Period
to 19 March 2019

The median contractor rate for a Support Analyst was £240 per day in advertised job vacancies in England during the 6 months to 19 March 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
19 Mar 2019
Same period 2018 Same period 2017
Rank 239 214 198
Rank change year-on-year -25 -16 -30
Contract jobs requiring a Support Analyst 1,039 1,210 1,172
As % of all contract IT jobs advertised in England 1.17% 1.31% 1.36%
As % of the Job Titles category 1.24% 1.38% 1.43%
Number of daily rates quoted 654 759 677
England median daily rate £240 £225 £238
Median daily rate % change year-on-year +6.67% -5.26% -13.64%
10th Percentile £125 £113 £125
90th Percentile £438 £451 £475
UK median daily rate £235 £225 £225
% change year-on-year +4.44% - -13.46%
Number of hourly rates quoted 128 144 141
England median hourly rate £16.00 £14.00 £15.00
Median hourly rate % change year-on-year +14.29% -6.67% -6.25%
10th Percentile £11.26 £10.16 £11.00
90th Percentile £22.50 £27.39 £24.50
UK median hourly rate £15.75 £14.00 £15.00
% change year-on-year +12.50% -6.67% -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 83,774 87,901 81,689
% of contract IT jobs with a recognized job title 94.73% 94.83% 94.88%
Number of daily rates quoted 56,035 58,608 53,484
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +0.54%
10th Percentile £275 £263 £258
90th Percentile £650 £638 £613
UK median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.91%
Number of hourly rates quoted 2,500 2,653 2,842
England median hourly rate £18.53 £18.70 £18.50
Median hourly rate % change year-on-year -0.91% +1.08% -
10th Percentile £11.16 £11.00 £10.65
90th Percentile £48.78 £48.56 £47.50
UK median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% -5.26%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 19 March 2019.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 19 March 2019.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 19 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 480 £259 -5.91% 109
South East +2 218 £200 +29.03% 60
North of England -12 118 £300 +41.18% 68
Midlands -11 94 £169 -43.75% 38
East of England +6 79 £225 +21.62% 14
West Midlands -17 51 £150 -27.71% 16
North West +1 48 £300 +64.61% 33
South West -55 48 £255 +27.50% 34
North East +4 45 £350 +7.69% 9
East Midlands +16 43 £300 -11.11% 22
Yorkshire -16 25 £263 +50.00% 26
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 March 2019, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 547 (52.65%) Windows
2 373 (35.90%) Microsoft
3 357 (34.36%) Active Directory
4 265 (25.51%) Microsoft Office
5 264 (25.41%) ITIL
6 210 (20.21%) Windows 10
7 204 (19.63%) Finance
8 202 (19.44%) Office 365
9 189 (18.19%) Windows 7
10 171 (16.46%) SQL
11 144 (13.86%) Windows Server
12 105 (10.11%) Service Management
13 104 (10.01%) Citrix
13 104 (10.01%) VMware
14 103 (9.91%) SCCM
15 101 (9.72%) MS Exchange
16 83 (7.99%) Microsoft Excel
16 83 (7.99%) SQL Server
17 80 (7.70%) SLA
18 79 (7.60%) Banking
19 75 (7.22%) Problem-Solving
20 74 (7.12%) Linux
21 70 (6.74%) Cisco
22 68 (6.54%) SharePoint
23 64 (6.16%) Oracle
24 61 (5.87%) LAN
25 60 (5.77%) PowerShell
26 59 (5.68%) Unix
27 58 (5.58%) Windows Server 2012
28 51 (4.91%) Security Cleared

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (9.72%) MS Exchange
2 68 (6.54%) SharePoint
3 29 (2.79%) IIS
4 19 (1.83%) Skype for Business
5 18 (1.73%) Exchange Server 2010
6 17 (1.64%) Exchange Server 2013
7 15 (1.44%) Apache
7 15 (1.44%) TPMS
8 14 (1.35%) Tomcat
9 11 (1.06%) WebSphere
10 8 (0.77%) BizTalk Server
11 7 (0.67%) Exchange Server 2007
11 7 (0.67%) IBM Notes
11 7 (0.67%) WebSphere Application Server
12 6 (0.58%) Blackberry Enterprise Server
12 6 (0.58%) Confluence
12 6 (0.58%) Exchange Server 2003
12 6 (0.58%) WebSphere Portal
12 6 (0.58%) WordPress
13 4 (0.38%) SharePoint 2010
Applications
1 265 (25.51%) Microsoft Office
2 83 (7.99%) Microsoft Excel
3 46 (4.43%) Microsoft PowerPoint
4 7 (0.67%) Microsoft Project
5 4 (0.38%) InfoPath
5 4 (0.38%) MS Visio
6 3 (0.29%) Spreadsheet
7 2 (0.19%) MicroStation
7 2 (0.19%) PTC Creo
7 2 (0.19%) Siemens NX
8 1 (0.096%) Adobe Captivate
8 1 (0.096%) Adobe Creative Suite
8 1 (0.096%) CINEMA 4D
8 1 (0.096%) HipChat
8 1 (0.096%) Windchill
Business Applications
1 18 (1.73%) Dynamics CRM
2 16 (1.54%) Dynamics AX
3 7 (0.67%) Remedy ITSM
4 6 (0.58%) Dynamics NAV
4 6 (0.58%) Markit EDM
4 6 (0.58%) PeopleSoft HRMS
5 5 (0.48%) Carpe Diem
5 5 (0.48%) Eikon
5 5 (0.48%) Oracle EBS
6 4 (0.38%) Oracle EBS R12
6 4 (0.38%) Oracle Subledger Accounting
7 3 (0.29%) Elite 3E
7 3 (0.29%) LatentZero
7 3 (0.29%) Line 500
7 3 (0.29%) Oracle Financials
7 3 (0.29%) Oracle Internet Expenses
8 2 (0.19%) Oracle Payables
8 2 (0.19%) Oracle Procure-to-Pay
8 2 (0.19%) SAP ERP
8 2 (0.19%) SAP HR
Cloud Services
1 202 (19.44%) Office 365
2 33 (3.18%) Microsoft Azure
3 15 (1.44%) G Suite
4 14 (1.35%) Dynamics 365
5 9 (0.87%) SaaS
6 8 (0.77%) IaaS
7 7 (0.67%) Mimecast
8 6 (0.58%) Amazon AWS
8 6 (0.58%) Google Drive
8 6 (0.58%) PaaS
9 5 (0.48%) Google Analytics
9 5 (0.48%) OneDrive
10 4 (0.38%) Akamai
10 4 (0.38%) Azure Active Directory
11 2 (0.19%) OpenDNS
12 1 (0.096%) Amazon CloudWatch
12 1 (0.096%) Amazon EC2
12 1 (0.096%) Amazon S3
12 1 (0.096%) Dropbox
12 1 (0.096%) Google Cloud Platform
Communications & Networking
1 61 (5.87%) LAN
2 49 (4.72%) WAN
3 41 (3.95%) DNS
4 35 (3.37%) Internet
4 35 (3.37%) TCP/IP
5 34 (3.27%) DHCP
6 31 (2.98%) VPN
7 24 (2.31%) VoIP
8 19 (1.83%) Firewall
9 17 (1.64%) Skype
10 14 (1.35%) Intranet
10 14 (1.35%) Wireless
11 12 (1.15%) SAN
12 11 (1.06%) Wi-Fi
13 10 (0.96%) IP Telephony
14 9 (0.87%) Cisco IOS
15 7 (0.67%) FTP
16 6 (0.58%) Remote Desktop
16 6 (0.58%) Structured Cabling
17 4 (0.38%) Unified Communications
Database & Business Intelligence
1 83 (7.99%) SQL Server
2 28 (2.69%) SQL Server Reporting Services
3 24 (2.31%) SQL Server Integration Services
4 21 (2.02%) Relational Database
5 19 (1.83%) Oracle Database
6 13 (1.25%) RDBMS
7 10 (0.96%) SQL Server 2012
8 9 (0.87%) Data Warehouse
8 9 (0.87%) MS Access
8 9 (0.87%) SQL Server 2008
9 8 (0.77%) Crystal Reports
9 8 (0.77%) Oracle Database 12c
9 8 (0.77%) Power BI
10 7 (0.67%) Oracle Database 11g
10 7 (0.67%) QlikView
10 7 (0.67%) SQL Server Analysis Services
11 6 (0.58%) MySQL
11 6 (0.58%) Oracle Reports
12 5 (0.48%) BusinessObjects
13 4 (0.38%) Microsoft Analysis Services
Development Applications
1 26 (2.50%) JIRA
2 7 (0.67%) Jenkins
3 6 (0.58%) PeopleTools
4 5 (0.48%) Oracle Forms
5 4 (0.38%) Git (software)
5 4 (0.38%) SQL Server Management Studio (SSMS)
6 3 (0.29%) Hudson
6 3 (0.29%) JMeter
6 3 (0.29%) TeamCity
6 3 (0.29%) Toad
7 2 (0.19%) Cucumber
7 2 (0.19%) git-flow
7 2 (0.19%) JUnit
7 2 (0.19%) Selenium
7 2 (0.19%) Visual Studio
8 1 (0.096%) FitNesse
8 1 (0.096%) NUnit
8 1 (0.096%) WinDbg
General
1 204 (19.63%) Finance
2 79 (7.60%) Banking
3 45 (4.33%) Law
4 39 (3.75%) Front Office
5 33 (3.18%) Legal
6 31 (2.98%) Investment Banking
7 27 (2.60%) Telecoms
8 13 (1.25%) Manufacturing
9 12 (1.15%) Retail
10 9 (0.87%) Publishing
11 8 (0.77%) Back Office
12 6 (0.58%) Billing
13 5 (0.48%) Advertising
13 5 (0.48%) Financial Institution
13 5 (0.48%) Marketing
14 4 (0.38%) Automotive
14 4 (0.38%) General Ledger
15 3 (0.29%) French Language
15 3 (0.29%) Local Government
15 3 (0.29%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 24 (2.31%) .NET
2 19 (1.83%) XML
3 13 (1.25%) HTML
4 12 (1.15%) Web Services
5 8 (0.77%) LDAP
5 8 (0.77%) Software Packaging
6 7 (0.67%) Middleware
7 6 (0.58%) .NET Framework
8 5 (0.48%) ASP.NET
8 5 (0.48%) CSS
9 4 (0.38%) Ajax
9 4 (0.38%) FIX Protocol
9 4 (0.38%) IBM Integration Bus
9 4 (0.38%) SOAP
9 4 (0.38%) Spring
10 3 (0.29%) Hibernate
10 3 (0.29%) ISPF
10 3 (0.29%) XML Schema
10 3 (0.29%) XSLT
11 2 (0.19%) XSD
Miscellaneous
1 51 (4.91%) Analytical Skills
2 37 (3.56%) Management Information System
3 34 (3.27%) Fixed Income
4 33 (3.18%) Blackberry
4 33 (3.18%) Self-Motivation
5 27 (2.60%) Video Conferencing
6 26 (2.50%) iPhone
7 22 (2.12%) Smartphone
8 21 (2.02%) Derivative
9 20 (1.92%) iPad
10 17 (1.64%) Wiki
11 15 (1.44%) Virtual Team
12 13 (1.25%) Data Centre
13 11 (1.06%) Driving Licence
13 11 (1.06%) NHS
14 10 (0.96%) Foreign Exchange (FX)
15 8 (0.77%) CMDB
16 7 (0.67%) Hedge funds
16 7 (0.67%) Reinsurance
16 7 (0.67%) User Experience
Operating Systems
1 547 (52.65%) Windows
2 210 (20.21%) Windows 10
3 189 (18.19%) Windows 7
4 144 (13.86%) Windows Server
5 74 (7.12%) Linux
6 59 (5.68%) Unix
7 58 (5.58%) Windows Server 2012
8 49 (4.72%) Windows Server 2008
9 48 (4.62%) Android
10 34 (3.27%) Apple iOS
11 25 (2.41%) Mac OS
12 16 (1.54%) VME
13 15 (1.44%) Windows XP
14 14 (1.35%) Windows 8
15 13 (1.25%) Mac OS X
15 13 (1.25%) Windows Server 2003
16 6 (0.58%) Ubuntu
17 4 (0.38%) HPUX
17 4 (0.38%) zOS
18 3 (0.29%) Red Hat Enterprise Linux
Processes & Methodologies
1 264 (25.41%) ITIL
2 105 (10.11%) Service Management
3 75 (7.22%) Problem-Solving
4 45 (4.33%) Incident Management
4 45 (4.33%) ITSM
5 37 (3.56%) Problem Management
6 36 (3.46%) Asset Management
7 35 (3.37%) Migration
8 33 (3.18%) ITIL V3
9 31 (2.98%) Information Security
10 30 (2.89%) Change Management
10 30 (2.89%) Root Cause Analysis
11 29 (2.79%) CRM
12 26 (2.50%) Agile Software Development
12 26 (2.50%) Continuous Improvement
12 26 (2.50%) Time Management
13 25 (2.41%) Security Management
14 24 (2.31%) Information Security Management
14 24 (2.31%) ISMS
14 24 (2.31%) Proactive Monitoring
Programming Languages
1 171 (16.46%) SQL
2 60 (5.77%) PowerShell
3 37 (3.56%) Python
4 31 (2.98%) C#
5 28 (2.69%) Java
6 20 (1.92%) PL/SQL
7 18 (1.73%) Perl
8 12 (1.15%) Bash Shell
9 11 (1.06%) JavaScript
10 10 (0.96%) T-SQL
11 9 (0.87%) C++
12 8 (0.77%) VBScript
13 7 (0.67%) Shell Script
13 7 (0.67%) VB
13 7 (0.67%) VBA
14 5 (0.48%) C
15 4 (0.38%) JCL
15 4 (0.38%) VB.NET
16 3 (0.29%) ActionScript
16 3 (0.29%) VB6
Qualifications
1 51 (4.91%) Security Cleared
2 49 (4.72%) Degree
3 39 (3.75%) ITIL Certification
4 38 (3.66%) Microsoft Certification
5 32 (3.08%) SC Cleared
6 17 (1.64%) CCNA
6 17 (1.64%) Cisco Certification
7 16 (1.54%) MCSA
7 16 (1.54%) MCSE
8 15 (1.44%) MCP
9 13 (1.25%) ITIL Foundation Certificate
10 12 (1.15%) Computer Science Degree
10 12 (1.15%) DV Cleared
11 9 (0.87%) DBS Check
12 8 (0.77%) A+ Certification
13 6 (0.58%) MCITP
13 6 (0.58%) MOS
14 5 (0.48%) MCTS
15 3 (0.29%) VMware Certified Professional (VCP)
16 2 (0.19%) PRINCE2 Certification
Quality Assurance & Compliance
1 80 (7.70%) SLA
2 17 (1.64%) PMO
3 14 (1.35%) QA
4 12 (1.15%) Data Quality
5 5 (0.48%) GxP
6 4 (0.38%) SEPA
7 3 (0.29%) 21 CFR Part 11
7 3 (0.29%) GMP
7 3 (0.29%) Sarbanes-Oxley
8 2 (0.19%) Disclosure Scotland
8 2 (0.19%) MiFID
9 1 (0.096%) EMIR
9 1 (0.096%) HL7
System Software
1 357 (34.36%) Active Directory
2 42 (4.04%) VMware Infrastructure
3 19 (1.83%) Hyper-V
4 18 (1.73%) XenApp
5 17 (1.64%) vSphere
6 13 (1.25%) XenDesktop
7 12 (1.15%) Virtual Desktop
8 10 (0.96%) VMware ESXi
9 7 (0.67%) Docker
9 7 (0.67%) Virtual Machines
9 7 (0.67%) VMware Workstation
10 6 (0.58%) VMware Server
11 5 (0.48%) Microsoft App-V
11 5 (0.48%) Terminal Services
12 3 (0.29%) Time Sharing Option
12 3 (0.29%) Varnish
12 3 (0.29%) Virtual Servers
13 2 (0.19%) BitLocker
13 2 (0.19%) DFS Replication
13 2 (0.19%) XenServer
Systems Management
1 103 (9.91%) SCCM
2 15 (1.44%) AirWatch
3 11 (1.06%) WSUS
4 10 (0.96%) Control-M
4 10 (0.96%) ITRS Geneos
5 9 (0.87%) Backup Exec
6 7 (0.67%) Norton AntiVirus
6 7 (0.67%) Systems Management Server (SMS)
7 4 (0.38%) Ansible
7 4 (0.38%) Microsoft Intune
7 4 (0.38%) Symantec Endpoint Protection
7 4 (0.38%) Thomson Reuters DACS
8 3 (0.29%) Nagios
8 3 (0.29%) Puppet
8 3 (0.29%) SCOM
8 3 (0.29%) SCVMM
9 2 (0.19%) HP Data Protector
9 2 (0.19%) OpenView
9 2 (0.19%) OVSD
9 2 (0.19%) Tivoli Storage Manager
Vendors
1 373 (35.90%) Microsoft
2 104 (10.01%) Citrix
2 104 (10.01%) VMware
3 70 (6.74%) Cisco
4 64 (6.16%) Oracle
5 45 (4.33%) Apple
6 36 (3.46%) ServiceNow
7 28 (2.69%) Bloomberg
8 27 (2.60%) HP
9 24 (2.31%) Ivanti
10 23 (2.21%) Sony
11 22 (2.12%) Remedy
12 21 (2.02%) Reuters
13 17 (1.64%) iManage
14 16 (1.54%) Google
15 15 (1.44%) Avaya
15 15 (1.44%) IBM
15 15 (1.44%) Sophos
15 15 (1.44%) Sybase
15 15 (1.44%) Symantec