Period
to 8 August 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 8 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK > England
6 months to
8 Aug 2020
Same period 2019 Same period 2018
Rank 162 157 152
Rank change year-on-year -5 -5 -20
Contract jobs citing Service Delivery 509 1,500 1,710
As % of all contract jobs advertised in England 1.63% 1.81% 1.83%
As % of the Processes & Methodologies category 1.89% 2.07% 2.10%
Number of daily rates quoted 330 903 1,007
Median daily rate £450 £450 £450
10th Percentile £202 £213 £212
90th Percentile £635 £613 £619
UK median daily rate £450 £450 £450
Number of hourly rates quoted 45 69 95
Median hourly rate £19.50 £17.50 £15.25
Median hourly rate % change year-on-year +11.43% +14.75% -10.29%
10th Percentile £12.36 £11.36 £11.10
90th Percentile £44.80 £44.00 £38.75
UK median hourly rate £19.50 £17.50 £15.25
% change year-on-year +11.43% +14.75% -10.32%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 26,992 72,424 81,493
As % of all contract IT jobs advertised in England 86.39% 87.15% 86.98%
Number of daily rates quoted 17,161 48,167 54,232
Median daily rate £488 £475 £463
Median daily rate % change year-on-year +2.63% +2.70% +2.78%
10th Percentile £300 £300 £300
90th Percentile £675 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% -
Number of hourly rates quoted 942 2,004 2,194
Median hourly rate £35.00 £25.00 £21.50
Median hourly rate % change year-on-year +40.00% +16.28% -6.81%
10th Percentile £12.75 £11.85 £11.25
90th Percentile £53.75 £53.75 £50.00
Median hourly rate £35.00 £24.50 £21.37
% change year-on-year +42.86% +14.66% -10.97%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 8 August 2020.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 8 August 2020.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 8 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -45 155 £450 -5.26% 37
South East +33 121 £463 +7.93% 32
North of England +32 81 £455 +24.52% 37
South West +32 66 £513 +13.89% 23
East of England +44 47 £450 -5.26% 12
Midlands -1 34 £350 -10.26% 22
North West +11 33 £489 +35.83% 19
Yorkshire +57 32 £500 +37.93% 15
West Midlands -8 19 £413 +5.77% 15
North East +22 16 £415 +10.67% 3
East Midlands +25 14 £260 -33.33% 7
South Coast +6 1 - -
Service Delivery
UK

For the 6 months to 8 August 2020, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 146 (28.68%) ITIL
2 144 (28.29%) Service Management
3 140 (27.50%) Security Cleared
4 122 (23.97%) Agile Software Development
5 116 (22.79%) SC Cleared
6 110 (21.61%) Microsoft
7 87 (17.09%) Windows
8 83 (16.31%) Project Management
9 65 (12.77%) Azure
9 65 (12.77%) Project Delivery
10 64 (12.57%) Analytical Skills
11 62 (12.18%) Change Management
12 60 (11.79%) Finance
13 59 (11.59%) Office 365
14 57 (11.20%) Problem-Solving
15 56 (11.00%) Stakeholder Management
16 53 (10.41%) Risk Management
16 53 (10.41%) SLA
17 49 (9.63%) Service Design
17 49 (9.63%) Public Sector
18 48 (9.43%) Management Information System
19 47 (9.23%) Active Directory
20 46 (9.04%) Coaching
21 45 (8.84%) Microsoft Office
22 43 (8.45%) Telecoms
22 43 (8.45%) Linux
22 43 (8.45%) WAN
22 43 (8.45%) Waterfall
23 42 (8.25%) Migration
23 42 (8.25%) Programme Management

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (3.34%) Confluence
2 16 (3.14%) SharePoint
3 11 (2.16%) Skype for Business
4 5 (0.98%) MS Exchange
5 3 (0.59%) Elasticsearch
6 2 (0.39%) IBM Notes
6 2 (0.39%) OpenStack
6 2 (0.39%) WildFly
7 1 (0.20%) Documentum
7 1 (0.20%) Exchange Server 2010
7 1 (0.20%) Exchange Server 2013
7 1 (0.20%) IIS
7 1 (0.20%) nginx
7 1 (0.20%) Oracle Service Bus
7 1 (0.20%) Oracle SOA Suite
7 1 (0.20%) SharePoint 2013
7 1 (0.20%) WebLogic
Applications
1 45 (8.84%) Microsoft Office
2 41 (8.06%) Microsoft Excel
3 18 (3.54%) Microsoft PowerPoint
4 12 (2.36%) MS Visio
5 4 (0.79%) Microsoft Project
6 2 (0.39%) Spreadsheet
7 1 (0.20%) LibreOffice
7 1 (0.20%) Stata
Business Applications
1 3 (0.59%) Remedy ITSM
2 2 (0.39%) Maximo
3 1 (0.20%) Dynamics AX
3 1 (0.20%) Dynamics CRM
3 1 (0.20%) Oracle EBS R12
3 1 (0.20%) Oracle ERP
3 1 (0.20%) Oracle iSupplier
3 1 (0.20%) SAP HR
3 1 (0.20%) SAP Payroll
Cloud Services
1 65 (12.77%) Azure
2 59 (11.59%) Office 365
3 37 (7.27%) AWS
4 9 (1.77%) IaaS
4 9 (1.77%) PaaS
5 8 (1.57%) SaaS
6 7 (1.38%) Cloud Computing
7 4 (0.79%) GCP
7 4 (0.79%) Power Platform
7 4 (0.79%) Veeva
8 2 (0.39%) Amazon EC2
8 2 (0.39%) AWS CloudFormation
8 2 (0.39%) AWS Elastic Beanstalk
8 2 (0.39%) AWS Lambda
8 2 (0.39%) Azure Active Directory
8 2 (0.39%) Azure Functions
8 2 (0.39%) OneDrive
8 2 (0.39%) Route 53
8 2 (0.39%) Serverless
8 2 (0.39%) Virtual Private Cloud
Communications & Networking
1 43 (8.45%) WAN
2 36 (7.07%) LAN
3 26 (5.11%) Firewall
4 22 (4.32%) VoIP
5 19 (3.73%) VPN
5 19 (3.73%) Wi-Fi
6 17 (3.34%) Broadband
6 17 (3.34%) Ethernet
7 15 (2.95%) GPON
8 14 (2.75%) BGP
8 14 (2.75%) Skype
8 14 (2.75%) TCP/IP
9 13 (2.55%) ADSL
9 13 (2.55%) DNS
10 12 (2.36%) OSPF
11 11 (2.16%) Internet
12 10 (1.96%) MPLS
13 9 (1.77%) Cisco Nexus
13 9 (1.77%) IPsec
13 9 (1.77%) Unified Communications
Database & Business Intelligence
1 16 (3.14%) SQL Server
2 9 (1.77%) Data Mining
3 6 (1.18%) GIS
4 5 (0.98%) SQL Server 2012
4 5 (0.98%) SQL Server 2014
4 5 (0.98%) SQL Server 2016
4 5 (0.98%) SQL Server Integration Services
5 4 (0.79%) Data Warehouse
5 4 (0.79%) Oracle Database
5 4 (0.79%) PostgreSQL
5 4 (0.79%) Power BI
6 3 (0.59%) Big Data
6 3 (0.59%) Crystal Reports
6 3 (0.59%) Microsoft Analysis Services
6 3 (0.59%) SQL Server 2008
6 3 (0.59%) SQL Server 2017
6 3 (0.59%) SQL Server Analysis Services
6 3 (0.59%) SQL Server Reporting Services
7 2 (0.39%) PolyBase
7 2 (0.39%) Relational Database
Development Applications
1 22 (4.32%) JIRA
2 11 (2.16%) JMeter
3 9 (1.77%) eggPlant
3 9 (1.77%) LoadUI
3 9 (1.77%) NeoLoad
4 8 (1.57%) Git (software)
5 7 (1.38%) Jenkins
6 4 (0.79%) REST Assured
6 4 (0.79%) Selenium
6 4 (0.79%) SoapUI
7 3 (0.59%) ClearCase
7 3 (0.59%) Cucumber
7 3 (0.59%) Gatling
7 3 (0.59%) MSI
7 3 (0.59%) Sonatype Nexus
8 2 (0.39%) CA Release Automation
8 2 (0.39%) Redmine
8 2 (0.39%) Visual Studio
9 1 (0.20%) CircleCI
9 1 (0.20%) Jasmine
General
1 60 (11.79%) Finance
2 49 (9.63%) Public Sector
3 43 (8.45%) Telecoms
4 11 (2.16%) Manufacturing
4 11 (2.16%) Retail
5 10 (1.96%) Back Office
5 10 (1.96%) Billing
5 10 (1.96%) Legal
5 10 (1.96%) Marketing
6 9 (1.77%) Banking
7 8 (1.57%) Law
8 7 (1.38%) Local Government
9 5 (0.98%) Electronics
9 5 (0.98%) Publishing
10 4 (0.79%) Pharmaceutical
11 3 (0.59%) Aerospace
11 3 (0.59%) German Language
11 3 (0.59%) Italian Language
11 3 (0.59%) Police
12 2 (0.39%) Swedish Language
Job Titles
1 75 (14.73%) Delivery Manager
2 74 (14.54%) Service Manager
3 52 (10.22%) Analyst
4 44 (8.64%) Service Delivery Manager
5 36 (7.07%) Architect
6 24 (4.72%) Transition Manager
7 19 (3.73%) Network Engineer
7 19 (3.73%) Project Manager
7 19 (3.73%) Support Engineer
8 17 (3.34%) Business Analyst
8 17 (3.34%) IT Support
8 17 (3.34%) Service Transition Manager
9 16 (3.14%) Service Analyst
10 14 (2.75%) Consultant
10 14 (2.75%) IT Manager
11 12 (2.36%) 2nd Line Support
11 12 (2.36%) Programme Manager
11 12 (2.36%) Service Desk Analyst
11 12 (2.36%) Support Analyst
12 11 (2.16%) IT Engineer
Libraries, Frameworks & Software Standards
1 12 (2.36%) Elastic Stack
2 11 (2.16%) .NET
3 7 (1.38%) 802.1X
4 5 (0.98%) Middleware
5 4 (0.79%) REST
5 4 (0.79%) Spring
5 4 (0.79%) Web Services
5 4 (0.79%) XML
6 3 (0.59%) Java EE
6 3 (0.59%) JMS
6 3 (0.59%) RabbitMQ
6 3 (0.59%) RESTEasy
6 3 (0.59%) RESTful
7 2 (0.39%) FIX Protocol
7 2 (0.39%) Jolokia
7 2 (0.39%) JSON
7 2 (0.39%) Node.js
7 2 (0.39%) SOAP
8 1 (0.20%) .NET Core
8 1 (0.20%) Spring Cloud
Miscellaneous
1 64 (12.57%) Analytical Skills
2 48 (9.43%) Management Information System
3 22 (4.32%) Self-Motivation
4 20 (3.93%) Data Centre
5 17 (3.34%) User Experience
6 15 (2.95%) Public Cloud
7 13 (2.55%) NHS
8 11 (2.16%) Video\Live Streaming
9 10 (1.96%) Virtual Team
10 7 (1.38%) Client/Server
10 7 (1.38%) Fibre Optics
11 6 (1.18%) Device Driver
11 6 (1.18%) Video Conferencing
12 5 (0.98%) Driving Licence
12 5 (0.98%) Linux Command Line
12 5 (0.98%) Replication
13 4 (0.79%) Data Structures
14 3 (0.59%) Enterprise Software
14 3 (0.59%) Hybrid Cloud
14 3 (0.59%) Private Cloud
Operating Systems
1 87 (17.09%) Windows
2 43 (8.45%) Linux
3 34 (6.68%) Windows Server
4 27 (5.30%) Windows 10
5 21 (4.13%) Unix
6 12 (2.36%) Windows Server 2008
7 11 (2.16%) Windows Server 2012
7 11 (2.16%) Windows Server 2016
8 10 (1.96%) Windows 7
9 7 (1.38%) Apple iOS
10 6 (1.18%) Embedded Linux
11 5 (0.98%) Mac OS
11 5 (0.98%) Red Hat Enterprise Linux
12 4 (0.79%) Windows Server 2019
13 2 (0.39%) AIX
13 2 (0.39%) CentOS
13 2 (0.39%) Fedora
13 2 (0.39%) HPUX
13 2 (0.39%) Ubuntu
13 2 (0.39%) Windows 2000 Server
Processes & Methodologies
1 146 (28.68%) ITIL
2 144 (28.29%) Service Management
3 122 (23.97%) Agile Software Development
4 83 (16.31%) Project Management
5 65 (12.77%) Project Delivery
6 62 (12.18%) Change Management
7 57 (11.20%) Problem-Solving
8 56 (11.00%) Stakeholder Management
9 53 (10.41%) Risk Management
10 49 (9.63%) Service Design
11 46 (9.04%) Coaching
12 43 (8.45%) Waterfall
13 42 (8.25%) Migration
13 42 (8.25%) Programme Management
14 40 (7.86%) Continuous Improvement
15 35 (6.88%) ITSM
16 34 (6.68%) DevOps
17 33 (6.48%) Decision-Making
18 29 (5.70%) Incident Management
18 29 (5.70%) ITIL V3
Programming Languages
1 25 (4.91%) SQL
2 13 (2.55%) Java
3 11 (2.16%) PowerShell
3 11 (2.16%) Python
4 4 (0.79%) C
4 4 (0.79%) T-SQL
5 3 (0.59%) C#
5 3 (0.59%) Delphi
5 3 (0.59%) Ruby
6 2 (0.39%) Bash Shell
6 2 (0.39%) JavaScript
7 1 (0.20%) PHP
7 1 (0.20%) Shell Script
7 1 (0.20%) VB
7 1 (0.20%) VBA
7 1 (0.20%) XQuery
Qualifications
1 140 (27.50%) Security Cleared
2 116 (22.79%) SC Cleared
3 26 (5.11%) DV Cleared
4 23 (4.52%) Cisco Certification
5 22 (4.32%) Degree
6 20 (3.93%) CCNA
7 19 (3.73%) BPSS Clearance
8 18 (3.54%) ITIL Certification
9 16 (3.14%) CCNP
10 11 (2.16%) CCDP
11 10 (1.96%) Microsoft Certification
12 9 (1.77%) BC Cleared
12 9 (1.77%) CCIE
13 8 (1.57%) CISSP
13 8 (1.57%) ITIL Foundation Certificate
13 8 (1.57%) VMware Certified Professional (VCP)
14 7 (1.38%) MCSA
14 7 (1.38%) MCSE
15 6 (1.18%) CCDA
16 5 (0.98%) CCIP
Quality Assurance & Compliance
1 53 (10.41%) SLA
2 19 (3.73%) QA
3 15 (2.95%) ISO/IEC 27001
4 9 (1.77%) PMO
5 6 (1.18%) RMADS
6 5 (0.98%) COBIT
6 5 (0.98%) GDPR
6 5 (0.98%) Sarbanes-Oxley
7 4 (0.79%) Disclosure Scotland
8 3 (0.59%) GxP
8 3 (0.59%) HMG Security Policy Framework
9 2 (0.39%) Cyber Essentials
9 2 (0.39%) NIST
9 2 (0.39%) PCI DSS
10 1 (0.20%) Cyber Essentials PLUS
10 1 (0.20%) Data Quality
10 1 (0.20%) ISO/IEC 20000
10 1 (0.20%) JSP 440
10 1 (0.20%) NIST 800
10 1 (0.20%) SNOMED CT
System Software
1 47 (9.23%) Active Directory
2 13 (2.55%) VMware Infrastructure
3 8 (1.57%) Docker
4 7 (1.38%) Hyper-V
5 5 (0.98%) VMware ESXi
5 5 (0.98%) vSphere
6 4 (0.79%) Virtual Machines
7 2 (0.39%) Citrix Hypervisor
7 2 (0.39%) NFS
7 2 (0.39%) Samba
7 2 (0.39%) VirtualBox
7 2 (0.39%) Xen
8 1 (0.20%) Virtual Servers
8 1 (0.20%) XenApp
8 1 (0.20%) XenDesktop
Systems Management
1 22 (4.32%) SCCM
2 14 (2.75%) ZABBIX
3 10 (1.96%) SCOM
4 9 (1.77%) Ansible
5 8 (1.57%) Terraform
6 5 (0.98%) Kubernetes
7 4 (0.79%) Opscode Chef
7 4 (0.79%) Puppet
7 4 (0.79%) vCenter Server
7 4 (0.79%) WSUS
8 3 (0.59%) Kibana
8 3 (0.59%) logstash
8 3 (0.59%) Microsoft Intune
9 2 (0.39%) AppDNA
9 2 (0.39%) Docker Swarm
9 2 (0.39%) OpenNMS
9 2 (0.39%) SolarWinds Orion
9 2 (0.39%) systemd
9 2 (0.39%) Tivoli
9 2 (0.39%) vMotion
Vendors
1 110 (21.61%) Microsoft
2 26 (5.11%) ServiceNow
3 25 (4.91%) Cisco
4 23 (4.52%) VMware
5 18 (3.54%) Citrix
5 18 (3.54%) SAP
5 18 (3.54%) SolarWinds
6 17 (3.34%) Apple
7 16 (3.14%) Google
8 15 (2.95%) Oracle
9 14 (2.75%) AppDynamics
10 13 (2.55%) Splunk
11 11 (2.16%) Dynatrace
12 10 (1.96%) BT
13 9 (1.77%) New Relic
14 8 (1.57%) Dell
14 8 (1.57%) HP
14 8 (1.57%) Openreach
15 7 (1.38%) Juniper
15 7 (1.38%) Virgin Media