Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 17 March 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Mar 2026
Same period 2025 Same period 2024
Rank 132 126 106
Rank change year-on-year -6 -20 +12
Contract jobs citing Service Delivery 770 540 818
As % of all contract jobs in England 2.09% 2.20% 2.16%
As % of the Processes & Methodologies category 2.42% 2.43% 2.48%
Number of daily rates quoted 454 341 521
10th Percentile £230 £225 £200
25th Percentile £350 £363 £350
Median daily rate (50th Percentile) £475 £490 £500
Median % change year-on-year -3.06% -2.00% -4.76%
75th Percentile £588 £600 £588
90th Percentile £663 £688 £700
UK median daily rate £475 £481 £500
% change year-on-year -1.30% -3.75% -4.76%
Number of hourly rates quoted 113 57 87
10th Percentile £15.27 £14.93 £13.36
25th Percentile £16.35 £15.44 £14.16
Median hourly rate £20.00 £21.46 £14.80
Median % change year-on-year -6.80% +45.00% -42.32%
75th Percentile £31.00 £28.00 £21.91
90th Percentile £45.46 £33.75 £50.08
UK median hourly rate £17.69 £21.46 £14.80
% change year-on-year -17.57% +45.00% -43.25%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 31,848 22,266 32,932
As % of all contract IT jobs advertised in England 86.46% 90.63% 86.90%
Number of daily rates quoted 20,386 14,474 21,796
10th Percentile £313 £310 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £503 £525 £525
Median % change year-on-year -4.29% - -4.55%
75th Percentile £613 £640 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,978 815 2,152
10th Percentile £15.29 £15.18 £13.00
25th Percentile £18.87 £21.00 £16.06
Median hourly rate £30.79 £34.11 £32.50
Median % change year-on-year -9.73% +4.95% -12.87%
75th Percentile £65.00 £65.00 £57.50
90th Percentile £75.00 £77.50 £70.50
UK median hourly rate £30.00 £32.50 £32.50
% change year-on-year -7.69% - -7.14%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 17 March 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 17 March 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 17 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -10 272 £500 -9.09% 157
South East +14 153 £475 +5.56% 173
North of England -18 122 £450 +8.70% 114
South West +16 100 £424 -5.89% 34
Midlands -29 88 £530 +17.78% 72
North West -15 70 £350 -14.06% 55
West Midlands -48 52 £550 +16.03% 40
Yorkshire -31 37 £450 - 45
East Midlands -16 36 £425 +21.43% 32
East of England -47 29 £425 +6.25% 47
North East -1 15 £475 -40.63% 15
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.51%) Confluence
2 24 (3.12%) Microsoft Exchange
3 22 (2.86%) SharePoint
4 4 (0.52%) Adobe Experience Manager
5 3 (0.39%) Apache Spark
6 1 (0.13%) CMS
6 1 (0.13%) HCL Notes
6 1 (0.13%) LiveCycle
6 1 (0.13%) Moodle
6 1 (0.13%) nginx
6 1 (0.13%) SAS
6 1 (0.13%) SharePoint 2013
Applications
1 47 (6.10%) Microsoft Excel
2 43 (5.58%) Microsoft Office
3 19 (2.47%) Microsoft PowerPoint
4 6 (0.78%) MS Visio
5 5 (0.65%) Acrobat
6 4 (0.52%) Microsoft Project
7 3 (0.39%) Chatbot
7 3 (0.39%) Spreadsheet
8 2 (0.26%) Adobe After Effects
8 2 (0.26%) Adobe XD
8 2 (0.26%) InVision
8 2 (0.26%) Sketch
8 2 (0.26%) Trello
Business Applications
1 20 (2.60%) Remedy ITSM
2 12 (1.56%) SAP S/4HANA
3 6 (0.78%) Dynamics CRM
3 6 (0.78%) Maximo
3 6 (0.78%) SAP IS-U
4 3 (0.39%) NEC Housing
5 2 (0.26%) assyst
5 2 (0.26%) Kondor
5 2 (0.26%) NetSuite
5 2 (0.26%) Oracle EBS
5 2 (0.26%) Salesforce CRM
5 2 (0.26%) SAP ERP
6 1 (0.13%) ContrOCC
6 1 (0.13%) Dynamics GP
6 1 (0.13%) IntelliMatch
6 1 (0.13%) SAP HCM
6 1 (0.13%) SAP Payroll
6 1 (0.13%) Sprinklr
6 1 (0.13%) SystmOne
6 1 (0.13%) Unit4 Business World
Cloud Services
1 93 (12.08%) Azure
1 93 (12.08%) Microsoft 365
2 55 (7.14%) AWS
3 38 (4.94%) Power Platform
4 27 (3.51%) SaaS
5 20 (2.60%) Azure DevOps
6 18 (2.34%) GCP
7 17 (2.21%) Entra ID
8 12 (1.56%) SuccessFactors
9 11 (1.43%) Power Automate
10 7 (0.91%) Dynamics 365
10 7 (0.91%) PaaS
10 7 (0.91%) Virtual Private Cloud
11 6 (0.78%) Google Workspace
11 6 (0.78%) Microsoft Copilot
11 6 (0.78%) OpenShift
12 5 (0.65%) Amazon CloudWatch
12 5 (0.65%) GitHub
12 5 (0.65%) IaaS
12 5 (0.65%) OCI
Communications & Networking
1 27 (3.51%) Firewall
2 22 (2.86%) VPN
3 19 (2.47%) WAN
4 17 (2.21%) DNS
5 16 (2.08%) TCP/IP
6 14 (1.82%) DHCP
7 13 (1.69%) PABX
8 12 (1.56%) LAN
9 10 (1.30%) Wi-Fi
10 8 (1.04%) Network Security
10 8 (1.04%) SD-WAN
11 6 (0.78%) Wireless
12 4 (0.52%) BGP
12 4 (0.52%) Internet
12 4 (0.52%) MPLS
12 4 (0.52%) VLAN
13 3 (0.39%) AMQP
13 3 (0.39%) SAN
13 3 (0.39%) Software-Defined Networking
14 2 (0.26%) NaaS
Database & Business Intelligence
1 28 (3.64%) Power BI
2 16 (2.08%) SQL Server
3 12 (1.56%) MySQL
4 9 (1.17%) Relational Database
5 8 (1.04%) Metadata
6 7 (0.91%) Tableau
7 6 (0.78%) Data Warehouse
7 6 (0.78%) Oracle Database
8 5 (0.65%) Electronic Patient Records
8 5 (0.65%) MongoDB
8 5 (0.65%) PostgreSQL
9 4 (0.52%) RDBMS
10 3 (0.39%) SQL Server Integration Services
11 2 (0.26%) Apache Cassandra
11 2 (0.26%) Data Mining
11 2 (0.26%) DTS
11 2 (0.26%) Flink
11 2 (0.26%) InfluxDB
11 2 (0.26%) SQL Server Analysis Services
11 2 (0.26%) SQL Server Reporting Services
Development Applications
1 64 (8.31%) JIRA
2 15 (1.95%) Git
3 7 (0.91%) Jenkins
3 7 (0.91%) Maven
4 5 (0.65%) GitLab
5 3 (0.39%) TestRail
6 2 (0.26%) Axure RP
6 2 (0.26%) CircleCI
6 2 (0.26%) Cypress.io
6 2 (0.26%) Robot Framework
6 2 (0.26%) Selenium
7 1 (0.13%) Bitbucket
7 1 (0.13%) Cucumber
7 1 (0.13%) gulp
7 1 (0.13%) MLflow
7 1 (0.13%) Postman
7 1 (0.13%) SQL Server Management Studio (SSMS)
7 1 (0.13%) Yeoman
General
1 318 (41.30%) Social Skills
2 136 (17.66%) Finance
3 124 (16.10%) Analytical Skills
4 123 (15.97%) Public Sector
5 28 (3.64%) Retail
6 26 (3.38%) Legal
6 26 (3.38%) Local Government
7 24 (3.12%) Organisational Skills
8 23 (2.99%) Banking
9 20 (2.60%) Telecoms
10 19 (2.47%) Documentation Skills
10 19 (2.47%) Influencing Skills
11 15 (1.95%) Marketing
12 13 (1.69%) Inclusion and Diversity
12 13 (1.69%) Presentation Skills
13 11 (1.43%) Manufacturing
14 10 (1.30%) Billing
14 10 (1.30%) Military
15 8 (1.04%) Police
16 7 (0.91%) Law
Job Titles
1 132 (17.14%) Analyst
2 106 (13.77%) Service Manager
3 83 (10.78%) Delivery Manager
4 76 (9.87%) Lead
5 68 (8.83%) Service Delivery Manager
6 56 (7.27%) Senior
7 39 (5.06%) Architect
8 37 (4.81%) IT Manager
9 31 (4.03%) Service Analyst
10 29 (3.77%) IT Support
10 29 (3.77%) Support Analyst
11 26 (3.38%) Support Engineer
12 24 (3.12%) Consultant
13 23 (2.99%) 2nd Line Support
14 22 (2.86%) Administrator
14 22 (2.86%) Business Analyst
14 22 (2.86%) Project Manager
15 19 (2.47%) Desktop Support
15 19 (2.47%) IT Analyst
16 18 (2.34%) IT Services Manager
Libraries, Frameworks & Software Standards
1 29 (3.77%) REST
2 17 (2.21%) CSS
3 12 (1.56%) HTML
4 10 (1.30%) Oracle Fusion
5 9 (1.17%) AngularJS
5 9 (1.17%) SOAP
6 8 (1.04%) Bootstrap
6 8 (1.04%) XML
7 7 (0.91%) Middleware
7 7 (0.91%) Spring
8 6 (0.78%) .NET
8 6 (0.78%) Web Services
9 4 (0.52%) J2EE
9 4 (0.52%) jQuery
9 4 (0.52%) JSON
9 4 (0.52%) Kafka
9 4 (0.52%) Sass
9 4 (0.52%) Spring MVC
10 3 (0.39%) Play Framework
10 3 (0.39%) RESTful
Miscellaneous
1 46 (5.97%) Onboarding
2 35 (4.55%) Management Information System
3 33 (4.29%) Self-Motivation
4 31 (4.03%) Product Ownership
5 27 (3.51%) Virtual Team
6 22 (2.86%) CMDB
7 19 (2.47%) Smartphone
8 18 (2.34%) Data Centre
9 12 (1.56%) Enterprise Software
9 12 (1.56%) Legacy Systems
10 11 (1.43%) Driving Licence
11 10 (1.30%) Cloud Native
11 10 (1.30%) NHS
12 9 (1.17%) Public Cloud
13 8 (1.04%) Analytical Mindset
13 8 (1.04%) Data Protection Act
14 7 (0.91%) Hybrid Cloud
14 7 (0.91%) PKI
15 6 (0.78%) Private Cloud
16 5 (0.65%) Security Posture
Operating Systems
1 113 (14.68%) Windows
2 27 (3.51%) Linux
3 23 (2.99%) Windows 10
3 23 (2.99%) Windows Server
4 13 (1.69%) Unix
5 11 (1.43%) Android
6 8 (1.04%) Red Hat Enterprise Linux
7 6 (0.78%) Apple iOS
8 5 (0.65%) Mac OS
9 4 (0.52%) VMS
10 3 (0.39%) CentOS
11 1 (0.13%) Data ONTAP
11 1 (0.13%) Windows Server 2012
11 1 (0.13%) Windows Server 2016
11 1 (0.13%) Windows Server 2019
Processes & Methodologies
1 262 (34.03%) ITIL
2 211 (27.40%) Continuous Improvement
3 183 (23.77%) Agile
4 176 (22.86%) Problem-Solving
5 155 (20.13%) ITSM
6 153 (19.87%) Service Management
7 151 (19.61%) Stakeholder Management
8 112 (14.55%) Change Management
9 100 (12.99%) Customer Service
10 92 (11.95%) Stakeholder Engagement
11 79 (10.26%) Project Management
12 77 (10.00%) Project Delivery
13 73 (9.48%) DevOps
14 70 (9.09%) Roadmaps
15 62 (8.05%) Service Design
16 58 (7.53%) Decision-Making
17 57 (7.40%) Incident Management
18 54 (7.01%) User Experience
19 49 (6.36%) Cybersecurity
20 48 (6.23%) Migration
Programming Languages
1 39 (5.06%) PowerShell
2 37 (4.81%) SQL
3 33 (4.29%) Python
4 28 (3.64%) Java
5 25 (3.25%) JavaScript
6 6 (0.78%) Bash
7 5 (0.65%) C#
7 5 (0.65%) Shell Script
8 4 (0.52%) Kotlin
8 4 (0.52%) Scala
9 3 (0.39%) Perl
10 2 (0.26%) Bicep
10 2 (0.26%) C++
10 2 (0.26%) Go
10 2 (0.26%) T-SQL
11 1 (0.13%) Apex Code
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) TypeScript
11 1 (0.13%) VB.NET
11 1 (0.13%) VBA
Qualifications
1 227 (29.48%) Security Cleared
2 183 (23.77%) SC Cleared
3 69 (8.96%) Degree
4 47 (6.10%) DV Cleared
5 34 (4.42%) ITIL Certification
6 19 (2.47%) PMP
7 18 (2.34%) PMI Certification
8 15 (1.95%) BPSS Clearance
9 14 (1.82%) Microsoft Certification
9 14 (1.82%) PRINCE2 Practitioner
10 10 (1.30%) Azure Certification
11 9 (1.17%) ITIL Foundation Certificate
11 9 (1.17%) Master's Degree
12 8 (1.04%) Computer Science Degree
12 8 (1.04%) MOS
13 7 (0.91%) DBS Check
13 7 (0.91%) ISTQB
14 6 (0.78%) Cisco Certification
15 5 (0.65%) A+ Certification
15 5 (0.65%) CCNA
Quality Assurance & Compliance
1 89 (11.56%) SLA
2 28 (3.64%) GDPR
3 20 (2.60%) Data Quality
4 19 (2.47%) QA
5 13 (1.69%) ISO/IEC 27001
6 12 (1.56%) PMO
7 11 (1.43%) Accessibility
8 6 (0.78%) ISO/IEC 20000
8 6 (0.78%) NCSC
9 5 (0.65%) Actionable Recommendations
9 5 (0.65%) Cyber Essentials
9 5 (0.65%) GRC
9 5 (0.65%) Sarbanes-Oxley
10 4 (0.52%) COBIT
10 4 (0.52%) WCAG
11 3 (0.39%) NIST
11 3 (0.39%) PCI DSS
12 2 (0.26%) ITGC
12 2 (0.26%) P3O
13 1 (0.13%) Government Security Classifications
System Software
1 57 (7.40%) Active Directory
2 13 (1.69%) VMware Infrastructure
3 7 (0.91%) Docker
3 7 (0.91%) Hyper-V
4 4 (0.52%) VMware NSX
5 2 (0.26%) Virtual Machines
5 2 (0.26%) vSphere
6 1 (0.13%) Microsoft Virtual Server
6 1 (0.13%) NFS
6 1 (0.13%) Slurm Workload Manager
6 1 (0.13%) Virtual Desktop
6 1 (0.13%) Virtual Servers
6 1 (0.13%) XenDesktop
Systems Management
1 30 (3.90%) Microsoft Intune
2 18 (2.34%) SCCM
3 11 (1.43%) Ansible
4 10 (1.30%) Terraform
5 8 (1.04%) Grafana
6 7 (0.91%) Kubernetes
7 3 (0.39%) Amdocs OSS
7 3 (0.39%) HP ALM
7 3 (0.39%) Single Sign-On
8 2 (0.26%) Jamf Pro
8 2 (0.26%) Nagios
8 2 (0.26%) NetBackup
8 2 (0.26%) Prometheus
8 2 (0.26%) SCOM
8 2 (0.26%) SCOrch
8 2 (0.26%) WSUS
9 1 (0.13%) FortiGate
9 1 (0.13%) SCSM
9 1 (0.13%) Tivoli
9 1 (0.13%) WMI
Vendors
1 133 (17.27%) Microsoft
2 111 (14.42%) ServiceNow
3 40 (5.19%) SAP
4 31 (4.03%) Oracle
5 23 (2.99%) Remedy
6 22 (2.86%) VMware
7 21 (2.73%) Salesforce
8 13 (1.69%) Citrix
9 11 (1.43%) Google
10 10 (1.30%) Cisco
10 10 (1.30%) Zscaler
11 9 (1.17%) Adobe
11 9 (1.17%) BMC
12 7 (0.91%) Apple
12 7 (0.91%) Atlassian
12 7 (0.91%) Veeam
13 6 (0.78%) HP
13 6 (0.78%) Palo Alto
13 6 (0.78%) Red Hat
13 6 (0.78%) Workday