Period
to 19 February 2019

The following table provides summary statistics for contract job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
19 Feb 2019
Same period 2018 Same period 2017
Rank 45 20 44
Rank change year-on-year -25 +24 -7
Contract jobs citing Service Management 47 84 102
As % of all contract IT jobs advertised in Newcastle upon Tyne 5.05% 9.17% 5.64%
As % of the Processes & Methodologies category 5.85% 10.42% 6.22%
Number of daily rates quoted 41 68 87
Newcastle upon Tyne median daily rate £390 £431 £350
Median daily rate % change year-on-year -9.57% +23.21% +12.90%
10th Percentile £325 £325 £220
90th Percentile £500 £625 £563
Tyne and Wear median daily rate £390 £431 £350
% change year-on-year -9.57% +23.21% +8.53%
Number of hourly rates quoted 0 0 0
Newcastle upon Tyne median hourly rate - - -
Tyne and Wear median hourly rate - - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Contract vacancies with a requirement for process or methodology skills 804 806 1,639
As % of all contract IT jobs advertised in Newcastle upon Tyne 86.45% 87.99% 90.65%
Number of daily rates quoted 591 591 1,214
Newcastle upon Tyne median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -6.25%
10th Percentile £305 £261 £268
90th Percentile £563 £588 £532
Tyne and Wear median daily rate £425 £400 £375
% change year-on-year +6.25% +6.67% -6.25%
Number of hourly rates quoted 22 25 46
Newcastle upon Tyne median hourly rate £12.25 £15.50 £28.00
Median hourly rate % change year-on-year -20.97% -44.64% +38.27%
10th Percentile £9.01 £9.16 £11.59
90th Percentile £45.90 £37.25 £41.50
Tyne and Wear median hourly rate £13.64 £15.00 £26.58
% change year-on-year -9.07% -43.56% +36.28%

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Contractor Daily Rate Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Newcastle upon Tyne.

Contractor daily rate trend for Service Management in Newcastle upon Tyne

Service Management
Contractor Daily Rate Histogram in Newcastle upon Tyne

The daily rate distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 19 February 2019.

Contractor daily rate histogram for Service Management in Newcastle upon Tyne

Service Management
Contractor Hourly Rate Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Newcastle upon Tyne.

Contractor hourly rate trend for Service Management in Newcastle upon Tyne

For the 6 months to 19 February 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 40 (85.11%) ITIL
2 32 (68.09%) Security Cleared
3 27 (57.45%) SC Cleared
4 19 (40.43%) Service Delivery
5 16 (34.04%) ITIL V3
6 12 (25.53%) Incident Management
7 11 (23.40%) Linux
7 11 (23.40%) Microsoft
8 10 (21.28%) Active Directory
8 10 (21.28%) EMC
8 10 (21.28%) Problem Management
9 9 (19.15%) Statistics
9 9 (19.15%) Agile Software Development
9 9 (19.15%) Business Analysis
9 9 (19.15%) Tivoli Storage Manager
9 9 (19.15%) Continuous Improvement
9 9 (19.15%) 3PAR
9 9 (19.15%) Decision-Making
10 8 (17.02%) Self-Motivation
10 8 (17.02%) vCenter Server
10 8 (17.02%) XenApp
10 8 (17.02%) XenDesktop
10 8 (17.02%) Capacity Planning
10 8 (17.02%) Oracle RAC
10 8 (17.02%) Performance Tuning
10 8 (17.02%) Performance Monitoring
10 8 (17.02%) Mentoring
10 8 (17.02%) Security Hardening
10 8 (17.02%) Service Design
10 8 (17.02%) Shell Script

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.02%) MS Exchange
2 5 (10.64%) SharePoint
2 5 (10.64%) TPMS
3 1 (2.13%) Confluence
3 1 (2.13%) Skype for Business
Applications
1 5 (10.64%) Microsoft Excel
1 5 (10.64%) Microsoft Office
1 5 (10.64%) Microsoft PowerPoint
Cloud Services
1 3 (6.38%) SaaS
2 2 (4.26%) IaaS
2 2 (4.26%) PaaS
3 1 (2.13%) Cloud Computing
3 1 (2.13%) Office 365
3 1 (2.13%) Slack
Communications & Networking
1 3 (6.38%) LAN
1 3 (6.38%) WAN
2 2 (4.26%) Firewall
2 2 (4.26%) SAN
3 1 (2.13%) NAS
3 1 (2.13%) Skype
3 1 (2.13%) VoIP
Database & Business Intelligence
1 3 (6.38%) SQL Server
Development Applications
1 7 (14.89%) Artifactory
1 7 (14.89%) GitLab
2 1 (2.13%) Burp Suite
2 1 (2.13%) Git (software)
2 1 (2.13%) HP UFT
2 1 (2.13%) Jenkins
2 1 (2.13%) JIRA
2 1 (2.13%) JMeter
2 1 (2.13%) LoadRunner
General
1 5 (10.64%) Finance
2 1 (2.13%) Legal
2 1 (2.13%) Retail
Job Titles
1 10 (21.28%) Administrator
1 10 (21.28%) Analyst
2 8 (17.02%) Linux Administrator
2 8 (17.02%) Support Analyst
3 6 (12.77%) Incident Manager
3 6 (12.77%) Major Incident Manager
3 6 (12.77%) Server Administrator
4 5 (10.64%) Applications Support
4 5 (10.64%) Applications Support Analyst
4 5 (10.64%) Service Manager
5 4 (8.51%) Architect
5 4 (8.51%) Infrastructure Support
5 4 (8.51%) IT Manager
5 4 (8.51%) Service Design Architect
5 4 (8.51%) Systems Administrator
6 3 (6.38%) Infrastructure Analyst
6 3 (6.38%) Infrastructure Engineer
6 3 (6.38%) Infrastructure Support Analyst
6 3 (6.38%) Senior Infrastructure Engineer
6 3 (6.38%) Windows Systems Administrator
Libraries, Frameworks & Software Standards
1 3 (6.38%) Web Services
2 1 (2.13%) REST
2 1 (2.13%) Velocity
Miscellaneous
1 8 (17.02%) Management Information System
1 8 (17.02%) Self-Motivation
2 3 (6.38%) CMDB
2 3 (6.38%) User Experience
3 2 (4.26%) Clustering
4 1 (2.13%) Analytical Skills
4 1 (2.13%) Data Centre
4 1 (2.13%) EMC VMAX
4 1 (2.13%) Replication
4 1 (2.13%) Video Conferencing
Operating Systems
1 11 (23.40%) Linux
2 7 (14.89%) Red Hat Enterprise Linux
3 5 (10.64%) VME
3 5 (10.64%) Windows
4 3 (6.38%) Windows Server
4 3 (6.38%) Windows Server 2003
4 3 (6.38%) Windows Server 2008
4 3 (6.38%) Windows Server 2012
5 1 (2.13%) Data ONTAP
Processes & Methodologies
1 40 (85.11%) ITIL
2 19 (40.43%) Service Delivery
3 16 (34.04%) ITIL V3
4 12 (25.53%) Incident Management
5 10 (21.28%) Problem Management
6 9 (19.15%) Agile Software Development
6 9 (19.15%) Business Analysis
6 9 (19.15%) Continuous Improvement
6 9 (19.15%) Decision-Making
6 9 (19.15%) Statistics
7 8 (17.02%) Capacity Planning
7 8 (17.02%) Disaster Recovery
7 8 (17.02%) Mentoring
7 8 (17.02%) Performance Monitoring
7 8 (17.02%) Performance Tuning
7 8 (17.02%) Security Hardening
7 8 (17.02%) Service Design
8 6 (12.77%) DevOps
9 5 (10.64%) Coaching
9 5 (10.64%) ITSM
Programming Languages
1 8 (17.02%) Shell Script
2 2 (4.26%) SQL
3 1 (2.13%) C
Qualifications
1 32 (68.09%) Security Cleared
2 27 (57.45%) SC Cleared
3 6 (12.77%) Degree
4 3 (6.38%) Master's Degree
5 1 (2.13%) APMG
5 1 (2.13%) DV Cleared
5 1 (2.13%) ITIL Certification
Quality Assurance & Compliance
1 5 (10.64%) SLA
2 2 (4.26%) ISO/IEC 20000
2 2 (4.26%) QA
3 1 (2.13%) WCAG
System Software
1 10 (21.28%) Active Directory
2 8 (17.02%) Oracle RAC
2 8 (17.02%) VMware Infrastructure
2 8 (17.02%) XenApp
2 8 (17.02%) XenDesktop
3 7 (14.89%) VMware ESXi
4 1 (2.13%) Virtual Servers
Systems Management
1 9 (19.15%) Tivoli Storage Manager
2 8 (17.02%) SCCM
2 8 (17.02%) SCOM
2 8 (17.02%) vCenter Server
3 7 (14.89%) Puppet
3 7 (14.89%) vMotion
4 3 (6.38%) Microsoft Clustering
5 1 (2.13%) Nessus
5 1 (2.13%) SnapMirror
5 1 (2.13%) SnapVault
Vendors
1 11 (23.40%) Microsoft
2 10 (21.28%) EMC
3 9 (19.15%) 3PAR
4 8 (17.02%) BMC
4 8 (17.02%) Oracle
4 8 (17.02%) VMware
5 7 (14.89%) HP
5 7 (14.89%) Red Hat
6 2 (4.26%) BT
6 2 (4.26%) Citrix
6 2 (4.26%) ServiceNow
7 1 (2.13%) Cisco
7 1 (2.13%) NetApp
7 1 (2.13%) Northgate
7 1 (2.13%) Remedy