Period
to 19 January 2018

The median contractor rate for a Technical Support was £236 per day in advertised job vacancies in England during the 6 months to 19 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK > England
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 587 632 558
Rank change year-on-year +45 -74 -146
Contract jobs requiring a Technical Support 245 194 294
As % of all contract IT jobs advertised in England 0.27% 0.22% 0.30%
As % of the Job Titles category 0.28% 0.23% 0.31%
Number of daily rates quoted 146 110 146
England median daily rate £236 £268 £295
Median daily rate % change year-on-year -11.68% -9.32% +1.72%
10th Percentile £127 £128 £152
90th Percentile £475 £470 £475
UK median daily rate £225 £250 £290
% change year-on-year -10.00% -13.79% -
Number of hourly rates quoted 29 21 38
England median hourly rate £15.50 £15.48 £15.50
Median hourly rate % change year-on-year +0.13% -0.13% +6.90%
10th Percentile £10.85 £11.50 £10.00
90th Percentile £28.50 £28.75 £28.55
UK median hourly rate £15.25 £15.00 £15.50
% change year-on-year +1.67% -3.23% +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,421 85,327 94,319
% of contract IT jobs with a recognized job title 94.74% 94.78% 95.06%
Number of daily rates quoted 58,646 56,201 61,003
England median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £263 £256 £250
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,544 2,910 3,601
England median hourly rate £18.10 £18.39 £18.50
Median hourly rate % change year-on-year -1.55% -0.61% +12.12%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.25
UK median hourly rate £18.36 £18.00 £18.68
% change year-on-year +2.01% -3.64% +13.21%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in England.

Contractor daily rate trend for Technical Support in England

Technical Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Technical Support in England over the 6 months to 19 January 2018.

Contractor daily rate histogram for Technical Support in England

Technical Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in England.

Contractor hourly rate trend for Technical Support in England

Technical Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Technical Support in England over the 6 months to 19 January 2018.

Contractor hourly rate histogram for Technical Support in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 114 £265 +6.00% 55
South East -8 47 £225 -7.69% 71
North of England +27 34 £175 -51.72% 44
South West +15 18 £213 -33.59% 25
East of England -1 17 £225 -10.00% 29
North West -5 17 £175 -66.51% 22
Midlands +2 15 £325 +52.94% 51
North East +56 10 £215 -34.85% 4
West Midlands +5 8 £325 +140.74% 35
Yorkshire +7 7 - - 18
East Midlands -2 7 £350 +6.06% 16
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 January 2018, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 132 (53.88%) Windows
2 88 (35.92%) Microsoft
3 85 (34.69%) Active Directory
4 57 (23.27%) Windows Server
5 55 (22.45%) Finance
6 54 (22.04%) ITIL
7 49 (20.00%) Windows 7
8 45 (18.37%) Office 365
8 45 (18.37%) VMware
9 42 (17.14%) Linux
10 39 (15.92%) Banking
11 38 (15.51%) Windows Server 2008
11 38 (15.51%) Microsoft Office
11 38 (15.51%) Windows 10
12 33 (13.47%) SQL
12 33 (13.47%) Citrix
13 32 (13.06%) MS Exchange
13 32 (13.06%) Windows Server 2012
14 30 (12.24%) Change Management
15 29 (11.84%) Cisco
16 28 (11.43%) VMware Infrastructure
17 27 (11.02%) Analytical Skills
18 26 (10.61%) Security Cleared
19 25 (10.20%) SCCM
19 25 (10.20%) DNS
20 24 (9.80%) DHCP
20 24 (9.80%) LAN
20 24 (9.80%) Microsoft Azure
21 23 (9.39%) Python
21 23 (9.39%) Unix

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (13.06%) MS Exchange
2 18 (7.35%) SharePoint
3 14 (5.71%) Skype for Business
4 11 (4.49%) IIS
5 8 (3.27%) JBoss
6 5 (2.04%) WebSphere
6 5 (2.04%) WildFly
7 4 (1.63%) Tomcat
8 3 (1.22%) Apache
8 3 (1.22%) Exchange Server 2010
8 3 (1.22%) MQSeries
9 2 (0.82%) Blackberry Enterprise Server
9 2 (0.82%) CMS
9 2 (0.82%) Exchange Server 2007
9 2 (0.82%) Oracle Workflow
9 2 (0.82%) Sitecore CMS
10 1 (0.41%) IBM Notes
10 1 (0.41%) Live Communications Server
10 1 (0.41%) Moodle
10 1 (0.41%) nginx
Applications
1 38 (15.51%) Microsoft Office
2 5 (2.04%) Microsoft Excel
3 4 (1.63%) Microsoft PowerPoint
4 2 (0.82%) Acrobat
4 2 (0.82%) AutoCAD
5 1 (0.41%) Adobe Creative Suite
5 1 (0.41%) Microsoft Project
5 1 (0.41%) MS Visio
5 1 (0.41%) Spreadsheet
Business Applications
1 3 (1.22%) ION MarketView
2 2 (0.82%) Oracle EBS
2 2 (0.82%) Oracle EBS R12
2 2 (0.82%) Oracle Internet Expenses
2 2 (0.82%) RMDS
2 2 (0.82%) Workday HCM
3 1 (0.41%) Dynamics CRM
3 1 (0.41%) Oracle Applications
3 1 (0.41%) Oracle Assets
3 1 (0.41%) Oracle Cash Management
3 1 (0.41%) Oracle Financials
3 1 (0.41%) Oracle iProcurement
3 1 (0.41%) Oracle Payables
3 1 (0.41%) Oracle Procure-to-Pay
3 1 (0.41%) Oracle Receivables
Cloud Services
1 45 (18.37%) Office 365
2 24 (9.80%) Microsoft Azure
3 12 (4.90%) Azure Active Directory
4 7 (2.86%) Google Cloud Platform
5 6 (2.45%) Mimecast
6 5 (2.04%) Amazon AWS
7 3 (1.22%) Google App Engine
8 2 (0.82%) Cloud Computing
8 2 (0.82%) Google Analytics
8 2 (0.82%) OneDrive
9 1 (0.41%) Adobe Creative Cloud
9 1 (0.41%) G Suite
Communications & Networking
1 25 (10.20%) DNS
2 24 (9.80%) DHCP
2 24 (9.80%) LAN
3 23 (9.39%) WAN
4 19 (7.76%) Firewall
5 15 (6.12%) SAN
6 13 (5.31%) TCP/IP
7 11 (4.49%) Internet
8 9 (3.67%) Skype
8 9 (3.67%) Wireless
9 8 (3.27%) VLAN
10 7 (2.86%) Wi-Fi
11 6 (2.45%) VoIP
11 6 (2.45%) VPN
12 5 (2.04%) Remote Desktop
12 5 (2.04%) SSH
13 4 (1.63%) HTTP
13 4 (1.63%) IPv4
14 3 (1.22%) Broadband
14 3 (1.22%) Cisco Wireless
Database & Business Intelligence
1 17 (6.94%) SQL Server
2 9 (3.67%) Blockchain
3 6 (2.45%) Relational Database
4 3 (1.22%) MS Access
4 3 (1.22%) MySQL
5 2 (0.82%) Big Data
5 2 (0.82%) Data Warehouse
5 2 (0.82%) Ingres
5 2 (0.82%) MariaDB
5 2 (0.82%) Oracle BI Publisher
5 2 (0.82%) QlikView
5 2 (0.82%) RDBMS
6 1 (0.41%) Azure SQL Database
6 1 (0.41%) BusinessObjects
6 1 (0.41%) IBM InfoSphere
6 1 (0.41%) Oracle BI EE
6 1 (0.41%) Oracle Database
6 1 (0.41%) Oracle Reports
6 1 (0.41%) SQL Server Integration Services
6 1 (0.41%) SQLPlus
Development Applications
1 3 (1.22%) Oracle APEX
2 2 (0.82%) JIRA
3 1 (0.41%) Git (software)
3 1 (0.41%) JDeveloper
3 1 (0.41%) Jenkins
3 1 (0.41%) Oracle Forms
General
1 55 (22.45%) Finance
2 39 (15.92%) Banking
3 10 (4.08%) Telecoms
4 7 (2.86%) Retail
5 6 (2.45%) Investment Banking
6 5 (2.04%) Spanish Language
7 3 (1.22%) Italian Language
7 3 (1.22%) Marketing
7 3 (1.22%) Russian Language
8 2 (0.82%) Advertising
8 2 (0.82%) Automotive
8 2 (0.82%) Billing
8 2 (0.82%) French Language
8 2 (0.82%) Manufacturing
8 2 (0.82%) Military
8 2 (0.82%) Publishing
9 1 (0.41%) General Ledger
9 1 (0.41%) International Banking
9 1 (0.41%) Law
9 1 (0.41%) Legal
Libraries, Frameworks & Software Standards
1 21 (8.57%) Web Services
2 19 (7.76%) HTML
3 17 (6.94%) Middleware
4 12 (4.90%) JSON
4 12 (4.90%) XML
5 9 (3.67%) RESTful
6 7 (2.86%) CSS
7 5 (2.04%) .NET
7 5 (2.04%) LDAP
8 4 (1.63%) HTML5
9 3 (1.22%) Django
9 3 (1.22%) HTML5 Canvas
9 3 (1.22%) Node.js
9 3 (1.22%) Regular Expression
9 3 (1.22%) REST
9 3 (1.22%) WebGL
9 3 (1.22%) WebSphere MQ
10 2 (0.82%) Ajax
10 2 (0.82%) POJO
10 2 (0.82%) SOAP
Miscellaneous
1 27 (11.02%) Analytical Skills
2 11 (4.49%) Blackberry
3 10 (4.08%) Data Centre
3 10 (4.08%) Management Information System
4 9 (3.67%) CMDB
4 9 (3.67%) Video Conferencing
5 7 (2.86%) Client/Server
6 6 (2.45%) Mobile App
7 5 (2.04%) Computer Science
7 5 (2.04%) Fat Client
7 5 (2.04%) Thin Client
8 4 (1.63%) Driving Licence
8 4 (1.63%) EPoS
8 4 (1.63%) iPhone
9 3 (1.22%) Animation
9 3 (1.22%) Fixed Income
9 3 (1.22%) PKI
10 2 (0.82%) CESG
10 2 (0.82%) Clustering
10 2 (0.82%) Replication
Operating Systems
1 132 (53.88%) Windows
2 57 (23.27%) Windows Server
3 49 (20.00%) Windows 7
4 42 (17.14%) Linux
5 38 (15.51%) Windows 10
5 38 (15.51%) Windows Server 2008
6 32 (13.06%) Windows Server 2012
7 23 (9.39%) Unix
8 14 (5.71%) Windows 8
8 14 (5.71%) Windows XP
9 11 (4.49%) Windows Server 2003
10 9 (3.67%) Android
11 7 (2.86%) Red Hat Enterprise Linux
12 6 (2.45%) Apple iOS
13 5 (2.04%) Solaris
13 5 (2.04%) SUSE
14 4 (1.63%) Mac OS
15 3 (1.22%) Windows Vista
16 2 (0.82%) Windows 2000
16 2 (0.82%) Windows Mobile
Processes & Methodologies
1 54 (22.04%) ITIL
2 30 (12.24%) Change Management
3 20 (8.16%) Service Delivery
4 15 (6.12%) Service Management
5 13 (5.31%) Network Management
6 11 (4.49%) Continuous Improvement
6 11 (4.49%) Problem Management
7 10 (4.08%) Disaster Recovery
7 10 (4.08%) High Availability
7 10 (4.08%) Incident Management
7 10 (4.08%) Migration
7 10 (4.08%) Project Management
8 9 (3.67%) Identity Access Management
8 9 (3.67%) ITIL V3
9 8 (3.27%) Break/Fix
9 8 (3.27%) Data Protection
9 8 (3.27%) Task Automation
10 7 (2.86%) ITSM
11 6 (2.45%) Identity Management
11 6 (2.45%) Web Development
Programming Languages
1 33 (13.47%) SQL
2 23 (9.39%) Python
3 22 (8.98%) Java
4 17 (6.94%) JavaScript
5 13 (5.31%) PowerShell
6 12 (4.90%) Bash Shell
7 9 (3.67%) Perl
8 8 (3.27%) C++
9 7 (2.86%) PHP
10 5 (2.04%) Shell Script
11 4 (1.63%) C
11 4 (1.63%) C#
12 2 (0.82%) Korn
12 2 (0.82%) PL/SQL
12 2 (0.82%) R
12 2 (0.82%) Ruby
12 2 (0.82%) VBScript
13 1 (0.41%) Objective-C
13 1 (0.41%) T-SQL
Qualifications
1 26 (10.61%) Security Cleared
2 20 (8.16%) SC Cleared
3 17 (6.94%) Microsoft Certification
4 15 (6.12%) Degree
5 12 (4.90%) ITIL Certification
6 9 (3.67%) DBS Check
7 7 (2.86%) Cisco Certification
8 6 (2.45%) MCSA
8 6 (2.45%) MCSE
9 5 (2.04%) CCNA
9 5 (2.04%) DV Cleared
9 5 (2.04%) MCP
10 3 (1.22%) Computer Science Degree
11 2 (0.82%) CCNP
11 2 (0.82%) HNC
11 2 (0.82%) MCITP
11 2 (0.82%) PMP
12 1 (0.41%) CNE
12 1 (0.41%) CWNA
12 1 (0.41%) MCDST
Quality Assurance & Compliance
1 21 (8.57%) SLA
2 7 (2.86%) MiFID
3 5 (2.04%) QA
4 3 (1.22%) Data Quality
4 3 (1.22%) Dodd-Frank
4 3 (1.22%) EMIR
4 3 (1.22%) PMO
5 2 (0.82%) GDPR
5 2 (0.82%) Government Security Classifications
5 2 (0.82%) HMG Security Policy Framework
6 1 (0.41%) ISO 9001
6 1 (0.41%) SEPA
System Software
1 85 (34.69%) Active Directory
2 28 (11.43%) VMware Infrastructure
3 11 (4.49%) VMware ESXi
4 9 (3.67%) Hyper-V
5 8 (3.27%) vSphere
6 4 (1.63%) Virtual Machines
6 4 (1.63%) XenServer
7 3 (1.22%) XenApp
8 2 (0.82%) ISA Server
8 2 (0.82%) ProxySG
8 2 (0.82%) Sendmail
8 2 (0.82%) VMware Workstation
8 2 (0.82%) XenDesktop
9 1 (0.41%) Citrix Presentation Server
9 1 (0.41%) iptables
9 1 (0.41%) KVM
9 1 (0.41%) LXC
9 1 (0.41%) Microsoft Virtual Server
9 1 (0.41%) RACF
9 1 (0.41%) VMware Server
Systems Management
1 25 (10.20%) SCCM
2 12 (4.90%) WSUS
3 6 (2.45%) McAfee ePO
4 5 (2.04%) Forefront Identity Manager
4 5 (2.04%) NetBackup
5 4 (1.63%) Microsoft Data Protection Manager
6 3 (1.22%) Backup Exec
7 2 (0.82%) AirWatch
7 2 (0.82%) SCOM
7 2 (0.82%) Thomson Reuters DACS
8 1 (0.41%) Ansible
8 1 (0.41%) Cisco CUCM
8 1 (0.41%) Cisco Prime
8 1 (0.41%) FortiGate
8 1 (0.41%) Microsoft Intune
8 1 (0.41%) Netcool
8 1 (0.41%) SCSM
8 1 (0.41%) SCVMM
8 1 (0.41%) Stealthwatch
8 1 (0.41%) TrustSec
Vendors
1 88 (35.92%) Microsoft
2 45 (18.37%) VMware
3 33 (13.47%) Citrix
4 29 (11.84%) Cisco
5 17 (6.94%) Apple
5 17 (6.94%) HP
6 15 (6.12%) McAfee
7 13 (5.31%) Google
8 11 (4.49%) Oracle
9 9 (3.67%) Dell
9 9 (3.67%) NetApp
10 6 (2.45%) IBM
10 6 (2.45%) MobileIron
10 6 (2.45%) Red Hat
10 6 (2.45%) ServiceNow
10 6 (2.45%) Veeam
11 5 (2.04%) IronPort
11 5 (2.04%) Juniper
11 5 (2.04%) Lumension
11 5 (2.04%) Veritas