The median contractor rate for a Help Desk Support was £169 per day in advertised job vacancies in England during the 3 months to 28 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK / England
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 515 504 476
Rank change year-on-year -11 -28  
Contract jobs requiring a Help Desk Support 68 116 146
As % of all contract IT jobs advertised in England 0.16% 0.23% 0.29%
As % of the Job Titles category 0.17% 0.25% 0.31%
Number of daily rates quoted 36 40 51
Median daily rate £169 £150 £135
Median daily rate % change year-on-year +12.50% +11.11%  
90% offered a daily rate of more than £116 £96 £100
10% offered a daily rate of more than £400 £255 £200
UK excluding London median daily rate £163 £150 £133
% change year-on-year +8.33% +13.20%  
Number of hourly rates quoted 19 57 68
Median hourly rate £12.50 £12.00 £13.75
Median hourly rate % change year-on-year +4.16% -12.72%  
90% offered a hourly rate of more than £10.32 £9.80 £9.45
10% offered a hourly rate of more than £30.20 £16.50 £21.55
UK excluding London median hourly rate £12.50 £12.00 £13.36
% change year-on-year +4.16% -10.19%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 40967 46994 47631
As % of all contract IT job vacancies advertised in England 94.77% 95.03% 94.86%
Number of daily rates quoted 26673 31019 30520
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £275 £265 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1259 1391 1823
Median hourly rate £18.18 £17.50 £16.50
Median hourly rate % change year-on-year +3.88% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.28 £40.00
UK excluding London median hourly rate £17.50 £17.50 £16.14
% change year-on-year - +8.42%  

Help Desk Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support in England.

Contractor daily rate trend for Help Desk Support in England

Help Desk Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Support in England over the 3 months to 28 June 2017.

Contractor daily rate histogram for Help Desk Support in England

Help Desk Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support in England.

Contractor hourly rate trend for Help Desk Support in England

Help Desk Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Support in England over the 3 months to 28 June 2017.

Contractor hourly rate histogram for Help Desk Support in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 18 £175 +66.27% 5
South East +12 16 £169 -3.57% 6
North West +29 13 £180 +20.00% 1
West Midlands +23 7 £123 +6.52% 1
East Midlands -8 5 £125 - 1
South West -10 5 £150 - 2
East of England -26 4 £213 +77.08% 4
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 June 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 106 (67.52%) Windows
2 69 (43.95%) Active Directory
3 68 (43.31%) Microsoft Office
4 66 (42.04%) Microsoft
5 56 (35.67%) Windows 7
6 47 (29.94%) ITIL
7 27 (17.20%) Citrix
8 25 (15.92%) Office 365
9 24 (15.29%) SLA
10 20 (12.74%) Windows 10
10 20 (12.74%) Finance
10 20 (12.74%) VPN
11 19 (12.10%) Incident Management
12 18 (11.46%) Android
12 18 (11.46%) HP
13 17 (10.83%) Blackberry
14 15 (9.55%) Dell
14 15 (9.55%) Apple
15 13 (8.28%) WAN
15 13 (8.28%) Break/Fix
15 13 (8.28%) Windows 8
16 12 (7.64%) Windows XP
17 11 (7.01%) Internet
17 11 (7.01%) ITIL V3
17 11 (7.01%) Smartphone
18 10 (6.37%) Windows Server 2008
18 10 (6.37%) MS Exchange
18 10 (6.37%) Toshiba
18 10 (6.37%) ITSM
18 10 (6.37%) Wireless

Help Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.37%) MS Exchange
2 7 (4.46%) IBM Notes
3 5 (3.18%) Skype for Business
4 4 (2.55%) SharePoint
5 3 (1.91%) Blackberry Enterprise Server
6 2 (1.27%) SharePoint 2013
7 1 (0.64%) Exchange Server 2003
7 1 (0.64%) Exchange Server 2010
Applications
1 68 (43.31%) Microsoft Office
2 7 (4.46%) Microsoft Excel
3 2 (1.27%) Spreadsheet
4 1 (0.64%) Acrobat
4 1 (0.64%) Microsoft PowerPoint
Business Applications
1 1 (0.64%) SAP Oil and Gas
Cloud Services
1 25 (15.92%) Office 365
2 1 (0.64%) G Suite
2 1 (0.64%) Microsoft Azure
Communications & Networking
1 20 (12.74%) VPN
2 13 (8.28%) WAN
3 11 (7.01%) Internet
4 10 (6.37%) Wireless
5 8 (5.10%) LAN
6 5 (3.18%) Skype
7 4 (2.55%) DNS
7 4 (2.55%) TCP/IP
8 3 (1.91%) DHCP
9 2 (1.27%) Firewall
9 2 (1.27%) Remote Desktop
10 1 (0.64%) Ethernet
10 1 (0.64%) LDAP
10 1 (0.64%) SAN
10 1 (0.64%) SMS
10 1 (0.64%) VLAN
10 1 (0.64%) VoIP
Database & Business Intelligence
1 1 (0.64%) Big Data
1 1 (0.64%) Essbase
1 1 (0.64%) MS Access
General
1 20 (12.74%) Finance
2 7 (4.46%) Automotive
3 6 (3.82%) Legal
4 5 (3.18%) Banking
4 5 (3.18%) Investment Banking
4 5 (3.18%) Telecoms
5 4 (2.55%) Law
5 4 (2.55%) Multimedia
6 2 (1.27%) Advertising
6 2 (1.27%) Manufacturing
6 2 (1.27%) Marketing
7 1 (0.64%) Back Office
7 1 (0.64%) Electronics
7 1 (0.64%) French Language
7 1 (0.64%) Front Office
7 1 (0.64%) General Ledger
7 1 (0.64%) German Language
Libraries, Frameworks & Software Standards
1 2 (1.27%) J2EE
2 1 (0.64%) SAP Smart Forms
Miscellaneous
1 17 (10.83%) Blackberry
2 11 (7.01%) Smartphone
3 10 (6.37%) RSA SecurID
4 6 (3.82%) Data Centre
5 4 (2.55%) Analytical Skills
5 4 (2.55%) Client/Server
5 4 (2.55%) CMDB
6 3 (1.91%) iPhone
7 2 (1.27%) Computer Science
7 2 (1.27%) Mainframe
7 2 (1.27%) NHS
7 2 (1.27%) Video Conferencing
8 1 (0.64%) Credit Risk
8 1 (0.64%) Driving Licence
8 1 (0.64%) Fat Client
8 1 (0.64%) Replication
8 1 (0.64%) Thin Client
Operating Systems
1 106 (67.52%) Windows
2 56 (35.67%) Windows 7
3 20 (12.74%) Windows 10
4 18 (11.46%) Android
5 13 (8.28%) Windows 8
6 12 (7.64%) Windows XP
7 10 (6.37%) Windows Server 2008
8 9 (5.73%) Windows Server
9 6 (3.82%) Apple iOS
10 5 (3.18%) Linux
11 3 (1.91%) Windows Server 2003
12 2 (1.27%) Windows Server 2012
13 1 (0.64%) CentOS
13 1 (0.64%) Ubuntu
13 1 (0.64%) Windows 2000
13 1 (0.64%) Windows NT
13 1 (0.64%) Windows Vista
Processes & Methodologies
1 47 (29.94%) ITIL
2 19 (12.10%) Incident Management
3 13 (8.28%) Break/Fix
4 11 (7.01%) ITIL V3
5 10 (6.37%) ITSM
6 9 (5.73%) Service Delivery
7 7 (4.46%) Migration
8 6 (3.82%) Change Management
9 5 (3.18%) Time Management
10 4 (2.55%) Asset Management
10 4 (2.55%) Coaching
10 4 (2.55%) DNA
10 4 (2.55%) Line Management
10 4 (2.55%) Server Patching
10 4 (2.55%) Workflow
11 3 (1.91%) Service Management
12 2 (1.27%) Business Intelligence
12 2 (1.27%) ERP
12 2 (1.27%) ITIL V2
12 2 (1.27%) Process Management
Programming Languages
1 8 (5.10%) SQL
2 2 (1.27%) PowerShell
2 2 (1.27%) VB
3 1 (0.64%) COBOL
3 1 (0.64%) VBScript
Qualifications
1 7 (4.46%) Security Cleared
2 6 (3.82%) MOS
3 3 (1.91%) DV Cleared
3 3 (1.91%) ITIL Certification
3 3 (1.91%) SC Cleared
4 2 (1.27%) Cisco Certification
4 2 (1.27%) Computer Science Degree
4 2 (1.27%) DBS Check
4 2 (1.27%) Degree
5 1 (0.64%) CCNA
5 1 (0.64%) CCNP
5 1 (0.64%) MCP
5 1 (0.64%) Microsoft Certification
5 1 (0.64%) PMP
Quality Assurance & Compliance
1 24 (15.29%) SLA
System Software
1 69 (43.95%) Active Directory
2 2 (1.27%) Microsoft App-V
2 2 (1.27%) VMware Infrastructure
3 1 (0.64%) Hyper-V
3 1 (0.64%) VMware ESXi
3 1 (0.64%) vSphere
3 1 (0.64%) XenApp
3 1 (0.64%) XenDesktop
Systems Management
1 4 (2.55%) SCCM
2 1 (0.64%) AirWatch
2 1 (0.64%) NetBackup
Vendors
1 66 (42.04%) Microsoft
2 27 (17.20%) Citrix
3 18 (11.46%) HP
4 15 (9.55%) Apple
4 15 (9.55%) Dell
5 10 (6.37%) Toshiba
6 7 (4.46%) Lotus
7 5 (3.18%) Cisco
7 5 (3.18%) VMware
8 4 (2.55%) Aruba
8 4 (2.55%) Google
8 4 (2.55%) Remedy
9 3 (1.91%) SAP
9 3 (1.91%) ServiceNow
9 3 (1.91%) Sophos
10 2 (1.27%) Adobe
11 1 (0.64%) Canon
11 1 (0.64%) LANDesk
11 1 (0.64%) Meraki
11 1 (0.64%) Mitel
Manchester, Lancashire
Searchability
Rate: £11 - £16 per hour
Posted: 2 days ago