Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 15 February 2026, with comparisons to the same periods in the previous two years.

6 months to
15 Feb 2026
Same period 2025 Same period 2024
Rank 130 125 107
Rank change year-on-year -5 -18 +21
Contract jobs citing Service Delivery 730 562 831
As % of all contract jobs in England 2.14% 2.16% 2.18%
As % of the Processes & Methodologies category 2.45% 2.41% 2.50%
Number of daily rates quoted 426 318 534
10th Percentile £205 £222 £205
25th Percentile £325 £375 £363
Median daily rate (50th Percentile) £469 £500 £500
Median % change year-on-year -6.25% - -2.44%
75th Percentile £575 £600 £600
90th Percentile £650 £688 £725
UK median daily rate £454 £490 £500
% change year-on-year -7.35% -2.00% -4.76%
Number of hourly rates quoted 111 59 85
10th Percentile £15.25 £15.40 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.01 £16.23 £15.85
Median % change year-on-year +23.29% +2.40% -32.55%
75th Percentile £38.94 £21.86 £30.25
90th Percentile £45.46 £32.75 £73.41
UK median hourly rate £17.87 £16.23 £15.89
% change year-on-year +10.10% +2.14% -30.91%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 29,784 23,344 33,259
As % of all contract IT jobs advertised in England 87.41% 89.82% 87.36%
Number of daily rates quoted 19,034 14,461 22,141
10th Percentile £310 £309 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,874 730 1,983
10th Percentile £15.18 £15.62 £13.29
25th Percentile £18.23 £21.01 £16.25
Median hourly rate £25.89 £35.00 £35.00
Median % change year-on-year -26.04% - -
75th Percentile £60.41 £64.73 £60.32
90th Percentile £70.00 £75.03 £72.90
UK median hourly rate £25.15 £32.50 £33.28
% change year-on-year -22.62% -2.35% -1.12%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 15 February 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 15 February 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 15 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -3 254 £500 -9.09% 121
North of England -5 126 £449 +13.40% 97
South East +9 119 £475 +2.15% 165
South West +16 97 £463 -6.33% 48
Midlands -20 93 £500 +17.65% 77
North West +2 80 £425 +13.33% 59
West Midlands -27 52 £500 +7.47% 41
East Midlands -8 41 £450 +27.48% 35
East of England -45 31 £425 +6.25% 44
Yorkshire -44 30 £450 -6.15% 32
North East -1 16 £450 -43.75% 6
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.56%) Microsoft Exchange
2 23 (3.15%) SharePoint
3 22 (3.01%) Confluence
4 5 (0.68%) Exchange Server 2010
5 1 (0.14%) Adobe Experience Manager
5 1 (0.14%) Apache Spark
5 1 (0.14%) Camunda
5 1 (0.14%) CMS
5 1 (0.14%) Documentum
5 1 (0.14%) HCL Notes
5 1 (0.14%) LiveCycle
5 1 (0.14%) Moodle
5 1 (0.14%) nginx
5 1 (0.14%) SAS
5 1 (0.14%) SharePoint 2013
Applications
1 52 (7.12%) Microsoft Office
2 42 (5.75%) Microsoft Excel
3 15 (2.05%) Microsoft PowerPoint
4 5 (0.68%) Acrobat
5 4 (0.55%) Chatbot
5 4 (0.55%) Microsoft Project
5 4 (0.55%) MS Visio
6 3 (0.41%) Spreadsheet
7 2 (0.27%) Adobe After Effects
7 2 (0.27%) Adobe XD
7 2 (0.27%) InVision
7 2 (0.27%) Sketch
7 2 (0.27%) Trello
Business Applications
1 22 (3.01%) Remedy ITSM
2 11 (1.51%) SAP S/4HANA
3 7 (0.96%) Dynamics CRM
4 6 (0.82%) SAP IS-U
5 5 (0.68%) Maximo
6 3 (0.41%) Kondor
7 2 (0.27%) assyst
7 2 (0.27%) NEC Housing
7 2 (0.27%) NetSuite
7 2 (0.27%) Oracle EBS
7 2 (0.27%) SAP ERP
8 1 (0.14%) IntelliMatch
8 1 (0.14%) iTrent
8 1 (0.14%) Salesforce CRM
8 1 (0.14%) SAP HCM
8 1 (0.14%) SAP Payroll
8 1 (0.14%) Sparx Enterprise Architect
8 1 (0.14%) Sprinklr
8 1 (0.14%) SystmOne
8 1 (0.14%) Unit4 Business World
Cloud Services
1 93 (12.74%) Azure
2 88 (12.05%) Microsoft 365
3 53 (7.26%) AWS
4 26 (3.56%) Power Platform
5 25 (3.42%) SaaS
6 19 (2.60%) Azure DevOps
6 19 (2.60%) Entra ID
7 13 (1.78%) Power Automate
8 12 (1.64%) GCP
9 10 (1.37%) OneDrive
10 9 (1.23%) SuccessFactors
11 8 (1.10%) Amazon CloudWatch
12 6 (0.82%) GitHub
12 6 (0.82%) Google Workspace
12 6 (0.82%) OpenShift
13 5 (0.68%) Amazon S3
13 5 (0.68%) Dynamics 365
14 4 (0.55%) GitHub Actions
14 4 (0.55%) npm
14 4 (0.55%) Serverless
Communications & Networking
1 26 (3.56%) Firewall
2 21 (2.88%) DNS
2 21 (2.88%) VPN
3 19 (2.60%) TCP/IP
4 18 (2.47%) DHCP
5 15 (2.05%) WAN
6 13 (1.78%) PABX
7 11 (1.51%) LAN
7 11 (1.51%) Wi-Fi
8 5 (0.68%) Network Security
8 5 (0.68%) SD-WAN
9 4 (0.55%) AMQP
9 4 (0.55%) BGP
9 4 (0.55%) VLAN
9 4 (0.55%) Wireless
10 3 (0.41%) SAN
10 3 (0.41%) Software-Defined Networking
11 2 (0.27%) DMZ
11 2 (0.27%) HTTP
11 2 (0.27%) SSL
Database & Business Intelligence
1 17 (2.33%) Power BI
2 12 (1.64%) SQL Server
3 10 (1.37%) Relational Database
4 7 (0.96%) MySQL
4 7 (0.96%) Oracle Database
5 6 (0.82%) Metadata
5 6 (0.82%) Tableau
6 5 (0.68%) Data Warehouse
6 5 (0.68%) Electronic Patient Records
6 5 (0.68%) RDBMS
7 4 (0.55%) MongoDB
7 4 (0.55%) PostgreSQL
8 3 (0.41%) Amazon RDS
9 2 (0.27%) Amazon Athena
9 2 (0.27%) DTS
9 2 (0.27%) Geospatial Data
9 2 (0.27%) Looker
9 2 (0.27%) SQL Server Integration Services
10 1 (0.14%) Power Query
10 1 (0.14%) SQL Server Analysis Services
Development Applications
1 60 (8.22%) JIRA
2 16 (2.19%) Git
3 10 (1.37%) Jenkins
4 5 (0.68%) GitLab
4 5 (0.68%) Maven
5 3 (0.41%) TestRail
6 2 (0.27%) Axure RP
6 2 (0.27%) CircleCI
6 2 (0.27%) Cucumber
6 2 (0.27%) Cypress.io
6 2 (0.27%) Postman
6 2 (0.27%) Selenium
7 1 (0.14%) Bitbucket
7 1 (0.14%) gulp
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) SoapUI
7 1 (0.14%) Yeoman
General
1 315 (43.15%) Social Skills
2 125 (17.12%) Finance
3 118 (16.16%) Public Sector
4 113 (15.48%) Analytical Skills
5 33 (4.52%) Organisational Skills
6 28 (3.84%) Retail
7 23 (3.15%) Legal
8 22 (3.01%) Local Government
9 21 (2.88%) Banking
10 20 (2.74%) Influencing Skills
11 19 (2.60%) Manufacturing
11 19 (2.60%) Telecoms
12 18 (2.47%) Marketing
13 15 (2.05%) Documentation Skills
14 12 (1.64%) Inclusion and Diversity
14 12 (1.64%) Presentation Skills
15 11 (1.51%) Electronics
16 8 (1.10%) Military
17 7 (0.96%) Police
18 6 (0.82%) Law
Job Titles
1 141 (19.32%) Analyst
2 83 (11.37%) Service Manager
3 81 (11.10%) Lead
4 61 (8.36%) Delivery Manager
5 50 (6.85%) Senior
6 48 (6.58%) Service Delivery Manager
7 38 (5.21%) Support Analyst
8 33 (4.52%) 2nd Line Support
8 33 (4.52%) IT Support
9 32 (4.38%) IT Manager
10 30 (4.11%) Architect
11 28 (3.84%) Business Analyst
12 27 (3.70%) Support Engineer
13 26 (3.56%) Service Analyst
14 21 (2.88%) 1st/2nd Line Support
14 21 (2.88%) Administrator
15 20 (2.74%) IT Analyst
15 20 (2.74%) Project Manager
16 19 (2.60%) Consultant
17 18 (2.47%) Desktop Support
Libraries, Frameworks & Software Standards
1 23 (3.15%) REST
2 14 (1.92%) CSS
3 13 (1.78%) HTML
4 9 (1.23%) SOAP
5 8 (1.10%) Oracle Fusion
5 8 (1.10%) XML
6 7 (0.96%) AngularJS
6 7 (0.96%) Middleware
7 6 (0.82%) Kafka
8 5 (0.68%) .NET
8 5 (0.68%) Bootstrap
8 5 (0.68%) JSON
9 4 (0.55%) LangChain
9 4 (0.55%) LangGraph
9 4 (0.55%) Pandas
9 4 (0.55%) RESTful
9 4 (0.55%) scikit-learn
9 4 (0.55%) Spring
10 3 (0.41%) LlamaIndex
10 3 (0.41%) Semantic Kernel
Miscellaneous
1 43 (5.89%) Onboarding
2 35 (4.79%) Self-Motivation
3 34 (4.66%) Management Information System
4 26 (3.56%) Product Ownership
5 24 (3.29%) Virtual Team
6 19 (2.60%) Smartphone
7 17 (2.33%) CMDB
8 16 (2.19%) Data Centre
9 13 (1.78%) Driving Licence
9 13 (1.78%) Enterprise Software
10 12 (1.64%) NHS
11 9 (1.23%) Legacy Systems
11 9 (1.23%) Security Posture
12 8 (1.10%) Public Cloud
13 7 (0.96%) Data Protection Act
13 7 (0.96%) Hybrid Cloud
13 7 (0.96%) Team-Oriented Environment
14 6 (0.82%) Cloud Native
14 6 (0.82%) PKI
14 6 (0.82%) Private Cloud
Operating Systems
1 113 (15.48%) Windows
2 28 (3.84%) Linux
3 25 (3.42%) Windows 10
4 20 (2.74%) Windows Server
5 14 (1.92%) Android
6 11 (1.51%) Unix
7 9 (1.23%) Red Hat Enterprise Linux
8 8 (1.10%) Apple iOS
9 4 (0.55%) CentOS
9 4 (0.55%) Mac OS
9 4 (0.55%) VMS
10 1 (0.14%) AIX
10 1 (0.14%) Data ONTAP
10 1 (0.14%) Solaris
10 1 (0.14%) Windows Server 2012
10 1 (0.14%) Windows Server 2016
10 1 (0.14%) Windows Server 2019
Processes & Methodologies
1 244 (33.42%) ITIL
2 195 (26.71%) Continuous Improvement
3 173 (23.70%) Problem-Solving
4 167 (22.88%) Agile
5 141 (19.32%) ITSM
6 132 (18.08%) Stakeholder Management
7 128 (17.53%) Service Management
8 121 (16.58%) Customer Service
9 105 (14.38%) Change Management
10 82 (11.23%) Stakeholder Engagement
11 76 (10.41%) DevOps
12 70 (9.59%) Project Delivery
13 69 (9.45%) Project Management
14 66 (9.04%) Roadmaps
15 62 (8.49%) User Experience
16 56 (7.67%) Incident Management
16 56 (7.67%) Service Design
17 52 (7.12%) Decision-Making
18 49 (6.71%) Problem Management
19 48 (6.58%) Cybersecurity
Programming Languages
1 40 (5.48%) PowerShell
2 37 (5.07%) SQL
3 30 (4.11%) Python
4 24 (3.29%) Java
5 19 (2.60%) JavaScript
6 7 (0.96%) Bash
7 5 (0.68%) Shell Script
8 4 (0.55%) Scala
9 3 (0.41%) C#
9 3 (0.41%) Perl
10 2 (0.27%) Bicep
10 2 (0.27%) Go
11 1 (0.14%) Apex Code
11 1 (0.14%) Kusto Query Language
11 1 (0.14%) PL/SQL
11 1 (0.14%) T-SQL
11 1 (0.14%) TypeScript
Qualifications
1 191 (26.16%) Security Cleared
2 163 (22.33%) SC Cleared
3 62 (8.49%) Degree
4 37 (5.07%) ITIL Certification
5 33 (4.52%) DV Cleared
6 16 (2.19%) BPSS Clearance
7 15 (2.05%) Microsoft Certification
8 14 (1.92%) PRINCE2 Practitioner
9 11 (1.51%) MOS
9 11 (1.51%) PMP
10 10 (1.37%) PMI Certification
11 9 (1.23%) ITIL Foundation Certificate
12 7 (0.96%) Computer Science Degree
12 7 (0.96%) DBS Check
13 6 (0.82%) Azure Certification
13 6 (0.82%) Cisco Certification
13 6 (0.82%) Master's Degree
14 5 (0.68%) A+ Certification
14 5 (0.68%) CCNA
14 5 (0.68%) Microsoft Certified Professional
Quality Assurance & Compliance
1 83 (11.37%) SLA
2 27 (3.70%) GDPR
3 17 (2.33%) QA
4 14 (1.92%) ISO/IEC 27001
5 13 (1.78%) Accessibility
6 10 (1.37%) Data Quality
6 10 (1.37%) PMO
7 5 (0.68%) Cyber Essentials
7 5 (0.68%) ISO/IEC 20000
7 5 (0.68%) Sarbanes-Oxley
8 4 (0.55%) COBIT
8 4 (0.55%) NCSC
8 4 (0.55%) WCAG
9 3 (0.41%) Actionable Recommendations
9 3 (0.41%) GRC
9 3 (0.41%) NIST
9 3 (0.41%) PCI DSS
10 2 (0.27%) ITGC
10 2 (0.27%) P3O
11 1 (0.14%) RMADS
System Software
1 66 (9.04%) Active Directory
2 11 (1.51%) VMware Infrastructure
3 10 (1.37%) Docker
4 5 (0.68%) Hyper-V
5 3 (0.41%) VMware NSX
6 2 (0.27%) Slurm Workload Manager
6 2 (0.27%) Virtual Machines
6 2 (0.27%) vSphere
7 1 (0.14%) Microsoft Virtual Server
7 1 (0.14%) NFS
7 1 (0.14%) Virtual Desktop
7 1 (0.14%) Virtual Servers
Systems Management
1 27 (3.70%) Microsoft Intune
2 21 (2.88%) SCCM
3 13 (1.78%) Terraform
4 12 (1.64%) Ansible
5 10 (1.37%) Kubernetes
6 8 (1.10%) Grafana
6 8 (1.10%) SCOM
7 7 (0.96%) HP SiteScope
8 4 (0.55%) Single Sign-On
9 3 (0.41%) HP ALM
9 3 (0.41%) NetBackup
10 2 (0.27%) Nagios
10 2 (0.27%) SCOrch
11 1 (0.14%) Amdocs OSS
11 1 (0.14%) FortiGate
11 1 (0.14%) Jamf Pro
11 1 (0.14%) SnapMirror
11 1 (0.14%) SnapVault
11 1 (0.14%) Tivoli
11 1 (0.14%) WSUS
Vendors
1 144 (19.73%) Microsoft
2 87 (11.92%) ServiceNow
3 41 (5.62%) SAP
4 31 (4.25%) Oracle
5 25 (3.42%) Remedy
6 18 (2.47%) Salesforce
7 16 (2.19%) VMware
8 15 (2.05%) Google
9 12 (1.64%) Citrix
9 12 (1.64%) Splunk
10 10 (1.37%) Apple
10 10 (1.37%) Cisco
11 9 (1.23%) Adobe
12 8 (1.10%) Mitel
13 7 (0.96%) Atlassian
13 7 (0.96%) BMC
13 7 (0.96%) Palo Alto
14 6 (0.82%) Genesys
14 6 (0.82%) Red Hat
14 6 (0.82%) Veeam