Period
to 24 November 2017

The median contractor rate for a Technical Support was £240 per day in advertised job vacancies in the East of England during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
England > East of England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 179 186 196
Rank change year-on-year +7 +10 -7
Contract jobs requiring a Technical Support 20 12 18
As % of all contract IT jobs advertised in the East of England 0.39% 0.25% 0.30%
As % of the Job Titles category 0.41% 0.26% 0.32%
Number of daily rates quoted 7 5 6
East of England median daily rate £240 £210 £226
Median daily rate % change year-on-year +14.29% -6.87% +0.22%
10th Percentile £126 £115 £143
90th Percentile £430 £300 £326
England median daily rate £275 £300 £290
% change year-on-year -8.33% +3.45% +23.40%
Number of hourly rates quoted 10 2 13
East of England median hourly rate £14.18 £15.75 £17.00
Median hourly rate % change year-on-year -10.00% -7.35% +3.03%
10th Percentile £9.92 £12.28 £8.75
90th Percentile £26.00 £19.03 £22.40
England median hourly rate £14.28 £17.50 £17.00
% change year-on-year -18.43% +2.94% +3.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4850 4660 5637
% of contract IT jobs with a recognized job title 93.99% 95.55% 95.14%
Number of daily rates quoted 2783 2685 3295
East of England median daily rate £413 £388 £388
Median daily rate % change year-on-year +6.45% - +3.33%
10th Percentile £200 £200 £206
90th Percentile £575 £538 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 385 381 536
East of England median hourly rate £18.00 £22.50 £20.94
Median hourly rate % change year-on-year -20.00% +7.48% +4.68%
10th Percentile £11.00 £11.17 £10.50
90th Percentile £47.50 £46.75 £43.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in the East of England.

Contractor daily rate trend for Technical Support in the East of England

Technical Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Technical Support in the East of England over the 6 months to 24 November 2017.

Contractor daily rate histogram for Technical Support in the East of England

Technical Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in the East of England.

Contractor hourly rate trend for Technical Support in the East of England

Technical Support
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Technical Support in the East of England over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Technical Support in the East of England

Technical Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +1 12 £205 +36.67%
Bedfordshire -7 3 £363 -
Essex -22 2 £125 -58.33% 2
Cambridgeshire -20 1 - - 5
Norfolk - 1 - - 1
Suffolk - 1 - -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 November 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Technical Support in the job title.

1 14 (70.00%) Windows
2 10 (50.00%) Microsoft
3 7 (35.00%) SLA
4 6 (30.00%) MS Exchange
5 5 (25.00%) Microsoft Office
5 5 (25.00%) Active Directory
5 5 (25.00%) HP
6 4 (20.00%) VMware Infrastructure
6 4 (20.00%) Windows Server
6 4 (20.00%) VMware
6 4 (20.00%) LAN
6 4 (20.00%) Linux
6 4 (20.00%) SQL
7 3 (15.00%) ITIL
7 3 (15.00%) SMTP
7 3 (15.00%) Cisco
7 3 (15.00%) HTTP
7 3 (15.00%) Dell
7 3 (15.00%) Management Information System
7 3 (15.00%) Server Virtualisation
7 3 (15.00%) Mobile App
7 3 (15.00%) Virtual Desktop
8 2 (10.00%) Windows 7
8 2 (10.00%) Security Cleared
8 2 (10.00%) Telecoms
8 2 (10.00%) Stakeholder Management
8 2 (10.00%) Asset Management
9 1 (5.00%) Incident Management
9 1 (5.00%) Degree
9 1 (5.00%) JIRA

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (30.00%) MS Exchange
2 1 (5.00%) Exchange Server 2010
2 1 (5.00%) IIS
2 1 (5.00%) SharePoint
Applications
1 5 (25.00%) Microsoft Office
Cloud Services
1 1 (5.00%) Microsoft Azure
1 1 (5.00%) Office 365
Communications & Networking
1 4 (20.00%) LAN
2 3 (15.00%) HTTP
2 3 (15.00%) SMTP
3 1 (5.00%) DHCP
3 1 (5.00%) DNS
3 1 (5.00%) Firewall
3 1 (5.00%) Internet
3 1 (5.00%) VoIP
3 1 (5.00%) WAN
Database & Business Intelligence
1 1 (5.00%) SQL Server
Development Applications
1 1 (5.00%) JIRA
General
1 2 (10.00%) Telecoms
2 1 (5.00%) Manufacturing
2 1 (5.00%) Retail
Libraries, Frameworks & Software Standards
1 1 (5.00%) HTML
Miscellaneous
1 3 (15.00%) Management Information System
1 3 (15.00%) Mobile App
2 1 (5.00%) Analytical Skills
2 1 (5.00%) Data Centre
2 1 (5.00%) EPoS
2 1 (5.00%) Replication
2 1 (5.00%) Video Conferencing
2 1 (5.00%) Virtual Team
Operating Systems
1 14 (70.00%) Windows
2 4 (20.00%) Linux
2 4 (20.00%) Windows Server
3 2 (10.00%) Windows 7
4 1 (5.00%) OpenVMS
4 1 (5.00%) Unix
4 1 (5.00%) VMS
4 1 (5.00%) Windows 10
Processes & Methodologies
1 3 (15.00%) ITIL
1 3 (15.00%) Server Virtualisation
2 2 (10.00%) Asset Management
2 2 (10.00%) Stakeholder Management
3 1 (5.00%) Agile Software Development
3 1 (5.00%) Business Continuity
3 1 (5.00%) Change Management
3 1 (5.00%) Continuous Improvement
3 1 (5.00%) DevOps
3 1 (5.00%) E-Commerce
3 1 (5.00%) Incident Management
3 1 (5.00%) Information Security
3 1 (5.00%) ITIL V3
3 1 (5.00%) ITSM
3 1 (5.00%) Matrix Organization
3 1 (5.00%) Migration
3 1 (5.00%) Project Management
3 1 (5.00%) Resource Management
3 1 (5.00%) Runbook
3 1 (5.00%) Service Delivery
Programming Languages
1 4 (20.00%) SQL
2 1 (5.00%) T-SQL
Qualifications
1 2 (10.00%) Security Cleared
2 1 (5.00%) CCENT
2 1 (5.00%) CCNA
2 1 (5.00%) Cisco Certification
2 1 (5.00%) Degree
2 1 (5.00%) Microsoft Certification
Quality Assurance & Compliance
1 7 (35.00%) SLA
System Software
1 5 (25.00%) Active Directory
2 4 (20.00%) VMware Infrastructure
3 3 (15.00%) Virtual Desktop
4 1 (5.00%) Microsoft Virtual Server
4 1 (5.00%) Virtual Servers
Vendors
1 10 (50.00%) Microsoft
2 5 (25.00%) HP
3 4 (20.00%) VMware
4 3 (15.00%) Cisco
4 3 (15.00%) Dell
5 1 (5.00%) Citrix
5 1 (5.00%) hybris
5 1 (5.00%) Mitel
5 1 (5.00%) Oracle
5 1 (5.00%) Planview
5 1 (5.00%) Veeam