The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 29 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North East / Tyne and Wear
3 months to
29 Apr 2017
Same period 2016 Same period 2015
Rank 31 65 30
Rank change year-on-year +34 -35  
Contract jobs citing Service Management 38 26 27
As % of all contract IT jobs advertised in Tyne and Wear 7.20% 2.68% 4.75%
As % of the Processes & Methodologies category 8.19% 3.01% 6.24%
Number of daily rates quoted 30 20 19
Median daily rate £475 £274 £300
Median daily rate % change year-on-year +73.51% -8.75%  
90% offered a daily rate of more than £359 £204 £120
10% offered a daily rate of more than £650 £375 £451
UK excluding London median daily rate £425 £400 £365
% change year-on-year +6.25% +9.58%  
Number of hourly rates quoted 3 0 0
Median hourly rate £27.50 - -
UK excluding London median hourly rate £16.75 £14.50 £13.35
% change year-on-year +15.51% +8.61%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Tyne and Wear
Contract job vacancies with a requirement for process and methodology skills 464 863 433
As % of all contract IT job vacancies advertised in Tyne and Wear 87.88% 88.97% 76.10%
Number of daily rates quoted 319 574 271
Median daily rate £390 £325 £350
Median daily rate % change year-on-year +20.00% -7.14%  
90% offered a daily rate of more than £300 £248 £250
10% offered a daily rate of more than £538 £500 £515
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56%  
Number of hourly rates quoted 17 23 29
Median hourly rate £34.25 £28.00 £13.71
Median hourly rate % change year-on-year +22.32% +104.23%  
90% offered a hourly rate of more than £10.25 £19.10 £11.00
10% offered a hourly rate of more than £55.00 £35.00 £40.00
UK excluding London median hourly rate £37.00 £36.00 £30.50
% change year-on-year +2.77% +18.03%  

Service Management
Job Vacancy Trend in Tyne and Wear

The job posting trend of jobs advertised in Tyne and Wear citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Tyne and Wear.

Contractor daily rate trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Management in Tyne and Wear over the 3 months to 29 April 2017.

Contractor daily rate histogram for Service Management in Tyne and Wear

Service Management
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Tyne and Wear.

Contractor hourly rate trend for Service Management in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 29 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +31 37 £475 +75.11% 11
Sunderland +8 1 - -
Service Management
North East

For the 6 months to 29 April 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for Service Management.

1 86 (85.15%) ITIL
2 58 (57.43%) ITSM
3 35 (34.65%) Change Management
3 35 (34.65%) Security Cleared
4 34 (33.66%) Unix
4 34 (33.66%) Microsoft
5 32 (31.68%) Windows
5 32 (31.68%) WAN
5 32 (31.68%) Data Management
6 31 (30.69%) LAN
7 29 (28.71%) Microsoft Excel
7 29 (28.71%) Linux
8 28 (27.72%) AIX
8 28 (27.72%) SLA
8 28 (27.72%) Microsoft PowerPoint
8 28 (27.72%) Analytical Skills
9 27 (26.73%) DevOps
10 26 (25.74%) IaaS
10 26 (25.74%) Open Source
10 26 (25.74%) SaaS
10 26 (25.74%) PaaS
11 25 (24.75%) WebSphere
11 25 (24.75%) Network Design
12 24 (23.76%) Windows XP
12 24 (23.76%) Windows 2000
13 23 (22.77%) Cisco
13 23 (22.77%) CCNP
13 23 (22.77%) HP
13 23 (22.77%) Juniper
13 23 (22.77%) CheckPoint

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (24.75%) WebSphere
2 5 (4.95%) SAS
2 5 (4.95%) Tuxedo
2 5 (4.95%) WebLogic
3 3 (2.97%) MS Exchange
3 3 (2.97%) Oracle Application Server
3 3 (2.97%) SharePoint
4 2 (1.98%) Apache
4 2 (1.98%) IIS
4 2 (1.98%) Jetty
4 2 (1.98%) Mongrel
4 2 (1.98%) nginx
4 2 (1.98%) Oracle HTTP Server
4 2 (1.98%) Tomcat
Applications
1 29 (28.71%) Microsoft Excel
2 28 (27.72%) Microsoft PowerPoint
3 6 (5.94%) Microsoft Office
4 3 (2.97%) Microsoft Project
5 1 (0.99%) MS Visio
Business Applications
1 3 (2.97%) Oracle EBS
Cloud Services
1 26 (25.74%) IaaS
1 26 (25.74%) PaaS
1 26 (25.74%) SaaS
2 2 (1.98%) Amazon AWS
2 2 (1.98%) Amazon EC2
2 2 (1.98%) Google App Engine
2 2 (1.98%) Google Cloud Platform
Communications & Networking
1 32 (31.68%) WAN
2 31 (30.69%) LAN
3 23 (22.77%) Wireless
4 21 (20.79%) Firewall
5 16 (15.84%) BIG-IP
6 9 (8.91%) Wi-Fi
7 3 (2.97%) LDAP
8 2 (1.98%) DHCP
8 2 (1.98%) DNS
8 2 (1.98%) FTP
8 2 (1.98%) HTTP
8 2 (1.98%) IPsec
8 2 (1.98%) SSL
8 2 (1.98%) TCP/IP
9 1 (0.99%) Network Security
Database & Business Intelligence
1 6 (5.94%) Oracle Reports
2 4 (3.96%) Oracle Database
2 4 (3.96%) SQL Server
3 3 (2.97%) MongoDB
3 3 (2.97%) Oracle Database 12c
3 3 (2.97%) SAS Enterprise Guide
3 3 (2.97%) SAS Enterprise Miner
4 2 (1.98%) DB2
4 2 (1.98%) Ingres
Development Applications
1 2 (1.98%) Jenkins
1 2 (1.98%) Travis CI
General
1 11 (10.89%) Telecoms
2 5 (4.95%) Finance
3 3 (2.97%) Military
4 2 (1.98%) Legal
5 1 (0.99%) Banking
Job Titles
1 20 (19.80%) Operations Engineer
2 19 (18.81%) Network Engineer
3 18 (17.82%) Analyst
4 16 (15.84%) Senior Operations Engineer
4 16 (15.84%) Support Analyst
5 13 (12.87%) Operations Analyst
6 12 (11.88%) Architect
6 12 (11.88%) Operational Support Analyst
6 12 (11.88%) Operations Support Analyst
7 9 (8.91%) Infrastructure Architect
7 9 (8.91%) Service Manager
8 5 (4.95%) DBA
8 5 (4.95%) IT Manager
8 5 (4.95%) IT Services Manager
9 4 (3.96%) Administrator
9 4 (3.96%) Linux Support
9 4 (3.96%) Oracle DBA
10 3 (2.97%) PMO Support Analyst
10 3 (2.97%) SC Cleared Network Engineer
10 3 (2.97%) Unix Analyst
Libraries, Frameworks & Software Standards
1 3 (2.97%) Oracle GoldenGate
2 2 (1.98%) .NET
2 2 (1.98%) J2EE
2 2 (1.98%) Servlets
Miscellaneous
1 28 (27.72%) Analytical Skills
2 11 (10.89%) Computer Science
3 8 (7.92%) Tandem
4 6 (5.94%) Management Information System
5 3 (2.97%) Data Centre
5 3 (2.97%) NHS
Operating Systems
1 34 (33.66%) Unix
2 32 (31.68%) Windows
3 29 (28.71%) Linux
4 28 (27.72%) AIX
5 24 (23.76%) Windows 2000
5 24 (23.76%) Windows XP
6 8 (7.92%) VME
7 3 (2.97%) Windows Server 2003
Processes & Methodologies
1 86 (85.15%) ITIL
2 58 (57.43%) ITSM
3 35 (34.65%) Change Management
4 32 (31.68%) Data Management
5 27 (26.73%) DevOps
6 26 (25.74%) Open Source
7 25 (24.75%) Network Design
8 22 (21.78%) PRINCE2
8 22 (21.78%) Problem Management
9 20 (19.80%) Agile Software Development
10 15 (14.85%) Release Management
11 14 (13.86%) Continuous Improvement
12 13 (12.87%) ITIL V3
13 10 (9.90%) Disaster Recovery
13 10 (9.90%) Operational Acceptance Testing
13 10 (9.90%) Service Delivery
14 9 (8.91%) Data Analysis
14 9 (8.91%) Network Architecture
15 8 (7.92%) Capacity Planning
15 8 (7.92%) TOGAF
Programming Languages
1 8 (7.92%) COBOL
2 5 (4.95%) SQL
3 2 (1.98%) Java
Qualifications
1 35 (34.65%) Security Cleared
2 23 (22.77%) CCNP
2 23 (22.77%) Cisco Certification
2 23 (22.77%) JNCIA
3 22 (21.78%) CCDP
3 22 (21.78%) CCIE
3 22 (21.78%) CCIP
3 22 (21.78%) CCSA
3 22 (21.78%) CCSE
3 22 (21.78%) JNCIE
4 17 (16.83%) SC Cleared
5 16 (15.84%) Degree
5 16 (15.84%) HP ASE
5 16 (15.84%) HP MASE
6 8 (7.92%) BPSS Clearance
7 7 (6.93%) DV Cleared
8 1 (0.99%) ISEB
8 1 (0.99%) PMI Certification
8 1 (0.99%) PMP
Quality Assurance & Compliance
1 28 (27.72%) SLA
2 5 (4.95%) Disclosure Scotland
3 3 (2.97%) PMO
System Software
1 3 (2.97%) Active Directory
1 3 (2.97%) Oracle Clusterware
1 3 (2.97%) VMware ESXi
2 2 (1.98%) VMware Infrastructure
2 2 (1.98%) Xen
Systems Management
1 23 (22.77%) FortiGate
2 3 (2.97%) Data Guard
2 3 (2.97%) Netcool
2 3 (2.97%) OpenView Configuration Management
2 3 (2.97%) Oracle RMAN
3 2 (1.98%) Puppet
Vendors
1 34 (33.66%) Microsoft
2 23 (22.77%) CheckPoint
2 23 (22.77%) Cisco
2 23 (22.77%) F5
2 23 (22.77%) Fortinet
2 23 (22.77%) HP
2 23 (22.77%) Juniper
2 23 (22.77%) Riverbed
3 14 (13.86%) Oracle
4 12 (11.88%) Aruba
5 5 (4.95%) Informatica
6 4 (3.96%) ServiceNow
7 3 (2.97%) Cadence
7 3 (2.97%) NetApp
8 2 (1.98%) Capita
8 2 (1.98%) Google
8 2 (1.98%) TippingPoint
8 2 (1.98%) VMware
Newcastle Upon Tyne, Tyne and Wear
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