Service Delivery Contracts in England

Service Delivery
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 2 July 2025, comparing them to the same period in the previous two years.

6 months to
2 Jul 2025
Same period 2024 Same period 2023
Rank 110 116 122
Rank change year-on-year +6 +6 +3
Contract jobs citing Service Delivery 651 721 982
As % of all contract jobs advertised in England 2.52% 1.93% 2.07%
As % of the Processes & Methodologies category 2.76% 2.26% 2.31%
Number of daily rates quoted 380 423 639
10th Percentile £199 £200 £250
25th Percentile £350 £328 £413
Median daily rate (50th Percentile) £450 £500 £525
Median % change year-on-year -10.00% -4.76% -
75th Percentile £575 £588 £600
90th Percentile £663 £688 £700
UK median daily rate £450 £475 £525
% change year-on-year -5.26% -9.52% -
Number of hourly rates quoted 97 113 78
10th Percentile £13.15 £14.16 £13.37
25th Percentile £14.84 £14.48 £13.41
Median hourly rate £17.15 £15.00 £18.72
Median % change year-on-year +14.33% -19.85% +29.07%
75th Percentile £23.01 £16.85 £38.75
90th Percentile £29.07 £23.95 £58.75
UK median hourly rate £16.23 £15.00 £18.72
% change year-on-year +8.20% -19.85% +20.74%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 23,546 31,936 42,525
As % of all contract IT jobs advertised in England 91.13% 85.56% 89.82%
Number of daily rates quoted 15,157 20,719 29,767
10th Percentile £300 £305 £325
25th Percentile £406 £413 £445
Median daily rate (50th Percentile) £515 £525 £550
Median % change year-on-year -1.90% -4.55% -
75th Percentile £638 £650 £675
90th Percentile £750 £750 £775
UK median daily rate £505 £525 £550
% change year-on-year -3.86% -4.55% +1.38%
Number of hourly rates quoted 1,176 2,324 1,553
10th Percentile £14.20 £12.79 £11.87
25th Percentile £17.87 £16.06 £16.25
Median hourly rate £25.15 £38.12 £37.50
Median % change year-on-year -34.02% +1.65% +44.23%
75th Percentile £55.00 £61.60 £64.63
90th Percentile £72.50 £73.14 £75.82
UK median hourly rate £25.15 £37.50 £36.00
% change year-on-year -32.93% +4.17% +38.46%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 2 July 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 2 July 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 2 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +51 225 £500 - 1,606
South East +24 99 £450 +12.50% 621
North of England -17 96 £402 -26.91% 593
East of England +4 73 £225 -35.71% 240
South West +41 71 £370 -24.49% 313
Midlands +1 69 £403 -17.77% 384
North West +10 58 £425 -26.09% 359
West Midlands +7 40 £426 -16.42% 241
Yorkshire -29 32 £400 -23.81% 184
East Midlands +3 28 £393 -17.28% 141
North East +4 8 - - 52
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (2.61%) Microsoft Exchange
2 9 (1.38%) SharePoint
3 8 (1.23%) Confluence
4 3 (0.46%) Skype for Business
5 2 (0.31%) CICS
6 1 (0.15%) Adobe Experience Manager
6 1 (0.15%) Apache
6 1 (0.15%) WebLogic
Applications
1 72 (11.06%) Microsoft Excel
2 49 (7.53%) Microsoft PowerPoint
3 43 (6.61%) Microsoft Office
4 9 (1.38%) Spreadsheet
5 6 (0.92%) MS Visio
6 2 (0.31%) AutoCAD
7 1 (0.15%) Camtasia
7 1 (0.15%) Final Cut Pro
7 1 (0.15%) Microsoft Project
7 1 (0.15%) Revit
7 1 (0.15%) Simulink
Business Applications
1 9 (1.38%) Remedy ITSM
2 8 (1.23%) Kondor
3 6 (0.92%) SAP S/4HANA
4 5 (0.77%) SAP SD
5 4 (0.61%) SAP ERP
6 2 (0.31%) Dynamics CRM
6 2 (0.31%) Oracle ERP
7 1 (0.15%) Academy Housing
7 1 (0.15%) iTrent
7 1 (0.15%) Maximo
7 1 (0.15%) NEC Housing
7 1 (0.15%) NetSuite
7 1 (0.15%) ResourceLink
7 1 (0.15%) SAP BPC
7 1 (0.15%) SAP HCM
7 1 (0.15%) SAP Oil and Gas
Cloud Services
1 68 (10.45%) Microsoft 365
2 56 (8.60%) Azure
3 48 (7.37%) AWS
4 33 (5.07%) SaaS
5 28 (4.30%) Power Platform
6 23 (3.53%) Entra ID
7 22 (3.38%) GCP
8 11 (1.69%) Serverless
9 9 (1.38%) AWS Lambda
10 8 (1.23%) Amazon CloudWatch
10 8 (1.23%) Amazon S3
11 7 (1.08%) Amazon Glacier
11 7 (1.08%) Amazon Kinesis
12 6 (0.92%) SuccessFactors
13 5 (0.77%) AWS CloudFormation
14 4 (0.61%) Azure Monitor
14 4 (0.61%) IaaS
14 4 (0.61%) Lucidchart
14 4 (0.61%) OCI
15 3 (0.46%) Snowflake
Communications & Networking
1 26 (3.99%) Firewall
1 26 (3.99%) VPN
2 23 (3.53%) Wi-Fi
3 17 (2.61%) DNS
4 15 (2.30%) WAN
5 14 (2.15%) TCP/IP
6 12 (1.84%) DHCP
7 9 (1.38%) LAN
8 8 (1.23%) VoIP
9 7 (1.08%) MPLS
9 7 (1.08%) SD-WAN
10 6 (0.92%) BGP
10 6 (0.92%) OSPF
10 6 (0.92%) Wireless
11 5 (0.77%) EIGRP
11 5 (0.77%) Internet
12 4 (0.61%) IPv4
12 4 (0.61%) Network Security
13 3 (0.46%) NAS
13 3 (0.46%) VLAN
Database & Business Intelligence
1 26 (3.99%) Power BI
2 10 (1.54%) SQL Server
3 8 (1.23%) Data Mining
3 8 (1.23%) DynamoDB
4 7 (1.08%) MySQL
5 5 (0.77%) NoSQL
5 5 (0.77%) SAP HANA
6 3 (0.46%) Amazon RDS
6 3 (0.46%) Data Warehouse
6 3 (0.46%) DTS
6 3 (0.46%) InfluxDB
6 3 (0.46%) Power Query
6 3 (0.46%) Snowflake Schema
7 2 (0.31%) Data Lake
7 2 (0.31%) Easytrieve
7 2 (0.31%) MongoDB
7 2 (0.31%) MS Access
7 2 (0.31%) Relational Database
7 2 (0.31%) SQL Server Reporting Services
8 1 (0.15%) Electronic Patient Records
Development Applications
1 23 (3.53%) JIRA
2 15 (2.30%) Jenkins
3 6 (0.92%) Git
4 5 (0.77%) GitLab
4 5 (0.77%) LSMW
5 4 (0.61%) Maven
6 2 (0.31%) Gradle
7 1 (0.15%) Artifactory
7 1 (0.15%) ScriptRunner
7 1 (0.15%) Subversion
7 1 (0.15%) TeamCity
General
1 280 (43.01%) Social Skills
2 117 (17.97%) Finance
3 77 (11.83%) Analytical Skills
4 67 (10.29%) Public Sector
5 47 (7.22%) Telecoms
6 35 (5.38%) Banking
6 35 (5.38%) Local Government
7 31 (4.76%) Legal
8 15 (2.30%) Manufacturing
8 15 (2.30%) Presentation Skills
9 14 (2.15%) Electronics
9 14 (2.15%) Influencing Skills
9 14 (2.15%) Organisational Skills
10 13 (2.00%) Marketing
11 11 (1.69%) Inclusion and Diversity
12 10 (1.54%) German Language
13 9 (1.38%) Billing
13 9 (1.38%) Investment Banking
13 9 (1.38%) Military
14 8 (1.23%) Law
Job Titles
1 96 (14.75%) Analyst
2 86 (13.21%) Service Manager
3 66 (10.14%) Delivery Manager
4 52 (7.99%) Lead
5 47 (7.22%) Service Delivery Manager
6 45 (6.91%) Support Engineer
7 44 (6.76%) Service Analyst
8 40 (6.14%) Architect
9 33 (5.07%) Service Desk Analyst
10 32 (4.92%) Senior
11 27 (4.15%) Applications Support
12 25 (3.84%) IT Manager
13 24 (3.69%) IT Support
14 23 (3.53%) Developer
14 23 (3.53%) Project Manager
15 20 (3.07%) Administrator
15 20 (3.07%) Solutions Architect
16 19 (2.92%) Consultant
17 17 (2.61%) IT Services Manager
18 16 (2.46%) Desktop Support
Libraries, Frameworks & Software Standards
1 14 (2.15%) REST
2 12 (1.84%) Web Services
3 11 (1.69%) CSS
4 10 (1.54%) HTML
5 9 (1.38%) RESTful
6 8 (1.23%) .NET
6 8 (1.23%) JSON
7 7 (1.08%) ActiveMQ
7 7 (1.08%) Kafka
8 6 (0.92%) SAP Fiori
8 6 (0.92%) SOAP
9 5 (0.77%) BAPI
9 5 (0.77%) EDI
9 5 (0.77%) IDoc
9 5 (0.77%) SAP ALE
10 2 (0.31%) 802.1X
10 2 (0.31%) AngularJS
10 2 (0.31%) Next.js
10 2 (0.31%) React
10 2 (0.31%) Spring
Miscellaneous
1 37 (5.68%) Management Information System
2 19 (2.92%) Driving Licence
3 15 (2.30%) Onboarding
4 13 (2.00%) EPoS
5 12 (1.84%) Product Ownership
5 12 (1.84%) Public Cloud
6 11 (1.69%) CMDB
6 11 (1.69%) Data Centre
7 10 (1.54%) Data Protection Act
7 10 (1.54%) Enterprise Software
7 10 (1.54%) Smartphone
8 9 (1.38%) Legacy Systems
8 9 (1.38%) NHS
9 8 (1.23%) Cloud Native
9 8 (1.23%) Market Risk
9 8 (1.23%) SWIFT Messaging Network
10 7 (1.08%) Analytical Mindset
11 6 (0.92%) Virtual Team
12 5 (0.77%) Self-Motivation
12 5 (0.77%) TM Forum
Operating Systems
1 66 (10.14%) Windows
2 24 (3.69%) Windows 10
3 16 (2.46%) Windows Server
4 15 (2.30%) Mac OS
5 10 (1.54%) Linux
5 10 (1.54%) Unix
6 3 (0.46%) VMS
6 3 (0.46%) Windows Server 2016
6 3 (0.46%) zOS
7 2 (0.31%) Android
8 1 (0.15%) Apple iOS
8 1 (0.15%) CentOS
8 1 (0.15%) MVS
8 1 (0.15%) Rocky
8 1 (0.15%) Ubuntu
8 1 (0.15%) Windows Server 2008
8 1 (0.15%) Windows Server 2019
Processes & Methodologies
1 207 (31.80%) ITIL
2 193 (29.65%) Problem-Solving
3 158 (24.27%) Customer Service
4 132 (20.28%) Service Management
5 120 (18.43%) Stakeholder Management
6 112 (17.20%) Agile
7 102 (15.67%) Continuous Improvement
8 85 (13.06%) Incident Management
9 81 (12.44%) ITSM
10 79 (12.14%) Change Management
11 69 (10.60%) Project Management
12 48 (7.37%) Mathematics
13 46 (7.07%) Decision-Making
13 46 (7.07%) Risk Management
14 45 (6.91%) Stakeholder Engagement
15 44 (6.76%) Roadmaps
16 43 (6.61%) Collaborative Working
17 39 (5.99%) CI/CD
18 38 (5.84%) Business Intelligence
19 37 (5.68%) Problem Management
Programming Languages
1 41 (6.30%) SQL
2 21 (3.23%) Java
3 18 (2.76%) JavaScript
4 11 (1.69%) PowerShell
4 11 (1.69%) Python
5 9 (1.38%) C#
6 5 (0.77%) ABAP
7 3 (0.46%) JCL
8 2 (0.31%) Bash
8 2 (0.31%) COBOL
8 2 (0.31%) Data Analysis Expressions
8 2 (0.31%) VBA
9 1 (0.15%) Assembly Language
9 1 (0.15%) Go
9 1 (0.15%) Groovy
9 1 (0.15%) Korn
9 1 (0.15%) MATLAB
9 1 (0.15%) R
9 1 (0.15%) REXX
9 1 (0.15%) TypeScript
Qualifications
1 109 (16.74%) Security Cleared
2 89 (13.67%) SC Cleared
3 73 (11.21%) Degree
4 29 (4.45%) Microsoft Certification
5 28 (4.30%) A+ Certification
6 24 (3.69%) DV Cleared
7 23 (3.53%) ITIL Certification
7 23 (3.53%) ITIL Foundation Certificate
8 19 (2.92%) MCSA
9 12 (1.84%) Computer Science Degree
9 12 (1.84%) PMP
10 11 (1.69%) Azure Certification
10 11 (1.69%) DBS Check
11 10 (1.54%) ACSP
11 10 (1.54%) ACTC
11 10 (1.54%) Cisco Certification
11 10 (1.54%) PMI Certification
12 9 (1.38%) CCNP
13 4 (0.61%) ACCA
13 4 (0.61%) CIMA
Quality Assurance & Compliance
1 44 (6.76%) SLA
2 22 (3.38%) ISO/IEC 27001
3 21 (3.23%) QA
4 13 (2.00%) GDPR
5 12 (1.84%) Accessibility
6 9 (1.38%) Data Quality
7 7 (1.08%) Basel II
7 7 (1.08%) GRC
7 7 (1.08%) PMO
8 4 (0.61%) Actionable Recommendations
9 3 (0.46%) ISO 22301
9 3 (0.46%) NIST
10 2 (0.31%) ISO 31000
10 2 (0.31%) ISO 9001
10 2 (0.31%) NCSC
10 2 (0.31%) NIST 800
10 2 (0.31%) Sarbanes-Oxley
11 1 (0.15%) GAAP
11 1 (0.15%) HL7
11 1 (0.15%) ISO 14001
System Software
1 86 (13.21%) Active Directory
2 17 (2.61%) Docker
3 12 (1.84%) VMware Infrastructure
4 5 (0.77%) Virtual Desktop
5 4 (0.61%) KVM
5 4 (0.61%) Virtual Machines
6 3 (0.46%) Hyper-V
7 2 (0.31%) Firmware
7 2 (0.31%) VMware ESXi
8 1 (0.15%) ACF2
8 1 (0.15%) Microsoft Virtual Server
8 1 (0.15%) RACF
8 1 (0.15%) Terminal Services
8 1 (0.15%) Virtual Servers
8 1 (0.15%) VMware NSX
8 1 (0.15%) vSphere
Systems Management
1 25 (3.84%) Microsoft Intune
2 12 (1.84%) Jamf Pro
3 10 (1.54%) Terraform
4 9 (1.38%) SCCM
5 8 (1.23%) NSN NetAct
6 5 (0.77%) Kubernetes
7 4 (0.61%) FortiGate
8 3 (0.46%) Ansible
9 2 (0.31%) OPNET
10 1 (0.15%) Cisco CUCM
10 1 (0.15%) Computer Emergency Response Teams
10 1 (0.15%) Grafana
10 1 (0.15%) Nagios
10 1 (0.15%) Podman
10 1 (0.15%) Prometheus
10 1 (0.15%) Rancher
10 1 (0.15%) RSA Archer
10 1 (0.15%) ZABBIX
Vendors
1 172 (26.42%) Microsoft
2 115 (17.67%) ServiceNow
3 38 (5.84%) SAP
4 36 (5.53%) Cisco
4 36 (5.53%) Citrix
5 21 (3.23%) Google
6 15 (2.30%) Apple
7 13 (2.00%) VMware
8 11 (1.69%) Juniper
8 11 (1.69%) Remedy
8 11 (1.69%) Salesforce
9 10 (1.54%) Nokia
9 10 (1.54%) Oracle
10 9 (1.38%) Bloomberg
10 9 (1.38%) Ericsson
11 8 (1.23%) Refinitiv
11 8 (1.23%) Sybase
12 7 (1.08%) BMC
13 6 (0.92%) Atlassian
13 6 (0.92%) Liquidlogic