Period
to 28 July 2017

The median annual salary for a Technical Support was £25,750 in advertised job vacancies in the East of England during the 6 months to 28 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > East of England
6 months to
28 Jul 2017
Same period 2016 Same period 2015
Rank 252 233 229
Rank change year-on-year -19 -4 -16
Permanent jobs requiring a Technical Support 105 146 191
As % of all permanent IT jobs advertised in the East of England 0.84% 1.04% 1.19%
As % of the Job Titles category 0.87% 1.08% 1.23%
Number of salaries quoted 90 130 181
East of England median annual salary £25,750 £35,000 £27,500
Median salary % change year-on-year -26.43% +27.27% -11.29%
10th Percentile £18,075 £18,250 £19,750
90th Percentile £42,575 £42,625 £42,500
England median annual salary £30,000 £31,000 £32,000
% change year-on-year -3.23% -3.13% -1.54%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 12037 13461 15549
As % of all permanent IT job vacancies advertised in the East of England 96.81% 95.99% 97.16%
Number of salaries quoted 9722 11220 12733
East of England median annual salary £45,000 £44,500 £42,500
Median salary % change year-on-year +1.12% +4.71% +4.94%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £67,500 £67,500 £65,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East of England.

Salary trend for Technical Support in the East of England

Technical Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Technical Support in the East of England over the 6 months to 28 July 2017.

Salary histogram for Technical Support in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 28 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +12 45 £27,000 -20.00% 3
Hertfordshire -22 34 £22,500 -35.71%
Suffolk +17 11 £35,000 -
Essex +9 10 £45,000 +28.57% 1
Bedfordshire +1 5 £25,000 -16.67%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 28 July 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Technical Support in the job title.

1 42 (40.00%) Windows
2 38 (36.19%) Active Directory
3 33 (31.43%) Microsoft
4 24 (22.86%) Finance
5 23 (21.90%) VMware
6 21 (20.00%) SQL
7 20 (19.05%) VMware Infrastructure
8 19 (18.10%) Windows Server 2008
9 18 (17.14%) Manufacturing
9 18 (17.14%) Electronics
10 17 (16.19%) Hyper-V
10 17 (16.19%) Windows Server 2012
10 17 (16.19%) Windows Server
11 16 (15.24%) Office 365
11 16 (15.24%) Digital Marketing
11 16 (15.24%) Marketing
11 16 (15.24%) Telecoms
11 16 (15.24%) Programme Management
11 16 (15.24%) SAP
11 16 (15.24%) Business Intelligence
12 15 (14.29%) Microsoft Azure
13 12 (11.43%) Cisco
13 12 (11.43%) .NET
13 12 (11.43%) Service Delivery
14 11 (10.48%) Firewall
14 11 (10.48%) Asset Management
14 11 (10.48%) SLA
14 11 (10.48%) Windows 7
15 10 (9.52%) Continuous Improvement
15 10 (9.52%) Mentoring

Technical Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.57%) IIS
2 7 (6.67%) MS Exchange
2 7 (6.67%) Tomcat
3 6 (5.71%) Apache
4 5 (4.76%) Blackberry Enterprise Server
5 4 (3.81%) Exchange Server 2013
6 1 (0.95%) Exchange Server 2007
6 1 (0.95%) Exchange Server 2010
Applications
1 9 (8.57%) Microsoft Office
Cloud Services
1 16 (15.24%) Office 365
2 15 (14.29%) Microsoft Azure
3 2 (1.90%) G Suite
3 2 (1.90%) SaaS
4 1 (0.95%) Amazon AWS
4 1 (0.95%) OneDrive
Communications & Networking
1 11 (10.48%) Firewall
2 10 (9.52%) SAN
3 8 (7.62%) DHCP
4 7 (6.67%) DNS
4 7 (6.67%) TCP/IP
5 6 (5.71%) WebEx
6 2 (1.90%) LDAP
7 1 (0.95%) iSCSI
7 1 (0.95%) NetScaler
7 1 (0.95%) Network Security
7 1 (0.95%) RS-232
7 1 (0.95%) Unified Communications
7 1 (0.95%) VLAN
Database & Business Intelligence
1 9 (8.57%) SQL Server
2 1 (0.95%) MySQL
2 1 (0.95%) Oracle Database
2 1 (0.95%) Relational Database
Development Applications
1 6 (5.71%) MSI
2 1 (0.95%) PROIV
General
1 24 (22.86%) Finance
2 18 (17.14%) Electronics
2 18 (17.14%) Manufacturing
3 16 (15.24%) Marketing
3 16 (15.24%) Telecoms
4 8 (7.62%) French Language
5 6 (5.71%) Legal
6 2 (1.90%) Pharmaceutical
7 1 (0.95%) Front Office
7 1 (0.95%) Games
Libraries, Frameworks & Software Standards
1 12 (11.43%) .NET
2 6 (5.71%) XMPP
3 5 (4.76%) Web Services
4 3 (2.86%) CSS
4 3 (2.86%) HTML
5 2 (1.90%) ASP.NET
5 2 (1.90%) XML
6 1 (0.95%) ASP.NET MVC
6 1 (0.95%) Middleware
Miscellaneous
1 7 (6.67%) Analytical Skills
2 6 (5.71%) Social Media
3 5 (4.76%) Blackberry
4 4 (3.81%) Clustering
5 3 (2.86%) Computer Science
6 2 (1.90%) Enterprise Software
6 2 (1.90%) Management Information System
7 1 (0.95%) Data Centre
Operating Systems
1 42 (40.00%) Windows
2 19 (18.10%) Windows Server 2008
3 17 (16.19%) Windows Server
3 17 (16.19%) Windows Server 2012
4 11 (10.48%) Windows 7
5 8 (7.62%) Linux
6 6 (5.71%) Windows 10
7 3 (2.86%) Solaris
7 3 (2.86%) Windows 8
8 2 (1.90%) Apple iOS
8 2 (1.90%) Mac OS X
8 2 (1.90%) Windows NT
8 2 (1.90%) Windows Server 2003
9 1 (0.95%) AIX
9 1 (0.95%) Unix
Processes & Methodologies
1 16 (15.24%) Business Intelligence
1 16 (15.24%) Digital Marketing
1 16 (15.24%) Programme Management
2 12 (11.43%) Service Delivery
3 11 (10.48%) Asset Management
4 10 (9.52%) Continuous Improvement
4 10 (9.52%) Mentoring
5 8 (7.62%) ITIL
6 7 (6.67%) CRM
7 6 (5.71%) Application Packaging
7 6 (5.71%) Infrastructure Monitoring
7 6 (5.71%) Performance Metrics
7 6 (5.71%) Security Patching
8 4 (3.81%) Mathematics
9 2 (1.90%) Capacity Management
9 2 (1.90%) Change Management
9 2 (1.90%) Logistics
9 2 (1.90%) Problem Management
9 2 (1.90%) Process Improvement
9 2 (1.90%) Project Management
Programming Languages
1 21 (20.00%) SQL
2 7 (6.67%) Java
2 7 (6.67%) PowerShell
3 6 (5.71%) VBA
4 4 (3.81%) JavaScript
5 2 (1.90%) C#
6 1 (0.95%) PHP
Qualifications
1 8 (7.62%) Microsoft Certification
2 7 (6.67%) Degree
2 7 (6.67%) MCSE
3 6 (5.71%) MCSA
4 5 (4.76%) MCP
5 3 (2.86%) CCNA
5 3 (2.86%) Cisco Certification
5 3 (2.86%) ITIL Certification
5 3 (2.86%) VTSP
6 2 (1.90%) CCNP
6 2 (1.90%) LPIC
6 2 (1.90%) Network+ Certification
6 2 (1.90%) RHCE
6 2 (1.90%) VMware Certified Professional (VCP)
7 1 (0.95%) PhD
7 1 (0.95%) SC Cleared
7 1 (0.95%) Security Cleared
Quality Assurance & Compliance
1 11 (10.48%) SLA
System Software
1 38 (36.19%) Active Directory
2 20 (19.05%) VMware Infrastructure
3 17 (16.19%) Hyper-V
4 6 (5.71%) Microsoft App-V
5 1 (0.95%) Citrix Presentation Server
5 1 (0.95%) vSphere
5 1 (0.95%) XenApp
Systems Management
1 9 (8.57%) SCCM
2 6 (5.71%) SCOM
3 5 (4.76%) Backup Exec
4 2 (1.90%) Puppet
4 2 (1.90%) SCVMM
Vendors
1 33 (31.43%) Microsoft
2 23 (21.90%) VMware
3 16 (15.24%) SAP
4 12 (11.43%) Cisco
5 7 (6.67%) Citrix
6 5 (4.76%) Veeam
7 4 (3.81%) Oracle
8 2 (1.90%) F5
8 2 (1.90%) Google
8 2 (1.90%) Sun
8 2 (1.90%) Twitter
9 1 (0.95%) Apple
9 1 (0.95%) AppSense
9 1 (0.95%) CommVault
9 1 (0.95%) Fortinet
9 1 (0.95%) HP
9 1 (0.95%) Juniper
9 1 (0.95%) Mitel
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