Period
to 28 September 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 28 September 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK > England
6 months to
28 Sep 2021
Same period 2020 Same period 2019
Rank 138 153 148
Rank change year-on-year +15 -5 +3
Contract jobs citing Service Delivery 1,247 445 1,509
As % of all contract jobs advertised in England 1.92% 1.74% 1.90%
As % of the Processes & Methodologies category 2.15% 1.99% 2.16%
Number of daily rates quoted 798 305 914
10th Percentile £213 £213 £201
25th Percentile £363 £338 £350
Median daily rate (50th Percentile) £475 £475 £450
Median % change year-on-year - +5.56% -
75th Percentile £575 £575 £538
90th Percentile £650 £631 £625
UK median daily rate £481 £486 £450
% change year-on-year -0.98% +8.00% -
Number of hourly rates quoted 90 26 73
10th Percentile £10.09 £14.15 £10.81
25th Percentile £12.06 £14.41 £13.50
Median hourly rate £14.23 £17.75 £18.16
Median % change year-on-year -19.82% -2.26% +13.50%
75th Percentile £21.50 £24.44 £29.96
90th Percentile £46.95 £44.75 £42.90
UK median hourly rate £14.48 £17.75 £18.21
% change year-on-year -18.41% -2.50% +13.78%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 57,949 22,409 69,813
As % of all contract IT jobs advertised in England 89.28% 87.57% 87.75%
Number of daily rates quoted 40,544 15,328 47,200
10th Percentile £315 £300 £300
25th Percentile £413 £388 £381
Median daily rate (50th Percentile) £513 £475 £475
Median % change year-on-year +7.89% - +2.15%
75th Percentile £615 £588 £575
90th Percentile £700 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 1,505 625 1,900
10th Percentile £12.00 £12.02 £11.36
25th Percentile £14.61 £15.92 £14.32
Median hourly rate £24.50 £26.50 £22.50
Median % change year-on-year -7.55% +17.78% +12.50%
75th Percentile £48.75 £46.00 £46.40
90th Percentile £63.00 £55.00 £53.75
UK median hourly rate £24.90 £26.00 £22.50
% change year-on-year -4.23% +15.56% +15.38%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 28 September 2021.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 28 September 2021.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 28 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 460 £500 +11.11% 131
South East +18 247 £475 -1.66% 100
North of England +19 233 £450 -4.26% 125
North West +21 130 £424 -15.30% 70
Midlands -20 92 £463 +2.78% 81
Yorkshire +10 90 £500 +11.06% 40
West Midlands -13 66 £490 -1.01% 54
South West -41 65 £475 -9.52% 41
East of England -10 61 £185 -46.38% 54
East Midlands -33 22 £393 +45.37% 27
North East -5 15 £438 +5.42% 15
Service Delivery
UK

For the 6 months to 28 September 2021, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Delivery.

1 392 (31.44%) ITIL
2 330 (26.46%) Social Skills
3 285 (22.85%) Agile Software Development
4 236 (18.93%) Finance
5 213 (17.08%) Microsoft
6 211 (16.92%) Service Management
7 204 (16.36%) Windows
8 178 (14.27%) Security Cleared
9 171 (13.71%) Project Management
10 167 (13.39%) Azure
11 166 (13.31%) Stakeholder Management
12 156 (12.51%) Problem-Solving
13 140 (11.23%) Public Sector
14 133 (10.67%) Project Delivery
15 131 (10.51%) Migration
16 128 (10.26%) Active Directory
17 127 (10.18%) Microsoft 365
18 123 (9.86%) SLA
19 122 (9.78%) Analytical Skills
20 120 (9.62%) DevOps
21 116 (9.30%) Continuous Improvement
22 115 (9.22%) Service Design
23 111 (8.90%) SC Cleared
24 103 (8.26%) Change Management
25 95 (7.62%) ITSM
26 89 (7.14%) Management Information System
26 89 (7.14%) Incident Management
26 89 (7.14%) Problem Management
27 87 (6.98%) Microsoft Office
28 85 (6.82%) VMware

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (5.93%) SharePoint
2 38 (3.05%) Confluence
3 18 (1.44%) MS Exchange
4 17 (1.36%) OpenStack
5 11 (0.88%) Documentum
6 10 (0.80%) IIS
7 8 (0.64%) Skype for Business
8 7 (0.56%) Exchange Server 2010
8 7 (0.56%) SAS
9 5 (0.40%) Cloud Foundry
10 4 (0.32%) Adobe Experience Manager
10 4 (0.32%) Oracle Application Server
11 3 (0.24%) Appian
11 3 (0.24%) Blackberry Enterprise Server
11 3 (0.24%) Tomcat
11 3 (0.24%) WebLogic
11 3 (0.24%) WebLogic Portal
11 3 (0.24%) WebSphere
12 2 (0.16%) IBM Notes
12 2 (0.16%) Site Server
Applications
1 87 (6.98%) Microsoft Office
2 72 (5.77%) Microsoft Excel
3 24 (1.92%) MS Visio
4 21 (1.68%) Microsoft PowerPoint
5 11 (0.88%) Microsoft Project
6 5 (0.40%) Spreadsheet
7 4 (0.32%) Chatbot
8 2 (0.16%) SPSS
9 1 (0.080%) ProjectWise
Business Applications
1 10 (0.80%) assyst
2 8 (0.64%) Dynamics CRM
3 7 (0.56%) SAP S/4HANA
4 5 (0.40%) SAP Hybris
5 4 (0.32%) SAP BRIM
6 3 (0.24%) Remedy ITSM
6 3 (0.24%) SAP MDM
7 2 (0.16%) Actimize
7 2 (0.16%) Dynamics AX
7 2 (0.16%) Minerva
7 2 (0.16%) NetSuite
7 2 (0.16%) SAP ERP
7 2 (0.16%) SAP FI
7 2 (0.16%) SimCorp Dimension
8 1 (0.080%) Infor M3
8 1 (0.080%) SAP FI-CA
8 1 (0.080%) SAP FSCM
8 1 (0.080%) SAP HR
8 1 (0.080%) SAP IS-U
8 1 (0.080%) Shopify
Cloud Services
1 167 (13.39%) Azure
2 127 (10.18%) Microsoft 365
3 63 (5.05%) AWS
4 30 (2.41%) GCP
5 29 (2.33%) PaaS
6 27 (2.17%) Power Platform
6 27 (2.17%) SaaS
7 23 (1.84%) Azure Active Directory
7 23 (1.84%) IaaS
8 19 (1.52%) Serverless
9 15 (1.20%) Dynamics 365
10 14 (1.12%) AWS CloudFormation
11 13 (1.04%) OneDrive
12 11 (0.88%) PowerApps
13 9 (0.72%) GitHub
13 9 (0.72%) Power Automate
14 8 (0.64%) Azure Logic Apps
14 8 (0.64%) Google Workspace
15 6 (0.48%) Azure Stack
15 6 (0.48%) Yammer
Communications & Networking
1 54 (4.33%) Firewall
2 31 (2.49%) DNS
3 29 (2.33%) WAN
4 28 (2.25%) LAN
5 27 (2.17%) VPN
6 26 (2.09%) Network Security
7 20 (1.60%) SAN
7 20 (1.60%) Wireless
8 14 (1.12%) DHCP
8 14 (1.12%) TCP/IP
8 14 (1.12%) Wi-Fi
9 13 (1.04%) Unified Communications
10 10 (0.80%) Internet
10 10 (0.80%) VLAN
11 9 (0.72%) BGP
11 9 (0.72%) SD-WAN
12 8 (0.64%) OSPF
12 8 (0.64%) Skype
13 7 (0.56%) Broadband
14 6 (0.48%) SSL
Database & Business Intelligence
1 38 (3.05%) SQL Server
2 35 (2.81%) Oracle Database
3 24 (1.92%) NoSQL
4 18 (1.44%) Power BI
5 12 (0.96%) Data Warehouse
6 11 (0.88%) Apache Cassandra
6 11 (0.88%) Redis
7 9 (0.72%) Big Data
7 9 (0.72%) Metadata
8 7 (0.56%) Data Lake
8 7 (0.56%) PostgreSQL
9 6 (0.48%) Azure SQL Database
9 6 (0.48%) Relational Database
10 5 (0.40%) MySQL
11 4 (0.32%) Hadoop
11 4 (0.32%) MongoDB
11 4 (0.32%) OLAP
11 4 (0.32%) Oracle Database 11g
11 4 (0.32%) Oracle Reports
11 4 (0.32%) SAP HANA
Development Applications
1 61 (4.89%) JIRA
2 22 (1.76%) Jenkins
3 19 (1.52%) Git (software)
4 14 (1.12%) GitLab
5 11 (0.88%) Gatling
5 11 (0.88%) Mockito
6 9 (0.72%) Postman
7 6 (0.48%) Visual Studio
8 4 (0.32%) Bitbucket
9 3 (0.24%) MSI
9 3 (0.24%) VSS/SourceSafe
10 2 (0.16%) CA Release Automation
10 2 (0.16%) Cucumber
10 2 (0.16%) NUnit
10 2 (0.16%) ProC
10 2 (0.16%) Rhino Mocks
10 2 (0.16%) Selenium
10 2 (0.16%) SonarQube
10 2 (0.16%) Team Foundation Server
10 2 (0.16%) tSQLt
General
1 330 (26.46%) Social Skills
2 236 (18.93%) Finance
3 140 (11.23%) Public Sector
4 122 (9.78%) Analytical Skills
5 55 (4.41%) Legal
5 55 (4.41%) Telecoms
6 50 (4.01%) Marketing
7 44 (3.53%) Retail
8 39 (3.13%) Influencing Skills
9 33 (2.65%) Banking
9 33 (2.65%) Law
9 33 (2.65%) Organisational Skills
10 26 (2.09%) Manufacturing
11 23 (1.84%) Presentation Skills
12 19 (1.52%) Electronics
12 19 (1.52%) Financial Institution
13 15 (1.20%) Documentation Skills
14 14 (1.12%) Local Government
15 13 (1.04%) Billing
16 10 (0.80%) Military
Job Titles
1 228 (18.28%) Service Manager
2 190 (15.24%) Delivery Manager
3 171 (13.71%) Service Delivery Manager
4 168 (13.47%) Analyst
5 100 (8.02%) Architect
6 83 (6.66%) Project Manager
7 77 (6.17%) IT Manager
8 62 (4.97%) Developer
9 56 (4.49%) Business Analyst
10 54 (4.33%) IT Services Manager
11 41 (3.29%) IT Support
11 41 (3.29%) Support Engineer
12 37 (2.97%) Service Analyst
13 36 (2.89%) Solutions Architect
14 35 (2.81%) IT Services Delivery Manager
15 34 (2.73%) Senior Manager
16 33 (2.65%) Transition Manager
17 32 (2.57%) Administrator
17 32 (2.57%) IT Engineer
18 30 (2.41%) Consultant
Libraries, Frameworks & Software Standards
1 31 (2.49%) Middleware
2 25 (2.00%) Web Services
3 22 (1.76%) Oracle Fusion
4 21 (1.68%) .NET
4 21 (1.68%) CSS
4 21 (1.68%) HTML
5 20 (1.60%) Spring
6 16 (1.28%) AngularJS
6 16 (1.28%) Play Framework
7 12 (0.96%) RESTful
8 11 (0.88%) Akka
8 11 (0.88%) Hibernate
8 11 (0.88%) JPA
8 11 (0.88%) React
8 11 (0.88%) spray
8 11 (0.88%) Spring MVC
9 10 (0.80%) LDAP
10 9 (0.72%) OAuth
11 8 (0.64%) Elastic Stack
11 8 (0.64%) REST
Miscellaneous
1 89 (7.14%) Management Information System
2 57 (4.57%) Data Centre
3 48 (3.85%) User Experience
4 33 (2.65%) Self-Motivation
5 32 (2.57%) Data Protection Act
6 30 (2.41%) NHS
7 17 (1.36%) Virtual Team
8 16 (1.28%) CMDB
9 14 (1.12%) Enterprise Cloud
9 14 (1.12%) Hedge funds
10 13 (1.04%) Public Cloud
11 11 (0.88%) EPoS
11 11 (0.88%) Video Conferencing
12 7 (0.56%) Cyberthreat
12 7 (0.56%) Legacy Systems
13 6 (0.48%) Clustering
13 6 (0.48%) Driving Licence
13 6 (0.48%) Replication
14 5 (0.40%) Data Structures
14 5 (0.40%) Life Science
Operating Systems
1 204 (16.36%) Windows
2 76 (6.09%) Linux
3 68 (5.45%) Windows Server
4 48 (3.85%) Windows 10
5 47 (3.77%) Unix
6 19 (1.52%) Windows 7
6 19 (1.52%) Windows Server 2012
7 18 (1.44%) Windows Server 2016
8 17 (1.36%) Windows Server 2008
9 10 (0.80%) Red Hat Enterprise Linux
10 9 (0.72%) AIX
10 9 (0.72%) Windows Server 2019
11 7 (0.56%) Android
11 7 (0.56%) Apple iOS
11 7 (0.56%) Windows Vista
11 7 (0.56%) Windows XP
12 5 (0.40%) Ubuntu
13 3 (0.24%) Mac OS X
13 3 (0.24%) Windows 2000 Server
13 3 (0.24%) Windows Server 2003
Processes & Methodologies
1 392 (31.44%) ITIL
2 285 (22.85%) Agile Software Development
3 211 (16.92%) Service Management
4 171 (13.71%) Project Management
5 166 (13.31%) Stakeholder Management
6 156 (12.51%) Problem-Solving
7 133 (10.67%) Project Delivery
8 131 (10.51%) Migration
9 120 (9.62%) DevOps
10 116 (9.30%) Continuous Improvement
11 115 (9.22%) Service Design
12 103 (8.26%) Change Management
13 95 (7.62%) ITSM
14 89 (7.14%) Incident Management
14 89 (7.14%) Problem Management
15 78 (6.26%) Decision-Making
16 63 (5.05%) Risk Management
16 63 (5.05%) Scrum
17 61 (4.89%) ITIL V3
18 60 (4.81%) Configuration Management
Programming Languages
1 73 (5.85%) SQL
2 48 (3.85%) JavaScript
3 42 (3.37%) Java
4 39 (3.13%) PowerShell
5 38 (3.05%) Python
6 37 (2.97%) C
7 20 (1.60%) C#
8 15 (1.20%) Scala
9 14 (1.12%) C++
10 8 (0.64%) PL/SQL
11 7 (0.56%) Go
12 6 (0.48%) Bash Shell
12 6 (0.48%) VB
13 5 (0.40%) ABAP
13 5 (0.40%) Kotlin
13 5 (0.40%) Perl
13 5 (0.40%) T-SQL
13 5 (0.40%) VBScript
14 4 (0.32%) Ruby
15 2 (0.16%) R
Qualifications
1 178 (14.27%) Security Cleared
2 111 (8.90%) SC Cleared
3 80 (6.42%) Degree
3 80 (6.42%) ITIL Certification
4 29 (2.33%) BPSS Clearance
5 28 (2.25%) DV Cleared
6 25 (2.00%) TOGAF Certification
7 23 (1.84%) Cisco Certification
7 23 (1.84%) CISSP
8 17 (1.36%) Microsoft Certification
9 16 (1.28%) CCNA
10 13 (1.04%) ITIL Foundation Certificate
10 13 (1.04%) MCP
11 11 (0.88%) MCSA
12 9 (0.72%) CISM
12 9 (0.72%) DBS Check
12 9 (0.72%) Master's Degree
13 8 (0.64%) CCNP
14 7 (0.56%) MCSE
15 6 (0.48%) PMP
Quality Assurance & Compliance
1 123 (9.86%) SLA
2 48 (3.85%) PMO
3 42 (3.37%) QA
4 26 (2.09%) GDPR
5 21 (1.68%) ISO/IEC 27001
6 17 (1.36%) COBIT
7 14 (1.12%) Data Quality
8 13 (1.04%) ISO/IEC 20000
9 7 (0.56%) GRC
9 7 (0.56%) NIST
10 6 (0.48%) Disclosure Scotland
11 5 (0.40%) Accessibility
11 5 (0.40%) PCI DSS
12 4 (0.32%) Sarbanes-Oxley
13 3 (0.24%) FedRAMP
14 2 (0.16%) Cyber Essentials
14 2 (0.16%) Cyber Essentials PLUS
14 2 (0.16%) ISAE 3402
14 2 (0.16%) SEPA
15 1 (0.080%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 128 (10.26%) Active Directory
2 57 (4.57%) VMware Infrastructure
3 55 (4.41%) Docker
4 19 (1.52%) Virtual Desktop
5 14 (1.12%) Microsoft App-V
6 10 (0.80%) Hyper-V
7 6 (0.48%) vSphere
8 5 (0.40%) XenDesktop
9 4 (0.32%) VMware ESXi
9 4 (0.32%) VMware Workstation
9 4 (0.32%) XenApp
10 3 (0.24%) BitLocker
10 3 (0.24%) KVM
10 3 (0.24%) Tivoli Workload Scheduler
10 3 (0.24%) Virtual Machines
11 1 (0.080%) Active Directory Lightweight Directory Services
11 1 (0.080%) Firmware
11 1 (0.080%) PowerHA
11 1 (0.080%) Virtual Servers
Systems Management
1 49 (3.93%) SCCM
2 48 (3.85%) Terraform
3 46 (3.69%) Kubernetes
4 19 (1.52%) Ansible
4 19 (1.52%) Grafana
5 18 (1.44%) Prometheus
6 14 (1.12%) Tivoli
7 12 (0.96%) Microsoft Intune
8 11 (0.88%) Packer
9 10 (0.80%) SCOM
10 5 (0.40%) Active Directory Federation Services
10 5 (0.40%) Opscode Chef
10 5 (0.40%) SCVMM
11 4 (0.32%) SCOrch
12 3 (0.24%) AirWatch
12 3 (0.24%) Opsgenie
12 3 (0.24%) PowerCLI
12 3 (0.24%) Puppet
12 3 (0.24%) Single Sign-On
12 3 (0.24%) WSUS
Vendors
1 213 (17.08%) Microsoft
2 85 (6.82%) VMware
3 66 (5.29%) ServiceNow
4 56 (4.49%) Oracle
5 54 (4.33%) Cisco
6 52 (4.17%) Citrix
7 45 (3.61%) SAP
8 42 (3.37%) IBM
9 28 (2.25%) Salesforce.com
10 24 (1.92%) Google
11 20 (1.60%) Atlassian
12 19 (1.52%) Apple
13 18 (1.44%) HP
14 17 (1.36%) Snow
15 14 (1.12%) BMC
16 10 (0.80%) Remedy
17 9 (0.72%) F5
17 9 (0.72%) hybris
17 9 (0.72%) Red Hat
18 8 (0.64%) SolarWinds