The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK / Scotland
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 110 142 125
Rank change year-on-year +32 -17  
Contract jobs citing Customer Engagement 7 9 9
As % of all contract IT jobs advertised in Scotland 0.32% 0.31% 0.29%
As % of the Processes & Methodologies category 0.39% 0.36% 0.36%
Number of daily rates quoted 2 8 5
Median daily rate £700 £350 £388
Median daily rate % change year-on-year +100.00% -9.67%  
90% offered a daily rate of more than £500 £200 £350
10% offered a daily rate of more than £900 £375 £503
UK excluding London median daily rate £456 £375 £365
% change year-on-year +21.66% +2.73%  
Number of hourly rates quoted 1 0 0
Median hourly rate £50.00 - -
UK excluding London median hourly rate £50.00 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Scotland
Contract job vacancies with a requirement for process and methodology skills 1783 2515 2469
As % of all contract IT job vacancies advertised in Scotland 82.36% 85.57% 80.82%
Number of daily rates quoted 1004 1433 1286
Median daily rate £400 £375 £360
Median daily rate % change year-on-year +6.66% +4.16%  
90% offered a daily rate of more than £290 £247 £260
10% offered a daily rate of more than £550 £500 £475
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 44 58 65
Median hourly rate £33.50 £37.50 £30.50
Median hourly rate % change year-on-year -10.66% +22.95%  
90% offered a hourly rate of more than £13.75 £13.92 £14.34
10% offered a hourly rate of more than £50.00 £42.80 £40.00
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

Customer Engagement
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Scotland

Customer Engagement
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Scotland.

Contractor daily rate trend for Customer Engagement in Scotland

Customer Engagement
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Customer Engagement in Scotland over the 3 months to 22 June 2017.

Contractor daily rate histogram for Customer Engagement in Scotland

Customer Engagement
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +11 2 - -
Glasgow - 2 £700 -
Aberdeen - 1 - -
Customer Engagement
UK

For the 6 months to 22 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Customer Engagement.

1 8 (66.67%) Agile Software Development
2 4 (33.33%) SQL
2 4 (33.33%) Project Management
3 3 (25.00%) Six Sigma
3 3 (25.00%) Service Delivery
3 3 (25.00%) Change Management
3 3 (25.00%) Business Intelligence
3 3 (25.00%) Lean Six Sigma
3 3 (25.00%) Customer Insight
3 3 (25.00%) Business Analytics
3 3 (25.00%) Business Transformation
3 3 (25.00%) Analytical Skills
3 3 (25.00%) Target Operating Model
3 3 (25.00%) Service Design
3 3 (25.00%) Analytics
4 2 (16.67%) SCOM
4 2 (16.67%) PowerShell
4 2 (16.67%) Resource Management
4 2 (16.67%) MCTS
4 2 (16.67%) MCITP
4 2 (16.67%) Microsoft Certification
4 2 (16.67%) XML
4 2 (16.67%) ITIL
4 2 (16.67%) Windows
4 2 (16.67%) Data Warehouse
4 2 (16.67%) Service Management
4 2 (16.67%) Informatica
4 2 (16.67%) PowerCenter
5 1 (8.33%) Firewall
5 1 (8.33%) Migration

Customer Engagement
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (8.33%) Firewall
1 1 (8.33%) LAN
1 1 (8.33%) VPN
1 1 (8.33%) WAN
Database & Business Intelligence
1 2 (16.67%) Data Warehouse
1 2 (16.67%) PowerCenter
General
1 1 (8.33%) Billing
Job Titles
1 3 (25.00%) Business Manager
2 2 (16.67%) Business Improvement Manager
2 2 (16.67%) Contracts Manager
2 2 (16.67%) Developer
2 2 (16.67%) Informatica Developer
2 2 (16.67%) IT Manager
2 2 (16.67%) IT Project Manager
2 2 (16.67%) Project Manager
2 2 (16.67%) SQL Developer
3 1 (8.33%) Business Change Manager
3 1 (8.33%) Change Manager
3 1 (8.33%) CIO
3 1 (8.33%) Consultant
3 1 (8.33%) Field Engineer
3 1 (8.33%) Operations Manager
3 1 (8.33%) Oracle Developer
3 1 (8.33%) Product Manager
3 1 (8.33%) Security Engineer
3 1 (8.33%) Systems Manager
3 1 (8.33%) Transformation Manager
Libraries, Frameworks & Software Standards
1 2 (16.67%) XML
Miscellaneous
1 3 (25.00%) Analytical Skills
2 1 (8.33%) Digital Media
2 1 (8.33%) Driving Licence
2 1 (8.33%) User Experience
Operating Systems
1 2 (16.67%) Windows
Processes & Methodologies
1 8 (66.67%) Agile Software Development
2 4 (33.33%) Project Management
3 3 (25.00%) Analytics
3 3 (25.00%) Business Analytics
3 3 (25.00%) Business Intelligence
3 3 (25.00%) Business Transformation
3 3 (25.00%) Change Management
3 3 (25.00%) Customer Insight
3 3 (25.00%) Lean Six Sigma
3 3 (25.00%) Service Delivery
3 3 (25.00%) Service Design
3 3 (25.00%) Six Sigma
3 3 (25.00%) Target Operating Model
4 2 (16.67%) ITIL
4 2 (16.67%) Resource Management
4 2 (16.67%) Service Management
5 1 (8.33%) ERP
5 1 (8.33%) Fault Management
5 1 (8.33%) Migration
5 1 (8.33%) Usability Testing
Programming Languages
1 4 (33.33%) SQL
2 2 (16.67%) PowerShell
Qualifications
1 2 (16.67%) MCITP
1 2 (16.67%) MCTS
1 2 (16.67%) Microsoft Certification
2 1 (8.33%) CCSP
2 1 (8.33%) Cisco Certification
2 1 (8.33%) CISSP
2 1 (8.33%) Degree
Quality Assurance & Compliance
1 1 (8.33%) Data Quality
Systems Management
1 2 (16.67%) SCOM
Vendors
1 2 (16.67%) Informatica
2 1 (8.33%) Cisco
2 1 (8.33%) Juniper
2 1 (8.33%) Oracle