2nd Line Support Contracts in England

The median contractor rate for a 2nd Line Support was £163 per day in advertised job vacancies in England during the 3 months to 24 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support UK / England
Location	3 months to 24 Jun 2017	Same period 2016	Same period 2015
Rank	323	298	217
Rank change year-on-year	-25	-81
Contract jobs requiring a 2nd Line Support	279	376	542
As % of all contract IT jobs advertised in England	0.66%	0.76%	1.06%
As % of the Job Titles category	0.69%	0.80%	1.12%
Number of daily rates quoted	154	200	219
Median daily rate	£163	£163	£160
Median daily rate % change year-on-year	-	+1.56%
90% offered a daily rate of more than	£115	£120	£115
10% offered a daily rate of more than	£205	£231	£265
UK excluding London median daily rate	£148	£150	£163
% change year-on-year	-1.66%	-7.69%
Number of hourly rates quoted	51	82	201
Median hourly rate	£15.50	£15.00	£16.00
Median hourly rate % change year-on-year	+3.33%	-6.25%
90% offered a hourly rate of more than	£12.50	£12.50	£12.00
10% offered a hourly rate of more than	£23.00	£21.73	£21.55
UK excluding London median hourly rate	£15.50	£15.00	£15.00
% change year-on-year	+3.33%	-

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles England
Contract job vacancies with a job title containing a recognized job role	40228	46925	48391
As % of all contract IT job vacancies advertised in England	94.73%	95.04%	94.83%
Number of daily rates quoted	26246	30992	30918
Median daily rate	£450	£425	£400
Median daily rate % change year-on-year	+5.88%	+6.25%
90% offered a daily rate of more than	£275	£263	£250
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£400	£400	£370
% change year-on-year	-	+8.10%
Number of hourly rates quoted	1226	1370	1877
Median hourly rate	£18.00	£17.50	£16.50
Median hourly rate % change year-on-year	+2.85%	+6.06%
90% offered a hourly rate of more than	£11.50	£11.00	£11.00
10% offered a hourly rate of more than	£47.50	£43.50	£40.00
UK excluding London median hourly rate	£17.50	£17.48	£16.00
% change year-on-year	+0.14%	+9.21%

2nd Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 3 months to 24 June 2017.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 3 months to 24 June 2017.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
London	-26	95	£175	+7.69%	28
South East	+9	51	£150	-	17
West Midlands	+28	28	£120	-31.42%	5
North West	+25	27	£180	-26.53%	14
Yorkshire	+33	26	£125	-	10
East of England	-8	26	£130	-23.52%	12
South West	-27	16	£140	-	6
North East	+53	7	£172	-22.69%	3
East Midlands	-7	3	£200	+34.45%	3
2nd Line Support UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 June 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support in the job title.

1	441 (76.43%)	Windows
2	350 (60.66%)	Active Directory
3	257 (44.54%)	Windows 7
4	237 (41.07%)	Microsoft
5	179 (31.02%)	Microsoft Office
6	141 (24.44%)	ITIL
7	121 (20.97%)	Windows Server
8	119 (20.62%)	Windows 10
8	119 (20.62%)	Office 365
9	98 (16.98%)	Citrix
10	91 (15.77%)	MS Exchange
11	90 (15.60%)	SCCM
12	77 (13.34%)	Windows Server 2008
13	74 (12.82%)	Cisco
14	71 (12.31%)	VMware

15	67 (11.61%)	Windows 8
16	64 (11.09%)	WAN
17	63 (10.92%)	SLA
18	59 (10.23%)	Windows Server 2012
19	58 (10.05%)	LAN
20	57 (9.88%)	VPN
20	57 (9.88%)	Microsoft Certification
21	56 (9.71%)	Blackberry
22	55 (9.53%)	Security Cleared
23	52 (9.01%)	Android
24	51 (8.84%)	Apple
25	47 (8.15%)	SC Cleared
26	43 (7.45%)	Finance
26	43 (7.45%)	TCP/IP
26	43 (7.45%)	DNS

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	91 (15.77%)	MS Exchange
2	39 (6.76%)	Exchange Server 2010
3	35 (6.07%)	Blackberry Enterprise Server
4	21 (3.64%)	SharePoint
5	19 (3.29%)	IBM Notes
5	19 (3.29%)	Skype for Business
6	13 (2.25%)	IIS
7	11 (1.91%)	Exchange Server 2007
8	9 (1.56%)	Exchange Server 2013
9	7 (1.21%)	Exchange Server 2003
10	2 (0.35%)	Apache
10	2 (0.35%)	SharePoint Server
11	1 (0.17%)	CMS
11	1 (0.17%)	Confluence
11	1 (0.17%)	Drupal
11	1 (0.17%)	Office Communications Server
11	1 (0.17%)	SharePoint 2013
11	1 (0.17%)	WordPress

Applications
1	179 (31.02%)	Microsoft Office
2	17 (2.95%)	Microsoft Excel
3	10 (1.73%)	Microsoft PowerPoint
4	3 (0.52%)	MS Visio
5	2 (0.35%)	Adobe Creative Suite
6	1 (0.17%)	AutoCAD
6	1 (0.17%)	Spreadsheet

Business Applications
1	7 (1.21%)	Eikon
2	3 (0.52%)	Dynamics CRM
2	3 (0.52%)	Dynamics NAV
3	2 (0.35%)	Dynamics GP
3	2 (0.35%)	SAP ERP
3	2 (0.35%)	SAP Oil and Gas
3	2 (0.35%)	thinkFolio
4	1 (0.17%)	Hyperion Planning
4	1 (0.17%)	Oracle 11i
4	1 (0.17%)	Oracle Cash Management
4	1 (0.17%)	Oracle EBS
4	1 (0.17%)	Oracle EBS R12
4	1 (0.17%)	Oracle Financials
4	1 (0.17%)	Oracle General Ledger
4	1 (0.17%)	Oracle iProcurement
4	1 (0.17%)	Oracle Payables
4	1 (0.17%)	Oracle Receivables

Cloud Services
1	119 (20.62%)	Office 365
2	10 (1.73%)	G Suite
3	7 (1.21%)	Microsoft Azure
4	3 (0.52%)	SaaS
5	2 (0.35%)	Amazon AWS
5	2 (0.35%)	Azure Active Directory
6	1 (0.17%)	IaaS
6	1 (0.17%)	Mimecast
6	1 (0.17%)	OneDrive
6	1 (0.17%)	PaaS
6	1 (0.17%)	Yammer

Communications & Networking
1	64 (11.09%)	WAN
2	58 (10.05%)	LAN
3	57 (9.88%)	VPN
4	43 (7.45%)	DNS
4	43 (7.45%)	TCP/IP
5	39 (6.76%)	DHCP
6	32 (5.55%)	Firewall
6	32 (5.55%)	Remote Desktop
7	31 (5.37%)	Wireless
8	18 (3.12%)	Cisco IOS
9	17 (2.95%)	Internet
10	15 (2.60%)	Skype
10	15 (2.60%)	VoIP
11	12 (2.08%)	Wi-Fi
12	11 (1.91%)	VLAN
13	10 (1.73%)	PBX
14	7 (1.21%)	3G
15	6 (1.04%)	SAN
16	5 (0.87%)	ADSL
17	4 (0.69%)	MPLS

Database & Business Intelligence
1	24 (4.16%)	SQL Server
2	8 (1.39%)	SQL Server 2005
3	6 (1.04%)	SQL Server 2008
4	5 (0.87%)	SQL Server 2012
5	4 (0.69%)	SQL Server 2014
6	3 (0.52%)	MySQL
6	3 (0.52%)	SQL Server Integration Services
7	2 (0.35%)	Data Warehouse
8	1 (0.17%)	Essbase
8	1 (0.17%)	MS Access
8	1 (0.17%)	Oracle Database
8	1 (0.17%)	Relational Database

Development Applications
1	9 (1.56%)	JIRA
2	3 (0.52%)	Eclipse
3	1 (0.17%)	Jenkins
3	1 (0.17%)	MSI
3	1 (0.17%)	Toad

General
1	43 (7.45%)	Finance
2	23 (3.99%)	Banking
3	18 (3.12%)	Telecoms
4	14 (2.43%)	Retail
5	9 (1.56%)	Manufacturing
6	7 (1.21%)	Legal
6	7 (1.21%)	Retail Banking
7	4 (0.69%)	Local Government
7	4 (0.69%)	Marketing
7	4 (0.69%)	Military
8	3 (0.52%)	Automotive
8	3 (0.52%)	Back Office
8	3 (0.52%)	Billing
8	3 (0.52%)	Electronics
8	3 (0.52%)	Law
9	2 (0.35%)	Advertising
10	1 (0.17%)	Dutch Language
10	1 (0.17%)	Investment Banking
10	1 (0.17%)	Pharmaceutical
10	1 (0.17%)	Publishing

Libraries, Frameworks & Software Standards
1	4 (0.69%)	.NET
1	4 (0.69%)	CSS
1	4 (0.69%)	HTML
2	3 (0.52%)	jQuery
2	3 (0.52%)	WAP
3	1 (0.17%)	ADO
3	1 (0.17%)	JSON
3	1 (0.17%)	Software Packaging
3	1 (0.17%)	Web Services
3	1 (0.17%)	XMPP
3	1 (0.17%)	YAML

Miscellaneous
1	56 (9.71%)	Blackberry
2	33 (5.72%)	Analytical Skills
3	32 (5.55%)	Smartphone
4	19 (3.29%)	Driving Licence
5	16 (2.77%)	Data Centre
6	15 (2.60%)	Management Information System
7	14 (2.43%)	BYOD
7	14 (2.43%)	Video Conferencing
8	10 (1.73%)	RSA SecurID
9	8 (1.39%)	Fat Client
9	8 (1.39%)	Thin Client
10	7 (1.21%)	iPhone
11	5 (0.87%)	NHS
12	4 (0.69%)	Computer Science
13	3 (0.52%)	CMDB
13	3 (0.52%)	e-Learning
13	3 (0.52%)	EPoS
13	3 (0.52%)	Handset
13	3 (0.52%)	iPad
13	3 (0.52%)	Life Science

Operating Systems
1	441 (76.43%)	Windows
2	257 (44.54%)	Windows 7
3	121 (20.97%)	Windows Server
4	119 (20.62%)	Windows 10
5	77 (13.34%)	Windows Server 2008
6	67 (11.61%)	Windows 8
7	59 (10.23%)	Windows Server 2012
8	52 (9.01%)	Android
9	40 (6.93%)	Windows XP
10	35 (6.07%)	Windows Server 2003
11	22 (3.81%)	Mac OS X
12	16 (2.77%)	Mac OS
13	15 (2.60%)	Apple iOS
14	12 (2.08%)	Linux
15	6 (1.04%)	Unix
16	3 (0.52%)	Windows Vista
17	2 (0.35%)	CentOS
17	2 (0.35%)	Ubuntu
17	2 (0.35%)	Windows Mobile
17	2 (0.35%)	Windows Phone

Processes & Methodologies
1	141 (24.44%)	ITIL
2	39 (6.76%)	Incident Management
3	26 (4.51%)	ITIL V3
3	26 (4.51%)	Service Management
4	19 (3.29%)	ITSM
5	18 (3.12%)	Break/Fix
6	17 (2.95%)	Problem Management
6	17 (2.95%)	Service Delivery
7	14 (2.43%)	Coaching
7	14 (2.43%)	Root Cause Analysis
8	12 (2.08%)	Change Management
8	12 (2.08%)	Migration
9	11 (1.91%)	Asset Management
9	11 (1.91%)	Mobile Device Management
10	8 (1.39%)	Configuration Management
10	8 (1.39%)	Information Security
11	7 (1.21%)	Knowledge Management
12	6 (1.04%)	Business Intelligence
12	6 (1.04%)	CRM
12	6 (1.04%)	Time Management

Programming Languages
1	29 (5.03%)	SQL
2	4 (0.69%)	C
2	4 (0.69%)	PowerShell
3	3 (0.52%)	JavaScript
3	3 (0.52%)	Perl
3	3 (0.52%)	PHP
3	3 (0.52%)	Shell Script
4	2 (0.35%)	Python
4	2 (0.35%)	VBScript
5	1 (0.17%)	Bash Shell
5	1 (0.17%)	Korn

Qualifications
1	57 (9.88%)	Microsoft Certification
2	55 (9.53%)	Security Cleared
3	47 (8.15%)	SC Cleared
4	29 (5.03%)	MCSE
5	25 (4.33%)	Cisco Certification
6	23 (3.99%)	CCNA
7	21 (3.64%)	ITIL Certification
8	18 (3.12%)	MCP
9	11 (1.91%)	A+ Certification
10	9 (1.56%)	MCSA
11	7 (1.21%)	Degree
11	7 (1.21%)	MCDST
12	6 (1.04%)	DBS Check
12	6 (1.04%)	ITIL Foundation Certificate
13	4 (0.69%)	Computer Science Degree
13	4 (0.69%)	DV Cleared
13	4 (0.69%)	MCITP
14	3 (0.52%)	CCNP
14	3 (0.52%)	Citrix Certification
14	3 (0.52%)	CTC Cleared

Quality Assurance & Compliance
1	63 (10.92%)	SLA
2	2 (0.35%)	GDPR
3	1 (0.17%)	ISO/IEC 20000
3	1 (0.17%)	PMO
3	1 (0.17%)	QA
3	1 (0.17%)	Sarbanes-Oxley

System Software
1	350 (60.66%)	Active Directory
2	40 (6.93%)	VMware Infrastructure
3	18 (3.12%)	Microsoft App-V
4	14 (2.43%)	vSphere
4	14 (2.43%)	XenApp
5	12 (2.08%)	Virtual Desktop
6	11 (1.91%)	Hyper-V
7	7 (1.21%)	XenDesktop
8	4 (0.69%)	VMware ESXi
9	3 (0.52%)	Virtual Machines
9	3 (0.52%)	Virtual Servers
10	2 (0.35%)	Firmware
10	2 (0.35%)	Microsoft Virtual Server
10	2 (0.35%)	Terminal Server
10	2 (0.35%)	Terminal Services
11	1 (0.17%)	BitLocker
11	1 (0.17%)	Veritas Cluster Server

Systems Management
1	90 (15.60%)	SCCM
2	5 (0.87%)	AirWatch
3	4 (0.69%)	NetBackup
3	4 (0.69%)	Puppet
3	4 (0.69%)	Tivoli Storage Manager
4	3 (0.52%)	Backup Exec
4	3 (0.52%)	Symantec Endpoint Protection
4	3 (0.52%)	Systems Management Server (SMS)
5	2 (0.35%)	EdgeSight
5	2 (0.35%)	Norton AntiVirus
5	2 (0.35%)	SCOM
5	2 (0.35%)	Tivoli
6	1 (0.17%)	AppManager
6	1 (0.17%)	Cisco CUCM
6	1 (0.17%)	Control-M
6	1 (0.17%)	Opscode Chef
6	1 (0.17%)	SCOrch
6	1 (0.17%)	SolarWinds Orion
6	1 (0.17%)	WSUS
6	1 (0.17%)	ZABBIX

Vendors
1	237 (41.07%)	Microsoft
2	98 (16.98%)	Citrix
3	74 (12.82%)	Cisco
4	71 (12.31%)	VMware
5	51 (8.84%)	Apple
6	35 (6.07%)	HP
7	23 (3.99%)	Google
8	19 (3.29%)	Dell
8	19 (3.29%)	Lotus
9	14 (2.43%)	LANDesk
10	13 (2.25%)	Sophos
11	11 (1.91%)	Toshiba
12	10 (1.73%)	Avaya
13	9 (1.56%)	Bloomberg
13	9 (1.56%)	ServiceNow
14	8 (1.39%)	Symantec
15	7 (1.21%)	Adobe
15	7 (1.21%)	Oracle
15	7 (1.21%)	Remedy
15	7 (1.21%)	Reuters