Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 19 March 2026, with comparisons to the same periods in the previous two years.

 6 months to
19 Mar 2026		 Same period 2025 Same period 2024
Rank 128 127 108
Rank change year-on-year -1 -19 +8
Contract jobs citing Service Delivery 762 540 819
As % of all contract jobs in England 2.06% 2.21% 2.17%
As % of the Processes & Methodologies category 2.38% 2.43% 2.49%
Number of daily rates quoted 448 346 522
10th Percentile £236 £230 £200
25th Percentile £353 £375 £350
Median daily rate (50th Percentile) £488 £490 £500
Median % change year-on-year -0.41% -2.10% -4.76%
75th Percentile £588 £600 £588
90th Percentile £664 £681 £700
UK median daily rate £475 £480 £500
% change year-on-year -1.04% -4.00% -4.76%
Number of hourly rates quoted 110 56 88
10th Percentile £15.25 £14.92 £13.29
25th Percentile £16.35 £15.44 £14.16
Median hourly rate £18.38 £21.46 £14.80
Median % change year-on-year -14.35% +45.00% -42.32%
75th Percentile £36.96 £28.00 £20.99
90th Percentile £46.91 £33.75 £49.83
UK median hourly rate £17.69 £21.46 £14.80
% change year-on-year -17.57% +45.00% -43.25%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 31,979 22,196 32,870
As % of all contract IT jobs advertised in England 86.42% 90.71% 86.92%
Number of daily rates quoted 20,491 14,461 21,766
10th Percentile £313 £313 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £504 £525 £525
Median % change year-on-year -4.05% - -4.55%
75th Percentile £613 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,970 819 2,143
10th Percentile £15.34 £15.08 £13.00
25th Percentile £18.87 £21.00 £16.06
Median hourly rate £31.45 £33.40 £32.50
Median % change year-on-year -5.84% +2.77% -10.41%
75th Percentile £65.00 £65.00 £57.50
90th Percentile £75.00 £77.50 £70.63
UK median hourly rate £30.00 £32.50 £32.12
% change year-on-year -7.69% +1.20% -8.24%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 19 March 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 19 March 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 19 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -9 270 £500 -9.09% 178
South East +8 155 £483 +5.46% 188
North of England -24 118 £450 +6.26% 131
South West +18 96 £463 +2.78% 39
Midlands -36 88 £530 +17.78% 81
North West -13 69 £350 -15.46% 66
West Midlands -42 51 £550 +16.03% 46
East Midlands -18 37 £463 +32.14% 35
Yorkshire -35 34 £450 - 49
East of England -41 29 £425 +9.68% 50
North East +2 15 £475 -40.63% 17
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (3.54%) Confluence
2 24 (3.15%) Microsoft Exchange
3 22 (2.89%) SharePoint
4 4 (0.52%) Adobe Experience Manager
5 3 (0.39%) Apache Spark
6 1 (0.13%) CMS
6 1 (0.13%) HCL Notes
6 1 (0.13%) LiveCycle
6 1 (0.13%) Moodle
6 1 (0.13%) nginx
6 1 (0.13%) SAS
6 1 (0.13%) SharePoint 2013
Applications
1 44 (5.77%) Microsoft Office
2 43 (5.64%) Microsoft Excel
3 19 (2.49%) Microsoft PowerPoint
4 6 (0.79%) MS Visio
5 5 (0.66%) Acrobat
6 4 (0.52%) Microsoft Project
7 3 (0.39%) Chatbot
7 3 (0.39%) Spreadsheet
8 2 (0.26%) Adobe After Effects
8 2 (0.26%) Adobe XD
8 2 (0.26%) InVision
8 2 (0.26%) Sketch
8 2 (0.26%) Trello
Business Applications
1 19 (2.49%) Remedy ITSM
2 11 (1.44%) SAP S/4HANA
3 6 (0.79%) Dynamics CRM
3 6 (0.79%) Maximo
3 6 (0.79%) SAP IS-U
4 3 (0.39%) NEC Housing
5 2 (0.26%) assyst
5 2 (0.26%) ContrOCC
5 2 (0.26%) Kondor
5 2 (0.26%) NetSuite
5 2 (0.26%) Oracle EBS
5 2 (0.26%) Salesforce CRM
5 2 (0.26%) SAP ERP
6 1 (0.13%) Alphatax
6 1 (0.13%) Dynamics GP
6 1 (0.13%) iTrent
6 1 (0.13%) SAP HCM
6 1 (0.13%) SAP Payroll
6 1 (0.13%) Sparx Enterprise Architect
6 1 (0.13%) Unit4 Business World
Cloud Services
1 90 (11.81%) Microsoft 365
2 89 (11.68%) Azure
3 51 (6.69%) AWS
4 37 (4.86%) Power Platform
5 26 (3.41%) SaaS
6 19 (2.49%) Azure DevOps
6 19 (2.49%) Entra ID
7 18 (2.36%) GCP
8 12 (1.57%) SuccessFactors
9 10 (1.31%) Power Automate
10 7 (0.92%) Dynamics 365
10 7 (0.92%) PaaS
10 7 (0.92%) Virtual Private Cloud
11 6 (0.79%) Google Workspace
11 6 (0.79%) Microsoft Copilot
11 6 (0.79%) OpenShift
12 5 (0.66%) Amazon CloudWatch
12 5 (0.66%) GitHub
12 5 (0.66%) IaaS
12 5 (0.66%) OCI
Communications & Networking
1 28 (3.67%) Firewall
2 21 (2.76%) VPN
3 19 (2.49%) WAN
4 16 (2.10%) DNS
4 16 (2.10%) TCP/IP
5 13 (1.71%) DHCP
6 12 (1.57%) LAN
7 10 (1.31%) Wi-Fi
8 8 (1.05%) Network Security
8 8 (1.05%) PABX
8 8 (1.05%) SD-WAN
9 6 (0.79%) Wireless
10 4 (0.52%) BGP
10 4 (0.52%) Internet
10 4 (0.52%) MPLS
10 4 (0.52%) VLAN
11 3 (0.39%) AMQP
11 3 (0.39%) ATM
11 3 (0.39%) SAN
11 3 (0.39%) Software-Defined Networking
Database & Business Intelligence
1 27 (3.54%) Power BI
2 16 (2.10%) SQL Server
3 12 (1.57%) MySQL
4 9 (1.18%) Relational Database
5 8 (1.05%) Metadata
6 7 (0.92%) Tableau
7 6 (0.79%) Data Warehouse
7 6 (0.79%) Oracle Database
8 5 (0.66%) Electronic Patient Records
8 5 (0.66%) MongoDB
8 5 (0.66%) PostgreSQL
9 4 (0.52%) RDBMS
10 3 (0.39%) SQL Server Integration Services
11 2 (0.26%) Apache Cassandra
11 2 (0.26%) Data Mining
11 2 (0.26%) DTS
11 2 (0.26%) Flink
11 2 (0.26%) InfluxDB
11 2 (0.26%) SQL Server Analysis Services
11 2 (0.26%) SQL Server Reporting Services
Development Applications
1 62 (8.14%) JIRA
2 15 (1.97%) Git
3 7 (0.92%) Jenkins
3 7 (0.92%) Maven
4 5 (0.66%) GitLab
5 3 (0.39%) TestRail
6 2 (0.26%) Axure RP
6 2 (0.26%) CircleCI
6 2 (0.26%) Cypress.io
6 2 (0.26%) Robot Framework
6 2 (0.26%) Selenium
7 1 (0.13%) Bitbucket
7 1 (0.13%) Cucumber
7 1 (0.13%) gulp
7 1 (0.13%) MLflow
7 1 (0.13%) Postman
7 1 (0.13%) SQL Server Management Studio (SSMS)
7 1 (0.13%) Yeoman
General
1 314 (41.21%) Social Skills
2 138 (18.11%) Finance
3 125 (16.40%) Analytical Skills
4 121 (15.88%) Public Sector
5 27 (3.54%) Local Government
5 27 (3.54%) Retail
6 25 (3.28%) Legal
7 24 (3.15%) Organisational Skills
8 23 (3.02%) Banking
9 20 (2.62%) Telecoms
10 18 (2.36%) Influencing Skills
11 17 (2.23%) Documentation Skills
12 15 (1.97%) Marketing
13 13 (1.71%) Inclusion and Diversity
13 13 (1.71%) Presentation Skills
14 11 (1.44%) Manufacturing
15 10 (1.31%) Billing
15 10 (1.31%) Military
16 8 (1.05%) Police
17 7 (0.92%) Law
Job Titles
1 129 (16.93%) Analyst
2 106 (13.91%) Service Manager
3 84 (11.02%) Delivery Manager
4 72 (9.45%) Lead
5 68 (8.92%) Service Delivery Manager
6 60 (7.87%) Senior
7 40 (5.25%) Architect
8 37 (4.86%) IT Manager
9 31 (4.07%) Service Analyst
10 28 (3.67%) IT Support
11 26 (3.41%) Support Analyst
11 26 (3.41%) Support Engineer
12 24 (3.15%) Consultant
13 23 (3.02%) Project Manager
14 22 (2.89%) Administrator
14 22 (2.89%) Business Analyst
15 20 (2.62%) 2nd Line Support
16 18 (2.36%) Desktop Support
16 18 (2.36%) IT Analyst
16 18 (2.36%) IT Services Manager
Libraries, Frameworks & Software Standards
1 29 (3.81%) REST
2 17 (2.23%) CSS
3 12 (1.57%) HTML
4 10 (1.31%) Oracle Fusion
5 9 (1.18%) AngularJS
5 9 (1.18%) SOAP
6 8 (1.05%) Bootstrap
6 8 (1.05%) XML
7 7 (0.92%) Middleware
7 7 (0.92%) Spring
8 6 (0.79%) .NET
8 6 (0.79%) Web Services
9 4 (0.52%) J2EE
9 4 (0.52%) jQuery
9 4 (0.52%) JSON
9 4 (0.52%) Kafka
9 4 (0.52%) Sass
9 4 (0.52%) Spring MVC
10 3 (0.39%) Play Framework
10 3 (0.39%) RESTful
Miscellaneous
1 46 (6.04%) Onboarding
2 35 (4.59%) Management Information System
3 33 (4.33%) Product Ownership
4 29 (3.81%) Self-Motivation
5 27 (3.54%) Virtual Team
6 22 (2.89%) CMDB
7 18 (2.36%) Data Centre
8 14 (1.84%) Smartphone
9 12 (1.57%) Enterprise Software
9 12 (1.57%) Legacy Systems
10 11 (1.44%) Driving Licence
11 10 (1.31%) Cloud Native
11 10 (1.31%) NHS
12 9 (1.18%) Data Protection Act
13 8 (1.05%) Analytical Mindset
13 8 (1.05%) Public Cloud
14 7 (0.92%) Hybrid Cloud
14 7 (0.92%) PKI
15 6 (0.79%) Private Cloud
16 5 (0.66%) Data Structures
Operating Systems
1 107 (14.04%) Windows
2 28 (3.67%) Linux
3 24 (3.15%) Windows Server
4 21 (2.76%) Windows 10
5 14 (1.84%) Unix
6 11 (1.44%) Android
7 9 (1.18%) Red Hat Enterprise Linux
8 6 (0.79%) Apple iOS
9 5 (0.66%) Mac OS
10 3 (0.39%) CentOS
11 2 (0.26%) VMS
12 1 (0.13%) Data ONTAP
12 1 (0.13%) Oracle Linux
12 1 (0.13%) Rocky
12 1 (0.13%) Solaris
12 1 (0.13%) Windows Server 2012
12 1 (0.13%) Windows Server 2016
12 1 (0.13%) Windows Server 2019
Processes & Methodologies
1 258 (33.86%) ITIL
2 209 (27.43%) Continuous Improvement
3 182 (23.88%) Agile
4 174 (22.83%) Problem-Solving
5 154 (20.21%) Service Management
6 152 (19.95%) ITSM
7 146 (19.16%) Stakeholder Management
8 110 (14.44%) Change Management
9 92 (12.07%) Customer Service
10 87 (11.42%) Stakeholder Engagement
11 75 (9.84%) Project Management
12 74 (9.71%) Project Delivery
13 73 (9.58%) DevOps
14 66 (8.66%) Roadmaps
15 63 (8.27%) Service Design
16 61 (8.01%) Decision-Making
17 58 (7.61%) Incident Management
18 53 (6.96%) User Experience
19 50 (6.56%) Cybersecurity
20 48 (6.30%) Migration
Programming Languages
1 39 (5.12%) PowerShell
2 37 (4.86%) SQL
3 34 (4.46%) Python
4 28 (3.67%) Java
5 25 (3.28%) JavaScript
6 7 (0.92%) Bash
7 6 (0.79%) Shell Script
8 5 (0.66%) C#
9 4 (0.52%) Kotlin
9 4 (0.52%) Scala
10 3 (0.39%) Perl
11 2 (0.26%) Bicep
11 2 (0.26%) C++
11 2 (0.26%) Go
11 2 (0.26%) T-SQL
12 1 (0.13%) Apex Code
12 1 (0.13%) Kusto Query Language
12 1 (0.13%) TypeScript
12 1 (0.13%) VB.NET
12 1 (0.13%) VBA
Qualifications
1 226 (29.66%) Security Cleared
2 182 (23.88%) SC Cleared
3 71 (9.32%) Degree
4 49 (6.43%) DV Cleared
5 33 (4.33%) ITIL Certification
6 19 (2.49%) PMP
7 18 (2.36%) PMI Certification
8 14 (1.84%) BPSS Clearance
8 14 (1.84%) PRINCE2 Practitioner
9 13 (1.71%) Microsoft Certification
10 10 (1.31%) ITIL Foundation Certificate
11 9 (1.18%) Azure Certification
11 9 (1.18%) Master's Degree
12 8 (1.05%) Computer Science Degree
12 8 (1.05%) MOS
13 7 (0.92%) DBS Check
13 7 (0.92%) ISTQB
14 6 (0.79%) Cisco Certification
15 5 (0.66%) A+ Certification
15 5 (0.66%) CISSP
Quality Assurance & Compliance
1 83 (10.89%) SLA
2 25 (3.28%) GDPR
3 20 (2.62%) Data Quality
4 19 (2.49%) QA
5 13 (1.71%) Accessibility
5 13 (1.71%) ISO/IEC 27001
6 12 (1.57%) PMO
7 9 (1.18%) ISO/IEC 20000
8 8 (1.05%) NCSC
9 6 (0.79%) GRC
10 5 (0.66%) Actionable Recommendations
10 5 (0.66%) Cyber Essentials
10 5 (0.66%) Sarbanes-Oxley
11 4 (0.52%) COBIT
11 4 (0.52%) WCAG
12 3 (0.39%) Government Security Classifications
12 3 (0.39%) NIST
12 3 (0.39%) PCI DSS
13 2 (0.26%) ITGC
13 2 (0.26%) P3O
System Software
1 57 (7.48%) Active Directory
2 14 (1.84%) VMware Infrastructure
3 7 (0.92%) Docker
3 7 (0.92%) Hyper-V
4 4 (0.52%) VMware NSX
5 2 (0.26%) Virtual Machines
5 2 (0.26%) vSphere
6 1 (0.13%) Microsoft Virtual Server
6 1 (0.13%) NFS
6 1 (0.13%) Slurm Workload Manager
6 1 (0.13%) Virtual Desktop
6 1 (0.13%) Virtual Servers
6 1 (0.13%) XenDesktop
Systems Management
1 30 (3.94%) Microsoft Intune
2 17 (2.23%) SCCM
3 12 (1.57%) Ansible
4 10 (1.31%) Terraform
5 8 (1.05%) Grafana
6 7 (0.92%) Kubernetes
7 3 (0.39%) Amdocs OSS
7 3 (0.39%) HP ALM
7 3 (0.39%) Single Sign-On
8 2 (0.26%) Jamf Pro
8 2 (0.26%) Nagios
8 2 (0.26%) NetBackup
8 2 (0.26%) Prometheus
8 2 (0.26%) SCOM
8 2 (0.26%) SCOrch
8 2 (0.26%) WSUS
9 1 (0.13%) SCSM
9 1 (0.13%) SnapMirror
9 1 (0.13%) Tivoli
9 1 (0.13%) WMI
Vendors
1 130 (17.06%) Microsoft
2 106 (13.91%) ServiceNow
3 37 (4.86%) SAP
4 32 (4.20%) Oracle
5 23 (3.02%) VMware
6 22 (2.89%) Remedy
7 21 (2.76%) Salesforce
8 13 (1.71%) Citrix
9 11 (1.44%) Google
10 10 (1.31%) Cisco
10 10 (1.31%) Zscaler
11 9 (1.18%) Adobe
11 9 (1.18%) BMC
12 7 (0.92%) Apple
12 7 (0.92%) Atlassian
12 7 (0.92%) Red Hat
12 7 (0.92%) Veeam
13 6 (0.79%) Genesys
13 6 (0.79%) Palo Alto
13 6 (0.79%) Workday
599 Service Delivery jobs in England