Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 25 November 2025, with comparisons to the same periods in the previous two years.

6 months to
25 Nov 2025
Same period 2024 Same period 2023
Rank 122 133 116
Rank change year-on-year +11 -17 +22
Contract jobs citing Service Delivery 715 572 853
As % of all contract jobs in England 2.35% 1.85% 2.18%
As % of the Processes & Methodologies category 2.61% 2.12% 2.46%
Number of daily rates quoted 396 315 561
10th Percentile £191 £227 £210
25th Percentile £313 £391 £389
Median daily rate (50th Percentile) £450 £525 £513
Median % change year-on-year -14.29% +2.34% +1.68%
75th Percentile £575 £600 £600
90th Percentile £671 £725 £719
UK median daily rate £450 £500 £513
% change year-on-year -10.00% -2.53% -2.29%
Number of hourly rates quoted 123 74 75
10th Percentile £15.50 £15.36 £13.41
25th Percentile £17.30 £15.62 £14.16
Median hourly rate £20.71 £16.23 £18.00
Median % change year-on-year +27.60% -9.83% -4.36%
75th Percentile £41.25 £18.44 £68.63
90th Percentile £59.75 £22.25 £80.00
UK median hourly rate £17.87 £16.23 £20.07
% change year-on-year +10.10% -19.13% +8.49%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,406 26,969 34,678
As % of all contract IT jobs advertised in England 89.94% 87.30% 88.73%
Number of daily rates quoted 17,388 16,451 23,708
10th Percentile £300 £313 £313
25th Percentile £405 £419 £425
Median daily rate (50th Percentile) £505 £525 £545
Median % change year-on-year -3.81% -3.67% -0.91%
75th Percentile £625 £649 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £533
% change year-on-year -4.76% -1.41% -3.18%
Number of hourly rates quoted 1,797 990 1,453
10th Percentile £15.00 £15.10 £14.59
25th Percentile £17.87 £20.24 £19.25
Median hourly rate £25.15 £36.00 £45.00
Median % change year-on-year -30.14% -20.00% +25.00%
75th Percentile £50.00 £65.00 £65.00
90th Percentile £68.75 £75.00 £77.50
UK median hourly rate £25.15 £35.00 £44.50
% change year-on-year -28.14% -21.35% +27.14%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 25 November 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 25 November 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 25 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +23 239 £500 -9.09% 186
North of England +27 144 £450 +50.00% 98
South East +13 108 £450 -10.00% 235
South West +30 100 £375 -23.08% 80
North West +31 98 £438 +59.09% 55
Midlands -22 85 £401 -17.66% 81
West Midlands -16 53 £375 -30.23% 47
East Midlands -6 32 £426 -1.10% 33
Yorkshire -13 32 £475 -11.05% 30
East of England -47 29 £400 -23.81% 49
North East +2 14 £450 -40.98% 13
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.50%) Confluence
2 22 (3.08%) SharePoint
3 20 (2.80%) Microsoft Exchange
4 5 (0.70%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
Applications
1 51 (7.13%) Microsoft Office
2 40 (5.59%) Microsoft Excel
3 12 (1.68%) Microsoft PowerPoint
4 5 (0.70%) Spreadsheet
5 4 (0.56%) MS Visio
6 3 (0.42%) Microsoft Project
7 1 (0.14%) Acrobat
7 1 (0.14%) Adobe After Effects
7 1 (0.14%) Adobe XD
7 1 (0.14%) Chatbot
7 1 (0.14%) InVision
7 1 (0.14%) Revit
7 1 (0.14%) Simulink
7 1 (0.14%) Sketch
7 1 (0.14%) Trello
Business Applications
1 20 (2.80%) Remedy ITSM
2 8 (1.12%) Dynamics CRM
2 8 (1.12%) SAP S/4HANA
3 4 (0.56%) assyst
3 4 (0.56%) ContrOCC
4 3 (0.42%) Kondor
4 3 (0.42%) SAP ERP
5 2 (0.28%) Oracle EBS
5 2 (0.28%) Oracle ERP
5 2 (0.28%) SAP SD
5 2 (0.28%) Unit4 Business World
6 1 (0.14%) Academy Housing
6 1 (0.14%) Maximo
6 1 (0.14%) NetSuite
6 1 (0.14%) ResourceLink
6 1 (0.14%) Salesforce CRM
6 1 (0.14%) SAP HCM
6 1 (0.14%) SAP Payroll
6 1 (0.14%) Sprinklr
6 1 (0.14%) SystmOne
Cloud Services
1 73 (10.21%) Microsoft 365
2 69 (9.65%) Azure
3 42 (5.87%) AWS
4 26 (3.64%) Power Platform
5 21 (2.94%) SaaS
6 19 (2.66%) Entra ID
7 14 (1.96%) Power Automate
8 13 (1.82%) Azure DevOps
9 9 (1.26%) OneDrive
10 8 (1.12%) SuccessFactors
11 6 (0.84%) Azure Monitor
11 6 (0.84%) GCP
11 6 (0.84%) Serverless
12 5 (0.70%) GitHub
13 4 (0.56%) Amazon CloudWatch
13 4 (0.56%) Dynamics 365
14 3 (0.42%) AWS Lambda
14 3 (0.42%) IaaS
14 3 (0.42%) Lucidchart
14 3 (0.42%) OpenShift
Communications & Networking
1 24 (3.36%) Firewall
2 23 (3.22%) DNS
3 21 (2.94%) DHCP
4 20 (2.80%) VPN
5 16 (2.24%) TCP/IP
6 13 (1.82%) PABX
7 11 (1.54%) WAN
8 9 (1.26%) Wi-Fi
9 8 (1.12%) LAN
10 7 (0.98%) Network Security
10 7 (0.98%) VLAN
11 5 (0.70%) BGP
11 5 (0.70%) Wireless
12 3 (0.42%) AMQP
12 3 (0.42%) HTTP
12 3 (0.42%) SAN
12 3 (0.42%) Software-Defined Networking
13 2 (0.28%) NAS
13 2 (0.28%) NetScaler
13 2 (0.28%) VSAN
Database & Business Intelligence
1 18 (2.52%) Power BI
2 9 (1.26%) Relational Database
3 6 (0.84%) Data Warehouse
3 6 (0.84%) RDBMS
3 6 (0.84%) SQL Server
4 5 (0.70%) Electronic Patient Records
4 5 (0.70%) Metadata
5 4 (0.56%) MySQL
5 4 (0.56%) Oracle Database
6 3 (0.42%) Looker
6 3 (0.42%) Tableau
7 2 (0.28%) Amazon Athena
7 2 (0.28%) Data Mining
7 2 (0.28%) Power Query
7 2 (0.28%) SAP HANA
8 1 (0.14%) Data Vault
8 1 (0.14%) DataStage
8 1 (0.14%) DTS
8 1 (0.14%) PostgreSQL
8 1 (0.14%) SQL Server Integration Services
Development Applications
1 58 (8.11%) JIRA
2 17 (2.38%) Git
3 13 (1.82%) Jenkins
4 7 (0.98%) GitLab
4 7 (0.98%) Postman
5 3 (0.42%) Maven
6 2 (0.28%) LSMW
7 1 (0.14%) Axure RP
7 1 (0.14%) Bitbucket
7 1 (0.14%) CircleCI
7 1 (0.14%) Cucumber
7 1 (0.14%) Eclipse
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) SoapUI
7 1 (0.14%) TestDirector
General
1 336 (46.99%) Social Skills
2 127 (17.76%) Public Sector
3 124 (17.34%) Finance
4 108 (15.10%) Analytical Skills
5 39 (5.45%) Organisational Skills
6 34 (4.76%) Telecoms
7 31 (4.34%) Legal
8 26 (3.64%) Influencing Skills
9 25 (3.50%) Manufacturing
10 24 (3.36%) Retail
11 23 (3.22%) Marketing
12 21 (2.94%) Documentation Skills
13 18 (2.52%) Electronics
13 18 (2.52%) Local Government
14 15 (2.10%) Banking
15 14 (1.96%) Military
16 13 (1.82%) Inclusion and Diversity
17 12 (1.68%) Presentation Skills
18 6 (0.84%) Publishing
19 5 (0.70%) Back Office
Job Titles
1 129 (18.04%) Analyst
2 87 (12.17%) Service Manager
3 76 (10.63%) Lead
4 58 (8.11%) Delivery Manager
5 47 (6.57%) Senior
6 46 (6.43%) Service Delivery Manager
7 37 (5.17%) Architect
8 34 (4.76%) Support Analyst
9 30 (4.20%) IT Support
10 28 (3.92%) Business Analyst
10 28 (3.92%) IT Manager
10 28 (3.92%) Support Engineer
11 26 (3.64%) Service Analyst
12 23 (3.22%) 2nd Line Support
13 22 (3.08%) Administrator
14 20 (2.80%) Developer
14 20 (2.80%) IT Services Manager
15 19 (2.66%) Consultant
15 19 (2.66%) Solutions Architect
16 17 (2.38%) Desktop Support
Libraries, Frameworks & Software Standards
1 18 (2.52%) REST
2 11 (1.54%) SOAP
3 10 (1.40%) HTML
4 8 (1.12%) CSS
4 8 (1.12%) Middleware
5 6 (0.84%) JSON
5 6 (0.84%) Kafka
5 6 (0.84%) RESTful
6 5 (0.70%) AngularJS
6 5 (0.70%) XML
7 4 (0.56%) Bootstrap
7 4 (0.56%) LangChain
7 4 (0.56%) LangGraph
7 4 (0.56%) NumPy
7 4 (0.56%) Pandas
7 4 (0.56%) SailPoint
7 4 (0.56%) scikit-learn
8 3 (0.42%) .NET
8 3 (0.42%) Play Framework
8 3 (0.42%) Semantic Kernel
Miscellaneous
1 32 (4.48%) Management Information System
2 29 (4.06%) Driving Licence
3 28 (3.92%) Product Ownership
4 26 (3.64%) Self-Motivation
5 25 (3.50%) Virtual Team
6 22 (3.08%) Onboarding
7 15 (2.10%) CMDB
7 15 (2.10%) Data Centre
7 15 (2.10%) Enterprise Software
8 13 (1.82%) Smartphone
9 12 (1.68%) Data Protection Act
9 12 (1.68%) NHS
10 10 (1.40%) Legacy Systems
11 7 (0.98%) Team-Oriented Environment
12 6 (0.84%) Security Operations Centre
13 5 (0.70%) Analytical Mindset
13 5 (0.70%) PKI
13 5 (0.70%) Public Cloud
13 5 (0.70%) Security Posture
14 4 (0.56%) AI Agents
Operating Systems
1 92 (12.87%) Windows
2 22 (3.08%) Windows 10
3 18 (2.52%) Windows Server
4 15 (2.10%) Linux
5 9 (1.26%) Mac OS
6 7 (0.98%) Red Hat Enterprise Linux
6 7 (0.98%) Unix
7 6 (0.84%) Android
8 5 (0.70%) Apple iOS
9 3 (0.42%) CentOS
10 2 (0.28%) VMS
11 1 (0.14%) AIX
11 1 (0.14%) Solaris
Processes & Methodologies
1 227 (31.75%) ITIL
2 174 (24.34%) Continuous Improvement
3 172 (24.06%) Problem-Solving
4 163 (22.80%) Agile
5 133 (18.60%) Service Management
6 125 (17.48%) ITSM
7 124 (17.34%) Stakeholder Management
8 121 (16.92%) Customer Service
9 101 (14.13%) Change Management
10 100 (13.99%) Stakeholder Engagement
11 73 (10.21%) DevOps
12 65 (9.09%) Project Management
13 63 (8.81%) Project Delivery
14 62 (8.67%) Roadmaps
15 55 (7.69%) User Experience
16 50 (6.99%) Data Protection
17 48 (6.71%) Cybersecurity
17 48 (6.71%) Service Design
18 47 (6.57%) Coaching
18 47 (6.57%) Decision-Making
Programming Languages
1 32 (4.48%) PowerShell
2 29 (4.06%) Python
3 27 (3.78%) SQL
4 22 (3.08%) Java
5 13 (1.82%) JavaScript
6 6 (0.84%) Bash
7 3 (0.42%) Perl
7 3 (0.42%) Scala
7 3 (0.42%) Shell Script
8 2 (0.28%) ABAP
8 2 (0.28%) Data Analysis Expressions
9 1 (0.14%) Bicep
9 1 (0.14%) Go
9 1 (0.14%) Korn
9 1 (0.14%) MATLAB
9 1 (0.14%) PL/SQL
Qualifications
1 182 (25.45%) Security Cleared
2 153 (21.40%) SC Cleared
3 62 (8.67%) Degree
4 35 (4.90%) ITIL Certification
5 31 (4.34%) DV Cleared
6 18 (2.52%) Microsoft Certification
7 17 (2.38%) BPSS Clearance
8 14 (1.96%) PRINCE2 Practitioner
9 12 (1.68%) MOS
10 8 (1.12%) A+ Certification
10 8 (1.12%) Computer Science Degree
10 8 (1.12%) MCP
11 7 (0.98%) Cisco Certification
11 7 (0.98%) CISSP
11 7 (0.98%) PMI Certification
12 6 (0.84%) CCNP
12 6 (0.84%) ITIL Foundation Certificate
12 6 (0.84%) PMP
13 5 (0.70%) CCDP
13 5 (0.70%) MCDST
Quality Assurance & Compliance
1 73 (10.21%) SLA
2 28 (3.92%) GDPR
3 24 (3.36%) QA
4 17 (2.38%) ISO/IEC 27001
5 14 (1.96%) Accessibility
6 13 (1.82%) PMO
7 8 (1.12%) Cyber Essentials
8 5 (0.70%) Data Quality
9 4 (0.56%) ISO 9001
10 3 (0.42%) ISO/IEC 20000
10 3 (0.42%) NIST
11 2 (0.28%) Actionable Recommendations
11 2 (0.28%) Basel II
11 2 (0.28%) GRC
11 2 (0.28%) ITGC
11 2 (0.28%) NCSC
11 2 (0.28%) WCAG
12 1 (0.14%) COBIT
12 1 (0.14%) HL7
12 1 (0.14%) MiFID
System Software
1 71 (9.93%) Active Directory
2 8 (1.12%) Docker
3 7 (0.98%) VMware Infrastructure
4 4 (0.56%) VMware NSX
5 3 (0.42%) vSphere
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
7 1 (0.14%) Hyper-V
7 1 (0.14%) Virtual Desktop
7 1 (0.14%) XenApp
Systems Management
1 19 (2.66%) SCCM
2 16 (2.24%) Microsoft Intune
3 12 (1.68%) Terraform
4 9 (1.26%) Ansible
5 8 (1.12%) Kubernetes
5 8 (1.12%) SCOM
6 7 (0.98%) HP SiteScope
7 4 (0.56%) Grafana
7 4 (0.56%) Jamf Pro
8 3 (0.42%) NetBackup
8 3 (0.42%) Single Sign-On
9 2 (0.28%) NSN NetAct
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) Computer Emergency Response Teams
10 1 (0.14%) Kibana
10 1 (0.14%) Prometheus
10 1 (0.14%) RSA Archer
10 1 (0.14%) Tivoli
Vendors
1 149 (20.84%) Microsoft
2 82 (11.47%) ServiceNow
3 45 (6.29%) SAP
4 21 (2.94%) Remedy
5 19 (2.66%) Oracle
6 14 (1.96%) Citrix
7 12 (1.68%) VMware
8 11 (1.54%) Cisco
9 10 (1.40%) Salesforce
10 9 (1.26%) Atlassian
10 9 (1.26%) Google
11 8 (1.12%) Apple
12 7 (0.98%) Mitel
12 7 (0.98%) Palo Alto
12 7 (0.98%) Splunk
13 6 (0.84%) BMC
13 6 (0.84%) Liquidlogic
14 5 (0.70%) iManage
14 5 (0.70%) NetApp
14 5 (0.70%) Zscaler