Period
to 20 January 2018

The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North East > Tyne and Wear
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 25 58 38
Rank change year-on-year +33 -20 -9
Contract jobs citing Service Management 70 99 77
As % of all contract IT jobs advertised in Tyne and Wear 7.58% 4.88% 5.13%
As % of the Processes & Methodologies category 8.78% 5.58% 5.94%
Number of daily rates quoted 55 81 45
Tyne and Wear median daily rate £438 £335 £375
Median daily rate % change year-on-year +30.60% -10.67% +1.35%
10th Percentile £325 £213 £125
90th Percentile £633 £575 £880
North East median daily rate £438 £335 £375
% change year-on-year +30.60% -10.67% +7.30%
Number of hourly rates quoted 0 0 5
Tyne and Wear median hourly rate - - £26.50
North East median hourly rate - £11.11 £26.50
% change year-on-year - -58.09% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Contract vacancies with a requirement for process or methodology skills 797 1,773 1,297
As % of all contract IT jobs advertised in Tyne and Wear 86.26% 87.38% 86.35%
Number of daily rates quoted 572 1,284 869
Tyne and Wear median daily rate £400 £375 £417
Median daily rate % change year-on-year +6.67% -9.96% +6.79%
10th Percentile £260 £264 £263
90th Percentile £588 £529 £600
North East median daily rate £400 £375 £417
% change year-on-year +6.67% -9.96% +11.07%
Number of hourly rates quoted 25 52 43
Tyne and Wear median hourly rate £18.50 £27.75 £19.50
Median hourly rate % change year-on-year -33.33% +42.31% -10.55%
10th Percentile £9.40 £12.38 £12.07
90th Percentile £50.00 £40.00 £36.00
North East median hourly rate £30.00 £26.50 £17.00
% change year-on-year +13.21% +55.88% -22.09%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Tyne and Wear.

Contractor daily rate trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 20 January 2018.

Contractor daily rate histogram for Service Management in Tyne and Wear

Service Management
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Tyne and Wear.

Contractor hourly rate trend for Service Management in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +32 70 £438 +30.60% 12
Service Management
North East

For the 6 months to 20 January 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for Service Management.

1 60 (85.71%) ITIL
2 36 (51.43%) ITIL V3
3 25 (35.71%) ServiceNow
4 24 (34.29%) Change Management
5 23 (32.86%) Open Source
6 20 (28.57%) Agile Software Development
7 19 (27.14%) Windows
7 19 (27.14%) Analytical Skills
8 18 (25.71%) SaaS
8 18 (25.71%) PaaS
8 18 (25.71%) Security Cleared
8 18 (25.71%) IaaS
8 18 (25.71%) Data Management
9 17 (24.29%) Unix
9 17 (24.29%) HP
9 17 (24.29%) Tivoli
9 17 (24.29%) SFIA
10 16 (22.86%) Shell Script
10 16 (22.86%) MVS
10 16 (22.86%) VMS
10 16 (22.86%) Linux
10 16 (22.86%) C
11 15 (21.43%) AIX
11 15 (21.43%) HPUX
11 15 (21.43%) Solaris
11 15 (21.43%) Microsoft
11 15 (21.43%) RACF
11 15 (21.43%) JCL
11 15 (21.43%) Tivoli Workload Scheduler
11 15 (21.43%) Tivoli Monitoring

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (14.29%) Confluence
2 1 (1.43%) Elasticsearch
Applications
1 14 (20.00%) Microsoft Office
2 9 (12.86%) Microsoft Excel
2 9 (12.86%) Microsoft PowerPoint
3 8 (11.43%) MS Visio
4 3 (4.29%) Microsoft Project
Cloud Services
1 18 (25.71%) IaaS
1 18 (25.71%) PaaS
1 18 (25.71%) SaaS
2 10 (14.29%) Slack
3 1 (1.43%) Google Drive
Communications & Networking
1 4 (5.71%) SMS
2 1 (1.43%) DHCP
2 1 (1.43%) DNS
2 1 (1.43%) Firewall
2 1 (1.43%) Internet
2 1 (1.43%) VPN
Database & Business Intelligence
1 1 (1.43%) Big Data
1 1 (1.43%) MongoDB
1 1 (1.43%) MySQL
1 1 (1.43%) NoSQL
1 1 (1.43%) Oracle Database
1 1 (1.43%) RDBMS
1 1 (1.43%) Relational Database
1 1 (1.43%) SQL Server
1 1 (1.43%) SQLPlus
Development Applications
1 14 (20.00%) JIRA
2 9 (12.86%) Burp Suite
2 9 (12.86%) Git (software)
2 9 (12.86%) HP UFT
2 9 (12.86%) Jenkins
2 9 (12.86%) JMeter
2 9 (12.86%) LoadRunner
3 5 (7.14%) JIRA Agile
4 1 (1.43%) SQL Server Management Studio (SSMS)
4 1 (1.43%) Toad
General
1 5 (7.14%) Finance
Job Titles
1 20 (28.57%) Analyst
2 14 (20.00%) Service Manager
3 12 (17.14%) Test Engineer
4 11 (15.71%) Senior Test Engineer
5 10 (14.29%) Service Transition Manager
5 10 (14.29%) Transition Manager
6 9 (12.86%) Operations Analyst
7 8 (11.43%) 1st Line Support
7 8 (11.43%) Support Analyst
8 7 (10.00%) 1st Line Support Analyst
8 7 (10.00%) Architect
8 7 (10.00%) JIRA Engineer
9 5 (7.14%) Delivery Manager
9 5 (7.14%) Implementation Manager
9 5 (7.14%) ITIL Manager
9 5 (7.14%) Operational Support Analyst
9 5 (7.14%) Operations Support Analyst
10 4 (5.71%) ITIL Service Manager
10 4 (5.71%) Services Delivery Manager
11 3 (4.29%) Senior Test Automation Engineer
Libraries, Frameworks & Software Standards
1 15 (21.43%) ISPF
2 9 (12.86%) REST
3 1 (1.43%) Elastic Stack
Miscellaneous
1 19 (27.14%) Analytical Skills
2 15 (21.43%) VSAM
3 14 (20.00%) Management Information System
4 2 (2.86%) User Experience
5 1 (1.43%) Embedded Systems
5 1 (1.43%) Mainframe
5 1 (1.43%) NHS
5 1 (1.43%) Smartphone
Operating Systems
1 19 (27.14%) Windows
2 17 (24.29%) Unix
3 16 (22.86%) Linux
3 16 (22.86%) MVS
3 16 (22.86%) VMS
4 15 (21.43%) AIX
4 15 (21.43%) HPUX
4 15 (21.43%) Red Hat Enterprise Linux
4 15 (21.43%) Solaris
4 15 (21.43%) Windows 2000 Server
4 15 (21.43%) Windows Server
5 13 (18.57%) VME
6 1 (1.43%) Android
6 1 (1.43%) Apple iOS
6 1 (1.43%) Windows 7
6 1 (1.43%) Windows XP
Processes & Methodologies
1 60 (85.71%) ITIL
2 36 (51.43%) ITIL V3
3 24 (34.29%) Change Management
4 23 (32.86%) Open Source
5 20 (28.57%) Agile Software Development
6 18 (25.71%) Data Management
7 17 (24.29%) SFIA
8 13 (18.57%) BDD
8 13 (18.57%) Continuous Integration
8 13 (18.57%) DevOps
8 13 (18.57%) Test Management
8 13 (18.57%) Web Operations
9 10 (14.29%) Collaborative Working
9 10 (14.29%) Project Management
9 10 (14.29%) SDLC
9 10 (14.29%) Service Design
10 9 (12.86%) Coaching
10 9 (12.86%) Mentoring
10 9 (12.86%) Microservices
10 9 (12.86%) Release Management
Programming Languages
1 16 (22.86%) C
1 16 (22.86%) Shell Script
2 15 (21.43%) JCL
2 15 (21.43%) PowerShell
3 2 (2.86%) SQL
Qualifications
1 18 (25.71%) Security Cleared
2 15 (21.43%) SC Cleared
3 5 (7.14%) Degree
4 4 (5.71%) ISEB
5 3 (4.29%) BPSS Clearance
6 1 (1.43%) CTC Cleared
6 1 (1.43%) ITIL Certification
Quality Assurance & Compliance
1 9 (12.86%) WCAG
2 7 (10.00%) QA
3 1 (1.43%) Disclosure Scotland
3 1 (1.43%) PMO
3 1 (1.43%) SLA
System Software
1 15 (21.43%) Job Entry Subsystem
1 15 (21.43%) RACF
1 15 (21.43%) Tivoli Workload Scheduler
2 1 (1.43%) Active Directory
Systems Management
1 17 (24.29%) Tivoli
2 15 (21.43%) Tivoli Monitoring
3 9 (12.86%) Nessus
4 3 (4.29%) Systems Management Server (SMS)
Vendors
1 25 (35.71%) ServiceNow
2 17 (24.29%) HP
3 15 (21.43%) BMC
3 15 (21.43%) Microsoft
3 15 (21.43%) Red Hat
4 5 (7.14%) CheckPoint
5 4 (5.71%) IBM
6 1 (1.43%) Cadence
6 1 (1.43%) Cisco
6 1 (1.43%) Dell
6 1 (1.43%) Google
6 1 (1.43%) Oracle
6 1 (1.43%) ThinPrint