Period
to 16 January 2019

The median contractor rate for a Technical Support was £230 per day in advertised job vacancies in the East of England during the 6 months to 16 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
England > East of England
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 163 178 171
Rank change year-on-year +15 -7 +12
Contract jobs requiring a Technical Support 34 17 12
As % of all contract IT jobs advertised in the East of England 0.75% 0.35% 0.27%
As % of the Job Titles category 0.80% 0.37% 0.28%
Number of daily rates quoted 13 7 8
East of England median daily rate £230 £225 £250
Median daily rate % change year-on-year +2.22% -10.00% +10.62%
10th Percentile £138 £126 £145
90th Percentile £387 £430 £300
England median daily rate £245 £250 £268
% change year-on-year -2.00% -6.54% -9.32%
Number of hourly rates quoted 11 4 1
East of England median hourly rate £19.25 £18.33 £12.00
Median hourly rate % change year-on-year +5.02% +52.75% -40.00%
10th Percentile £12.55 £10.66 £11.50
90th Percentile £20.13 £26.00 £12.50
England median hourly rate £17.50 £17.13 £15.49
% change year-on-year +2.19% +10.56% -3.19%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,250 4,543 4,332
% of contract IT jobs with a recognized job title 93.92% 94.86% 95.86%
Number of daily rates quoted 2,500 2,636 2,462
East of England median daily rate £425 £413 £388
Median daily rate % change year-on-year +3.03% +6.38% -0.58%
10th Percentile £200 £213 £200
90th Percentile £588 £575 £538
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.41%
Number of hourly rates quoted 271 317 355
East of England median hourly rate £17.38 £19.50 £20.00
Median hourly rate % change year-on-year -10.90% -2.50% -11.11%
10th Percentile £11.00 £10.84 £11.02
90th Percentile £50.00 £47.50 £47.50
England median hourly rate £18.70 £18.50 £18.16
% change year-on-year +1.08% +1.90% +0.86%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in the East of England.

Contractor daily rate trend for Technical Support in the East of England

Technical Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Technical Support in the East of England over the 6 months to 16 January 2019.

Contractor daily rate histogram for Technical Support in the East of England

Technical Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in the East of England.

Contractor hourly rate trend for Technical Support in the East of England

Technical Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +28 15 £230 +2.22% 2
Norfolk +17 7 £385 -
Essex -20 5 £181 +45.00% 1
Hertfordshire +6 3 £140 -31.71% 3
East Anglia - 2 £162 -
Bedfordshire +12 1 - - 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 16 January 2019, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Technical Support in the job title.

1 20 (58.82%) Microsoft
2 14 (41.18%) Active Directory
3 13 (38.24%) Windows
4 10 (29.41%) Service Management
4 10 (29.41%) Management Information System
4 10 (29.41%) SCCM
5 8 (23.53%) Dynamics CRM
5 8 (23.53%) VMware
5 8 (23.53%) CRM
5 8 (23.53%) Dynamics 365
6 7 (20.59%) Microsoft Office
6 7 (20.59%) ITIL
6 7 (20.59%) Business Intelligence
6 7 (20.59%) A+ Certification
6 7 (20.59%) Telecoms
6 7 (20.59%) Microsoft Azure
6 7 (20.59%) Continuous Improvement
6 7 (20.59%) Analytical Skills
7 6 (17.65%) Windows 10
7 6 (17.65%) Office 365
7 6 (17.65%) ITIL V3
7 6 (17.65%) IaaS
7 6 (17.65%) ServiceNow
7 6 (17.65%) SaaS
7 6 (17.65%) PaaS
8 5 (14.71%) VMware Infrastructure
8 5 (14.71%) Windows Server 2012
8 5 (14.71%) Windows Server
8 5 (14.71%) Apple
8 5 (14.71%) Citrix

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.94%) SharePoint
1 1 (2.94%) Skype for Business
Applications
1 7 (20.59%) Microsoft Office
2 3 (8.82%) Microsoft Project
3 1 (2.94%) Microsoft Excel
Business Applications
1 8 (23.53%) Dynamics CRM
Cloud Services
1 8 (23.53%) Dynamics 365
2 7 (20.59%) Microsoft Azure
3 6 (17.65%) IaaS
3 6 (17.65%) Office 365
3 6 (17.65%) PaaS
3 6 (17.65%) SaaS
4 3 (8.82%) G Suite
4 3 (8.82%) OneDrive
Communications & Networking
1 3 (8.82%) Cisco IPT
1 3 (8.82%) IP Telephony
1 3 (8.82%) WAN
2 2 (5.88%) DHCP
2 2 (5.88%) DNS
2 2 (5.88%) Firewall
2 2 (5.88%) WebEx
3 1 (2.94%) Network Security
3 1 (2.94%) SAN
3 1 (2.94%) Skype
3 1 (2.94%) VoIP
Database & Business Intelligence
1 1 (2.94%) Power BI
1 1 (2.94%) SQL Server
General
1 7 (20.59%) Telecoms
2 4 (11.76%) Marketing
3 2 (5.88%) Pharmaceutical
4 1 (2.94%) Legal
Miscellaneous
1 10 (29.41%) Management Information System
2 7 (20.59%) Analytical Skills
3 4 (11.76%) User Experience
4 1 (2.94%) Data Centre
4 1 (2.94%) Enterprise Software
4 1 (2.94%) Fat Client
4 1 (2.94%) Freedom of Information
4 1 (2.94%) Thin Client
Operating Systems
1 13 (38.24%) Windows
2 6 (17.65%) Windows 10
3 5 (14.71%) Windows Server
3 5 (14.71%) Windows Server 2012
4 4 (11.76%) Apple iOS
5 3 (8.82%) Mac OS
5 3 (8.82%) Windows Server 2008
6 2 (5.88%) Windows 7
7 1 (2.94%) Linux
7 1 (2.94%) Unix
7 1 (2.94%) Windows Server 2003
7 1 (2.94%) Windows XP
Processes & Methodologies
1 10 (29.41%) Service Management
2 8 (23.53%) CRM
3 7 (20.59%) Business Intelligence
3 7 (20.59%) Continuous Improvement
3 7 (20.59%) ITIL
4 6 (17.65%) ITIL V3
5 5 (14.71%) Problem-Solving
6 4 (11.76%) Agile Software Development
6 4 (11.76%) Asset Management
6 4 (11.76%) ITSM
6 4 (11.76%) Matrix Organization
7 3 (8.82%) Line Management
7 3 (8.82%) PRINCE2
7 3 (8.82%) Project Management
7 3 (8.82%) Scrum
7 3 (8.82%) Service Delivery
7 3 (8.82%) Software Deployment
8 2 (5.88%) Network Management
9 1 (2.94%) Process Improvement
9 1 (2.94%) Waterfall
Programming Languages
1 1 (2.94%) PowerShell
Qualifications
1 7 (20.59%) A+ Certification
2 3 (8.82%) CCNA
2 3 (8.82%) Cisco Certification
2 3 (8.82%) Network+ Certification
3 2 (5.88%) DBS Check
3 2 (5.88%) Degree
4 1 (2.94%) MCSA
4 1 (2.94%) MCSE
4 1 (2.94%) Microsoft Certification
Quality Assurance & Compliance
1 3 (8.82%) SLA
System Software
1 14 (41.18%) Active Directory
2 5 (14.71%) VMware Infrastructure
3 3 (8.82%) Virtual Servers
Systems Management
1 10 (29.41%) SCCM
2 3 (8.82%) Systems Management Server (SMS)
3 1 (2.94%) WSUS
Vendors
1 20 (58.82%) Microsoft
2 8 (23.53%) VMware
3 6 (17.65%) ServiceNow
4 5 (14.71%) Apple
4 5 (14.71%) Citrix
5 3 (8.82%) Cisco
5 3 (8.82%) Dell
6 1 (2.94%) Facebook
6 1 (2.94%) Google