Period
to 12 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 12 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
12 Nov 2018
Same period 2017 Same period 2016
Rank 56 45 58
Rank change year-on-year -11 +13 -9
Permanent jobs citing Service Management 42 31 36
As % of all permanent IT jobs advertised in Newcastle upon Tyne 4.53% 4.51% 3.64%
As % of the Processes & Methodologies category 4.83% 4.98% 4.30%
Number of salaries quoted 37 25 30
Newcastle upon Tyne median annual salary £60,000 £39,131 £45,000
Median salary % change year-on-year +53.33% -13.04% -2.17%
10th Percentile £25,450 £31,900 £28,500
90th Percentile £72,312 £47,500 £53,750
Tyne and Wear median annual salary £49,482 £42,500 £45,000
% change year-on-year +16.43% -5.56% +7.14%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for process or methodology skills 869 622 838
As % of all permanent IT jobs advertised in Newcastle upon Tyne 93.64% 90.41% 84.82%
Number of salaries quoted 735 536 690
Newcastle upon Tyne median annual salary £42,500 £39,513 £40,000
Median salary % change year-on-year +7.56% -1.22% +6.67%
10th Percentile £24,100 £23,000 £26,250
90th Percentile £67,500 £64,063 £60,000
Tyne and Wear median annual salary £40,000 £40,000 £40,000

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Newcastle upon Tyne.

Salary trend for Service Management in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 12 November 2018.

Salary histogram for Service Management in Newcastle upon Tyne

For the 6 months to 12 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 26 (61.90%) Agile Software Development
2 24 (57.14%) ITIL
3 23 (54.76%) Mentoring
4 22 (52.38%) Coaching
5 21 (50.00%) Analytics
6 18 (42.86%) Problem-Solving
7 17 (40.48%) Analytical Skills
7 17 (40.48%) Windows
8 16 (38.10%) VMware
9 15 (35.71%) Windows Server
10 14 (33.33%) Windows Server 2012
10 14 (33.33%) Infrastructure Engineering
10 14 (33.33%) Windows Server 2008
10 14 (33.33%) Red Hat Enterprise Linux
10 14 (33.33%) Linux
10 14 (33.33%) HP
10 14 (33.33%) Red Hat
10 14 (33.33%) Windows Server 2003
11 13 (30.95%) Active Directory
11 13 (30.95%) ITSM
12 12 (28.57%) Change Management
13 11 (26.19%) Server Management
13 11 (26.19%) Digital Transformation Programme
14 10 (23.81%) Service Delivery
14 10 (23.81%) Microsoft
15 8 (19.05%) Configuration Management
16 7 (16.67%) Banking
17 6 (14.29%) Security Cleared
17 6 (14.29%) ITIL Certification
17 6 (14.29%) Data Warehouse

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.38%) IIS
Applications
1 1 (2.38%) Microsoft Office
Cloud Services
1 2 (4.76%) SaaS
Communications & Networking
1 2 (4.76%) LAN
2 1 (2.38%) Firewall
2 1 (2.38%) Internet
2 1 (2.38%) SMS
2 1 (2.38%) VoIP
2 1 (2.38%) WAN
2 1 (2.38%) Wi-Fi
Database & Business Intelligence
1 6 (14.29%) Data Warehouse
2 3 (7.14%) SQL Server
3 2 (4.76%) Oracle Database
3 2 (4.76%) RDBMS
3 2 (4.76%) Relational Database
3 2 (4.76%) SQLPlus
4 1 (2.38%) Power BI
Development Applications
1 2 (4.76%) GitLab
General
1 7 (16.67%) Banking
2 4 (9.52%) Retail
3 3 (7.14%) Advertising
4 2 (4.76%) Finance
5 1 (2.38%) Telecoms
Job Titles
1 18 (42.86%) Support Engineer
2 16 (38.10%) Infrastructure Engineer
3 15 (35.71%) Infrastructure Support
3 15 (35.71%) Infrastructure Support Engineer
3 15 (35.71%) IT Support
3 15 (35.71%) Server Engineer
3 15 (35.71%) Server Support
3 15 (35.71%) Server Support Engineer
4 12 (28.57%) Senior Infrastructure Engineer
5 11 (26.19%) IT Engineer
5 11 (26.19%) IT Support Engineer
5 11 (26.19%) Senior Infrastructure Support Engineer
5 11 (26.19%) Senior Server Engineer
5 11 (26.19%) Senior Server Support Engineer
6 9 (21.43%) IT Infrastructure Engineer
6 9 (21.43%) Senior IT Engineer
6 9 (21.43%) Senior IT Support
7 8 (19.05%) Analyst
8 7 (16.67%) Service Analyst
8 7 (16.67%) Service Desk Analyst
Miscellaneous
1 17 (40.48%) Analytical Skills
2 3 (7.14%) Greenfield Project
2 3 (7.14%) User Experience
3 2 (4.76%) Client/Server
3 2 (4.76%) Clustering
3 2 (4.76%) Reference Data
4 1 (2.38%) CMDB
4 1 (2.38%) Mainframe
Operating Systems
1 17 (40.48%) Windows
2 15 (35.71%) Windows Server
3 14 (33.33%) Linux
3 14 (33.33%) Red Hat Enterprise Linux
3 14 (33.33%) Windows Server 2003
3 14 (33.33%) Windows Server 2008
3 14 (33.33%) Windows Server 2012
4 2 (4.76%) Unix
5 1 (2.38%) VME
Processes & Methodologies
1 26 (61.90%) Agile Software Development
2 24 (57.14%) ITIL
3 23 (54.76%) Mentoring
4 22 (52.38%) Coaching
5 21 (50.00%) Analytics
6 18 (42.86%) Problem-Solving
7 14 (33.33%) Infrastructure Engineering
8 13 (30.95%) ITSM
9 12 (28.57%) Change Management
10 11 (26.19%) Digital Transformation Programme
10 11 (26.19%) Server Management
11 10 (23.81%) Service Delivery
12 8 (19.05%) Configuration Management
13 4 (9.52%) Business Intelligence
13 4 (9.52%) Data Analytics
13 4 (9.52%) Multichannel Retail
13 4 (9.52%) Process Improvement
13 4 (9.52%) Root Cause Analysis
14 3 (7.14%) DevOps
14 3 (7.14%) Stakeholder and Relationship Management
Programming Languages
1 3 (7.14%) Shell Script
2 2 (4.76%) SQL
3 1 (2.38%) Perl
3 1 (2.38%) PowerShell
Qualifications
1 6 (14.29%) ITIL Certification
1 6 (14.29%) Security Cleared
2 5 (11.90%) SC Cleared
3 1 (2.38%) BC Cleared
3 1 (2.38%) BPSS Clearance
3 1 (2.38%) CCNA
3 1 (2.38%) Cisco Certification
3 1 (2.38%) DBS Check
3 1 (2.38%) Degree
3 1 (2.38%) MCSE
3 1 (2.38%) Microsoft Certification
Quality Assurance & Compliance
1 6 (14.29%) SLA
2 1 (2.38%) Disclosure Scotland
2 1 (2.38%) ISO/IEC 20000
2 1 (2.38%) ISO/IEC 27001
2 1 (2.38%) QA
System Software
1 13 (30.95%) Active Directory
2 2 (4.76%) VMware ESXi
2 2 (4.76%) VMware Infrastructure
3 1 (2.38%) EMC RecoverPoint
3 1 (2.38%) Terminal Server
Systems Management
1 2 (4.76%) Microsoft Clustering
1 2 (4.76%) Puppet
1 2 (4.76%) vMotion
2 1 (2.38%) EMC NetWorker
2 1 (2.38%) HP SIM
2 1 (2.38%) Nagios
2 1 (2.38%) NetBackup
2 1 (2.38%) Tivoli
2 1 (2.38%) Tivoli Storage Manager
Vendors
1 16 (38.10%) VMware
2 14 (33.33%) HP
2 14 (33.33%) Red Hat
3 10 (23.81%) Microsoft
4 2 (4.76%) Oracle
5 1 (2.38%) BMC
5 1 (2.38%) CA
5 1 (2.38%) Cisco
5 1 (2.38%) Citrix
5 1 (2.38%) EMC
5 1 (2.38%) IBM
5 1 (2.38%) Meraki
5 1 (2.38%) ServiceNow
5 1 (2.38%) SolarWinds