Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 26 September 2026, with comparisons to the same periods in the previous two years.

6 months to
26 Sep 2026
Same period 2025 Same period 2024
Rank 117 109 137
Rank change year-on-year -8 +28 -12
Contract jobs citing Service Delivery 1,079 705 581
As % of all contract jobs in England 2.32% 2.52% 1.77%
As % of the Processes & Methodologies category 2.74% 2.78% 2.06%
Number of daily rates quoted 643 389 289
10th Percentile £227 £211 £209
25th Percentile £413 £319 £313
Median daily rate (50th Percentile) £525 £450 £489
Median % change year-on-year +16.67% -7.98% -4.68%
75th Percentile £600 £575 £588
90th Percentile £716 £675 £688
UK median daily rate £521 £450 £470
% change year-on-year +15.83% -4.26% -8.91%
Number of hourly rates quoted 117 114 100
10th Percentile £13.65 £13.69 £14.84
25th Percentile £16.01 £15.13 £15.00
Median hourly rate £17.87 £17.87 £16.23
Median % change year-on-year - +10.10% -10.93%
75th Percentile £22.00 £23.69 £16.85
90th Percentile £69.05 £46.75 £18.21
UK median hourly rate £17.87 £17.30 £16.23
% change year-on-year +3.29% +6.59% -14.26%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 39,398 25,390 28,245
As % of all contract IT jobs advertised in England 84.63% 90.87% 86.25%
Number of daily rates quoted 23,997 16,126 17,350
10th Percentile £325 £300 £313
25th Percentile £425 £405 £423
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -4.55%
75th Percentile £638 £625 £645
90th Percentile £738 £738 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.78%
Number of hourly rates quoted 2,849 1,543 1,244
10th Percentile £13.90 £14.41 £15.00
25th Percentile £17.60 £17.87 £20.00
Median hourly rate £41.56 £25.15 £43.00
Median % change year-on-year +65.23% -41.51% -1.94%
75th Percentile £67.70 £47.50 £66.61
90th Percentile £79.00 £67.50 £75.00
UK median hourly rate £40.00 £25.15 £42.50
% change year-on-year +59.05% -40.82% -

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 26 September 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 26 September 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 26 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +1 386 £525 +5.00% 1,005
South East +30 283 £538 +19.44% 398
North of England -55 140 £514 +27.86% 341
South West -27 99 £525 +45.63% 177
Midlands -35 98 £490 +21.89% 216
North West -49 67 £525 +15.07% 191
East of England -26 59 £476 +22.90% 145
West Midlands -35 57 £500 +25.00% 126
Yorkshire -36 50 £500 +25.00% 104
East Midlands -12 41 £450 - 90
North East -24 25 £450 +33.33% 51
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 52 (4.82%) SharePoint
2 28 (2.59%) Microsoft Exchange
3 25 (2.32%) Confluence
4 6 (0.56%) OpenStack
5 3 (0.28%) Oracle Workflow
6 2 (0.19%) CMS
7 1 (0.093%) Apache
7 1 (0.093%) CICS
7 1 (0.093%) Documentum
7 1 (0.093%) Exchange Server 2013
7 1 (0.093%) JBoss
7 1 (0.093%) NetWeaver
7 1 (0.093%) nginx
7 1 (0.093%) SAS
7 1 (0.093%) SharePoint Server
Applications
1 56 (5.19%) Microsoft Excel
2 52 (4.82%) Microsoft Office
3 16 (1.48%) Microsoft PowerPoint
4 8 (0.74%) Microsoft Project
5 5 (0.46%) Spreadsheet
6 3 (0.28%) Chatbot
6 3 (0.28%) MS Visio
7 1 (0.093%) LaTeX
7 1 (0.093%) Maple
Business Applications
1 25 (2.32%) Remedy ITSM
2 11 (1.02%) Dynamics CRM
3 8 (0.74%) ContrOCC
4 6 (0.56%) SAP S/4HANA
5 4 (0.37%) NEC Housing
5 4 (0.37%) Oracle ERP
6 3 (0.28%) Loan IQ
6 3 (0.28%) Oracle Applications
6 3 (0.28%) SAP HCM
7 2 (0.19%) Primavera
7 2 (0.19%) SAP Payroll
7 2 (0.19%) SAP PS
8 1 (0.093%) SAP HR
8 1 (0.093%) SAP Oil and Gas
8 1 (0.093%) SAP PM
8 1 (0.093%) Sparx Enterprise Architect
8 1 (0.093%) SystmOne
Cloud Services
1 138 (12.79%) Azure
2 125 (11.58%) Microsoft 365
3 69 (6.39%) AWS
3 69 (6.39%) Entra ID
4 53 (4.91%) Power Platform
5 30 (2.78%) SaaS
6 25 (2.32%) Azure DevOps
7 22 (2.04%) SuccessFactors
8 20 (1.85%) GCP
9 15 (1.39%) Serverless
10 14 (1.30%) IaaS
10 14 (1.30%) OneDrive
11 13 (1.20%) PaaS
12 12 (1.11%) Dynamics 365
13 11 (1.02%) GitHub
13 11 (1.02%) Microsoft Purview
13 11 (1.02%) OCI
14 10 (0.93%) Amazon EKS
14 10 (0.93%) Microsoft Copilot
14 10 (0.93%) PowerApps
Communications & Networking
1 47 (4.36%) DNS
2 39 (3.61%) Firewall
3 36 (3.34%) VPN
4 24 (2.22%) DHCP
5 23 (2.13%) LAN
5 23 (2.13%) WAN
6 20 (1.85%) Network Security
7 17 (1.58%) TCP/IP
8 15 (1.39%) Wi-Fi
9 14 (1.30%) 5G
9 14 (1.30%) Diameter Protocol
9 14 (1.30%) VLAN
10 13 (1.20%) MPLS
11 12 (1.11%) Wireless
12 11 (1.02%) SAN
13 9 (0.83%) BGP
13 9 (0.83%) SD-WAN
13 9 (0.83%) SSL
14 8 (0.74%) VoLTE
14 8 (0.74%) VoWiFi
Database & Business Intelligence
1 33 (3.06%) Power BI
2 15 (1.39%) SQL Server
3 11 (1.02%) MySQL
4 6 (0.56%) MongoDB
5 5 (0.46%) Data Warehouse
5 5 (0.46%) DocumentDB
6 4 (0.37%) Oracle Reports
7 3 (0.28%) Amazon Redshift
7 3 (0.28%) Db2
7 3 (0.28%) GIS
7 3 (0.28%) Oracle BI Publisher
7 3 (0.28%) Pentaho
7 3 (0.28%) Tableau
8 2 (0.19%) Azure SQL Database
8 2 (0.19%) BigQuery
8 2 (0.19%) Data Mining
8 2 (0.19%) NoSQL
8 2 (0.19%) Oracle Database
8 2 (0.19%) PostgreSQL
8 2 (0.19%) Redis
Development Applications
1 55 (5.10%) JIRA
2 15 (1.39%) GitLab
3 14 (1.30%) Git
4 7 (0.65%) Jenkins
5 4 (0.37%) Chocolatey
6 3 (0.28%) Eclipse
7 2 (0.19%) ScriptRunner
8 1 (0.093%) Atlassian Bamboo
8 1 (0.093%) Bitbucket
8 1 (0.093%) MSI
8 1 (0.093%) Snyk
8 1 (0.093%) SonarQube
General
1 435 (40.32%) Social Skills
2 206 (19.09%) Public Sector
3 196 (18.16%) Analytical Skills
4 164 (15.20%) Finance
5 80 (7.41%) Organisational Skills
6 58 (5.38%) Local Government
7 44 (4.08%) Influencing Skills
7 44 (4.08%) Telecoms
8 36 (3.34%) Banking
9 34 (3.15%) Military
10 29 (2.69%) Legal
11 26 (2.41%) Retail
12 23 (2.13%) Inclusion and Diversity
13 20 (1.85%) Documentation Skills
14 14 (1.30%) Manufacturing
15 11 (1.02%) Law
16 9 (0.83%) Billing
16 9 (0.83%) Presentation Skills
17 8 (0.74%) Front Office
18 7 (0.65%) Financial Institution
Job Titles
1 117 (10.84%) Service Manager
2 112 (10.38%) Analyst
3 90 (8.34%) Delivery Manager
3 90 (8.34%) Senior
4 88 (8.16%) Lead
5 68 (6.30%) Service Delivery Manager
6 65 (6.02%) Support Engineer
7 55 (5.10%) IT Manager
8 54 (5.00%) Architect
9 46 (4.26%) IT Support
10 37 (3.43%) Consultant
11 35 (3.24%) Service Analyst
12 34 (3.15%) Developer
13 32 (2.97%) Infrastructure Engineer
14 31 (2.87%) Administrator
15 30 (2.78%) Project Manager
16 28 (2.59%) IT Engineer
17 26 (2.41%) IT Services Manager
18 25 (2.32%) Change Manager
18 25 (2.32%) Desktop Support
Libraries, Frameworks & Software Standards
1 32 (2.97%) Terraform
2 31 (2.87%) REST
3 11 (1.02%) AngularJS
4 10 (0.93%) SOAP
5 8 (0.74%) Node.js
6 7 (0.65%) Express.js
6 7 (0.65%) Jest
6 7 (0.65%) Middleware
6 7 (0.65%) Oracle Fusion
7 6 (0.56%) Handlebars
7 6 (0.56%) Kafka
7 6 (0.56%) XML
8 5 (0.46%) CSS
8 5 (0.46%) Elastic Stack
8 5 (0.46%) MEAN Stack
8 5 (0.46%) Nunjucks
8 5 (0.46%) Web Services
9 4 (0.37%) HTML
9 4 (0.37%) Microsoft Graph
9 4 (0.37%) SAP Fiori
Miscellaneous
1 125 (11.58%) Onboarding
2 44 (4.08%) Management Information System
3 42 (3.89%) Product Ownership
4 30 (2.78%) Self-Motivation
5 28 (2.59%) Enterprise Software
6 27 (2.50%) CMDB
7 21 (1.95%) Cloud Native
8 19 (1.76%) Security Posture
9 18 (1.67%) Data Protection Act
10 16 (1.48%) Data Centre
11 15 (1.39%) Operational Technology
12 14 (1.30%) NHS
12 14 (1.30%) Video Conferencing
13 13 (1.20%) Cyber Threat
14 11 (1.02%) Analytical Mindset
14 11 (1.02%) Security Operations Centre
14 11 (1.02%) Virtual Team
15 10 (0.93%) Driving Licence
15 10 (0.93%) Hybrid Cloud
16 8 (0.74%) Cloud Security Posture
Operating Systems
1 157 (14.55%) Windows
2 40 (3.71%) Linux
3 31 (2.87%) Windows Server
4 28 (2.59%) Android
4 28 (2.59%) Windows 10
5 21 (1.95%) Mac OS
6 16 (1.48%) Apple iOS
7 15 (1.39%) Windows Server 2019
8 12 (1.11%) Unix
9 6 (0.56%) Red Hat Enterprise Linux
10 3 (0.28%) Solaris
10 3 (0.28%) VMS
11 2 (0.19%) AIX
11 2 (0.19%) SUSE
12 1 (0.093%) OpenVMS
12 1 (0.093%) SUSE Linux Enterprise Server
12 1 (0.093%) Windows 7
12 1 (0.093%) Windows Server 2008
12 1 (0.093%) Windows Server 2012
12 1 (0.093%) zOS
Processes & Methodologies
1 357 (33.09%) Continuous Improvement
2 346 (32.07%) ITIL
3 311 (28.82%) Service Management
4 278 (25.76%) Stakeholder Management
5 271 (25.12%) ITSM
6 261 (24.19%) Problem-Solving
7 208 (19.28%) Agile
8 152 (14.09%) Stakeholder Engagement
9 139 (12.88%) Change Management
10 129 (11.96%) Customer Service
11 114 (10.57%) Decision-Making
12 102 (9.45%) Roadmaps
13 93 (8.62%) Incident Management
14 84 (7.78%) AI
15 83 (7.69%) Cybersecurity
15 83 (7.69%) Project Delivery
16 80 (7.41%) Project Management
17 75 (6.95%) Technical Leadership
18 73 (6.77%) DevOps
19 72 (6.67%) Analytics
Programming Languages
1 43 (3.99%) PowerShell
2 39 (3.61%) Python
3 37 (3.43%) SQL
4 25 (2.32%) JavaScript
5 19 (1.76%) Bash
6 8 (0.74%) TypeScript
7 7 (0.65%) C#
8 6 (0.56%) Java
8 6 (0.56%) Shell Script
9 5 (0.46%) Bicep
10 4 (0.37%) Groovy
10 4 (0.37%) Perl
11 3 (0.28%) ABAP
11 3 (0.28%) Scala
12 2 (0.19%) Google Apps Script
12 2 (0.19%) R
13 1 (0.093%) ActionScript
13 1 (0.093%) ActionScript 2.0
13 1 (0.093%) Data Analysis Expressions
13 1 (0.093%) Kotlin
Qualifications
1 322 (29.84%) Security Cleared
2 206 (19.09%) SC Cleared
3 98 (9.08%) DV Cleared
4 69 (6.39%) Degree
5 34 (3.15%) PMP
6 31 (2.87%) PMI Certification
7 27 (2.50%) ITIL Certification
8 24 (2.22%) BPSS Clearance
9 16 (1.48%) ITIL Foundation Certificate
10 15 (1.39%) CISSP
10 15 (1.39%) Computer Science Degree
11 14 (1.30%) Microsoft Certification
12 13 (1.20%) Azure Certification
13 9 (0.83%) AWS Certification
13 9 (0.83%) CISM
14 7 (0.65%) Cisco Certification
14 7 (0.65%) Master's Degree
14 7 (0.65%) Network+ Certification
15 6 (0.56%) A+ Certification
15 6 (0.56%) DBS Check
Quality Assurance & Compliance
1 73 (6.77%) SLA
2 41 (3.80%) QA
3 33 (3.06%) Data Quality
4 31 (2.87%) ISO/IEC 27001
5 30 (2.78%) GRC
6 26 (2.41%) GDPR
7 23 (2.13%) NIST
8 22 (2.04%) Accessibility
8 22 (2.04%) PMO
9 18 (1.67%) ISO/IEC 20000
10 16 (1.48%) Cyber Essentials
11 14 (1.30%) NCSC
12 11 (1.02%) ISO 9001
13 8 (0.74%) Cyber Essentials PLUS
14 6 (0.56%) WCAG
15 5 (0.46%) Sarbanes-Oxley
16 4 (0.37%) Actionable Recommendations
16 4 (0.37%) PCI DSS
17 3 (0.28%) NIST 800
18 2 (0.19%) ISO 22301
System Software
1 94 (8.71%) Active Directory
2 54 (5.00%) VMware Infrastructure
3 25 (2.32%) VMware ESXi
4 20 (1.85%) vSphere
5 14 (1.30%) Virtual Desktop
6 13 (1.20%) Docker
7 10 (0.93%) Hyper-V
8 6 (0.56%) Firmware
9 4 (0.37%) Virtual Machines
10 2 (0.19%) ACF2
10 2 (0.19%) OpenAM
10 2 (0.19%) RACF
10 2 (0.19%) VMware NSX
11 1 (0.093%) UAG
Systems Management
1 47 (4.36%) Microsoft Intune
2 30 (2.78%) SCCM
3 26 (2.41%) Kubernetes
4 17 (1.58%) vCenter Server
5 15 (1.39%) SCOM
6 13 (1.20%) Ansible
7 7 (0.65%) Single Sign-On
8 6 (0.56%) FortiGate
9 4 (0.37%) Nessus
9 4 (0.37%) WSUS
10 3 (0.28%) Active Directory Federation Services
10 3 (0.28%) Istio
10 3 (0.28%) Jamf Pro
10 3 (0.28%) NetBackup
10 3 (0.28%) Progress Chef
10 3 (0.28%) Puppet
11 2 (0.19%) Cisco CUCM
11 2 (0.19%) Nagios
11 2 (0.19%) SCSM
12 1 (0.093%) SCOrch
Vendors
1 238 (22.06%) Microsoft
2 193 (17.89%) ServiceNow
3 65 (6.02%) VMware
4 44 (4.08%) SAP
5 35 (3.24%) Oracle
6 31 (2.87%) Cisco
7 29 (2.69%) Remedy
8 18 (1.67%) SolarWinds
9 17 (1.58%) Google
10 14 (1.30%) Nokia
11 13 (1.20%) Citrix
12 12 (1.11%) BMC
12 12 (1.11%) Dynatrace
13 11 (1.02%) Apple
13 11 (1.02%) Broadcom
13 11 (1.02%) Ericsson
14 10 (0.93%) Veeam
15 9 (0.83%) Splunk
15 9 (0.83%) Workday
16 8 (0.74%) Tanium