Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 5 March 2026, with comparisons to the same periods in the previous two years.

 6 months to
5 Mar 2026		 Same period 2025 Same period 2024
Rank 128 122 109
Rank change year-on-year -6 -13 +14
Contract jobs citing Service Delivery 769 560 801
As % of all contract jobs in England 2.12% 2.21% 2.14%
As % of the Processes & Methodologies category 2.43% 2.44% 2.46%
Number of daily rates quoted 448 335 516
10th Percentile £209 £223 £200
25th Percentile £340 £361 £350
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -4.76%
75th Percentile £577 £600 £588
90th Percentile £657 £695 £700
UK median daily rate £475 £484 £500
% change year-on-year -1.86% -3.20% -4.76%
Number of hourly rates quoted 117 56 83
10th Percentile £15.30 £15.00 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.01 £20.00 £14.80
Median % change year-on-year +0.05% +35.14% -42.01%
75th Percentile £40.00 £24.82 £23.88
90th Percentile £60.00 £33.13 £51.08
UK median hourly rate £17.87 £20.00 £14.80
% change year-on-year -10.65% +35.14% -42.01%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 31,583 22,934 32,620
As % of all contract IT jobs advertised in England 86.97% 90.41% 87.09%
Number of daily rates quoted 20,210 14,556 21,603
10th Percentile £313 £308 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £505 £525 £525
Median % change year-on-year -3.81% - -4.55%
75th Percentile £618 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,944 784 2,086
10th Percentile £15.25 £15.50 £13.29
25th Percentile £18.50 £21.24 £16.25
Median hourly rate £29.32 £35.00 £33.78
Median % change year-on-year -16.23% +3.63% -5.26%
75th Percentile £63.81 £65.00 £59.33
90th Percentile £73.46 £75.18 £71.90
UK median hourly rate £28.00 £32.50 £32.85
% change year-on-year -13.85% -1.05% -6.16%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 5 March 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 5 March 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 5 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -20 265 £500 -9.09% 179
South East +5 139 £475 +2.15% 176
North of England +2 136 £450 +12.50% 93
South West +19 101 £463 -1.60% 44
Midlands -37 93 £492 +10.07% 97
North West -4 81 £425 +8.70% 54
West Midlands -37 56 £492 +6.38% 58
East Midlands -17 37 £425 +20.40% 39
Yorkshire -40 37 £450 +5.88% 34
East of England -52 27 £425 +6.25% 42
North East +3 18 £450 -43.75% 6
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.38%) Microsoft Exchange
2 25 (3.25%) Confluence
3 21 (2.73%) SharePoint
4 3 (0.39%) Adobe Experience Manager
4 3 (0.39%) Exchange Server 2010
5 2 (0.26%) Apache Spark
6 1 (0.13%) Camunda
6 1 (0.13%) CMS
6 1 (0.13%) HCL Notes
6 1 (0.13%) LiveCycle
6 1 (0.13%) Moodle
6 1 (0.13%) nginx
6 1 (0.13%) SAS
6 1 (0.13%) SharePoint 2013
Applications
1 51 (6.63%) Microsoft Office
2 44 (5.72%) Microsoft Excel
3 18 (2.34%) Microsoft PowerPoint
4 6 (0.78%) MS Visio
5 5 (0.65%) Acrobat
6 4 (0.52%) Microsoft Project
7 3 (0.39%) Chatbot
7 3 (0.39%) Spreadsheet
8 2 (0.26%) Adobe After Effects
8 2 (0.26%) Adobe XD
8 2 (0.26%) InVision
8 2 (0.26%) Sketch
8 2 (0.26%) Trello
Business Applications
1 18 (2.34%) Remedy ITSM
2 12 (1.56%) SAP S/4HANA
3 6 (0.78%) Dynamics CRM
3 6 (0.78%) Maximo
3 6 (0.78%) SAP IS-U
4 2 (0.26%) assyst
4 2 (0.26%) Kondor
4 2 (0.26%) NEC Housing
4 2 (0.26%) NetSuite
4 2 (0.26%) Oracle EBS
4 2 (0.26%) Salesforce CRM
4 2 (0.26%) SAP ERP
5 1 (0.13%) Alphatax
5 1 (0.13%) IntelliMatch
5 1 (0.13%) iTrent
5 1 (0.13%) SAP HCM
5 1 (0.13%) SAP Payroll
5 1 (0.13%) Sparx Enterprise Architect
5 1 (0.13%) Sprinklr
5 1 (0.13%) SystmOne
Cloud Services
1 96 (12.48%) Azure
2 94 (12.22%) Microsoft 365
3 53 (6.89%) AWS
4 31 (4.03%) Power Platform
5 27 (3.51%) SaaS
6 21 (2.73%) Azure DevOps
7 18 (2.34%) Entra ID
8 17 (2.21%) GCP
9 12 (1.56%) Power Automate
9 12 (1.56%) SuccessFactors
10 7 (0.91%) Dynamics 365
10 7 (0.91%) OpenShift
11 6 (0.78%) Google Workspace
11 6 (0.78%) IaaS
11 6 (0.78%) OneDrive
11 6 (0.78%) PaaS
12 5 (0.65%) Amazon CloudWatch
12 5 (0.65%) Virtual Private Cloud
13 4 (0.52%) AWS KMS
13 4 (0.52%) npm
Communications & Networking
1 28 (3.64%) Firewall
2 23 (2.99%) VPN
3 21 (2.73%) DNS
4 19 (2.47%) TCP/IP
5 18 (2.34%) DHCP
6 14 (1.82%) WAN
7 13 (1.69%) PABX
8 9 (1.17%) LAN
8 9 (1.17%) Wi-Fi
9 5 (0.65%) Network Security
9 5 (0.65%) Wireless
10 4 (0.52%) AMQP
10 4 (0.52%) BGP
10 4 (0.52%) SD-WAN
10 4 (0.52%) VLAN
11 3 (0.39%) Software-Defined Networking
12 2 (0.26%) DMZ
12 2 (0.26%) NAS
12 2 (0.26%) SAN
12 2 (0.26%) SSL
Database & Business Intelligence
1 21 (2.73%) Power BI
2 15 (1.95%) SQL Server
3 10 (1.30%) MySQL
3 10 (1.30%) Relational Database
4 6 (0.78%) Data Warehouse
4 6 (0.78%) Metadata
4 6 (0.78%) Oracle Database
5 5 (0.65%) Electronic Patient Records
5 5 (0.65%) MongoDB
5 5 (0.65%) PostgreSQL
5 5 (0.65%) RDBMS
5 5 (0.65%) Tableau
6 3 (0.39%) SQL Server Integration Services
7 2 (0.26%) Amazon RDS
7 2 (0.26%) Big Data
7 2 (0.26%) DTS
7 2 (0.26%) Elasticsearch
7 2 (0.26%) Geospatial Data
7 2 (0.26%) SQL Server Analysis Services
7 2 (0.26%) SQL Server Reporting Services
Development Applications
1 64 (8.32%) JIRA
2 17 (2.21%) Git
3 9 (1.17%) Jenkins
4 7 (0.91%) Maven
5 5 (0.65%) GitLab
6 3 (0.39%) TestRail
7 2 (0.26%) Axure RP
7 2 (0.26%) CircleCI
7 2 (0.26%) Cucumber
7 2 (0.26%) Cypress.io
7 2 (0.26%) Postman
7 2 (0.26%) Selenium
8 1 (0.13%) Bitbucket
8 1 (0.13%) gulp
8 1 (0.13%) MLflow
8 1 (0.13%) REST Assured
8 1 (0.13%) Robot Framework
8 1 (0.13%) SoapUI
8 1 (0.13%) SQL Server Management Studio (SSMS)
8 1 (0.13%) Yeoman
General
1 328 (42.65%) Social Skills
2 138 (17.95%) Finance
3 125 (16.25%) Public Sector
4 122 (15.86%) Analytical Skills
5 32 (4.16%) Organisational Skills
6 27 (3.51%) Legal
6 27 (3.51%) Retail
7 25 (3.25%) Local Government
8 22 (2.86%) Banking
8 22 (2.86%) Influencing Skills
9 18 (2.34%) Telecoms
10 17 (2.21%) Documentation Skills
11 16 (2.08%) Manufacturing
11 16 (2.08%) Marketing
12 15 (1.95%) Presentation Skills
13 13 (1.69%) Inclusion and Diversity
14 9 (1.17%) Electronics
15 8 (1.04%) Military
15 8 (1.04%) Police
16 7 (0.91%) Billing
Job Titles
1 145 (18.86%) Analyst
2 93 (12.09%) Service Manager
3 84 (10.92%) Lead
4 71 (9.23%) Delivery Manager
5 57 (7.41%) Service Delivery Manager
6 54 (7.02%) Senior
7 37 (4.81%) IT Manager
8 35 (4.55%) Architect
8 35 (4.55%) Support Analyst
9 32 (4.16%) IT Support
10 31 (4.03%) Service Analyst
11 30 (3.90%) 2nd Line Support
12 29 (3.77%) Support Engineer
13 28 (3.64%) Business Analyst
14 22 (2.86%) Consultant
14 22 (2.86%) IT Analyst
14 22 (2.86%) Project Manager
15 21 (2.73%) Administrator
16 19 (2.47%) 1st/2nd Line Support
16 19 (2.47%) Desktop Support
Libraries, Frameworks & Software Standards
1 28 (3.64%) REST
2 16 (2.08%) CSS
3 13 (1.69%) HTML
4 11 (1.43%) SOAP
5 9 (1.17%) AngularJS
5 9 (1.17%) Oracle Fusion
6 8 (1.04%) XML
7 7 (0.91%) Bootstrap
7 7 (0.91%) Middleware
7 7 (0.91%) Spring
8 6 (0.78%) .NET
9 5 (0.65%) JSON
9 5 (0.65%) Web Services
10 4 (0.52%) Kafka
10 4 (0.52%) Spring Boot
11 3 (0.39%) jQuery
11 3 (0.39%) Play Framework
11 3 (0.39%) RESTful
11 3 (0.39%) Sass
11 3 (0.39%) Spring MVC
Miscellaneous
1 42 (5.46%) Onboarding
2 36 (4.68%) Management Information System
2 36 (4.68%) Self-Motivation
3 26 (3.38%) Product Ownership
4 25 (3.25%) Virtual Team
5 19 (2.47%) CMDB
5 19 (2.47%) Smartphone
6 17 (2.21%) Data Centre
7 13 (1.69%) Driving Licence
8 12 (1.56%) Enterprise Software
8 12 (1.56%) Legacy Systems
9 11 (1.43%) NHS
10 9 (1.17%) Cloud Native
10 9 (1.17%) Public Cloud
11 8 (1.04%) Data Protection Act
12 7 (0.91%) Hybrid Cloud
12 7 (0.91%) PKI
12 7 (0.91%) Team-Oriented Environment
13 6 (0.78%) Analytical Mindset
13 6 (0.78%) Security Posture
Operating Systems
1 119 (15.47%) Windows
2 29 (3.77%) Linux
3 26 (3.38%) Windows 10
4 23 (2.99%) Windows Server
5 12 (1.56%) Android
5 12 (1.56%) Unix
6 9 (1.17%) Red Hat Enterprise Linux
7 8 (1.04%) Apple iOS
8 5 (0.65%) Mac OS
9 4 (0.52%) CentOS
9 4 (0.52%) VMS
10 1 (0.13%) Data ONTAP
10 1 (0.13%) Windows Server 2012
10 1 (0.13%) Windows Server 2016
10 1 (0.13%) Windows Server 2019
Processes & Methodologies
1 264 (34.33%) ITIL
2 209 (27.18%) Continuous Improvement
3 180 (23.41%) Agile
3 180 (23.41%) Problem-Solving
4 152 (19.77%) ITSM
5 147 (19.12%) Service Management
6 144 (18.73%) Stakeholder Management
7 117 (15.21%) Customer Service
8 112 (14.56%) Change Management
9 91 (11.83%) Stakeholder Engagement
10 78 (10.14%) DevOps
11 77 (10.01%) Project Delivery
11 77 (10.01%) Project Management
12 71 (9.23%) Roadmaps
13 66 (8.58%) Service Design
14 60 (7.80%) User Experience
15 57 (7.41%) Decision-Making
16 54 (7.02%) Incident Management
17 50 (6.50%) Coaching
18 49 (6.37%) Cybersecurity
Programming Languages
1 39 (5.07%) PowerShell
2 38 (4.94%) SQL
3 32 (4.16%) Python
4 29 (3.77%) Java
5 24 (3.12%) JavaScript
6 7 (0.91%) Bash
7 5 (0.65%) Shell Script
8 4 (0.52%) C#
8 4 (0.52%) Scala
9 3 (0.39%) Kotlin
9 3 (0.39%) Perl
10 2 (0.26%) Bicep
10 2 (0.26%) Go
10 2 (0.26%) T-SQL
11 1 (0.13%) Apex Code
11 1 (0.13%) C++
11 1 (0.13%) PL/SQL
11 1 (0.13%) TypeScript
11 1 (0.13%) VB.NET
11 1 (0.13%) VBA
Qualifications
1 221 (28.74%) Security Cleared
2 181 (23.54%) SC Cleared
3 67 (8.71%) Degree
4 41 (5.33%) DV Cleared
5 36 (4.68%) ITIL Certification
6 17 (2.21%) Microsoft Certification
6 17 (2.21%) PMP
7 16 (2.08%) BPSS Clearance
7 16 (2.08%) PMI Certification
8 14 (1.82%) PRINCE2 Practitioner
9 11 (1.43%) MOS
10 10 (1.30%) Azure Certification
11 9 (1.17%) ITIL Foundation Certificate
12 7 (0.91%) Computer Science Degree
12 7 (0.91%) DBS Check
12 7 (0.91%) ISTQB
12 7 (0.91%) Master's Degree
13 6 (0.78%) Cisco Certification
14 5 (0.65%) A+ Certification
14 5 (0.65%) CCNA
Quality Assurance & Compliance
1 85 (11.05%) SLA
2 28 (3.64%) GDPR
3 17 (2.21%) QA
4 15 (1.95%) Data Quality
5 14 (1.82%) ISO/IEC 27001
6 13 (1.69%) Accessibility
7 12 (1.56%) PMO
8 6 (0.78%) ISO/IEC 20000
8 6 (0.78%) NCSC
9 5 (0.65%) Actionable Recommendations
9 5 (0.65%) Cyber Essentials
9 5 (0.65%) Sarbanes-Oxley
10 4 (0.52%) COBIT
10 4 (0.52%) GRC
10 4 (0.52%) WCAG
11 3 (0.39%) NIST
11 3 (0.39%) PCI DSS
12 2 (0.26%) ITGC
12 2 (0.26%) P3O
13 1 (0.13%) Government Security Classifications
System Software
1 66 (8.58%) Active Directory
2 12 (1.56%) VMware Infrastructure
3 9 (1.17%) Docker
4 7 (0.91%) Hyper-V
5 3 (0.39%) VMware NSX
6 2 (0.26%) Slurm Workload Manager
6 2 (0.26%) Virtual Machines
6 2 (0.26%) vSphere
7 1 (0.13%) Microsoft Virtual Server
7 1 (0.13%) NFS
7 1 (0.13%) Virtual Desktop
7 1 (0.13%) Virtual Servers
7 1 (0.13%) XenDesktop
Systems Management
1 31 (4.03%) Microsoft Intune
2 21 (2.73%) SCCM
3 12 (1.56%) Ansible
4 11 (1.43%) Terraform
5 9 (1.17%) Grafana
6 8 (1.04%) Kubernetes
7 4 (0.52%) SCOM
7 4 (0.52%) Single Sign-On
8 3 (0.39%) HP ALM
8 3 (0.39%) HP SiteScope
9 2 (0.26%) Amdocs OSS
9 2 (0.26%) Jamf Pro
9 2 (0.26%) Nagios
9 2 (0.26%) NetBackup
9 2 (0.26%) Prometheus
9 2 (0.26%) SCOrch
9 2 (0.26%) WSUS
10 1 (0.13%) SnapMirror
10 1 (0.13%) Tivoli
10 1 (0.13%) WMI
Vendors
1 148 (19.25%) Microsoft
2 106 (13.78%) ServiceNow
3 42 (5.46%) SAP
4 31 (4.03%) Oracle
5 21 (2.73%) Remedy
6 20 (2.60%) Salesforce
6 20 (2.60%) VMware
7 14 (1.82%) Google
8 13 (1.69%) Citrix
9 10 (1.30%) Apple
9 10 (1.30%) Cisco
10 9 (1.17%) Adobe
11 8 (1.04%) BMC
11 8 (1.04%) Mitel
11 8 (1.04%) Splunk
11 8 (1.04%) Zscaler
12 7 (0.91%) Atlassian
12 7 (0.91%) Palo Alto
13 6 (0.78%) Genesys
13 6 (0.78%) Veeam
581 Service Delivery jobs in England