Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North East
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 88 41 61
Rank change year-on-year -47 +20 +35
Permanent jobs citing Service Delivery 30 63 64
As % of all permanent IT jobs advertised in the North East 1.93% 5.55% 4.24%
As % of the Processes & Methodologies category 2.09% 6.00% 4.84%
Number of salaries quoted 26 46 57
North East median annual salary £50,000 £37,750 £37,000
Median salary % change year-on-year +32.45% +2.03% -17.78%
10th Percentile £25,125 £26,250 £16,250
90th Percentile £61,250 £71,250 £50,800
England median annual salary £50,160 £47,500 £50,000
% change year-on-year +5.60% -5.00% +3.31%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,433 1,050 1,322
As % of all permanent IT jobs advertised in the North East 91.98% 92.51% 87.55%
Number of salaries quoted 1,173 907 1,155
North East median annual salary £40,000 £37,500 £38,000
Median salary % change year-on-year +6.67% -1.32% -5.00%
10th Percentile £22,500 £22,750 £23,750
90th Percentile £60,250 £56,000 £62,500
England median annual salary £50,000 £50,000 £50,000

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Delivery in the North East over the 6 months to 20 August 2018.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Durham +7 18 £52,500 -22.22% 1
Tyne and Wear -52 12 £42,500 +13.33% 8
Service Delivery
England

For the 6 months to 20 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for Service Delivery.

1 11 (36.67%) ITIL
1 11 (36.67%) Agile Software Development
2 9 (30.00%) .NET
2 9 (30.00%) SQL Server
2 9 (30.00%) IIS
2 9 (30.00%) SharePoint
2 9 (30.00%) Microsoft
2 9 (30.00%) Finance
3 8 (26.67%) Lotus
3 8 (26.67%) IBM Notes
3 8 (26.67%) XML
3 8 (26.67%) PowerShell
3 8 (26.67%) Microsoft Azure
3 8 (26.67%) Waterfall
4 7 (23.33%) Scrum
5 6 (20.00%) Stakeholder Management
5 6 (20.00%) Service Management
5 6 (20.00%) Project Management
5 6 (20.00%) Web Services
5 6 (20.00%) Windows
5 6 (20.00%) .NET Framework
6 5 (16.67%) SQL Server Integration Services
6 5 (16.67%) InfoPath
6 5 (16.67%) SQL Server Reporting Services
6 5 (16.67%) SQL Server Analysis Services
6 5 (16.67%) Kanban
6 5 (16.67%) SharePoint 2010
6 5 (16.67%) Stakeholder Engagement
6 5 (16.67%) SQL Server 2012
6 5 (16.67%) Nintex

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (30.00%) IIS
1 9 (30.00%) SharePoint
2 8 (26.67%) IBM Notes
3 5 (16.67%) SharePoint 2010
4 3 (10.00%) Skype for Business
5 1 (3.33%) Apache
5 1 (3.33%) MS Exchange
5 1 (3.33%) SharePoint Server
Applications
1 5 (16.67%) InfoPath
2 1 (3.33%) Microsoft Excel
2 1 (3.33%) Microsoft Office
2 1 (3.33%) Microsoft PowerPoint
Business Applications
1 1 (3.33%) Dynamics AX
Cloud Services
1 8 (26.67%) Microsoft Azure
2 3 (10.00%) Office 365
3 1 (3.33%) Amazon AWS
3 1 (3.33%) Dynamics 365
Communications & Networking
1 3 (10.00%) Skype
2 1 (3.33%) DHCP
2 1 (3.33%) DNS
2 1 (3.33%) LAN
2 1 (3.33%) SAN
2 1 (3.33%) VoIP
2 1 (3.33%) WAN
Database & Business Intelligence
1 9 (30.00%) SQL Server
2 5 (16.67%) SQL Server 2012
2 5 (16.67%) SQL Server 2014
2 5 (16.67%) SQL Server Analysis Services
2 5 (16.67%) SQL Server Integration Services
2 5 (16.67%) SQL Server Reporting Services
3 1 (3.33%) Azure SQL Database
3 1 (3.33%) Data Warehouse
3 1 (3.33%) Oracle Database
3 1 (3.33%) SQL Server 2008
Development Applications
1 1 (3.33%) Visual Studio
General
1 9 (30.00%) Finance
2 3 (10.00%) Retail
3 1 (3.33%) Banking
Job Titles
1 6 (20.00%) Service Manager
2 5 (16.67%) Delivery Manager
2 5 (16.67%) Services Delivery Manager
3 3 (10.00%) IT Manager
3 3 (10.00%) IT Operations Manager
3 3 (10.00%) Operations Manager
3 3 (10.00%) PMO Officer
3 3 (10.00%) Project Management Officer
3 3 (10.00%) Project Officer
3 3 (10.00%) Technical Leader
4 2 (6.67%) Developer
5 1 (3.33%) .NET Developer
5 1 (3.33%) Analyst
5 1 (3.33%) Field Engineer
5 1 (3.33%) Infrastructure Engineer
5 1 (3.33%) IT Support Specialist
5 1 (3.33%) Senior Developer
5 1 (3.33%) Service Analyst
5 1 (3.33%) Support Specialist
5 1 (3.33%) Transition Manager
Libraries, Frameworks & Software Standards
1 9 (30.00%) .NET
2 8 (26.67%) XML
3 6 (20.00%) .NET Framework
3 6 (20.00%) Web Services
4 1 (3.33%) ASP.NET
4 1 (3.33%) HTML
4 1 (3.33%) HTML5
Miscellaneous
1 2 (6.67%) Analytical Skills
2 1 (3.33%) CMDB
2 1 (3.33%) Data Centre
2 1 (3.33%) Driving Licence
2 1 (3.33%) Greenfield Project
Operating Systems
1 6 (20.00%) Windows
2 4 (13.33%) Windows Server
3 1 (3.33%) Linux
3 1 (3.33%) Windows 7
Processes & Methodologies
1 11 (36.67%) Agile Software Development
1 11 (36.67%) ITIL
2 8 (26.67%) Waterfall
3 7 (23.33%) Scrum
4 6 (20.00%) Project Management
4 6 (20.00%) Service Management
4 6 (20.00%) Stakeholder Management
5 5 (16.67%) Kanban
5 5 (16.67%) Stakeholder Engagement
5 5 (16.67%) Workflow
6 4 (13.33%) ITSM
7 3 (10.00%) Acceptance Criteria
7 3 (10.00%) Business Intelligence
7 3 (10.00%) Incident Management
7 3 (10.00%) Mentoring
7 3 (10.00%) Problem Management
7 3 (10.00%) Root Cause Analysis
8 2 (6.67%) SDLC
8 2 (6.67%) Service Delivery Management
9 1 (3.33%) Service Design
Programming Languages
1 8 (26.67%) PowerShell
2 1 (3.33%) C#
2 1 (3.33%) JavaScript
2 1 (3.33%) SQL
Qualifications
1 4 (13.33%) ITIL Certification
2 1 (3.33%) BC Cleared
2 1 (3.33%) BPSS Clearance
2 1 (3.33%) DBS Check
2 1 (3.33%) ITIL Foundation Certificate
2 1 (3.33%) Microsoft Certification
2 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 4 (13.33%) SLA
2 3 (10.00%) PMO
3 1 (3.33%) Disclosure Scotland
System Software
1 1 (3.33%) Active Directory
1 1 (3.33%) Microsoft Virtual Server
1 1 (3.33%) Virtual Servers
1 1 (3.33%) VMware Infrastructure
1 1 (3.33%) VMware Server
Systems Management
1 3 (10.00%) Systems Management Server (SMS)
Vendors
1 9 (30.00%) Microsoft
2 8 (26.67%) Lotus
3 5 (16.67%) Nintex
4 3 (10.00%) Salesforce.com
5 2 (6.67%) Oracle
6 1 (3.33%) Avaya
6 1 (3.33%) Dell
6 1 (3.33%) EMC
6 1 (3.33%) Epicor
6 1 (3.33%) IFS
6 1 (3.33%) McAfee
6 1 (3.33%) Sage
6 1 (3.33%) SAP
6 1 (3.33%) VMware