Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 6 May 2026, with comparisons to the same periods in the previous two years.

6 months to
6 May 2026
Same period 2025 Same period 2024
Rank 138 106 105
Rank change year-on-year -32 -1 +12
Contract jobs citing Service Delivery 762 592 790
As % of all contract jobs in England 1.87% 2.43% 2.14%
As % of the Processes & Methodologies category 2.21% 2.66% 2.47%
Number of daily rates quoted 473 364 479
10th Percentile £238 £202 £200
25th Percentile £400 £354 £313
Median daily rate (50th Percentile) £500 £450 £500
Median % change year-on-year +11.11% -10.00% -4.76%
75th Percentile £600 £577 £588
90th Percentile £688 £662 £688
UK median daily rate £500 £450 £475
% change year-on-year +11.11% -5.26% -9.52%
Number of hourly rates quoted 83 75 99
10th Percentile £14.82 £12.26 £14.00
25th Percentile £16.35 £14.84 £14.16
Median hourly rate £17.10 £16.23 £14.80
Median % change year-on-year +5.36% +9.66% -39.12%
75th Percentile £22.46 £23.00 £16.85
90th Percentile £75.90 £28.60 £26.78
UK median hourly rate £17.69 £15.87 £14.80
% change year-on-year +11.50% +7.20% -39.89%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 34,459 22,249 31,937
As % of all contract IT jobs advertised in England 84.78% 91.20% 86.61%
Number of daily rates quoted 21,987 14,574 20,950
10th Percentile £319 £310 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £510 £525 £525
Median % change year-on-year -2.86% - -4.55%
75th Percentile £614 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £520 £525
% change year-on-year -3.85% -0.95% -4.55%
Number of hourly rates quoted 2,148 932 2,245
10th Percentile £15.36 £14.67 £12.92
25th Percentile £20.35 £18.50 £16.00
Median hourly rate £45.46 £30.00 £36.05
Median % change year-on-year +51.53% -16.77% -0.96%
75th Percentile £67.50 £63.75 £60.00
90th Percentile £80.00 £75.00 £72.50
UK median hourly rate £41.56 £29.00 £35.95
% change year-on-year +43.29% -19.33% +0.42%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 6 May 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 6 May 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 6 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +6 296 £525 +2.44% 165
South East +2 163 £500 +11.11% 171
North of England -40 105 £450 +9.89% 112
Midlands -43 82 £500 +20.92% 89
South West -21 74 £500 +35.14% 52
North West -47 50 £350 -17.65% 61
West Midlands -41 44 £530 +17.78% 52
Yorkshire -37 43 £450 +12.50% 46
East Midlands -13 38 £500 +53.85% 37
East of England -55 34 £425 +123.68% 71
North East -10 14 £450 -43.75% 8
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (3.28%) SharePoint
2 22 (2.89%) Confluence
3 19 (2.49%) Microsoft Exchange
4 4 (0.52%) Adobe Experience Manager
4 4 (0.52%) OpenStack
5 3 (0.39%) Apache Spark
6 2 (0.26%) SAS
7 1 (0.13%) HCL Notes
7 1 (0.13%) LiveCycle
7 1 (0.13%) nginx
7 1 (0.13%) SharePoint 2013
Applications
1 36 (4.72%) Microsoft Excel
2 25 (3.28%) Microsoft Office
3 16 (2.10%) Microsoft PowerPoint
4 6 (0.79%) MS Visio
5 5 (0.66%) Acrobat
6 4 (0.52%) Microsoft Project
6 4 (0.52%) Spreadsheet
7 3 (0.39%) Chatbot
8 2 (0.26%) Adobe After Effects
8 2 (0.26%) Adobe XD
8 2 (0.26%) InVision
8 2 (0.26%) Sketch
8 2 (0.26%) Trello
Business Applications
1 20 (2.62%) Remedy ITSM
2 11 (1.44%) SAP S/4HANA
3 6 (0.79%) Dynamics CRM
3 6 (0.79%) SAP IS-U
4 5 (0.66%) ContrOCC
4 5 (0.66%) Maximo
5 4 (0.52%) NEC Housing
6 2 (0.26%) NetSuite
6 2 (0.26%) Oracle Applications
6 2 (0.26%) SAP ERP
6 2 (0.26%) SAP HCM
6 2 (0.26%) SAP Payroll
6 2 (0.26%) Sparx Enterprise Architect
7 1 (0.13%) Alphatax
7 1 (0.13%) assyst
7 1 (0.13%) Dynamics GP
7 1 (0.13%) iTrent
7 1 (0.13%) Salesforce CRM
7 1 (0.13%) SystmOne
7 1 (0.13%) Unit4 Business World
Cloud Services
1 103 (13.52%) Azure
2 90 (11.81%) Microsoft 365
3 59 (7.74%) AWS
4 48 (6.30%) Power Platform
5 30 (3.94%) SaaS
6 29 (3.81%) Entra ID
7 21 (2.76%) GCP
8 16 (2.10%) SuccessFactors
9 14 (1.84%) Azure DevOps
10 13 (1.71%) PaaS
11 11 (1.44%) Power Automate
12 9 (1.18%) Google Workspace
12 9 (1.18%) IaaS
12 9 (1.18%) Virtual Private Cloud
13 8 (1.05%) OCI
14 7 (0.92%) Dynamics 365
14 7 (0.92%) Microsoft Copilot
15 6 (0.79%) GitHub
15 6 (0.79%) PowerApps
16 5 (0.66%) OpenShift
Communications & Networking
1 27 (3.54%) Firewall
2 25 (3.28%) VPN
3 21 (2.76%) WAN
4 16 (2.10%) TCP/IP
5 15 (1.97%) DNS
6 13 (1.71%) LAN
7 12 (1.57%) DHCP
8 11 (1.44%) SD-WAN
9 8 (1.05%) ATM
9 8 (1.05%) Internet
9 8 (1.05%) Wi-Fi
10 7 (0.92%) MPLS
10 7 (0.92%) Network Security
11 6 (0.79%) Diameter Protocol
11 6 (0.79%) VoLTE
11 6 (0.79%) VoWiFi
11 6 (0.79%) Wireless
12 5 (0.66%) DMZ
12 5 (0.66%) Radio Access Network
13 4 (0.52%) 5G
Database & Business Intelligence
1 34 (4.46%) Power BI
2 15 (1.97%) SQL Server
3 9 (1.18%) MySQL
4 8 (1.05%) Tableau
5 7 (0.92%) Data Warehouse
5 7 (0.92%) Relational Database
6 5 (0.66%) MongoDB
6 5 (0.66%) PostgreSQL
7 4 (0.52%) Data Mining
7 4 (0.52%) NoSQL
7 4 (0.52%) Oracle Database
8 3 (0.39%) Metadata
8 3 (0.39%) Oracle Reports
8 3 (0.39%) RDBMS
8 3 (0.39%) SQL Server Integration Services
9 2 (0.26%) Amazon Athena
9 2 (0.26%) Amazon RDS
9 2 (0.26%) Flink
9 2 (0.26%) Geospatial Data
9 2 (0.26%) TimescaleDB
Development Applications
1 55 (7.22%) JIRA
2 11 (1.44%) Git
3 6 (0.79%) GitLab
3 6 (0.79%) Maven
4 4 (0.52%) Jenkins
4 4 (0.52%) ScriptRunner
5 3 (0.39%) TestRail
6 2 (0.26%) Axure RP
6 2 (0.26%) CircleCI
6 2 (0.26%) Cypress.io
6 2 (0.26%) Robot Framework
6 2 (0.26%) Selenium
7 1 (0.13%) Cucumber
7 1 (0.13%) Eclipse
7 1 (0.13%) gulp
7 1 (0.13%) MSI
7 1 (0.13%) Postman
7 1 (0.13%) SonarQube
7 1 (0.13%) SQL Server Management Studio (SSMS)
7 1 (0.13%) Yeoman
General
1 275 (36.09%) Social Skills
2 134 (17.59%) Finance
3 119 (15.62%) Public Sector
4 115 (15.09%) Analytical Skills
5 38 (4.99%) Local Government
6 29 (3.81%) Organisational Skills
7 26 (3.41%) Banking
7 26 (3.41%) Retail
8 25 (3.28%) Legal
9 16 (2.10%) Influencing Skills
9 16 (2.10%) Telecoms
10 14 (1.84%) Inclusion and Diversity
11 13 (1.71%) Documentation Skills
11 13 (1.71%) Presentation Skills
12 10 (1.31%) Police
13 9 (1.18%) Military
14 8 (1.05%) Billing
14 8 (1.05%) Investment Banking
15 7 (0.92%) Law
15 7 (0.92%) Marketing
Job Titles
1 114 (14.96%) Analyst
1 114 (14.96%) Service Manager
2 88 (11.55%) Delivery Manager
3 69 (9.06%) Service Delivery Manager
4 62 (8.14%) Senior
5 56 (7.35%) Lead
6 55 (7.22%) Architect
7 41 (5.38%) IT Manager
8 25 (3.28%) Consultant
8 25 (3.28%) Developer
8 25 (3.28%) IT Support
9 24 (3.15%) Project Manager
10 23 (3.02%) Administrator
10 23 (3.02%) Service Analyst
11 19 (2.49%) Business Analyst
11 19 (2.49%) IT Services Manager
11 19 (2.49%) Senior Manager
12 18 (2.36%) Designer
12 18 (2.36%) Support Engineer
13 17 (2.23%) Support Analyst
Libraries, Frameworks & Software Standards
1 25 (3.28%) REST
2 14 (1.84%) Oracle Fusion
3 13 (1.71%) CSS
4 11 (1.44%) AngularJS
5 9 (1.18%) Middleware
6 8 (1.05%) HTML
6 8 (1.05%) SOAP
6 8 (1.05%) XML
7 7 (0.92%) Spring
8 6 (0.79%) .NET
8 6 (0.79%) Web Services
9 4 (0.52%) Bootstrap
9 4 (0.52%) J2EE
9 4 (0.52%) jQuery
9 4 (0.52%) Kafka
9 4 (0.52%) Microsoft Graph
9 4 (0.52%) Sass
9 4 (0.52%) Spring MVC
10 3 (0.39%) Node.js
10 3 (0.39%) Spring Boot
Miscellaneous
1 54 (7.09%) Onboarding
2 27 (3.54%) Product Ownership
3 23 (3.02%) Management Information System
4 21 (2.76%) CMDB
5 20 (2.62%) Self-Motivation
6 16 (2.10%) Data Centre
7 15 (1.97%) Virtual Team
8 14 (1.84%) Enterprise Software
9 13 (1.71%) Cloud Native
10 11 (1.44%) Analytical Mindset
11 10 (1.31%) Driving Licence
12 9 (1.18%) Data Protection Act
12 9 (1.18%) Legacy Systems
12 9 (1.18%) NHS
12 9 (1.18%) Public Cloud
12 9 (1.18%) Security Posture
13 8 (1.05%) Hybrid Cloud
14 7 (0.92%) PKI
14 7 (0.92%) Private Cloud
14 7 (0.92%) Smartphone
Operating Systems
1 97 (12.73%) Windows
2 29 (3.81%) Linux
3 24 (3.15%) Windows Server
4 19 (2.49%) Windows 10
5 15 (1.97%) Android
6 12 (1.57%) Unix
7 10 (1.31%) Apple iOS
8 7 (0.92%) Mac OS
9 5 (0.66%) Red Hat Enterprise Linux
10 2 (0.26%) CentOS
10 2 (0.26%) VMS
10 2 (0.26%) Windows Server 2016
10 2 (0.26%) Windows Server 2019
11 1 (0.13%) Data ONTAP
11 1 (0.13%) Oracle Linux
11 1 (0.13%) Rocky
11 1 (0.13%) Solaris
11 1 (0.13%) Windows Server 2012
Processes & Methodologies
1 237 (31.10%) ITIL
2 199 (26.12%) Continuous Improvement
3 166 (21.78%) Agile
4 163 (21.39%) Service Management
5 160 (21.00%) Stakeholder Management
6 156 (20.47%) Problem-Solving
7 150 (19.69%) ITSM
8 95 (12.47%) Stakeholder Engagement
9 92 (12.07%) Change Management
10 72 (9.45%) Roadmaps
11 68 (8.92%) Project Management
12 66 (8.66%) Project Delivery
13 64 (8.40%) Decision-Making
14 62 (8.14%) Customer Service
14 62 (8.14%) Incident Management
15 58 (7.61%) Service Design
16 57 (7.48%) DevOps
17 50 (6.56%) Migration
18 48 (6.30%) Process Improvement
19 47 (6.17%) Problem Management
Programming Languages
1 37 (4.86%) SQL
2 29 (3.81%) PowerShell
3 27 (3.54%) Java
3 27 (3.54%) JavaScript
4 21 (2.76%) Python
5 6 (0.79%) C#
6 5 (0.66%) Kotlin
7 4 (0.52%) Bash
7 4 (0.52%) TypeScript
8 3 (0.39%) Bicep
8 3 (0.39%) Groovy
8 3 (0.39%) Shell Script
9 2 (0.26%) C++
9 2 (0.26%) Go
9 2 (0.26%) T-SQL
10 1 (0.13%) ABAP
10 1 (0.13%) Apex Code
10 1 (0.13%) Scala
10 1 (0.13%) VB.NET
10 1 (0.13%) VBA
Qualifications
1 216 (28.35%) Security Cleared
2 161 (21.13%) SC Cleared
3 50 (6.56%) Degree
4 47 (6.17%) DV Cleared
5 26 (3.41%) ITIL Certification
6 24 (3.15%) PMP
7 19 (2.49%) PMI Certification
8 13 (1.71%) Azure Certification
9 12 (1.57%) Microsoft Certification
10 11 (1.44%) DBS Check
10 11 (1.44%) ITIL Foundation Certificate
11 9 (1.18%) BPSS Clearance
11 9 (1.18%) Master's Degree
12 7 (0.92%) CISSP
12 7 (0.92%) ISTQB
13 6 (0.79%) CISA
13 6 (0.79%) Computer Science Degree
14 5 (0.66%) NVQ Level 3
15 4 (0.52%) OSCP
15 4 (0.52%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 67 (8.79%) SLA
2 25 (3.28%) Data Quality
2 25 (3.28%) GDPR
3 19 (2.49%) QA
4 16 (2.10%) Accessibility
5 14 (1.84%) ISO/IEC 27001
6 11 (1.44%) GRC
7 10 (1.31%) ISO/IEC 20000
7 10 (1.31%) NCSC
7 10 (1.31%) PMO
8 7 (0.92%) Cyber Essentials
9 6 (0.79%) WCAG
10 5 (0.66%) Actionable Recommendations
11 4 (0.52%) COBIT
11 4 (0.52%) NIST
11 4 (0.52%) PCI DSS
11 4 (0.52%) Sarbanes-Oxley
12 3 (0.39%) Government Security Classifications
13 1 (0.13%) NIST 800
13 1 (0.13%) P3O
System Software
1 48 (6.30%) Active Directory
2 16 (2.10%) VMware Infrastructure
3 8 (1.05%) Docker
4 7 (0.92%) Hyper-V
5 6 (0.79%) VMware NSX
6 4 (0.52%) vSphere
7 2 (0.26%) Virtual Machines
8 1 (0.13%) Microsoft Virtual Server
8 1 (0.13%) NFS
8 1 (0.13%) Slurm Workload Manager
8 1 (0.13%) UAG
8 1 (0.13%) Virtual Desktop
8 1 (0.13%) Virtual Servers
8 1 (0.13%) VMware ESXi
8 1 (0.13%) XenDesktop
Systems Management
1 27 (3.54%) Microsoft Intune
2 14 (1.84%) Kubernetes
2 14 (1.84%) Terraform
3 13 (1.71%) SCCM
4 10 (1.31%) Ansible
5 7 (0.92%) Grafana
6 5 (0.66%) WSUS
7 4 (0.52%) Single Sign-On
8 3 (0.39%) HP ALM
8 3 (0.39%) SCOM
8 3 (0.39%) SCSM
9 2 (0.26%) Amdocs OSS
9 2 (0.26%) FortiGate
9 2 (0.26%) Nagios
9 2 (0.26%) Prometheus
10 1 (0.13%) Active Directory Federation Services
10 1 (0.13%) Opsgenie
10 1 (0.13%) SnapMirror
10 1 (0.13%) SnapVault
10 1 (0.13%) vCenter Server
Vendors
1 131 (17.19%) Microsoft
2 126 (16.54%) ServiceNow
3 34 (4.46%) SAP
4 32 (4.20%) Oracle
5 28 (3.67%) VMware
6 23 (3.02%) Remedy
7 21 (2.76%) Salesforce
8 14 (1.84%) Cisco
9 11 (1.44%) Adobe
9 11 (1.44%) Zscaler
10 10 (1.31%) Google
10 10 (1.31%) Workday
11 9 (1.18%) Citrix
11 9 (1.18%) Veeam
12 8 (1.05%) Splunk
13 7 (0.92%) Apple
13 7 (0.92%) Bloomberg
13 7 (0.92%) BMC
13 7 (0.92%) ConnectWise
13 7 (0.92%) HP