Period
to 20 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 46 67 67
Rank change year-on-year +21 0 +9
Permanent jobs citing Service Management 35 18 22
As % of all permanent IT jobs advertised in Newcastle upon Tyne 4.09% 2.08% 2.83%
As % of the Processes & Methodologies category 4.70% 2.51% 3.14%
Number of salaries quoted 29 16 11
Newcastle upon Tyne median annual salary £43,500 £50,000 £51,459
Median salary % change year-on-year -13.00% -2.84% -14.24%
10th Percentile £34,500 £41,250 £18,500
90th Percentile £47,500 £55,625 £58,935
Tyne and Wear median annual salary £42,700 £50,000 £51,459
% change year-on-year -14.60% -2.84% -14.24%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for process or methodology skills 745 718 701
As % of all permanent IT jobs advertised in Newcastle upon Tyne 87.03% 83.10% 90.10%
Number of salaries quoted 648 589 618
Newcastle upon Tyne median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - -
10th Percentile £23,500 £23,450 £26,250
90th Percentile £68,750 £60,000 £61,250
Tyne and Wear median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Newcastle upon Tyne.

Salary trend for Service Management in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 20 January 2018.

Salary histogram for Service Management in Newcastle upon Tyne

For the 6 months to 20 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 22 (62.86%) Service Delivery
2 19 (54.29%) ITIL
3 17 (48.57%) Change Management
4 16 (45.71%) Problem Management
5 15 (42.86%) Incident Management
6 9 (25.71%) ITSM
7 8 (22.86%) Project Management
7 8 (22.86%) Microsoft
8 6 (17.14%) Data Analysis
8 6 (17.14%) Sun
8 6 (17.14%) ITIL Certification
8 6 (17.14%) Supplier Management
8 6 (17.14%) SC Cleared
8 6 (17.14%) Security Cleared
8 6 (17.14%) ITIL V3
8 6 (17.14%) Virtual Team
9 4 (11.43%) Finance
9 4 (11.43%) Systems Management Server (SMS)
9 4 (11.43%) UML
9 4 (11.43%) Software Testing
9 4 (11.43%) Dynamics AX
9 4 (11.43%) Resource Management
9 4 (11.43%) Test Scripting
9 4 (11.43%) Swim Lanes
10 3 (8.57%) Service Delivery Management
10 3 (8.57%) Service Desk Management
10 3 (8.57%) Ticket Management
10 3 (8.57%) ERP
11 2 (5.71%) Windows
11 2 (5.71%) ISEB

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.86%) MS Exchange
Applications
1 1 (2.86%) Microsoft Office
Business Applications
1 4 (11.43%) Dynamics AX
Cloud Services
1 1 (2.86%) Office 365
Communications & Networking
1 1 (2.86%) LAN
1 1 (2.86%) SAN
1 1 (2.86%) WAN
1 1 (2.86%) Wi-Fi
Database & Business Intelligence
1 1 (2.86%) Oracle Database
1 1 (2.86%) Oracle Reports
1 1 (2.86%) RDBMS
1 1 (2.86%) Relational Database
1 1 (2.86%) SQL Server
1 1 (2.86%) SQLPlus
General
1 4 (11.43%) Finance
2 2 (5.71%) Marketing
3 1 (2.86%) Banking
Job Titles
1 11 (31.43%) Analyst
2 9 (25.71%) IT Manager
3 8 (22.86%) Service Manager
4 7 (20.00%) Delivery Manager
4 7 (20.00%) Services Delivery Manager
5 6 (17.14%) Incident Manager
5 6 (17.14%) ITIL Manager
5 6 (17.14%) Major Incident Manager
5 6 (17.14%) Service Analyst
6 5 (14.29%) Business Analyst
6 5 (14.29%) IT Services Manager
6 5 (14.29%) ITIL Service Manager
6 5 (14.29%) Service Management Analyst
7 4 (11.43%) IT Services Delivery Manager
7 4 (11.43%) ITIL Service Delivery Manager
8 2 (5.71%) Applications Support
8 2 (5.71%) Desktop Manager
8 2 (5.71%) Desktop Support
8 2 (5.71%) IT Project Manager
8 2 (5.71%) Project Manager
Libraries, Frameworks & Software Standards
1 1 (2.86%) COM
Miscellaneous
1 6 (17.14%) Virtual Team
2 1 (2.86%) Analytical Skills
Operating Systems
1 2 (5.71%) Windows
2 1 (2.86%) Unix
2 1 (2.86%) Windows 10
2 1 (2.86%) Windows Server 2008
2 1 (2.86%) Windows Server 2012
2 1 (2.86%) Windows XP
Processes & Methodologies
1 22 (62.86%) Service Delivery
2 19 (54.29%) ITIL
3 17 (48.57%) Change Management
4 16 (45.71%) Problem Management
5 15 (42.86%) Incident Management
6 9 (25.71%) ITSM
7 8 (22.86%) Project Management
8 6 (17.14%) Data Analysis
8 6 (17.14%) ITIL V3
8 6 (17.14%) Supplier Management
9 4 (11.43%) Resource Management
9 4 (11.43%) Software Testing
9 4 (11.43%) Swim Lanes
9 4 (11.43%) Test Scripting
9 4 (11.43%) UML
10 3 (8.57%) ERP
10 3 (8.57%) Service Delivery Management
10 3 (8.57%) Service Desk Management
10 3 (8.57%) Ticket Management
11 2 (5.71%) Presales
Programming Languages
1 1 (2.86%) C
1 1 (2.86%) Shell Script
1 1 (2.86%) SQL
Qualifications
1 6 (17.14%) ITIL Certification
1 6 (17.14%) SC Cleared
1 6 (17.14%) Security Cleared
2 2 (5.71%) APMP
2 2 (5.71%) ISEB
2 2 (5.71%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 2 (5.71%) PMO
2 1 (2.86%) SLA
System Software
1 1 (2.86%) Active Directory
Systems Management
1 4 (11.43%) Systems Management Server (SMS)
Vendors
1 8 (22.86%) Microsoft
2 6 (17.14%) Sun
3 1 (2.86%) Oracle