Period
to 14 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 November 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North East
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 81 25 55
Rank change year-on-year -56 +30 +42
Permanent jobs citing Service Delivery 34 107 65
As % of all permanent IT jobs advertised in the North East 2.40% 8.08% 4.31%
As % of the Processes & Methodologies category 2.57% 8.93% 5.01%
Number of salaries quoted 33 82 53
North East median annual salary £50,000 £42,500 £40,000
Median salary % change year-on-year +17.65% +6.25% -11.11%
10th Percentile £24,350 £26,250 £32,500
90th Percentile £62,500 £65,590 £52,250
England median annual salary £52,500 £49,155 £47,500
% change year-on-year +6.81% +3.48% -3.06%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,323 1,198 1,297
As % of all permanent IT jobs advertised in the North East 93.23% 90.48% 86.07%
Number of salaries quoted 1,070 1,041 1,108
North East median annual salary £40,000 £40,000 £40,000
10th Percentile £22,000 £23,500 £25,000
90th Percentile £65,000 £60,000 £58,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Delivery in the North East over the 6 months to 14 November 2018.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -58 19 £53,500 +25.88% 8
Durham +4 15 £50,000 +11.11% 2
Service Delivery
England

For the 6 months to 14 November 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for Service Delivery.

1 16 (47.06%) Agile Software Development
2 14 (41.18%) ITIL
3 11 (32.35%) Microsoft
3 11 (32.35%) Service Management
4 10 (29.41%) ITSM
5 9 (26.47%) SQL Server
5 9 (26.47%) Mentoring
6 8 (23.53%) IIS
6 8 (23.53%) .NET
6 8 (23.53%) SharePoint
6 8 (23.53%) Scrum
7 7 (20.59%) Lotus
7 7 (20.59%) XML
7 7 (20.59%) Windows
7 7 (20.59%) IBM Notes
7 7 (20.59%) PowerShell
7 7 (20.59%) Microsoft Azure
7 7 (20.59%) Waterfall
7 7 (20.59%) Analytical Skills
8 6 (17.65%) Windows Server
8 6 (17.65%) Coaching
8 6 (17.65%) Process Improvement
8 6 (17.65%) Stakeholder Management
9 5 (14.71%) Web Services
9 5 (14.71%) Business Intelligence
9 5 (14.71%) ITIL Certification
9 5 (14.71%) Incident Management
9 5 (14.71%) Retail
9 5 (14.71%) .NET Framework
9 5 (14.71%) ITIL V3

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (23.53%) IIS
1 8 (23.53%) SharePoint
2 7 (20.59%) IBM Notes
3 4 (11.76%) SharePoint 2010
4 3 (8.82%) Skype for Business
5 2 (5.88%) Site Server
6 1 (2.94%) Apache
6 1 (2.94%) SharePoint Server
Applications
1 4 (11.76%) InfoPath
Business Applications
1 1 (2.94%) Oracle EBS
1 1 (2.94%) Oracle EBS R12
Cloud Services
1 7 (20.59%) Microsoft Azure
2 3 (8.82%) Office 365
3 2 (5.88%) SaaS
4 1 (2.94%) Amazon AWS
Communications & Networking
1 3 (8.82%) Skype
2 2 (5.88%) Wireless
3 1 (2.94%) DHCP
3 1 (2.94%) DNS
3 1 (2.94%) Firewall
3 1 (2.94%) LAN
3 1 (2.94%) SAN
3 1 (2.94%) WAN
Database & Business Intelligence
1 9 (26.47%) SQL Server
2 4 (11.76%) Data Warehouse
2 4 (11.76%) SQL Server 2012
2 4 (11.76%) SQL Server 2014
2 4 (11.76%) SQL Server Analysis Services
2 4 (11.76%) SQL Server Integration Services
2 4 (11.76%) SQL Server Reporting Services
3 1 (2.94%) Azure SQL Database
3 1 (2.94%) Oracle Database
3 1 (2.94%) Power BI
3 1 (2.94%) SQL Server 2008
Development Applications
1 1 (2.94%) Visual Studio
General
1 5 (14.71%) Retail
2 4 (11.76%) Finance
3 2 (5.88%) Advertising
3 2 (5.88%) Banking
4 1 (2.94%) Marketing
4 1 (2.94%) Telecoms
Job Titles
1 9 (26.47%) IT Manager
1 9 (26.47%) Service Manager
2 6 (17.65%) IT Services Manager
3 3 (8.82%) Field Engineer
3 3 (8.82%) IT Engineer
3 3 (8.82%) IT Operations Manager
3 3 (8.82%) IT Support
3 3 (8.82%) Operations Manager
3 3 (8.82%) Technical Leader
4 2 (5.88%) Delivery Manager
4 2 (5.88%) Developer
4 2 (5.88%) Field Support Engineer
4 2 (5.88%) IT Support Engineer
4 2 (5.88%) Senior IT Manager
4 2 (5.88%) Senior Manager
4 2 (5.88%) Senior Service Manager
4 2 (5.88%) Services Delivery Manager
4 2 (5.88%) Support Engineer
5 1 (2.94%) Project Officer
5 1 (2.94%) SharePoint Developer
Libraries, Frameworks & Software Standards
1 8 (23.53%) .NET
2 7 (20.59%) XML
3 5 (14.71%) .NET Framework
3 5 (14.71%) Web Services
4 1 (2.94%) ASP.NET
4 1 (2.94%) HTML
4 1 (2.94%) HTML5
Miscellaneous
1 7 (20.59%) Analytical Skills
2 3 (8.82%) Greenfield Project
3 2 (5.88%) User Experience
3 2 (5.88%) Video Conferencing
4 1 (2.94%) Data Centre
4 1 (2.94%) Driving Licence
4 1 (2.94%) Reference Data
4 1 (2.94%) Self-Motivation
4 1 (2.94%) Virtual Team
Operating Systems
1 7 (20.59%) Windows
2 6 (17.65%) Windows Server
3 3 (8.82%) Windows 7
4 1 (2.94%) Linux
Processes & Methodologies
1 16 (47.06%) Agile Software Development
2 14 (41.18%) ITIL
3 11 (32.35%) Service Management
4 10 (29.41%) ITSM
5 9 (26.47%) Mentoring
6 8 (23.53%) Scrum
7 7 (20.59%) Waterfall
8 6 (17.65%) Coaching
8 6 (17.65%) Process Improvement
8 6 (17.65%) Stakeholder Management
9 5 (14.71%) Business Intelligence
9 5 (14.71%) Incident Management
9 5 (14.71%) ITIL V3
9 5 (14.71%) People Management
10 4 (11.76%) Business Process Improvement
10 4 (11.76%) Kanban
10 4 (11.76%) Root Cause Analysis
10 4 (11.76%) Service Delivery Management
10 4 (11.76%) Stakeholder Engagement
10 4 (11.76%) Workflow
Programming Languages
1 7 (20.59%) PowerShell
2 1 (2.94%) C#
2 1 (2.94%) JavaScript
2 1 (2.94%) SQL
Qualifications
1 5 (14.71%) ITIL Certification
2 1 (2.94%) BC Cleared
2 1 (2.94%) BPSS Clearance
2 1 (2.94%) DBS Check
2 1 (2.94%) Degree
2 1 (2.94%) ITIL Foundation Certificate
2 1 (2.94%) Microsoft Certification
2 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 4 (11.76%) SLA
2 2 (5.88%) GDPR
2 2 (5.88%) ISO/IEC 27001
3 1 (2.94%) Disclosure Scotland
3 1 (2.94%) PMO
System Software
1 2 (5.88%) Active Directory
2 1 (2.94%) Microsoft Virtual Server
2 1 (2.94%) Virtual Servers
2 1 (2.94%) VMware Infrastructure
2 1 (2.94%) VMware Server
Systems Management
1 3 (8.82%) Systems Management Server (SMS)
Vendors
1 11 (32.35%) Microsoft
2 7 (20.59%) Lotus
3 4 (11.76%) Nintex
4 3 (8.82%) Salesforce.com
5 2 (5.88%) Oracle
6 1 (2.94%) Dell
6 1 (2.94%) EMC
6 1 (2.94%) VMware