Period
to 22 July 2017

The median annual salary for a 1st Line Support Analyst was £25,000 in advertised job vacancies in London during the 6 months to 22 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England > London
6 months to
22 Jul 2017
Same period 2016 Same period 2015
Rank 734 679 743
Rank change year-on-year -55 +64 +56
Permanent jobs requiring a 1st Line Support Analyst 100 207 181
As % of all permanent IT jobs advertised in London 0.14% 0.25% 0.20%
As % of the Job Titles category 0.14% 0.26% 0.21%
Number of salaries quoted 82 198 155
London median annual salary £25,000 £23,000 £24,250
Median salary % change year-on-year +8.70% -5.15% +3.19%
10th Percentile £21,000 £19,925 £19,000
90th Percentile £31,000 £33,446 £30,000
England median annual salary £22,500 £22,500 £21,500
% change year-on-year - +4.65% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 69622 78905 85838
As % of all permanent IT job vacancies advertised in London 94.97% 96.05% 95.91%
Number of salaries quoted 56139 68423 72444
London median annual salary £59,500 £55,000 £55,000
Median salary % change year-on-year +8.18% - +4.76%
10th Percentile £32,500 £32,500 £31,250
90th Percentile £90,000 £85,000 £85,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

1st Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in London.

Salary trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support Analyst in London over the 6 months to 22 July 2017.

Salary histogram for 1st Line Support Analyst in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 6 months to 22 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +48 7 £25,000 -16.67% 1
Enfield - 2 - -
Heathrow - 1 £26,500 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 July 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Analyst in the job title.

1 64 (64.00%) Windows
2 50 (50.00%) Windows 7
3 48 (48.00%) Active Directory
4 42 (42.00%) Microsoft
5 35 (35.00%) Microsoft Office
6 25 (25.00%) Finance
7 20 (20.00%) ITIL
7 20 (20.00%) Windows XP
8 18 (18.00%) Law
9 15 (15.00%) Citrix
9 15 (15.00%) Office 365
9 15 (15.00%) iManage
10 13 (13.00%) Blackberry
11 12 (12.00%) SLA
12 11 (11.00%) MS Exchange
12 11 (11.00%) LAN
12 11 (11.00%) SQL
12 11 (11.00%) Banking
13 9 (9.00%) iPhone
13 9 (9.00%) WAN
13 9 (9.00%) Blackberry Enterprise Server
13 9 (9.00%) Windows 10
14 8 (8.00%) Analytical Skills
14 8 (8.00%) SharePoint
14 8 (8.00%) Portuguese Language
14 8 (8.00%) Turkish Language
15 7 (7.00%) Knowledge Management
15 7 (7.00%) Spanish Language
15 7 (7.00%) French Language
15 7 (7.00%) German Language

1st Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.00%) MS Exchange
2 9 (9.00%) Blackberry Enterprise Server
3 8 (8.00%) SharePoint
4 5 (5.00%) Skype for Business
5 3 (3.00%) IBM Notes
5 3 (3.00%) WebLogic
6 2 (2.00%) Exchange Server 2010
6 2 (2.00%) JBoss
6 2 (2.00%) Tomcat
Applications
1 35 (35.00%) Microsoft Office
2 7 (7.00%) Microsoft Excel
3 5 (5.00%) Microsoft PowerPoint
4 1 (1.00%) Adobe Creative Suite
Business Applications
1 2 (2.00%) thinkFolio
2 1 (1.00%) Dynamics CRM
2 1 (1.00%) Unit4 Business World
Cloud Services
1 15 (15.00%) Office 365
2 4 (4.00%) SaaS
3 2 (2.00%) Cloud Computing
Communications & Networking
1 11 (11.00%) LAN
2 9 (9.00%) WAN
3 7 (7.00%) Firewall
3 7 (7.00%) TCP/IP
4 4 (4.00%) DHCP
4 4 (4.00%) DNS
4 4 (4.00%) VPN
5 3 (3.00%) Network Security
6 2 (2.00%) ADSL
6 2 (2.00%) Remote Desktop
7 1 (1.00%) Intranet
7 1 (1.00%) LDAP
Database & Business Intelligence
1 3 (3.00%) MS Access
2 1 (1.00%) Blockchain
2 1 (1.00%) SQL Server
General
1 25 (25.00%) Finance
2 18 (18.00%) Law
3 11 (11.00%) Banking
4 8 (8.00%) Portuguese Language
4 8 (8.00%) Turkish Language
5 7 (7.00%) French Language
5 7 (7.00%) German Language
5 7 (7.00%) Italian Language
5 7 (7.00%) Polish Language
5 7 (7.00%) Spanish Language
6 6 (6.00%) Legal
7 4 (4.00%) Front Office
7 4 (4.00%) Telecoms
8 3 (3.00%) Financial Institution
9 1 (1.00%) Billing
Libraries, Frameworks & Software Standards
1 2 (2.00%) J2EE
2 1 (1.00%) .NET
Miscellaneous
1 13 (13.00%) Blackberry
2 9 (9.00%) iPhone
3 8 (8.00%) Analytical Skills
4 7 (7.00%) Management Information System
5 2 (2.00%) Computer Science
5 2 (2.00%) iPad
5 2 (2.00%) RSA SecurID
5 2 (2.00%) Smartphone
6 1 (1.00%) Derivative
6 1 (1.00%) Digital Currency
6 1 (1.00%) Foreign Exchange (FX)
6 1 (1.00%) Hedge funds
6 1 (1.00%) Interest Rate Derivative
6 1 (1.00%) Video Conferencing
Operating Systems
1 64 (64.00%) Windows
2 50 (50.00%) Windows 7
3 20 (20.00%) Windows XP
4 9 (9.00%) Windows 10
5 4 (4.00%) Android
5 4 (4.00%) Windows 8
6 3 (3.00%) Windows Vista
7 2 (2.00%) Unix
7 2 (2.00%) Windows Server
8 1 (1.00%) Mac OS
8 1 (1.00%) Mac OS X
Processes & Methodologies
1 20 (20.00%) ITIL
2 7 (7.00%) Kalman Filter
2 7 (7.00%) Knowledge Management
2 7 (7.00%) Workload Management
3 5 (5.00%) Investment Management
3 5 (5.00%) Mobile Device Management
4 4 (4.00%) Asset Management
4 4 (4.00%) Service Desk Management
4 4 (4.00%) Service Management
4 4 (4.00%) Time Management
5 3 (3.00%) CRM
5 3 (3.00%) Incident Management
6 2 (2.00%) Case Management
6 2 (2.00%) Change Management
6 2 (2.00%) Customer Engagement
6 2 (2.00%) Data Management
6 2 (2.00%) ERP
6 2 (2.00%) Functional Testing
6 2 (2.00%) Programme Delivery
6 2 (2.00%) User Stories
Programming Languages
1 11 (11.00%) SQL
2 5 (5.00%) PowerShell
3 3 (3.00%) Java
Qualifications
1 2 (2.00%) ITIL Certification
2 1 (1.00%) Microsoft Certification
Quality Assurance & Compliance
1 12 (12.00%) SLA
2 2 (2.00%) QA
System Software
1 48 (48.00%) Active Directory
2 3 (3.00%) Virtual Desktop
2 3 (3.00%) VMware Infrastructure
3 2 (2.00%) XenApp
Systems Management
1 5 (5.00%) SCCM
2 1 (1.00%) Jamf Pro
Vendors
1 42 (42.00%) Microsoft
2 15 (15.00%) Citrix
2 15 (15.00%) iManage
3 7 (7.00%) Bloomberg
4 5 (5.00%) Apple
4 5 (5.00%) HP
4 5 (5.00%) Reuters
5 3 (3.00%) Avaya
5 3 (3.00%) Canon
5 3 (3.00%) Lotus
5 3 (3.00%) VMware
6 2 (2.00%) Blue Coat
6 2 (2.00%) CheckPoint
6 2 (2.00%) FactSet
6 2 (2.00%) Oracle
6 2 (2.00%) Salesforce.com
7 1 (1.00%) Adobe
7 1 (1.00%) Cisco
7 1 (1.00%) Dell
7 1 (1.00%) LANDesk
Central London / West End
AWD Recruitment
Salary: £23,000 - £25,000 per annum + Benefits
Posted: 4 days ago
London
Recruitment Genius Ltd
Salary: £19000 - £25000 per annum
Posted: 9 days ago
London
Client Server
Salary: £25k to £29k + benefits
Posted: 8 days ago
City of London
Energon Global
Salary: £25000.00 - £35000 per annum + bonus + benefits
Posted: 12 days ago
London
Talent Point
Salary: £20000.00 - £25000.00 per annum
Posted: 23 days ago
London
Energon Global
Salary: £19000.00 - £24000 per annum
Posted: 24 days ago