Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 17 December 2025, with comparisons to the same periods in the previous two years.

 6 months to
17 Dec 2025		 Same period 2024 Same period 2023
Rank 123 127 109
Rank change year-on-year +4 -18 +35
Contract jobs citing Service Delivery 719 582 813
As % of all contract jobs in England 2.29% 1.99% 2.19%
As % of the Processes & Methodologies category 2.57% 2.26% 2.47%
Number of daily rates quoted 400 323 543
10th Percentile £184 £230 £205
25th Percentile £313 £400 £366
Median daily rate (50th Percentile) £450 £525 £500
Median % change year-on-year -14.29% +5.00% -
75th Percentile £575 £600 £600
90th Percentile £651 £722 £710
UK median daily rate £450 £500 £500
% change year-on-year -10.00% - -3.85%
Number of hourly rates quoted 120 66 74
10th Percentile £15.50 - £13.41
25th Percentile £17.08 £15.62 £14.16
Median hourly rate £19.82 £16.23 £17.97
Median % change year-on-year +22.12% -9.70% -13.39%
75th Percentile £40.63 £19.69 £63.85
90th Percentile £60.00 £22.63 £80.00
UK median hourly rate £17.69 £16.23 £20.07
% change year-on-year +9.00% -19.13% -0.89%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,925 25,808 32,921
As % of all contract IT jobs advertised in England 88.90% 88.45% 88.67%
Number of daily rates quoted 17,780 15,959 22,396
10th Percentile £300 £310 £313
25th Percentile £406 £418 £425
Median daily rate (50th Percentile) £505 £525 £545
Median % change year-on-year -3.81% -3.67% -0.91%
75th Percentile £625 £650 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% -3.64%
Number of hourly rates quoted 1,812 863 1,395
10th Percentile £15.00 £15.62 £15.00
25th Percentile £17.87 £20.30 £19.06
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +19.30%
75th Percentile £53.75 £65.00 £65.00
90th Percentile £68.75 £74.97 £77.50
UK median hourly rate £25.15 £32.50 £43.84
% change year-on-year -22.62% -25.86% +25.25%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 17 December 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 17 December 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 17 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +3 234 £500 -9.09% 122
North of England +27 157 £450 +42.86% 94
South East +5 110 £450 -9.55% 147
North West +23 102 £425 +41.67% 57
South West +26 100 £390 -21.01% 57
Midlands -18 83 £350 -26.32% 65
West Midlands -26 51 £341 -29.49% 39
Yorkshire -18 37 £450 -15.73% 26
East Midlands -16 32 £450 +4.47% 26
East of England -48 26 £400 -23.81% 44
North East +6 18 £450 -43.75% 14
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.76%) Confluence
2 26 (3.62%) SharePoint
3 22 (3.06%) Microsoft Exchange
4 5 (0.70%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
6 1 (0.14%) SharePoint 2013
Applications
1 47 (6.54%) Microsoft Office
2 40 (5.56%) Microsoft Excel
3 14 (1.95%) Microsoft PowerPoint
4 5 (0.70%) Microsoft Project
5 4 (0.56%) MS Visio
6 2 (0.28%) Adobe After Effects
6 2 (0.28%) Adobe XD
6 2 (0.28%) InVision
6 2 (0.28%) Sketch
6 2 (0.28%) Spreadsheet
6 2 (0.28%) Trello
7 1 (0.14%) Acrobat
7 1 (0.14%) Chatbot
Business Applications
1 21 (2.92%) Remedy ITSM
2 8 (1.11%) Dynamics CRM
3 6 (0.83%) SAP S/4HANA
4 4 (0.56%) assyst
4 4 (0.56%) ContrOCC
5 3 (0.42%) Kondor
5 3 (0.42%) Maximo
5 3 (0.42%) NetSuite
5 3 (0.42%) SAP ERP
6 2 (0.28%) iTrent
6 2 (0.28%) Oracle EBS
6 2 (0.28%) Unit4 Business World
7 1 (0.14%) NEC Housing
7 1 (0.14%) Oracle ERP
7 1 (0.14%) ResourceLink
7 1 (0.14%) SAP HCM
7 1 (0.14%) SAP IS-U
7 1 (0.14%) SAP Payroll
7 1 (0.14%) Sprinklr
7 1 (0.14%) SystmOne
Cloud Services
1 81 (11.27%) Azure
2 76 (10.57%) Microsoft 365
3 40 (5.56%) AWS
4 25 (3.48%) Power Platform
5 20 (2.78%) Entra ID
6 19 (2.64%) Power Automate
7 17 (2.36%) SaaS
8 15 (2.09%) Azure DevOps
9 9 (1.25%) OneDrive
10 8 (1.11%) GCP
10 8 (1.11%) SuccessFactors
11 7 (0.97%) Azure Monitor
12 6 (0.83%) Amazon CloudWatch
12 6 (0.83%) Dynamics 365
12 6 (0.83%) GitHub
12 6 (0.83%) Serverless
13 5 (0.70%) GitHub Actions
13 5 (0.70%) OpenShift
14 4 (0.56%) npm
15 3 (0.42%) Azure Functions
Communications & Networking
1 27 (3.76%) Firewall
2 25 (3.48%) DNS
3 22 (3.06%) VPN
4 21 (2.92%) DHCP
5 17 (2.36%) TCP/IP
6 13 (1.81%) PABX
7 9 (1.25%) WAN
8 8 (1.11%) Network Security
9 7 (0.97%) Wi-Fi
10 6 (0.83%) LAN
11 5 (0.70%) VLAN
11 5 (0.70%) Wireless
12 4 (0.56%) AMQP
12 4 (0.56%) BGP
13 3 (0.42%) HTTP
13 3 (0.42%) SAN
13 3 (0.42%) Software-Defined Networking
14 2 (0.28%) Internet
14 2 (0.28%) NetScaler
14 2 (0.28%) SSL
Database & Business Intelligence
1 16 (2.23%) Power BI
2 10 (1.39%) Relational Database
3 7 (0.97%) RDBMS
3 7 (0.97%) SQL Server
4 6 (0.83%) Metadata
5 5 (0.70%) Data Warehouse
5 5 (0.70%) Electronic Patient Records
5 5 (0.70%) Tableau
6 4 (0.56%) Oracle Database
7 3 (0.42%) Looker
7 3 (0.42%) MongoDB
7 3 (0.42%) MySQL
7 3 (0.42%) PostgreSQL
8 2 (0.28%) Amazon Athena
8 2 (0.28%) Power Query
9 1 (0.14%) Data Vault
9 1 (0.14%) DataStage
9 1 (0.14%) DTS
9 1 (0.14%) Oracle Reports
9 1 (0.14%) SQL Server Integration Services
Development Applications
1 64 (8.90%) JIRA
2 19 (2.64%) Git
3 15 (2.09%) Jenkins
4 9 (1.25%) GitLab
5 8 (1.11%) Postman
6 4 (0.56%) Maven
7 3 (0.42%) CircleCI
8 2 (0.28%) Axure RP
9 1 (0.14%) Bitbucket
9 1 (0.14%) Cucumber
9 1 (0.14%) Cypress.io
9 1 (0.14%) Eclipse
9 1 (0.14%) gulp
9 1 (0.14%) MLflow
9 1 (0.14%) REST Assured
9 1 (0.14%) Selenium
9 1 (0.14%) SoapUI
9 1 (0.14%) TestDirector
9 1 (0.14%) TestRail
9 1 (0.14%) Yeoman
General
1 343 (47.71%) Social Skills
2 128 (17.80%) Public Sector
3 120 (16.69%) Finance
4 102 (14.19%) Analytical Skills
5 41 (5.70%) Organisational Skills
6 31 (4.31%) Telecoms
7 28 (3.89%) Retail
8 27 (3.76%) Legal
9 26 (3.62%) Manufacturing
10 25 (3.48%) Marketing
11 22 (3.06%) Influencing Skills
12 20 (2.78%) Documentation Skills
13 19 (2.64%) Electronics
14 15 (2.09%) Inclusion and Diversity
14 15 (2.09%) Local Government
15 13 (1.81%) Banking
16 12 (1.67%) Military
17 7 (0.97%) Presentation Skills
18 6 (0.83%) Billing
19 4 (0.56%) Back Office
Job Titles
1 137 (19.05%) Analyst
2 80 (11.13%) Service Manager
3 78 (10.85%) Lead
4 53 (7.37%) Delivery Manager
5 47 (6.54%) Senior
6 44 (6.12%) Service Delivery Manager
7 39 (5.42%) Support Analyst
8 35 (4.87%) Architect
8 35 (4.87%) IT Support
9 29 (4.03%) Business Analyst
10 28 (3.89%) 2nd Line Support
10 28 (3.89%) Service Analyst
10 28 (3.89%) Support Engineer
11 22 (3.06%) IT Manager
12 20 (2.78%) Administrator
13 19 (2.64%) 1st/2nd Line Support
13 19 (2.64%) Desktop Support
13 19 (2.64%) Developer
14 18 (2.50%) Consultant
14 18 (2.50%) IT Analyst
Libraries, Frameworks & Software Standards
1 18 (2.50%) REST
2 13 (1.81%) HTML
3 11 (1.53%) SOAP
4 9 (1.25%) CSS
5 8 (1.11%) Kafka
6 7 (0.97%) Middleware
6 7 (0.97%) RESTful
7 6 (0.83%) AngularJS
7 6 (0.83%) JSON
8 5 (0.70%) Oracle Fusion
8 5 (0.70%) XML
9 4 (0.56%) .NET
9 4 (0.56%) Bootstrap
9 4 (0.56%) LangChain
9 4 (0.56%) LangGraph
9 4 (0.56%) NumPy
9 4 (0.56%) Pandas
9 4 (0.56%) SailPoint
9 4 (0.56%) scikit-learn
10 3 (0.42%) Semantic Kernel
Miscellaneous
1 33 (4.59%) Management Information System
2 29 (4.03%) Onboarding
3 28 (3.89%) Self-Motivation
4 27 (3.76%) Product Ownership
5 26 (3.62%) Driving Licence
6 25 (3.48%) Virtual Team
7 17 (2.36%) CMDB
8 16 (2.23%) Data Centre
8 16 (2.23%) Enterprise Software
8 16 (2.23%) Smartphone
9 13 (1.81%) NHS
10 9 (1.25%) Security Posture
11 8 (1.11%) Data Protection Act
11 8 (1.11%) Legacy Systems
12 7 (0.97%) Team-Oriented Environment
13 6 (0.83%) Analytical Mindset
13 6 (0.83%) Public Cloud
13 6 (0.83%) Security Operations Centre
14 5 (0.70%) PKI
15 4 (0.56%) Replication
Operating Systems
1 91 (12.66%) Windows
2 21 (2.92%) Windows 10
3 20 (2.78%) Windows Server
4 17 (2.36%) Linux
5 9 (1.25%) Mac OS
5 9 (1.25%) Unix
6 8 (1.11%) Android
6 8 (1.11%) Red Hat Enterprise Linux
7 6 (0.83%) Apple iOS
8 4 (0.56%) CentOS
9 2 (0.28%) VMS
10 1 (0.14%) AIX
10 1 (0.14%) Data ONTAP
10 1 (0.14%) Solaris
Processes & Methodologies
1 222 (30.88%) ITIL
2 177 (24.62%) Problem-Solving
3 175 (24.34%) Continuous Improvement
4 160 (22.25%) Agile
5 128 (17.80%) ITSM
6 124 (17.25%) Service Management
7 119 (16.55%) Customer Service
8 112 (15.58%) Stakeholder Management
9 106 (14.74%) Change Management
10 104 (14.46%) Stakeholder Engagement
11 75 (10.43%) DevOps
12 65 (9.04%) Project Management
13 60 (8.34%) Project Delivery
14 59 (8.21%) User Experience
15 56 (7.79%) Roadmaps
16 55 (7.65%) Service Design
17 52 (7.23%) Coaching
17 52 (7.23%) Cybersecurity
18 48 (6.68%) Migration
19 47 (6.54%) Decision-Making
Programming Languages
1 36 (5.01%) PowerShell
2 31 (4.31%) Python
3 27 (3.76%) SQL
4 25 (3.48%) Java
5 15 (2.09%) JavaScript
6 7 (0.97%) Bash
7 5 (0.70%) Shell Script
8 3 (0.42%) Perl
8 3 (0.42%) Scala
9 2 (0.28%) Bicep
9 2 (0.28%) Go
10 1 (0.14%) Apex Code
10 1 (0.14%) C#
10 1 (0.14%) Data Analysis Expressions
10 1 (0.14%) Korn
10 1 (0.14%) Kusto Query Language
10 1 (0.14%) PL/SQL
10 1 (0.14%) TypeScript
Qualifications
1 193 (26.84%) Security Cleared
2 164 (22.81%) SC Cleared
3 58 (8.07%) Degree
4 32 (4.45%) ITIL Certification
5 29 (4.03%) DV Cleared
6 16 (2.23%) BPSS Clearance
6 16 (2.23%) Microsoft Certification
7 14 (1.95%) PRINCE2 Practitioner
8 11 (1.53%) MOS
9 9 (1.25%) Computer Science Degree
10 8 (1.11%) CISSP
10 8 (1.11%) MCP
11 7 (0.97%) Cisco Certification
12 6 (0.83%) A+ Certification
12 6 (0.83%) PMI Certification
12 6 (0.83%) PMP
13 5 (0.70%) CCDP
13 5 (0.70%) CCNA
13 5 (0.70%) CCNP
13 5 (0.70%) CISM
Quality Assurance & Compliance
1 77 (10.71%) SLA
2 27 (3.76%) GDPR
3 22 (3.06%) QA
4 20 (2.78%) ISO/IEC 27001
5 15 (2.09%) Accessibility
5 15 (2.09%) PMO
6 9 (1.25%) Cyber Essentials
7 8 (1.11%) Data Quality
8 4 (0.56%) ISO 9001
8 4 (0.56%) NIST
9 3 (0.42%) ISO/IEC 20000
9 3 (0.42%) NCSC
9 3 (0.42%) WCAG
10 2 (0.28%) Actionable Recommendations
10 2 (0.28%) COBIT
10 2 (0.28%) GRC
10 2 (0.28%) ITGC
10 2 (0.28%) PCI DSS
10 2 (0.28%) Sarbanes-Oxley
11 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 70 (9.74%) Active Directory
2 11 (1.53%) Docker
3 6 (0.83%) VMware Infrastructure
4 5 (0.70%) VMware NSX
5 3 (0.42%) vSphere
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
7 1 (0.14%) NFS
7 1 (0.14%) XenApp
Systems Management
1 19 (2.64%) SCCM
2 18 (2.50%) Microsoft Intune
3 16 (2.23%) Terraform
4 11 (1.53%) Ansible
4 11 (1.53%) Kubernetes
5 8 (1.11%) SCOM
6 7 (0.97%) Grafana
6 7 (0.97%) HP SiteScope
7 4 (0.56%) Jamf Pro
7 4 (0.56%) Single Sign-On
8 3 (0.42%) NetBackup
9 2 (0.28%) Nagios
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) Kibana
10 1 (0.14%) Prometheus
10 1 (0.14%) RSA Archer
10 1 (0.14%) SnapMirror
10 1 (0.14%) SnapVault
Vendors
1 147 (20.45%) Microsoft
2 83 (11.54%) ServiceNow
3 42 (5.84%) SAP
4 23 (3.20%) Oracle
5 22 (3.06%) Remedy
6 15 (2.09%) Salesforce
7 12 (1.67%) Citrix
8 11 (1.53%) Splunk
8 11 (1.53%) VMware
9 9 (1.25%) Apple
9 9 (1.25%) Google
9 9 (1.25%) Palo Alto
10 8 (1.11%) Atlassian
10 8 (1.11%) Cisco
10 8 (1.11%) Mitel
11 7 (0.97%) BMC
12 6 (0.83%) Zscaler
13 5 (0.70%) iManage
13 5 (0.70%) Liquidlogic
13 5 (0.70%) NetApp
462 Service Delivery jobs in England