Period
to 21 March 2019

The median contractor rate for a 2nd Line Support was £160 per day in advertised job vacancies in England during the 6 months to 21 March 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
21 Mar 2019
Same period 2018 Same period 2017
Rank 334 302 305
Rank change year-on-year -32 +3 -6
Contract jobs requiring a 2nd Line Support 666 760 689
As % of all contract IT jobs advertised in England 0.75% 0.82% 0.80%
As % of the Job Titles category 0.79% 0.86% 0.85%
Number of daily rates quoted 389 446 354
England median daily rate £160 £150 £165
Median daily rate % change year-on-year +6.67% -9.09% -1.49%
10th Percentile £113 £113 £110
90th Percentile £238 £238 £238
UK median daily rate £155 £150 £165
% change year-on-year +3.33% -9.09% +2.96%
Number of hourly rates quoted 137 155 144
England median hourly rate £15.50 £14.65 £15.50
Median hourly rate % change year-on-year +5.80% -5.48% +3.33%
10th Percentile £11.57 £11.25 £10.50
90th Percentile £20.00 £23.00 £22.75
UK median hourly rate £15.50 £14.65 £15.50
% change year-on-year +5.80% -5.48% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 83,797 88,085 81,501
% of contract IT jobs with a recognized job title 94.71% 94.84% 94.87%
Number of daily rates quoted 56,111 58,675 53,344
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +0.59%
10th Percentile £275 £263 £259
90th Percentile £650 £638 £613
UK median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.91%
Number of hourly rates quoted 2,497 2,668 2,825
England median hourly rate £18.50 £18.70 £18.50
Median hourly rate % change year-on-year -1.07% +1.08% -
10th Percentile £11.17 £11.00 £10.68
90th Percentile £48.75 £48.75 £47.50
UK median hourly rate £18.50 £18.70 £18.39
% change year-on-year -1.07% +1.70% -3.22%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 21 March 2019.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 21 March 2019.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 21 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -41 236 £163 -4.41% 33
South East -6 145 £155 +11.71% 23
North of England -39 91 £160 +4.92% 27
Midlands -6 78 £160 +14.29% 14
East of England +26 59 £155 +19.23% 4
South West -23 58 £150 +12.55% 9
Yorkshire -11 53 £200 +60.00% 9
West Midlands -17 46 £150 +7.14% 9
East Midlands +19 32 £180 +44.00% 5
North West -2 29 £130 -27.78% 17
North East -4 9 £130 -23.53% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 March 2019, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 526 (78.98%) Windows
2 367 (55.11%) Active Directory
3 310 (46.55%) Microsoft
4 234 (35.14%) Office 365
5 206 (30.93%) Microsoft Office
6 201 (30.18%) Windows 7
7 198 (29.73%) Windows 10
8 134 (20.12%) ITIL
9 105 (15.77%) Windows Server
10 98 (14.71%) MS Exchange
11 87 (13.06%) VMware
12 84 (12.61%) SCCM
13 81 (12.16%) Citrix
14 66 (9.91%) Cisco
15 63 (9.46%) Finance
16 53 (7.96%) Security Cleared
16 53 (7.96%) SLA
16 53 (7.96%) LAN
17 52 (7.81%) DNS
17 52 (7.81%) Microsoft Certification
18 51 (7.66%) DHCP
19 48 (7.21%) SharePoint
20 47 (7.06%) Apple
21 45 (6.76%) SC Cleared
22 44 (6.61%) TCP/IP
22 44 (6.61%) WAN
23 43 (6.46%) Firewall
23 43 (6.46%) Windows Server 2008
23 43 (6.46%) Windows 8
24 40 (6.01%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (14.71%) MS Exchange
2 48 (7.21%) SharePoint
3 23 (3.45%) Exchange Server 2010
4 16 (2.40%) IIS
4 16 (2.40%) Skype for Business
5 14 (2.10%) SharePoint Server
6 10 (1.50%) Exchange Server 2003
7 9 (1.35%) Exchange Server 2007
8 8 (1.20%) IBM Notes
9 7 (1.05%) Exchange Server 2013
10 3 (0.45%) Blackberry Enterprise Server
11 2 (0.30%) CMS
11 2 (0.30%) Oracle Workflow
12 1 (0.15%) Confluence
12 1 (0.15%) GroupWise
12 1 (0.15%) Moodle
12 1 (0.15%) WordPress
Applications
1 206 (30.93%) Microsoft Office
2 24 (3.60%) Microsoft Excel
3 15 (2.25%) Microsoft PowerPoint
4 4 (0.60%) MS Visio
5 3 (0.45%) Adobe Creative Suite
6 2 (0.30%) Microsoft Project
7 1 (0.15%) Acrobat
7 1 (0.15%) AutoCAD
7 1 (0.15%) S-PLUS
7 1 (0.15%) Spreadsheet
Business Applications
1 2 (0.30%) Eikon
1 2 (0.30%) Oracle BPM
2 1 (0.15%) assyst
2 1 (0.15%) Oracle Cash Management
2 1 (0.15%) Oracle General Ledger
2 1 (0.15%) Oracle Payables
2 1 (0.15%) Oracle Procure-to-Pay
2 1 (0.15%) Oracle Receivables
2 1 (0.15%) Orchard Housing
2 1 (0.15%) Remedy ITSM
2 1 (0.15%) Unit4 Business World
Cloud Services
1 234 (35.14%) Office 365
2 15 (2.25%) Microsoft Azure
3 7 (1.05%) G Suite
4 5 (0.75%) Azure Active Directory
4 5 (0.75%) SaaS
5 4 (0.60%) OneDrive
6 3 (0.45%) Amazon AWS
6 3 (0.45%) Mimecast
7 1 (0.15%) Dropbox
7 1 (0.15%) Dynamics 365
Communications & Networking
1 53 (7.96%) LAN
2 52 (7.81%) DNS
3 51 (7.66%) DHCP
4 44 (6.61%) TCP/IP
4 44 (6.61%) WAN
5 43 (6.46%) Firewall
6 40 (6.01%) VPN
7 31 (4.65%) Internet
8 29 (4.35%) VoIP
9 19 (2.85%) Skype
10 15 (2.25%) Remote Desktop
11 9 (1.35%) PBX
12 8 (1.20%) Wireless
13 7 (1.05%) SAN
14 6 (0.90%) IP Telephony
15 5 (0.75%) VLAN
15 5 (0.75%) Wi-Fi
16 4 (0.60%) Ethernet
16 4 (0.60%) Unified Communications
17 3 (0.45%) Network Security
Database & Business Intelligence
1 18 (2.70%) SQL Server
2 5 (0.75%) SQL Server 2008
3 3 (0.45%) Electronic Patient Records
3 3 (0.45%) SQL Server 2016
4 1 (0.15%) Crystal Reports
4 1 (0.15%) Data Warehouse
4 1 (0.15%) MS Access
Development Applications
1 3 (0.45%) JIRA
2 2 (0.30%) Team Foundation Server
General
1 63 (9.46%) Finance
2 17 (2.55%) Banking
3 11 (1.65%) Retail
4 9 (1.35%) Law
4 9 (1.35%) Telecoms
5 8 (1.20%) French Language
5 8 (1.20%) Legal
5 8 (1.20%) Publishing
6 7 (1.05%) Manufacturing
7 6 (0.90%) Advertising
7 6 (0.90%) German Language
7 6 (0.90%) Retail Banking
8 5 (0.75%) Electronics
8 5 (0.75%) Marketing
8 5 (0.75%) Pharmaceutical
9 4 (0.60%) Financial Institution
10 3 (0.45%) Military
11 2 (0.30%) Italian Language
11 2 (0.30%) Local Government
11 2 (0.30%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (0.45%) Web Services
2 2 (0.30%) LAMP
3 1 (0.15%) .NET
3 1 (0.15%) 802.1X
3 1 (0.15%) ASP.NET
3 1 (0.15%) HTML
3 1 (0.15%) LDAP
3 1 (0.15%) RSS
3 1 (0.15%) SAP Fiori
3 1 (0.15%) Software Packaging
3 1 (0.15%) XML
3 1 (0.15%) XMPP
Miscellaneous
1 29 (4.35%) Self-Motivation
2 18 (2.70%) Blackberry
2 18 (2.70%) Smartphone
3 17 (2.55%) Data Centre
4 15 (2.25%) Analytical Skills
4 15 (2.25%) Video Conferencing
5 14 (2.10%) Driving Licence
6 12 (1.80%) iPhone
7 11 (1.65%) NHS
8 8 (1.20%) Management Information System
9 6 (0.90%) Device Driver
9 6 (0.90%) iPad
9 6 (0.90%) Replication
10 5 (0.75%) CMDB
10 5 (0.75%) Fat Client
10 5 (0.75%) Thin Client
11 3 (0.45%) e-Health
11 3 (0.45%) LIMS
11 3 (0.45%) PACS
11 3 (0.45%) User Experience
Operating Systems
1 526 (78.98%) Windows
2 201 (30.18%) Windows 7
3 198 (29.73%) Windows 10
4 105 (15.77%) Windows Server
5 43 (6.46%) Windows 8
5 43 (6.46%) Windows Server 2008
6 38 (5.71%) Windows Server 2012
7 33 (4.95%) Android
8 30 (4.50%) Windows XP
9 29 (4.35%) Windows Server 2003
10 19 (2.85%) Linux
11 18 (2.70%) Apple iOS
12 13 (1.95%) Mac OS
13 7 (1.05%) Mac OS X
14 3 (0.45%) Ubuntu
14 3 (0.45%) Unix
15 2 (0.30%) CentOS
15 2 (0.30%) NetWare
15 2 (0.30%) Windows Mobile
15 2 (0.30%) Windows NT
Processes & Methodologies
1 134 (20.12%) ITIL
2 38 (5.71%) Service Management
3 34 (5.11%) Problem-Solving
4 32 (4.80%) Migration
5 28 (4.20%) Incident Management
6 20 (3.00%) ITSM
6 20 (3.00%) Service Delivery
7 19 (2.85%) Server Patching
8 16 (2.40%) Software Distribution
9 14 (2.10%) Change Management
9 14 (2.10%) Security Monitoring
9 14 (2.10%) Security Operations
10 13 (1.95%) Asset Management
10 13 (1.95%) ITIL V3
11 11 (1.65%) Customer Requirements
11 11 (1.65%) Time Management
12 9 (1.35%) Configuration Management
13 8 (1.20%) Continuous Improvement
13 8 (1.20%) Mentoring
13 8 (1.20%) Ticket Management
Programming Languages
1 27 (4.05%) PowerShell
2 21 (3.15%) SQL
3 7 (1.05%) C
4 5 (0.75%) VBA
5 4 (0.60%) Python
6 1 (0.15%) Bash Shell
6 1 (0.15%) C#
6 1 (0.15%) C++
6 1 (0.15%) Java
6 1 (0.15%) JavaScript
6 1 (0.15%) Perl
6 1 (0.15%) PHP
6 1 (0.15%) VBScript
Qualifications
1 53 (7.96%) Security Cleared
2 52 (7.81%) Microsoft Certification
3 45 (6.76%) SC Cleared
4 25 (3.75%) DV Cleared
5 20 (3.00%) ITIL Certification
6 19 (2.85%) MCP
7 15 (2.25%) ITIL Foundation Certificate
7 15 (2.25%) MCSE
8 14 (2.10%) Cisco Certification
9 13 (1.95%) CCNA
10 11 (1.65%) DBS Check
10 11 (1.65%) MCSA
11 9 (1.35%) Degree
12 7 (1.05%) A+ Certification
13 6 (0.90%) MCDST
14 3 (0.45%) MCITP
14 3 (0.45%) MCTS
14 3 (0.45%) Network+ Certification
15 2 (0.30%) CCNP
15 2 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 53 (7.96%) SLA
2 3 (0.45%) HL7
3 1 (0.15%) PMO
3 1 (0.15%) QA
3 1 (0.15%) Sarbanes-Oxley
System Software
1 367 (55.11%) Active Directory
2 36 (5.41%) VMware Infrastructure
3 25 (3.75%) Hyper-V
4 21 (3.15%) XenApp
5 12 (1.80%) XenDesktop
6 6 (0.90%) Terminal Services
7 5 (0.75%) VMware Workstation
8 4 (0.60%) BitLocker
8 4 (0.60%) Terminal Server
8 4 (0.60%) Virtual Machines
8 4 (0.60%) VMware ESXi
9 3 (0.45%) Microsoft App-V
9 3 (0.45%) Virtual Desktop
10 2 (0.30%) Virtual Servers
10 2 (0.30%) vSphere
11 1 (0.15%) IAG
11 1 (0.15%) Microsoft Virtual Server
11 1 (0.15%) pfSense
11 1 (0.15%) Samba
11 1 (0.15%) VMware Server
Systems Management
1 84 (12.61%) SCCM
2 14 (2.10%) McAfee ePO
3 8 (1.20%) Backup Exec
4 5 (0.75%) Norton AntiVirus
5 4 (0.60%) Jamf Pro
5 4 (0.60%) OVSD
6 3 (0.45%) Cisco CUCM
6 3 (0.45%) WSUS
7 2 (0.30%) AirWatch
7 2 (0.30%) Cisco UCCX
7 2 (0.30%) Microsoft Intune
7 2 (0.30%) SCOM
7 2 (0.30%) SCSM
7 2 (0.30%) SmoothWall
7 2 (0.30%) Symantec Endpoint Protection
8 1 (0.15%) FortiGate
8 1 (0.15%) Microsoft Data Protection Manager
8 1 (0.15%) NetVault Backup
8 1 (0.15%) SafeCom
8 1 (0.15%) XenMobile
Vendors
1 310 (46.55%) Microsoft
2 87 (13.06%) VMware
3 81 (12.16%) Citrix
4 66 (9.91%) Cisco
5 47 (7.06%) Apple
6 24 (3.60%) HP
7 20 (3.00%) ServiceNow
8 19 (2.85%) McAfee
9 15 (2.25%) Avaya
10 13 (1.95%) Symantec
11 12 (1.80%) Veeam
12 11 (1.65%) Ivanti
12 11 (1.65%) Remedy
13 8 (1.20%) Dell
13 8 (1.20%) Google
13 8 (1.20%) Lotus
13 8 (1.20%) Sophos
14 7 (1.05%) Fortinet
15 6 (0.90%) Adobe
15 6 (0.90%) MobileIron