Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 14 December 2025, with comparisons to the same periods in the previous two years.

6 months to
14 Dec 2025
Same period 2024 Same period 2023
Rank 127 130 112
Rank change year-on-year +3 -18 +30
Contract jobs citing Service Delivery 709 580 824
As % of all contract jobs in England 2.28% 1.98% 2.18%
As % of the Processes & Methodologies category 2.56% 2.24% 2.46%
Number of daily rates quoted 394 322 548
10th Percentile £179 £230 £205
25th Percentile £313 £402 £375
Median daily rate (50th Percentile) £450 £525 £500
Median % change year-on-year -14.29% +5.00% -
75th Percentile £575 £600 £600
90th Percentile £657 £724 £721
UK median daily rate £450 £500 £500
% change year-on-year -10.00% - -4.21%
Number of hourly rates quoted 119 67 76
10th Percentile £15.50 - £13.41
25th Percentile £17.30 £15.62 £14.16
Median hourly rate £20.01 £16.23 £17.97
Median % change year-on-year +23.29% -9.70% -11.79%
75th Percentile £41.25 £19.63 £65.06
90th Percentile £60.00 £22.55 £80.00
UK median hourly rate £17.78 £16.23 £20.07
% change year-on-year +9.55% -19.13% +6.64%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,668 25,905 33,491
As % of all contract IT jobs advertised in England 89.00% 88.32% 88.79%
Number of daily rates quoted 17,615 15,999 22,793
10th Percentile £300 £310 £313
25th Percentile £406 £418 £425
Median daily rate (50th Percentile) £506 £525 £545
Median % change year-on-year -3.62% -3.67% -0.91%
75th Percentile £625 £650 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £531
% change year-on-year -4.76% -1.13% -3.45%
Number of hourly rates quoted 1,810 882 1,400
10th Percentile £15.00 £15.54 £14.74
25th Percentile £17.87 £20.30 £19.06
Median hourly rate £25.15 £35.00 £44.25
Median % change year-on-year -28.14% -20.90% +18.63%
75th Percentile £53.75 £65.00 £65.00
90th Percentile £69.26 £74.99 £77.50
UK median hourly rate £25.15 £33.00 £42.50
% change year-on-year -23.79% -22.35% +21.43%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 14 December 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 14 December 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 14 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +5 234 £500 -9.09% 163
North of England +36 154 £450 +46.34% 248
South East +16 109 £450 -9.55% 294
North West +29 102 £425 +47.83% 148
South West +22 98 £390 -22.00% 124
Midlands -24 80 £350 -26.16% 175
West Midlands -29 50 £341 -28.83% 100
Yorkshire -22 34 £463 -13.39% 73
East Midlands -14 30 £450 +4.47% 67
East of England -59 25 £400 -23.81% 134
North East +3 18 £450 -43.75% 31
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.81%) Confluence
2 25 (3.53%) SharePoint
3 21 (2.96%) Microsoft Exchange
4 5 (0.71%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
6 1 (0.14%) SharePoint 2013
Applications
1 48 (6.77%) Microsoft Office
2 40 (5.64%) Microsoft Excel
3 14 (1.97%) Microsoft PowerPoint
4 5 (0.71%) Microsoft Project
5 4 (0.56%) MS Visio
6 2 (0.28%) Adobe After Effects
6 2 (0.28%) Adobe XD
6 2 (0.28%) InVision
6 2 (0.28%) Sketch
6 2 (0.28%) Spreadsheet
6 2 (0.28%) Trello
7 1 (0.14%) Acrobat
7 1 (0.14%) Chatbot
Business Applications
1 20 (2.82%) Remedy ITSM
2 8 (1.13%) Dynamics CRM
3 6 (0.85%) SAP S/4HANA
4 4 (0.56%) assyst
4 4 (0.56%) ContrOCC
5 3 (0.42%) Kondor
5 3 (0.42%) Maximo
5 3 (0.42%) NetSuite
5 3 (0.42%) SAP ERP
6 2 (0.28%) iTrent
6 2 (0.28%) Oracle EBS
6 2 (0.28%) Unit4 Business World
7 1 (0.14%) IntelliMatch
7 1 (0.14%) NEC Housing
7 1 (0.14%) Oracle ERP
7 1 (0.14%) Salesforce CRM
7 1 (0.14%) SAP HCM
7 1 (0.14%) SAP Payroll
7 1 (0.14%) Sprinklr
7 1 (0.14%) SystmOne
Cloud Services
1 76 (10.72%) Azure
2 75 (10.58%) Microsoft 365
3 39 (5.50%) AWS
4 26 (3.67%) Power Platform
5 20 (2.82%) Entra ID
6 19 (2.68%) Power Automate
7 17 (2.40%) SaaS
8 15 (2.12%) Azure DevOps
9 9 (1.27%) OneDrive
10 8 (1.13%) SuccessFactors
11 7 (0.99%) Azure Monitor
12 6 (0.85%) Amazon CloudWatch
12 6 (0.85%) Dynamics 365
12 6 (0.85%) GCP
12 6 (0.85%) Serverless
13 5 (0.71%) OpenShift
14 4 (0.56%) GitHub
14 4 (0.56%) npm
15 3 (0.42%) AWS Lambda
15 3 (0.42%) IaaS
Communications & Networking
1 25 (3.53%) Firewall
2 23 (3.24%) DNS
3 22 (3.10%) VPN
4 21 (2.96%) DHCP
5 15 (2.12%) TCP/IP
6 13 (1.83%) PABX
7 8 (1.13%) Network Security
7 8 (1.13%) WAN
8 7 (0.99%) Wi-Fi
9 5 (0.71%) LAN
9 5 (0.71%) VLAN
9 5 (0.71%) Wireless
10 4 (0.56%) AMQP
10 4 (0.56%) BGP
11 3 (0.42%) HTTP
11 3 (0.42%) SAN
11 3 (0.42%) Software-Defined Networking
12 2 (0.28%) Internet
12 2 (0.28%) NetScaler
12 2 (0.28%) SSL
Database & Business Intelligence
1 16 (2.26%) Power BI
2 10 (1.41%) Relational Database
3 7 (0.99%) RDBMS
3 7 (0.99%) SQL Server
4 6 (0.85%) Metadata
5 5 (0.71%) Data Warehouse
5 5 (0.71%) Electronic Patient Records
5 5 (0.71%) Tableau
6 4 (0.56%) Oracle Database
7 3 (0.42%) Looker
7 3 (0.42%) MySQL
8 2 (0.28%) Amazon Athena
8 2 (0.28%) Power Query
9 1 (0.14%) BigQuery
9 1 (0.14%) Data Vault
9 1 (0.14%) DataStage
9 1 (0.14%) DTS
9 1 (0.14%) Oracle Reports
9 1 (0.14%) PostgreSQL
9 1 (0.14%) SQL Server Integration Services
Development Applications
1 62 (8.74%) JIRA
2 17 (2.40%) Git
3 13 (1.83%) Jenkins
4 8 (1.13%) Postman
5 7 (0.99%) GitLab
6 4 (0.56%) Maven
7 2 (0.28%) Axure RP
8 1 (0.14%) Bitbucket
8 1 (0.14%) CircleCI
8 1 (0.14%) Cucumber
8 1 (0.14%) Cypress.io
8 1 (0.14%) Eclipse
8 1 (0.14%) gulp
8 1 (0.14%) MLflow
8 1 (0.14%) REST Assured
8 1 (0.14%) Selenium
8 1 (0.14%) SoapUI
8 1 (0.14%) TestDirector
8 1 (0.14%) TestRail
8 1 (0.14%) Yeoman
General
1 335 (47.25%) Social Skills
2 126 (17.77%) Public Sector
3 117 (16.50%) Finance
4 100 (14.10%) Analytical Skills
5 40 (5.64%) Organisational Skills
6 31 (4.37%) Telecoms
7 28 (3.95%) Retail
8 27 (3.81%) Legal
9 26 (3.67%) Manufacturing
10 25 (3.53%) Marketing
11 22 (3.10%) Influencing Skills
12 20 (2.82%) Documentation Skills
13 19 (2.68%) Electronics
14 16 (2.26%) Inclusion and Diversity
15 15 (2.12%) Local Government
16 12 (1.69%) Military
17 10 (1.41%) Banking
18 8 (1.13%) Presentation Skills
19 6 (0.85%) Billing
20 4 (0.56%) Back Office
Job Titles
1 135 (19.04%) Analyst
2 81 (11.42%) Service Manager
3 77 (10.86%) Lead
4 54 (7.62%) Delivery Manager
5 47 (6.63%) Senior
6 45 (6.35%) Service Delivery Manager
7 39 (5.50%) Support Analyst
8 36 (5.08%) Architect
9 35 (4.94%) IT Support
10 29 (4.09%) Business Analyst
11 28 (3.95%) 2nd Line Support
11 28 (3.95%) Service Analyst
11 28 (3.95%) Support Engineer
12 22 (3.10%) IT Manager
13 20 (2.82%) Administrator
14 19 (2.68%) 1st/2nd Line Support
14 19 (2.68%) Desktop Support
14 19 (2.68%) Developer
15 18 (2.54%) IT Analyst
16 17 (2.40%) Support Technician
Libraries, Frameworks & Software Standards
1 18 (2.54%) REST
2 13 (1.83%) HTML
3 11 (1.55%) SOAP
4 9 (1.27%) CSS
5 7 (0.99%) Middleware
5 7 (0.99%) RESTful
6 6 (0.85%) AngularJS
6 6 (0.85%) JSON
6 6 (0.85%) Kafka
7 5 (0.71%) Oracle Fusion
7 5 (0.71%) XML
8 4 (0.56%) Bootstrap
8 4 (0.56%) LangChain
8 4 (0.56%) LangGraph
8 4 (0.56%) NumPy
8 4 (0.56%) Pandas
8 4 (0.56%) SailPoint
8 4 (0.56%) scikit-learn
9 3 (0.42%) Play Framework
9 3 (0.42%) Semantic Kernel
Miscellaneous
1 33 (4.65%) Management Information System
2 29 (4.09%) Onboarding
3 28 (3.95%) Self-Motivation
4 27 (3.81%) Product Ownership
5 26 (3.67%) Driving Licence
6 25 (3.53%) Virtual Team
7 16 (2.26%) CMDB
7 16 (2.26%) Data Centre
7 16 (2.26%) Enterprise Software
7 16 (2.26%) Smartphone
8 13 (1.83%) NHS
9 8 (1.13%) Data Protection Act
9 8 (1.13%) Legacy Systems
10 7 (0.99%) Security Posture
10 7 (0.99%) Team-Oriented Environment
11 6 (0.85%) Security Operations Centre
12 5 (0.71%) Analytical Mindset
12 5 (0.71%) PKI
13 4 (0.56%) AI Agents
13 4 (0.56%) Replication
Operating Systems
1 89 (12.55%) Windows
2 20 (2.82%) Windows 10
2 20 (2.82%) Windows Server
3 14 (1.97%) Linux
4 8 (1.13%) Android
4 8 (1.13%) Mac OS
4 8 (1.13%) Red Hat Enterprise Linux
5 7 (0.99%) Unix
6 6 (0.85%) Apple iOS
7 4 (0.56%) CentOS
8 2 (0.28%) VMS
9 1 (0.14%) AIX
9 1 (0.14%) Data ONTAP
9 1 (0.14%) Solaris
Processes & Methodologies
1 219 (30.89%) ITIL
2 174 (24.54%) Problem-Solving
3 172 (24.26%) Continuous Improvement
4 161 (22.71%) Agile
5 126 (17.77%) ITSM
6 123 (17.35%) Service Management
7 119 (16.78%) Customer Service
8 107 (15.09%) Stakeholder Management
9 101 (14.25%) Change Management
9 101 (14.25%) Stakeholder Engagement
10 72 (10.16%) DevOps
11 64 (9.03%) Project Management
12 60 (8.46%) Project Delivery
13 58 (8.18%) User Experience
14 56 (7.90%) Roadmaps
15 54 (7.62%) Service Design
16 52 (7.33%) Coaching
17 49 (6.91%) Cybersecurity
18 46 (6.49%) Migration
19 45 (6.35%) Data Protection
Programming Languages
1 34 (4.80%) PowerShell
2 29 (4.09%) Python
3 25 (3.53%) SQL
4 23 (3.24%) Java
5 15 (2.12%) JavaScript
6 5 (0.71%) Bash
7 3 (0.42%) Perl
7 3 (0.42%) Scala
7 3 (0.42%) Shell Script
8 2 (0.28%) Bicep
9 1 (0.14%) Data Analysis Expressions
9 1 (0.14%) Korn
9 1 (0.14%) Kusto Query Language
9 1 (0.14%) PL/SQL
9 1 (0.14%) TypeScript
Qualifications
1 189 (26.66%) Security Cleared
2 161 (22.71%) SC Cleared
3 58 (8.18%) Degree
4 31 (4.37%) ITIL Certification
5 29 (4.09%) DV Cleared
6 16 (2.26%) BPSS Clearance
6 16 (2.26%) Microsoft Certification
7 14 (1.97%) PRINCE2 Practitioner
8 11 (1.55%) MOS
9 9 (1.27%) Computer Science Degree
10 8 (1.13%) CISSP
10 8 (1.13%) MCP
11 6 (0.85%) A+ Certification
11 6 (0.85%) Cisco Certification
11 6 (0.85%) PMI Certification
11 6 (0.85%) PMP
12 5 (0.71%) CCDP
12 5 (0.71%) CCNP
12 5 (0.71%) CISM
12 5 (0.71%) MCDST
Quality Assurance & Compliance
1 72 (10.16%) SLA
2 26 (3.67%) GDPR
3 23 (3.24%) QA
4 20 (2.82%) ISO/IEC 27001
5 15 (2.12%) Accessibility
5 15 (2.12%) PMO
6 9 (1.27%) Cyber Essentials
7 8 (1.13%) Data Quality
8 4 (0.56%) ISO 9001
8 4 (0.56%) NIST
9 3 (0.42%) ISO/IEC 20000
9 3 (0.42%) NCSC
9 3 (0.42%) WCAG
10 2 (0.28%) Actionable Recommendations
10 2 (0.28%) COBIT
10 2 (0.28%) GRC
10 2 (0.28%) ITGC
10 2 (0.28%) PCI DSS
11 1 (0.14%) ISO 22301
11 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 70 (9.87%) Active Directory
2 9 (1.27%) Docker
3 6 (0.85%) VMware Infrastructure
4 5 (0.71%) VMware NSX
5 3 (0.42%) vSphere
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
7 1 (0.14%) NFS
7 1 (0.14%) XenApp
Systems Management
1 19 (2.68%) SCCM
2 18 (2.54%) Microsoft Intune
3 14 (1.97%) Terraform
4 9 (1.27%) Ansible
4 9 (1.27%) Kubernetes
5 8 (1.13%) SCOM
6 7 (0.99%) HP SiteScope
7 5 (0.71%) Grafana
8 4 (0.56%) Jamf Pro
8 4 (0.56%) Single Sign-On
9 3 (0.42%) NetBackup
10 2 (0.28%) Nagios
10 2 (0.28%) SCOrch
11 1 (0.14%) Amdocs OSS
11 1 (0.14%) Cisco CUCM
11 1 (0.14%) Computer Emergency Response Teams
11 1 (0.14%) Kibana
11 1 (0.14%) RSA Archer
11 1 (0.14%) SnapMirror
11 1 (0.14%) SnapVault
Vendors
1 148 (20.87%) Microsoft
2 78 (11.00%) ServiceNow
3 41 (5.78%) SAP
4 21 (2.96%) Oracle
4 21 (2.96%) Remedy
5 14 (1.97%) Salesforce
6 12 (1.69%) Citrix
7 11 (1.55%) VMware
8 9 (1.27%) Google
8 9 (1.27%) Splunk
9 8 (1.13%) Apple
9 8 (1.13%) Atlassian
9 8 (1.13%) Mitel
9 8 (1.13%) Palo Alto
10 7 (0.99%) Cisco
11 6 (0.85%) BMC
11 6 (0.85%) Zscaler
12 5 (0.71%) iManage
12 5 (0.71%) Liquidlogic
12 5 (0.71%) NetApp