1st Line Support Analyst Jobs in London

First Line Support Analyst
England > London

The median First Line Support Analyst salary in London is £32,500 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 471 634 794
Rank change year-on-year +163 +160 -212
Permanent jobs requiring a 1st Line Support Analyst 25 22 74
As % of all permanent jobs advertised in London 0.11% 0.061% 0.11%
As % of the Job Titles category 0.11% 0.064% 0.12%
Number of salaries quoted 22 20 70
10th Percentile £25,775 £24,825 £21,250
25th Percentile £28,063 £25,750 £23,250
Median annual salary (50th Percentile) £32,500 £30,000 £26,000
Median % change year-on-year +8.33% +15.38% -1.89%
75th Percentile £38,438 £39,500 £28,000
90th Percentile £55,000 - £30,250
England median annual salary £24,500 £26,000 £25,000
% change year-on-year -5.77% +4.00% +13.64%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,145 34,385 62,833
% of permanent jobs with a recognized job title 94.12% 95.08% 96.35%
Number of salaries quoted 16,692 25,122 34,959
10th Percentile £38,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

1st Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in London.

Salary trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Histogram in London

Salary distribution for jobs citing 1st Line Support Analyst in London over the 6 months to 24 April 2024.

Salary histogram for 1st Line Support Analyst in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +54 6 £32,750 +15.93%
South London - 2 £28,000 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 24 April 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st Line Support Analyst in the job title.

1 17 (68.00%) Windows
2 15 (60.00%) Microsoft
3 14 (56.00%) Microsoft Office
3 14 (56.00%) Finance
4 10 (40.00%) ITSM
4 10 (40.00%) Microsoft Certification
5 9 (36.00%) Microsoft Intune
6 8 (32.00%) Windows 10
6 8 (32.00%) Apple iOS
7 7 (28.00%) Banking
7 7 (28.00%) MCDST
7 7 (28.00%) JIRA
7 7 (28.00%) FIX Protocol
7 7 (28.00%) SQL
7 7 (28.00%) Front Office
7 7 (28.00%) ITIL
7 7 (28.00%) Linux
7 7 (28.00%) Apple
7 7 (28.00%) Microsoft 365
7 7 (28.00%) Customer Service
8 6 (24.00%) SCCM
8 6 (24.00%) A+ Certification
8 6 (24.00%) Service Management
8 6 (24.00%) Information Security
9 5 (20.00%) Active Directory
10 4 (16.00%) Azure
10 4 (16.00%) Social Skills
11 3 (12.00%) Analytical Skills
11 3 (12.00%) Law
11 3 (12.00%) TCP/IP

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.00%) Microsoft Exchange
1 1 (4.00%) SharePoint
Applications
1 14 (56.00%) Microsoft Office
2 2 (8.00%) Microsoft Excel
3 1 (4.00%) Microsoft PowerPoint
Cloud Services
1 7 (28.00%) Microsoft 365
2 4 (16.00%) Azure
3 2 (8.00%) Entra ID
4 1 (4.00%) Mimecast
4 1 (4.00%) SaaS
Communications & Networking
1 3 (12.00%) TCP/IP
2 1 (4.00%) Cisco IOS
2 1 (4.00%) DHCP
2 1 (4.00%) Remote Desktop
Development Applications
1 7 (28.00%) JIRA
General
1 14 (56.00%) Finance
2 7 (28.00%) Banking
2 7 (28.00%) Front Office
3 4 (16.00%) Social Skills
4 3 (12.00%) Analytical Skills
4 3 (12.00%) Law
5 2 (8.00%) Legal
6 1 (4.00%) Back Office
6 1 (4.00%) Manufacturing
6 1 (4.00%) Presentation Skills
6 1 (4.00%) Retail
Libraries, Frameworks & Software Standards
1 7 (28.00%) FIX Protocol
Miscellaneous
1 2 (8.00%) Video Conferencing
2 1 (4.00%) Hedge funds
2 1 (4.00%) Self-Motivation
Operating Systems
1 17 (68.00%) Windows
2 8 (32.00%) Apple iOS
2 8 (32.00%) Windows 10
3 7 (28.00%) Linux
4 2 (8.00%) Android
5 1 (4.00%) Mac OS
5 1 (4.00%) Windows 8
Processes & Methodologies
1 10 (40.00%) ITSM
2 7 (28.00%) Customer Service
2 7 (28.00%) ITIL
3 6 (24.00%) Information Security
3 6 (24.00%) Service Management
4 2 (8.00%) Cybersecurity
5 1 (4.00%) Agile
5 1 (4.00%) Break/Fix
5 1 (4.00%) Change Control
5 1 (4.00%) Tech Ops
5 1 (4.00%) Time Management
Programming Languages
1 7 (28.00%) SQL
Qualifications
1 10 (40.00%) Microsoft Certification
2 7 (28.00%) MCDST
3 6 (24.00%) A+ Certification
4 1 (4.00%) Computer Science Degree
4 1 (4.00%) Degree
4 1 (4.00%) MCITP
4 1 (4.00%) MCP
4 1 (4.00%) MCSA
Quality Assurance & Compliance
1 2 (8.00%) SLA
System Software
1 5 (20.00%) Active Directory
2 1 (4.00%) VMware Infrastructure
Systems Management
1 9 (36.00%) Microsoft Intune
2 6 (24.00%) SCCM
Vendors
1 15 (60.00%) Microsoft
2 7 (28.00%) Apple
3 1 (4.00%) Bloomberg
3 1 (4.00%) Cisco
3 1 (4.00%) Citrix
3 1 (4.00%) ConnectWise
3 1 (4.00%) N-able
3 1 (4.00%) SolarWinds
3 1 (4.00%) Sophos
3 1 (4.00%) VMware