Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 24 March 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Mar 2026
Same period 2025 Same period 2024
Rank 132 118 104
Rank change year-on-year -14 -14 +10
Contract jobs citing Service Delivery 772 549 809
As % of all contract jobs in England 2.06% 2.26% 2.15%
As % of the Processes & Methodologies category 2.39% 2.49% 2.47%
Number of daily rates quoted 460 354 514
10th Percentile £242 £222 £200
25th Percentile £357 £371 £350
Median daily rate (50th Percentile) £490 £488 £500
Median % change year-on-year +0.51% -2.50% -4.76%
75th Percentile £588 £600 £588
90th Percentile £671 £684 £700
UK median daily rate £488 £475 £500
% change year-on-year +2.63% -5.00% -4.76%
Number of hourly rates quoted 106 60 85
10th Percentile £15.25 £14.84 £13.29
25th Percentile £16.35 £15.00 £14.16
Median hourly rate £17.87 £20.10 £14.80
Median % change year-on-year -11.07% +35.78% -44.15%
75th Percentile £30.59 £25.75 £18.35
90th Percentile £45.46 £33.75 £33.90
UK median hourly rate £17.69 £20.00 £14.80
% change year-on-year -11.55% +35.14% -44.15%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 32,321 22,086 32,747
As % of all contract IT jobs advertised in England 86.33% 90.81% 86.83%
Number of daily rates quoted 20,717 14,513 21,645
10th Percentile £313 £310 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £505 £525 £525
Median % change year-on-year -3.81% - -4.55%
75th Percentile £615 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,977 834 2,155
10th Percentile £15.31 £15.00 £13.00
25th Percentile £18.87 £20.67 £16.00
Median hourly rate £35.00 £33.00 £33.00
Median % change year-on-year +6.06% - -12.00%
75th Percentile £65.00 £65.00 £58.70
90th Percentile £75.40 £77.41 £71.89
UK median hourly rate £32.50 £32.50 £32.50
% change year-on-year - - -9.47%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 24 March 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 24 March 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 24 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -13 275 £500 -9.09% 162
South East +9 158 £495 +6.45% 175
North of England -20 120 £450 +7.66% 135
South West +8 94 £447 -0.67% 36
Midlands -37 87 £510 +13.33% 82
North West -17 69 £375 -9.42% 72
West Midlands -43 51 £550 +16.03% 50
East Midlands -17 36 £500 +53.85% 31
Yorkshire -37 36 £450 - 46
East of England -48 32 £425 +14.09% 40
North East -7 15 £475 -40.63% 18
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.50%) Confluence
2 23 (2.98%) Microsoft Exchange
3 22 (2.85%) SharePoint
4 4 (0.52%) Adobe Experience Manager
5 3 (0.39%) Apache Spark
6 1 (0.13%) CMS
6 1 (0.13%) HCL Notes
6 1 (0.13%) LiveCycle
6 1 (0.13%) Moodle
6 1 (0.13%) nginx
6 1 (0.13%) SAS
6 1 (0.13%) SharePoint 2013
Applications
1 42 (5.44%) Microsoft Excel
1 42 (5.44%) Microsoft Office
2 19 (2.46%) Microsoft PowerPoint
3 6 (0.78%) MS Visio
4 5 (0.65%) Acrobat
5 4 (0.52%) Microsoft Project
6 3 (0.39%) Chatbot
6 3 (0.39%) Spreadsheet
7 2 (0.26%) Adobe After Effects
7 2 (0.26%) Adobe XD
7 2 (0.26%) InVision
7 2 (0.26%) Sketch
7 2 (0.26%) Trello
Business Applications
1 20 (2.59%) Remedy ITSM
2 11 (1.42%) SAP S/4HANA
3 6 (0.78%) Dynamics CRM
3 6 (0.78%) Maximo
3 6 (0.78%) SAP IS-U
4 3 (0.39%) ContrOCC
4 3 (0.39%) NEC Housing
5 2 (0.26%) assyst
5 2 (0.26%) NetSuite
5 2 (0.26%) Oracle Applications
5 2 (0.26%) Oracle EBS
5 2 (0.26%) Salesforce CRM
5 2 (0.26%) SAP ERP
5 2 (0.26%) SystmOne
6 1 (0.13%) Dynamics GP
6 1 (0.13%) Kondor
6 1 (0.13%) SAP HCM
6 1 (0.13%) SAP Payroll
6 1 (0.13%) Sprinklr
6 1 (0.13%) Unit4 Business World
Cloud Services
1 94 (12.18%) Microsoft 365
2 88 (11.40%) Azure
3 51 (6.61%) AWS
4 39 (5.05%) Power Platform
5 27 (3.50%) SaaS
6 21 (2.72%) Entra ID
7 19 (2.46%) Azure DevOps
8 18 (2.33%) GCP
9 12 (1.55%) SuccessFactors
10 11 (1.42%) Power Automate
11 9 (1.17%) PaaS
12 8 (1.04%) Dynamics 365
12 8 (1.04%) Google Workspace
13 7 (0.91%) OCI
13 7 (0.91%) Virtual Private Cloud
14 6 (0.78%) Microsoft Copilot
15 5 (0.65%) Amazon CloudWatch
15 5 (0.65%) GitHub
15 5 (0.65%) IaaS
15 5 (0.65%) OpenShift
Communications & Networking
1 29 (3.76%) Firewall
2 23 (2.98%) VPN
3 19 (2.46%) WAN
4 18 (2.33%) TCP/IP
5 16 (2.07%) DNS
6 13 (1.68%) DHCP
7 12 (1.55%) LAN
8 10 (1.30%) Wi-Fi
9 8 (1.04%) Network Security
9 8 (1.04%) PABX
9 8 (1.04%) SD-WAN
10 5 (0.65%) Wireless
11 4 (0.52%) ATM
11 4 (0.52%) BGP
11 4 (0.52%) DMZ
11 4 (0.52%) Internet
11 4 (0.52%) MPLS
11 4 (0.52%) VLAN
12 3 (0.39%) SAN
12 3 (0.39%) SSL
Database & Business Intelligence
1 28 (3.63%) Power BI
2 16 (2.07%) SQL Server
3 12 (1.55%) MySQL
4 8 (1.04%) Metadata
4 8 (1.04%) Relational Database
4 8 (1.04%) Tableau
5 6 (0.78%) Data Warehouse
5 6 (0.78%) Oracle Database
6 5 (0.65%) Electronic Patient Records
6 5 (0.65%) MongoDB
6 5 (0.65%) PostgreSQL
7 3 (0.39%) RDBMS
7 3 (0.39%) SQL Server Integration Services
8 2 (0.26%) Apache Cassandra
8 2 (0.26%) Data Mining
8 2 (0.26%) DTS
8 2 (0.26%) Flink
8 2 (0.26%) InfluxDB
8 2 (0.26%) Oracle Reports
8 2 (0.26%) SQL Server Reporting Services
Development Applications
1 62 (8.03%) JIRA
2 14 (1.81%) Git
3 7 (0.91%) Jenkins
4 6 (0.78%) Maven
5 5 (0.65%) GitLab
6 3 (0.39%) TestRail
7 2 (0.26%) Axure RP
7 2 (0.26%) CircleCI
7 2 (0.26%) Cypress.io
7 2 (0.26%) Robot Framework
7 2 (0.26%) Selenium
8 1 (0.13%) Bitbucket
8 1 (0.13%) Cucumber
8 1 (0.13%) gulp
8 1 (0.13%) MLflow
8 1 (0.13%) Postman
8 1 (0.13%) SQL Server Management Studio (SSMS)
8 1 (0.13%) Yeoman
General
1 321 (41.58%) Social Skills
2 143 (18.52%) Finance
3 126 (16.32%) Analytical Skills
3 126 (16.32%) Public Sector
4 29 (3.76%) Local Government
5 27 (3.50%) Retail
6 25 (3.24%) Banking
6 25 (3.24%) Legal
7 24 (3.11%) Organisational Skills
8 20 (2.59%) Telecoms
9 18 (2.33%) Influencing Skills
10 17 (2.20%) Documentation Skills
11 15 (1.94%) Marketing
12 13 (1.68%) Inclusion and Diversity
12 13 (1.68%) Presentation Skills
13 10 (1.30%) Billing
13 10 (1.30%) Manufacturing
13 10 (1.30%) Military
14 8 (1.04%) Police
15 7 (0.91%) Law
Job Titles
1 128 (16.58%) Analyst
2 103 (13.34%) Service Manager
3 85 (11.01%) Delivery Manager
4 72 (9.33%) Lead
5 68 (8.81%) Service Delivery Manager
6 62 (8.03%) Senior
7 42 (5.44%) Architect
8 33 (4.27%) IT Manager
9 31 (4.02%) Service Analyst
10 27 (3.50%) IT Support
11 26 (3.37%) Consultant
12 25 (3.24%) Support Engineer
13 24 (3.11%) Administrator
13 24 (3.11%) Support Analyst
14 23 (2.98%) Project Manager
15 21 (2.72%) Business Analyst
16 20 (2.59%) 2nd Line Support
17 19 (2.46%) Developer
17 19 (2.46%) IT Analyst
18 18 (2.33%) Desktop Support
Libraries, Frameworks & Software Standards
1 29 (3.76%) REST
2 17 (2.20%) CSS
3 12 (1.55%) HTML
3 12 (1.55%) Oracle Fusion
4 9 (1.17%) AngularJS
4 9 (1.17%) SOAP
5 8 (1.04%) Bootstrap
5 8 (1.04%) XML
6 7 (0.91%) Middleware
6 7 (0.91%) Spring
7 6 (0.78%) .NET
7 6 (0.78%) Web Services
8 4 (0.52%) J2EE
8 4 (0.52%) jQuery
8 4 (0.52%) JSON
8 4 (0.52%) Kafka
8 4 (0.52%) Sass
8 4 (0.52%) Spring MVC
9 3 (0.39%) Play Framework
9 3 (0.39%) RESTful
Miscellaneous
1 48 (6.22%) Onboarding
2 35 (4.53%) Management Information System
3 33 (4.27%) Product Ownership
4 29 (3.76%) Self-Motivation
5 26 (3.37%) Virtual Team
6 23 (2.98%) CMDB
7 17 (2.20%) Data Centre
8 14 (1.81%) Smartphone
9 12 (1.55%) Enterprise Software
10 11 (1.42%) Driving Licence
10 11 (1.42%) Legacy Systems
11 10 (1.30%) Cloud Native
11 10 (1.30%) NHS
12 9 (1.17%) Analytical Mindset
13 8 (1.04%) Data Protection Act
13 8 (1.04%) Public Cloud
14 7 (0.91%) Hybrid Cloud
14 7 (0.91%) PKI
14 7 (0.91%) Security Posture
15 6 (0.78%) Private Cloud
Operating Systems
1 108 (13.99%) Windows
2 28 (3.63%) Linux
3 23 (2.98%) Windows Server
4 21 (2.72%) Windows 10
5 13 (1.68%) Unix
6 11 (1.42%) Android
7 9 (1.17%) Red Hat Enterprise Linux
8 6 (0.78%) Apple iOS
9 5 (0.65%) Mac OS
10 2 (0.26%) CentOS
10 2 (0.26%) VMS
11 1 (0.13%) Data ONTAP
11 1 (0.13%) Oracle Linux
11 1 (0.13%) Rocky
11 1 (0.13%) Solaris
11 1 (0.13%) Windows Server 2012
11 1 (0.13%) Windows Server 2016
11 1 (0.13%) Windows Server 2019
Processes & Methodologies
1 257 (33.29%) ITIL
2 211 (27.33%) Continuous Improvement
3 183 (23.70%) Agile
4 175 (22.67%) Problem-Solving
5 160 (20.73%) Service Management
6 150 (19.43%) ITSM
7 146 (18.91%) Stakeholder Management
8 112 (14.51%) Change Management
9 93 (12.05%) Customer Service
10 89 (11.53%) Stakeholder Engagement
11 77 (9.97%) Project Delivery
12 74 (9.59%) Project Management
13 71 (9.20%) DevOps
14 66 (8.55%) Roadmaps
15 62 (8.03%) Decision-Making
16 60 (7.77%) Incident Management
17 59 (7.64%) Service Design
18 53 (6.87%) Cybersecurity
18 53 (6.87%) User Experience
19 48 (6.22%) Migration
Programming Languages
1 41 (5.31%) PowerShell
2 37 (4.79%) SQL
3 34 (4.40%) Python
4 27 (3.50%) Java
5 25 (3.24%) JavaScript
6 7 (0.91%) Bash
7 6 (0.78%) Shell Script
8 5 (0.65%) C#
9 4 (0.52%) Kotlin
9 4 (0.52%) Scala
10 3 (0.39%) Perl
11 2 (0.26%) Bicep
11 2 (0.26%) C++
11 2 (0.26%) Go
11 2 (0.26%) T-SQL
12 1 (0.13%) Apex Code
12 1 (0.13%) Kusto Query Language
12 1 (0.13%) TypeScript
12 1 (0.13%) VB.NET
12 1 (0.13%) VBA
Qualifications
1 232 (30.05%) Security Cleared
2 186 (24.09%) SC Cleared
3 71 (9.20%) Degree
4 50 (6.48%) DV Cleared
5 32 (4.15%) ITIL Certification
6 19 (2.46%) PMP
7 18 (2.33%) PMI Certification
8 15 (1.94%) Microsoft Certification
9 14 (1.81%) BPSS Clearance
9 14 (1.81%) PRINCE2 Practitioner
10 12 (1.55%) ITIL Foundation Certificate
11 9 (1.17%) Azure Certification
11 9 (1.17%) Computer Science Degree
11 9 (1.17%) DBS Check
11 9 (1.17%) Master's Degree
12 8 (1.04%) MOS
13 7 (0.91%) ISTQB
14 6 (0.78%) Cisco Certification
14 6 (0.78%) MCSA
15 5 (0.65%) CISSP
Quality Assurance & Compliance
1 83 (10.75%) SLA
2 26 (3.37%) GDPR
3 21 (2.72%) Data Quality
4 19 (2.46%) QA
5 13 (1.68%) ISO/IEC 27001
6 12 (1.55%) Accessibility
7 10 (1.30%) ISO/IEC 20000
7 10 (1.30%) PMO
8 9 (1.17%) NCSC
9 7 (0.91%) GRC
10 5 (0.65%) Actionable Recommendations
10 5 (0.65%) Cyber Essentials
10 5 (0.65%) Sarbanes-Oxley
11 4 (0.52%) COBIT
11 4 (0.52%) PCI DSS
12 3 (0.39%) Government Security Classifications
12 3 (0.39%) NIST
12 3 (0.39%) WCAG
13 2 (0.26%) ITGC
13 2 (0.26%) P3O
System Software
1 55 (7.12%) Active Directory
2 14 (1.81%) VMware Infrastructure
3 7 (0.91%) Hyper-V
4 6 (0.78%) Docker
5 4 (0.52%) VMware NSX
6 2 (0.26%) Slurm Workload Manager
6 2 (0.26%) Virtual Machines
6 2 (0.26%) vSphere
7 1 (0.13%) Microsoft Virtual Server
7 1 (0.13%) NFS
7 1 (0.13%) Virtual Desktop
7 1 (0.13%) Virtual Servers
7 1 (0.13%) XenDesktop
Systems Management
1 28 (3.63%) Microsoft Intune
2 18 (2.33%) SCCM
3 11 (1.42%) Ansible
4 9 (1.17%) Terraform
5 7 (0.91%) Grafana
5 7 (0.91%) Kubernetes
6 4 (0.52%) WSUS
7 3 (0.39%) Amdocs OSS
7 3 (0.39%) HP ALM
7 3 (0.39%) Single Sign-On
8 2 (0.26%) Nagios
8 2 (0.26%) NetBackup
8 2 (0.26%) Prometheus
8 2 (0.26%) SCOM
8 2 (0.26%) SCOrch
9 1 (0.13%) FortiGate
9 1 (0.13%) Jamf Pro
9 1 (0.13%) SCSM
9 1 (0.13%) Tivoli
9 1 (0.13%) WMI
Vendors
1 133 (17.23%) Microsoft
2 108 (13.99%) ServiceNow
3 36 (4.66%) SAP
4 33 (4.27%) Oracle
5 24 (3.11%) Salesforce
5 24 (3.11%) VMware
6 23 (2.98%) Remedy
7 15 (1.94%) Citrix
8 11 (1.42%) Google
9 10 (1.30%) Cisco
9 10 (1.30%) Zscaler
10 9 (1.17%) Adobe
10 9 (1.17%) BMC
11 8 (1.04%) Red Hat
12 7 (0.91%) Apple
12 7 (0.91%) Atlassian
12 7 (0.91%) Veeam
13 6 (0.78%) Bloomberg
13 6 (0.78%) HP
13 6 (0.78%) Workday