Service Delivery Contracts in England

Service Delivery
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 112 105 117
Rank change year-on-year -7 +12 +6
Contract jobs citing Service Delivery 588 779 1,128
As % of all contract jobs advertised in England 2.41% 2.09% 2.24%
As % of the Processes & Methodologies category 2.65% 2.42% 2.48%
Number of daily rates quoted 361 478 745
10th Percentile £208 £200 £263
25th Percentile £355 £319 £413
Median daily rate (50th Percentile) £450 £500 £525
Median % change year-on-year -10.00% -4.76% +4.22%
75th Percentile £588 £588 £615
90th Percentile £660 £689 £725
UK median daily rate £450 £493 £525
% change year-on-year -8.72% -6.10% +2.94%
Number of hourly rates quoted 76 94 90
10th Percentile £12.43 £14.00 £13.29
25th Percentile £14.95 £14.16 £13.41
Median hourly rate £16.23 £14.80 £24.81
Median % change year-on-year +9.66% -40.35% +76.21%
75th Percentile £23.00 £16.85 £49.52
90th Percentile £28.60 £26.92 £65.75
UK median hourly rate £16.23 £14.80 £25.00
% change year-on-year +9.66% -40.80% +72.41%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 22,202 32,193 45,529
As % of all contract IT jobs advertised in England 91.16% 86.56% 90.24%
Number of daily rates quoted 14,534 21,105 31,969
10th Percentile £310 £300 £325
25th Percentile £413 £413 £445
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +2.33%
75th Percentile £638 £650 £675
90th Percentile £750 £750 £765
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 921 2,246 1,592
10th Percentile £14.42 £12.92 £10.87
25th Percentile £18.20 £16.01 £16.25
Median hourly rate £29.07 £36.00 £37.50
Median % change year-on-year -19.25% -4.00% +53.06%
75th Percentile £63.75 £60.00 £65.00
90th Percentile £75.00 £72.50 £75.00
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 1 May 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 1 May 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +17 224 £525 +5.00% 459
North of England -21 84 £410 -25.55% 206
South East -18 80 £449 +19.67% 297
East of England +15 72 £190 -49.33% 108
South West +39 58 £370 -23.12% 93
North West +10 55 £425 -26.09% 122
Midlands +10 54 £425 -14.79% 152
West Midlands +7 30 £450 -12.20% 90
Yorkshire -37 24 £400 -25.93% 67
East Midlands +9 23 £325 -31.51% 56
North East +3 5 £800 +35.59% 19
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (5.10%) Microsoft Exchange
2 25 (4.25%) SharePoint
3 4 (0.68%) Confluence
4 3 (0.51%) Skype for Business
5 2 (0.34%) Adobe Experience Manager
5 2 (0.34%) CICS
5 2 (0.34%) CMS
6 1 (0.17%) Umbraco
6 1 (0.17%) WebLogic
Applications
1 67 (11.39%) Microsoft Excel
2 55 (9.35%) Microsoft PowerPoint
3 45 (7.65%) Microsoft Office
4 6 (1.02%) MS Visio
5 4 (0.68%) Microsoft Project
6 3 (0.51%) AutoCAD
6 3 (0.51%) Spreadsheet
7 1 (0.17%) Camtasia
7 1 (0.17%) Final Cut Pro
7 1 (0.17%) Sketch
Business Applications
1 9 (1.53%) NEC Housing
1 9 (1.53%) Remedy ITSM
2 8 (1.36%) Kondor
3 4 (0.68%) SAP ERP
4 3 (0.51%) Dynamics CRM
5 2 (0.34%) Maximo
5 2 (0.34%) Salesforce CRM
5 2 (0.34%) SAP Retail
6 1 (0.17%) Exchequer
6 1 (0.17%) iTrent
6 1 (0.17%) NetSuite
6 1 (0.17%) Oracle Applications
6 1 (0.17%) SAP BPC
6 1 (0.17%) SAP HCM
6 1 (0.17%) SAP Oil and Gas
6 1 (0.17%) SAP S/4HANA
6 1 (0.17%) Shopify
Cloud Services
1 79 (13.44%) Microsoft 365
2 64 (10.88%) Azure
3 45 (7.65%) AWS
4 30 (5.10%) Entra ID
5 21 (3.57%) Power Platform
5 21 (3.57%) SaaS
6 20 (3.40%) GCP
6 20 (3.40%) OneDrive
7 12 (2.04%) Serverless
8 11 (1.87%) Amazon CloudWatch
9 10 (1.70%) AWS Lambda
10 9 (1.53%) Amazon S3
10 9 (1.53%) Power Automate
11 8 (1.36%) AWS CloudFormation
12 7 (1.19%) Amazon Glacier
12 7 (1.19%) Amazon Kinesis
13 6 (1.02%) Cloud Computing
13 6 (1.02%) SuccessFactors
14 4 (0.68%) Dynamics 365
14 4 (0.68%) IaaS
Communications & Networking
1 33 (5.61%) Wi-Fi
2 25 (4.25%) Firewall
3 24 (4.08%) VPN
4 17 (2.89%) Network Security
5 16 (2.72%) DNS
6 14 (2.38%) TCP/IP
7 11 (1.87%) WAN
8 10 (1.70%) Wireless
9 8 (1.36%) DHCP
9 8 (1.36%) Internet
9 8 (1.36%) MPLS
10 7 (1.19%) VoIP
11 6 (1.02%) BGP
11 6 (1.02%) Cisco IOS
11 6 (1.02%) LAN
11 6 (1.02%) OSPF
11 6 (1.02%) SD-WAN
12 5 (0.85%) EIGRP
13 4 (0.68%) Intranet
13 4 (0.68%) IPv4
Database & Business Intelligence
1 11 (1.87%) Power BI
1 11 (1.87%) SQL Server
2 9 (1.53%) DynamoDB
3 7 (1.19%) MySQL
4 6 (1.02%) NoSQL
5 4 (0.68%) Amazon RDS
5 4 (0.68%) Data Lake
5 4 (0.68%) Data Warehouse
6 3 (0.51%) Data Mining
6 3 (0.51%) InfluxDB
6 3 (0.51%) MongoDB
6 3 (0.51%) Snowflake Schema
7 2 (0.34%) DTS
7 2 (0.34%) Easytrieve
7 2 (0.34%) MS Access
7 2 (0.34%) Power Query
7 2 (0.34%) SQL Server Reporting Services
8 1 (0.17%) BusinessObjects
8 1 (0.17%) Data Hub
8 1 (0.17%) Metadata
Development Applications
1 22 (3.74%) JIRA
2 14 (2.38%) Jenkins
3 5 (0.85%) GitLab
4 3 (0.51%) Maven
5 2 (0.34%) Git
6 1 (0.17%) Artifactory
6 1 (0.17%) Bitbucket
6 1 (0.17%) Bugzilla
6 1 (0.17%) ScriptRunner
6 1 (0.17%) Selenium
6 1 (0.17%) Subversion
6 1 (0.17%) Team Foundation Server
6 1 (0.17%) TeamCity
General
1 235 (39.97%) Social Skills
2 106 (18.03%) Finance
3 69 (11.73%) Analytical Skills
4 67 (11.39%) Public Sector
5 44 (7.48%) Telecoms
6 36 (6.12%) Local Government
7 28 (4.76%) Legal
8 25 (4.25%) Banking
9 15 (2.55%) Inclusion and Diversity
10 14 (2.38%) Manufacturing
11 13 (2.21%) Electronics
12 11 (1.87%) Influencing Skills
12 11 (1.87%) Marketing
13 10 (1.70%) German Language
13 10 (1.70%) Military
13 10 (1.70%) Organisational Skills
13 10 (1.70%) Presentation Skills
14 9 (1.53%) Back Office
14 9 (1.53%) Billing
14 9 (1.53%) Law
Job Titles
1 84 (14.29%) Analyst
2 74 (12.59%) Service Manager
3 55 (9.35%) Delivery Manager
3 55 (9.35%) Support Engineer
4 50 (8.50%) Lead
5 44 (7.48%) Service Analyst
6 43 (7.31%) Service Delivery Manager
7 36 (6.12%) Service Desk Analyst
8 33 (5.61%) Senior
9 29 (4.93%) Architect
10 25 (4.25%) Applications Support
11 24 (4.08%) Consultant
12 21 (3.57%) Developer
12 21 (3.57%) IT Manager
13 20 (3.40%) IT Support
14 19 (3.23%) Technical Analyst
15 18 (3.06%) Project Manager
15 18 (3.06%) Technical Services Analyst
16 16 (2.72%) 2nd Line Support
17 15 (2.55%) Applications Support Engineer
Libraries, Frameworks & Software Standards
1 15 (2.55%) REST
2 13 (2.21%) CSS
3 12 (2.04%) HTML
4 11 (1.87%) Web Services
5 10 (1.70%) Kafka
6 9 (1.53%) .NET
7 8 (1.36%) RESTful
8 7 (1.19%) ActiveMQ
9 6 (1.02%) JSON
10 5 (0.85%) Oracle Fusion
10 5 (0.85%) SOAP
11 3 (0.51%) AngularJS
11 3 (0.51%) Bootstrap
11 3 (0.51%) cloud-init
11 3 (0.51%) FIX Protocol
11 3 (0.51%) FpML
11 3 (0.51%) Node.js
11 3 (0.51%) React
11 3 (0.51%) Spring
12 2 (0.34%) 802.1X
Miscellaneous
1 37 (6.29%) Management Information System
2 15 (2.55%) Onboarding
3 13 (2.21%) CMDB
4 12 (2.04%) EPoS
5 11 (1.87%) Data Centre
6 10 (1.70%) Smartphone
7 8 (1.36%) Product Ownership
7 8 (1.36%) Public Cloud
7 8 (1.36%) SWIFT Messaging Network
7 8 (1.36%) Video Conferencing
8 7 (1.19%) Cloud Native
8 7 (1.19%) Driving Licence
8 7 (1.19%) Enterprise Software
8 7 (1.19%) Self-Motivation
9 6 (1.02%) Foreign Exchange (FX)
9 6 (1.02%) NHS
9 6 (1.02%) Virtual Team
10 5 (0.85%) Analytical Mindset
10 5 (0.85%) Mainframe
10 5 (0.85%) TM Forum
Operating Systems
1 73 (12.41%) Windows
2 26 (4.42%) Windows 10
3 20 (3.40%) Windows Server
4 16 (2.72%) Linux
4 16 (2.72%) Unix
5 10 (1.70%) Mac OS
6 4 (0.68%) CentOS
6 4 (0.68%) Windows Server 2016
7 3 (0.51%) Android
7 3 (0.51%) Red Hat Enterprise Linux
7 3 (0.51%) VMS
7 3 (0.51%) Windows Server 2019
7 3 (0.51%) zOS
8 1 (0.17%) Apple iOS
8 1 (0.17%) MVS
8 1 (0.17%) Rocky
8 1 (0.17%) SUSE
8 1 (0.17%) Ubuntu
8 1 (0.17%) Windows 7
8 1 (0.17%) Windows Server 2008
Processes & Methodologies
1 200 (34.01%) ITIL
2 198 (33.67%) Problem-Solving
3 152 (25.85%) Customer Service
4 104 (17.69%) Service Management
5 100 (17.01%) Incident Management
6 99 (16.84%) Stakeholder Management
7 94 (15.99%) Agile
8 81 (13.78%) ITSM
9 78 (13.27%) Continuous Improvement
10 74 (12.59%) Project Management
11 68 (11.56%) Change Management
12 54 (9.18%) Mathematics
13 50 (8.50%) Decision-Making
14 41 (6.97%) Risk Management
15 39 (6.63%) Problem Management
15 39 (6.63%) Stakeholder Engagement
16 37 (6.29%) Roadmaps
17 34 (5.78%) CI/CD
17 34 (5.78%) Mentoring
18 32 (5.44%) Customer Experience
Programming Languages
1 44 (7.48%) SQL
2 25 (4.25%) PowerShell
3 20 (3.40%) JavaScript
4 18 (3.06%) Python
5 13 (2.21%) Java
6 10 (1.70%) C#
7 6 (1.02%) Bash
8 3 (0.51%) Go
8 3 (0.51%) JCL
9 2 (0.34%) COBOL
9 2 (0.34%) T-SQL
9 2 (0.34%) VBA
10 1 (0.17%) Assembly Language
10 1 (0.17%) Groovy
10 1 (0.17%) PL/SQL
10 1 (0.17%) REXX
10 1 (0.17%) Shell Script
10 1 (0.17%) TypeScript
Qualifications
1 100 (17.01%) Security Cleared
2 83 (14.12%) SC Cleared
3 66 (11.22%) Degree
4 33 (5.61%) A+ Certification
5 30 (5.10%) Microsoft Certification
6 24 (4.08%) MCSA
7 21 (3.57%) ITIL Certification
8 20 (3.40%) DV Cleared
9 19 (3.23%) ITIL Foundation Certificate
10 13 (2.21%) Computer Science Degree
10 13 (2.21%) PMI Certification
11 12 (2.04%) PMP
12 11 (1.87%) DBS Check
13 10 (1.70%) Cisco Certification
14 9 (1.53%) Azure Certification
15 7 (1.19%) ACSP
15 7 (1.19%) CCNP
16 5 (0.85%) ACTC
17 4 (0.68%) Master's Degree
18 3 (0.51%) AWS Certification
Quality Assurance & Compliance
1 47 (7.99%) SLA
2 21 (3.57%) QA
3 17 (2.89%) ISO/IEC 27001
4 14 (2.38%) Accessibility
5 10 (1.70%) PMO
6 8 (1.36%) Data Quality
7 4 (0.68%) GDPR
7 4 (0.68%) NCSC
7 4 (0.68%) NIST
8 3 (0.51%) GRC
8 3 (0.51%) ISO 22301
9 2 (0.34%) Basel II
9 2 (0.34%) COBIT
9 2 (0.34%) ISO 31000
9 2 (0.34%) NIST 800
10 1 (0.17%) HL7
10 1 (0.17%) ISO 14001
10 1 (0.17%) PCI DSS
10 1 (0.17%) Sarbanes-Oxley
10 1 (0.17%) WCAG
System Software
1 90 (15.31%) Active Directory
2 16 (2.72%) Docker
3 15 (2.55%) VMware Infrastructure
4 6 (1.02%) Hyper-V
5 4 (0.68%) KVM
5 4 (0.68%) Virtual Desktop
5 4 (0.68%) Virtual Machines
6 3 (0.51%) Microsoft Virtual Server
6 3 (0.51%) Virtual Servers
7 2 (0.34%) Firmware
7 2 (0.34%) VMware ESXi
8 1 (0.17%) ACF2
8 1 (0.17%) RACF
8 1 (0.17%) Terminal Services
Systems Management
1 29 (4.93%) Microsoft Intune
2 15 (2.55%) Terraform
3 11 (1.87%) SCCM
4 10 (1.70%) Jamf Pro
5 9 (1.53%) Kubernetes
6 4 (0.68%) Rancher
7 3 (0.51%) Ansible
7 3 (0.51%) FortiGate
7 3 (0.51%) Grafana
7 3 (0.51%) Packer
7 3 (0.51%) Prometheus
7 3 (0.51%) ZABBIX
8 2 (0.34%) Active Directory Federation Services
8 2 (0.34%) Consul
8 2 (0.34%) Istio
8 2 (0.34%) linkerd
8 2 (0.34%) NSN NetAct
8 2 (0.34%) OPNET
8 2 (0.34%) Opsgenie
8 2 (0.34%) Single Sign-On
Vendors
1 177 (30.10%) Microsoft
2 102 (17.35%) ServiceNow
3 39 (6.63%) Cisco
4 38 (6.46%) Citrix
5 33 (5.61%) SAP
6 21 (3.57%) Google
7 15 (2.55%) VMware
8 14 (2.38%) Apple
9 12 (2.04%) Oracle
9 12 (2.04%) Salesforce
10 11 (1.87%) Remedy
11 10 (1.70%) NEC
12 9 (1.53%) Bloomberg
12 9 (1.53%) BMC
13 8 (1.36%) Juniper
13 8 (1.36%) Refinitiv
13 8 (1.36%) Sybase
14 6 (1.02%) Atlassian
15 5 (0.85%) Dell
16 4 (0.68%) Nokia