Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 30 January 2026, with comparisons to the same periods in the previous two years.

6 months to
30 Jan 2026
Same period 2025 Same period 2024
Rank 136 114 109
Rank change year-on-year -22 -5 +19
Contract jobs citing Service Delivery 710 581 815
As % of all contract jobs in England 2.15% 2.19% 2.16%
As % of the Processes & Methodologies category 2.45% 2.44% 2.47%
Number of daily rates quoted 400 328 540
10th Percentile £197 £229 £205
25th Percentile £321 £375 £363
Median daily rate (50th Percentile) £463 £500 £500
Median % change year-on-year -7.50% - -
75th Percentile £575 £600 £600
90th Percentile £663 £688 £725
UK median daily rate £450 £490 £500
% change year-on-year -8.16% -2.00% -4.76%
Number of hourly rates quoted 112 65 81
10th Percentile £15.35 - £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £19.26 £16.23 £17.14
Median % change year-on-year +18.64% -5.31% -25.48%
75th Percentile £38.94 £21.46 £55.00
90th Percentile £45.46 £33.25 £76.25
UK median hourly rate £17.78 £16.23 £18.00
% change year-on-year +9.55% -9.83% -18.18%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 29,013 23,773 32,984
As % of all contract IT jobs advertised in England 87.84% 89.46% 87.51%
Number of daily rates quoted 18,550 14,553 22,087
10th Percentile £305 £310 £300
25th Percentile £410 £413 £413
Median daily rate (50th Percentile) £501 £525 £525
Median % change year-on-year -4.67% - -4.55%
75th Percentile £623 £644 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,795 760 1,867
10th Percentile £15.00 £15.62 £13.61
25th Percentile £17.87 £21.00 £17.00
Median hourly rate £25.15 £34.31 £36.34
Median % change year-on-year -26.69% -5.59% +3.81%
75th Percentile £60.00 £63.75 £62.50
90th Percentile £70.00 £75.00 £74.00
UK median hourly rate £25.15 £32.50 £35.96
% change year-on-year -22.62% -9.61% +10.63%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 30 January 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 30 January 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 30 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -20 238 £500 -9.09% 109
North of England +5 135 £450 +12.50% 110
South East -8 104 £450 - 168
South West +17 100 £463 -5.13% 54
Midlands -26 94 £496 +14.15% 81
North West +9 85 £413 +10.00% 52
West Midlands -25 51 £500 +7.47% 41
East Midlands -8 43 £450 +26.40% 39
Yorkshire -29 34 £450 -15.73% 43
East of England -47 27 £425 -8.11% 62
North East -1 16 £450 -43.75% 15
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.66%) Microsoft Exchange
2 21 (2.96%) SharePoint
3 19 (2.68%) Confluence
4 5 (0.70%) Exchange Server 2010
5 1 (0.14%) Apache Spark
5 1 (0.14%) Camunda
5 1 (0.14%) CMS
5 1 (0.14%) Documentum
5 1 (0.14%) HCL Notes
5 1 (0.14%) Moodle
5 1 (0.14%) nginx
5 1 (0.14%) SharePoint 2013
Applications
1 52 (7.32%) Microsoft Office
2 38 (5.35%) Microsoft Excel
3 14 (1.97%) Microsoft PowerPoint
4 5 (0.70%) Acrobat
5 4 (0.56%) Chatbot
5 4 (0.56%) Microsoft Project
5 4 (0.56%) MS Visio
6 2 (0.28%) Adobe After Effects
6 2 (0.28%) Adobe XD
6 2 (0.28%) InVision
6 2 (0.28%) Sketch
6 2 (0.28%) Trello
7 1 (0.14%) Spreadsheet
Business Applications
1 21 (2.96%) Remedy ITSM
2 10 (1.41%) SAP S/4HANA
3 8 (1.13%) Dynamics CRM
4 6 (0.85%) SAP IS-U
5 4 (0.56%) assyst
5 4 (0.56%) Maximo
6 3 (0.42%) Kondor
7 2 (0.28%) NetSuite
7 2 (0.28%) Oracle EBS
7 2 (0.28%) Unit4 Business World
8 1 (0.14%) IntelliMatch
8 1 (0.14%) iTrent
8 1 (0.14%) NEC Housing
8 1 (0.14%) Salesforce CRM
8 1 (0.14%) SAP ERP
8 1 (0.14%) SAP HCM
8 1 (0.14%) SAP Payroll
8 1 (0.14%) Sparx Enterprise Architect
8 1 (0.14%) Sprinklr
8 1 (0.14%) SystmOne
Cloud Services
1 88 (12.39%) Azure
2 85 (11.97%) Microsoft 365
3 48 (6.76%) AWS
4 24 (3.38%) SaaS
5 23 (3.24%) Power Platform
6 18 (2.54%) Azure DevOps
6 18 (2.54%) Entra ID
7 14 (1.97%) Power Automate
8 12 (1.69%) GCP
9 9 (1.27%) OneDrive
10 8 (1.13%) SuccessFactors
11 6 (0.85%) Amazon CloudWatch
11 6 (0.85%) GitHub
11 6 (0.85%) Google Workspace
11 6 (0.85%) OpenShift
12 5 (0.70%) Dynamics 365
12 5 (0.70%) Serverless
13 4 (0.56%) Azure Monitor
13 4 (0.56%) GitHub Actions
13 4 (0.56%) npm
Communications & Networking
1 25 (3.52%) Firewall
2 21 (2.96%) DNS
3 20 (2.82%) TCP/IP
3 20 (2.82%) VPN
4 18 (2.54%) DHCP
5 14 (1.97%) WAN
6 13 (1.83%) PABX
7 11 (1.55%) Wi-Fi
8 10 (1.41%) LAN
9 6 (0.85%) Network Security
10 4 (0.56%) AMQP
10 4 (0.56%) BGP
10 4 (0.56%) SD-WAN
10 4 (0.56%) VLAN
10 4 (0.56%) Wireless
11 3 (0.42%) SAN
11 3 (0.42%) Software-Defined Networking
12 2 (0.28%) DMZ
12 2 (0.28%) HTTP
12 2 (0.28%) SSL
Database & Business Intelligence
1 15 (2.11%) Power BI
2 11 (1.55%) SQL Server
3 10 (1.41%) Relational Database
4 6 (0.85%) Metadata
4 6 (0.85%) MySQL
4 6 (0.85%) Tableau
5 5 (0.70%) Data Warehouse
5 5 (0.70%) Electronic Patient Records
5 5 (0.70%) RDBMS
6 4 (0.56%) MongoDB
6 4 (0.56%) Oracle Database
6 4 (0.56%) PostgreSQL
7 2 (0.28%) Amazon Athena
7 2 (0.28%) DTS
7 2 (0.28%) Looker
7 2 (0.28%) SQL Server Integration Services
8 1 (0.14%) DynamoDB
8 1 (0.14%) PowerPivot
8 1 (0.14%) Redis
8 1 (0.14%) Sqoop
Development Applications
1 57 (8.03%) JIRA
2 14 (1.97%) Git
3 10 (1.41%) Jenkins
4 5 (0.70%) GitLab
4 5 (0.70%) Postman
5 4 (0.56%) Maven
6 2 (0.28%) Axure RP
6 2 (0.28%) CircleCI
6 2 (0.28%) Cucumber
6 2 (0.28%) TestRail
7 1 (0.14%) Bitbucket
7 1 (0.14%) Cypress.io
7 1 (0.14%) gulp
7 1 (0.14%) MLflow
7 1 (0.14%) REST Assured
7 1 (0.14%) Selenium
7 1 (0.14%) SoapUI
7 1 (0.14%) TestDirector
7 1 (0.14%) Yeoman
General
1 316 (44.51%) Social Skills
2 127 (17.89%) Finance
3 115 (16.20%) Public Sector
4 101 (14.23%) Analytical Skills
5 36 (5.07%) Organisational Skills
6 29 (4.08%) Retail
7 26 (3.66%) Telecoms
8 25 (3.52%) Legal
9 23 (3.24%) Marketing
10 22 (3.10%) Banking
11 21 (2.96%) Influencing Skills
11 21 (2.96%) Local Government
11 21 (2.96%) Manufacturing
12 18 (2.54%) Documentation Skills
13 14 (1.97%) Electronics
14 13 (1.83%) Inclusion and Diversity
15 10 (1.41%) Presentation Skills
16 9 (1.27%) Military
17 6 (0.85%) Law
17 6 (0.85%) Police
Job Titles
1 142 (20.00%) Analyst
2 82 (11.55%) Lead
2 82 (11.55%) Service Manager
3 54 (7.61%) Delivery Manager
4 46 (6.48%) Service Delivery Manager
5 42 (5.92%) Senior
6 39 (5.49%) Support Analyst
7 33 (4.65%) 2nd Line Support
7 33 (4.65%) IT Support
8 31 (4.37%) IT Manager
9 27 (3.80%) Support Engineer
10 26 (3.66%) Business Analyst
10 26 (3.66%) Service Analyst
11 25 (3.52%) Architect
12 21 (2.96%) 1st/2nd Line Support
13 20 (2.82%) Administrator
13 20 (2.82%) IT Analyst
13 20 (2.82%) Project Manager
14 19 (2.68%) IT Services Manager
15 18 (2.54%) Desktop Support
Libraries, Frameworks & Software Standards
1 22 (3.10%) REST
2 13 (1.83%) HTML
3 11 (1.55%) CSS
4 10 (1.41%) SOAP
5 8 (1.13%) Middleware
5 8 (1.13%) XML
6 7 (0.99%) Oracle Fusion
7 6 (0.85%) AngularJS
7 6 (0.85%) Kafka
8 5 (0.70%) JSON
9 4 (0.56%) .NET
9 4 (0.56%) Bootstrap
9 4 (0.56%) LangChain
9 4 (0.56%) LangGraph
9 4 (0.56%) RESTful
9 4 (0.56%) SailPoint
10 3 (0.42%) Pandas
10 3 (0.42%) Play Framework
10 3 (0.42%) scikit-learn
10 3 (0.42%) Semantic Kernel
Miscellaneous
1 43 (6.06%) Onboarding
2 33 (4.65%) Self-Motivation
3 31 (4.37%) Management Information System
4 27 (3.80%) Product Ownership
5 24 (3.38%) Virtual Team
6 19 (2.68%) Smartphone
7 18 (2.54%) CMDB
8 17 (2.39%) Data Centre
9 15 (2.11%) Driving Licence
10 14 (1.97%) Enterprise Software
11 12 (1.69%) NHS
12 9 (1.27%) Legacy Systems
12 9 (1.27%) Security Posture
13 8 (1.13%) Public Cloud
14 7 (0.99%) Hybrid Cloud
14 7 (0.99%) Team-Oriented Environment
15 6 (0.85%) Cloud Native
15 6 (0.85%) Data Protection Act
15 6 (0.85%) Security Operations Centre
16 5 (0.70%) PKI
Operating Systems
1 109 (15.35%) Windows
2 27 (3.80%) Linux
3 24 (3.38%) Windows 10
4 18 (2.54%) Windows Server
5 13 (1.83%) Android
6 10 (1.41%) Unix
7 9 (1.27%) Red Hat Enterprise Linux
8 8 (1.13%) Apple iOS
9 4 (0.56%) CentOS
9 4 (0.56%) Mac OS
10 2 (0.28%) VMS
11 1 (0.14%) AIX
11 1 (0.14%) Data ONTAP
11 1 (0.14%) Solaris
11 1 (0.14%) Windows Server 2012
11 1 (0.14%) Windows Server 2016
11 1 (0.14%) Windows Server 2019
Processes & Methodologies
1 235 (33.10%) ITIL
2 185 (26.06%) Continuous Improvement
3 173 (24.37%) Problem-Solving
4 166 (23.38%) Agile
5 142 (20.00%) ITSM
6 123 (17.32%) Service Management
7 120 (16.90%) Customer Service
8 119 (16.76%) Stakeholder Management
9 104 (14.65%) Change Management
10 89 (12.54%) Stakeholder Engagement
11 73 (10.28%) DevOps
12 66 (9.30%) Project Management
13 65 (9.15%) Roadmaps
14 63 (8.87%) Project Delivery
15 56 (7.89%) Incident Management
15 56 (7.89%) User Experience
16 52 (7.32%) Service Design
17 51 (7.18%) Coaching
17 51 (7.18%) Cybersecurity
18 47 (6.62%) Decision-Making
Programming Languages
1 38 (5.35%) PowerShell
2 29 (4.08%) Python
2 29 (4.08%) SQL
3 23 (3.24%) Java
4 17 (2.39%) JavaScript
5 7 (0.99%) Bash
6 5 (0.70%) Shell Script
7 3 (0.42%) Perl
7 3 (0.42%) Scala
8 2 (0.28%) C#
8 2 (0.28%) Go
9 1 (0.14%) Apex Code
9 1 (0.14%) Bicep
9 1 (0.14%) Kusto Query Language
9 1 (0.14%) PL/SQL
9 1 (0.14%) T-SQL
9 1 (0.14%) TypeScript
Qualifications
1 192 (27.04%) Security Cleared
2 166 (23.38%) SC Cleared
3 56 (7.89%) Degree
4 33 (4.65%) ITIL Certification
5 27 (3.80%) DV Cleared
6 15 (2.11%) BPSS Clearance
7 14 (1.97%) Microsoft Certification
7 14 (1.97%) PRINCE2 Practitioner
8 11 (1.55%) MOS
9 9 (1.27%) PMP
10 8 (1.13%) ITIL Foundation Certificate
10 8 (1.13%) PMI Certification
11 7 (0.99%) CISSP
11 7 (0.99%) Computer Science Degree
12 6 (0.85%) Azure Certification
12 6 (0.85%) Cisco Certification
12 6 (0.85%) DBS Check
13 5 (0.70%) CCNA
13 5 (0.70%) Microsoft Certified Professional
13 5 (0.70%) NVQ Level 3
Quality Assurance & Compliance
1 82 (11.55%) SLA
2 24 (3.38%) GDPR
3 17 (2.39%) QA
4 16 (2.25%) ISO/IEC 27001
5 14 (1.97%) Accessibility
6 11 (1.55%) PMO
7 8 (1.13%) Data Quality
8 7 (0.99%) Cyber Essentials
9 5 (0.70%) NIST
9 5 (0.70%) Sarbanes-Oxley
10 4 (0.56%) ISO/IEC 20000
10 4 (0.56%) NCSC
10 4 (0.56%) WCAG
11 3 (0.42%) Actionable Recommendations
11 3 (0.42%) COBIT
11 3 (0.42%) PCI DSS
12 2 (0.28%) GRC
12 2 (0.28%) ITGC
12 2 (0.28%) P3O
13 1 (0.14%) HL7
System Software
1 64 (9.01%) Active Directory
2 11 (1.55%) VMware Infrastructure
3 10 (1.41%) Docker
4 5 (0.70%) Hyper-V
5 3 (0.42%) VMware NSX
6 2 (0.28%) Slurm Workload Manager
6 2 (0.28%) Virtual Machines
6 2 (0.28%) vSphere
7 1 (0.14%) Microsoft Virtual Server
7 1 (0.14%) NFS
7 1 (0.14%) Virtual Servers
Systems Management
1 27 (3.80%) Microsoft Intune
2 19 (2.68%) SCCM
3 12 (1.69%) Ansible
3 12 (1.69%) Terraform
4 9 (1.27%) Kubernetes
5 8 (1.13%) Grafana
5 8 (1.13%) SCOM
6 7 (0.99%) HP SiteScope
7 4 (0.56%) Single Sign-On
8 3 (0.42%) NetBackup
9 2 (0.28%) HP ALM
9 2 (0.28%) Nagios
9 2 (0.28%) SCOrch
10 1 (0.14%) Amdocs OSS
10 1 (0.14%) Jamf Pro
10 1 (0.14%) Prometheus
10 1 (0.14%) SnapMirror
10 1 (0.14%) SnapVault
10 1 (0.14%) Tivoli
10 1 (0.14%) WSUS
Vendors
1 141 (19.86%) Microsoft
2 77 (10.85%) ServiceNow
3 42 (5.92%) SAP
4 26 (3.66%) Oracle
5 24 (3.38%) Remedy
6 18 (2.54%) Salesforce
7 15 (2.11%) Google
7 15 (2.11%) VMware
8 12 (1.69%) Citrix
8 12 (1.69%) Splunk
9 11 (1.55%) Cisco
10 10 (1.41%) Apple
11 8 (1.13%) Adobe
11 8 (1.13%) Mitel
12 7 (0.99%) Atlassian
12 7 (0.99%) Palo Alto
13 6 (0.85%) Genesys
13 6 (0.85%) Red Hat
13 6 (0.85%) Veeam
13 6 (0.85%) Zscaler