Period
to 22 June 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Midlands
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 151 175 180
Rank change year-on-year +24 +5 -5
Contract jobs citing ITSM 95 66 75
As % of all contract IT jobs advertised in the Midlands 1.20% 0.88% 0.82%
As % of the Processes & Methodologies category 1.45% 1.06% 0.98%
Number of daily rates quoted 53 50 46
Midlands median daily rate £413 £396 £344
Median daily rate % change year-on-year +4.10% +15.27% +90.97%
10th Percentile £256 £281 £115
90th Percentile £502 £538 £480
England median daily rate £475 £425 £423
% change year-on-year +11.76% +0.59% +5.63%
Number of hourly rates quoted 3 0 4
Midlands median hourly rate £77.50 - £14.71
10th Percentile £27.65 - £11.70
90th Percentile £90.35 - £83.54
England median hourly rate £20.00 £15.00 £17.38
% change year-on-year +33.33% -13.67% -3.36%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,564 6,240 7,632
As % of all contract IT jobs advertised in the Midlands 83.04% 83.11% 83.09%
Number of daily rates quoted 3,994 3,851 4,499
Midlands median daily rate £424 £400 £400
Median daily rate % change year-on-year +6.06% - +6.67%
10th Percentile £263 £250 £240
90th Percentile £563 £538 £563
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 271 212 174
Midlands median hourly rate £15.50 £18.00 £17.02
Median hourly rate % change year-on-year -13.89% +5.77% -18.96%
10th Percentile £10.50 £10.60 £10.97
90th Percentile £44.50 £52.40 £39.50
England median hourly rate £22.00 £25.00 £25.00
% change year-on-year -12.00% - +19.05%

ITSM
Job Vacancy Trend in the Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the Midlands.

Contractor daily rate trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 22 June 2018.

Contractor daily rate histogram for ITSM in the Midlands

ITSM
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the Midlands.

Contractor hourly rate trend for ITSM in the Midlands

ITSM
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 22 June 2018.

Contractor hourly rate histogram for ITSM in the Midlands

ITSM
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Midlands region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +17 61 £425 -12.92% 11
East Midlands -15 33 £345 -4.83% 5
ITSM
England

For the 6 months to 22 June 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for ITSM.

1 79 (83.16%) Service Management
2 57 (60.00%) ITIL
3 25 (26.32%) Windows
4 23 (24.21%) ServiceNow
5 21 (22.11%) Agile Software Development
6 19 (20.00%) Change Management
7 18 (18.95%) BMC
8 17 (17.89%) JavaScript
8 17 (17.89%) SQL
8 17 (17.89%) Problem-Solving
9 16 (16.84%) Project Management
9 16 (16.84%) Stakeholder Management
9 16 (16.84%) Analytical Skills
10 15 (15.79%) Degree
11 14 (14.74%) HTML
12 12 (12.63%) Remedy
12 12 (12.63%) Microsoft
12 12 (12.63%) Finance
12 12 (12.63%) Service Delivery
12 12 (12.63%) Remedy ITSM
12 12 (12.63%) Service Design
13 11 (11.58%) ITIL V3
13 11 (11.58%) Mobile App
13 11 (11.58%) PRINCE2
14 10 (10.53%) CSS
14 10 (10.53%) Dashboard Development
15 9 (9.47%) Security Cleared
15 9 (9.47%) ITIL Certification
15 9 (9.47%) Unix
15 9 (9.47%) Computer Science Degree

ITSM
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.32%) IIS
Applications
1 4 (4.21%) Microsoft Office
2 2 (2.11%) Microsoft Excel
2 2 (2.11%) Microsoft PowerPoint
3 1 (1.05%) Microsoft Project
Business Applications
1 12 (12.63%) Remedy ITSM
2 1 (1.05%) Dynamics CRM
2 1 (1.05%) Oracle CRM
Cloud Services
1 5 (5.26%) Microsoft Azure
2 2 (2.11%) IaaS
3 1 (1.05%) Azure Active Directory
3 1 (1.05%) Oracle Service Cloud
Communications & Networking
1 8 (8.42%) Firewall
2 3 (3.16%) LAN
3 2 (2.11%) Cisco Firepower
3 2 (2.11%) Internet
3 2 (2.11%) Junos
3 2 (2.11%) WAN
4 1 (1.05%) DNS
4 1 (1.05%) Intranet
4 1 (1.05%) NAS
4 1 (1.05%) SAN
4 1 (1.05%) Skype
4 1 (1.05%) SMS
4 1 (1.05%) VPN
4 1 (1.05%) Wireless
Database & Business Intelligence
1 6 (6.32%) SQL Server
2 2 (2.11%) Azure SQL Data Warehouse
2 2 (2.11%) Azure SQL Database
2 2 (2.11%) Data Warehouse
2 2 (2.11%) Relational Database
3 1 (1.05%) Crystal Reports
3 1 (1.05%) QlikView
3 1 (1.05%) SQL Server Reporting Services
Development Applications
1 2 (2.11%) Visual Studio
2 1 (1.05%) JIRA
2 1 (1.05%) Serena SBM
General
1 12 (12.63%) Finance
2 6 (6.32%) Retail
3 4 (4.21%) Back Office
4 3 (3.16%) Marketing
5 1 (1.05%) Automotive
5 1 (1.05%) Banking
5 1 (1.05%) Manufacturing
Job Titles
1 24 (25.26%) Analyst
2 23 (24.21%) Developer
3 12 (12.63%) Service Manager
4 10 (10.53%) Business Analyst
5 7 (7.37%) Applications Support
5 7 (7.37%) Remedy Developer
5 7 (7.37%) Service Analyst
6 6 (6.32%) Architect
6 6 (6.32%) Delivery Manager
6 6 (6.32%) IT Analyst
7 5 (5.26%) Applications Developer
7 5 (5.26%) Consultant
7 5 (5.26%) IT Manager
7 5 (5.26%) IT Support
7 5 (5.26%) ServiceNow Developer
7 5 (5.26%) Support Analyst
8 4 (4.21%) Deployment Analyst
8 4 (4.21%) IT Services Manager
8 4 (4.21%) Process Analyst
8 4 (4.21%) Service Transition Analyst
Libraries, Frameworks & Software Standards
1 14 (14.74%) HTML
2 10 (10.53%) CSS
3 3 (3.16%) .NET
4 2 (2.11%) AngularJS
5 1 (1.05%) HTML5
5 1 (1.05%) Middleware
5 1 (1.05%) Twitter Bootstrap
5 1 (1.05%) Web Services
5 1 (1.05%) XML
Miscellaneous
1 16 (16.84%) Analytical Skills
2 11 (11.58%) Mobile App
3 6 (6.32%) Mainframe
4 4 (4.21%) CMDB
4 4 (4.21%) Data Centre
4 4 (4.21%) Management Information System
4 4 (4.21%) Self-Motivation
5 3 (3.16%) FMCG
5 3 (3.16%) VLE
6 2 (2.11%) Enterprise Software
6 2 (2.11%) Robotics
7 1 (1.05%) Virtual Team
Operating Systems
1 25 (26.32%) Windows
2 9 (9.47%) Unix
3 4 (4.21%) Windows Server
4 3 (3.16%) Linux
5 2 (2.11%) VMS
6 1 (1.05%) Red Hat Enterprise Linux
6 1 (1.05%) Windows 10
6 1 (1.05%) Windows Server 2003
6 1 (1.05%) Windows Server 2008
Processes & Methodologies
1 79 (83.16%) Service Management
2 57 (60.00%) ITIL
3 21 (22.11%) Agile Software Development
4 19 (20.00%) Change Management
5 17 (17.89%) Problem-Solving
6 16 (16.84%) Project Management
6 16 (16.84%) Stakeholder Management
7 12 (12.63%) Service Delivery
7 12 (12.63%) Service Design
8 11 (11.58%) ITIL V3
8 11 (11.58%) PRINCE2
9 10 (10.53%) Dashboard Development
10 8 (8.42%) Analytics
10 8 (8.42%) Change Control
10 8 (8.42%) Continuous Improvement
11 7 (7.37%) Business Analysis
11 7 (7.37%) DevOps
11 7 (7.37%) Migration
11 7 (7.37%) Proactive Monitoring
11 7 (7.37%) Workflow
Programming Languages
1 17 (17.89%) JavaScript
1 17 (17.89%) SQL
2 6 (6.32%) Perl
2 6 (6.32%) PHP
2 6 (6.32%) Python
3 3 (3.16%) PowerShell
4 2 (2.11%) Java
5 1 (1.05%) Bash Shell
5 1 (1.05%) C#
Qualifications
1 15 (15.79%) Degree
2 9 (9.47%) Computer Science Degree
2 9 (9.47%) ITIL Certification
2 9 (9.47%) Security Cleared
3 5 (5.26%) SC Cleared
4 4 (4.21%) DV Cleared
5 3 (3.16%) ITIL Foundation Certificate
6 2 (2.11%) DBS Check
7 1 (1.05%) BC Cleared
7 1 (1.05%) BPSS Clearance
7 1 (1.05%) CCNA
7 1 (1.05%) Cisco Certification
7 1 (1.05%) ISEB
7 1 (1.05%) ISEB Practitioner
7 1 (1.05%) PRINCE2 Certification
7 1 (1.05%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (7.37%) SLA
2 1 (1.05%) COBIT
2 1 (1.05%) GDPR
2 1 (1.05%) QA
2 1 (1.05%) Sarbanes-Oxley
System Software
1 3 (3.16%) VMware Infrastructure
2 2 (2.11%) Active Directory
2 2 (2.11%) Virtual Machines
3 1 (1.05%) Hyper-V
3 1 (1.05%) Virtual Servers
3 1 (1.05%) vSphere
3 1 (1.05%) XenApp
Systems Management
1 6 (6.32%) Ansible
1 6 (6.32%) BladeLogic
1 6 (6.32%) Puppet
2 3 (3.16%) SCCM
3 2 (2.11%) McAfee ePO
4 1 (1.05%) EMC NetWorker
4 1 (1.05%) SCOM
4 1 (1.05%) SCOrch
Vendors
1 23 (24.21%) ServiceNow
2 18 (18.95%) BMC
3 12 (12.63%) Microsoft
3 12 (12.63%) Remedy
4 6 (6.32%) Automation Anywhere
5 4 (4.21%) Cisco
5 4 (4.21%) VMware
6 3 (3.16%) Adobe
6 3 (3.16%) Blackboard
6 3 (3.16%) Juniper
7 2 (2.11%) Blue Prism
7 2 (2.11%) F5
7 2 (2.11%) McAfee
8 1 (1.05%) Apple
8 1 (1.05%) Citrix
8 1 (1.05%) Dell
8 1 (1.05%) HP
8 1 (1.05%) NetApp
8 1 (1.05%) Oracle
8 1 (1.05%) Red Hat