Period
to 22 November 2017

The median contractor rate for a 1st Line Support Analyst was £135 per day in advertised job vacancies in London during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
England > London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 599 547 541
Rank change year-on-year -52 -6 -35
Contract jobs requiring a 1st Line Support Analyst 40 61 72
As % of all contract IT jobs advertised in London 0.085% 0.13% 0.16%
As % of the Job Titles category 0.089% 0.14% 0.16%
Number of daily rates quoted 31 42 34
London median daily rate £135 £175 £148
Median daily rate % change year-on-year -22.86% +18.64% -3.28%
10th Percentile £104 £100 £103
90th Percentile £233 £203 £226
England median daily rate £120 £120 £133
% change year-on-year - -9.43% +3.92%
Number of hourly rates quoted 4 13 17
London median hourly rate £16.67 £13.00 £17.30
Median hourly rate % change year-on-year +28.23% -24.86% +19.31%
10th Percentile £15.27 £10.53 £12.00
90th Percentile £17.70 £16.50 £22.00
England median hourly rate £12.00 £12.38 £13.50
% change year-on-year -3.03% -8.33% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44704 42967 43917
% of contract IT jobs with a recognized job title 94.85% 94.99% 95.04%
Number of daily rates quoted 32366 30551 30963
London median daily rate £498 £460 £450
Median daily rate % change year-on-year +8.15% +2.22% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 554 561 677
London median hourly rate £20.47 £19.50 £18.85
Median hourly rate % change year-on-year +4.96% +3.48% +7.69%
10th Percentile £12.50 £11.50 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

1st Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Analyst in London

1st Line Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst in London.

Contractor daily rate trend for 1st Line Support Analyst in London

1st Line Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st Line Support Analyst in London over the 6 months to 22 November 2017.

Contractor daily rate histogram for 1st Line Support Analyst in London

1st Line Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst in London.

Contractor hourly rate trend for 1st Line Support Analyst in London

1st Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the London region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -1 10 £139 -20.71% 1
East London -8 2 £120 -
North London -8 2 - -
West London -10 2 £140 +47.37% 2
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 November 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support Analyst in the job title.

1 22 (55.00%) Windows
2 19 (47.50%) Active Directory
2 19 (47.50%) Microsoft
3 14 (35.00%) Windows 7
4 13 (32.50%) Microsoft Office
5 12 (30.00%) ITIL
5 12 (30.00%) Windows 10
6 10 (25.00%) SLA
7 8 (20.00%) Mac OS X
7 8 (20.00%) Service Management
8 7 (17.50%) ITIL Certification
8 7 (17.50%) LANDesk
9 6 (15.00%) Banking
10 5 (12.50%) Root Cause Analysis
10 5 (12.50%) Finance
11 4 (10.00%) Microsoft Excel
11 4 (10.00%) CRM
11 4 (10.00%) Data Analysis
11 4 (10.00%) Dynamics CRM
11 4 (10.00%) User Acceptance Testing
12 3 (7.50%) Problem Management
12 3 (7.50%) Microsoft PowerPoint
12 3 (7.50%) HP
12 3 (7.50%) NHS
12 3 (7.50%) Microsoft Certification
12 3 (7.50%) Information Security
13 2 (5.00%) Windows Server
13 2 (5.00%) Change Management
13 2 (5.00%) Front Office
13 2 (5.00%) VMware

1st Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.00%) MS Exchange
2 1 (2.50%) Exchange Server 2007
2 1 (2.50%) IBM Notes
Applications
1 13 (32.50%) Microsoft Office
2 4 (10.00%) Microsoft Excel
3 3 (7.50%) Microsoft PowerPoint
Business Applications
1 4 (10.00%) Dynamics CRM
2 1 (2.50%) RMDS
Cloud Services
1 2 (5.00%) Google Drive
1 2 (5.00%) Office 365
2 1 (2.50%) Azure Active Directory
2 1 (2.50%) Microsoft Azure
Communications & Networking
1 1 (2.50%) Ethernet
1 1 (2.50%) FTP
1 1 (2.50%) Intranet
1 1 (2.50%) Network Security
1 1 (2.50%) SMS
1 1 (2.50%) SSL
1 1 (2.50%) VPN
1 1 (2.50%) Wi-Fi
Development Applications
1 2 (5.00%) JIRA
General
1 6 (15.00%) Banking
2 5 (12.50%) Finance
3 2 (5.00%) Front Office
3 2 (5.00%) International Banking
3 2 (5.00%) Retail
4 1 (2.50%) Back Office
4 1 (2.50%) Law
4 1 (2.50%) Legal
Miscellaneous
1 3 (7.50%) NHS
2 2 (5.00%) iPad
2 2 (5.00%) iPhone
2 2 (5.00%) Smartphone
3 1 (2.50%) CMDB
3 1 (2.50%) Fat Client
3 1 (2.50%) Management Information System
3 1 (2.50%) Thin Client
Operating Systems
1 22 (55.00%) Windows
2 14 (35.00%) Windows 7
3 12 (30.00%) Windows 10
4 8 (20.00%) Mac OS X
5 2 (5.00%) Android
5 2 (5.00%) Apple iOS
5 2 (5.00%) Windows 8
5 2 (5.00%) Windows Server
6 1 (2.50%) Linux
6 1 (2.50%) Mac OS
6 1 (2.50%) Windows XP
Processes & Methodologies
1 12 (30.00%) ITIL
2 8 (20.00%) Service Management
3 5 (12.50%) Root Cause Analysis
4 4 (10.00%) CRM
4 4 (10.00%) Data Analysis
4 4 (10.00%) User Acceptance Testing
5 3 (7.50%) Information Security
5 3 (7.50%) Problem Management
6 2 (5.00%) Asset Management
6 2 (5.00%) Change Management
6 2 (5.00%) ITIL V3
6 2 (5.00%) Ticket Management
7 1 (2.50%) Change Control
7 1 (2.50%) Configuration Management
7 1 (2.50%) Incident Management
7 1 (2.50%) Migration
7 1 (2.50%) Mobile Device Management
7 1 (2.50%) Proactive Monitoring
7 1 (2.50%) Software Deployment
Programming Languages
1 1 (2.50%) SQL
Qualifications
1 7 (17.50%) ITIL Certification
2 3 (7.50%) Microsoft Certification
3 2 (5.00%) DV Cleared
3 2 (5.00%) MCDST
3 2 (5.00%) MCITP
3 2 (5.00%) Security Cleared
4 1 (2.50%) BPSS Clearance
4 1 (2.50%) CTC Cleared
4 1 (2.50%) DBS Check
4 1 (2.50%) SC Cleared
Quality Assurance & Compliance
1 10 (25.00%) SLA
2 1 (2.50%) Disclosure Scotland
System Software
1 19 (47.50%) Active Directory
2 1 (2.50%) Microsoft App-V
2 1 (2.50%) Terminal Services
2 1 (2.50%) Virtual Desktop
2 1 (2.50%) VMware Infrastructure
Systems Management
1 2 (5.00%) SCCM
2 1 (2.50%) Systems Management Server (SMS)
Vendors
1 19 (47.50%) Microsoft
2 7 (17.50%) LANDesk
3 3 (7.50%) HP
4 2 (5.00%) Adobe
4 2 (5.00%) Bloomberg
4 2 (5.00%) Dell
4 2 (5.00%) Google
4 2 (5.00%) Reuters
4 2 (5.00%) VMware
5 1 (2.50%) Advent
5 1 (2.50%) Anaplan
5 1 (2.50%) Apple
5 1 (2.50%) Cisco
5 1 (2.50%) Citrix
5 1 (2.50%) Lotus