Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Midlands
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 143 191 153
Rank change year-on-year +48 -38 +16
Contract jobs citing ITSM 99 80 79
As % of all contract IT jobs advertised in the Midlands 1.20% 0.82% 0.93%
As % of the Processes & Methodologies category 1.45% 0.99% 1.18%
Number of daily rates quoted 59 48 43
Midlands median daily rate £305 £428 £400
Median daily rate % change year-on-year -28.65% +6.88% +6.67%
10th Percentile £192 £111 £157
90th Percentile £498 £518 £486
England median daily rate £425 £400 £413
% change year-on-year +6.18% -2.97% +3.13%
Number of hourly rates quoted 5 4 16
Midlands median hourly rate £10.68 £12.50 £18.52
Median hourly rate % change year-on-year -14.60% -32.51% +41.86%
10th Percentile £9.43 £9.33 £12.34
90th Percentile £33.00 £14.25 £35.00
England median hourly rate £14.50 £15.00 £21.49
% change year-on-year -3.33% -30.19% +53.04%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6850 8060 6690
As % of all contract IT jobs advertised in the Midlands 83.06% 82.63% 78.95%
Number of daily rates quoted 4356 4924 3955
Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +2.74%
10th Percentile £250 £250 £235
90th Percentile £550 £575 £538
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 243 211 261
Midlands median hourly rate £20.55 £17.00 £18.52
Median hourly rate % change year-on-year +20.85% -8.21% +2.89%
10th Percentile £10.52 £10.50 £11.00
90th Percentile £48.75 £40.00 £42.55
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

ITSM
Job Vacancy Trend in the Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the Midlands.

Contractor daily rate trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 24 November 2017.

Contractor daily rate histogram for ITSM in the Midlands

ITSM
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the Midlands.

Contractor hourly rate trend for ITSM in the Midlands

ITSM
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 24 November 2017.

Contractor hourly rate histogram for ITSM in the Midlands

ITSM
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Midlands region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Midlands +32 54 £295 -34.44% 2
West Midlands +7 45 £375 -9.37% 8
ITSM
England

For the 6 months to 24 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Midlands region with a requirement for ITSM.

1 71 (71.72%) Service Management
2 62 (62.63%) ITIL
3 27 (27.27%) Windows
4 26 (26.26%) Agile Software Development
5 25 (25.25%) Microsoft
6 24 (24.24%) Project Management
7 22 (22.22%) SQL
7 22 (22.22%) Microsoft Office
8 20 (20.20%) Service Delivery
9 16 (16.16%) Finance
10 15 (15.15%) ITIL Certification
10 15 (15.15%) ITIL V3
11 14 (14.14%) ServiceNow
12 13 (13.13%) Change Management
13 12 (12.12%) Active Directory
13 12 (12.12%) Analytical Skills
14 11 (11.11%) SharePoint
15 10 (10.10%) Incident Management
15 10 (10.10%) Office 365
15 10 (10.10%) Release Management
15 10 (10.10%) SQL Server
15 10 (10.10%) Stakeholder Management
16 9 (9.09%) Windows 7
16 9 (9.09%) Microsoft Azure
16 9 (9.09%) Capacity Management
16 9 (9.09%) Continuous Improvement
16 9 (9.09%) Process Improvement
16 9 (9.09%) Matrix Organization
17 8 (8.08%) Data Centre
17 8 (8.08%) Migration

ITSM
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.11%) SharePoint
2 5 (5.05%) IIS
3 4 (4.04%) Exchange Server 2010
3 4 (4.04%) MS Exchange
4 2 (2.02%) Exchange Server 2013
4 2 (2.02%) Skype for Business
5 1 (1.01%) BizTalk Server
5 1 (1.01%) WildFly
Applications
1 22 (22.22%) Microsoft Office
2 6 (6.06%) Microsoft Excel
3 5 (5.05%) Microsoft PowerPoint
4 2 (2.02%) MS Visio
Business Applications
1 7 (7.07%) Remedy ITSM
2 1 (1.01%) SAP ERP
Cloud Services
1 10 (10.10%) Office 365
2 9 (9.09%) Microsoft Azure
3 2 (2.02%) Amazon AWS
3 2 (2.02%) PaaS
Communications & Networking
1 5 (5.05%) DNS
2 4 (4.04%) MPLS
2 4 (4.04%) Skype
2 4 (4.04%) Wi-Fi
3 3 (3.03%) LAN
3 3 (3.03%) SMS
3 3 (3.03%) TCP/IP
3 3 (3.03%) WAN
4 2 (2.02%) Firewall
4 2 (2.02%) VLAN
5 1 (1.01%) Cisco Nexus
5 1 (1.01%) DHCP
5 1 (1.01%) HTTP
5 1 (1.01%) Internet
5 1 (1.01%) SAN
Database & Business Intelligence
1 10 (10.10%) SQL Server
2 3 (3.03%) Oracle Reports
3 2 (2.02%) Azure SQL Database
3 2 (2.02%) Data Warehouse
4 1 (1.01%) Pentaho
4 1 (1.01%) SQL Server 2014
Development Applications
1 1 (1.01%) JIRA
1 1 (1.01%) Team Foundation Server
1 1 (1.01%) Visual Studio
General
1 16 (16.16%) Finance
2 4 (4.04%) Retail
3 3 (3.03%) Law
4 2 (2.02%) Banking
4 2 (2.02%) Local Government
4 2 (2.02%) Marketing
4 2 (2.02%) Pharmaceutical
5 1 (1.01%) Advertising
5 1 (1.01%) Aerospace
5 1 (1.01%) Back Office
5 1 (1.01%) Billing
5 1 (1.01%) Publishing
Job Titles
1 32 (32.32%) Analyst
2 11 (11.11%) Service Manager
3 10 (10.10%) Business Analyst
4 9 (9.09%) Applications Support
5 8 (8.08%) 3rd Line Support
6 7 (7.07%) Delivery Manager
6 7 (7.07%) IT Support
7 6 (6.06%) IT Analyst
7 6 (6.06%) IT Support Analyst
7 6 (6.06%) Services Delivery Manager
7 6 (6.06%) Support Analyst
8 5 (5.05%) IT Manager
8 5 (5.05%) Service Analyst
9 4 (4.04%) Architect
9 4 (4.04%) Consultant
9 4 (4.04%) Developer
9 4 (4.04%) Infrastructure Engineer
9 4 (4.04%) IT Services Manager
9 4 (4.04%) Project Manager
10 3 (3.03%) Infrastructure Support Engineer
Libraries, Frameworks & Software Standards
1 5 (5.05%) X-Windows
2 3 (3.03%) .NET
2 3 (3.03%) HTML
3 2 (2.02%) CSS
3 2 (2.02%) Web Services
4 1 (1.01%) Ajax
4 1 (1.01%) AngularJS
4 1 (1.01%) ASP.NET Web API
4 1 (1.01%) COM
4 1 (1.01%) EDIFACT
4 1 (1.01%) Entity Framework
4 1 (1.01%) jQuery
4 1 (1.01%) JSON
4 1 (1.01%) WCF
Miscellaneous
1 12 (12.12%) Analytical Skills
2 8 (8.08%) Data Centre
3 5 (5.05%) Management Information System
4 2 (2.02%) CMDB
4 2 (2.02%) Data Structures
4 2 (2.02%) User Experience
5 1 (1.01%) Smart Meter
5 1 (1.01%) STB
Operating Systems
1 27 (27.27%) Windows
2 9 (9.09%) Windows 7
3 5 (5.05%) Linux
4 3 (3.03%) Unix
5 2 (2.02%) Android
5 2 (2.02%) Apple iOS
5 2 (2.02%) Red Hat Enterprise Linux
5 2 (2.02%) Windows Server
6 1 (1.01%) Windows 10
6 1 (1.01%) Windows Server 2003
Processes & Methodologies
1 71 (71.72%) Service Management
2 62 (62.63%) ITIL
3 26 (26.26%) Agile Software Development
4 24 (24.24%) Project Management
5 20 (20.20%) Service Delivery
6 15 (15.15%) ITIL V3
7 13 (13.13%) Change Management
8 10 (10.10%) Incident Management
8 10 (10.10%) Release Management
8 10 (10.10%) Stakeholder Management
9 9 (9.09%) Capacity Management
9 9 (9.09%) Continuous Improvement
9 9 (9.09%) Matrix Organization
9 9 (9.09%) Process Improvement
10 8 (8.08%) Business Continuity
10 8 (8.08%) Migration
10 8 (8.08%) Workflow
11 7 (7.07%) Document Management
11 7 (7.07%) PRINCE2
11 7 (7.07%) Problem Management
Programming Languages
1 22 (22.22%) SQL
2 4 (4.04%) JavaScript
2 4 (4.04%) PL/SQL
3 3 (3.03%) C#
4 1 (1.01%) Progress 4GL
4 1 (1.01%) VBA
Qualifications
1 15 (15.15%) ITIL Certification
2 8 (8.08%) MCSE
2 8 (8.08%) Microsoft Certification
3 5 (5.05%) ITIL Foundation Certificate
3 5 (5.05%) Security Cleared
4 4 (4.04%) SC Cleared
5 2 (2.02%) MCP
5 2 (2.02%) RHCE
5 2 (2.02%) VMware Certified Professional (VCP)
6 1 (1.01%) BPSS Clearance
6 1 (1.01%) CCDP
6 1 (1.01%) CCNA
6 1 (1.01%) Cisco Certification
6 1 (1.01%) CISSP
6 1 (1.01%) ISEB
6 1 (1.01%) PRINCE2 Certification
6 1 (1.01%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (8.08%) SLA
2 2 (2.02%) Disclosure Scotland
3 1 (1.01%) QA
System Software
1 12 (12.12%) Active Directory
2 3 (3.03%) VMware Infrastructure
2 3 (3.03%) XenApp
3 1 (1.01%) XenDesktop
Systems Management
1 3 (3.03%) SCCM
2 2 (2.02%) MAILsweeper
Vendors
1 25 (25.25%) Microsoft
2 14 (14.14%) ServiceNow
3 7 (7.07%) Remedy
4 6 (6.06%) BMC
4 6 (6.06%) Citrix
4 6 (6.06%) Oracle
4 6 (6.06%) VMware
5 3 (3.03%) Dell
5 3 (3.03%) SAP
6 2 (2.02%) CommVault
6 2 (2.02%) Google
6 2 (2.02%) McAfee
6 2 (2.02%) NetApp
7 1 (1.01%) CheckPoint
7 1 (1.01%) Cisco
7 1 (1.01%) EMC
7 1 (1.01%) HP
7 1 (1.01%) JD Edwards
7 1 (1.01%) LANDesk
7 1 (1.01%) Sitecore