Period
to 20 April 2018

The median contractor rate for a Support Analyst was £225 per day in advertised job vacancies in England during the 6 months to 20 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 218 207 173
Rank change year-on-year -11 -34 -50
Contract jobs requiring a Support Analyst 1,171 1,106 1,457
As % of all contract IT jobs advertised in England 1.26% 1.29% 1.48%
As % of the Job Titles category 1.33% 1.36% 1.56%
Number of daily rates quoted 727 627 835
England median daily rate £225 £265 £275
Median daily rate % change year-on-year -15.09% -3.64% +10.00%
10th Percentile £113 £125 £128
90th Percentile £450 £475 £475
UK median daily rate £225 £250 £260
% change year-on-year -10.00% -3.85% +6.12%
Number of hourly rates quoted 145 125 211
England median hourly rate £14.31 £14.75 £16.00
Median hourly rate % change year-on-year -2.98% -7.81% -
10th Percentile £10.16 £10.60 £10.50
90th Percentile £29.15 £21.85 £27.50
UK median hourly rate £14.04 £15.00 £15.50
% change year-on-year -6.43% -3.23% -3.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,940 81,475 93,547
% of contract IT jobs with a recognized job title 94.88% 94.86% 95.21%
Number of daily rates quoted 58,325 53,284 61,126
England median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,717 2,755 3,080
England median hourly rate £18.70 £19.00 £19.00
Median hourly rate % change year-on-year -1.58% - +11.76%
10th Percentile £11.00 £10.66 £10.50
90th Percentile £48.75 £47.83 £47.83
UK median hourly rate £18.50 £18.96 £19.50
% change year-on-year -2.43% -2.77% +14.71%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 20 April 2018.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 20 April 2018.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 591 £275 -8.33% 157
South East -10 208 £158 -25.00% 118
North of England -15 118 £220 -20.00% 79
Midlands -14 104 £300 +87.50% 66
East of England -5 89 £160 -28.89% 40
South West +2 58 £226 +2.50% 39
East Midlands -6 53 £330 +103.08% 30
West Midlands -6 50 £235 +46.88% 36
North West -33 48 £170 -37.04% 37
Yorkshire -13 39 £200 +9.59% 35
North East +33 31 £325 -2.99% 7
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 April 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 486 (41.50%) Windows
2 327 (27.92%) Microsoft
3 323 (27.58%) Active Directory
4 275 (23.48%) SQL
5 267 (22.80%) ITIL
6 264 (22.54%) Microsoft Office
7 247 (21.09%) Finance
8 191 (16.31%) Windows 7
9 166 (14.18%) Office 365
10 150 (12.81%) Unix
11 140 (11.96%) Problem-Solving
12 132 (11.27%) Windows 10
13 126 (10.76%) Citrix
13 126 (10.76%) Linux
14 125 (10.67%) Analytical Skills
15 120 (10.25%) Oracle
16 118 (10.08%) Windows Server
17 107 (9.14%) Banking
18 101 (8.63%) SQL Server
19 99 (8.45%) SLA
20 93 (7.94%) MS Exchange
21 92 (7.86%) SCCM
22 84 (7.17%) Java
23 83 (7.09%) Service Management
24 78 (6.66%) Security Cleared
25 76 (6.49%) Incident Management
26 68 (5.81%) Microsoft Excel
27 67 (5.72%) Windows Server 2008
28 65 (5.55%) HP
28 65 (5.55%) VMware

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (7.94%) MS Exchange
2 61 (5.21%) SharePoint
3 36 (3.07%) Skype for Business
4 29 (2.48%) WebSphere
5 22 (1.88%) Exchange Server 2010
6 16 (1.37%) IIS
7 14 (1.20%) SAS
8 12 (1.02%) Tomcat
9 10 (0.85%) WebLogic
10 9 (0.77%) Elasticsearch
10 9 (0.77%) JBoss
11 8 (0.68%) Apache
11 8 (0.68%) BizTalk Server
11 8 (0.68%) Blackberry Enterprise Server
11 8 (0.68%) Confluence
11 8 (0.68%) Exchange Server 2003
11 8 (0.68%) Exchange Server 2007
11 8 (0.68%) IBM Notes
12 7 (0.60%) CMS
12 7 (0.60%) MQSeries
Applications
1 264 (22.54%) Microsoft Office
2 68 (5.81%) Microsoft Excel
3 32 (2.73%) Microsoft PowerPoint
4 13 (1.11%) Spreadsheet
5 5 (0.43%) MS Visio
6 4 (0.34%) Acrobat
6 4 (0.34%) Microsoft Project
7 3 (0.26%) AutoCAD
8 1 (0.085%) Adobe Creative Suite
8 1 (0.085%) CINEMA 4D
8 1 (0.085%) SPSS
8 1 (0.085%) Vectorworks
Business Applications
1 25 (2.13%) Dynamics CRM
2 23 (1.96%) Dynamics AX
3 20 (1.71%) Oracle EBS
4 19 (1.62%) Oracle Payables
4 19 (1.62%) Oracle Receivables
5 18 (1.54%) Oracle General Ledger
6 16 (1.37%) Oracle Assets
6 16 (1.37%) Oracle EBS R12
7 14 (1.20%) Oracle iProcurement
8 11 (0.94%) Oracle Internet Expenses
9 9 (0.77%) Elite 3E
10 7 (0.60%) Carpe Diem
11 6 (0.51%) Oracle Financials
12 5 (0.43%) BusinessWare
12 5 (0.43%) LatentZero
12 5 (0.43%) NetSuite
12 5 (0.43%) Oracle Applications
12 5 (0.43%) Sonata
12 5 (0.43%) thinkFolio
12 5 (0.43%) Unit4 Business World
Cloud Services
1 166 (14.18%) Office 365
2 28 (2.39%) Microsoft Azure
3 14 (1.20%) IaaS
4 13 (1.11%) PaaS
5 12 (1.02%) Dynamics 365
5 12 (1.02%) SaaS
6 9 (0.77%) G Suite
7 7 (0.60%) Amazon AWS
8 4 (0.34%) Google Cloud Platform
8 4 (0.34%) Mimecast
8 4 (0.34%) OneDrive
8 4 (0.34%) Yammer
9 3 (0.26%) Azure Data Factory
9 3 (0.26%) FinancialForce
10 2 (0.17%) Adobe Creative Cloud
10 2 (0.17%) Azure Active Directory
10 2 (0.17%) SuccessFactors
11 1 (0.085%) AdWords
11 1 (0.085%) GitHub
11 1 (0.085%) OpenShift
Communications & Networking
1 64 (5.47%) LAN
2 53 (4.53%) Internet
2 53 (4.53%) TCP/IP
3 51 (4.36%) WAN
4 50 (4.27%) VPN
5 43 (3.67%) DNS
6 42 (3.59%) Firewall
7 35 (2.99%) DHCP
8 30 (2.56%) Skype
9 27 (2.31%) Wireless
10 25 (2.13%) VoIP
11 18 (1.54%) SAN
12 17 (1.45%) Remote Desktop
13 16 (1.37%) Wi-Fi
14 12 (1.02%) Intranet
14 12 (1.02%) SMS
15 11 (0.94%) IP Telephony
16 10 (0.85%) SSL
17 9 (0.77%) VLAN
18 8 (0.68%) HTTP
Database & Business Intelligence
1 101 (8.63%) SQL Server
2 27 (2.31%) Oracle Database
2 27 (2.31%) Relational Database
3 18 (1.54%) Oracle Database 11g
4 17 (1.45%) Data Warehouse
4 17 (1.45%) Oracle Reports
4 17 (1.45%) SQL Server Integration Services
5 15 (1.28%) Oracle Database 10g
6 14 (1.20%) Oracle Discoverer
7 10 (0.85%) SQL Server Reporting Services
8 9 (0.77%) Blockchain
8 9 (0.77%) MS Access
9 8 (0.68%) Crystal Reports
9 8 (0.68%) MySQL
9 8 (0.68%) SQL Server 2012
10 7 (0.60%) SQL Server 2005
10 7 (0.60%) SQL Server 2008
10 7 (0.60%) SQL Server Analysis Services
11 5 (0.43%) Apache Cassandra
11 5 (0.43%) BusinessObjects
Development Applications
1 18 (1.54%) JIRA
2 9 (0.77%) Git (software)
3 8 (0.68%) Visual Studio
4 4 (0.34%) SQL Server Management Studio (SSMS)
5 3 (0.26%) MSI
5 3 (0.26%) Octopus Deploy
5 3 (0.26%) Oracle Forms
5 3 (0.26%) Team Foundation Server
5 3 (0.26%) Toad
6 2 (0.17%) Eclipse
6 2 (0.17%) Oracle APEX
6 2 (0.17%) StarTeam
7 1 (0.085%) Artifactory
7 1 (0.085%) Bitbucket
7 1 (0.085%) Cucumber
7 1 (0.085%) IBM UrbanCode
7 1 (0.085%) Jenkins
7 1 (0.085%) PeopleTools
7 1 (0.085%) PVCS
7 1 (0.085%) Selenium
General
1 247 (21.09%) Finance
2 107 (9.14%) Banking
3 63 (5.38%) Retail
4 47 (4.01%) Front Office
5 42 (3.59%) Legal
6 35 (2.99%) Investment Banking
7 28 (2.39%) Law
8 18 (1.54%) Advertising
9 17 (1.45%) Telecoms
10 15 (1.28%) Billing
11 14 (1.20%) Manufacturing
12 13 (1.11%) Back Office
13 11 (0.94%) French Language
13 11 (0.94%) Publishing
14 10 (0.85%) Financial Institution
14 10 (0.85%) Pharmaceutical
15 7 (0.60%) Marketing
16 6 (0.51%) Retail Banking
17 4 (0.34%) General Ledger
17 4 (0.34%) German Language
Libraries, Frameworks & Software Standards
1 32 (2.73%) XML
2 24 (2.05%) FIX Protocol
3 23 (1.96%) .NET
4 21 (1.79%) Web Services
5 20 (1.71%) J2EE
6 18 (1.54%) HTML
6 18 (1.54%) WebSphere MQ
7 14 (1.20%) CSS
8 13 (1.11%) AngularJS
9 11 (0.94%) REST
10 8 (0.68%) Elastic Stack
10 8 (0.68%) ISPF
10 8 (0.68%) Middleware
11 7 (0.60%) IBM Integration Bus
11 7 (0.60%) JDBC
11 7 (0.60%) JSP
11 7 (0.60%) Rendezvous
11 7 (0.60%) SOAP
11 7 (0.60%) Spring
12 6 (0.51%) Hibernate
Miscellaneous
1 125 (10.67%) Analytical Skills
2 45 (3.84%) Blackberry
3 42 (3.59%) Self-Motivation
4 40 (3.42%) iPhone
4 40 (3.42%) Management Information System
5 33 (2.82%) Smartphone
6 26 (2.22%) Equities
7 23 (1.96%) iPad
8 22 (1.88%) Video Conferencing
9 20 (1.71%) SWIFT
10 17 (1.45%) Computer Science
11 15 (1.28%) Data Centre
11 15 (1.28%) Foreign Exchange (FX)
11 15 (1.28%) Hedge funds
12 14 (1.20%) User Experience
13 13 (1.11%) Fixed Income
14 12 (1.02%) Derivative
14 12 (1.02%) Mainframe
15 10 (0.85%) Fedwire
15 10 (0.85%) NHS
Operating Systems
1 486 (41.50%) Windows
2 191 (16.31%) Windows 7
3 150 (12.81%) Unix
4 132 (11.27%) Windows 10
5 126 (10.76%) Linux
6 118 (10.08%) Windows Server
7 67 (5.72%) Windows Server 2008
8 59 (5.04%) Windows Server 2012
9 45 (3.84%) Android
10 40 (3.42%) Windows 8
11 31 (2.65%) Windows XP
12 30 (2.56%) Apple iOS
13 29 (2.48%) Solaris
14 28 (2.39%) Red Hat Enterprise Linux
15 24 (2.05%) AIX
16 22 (1.88%) Windows Server 2003
17 21 (1.79%) Mac OS X
18 20 (1.71%) Mac OS
19 16 (1.37%) HPUX
20 15 (1.28%) MVS
Processes & Methodologies
1 267 (22.80%) ITIL
2 140 (11.96%) Problem-Solving
3 83 (7.09%) Service Management
4 76 (6.49%) Incident Management
5 64 (5.47%) Change Management
5 64 (5.47%) Problem Management
6 49 (4.18%) Migration
7 45 (3.84%) CRM
8 37 (3.16%) Root Cause Analysis
9 32 (2.73%) Asset Management
9 32 (2.73%) ITSM
10 29 (2.48%) Project Management
11 28 (2.39%) Agile Software Development
11 28 (2.39%) Continuous Improvement
11 28 (2.39%) E-Commerce
11 28 (2.39%) Electronic Trading
12 25 (2.13%) Document Management
13 24 (2.05%) Line Management
14 23 (1.96%) Service Delivery
15 22 (1.88%) Configuration Management
Programming Languages
1 275 (23.48%) SQL
2 84 (7.17%) Java
3 40 (3.42%) PowerShell
4 38 (3.25%) PL/SQL
5 35 (2.99%) Perl
6 34 (2.90%) Python
7 32 (2.73%) Shell Script
8 31 (2.65%) C#
9 29 (2.48%) Bash Shell
10 23 (1.96%) T-SQL
11 21 (1.79%) JavaScript
11 21 (1.79%) VBA
12 17 (1.45%) C
13 12 (1.02%) PHP
14 10 (0.85%) JCL
15 9 (0.77%) C++
15 9 (0.77%) Korn
16 7 (0.60%) VB
17 6 (0.51%) R
18 5 (0.43%) XMLA
Qualifications
1 78 (6.66%) Security Cleared
2 63 (5.38%) SC Cleared
3 42 (3.59%) Degree
4 37 (3.16%) Microsoft Certification
5 29 (2.48%) ITIL Certification
6 23 (1.96%) MCSE
7 22 (1.88%) MCP
8 13 (1.11%) ITIL Foundation Certificate
8 13 (1.11%) MCSA
9 10 (0.85%) MCITP
10 9 (0.77%) Cisco Certification
11 8 (0.68%) CCNA
11 8 (0.68%) MCDST
12 7 (0.60%) Computer Science Degree
13 6 (0.51%) DV Cleared
14 5 (0.43%) DBS Check
14 5 (0.43%) MOS
15 4 (0.34%) A+ Certification
16 2 (0.17%) CISA
16 2 (0.17%) CISM
Quality Assurance & Compliance
1 99 (8.45%) SLA
2 14 (1.20%) PMO
3 11 (0.94%) SEPA
4 5 (0.43%) HL7
4 5 (0.43%) MiFID
5 4 (0.34%) GDPR
5 4 (0.34%) QA
6 3 (0.26%) Dodd-Frank
6 3 (0.26%) EMIR
6 3 (0.26%) IFRS
6 3 (0.26%) IFRS 9
6 3 (0.26%) ISO/IEC 27001
6 3 (0.26%) PCI DSS
7 2 (0.17%) Data Quality
7 2 (0.17%) ISO 9001
7 2 (0.17%) TARGET2
8 1 (0.085%) DICOM
8 1 (0.085%) Disclosure Scotland
8 1 (0.085%) P3O
8 1 (0.085%) Sarbanes-Oxley
System Software
1 323 (27.58%) Active Directory
2 44 (3.76%) VMware Infrastructure
3 19 (1.62%) XenApp
4 16 (1.37%) Hyper-V
5 15 (1.28%) Virtual Desktop
6 8 (0.68%) Job Entry Subsystem
6 8 (0.68%) VMware ESXi
6 8 (0.68%) vSphere
7 7 (0.60%) Microsoft App-V
7 7 (0.60%) RACF
7 7 (0.60%) Tivoli Workload Scheduler
7 7 (0.60%) XenDesktop
8 6 (0.51%) Terminal Services
8 6 (0.51%) Virtual Machines
9 5 (0.43%) Virtual Servers
9 5 (0.43%) VMware Workstation
10 4 (0.34%) BitLocker
10 4 (0.34%) KVM
11 2 (0.17%) Docker
11 2 (0.17%) NFS
Systems Management
1 92 (7.86%) SCCM
2 25 (2.13%) Systems Management Server (SMS)
3 24 (2.05%) Control-M
4 11 (0.94%) AirWatch
5 9 (0.77%) Tivoli
6 7 (0.60%) Kibana
6 7 (0.60%) logstash
6 7 (0.60%) OVSD
6 7 (0.60%) Tivoli Monitoring
7 6 (0.51%) OpenView
7 6 (0.51%) SCOM
7 6 (0.51%) WSUS
8 5 (0.43%) CA Spectrum
8 5 (0.43%) DameWare
8 5 (0.43%) Microsoft Intune
8 5 (0.43%) Puppet
9 4 (0.34%) Jamf Pro
9 4 (0.34%) Malwarebytes
9 4 (0.34%) Nagios
9 4 (0.34%) NetBackup
Vendors
1 327 (27.92%) Microsoft
2 126 (10.76%) Citrix
3 120 (10.25%) Oracle
4 65 (5.55%) HP
4 65 (5.55%) VMware
5 63 (5.38%) Apple
6 58 (4.95%) Cisco
7 36 (3.07%) Remedy
8 32 (2.73%) Bloomberg
8 32 (2.73%) ServiceNow
9 29 (2.48%) IBM
10 22 (1.88%) Dell
10 22 (1.88%) iManage
11 21 (1.79%) Reuters
11 21 (1.79%) SAP
12 18 (1.54%) Red Hat
13 17 (1.45%) Avaya
14 16 (1.37%) Charles River
15 15 (1.28%) Ivanti
15 15 (1.28%) NetApp