Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North East
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 90 64 46
Rank change year-on-year -26 -18 +34
Permanent jobs citing Service Delivery 38 42 74
As % of all permanent IT jobs advertised in the North East 2.19% 3.37% 5.64%
As % of the Processes & Methodologies category 2.41% 3.73% 6.36%
Number of salaries quoted 32 33 75
North East median annual salary £50,000 £38,000 £32,000
Median salary % change year-on-year +31.58% +18.75% -24.23%
10th Percentile £22,700 £31,100 £16,250
90th Percentile £62,214 £48,750 £90,000
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,580 1,126 1,164
As % of all permanent IT jobs advertised in the North East 91.22% 90.44% 88.65%
Number of salaries quoted 1,332 1,011 1,011
North East median annual salary £40,000 £36,500 £37,500
Median salary % change year-on-year +9.59% -2.67% -
10th Percentile £22,788 £22,500 £23,125
90th Percentile £62,500 £53,750 £63,750
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Delivery in the North East over the 6 months to 27 May 2018.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -39 18 £45,000 +20.00% 9
Durham +10 16 £50,000 +17.65% 7
Northumberland - 4 £55,000 -
Service Delivery
England

For the 6 months to 27 May 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for Service Delivery.

1 22 (57.89%) ITIL
2 16 (42.11%) Finance
3 15 (39.47%) Stakeholder Management
4 14 (36.84%) Service Management
5 13 (34.21%) Incident Management
6 8 (21.05%) Analytical Skills
7 7 (18.42%) Microsoft Azure
7 7 (18.42%) ITIL Certification
7 7 (18.42%) Windows
8 6 (15.79%) SQL
8 6 (15.79%) Microsoft
8 6 (15.79%) Project Management
8 6 (15.79%) Amazon AWS
8 6 (15.79%) Problem Management
8 6 (15.79%) Retail
8 6 (15.79%) SDLC
8 6 (15.79%) Service Delivery Management
8 6 (15.79%) Problem-Solving
9 5 (13.16%) ITIL V3
9 5 (13.16%) Agile Software Development
9 5 (13.16%) PowerShell
9 5 (13.16%) SLA
9 5 (13.16%) Change Management
9 5 (13.16%) ITSM
10 4 (10.53%) Intranet
10 4 (10.53%) Active Directory
10 4 (10.53%) DHCP
10 4 (10.53%) DNS
10 4 (10.53%) VoIP
10 4 (10.53%) .NET

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.89%) IIS
2 2 (5.26%) Apache
2 2 (5.26%) IBM Notes
2 2 (5.26%) SharePoint
2 2 (5.26%) SharePoint 2010
3 1 (2.63%) MS Exchange
3 1 (2.63%) nginx
3 1 (2.63%) WordPress
Applications
1 2 (5.26%) InfoPath
2 1 (2.63%) Microsoft Excel
2 1 (2.63%) Microsoft Office
2 1 (2.63%) Microsoft PowerPoint
Business Applications
1 1 (2.63%) Dynamics AX
1 1 (2.63%) Oracle EBS
1 1 (2.63%) Oracle ERP
1 1 (2.63%) SAP ERP
Cloud Services
1 7 (18.42%) Microsoft Azure
2 6 (15.79%) Amazon AWS
3 3 (7.89%) G Suite
4 1 (2.63%) Dynamics 365
Communications & Networking
1 4 (10.53%) DHCP
1 4 (10.53%) DNS
1 4 (10.53%) Intranet
1 4 (10.53%) VoIP
2 3 (7.89%) LAN
2 3 (7.89%) VLAN
2 3 (7.89%) WAN
2 3 (7.89%) Wi-Fi
3 2 (5.26%) SAN
4 1 (2.63%) Unified Communications
Database & Business Intelligence
1 4 (10.53%) MySQL
2 2 (5.26%) SQL Server
2 2 (5.26%) SQL Server 2012
2 2 (5.26%) SQL Server 2014
2 2 (5.26%) SQL Server Analysis Services
2 2 (5.26%) SQL Server Integration Services
2 2 (5.26%) SQL Server Reporting Services
3 1 (2.63%) Big Data
3 1 (2.63%) Data Warehouse
3 1 (2.63%) NoSQL
3 1 (2.63%) Oracle Reports
General
1 16 (42.11%) Finance
2 6 (15.79%) Retail
3 1 (2.63%) Banking
3 1 (2.63%) Billing
3 1 (2.63%) Law
3 1 (2.63%) Manufacturing
3 1 (2.63%) Marketing
Job Titles
1 20 (52.63%) Service Manager
2 18 (47.37%) Delivery Manager
2 18 (47.37%) Services Delivery Manager
3 4 (10.53%) Global Services Delivery Manager
4 3 (7.89%) Head of IT
4 3 (7.89%) PMO Officer
4 3 (7.89%) Project Management Officer
4 3 (7.89%) Project Officer
5 2 (5.26%) Analyst
5 2 (5.26%) Client Services Manager
5 2 (5.26%) IT Manager
5 2 (5.26%) IT Services Delivery Manager
5 2 (5.26%) IT Services Manager
5 2 (5.26%) Technical Manager
5 2 (5.26%) Technical Services Manager
6 1 (2.63%) Applications Support
6 1 (2.63%) Field Engineer
6 1 (2.63%) Field Service Engineer
6 1 (2.63%) Senior Developer
6 1 (2.63%) Service Analyst
Libraries, Frameworks & Software Standards
1 4 (10.53%) .NET
2 3 (7.89%) Web Services
3 2 (5.26%) .NET Framework
3 2 (5.26%) XML
Miscellaneous
1 8 (21.05%) Analytical Skills
2 3 (7.89%) Greenfield Project
3 2 (5.26%) CMDB
3 2 (5.26%) Data Centre
3 2 (5.26%) Management Information System
3 2 (5.26%) NHS
3 2 (5.26%) Self-Motivation
4 1 (2.63%) Freedom of Information
4 1 (2.63%) Learning Management System
Operating Systems
1 7 (18.42%) Windows
2 4 (10.53%) Windows Server
3 3 (7.89%) Linux
Processes & Methodologies
1 22 (57.89%) ITIL
2 15 (39.47%) Stakeholder Management
3 14 (36.84%) Service Management
4 13 (34.21%) Incident Management
5 6 (15.79%) Problem Management
5 6 (15.79%) Problem-Solving
5 6 (15.79%) Project Management
5 6 (15.79%) SDLC
5 6 (15.79%) Service Delivery Management
6 5 (13.16%) Agile Software Development
6 5 (13.16%) Change Management
6 5 (13.16%) ITIL V3
6 5 (13.16%) ITSM
7 4 (10.53%) Change Control
7 4 (10.53%) Decision-Making
7 4 (10.53%) Information Security
7 4 (10.53%) Performance Metrics
7 4 (10.53%) Scrum
7 4 (10.53%) Technical Architecture
7 4 (10.53%) Waterfall
Programming Languages
1 6 (15.79%) SQL
2 5 (13.16%) PowerShell
3 1 (2.63%) PHP
Qualifications
1 7 (18.42%) ITIL Certification
2 1 (2.63%) CISM
2 1 (2.63%) CISSP
2 1 (2.63%) Degree
2 1 (2.63%) ISEB
2 1 (2.63%) ISEB Practitioner
2 1 (2.63%) MCSE
2 1 (2.63%) Microsoft Certification
Quality Assurance & Compliance
1 5 (13.16%) SLA
2 3 (7.89%) Data Quality
2 3 (7.89%) PMO
3 1 (2.63%) Cyber Essentials
3 1 (2.63%) GDPR
3 1 (2.63%) ISO 9000
3 1 (2.63%) ISO 9001
3 1 (2.63%) ISO/IEC 27001
3 1 (2.63%) PCI DSS
System Software
1 4 (10.53%) Active Directory
2 1 (2.63%) Microsoft Virtual Server
2 1 (2.63%) Virtual Servers
2 1 (2.63%) VMware Infrastructure
2 1 (2.63%) VMware Server
Vendors
1 6 (15.79%) Microsoft
2 3 (7.89%) Google
2 3 (7.89%) Meraki
2 3 (7.89%) Mitel
3 2 (5.26%) Lotus
3 2 (5.26%) Nintex
3 2 (5.26%) Oracle
3 2 (5.26%) SAP
4 1 (2.63%) Avaya
4 1 (2.63%) Dell
4 1 (2.63%) EMC
4 1 (2.63%) Epicor
4 1 (2.63%) IFS
4 1 (2.63%) Sage
4 1 (2.63%) VMware
4 1 (2.63%) Workday