Period
to 19 September 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Midlands
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 126 153 189
Rank change year-on-year +27 +36 -28
Contract jobs citing ITSM 131 95 79
As % of all contract IT jobs advertised in the Midlands 1.63% 1.21% 0.82%
As % of the Processes & Methodologies category 1.96% 1.43% 0.98%
Number of daily rates quoted 74 66 47
Midlands median daily rate £425 £338 £390
Median daily rate % change year-on-year +25.93% -13.46% +27.35%
10th Percentile £147 £218 £98
90th Percentile £538 £538 £516
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 8 4 4
Midlands median hourly rate £16.67 £20.34 £12.50
Median hourly rate % change year-on-year -18.05% +62.70% -32.51%
10th Percentile £15.50 £9.61 £9.33
90th Percentile £19.88 £33.50 £14.25
England median hourly rate £17.50 £17.38 £26.00
% change year-on-year +0.72% -33.17% +40.39%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,698 6,644 8,063
As % of all contract IT jobs advertised in the Midlands 83.18% 84.36% 83.49%
Number of daily rates quoted 4,091 4,178 4,910
Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £271 £250 £250
90th Percentile £563 £550 £575
England median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +3.03%
Number of hourly rates quoted 300 245 177
Midlands median hourly rate £15.50 £19.15 £16.09
Median hourly rate % change year-on-year -19.06% +19.02% -16.42%
10th Percentile £10.75 £10.50 £10.60
90th Percentile £38.75 £52.50 £40.00
England median hourly rate £21.00 £23.14 £23.00
% change year-on-year -9.25% +0.61% +4.55%

ITSM
Job Vacancy Trend in the Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the Midlands.

Contractor daily rate trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 19 September 2018.

Contractor daily rate histogram for ITSM in the Midlands

ITSM
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the Midlands.

Contractor hourly rate trend for ITSM in the Midlands

ITSM
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Midlands region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +40 97 £425 +6.25% 13
East Midlands -19 32 £340 +12.40% 10
ITSM
England

For the 6 months to 19 September 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for ITSM.

1 99 (75.57%) Service Management
2 86 (65.65%) ITIL
3 31 (23.66%) Change Management
3 31 (23.66%) Agile Software Development
4 29 (22.14%) Microsoft
5 28 (21.37%) ServiceNow
6 27 (20.61%) Stakeholder Management
7 25 (19.08%) JavaScript
8 24 (18.32%) Windows
9 23 (17.56%) Problem-Solving
10 20 (15.27%) BMC
11 18 (13.74%) SQL
11 18 (13.74%) Analytical Skills
12 17 (12.98%) HTML
13 16 (12.21%) Remedy
13 16 (12.21%) Remedy ITSM
13 16 (12.21%) Service Design
14 15 (11.45%) Dashboard Development
14 15 (11.45%) Degree
15 13 (9.92%) Service Delivery
15 13 (9.92%) Unix
16 12 (9.16%) CSS
16 12 (9.16%) Project Management
16 12 (9.16%) Analytics
16 12 (9.16%) Mobile App
17 11 (8.40%) Change Control
17 11 (8.40%) Security Cleared
17 11 (8.40%) Retail
17 11 (8.40%) Disaster Recovery
17 11 (8.40%) Finance

ITSM
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.05%) IIS
2 1 (0.76%) Skype for Business
Applications
1 5 (3.82%) Microsoft Excel
1 5 (3.82%) Microsoft Office
2 3 (2.29%) Microsoft PowerPoint
3 1 (0.76%) Microsoft Project
Business Applications
1 16 (12.21%) Remedy ITSM
2 2 (1.53%) assyst
3 1 (0.76%) Dynamics CRM
3 1 (0.76%) Oracle CRM
Cloud Services
1 6 (4.58%) Microsoft Azure
2 4 (3.05%) IaaS
3 1 (0.76%) Office 365
3 1 (0.76%) Oracle Service Cloud
3 1 (0.76%) SaaS
Communications & Networking
1 10 (7.63%) Firewall
2 6 (4.58%) Intranet
2 6 (4.58%) LAN
3 3 (2.29%) Cisco Firepower
3 3 (2.29%) SAN
3 3 (2.29%) WAN
4 2 (1.53%) Internet
4 2 (1.53%) Junos
4 2 (1.53%) Skype
4 2 (1.53%) Wi-Fi
4 2 (1.53%) Wireless
4 2 (1.53%) WLAN
5 1 (0.76%) NAS
5 1 (0.76%) SSL
5 1 (0.76%) VPN
Database & Business Intelligence
1 4 (3.05%) Azure SQL Data Warehouse
1 4 (3.05%) Azure SQL Database
1 4 (3.05%) Data Warehouse
1 4 (3.05%) SQL Server
2 2 (1.53%) MS Access
2 2 (1.53%) Relational Database
3 1 (0.76%) Crystal Reports
3 1 (0.76%) QlikView
3 1 (0.76%) SQL Server Reporting Services
Development Applications
1 4 (3.05%) JIRA
1 4 (3.05%) Visual Studio
General
1 11 (8.40%) Finance
1 11 (8.40%) Retail
2 8 (6.11%) Back Office
3 7 (5.34%) Marketing
4 5 (3.82%) Military
5 3 (2.29%) Manufacturing
6 2 (1.53%) Electronics
6 2 (1.53%) Telecoms
7 1 (0.76%) Banking
Job Titles
1 31 (23.66%) Analyst
2 30 (22.90%) Developer
3 13 (9.92%) Service Manager
4 12 (9.16%) Architect
5 10 (7.63%) Business Analyst
6 9 (6.87%) Automation Developer
6 9 (6.87%) Project Manager
6 9 (6.87%) Remedy Developer
6 9 (6.87%) Support Analyst
6 9 (6.87%) Technical Architect
7 8 (6.11%) IT Manager
7 8 (6.11%) Service Analyst
8 7 (5.34%) IT Services Manager
8 7 (5.34%) ITIL Business Analyst
8 7 (5.34%) ITSM Analyst
8 7 (5.34%) Process Analyst
9 6 (4.58%) Applications Developer
9 6 (4.58%) IT Support
9 6 (4.58%) ServiceNow Developer
10 5 (3.82%) Agile Business Analyst
Libraries, Frameworks & Software Standards
1 17 (12.98%) HTML
2 12 (9.16%) CSS
3 3 (2.29%) .NET
4 2 (1.53%) AngularJS
4 2 (1.53%) Middleware
4 2 (1.53%) Web Services
4 2 (1.53%) XML
5 1 (0.76%) HTML5
5 1 (0.76%) LDAP
5 1 (0.76%) Twitter Bootstrap
Miscellaneous
1 18 (13.74%) Analytical Skills
2 12 (9.16%) Mobile App
3 9 (6.87%) Mainframe
4 6 (4.58%) Management Information System
4 6 (4.58%) Self-Motivation
5 3 (2.29%) CMDB
5 3 (2.29%) FMCG
6 2 (1.53%) Data Centre
6 2 (1.53%) Private Cloud
7 1 (0.76%) Computer Science
7 1 (0.76%) Enterprise Software
7 1 (0.76%) Smartphone
7 1 (0.76%) Virtual Team
Operating Systems
1 24 (18.32%) Windows
2 13 (9.92%) Unix
3 5 (3.82%) Linux
4 4 (3.05%) VMS
5 3 (2.29%) Windows 10
5 3 (2.29%) Windows Server
6 2 (1.53%) Mac OS X
6 2 (1.53%) MVS
6 2 (1.53%) Windows 7
6 2 (1.53%) Windows Server 2008
7 1 (0.76%) Apple iOS
7 1 (0.76%) Red Hat Enterprise Linux
7 1 (0.76%) Windows Server 2003
7 1 (0.76%) Windows Server 2012
Processes & Methodologies
1 99 (75.57%) Service Management
2 86 (65.65%) ITIL
3 31 (23.66%) Agile Software Development
3 31 (23.66%) Change Management
4 27 (20.61%) Stakeholder Management
5 23 (17.56%) Problem-Solving
6 16 (12.21%) Service Design
7 15 (11.45%) Dashboard Development
8 13 (9.92%) Service Delivery
9 12 (9.16%) Analytics
9 12 (9.16%) Project Management
10 11 (8.40%) Change Control
10 11 (8.40%) DevOps
10 11 (8.40%) Disaster Recovery
11 10 (7.63%) Continuous Improvement
11 10 (7.63%) Data Modelling
11 10 (7.63%) Workflow
12 9 (6.87%) Process Management
12 9 (6.87%) Project Planning
12 9 (6.87%) User Stories
Programming Languages
1 25 (19.08%) JavaScript
2 18 (13.74%) SQL
3 9 (6.87%) Perl
3 9 (6.87%) PHP
3 9 (6.87%) Python
4 5 (3.82%) PowerShell
5 2 (1.53%) Java
6 1 (0.76%) Bash Shell
6 1 (0.76%) C
6 1 (0.76%) C#
Qualifications
1 15 (11.45%) Degree
2 11 (8.40%) Computer Science Degree
2 11 (8.40%) Security Cleared
3 10 (7.63%) ITIL Certification
4 6 (4.58%) DV Cleared
4 6 (4.58%) ITIL Foundation Certificate
5 4 (3.05%) SC Cleared
6 2 (1.53%) A+ Certification
6 2 (1.53%) DBS Check
6 2 (1.53%) PRINCE2 Practitioner
6 2 (1.53%) Six Sigma Green Belt
7 1 (0.76%) BC Cleared
7 1 (0.76%) BPSS Clearance
7 1 (0.76%) CCNA
7 1 (0.76%) Cisco Certification
7 1 (0.76%) ISEB
7 1 (0.76%) ISEB Practitioner
7 1 (0.76%) PMI Certification
7 1 (0.76%) PMP
7 1 (0.76%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (4.58%) SLA
2 2 (1.53%) Data Quality
3 1 (0.76%) GDPR
3 1 (0.76%) PMO
3 1 (0.76%) QA
System Software
1 4 (3.05%) Active Directory
2 2 (1.53%) VMware Infrastructure
2 2 (1.53%) XenApp
3 1 (0.76%) vSphere
Systems Management
1 5 (3.82%) Ansible
1 5 (3.82%) BladeLogic
1 5 (3.82%) Puppet
2 4 (3.05%) SCCM
3 3 (2.29%) McAfee ePO
4 1 (0.76%) EMC NetWorker
4 1 (0.76%) SCOM
4 1 (0.76%) SCOrch
4 1 (0.76%) Single Sign-On
Vendors
1 29 (22.14%) Microsoft
2 28 (21.37%) ServiceNow
3 20 (15.27%) BMC
4 16 (12.21%) Remedy
5 9 (6.87%) Automation Anywhere
6 5 (3.82%) Cisco
7 4 (3.05%) Citrix
8 3 (2.29%) F5
8 3 (2.29%) Juniper
8 3 (2.29%) McAfee
9 2 (1.53%) Apple
9 2 (1.53%) Blue Prism
9 2 (1.53%) SAP
9 2 (1.53%) VMware
10 1 (0.76%) HP
10 1 (0.76%) Meraki
10 1 (0.76%) NetApp
10 1 (0.76%) Oracle
10 1 (0.76%) Red Hat
10 1 (0.76%) Ruckus Wireless