The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK / England
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 133 92 104
Rank change year-on-year -41 +12  
Contract jobs citing Service Delivery 830 1256 1024
As % of all contract IT jobs advertised in England 1.92% 2.53% 2.04%
As % of the Processes & Methodologies category 2.27% 3.03% 2.52%
Number of daily rates quoted 494 808 636
Median daily rate £425 £400 £391
Median daily rate % change year-on-year +6.25% +2.23%  
90% offered a daily rate of more than £275 £225 £225
10% offered a daily rate of more than £587 £575 £550
UK excluding London median daily rate £416 £365 £387
% change year-on-year +13.97% -5.68%  
Number of hourly rates quoted 33 43 27
Median hourly rate £17.00 £23.00 £16.50
Median hourly rate % change year-on-year -26.08% +39.39%  
90% offered a hourly rate of more than £8.93 £12.50 £12.00
10% offered a hourly rate of more than £30.95 £35.80 £40.26
UK excluding London median hourly rate £16.75 £23.25 £16.00
% change year-on-year -27.95% +45.31%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 36629 41404 40602
As % of all contract IT job vacancies advertised in England 84.70% 83.49% 80.85%
Number of daily rates quoted 24036 27790 26591
Median daily rate £450 £450 £415
Median daily rate % change year-on-year - +8.43%  
90% offered a daily rate of more than £313 £300 £288
10% offered a daily rate of more than £600 £600 £588
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 948 977 1113
Median hourly rate £32.00 £27.50 £26.00
Median hourly rate % change year-on-year +16.36% +5.76%  
90% offered a hourly rate of more than £12.81 £12.58 £12.00
10% offered a hourly rate of more than £52.50 £48.00 £50.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Delivery
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in England.

Contractor daily rate trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Delivery in England over the 3 months to 27 June 2017.

Contractor daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in England.

Contractor hourly rate trend for Service Delivery in England

Service Delivery
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Delivery in England over the 3 months to 27 June 2017.

Contractor hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 333 £450 -5.26% 84
South East -21 197 £425 +4.79% 42
West Midlands +13 69 £450 +50.00% 20
North West -14 64 £413 - 39
East of England +3 58 £375 +66.66% 28
South West -15 45 £400 +6.66% 16
East Midlands -6 32 £425 +7.86% 6
Yorkshire -4 26 £475 +26.66% 22
North East -26 15 £295 +5.35% 6
Midlands +14 2 £500 +23.45% 26
Service Delivery
UK

For the 6 months to 27 June 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Delivery.

1 672 (41.00%) ITIL
2 385 (23.49%) Finance
3 371 (22.64%) Service Management
4 367 (22.39%) Agile Software Development
5 328 (20.01%) Project Management
6 276 (16.84%) Security Cleared
7 216 (13.18%) Microsoft
8 204 (12.45%) Windows
9 185 (11.29%) SC Cleared
10 179 (10.92%) Stakeholder Management
11 177 (10.80%) Service Design
12 174 (10.62%) Analytical Skills
13 173 (10.56%) SLA
14 165 (10.07%) ITSM
15 159 (9.70%) Degree
16 157 (9.58%) Change Management
17 150 (9.15%) ITIL V3
18 117 (7.14%) Active Directory
18 117 (7.14%) Continuous Improvement
19 112 (6.83%) Linux
20 108 (6.59%) Management Information System
21 105 (6.41%) PRINCE2
22 98 (5.98%) SQL
22 98 (5.98%) Telecoms
23 97 (5.92%) Cisco
24 95 (5.80%) Scrum
25 94 (5.74%) Problem Management
26 93 (5.67%) Microsoft Excel
27 90 (5.49%) Unix
28 89 (5.43%) Microsoft Office

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (2.56%) SharePoint
2 28 (1.71%) MS Exchange
3 21 (1.28%) WebSphere
4 20 (1.22%) Skype for Business
5 16 (0.98%) Apache
6 13 (0.79%) Exchange Server 2010
6 13 (0.79%) IIS
7 12 (0.73%) OpenStack
8 11 (0.67%) SharePoint 2013
9 10 (0.61%) CMS
10 9 (0.55%) Exchange Server 2013
10 9 (0.55%) JBoss
11 8 (0.49%) Blackberry Enterprise Server
11 8 (0.49%) Confluence
12 7 (0.43%) SAP Portal
13 6 (0.37%) Elasticsearch
14 5 (0.31%) SAS
14 5 (0.31%) Tomcat
15 4 (0.24%) Documentum
15 4 (0.24%) IBM Domino
Applications
1 93 (5.67%) Microsoft Excel
2 89 (5.43%) Microsoft Office
3 37 (2.26%) Microsoft PowerPoint
4 21 (1.28%) MS Visio
5 13 (0.79%) Microsoft Project
6 11 (0.67%) Spreadsheet
7 3 (0.18%) InVision
8 2 (0.12%) Adobe Creative Suite
9 1 (0.061%) InfoPath
9 1 (0.061%) Photoshop
9 1 (0.061%) S-PLUS
Business Applications
1 28 (1.71%) Remedy ITSM
2 9 (0.55%) SAP Oil and Gas
3 5 (0.31%) SAP GRC
4 4 (0.24%) Dynamics AX
4 4 (0.24%) Workday HCM
5 3 (0.18%) Dynamics CRM
5 3 (0.18%) SAP HR
6 2 (0.12%) Eloqua
6 2 (0.12%) Maximo
6 2 (0.12%) Oracle EBS
6 2 (0.12%) Oracle Financials
6 2 (0.12%) RMDS
6 2 (0.12%) SAP ERP
6 2 (0.12%) Teamcenter
6 2 (0.12%) TRIRIGA
7 1 (0.061%) Dynamics NAV
7 1 (0.061%) iTrent
7 1 (0.061%) OpenText VIM for SAP
7 1 (0.061%) SAP S/4HANA
7 1 (0.061%) StreamServe
Cloud Services
1 48 (2.93%) Office 365
2 45 (2.75%) Amazon AWS
2 45 (2.75%) Microsoft Azure
3 35 (2.14%) PaaS
4 27 (1.65%) IaaS
5 22 (1.34%) SaaS
6 20 (1.22%) Cloud Computing
7 11 (0.67%) SuccessFactors
8 8 (0.49%) OneDrive
9 6 (0.37%) GitHub
10 3 (0.18%) Azure Active Directory
10 3 (0.18%) IBM Cloud
10 3 (0.18%) SoftLayer
11 2 (0.12%) Google Analytics
11 2 (0.12%) IBM Blueworks
11 2 (0.12%) Veeva
12 1 (0.061%) Google Cloud Platform
12 1 (0.061%) Mimecast
12 1 (0.061%) Taleo
12 1 (0.061%) Yammer
Communications & Networking
1 62 (3.78%) WAN
2 61 (3.72%) Firewall
3 50 (3.05%) LAN
4 40 (2.44%) SAN
5 39 (2.38%) VPN
6 38 (2.32%) Internet
7 35 (2.14%) Wireless
8 32 (1.95%) DNS
9 27 (1.65%) TCP/IP
10 23 (1.40%) NAS
11 22 (1.34%) DHCP
12 21 (1.28%) Cisco ASA
13 20 (1.22%) Cisco Nexus
14 18 (1.10%) MPLS
15 15 (0.92%) MVNO
15 15 (0.92%) Network Security
16 14 (0.85%) BGP
17 12 (0.73%) FTP
17 12 (0.73%) Intranet
18 11 (0.67%) Diameter Protocol
Database & Business Intelligence
1 67 (4.09%) SQL Server
2 24 (1.46%) Relational Database
3 18 (1.10%) SQL Server 2012
4 17 (1.04%) SQL Server 2008
5 15 (0.92%) NoSQL
6 14 (0.85%) Big Data
7 13 (0.79%) Oracle Database
8 12 (0.73%) PostgreSQL
9 9 (0.55%) Data Warehouse
10 8 (0.49%) Hadoop
10 8 (0.49%) MongoDB
10 8 (0.49%) SQL Server 2014
11 7 (0.43%) MySQL
11 7 (0.43%) RDBMS
12 6 (0.37%) EDRMS
12 6 (0.37%) Oracle Reports
13 5 (0.31%) SAP HANA
13 5 (0.31%) SQL Server 2005
13 5 (0.31%) SQL Server Reporting Services
14 3 (0.18%) Redis
Development Applications
1 31 (1.89%) JIRA
2 22 (1.34%) Git (software)
2 22 (1.34%) Team Foundation Server
3 20 (1.22%) Jenkins
4 18 (1.10%) Selenium
5 15 (0.92%) Cucumber
6 13 (0.79%) Visual Studio
7 10 (0.61%) gulp
8 9 (0.55%) TeamCity
9 7 (0.43%) Bitbucket
10 6 (0.37%) JUnit
10 6 (0.37%) Subversion
11 5 (0.31%) Ant
11 5 (0.31%) Octopus Deploy
11 5 (0.31%) Vagrant
11 5 (0.31%) WebDriver
12 4 (0.24%) Babel
12 4 (0.24%) Maven
12 4 (0.24%) Travis CI
12 4 (0.24%) webpack
General
1 385 (23.49%) Finance
2 98 (5.98%) Telecoms
3 77 (4.70%) Banking
4 67 (4.09%) Legal
5 43 (2.62%) Billing
6 39 (2.38%) Retail
7 29 (1.77%) Back Office
8 25 (1.53%) Law
9 24 (1.46%) Manufacturing
10 22 (1.34%) Marketing
11 17 (1.04%) Investment Banking
12 16 (0.98%) Financial Institution
13 14 (0.85%) Local Government
14 9 (0.55%) Automotive
14 9 (0.55%) Front Office
14 9 (0.55%) Publishing
15 8 (0.49%) French Language
15 8 (0.49%) Pharmaceutical
16 7 (0.43%) Electronics
16 7 (0.43%) Military
Job Titles
1 296 (18.06%) Service Manager
2 226 (13.79%) Delivery Manager
3 222 (13.54%) Analyst
4 196 (11.96%) Services Delivery Manager
5 123 (7.50%) Architect
6 110 (6.71%) Project Manager
7 72 (4.39%) Developer
8 66 (4.03%) Business Analyst
9 63 (3.84%) Consultant
9 63 (3.84%) Service Analyst
10 61 (3.72%) IT Manager
11 47 (2.87%) ITIL Manager
12 46 (2.81%) Transition Manager
13 45 (2.75%) Support Engineer
14 42 (2.56%) Service Transition Manager
15 41 (2.50%) Administrator
15 41 (2.50%) Senior Manager
16 39 (2.38%) ITIL Service Manager
17 38 (2.32%) Applications Support
17 38 (2.32%) Service Architect
Libraries, Frameworks & Software Standards
1 45 (2.75%) HTML
2 41 (2.50%) Web Services
3 38 (2.32%) CSS
4 29 (1.77%) Middleware
5 27 (1.65%) AngularJS
6 23 (1.40%) Spring
7 21 (1.28%) .NET
8 20 (1.22%) HTML5
9 17 (1.04%) REST
10 14 (0.85%) ActiveMQ
10 14 (0.85%) ASP.NET
10 14 (0.85%) JSON
10 14 (0.85%) XML
11 13 (0.79%) Node.js
12 12 (0.73%) RESTful
12 12 (0.73%) SOAP
13 11 (0.67%) ASP.NET MVC
13 11 (0.67%) ISPF
13 11 (0.67%) Rendezvous
14 10 (0.61%) Twitter Bootstrap
Miscellaneous
1 174 (10.62%) Analytical Skills
2 108 (6.59%) Management Information System
3 80 (4.88%) Data Centre
4 57 (3.48%) User Experience
5 22 (1.34%) CMDB
5 22 (1.34%) Computer Science
5 22 (1.34%) Virtual Team
6 20 (1.22%) NHS
7 19 (1.16%) Data Protection Act
7 19 (1.16%) iSeries
7 19 (1.16%) Private Cloud
8 18 (1.10%) PMI
8 18 (1.10%) Video Conferencing
9 14 (0.85%) Enterprise Storage
10 13 (0.79%) Smartphone
11 11 (0.67%) Enterprise Software
11 11 (0.67%) Social Media
11 11 (0.67%) Tandem
12 10 (0.61%) Mainframe
13 9 (0.55%) Blackberry
Operating Systems
1 204 (12.45%) Windows
2 112 (6.83%) Linux
3 90 (5.49%) Unix
4 56 (3.42%) Windows Server
5 51 (3.11%) Windows 7
6 45 (2.75%) Windows Server 2008
7 41 (2.50%) Windows Server 2012
8 22 (1.34%) Solaris
9 20 (1.22%) Red Hat Enterprise Linux
10 19 (1.16%) Android
10 19 (1.16%) Windows 10
11 17 (1.04%) Windows 8
12 13 (0.79%) Apple iOS
12 13 (0.79%) Windows Server 2003
13 11 (0.67%) zOS
14 10 (0.61%) Windows XP
15 9 (0.55%) CentOS
16 8 (0.49%) Ubuntu
16 8 (0.49%) Windows 2000
17 5 (0.31%) AIX
Processes & Methodologies
1 672 (41.00%) ITIL
2 371 (22.64%) Service Management
3 367 (22.39%) Agile Software Development
4 328 (20.01%) Project Management
5 179 (10.92%) Stakeholder Management
6 177 (10.80%) Service Design
7 165 (10.07%) ITSM
8 157 (9.58%) Change Management
9 150 (9.15%) ITIL V3
10 117 (7.14%) Continuous Improvement
11 105 (6.41%) PRINCE2
12 95 (5.80%) Scrum
13 94 (5.74%) Problem Management
14 86 (5.25%) Incident Management
15 83 (5.06%) Mentoring
15 83 (5.06%) Risk Management
16 82 (5.00%) Coaching
17 73 (4.45%) Agile Project Management
18 72 (4.39%) Migration
19 70 (4.27%) IT Strategy
Programming Languages
1 98 (5.98%) SQL
2 63 (3.84%) Java
3 52 (3.17%) JavaScript
4 47 (2.87%) Python
5 35 (2.14%) PowerShell
6 28 (1.71%) C
7 22 (1.34%) Ruby
8 19 (1.16%) C#
8 19 (1.16%) Perl
9 18 (1.10%) Bash Shell
10 17 (1.04%) Shell Script
11 16 (0.98%) PHP
12 10 (0.61%) JCL
12 10 (0.61%) T-SQL
13 8 (0.49%) C++
14 7 (0.43%) Scala
14 7 (0.43%) VBScript
15 6 (0.37%) VBA
16 5 (0.31%) PL/SQL
17 4 (0.24%) ECMAScript
Qualifications
1 276 (16.84%) Security Cleared
2 185 (11.29%) SC Cleared
3 159 (9.70%) Degree
4 71 (4.33%) ITIL Certification
5 48 (2.93%) Cisco Certification
6 45 (2.75%) BPSS Clearance
7 42 (2.56%) Microsoft Certification
8 40 (2.44%) DV Cleared
9 32 (1.95%) CCNP
9 32 (1.95%) PMI Certification
10 26 (1.59%) MCSE
11 24 (1.46%) ITIL Foundation Certificate
12 21 (1.28%) CCNA
13 20 (1.22%) MAPM
14 19 (1.16%) PMP
15 18 (1.10%) MCP
16 14 (0.85%) DBS Check
16 14 (0.85%) Master's Degree
17 13 (0.79%) HNC
18 12 (0.73%) ISEB
Quality Assurance & Compliance
1 173 (10.56%) SLA
2 64 (3.90%) QA
3 29 (1.77%) ISO/IEC 20000
4 24 (1.46%) PMO
5 23 (1.40%) ISO/IEC 27001
6 20 (1.22%) Disclosure Scotland
7 13 (0.79%) COBIT
8 11 (0.67%) Data Quality
9 10 (0.61%) PCI DSS
10 7 (0.43%) GDPR
11 6 (0.37%) Sarbanes-Oxley
12 5 (0.31%) GAMP
12 5 (0.31%) ISO 9001
13 4 (0.24%) ISO 22301
13 4 (0.24%) ISO 9000
14 3 (0.18%) GxP
15 2 (0.12%) HMG Security Policy Framework
15 2 (0.12%) JSP 440
15 2 (0.12%) MiFID
15 2 (0.12%) Solvency II
System Software
1 117 (7.14%) Active Directory
2 47 (2.87%) VMware Infrastructure
3 36 (2.20%) Hyper-V
4 13 (0.79%) Docker
4 13 (0.79%) Veritas Cluster Server
4 13 (0.79%) VMware Workstation
5 12 (0.73%) Veritas File System
6 11 (0.67%) Time Sharing Option
7 9 (0.55%) Microsoft App-V
8 8 (0.49%) vSphere
9 6 (0.37%) ProxySG
10 5 (0.31%) GFS2
10 5 (0.31%) GlusterFS
10 5 (0.31%) OCFS2
10 5 (0.31%) Virtual Desktop
10 5 (0.31%) Virtual Machines
11 4 (0.24%) vCloud
11 4 (0.24%) XenApp
11 4 (0.24%) XenDesktop
12 3 (0.18%) Xen
Systems Management
1 46 (2.81%) SCCM
2 35 (2.14%) Puppet
3 24 (1.46%) SCOM
4 18 (1.10%) NetBackup
5 14 (0.85%) Ansible
6 11 (0.67%) Opscode Chef
7 10 (0.61%) OVSD
8 9 (0.55%) TIBCO Hawk
9 8 (0.49%) AirWatch
9 8 (0.49%) Kubernetes
10 7 (0.43%) Netcool
11 5 (0.31%) CFEngine
11 5 (0.31%) Failover Clustering
11 5 (0.31%) SELinux
11 5 (0.31%) Symantec Enterprise Vault
11 5 (0.31%) Terraform
12 4 (0.24%) Nagios
12 4 (0.24%) OpenView
12 4 (0.24%) SafeCom
12 4 (0.24%) WSUS
Vendors
1 216 (13.18%) Microsoft
2 97 (5.92%) Cisco
3 67 (4.09%) ServiceNow
4 66 (4.03%) VMware
5 65 (3.97%) Oracle
5 65 (3.97%) SAP
6 54 (3.29%) HP
7 44 (2.68%) Red Hat
8 42 (2.56%) Remedy
9 40 (2.44%) Citrix
9 40 (2.44%) IBM
10 26 (1.59%) F5
11 21 (1.28%) Apple
12 18 (1.10%) BMC
12 18 (1.10%) Symantec
13 17 (1.04%) CheckPoint
14 15 (0.92%) Juniper
14 15 (0.92%) Nokia
14 15 (0.92%) Sun
14 15 (0.92%) Veritas
London
Harvey Nash plc
Rate: £400 - £450 per day
Posted: 14 hours ago
North London
Ebury
Rate: £400.00 - £490.00 per day
Posted: 21 hours ago
Oxfordshire
TEKsystems
Rate: £450 - £500 per day
Posted: Yesterday
Sunbury-On-Thames, Middlesex
Pro Source IT
Posted: 18 hours ago
Manchester, Lancashire
Rullion
Rate: £16 - £17 per hour
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Global Technology Solutions Ltd
Rate: £500 - £555 per day
Posted: Yesterday
Manchester, Lancashire
Rullion
Posted: Yesterday
Manchester, Lancashire
Spring Technology
Posted: 12 hours ago
Nuneaton, Warwickshire
EPAM Systems
Rate: Daily rate contract
Posted: Yesterday
London
Computer People
Rate: £30000.00 - £35000.00 per annum
Posted: 4 days ago
Bracknell, Berkshire
Lorien Resourcing
Rate: £14 - £15 per hour
Posted: 5 days ago
London
Experis Ltd
Rate: £180.00 - £225.00 per day
Posted: 4 days ago
London
Vertus Partners
Rate: Up to £800 per day
Posted: 5 days ago
London
McGregor Boyall
Rate: £650 - £800 per day
Posted: 5 days ago
Manchester, Lancashire
Spring Technology
Posted: 5 days ago
City, London
Comtecs
Rate: £180 - £200 Per Day to £200 p/day
Posted: 4 days ago
London
TEKsystems
Rate: £400 - £550 per day
Posted: Yesterday
Eastleigh, Hampshire
Lorien Resourcing
Rate: £300 per annum
Posted: 5 days ago
Guildford, Surrey
Experis Ltd
Posted: 6 days ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Rate: Market Rate
Posted: 4 days ago
Pontefract, West Yorkshire
Global Technology Solutions Ltd
Rate: £14.00 - £14.40 per hour
Posted: 5 days ago
Pontefract, West Yorkshire
Roc Search
Rate: £10 - £14 per hour
Posted: 5 days ago
London
Spring Technology
Posted: 6 days ago
Pontefract, West Yorkshire
Global Technology Solutions Ltd
Rate: £14 - £14.40 per hour
Posted: 5 days ago
Eastleigh, Hampshire
Lorien Resourcing
Rate: £200 per annum
Posted: 5 days ago
Reading, Berkshire
TEKsystems
Rate: £400 - £500 per day
Posted: 6 days ago
London
Eames Consulting
Rate: £330 - £350 per day
Posted: 4 days ago
Hull, North Humberside
Executive Resource Group
Rate: £22 - £23 per hour
Posted: Yesterday
Wimborne, Dorset
AMS contingency
Rate: Negotiable
Posted: 20 days ago
Newcastle Upon Tyne, Tyne and Wear
Reed Technology
Rate: £400 - £450 per day
Posted: 6 days ago