Period
to 22 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 43 52 68
Rank change year-on-year +9 +16 -1
Permanent jobs citing Service Management 52 36 17
As % of all permanent IT jobs advertised in Newcastle upon Tyne 5.87% 4.17% 2.00%
As % of the Processes & Methodologies category 6.24% 4.58% 2.35%
Number of salaries quoted 55 30 15
Newcastle upon Tyne median annual salary £48,638 £43,500 £50,000
Median salary % change year-on-year +11.81% -13.00% -2.84%
10th Percentile £27,500 £34,750 £41,250
90th Percentile £72,312 £50,750 £53,750
Tyne and Wear median annual salary £43,028 £42,700 £48,750
% change year-on-year +0.77% -12.41% -5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for process or methodology skills 834 786 723
As % of all permanent IT jobs advertised in Newcastle upon Tyne 94.13% 90.97% 85.06%
Number of salaries quoted 709 688 595
Newcastle upon Tyne median annual salary £42,500 £39,131 £37,500
Median salary % change year-on-year +8.61% +4.35% -
10th Percentile £25,000 £23,125 £22,500
90th Percentile £69,601 £67,875 £60,000
Tyne and Wear median annual salary £42,500 £40,000 £37,500
% change year-on-year +6.25% +6.67% -

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Newcastle upon Tyne.

Salary trend for Service Management in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 22 January 2019.

Salary histogram for Service Management in Newcastle upon Tyne

For the 6 months to 22 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 34 (65.38%) Agile Software Development
2 32 (61.54%) Mentoring
3 31 (59.62%) Coaching
4 28 (53.85%) ITIL
5 25 (48.08%) Analytical Skills
5 25 (48.08%) Analytics
5 25 (48.08%) Problem-Solving
6 23 (44.23%) Windows
6 23 (44.23%) Linux
7 22 (42.31%) VMware
7 22 (42.31%) Red Hat Enterprise Linux
8 21 (40.38%) Windows Server
9 18 (34.62%) ITSM
9 18 (34.62%) Active Directory
9 18 (34.62%) Red Hat
9 18 (34.62%) Infrastructure Engineering
10 15 (28.85%) HP
10 15 (28.85%) Microsoft
11 14 (26.92%) Windows Server 2003
11 14 (26.92%) Windows Server 2008
11 14 (26.92%) Digital Transformation Programme
11 14 (26.92%) Windows Server 2012
12 13 (25.00%) Service Delivery
12 13 (25.00%) Change Management
13 12 (23.08%) SQL Server
13 12 (23.08%) Server Management
14 10 (19.23%) SC Cleared
14 10 (19.23%) Security Cleared
14 10 (19.23%) SQL
15 9 (17.31%) Meraki

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.62%) MS Exchange
2 1 (1.92%) Confluence
Applications
1 1 (1.92%) Microsoft Office
Cloud Services
1 5 (9.62%) Microsoft Azure
1 5 (9.62%) Office 365
2 2 (3.85%) SaaS
Communications & Networking
1 5 (9.62%) Fibre Channel
1 5 (9.62%) SAN
1 5 (9.62%) VSAN
1 5 (9.62%) Wireless
2 4 (7.69%) Network Security
3 1 (1.92%) LAN
Database & Business Intelligence
1 12 (23.08%) SQL Server
2 6 (11.54%) Data Warehouse
3 4 (7.69%) Apache Cassandra
3 4 (7.69%) MongoDB
3 4 (7.69%) NoSQL
3 4 (7.69%) Oracle Database
3 4 (7.69%) PostgreSQL
4 2 (3.85%) RDBMS
4 2 (3.85%) Relational Database
4 2 (3.85%) SQLPlus
5 1 (1.92%) Power BI
Development Applications
1 2 (3.85%) GitLab
2 1 (1.92%) JIRA
General
1 6 (11.54%) Finance
2 5 (9.62%) Retail
3 4 (7.69%) Banking
4 3 (5.77%) Advertising
5 1 (1.92%) Marketing
Job Titles
1 19 (36.54%) Infrastructure Engineer
1 19 (36.54%) Support Engineer
2 16 (30.77%) Infrastructure Support
2 16 (30.77%) Infrastructure Support Engineer
2 16 (30.77%) Server Engineer
2 16 (30.77%) Server Support
2 16 (30.77%) Server Support Engineer
3 13 (25.00%) Senior Infrastructure Engineer
4 12 (23.08%) Senior Infrastructure Support Engineer
4 12 (23.08%) Senior Server Engineer
4 12 (23.08%) Senior Server Support Engineer
5 11 (21.15%) IT Engineer
5 11 (21.15%) IT Support
5 11 (21.15%) IT Support Engineer
6 9 (17.31%) IT Infrastructure Engineer
6 9 (17.31%) Senior IT Engineer
6 9 (17.31%) Senior IT Support
7 6 (11.54%) DBA
8 5 (9.62%) Administrator
8 5 (9.62%) Service Manager
Libraries, Frameworks & Software Standards
1 4 (7.69%) Kafka
1 4 (7.69%) RESTful
1 4 (7.69%) Web Services
2 1 (1.92%) Middleware
Miscellaneous
1 25 (48.08%) Analytical Skills
2 6 (11.54%) Clustering
3 4 (7.69%) User Experience
4 3 (5.77%) Greenfield Project
5 2 (3.85%) Client/Server
5 2 (3.85%) Reference Data
6 1 (1.92%) CMDB
6 1 (1.92%) Mainframe
Operating Systems
1 23 (44.23%) Linux
1 23 (44.23%) Windows
2 22 (42.31%) Red Hat Enterprise Linux
3 21 (40.38%) Windows Server
4 14 (26.92%) Windows Server 2003
4 14 (26.92%) Windows Server 2008
4 14 (26.92%) Windows Server 2012
5 2 (3.85%) Unix
6 1 (1.92%) VME
Processes & Methodologies
1 34 (65.38%) Agile Software Development
2 32 (61.54%) Mentoring
3 31 (59.62%) Coaching
4 28 (53.85%) ITIL
5 25 (48.08%) Analytics
5 25 (48.08%) Problem-Solving
6 18 (34.62%) Infrastructure Engineering
6 18 (34.62%) ITSM
7 14 (26.92%) Digital Transformation Programme
8 13 (25.00%) Change Management
8 13 (25.00%) Service Delivery
9 12 (23.08%) Server Management
10 8 (15.38%) Business Intelligence
11 7 (13.46%) ITIL V3
11 7 (13.46%) Performance Management
11 7 (13.46%) Project Management
12 6 (11.54%) Process Improvement
13 5 (9.62%) Application Performance Management
13 5 (9.62%) Multichannel Retail
13 5 (9.62%) Root Cause Analysis
Programming Languages
1 10 (19.23%) SQL
2 5 (9.62%) Shell Script
3 4 (7.69%) Java
3 4 (7.69%) Python
4 2 (3.85%) C
4 2 (3.85%) PL/SQL
5 1 (1.92%) Perl
5 1 (1.92%) PowerShell
Qualifications
1 10 (19.23%) SC Cleared
1 10 (19.23%) Security Cleared
2 5 (9.62%) ITIL Certification
3 2 (3.85%) BPSS Clearance
Quality Assurance & Compliance
1 3 (5.77%) QA
System Software
1 18 (34.62%) Active Directory
2 7 (13.46%) VMware ESXi
2 7 (13.46%) VMware Infrastructure
3 5 (9.62%) XenApp
4 1 (1.92%) EMC RecoverPoint
Systems Management
1 5 (9.62%) Microsoft Intune
1 5 (9.62%) SCCM
1 5 (9.62%) SCOM
2 2 (3.85%) Microsoft Clustering
2 2 (3.85%) Oracle Enterprise Manager
2 2 (3.85%) Puppet
2 2 (3.85%) vMotion
3 1 (1.92%) EMC NetWorker
3 1 (1.92%) HP SIM
3 1 (1.92%) Nagios
3 1 (1.92%) NetBackup
3 1 (1.92%) Tivoli
3 1 (1.92%) Tivoli Storage Manager
Vendors
1 22 (42.31%) VMware
2 18 (34.62%) Red Hat
3 15 (28.85%) HP
3 15 (28.85%) Microsoft
4 9 (17.31%) Meraki
5 5 (9.62%) BMC
5 5 (9.62%) Cisco
5 5 (9.62%) Citrix
6 4 (7.69%) Dynatrace
6 4 (7.69%) Oracle
7 1 (1.92%) CA
7 1 (1.92%) EMC
7 1 (1.92%) IBM
7 1 (1.92%) ServiceNow
7 1 (1.92%) SolarWinds