Period
to 22 January 2018

The median annual salary for a Technical Support was £27,500 in advertised job vacancies in the East of England during the 6 months to 22 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > East of England
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 285 289 214
Rank change year-on-year +4 -75 +5
Permanent jobs requiring a Technical Support 63 69 177
As % of all permanent IT jobs advertised in the East of England 0.53% 0.56% 1.20%
As % of the Job Titles category 0.55% 0.58% 1.24%
Number of salaries quoted 59 54 163
East of England median annual salary £27,500 £28,000 £27,000
Median salary % change year-on-year -1.79% +3.70% -0.92%
10th Percentile £19,200 £17,225 £20,000
90th Percentile £47,500 £44,250 £43,750
England median annual salary £30,000 £28,500 £30,000
% change year-on-year +5.26% -5.00% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,559 11,923 14,293
% of permanent IT jobs with a recognized job title 96.75% 96.83% 96.73%
Number of salaries quoted 9,490 9,819 11,826
East of England median annual salary £46,951 £45,000 £44,500
Median salary % change year-on-year +4.34% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £70,000 £68,750 £66,838
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East of England.

Salary trend for Technical Support in the East of England

Technical Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Technical Support in the East of England over the 6 months to 22 January 2018.

Salary histogram for Technical Support in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -32 27 £30,000 -7.69% 18
Hertfordshire +4 24 £25,000 +11.11% 9
Essex +11 5 £30,000 -13.04% 5
Bedfordshire +35 4 £23,750 -36.67% 2
Suffolk +12 3 £25,500 -8.93% 2
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 22 January 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Technical Support in the job title.

1 29 (46.03%) Windows
2 16 (25.40%) Linux
3 15 (23.81%) Microsoft
4 14 (22.22%) Degree
5 12 (19.05%) Windows Server
6 11 (17.46%) SQL
7 10 (15.87%) SQL Server
7 10 (15.87%) SLA
8 7 (11.11%) Active Directory
8 7 (11.11%) Oracle
9 6 (9.52%) TCP/IP
9 6 (9.52%) Mobile App
9 6 (9.52%) Windows 7
9 6 (9.52%) Amazon AWS
10 5 (7.94%) Relational Database
10 5 (7.94%) Sage 200
10 5 (7.94%) Windows 10
10 5 (7.94%) Advertising
10 5 (7.94%) Electronics
10 5 (7.94%) Sage
10 5 (7.94%) MS Exchange
10 5 (7.94%) .NET
10 5 (7.94%) ASP.NET
10 5 (7.94%) Microsoft Office
11 4 (6.35%) MySQL
11 4 (6.35%) Unix
11 4 (6.35%) ITIL
11 4 (6.35%) Physics
11 4 (6.35%) Life Science
11 4 (6.35%) German Language

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.94%) MS Exchange
2 2 (3.17%) Exchange Server 2010
3 1 (1.59%) Exchange Server 2007
3 1 (1.59%) nginx
3 1 (1.59%) uWSGI
Applications
1 5 (7.94%) Microsoft Office
2 1 (1.59%) Microsoft Excel
2 1 (1.59%) Spreadsheet
Business Applications
1 5 (7.94%) Sage 200
2 2 (3.17%) Oracle EBS
2 2 (3.17%) Oracle EBS R12
2 2 (3.17%) PeopleSoft HCM
2 2 (3.17%) PeopleSoft HRMS
3 1 (1.59%) Dynamics NAV
Cloud Services
1 6 (9.52%) Amazon AWS
2 4 (6.35%) Office 365
3 2 (3.17%) Cloud Computing
3 2 (3.17%) Microsoft Azure
3 2 (3.17%) SaaS
4 1 (1.59%) Amazon S3
4 1 (1.59%) OneDrive
Communications & Networking
1 6 (9.52%) TCP/IP
2 2 (3.17%) DHCP
2 2 (3.17%) DNS
2 2 (3.17%) Firewall
3 1 (1.59%) NetScaler
3 1 (1.59%) PBX
3 1 (1.59%) VLAN
3 1 (1.59%) VoIP
3 1 (1.59%) Wireless
3 1 (1.59%) Wireless Security
Database & Business Intelligence
1 10 (15.87%) SQL Server
2 5 (7.94%) Relational Database
3 4 (6.35%) MySQL
4 3 (4.76%) PostgreSQL
5 2 (3.17%) Oracle Database
5 2 (3.17%) Oracle Database 11g
5 2 (3.17%) Oracle Database 12c
5 2 (3.17%) RDBMS
6 1 (1.59%) SQL Server 2016
Development Applications
1 2 (3.17%) ProC
General
1 5 (7.94%) Advertising
1 5 (7.94%) Electronics
2 4 (6.35%) German Language
2 4 (6.35%) Telecoms
3 3 (4.76%) Finance
3 3 (4.76%) Marketing
4 2 (3.17%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (7.94%) .NET
1 5 (7.94%) ASP.NET
2 2 (3.17%) Web Services
3 1 (1.59%) Flask
3 1 (1.59%) LDAP
Miscellaneous
1 6 (9.52%) Mobile App
2 4 (6.35%) Life Science
2 4 (6.35%) Replication
3 2 (3.17%) Data Centre
3 2 (3.17%) Driving Licence
3 2 (3.17%) Linux Command Line
4 1 (1.59%) Analytical Skills
4 1 (1.59%) Computer Science
4 1 (1.59%) Enterprise Software
4 1 (1.59%) Home Automation
4 1 (1.59%) iPad
Operating Systems
1 29 (46.03%) Windows
2 16 (25.40%) Linux
3 12 (19.05%) Windows Server
4 6 (9.52%) Windows 7
5 5 (7.94%) Windows 10
6 4 (6.35%) Unix
7 3 (4.76%) Windows 8
7 3 (4.76%) Windows Server 2008
7 3 (4.76%) Windows Server 2012
8 2 (3.17%) AIX
8 2 (3.17%) Android
8 2 (3.17%) Apple iOS
8 2 (3.17%) Solaris
9 1 (1.59%) Ubuntu
9 1 (1.59%) Windows Server 2003
Processes & Methodologies
1 4 (6.35%) Coaching
1 4 (6.35%) ITIL
1 4 (6.35%) Physics
2 3 (4.76%) Business Intelligence
2 3 (4.76%) CRM
2 3 (4.76%) Software Engineering
3 2 (3.17%) B2B
3 2 (3.17%) High Availability
3 2 (3.17%) ITSM
3 2 (3.17%) Machine Learning
3 2 (3.17%) SDLC
4 1 (1.59%) Cybersecurity
4 1 (1.59%) Digital Marketing
4 1 (1.59%) DNA
4 1 (1.59%) Mathematics
4 1 (1.59%) Patch Management
4 1 (1.59%) Programme Management
4 1 (1.59%) Telematics
4 1 (1.59%) Time Management
Programming Languages
1 11 (17.46%) SQL
2 4 (6.35%) PowerShell
3 3 (4.76%) Bash Shell
3 3 (4.76%) Python
4 2 (3.17%) C
4 2 (3.17%) C++
4 2 (3.17%) Java
4 2 (3.17%) PL/SQL
Qualifications
1 14 (22.22%) Degree
2 4 (6.35%) Master's Degree
3 2 (3.17%) A+ Certification
4 1 (1.59%) MCSA
4 1 (1.59%) MCSE
4 1 (1.59%) Microsoft Certification
Quality Assurance & Compliance
1 10 (15.87%) SLA
2 4 (6.35%) QA
System Software
1 7 (11.11%) Active Directory
2 2 (3.17%) Hyper-V
3 1 (1.59%) VMware Infrastructure
3 1 (1.59%) XenApp
Systems Management
1 2 (3.17%) Oracle Enterprise Manager
2 1 (1.59%) Ansible
2 1 (1.59%) Backup Exec
Vendors
1 15 (23.81%) Microsoft
2 7 (11.11%) Oracle
3 5 (7.94%) Sage
4 2 (3.17%) HP
4 2 (3.17%) Hyperion
4 2 (3.17%) PeopleSoft
4 2 (3.17%) VMware
5 1 (1.59%) Apple
5 1 (1.59%) Cisco
5 1 (1.59%) Citrix
5 1 (1.59%) CommVault
5 1 (1.59%) Dell
5 1 (1.59%) Ivanti
5 1 (1.59%) SAP
5 1 (1.59%) Symantec