Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 3 December 2025, with comparisons to the same periods in the previous two years.

 6 months to
3 Dec 2025		 Same period 2024 Same period 2023
Rank 117 127 115
Rank change year-on-year +10 -12 +25
Contract jobs citing Service Delivery 723 585 832
As % of all contract jobs in England 2.34% 1.92% 2.18%
As % of the Processes & Methodologies category 2.62% 2.19% 2.45%
Number of daily rates quoted 406 327 546
10th Percentile £188 £230 £210
25th Percentile £313 £400 £395
Median daily rate (50th Percentile) £450 £525 £513
Median % change year-on-year -14.29% +2.34% +2.60%
75th Percentile £575 £600 £600
90th Percentile £661 £716 £716
UK median daily rate £450 £500 £513
% change year-on-year -10.00% -2.53% -2.29%
Number of hourly rates quoted 118 72 75
10th Percentile £15.45 - £13.41
25th Percentile £17.30 £15.62 £14.16
Median hourly rate £20.01 £16.23 £18.00
Median % change year-on-year +23.26% -9.83% -2.70%
75th Percentile £41.88 £19.56 £68.63
90th Percentile £60.00 £22.25 £80.00
UK median hourly rate £17.69 £16.23 £20.07
% change year-on-year +9.00% -19.13% +11.50%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,644 26,739 33,894
As % of all contract IT jobs advertised in England 89.47% 87.82% 88.75%
Number of daily rates quoted 17,602 16,417 23,106
10th Percentile £300 £313 £313
25th Percentile £405 £416 £425
Median daily rate (50th Percentile) £500 £525 £545
Median % change year-on-year -4.76% -3.67% -0.91%
75th Percentile £625 £650 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £533
% change year-on-year -4.76% -1.50% -3.09%
Number of hourly rates quoted 1,795 955 1,428
10th Percentile £15.00 £15.22 £14.93
25th Percentile £17.87 £20.22 £19.06
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +19.85%
75th Percentile £50.00 £65.00 £65.00
90th Percentile £68.75 £75.00 £77.50
UK median hourly rate £25.15 £32.50 £43.75
% change year-on-year -22.62% -25.71% +25.00%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 3 December 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 3 December 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 3 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +1 240 £494 -10.23% 167
North of England +29 150 £450 +50.00% 137
South East +16 112 £450 -10.00% 204
North West +26 101 £450 +56.52% 69
South West +28 98 £383 -23.50% 54
Midlands -9 85 £402 -16.16% 84
West Midlands -14 55 £375 -22.52% 53
Yorkshire -12 32 £450 -15.73% 50
East Midlands -11 30 £450 +4.47% 31
East of England -51 27 £388 -26.19% 56
North East +6 17 £450 -43.75% 21
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (3.87%) Confluence
2 23 (3.18%) SharePoint
3 20 (2.77%) Microsoft Exchange
4 5 (0.69%) Exchange Server 2010
5 2 (0.28%) WebLogic
5 2 (0.28%) WebSphere
5 2 (0.28%) WildFly
6 1 (0.14%) Apache Spark
6 1 (0.14%) Camunda
6 1 (0.14%) CMS
6 1 (0.14%) Documentum
6 1 (0.14%) HCL Notes
6 1 (0.14%) Moodle
6 1 (0.14%) SharePoint 2013
Applications
1 48 (6.64%) Microsoft Office
2 39 (5.39%) Microsoft Excel
3 12 (1.66%) Microsoft PowerPoint
4 4 (0.55%) MS Visio
4 4 (0.55%) Spreadsheet
5 3 (0.41%) Microsoft Project
6 1 (0.14%) Acrobat
6 1 (0.14%) Adobe After Effects
6 1 (0.14%) Adobe XD
6 1 (0.14%) Chatbot
6 1 (0.14%) InVision
6 1 (0.14%) Simulink
6 1 (0.14%) Sketch
6 1 (0.14%) Trello
Business Applications
1 20 (2.77%) Remedy ITSM
2 8 (1.11%) Dynamics CRM
2 8 (1.11%) SAP S/4HANA
3 4 (0.55%) assyst
3 4 (0.55%) ContrOCC
4 3 (0.41%) Kondor
4 3 (0.41%) NetSuite
4 3 (0.41%) SAP ERP
5 2 (0.28%) iTrent
5 2 (0.28%) NEC Housing
5 2 (0.28%) Oracle EBS
5 2 (0.28%) SAP SD
5 2 (0.28%) Unit4 Business World
6 1 (0.14%) Academy Housing
6 1 (0.14%) Maximo
6 1 (0.14%) Oracle ERP
6 1 (0.14%) Salesforce CRM
6 1 (0.14%) SAP Payroll
6 1 (0.14%) Sprinklr
6 1 (0.14%) SystmOne
Cloud Services
1 76 (10.51%) Microsoft 365
2 74 (10.24%) Azure
3 41 (5.67%) AWS
4 29 (4.01%) Power Platform
5 21 (2.90%) Entra ID
6 19 (2.63%) SaaS
7 16 (2.21%) Power Automate
8 13 (1.80%) Azure DevOps
9 9 (1.24%) OneDrive
10 8 (1.11%) SuccessFactors
11 6 (0.83%) Amazon CloudWatch
11 6 (0.83%) Azure Monitor
11 6 (0.83%) GCP
11 6 (0.83%) Serverless
12 5 (0.69%) Dynamics 365
13 4 (0.55%) GitHub
13 4 (0.55%) Lucidchart
14 3 (0.41%) Amazon S3
14 3 (0.41%) IaaS
14 3 (0.41%) OpenShift
Communications & Networking
1 25 (3.46%) Firewall
2 22 (3.04%) DNS
2 22 (3.04%) VPN
3 20 (2.77%) DHCP
4 16 (2.21%) TCP/IP
5 13 (1.80%) PABX
6 9 (1.24%) WAN
7 8 (1.11%) Network Security
8 7 (0.97%) Wi-Fi
9 6 (0.83%) LAN
9 6 (0.83%) VLAN
10 5 (0.69%) Wireless
11 4 (0.55%) BGP
12 3 (0.41%) AMQP
12 3 (0.41%) HTTP
12 3 (0.41%) SAN
12 3 (0.41%) Software-Defined Networking
13 2 (0.28%) Internet
13 2 (0.28%) NetScaler
13 2 (0.28%) VSAN
Database & Business Intelligence
1 19 (2.63%) Power BI
2 9 (1.24%) Relational Database
3 7 (0.97%) SQL Server
4 6 (0.83%) Metadata
4 6 (0.83%) RDBMS
5 5 (0.69%) Data Warehouse
5 5 (0.69%) Electronic Patient Records
6 4 (0.55%) Oracle Database
6 4 (0.55%) Tableau
7 3 (0.41%) Looker
7 3 (0.41%) MySQL
8 2 (0.28%) Amazon Athena
8 2 (0.28%) Power Query
8 2 (0.28%) SAP HANA
9 1 (0.14%) Amazon RDS
9 1 (0.14%) DynamoDB
9 1 (0.14%) Elasticsearch
9 1 (0.14%) PowerPivot
9 1 (0.14%) Redis
9 1 (0.14%) Sqoop
Development Applications
1 61 (8.44%) JIRA
2 16 (2.21%) Git
3 13 (1.80%) Jenkins
4 7 (0.97%) GitLab
4 7 (0.97%) Postman
5 3 (0.41%) Maven
6 2 (0.28%) LSMW
7 1 (0.14%) Axure RP
7 1 (0.14%) Bitbucket
7 1 (0.14%) CircleCI
7 1 (0.14%) Cucumber
7 1 (0.14%) Cypress.io
7 1 (0.14%) Eclipse
7 1 (0.14%) gulp
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) SoapUI
7 1 (0.14%) TestDirector
7 1 (0.14%) TestRail
7 1 (0.14%) Yeoman
General
1 341 (47.16%) Social Skills
2 128 (17.70%) Public Sector
3 123 (17.01%) Finance
4 106 (14.66%) Analytical Skills
5 39 (5.39%) Organisational Skills
6 33 (4.56%) Telecoms
7 31 (4.29%) Legal
8 27 (3.73%) Retail
9 26 (3.60%) Manufacturing
10 25 (3.46%) Marketing
11 24 (3.32%) Influencing Skills
12 21 (2.90%) Documentation Skills
13 19 (2.63%) Electronics
14 17 (2.35%) Local Government
15 16 (2.21%) Inclusion and Diversity
16 14 (1.94%) Banking
16 14 (1.94%) Military
17 10 (1.38%) Presentation Skills
18 5 (0.69%) Billing
19 4 (0.55%) Publishing
Job Titles
1 136 (18.81%) Analyst
2 86 (11.89%) Service Manager
3 75 (10.37%) Lead
4 59 (8.16%) Delivery Manager
5 50 (6.92%) Senior
6 47 (6.50%) Service Delivery Manager
7 37 (5.12%) Architect
8 36 (4.98%) Support Analyst
9 32 (4.43%) IT Support
10 31 (4.29%) Business Analyst
11 30 (4.15%) Service Analyst
12 29 (4.01%) Support Engineer
13 26 (3.60%) IT Manager
14 25 (3.46%) 2nd Line Support
15 20 (2.77%) Administrator
16 19 (2.63%) Consultant
16 19 (2.63%) Developer
16 19 (2.63%) IT Services Manager
16 19 (2.63%) Solutions Architect
17 18 (2.49%) Desktop Support
Libraries, Frameworks & Software Standards
1 18 (2.49%) REST
2 11 (1.52%) SOAP
3 10 (1.38%) HTML
4 8 (1.11%) CSS
4 8 (1.11%) Middleware
5 6 (0.83%) AngularJS
5 6 (0.83%) Kafka
5 6 (0.83%) RESTful
6 5 (0.69%) JSON
7 4 (0.55%) Bootstrap
7 4 (0.55%) LangChain
7 4 (0.55%) LangGraph
7 4 (0.55%) NumPy
7 4 (0.55%) Pandas
7 4 (0.55%) SailPoint
7 4 (0.55%) scikit-learn
7 4 (0.55%) XML
8 3 (0.41%) .NET
8 3 (0.41%) Play Framework
8 3 (0.41%) Semantic Kernel
Miscellaneous
1 32 (4.43%) Management Information System
2 28 (3.87%) Product Ownership
2 28 (3.87%) Self-Motivation
3 27 (3.73%) Driving Licence
4 25 (3.46%) Onboarding
4 25 (3.46%) Virtual Team
5 16 (2.21%) CMDB
5 16 (2.21%) Data Centre
6 15 (2.07%) Enterprise Software
6 15 (2.07%) Smartphone
7 13 (1.80%) NHS
8 11 (1.52%) Data Protection Act
9 10 (1.38%) Legacy Systems
10 7 (0.97%) Security Posture
10 7 (0.97%) Team-Oriented Environment
11 6 (0.83%) Security Operations Centre
12 5 (0.69%) Analytical Mindset
12 5 (0.69%) PKI
12 5 (0.69%) Public Cloud
13 4 (0.55%) Hybrid Cloud
Operating Systems
1 91 (12.59%) Windows
2 23 (3.18%) Windows 10
3 18 (2.49%) Windows Server
4 14 (1.94%) Linux
5 9 (1.24%) Mac OS
6 7 (0.97%) Android
6 7 (0.97%) Red Hat Enterprise Linux
6 7 (0.97%) Unix
7 5 (0.69%) Apple iOS
8 3 (0.41%) CentOS
9 2 (0.28%) VMS
10 1 (0.14%) AIX
10 1 (0.14%) Solaris
Processes & Methodologies
1 224 (30.98%) ITIL
2 179 (24.76%) Continuous Improvement
3 175 (24.20%) Problem-Solving
4 163 (22.54%) Agile
5 130 (17.98%) Service Management
6 128 (17.70%) ITSM
7 120 (16.60%) Customer Service
7 120 (16.60%) Stakeholder Management
8 104 (14.38%) Stakeholder Engagement
9 101 (13.97%) Change Management
10 73 (10.10%) DevOps
11 64 (8.85%) Project Management
12 62 (8.58%) Project Delivery
13 61 (8.44%) Roadmaps
14 58 (8.02%) User Experience
15 51 (7.05%) Service Design
16 49 (6.78%) Coaching
16 49 (6.78%) Cybersecurity
16 49 (6.78%) Data Protection
17 46 (6.36%) Decision-Making
Programming Languages
1 33 (4.56%) PowerShell
2 28 (3.87%) Python
2 28 (3.87%) SQL
3 22 (3.04%) Java
4 15 (2.07%) JavaScript
5 5 (0.69%) Bash
6 3 (0.41%) Perl
6 3 (0.41%) Scala
6 3 (0.41%) Shell Script
7 2 (0.28%) ABAP
8 1 (0.14%) Bicep
8 1 (0.14%) Data Analysis Expressions
8 1 (0.14%) Korn
8 1 (0.14%) MATLAB
8 1 (0.14%) PL/SQL
8 1 (0.14%) TypeScript
Qualifications
1 185 (25.59%) Security Cleared
2 158 (21.85%) SC Cleared
3 57 (7.88%) Degree
4 33 (4.56%) ITIL Certification
5 28 (3.87%) DV Cleared
6 18 (2.49%) Microsoft Certification
7 17 (2.35%) BPSS Clearance
8 14 (1.94%) PRINCE2 Practitioner
9 12 (1.66%) MOS
10 8 (1.11%) A+ Certification
10 8 (1.11%) Computer Science Degree
10 8 (1.11%) MCP
11 7 (0.97%) CISSP
11 7 (0.97%) PMI Certification
12 6 (0.83%) PMP
13 5 (0.69%) CCDP
13 5 (0.69%) CCNP
13 5 (0.69%) Cisco Certification
13 5 (0.69%) ITIL Foundation Certificate
13 5 (0.69%) MCDST
Quality Assurance & Compliance
1 76 (10.51%) SLA
2 28 (3.87%) GDPR
3 24 (3.32%) QA
4 19 (2.63%) ISO/IEC 27001
5 14 (1.94%) Accessibility
6 12 (1.66%) PMO
7 9 (1.24%) Cyber Essentials
8 8 (1.11%) Data Quality
9 4 (0.55%) ISO 9001
9 4 (0.55%) NIST
10 3 (0.41%) ISO/IEC 20000
10 3 (0.41%) NCSC
11 2 (0.28%) Actionable Recommendations
11 2 (0.28%) COBIT
11 2 (0.28%) GRC
11 2 (0.28%) ITGC
11 2 (0.28%) WCAG
12 1 (0.14%) Basel II
12 1 (0.14%) MiFID
12 1 (0.14%) Sarbanes-Oxley
System Software
1 73 (10.10%) Active Directory
2 8 (1.11%) Docker
3 6 (0.83%) VMware Infrastructure
4 5 (0.69%) VMware NSX
5 3 (0.41%) vSphere
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
7 1 (0.14%) Virtual Desktop
7 1 (0.14%) XenApp
Systems Management
1 20 (2.77%) SCCM
2 17 (2.35%) Microsoft Intune
3 12 (1.66%) Terraform
4 8 (1.11%) Ansible
4 8 (1.11%) Kubernetes
4 8 (1.11%) SCOM
5 7 (0.97%) HP SiteScope
6 4 (0.55%) Grafana
6 4 (0.55%) Jamf Pro
6 4 (0.55%) Single Sign-On
7 3 (0.41%) NetBackup
8 2 (0.28%) Nagios
8 2 (0.28%) SCOrch
9 1 (0.14%) Amdocs OSS
9 1 (0.14%) Cisco CUCM
9 1 (0.14%) Computer Emergency Response Teams
9 1 (0.14%) Kibana
9 1 (0.14%) NSN NetAct
9 1 (0.14%) RSA Archer
9 1 (0.14%) Tivoli
Vendors
1 147 (20.33%) Microsoft
2 83 (11.48%) ServiceNow
3 45 (6.22%) SAP
4 21 (2.90%) Remedy
5 18 (2.49%) Oracle
6 13 (1.80%) Citrix
7 12 (1.66%) Salesforce
8 11 (1.52%) VMware
9 9 (1.24%) Google
9 9 (1.24%) Splunk
10 8 (1.11%) Apple
10 8 (1.11%) Atlassian
10 8 (1.11%) Palo Alto
11 7 (0.97%) Cisco
11 7 (0.97%) Mitel
12 6 (0.83%) BMC
12 6 (0.83%) Liquidlogic
12 6 (0.83%) Zscaler
13 5 (0.69%) iManage
13 5 (0.69%) NetApp
603 Service Delivery jobs in England