Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 26 February 2026, with comparisons to the same periods in the previous two years.

6 months to
26 Feb 2026
Same period 2025 Same period 2024
Rank 129 120 104
Rank change year-on-year -9 -16 +19
Contract jobs citing Service Delivery 750 561 791
As % of all contract jobs in England 2.12% 2.18% 2.12%
As % of the Processes & Methodologies category 2.43% 2.42% 2.43%
Number of daily rates quoted 447 325 505
10th Percentile £207 £222 £204
25th Percentile £338 £363 £350
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -4.21%
75th Percentile £575 £600 £590
90th Percentile £650 £688 £725
UK median daily rate £469 £488 £500
% change year-on-year -3.79% -2.50% -4.76%
Number of hourly rates quoted 113 59 82
10th Percentile £15.27 £15.20 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.01 £19.50 £14.80
Median % change year-on-year +2.62% +31.76% -40.80%
75th Percentile £40.00 £24.63 £24.50
90th Percentile £60.00 £32.75 £55.00
UK median hourly rate £17.87 £19.50 £14.80
% change year-on-year -8.36% +31.76% -40.80%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 30,862 23,227 32,534
As % of all contract IT jobs advertised in England 87.27% 90.15% 87.30%
Number of daily rates quoted 19,776 14,571 21,606
10th Percentile £313 £308 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £503 £525 £525
Median % change year-on-year -4.29% - -4.55%
75th Percentile £615 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,913 757 2,031
10th Percentile £15.18 £15.62 £13.41
25th Percentile £18.50 £21.25 £16.25
Median hourly rate £28.00 £35.00 £34.21
Median % change year-on-year -20.00% +2.31% -2.26%
75th Percentile £63.75 £65.00 £59.94
90th Percentile £72.50 £75.35 £71.90
UK median hourly rate £26.61 £32.66 £33.07
% change year-on-year -18.53% -1.24% -5.53%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 26 February 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 26 February 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 26 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -17 257 £500 -9.09% 87
South East +11 135 £475 +2.15% 108
North of England -2 128 £449 +12.05% 75
South West +16 98 £463 -6.33% 34
Midlands -24 93 £492 +13.23% 67
North West +6 82 £425 +7.46% 48
West Midlands -31 56 £492 +7.54% 38
East Midlands -14 37 £438 +23.94% 29
Yorkshire -44 30 £450 +5.88% 21
East of England -43 29 £425 +6.25% 32
North East -2 16 £450 -43.75% 6
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.33%) Confluence
1 25 (3.33%) Microsoft Exchange
2 22 (2.93%) SharePoint
3 3 (0.40%) Exchange Server 2010
4 2 (0.27%) Adobe Experience Manager
5 1 (0.13%) Apache Spark
5 1 (0.13%) Camunda
5 1 (0.13%) CMS
5 1 (0.13%) HCL Notes
5 1 (0.13%) LiveCycle
5 1 (0.13%) Moodle
5 1 (0.13%) nginx
5 1 (0.13%) SAS
5 1 (0.13%) SharePoint 2013
Applications
1 52 (6.93%) Microsoft Office
2 46 (6.13%) Microsoft Excel
3 19 (2.53%) Microsoft PowerPoint
4 5 (0.67%) Acrobat
5 4 (0.53%) Chatbot
5 4 (0.53%) Microsoft Project
5 4 (0.53%) MS Visio
6 3 (0.40%) Spreadsheet
7 2 (0.27%) Adobe After Effects
7 2 (0.27%) Adobe XD
7 2 (0.27%) InVision
7 2 (0.27%) Sketch
7 2 (0.27%) Trello
Business Applications
1 20 (2.67%) Remedy ITSM
2 13 (1.73%) SAP S/4HANA
3 7 (0.93%) Dynamics CRM
4 6 (0.80%) SAP IS-U
5 5 (0.67%) Maximo
6 2 (0.27%) assyst
6 2 (0.27%) Kondor
6 2 (0.27%) NEC Housing
6 2 (0.27%) NetSuite
6 2 (0.27%) Oracle EBS
6 2 (0.27%) Salesforce CRM
6 2 (0.27%) SAP ERP
7 1 (0.13%) IntelliMatch
7 1 (0.13%) iTrent
7 1 (0.13%) SAP HCM
7 1 (0.13%) SAP Payroll
7 1 (0.13%) Sparx Enterprise Architect
7 1 (0.13%) Sprinklr
7 1 (0.13%) SystmOne
7 1 (0.13%) Unit4 Business World
Cloud Services
1 94 (12.53%) Azure
2 91 (12.13%) Microsoft 365
3 48 (6.40%) AWS
4 29 (3.87%) Power Platform
5 27 (3.60%) SaaS
6 19 (2.53%) Azure DevOps
6 19 (2.53%) Entra ID
7 13 (1.73%) GCP
8 12 (1.60%) Power Automate
9 11 (1.47%) SuccessFactors
10 8 (1.07%) OneDrive
11 6 (0.80%) Dynamics 365
11 6 (0.80%) Google Workspace
11 6 (0.80%) OpenShift
12 5 (0.67%) Amazon CloudWatch
12 5 (0.67%) IaaS
12 5 (0.67%) PaaS
13 4 (0.53%) AWS KMS
13 4 (0.53%) GitHub
13 4 (0.53%) npm
Communications & Networking
1 27 (3.60%) Firewall
2 21 (2.80%) DNS
2 21 (2.80%) VPN
3 19 (2.53%) TCP/IP
4 18 (2.40%) DHCP
5 15 (2.00%) WAN
6 13 (1.73%) PABX
7 11 (1.47%) LAN
7 11 (1.47%) Wi-Fi
8 5 (0.67%) SD-WAN
8 5 (0.67%) Wireless
9 4 (0.53%) AMQP
9 4 (0.53%) BGP
9 4 (0.53%) Network Security
9 4 (0.53%) VLAN
10 3 (0.40%) Software-Defined Networking
11 2 (0.27%) DMZ
11 2 (0.27%) NAS
11 2 (0.27%) SAN
11 2 (0.27%) SSL
Database & Business Intelligence
1 19 (2.53%) Power BI
2 13 (1.73%) SQL Server
3 10 (1.33%) Relational Database
4 8 (1.07%) MySQL
5 7 (0.93%) Oracle Database
6 6 (0.80%) Metadata
6 6 (0.80%) Tableau
7 5 (0.67%) Data Warehouse
7 5 (0.67%) Electronic Patient Records
7 5 (0.67%) RDBMS
8 4 (0.53%) MongoDB
8 4 (0.53%) PostgreSQL
9 2 (0.27%) Amazon RDS
9 2 (0.27%) DTS
9 2 (0.27%) Geospatial Data
9 2 (0.27%) Looker
9 2 (0.27%) SQL Server Integration Services
10 1 (0.13%) QlikView
10 1 (0.13%) SQL Server Analysis Services
10 1 (0.13%) SQL Server Reporting Services
Development Applications
1 63 (8.40%) JIRA
2 16 (2.13%) Git
3 9 (1.20%) Jenkins
4 6 (0.80%) Maven
5 4 (0.53%) GitLab
6 3 (0.40%) TestRail
7 2 (0.27%) Axure RP
7 2 (0.27%) CircleCI
7 2 (0.27%) Cucumber
7 2 (0.27%) Cypress.io
7 2 (0.27%) Postman
7 2 (0.27%) Selenium
8 1 (0.13%) Bitbucket
8 1 (0.13%) gulp
8 1 (0.13%) MLflow
8 1 (0.13%) REST Assured
8 1 (0.13%) SoapUI
8 1 (0.13%) Yeoman
General
1 322 (42.93%) Social Skills
2 132 (17.60%) Finance
3 119 (15.87%) Public Sector
4 116 (15.47%) Analytical Skills
5 29 (3.87%) Organisational Skills
6 27 (3.60%) Legal
6 27 (3.60%) Retail
7 24 (3.20%) Local Government
8 22 (2.93%) Influencing Skills
9 21 (2.80%) Banking
10 18 (2.40%) Telecoms
11 17 (2.27%) Marketing
12 16 (2.13%) Documentation Skills
12 16 (2.13%) Manufacturing
13 14 (1.87%) Presentation Skills
14 13 (1.73%) Inclusion and Diversity
15 10 (1.33%) Electronics
16 8 (1.07%) Military
17 7 (0.93%) Police
18 6 (0.80%) Law
Job Titles
1 141 (18.80%) Analyst
2 94 (12.53%) Service Manager
3 81 (10.80%) Lead
4 69 (9.20%) Delivery Manager
5 56 (7.47%) Service Delivery Manager
6 50 (6.67%) Senior
7 36 (4.80%) IT Manager
7 36 (4.80%) Support Analyst
8 32 (4.27%) IT Support
9 31 (4.13%) 2nd Line Support
10 30 (4.00%) Architect
11 28 (3.73%) Business Analyst
12 27 (3.60%) Support Engineer
13 26 (3.47%) Service Analyst
14 23 (3.07%) Project Manager
15 22 (2.93%) IT Analyst
16 21 (2.80%) Administrator
16 21 (2.80%) Consultant
17 19 (2.53%) 1st/2nd Line Support
17 19 (2.53%) Desktop Support
Libraries, Frameworks & Software Standards
1 26 (3.47%) REST
2 15 (2.00%) CSS
3 13 (1.73%) HTML
4 11 (1.47%) SOAP
5 9 (1.20%) Oracle Fusion
6 8 (1.07%) AngularJS
6 8 (1.07%) XML
7 7 (0.93%) Middleware
8 6 (0.80%) Bootstrap
8 6 (0.80%) Spring
9 5 (0.67%) .NET
9 5 (0.67%) JSON
10 4 (0.53%) LangChain
10 4 (0.53%) LangGraph
10 4 (0.53%) Pandas
10 4 (0.53%) scikit-learn
10 4 (0.53%) Spring Boot
10 4 (0.53%) Web Services
11 3 (0.40%) LlamaIndex
11 3 (0.40%) Semantic Kernel
Miscellaneous
1 42 (5.60%) Onboarding
2 36 (4.80%) Management Information System
3 35 (4.67%) Self-Motivation
4 26 (3.47%) Product Ownership
5 24 (3.20%) Virtual Team
6 19 (2.53%) CMDB
6 19 (2.53%) Smartphone
7 17 (2.27%) Data Centre
8 13 (1.73%) Driving Licence
9 12 (1.60%) Enterprise Software
9 12 (1.60%) NHS
10 10 (1.33%) Legacy Systems
11 9 (1.20%) Public Cloud
12 8 (1.07%) Data Protection Act
13 7 (0.93%) Hybrid Cloud
13 7 (0.93%) PKI
13 7 (0.93%) Security Posture
13 7 (0.93%) Team-Oriented Environment
14 6 (0.80%) Analytical Mindset
14 6 (0.80%) Private Cloud
Operating Systems
1 116 (15.47%) Windows
2 28 (3.73%) Linux
3 26 (3.47%) Windows 10
4 21 (2.80%) Windows Server
5 13 (1.73%) Android
6 11 (1.47%) Unix
7 9 (1.20%) Red Hat Enterprise Linux
8 8 (1.07%) Apple iOS
9 5 (0.67%) Mac OS
10 4 (0.53%) CentOS
10 4 (0.53%) VMS
11 1 (0.13%) Data ONTAP
11 1 (0.13%) Windows Server 2012
11 1 (0.13%) Windows Server 2016
11 1 (0.13%) Windows Server 2019
Processes & Methodologies
1 258 (34.40%) ITIL
2 205 (27.33%) Continuous Improvement
3 177 (23.60%) Agile
4 172 (22.93%) Problem-Solving
5 149 (19.87%) ITSM
6 141 (18.80%) Service Management
7 138 (18.40%) Stakeholder Management
8 119 (15.87%) Customer Service
9 110 (14.67%) Change Management
10 87 (11.60%) Stakeholder Engagement
11 76 (10.13%) DevOps
11 76 (10.13%) Project Management
12 75 (10.00%) Project Delivery
13 66 (8.80%) Roadmaps
14 61 (8.13%) Service Design
14 61 (8.13%) User Experience
15 55 (7.33%) Incident Management
16 54 (7.20%) Decision-Making
17 49 (6.53%) Coaching
18 47 (6.27%) Data Protection
Programming Languages
1 39 (5.20%) PowerShell
2 36 (4.80%) SQL
3 30 (4.00%) Python
4 24 (3.20%) Java
5 23 (3.07%) JavaScript
6 7 (0.93%) Bash
7 5 (0.67%) Shell Script
8 4 (0.53%) C#
8 4 (0.53%) Scala
9 3 (0.40%) Perl
10 2 (0.27%) Bicep
10 2 (0.27%) Go
10 2 (0.27%) PL/SQL
11 1 (0.13%) Apex Code
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) T-SQL
11 1 (0.13%) TypeScript
Qualifications
1 206 (27.47%) Security Cleared
2 172 (22.93%) SC Cleared
3 65 (8.67%) Degree
4 39 (5.20%) DV Cleared
5 36 (4.80%) ITIL Certification
6 16 (2.13%) BPSS Clearance
7 15 (2.00%) Microsoft Certification
7 15 (2.00%) PMP
8 14 (1.87%) PMI Certification
8 14 (1.87%) PRINCE2 Practitioner
9 11 (1.47%) MOS
10 9 (1.20%) ITIL Foundation Certificate
11 7 (0.93%) Azure Certification
11 7 (0.93%) Computer Science Degree
11 7 (0.93%) DBS Check
11 7 (0.93%) ISTQB
12 6 (0.80%) Cisco Certification
12 6 (0.80%) Master's Degree
13 5 (0.67%) A+ Certification
13 5 (0.67%) CCNA
Quality Assurance & Compliance
1 83 (11.07%) SLA
2 28 (3.73%) GDPR
3 17 (2.27%) QA
4 14 (1.87%) ISO/IEC 27001
5 13 (1.73%) Accessibility
5 13 (1.73%) Data Quality
6 11 (1.47%) PMO
7 5 (0.67%) Cyber Essentials
7 5 (0.67%) ISO/IEC 20000
7 5 (0.67%) Sarbanes-Oxley
8 4 (0.53%) COBIT
8 4 (0.53%) NCSC
8 4 (0.53%) WCAG
9 3 (0.40%) Actionable Recommendations
9 3 (0.40%) GRC
9 3 (0.40%) NIST
9 3 (0.40%) PCI DSS
10 2 (0.27%) ITGC
10 2 (0.27%) P3O
11 1 (0.13%) RMADS
System Software
1 64 (8.53%) Active Directory
2 11 (1.47%) VMware Infrastructure
3 9 (1.20%) Docker
4 6 (0.80%) Hyper-V
5 3 (0.40%) VMware NSX
6 2 (0.27%) Slurm Workload Manager
6 2 (0.27%) Virtual Machines
6 2 (0.27%) vSphere
7 1 (0.13%) Microsoft Virtual Server
7 1 (0.13%) NFS
7 1 (0.13%) Virtual Desktop
7 1 (0.13%) Virtual Servers
Systems Management
1 31 (4.13%) Microsoft Intune
2 21 (2.80%) SCCM
3 12 (1.60%) Ansible
4 11 (1.47%) Terraform
5 8 (1.07%) Grafana
5 8 (1.07%) Kubernetes
6 5 (0.67%) SCOM
7 4 (0.53%) HP SiteScope
7 4 (0.53%) Single Sign-On
8 3 (0.40%) HP ALM
9 2 (0.27%) Jamf Pro
9 2 (0.27%) Nagios
9 2 (0.27%) NetBackup
9 2 (0.27%) SCOrch
9 2 (0.27%) WSUS
10 1 (0.13%) Amdocs OSS
10 1 (0.13%) Prometheus
10 1 (0.13%) SnapMirror
10 1 (0.13%) SnapVault
10 1 (0.13%) Tivoli
Vendors
1 145 (19.33%) Microsoft
2 101 (13.47%) ServiceNow
3 43 (5.73%) SAP
4 32 (4.27%) Oracle
5 23 (3.07%) Remedy
6 20 (2.67%) Salesforce
7 18 (2.40%) VMware
8 15 (2.00%) Google
9 13 (1.73%) Citrix
10 10 (1.33%) Apple
10 10 (1.33%) Cisco
11 9 (1.20%) Adobe
11 9 (1.20%) Splunk
12 8 (1.07%) BMC
12 8 (1.07%) Mitel
13 7 (0.93%) Atlassian
13 7 (0.93%) Palo Alto
14 6 (0.80%) Genesys
14 6 (0.80%) Red Hat
14 6 (0.80%) Veeam