Period
to 5 December 2019

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 5 December 2019 with a comparison to the same period in the previous 2 years.

Service Management
Tyne and Wear > Newcastle upon Tyne
6 months to
5 Dec 2019
Same period 2018 Same period 2017
Rank 24 52 47
Rank change year-on-year +28 -5 +11
Permanent jobs citing Service Management 62 52 30
As % of all permanent IT jobs advertised in Newcastle upon Tyne 8.09% 5.38% 3.90%
As % of the Processes & Methodologies category 8.64% 5.73% 4.30%
Number of salaries quoted 59 51 25
Newcastle upon Tyne median annual salary £43,920 £49,482 £40,000
Median salary % change year-on-year -11.24% +23.71% -11.11%
10th Percentile £27,112 £25,750 £31,900
90th Percentile £72,312 £72,312 £47,500
Tyne and Wear median annual salary £43,920 £45,327 £42,500
% change year-on-year -3.10% +6.65% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for process or methodology skills.

All Process and Methodology Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for process or methodology skills 718 908 698
As % of all permanent IT jobs advertised in Newcastle upon Tyne 93.73% 93.90% 90.65%
Number of salaries quoted 554 767 602
Newcastle upon Tyne median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £24,075 £24,450 £23,500
90th Percentile £65,000 £67,500 £65,000
Tyne and Wear median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Management
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Service Management as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Service Management in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Newcastle upon Tyne.

Salary trend for Service Management in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing Service Management in Newcastle upon Tyne over the 6 months to 5 December 2019.

Salary histogram for Service Management in Newcastle upon Tyne

For the 6 months to 5 December 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region with a requirement for Service Management.

1 41 (66.13%) Coaching
2 38 (61.29%) Mentoring
3 36 (58.06%) Agile Software Development
4 34 (54.84%) ITIL
5 26 (41.94%) Analytics
6 24 (38.71%) Public Sector
7 21 (33.87%) Change Management
8 18 (29.03%) Digital Transformation Programme
9 16 (25.81%) Problem Management
10 14 (22.58%) Incident Management
11 13 (20.97%) SaaS
11 13 (20.97%) Infrastructure Engineering
12 12 (19.35%) ITSM
13 9 (14.52%) SLA
13 9 (14.52%) Data Analytics
14 8 (12.90%) Office 365
14 8 (12.90%) PaaS
14 8 (12.90%) Performance Management
14 8 (12.90%) User Experience
14 8 (12.90%) ServiceNow
14 8 (12.90%) Project Management
14 8 (12.90%) Disaster Recovery
14 8 (12.90%) Banking
14 8 (12.90%) Collaborative Working
15 7 (11.29%) Risk Management
15 7 (11.29%) Service Delivery
15 7 (11.29%) Microsoft
15 7 (11.29%) Active Directory
15 7 (11.29%) Linux
15 7 (11.29%) Machine Learning

Service Management
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.45%) Skype for Business
2 3 (4.84%) PowerExchange
2 3 (4.84%) SAS
3 2 (3.23%) SharePoint
Applications
1 2 (3.23%) Microsoft Excel
1 2 (3.23%) Microsoft Office
1 2 (3.23%) Microsoft Project
Cloud Services
1 13 (20.97%) SaaS
2 8 (12.90%) Office 365
2 8 (12.90%) PaaS
3 6 (9.68%) Azure
4 2 (3.23%) AWS
5 1 (1.61%) Cloud Computing
Communications & Networking
1 5 (8.06%) ATM
2 4 (6.45%) Intranet
2 4 (6.45%) Remote Desktop
2 4 (6.45%) Skype
3 2 (3.23%) SSL
4 1 (1.61%) Internet
4 1 (1.61%) LAN
4 1 (1.61%) NAS
4 1 (1.61%) SAN
4 1 (1.61%) TCP/IP
4 1 (1.61%) WAN
4 1 (1.61%) Wi-Fi
Database & Business Intelligence
1 4 (6.45%) DB2
1 4 (6.45%) MongoDB
1 4 (6.45%) Oracle Reports
2 3 (4.84%) Data Warehouse
2 3 (4.84%) PowerCenter
3 1 (1.61%) Big Data
Development Applications
1 2 (3.23%) JIRA
2 1 (1.61%) GitLab
General
1 24 (38.71%) Public Sector
2 8 (12.90%) Banking
3 6 (9.68%) Finance
4 4 (6.45%) Retail
5 1 (1.61%) Telecoms
Job Titles
1 19 (30.65%) Service Manager
2 12 (19.35%) Infrastructure Engineer
3 7 (11.29%) IT Manager
3 7 (11.29%) IT Services Manager
3 7 (11.29%) Support Engineer
4 6 (9.68%) Senior Infrastructure Engineer
5 5 (8.06%) Linux Engineer
5 5 (8.06%) Linux Server Engineer
5 5 (8.06%) Linux Support
5 5 (8.06%) Linux Support Engineer
5 5 (8.06%) Server Engineer
5 5 (8.06%) Server Support
5 5 (8.06%) Server Support Engineer
5 5 (8.06%) Service Transition Manager
5 5 (8.06%) Transition Manager
6 4 (6.45%) Infrastructure Operations Engineer
6 4 (6.45%) Infrastructure Support
6 4 (6.45%) Senior DB2 DBA
6 4 (6.45%) Senior Server Support Engineer
6 4 (6.45%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 6 (9.68%) LDAP
1 6 (9.68%) Natural Language Processing
2 2 (3.23%) Ajax
2 2 (3.23%) AngularJS
2 2 (3.23%) CSS
2 2 (3.23%) HTML
2 2 (3.23%) HTML5
2 2 (3.23%) JDBC
2 2 (3.23%) Middleware
2 2 (3.23%) ODBC
2 2 (3.23%) REST
2 2 (3.23%) SAML
2 2 (3.23%) SOAP
2 2 (3.23%) Twitter Bootstrap
2 2 (3.23%) Web Services
2 2 (3.23%) XML
3 1 (1.61%) .NET
3 1 (1.61%) ASP.NET
3 1 (1.61%) ASP.NET MVC
3 1 (1.61%) COM
Miscellaneous
1 8 (12.90%) User Experience
2 6 (9.68%) Robotics
3 5 (8.06%) Data Centre
4 4 (6.45%) Analytical Skills
4 4 (6.45%) Management Information System
5 3 (4.84%) CMDB
6 1 (1.61%) Cyberthreat
6 1 (1.61%) EMC VMAX
6 1 (1.61%) HACMP
6 1 (1.61%) Replication
6 1 (1.61%) Video Conferencing
Operating Systems
1 7 (11.29%) Linux
2 5 (8.06%) Red Hat Enterprise Linux
2 5 (8.06%) Windows
3 4 (6.45%) Unix
3 4 (6.45%) Windows Server
4 3 (4.84%) Windows Server 2003
4 3 (4.84%) Windows Server 2008
4 3 (4.84%) Windows Server 2012
5 1 (1.61%) AIX
5 1 (1.61%) Data ONTAP
Processes & Methodologies
1 41 (66.13%) Coaching
2 38 (61.29%) Mentoring
3 36 (58.06%) Agile Software Development
4 34 (54.84%) ITIL
5 26 (41.94%) Analytics
6 21 (33.87%) Change Management
7 18 (29.03%) Digital Transformation Programme
8 16 (25.81%) Problem Management
9 14 (22.58%) Incident Management
10 13 (20.97%) Infrastructure Engineering
11 12 (19.35%) ITSM
12 9 (14.52%) Data Analytics
13 8 (12.90%) Collaborative Working
13 8 (12.90%) Disaster Recovery
13 8 (12.90%) Performance Management
13 8 (12.90%) Project Management
14 7 (11.29%) Machine Learning
14 7 (11.29%) Risk Management
14 7 (11.29%) Service Delivery
15 6 (9.68%) Product Management
Programming Languages
1 5 (8.06%) SQL
2 3 (4.84%) Bash Shell
2 3 (4.84%) JavaScript
2 3 (4.84%) Korn
2 3 (4.84%) Python
3 1 (1.61%) C#
Qualifications
1 5 (8.06%) ITIL Certification
1 5 (8.06%) Security Cleared
2 2 (3.23%) MCSA
2 2 (3.23%) MCSE
2 2 (3.23%) Microsoft Certification
3 1 (1.61%) BPSS Clearance
3 1 (1.61%) SC Cleared
Quality Assurance & Compliance
1 9 (14.52%) SLA
2 5 (8.06%) QA
3 3 (4.84%) Data Quality
System Software
1 7 (11.29%) Active Directory
2 6 (9.68%) IAG
3 1 (1.61%) GPFS
3 1 (1.61%) VMware ESXi
3 1 (1.61%) VMware Infrastructure
Systems Management
1 2 (3.23%) Single Sign-On
2 1 (1.61%) EMC NetWorker
2 1 (1.61%) Puppet
2 1 (1.61%) SCCM
2 1 (1.61%) SnapMirror
2 1 (1.61%) SnapVault
2 1 (1.61%) Tivoli Storage Manager
2 1 (1.61%) vMotion
Vendors
1 8 (12.90%) ServiceNow
2 7 (11.29%) Microsoft
3 5 (8.06%) BMC
3 5 (8.06%) HP
3 5 (8.06%) Red Hat
3 5 (8.06%) VMware
4 4 (6.45%) Oracle
5 3 (4.84%) Dynatrace
5 3 (4.84%) IBM
5 3 (4.84%) Informatica
5 3 (4.84%) NetScout
5 3 (4.84%) Snow
6 2 (3.23%) EMC
7 1 (1.61%) BT
7 1 (1.61%) Capita
7 1 (1.61%) Cisco
7 1 (1.61%) Citrix
7 1 (1.61%) Meraki
7 1 (1.61%) NetApp
7 1 (1.61%) WorldPay