Period
to 17 November 2017

The median annual salary for a Help Desk Support was £26,500 in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 722 657 709
Rank change year-on-year -65 +52 -97
Permanent jobs requiring a Help Desk Support 118 201 221
As % of all permanent IT jobs advertised in London 0.16% 0.26% 0.25%
As % of the Job Titles category 0.17% 0.28% 0.26%
Number of salaries quoted 118 192 211
London median annual salary £26,500 £24,250 £26,251
Median salary % change year-on-year +9.28% -7.62% +0.97%
10th Percentile £21,250 £21,000 £19,500
90th Percentile £39,125 £38,750 £33,750
England median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71246 73011 85823
% of permanent IT jobs with a recognized job title 94.34% 95.97% 96.01%
Number of salaries quoted 56013 63062 72818
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £31,750
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Support
Job Vacancy Trend in London

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Help Desk Support in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in London.

Salary trend for Help Desk Support in London

Help Desk Support
Salary Histogram in London

The salary distribution of IT jobs citing Help Desk Support in London over the 6 months to 17 November 2017.

Salary histogram for Help Desk Support in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London +26 15 £26,500 +15.22% 1
Central London -15 14 £27,500 +1.85% 3
North London +13 9 £25,250 +14.77%
East London -4 1 £34,000 +27.10%
South London -19 1 £26,000 +15.56%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support in the job title.

1 84 (71.19%) Windows
2 72 (61.02%) Active Directory
3 64 (54.24%) Microsoft Office
4 55 (46.61%) Microsoft
5 47 (39.83%) Citrix
6 46 (38.98%) Windows 7
7 39 (33.05%) Windows 10
8 33 (27.97%) Windows Server
9 21 (17.80%) Law
9 21 (17.80%) Windows 8
10 20 (16.95%) Skype for Business
10 20 (16.95%) VMware
11 19 (16.10%) Blackberry
12 18 (15.25%) DHCP
12 18 (15.25%) Finance
13 17 (14.41%) TCP/IP
14 16 (13.56%) Office 365
14 16 (13.56%) VPN
14 16 (13.56%) VoIP
14 16 (13.56%) Firewall
15 15 (12.71%) LAN
15 15 (12.71%) Cisco
15 15 (12.71%) Veeam
15 15 (12.71%) Google
16 14 (11.86%) Windows Server 2008
16 14 (11.86%) Windows XP
17 13 (11.02%) DNS
17 13 (11.02%) HP
17 13 (11.02%) Banking
18 12 (10.17%) Analytical Skills

Help Desk Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (16.95%) Skype for Business
2 8 (6.78%) MS Exchange
3 3 (2.54%) Exchange Server 2010
4 2 (1.69%) Blackberry Enterprise Server
4 2 (1.69%) SharePoint
Applications
1 64 (54.24%) Microsoft Office
2 2 (1.69%) Microsoft Excel
3 1 (0.85%) Acrobat
3 1 (0.85%) Adobe Creative Suite
3 1 (0.85%) Microsoft PowerPoint
3 1 (0.85%) MS Visio
Business Applications
1 10 (8.47%) Eikon
2 1 (0.85%) Dynamics CRM
Cloud Services
1 16 (13.56%) Office 365
2 11 (9.32%) G Suite
3 1 (0.85%) Amazon AWS
3 1 (0.85%) Microsoft Azure
3 1 (0.85%) SaaS
Communications & Networking
1 18 (15.25%) DHCP
2 17 (14.41%) TCP/IP
3 16 (13.56%) Firewall
3 16 (13.56%) VoIP
3 16 (13.56%) VPN
4 15 (12.71%) LAN
5 13 (11.02%) DNS
6 10 (8.47%) ADSL
6 10 (8.47%) Cisco ASA
6 10 (8.47%) DSL
6 10 (8.47%) SAN
7 6 (5.08%) Broadband
7 6 (5.08%) Wireless
8 5 (4.24%) WAN
9 4 (3.39%) Remote Desktop
9 4 (3.39%) Wi-Fi
10 2 (1.69%) SMS
11 1 (0.85%) Ethernet
11 1 (0.85%) FTP
11 1 (0.85%) HTTP
Database & Business Intelligence
1 1 (0.85%) Big Data
1 1 (0.85%) MySQL
Development Applications
1 1 (0.85%) JIRA
General
1 21 (17.80%) Law
2 18 (15.25%) Finance
3 13 (11.02%) Banking
4 7 (5.93%) German Language
5 5 (4.24%) Telecoms
6 4 (3.39%) Legal
7 2 (1.69%) Advertising
8 1 (0.85%) Back Office
8 1 (0.85%) French Language
8 1 (0.85%) Publishing
8 1 (0.85%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.69%) COM
1 2 (1.69%) XML
2 1 (0.85%) PRADO
2 1 (0.85%) XSLT
Miscellaneous
1 19 (16.10%) Blackberry
2 12 (10.17%) Analytical Skills
3 11 (9.32%) iPad
4 6 (5.08%) iPhone
5 1 (0.85%) BYOD
5 1 (0.85%) Data Centre
5 1 (0.85%) Derivative
5 1 (0.85%) DTCC
5 1 (0.85%) Fat Client
5 1 (0.85%) Fintech
5 1 (0.85%) Management Information System
5 1 (0.85%) Social Media
5 1 (0.85%) Thin Client
5 1 (0.85%) Video Conferencing
Operating Systems
1 84 (71.19%) Windows
2 46 (38.98%) Windows 7
3 39 (33.05%) Windows 10
4 33 (27.97%) Windows Server
5 21 (17.80%) Windows 8
6 14 (11.86%) Windows Server 2008
6 14 (11.86%) Windows XP
7 12 (10.17%) Windows Server 2003
8 11 (9.32%) Windows Server 2012
9 5 (4.24%) Mac OS X
10 3 (2.54%) Android
10 3 (2.54%) Linux
11 1 (0.85%) Apple iOS
11 1 (0.85%) CentOS
11 1 (0.85%) Mac OS
11 1 (0.85%) Windows Vista
Processes & Methodologies
1 12 (10.17%) ITIL
2 9 (7.63%) Incident Management
3 4 (3.39%) Agile Software Development
3 4 (3.39%) Line Management
3 4 (3.39%) Runbook
3 4 (3.39%) Ticket Management
4 2 (1.69%) Service Management
4 2 (1.69%) Stakeholder Engagement
4 2 (1.69%) Time Management
5 1 (0.85%) Analytics
5 1 (0.85%) Change Control
5 1 (0.85%) Computer Security
5 1 (0.85%) Data Analytics
5 1 (0.85%) Investment Management
5 1 (0.85%) ITIL V3
5 1 (0.85%) Network Management
5 1 (0.85%) Root Cause Analysis
5 1 (0.85%) Service Delivery
5 1 (0.85%) Software Deployment
5 1 (0.85%) Software License Management
Programming Languages
1 4 (3.39%) SQL
2 2 (1.69%) PowerShell
Qualifications
1 10 (8.47%) PhD
2 9 (7.63%) Degree
2 9 (7.63%) MCP
3 6 (5.08%) MCSE
3 6 (5.08%) Microsoft Certification
4 5 (4.24%) MCITP
4 5 (4.24%) MCSA
4 5 (4.24%) MOS
5 4 (3.39%) CCNA
5 4 (3.39%) Cisco Certification
5 4 (3.39%) MCTS
6 2 (1.69%) ACSA
6 2 (1.69%) ACSP
6 2 (1.69%) ITIL Foundation Certificate
7 1 (0.85%) A+ Certification
7 1 (0.85%) ITIL Certification
7 1 (0.85%) MCDST
7 1 (0.85%) Network+ Certification
Quality Assurance & Compliance
1 1 (0.85%) ISO/IEC 27001
1 1 (0.85%) SLA
System Software
1 72 (61.02%) Active Directory
2 10 (8.47%) XenServer
3 6 (5.08%) Hyper-V
4 4 (3.39%) Virtual Servers
4 4 (3.39%) VMware Infrastructure
4 4 (3.39%) vSphere
Systems Management
1 11 (9.32%) Backup Exec
2 10 (8.47%) XenMobile
3 2 (1.69%) McAfee ePO
4 1 (0.85%) SCCM
4 1 (0.85%) Systems Management Server (SMS)
Vendors
1 55 (46.61%) Microsoft
2 47 (39.83%) Citrix
3 20 (16.95%) VMware
4 15 (12.71%) Cisco
4 15 (12.71%) Google
4 15 (12.71%) Veeam
5 13 (11.02%) HP
6 10 (8.47%) Bloomberg
6 10 (8.47%) FactSet
6 10 (8.47%) Palo Alto
7 6 (5.08%) Apple
8 4 (3.39%) Barracuda Networks
8 4 (3.39%) Meraki
8 4 (3.39%) Sophos
8 4 (3.39%) Trend Micro
9 2 (1.69%) Adobe
9 2 (1.69%) iManage
9 2 (1.69%) McAfee
9 2 (1.69%) Salesforce.com
10 1 (0.85%) IBM