The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
UK / Scotland
Rank 102 124 129
Rank change year-on-year +22 +5  
Contract jobs citing Customer Engagement 5 6 3
As % of all contract IT jobs advertised in Scotland 0.29% 0.23% 0.10%
As % of the Processes & Methodologies category 0.34% 0.28% 0.13%
Number of daily rates quoted 4 4 2
Median daily rate £430 £369 £550
Median daily rate % change year-on-year +16.61% -32.95%  
UK excluding London median daily rate £425 £388 £408
% change year-on-year +9.67% -4.90%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Scotland
Contract job vacancies with a requirement for process and methodology skills 1458 2158 2332
As % of all contract IT job vacancies advertised in Scotland 83.94% 83.35% 81.14%
Number of daily rates quoted 891 1209 1285
Median daily rate £390 £395 £400
Median daily rate % change year-on-year -1.26% -1.25%  
90% offered a daily rate of more than £263 £261 £265
10% offered a daily rate of more than £500 £550 £500
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 25 32 44
Median hourly rate £36.00 £39.00 £31.35
Median hourly rate % change year-on-year -7.69% +24.40%  
90% offered a hourly rate of more than £12.60 £13.45 £12.10
10% offered a hourly rate of more than £46.00 £50.00 £50.00
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Customer Engagement
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Scotland

Customer Engagement
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Scotland.

Contractor daily rate trend for Customer Engagement in Scotland

Customer Engagement
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Customer Engagement in Scotland over the 3 months to 26 March 2017.

Contractor daily rate histogram for Customer Engagement in Scotland

Customer Engagement
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +17 4 £360 -0.68% 1
Glasgow - 1 £500 - 1
Customer Engagement
UK

Customer Engagement
Top 26 Related IT Skills in Scotland

For the 6 months to 26 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Customer Engagement.

1 5 (55.56%) Agile Software Development
2 4 (44.44%) Project Management
3 3 (33.33%) Business Intelligence
3 3 (33.33%) Service Delivery
3 3 (33.33%) Change Management
3 3 (33.33%) Six Sigma
3 3 (33.33%) Lean Six Sigma
3 3 (33.33%) Customer Insight
3 3 (33.33%) Business Analytics
3 3 (33.33%) Business Transformation
3 3 (33.33%) Analytical Skills
3 3 (33.33%) Target Operating Model
3 3 (33.33%) Analytics
3 3 (33.33%) Service Design
4 2 (22.22%) Release Management
4 2 (22.22%) Resource Management
5 1 (11.11%) Informatica
5 1 (11.11%) PowerCenter
5 1 (11.11%) Migration
5 1 (11.11%) Retail
5 1 (11.11%) Business Analysis
5 1 (11.11%) Apache Hive
5 1 (11.11%) Big Data
5 1 (11.11%) Software Deployment
5 1 (11.11%) Single Customer View
5 1 (11.11%) Impala

Customer Engagement
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Database & Business Intelligence
1 1 (11.11%) Apache Hive
1 1 (11.11%) Big Data
1 1 (11.11%) Impala
1 1 (11.11%) PowerCenter
General
1 1 (11.11%) Retail
Job Titles
1 3 (33.33%) Business Manager
2 2 (22.22%) Architect
2 2 (22.22%) Business Improvement Manager
2 2 (22.22%) Contracts Manager
2 2 (22.22%) IT Manager
2 2 (22.22%) IT Project Manager
2 2 (22.22%) Project Manager
3 1 (11.11%) Analyst
3 1 (11.11%) Business Analyst
3 1 (11.11%) Business Change Manager
3 1 (11.11%) Change Manager
3 1 (11.11%) Chief Architect
3 1 (11.11%) Consultant
3 1 (11.11%) Digital Transformation
3 1 (11.11%) Digital Transformation Manager
3 1 (11.11%) Informatica Consultant
3 1 (11.11%) Infrastructure Architect
3 1 (11.11%) Senior Solutions Architect
3 1 (11.11%) Solutions Architect
3 1 (11.11%) Transformation Manager
Miscellaneous
1 3 (33.33%) Analytical Skills
Processes & Methodologies
1 5 (55.56%) Agile Software Development
2 4 (44.44%) Project Management
3 3 (33.33%) Analytics
3 3 (33.33%) Business Analytics
3 3 (33.33%) Business Intelligence
3 3 (33.33%) Business Transformation
3 3 (33.33%) Change Management
3 3 (33.33%) Customer Insight
3 3 (33.33%) Lean Six Sigma
3 3 (33.33%) Service Delivery
3 3 (33.33%) Service Design
3 3 (33.33%) Six Sigma
3 3 (33.33%) Target Operating Model
4 2 (22.22%) Release Management
4 2 (22.22%) Resource Management
5 1 (11.11%) Business Analysis
5 1 (11.11%) Migration
5 1 (11.11%) Single Customer View
5 1 (11.11%) Software Deployment
Vendors
1 1 (11.11%) Informatica