Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 27 December 2025, with comparisons to the same periods in the previous two years.

6 months to
27 Dec 2025
Same period 2024 Same period 2023
Rank 128 126 108
Rank change year-on-year -2 -18 +30
Contract jobs citing Service Delivery 714 586 810
As % of all contract jobs in England 2.25% 2.05% 2.19%
As % of the Processes & Methodologies category 2.54% 2.32% 2.48%
Number of daily rates quoted 395 328 541
10th Percentile £190 £223 £205
25th Percentile £313 £375 £363
Median daily rate (50th Percentile) £450 £500 £500
Median % change year-on-year -10.00% - -
75th Percentile £575 £600 £600
90th Percentile £662 £705 £719
UK median daily rate £450 £500 £500
% change year-on-year -10.00% - -2.44%
Number of hourly rates quoted 112 68 75
10th Percentile £15.51 - £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.71 £16.23 £17.95
Median % change year-on-year +27.60% -9.56% -8.14%
75th Percentile £43.13 £20.51 £62.70
90th Percentile £60.00 £25.90 £78.50
UK median hourly rate £17.87 £16.23 £19.54
% change year-on-year +10.10% -16.92% +4.69%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 28,126 25,301 32,618
As % of all contract IT jobs advertised in England 88.47% 88.70% 88.26%
Number of daily rates quoted 17,892 15,616 22,141
10th Percentile £301 £311 £310
25th Percentile £406 £413 £425
Median daily rate (50th Percentile) £500 £525 £540
Median % change year-on-year -4.76% -2.78% -1.82%
75th Percentile £625 £645 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £528
% change year-on-year -4.76% -0.47% -4.09%
Number of hourly rates quoted 1,807 836 1,442
10th Percentile £15.18 £15.62 £14.25
25th Percentile £17.98 £20.30 £19.06
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +25.64%
75th Percentile £56.69 £64.79 £65.00
90th Percentile £69.65 £75.00 £77.50
UK median hourly rate £25.15 £32.50 £42.50
% change year-on-year -22.62% -23.53% +21.43%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 27 December 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 27 December 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 27 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -5 237 £500 -9.09% 204
North of England +26 152 £447 +45.37% 300
South East -1 109 £450 -9.09% 349
North West +27 99 £425 +41.67% 157
South West +24 96 £391 -18.41% 152
Midlands -22 83 £400 -12.57% 250
West Midlands -20 48 £341 -28.01% 127
Yorkshire -14 37 £447 -6.78% 118
East Midlands -12 35 £450 +7.78% 110
East of England -53 26 £400 -23.81% 181
North East +5 16 £450 -43.75% 27
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.64%) SharePoint
2 22 (3.08%) Confluence
2 22 (3.08%) Microsoft Exchange
3 5 (0.70%) Exchange Server 2010
4 2 (0.28%) WebLogic
4 2 (0.28%) WebSphere
4 2 (0.28%) WildFly
5 1 (0.14%) Apache Spark
5 1 (0.14%) Camunda
5 1 (0.14%) CMS
5 1 (0.14%) Documentum
5 1 (0.14%) HCL Notes
5 1 (0.14%) Moodle
5 1 (0.14%) nginx
5 1 (0.14%) SharePoint 2013
Applications
1 49 (6.86%) Microsoft Office
2 42 (5.88%) Microsoft Excel
3 15 (2.10%) Microsoft PowerPoint
4 5 (0.70%) Microsoft Project
5 4 (0.56%) MS Visio
6 3 (0.42%) Acrobat
6 3 (0.42%) Chatbot
7 2 (0.28%) Adobe After Effects
7 2 (0.28%) Adobe XD
7 2 (0.28%) InVision
7 2 (0.28%) Sketch
7 2 (0.28%) Trello
8 1 (0.14%) Spreadsheet
Business Applications
1 21 (2.94%) Remedy ITSM
2 8 (1.12%) Dynamics CRM
3 7 (0.98%) SAP S/4HANA
4 4 (0.56%) assyst
4 4 (0.56%) ContrOCC
4 4 (0.56%) Maximo
5 3 (0.42%) Kondor
5 3 (0.42%) NetSuite
5 3 (0.42%) SAP ERP
5 3 (0.42%) SAP IS-U
6 2 (0.28%) iTrent
6 2 (0.28%) Oracle EBS
6 2 (0.28%) Unit4 Business World
7 1 (0.14%) IntelliMatch
7 1 (0.14%) NEC Housing
7 1 (0.14%) Oracle ERP
7 1 (0.14%) Salesforce CRM
7 1 (0.14%) SAP Payroll
7 1 (0.14%) Sparx Enterprise Architect
7 1 (0.14%) SystmOne
Cloud Services
1 84 (11.76%) Azure
2 77 (10.78%) Microsoft 365
3 41 (5.74%) AWS
4 25 (3.50%) Power Platform
5 22 (3.08%) SaaS
6 19 (2.66%) Power Automate
7 18 (2.52%) Entra ID
8 16 (2.24%) Azure DevOps
9 10 (1.40%) GCP
10 9 (1.26%) OneDrive
10 9 (1.26%) SuccessFactors
11 7 (0.98%) GitHub
12 6 (0.84%) Amazon CloudWatch
12 6 (0.84%) Azure Monitor
12 6 (0.84%) Dynamics 365
12 6 (0.84%) Serverless
13 5 (0.70%) GitHub Actions
13 5 (0.70%) OpenShift
14 4 (0.56%) npm
15 3 (0.42%) Azure Functions
Communications & Networking
1 26 (3.64%) DNS
1 26 (3.64%) Firewall
2 21 (2.94%) DHCP
2 21 (2.94%) VPN
3 19 (2.66%) TCP/IP
4 13 (1.82%) PABX
5 10 (1.40%) WAN
6 9 (1.26%) Wi-Fi
7 8 (1.12%) LAN
7 8 (1.12%) Network Security
8 6 (0.84%) Wireless
9 4 (0.56%) AMQP
9 4 (0.56%) BGP
9 4 (0.56%) VLAN
10 3 (0.42%) HTTP
10 3 (0.42%) SAN
10 3 (0.42%) Software-Defined Networking
11 2 (0.28%) Internet
11 2 (0.28%) Intrusion Detection
11 2 (0.28%) NAS
Database & Business Intelligence
1 16 (2.24%) Power BI
2 12 (1.68%) Relational Database
3 7 (0.98%) Data Warehouse
3 7 (0.98%) RDBMS
3 7 (0.98%) SQL Server
4 6 (0.84%) Metadata
4 6 (0.84%) Tableau
5 5 (0.70%) Electronic Patient Records
6 4 (0.56%) MongoDB
6 4 (0.56%) Oracle Database
6 4 (0.56%) PostgreSQL
7 3 (0.42%) DTS
7 3 (0.42%) Looker
7 3 (0.42%) MySQL
8 2 (0.28%) Amazon Athena
8 2 (0.28%) Power Query
9 1 (0.14%) BigQuery
9 1 (0.14%) Data Vault
9 1 (0.14%) DataStage
9 1 (0.14%) Oracle Reports
Development Applications
1 60 (8.40%) JIRA
2 18 (2.52%) Git
3 14 (1.96%) Jenkins
4 8 (1.12%) GitLab
4 8 (1.12%) Postman
5 4 (0.56%) Maven
6 3 (0.42%) CircleCI
7 2 (0.28%) Axure RP
8 1 (0.14%) Bitbucket
8 1 (0.14%) Cucumber
8 1 (0.14%) Cypress.io
8 1 (0.14%) Eclipse
8 1 (0.14%) gulp
8 1 (0.14%) MLflow
8 1 (0.14%) REST Assured
8 1 (0.14%) Selenium
8 1 (0.14%) SoapUI
8 1 (0.14%) TestDirector
8 1 (0.14%) TestRail
8 1 (0.14%) Yeoman
General
1 343 (48.04%) Social Skills
2 126 (17.65%) Public Sector
3 119 (16.67%) Finance
4 106 (14.85%) Analytical Skills
5 43 (6.02%) Organisational Skills
6 30 (4.20%) Telecoms
7 29 (4.06%) Retail
8 26 (3.64%) Legal
9 25 (3.50%) Manufacturing
10 24 (3.36%) Marketing
11 23 (3.22%) Influencing Skills
12 21 (2.94%) Documentation Skills
13 17 (2.38%) Electronics
13 17 (2.38%) Local Government
14 15 (2.10%) Inclusion and Diversity
15 14 (1.96%) Banking
16 11 (1.54%) Military
17 8 (1.12%) Presentation Skills
18 6 (0.84%) Billing
19 4 (0.56%) Law
Job Titles
1 148 (20.73%) Analyst
2 81 (11.34%) Lead
3 78 (10.92%) Service Manager
4 49 (6.86%) Senior
5 47 (6.58%) Delivery Manager
6 41 (5.74%) Support Analyst
7 40 (5.60%) Service Delivery Manager
8 34 (4.76%) IT Support
9 33 (4.62%) Architect
10 32 (4.48%) Business Analyst
11 30 (4.20%) 2nd Line Support
12 27 (3.78%) Service Analyst
12 27 (3.78%) Support Engineer
13 23 (3.22%) IT Manager
14 22 (3.08%) Administrator
15 21 (2.94%) 1st/2nd Line Support
16 19 (2.66%) Consultant
16 19 (2.66%) Desktop Support
16 19 (2.66%) IT Analyst
17 16 (2.24%) Developer
Libraries, Frameworks & Software Standards
1 19 (2.66%) REST
2 13 (1.82%) HTML
3 11 (1.54%) SOAP
4 9 (1.26%) CSS
5 8 (1.12%) Kafka
6 7 (0.98%) Middleware
6 7 (0.98%) RESTful
6 7 (0.98%) XML
7 6 (0.84%) AngularJS
7 6 (0.84%) JSON
8 5 (0.70%) Oracle Fusion
9 4 (0.56%) .NET
9 4 (0.56%) Bootstrap
9 4 (0.56%) LangChain
9 4 (0.56%) LangGraph
9 4 (0.56%) NumPy
9 4 (0.56%) Pandas
9 4 (0.56%) SailPoint
9 4 (0.56%) scikit-learn
10 3 (0.42%) Web Services
Miscellaneous
1 34 (4.76%) Management Information System
1 34 (4.76%) Onboarding
2 29 (4.06%) Self-Motivation
3 28 (3.92%) Product Ownership
4 25 (3.50%) Virtual Team
5 19 (2.66%) CMDB
5 19 (2.66%) Driving Licence
6 18 (2.52%) Smartphone
7 16 (2.24%) Data Centre
7 16 (2.24%) Enterprise Software
8 13 (1.82%) NHS
9 9 (1.26%) Security Posture
10 7 (0.98%) Data Protection Act
10 7 (0.98%) Legacy Systems
10 7 (0.98%) Security Operations Centre
10 7 (0.98%) Team-Oriented Environment
11 6 (0.84%) Public Cloud
12 5 (0.70%) Analytical Mindset
12 5 (0.70%) PKI
13 4 (0.56%) AI Agents
Operating Systems
1 92 (12.89%) Windows
2 22 (3.08%) Windows 10
3 18 (2.52%) Linux
3 18 (2.52%) Windows Server
4 10 (1.40%) Android
4 10 (1.40%) Unix
5 8 (1.12%) Apple iOS
5 8 (1.12%) Red Hat Enterprise Linux
6 6 (0.84%) Mac OS
7 4 (0.56%) CentOS
8 2 (0.28%) VMS
9 1 (0.14%) AIX
9 1 (0.14%) Data ONTAP
9 1 (0.14%) Solaris
Processes & Methodologies
1 222 (31.09%) ITIL
2 182 (25.49%) Problem-Solving
3 172 (24.09%) Continuous Improvement
4 153 (21.43%) Agile
5 129 (18.07%) ITSM
6 119 (16.67%) Customer Service
6 119 (16.67%) Service Management
7 111 (15.55%) Stakeholder Management
8 104 (14.57%) Stakeholder Engagement
9 103 (14.43%) Change Management
10 77 (10.78%) DevOps
11 66 (9.24%) Project Management
12 62 (8.68%) Project Delivery
13 61 (8.54%) User Experience
14 59 (8.26%) Roadmaps
14 59 (8.26%) Service Design
15 55 (7.70%) Coaching
15 55 (7.70%) Cybersecurity
16 48 (6.72%) Incident Management
17 45 (6.30%) Decision-Making
Programming Languages
1 36 (5.04%) PowerShell
2 31 (4.34%) Python
3 28 (3.92%) SQL
4 24 (3.36%) Java
5 15 (2.10%) JavaScript
6 7 (0.98%) Bash
7 5 (0.70%) Shell Script
8 3 (0.42%) Perl
8 3 (0.42%) Scala
9 2 (0.28%) Bicep
9 2 (0.28%) Go
10 1 (0.14%) Apex Code
10 1 (0.14%) C#
10 1 (0.14%) Data Analysis Expressions
10 1 (0.14%) Kusto Query Language
10 1 (0.14%) PL/SQL
10 1 (0.14%) TypeScript
Qualifications
1 191 (26.75%) Security Cleared
2 165 (23.11%) SC Cleared
3 57 (7.98%) Degree
4 35 (4.90%) ITIL Certification
5 27 (3.78%) DV Cleared
6 16 (2.24%) BPSS Clearance
7 15 (2.10%) Microsoft Certification
8 14 (1.96%) PRINCE2 Practitioner
9 11 (1.54%) MOS
10 8 (1.12%) CISSP
10 8 (1.12%) Computer Science Degree
10 8 (1.12%) MCP
11 7 (0.98%) PMI Certification
12 6 (0.84%) A+ Certification
12 6 (0.84%) Cisco Certification
12 6 (0.84%) ITIL Foundation Certificate
12 6 (0.84%) PMP
13 5 (0.70%) Azure Certification
13 5 (0.70%) CISM
13 5 (0.70%) DBS Check
Quality Assurance & Compliance
1 79 (11.06%) SLA
2 26 (3.64%) GDPR
3 20 (2.80%) ISO/IEC 27001
4 19 (2.66%) QA
5 15 (2.10%) Accessibility
5 15 (2.10%) PMO
6 9 (1.26%) Cyber Essentials
7 8 (1.12%) Data Quality
8 5 (0.70%) NIST
9 4 (0.56%) ISO 9001
10 3 (0.42%) Actionable Recommendations
10 3 (0.42%) ISO/IEC 20000
10 3 (0.42%) NCSC
10 3 (0.42%) WCAG
11 2 (0.28%) COBIT
11 2 (0.28%) GRC
11 2 (0.28%) ITGC
11 2 (0.28%) PCI DSS
11 2 (0.28%) Sarbanes-Oxley
12 1 (0.14%) HL7
System Software
1 64 (8.96%) Active Directory
2 12 (1.68%) Docker
3 5 (0.70%) VMware Infrastructure
4 4 (0.56%) VMware NSX
5 2 (0.28%) Slurm Workload Manager
5 2 (0.28%) Virtual Machines
5 2 (0.28%) vSphere
6 1 (0.14%) NFS
6 1 (0.14%) XenApp
Systems Management
1 22 (3.08%) Microsoft Intune
2 19 (2.66%) SCCM
3 16 (2.24%) Terraform
4 12 (1.68%) Ansible
4 12 (1.68%) Kubernetes
5 8 (1.12%) Grafana
5 8 (1.12%) SCOM
6 7 (0.98%) HP SiteScope
7 4 (0.56%) Single Sign-On
8 3 (0.42%) NetBackup
9 2 (0.28%) Nagios
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) Computer Emergency Response Teams
10 1 (0.14%) HP ALM
10 1 (0.14%) Prometheus
10 1 (0.14%) RSA Archer
10 1 (0.14%) SnapMirror
10 1 (0.14%) Tivoli
Vendors
1 143 (20.03%) Microsoft
2 83 (11.62%) ServiceNow
3 43 (6.02%) SAP
4 24 (3.36%) Oracle
5 23 (3.22%) Remedy
6 16 (2.24%) Salesforce
7 12 (1.68%) Citrix
7 12 (1.68%) Splunk
8 11 (1.54%) Google
9 10 (1.40%) Cisco
9 10 (1.40%) VMware
10 9 (1.26%) Apple
10 9 (1.26%) Palo Alto
11 8 (1.12%) Mitel
12 7 (0.98%) Atlassian
12 7 (0.98%) BMC
13 6 (0.84%) Adobe
13 6 (0.84%) Liquidlogic
13 6 (0.84%) Zscaler
14 5 (0.70%) Genesys