Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 19 September 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Sep 2026
Same period 2025 Same period 2024
Rank 115 103 137
Rank change year-on-year -12 +34 -9
Contract jobs citing Service Delivery 1,065 721 582
As % of all contract jobs in England 2.29% 2.59% 1.77%
As % of the Processes & Methodologies category 2.70% 2.85% 2.05%
Number of daily rates quoted 645 399 292
10th Percentile £226 £191 £210
25th Percentile £413 £315 £322
Median daily rate (50th Percentile) £515 £450 £495
Median % change year-on-year +14.44% -9.09% -3.41%
75th Percentile £600 £575 £590
90th Percentile £716 £675 £688
UK median daily rate £515 £450 £475
% change year-on-year +14.44% -5.26% -7.50%
Number of hourly rates quoted 114 111 102
10th Percentile £13.58 £13.25 £14.23
25th Percentile £16.09 £14.99 £15.00
Median hourly rate £17.87 £17.87 £16.23
Median % change year-on-year - +10.10% -12.27%
75th Percentile £21.94 £23.48 £16.85
90th Percentile £69.28 £42.50 £18.00
UK median hourly rate £17.87 £17.30 £16.23
% change year-on-year +3.29% +6.59% -14.26%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 39,448 25,281 28,365
As % of all contract IT jobs advertised in England 84.75% 90.90% 86.09%
Number of daily rates quoted 24,130 16,062 17,635
10th Percentile £325 £300 £313
25th Percentile £425 £405 £420
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -4.55%
75th Percentile £638 £625 £645
90th Percentile £738 £738 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.78%
Number of hourly rates quoted 2,805 1,509 1,303
10th Percentile £14.00 £14.38 £15.00
25th Percentile £17.75 £17.79 £20.00
Median hourly rate £42.50 £25.15 £43.00
Median % change year-on-year +68.99% -41.51% -3.37%
75th Percentile £68.00 £50.00 £66.55
90th Percentile £80.00 £68.00 £75.00
UK median hourly rate £40.00 £25.15 £43.00
% change year-on-year +59.05% -41.51% -1.91%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 19 September 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 19 September 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 19 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -1 389 £525 +5.00% 906
South East +27 279 £538 +19.44% 342
North of England -65 136 £500 +24.84% 299
South West -25 99 £525 +41.70% 126
Midlands -38 92 £481 +19.65% 198
North West -60 68 £525 +16.67% 172
East of England -25 58 £476 +65.65% 121
West Midlands -43 53 £491 +22.75% 123
Yorkshire -35 47 £500 +25.00% 84
East Midlands -13 39 £450 +1.90% 75
North East -37 23 £450 +54.11% 48
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 51 (4.79%) SharePoint
2 26 (2.44%) Microsoft Exchange
3 25 (2.35%) Confluence
4 6 (0.56%) OpenStack
5 3 (0.28%) Oracle Workflow
6 1 (0.094%) Apache
6 1 (0.094%) CICS
6 1 (0.094%) Documentum
6 1 (0.094%) Exchange Server 2013
6 1 (0.094%) JBoss
6 1 (0.094%) NetWeaver
6 1 (0.094%) nginx
6 1 (0.094%) SAS
6 1 (0.094%) SharePoint Server
Applications
1 53 (4.98%) Microsoft Excel
2 49 (4.60%) Microsoft Office
3 16 (1.50%) Microsoft PowerPoint
4 8 (0.75%) Microsoft Project
5 5 (0.47%) Spreadsheet
6 3 (0.28%) Chatbot
6 3 (0.28%) MS Visio
7 1 (0.094%) LaTeX
7 1 (0.094%) Maple
Business Applications
1 24 (2.25%) Remedy ITSM
2 9 (0.85%) ContrOCC
2 9 (0.85%) Dynamics CRM
3 5 (0.47%) Oracle Applications
3 5 (0.47%) SAP S/4HANA
4 4 (0.38%) NEC Housing
4 4 (0.38%) Oracle ERP
5 3 (0.28%) Loan IQ
5 3 (0.28%) SAP HCM
6 2 (0.19%) Primavera
6 2 (0.19%) SAP Payroll
6 2 (0.19%) SAP PS
6 2 (0.19%) Sparx Enterprise Architect
6 2 (0.19%) SystmOne
7 1 (0.094%) SAP HR
7 1 (0.094%) SAP PM
Cloud Services
1 138 (12.96%) Azure
2 128 (12.02%) Microsoft 365
3 70 (6.57%) Entra ID
4 69 (6.48%) AWS
5 52 (4.88%) Power Platform
6 31 (2.91%) SaaS
7 25 (2.35%) Azure DevOps
8 22 (2.07%) SuccessFactors
9 19 (1.78%) GCP
10 15 (1.41%) PaaS
11 14 (1.31%) IaaS
11 14 (1.31%) OCI
11 14 (1.31%) Serverless
12 13 (1.22%) OneDrive
13 12 (1.13%) Dynamics 365
13 12 (1.13%) Microsoft Purview
14 11 (1.03%) PowerApps
15 10 (0.94%) GitHub
15 10 (0.94%) Google Workspace
15 10 (0.94%) Power Automate
Communications & Networking
1 46 (4.32%) DNS
2 40 (3.76%) Firewall
3 36 (3.38%) VPN
4 24 (2.25%) DHCP
5 22 (2.07%) WAN
6 21 (1.97%) LAN
7 20 (1.88%) Network Security
8 18 (1.69%) TCP/IP
9 15 (1.41%) Wi-Fi
10 14 (1.31%) 5G
10 14 (1.31%) Diameter Protocol
11 13 (1.22%) VLAN
12 12 (1.13%) MPLS
13 11 (1.03%) Wireless
14 10 (0.94%) SAN
14 10 (0.94%) SSL
15 9 (0.85%) BGP
15 9 (0.85%) DMZ
15 9 (0.85%) SD-WAN
16 8 (0.75%) VoWiFi
Database & Business Intelligence
1 31 (2.91%) Power BI
2 15 (1.41%) SQL Server
3 11 (1.03%) MySQL
4 6 (0.56%) Oracle Reports
5 5 (0.47%) Data Warehouse
5 5 (0.47%) MongoDB
6 4 (0.38%) DocumentDB
6 4 (0.38%) Tableau
7 3 (0.28%) Amazon Redshift
7 3 (0.28%) Db2
7 3 (0.28%) GIS
7 3 (0.28%) Oracle BI Publisher
7 3 (0.28%) Pentaho
8 2 (0.19%) Amazon Athena
8 2 (0.19%) Azure SQL Database
8 2 (0.19%) Data Mining
8 2 (0.19%) Metadata
8 2 (0.19%) NoSQL
8 2 (0.19%) Oracle Database
8 2 (0.19%) PostgreSQL
Development Applications
1 55 (5.16%) JIRA
2 14 (1.31%) GitLab
3 13 (1.22%) Git
4 7 (0.66%) Jenkins
5 4 (0.38%) Chocolatey
5 4 (0.38%) ScriptRunner
6 3 (0.28%) Eclipse
7 1 (0.094%) Atlassian Bamboo
7 1 (0.094%) Bitbucket
7 1 (0.094%) MSI
7 1 (0.094%) Snyk
7 1 (0.094%) SonarQube
General
1 422 (39.62%) Social Skills
2 202 (18.97%) Public Sector
3 193 (18.12%) Analytical Skills
4 164 (15.40%) Finance
5 75 (7.04%) Organisational Skills
6 60 (5.63%) Local Government
7 41 (3.85%) Influencing Skills
7 41 (3.85%) Telecoms
8 35 (3.29%) Banking
9 34 (3.19%) Military
10 27 (2.54%) Retail
11 25 (2.35%) Legal
12 21 (1.97%) Inclusion and Diversity
13 19 (1.78%) Documentation Skills
14 12 (1.13%) Manufacturing
15 10 (0.94%) Law
16 9 (0.85%) Front Office
17 7 (0.66%) Investment Banking
17 7 (0.66%) Presentation Skills
18 6 (0.56%) Billing
Job Titles
1 114 (10.70%) Analyst
2 112 (10.52%) Service Manager
3 90 (8.45%) Delivery Manager
4 89 (8.36%) Senior
5 87 (8.17%) Lead
6 67 (6.29%) Service Delivery Manager
7 64 (6.01%) Support Engineer
8 52 (4.88%) Architect
8 52 (4.88%) IT Manager
9 45 (4.23%) IT Support
10 37 (3.47%) Consultant
11 35 (3.29%) Service Analyst
12 34 (3.19%) Developer
13 31 (2.91%) Infrastructure Engineer
14 30 (2.82%) Administrator
14 30 (2.82%) Project Manager
15 28 (2.63%) IT Engineer
16 24 (2.25%) Change Manager
16 24 (2.25%) IT Analyst
16 24 (2.25%) IT Services Manager
Libraries, Frameworks & Software Standards
1 32 (3.00%) REST
2 31 (2.91%) Terraform
3 11 (1.03%) SOAP
4 10 (0.94%) AngularJS
4 10 (0.94%) Oracle Fusion
5 7 (0.66%) Middleware
5 7 (0.66%) Node.js
6 6 (0.56%) Express.js
6 6 (0.56%) Handlebars
6 6 (0.56%) Jest
6 6 (0.56%) XML
7 5 (0.47%) CSS
7 5 (0.47%) Elastic Stack
7 5 (0.47%) Kafka
7 5 (0.47%) Web Services
8 4 (0.38%) HTML
8 4 (0.38%) MEAN Stack
8 4 (0.38%) Microsoft Graph
8 4 (0.38%) OAuth
8 4 (0.38%) SAP Fiori
Miscellaneous
1 119 (11.17%) Onboarding
2 40 (3.76%) Management Information System
3 38 (3.57%) Product Ownership
4 29 (2.72%) Self-Motivation
5 26 (2.44%) CMDB
5 26 (2.44%) Enterprise Software
6 21 (1.97%) Security Posture
7 20 (1.88%) Cloud Native
8 18 (1.69%) Data Protection Act
9 15 (1.41%) Data Centre
9 15 (1.41%) Operational Technology
10 14 (1.31%) Cyber Threat
11 13 (1.22%) NHS
11 13 (1.22%) Video Conferencing
12 12 (1.13%) Analytical Mindset
13 11 (1.03%) Security Operations Centre
13 11 (1.03%) Virtual Team
14 10 (0.94%) Cloud Security Posture
14 10 (0.94%) Hybrid Cloud
15 9 (0.85%) Driving Licence
Operating Systems
1 157 (14.74%) Windows
2 39 (3.66%) Linux
3 31 (2.91%) Windows Server
4 28 (2.63%) Windows 10
5 27 (2.54%) Android
6 21 (1.97%) Mac OS
7 15 (1.41%) Apple iOS
7 15 (1.41%) Windows Server 2019
8 10 (0.94%) Unix
9 7 (0.66%) Red Hat Enterprise Linux
10 3 (0.28%) VMS
11 2 (0.19%) Solaris
11 2 (0.19%) SUSE
12 1 (0.094%) OpenVMS
12 1 (0.094%) SUSE Linux Enterprise Server
12 1 (0.094%) Windows 7
12 1 (0.094%) Windows Server 2008
12 1 (0.094%) Windows Server 2012
12 1 (0.094%) Windows Server 2016
12 1 (0.094%) zOS
Processes & Methodologies
1 351 (32.96%) Continuous Improvement
2 340 (31.92%) ITIL
3 306 (28.73%) Service Management
4 272 (25.54%) Stakeholder Management
5 268 (25.16%) ITSM
6 257 (24.13%) Problem-Solving
7 210 (19.72%) Agile
8 151 (14.18%) Stakeholder Engagement
9 142 (13.33%) Change Management
10 122 (11.46%) Customer Service
11 113 (10.61%) Decision-Making
12 96 (9.01%) Roadmaps
13 94 (8.83%) Incident Management
14 86 (8.08%) Cybersecurity
15 81 (7.61%) Project Delivery
16 80 (7.51%) AI
16 80 (7.51%) Technical Leadership
17 79 (7.42%) Project Management
18 74 (6.95%) DevOps
19 70 (6.57%) Process Improvement
Programming Languages
1 44 (4.13%) PowerShell
2 40 (3.76%) Python
3 36 (3.38%) SQL
4 26 (2.44%) JavaScript
5 19 (1.78%) Bash
6 7 (0.66%) C#
6 7 (0.66%) TypeScript
7 6 (0.56%) Groovy
7 6 (0.56%) Java
8 5 (0.47%) Bicep
9 4 (0.38%) Perl
9 4 (0.38%) Shell Script
10 3 (0.28%) ABAP
10 3 (0.28%) Scala
11 2 (0.19%) R
12 1 (0.094%) ActionScript
12 1 (0.094%) ActionScript 2.0
12 1 (0.094%) Data Analysis Expressions
12 1 (0.094%) Google Apps Script
12 1 (0.094%) Kotlin
Qualifications
1 312 (29.30%) Security Cleared
2 199 (18.69%) SC Cleared
3 95 (8.92%) DV Cleared
4 71 (6.67%) Degree
5 34 (3.19%) PMP
6 30 (2.82%) PMI Certification
7 26 (2.44%) ITIL Certification
8 21 (1.97%) BPSS Clearance
9 18 (1.69%) ITIL Foundation Certificate
10 17 (1.60%) Computer Science Degree
11 16 (1.50%) CISSP
12 14 (1.31%) Microsoft Certification
13 13 (1.22%) Azure Certification
14 9 (0.85%) AWS Certification
14 9 (0.85%) CISM
15 8 (0.75%) DBS Check
16 7 (0.66%) Cisco Certification
16 7 (0.66%) Master's Degree
16 7 (0.66%) Network+ Certification
17 5 (0.47%) A+ Certification
Quality Assurance & Compliance
1 71 (6.67%) SLA
2 40 (3.76%) QA
3 31 (2.91%) Data Quality
3 31 (2.91%) GRC
3 31 (2.91%) ISO/IEC 27001
4 27 (2.54%) GDPR
5 23 (2.16%) NIST
6 22 (2.07%) Accessibility
7 21 (1.97%) PMO
8 17 (1.60%) ISO/IEC 20000
9 16 (1.50%) Cyber Essentials
10 15 (1.41%) NCSC
11 11 (1.03%) ISO 9001
12 8 (0.75%) Cyber Essentials PLUS
13 6 (0.56%) WCAG
14 5 (0.47%) PCI DSS
15 4 (0.38%) Actionable Recommendations
15 4 (0.38%) Sarbanes-Oxley
16 3 (0.28%) NIST 800
17 2 (0.19%) ISO 22301
System Software
1 92 (8.64%) Active Directory
2 51 (4.79%) VMware Infrastructure
3 24 (2.25%) VMware ESXi
4 18 (1.69%) vSphere
5 14 (1.31%) Virtual Desktop
6 12 (1.13%) Docker
7 10 (0.94%) Hyper-V
8 4 (0.38%) Firmware
8 4 (0.38%) Virtual Machines
9 2 (0.19%) ACF2
9 2 (0.19%) OpenAM
9 2 (0.19%) RACF
9 2 (0.19%) VMware NSX
10 1 (0.094%) Slurm Workload Manager
10 1 (0.094%) UAG
Systems Management
1 46 (4.32%) Microsoft Intune
2 30 (2.82%) SCCM
3 25 (2.35%) Kubernetes
4 17 (1.60%) vCenter Server
5 15 (1.41%) SCOM
6 13 (1.22%) Ansible
7 7 (0.66%) Single Sign-On
8 6 (0.56%) FortiGate
8 6 (0.56%) WSUS
9 4 (0.38%) Nessus
10 3 (0.28%) Active Directory Federation Services
10 3 (0.28%) Istio
10 3 (0.28%) Jamf Pro
10 3 (0.28%) NetBackup
10 3 (0.28%) Progress Chef
10 3 (0.28%) Puppet
11 2 (0.19%) Nagios
11 2 (0.19%) SCSM
12 1 (0.094%) Grafana
12 1 (0.094%) PowerCLI
Vendors
1 233 (21.88%) Microsoft
2 190 (17.84%) ServiceNow
3 63 (5.92%) VMware
4 41 (3.85%) SAP
5 36 (3.38%) Oracle
6 30 (2.82%) Cisco
7 27 (2.54%) Remedy
8 18 (1.69%) SolarWinds
9 16 (1.50%) Google
10 14 (1.31%) Citrix
11 13 (1.22%) Nokia
12 12 (1.13%) BMC
13 11 (1.03%) Apple
13 11 (1.03%) Broadcom
13 11 (1.03%) Dynatrace
14 10 (0.94%) Ericsson
15 9 (0.85%) Splunk
15 9 (0.85%) Veeam
15 9 (0.85%) Workday
16 8 (0.75%) Tanium