The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Services Delivery
UK / England
Rank 127 109 84
Rank change year-on-year -18 -25  
Contract jobs citing Service Delivery 809 1075 1156
As % of all contract IT jobs advertised in England 1.95% 2.19% 2.36%
As % of the Processes & Methodologies category 2.34% 2.64% 2.95%
Number of daily rates quoted 493 681 639
Median daily rate £425 £420 £390
Median daily rate % change year-on-year +1.19% +7.69%  
90% offered a daily rate of more than £262 £238 £219
10% offered a daily rate of more than £575 £600 £514
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 22 35 49
Median hourly rate £14.50 £18.50 £17.00
Median hourly rate % change year-on-year -21.63% +8.82%  
90% offered a hourly rate of more than £8.82 £13.76 £11.15
10% offered a hourly rate of more than £26.15 £44.95 £49.50
UK excluding London median hourly rate £16.50 £25.00 £14.85
% change year-on-year -34.00% +68.35%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 34518 40706 39240
As % of all contract IT job vacancies advertised in England 83.29% 82.96% 79.99%
Number of daily rates quoted 22895 27022 24711
Median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.85% +2.94%  
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £585
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 862 1004 1154
Median hourly rate £36.50 £37.00 £27.50
Median hourly rate % change year-on-year -1.35% +34.54%  
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £52.50 £55.00 £48.55
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Service Delivery
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in England.

Contractor daily rate trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Delivery in England over the 3 months to 27 March 2017.

Contractor daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery in England.

Contractor hourly rate trend for Service Delivery in England

Service Delivery
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Delivery in England over the 3 months to 27 March 2017.

Contractor hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -29 311 £475 +5.55% 79
South East -2 193 £425 +6.25% 55
East of England -12 55 £380 +4.10% 20
South West -18 53 £375 - 9
West Midlands +14 50 £407 +25.07% 12
Yorkshire +4 50 £425 -10.99% 14
North East -13 40 £400 -20.00% 3
North West -38 30 £340 -9.33% 29
East Midlands -12 22 £425 +14.86% 13
Midlands - 2 - -
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 27 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Delivery.

1 642 (36.33%) ITIL
2 399 (22.58%) Finance
3 368 (20.83%) Service Management
4 359 (20.32%) Agile Software Development
5 324 (18.34%) Project Management
6 303 (17.15%) Security Cleared
7 239 (13.53%) Windows
8 214 (12.11%) SC Cleared
9 202 (11.43%) Service Design
10 199 (11.26%) Microsoft
11 194 (10.98%) SLA
12 182 (10.30%) Change Management
13 167 (9.45%) Stakeholder Management
14 163 (9.22%) Analytical Skills
15 141 (7.98%) MS Excel
16 136 (7.70%) ITSM
17 135 (7.64%) Degree
18 130 (7.36%) Problem Management
19 126 (7.13%) Active Directory
20 124 (7.02%) Linux
21 121 (6.85%) Continuous Improvement
22 119 (6.73%) ITIL V3
23 109 (6.17%) PRINCE2
24 107 (6.06%) SQL
25 104 (5.89%) Management Information System
26 100 (5.66%) Telecoms
26 100 (5.66%) Cisco
27 98 (5.55%) Unix
28 96 (5.43%) MS Office
29 94 (5.32%) Data Centre

Service Delivery
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (3.23%) SharePoint
2 28 (1.58%) IIS
3 21 (1.19%) MS Exchange
4 20 (1.13%) Skype for Business
5 18 (1.02%) Confluence
5 18 (1.02%) WebSphere
6 17 (0.96%) CMS
7 15 (0.85%) OpenStack
8 12 (0.68%) Apache
9 11 (0.62%) SAS
10 10 (0.57%) IBM Domino
10 10 (0.57%) SharePoint 2013
11 9 (0.51%) JBoss
12 8 (0.45%) WebLogic
13 7 (0.40%) Exchange Server 2010
14 6 (0.34%) nginx
14 6 (0.34%) Oracle SOA Suite
14 6 (0.34%) Tomcat
15 5 (0.28%) BizTalk Server
15 5 (0.28%) GlassFish
Applications
1 141 (7.98%) MS Excel
2 96 (5.43%) MS Office
3 27 (1.53%) MS PowerPoint
4 24 (1.36%) MS Project
5 20 (1.13%) MS Visio
6 13 (0.74%) Spreadsheet
7 5 (0.28%) Photoshop
8 4 (0.23%) Adobe After Effects
9 3 (0.17%) Adobe Illustrator
9 3 (0.17%) InVision
10 2 (0.11%) Adobe Creative Suite
10 2 (0.11%) InfoPath
11 1 (0.057%) Acrobat
11 1 (0.057%) Adobe Premiere
11 1 (0.057%) Open Workbench
Business Applications
1 15 (0.85%) SAP Oil and Gas
2 14 (0.79%) Remedy ITSM
3 4 (0.23%) Eloqua
3 4 (0.23%) Oracle EBS
4 3 (0.17%) Dynamics AX
4 3 (0.17%) Dynamics CRM
4 3 (0.17%) PeopleSoft HRMS
4 3 (0.17%) SAP Business ByDesign
5 2 (0.11%) Oracle ERP
5 2 (0.11%) Oracle Financials
5 2 (0.11%) Primavera
5 2 (0.11%) WebTrends
6 1 (0.057%) Changepoint
6 1 (0.057%) Maximo
6 1 (0.057%) Oracle Payroll
6 1 (0.057%) PeopleSoft Financials
6 1 (0.057%) SAP CO
6 1 (0.057%) SAP FI
6 1 (0.057%) SAP MM
6 1 (0.057%) Unit4 Business World
Cloud Services
1 48 (2.72%) Amazon AWS
2 47 (2.66%) Microsoft Azure
3 46 (2.60%) Office 365
4 36 (2.04%) IaaS
5 30 (1.70%) PaaS
6 23 (1.30%) SaaS
7 14 (0.79%) Cloud Computing
8 10 (0.57%) SuccessFactors
9 9 (0.51%) OneDrive
10 8 (0.45%) GitHub
11 5 (0.28%) Google Analytics
12 3 (0.17%) Yammer
13 2 (0.11%) IBM Cloud
13 2 (0.11%) Mimecast
13 2 (0.11%) SoftLayer
13 2 (0.11%) Taleo
13 2 (0.11%) Veeva
14 1 (0.057%) Adobe Creative Cloud
14 1 (0.057%) Azure Active Directory
14 1 (0.057%) Oracle CX
Communications & Networking
1 72 (4.07%) Firewall
2 60 (3.40%) WAN
3 53 (3.00%) LAN
4 49 (2.77%) DNS
5 48 (2.72%) Internet
5 48 (2.72%) SAN
6 43 (2.43%) Wireless
7 42 (2.38%) VPN
8 35 (1.98%) DHCP
9 29 (1.64%) TCP/IP
10 28 (1.58%) NAS
11 21 (1.19%) Cisco ASA
11 21 (1.19%) Cisco Nexus
12 20 (1.13%) Network Security
13 19 (1.08%) Intranet
14 18 (1.02%) FTP
15 16 (0.91%) MPLS
15 16 (0.91%) VoIP
16 14 (0.79%) SSL
16 14 (0.79%) VLAN
Database & Business Intelligence
1 83 (4.70%) SQL Server
2 26 (1.47%) Relational Database
3 20 (1.13%) Oracle Database
4 16 (0.91%) Big Data
5 13 (0.74%) SQL Server Reporting Services
6 12 (0.68%) Hadoop
6 12 (0.68%) NoSQL
6 12 (0.68%) SQL Server 2008
7 11 (0.62%) Data Warehouse
7 11 (0.62%) MongoDB
7 11 (0.62%) RDBMS
8 9 (0.51%) PostgreSQL
9 8 (0.45%) MySQL
9 8 (0.45%) SQL Server 2012
9 8 (0.45%) SQL Server Integration Services
10 6 (0.34%) EDRMS
10 6 (0.34%) SAP HANA
11 5 (0.28%) BusinessObjects
11 5 (0.28%) Oracle Reports
11 5 (0.28%) SQL Server 2014
Development Applications
1 40 (2.26%) Team Foundation Server
2 31 (1.75%) JIRA
3 30 (1.70%) Git (software)
4 22 (1.25%) Jenkins
5 20 (1.13%) Subversion
5 20 (1.13%) TeamCity
6 15 (0.85%) Octopus Deploy
6 15 (0.85%) Selenium
7 13 (0.74%) Cucumber
8 12 (0.68%) Vagrant
9 11 (0.62%) Visual Studio
10 9 (0.51%) MSI
11 8 (0.45%) gulp
12 7 (0.40%) Bitbucket
12 7 (0.40%) NuGet
13 6 (0.34%) Atlassian Bamboo
13 6 (0.34%) Maven
13 6 (0.34%) Travis CI
14 5 (0.28%) Ant
14 5 (0.28%) VSS/SourceSafe
General
1 399 (22.58%) Finance
2 100 (5.66%) Telecoms
3 81 (4.58%) Banking
4 79 (4.47%) Legal
5 46 (2.60%) Retail
6 44 (2.49%) Marketing
7 28 (1.58%) Back Office
8 27 (1.53%) Billing
8 27 (1.53%) Law
8 27 (1.53%) Manufacturing
9 17 (0.96%) Financial Institution
10 16 (0.91%) Investment Banking
11 15 (0.85%) Publishing
12 14 (0.79%) Electronics
13 13 (0.74%) Local Government
14 12 (0.68%) Pharmaceutical
15 9 (0.51%) French Language
16 8 (0.45%) Military
17 6 (0.34%) Advertising
17 6 (0.34%) Front Office
Job Titles
1 282 (15.96%) Service Manager
2 243 (13.75%) Analyst
3 211 (11.94%) Delivery Manager
4 192 (10.87%) Services Delivery Manager
5 143 (8.09%) Architect
6 110 (6.23%) Project Manager
7 99 (5.60%) Developer
8 74 (4.19%) Service Analyst
9 72 (4.07%) IT Manager
10 70 (3.96%) Business Analyst
11 60 (3.40%) Consultant
12 59 (3.34%) Administrator
13 53 (3.00%) Service Architect
14 45 (2.55%) Support Engineer
15 44 (2.49%) Infrastructure Manager
16 43 (2.43%) Senior Manager
17 42 (2.38%) ITIL Manager
18 40 (2.26%) Transition Manager
19 37 (2.09%) Applications Support
20 35 (1.98%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 55 (3.11%) Web Services
2 46 (2.60%) CSS
3 42 (2.38%) HTML
4 41 (2.32%) .NET
5 32 (1.81%) Middleware
6 25 (1.41%) XML
7 19 (1.08%) Node.js
8 18 (1.02%) AngularJS
8 18 (1.02%) jQuery
8 18 (1.02%) Spring
9 17 (0.96%) ASP.NET
10 16 (0.91%) JSON
10 16 (0.91%) REST
11 13 (0.74%) HTML5
12 11 (0.62%) ISPF
13 10 (0.57%) React
14 9 (0.51%) ActiveMQ
14 9 (0.51%) Apache Camel
15 8 (0.45%) SOAP
16 7 (0.40%) Sass
Miscellaneous
1 163 (9.22%) Analytical Skills
2 104 (5.89%) Management Information System
3 94 (5.32%) Data Centre
4 49 (2.77%) User Experience
5 24 (1.36%) NHS
6 21 (1.19%) Enterprise Storage
7 20 (1.13%) Smartphone
8 18 (1.02%) iSeries
9 17 (0.96%) CMDB
10 16 (0.91%) Tandem
11 15 (0.85%) Computer Science
11 15 (0.85%) PMI
12 14 (0.79%) Video Conferencing
13 13 (0.74%) Mobile App
13 13 (0.74%) Virtual Team
14 12 (0.68%) Client/Server
15 11 (0.62%) Mainframe
16 10 (0.57%) Clustering
16 10 (0.57%) Enterprise Software
17 9 (0.51%) Private Cloud
Operating Systems
1 239 (13.53%) Windows
2 124 (7.02%) Linux
3 98 (5.55%) Unix
4 65 (3.68%) Windows Server
5 53 (3.00%) Windows 7
6 40 (2.26%) Windows Server 2008
7 39 (2.21%) Windows Server 2012
8 31 (1.75%) Red Hat Enterprise Linux
9 30 (1.70%) Solaris
10 22 (1.25%) AIX
11 18 (1.02%) Windows Server 2003
12 17 (0.96%) Android
13 15 (0.85%) Apple iOS
14 13 (0.74%) Windows XP
15 12 (0.68%) Windows 8
16 10 (0.57%) CentOS
17 9 (0.51%) zOS
18 8 (0.45%) Mac OS X
18 8 (0.45%) Windows 2000
19 6 (0.34%) Mac OS
Processes & Methodologies
1 642 (36.33%) ITIL
2 368 (20.83%) Service Management
3 359 (20.32%) Agile Software Development
4 324 (18.34%) Project Management
5 202 (11.43%) Service Design
6 182 (10.30%) Change Management
7 167 (9.45%) Stakeholder Management
8 136 (7.70%) ITSM
9 130 (7.36%) Problem Management
10 121 (6.85%) Continuous Improvement
11 119 (6.73%) ITIL V3
12 109 (6.17%) PRINCE2
13 90 (5.09%) Scrum
14 82 (4.64%) DevOps
15 81 (4.58%) Incident Management
15 81 (4.58%) Mentoring
16 76 (4.30%) CRM
17 71 (4.02%) Risk Management
18 70 (3.96%) Open Source
18 70 (3.96%) Release Management
Programming Languages
1 107 (6.06%) SQL
2 69 (3.90%) Java
3 56 (3.17%) JavaScript
4 46 (2.60%) PowerShell
5 39 (2.21%) Python
6 25 (1.41%) C
7 24 (1.36%) Bash Shell
7 24 (1.36%) Perl
8 22 (1.25%) C#
9 21 (1.19%) Ruby
10 16 (0.91%) PHP
10 16 (0.91%) T-SQL
11 14 (0.79%) Shell Script
12 11 (0.62%) C++
12 11 (0.62%) JCL
13 7 (0.40%) Scala
13 7 (0.40%) VBScript
14 5 (0.28%) Groovy
15 4 (0.23%) ActionScript
15 4 (0.23%) COBOL
Qualifications
1 303 (17.15%) Security Cleared
2 214 (12.11%) SC Cleared
3 135 (7.64%) Degree
4 93 (5.26%) ITIL Certification
5 49 (2.77%) Cisco Certification
6 44 (2.49%) DV Cleared
7 35 (1.98%) BPSS Clearance
8 34 (1.92%) ITIL Foundation Certificate
9 33 (1.87%) Microsoft Certification
10 29 (1.64%) PMP
11 28 (1.58%) CCNP
12 26 (1.47%) PMI Certification
13 24 (1.36%) CCNA
13 24 (1.36%) DBS Check
14 23 (1.30%) MCSE
15 22 (1.25%) ISEB
16 14 (0.79%) CCIE
17 13 (0.74%) MCP
18 10 (0.57%) CISSP
18 10 (0.57%) HNC
Quality Assurance & Compliance
1 194 (10.98%) SLA
2 65 (3.68%) QA
3 39 (2.21%) PMO
4 24 (1.36%) Disclosure Scotland
5 14 (0.79%) ISO/IEC 27001
6 13 (0.74%) Data Quality
6 13 (0.74%) PCI DSS
7 6 (0.34%) COBIT
8 5 (0.28%) MiFID
8 5 (0.28%) Sarbanes-Oxley
9 4 (0.23%) GDPR
9 4 (0.23%) GxP
9 4 (0.23%) PMBOK
10 3 (0.17%) Cyber Essentials
10 3 (0.17%) GAMP
10 3 (0.17%) ISO 9000
11 2 (0.11%) HMG Security Policy Framework
11 2 (0.11%) ISO 9001
11 2 (0.11%) ISO/IEC 20000
11 2 (0.11%) ISO22301
System Software
1 126 (7.13%) Active Directory
2 51 (2.89%) VMware Infrastructure
3 22 (1.25%) Hyper-V
4 20 (1.13%) Veritas Cluster Server
5 19 (1.08%) Docker
5 19 (1.08%) Veritas File System
6 15 (0.85%) Microsoft App-V
7 14 (0.79%) vSphere
8 12 (0.68%) Virtual Machines
9 11 (0.62%) Time Sharing Option
10 10 (0.57%) Firmware
10 10 (0.57%) Virtual Desktop
10 10 (0.57%) XenApp
11 8 (0.45%) ProxySG
11 8 (0.45%) XenDesktop
12 7 (0.40%) Samba
13 6 (0.34%) VMware Workstation
14 5 (0.28%) GFS2
14 5 (0.28%) GlusterFS
14 5 (0.28%) VMware ESX
Systems Management
1 35 (1.98%) Puppet
2 31 (1.75%) SCCM
3 20 (1.13%) NetBackup
4 17 (0.96%) Ansible
5 16 (0.91%) Opscode Chef
6 8 (0.45%) SCOM
6 8 (0.45%) Tivoli Storage Manager
7 6 (0.34%) EMC NetWorker
7 6 (0.34%) Kubernetes
7 6 (0.34%) Tivoli
8 5 (0.28%) CFEngine
8 5 (0.28%) Failover Clustering
8 5 (0.28%) OpenView Configuration Management
8 5 (0.28%) OVSD
8 5 (0.28%) SafeCom
8 5 (0.28%) SELinux
8 5 (0.28%) Systems Management Server (SMS)
8 5 (0.28%) Terraform
9 4 (0.23%) AirWatch
9 4 (0.23%) Nagios
Vendors
1 199 (11.26%) Microsoft
2 100 (5.66%) Cisco
3 90 (5.09%) Oracle
4 72 (4.07%) VMware
5 67 (3.79%) SAP
6 62 (3.51%) Citrix
6 62 (3.51%) ServiceNow
7 57 (3.23%) Red Hat
8 46 (2.60%) IBM
9 41 (2.32%) HP
10 32 (1.81%) Remedy
11 30 (1.70%) Apple
12 27 (1.53%) F5
13 23 (1.30%) Sun
13 23 (1.30%) Veritas
14 22 (1.25%) Juniper
14 22 (1.25%) Symantec
15 21 (1.19%) CheckPoint
16 16 (0.91%) NetApp
16 16 (0.91%) Tableau
London
Elevate Direct
Rate: From £400 to £500 per day
Posted: 3 hours ago
Tonbridge, Kent
McGregor Boyall
Rate: £450.00 - £525.00 per day
Posted: 8 hours ago
Hampshire
Venn Group
Rate: £450 - £500 Per Day
Posted: 1 hour ago
Milton Keynes, Buckinghamshire
IntaPeople
Rate: £500 - £550 per day
Posted: 3 days ago
Reading, Berkshire
Talent International
Rate: £350 - £420 per day
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Testing Circle Ltd
Rate: £550 - £600 per day
Posted: 3 days ago
North London
Plan-Net
Rate: Competitive rate
Posted: 6 days ago
Manchester, Lancashire
Spring Technology
Posted: 3 days ago
Letchworth Garden City
Deerfoot IT Resources Ltd
Posted: 7 days ago
London
Experis Ltd
Rate: £500.00 - £680.00 per day
Posted: 6 days ago
City, London
Thebes IT
Posted: 5 days ago
London
Maclean Moore Consulting
Rate: From £275 to £325 per day
Posted: 5 days ago
Leeds, West Yorkshire
Spring Technology
Posted: 6 days ago
Tonbridge, Kent
Harvey Nash plc
Rate: £450 - £500 per day + none
Posted: 3 days ago
Wiltshire
People Source Consulting
Rate: £500 - £600 per day
Posted: 7 days ago
London
AMS contingency
Posted: 14 days ago
Warrington, Cheshire
IntaPeople
Rate: £575 - £625 per day
Posted: 3 days ago
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £210.00 per day
Posted: 5 days ago
Hampshire
LA International
Rate: £500 per day
Posted: 5 days ago
Manchester, Lancashire
Experis Ltd
Rate: £500.00 - £600.00 per day
Posted: 3 days ago
City, London
Stott & May
Rate: £500 - £700 per annum
Posted: 4 days ago
City, London
Thebes IT
Posted: 3 days ago
Wiltshire
People Source Consulting
Rate: £350 - £400 per day
Posted: 13 days ago
Bracknell, Berkshire
Movement8
Rate: From £200 to £250 per day
Posted: 6 days ago
Leicestershire
Venn Group
Rate: £450 - £500 Per Day
Posted: 18 minutes ago