Period
to 18 January 2018

The median annual salary for a 1st Line Support Analyst was £27,000 in advertised job vacancies in London during the 6 months to 18 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England > London
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 760 713 752
Rank change year-on-year -47 +39 -11
Permanent jobs requiring a 1st Line Support Analyst 61 101 149
As % of all permanent IT jobs advertised in London 0.087% 0.14% 0.18%
As % of the Job Titles category 0.091% 0.15% 0.18%
Number of salaries quoted 60 99 143
London median annual salary £27,000 £25,000 £24,000
Median salary % change year-on-year +8.00% +4.17% -1.03%
10th Percentile £20,500 £21,200 £19,300
90th Percentile £38,750 £36,100 £32,000
England median annual salary £21,000 £22,500 £21,500
% change year-on-year -6.67% +4.65% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,746 67,949 81,420
% of permanent IT jobs with a recognized job title 94.94% 95.92% 96.21%
Number of salaries quoted 54,095 58,176 69,564
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,750 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in London.

Salary trend for 1st Line Support Analyst in London

1st Line Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support Analyst in London over the 6 months to 18 January 2018.

Salary histogram for 1st Line Support Analyst in London

1st Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the London region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London +13 8 £37,500 +66.67%
Central London -20 8 £28,000 +16.67% 5
North London +6 3 £20,000 +11.11%
South London -10 3 £22,500 -1.10%
East London - 2 £24,500 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 January 2018, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Analyst in the job title.

1 38 (62.30%) Windows
2 32 (52.46%) Active Directory
3 23 (37.70%) Microsoft
4 22 (36.07%) Windows 7
5 15 (24.59%) Finance
5 15 (24.59%) ITIL
6 13 (21.31%) Windows Server
7 12 (19.67%) Microsoft Office
8 11 (18.03%) Service Management
8 11 (18.03%) Banking
8 11 (18.03%) Windows 10
9 10 (16.39%) Office 365
9 10 (16.39%) Windows Server 2008
9 10 (16.39%) Management Information System
9 10 (16.39%) SLA
10 9 (14.75%) Microsoft Certification
11 8 (13.11%) ITSM
11 8 (13.11%) MS Exchange
12 7 (11.48%) French Language
12 7 (11.48%) German Language
12 7 (11.48%) Italian Language
12 7 (11.48%) Polish Language
12 7 (11.48%) Portuguese Language
12 7 (11.48%) Spanish Language
12 7 (11.48%) Turkish Language
12 7 (11.48%) Analytical Skills
12 7 (11.48%) Workload Management
12 7 (11.48%) Analytical Thinking
13 6 (9.84%) Digital Currency
13 6 (9.84%) VMware

1st Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (13.11%) MS Exchange
2 3 (4.92%) Exchange Server 2010
3 2 (3.28%) Exchange Server 2007
4 1 (1.64%) SharePoint
4 1 (1.64%) WordPress
Applications
1 12 (19.67%) Microsoft Office
Cloud Services
1 10 (16.39%) Office 365
Communications & Networking
1 5 (8.20%) Remote Desktop
2 3 (4.92%) DNS
2 3 (4.92%) Ethernet
2 3 (4.92%) TCP/IP
3 2 (3.28%) VoIP
4 1 (1.64%) DHCP
4 1 (1.64%) Internet
4 1 (1.64%) IPv4
4 1 (1.64%) LAN
4 1 (1.64%) VLAN
4 1 (1.64%) WAN
Database & Business Intelligence
1 1 (1.64%) Blockchain
1 1 (1.64%) SQL Server
General
1 15 (24.59%) Finance
2 11 (18.03%) Banking
3 7 (11.48%) French Language
3 7 (11.48%) German Language
3 7 (11.48%) Italian Language
3 7 (11.48%) Polish Language
3 7 (11.48%) Portuguese Language
3 7 (11.48%) Spanish Language
3 7 (11.48%) Turkish Language
4 6 (9.84%) Financial Institution
5 5 (8.20%) Games
6 2 (3.28%) Back Office
6 2 (3.28%) Law
6 2 (3.28%) Telecoms
7 1 (1.64%) International Banking
7 1 (1.64%) Marketing
7 1 (1.64%) Retail
7 1 (1.64%) Retail Banking
7 1 (1.64%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (1.64%) FIX Protocol
Miscellaneous
1 10 (16.39%) Management Information System
2 7 (11.48%) Analytical Skills
3 6 (9.84%) Digital Currency
4 5 (8.20%) Video Conferencing
5 2 (3.28%) Fintech
5 2 (3.28%) iPhone
5 2 (3.28%) Smartphone
6 1 (1.64%) Blackberry
6 1 (1.64%) Derivative
6 1 (1.64%) Social Network
6 1 (1.64%) Wiki
Operating Systems
1 38 (62.30%) Windows
2 22 (36.07%) Windows 7
3 13 (21.31%) Windows Server
4 11 (18.03%) Windows 10
5 10 (16.39%) Windows Server 2008
6 5 (8.20%) Windows Server 2012
6 5 (8.20%) Windows XP
7 3 (4.92%) Windows 8
7 3 (4.92%) Windows Vista
8 1 (1.64%) Android
8 1 (1.64%) Mac OS X
8 1 (1.64%) Windows Server 2003
Processes & Methodologies
1 15 (24.59%) ITIL
2 11 (18.03%) Service Management
3 8 (13.11%) ITSM
4 7 (11.48%) Analytical Thinking
4 7 (11.48%) Workload Management
5 4 (6.56%) Runbook
6 3 (4.92%) Incident Management
6 3 (4.92%) Time Management
7 2 (3.28%) Asset Management
7 2 (3.28%) Change Management
7 2 (3.28%) Collaborative Working
7 2 (3.28%) Self-Awareness
7 2 (3.28%) Service Desk Management
7 2 (3.28%) Statistics
7 2 (3.28%) Workflow
7 2 (3.28%) Workflow Management
8 1 (1.64%) Configuration Management
8 1 (1.64%) E-Commerce
8 1 (1.64%) Process Management
8 1 (1.64%) Service Delivery
Programming Languages
1 3 (4.92%) SQL
2 1 (1.64%) Java
Qualifications
1 9 (14.75%) Microsoft Certification
2 2 (3.28%) ITIL Certification
2 2 (3.28%) MCSE
3 1 (1.64%) Degree
3 1 (1.64%) ITIL Foundation Certificate
3 1 (1.64%) MCITP
3 1 (1.64%) MCSA
3 1 (1.64%) SC Cleared
3 1 (1.64%) Security Cleared
Quality Assurance & Compliance
1 10 (16.39%) SLA
2 1 (1.64%) Data Quality
2 1 (1.64%) ISO 9001
2 1 (1.64%) ISO/IEC 20000
System Software
1 32 (52.46%) Active Directory
2 5 (8.20%) VMware Infrastructure
3 4 (6.56%) Virtual Servers
3 4 (6.56%) vSphere
4 1 (1.64%) Firmware
4 1 (1.64%) Hyper-V
Systems Management
1 1 (1.64%) AirWatch
1 1 (1.64%) FortiGate
1 1 (1.64%) Jamf Pro
1 1 (1.64%) vCenter Server
Vendors
1 23 (37.70%) Microsoft
2 6 (9.84%) VMware
3 4 (6.56%) Cisco
3 4 (6.56%) Sophos
4 3 (4.92%) Apple
5 2 (3.28%) Citrix
6 1 (1.64%) iManage
6 1 (1.64%) Salesforce.com
6 1 (1.64%) Sun
6 1 (1.64%) Wyse