Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 30 November 2025, with comparisons to the same periods in the previous two years.

 6 months to
30 Nov 2025		 Same period 2024 Same period 2023
Rank 121 137 116
Rank change year-on-year +16 -21 +29
Contract jobs citing Service Delivery 715 585 839
As % of all contract jobs in England 2.34% 1.90% 2.16%
As % of the Processes & Methodologies category 2.61% 2.16% 2.43%
Number of daily rates quoted 404 325 548
10th Percentile £191 £230 £209
25th Percentile £313 £400 £387
Median daily rate (50th Percentile) £450 £525 £513
Median % change year-on-year -14.29% +2.39% +2.55%
75th Percentile £575 £600 £600
90th Percentile £662 £725 £714
UK median daily rate £450 £500 £513
% change year-on-year -10.00% -2.49% -2.33%
Number of hourly rates quoted 116 75 76
10th Percentile £15.50 £15.40 £13.41
25th Percentile £17.30 £15.62 £14.16
Median hourly rate £20.36 £16.23 £17.97
Median % change year-on-year +25.45% -9.70% -8.00%
75th Percentile £42.50 £19.24 £66.94
90th Percentile £60.00 £22.25 £80.00
UK median hourly rate £17.69 £16.23 £20.07
% change year-on-year +9.00% -19.13% +7.56%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,380 27,022 34,479
As % of all contract IT jobs advertised in England 89.64% 87.64% 88.76%
Number of daily rates quoted 17,423 16,566 23,536
10th Percentile £300 £313 £313
25th Percentile £405 £418 £425
Median daily rate (50th Percentile) £501 £525 £549
Median % change year-on-year -4.67% -4.42% -0.14%
75th Percentile £625 £649 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £533
% change year-on-year -4.76% -1.50% -3.09%
Number of hourly rates quoted 1,778 979 1,450
10th Percentile £15.00 £15.22 £14.64
25th Percentile £17.87 £20.24 £19.15
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +19.85%
75th Percentile £50.00 £65.00 £65.00
90th Percentile £68.75 £75.00 £77.50
UK median hourly rate £25.15 £33.00 £43.63
% change year-on-year -23.79% -24.36% +24.64%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 30 November 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 30 November 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 30 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +23 238 £488 -11.36% 150
North of England +31 151 £450 +50.00% 82
South East +11 108 £450 -10.00% 193
North West +32 102 £438 +52.17% 45
South West +30 99 £375 -24.05% 58
Midlands -14 83 £402 -16.94% 80
West Midlands -11 54 £375 -22.52% 52
Yorkshire -13 32 £450 -12.96% 25
East Midlands -13 29 £450 +4.47% 28
East of England -46 27 £388 -26.19% 53
North East +5 17 £450 -43.75% 13
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.78%) Confluence
2 21 (2.94%) SharePoint
3 20 (2.80%) Microsoft Exchange
4 5 (0.70%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
Applications
1 50 (6.99%) Microsoft Office
2 38 (5.31%) Microsoft Excel
3 12 (1.68%) Microsoft PowerPoint
4 4 (0.56%) Spreadsheet
5 3 (0.42%) Microsoft Project
5 3 (0.42%) MS Visio
6 1 (0.14%) Acrobat
6 1 (0.14%) Adobe After Effects
6 1 (0.14%) Adobe XD
6 1 (0.14%) Chatbot
6 1 (0.14%) InVision
6 1 (0.14%) Simulink
6 1 (0.14%) Sketch
6 1 (0.14%) Trello
Business Applications
1 20 (2.80%) Remedy ITSM
2 8 (1.12%) Dynamics CRM
2 8 (1.12%) SAP S/4HANA
3 4 (0.56%) assyst
3 4 (0.56%) ContrOCC
4 3 (0.42%) Kondor
4 3 (0.42%) SAP ERP
5 2 (0.28%) iTrent
5 2 (0.28%) NEC Housing
5 2 (0.28%) NetSuite
5 2 (0.28%) Oracle EBS
5 2 (0.28%) Oracle ERP
5 2 (0.28%) SAP SD
5 2 (0.28%) Unit4 Business World
6 1 (0.14%) IntelliMatch
6 1 (0.14%) Maximo
6 1 (0.14%) Salesforce CRM
6 1 (0.14%) SAP Payroll
6 1 (0.14%) Sprinklr
6 1 (0.14%) SystmOne
Cloud Services
1 75 (10.49%) Microsoft 365
2 74 (10.35%) Azure
3 42 (5.87%) AWS
4 27 (3.78%) Power Platform
5 21 (2.94%) Entra ID
6 20 (2.80%) SaaS
7 14 (1.96%) Azure DevOps
7 14 (1.96%) Power Automate
8 9 (1.26%) OneDrive
9 8 (1.12%) SuccessFactors
10 6 (0.84%) Azure Monitor
10 6 (0.84%) GCP
10 6 (0.84%) Serverless
11 5 (0.70%) GitHub
12 4 (0.56%) Amazon CloudWatch
12 4 (0.56%) Dynamics 365
13 3 (0.42%) Azure Functions
13 3 (0.42%) GitHub Actions
13 3 (0.42%) Miro
13 3 (0.42%) npm
Communications & Networking
1 24 (3.36%) Firewall
2 22 (3.08%) DNS
3 21 (2.94%) VPN
4 20 (2.80%) DHCP
5 16 (2.24%) TCP/IP
6 13 (1.82%) PABX
7 10 (1.40%) WAN
8 8 (1.12%) Network Security
9 7 (0.98%) LAN
9 7 (0.98%) Wi-Fi
10 6 (0.84%) VLAN
11 5 (0.70%) Wireless
12 4 (0.56%) BGP
13 3 (0.42%) AMQP
13 3 (0.42%) HTTP
13 3 (0.42%) SAN
13 3 (0.42%) Software-Defined Networking
14 2 (0.28%) NAS
14 2 (0.28%) NetScaler
14 2 (0.28%) VSAN
Database & Business Intelligence
1 18 (2.52%) Power BI
2 9 (1.26%) Relational Database
3 7 (0.98%) SQL Server
4 6 (0.84%) RDBMS
5 5 (0.70%) Data Warehouse
5 5 (0.70%) Electronic Patient Records
5 5 (0.70%) Metadata
6 4 (0.56%) MySQL
6 4 (0.56%) Oracle Database
6 4 (0.56%) Tableau
7 3 (0.42%) Looker
8 2 (0.28%) Amazon Athena
8 2 (0.28%) Power Query
8 2 (0.28%) SAP HANA
9 1 (0.14%) Amazon RDS
9 1 (0.14%) Data Vault
9 1 (0.14%) DynamoDB
9 1 (0.14%) MongoDB
9 1 (0.14%) PowerPivot
9 1 (0.14%) Redis
Development Applications
1 60 (8.39%) JIRA
2 17 (2.38%) Git
3 13 (1.82%) Jenkins
4 7 (0.98%) GitLab
4 7 (0.98%) Postman
5 3 (0.42%) Maven
6 2 (0.28%) LSMW
7 1 (0.14%) Axure RP
7 1 (0.14%) Bitbucket
7 1 (0.14%) CircleCI
7 1 (0.14%) Cucumber
7 1 (0.14%) Cypress.io
7 1 (0.14%) Eclipse
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) Selenium
7 1 (0.14%) SoapUI
7 1 (0.14%) TestDirector
7 1 (0.14%) TestRail
General
1 338 (47.27%) Social Skills
2 128 (17.90%) Public Sector
3 122 (17.06%) Finance
4 106 (14.83%) Analytical Skills
5 39 (5.45%) Organisational Skills
6 32 (4.48%) Telecoms
7 31 (4.34%) Legal
8 26 (3.64%) Influencing Skills
9 25 (3.50%) Manufacturing
10 24 (3.36%) Retail
11 23 (3.22%) Marketing
12 21 (2.94%) Documentation Skills
13 18 (2.52%) Electronics
14 17 (2.38%) Local Government
15 15 (2.10%) Inclusion and Diversity
16 14 (1.96%) Banking
16 14 (1.96%) Military
17 12 (1.68%) Presentation Skills
18 6 (0.84%) Publishing
19 5 (0.70%) Billing
Job Titles
1 128 (17.90%) Analyst
2 87 (12.17%) Service Manager
3 76 (10.63%) Lead
4 59 (8.25%) Delivery Manager
5 50 (6.99%) Senior
6 47 (6.57%) Service Delivery Manager
7 37 (5.17%) Architect
8 34 (4.76%) Support Analyst
9 31 (4.34%) IT Support
10 30 (4.20%) Business Analyst
11 29 (4.06%) Support Engineer
12 27 (3.78%) Service Analyst
13 26 (3.64%) IT Manager
14 24 (3.36%) 2nd Line Support
15 21 (2.94%) Administrator
16 20 (2.80%) Developer
17 19 (2.66%) Consultant
17 19 (2.66%) IT Services Manager
17 19 (2.66%) Solutions Architect
18 17 (2.38%) Transition Manager
Libraries, Frameworks & Software Standards
1 18 (2.52%) REST
2 11 (1.54%) SOAP
3 10 (1.40%) HTML
4 8 (1.12%) CSS
4 8 (1.12%) Middleware
5 6 (0.84%) JSON
5 6 (0.84%) Kafka
5 6 (0.84%) RESTful
6 5 (0.70%) AngularJS
6 5 (0.70%) XML
7 4 (0.56%) Bootstrap
7 4 (0.56%) LangChain
7 4 (0.56%) LangGraph
7 4 (0.56%) NumPy
7 4 (0.56%) Pandas
7 4 (0.56%) SailPoint
7 4 (0.56%) scikit-learn
8 3 (0.42%) .NET
8 3 (0.42%) Play Framework
8 3 (0.42%) Semantic Kernel
Miscellaneous
1 33 (4.62%) Management Information System
2 27 (3.78%) Driving Licence
2 27 (3.78%) Product Ownership
2 27 (3.78%) Self-Motivation
3 25 (3.50%) Virtual Team
4 24 (3.36%) Onboarding
5 15 (2.10%) CMDB
5 15 (2.10%) Data Centre
5 15 (2.10%) Enterprise Software
6 14 (1.96%) Smartphone
7 13 (1.82%) NHS
8 11 (1.54%) Data Protection Act
9 10 (1.40%) Legacy Systems
10 7 (0.98%) Security Posture
10 7 (0.98%) Team-Oriented Environment
11 6 (0.84%) Security Operations Centre
12 5 (0.70%) Analytical Mindset
12 5 (0.70%) PKI
12 5 (0.70%) Public Cloud
13 4 (0.56%) AI Agents
Operating Systems
1 90 (12.59%) Windows
2 22 (3.08%) Windows 10
3 18 (2.52%) Windows Server
4 15 (2.10%) Linux
5 9 (1.26%) Mac OS
6 7 (0.98%) Red Hat Enterprise Linux
6 7 (0.98%) Unix
7 6 (0.84%) Android
8 4 (0.56%) Apple iOS
9 3 (0.42%) CentOS
10 2 (0.28%) VMS
11 1 (0.14%) AIX
11 1 (0.14%) Solaris
Processes & Methodologies
1 227 (31.75%) ITIL
2 175 (24.48%) Continuous Improvement
3 174 (24.34%) Problem-Solving
4 164 (22.94%) Agile
5 133 (18.60%) Service Management
6 129 (18.04%) ITSM
7 121 (16.92%) Stakeholder Management
8 119 (16.64%) Customer Service
9 104 (14.55%) Change Management
10 101 (14.13%) Stakeholder Engagement
11 74 (10.35%) DevOps
12 64 (8.95%) Project Management
13 61 (8.53%) Project Delivery
14 59 (8.25%) Roadmaps
14 59 (8.25%) User Experience
15 50 (6.99%) Service Design
16 49 (6.85%) Data Protection
17 48 (6.71%) Cybersecurity
18 47 (6.57%) Decision-Making
19 46 (6.43%) Coaching
Programming Languages
1 32 (4.48%) PowerShell
2 29 (4.06%) Python
3 27 (3.78%) SQL
4 22 (3.08%) Java
5 14 (1.96%) JavaScript
6 6 (0.84%) Bash
7 3 (0.42%) Perl
7 3 (0.42%) Scala
7 3 (0.42%) Shell Script
8 2 (0.28%) ABAP
9 1 (0.14%) Bicep
9 1 (0.14%) Data Analysis Expressions
9 1 (0.14%) Go
9 1 (0.14%) Korn
9 1 (0.14%) MATLAB
9 1 (0.14%) PL/SQL
Qualifications
1 182 (25.45%) Security Cleared
2 154 (21.54%) SC Cleared
3 57 (7.97%) Degree
4 35 (4.90%) ITIL Certification
5 29 (4.06%) DV Cleared
6 18 (2.52%) Microsoft Certification
7 17 (2.38%) BPSS Clearance
8 14 (1.96%) PRINCE2 Practitioner
9 12 (1.68%) MOS
10 8 (1.12%) A+ Certification
10 8 (1.12%) Computer Science Degree
10 8 (1.12%) MCP
11 7 (0.98%) CISSP
11 7 (0.98%) PMI Certification
12 6 (0.84%) CCNP
12 6 (0.84%) Cisco Certification
12 6 (0.84%) PMP
13 5 (0.70%) CCDP
13 5 (0.70%) ITIL Foundation Certificate
13 5 (0.70%) MCDST
Quality Assurance & Compliance
1 75 (10.49%) SLA
2 28 (3.92%) GDPR
3 24 (3.36%) QA
4 19 (2.66%) ISO/IEC 27001
5 14 (1.96%) Accessibility
6 12 (1.68%) PMO
7 9 (1.26%) Cyber Essentials
8 8 (1.12%) Data Quality
9 4 (0.56%) ISO 9001
9 4 (0.56%) NIST
10 3 (0.42%) ISO/IEC 20000
10 3 (0.42%) NCSC
11 2 (0.28%) Actionable Recommendations
11 2 (0.28%) COBIT
11 2 (0.28%) GRC
11 2 (0.28%) ITGC
11 2 (0.28%) WCAG
12 1 (0.14%) HL7
12 1 (0.14%) MiFID
12 1 (0.14%) Sarbanes-Oxley
System Software
1 73 (10.21%) Active Directory
2 8 (1.12%) Docker
3 6 (0.84%) VMware Infrastructure
4 4 (0.56%) VMware NSX
5 3 (0.42%) vSphere
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
7 1 (0.14%) Virtual Desktop
7 1 (0.14%) XenApp
Systems Management
1 20 (2.80%) SCCM
2 16 (2.24%) Microsoft Intune
3 12 (1.68%) Terraform
4 9 (1.26%) Ansible
5 8 (1.12%) Kubernetes
5 8 (1.12%) SCOM
6 7 (0.98%) HP SiteScope
7 4 (0.56%) Grafana
7 4 (0.56%) Jamf Pro
8 3 (0.42%) NetBackup
8 3 (0.42%) Single Sign-On
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) Computer Emergency Response Teams
10 1 (0.14%) HP ALM
10 1 (0.14%) Kibana
10 1 (0.14%) NSN NetAct
10 1 (0.14%) RSA Archer
10 1 (0.14%) Tivoli
Vendors
1 147 (20.56%) Microsoft
2 84 (11.75%) ServiceNow
3 44 (6.15%) SAP
4 21 (2.94%) Remedy
5 19 (2.66%) Oracle
6 13 (1.82%) Citrix
7 11 (1.54%) Salesforce
8 10 (1.40%) VMware
9 9 (1.26%) Cisco
9 9 (1.26%) Google
10 8 (1.12%) Atlassian
11 7 (0.98%) Apple
11 7 (0.98%) Mitel
11 7 (0.98%) Palo Alto
11 7 (0.98%) Splunk
12 6 (0.84%) BMC
12 6 (0.84%) Liquidlogic
13 5 (0.70%) iManage
13 5 (0.70%) NetApp
13 5 (0.70%) Zscaler
533 Service Delivery jobs in England