Period
to 23 April 2018

The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North East > Tyne and Wear
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 24 27 52
Rank change year-on-year +3 +25 -23
Contract jobs citing Service Management 82 108 67
As % of all contract IT jobs advertised in Tyne and Wear 8.18% 8.06% 4.20%
As % of the Processes & Methodologies category 9.33% 8.94% 4.74%
Number of daily rates quoted 68 86 48
Tyne and Wear median daily rate £400 £375 £288
Median daily rate % change year-on-year +6.67% +30.32% -22.23%
10th Percentile £306 £290 £121
90th Percentile £625 £565 £706
North East median daily rate £400 £375 £300
% change year-on-year +6.67% +25.00% -14.04%
Number of hourly rates quoted 0 2 4
Tyne and Wear median hourly rate - £26.00 £18.50
Median hourly rate % change year-on-year - +40.54% -
North East median hourly rate - £26.00 £18.50
% change year-on-year - +40.54% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Contract vacancies with a requirement for process or methodology skills 879 1,208 1,414
As % of all contract IT jobs advertised in Tyne and Wear 87.72% 90.15% 88.65%
Number of daily rates quoted 640 835 921
Tyne and Wear median daily rate £400 £375 £360
Median daily rate % change year-on-year +6.67% +4.17% -
10th Percentile £256 £275 £248
90th Percentile £588 £536 £545
North East median daily rate £390 £375 £375
% change year-on-year +4.00% - +4.73%
Number of hourly rates quoted 22 45 43
Tyne and Wear median hourly rate £16.30 £28.00 £20.00
Median hourly rate % change year-on-year -41.79% +40.00% +64.24%
10th Percentile £10.06 £12.51 £12.43
90th Percentile £47.13 £43.00 £28.75
North East median hourly rate £23.50 £27.25 £19.50
% change year-on-year -13.76% +39.74% +44.44%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Tyne and Wear.

Contractor daily rate trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 23 April 2018.

Contractor daily rate histogram for Service Management in Tyne and Wear

Service Management
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Tyne and Wear.

Contractor hourly rate trend for Service Management in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 23 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +11 82 £400 +6.67% 12
Service Management
North East

For the 6 months to 23 April 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Tyne and Wear region with a requirement for Service Management.

1 67 (81.71%) ITIL
2 46 (56.10%) ITIL V3
3 33 (40.24%) Change Management
4 30 (36.59%) ServiceNow
5 28 (34.15%) Open Source
6 26 (31.71%) Data Management
7 24 (29.27%) Analytical Skills
7 24 (29.27%) Problem-Solving
8 23 (28.05%) IaaS
8 23 (28.05%) SaaS
8 23 (28.05%) PaaS
8 23 (28.05%) Agile Software Development
9 22 (26.83%) Management Information System
9 22 (26.83%) VMS
9 22 (26.83%) Security Cleared
10 21 (25.61%) Windows
11 20 (24.39%) Unix
12 19 (23.17%) SC Cleared
13 18 (21.95%) Windows Server
13 18 (21.95%) Linux
13 18 (21.95%) MVS
14 17 (20.73%) Tivoli
14 17 (20.73%) HP
14 17 (20.73%) Red Hat
14 17 (20.73%) Red Hat Enterprise Linux
15 16 (19.51%) Microsoft
15 16 (19.51%) AIX
15 16 (19.51%) C
16 15 (18.29%) Microsoft Office
16 15 (18.29%) HPUX

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (9.76%) Confluence
2 5 (6.10%) WebSphere
3 3 (3.66%) Elasticsearch
3 3 (3.66%) WebLogic
4 2 (2.44%) FileNet
4 2 (2.44%) WebSphere Application Server
4 2 (2.44%) WebSphere Portal
5 1 (1.22%) Oracle SOA Suite
5 1 (1.22%) SharePoint
5 1 (1.22%) Tuxedo
Applications
1 15 (18.29%) Microsoft Office
2 8 (9.76%) Microsoft Excel
2 8 (9.76%) Microsoft PowerPoint
2 8 (9.76%) MS Visio
3 3 (3.66%) Microsoft Project
Business Applications
1 1 (1.22%) Oracle Applications
1 1 (1.22%) Oracle EBS R12
Cloud Services
1 23 (28.05%) IaaS
1 23 (28.05%) PaaS
1 23 (28.05%) SaaS
2 8 (9.76%) Slack
Communications & Networking
1 8 (9.76%) SMS
2 2 (2.44%) HTTPS
2 2 (2.44%) SSL
3 1 (1.22%) DHCP
3 1 (1.22%) DNS
3 1 (1.22%) Firewall
3 1 (1.22%) Internet
3 1 (1.22%) VPN
Database & Business Intelligence
1 2 (2.44%) SQL Server
2 1 (1.22%) Big Data
2 1 (1.22%) MongoDB
2 1 (1.22%) MySQL
2 1 (1.22%) NoSQL
2 1 (1.22%) SQL Server 2005
2 1 (1.22%) SQL Server 2008
2 1 (1.22%) SQL Server Integration Services
2 1 (1.22%) SQL Server Reporting Services
Development Applications
1 9 (10.98%) JIRA
2 7 (8.54%) Burp Suite
2 7 (8.54%) Git (software)
2 7 (8.54%) HP UFT
2 7 (8.54%) Jenkins
2 7 (8.54%) JMeter
2 7 (8.54%) LoadRunner
3 1 (1.22%) JIRA Agile
3 1 (1.22%) Selenium
General
1 8 (9.76%) Finance
2 1 (1.22%) Retail
Job Titles
1 28 (34.15%) Analyst
2 18 (21.95%) Operations Analyst
3 13 (15.85%) Support Analyst
4 12 (14.63%) Service Manager
5 11 (13.41%) Operational Support Analyst
5 11 (13.41%) Operations Support Analyst
5 11 (13.41%) Service Transition Manager
5 11 (13.41%) Transition Manager
6 9 (10.98%) 1st Line Support
6 9 (10.98%) Test Engineer
7 8 (9.76%) 1st Line Support Analyst
7 8 (9.76%) Architect
7 8 (9.76%) Senior Test Engineer
8 5 (6.10%) Implementation Manager
8 5 (6.10%) Operations Engineer
9 4 (4.88%) Consultant
9 4 (4.88%) Delivery Manager
9 4 (4.88%) JIRA Engineer
10 3 (3.66%) QA Test Engineer
10 3 (3.66%) Senior Manager
Libraries, Frameworks & Software Standards
1 15 (18.29%) ISPF
2 7 (8.54%) REST
3 3 (3.66%) Elastic Stack
3 3 (3.66%) Web Services
4 2 (2.44%) .NET
4 2 (2.44%) CSS
4 2 (2.44%) HTML
4 2 (2.44%) HTML5
4 2 (2.44%) JSON
4 2 (2.44%) KnockoutJS
4 2 (2.44%) Twitter Bootstrap
5 1 (1.22%) AngularJS
5 1 (1.22%) ASP.NET
5 1 (1.22%) Middleware
5 1 (1.22%) Velocity
Miscellaneous
1 24 (29.27%) Analytical Skills
2 22 (26.83%) Management Information System
3 15 (18.29%) VSAM
4 4 (4.88%) Virtual Team
5 2 (2.44%) User Experience
6 1 (1.22%) CMDB
6 1 (1.22%) Embedded Systems
6 1 (1.22%) Mainframe
6 1 (1.22%) NHS
Operating Systems
1 22 (26.83%) VMS
2 21 (25.61%) Windows
3 20 (24.39%) Unix
4 18 (21.95%) Linux
4 18 (21.95%) MVS
4 18 (21.95%) Windows Server
5 17 (20.73%) Red Hat Enterprise Linux
6 16 (19.51%) AIX
7 15 (18.29%) HPUX
7 15 (18.29%) Solaris
7 15 (18.29%) VME
7 15 (18.29%) Windows 2000 Server
8 1 (1.22%) Windows 7
8 1 (1.22%) Windows Server 2003
8 1 (1.22%) Windows XP
Processes & Methodologies
1 67 (81.71%) ITIL
2 46 (56.10%) ITIL V3
3 33 (40.24%) Change Management
4 28 (34.15%) Open Source
5 26 (31.71%) Data Management
6 24 (29.27%) Problem-Solving
7 23 (28.05%) Agile Software Development
8 15 (18.29%) DevOps
9 14 (17.07%) SFIA
10 12 (14.63%) Service Delivery
11 11 (13.41%) Configuration Management
12 10 (12.20%) Collaborative Working
12 10 (12.20%) Service Design
13 9 (10.98%) BDD
13 9 (10.98%) Mentoring
13 9 (10.98%) Project Management
13 9 (10.98%) Release Management
13 9 (10.98%) Test Management
13 9 (10.98%) Waterfall
13 9 (10.98%) Web Operations
Programming Languages
1 16 (19.51%) C
2 15 (18.29%) JCL
2 15 (18.29%) PowerShell
2 15 (18.29%) Shell Script
3 2 (2.44%) C#
3 2 (2.44%) Java
3 2 (2.44%) JavaScript
4 1 (1.22%) SQL
Qualifications
1 22 (26.83%) Security Cleared
2 19 (23.17%) SC Cleared
3 6 (7.32%) Degree
4 4 (4.88%) BPSS Clearance
4 4 (4.88%) TOGAF Certification
5 2 (2.44%) ISEB
5 2 (2.44%) ITIL Certification
6 1 (1.22%) APMG
Quality Assurance & Compliance
1 7 (8.54%) WCAG
2 5 (6.10%) QA
3 1 (1.22%) Disclosure Scotland
3 1 (1.22%) P3O
System Software
1 15 (18.29%) Job Entry Subsystem
1 15 (18.29%) RACF
1 15 (18.29%) Tivoli Workload Scheduler
2 2 (2.44%) Active Directory
Systems Management
1 17 (20.73%) Tivoli
2 15 (18.29%) Tivoli Monitoring
3 7 (8.54%) Nessus
4 3 (3.66%) Systems Management Server (SMS)
5 2 (2.44%) Kibana
5 2 (2.44%) logstash
5 2 (2.44%) Puppet
Vendors
1 30 (36.59%) ServiceNow
2 17 (20.73%) HP
2 17 (20.73%) Red Hat
3 16 (19.51%) Microsoft
4 15 (18.29%) BMC
5 6 (7.32%) IBM
6 5 (6.10%) CheckPoint
7 3 (3.66%) Axway
7 3 (3.66%) Oracle
8 2 (2.44%) Fujitsu
8 2 (2.44%) SolarWinds
8 2 (2.44%) VMware
9 1 (1.22%) Cisco
9 1 (1.22%) Dell
9 1 (1.22%) ThinPrint