Period
to 6 April 2020

The median contractor rate for a Support Analyst was £200 per day in advertised job vacancies in England during the 6 months to 6 April 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
6 Apr 2020
Same period 2019 Same period 2018
Rank 223 239 222
Rank change year-on-year +16 -17 -22
Contract jobs requiring a Support Analyst 642 1,041 1,191
As % of all contract jobs advertised in England 1.15% 1.17% 1.28%
As % of the Job Titles category 1.23% 1.24% 1.34%
Number of daily rates quoted 391 671 747
Median daily rate £200 £250 £225
Median daily rate % change year-on-year -20.00% +11.11% -9.09%
10th Percentile £123 £125 £113
90th Percentile £488 £443 £450
UK median daily rate £200 £240 £225
% change year-on-year -16.67% +6.67% -2.17%
Number of hourly rates quoted 108 128 147
Median hourly rate £15.50 £16.00 £14.00
Median hourly rate % change year-on-year -3.13% +14.29% -6.67%
10th Percentile £11.25 £11.20 £10.16
90th Percentile £23.30 £22.50 £29.00
UK median hourly rate £15.50 £15.50 £14.00
% change year-on-year - +10.71% -6.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 52,188 83,977 88,618
% of contract IT jobs with a recognized job title 93.88% 94.74% 94.91%
Number of daily rates quoted 33,617 56,217 58,869
Median daily rate £473 £475 £450
Median daily rate % change year-on-year -0.53% +5.56% +5.88%
10th Percentile £240 £275 £263
90th Percentile £650 £650 £638
UK median daily rate £460 £463 £450
% change year-on-year -0.54% +2.78% +5.88%
Number of hourly rates quoted 2,203 2,518 2,695
Median hourly rate £20.00 £18.70 £18.70
Median hourly rate % change year-on-year +6.95% - -
10th Percentile £12.00 £11.17 £11.04
90th Percentile £51.25 £50.00 £48.68
Median hourly rate £20.00 £18.70 £18.64
% change year-on-year +6.95% +0.35% +0.73%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Analyst in England.

Daily rate trend for Support Analyst in England

Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Analyst in England over the 6 months to 6 April 2020.

Daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Analyst in England.

Hourly rate trend for Support Analyst in England

Support Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Analyst in England over the 6 months to 6 April 2020.

Hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 6 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +10 259 £225 -18.18% 71
South East +48 143 £191 -12.07% 44
North of England +32 86 £185 -38.33% 53
East of England +25 72 £190 -13.64% 34
Midlands +18 54 £193 +0.65% 40
West Midlands +44 41 £193 +28.33% 27
North West +24 38 £185 -32.73% 24
Yorkshire +63 36 £331 +14.22% 21
South West +8 28 £164 -35.78% 24
East Midlands -3 13 £205 -31.83% 13
North East -5 12 £150 -57.14% 8
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 6 April 2020, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 319 (49.69%) Windows
2 214 (33.33%) Active Directory
3 200 (31.15%) Microsoft
4 165 (25.70%) Windows 10
5 157 (24.45%) Microsoft Office
6 143 (22.27%) ITIL
7 140 (21.81%) Office 365
8 101 (15.73%) Windows 7
9 88 (13.71%) Finance
10 74 (11.53%) SQL
11 73 (11.37%) SLA
12 71 (11.06%) Citrix
13 65 (10.12%) Windows Server
14 58 (9.03%) Problem-Solving
15 51 (7.94%) SCCM
16 45 (7.01%) Public Sector
17 44 (6.85%) Incident Management
18 43 (6.70%) VMware
19 39 (6.07%) Security Cleared
19 39 (6.07%) Azure
20 38 (5.92%) Service Management
20 38 (5.92%) Unix
21 35 (5.45%) Linux
21 35 (5.45%) Oracle
22 33 (5.14%) Change Management
22 33 (5.14%) Analytical Skills
22 33 (5.14%) Skype
23 32 (4.98%) Skype for Business
23 32 (4.98%) Cisco
23 32 (4.98%) Banking

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (4.98%) Skype for Business
2 31 (4.83%) SharePoint
3 29 (4.52%) MS Exchange
4 13 (2.02%) IIS
5 6 (0.93%) Exchange Server 2010
6 5 (0.78%) Exchange Server 2013
7 4 (0.62%) DataSynapse
8 3 (0.47%) WebSphere
8 3 (0.47%) WordPress
9 2 (0.31%) Exchange Server 2003
9 2 (0.31%) SharePoint 2010
9 2 (0.31%) SharePoint 2013
9 2 (0.31%) Site Server
9 2 (0.31%) Tomcat
10 1 (0.16%) Apache
10 1 (0.16%) Blackberry Enterprise Server
10 1 (0.16%) CMS
10 1 (0.16%) Documentum
10 1 (0.16%) JBoss
10 1 (0.16%) WebLogic
Applications
1 157 (24.45%) Microsoft Office
2 30 (4.67%) Microsoft Excel
3 13 (2.02%) Microsoft PowerPoint
4 4 (0.62%) Spreadsheet
5 3 (0.47%) Windchill
6 2 (0.31%) Acrobat
6 2 (0.31%) MS Visio
Business Applications
1 9 (1.40%) Oracle EBS
2 5 (0.78%) Elite 3E
3 4 (0.62%) BusinessWorks
3 4 (0.62%) Dynamics AX
3 4 (0.62%) Markit EDM
3 4 (0.62%) Oracle ASCP
3 4 (0.62%) Oracle Assets
3 4 (0.62%) Oracle iProcurement
3 4 (0.62%) Oracle Manufacturing
3 4 (0.62%) Oracle Payables
3 4 (0.62%) Oracle Receivables
3 4 (0.62%) thinkFolio
4 3 (0.47%) ContrOCC
4 3 (0.47%) Remedy ITSM
5 2 (0.31%) Carpe Diem
5 2 (0.31%) Cognos TM1
5 2 (0.31%) Dynamics CRM
5 2 (0.31%) Dynamics NAV
5 2 (0.31%) SAP ERP
5 2 (0.31%) SAP HR
Cloud Services
1 140 (21.81%) Office 365
2 39 (6.07%) Azure
3 9 (1.40%) AWS
4 8 (1.25%) OneDrive
5 7 (1.09%) Azure Active Directory
6 5 (0.78%) IaaS
6 5 (0.78%) PaaS
7 4 (0.62%) Dynamics 365
7 4 (0.62%) G Suite
7 4 (0.62%) GitHub
7 4 (0.62%) Mimecast
7 4 (0.62%) SaaS
8 3 (0.47%) Power Platform
9 2 (0.31%) Oracle CX
9 2 (0.31%) PowerApps
9 2 (0.31%) ShareGate
10 1 (0.16%) Adobe Analytics
Communications & Networking
1 33 (5.14%) Skype
2 29 (4.52%) TCP/IP
3 25 (3.89%) VPN
3 25 (3.89%) WAN
4 23 (3.58%) DNS
5 22 (3.43%) LAN
6 20 (3.12%) DHCP
6 20 (3.12%) Firewall
7 17 (2.65%) VoIP
8 9 (1.40%) Wireless
9 6 (0.93%) Internet
9 6 (0.93%) Remote Desktop
10 5 (0.78%) IP Telephony
11 4 (0.62%) Wi-Fi
12 3 (0.47%) Cisco IOS
12 3 (0.47%) FTP
12 3 (0.47%) HTTP
12 3 (0.47%) Intranet
12 3 (0.47%) Network Security
12 3 (0.47%) WebEx
Database & Business Intelligence
1 31 (4.83%) SQL Server
2 13 (2.02%) MongoDB
3 12 (1.87%) Big Data
4 11 (1.71%) Hadoop
5 10 (1.56%) NoSQL
6 9 (1.40%) Oracle Database
6 9 (1.40%) Relational Database
7 6 (0.93%) SQL Server Integration Services
8 4 (0.62%) Oracle Database 11g
8 4 (0.62%) Oracle Reports
8 4 (0.62%) SQL Server 2005
8 4 (0.62%) SQL Server Analysis Services
9 3 (0.47%) Data Warehouse
9 3 (0.47%) DTS
9 3 (0.47%) HBase
9 3 (0.47%) MS Access
9 3 (0.47%) MySQL
9 3 (0.47%) QlikView
9 3 (0.47%) SQL Server 2017
9 3 (0.47%) SQL Server Reporting Services
Development Applications
1 12 (1.87%) JIRA
2 4 (0.62%) Git (software)
2 4 (0.62%) MSBuild
2 4 (0.62%) Subversion
2 4 (0.62%) TeamCity
3 3 (0.47%) Eclipse
4 1 (0.16%) Jenkins
4 1 (0.16%) PowerBuilder
General
1 88 (13.71%) Finance
2 45 (7.01%) Public Sector
3 32 (4.98%) Banking
4 24 (3.74%) Front Office
5 19 (2.96%) Legal
6 16 (2.49%) Retail
7 14 (2.18%) Law
7 14 (2.18%) Manufacturing
8 13 (2.02%) Local Government
9 9 (1.40%) Back Office
9 9 (1.40%) Investment Banking
10 8 (1.25%) Pharmaceutical
11 7 (1.09%) Automotive
12 6 (0.93%) Financial Institution
13 5 (0.78%) Billing
13 5 (0.78%) French Language
13 5 (0.78%) German Language
13 5 (0.78%) Italian Language
13 5 (0.78%) Telecoms
14 3 (0.47%) Advertising
Libraries, Frameworks & Software Standards
1 19 (2.96%) .NET
2 16 (2.49%) HTML
3 11 (1.71%) XML
4 9 (1.40%) JMX
5 8 (1.25%) Middleware
6 7 (1.09%) Web Services
7 5 (0.78%) FIX Protocol
8 4 (0.62%) CSS
8 4 (0.62%) jQuery
8 4 (0.62%) REST
8 4 (0.62%) SOAP
8 4 (0.62%) Twitter Bootstrap
9 3 (0.47%) JSON
9 3 (0.47%) Rendezvous
9 3 (0.47%) WebSphere MQ
10 2 (0.31%) HTML5
10 2 (0.31%) KnockoutJS
10 2 (0.31%) LDAP
10 2 (0.31%) Node.js
10 2 (0.31%) XML Schema
Miscellaneous
1 33 (5.14%) Analytical Skills
2 25 (3.89%) iPhone
3 23 (3.58%) Self-Motivation
4 19 (2.96%) Video Conferencing
5 18 (2.80%) NHS
6 16 (2.49%) Blackberry
7 14 (2.18%) Management Information System
8 11 (1.71%) Enterprise Software
9 10 (1.56%) Driving Licence
9 10 (1.56%) iPad
10 9 (1.40%) Data Centre
11 7 (1.09%) Derivative
11 7 (1.09%) Foreign Exchange (FX)
11 7 (1.09%) Handset
12 6 (0.93%) Mobile Computing
12 6 (0.93%) SWIFT
13 5 (0.78%) CMDB
13 5 (0.78%) Fat Client
13 5 (0.78%) Grid Computing
13 5 (0.78%) Thin Client
Operating Systems
1 319 (49.69%) Windows
2 165 (25.70%) Windows 10
3 101 (15.73%) Windows 7
4 65 (10.12%) Windows Server
5 38 (5.92%) Unix
6 35 (5.45%) Linux
7 26 (4.05%) Android
8 24 (3.74%) Windows Server 2012
9 21 (3.27%) Windows Server 2008
10 20 (3.12%) Apple iOS
11 12 (1.87%) Windows Server 2016
12 11 (1.71%) Windows Server 2003
13 10 (1.56%) Windows 8
14 7 (1.09%) Mac OS
14 7 (1.09%) Windows Vista
15 6 (0.93%) Red Hat Enterprise Linux
15 6 (0.93%) Windows XP
16 4 (0.62%) Windows Server 2019
17 3 (0.47%) Mac OS X
18 2 (0.31%) zOS
Processes & Methodologies
1 143 (22.27%) ITIL
2 58 (9.03%) Problem-Solving
3 44 (6.85%) Incident Management
4 38 (5.92%) Service Management
5 33 (5.14%) Change Management
6 30 (4.67%) Migration
7 21 (3.27%) Asset Management
7 21 (3.27%) Service Delivery
8 18 (2.80%) Problem Management
8 18 (2.80%) Root Cause Analysis
9 17 (2.65%) ITSM
10 15 (2.34%) CRM
11 13 (2.02%) Disaster Recovery
11 13 (2.02%) E-Commerce
11 13 (2.02%) ITIL V3
11 13 (2.02%) Proactive Monitoring
12 12 (1.87%) Agile Software Development
13 11 (1.71%) User Acceptance Testing
14 10 (1.56%) Continuous Improvement
14 10 (1.56%) Risk Management
Programming Languages
1 74 (11.53%) SQL
2 31 (4.83%) Java
3 26 (4.05%) PowerShell
4 15 (2.34%) C#
5 14 (2.18%) JavaScript
6 12 (1.87%) Python
7 9 (1.40%) Perl
8 8 (1.25%) PL/SQL
9 7 (1.09%) Shell Script
10 5 (0.78%) Bash Shell
11 4 (0.62%) PHP
11 4 (0.62%) VB
11 4 (0.62%) VBScript
12 2 (0.31%) ActionScript
12 2 (0.31%) ActionScript 2.0
12 2 (0.31%) JCL
13 1 (0.16%) C++
13 1 (0.16%) Delphi
13 1 (0.16%) T-SQL
13 1 (0.16%) VBA
Qualifications
1 39 (6.07%) Security Cleared
2 30 (4.67%) SC Cleared
3 16 (2.49%) ITIL Certification
4 14 (2.18%) Degree
5 13 (2.02%) Microsoft Certification
6 10 (1.56%) DBS Check
6 10 (1.56%) DV Cleared
7 8 (1.25%) Cisco Certification
8 7 (1.09%) MCP
8 7 (1.09%) MCSA
9 6 (0.93%) ITIL Foundation Certificate
10 3 (0.47%) A+ Certification
10 3 (0.47%) CCNA
10 3 (0.47%) CCNP
10 3 (0.47%) VMware Certified Professional (VCP)
11 2 (0.31%) MCSE
11 2 (0.31%) MOS
12 1 (0.16%) BPSS Clearance
12 1 (0.16%) CTC Cleared
12 1 (0.16%) NVQ Level 3
Quality Assurance & Compliance
1 73 (11.37%) SLA
2 10 (1.56%) ISO/IEC 27001
3 7 (1.09%) ISO 22301
3 7 (1.09%) PMO
4 5 (0.78%) QA
5 4 (0.62%) ISO/IEC 20000
6 3 (0.47%) Cyber Essentials
6 3 (0.47%) Cyber Essentials PLUS
6 3 (0.47%) Disclosure Scotland
7 1 (0.16%) Good Clinical Practice
7 1 (0.16%) Sarbanes-Oxley
7 1 (0.16%) SSAE 16
System Software
1 214 (33.33%) Active Directory
2 30 (4.67%) VMware Infrastructure
3 12 (1.87%) XenApp
4 10 (1.56%) vSphere
5 5 (0.78%) VMware ESXi
6 4 (0.62%) Hyper-V
7 3 (0.47%) Citrix Hypervisor
7 3 (0.47%) Firmware
7 3 (0.47%) UAG
7 3 (0.47%) Virtual Desktop
7 3 (0.47%) VMware Workstation
8 2 (0.31%) BitLocker
8 2 (0.31%) Oracle RAC
8 2 (0.31%) VMware NSX
8 2 (0.31%) XenDesktop
9 1 (0.16%) Microsoft Virtual Server
9 1 (0.16%) Terminal Server
9 1 (0.16%) Terminal Services
9 1 (0.16%) Virtual Machines
9 1 (0.16%) Virtual Servers
Systems Management
1 51 (7.94%) SCCM
2 13 (2.02%) Microsoft Intune
3 10 (1.56%) ITRS Geneos
4 8 (1.25%) Norton AntiVirus
5 6 (0.93%) McAfee ePO
6 5 (0.78%) SCOM
6 5 (0.78%) Single Sign-On
7 4 (0.62%) Control-M
7 4 (0.62%) Puppet
8 3 (0.47%) OpenView
8 3 (0.47%) OVSD
8 3 (0.47%) Symantec Endpoint Protection
9 2 (0.31%) AirWatch
9 2 (0.31%) HP SIM
9 2 (0.31%) Tivoli Storage Manager
9 2 (0.31%) vRealize
10 1 (0.16%) Cisco CUCM
10 1 (0.16%) Data Guard
10 1 (0.16%) HP Data Protector
10 1 (0.16%) Oracle Identity Manager
Vendors
1 200 (31.15%) Microsoft
2 71 (11.06%) Citrix
3 43 (6.70%) VMware
4 35 (5.45%) Oracle
5 32 (4.98%) Cisco
6 27 (4.21%) Apple
7 25 (3.89%) ServiceNow
8 16 (2.49%) HP
9 14 (2.18%) Splunk
10 12 (1.87%) Bloomberg
10 12 (1.87%) Remedy
10 12 (1.87%) SAP
11 11 (1.71%) Symantec
12 9 (1.40%) Adobe
12 9 (1.40%) OpenText
12 9 (1.40%) Samsung
12 9 (1.40%) TIBCO
13 8 (1.25%) iManage
13 8 (1.25%) McAfee
13 8 (1.25%) Reuters