Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 3 January 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Jan 2026
Same period 2025 Same period 2024
Rank 131 124 111
Rank change year-on-year -7 -13 +31
Contract jobs citing Service Delivery 704 576 793
As % of all contract jobs in England 2.23% 2.08% 2.18%
As % of the Processes & Methodologies category 2.51% 2.35% 2.47%
Number of daily rates quoted 393 319 528
10th Percentile £194 £223 £205
25th Percentile £313 £363 £363
Median daily rate (50th Percentile) £450 £500 £500
Median % change year-on-year -10.00% - -
75th Percentile £575 £600 £600
90th Percentile £658 £700 £725
UK median daily rate £450 £500 £500
% change year-on-year -10.00% - -2.44%
Number of hourly rates quoted 109 68 76
10th Percentile £15.50 £15.51 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.71 £16.23 £17.72
Median % change year-on-year +27.60% -8.42% -9.28%
75th Percentile £45.00 £21.46 £61.54
90th Percentile £60.00 £29.35 £76.25
UK median hourly rate £17.87 £16.23 £19.00
% change year-on-year +10.10% -14.58% +1.82%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,998 24,551 32,113
As % of all contract IT jobs advertised in England 88.52% 88.81% 88.18%
Number of daily rates quoted 17,879 15,085 21,750
10th Percentile £304 £310 £306
25th Percentile £409 £413 £425
Median daily rate (50th Percentile) £500 £525 £540
Median % change year-on-year -4.76% -2.78% -1.82%
75th Percentile £625 £645 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,763 810 1,433
10th Percentile £15.19 £15.62 £14.25
25th Percentile £17.96 £20.49 £19.06
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +27.14%
75th Percentile £57.50 £64.50 £65.00
90th Percentile £70.00 £75.00 £77.50
UK median hourly rate £25.15 £32.50 £43.75
% change year-on-year -22.62% -25.71% +25.00%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 3 January 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 3 January 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 3 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -6 243 £500 -9.09% 150
North of England +18 149 £449 +45.85% 106
South East -4 99 £450 -5.26% 149
South West +21 95 £391 -16.76% 49
North West +13 94 £425 +41.67% 62
Midlands -24 83 £420 -6.72% 82
West Midlands -30 46 £400 -15.61% 49
Yorkshire -16 39 £450 -6.15% 29
East Midlands -10 37 £450 +26.40% 32
East of England -51 24 £425 -19.05% 38
North East +4 16 £450 -43.75% 15
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.55%) SharePoint
2 23 (3.27%) Confluence
3 22 (3.13%) Microsoft Exchange
4 5 (0.71%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
6 1 (0.14%) nginx
6 1 (0.14%) SharePoint 2013
Applications
1 48 (6.82%) Microsoft Office
2 42 (5.97%) Microsoft Excel
3 16 (2.27%) Microsoft PowerPoint
4 5 (0.71%) Acrobat
4 5 (0.71%) Microsoft Project
5 4 (0.57%) MS Visio
6 3 (0.43%) Chatbot
7 2 (0.28%) Adobe After Effects
7 2 (0.28%) Adobe XD
7 2 (0.28%) InVision
7 2 (0.28%) Sketch
7 2 (0.28%) Trello
8 1 (0.14%) Spreadsheet
Business Applications
1 20 (2.84%) Remedy ITSM
2 8 (1.14%) Dynamics CRM
2 8 (1.14%) SAP S/4HANA
3 4 (0.57%) assyst
3 4 (0.57%) Maximo
3 4 (0.57%) SAP IS-U
4 3 (0.43%) Kondor
4 3 (0.43%) NetSuite
4 3 (0.43%) SAP ERP
5 2 (0.28%) ContrOCC
5 2 (0.28%) iTrent
5 2 (0.28%) Oracle EBS
5 2 (0.28%) Unit4 Business World
6 1 (0.14%) IntelliMatch
6 1 (0.14%) NEC Housing
6 1 (0.14%) Salesforce CRM
6 1 (0.14%) SAP Payroll
6 1 (0.14%) Sparx Enterprise Architect
6 1 (0.14%) Sprinklr
6 1 (0.14%) SystmOne
Cloud Services
1 87 (12.36%) Azure
2 78 (11.08%) Microsoft 365
3 42 (5.97%) AWS
4 25 (3.55%) SaaS
5 23 (3.27%) Power Platform
6 19 (2.70%) Azure DevOps
7 18 (2.56%) Entra ID
8 17 (2.41%) Power Automate
9 11 (1.56%) GCP
10 10 (1.42%) SuccessFactors
11 9 (1.28%) OneDrive
12 7 (0.99%) GitHub
13 6 (0.85%) Amazon CloudWatch
13 6 (0.85%) Azure Monitor
13 6 (0.85%) Dynamics 365
13 6 (0.85%) Serverless
14 5 (0.71%) GitHub Actions
14 5 (0.71%) Google Workspace
14 5 (0.71%) OpenShift
15 4 (0.57%) npm
Communications & Networking
1 26 (3.69%) DNS
1 26 (3.69%) Firewall
2 22 (3.13%) TCP/IP
2 22 (3.13%) VPN
3 21 (2.98%) DHCP
4 13 (1.85%) PABX
5 12 (1.70%) WAN
6 11 (1.56%) Wi-Fi
7 9 (1.28%) LAN
8 8 (1.14%) Network Security
9 7 (0.99%) Wireless
10 4 (0.57%) AMQP
10 4 (0.57%) BGP
10 4 (0.57%) VLAN
11 3 (0.43%) HTTP
11 3 (0.43%) Software-Defined Networking
12 2 (0.28%) Internet
12 2 (0.28%) Intrusion Detection
12 2 (0.28%) SAN
12 2 (0.28%) SSL
Database & Business Intelligence
1 15 (2.13%) Power BI
2 11 (1.56%) Relational Database
3 7 (0.99%) SQL Server
4 6 (0.85%) Data Warehouse
4 6 (0.85%) Metadata
4 6 (0.85%) RDBMS
4 6 (0.85%) Tableau
5 5 (0.71%) Electronic Patient Records
6 4 (0.57%) MongoDB
6 4 (0.57%) Oracle Database
6 4 (0.57%) PostgreSQL
7 3 (0.43%) Looker
7 3 (0.43%) MySQL
8 2 (0.28%) Amazon Athena
8 2 (0.28%) DTS
9 1 (0.14%) Data Vault
9 1 (0.14%) DataStage
9 1 (0.14%) Oracle Reports
9 1 (0.14%) Power Query
9 1 (0.14%) SQL Server Integration Services
Development Applications
1 64 (9.09%) JIRA
2 17 (2.41%) Git
3 13 (1.85%) Jenkins
4 8 (1.14%) Postman
5 7 (0.99%) GitLab
6 4 (0.57%) Maven
7 3 (0.43%) CircleCI
8 2 (0.28%) Axure RP
8 2 (0.28%) TestRail
9 1 (0.14%) Bitbucket
9 1 (0.14%) Cucumber
9 1 (0.14%) Cypress.io
9 1 (0.14%) Eclipse
9 1 (0.14%) gulp
9 1 (0.14%) MLflow
9 1 (0.14%) REST Assured
9 1 (0.14%) Selenium
9 1 (0.14%) SoapUI
9 1 (0.14%) TestDirector
9 1 (0.14%) Yeoman
General
1 332 (47.16%) Social Skills
2 121 (17.19%) Public Sector
3 113 (16.05%) Finance
4 100 (14.20%) Analytical Skills
5 43 (6.11%) Organisational Skills
6 29 (4.12%) Retail
7 27 (3.84%) Telecoms
8 25 (3.55%) Legal
9 23 (3.27%) Manufacturing
10 22 (3.13%) Documentation Skills
10 22 (3.13%) Influencing Skills
10 22 (3.13%) Marketing
11 19 (2.70%) Local Government
12 16 (2.27%) Banking
13 15 (2.13%) Electronics
13 15 (2.13%) Inclusion and Diversity
14 10 (1.42%) Military
15 9 (1.28%) Presentation Skills
16 6 (0.85%) Billing
17 5 (0.71%) Law
Job Titles
1 152 (21.59%) Analyst
2 81 (11.51%) Lead
3 76 (10.80%) Service Manager
4 45 (6.39%) Delivery Manager
5 44 (6.25%) Senior
6 41 (5.82%) Support Analyst
7 38 (5.40%) Service Delivery Manager
8 34 (4.83%) Business Analyst
8 34 (4.83%) IT Support
9 30 (4.26%) 2nd Line Support
10 28 (3.98%) Architect
10 28 (3.98%) Support Engineer
11 27 (3.84%) Service Analyst
12 23 (3.27%) IT Manager
13 21 (2.98%) 1st/2nd Line Support
13 21 (2.98%) Administrator
14 20 (2.84%) IT Analyst
15 19 (2.70%) Consultant
16 18 (2.56%) Desktop Support
17 16 (2.27%) Team Leader
Libraries, Frameworks & Software Standards
1 20 (2.84%) REST
2 12 (1.70%) HTML
3 11 (1.56%) SOAP
4 9 (1.28%) CSS
5 8 (1.14%) Kafka
6 7 (0.99%) Middleware
6 7 (0.99%) RESTful
6 7 (0.99%) XML
7 6 (0.85%) AngularJS
8 5 (0.71%) JSON
8 5 (0.71%) Oracle Fusion
9 4 (0.57%) .NET
9 4 (0.57%) Bootstrap
9 4 (0.57%) LangChain
9 4 (0.57%) LangGraph
9 4 (0.57%) NumPy
9 4 (0.57%) Pandas
9 4 (0.57%) SailPoint
9 4 (0.57%) scikit-learn
10 3 (0.43%) Semantic Kernel
Miscellaneous
1 38 (5.40%) Onboarding
2 32 (4.55%) Management Information System
3 29 (4.12%) Product Ownership
3 29 (4.12%) Self-Motivation
4 26 (3.69%) Virtual Team
5 22 (3.13%) CMDB
6 18 (2.56%) Smartphone
7 17 (2.41%) Enterprise Software
8 16 (2.27%) Data Centre
8 16 (2.27%) Driving Licence
9 12 (1.70%) NHS
10 9 (1.28%) Security Posture
11 7 (0.99%) Data Protection Act
11 7 (0.99%) Legacy Systems
11 7 (0.99%) Public Cloud
11 7 (0.99%) Security Operations Centre
11 7 (0.99%) Team-Oriented Environment
12 6 (0.85%) Cloud Native
13 5 (0.71%) Hybrid Cloud
13 5 (0.71%) PKI
Operating Systems
1 95 (13.49%) Windows
2 22 (3.13%) Windows 10
3 19 (2.70%) Linux
4 17 (2.41%) Windows Server
5 10 (1.42%) Android
5 10 (1.42%) Unix
6 8 (1.14%) Apple iOS
6 8 (1.14%) Red Hat Enterprise Linux
7 6 (0.85%) Mac OS
8 4 (0.57%) CentOS
9 2 (0.28%) VMS
10 1 (0.14%) AIX
10 1 (0.14%) Data ONTAP
10 1 (0.14%) Solaris
Processes & Methodologies
1 226 (32.10%) ITIL
2 179 (25.43%) Problem-Solving
3 173 (24.57%) Continuous Improvement
4 160 (22.73%) Agile
5 135 (19.18%) ITSM
6 121 (17.19%) Customer Service
7 118 (16.76%) Service Management
8 112 (15.91%) Stakeholder Management
9 106 (15.06%) Change Management
10 100 (14.20%) Stakeholder Engagement
11 79 (11.22%) DevOps
12 66 (9.38%) Project Management
13 63 (8.95%) Project Delivery
14 62 (8.81%) User Experience
15 60 (8.52%) Service Design
16 59 (8.38%) Roadmaps
17 57 (8.10%) Cybersecurity
18 54 (7.67%) Coaching
19 48 (6.82%) Incident Management
20 46 (6.53%) Data Protection
Programming Languages
1 37 (5.26%) PowerShell
2 31 (4.40%) Python
3 26 (3.69%) SQL
4 22 (3.13%) Java
5 15 (2.13%) JavaScript
6 7 (0.99%) Bash
7 5 (0.71%) Shell Script
8 3 (0.43%) Perl
8 3 (0.43%) Scala
9 2 (0.28%) Bicep
9 2 (0.28%) Go
10 1 (0.14%) Apex Code
10 1 (0.14%) C#
10 1 (0.14%) Kusto Query Language
10 1 (0.14%) PL/SQL
10 1 (0.14%) TypeScript
Qualifications
1 188 (26.70%) Security Cleared
2 165 (23.44%) SC Cleared
3 57 (8.10%) Degree
4 34 (4.83%) ITIL Certification
5 25 (3.55%) DV Cleared
6 16 (2.27%) BPSS Clearance
7 15 (2.13%) Microsoft Certification
8 14 (1.99%) PRINCE2 Practitioner
9 11 (1.56%) MOS
10 9 (1.28%) Computer Science Degree
11 8 (1.14%) CISSP
11 8 (1.14%) ITIL Foundation Certificate
11 8 (1.14%) MCP
11 8 (1.14%) PMI Certification
12 7 (0.99%) A+ Certification
12 7 (0.99%) PMP
13 6 (0.85%) Cisco Certification
14 5 (0.71%) CCNA
14 5 (0.71%) CISM
14 5 (0.71%) MCDST
Quality Assurance & Compliance
1 80 (11.36%) SLA
2 24 (3.41%) GDPR
3 17 (2.41%) QA
4 15 (2.13%) Accessibility
4 15 (2.13%) ISO/IEC 27001
5 14 (1.99%) PMO
6 9 (1.28%) Cyber Essentials
7 8 (1.14%) Data Quality
8 5 (0.71%) NIST
9 4 (0.57%) NCSC
9 4 (0.57%) WCAG
10 3 (0.43%) Actionable Recommendations
11 2 (0.28%) COBIT
11 2 (0.28%) ITGC
11 2 (0.28%) PCI DSS
11 2 (0.28%) Sarbanes-Oxley
12 1 (0.14%) GRC
12 1 (0.14%) ISO 9001
12 1 (0.14%) JSP 440
12 1 (0.14%) RMADS
System Software
1 63 (8.95%) Active Directory
2 12 (1.70%) Docker
3 6 (0.85%) VMware Infrastructure
4 4 (0.57%) VMware NSX
5 2 (0.28%) Slurm Workload Manager
5 2 (0.28%) Virtual Machines
5 2 (0.28%) vSphere
6 1 (0.14%) Hyper-V
6 1 (0.14%) NFS
6 1 (0.14%) XenApp
Systems Management
1 24 (3.41%) Microsoft Intune
2 20 (2.84%) SCCM
3 16 (2.27%) Terraform
4 12 (1.70%) Ansible
4 12 (1.70%) Kubernetes
5 8 (1.14%) Grafana
5 8 (1.14%) SCOM
6 7 (0.99%) HP SiteScope
7 4 (0.57%) Single Sign-On
8 3 (0.43%) NetBackup
9 2 (0.28%) HP ALM
9 2 (0.28%) Nagios
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) Computer Emergency Response Teams
10 1 (0.14%) Jamf Pro
10 1 (0.14%) Kibana
10 1 (0.14%) Prometheus
10 1 (0.14%) SnapMirror
10 1 (0.14%) SnapVault
Vendors
1 145 (20.60%) Microsoft
2 81 (11.51%) ServiceNow
3 43 (6.11%) SAP
4 23 (3.27%) Oracle
4 23 (3.27%) Remedy
5 17 (2.41%) Salesforce
6 13 (1.85%) Citrix
6 13 (1.85%) Google
7 12 (1.70%) Splunk
8 11 (1.56%) Cisco
8 11 (1.56%) VMware
9 10 (1.42%) Apple
10 9 (1.28%) Palo Alto
11 8 (1.14%) Adobe
11 8 (1.14%) Mitel
12 7 (0.99%) Atlassian
13 6 (0.85%) BMC
13 6 (0.85%) Genesys
13 6 (0.85%) Veeam
13 6 (0.85%) Zscaler