Period
to 15 July 2018

The median contractor rate for a 2nd Line Support was £161 per day in advertised job vacancies in England during the 6 months to 15 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
15 Jul 2018
Same period 2017 Same period 2016
Rank 289 358 330
Rank change year-on-year +69 -28 -87
Contract jobs requiring a 2nd Line Support 820 603 742
As % of all contract IT jobs advertised in England 0.87% 0.68% 0.73%
As % of the Job Titles category 0.91% 0.72% 0.77%
Number of daily rates quoted 452 317 371
England median daily rate £161 £158 £168
Median daily rate % change year-on-year +2.38% -5.97% +1.52%
10th Percentile £114 £106 £113
90th Percentile £238 £231 £260
UK median daily rate £163 £155 £160
% change year-on-year +4.84% -3.13% -3.03%
Number of hourly rates quoted 166 129 175
England median hourly rate £16.75 £15.00 £15.00
Median hourly rate % change year-on-year +11.67% - -6.25%
10th Percentile £11.93 £10.60 £10.85
90th Percentile £23.00 £21.25 £22.58
UK median hourly rate £16.50 £15.00 £15.00
% change year-on-year +10.00% - -6.25%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,720 83,662 96,751
% of contract IT jobs with a recognized job title 94.80% 94.95% 95.17%
Number of daily rates quoted 59,343 54,527 63,723
England median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 2,888 2,713 2,885
England median hourly rate £18.70 £18.50 £19.00
Median hourly rate % change year-on-year +1.08% -2.63% +8.57%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £47.00
UK median hourly rate £18.09 £18.70 £19.50
% change year-on-year -3.26% -4.13% +11.43%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 15 July 2018.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 15 July 2018.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 15 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +89 356 £165 -5.71% 33
South East -5 153 £150 - 40
Midlands +30 103 £137 +1.21% 12
North of England -37 94 £170 +36.00% 31
South West +16 60 £133 -13.32% 11
West Midlands -11 60 £140 +16.67% 5
East of England +20 54 £130 - 19
East Midlands +31 43 £132 -29.79% 7
Yorkshire -26 39 £165 +32.00% 9
North West -45 33 £165 +32.00% 20
North East +7 22 £213 +23.55% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 July 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 575 (70.12%) Windows
2 439 (53.54%) Active Directory
3 312 (38.05%) Microsoft
4 256 (31.22%) Windows 7
5 246 (30.00%) Office 365
6 234 (28.54%) Microsoft Office
7 229 (27.93%) Windows 10
8 158 (19.27%) ITIL
9 135 (16.46%) Windows Server
10 131 (15.98%) SCCM
11 121 (14.76%) Citrix
12 112 (13.66%) MS Exchange
13 109 (13.29%) Finance
14 94 (11.46%) Security Cleared
15 92 (11.22%) Windows 8
16 82 (10.00%) Windows Server 2008
17 81 (9.88%) SC Cleared
17 81 (9.88%) Apple
18 74 (9.02%) SLA
18 74 (9.02%) VMware
19 72 (8.78%) LAN
20 69 (8.41%) HP
21 67 (8.17%) Windows Server 2012
22 65 (7.93%) Apple iOS
23 62 (7.56%) Android
23 62 (7.56%) Smartphone
24 60 (7.32%) Problem-Solving
25 58 (7.07%) WAN
25 58 (7.07%) DNS
26 56 (6.83%) Cisco

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 112 (13.66%) MS Exchange
2 45 (5.49%) Exchange Server 2010
3 44 (5.37%) Skype for Business
4 38 (4.63%) SharePoint
5 15 (1.83%) Blackberry Enterprise Server
6 10 (1.22%) Exchange Server 2003
7 8 (0.98%) Exchange Server 2013
7 8 (0.98%) IBM Notes
8 6 (0.73%) Exchange Server 2007
9 4 (0.49%) IIS
9 4 (0.49%) SharePoint 2013
10 3 (0.37%) SharePoint Server
11 1 (0.12%) CMS
11 1 (0.12%) ColdFusion
11 1 (0.12%) WebSphere
Applications
1 234 (28.54%) Microsoft Office
2 51 (6.22%) Microsoft Excel
3 29 (3.54%) Microsoft PowerPoint
4 5 (0.61%) Adobe Creative Suite
5 4 (0.49%) Microsoft Project
5 4 (0.49%) PTC Creo
5 4 (0.49%) Windchill
6 3 (0.37%) MS Visio
7 2 (0.24%) AutoCAD
8 1 (0.12%) CATIA
8 1 (0.12%) Revit
Business Applications
1 4 (0.49%) Unit4 Business World
2 3 (0.37%) Eikon
3 2 (0.24%) Dynamics AX
3 2 (0.24%) Servitor
4 1 (0.12%) Dynamics CRM
4 1 (0.12%) Dynamics NAV
4 1 (0.12%) ENOVIA
4 1 (0.12%) Remedy ITSM
4 1 (0.12%) SAP MM
4 1 (0.12%) SAP PM
4 1 (0.12%) SAP S/4HANA
4 1 (0.12%) SAP WM
Cloud Services
1 246 (30.00%) Office 365
2 17 (2.07%) G Suite
3 13 (1.59%) Microsoft Azure
4 12 (1.46%) OneDrive
5 6 (0.73%) Amazon AWS
6 4 (0.49%) Mimecast
7 2 (0.24%) Adobe Creative Cloud
7 2 (0.24%) SaaS
7 2 (0.24%) Yammer
8 1 (0.12%) AWS Lambda
8 1 (0.12%) Cloud Computing
8 1 (0.12%) PaaS
8 1 (0.12%) Serverless
Communications & Networking
1 72 (8.78%) LAN
2 58 (7.07%) DNS
2 58 (7.07%) WAN
3 53 (6.46%) DHCP
4 47 (5.73%) Skype
5 46 (5.61%) VPN
6 42 (5.12%) Firewall
6 42 (5.12%) TCP/IP
7 38 (4.63%) VoIP
8 37 (4.51%) Remote Desktop
9 25 (3.05%) Internet
10 23 (2.80%) Wi-Fi
11 12 (1.46%) SMS
12 11 (1.34%) 3G
12 11 (1.34%) IP Telephony
13 8 (0.98%) Network Security
13 8 (0.98%) SAN
13 8 (0.98%) Wireless
14 6 (0.73%) Intranet
14 6 (0.73%) VLAN
Database & Business Intelligence
1 13 (1.59%) SQL Server
2 2 (0.24%) Amazon RDS
2 2 (0.24%) Big Data
3 1 (0.12%) Data Warehouse
3 1 (0.12%) DB2
3 1 (0.12%) GIS
3 1 (0.12%) Hadoop
3 1 (0.12%) MySQL
3 1 (0.12%) SAP HANA
3 1 (0.12%) SQL Server 2008
3 1 (0.12%) SQL Server 2012
Development Applications
1 10 (1.22%) JIRA
2 3 (0.37%) Team Foundation Server
3 1 (0.12%) WinDbg
General
1 109 (13.29%) Finance
2 27 (3.29%) Law
3 22 (2.68%) Banking
4 17 (2.07%) Telecoms
5 15 (1.83%) Retail
6 11 (1.34%) Legal
7 10 (1.22%) Advertising
8 8 (0.98%) Manufacturing
9 7 (0.85%) Mandarin Language
10 6 (0.73%) Publishing
11 4 (0.49%) Marketing
11 4 (0.49%) Pharmaceutical
12 3 (0.37%) Financial Institution
12 3 (0.37%) French Language
12 3 (0.37%) Investment Banking
12 3 (0.37%) Military
12 3 (0.37%) Spanish Language
13 2 (0.24%) Automotive
13 2 (0.24%) Italian Language
13 2 (0.24%) Multimedia
Libraries, Frameworks & Software Standards
1 4 (0.49%) .NET
1 4 (0.49%) Software Packaging
1 4 (0.49%) Web Services
2 2 (0.24%) X-Windows
3 1 (0.12%) CSS
3 1 (0.12%) HTML
3 1 (0.12%) jQuery
3 1 (0.12%) LDAP
3 1 (0.12%) SAP Fiori
3 1 (0.12%) Twitter Bootstrap
3 1 (0.12%) WAP
3 1 (0.12%) Web Services Management
Miscellaneous
1 62 (7.56%) Smartphone
2 40 (4.88%) Blackberry
3 37 (4.51%) iPhone
4 30 (3.66%) Analytical Skills
5 28 (3.41%) iPad
5 28 (3.41%) Self-Motivation
6 25 (3.05%) Fat Client
6 25 (3.05%) Thin Client
7 20 (2.44%) Management Information System
8 16 (1.95%) Data Centre
9 14 (1.71%) Video Conferencing
10 12 (1.46%) Computer Science
11 8 (0.98%) NHS
12 6 (0.73%) AS400
12 6 (0.73%) BYOD
13 5 (0.61%) Mobile App
14 3 (0.37%) Driving Licence
14 3 (0.37%) Fintech
14 3 (0.37%) Life Science
14 3 (0.37%) Replication
Operating Systems
1 575 (70.12%) Windows
2 256 (31.22%) Windows 7
3 229 (27.93%) Windows 10
4 135 (16.46%) Windows Server
5 92 (11.22%) Windows 8
6 82 (10.00%) Windows Server 2008
7 67 (8.17%) Windows Server 2012
8 65 (7.93%) Apple iOS
9 62 (7.56%) Android
10 44 (5.37%) Windows XP
11 32 (3.90%) Windows Server 2003
12 27 (3.29%) Mac OS
13 23 (2.80%) Mac OS X
14 18 (2.20%) Linux
15 8 (0.98%) Unix
16 4 (0.49%) Windows Mobile
17 3 (0.37%) Windows Phone
18 2 (0.24%) Ubuntu
18 2 (0.24%) Windows 2000
18 2 (0.24%) Windows Vista
Processes & Methodologies
1 158 (19.27%) ITIL
2 60 (7.32%) Problem-Solving
3 45 (5.49%) Service Management
4 44 (5.37%) Incident Management
5 37 (4.51%) Migration
6 31 (3.78%) Mobile Device Management
7 29 (3.54%) Asset Management
8 28 (3.41%) Service Delivery
9 25 (3.05%) ITSM
10 21 (2.56%) Problem Management
10 21 (2.56%) Time Management
11 20 (2.44%) Break/Fix
12 16 (1.95%) Patch Management
13 14 (1.71%) ITIL V3
14 13 (1.59%) Change Management
15 11 (1.34%) Software Delivery
15 11 (1.34%) Statistics
16 9 (1.10%) Line Management
17 8 (0.98%) Application Packaging
17 8 (0.98%) Ticket Management
Programming Languages
1 26 (3.17%) SQL
2 17 (2.07%) PowerShell
3 7 (0.85%) C
4 3 (0.37%) Java
4 3 (0.37%) T-SQL
4 3 (0.37%) VBScript
5 1 (0.12%) C#
5 1 (0.12%) JavaScript
5 1 (0.12%) Python
5 1 (0.12%) VB
5 1 (0.12%) VB.NET
5 1 (0.12%) VBA
Qualifications
1 94 (11.46%) Security Cleared
2 81 (9.88%) SC Cleared
3 28 (3.41%) Microsoft Certification
4 22 (2.68%) Degree
5 17 (2.07%) ITIL Certification
6 16 (1.95%) MCP
7 14 (1.71%) Cisco Certification
8 13 (1.59%) MCSE
9 11 (1.34%) CCNA
9 11 (1.34%) DBS Check
10 8 (0.98%) BPSS Clearance
11 7 (0.85%) Computer Science Degree
11 7 (0.85%) MCSA
12 6 (0.73%) DV Cleared
12 6 (0.73%) ITIL Foundation Certificate
13 4 (0.49%) A+ Certification
14 2 (0.24%) CTC Cleared
14 2 (0.24%) GISP
14 2 (0.24%) MCITP
15 1 (0.12%) JNCIA
Quality Assurance & Compliance
1 74 (9.02%) SLA
2 6 (0.73%) Disclosure Scotland
2 6 (0.73%) Sarbanes-Oxley
3 3 (0.37%) GDPR
3 3 (0.37%) QA
4 2 (0.24%) JSP 440
5 1 (0.12%) ISO/IEC 27001
5 1 (0.12%) PMO
System Software
1 439 (53.54%) Active Directory
2 43 (5.24%) VMware Infrastructure
3 24 (2.93%) XenApp
4 18 (2.20%) Hyper-V
5 14 (1.71%) Microsoft App-V
6 12 (1.46%) XenDesktop
7 11 (1.34%) BitLocker
8 8 (0.98%) VMware Workstation
9 6 (0.73%) VMware ESXi
10 5 (0.61%) Terminal Services
10 5 (0.61%) Virtual Machines
10 5 (0.61%) XenServer
11 3 (0.37%) Virtual Servers
11 3 (0.37%) vSphere
12 2 (0.24%) Citrix Presentation Server
12 2 (0.24%) IAG
12 2 (0.24%) Virtual Desktop
12 2 (0.24%) VirtualBox
13 1 (0.12%) Docker
13 1 (0.12%) VMware Server
Systems Management
1 131 (15.98%) SCCM
2 30 (3.66%) Systems Management Server (SMS)
3 10 (1.22%) Norton AntiVirus
4 9 (1.10%) Microsoft Intune
5 7 (0.85%) Backup Exec
6 6 (0.73%) SCOM
6 6 (0.73%) Symantec Endpoint Protection
7 5 (0.61%) McAfee ePO
8 4 (0.49%) vCenter Server
8 4 (0.49%) WSUS
9 3 (0.37%) AirWatch
10 1 (0.12%) AppManager
10 1 (0.12%) Control-M
10 1 (0.12%) NetBackup
10 1 (0.12%) OpenView Configuration Management
10 1 (0.12%) Opscode Chef
10 1 (0.12%) Puppet
10 1 (0.12%) SafeCom
10 1 (0.12%) Single Sign-On
10 1 (0.12%) Tivoli
Vendors
1 312 (38.05%) Microsoft
2 121 (14.76%) Citrix
3 81 (9.88%) Apple
4 74 (9.02%) VMware
5 69 (8.41%) HP
6 56 (6.83%) Cisco
7 33 (4.02%) Google
8 29 (3.54%) Ivanti
9 24 (2.93%) Remedy
10 19 (2.32%) McAfee
11 15 (1.83%) ServiceNow
12 14 (1.71%) Adobe
12 14 (1.71%) Sony
13 13 (1.59%) Symantec
14 11 (1.34%) Bloomberg
14 11 (1.34%) Dell
15 10 (1.22%) ThinPrint
16 9 (1.10%) SolarWinds
17 8 (0.98%) Altiris
17 8 (0.98%) Lotus