Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 29 January 2026, with comparisons to the same periods in the previous two years.

6 months to
29 Jan 2026
Same period 2025 Same period 2024
Rank 133 116 107
Rank change year-on-year -17 -9 +28
Contract jobs citing Service Delivery 711 584 809
As % of all contract jobs in England 2.16% 2.20% 2.17%
As % of the Processes & Methodologies category 2.46% 2.45% 2.48%
Number of daily rates quoted 400 328 535
10th Percentile £197 £229 £205
25th Percentile £324 £374 £363
Median daily rate (50th Percentile) £463 £500 £500
Median % change year-on-year -7.50% - -
75th Percentile £575 £600 £600
90th Percentile £660 £688 £725
UK median daily rate £450 £490 £500
% change year-on-year -8.16% -2.00% -4.76%
Number of hourly rates quoted 112 65 81
10th Percentile £15.35 - £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £19.26 £16.23 £17.14
Median % change year-on-year +18.64% -5.31% -25.48%
75th Percentile £38.94 £21.46 £55.00
90th Percentile £45.46 £33.25 £76.25
UK median hourly rate £17.78 £16.23 £18.00
% change year-on-year +9.55% -9.83% -18.18%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 28,878 23,799 32,593
As % of all contract IT jobs advertised in England 87.87% 89.45% 87.54%
Number of daily rates quoted 18,472 14,557 21,833
10th Percentile £305 £310 £300
25th Percentile £410 £413 £415
Median daily rate (50th Percentile) £501 £525 £530
Median % change year-on-year -4.67% -0.94% -3.64%
75th Percentile £625 £644 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,785 763 1,818
10th Percentile £15.04 £15.62 £13.99
25th Percentile £17.87 £21.00 £17.02
Median hourly rate £25.15 £34.00 £36.50
Median % change year-on-year -26.03% -6.85% +4.29%
75th Percentile £60.00 £63.75 £62.50
90th Percentile £70.00 £75.00 £75.00
UK median hourly rate £25.15 £32.50 £35.96
% change year-on-year -22.62% -9.62% +10.65%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 29 January 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 29 January 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 29 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -17 241 £500 -9.09% 108
North of England +2 136 £450 +13.78% 110
South East -14 102 £450 - 168
South West +22 100 £463 -5.13% 45
Midlands -31 94 £496 +14.15% 77
North West +13 86 £425 +17.24% 54
West Midlands -23 51 £500 +7.47% 43
East Midlands -9 43 £450 +26.40% 33
Yorkshire -27 34 £450 -15.73% 41
East of England -43 26 £425 -8.11% 54
North East -3 16 £450 -43.75% 15
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.52%) Microsoft Exchange
2 21 (2.95%) SharePoint
3 20 (2.81%) Confluence
4 5 (0.70%) Exchange Server 2010
5 1 (0.14%) Apache Spark
5 1 (0.14%) Camunda
5 1 (0.14%) CMS
5 1 (0.14%) Documentum
5 1 (0.14%) HCL Notes
5 1 (0.14%) Moodle
5 1 (0.14%) nginx
5 1 (0.14%) SharePoint 2013
Applications
1 52 (7.31%) Microsoft Office
2 37 (5.20%) Microsoft Excel
3 14 (1.97%) Microsoft PowerPoint
4 5 (0.70%) Acrobat
4 5 (0.70%) Microsoft Project
5 4 (0.56%) Chatbot
5 4 (0.56%) MS Visio
6 2 (0.28%) Adobe After Effects
6 2 (0.28%) Adobe XD
6 2 (0.28%) InVision
6 2 (0.28%) Sketch
6 2 (0.28%) Trello
7 1 (0.14%) Spreadsheet
Business Applications
1 21 (2.95%) Remedy ITSM
2 10 (1.41%) SAP S/4HANA
3 8 (1.13%) Dynamics CRM
4 6 (0.84%) SAP IS-U
5 4 (0.56%) assyst
5 4 (0.56%) Maximo
6 3 (0.42%) Kondor
7 2 (0.28%) NetSuite
7 2 (0.28%) Oracle EBS
7 2 (0.28%) SAP ERP
7 2 (0.28%) Unit4 Business World
8 1 (0.14%) IntelliMatch
8 1 (0.14%) iTrent
8 1 (0.14%) NEC Housing
8 1 (0.14%) Salesforce CRM
8 1 (0.14%) SAP HCM
8 1 (0.14%) SAP Payroll
8 1 (0.14%) Sparx Enterprise Architect
8 1 (0.14%) Sprinklr
8 1 (0.14%) SystmOne
Cloud Services
1 90 (12.66%) Azure
2 85 (11.95%) Microsoft 365
3 48 (6.75%) AWS
4 24 (3.38%) SaaS
5 23 (3.23%) Power Platform
6 19 (2.67%) Entra ID
7 18 (2.53%) Azure DevOps
8 15 (2.11%) Power Automate
9 12 (1.69%) GCP
10 9 (1.27%) OneDrive
11 8 (1.13%) SuccessFactors
12 6 (0.84%) Amazon CloudWatch
12 6 (0.84%) GitHub
12 6 (0.84%) Google Workspace
12 6 (0.84%) Serverless
13 5 (0.70%) Azure Monitor
13 5 (0.70%) Dynamics 365
13 5 (0.70%) OpenShift
14 4 (0.56%) IaaS
14 4 (0.56%) npm
Communications & Networking
1 25 (3.52%) Firewall
2 21 (2.95%) DNS
3 20 (2.81%) TCP/IP
3 20 (2.81%) VPN
4 18 (2.53%) DHCP
5 14 (1.97%) WAN
6 13 (1.83%) PABX
7 11 (1.55%) Wi-Fi
8 10 (1.41%) LAN
9 6 (0.84%) Network Security
10 4 (0.56%) AMQP
10 4 (0.56%) BGP
10 4 (0.56%) SD-WAN
10 4 (0.56%) VLAN
10 4 (0.56%) Wireless
11 3 (0.42%) SAN
11 3 (0.42%) Software-Defined Networking
12 2 (0.28%) DMZ
12 2 (0.28%) Intrusion Detection
12 2 (0.28%) NAS
Database & Business Intelligence
1 15 (2.11%) Power BI
2 10 (1.41%) Relational Database
2 10 (1.41%) SQL Server
3 6 (0.84%) Metadata
3 6 (0.84%) MySQL
3 6 (0.84%) Tableau
4 5 (0.70%) Electronic Patient Records
4 5 (0.70%) RDBMS
5 4 (0.56%) Data Warehouse
5 4 (0.56%) MongoDB
5 4 (0.56%) Oracle Database
5 4 (0.56%) PostgreSQL
6 2 (0.28%) Amazon Athena
6 2 (0.28%) DTS
6 2 (0.28%) Looker
7 1 (0.14%) Amazon RDS
7 1 (0.14%) DynamoDB
7 1 (0.14%) PowerPivot
7 1 (0.14%) Redis
7 1 (0.14%) Sqoop
Development Applications
1 58 (8.16%) JIRA
2 14 (1.97%) Git
3 10 (1.41%) Jenkins
4 5 (0.70%) GitLab
4 5 (0.70%) Postman
5 4 (0.56%) Maven
6 2 (0.28%) Axure RP
6 2 (0.28%) CircleCI
6 2 (0.28%) Cucumber
6 2 (0.28%) TestRail
7 1 (0.14%) Bitbucket
7 1 (0.14%) Cypress.io
7 1 (0.14%) gulp
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) Selenium
7 1 (0.14%) SoapUI
7 1 (0.14%) TestDirector
7 1 (0.14%) Yeoman
General
1 319 (44.87%) Social Skills
2 127 (17.86%) Finance
3 119 (16.74%) Public Sector
4 101 (14.21%) Analytical Skills
5 36 (5.06%) Organisational Skills
6 30 (4.22%) Retail
7 26 (3.66%) Legal
7 26 (3.66%) Telecoms
8 23 (3.23%) Marketing
9 22 (3.09%) Banking
9 22 (3.09%) Manufacturing
10 21 (2.95%) Influencing Skills
10 21 (2.95%) Local Government
11 18 (2.53%) Documentation Skills
12 14 (1.97%) Electronics
13 13 (1.83%) Inclusion and Diversity
14 10 (1.41%) Presentation Skills
15 9 (1.27%) Military
16 6 (0.84%) Law
16 6 (0.84%) Police
Job Titles
1 143 (20.11%) Analyst
2 83 (11.67%) Service Manager
3 82 (11.53%) Lead
4 54 (7.59%) Delivery Manager
5 46 (6.47%) Service Delivery Manager
6 44 (6.19%) Senior
7 39 (5.49%) Support Analyst
8 33 (4.64%) 2nd Line Support
8 33 (4.64%) IT Support
9 31 (4.36%) IT Manager
10 27 (3.80%) Business Analyst
10 27 (3.80%) Service Analyst
10 27 (3.80%) Support Engineer
11 25 (3.52%) Architect
12 21 (2.95%) 1st/2nd Line Support
13 20 (2.81%) Administrator
13 20 (2.81%) IT Analyst
13 20 (2.81%) Project Manager
14 19 (2.67%) IT Services Manager
15 18 (2.53%) Desktop Support
Libraries, Frameworks & Software Standards
1 22 (3.09%) REST
2 13 (1.83%) HTML
3 10 (1.41%) CSS
3 10 (1.41%) SOAP
4 9 (1.27%) Middleware
5 8 (1.13%) XML
6 7 (0.98%) Oracle Fusion
7 6 (0.84%) AngularJS
7 6 (0.84%) Kafka
8 5 (0.70%) JSON
8 5 (0.70%) RESTful
9 4 (0.56%) .NET
9 4 (0.56%) Bootstrap
9 4 (0.56%) LangChain
9 4 (0.56%) LangGraph
9 4 (0.56%) SailPoint
10 3 (0.42%) Pandas
10 3 (0.42%) Play Framework
10 3 (0.42%) scikit-learn
10 3 (0.42%) Semantic Kernel
Miscellaneous
1 43 (6.05%) Onboarding
2 33 (4.64%) Self-Motivation
3 30 (4.22%) Management Information System
4 29 (4.08%) Product Ownership
5 25 (3.52%) Virtual Team
6 19 (2.67%) Smartphone
7 18 (2.53%) CMDB
8 17 (2.39%) Data Centre
9 15 (2.11%) Driving Licence
10 14 (1.97%) Enterprise Software
11 12 (1.69%) NHS
12 9 (1.27%) Legacy Systems
12 9 (1.27%) Security Posture
13 8 (1.13%) Public Cloud
14 7 (0.98%) Cloud Native
14 7 (0.98%) Hybrid Cloud
14 7 (0.98%) Security Operations Centre
14 7 (0.98%) Team-Oriented Environment
15 6 (0.84%) Data Protection Act
16 5 (0.70%) PKI
Operating Systems
1 108 (15.19%) Windows
2 26 (3.66%) Linux
3 24 (3.38%) Windows 10
4 18 (2.53%) Windows Server
5 13 (1.83%) Android
6 10 (1.41%) Unix
7 9 (1.27%) Red Hat Enterprise Linux
8 8 (1.13%) Apple iOS
9 4 (0.56%) CentOS
9 4 (0.56%) Mac OS
10 2 (0.28%) VMS
11 1 (0.14%) AIX
11 1 (0.14%) Data ONTAP
11 1 (0.14%) Solaris
11 1 (0.14%) Windows Server 2012
11 1 (0.14%) Windows Server 2016
11 1 (0.14%) Windows Server 2019
Processes & Methodologies
1 236 (33.19%) ITIL
2 186 (26.16%) Continuous Improvement
3 173 (24.33%) Problem-Solving
4 166 (23.35%) Agile
5 143 (20.11%) ITSM
6 124 (17.44%) Service Management
7 119 (16.74%) Customer Service
7 119 (16.74%) Stakeholder Management
8 104 (14.63%) Change Management
9 90 (12.66%) Stakeholder Engagement
10 74 (10.41%) DevOps
11 65 (9.14%) Project Management
11 65 (9.14%) Roadmaps
12 61 (8.58%) Project Delivery
13 58 (8.16%) User Experience
14 57 (8.02%) Incident Management
15 53 (7.45%) Service Design
16 52 (7.31%) Coaching
17 51 (7.17%) Cybersecurity
18 48 (6.75%) Data Protection
Programming Languages
1 38 (5.34%) PowerShell
2 29 (4.08%) Python
3 28 (3.94%) SQL
4 23 (3.23%) Java
5 17 (2.39%) JavaScript
6 7 (0.98%) Bash
7 5 (0.70%) Shell Script
8 3 (0.42%) Perl
8 3 (0.42%) Scala
9 2 (0.28%) C#
9 2 (0.28%) Go
10 1 (0.14%) Apex Code
10 1 (0.14%) Bicep
10 1 (0.14%) Kusto Query Language
10 1 (0.14%) PL/SQL
10 1 (0.14%) TypeScript
Qualifications
1 193 (27.14%) Security Cleared
2 167 (23.49%) SC Cleared
3 57 (8.02%) Degree
4 33 (4.64%) ITIL Certification
5 27 (3.80%) DV Cleared
6 15 (2.11%) BPSS Clearance
7 14 (1.97%) Microsoft Certification
7 14 (1.97%) PRINCE2 Practitioner
8 11 (1.55%) MOS
9 8 (1.13%) ITIL Foundation Certificate
9 8 (1.13%) MCP
9 8 (1.13%) PMI Certification
10 7 (0.98%) CISSP
10 7 (0.98%) Computer Science Degree
10 7 (0.98%) PMP
11 6 (0.84%) Azure Certification
11 6 (0.84%) Cisco Certification
11 6 (0.84%) DBS Check
12 5 (0.70%) CCNA
12 5 (0.70%) CISM
Quality Assurance & Compliance
1 82 (11.53%) SLA
2 25 (3.52%) GDPR
3 17 (2.39%) ISO/IEC 27001
3 17 (2.39%) QA
4 14 (1.97%) Accessibility
5 11 (1.55%) PMO
6 8 (1.13%) Cyber Essentials
6 8 (1.13%) Data Quality
7 5 (0.70%) NIST
7 5 (0.70%) Sarbanes-Oxley
8 4 (0.56%) ISO/IEC 20000
8 4 (0.56%) NCSC
8 4 (0.56%) WCAG
9 3 (0.42%) Actionable Recommendations
9 3 (0.42%) COBIT
9 3 (0.42%) PCI DSS
10 2 (0.28%) GRC
10 2 (0.28%) ITGC
10 2 (0.28%) P3O
11 1 (0.14%) HL7
System Software
1 64 (9.00%) Active Directory
2 10 (1.41%) Docker
2 10 (1.41%) VMware Infrastructure
3 5 (0.70%) Hyper-V
4 3 (0.42%) VMware NSX
5 2 (0.28%) Slurm Workload Manager
5 2 (0.28%) Virtual Machines
5 2 (0.28%) vSphere
6 1 (0.14%) Microsoft Virtual Server
6 1 (0.14%) NFS
6 1 (0.14%) Virtual Servers
Systems Management
1 27 (3.80%) Microsoft Intune
2 19 (2.67%) SCCM
3 13 (1.83%) Terraform
4 12 (1.69%) Ansible
5 10 (1.41%) Kubernetes
6 8 (1.13%) Grafana
6 8 (1.13%) SCOM
7 7 (0.98%) HP SiteScope
8 4 (0.56%) Single Sign-On
9 3 (0.42%) NetBackup
10 2 (0.28%) HP ALM
10 2 (0.28%) Nagios
10 2 (0.28%) SCOrch
11 1 (0.14%) Amdocs OSS
11 1 (0.14%) Jamf Pro
11 1 (0.14%) Prometheus
11 1 (0.14%) SnapMirror
11 1 (0.14%) SnapVault
11 1 (0.14%) Tivoli
11 1 (0.14%) WSUS
Vendors
1 140 (19.69%) Microsoft
2 74 (10.41%) ServiceNow
3 42 (5.91%) SAP
4 26 (3.66%) Oracle
5 24 (3.38%) Remedy
6 18 (2.53%) Salesforce
7 15 (2.11%) Google
8 14 (1.97%) VMware
9 12 (1.69%) Citrix
9 12 (1.69%) Splunk
10 11 (1.55%) Cisco
11 10 (1.41%) Apple
12 8 (1.13%) Adobe
12 8 (1.13%) Mitel
13 7 (0.98%) Atlassian
13 7 (0.98%) Palo Alto
14 6 (0.84%) Genesys
14 6 (0.84%) Veeam
14 6 (0.84%) Zscaler
15 5 (0.70%) BMC