Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 19 February 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Feb 2026
Same period 2025 Same period 2024
Rank 130 125 107
Rank change year-on-year -5 -18 +19
Contract jobs citing Service Delivery 740 563 808
As % of all contract jobs in England 2.13% 2.17% 2.16%
As % of the Processes & Methodologies category 2.44% 2.42% 2.47%
Number of daily rates quoted 435 321 515
10th Percentile £205 £222 £205
25th Percentile £325 £375 £363
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -3.85%
75th Percentile £575 £600 £592
90th Percentile £650 £688 £725
UK median daily rate £457 £488 £500
% change year-on-year -6.26% -2.50% -4.76%
Number of hourly rates quoted 114 59 85
10th Percentile £15.28 £15.20 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.01 £16.23 £14.80
Median % change year-on-year +23.26% +9.66% -39.59%
75th Percentile £39.74 £21.86 £30.25
90th Percentile £55.64 £32.75 £73.41
UK median hourly rate £17.87 £16.23 £15.85
% change year-on-year +10.10% +2.40% -35.31%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 30,349 23,302 32,721
As % of all contract IT jobs advertised in England 87.42% 89.94% 87.33%
Number of daily rates quoted 19,395 14,514 21,728
10th Percentile £311 £308 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,903 732 1,999
10th Percentile £15.18 £15.62 £13.39
25th Percentile £18.26 £21.20 £16.25
Median hourly rate £26.78 £35.00 £35.00
Median % change year-on-year -23.49% - -
75th Percentile £61.18 £64.79 £60.13
90th Percentile £70.00 £75.23 £73.05
UK median hourly rate £25.50 £32.50 £35.00
% change year-on-year -21.54% -7.14% -

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 19 February 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 19 February 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 19 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -23 258 £500 -9.09% 233
North of England -12 125 £449 +14.71% 107
South East +8 124 £469 +4.17% 185
South West +20 98 £463 -6.33% 50
Midlands -31 94 £492 +13.23% 93
North West +3 79 £425 +13.33% 75
West Midlands -40 55 £496 +8.42% 56
East Midlands -9 39 £438 +23.94% 37
East of England -47 31 £425 +6.25% 46
Yorkshire -37 30 £450 +5.88% 26
North East -3 16 £450 -43.75% 6
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.65%) Microsoft Exchange
2 24 (3.24%) Confluence
3 21 (2.84%) SharePoint
4 5 (0.68%) Exchange Server 2010
5 1 (0.14%) Adobe Experience Manager
5 1 (0.14%) Apache Spark
5 1 (0.14%) Camunda
5 1 (0.14%) CMS
5 1 (0.14%) Documentum
5 1 (0.14%) HCL Notes
5 1 (0.14%) LiveCycle
5 1 (0.14%) Moodle
5 1 (0.14%) nginx
5 1 (0.14%) SAS
5 1 (0.14%) SharePoint 2013
Applications
1 51 (6.89%) Microsoft Office
2 45 (6.08%) Microsoft Excel
3 18 (2.43%) Microsoft PowerPoint
4 5 (0.68%) Acrobat
5 4 (0.54%) Chatbot
5 4 (0.54%) Microsoft Project
5 4 (0.54%) MS Visio
6 3 (0.41%) Spreadsheet
7 2 (0.27%) Adobe After Effects
7 2 (0.27%) Adobe XD
7 2 (0.27%) InVision
7 2 (0.27%) Sketch
7 2 (0.27%) Trello
Business Applications
1 20 (2.70%) Remedy ITSM
2 11 (1.49%) SAP S/4HANA
3 7 (0.95%) Dynamics CRM
4 6 (0.81%) SAP IS-U
5 5 (0.68%) Maximo
6 2 (0.27%) assyst
6 2 (0.27%) Kondor
6 2 (0.27%) NEC Housing
6 2 (0.27%) NetSuite
6 2 (0.27%) Oracle EBS
6 2 (0.27%) SAP ERP
7 1 (0.14%) IntelliMatch
7 1 (0.14%) iTrent
7 1 (0.14%) Salesforce CRM
7 1 (0.14%) SAP HCM
7 1 (0.14%) SAP Payroll
7 1 (0.14%) Sparx Enterprise Architect
7 1 (0.14%) Sprinklr
7 1 (0.14%) SystmOne
7 1 (0.14%) Unit4 Business World
Cloud Services
1 94 (12.70%) Azure
2 90 (12.16%) Microsoft 365
3 51 (6.89%) AWS
4 27 (3.65%) Power Platform
5 25 (3.38%) SaaS
6 19 (2.57%) Azure DevOps
6 19 (2.57%) Entra ID
7 13 (1.76%) Power Automate
8 12 (1.62%) GCP
9 9 (1.22%) OneDrive
9 9 (1.22%) SuccessFactors
10 8 (1.08%) Amazon CloudWatch
11 6 (0.81%) GitHub
11 6 (0.81%) Google Workspace
11 6 (0.81%) OpenShift
12 5 (0.68%) Amazon S3
12 5 (0.68%) Dynamics 365
12 5 (0.68%) IaaS
12 5 (0.68%) PaaS
13 4 (0.54%) npm
Communications & Networking
1 27 (3.65%) Firewall
2 21 (2.84%) DNS
2 21 (2.84%) VPN
3 19 (2.57%) TCP/IP
4 18 (2.43%) DHCP
5 15 (2.03%) WAN
6 13 (1.76%) PABX
7 11 (1.49%) LAN
7 11 (1.49%) Wi-Fi
8 5 (0.68%) Network Security
8 5 (0.68%) SD-WAN
9 4 (0.54%) AMQP
9 4 (0.54%) BGP
9 4 (0.54%) VLAN
9 4 (0.54%) Wireless
10 3 (0.41%) SAN
10 3 (0.41%) Software-Defined Networking
11 2 (0.27%) DMZ
11 2 (0.27%) HTTP
11 2 (0.27%) SSL
Database & Business Intelligence
1 17 (2.30%) Power BI
2 12 (1.62%) SQL Server
3 10 (1.35%) Relational Database
4 7 (0.95%) MySQL
4 7 (0.95%) Oracle Database
5 6 (0.81%) Metadata
5 6 (0.81%) Tableau
6 5 (0.68%) Data Warehouse
6 5 (0.68%) Electronic Patient Records
6 5 (0.68%) RDBMS
7 4 (0.54%) MongoDB
7 4 (0.54%) PostgreSQL
8 3 (0.41%) Amazon RDS
9 2 (0.27%) Amazon Athena
9 2 (0.27%) DTS
9 2 (0.27%) Geospatial Data
9 2 (0.27%) Looker
9 2 (0.27%) SQL Server Integration Services
10 1 (0.14%) Power Query
10 1 (0.14%) SQL Server Analysis Services
Development Applications
1 61 (8.24%) JIRA
2 16 (2.16%) Git
3 10 (1.35%) Jenkins
4 5 (0.68%) GitLab
4 5 (0.68%) Maven
5 3 (0.41%) TestRail
6 2 (0.27%) Axure RP
6 2 (0.27%) CircleCI
6 2 (0.27%) Cucumber
6 2 (0.27%) Cypress.io
6 2 (0.27%) Postman
6 2 (0.27%) Selenium
7 1 (0.14%) Bitbucket
7 1 (0.14%) gulp
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) SoapUI
7 1 (0.14%) Yeoman
General
1 323 (43.65%) Social Skills
2 126 (17.03%) Finance
3 120 (16.22%) Public Sector
4 114 (15.41%) Analytical Skills
5 33 (4.46%) Organisational Skills
6 28 (3.78%) Retail
7 24 (3.24%) Legal
8 23 (3.11%) Local Government
9 21 (2.84%) Banking
10 20 (2.70%) Influencing Skills
11 18 (2.43%) Manufacturing
11 18 (2.43%) Telecoms
12 17 (2.30%) Marketing
13 16 (2.16%) Documentation Skills
14 13 (1.76%) Presentation Skills
15 12 (1.62%) Inclusion and Diversity
16 10 (1.35%) Electronics
17 8 (1.08%) Military
18 7 (0.95%) Police
19 6 (0.81%) Law
Job Titles
1 144 (19.46%) Analyst
2 87 (11.76%) Service Manager
3 81 (10.95%) Lead
4 64 (8.65%) Delivery Manager
5 51 (6.89%) Service Delivery Manager
6 49 (6.62%) Senior
7 37 (5.00%) Support Analyst
8 35 (4.73%) IT Manager
9 33 (4.46%) 2nd Line Support
9 33 (4.46%) IT Support
10 31 (4.19%) Architect
11 29 (3.92%) Business Analyst
12 27 (3.65%) Support Engineer
13 26 (3.51%) Service Analyst
14 22 (2.97%) IT Analyst
14 22 (2.97%) Project Manager
15 21 (2.84%) 1st/2nd Line Support
15 21 (2.84%) Administrator
16 19 (2.57%) Consultant
17 18 (2.43%) Desktop Support
Libraries, Frameworks & Software Standards
1 23 (3.11%) REST
2 14 (1.89%) CSS
3 13 (1.76%) HTML
4 9 (1.22%) Oracle Fusion
4 9 (1.22%) SOAP
5 8 (1.08%) XML
6 7 (0.95%) AngularJS
6 7 (0.95%) Middleware
7 6 (0.81%) Kafka
8 5 (0.68%) .NET
8 5 (0.68%) Bootstrap
8 5 (0.68%) JSON
8 5 (0.68%) Spring
9 4 (0.54%) LangChain
9 4 (0.54%) LangGraph
9 4 (0.54%) Pandas
9 4 (0.54%) RESTful
9 4 (0.54%) scikit-learn
9 4 (0.54%) Spring Boot
10 3 (0.41%) Semantic Kernel
Miscellaneous
1 43 (5.81%) Onboarding
2 35 (4.73%) Self-Motivation
3 34 (4.59%) Management Information System
4 26 (3.51%) Product Ownership
5 24 (3.24%) Virtual Team
6 19 (2.57%) Smartphone
7 18 (2.43%) CMDB
8 17 (2.30%) Data Centre
9 13 (1.76%) Driving Licence
9 13 (1.76%) Enterprise Software
10 12 (1.62%) NHS
11 9 (1.22%) Legacy Systems
12 8 (1.08%) Data Protection Act
12 8 (1.08%) Public Cloud
13 7 (0.95%) Hybrid Cloud
13 7 (0.95%) Security Posture
13 7 (0.95%) Team-Oriented Environment
14 6 (0.81%) Cloud Native
14 6 (0.81%) PKI
14 6 (0.81%) Private Cloud
Operating Systems
1 115 (15.54%) Windows
2 28 (3.78%) Linux
3 25 (3.38%) Windows 10
4 20 (2.70%) Windows Server
5 13 (1.76%) Android
6 10 (1.35%) Unix
7 9 (1.22%) Red Hat Enterprise Linux
8 8 (1.08%) Apple iOS
9 4 (0.54%) CentOS
9 4 (0.54%) Mac OS
9 4 (0.54%) VMS
10 1 (0.14%) AIX
10 1 (0.14%) Data ONTAP
10 1 (0.14%) Solaris
10 1 (0.14%) Windows Server 2012
10 1 (0.14%) Windows Server 2016
10 1 (0.14%) Windows Server 2019
Processes & Methodologies
1 247 (33.38%) ITIL
2 201 (27.16%) Continuous Improvement
3 176 (23.78%) Problem-Solving
4 170 (22.97%) Agile
5 141 (19.05%) ITSM
6 136 (18.38%) Stakeholder Management
7 133 (17.97%) Service Management
8 122 (16.49%) Customer Service
9 106 (14.32%) Change Management
10 87 (11.76%) Stakeholder Engagement
11 76 (10.27%) DevOps
12 73 (9.86%) Project Delivery
12 73 (9.86%) Project Management
13 65 (8.78%) Roadmaps
14 61 (8.24%) User Experience
15 59 (7.97%) Service Design
16 56 (7.57%) Incident Management
17 52 (7.03%) Decision-Making
18 48 (6.49%) Coaching
18 48 (6.49%) Data Protection
Programming Languages
1 38 (5.14%) PowerShell
2 36 (4.86%) SQL
3 30 (4.05%) Python
4 25 (3.38%) Java
5 19 (2.57%) JavaScript
6 7 (0.95%) Bash
7 5 (0.68%) Shell Script
8 4 (0.54%) Scala
9 3 (0.41%) C#
9 3 (0.41%) Perl
10 2 (0.27%) Bicep
10 2 (0.27%) Go
10 2 (0.27%) PL/SQL
11 1 (0.14%) Apex Code
11 1 (0.14%) Kusto Query Language
11 1 (0.14%) T-SQL
11 1 (0.14%) TypeScript
Qualifications
1 198 (26.76%) Security Cleared
2 169 (22.84%) SC Cleared
3 63 (8.51%) Degree
4 36 (4.86%) ITIL Certification
5 34 (4.59%) DV Cleared
6 16 (2.16%) BPSS Clearance
7 15 (2.03%) Microsoft Certification
8 14 (1.89%) PRINCE2 Practitioner
9 13 (1.76%) PMP
10 12 (1.62%) PMI Certification
11 11 (1.49%) MOS
12 9 (1.22%) ITIL Foundation Certificate
13 7 (0.95%) Azure Certification
13 7 (0.95%) Computer Science Degree
13 7 (0.95%) DBS Check
14 6 (0.81%) Cisco Certification
14 6 (0.81%) Master's Degree
15 5 (0.68%) A+ Certification
15 5 (0.68%) CCNA
15 5 (0.68%) Microsoft Certified Professional
Quality Assurance & Compliance
1 83 (11.22%) SLA
2 27 (3.65%) GDPR
3 16 (2.16%) QA
4 14 (1.89%) ISO/IEC 27001
5 12 (1.62%) Accessibility
6 11 (1.49%) Data Quality
6 11 (1.49%) PMO
7 5 (0.68%) Cyber Essentials
7 5 (0.68%) ISO/IEC 20000
7 5 (0.68%) Sarbanes-Oxley
8 4 (0.54%) COBIT
8 4 (0.54%) NCSC
8 4 (0.54%) WCAG
9 3 (0.41%) Actionable Recommendations
9 3 (0.41%) GRC
9 3 (0.41%) NIST
9 3 (0.41%) PCI DSS
10 2 (0.27%) ITGC
10 2 (0.27%) P3O
11 1 (0.14%) RMADS
System Software
1 66 (8.92%) Active Directory
2 11 (1.49%) VMware Infrastructure
3 10 (1.35%) Docker
4 5 (0.68%) Hyper-V
5 3 (0.41%) VMware NSX
6 2 (0.27%) Slurm Workload Manager
6 2 (0.27%) Virtual Machines
6 2 (0.27%) vSphere
7 1 (0.14%) Microsoft Virtual Server
7 1 (0.14%) NFS
7 1 (0.14%) Virtual Desktop
7 1 (0.14%) Virtual Servers
Systems Management
1 29 (3.92%) Microsoft Intune
2 21 (2.84%) SCCM
3 13 (1.76%) Terraform
4 12 (1.62%) Ansible
5 10 (1.35%) Kubernetes
6 8 (1.08%) Grafana
7 6 (0.81%) SCOM
8 5 (0.68%) HP SiteScope
9 4 (0.54%) Single Sign-On
10 3 (0.41%) HP ALM
10 3 (0.41%) NetBackup
11 2 (0.27%) Jamf Pro
11 2 (0.27%) Nagios
11 2 (0.27%) SCOrch
12 1 (0.14%) Amdocs OSS
12 1 (0.14%) FortiGate
12 1 (0.14%) SnapMirror
12 1 (0.14%) SnapVault
12 1 (0.14%) Tivoli
12 1 (0.14%) WSUS
Vendors
1 144 (19.46%) Microsoft
2 91 (12.30%) ServiceNow
3 40 (5.41%) SAP
4 32 (4.32%) Oracle
5 23 (3.11%) Remedy
6 18 (2.43%) Salesforce
7 16 (2.16%) VMware
8 15 (2.03%) Google
9 13 (1.76%) Citrix
10 10 (1.35%) Apple
10 10 (1.35%) Cisco
10 10 (1.35%) Splunk
11 9 (1.22%) Adobe
12 8 (1.08%) Mitel
13 7 (0.95%) Atlassian
13 7 (0.95%) BMC
13 7 (0.95%) Palo Alto
14 6 (0.81%) Genesys
14 6 (0.81%) Red Hat
14 6 (0.81%) Veeam