Period
to 20 July 2018

The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North East > Tyne and Wear
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 52 45 81
Rank change year-on-year -7 +36 -47
Contract jobs citing Service Management 54 56 76
As % of all contract IT jobs advertised in Tyne and Wear 5.05% 5.88% 3.41%
As % of the Processes & Methodologies category 5.83% 6.63% 3.85%
Number of daily rates quoted 45 38 58
Tyne and Wear median daily rate £350 £400 £303
Median daily rate % change year-on-year -12.50% +32.23% -12.94%
10th Percentile £173 £329 £204
90th Percentile £634 £666 £401
North East median daily rate £350 £400 £310
% change year-on-year -12.50% +29.03% -10.79%
Number of hourly rates quoted 0 7 0
Tyne and Wear median hourly rate - £24.50 -
North East median hourly rate £20.00 £17.50 -
% change year-on-year +14.29% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Contract vacancies with a requirement for process or methodology skills 927 845 1,975
As % of all contract IT jobs advertised in Tyne and Wear 86.72% 88.76% 88.53%
Number of daily rates quoted 651 578 1,324
Tyne and Wear median daily rate £381 £379 £325
Median daily rate % change year-on-year +0.66% +16.54% -12.16%
10th Percentile £256 £263 £221
90th Percentile £581 £538 £500
North East median daily rate £380 £375 £325
% change year-on-year +1.33% +15.38% -11.56%
Number of hourly rates quoted 17 31 97
Tyne and Wear median hourly rate £14.50 £30.00 £28.00
Median hourly rate % change year-on-year -51.67% +7.14% +115.38%
10th Percentile £8.69 £10.13 £14.60
90th Percentile £43.75 £43.00 £36.00
North East median hourly rate £14.00 £25.00 £28.00
% change year-on-year -44.00% -10.71% +107.41%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Tyne and Wear.

Contractor daily rate trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 20 July 2018.

Contractor daily rate histogram for Service Management in Tyne and Wear

Service Management
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Tyne and Wear.

Contractor hourly rate trend for Service Management in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -10 54 £350 -20.00% 5
Service Management
North East

For the 6 months to 20 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Tyne and Wear region with a requirement for Service Management.

1 35 (64.81%) ITIL
2 20 (37.04%) Security Cleared
3 16 (29.63%) Service Delivery
4 15 (27.78%) Management Information System
4 15 (27.78%) Agile Software Development
5 14 (25.93%) SC Cleared
6 13 (24.07%) Incident Management
7 12 (22.22%) Problem-Solving
8 11 (20.37%) DevOps
9 10 (18.52%) ITIL V3
9 10 (18.52%) Microsoft Office
9 10 (18.52%) Microsoft Excel
9 10 (18.52%) WAN
9 10 (18.52%) Firewall
9 10 (18.52%) Change Management
9 10 (18.52%) Decision-Making
10 9 (16.67%) Data Management
10 9 (16.67%) LAN
10 9 (16.67%) Cisco
10 9 (16.67%) Open Source
11 8 (14.81%) Network Security
11 8 (14.81%) Statistics
11 8 (14.81%) F5
11 8 (14.81%) Microsoft
11 8 (14.81%) HP
11 8 (14.81%) Juniper
11 8 (14.81%) CheckPoint
11 8 (14.81%) McAfee
11 8 (14.81%) ITSM
11 8 (14.81%) Telecoms

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.26%) WebSphere
2 3 (5.56%) WebLogic
3 2 (3.70%) Confluence
3 2 (3.70%) Elasticsearch
3 2 (3.70%) FileNet
3 2 (3.70%) WebSphere Application Server
3 2 (3.70%) WebSphere Portal
4 1 (1.85%) Oracle SOA Suite
4 1 (1.85%) SharePoint
4 1 (1.85%) Tuxedo
Applications
1 10 (18.52%) Microsoft Excel
1 10 (18.52%) Microsoft Office
2 6 (11.11%) MS Visio
Business Applications
1 1 (1.85%) Oracle Applications
1 1 (1.85%) Oracle EBS R12
Cloud Services
1 6 (11.11%) PaaS
1 6 (11.11%) SaaS
2 5 (9.26%) IaaS
3 2 (3.70%) G Suite
3 2 (3.70%) Slack
Communications & Networking
1 10 (18.52%) Firewall
1 10 (18.52%) WAN
2 9 (16.67%) LAN
3 8 (14.81%) Network Security
4 7 (12.96%) Cisco IOS
4 7 (12.96%) F5 BIG-IP GTM
4 7 (12.96%) F5 BIG-IP LTM
5 4 (7.41%) SMS
5 4 (7.41%) Wi-Fi
6 2 (3.70%) HTTPS
6 2 (3.70%) Remote Desktop
6 2 (3.70%) SSL
7 1 (1.85%) BGP
7 1 (1.85%) DHCP
7 1 (1.85%) Ethernet
7 1 (1.85%) IP Telephony
7 1 (1.85%) OSPF
7 1 (1.85%) TCP/IP
7 1 (1.85%) Unified Communications
7 1 (1.85%) Wireless
Database & Business Intelligence
1 2 (3.70%) SQL Server
2 1 (1.85%) Data Warehouse
2 1 (1.85%) SQL Server 2005
2 1 (1.85%) SQL Server 2008
2 1 (1.85%) SQL Server Integration Services
2 1 (1.85%) SQL Server Reporting Services
Development Applications
1 5 (9.26%) JIRA
2 2 (3.70%) Burp Suite
2 2 (3.70%) Git (software)
2 2 (3.70%) HP UFT
2 2 (3.70%) Jenkins
2 2 (3.70%) JMeter
2 2 (3.70%) LoadRunner
3 1 (1.85%) Selenium
General
1 8 (14.81%) Telecoms
2 6 (11.11%) Finance
3 2 (3.70%) Multimedia
4 1 (1.85%) Electronics
4 1 (1.85%) Manufacturing
4 1 (1.85%) Marketing
4 1 (1.85%) Retail
Job Titles
1 13 (24.07%) Analyst
2 9 (16.67%) Operations Analyst
3 8 (14.81%) Network Engineer
3 8 (14.81%) Service Manager
4 7 (12.96%) Support Analyst
5 6 (11.11%) Network Support
5 6 (11.11%) Operational Support Analyst
5 6 (11.11%) Operations Support Analyst
6 5 (9.26%) Service Desk Manager
6 5 (9.26%) Support Engineer
7 4 (7.41%) 2nd Line Support
7 4 (7.41%) Network Support Engineer
8 2 (3.70%) 1st Line Support
8 2 (3.70%) C# Developer
8 2 (3.70%) Consultant
8 2 (3.70%) Developer
8 2 (3.70%) IT Manager
8 2 (3.70%) Senior Manager
8 2 (3.70%) Service Desk Analyst
8 2 (3.70%) Test Engineer
Libraries, Frameworks & Software Standards
1 4 (7.41%) Web Services
2 2 (3.70%) .NET
2 2 (3.70%) CSS
2 2 (3.70%) Elastic Stack
2 2 (3.70%) HTML
2 2 (3.70%) HTML5
2 2 (3.70%) JSON
2 2 (3.70%) KnockoutJS
2 2 (3.70%) REST
2 2 (3.70%) Twitter Bootstrap
2 2 (3.70%) Velocity
3 1 (1.85%) AngularJS
3 1 (1.85%) ASP.NET
3 1 (1.85%) Middleware
Miscellaneous
1 15 (27.78%) Management Information System
2 6 (11.11%) Analytical Skills
3 5 (9.26%) Virtual Team
4 4 (7.41%) Self-Motivation
5 3 (5.56%) Smartphone
6 1 (1.85%) CMDB
6 1 (1.85%) Data Centre
6 1 (1.85%) Distributed Denial-of-Service
6 1 (1.85%) iPhone
6 1 (1.85%) Social Media
6 1 (1.85%) User Experience
Operating Systems
1 6 (11.11%) VMS
1 6 (11.11%) Windows
2 5 (9.26%) Android
2 5 (9.26%) Apple iOS
3 4 (7.41%) Unix
4 3 (5.56%) Mac OS X
4 3 (5.56%) Windows Server
5 2 (3.70%) Linux
5 2 (3.70%) Mac OS
5 2 (3.70%) MVS
5 2 (3.70%) Red Hat Enterprise Linux
5 2 (3.70%) VME
6 1 (1.85%) AIX
6 1 (1.85%) Windows Server 2003
Processes & Methodologies
1 35 (64.81%) ITIL
2 16 (29.63%) Service Delivery
3 15 (27.78%) Agile Software Development
4 13 (24.07%) Incident Management
5 12 (22.22%) Problem-Solving
6 11 (20.37%) DevOps
7 10 (18.52%) Change Management
7 10 (18.52%) Decision-Making
7 10 (18.52%) ITIL V3
8 9 (16.67%) Data Management
8 9 (16.67%) Open Source
9 8 (14.81%) ITSM
9 8 (14.81%) Statistics
10 7 (12.96%) Network Load Balancing
10 7 (12.96%) Proactive Management
10 7 (12.96%) Problem Management
10 7 (12.96%) SFIA
10 7 (12.96%) Waterfall
11 6 (11.11%) Coaching
11 6 (11.11%) Operational Acceptance Testing
Programming Languages
1 2 (3.70%) C#
1 2 (3.70%) Java
1 2 (3.70%) JavaScript
Qualifications
1 20 (37.04%) Security Cleared
2 14 (25.93%) SC Cleared
3 6 (11.11%) Cisco Certification
4 5 (9.26%) CCNA
5 2 (3.70%) APMG
5 2 (3.70%) Degree
5 2 (3.70%) ITIL Certification
6 1 (1.85%) BPSS Clearance
6 1 (1.85%) CCDP
6 1 (1.85%) CCIE
6 1 (1.85%) CCNP
6 1 (1.85%) Chartered Engineer
6 1 (1.85%) CISM
6 1 (1.85%) CISSP
6 1 (1.85%) PRINCE2 Certification
6 1 (1.85%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (9.26%) QA
2 4 (7.41%) SLA
3 3 (5.56%) JSP 440
4 2 (3.70%) WCAG
5 1 (1.85%) P3O
System Software
1 5 (9.26%) Active Directory
Systems Management
1 3 (5.56%) SCCM
2 2 (3.70%) Kibana
2 2 (3.70%) logstash
2 2 (3.70%) Nessus
2 2 (3.70%) Puppet
Vendors
1 9 (16.67%) Cisco
2 8 (14.81%) CheckPoint
2 8 (14.81%) F5
2 8 (14.81%) HP
2 8 (14.81%) Juniper
2 8 (14.81%) McAfee
2 8 (14.81%) Microsoft
3 5 (9.26%) Google
3 5 (9.26%) ServiceNow
4 3 (5.56%) Axway
4 3 (5.56%) Oracle
4 3 (5.56%) Remedy
5 2 (3.70%) Apple
5 2 (3.70%) Fujitsu
5 2 (3.70%) IBM
5 2 (3.70%) Red Hat
5 2 (3.70%) SolarWinds
5 2 (3.70%) VMware
6 1 (1.85%) Meraki
6 1 (1.85%) SAP