Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 5 September 2026, with comparisons to the same periods in the previous two years.

6 months to
5 Sep 2026
Same period 2025 Same period 2024
Rank 119 104 139
Rank change year-on-year -15 +35 -8
Contract jobs citing Service Delivery 1,038 694 568
As % of all contract jobs in England 2.26% 2.53% 1.75%
As % of the Processes & Methodologies category 2.67% 2.79% 2.04%
Number of daily rates quoted 637 387 307
10th Percentile £225 £200 £216
25th Percentile £413 £350 £350
Median daily rate (50th Percentile) £513 £450 £500
Median % change year-on-year +13.89% -10.00% -2.53%
75th Percentile £600 £575 £588
90th Percentile £709 £675 £688
UK median daily rate £500 £450 £475
% change year-on-year +11.11% -5.26% -9.52%
Number of hourly rates quoted 112 104 100
10th Percentile £13.53 £13.25 £14.16
25th Percentile £16.25 £14.84 £15.00
Median hourly rate £17.87 £17.30 £16.23
Median % change year-on-year +3.29% +6.59% -14.26%
75th Percentile £21.45 £22.82 £16.85
90th Percentile £50.00 £33.23 £18.21
UK median hourly rate £17.87 £17.30 £16.23
% change year-on-year +3.29% +6.59% -14.58%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,940 24,864 27,870
As % of all contract IT jobs advertised in England 84.85% 90.76% 85.86%
Number of daily rates quoted 24,004 15,800 17,728
10th Percentile £325 £300 £313
25th Percentile £425 £404 £425
Median daily rate (50th Percentile) £525 £509 £525
Median % change year-on-year +3.05% -2.96% -4.55%
75th Percentile £636 £626 £650
90th Percentile £738 £738 £751
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -3.67%
Number of hourly rates quoted 2,613 1,459 1,377
10th Percentile £14.22 £14.24 £14.43
25th Percentile £18.31 £17.79 £20.00
Median hourly rate £43.56 £25.15 £43.00
Median % change year-on-year +73.20% -41.51% +1.18%
75th Percentile £68.00 £50.00 £66.50
90th Percentile £80.00 £68.75 £75.00
UK median hourly rate £41.00 £25.15 £42.88
% change year-on-year +63.02% -41.35% +3.33%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 5 September 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 5 September 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 5 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +3 393 £525 +5.00% 787
South East +19 279 £525 +16.67% 346
North of England -72 117 £500 +23.46% 266
South West -12 102 £508 +35.33% 138
Midlands -48 85 £481 +15.69% 186
North West -70 57 £525 +15.07% 156
East of England -27 53 £425 +88.89% 108
West Midlands -44 47 £481 +19.65% 119
Yorkshire -44 43 £500 +25.00% 72
East Midlands -16 38 £450 +1.90% 69
North East -28 19 £400 - 43
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 49 (4.72%) SharePoint
2 26 (2.50%) Microsoft Exchange
3 24 (2.31%) Confluence
4 6 (0.58%) OpenStack
5 1 (0.096%) Apache
5 1 (0.096%) Apache Spark
5 1 (0.096%) CICS
5 1 (0.096%) Documentum
5 1 (0.096%) Exchange Server 2013
5 1 (0.096%) JBoss
5 1 (0.096%) NetWeaver
5 1 (0.096%) nginx
5 1 (0.096%) Oracle Workflow
5 1 (0.096%) SAS
5 1 (0.096%) SharePoint Server
Applications
1 48 (4.62%) Microsoft Excel
1 48 (4.62%) Microsoft Office
2 17 (1.64%) Microsoft PowerPoint
3 8 (0.77%) Microsoft Project
4 5 (0.48%) Spreadsheet
5 3 (0.29%) Chatbot
5 3 (0.29%) MS Visio
6 1 (0.096%) LaTeX
6 1 (0.096%) Maple
Business Applications
1 25 (2.41%) Remedy ITSM
2 11 (1.06%) ContrOCC
3 7 (0.67%) Dynamics CRM
4 5 (0.48%) NEC Housing
4 5 (0.48%) Oracle Applications
4 5 (0.48%) SAP S/4HANA
5 4 (0.39%) Oracle ERP
6 3 (0.29%) Loan IQ
7 2 (0.19%) Primavera
7 2 (0.19%) SAP HCM
7 2 (0.19%) SAP PS
7 2 (0.19%) Sparx Enterprise Architect
7 2 (0.19%) SystmOne
8 1 (0.096%) SAP Payroll
8 1 (0.096%) SAP PM
Cloud Services
1 133 (12.81%) Azure
2 124 (11.95%) Microsoft 365
3 69 (6.65%) AWS
4 68 (6.55%) Entra ID
5 51 (4.91%) Power Platform
6 28 (2.70%) SaaS
7 24 (2.31%) Azure DevOps
8 19 (1.83%) SuccessFactors
9 18 (1.73%) GCP
10 15 (1.45%) OCI
10 15 (1.45%) PaaS
10 15 (1.45%) Serverless
11 14 (1.35%) IaaS
12 12 (1.16%) Microsoft Purview
13 11 (1.06%) GitHub
14 10 (0.96%) OneDrive
14 10 (0.96%) PowerApps
15 9 (0.87%) Azure Functions
15 9 (0.87%) Dynamics 365
15 9 (0.87%) Power Automate
Communications & Networking
1 37 (3.56%) DNS
1 37 (3.56%) Firewall
2 35 (3.37%) VPN
3 24 (2.31%) WAN
4 23 (2.22%) LAN
5 21 (2.02%) Network Security
6 20 (1.93%) DHCP
7 15 (1.45%) TCP/IP
8 14 (1.35%) 5G
8 14 (1.35%) Diameter Protocol
8 14 (1.35%) Wi-Fi
9 12 (1.16%) Wireless
10 11 (1.06%) VLAN
11 10 (0.96%) MPLS
11 10 (0.96%) SAN
11 10 (0.96%) SD-WAN
12 9 (0.87%) DMZ
13 8 (0.77%) ATM
13 8 (0.77%) VoLTE
13 8 (0.77%) VoWiFi
Database & Business Intelligence
1 36 (3.47%) Power BI
2 16 (1.54%) SQL Server
3 12 (1.16%) MySQL
4 6 (0.58%) MongoDB
4 6 (0.58%) Oracle Reports
4 6 (0.58%) Tableau
5 5 (0.48%) Data Warehouse
6 4 (0.39%) DocumentDB
6 4 (0.39%) Metadata
7 3 (0.29%) Amazon Redshift
7 3 (0.29%) Data Mining
7 3 (0.29%) Db2
7 3 (0.29%) GIS
7 3 (0.29%) NoSQL
7 3 (0.29%) Oracle BI Publisher
7 3 (0.29%) Pentaho
7 3 (0.29%) PostgreSQL
8 2 (0.19%) Azure SQL Database
8 2 (0.19%) Oracle Database
8 2 (0.19%) Redis
Development Applications
1 54 (5.20%) JIRA
2 13 (1.25%) Git
2 13 (1.25%) GitLab
3 7 (0.67%) Jenkins
4 4 (0.39%) Chocolatey
4 4 (0.39%) ScriptRunner
5 3 (0.29%) Eclipse
6 1 (0.096%) Atlassian Bamboo
6 1 (0.096%) Bitbucket
6 1 (0.096%) MSI
6 1 (0.096%) Robot Framework
6 1 (0.096%) Snyk
6 1 (0.096%) SonarQube
General
1 398 (38.34%) Social Skills
2 198 (19.08%) Public Sector
3 189 (18.21%) Analytical Skills
4 157 (15.13%) Finance
5 74 (7.13%) Organisational Skills
6 63 (6.07%) Local Government
7 41 (3.95%) Telecoms
8 39 (3.76%) Influencing Skills
9 34 (3.28%) Banking
10 30 (2.89%) Military
11 28 (2.70%) Retail
12 22 (2.12%) Inclusion and Diversity
13 21 (2.02%) Legal
14 16 (1.54%) Documentation Skills
15 10 (0.96%) Law
16 9 (0.87%) Front Office
17 8 (0.77%) Manufacturing
18 7 (0.67%) Investment Banking
18 7 (0.67%) Presentation Skills
19 6 (0.58%) Financial Institution
Job Titles
1 123 (11.85%) Service Manager
2 115 (11.08%) Analyst
3 94 (9.06%) Delivery Manager
4 87 (8.38%) Senior
5 82 (7.90%) Lead
6 72 (6.94%) Service Delivery Manager
7 59 (5.68%) Support Engineer
8 50 (4.82%) Architect
8 50 (4.82%) IT Manager
9 42 (4.05%) IT Support
10 35 (3.37%) Service Analyst
11 34 (3.28%) Developer
12 33 (3.18%) Consultant
13 31 (2.99%) Infrastructure Engineer
13 31 (2.99%) Project Manager
14 27 (2.60%) Administrator
14 27 (2.60%) IT Engineer
15 24 (2.31%) Change Manager
15 24 (2.31%) IT Analyst
16 23 (2.22%) IT Services Manager
Libraries, Frameworks & Software Standards
1 33 (3.18%) REST
2 30 (2.89%) Terraform
3 11 (1.06%) Oracle Fusion
3 11 (1.06%) SOAP
4 10 (0.96%) AngularJS
5 7 (0.67%) Node.js
6 6 (0.58%) Express.js
6 6 (0.58%) Handlebars
6 6 (0.58%) Jest
6 6 (0.58%) Kafka
6 6 (0.58%) XML
7 5 (0.48%) CSS
7 5 (0.48%) Elastic Stack
7 5 (0.48%) Middleware
7 5 (0.48%) Web Services
8 4 (0.39%) HTML
8 4 (0.39%) MEAN Stack
8 4 (0.39%) Microsoft Graph
8 4 (0.39%) Nunjucks
8 4 (0.39%) OAuth
Miscellaneous
1 110 (10.60%) Onboarding
2 41 (3.95%) Product Ownership
3 36 (3.47%) Management Information System
4 26 (2.50%) Self-Motivation
5 25 (2.41%) CMDB
6 24 (2.31%) Enterprise Software
7 21 (2.02%) Security Posture
8 20 (1.93%) Cloud Native
9 19 (1.83%) Data Protection Act
10 16 (1.54%) Data Centre
11 15 (1.45%) Operational Technology
12 14 (1.35%) Cyber Threat
13 13 (1.25%) Video Conferencing
13 13 (1.25%) Virtual Team
14 12 (1.16%) Analytical Mindset
15 11 (1.06%) NHS
15 11 (1.06%) Security Operations Centre
16 10 (0.96%) Cloud Security Posture
16 10 (0.96%) Hybrid Cloud
17 8 (0.77%) Data Structures
Operating Systems
1 157 (15.13%) Windows
2 37 (3.56%) Linux
3 33 (3.18%) Windows Server
4 28 (2.70%) Windows 10
5 25 (2.41%) Android
6 21 (2.02%) Mac OS
7 14 (1.35%) Apple iOS
8 12 (1.16%) Windows Server 2019
9 9 (0.87%) Unix
10 6 (0.58%) Red Hat Enterprise Linux
11 2 (0.19%) Solaris
11 2 (0.19%) VMS
12 1 (0.096%) AIX
12 1 (0.096%) OpenVMS
12 1 (0.096%) Oracle Linux
12 1 (0.096%) SUSE
12 1 (0.096%) Windows 7
12 1 (0.096%) Windows Server 2008
12 1 (0.096%) Windows Server 2012
12 1 (0.096%) zOS
Processes & Methodologies
1 337 (32.47%) ITIL
2 329 (31.70%) Continuous Improvement
3 295 (28.42%) Service Management
4 266 (25.63%) ITSM
5 256 (24.66%) Stakeholder Management
6 249 (23.99%) Problem-Solving
7 216 (20.81%) Agile
8 144 (13.87%) Change Management
9 143 (13.78%) Stakeholder Engagement
10 109 (10.50%) Customer Service
10 109 (10.50%) Decision-Making
11 93 (8.96%) Incident Management
12 91 (8.77%) Roadmaps
13 82 (7.90%) Cybersecurity
14 78 (7.51%) AI
14 78 (7.51%) Project Delivery
15 74 (7.13%) Project Management
16 73 (7.03%) DevOps
16 73 (7.03%) Technical Leadership
17 67 (6.45%) Analytics
Programming Languages
1 43 (4.14%) PowerShell
2 40 (3.85%) Python
3 39 (3.76%) SQL
4 26 (2.50%) JavaScript
5 20 (1.93%) Bash
6 8 (0.77%) C#
7 7 (0.67%) Java
7 7 (0.67%) TypeScript
8 6 (0.58%) Groovy
9 5 (0.48%) Bicep
10 4 (0.39%) Perl
11 3 (0.29%) ABAP
11 3 (0.29%) Scala
11 3 (0.29%) Shell Script
12 2 (0.19%) R
13 1 (0.096%) ActionScript
13 1 (0.096%) ActionScript 2.0
13 1 (0.096%) Data Analysis Expressions
13 1 (0.096%) JCL
13 1 (0.096%) Kotlin
Qualifications
1 300 (28.90%) Security Cleared
2 193 (18.59%) SC Cleared
3 94 (9.06%) DV Cleared
4 71 (6.84%) Degree
5 35 (3.37%) PMP
6 31 (2.99%) PMI Certification
7 28 (2.70%) ITIL Certification
8 20 (1.93%) BPSS Clearance
9 19 (1.83%) ITIL Foundation Certificate
10 18 (1.73%) Computer Science Degree
11 17 (1.64%) CISSP
12 14 (1.35%) Microsoft Certification
13 13 (1.25%) Azure Certification
14 10 (0.96%) DBS Check
15 9 (0.87%) AWS Certification
15 9 (0.87%) CISM
15 9 (0.87%) Master's Degree
16 7 (0.67%) Cisco Certification
16 7 (0.67%) Network+ Certification
17 6 (0.58%) HNC
Quality Assurance & Compliance
1 77 (7.42%) SLA
2 41 (3.95%) QA
3 32 (3.08%) Data Quality
4 30 (2.89%) GRC
4 30 (2.89%) ISO/IEC 27001
5 27 (2.60%) GDPR
6 24 (2.31%) Accessibility
7 20 (1.93%) PMO
8 19 (1.83%) NIST
9 17 (1.64%) ISO/IEC 20000
10 16 (1.54%) Cyber Essentials
11 13 (1.25%) NCSC
12 11 (1.06%) ISO 9001
13 8 (0.77%) Cyber Essentials PLUS
14 6 (0.58%) WCAG
15 5 (0.48%) PCI DSS
16 4 (0.39%) Actionable Recommendations
17 3 (0.29%) Sarbanes-Oxley
18 2 (0.19%) Government Security Classifications
18 2 (0.19%) ISO 22301
System Software
1 90 (8.67%) Active Directory
2 46 (4.43%) VMware Infrastructure
3 18 (1.73%) VMware ESXi
4 15 (1.45%) vSphere
5 13 (1.25%) Virtual Desktop
6 12 (1.16%) Docker
7 10 (0.96%) Hyper-V
8 3 (0.29%) Virtual Machines
8 3 (0.29%) VMware NSX
9 2 (0.19%) ACF2
9 2 (0.19%) OpenAM
9 2 (0.19%) RACF
10 1 (0.096%) Firmware
10 1 (0.096%) Slurm Workload Manager
10 1 (0.096%) UAG
Systems Management
1 41 (3.95%) Microsoft Intune
2 28 (2.70%) SCCM
3 24 (2.31%) Kubernetes
4 14 (1.35%) Ansible
4 14 (1.35%) vCenter Server
5 13 (1.25%) SCOM
6 7 (0.67%) Single Sign-On
7 6 (0.58%) FortiGate
7 6 (0.58%) WSUS
8 4 (0.39%) Nessus
9 3 (0.29%) Active Directory Federation Services
9 3 (0.29%) Istio
9 3 (0.29%) Jamf Pro
9 3 (0.29%) NetBackup
9 3 (0.29%) Progress Chef
9 3 (0.29%) Puppet
9 3 (0.29%) SCSM
10 2 (0.19%) Grafana
10 2 (0.19%) Prometheus
11 1 (0.096%) SCOrch
Vendors
1 215 (20.71%) Microsoft
2 190 (18.30%) ServiceNow
3 57 (5.49%) VMware
4 35 (3.37%) SAP
5 34 (3.28%) Oracle
6 28 (2.70%) Remedy
7 25 (2.41%) Cisco
8 14 (1.35%) Citrix
8 14 (1.35%) SolarWinds
9 13 (1.25%) BMC
9 13 (1.25%) Google
10 12 (1.16%) Dynatrace
11 11 (1.06%) Apple
12 10 (0.96%) Nokia
12 10 (0.96%) Workday
13 9 (0.87%) Ericsson
13 9 (0.87%) NEC
14 8 (0.77%) Atlassian
14 8 (0.77%) BT
14 8 (0.77%) Salesforce