Period
to 17 November 2017

The median contractor rate for a Help Desk Support was £135 per day in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 564 536 505
Rank change year-on-year -28 -31 -29
Contract jobs requiring a Help Desk Support 63 87 106
As % of all contract IT jobs advertised in London 0.13% 0.19% 0.22%
As % of the Job Titles category 0.14% 0.20% 0.24%
Number of daily rates quoted 49 64 56
London median daily rate £135 £145 £150
Median daily rate % change year-on-year -6.90% -3.33% +3.45%
10th Percentile £107 £100 £110
90th Percentile £290 £207 £231
England median daily rate £140 £145 £150
% change year-on-year -3.45% -3.33% +15.38%
Number of hourly rates quoted 4 17 29
London median hourly rate £18.50 £12.50 £12.50
Median hourly rate % change year-on-year +48.00% - -10.71%
10th Percentile £16.30 £10.50 £8.50
90th Percentile £81.25 £15.75 £18.95
England median hourly rate £13.00 £12.50 £12.50
% change year-on-year +4.00% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44411 43038 44839
% of contract IT jobs with a recognized job title 94.84% 95.01% 94.99%
Number of daily rates quoted 32161 30620 31621
London median daily rate £492 £458 £450
Median daily rate % change year-on-year +7.54% +1.67% +5.88%
10th Percentile £300 £288 £265
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 556 556 694
London median hourly rate £20.00 £19.50 £18.80
Median hourly rate % change year-on-year +2.56% +3.75% +7.40%
10th Percentile £12.25 £11.40 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.70 £18.38 £17.98
% change year-on-year +1.77% +2.20% +8.97%

Help Desk Support
Job Vacancy Trend in London

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Help Desk Support in London

Help Desk Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support in London.

Contractor daily rate trend for Help Desk Support in London

Help Desk Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Help Desk Support in London over the 6 months to 17 November 2017.

Contractor daily rate histogram for Help Desk Support in London

Help Desk Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support in London.

Contractor hourly rate trend for Help Desk Support in London

Help Desk Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Help Desk Support in London over the 6 months to 17 November 2017.

Contractor hourly rate histogram for Help Desk Support in London

Help Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +13 25 £130 -16.13% 3
East London -5 1 £130 -
West London -21 1 £105 -15.66% 1
North London - 1 - -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Help Desk Support in the job title.

1 40 (63.49%) Windows
2 30 (47.62%) Active Directory
3 25 (39.68%) Microsoft
4 21 (33.33%) Windows 7
5 20 (31.75%) Microsoft Office
5 20 (31.75%) Finance
6 16 (25.40%) Windows 10
7 11 (17.46%) Banking
8 10 (15.87%) Citrix
9 9 (14.29%) Windows 8
10 8 (12.70%) Office 365
10 8 (12.70%) Degree
10 8 (12.70%) SLA
10 8 (12.70%) ITIL
10 8 (12.70%) Remedy
11 7 (11.11%) Blackberry
11 7 (11.11%) Video Conferencing
12 6 (9.52%) Windows Server
12 6 (9.52%) Android
12 6 (9.52%) Dynamics CRM
12 6 (9.52%) User Acceptance Testing
12 6 (9.52%) Data Analysis
12 6 (9.52%) VMware
12 6 (9.52%) Microsoft Excel
12 6 (9.52%) CRM
12 6 (9.52%) SharePoint
13 5 (7.94%) ITIL Certification
13 5 (7.94%) Law
13 5 (7.94%) Wireless
13 5 (7.94%) Microsoft PowerPoint

Help Desk Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.52%) SharePoint
2 3 (4.76%) MS Exchange
3 2 (3.17%) SharePoint 2013
3 2 (3.17%) Skype for Business
4 1 (1.59%) Exchange Server 2013
Applications
1 20 (31.75%) Microsoft Office
2 6 (9.52%) Microsoft Excel
3 5 (7.94%) Microsoft PowerPoint
4 4 (6.35%) Microsoft Project
Business Applications
1 6 (9.52%) Dynamics CRM
Cloud Services
1 8 (12.70%) Office 365
2 3 (4.76%) Microsoft Azure
3 2 (3.17%) Azure Active Directory
4 1 (1.59%) Amazon AWS
4 1 (1.59%) Google Drive
Communications & Networking
1 5 (7.94%) Wireless
2 4 (6.35%) Broadband
3 3 (4.76%) SAN
3 3 (4.76%) VPN
4 2 (3.17%) Skype
5 1 (1.59%) 4G
5 1 (1.59%) Cisco IOS
5 1 (1.59%) Firewall
5 1 (1.59%) FTP
5 1 (1.59%) HTTP
5 1 (1.59%) Internet
5 1 (1.59%) Intranet
5 1 (1.59%) IPsec
5 1 (1.59%) LAN
5 1 (1.59%) NAS
5 1 (1.59%) Reverse Proxy
5 1 (1.59%) SMTP
5 1 (1.59%) TCP/IP
5 1 (1.59%) VoIP
5 1 (1.59%) WAN
Database & Business Intelligence
1 1 (1.59%) EDRMS
Development Applications
1 1 (1.59%) JIRA
General
1 20 (31.75%) Finance
2 11 (17.46%) Banking
3 5 (7.94%) Law
4 2 (3.17%) International Banking
4 2 (3.17%) Marketing
5 1 (1.59%) Back Office
5 1 (1.59%) French Language
5 1 (1.59%) Hindi Language
5 1 (1.59%) Investment Banking
5 1 (1.59%) Legal
5 1 (1.59%) Multimedia
5 1 (1.59%) Norwegian Language
5 1 (1.59%) Spanish Language
5 1 (1.59%) Tamil Language
5 1 (1.59%) Telecoms
5 1 (1.59%) Urdu Language
Miscellaneous
1 7 (11.11%) Blackberry
1 7 (11.11%) Video Conferencing
2 5 (7.94%) iPhone
3 4 (6.35%) Analytical Skills
4 1 (1.59%) Handset
4 1 (1.59%) NHS
4 1 (1.59%) PKI
4 1 (1.59%) Smartphone
Operating Systems
1 40 (63.49%) Windows
2 21 (33.33%) Windows 7
3 16 (25.40%) Windows 10
4 9 (14.29%) Windows 8
5 6 (9.52%) Android
5 6 (9.52%) Windows Server
6 3 (4.76%) Apple iOS
6 3 (4.76%) Windows Server 2008
7 2 (3.17%) Windows XP
8 1 (1.59%) CatOS
8 1 (1.59%) Mac OS
8 1 (1.59%) Windows Server 2012
Processes & Methodologies
1 8 (12.70%) ITIL
2 6 (9.52%) CRM
2 6 (9.52%) Data Analysis
2 6 (9.52%) User Acceptance Testing
3 4 (6.35%) Continuous Improvement
3 4 (6.35%) Mobile Device Management
3 4 (6.35%) Service Management
4 3 (4.76%) Server Patching
5 2 (3.17%) Case Management
5 2 (3.17%) Change Management
5 2 (3.17%) Digital Marketing
5 2 (3.17%) Migration
5 2 (3.17%) Time Management
6 1 (1.59%) BCP
6 1 (1.59%) Business Continuity
6 1 (1.59%) Disaster Recovery
6 1 (1.59%) ITSM
6 1 (1.59%) PDM
6 1 (1.59%) Service Delivery
6 1 (1.59%) Workflow
Programming Languages
1 2 (3.17%) SQL
2 1 (1.59%) Java
Qualifications
1 8 (12.70%) Degree
2 5 (7.94%) ITIL Certification
3 4 (6.35%) DV Cleared
3 4 (6.35%) Security Cleared
4 3 (4.76%) Microsoft Certification
5 2 (3.17%) MCSE
6 1 (1.59%) CCNP
6 1 (1.59%) Cisco Certification
6 1 (1.59%) MCDST
6 1 (1.59%) MCP
6 1 (1.59%) MCSA
Quality Assurance & Compliance
1 8 (12.70%) SLA
System Software
1 30 (47.62%) Active Directory
2 4 (6.35%) VMware Infrastructure
3 2 (3.17%) VMware ESXi
4 1 (1.59%) Virtual Desktop
Systems Management
1 3 (4.76%) SCCM
2 1 (1.59%) ArcSight ESM
2 1 (1.59%) Forefront Identity Manager
Vendors
1 25 (39.68%) Microsoft
2 10 (15.87%) Citrix
3 8 (12.70%) Remedy
4 6 (9.52%) VMware
5 4 (6.35%) Avaya
5 4 (6.35%) Cisco
5 4 (6.35%) Symantec
6 3 (4.76%) Dell
6 3 (4.76%) HP
6 3 (4.76%) ServiceNow
7 2 (3.17%) Bloomberg
8 1 (1.59%) Apple
8 1 (1.59%) EMC
8 1 (1.59%) Google
8 1 (1.59%) Meraki
8 1 (1.59%) NetApp
8 1 (1.59%) Qualys
8 1 (1.59%) Reuters
8 1 (1.59%) Sage
8 1 (1.59%) Wyse