The median annual salary for a Help Desk Support was £27,500 in advertised job vacancies in London during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England / London
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 545 493 560
Rank change year-on-year -52 +67  
Permanent jobs requiring a Help Desk Support 57 145 109
As % of all permanent IT jobs advertised in London 0.16% 0.36% 0.25%
As % of the Job Titles category 0.16% 0.38% 0.26%
Number of salaries quoted 49 144 104
Median salary £27,500 £25,000 £25,500
Median salary % change year-on-year +10.00% -1.96%  
90% offered a salary of more than £23,800 £22,000 £20,500
10% offered a salary of more than £34,200 £31,850 £36,000
UK excluding London median salary £22,250 £22,000 £22,500
% change year-on-year +1.13% -2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34788 38440 42425
As % of all permanent IT job vacancies advertised in London 94.80% 95.91% 95.86%
Number of salaries quoted 28171 33459 35846
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in London.

Salary trend for Help Desk Support in London

Help Desk Support
Salary Histogram in London

The salary distribution of IT jobs citing Help Desk Support in London over the 3 months to 27 June 2017.

Salary histogram for Help Desk Support in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +20 3 £42,250 +62.50% 3
Uxbridge - 1 £26,500 -
West End of London - 1 £27,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 June 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support in the job title.

1 92 (69.17%) Windows
2 66 (49.62%) Active Directory
2 66 (49.62%) Windows 7
3 59 (44.36%) Microsoft
4 46 (34.59%) Microsoft Office
5 26 (19.55%) Windows 10
6 25 (18.80%) Citrix
7 24 (18.05%) Finance
7 24 (18.05%) Law
8 18 (13.53%) Office 365
9 16 (12.03%) iManage
9 16 (12.03%) Linux
10 15 (11.28%) Windows XP
11 14 (10.53%) Blackberry
12 13 (9.77%) LAN
12 13 (9.77%) WAN
12 13 (9.77%) Telecoms
13 12 (9.02%) Windows 8
13 12 (9.02%) SCCM
13 12 (9.02%) ITIL
14 11 (8.27%) Microsoft Certification
14 11 (8.27%) iPad
15 10 (7.52%) Backup Exec
15 10 (7.52%) Cisco Certification
15 10 (7.52%) CCNA
16 9 (6.77%) Juniper
16 9 (6.77%) IPv4
16 9 (6.77%) IPv6
16 9 (6.77%) Project Management
16 9 (6.77%) Norton AntiVirus

Help Desk Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.77%) MS Exchange
2 4 (3.01%) Exchange Server 2013
3 2 (1.50%) Blackberry Enterprise Server
3 2 (1.50%) Exchange Server 2007
3 2 (1.50%) Exchange Server 2010
3 2 (1.50%) SharePoint
4 1 (0.75%) WordPress
Applications
1 46 (34.59%) Microsoft Office
2 4 (3.01%) Microsoft Excel
3 3 (2.26%) Microsoft PowerPoint
4 1 (0.75%) Acrobat
4 1 (0.75%) Adobe Creative Suite
4 1 (0.75%) MS Visio
Business Applications
1 1 (0.75%) Dynamics CRM
1 1 (0.75%) JDE OneWorld
1 1 (0.75%) NetSuite
Cloud Services
1 18 (13.53%) Office 365
2 5 (3.76%) Microsoft Azure
3 1 (0.75%) Amazon AWS
3 1 (0.75%) Boomi
3 1 (0.75%) Cloud Computing
3 1 (0.75%) G Suite
Communications & Networking
1 13 (9.77%) LAN
1 13 (9.77%) WAN
2 9 (6.77%) BGP
2 9 (6.77%) IPv4
2 9 (6.77%) IPv6
2 9 (6.77%) MPLS
2 9 (6.77%) OSPF
3 6 (4.51%) TCP/IP
4 5 (3.76%) Firewall
4 5 (3.76%) VoIP
5 4 (3.01%) Internet
5 4 (3.01%) IP Telephony
5 4 (3.01%) Network Security
6 3 (2.26%) DHCP
6 3 (2.26%) DNS
7 2 (1.50%) Ethernet
7 2 (1.50%) Intranet
7 2 (1.50%) Remote Desktop
7 2 (1.50%) VPN
8 1 (0.75%) VLAN
Database & Business Intelligence
1 4 (3.01%) SQL Server
2 2 (1.50%) Oracle Database
2 2 (1.50%) Oracle Database 11g
Development Applications
1 1 (0.75%) JIRA
General
1 24 (18.05%) Finance
1 24 (18.05%) Law
2 13 (9.77%) Telecoms
3 7 (5.26%) Banking
4 4 (3.01%) Legal
5 2 (1.50%) Games
6 1 (0.75%) Back Office
6 1 (0.75%) Investment Banking
Libraries, Frameworks & Software Standards
1 2 (1.50%) COM
1 2 (1.50%) XML
2 1 (0.75%) .NET
2 1 (0.75%) EDI
2 1 (0.75%) Ruby on Rails
Miscellaneous
1 14 (10.53%) Blackberry
2 11 (8.27%) iPad
3 9 (6.77%) iPhone
4 5 (3.76%) Video Conferencing
5 4 (3.01%) Hedge funds
5 4 (3.01%) Smartphone
6 2 (1.50%) Analytical Skills
7 1 (0.75%) Clustering
7 1 (0.75%) Fintech
7 1 (0.75%) Social Media
Operating Systems
1 92 (69.17%) Windows
2 66 (49.62%) Windows 7
3 26 (19.55%) Windows 10
4 16 (12.03%) Linux
5 15 (11.28%) Windows XP
6 12 (9.02%) Windows 8
7 9 (6.77%) Unix
8 8 (6.02%) Windows Server
9 6 (4.51%) Mac OS X
10 5 (3.76%) Apple iOS
11 4 (3.01%) Android
11 4 (3.01%) Windows Server 2008
12 3 (2.26%) Windows Server 2012
13 2 (1.50%) Mac OS
13 2 (1.50%) Windows Server 2003
Processes & Methodologies
1 12 (9.02%) ITIL
2 9 (6.77%) Project Management
3 4 (3.01%) Analytics
3 4 (3.01%) Data Analytics
4 3 (2.26%) E-Commerce
5 2 (1.50%) Asset Management
5 2 (1.50%) Logistics
5 2 (1.50%) People Management
5 2 (1.50%) User Acceptance Testing
6 1 (0.75%) Data Cleansing
6 1 (0.75%) Data Mapping
6 1 (0.75%) Incident Management
6 1 (0.75%) ITIL V3
6 1 (0.75%) Kalman Filter
6 1 (0.75%) Mobile Device Management
6 1 (0.75%) Presales
6 1 (0.75%) Product Management
6 1 (0.75%) Root Cause Analysis
6 1 (0.75%) Stakeholder Engagement
6 1 (0.75%) Time Management
Programming Languages
1 6 (4.51%) SQL
2 1 (0.75%) JavaScript
2 1 (0.75%) PHP
2 1 (0.75%) Ruby
Qualifications
1 11 (8.27%) Microsoft Certification
2 10 (7.52%) CCNA
2 10 (7.52%) Cisco Certification
3 9 (6.77%) JNCIA
3 9 (6.77%) MCP
4 7 (5.26%) Degree
5 5 (3.76%) MCSE
6 4 (3.01%) MCDST
6 4 (3.01%) MOS
7 3 (2.26%) A+ Certification
7 3 (2.26%) Network+ Certification
8 2 (1.50%) ACSA
8 2 (1.50%) ACSP
8 2 (1.50%) MCTS
Quality Assurance & Compliance
1 1 (0.75%) ISO/IEC 27001
1 1 (0.75%) QA
1 1 (0.75%) SLA
System Software
1 66 (49.62%) Active Directory
2 3 (2.26%) Hyper-V
3 2 (1.50%) VMware Infrastructure
Systems Management
1 12 (9.02%) SCCM
2 10 (7.52%) Backup Exec
3 9 (6.77%) Norton AntiVirus
4 4 (3.01%) WSUS
5 2 (1.50%) Jamf Pro
6 1 (0.75%) McAfee ePO
Vendors
1 59 (44.36%) Microsoft
2 25 (18.80%) Citrix
3 16 (12.03%) iManage
4 9 (6.77%) Apple
4 9 (6.77%) Juniper
4 9 (6.77%) Symantec
5 7 (5.26%) HP
6 6 (4.51%) Canon
7 4 (3.01%) Mitel
7 4 (3.01%) Polycom
7 4 (3.01%) VMware
8 3 (2.26%) Adobe
8 3 (2.26%) Cisco
8 3 (2.26%) ServiceNow
9 2 (1.50%) Bloomberg
9 2 (1.50%) Oracle
9 2 (1.50%) Reuters
10 1 (0.75%) Dell
10 1 (0.75%) Interwoven
10 1 (0.75%) McAfee
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