Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > North East
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 25 60 93
Rank change year-on-year +35 +33 -23
Permanent jobs citing Service Delivery 107 59 30
As % of all permanent IT jobs advertised in the North East 7.65% 3.88% 1.94%
As % of the Processes & Methodologies category 8.79% 4.60% 2.18%
Number of salaries quoted 83 48 25
North East median annual salary £43,500 £42,500 £45,000
Median salary % change year-on-year +2.35% -5.56% -12.20%
10th Percentile £26,250 £32,500 £28,340
90th Percentile £65,580 £52,875 £52,500
England median annual salary £49,155 £47,500 £49,500
% change year-on-year +3.48% -4.04% +4.21%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1217 1284 1378
As % of all permanent IT jobs advertised in the North East 87.05% 84.42% 88.96%
Number of salaries quoted 1048 1079 1186
North East median annual salary £40,000 £40,000 £40,000
10th Percentile £24,175 £25,700 £25,000
90th Percentile £61,250 £60,000 £57,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Delivery in the North East over the 6 months to 23 November 2017.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +23 67 £43,500 +5.45% 3
Durham +10 31 £45,000 -12.20% 2
Northumberland - 6 £55,000 - 1
Teesside - 1 £27,500 -
Service Delivery
England

For the 6 months to 23 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Service Delivery.

1 36 (33.64%) ITIL
1 36 (33.64%) Project Management
2 34 (31.78%) Finance
3 31 (28.97%) Manufacturing
4 28 (26.17%) Service Management
5 26 (24.30%) Incident Management
6 25 (23.36%) Data Quality
7 24 (22.43%) Marketing
8 23 (21.50%) Data Management
9 22 (20.56%) ISO/IEC 27001
9 22 (20.56%) Information Security
9 22 (20.56%) Risk Management
9 22 (20.56%) Business Intelligence
9 22 (20.56%) Microsoft
10 21 (19.63%) CISSP
10 21 (19.63%) SAP
10 21 (19.63%) Electronics
10 21 (19.63%) Telecoms
10 21 (19.63%) Risk Assessment
10 21 (19.63%) Legal
10 21 (19.63%) CCSA
10 21 (19.63%) Programme Management
10 21 (19.63%) CISM
10 21 (19.63%) Digital Marketing
10 21 (19.63%) PCI DSS
10 21 (19.63%) Data Architecture
10 21 (19.63%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 16 (14.95%) Change Management
11 16 (14.95%) Problem Management
12 15 (14.02%) SLA

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.74%) SharePoint
2 3 (2.80%) Documentum
2 3 (2.80%) IBM Notes
2 3 (2.80%) SharePoint Server
3 2 (1.87%) Exchange Server 2010
3 2 (1.87%) MS Exchange
4 1 (0.93%) Apache
4 1 (0.93%) IIS
4 1 (0.93%) nginx
4 1 (0.93%) Skype for Business
4 1 (0.93%) WordPress
Applications
1 10 (9.35%) Microsoft Office
2 1 (0.93%) Adobe After Effects
2 1 (0.93%) Adobe Illustrator
2 1 (0.93%) InDesign
2 1 (0.93%) InfoPath
2 1 (0.93%) Photoshop
Business Applications
1 4 (3.74%) Dynamics AX
2 1 (0.93%) Magento
2 1 (0.93%) Oracle ERP
Cloud Services
1 9 (8.41%) Office 365
2 7 (6.54%) Microsoft Azure
3 4 (3.74%) Amazon AWS
4 3 (2.80%) Cloud Computing
4 3 (2.80%) GitHub
Communications & Networking
1 5 (4.67%) Internet
2 4 (3.74%) Intranet
2 4 (3.74%) Network Security
3 2 (1.87%) IP Telephony
3 2 (1.87%) LAN
3 2 (1.87%) SAN
3 2 (1.87%) VoIP
3 2 (1.87%) WAN
3 2 (1.87%) Wi-Fi
4 1 (0.93%) DHCP
4 1 (0.93%) DNS
4 1 (0.93%) Firewall
4 1 (0.93%) Skype
Database & Business Intelligence
1 8 (7.48%) SQL Server
2 3 (2.80%) Oracle Database
2 3 (2.80%) SQL Server 2008
3 1 (0.93%) Data Warehouse
3 1 (0.93%) MySQL
3 1 (0.93%) QlikView
3 1 (0.93%) SQL Server 2012
Development Applications
1 5 (4.67%) Selenium
2 4 (3.74%) Git (software)
3 3 (2.80%) Jenkins
3 3 (2.80%) JIRA
3 3 (2.80%) Visual Studio
4 2 (1.87%) Cucumber
4 2 (1.87%) SoapUI
4 2 (1.87%) Zephyr
General
1 34 (31.78%) Finance
2 31 (28.97%) Manufacturing
3 24 (22.43%) Marketing
4 21 (19.63%) Electronics
4 21 (19.63%) Legal
4 21 (19.63%) Telecoms
5 10 (9.35%) Automotive
6 1 (0.93%) Advertising
6 1 (0.93%) Banking
Job Titles
1 24 (22.43%) Analyst
1 24 (22.43%) Service Manager
2 21 (19.63%) CISSP Specialist
3 20 (18.69%) Delivery Manager
3 20 (18.69%) Services Delivery Manager
4 18 (16.82%) Information Specialist
5 17 (15.89%) IT Manager
6 13 (12.15%) IT Services Manager
7 12 (11.21%) Data Governance Specialist
8 10 (9.35%) IT Services Delivery Manager
9 9 (8.41%) Information Governance Specialist
9 9 (8.41%) Information Security Specialist
9 9 (8.41%) Security Specialist
10 8 (7.48%) Business Analyst
11 6 (5.61%) Incident Manager
11 6 (5.61%) Major Incident Manager
11 6 (5.61%) Team Leader
12 5 (4.67%) IT Analyst
12 5 (4.67%) Service Analyst
13 4 (3.74%) ITIL Service Delivery Manager
Libraries, Frameworks & Software Standards
1 7 (6.54%) .NET
2 6 (5.61%) AngularJS
2 6 (5.61%) HTML
3 4 (3.74%) ASP.NET
3 4 (3.74%) CSS
3 4 (3.74%) Middleware
3 4 (3.74%) XML
4 3 (2.80%) .NET Framework
4 3 (2.80%) Backbone.js
4 3 (2.80%) Ember.js
4 3 (2.80%) HTML5
4 3 (2.80%) KnockoutJS
5 2 (1.87%) CSS3
5 2 (1.87%) Oracle Fusion
5 2 (1.87%) Web Services
5 2 (1.87%) XSLT
6 1 (0.93%) Flash
6 1 (0.93%) RESTful
6 1 (0.93%) SOAP
6 1 (0.93%) XHTML
Miscellaneous
1 8 (7.48%) FMCG
2 7 (6.54%) Analytical Skills
2 7 (6.54%) Management Information System
2 7 (6.54%) Virtual Team
3 4 (3.74%) Driving Licence
4 3 (2.80%) User Experience
5 2 (1.87%) Data Centre
5 2 (1.87%) Greenfield Project
5 2 (1.87%) Hybrid Cloud
6 1 (0.93%) CMDB
6 1 (0.93%) Computer Science
6 1 (0.93%) e-Learning
6 1 (0.93%) Fintech
6 1 (0.93%) Mobile Banking
6 1 (0.93%) Smartphone
6 1 (0.93%) Social Media
Operating Systems
1 11 (10.28%) Windows
2 5 (4.67%) Windows Server
3 4 (3.74%) Windows 7
4 1 (0.93%) Unix
4 1 (0.93%) Windows 8
4 1 (0.93%) Windows XP
Processes & Methodologies
1 36 (33.64%) ITIL
1 36 (33.64%) Project Management
2 28 (26.17%) Service Management
3 26 (24.30%) Incident Management
4 23 (21.50%) Data Management
5 22 (20.56%) Business Intelligence
5 22 (20.56%) Information Security
5 22 (20.56%) Risk Management
6 21 (19.63%) Data Architecture
6 21 (19.63%) Digital Marketing
6 21 (19.63%) Programme Management
6 21 (19.63%) Risk Assessment
7 16 (14.95%) Change Management
7 16 (14.95%) Problem Management
8 15 (14.02%) IT Strategy
9 13 (12.15%) ITIL V3
10 12 (11.21%) ITSM
11 10 (9.35%) Agile Software Development
11 10 (9.35%) Supplier Management
12 9 (8.41%) Technical Architecture
Programming Languages
1 10 (9.35%) SQL
2 6 (5.61%) JavaScript
3 4 (3.74%) C#
3 4 (3.74%) Java
4 2 (1.87%) T-SQL
5 1 (0.93%) C
5 1 (0.93%) PHP
5 1 (0.93%) PL/SQL
5 1 (0.93%) PowerShell
5 1 (0.93%) Python
Qualifications
1 21 (19.63%) CCSA
1 21 (19.63%) CISM
1 21 (19.63%) CISSP
2 10 (9.35%) Security Cleared
3 7 (6.54%) SC Cleared
4 4 (3.74%) ITIL Certification
5 3 (2.80%) ITIL Foundation Certificate
6 2 (1.87%) Degree
6 2 (1.87%) ISEB
6 2 (1.87%) PRINCE2 Certification
7 1 (0.93%) Computer Science Degree
Quality Assurance & Compliance
1 25 (23.36%) Data Quality
2 22 (20.56%) ISO/IEC 27001
3 21 (19.63%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 21 (19.63%) PCI DSS
4 15 (14.02%) SLA
5 2 (1.87%) ISO 9001
5 2 (1.87%) QA
6 1 (0.93%) Cyber Essentials
6 1 (0.93%) Cyber Essentials PLUS
6 1 (0.93%) GDPR
6 1 (0.93%) ISO 14001
System Software
1 8 (7.48%) Active Directory
2 6 (5.61%) VMware Infrastructure
3 4 (3.74%) Hyper-V
Systems Management
1 8 (7.48%) Systems Management Server (SMS)
2 4 (3.74%) ZABBIX
3 3 (2.80%) Puppet
4 2 (1.87%) SCCM
5 1 (0.93%) AirWatch
5 1 (0.93%) Nagios
5 1 (0.93%) SCOM
5 1 (0.93%) SCOrch
5 1 (0.93%) SCSM
Vendors
1 22 (20.56%) Microsoft
2 21 (19.63%) SAP
3 8 (7.48%) Oracle
4 6 (5.61%) Sun
4 6 (5.61%) VMware
5 4 (3.74%) Cisco
6 3 (2.80%) Lotus
6 3 (2.80%) Pega
7 2 (1.87%) Citrix
7 2 (1.87%) EMC
7 2 (1.87%) IFS
8 1 (0.93%) Adobe
8 1 (0.93%) AppDynamics
8 1 (0.93%) Infor
8 1 (0.93%) Splunk
8 1 (0.93%) Tableau
8 1 (0.93%) Telerik