Period
to 15 December 2017

The median annual salary for a Technical Support was £25,500 in advertised job vacancies in the East of England during the 6 months to 15 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > East of England
6 months to
15 Dec 2017
Same period 2016 Same period 2015
Rank 296 286 221
Rank change year-on-year -10 -65 -1
Permanent jobs requiring a Technical Support 70 81 188
As % of all permanent IT jobs advertised in the East of England 0.58% 0.62% 1.24%
As % of the Job Titles category 0.60% 0.64% 1.28%
Number of salaries quoted 66 68 176
East of England median annual salary £25,500 £31,000 £30,000
Median salary % change year-on-year -17.74% +3.33% +12.15%
10th Percentile £18,750 £20,175 £20,250
90th Percentile £43,125 £43,750 £43,750
England median annual salary £30,000 £29,500 £30,000
% change year-on-year +1.69% -1.67% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11710 12582 14646
% of permanent IT jobs with a recognized job title 96.70% 96.68% 96.42%
Number of salaries quoted 9588 10404 12150
East of England median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East of England.

Salary trend for Technical Support in the East of England

Technical Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Technical Support in the East of England over the 6 months to 15 December 2017.

Salary histogram for Technical Support in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 15 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -19 35 £25,500 -21.54% 6
Hertfordshire -7 21 £25,000 -16.67%
Essex +24 6 £30,000 -14.29%
Bedfordshire +29 4 £23,750 -20.83% 1
Suffolk +15 4 £30,250 +8.04%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 15 December 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Technical Support in the job title.

1 24 (34.29%) Microsoft
2 23 (32.86%) Windows
3 16 (22.86%) Active Directory
4 15 (21.43%) SLA
5 12 (17.14%) Degree
5 12 (17.14%) SQL
6 11 (15.71%) Windows Server
6 11 (15.71%) SQL Server
6 11 (15.71%) Electronics
7 10 (14.29%) Finance
8 9 (12.86%) Business Intelligence
9 8 (11.43%) Mentoring
9 8 (11.43%) Linux
9 8 (11.43%) .NET
9 8 (11.43%) Manufacturing
9 8 (11.43%) Telecoms
10 7 (10.00%) Marketing
10 7 (10.00%) Asset Management
10 7 (10.00%) SAP
10 7 (10.00%) Oracle
10 7 (10.00%) Service Delivery
10 7 (10.00%) Continuous Improvement
10 7 (10.00%) Windows 7
10 7 (10.00%) Programme Management
10 7 (10.00%) Digital Marketing
11 6 (8.57%) Amazon AWS
11 6 (8.57%) ASP.NET
11 6 (8.57%) Microsoft Office
12 5 (7.14%) Advertising
12 5 (7.14%) MS Exchange

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.14%) MS Exchange
2 2 (2.86%) Exchange Server 2010
3 1 (1.43%) Exchange Server 2007
3 1 (1.43%) nginx
3 1 (1.43%) uWSGI
Applications
1 6 (8.57%) Microsoft Office
Business Applications
1 5 (7.14%) Sage 200
2 2 (2.86%) Oracle EBS
2 2 (2.86%) Oracle EBS R12
2 2 (2.86%) PeopleSoft HCM
2 2 (2.86%) PeopleSoft HRMS
3 1 (1.43%) Dynamics NAV
Cloud Services
1 6 (8.57%) Amazon AWS
2 5 (7.14%) Office 365
3 3 (4.29%) Microsoft Azure
4 2 (2.86%) Cloud Computing
5 1 (1.43%) Amazon S3
5 1 (1.43%) OneDrive
Communications & Networking
1 4 (5.71%) TCP/IP
2 2 (2.86%) DHCP
2 2 (2.86%) DNS
2 2 (2.86%) Firewall
3 1 (1.43%) LDAP
3 1 (1.43%) NetScaler
3 1 (1.43%) SAN
3 1 (1.43%) VLAN
3 1 (1.43%) VoIP
3 1 (1.43%) WebEx
3 1 (1.43%) Wireless
3 1 (1.43%) Wireless Security
Database & Business Intelligence
1 11 (15.71%) SQL Server
2 5 (7.14%) Relational Database
3 4 (5.71%) MySQL
4 3 (4.29%) PostgreSQL
5 2 (2.86%) Oracle Database
5 2 (2.86%) Oracle Database 11g
5 2 (2.86%) Oracle Database 12c
5 2 (2.86%) RDBMS
6 1 (1.43%) SQL Server 2016
Development Applications
1 2 (2.86%) ProC
2 1 (1.43%) MSI
General
1 11 (15.71%) Electronics
2 10 (14.29%) Finance
3 8 (11.43%) Manufacturing
3 8 (11.43%) Telecoms
4 7 (10.00%) Marketing
5 5 (7.14%) Advertising
6 2 (2.86%) German Language
7 1 (1.43%) Legal
7 1 (1.43%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (11.43%) .NET
2 6 (8.57%) ASP.NET
3 2 (2.86%) Web Services
4 1 (1.43%) ASP.NET MVC
4 1 (1.43%) Flask
4 1 (1.43%) XMPP
Miscellaneous
1 4 (5.71%) Life Science
1 4 (5.71%) Replication
2 2 (2.86%) Analytical Skills
2 2 (2.86%) Data Centre
2 2 (2.86%) Driving Licence
3 1 (1.43%) Computer Science
3 1 (1.43%) Enterprise Software
3 1 (1.43%) iPad
Operating Systems
1 23 (32.86%) Windows
2 11 (15.71%) Windows Server
3 8 (11.43%) Linux
4 7 (10.00%) Windows 7
5 5 (7.14%) Windows 10
6 4 (5.71%) Windows 8
6 4 (5.71%) Windows Server 2008
7 3 (4.29%) Windows Server 2012
8 2 (2.86%) AIX
8 2 (2.86%) Solaris
8 2 (2.86%) Unix
9 1 (1.43%) Ubuntu
9 1 (1.43%) Windows Server 2003
Processes & Methodologies
1 9 (12.86%) Business Intelligence
2 8 (11.43%) Mentoring
3 7 (10.00%) Asset Management
3 7 (10.00%) Continuous Improvement
3 7 (10.00%) Digital Marketing
3 7 (10.00%) Programme Management
3 7 (10.00%) Service Delivery
4 4 (5.71%) Coaching
4 4 (5.71%) CRM
4 4 (5.71%) ITIL
4 4 (5.71%) Physics
5 3 (4.29%) SDLC
6 2 (2.86%) B2B
6 2 (2.86%) High Availability
6 2 (2.86%) ITSM
6 2 (2.86%) Machine Learning
7 1 (1.43%) Change Management
7 1 (1.43%) Logistics
7 1 (1.43%) MVC
7 1 (1.43%) Software Engineering
Programming Languages
1 12 (17.14%) SQL
2 2 (2.86%) Java
2 2 (2.86%) PL/SQL
2 2 (2.86%) PowerShell
3 1 (1.43%) Bash Shell
3 1 (1.43%) C#
3 1 (1.43%) JavaScript
3 1 (1.43%) Python
3 1 (1.43%) VBA
Qualifications
1 12 (17.14%) Degree
2 4 (5.71%) Master's Degree
3 2 (2.86%) A+ Certification
4 1 (1.43%) MCSA
4 1 (1.43%) MCSE
4 1 (1.43%) Microsoft Certification
Quality Assurance & Compliance
1 15 (21.43%) SLA
2 2 (2.86%) QA
System Software
1 16 (22.86%) Active Directory
2 2 (2.86%) Hyper-V
3 1 (1.43%) Microsoft App-V
3 1 (1.43%) VMware Infrastructure
3 1 (1.43%) XenApp
Systems Management
1 2 (2.86%) Oracle Enterprise Manager
2 1 (1.43%) Ansible
2 1 (1.43%) Backup Exec
2 1 (1.43%) SCCM
2 1 (1.43%) SCOM
Vendors
1 24 (34.29%) Microsoft
2 7 (10.00%) Oracle
2 7 (10.00%) SAP
3 5 (7.14%) Sage
4 2 (2.86%) Cisco
4 2 (2.86%) HP
4 2 (2.86%) Hyperion
4 2 (2.86%) PeopleSoft
4 2 (2.86%) VMware
5 1 (1.43%) Apple
5 1 (1.43%) AppSense
5 1 (1.43%) Citrix
5 1 (1.43%) CommVault
5 1 (1.43%) Dell
5 1 (1.43%) Symantec