Period
to 22 September 2018

The following table provides summary statistics for contract job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 41 48 102
Rank change year-on-year +7 +54 -61
Contract jobs citing Service Management 49 40 66
As % of all contract IT jobs advertised in Newcastle upon Tyne 5.78% 4.79% 2.72%
As % of the Processes & Methodologies category 6.52% 5.51% 3.02%
Number of daily rates quoted 37 23 55
Newcastle upon Tyne median daily rate £375 £550 £310
Median daily rate % change year-on-year -31.82% +77.42% -19.48%
10th Percentile £166 £328 £202
90th Percentile £634 £675 £395
Tyne and Wear median daily rate £375 £538 £310
% change year-on-year -30.23% +73.39% -18.95%
Number of hourly rates quoted 0 7 0
Newcastle upon Tyne median hourly rate - £24.50 -
Tyne and Wear median hourly rate - £24.50 -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Contract vacancies with a requirement for process or methodology skills 752 726 2,183
As % of all contract IT jobs advertised in Newcastle upon Tyne 88.68% 86.95% 89.84%
Number of daily rates quoted 531 513 1,525
Newcastle upon Tyne median daily rate £400 £375 £330
Median daily rate % change year-on-year +6.67% +13.64% -18.52%
10th Percentile £263 £260 £225
90th Percentile £600 £550 £500
Tyne and Wear median daily rate £400 £375 £330
% change year-on-year +6.67% +13.64% -17.50%
Number of hourly rates quoted 14 31 103
Newcastle upon Tyne median hourly rate £12.50 £32.00 £28.00
Median hourly rate % change year-on-year -60.94% +14.29% +86.67%
10th Percentile £10.13 £14.12 £15.00
90th Percentile £33.80 £47.83 £36.00
Tyne and Wear median hourly rate £13.50 £29.25 £28.00
% change year-on-year -53.85% +4.46% +86.67%

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Contractor Daily Rate Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Newcastle upon Tyne.

Contractor daily rate trend for Service Management in Newcastle upon Tyne

Service Management
Contractor Daily Rate Histogram in Newcastle upon Tyne

The daily rate distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 22 September 2018.

Contractor daily rate histogram for Service Management in Newcastle upon Tyne

Service Management
Contractor Hourly Rate Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Newcastle upon Tyne.

Contractor hourly rate trend for Service Management in Newcastle upon Tyne

For the 6 months to 22 September 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 29 (59.18%) ITIL
2 22 (44.90%) Security Cleared
3 17 (34.69%) Service Delivery
4 16 (32.65%) Decision-Making
5 15 (30.61%) SC Cleared
5 15 (30.61%) Incident Management
6 13 (26.53%) Firewall
6 13 (26.53%) WAN
7 12 (24.49%) Cisco
7 12 (24.49%) LAN
7 12 (24.49%) HP
7 12 (24.49%) Problem-Solving
8 11 (22.45%) Microsoft Excel
8 11 (22.45%) Microsoft
8 11 (22.45%) Microsoft Office
9 10 (20.41%) Agile Software Development
9 10 (20.41%) F5
9 10 (20.41%) Process Improvement
10 9 (18.37%) Network Security
10 9 (18.37%) ITSM
10 9 (18.37%) Management Information System
10 9 (18.37%) Juniper
10 9 (18.37%) CheckPoint
10 9 (18.37%) McAfee
11 8 (16.33%) Telecoms
11 8 (16.33%) Network Load Balancing
11 8 (16.33%) Cisco IOS
11 8 (16.33%) F5 BIG-IP LTM
11 8 (16.33%) F5 BIG-IP GTM
12 7 (14.29%) Business Analysis

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.04%) MS Exchange
1 1 (2.04%) Skype for Business
Applications
1 11 (22.45%) Microsoft Excel
1 11 (22.45%) Microsoft Office
2 7 (14.29%) MS Visio
Cloud Services
1 5 (10.20%) SaaS
2 4 (8.16%) PaaS
3 3 (6.12%) IaaS
4 2 (4.08%) G Suite
5 1 (2.04%) Cloud Computing
5 1 (2.04%) Office 365
Communications & Networking
1 13 (26.53%) Firewall
1 13 (26.53%) WAN
2 12 (24.49%) LAN
3 9 (18.37%) Network Security
4 8 (16.33%) Cisco IOS
4 8 (16.33%) F5 BIG-IP GTM
4 8 (16.33%) F5 BIG-IP LTM
5 4 (8.16%) Wi-Fi
6 2 (4.08%) Remote Desktop
6 2 (4.08%) Unified Communications
7 1 (2.04%) DHCP
7 1 (2.04%) DNS
7 1 (2.04%) Ethernet
7 1 (2.04%) FTP
7 1 (2.04%) IP Telephony
7 1 (2.04%) NAS
7 1 (2.04%) Skype
7 1 (2.04%) TCP/IP
7 1 (2.04%) VPN
7 1 (2.04%) Wireless
Database & Business Intelligence
1 4 (8.16%) SQL Server
2 3 (6.12%) Data Warehouse
3 1 (2.04%) DB2
3 1 (2.04%) SQL Server 2005
3 1 (2.04%) SQL Server 2008
3 1 (2.04%) SQL Server Integration Services
3 1 (2.04%) SQL Server Reporting Services
Development Applications
1 3 (6.12%) JIRA
2 2 (4.08%) Artifactory
2 2 (4.08%) GitLab
General
1 8 (16.33%) Telecoms
2 6 (12.24%) Finance
3 2 (4.08%) Multimedia
4 1 (2.04%) Banking
4 1 (2.04%) Electronics
4 1 (2.04%) Manufacturing
4 1 (2.04%) Marketing
4 1 (2.04%) Retail
Job Titles
1 11 (22.45%) Service Manager
2 9 (18.37%) Network Engineer
3 7 (14.29%) Analyst
3 7 (14.29%) Network Support
4 6 (12.24%) Support Engineer
5 5 (10.20%) 2nd Line Support
5 5 (10.20%) Network Support Engineer
5 5 (10.20%) Service Desk Manager
5 5 (10.20%) Support Analyst
6 4 (8.16%) Infrastructure Support
7 3 (6.12%) 2nd Line Engineer
7 3 (6.12%) Infrastructure Analyst
7 3 (6.12%) Infrastructure Support Analyst
7 3 (6.12%) Product Owner
7 3 (6.12%) Senior Product Owner
7 3 (6.12%) Service Transition Manager
7 3 (6.12%) Transition Manager
8 2 (4.08%) Senior Manager
8 2 (4.08%) Server Support
8 2 (4.08%) Service Analyst
Libraries, Frameworks & Software Standards
1 4 (8.16%) Web Services
2 3 (6.12%) Velocity
3 2 (4.08%) .NET
3 2 (4.08%) CSS
3 2 (4.08%) HTML
3 2 (4.08%) HTML5
3 2 (4.08%) JSON
3 2 (4.08%) KnockoutJS
3 2 (4.08%) Twitter Bootstrap
4 1 (2.04%) ASP.NET
4 1 (2.04%) Middleware
Miscellaneous
1 9 (18.37%) Management Information System
2 5 (10.20%) Self-Motivation
3 4 (8.16%) Virtual Team
4 3 (6.12%) Analytical Skills
4 3 (6.12%) Smartphone
4 3 (6.12%) User Experience
5 2 (4.08%) Clustering
5 2 (4.08%) Data Centre
6 1 (2.04%) Distributed Denial-of-Service
6 1 (2.04%) EMC VMAX
6 1 (2.04%) iPhone
6 1 (2.04%) Replication
6 1 (2.04%) Social Media
6 1 (2.04%) Video Conferencing
Operating Systems
1 7 (14.29%) Windows
2 5 (10.20%) Android
2 5 (10.20%) Apple iOS
3 4 (8.16%) Windows Server
4 3 (6.12%) Linux
4 3 (6.12%) Mac OS X
5 2 (4.08%) Mac OS
5 2 (4.08%) Red Hat Enterprise Linux
5 2 (4.08%) Windows Server 2003
5 2 (4.08%) Windows Server 2008
5 2 (4.08%) Windows Server 2012
6 1 (2.04%) AIX
6 1 (2.04%) Data ONTAP
6 1 (2.04%) HPUX
6 1 (2.04%) MVS
6 1 (2.04%) Solaris
6 1 (2.04%) VME
6 1 (2.04%) zOS
Processes & Methodologies
1 29 (59.18%) ITIL
2 17 (34.69%) Service Delivery
3 16 (32.65%) Decision-Making
4 15 (30.61%) Incident Management
5 12 (24.49%) Problem-Solving
6 10 (20.41%) Agile Software Development
6 10 (20.41%) Process Improvement
7 9 (18.37%) ITSM
8 8 (16.33%) Network Load Balancing
9 7 (14.29%) Business Analysis
9 7 (14.29%) Cryptography
9 7 (14.29%) Escalation Management
9 7 (14.29%) Proactive Management
10 6 (12.24%) Coaching
10 6 (12.24%) Network Management
10 6 (12.24%) Network Monitoring
11 5 (10.20%) DevOps
11 5 (10.20%) Open Source
11 5 (10.20%) Programme Management
11 5 (10.20%) SFIA
Programming Languages
1 2 (4.08%) C#
1 2 (4.08%) JavaScript
1 2 (4.08%) SQL
2 1 (2.04%) C
2 1 (2.04%) Shell Script
Qualifications
1 22 (44.90%) Security Cleared
2 15 (30.61%) SC Cleared
3 7 (14.29%) Cisco Certification
4 6 (12.24%) CCNA
5 3 (6.12%) APMG
6 2 (4.08%) CCNP
6 2 (4.08%) Degree
6 2 (4.08%) ITIL Certification
7 1 (2.04%) BPSS Clearance
7 1 (2.04%) CCDP
7 1 (2.04%) CCIE
7 1 (2.04%) Chartered Engineer
7 1 (2.04%) CISM
7 1 (2.04%) CISSP
7 1 (2.04%) PRINCE2 Certification
7 1 (2.04%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (10.20%) QA
2 4 (8.16%) JSP 440
2 4 (8.16%) SLA
3 2 (4.08%) ISO/IEC 20000
4 1 (2.04%) Data Quality
4 1 (2.04%) GDPR
4 1 (2.04%) PMO
System Software
1 7 (14.29%) Active Directory
2 2 (4.08%) VMware ESXi
2 2 (4.08%) VMware Infrastructure
3 1 (2.04%) Oracle RAC
3 1 (2.04%) Virtual Servers
3 1 (2.04%) XenApp
3 1 (2.04%) XenDesktop
Systems Management
1 4 (8.16%) SCCM
2 2 (4.08%) Microsoft Clustering
2 2 (4.08%) Puppet
2 2 (4.08%) Tivoli Storage Manager
2 2 (4.08%) vMotion
3 1 (2.04%) HP SIM
3 1 (2.04%) Nagios
3 1 (2.04%) SCOM
3 1 (2.04%) SnapMirror
3 1 (2.04%) SnapVault
3 1 (2.04%) vCenter Server
3 1 (2.04%) ZABBIX
Vendors
1 12 (24.49%) Cisco
1 12 (24.49%) HP
2 11 (22.45%) Microsoft
3 10 (20.41%) F5
4 9 (18.37%) CheckPoint
4 9 (18.37%) Juniper
4 9 (18.37%) McAfee
5 5 (10.20%) Google
5 5 (10.20%) Remedy
6 3 (6.12%) 3PAR
6 3 (6.12%) EMC
6 3 (6.12%) VMware
7 2 (4.08%) Apple
7 2 (4.08%) BMC
7 2 (4.08%) Oracle
7 2 (4.08%) Red Hat
7 2 (4.08%) ServiceNow
8 1 (2.04%) Meraki
8 1 (2.04%) NetApp
8 1 (2.04%) SolarWinds