The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Services Delivery
England / North East
Rank 45 46 65
Rank change year-on-year +1 +19  
Permanent jobs citing Service Delivery 26 32 14
As % of all permanent IT jobs advertised in the North East 4.12% 4.94% 1.93%
As % of the Processes & Methodologies category 4.71% 5.51% 2.22%
Number of salaries quoted 21 30 14
Median salary £41,000 £24,000 £31,875
Median salary % change year-on-year +70.83% -24.70%  
90% offered a salary of more than £37,500 £16,500 £26,400
10% offered a salary of more than £47,500 £52,500 £45,920
UK excluding London median salary £43,000 £45,000 £45,000
% change year-on-year -4.44% -  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process and methodology skills.

Process & Methodology Skills
North East
Permanent job vacancies with a requirement for process and methodology skills 552 581 630
As % of all permanent IT job vacancies advertised in the North East 87.48% 89.66% 87.02%
Number of salaries quoted 505 495 543
Median salary £37,500 £40,000 £37,500
Median salary % change year-on-year -6.25% +6.66%  
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £47,500 £61,215 £57,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Delivery
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing Service Delivery as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Delivery in the North East over the 3 months to 27 March 2017.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +10 22 £37,500 +56.25% 3
Durham +1 4 £42,500 +88.88%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 27 March 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Service Delivery.

1 36 (73.47%) ITIL
2 18 (36.73%) Service Management
3 13 (26.53%) Problem Management
4 10 (20.41%) Stakeholder Management
4 10 (20.41%) Active Directory
5 9 (18.37%) VMware
5 9 (18.37%) Degree
5 9 (18.37%) Analytical Skills
6 8 (16.33%) Windows Server
6 8 (16.33%) Business Analysis
6 8 (16.33%) Incident Management
6 8 (16.33%) Enterprise Architecture
6 8 (16.33%) ITIL V3
6 8 (16.33%) Change Management
6 8 (16.33%) Microsoft Certification
6 8 (16.33%) Microsoft
6 8 (16.33%) Windows
6 8 (16.33%) MCSE
7 7 (14.29%) Windows Server 2003
7 7 (14.29%) TOGAF
7 7 (14.29%) Windows Server 2008
7 7 (14.29%) Windows Server 2012
8 6 (12.24%) Portfolio Management
8 6 (12.24%) Skype for Business
8 6 (12.24%) DNS
8 6 (12.24%) SLA
8 6 (12.24%) DHCP
8 6 (12.24%) Oracle
8 6 (12.24%) Skype
8 6 (12.24%) People Management

Service Delivery
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.24%) Skype for Business
2 5 (10.20%) MS Exchange
3 4 (8.16%) Exchange Server 2013
4 2 (4.08%) Exchange Server 2010
5 1 (2.04%) IBM Domino
5 1 (2.04%) IBM Notes
Applications
1 2 (4.08%) MS Office
2 1 (2.04%) MS Excel
Business Applications
1 3 (6.12%) SAP CRM
1 3 (6.12%) SAP ERP
1 3 (6.12%) SAP IS-U
Cloud Services
1 2 (4.08%) Office 365
1 2 (4.08%) Yammer
Communications & Networking
1 6 (12.24%) DHCP
1 6 (12.24%) DNS
1 6 (12.24%) Skype
2 3 (6.12%) LAN
2 3 (6.12%) WAN
3 2 (4.08%) PBX
3 2 (4.08%) VPN
4 1 (2.04%) Cisco IOS
Database & Business Intelligence
1 4 (8.16%) SQL Server
Development Applications
1 2 (4.08%) JIRA
General
1 3 (6.12%) Finance
2 1 (2.04%) Back Office
Job Titles
1 20 (40.82%) Service Manager
2 18 (36.73%) Delivery Manager
3 17 (34.69%) Services Delivery Manager
4 9 (18.37%) Architect
5 6 (12.24%) Solutions Architect
5 6 (12.24%) Wintel Engineer
6 4 (8.16%) Support Engineer
6 4 (8.16%) Wintel Support
6 4 (8.16%) Wintel Support Engineer
7 3 (6.12%) Analyst
7 3 (6.12%) Consultant
7 3 (6.12%) Service Analyst
7 3 (6.12%) Service Architect
7 3 (6.12%) Solutions Consultant
8 2 (4.08%) Active Directory Engineer
8 2 (4.08%) Active Directory Support
8 2 (4.08%) Active Directory Support Engineer
8 2 (4.08%) Incident and Problem Manager
8 2 (4.08%) ITIL Service Delivery Manager
8 2 (4.08%) Service Operations Manager
Miscellaneous
1 9 (18.37%) Analytical Skills
2 3 (6.12%) Clustering
3 2 (4.08%) Blackberry
3 2 (4.08%) PKI
3 2 (4.08%) User Experience
3 2 (4.08%) Video Conferencing
4 1 (2.04%) AS400
4 1 (2.04%) CMDB
4 1 (2.04%) Smartphone
Operating Systems
1 8 (16.33%) Windows
1 8 (16.33%) Windows Server
2 7 (14.29%) Windows Server 2003
2 7 (14.29%) Windows Server 2008
2 7 (14.29%) Windows Server 2012
Processes & Methodologies
1 36 (73.47%) ITIL
2 18 (36.73%) Service Management
3 13 (26.53%) Problem Management
4 10 (20.41%) Stakeholder Management
5 8 (16.33%) Business Analysis
5 8 (16.33%) Change Management
5 8 (16.33%) Enterprise Architecture
5 8 (16.33%) Incident Management
5 8 (16.33%) ITIL V3
6 7 (14.29%) TOGAF
7 6 (12.24%) Infrastructure Monitoring
7 6 (12.24%) People Management
7 6 (12.24%) Portfolio Management
8 4 (8.16%) Agile Software Development
8 4 (8.16%) Benchmarking
8 4 (8.16%) Continuous Improvement
8 4 (8.16%) Performance Metrics
8 4 (8.16%) Project Management
9 3 (6.12%) CRM
9 3 (6.12%) ERP
Programming Languages
1 5 (10.20%) PowerShell
Qualifications
1 9 (18.37%) Degree
2 8 (16.33%) MCSE
2 8 (16.33%) Microsoft Certification
3 5 (10.20%) ITIL Certification
4 1 (2.04%) CCNA
4 1 (2.04%) Cisco Certification
4 1 (2.04%) HND
4 1 (2.04%) MCITP
Quality Assurance & Compliance
1 6 (12.24%) SLA
System Software
1 10 (20.41%) Active Directory
2 5 (10.20%) VMware Infrastructure
3 2 (4.08%) Hyper-V
3 2 (4.08%) XenApp
Systems Management
1 4 (8.16%) SCOM
2 2 (4.08%) Microsoft Clustering
Vendors
1 9 (18.37%) VMware
2 8 (16.33%) Microsoft
3 6 (12.24%) Oracle
4 4 (8.16%) Citrix
5 3 (6.12%) MobileIron
5 3 (6.12%) SAP
5 3 (6.12%) SolarWinds
6 2 (4.08%) Mitel
7 1 (2.04%) Cisco
7 1 (2.04%) Lotus
Newcastle Upon Tyne, Tyne and Wear
Morson International
Salary: £35000.00 - £40000.00 per annum + Pension Healthcare
Posted: 6 hours ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £40000.00 per annum
Posted: 3 days ago
Newcastle upon Tyne
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £40000.00 per annum + 10%
Posted: 21 days ago