Period
to 20 January 2018

The median contractor rate for a Support Analyst was £250 per day in advertised job vacancies in England during the 6 months to 20 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 192 192 147
Rank change year-on-year 0 -45 -36
Contract jobs requiring a Support Analyst 1,287 1,251 1,642
As % of all contract IT jobs advertised in England 1.41% 1.39% 1.66%
As % of the Job Titles category 1.48% 1.47% 1.74%
Number of daily rates quoted 762 744 913
England median daily rate £250 £240 £275
Median daily rate % change year-on-year +4.17% -12.73% +10.00%
10th Percentile £113 £123 £123
90th Percentile £475 £475 £475
UK median daily rate £236 £230 £258
% change year-on-year +2.72% -10.68% +8.99%
Number of hourly rates quoted 188 158 249
England median hourly rate £15.00 £15.00 £16.00
Median hourly rate % change year-on-year - -6.25% -
10th Percentile £10.16 £11.12 £10.47
90th Percentile £29.00 £24.65 £23.80
UK median hourly rate £15.00 £15.00 £15.50
% change year-on-year - -3.23% -3.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86,733 85,247 94,251
% of contract IT jobs with a recognized job title 94.73% 94.77% 95.04%
Number of daily rates quoted 58,185 56,131 61,000
England median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £263 £256 £250
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,529 2,917 3,593
England median hourly rate £18.38 £18.50 £18.50
Median hourly rate % change year-on-year -0.68% - +12.12%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.50
UK median hourly rate £18.50 £18.00 £19.00
% change year-on-year +2.78% -5.26% +15.15%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 20 January 2018.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 20 January 2018.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 620 £300 +9.09% 192
South East -14 230 £183 -14.12% 90
North of England +2 126 £200 -11.11% 84
Midlands +2 123 £225 +38.46% 53
East of England -13 111 £238 -12.04% 40
South West +25 81 £213 -15.00% 40
West Midlands +3 62 £166 -2.21% 38
East Midlands +10 60 £313 +95.31% 15
North West -6 59 £213 -10.53% 47
Yorkshire -7 48 £160 -26.86% 29
North East +40 19 £400 +23.08% 8
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 January 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Support Analyst in the job title.

1 570 (44.29%) Windows
2 361 (28.05%) Active Directory
3 332 (25.80%) Microsoft
4 293 (22.77%) ITIL
5 291 (22.61%) Finance
6 281 (21.83%) SQL
7 264 (20.51%) Microsoft Office
8 219 (17.02%) Windows 7
9 174 (13.52%) Office 365
10 151 (11.73%) Unix
11 141 (10.96%) Linux
12 135 (10.49%) Banking
13 129 (10.02%) Oracle
14 120 (9.32%) Windows Server
15 117 (9.09%) Analytical Skills
16 116 (9.01%) Windows 10
17 111 (8.62%) SLA
18 108 (8.39%) SQL Server
19 105 (8.16%) VMware
20 101 (7.85%) MS Exchange
21 100 (7.77%) Citrix
22 94 (7.30%) Incident Management
23 92 (7.15%) SCCM
24 86 (6.68%) Cisco
25 76 (5.91%) Front Office
26 74 (5.75%) Change Management
27 72 (5.59%) Problem Management
27 72 (5.59%) Windows Server 2008
27 72 (5.59%) Windows Server 2012
28 71 (5.52%) Service Management

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (7.85%) MS Exchange
2 58 (4.51%) SharePoint
3 44 (3.42%) Skype for Business
4 35 (2.72%) Exchange Server 2010
5 24 (1.86%) IIS
6 16 (1.24%) SAS
7 15 (1.17%) WebSphere
8 13 (1.01%) Tomcat
9 12 (0.93%) Exchange Server 2007
10 10 (0.78%) Apache
11 9 (0.70%) Confluence
11 9 (0.70%) Exchange Server 2003
11 9 (0.70%) JBoss
11 9 (0.70%) Oracle Workflow
12 8 (0.62%) Blackberry Enterprise Server
12 8 (0.62%) MQSeries
12 8 (0.62%) WebLogic
13 6 (0.47%) BizTalk Server
13 6 (0.47%) IBM Notes
13 6 (0.47%) SharePoint 2010
Applications
1 264 (20.51%) Microsoft Office
2 68 (5.28%) Microsoft Excel
3 39 (3.03%) Microsoft PowerPoint
4 17 (1.32%) Spreadsheet
5 4 (0.31%) Acrobat
5 4 (0.31%) Microsoft Project
5 4 (0.31%) MS Visio
6 3 (0.23%) AutoCAD
7 2 (0.16%) CINEMA 4D
7 2 (0.16%) Vectorworks
8 1 (0.078%) Adobe Creative Suite
8 1 (0.078%) Adobe Illustrator
8 1 (0.078%) Photoshop
8 1 (0.078%) SPSS
Business Applications
1 28 (2.18%) Oracle EBS
2 26 (2.02%) Oracle Payables
2 26 (2.02%) Oracle Receivables
3 25 (1.94%) Oracle General Ledger
4 24 (1.86%) Oracle EBS R12
5 23 (1.79%) Dynamics CRM
5 23 (1.79%) Oracle Assets
6 21 (1.63%) Oracle iProcurement
7 16 (1.24%) Oracle Internet Expenses
8 13 (1.01%) Oracle Financials
8 13 (1.01%) thinkFolio
9 11 (0.85%) Dynamics AX
10 7 (0.54%) Markit EDM
11 6 (0.47%) LatentZero
11 6 (0.47%) Oracle 11i
11 6 (0.47%) Oracle Subledger Accounting
11 6 (0.47%) RMDS
12 5 (0.39%) Oracle Cash Management
13 4 (0.31%) Eikon
13 4 (0.31%) Remedy ITSM
Cloud Services
1 174 (13.52%) Office 365
2 32 (2.49%) Microsoft Azure
3 13 (1.01%) FinancialForce
3 13 (1.01%) IaaS
4 12 (0.93%) Amazon AWS
4 12 (0.93%) PaaS
5 11 (0.85%) Dynamics 365
5 11 (0.85%) Google Drive
6 8 (0.62%) SaaS
7 6 (0.47%) Yammer
8 5 (0.39%) Azure Active Directory
8 5 (0.39%) G Suite
8 5 (0.39%) OneDrive
9 4 (0.31%) Google Play
9 4 (0.31%) Mimecast
10 3 (0.23%) Google Cloud Platform
11 2 (0.16%) Adobe Creative Cloud
11 2 (0.16%) Azure Data Factory
11 2 (0.16%) SuccessFactors
12 1 (0.078%) BlazeMeter
Communications & Networking
1 66 (5.13%) LAN
2 63 (4.90%) Internet
3 60 (4.66%) TCP/IP
4 59 (4.58%) WAN
5 54 (4.20%) DNS
6 46 (3.57%) Firewall
7 45 (3.50%) Skype
8 42 (3.26%) DHCP
9 39 (3.03%) Wireless
10 37 (2.87%) VPN
11 28 (2.18%) VoIP
12 21 (1.63%) SAN
13 20 (1.55%) Wi-Fi
14 15 (1.17%) Intranet
14 15 (1.17%) Remote Desktop
15 13 (1.01%) IP Telephony
16 11 (0.85%) 4G
16 11 (0.85%) Broadband
16 11 (0.85%) SMS
17 8 (0.62%) NetScaler
Database & Business Intelligence
1 108 (8.39%) SQL Server
2 34 (2.64%) Oracle Database
3 33 (2.56%) Relational Database
4 26 (2.02%) SQL Server Integration Services
5 23 (1.79%) Oracle Database 10g
5 23 (1.79%) Oracle Reports
6 19 (1.48%) Oracle Database 11g
6 19 (1.48%) Oracle Discoverer
7 16 (1.24%) SQL Server Reporting Services
8 14 (1.09%) SQL Server 2008
9 11 (0.85%) Crystal Reports
9 11 (0.85%) SQL Server 2005
9 11 (0.85%) SQL Server 2012
10 10 (0.78%) Data Warehouse
11 9 (0.70%) Blockchain
12 8 (0.62%) Apache Cassandra
13 7 (0.54%) MySQL
14 6 (0.47%) BusinessObjects
14 6 (0.47%) SQL Server Analysis Services
14 6 (0.47%) TimesTen
Development Applications
1 28 (2.18%) JIRA
2 5 (0.39%) Maven
3 4 (0.31%) Cucumber
3 4 (0.31%) IBM UrbanCode
3 4 (0.31%) Oracle APEX
3 4 (0.31%) Selenium
4 3 (0.23%) Git (software)
4 3 (0.23%) Jenkins
4 3 (0.23%) Oracle Forms
4 3 (0.23%) Visual Studio
5 2 (0.16%) Eclipse
5 2 (0.16%) jMock
5 2 (0.16%) JUnit
5 2 (0.16%) Mockito
5 2 (0.16%) Team Foundation Server
5 2 (0.16%) Toad
6 1 (0.078%) Appium
6 1 (0.078%) Bitbucket
6 1 (0.078%) Octopus Deploy
6 1 (0.078%) TestComplete
General
1 291 (22.61%) Finance
2 135 (10.49%) Banking
3 76 (5.91%) Front Office
4 51 (3.96%) Investment Banking
4 51 (3.96%) Retail
5 29 (2.25%) Legal
6 22 (1.71%) Billing
6 22 (1.71%) Telecoms
7 19 (1.48%) Manufacturing
8 18 (1.40%) Back Office
8 18 (1.40%) Law
9 17 (1.32%) Marketing
10 16 (1.24%) French Language
11 15 (1.17%) Advertising
12 13 (1.01%) Publishing
13 11 (0.85%) Pharmaceutical
14 8 (0.62%) Financial Institution
15 7 (0.54%) German Language
15 7 (0.54%) Retail Banking
16 6 (0.47%) Prime Brokerage
Libraries, Frameworks & Software Standards
1 40 (3.11%) XML
2 35 (2.72%) FIX Protocol
3 30 (2.33%) .NET
4 29 (2.25%) Web Services
5 22 (1.71%) Middleware
6 17 (1.32%) J2EE
7 13 (1.01%) HTML
8 11 (0.85%) WebSphere MQ
9 10 (0.78%) Rendezvous
10 9 (0.70%) CSS
10 9 (0.70%) JSP
10 9 (0.70%) Spring
11 8 (0.62%) ISPF
12 6 (0.47%) LDAP
12 6 (0.47%) REST
13 5 (0.39%) SOAP
14 4 (0.31%) ASP.NET
14 4 (0.31%) Kafka
14 4 (0.31%) Oracle Fusion
14 4 (0.31%) WPF
Miscellaneous
1 117 (9.09%) Analytical Skills
2 54 (4.20%) Smartphone
3 50 (3.89%) Blackberry
4 39 (3.03%) Equities
5 35 (2.72%) iPhone
5 35 (2.72%) Management Information System
6 34 (2.64%) Fixed Income
7 33 (2.56%) Computer Science
8 31 (2.41%) Video Conferencing
9 28 (2.18%) iPad
10 26 (2.02%) Foreign Exchange (FX)
11 24 (1.86%) SWIFT
12 21 (1.63%) Hedge funds
13 20 (1.55%) Data Centre
14 18 (1.40%) Derivative
15 17 (1.32%) Client/Server
15 17 (1.32%) Driving Licence
16 14 (1.09%) User Experience
17 13 (1.01%) AS400
18 11 (0.85%) NHS
Operating Systems
1 570 (44.29%) Windows
2 219 (17.02%) Windows 7
3 151 (11.73%) Unix
4 141 (10.96%) Linux
5 120 (9.32%) Windows Server
6 116 (9.01%) Windows 10
7 72 (5.59%) Windows Server 2008
7 72 (5.59%) Windows Server 2012
8 45 (3.50%) Android
9 42 (3.26%) Windows 8
10 35 (2.72%) Apple iOS
11 23 (1.79%) Solaris
11 23 (1.79%) Windows Server 2003
12 22 (1.71%) Mac OS X
13 20 (1.55%) Red Hat Enterprise Linux
14 18 (1.40%) Windows XP
15 14 (1.09%) AIX
15 14 (1.09%) HPUX
16 11 (0.85%) MVS
17 10 (0.78%) Windows 2000 Server
Processes & Methodologies
1 293 (22.77%) ITIL
2 94 (7.30%) Incident Management
3 74 (5.75%) Change Management
4 72 (5.59%) Problem Management
5 71 (5.52%) Service Management
6 61 (4.74%) CRM
7 45 (3.50%) Asset Management
8 44 (3.42%) Migration
9 38 (2.95%) Continuous Improvement
10 36 (2.80%) Investment Management
11 32 (2.49%) Agile Software Development
12 30 (2.33%) Disaster Recovery
12 30 (2.33%) ITSM
12 30 (2.33%) User Acceptance Testing
13 29 (2.25%) ERP
14 27 (2.10%) Electronic Trading
14 27 (2.10%) Project Management
14 27 (2.10%) Service Delivery
14 27 (2.10%) Stakeholder Management
15 26 (2.02%) ITIL V3
Programming Languages
1 281 (21.83%) SQL
2 71 (5.52%) Java
3 54 (4.20%) PowerShell
4 43 (3.34%) Python
5 35 (2.72%) Perl
6 28 (2.18%) Shell Script
7 27 (2.10%) Bash Shell
8 25 (1.94%) PL/SQL
9 21 (1.63%) C#
10 18 (1.40%) C
10 18 (1.40%) Korn
11 14 (1.09%) VB
11 14 (1.09%) VBA
12 13 (1.01%) C++
12 13 (1.01%) JavaScript
12 13 (1.01%) T-SQL
13 10 (0.78%) JCL
13 10 (0.78%) R
14 7 (0.54%) PHP
15 6 (0.47%) VBScript
Qualifications
1 69 (5.36%) Security Cleared
2 60 (4.66%) Degree
3 55 (4.27%) SC Cleared
4 43 (3.34%) Microsoft Certification
5 30 (2.33%) MCSE
6 25 (1.94%) ITIL Certification
7 21 (1.63%) MCP
8 16 (1.24%) Computer Science Degree
9 15 (1.17%) MCSA
10 12 (0.93%) ITIL Foundation Certificate
10 12 (0.93%) MCITP
11 9 (0.70%) Citrix Certification
11 9 (0.70%) MCDST
12 7 (0.54%) Cisco Certification
12 7 (0.54%) CTC Cleared
12 7 (0.54%) DBS Check
13 6 (0.47%) A+ Certification
13 6 (0.47%) CCNA
13 6 (0.47%) DV Cleared
14 4 (0.31%) CCNP
Quality Assurance & Compliance
1 111 (8.62%) SLA
2 17 (1.32%) PMO
3 11 (0.85%) SEPA
4 9 (0.70%) QA
5 7 (0.54%) ISO/IEC 27001
6 6 (0.47%) Data Quality
7 5 (0.39%) GDPR
8 4 (0.31%) IFRS
8 4 (0.31%) IFRS 9
8 4 (0.31%) MiFID
9 3 (0.23%) Disclosure Scotland
9 3 (0.23%) HL7
9 3 (0.23%) ISO 9001
9 3 (0.23%) P3O
10 2 (0.16%) TARGET2
11 1 (0.078%) DICOM
11 1 (0.078%) Dodd-Frank
11 1 (0.078%) EMIR
11 1 (0.078%) PCI DSS
11 1 (0.078%) Sarbanes-Oxley
System Software
1 361 (28.05%) Active Directory
2 62 (4.82%) VMware Infrastructure
3 19 (1.48%) Hyper-V
3 19 (1.48%) XenApp
4 13 (1.01%) VMware ESXi
5 10 (0.78%) XenDesktop
6 9 (0.70%) Virtual Desktop
6 9 (0.70%) vSphere
7 8 (0.62%) Job Entry Subsystem
7 8 (0.62%) Terminal Services
8 7 (0.54%) Microsoft App-V
8 7 (0.54%) RACF
8 7 (0.54%) Tivoli Workload Scheduler
8 7 (0.54%) Virtual Servers
9 5 (0.39%) VMware Workstation
10 4 (0.31%) BitLocker
10 4 (0.31%) Virtual Machines
11 3 (0.23%) Docker
11 3 (0.23%) ISA Server
11 3 (0.23%) XenServer
Systems Management
1 92 (7.15%) SCCM
2 15 (1.17%) Systems Management Server (SMS)
3 13 (1.01%) Control-M
4 12 (0.93%) AirWatch
5 11 (0.85%) Tivoli
6 8 (0.62%) ITRS Geneos
6 8 (0.62%) TIBCO Hawk
7 7 (0.54%) Tivoli Monitoring
8 6 (0.47%) Backup Exec
8 6 (0.47%) DameWare
9 5 (0.39%) NetBackup
10 4 (0.31%) Cisco Prime
10 4 (0.31%) Microsoft Data Protection Manager
10 4 (0.31%) Nagios
10 4 (0.31%) Norton AntiVirus
11 3 (0.23%) Jamf Pro
11 3 (0.23%) Microsoft Intune
11 3 (0.23%) ServiceCenter
11 3 (0.23%) Symantec Enterprise Vault
12 2 (0.16%) SCOM
Vendors
1 332 (25.80%) Microsoft
2 129 (10.02%) Oracle
3 105 (8.16%) VMware
4 100 (7.77%) Citrix
5 86 (6.68%) Cisco
6 67 (5.21%) Apple
6 67 (5.21%) HP
7 39 (3.03%) Bloomberg
8 33 (2.56%) Remedy
9 32 (2.49%) ServiceNow
10 27 (2.10%) Google
10 27 (2.10%) IBM
11 25 (1.94%) Reuters
12 24 (1.86%) Dell
13 21 (1.63%) Avaya
14 20 (1.55%) Charles River
15 19 (1.48%) Salesforce.com
16 17 (1.32%) Symantec
17 16 (1.24%) Red Hat
18 14 (1.09%) NetApp