1st Line Support Analyst Contracts in the Midlands

First Line Support Analyst
England > Midlands

The median First Line Support Analyst daily rate in the Midlands is £111, according to job vacancies posted in the 6 months leading up to 4 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
4 Aug 2025
Same period 2024 Same period 2023
Rank 133 129 149
Rank change year-on-year -4 +20 +40
Contract jobs requiring a 1st Line Support Analyst 5 2 4
As % of all contract jobs advertised in the Midlands 0.20% 0.075% 0.13%
As % of the Job Titles category 0.23% 0.081% 0.14%
Number of daily rates quoted 2 1 3
10th Percentile - - £182
25th Percentile - £178 £196
Median daily rate (50th Percentile) £111 £180 £220
Median % change year-on-year -38.33% -18.18% +10.00%
75th Percentile - £183 -
90th Percentile - - -
England median daily rate £128 £165 £163
% change year-on-year -22.42% +1.54% -9.72%
Number of hourly rates quoted 1 0 1
10th Percentile - - -
25th Percentile - - £26.00
Median hourly rate £17.87 - £27.00
75th Percentile - - £28.00
90th Percentile - - -
England median hourly rate £17.87 £15.42 £14.83
% change year-on-year +15.93% +3.94% -25.85%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,206 2,458 2,915
% of contract IT jobs with a recognized job title 89.64% 92.48% 94.34%
Number of daily rates quoted 1,427 1,672 2,071
10th Percentile £213 £250 £225
25th Percentile £351 £363 £363
Median daily rate (50th Percentile) £450 £475 £475
Median % change year-on-year -5.26% - -
75th Percentile £550 £588 £594
90th Percentile £638 £685 £700
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 177 139 94
10th Percentile £12.62 £12.68 £13.16
25th Percentile £14.00 £14.27 £15.79
Median hourly rate £24.34 £20.00 £21.00
Median % change year-on-year +21.70% -4.76% +10.53%
75th Percentile £31.00 £39.38 £33.64
90th Percentile £50.00 £53.40 £65.70
England median hourly rate £26.00 £45.00 £43.00
% change year-on-year -42.22% +4.65% +67.45%

1st Line Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 1st Line Support Analyst in the Midlands

1st Line Support Analyst
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing 1st Line Support Analyst in the Midlands.

Daily rate trend for 1st Line Support Analyst in the Midlands

1st Line Support Analyst
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing 1st Line Support Analyst in the Midlands.

Hourly rate trend for 1st Line Support Analyst in the Midlands

1st Line Support Analyst
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the Midlands region over the 6 months to 4 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East Midlands - 4 £111 - 3
West Midlands -4 1 - - 1
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 4 August 2025, 1st Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 1st Line Support Analyst in the job title.

1 4 (80.00%) Customer Service
2 3 (60.00%) Problem-Solving
2 3 (60.00%) Social Skills
2 3 (60.00%) Microsoft Office
2 3 (60.00%) Microsoft
3 2 (40.00%) Microsoft Excel
3 2 (40.00%) Active Listening
4 1 (20.00%) Proactive Monitoring
4 1 (20.00%) Inclusion and Diversity
4 1 (20.00%) Onboarding
4 1 (20.00%) Service Delivery
4 1 (20.00%) ITSM
4 1 (20.00%) Finance
4 1 (20.00%) SharePoint
4 1 (20.00%) Active Directory
4 1 (20.00%) Lotus
4 1 (20.00%) ITIL
4 1 (20.00%) Windows
4 1 (20.00%) IBM Notes
4 1 (20.00%) SC Cleared
4 1 (20.00%) Security Cleared
4 1 (20.00%) Azure
4 1 (20.00%) Process Improvement
4 1 (20.00%) Microsoft 365
4 1 (20.00%) Microsoft Intune
4 1 (20.00%) Mobile Device Management
4 1 (20.00%) MobileIron
4 1 (20.00%) Cybersecurity
4 1 (20.00%) ServiceNow
4 1 (20.00%) ITIL Foundation Certificate

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) IBM Notes
1 1 (20.00%) SharePoint
Applications
1 3 (60.00%) Microsoft Office
2 2 (40.00%) Microsoft Excel
Cloud Services
1 1 (20.00%) Azure
1 1 (20.00%) Entra ID
1 1 (20.00%) Microsoft 365
1 1 (20.00%) OneDrive
General
1 3 (60.00%) Social Skills
2 1 (20.00%) Analytical Skills
2 1 (20.00%) Finance
2 1 (20.00%) Inclusion and Diversity
Miscellaneous
1 1 (20.00%) Onboarding
Operating Systems
1 1 (20.00%) Windows
Processes & Methodologies
1 4 (80.00%) Customer Service
2 3 (60.00%) Problem-Solving
3 2 (40.00%) Active Listening
4 1 (20.00%) Coaching
4 1 (20.00%) Cybersecurity
4 1 (20.00%) ITIL
4 1 (20.00%) ITSM
4 1 (20.00%) Mobile Device Management
4 1 (20.00%) Proactive Monitoring
4 1 (20.00%) Process Improvement
4 1 (20.00%) Service Delivery
Qualifications
1 1 (20.00%) ITIL Foundation Certificate
1 1 (20.00%) SC Cleared
1 1 (20.00%) Security Cleared
System Software
1 1 (20.00%) Active Directory
Systems Management
1 1 (20.00%) Microsoft Intune
Vendors
1 3 (60.00%) Microsoft
2 1 (20.00%) Lotus
2 1 (20.00%) MobileIron
2 1 (20.00%) ServiceNow