Period
to 13 December 2017

The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 13 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North East > Tyne and Wear
6 months to
13 Dec 2017
Same period 2016 Same period 2015
Rank 58 62 35
Rank change year-on-year +4 -27 -8
Contract jobs citing Service Management 33 96 86
As % of all contract IT jobs advertised in Tyne and Wear 3.58% 4.29% 5.50%
As % of the Processes & Methodologies category 4.14% 5.00% 6.42%
Number of daily rates quoted 21 76 61
Tyne and Wear median daily rate £475 £335 £390
Median daily rate % change year-on-year +41.79% -14.10% +11.91%
10th Percentile £375 £210 £200
90th Percentile £588 £575 £535
North East median daily rate £475 £335 £390
% change year-on-year +41.79% -14.10% +12.24%
Number of hourly rates quoted 3 0 4
Tyne and Wear median hourly rate £17.50 - £27.00
10th Percentile £14.55 - £14.12
90th Percentile £18.75 - £28.53
North East median hourly rate £17.50 £11.11 £27.00
% change year-on-year +57.59% -58.87% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Contract vacancies with a requirement for process or methodology skills 797 1921 1340
As % of all contract IT jobs advertised in Tyne and Wear 86.54% 85.76% 85.73%
Number of daily rates quoted 569 1380 903
Tyne and Wear median daily rate £390 £352 £413
Median daily rate % change year-on-year +10.95% -14.79% +10.00%
10th Percentile £249 £243 £263
90th Percentile £563 £525 £600
North East median daily rate £375 £363 £413
% change year-on-year +3.45% -12.12% +10.00%
Number of hourly rates quoted 28 74 48
Tyne and Wear median hourly rate £20.25 £28.00 £19.50
Median hourly rate % change year-on-year -27.68% +43.59% +5.23%
10th Percentile £9.70 £13.30 £11.55
90th Percentile £50.00 £36.00 £39.15
North East median hourly rate £23.50 £27.00 £17.00
% change year-on-year -12.96% +58.82% -16.05%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Tyne and Wear.

Contractor daily rate trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 13 December 2017.

Contractor daily rate histogram for Service Management in Tyne and Wear

Service Management
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Tyne and Wear.

Contractor hourly rate trend for Service Management in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 13 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +8 31 £475 +41.79% 3
Sunderland 0 2 £400 -
Service Management
North East

For the 6 months to 13 December 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for Service Management.

1 26 (78.79%) ITIL
2 14 (42.42%) Agile Software Development
3 13 (39.39%) JIRA
3 13 (39.39%) SFIA
4 12 (36.36%) Web Operations
4 12 (36.36%) DevOps
4 12 (36.36%) Test Management
4 12 (36.36%) Continuous Integration
4 12 (36.36%) BDD
5 9 (27.27%) Confluence
5 9 (27.27%) SDLC
5 9 (27.27%) Slack
6 8 (24.24%) Burp Suite
6 8 (24.24%) Mentoring
6 8 (24.24%) Coaching
6 8 (24.24%) Microservices
6 8 (24.24%) Jenkins
6 8 (24.24%) Git (software)
6 8 (24.24%) REST
6 8 (24.24%) WCAG
6 8 (24.24%) OWASP
6 8 (24.24%) Nessus
6 8 (24.24%) JMeter
6 8 (24.24%) HP UFT
6 8 (24.24%) LoadRunner
7 7 (21.21%) ITSM
7 7 (21.21%) QA
8 6 (18.18%) Open Source
8 6 (18.18%) Service Delivery
8 6 (18.18%) Microsoft

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (27.27%) Confluence
2 2 (6.06%) Drupal
2 2 (6.06%) SharePoint
3 1 (3.03%) Elasticsearch
Applications
1 1 (3.03%) Microsoft Excel
1 1 (3.03%) Microsoft Office
1 1 (3.03%) Microsoft PowerPoint
Business Applications
1 2 (6.06%) Oracle EBS
Cloud Services
1 9 (27.27%) Slack
2 1 (3.03%) Google Drive
Communications & Networking
1 1 (3.03%) DHCP
1 1 (3.03%) DNS
1 1 (3.03%) Firewall
1 1 (3.03%) Internet
1 1 (3.03%) SMS
1 1 (3.03%) VPN
Database & Business Intelligence
1 5 (15.15%) SQL Server
2 3 (9.09%) MongoDB
2 3 (9.09%) Oracle Database
2 3 (9.09%) RDBMS
2 3 (9.09%) Relational Database
2 3 (9.09%) SQLPlus
3 2 (6.06%) GIS
3 2 (6.06%) SQL Server 2005
3 2 (6.06%) SQL Server Integration Services
4 1 (3.03%) Big Data
4 1 (3.03%) MySQL
4 1 (3.03%) NoSQL
Development Applications
1 13 (39.39%) JIRA
2 8 (24.24%) Burp Suite
2 8 (24.24%) Git (software)
2 8 (24.24%) HP UFT
2 8 (24.24%) Jenkins
2 8 (24.24%) JMeter
2 8 (24.24%) LoadRunner
3 5 (15.15%) JIRA Agile
4 3 (9.09%) SQL Server Management Studio (SSMS)
4 3 (9.09%) Toad
General
1 5 (15.15%) Finance
Job Titles
1 11 (33.33%) Test Engineer
2 10 (30.30%) Senior Test Engineer
3 7 (21.21%) JIRA Engineer
4 5 (15.15%) Service Manager
5 4 (12.12%) Analyst
6 3 (9.09%) 2nd/3rd Line Support
6 3 (9.09%) 3rd Line Support
6 3 (9.09%) Delivery Manager
6 3 (9.09%) QA Engineer
6 3 (9.09%) QA Test Engineer
6 3 (9.09%) Senior QA Engineer
6 3 (9.09%) Senior Test Automation Engineer
6 3 (9.09%) Test Automation Engineer
7 2 (6.06%) Change Control Coordinator
7 2 (6.06%) IT Services Manager
7 2 (6.06%) ITIL Service Manager
7 2 (6.06%) ITSM Consultant
7 2 (6.06%) Service Delivery Coordinator
7 2 (6.06%) Service Management Consultant
7 2 (6.06%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 8 (24.24%) REST
2 1 (3.03%) Elastic Stack
Miscellaneous
1 3 (9.09%) Analytical Skills
1 3 (9.09%) Management Information System
2 2 (6.06%) Clustering
2 2 (6.06%) User Experience
3 1 (3.03%) Embedded Systems
3 1 (3.03%) Smartphone
Operating Systems
1 5 (15.15%) Windows
2 3 (9.09%) Unix
3 1 (3.03%) Android
3 1 (3.03%) Apple iOS
3 1 (3.03%) Windows 7
3 1 (3.03%) Windows XP
Processes & Methodologies
1 26 (78.79%) ITIL
2 14 (42.42%) Agile Software Development
3 13 (39.39%) SFIA
4 12 (36.36%) BDD
4 12 (36.36%) Continuous Integration
4 12 (36.36%) DevOps
4 12 (36.36%) Test Management
4 12 (36.36%) Web Operations
5 9 (27.27%) SDLC
6 8 (24.24%) Coaching
6 8 (24.24%) Mentoring
6 8 (24.24%) Microservices
6 8 (24.24%) OWASP
7 7 (21.21%) ITSM
8 6 (18.18%) Open Source
8 6 (18.18%) Service Delivery
9 5 (15.15%) Waterfall
10 4 (12.12%) TDD
10 4 (12.12%) Test Automation
10 4 (12.12%) User Acceptance Testing
Programming Languages
1 6 (18.18%) SQL
2 3 (9.09%) Shell Script
3 2 (6.06%) T-SQL
Qualifications
1 4 (12.12%) ISEB
2 2 (6.06%) SC Cleared
2 2 (6.06%) Security Cleared
3 1 (3.03%) CTC Cleared
3 1 (3.03%) ITIL Certification
Quality Assurance & Compliance
1 8 (24.24%) WCAG
2 7 (21.21%) QA
3 3 (9.09%) SLA
4 1 (3.03%) PMO
System Software
1 1 (3.03%) Active Directory
Systems Management
1 8 (24.24%) Nessus
2 2 (6.06%) Failover Clustering
Vendors
1 6 (18.18%) Microsoft
2 5 (15.15%) Oracle
3 2 (6.06%) HP
4 1 (3.03%) Cadence
4 1 (3.03%) Cisco
4 1 (3.03%) Dell
4 1 (3.03%) Google
4 1 (3.03%) ServiceNow
4 1 (3.03%) ThinPrint