Period
to 23 November 2017

The median contractor rate for a 1st Line Support Technician was £123 per day in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Technician
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 864 853 857
Rank change year-on-year -11 +4 +3
Contract jobs requiring a 1st Line Support Technician 23 38 38
As % of all contract IT jobs advertised in the UK 0.022% 0.036% 0.033%
As % of the Job Titles category 0.024% 0.038% 0.035%
Number of daily rates quoted 5 13 5
UK median daily rate £123 £115 £85
Median daily rate % change year-on-year +6.52% +35.29% -19.05%
10th Percentile £108 £91 £81
90th Percentile £134 £168 £122
UK excluding London median daily rate £119 £120 £85
% change year-on-year -1.04% +41.18% -
Number of hourly rates quoted 12 19 25
UK median hourly rate £11.75 £11.75 £10.45
Median hourly rate % change year-on-year - +12.44% -5.00%
10th Percentile £8.41 £8.18 £8.88
90th Percentile £20.09 £15.35 £13.47
UK excluding London median hourly rate £11.75 £11.75 £9.75
% change year-on-year - +20.51% -11.36%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97742 99747 107875
% of contract IT jobs with a recognized job title 94.80% 94.76% 94.91%
Number of daily rates quoted 64508 65028 68632
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +3.45%
Number of hourly rates quoted 2923 3319 4120
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Technician.

Contractor daily rate trend for 1st Line Support Technician in the UK

1st Line Support Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Technician.

Contractor hourly rate trend for 1st Line Support Technician in the UK

1st Line Support Technician
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support Technician over the 6 months to 23 November 2017.

Contractor hourly rate histogram for 1st Line Support Technician in the UK

1st Line Support Technician
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 20 £123 +16.11% 3
UK excluding London +22 19 £119 -1.04% 3
South East -1 10 - - 2
London -17 4 £130 +18.18%
North of England +57 2 - - 1
Yorkshire +19 2 - - 1
South West -6 2 £123 +22.50%
Scotland - 2 £115 -
Midlands +26 1 - -
Wales +7 1 £110 -18.52%
West Midlands - 1 - -
East of England - 1 - -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, 1st Line Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Technician in the job title.

1 14 (60.87%) Windows
2 11 (47.83%) Active Directory
3 9 (39.13%) Microsoft
4 8 (34.78%) Microsoft Office
5 6 (26.09%) Windows 7
5 6 (26.09%) Office 365
6 4 (17.39%) Windows 10
6 4 (17.39%) ITIL
7 3 (13.04%) HP
7 3 (13.04%) Windows Server
7 3 (13.04%) Customer Requirements
8 2 (8.70%) Remote Desktop
8 2 (8.70%) Citrix
8 2 (8.70%) Sun Certification
8 2 (8.70%) NetApp
8 2 (8.70%) Mac OS X
8 2 (8.70%) Internet
8 2 (8.70%) Tivoli
8 2 (8.70%) Remedy
8 2 (8.70%) Unix
8 2 (8.70%) Oracle
8 2 (8.70%) Sybase
8 2 (8.70%) DB2
8 2 (8.70%) Solaris
8 2 (8.70%) Informix
8 2 (8.70%) Sun
8 2 (8.70%) VPN
8 2 (8.70%) Microsoft Excel
8 2 (8.70%) VoIP
8 2 (8.70%) Service Delivery

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.35%) MS Exchange
1 1 (4.35%) Skype for Business
Applications
1 8 (34.78%) Microsoft Office
2 2 (8.70%) Microsoft Excel
2 2 (8.70%) Microsoft PowerPoint
Cloud Services
1 6 (26.09%) Office 365
2 1 (4.35%) Microsoft Azure
2 1 (4.35%) Mimecast
Communications & Networking
1 2 (8.70%) Internet
1 2 (8.70%) Remote Desktop
1 2 (8.70%) VoIP
1 2 (8.70%) VPN
2 1 (4.35%) DHCP
2 1 (4.35%) DNS
2 1 (4.35%) Skype
2 1 (4.35%) TCP/IP
2 1 (4.35%) Wireless
Database & Business Intelligence
1 2 (8.70%) DB2
1 2 (8.70%) Informix
Miscellaneous
1 1 (4.35%) Analytical Skills
1 1 (4.35%) Data Centre
1 1 (4.35%) Video Conferencing
Operating Systems
1 14 (60.87%) Windows
2 6 (26.09%) Windows 7
3 4 (17.39%) Windows 10
4 3 (13.04%) Windows Server
5 2 (8.70%) Mac OS X
5 2 (8.70%) Solaris
5 2 (8.70%) Unix
6 1 (4.35%) Android
6 1 (4.35%) Apple iOS
6 1 (4.35%) Linux
6 1 (4.35%) Windows 8
6 1 (4.35%) Windows Server 2008
Processes & Methodologies
1 4 (17.39%) ITIL
2 3 (13.04%) Customer Requirements
3 2 (8.70%) Change Management
3 2 (8.70%) Service Delivery
4 1 (4.35%) Asset Management
4 1 (4.35%) Data Protection
4 1 (4.35%) ITSM
4 1 (4.35%) Kalman Filter
4 1 (4.35%) Mentoring
4 1 (4.35%) Service Management
Qualifications
1 2 (8.70%) Degree
1 2 (8.70%) Sun Certification
2 1 (4.35%) DBS Check
2 1 (4.35%) MCSE
2 1 (4.35%) Microsoft Certification
2 1 (4.35%) Server+ Certification
Quality Assurance & Compliance
1 1 (4.35%) Disclosure Scotland
System Software
1 11 (47.83%) Active Directory
Systems Management
1 2 (8.70%) Tivoli
2 1 (4.35%) SCCM
Vendors
1 9 (39.13%) Microsoft
2 3 (13.04%) HP
3 2 (8.70%) Citrix
3 2 (8.70%) NetApp
3 2 (8.70%) Oracle
3 2 (8.70%) Remedy
3 2 (8.70%) Sun
3 2 (8.70%) Sybase
4 1 (4.35%) Apple