Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 18 November 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Nov 2025
Same period 2024 Same period 2023
Rank 120 137 117
Rank change year-on-year +17 -20 +21
Contract jobs citing Service Delivery 722 557 859
As % of all contract jobs in England 2.40% 1.82% 2.17%
As % of the Processes & Methodologies category 2.66% 2.09% 2.44%
Number of daily rates quoted 395 299 568
10th Percentile £199 £225 £213
25th Percentile £316 £373 £385
Median daily rate (50th Percentile) £450 £525 £514
Median % change year-on-year -14.29% +2.24% +0.35%
75th Percentile £575 £600 £600
90th Percentile £658 £704 £714
UK median daily rate £450 £500 £514
% change year-on-year -10.00% -2.63% -2.19%
Number of hourly rates quoted 125 75 78
10th Percentile £15.28 £15.40 £13.41
25th Percentile £17.30 £15.62 £14.04
Median hourly rate £20.00 £16.23 £17.97
Median % change year-on-year +23.23% -9.70% +5.92%
75th Percentile £38.94 £16.85 £65.19
90th Percentile £45.46 £26.90 £80.00
UK median hourly rate £17.87 £16.23 £19.00
% change year-on-year +10.10% -14.58% +8.57%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,183 26,639 35,184
As % of all contract IT jobs advertised in England 90.25% 86.82% 88.71%
Number of daily rates quoted 17,253 16,245 24,094
10th Percentile £300 £313 £313
25th Percentile £405 £413 £425
Median daily rate (50th Percentile) £505 £525 £545
Median % change year-on-year -3.81% -3.67% -0.91%
75th Percentile £625 £644 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% -3.64%
Number of hourly rates quoted 1,795 955 1,480
10th Percentile £14.75 £15.10 £14.49
25th Percentile £17.87 £20.30 £19.06
Median hourly rate £25.15 £37.50 £45.00
Median % change year-on-year -32.93% -16.67% +28.57%
75th Percentile £47.06 £65.00 £65.00
90th Percentile £67.94 £74.82 £77.50
UK median hourly rate £25.15 £35.00 £44.00
% change year-on-year -28.14% -20.45% +25.71%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 18 November 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 18 November 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 18 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +28 244 £500 -9.09% 312
North of England +42 145 £425 +41.67% 140
South East +14 104 £450 -13.46% 254
South West +35 100 £390 -22.00% 82
North West +33 99 £438 +59.09% 79
Midlands -20 87 £402 -17.45% 107
West Midlands -23 53 £350 -34.88% 59
East Midlands -5 34 £442 +2.52% 48
Yorkshire -18 32 £438 -18.07% 44
East of England -48 31 £400 -23.81% 58
North East +3 14 £450 -37.93% 17
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.60%) Confluence
2 23 (3.19%) SharePoint
3 17 (2.35%) Microsoft Exchange
4 5 (0.69%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
Applications
1 50 (6.93%) Microsoft Office
2 42 (5.82%) Microsoft Excel
3 13 (1.80%) Microsoft PowerPoint
4 7 (0.97%) Spreadsheet
5 4 (0.55%) MS Visio
6 3 (0.42%) Microsoft Project
7 1 (0.14%) Acrobat
7 1 (0.14%) Adobe After Effects
7 1 (0.14%) Adobe XD
7 1 (0.14%) Chatbot
7 1 (0.14%) InVision
7 1 (0.14%) Revit
7 1 (0.14%) Simulink
7 1 (0.14%) Sketch
7 1 (0.14%) Trello
Business Applications
1 20 (2.77%) Remedy ITSM
2 10 (1.39%) SAP S/4HANA
3 7 (0.97%) Dynamics CRM
4 5 (0.69%) SAP SD
5 4 (0.55%) ContrOCC
6 3 (0.42%) assyst
6 3 (0.42%) Kondor
6 3 (0.42%) SAP ERP
7 2 (0.28%) Oracle EBS
7 2 (0.28%) Oracle ERP
7 2 (0.28%) Unit4 Business World
8 1 (0.14%) Academy Housing
8 1 (0.14%) Maximo
8 1 (0.14%) NEC Housing
8 1 (0.14%) NetSuite
8 1 (0.14%) ResourceLink
8 1 (0.14%) SAP HCM
8 1 (0.14%) SAP Payroll
8 1 (0.14%) Sprinklr
8 1 (0.14%) SystmOne
Cloud Services
1 70 (9.70%) Azure
2 69 (9.56%) Microsoft 365
3 40 (5.54%) AWS
4 25 (3.46%) Power Platform
5 19 (2.63%) Entra ID
6 17 (2.35%) SaaS
7 13 (1.80%) Azure DevOps
8 11 (1.52%) Power Automate
9 9 (1.25%) OneDrive
10 7 (0.97%) SuccessFactors
11 6 (0.83%) Azure Monitor
11 6 (0.83%) Serverless
12 5 (0.69%) GitHub
13 4 (0.55%) Amazon CloudWatch
13 4 (0.55%) GCP
14 3 (0.42%) AWS Lambda
14 3 (0.42%) Dynamics 365
14 3 (0.42%) IaaS
14 3 (0.42%) Lucidchart
14 3 (0.42%) OpenShift
Communications & Networking
1 26 (3.60%) Firewall
2 24 (3.32%) DNS
3 21 (2.91%) DHCP
4 20 (2.77%) VPN
5 16 (2.22%) TCP/IP
6 13 (1.80%) PABX
6 13 (1.80%) WAN
7 9 (1.25%) LAN
7 9 (1.25%) Wi-Fi
8 8 (1.11%) Network Security
9 7 (0.97%) VLAN
10 5 (0.69%) BGP
10 5 (0.69%) Wireless
11 4 (0.55%) Internet
12 3 (0.42%) AMQP
12 3 (0.42%) HTTP
12 3 (0.42%) SAN
12 3 (0.42%) Software-Defined Networking
13 2 (0.28%) NAS
13 2 (0.28%) VSAN
Database & Business Intelligence
1 20 (2.77%) Power BI
2 9 (1.25%) Relational Database
3 6 (0.83%) Data Warehouse
3 6 (0.83%) RDBMS
4 5 (0.69%) Electronic Patient Records
4 5 (0.69%) Metadata
4 5 (0.69%) SAP HANA
4 5 (0.69%) SQL Server
5 4 (0.55%) MySQL
5 4 (0.55%) Oracle Database
6 3 (0.42%) Looker
6 3 (0.42%) MongoDB
6 3 (0.42%) Tableau
7 2 (0.28%) Amazon Athena
7 2 (0.28%) Data Mining
7 2 (0.28%) Power Query
8 1 (0.14%) Data Vault
8 1 (0.14%) DataStage
8 1 (0.14%) DTS
8 1 (0.14%) PostgreSQL
Development Applications
1 54 (7.48%) JIRA
2 19 (2.63%) Git
3 15 (2.08%) Jenkins
4 7 (0.97%) GitLab
4 7 (0.97%) Postman
5 5 (0.69%) LSMW
5 5 (0.69%) Maven
6 2 (0.28%) Gradle
7 1 (0.14%) Axure RP
7 1 (0.14%) Bitbucket
7 1 (0.14%) CircleCI
7 1 (0.14%) Cucumber
7 1 (0.14%) Eclipse
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) SoapUI
7 1 (0.14%) TestDirector
General
1 337 (46.68%) Social Skills
2 130 (18.01%) Finance
3 127 (17.59%) Public Sector
4 107 (14.82%) Analytical Skills
5 39 (5.40%) Organisational Skills
6 36 (4.99%) Telecoms
7 31 (4.29%) Legal
8 26 (3.60%) Influencing Skills
8 26 (3.60%) Manufacturing
9 23 (3.19%) Marketing
9 23 (3.19%) Retail
10 20 (2.77%) Documentation Skills
11 19 (2.63%) Electronics
12 17 (2.35%) Local Government
13 15 (2.08%) Banking
13 15 (2.08%) Inclusion and Diversity
14 14 (1.94%) Military
15 11 (1.52%) Presentation Skills
16 6 (0.83%) Publishing
17 5 (0.69%) Back Office
Job Titles
1 130 (18.01%) Analyst
2 86 (11.91%) Service Manager
3 74 (10.25%) Lead
4 55 (7.62%) Delivery Manager
5 47 (6.51%) Senior
6 43 (5.96%) Service Delivery Manager
7 40 (5.54%) Architect
8 35 (4.85%) Support Analyst
9 30 (4.16%) IT Support
10 29 (4.02%) IT Manager
11 28 (3.88%) Business Analyst
11 28 (3.88%) Service Analyst
11 28 (3.88%) Support Engineer
12 23 (3.19%) Administrator
13 22 (3.05%) 2nd Line Support
13 22 (3.05%) Consultant
14 21 (2.91%) IT Services Manager
14 21 (2.91%) Solutions Architect
15 20 (2.77%) Developer
16 19 (2.63%) 1st Line Support
Libraries, Frameworks & Software Standards
1 18 (2.49%) REST
2 11 (1.52%) SOAP
3 10 (1.39%) HTML
4 8 (1.11%) CSS
4 8 (1.11%) Middleware
4 8 (1.11%) RESTful
5 6 (0.83%) JSON
5 6 (0.83%) Kafka
6 5 (0.69%) AngularJS
6 5 (0.69%) BAPI
6 5 (0.69%) EDI
6 5 (0.69%) IDoc
6 5 (0.69%) SAP ALE
6 5 (0.69%) SAP Fiori
6 5 (0.69%) XML
7 4 (0.55%) LangChain
7 4 (0.55%) LangGraph
7 4 (0.55%) Pandas
7 4 (0.55%) SailPoint
7 4 (0.55%) scikit-learn
Miscellaneous
1 30 (4.16%) Management Information System
2 29 (4.02%) Driving Licence
2 29 (4.02%) Product Ownership
3 24 (3.32%) Self-Motivation
4 23 (3.19%) Virtual Team
5 18 (2.49%) Onboarding
6 15 (2.08%) CMDB
6 15 (2.08%) Data Centre
7 14 (1.94%) Data Protection Act
7 14 (1.94%) Enterprise Software
8 13 (1.80%) Smartphone
9 12 (1.66%) NHS
10 8 (1.11%) Legacy Systems
11 7 (0.97%) Team-Oriented Environment
12 6 (0.83%) Public Cloud
12 6 (0.83%) Security Operations Centre
13 5 (0.69%) Analytical Mindset
13 5 (0.69%) Security Posture
14 4 (0.55%) AI Agents
14 4 (0.55%) Cloud Native
Operating Systems
1 92 (12.74%) Windows
2 23 (3.19%) Windows 10
3 19 (2.63%) Windows Server
4 15 (2.08%) Linux
5 9 (1.25%) Mac OS
6 7 (0.97%) Red Hat Enterprise Linux
6 7 (0.97%) Unix
7 6 (0.83%) Android
8 5 (0.69%) Apple iOS
9 3 (0.42%) CentOS
10 2 (0.28%) VMS
11 1 (0.14%) AIX
11 1 (0.14%) Solaris
11 1 (0.14%) Windows Server 2016
Processes & Methodologies
1 222 (30.75%) ITIL
2 175 (24.24%) Continuous Improvement
3 173 (23.96%) Problem-Solving
4 163 (22.58%) Agile
5 135 (18.70%) Service Management
6 126 (17.45%) Stakeholder Management
7 125 (17.31%) ITSM
8 122 (16.90%) Customer Service
9 103 (14.27%) Change Management
10 95 (13.16%) Stakeholder Engagement
11 70 (9.70%) DevOps
12 67 (9.28%) Project Management
13 66 (9.14%) Project Delivery
14 60 (8.31%) Roadmaps
15 54 (7.48%) User Experience
16 51 (7.06%) Data Protection
17 50 (6.93%) Service Design
18 46 (6.37%) Coaching
18 46 (6.37%) Cybersecurity
19 45 (6.23%) Migration
Programming Languages
1 32 (4.43%) PowerShell
2 29 (4.02%) Python
3 27 (3.74%) SQL
4 24 (3.32%) Java
5 13 (1.80%) JavaScript
6 6 (0.83%) Bash
7 5 (0.69%) ABAP
8 3 (0.42%) Perl
8 3 (0.42%) Scala
8 3 (0.42%) Shell Script
9 2 (0.28%) Data Analysis Expressions
10 1 (0.14%) Bicep
10 1 (0.14%) Go
10 1 (0.14%) Korn
10 1 (0.14%) MATLAB
10 1 (0.14%) PL/SQL
Qualifications
1 181 (25.07%) Security Cleared
2 151 (20.91%) SC Cleared
3 62 (8.59%) Degree
4 35 (4.85%) ITIL Certification
5 33 (4.57%) DV Cleared
6 18 (2.49%) Microsoft Certification
7 16 (2.22%) BPSS Clearance
8 14 (1.94%) PRINCE2 Practitioner
9 11 (1.52%) MOS
10 8 (1.11%) A+ Certification
10 8 (1.11%) Cisco Certification
10 8 (1.11%) Computer Science Degree
10 8 (1.11%) ITIL Foundation Certificate
10 8 (1.11%) MCP
11 7 (0.97%) CCNP
11 7 (0.97%) CISSP
11 7 (0.97%) PMI Certification
12 6 (0.83%) PMP
13 5 (0.69%) CCDP
13 5 (0.69%) MCDST
Quality Assurance & Compliance
1 75 (10.39%) SLA
2 30 (4.16%) GDPR
3 26 (3.60%) QA
4 17 (2.35%) ISO/IEC 27001
5 14 (1.94%) Accessibility
5 14 (1.94%) PMO
6 8 (1.11%) Cyber Essentials
7 6 (0.83%) Data Quality
8 4 (0.55%) ISO 9001
9 3 (0.42%) ISO/IEC 20000
9 3 (0.42%) NIST
10 2 (0.28%) Actionable Recommendations
10 2 (0.28%) Basel II
10 2 (0.28%) GRC
10 2 (0.28%) ITGC
10 2 (0.28%) Sarbanes-Oxley
10 2 (0.28%) WCAG
11 1 (0.14%) COBIT
11 1 (0.14%) HL7
11 1 (0.14%) MiFID
System Software
1 70 (9.70%) Active Directory
2 10 (1.39%) Docker
3 7 (0.97%) VMware Infrastructure
4 4 (0.55%) VMware NSX
5 3 (0.42%) vSphere
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
7 1 (0.14%) Hyper-V
7 1 (0.14%) Virtual Desktop
7 1 (0.14%) XenApp
Systems Management
1 19 (2.63%) SCCM
2 17 (2.35%) Microsoft Intune
3 12 (1.66%) Terraform
4 9 (1.25%) Ansible
5 8 (1.11%) Kubernetes
5 8 (1.11%) SCOM
6 7 (0.97%) HP SiteScope
7 4 (0.55%) Grafana
7 4 (0.55%) Jamf Pro
8 3 (0.42%) NetBackup
8 3 (0.42%) NSN NetAct
8 3 (0.42%) Single Sign-On
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) Computer Emergency Response Teams
10 1 (0.14%) FortiGate
10 1 (0.14%) Kibana
10 1 (0.14%) Nagios
10 1 (0.14%) RSA Archer
Vendors
1 146 (20.22%) Microsoft
2 79 (10.94%) ServiceNow
3 48 (6.65%) SAP
4 21 (2.91%) Remedy
5 18 (2.49%) Oracle
6 14 (1.94%) Citrix
7 13 (1.80%) Cisco
8 12 (1.66%) VMware
9 10 (1.39%) Salesforce
10 9 (1.25%) Apple
10 9 (1.25%) Atlassian
11 8 (1.11%) Liquidlogic
12 7 (0.97%) Google
12 7 (0.97%) Mitel
12 7 (0.97%) Palo Alto
12 7 (0.97%) Splunk
13 6 (0.83%) BMC
13 6 (0.83%) Zscaler
14 5 (0.69%) iManage
14 5 (0.69%) NetApp