Period
to 18 January 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK > England
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 129 116 95
Rank change year-on-year -13 -21 -12
Contract jobs citing Service Delivery 1,809 1,945 2,262
As % of all contract IT jobs advertised in England 1.96% 2.15% 2.30%
As % of the Processes & Methodologies category 2.32% 2.56% 2.78%
Number of daily rates quoted 1,130 1,225 1,400
England median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% -
10th Percentile £213 £220 £231
90th Percentile £600 £600 £588
UK median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 100 82 84
England median hourly rate £16.20 £17.06 £18.25
Median hourly rate % change year-on-year -5.00% -6.55% +14.96%
10th Percentile £11.04 £10.14 £7.59
90th Percentile £29.10 £34.00 £43.60
UK median hourly rate £17.36 £17.06 £18.28
% change year-on-year +1.77% -6.65% +14.22%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 78,131 75,874 81,307
As % of all contract IT jobs advertised in England 84.60% 84.05% 82.66%
Number of daily rates quoted 52,808 50,633 53,496
England median daily rate £450 £431 £425
Median daily rate % change year-on-year +4.53% +1.29% +6.25%
10th Percentile £293 £269 £263
90th Percentile £638 £614 £600
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 1,789 2,058 2,484
England median hourly rate £23.75 £25.00 £23.00
Median hourly rate % change year-on-year -5.00% +8.70% +15.00%
10th Percentile £11.41 £11.33 £11.25
90th Percentile £50.00 £48.75 £48.75
UK median hourly rate £23.44 £24.50 £23.35
% change year-on-year -4.34% +4.93% +16.75%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in England.

Contractor daily rate trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Delivery in England over the 6 months to 18 January 2018.

Contractor daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in England.

Contractor hourly rate trend for Service Delivery in England

Service Delivery
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Delivery in England over the 6 months to 18 January 2018.

Contractor hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 718 £475 +2.70% 194
South East +16 413 £425 +6.25% 107
North of England -28 228 £425 +6.25% 122
Midlands +14 221 £375 -11.76% 94
South West +12 122 £425 +3.98% 35
West Midlands -15 112 £375 -7.41% 53
East of England -20 107 £450 +20.00% 60
North West +7 105 £448 +11.88% 49
East Midlands +58 104 £375 -16.67% 41
Yorkshire -20 85 £425 - 52
North East -20 39 £400 +2.56% 21
Service Delivery
UK

For the 6 months to 18 January 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Delivery.

1 656 (36.26%) ITIL
2 406 (22.44%) Finance
3 365 (20.18%) Project Management
4 344 (19.02%) Service Management
5 343 (18.96%) Agile Software Development
6 333 (18.41%) Microsoft
7 301 (16.64%) Windows
8 252 (13.93%) Security Cleared
9 213 (11.77%) Stakeholder Management
10 193 (10.67%) SC Cleared
11 185 (10.23%) Analytical Skills
12 177 (9.78%) Service Design
12 177 (9.78%) Change Management
13 168 (9.29%) SLA
14 162 (8.96%) Active Directory
15 153 (8.46%) Cisco
16 139 (7.68%) PRINCE2
17 136 (7.52%) Continuous Improvement
18 130 (7.19%) Management Information System
19 128 (7.08%) Microsoft Office
19 128 (7.08%) Incident Management
20 124 (6.85%) Telecoms
21 114 (6.30%) ITIL V3
22 110 (6.08%) Problem Management
23 109 (6.03%) Degree
23 109 (6.03%) Migration
24 107 (5.91%) Windows Server
25 106 (5.86%) Scrum
25 106 (5.86%) Linux
26 105 (5.80%) ITSM

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (3.43%) SharePoint
2 48 (2.65%) MS Exchange
3 35 (1.93%) Confluence
4 29 (1.60%) IIS
4 29 (1.60%) Skype for Business
5 28 (1.55%) CMS
6 25 (1.38%) OpenStack
7 21 (1.16%) Exchange Server 2010
8 19 (1.05%) Apache
9 12 (0.66%) WebLogic
10 10 (0.55%) SAS
11 9 (0.50%) Blackberry Enterprise Server
12 8 (0.44%) JBoss
13 7 (0.39%) EPiServer
13 7 (0.39%) Exchange Server 2013
13 7 (0.39%) Tomcat
13 7 (0.39%) WebSphere
14 4 (0.22%) SharePoint Server
15 3 (0.17%) IBM Notes
15 3 (0.17%) Sitecore CMS
Applications
1 128 (7.08%) Microsoft Office
2 70 (3.87%) Microsoft Excel
3 43 (2.38%) Microsoft PowerPoint
4 35 (1.93%) Microsoft Project
5 24 (1.33%) MS Visio
6 6 (0.33%) InfoPath
7 4 (0.22%) Spreadsheet
8 2 (0.11%) S-PLUS
9 1 (0.055%) Adobe Creative Suite
9 1 (0.055%) Adobe Illustrator
9 1 (0.055%) InVision
9 1 (0.055%) Maya
Business Applications
1 15 (0.83%) SAP MM
2 12 (0.66%) SAP FSCM
3 9 (0.50%) SAP ERP
4 8 (0.44%) Oracle EBS
4 8 (0.44%) SAP GRC
5 7 (0.39%) SAP PM
6 6 (0.33%) Dynamics CRM
6 6 (0.33%) Oracle EBS R12
6 6 (0.33%) Oracle Payroll
7 5 (0.28%) Oracle Retail
7 5 (0.28%) SAP HR
7 5 (0.28%) Teamcenter
8 4 (0.22%) Oracle Financials
8 4 (0.22%) Salesforce.com CRM
8 4 (0.22%) SAP FI
9 3 (0.17%) Dynamics AX
9 3 (0.17%) Dynamics NAV
9 3 (0.17%) PeopleSoft Financials
9 3 (0.17%) SAP CO
9 3 (0.17%) SAP FI/CO
Cloud Services
1 94 (5.20%) Office 365
2 79 (4.37%) Microsoft Azure
3 74 (4.09%) Amazon AWS
4 30 (1.66%) Cloud Computing
5 27 (1.49%) SaaS
6 26 (1.44%) PaaS
7 16 (0.88%) IaaS
8 11 (0.61%) Dynamics 365
9 10 (0.55%) OneDrive
10 8 (0.44%) Yammer
11 6 (0.33%) Azure Active Directory
12 5 (0.28%) BrowserStack
12 5 (0.28%) GitHub
12 5 (0.28%) SuccessFactors
13 3 (0.17%) G Suite
14 2 (0.11%) AWS CloudFormation
14 2 (0.11%) Mimecast
14 2 (0.11%) OpenShift
15 1 (0.055%) Akamai
15 1 (0.055%) IBM Blueworks
Communications & Networking
1 95 (5.25%) Firewall
1 95 (5.25%) WAN
2 88 (4.86%) LAN
3 77 (4.26%) DNS
4 60 (3.32%) VPN
5 56 (3.10%) DHCP
6 54 (2.99%) Wireless
7 46 (2.54%) SAN
8 40 (2.21%) Internet
9 39 (2.16%) TCP/IP
10 32 (1.77%) MPLS
10 32 (1.77%) Network Security
11 29 (1.60%) Cisco ASA
11 29 (1.60%) VoIP
12 28 (1.55%) SMS
13 23 (1.27%) Cisco Nexus
14 20 (1.11%) ISDN
15 18 (1.00%) IP Telephony
16 17 (0.94%) Skype
17 16 (0.88%) LDAP
Database & Business Intelligence
1 71 (3.92%) SQL Server
2 27 (1.49%) Relational Database
3 24 (1.33%) MySQL
4 20 (1.11%) Power BI
4 20 (1.11%) RDBMS
5 17 (0.94%) Oracle Database
6 14 (0.77%) NoSQL
7 9 (0.50%) Data Warehouse
7 9 (0.50%) MongoDB
7 9 (0.50%) PostgreSQL
8 8 (0.44%) DB2
8 8 (0.44%) QlikView
8 8 (0.44%) SQL Server Integration Services
9 7 (0.39%) BusinessObjects
9 7 (0.39%) GIS
10 6 (0.33%) SQL Server 2008
10 6 (0.33%) SQL Server 2012
11 5 (0.28%) Azure SQL Database
11 5 (0.28%) Big Data
12 4 (0.22%) Apache Cassandra
Development Applications
1 56 (3.10%) JIRA
2 44 (2.43%) Git (software)
3 33 (1.82%) Team Foundation Server
4 24 (1.33%) Jenkins
5 23 (1.27%) Octopus Deploy
6 18 (1.00%) TeamCity
7 16 (0.88%) NuGet
8 12 (0.66%) Selenium
9 11 (0.61%) Zephyr
10 10 (0.55%) Visual Studio
11 8 (0.44%) Bitbucket
11 8 (0.44%) Cucumber
11 8 (0.44%) Jasmine
11 8 (0.44%) WebDriver
12 7 (0.39%) MSI
12 7 (0.39%) Vagrant
13 6 (0.33%) Artifactory
13 6 (0.33%) Hudson
14 5 (0.28%) GitLab
14 5 (0.28%) WinDbg
General
1 406 (22.44%) Finance
2 124 (6.85%) Telecoms
3 74 (4.09%) Retail
4 71 (3.92%) Banking
5 44 (2.43%) Manufacturing
6 39 (2.16%) Legal
7 28 (1.55%) Marketing
8 27 (1.49%) Back Office
9 22 (1.22%) Financial Institution
10 16 (0.88%) Law
11 15 (0.83%) Billing
12 14 (0.77%) Automotive
12 14 (0.77%) Investment Banking
12 14 (0.77%) Military
13 13 (0.72%) Local Government
14 10 (0.55%) Advertising
15 9 (0.50%) French Language
15 9 (0.50%) German Language
16 7 (0.39%) Electronics
16 7 (0.39%) Publishing
Job Titles
1 326 (18.02%) Service Manager
2 253 (13.99%) Delivery Manager
3 246 (13.60%) Analyst
4 231 (12.77%) Services Delivery Manager
5 127 (7.02%) Architect
6 94 (5.20%) Project Manager
7 81 (4.48%) Service Analyst
8 78 (4.31%) IT Manager
9 72 (3.98%) Business Analyst
10 70 (3.87%) Support Engineer
11 65 (3.59%) ITIL Manager
12 59 (3.26%) ITIL Service Manager
13 55 (3.04%) Consultant
14 54 (2.99%) IT Services Manager
15 48 (2.65%) ITIL Service Delivery Manager
16 46 (2.54%) Network Engineer
16 46 (2.54%) Senior Manager
16 46 (2.54%) Transition Manager
17 43 (2.38%) Desktop Support
18 40 (2.21%) Developer
Libraries, Frameworks & Software Standards
1 59 (3.26%) Web Services
2 56 (3.10%) .NET
3 38 (2.10%) Middleware
4 28 (1.55%) REST
5 24 (1.33%) CSS
5 24 (1.33%) HTML
6 22 (1.22%) XML
7 11 (0.61%) J2EE
7 11 (0.61%) SOAP
7 11 (0.61%) Velocity
8 10 (0.55%) HTML5
8 10 (0.55%) Spring
9 9 (0.50%) .NET Framework
9 9 (0.50%) Node.js
10 8 (0.44%) Rendezvous
11 7 (0.39%) JSON
12 6 (0.33%) ASP.NET
12 6 (0.33%) CSS3
13 5 (0.28%) Gherkin
13 5 (0.28%) OpenID
Miscellaneous
1 185 (10.23%) Analytical Skills
2 130 (7.19%) Management Information System
3 84 (4.64%) Data Centre
4 66 (3.65%) User Experience
5 44 (2.43%) NHS
6 40 (2.21%) Virtual Team
7 32 (1.77%) Computer Science
8 26 (1.44%) Blackberry
9 19 (1.05%) PKI
10 18 (1.00%) Clustering
11 17 (0.94%) Public Cloud
12 15 (0.83%) CMDB
13 12 (0.66%) Client/Server
13 12 (0.66%) Mainframe
13 12 (0.66%) Mobile App
13 12 (0.66%) PMI
14 9 (0.50%) Driving Licence
14 9 (0.50%) Fat Client
14 9 (0.50%) Thin Client
15 8 (0.44%) Foreign Exchange (FX)
Operating Systems
1 301 (16.64%) Windows
2 107 (5.91%) Windows Server
3 106 (5.86%) Linux
4 86 (4.75%) Unix
5 74 (4.09%) Windows Server 2008
6 67 (3.70%) Windows 7
6 67 (3.70%) Windows Server 2012
7 56 (3.10%) Windows 10
8 35 (1.93%) Solaris
9 32 (1.77%) Windows Server 2003
10 30 (1.66%) Red Hat Enterprise Linux
11 24 (1.33%) Windows XP
12 21 (1.16%) AIX
13 18 (1.00%) Windows 2000
14 15 (0.83%) SUSE
14 15 (0.83%) Windows 8
15 12 (0.66%) Windows Vista
16 10 (0.55%) Android
17 9 (0.50%) Apple iOS
18 6 (0.33%) Ubuntu
Processes & Methodologies
1 656 (36.26%) ITIL
2 365 (20.18%) Project Management
3 344 (19.02%) Service Management
4 343 (18.96%) Agile Software Development
5 213 (11.77%) Stakeholder Management
6 177 (9.78%) Change Management
6 177 (9.78%) Service Design
7 139 (7.68%) PRINCE2
8 136 (7.52%) Continuous Improvement
9 128 (7.08%) Incident Management
10 114 (6.30%) ITIL V3
11 110 (6.08%) Problem Management
12 109 (6.03%) Migration
13 106 (5.86%) Scrum
14 105 (5.80%) ITSM
15 104 (5.75%) Mentoring
16 102 (5.64%) Process Improvement
17 92 (5.09%) Risk Management
18 81 (4.48%) Performance Management
19 75 (4.15%) Coaching
Programming Languages
1 94 (5.20%) SQL
2 69 (3.81%) PowerShell
3 55 (3.04%) Java
4 27 (1.49%) Shell Script
5 24 (1.33%) C#
5 24 (1.33%) JavaScript
6 17 (0.94%) Python
7 13 (0.72%) C
8 10 (0.55%) PHP
8 10 (0.55%) Ruby
9 8 (0.44%) Perl
9 8 (0.44%) T-SQL
10 7 (0.39%) WebLogic Scripting Tool
11 6 (0.33%) Bash Shell
11 6 (0.33%) Scala
12 5 (0.28%) PL/SQL
13 4 (0.22%) VBScript
14 3 (0.17%) R
14 3 (0.17%) VB
14 3 (0.17%) VBA
Qualifications
1 252 (13.93%) Security Cleared
2 193 (10.67%) SC Cleared
3 109 (6.03%) Degree
4 86 (4.75%) ITIL Certification
5 70 (3.87%) Cisco Certification
6 47 (2.60%) ITIL Foundation Certificate
7 46 (2.54%) DV Cleared
8 44 (2.43%) Microsoft Certification
9 39 (2.16%) CCNA
10 38 (2.10%) CCNP
11 28 (1.55%) BPSS Clearance
12 27 (1.49%) MCP
13 24 (1.33%) CCIE
14 21 (1.16%) PRINCE2 Practitioner
15 20 (1.11%) DBS Check
16 19 (1.05%) PMI Certification
17 18 (1.00%) MCSE
18 17 (0.94%) PRINCE2 Certification
19 16 (0.88%) ISEB
20 13 (0.72%) CCIE Routing and Switching
Quality Assurance & Compliance
1 168 (9.29%) SLA
2 52 (2.87%) PMO
2 52 (2.87%) QA
3 22 (1.22%) ISO 9001
4 18 (1.00%) Disclosure Scotland
4 18 (1.00%) ISO/IEC 20000
5 14 (0.77%) GDPR
5 14 (0.77%) Sarbanes-Oxley
6 13 (0.72%) ISO/IEC 27001
7 9 (0.50%) Data Quality
8 8 (0.44%) PCI DSS
9 7 (0.39%) COBIT
10 5 (0.28%) P3O
11 3 (0.17%) ISO 22301
11 3 (0.17%) MiFID
11 3 (0.17%) WCAG
12 2 (0.11%) GMP
12 2 (0.11%) GxP
12 2 (0.11%) ISO 8583
12 2 (0.11%) JSP 440
System Software
1 162 (8.96%) Active Directory
2 67 (3.70%) VMware Infrastructure
3 38 (2.10%) Hyper-V
4 21 (1.16%) Docker
5 17 (0.94%) VMware ESXi
5 17 (0.94%) XenApp
6 13 (0.72%) Microsoft App-V
7 11 (0.61%) VMware Workstation
7 11 (0.61%) vSphere
8 10 (0.55%) Virtual Desktop
8 10 (0.55%) XenDesktop
9 9 (0.50%) Virtual Machines
10 8 (0.44%) iptables
10 8 (0.44%) XenServer
11 7 (0.39%) Samba
12 5 (0.28%) Firmware
12 5 (0.28%) ISA Server
13 4 (0.22%) NFS
13 4 (0.22%) Oracle RAC
13 4 (0.22%) Terminal Services
Systems Management
1 47 (2.60%) SCCM
2 18 (1.00%) NetBackup
2 18 (1.00%) Puppet
3 15 (0.83%) SCOM
4 12 (0.66%) AirWatch
5 9 (0.50%) Cisco UCCX
6 8 (0.44%) WSUS
7 7 (0.39%) Ansible
7 7 (0.39%) Salt
7 7 (0.39%) Symantec Enterprise Vault
7 7 (0.39%) Terraform
8 6 (0.33%) BladeLogic
8 6 (0.33%) Cisco CUCM
8 6 (0.33%) Kibana
8 6 (0.33%) logstash
8 6 (0.33%) Opscode Chef
8 6 (0.33%) Oracle Enterprise Manager
8 6 (0.33%) XenMobile
9 5 (0.28%) Data Guard
9 5 (0.28%) Nagios
Vendors
1 333 (18.41%) Microsoft
2 153 (8.46%) Cisco
3 92 (5.09%) VMware
4 89 (4.92%) Oracle
5 88 (4.86%) SAP
6 70 (3.87%) Citrix
7 46 (2.54%) HP
7 46 (2.54%) NetApp
8 42 (2.32%) ServiceNow
9 36 (1.99%) Red Hat
9 36 (1.99%) Salesforce.com
10 35 (1.93%) IBM
11 30 (1.66%) Apple
12 26 (1.44%) F5
13 19 (1.05%) Atlassian
14 17 (0.94%) Juniper
14 17 (0.94%) Symantec
15 15 (0.83%) Progress
15 15 (0.83%) SolarWinds
16 12 (0.66%) Tableau