Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 4 November 2025, with comparisons to the same periods in the previous two years.

6 months to
4 Nov 2025
Same period 2024 Same period 2023
Rank 118 136 122
Rank change year-on-year +18 -14 +18
Contract jobs citing Service Delivery 705 556 828
As % of all contract jobs in England 2.40% 1.80% 2.08%
As % of the Processes & Methodologies category 2.65% 2.08% 2.35%
Number of daily rates quoted 375 296 548
10th Percentile £205 £228 £209
25th Percentile £320 £368 £373
Median daily rate (50th Percentile) £450 £507 £500
Median % change year-on-year -11.15% +1.30% -4.76%
75th Percentile £575 £600 £600
90th Percentile £675 £700 £700
UK median daily rate £450 £500 £500
% change year-on-year -10.00% - -4.76%
Number of hourly rates quoted 125 79 78
10th Percentile £15.13 £15.49 £13.41
25th Percentile £17.30 £15.62 £13.56
Median hourly rate £18.85 £16.23 £17.72
Median % change year-on-year +16.14% -8.42% +4.45%
75th Percentile £32.00 £16.85 £65.19
90th Percentile £45.46 £25.00 £80.00
UK median hourly rate £17.87 £16.23 £18.92
% change year-on-year +10.10% -14.23% +5.13%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 26,593 26,760 35,274
As % of all contract IT jobs advertised in England 90.56% 86.55% 88.74%
Number of daily rates quoted 16,884 16,311 24,240
10th Percentile £299 £313 £313
25th Percentile £405 £419 £425
Median daily rate (50th Percentile) £508 £525 £550
Median % change year-on-year -3.33% -4.55% -
75th Percentile £625 £639 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £535
% change year-on-year -4.76% -1.87% -2.73%
Number of hourly rates quoted 1,719 969 1,479
10th Percentile £14.74 £15.00 £14.25
25th Percentile £17.87 £20.00 £19.06
Median hourly rate £25.15 £38.07 £44.50
Median % change year-on-year -33.94% -14.45% +27.14%
75th Percentile £45.46 £65.00 £65.00
90th Percentile £67.50 £74.45 £77.50
UK median hourly rate £25.15 £35.36 £44.25
% change year-on-year -28.87% -20.09% +26.43%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 4 November 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 4 November 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 4 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +30 236 £500 -9.09% 256
North of England +29 136 £425 +41.67% 118
South East +15 103 £450 -13.46% 307
South West +31 100 £373 -25.40% 76
North West +24 88 £450 +63.64% 81
Midlands -10 85 £403 -17.35% 110
West Midlands -21 51 £402 -25.21% 70
Yorkshire -6 37 £400 -23.81% 21
East of England -37 36 £400 -10.61% 61
East Midlands -2 34 £446 +3.49% 40
North East -3 13 £475 -34.48% 16
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.55%) Confluence
2 24 (3.40%) SharePoint
3 20 (2.84%) Microsoft Exchange
4 5 (0.71%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) Moodle
Applications
1 55 (7.80%) Microsoft Office
2 48 (6.81%) Microsoft Excel
3 18 (2.55%) Microsoft PowerPoint
4 6 (0.85%) Spreadsheet
5 5 (0.71%) MS Visio
6 3 (0.43%) Microsoft Project
7 1 (0.14%) Chatbot
7 1 (0.14%) Revit
7 1 (0.14%) Simulink
Business Applications
1 20 (2.84%) Remedy ITSM
2 9 (1.28%) SAP S/4HANA
3 7 (0.99%) Dynamics CRM
4 5 (0.71%) SAP SD
5 4 (0.57%) ContrOCC
6 3 (0.43%) assyst
6 3 (0.43%) Kondor
7 2 (0.28%) Oracle EBS
7 2 (0.28%) Oracle ERP
7 2 (0.28%) SAP ERP
7 2 (0.28%) Unit4 Business World
8 1 (0.14%) Academy Housing
8 1 (0.14%) iTrent
8 1 (0.14%) Maximo
8 1 (0.14%) NEC Housing
8 1 (0.14%) NetSuite
8 1 (0.14%) ResourceLink
8 1 (0.14%) Salesforce CRM
8 1 (0.14%) Sprinklr
8 1 (0.14%) SystmOne
Cloud Services
1 69 (9.79%) Microsoft 365
2 65 (9.22%) Azure
3 39 (5.53%) AWS
4 29 (4.11%) Power Platform
5 21 (2.98%) SaaS
6 19 (2.70%) Entra ID
7 12 (1.70%) Azure DevOps
8 11 (1.56%) Power Automate
9 9 (1.28%) OneDrive
10 6 (0.85%) Serverless
10 6 (0.85%) SuccessFactors
11 5 (0.71%) Azure Monitor
11 5 (0.71%) GCP
11 5 (0.71%) GitHub
12 4 (0.57%) Lucidchart
13 3 (0.43%) Amazon CloudWatch
13 3 (0.43%) Amazon S3
13 3 (0.43%) AWS Lambda
13 3 (0.43%) Dynamics 365
13 3 (0.43%) GitHub Actions
Communications & Networking
1 23 (3.26%) Firewall
2 22 (3.12%) DNS
3 18 (2.55%) DHCP
3 18 (2.55%) VPN
4 15 (2.13%) TCP/IP
5 13 (1.84%) PABX
6 12 (1.70%) WAN
7 9 (1.28%) Wi-Fi
8 8 (1.13%) LAN
8 8 (1.13%) Network Security
9 7 (0.99%) VLAN
10 5 (0.71%) BGP
10 5 (0.71%) Wireless
11 4 (0.57%) Internet
12 3 (0.43%) HTTP
12 3 (0.43%) SAN
12 3 (0.43%) Software-Defined Networking
13 2 (0.28%) AMQP
13 2 (0.28%) NAS
13 2 (0.28%) NetScaler
Database & Business Intelligence
1 24 (3.40%) Power BI
2 7 (0.99%) Relational Database
3 5 (0.71%) Electronic Patient Records
3 5 (0.71%) Metadata
3 5 (0.71%) SAP HANA
3 5 (0.71%) SQL Server
4 4 (0.57%) Data Mining
4 4 (0.57%) Data Warehouse
4 4 (0.57%) MySQL
4 4 (0.57%) Oracle Database
4 4 (0.57%) RDBMS
5 3 (0.43%) MongoDB
5 3 (0.43%) Tableau
6 2 (0.28%) Amazon Athena
6 2 (0.28%) Looker
6 2 (0.28%) Power Query
7 1 (0.14%) BigQuery
7 1 (0.14%) Data Vault
7 1 (0.14%) PowerPivot
7 1 (0.14%) Redis
Development Applications
1 50 (7.09%) JIRA
2 18 (2.55%) Git
3 15 (2.13%) Jenkins
4 7 (0.99%) GitLab
4 7 (0.99%) Postman
5 5 (0.71%) LSMW
6 4 (0.57%) Maven
7 2 (0.28%) Gradle
8 1 (0.14%) Bitbucket
8 1 (0.14%) CircleCI
8 1 (0.14%) Cucumber
8 1 (0.14%) Eclipse
8 1 (0.14%) MLflow
8 1 (0.14%) REST Assured
8 1 (0.14%) SoapUI
8 1 (0.14%) TestDirector
General
1 329 (46.67%) Social Skills
2 126 (17.87%) Finance
3 122 (17.30%) Public Sector
4 101 (14.33%) Analytical Skills
5 40 (5.67%) Organisational Skills
6 37 (5.25%) Telecoms
7 28 (3.97%) Legal
8 25 (3.55%) Manufacturing
9 24 (3.40%) Influencing Skills
10 21 (2.98%) Marketing
11 20 (2.84%) Documentation Skills
12 18 (2.55%) Electronics
13 17 (2.41%) Banking
13 17 (2.41%) Retail
14 16 (2.27%) Local Government
15 14 (1.99%) Military
16 12 (1.70%) Inclusion and Diversity
17 11 (1.56%) Presentation Skills
18 7 (0.99%) Back Office
19 6 (0.85%) Publishing
Job Titles
1 124 (17.59%) Analyst
2 87 (12.34%) Service Manager
3 66 (9.36%) Lead
4 57 (8.09%) Delivery Manager
5 50 (7.09%) Senior
6 45 (6.38%) Service Delivery Manager
7 37 (5.25%) Architect
8 33 (4.68%) Support Analyst
9 31 (4.40%) Support Engineer
10 28 (3.97%) IT Support
11 26 (3.69%) IT Manager
11 26 (3.69%) Service Analyst
12 25 (3.55%) Business Analyst
13 24 (3.40%) Administrator
14 22 (3.12%) Consultant
15 21 (2.98%) 2nd Line Support
16 20 (2.84%) 1st Line Support
16 20 (2.84%) Developer
16 20 (2.84%) IT Analyst
16 20 (2.84%) IT Services Manager
Libraries, Frameworks & Software Standards
1 19 (2.70%) REST
2 12 (1.70%) SOAP
3 9 (1.28%) HTML
4 8 (1.13%) Middleware
4 8 (1.13%) RESTful
5 7 (0.99%) CSS
5 7 (0.99%) JSON
6 6 (0.85%) Kafka
7 5 (0.71%) AngularJS
7 5 (0.71%) BAPI
7 5 (0.71%) EDI
7 5 (0.71%) IDoc
7 5 (0.71%) SAP ALE
7 5 (0.71%) SAP Fiori
7 5 (0.71%) XML
8 4 (0.57%) Bootstrap
8 4 (0.57%) NumPy
8 4 (0.57%) Pandas
8 4 (0.57%) SailPoint
8 4 (0.57%) scikit-learn
Miscellaneous
1 27 (3.83%) Driving Licence
1 27 (3.83%) Management Information System
2 26 (3.69%) Product Ownership
3 21 (2.98%) Self-Motivation
4 19 (2.70%) Virtual Team
5 15 (2.13%) CMDB
6 14 (1.99%) Data Protection Act
6 14 (1.99%) Onboarding
7 13 (1.84%) Smartphone
8 12 (1.70%) Data Centre
8 12 (1.70%) Enterprise Software
9 11 (1.56%) NHS
10 10 (1.42%) Legacy Systems
11 7 (0.99%) Public Cloud
11 7 (0.99%) Team-Oriented Environment
12 6 (0.85%) Security Operations Centre
13 5 (0.71%) Analytical Mindset
13 5 (0.71%) Security Posture
14 4 (0.57%) AI Agents
14 4 (0.57%) SWIFT Messaging Network
Operating Systems
1 94 (13.33%) Windows
2 29 (4.11%) Windows 10
3 17 (2.41%) Windows Server
4 13 (1.84%) Linux
5 12 (1.70%) Mac OS
6 7 (0.99%) Android
6 7 (0.99%) Unix
7 6 (0.85%) Red Hat Enterprise Linux
8 5 (0.71%) Apple iOS
9 2 (0.28%) CentOS
9 2 (0.28%) VMS
10 1 (0.14%) AIX
10 1 (0.14%) Solaris
10 1 (0.14%) Windows Server 2016
Processes & Methodologies
1 217 (30.78%) ITIL
2 180 (25.53%) Problem-Solving
3 159 (22.55%) Continuous Improvement
4 152 (21.56%) Agile
5 134 (19.01%) Service Management
6 129 (18.30%) Customer Service
7 123 (17.45%) ITSM
8 121 (17.16%) Stakeholder Management
9 91 (12.91%) Change Management
10 81 (11.49%) Stakeholder Engagement
11 63 (8.94%) DevOps
12 61 (8.65%) Project Management
13 58 (8.23%) Project Delivery
14 57 (8.09%) Roadmaps
15 51 (7.23%) Data Protection
16 49 (6.95%) User Experience
17 45 (6.38%) Migration
18 43 (6.10%) Business Intelligence
18 43 (6.10%) CI/CD
18 43 (6.10%) Service Design
Programming Languages
1 31 (4.40%) Python
2 28 (3.97%) PowerShell
3 27 (3.83%) SQL
4 22 (3.12%) Java
5 14 (1.99%) JavaScript
6 5 (0.71%) ABAP
6 5 (0.71%) Bash
7 3 (0.43%) Perl
7 3 (0.43%) Scala
7 3 (0.43%) Shell Script
8 2 (0.28%) Data Analysis Expressions
9 1 (0.14%) Bicep
9 1 (0.14%) Go
9 1 (0.14%) Korn
9 1 (0.14%) MATLAB
9 1 (0.14%) PL/SQL
9 1 (0.14%) R
Qualifications
1 173 (24.54%) Security Cleared
2 144 (20.43%) SC Cleared
3 62 (8.79%) Degree
4 35 (4.96%) ITIL Certification
5 33 (4.68%) DV Cleared
6 19 (2.70%) Microsoft Certification
7 15 (2.13%) BPSS Clearance
8 10 (1.42%) ITIL Foundation Certificate
8 10 (1.42%) MOS
8 10 (1.42%) PRINCE2 Practitioner
9 9 (1.28%) A+ Certification
10 8 (1.13%) MCP
11 7 (0.99%) Cisco Certification
11 7 (0.99%) CISSP
11 7 (0.99%) Computer Science Degree
12 6 (0.85%) CCNP
13 5 (0.71%) ACTC
13 5 (0.71%) MCSA
13 5 (0.71%) PMI Certification
13 5 (0.71%) PMP
Quality Assurance & Compliance
1 75 (10.64%) SLA
2 25 (3.55%) GDPR
2 25 (3.55%) QA
3 16 (2.27%) ISO/IEC 27001
4 14 (1.99%) PMO
5 12 (1.70%) Accessibility
6 5 (0.71%) Cyber Essentials
6 5 (0.71%) Data Quality
7 4 (0.57%) Basel II
7 4 (0.57%) ISO 9001
8 3 (0.43%) Actionable Recommendations
8 3 (0.43%) GRC
8 3 (0.43%) ISO/IEC 20000
8 3 (0.43%) NIST
9 2 (0.28%) ITGC
9 2 (0.28%) Sarbanes-Oxley
10 1 (0.14%) GAAP
10 1 (0.14%) JSP 440
10 1 (0.14%) PCI DSS
10 1 (0.14%) RMADS
System Software
1 78 (11.06%) Active Directory
2 9 (1.28%) Docker
3 7 (0.99%) VMware Infrastructure
4 3 (0.43%) vSphere
5 2 (0.28%) Slurm Workload Manager
5 2 (0.28%) VMware NSX
6 1 (0.14%) Hyper-V
6 1 (0.14%) Virtual Desktop
6 1 (0.14%) XenApp
Systems Management
1 21 (2.98%) SCCM
2 17 (2.41%) Microsoft Intune
3 9 (1.28%) Terraform
4 8 (1.13%) Jamf Pro
4 8 (1.13%) Kubernetes
4 8 (1.13%) SCOM
5 7 (0.99%) HP SiteScope
6 6 (0.85%) Ansible
7 5 (0.71%) NSN NetAct
8 4 (0.57%) Grafana
9 3 (0.43%) NetBackup
10 2 (0.28%) Prometheus
10 2 (0.28%) SCOrch
11 1 (0.14%) Amdocs OSS
11 1 (0.14%) Cisco CUCM
11 1 (0.14%) Computer Emergency Response Teams
11 1 (0.14%) FortiGate
11 1 (0.14%) Kibana
11 1 (0.14%) Nagios
11 1 (0.14%) RSA Archer
Vendors
1 146 (20.71%) Microsoft
2 86 (12.20%) ServiceNow
3 42 (5.96%) SAP
4 20 (2.84%) Remedy
5 18 (2.55%) Citrix
6 16 (2.27%) Oracle
7 13 (1.84%) Cisco
8 11 (1.56%) Apple
9 10 (1.42%) VMware
10 9 (1.28%) Atlassian
10 9 (1.28%) Salesforce
11 8 (1.13%) Google
11 8 (1.13%) Liquidlogic
11 8 (1.13%) Splunk
12 7 (0.99%) Mitel
13 6 (0.85%) Nokia
14 5 (0.71%) BMC
14 5 (0.71%) Ericsson
14 5 (0.71%) Juniper
14 5 (0.71%) NetApp