Period
to 23 November 2017

The median contractor rate for a 1st Line Support Technician was £123 per day in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Technician
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 837 842 836
Rank change year-on-year +5 -6 -20
Contract jobs requiring a 1st Line Support Technician 20 31 35
As % of all contract IT jobs advertised in England 0.021% 0.032% 0.034%
As % of the Job Titles category 0.022% 0.033% 0.035%
Number of daily rates quoted 3 8 5
England median daily rate £123 £106 £85
Median daily rate % change year-on-year +16.11% +24.12% -19.05%
10th Percentile £111 £90 £81
90th Percentile £134 £124 £122
UK median daily rate £123 £115 £85
% change year-on-year +6.52% +35.29% -19.05%
Number of hourly rates quoted 11 17 23
England median hourly rate £11.75 £11.75 £9.75
Median hourly rate % change year-on-year - +20.51% -5.57%
10th Percentile £8.41 £7.98 £8.88
90th Percentile £20.69 £15.95 £13.61
UK median hourly rate £11.75 £11.75 £10.45
% change year-on-year - +12.44% -5.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89884 92670 98656
% of contract IT jobs with a recognized job title 94.76% 94.76% 95.00%
Number of daily rates quoted 59938 60988 63819
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2667 3006 3819
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.97 £10.50 £10.50
90th Percentile £47.90 £47.00 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

1st Line Support Technician
Job Vacancy Trend in England

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Technician in England

1st Line Support Technician
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Technician in England.

Contractor daily rate trend for 1st Line Support Technician in England

1st Line Support Technician
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Technician in England.

Contractor hourly rate trend for 1st Line Support Technician in England

1st Line Support Technician
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support Technician in England over the 6 months to 23 November 2017.

Contractor hourly rate histogram for 1st Line Support Technician in England

1st Line Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Technician within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -1 10 - - 2
London -17 4 £130 +18.18%
North of England +57 2 - - 1
Yorkshire +19 2 - - 1
South West -6 2 £123 +22.50%
Midlands +26 1 - -
West Midlands - 1 - -
East of England - 1 - -
1st Line Support Technician
UK

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, 1st Line Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support Technician in the job title.

1 12 (60.00%) Windows
2 10 (50.00%) Active Directory
3 8 (40.00%) Microsoft
4 7 (35.00%) Microsoft Office
5 6 (30.00%) Office 365
6 5 (25.00%) Windows 7
7 4 (20.00%) Windows 10
8 3 (15.00%) Windows Server
8 3 (15.00%) Customer Requirements
8 3 (15.00%) ITIL
8 3 (15.00%) HP
9 2 (10.00%) Citrix
9 2 (10.00%) Sun Certification
9 2 (10.00%) NetApp
9 2 (10.00%) Mac OS X
9 2 (10.00%) Internet
9 2 (10.00%) Tivoli
9 2 (10.00%) Remedy
9 2 (10.00%) Unix
9 2 (10.00%) Oracle
9 2 (10.00%) Sybase
9 2 (10.00%) DB2
9 2 (10.00%) Solaris
9 2 (10.00%) Informix
9 2 (10.00%) Sun
9 2 (10.00%) VPN
9 2 (10.00%) Microsoft Excel
9 2 (10.00%) VoIP
9 2 (10.00%) Service Delivery
9 2 (10.00%) Change Management

1st Line Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) MS Exchange
1 1 (5.00%) Skype for Business
Applications
1 7 (35.00%) Microsoft Office
2 2 (10.00%) Microsoft Excel
2 2 (10.00%) Microsoft PowerPoint
Cloud Services
1 6 (30.00%) Office 365
2 1 (5.00%) Microsoft Azure
2 1 (5.00%) Mimecast
Communications & Networking
1 2 (10.00%) Internet
1 2 (10.00%) Remote Desktop
1 2 (10.00%) VoIP
1 2 (10.00%) VPN
2 1 (5.00%) DHCP
2 1 (5.00%) DNS
2 1 (5.00%) Skype
2 1 (5.00%) TCP/IP
2 1 (5.00%) Wireless
Database & Business Intelligence
1 2 (10.00%) DB2
1 2 (10.00%) Informix
Miscellaneous
1 1 (5.00%) Analytical Skills
1 1 (5.00%) Data Centre
1 1 (5.00%) Video Conferencing
Operating Systems
1 12 (60.00%) Windows
2 5 (25.00%) Windows 7
3 4 (20.00%) Windows 10
4 3 (15.00%) Windows Server
5 2 (10.00%) Mac OS X
5 2 (10.00%) Solaris
5 2 (10.00%) Unix
6 1 (5.00%) Android
6 1 (5.00%) Apple iOS
6 1 (5.00%) Linux
6 1 (5.00%) Windows 8
6 1 (5.00%) Windows Server 2008
Processes & Methodologies
1 3 (15.00%) Customer Requirements
1 3 (15.00%) ITIL
2 2 (10.00%) Change Management
2 2 (10.00%) Service Delivery
3 1 (5.00%) Data Protection
3 1 (5.00%) ITSM
3 1 (5.00%) Kalman Filter
3 1 (5.00%) Mentoring
3 1 (5.00%) Service Management
Qualifications
1 2 (10.00%) Degree
1 2 (10.00%) Sun Certification
2 1 (5.00%) DBS Check
2 1 (5.00%) MCSE
2 1 (5.00%) Microsoft Certification
2 1 (5.00%) Server+ Certification
System Software
1 10 (50.00%) Active Directory
Systems Management
1 2 (10.00%) Tivoli
2 1 (5.00%) SCCM
Vendors
1 8 (40.00%) Microsoft
2 3 (15.00%) HP
3 2 (10.00%) Citrix
3 2 (10.00%) NetApp
3 2 (10.00%) Oracle
3 2 (10.00%) Remedy
3 2 (10.00%) Sun
3 2 (10.00%) Sybase
4 1 (5.00%) Apple