Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 22 January 2026, with comparisons to the same periods in the previous two years.

6 months to
22 Jan 2026
Same period 2025 Same period 2024
Rank 123 124 108
Rank change year-on-year +1 -16 +29
Contract jobs citing Service Delivery 715 581 790
As % of all contract jobs in England 2.21% 2.17% 2.16%
As % of the Processes & Methodologies category 2.51% 2.42% 2.46%
Number of daily rates quoted 407 321 522
10th Percentile £199 £230 £205
25th Percentile £316 £375 £363
Median daily rate (50th Percentile) £450 £500 £500
Median % change year-on-year -10.00% - -
75th Percentile £575 £600 £600
90th Percentile £644 £688 £700
UK median daily rate £450 £500 £500
% change year-on-year -10.00% - -4.49%
Number of hourly rates quoted 111 68 79
10th Percentile £15.50 £15.51 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.00 £16.23 £17.14
Median % change year-on-year +23.23% -5.31% -23.82%
75th Percentile £38.94 £21.46 £55.70
90th Percentile £45.46 £32.88 £76.25
UK median hourly rate £17.87 £16.23 £18.42
% change year-on-year +10.10% -11.90% -16.26%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 28,535 23,973 32,137
As % of all contract IT jobs advertised in England 88.13% 89.35% 87.74%
Number of daily rates quoted 18,262 14,701 21,581
10th Percentile £305 £310 £300
25th Percentile £410 £413 £419
Median daily rate (50th Percentile) £500 £525 £535
Median % change year-on-year -4.76% -1.87% -2.73%
75th Percentile £625 £650 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,781 779 1,693
10th Percentile £15.18 £15.62 £14.00
25th Percentile £17.87 £21.00 £17.50
Median hourly rate £25.15 £34.50 £38.00
Median % change year-on-year -27.10% -9.21% +8.57%
75th Percentile £58.00 £63.75 £63.29
90th Percentile £70.00 £75.00 £75.16
UK median hourly rate £25.15 £32.50 £37.50
% change year-on-year -22.62% -13.33% +17.19%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 22 January 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 22 January 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 22 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -21 241 £500 -9.09% 119
North of England +13 145 £447 +16.71% 115
South West +20 103 £447 -6.63% 58
South East -15 98 £450 -1.64% 175
Midlands -23 92 £420 -1.24% 88
North West +11 90 £425 +27.82% 50
West Midlands -30 51 £400 -15.43% 49
East Midlands -6 41 £450 +26.40% 39
Yorkshire -21 39 £450 -15.73% 47
East of England -51 26 £425 -19.05% 63
North East -1 16 £450 -43.75% 19
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.50%) SharePoint
2 24 (3.36%) Microsoft Exchange
3 23 (3.22%) Confluence
4 5 (0.70%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
6 1 (0.14%) nginx
6 1 (0.14%) SharePoint 2013
Applications
1 51 (7.13%) Microsoft Office
2 41 (5.73%) Microsoft Excel
3 18 (2.52%) Microsoft PowerPoint
4 6 (0.84%) Microsoft Project
5 5 (0.70%) Acrobat
5 5 (0.70%) MS Visio
6 4 (0.56%) Chatbot
7 2 (0.28%) Adobe After Effects
7 2 (0.28%) Adobe XD
7 2 (0.28%) InVision
7 2 (0.28%) Sketch
7 2 (0.28%) Trello
8 1 (0.14%) Spreadsheet
Business Applications
1 22 (3.08%) Remedy ITSM
2 9 (1.26%) Dynamics CRM
2 9 (1.26%) SAP S/4HANA
3 6 (0.84%) SAP IS-U
4 4 (0.56%) assyst
4 4 (0.56%) Maximo
5 3 (0.42%) Kondor
5 3 (0.42%) SAP ERP
6 2 (0.28%) ContrOCC
6 2 (0.28%) NetSuite
6 2 (0.28%) Oracle EBS
6 2 (0.28%) Unit4 Business World
7 1 (0.14%) iTrent
7 1 (0.14%) NEC Housing
7 1 (0.14%) Salesforce CRM
7 1 (0.14%) SAP HCM
7 1 (0.14%) SAP Payroll
7 1 (0.14%) Sparx Enterprise Architect
7 1 (0.14%) Sprinklr
7 1 (0.14%) SystmOne
Cloud Services
1 89 (12.45%) Azure
2 86 (12.03%) Microsoft 365
3 46 (6.43%) AWS
4 25 (3.50%) SaaS
5 23 (3.22%) Power Platform
6 19 (2.66%) Azure DevOps
7 18 (2.52%) Entra ID
8 15 (2.10%) Power Automate
9 11 (1.54%) GCP
9 11 (1.54%) SuccessFactors
10 9 (1.26%) OneDrive
11 7 (0.98%) GitHub
12 6 (0.84%) Amazon CloudWatch
12 6 (0.84%) Dynamics 365
12 6 (0.84%) Google Workspace
12 6 (0.84%) Serverless
13 5 (0.70%) Azure Monitor
13 5 (0.70%) GitHub Actions
13 5 (0.70%) OpenShift
14 4 (0.56%) npm
Communications & Networking
1 24 (3.36%) Firewall
2 22 (3.08%) DNS
3 21 (2.94%) VPN
4 20 (2.80%) TCP/IP
5 18 (2.52%) DHCP
6 14 (1.96%) WAN
7 13 (1.82%) PABX
8 11 (1.54%) Wi-Fi
9 10 (1.40%) LAN
10 6 (0.84%) Network Security
11 4 (0.56%) AMQP
11 4 (0.56%) BGP
11 4 (0.56%) SD-WAN
11 4 (0.56%) VLAN
11 4 (0.56%) Wireless
12 3 (0.42%) SAN
12 3 (0.42%) Software-Defined Networking
13 2 (0.28%) DMZ
13 2 (0.28%) HTTP
13 2 (0.28%) SSL
Database & Business Intelligence
1 15 (2.10%) Power BI
2 11 (1.54%) SQL Server
3 10 (1.40%) Relational Database
4 6 (0.84%) Metadata
4 6 (0.84%) Tableau
5 5 (0.70%) Data Warehouse
5 5 (0.70%) Electronic Patient Records
5 5 (0.70%) MySQL
5 5 (0.70%) RDBMS
6 4 (0.56%) MongoDB
6 4 (0.56%) Oracle Database
6 4 (0.56%) PostgreSQL
7 2 (0.28%) Amazon Athena
7 2 (0.28%) DTS
7 2 (0.28%) Looker
8 1 (0.14%) DynamoDB
8 1 (0.14%) Oracle Reports
8 1 (0.14%) Power Query
8 1 (0.14%) SQL Server Integration Services
8 1 (0.14%) Sqoop
Development Applications
1 63 (8.81%) JIRA
2 14 (1.96%) Git
3 10 (1.40%) Jenkins
4 6 (0.84%) Postman
5 5 (0.70%) GitLab
6 4 (0.56%) Maven
7 2 (0.28%) Axure RP
7 2 (0.28%) CircleCI
7 2 (0.28%) Cucumber
7 2 (0.28%) TestRail
8 1 (0.14%) Bitbucket
8 1 (0.14%) Cypress.io
8 1 (0.14%) Eclipse
8 1 (0.14%) gulp
8 1 (0.14%) MLflow
8 1 (0.14%) REST Assured
8 1 (0.14%) Selenium
8 1 (0.14%) SoapUI
8 1 (0.14%) TestDirector
8 1 (0.14%) Yeoman
General
1 332 (46.43%) Social Skills
2 126 (17.62%) Finance
3 119 (16.64%) Public Sector
4 103 (14.41%) Analytical Skills
5 37 (5.17%) Organisational Skills
6 30 (4.20%) Retail
7 27 (3.78%) Telecoms
8 24 (3.36%) Legal
8 24 (3.36%) Marketing
9 23 (3.22%) Banking
9 23 (3.22%) Manufacturing
10 22 (3.08%) Influencing Skills
11 20 (2.80%) Documentation Skills
12 19 (2.66%) Local Government
13 14 (1.96%) Electronics
13 14 (1.96%) Inclusion and Diversity
14 9 (1.26%) Military
15 8 (1.12%) Presentation Skills
16 6 (0.84%) Billing
17 5 (0.70%) Law
Job Titles
1 145 (20.28%) Analyst
2 84 (11.75%) Service Manager
3 83 (11.61%) Lead
4 50 (6.99%) Delivery Manager
5 45 (6.29%) Service Delivery Manager
6 39 (5.45%) Senior
7 38 (5.31%) Support Analyst
8 34 (4.76%) IT Support
9 32 (4.48%) 2nd Line Support
10 30 (4.20%) Business Analyst
11 28 (3.92%) IT Manager
11 28 (3.92%) Service Analyst
11 28 (3.92%) Support Engineer
12 23 (3.22%) Architect
13 22 (3.08%) Administrator
14 21 (2.94%) 1st/2nd Line Support
15 20 (2.80%) Consultant
15 20 (2.80%) IT Analyst
16 18 (2.52%) Desktop Support
16 18 (2.52%) IT Services Manager
Libraries, Frameworks & Software Standards
1 22 (3.08%) REST
2 13 (1.82%) HTML
3 11 (1.54%) Middleware
3 11 (1.54%) SOAP
4 10 (1.40%) CSS
5 8 (1.12%) XML
6 7 (0.98%) Kafka
7 6 (0.84%) AngularJS
7 6 (0.84%) Oracle Fusion
7 6 (0.84%) RESTful
8 5 (0.70%) JSON
9 4 (0.56%) .NET
9 4 (0.56%) Bootstrap
9 4 (0.56%) LangChain
9 4 (0.56%) LangGraph
9 4 (0.56%) SailPoint
9 4 (0.56%) Spring
9 4 (0.56%) Spring Boot
10 3 (0.42%) scikit-learn
10 3 (0.42%) Semantic Kernel
Miscellaneous
1 43 (6.01%) Onboarding
2 33 (4.62%) Self-Motivation
3 31 (4.34%) Management Information System
4 29 (4.06%) Product Ownership
5 25 (3.50%) Virtual Team
6 19 (2.66%) Smartphone
7 18 (2.52%) CMDB
8 15 (2.10%) Data Centre
8 15 (2.10%) Driving Licence
8 15 (2.10%) Enterprise Software
9 12 (1.68%) NHS
10 9 (1.26%) Legacy Systems
10 9 (1.26%) Security Posture
11 8 (1.12%) Security Operations Centre
12 7 (0.98%) Cloud Native
12 7 (0.98%) Public Cloud
12 7 (0.98%) Team-Oriented Environment
13 6 (0.84%) Data Protection Act
13 6 (0.84%) Hybrid Cloud
14 5 (0.70%) PKI
Operating Systems
1 104 (14.55%) Windows
2 24 (3.36%) Linux
2 24 (3.36%) Windows 10
3 19 (2.66%) Windows Server
4 12 (1.68%) Android
5 10 (1.40%) Unix
6 9 (1.26%) Red Hat Enterprise Linux
7 8 (1.12%) Apple iOS
8 4 (0.56%) CentOS
8 4 (0.56%) Mac OS
9 2 (0.28%) VMS
10 1 (0.14%) AIX
10 1 (0.14%) Data ONTAP
10 1 (0.14%) Solaris
10 1 (0.14%) Windows Server 2012
10 1 (0.14%) Windows Server 2016
10 1 (0.14%) Windows Server 2019
Processes & Methodologies
1 238 (33.29%) ITIL
2 189 (26.43%) Continuous Improvement
3 177 (24.76%) Problem-Solving
4 166 (23.22%) Agile
5 149 (20.84%) ITSM
6 129 (18.04%) Service Management
7 123 (17.20%) Customer Service
8 120 (16.78%) Stakeholder Management
9 108 (15.10%) Change Management
10 92 (12.87%) Stakeholder Engagement
11 80 (11.19%) DevOps
12 69 (9.65%) Project Delivery
12 69 (9.65%) Project Management
13 65 (9.09%) Roadmaps
14 60 (8.39%) User Experience
15 56 (7.83%) Incident Management
16 54 (7.55%) Service Design
17 53 (7.41%) Cybersecurity
18 52 (7.27%) Coaching
19 46 (6.43%) Data Protection
Programming Languages
1 39 (5.45%) PowerShell
2 30 (4.20%) Python
3 29 (4.06%) SQL
4 24 (3.36%) Java
5 17 (2.38%) JavaScript
6 7 (0.98%) Bash
7 5 (0.70%) Shell Script
8 3 (0.42%) Perl
8 3 (0.42%) Scala
9 2 (0.28%) Bicep
9 2 (0.28%) C#
9 2 (0.28%) Go
10 1 (0.14%) Apex Code
10 1 (0.14%) Kusto Query Language
10 1 (0.14%) PL/SQL
10 1 (0.14%) TypeScript
Qualifications
1 190 (26.57%) Security Cleared
2 164 (22.94%) SC Cleared
3 56 (7.83%) Degree
4 35 (4.90%) ITIL Certification
5 26 (3.64%) DV Cleared
6 15 (2.10%) BPSS Clearance
7 14 (1.96%) Microsoft Certification
7 14 (1.96%) PRINCE2 Practitioner
8 11 (1.54%) MOS
9 8 (1.12%) ITIL Foundation Certificate
9 8 (1.12%) MCP
9 8 (1.12%) PMI Certification
10 7 (0.98%) CISSP
10 7 (0.98%) Computer Science Degree
10 7 (0.98%) PMP
11 6 (0.84%) Cisco Certification
11 6 (0.84%) DBS Check
12 5 (0.70%) A+ Certification
12 5 (0.70%) CCNA
12 5 (0.70%) CISM
Quality Assurance & Compliance
1 84 (11.75%) SLA
2 25 (3.50%) GDPR
3 17 (2.38%) ISO/IEC 27001
3 17 (2.38%) QA
4 16 (2.24%) PMO
5 14 (1.96%) Accessibility
6 8 (1.12%) Cyber Essentials
6 8 (1.12%) Data Quality
7 5 (0.70%) NIST
7 5 (0.70%) Sarbanes-Oxley
8 4 (0.56%) ISO/IEC 20000
8 4 (0.56%) NCSC
8 4 (0.56%) WCAG
9 3 (0.42%) Actionable Recommendations
9 3 (0.42%) COBIT
9 3 (0.42%) PCI DSS
10 2 (0.28%) GRC
10 2 (0.28%) ITGC
10 2 (0.28%) P3O
11 1 (0.14%) JSP 440
System Software
1 64 (8.95%) Active Directory
2 11 (1.54%) Docker
3 8 (1.12%) VMware Infrastructure
4 3 (0.42%) Hyper-V
4 3 (0.42%) VMware NSX
5 2 (0.28%) Slurm Workload Manager
5 2 (0.28%) Virtual Machines
6 1 (0.14%) Microsoft Virtual Server
6 1 (0.14%) NFS
6 1 (0.14%) Virtual Servers
6 1 (0.14%) vSphere
Systems Management
1 26 (3.64%) Microsoft Intune
2 19 (2.66%) SCCM
3 15 (2.10%) Terraform
4 13 (1.82%) Ansible
5 10 (1.40%) Kubernetes
6 8 (1.12%) Grafana
6 8 (1.12%) SCOM
7 7 (0.98%) HP SiteScope
8 4 (0.56%) Single Sign-On
9 3 (0.42%) NetBackup
10 2 (0.28%) HP ALM
10 2 (0.28%) Nagios
10 2 (0.28%) SCOrch
11 1 (0.14%) Amdocs OSS
11 1 (0.14%) Jamf Pro
11 1 (0.14%) Kibana
11 1 (0.14%) Prometheus
11 1 (0.14%) SnapMirror
11 1 (0.14%) SnapVault
11 1 (0.14%) Tivoli
Vendors
1 141 (19.72%) Microsoft
2 78 (10.91%) ServiceNow
3 45 (6.29%) SAP
4 26 (3.64%) Oracle
5 25 (3.50%) Remedy
6 18 (2.52%) Salesforce
7 15 (2.10%) Google
8 13 (1.82%) Citrix
9 12 (1.68%) Splunk
9 12 (1.68%) VMware
10 11 (1.54%) Cisco
11 10 (1.40%) Apple
12 8 (1.12%) Adobe
12 8 (1.12%) Mitel
13 7 (0.98%) Atlassian
13 7 (0.98%) Palo Alto
14 6 (0.84%) BMC
14 6 (0.84%) Genesys
14 6 (0.84%) Veeam
14 6 (0.84%) Zscaler