Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 10 October 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Oct 2026
Same period 2025 Same period 2024
Rank 115 107 143
Rank change year-on-year -8 +36 -17
Contract jobs citing Service Delivery 1,086 697 563
As % of all contract jobs in England 2.35% 2.48% 1.74%
As % of the Processes & Methodologies category 2.77% 2.73% 2.01%
Number of daily rates quoted 644 385 285
10th Percentile £228 £225 £216
25th Percentile £413 £319 £330
Median daily rate (50th Percentile) £525 £450 £500
Median % change year-on-year +16.67% -10.00% -2.53%
75th Percentile £600 £575 £590
90th Percentile £725 £670 £695
UK median daily rate £525 £450 £475
% change year-on-year +16.67% -5.26% -7.50%
Number of hourly rates quoted 126 118 91
10th Percentile £13.63 £14.65 £14.84
25th Percentile £16.01 £16.00 £15.31
Median hourly rate £17.87 £17.87 £16.23
Median % change year-on-year - +10.10% -9.56%
75th Percentile £23.75 £23.69 £16.85
90th Percentile £65.49 £45.75 £19.50
UK median hourly rate £17.87 £17.40 £16.23
% change year-on-year +2.70% +7.21% -14.23%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 39,257 25,497 27,959
As % of all contract IT jobs advertised in England 84.86% 90.90% 86.48%
Number of daily rates quoted 23,690 16,157 17,059
10th Percentile £325 £293 £313
25th Percentile £425 £405 £416
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -4.55%
75th Percentile £638 £625 £638
90th Percentile £738 £725 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.78%
Number of hourly rates quoted 2,996 1,590 1,150
10th Percentile £13.69 £14.54 £15.00
25th Percentile £17.33 £17.87 £20.30
Median hourly rate £40.00 £25.15 £42.50
Median % change year-on-year +59.05% -40.82% -4.49%
75th Percentile £67.47 £45.00 £67.38
90th Percentile £78.88 £67.28 £74.88
UK median hourly rate £37.50 £25.15 £40.16
% change year-on-year +49.11% -37.38% -8.38%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 10 October 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 10 October 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 10 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -3 386 £525 +5.00% 985
South East +29 284 £538 +19.44% 363
North of England -51 146 £525 +31.09% 304
Midlands -27 102 £490 +21.89% 216
South West -32 94 £525 +45.63% 150
North West -46 76 £525 +20.00% 155
West Midlands -32 61 £500 +25.00% 137
East of England -20 58 £488 +21.88% 124
Yorkshire -23 49 £525 +53.85% 108
East Midlands -7 41 £450 -10.00% 79
North East -29 23 £550 +10.00% 41
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 54 (4.97%) SharePoint
2 30 (2.76%) Microsoft Exchange
3 27 (2.49%) Confluence
4 6 (0.55%) OpenStack
5 4 (0.37%) CMS
6 3 (0.28%) Oracle Workflow
7 2 (0.18%) nginx
8 1 (0.092%) Apache
8 1 (0.092%) CICS
8 1 (0.092%) Documentum
8 1 (0.092%) Exchange Server 2013
8 1 (0.092%) JBoss
8 1 (0.092%) NetWeaver
8 1 (0.092%) SAS
8 1 (0.092%) SharePoint Server
Applications
1 58 (5.34%) Microsoft Excel
2 56 (5.16%) Microsoft Office
3 16 (1.47%) Microsoft PowerPoint
4 7 (0.64%) Microsoft Project
5 4 (0.37%) MS Visio
5 4 (0.37%) Spreadsheet
6 3 (0.28%) Chatbot
7 1 (0.092%) LaTeX
7 1 (0.092%) Maple
Business Applications
1 26 (2.39%) Remedy ITSM
2 13 (1.20%) Dynamics CRM
3 6 (0.55%) ContrOCC
3 6 (0.55%) SAP S/4HANA
4 5 (0.46%) Oracle ERP
5 3 (0.28%) Loan IQ
5 3 (0.28%) NEC Housing
5 3 (0.28%) Oracle Applications
5 3 (0.28%) SAP HCM
6 2 (0.18%) Primavera
6 2 (0.18%) SAP Payroll
6 2 (0.18%) SAP PS
7 1 (0.092%) Oracle Assets
7 1 (0.092%) Oracle EBS
7 1 (0.092%) Oracle E-Business Tax
7 1 (0.092%) Oracle Financials
7 1 (0.092%) Oracle Receivables
7 1 (0.092%) SAP HR
7 1 (0.092%) SAP Oil and Gas
7 1 (0.092%) SAP PM
Cloud Services
1 138 (12.71%) Azure
2 128 (11.79%) Microsoft 365
3 68 (6.26%) Entra ID
4 65 (5.99%) AWS
5 51 (4.70%) Power Platform
6 29 (2.67%) SaaS
7 28 (2.58%) Azure DevOps
8 22 (2.03%) SuccessFactors
9 19 (1.75%) GCP
10 16 (1.47%) Serverless
11 15 (1.38%) OneDrive
12 14 (1.29%) Dynamics 365
12 14 (1.29%) GitHub
13 11 (1.01%) OCI
13 11 (1.01%) PowerApps
14 10 (0.92%) Amazon S3
14 10 (0.92%) Google Workspace
14 10 (0.92%) IaaS
14 10 (0.92%) Microsoft Copilot
14 10 (0.92%) Microsoft Purview
Communications & Networking
1 48 (4.42%) DNS
2 40 (3.68%) Firewall
3 35 (3.22%) VPN
4 25 (2.30%) LAN
5 24 (2.21%) DHCP
6 22 (2.03%) WAN
7 20 (1.84%) Network Security
8 19 (1.75%) TCP/IP
9 14 (1.29%) 5G
9 14 (1.29%) Diameter Protocol
9 14 (1.29%) VLAN
9 14 (1.29%) Wi-Fi
10 12 (1.10%) MPLS
11 11 (1.01%) SAN
11 11 (1.01%) Wireless
12 9 (0.83%) BGP
12 9 (0.83%) SSL
13 8 (0.74%) 4G
13 8 (0.74%) VoLTE
13 8 (0.74%) VoWiFi
Database & Business Intelligence
1 30 (2.76%) Power BI
2 16 (1.47%) SQL Server
3 11 (1.01%) MySQL
4 7 (0.64%) MongoDB
5 5 (0.46%) DocumentDB
6 4 (0.37%) Data Warehouse
6 4 (0.37%) GIS
6 4 (0.37%) Oracle Reports
7 3 (0.28%) Amazon Redshift
7 3 (0.28%) Db2
7 3 (0.28%) Metadata
7 3 (0.28%) Oracle BI Publisher
7 3 (0.28%) Pentaho
7 3 (0.28%) PostgreSQL
7 3 (0.28%) Tableau
8 2 (0.18%) Amazon RDS
8 2 (0.18%) Azure SQL Database
8 2 (0.18%) BigQuery
8 2 (0.18%) Looker
8 2 (0.18%) SQL Server Integration Services
Development Applications
1 57 (5.25%) JIRA
2 16 (1.47%) GitLab
3 14 (1.29%) Git
4 7 (0.64%) Jenkins
5 4 (0.37%) Chocolatey
6 3 (0.28%) Eclipse
7 1 (0.092%) Atlassian Bamboo
7 1 (0.092%) Bitbucket
7 1 (0.092%) Snyk
General
1 453 (41.71%) Social Skills
2 212 (19.52%) Public Sector
3 199 (18.32%) Analytical Skills
4 171 (15.75%) Finance
5 83 (7.64%) Organisational Skills
6 55 (5.06%) Local Government
7 51 (4.70%) Influencing Skills
8 46 (4.24%) Telecoms
9 37 (3.41%) Banking
10 32 (2.95%) Military
11 27 (2.49%) Legal
12 25 (2.30%) Retail
13 24 (2.21%) Documentation Skills
14 22 (2.03%) Inclusion and Diversity
15 17 (1.57%) Manufacturing
16 14 (1.29%) Law
17 12 (1.10%) Billing
18 11 (1.01%) Presentation Skills
19 8 (0.74%) Front Office
19 8 (0.74%) Police
Job Titles
1 118 (10.87%) Analyst
2 113 (10.41%) Service Manager
3 96 (8.84%) Delivery Manager
4 92 (8.47%) Senior
5 85 (7.83%) Lead
6 73 (6.72%) Service Delivery Manager
7 67 (6.17%) Support Engineer
8 54 (4.97%) Architect
9 48 (4.42%) IT Manager
9 48 (4.42%) IT Support
10 39 (3.59%) Consultant
11 38 (3.50%) Service Analyst
12 32 (2.95%) Project Manager
13 31 (2.85%) Administrator
14 30 (2.76%) Developer
15 29 (2.67%) Infrastructure Engineer
16 28 (2.58%) Desktop Support
16 28 (2.58%) IT Engineer
17 23 (2.12%) Business Analyst
17 23 (2.12%) Change Manager
Libraries, Frameworks & Software Standards
1 32 (2.95%) Terraform
2 31 (2.85%) REST
3 8 (0.74%) SOAP
4 6 (0.55%) AngularJS
4 6 (0.55%) Handlebars
4 6 (0.55%) Kafka
4 6 (0.55%) Oracle Fusion
5 5 (0.46%) .NET
5 5 (0.46%) Elastic Stack
5 5 (0.46%) Express.js
5 5 (0.46%) Jest
5 5 (0.46%) MEAN Stack
5 5 (0.46%) Node.js
5 5 (0.46%) Nunjucks
5 5 (0.46%) Web Services
6 4 (0.37%) Middleware
6 4 (0.37%) OAuth
6 4 (0.37%) XML
7 3 (0.28%) RESTful
7 3 (0.28%) SailPoint
Miscellaneous
1 130 (11.97%) Onboarding
2 49 (4.51%) Management Information System
3 42 (3.87%) Product Ownership
4 30 (2.76%) Self-Motivation
5 29 (2.67%) Enterprise Software
6 27 (2.49%) CMDB
7 20 (1.84%) Security Posture
8 18 (1.66%) Cloud Native
8 18 (1.66%) Data Protection Act
9 16 (1.47%) Data Centre
9 16 (1.47%) Video Conferencing
10 14 (1.29%) Operational Technology
11 13 (1.20%) Cyber Threat
12 12 (1.10%) Driving Licence
12 12 (1.10%) NHS
13 11 (1.01%) Security Operations Centre
14 10 (0.92%) Analytical Mindset
14 10 (0.92%) Virtual Team
15 9 (0.83%) Hybrid Cloud
16 8 (0.74%) Cloud Security Posture
Operating Systems
1 155 (14.27%) Windows
2 41 (3.78%) Linux
3 29 (2.67%) Windows 10
4 28 (2.58%) Android
4 28 (2.58%) Windows Server
5 18 (1.66%) Mac OS
6 16 (1.47%) Apple iOS
7 15 (1.38%) Windows Server 2019
8 12 (1.10%) Unix
9 6 (0.55%) Red Hat Enterprise Linux
10 3 (0.28%) Solaris
10 3 (0.28%) VMS
11 2 (0.18%) AIX
11 2 (0.18%) SUSE
12 1 (0.092%) OpenVMS
12 1 (0.092%) SUSE Linux Enterprise Server
12 1 (0.092%) Windows 7
12 1 (0.092%) Windows Server 2008
12 1 (0.092%) Windows Server 2012
12 1 (0.092%) zOS
Processes & Methodologies
1 359 (33.06%) Continuous Improvement
2 344 (31.68%) ITIL
3 312 (28.73%) Service Management
4 288 (26.52%) Stakeholder Management
5 266 (24.49%) ITSM
6 263 (24.22%) Problem-Solving
7 211 (19.43%) Agile
8 146 (13.44%) Stakeholder Engagement
9 141 (12.98%) Change Management
10 140 (12.89%) Customer Service
11 116 (10.68%) Decision-Making
12 108 (9.94%) Roadmaps
13 94 (8.66%) Incident Management
14 90 (8.29%) Project Delivery
15 88 (8.10%) Cybersecurity
16 86 (7.92%) AI
17 79 (7.27%) Project Management
18 76 (7.00%) DevOps
19 75 (6.91%) Service Design
20 74 (6.81%) User Experience
Programming Languages
1 41 (3.78%) PowerShell
2 39 (3.59%) Python
3 32 (2.95%) SQL
4 20 (1.84%) JavaScript
5 19 (1.75%) Bash
6 8 (0.74%) C#
7 6 (0.55%) Shell Script
8 5 (0.46%) TypeScript
9 4 (0.37%) Bicep
9 4 (0.37%) Groovy
9 4 (0.37%) Java
9 4 (0.37%) Perl
10 3 (0.28%) Scala
11 2 (0.18%) ABAP
11 2 (0.18%) Google Apps Script
11 2 (0.18%) R
12 1 (0.092%) ActionScript
12 1 (0.092%) Data Analysis Expressions
12 1 (0.092%) Go
12 1 (0.092%) JCL
Qualifications
1 318 (29.28%) Security Cleared
2 199 (18.32%) SC Cleared
3 101 (9.30%) DV Cleared
4 67 (6.17%) Degree
5 32 (2.95%) PMP
6 30 (2.76%) PMI Certification
7 27 (2.49%) BPSS Clearance
8 26 (2.39%) ITIL Certification
9 16 (1.47%) Microsoft Certification
10 15 (1.38%) Computer Science Degree
10 15 (1.38%) ITIL Foundation Certificate
11 14 (1.29%) CISSP
12 12 (1.10%) AWS Certification
13 10 (0.92%) Azure Certification
14 9 (0.83%) CISM
15 8 (0.74%) A+ Certification
16 7 (0.64%) Cisco Certification
16 7 (0.64%) Master's Degree
16 7 (0.64%) Network+ Certification
17 5 (0.46%) CCNP
Quality Assurance & Compliance
1 80 (7.37%) SLA
2 40 (3.68%) QA
3 32 (2.95%) Data Quality
4 30 (2.76%) Accessibility
5 29 (2.67%) GRC
5 29 (2.67%) ISO/IEC 27001
6 23 (2.12%) GDPR
6 23 (2.12%) NIST
7 20 (1.84%) ISO/IEC 20000
7 20 (1.84%) PMO
8 14 (1.29%) Cyber Essentials
8 14 (1.29%) NCSC
9 12 (1.10%) ISO 9001
10 8 (0.74%) Cyber Essentials PLUS
11 6 (0.55%) WCAG
12 5 (0.46%) Sarbanes-Oxley
13 4 (0.37%) Actionable Recommendations
13 4 (0.37%) PCI DSS
14 3 (0.28%) NIST 800
15 2 (0.18%) ISO 22301
System Software
1 96 (8.84%) Active Directory
2 53 (4.88%) VMware Infrastructure
3 26 (2.39%) VMware ESXi
4 19 (1.75%) vSphere
5 15 (1.38%) Virtual Desktop
6 12 (1.10%) Docker
7 10 (0.92%) Hyper-V
8 6 (0.55%) Firmware
9 4 (0.37%) Virtual Machines
10 2 (0.18%) ACF2
10 2 (0.18%) OpenAM
10 2 (0.18%) RACF
11 1 (0.092%) UAG
11 1 (0.092%) VMware NSX
Systems Management
1 46 (4.24%) Microsoft Intune
2 31 (2.85%) SCCM
3 24 (2.21%) Kubernetes
4 17 (1.57%) vCenter Server
5 14 (1.29%) Ansible
6 13 (1.20%) SCOM
7 7 (0.64%) Single Sign-On
8 6 (0.55%) FortiGate
9 4 (0.37%) Nessus
9 4 (0.37%) WSUS
10 3 (0.28%) Active Directory Federation Services
10 3 (0.28%) Istio
10 3 (0.28%) Jamf Pro
10 3 (0.28%) NetBackup
10 3 (0.28%) Progress Chef
10 3 (0.28%) Puppet
11 2 (0.18%) Cisco CUCM
11 2 (0.18%) Grafana
11 2 (0.18%) Kibana
11 2 (0.18%) Nagios
Vendors
1 250 (23.02%) Microsoft
2 187 (17.22%) ServiceNow
3 62 (5.71%) VMware
4 49 (4.51%) SAP
5 37 (3.41%) Oracle
6 33 (3.04%) Cisco
7 31 (2.85%) Remedy
8 19 (1.75%) Google
9 18 (1.66%) SolarWinds
10 14 (1.29%) Nokia
11 13 (1.20%) Citrix
11 13 (1.20%) Dynatrace
12 12 (1.10%) BMC
13 11 (1.01%) Apple
13 11 (1.01%) Broadcom
13 11 (1.01%) Ericsson
14 9 (0.83%) Veeam
15 8 (0.74%) Ariba
15 8 (0.74%) NetApp
15 8 (0.74%) Palo Alto