Period
to 18 October 2018

The median contractor rate for a 2nd Line Support was £163 per day in advertised job vacancies in England during the 6 months to 18 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK > England
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 275 332 332
Rank change year-on-year +57 0 -93
Contract jobs requiring a 2nd Line Support 887 688 746
As % of all contract IT jobs advertised in England 0.94% 0.75% 0.76%
As % of the Job Titles category 0.99% 0.79% 0.80%
Number of daily rates quoted 464 382 395
England median daily rate £163 £150 £160
Median daily rate % change year-on-year +8.33% -6.25% -0.93%
10th Percentile £113 £111 £108
90th Percentile £235 £225 £250
UK median daily rate £161 £150 £160
% change year-on-year +7.50% -6.25% -0.93%
Number of hourly rates quoted 189 128 153
England median hourly rate £16.50 £15.13 £15.00
Median hourly rate % change year-on-year +9.09% +0.83% -
10th Percentile £11.97 £11.25 £10.78
90th Percentile £23.80 £21.90 £23.75
UK median hourly rate £16.50 £15.50 £15.00
% change year-on-year +6.45% +3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,252 86,678 93,612
% of contract IT jobs with a recognized job title 94.72% 94.86% 94.90%
Number of daily rates quoted 59,439 57,438 61,666
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,830 2,559 2,986
England median hourly rate £18.18 £18.70 £18.50
Median hourly rate % change year-on-year -2.77% +1.08% +4.11%
10th Percentile £11.17 £10.78 £10.50
90th Percentile £48.75 £48.75 £46.50
UK median hourly rate £18.00 £18.70 £18.28
% change year-on-year -3.74% +2.33% +1.58%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in England.

Contractor daily rate trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 18 October 2018.

Contractor daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in England.

Contractor hourly rate trend for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support in England over the 6 months to 18 October 2018.

Contractor hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +50 355 £165 +1.54% 44
South East +16 168 £166 +12.37% 34
Midlands +33 127 £150 +20.00% 22
North of England -29 118 £173 +13.11% 33
East of England +28 78 £150 +8.11% 21
West Midlands +3 72 £146 +27.47% 18
East Midlands +38 55 £155 +14.81% 4
Yorkshire -37 50 £200 +42.86% 9
North West -13 49 £140 - 20
South West -25 43 £140 - 15
North East +11 19 £180 +4.65% 4
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 October 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 632 (71.25%) Windows
2 481 (54.23%) Active Directory
3 353 (39.80%) Microsoft
4 287 (32.36%) Office 365
5 257 (28.97%) Windows 7
6 244 (27.51%) Windows 10
7 234 (26.38%) Microsoft Office
8 172 (19.39%) ITIL
9 146 (16.46%) Windows Server
10 123 (13.87%) SCCM
11 108 (12.18%) Citrix
12 104 (11.72%) Apple
13 103 (11.61%) MS Exchange
14 92 (10.37%) Finance
14 92 (10.37%) Security Cleared
15 91 (10.26%) Windows Server 2008
15 91 (10.26%) VMware
16 79 (8.91%) Cisco
17 77 (8.68%) Windows Server 2012
18 76 (8.57%) SC Cleared
19 72 (8.12%) DNS
20 64 (7.22%) LAN
21 62 (6.99%) DHCP
22 61 (6.88%) Microsoft Certification
23 60 (6.76%) Apple iOS
24 58 (6.54%) Windows 8
24 58 (6.54%) VoIP
25 57 (6.43%) HP
26 56 (6.31%) Problem-Solving
26 56 (6.31%) SLA

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (11.61%) MS Exchange
2 50 (5.64%) SharePoint
3 39 (4.40%) Skype for Business
4 38 (4.28%) Exchange Server 2010
5 10 (1.13%) Exchange Server 2003
5 10 (1.13%) Exchange Server 2013
6 9 (1.01%) Blackberry Enterprise Server
7 8 (0.90%) Exchange Server 2007
7 8 (0.90%) IBM Notes
8 6 (0.68%) IIS
9 4 (0.45%) SharePoint Server
10 2 (0.23%) Apache
10 2 (0.23%) WordPress
11 1 (0.11%) CMS
11 1 (0.11%) ColdFusion
11 1 (0.11%) SharePoint 2013
11 1 (0.11%) SugarCRM
11 1 (0.11%) WebSphere
Applications
1 234 (26.38%) Microsoft Office
2 34 (3.83%) Microsoft Excel
3 22 (2.48%) Microsoft PowerPoint
4 9 (1.01%) MS Visio
5 5 (0.56%) Adobe Creative Suite
6 4 (0.45%) PTC Creo
6 4 (0.45%) Windchill
7 3 (0.34%) Microsoft Project
8 2 (0.23%) Spreadsheet
9 1 (0.11%) Acrobat
9 1 (0.11%) CATIA
Business Applications
1 3 (0.34%) Unit4 Business World
2 2 (0.23%) Dynamics CRM
3 1 (0.11%) Eikon
3 1 (0.11%) Elite 3E
3 1 (0.11%) ENOVIA
3 1 (0.11%) SAP MM
3 1 (0.11%) SAP PM
3 1 (0.11%) SAP WM
3 1 (0.11%) Temenos T24
Cloud Services
1 287 (32.36%) Office 365
2 27 (3.04%) Microsoft Azure
3 14 (1.58%) G Suite
4 10 (1.13%) OneDrive
5 7 (0.79%) Azure Active Directory
5 7 (0.79%) Mimecast
6 2 (0.23%) Amazon AWS
6 2 (0.23%) Yammer
7 1 (0.11%) Adobe Creative Cloud
7 1 (0.11%) IaaS
7 1 (0.11%) SaaS
7 1 (0.11%) Salesforce Service Cloud
Communications & Networking
1 72 (8.12%) DNS
2 64 (7.22%) LAN
3 62 (6.99%) DHCP
4 58 (6.54%) VoIP
5 54 (6.09%) TCP/IP
6 50 (5.64%) WAN
7 45 (5.07%) VPN
8 44 (4.96%) Firewall
9 42 (4.74%) Skype
10 31 (3.49%) Remote Desktop
11 21 (2.37%) Internet
12 17 (1.92%) Cisco IOS
13 14 (1.58%) Wi-Fi
14 12 (1.35%) Wireless
15 11 (1.24%) IP Telephony
15 11 (1.24%) PBX
15 11 (1.24%) WebEx
16 10 (1.13%) Network Security
16 10 (1.13%) SAN
17 7 (0.79%) SMS
Database & Business Intelligence
1 13 (1.47%) SQL Server
2 2 (0.23%) Amazon RDS
2 2 (0.23%) Oracle Reports
2 2 (0.23%) SQL Server 2008
3 1 (0.11%) Big Data
3 1 (0.11%) Crystal Reports
3 1 (0.11%) Hadoop
3 1 (0.11%) MS Access
Development Applications
1 9 (1.01%) JIRA
2 2 (0.23%) Git (software)
2 2 (0.23%) Team Foundation Server
3 1 (0.11%) WinDbg
General
1 92 (10.37%) Finance
2 25 (2.82%) Law
3 19 (2.14%) Banking
4 15 (1.69%) Retail
5 14 (1.58%) Manufacturing
5 14 (1.58%) Telecoms
6 13 (1.47%) Spanish Language
7 12 (1.35%) Publishing
8 10 (1.13%) Advertising
8 10 (1.13%) French Language
9 9 (1.01%) Italian Language
9 9 (1.01%) Pharmaceutical
10 8 (0.90%) Legal
11 6 (0.68%) Financial Institution
12 5 (0.56%) Mandarin Language
12 5 (0.56%) Military
12 5 (0.56%) Retail Banking
13 3 (0.34%) German Language
13 3 (0.34%) Marketing
14 2 (0.23%) Automotive
Libraries, Frameworks & Software Standards
1 3 (0.34%) .NET
1 3 (0.34%) Software Packaging
1 3 (0.34%) Web Services
2 2 (0.23%) SOAP
3 1 (0.11%) 802.1X
3 1 (0.11%) ASP.NET
3 1 (0.11%) COM
3 1 (0.11%) CSS
3 1 (0.11%) Flash
3 1 (0.11%) HTML
3 1 (0.11%) jQuery
3 1 (0.11%) Twitter Bootstrap
3 1 (0.11%) WAP
3 1 (0.11%) XMPP
3 1 (0.11%) X-Windows
Miscellaneous
1 43 (4.85%) Smartphone
2 36 (4.06%) Analytical Skills
3 31 (3.49%) Blackberry
4 29 (3.27%) Self-Motivation
5 26 (2.93%) iPhone
6 24 (2.71%) iPad
7 19 (2.14%) Data Centre
8 16 (1.80%) Video Conferencing
9 15 (1.69%) Management Information System
10 14 (1.58%) Fat Client
10 14 (1.58%) Thin Client
11 9 (1.01%) Driving Licence
12 8 (0.90%) Computer Science
13 7 (0.79%) Mobile App
14 6 (0.68%) User Experience
15 5 (0.56%) CMDB
16 4 (0.45%) AS400
16 4 (0.45%) Handset
16 4 (0.45%) Life Science
17 3 (0.34%) NHS
Operating Systems
1 632 (71.25%) Windows
2 257 (28.97%) Windows 7
3 244 (27.51%) Windows 10
4 146 (16.46%) Windows Server
5 91 (10.26%) Windows Server 2008
6 77 (8.68%) Windows Server 2012
7 60 (6.76%) Apple iOS
8 58 (6.54%) Windows 8
9 54 (6.09%) Android
10 42 (4.74%) Windows XP
11 31 (3.49%) Mac OS
12 29 (3.27%) Windows Server 2003
13 28 (3.16%) Linux
14 22 (2.48%) Mac OS X
15 10 (1.13%) Unix
16 4 (0.45%) Ubuntu
16 4 (0.45%) Windows Mobile
17 3 (0.34%) AIX
17 3 (0.34%) Windows Phone
18 2 (0.23%) Solaris
Processes & Methodologies
1 172 (19.39%) ITIL
2 56 (6.31%) Problem-Solving
3 40 (4.51%) Incident Management
4 36 (4.06%) Migration
5 34 (3.83%) Asset Management
6 31 (3.49%) Service Management
7 30 (3.38%) Service Delivery
8 23 (2.59%) ITIL V3
8 23 (2.59%) ITSM
9 22 (2.48%) Break/Fix
10 18 (2.03%) Mobile Device Management
11 15 (1.69%) Ticket Management
12 14 (1.58%) Time Management
13 13 (1.47%) Application Packaging
14 12 (1.35%) Infrastructure Engineering
14 12 (1.35%) Problem Management
14 12 (1.35%) Server Management
15 10 (1.13%) Patch Management
15 10 (1.13%) Root Cause Analysis
16 9 (1.01%) Data Protection
Programming Languages
1 31 (3.49%) SQL
2 19 (2.14%) PowerShell
3 6 (0.68%) Java
4 5 (0.56%) C
5 4 (0.45%) JavaScript
5 4 (0.45%) Python
6 3 (0.34%) Perl
6 3 (0.34%) VBA
7 2 (0.23%) C#
8 1 (0.11%) C++
8 1 (0.11%) PHP
8 1 (0.11%) T-SQL
8 1 (0.11%) VB
8 1 (0.11%) VB.NET
8 1 (0.11%) VBScript
Qualifications
1 92 (10.37%) Security Cleared
2 76 (8.57%) SC Cleared
3 61 (6.88%) Microsoft Certification
4 22 (2.48%) CCNA
4 22 (2.48%) Cisco Certification
4 22 (2.48%) MCSA
5 21 (2.37%) Degree
5 21 (2.37%) MCP
6 18 (2.03%) DBS Check
7 17 (1.92%) DV Cleared
7 17 (1.92%) ITIL Certification
8 16 (1.80%) MCSE
9 14 (1.58%) A+ Certification
10 13 (1.47%) ITIL Foundation Certificate
11 5 (0.56%) Network+ Certification
12 4 (0.45%) Computer Science Degree
12 4 (0.45%) MCDST
13 3 (0.34%) MCITP
14 2 (0.23%) CHECK Team Member
14 2 (0.23%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 56 (6.31%) SLA
2 4 (0.45%) QA
3 3 (0.34%) GDPR
3 3 (0.34%) ISO/IEC 27001
3 3 (0.34%) JSP 440
3 3 (0.34%) Sarbanes-Oxley
4 1 (0.11%) Disclosure Scotland
System Software
1 481 (54.23%) Active Directory
2 47 (5.30%) VMware Infrastructure
3 24 (2.71%) Hyper-V
4 17 (1.92%) XenApp
5 12 (1.35%) BitLocker
5 12 (1.35%) VMware Workstation
5 12 (1.35%) XenDesktop
6 9 (1.01%) Microsoft App-V
7 8 (0.90%) Terminal Services
7 8 (0.90%) VMware ESXi
8 5 (0.56%) Virtual Machines
8 5 (0.56%) Virtual Servers
9 4 (0.45%) Virtual Desktop
10 3 (0.34%) vSphere
11 2 (0.23%) IAG
11 2 (0.23%) NFS
11 2 (0.23%) VMware Server
11 2 (0.23%) XenServer
12 1 (0.11%) Docker
12 1 (0.11%) Firmware
Systems Management
1 123 (13.87%) SCCM
2 17 (1.92%) Systems Management Server (SMS)
3 12 (1.35%) Microsoft Intune
4 10 (1.13%) Backup Exec
4 10 (1.13%) Norton AntiVirus
5 9 (1.01%) McAfee ePO
6 6 (0.68%) SCOM
6 6 (0.68%) Symantec Endpoint Protection
6 6 (0.68%) WSUS
7 4 (0.45%) Cisco CUCM
8 2 (0.23%) AirWatch
8 2 (0.23%) Jamf Pro
8 2 (0.23%) OVSD
8 2 (0.23%) Puppet
8 2 (0.23%) Tivoli
9 1 (0.11%) Cisco UCCX
9 1 (0.11%) Nessus
9 1 (0.11%) NetBackup
9 1 (0.11%) OpenView
9 1 (0.11%) OpenView Configuration Management
Vendors
1 353 (39.80%) Microsoft
2 108 (12.18%) Citrix
3 104 (11.72%) Apple
4 91 (10.26%) VMware
5 79 (8.91%) Cisco
6 57 (6.43%) HP
7 24 (2.71%) Google
8 22 (2.48%) McAfee
8 22 (2.48%) Remedy
9 18 (2.03%) ServiceNow
9 18 (2.03%) Sony
10 17 (1.92%) Symantec
11 13 (1.47%) Ivanti
12 12 (1.35%) Altiris
12 12 (1.35%) Avaya
12 12 (1.35%) Bloomberg
13 10 (1.13%) Veeam
14 9 (1.01%) Sophos
15 8 (0.90%) Lotus
15 8 (0.90%) Reuters