Service Delivery Contract Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 11 January 2026, with comparisons to the same periods in the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 125 119 108
Rank change year-on-year -6 -11 +32
Contract jobs citing Service Delivery 688 569 798
As % of all contract jobs in England 2.21% 2.11% 2.19%
As % of the Processes & Methodologies category 2.50% 2.37% 2.49%
Number of daily rates quoted 381 317 532
10th Percentile £198 £223 £205
25th Percentile £313 £363 £363
Median daily rate (50th Percentile) £450 £500 £500
Median % change year-on-year -10.00% - -
75th Percentile £575 £600 £600
90th Percentile £650 £700 £718
UK median daily rate £450 £500 £500
% change year-on-year -10.00% - -3.15%
Number of hourly rates quoted 111 65 77
10th Percentile £15.50 £15.40 £13.41
25th Percentile £16.35 £15.62 £14.16
Median hourly rate £20.71 £16.23 £17.50
Median % change year-on-year +27.60% -7.26% -15.66%
75th Percentile £42.50 £21.46 £60.39
90th Percentile £60.00 £30.70 £76.25
UK median hourly rate £17.87 £16.23 £18.92
% change year-on-year +10.10% -14.23% -7.70%

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,490 23,991 31,990
As % of all contract IT jobs advertised in England 88.32% 89.05% 87.86%
Number of daily rates quoted 17,508 14,731 21,614
10th Percentile £304 £310 £305
25th Percentile £409 £413 £425
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% -2.27%
75th Percentile £625 £650 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,729 768 1,481
10th Percentile £15.16 £15.59 £14.25
25th Percentile £17.88 £20.50 £18.93
Median hourly rate £25.15 £34.75 £42.50
Median % change year-on-year -27.63% -18.24% +21.43%
75th Percentile £57.50 £63.75 £65.00
90th Percentile £69.99 £75.00 £77.00
UK median hourly rate £25.15 £32.50 £40.50
% change year-on-year -22.62% -19.75% +16.41%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Service Delivery.

Contractor daily rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 11 January 2026.

Daily rate histogram for Service Delivery in England

Service Delivery
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Service Delivery.

Contractor hourly rate distribution trend for jobs in England citing Service Delivery

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 11 January 2026.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London 0 233 £500 -9.09% 109
North of England +31 145 £449 +23.72% 113
South West +18 96 £391 -15.86% 65
South East -3 96 £450 -5.26% 166
North West +18 92 £425 +34.92% 59
Midlands -21 85 £402 -9.46% 88
West Midlands -22 46 £366 -22.57% 53
East Midlands -6 39 £450 +27.48% 35
Yorkshire -19 37 £450 -6.15% 39
East of England -51 23 £425 -19.05% 56
North East +3 16 £450 -43.75% 15
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (3.49%) SharePoint
2 23 (3.34%) Confluence
3 22 (3.20%) Microsoft Exchange
4 5 (0.73%) Exchange Server 2010
5 2 (0.29%) WebLogic
5 2 (0.29%) WebSphere
5 2 (0.29%) WildFly
6 1 (0.15%) Apache Spark
6 1 (0.15%) Camunda
6 1 (0.15%) CMS
6 1 (0.15%) Documentum
6 1 (0.15%) HCL Notes
6 1 (0.15%) Moodle
6 1 (0.15%) nginx
6 1 (0.15%) SharePoint 2013
Applications
1 49 (7.12%) Microsoft Office
2 41 (5.96%) Microsoft Excel
3 16 (2.33%) Microsoft PowerPoint
4 5 (0.73%) Acrobat
4 5 (0.73%) Microsoft Project
5 4 (0.58%) MS Visio
6 3 (0.44%) Chatbot
7 2 (0.29%) Adobe After Effects
7 2 (0.29%) Adobe XD
7 2 (0.29%) InVision
7 2 (0.29%) Sketch
7 2 (0.29%) Trello
8 1 (0.15%) Spreadsheet
Business Applications
1 20 (2.91%) Remedy ITSM
2 8 (1.16%) Dynamics CRM
2 8 (1.16%) SAP S/4HANA
3 4 (0.58%) assyst
3 4 (0.58%) Maximo
3 4 (0.58%) SAP IS-U
4 3 (0.44%) Kondor
4 3 (0.44%) NetSuite
4 3 (0.44%) SAP ERP
5 2 (0.29%) ContrOCC
5 2 (0.29%) iTrent
5 2 (0.29%) Oracle EBS
5 2 (0.29%) Unit4 Business World
6 1 (0.15%) IntelliMatch
6 1 (0.15%) NEC Housing
6 1 (0.15%) Salesforce CRM
6 1 (0.15%) SAP HCM
6 1 (0.15%) SAP Payroll
6 1 (0.15%) Sparx Enterprise Architect
6 1 (0.15%) SystmOne
Cloud Services
1 83 (12.06%) Azure
2 79 (11.48%) Microsoft 365
3 41 (5.96%) AWS
4 25 (3.63%) SaaS
5 22 (3.20%) Power Platform
6 19 (2.76%) Azure DevOps
7 17 (2.47%) Entra ID
8 16 (2.33%) Power Automate
9 10 (1.45%) GCP
9 10 (1.45%) SuccessFactors
10 9 (1.31%) OneDrive
11 7 (1.02%) GitHub
12 6 (0.87%) Amazon CloudWatch
12 6 (0.87%) Dynamics 365
12 6 (0.87%) Serverless
13 5 (0.73%) Azure Monitor
13 5 (0.73%) GitHub Actions
13 5 (0.73%) Google Workspace
13 5 (0.73%) OpenShift
14 4 (0.58%) npm
Communications & Networking
1 26 (3.78%) Firewall
2 23 (3.34%) DNS
3 21 (3.05%) TCP/IP
3 21 (3.05%) VPN
4 19 (2.76%) DHCP
5 13 (1.89%) PABX
6 12 (1.74%) WAN
7 11 (1.60%) Wi-Fi
8 9 (1.31%) LAN
9 7 (1.02%) Network Security
10 6 (0.87%) Wireless
11 4 (0.58%) AMQP
11 4 (0.58%) BGP
12 3 (0.44%) SD-WAN
12 3 (0.44%) Software-Defined Networking
12 3 (0.44%) VLAN
13 2 (0.29%) HTTP
13 2 (0.29%) Internet
13 2 (0.29%) Intrusion Detection
13 2 (0.29%) NetScaler
Database & Business Intelligence
1 14 (2.03%) Power BI
2 11 (1.60%) Relational Database
3 8 (1.16%) SQL Server
4 6 (0.87%) Data Warehouse
4 6 (0.87%) Metadata
4 6 (0.87%) RDBMS
4 6 (0.87%) Tableau
5 5 (0.73%) Electronic Patient Records
6 4 (0.58%) MongoDB
6 4 (0.58%) MySQL
6 4 (0.58%) Oracle Database
6 4 (0.58%) PostgreSQL
7 3 (0.44%) Looker
8 2 (0.29%) Amazon Athena
8 2 (0.29%) DTS
9 1 (0.15%) BigQuery
9 1 (0.15%) Hadoop
9 1 (0.15%) Oracle Reports
9 1 (0.15%) PowerPivot
9 1 (0.15%) Redis
Development Applications
1 65 (9.45%) JIRA
2 15 (2.18%) Git
3 11 (1.60%) Jenkins
4 8 (1.16%) Postman
5 6 (0.87%) GitLab
6 4 (0.58%) Maven
7 2 (0.29%) Axure RP
7 2 (0.29%) CircleCI
7 2 (0.29%) TestRail
8 1 (0.15%) Bitbucket
8 1 (0.15%) Cucumber
8 1 (0.15%) Cypress.io
8 1 (0.15%) Eclipse
8 1 (0.15%) gulp
8 1 (0.15%) MLflow
8 1 (0.15%) REST Assured
8 1 (0.15%) Selenium
8 1 (0.15%) SoapUI
8 1 (0.15%) TestDirector
8 1 (0.15%) Yeoman
General
1 323 (46.95%) Social Skills
2 116 (16.86%) Public Sector
3 114 (16.57%) Finance
4 99 (14.39%) Analytical Skills
5 40 (5.81%) Organisational Skills
6 28 (4.07%) Retail
7 27 (3.92%) Telecoms
8 23 (3.34%) Legal
8 23 (3.34%) Manufacturing
9 22 (3.20%) Documentation Skills
9 22 (3.20%) Marketing
10 21 (3.05%) Influencing Skills
11 20 (2.91%) Local Government
12 17 (2.47%) Banking
13 15 (2.18%) Electronics
13 15 (2.18%) Inclusion and Diversity
14 10 (1.45%) Military
15 7 (1.02%) Presentation Skills
16 6 (0.87%) Billing
17 5 (0.73%) Law
Job Titles
1 150 (21.80%) Analyst
2 81 (11.77%) Lead
3 74 (10.76%) Service Manager
4 43 (6.25%) Delivery Manager
5 41 (5.96%) Support Analyst
6 40 (5.81%) Senior
7 37 (5.38%) Service Delivery Manager
8 34 (4.94%) IT Support
9 32 (4.65%) Business Analyst
10 31 (4.51%) 2nd Line Support
11 27 (3.92%) Support Engineer
12 26 (3.78%) Service Analyst
13 23 (3.34%) Architect
13 23 (3.34%) IT Manager
14 21 (3.05%) 1st/2nd Line Support
14 21 (3.05%) Administrator
15 20 (2.91%) IT Analyst
16 19 (2.76%) Consultant
17 18 (2.62%) Desktop Support
18 17 (2.47%) Team Leader
Libraries, Frameworks & Software Standards
1 19 (2.76%) REST
2 12 (1.74%) HTML
3 10 (1.45%) SOAP
4 9 (1.31%) CSS
5 7 (1.02%) Kafka
5 7 (1.02%) XML
6 6 (0.87%) AngularJS
6 6 (0.87%) Middleware
6 6 (0.87%) RESTful
7 5 (0.73%) JSON
7 5 (0.73%) Oracle Fusion
8 4 (0.58%) Bootstrap
8 4 (0.58%) LangChain
8 4 (0.58%) LangGraph
8 4 (0.58%) SailPoint
9 3 (0.44%) NumPy
9 3 (0.44%) Pandas
9 3 (0.44%) Play Framework
9 3 (0.44%) scikit-learn
9 3 (0.44%) Semantic Kernel
Miscellaneous
1 38 (5.52%) Onboarding
2 32 (4.65%) Management Information System
3 29 (4.22%) Self-Motivation
4 27 (3.92%) Product Ownership
5 26 (3.78%) Virtual Team
6 22 (3.20%) CMDB
7 18 (2.62%) Smartphone
8 16 (2.33%) Enterprise Software
9 15 (2.18%) Data Centre
9 15 (2.18%) Driving Licence
10 12 (1.74%) NHS
11 9 (1.31%) Legacy Systems
11 9 (1.31%) Security Posture
12 7 (1.02%) Security Operations Centre
12 7 (1.02%) Team-Oriented Environment
13 6 (0.87%) Public Cloud
14 5 (0.73%) Cloud Native
14 5 (0.73%) Data Protection Act
14 5 (0.73%) Hybrid Cloud
14 5 (0.73%) PKI
Operating Systems
1 95 (13.81%) Windows
2 21 (3.05%) Windows 10
3 19 (2.76%) Linux
4 18 (2.62%) Windows Server
5 11 (1.60%) Android
6 10 (1.45%) Unix
7 8 (1.16%) Apple iOS
7 8 (1.16%) Red Hat Enterprise Linux
8 6 (0.87%) Mac OS
9 4 (0.58%) CentOS
10 2 (0.29%) VMS
11 1 (0.15%) AIX
11 1 (0.15%) Data ONTAP
11 1 (0.15%) Solaris
Processes & Methodologies
1 226 (32.85%) ITIL
2 174 (25.29%) Continuous Improvement
3 171 (24.85%) Problem-Solving
4 160 (23.26%) Agile
5 136 (19.77%) ITSM
6 119 (17.30%) Customer Service
7 117 (17.01%) Service Management
8 110 (15.99%) Stakeholder Management
9 107 (15.55%) Change Management
10 93 (13.52%) Stakeholder Engagement
11 79 (11.48%) DevOps
12 65 (9.45%) Project Delivery
13 64 (9.30%) Project Management
14 60 (8.72%) User Experience
15 59 (8.58%) Roadmaps
16 57 (8.28%) Service Design
17 56 (8.14%) Cybersecurity
18 54 (7.85%) Coaching
19 49 (7.12%) Incident Management
20 44 (6.40%) Data Protection
Programming Languages
1 36 (5.23%) PowerShell
2 29 (4.22%) Python
3 26 (3.78%) SQL
4 20 (2.91%) Java
5 15 (2.18%) JavaScript
6 7 (1.02%) Bash
7 5 (0.73%) Shell Script
8 3 (0.44%) Perl
8 3 (0.44%) Scala
9 2 (0.29%) Bicep
9 2 (0.29%) Go
10 1 (0.15%) Apex Code
10 1 (0.15%) C#
10 1 (0.15%) Kusto Query Language
10 1 (0.15%) PL/SQL
10 1 (0.15%) TypeScript
Qualifications
1 185 (26.89%) Security Cleared
2 163 (23.69%) SC Cleared
3 56 (8.14%) Degree
4 35 (5.09%) ITIL Certification
5 24 (3.49%) DV Cleared
6 15 (2.18%) BPSS Clearance
6 15 (2.18%) Microsoft Certification
7 14 (2.03%) PRINCE2 Practitioner
8 11 (1.60%) MOS
9 8 (1.16%) CISSP
9 8 (1.16%) ITIL Foundation Certificate
9 8 (1.16%) MCP
9 8 (1.16%) PMI Certification
10 7 (1.02%) A+ Certification
10 7 (1.02%) Computer Science Degree
10 7 (1.02%) PMP
11 6 (0.87%) Cisco Certification
12 5 (0.73%) CCNA
12 5 (0.73%) CISM
12 5 (0.73%) MCDST
Quality Assurance & Compliance
1 80 (11.63%) SLA
2 24 (3.49%) GDPR
3 15 (2.18%) ISO/IEC 27001
3 15 (2.18%) QA
4 14 (2.03%) Accessibility
4 14 (2.03%) PMO
5 8 (1.16%) Cyber Essentials
5 8 (1.16%) Data Quality
6 5 (0.73%) NIST
7 4 (0.58%) NCSC
7 4 (0.58%) WCAG
8 3 (0.44%) Actionable Recommendations
8 3 (0.44%) COBIT
8 3 (0.44%) PCI DSS
8 3 (0.44%) Sarbanes-Oxley
9 2 (0.29%) ITGC
10 1 (0.15%) HIPAA
10 1 (0.15%) ISO 9001
10 1 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.15%) P3O
System Software
1 62 (9.01%) Active Directory
2 11 (1.60%) Docker
3 6 (0.87%) VMware Infrastructure
4 3 (0.44%) VMware NSX
5 2 (0.29%) Hyper-V
5 2 (0.29%) Slurm Workload Manager
5 2 (0.29%) Virtual Machines
6 1 (0.15%) NFS
6 1 (0.15%) vSphere
Systems Management
1 24 (3.49%) Microsoft Intune
2 18 (2.62%) SCCM
3 15 (2.18%) Terraform
4 12 (1.74%) Ansible
5 10 (1.45%) Kubernetes
6 8 (1.16%) Grafana
6 8 (1.16%) SCOM
7 7 (1.02%) HP SiteScope
8 4 (0.58%) Single Sign-On
9 3 (0.44%) NetBackup
10 2 (0.29%) HP ALM
10 2 (0.29%) Nagios
10 2 (0.29%) SCOrch
11 1 (0.15%) Amdocs OSS
11 1 (0.15%) Computer Emergency Response Teams
11 1 (0.15%) Jamf Pro
11 1 (0.15%) Kibana
11 1 (0.15%) Prometheus
11 1 (0.15%) SnapMirror
11 1 (0.15%) SnapVault
Vendors
1 139 (20.20%) Microsoft
2 80 (11.63%) ServiceNow
3 42 (6.10%) SAP
4 23 (3.34%) Remedy
5 22 (3.20%) Oracle
6 17 (2.47%) Salesforce
7 14 (2.03%) Google
8 12 (1.74%) Cisco
8 12 (1.74%) Citrix
8 12 (1.74%) Splunk
9 10 (1.45%) Apple
9 10 (1.45%) VMware
10 9 (1.31%) Palo Alto
11 8 (1.16%) Adobe
11 8 (1.16%) Mitel
12 7 (1.02%) Atlassian
13 6 (0.87%) BMC
13 6 (0.87%) Genesys
13 6 (0.87%) Veeam
13 6 (0.87%) Zscaler