Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers vacancies from the 6 months leading up to 18 September 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 101 139 127
Rank change year-on-year +38 -12 +11
Contract jobs citing Service Delivery 712 581 848
As % of all contract jobs advertised in England 2.56% 1.76% 2.02%
As % of the Processes & Methodologies category 2.82% 2.05% 2.27%
Number of daily rates quoted 397 295 553
10th Percentile £200 £211 £219
25th Percentile £325 £325 £375
Median daily rate (50th Percentile) £450 £495 £513
Median % change year-on-year -9.09% -3.41% -2.38%
75th Percentile £575 £590 £600
90th Percentile £675 £688 £694
UK median daily rate £450 £475 £514
% change year-on-year -5.26% -7.50% -2.19%
Number of hourly rates quoted 108 102 73
10th Percentile £13.25 £14.16 -
25th Percentile £14.99 £15.00 £13.41
Median hourly rate £17.83 £16.23 £18.50
Median % change year-on-year +9.86% -12.27% +35.43%
75th Percentile £23.46 £16.85 £58.75
90th Percentile £42.58 £18.00 £79.50
UK median hourly rate £17.30 £16.23 £18.93
% change year-on-year +6.59% -14.26% +28.56%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 25,260 28,349 37,379
As % of all contract IT jobs advertised in England 90.90% 86.08% 89.16%
Number of daily rates quoted 16,060 17,666 25,846
10th Percentile £300 £313 £319
25th Percentile £405 £420 £430
Median daily rate (50th Percentile) £510 £525 £550
Median % change year-on-year -2.86% -4.55% -
75th Percentile £625 £645 £656
90th Percentile £738 £750 £750
UK median daily rate £500 £525 £540
% change year-on-year -4.76% -2.78% -1.82%
Number of hourly rates quoted 1,499 1,306 1,419
10th Percentile £14.38 £14.92 £14.25
25th Percentile £17.87 £20.00 £19.00
Median hourly rate £25.15 £43.00 £43.90
Median % change year-on-year -41.51% -2.05% +51.38%
75th Percentile £50.00 £66.50 £65.00
90th Percentile £68.00 £75.00 £77.60
UK median hourly rate £25.15 £43.00 £43.00
% change year-on-year -41.51% - +48.28%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 18 September 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 18 September 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 18 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +81 251 £500 - 315
North of England +29 130 £400 -19.95% 186
South East +17 92 £450 -5.26% 292
Midlands +6 83 £402 -19.60% 103
South West +26 82 £375 -16.67% 79
North West +14 79 £450 +14.29% 113
East of England -20 57 £225 -35.71% 85
West Midlands -2 45 £400 -29.67% 63
Yorkshire +7 43 £400 -23.81% 47
East Midlands +16 38 £442 -10.34% 37
North East +5 10 £292 -50.51% 27
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (3.09%) Microsoft Exchange
1 22 (3.09%) SharePoint
2 16 (2.25%) Confluence
3 5 (0.70%) Exchange Server 2010
4 2 (0.28%) CICS
4 2 (0.28%) Skype for Business
4 2 (0.28%) WebLogic
4 2 (0.28%) WebSphere
4 2 (0.28%) WildFly
5 1 (0.14%) Apache
5 1 (0.14%) Camunda
5 1 (0.14%) Documentum
Applications
1 60 (8.43%) Microsoft Excel
2 49 (6.88%) Microsoft Office
3 37 (5.20%) Microsoft PowerPoint
4 6 (0.84%) Spreadsheet
5 5 (0.70%) MS Visio
6 3 (0.42%) Microsoft Project
7 1 (0.14%) Camtasia
7 1 (0.14%) Chatbot
7 1 (0.14%) Final Cut Pro
7 1 (0.14%) Revit
7 1 (0.14%) Simulink
Business Applications
1 16 (2.25%) Remedy ITSM
2 8 (1.12%) SAP S/4HANA
3 7 (0.98%) Dynamics CRM
4 5 (0.70%) SAP SD
5 4 (0.56%) ContrOCC
6 2 (0.28%) assyst
6 2 (0.28%) iTrent
6 2 (0.28%) Kondor
6 2 (0.28%) NetSuite
6 2 (0.28%) Oracle ERP
6 2 (0.28%) SAP ERP
6 2 (0.28%) Unit4 Business World
7 1 (0.14%) Academy Housing
7 1 (0.14%) NEC Housing
7 1 (0.14%) ResourceLink
7 1 (0.14%) SAP HCM
7 1 (0.14%) SAP Oil and Gas
Cloud Services
1 68 (9.55%) Microsoft 365
2 67 (9.41%) Azure
3 38 (5.34%) AWS
4 30 (4.21%) Power Platform
5 27 (3.79%) Entra ID
5 27 (3.79%) SaaS
6 12 (1.69%) GCP
7 11 (1.54%) OneDrive
7 11 (1.54%) Serverless
8 9 (1.26%) Power Automate
9 7 (0.98%) GitHub
10 6 (0.84%) AWS Lambda
10 6 (0.84%) Azure DevOps
10 6 (0.84%) Azure Monitor
11 5 (0.70%) Amazon CloudWatch
11 5 (0.70%) Amazon S3
11 5 (0.70%) SuccessFactors
12 4 (0.56%) AWS CloudFormation
12 4 (0.56%) IaaS
12 4 (0.56%) Lucidchart
Communications & Networking
1 29 (4.07%) VPN
2 25 (3.51%) Firewall
3 22 (3.09%) DNS
4 17 (2.39%) DHCP
4 17 (2.39%) TCP/IP
5 14 (1.97%) Wi-Fi
6 13 (1.83%) WAN
7 9 (1.26%) LAN
8 7 (0.98%) Network Security
8 7 (0.98%) VoIP
9 6 (0.84%) Wireless
10 4 (0.56%) SD-WAN
10 4 (0.56%) VLAN
11 3 (0.42%) Internet
11 3 (0.42%) SAN
11 3 (0.42%) Skype
12 2 (0.28%) Cisco ISE
12 2 (0.28%) NAS
12 2 (0.28%) PABX
12 2 (0.28%) VSAN
Database & Business Intelligence
1 26 (3.65%) Power BI
2 10 (1.40%) SQL Server
3 8 (1.12%) Data Mining
4 5 (0.70%) MySQL
4 5 (0.70%) Relational Database
4 5 (0.70%) SAP HANA
5 4 (0.56%) Data Warehouse
5 4 (0.56%) NoSQL
6 3 (0.42%) DynamoDB
6 3 (0.42%) InfluxDB
6 3 (0.42%) MongoDB
6 3 (0.42%) RDBMS
6 3 (0.42%) Snowflake Schema
6 3 (0.42%) Tableau
7 2 (0.28%) Amazon Athena
7 2 (0.28%) Amazon RDS
7 2 (0.28%) Data Lake
7 2 (0.28%) Easytrieve
7 2 (0.28%) Looker
8 1 (0.14%) DataStage
Development Applications
1 31 (4.35%) JIRA
2 15 (2.11%) Jenkins
3 12 (1.69%) Git
4 8 (1.12%) GitLab
5 7 (0.98%) Postman
6 5 (0.70%) LSMW
7 3 (0.42%) Maven
8 2 (0.28%) Gradle
9 1 (0.14%) Artifactory
9 1 (0.14%) CircleCI
9 1 (0.14%) Cucumber
9 1 (0.14%) Eclipse
9 1 (0.14%) REST Assured
9 1 (0.14%) ScriptRunner
9 1 (0.14%) SoapUI
9 1 (0.14%) Subversion
9 1 (0.14%) TeamCity
9 1 (0.14%) TestDirector
General
1 322 (45.22%) Social Skills
2 125 (17.56%) Finance
3 95 (13.34%) Public Sector
4 85 (11.94%) Analytical Skills
5 42 (5.90%) Telecoms
6 40 (5.62%) Organisational Skills
7 35 (4.92%) Legal
8 31 (4.35%) Banking
9 23 (3.23%) Local Government
10 21 (2.95%) Influencing Skills
11 20 (2.81%) Manufacturing
12 16 (2.25%) Electronics
12 16 (2.25%) Marketing
13 15 (2.11%) Presentation Skills
14 14 (1.97%) Inclusion and Diversity
15 12 (1.69%) Documentation Skills
15 12 (1.69%) Military
15 12 (1.69%) Retail
16 10 (1.40%) Investment Banking
17 9 (1.26%) German Language
Job Titles
1 121 (16.99%) Analyst
2 88 (12.36%) Service Manager
3 65 (9.13%) Lead
4 58 (8.15%) Delivery Manager
5 44 (6.18%) Senior
5 44 (6.18%) Service Delivery Manager
6 42 (5.90%) Architect
7 34 (4.78%) Support Engineer
8 33 (4.63%) Service Analyst
9 29 (4.07%) IT Support
10 27 (3.79%) IT Manager
10 27 (3.79%) Support Analyst
11 24 (3.37%) Business Analyst
12 23 (3.23%) Developer
12 23 (3.23%) Project Manager
13 22 (3.09%) Administrator
13 22 (3.09%) Consultant
13 22 (3.09%) Solutions Architect
14 20 (2.81%) IT Services Manager
14 20 (2.81%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 15 (2.11%) REST
2 10 (1.40%) SOAP
3 8 (1.12%) JSON
3 8 (1.12%) Kafka
3 8 (1.12%) RESTful
3 8 (1.12%) Web Services
4 6 (0.84%) Middleware
5 5 (0.70%) BAPI
5 5 (0.70%) EDI
5 5 (0.70%) IDoc
5 5 (0.70%) SAP ALE
5 5 (0.70%) SAP Fiori
6 4 (0.56%) ActiveMQ
6 4 (0.56%) HTML
6 4 (0.56%) SailPoint
7 3 (0.42%) NumPy
7 3 (0.42%) Pandas
7 3 (0.42%) scikit-learn
8 2 (0.28%) React
8 2 (0.28%) Spring Boot
Miscellaneous
1 24 (3.37%) Driving Licence
2 23 (3.23%) Management Information System
3 17 (2.39%) Product Ownership
4 15 (2.11%) CMDB
5 14 (1.97%) Onboarding
6 13 (1.83%) Enterprise Software
6 13 (1.83%) EPoS
7 12 (1.69%) Data Protection Act
8 9 (1.26%) Data Centre
8 9 (1.26%) Self-Motivation
9 8 (1.12%) Market Risk
9 8 (1.12%) NHS
9 8 (1.12%) Public Cloud
9 8 (1.12%) Virtual Team
10 7 (0.98%) Cloud Native
10 7 (0.98%) Legacy Systems
11 6 (0.84%) Analytical Mindset
11 6 (0.84%) Security Posture
12 5 (0.70%) Security Operations Centre
13 4 (0.56%) Mainframe
Operating Systems
1 77 (10.81%) Windows
2 22 (3.09%) Windows 10
3 16 (2.25%) Mac OS
3 16 (2.25%) Windows Server
4 11 (1.54%) Linux
5 5 (0.70%) Android
6 4 (0.56%) VMS
7 3 (0.42%) Apple iOS
7 3 (0.42%) Unix
8 2 (0.28%) zOS
9 1 (0.14%) AIX
9 1 (0.14%) CentOS
9 1 (0.14%) Red Hat Enterprise Linux
9 1 (0.14%) Solaris
9 1 (0.14%) Windows Server 2016
Processes & Methodologies
1 206 (28.93%) ITIL
2 194 (27.25%) Problem-Solving
3 161 (22.61%) Customer Service
4 133 (18.68%) Continuous Improvement
5 132 (18.54%) Agile
6 131 (18.40%) Service Management
7 121 (16.99%) Stakeholder Management
8 108 (15.17%) ITSM
9 80 (11.24%) Change Management
10 68 (9.55%) Stakeholder Engagement
11 62 (8.71%) Project Management
12 61 (8.57%) Incident Management
13 51 (7.16%) Roadmaps
14 46 (6.46%) CI/CD
15 45 (6.32%) DevOps
16 43 (6.04%) Analytics
16 43 (6.04%) Migration
17 41 (5.76%) Business Intelligence
17 41 (5.76%) Decision-Making
18 40 (5.62%) Project Delivery
Programming Languages
1 37 (5.20%) SQL
2 22 (3.09%) Java
3 17 (2.39%) PowerShell
4 14 (1.97%) Python
5 10 (1.40%) JavaScript
6 5 (0.70%) ABAP
7 3 (0.42%) Bash
8 2 (0.28%) COBOL
8 2 (0.28%) Data Analysis Expressions
8 2 (0.28%) JCL
9 1 (0.14%) Bicep
9 1 (0.14%) C#
9 1 (0.14%) Go
9 1 (0.14%) Groovy
9 1 (0.14%) Korn
9 1 (0.14%) MATLAB
9 1 (0.14%) PL/SQL
9 1 (0.14%) R
9 1 (0.14%) TypeScript
Qualifications
1 138 (19.38%) Security Cleared
2 109 (15.31%) SC Cleared
3 63 (8.85%) Degree
4 34 (4.78%) ITIL Certification
5 28 (3.93%) DV Cleared
6 25 (3.51%) Microsoft Certification
7 17 (2.39%) A+ Certification
8 16 (2.25%) ITIL Foundation Certificate
9 11 (1.54%) PMP
10 10 (1.40%) ACSP
10 10 (1.40%) ACTC
10 10 (1.40%) MCSA
11 9 (1.26%) BPSS Clearance
11 9 (1.26%) PMI Certification
12 7 (0.98%) DBS Check
13 6 (0.84%) CISSP
14 5 (0.70%) Cisco Certification
14 5 (0.70%) Computer Science Degree
15 4 (0.56%) ACCA
15 4 (0.56%) Master's Degree
Quality Assurance & Compliance
1 51 (7.16%) SLA
2 27 (3.79%) ISO/IEC 27001
3 26 (3.65%) QA
4 17 (2.39%) GDPR
5 13 (1.83%) Accessibility
6 10 (1.40%) PMO
7 8 (1.12%) Data Quality
8 7 (0.98%) Basel II
8 7 (0.98%) GRC
9 5 (0.70%) Cyber Essentials
10 4 (0.56%) ISO 9001
11 3 (0.42%) Actionable Recommendations
11 3 (0.42%) ISO 22301
11 3 (0.42%) ISO/IEC 20000
11 3 (0.42%) NIST
12 2 (0.28%) COBIT
12 2 (0.28%) ISO 31000
12 2 (0.28%) NCSC
13 1 (0.14%) MiFID
13 1 (0.14%) PCI DSS
System Software
1 94 (13.20%) Active Directory
2 14 (1.97%) Docker
3 11 (1.54%) VMware Infrastructure
4 3 (0.42%) Virtual Desktop
4 3 (0.42%) Virtual Machines
4 3 (0.42%) vSphere
5 2 (0.28%) Hyper-V
5 2 (0.28%) KVM
5 2 (0.28%) VMware ESXi
5 2 (0.28%) VMware NSX
6 1 (0.14%) Slurm Workload Manager
6 1 (0.14%) XenApp
Systems Management
1 24 (3.37%) Microsoft Intune
2 14 (1.97%) SCCM
2 14 (1.97%) Terraform
3 12 (1.69%) Jamf Pro
4 9 (1.26%) Kubernetes
5 8 (1.12%) NSN NetAct
6 7 (0.98%) HP SiteScope
6 7 (0.98%) SCOM
7 4 (0.56%) Ansible
8 3 (0.42%) Grafana
9 2 (0.28%) OPNET
9 2 (0.28%) Prometheus
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) Computer Emergency Response Teams
10 1 (0.14%) FortiGate
10 1 (0.14%) Kibana
10 1 (0.14%) Nagios
10 1 (0.14%) NetBackup
10 1 (0.14%) Podman
10 1 (0.14%) RSA Archer
Vendors
1 173 (24.30%) Microsoft
2 114 (16.01%) ServiceNow
3 42 (5.90%) SAP
4 29 (4.07%) Citrix
5 19 (2.67%) Cisco
6 18 (2.53%) Remedy
7 16 (2.25%) Apple
8 14 (1.97%) Google
8 14 (1.97%) VMware
9 12 (1.69%) Oracle
10 11 (1.54%) Salesforce
11 10 (1.40%) Liquidlogic
12 8 (1.12%) Ericsson
12 8 (1.12%) Nokia
12 8 (1.12%) Splunk
13 7 (0.98%) Juniper
14 6 (0.84%) Atlassian
15 5 (0.70%) BMC
15 5 (0.70%) NetApp
15 5 (0.70%) Zoho