Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 3 October 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Oct 2026
Same period 2025 Same period 2024
Rank 116 109 141
Rank change year-on-year -7 +32 -15
Contract jobs citing Service Delivery 1,083 704 576
As % of all contract jobs in England 2.33% 2.51% 1.78%
As % of the Processes & Methodologies category 2.75% 2.76% 2.06%
Number of daily rates quoted 643 390 290
10th Percentile £228 £205 £212
25th Percentile £413 £323 £316
Median daily rate (50th Percentile) £525 £450 £490
Median % change year-on-year +16.67% -8.16% -4.58%
75th Percentile £600 £575 £590
90th Percentile £716 £675 £689
UK median daily rate £523 £450 £475
% change year-on-year +16.22% -5.26% -9.52%
Number of hourly rates quoted 123 115 97
10th Percentile £13.77 £14.00 £14.84
25th Percentile £16.01 £15.13 £15.00
Median hourly rate £17.87 £17.87 £16.23
Median % change year-on-year - +10.10% -9.56%
75th Percentile £23.75 £23.88 £16.85
90th Percentile £68.60 £46.50 £19.05
UK median hourly rate £17.87 £17.30 £16.23
% change year-on-year +3.29% +6.59% -14.23%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 39,417 25,490 28,010
As % of all contract IT jobs advertised in England 84.73% 90.96% 86.33%
Number of daily rates quoted 23,890 16,169 17,141
10th Percentile £325 £300 £313
25th Percentile £425 £405 £420
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £638 £625 £645
90th Percentile £738 £738 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.78%
Number of hourly rates quoted 2,936 1,564 1,197
10th Percentile £13.85 £14.44 £15.00
25th Percentile £17.59 £17.87 £20.25
Median hourly rate £40.08 £25.15 £43.00
Median % change year-on-year +59.36% -41.51% -3.37%
75th Percentile £67.50 £47.00 £67.00
90th Percentile £78.75 £67.43 £75.00
UK median hourly rate £38.72 £25.15 £42.27
% change year-on-year +53.96% -40.49% -0.55%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 3 October 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 3 October 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 3 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +6 389 £525 +5.00% 1,057
South East +35 282 £538 +19.44% 467
North of England -52 143 £525 +30.60% 390
Midlands -34 102 £491 +22.14% 280
South West -28 93 £525 +41.51% 224
North West -56 68 £525 +16.67% 208
East of England -15 60 £476 +22.90% 178
West Midlands -29 60 £500 +25.00% 163
Yorkshire -29 53 £520 +29.88% 117
East Midlands -11 42 £450 -5.26% 117
North East -29 26 £550 +31.34% 68
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 53 (4.89%) SharePoint
2 29 (2.68%) Microsoft Exchange
3 27 (2.49%) Confluence
4 6 (0.55%) OpenStack
5 3 (0.28%) Oracle Workflow
6 2 (0.18%) CMS
7 1 (0.092%) Apache
7 1 (0.092%) CICS
7 1 (0.092%) Documentum
7 1 (0.092%) Exchange Server 2013
7 1 (0.092%) JBoss
7 1 (0.092%) NetWeaver
7 1 (0.092%) nginx
7 1 (0.092%) SharePoint Server
Applications
1 57 (5.26%) Microsoft Excel
2 56 (5.17%) Microsoft Office
3 15 (1.39%) Microsoft PowerPoint
4 7 (0.65%) Microsoft Project
5 4 (0.37%) Spreadsheet
6 3 (0.28%) Chatbot
6 3 (0.28%) MS Visio
7 1 (0.092%) LaTeX
7 1 (0.092%) Maple
Business Applications
1 27 (2.49%) Remedy ITSM
2 11 (1.02%) Dynamics CRM
3 7 (0.65%) ContrOCC
4 6 (0.55%) SAP S/4HANA
5 5 (0.46%) Oracle ERP
6 4 (0.37%) NEC Housing
7 3 (0.28%) Loan IQ
7 3 (0.28%) Oracle Applications
7 3 (0.28%) SAP HCM
8 2 (0.18%) Primavera
8 2 (0.18%) SAP Payroll
8 2 (0.18%) SAP PS
9 1 (0.092%) Oracle Assets
9 1 (0.092%) Oracle EBS
9 1 (0.092%) Oracle Financials
9 1 (0.092%) Oracle General Ledger
9 1 (0.092%) Oracle Receivables
9 1 (0.092%) SAP HR
9 1 (0.092%) SAP Oil and Gas
9 1 (0.092%) SAP PM
Cloud Services
1 140 (12.93%) Azure
2 128 (11.82%) Microsoft 365
3 71 (6.56%) AWS
4 69 (6.37%) Entra ID
5 49 (4.52%) Power Platform
6 31 (2.86%) SaaS
7 25 (2.31%) Azure DevOps
8 23 (2.12%) GCP
9 22 (2.03%) SuccessFactors
10 17 (1.57%) Serverless
11 15 (1.39%) OneDrive
12 14 (1.29%) IaaS
13 13 (1.20%) GitHub
13 13 (1.20%) PaaS
14 12 (1.11%) Dynamics 365
15 11 (1.02%) Microsoft Purview
15 11 (1.02%) OCI
16 10 (0.92%) Google Workspace
16 10 (0.92%) Microsoft Copilot
16 10 (0.92%) PowerApps
Communications & Networking
1 48 (4.43%) DNS
2 40 (3.69%) Firewall
3 35 (3.23%) VPN
4 24 (2.22%) DHCP
4 24 (2.22%) LAN
5 22 (2.03%) WAN
6 20 (1.85%) Network Security
7 18 (1.66%) TCP/IP
8 15 (1.39%) VLAN
8 15 (1.39%) Wi-Fi
9 14 (1.29%) 5G
9 14 (1.29%) Diameter Protocol
10 12 (1.11%) MPLS
10 12 (1.11%) Wireless
11 11 (1.02%) SAN
12 9 (0.83%) BGP
12 9 (0.83%) SSL
13 8 (0.74%) 4G
13 8 (0.74%) VoLTE
13 8 (0.74%) VoWiFi
Database & Business Intelligence
1 29 (2.68%) Power BI
2 15 (1.39%) SQL Server
3 11 (1.02%) MySQL
4 7 (0.65%) MongoDB
5 5 (0.46%) DocumentDB
6 4 (0.37%) Data Warehouse
6 4 (0.37%) GIS
6 4 (0.37%) Oracle Reports
7 3 (0.28%) Amazon Redshift
7 3 (0.28%) Db2
7 3 (0.28%) Metadata
7 3 (0.28%) Oracle BI Publisher
7 3 (0.28%) Pentaho
7 3 (0.28%) Tableau
8 2 (0.18%) Amazon Athena
8 2 (0.18%) Azure SQL Database
8 2 (0.18%) BigQuery
8 2 (0.18%) Looker
8 2 (0.18%) NoSQL
8 2 (0.18%) Redis
Development Applications
1 58 (5.36%) JIRA
2 16 (1.48%) GitLab
3 15 (1.39%) Git
4 7 (0.65%) Jenkins
5 4 (0.37%) Chocolatey
6 3 (0.28%) Eclipse
7 1 (0.092%) Atlassian Bamboo
7 1 (0.092%) Bitbucket
7 1 (0.092%) MSI
7 1 (0.092%) ScriptRunner
7 1 (0.092%) Snyk
7 1 (0.092%) SonarQube
General
1 446 (41.18%) Social Skills
2 205 (18.93%) Public Sector
3 195 (18.01%) Analytical Skills
4 172 (15.88%) Finance
5 82 (7.57%) Organisational Skills
6 58 (5.36%) Local Government
7 47 (4.34%) Influencing Skills
8 45 (4.16%) Telecoms
9 36 (3.32%) Banking
10 33 (3.05%) Military
11 27 (2.49%) Legal
12 26 (2.40%) Retail
13 23 (2.12%) Documentation Skills
14 22 (2.03%) Inclusion and Diversity
15 17 (1.57%) Manufacturing
16 12 (1.11%) Billing
16 12 (1.11%) Law
17 10 (0.92%) Presentation Skills
18 8 (0.74%) Front Office
19 7 (0.65%) Financial Institution
Job Titles
1 116 (10.71%) Analyst
2 111 (10.25%) Service Manager
3 93 (8.59%) Senior
4 91 (8.40%) Delivery Manager
5 85 (7.85%) Lead
6 69 (6.37%) Service Delivery Manager
7 66 (6.09%) Support Engineer
8 51 (4.71%) Architect
9 50 (4.62%) IT Manager
10 47 (4.34%) IT Support
11 39 (3.60%) Consultant
12 38 (3.51%) Service Analyst
13 34 (3.14%) Administrator
13 34 (3.14%) Developer
14 33 (3.05%) Infrastructure Engineer
15 30 (2.77%) Project Manager
16 28 (2.59%) IT Engineer
17 26 (2.40%) Desktop Support
18 25 (2.31%) Change Manager
19 23 (2.12%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 31 (2.86%) REST
1 31 (2.86%) Terraform
2 11 (1.02%) AngularJS
3 10 (0.92%) SOAP
4 8 (0.74%) Node.js
5 7 (0.65%) Express.js
5 7 (0.65%) Jest
5 7 (0.65%) Oracle Fusion
6 6 (0.55%) Handlebars
6 6 (0.55%) Kafka
6 6 (0.55%) Middleware
6 6 (0.55%) XML
7 5 (0.46%) CSS
7 5 (0.46%) Elastic Stack
7 5 (0.46%) MEAN Stack
7 5 (0.46%) Nunjucks
7 5 (0.46%) Web Services
8 4 (0.37%) Microsoft Graph
8 4 (0.37%) OAuth
8 4 (0.37%) SAP Fiori
Miscellaneous
1 131 (12.10%) Onboarding
2 47 (4.34%) Management Information System
3 43 (3.97%) Product Ownership
4 30 (2.77%) Enterprise Software
4 30 (2.77%) Self-Motivation
5 26 (2.40%) CMDB
6 19 (1.75%) Cloud Native
6 19 (1.75%) Security Posture
7 17 (1.57%) Data Centre
7 17 (1.57%) Data Protection Act
8 14 (1.29%) NHS
8 14 (1.29%) Operational Technology
8 14 (1.29%) Video Conferencing
9 13 (1.20%) Cyber Threat
10 11 (1.02%) Driving Licence
10 11 (1.02%) Security Operations Centre
11 10 (0.92%) Analytical Mindset
11 10 (0.92%) Hybrid Cloud
11 10 (0.92%) Virtual Team
12 8 (0.74%) Cloud Security Posture
Operating Systems
1 159 (14.68%) Windows
2 40 (3.69%) Linux
3 31 (2.86%) Android
3 31 (2.86%) Windows Server
4 29 (2.68%) Windows 10
5 22 (2.03%) Mac OS
6 19 (1.75%) Apple iOS
7 15 (1.39%) Windows Server 2019
8 12 (1.11%) Unix
9 6 (0.55%) Red Hat Enterprise Linux
10 3 (0.28%) Solaris
10 3 (0.28%) VMS
11 2 (0.18%) AIX
11 2 (0.18%) SUSE
12 1 (0.092%) OpenVMS
12 1 (0.092%) SUSE Linux Enterprise Server
12 1 (0.092%) Windows 7
12 1 (0.092%) Windows Server 2008
12 1 (0.092%) Windows Server 2012
12 1 (0.092%) zOS
Processes & Methodologies
1 359 (33.15%) Continuous Improvement
2 341 (31.49%) ITIL
3 309 (28.53%) Service Management
4 280 (25.85%) Stakeholder Management
5 269 (24.84%) ITSM
6 261 (24.10%) Problem-Solving
7 212 (19.58%) Agile
8 150 (13.85%) Stakeholder Engagement
9 140 (12.93%) Change Management
10 134 (12.37%) Customer Service
11 111 (10.25%) Decision-Making
12 105 (9.70%) Roadmaps
13 91 (8.40%) Incident Management
14 88 (8.13%) Project Delivery
15 86 (7.94%) AI
16 84 (7.76%) Cybersecurity
17 80 (7.39%) Project Management
18 75 (6.93%) DevOps
19 73 (6.74%) Technical Leadership
20 70 (6.46%) Collaborative Working
Programming Languages
1 43 (3.97%) PowerShell
2 38 (3.51%) Python
3 36 (3.32%) SQL
4 24 (2.22%) JavaScript
5 19 (1.75%) Bash
6 8 (0.74%) TypeScript
7 7 (0.65%) C#
8 6 (0.55%) Shell Script
9 5 (0.46%) Java
10 4 (0.37%) Bicep
10 4 (0.37%) Perl
11 3 (0.28%) ABAP
11 3 (0.28%) Groovy
11 3 (0.28%) Scala
12 2 (0.18%) Google Apps Script
12 2 (0.18%) R
13 1 (0.092%) ActionScript
13 1 (0.092%) ActionScript 2.0
13 1 (0.092%) Data Analysis Expressions
13 1 (0.092%) Go
Qualifications
1 319 (29.46%) Security Cleared
2 202 (18.65%) SC Cleared
3 98 (9.05%) DV Cleared
4 67 (6.19%) Degree
5 34 (3.14%) PMP
6 31 (2.86%) PMI Certification
7 26 (2.40%) BPSS Clearance
7 26 (2.40%) ITIL Certification
8 16 (1.48%) ITIL Foundation Certificate
9 15 (1.39%) CISSP
9 15 (1.39%) Computer Science Degree
9 15 (1.39%) Microsoft Certification
10 11 (1.02%) AWS Certification
10 11 (1.02%) Azure Certification
11 9 (0.83%) CISM
12 7 (0.65%) A+ Certification
12 7 (0.65%) Cisco Certification
12 7 (0.65%) Master's Degree
12 7 (0.65%) Network+ Certification
13 5 (0.46%) CCNP
Quality Assurance & Compliance
1 76 (7.02%) SLA
2 41 (3.79%) QA
3 31 (2.86%) Data Quality
4 30 (2.77%) GRC
4 30 (2.77%) ISO/IEC 27001
5 23 (2.12%) Accessibility
5 23 (2.12%) GDPR
5 23 (2.12%) NIST
6 21 (1.94%) PMO
7 19 (1.75%) ISO/IEC 20000
8 15 (1.39%) Cyber Essentials
9 14 (1.29%) NCSC
10 12 (1.11%) ISO 9001
11 8 (0.74%) Cyber Essentials PLUS
12 7 (0.65%) WCAG
13 5 (0.46%) Sarbanes-Oxley
14 4 (0.37%) Actionable Recommendations
14 4 (0.37%) PCI DSS
15 3 (0.28%) NIST 800
16 2 (0.18%) ISO 22301
System Software
1 97 (8.96%) Active Directory
2 55 (5.08%) VMware Infrastructure
3 26 (2.40%) VMware ESXi
4 21 (1.94%) vSphere
5 14 (1.29%) Docker
5 14 (1.29%) Virtual Desktop
6 10 (0.92%) Hyper-V
7 6 (0.55%) Firmware
8 4 (0.37%) Virtual Machines
9 2 (0.18%) ACF2
9 2 (0.18%) OpenAM
9 2 (0.18%) RACF
9 2 (0.18%) VMware NSX
10 1 (0.092%) UAG
Systems Management
1 48 (4.43%) Microsoft Intune
2 32 (2.95%) SCCM
3 26 (2.40%) Kubernetes
4 17 (1.57%) vCenter Server
5 15 (1.39%) SCOM
6 13 (1.20%) Ansible
7 7 (0.65%) Single Sign-On
8 6 (0.55%) FortiGate
9 4 (0.37%) Nessus
9 4 (0.37%) WSUS
10 3 (0.28%) Active Directory Federation Services
10 3 (0.28%) Istio
10 3 (0.28%) Jamf Pro
10 3 (0.28%) NetBackup
10 3 (0.28%) Progress Chef
10 3 (0.28%) Puppet
11 2 (0.18%) Cisco CUCM
11 2 (0.18%) Nagios
11 2 (0.18%) SCSM
12 1 (0.092%) SCOrch
Vendors
1 245 (22.62%) Microsoft
2 190 (17.54%) ServiceNow
3 65 (6.00%) VMware
4 49 (4.52%) SAP
5 38 (3.51%) Oracle
6 31 (2.86%) Cisco
6 31 (2.86%) Remedy
7 19 (1.75%) Google
8 18 (1.66%) SolarWinds
9 14 (1.29%) Nokia
10 13 (1.20%) Citrix
11 12 (1.11%) BMC
11 12 (1.11%) Dynatrace
12 11 (1.02%) Apple
12 11 (1.02%) Broadcom
12 11 (1.02%) Ericsson
12 11 (1.02%) Veeam
13 9 (0.83%) Palo Alto
13 9 (0.83%) Workday
14 8 (0.74%) Tanium