Period
to 23 October 2018

The median contractor rate for a Technical Support was £230 per day in advertised job vacancies in the East of England during the 6 months to 23 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
England > East of England
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 186 200 177
Rank change year-on-year +14 -23 +13
Contract jobs requiring a Technical Support 18 15 12
As % of all contract IT jobs advertised in the East of England 0.35% 0.29% 0.25%
As % of the Job Titles category 0.37% 0.31% 0.26%
Number of daily rates quoted 7 6 4
East of England median daily rate £230 £283 £189
Median daily rate % change year-on-year -18.58% +49.67% -16.48%
10th Percentile £116 £142 £107
90th Percentile £259 £431 £273
England median daily rate £263 £288 £299
% change year-on-year -8.70% -3.85% +4.00%
Number of hourly rates quoted 9 8 2
East of England median hourly rate £18.75 £14.68 £15.75
Median hourly rate % change year-on-year +27.77% -6.83% -7.35%
10th Percentile £12.55 £9.75 £12.28
90th Percentile £20.50 £26.00 £19.03
England median hourly rate £17.50 £14.20 £17.50
% change year-on-year +23.24% -18.86% +2.94%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,823 4,815 4,609
% of contract IT jobs with a recognized job title 93.96% 94.19% 95.86%
Number of daily rates quoted 2,853 2,772 2,638
East of England median daily rate £425 £413 £388
Median daily rate % change year-on-year +3.03% +6.45% +3.33%
10th Percentile £200 £213 £200
90th Percentile £588 £575 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +5.59%
Number of hourly rates quoted 311 368 380
East of England median hourly rate £17.43 £18.00 £20.32
Median hourly rate % change year-on-year -3.19% -11.42% -4.38%
10th Percentile £12.00 £11.09 £11.40
90th Percentile £48.75 £47.50 £46.00
England median hourly rate £18.00 £18.70 £18.50
% change year-on-year -3.74% +1.08% +4.11%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in the East of England.

Contractor daily rate trend for Technical Support in the East of England

Technical Support
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Technical Support in the East of England over the 6 months to 23 October 2018.

Contractor daily rate histogram for Technical Support in the East of England

Technical Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in the East of England.

Contractor hourly rate trend for Technical Support in the East of England

Technical Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -5 7 £118 -
Cambridgeshire - 7 £230 - 3
Hertfordshire -7 2 - - 3
Norfolk +12 1 £263 - 4
Bedfordshire +6 1 - -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 October 2018, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Technical Support in the job title.

1 12 (66.67%) Microsoft
2 7 (38.89%) Active Directory
2 7 (38.89%) Windows
3 6 (33.33%) Asset Management
4 5 (27.78%) Telecoms
4 5 (27.78%) Microsoft Office
4 5 (27.78%) SLA
4 5 (27.78%) A+ Certification
4 5 (27.78%) SCCM
4 5 (27.78%) Analytical Skills
5 4 (22.22%) ServiceNow
5 4 (22.22%) Apple iOS
5 4 (22.22%) Office 365
5 4 (22.22%) Service Management
5 4 (22.22%) VMware
6 3 (16.67%) Migration
6 3 (16.67%) Network+ Certification
6 3 (16.67%) Scrum
6 3 (16.67%) Service Delivery
6 3 (16.67%) ITSM
6 3 (16.67%) Management Information System
6 3 (16.67%) Agile Software Development
6 3 (16.67%) IP Telephony
6 3 (16.67%) Freedom of Information
6 3 (16.67%) SAN
6 3 (16.67%) Apple
6 3 (16.67%) Thin Client
6 3 (16.67%) Systems Management Server (SMS)
6 3 (16.67%) Project Management
6 3 (16.67%) Microsoft Certification

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.56%) SharePoint
1 1 (5.56%) Skype for Business
Applications
1 5 (27.78%) Microsoft Office
2 3 (16.67%) Microsoft Project
3 1 (5.56%) Microsoft Excel
Cloud Services
1 4 (22.22%) Office 365
2 3 (16.67%) OneDrive
3 1 (5.56%) G Suite
3 1 (5.56%) Microsoft Azure
Communications & Networking
1 3 (16.67%) Cisco IPT
1 3 (16.67%) IP Telephony
1 3 (16.67%) Network Security
1 3 (16.67%) SAN
1 3 (16.67%) VoIP
2 2 (11.11%) WAN
2 2 (11.11%) WebEx
3 1 (5.56%) Firewall
3 1 (5.56%) Skype
Database & Business Intelligence
1 3 (16.67%) SQL Server
2 1 (5.56%) Power BI
General
1 5 (27.78%) Telecoms
2 2 (11.11%) Marketing
2 2 (11.11%) Pharmaceutical
Miscellaneous
1 5 (27.78%) Analytical Skills
2 3 (16.67%) Data Centre
2 3 (16.67%) Fat Client
2 3 (16.67%) Freedom of Information
2 3 (16.67%) Management Information System
2 3 (16.67%) Thin Client
3 2 (11.11%) User Experience
Operating Systems
1 7 (38.89%) Windows
2 4 (22.22%) Apple iOS
3 3 (16.67%) Linux
3 3 (16.67%) Mac OS
3 3 (16.67%) Unix
3 3 (16.67%) Windows 10
3 3 (16.67%) Windows Server 2012
4 1 (5.56%) Windows 7
Processes & Methodologies
1 6 (33.33%) Asset Management
2 4 (22.22%) Service Management
3 3 (16.67%) Agile Software Development
3 3 (16.67%) ITSM
3 3 (16.67%) Matrix Organization
3 3 (16.67%) Migration
3 3 (16.67%) Performance Tuning
3 3 (16.67%) PRINCE2
3 3 (16.67%) Project Management
3 3 (16.67%) Scrum
3 3 (16.67%) Service Delivery
3 3 (16.67%) Software Deployment
4 2 (11.11%) Line Management
4 2 (11.11%) Problem-Solving
5 1 (5.56%) Continuous Improvement
5 1 (5.56%) Incident Management
5 1 (5.56%) ITIL
5 1 (5.56%) Problem Management
5 1 (5.56%) Process Improvement
5 1 (5.56%) Use Case
Qualifications
1 5 (27.78%) A+ Certification
2 3 (16.67%) MCSA
2 3 (16.67%) MCSE
2 3 (16.67%) Microsoft Certification
2 3 (16.67%) Network+ Certification
3 2 (11.11%) CCNA
3 2 (11.11%) Cisco Certification
4 1 (5.56%) Degree
Quality Assurance & Compliance
1 5 (27.78%) SLA
System Software
1 7 (38.89%) Active Directory
2 1 (5.56%) Virtual Servers
2 1 (5.56%) VMware Infrastructure
Systems Management
1 5 (27.78%) SCCM
2 3 (16.67%) Systems Management Server (SMS)
Vendors
1 12 (66.67%) Microsoft
2 4 (22.22%) ServiceNow
2 4 (22.22%) VMware
3 3 (16.67%) Apple
3 3 (16.67%) Cisco
4 1 (5.56%) Citrix
4 1 (5.56%) Dell
4 1 (5.56%) Facebook
4 1 (5.56%) Google