Period
to 23 January 2022

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 January 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK > England
6 months to
23 Jan 2022
Same period 2021 Same period 2020
Rank 120 149 155
Rank change year-on-year +29 +6 -5
Contract jobs citing Service Delivery 1,483 616 1,186
As % of all contract jobs advertised in England 2.16% 1.80% 1.80%
As % of the Processes & Methodologies category 2.42% 2.06% 2.08%
Number of daily rates quoted 975 402 730
10th Percentile £240 £213 £184
25th Percentile £400 £362 £331
Median daily rate (50th Percentile) £495 £450 £450
Median % change year-on-year +10.00% - +2.86%
75th Percentile £600 £575 £538
90th Percentile £688 £659 £644
UK median daily rate £495 £450 £448
% change year-on-year +10.00% +0.45% +1.82%
Number of hourly rates quoted 96 37 77
10th Percentile £10.44 £12.64 £10.66
25th Percentile £13.19 £13.25 £14.13
Median hourly rate £14.50 £18.00 £19.00
Median % change year-on-year -19.44% -5.26% +5.56%
75th Percentile £19.44 £29.47 £25.29
90th Percentile £40.85 £50.00 £41.20
UK median hourly rate £14.50 £17.50 £19.00
% change year-on-year -17.14% -7.89% +5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 61,239 29,931 57,060
As % of all contract IT jobs advertised in England 89.28% 87.52% 86.60%
Number of daily rates quoted 43,471 20,637 38,638
10th Percentile £325 £300 £288
25th Percentile £425 £375 £375
Median daily rate (50th Percentile) £525 £475 £475
Median % change year-on-year +10.53% - -
75th Percentile £638 £575 £575
90th Percentile £725 £663 £650
UK median daily rate £525 £475 £475
% change year-on-year +10.53% - -
Number of hourly rates quoted 1,450 983 1,683
10th Percentile £12.24 £12.02 £11.88
25th Percentile £15.01 £15.83 £14.94
Median hourly rate £25.50 £26.79 £20.50
Median % change year-on-year -4.82% +30.68% -5.79%
75th Percentile £49.25 £47.50 £45.00
90th Percentile £63.75 £58.75 £52.50
UK median hourly rate £25.53 £27.25 £21.00
% change year-on-year -6.31% +29.76% -4.55%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 23 January 2022.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 23 January 2022.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 23 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -12 568 £548 +9.66% 158
South East +33 251 £440 -2.22% 86
North of England +17 226 £450 - 134
Midlands -3 138 £483 +7.22% 84
East of England +35 130 £388 +47.62% 57
North West +6 122 £428 -18.48% 67
West Midlands -13 97 £475 +1.60% 59
Yorkshire -7 87 £450 +5.88% 41
South West -29 69 £478 +12.35% 47
East Midlands -12 37 £475 +5.56% 24
North East +9 20 £450 +7.14% 26
Service Delivery
UK

For the 6 months to 23 January 2022, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 511 (34.46%) ITIL
2 475 (32.03%) Social Skills
3 377 (25.42%) Agile Software Development
4 334 (22.52%) Finance
5 315 (21.24%) Service Management
6 285 (19.22%) Microsoft
7 251 (16.93%) Problem-Solving
8 209 (14.09%) Project Management
9 205 (13.82%) Windows
10 204 (13.76%) Security Cleared
11 193 (13.01%) Stakeholder Management
12 187 (12.61%) Azure
12 187 (12.61%) Project Delivery
13 183 (12.34%) Incident Management
14 162 (10.92%) Change Management
15 154 (10.38%) Microsoft 365
16 152 (10.25%) Active Directory
17 146 (9.84%) ITSM
17 146 (9.84%) DevOps
18 145 (9.78%) Public Sector
18 145 (9.78%) Continuous Improvement
19 144 (9.71%) SLA
19 144 (9.71%) Analytical Skills
20 137 (9.24%) Problem Management
21 134 (9.04%) Service Design
22 133 (8.97%) Decision-Making
22 133 (8.97%) SC Cleared
23 113 (7.62%) Migration
24 97 (6.54%) VMware
25 94 (6.34%) Microsoft Office

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (5.39%) SharePoint
2 35 (2.36%) Confluence
3 28 (1.89%) MS Exchange
4 19 (1.28%) OpenStack
5 18 (1.21%) IIS
5 18 (1.21%) Skype for Business
6 17 (1.15%) Blackberry Enterprise Server
7 10 (0.67%) SAS
8 7 (0.47%) Exchange Server 2013
9 6 (0.40%) Cloud Foundry
9 6 (0.40%) JBoss
10 5 (0.34%) Apache
10 5 (0.34%) Tomcat
11 4 (0.27%) Documentum
12 3 (0.20%) Adobe Experience Manager
12 3 (0.20%) Exchange Server 2010
12 3 (0.20%) IBM Notes
13 2 (0.13%) Drupal
13 2 (0.13%) nginx
13 2 (0.13%) WebSphere
Applications
1 94 (6.34%) Microsoft Office
2 58 (3.91%) Microsoft Excel
3 21 (1.42%) Microsoft PowerPoint
4 13 (0.88%) Microsoft Project
4 13 (0.88%) MS Visio
5 6 (0.40%) Spreadsheet
6 4 (0.27%) Chatbot
6 4 (0.27%) InVision
6 4 (0.27%) Zeplin
7 1 (0.067%) ProjectWise
Business Applications
1 14 (0.94%) Dynamics CRM
2 11 (0.74%) SAP S/4HANA
3 6 (0.40%) SAP BRIM
3 6 (0.40%) SAP ERP
4 5 (0.34%) Oracle SCM
4 5 (0.34%) Remedy ITSM
4 5 (0.34%) SAP FI
5 4 (0.27%) SAP Hybris
6 3 (0.20%) Dynamics NAV
6 3 (0.20%) NetSuite
6 3 (0.20%) Oracle EBS
6 3 (0.20%) SAP FI-CA
6 3 (0.20%) SAP HR
6 3 (0.20%) SAP IS-U
7 2 (0.13%) Magento
7 2 (0.13%) Minerva
7 2 (0.13%) SAP CO
7 2 (0.13%) SAP FI/CO
7 2 (0.13%) Sentinel
7 2 (0.13%) SimCorp Dimension
Cloud Services
1 187 (12.61%) Azure
2 154 (10.38%) Microsoft 365
3 93 (6.27%) AWS
4 38 (2.56%) Power Platform
5 37 (2.49%) GCP
6 34 (2.29%) SaaS
7 30 (2.02%) IaaS
7 30 (2.02%) PaaS
8 27 (1.82%) Cloud Computing
9 25 (1.69%) Azure Active Directory
10 19 (1.28%) Dynamics 365
10 19 (1.28%) Serverless
11 17 (1.15%) AWS CloudFormation
12 14 (0.94%) OneDrive
13 12 (0.81%) Amazon EC2
13 12 (0.81%) GitHub
14 9 (0.61%) Power Automate
14 9 (0.61%) PowerApps
14 9 (0.61%) Virtual Private Cloud
15 8 (0.54%) AWS Lambda
Communications & Networking
1 59 (3.98%) Firewall
2 42 (2.83%) DNS
3 39 (2.63%) WAN
4 33 (2.23%) LAN
5 27 (1.82%) VPN
6 26 (1.75%) DHCP
7 24 (1.62%) Wireless
8 22 (1.48%) BGP
9 21 (1.42%) SAN
9 21 (1.42%) TCP/IP
10 20 (1.35%) Wi-Fi
11 19 (1.28%) OSPF
11 19 (1.28%) Skype
12 18 (1.21%) Internet
12 18 (1.21%) MPLS
12 18 (1.21%) Radio Access Network
13 14 (0.94%) Network Security
14 11 (0.74%) SD-WAN
15 9 (0.61%) Broadband
15 9 (0.61%) Ethernet
Database & Business Intelligence
1 44 (2.97%) SQL Server
2 30 (2.02%) Power BI
3 24 (1.62%) Data Warehouse
4 14 (0.94%) Oracle Database
5 12 (0.81%) NoSQL
5 12 (0.81%) Relational Database
6 11 (0.74%) Metadata
7 10 (0.67%) SQL Server Reporting Services
8 9 (0.61%) SQL Server Integration Services
9 8 (0.54%) RDBMS
9 8 (0.54%) SQL Server 2008
9 8 (0.54%) SQL Server Analysis Services
10 7 (0.47%) BusinessObjects
10 7 (0.47%) Tableau
11 6 (0.40%) Apache Cassandra
11 6 (0.40%) KDB
11 6 (0.40%) Oracle Reports
11 6 (0.40%) Redis
12 5 (0.34%) MySQL
12 5 (0.34%) Oracle Database 10g
Development Applications
1 74 (4.99%) JIRA
2 14 (0.94%) Git (software)
2 14 (0.94%) Jenkins
3 10 (0.67%) Selenium
4 7 (0.47%) GitLab
5 6 (0.40%) Gatling
5 6 (0.40%) Mockito
6 5 (0.34%) Maven
7 4 (0.27%) ERwin
8 3 (0.20%) Bitbucket
8 3 (0.20%) Cucumber
8 3 (0.20%) MSI
8 3 (0.20%) Postman
8 3 (0.20%) TeamCity
9 2 (0.13%) Browser DevTools
9 2 (0.13%) ClearQuest
9 2 (0.13%) GCC
9 2 (0.13%) Octopus Deploy
9 2 (0.13%) Sonatype Nexus
9 2 (0.13%) SQL Server Management Studio (SSMS)
General
1 475 (32.03%) Social Skills
2 334 (22.52%) Finance
3 145 (9.78%) Public Sector
4 144 (9.71%) Analytical Skills
5 70 (4.72%) Telecoms
6 63 (4.25%) Banking
7 58 (3.91%) Influencing Skills
8 56 (3.78%) Organisational Skills
9 51 (3.44%) Legal
9 51 (3.44%) Presentation Skills
10 45 (3.03%) Marketing
11 44 (2.97%) Retail
12 31 (2.09%) Manufacturing
13 28 (1.89%) Law
13 28 (1.89%) Local Government
14 21 (1.42%) Financial Institution
15 19 (1.28%) Documentation Skills
16 16 (1.08%) Electronics
17 15 (1.01%) Billing
18 11 (0.74%) Digital Economy
Job Titles
1 293 (19.76%) Service Manager
2 240 (16.18%) Delivery Manager
3 232 (15.64%) Analyst
4 200 (13.49%) Service Delivery Manager
5 106 (7.15%) IT Manager
6 105 (7.08%) Architect
7 100 (6.74%) Project Manager
8 76 (5.12%) Service Analyst
9 74 (4.99%) Business Analyst
10 67 (4.52%) Developer
11 60 (4.05%) IT Services Manager
12 46 (3.10%) Service Desk Analyst
13 44 (2.97%) Senior Manager
14 42 (2.83%) Support Engineer
15 32 (2.16%) Consultant
16 31 (2.09%) Infrastructure Engineer
17 29 (1.96%) ITIL Manager
17 29 (1.96%) Operations Manager
17 29 (1.96%) Solutions Architect
18 28 (1.89%) Network Engineer
Libraries, Frameworks & Software Standards
1 25 (1.69%) Play Framework
2 16 (1.08%) .NET
2 16 (1.08%) Middleware
3 15 (1.01%) RESTful
3 15 (1.01%) Web Services
4 14 (0.94%) HTML
5 13 (0.88%) CSS
6 10 (0.67%) Hibernate
6 10 (0.67%) JPA
6 10 (0.67%) Spring
7 9 (0.61%) Oracle Fusion
8 8 (0.54%) jQuery
8 8 (0.54%) Velocity
9 7 (0.47%) Akka
9 7 (0.47%) AngularJS
9 7 (0.47%) Node.js
9 7 (0.47%) React
9 7 (0.47%) Vue.js
10 6 (0.40%) spray
10 6 (0.40%) Spring MVC
Miscellaneous
1 79 (5.33%) Management Information System
2 75 (5.06%) Data Centre
3 41 (2.76%) Self-Motivation
4 33 (2.23%) NHS
5 30 (2.02%) User Experience
6 28 (1.89%) Data Protection Act
7 27 (1.82%) Public Cloud
8 24 (1.62%) Virtual Team
9 19 (1.28%) CMDB
9 19 (1.28%) iPhone
10 18 (1.21%) Replication
11 17 (1.15%) Blackberry
12 14 (0.94%) Hedge funds
12 14 (0.94%) Legacy Applications
13 13 (0.88%) Enterprise Cloud
14 12 (0.81%) Enterprise Software
15 10 (0.67%) Private Cloud
15 10 (0.67%) Video Conferencing
16 9 (0.61%) Legacy Systems
16 9 (0.61%) PKI
Operating Systems
1 205 (13.82%) Windows
2 80 (5.39%) Windows Server
3 70 (4.72%) Linux
4 49 (3.30%) Windows 10
5 37 (2.49%) Windows Server 2016
6 36 (2.43%) Unix
7 32 (2.16%) Windows Server 2019
8 28 (1.89%) Windows Server 2012
9 23 (1.55%) Red Hat Enterprise Linux
10 22 (1.48%) Windows 7
11 14 (0.94%) Solaris
12 13 (0.88%) Windows Server 2008
13 11 (0.74%) Android
13 11 (0.74%) Apple iOS
14 8 (0.54%) SUSE
14 8 (0.54%) Ubuntu
15 6 (0.40%) Windows XP
16 5 (0.34%) AIX
16 5 (0.34%) Mac OS X
16 5 (0.34%) Scientific Linux
Processes & Methodologies
1 511 (34.46%) ITIL
2 377 (25.42%) Agile Software Development
3 315 (21.24%) Service Management
4 251 (16.93%) Problem-Solving
5 209 (14.09%) Project Management
6 193 (13.01%) Stakeholder Management
7 187 (12.61%) Project Delivery
8 183 (12.34%) Incident Management
9 162 (10.92%) Change Management
10 146 (9.84%) DevOps
10 146 (9.84%) ITSM
11 145 (9.78%) Continuous Improvement
12 137 (9.24%) Problem Management
13 134 (9.04%) Service Design
14 133 (8.97%) Decision-Making
15 113 (7.62%) Migration
16 86 (5.80%) Coaching
16 86 (5.80%) ITIL V3
17 80 (5.39%) Risk Management
18 64 (4.32%) PRINCE2
Programming Languages
1 92 (6.20%) SQL
2 49 (3.30%) Java
3 44 (2.97%) JavaScript
4 40 (2.70%) C
5 37 (2.49%) PowerShell
6 31 (2.09%) Python
7 24 (1.62%) Scala
8 15 (1.01%) C++
8 15 (1.01%) PL/SQL
9 12 (0.81%) Perl
9 12 (0.81%) T-SQL
10 10 (0.67%) C#
11 7 (0.47%) ABAP
11 7 (0.47%) VB
12 6 (0.40%) Bash
12 6 (0.40%) Go
12 6 (0.40%) VBScript
13 5 (0.34%) ES6
13 5 (0.34%) Shell Script
14 4 (0.27%) VBA
Qualifications
1 204 (13.76%) Security Cleared
2 133 (8.97%) SC Cleared
3 90 (6.07%) Degree
4 81 (5.46%) ITIL Certification
5 48 (3.24%) MCP
6 43 (2.90%) DV Cleared
7 29 (1.96%) ITIL Foundation Certificate
8 26 (1.75%) Cisco Certification
9 25 (1.69%) PMP
10 21 (1.42%) Microsoft Certification
11 20 (1.35%) BPSS Clearance
11 20 (1.35%) CCNP
11 20 (1.35%) CISSP
12 17 (1.15%) DBS Check
13 13 (0.88%) CCDP
13 13 (0.88%) MCSA
14 12 (0.81%) Master's Degree
15 10 (0.67%) PMI Certification
16 8 (0.54%) CCNA
16 8 (0.54%) TOGAF Certification
Quality Assurance & Compliance
1 144 (9.71%) SLA
2 72 (4.86%) QA
3 32 (2.16%) PMO
4 28 (1.89%) GDPR
5 25 (1.69%) Data Quality
5 25 (1.69%) ISO/IEC 27001
6 21 (1.42%) Accessibility
7 14 (0.94%) COBIT
8 11 (0.74%) ISO/IEC 20000
9 6 (0.40%) ISO 22301
10 5 (0.34%) Cyber Essentials
10 5 (0.34%) GRC
10 5 (0.34%) NIST
10 5 (0.34%) Sarbanes-Oxley
11 4 (0.27%) Disclosure Scotland
11 4 (0.27%) HMG Security Policy Framework
11 4 (0.27%) ISO 31000
12 3 (0.20%) JSP 440
12 3 (0.20%) PMBOK
13 2 (0.13%) PCI DSS
System Software
1 152 (10.25%) Active Directory
2 77 (5.19%) VMware Infrastructure
3 36 (2.43%) Docker
4 23 (1.55%) Hyper-V
5 16 (1.08%) vSphere
6 14 (0.94%) Virtual Machines
7 9 (0.61%) VMware ESXi
8 5 (0.34%) Oracle RAC
8 5 (0.34%) Virtual Desktop
9 4 (0.27%) Microsoft App-V
9 4 (0.27%) Virtual Servers
10 3 (0.20%) BitLocker
10 3 (0.20%) KVM
10 3 (0.20%) Oracle Clusterware
11 2 (0.13%) Citrix Hypervisor
11 2 (0.13%) Firmware
11 2 (0.13%) RHEV
11 2 (0.13%) VMware NSX
11 2 (0.13%) XenDesktop
12 1 (0.067%) XenApp
Systems Management
1 69 (4.65%) SCCM
2 34 (2.29%) Terraform
3 32 (2.16%) Kubernetes
4 24 (1.62%) Microsoft Intune
5 23 (1.55%) AirWatch
6 15 (1.01%) Tivoli
7 13 (0.88%) Ansible
8 11 (0.74%) Active Directory Federation Services
9 9 (0.61%) Puppet
10 8 (0.54%) Oracle Enterprise Manager
10 8 (0.54%) Single Sign-On
11 7 (0.47%) Grafana
11 7 (0.47%) WSUS
12 6 (0.40%) Prometheus
12 6 (0.40%) SCVMM
13 5 (0.34%) Data Guard
13 5 (0.34%) McAfee ePO
13 5 (0.34%) Opscode Chef
14 4 (0.27%) Oracle RMAN
14 4 (0.27%) vCenter Server
Vendors
1 285 (19.22%) Microsoft
2 97 (6.54%) VMware
3 78 (5.26%) Cisco
4 74 (4.99%) Oracle
5 66 (4.45%) ServiceNow
6 60 (4.05%) SAP
7 59 (3.98%) Citrix
8 43 (2.90%) IBM
9 34 (2.29%) Google
10 28 (1.89%) Apple
11 23 (1.55%) HP
11 23 (1.55%) Juniper
12 22 (1.48%) Fujitsu
13 19 (1.28%) BMC
14 18 (1.21%) Dell
14 18 (1.21%) NetApp
15 16 (1.08%) Atlassian
15 16 (1.08%) Salesforce.com
16 12 (0.81%) F5
16 12 (0.81%) Remedy