Period
to

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 4 July 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK > England
6 months to
4 Jul 2022
Same period 2021 Same period 2020
Rank 123 149 169
Rank change year-on-year +26 +20 +2
Contract jobs citing Service Delivery 1,558 956 605
As % of all contract jobs advertised in England 2.15% 1.81% 1.64%
As % of the Processes & Methodologies category 2.39% 2.03% 1.88%
Number of daily rates quoted 1,013 589 385
10th Percentile £250 £213 £213
25th Percentile £413 £358 £350
Median daily rate (50th Percentile) £525 £475 £450
Median % change year-on-year +10.53% +5.56% -
75th Percentile £613 £570 £538
90th Percentile £700 £638 £637
UK median daily rate £525 £475 £450
% change year-on-year +10.53% +5.56% -
Number of hourly rates quoted 94 77 58
10th Percentile £11.36 £10.09 £11.24
25th Percentile £13.25 £13.25 £14.69
Median hourly rate £14.08 £18.00 £19.50
Median % change year-on-year -21.78% -7.69% +16.42%
75th Percentile £26.26 £26.43 £24.36
90th Percentile £41.50 £49.40 £39.60
UK median hourly rate £15.50 £18.64 £19.50
% change year-on-year -16.83% -4.42% +14.71%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 65,134 47,064 32,200
As % of all contract IT jobs advertised in England 89.79% 89.24% 87.26%
Number of daily rates quoted 46,490 32,539 21,930
10th Percentile £350 £313 £302
25th Percentile £448 £406 £400
Median daily rate (50th Percentile) £550 £500 £480
Median % change year-on-year +10.00% +4.17% +1.05%
75th Percentile £650 £600 £588
90th Percentile £750 £688 £675
UK median daily rate £550 £500 £475
% change year-on-year +10.00% +5.26% -
Number of hourly rates quoted 1,587 1,398 863
10th Percentile £13.25 £11.83 £12.50
25th Percentile £16.50 £15.00 £15.80
Median hourly rate £28.00 £24.00 £22.61
Median % change year-on-year +16.67% +6.15% -1.27%
75th Percentile £53.75 £46.50 £45.00
90th Percentile £67.50 £59.33 £55.00
UK median hourly rate £29.00 £24.80 £22.85
% change year-on-year +16.96% +8.51% +0.44%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 4 July 2022.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 4 July 2022.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 4 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +23 588 £540 +8.00% 112
South East +21 272 £500 +4.17% 77
North of England -17 214 £500 +6.38% 97
Midlands +23 170 £506 +12.50% 76
West Midlands +26 133 £538 +19.44% 49
East of England +35 114 £435 +33.85% 42
South West +24 113 £545 +19.45% 39
North West -21 106 £463 -2.12% 47
Yorkshire -6 90 £500 +5.26% 40
East Midlands 0 37 £425 +70.00% 27
North East 0 20 £613 +40.00% 10
Service Delivery
UK

For the 6 months to 4 July 2022, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 502 (32.22%) Social Skills
2 459 (29.46%) ITIL
3 389 (24.97%) Agile
4 359 (23.04%) Finance
5 341 (21.89%) Microsoft
6 327 (20.99%) Service Management
7 293 (18.81%) Problem-Solving
8 232 (14.89%) Security Cleared
9 222 (14.25%) Project Delivery
10 211 (13.54%) Stakeholder Management
11 201 (12.90%) Project Management
12 195 (12.52%) Windows
13 184 (11.81%) Public Sector
14 181 (11.62%) Azure
15 170 (10.91%) ITSM
15 170 (10.91%) Incident Management
16 168 (10.78%) Microsoft 365
17 163 (10.46%) SC Cleared
18 159 (10.21%) Analytical Skills
19 150 (9.63%) Continuous Improvement
20 146 (9.37%) Change Management
21 142 (9.11%) SLA
21 142 (9.11%) DevOps
22 134 (8.60%) SQL
23 128 (8.22%) Active Directory
24 121 (7.77%) Microsoft Office
25 117 (7.51%) Cisco
26 112 (7.19%) Migration
27 111 (7.12%) Service Design
28 110 (7.06%) Problem Management

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (4.56%) SharePoint
2 33 (2.12%) MS Exchange
3 28 (1.80%) Confluence
4 15 (0.96%) Skype for Business
5 12 (0.77%) SAS
6 11 (0.71%) OpenStack
7 10 (0.64%) WebLogic
8 9 (0.58%) Blackberry Enterprise Server
9 8 (0.51%) Apache
10 7 (0.45%) Exchange Server 2010
11 6 (0.39%) CMS
11 6 (0.39%) Tomcat
12 5 (0.32%) Oracle Service Bus
13 4 (0.26%) Cloud Foundry
13 4 (0.26%) SharePoint Server
14 3 (0.19%) Exchange Server 2013
14 3 (0.19%) NetWeaver
14 3 (0.19%) SharePoint 2010
14 3 (0.19%) SharePoint 2013
15 2 (0.13%) CICS
Applications
1 121 (7.77%) Microsoft Office
2 48 (3.08%) Microsoft Excel
3 31 (1.99%) Microsoft PowerPoint
4 10 (0.64%) Microsoft Project
5 9 (0.58%) MS Visio
6 3 (0.19%) Spreadsheet
7 2 (0.13%) SPSS
8 1 (0.064%) Open Workbench
Business Applications
1 11 (0.71%) Dynamics CRM
1 11 (0.71%) Oracle ERP
2 10 (0.64%) Oracle Applications
3 7 (0.45%) Oracle EBS
3 7 (0.45%) SAP S/4HANA
4 6 (0.39%) SAP ERP
5 5 (0.32%) Dynamics NAV
5 5 (0.32%) Oracle Financials
6 4 (0.26%) Oracle EBS R12
7 3 (0.19%) Oracle Payables
7 3 (0.19%) Oracle Procure-to-Pay
7 3 (0.19%) Remedy ITSM
7 3 (0.19%) Teamcenter
8 2 (0.13%) BusinessWorks
8 2 (0.13%) Dynamics AX
8 2 (0.13%) Hyperion Planning
8 2 (0.13%) Oracle FAH
8 2 (0.13%) Oracle General Ledger
8 2 (0.13%) Oracle SCM
8 2 (0.13%) Workday HCM
Cloud Services
1 181 (11.62%) Azure
2 168 (10.78%) Microsoft 365
3 86 (5.52%) AWS
4 46 (2.95%) SaaS
5 35 (2.25%) Power Platform
6 29 (1.86%) GCP
7 28 (1.80%) Azure Active Directory
8 24 (1.54%) IaaS
8 24 (1.54%) PaaS
9 18 (1.16%) Dynamics 365
10 17 (1.09%) Azure DevOps
10 17 (1.09%) OneDrive
11 13 (0.83%) Cloud Computing
12 9 (0.58%) Azure ExpressRoute
12 9 (0.58%) Serverless
13 8 (0.51%) Azure Monitor
13 8 (0.51%) Virtual Private Cloud
14 7 (0.45%) PowerApps
15 6 (0.39%) GitHub
16 5 (0.32%) Google Workspace
Communications & Networking
1 59 (3.79%) WAN
2 55 (3.53%) Firewall
3 52 (3.34%) DNS
4 42 (2.70%) LAN
5 36 (2.31%) VPN
6 31 (1.99%) DHCP
7 25 (1.60%) MPLS
8 21 (1.35%) BGP
8 21 (1.35%) Wireless
9 19 (1.22%) Radio Access Network
9 19 (1.22%) TCP/IP
10 18 (1.16%) F5 BIG-IP LTM
10 18 (1.16%) OSPF
10 18 (1.16%) Wi-Fi
11 17 (1.09%) Network Security
12 16 (1.03%) SAN
13 15 (0.96%) F5 BIG-IP GTM
13 15 (0.96%) Internet
13 15 (0.96%) SD-WAN
14 11 (0.71%) Kerberos
Database & Business Intelligence
1 40 (2.57%) SQL Server
2 24 (1.54%) NoSQL
2 24 (1.54%) Oracle Database
2 24 (1.54%) Power BI
3 18 (1.16%) Relational Database
4 14 (0.90%) RDBMS
5 13 (0.83%) Oracle Reports
5 13 (0.83%) Tableau
6 12 (0.77%) Data Warehouse
6 12 (0.77%) PostgreSQL
7 10 (0.64%) BigQuery
7 10 (0.64%) MySQL
7 10 (0.64%) Qlik Sense
7 10 (0.64%) SQL Server Integration Services
8 8 (0.51%) Data Mining
8 8 (0.51%) Oracle Database 10g
8 8 (0.51%) QlikView
9 7 (0.45%) Informix
9 7 (0.45%) Ingres
9 7 (0.45%) SQL Server Analysis Services
Development Applications
1 67 (4.30%) JIRA
2 15 (0.96%) Jenkins
3 13 (0.83%) Git (software)
4 7 (0.45%) Subversion
5 6 (0.39%) GitLab
5 6 (0.39%) Maven
6 5 (0.32%) Balsamiq
6 5 (0.32%) Postman
6 5 (0.32%) Selenium
6 5 (0.32%) Team Foundation Server
7 4 (0.26%) Oracle Forms
8 3 (0.19%) NWDS
9 2 (0.13%) Ant
9 2 (0.13%) Cucumber
9 2 (0.13%) GCC
9 2 (0.13%) Rational Performance Tester
9 2 (0.13%) TestNG
9 2 (0.13%) Visual Studio
9 2 (0.13%) Visual Studio Team System
9 2 (0.13%) WebDriver
General
1 502 (32.22%) Social Skills
2 359 (23.04%) Finance
3 184 (11.81%) Public Sector
4 159 (10.21%) Analytical Skills
5 88 (5.65%) Influencing Skills
6 58 (3.72%) Telecoms
7 46 (2.95%) Legal
8 45 (2.89%) Banking
8 45 (2.89%) Presentation Skills
9 38 (2.44%) Marketing
10 32 (2.05%) Organisational Skills
11 29 (1.86%) Retail
12 28 (1.80%) Financial Institution
13 23 (1.48%) Manufacturing
14 21 (1.35%) Local Government
15 20 (1.28%) French Language
16 17 (1.09%) Documentation Skills
17 14 (0.90%) Inclusion and Diversity
17 14 (0.90%) Law
18 12 (0.77%) Electronics
Job Titles
1 267 (17.14%) Service Manager
2 235 (15.08%) Analyst
3 205 (13.16%) Delivery Manager
4 175 (11.23%) Service Delivery Manager
5 120 (7.70%) Architect
6 117 (7.51%) Project Manager
7 90 (5.78%) Service Analyst
8 87 (5.58%) IT Manager
9 86 (5.52%) Developer
10 66 (4.24%) Business Analyst
11 61 (3.92%) IT Services Manager
12 60 (3.85%) Service Desk Analyst
13 52 (3.34%) Support Engineer
14 44 (2.82%) Service Desk Agent
15 43 (2.76%) Consultant
16 40 (2.57%) IT Support
17 39 (2.50%) Programme Manager
18 37 (2.37%) IT Services Delivery Manager
18 37 (2.37%) Transition Manager
19 36 (2.31%) Senior Manager
Libraries, Frameworks & Software Standards
1 29 (1.86%) RESTful
2 27 (1.73%) Spring
3 25 (1.60%) Spring Boot
4 23 (1.48%) Web Services
5 19 (1.22%) LDAP
6 18 (1.16%) JPA
7 17 (1.09%) HTML
7 17 (1.09%) Oracle Fusion
7 17 (1.09%) Play Framework
8 16 (1.03%) ARM Templates
9 15 (0.96%) CSS
10 14 (0.90%) XML
11 12 (0.77%) REST
12 9 (0.58%) .NET
13 8 (0.51%) JSON
14 7 (0.45%) Middleware
15 6 (0.39%) AngularJS
15 6 (0.39%) Node.js
16 4 (0.26%) SAP PI
16 4 (0.26%) Swagger
Miscellaneous
1 87 (5.58%) Management Information System
2 60 (3.85%) Data Centre
3 46 (2.95%) Self-Motivation
4 36 (2.31%) NHS
4 36 (2.31%) Public Cloud
5 28 (1.80%) CMDB
6 24 (1.54%) User Experience
7 22 (1.41%) Foreign Exchange (FX)
8 21 (1.35%) Equities
9 18 (1.16%) Virtual Team
10 17 (1.09%) Blackberry
10 17 (1.09%) Legacy Systems
11 16 (1.03%) Enterprise Software
12 15 (0.96%) iPhone
13 14 (0.90%) Data Protection Act
13 14 (0.90%) PKI
13 14 (0.90%) PMI
14 12 (0.77%) Clustering
14 12 (0.77%) Replication
14 12 (0.77%) Smartphone
Operating Systems
1 195 (12.52%) Windows
2 76 (4.88%) Windows Server
3 63 (4.04%) Linux
4 41 (2.63%) Windows 10
5 38 (2.44%) Windows 7
6 33 (2.12%) Unix
7 30 (1.93%) Windows Server 2019
8 20 (1.28%) Windows Server 2016
9 17 (1.09%) Windows Server 2012
10 14 (0.90%) Android
10 14 (0.90%) Mac OS
10 14 (0.90%) Red Hat Enterprise Linux
11 13 (0.83%) Solaris
11 13 (0.83%) Windows Server 2008
12 10 (0.64%) Apple iOS
13 9 (0.58%) SUSE
14 6 (0.39%) Debian
14 6 (0.39%) Windows Server 2003
15 4 (0.26%) AIX
16 3 (0.19%) Windows XP
Processes & Methodologies
1 459 (29.46%) ITIL
2 389 (24.97%) Agile
3 327 (20.99%) Service Management
4 293 (18.81%) Problem-Solving
5 222 (14.25%) Project Delivery
6 211 (13.54%) Stakeholder Management
7 201 (12.90%) Project Management
8 170 (10.91%) Incident Management
8 170 (10.91%) ITSM
9 150 (9.63%) Continuous Improvement
10 146 (9.37%) Change Management
11 142 (9.11%) DevOps
12 112 (7.19%) Migration
13 111 (7.12%) Service Design
14 110 (7.06%) Problem Management
15 105 (6.74%) Decision-Making
16 95 (6.10%) Risk Management
17 84 (5.39%) Business Analysis
18 75 (4.81%) Coaching
19 74 (4.75%) User Stories
Programming Languages
1 134 (8.60%) SQL
2 56 (3.59%) Java
3 52 (3.34%) PowerShell
4 40 (2.57%) Python
5 36 (2.31%) JavaScript
6 33 (2.12%) C
7 26 (1.67%) PL/SQL
8 14 (0.90%) Scala
9 11 (0.71%) Shell Script
10 9 (0.58%) C#
11 7 (0.45%) Bash
11 7 (0.45%) C++
11 7 (0.45%) VB
12 6 (0.39%) T-SQL
13 5 (0.32%) ABAP
14 4 (0.26%) Go
14 4 (0.26%) Kotlin
15 3 (0.19%) Perl
15 3 (0.19%) PHP
15 3 (0.19%) VBA
Qualifications
1 232 (14.89%) Security Cleared
2 163 (10.46%) SC Cleared
3 97 (6.23%) Degree
4 56 (3.59%) ITIL Certification
5 47 (3.02%) DV Cleared
6 44 (2.82%) MCP
7 33 (2.12%) PMP
8 23 (1.48%) Cisco Certification
9 20 (1.28%) PMI Certification
10 18 (1.16%) BPSS Clearance
10 18 (1.16%) ITIL Foundation Certificate
11 16 (1.03%) Microsoft Certification
12 15 (0.96%) CCNP
13 11 (0.71%) APMP
14 10 (0.64%) CCNA
15 8 (0.51%) DBS Check
15 8 (0.51%) OCP
15 8 (0.51%) Oracle Certification
16 7 (0.45%) Computer Science Degree
16 7 (0.45%) OCA
Quality Assurance & Compliance
1 142 (9.11%) SLA
2 103 (6.61%) QA
3 49 (3.15%) PMO
4 34 (2.18%) GDPR
5 33 (2.12%) ISO/IEC 27001
6 24 (1.54%) Accessibility
7 21 (1.35%) Data Quality
8 17 (1.09%) ISO/IEC 20000
9 13 (0.83%) PCI DSS
10 12 (0.77%) NIST
11 11 (0.71%) Sarbanes-Oxley
12 10 (0.64%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 9 (0.58%) GRC
13 9 (0.58%) NIST 800
14 8 (0.51%) COBIT
14 8 (0.51%) Cyber Essentials
15 6 (0.39%) JSP 440
16 3 (0.19%) GAAP
16 3 (0.19%) HMG Security Policy Framework
16 3 (0.19%) NCSC
System Software
1 128 (8.22%) Active Directory
2 83 (5.33%) VMware Infrastructure
3 39 (2.50%) Docker
4 13 (0.83%) Hyper-V
4 13 (0.83%) Oracle RAC
5 8 (0.51%) Virtual Machines
5 8 (0.51%) VMware ESXi
5 8 (0.51%) VMware NSX
6 7 (0.45%) Virtual Desktop
7 6 (0.39%) vSphere
8 5 (0.32%) Microsoft App-V
9 3 (0.19%) Firmware
9 3 (0.19%) Terminal Services
9 3 (0.19%) XenApp
10 2 (0.13%) EMC RecoverPoint
10 2 (0.13%) Virtual Servers
10 2 (0.13%) XenDesktop
11 1 (0.064%) BitLocker
11 1 (0.064%) Citrix Hypervisor
11 1 (0.064%) Oracle Clusterware
Systems Management
1 47 (3.02%) SCCM
2 33 (2.12%) Kubernetes
2 33 (2.12%) Terraform
3 27 (1.73%) Microsoft Intune
4 22 (1.41%) Ansible
5 16 (1.03%) Single Sign-On
6 15 (0.96%) McAfee ePO
7 13 (0.83%) Data Guard
8 11 (0.71%) Oracle Enterprise Manager
9 9 (0.58%) AirWatch
9 9 (0.58%) Nagios
9 9 (0.58%) Puppet
10 8 (0.51%) SCOM
10 8 (0.51%) vCenter Server
11 7 (0.45%) Active Directory Federation Services
11 7 (0.45%) CASB
11 7 (0.45%) Norton AntiVirus
12 6 (0.39%) Oracle RMAN
12 6 (0.39%) Prometheus
12 6 (0.39%) WSUS
Vendors
1 341 (21.89%) Microsoft
2 117 (7.51%) Cisco
3 104 (6.68%) ServiceNow
4 102 (6.55%) VMware
5 85 (5.46%) Oracle
6 72 (4.62%) SAP
7 47 (3.02%) Citrix
8 35 (2.25%) Google
9 34 (2.18%) HP
9 34 (2.18%) McAfee
10 32 (2.05%) Juniper
11 28 (1.80%) F5
12 27 (1.73%) Fujitsu
13 20 (1.28%) Apple
14 19 (1.22%) CheckPoint
15 18 (1.16%) Dell
15 18 (1.16%) Remedy
16 15 (0.96%) NetApp
17 14 (0.90%) IBM
17 14 (0.90%) Salesforce.com