Period
to 17 July 2018

The median contractor rate for a Support Analyst was £220 per day in advertised job vacancies in England during the 6 months to 17 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 228 209 183
Rank change year-on-year -19 -26 -60
Contract jobs requiring a Support Analyst 1,141 1,117 1,468
As % of all contract IT jobs advertised in England 1.21% 1.28% 1.44%
As % of the Job Titles category 1.27% 1.34% 1.52%
Number of daily rates quoted 708 667 862
England median daily rate £220 £263 £250
Median daily rate % change year-on-year -16.19% +5.00% -
10th Percentile £113 £128 £126
90th Percentile £488 £493 £475
UK median daily rate £220 £250 £250
% change year-on-year -12.00% - -
Number of hourly rates quoted 133 132 202
England median hourly rate £15.00 £14.50 £15.00
Median hourly rate % change year-on-year +3.45% -3.33% -
10th Percentile £10.55 £10.50 £10.50
90th Percentile £28.35 £23.00 £24.95
UK median hourly rate £15.00 £14.50 £15.00
% change year-on-year +3.45% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,662 83,065 96,769
% of contract IT jobs with a recognized job title 94.83% 94.94% 95.17%
Number of daily rates quoted 59,304 54,178 63,734
England median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 2,891 2,681 2,889
England median hourly rate £18.70 £18.50 £19.00
Median hourly rate % change year-on-year +1.08% -2.63% +8.57%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £47.00
UK median hourly rate £18.09 £18.70 £19.50
% change year-on-year -3.29% -4.10% +11.43%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 17 July 2018.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 17 July 2018.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -27 593 £250 -23.08% 117
South East -44 174 £190 -5.00% 65
North of England -17 116 £211 +11.18% 67
Midlands +14 113 £243 +7.78% 30
East of England +18 91 £161 -14.61% 23
East Midlands +16 66 £300 +21.21% 12
North West -37 52 £160 -8.57% 31
South West -12 51 £220 -2.22% 24
West Midlands -8 47 £221 +4.12% 17
Yorkshire -8 38 £219 -0.57% 33
North East +9 26 £288 +47.44% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 July 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 560 (49.08%) Windows
2 380 (33.30%) Active Directory
3 362 (31.73%) Microsoft
4 267 (23.40%) Microsoft Office
5 257 (22.52%) Finance
6 242 (21.21%) ITIL
7 238 (20.86%) SQL
8 193 (16.91%) Windows 7
9 191 (16.74%) Office 365
10 186 (16.30%) Windows 10
11 149 (13.06%) Citrix
12 140 (12.27%) Unix
13 131 (11.48%) Linux
13 131 (11.48%) Windows Server
14 124 (10.87%) SQL Server
15 103 (9.03%) MS Exchange
15 103 (9.03%) Problem-Solving
16 101 (8.85%) Banking
17 98 (8.59%) SLA
18 97 (8.50%) Oracle
18 97 (8.50%) SCCM
19 87 (7.62%) Service Management
20 85 (7.45%) VMware
21 81 (7.10%) Analytical Skills
22 77 (6.75%) Windows Server 2012
23 74 (6.49%) Windows Server 2008
24 73 (6.40%) SharePoint
25 71 (6.22%) Apple iOS
26 67 (5.87%) Apple
27 66 (5.78%) Incident Management

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (9.03%) MS Exchange
2 73 (6.40%) SharePoint
3 43 (3.77%) Exchange Server 2010
4 34 (2.98%) Skype for Business
5 30 (2.63%) IIS
6 25 (2.19%) WebSphere
7 15 (1.31%) Confluence
8 14 (1.23%) Exchange Server 2003
9 11 (0.96%) IBM Notes
10 10 (0.88%) BizTalk Server
11 9 (0.79%) Elasticsearch
11 9 (0.79%) JBoss
12 8 (0.70%) Tomcat
12 8 (0.70%) WebLogic
13 7 (0.61%) CMS
14 6 (0.53%) Blackberry Enterprise Server
14 6 (0.53%) SAS
15 4 (0.35%) Apache
15 4 (0.35%) MQSeries
15 4 (0.35%) MTS
Applications
1 267 (23.40%) Microsoft Office
2 61 (5.35%) Microsoft Excel
3 25 (2.19%) Microsoft PowerPoint
4 5 (0.44%) Microsoft Project
4 5 (0.44%) MS Visio
5 2 (0.18%) Acrobat
5 2 (0.18%) CINEMA 4D
6 1 (0.088%) InfoPath
6 1 (0.088%) Windchill
Business Applications
1 20 (1.75%) Dynamics AX
2 14 (1.23%) Dynamics CRM
3 13 (1.14%) Salesforce.com CRM
4 9 (0.79%) Carpe Diem
4 9 (0.79%) Elite 3E
5 8 (0.70%) ION MarketView
6 7 (0.61%) Dynamics NAV
6 7 (0.61%) Servitor
7 6 (0.53%) NetSuite
8 5 (0.44%) BusinessWare
8 5 (0.44%) Sonata
8 5 (0.44%) Temenos T24
8 5 (0.44%) Unit4 Business World
9 4 (0.35%) Bloomberg TOMS
9 4 (0.35%) Line 500
10 3 (0.26%) Oracle Applications
10 3 (0.26%) Oracle EBS
10 3 (0.26%) thinkFolio
11 2 (0.18%) Actimize
11 2 (0.18%) assyst
Cloud Services
1 191 (16.74%) Office 365
2 24 (2.10%) Microsoft Azure
3 15 (1.31%) G Suite
4 10 (0.88%) Amazon AWS
5 9 (0.79%) SaaS
6 8 (0.70%) Mimecast
7 7 (0.61%) Dynamics 365
8 3 (0.26%) Adobe Creative Cloud
8 3 (0.26%) Azure Active Directory
8 3 (0.26%) PaaS
9 2 (0.18%) AWS Lambda
9 2 (0.18%) FinancialForce
9 2 (0.18%) Google Cloud Platform
9 2 (0.18%) IaaS
9 2 (0.18%) Serverless
10 1 (0.088%) Azure Data Factory
10 1 (0.088%) OpenShift
10 1 (0.088%) Oracle CX
10 1 (0.088%) Slack
10 1 (0.088%) SuccessFactors
Communications & Networking
1 56 (4.91%) TCP/IP
2 53 (4.65%) DNS
2 53 (4.65%) LAN
3 51 (4.47%) VPN
4 46 (4.03%) Firewall
5 44 (3.86%) DHCP
6 41 (3.59%) WAN
7 39 (3.42%) Internet
8 36 (3.16%) VoIP
9 31 (2.72%) Skype
10 20 (1.75%) Wireless
11 15 (1.31%) SAN
12 14 (1.23%) SMS
13 13 (1.14%) Wi-Fi
14 11 (0.96%) Remote Desktop
15 10 (0.88%) VLAN
16 8 (0.70%) SSL
16 8 (0.70%) WebEx
16 8 (0.70%) WLAN
17 7 (0.61%) IP Telephony
Database & Business Intelligence
1 124 (10.87%) SQL Server
2 19 (1.67%) Data Warehouse
3 17 (1.49%) Oracle Database
4 16 (1.40%) Relational Database
5 12 (1.05%) SQL Server Reporting Services
6 9 (0.79%) Crystal Reports
7 8 (0.70%) BusinessObjects
8 7 (0.61%) Power BI
8 7 (0.61%) SQL Server 2008
8 7 (0.61%) SQL Server Integration Services
9 6 (0.53%) MS Access
9 6 (0.53%) SQL Server Analysis Services
10 5 (0.44%) DB2
10 5 (0.44%) EDRMS
10 5 (0.44%) Oracle Database 11g
10 5 (0.44%) Oracle Reports
11 4 (0.35%) MySQL
11 4 (0.35%) SQL Server 2014
12 3 (0.26%) EDMS
12 3 (0.26%) SAP BW
Development Applications
1 29 (2.54%) JIRA
2 9 (0.79%) Git (software)
3 8 (0.70%) Visual Studio
4 5 (0.44%) MSI
5 4 (0.35%) JIRA Agile
5 4 (0.35%) SQL Server Management Studio (SSMS)
5 4 (0.35%) Team Foundation Server
5 4 (0.35%) Toad
6 3 (0.26%) AdminStudio
7 2 (0.18%) Octopus Deploy
7 2 (0.18%) Oracle APEX
7 2 (0.18%) Oracle Forms
7 2 (0.18%) StarTeam
7 2 (0.18%) Subversion
8 1 (0.088%) Artifactory
8 1 (0.088%) Bitbucket
8 1 (0.088%) Jenkins
8 1 (0.088%) PVCS
8 1 (0.088%) TortoiseSVN
8 1 (0.088%) Visual Studio Team System
General
1 257 (22.52%) Finance
2 101 (8.85%) Banking
3 60 (5.26%) Front Office
4 52 (4.56%) Retail
5 47 (4.12%) Law
6 37 (3.24%) Legal
7 31 (2.72%) Investment Banking
8 23 (2.02%) Manufacturing
9 22 (1.93%) Back Office
10 18 (1.58%) Telecoms
11 15 (1.31%) Advertising
12 9 (0.79%) Automotive
13 8 (0.70%) Pharmaceutical
14 6 (0.53%) Financial Institution
15 5 (0.44%) Marketing
15 5 (0.44%) Publishing
15 5 (0.44%) Retail Banking
16 4 (0.35%) Billing
17 3 (0.26%) Local Government
18 2 (0.18%) General Ledger
Libraries, Frameworks & Software Standards
1 27 (2.37%) Middleware
2 26 (2.28%) .NET
3 22 (1.93%) HTML
4 19 (1.67%) Web Services
5 14 (1.23%) CSS
5 14 (1.23%) XML
6 11 (0.96%) AngularJS
6 11 (0.96%) FIX Protocol
6 11 (0.96%) J2EE
7 9 (0.79%) Rendezvous
8 8 (0.70%) WebSphere MQ
9 7 (0.61%) Elastic Stack
9 7 (0.61%) Spring
10 6 (0.53%) Hibernate
10 6 (0.53%) HTML5
10 6 (0.53%) JDBC
10 6 (0.53%) LDAP
10 6 (0.53%) SOAP
11 5 (0.44%) REST
12 4 (0.35%) Node.js
Miscellaneous
1 81 (7.10%) Analytical Skills
2 38 (3.33%) Blackberry
3 35 (3.07%) iPhone
4 33 (2.89%) Foreign Exchange (FX)
5 27 (2.37%) Smartphone
6 26 (2.28%) Management Information System
7 23 (2.02%) Self-Motivation
8 22 (1.93%) Video Conferencing
9 17 (1.49%) Fixed Income
9 17 (1.49%) iPad
10 15 (1.31%) Computer Science
10 15 (1.31%) Equities
11 13 (1.14%) Data Centre
11 13 (1.14%) Derivative
11 13 (1.14%) Handset
12 10 (0.88%) CMDB
12 10 (0.88%) SWIFT
13 8 (0.70%) Hedge funds
13 8 (0.70%) Life Science
14 7 (0.61%) Driving Licence
Operating Systems
1 560 (49.08%) Windows
2 193 (16.91%) Windows 7
3 186 (16.30%) Windows 10
4 140 (12.27%) Unix
5 131 (11.48%) Linux
5 131 (11.48%) Windows Server
6 77 (6.75%) Windows Server 2012
7 74 (6.49%) Windows Server 2008
8 71 (6.22%) Apple iOS
9 54 (4.73%) Android
10 50 (4.38%) Windows 8
11 39 (3.42%) Windows XP
12 30 (2.63%) Mac OS
13 28 (2.45%) Mac OS X
13 28 (2.45%) Windows Server 2003
14 22 (1.93%) Red Hat Enterprise Linux
15 15 (1.31%) Solaris
16 10 (0.88%) AIX
17 7 (0.61%) VMS
18 6 (0.53%) HPUX
Processes & Methodologies
1 242 (21.21%) ITIL
2 103 (9.03%) Problem-Solving
3 87 (7.62%) Service Management
4 66 (5.78%) Incident Management
5 53 (4.65%) Migration
6 45 (3.94%) Agile Software Development
7 43 (3.77%) CRM
8 42 (3.68%) Root Cause Analysis
9 41 (3.59%) Change Management
9 41 (3.59%) Problem Management
10 39 (3.42%) ITSM
11 38 (3.33%) E-Commerce
12 35 (3.07%) Service Delivery
13 34 (2.98%) Project Management
14 29 (2.54%) Configuration Management
15 26 (2.28%) ERP
16 23 (2.02%) Asset Management
16 23 (2.02%) Document Management
16 23 (2.02%) Electronic Trading
17 22 (1.93%) DevOps
Programming Languages
1 238 (20.86%) SQL
2 64 (5.61%) PowerShell
3 55 (4.82%) Java
4 30 (2.63%) C#
4 30 (2.63%) Python
5 27 (2.37%) Perl
5 27 (2.37%) PL/SQL
6 24 (2.10%) Bash Shell
7 23 (2.02%) JavaScript
8 21 (1.84%) T-SQL
9 16 (1.40%) Shell Script
10 14 (1.23%) VBA
11 12 (1.05%) VB
12 9 (0.79%) PHP
13 8 (0.70%) VBScript
14 6 (0.53%) C
15 5 (0.44%) C++
15 5 (0.44%) Java 8
15 5 (0.44%) Korn
16 4 (0.35%) COBOL
Qualifications
1 57 (5.00%) Security Cleared
2 48 (4.21%) SC Cleared
3 41 (3.59%) Degree
4 34 (2.98%) ITIL Certification
4 34 (2.98%) Microsoft Certification
5 16 (1.40%) MCSE
6 15 (1.31%) MCP
7 12 (1.05%) A+ Certification
8 11 (0.96%) MCSA
9 10 (0.88%) CCNA
9 10 (0.88%) Cisco Certification
10 8 (0.70%) ITIL Foundation Certificate
11 7 (0.61%) DBS Check
12 6 (0.53%) Computer Science Degree
13 5 (0.44%) DV Cleared
14 4 (0.35%) CHECK Team Member
14 4 (0.35%) MCDST
14 4 (0.35%) MOS
15 3 (0.26%) MCITP
16 2 (0.18%) MCTS
Quality Assurance & Compliance
1 98 (8.59%) SLA
2 17 (1.49%) PMO
3 5 (0.44%) Data Quality
4 4 (0.35%) GDPR
4 4 (0.35%) QA
5 3 (0.26%) ISO/IEC 27001
5 3 (0.26%) Sarbanes-Oxley
6 2 (0.18%) Cyber Essentials
6 2 (0.18%) Dodd-Frank
6 2 (0.18%) EMIR
6 2 (0.18%) HL7
6 2 (0.18%) MiFID
6 2 (0.18%) PCI DSS
6 2 (0.18%) SEPA
7 1 (0.088%) Disclosure Scotland
System Software
1 380 (33.30%) Active Directory
2 56 (4.91%) VMware Infrastructure
3 19 (1.67%) XenApp
4 16 (1.40%) Hyper-V
4 16 (1.40%) VMware ESXi
5 14 (1.23%) XenDesktop
6 11 (0.96%) Virtual Desktop
6 11 (0.96%) VMware Workstation
7 9 (0.79%) Microsoft App-V
7 9 (0.79%) vSphere
8 6 (0.53%) Terminal Services
8 6 (0.53%) Virtual Machines
9 4 (0.35%) BitLocker
9 4 (0.35%) KVM
9 4 (0.35%) NFS
10 3 (0.26%) Squid
10 3 (0.26%) Xen
11 2 (0.18%) Docker
11 2 (0.18%) ProxySG
12 1 (0.088%) VMware Server
Systems Management
1 97 (8.50%) SCCM
2 31 (2.72%) Systems Management Server (SMS)
3 28 (2.45%) Control-M
4 20 (1.75%) AirWatch
5 11 (0.96%) SCOM
6 10 (0.88%) Kibana
6 10 (0.88%) WSUS
7 8 (0.70%) Microsoft Intune
8 7 (0.61%) logstash
8 7 (0.61%) OVSD
8 7 (0.61%) Puppet
9 6 (0.53%) Ansible
9 6 (0.53%) Backup Exec
9 6 (0.53%) Jamf Pro
9 6 (0.53%) NetBackup
9 6 (0.53%) Norton AntiVirus
9 6 (0.53%) OpenView
9 6 (0.53%) Single Sign-On
10 5 (0.44%) CA Spectrum
10 5 (0.44%) SCSM
Vendors
1 362 (31.73%) Microsoft
2 149 (13.06%) Citrix
3 97 (8.50%) Oracle
4 85 (7.45%) VMware
5 67 (5.87%) Apple
6 65 (5.70%) Cisco
7 51 (4.47%) HP
8 42 (3.68%) Remedy
9 37 (3.24%) ServiceNow
10 32 (2.80%) Ivanti
11 26 (2.28%) Bloomberg
12 23 (2.02%) SAP
13 21 (1.84%) IBM
13 21 (1.84%) Salesforce.com
14 19 (1.67%) iManage
15 18 (1.58%) McAfee
16 17 (1.49%) Google
16 17 (1.49%) Red Hat
17 16 (1.40%) Reuters
18 15 (1.31%) Symantec