Period
to

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 3 July 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
England > North East
6 months to
3 Jul 2022
Same period 2021 Same period 2020
Rank 38 69 49
Rank change year-on-year +31 -20 -6
Permanent jobs citing Service Delivery 91 35 38
As % of all permanent jobs advertised in the North East 5.45% 3.01% 4.14%
As % of the Processes & Methodologies category 6.12% 3.26% 4.48%
Number of salaries quoted 54 33 33
10th Percentile £24,750 £18,800 £25,150
25th Percentile £30,000 £20,500 £31,500
Median annual salary (50th Percentile) £31,891 £42,500 £36,500
Median % change year-on-year -24.96% +16.44% +1.39%
75th Percentile £43,750 £47,500 £44,750
90th Percentile £57,500 £64,500 £75,500
England median annual salary £51,500 £50,000 £52,500
% change year-on-year +3.00% -4.76% +5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,487 1,074 848
As % of all permanent IT jobs advertised in the North East 89.10% 92.35% 92.48%
Number of salaries quoted 997 797 655
10th Percentile £26,250 £28,250 £25,200
25th Percentile £33,786 £33,750 £32,000
Median annual salary (50th Percentile) £45,000 £45,000 £41,500
Median % change year-on-year - +8.43% +3.75%
75th Percentile £60,000 £57,500 £51,250
90th Percentile £81,750 £65,000 £62,000
England median annual salary £60,000 £57,000 £55,000
% change year-on-year +5.26% +3.64% +4.76%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

Salary distribution for jobs citing Service Delivery in the North East over the 6 months to 3 July 2022.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 3 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +9 47 £42,500 -1.16% 5
Durham +11 30 £39,322 +27.87% 3
Cleveland - 13 £30,000 -
Northumberland - 1 £50,250 -
Service Delivery
England

For the 6 months to 3 July 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for Service Delivery.

1 34 (37.36%) Microsoft
2 29 (31.87%) ITIL
3 27 (29.67%) Social Skills
4 24 (26.37%) Windows
5 23 (25.27%) Agile
6 21 (23.08%) Degree
7 20 (21.98%) Project Delivery
8 18 (19.78%) Problem Management
9 17 (18.68%) PowerShell
9 17 (18.68%) Capacity Management
9 17 (18.68%) Incident Management
10 16 (17.58%) Computer Science
10 16 (17.58%) Azure
11 14 (15.38%) Unix
11 14 (15.38%) Microsoft Office
11 14 (15.38%) Management Information System
11 14 (15.38%) Problem-Solving
11 14 (15.38%) Proactive Monitoring
12 13 (14.29%) Windows Server
12 13 (14.29%) SCSM
12 13 (14.29%) Microsoft Certification
12 13 (14.29%) Microsoft Excel
12 13 (14.29%) Mathematics
12 13 (14.29%) SolarWinds
12 13 (14.29%) SolarWinds Orion
13 11 (12.09%) QA
13 11 (12.09%) SQL
14 10 (10.99%) Project Management
14 10 (10.99%) Scrum
14 10 (10.99%) Retail

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.20%) IIS
2 1 (1.10%) MS Exchange
2 1 (1.10%) SharePoint
2 1 (1.10%) Site Server
Applications
1 14 (15.38%) Microsoft Office
2 13 (14.29%) Microsoft Excel
3 9 (9.89%) Microsoft Project
3 9 (9.89%) MS Visio
Cloud Services
1 16 (17.58%) Azure
2 9 (9.89%) Microsoft 365
3 3 (3.30%) Azure Active Directory
3 3 (3.30%) Power Platform
3 3 (3.30%) PowerApps
4 1 (1.10%) AWS
4 1 (1.10%) OneDrive
4 1 (1.10%) SaaS
Database & Business Intelligence
1 3 (3.30%) Oracle Database
2 1 (1.10%) Metadata
2 1 (1.10%) Relational Database
General
1 27 (29.67%) Social Skills
2 10 (10.99%) Retail
3 9 (9.89%) Presentation Skills
3 9 (9.89%) Social Housing
4 7 (7.69%) Local Government
5 4 (4.40%) Influencing Skills
5 4 (4.40%) Law
5 4 (4.40%) Public Sector
6 1 (1.10%) Legal
Job Titles
1 13 (14.29%) Administrator
1 13 (14.29%) IT Administrator
1 13 (14.29%) Senior IT Administrator
2 9 (9.89%) Coordinator
2 9 (9.89%) Project Manager
2 9 (9.89%) Senior Manager
2 9 (9.89%) Senior Project Manager
3 8 (8.79%) Infrastructure Engineer
4 6 (6.59%) Senior Infrastructure Engineer
5 5 (5.49%) Analyst
5 5 (5.49%) Project Officer
6 4 (4.40%) Problem Manager
7 3 (3.30%) Applications Support
7 3 (3.30%) DBA
7 3 (3.30%) Head of Operations
7 3 (3.30%) IT Manager
7 3 (3.30%) Senior DBA
7 3 (3.30%) Senior Oracle DBA
7 3 (3.30%) Solutions Architect
7 3 (3.30%) Support Analyst
Libraries, Frameworks & Software Standards
1 3 (3.30%) .NET
2 2 (2.20%) HTML
2 2 (2.20%) Middleware
2 2 (2.20%) SOAP
3 1 (1.10%) JSON
3 1 (1.10%) ServiceStack
3 1 (1.10%) XML
Miscellaneous
1 14 (15.38%) Management Information System
2 5 (5.49%) Driving Licence
2 5 (5.49%) Self-Motivation
3 4 (4.40%) Data Centre
4 1 (1.10%) Client/Server
4 1 (1.10%) Data Protection Act
4 1 (1.10%) Data Structures
4 1 (1.10%) Enterprise Software
Operating Systems
1 24 (26.37%) Windows
2 14 (15.38%) Unix
3 13 (14.29%) Windows Server
4 7 (7.69%) Linux
Processes & Methodologies
1 29 (31.87%) ITIL
2 23 (25.27%) Agile
3 20 (21.98%) Project Delivery
4 18 (19.78%) Problem Management
5 17 (18.68%) Capacity Management
5 17 (18.68%) Incident Management
6 16 (17.58%) Computer Science
7 14 (15.38%) Proactive Monitoring
7 14 (15.38%) Problem-Solving
8 13 (14.29%) Mathematics
9 10 (10.99%) Data Protection
9 10 (10.99%) Project Management
9 10 (10.99%) Scrum
9 10 (10.99%) Waterfall
10 9 (9.89%) Contract Management
10 9 (9.89%) Strategic Thinking
10 9 (9.89%) Technology Roadmap
11 8 (8.79%) Infrastructure Engineering
12 7 (7.69%) Root Cause Analysis
12 7 (7.69%) Service Management
Programming Languages
1 17 (18.68%) PowerShell
2 11 (12.09%) SQL
3 3 (3.30%) Java
4 2 (2.20%) Python
5 1 (1.10%) C++
5 1 (1.10%) Shell Script
5 1 (1.10%) T-SQL
Qualifications
1 21 (23.08%) Degree
2 13 (14.29%) Microsoft Certification
3 4 (4.40%) DBS Check
4 3 (3.30%) ITIL Certification
5 1 (1.10%) BPSS Clearance
5 1 (1.10%) SC Cleared
5 1 (1.10%) Security Cleared
Quality Assurance & Compliance
1 11 (12.09%) QA
2 2 (2.20%) SLA
3 1 (1.10%) PMO
System Software
1 3 (3.30%) Active Directory
2 1 (1.10%) VMware Infrastructure
2 1 (1.10%) vSphere
Systems Management
1 13 (14.29%) SCSM
1 13 (14.29%) SolarWinds Orion
2 3 (3.30%) Microsoft Intune
3 2 (2.20%) Autotask
4 1 (1.10%) WSUS
Vendors
1 34 (37.36%) Microsoft
2 13 (14.29%) SolarWinds
3 5 (5.49%) Oracle
4 4 (4.40%) NEC
4 4 (4.40%) Northgate
5 1 (1.10%) iManage
5 1 (1.10%) Pega
5 1 (1.10%) VMware