Period
to 18 November 2017

The median contractor rate for a Help Desk Support was £140 per day in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 662 629 592
Rank change year-on-year -33 -37 -124
Contract jobs requiring a Help Desk Support 169 247 278
As % of all contract IT jobs advertised in England 0.18% 0.25% 0.26%
As % of the Job Titles category 0.19% 0.27% 0.28%
Number of daily rates quoted 92 119 103
England median daily rate £140 £145 £150
Median daily rate % change year-on-year -3.45% -3.33% +15.38%
10th Percentile £108 £101 £100
90th Percentile £299 £252 £238
UK median daily rate £135 £145 £150
% change year-on-year -6.90% -3.33% +16.50%
Number of hourly rates quoted 41 97 122
England median hourly rate £13.00 £12.50 £12.50
Median hourly rate % change year-on-year +4.00% - -
10th Percentile £10.00 £9.25 £8.50
90th Percentile £20.00 £17.25 £19.73
UK median hourly rate £13.00 £12.75 £12.50
% change year-on-year +1.96% +2.00% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88968 93021 99725
% of contract IT jobs with a recognized job title 94.78% 94.77% 94.96%
Number of daily rates quoted 59275 61281 64512
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £448 £425 £400
% change year-on-year +5.29% +6.25% -
Number of hourly rates quoted 2638 3004 3828
England median hourly rate £18.66 £18.50 £17.89
Median hourly rate % change year-on-year +0.84% +3.41% +8.42%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.75 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Help Desk Support
Job Vacancy Trend in England

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support in England.

Contractor daily rate trend for Help Desk Support in England

Help Desk Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Support in England over the 6 months to 18 November 2017.

Contractor daily rate histogram for Help Desk Support in England

Help Desk Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support in England.

Contractor hourly rate trend for Help Desk Support in England

Help Desk Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Support in England over the 6 months to 18 November 2017.

Contractor hourly rate histogram for Help Desk Support in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -32 62 £135 -6.90% 7
South East +22 40 £140 -20.00% 10
Midlands +16 21 £160 +18.52% 1
North of England +48 18 £180 +26.32% 1
South West +9 18 £167 +9.51% 5
West Midlands +32 16 £160 +23.08% 1
North West +24 16 £180 +13.39%
East of England -51 10 £213 +25.00%
East Midlands 0 5 £125 -67.74%
Yorkshire +9 2 £140 +40.00% 1
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 102 (60.36%) Windows
2 81 (47.93%) Active Directory
3 74 (43.79%) Microsoft
4 55 (32.54%) Microsoft Office
4 55 (32.54%) Windows 7
5 49 (28.99%) ITIL
6 31 (18.34%) Finance
6 31 (18.34%) Windows 10
7 29 (17.16%) Citrix
8 23 (13.61%) Office 365
9 21 (12.43%) Windows 8
9 21 (12.43%) SLA
10 18 (10.65%) Blackberry
11 17 (10.06%) Microsoft Excel
12 14 (8.28%) SQL
13 13 (7.69%) VPN
13 13 (7.69%) Android
13 13 (7.69%) Incident Management
14 12 (7.10%) Degree
14 12 (7.10%) Banking
14 12 (7.10%) MS Exchange
15 11 (6.51%) Internet
15 11 (6.51%) Remedy
15 11 (6.51%) Video Conferencing
16 10 (5.92%) SCCM
16 10 (5.92%) Cisco
16 10 (5.92%) Wireless
17 9 (5.33%) SharePoint
17 9 (5.33%) Windows XP
17 9 (5.33%) Apple iOS

Help Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.10%) MS Exchange
2 9 (5.33%) SharePoint
3 6 (3.55%) Skype for Business
4 4 (2.37%) Blackberry Enterprise Server
4 4 (2.37%) Exchange Server 2010
4 4 (2.37%) SharePoint 2013
5 3 (1.78%) IBM Notes
6 2 (1.18%) Exchange Server 2003
7 1 (0.59%) Exchange Server 2007
7 1 (0.59%) Exchange Server 2013
Applications
1 55 (32.54%) Microsoft Office
2 17 (10.06%) Microsoft Excel
3 8 (4.73%) Microsoft PowerPoint
4 5 (2.96%) Microsoft Project
5 3 (1.78%) Spreadsheet
Business Applications
1 6 (3.55%) Dynamics CRM
2 1 (0.59%) assyst
Cloud Services
1 23 (13.61%) Office 365
2 3 (1.78%) Microsoft Azure
3 2 (1.18%) Azure Active Directory
3 2 (1.18%) Google Drive
4 1 (0.59%) Amazon AWS
Communications & Networking
1 13 (7.69%) VPN
2 11 (6.51%) Internet
3 10 (5.92%) Wireless
4 6 (3.55%) LAN
4 6 (3.55%) TCP/IP
5 4 (2.37%) Broadband
5 4 (2.37%) DNS
5 4 (2.37%) Skype
6 3 (1.78%) Firewall
6 3 (1.78%) SAN
6 3 (1.78%) WAN
7 2 (1.18%) DHCP
7 2 (1.18%) Remote Desktop
7 2 (1.18%) SMS
8 1 (0.59%) Ethernet
8 1 (0.59%) FTP
8 1 (0.59%) HTTP
8 1 (0.59%) LDAP
8 1 (0.59%) SMTP
8 1 (0.59%) VoIP
Database & Business Intelligence
1 4 (2.37%) SQL Server
2 1 (0.59%) EDRMS
Development Applications
1 2 (1.18%) JIRA
General
1 31 (18.34%) Finance
2 12 (7.10%) Banking
3 7 (4.14%) Automotive
3 7 (4.14%) Retail
4 6 (3.55%) Law
5 3 (1.78%) Telecoms
6 2 (1.18%) International Banking
6 2 (1.18%) Investment Banking
6 2 (1.18%) Legal
6 2 (1.18%) Marketing
7 1 (0.59%) Advertising
7 1 (0.59%) French Language
7 1 (0.59%) Games
7 1 (0.59%) General Ledger
7 1 (0.59%) Hindi Language
7 1 (0.59%) Multimedia
7 1 (0.59%) Norwegian Language
7 1 (0.59%) Spanish Language
7 1 (0.59%) Tamil Language
7 1 (0.59%) Urdu Language
Libraries, Frameworks & Software Standards
1 1 (0.59%) CSS
1 1 (0.59%) HTML
Miscellaneous
1 18 (10.65%) Blackberry
2 11 (6.51%) Video Conferencing
3 8 (4.73%) iPhone
4 7 (4.14%) Analytical Skills
5 4 (2.37%) Smartphone
5 4 (2.37%) Social Media
6 3 (1.78%) Computer Science
7 2 (1.18%) Fat Client
7 2 (1.18%) Handset
7 2 (1.18%) Mobile Computing
7 2 (1.18%) Thin Client
7 2 (1.18%) User Experience
8 1 (0.59%) Data Centre
8 1 (0.59%) Management Information System
8 1 (0.59%) NHS
8 1 (0.59%) PKI
Operating Systems
1 102 (60.36%) Windows
2 55 (32.54%) Windows 7
3 31 (18.34%) Windows 10
4 21 (12.43%) Windows 8
5 13 (7.69%) Android
6 9 (5.33%) Apple iOS
6 9 (5.33%) Windows Server
6 9 (5.33%) Windows Server 2008
6 9 (5.33%) Windows XP
7 4 (2.37%) Windows Server 2012
8 2 (1.18%) Linux
9 1 (0.59%) CatOS
9 1 (0.59%) CentOS
9 1 (0.59%) Mac OS
9 1 (0.59%) Ubuntu
9 1 (0.59%) Unix
9 1 (0.59%) Windows NT
Processes & Methodologies
1 49 (28.99%) ITIL
2 13 (7.69%) Incident Management
3 8 (4.73%) ITSM
4 6 (3.55%) CRM
4 6 (3.55%) Data Analysis
4 6 (3.55%) ITIL V3
4 6 (3.55%) Line Management
4 6 (3.55%) Service Delivery
4 6 (3.55%) Service Management
4 6 (3.55%) User Acceptance Testing
5 4 (2.37%) Continuous Improvement
5 4 (2.37%) Migration
5 4 (2.37%) Mobile Device Management
5 4 (2.37%) Proactive Monitoring
5 4 (2.37%) Validation
6 3 (1.78%) Change Management
6 3 (1.78%) Ticket Management
7 2 (1.18%) CAD
7 2 (1.18%) Data Entry
7 2 (1.18%) Software Licensing
Programming Languages
1 14 (8.28%) SQL
2 2 (1.18%) PowerShell
2 2 (1.18%) VBScript
3 1 (0.59%) Java
3 1 (0.59%) JavaScript
3 1 (0.59%) Tcl
3 1 (0.59%) VB
Qualifications
1 12 (7.10%) Degree
2 7 (4.14%) ITIL Certification
2 7 (4.14%) Microsoft Certification
3 6 (3.55%) Security Cleared
4 3 (1.78%) Computer Science Degree
4 3 (1.78%) DV Cleared
4 3 (1.78%) MCSE
4 3 (1.78%) SC Cleared
5 2 (1.18%) Cisco Certification
6 1 (0.59%) CCENT
6 1 (0.59%) CCNP
6 1 (0.59%) CTC Cleared
6 1 (0.59%) MCDST
6 1 (0.59%) MCP
6 1 (0.59%) MCSA
6 1 (0.59%) MOS
Quality Assurance & Compliance
1 21 (12.43%) SLA
System Software
1 81 (47.93%) Active Directory
2 5 (2.96%) VMware Infrastructure
3 3 (1.78%) XenDesktop
4 2 (1.18%) Hyper-V
4 2 (1.18%) Microsoft App-V
4 2 (1.18%) Terminal Services
4 2 (1.18%) VMware ESXi
5 1 (0.59%) Virtual Desktop
5 1 (0.59%) VMware Workstation
5 1 (0.59%) XenApp
Systems Management
1 10 (5.92%) SCCM
2 2 (1.18%) AirWatch
3 1 (0.59%) ArcSight ESM
3 1 (0.59%) Forefront Identity Manager
3 1 (0.59%) Systems Management Server (SMS)
Vendors
1 74 (43.79%) Microsoft
2 29 (17.16%) Citrix
3 11 (6.51%) Remedy
4 10 (5.92%) Cisco
5 8 (4.73%) HP
5 8 (4.73%) VMware
6 7 (4.14%) ServiceNow
7 4 (2.37%) Apple
7 4 (2.37%) Avaya
7 4 (2.37%) Google
7 4 (2.37%) Symantec
8 3 (1.78%) Dell
8 3 (1.78%) Lotus
9 2 (1.18%) Adobe
9 2 (1.18%) Aruba
9 2 (1.18%) Bloomberg
9 2 (1.18%) Oracle
10 1 (0.59%) ArcSight
10 1 (0.59%) Meraki
10 1 (0.59%) Riverbed