Period
to 19 July 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK > England
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 152 133 97
Rank change year-on-year -19 -36 +4
Contract jobs citing Service Delivery 1,720 1,690 2,434
As % of all contract IT jobs advertised in England 1.82% 1.93% 2.39%
As % of the Processes & Methodologies category 2.12% 2.26% 2.84%
Number of daily rates quoted 1,019 1,040 1,591
England median daily rate £450 £425 £406
Median daily rate % change year-on-year +5.88% +4.79% +1.39%
10th Percentile £200 £260 £225
90th Percentile £600 £598 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.18% +0.06%
Number of hourly rates quoted 95 75 85
England median hourly rate £15.25 £17.00 £21.00
Median hourly rate % change year-on-year -10.29% -19.05% +11.76%
10th Percentile £11.35 £8.41 £11.25
90th Percentile £38.75 £32.70 £36.60
UK median hourly rate £15.25 £17.00 £21.00
% change year-on-year -10.29% -19.05% +21.74%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,031 74,676 85,783
As % of all contract IT jobs advertised in England 85.85% 85.15% 84.37%
Number of daily rates quoted 53,880 49,181 57,188
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.94%
10th Percentile £300 £281 £268
90th Percentile £638 £625 £613
UK median daily rate £450 £447 £425
% change year-on-year +0.67% +5.18% +6.25%
Number of hourly rates quoted 2,236 1,940 2,067
England median hourly rate £22.50 £24.86 £23.75
Median hourly rate % change year-on-year -9.49% +4.67% +13.10%
10th Percentile £11.25 £11.40 £11.72
90th Percentile £50.75 £51.25 £48.75
UK median hourly rate £22.00 £25.00 £24.09
% change year-on-year -12.00% +3.79% +12.43%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in England.

Contractor daily rate trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Delivery in England over the 6 months to 19 July 2018.

Contractor daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in England.

Contractor hourly rate trend for Service Delivery in England

Service Delivery
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Delivery in England over the 6 months to 19 July 2018.

Contractor hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -40 627 £485 +2.11% 123
South East -15 381 £434 +2.00% 98
North of England -5 248 £375 -6.25% 98
Midlands +18 245 £428 -2.29% 53
West Midlands +17 188 £435 -3.33% 34
South West +7 104 £420 +5.00% 37
East of England +5 103 £350 -5.41% 46
North West -14 100 £375 - 45
Yorkshire -4 85 £475 +11.76% 41
North East +2 62 £310 -22.50% 12
East Midlands -7 57 £425 -2.86% 18
Service Delivery
UK

For the 6 months to 19 July 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 654 (38.02%) ITIL
2 410 (23.84%) Agile Software Development
3 396 (23.02%) Finance
4 360 (20.93%) Service Management
5 353 (20.52%) Project Management
6 326 (18.95%) Windows
7 301 (17.50%) Microsoft
8 276 (16.05%) Security Cleared
9 213 (12.38%) Stakeholder Management
10 203 (11.80%) SC Cleared
11 192 (11.16%) Problem-Solving
12 181 (10.52%) Cisco
13 175 (10.17%) SLA
14 168 (9.77%) Change Management
15 162 (9.42%) Active Directory
16 149 (8.66%) Service Design
17 147 (8.55%) VMware
18 143 (8.31%) ITSM
19 142 (8.26%) Incident Management
20 140 (8.14%) Analytical Skills
21 137 (7.97%) Degree
22 136 (7.91%) Scrum
23 135 (7.85%) ITIL V3
24 134 (7.79%) Management Information System
24 134 (7.79%) Microsoft Office
25 131 (7.62%) Problem Management
26 129 (7.50%) PRINCE2
27 110 (6.40%) Citrix
27 110 (6.40%) VMware Infrastructure
28 109 (6.34%) Windows Server

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (2.79%) IIS
2 45 (2.62%) SharePoint
3 36 (2.09%) Confluence
4 30 (1.74%) MS Exchange
5 19 (1.10%) Documentum
6 17 (0.99%) OpenStack
6 17 (0.99%) Skype for Business
7 12 (0.70%) SharePoint Server
8 11 (0.64%) Apache
9 10 (0.58%) CMS
10 9 (0.52%) Exchange Server 2010
11 8 (0.47%) Blackberry Enterprise Server
11 8 (0.47%) Elasticsearch
11 8 (0.47%) WebLogic
12 7 (0.41%) Oracle SOA Suite
13 6 (0.35%) Exchange Server 2013
13 6 (0.35%) JBoss
14 5 (0.29%) SAS
14 5 (0.29%) Tuxedo
15 4 (0.23%) Oracle Service Bus
Applications
1 134 (7.79%) Microsoft Office
2 64 (3.72%) Microsoft Excel
3 36 (2.09%) Microsoft Project
4 32 (1.86%) MS Visio
5 28 (1.63%) Microsoft PowerPoint
6 7 (0.41%) Spreadsheet
7 1 (0.058%) AutoCAD
Business Applications
1 11 (0.64%) Remedy ITSM
2 8 (0.47%) Oracle EBS
2 8 (0.47%) Oracle EBS R12
2 8 (0.47%) SAP HR
3 7 (0.41%) Dynamics AX
3 7 (0.41%) Dynamics CRM
4 5 (0.29%) Oracle Applications
4 5 (0.29%) Oracle Financials
4 5 (0.29%) SAP CO
4 5 (0.29%) SAP FI
4 5 (0.29%) SAP FI/CO
5 4 (0.23%) SAP ERP
5 4 (0.23%) SAP MM
6 3 (0.17%) Global One
6 3 (0.17%) Oracle BPM
6 3 (0.17%) Oracle General Ledger
7 2 (0.12%) Documaker
7 2 (0.12%) Dynamics NAV
7 2 (0.12%) SAP HCM
7 2 (0.12%) Siebel CRM
Cloud Services
1 104 (6.05%) Amazon AWS
2 75 (4.36%) Microsoft Azure
2 75 (4.36%) Office 365
3 35 (2.03%) SaaS
4 34 (1.98%) Cloud Computing
5 20 (1.16%) IaaS
6 17 (0.99%) PaaS
7 8 (0.47%) SuccessFactors
8 7 (0.41%) G Suite
9 6 (0.35%) GitHub
10 5 (0.29%) Azure Active Directory
11 4 (0.23%) iTunes
11 4 (0.23%) OneDrive
11 4 (0.23%) Veeva
12 2 (0.12%) Amazon CloudWatch
12 2 (0.12%) Amazon SQS
12 2 (0.12%) AWS CloudFormation
12 2 (0.12%) Lucidchart
12 2 (0.12%) NuGet
12 2 (0.12%) Slack
Communications & Networking
1 103 (5.99%) Firewall
2 93 (5.41%) WAN
3 86 (5.00%) LAN
4 79 (4.59%) SAN
5 74 (4.30%) DNS
6 69 (4.01%) DHCP
7 65 (3.78%) VPN
8 45 (2.62%) Internet
9 43 (2.50%) MPLS
10 39 (2.27%) Wireless
11 33 (1.92%) BGP
11 33 (1.92%) SMS
12 31 (1.80%) Network Security
13 30 (1.74%) Cisco ASA
13 30 (1.74%) NetScaler
14 28 (1.63%) TCP/IP
15 27 (1.57%) VoIP
16 25 (1.45%) OSPF
17 20 (1.16%) Cisco Nexus
18 19 (1.10%) Skype
Database & Business Intelligence
1 71 (4.13%) SQL Server
2 33 (1.92%) Oracle Database
3 18 (1.05%) SQL Server 2012
4 14 (0.81%) Power BI
5 13 (0.76%) Data Warehouse
6 11 (0.64%) Big Data
6 11 (0.64%) MySQL
7 10 (0.58%) NoSQL
7 10 (0.58%) Oracle Reports
7 10 (0.58%) SQL Server 2008
8 9 (0.52%) SQL Server Integration Services
9 7 (0.41%) SQL Server Reporting Services
10 6 (0.35%) Hadoop
10 6 (0.35%) MS Access
10 6 (0.35%) OLTP
10 6 (0.35%) Oracle Database 11g
10 6 (0.35%) Oracle ODI
11 5 (0.29%) Apache Cassandra
11 5 (0.29%) BusinessObjects
11 5 (0.29%) SQL Server 2016
Development Applications
1 55 (3.20%) JIRA
2 37 (2.15%) Jenkins
3 36 (2.09%) Git (software)
4 11 (0.64%) Team Foundation Server
5 10 (0.58%) Maven
6 9 (0.52%) Atlassian Bamboo
6 9 (0.52%) Visual Studio
7 8 (0.47%) Sonatype Nexus
8 7 (0.41%) Subversion
9 6 (0.35%) Cucumber
9 6 (0.35%) Octopus Deploy
9 6 (0.35%) TeamCity
10 5 (0.29%) MSI
11 4 (0.23%) AdminStudio
11 4 (0.23%) Oracle Forms
11 4 (0.23%) Selenium
11 4 (0.23%) SQL Server Management Studio (SSMS)
12 3 (0.17%) Bitbucket
12 3 (0.17%) SonarQube
12 3 (0.17%) WebDriver
General
1 396 (23.02%) Finance
2 91 (5.29%) Retail
3 83 (4.83%) Telecoms
4 77 (4.48%) Banking
5 71 (4.13%) Legal
6 32 (1.86%) Marketing
7 25 (1.45%) Law
8 21 (1.22%) Manufacturing
9 20 (1.16%) Publishing
10 17 (0.99%) Investment Banking
11 12 (0.70%) Billing
11 12 (0.70%) Pharmaceutical
12 11 (0.64%) German Language
12 11 (0.64%) Local Government
13 9 (0.52%) Financial Institution
14 6 (0.35%) Back Office
14 6 (0.35%) Electronics
14 6 (0.35%) French Language
15 5 (0.29%) Advertising
15 5 (0.29%) Corporate Banking
Job Titles
1 285 (16.57%) Service Manager
2 223 (12.97%) Analyst
3 221 (12.85%) Delivery Manager
4 196 (11.40%) Services Delivery Manager
5 151 (8.78%) Project Manager
6 125 (7.27%) Architect
7 90 (5.23%) Service Analyst
8 83 (4.83%) IT Manager
9 67 (3.90%) Developer
10 60 (3.49%) Support Engineer
11 56 (3.26%) Service Desk Analyst
12 52 (3.02%) Business Analyst
13 49 (2.85%) IT Services Manager
14 48 (2.79%) Consultant
15 47 (2.73%) Network Engineer
16 45 (2.62%) Transition Manager
17 41 (2.38%) ITIL Manager
18 40 (2.33%) Service Transition Manager
18 40 (2.33%) Solutions Architect
19 39 (2.27%) Desktop Support
Libraries, Frameworks & Software Standards
1 54 (3.14%) Web Services
2 53 (3.08%) Middleware
3 33 (1.92%) XML
4 31 (1.80%) .NET
5 26 (1.51%) HTML
6 21 (1.22%) AngularJS
6 21 (1.22%) Spring
7 18 (1.05%) Velocity
8 17 (0.99%) Spring Boot
9 16 (0.93%) CSS
9 16 (0.93%) Kafka
10 14 (0.81%) HTML5
10 14 (0.81%) Oracle Fusion
11 13 (0.76%) REST
12 9 (0.52%) JSON
12 9 (0.52%) Node.js
12 9 (0.52%) XSLT
13 8 (0.47%) J2EE
13 8 (0.47%) jQuery
14 7 (0.41%) CSS3
Miscellaneous
1 140 (8.14%) Analytical Skills
2 134 (7.79%) Management Information System
3 84 (4.88%) Data Centre
4 61 (3.55%) Self-Motivation
5 40 (2.33%) User Experience
6 33 (1.92%) Computer Science
7 27 (1.57%) Virtual Team
8 24 (1.40%) NHS
9 22 (1.28%) Blackberry
10 21 (1.22%) Video Conferencing
11 20 (1.16%) Enterprise Software
12 18 (1.05%) CMDB
13 17 (0.99%) Driving Licence
13 17 (0.99%) Fat Client
13 17 (0.99%) PMI
13 17 (0.99%) Thin Client
14 16 (0.93%) Public Cloud
15 12 (0.70%) Clustering
16 11 (0.64%) Cyberthreat
16 11 (0.64%) iPhone
Operating Systems
1 326 (18.95%) Windows
2 109 (6.34%) Windows Server
3 92 (5.35%) Linux
4 87 (5.06%) Unix
5 71 (4.13%) Windows Server 2008
6 59 (3.43%) Windows 7
7 55 (3.20%) Windows Server 2012
8 51 (2.97%) Windows 10
9 35 (2.03%) Solaris
10 27 (1.57%) Android
11 24 (1.40%) Red Hat Enterprise Linux
12 17 (0.99%) Ubuntu
12 17 (0.99%) Windows Server 2003
13 16 (0.93%) Apple iOS
14 12 (0.70%) Mac OS X
15 10 (0.58%) CentOS
15 10 (0.58%) Windows 8
15 10 (0.58%) Windows XP
16 9 (0.52%) AIX
17 5 (0.29%) Windows 2000
Processes & Methodologies
1 654 (38.02%) ITIL
2 410 (23.84%) Agile Software Development
3 360 (20.93%) Service Management
4 353 (20.52%) Project Management
5 213 (12.38%) Stakeholder Management
6 192 (11.16%) Problem-Solving
7 168 (9.77%) Change Management
8 149 (8.66%) Service Design
9 143 (8.31%) ITSM
10 142 (8.26%) Incident Management
11 136 (7.91%) Scrum
12 135 (7.85%) ITIL V3
13 131 (7.62%) Problem Management
14 129 (7.50%) PRINCE2
15 108 (6.28%) Continuous Improvement
16 104 (6.05%) Risk Management
17 103 (5.99%) Coaching
18 93 (5.41%) Mentoring
19 86 (5.00%) DevOps
20 83 (4.83%) Configuration Management
Programming Languages
1 87 (5.06%) SQL
2 71 (4.13%) Java
3 40 (2.33%) JavaScript
3 40 (2.33%) Python
4 37 (2.15%) PowerShell
5 27 (1.57%) C#
6 22 (1.28%) Perl
7 16 (0.93%) C
8 14 (0.81%) Ruby
9 12 (0.70%) Shell Script
10 11 (0.64%) Bash Shell
10 11 (0.64%) PL/SQL
10 11 (0.64%) VBA
11 8 (0.47%) Go
11 8 (0.47%) PHP
12 7 (0.41%) C++
13 6 (0.35%) T-SQL
13 6 (0.35%) VB
13 6 (0.35%) VBScript
14 5 (0.29%) TypeScript
Qualifications
1 276 (16.05%) Security Cleared
2 203 (11.80%) SC Cleared
3 137 (7.97%) Degree
4 89 (5.17%) ITIL Certification
5 58 (3.37%) Cisco Certification
5 58 (3.37%) DV Cleared
6 37 (2.15%) CCNA
7 36 (2.09%) CCNP
7 36 (2.09%) MCP
8 32 (1.86%) PRINCE2 Practitioner
9 31 (1.80%) Microsoft Certification
10 30 (1.74%) PMI Certification
11 24 (1.40%) BPSS Clearance
11 24 (1.40%) PMP
12 23 (1.34%) Computer Science Degree
13 22 (1.28%) MCSE
14 21 (1.22%) CISSP
15 19 (1.10%) ITIL Foundation Certificate
16 17 (0.99%) PRINCE2 Certification
17 14 (0.81%) ISEB
Quality Assurance & Compliance
1 175 (10.17%) SLA
2 42 (2.44%) PMO
3 38 (2.21%) QA
4 24 (1.40%) GDPR
5 18 (1.05%) ISO/IEC 27001
6 15 (0.87%) Sarbanes-Oxley
7 10 (0.58%) PCI DSS
8 9 (0.52%) COBIT
9 7 (0.41%) ISO/IEC 19770
9 7 (0.41%) ISO/IEC 20000
10 6 (0.35%) Data Quality
11 5 (0.29%) Disclosure Scotland
11 5 (0.29%) JSP 440
12 4 (0.23%) PMBOK
13 2 (0.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 2 (0.12%) ISO/IEC 27005
13 2 (0.12%) MiFID
13 2 (0.12%) SEPA
13 2 (0.12%) WCAG
14 1 (0.058%) PSD2
System Software
1 162 (9.42%) Active Directory
2 110 (6.40%) VMware Infrastructure
3 40 (2.33%) XenApp
4 38 (2.21%) XenDesktop
5 37 (2.15%) VMware ESXi
6 34 (1.98%) vSphere
7 24 (1.40%) Hyper-V
8 14 (0.81%) Docker
8 14 (0.81%) Microsoft App-V
9 12 (0.70%) Virtual Machines
9 12 (0.70%) VMware Workstation
10 11 (0.64%) Firmware
11 7 (0.41%) ProxySG
12 6 (0.35%) NFS
12 6 (0.35%) Virtual Desktop
13 5 (0.29%) Terminal Server
13 5 (0.29%) Terminal Services
14 4 (0.23%) BitLocker
14 4 (0.23%) Veritas Cluster Server
14 4 (0.23%) Veritas File System
Systems Management
1 61 (3.55%) SCCM
2 29 (1.69%) SCOM
3 25 (1.45%) Puppet
4 21 (1.22%) Ansible
5 15 (0.87%) Kubernetes
5 15 (0.87%) vCenter Server
6 13 (0.76%) Single Sign-On
7 12 (0.70%) NetBackup
8 10 (0.58%) Oracle Enterprise Manager
8 10 (0.58%) SCOrch
9 9 (0.52%) Opscode Chef
9 9 (0.52%) WSUS
10 8 (0.47%) EMC NetWorker
11 7 (0.41%) Salt
11 7 (0.41%) Tivoli Storage Manager
12 6 (0.35%) Microsoft Intune
12 6 (0.35%) SafeCom
12 6 (0.35%) SnapMirror
12 6 (0.35%) SnapVault
12 6 (0.35%) XenMobile
Vendors
1 301 (17.50%) Microsoft
2 181 (10.52%) Cisco
3 147 (8.55%) VMware
4 110 (6.40%) Citrix
5 99 (5.76%) Oracle
6 92 (5.35%) SAP
7 69 (4.01%) ServiceNow
8 63 (3.66%) HP
8 63 (3.66%) NetApp
9 45 (2.62%) Juniper
10 34 (1.98%) Ivanti
10 34 (1.98%) Red Hat
11 31 (1.80%) F5
12 27 (1.57%) IBM
13 26 (1.51%) Apple
14 23 (1.34%) CheckPoint
14 23 (1.34%) EMC
15 22 (1.28%) Remedy
16 19 (1.10%) Pega
16 19 (1.10%) Sun