Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 5 February 2026, with comparisons to the same periods in the previous two years.

6 months to
5 Feb 2026
Same period 2025 Same period 2024
Rank 131 122 101
Rank change year-on-year -9 -21 +31
Contract jobs citing Service Delivery 719 575 838
As % of all contract jobs in England 2.15% 2.19% 2.22%
As % of the Processes & Methodologies category 2.45% 2.44% 2.54%
Number of daily rates quoted 409 326 546
10th Percentile £200 £224 £205
25th Percentile £319 £375 £363
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -1.96%
75th Percentile £575 £600 £600
90th Percentile £664 £688 £725
UK median daily rate £450 £488 £500
% change year-on-year -7.83% -2.35% -4.76%
Number of hourly rates quoted 114 63 86
10th Percentile £15.28 £15.44 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £19.26 £16.23 £16.45
Median % change year-on-year +18.64% -1.35% -25.22%
75th Percentile £37.64 £21.86 £54.15
90th Percentile £45.46 £33.50 £76.25
UK median hourly rate £17.87 £16.23 £17.72
% change year-on-year +10.10% -8.42% -15.61%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 29,288 23,559 32,969
As % of all contract IT jobs advertised in England 87.67% 89.65% 87.30%
Number of daily rates quoted 18,737 14,462 22,056
10th Percentile £306 £310 £300
25th Percentile £410 £413 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £619 £640 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,829 754 1,953
10th Percentile £15.16 £15.62 £13.41
25th Percentile £17.88 £21.01 £16.66
Median hourly rate £25.15 £35.00 £35.00
Median % change year-on-year -28.14% - +1.21%
75th Percentile £60.00 £63.75 £61.75
90th Percentile £70.00 £75.00 £73.75
UK median hourly rate £25.15 £32.50 £35.00
% change year-on-year -22.62% -7.14% +9.38%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 5 February 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 5 February 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 5 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -16 246 £500 -9.09% 149
North of England +5 132 £449 +12.13% 109
South East -3 109 £450 -1.64% 165
South West +20 100 £463 -6.33% 50
Midlands -29 94 £496 +10.96% 87
North West +9 83 £400 +6.67% 64
West Midlands -28 51 £500 +5.49% 46
East Midlands -4 43 £450 +26.40% 41
Yorkshire -32 33 £450 -15.73% 36
East of England -48 27 £425 +6.25% 54
North East -1 16 £450 -43.75% 9
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.62%) Microsoft Exchange
2 23 (3.20%) SharePoint
3 20 (2.78%) Confluence
4 5 (0.70%) Exchange Server 2010
5 1 (0.14%) Apache Spark
5 1 (0.14%) Camunda
5 1 (0.14%) CMS
5 1 (0.14%) Documentum
5 1 (0.14%) HCL Notes
5 1 (0.14%) LiveCycle
5 1 (0.14%) Moodle
5 1 (0.14%) nginx
5 1 (0.14%) SharePoint 2013
Applications
1 52 (7.23%) Microsoft Office
2 40 (5.56%) Microsoft Excel
3 14 (1.95%) Microsoft PowerPoint
4 5 (0.70%) Acrobat
5 4 (0.56%) Chatbot
5 4 (0.56%) Microsoft Project
5 4 (0.56%) MS Visio
6 2 (0.28%) Adobe After Effects
6 2 (0.28%) Adobe XD
6 2 (0.28%) InVision
6 2 (0.28%) Sketch
6 2 (0.28%) Spreadsheet
6 2 (0.28%) Trello
Business Applications
1 21 (2.92%) Remedy ITSM
2 10 (1.39%) SAP S/4HANA
3 8 (1.11%) Dynamics CRM
4 6 (0.83%) SAP IS-U
5 5 (0.70%) Maximo
6 4 (0.56%) assyst
7 3 (0.42%) Kondor
8 2 (0.28%) NetSuite
8 2 (0.28%) Oracle EBS
9 1 (0.14%) IntelliMatch
9 1 (0.14%) iTrent
9 1 (0.14%) NEC Housing
9 1 (0.14%) Salesforce CRM
9 1 (0.14%) SAP ERP
9 1 (0.14%) SAP HCM
9 1 (0.14%) SAP Payroll
9 1 (0.14%) Sparx Enterprise Architect
9 1 (0.14%) Sprinklr
9 1 (0.14%) SystmOne
9 1 (0.14%) Unit4 Business World
Cloud Services
1 89 (12.38%) Azure
2 87 (12.10%) Microsoft 365
3 48 (6.68%) AWS
4 24 (3.34%) Power Platform
4 24 (3.34%) SaaS
5 19 (2.64%) Azure DevOps
5 19 (2.64%) Entra ID
6 14 (1.95%) Power Automate
7 12 (1.67%) GCP
8 10 (1.39%) OneDrive
9 9 (1.25%) SuccessFactors
10 6 (0.83%) Amazon CloudWatch
10 6 (0.83%) GitHub
10 6 (0.83%) Google Workspace
10 6 (0.83%) OpenShift
11 5 (0.70%) Dynamics 365
11 5 (0.70%) Serverless
12 4 (0.56%) Azure Monitor
12 4 (0.56%) GitHub Actions
12 4 (0.56%) npm
Communications & Networking
1 26 (3.62%) Firewall
2 21 (2.92%) DNS
3 20 (2.78%) TCP/IP
3 20 (2.78%) VPN
4 18 (2.50%) DHCP
5 15 (2.09%) WAN
6 13 (1.81%) PABX
7 11 (1.53%) LAN
7 11 (1.53%) Wi-Fi
8 6 (0.83%) Network Security
9 5 (0.70%) SD-WAN
10 4 (0.56%) AMQP
10 4 (0.56%) BGP
10 4 (0.56%) VLAN
10 4 (0.56%) Wireless
11 3 (0.42%) SAN
11 3 (0.42%) Software-Defined Networking
12 2 (0.28%) DMZ
12 2 (0.28%) HTTP
12 2 (0.28%) SSL
Database & Business Intelligence
1 16 (2.23%) Power BI
2 11 (1.53%) SQL Server
3 10 (1.39%) Relational Database
4 6 (0.83%) Metadata
4 6 (0.83%) MySQL
4 6 (0.83%) Tableau
5 5 (0.70%) Data Warehouse
5 5 (0.70%) Electronic Patient Records
5 5 (0.70%) RDBMS
6 4 (0.56%) MongoDB
6 4 (0.56%) Oracle Database
6 4 (0.56%) PostgreSQL
7 2 (0.28%) Amazon Athena
7 2 (0.28%) DTS
7 2 (0.28%) Looker
7 2 (0.28%) SQL Server Integration Services
8 1 (0.14%) Elasticsearch
8 1 (0.14%) Hadoop
8 1 (0.14%) Power Query
8 1 (0.14%) PowerPivot
Development Applications
1 58 (8.07%) JIRA
2 14 (1.95%) Git
3 10 (1.39%) Jenkins
4 5 (0.70%) GitLab
5 4 (0.56%) Maven
5 4 (0.56%) Postman
6 3 (0.42%) TestRail
7 2 (0.28%) Axure RP
7 2 (0.28%) CircleCI
7 2 (0.28%) Cucumber
7 2 (0.28%) Cypress.io
7 2 (0.28%) Selenium
8 1 (0.14%) Bitbucket
8 1 (0.14%) gulp
8 1 (0.14%) MLflow
8 1 (0.14%) REST Assured
8 1 (0.14%) SoapUI
8 1 (0.14%) TestDirector
8 1 (0.14%) Yeoman
General
1 318 (44.23%) Social Skills
2 126 (17.52%) Finance
3 120 (16.69%) Public Sector
4 104 (14.46%) Analytical Skills
5 35 (4.87%) Organisational Skills
6 29 (4.03%) Retail
7 25 (3.48%) Telecoms
8 23 (3.20%) Legal
8 23 (3.20%) Marketing
9 22 (3.06%) Manufacturing
10 21 (2.92%) Banking
10 21 (2.92%) Influencing Skills
10 21 (2.92%) Local Government
11 17 (2.36%) Documentation Skills
12 14 (1.95%) Electronics
13 12 (1.67%) Inclusion and Diversity
14 10 (1.39%) Presentation Skills
15 8 (1.11%) Military
16 6 (0.83%) Law
16 6 (0.83%) Police
Job Titles
1 142 (19.75%) Analyst
2 82 (11.40%) Lead
3 81 (11.27%) Service Manager
4 53 (7.37%) Delivery Manager
5 45 (6.26%) Service Delivery Manager
6 44 (6.12%) Senior
7 39 (5.42%) Support Analyst
8 33 (4.59%) 2nd Line Support
8 33 (4.59%) IT Manager
8 33 (4.59%) IT Support
9 27 (3.76%) Architect
9 27 (3.76%) Support Engineer
10 26 (3.62%) Service Analyst
11 25 (3.48%) Business Analyst
12 21 (2.92%) 1st/2nd Line Support
13 20 (2.78%) Administrator
13 20 (2.78%) IT Analyst
13 20 (2.78%) IT Services Manager
13 20 (2.78%) Project Manager
14 19 (2.64%) Consultant
Libraries, Frameworks & Software Standards
1 21 (2.92%) REST
2 13 (1.81%) HTML
3 12 (1.67%) CSS
4 9 (1.25%) SOAP
5 8 (1.11%) Middleware
5 8 (1.11%) XML
6 7 (0.97%) Oracle Fusion
7 6 (0.83%) AngularJS
7 6 (0.83%) Kafka
8 5 (0.70%) JSON
9 4 (0.56%) .NET
9 4 (0.56%) Bootstrap
9 4 (0.56%) LangChain
9 4 (0.56%) LangGraph
9 4 (0.56%) RESTful
9 4 (0.56%) SailPoint
10 3 (0.42%) LlamaIndex
10 3 (0.42%) NumPy
10 3 (0.42%) Play Framework
10 3 (0.42%) Semantic Kernel
Miscellaneous
1 43 (5.98%) Onboarding
2 34 (4.73%) Self-Motivation
3 32 (4.45%) Management Information System
4 26 (3.62%) Product Ownership
5 24 (3.34%) Virtual Team
6 19 (2.64%) Smartphone
7 18 (2.50%) CMDB
8 16 (2.23%) Data Centre
9 14 (1.95%) Driving Licence
10 13 (1.81%) Enterprise Software
11 12 (1.67%) NHS
12 9 (1.25%) Legacy Systems
12 9 (1.25%) Security Posture
13 8 (1.11%) Public Cloud
14 7 (0.97%) Hybrid Cloud
14 7 (0.97%) Team-Oriented Environment
15 6 (0.83%) Cloud Native
15 6 (0.83%) Data Protection Act
15 6 (0.83%) Security Operations Centre
16 5 (0.70%) PKI
Operating Systems
1 110 (15.30%) Windows
2 27 (3.76%) Linux
3 24 (3.34%) Windows 10
4 19 (2.64%) Windows Server
5 14 (1.95%) Android
6 10 (1.39%) Unix
7 9 (1.25%) Red Hat Enterprise Linux
8 8 (1.11%) Apple iOS
9 4 (0.56%) CentOS
9 4 (0.56%) Mac OS
10 3 (0.42%) VMS
11 1 (0.14%) AIX
11 1 (0.14%) Data ONTAP
11 1 (0.14%) Solaris
11 1 (0.14%) Windows Server 2012
11 1 (0.14%) Windows Server 2016
11 1 (0.14%) Windows Server 2019
Processes & Methodologies
1 235 (32.68%) ITIL
2 189 (26.29%) Continuous Improvement
3 176 (24.48%) Problem-Solving
4 164 (22.81%) Agile
5 141 (19.61%) ITSM
6 128 (17.80%) Stakeholder Management
7 124 (17.25%) Service Management
8 122 (16.97%) Customer Service
9 104 (14.46%) Change Management
10 87 (12.10%) Stakeholder Engagement
11 75 (10.43%) DevOps
12 68 (9.46%) Project Management
13 66 (9.18%) Roadmaps
14 64 (8.90%) Project Delivery
15 59 (8.21%) User Experience
16 56 (7.79%) Incident Management
17 53 (7.37%) Service Design
18 52 (7.23%) Coaching
18 52 (7.23%) Cybersecurity
19 49 (6.82%) Data Protection
Programming Languages
1 38 (5.29%) PowerShell
2 30 (4.17%) SQL
3 29 (4.03%) Python
4 23 (3.20%) Java
5 17 (2.36%) JavaScript
6 7 (0.97%) Bash
7 5 (0.70%) Shell Script
8 4 (0.56%) Scala
9 3 (0.42%) Perl
10 2 (0.28%) C#
10 2 (0.28%) Go
11 1 (0.14%) Apex Code
11 1 (0.14%) Bicep
11 1 (0.14%) Kusto Query Language
11 1 (0.14%) PL/SQL
11 1 (0.14%) T-SQL
11 1 (0.14%) TypeScript
Qualifications
1 189 (26.29%) Security Cleared
2 163 (22.67%) SC Cleared
3 58 (8.07%) Degree
4 33 (4.59%) ITIL Certification
5 27 (3.76%) DV Cleared
6 16 (2.23%) BPSS Clearance
7 14 (1.95%) Microsoft Certification
7 14 (1.95%) PRINCE2 Practitioner
8 11 (1.53%) MOS
9 10 (1.39%) PMP
10 9 (1.25%) PMI Certification
11 8 (1.11%) ITIL Foundation Certificate
12 7 (0.97%) CISSP
12 7 (0.97%) Computer Science Degree
13 6 (0.83%) Azure Certification
13 6 (0.83%) Cisco Certification
13 6 (0.83%) DBS Check
14 5 (0.70%) A+ Certification
14 5 (0.70%) CCNA
14 5 (0.70%) NVQ Level 3
Quality Assurance & Compliance
1 82 (11.40%) SLA
2 26 (3.62%) GDPR
3 19 (2.64%) QA
4 16 (2.23%) ISO/IEC 27001
5 14 (1.95%) Accessibility
6 11 (1.53%) PMO
7 8 (1.11%) Data Quality
8 7 (0.97%) Cyber Essentials
9 5 (0.70%) NIST
9 5 (0.70%) Sarbanes-Oxley
10 4 (0.56%) ISO/IEC 20000
10 4 (0.56%) NCSC
10 4 (0.56%) WCAG
11 3 (0.42%) Actionable Recommendations
11 3 (0.42%) COBIT
11 3 (0.42%) PCI DSS
12 2 (0.28%) GRC
12 2 (0.28%) ITGC
12 2 (0.28%) P3O
13 1 (0.14%) RMADS
System Software
1 65 (9.04%) Active Directory
2 11 (1.53%) VMware Infrastructure
3 10 (1.39%) Docker
4 5 (0.70%) Hyper-V
5 3 (0.42%) VMware NSX
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
6 2 (0.28%) vSphere
7 1 (0.14%) Microsoft Virtual Server
7 1 (0.14%) NFS
7 1 (0.14%) Virtual Servers
Systems Management
1 28 (3.89%) Microsoft Intune
2 21 (2.92%) SCCM
3 12 (1.67%) Ansible
3 12 (1.67%) Terraform
4 9 (1.25%) Kubernetes
5 8 (1.11%) Grafana
5 8 (1.11%) SCOM
6 7 (0.97%) HP SiteScope
7 4 (0.56%) Single Sign-On
8 3 (0.42%) HP ALM
8 3 (0.42%) NetBackup
9 2 (0.28%) Nagios
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) FortiGate
10 1 (0.14%) Jamf Pro
10 1 (0.14%) SnapMirror
10 1 (0.14%) SnapVault
10 1 (0.14%) Tivoli
10 1 (0.14%) WSUS
Vendors
1 144 (20.03%) Microsoft
2 81 (11.27%) ServiceNow
3 43 (5.98%) SAP
4 26 (3.62%) Oracle
5 24 (3.34%) Remedy
6 19 (2.64%) Salesforce
7 15 (2.09%) Google
7 15 (2.09%) VMware
8 12 (1.67%) Citrix
8 12 (1.67%) Splunk
9 11 (1.53%) Cisco
10 10 (1.39%) Apple
11 9 (1.25%) Adobe
12 8 (1.11%) Mitel
13 7 (0.97%) Atlassian
13 7 (0.97%) Palo Alto
14 6 (0.83%) Genesys
14 6 (0.83%) Red Hat
14 6 (0.83%) Veeam
14 6 (0.83%) Zscaler