Period
to 19 October 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK > England
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 145 130 104
Rank change year-on-year -15 -26 -6
Contract jobs citing Service Delivery 1,763 1,825 2,270
As % of all contract IT jobs advertised in England 1.87% 2.00% 2.30%
As % of the Processes & Methodologies category 2.17% 2.32% 2.70%
Number of daily rates quoted 1,051 1,174 1,450
England median daily rate £450 £425 £418
Median daily rate % change year-on-year +5.88% +1.74% +4.44%
10th Percentile £220 £232 £224
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £416
% change year-on-year +5.88% +2.29% +3.88%
Number of hourly rates quoted 80 90 110
England median hourly rate £16.75 £16.75 £18.47
Median hourly rate % change year-on-year - -9.30% +5.53%
10th Percentile £11.23 £10.51 £11.25
90th Percentile £33.20 £30.00 £36.00
UK median hourly rate £17.25 £17.38 £17.75
% change year-on-year -0.72% -2.11% +1.43%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,256 78,544 84,075
As % of all contract IT jobs advertised in England 86.24% 85.91% 85.33%
Number of daily rates quoted 54,241 52,550 55,988
England median daily rate £473 £450 £425
Median daily rate % change year-on-year +5.00% +5.88% +3.03%
10th Percentile £300 £283 £263
90th Percentile £645 £631 £605
UK median daily rate £454 £450 £425
% change year-on-year +0.89% +5.88% +3.66%
Number of hourly rates quoted 2,177 1,851 2,228
England median hourly rate £21.00 £24.66 £22.50
Median hourly rate % change year-on-year -14.84% +9.60% +3.73%
10th Percentile £11.25 £11.25 £11.33
90th Percentile £50.00 £50.00 £48.00
UK median hourly rate £21.00 £24.87 £22.50
% change year-on-year -15.56% +10.53% +3.45%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in England.

Contractor daily rate trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Delivery in England over the 6 months to 19 October 2018.

Contractor daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in England.

Contractor hourly rate trend for Service Delivery in England

Service Delivery
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Delivery in England over the 6 months to 19 October 2018.

Contractor hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 630 £475 - 173
South East -15 381 £415 -2.35% 80
North of England +3 253 £448 +5.92% 98
Midlands -2 232 £436 +6.08% 87
West Midlands +10 195 £450 +5.88% 55
South West -14 139 £425 +5.59% 44
East of England +5 123 £415 -1.19% 40
North West -2 117 £419 +11.67% 41
Yorkshire +4 95 £450 +5.88% 49
North East -6 41 £388 -8.93% 8
East Midlands -42 35 £368 -11.45% 32
Service Delivery
UK

For the 6 months to 19 October 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 623 (35.34%) ITIL
2 427 (24.22%) Agile Software Development
3 384 (21.78%) Service Management
4 353 (20.02%) Finance
5 320 (18.15%) Microsoft
6 304 (17.24%) Project Management
7 292 (16.56%) Windows
8 272 (15.43%) Security Cleared
9 203 (11.51%) Stakeholder Management
10 189 (10.72%) Problem-Solving
11 183 (10.38%) SC Cleared
12 175 (9.93%) SLA
13 171 (9.70%) Active Directory
14 163 (9.25%) Scrum
15 162 (9.19%) Change Management
16 158 (8.96%) Analytical Skills
17 135 (7.66%) DevOps
18 130 (7.37%) Cisco
19 128 (7.26%) VMware
20 127 (7.20%) ITSM
21 122 (6.92%) Oracle
22 121 (6.86%) PRINCE2
23 120 (6.81%) Risk Management
23 120 (6.81%) Service Design
24 117 (6.64%) Incident Management
25 114 (6.47%) Firewall
26 110 (6.24%) Continuous Improvement
27 109 (6.18%) Management Information System
27 109 (6.18%) WAN
28 108 (6.13%) Service Delivery Management

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (3.23%) Confluence
1 57 (3.23%) SharePoint
2 34 (1.93%) MS Exchange
3 24 (1.36%) IIS
4 19 (1.08%) Skype for Business
5 17 (0.96%) Oracle SOA Suite
6 13 (0.74%) Apache
6 13 (0.74%) CMS
6 13 (0.74%) OpenStack
7 12 (0.68%) SharePoint 2013
7 12 (0.68%) WebLogic
8 10 (0.57%) Apache Spark
8 10 (0.57%) SharePoint 2010
9 8 (0.45%) Documentum
9 8 (0.45%) Exchange Server 2010
10 7 (0.40%) ArcGIS
10 7 (0.40%) Elasticsearch
10 7 (0.40%) Exchange Server 2013
10 7 (0.40%) Liferay
10 7 (0.40%) SAS
Applications
1 103 (5.84%) Microsoft Office
2 59 (3.35%) Microsoft Excel
3 27 (1.53%) Microsoft PowerPoint
4 26 (1.47%) MS Visio
5 23 (1.30%) Microsoft Project
6 3 (0.17%) Spreadsheet
7 2 (0.11%) AutoCAD
8 1 (0.057%) Acrobat
8 1 (0.057%) Photoshop
Business Applications
1 17 (0.96%) Dynamics AX
2 14 (0.79%) Dynamics CRM
3 12 (0.68%) Oracle EBS
4 8 (0.45%) Oracle EBS R12
4 8 (0.45%) Oracle ERP
4 8 (0.45%) SAP HR
5 7 (0.40%) Oracle Financials
6 6 (0.34%) SAP ERP
7 5 (0.28%) Eikon
7 5 (0.28%) Oracle Applications
7 5 (0.28%) Workday HCM
8 4 (0.23%) Dynamics NAV
8 4 (0.23%) Elite 3E
8 4 (0.23%) Oracle Retail
8 4 (0.23%) Remedy ITSM
8 4 (0.23%) SAP MM
9 3 (0.17%) Oracle CRM
9 3 (0.17%) Oracle General Ledger
9 3 (0.17%) PeopleSoft Financials
9 3 (0.17%) SAP FI
Cloud Services
1 103 (5.84%) Amazon AWS
2 96 (5.45%) Office 365
3 84 (4.76%) Microsoft Azure
4 39 (2.21%) IaaS
4 39 (2.21%) PaaS
4 39 (2.21%) SaaS
5 30 (1.70%) Cloud Computing
6 16 (0.91%) GitHub
7 13 (0.74%) Azure Active Directory
8 11 (0.62%) Slack
9 10 (0.57%) Google Analytics
10 9 (0.51%) OneDrive
11 8 (0.45%) SuccessFactors
12 6 (0.34%) AWS CloudFormation
13 4 (0.23%) Salesforce Service Cloud
14 3 (0.17%) G Suite
14 3 (0.17%) Serverless
15 2 (0.11%) Amazon CloudWatch
15 2 (0.11%) Amazon SQS
15 2 (0.11%) Apigee
Communications & Networking
1 114 (6.47%) Firewall
2 109 (6.18%) WAN
3 96 (5.45%) LAN
4 55 (3.12%) VPN
5 49 (2.78%) DNS
5 49 (2.78%) Network Security
6 42 (2.38%) SAN
7 35 (1.99%) DHCP
8 33 (1.87%) Wireless
9 32 (1.82%) Internet
10 31 (1.76%) TCP/IP
11 28 (1.59%) Skype
12 27 (1.53%) MPLS
13 25 (1.42%) VoIP
14 21 (1.19%) Wi-Fi
15 20 (1.13%) OSPF
15 20 (1.13%) SMS
16 18 (1.02%) VLAN
17 17 (0.96%) BGP
18 15 (0.85%) NetScaler
Database & Business Intelligence
1 67 (3.80%) SQL Server
2 36 (2.04%) Oracle Database
3 23 (1.30%) Oracle Reports
4 15 (0.85%) MongoDB
5 14 (0.79%) Power BI
6 13 (0.74%) Relational Database
7 11 (0.62%) Big Data
7 11 (0.62%) Data Warehouse
7 11 (0.62%) SQL Server 2012
8 10 (0.57%) Apache Hive
8 10 (0.57%) Hadoop
8 10 (0.57%) NoSQL
8 10 (0.57%) Oracle ODI
9 9 (0.51%) GIS
9 9 (0.51%) MySQL
10 8 (0.45%) SQL Server Integration Services
11 7 (0.40%) MS Access
11 7 (0.40%) Pentaho
12 6 (0.34%) QlikView
12 6 (0.34%) SQL Server Reporting Services
Development Applications
1 70 (3.97%) JIRA
2 37 (2.10%) Git (software)
2 37 (2.10%) Jenkins
3 21 (1.19%) Cucumber
4 17 (0.96%) gulp
5 15 (0.85%) Maven
6 13 (0.74%) WebDriver
7 12 (0.68%) Artifactory
7 12 (0.68%) Selenium
8 10 (0.57%) Atlassian Bamboo
8 10 (0.57%) Gatling
8 10 (0.57%) IntelliJ
8 10 (0.57%) MSI
8 10 (0.57%) Sublime Text
8 10 (0.57%) Visual Studio Code
9 7 (0.40%) Oracle Forms
9 7 (0.40%) Team Foundation Server
10 6 (0.34%) Sonatype Nexus
10 6 (0.34%) Visual Studio
11 5 (0.28%) TeamCity
General
1 353 (20.02%) Finance
2 88 (4.99%) Telecoms
3 72 (4.08%) Banking
4 64 (3.63%) Retail
5 57 (3.23%) Legal
6 28 (1.59%) Law
7 27 (1.53%) Marketing
8 20 (1.13%) Publishing
9 16 (0.91%) Manufacturing
10 14 (0.79%) Billing
11 13 (0.74%) Investment Banking
11 13 (0.74%) Local Government
11 13 (0.74%) Military
12 11 (0.62%) Corporate Banking
13 10 (0.57%) Electronics
13 10 (0.57%) Financial Institution
14 8 (0.45%) Back Office
15 7 (0.40%) Front Office
15 7 (0.40%) Mandarin Language
15 7 (0.40%) Pharmaceutical
Job Titles
1 336 (19.06%) Service Manager
2 254 (14.41%) Delivery Manager
3 240 (13.61%) Analyst
4 233 (13.22%) Services Delivery Manager
5 139 (7.88%) Project Manager
6 106 (6.01%) Architect
7 96 (5.45%) Developer
8 90 (5.10%) IT Manager
9 82 (4.65%) Service Analyst
10 74 (4.20%) Business Analyst
11 54 (3.06%) Technical Manager
12 53 (3.01%) IT Services Manager
13 52 (2.95%) Solutions Architect
13 52 (2.95%) Support Engineer
14 44 (2.50%) Service Desk Analyst
15 43 (2.44%) Transition Manager
16 39 (2.21%) Service Transition Manager
17 38 (2.16%) Desktop Support
18 36 (2.04%) Support Analyst
19 33 (1.87%) Senior Manager
Libraries, Frameworks & Software Standards
1 57 (3.23%) Web Services
2 46 (2.61%) Middleware
3 41 (2.33%) HTML
4 39 (2.21%) Oracle Fusion
5 37 (2.10%) XML
6 33 (1.87%) CSS
6 33 (1.87%) REST
7 30 (1.70%) Spring
8 27 (1.53%) .NET
9 25 (1.42%) HTML5
10 24 (1.36%) Node.js
11 21 (1.19%) Play Framework
12 20 (1.13%) Kafka
12 20 (1.13%) LESS
12 20 (1.13%) Spring Boot
12 20 (1.13%) Velocity
13 18 (1.02%) Gherkin
13 18 (1.02%) jQuery
14 17 (0.96%) LDAP
14 17 (0.96%) Sass
Miscellaneous
1 158 (8.96%) Analytical Skills
2 109 (6.18%) Management Information System
3 107 (6.07%) Data Centre
4 84 (4.76%) Self-Motivation
5 55 (3.12%) User Experience
6 43 (2.44%) Virtual Team
7 27 (1.53%) Blackberry
7 27 (1.53%) NHS
8 26 (1.47%) CMDB
9 19 (1.08%) Enterprise Software
9 19 (1.08%) Fat Client
9 19 (1.08%) Thin Client
10 18 (1.02%) Private Cloud
11 16 (0.91%) Driving Licence
12 13 (0.74%) Computer Science
12 13 (0.74%) Data Structures
12 13 (0.74%) Video Conferencing
13 12 (0.68%) Mobile App
13 12 (0.68%) Public Cloud
14 10 (0.57%) iPhone
Operating Systems
1 292 (16.56%) Windows
2 97 (5.50%) Windows Server
3 89 (5.05%) Linux
4 79 (4.48%) Unix
5 75 (4.25%) Windows 10
6 74 (4.20%) Windows 7
7 57 (3.23%) Windows Server 2012
8 42 (2.38%) Windows Server 2008
9 26 (1.47%) Android
10 22 (1.25%) Apple iOS
10 22 (1.25%) Solaris
11 16 (0.91%) Mac OS X
12 14 (0.79%) Mac OS
13 13 (0.74%) Red Hat Enterprise Linux
14 12 (0.68%) CentOS
15 11 (0.62%) Ubuntu
16 8 (0.45%) Windows Server 2003
16 8 (0.45%) Windows XP
17 7 (0.40%) Windows 8
18 5 (0.28%) AIX
Processes & Methodologies
1 623 (35.34%) ITIL
2 427 (24.22%) Agile Software Development
3 384 (21.78%) Service Management
4 304 (17.24%) Project Management
5 203 (11.51%) Stakeholder Management
6 189 (10.72%) Problem-Solving
7 163 (9.25%) Scrum
8 162 (9.19%) Change Management
9 135 (7.66%) DevOps
10 127 (7.20%) ITSM
11 121 (6.86%) PRINCE2
12 120 (6.81%) Risk Management
12 120 (6.81%) Service Design
13 117 (6.64%) Incident Management
14 110 (6.24%) Continuous Improvement
15 108 (6.13%) Service Delivery Management
16 107 (6.07%) ITIL V3
17 104 (5.90%) Problem Management
18 88 (4.99%) Decision-Making
18 88 (4.99%) Mentoring
Programming Languages
1 85 (4.82%) SQL
2 69 (3.91%) Java
3 54 (3.06%) JavaScript
4 35 (1.99%) PowerShell
5 25 (1.42%) Python
6 24 (1.36%) Ruby
7 23 (1.30%) C
8 21 (1.19%) Scala
9 19 (1.08%) Bash Shell
10 18 (1.02%) C#
10 18 (1.02%) Perl
10 18 (1.02%) PL/SQL
11 10 (0.57%) Groovy
12 8 (0.45%) Java 8
13 7 (0.40%) Go
13 7 (0.40%) PHP
13 7 (0.40%) T-SQL
14 6 (0.34%) ABAP
14 6 (0.34%) VBA
15 5 (0.28%) VBScript
Qualifications
1 272 (15.43%) Security Cleared
2 183 (10.38%) SC Cleared
3 105 (5.96%) Degree
4 76 (4.31%) ITIL Certification
5 71 (4.03%) DV Cleared
6 47 (2.67%) Cisco Certification
7 43 (2.44%) Microsoft Certification
8 30 (1.70%) CCNA
9 28 (1.59%) PRINCE2 Practitioner
10 27 (1.53%) MCP
10 27 (1.53%) MCSE
11 24 (1.36%) CISSP
12 22 (1.25%) PRINCE2 Certification
13 21 (1.19%) ITIL Foundation Certificate
14 20 (1.13%) CCNP
15 17 (0.96%) BPSS Clearance
16 15 (0.85%) MCITP
17 12 (0.68%) CISM
17 12 (0.68%) CISMP
18 11 (0.62%) Computer Science Degree
Quality Assurance & Compliance
1 175 (9.93%) SLA
2 69 (3.91%) QA
3 35 (1.99%) GDPR
4 31 (1.76%) PMO
5 26 (1.47%) ISO/IEC 27001
6 12 (0.68%) Data Quality
6 12 (0.68%) JSP 440
7 8 (0.45%) Sarbanes-Oxley
8 7 (0.40%) ISO/IEC 19770
9 3 (0.17%) COBIT
9 3 (0.17%) Cyber Essentials
9 3 (0.17%) Cyber Essentials PLUS
9 3 (0.17%) Disclosure Scotland
9 3 (0.17%) ISO/IEC 20000
9 3 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.17%) PCI DSS
9 3 (0.17%) WCAG
10 2 (0.11%) ISO/IEC 27005
10 2 (0.11%) PMBOK
11 1 (0.057%) PSD2
System Software
1 171 (9.70%) Active Directory
2 96 (5.45%) VMware Infrastructure
3 34 (1.93%) Docker
3 34 (1.93%) Hyper-V
4 23 (1.30%) Microsoft App-V
5 22 (1.25%) VMware ESXi
6 20 (1.13%) XenDesktop
7 19 (1.08%) XenApp
8 16 (0.91%) VMware Workstation
9 11 (0.62%) vSphere
10 8 (0.45%) Firmware
10 8 (0.45%) Terminal Services
10 8 (0.45%) Virtual Desktop
11 6 (0.34%) HDFS
11 6 (0.34%) Virtual Machines
12 5 (0.28%) BitLocker
13 4 (0.23%) KVM
13 4 (0.23%) LXC
14 3 (0.17%) DFS Replication
14 3 (0.17%) Terminal Server
Systems Management
1 80 (4.54%) SCCM
2 35 (1.99%) SCOM
3 26 (1.47%) Ansible
3 26 (1.47%) Single Sign-On
4 22 (1.25%) Kubernetes
4 22 (1.25%) Puppet
5 16 (0.91%) vCenter Server
6 14 (0.79%) Kibana
6 14 (0.79%) Microsoft Intune
7 12 (0.68%) Grafana
7 12 (0.68%) Opscode Chef
7 12 (0.68%) SCOrch
7 12 (0.68%) Terraform
8 10 (0.57%) Graphite
9 9 (0.51%) SafeCom
10 8 (0.45%) NetBackup
11 7 (0.40%) XenMobile
12 6 (0.34%) Ambari
12 6 (0.34%) Hadoop YARN
12 6 (0.34%) Oozie
Vendors
1 320 (18.15%) Microsoft
2 130 (7.37%) Cisco
3 128 (7.26%) VMware
4 122 (6.92%) Oracle
5 97 (5.50%) Citrix
6 61 (3.46%) SAP
7 51 (2.89%) ServiceNow
8 40 (2.27%) NetApp
9 38 (2.16%) HP
10 32 (1.82%) Juniper
11 31 (1.76%) McAfee
12 30 (1.70%) Apple
13 24 (1.36%) CheckPoint
13 24 (1.36%) Workday
14 23 (1.30%) Red Hat
15 22 (1.25%) F5
15 22 (1.25%) Remedy
16 19 (1.08%) Splunk
17 18 (1.02%) Huawei
17 18 (1.02%) Meraki