Period
to 24 April 2018

The median annual salary for a Technical Support was £27,500 in advertised job vacancies in the East of England during the 6 months to 24 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > East of England
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 292 260 247
Rank change year-on-year -32 -13 -21
Permanent jobs requiring a Technical Support 78 95 139
As % of all permanent IT jobs advertised in the East of England 0.60% 0.78% 0.96%
As % of the Job Titles category 0.62% 0.80% 0.99%
Number of salaries quoted 67 83 122
East of England median annual salary £27,500 £27,000 £32,500
Median salary % change year-on-year +1.85% -16.92% +14.04%
10th Percentile £19,400 £17,000 £18,250
90th Percentile £50,500 £40,000 £39,950
England median annual salary £31,500 £29,000 £31,000
% change year-on-year +8.62% -6.45% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 12,521 11,842 13,992
% of permanent IT jobs with a recognized job title 96.97% 96.91% 96.68%
Number of salaries quoted 9,878 9,631 11,445
East of England median annual salary £47,500 £45,000 £44,000
Median salary % change year-on-year +5.56% +2.27% +3.53%
10th Percentile £26,250 £26,000 £25,750
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East of England.

Salary trend for Technical Support in the East of England

Technical Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Technical Support in the East of England over the 6 months to 24 April 2018.

Salary histogram for Technical Support in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 24 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -13 33 £25,000 +35.14% 11
Cambridgeshire -46 28 £30,000 -5.51% 11
Bedfordshire +22 9 £32,500 +30.00% 6
Essex +9 4 £30,000 -9.09% 1
Suffolk +1 4 £25,000 -28.57% 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 April 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Technical Support in the job title.

1 34 (43.59%) Windows
2 23 (29.49%) Linux
3 21 (26.92%) SQL
4 16 (20.51%) Degree
5 13 (16.67%) Microsoft
6 11 (14.10%) Mobile App
6 11 (14.10%) Windows Server
7 9 (11.54%) ITIL
8 8 (10.26%) Microsoft Office
9 7 (8.97%) SLA
9 7 (8.97%) .NET
9 7 (8.97%) Amazon AWS
9 7 (8.97%) Office 365
9 7 (8.97%) Problem-Solving
10 6 (7.69%) SaaS
10 6 (7.69%) MySQL
10 6 (7.69%) SQL Server
10 6 (7.69%) Active Directory
10 6 (7.69%) Telecoms
10 6 (7.69%) Advertising
11 5 (6.41%) Electronics
11 5 (6.41%) Mac OS X
11 5 (6.41%) TCP/IP
11 5 (6.41%) Sage
11 5 (6.41%) Oracle
11 5 (6.41%) Apple iOS
11 5 (6.41%) Sage 200
11 5 (6.41%) Android
11 5 (6.41%) Driving Licence
12 4 (5.13%) Machine Learning

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.56%) CMS
1 2 (2.56%) MS Exchange
2 1 (1.28%) nginx
2 1 (1.28%) Skype for Business
2 1 (1.28%) uWSGI
Applications
1 8 (10.26%) Microsoft Office
2 1 (1.28%) Microsoft Excel
2 1 (1.28%) Spreadsheet
Business Applications
1 5 (6.41%) Sage 200
2 2 (2.56%) Oracle Applications
2 2 (2.56%) Oracle Assets
2 2 (2.56%) Oracle EBS
2 2 (2.56%) Oracle EBS R12
2 2 (2.56%) Oracle iProcurement
2 2 (2.56%) Oracle Payables
2 2 (2.56%) Oracle Procure-to-Pay
2 2 (2.56%) Oracle Receivables
3 1 (1.28%) Dynamics NAV
3 1 (1.28%) PeopleSoft HCM
3 1 (1.28%) PeopleSoft HRMS
Cloud Services
1 7 (8.97%) Amazon AWS
1 7 (8.97%) Office 365
2 6 (7.69%) SaaS
3 3 (3.85%) G Suite
4 2 (2.56%) Cloud Computing
5 1 (1.28%) Amazon S3
Communications & Networking
1 5 (6.41%) TCP/IP
2 3 (3.85%) LAN
2 3 (3.85%) WAN
3 2 (2.56%) PBX
4 1 (1.28%) Firewall
4 1 (1.28%) Skype
4 1 (1.28%) SMS
4 1 (1.28%) VLAN
4 1 (1.28%) VoIP
4 1 (1.28%) Wireless
4 1 (1.28%) Wireless Security
Database & Business Intelligence
1 6 (7.69%) MySQL
1 6 (7.69%) SQL Server
2 4 (5.13%) NoSQL
3 3 (3.85%) PostgreSQL
4 2 (2.56%) Oracle BI Publisher
4 2 (2.56%) Oracle Reports
4 2 (2.56%) Relational Database
5 1 (1.28%) Crystal Reports
Development Applications
1 2 (2.56%) Oracle APEX
1 2 (2.56%) ProC
General
1 6 (7.69%) Advertising
1 6 (7.69%) Telecoms
2 5 (6.41%) Electronics
3 3 (3.85%) Finance
3 3 (3.85%) German Language
3 3 (3.85%) Marketing
4 2 (2.56%) General Ledger
4 2 (2.56%) Legal
4 2 (2.56%) Manufacturing
5 1 (1.28%) Retail
Libraries, Frameworks & Software Standards
1 7 (8.97%) .NET
2 4 (5.13%) ASP.NET
2 4 (5.13%) CSS
2 4 (5.13%) HTML
3 2 (2.56%) Web Services
3 2 (2.56%) XML
4 1 (1.28%) EDI
4 1 (1.28%) Flask
4 1 (1.28%) jQuery
4 1 (1.28%) LDAP
Miscellaneous
1 11 (14.10%) Mobile App
2 5 (6.41%) Driving Licence
3 4 (5.13%) e-Learning
3 4 (5.13%) Fintech
3 4 (5.13%) Life Science
3 4 (5.13%) Linux Command Line
3 4 (5.13%) Replication
4 3 (3.85%) Blackberry
4 3 (3.85%) iPad
4 3 (3.85%) iPhone
4 3 (3.85%) Self-Motivation
5 2 (2.56%) Analytical Skills
5 2 (2.56%) Client/Server
5 2 (2.56%) Computer Science
6 1 (1.28%) Greenfield Project
6 1 (1.28%) Home Automation
6 1 (1.28%) Management Information System
Operating Systems
1 34 (43.59%) Windows
2 23 (29.49%) Linux
3 11 (14.10%) Windows Server
4 5 (6.41%) Android
4 5 (6.41%) Apple iOS
4 5 (6.41%) Mac OS X
5 3 (3.85%) Windows Server 2008
6 2 (2.56%) AIX
6 2 (2.56%) Solaris
6 2 (2.56%) Unix
6 2 (2.56%) Windows 7
6 2 (2.56%) Windows Server 2003
7 1 (1.28%) Ubuntu
7 1 (1.28%) Windows 10
7 1 (1.28%) Windows 8
7 1 (1.28%) Windows Server 2012
Processes & Methodologies
1 9 (11.54%) ITIL
2 7 (8.97%) Problem-Solving
3 4 (5.13%) Data Extraction
3 4 (5.13%) Machine Learning
3 4 (5.13%) Physics
3 4 (5.13%) Problem Management
4 3 (3.85%) Business Intelligence
4 3 (3.85%) Coaching
4 3 (3.85%) Mathematics
5 2 (2.56%) Agile Software Development
5 2 (2.56%) Artificial Intelligence
5 2 (2.56%) B2B
5 2 (2.56%) Content Management
5 2 (2.56%) Incident Management
5 2 (2.56%) ITSM
5 2 (2.56%) Post-Production
5 2 (2.56%) Presales
5 2 (2.56%) Procure-to-Pay
5 2 (2.56%) SDLC
5 2 (2.56%) Software Engineering
Programming Languages
1 21 (26.92%) SQL
2 4 (5.13%) Java
3 3 (3.85%) Bash Shell
3 3 (3.85%) C
3 3 (3.85%) JavaScript
3 3 (3.85%) Python
4 2 (2.56%) C++
4 2 (2.56%) PHP
4 2 (2.56%) PowerShell
4 2 (2.56%) Ruby
5 1 (1.28%) C#
5 1 (1.28%) VBA
Qualifications
1 16 (20.51%) Degree
2 4 (5.13%) Master's Degree
2 4 (5.13%) Microsoft Certification
3 3 (3.85%) A+ Certification
3 3 (3.85%) MCSA
4 2 (2.56%) Computer Science Degree
4 2 (2.56%) Numerate Degree
5 1 (1.28%) CCNA
5 1 (1.28%) Cisco Certification
5 1 (1.28%) SC Cleared
5 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 7 (8.97%) SLA
2 4 (5.13%) QA
System Software
1 6 (7.69%) Active Directory
2 2 (2.56%) Hyper-V
Systems Management
1 1 (1.28%) Ansible
Vendors
1 13 (16.67%) Microsoft
2 5 (6.41%) Oracle
2 5 (6.41%) Sage
3 3 (3.85%) Apple
3 3 (3.85%) Google
4 2 (2.56%) Hyperion
4 2 (2.56%) WorldPay
5 1 (1.28%) Cisco
5 1 (1.28%) PeopleSoft
5 1 (1.28%) SAP
5 1 (1.28%) ServiceNow
5 1 (1.28%) Sonus