Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > Scotland
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 169 174 170
Rank change year-on-year +5 -4 -1
Contract jobs citing Customer Engagement 19 7 25
As % of all contract IT jobs advertised in Scotland 0.38% 0.16% 0.41%
As % of the Processes & Methodologies category 0.45% 0.19% 0.50%
Number of daily rates quoted 6 3 5
Scotland median daily rate £510 £160 £350
Median daily rate % change year-on-year +218.75% -54.29% +21.74%
10th Percentile £355 £155 £300
90th Percentile £694 £329 £513
UK median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -
Number of hourly rates quoted 4 0 4
Scotland median hourly rate £45.75 - £19.75
10th Percentile £23.19 - £16.75
90th Percentile £49.63 - £24.00
UK median hourly rate £36.50 £10.24 £59.50
% change year-on-year +256.45% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Contract vacancies with a requirement for process or methodology skills 4249 3633 5027
As % of all contract IT jobs advertised in Scotland 84.19% 83.56% 82.17%
Number of daily rates quoted 2422 2128 2624
Scotland median daily rate £390 £356 £375
Median daily rate % change year-on-year +9.55% -5.07% -
10th Percentile £250 £250 £250
90th Percentile £538 £488 £500
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +2.91% +3.25%
Number of hourly rates quoted 106 87 102
Scotland median hourly rate £24.50 £21.00 £25.00
Median hourly rate % change year-on-year +16.67% -16.00% +11.11%
10th Percentile £13.00 £10.67 £12.35
90th Percentile £45.00 £43.00 £47.00
UK median hourly rate £23.63 £24.00 £22.50
% change year-on-year -1.56% +6.67% +18.42%

Customer Engagement
Job Vacancy Trend in Scotland

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Customer Engagement in Scotland

Customer Engagement
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Scotland.

Contractor daily rate trend for Customer Engagement in Scotland

Customer Engagement
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Customer Engagement in Scotland over the 6 months to 22 November 2017.

Contractor daily rate histogram for Customer Engagement in Scotland

Customer Engagement
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in Scotland.

Contractor hourly rate trend for Customer Engagement in Scotland

Customer Engagement
Contractor Hourly Rate Histogram in Scotland

The hourly rate distribution of IT jobs citing Customer Engagement in Scotland over the 6 months to 22 November 2017.

Contractor hourly rate histogram for Customer Engagement in Scotland

Customer Engagement
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Scotland region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -6 12 £510 +41.67%
Aberdeen - 3 - -
North Lanarkshire -1 2 - -
Customer Engagement
UK

For the 6 months to 22 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Customer Engagement.

1 10 (52.63%) Agile Software Development
2 9 (47.37%) SQL
3 5 (26.32%) Oracle
3 5 (26.32%) Data Warehouse
3 5 (26.32%) Informatica
3 5 (26.32%) PowerCenter
3 5 (26.32%) Project Management
4 3 (15.79%) Firewall
4 3 (15.79%) Resource Management
4 3 (15.79%) Fault Management
4 3 (15.79%) Juniper
4 3 (15.79%) Cisco
4 3 (15.79%) ITIL
4 3 (15.79%) LAN
4 3 (15.79%) WAN
4 3 (15.79%) VPN
4 3 (15.79%) TOGAF
4 3 (15.79%) Software Deployment
5 2 (10.53%) Waterfall
5 2 (10.53%) Disclosure Scotland
5 2 (10.53%) Matrix Organization
5 2 (10.53%) Feasibility Study
5 2 (10.53%) Windows
5 2 (10.53%) XML
5 2 (10.53%) CCSP
5 2 (10.53%) CISSP
5 2 (10.53%) Cisco Certification
5 2 (10.53%) Microsoft Certification
5 2 (10.53%) Service Management
5 2 (10.53%) Change Management

Customer Engagement
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 3 (15.79%) Firewall
1 3 (15.79%) LAN
1 3 (15.79%) VPN
1 3 (15.79%) WAN
2 1 (5.26%) Network Security
Database & Business Intelligence
1 5 (26.32%) Data Warehouse
1 5 (26.32%) PowerCenter
General
1 2 (10.53%) Finance
1 2 (10.53%) Telecoms
Job Titles
1 5 (26.32%) Developer
1 5 (26.32%) Informatica Developer
1 5 (26.32%) Oracle Developer
1 5 (26.32%) SQL Developer
2 3 (15.79%) Contracts Manager
2 3 (15.79%) IT Manager
2 3 (15.79%) IT Project Manager
2 3 (15.79%) Project Manager
2 3 (15.79%) Security Engineer
3 2 (10.53%) Applications Engineer
3 2 (10.53%) Applications Support
3 2 (10.53%) Applications Support Engineer
3 2 (10.53%) Architect
3 2 (10.53%) Customer Engineer
3 2 (10.53%) Customer Service Engineer
3 2 (10.53%) Customer Support Engineer
3 2 (10.53%) Senior Security Engineer
3 2 (10.53%) Support Engineer
4 1 (5.26%) Business Intelligence Architect
4 1 (5.26%) Service Design Manager
Libraries, Frameworks & Software Standards
1 2 (10.53%) XML
Miscellaneous
1 2 (10.53%) Management Information System
2 1 (5.26%) CMDB
2 1 (5.26%) Driving Licence
2 1 (5.26%) User Experience
Operating Systems
1 2 (10.53%) Windows
Processes & Methodologies
1 10 (52.63%) Agile Software Development
2 5 (26.32%) Project Management
3 3 (15.79%) Fault Management
3 3 (15.79%) ITIL
3 3 (15.79%) Resource Management
3 3 (15.79%) Software Deployment
3 3 (15.79%) TOGAF
4 2 (10.53%) Change Management
4 2 (10.53%) Feasibility Study
4 2 (10.53%) Matrix Organization
4 2 (10.53%) Migration
4 2 (10.53%) Service Management
4 2 (10.53%) Waterfall
5 1 (5.26%) Business Intelligence
5 1 (5.26%) Configuration Management
5 1 (5.26%) Data Modelling
5 1 (5.26%) Identity Management
5 1 (5.26%) Information Management
5 1 (5.26%) Stakeholder Management
5 1 (5.26%) Technical Architecture
Programming Languages
1 9 (47.37%) SQL
2 2 (10.53%) PowerShell
Qualifications
1 2 (10.53%) CCSP
1 2 (10.53%) Cisco Certification
1 2 (10.53%) CISSP
1 2 (10.53%) MCITP
1 2 (10.53%) MCTS
1 2 (10.53%) Microsoft Certification
2 1 (5.26%) Degree
Quality Assurance & Compliance
1 2 (10.53%) Disclosure Scotland
2 1 (5.26%) COBIT
2 1 (5.26%) Data Quality
2 1 (5.26%) PMO
2 1 (5.26%) QA
Systems Management
1 2 (10.53%) SCOM
Vendors
1 5 (26.32%) Informatica
1 5 (26.32%) Oracle
2 3 (15.79%) Cisco
2 3 (15.79%) Juniper