Period
to 19 November 2018

The following table provides summary statistics for contract job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 39 66 71
Rank change year-on-year +27 +5 -35
Contract jobs citing Service Management 50 26 90
As % of all contract IT jobs advertised in Newcastle upon Tyne 5.91% 3.03% 4.02%
As % of the Processes & Methodologies category 6.64% 3.47% 4.56%
Number of daily rates quoted 37 14 74
Newcastle upon Tyne median daily rate £400 £475 £335
Median daily rate % change year-on-year -15.79% +41.79% -16.25%
10th Percentile £284 £259 £213
90th Percentile £634 £588 £575
Tyne and Wear median daily rate £400 £475 £335
% change year-on-year -15.79% +41.79% -15.19%
Number of hourly rates quoted 0 3 0
Newcastle upon Tyne median hourly rate - £17.50 -
Tyne and Wear median hourly rate - £17.50 -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Contract vacancies with a requirement for process or methodology skills 753 750 1,974
As % of all contract IT jobs advertised in Newcastle upon Tyne 89.01% 87.51% 88.13%
Number of daily rates quoted 537 539 1,436
Newcastle upon Tyne median daily rate £425 £388 £350
Median daily rate % change year-on-year +9.68% +10.71% -14.63%
10th Percentile £292 £257 £225
90th Percentile £588 £551 £524
Tyne and Wear median daily rate £425 £388 £350
% change year-on-year +9.68% +10.71% -13.31%
Number of hourly rates quoted 21 26 87
Newcastle upon Tyne median hourly rate £12.00 £31.00 £28.00
Median hourly rate % change year-on-year -61.29% +10.71% +47.37%
10th Percentile £8.89 £10.63 £15.00
90th Percentile £35.00 £48.92 £36.00
Tyne and Wear median hourly rate £14.14 £23.50 £28.00
% change year-on-year -39.83% -16.07% +55.56%

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Contractor Daily Rate Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Newcastle upon Tyne.

Contractor daily rate trend for Service Management in Newcastle upon Tyne

Service Management
Contractor Daily Rate Histogram in Newcastle upon Tyne

The daily rate distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 19 November 2018.

Contractor daily rate histogram for Service Management in Newcastle upon Tyne

Service Management
Contractor Hourly Rate Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Newcastle upon Tyne.

Contractor hourly rate trend for Service Management in Newcastle upon Tyne

For the 6 months to 19 November 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 34 (68.00%) ITIL
2 25 (50.00%) Security Cleared
3 17 (34.00%) SC Cleared
3 17 (34.00%) Service Delivery
3 17 (34.00%) Decision-Making
4 14 (28.00%) Firewall
4 14 (28.00%) WAN
5 13 (26.00%) LAN
5 13 (26.00%) Incident Management
6 12 (24.00%) Cisco
6 12 (24.00%) HP
6 12 (24.00%) Microsoft Office
6 12 (24.00%) Microsoft Excel
6 12 (24.00%) Agile Software Development
7 11 (22.00%) Microsoft
7 11 (22.00%) Problem-Solving
8 10 (20.00%) F5
9 9 (18.00%) Process Improvement
9 9 (18.00%) Network Security
9 9 (18.00%) McAfee
9 9 (18.00%) Juniper
9 9 (18.00%) CheckPoint
9 9 (18.00%) Business Analysis
10 8 (16.00%) Cisco IOS
10 8 (16.00%) Network Load Balancing
10 8 (16.00%) F5 BIG-IP LTM
10 8 (16.00%) F5 BIG-IP GTM
10 8 (16.00%) Self-Motivation
11 7 (14.00%) Proactive Management
11 7 (14.00%) Coaching

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.00%) SharePoint
1 5 (10.00%) TPMS
2 3 (6.00%) MS Exchange
3 1 (2.00%) Skype for Business
Applications
1 12 (24.00%) Microsoft Excel
1 12 (24.00%) Microsoft Office
2 7 (14.00%) MS Visio
3 5 (10.00%) Microsoft PowerPoint
Cloud Services
1 5 (10.00%) SaaS
2 4 (8.00%) PaaS
3 3 (6.00%) IaaS
4 1 (2.00%) Cloud Computing
4 1 (2.00%) Office 365
Communications & Networking
1 14 (28.00%) Firewall
1 14 (28.00%) WAN
2 13 (26.00%) LAN
3 9 (18.00%) Network Security
4 8 (16.00%) Cisco IOS
4 8 (16.00%) F5 BIG-IP GTM
4 8 (16.00%) F5 BIG-IP LTM
5 2 (4.00%) Unified Communications
5 2 (4.00%) Wi-Fi
6 1 (2.00%) DHCP
6 1 (2.00%) DNS
6 1 (2.00%) Ethernet
6 1 (2.00%) FTP
6 1 (2.00%) IP Telephony
6 1 (2.00%) NAS
6 1 (2.00%) SAN
6 1 (2.00%) Skype
6 1 (2.00%) TCP/IP
6 1 (2.00%) VPN
6 1 (2.00%) Wireless
Database & Business Intelligence
1 3 (6.00%) Data Warehouse
1 3 (6.00%) SQL Server
2 1 (2.00%) DB2
Development Applications
1 2 (4.00%) Artifactory
1 2 (4.00%) GitLab
General
1 6 (12.00%) Finance
2 4 (8.00%) Telecoms
3 2 (4.00%) Multimedia
4 1 (2.00%) Banking
4 1 (2.00%) Electronics
4 1 (2.00%) Manufacturing
4 1 (2.00%) Marketing
Job Titles
1 10 (20.00%) Analyst
2 9 (18.00%) Network Engineer
2 9 (18.00%) Support Analyst
3 7 (14.00%) Network Support
3 7 (14.00%) Service Manager
4 5 (10.00%) Applications Support
4 5 (10.00%) Applications Support Analyst
4 5 (10.00%) Network Support Engineer
4 5 (10.00%) Support Engineer
5 4 (8.00%) Administrator
5 4 (8.00%) Infrastructure Support
5 4 (8.00%) Senior Manager
5 4 (8.00%) Senior Service Manager
5 4 (8.00%) Systems Administrator
6 3 (6.00%) 2nd Line Support
6 3 (6.00%) Infrastructure Analyst
6 3 (6.00%) IT Manager
6 3 (6.00%) IT Services Manager
6 3 (6.00%) Windows Administrator
6 3 (6.00%) Windows Systems Administrator
Libraries, Frameworks & Software Standards
1 4 (8.00%) Web Services
2 2 (4.00%) Velocity
3 1 (2.00%) Middleware
Miscellaneous
1 8 (16.00%) Self-Motivation
2 6 (12.00%) Management Information System
3 3 (6.00%) Analytical Skills
3 3 (6.00%) User Experience
4 2 (4.00%) Clustering
4 2 (4.00%) Data Centre
4 2 (4.00%) Virtual Team
5 1 (2.00%) CMDB
5 1 (2.00%) Distributed Denial-of-Service
5 1 (2.00%) EMC VMAX
5 1 (2.00%) Replication
5 1 (2.00%) Social Media
5 1 (2.00%) Video Conferencing
Operating Systems
1 6 (12.00%) Linux
1 6 (12.00%) VME
1 6 (12.00%) Windows
2 3 (6.00%) Windows Server
2 3 (6.00%) Windows Server 2003
2 3 (6.00%) Windows Server 2008
2 3 (6.00%) Windows Server 2012
3 2 (4.00%) Red Hat Enterprise Linux
4 1 (2.00%) AIX
4 1 (2.00%) Data ONTAP
4 1 (2.00%) HPUX
4 1 (2.00%) MVS
4 1 (2.00%) Solaris
4 1 (2.00%) zOS
Processes & Methodologies
1 34 (68.00%) ITIL
2 17 (34.00%) Decision-Making
2 17 (34.00%) Service Delivery
3 13 (26.00%) Incident Management
4 12 (24.00%) Agile Software Development
5 11 (22.00%) Problem-Solving
6 9 (18.00%) Business Analysis
6 9 (18.00%) Process Improvement
7 8 (16.00%) Network Load Balancing
8 7 (14.00%) Coaching
8 7 (14.00%) Cryptography
8 7 (14.00%) DevOps
8 7 (14.00%) Escalation Management
8 7 (14.00%) Proactive Management
9 6 (12.00%) Mentoring
9 6 (12.00%) Network Management
9 6 (12.00%) Network Monitoring
9 6 (12.00%) Problem Management
9 6 (12.00%) Service Design
10 5 (10.00%) Time Management
Programming Languages
1 3 (6.00%) Shell Script
1 3 (6.00%) SQL
2 1 (2.00%) C
Qualifications
1 25 (50.00%) Security Cleared
2 17 (34.00%) SC Cleared
3 4 (8.00%) Degree
4 2 (4.00%) APMG
4 2 (4.00%) CCNP
4 2 (4.00%) Cisco Certification
5 1 (2.00%) CCDP
5 1 (2.00%) CCIE
5 1 (2.00%) CCNA
5 1 (2.00%) Chartered Engineer
5 1 (2.00%) CISM
5 1 (2.00%) CISSP
5 1 (2.00%) DV Cleared
5 1 (2.00%) ITIL Certification
5 1 (2.00%) Master's Degree
5 1 (2.00%) PRINCE2 Certification
5 1 (2.00%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 6 (12.00%) QA
2 4 (8.00%) JSP 440
3 3 (6.00%) ISO/IEC 20000
4 1 (2.00%) Data Quality
4 1 (2.00%) GDPR
4 1 (2.00%) PMO
4 1 (2.00%) SLA
System Software
1 5 (10.00%) Active Directory
2 3 (6.00%) Oracle RAC
2 3 (6.00%) VMware Infrastructure
2 3 (6.00%) XenApp
2 3 (6.00%) XenDesktop
3 2 (4.00%) VMware ESXi
4 1 (2.00%) Virtual Servers
Systems Management
1 4 (8.00%) Tivoli Storage Manager
2 3 (6.00%) Microsoft Clustering
2 3 (6.00%) SCCM
2 3 (6.00%) SCOM
2 3 (6.00%) vCenter Server
3 2 (4.00%) Puppet
3 2 (4.00%) vMotion
4 1 (2.00%) HP SIM
4 1 (2.00%) Nagios
4 1 (2.00%) SnapMirror
4 1 (2.00%) SnapVault
4 1 (2.00%) ZABBIX
Vendors
1 12 (24.00%) Cisco
1 12 (24.00%) HP
2 11 (22.00%) Microsoft
3 10 (20.00%) F5
4 9 (18.00%) CheckPoint
4 9 (18.00%) Juniper
4 9 (18.00%) McAfee
5 5 (10.00%) 3PAR
5 5 (10.00%) EMC
5 5 (10.00%) Remedy
6 4 (8.00%) BMC
6 4 (8.00%) Oracle
7 3 (6.00%) ServiceNow
7 3 (6.00%) VMware
8 2 (4.00%) BT
8 2 (4.00%) Citrix
8 2 (4.00%) Red Hat
9 1 (2.00%) Meraki
9 1 (2.00%) NetApp
9 1 (2.00%) SAP