Period
to 24 June 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 24 June 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK > England
6 months to
24 Jun 2021
Same period 2020 Same period 2019
Rank 153 163 163
Rank change year-on-year +10 0 -2
Contract jobs citing Service Delivery 906 609 1,441
As % of all contract jobs advertised in England 1.79% 1.64% 1.74%
As % of the Processes & Methodologies category 2.03% 1.90% 1.98%
Number of daily rates quoted 562 383 851
10th Percentile £213 £211 £236
25th Percentile £355 £356 £350
Median daily rate (50th Percentile) £475 £450 £458
Median % change year-on-year +5.56% -1.64% +1.67%
75th Percentile £575 £538 £550
90th Percentile £643 £633 £650
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - -
Number of hourly rates quoted 69 58 64
10th Percentile £10.39 £11.23 £11.86
25th Percentile £13.25 £15.42 £14.13
Median hourly rate £18.78 £19.50 £16.75
Median % change year-on-year -3.72% +16.42% +11.67%
75th Percentile £26.43 £24.98 £21.51
90th Percentile £50.00 £39.60 £29.09
UK median hourly rate £18.89 £19.50 £17.00
% change year-on-year -3.14% +14.71% +13.33%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 44,670 32,101 72,771
As % of all contract IT jobs advertised in England 88.18% 86.34% 87.64%
Number of daily rates quoted 30,761 21,811 49,159
10th Percentile £313 £300 £306
25th Percentile £405 £400 £388
Median daily rate (50th Percentile) £500 £480 £475
Median % change year-on-year +4.17% +1.05% +2.70%
75th Percentile £600 £588 £575
90th Percentile £688 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 1,335 851 1,849
10th Percentile £11.88 £12.50 £11.85
25th Percentile £15.04 £15.80 £14.60
Median hourly rate £24.35 £22.50 £22.93
Median % change year-on-year +8.22% -1.88% +9.19%
75th Percentile £46.50 £45.96 £45.00
90th Percentile £58.75 £55.00 £52.50
UK median hourly rate £25.00 £22.67 £22.92
% change year-on-year +10.27% -1.06% +14.58%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 24 June 2021.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 24 June 2021.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 24 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +26 347 £500 +11.11% 99
South East +11 158 £475 +16.42% 69
North of England +25 157 £475 +5.56% 87
North West +34 86 £495 +23.75% 46
Midlands +10 79 £450 - 52
South West +3 64 £456 -8.29% 27
Yorkshire +22 61 £475 -2.56% 30
West Midlands +5 54 £463 -5.13% 25
East of England -17 43 £325 -27.78% 32
East Midlands +2 24 £250 -41.18% 27
North East -1 12 £438 +2.94% 11
Service Delivery
UK

For the 6 months to 24 June 2021, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 285 (31.46%) ITIL
2 247 (27.26%) Social Skills
3 202 (22.30%) Agile Software Development
4 175 (19.32%) Security Cleared
5 169 (18.65%) Microsoft
6 165 (18.21%) Service Management
7 152 (16.78%) Finance
8 133 (14.68%) Project Management
8 133 (14.68%) Windows
9 111 (12.25%) SC Cleared
9 111 (12.25%) Azure
10 103 (11.37%) Project Delivery
11 101 (11.15%) Problem-Solving
11 101 (11.15%) Stakeholder Management
12 96 (10.60%) Change Management
13 94 (10.38%) SLA
13 94 (10.38%) Active Directory
14 92 (10.15%) Microsoft Office
14 92 (10.15%) Migration
15 88 (9.71%) Public Sector
16 84 (9.27%) Analytical Skills
17 74 (8.17%) Continuous Improvement
18 71 (7.84%) Microsoft 365
18 71 (7.84%) DevOps
18 71 (7.84%) Management Information System
19 69 (7.62%) Service Design
20 65 (7.17%) Oracle
20 65 (7.17%) Problem Management
21 64 (7.06%) SQL
22 63 (6.95%) ITSM

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (3.86%) SharePoint
2 27 (2.98%) Confluence
3 8 (0.88%) MS Exchange
4 7 (0.77%) Documentum
4 7 (0.77%) Skype for Business
5 5 (0.55%) Cloud Foundry
5 5 (0.55%) CMS
5 5 (0.55%) Exchange Server 2010
5 5 (0.55%) Oracle Application Server
6 4 (0.44%) IIS
6 4 (0.44%) SAS
7 3 (0.33%) Oracle SOA Suite
7 3 (0.33%) SugarCRM
8 2 (0.22%) Blackberry Enterprise Server
8 2 (0.22%) OpenStack
8 2 (0.22%) Tomcat
8 2 (0.22%) WebLogic
8 2 (0.22%) WebLogic Portal
8 2 (0.22%) WebSphere
9 1 (0.11%) Site Server
Applications
1 92 (10.15%) Microsoft Office
2 48 (5.30%) Microsoft Excel
3 26 (2.87%) Microsoft PowerPoint
4 25 (2.76%) MS Visio
5 23 (2.54%) Microsoft Project
6 2 (0.22%) Spreadsheet
6 2 (0.22%) SPSS
7 1 (0.11%) Chatbot
7 1 (0.11%) Stata
Business Applications
1 10 (1.10%) assyst
2 3 (0.33%) Dynamics CRM
2 3 (0.33%) Oracle EBS
2 3 (0.33%) SAP ERP
3 2 (0.22%) Actimize
3 2 (0.22%) Remedy ITSM
3 2 (0.22%) SAP MDM
3 2 (0.22%) SAP S/4HANA
4 1 (0.11%) Dynamics AX
4 1 (0.11%) OpenText VIM for SAP
4 1 (0.11%) Oracle Applications
4 1 (0.11%) Oracle ERP
4 1 (0.11%) SAP CO
4 1 (0.11%) SAP FI
4 1 (0.11%) SAP FI/CO
4 1 (0.11%) SAP FSCM
4 1 (0.11%) SAP Hybris
Cloud Services
1 111 (12.25%) Azure
2 71 (7.84%) Microsoft 365
3 55 (6.07%) AWS
4 20 (2.21%) SaaS
5 19 (2.10%) Azure Active Directory
5 19 (2.10%) IaaS
6 18 (1.99%) PaaS
7 14 (1.55%) Akamai
7 14 (1.55%) GCP
8 11 (1.21%) Power Platform
9 9 (0.99%) Virtual Private Cloud
10 8 (0.88%) GitHub
11 7 (0.77%) Amazon S3
11 7 (0.77%) Azure ExpressRoute
12 6 (0.66%) OneDrive
13 5 (0.55%) Azure Stack
13 5 (0.55%) Cloud Computing
13 5 (0.55%) Google Workspace
13 5 (0.55%) OpenShift
13 5 (0.55%) Serverless
Communications & Networking
1 61 (6.73%) Firewall
2 34 (3.75%) DNS
3 26 (2.87%) Network Security
4 25 (2.76%) VPN
5 23 (2.54%) WAN
6 22 (2.43%) LAN
7 21 (2.32%) SAN
8 20 (2.21%) TCP/IP
9 17 (1.88%) BGP
10 16 (1.77%) OSPF
11 13 (1.43%) DHCP
11 13 (1.43%) HSRP
12 12 (1.32%) MPLS
12 12 (1.32%) RIP
12 12 (1.32%) Unified Communications
13 11 (1.21%) Internet
13 11 (1.21%) Wireless
14 10 (1.10%) DWDM
14 10 (1.10%) IPv6
14 10 (1.10%) NAS
Database & Business Intelligence
1 25 (2.76%) Oracle Database
2 13 (1.43%) NoSQL
2 13 (1.43%) SQL Server
3 12 (1.32%) Apache Cassandra
3 12 (1.32%) Redis
4 11 (1.21%) Big Data
5 9 (0.99%) DB2
6 7 (0.77%) Data Warehouse
6 7 (0.77%) Hadoop
7 6 (0.66%) Oracle BI EE
7 6 (0.66%) Power BI
7 6 (0.66%) Relational Database
8 5 (0.55%) Oracle Reports
9 4 (0.44%) SQL Server Integration Services
10 3 (0.33%) Amazon RDS
10 3 (0.33%) Data Lake
10 3 (0.33%) GIS
10 3 (0.33%) Oracle Database 11g
10 3 (0.33%) PostgreSQL
11 2 (0.22%) PowerCenter
Development Applications
1 39 (4.30%) JIRA
2 17 (1.88%) Git (software)
3 15 (1.66%) Jenkins
4 12 (1.32%) Gatling
4 12 (1.32%) Mockito
5 11 (1.21%) GitLab
6 7 (0.77%) Postman
7 6 (0.66%) Maven
8 4 (0.44%) Bitbucket
8 4 (0.44%) Selenium
8 4 (0.44%) Visual Studio
9 3 (0.33%) Octopus Deploy
9 3 (0.33%) ProC
9 3 (0.33%) VSS/SourceSafe
10 2 (0.22%) CA Release Automation
10 2 (0.22%) Cucumber
10 2 (0.22%) Gerrit
10 2 (0.22%) Gradle
10 2 (0.22%) SonarQube
10 2 (0.22%) Team Foundation Server
General
1 247 (27.26%) Social Skills
2 152 (16.78%) Finance
3 88 (9.71%) Public Sector
4 84 (9.27%) Analytical Skills
5 46 (5.08%) Legal
6 40 (4.42%) Telecoms
7 33 (3.64%) Banking
8 32 (3.53%) Organisational Skills
9 31 (3.42%) Law
10 30 (3.31%) Influencing Skills
11 26 (2.87%) Presentation Skills
12 24 (2.65%) Retail
13 22 (2.43%) Marketing
14 17 (1.88%) Manufacturing
15 14 (1.55%) Local Government
16 13 (1.43%) Back Office
16 13 (1.43%) Documentation Skills
17 10 (1.10%) Pharmaceutical
18 9 (0.99%) Billing
19 7 (0.77%) Investment Banking
Job Titles
1 155 (17.11%) Service Manager
2 111 (12.25%) Delivery Manager
3 107 (11.81%) Analyst
4 103 (11.37%) Service Delivery Manager
5 67 (7.40%) Architect
6 62 (6.84%) Project Manager
7 50 (5.52%) Developer
8 33 (3.64%) IT Manager
9 32 (3.53%) Consultant
9 32 (3.53%) IT Support
10 29 (3.20%) Transition Manager
11 28 (3.09%) Business Analyst
12 26 (2.87%) Senior Manager
12 26 (2.87%) Solutions Architect
13 24 (2.65%) IT Services Manager
14 23 (2.54%) Administrator
14 23 (2.54%) Network Engineer
15 22 (2.43%) Service Analyst
15 22 (2.43%) Support Engineer
16 21 (2.32%) IT Analyst
Libraries, Frameworks & Software Standards
1 37 (4.08%) Web Services
2 27 (2.98%) Middleware
3 22 (2.43%) Spring
4 18 (1.99%) Oracle Fusion
5 16 (1.77%) HTML
6 14 (1.55%) CSS
6 14 (1.55%) RESTful
7 13 (1.43%) AngularJS
7 13 (1.43%) Hibernate
7 13 (1.43%) Play Framework
8 12 (1.32%) .NET
8 12 (1.32%) Akka
8 12 (1.32%) JPA
8 12 (1.32%) LDAP
8 12 (1.32%) spray
8 12 (1.32%) Spring MVC
9 10 (1.10%) REST
10 8 (0.88%) Elastic Stack
10 8 (0.88%) XML
11 7 (0.77%) Spring Boot
Miscellaneous
1 71 (7.84%) Management Information System
2 44 (4.86%) User Experience
3 35 (3.86%) Self-Motivation
4 32 (3.53%) NHS
5 19 (2.10%) Data Centre
6 12 (1.32%) CMDB
6 12 (1.32%) Data Protection Act
6 12 (1.32%) Replication
6 12 (1.32%) Virtual Team
7 9 (0.99%) AS400
7 9 (0.99%) iSeries
7 9 (0.99%) LPAR
8 7 (0.77%) Video Conferencing
9 5 (0.55%) Cloud Native
9 5 (0.55%) Clustering
9 5 (0.55%) Hybrid Cloud
10 4 (0.44%) Blackberry
10 4 (0.44%) e-Learning
10 4 (0.44%) EPoS
10 4 (0.44%) PKI
Operating Systems
1 133 (14.68%) Windows
2 60 (6.62%) Linux
3 46 (5.08%) Windows Server
4 38 (4.19%) Unix
4 38 (4.19%) Windows 10
5 13 (1.43%) Apple iOS
5 13 (1.43%) Windows Server 2008
6 9 (0.99%) AIX
6 9 (0.99%) Windows Server 2016
7 8 (0.88%) Windows Server 2012
8 7 (0.77%) Windows 7
8 7 (0.77%) Windows Vista
9 6 (0.66%) Red Hat Enterprise Linux
10 5 (0.55%) Windows Server 2019
10 5 (0.55%) Windows XP
11 4 (0.44%) Android
12 3 (0.33%) Windows Server 2003
13 2 (0.22%) Mac OS X
13 2 (0.22%) Solaris
14 1 (0.11%) Ubuntu
Processes & Methodologies
1 285 (31.46%) ITIL
2 202 (22.30%) Agile Software Development
3 165 (18.21%) Service Management
4 133 (14.68%) Project Management
5 103 (11.37%) Project Delivery
6 101 (11.15%) Problem-Solving
6 101 (11.15%) Stakeholder Management
7 96 (10.60%) Change Management
8 92 (10.15%) Migration
9 74 (8.17%) Continuous Improvement
10 71 (7.84%) DevOps
11 69 (7.62%) Service Design
12 65 (7.17%) Problem Management
13 63 (6.95%) ITSM
14 52 (5.74%) Scrum
15 50 (5.52%) ITIL V3
16 46 (5.08%) PRINCE2
17 43 (4.75%) Decision-Making
18 40 (4.42%) Configuration Management
19 39 (4.30%) Risk Management
Programming Languages
1 64 (7.06%) SQL
2 44 (4.86%) Java
3 30 (3.31%) PowerShell
4 29 (3.20%) Python
5 23 (2.54%) JavaScript
6 15 (1.66%) C
7 13 (1.43%) Scala
8 7 (0.77%) Go
8 7 (0.77%) PL/SQL
9 5 (0.55%) C#
9 5 (0.55%) Kotlin
9 5 (0.55%) Ruby
10 4 (0.44%) C++
10 4 (0.44%) Java 8
10 4 (0.44%) R
11 3 (0.33%) Bash Shell
12 1 (0.11%) ES6
12 1 (0.11%) Julia
12 1 (0.11%) Shell Script
12 1 (0.11%) TypeScript
Qualifications
1 175 (19.32%) Security Cleared
2 111 (12.25%) SC Cleared
3 51 (5.63%) Degree
4 44 (4.86%) ITIL Certification
5 26 (2.87%) Cisco Certification
6 23 (2.54%) DV Cleared
7 22 (2.43%) TOGAF Certification
8 19 (2.10%) CCNP
9 14 (1.55%) BPSS Clearance
9 14 (1.55%) DBS Check
10 12 (1.32%) CCNA
10 12 (1.32%) Microsoft Certification
11 9 (0.99%) CISSP
12 8 (0.88%) PMP
12 8 (0.88%) PRINCE2 Certification
13 7 (0.77%) CISM
13 7 (0.77%) MCSA
13 7 (0.77%) MCSE
14 6 (0.66%) MCP
14 6 (0.66%) Six Sigma Green Belt
Quality Assurance & Compliance
1 94 (10.38%) SLA
2 32 (3.53%) PMO
3 29 (3.20%) QA
4 11 (1.21%) ISO/IEC 27001
5 10 (1.10%) Data Quality
6 8 (0.88%) ISO/IEC 20000
7 6 (0.66%) COBIT
7 6 (0.66%) GDPR
8 4 (0.44%) GRC
9 3 (0.33%) NIST
9 3 (0.33%) SEPA
10 2 (0.22%) AIFMD
10 2 (0.22%) Disclosure Scotland
10 2 (0.22%) MiFID
10 2 (0.22%) P3O
10 2 (0.22%) PCI DSS
10 2 (0.22%) UCITS
11 1 (0.11%) GxP
11 1 (0.11%) ISO 9001
11 1 (0.11%) Sarbanes-Oxley
System Software
1 94 (10.38%) Active Directory
2 40 (4.42%) Docker
3 38 (4.19%) VMware Infrastructure
4 14 (1.55%) Hyper-V
5 13 (1.43%) Virtual Desktop
6 10 (1.10%) Microsoft App-V
7 9 (0.99%) PowerHA
8 6 (0.66%) vSphere
9 4 (0.44%) VMware Workstation
10 3 (0.33%) Terminal Services
11 2 (0.22%) Active Directory Lightweight Directory Services
11 2 (0.22%) Firmware
11 2 (0.22%) Tivoli Workload Scheduler
11 2 (0.22%) VMware ESXi
11 2 (0.22%) XenApp
11 2 (0.22%) XenDesktop
12 1 (0.11%) DFS Replication
12 1 (0.11%) Virtual Servers
12 1 (0.11%) VMware NSX
Systems Management
1 35 (3.86%) SCCM
2 29 (3.20%) Terraform
3 28 (3.09%) Kubernetes
4 22 (2.43%) Grafana
4 22 (2.43%) Prometheus
5 20 (2.21%) Ansible
6 10 (1.10%) Packer
7 8 (0.88%) HP NNM
7 8 (0.88%) Microsoft Intune
7 8 (0.88%) Opscode Chef
8 7 (0.77%) Active Directory Federation Services
9 6 (0.66%) PowerCLI
10 5 (0.55%) Puppet
10 5 (0.55%) SCOM
11 3 (0.33%) AirWatch
11 3 (0.33%) DameWare
11 3 (0.33%) Single Sign-On
11 3 (0.33%) vCenter Server
11 3 (0.33%) WSUS
12 2 (0.22%) SafeCom
Vendors
1 169 (18.65%) Microsoft
2 65 (7.17%) Oracle
3 59 (6.51%) VMware
4 46 (5.08%) Cisco
5 42 (4.64%) ServiceNow
6 29 (3.20%) Citrix
7 23 (2.54%) Salesforce.com
8 22 (2.43%) SAP
9 21 (2.32%) F5
10 17 (1.88%) Juniper
11 16 (1.77%) Google
11 16 (1.77%) HP
11 16 (1.77%) IBM
12 14 (1.55%) Apple
13 10 (1.10%) McAfee
14 9 (0.99%) Capita
14 9 (0.99%) Snow
15 8 (0.88%) Atlassian
15 8 (0.88%) BT
15 8 (0.88%) Radware