Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North East
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 41 64 58
Rank change year-on-year +23 -6 +23
Permanent jobs citing Service Delivery 93 44 59
As % of all permanent IT jobs advertised in the North East 5.34% 3.28% 4.28%
As % of the Processes & Methodologies category 6.02% 3.87% 4.77%
Number of salaries quoted 80 31 61
North East median annual salary £43,500 £44,738 £32,500
Median salary % change year-on-year -2.77% +37.65% -23.05%
10th Percentile £29,400 £32,500 £16,250
90th Percentile £55,000 £53,750 £90,000
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,546 1,136 1,238
As % of all permanent IT jobs advertised in the North East 88.85% 84.65% 89.84%
Number of salaries quoted 1,345 964 1,084
North East median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - -
10th Percentile £24,750 £22,500 £23,500
90th Percentile £62,950 £56,250 £58,880
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Delivery in the North East over the 6 months to 22 February 2018.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +8 65 £43,200 -3.44% 4
Durham +2 18 £37,500 -11.76% 2
Northumberland - 9 £55,000 -
Service Delivery
England

For the 6 months to 22 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for Service Delivery.

1 44 (47.31%) ITIL
2 36 (38.71%) Service Management
3 30 (32.26%) Incident Management
4 24 (25.81%) Finance
5 20 (21.51%) Stakeholder Management
6 19 (20.43%) Microsoft
7 18 (19.35%) SLA
7 18 (19.35%) Change Management
7 18 (19.35%) Problem Management
8 17 (18.28%) Project Management
8 17 (18.28%) IT Strategy
9 14 (15.05%) ITIL V3
9 14 (15.05%) Analytical Skills
10 13 (13.98%) ITSM
10 13 (13.98%) SQL
10 13 (13.98%) Agile Software Development
10 13 (13.98%) Technical Architecture
11 12 (12.90%) Microsoft Azure
12 11 (11.83%) Resource Management
12 11 (11.83%) Service Delivery Management
13 10 (10.75%) Ticket Management
13 10 (10.75%) ITIL Certification
14 9 (9.68%) Windows
14 9 (9.68%) Supplier Management
14 9 (9.68%) Amazon AWS
15 8 (8.60%) Change Control
15 8 (8.60%) Office 365
15 8 (8.60%) Intranet
15 8 (8.60%) Management Information System
15 8 (8.60%) Performance Metrics

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.23%) Documentum
1 3 (3.23%) SharePoint
2 2 (2.15%) Apache
2 2 (2.15%) Exchange Server 2010
2 2 (2.15%) MS Exchange
2 2 (2.15%) nginx
2 2 (2.15%) SharePoint Server
2 2 (2.15%) WordPress
Applications
1 4 (4.30%) Microsoft Office
2 1 (1.08%) Adobe After Effects
2 1 (1.08%) Adobe Illustrator
2 1 (1.08%) InDesign
2 1 (1.08%) InfoPath
2 1 (1.08%) Photoshop
Business Applications
1 3 (3.23%) Dynamics AX
2 2 (2.15%) Oracle ERP
3 1 (1.08%) Magento
3 1 (1.08%) Oracle EBS
3 1 (1.08%) SAP ERP
Cloud Services
1 12 (12.90%) Microsoft Azure
2 9 (9.68%) Amazon AWS
3 8 (8.60%) Office 365
4 3 (3.23%) Cloud Computing
4 3 (3.23%) G Suite
4 3 (3.23%) GitHub
Communications & Networking
1 8 (8.60%) Intranet
2 5 (5.38%) LAN
2 5 (5.38%) VoIP
2 5 (5.38%) WAN
2 5 (5.38%) Wi-Fi
3 3 (3.23%) DHCP
3 3 (3.23%) DNS
3 3 (3.23%) SAN
3 3 (3.23%) VLAN
4 2 (2.15%) IP Telephony
5 1 (1.08%) Unified Communications
Database & Business Intelligence
1 6 (6.45%) SQL Server
2 5 (5.38%) MySQL
3 2 (2.15%) Data Warehouse
3 2 (2.15%) Oracle Database
3 2 (2.15%) SQL Server 2008
4 1 (1.08%) Big Data
4 1 (1.08%) NoSQL
4 1 (1.08%) Oracle Reports
4 1 (1.08%) SQL Server 2012
Development Applications
1 5 (5.38%) Selenium
2 4 (4.30%) Git (software)
3 3 (3.23%) Jenkins
4 2 (2.15%) Cucumber
4 2 (2.15%) JIRA
4 2 (2.15%) SoapUI
4 2 (2.15%) Visual Studio
4 2 (2.15%) Zephyr
General
1 24 (25.81%) Finance
2 7 (7.53%) Manufacturing
3 6 (6.45%) Marketing
4 4 (4.30%) Automotive
4 4 (4.30%) Retail
5 2 (2.15%) Banking
5 2 (2.15%) Electronics
5 2 (2.15%) Legal
5 2 (2.15%) Telecoms
6 1 (1.08%) Advertising
6 1 (1.08%) Billing
6 1 (1.08%) Law
Job Titles
1 40 (43.01%) Service Manager
2 35 (37.63%) Delivery Manager
2 35 (37.63%) Services Delivery Manager
3 16 (17.20%) IT Manager
4 15 (16.13%) IT Services Manager
5 14 (15.05%) Analyst
6 12 (12.90%) IT Services Delivery Manager
7 8 (8.60%) Global Services Delivery Manager
8 6 (6.45%) Business Analyst
8 6 (6.45%) Team Leader
9 5 (5.38%) Developer
10 4 (4.30%) Architect
10 4 (4.30%) ITIL Manager
10 4 (4.30%) ITIL Service Delivery Manager
10 4 (4.30%) ITIL Service Manager
10 4 (4.30%) Solutions Architect
11 3 (3.23%) Applications Support
11 3 (3.23%) Head of IT
11 3 (3.23%) Incident Manager
11 3 (3.23%) Major Incident Manager
Libraries, Frameworks & Software Standards
1 7 (7.53%) .NET
2 6 (6.45%) AngularJS
3 5 (5.38%) HTML
4 4 (4.30%) CSS
4 4 (4.30%) Middleware
5 3 (3.23%) ASP.NET
5 3 (3.23%) Backbone.js
5 3 (3.23%) Ember.js
5 3 (3.23%) HTML5
5 3 (3.23%) KnockoutJS
6 2 (2.15%) .NET Framework
6 2 (2.15%) CSS3
6 2 (2.15%) Oracle Fusion
6 2 (2.15%) Web Services
6 2 (2.15%) XML
7 1 (1.08%) Ajax
7 1 (1.08%) Flash
7 1 (1.08%) RESTful
7 1 (1.08%) XHTML
7 1 (1.08%) XSLT
Miscellaneous
1 14 (15.05%) Analytical Skills
2 8 (8.60%) Management Information System
3 6 (6.45%) Virtual Team
4 5 (5.38%) Greenfield Project
5 4 (4.30%) Driving Licence
6 3 (3.23%) Data Centre
6 3 (3.23%) User Experience
7 2 (2.15%) FMCG
7 2 (2.15%) Hybrid Cloud
7 2 (2.15%) NHS
8 1 (1.08%) CMDB
8 1 (1.08%) Computer Science
8 1 (1.08%) e-Learning
8 1 (1.08%) Fintech
8 1 (1.08%) Freedom of Information
8 1 (1.08%) Learning Management System
8 1 (1.08%) Mobile Banking
8 1 (1.08%) Social Media
Operating Systems
1 9 (9.68%) Windows
2 7 (7.53%) Windows Server
3 2 (2.15%) Linux
4 1 (1.08%) Unix
Processes & Methodologies
1 44 (47.31%) ITIL
2 36 (38.71%) Service Management
3 30 (32.26%) Incident Management
4 20 (21.51%) Stakeholder Management
5 18 (19.35%) Change Management
5 18 (19.35%) Problem Management
6 17 (18.28%) IT Strategy
6 17 (18.28%) Project Management
7 14 (15.05%) ITIL V3
8 13 (13.98%) Agile Software Development
8 13 (13.98%) ITSM
8 13 (13.98%) Technical Architecture
9 11 (11.83%) Resource Management
9 11 (11.83%) Service Delivery Management
10 10 (10.75%) Ticket Management
11 9 (9.68%) Supplier Management
12 8 (8.60%) Change Control
12 8 (8.60%) Performance Metrics
12 8 (8.60%) SDLC
13 7 (7.53%) Waterfall
Programming Languages
1 13 (13.98%) SQL
2 6 (6.45%) JavaScript
3 3 (3.23%) C#
3 3 (3.23%) Java
3 3 (3.23%) PowerShell
4 2 (2.15%) PHP
5 1 (1.08%) C
5 1 (1.08%) T-SQL
Qualifications
1 10 (10.75%) ITIL Certification
2 5 (5.38%) Security Cleared
3 3 (3.23%) CISM
3 3 (3.23%) CISSP
3 3 (3.23%) Degree
3 3 (3.23%) SC Cleared
4 2 (2.15%) CCSA
4 2 (2.15%) ISEB
4 2 (2.15%) ITIL Foundation Certificate
4 2 (2.15%) PRINCE2 Certification
5 1 (1.08%) Computer Science Degree
5 1 (1.08%) ISEB Practitioner
5 1 (1.08%) MCSE
5 1 (1.08%) Microsoft Certification
Quality Assurance & Compliance
1 18 (19.35%) SLA
2 6 (6.45%) Data Quality
3 4 (4.30%) ISO/IEC 27001
4 3 (3.23%) PCI DSS
5 2 (2.15%) Cyber Essentials
5 2 (2.15%) GDPR
5 2 (2.15%) ISO 9001
5 2 (2.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 2 (2.15%) QA
6 1 (1.08%) Cyber Essentials PLUS
6 1 (1.08%) ISO 14001
6 1 (1.08%) ISO 9000
System Software
1 6 (6.45%) VMware Infrastructure
2 5 (5.38%) Active Directory
3 4 (4.30%) Hyper-V
Systems Management
1 5 (5.38%) Systems Management Server (SMS)
2 4 (4.30%) ZABBIX
3 3 (3.23%) Puppet
Vendors
1 19 (20.43%) Microsoft
2 6 (6.45%) Oracle
2 6 (6.45%) VMware
3 4 (4.30%) Cisco
4 3 (3.23%) Google
4 3 (3.23%) Meraki
4 3 (3.23%) Mitel
4 3 (3.23%) Pega
4 3 (3.23%) SAP
4 3 (3.23%) Sun
5 2 (2.15%) Citrix
5 2 (2.15%) EMC
6 1 (1.08%) Adobe
6 1 (1.08%) IFS
6 1 (1.08%) Infor
6 1 (1.08%) Tableau
6 1 (1.08%) Telerik
6 1 (1.08%) Workday