The median contractor rate for a Technical Support was £245 per day in advertised job vacancies in England during the 3 months to 23 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK / England
3 months to
23 Apr 2017
Same period 2016 Same period 2015
Rank 481 454 475
Rank change year-on-year -27 +21  
Contract jobs requiring a Technical Support 104 181 145
As % of all contract IT jobs advertised in England 0.24% 0.35% 0.28%
As % of the Job Titles category 0.25% 0.37% 0.30%
Number of daily rates quoted 55 110 66
Median daily rate £245 £250 £250
Median daily rate % change year-on-year -2.00% -  
90% offered a daily rate of more than £132 £130 £166
10% offered a daily rate of more than £418 £428 £503
UK excluding London median daily rate £175 £250 £245
% change year-on-year -30.00% +2.04%  
Number of hourly rates quoted 15 28 18
Median hourly rate £14.50 £17.25 £16.75
Median hourly rate % change year-on-year -15.94% +2.98%  
90% offered a hourly rate of more than £12.50 £11.35 £10.70
10% offered a hourly rate of more than £20.70 £33.98 £33.75
UK excluding London median hourly rate £13.50 £15.88 £14.50
% change year-on-year -14.96% +9.48%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 41107 49028 48272
As % of all contract IT job vacancies advertised in England 94.61% 95.21% 94.81%
Number of daily rates quoted 26821 32442 29747
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £270 £263 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 1373 1399 1938
Median hourly rate £18.00 £17.89 £17.50
Median hourly rate % change year-on-year +0.64% +2.20%  
90% offered a hourly rate of more than £11.33 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £45.00 £42.50
UK excluding London median hourly rate £17.50 £18.28 £16.70
% change year-on-year -4.24% +9.43%  

Technical Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Technical Support in the job title.

Job vacancy trend for Technical Support in England

Technical Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in England.

Contractor daily rate trend for Technical Support in England

Technical Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Technical Support in England over the 3 months to 23 April 2017.

Contractor daily rate histogram for Technical Support in England

Technical Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in England.

Contractor hourly rate trend for Technical Support in England

Technical Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Technical Support in England over the 3 months to 23 April 2017.

Contractor hourly rate histogram for Technical Support in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 3 months to 23 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 41 £350 +40.00% 19
South East -22 19 £341 +45.21% 18
East of England +9 14 £188 -17.58% 6
North West +29 11 £245 +88.46% 4
Yorkshire +25 8 £150 -66.66% 4
East Midlands -16 6 £240 -17.24% 5
West Midlands +19 4 - - 7
South West -6 1 - - 6
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 April 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 83 (48.82%) Windows
2 57 (33.53%) Microsoft
3 55 (32.35%) Active Directory
4 37 (21.76%) ITIL
5 35 (20.59%) VMware
6 32 (18.82%) SQL
7 31 (18.24%) Windows 7
8 28 (16.47%) Cisco
9 22 (12.94%) VMware Infrastructure
9 22 (12.94%) Linux
10 20 (11.76%) Microsoft Office
10 20 (11.76%) Finance
11 19 (11.18%) Windows 10
11 19 (11.18%) Office 365
11 19 (11.18%) LAN
12 18 (10.59%) Firewall
13 17 (10.00%) SCCM
13 17 (10.00%) Windows Server 2012
13 17 (10.00%) Windows Server
14 16 (9.41%) Service Management
14 16 (9.41%) Wireless
14 16 (9.41%) Unix
15 15 (8.82%) MS Exchange
15 15 (8.82%) WAN
16 14 (8.24%) TCP/IP
16 14 (8.24%) Dell
16 14 (8.24%) Migration
16 14 (8.24%) Data Centre
17 13 (7.65%) HP
17 13 (7.65%) Perl

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.82%) MS Exchange
2 11 (6.47%) Blackberry Enterprise Server
3 7 (4.12%) Exchange Server 2010
4 6 (3.53%) WebSphere
5 5 (2.94%) WebSphere Application Server
6 4 (2.35%) JBoss
7 3 (1.76%) Exchange Server 2013
7 3 (1.76%) IBM Notes
7 3 (1.76%) SharePoint
7 3 (1.76%) Skype for Business
8 2 (1.18%) Apache
8 2 (1.18%) Exchange Server 2007
8 2 (1.18%) IIS
9 1 (0.59%) Adobe Experience Manager
9 1 (0.59%) Drupal
9 1 (0.59%) Kentico
9 1 (0.59%) Oracle SOA Suite
9 1 (0.59%) SharePoint 2010
9 1 (0.59%) Tomcat
9 1 (0.59%) WebLogic
Applications
1 20 (11.76%) Microsoft Office
2 6 (3.53%) Microsoft Excel
3 4 (2.35%) Microsoft PowerPoint
4 1 (0.59%) InfoPath
4 1 (0.59%) Simulink
4 1 (0.59%) Spreadsheet
Business Applications
1 5 (2.94%) Maximo
2 2 (1.18%) Infor CloudSuite
2 2 (1.18%) Infor CloudSuite Industrial (formerly SyteLine)
2 2 (1.18%) Infor CRM
3 1 (0.59%) Cognos Business Intelligence
3 1 (0.59%) Cognos Planning
3 1 (0.59%) Dynamics CRM
3 1 (0.59%) Global One
3 1 (0.59%) Infor M3
3 1 (0.59%) SAP Oil and Gas
3 1 (0.59%) Unit4 Business World
Cloud Services
1 19 (11.18%) Office 365
2 7 (4.12%) Amazon AWS
3 6 (3.53%) Microsoft Azure
4 5 (2.94%) IBM Cloud
4 5 (2.94%) SoftLayer
5 1 (0.59%) Dynamics 365
Communications & Networking
1 19 (11.18%) LAN
2 18 (10.59%) Firewall
3 16 (9.41%) Wireless
4 15 (8.82%) WAN
5 14 (8.24%) TCP/IP
6 11 (6.47%) SAN
7 10 (5.88%) DNS
8 9 (5.29%) Internet
8 9 (5.29%) VPN
9 7 (4.12%) DHCP
10 6 (3.53%) BGP
10 6 (3.53%) iSCSI
10 6 (3.53%) OSPF
10 6 (3.53%) Structured Cabling
10 6 (3.53%) VXLAN
11 5 (2.94%) LDAP
11 5 (2.94%) VoIP
12 4 (2.35%) 4G
12 4 (2.35%) Unified Communications
13 3 (1.76%) Skype
Database & Business Intelligence
1 9 (5.29%) SQL Server
2 5 (2.94%) Relational Database
3 3 (1.76%) DB2
4 2 (1.18%) BusinessObjects
4 2 (1.18%) Informix
4 2 (1.18%) Oracle Database
5 1 (0.59%) DataStage
5 1 (0.59%) PostgreSQL
5 1 (0.59%) SQL Server 2008
5 1 (0.59%) TKPROF
Development Applications
1 3 (1.76%) Team Foundation Server
1 3 (1.76%) Visual Studio
2 1 (0.59%) Bitbucket
2 1 (0.59%) JIRA
2 1 (0.59%) Toad
General
1 20 (11.76%) Finance
2 8 (4.71%) Automotive
2 8 (4.71%) Front Office
3 7 (4.12%) Back Office
4 6 (3.53%) Banking
4 6 (3.53%) Telecoms
5 5 (2.94%) Billing
6 4 (2.35%) Local Government
7 3 (1.76%) French Language
7 3 (1.76%) Marketing
8 2 (1.18%) Electronics
8 2 (1.18%) German Language
9 1 (0.59%) Advertising
9 1 (0.59%) Investment Banking
9 1 (0.59%) Law
9 1 (0.59%) Legal
9 1 (0.59%) Manufacturing
9 1 (0.59%) Pharmaceutical
9 1 (0.59%) Retail
Libraries, Frameworks & Software Standards
1 6 (3.53%) Regular Expression
2 5 (2.94%) .NET
2 5 (2.94%) Web Services
3 4 (2.35%) HTML
4 3 (1.76%) CSS
4 3 (1.76%) Java SE
4 3 (1.76%) jQuery
4 3 (1.76%) SAML
4 3 (1.76%) WCF
4 3 (1.76%) WPF
5 1 (0.59%) Middleware
5 1 (0.59%) Oracle GoldenGate
5 1 (0.59%) REST
5 1 (0.59%) Tivoli Directory Integrator
5 1 (0.59%) XML
Miscellaneous
1 14 (8.24%) Data Centre
2 9 (5.29%) Blackberry
3 8 (4.71%) Analytical Skills
4 7 (4.12%) EMC VNX
5 5 (2.94%) Driving Licence
5 5 (2.94%) Market Risk
6 3 (1.76%) Computer Science
6 3 (1.76%) Enterprise Storage
6 3 (1.76%) Management Information System
6 3 (1.76%) User Experience
7 2 (1.18%) Derivative
7 2 (1.18%) Foreign Exchange (FX)
7 2 (1.18%) iPad
7 2 (1.18%) iPhone
7 2 (1.18%) Over-the-Top Content
7 2 (1.18%) Smartphone
7 2 (1.18%) Video on Demand
8 1 (0.59%) Fat Client
8 1 (0.59%) SWIFT
8 1 (0.59%) Video Conferencing
Operating Systems
1 83 (48.82%) Windows
2 31 (18.24%) Windows 7
3 22 (12.94%) Linux
4 19 (11.18%) Windows 10
5 17 (10.00%) Windows Server
5 17 (10.00%) Windows Server 2012
6 16 (9.41%) Unix
7 10 (5.88%) Mac OS X
8 9 (5.29%) Windows 8
8 9 (5.29%) Windows Server 2008
9 5 (2.94%) Red Hat Enterprise Linux
10 3 (1.76%) Windows XP
11 2 (1.18%) Apple iOS
11 2 (1.18%) SUSE
11 2 (1.18%) Windows Server 2003
12 1 (0.59%) Android
12 1 (0.59%) CentOS
12 1 (0.59%) Oracle Linux
12 1 (0.59%) Windows 2000 Server
Processes & Methodologies
1 37 (21.76%) ITIL
2 16 (9.41%) Service Management
3 14 (8.24%) Migration
4 12 (7.06%) Service Delivery
5 11 (6.47%) Change Management
5 11 (6.47%) Problem Management
6 10 (5.88%) Root Cause Analysis
7 9 (5.29%) Information Security
8 8 (4.71%) High Availability
8 8 (4.71%) Risk Management
9 7 (4.12%) Knowledge Management
10 6 (3.53%) Investment Management
10 6 (3.53%) Network Management
11 5 (2.94%) Disaster Recovery
11 5 (2.94%) Proactive Monitoring
11 5 (2.94%) Release Management
12 4 (2.35%) Analytics
12 4 (2.35%) ITIL V3
12 4 (2.35%) Performance Monitoring
12 4 (2.35%) Software Deployment
Programming Languages
1 32 (18.82%) SQL
2 13 (7.65%) Perl
3 10 (5.88%) Shell Script
4 9 (5.29%) PowerShell
5 8 (4.71%) JavaScript
6 7 (4.12%) C#
7 6 (3.53%) PL/SQL
7 6 (3.53%) Python
8 4 (2.35%) PHP
9 3 (1.76%) VBA
10 2 (1.18%) Java
10 2 (1.18%) Korn
11 1 (0.59%) C
11 1 (0.59%) MATLAB
Qualifications
1 12 (7.06%) CCNA
1 12 (7.06%) Cisco Certification
2 9 (5.29%) Microsoft Certification
3 8 (4.71%) ITIL Certification
4 7 (4.12%) Degree
5 6 (3.53%) CCNP
6 5 (2.94%) MCSE
6 5 (2.94%) SC Cleared
6 5 (2.94%) Security Cleared
7 4 (2.35%) A+ Certification
8 2 (1.18%) DBS Check
8 2 (1.18%) MCDST
8 2 (1.18%) MCITP
9 1 (0.59%) BPSS Clearance
9 1 (0.59%) MCSA
9 1 (0.59%) MCTS
9 1 (0.59%) MOS
9 1 (0.59%) NVQ Level 3
Quality Assurance & Compliance
1 11 (6.47%) SLA
2 2 (1.18%) PMO
2 2 (1.18%) QA
3 1 (0.59%) JSP 440
System Software
1 55 (32.35%) Active Directory
2 22 (12.94%) VMware Infrastructure
3 12 (7.06%) vSphere
4 9 (5.29%) Virtual Desktop
5 3 (1.76%) Hyper-V
5 3 (1.76%) Microsoft App-V
5 3 (1.76%) Microsoft Virtual Server
5 3 (1.76%) Virtual Servers
6 2 (1.18%) VMware ESX
6 2 (1.18%) VMware ESXi
7 1 (0.59%) ISA Server
7 1 (0.59%) NFS
7 1 (0.59%) Tivoli Directory Server
7 1 (0.59%) VMware Server
7 1 (0.59%) XenApp
Systems Management
1 17 (10.00%) SCCM
2 6 (3.53%) Tivoli
3 3 (1.76%) AirWatch
3 3 (1.76%) vCenter Server
4 2 (1.18%) Cisco CUCM
5 1 (0.59%) Backup Exec
5 1 (0.59%) DameWare
5 1 (0.59%) EMC NetWorker
5 1 (0.59%) Jamf Pro
5 1 (0.59%) Microsoft Clustering
5 1 (0.59%) NetBackup
5 1 (0.59%) Norton AntiVirus
5 1 (0.59%) Oracle RMAN
5 1 (0.59%) SCOM
5 1 (0.59%) Tivoli Identity Manager
5 1 (0.59%) WSUS
Vendors
1 57 (33.53%) Microsoft
2 35 (20.59%) VMware
3 28 (16.47%) Cisco
4 14 (8.24%) Dell
5 13 (7.65%) HP
5 13 (7.65%) Oracle
6 10 (5.88%) Citrix
7 8 (4.71%) LANDesk
8 7 (4.12%) EMC
8 7 (4.12%) IBM
8 7 (4.12%) NetApp
8 7 (4.12%) Palo Alto
8 7 (4.12%) Splunk
9 6 (3.53%) Arista
9 6 (3.53%) Fortinet
9 6 (3.53%) Murex
9 6 (3.53%) SolarWinds
10 5 (2.94%) Calypso
10 5 (2.94%) Comptel
10 5 (2.94%) Red Hat
Birmingham, West Midlands (County)
Blues Point Ltd
Rate: From £15 to £17 per hour + travel expenses when necessary
Posted: 2 days ago
London
Elevate Direct
Rate: Negotiable
Posted: 5 days ago
Reading, Berkshire
Flint Consulting Limited
Posted: 3 days ago
City, London
Ebury
Rate: £280.00 - £290.00 per day
Posted: 5 days ago