Period
to 22 June 2018

The median contractor rate for a Support Analyst was £325 per day in advertised job vacancies in the North East during the 6 months to 22 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > North East
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 75 97 119
Rank change year-on-year +22 +22 -57
Contract jobs requiring a Support Analyst 31 10 31
As % of all contract IT jobs advertised in the North East 2.40% 0.78% 1.27%
As % of the Job Titles category 2.51% 0.82% 1.39%
Number of daily rates quoted 18 4 15
North East median daily rate £325 £198 £320
Median daily rate % change year-on-year +64.56% -38.28% +220.00%
10th Percentile £169 £187 £218
90th Percentile £400 £340 £383
England median daily rate £220 £250 £260
% change year-on-year -12.00% -3.85% +4.00%
Number of hourly rates quoted 1 3 5
North East median hourly rate £15.50 £12.50 £13.00
Median hourly rate % change year-on-year +24.00% -3.85% +8.33%
England median hourly rate £15.00 £14.50 £15.00
% change year-on-year +3.45% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North East
Contract vacancies in the North East with a recognized job title 1,236 1,220 2,238
% of contract IT jobs with a recognized job title 95.89% 94.65% 91.50%
Number of daily rates quoted 831 791 1,424
North East median daily rate £375 £363 £330
Median daily rate % change year-on-year +3.45% +9.85% -5.71%
10th Percentile £240 £249 £225
90th Percentile £550 £528 £533
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 45 59 97
North East median hourly rate £15.49 £22.50 £27.00
Median hourly rate % change year-on-year -31.16% -16.67% +80.00%
10th Percentile £10.00 £10.23 £11.19
90th Percentile £43.75 £40.00 £36.00
England median hourly rate £18.52 £18.70 £19.85
% change year-on-year -0.95% -5.78% +13.40%

Support Analyst
Job Vacancy Trend in the North East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Support Analyst in the North East

Support Analyst
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the North East.

Contractor daily rate trend for Support Analyst in the North East

Support Analyst
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Support Analyst in the North East over the 6 months to 22 June 2018.

Contractor daily rate histogram for Support Analyst in the North East

Support Analyst
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the North East.

Contractor hourly rate trend for Support Analyst in the North East

Support Analyst
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the North East region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +8 26 £325 +62.50%
Durham -2 3 £138 -29.49% 1
Northumberland - 1 - -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 22 June 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region featuring Support Analyst in the job title.

1 17 (54.84%) Service Management
2 16 (51.61%) ITIL
2 16 (51.61%) Windows
3 14 (45.16%) Unix
4 12 (38.71%) Windows Server
4 12 (38.71%) SC Cleared
4 12 (38.71%) Security Cleared
4 12 (38.71%) Change Management
5 11 (35.48%) MVS
5 11 (35.48%) VME
6 10 (32.26%) Management Information System
6 10 (32.26%) Data Management
6 10 (32.26%) AIX
6 10 (32.26%) Analytical Skills
7 9 (29.03%) ServiceNow
7 9 (29.03%) VMS
7 9 (29.03%) Open Source
8 8 (25.81%) SaaS
8 8 (25.81%) PaaS
8 8 (25.81%) Linux
8 8 (25.81%) IaaS
8 8 (25.81%) ITIL V3
8 8 (25.81%) Problem-Solving
9 7 (22.58%) Job Entry Subsystem
9 7 (22.58%) JCL
9 7 (22.58%) Red Hat
9 7 (22.58%) Microsoft
9 7 (22.58%) C
9 7 (22.58%) Red Hat Enterprise Linux
9 7 (22.58%) Statistics

Support Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (22.58%) WebSphere
2 6 (19.35%) WebLogic
3 2 (6.45%) Tuxedo
4 1 (3.23%) Elasticsearch
4 1 (3.23%) FileNet
4 1 (3.23%) SAS
4 1 (3.23%) WebSphere Application Server
4 1 (3.23%) WebSphere Portal
Applications
1 2 (6.45%) Microsoft Office
Cloud Services
1 8 (25.81%) IaaS
1 8 (25.81%) PaaS
1 8 (25.81%) SaaS
2 1 (3.23%) Office 365
Communications & Networking
1 4 (12.90%) HTTPS
1 4 (12.90%) SMS
1 4 (12.90%) SSL
2 1 (3.23%) 3G
2 1 (3.23%) DHCP
2 1 (3.23%) DNS
2 1 (3.23%) Firewall
2 1 (3.23%) LAN
2 1 (3.23%) VPN
2 1 (3.23%) Wi-Fi
Database & Business Intelligence
1 1 (3.23%) SQL Server
1 1 (3.23%) SQL Server Reporting Services
Development Applications
1 1 (3.23%) Jenkins
1 1 (3.23%) JIRA
General
1 2 (6.45%) Finance
2 1 (3.23%) Banking
2 1 (3.23%) Legal
Libraries, Frameworks & Software Standards
1 7 (22.58%) ISPF
2 1 (3.23%) .NET
2 1 (3.23%) ASP.NET
2 1 (3.23%) Elastic Stack
2 1 (3.23%) Web Services
2 1 (3.23%) WebSphere MQ
Miscellaneous
1 10 (32.26%) Analytical Skills
1 10 (32.26%) Management Information System
2 6 (19.35%) VSAM
3 2 (6.45%) Mainframe
3 2 (6.45%) Smartphone
4 1 (3.23%) Computer Science
4 1 (3.23%) Fat Client
4 1 (3.23%) FMCG
4 1 (3.23%) Self-Motivation
4 1 (3.23%) Thin Client
Operating Systems
1 16 (51.61%) Windows
2 14 (45.16%) Unix
3 12 (38.71%) Windows Server
4 11 (35.48%) MVS
4 11 (35.48%) VME
5 10 (32.26%) AIX
6 9 (29.03%) VMS
7 8 (25.81%) Linux
8 7 (22.58%) Red Hat Enterprise Linux
9 6 (19.35%) HPUX
9 6 (19.35%) Solaris
9 6 (19.35%) Windows 2000 Server
10 5 (16.13%) Windows Server 2003
11 2 (6.45%) Windows 10
11 2 (6.45%) Windows 7
11 2 (6.45%) Windows 8
11 2 (6.45%) Windows Server 2008
12 1 (3.23%) Apple iOS
12 1 (3.23%) Mac OS
12 1 (3.23%) Windows Server 2012
Processes & Methodologies
1 17 (54.84%) Service Management
2 16 (51.61%) ITIL
3 12 (38.71%) Change Management
4 10 (32.26%) Data Management
5 9 (29.03%) Open Source
6 8 (25.81%) ITIL V3
6 8 (25.81%) Problem-Solving
7 7 (22.58%) Statistics
8 5 (16.13%) Configuration Management
9 4 (12.90%) Deployment Automation
9 4 (12.90%) Incident Management
10 2 (6.45%) Data Extraction
10 2 (6.45%) DevOps
10 2 (6.45%) ERP
10 2 (6.45%) Matrix Organization
10 2 (6.45%) Operational Acceptance Testing
11 1 (3.23%) CAD
11 1 (3.23%) Content Management
11 1 (3.23%) Problem Management
11 1 (3.23%) Waterfall
Programming Languages
1 7 (22.58%) C
1 7 (22.58%) JCL
2 6 (19.35%) PowerShell
2 6 (19.35%) Shell Script
3 2 (6.45%) SQL
4 1 (3.23%) C#
4 1 (3.23%) Java
4 1 (3.23%) VB
Qualifications
1 12 (38.71%) SC Cleared
1 12 (38.71%) Security Cleared
2 3 (9.68%) ITIL Certification
3 1 (3.23%) BPSS Clearance
3 1 (3.23%) Computer Science Degree
3 1 (3.23%) Degree
3 1 (3.23%) ITIL Foundation Certificate
3 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 3 (9.68%) SLA
2 1 (3.23%) Disclosure Scotland
2 1 (3.23%) GDPR
System Software
1 7 (22.58%) Job Entry Subsystem
2 6 (19.35%) RACF
2 6 (19.35%) Tivoli Workload Scheduler
3 4 (12.90%) Active Directory
4 1 (3.23%) BitLocker
4 1 (3.23%) Microsoft App-V
4 1 (3.23%) VMware Infrastructure
4 1 (3.23%) XenApp
Systems Management
1 6 (19.35%) Tivoli
1 6 (19.35%) Tivoli Monitoring
2 5 (16.13%) Puppet
3 2 (6.45%) SCCM
3 2 (6.45%) Systems Management Server (SMS)
4 1 (3.23%) Kibana
4 1 (3.23%) logstash
Vendors
1 9 (29.03%) ServiceNow
2 7 (22.58%) Microsoft
2 7 (22.58%) Red Hat
3 6 (19.35%) Axway
3 6 (19.35%) BMC
3 6 (19.35%) HP
4 4 (12.90%) Fujitsu
4 4 (12.90%) IBM
5 2 (6.45%) SAP
6 1 (3.23%) Adobe
6 1 (3.23%) Avaya
6 1 (3.23%) CheckPoint
6 1 (3.23%) Cisco
6 1 (3.23%) Citrix
6 1 (3.23%) Google
6 1 (3.23%) Ivanti
6 1 (3.23%) Oracle
6 1 (3.23%) Remedy
6 1 (3.23%) ThinPrint
6 1 (3.23%) VMware