Period
to 18 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 69 50 65
Rank change year-on-year -19 +15 -12
Permanent jobs citing Service Management 33 23 32
As % of all permanent IT jobs advertised in Newcastle upon Tyne 3.06% 3.89% 3.28%
As % of the Processes & Methodologies category 3.33% 4.24% 3.82%
Number of salaries quoted 34 16 26
Newcastle upon Tyne median annual salary £40,000 £36,750 £41,500
Median salary % change year-on-year +8.84% -11.45% -19.35%
10th Percentile £20,150 £29,250 £28,500
90th Percentile £61,000 £47,500 £53,750
Tyne and Wear median annual salary £40,000 £36,750 £41,500
% change year-on-year +8.84% -11.45% -6.63%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for process or methodology skills 991 542 837
As % of all permanent IT jobs advertised in Newcastle upon Tyne 92.01% 91.55% 85.85%
Number of salaries quoted 842 449 717
Newcastle upon Tyne median annual salary £41,500 £37,500 £38,000
Median salary % change year-on-year +10.67% -1.32% +1.33%
10th Percentile £22,229 £22,500 £25,750
90th Percentile £63,750 £59,000 £62,050
Tyne and Wear median annual salary £40,000 £37,500 £37,900
% change year-on-year +6.67% -1.06% +1.07%

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Newcastle upon Tyne.

Salary trend for Service Management in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 18 September 2018.

Salary histogram for Service Management in Newcastle upon Tyne

For the 6 months to 18 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 27 (81.82%) ITIL
2 14 (42.42%) ITSM
3 13 (39.39%) Banking
4 10 (30.30%) Mentoring
4 10 (30.30%) SLA
5 9 (27.27%) ITIL Certification
5 9 (27.27%) Analytical Skills
5 9 (27.27%) Problem-Solving
6 8 (24.24%) Windows
7 7 (21.21%) Microsoft
7 7 (21.21%) Finance
7 7 (21.21%) Configuration Management
7 7 (21.21%) Service Delivery
7 7 (21.21%) Change Management
7 7 (21.21%) Coaching
7 7 (21.21%) Agile Software Development
8 6 (18.18%) Incident Management
8 6 (18.18%) Problem Management
9 5 (15.15%) Windows 7
9 5 (15.15%) Retail
10 4 (12.12%) Process Improvement
11 3 (9.09%) Project Management
11 3 (9.09%) Microsoft Office
11 3 (9.09%) Publishing
11 3 (9.09%) Stakeholder Management
11 3 (9.09%) Scrum
11 3 (9.09%) Active Directory
11 3 (9.09%) Data Warehouse
11 3 (9.09%) Data Analytics
11 3 (9.09%) DevOps

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.03%) IIS
Applications
1 3 (9.09%) Microsoft Office
Cloud Services
1 2 (6.06%) SaaS
Communications & Networking
1 1 (3.03%) Firewall
1 1 (3.03%) Internet
1 1 (3.03%) LAN
1 1 (3.03%) SMS
1 1 (3.03%) VoIP
1 1 (3.03%) WAN
1 1 (3.03%) Wi-Fi
Database & Business Intelligence
1 3 (9.09%) Data Warehouse
2 1 (3.03%) Oracle Database
2 1 (3.03%) Oracle Reports
2 1 (3.03%) RDBMS
2 1 (3.03%) Relational Database
2 1 (3.03%) SQL Server
2 1 (3.03%) SQLPlus
Development Applications
1 1 (3.03%) SQL Server Management Studio (SSMS)
1 1 (3.03%) Toad
General
1 13 (39.39%) Banking
2 7 (21.21%) Finance
3 5 (15.15%) Retail
4 3 (9.09%) Publishing
5 2 (6.06%) Back Office
6 1 (3.03%) Telecoms
Job Titles
1 9 (27.27%) Analyst
1 9 (27.27%) Service Analyst
1 9 (27.27%) Service Desk Analyst
2 7 (21.21%) IT Analyst
2 7 (21.21%) IT Manager
2 7 (21.21%) Service Manager
3 6 (18.18%) Digital Analyst
3 6 (18.18%) IT Support
3 6 (18.18%) IT Support Analyst
3 6 (18.18%) Service Desk Support
3 6 (18.18%) Service Desk Support Analyst
3 6 (18.18%) Technical Analyst
3 6 (18.18%) Technical Services Analyst
4 5 (15.15%) Team Leader
5 4 (12.12%) IT Services Manager
5 4 (12.12%) Service Desk Team Leader
5 4 (12.12%) Technical Support
5 4 (12.12%) Technical Support Analyst
6 3 (9.09%) Incident Manager
6 3 (9.09%) Problem Manager
Miscellaneous
1 9 (27.27%) Analytical Skills
2 2 (6.06%) Management Information System
2 2 (6.06%) User Experience
3 1 (3.03%) Client/Server
3 1 (3.03%) CMDB
3 1 (3.03%) Greenfield Project
3 1 (3.03%) Mainframe
Operating Systems
1 8 (24.24%) Windows
2 5 (15.15%) Windows 7
3 3 (9.09%) Windows 10
4 2 (6.06%) Windows Server
5 1 (3.03%) Linux
5 1 (3.03%) Red Hat Enterprise Linux
5 1 (3.03%) Unix
5 1 (3.03%) VME
5 1 (3.03%) Windows Server 2003
5 1 (3.03%) Windows Server 2008
5 1 (3.03%) Windows Server 2012
Processes & Methodologies
1 27 (81.82%) ITIL
2 14 (42.42%) ITSM
3 10 (30.30%) Mentoring
4 9 (27.27%) Problem-Solving
5 7 (21.21%) Agile Software Development
5 7 (21.21%) Change Management
5 7 (21.21%) Coaching
5 7 (21.21%) Configuration Management
5 7 (21.21%) Service Delivery
6 6 (18.18%) Incident Management
6 6 (18.18%) Problem Management
7 4 (12.12%) Process Improvement
8 3 (9.09%) Analytics
8 3 (9.09%) Data Analytics
8 3 (9.09%) DevOps
8 3 (9.09%) Multichannel Retail
8 3 (9.09%) Proactive Monitoring
8 3 (9.09%) Project Management
8 3 (9.09%) Stakeholder and Relationship Management
8 3 (9.09%) Stakeholder Management
Programming Languages
1 2 (6.06%) Shell Script
2 1 (3.03%) Perl
2 1 (3.03%) PowerShell
2 1 (3.03%) SQL
Qualifications
1 9 (27.27%) ITIL Certification
2 2 (6.06%) ITIL Foundation Certificate
2 2 (6.06%) Security Cleared
3 1 (3.03%) BC Cleared
3 1 (3.03%) BPSS Clearance
3 1 (3.03%) CCNA
3 1 (3.03%) Cisco Certification
3 1 (3.03%) DBS Check
3 1 (3.03%) Degree
3 1 (3.03%) MCSE
3 1 (3.03%) Microsoft Certification
3 1 (3.03%) SC Cleared
Quality Assurance & Compliance
1 10 (30.30%) SLA
2 1 (3.03%) Disclosure Scotland
2 1 (3.03%) ISO/IEC 20000
2 1 (3.03%) ISO/IEC 27001
System Software
1 3 (9.09%) Active Directory
2 1 (3.03%) Terminal Server
Systems Management
1 1 (3.03%) HP SIM
1 1 (3.03%) Nagios
Vendors
1 7 (21.21%) Microsoft
2 1 (3.03%) BMC
2 1 (3.03%) CA
2 1 (3.03%) Cisco
2 1 (3.03%) Citrix
2 1 (3.03%) HP
2 1 (3.03%) Meraki
2 1 (3.03%) Oracle
2 1 (3.03%) Red Hat
2 1 (3.03%) ServiceNow
2 1 (3.03%) SolarWinds