Period
to 20 July 2017

The median contractor rate for a Technical Support was £300 per day in advertised job vacancies in England during the 6 months to 20 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK > England
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 561 601 573
Rank change year-on-year +40 -28 -63
Contract jobs requiring a Technical Support 255 280 288
As % of all contract IT jobs advertised in England 0.29% 0.28% 0.28%
As % of the Job Titles category 0.31% 0.29% 0.30%
Number of daily rates quoted 113 164 133
England median daily rate £300 £253 £250
Median daily rate % change year-on-year +18.81% +1.00% +5.26%
10th Percentile £128 £125 £155
90th Percentile £470 £475 £486
UK median daily rate £255 £253 £250
% change year-on-year +0.99% +1.00% +5.26%
Number of hourly rates quoted 51 40 46
England median hourly rate £14.20 £17.50 £16.75
Median hourly rate % change year-on-year -18.86% +4.48% -4.29%
10th Percentile £11.25 £10.73 £10.50
90th Percentile £21.50 £35.09 £30.00
UK median hourly rate £14.20 £17.50 £16.50
% change year-on-year -18.86% +6.06% -5.71%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 83057 96562 97205
As % of all contract IT job vacancies advertised in England 94.84% 95.12% 94.89%
Number of daily rates quoted 54176 63609 61240
England median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £259 £238
90th Percentile £625 £600 £588
UK median daily rate £427 £425 £400
% change year-on-year +0.47% +6.25% +1.01%
Number of hourly rates quoted 2655 2846 3810
England median hourly rate £18.46 £19.00 £17.50
Median hourly rate % change year-on-year -2.84% +8.57% +2.94%
10th Percentile £10.75 £10.50 £10.25
90th Percentile £48.75 £46.94 £44.45
UK median hourly rate £18.50 £19.00 £17.50
% change year-on-year -2.63% +8.57% +2.94%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in England.

Contractor daily rate trend for Technical Support in England

Technical Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Technical Support in England over the 6 months to 20 July 2017.

Contractor daily rate histogram for Technical Support in England

Technical Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in England.

Contractor hourly rate trend for Technical Support in England

Technical Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Technical Support in England over the 6 months to 20 July 2017.

Contractor hourly rate histogram for Technical Support in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 88 £300 +20.00% 28
North of England +82 54 £220 -32.31% 14
South East +8 49 £290 +14.85% 17
Yorkshire +55 28 £220 -23.48% 2
North West +36 26 £245 -36.77% 11
Midlands +15 22 £268 -10.83% 8
South West +9 21 £365 +60.44% 2
East of England +3 21 £200 -11.11% 5
West Midlands +29 11 £369 +22.92% 7
East Midlands -8 11 £213 -26.72% 1
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 July 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support in the job title.

1 126 (49.41%) Windows
2 97 (38.04%) Microsoft
3 76 (29.80%) Active Directory
4 50 (19.61%) ITIL
5 47 (18.43%) SQL
5 47 (18.43%) Finance
5 47 (18.43%) Office 365
6 45 (17.65%) VMware
7 42 (16.47%) Windows 7
8 40 (15.69%) Microsoft Office
9 37 (14.51%) LAN
10 35 (13.73%) Cisco
11 34 (13.33%) Windows Server 2012
12 33 (12.94%) Security Cleared
12 33 (12.94%) Wireless
12 33 (12.94%) Windows 10
13 32 (12.55%) WAN
14 31 (12.16%) Unix
15 30 (11.76%) PowerShell
16 29 (11.37%) Telecoms
16 29 (11.37%) Java
16 29 (11.37%) Windows Server
17 28 (10.98%) Linux
17 28 (10.98%) SCCM
17 28 (10.98%) Marketing
18 26 (10.20%) Business Intelligence
19 25 (9.80%) SAP
19 25 (9.80%) Electronics
19 25 (9.80%) VMware Infrastructure
20 24 (9.41%) Windows Server 2008

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (9.41%) MS Exchange
2 10 (3.92%) Blackberry Enterprise Server
3 9 (3.53%) IIS
4 7 (2.75%) Apache
4 7 (2.75%) Exchange Server 2010
4 7 (2.75%) JBoss
5 5 (1.96%) Skype for Business
5 5 (1.96%) Tomcat
5 5 (1.96%) WebSphere
5 5 (1.96%) WildFly
6 4 (1.57%) Drupal
6 4 (1.57%) SharePoint
7 3 (1.18%) Exchange Server 2007
7 3 (1.18%) IBM Notes
8 2 (0.78%) Apache Solr
9 1 (0.39%) Adobe Experience Manager
9 1 (0.39%) Exchange Server 2013
9 1 (0.39%) GroupWise
9 1 (0.39%) nginx
9 1 (0.39%) WebLogic
Applications
1 40 (15.69%) Microsoft Office
2 7 (2.75%) Microsoft Excel
3 4 (1.57%) Microsoft PowerPoint
4 1 (0.39%) Simulink
Business Applications
1 2 (0.78%) Dynamics CRM
1 2 (0.78%) Unit4 Business World
2 1 (0.39%) Dynamics AX
2 1 (0.39%) Global One
2 1 (0.39%) Oracle Applications
2 1 (0.39%) Oracle BPM
2 1 (0.39%) Oracle EBS
2 1 (0.39%) Oracle EBS R12
2 1 (0.39%) Oracle Financials
2 1 (0.39%) Oracle Internet Expenses
2 1 (0.39%) Oracle Procure-to-Pay
2 1 (0.39%) Relativity
Cloud Services
1 47 (18.43%) Office 365
2 12 (4.71%) Microsoft Azure
3 8 (3.14%) Amazon AWS
4 3 (1.18%) Azure Active Directory
5 1 (0.39%) Cloud Computing
5 1 (0.39%) Dynamics 365
5 1 (0.39%) Google Cloud Platform
Communications & Networking
1 37 (14.51%) LAN
2 33 (12.94%) Wireless
3 32 (12.55%) WAN
4 20 (7.84%) Internet
5 18 (7.06%) Firewall
6 17 (6.67%) SAN
7 13 (5.10%) 3G
7 13 (5.10%) TCP/IP
8 12 (4.71%) GPRS
8 12 (4.71%) GSM
8 12 (4.71%) LTE
8 12 (4.71%) SGSN
8 12 (4.71%) VPN
9 11 (4.31%) LDAP
9 11 (4.31%) Unified Communications
10 9 (3.53%) DNS
11 8 (3.14%) HTTP
11 8 (3.14%) ISDN
11 8 (3.14%) VoIP
12 7 (2.75%) OSPF
Database & Business Intelligence
1 17 (6.67%) SQL Server
2 7 (2.75%) Relational Database
3 4 (1.57%) MySQL
4 3 (1.18%) BusinessObjects
4 3 (1.18%) DB2
5 2 (0.78%) Electronic Patient Records
5 2 (0.78%) Informix
5 2 (0.78%) Oracle Database
5 2 (0.78%) TKPROF
6 1 (0.39%) DataStage
6 1 (0.39%) GIS
6 1 (0.39%) MongoDB
6 1 (0.39%) Oracle BI EE
6 1 (0.39%) Oracle BI Publisher
6 1 (0.39%) Oracle Discoverer
6 1 (0.39%) QlikView
6 1 (0.39%) SQL Server 2008
6 1 (0.39%) SQLPlus
Development Applications
1 2 (0.78%) Team Foundation Server
1 2 (0.78%) Toad
1 2 (0.78%) Visual Studio
2 1 (0.39%) Artifactory
2 1 (0.39%) Git (software)
2 1 (0.39%) JDeveloper
2 1 (0.39%) Jenkins
2 1 (0.39%) Sonatype Nexus
2 1 (0.39%) TeamCity
General
1 47 (18.43%) Finance
2 29 (11.37%) Telecoms
3 28 (10.98%) Marketing
4 25 (9.80%) Electronics
5 24 (9.41%) Manufacturing
6 16 (6.27%) Banking
7 15 (5.88%) Automotive
8 10 (3.92%) Military
9 7 (2.75%) Front Office
10 6 (2.35%) Back Office
10 6 (2.35%) French Language
10 6 (2.35%) Publishing
11 4 (1.57%) Billing
11 4 (1.57%) German Language
11 4 (1.57%) Legal
11 4 (1.57%) Local Government
11 4 (1.57%) Retail
12 2 (0.78%) Advertising
12 2 (0.78%) Italian Language
12 2 (0.78%) Law
Libraries, Frameworks & Software Standards
1 22 (8.63%) HTML
2 9 (3.53%) Web Services
3 5 (1.96%) .NET
3 5 (1.96%) XML
4 4 (1.57%) 802.1X
4 4 (1.57%) CSS
4 4 (1.57%) Middleware
5 3 (1.18%) Java SE
5 3 (1.18%) jQuery
5 3 (1.18%) LAMP
5 3 (1.18%) REST
5 3 (1.18%) SAML
6 2 (0.78%) ActiveMQ
6 2 (0.78%) Apache Camel
6 2 (0.78%) JSON
6 2 (0.78%) Node.js
6 2 (0.78%) Oracle GoldenGate
6 2 (0.78%) Regular Expression
6 2 (0.78%) WCF
6 2 (0.78%) WPF
Miscellaneous
1 18 (7.06%) Analytical Skills
2 16 (6.27%) Blackberry
3 15 (5.88%) Management Information System
4 12 (4.71%) Data Centre
4 12 (4.71%) Video Conferencing
5 8 (3.14%) Computer Science
6 6 (2.35%) Driving Licence
7 5 (1.96%) iPhone
7 5 (1.96%) Market Risk
8 4 (1.57%) Client/Server
8 4 (1.57%) EMC VNX
8 4 (1.57%) NHS
8 4 (1.57%) PKI
9 3 (1.18%) e-Learning
9 3 (1.18%) Enterprise Storage
9 3 (1.18%) iPad
9 3 (1.18%) Linux Command Line
9 3 (1.18%) Smartphone
9 3 (1.18%) User Experience
10 2 (0.78%) Digital Media
Operating Systems
1 126 (49.41%) Windows
2 42 (16.47%) Windows 7
3 34 (13.33%) Windows Server 2012
4 33 (12.94%) Windows 10
5 31 (12.16%) Unix
6 29 (11.37%) Windows Server
7 28 (10.98%) Linux
8 24 (9.41%) Windows Server 2008
9 20 (7.84%) Android
10 19 (7.45%) Mac OS X
11 18 (7.06%) Apple iOS
12 13 (5.10%) Windows Server 2003
13 12 (4.71%) Windows Phone
14 11 (4.31%) Windows 8
14 11 (4.31%) Windows XP
15 4 (1.57%) Red Hat Enterprise Linux
15 4 (1.57%) Windows 2000 Server
16 3 (1.18%) Windows 2000
16 3 (1.18%) Windows Vista
17 2 (0.78%) AIX
Processes & Methodologies
1 50 (19.61%) ITIL
2 26 (10.20%) Business Intelligence
3 24 (9.41%) Digital Marketing
3 24 (9.41%) Programme Management
4 13 (5.10%) Service Delivery
5 12 (4.71%) Migration
6 11 (4.31%) Information Security
6 11 (4.31%) Root Cause Analysis
6 11 (4.31%) Service Management
7 10 (3.92%) Logistics
8 9 (3.53%) Network Management
8 9 (3.53%) Service Design
9 7 (2.75%) Analytics
9 7 (2.75%) Data Protection
9 7 (2.75%) Disaster Recovery
9 7 (2.75%) Incident Management
9 7 (2.75%) IT Strategy
9 7 (2.75%) Proactive Monitoring
10 6 (2.35%) Change Management
10 6 (2.35%) ITSM
Programming Languages
1 47 (18.43%) SQL
2 30 (11.76%) PowerShell
3 29 (11.37%) Java
4 18 (7.06%) PHP
5 12 (4.71%) VB
6 10 (3.92%) JavaScript
7 9 (3.53%) C#
8 8 (3.14%) Perl
8 8 (3.14%) Shell Script
9 6 (2.35%) Python
10 5 (1.96%) PL/SQL
11 3 (1.18%) C
12 2 (0.78%) C++
12 2 (0.78%) VBScript
13 1 (0.39%) Korn
13 1 (0.39%) MATLAB
13 1 (0.39%) T-SQL
13 1 (0.39%) VBA
13 1 (0.39%) X++
Qualifications
1 33 (12.94%) Security Cleared
2 23 (9.02%) Microsoft Certification
3 19 (7.45%) Cisco Certification
4 16 (6.27%) CCNA
4 16 (6.27%) SC Cleared
5 15 (5.88%) DV Cleared
6 11 (4.31%) Degree
6 11 (4.31%) MCSE
7 9 (3.53%) CCNP
8 8 (3.14%) A+ Certification
8 8 (3.14%) Computer Science Degree
8 8 (3.14%) MCP
9 7 (2.75%) MCSA
10 5 (1.96%) ITIL Certification
10 5 (1.96%) MCITP
11 4 (1.57%) MCDST
12 3 (1.18%) ACSP
12 3 (1.18%) CCIE
12 3 (1.18%) HP AIS
12 3 (1.18%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 20 (7.84%) SLA
2 6 (2.35%) QA
3 2 (0.78%) PMO
4 1 (0.39%) JSP 440
System Software
1 76 (29.80%) Active Directory
2 25 (9.80%) VMware Infrastructure
3 16 (6.27%) VMware ESXi
4 8 (3.14%) vSphere
5 7 (2.75%) Microsoft App-V
5 7 (2.75%) Virtual Desktop
6 4 (1.57%) Hyper-V
6 4 (1.57%) XenApp
7 3 (1.18%) BitLocker
7 3 (1.18%) Microsoft Virtual Server
7 3 (1.18%) Virtual Servers
8 2 (0.78%) Firmware
8 2 (0.78%) ISA Server
8 2 (0.78%) Virtual Machines
8 2 (0.78%) XenDesktop
9 1 (0.39%) Squid
9 1 (0.39%) Tivoli Directory Server
9 1 (0.39%) VMware Server
Systems Management
1 28 (10.98%) SCCM
2 16 (6.27%) AirWatch
3 4 (1.57%) NetBackup
3 4 (1.57%) TrustSec
4 2 (0.78%) Cisco Prime
4 2 (0.78%) Oracle RMAN
4 2 (0.78%) Stealthwatch
4 2 (0.78%) WSUS
5 1 (0.39%) Backup Exec
5 1 (0.39%) Cisco CUCM
5 1 (0.39%) Control-M
5 1 (0.39%) EMC NetWorker
5 1 (0.39%) Jamf Pro
5 1 (0.39%) Microsoft Clustering
5 1 (0.39%) Microsoft Intune
5 1 (0.39%) Norton AntiVirus
5 1 (0.39%) SCOM
5 1 (0.39%) Symantec Enterprise Vault
5 1 (0.39%) Tivoli
5 1 (0.39%) Tivoli Identity Manager
Vendors
1 97 (38.04%) Microsoft
2 45 (17.65%) VMware
3 35 (13.73%) Cisco
4 25 (9.80%) SAP
5 20 (7.84%) HP
6 16 (6.27%) Citrix
6 16 (6.27%) Oracle
7 14 (5.49%) MobileIron
8 13 (5.10%) Dell
9 9 (3.53%) SolarWinds
10 8 (3.14%) Palo Alto
11 7 (2.75%) Apple
11 7 (2.75%) NetApp
11 7 (2.75%) Symantec
12 6 (2.35%) Arista
12 6 (2.35%) Fortinet
12 6 (2.35%) Google
13 5 (1.96%) McAfee
13 5 (1.96%) Red Hat
13 5 (1.96%) Veritas
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