Period
to 13 November 2019

The median contractor rate for a Support Analyst was £204 per day in advertised job vacancies in England during the 6 months to 13 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 228 222 197
Rank change year-on-year -6 -25 -2
Contract jobs requiring a Support Analyst 922 1,246 1,310
As % of all contract IT jobs advertised in England 1.20% 1.31% 1.39%
As % of the Job Titles category 1.27% 1.39% 1.47%
Number of daily rates quoted 576 769 801
England median daily rate £204 £235 £263
Median daily rate % change year-on-year -13.30% -10.48% +16.67%
10th Percentile £123 £116 £113
90th Percentile £456 £492 £500
UK median daily rate £203 £228 £250
% change year-on-year -10.99% -9.00% +11.11%
Number of hourly rates quoted 122 140 174
England median hourly rate £15.50 £16.50 £15.30
Median hourly rate % change year-on-year -6.06% +7.84% +2.00%
10th Percentile £10.17 £11.25 £10.40
90th Percentile £22.48 £25.05 £29.00
UK median hourly rate £15.81 £16.10 £15.30
% change year-on-year -1.80% +5.23% +2.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 72,513 89,866 89,145
% of contract IT jobs with a recognized job title 94.06% 94.77% 94.90%
Number of daily rates quoted 48,091 60,065 59,321
England median daily rate £473 £450 £450
Median daily rate % change year-on-year +5.00% - +5.88%
10th Percentile £263 £275 £263
90th Percentile £650 £638 £625
UK median daily rate £463 £450 £445
% change year-on-year +2.78% +1.12% +4.71%
Number of hourly rates quoted 2,600 2,785 2,635
England median hourly rate £19.50 £18.50 £18.70
Median hourly rate % change year-on-year +5.41% -1.04% +3.86%
10th Percentile £11.17 £11.17 £10.89
90th Percentile £52.50 £49.63 £47.83
UK median hourly rate £19.71 £18.00 £18.70
% change year-on-year +9.50% -3.74% +3.89%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 13 November 2019.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 13 November 2019.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 437 £233 -15.45% 152
South East -7 155 £190 +15.15% 118
North of England +22 125 £200 -33.33% 90
Midlands +52 107 £170 +21.43% 79
West Midlands +59 74 £175 +25.00% 58
Yorkshire +35 53 £200 -27.27% 33
East of England -23 53 £200 +5.26% 53
North West 0 52 £329 +9.58% 50
South West -11 41 £130 -40.23% 54
East Midlands +12 33 £160 +8.47% 21
North East +3 20 £158 -58.00% 7
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 13 November 2019, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 488 (52.93%) Windows
2 312 (33.84%) Microsoft
3 303 (32.86%) Active Directory
4 268 (29.07%) Office 365
5 210 (22.78%) ITIL
6 184 (19.96%) Windows 10
7 176 (19.09%) Microsoft Office
8 171 (18.55%) Finance
9 167 (18.11%) Windows 7
10 137 (14.86%) Windows Server
11 129 (13.99%) SQL
12 96 (10.41%) MS Exchange
13 89 (9.65%) SLA
14 88 (9.54%) Cisco
15 87 (9.44%) SCCM
16 84 (9.11%) Citrix
17 81 (8.79%) Linux
18 76 (8.24%) Problem-Solving
19 75 (8.13%) VMware
20 74 (8.03%) Unix
21 61 (6.62%) Banking
22 60 (6.51%) SharePoint
23 58 (6.29%) Windows Server 2012
24 56 (6.07%) Skype
25 54 (5.86%) Service Management
26 53 (5.75%) Management Information System
27 51 (5.53%) Oracle
28 50 (5.42%) Analytical Skills
29 49 (5.31%) Change Management
30 48 (5.21%) Problem Management

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (10.41%) MS Exchange
2 60 (6.51%) SharePoint
3 44 (4.77%) Skype for Business
4 26 (2.82%) IIS
5 23 (2.49%) Exchange Server 2010
6 18 (1.95%) Exchange Server 2013
7 10 (1.08%) BizTalk Server
7 10 (1.08%) Confluence
8 7 (0.76%) CMS
9 6 (0.65%) Blackberry Enterprise Server
10 5 (0.54%) IBM Notes
10 5 (0.54%) Oracle SOA Suite
10 5 (0.54%) WebSphere
11 3 (0.33%) GlassFish
11 3 (0.33%) WebLogic
12 2 (0.22%) MQSeries
12 2 (0.22%) SharePoint 2013
13 1 (0.11%) ArcGIS
13 1 (0.11%) Oracle Workflow
13 1 (0.11%) WordPress
Applications
1 176 (19.09%) Microsoft Office
2 34 (3.69%) Microsoft Excel
3 12 (1.30%) Microsoft PowerPoint
4 5 (0.54%) Photoshop
5 4 (0.43%) Mozilla Thunderbird
6 2 (0.22%) Microsoft Project
6 2 (0.22%) MS Visio
6 2 (0.22%) Spreadsheet
7 1 (0.11%) Shockwave
7 1 (0.11%) Windchill
Business Applications
1 13 (1.41%) Dynamics CRM
2 8 (0.87%) Unit4 Business World
3 6 (0.65%) Remedy ITSM
4 5 (0.54%) Markit EDM
4 5 (0.54%) Oracle EBS
4 5 (0.54%) Salesforce.com CRM
5 4 (0.43%) Dynamics AX
5 4 (0.43%) Temenos T24
5 4 (0.43%) thinkFolio
6 3 (0.33%) Towers Watson Igloo
7 2 (0.22%) NetSuite
7 2 (0.22%) Northgate Housing
7 2 (0.22%) Oracle Applications
8 1 (0.11%) BusinessWorks
8 1 (0.11%) Cerner Millennium
8 1 (0.11%) CODA-Financials
8 1 (0.11%) Dynamics NAV
8 1 (0.11%) Maximo
8 1 (0.11%) SAP MM
8 1 (0.11%) SAP Oil and Gas
Cloud Services
1 268 (29.07%) Office 365
2 38 (4.12%) Azure
3 24 (2.60%) OneDrive
4 13 (1.41%) SaaS
5 12 (1.30%) Dynamics 365
6 10 (1.08%) Azure Active Directory
7 8 (0.87%) AWS
8 7 (0.76%) G Suite
8 7 (0.76%) Power Platform
9 6 (0.65%) PaaS
10 4 (0.43%) Azure ExpressRoute
11 3 (0.33%) Microsoft Flow
11 3 (0.33%) OpenShift
12 2 (0.22%) IaaS
12 2 (0.22%) Mimecast
12 2 (0.22%) PowerApps
13 1 (0.11%) Cloud Computing
13 1 (0.11%) Google Drive
13 1 (0.11%) iTunes
13 1 (0.11%) Yammer
Communications & Networking
1 56 (6.07%) Skype
2 45 (4.88%) LAN
3 43 (4.66%) TCP/IP
3 43 (4.66%) WAN
4 40 (4.34%) DNS
5 38 (4.12%) Firewall
6 29 (3.15%) DHCP
7 24 (2.60%) VPN
8 20 (2.17%) VoIP
9 19 (2.06%) Internet
10 12 (1.30%) Intrusion Detection
10 12 (1.30%) NaaS
11 11 (1.19%) Cisco ASA
12 9 (0.98%) Wireless
13 8 (0.87%) Cisco IOS
13 8 (0.87%) Ethernet
13 8 (0.87%) IP Telephony
13 8 (0.87%) VLAN
14 6 (0.65%) FTP
14 6 (0.65%) HTTPS
Database & Business Intelligence
1 47 (5.10%) SQL Server
2 13 (1.41%) SQL Server Reporting Services
3 12 (1.30%) Big Data
4 11 (1.19%) Hadoop
5 10 (1.08%) NoSQL
6 9 (0.98%) MongoDB
7 7 (0.76%) DTS
7 7 (0.76%) Power BI
7 7 (0.76%) Relational Database
8 6 (0.65%) Oracle Database
8 6 (0.65%) SQL Server Analysis Services
9 5 (0.54%) Microsoft Analysis Services
9 5 (0.54%) SQL Server Integration Services
10 4 (0.43%) Data Warehouse
10 4 (0.43%) Oracle Reports
11 3 (0.33%) BusinessObjects
11 3 (0.33%) Crystal Reports
11 3 (0.33%) HBase
11 3 (0.33%) MySQL
11 3 (0.33%) SQL Server 2008
Development Applications
1 29 (3.15%) JIRA
2 9 (0.98%) Oracle Forms
3 3 (0.33%) Jenkins
3 3 (0.33%) TeamCity
3 3 (0.33%) Visual Studio
4 2 (0.22%) MSI
5 1 (0.11%) Eclipse
5 1 (0.11%) Git (software)
5 1 (0.11%) Hudson
5 1 (0.11%) Oracle APEX
5 1 (0.11%) PowerBuilder
5 1 (0.11%) SQL Server Management Studio (SSMS)
5 1 (0.11%) Visual Studio Team System
5 1 (0.11%) WinDbg
General
1 171 (18.55%) Finance
2 61 (6.62%) Banking
3 47 (5.10%) Public Sector
4 38 (4.12%) Law
5 31 (3.36%) Legal
6 26 (2.82%) Front Office
7 18 (1.95%) Manufacturing
8 15 (1.63%) Retail
9 13 (1.41%) Financial Institution
9 13 (1.41%) Investment Banking
10 12 (1.30%) Advertising
11 9 (0.98%) Telecoms
12 5 (0.54%) Automotive
12 5 (0.54%) Publishing
13 4 (0.43%) Billing
13 4 (0.43%) Marketing
13 4 (0.43%) Pharmaceutical
14 3 (0.33%) Back Office
15 2 (0.22%) Aerospace
15 2 (0.22%) Prime Brokerage
Libraries, Frameworks & Software Standards
1 18 (1.95%) .NET
2 10 (1.08%) HTML
3 9 (0.98%) JMX
4 8 (0.87%) FIX Protocol
4 8 (0.87%) LDAP
5 7 (0.76%) Middleware
6 6 (0.65%) CSS
7 5 (0.54%) Spring
7 5 (0.54%) XML
8 3 (0.33%) COM
8 3 (0.33%) WebSphere MQ
9 2 (0.22%) ASP.NET Web API
9 2 (0.22%) Classic ASP
9 2 (0.22%) Microsoft Graph
9 2 (0.22%) RESTful
9 2 (0.22%) TIBCO EMS
9 2 (0.22%) Web Services
10 1 (0.11%) CSS3
10 1 (0.11%) HTML5
10 1 (0.11%) SailPoint
Miscellaneous
1 53 (5.75%) Management Information System
2 50 (5.42%) Analytical Skills
3 27 (2.93%) Video Conferencing
4 25 (2.71%) Blackberry
5 24 (2.60%) iPhone
6 19 (2.06%) Driving Licence
7 17 (1.84%) Self-Motivation
8 16 (1.74%) iPad
9 15 (1.63%) Smartphone
10 13 (1.41%) Foreign Exchange (FX)
10 13 (1.41%) SWIFT
11 12 (1.30%) Enterprise Software
11 12 (1.30%) Fixed Income
12 11 (1.19%) Equities
12 11 (1.19%) Handset
12 11 (1.19%) NHS
13 10 (1.08%) Security Operations Centre
14 7 (0.76%) Data Centre
14 7 (0.76%) Fat Client
14 7 (0.76%) Virtual Team
Operating Systems
1 488 (52.93%) Windows
2 184 (19.96%) Windows 10
3 167 (18.11%) Windows 7
4 137 (14.86%) Windows Server
5 81 (8.79%) Linux
6 74 (8.03%) Unix
7 58 (6.29%) Windows Server 2012
8 38 (4.12%) Android
9 32 (3.47%) Apple iOS
10 31 (3.36%) Windows 8
11 29 (3.15%) Windows Server 2008
12 28 (3.04%) Windows XP
13 22 (2.39%) Mac OS
14 21 (2.28%) Windows Server 2003
15 6 (0.65%) zOS
16 5 (0.54%) Red Hat Enterprise Linux
17 4 (0.43%) Mac OS X
17 4 (0.43%) Solaris
17 4 (0.43%) Windows NT
18 3 (0.33%) Ubuntu
Processes & Methodologies
1 210 (22.78%) ITIL
2 76 (8.24%) Problem-Solving
3 54 (5.86%) Service Management
4 49 (5.31%) Change Management
5 48 (5.21%) Problem Management
6 45 (4.88%) Incident Management
7 40 (4.34%) Migration
8 39 (4.23%) ITSM
9 37 (4.01%) Information Security
10 36 (3.90%) Service Delivery
11 31 (3.36%) CRM
11 31 (3.36%) Root Cause Analysis
12 30 (3.25%) Agile Software Development
12 30 (3.25%) Security Management
13 29 (3.15%) Information Security Management
13 29 (3.15%) ISMS
14 26 (2.82%) Asset Management
15 25 (2.71%) DevOps
16 24 (2.60%) Time Management
17 22 (2.39%) Mobile Device Management
Programming Languages
1 129 (13.99%) SQL
2 44 (4.77%) Java
3 36 (3.90%) PowerShell
4 22 (2.39%) Python
5 15 (1.63%) VBScript
6 10 (1.08%) Perl
6 10 (1.08%) T-SQL
7 9 (0.98%) C#
7 9 (0.98%) VB
8 8 (0.87%) Shell Script
9 7 (0.76%) JavaScript
10 6 (0.65%) ActionScript
10 6 (0.65%) ActionScript 2.0
10 6 (0.65%) JCL
11 4 (0.43%) C++
11 4 (0.43%) PL/SQL
12 3 (0.33%) Bash Shell
12 3 (0.33%) Korn
12 3 (0.33%) VBA
13 2 (0.22%) VB6
Qualifications
1 37 (4.01%) ITIL Certification
2 32 (3.47%) Security Cleared
3 28 (3.04%) Microsoft Certification
4 27 (2.93%) Degree
5 20 (2.17%) SC Cleared
6 19 (2.06%) CCNA
6 19 (2.06%) Cisco Certification
7 18 (1.95%) MCITP
8 17 (1.84%) MCSA
9 7 (0.76%) Computer Science Degree
9 7 (0.76%) DBS Check
9 7 (0.76%) MCP
10 6 (0.65%) ITIL Foundation Certificate
11 5 (0.54%) A+ Certification
11 5 (0.54%) BPSS Clearance
11 5 (0.54%) MCSE
12 4 (0.43%) DV Cleared
12 4 (0.43%) MCDST
13 3 (0.33%) CCA
13 3 (0.33%) Citrix Certification
Quality Assurance & Compliance
1 89 (9.65%) SLA
2 12 (1.30%) PMO
3 10 (1.08%) ISO/IEC 27001
4 6 (0.65%) PCI DSS
4 6 (0.65%) Sarbanes-Oxley
5 5 (0.54%) QA
6 4 (0.43%) ISO 14001
6 4 (0.43%) ISO 9001
7 3 (0.33%) Data Quality
8 2 (0.22%) Cyber Essentials
8 2 (0.22%) Cyber Essentials PLUS
8 2 (0.22%) GDPR
9 1 (0.11%) Disclosure Scotland
9 1 (0.11%) HL7
9 1 (0.11%) ISAE 3402
9 1 (0.11%) SSAE 16
System Software
1 303 (32.86%) Active Directory
2 40 (4.34%) VMware Infrastructure
3 35 (3.80%) Hyper-V
4 18 (1.95%) XenApp
5 11 (1.19%) vSphere
6 9 (0.98%) Virtual Desktop
6 9 (0.98%) XenDesktop
7 5 (0.54%) Citrix Hypervisor
7 5 (0.54%) VMware ESXi
8 4 (0.43%) VMware NSX
9 2 (0.22%) Firmware
9 2 (0.22%) Terminal Services
9 2 (0.22%) VMware Server
10 1 (0.11%) DFS Replication
10 1 (0.11%) Docker
10 1 (0.11%) Microsoft Virtual Server
10 1 (0.11%) Oracle RAC
10 1 (0.11%) Virtual Machines
10 1 (0.11%) VMware Workstation
10 1 (0.11%) Xen
Systems Management
1 87 (9.44%) SCCM
2 25 (2.71%) Microsoft Intune
3 16 (1.74%) AirWatch
3 16 (1.74%) WSUS
4 15 (1.63%) SCOM
5 11 (1.19%) ITRS Geneos
6 9 (0.98%) Control-M
7 7 (0.76%) Norton AntiVirus
8 5 (0.54%) SafeCom
9 4 (0.43%) Cisco CUCM
9 4 (0.43%) Perfmon
9 4 (0.43%) vRealize
10 3 (0.33%) Jamf Pro
10 3 (0.33%) ServiceCenter
10 3 (0.33%) WMI
11 2 (0.22%) Backup Exec
11 2 (0.22%) McAfee ePO
11 2 (0.22%) Systems Management Server (SMS)
11 2 (0.22%) vMotion
11 2 (0.22%) ZENworks
Vendors
1 312 (33.84%) Microsoft
2 88 (9.54%) Cisco
3 84 (9.11%) Citrix
4 75 (8.13%) VMware
5 51 (5.53%) Oracle
6 37 (4.01%) Apple
7 29 (3.15%) Sony
8 28 (3.04%) HP
9 24 (2.60%) ServiceNow
10 22 (2.39%) Adobe
10 22 (2.39%) Splunk
11 21 (2.28%) IBM
12 17 (1.84%) Meraki
13 13 (1.41%) F5
13 13 (1.41%) Ivanti
13 13 (1.41%) Red Hat
14 12 (1.30%) Samsung
15 10 (1.08%) Bloomberg
15 10 (1.08%) Symantec
16 9 (0.98%) Salesforce.com