Period
to 21 October 2018

The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North East > Tyne and Wear
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 37 58 94
Rank change year-on-year +21 +36 -58
Contract jobs citing Service Management 53 29 77
As % of all contract IT jobs advertised in Tyne and Wear 6.04% 3.24% 3.00%
As % of the Processes & Methodologies category 6.82% 3.72% 3.40%
Number of daily rates quoted 39 16 62
Tyne and Wear median daily rate £375 £456 £310
Median daily rate % change year-on-year -17.81% +47.18% -19.48%
10th Percentile £173 £277 £187
90th Percentile £623 £590 £721
North East median daily rate £375 £456 £310
% change year-on-year -17.81% +47.18% -19.48%
Number of hourly rates quoted 0 5 0
Tyne and Wear median hourly rate - £17.50 -
North East median hourly rate £20.00 £17.50 £11.11
% change year-on-year +14.29% +57.59% -59.62%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Contract vacancies with a requirement for process or methodology skills 777 779 2,263
As % of all contract IT jobs advertised in Tyne and Wear 88.60% 87.04% 88.29%
Number of daily rates quoted 530 543 1,598
Tyne and Wear median daily rate £413 £375 £344
Median daily rate % change year-on-year +10.00% +9.01% -16.10%
10th Percentile £263 £250 £225
90th Percentile £600 £542 £516
North East median daily rate £400 £365 £350
% change year-on-year +9.59% +4.29% -12.50%
Number of hourly rates quoted 19 33 103
Tyne and Wear median hourly rate £11.50 £30.00 £28.00
Median hourly rate % change year-on-year -61.67% +7.14% +75.77%
10th Percentile £8.89 £10.10 £14.03
90th Percentile £35.00 £47.33 £36.00
North East median hourly rate £12.00 £28.50 £28.00
% change year-on-year -57.89% +1.79% +83.61%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Tyne and Wear.

Contractor daily rate trend for Service Management in Tyne and Wear

Service Management
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 21 October 2018.

Contractor daily rate histogram for Service Management in Tyne and Wear

Service Management
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Tyne and Wear.

Contractor hourly rate trend for Service Management in Tyne and Wear

Service Management
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +23 52 £375 -21.05% 7
Sunderland +2 1 - -
Service Management
North East

For the 6 months to 21 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Tyne and Wear region with a requirement for Service Management.

1 36 (67.92%) ITIL
2 28 (52.83%) Security Cleared
3 18 (33.96%) SC Cleared
4 17 (32.08%) Incident Management
5 16 (30.19%) Decision-Making
6 14 (26.42%) WAN
6 14 (26.42%) Service Delivery
6 14 (26.42%) Firewall
7 13 (24.53%) LAN
7 13 (24.53%) Problem-Solving
8 12 (22.64%) Cisco
8 12 (22.64%) HP
9 11 (20.75%) Management Information System
9 11 (20.75%) Microsoft
9 11 (20.75%) Microsoft Excel
10 10 (18.87%) Agile Software Development
10 10 (18.87%) F5
11 9 (16.98%) Process Improvement
11 9 (16.98%) Business Analysis
11 9 (16.98%) Network Security
11 9 (16.98%) ITSM
11 9 (16.98%) Microsoft Office
11 9 (16.98%) Juniper
11 9 (16.98%) CheckPoint
11 9 (16.98%) McAfee
12 8 (15.09%) Active Directory
12 8 (15.09%) Windows
12 8 (15.09%) Telecoms
12 8 (15.09%) Network Load Balancing
12 8 (15.09%) Cisco IOS

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.66%) MS Exchange
2 1 (1.89%) Skype for Business
Applications
1 11 (20.75%) Microsoft Excel
2 9 (16.98%) Microsoft Office
3 7 (13.21%) MS Visio
Cloud Services
1 5 (9.43%) SaaS
2 4 (7.55%) PaaS
3 3 (5.66%) IaaS
4 2 (3.77%) G Suite
5 1 (1.89%) Cloud Computing
5 1 (1.89%) Office 365
Communications & Networking
1 14 (26.42%) Firewall
1 14 (26.42%) WAN
2 13 (24.53%) LAN
3 9 (16.98%) Network Security
4 8 (15.09%) Cisco IOS
4 8 (15.09%) F5 BIG-IP GTM
4 8 (15.09%) F5 BIG-IP LTM
5 4 (7.55%) Wi-Fi
6 2 (3.77%) Remote Desktop
6 2 (3.77%) Unified Communications
7 1 (1.89%) DHCP
7 1 (1.89%) DNS
7 1 (1.89%) Ethernet
7 1 (1.89%) FTP
7 1 (1.89%) IP Telephony
7 1 (1.89%) NAS
7 1 (1.89%) Skype
7 1 (1.89%) TCP/IP
7 1 (1.89%) VPN
7 1 (1.89%) Wireless
Database & Business Intelligence
1 3 (5.66%) Data Warehouse
1 3 (5.66%) SQL Server
2 1 (1.89%) DB2
Development Applications
1 3 (5.66%) JIRA
2 2 (3.77%) Artifactory
2 2 (3.77%) GitLab
General
1 8 (15.09%) Telecoms
2 5 (9.43%) Finance
3 2 (3.77%) Multimedia
4 1 (1.89%) Banking
4 1 (1.89%) Electronics
4 1 (1.89%) Manufacturing
4 1 (1.89%) Marketing
Job Titles
1 12 (22.64%) Service Manager
2 9 (16.98%) Network Engineer
3 8 (15.09%) Analyst
4 7 (13.21%) Network Support
5 6 (11.32%) Support Engineer
6 5 (9.43%) 2nd Line Support
6 5 (9.43%) Network Support Engineer
6 5 (9.43%) Service Desk Manager
6 5 (9.43%) Support Analyst
7 4 (7.55%) Administrator
7 4 (7.55%) Infrastructure Support
7 4 (7.55%) Senior Manager
7 4 (7.55%) Senior Service Manager
7 4 (7.55%) Systems Administrator
8 3 (5.66%) 2nd Line Engineer
8 3 (5.66%) Infrastructure Analyst
8 3 (5.66%) Infrastructure Support Analyst
8 3 (5.66%) IT Services Manager
8 3 (5.66%) Windows Administrator
8 3 (5.66%) Windows Systems Administrator
Libraries, Frameworks & Software Standards
1 4 (7.55%) Web Services
2 2 (3.77%) Velocity
3 1 (1.89%) Middleware
Miscellaneous
1 11 (20.75%) Management Information System
2 7 (13.21%) Self-Motivation
3 3 (5.66%) Analytical Skills
3 3 (5.66%) Smartphone
3 3 (5.66%) User Experience
4 2 (3.77%) Clustering
4 2 (3.77%) Data Centre
4 2 (3.77%) Virtual Team
5 1 (1.89%) Distributed Denial-of-Service
5 1 (1.89%) EMC VMAX
5 1 (1.89%) iPhone
5 1 (1.89%) Replication
5 1 (1.89%) Social Media
5 1 (1.89%) Video Conferencing
Operating Systems
1 8 (15.09%) Windows
2 6 (11.32%) Linux
3 5 (9.43%) Android
3 5 (9.43%) Apple iOS
4 3 (5.66%) Mac OS X
4 3 (5.66%) Windows Server
4 3 (5.66%) Windows Server 2003
4 3 (5.66%) Windows Server 2008
4 3 (5.66%) Windows Server 2012
5 2 (3.77%) Mac OS
5 2 (3.77%) Red Hat Enterprise Linux
6 1 (1.89%) AIX
6 1 (1.89%) Data ONTAP
6 1 (1.89%) HPUX
6 1 (1.89%) MVS
6 1 (1.89%) Solaris
6 1 (1.89%) VME
6 1 (1.89%) zOS
Processes & Methodologies
1 36 (67.92%) ITIL
2 17 (32.08%) Incident Management
3 16 (30.19%) Decision-Making
4 14 (26.42%) Service Delivery
5 13 (24.53%) Problem-Solving
6 10 (18.87%) Agile Software Development
7 9 (16.98%) Business Analysis
7 9 (16.98%) ITSM
7 9 (16.98%) Process Improvement
8 8 (15.09%) Network Load Balancing
9 7 (13.21%) Coaching
9 7 (13.21%) Cryptography
9 7 (13.21%) DevOps
9 7 (13.21%) Escalation Management
9 7 (13.21%) Proactive Management
9 7 (13.21%) Statistics
10 6 (11.32%) Network Management
10 6 (11.32%) Network Monitoring
11 5 (9.43%) Continuous Improvement
11 5 (9.43%) Mentoring
Programming Languages
1 3 (5.66%) Shell Script
1 3 (5.66%) SQL
2 1 (1.89%) C
Qualifications
1 28 (52.83%) Security Cleared
2 18 (33.96%) SC Cleared
3 7 (13.21%) Cisco Certification
4 6 (11.32%) CCNA
5 3 (5.66%) Degree
6 2 (3.77%) APMG
6 2 (3.77%) CCNP
7 1 (1.89%) CCDP
7 1 (1.89%) CCIE
7 1 (1.89%) Chartered Engineer
7 1 (1.89%) CISM
7 1 (1.89%) CISSP
7 1 (1.89%) DV Cleared
7 1 (1.89%) ITIL Certification
7 1 (1.89%) PRINCE2 Certification
7 1 (1.89%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 6 (11.32%) QA
2 4 (7.55%) JSP 440
2 4 (7.55%) SLA
3 3 (5.66%) ISO/IEC 20000
4 1 (1.89%) Data Quality
4 1 (1.89%) GDPR
4 1 (1.89%) PMO
System Software
1 8 (15.09%) Active Directory
2 3 (5.66%) Oracle RAC
2 3 (5.66%) VMware Infrastructure
2 3 (5.66%) XenApp
2 3 (5.66%) XenDesktop
3 2 (3.77%) VMware ESXi
4 1 (1.89%) Virtual Servers
Systems Management
1 6 (11.32%) SCCM
2 4 (7.55%) Tivoli Storage Manager
3 3 (5.66%) Microsoft Clustering
3 3 (5.66%) SCOM
3 3 (5.66%) vCenter Server
4 2 (3.77%) Puppet
4 2 (3.77%) vMotion
5 1 (1.89%) HP SIM
5 1 (1.89%) Nagios
5 1 (1.89%) SnapMirror
5 1 (1.89%) SnapVault
5 1 (1.89%) ZABBIX
Vendors
1 12 (22.64%) Cisco
1 12 (22.64%) HP
2 11 (20.75%) Microsoft
3 10 (18.87%) F5
4 9 (16.98%) CheckPoint
4 9 (16.98%) Juniper
4 9 (16.98%) McAfee
5 5 (9.43%) 3PAR
5 5 (9.43%) EMC
5 5 (9.43%) Google
5 5 (9.43%) Remedy
6 4 (7.55%) BMC
6 4 (7.55%) Oracle
6 4 (7.55%) ServiceNow
7 3 (5.66%) VMware
8 2 (3.77%) Apple
8 2 (3.77%) BT
8 2 (3.77%) Citrix
8 2 (3.77%) Red Hat
9 1 (1.89%) SAP