The following table provides summary statistics for contract job vacancies advertised in Glasgow with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
Scotland / Glasgow
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 62 - 65
Rank change year-on-year - 0  
Contract jobs citing Customer Engagement 2 0 6
As % of all contract IT jobs advertised in Glasgow 0.30% - 0.68%
As % of the Processes & Methodologies category 0.36% - 0.82%
Number of daily rates quoted 2 0 3
Median daily rate £700 - £425
UK excluding London median daily rate £456 £375 £355
% change year-on-year +21.66% +5.63%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £48.75 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Glasgow with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Glasgow
Contract job vacancies with a requirement for process and methodology skills 552 573 735
As % of all contract IT job vacancies advertised in Glasgow 83.38% 80.59% 83.62%
Number of daily rates quoted 292 345 376
Median daily rate £388 £351 £350
Median daily rate % change year-on-year +10.32% +0.35%  
90% offered a daily rate of more than £300 £247 £250
10% offered a daily rate of more than £475 £450 £450
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 7 1 28
Median hourly rate £25.00 £43.00 £36.00
Median hourly rate % change year-on-year -41.86% +19.44%  
90% offered a hourly rate of more than £13.75 £43.00 £13.00
10% offered a hourly rate of more than £40.00 £43.00 £45.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend in Glasgow

The job posting trend of jobs advertised in Glasgow citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Glasgow

Customer Engagement
Contractor Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Glasgow.

Contractor daily rate trend for Customer Engagement in Glasgow

Customer Engagement
Contractor Daily Rate Histogram in Glasgow

The daily rate distribution of IT jobs citing Customer Engagement in Glasgow over the 3 months to 27 June 2017.

Contractor daily rate histogram for Customer Engagement in Glasgow

For the 6 months to 27 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Glasgow region with a requirement for Customer Engagement.

1 3 (100.00%) Agile Software Development
2 1 (33.33%) Billing
2 1 (33.33%) Enterprise Architecture
2 1 (33.33%) Lean Six Sigma
2 1 (33.33%) Usability Testing
2 1 (33.33%) Information Architecture
2 1 (33.33%) Continuous Improvement
2 1 (33.33%) Digital Media
2 1 (33.33%) Customer Insight
2 1 (33.33%) Business Analytics
2 1 (33.33%) Business Transformation
2 1 (33.33%) Analytics
2 1 (33.33%) User Experience
2 1 (33.33%) Analytical Skills
2 1 (33.33%) Target Operating Model
2 1 (33.33%) Service Design
2 1 (33.33%) Wireframes
2 1 (33.33%) Digital Transformation Strategy
2 1 (33.33%) Customer Acquisition
2 1 (33.33%) ERP
2 1 (33.33%) Business Intelligence
2 1 (33.33%) Six Sigma
2 1 (33.33%) Project Management
2 1 (33.33%) Service Delivery
2 1 (33.33%) Change Management

Customer Engagement
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (33.33%) Billing
Job Titles
1 1 (33.33%) Business Improvement Manager
1 1 (33.33%) Business Manager
1 1 (33.33%) Chief Information Officer
1 1 (33.33%) CIO
1 1 (33.33%) Product Manager
Miscellaneous
1 1 (33.33%) Analytical Skills
1 1 (33.33%) Digital Media
1 1 (33.33%) User Experience
Processes & Methodologies
1 3 (100.00%) Agile Software Development
2 1 (33.33%) Analytics
2 1 (33.33%) Business Analytics
2 1 (33.33%) Business Intelligence
2 1 (33.33%) Business Transformation
2 1 (33.33%) Change Management
2 1 (33.33%) Continuous Improvement
2 1 (33.33%) Customer Insight
2 1 (33.33%) Digital Transformation Strategy
2 1 (33.33%) Enterprise Architecture
2 1 (33.33%) ERP
2 1 (33.33%) Information Architecture
2 1 (33.33%) Lean Six Sigma
2 1 (33.33%) Project Management
2 1 (33.33%) Service Delivery
2 1 (33.33%) Service Design
2 1 (33.33%) Six Sigma
2 1 (33.33%) Target Operating Model
2 1 (33.33%) Usability Testing
2 1 (33.33%) Wireframes