Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 10 March 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Mar 2026
Same period 2025 Same period 2024
Rank 126 121 106
Rank change year-on-year -5 -15 +11
Contract jobs citing Service Delivery 765 544 832
As % of all contract jobs in England 2.11% 2.20% 2.18%
As % of the Processes & Methodologies category 2.44% 2.43% 2.51%
Number of daily rates quoted 447 335 536
10th Percentile £209 £221 £200
25th Percentile £338 £359 £350
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -4.76%
75th Percentile £576 £600 £588
90th Percentile £661 £688 £700
UK median daily rate £475 £483 £500
% change year-on-year -1.55% -3.50% -4.76%
Number of hourly rates quoted 116 54 86
10th Percentile £15.29 £14.99 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.71 £20.83 £14.80
Median % change year-on-year -0.55% +40.71% -42.32%
75th Percentile £43.15 £24.94 £22.83
90th Percentile £60.00 £33.38 £50.33
UK median hourly rate £18.50 £20.83 £14.80
% change year-on-year -11.16% +40.71% -43.25%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 31,340 22,420 33,107
As % of all contract IT jobs advertised in England 86.60% 90.56% 86.93%
Number of daily rates quoted 20,068 14,466 21,877
10th Percentile £313 £308 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £505 £525 £525
Median % change year-on-year -3.81% - -4.55%
75th Percentile £615 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,932 799 2,164
10th Percentile £15.25 £15.26 £13.02
25th Percentile £18.84 £21.00 £16.06
Median hourly rate £30.00 £34.50 £32.50
Median % change year-on-year -13.04% +6.15% -8.84%
75th Percentile £65.00 £65.00 £58.53
90th Percentile £74.26 £77.25 £71.83
UK median hourly rate £29.61 £32.50 £32.50
% change year-on-year -8.89% - -7.14%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 10 March 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 10 March 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 10 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -14 264 £500 -9.09% 120
South East +13 144 £475 +2.15% 171
North of England -6 128 £450 +12.36% 105
South West +19 102 £463 +2.78% 49
Midlands -35 93 £496 +10.22% 86
North West -6 74 £375 -5.18% 54
West Midlands -42 57 £500 +6.89% 50
East Midlands -18 36 £425 +21.43% 36
Yorkshire -32 36 £450 - 38
East of England -54 26 £425 +6.25% 39
North East 0 18 £450 -43.75% 14
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.53%) Confluence
2 25 (3.27%) Microsoft Exchange
3 21 (2.75%) SharePoint
4 4 (0.52%) Adobe Experience Manager
5 2 (0.26%) Apache Spark
6 1 (0.13%) Camunda
6 1 (0.13%) CMS
6 1 (0.13%) Exchange Server 2010
6 1 (0.13%) HCL Notes
6 1 (0.13%) LiveCycle
6 1 (0.13%) Moodle
6 1 (0.13%) nginx
6 1 (0.13%) SAS
6 1 (0.13%) SharePoint 2013
Applications
1 50 (6.54%) Microsoft Office
2 45 (5.88%) Microsoft Excel
3 18 (2.35%) Microsoft PowerPoint
4 6 (0.78%) MS Visio
5 5 (0.65%) Acrobat
6 4 (0.52%) Microsoft Project
7 3 (0.39%) Chatbot
7 3 (0.39%) Spreadsheet
8 2 (0.26%) Adobe After Effects
8 2 (0.26%) Adobe XD
8 2 (0.26%) InVision
8 2 (0.26%) Sketch
8 2 (0.26%) Trello
Business Applications
1 16 (2.09%) Remedy ITSM
2 12 (1.57%) SAP S/4HANA
3 6 (0.78%) Dynamics CRM
3 6 (0.78%) Maximo
3 6 (0.78%) SAP IS-U
4 2 (0.26%) assyst
4 2 (0.26%) Kondor
4 2 (0.26%) NEC Housing
4 2 (0.26%) NetSuite
4 2 (0.26%) Oracle EBS
4 2 (0.26%) Salesforce CRM
4 2 (0.26%) SAP ERP
5 1 (0.13%) Dynamics GP
5 1 (0.13%) IntelliMatch
5 1 (0.13%) SAP HCM
5 1 (0.13%) SAP Payroll
5 1 (0.13%) Sparx Enterprise Architect
5 1 (0.13%) Sprinklr
5 1 (0.13%) SystmOne
5 1 (0.13%) Unit4 Business World
Cloud Services
1 96 (12.55%) Azure
1 96 (12.55%) Microsoft 365
2 54 (7.06%) AWS
3 33 (4.31%) Power Platform
4 27 (3.53%) SaaS
5 21 (2.75%) Azure DevOps
6 18 (2.35%) Entra ID
7 17 (2.22%) GCP
8 12 (1.57%) Power Automate
8 12 (1.57%) SuccessFactors
9 7 (0.92%) Dynamics 365
9 7 (0.92%) OpenShift
9 7 (0.92%) Virtual Private Cloud
10 6 (0.78%) GitHub
10 6 (0.78%) Google Workspace
10 6 (0.78%) Microsoft Copilot
10 6 (0.78%) PaaS
11 5 (0.65%) Amazon CloudWatch
11 5 (0.65%) IaaS
12 4 (0.52%) OneDrive
Communications & Networking
1 28 (3.66%) Firewall
2 25 (3.27%) VPN
3 21 (2.75%) DNS
4 19 (2.48%) TCP/IP
5 18 (2.35%) DHCP
6 17 (2.22%) WAN
7 13 (1.70%) PABX
8 10 (1.31%) LAN
9 9 (1.18%) Wi-Fi
10 7 (0.92%) Network Security
10 7 (0.92%) SD-WAN
11 6 (0.78%) Wireless
12 4 (0.52%) AMQP
12 4 (0.52%) BGP
12 4 (0.52%) VLAN
13 3 (0.39%) Internet
13 3 (0.39%) MPLS
13 3 (0.39%) Software-Defined Networking
14 2 (0.26%) DMZ
14 2 (0.26%) SAN
Database & Business Intelligence
1 23 (3.01%) Power BI
2 15 (1.96%) SQL Server
3 11 (1.44%) MySQL
4 10 (1.31%) Relational Database
5 7 (0.92%) Metadata
6 6 (0.78%) Data Warehouse
6 6 (0.78%) Oracle Database
6 6 (0.78%) Tableau
7 5 (0.65%) Electronic Patient Records
7 5 (0.65%) MongoDB
7 5 (0.65%) PostgreSQL
7 5 (0.65%) RDBMS
8 3 (0.39%) SQL Server Integration Services
9 2 (0.26%) Amazon RDS
9 2 (0.26%) Big Data
9 2 (0.26%) Data Mining
9 2 (0.26%) DTS
9 2 (0.26%) Elasticsearch
9 2 (0.26%) SQL Server Analysis Services
9 2 (0.26%) SQL Server Reporting Services
Development Applications
1 64 (8.37%) JIRA
2 17 (2.22%) Git
3 9 (1.18%) Jenkins
4 8 (1.05%) Maven
5 5 (0.65%) GitLab
6 3 (0.39%) TestRail
7 2 (0.26%) Axure RP
7 2 (0.26%) CircleCI
7 2 (0.26%) Cucumber
7 2 (0.26%) Cypress.io
7 2 (0.26%) Postman
7 2 (0.26%) Selenium
8 1 (0.13%) Bitbucket
8 1 (0.13%) gulp
8 1 (0.13%) MLflow
8 1 (0.13%) REST Assured
8 1 (0.13%) Robot Framework
8 1 (0.13%) SoapUI
8 1 (0.13%) SQL Server Management Studio (SSMS)
8 1 (0.13%) Yeoman
General
1 326 (42.61%) Social Skills
2 135 (17.65%) Finance
3 126 (16.47%) Public Sector
4 125 (16.34%) Analytical Skills
5 27 (3.53%) Organisational Skills
5 27 (3.53%) Retail
6 25 (3.27%) Legal
6 25 (3.27%) Local Government
7 22 (2.88%) Banking
8 20 (2.61%) Influencing Skills
8 20 (2.61%) Telecoms
9 19 (2.48%) Documentation Skills
10 15 (1.96%) Marketing
11 14 (1.83%) Presentation Skills
12 13 (1.70%) Inclusion and Diversity
12 13 (1.70%) Manufacturing
13 10 (1.31%) Military
14 8 (1.05%) Billing
14 8 (1.05%) Electronics
14 8 (1.05%) Police
Job Titles
1 141 (18.43%) Analyst
2 95 (12.42%) Service Manager
3 82 (10.72%) Lead
4 73 (9.54%) Delivery Manager
5 59 (7.71%) Service Delivery Manager
6 54 (7.06%) Senior
7 37 (4.84%) IT Manager
8 36 (4.71%) Architect
9 33 (4.31%) Support Analyst
10 32 (4.18%) IT Support
11 31 (4.05%) Service Analyst
12 29 (3.79%) Support Engineer
13 28 (3.66%) 2nd Line Support
14 27 (3.53%) Business Analyst
15 24 (3.14%) Consultant
16 22 (2.88%) IT Analyst
17 21 (2.75%) Administrator
17 21 (2.75%) Project Manager
18 19 (2.48%) Desktop Support
19 18 (2.35%) Developer
Libraries, Frameworks & Software Standards
1 29 (3.79%) REST
2 17 (2.22%) CSS
3 13 (1.70%) HTML
4 11 (1.44%) SOAP
5 10 (1.31%) AngularJS
6 9 (1.18%) Oracle Fusion
7 8 (1.05%) Bootstrap
7 8 (1.05%) Spring
7 8 (1.05%) XML
8 7 (0.92%) Middleware
9 6 (0.78%) .NET
9 6 (0.78%) Web Services
10 5 (0.65%) JSON
11 4 (0.52%) J2EE
11 4 (0.52%) jQuery
11 4 (0.52%) Kafka
11 4 (0.52%) Sass
11 4 (0.52%) Spring Boot
11 4 (0.52%) Spring MVC
12 3 (0.39%) Play Framework
Miscellaneous
1 43 (5.62%) Onboarding
2 36 (4.71%) Self-Motivation
3 35 (4.58%) Management Information System
4 28 (3.66%) Product Ownership
5 25 (3.27%) Virtual Team
6 19 (2.48%) CMDB
6 19 (2.48%) Smartphone
7 18 (2.35%) Data Centre
8 12 (1.57%) Driving Licence
8 12 (1.57%) Enterprise Software
8 12 (1.57%) Legacy Systems
9 11 (1.44%) NHS
10 9 (1.18%) Cloud Native
10 9 (1.18%) Public Cloud
11 7 (0.92%) Analytical Mindset
11 7 (0.92%) Data Protection Act
11 7 (0.92%) Hybrid Cloud
11 7 (0.92%) Team-Oriented Environment
12 6 (0.78%) PKI
12 6 (0.78%) Private Cloud
Operating Systems
1 122 (15.95%) Windows
2 30 (3.92%) Linux
3 27 (3.53%) Windows 10
4 25 (3.27%) Windows Server
5 13 (1.70%) Unix
6 12 (1.57%) Android
7 9 (1.18%) Red Hat Enterprise Linux
8 8 (1.05%) Apple iOS
9 5 (0.65%) Mac OS
10 4 (0.52%) CentOS
10 4 (0.52%) VMS
11 1 (0.13%) Data ONTAP
11 1 (0.13%) Windows Server 2012
11 1 (0.13%) Windows Server 2016
11 1 (0.13%) Windows Server 2019
Processes & Methodologies
1 263 (34.38%) ITIL
2 209 (27.32%) Continuous Improvement
3 183 (23.92%) Agile
4 179 (23.40%) Problem-Solving
5 150 (19.61%) ITSM
6 147 (19.22%) Service Management
7 145 (18.95%) Stakeholder Management
8 112 (14.64%) Change Management
9 111 (14.51%) Customer Service
10 93 (12.16%) Stakeholder Engagement
11 77 (10.07%) Project Delivery
11 77 (10.07%) Project Management
12 76 (9.93%) DevOps
13 72 (9.41%) Roadmaps
14 67 (8.76%) Service Design
15 58 (7.58%) Decision-Making
16 57 (7.45%) User Experience
17 53 (6.93%) Incident Management
18 48 (6.27%) Coaching
18 48 (6.27%) Cybersecurity
Programming Languages
1 39 (5.10%) PowerShell
2 37 (4.84%) SQL
3 33 (4.31%) Python
4 30 (3.92%) Java
5 25 (3.27%) JavaScript
6 7 (0.92%) Bash
7 5 (0.65%) Shell Script
8 4 (0.52%) C#
8 4 (0.52%) Kotlin
8 4 (0.52%) Scala
9 3 (0.39%) Perl
10 2 (0.26%) Bicep
10 2 (0.26%) Go
10 2 (0.26%) T-SQL
11 1 (0.13%) Apex Code
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) TypeScript
11 1 (0.13%) VB.NET
11 1 (0.13%) VBA
Qualifications
1 222 (29.02%) Security Cleared
2 183 (23.92%) SC Cleared
3 67 (8.76%) Degree
4 40 (5.23%) DV Cleared
5 35 (4.58%) ITIL Certification
6 18 (2.35%) Microsoft Certification
7 17 (2.22%) PMP
8 16 (2.09%) PMI Certification
9 15 (1.96%) BPSS Clearance
10 14 (1.83%) PRINCE2 Practitioner
11 10 (1.31%) Azure Certification
11 10 (1.31%) MOS
12 9 (1.18%) ITIL Foundation Certificate
13 7 (0.92%) Computer Science Degree
13 7 (0.92%) DBS Check
13 7 (0.92%) ISTQB
13 7 (0.92%) Master's Degree
14 6 (0.78%) Cisco Certification
15 5 (0.65%) A+ Certification
15 5 (0.65%) CCNA
Quality Assurance & Compliance
1 87 (11.37%) SLA
2 28 (3.66%) GDPR
3 18 (2.35%) Data Quality
4 16 (2.09%) QA
5 13 (1.70%) ISO/IEC 27001
6 12 (1.57%) Accessibility
6 12 (1.57%) PMO
7 6 (0.78%) NCSC
8 5 (0.65%) Actionable Recommendations
8 5 (0.65%) Cyber Essentials
8 5 (0.65%) ISO/IEC 20000
8 5 (0.65%) Sarbanes-Oxley
9 4 (0.52%) COBIT
9 4 (0.52%) GRC
9 4 (0.52%) WCAG
10 3 (0.39%) NIST
10 3 (0.39%) PCI DSS
11 2 (0.26%) ITGC
11 2 (0.26%) P3O
12 1 (0.13%) Government Security Classifications
System Software
1 64 (8.37%) Active Directory
2 13 (1.70%) VMware Infrastructure
3 9 (1.18%) Docker
4 7 (0.92%) Hyper-V
5 4 (0.52%) VMware NSX
6 2 (0.26%) Slurm Workload Manager
6 2 (0.26%) Virtual Machines
6 2 (0.26%) vSphere
7 1 (0.13%) Microsoft Virtual Server
7 1 (0.13%) NFS
7 1 (0.13%) Virtual Desktop
7 1 (0.13%) Virtual Servers
7 1 (0.13%) XenDesktop
Systems Management
1 31 (4.05%) Microsoft Intune
2 23 (3.01%) SCCM
3 12 (1.57%) Ansible
4 11 (1.44%) Terraform
5 9 (1.18%) Grafana
6 8 (1.05%) Kubernetes
7 4 (0.52%) Single Sign-On
8 3 (0.39%) HP ALM
8 3 (0.39%) SCOM
9 2 (0.26%) Amdocs OSS
9 2 (0.26%) Jamf Pro
9 2 (0.26%) Nagios
9 2 (0.26%) NetBackup
9 2 (0.26%) Prometheus
9 2 (0.26%) SCOrch
9 2 (0.26%) WSUS
10 1 (0.13%) FortiGate
10 1 (0.13%) HP SiteScope
10 1 (0.13%) SCSM
10 1 (0.13%) SnapMirror
Vendors
1 146 (19.08%) Microsoft
2 107 (13.99%) ServiceNow
3 41 (5.36%) SAP
4 31 (4.05%) Oracle
5 21 (2.75%) VMware
6 20 (2.61%) Salesforce
7 19 (2.48%) Remedy
8 13 (1.70%) Citrix
8 13 (1.70%) Google
9 10 (1.31%) Apple
9 10 (1.31%) Cisco
9 10 (1.31%) Zscaler
10 9 (1.18%) Adobe
11 8 (1.05%) BMC
11 8 (1.05%) Mitel
12 7 (0.92%) Atlassian
12 7 (0.92%) Palo Alto
12 7 (0.92%) Veeam
13 6 (0.78%) Genesys
13 6 (0.78%) Splunk