Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 26 January 2026, with comparisons to the same periods in the previous two years.

6 months to
26 Jan 2026
Same period 2025 Same period 2024
Rank 124 118 106
Rank change year-on-year -6 -12 +30
Contract jobs citing Service Delivery 710 581 807
As % of all contract jobs in England 2.20% 2.20% 2.14%
As % of the Processes & Methodologies category 2.50% 2.46% 2.45%
Number of daily rates quoted 403 324 533
10th Percentile £198 £230 £205
25th Percentile £324 £375 £363
Median daily rate (50th Percentile) £460 £500 £500
Median % change year-on-year -8.00% - -
75th Percentile £575 £600 £600
90th Percentile £658 £688 £725
UK median daily rate £450 £495 £500
% change year-on-year -9.00% -1.10% -4.76%
Number of hourly rates quoted 111 66 81
10th Percentile £15.34 - £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £19.64 £16.23 £17.14
Median % change year-on-year +21.01% -5.31% -18.38%
75th Percentile £38.94 £21.46 £55.00
90th Percentile £45.46 £33.13 £76.25
UK median hourly rate £17.87 £16.23 £18.42
% change year-on-year +10.10% -11.90% -11.22%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 28,352 23,648 32,972
As % of all contract IT jobs advertised in England 87.85% 89.40% 87.58%
Number of daily rates quoted 18,131 14,458 22,099
10th Percentile £305 £310 £300
25th Percentile £410 £413 £415
Median daily rate (50th Percentile) £503 £525 £530
Median % change year-on-year -4.29% -0.94% -3.64%
75th Percentile £625 £645 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,777 764 1,811
10th Percentile £15.05 £15.62 £14.00
25th Percentile £17.87 £21.00 £17.13
Median hourly rate £25.15 £34.06 £36.50
Median % change year-on-year -26.15% -6.70% +7.35%
75th Percentile £58.75 £63.75 £62.50
90th Percentile £70.00 £75.00 £75.00
UK median hourly rate £25.15 £32.50 £36.02
% change year-on-year -22.62% -9.78% +12.89%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 26 January 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 26 January 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 26 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -6 242 £500 -9.09% 115
North of England +15 137 £450 +17.49% 117
South West +21 100 £455 -7.90% 60
South East -16 100 £450 - 178
Midlands -21 93 £496 +14.15% 87
North West +16 86 £425 +27.82% 50
West Midlands -27 51 £500 +7.47% 43
East Midlands -8 42 £450 +26.40% 44
Yorkshire -19 35 £450 -15.73% 50
East of England -44 26 £425 -8.11% 62
North East -3 16 £450 -43.75% 18
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.52%) Microsoft Exchange
2 22 (3.10%) SharePoint
3 20 (2.82%) Confluence
4 5 (0.70%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
6 1 (0.14%) nginx
6 1 (0.14%) SharePoint 2013
Applications
1 52 (7.32%) Microsoft Office
2 38 (5.35%) Microsoft Excel
3 15 (2.11%) Microsoft PowerPoint
4 5 (0.70%) Acrobat
4 5 (0.70%) Microsoft Project
5 4 (0.56%) Chatbot
5 4 (0.56%) MS Visio
6 2 (0.28%) Adobe After Effects
6 2 (0.28%) Adobe XD
6 2 (0.28%) InVision
6 2 (0.28%) Sketch
6 2 (0.28%) Trello
7 1 (0.14%) Spreadsheet
Business Applications
1 21 (2.96%) Remedy ITSM
2 10 (1.41%) SAP S/4HANA
3 8 (1.13%) Dynamics CRM
4 6 (0.85%) SAP IS-U
5 4 (0.56%) assyst
5 4 (0.56%) Maximo
6 3 (0.42%) Kondor
7 2 (0.28%) NetSuite
7 2 (0.28%) Oracle EBS
7 2 (0.28%) SAP ERP
7 2 (0.28%) Unit4 Business World
8 1 (0.14%) IntelliMatch
8 1 (0.14%) iTrent
8 1 (0.14%) NEC Housing
8 1 (0.14%) Salesforce CRM
8 1 (0.14%) SAP HCM
8 1 (0.14%) SAP Payroll
8 1 (0.14%) Sparx Enterprise Architect
8 1 (0.14%) Sprinklr
8 1 (0.14%) SystmOne
Cloud Services
1 92 (12.96%) Azure
2 86 (12.11%) Microsoft 365
3 48 (6.76%) AWS
4 24 (3.38%) SaaS
5 23 (3.24%) Power Platform
6 19 (2.68%) Azure DevOps
6 19 (2.68%) Entra ID
7 15 (2.11%) Power Automate
8 12 (1.69%) GCP
9 9 (1.27%) OneDrive
9 9 (1.27%) SuccessFactors
10 7 (0.99%) GitHub
11 6 (0.85%) Amazon CloudWatch
11 6 (0.85%) Google Workspace
11 6 (0.85%) Serverless
12 5 (0.70%) Azure Monitor
12 5 (0.70%) Dynamics 365
12 5 (0.70%) GitHub Actions
12 5 (0.70%) OpenShift
13 4 (0.56%) IaaS
Communications & Networking
1 25 (3.52%) Firewall
2 22 (3.10%) DNS
3 21 (2.96%) VPN
4 20 (2.82%) TCP/IP
5 18 (2.54%) DHCP
6 14 (1.97%) WAN
7 13 (1.83%) PABX
8 11 (1.55%) Wi-Fi
9 10 (1.41%) LAN
10 6 (0.85%) Network Security
11 4 (0.56%) AMQP
11 4 (0.56%) BGP
11 4 (0.56%) SD-WAN
11 4 (0.56%) VLAN
11 4 (0.56%) Wireless
12 3 (0.42%) SAN
12 3 (0.42%) Software-Defined Networking
13 2 (0.28%) DMZ
13 2 (0.28%) HTTP
13 2 (0.28%) SSL
Database & Business Intelligence
1 15 (2.11%) Power BI
2 12 (1.69%) SQL Server
3 10 (1.41%) Relational Database
4 6 (0.85%) Metadata
4 6 (0.85%) MySQL
4 6 (0.85%) Tableau
5 5 (0.70%) Electronic Patient Records
5 5 (0.70%) RDBMS
6 4 (0.56%) Data Warehouse
6 4 (0.56%) MongoDB
6 4 (0.56%) Oracle Database
6 4 (0.56%) PostgreSQL
7 2 (0.28%) Amazon Athena
7 2 (0.28%) DTS
7 2 (0.28%) Looker
8 1 (0.14%) Amazon RDS
8 1 (0.14%) DynamoDB
8 1 (0.14%) Elasticsearch
8 1 (0.14%) Power Query
8 1 (0.14%) Sqoop
Development Applications
1 59 (8.31%) JIRA
2 14 (1.97%) Git
3 10 (1.41%) Jenkins
4 5 (0.70%) GitLab
4 5 (0.70%) Postman
5 4 (0.56%) Maven
6 2 (0.28%) Axure RP
6 2 (0.28%) CircleCI
6 2 (0.28%) Cucumber
6 2 (0.28%) TestRail
7 1 (0.14%) Bitbucket
7 1 (0.14%) Cypress.io
7 1 (0.14%) gulp
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) Selenium
7 1 (0.14%) SoapUI
7 1 (0.14%) TestDirector
7 1 (0.14%) Yeoman
General
1 322 (45.35%) Social Skills
2 129 (18.17%) Finance
3 119 (16.76%) Public Sector
4 100 (14.08%) Analytical Skills
5 36 (5.07%) Organisational Skills
6 30 (4.23%) Retail
7 27 (3.80%) Legal
8 26 (3.66%) Telecoms
9 23 (3.24%) Banking
9 23 (3.24%) Marketing
10 22 (3.10%) Manufacturing
11 21 (2.96%) Influencing Skills
12 20 (2.82%) Local Government
13 19 (2.68%) Documentation Skills
14 14 (1.97%) Electronics
15 13 (1.83%) Inclusion and Diversity
16 10 (1.41%) Presentation Skills
17 9 (1.27%) Military
18 6 (0.85%) Law
19 5 (0.70%) Billing
Job Titles
1 141 (19.86%) Analyst
2 84 (11.83%) Lead
2 84 (11.83%) Service Manager
3 54 (7.61%) Delivery Manager
4 46 (6.48%) Service Delivery Manager
5 41 (5.77%) Senior
6 38 (5.35%) Support Analyst
7 33 (4.65%) 2nd Line Support
7 33 (4.65%) IT Support
8 29 (4.08%) IT Manager
9 27 (3.80%) Business Analyst
9 27 (3.80%) Service Analyst
9 27 (3.80%) Support Engineer
10 25 (3.52%) Architect
11 21 (2.96%) 1st/2nd Line Support
12 20 (2.82%) Administrator
12 20 (2.82%) IT Analyst
13 18 (2.54%) Consultant
13 18 (2.54%) Desktop Support
13 18 (2.54%) Project Manager
Libraries, Frameworks & Software Standards
1 22 (3.10%) REST
2 13 (1.83%) HTML
3 11 (1.55%) Middleware
4 10 (1.41%) CSS
4 10 (1.41%) SOAP
5 8 (1.13%) XML
6 7 (0.99%) Kafka
6 7 (0.99%) Oracle Fusion
7 6 (0.85%) AngularJS
8 5 (0.70%) JSON
8 5 (0.70%) RESTful
9 4 (0.56%) .NET
9 4 (0.56%) Bootstrap
9 4 (0.56%) LangChain
9 4 (0.56%) LangGraph
9 4 (0.56%) SailPoint
9 4 (0.56%) Spring
9 4 (0.56%) Spring Boot
10 3 (0.42%) scikit-learn
10 3 (0.42%) Semantic Kernel
Miscellaneous
1 43 (6.06%) Onboarding
2 33 (4.65%) Self-Motivation
3 30 (4.23%) Management Information System
4 28 (3.94%) Product Ownership
5 25 (3.52%) Virtual Team
6 19 (2.68%) Smartphone
7 18 (2.54%) CMDB
8 17 (2.39%) Data Centre
9 15 (2.11%) Driving Licence
10 14 (1.97%) Enterprise Software
11 12 (1.69%) NHS
12 9 (1.27%) Legacy Systems
12 9 (1.27%) Security Posture
13 8 (1.13%) Public Cloud
14 7 (0.99%) Cloud Native
14 7 (0.99%) Hybrid Cloud
14 7 (0.99%) Security Operations Centre
14 7 (0.99%) Team-Oriented Environment
15 6 (0.85%) Data Protection Act
16 5 (0.70%) PKI
Operating Systems
1 107 (15.07%) Windows
2 25 (3.52%) Linux
3 24 (3.38%) Windows 10
4 19 (2.68%) Windows Server
5 13 (1.83%) Android
6 10 (1.41%) Unix
7 9 (1.27%) Red Hat Enterprise Linux
8 8 (1.13%) Apple iOS
9 4 (0.56%) CentOS
9 4 (0.56%) Mac OS
10 2 (0.28%) VMS
11 1 (0.14%) AIX
11 1 (0.14%) Data ONTAP
11 1 (0.14%) Solaris
11 1 (0.14%) Windows Server 2012
11 1 (0.14%) Windows Server 2016
11 1 (0.14%) Windows Server 2019
Processes & Methodologies
1 234 (32.96%) ITIL
2 186 (26.20%) Continuous Improvement
3 175 (24.65%) Problem-Solving
4 165 (23.24%) Agile
5 143 (20.14%) ITSM
6 125 (17.61%) Service Management
7 119 (16.76%) Customer Service
8 117 (16.48%) Stakeholder Management
9 105 (14.79%) Change Management
10 90 (12.68%) Stakeholder Engagement
11 77 (10.85%) DevOps
12 64 (9.01%) Project Management
12 64 (9.01%) Roadmaps
13 63 (8.87%) Project Delivery
14 58 (8.17%) User Experience
15 57 (8.03%) Incident Management
16 53 (7.46%) Service Design
17 52 (7.32%) Cybersecurity
18 51 (7.18%) Coaching
19 48 (6.76%) Data Protection
Programming Languages
1 39 (5.49%) PowerShell
2 30 (4.23%) Python
3 29 (4.08%) SQL
4 24 (3.38%) Java
5 17 (2.39%) JavaScript
6 7 (0.99%) Bash
7 5 (0.70%) Shell Script
8 3 (0.42%) Perl
8 3 (0.42%) Scala
9 2 (0.28%) Bicep
9 2 (0.28%) C#
9 2 (0.28%) Go
10 1 (0.14%) Apex Code
10 1 (0.14%) Kusto Query Language
10 1 (0.14%) PL/SQL
10 1 (0.14%) TypeScript
Qualifications
1 191 (26.90%) Security Cleared
2 165 (23.24%) SC Cleared
3 56 (7.89%) Degree
4 33 (4.65%) ITIL Certification
5 27 (3.80%) DV Cleared
6 15 (2.11%) BPSS Clearance
7 14 (1.97%) Microsoft Certification
7 14 (1.97%) PRINCE2 Practitioner
8 11 (1.55%) MOS
9 8 (1.13%) ITIL Foundation Certificate
9 8 (1.13%) MCP
9 8 (1.13%) PMI Certification
10 7 (0.99%) CISSP
10 7 (0.99%) Computer Science Degree
10 7 (0.99%) PMP
11 6 (0.85%) Azure Certification
11 6 (0.85%) Cisco Certification
11 6 (0.85%) DBS Check
12 5 (0.70%) A+ Certification
12 5 (0.70%) CCNA
Quality Assurance & Compliance
1 81 (11.41%) SLA
2 25 (3.52%) GDPR
3 18 (2.54%) QA
4 17 (2.39%) ISO/IEC 27001
5 14 (1.97%) Accessibility
6 12 (1.69%) PMO
7 8 (1.13%) Cyber Essentials
7 8 (1.13%) Data Quality
8 5 (0.70%) NIST
8 5 (0.70%) Sarbanes-Oxley
9 4 (0.56%) ISO/IEC 20000
9 4 (0.56%) NCSC
9 4 (0.56%) WCAG
10 3 (0.42%) Actionable Recommendations
10 3 (0.42%) COBIT
10 3 (0.42%) PCI DSS
11 2 (0.28%) GRC
11 2 (0.28%) ITGC
11 2 (0.28%) P3O
12 1 (0.14%) RMADS
System Software
1 65 (9.15%) Active Directory
2 11 (1.55%) Docker
3 9 (1.27%) VMware Infrastructure
4 4 (0.56%) Hyper-V
5 3 (0.42%) VMware NSX
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
6 2 (0.28%) vSphere
7 1 (0.14%) Microsoft Virtual Server
7 1 (0.14%) NFS
7 1 (0.14%) Virtual Servers
Systems Management
1 27 (3.80%) Microsoft Intune
2 19 (2.68%) SCCM
3 15 (2.11%) Terraform
4 13 (1.83%) Ansible
5 10 (1.41%) Kubernetes
6 8 (1.13%) Grafana
6 8 (1.13%) SCOM
7 7 (0.99%) HP SiteScope
8 4 (0.56%) Single Sign-On
9 3 (0.42%) NetBackup
10 2 (0.28%) HP ALM
10 2 (0.28%) Nagios
10 2 (0.28%) SCOrch
11 1 (0.14%) Amdocs OSS
11 1 (0.14%) Jamf Pro
11 1 (0.14%) Kibana
11 1 (0.14%) Prometheus
11 1 (0.14%) SnapMirror
11 1 (0.14%) SnapVault
11 1 (0.14%) Tivoli
Vendors
1 139 (19.58%) Microsoft
2 75 (10.56%) ServiceNow
3 42 (5.92%) SAP
4 27 (3.80%) Oracle
5 24 (3.38%) Remedy
6 18 (2.54%) Salesforce
7 15 (2.11%) Google
8 14 (1.97%) Citrix
9 13 (1.83%) VMware
10 12 (1.69%) Splunk
11 11 (1.55%) Cisco
12 10 (1.41%) Apple
13 8 (1.13%) Adobe
13 8 (1.13%) Mitel
14 7 (0.99%) Atlassian
14 7 (0.99%) Palo Alto
15 6 (0.85%) Genesys
15 6 (0.85%) Veeam
15 6 (0.85%) Zscaler
16 5 (0.70%) BMC