Period
to 13 December 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 13 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK > England
6 months to
13 Dec 2019
Same period 2018 Same period 2017
Rank 145 144 132
Rank change year-on-year -1 -12 -18
Contract jobs citing Service Delivery 1,351 1,852 1,900
As % of all contract IT jobs advertised in England 1.86% 1.93% 2.00%
As % of the Processes & Methodologies category 2.16% 2.21% 2.31%
Number of daily rates quoted 827 1,095 1,200
England median daily rate £450 £435 £425
Median daily rate % change year-on-year +3.45% +2.35% -
10th Percentile £190 £202 £227
90th Percentile £638 £625 £600
UK median daily rate £450 £436 £425
% change year-on-year +3.15% +2.65% -
Number of hourly rates quoted 74 90 108
England median hourly rate £20.11 £18.00 £16.45
Median hourly rate % change year-on-year +11.69% +9.41% -3.36%
10th Percentile £12.04 £11.50 £10.87
90th Percentile £45.70 £33.00 £35.00
UK median hourly rate £20.11 £18.00 £17.38
% change year-on-year +11.69% +3.60% +1.91%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 62,510 83,768 82,133
As % of all contract IT jobs advertised in England 85.93% 87.12% 86.37%
Number of daily rates quoted 41,320 56,171 55,281
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £294 £300 £281
90th Percentile £650 £650 £638
UK median daily rate £475 £465 £450
% change year-on-year +2.15% +3.33% +5.88%
Number of hourly rates quoted 1,961 2,094 1,899
England median hourly rate £23.50 £22.00 £25.00
Median hourly rate % change year-on-year +6.82% -12.00% +8.70%
10th Percentile £11.90 £11.25 £11.25
90th Percentile £53.00 £50.25 £49.80
UK median hourly rate £23.56 £22.20 £24.00
% change year-on-year +6.16% -7.52% +6.67%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in England.

Contractor daily rate trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Delivery in England over the 6 months to 13 December 2019.

Contractor daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in England.

Contractor hourly rate trend for Service Delivery in England

Service Delivery
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Delivery in England over the 6 months to 13 December 2019.

Contractor hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 13 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 523 £464 -1.17% 106
South East +11 289 £400 -3.38% 110
North of England -14 200 £418 +1.21% 117
Midlands -10 121 £423 -2.87% 88
South West -21 121 £450 +10.77% 47
North West -14 93 £359 -15.59% 58
East of England +6 89 £481 +10.63% 39
Yorkshire +6 77 £438 -2.23% 39
West Midlands -31 75 £431 -0.86% 55
East Midlands +45 43 £420 +31.25% 32
North East -5 30 £421 +7.82% 20
Service Delivery
UK

For the 6 months to 13 December 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 524 (38.79%) ITIL
2 309 (22.87%) Agile Software Development
3 307 (22.72%) Service Management
4 265 (19.62%) Microsoft
5 264 (19.54%) Security Cleared
6 239 (17.69%) Windows
7 232 (17.17%) Finance
8 198 (14.66%) SLA
9 182 (13.47%) Project Management
10 181 (13.40%) SC Cleared
11 177 (13.10%) Stakeholder Management
12 151 (11.18%) Change Management
13 141 (10.44%) DevOps
13 141 (10.44%) Problem-Solving
14 138 (10.21%) Project Delivery
15 134 (9.92%) ITSM
16 132 (9.77%) Active Directory
17 127 (9.40%) Analytical Skills
18 123 (9.10%) Incident Management
19 117 (8.66%) Linux
19 117 (8.66%) Service Design
20 115 (8.51%) Telecoms
21 112 (8.29%) Public Sector
22 111 (8.22%) SQL
22 111 (8.22%) Cisco
23 103 (7.62%) Azure
24 101 (7.48%) ITIL V3
25 95 (7.03%) Office 365
26 94 (6.96%) Migration
26 94 (6.96%) Degree

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (3.92%) SharePoint
2 36 (2.66%) Confluence
3 34 (2.52%) Skype for Business
4 16 (1.18%) IIS
5 14 (1.04%) Apache
6 12 (0.89%) MS Exchange
7 9 (0.67%) WebLogic
8 8 (0.59%) Apache Spark
8 8 (0.59%) IBM Notes
8 8 (0.59%) OpenStack
9 6 (0.44%) WebSphere
10 5 (0.37%) Apache Airflow
10 5 (0.37%) CMS
10 5 (0.37%) Luigi
10 5 (0.37%) SAS
11 4 (0.30%) Drupal
11 4 (0.30%) Exchange Server 2013
11 4 (0.30%) JBoss
11 4 (0.30%) Tomcat
12 3 (0.22%) Documentum
Applications
1 87 (6.44%) Microsoft Office
2 61 (4.52%) Microsoft Excel
3 30 (2.22%) MS Visio
4 26 (1.92%) Microsoft PowerPoint
5 23 (1.70%) Microsoft Project
6 12 (0.89%) Spreadsheet
7 7 (0.52%) Acrobat
8 1 (0.074%) S-PLUS
Business Applications
1 12 (0.89%) Remedy ITSM
2 11 (0.81%) BusinessWorks
3 9 (0.67%) Dynamics CRM
4 8 (0.59%) SAP S/4HANA
5 7 (0.52%) Oracle EBS
6 6 (0.44%) Misys Opics
7 5 (0.37%) SAP Oil and Gas
8 4 (0.30%) Dynamics GP
9 3 (0.22%) Dynamics AX
9 3 (0.22%) SAP ERP
9 3 (0.22%) SAP MDG
9 3 (0.22%) SAP MDM
10 2 (0.15%) Aareon QL
10 2 (0.15%) Dynamics NAV
10 2 (0.15%) Magento
10 2 (0.15%) Oracle EBS R12
10 2 (0.15%) Oracle ERP
10 2 (0.15%) SAP HCM
10 2 (0.15%) SAP Hybris
10 2 (0.15%) Shopify
Cloud Services
1 103 (7.62%) Azure
2 95 (7.03%) Office 365
3 75 (5.55%) AWS
4 35 (2.59%) Power Platform
4 35 (2.59%) SaaS
5 26 (1.92%) PaaS
6 16 (1.18%) IaaS
7 14 (1.04%) Data Lake Analytics
7 14 (1.04%) GCP
8 13 (0.96%) Dynamics 365
9 11 (0.81%) Amazon S3
9 11 (0.81%) Virtual Private Cloud
10 9 (0.67%) Amazon EC2
10 9 (0.67%) Slack
11 8 (0.59%) OneDrive
12 7 (0.52%) Route 53
12 7 (0.52%) Trello
13 6 (0.44%) Amazon CloudWatch
13 6 (0.44%) CloudFront
14 5 (0.37%) Azure Active Directory
Communications & Networking
1 92 (6.81%) WAN
2 88 (6.51%) Firewall
3 81 (6.00%) LAN
4 50 (3.70%) Internet
5 48 (3.55%) DNS
5 48 (3.55%) TCP/IP
5 48 (3.55%) VPN
6 47 (3.48%) BGP
6 47 (3.48%) Skype
7 41 (3.03%) MPLS
7 41 (3.03%) OSPF
8 37 (2.74%) Wireless
9 36 (2.66%) Network Security
10 35 (2.59%) DHCP
11 34 (2.52%) VoIP
12 29 (2.15%) Cisco ASA
13 24 (1.78%) Ethernet
14 22 (1.63%) EIGRP
14 22 (1.63%) WLAN
15 19 (1.41%) HTTP
Database & Business Intelligence
1 61 (4.52%) SQL Server
2 35 (2.59%) Power BI
3 28 (2.07%) Big Data
4 22 (1.63%) SQL Server Integration Services
5 17 (1.26%) MySQL
6 16 (1.18%) Hadoop
6 16 (1.18%) PostgreSQL
7 15 (1.11%) Data Warehouse
8 14 (1.04%) Data Lake
8 14 (1.04%) Oracle Database
8 14 (1.04%) SAP BW
8 14 (1.04%) SQL Server Reporting Services
9 12 (0.89%) Relational Database
9 12 (0.89%) SAP HANA
10 9 (0.67%) Amazon RDS
10 9 (0.67%) SQL Server Analysis Services
11 8 (0.59%) Apache Cassandra
11 8 (0.59%) BusinessObjects
11 8 (0.59%) SQL Server 2008
12 7 (0.52%) RDBMS
Development Applications
1 71 (5.26%) JIRA
2 23 (1.70%) Jenkins
3 17 (1.26%) MSI
3 17 (1.26%) Visual Studio
4 16 (1.18%) Visual Studio Team System
5 11 (0.81%) Git (software)
5 11 (0.81%) InstallShield
6 10 (0.74%) VSS/SourceSafe
7 6 (0.44%) Selenium
8 5 (0.37%) CA Gen
9 4 (0.30%) Artifactory
9 4 (0.30%) ClearCase
9 4 (0.30%) ClearQuest
9 4 (0.30%) Maven
9 4 (0.30%) WinDbg
10 3 (0.22%) GitLab
10 3 (0.22%) Oracle Forms
10 3 (0.22%) Team Foundation Server
11 2 (0.15%) Bitbucket
11 2 (0.15%) Octopus Deploy
General
1 232 (17.17%) Finance
2 115 (8.51%) Telecoms
3 112 (8.29%) Public Sector
4 41 (3.03%) Banking
4 41 (3.03%) Retail
5 38 (2.81%) Legal
6 34 (2.52%) Marketing
7 28 (2.07%) Manufacturing
8 26 (1.92%) Back Office
9 19 (1.41%) Law
10 18 (1.33%) Local Government
11 14 (1.04%) Billing
11 14 (1.04%) Publishing
12 13 (0.96%) Financial Institution
13 12 (0.89%) Military
14 10 (0.74%) Electronics
14 10 (0.74%) Pharmaceutical
15 4 (0.30%) Aerospace
15 4 (0.30%) Front Office
15 4 (0.30%) Investment Banking
Job Titles
1 225 (16.65%) Service Manager
2 215 (15.91%) Analyst
3 180 (13.32%) Delivery Manager
4 160 (11.84%) Service Delivery Manager
5 96 (7.11%) Architect
6 71 (5.26%) Service Analyst
7 62 (4.59%) Network Engineer
8 60 (4.44%) Project Manager
9 53 (3.92%) Business Analyst
9 53 (3.92%) Support Engineer
10 45 (3.33%) IT Manager
11 44 (3.26%) Developer
12 39 (2.89%) IT Support
13 37 (2.74%) Transition Manager
14 34 (2.52%) Support Analyst
15 31 (2.29%) Service Transition Manager
16 30 (2.22%) IT Analyst
17 29 (2.15%) Consultant
18 28 (2.07%) Operations Manager
19 27 (2.00%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 33 (2.44%) Web Services
2 29 (2.15%) XML
3 23 (1.70%) .NET
4 15 (1.11%) SOAP
5 14 (1.04%) HTML
5 14 (1.04%) JSON
6 13 (0.96%) XSD
7 12 (0.89%) Node.js
7 12 (0.89%) REST
8 11 (0.81%) CSS
8 11 (0.81%) Middleware
9 10 (0.74%) React
9 10 (0.74%) SAP Fiori
9 10 (0.74%) SAPUI5
9 10 (0.74%) TIBCO EMS
10 9 (0.67%) 802.1X
10 9 (0.67%) Kafka
10 9 (0.67%) LAMP
11 8 (0.59%) ASP.NET
11 8 (0.59%) RabbitMQ
Miscellaneous
1 127 (9.40%) Analytical Skills
2 81 (6.00%) Management Information System
3 69 (5.11%) Self-Motivation
4 68 (5.03%) Data Centre
5 54 (4.00%) User Experience
6 31 (2.29%) NHS
7 29 (2.15%) Public Cloud
8 21 (1.55%) Data Structures
9 17 (1.26%) Virtual Team
10 13 (0.96%) Blackberry
10 13 (0.96%) Driving Licence
11 12 (0.89%) CMDB
11 12 (0.89%) Data Protection Act
11 12 (0.89%) Enterprise Software
12 10 (0.74%) Linux Command Line
13 9 (0.67%) Algorithms
13 9 (0.67%) Hybrid Cloud
13 9 (0.67%) PKI
13 9 (0.67%) Video Conferencing
14 8 (0.59%) Client/Server
Operating Systems
1 239 (17.69%) Windows
2 117 (8.66%) Linux
3 86 (6.37%) Windows 10
4 77 (5.70%) Unix
5 62 (4.59%) Windows Server
6 61 (4.52%) Windows 7
7 36 (2.66%) Windows Server 2012
8 35 (2.59%) Windows Server 2008
9 17 (1.26%) Red Hat Enterprise Linux
10 15 (1.11%) Ubuntu
11 12 (0.89%) Mac OS
12 10 (0.74%) Android
12 10 (0.74%) CentOS
13 9 (0.67%) Windows Server 2003
13 9 (0.67%) Windows XP
14 7 (0.52%) Apple iOS
15 6 (0.44%) Debian
16 5 (0.37%) Mac OS X
16 5 (0.37%) Windows 8
17 4 (0.30%) Windows Vista
Processes & Methodologies
1 524 (38.79%) ITIL
2 309 (22.87%) Agile Software Development
3 307 (22.72%) Service Management
4 182 (13.47%) Project Management
5 177 (13.10%) Stakeholder Management
6 151 (11.18%) Change Management
7 141 (10.44%) DevOps
7 141 (10.44%) Problem-Solving
8 138 (10.21%) Project Delivery
9 134 (9.92%) ITSM
10 123 (9.10%) Incident Management
11 117 (8.66%) Service Design
12 101 (7.48%) ITIL V3
13 94 (6.96%) Migration
14 93 (6.88%) Problem Management
15 86 (6.37%) Scrum
16 76 (5.63%) User Stories
17 74 (5.48%) Continuous Improvement
18 71 (5.26%) Business Intelligence
19 69 (5.11%) Risk Management
Programming Languages
1 111 (8.22%) SQL
2 68 (5.03%) PowerShell
3 56 (4.15%) Python
4 43 (3.18%) C
5 35 (2.59%) Bash Shell
6 29 (2.15%) Java
7 21 (1.55%) C#
7 21 (1.55%) JavaScript
8 17 (1.26%) Korn
9 16 (1.18%) PHP
10 11 (0.81%) ABAP
10 11 (0.81%) VB
10 11 (0.81%) VBScript
11 9 (0.67%) C++
12 8 (0.59%) T-SQL
13 6 (0.44%) Perl
13 6 (0.44%) Ruby
13 6 (0.44%) SAPscript
13 6 (0.44%) VB.NET
13 6 (0.44%) VBA
Qualifications
1 264 (19.54%) Security Cleared
2 181 (13.40%) SC Cleared
3 94 (6.96%) Degree
4 74 (5.48%) Cisco Certification
5 68 (5.03%) DV Cleared
6 59 (4.37%) ITIL Certification
7 50 (3.70%) CCNA
7 50 (3.70%) CCNP
8 26 (1.92%) BPSS Clearance
8 26 (1.92%) CCIE
9 25 (1.85%) Microsoft Certification
10 22 (1.63%) ITIL Foundation Certificate
11 21 (1.55%) CISSP
12 17 (1.26%) BC Cleared
13 14 (1.04%) CCDA
14 13 (0.96%) CCDP
15 10 (0.74%) CCIP
15 10 (0.74%) CISM
15 10 (0.74%) DBS Check
15 10 (0.74%) PMI Certification
Quality Assurance & Compliance
1 198 (14.66%) SLA
2 50 (3.70%) QA
3 20 (1.48%) PMO
4 17 (1.26%) GDPR
4 17 (1.26%) ISO/IEC 27001
5 14 (1.04%) COBIT
6 11 (0.81%) ISO/IEC 20000
7 8 (0.59%) Data Quality
8 5 (0.37%) Sarbanes-Oxley
9 3 (0.22%) GxP
9 3 (0.22%) NIST
9 3 (0.22%) PCI DSS
10 2 (0.15%) Disclosure Scotland
10 2 (0.15%) HMG Security Policy Framework
10 2 (0.15%) JSP 440
11 1 (0.074%) BS7799
11 1 (0.074%) CESG Infosec
11 1 (0.074%) ISO 9001
11 1 (0.074%) RMADS
11 1 (0.074%) WCAG
System Software
1 132 (9.77%) Active Directory
2 55 (4.07%) VMware Infrastructure
3 29 (2.15%) Docker
3 29 (2.15%) Hyper-V
4 20 (1.48%) XenApp
5 18 (1.33%) vSphere
6 15 (1.11%) Microsoft App-V
6 15 (1.11%) VMware ESXi
6 15 (1.11%) VMware NSX
7 13 (0.96%) XenDesktop
8 12 (0.89%) Firmware
9 7 (0.52%) Virtual Desktop
10 5 (0.37%) VMware Workstation
10 5 (0.37%) Xen
11 4 (0.30%) Citrix Hypervisor
11 4 (0.30%) DFS Replication
11 4 (0.30%) ProxySG
11 4 (0.30%) Virtual Machines
12 3 (0.22%) BitLocker
12 3 (0.22%) Virtual Servers
Systems Management
1 45 (3.33%) SCCM
2 26 (1.92%) Ansible
3 20 (1.48%) Kubernetes
4 16 (1.18%) Opscode Chef
5 12 (0.89%) Control-M
5 12 (0.89%) vRealize
6 11 (0.81%) Terraform
7 10 (0.74%) HAProxy
7 10 (0.74%) NetIQ Identity Manager
7 10 (0.74%) Puppet
8 9 (0.67%) WSUS
9 7 (0.52%) Jamf Pro
9 7 (0.52%) Norton AntiVirus
9 7 (0.52%) SCOM
10 6 (0.44%) Single Sign-On
11 5 (0.37%) NetBackup
12 4 (0.30%) Data Guard
12 4 (0.30%) HP Quality Center
12 4 (0.30%) McAfee ePO
12 4 (0.30%) Nagios
Vendors
1 265 (19.62%) Microsoft
2 111 (8.22%) Cisco
3 91 (6.74%) SAP
4 88 (6.51%) VMware
5 76 (5.63%) Oracle
6 55 (4.07%) ServiceNow
7 47 (3.48%) Citrix
8 37 (2.74%) F5
9 36 (2.66%) HP
10 31 (2.29%) Juniper
11 26 (1.92%) McAfee
12 24 (1.78%) IBM
12 24 (1.78%) Informatica
13 23 (1.70%) Dell
14 21 (1.55%) BMC
14 21 (1.55%) Salesforce.com
15 19 (1.41%) Red Hat
16 18 (1.33%) Apple
17 17 (1.26%) Adobe
18 16 (1.18%) Remedy