Period
to 20 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 124 109 93
Rank change year-on-year -15 -16 -6
Contract jobs citing Service Delivery 1907 2181 2418
As % of all contract IT jobs advertised in England 2.03% 2.26% 2.31%
As % of the Processes & Methodologies category 2.39% 2.68% 2.82%
Number of daily rates quoted 1211 1394 1508
England median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% -
10th Percentile £220 £220 £238
90th Percentile £588 £613 £591
UK median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 106 99 78
England median hourly rate £16.45 £18.00 £18.50
Median hourly rate % change year-on-year -8.60% -2.70% +19.32%
10th Percentile £11.02 £11.25 £10.35
90th Percentile £32.50 £36.00 £43.40
UK median hourly rate £17.19 £17.50 £18.50
% change year-on-year -1.79% -5.41% +19.32%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79631 81325 85624
As % of all contract IT jobs advertised in England 84.67% 84.17% 81.94%
Number of daily rates quoted 53568 54246 56450
England median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.59% +5.63%
10th Percentile £288 £265 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1862 2110 2524
England median hourly rate £24.00 £24.42 £22.50
Median hourly rate % change year-on-year -1.72% +8.53% +18.42%
10th Percentile £11.35 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.63 £24.00 £22.50
% change year-on-year -1.56% +6.67% +18.42%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in England.

Contractor daily rate trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Delivery in England over the 6 months to 20 November 2017.

Contractor daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in England.

Contractor hourly rate trend for Service Delivery in England

Service Delivery
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Delivery in England over the 6 months to 20 November 2017.

Contractor hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 764 £475 - 85
South East +5 426 £425 +4.29% 45
North of England -44 235 £425 +21.43% 56
Midlands +17 233 £400 -5.88% 30
South West +8 135 £425 +12.58% 13
West Midlands -1 132 £400 -5.88% 22
East of England +10 118 £425 +27.82% 22
North West -6 101 £405 +1.25% 26
East Midlands +50 98 £380 -10.59% 8
Yorkshire -17 83 £425 - 26
North East -26 51 £438 +48.31% 4
Service Delivery
UK

For the 6 months to 20 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Delivery.

1 703 (36.86%) ITIL
2 435 (22.81%) Finance
3 409 (21.45%) Service Management
4 371 (19.45%) Project Management
5 325 (17.04%) Microsoft
6 309 (16.20%) Agile Software Development
7 285 (14.94%) Windows
8 244 (12.79%) Stakeholder Management
9 222 (11.64%) Security Cleared
10 195 (10.23%) Service Design
11 192 (10.07%) Analytical Skills
12 183 (9.60%) SLA
13 169 (8.86%) Cisco
14 167 (8.76%) Change Management
15 162 (8.50%) SC Cleared
16 159 (8.34%) Active Directory
17 152 (7.97%) Continuous Improvement
18 147 (7.71%) ITIL V3
19 137 (7.18%) ITSM
19 137 (7.18%) Management Information System
20 136 (7.13%) Degree
21 132 (6.92%) Telecoms
22 128 (6.71%) Microsoft Office
23 126 (6.61%) PRINCE2
24 121 (6.35%) Process Improvement
25 113 (5.93%) Linux
25 113 (5.93%) Incident Management
26 112 (5.87%) WAN
27 106 (5.56%) SAP
28 105 (5.51%) SQL

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (2.52%) MS Exchange
2 46 (2.41%) SharePoint
3 32 (1.68%) Confluence
3 32 (1.68%) Skype for Business
4 29 (1.52%) OpenStack
5 23 (1.21%) CMS
6 22 (1.15%) Exchange Server 2010
6 22 (1.15%) IIS
7 19 (1.00%) Apache
8 17 (0.89%) WebLogic
9 16 (0.84%) Blackberry Enterprise Server
10 12 (0.63%) WebSphere
11 9 (0.47%) Exchange Server 2013
12 8 (0.42%) JBoss
12 8 (0.42%) SAS
13 7 (0.37%) EPiServer
13 7 (0.37%) Tomcat
14 5 (0.26%) SAP Portal
15 3 (0.16%) Adobe Experience Manager
15 3 (0.16%) SharePoint 2010
Applications
1 128 (6.71%) Microsoft Office
2 91 (4.77%) Microsoft Excel
3 61 (3.20%) Microsoft PowerPoint
4 32 (1.68%) MS Visio
5 28 (1.47%) Microsoft Project
6 7 (0.37%) Spreadsheet
7 1 (0.052%) Adobe Creative Suite
7 1 (0.052%) Adobe Illustrator
7 1 (0.052%) InVision
7 1 (0.052%) S-PLUS
Business Applications
1 16 (0.84%) Remedy ITSM
2 15 (0.79%) SAP MM
3 13 (0.68%) SAP GRC
4 12 (0.63%) SAP FSCM
5 8 (0.42%) Oracle EBS
5 8 (0.42%) SAP ERP
6 7 (0.37%) SAP HR
6 7 (0.37%) SAP PM
6 7 (0.37%) Teamcenter
7 6 (0.31%) Oracle EBS R12
7 6 (0.31%) Oracle Payroll
7 6 (0.31%) SAP Oil and Gas
8 5 (0.26%) Oracle Retail
9 4 (0.21%) Dynamics CRM
9 4 (0.21%) Oracle Financials
9 4 (0.21%) PeopleSoft Financials
9 4 (0.21%) SAP FI
10 3 (0.16%) Dynamics NAV
10 3 (0.16%) SAP CO
10 3 (0.16%) SAP FI/CO
Cloud Services
1 76 (3.99%) Microsoft Azure
2 63 (3.30%) Office 365
3 58 (3.04%) Amazon AWS
4 29 (1.52%) Cloud Computing
5 21 (1.10%) PaaS
5 21 (1.10%) SaaS
6 13 (0.68%) IaaS
7 7 (0.37%) OneDrive
8 6 (0.31%) Azure Active Directory
8 6 (0.31%) Dynamics 365
9 5 (0.26%) GitHub
9 5 (0.26%) OpenShift
10 4 (0.21%) SuccessFactors
11 3 (0.16%) IBM Blueworks
12 2 (0.10%) Akamai
12 2 (0.10%) AWS CloudFormation
12 2 (0.10%) npm
13 1 (0.052%) G Suite
13 1 (0.052%) Mimecast
13 1 (0.052%) Taleo
Communications & Networking
1 112 (5.87%) WAN
2 100 (5.24%) Firewall
3 97 (5.09%) LAN
4 67 (3.51%) DNS
5 58 (3.04%) DHCP
6 57 (2.99%) SAN
6 57 (2.99%) VPN
7 54 (2.83%) Wireless
8 48 (2.52%) Internet
9 45 (2.36%) MPLS
10 41 (2.15%) Network Security
11 33 (1.73%) Cisco ASA
12 30 (1.57%) SMS
13 27 (1.42%) Cisco Nexus
14 26 (1.36%) TCP/IP
15 21 (1.10%) VoIP
16 19 (1.00%) LDAP
16 19 (1.00%) Skype
17 18 (0.94%) BGP
18 16 (0.84%) WLAN
Database & Business Intelligence
1 74 (3.88%) SQL Server
2 30 (1.57%) Relational Database
3 21 (1.10%) MySQL
4 20 (1.05%) Oracle Database
4 20 (1.05%) RDBMS
5 13 (0.68%) NoSQL
6 11 (0.58%) PostgreSQL
7 10 (0.52%) Power BI
8 9 (0.47%) BusinessObjects
8 9 (0.47%) MongoDB
9 8 (0.42%) DB2
9 8 (0.42%) QlikView
9 8 (0.42%) SAP HANA
10 7 (0.37%) Data Warehouse
10 7 (0.37%) SQL Server 2008
10 7 (0.37%) SQL Server Integration Services
11 5 (0.26%) GIS
11 5 (0.26%) MS Access
11 5 (0.26%) SQL Server 2012
11 5 (0.26%) SQL Server 2014
Development Applications
1 48 (2.52%) Git (software)
1 48 (2.52%) JIRA
2 32 (1.68%) Team Foundation Server
3 24 (1.26%) Octopus Deploy
4 23 (1.21%) NuGet
4 23 (1.21%) TeamCity
5 14 (0.73%) Vagrant
6 13 (0.68%) Jenkins
7 12 (0.63%) Selenium
8 8 (0.42%) Bitbucket
9 6 (0.31%) Artifactory
9 6 (0.31%) Hudson
9 6 (0.31%) Visual Studio
10 5 (0.26%) Cucumber
11 4 (0.21%) Atlassian Bamboo
11 4 (0.21%) Jasmine
11 4 (0.21%) JUnit
11 4 (0.21%) Metasploit
11 4 (0.21%) SpecFlow
11 4 (0.21%) WebDriver
General
1 435 (22.81%) Finance
2 132 (6.92%) Telecoms
3 87 (4.56%) Banking
4 61 (3.20%) Retail
5 49 (2.57%) Legal
6 39 (2.05%) Manufacturing
7 26 (1.36%) Billing
8 25 (1.31%) Law
9 24 (1.26%) Back Office
9 24 (1.26%) Financial Institution
10 21 (1.10%) Marketing
11 18 (0.94%) Investment Banking
12 17 (0.89%) Automotive
13 14 (0.73%) Local Government
14 13 (0.68%) Military
15 10 (0.52%) French Language
16 9 (0.47%) German Language
17 8 (0.42%) Advertising
17 8 (0.42%) Electronics
17 8 (0.42%) Front Office
Job Titles
1 376 (19.72%) Service Manager
2 254 (13.32%) Analyst
3 253 (13.27%) Delivery Manager
4 238 (12.48%) Services Delivery Manager
5 135 (7.08%) Architect
6 116 (6.08%) Project Manager
7 90 (4.72%) IT Manager
8 76 (3.99%) Service Analyst
9 71 (3.72%) Support Engineer
10 69 (3.62%) Business Analyst
11 63 (3.30%) ITIL Manager
12 62 (3.25%) IT Services Manager
13 60 (3.15%) Transition Manager
14 59 (3.09%) ITIL Service Manager
15 58 (3.04%) Consultant
16 54 (2.83%) Service Transition Manager
17 45 (2.36%) Senior Manager
18 44 (2.31%) Desktop Support
19 43 (2.25%) Developer
20 41 (2.15%) Applications Support
Libraries, Frameworks & Software Standards
1 55 (2.88%) Web Services
2 49 (2.57%) .NET
3 37 (1.94%) Middleware
4 32 (1.68%) HTML
5 26 (1.36%) CSS
6 24 (1.26%) REST
7 18 (0.94%) SOAP
8 17 (0.89%) HTML5
8 17 (0.89%) Rendezvous
9 15 (0.79%) J2EE
10 14 (0.73%) Spring
10 14 (0.73%) XML
11 9 (0.47%) CSS3
11 9 (0.47%) Node.js
11 9 (0.47%) RESTful
12 8 (0.42%) AngularJS
12 8 (0.42%) Velocity
13 7 (0.37%) Twitter Bootstrap
14 6 (0.31%) ActiveMQ
14 6 (0.31%) Play Framework
Miscellaneous
1 192 (10.07%) Analytical Skills
2 137 (7.18%) Management Information System
3 82 (4.30%) User Experience
4 73 (3.83%) Data Centre
5 56 (2.94%) Virtual Team
6 48 (2.52%) NHS
7 34 (1.78%) Computer Science
8 28 (1.47%) Blackberry
9 22 (1.15%) CMDB
10 15 (0.79%) PKI
11 14 (0.73%) Mobile App
12 13 (0.68%) Data Protection Act
13 12 (0.63%) PMI
14 11 (0.58%) Client/Server
14 11 (0.58%) Public Cloud
14 11 (0.58%) Video Conferencing
15 9 (0.47%) Private Cloud
16 8 (0.42%) Clustering
16 8 (0.42%) Enterprise Software
17 7 (0.37%) Mainframe
Operating Systems
1 285 (14.94%) Windows
2 113 (5.93%) Linux
3 102 (5.35%) Windows Server
4 91 (4.77%) Unix
5 72 (3.78%) Windows 7
6 61 (3.20%) Windows Server 2008
7 54 (2.83%) Windows Server 2012
8 48 (2.52%) Windows 10
9 26 (1.36%) Red Hat Enterprise Linux
9 26 (1.36%) Solaris
10 21 (1.10%) Windows 8
11 20 (1.05%) Windows 2000
11 20 (1.05%) Windows XP
12 19 (1.00%) Windows Server 2003
13 18 (0.94%) AIX
14 15 (0.79%) SUSE
15 10 (0.52%) Apple iOS
16 9 (0.47%) Android
16 9 (0.47%) Ubuntu
17 8 (0.42%) Windows Vista
Processes & Methodologies
1 703 (36.86%) ITIL
2 409 (21.45%) Service Management
3 371 (19.45%) Project Management
4 309 (16.20%) Agile Software Development
5 244 (12.79%) Stakeholder Management
6 195 (10.23%) Service Design
7 167 (8.76%) Change Management
8 152 (7.97%) Continuous Improvement
9 147 (7.71%) ITIL V3
10 137 (7.18%) ITSM
11 126 (6.61%) PRINCE2
12 121 (6.35%) Process Improvement
13 113 (5.93%) Incident Management
14 104 (5.45%) Problem Management
15 96 (5.03%) Migration
16 94 (4.93%) Mentoring
16 94 (4.93%) Scrum
17 90 (4.72%) Risk Management
18 77 (4.04%) Performance Management
19 75 (3.93%) DevOps
Programming Languages
1 105 (5.51%) SQL
2 53 (2.78%) PowerShell
3 45 (2.36%) Java
4 33 (1.73%) JavaScript
5 26 (1.36%) Shell Script
6 20 (1.05%) Python
7 18 (0.94%) C#
8 17 (0.89%) C
9 10 (0.52%) Ruby
10 9 (0.47%) PHP
11 8 (0.42%) T-SQL
11 8 (0.42%) WebLogic Scripting Tool
12 7 (0.37%) Scala
13 6 (0.31%) Perl
13 6 (0.31%) VBA
14 5 (0.26%) PL/SQL
14 5 (0.26%) VBScript
15 3 (0.16%) ABAP
15 3 (0.16%) Jython
15 3 (0.16%) R
Qualifications
1 222 (11.64%) Security Cleared
2 162 (8.50%) SC Cleared
3 136 (7.13%) Degree
4 91 (4.77%) ITIL Certification
5 90 (4.72%) Cisco Certification
6 47 (2.46%) DV Cleared
6 47 (2.46%) Microsoft Certification
7 46 (2.41%) CCNA
8 42 (2.20%) ITIL Foundation Certificate
9 40 (2.10%) CCNP
10 38 (1.99%) BPSS Clearance
11 26 (1.36%) MCP
12 24 (1.26%) PMI Certification
13 22 (1.15%) CCIE
14 19 (1.00%) DBS Check
15 18 (0.94%) ISEB
15 18 (0.94%) MCSE
16 16 (0.84%) PRINCE2 Certification
16 16 (0.84%) PRINCE2 Practitioner
17 14 (0.73%) PMP
Quality Assurance & Compliance
1 183 (9.60%) SLA
2 54 (2.83%) QA
3 43 (2.25%) PMO
4 28 (1.47%) ISO/IEC 20000
5 24 (1.26%) Disclosure Scotland
6 20 (1.05%) ISO 9001
6 20 (1.05%) ISO/IEC 27001
7 15 (0.79%) GDPR
7 15 (0.79%) Sarbanes-Oxley
8 13 (0.68%) COBIT
9 10 (0.52%) Data Quality
10 4 (0.21%) ISO 22301
10 4 (0.21%) JSP 440
10 4 (0.21%) MiFID
10 4 (0.21%) PCI DSS
10 4 (0.21%) WCAG
11 2 (0.10%) GAMP
11 2 (0.10%) ISO 8583
11 2 (0.10%) WAI
12 1 (0.052%) GMP
System Software
1 159 (8.34%) Active Directory
2 60 (3.15%) VMware Infrastructure
3 42 (2.20%) Hyper-V
4 22 (1.15%) Docker
5 16 (0.84%) VMware ESXi
6 15 (0.79%) XenApp
7 14 (0.73%) VMware Workstation
7 14 (0.73%) vSphere
8 11 (0.58%) Microsoft App-V
8 11 (0.58%) XenDesktop
9 8 (0.42%) iptables
10 7 (0.37%) Firmware
10 7 (0.37%) Terminal Services
10 7 (0.37%) XenServer
11 6 (0.31%) Samba
11 6 (0.31%) Virtual Desktop
12 5 (0.26%) ISA Server
13 4 (0.21%) NFS
13 4 (0.21%) Oracle RAC
13 4 (0.21%) Squid
Systems Management
1 60 (3.15%) SCCM
2 22 (1.15%) SCOM
3 21 (1.10%) NetBackup
4 17 (0.89%) Puppet
5 15 (0.79%) AirWatch
6 13 (0.68%) Symantec Enterprise Vault
7 10 (0.52%) Ansible
8 9 (0.47%) Opscode Chef
8 9 (0.47%) Terraform
8 9 (0.47%) TIBCO Hawk
9 8 (0.42%) Cisco UCCX
9 8 (0.42%) SafeCom
10 7 (0.37%) Kibana
10 7 (0.37%) logstash
10 7 (0.37%) Nagios
10 7 (0.37%) Oracle Enterprise Manager
11 6 (0.31%) BladeLogic
11 6 (0.31%) Norton AntiVirus
11 6 (0.31%) WSUS
11 6 (0.31%) XenMobile
Vendors
1 325 (17.04%) Microsoft
2 169 (8.86%) Cisco
3 106 (5.56%) SAP
4 90 (4.72%) Oracle
5 87 (4.56%) VMware
6 62 (3.25%) HP
7 61 (3.20%) Citrix
8 47 (2.46%) ServiceNow
9 44 (2.31%) IBM
10 41 (2.15%) Red Hat
11 37 (1.94%) NetApp
12 35 (1.84%) Salesforce.com
13 26 (1.36%) Atlassian
13 26 (1.36%) Symantec
14 23 (1.21%) F5
15 22 (1.15%) SolarWinds
16 21 (1.10%) CheckPoint
17 20 (1.05%) Remedy
18 19 (1.00%) Apple
18 19 (1.00%) TIBCO