Period
to 12 December 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Midlands
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 154 149 200
Rank change year-on-year -5 +51 -40
Contract jobs citing ITSM 106 101 75
As % of all contract IT jobs advertised in the Midlands 1.32% 1.22% 0.79%
As % of the Processes & Methodologies category 1.55% 1.45% 0.94%
Number of daily rates quoted 65 58 45
Midlands median daily rate £425 £303 £390
Median daily rate % change year-on-year +40.50% -22.44% -2.50%
10th Percentile £205 £185 £101
90th Percentile £551 £503 £518
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -5.88%
Number of hourly rates quoted 10 7 3
Midlands median hourly rate £16.78 £10.68 £13.50
Median hourly rate % change year-on-year +57.14% -20.93% -27.11%
10th Percentile £15.50 £9.49 £9.35
90th Percentile £19.13 £64.00 £14.25
England median hourly rate £17.50 £17.38 £14.25
% change year-on-year +0.72% +21.93% -28.75%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,846 6,953 7,939
As % of all contract IT jobs advertised in the Midlands 85.27% 84.03% 83.59%
Number of daily rates quoted 4,307 4,450 4,842
Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £275 £243 £250
90th Percentile £575 £550 £565
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 255 238 227
Midlands median hourly rate £15.85 £21.50 £17.00
Median hourly rate % change year-on-year -26.28% +26.47% -4.23%
10th Percentile £10.55 £10.88 £10.38
90th Percentile £40.40 £48.75 £40.12
England median hourly rate £22.00 £25.00 £22.84
% change year-on-year -12.00% +9.48% +3.80%

ITSM
Job Vacancy Trend in the Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the Midlands.

Contractor daily rate trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 12 December 2018.

Contractor daily rate histogram for ITSM in the Midlands

ITSM
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the Midlands.

Contractor hourly rate trend for ITSM in the Midlands

ITSM
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Midlands region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +18 81 £420 +12.00% 5
East Midlands -21 24 £475 +59.66% 3
ITSM
England

For the 6 months to 12 December 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for ITSM.

1 75 (70.75%) Service Management
2 70 (66.04%) ITIL
3 24 (22.64%) Change Management
3 24 (22.64%) Stakeholder Management
3 24 (22.64%) Agile Software Development
4 23 (21.70%) Microsoft
5 22 (20.75%) Problem-Solving
6 19 (17.92%) ServiceNow
7 17 (16.04%) Windows
8 16 (15.09%) Remedy
8 16 (15.09%) Remedy ITSM
9 15 (14.15%) JavaScript
10 13 (12.26%) SQL
11 12 (11.32%) Retail
11 12 (11.32%) Incident Management
11 12 (11.32%) Degree
11 12 (11.32%) Dashboard Development
12 11 (10.38%) Disaster Recovery
12 11 (10.38%) Intranet
12 11 (10.38%) Service Design
13 10 (9.43%) Data Modelling
13 10 (9.43%) Service Delivery
13 10 (9.43%) Analytical Skills
13 10 (9.43%) IT Asset Management
14 9 (8.49%) Unix
14 9 (8.49%) HTML
14 9 (8.49%) BMC
14 9 (8.49%) Scenario Testing
15 8 (7.55%) Computer Science Degree
15 8 (7.55%) Active Directory

ITSM
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.94%) Elasticsearch
1 1 (0.94%) Skype for Business
Applications
1 6 (5.66%) Microsoft Office
2 3 (2.83%) Microsoft Excel
3 1 (0.94%) Microsoft PowerPoint
Business Applications
1 16 (15.09%) Remedy ITSM
2 5 (4.72%) Teamcenter
3 2 (1.89%) assyst
Cloud Services
1 4 (3.77%) Amazon AWS
1 4 (3.77%) Microsoft Azure
2 3 (2.83%) IaaS
3 1 (0.94%) Office 365
3 1 (0.94%) SaaS
Communications & Networking
1 11 (10.38%) Intranet
2 5 (4.72%) Firewall
3 4 (3.77%) LAN
4 3 (2.83%) SAN
5 2 (1.89%) WAN
5 2 (1.89%) Wi-Fi
5 2 (1.89%) Wireless
5 2 (1.89%) WLAN
6 1 (0.94%) Cisco Firepower
6 1 (0.94%) NAS
6 1 (0.94%) Skype
6 1 (0.94%) SSL
6 1 (0.94%) VPN
Database & Business Intelligence
1 3 (2.83%) Azure SQL Data Warehouse
1 3 (2.83%) Azure SQL Database
1 3 (2.83%) Data Warehouse
2 2 (1.89%) MS Access
3 1 (0.94%) MySQL
3 1 (0.94%) NoSQL
3 1 (0.94%) Relational Database
Development Applications
1 4 (3.77%) JIRA
2 3 (2.83%) Visual Studio
General
1 12 (11.32%) Retail
2 6 (5.66%) Back Office
2 6 (5.66%) Manufacturing
3 5 (4.72%) Finance
3 5 (4.72%) Marketing
3 5 (4.72%) Military
4 4 (3.77%) Aerospace
5 2 (1.89%) Electronics
5 2 (1.89%) Telecoms
Job Titles
1 22 (20.75%) Analyst
2 19 (17.92%) Developer
3 11 (10.38%) Architect
4 10 (9.43%) Service Manager
4 10 (9.43%) Technical Architect
5 9 (8.49%) Project Manager
6 7 (6.60%) Automation Developer
6 7 (6.60%) Service Analyst
6 7 (6.60%) Support Analyst
7 6 (5.66%) Delivery Manager
7 6 (5.66%) Remedy Developer
8 5 (4.72%) Business Analyst
8 5 (4.72%) ITIL Business Analyst
8 5 (4.72%) ITIL Manager
8 5 (4.72%) Training Manager
8 5 (4.72%) Training Project Manager
9 4 (3.77%) Applications Engineer
9 4 (3.77%) Digital Analyst
9 4 (3.77%) IT Support
9 4 (3.77%) ITSM Analyst
Libraries, Frameworks & Software Standards
1 9 (8.49%) HTML
2 8 (7.55%) CSS
3 2 (1.89%) Middleware
4 1 (0.94%) AngularJS
4 1 (0.94%) Flash
4 1 (0.94%) LDAP
4 1 (0.94%) Twitter Bootstrap
4 1 (0.94%) Web Services
4 1 (0.94%) XML
Miscellaneous
1 10 (9.43%) Analytical Skills
2 7 (6.60%) Mainframe
2 7 (6.60%) Mobile App
3 6 (5.66%) Management Information System
4 5 (4.72%) Self-Motivation
5 4 (3.77%) FMCG
5 4 (3.77%) Security Operations Centre
6 2 (1.89%) Data Centre
6 2 (1.89%) iPad
6 2 (1.89%) Private Cloud
7 1 (0.94%) Driving Licence
7 1 (0.94%) iPhone
7 1 (0.94%) Smartphone
Operating Systems
1 17 (16.04%) Windows
2 9 (8.49%) Unix
3 5 (4.72%) Windows 10
3 5 (4.72%) Windows 7
4 3 (2.83%) VMS
5 2 (1.89%) Linux
5 2 (1.89%) Mac OS X
5 2 (1.89%) MVS
6 1 (0.94%) Android
6 1 (0.94%) Apple iOS
6 1 (0.94%) Windows 8
6 1 (0.94%) Windows Mobile
6 1 (0.94%) Windows Server 2008
6 1 (0.94%) Windows Server 2012
Processes & Methodologies
1 75 (70.75%) Service Management
2 70 (66.04%) ITIL
3 24 (22.64%) Agile Software Development
3 24 (22.64%) Change Management
3 24 (22.64%) Stakeholder Management
4 22 (20.75%) Problem-Solving
5 12 (11.32%) Dashboard Development
5 12 (11.32%) Incident Management
6 11 (10.38%) Disaster Recovery
6 11 (10.38%) Service Design
7 10 (9.43%) Data Modelling
7 10 (9.43%) IT Asset Management
7 10 (9.43%) Service Delivery
8 9 (8.49%) Scenario Testing
9 8 (7.55%) Analytics
9 8 (7.55%) DevOps
9 8 (7.55%) Migration
9 8 (7.55%) Problem Management
9 8 (7.55%) Process Management
9 8 (7.55%) Workflow
Programming Languages
1 15 (14.15%) JavaScript
2 13 (12.26%) SQL
3 7 (6.60%) Perl
3 7 (6.60%) PHP
3 7 (6.60%) Python
4 3 (2.83%) PowerShell
5 1 (0.94%) C
5 1 (0.94%) C#
5 1 (0.94%) Java
Qualifications
1 12 (11.32%) Degree
2 8 (7.55%) Computer Science Degree
3 6 (5.66%) ITIL Certification
3 6 (5.66%) Security Cleared
4 3 (2.83%) A+ Certification
4 3 (2.83%) ITIL Foundation Certificate
4 3 (2.83%) PRINCE2 Practitioner
4 3 (2.83%) SC Cleared
5 2 (1.89%) CCNA
5 2 (1.89%) Cisco Certification
5 2 (1.89%) DV Cleared
5 2 (1.89%) MCSE
5 2 (1.89%) Microsoft Certification
5 2 (1.89%) Six Sigma Green Belt
6 1 (0.94%) DBS Check
6 1 (0.94%) MCSA
6 1 (0.94%) PMI Certification
6 1 (0.94%) PMP
6 1 (0.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (5.66%) SLA
2 2 (1.89%) Data Quality
3 1 (0.94%) COBIT
3 1 (0.94%) GDPR
3 1 (0.94%) PMO
System Software
1 8 (7.55%) Active Directory
2 1 (0.94%) VMware Infrastructure
2 1 (0.94%) XenApp
Systems Management
1 5 (4.72%) PTC Integrity
2 2 (1.89%) SCCM
3 1 (0.94%) McAfee ePO
3 1 (0.94%) Single Sign-On
Vendors
1 23 (21.70%) Microsoft
2 19 (17.92%) ServiceNow
3 16 (15.09%) Remedy
4 9 (8.49%) BMC
5 7 (6.60%) Automation Anywhere
6 5 (4.72%) PTC
6 5 (4.72%) Siemens
7 3 (2.83%) Citrix
8 2 (1.89%) Apple
8 2 (1.89%) Blue Prism
8 2 (1.89%) Cisco
8 2 (1.89%) F5
8 2 (1.89%) SAP
9 1 (0.94%) Aruba
9 1 (0.94%) Dell
9 1 (0.94%) HP
9 1 (0.94%) Huawei
9 1 (0.94%) Meraki
9 1 (0.94%) Ruckus Wireless
9 1 (0.94%) Snow