Period
to 24 February 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 24 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Midlands
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 174 184 176
Rank change year-on-year +10 -8 -21
Contract jobs citing ITSM 69 72 70
As % of all contract IT jobs advertised in the Midlands 0.87% 0.83% 0.81%
As % of the Processes & Methodologies category 1.05% 1.01% 1.01%
Number of daily rates quoted 42 47 39
Midlands median daily rate £323 £390 £355
Median daily rate % change year-on-year -17.31% +9.86% -11.25%
10th Percentile £219 £196 £200
90th Percentile £502 £775 £476
England median daily rate £450 £400 £425
% change year-on-year +12.50% -5.88% +6.25%
Number of hourly rates quoted 5 0 6
Midlands median hourly rate £77.50 - £15.46
10th Percentile £9.61 - £12.17
90th Percentile £101.80 - £20.26
England median hourly rate £17.38 £13.00 £21.00
% change year-on-year +33.65% -38.10% +44.63%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,581 7,103 6,922
As % of all contract IT jobs advertised in the Midlands 83.45% 82.17% 80.51%
Number of daily rates quoted 4,153 4,407 4,042
Midlands median daily rate £400 £400 £388
Median daily rate % change year-on-year - +3.23% +6.16%
10th Percentile £250 £240 £245
90th Percentile £560 £550 £550
England median daily rate £455 £438 £425
% change year-on-year +4.00% +2.94% +4.94%
Number of hourly rates quoted 230 220 208
Midlands median hourly rate £21.37 £18.50 £18.00
Median hourly rate % change year-on-year +15.51% +2.78% -4.00%
10th Percentile £10.85 £10.75 £10.73
90th Percentile £48.88 £41.05 £42.50
England median hourly rate £24.30 £25.00 £23.50
% change year-on-year -2.82% +6.38% +16.05%

ITSM
Job Vacancy Trend in the Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the Midlands.

Contractor daily rate trend for ITSM in the Midlands

ITSM
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 24 February 2018.

Contractor daily rate histogram for ITSM in the Midlands

ITSM
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the Midlands.

Contractor hourly rate trend for ITSM in the Midlands

ITSM
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing ITSM in the Midlands over the 6 months to 24 February 2018.

Contractor hourly rate histogram for ITSM in the Midlands

ITSM
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Midlands region over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Midlands +6 36 £323 +0.78% 7
West Midlands +2 33 £325 -23.53% 10
ITSM
England

For the 6 months to 24 February 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region with a requirement for ITSM.

1 55 (79.71%) Service Management
2 45 (65.22%) ITIL
3 22 (31.88%) Agile Software Development
4 19 (27.54%) Windows
5 18 (26.09%) Service Delivery
6 15 (21.74%) Project Management
7 13 (18.84%) Microsoft
7 13 (18.84%) ITIL V3
8 12 (17.39%) Migration
9 11 (15.94%) SQL
10 10 (14.49%) PRINCE2
10 10 (14.49%) Change Management
10 10 (14.49%) Problem Management
10 10 (14.49%) Matrix Organization
11 9 (13.04%) ServiceNow
11 9 (13.04%) Finance
11 9 (13.04%) ITIL Certification
12 8 (11.59%) Active Directory
12 8 (11.59%) SLA
12 8 (11.59%) Microsoft Office
12 8 (11.59%) Data Centre
12 8 (11.59%) Data Migration
12 8 (11.59%) Incident Management
13 7 (10.14%) Microsoft Azure
13 7 (10.14%) VMware
14 6 (8.70%) Business Continuity
14 6 (8.70%) Workflow
14 6 (8.70%) Process Management
14 6 (8.70%) SQL Server
14 6 (8.70%) IIS

ITSM
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.70%) IIS
2 3 (4.35%) SharePoint
3 2 (2.90%) Exchange Server 2010
3 2 (2.90%) Exchange Server 2013
3 2 (2.90%) MS Exchange
3 2 (2.90%) Skype for Business
4 1 (1.45%) BizTalk Server
4 1 (1.45%) NetWeaver
Applications
1 8 (11.59%) Microsoft Office
2 1 (1.45%) Microsoft Excel
Business Applications
1 4 (5.80%) Remedy ITSM
Cloud Services
1 7 (10.14%) Microsoft Azure
2 4 (5.80%) Office 365
3 2 (2.90%) Amazon AWS
3 2 (2.90%) PaaS
4 1 (1.45%) Azure Active Directory
Communications & Networking
1 4 (5.80%) DNS
2 3 (4.35%) SMS
3 2 (2.90%) Firewall
3 2 (2.90%) Skype
4 1 (1.45%) DHCP
4 1 (1.45%) HTTP
4 1 (1.45%) Internet
4 1 (1.45%) LAN
4 1 (1.45%) MPLS
4 1 (1.45%) VPN
4 1 (1.45%) WAN
4 1 (1.45%) Wi-Fi
Database & Business Intelligence
1 6 (8.70%) SQL Server
2 2 (2.90%) Azure SQL Database
2 2 (2.90%) Data Warehouse
3 1 (1.45%) SQL Server 2014
Development Applications
1 1 (1.45%) JIRA
1 1 (1.45%) Serena SBM
1 1 (1.45%) Team Foundation Server
1 1 (1.45%) Visual Studio
General
1 9 (13.04%) Finance
2 2 (2.90%) Back Office
2 2 (2.90%) Banking
2 2 (2.90%) Local Government
2 2 (2.90%) Marketing
3 1 (1.45%) Advertising
3 1 (1.45%) Aerospace
3 1 (1.45%) Automotive
3 1 (1.45%) Billing
3 1 (1.45%) Law
3 1 (1.45%) Publishing
3 1 (1.45%) Retail
Job Titles
1 14 (20.29%) Analyst
1 14 (20.29%) Service Manager
2 10 (14.49%) Delivery Manager
3 9 (13.04%) Services Delivery Manager
4 6 (8.70%) Applications Support
4 6 (8.70%) Architect
5 5 (7.25%) Consultant
5 5 (7.25%) Developer
6 4 (5.80%) Azure Architect
6 4 (5.80%) IT Support
6 4 (5.80%) Support Analyst
7 3 (4.35%) 3rd Line Support
7 3 (4.35%) Business Analyst
7 3 (4.35%) Infrastructure Engineer
7 3 (4.35%) IT Analyst
7 3 (4.35%) IT Manager
7 3 (4.35%) IT Services Manager
7 3 (4.35%) IT Support Analyst
8 2 (2.90%) Project Manager
8 2 (2.90%) Support Engineer
Libraries, Frameworks & Software Standards
1 3 (4.35%) .NET
2 2 (2.90%) CSS
2 2 (2.90%) HTML
2 2 (2.90%) Web Services
3 1 (1.45%) Ajax
3 1 (1.45%) AngularJS
3 1 (1.45%) ASP.NET Web API
3 1 (1.45%) Entity Framework
3 1 (1.45%) jQuery
3 1 (1.45%) JSON
3 1 (1.45%) Middleware
3 1 (1.45%) SAP PI
3 1 (1.45%) WCF
Miscellaneous
1 8 (11.59%) Data Centre
2 5 (7.25%) Analytical Skills
3 3 (4.35%) Mainframe
3 3 (4.35%) Management Information System
4 2 (2.90%) Data Structures
4 2 (2.90%) Enterprise Software
4 2 (2.90%) Robotics
4 2 (2.90%) VLE
5 1 (1.45%) CMDB
5 1 (1.45%) Computer Science
5 1 (1.45%) FMCG
5 1 (1.45%) Hybrid Cloud
5 1 (1.45%) Mobile App
Operating Systems
1 19 (27.54%) Windows
2 4 (5.80%) Windows Server
3 2 (2.90%) Linux
3 2 (2.90%) Red Hat Enterprise Linux
3 2 (2.90%) Windows 7
4 1 (1.45%) Windows Server 2003
Processes & Methodologies
1 55 (79.71%) Service Management
2 45 (65.22%) ITIL
3 22 (31.88%) Agile Software Development
4 18 (26.09%) Service Delivery
5 15 (21.74%) Project Management
6 13 (18.84%) ITIL V3
7 12 (17.39%) Migration
8 10 (14.49%) Change Management
8 10 (14.49%) Matrix Organization
8 10 (14.49%) PRINCE2
8 10 (14.49%) Problem Management
9 8 (11.59%) Data Migration
9 8 (11.59%) Incident Management
10 6 (8.70%) Business Continuity
10 6 (8.70%) Continuous Improvement
10 6 (8.70%) Process Management
10 6 (8.70%) Release Management
10 6 (8.70%) Workflow
11 5 (7.25%) Process Improvement
11 5 (7.25%) Stakeholder Management
Programming Languages
1 11 (15.94%) SQL
2 3 (4.35%) C#
2 3 (4.35%) JavaScript
2 3 (4.35%) Perl
2 3 (4.35%) PHP
2 3 (4.35%) Python
Qualifications
1 9 (13.04%) ITIL Certification
2 5 (7.25%) Degree
2 5 (7.25%) ITIL Foundation Certificate
3 4 (5.80%) MCSE
3 4 (5.80%) Microsoft Certification
4 3 (4.35%) SC Cleared
4 3 (4.35%) Security Cleared
5 2 (2.90%) RHCE
5 2 (2.90%) VMware Certified Professional (VCP)
6 1 (1.45%) BPSS Clearance
6 1 (1.45%) Computer Science Degree
6 1 (1.45%) Master's Degree
6 1 (1.45%) MCP
Quality Assurance & Compliance
1 8 (11.59%) SLA
2 2 (2.90%) Disclosure Scotland
3 1 (1.45%) COBIT
3 1 (1.45%) GDPR
3 1 (1.45%) Sarbanes-Oxley
System Software
1 8 (11.59%) Active Directory
2 5 (7.25%) VMware Infrastructure
3 3 (4.35%) XenApp
4 2 (2.90%) Virtual Machines
5 1 (1.45%) Hyper-V
5 1 (1.45%) Virtual Servers
5 1 (1.45%) XenDesktop
Systems Management
1 1 (1.45%) SCCM
Vendors
1 13 (18.84%) Microsoft
2 9 (13.04%) ServiceNow
3 7 (10.14%) VMware
4 6 (8.70%) Citrix
5 4 (5.80%) Remedy
6 3 (4.35%) BMC
7 2 (2.90%) Adobe
7 2 (2.90%) Blackboard
7 2 (2.90%) Dell
7 2 (2.90%) NetApp
8 1 (1.45%) CheckPoint
8 1 (1.45%) Ivanti
8 1 (1.45%) SAP
8 1 (1.45%) Serena
8 1 (1.45%) Sitecore