Period
to 17 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 July 2018 with a comparison to the same period in the previous 2 years.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 77 52 60
Rank change year-on-year -25 +8 +9
Permanent jobs citing Service Management 29 22 39
As % of all permanent IT jobs advertised in Newcastle upon Tyne 2.47% 3.34% 4.02%
As % of the Processes & Methodologies category 2.72% 3.74% 4.67%
Number of salaries quoted 33 19 29
Newcastle upon Tyne median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% +30.29%
10th Percentile £25,500 £30,750 £26,550
90th Percentile £49,750 £48,750 £48,000
Tyne and Wear median annual salary £40,000 £37,500 £40,000
% change year-on-year +6.67% -6.25% +26.58%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for process or methodology skills 1,068 588 836
As % of all permanent IT jobs advertised in Newcastle upon Tyne 91.05% 89.36% 86.10%
Number of salaries quoted 903 510 732
Newcastle upon Tyne median annual salary £41,500 £37,500 £37,500
Median salary % change year-on-year +10.67% - -
10th Percentile £22,500 £22,500 £25,000
90th Percentile £62,690 £52,625 £60,000
Tyne and Wear median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Newcastle upon Tyne.

Salary trend for Service Management in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 17 July 2018.

Salary histogram for Service Management in Newcastle upon Tyne

For the 6 months to 17 July 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 25 (86.21%) ITIL
2 15 (51.72%) Banking
3 11 (37.93%) SLA
4 10 (34.48%) ITIL Certification
4 10 (34.48%) ITSM
4 10 (34.48%) Finance
5 9 (31.03%) Change Management
6 8 (27.59%) Windows
6 8 (27.59%) Problem Management
7 7 (24.14%) Problem-Solving
7 7 (24.14%) Configuration Management
8 6 (20.69%) Microsoft
8 6 (20.69%) Analytical Skills
9 5 (17.24%) Incident Management
9 5 (17.24%) Windows 7
9 5 (17.24%) Publishing
10 4 (13.79%) Mentoring
11 3 (10.34%) Continuous Improvement
11 3 (10.34%) Proactive Monitoring
11 3 (10.34%) Windows 10
11 3 (10.34%) Retail
11 3 (10.34%) Asset Management
11 3 (10.34%) Active Directory
12 2 (6.90%) Shell Script
12 2 (6.90%) SQLPlus
12 2 (6.90%) Oracle Reports
12 2 (6.90%) Unix
12 2 (6.90%) Toad
12 2 (6.90%) RDBMS
12 2 (6.90%) SQL

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.45%) IIS
Applications
1 2 (6.90%) Microsoft Office
Communications & Networking
1 1 (3.45%) Firewall
1 1 (3.45%) Internet
1 1 (3.45%) LAN
1 1 (3.45%) VoIP
1 1 (3.45%) WAN
1 1 (3.45%) Wi-Fi
Database & Business Intelligence
1 2 (6.90%) Oracle Database
1 2 (6.90%) Oracle Reports
1 2 (6.90%) RDBMS
1 2 (6.90%) Relational Database
1 2 (6.90%) SQL Server
1 2 (6.90%) SQLPlus
2 1 (3.45%) Data Warehouse
Development Applications
1 2 (6.90%) SQL Server Management Studio (SSMS)
1 2 (6.90%) Toad
General
1 15 (51.72%) Banking
2 10 (34.48%) Finance
3 5 (17.24%) Publishing
4 3 (10.34%) Retail
5 2 (6.90%) Back Office
6 1 (3.45%) Telecoms
Job Titles
1 8 (27.59%) Analyst
1 8 (27.59%) Service Analyst
1 8 (27.59%) Service Desk Analyst
2 6 (20.69%) IT Analyst
2 6 (20.69%) IT Manager
3 5 (17.24%) Digital Analyst
3 5 (17.24%) IT Support
3 5 (17.24%) IT Support Analyst
3 5 (17.24%) Service Desk Support
3 5 (17.24%) Service Desk Support Analyst
3 5 (17.24%) Technical Analyst
3 5 (17.24%) Technical Services Analyst
4 4 (13.79%) Incident Manager
4 4 (13.79%) Problem Manager
4 4 (13.79%) Team Leader
5 3 (10.34%) Service Desk Team Leader
5 3 (10.34%) Service Manager
5 3 (10.34%) Technical Support
5 3 (10.34%) Technical Support Analyst
6 2 (6.90%) Service Desk Manager
Miscellaneous
1 6 (20.69%) Analytical Skills
2 2 (6.90%) Management Information System
3 1 (3.45%) Client/Server
Operating Systems
1 8 (27.59%) Windows
2 5 (17.24%) Windows 7
3 3 (10.34%) Windows 10
4 2 (6.90%) Unix
5 1 (3.45%) Windows Server
5 1 (3.45%) Windows Server 2003
5 1 (3.45%) Windows Server 2008
5 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 25 (86.21%) ITIL
2 10 (34.48%) ITSM
3 9 (31.03%) Change Management
4 8 (27.59%) Problem Management
5 7 (24.14%) Configuration Management
5 7 (24.14%) Problem-Solving
6 5 (17.24%) Incident Management
7 4 (13.79%) Mentoring
8 3 (10.34%) Asset Management
8 3 (10.34%) Continuous Improvement
8 3 (10.34%) Proactive Monitoring
9 2 (6.90%) Agile Software Development
9 2 (6.90%) Capacity Management
9 2 (6.90%) Coaching
9 2 (6.90%) Data Protection
9 2 (6.90%) Disaster Recovery
9 2 (6.90%) Release Management
9 2 (6.90%) Service Delivery
10 1 (3.45%) Scrum
10 1 (3.45%) Stakeholder Management
Programming Languages
1 2 (6.90%) Shell Script
1 2 (6.90%) SQL
Qualifications
1 10 (34.48%) ITIL Certification
2 2 (6.90%) ITIL Foundation Certificate
3 1 (3.45%) BC Cleared
3 1 (3.45%) BPSS Clearance
3 1 (3.45%) CCNA
3 1 (3.45%) Cisco Certification
3 1 (3.45%) DBS Check
3 1 (3.45%) Degree
3 1 (3.45%) MCSE
3 1 (3.45%) Microsoft Certification
3 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 11 (37.93%) SLA
2 1 (3.45%) Disclosure Scotland
2 1 (3.45%) ISO/IEC 20000
2 1 (3.45%) ISO/IEC 27001
System Software
1 3 (10.34%) Active Directory
2 1 (3.45%) Terminal Server
Vendors
1 6 (20.69%) Microsoft
2 2 (6.90%) Oracle
3 1 (3.45%) Cisco
3 1 (3.45%) Citrix
3 1 (3.45%) Meraki
3 1 (3.45%) ServiceNow