The median annual salary for a 1st Line Support Analyst was £24,000 in advertised job vacancies in London during the 3 months to 29 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England / London
3 months to
29 Apr 2017
Same period 2016 Same period 2015
Rank 536 565 557
Rank change year-on-year +29 -8  
Permanent jobs requiring a 1st Line Support Analyst 53 90 114
As % of all permanent IT jobs advertised in London 0.15% 0.21% 0.25%
As % of the Job Titles category 0.16% 0.22% 0.27%
Number of salaries quoted 46 89 91
Median salary £24,000 £24,000 £24,000
90% offered a salary of more than £22,000 £21,400 £21,000
10% offered a salary of more than £30,000 £33,000 £30,000
UK excluding London median salary £21,000 £21,000 £21,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 33122 40608 42913
As % of all permanent IT job vacancies advertised in London 95.66% 96.00% 95.88%
Number of salaries quoted 27879 35177 36092
Median salary £57,500 £55,000 £54,000
Median salary % change year-on-year +4.54% +1.85%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in London.

Salary trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support Analyst in London over the 3 months to 29 April 2017.

Salary histogram for 1st Line Support Analyst in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 29 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Enfield - 2 - -
City of London +29 1 £28,500 -12.30%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 29 April 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Analyst in the job title.

1 68 (67.33%) Windows
2 63 (62.38%) Active Directory
3 57 (56.44%) Windows 7
4 42 (41.58%) Microsoft
5 30 (29.70%) Windows XP
6 25 (24.75%) Finance
6 25 (24.75%) Microsoft Office
7 23 (22.77%) iManage
8 22 (21.78%) ITIL
9 19 (18.81%) Office 365
10 15 (14.85%) Citrix
10 15 (14.85%) Law
11 13 (12.87%) MS Exchange
12 12 (11.88%) Windows 8
13 11 (10.89%) SQL
14 9 (8.91%) Skype for Business
14 9 (8.91%) TCP/IP
15 8 (7.92%) Blackberry
15 8 (7.92%) Banking
15 8 (7.92%) Smartphone
16 7 (6.93%) iPhone
16 7 (6.93%) Blackberry Enterprise Server
16 7 (6.93%) Change Management
16 7 (6.93%) Financial Institution
16 7 (6.93%) SLA
17 6 (5.94%) LAN
17 6 (5.94%) HP
17 6 (5.94%) SharePoint
17 6 (5.94%) Legal
17 6 (5.94%) Mac OS X

1st Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (12.87%) MS Exchange
2 9 (8.91%) Skype for Business
3 7 (6.93%) Blackberry Enterprise Server
4 6 (5.94%) SharePoint
5 1 (0.99%) Exchange Server 2010
5 1 (0.99%) Exchange Server 2013
5 1 (0.99%) JBoss
Applications
1 25 (24.75%) Microsoft Office
2 4 (3.96%) Microsoft Excel
3 3 (2.97%) Microsoft PowerPoint
4 1 (0.99%) Adobe Creative Suite
Business Applications
1 2 (1.98%) thinkFolio
2 1 (0.99%) Dynamics CRM
Cloud Services
1 19 (18.81%) Office 365
2 2 (1.98%) Cloud Computing
2 2 (1.98%) SaaS
Communications & Networking
1 9 (8.91%) TCP/IP
2 6 (5.94%) LAN
3 5 (4.95%) Firewall
3 5 (4.95%) WAN
4 4 (3.96%) DHCP
4 4 (3.96%) DNS
4 4 (3.96%) VPN
5 2 (1.98%) ADSL
6 1 (0.99%) LDAP
6 1 (0.99%) Network Security
6 1 (0.99%) Remote Desktop
6 1 (0.99%) Skype
6 1 (0.99%) VLAN
Database & Business Intelligence
1 3 (2.97%) MS Access
General
1 25 (24.75%) Finance
2 15 (14.85%) Law
3 8 (7.92%) Banking
4 7 (6.93%) Financial Institution
5 6 (5.94%) Legal
6 4 (3.96%) French Language
6 4 (3.96%) German Language
6 4 (3.96%) Telecoms
7 3 (2.97%) Retail
8 1 (0.99%) Billing
8 1 (0.99%) Front Office
8 1 (0.99%) Portuguese Language
8 1 (0.99%) Turkish Language
Libraries, Frameworks & Software Standards
1 1 (0.99%) DHTML
1 1 (0.99%) HTML
1 1 (0.99%) XMPP
Miscellaneous
1 8 (7.92%) Blackberry
1 8 (7.92%) Smartphone
2 7 (6.93%) iPhone
3 4 (3.96%) EPoS
4 3 (2.97%) Hedge funds
5 2 (1.98%) Analytical Skills
5 2 (1.98%) Data Centre
5 2 (1.98%) RSA SecurID
5 2 (1.98%) Video Conferencing
6 1 (0.99%) Derivative
6 1 (0.99%) Fixed Income
6 1 (0.99%) Foreign Exchange (FX)
6 1 (0.99%) Interest Rate Derivative
6 1 (0.99%) iPad
Operating Systems
1 68 (67.33%) Windows
2 57 (56.44%) Windows 7
3 30 (29.70%) Windows XP
4 12 (11.88%) Windows 8
5 6 (5.94%) Mac OS X
6 5 (4.95%) Windows 10
7 4 (3.96%) Windows Server 2008
8 3 (2.97%) Android
8 3 (2.97%) Windows Server
8 3 (2.97%) Windows Server 2012
8 3 (2.97%) Windows Vista
9 2 (1.98%) Unix
10 1 (0.99%) Linux
10 1 (0.99%) Mac OS
Processes & Methodologies
1 22 (21.78%) ITIL
2 7 (6.93%) Change Management
3 5 (4.95%) Asset Management
3 5 (4.95%) Investment Management
3 5 (4.95%) Mobile Device Management
4 4 (3.96%) Kalman Filter
4 4 (3.96%) Knowledge Management
5 3 (2.97%) CRM
5 3 (2.97%) Service Desk Management
5 3 (2.97%) Time Management
6 2 (1.98%) Customer Engagement
6 2 (1.98%) ERP
6 2 (1.98%) Ticket Management
7 1 (0.99%) Case Management
7 1 (0.99%) Chat Support
7 1 (0.99%) Cybersecurity
7 1 (0.99%) Electronic Trading
7 1 (0.99%) Root Cause Analysis
7 1 (0.99%) User Acceptance Testing
7 1 (0.99%) User Stories
Programming Languages
1 11 (10.89%) SQL
2 4 (3.96%) PowerShell
3 1 (0.99%) Java
3 1 (0.99%) JavaScript
Qualifications
1 2 (1.98%) DBS Check
1 2 (1.98%) Microsoft Certification
2 1 (0.99%) A+ Certification
2 1 (0.99%) ITIL Certification
2 1 (0.99%) MCTS
Quality Assurance & Compliance
1 7 (6.93%) SLA
2 1 (0.99%) QA
System Software
1 63 (62.38%) Active Directory
2 3 (2.97%) VMware Infrastructure
3 2 (1.98%) XenApp
Systems Management
1 4 (3.96%) SCCM
2 1 (0.99%) Jamf Pro
Vendors
1 42 (41.58%) Microsoft
2 23 (22.77%) iManage
3 15 (14.85%) Citrix
4 6 (5.94%) Bloomberg
4 6 (5.94%) HP
5 5 (4.95%) ServiceNow
5 5 (4.95%) VMware
6 4 (3.96%) Cisco
6 4 (3.96%) Reuters
7 3 (2.97%) Apple
7 3 (2.97%) Avaya
7 3 (2.97%) Canon
8 2 (1.98%) Blue Coat
8 2 (1.98%) CheckPoint
8 2 (1.98%) FactSet
8 2 (1.98%) Oracle
8 2 (1.98%) Remedy
9 1 (0.99%) Adobe
9 1 (0.99%) Salesforce.com
9 1 (0.99%) SonicWALL
Upminster, Essex
Deerfoot IT Resources Ltd
Salary: £18000 - £22000 per annum
Posted: 3 days ago