Period
to 4 December 2021

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 4 December 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
England > North East
6 months to
4 Dec 2021
Same period 2020 Same period 2019
Rank 33 52 39
Rank change year-on-year +19 -13 +44
Permanent jobs citing Service Delivery 83 30 67
As % of all permanent jobs advertised in the North East 6.46% 3.73% 5.69%
As % of the Processes & Methodologies category 6.98% 4.07% 6.22%
Number of salaries quoted 47 26 62
10th Percentile £22,000 £39,375 £22,000
25th Percentile £22,375 £41,250 £24,000
Median annual salary (50th Percentile) £38,774 £50,000 £36,404
Median % change year-on-year -22.45% +37.35% -30.66%
75th Percentile £57,500 £61,063 £45,000
90th Percentile £79,500 £84,375 £60,146
England median annual salary £54,500 £52,500 £50,000
% change year-on-year +3.81% +5.00% -1.96%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,189 738 1,078
As % of all permanent IT jobs advertised in the North East 92.60% 91.79% 91.51%
Number of salaries quoted 892 651 845
10th Percentile £26,096 £28,750 £25,500
25th Percentile £32,500 £35,000 £32,500
Median annual salary (50th Percentile) £43,750 £45,000 £40,915
Median % change year-on-year -2.78% +9.98% +2.29%
75th Percentile £57,500 £56,250 £52,500
90th Percentile £70,000 £65,000 £61,606
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% -

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Service Delivery in the North East.

Salary trend for Service Delivery in the North East

Service Delivery
Salary Histogram in the North East

Salary distribution for jobs citing Service Delivery in the North East over the 6 months to 4 December 2021.

Salary histogram for Service Delivery in the North East

Service Delivery
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 4 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +3 49 £43,004 -13.99% 23
Durham +14 34 £33,000 -34.33% 8
Service Delivery
England

For the 6 months to 4 December 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for Service Delivery.

1 36 (43.37%) Retail
2 29 (34.94%) ITIL
3 25 (30.12%) Microsoft
4 24 (28.92%) Service Management
5 23 (27.71%) Social Skills
6 14 (16.87%) Incident Management
7 12 (14.46%) SLA
8 11 (13.25%) SQL
8 11 (13.25%) Problem-Solving
9 10 (12.05%) Continuous Improvement
9 10 (12.05%) Security Cleared
10 9 (10.84%) Oracle
10 9 (10.84%) Information Security
10 9 (10.84%) Line Management
10 9 (10.84%) Remote Desktop
11 8 (9.64%) Self-Motivation
11 8 (9.64%) Analytical Skills
11 8 (9.64%) Facilities Management
11 8 (9.64%) Business Intelligence
11 8 (9.64%) ITSM
12 7 (8.43%) Agile Software Development
12 7 (8.43%) Decision-Making
12 7 (8.43%) Public Sector
13 6 (7.23%) SC Cleared
13 6 (7.23%) Active Directory
13 6 (7.23%) Windows
14 5 (6.02%) Microsoft Excel
14 5 (6.02%) Problem Management
14 5 (6.02%) Management Information System
14 5 (6.02%) Mentoring

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.41%) IIS
1 2 (2.41%) MS Exchange
1 2 (2.41%) SharePoint
1 2 (2.41%) Skype for Business
2 1 (1.20%) JBoss
2 1 (1.20%) Tomcat
Applications
1 5 (6.02%) Microsoft Excel
2 3 (3.61%) Microsoft Office
Business Applications
1 4 (4.82%) Oracle EBS
Cloud Services
1 5 (6.02%) Microsoft 365
2 4 (4.82%) Power Platform
2 4 (4.82%) SaaS
3 2 (2.41%) Azure
3 2 (2.41%) Azure Active Directory
Communications & Networking
1 9 (10.84%) Remote Desktop
2 2 (2.41%) Internet
2 2 (2.41%) Skype
2 2 (2.41%) Unified Communications
Database & Business Intelligence
1 4 (4.82%) Power BI
2 3 (3.61%) Oracle Database
2 3 (3.61%) SQL Server
3 1 (1.20%) PostgreSQL
3 1 (1.20%) SQL Server Integration Services
Development Applications
1 1 (1.20%) ERwin
1 1 (1.20%) PVCS
General
1 36 (43.37%) Retail
2 23 (27.71%) Social Skills
3 8 (9.64%) Analytical Skills
4 7 (8.43%) Public Sector
5 5 (6.02%) Presentation Skills
6 2 (2.41%) Organisational Skills
7 1 (1.20%) Finance
7 1 (1.20%) Influencing Skills
7 1 (1.20%) Law
7 1 (1.20%) Legal
7 1 (1.20%) Police
7 1 (1.20%) Telecoms
Job Titles
1 18 (21.69%) Analyst
2 11 (13.25%) Service Manager
3 10 (12.05%) Service Analyst
3 10 (12.05%) Service Desk Analyst
4 7 (8.43%) IT Manager
4 7 (8.43%) IT Services Manager
5 4 (4.82%) Team Leader
6 3 (3.61%) 1st Line Support
6 3 (3.61%) Applications Support
6 3 (3.61%) Applications Support Analyst
6 3 (3.61%) Senior Manager
6 3 (3.61%) Senior Service Manager
6 3 (3.61%) Support Analyst
6 3 (3.61%) Support Team Leader
7 2 (2.41%) Delivery Manager
7 2 (2.41%) Desktop Support Team Leader
7 2 (2.41%) Platform Manager
7 2 (2.41%) Senior DBA
7 2 (2.41%) Service Transition Manager
7 2 (2.41%) Transition Manager
Libraries, Frameworks & Software Standards
1 3 (3.61%) .NET
1 3 (3.61%) HTML
2 2 (2.41%) Middleware
2 2 (2.41%) SOAP
3 1 (1.20%) Angular 2
3 1 (1.20%) AngularJS
3 1 (1.20%) CSS
3 1 (1.20%) Hibernate
3 1 (1.20%) JPA
3 1 (1.20%) jQuery
3 1 (1.20%) JSON
3 1 (1.20%) RESTful
3 1 (1.20%) Spring
3 1 (1.20%) Web Services
3 1 (1.20%) XML
Miscellaneous
1 8 (9.64%) Self-Motivation
2 5 (6.02%) Management Information System
3 4 (4.82%) Driving Licence
3 4 (4.82%) User Experience
4 2 (2.41%) Enterprise Software
4 2 (2.41%) EPoS
5 1 (1.20%) Legacy Applications
Operating Systems
1 6 (7.23%) Windows
2 1 (1.20%) Linux
2 1 (1.20%) Unix
2 1 (1.20%) Windows 10
2 1 (1.20%) Windows 7
Processes & Methodologies
1 29 (34.94%) ITIL
2 24 (28.92%) Service Management
3 14 (16.87%) Incident Management
4 11 (13.25%) Problem-Solving
5 10 (12.05%) Continuous Improvement
6 9 (10.84%) Information Security
6 9 (10.84%) Line Management
7 8 (9.64%) Business Intelligence
7 8 (9.64%) Facilities Management
7 8 (9.64%) ITSM
8 7 (8.43%) Agile Software Development
8 7 (8.43%) Decision-Making
9 5 (6.02%) Mentoring
9 5 (6.02%) Problem Management
9 5 (6.02%) Requirements Gathering
10 4 (4.82%) Analytics
10 4 (4.82%) Commercial Awareness
10 4 (4.82%) Preventative Maintenance
10 4 (4.82%) Process Improvement
10 4 (4.82%) Supplier Management
Programming Languages
1 11 (13.25%) SQL
2 4 (4.82%) Java
2 4 (4.82%) VBA
3 2 (2.41%) C
3 2 (2.41%) PL/SQL
3 2 (2.41%) T-SQL
4 1 (1.20%) JavaScript
Qualifications
1 10 (12.05%) Security Cleared
2 6 (7.23%) SC Cleared
3 3 (3.61%) Degree
3 3 (3.61%) ITIL Certification
4 2 (2.41%) MCT
4 2 (2.41%) Microsoft Certification
5 1 (1.20%) HND
Quality Assurance & Compliance
1 12 (14.46%) SLA
2 2 (2.41%) ISO/IEC 27001
3 1 (1.20%) QA
System Software
1 6 (7.23%) Active Directory
2 2 (2.41%) Hyper-V
2 2 (2.41%) Terminal Server
2 2 (2.41%) VMware Infrastructure
3 1 (1.20%) Virtual Servers
3 1 (1.20%) VMware ESXi
3 1 (1.20%) vSphere
Systems Management
1 2 (2.41%) Single Sign-On
2 1 (1.20%) Oracle RMAN
Vendors
1 25 (30.12%) Microsoft
2 9 (10.84%) Oracle
3 2 (2.41%) Google
3 2 (2.41%) VMware