Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 1 March 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Mar 2026
Same period 2025 Same period 2024
Rank 127 123 110
Rank change year-on-year -4 -13 +13
Contract jobs citing Service Delivery 754 561 806
As % of all contract jobs in England 2.13% 2.20% 2.12%
As % of the Processes & Methodologies category 2.44% 2.43% 2.43%
Number of daily rates quoted 443 330 516
10th Percentile £209 £222 £204
25th Percentile £338 £359 £350
Median daily rate (50th Percentile) £475 £498 £500
Median % change year-on-year -4.52% -0.50% -4.21%
75th Percentile £576 £600 £588
90th Percentile £650 £689 £725
UK median daily rate £475 £483 £500
% change year-on-year -1.71% -3.35% -4.76%
Number of hourly rates quoted 113 56 84
10th Percentile £15.27 £15.13 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.71 £20.00 £14.80
Median % change year-on-year +3.55% +35.14% -40.80%
75th Percentile £45.46 £24.82 £24.19
90th Percentile £60.00 £33.13 £55.00
UK median hourly rate £17.87 £20.00 £14.80
% change year-on-year -10.65% +35.14% -40.80%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 30,846 23,044 33,123
As % of all contract IT jobs advertised in England 87.12% 90.26% 87.23%
Number of daily rates quoted 19,757 14,550 21,943
10th Percentile £313 £307 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £505 £525 £525
Median % change year-on-year -3.81% - -4.55%
75th Percentile £617 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,917 778 2,099
10th Percentile £15.25 £15.50 £13.29
25th Percentile £18.50 £21.25 £16.25
Median hourly rate £28.55 £35.00 £34.21
Median % change year-on-year -18.43% +2.31% -2.92%
75th Percentile £63.75 £65.00 £59.94
90th Percentile £73.41 £75.73 £72.07
UK median hourly rate £27.50 £32.50 £33.00
% change year-on-year -15.38% -1.52% -5.71%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 1 March 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 1 March 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 1 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -22 261 £500 -9.09% 159
South East +11 137 £475 +3.83% 206
North of England 0 131 £450 +12.36% 105
South West +16 98 £463 -1.60% 54
Midlands -25 92 £492 +13.23% 99
North West -6 80 £425 +6.25% 63
West Midlands -32 56 £492 +7.54% 54
East Midlands -12 36 £425 +20.40% 45
Yorkshire -41 35 £450 +5.88% 35
East of England -51 27 £425 +6.25% 58
North East -1 16 £450 -43.75% 8
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.45%) Microsoft Exchange
2 25 (3.32%) Confluence
3 22 (2.92%) SharePoint
4 3 (0.40%) Adobe Experience Manager
4 3 (0.40%) Exchange Server 2010
5 2 (0.27%) Apache Spark
6 1 (0.13%) Camunda
6 1 (0.13%) CMS
6 1 (0.13%) HCL Notes
6 1 (0.13%) LiveCycle
6 1 (0.13%) Moodle
6 1 (0.13%) nginx
6 1 (0.13%) SAS
6 1 (0.13%) SharePoint 2013
Applications
1 52 (6.90%) Microsoft Office
2 45 (5.97%) Microsoft Excel
3 18 (2.39%) Microsoft PowerPoint
4 6 (0.80%) MS Visio
5 5 (0.66%) Acrobat
6 4 (0.53%) Microsoft Project
7 3 (0.40%) Chatbot
7 3 (0.40%) Spreadsheet
8 2 (0.27%) Adobe After Effects
8 2 (0.27%) Adobe XD
8 2 (0.27%) InVision
8 2 (0.27%) Sketch
8 2 (0.27%) Trello
Business Applications
1 19 (2.52%) Remedy ITSM
2 12 (1.59%) SAP S/4HANA
3 6 (0.80%) SAP IS-U
4 5 (0.66%) Dynamics CRM
4 5 (0.66%) Maximo
5 2 (0.27%) assyst
5 2 (0.27%) Kondor
5 2 (0.27%) NEC Housing
5 2 (0.27%) NetSuite
5 2 (0.27%) Oracle EBS
5 2 (0.27%) Salesforce CRM
5 2 (0.27%) SAP ERP
6 1 (0.13%) IntelliMatch
6 1 (0.13%) iTrent
6 1 (0.13%) SAP HCM
6 1 (0.13%) SAP Payroll
6 1 (0.13%) Sparx Enterprise Architect
6 1 (0.13%) Sprinklr
6 1 (0.13%) SystmOne
6 1 (0.13%) Unit4 Business World
Cloud Services
1 93 (12.33%) Azure
2 92 (12.20%) Microsoft 365
3 50 (6.63%) AWS
4 28 (3.71%) Power Platform
5 27 (3.58%) SaaS
6 21 (2.79%) Azure DevOps
7 17 (2.25%) Entra ID
7 17 (2.25%) GCP
8 12 (1.59%) Power Automate
9 11 (1.46%) SuccessFactors
10 7 (0.93%) OneDrive
11 6 (0.80%) Dynamics 365
11 6 (0.80%) Google Workspace
11 6 (0.80%) OpenShift
12 5 (0.66%) Amazon CloudWatch
12 5 (0.66%) IaaS
12 5 (0.66%) PaaS
13 4 (0.53%) AWS KMS
13 4 (0.53%) GitHub
13 4 (0.53%) npm
Communications & Networking
1 27 (3.58%) Firewall
2 21 (2.79%) DNS
3 20 (2.65%) VPN
4 19 (2.52%) TCP/IP
5 18 (2.39%) DHCP
6 14 (1.86%) WAN
7 13 (1.72%) PABX
8 9 (1.19%) LAN
8 9 (1.19%) Wi-Fi
9 5 (0.66%) Wireless
10 4 (0.53%) AMQP
10 4 (0.53%) BGP
10 4 (0.53%) Network Security
10 4 (0.53%) SD-WAN
10 4 (0.53%) VLAN
11 3 (0.40%) Software-Defined Networking
12 2 (0.27%) DMZ
12 2 (0.27%) NAS
12 2 (0.27%) SAN
12 2 (0.27%) SSL
Database & Business Intelligence
1 18 (2.39%) Power BI
2 13 (1.72%) SQL Server
3 10 (1.33%) MySQL
3 10 (1.33%) Relational Database
4 6 (0.80%) Metadata
4 6 (0.80%) Oracle Database
5 5 (0.66%) Data Warehouse
5 5 (0.66%) Electronic Patient Records
5 5 (0.66%) MongoDB
5 5 (0.66%) PostgreSQL
5 5 (0.66%) RDBMS
5 5 (0.66%) Tableau
6 2 (0.27%) Amazon RDS
6 2 (0.27%) DTS
6 2 (0.27%) Elasticsearch
6 2 (0.27%) Geospatial Data
6 2 (0.27%) SQL Server Integration Services
7 1 (0.13%) Power Query
7 1 (0.13%) Sqoop
7 1 (0.13%) TimescaleDB
Development Applications
1 64 (8.49%) JIRA
2 17 (2.25%) Git
3 9 (1.19%) Jenkins
4 7 (0.93%) Maven
5 5 (0.66%) GitLab
6 3 (0.40%) TestRail
7 2 (0.27%) Axure RP
7 2 (0.27%) CircleCI
7 2 (0.27%) Cucumber
7 2 (0.27%) Cypress.io
7 2 (0.27%) Postman
7 2 (0.27%) Selenium
8 1 (0.13%) Bitbucket
8 1 (0.13%) gulp
8 1 (0.13%) MLflow
8 1 (0.13%) REST Assured
8 1 (0.13%) Robot Framework
8 1 (0.13%) SoapUI
8 1 (0.13%) Yeoman
General
1 323 (42.84%) Social Skills
2 133 (17.64%) Finance
3 119 (15.78%) Public Sector
4 118 (15.65%) Analytical Skills
5 30 (3.98%) Organisational Skills
6 27 (3.58%) Legal
6 27 (3.58%) Retail
7 24 (3.18%) Local Government
8 22 (2.92%) Banking
8 22 (2.92%) Influencing Skills
9 18 (2.39%) Telecoms
10 17 (2.25%) Documentation Skills
11 16 (2.12%) Manufacturing
11 16 (2.12%) Marketing
12 15 (1.99%) Presentation Skills
13 12 (1.59%) Inclusion and Diversity
14 9 (1.19%) Electronics
15 8 (1.06%) Military
16 7 (0.93%) Billing
16 7 (0.93%) Police
Job Titles
1 145 (19.23%) Analyst
2 92 (12.20%) Service Manager
3 82 (10.88%) Lead
4 71 (9.42%) Delivery Manager
5 57 (7.56%) Service Delivery Manager
6 52 (6.90%) Senior
7 36 (4.77%) Support Analyst
8 35 (4.64%) IT Manager
9 31 (4.11%) Architect
9 31 (4.11%) IT Support
9 31 (4.11%) Service Analyst
10 30 (3.98%) 2nd Line Support
11 28 (3.71%) Business Analyst
12 27 (3.58%) Support Engineer
13 22 (2.92%) Consultant
13 22 (2.92%) IT Analyst
13 22 (2.92%) Project Manager
14 21 (2.79%) Administrator
15 19 (2.52%) 1st/2nd Line Support
15 19 (2.52%) Desktop Support
Libraries, Frameworks & Software Standards
1 28 (3.71%) REST
2 16 (2.12%) CSS
3 13 (1.72%) HTML
4 11 (1.46%) SOAP
5 9 (1.19%) AngularJS
5 9 (1.19%) Oracle Fusion
6 8 (1.06%) XML
7 7 (0.93%) Bootstrap
7 7 (0.93%) Middleware
7 7 (0.93%) Spring
8 5 (0.66%) .NET
8 5 (0.66%) JSON
8 5 (0.66%) Web Services
9 4 (0.53%) Kafka
9 4 (0.53%) LangChain
9 4 (0.53%) LangGraph
9 4 (0.53%) Pandas
9 4 (0.53%) scikit-learn
9 4 (0.53%) Spring Boot
10 3 (0.40%) Semantic Kernel
Miscellaneous
1 41 (5.44%) Onboarding
2 36 (4.77%) Management Information System
2 36 (4.77%) Self-Motivation
3 26 (3.45%) Product Ownership
4 24 (3.18%) Virtual Team
5 19 (2.52%) CMDB
5 19 (2.52%) Smartphone
6 17 (2.25%) Data Centre
7 13 (1.72%) Driving Licence
8 12 (1.59%) Enterprise Software
8 12 (1.59%) Legacy Systems
9 11 (1.46%) NHS
10 9 (1.19%) Cloud Native
10 9 (1.19%) Public Cloud
11 8 (1.06%) Data Protection Act
12 7 (0.93%) Hybrid Cloud
12 7 (0.93%) PKI
12 7 (0.93%) Team-Oriented Environment
13 6 (0.80%) Analytical Mindset
13 6 (0.80%) Security Posture
Operating Systems
1 116 (15.38%) Windows
2 29 (3.85%) Linux
3 26 (3.45%) Windows 10
4 21 (2.79%) Windows Server
5 12 (1.59%) Android
5 12 (1.59%) Unix
6 9 (1.19%) Red Hat Enterprise Linux
7 8 (1.06%) Apple iOS
8 5 (0.66%) Mac OS
9 4 (0.53%) CentOS
9 4 (0.53%) VMS
10 1 (0.13%) Data ONTAP
10 1 (0.13%) Windows Server 2012
10 1 (0.13%) Windows Server 2016
10 1 (0.13%) Windows Server 2019
Processes & Methodologies
1 261 (34.62%) ITIL
2 207 (27.45%) Continuous Improvement
3 180 (23.87%) Agile
4 176 (23.34%) Problem-Solving
5 150 (19.89%) ITSM
6 143 (18.97%) Service Management
7 140 (18.57%) Stakeholder Management
8 117 (15.52%) Customer Service
9 110 (14.59%) Change Management
10 87 (11.54%) Stakeholder Engagement
11 78 (10.34%) DevOps
12 77 (10.21%) Project Management
13 75 (9.95%) Project Delivery
14 68 (9.02%) Roadmaps
15 65 (8.62%) Service Design
16 60 (7.96%) User Experience
17 54 (7.16%) Incident Management
18 53 (7.03%) Decision-Making
19 49 (6.50%) Coaching
20 48 (6.37%) Problem Management
Programming Languages
1 40 (5.31%) PowerShell
2 36 (4.77%) SQL
3 31 (4.11%) Python
4 26 (3.45%) Java
5 24 (3.18%) JavaScript
6 7 (0.93%) Bash
7 5 (0.66%) Shell Script
8 4 (0.53%) C#
8 4 (0.53%) Scala
9 3 (0.40%) Perl
10 2 (0.27%) Bicep
10 2 (0.27%) Go
11 1 (0.13%) Apex Code
11 1 (0.13%) C++
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) T-SQL
11 1 (0.13%) TypeScript
Qualifications
1 213 (28.25%) Security Cleared
2 175 (23.21%) SC Cleared
3 65 (8.62%) Degree
4 41 (5.44%) DV Cleared
5 35 (4.64%) ITIL Certification
6 16 (2.12%) BPSS Clearance
6 16 (2.12%) PMP
7 15 (1.99%) Microsoft Certification
7 15 (1.99%) PMI Certification
8 14 (1.86%) PRINCE2 Practitioner
9 11 (1.46%) MOS
10 9 (1.19%) ITIL Foundation Certificate
11 7 (0.93%) Azure Certification
11 7 (0.93%) Computer Science Degree
11 7 (0.93%) DBS Check
11 7 (0.93%) ISTQB
12 6 (0.80%) Cisco Certification
12 6 (0.80%) Master's Degree
13 5 (0.66%) A+ Certification
13 5 (0.66%) CCNA
Quality Assurance & Compliance
1 84 (11.14%) SLA
2 28 (3.71%) GDPR
3 17 (2.25%) QA
4 14 (1.86%) ISO/IEC 27001
5 13 (1.72%) Data Quality
6 12 (1.59%) Accessibility
6 12 (1.59%) PMO
7 5 (0.66%) Actionable Recommendations
7 5 (0.66%) Cyber Essentials
7 5 (0.66%) ISO/IEC 20000
7 5 (0.66%) NCSC
7 5 (0.66%) Sarbanes-Oxley
8 4 (0.53%) COBIT
8 4 (0.53%) WCAG
9 3 (0.40%) GRC
9 3 (0.40%) NIST
9 3 (0.40%) PCI DSS
10 2 (0.27%) ITGC
10 2 (0.27%) P3O
11 1 (0.13%) HL7
System Software
1 64 (8.49%) Active Directory
2 12 (1.59%) VMware Infrastructure
3 9 (1.19%) Docker
4 6 (0.80%) Hyper-V
5 3 (0.40%) VMware NSX
6 2 (0.27%) Slurm Workload Manager
6 2 (0.27%) Virtual Machines
6 2 (0.27%) vSphere
7 1 (0.13%) Microsoft Virtual Server
7 1 (0.13%) NFS
7 1 (0.13%) Virtual Desktop
7 1 (0.13%) Virtual Servers
7 1 (0.13%) XenDesktop
Systems Management
1 30 (3.98%) Microsoft Intune
2 21 (2.79%) SCCM
3 12 (1.59%) Ansible
4 11 (1.46%) Terraform
5 9 (1.19%) Grafana
6 8 (1.06%) Kubernetes
7 5 (0.66%) SCOM
8 4 (0.53%) HP SiteScope
8 4 (0.53%) Single Sign-On
9 3 (0.40%) HP ALM
10 2 (0.27%) Amdocs OSS
10 2 (0.27%) Jamf Pro
10 2 (0.27%) Nagios
10 2 (0.27%) NetBackup
10 2 (0.27%) Prometheus
10 2 (0.27%) SCOrch
10 2 (0.27%) WSUS
11 1 (0.13%) SnapMirror
11 1 (0.13%) Tivoli
11 1 (0.13%) WMI
Vendors
1 146 (19.36%) Microsoft
2 105 (13.93%) ServiceNow
3 41 (5.44%) SAP
4 31 (4.11%) Oracle
5 22 (2.92%) Remedy
6 20 (2.65%) Salesforce
6 20 (2.65%) VMware
7 14 (1.86%) Google
8 13 (1.72%) Citrix
9 10 (1.33%) Apple
9 10 (1.33%) Cisco
10 9 (1.19%) Adobe
10 9 (1.19%) Splunk
11 8 (1.06%) BMC
11 8 (1.06%) Mitel
12 7 (0.93%) Atlassian
12 7 (0.93%) Palo Alto
13 6 (0.80%) Genesys
13 6 (0.80%) Red Hat
13 6 (0.80%) Veeam