%) Analytical Skills
6 5 (2.04%) Blackberry
6 5 (2.04%) Management Information System
7 4 (1.63%) Self-Motivation
7 4 (1.63%) Video Conferencing
8 3 (1.22%) Data Centre
9 2 (0.82%) BYOD
9 2 (0.82%) Client/Server
9 2 (0.82%) iPhone
9 2 (0.82%) Mobile App
10 1 (0.41%) Chip and PIN
10 1 (0.41%) Enterprise Software
10 1 (0.41%) Handset
10 1 (0.41%) Mobile Computing
10 1 (0.41%) Thin Client
10 1 (0.41%) Video\Live Streaming
Operating Systems
1 176 (71.84%) Windows
2 104 (42.45%) Windows 10
3 71 (28.98%) Windows 7
4 47 (19.18%) Windows Server
5 20 (8.16%) Windows Server 2012
6 17 (6.94%) Windows Server 2016
7 16 (6.53%) Apple iOS
8 12 (4.90%) Android
9 8 (3.27%) Mac OS
9 8 (3.27%) Windows 8
10 6 (2.45%) Mac OS X
10 6 (2.45%) Windows XP
11 5 (2.04%) Linux
11 5 (2.04%) Windows Server 2008
12 2 (0.82%) Windows Server 2019
13 1 (0.41%) Unix
13 1 (0.41%) VMS
13 1 (0.41%) Windows 2000
Processes & Methodologies
1 41 (16.73%) ITIL
2 19 (7.76%) Problem-Solving
3 12 (4.90%) Migration
3 12 (4.90%) Network Management
3 12 (4.90%) Service Delivery
3 12 (4.90%) Service Management
4 11 (4.49%) Patch Management
5 9 (3.67%) Mobile Device Management
6 8 (3.27%) Project Management
7 5 (2.04%) Coaching
7 5 (2.04%) ITSM
7 5 (2.04%) Security Patching
8 4 (1.63%) ITIL V3
8 4 (1.63%) Problem Management
9 3 (1.22%) Application Packaging
9 3 (1.22%) Change Management
9 3 (1.22%) Configuration Management
9 3 (1.22%) Incident Management
9 3 (1.22%) Software Deployment
9 3 (1.22%) Software Licensing
Programming Languages
1 9 (3.67%) PowerShell
2 5 (2.04%) Shell Script
3 2 (0.82%) SQL
4 1 (0.41%) C
Qualifications
1 15 (6.12%) Microsoft Certification
1 15 (6.12%) Security Cleared
2 11 (4.49%) SC Cleared
3 10 (4.08%) MCSE
4 8 (3.27%) ECDL
5 4 (1.63%) Degree
6 3 (1.22%) A+ Certification
6 3 (1.22%) DV Cleared
6 3 (1.22%) ITIL Certification
7 2 (0.82%) CCNA
7 2 (0.82%) Cisco Certification
7 2 (0.82%) ITIL Foundation Certificate
7 2 (0.82%) MCSA
8 1 (0.41%) CCNP
8 1 (0.41%) MCDST
8 1 (0.41%) MCITP
8 1 (0.41%) MCP
Quality Assurance & Compliance
1 19 (7.76%) SLA
2 2 (0.82%) ISO 22301
2 2 (0.82%) ISO/IEC 20000
2 2 (0.82%) ISO/IEC 27001
3 1 (0.41%) QA
System Software
1 126 (51.43%) Active Directory
2 4 (1.63%) Citrix Hypervisor
2 4 (1.63%) Hyper-V
3 3 (1.22%) VMware Infrastructure
3 3 (1.22%) XenApp
3 3 (1.22%) XenDesktop
4 2 (0.82%) Virtual Desktop
4 2 (0.82%) Virtual Machines
4 2 (0.82%) vSphere
5 1 (0.41%) BitLocker
5 1 (0.41%) Firmware
5 1 (0.41%) Terminal Server
5 1 (0.41%) Virtual Servers
Systems Management
1 38 (15.51%) SCCM
2 7 (2.86%) Microsoft Intune
3 6 (2.45%) AirWatch
4 2 (0.82%) Backup Exec
5 1 (0.41%) Cisco UCCX
5 1 (0.41%) Jamf Pro
5 1 (0.41%) SCOM
5 1 (0.41%) Single Sign-On
5 1 (0.41%) SmoothWall
5 1 (0.41%) WSUS
Vendors
1 103 (42.04%) Microsoft
2 34 (13.88%) Citrix
3 21 (8.57%) VMware
4 15 (6.12%) ServiceNow
5 14 (5.71%) Apple
6 11 (4.49%) Cisco
7 7 (2.86%) Dell
8 6 (2.45%) HP
9 5 (2.04%) Google
10 4 (1.63%) Bloomberg
10 4 (1.63%) Progress
11 3 (1.22%) Adobe
11 3 (1.22%) Fidessa
11 3 (1.22%) Lotus
12 2 (0.82%) McAfee
12 2 (0.82%) Meraki
12 2 (0.82%) MobileIron
12 2 (0.82%) Reuters
12 2 (0.82%) Symantec
12 2 (0.82%) Wyse