Period
to 22 July 2018

The median annual salary for a Technical Support was £32,500 in advertised job vacancies in the East of England during the 6 months to 22 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > East of England
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 277 250 242
Rank change year-on-year -27 -8 +1
Permanent jobs requiring a Technical Support 77 113 146
As % of all permanent IT jobs advertised in the East of England 0.64% 0.91% 1.03%
As % of the Job Titles category 0.67% 0.93% 1.07%
Number of salaries quoted 67 98 131
East of England median annual salary £32,500 £26,250 £35,000
Median salary % change year-on-year +23.81% -25.00% +25.00%
10th Percentile £20,750 £17,875 £18,250
90th Percentile £44,750 £42,725 £41,250
England median annual salary £32,500 £30,000 £31,000
% change year-on-year +8.33% -3.23% -4.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,565 12,108 13,583
% of permanent IT jobs with a recognized job title 96.78% 97.03% 96.16%
Number of salaries quoted 8,832 9,771 11,287
East of England median annual salary £46,056 £45,000 £44,500
Median salary % change year-on-year +2.35% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East of England.

Salary trend for Technical Support in the East of England

Technical Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Technical Support in the East of England over the 6 months to 22 July 2018.

Salary histogram for Technical Support in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -8 31 £30,000 +33.33% 6
Cambridgeshire -20 22 £35,000 +29.63% 9
Bedfordshire +21 18 £32,500 +30.00% 3
Suffolk -6 3 £25,000 -28.57%
Norfolk - 3 £17,500 -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 22 July 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Technical Support in the job title.

1 35 (45.45%) Windows
2 29 (37.66%) SQL
3 19 (24.68%) Linux
3 19 (24.68%) Microsoft
4 16 (20.78%) CSS
4 16 (20.78%) HTML
5 15 (19.48%) JavaScript
6 14 (18.18%) MySQL
7 12 (15.58%) Active Directory
8 11 (14.29%) e-Learning
8 11 (14.29%) Data Extraction
8 11 (14.29%) NoSQL
8 11 (14.29%) SaaS
8 11 (14.29%) Office 365
9 10 (12.99%) Microsoft Office
10 9 (11.69%) ITIL
10 9 (11.69%) Hyper-V
11 8 (10.39%) Fintech
11 8 (10.39%) Windows Server
11 8 (10.39%) .NET
11 8 (10.39%) Java
11 8 (10.39%) Legal
11 8 (10.39%) Mac OS X
12 7 (9.09%) PHP
12 7 (9.09%) Oracle
12 7 (9.09%) XML
12 7 (9.09%) TCP/IP
12 7 (9.09%) Degree
13 6 (7.79%) Amazon AWS
13 6 (7.79%) Windows Server 2008

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.90%) Apache
1 3 (3.90%) CMS
1 3 (3.90%) IBM Notes
1 3 (3.90%) IIS
1 3 (3.90%) MS Exchange
1 3 (3.90%) Tomcat
1 3 (3.90%) WebLogic
1 3 (3.90%) WebSphere
2 2 (2.60%) Skype for Business
3 1 (1.30%) Exchange Server 2007
3 1 (1.30%) Exchange Server 2010
Applications
1 10 (12.99%) Microsoft Office
2 3 (3.90%) Microsoft Excel
2 3 (3.90%) Microsoft PowerPoint
Business Applications
1 3 (3.90%) Oracle Applications
1 3 (3.90%) Oracle EBS
2 2 (2.60%) Oracle Assets
2 2 (2.60%) Oracle EBS R12
2 2 (2.60%) Oracle iProcurement
2 2 (2.60%) Oracle Payables
2 2 (2.60%) Oracle Procure-to-Pay
2 2 (2.60%) Oracle Receivables
3 1 (1.30%) Dynamics NAV
Cloud Services
1 11 (14.29%) Office 365
1 11 (14.29%) SaaS
2 6 (7.79%) Amazon AWS
3 5 (6.49%) Microsoft Azure
4 3 (3.90%) Amazon EC2
4 3 (3.90%) G Suite
5 1 (1.30%) Mimecast
Communications & Networking
1 7 (9.09%) TCP/IP
2 4 (5.19%) DNS
3 3 (3.90%) FTP
3 3 (3.90%) HTTPS
3 3 (3.90%) LAN
3 3 (3.90%) SSH
3 3 (3.90%) SSL
3 3 (3.90%) WAN
4 2 (2.60%) SMS
5 1 (1.30%) DHCP
5 1 (1.30%) Firewall
5 1 (1.30%) Network Security
5 1 (1.30%) PBX
5 1 (1.30%) SAN
5 1 (1.30%) Skype
5 1 (1.30%) Unified Communications
5 1 (1.30%) VPN
Database & Business Intelligence
1 14 (18.18%) MySQL
2 11 (14.29%) NoSQL
3 6 (7.79%) SQL Server
4 3 (3.90%) DB2
4 3 (3.90%) MS Access
4 3 (3.90%) Oracle Reports
5 2 (2.60%) Oracle BI Publisher
6 1 (1.30%) Amazon RDS
6 1 (1.30%) Crystal Reports
6 1 (1.30%) Relational Database
Development Applications
1 2 (2.60%) Oracle APEX
General
1 8 (10.39%) Legal
2 4 (5.19%) Finance
3 3 (3.90%) Banking
3 3 (3.90%) French Language
4 2 (2.60%) General Ledger
4 2 (2.60%) Telecoms
5 1 (1.30%) Advertising
5 1 (1.30%) Electronics
5 1 (1.30%) German Language
5 1 (1.30%) Manufacturing
5 1 (1.30%) Retail
Libraries, Frameworks & Software Standards
1 16 (20.78%) CSS
1 16 (20.78%) HTML
2 8 (10.39%) .NET
3 7 (9.09%) XML
4 3 (3.90%) JSP
4 3 (3.90%) LDAP
4 3 (3.90%) REST
4 3 (3.90%) Servlets
4 3 (3.90%) SOAP
4 3 (3.90%) XSLT
5 2 (2.60%) EDI
6 1 (1.30%) jQuery
Miscellaneous
1 11 (14.29%) e-Learning
2 8 (10.39%) Fintech
3 6 (7.79%) Driving Licence
4 5 (6.49%) Mobile App
5 4 (5.19%) Client/Server
5 4 (5.19%) Computer Science
5 4 (5.19%) Linux Command Line
6 3 (3.90%) Blackberry
6 3 (3.90%) iPad
6 3 (3.90%) iPhone
6 3 (3.90%) Self-Motivation
7 1 (1.30%) Analytical Skills
7 1 (1.30%) FMCG
7 1 (1.30%) Greenfield Project
7 1 (1.30%) Management Information System
Operating Systems
1 35 (45.45%) Windows
2 19 (24.68%) Linux
3 8 (10.39%) Mac OS X
3 8 (10.39%) Windows Server
4 6 (7.79%) Windows 7
4 6 (7.79%) Windows Server 2008
5 3 (3.90%) AIX
5 3 (3.90%) Android
5 3 (3.90%) Apple iOS
5 3 (3.90%) VMS
5 3 (3.90%) Windows 2000
5 3 (3.90%) Windows Server 2003
5 3 (3.90%) Windows Server 2012
5 3 (3.90%) Windows XP
6 2 (2.60%) Windows 10
6 2 (2.60%) Windows 8
7 1 (1.30%) CentOS
7 1 (1.30%) Red Hat Enterprise Linux
Processes & Methodologies
1 11 (14.29%) Data Extraction
2 9 (11.69%) ITIL
3 6 (7.79%) Content Management
4 5 (6.49%) Problem-Solving
5 4 (5.19%) Artificial Intelligence
5 4 (5.19%) Commercial Awareness
5 4 (5.19%) Incident Management
5 4 (5.19%) Machine Learning
5 4 (5.19%) Mathematics
5 4 (5.19%) Problem Management
5 4 (5.19%) Time Management
6 3 (3.90%) Document Management
6 3 (3.90%) Enterprise Content Management
6 3 (3.90%) Presales
6 3 (3.90%) Systems Analysis
7 2 (2.60%) Accounts Payable
7 2 (2.60%) Accounts Receivable
7 2 (2.60%) Agile Software Development
7 2 (2.60%) Business Intelligence
7 2 (2.60%) Post-Production
Programming Languages
1 29 (37.66%) SQL
2 15 (19.48%) JavaScript
3 8 (10.39%) Java
4 7 (9.09%) PHP
5 4 (5.19%) PL/SQL
5 4 (5.19%) Ruby
5 4 (5.19%) VBA
6 3 (3.90%) ActionScript
6 3 (3.90%) ActionScript 2.0
6 3 (3.90%) C++
7 1 (1.30%) C
7 1 (1.30%) C#
Qualifications
1 7 (9.09%) Degree
2 4 (5.19%) Computer Science Degree
2 4 (5.19%) MCP
2 4 (5.19%) Microsoft Certification
2 4 (5.19%) Numerate Degree
3 3 (3.90%) A+ Certification
3 3 (3.90%) MCSA
4 1 (1.30%) CCNA
4 1 (1.30%) Cisco Certification
4 1 (1.30%) SC Cleared
4 1 (1.30%) Security Cleared
Quality Assurance & Compliance
1 5 (6.49%) SLA
System Software
1 12 (15.58%) Active Directory
2 9 (11.69%) Hyper-V
3 4 (5.19%) VMware ESXi
3 4 (5.19%) VMware Infrastructure
Systems Management
1 1 (1.30%) Backup Exec
Vendors
1 19 (24.68%) Microsoft
2 7 (9.09%) Oracle
3 6 (7.79%) IBM
4 5 (6.49%) VMware
5 4 (5.19%) Apple
5 4 (5.19%) Cisco
5 4 (5.19%) WorldPay
6 3 (3.90%) BEA
6 3 (3.90%) Google
6 3 (3.90%) iManage
6 3 (3.90%) Lotus
7 2 (2.60%) Citrix
7 2 (2.60%) Hyperion
8 1 (1.30%) Dell
8 1 (1.30%) HP
8 1 (1.30%) NetApp
8 1 (1.30%) Pegasus
8 1 (1.30%) ServiceNow
8 1 (1.30%) Sonus
8 1 (1.30%) Veeam