Period
to 18 July 2019

The median contractor rate for a Support Analyst was £205 per day in advertised job vacancies in England during the 6 months to 18 July 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
18 Jul 2019
Same period 2018 Same period 2017
Rank 239 223 213
Rank change year-on-year -16 -10 -29
Contract jobs requiring a Support Analyst 970 1,145 1,119
As % of all contract IT jobs advertised in England 1.15% 1.21% 1.28%
As % of the Job Titles category 1.22% 1.28% 1.35%
Number of daily rates quoted 597 709 669
England median daily rate £205 £215 £265
Median daily rate % change year-on-year -4.65% -18.87% +6.00%
10th Percentile £125 £113 £128
90th Percentile £430 £488 £490
UK median daily rate £202 £215 £250
% change year-on-year -6.28% -14.00% -
Number of hourly rates quoted 113 131 132
England median hourly rate £15.00 £15.00 £14.50
Median hourly rate % change year-on-year - +3.45% -3.33%
10th Percentile £11.26 £10.50 £10.50
90th Percentile £21.44 £28.75 £23.00
UK median hourly rate £15.00 £15.00 £14.50
% change year-on-year - +3.45% -3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 79,774 89,508 83,109
% of contract IT jobs with a recognized job title 94.50% 94.82% 94.97%
Number of daily rates quoted 53,054 59,223 54,213
England median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% +2.94%
10th Percentile £275 £275 £263
90th Percentile £650 £638 £625
UK median daily rate £470 £450 £425
% change year-on-year +4.44% +5.88% -
Number of hourly rates quoted 2,555 2,887 2,680
England median hourly rate £20.00 £18.70 £18.50
Median hourly rate % change year-on-year +6.95% +1.08% -2.63%
10th Percentile £11.17 £11.17 £10.75
90th Percentile £52.50 £48.75 £48.75
UK median hourly rate £19.81 £18.50 £18.70
% change year-on-year +7.05% -1.07% -3.78%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 18 July 2019.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 18 July 2019.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 18 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 458 £225 -10.00% 189
South East +14 159 £210 +12.00% 127
North of England +43 124 £195 -7.69% 115
Midlands +22 120 £188 -22.68% 103
East Midlands +18 62 £275 -8.33% 42
West Midlands +21 58 £175 -20.90% 58
East of England -23 55 £200 +25.00% 58
Yorkshire +36 49 £187 -14.51% 38
South West -15 49 £160 -27.27% 43
North West +4 43 £225 +40.63% 61
North East +28 32 £194 -32.61% 16
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 July 2019, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 521 (53.71%) Windows
2 343 (35.36%) Active Directory
3 299 (30.82%) Microsoft
4 261 (26.91%) Office 365
5 227 (23.40%) ITIL
6 207 (21.34%) Microsoft Office
7 205 (21.13%) Windows 7
8 196 (20.21%) Finance
9 183 (18.87%) Windows 10
10 130 (13.40%) Windows Server
11 121 (12.47%) SQL
12 106 (10.93%) SCCM
13 100 (10.31%) MS Exchange
14 96 (9.90%) Problem-Solving
15 91 (9.38%) Citrix
16 79 (8.14%) SLA
16 79 (8.14%) VMware
17 78 (8.04%) SQL Server
18 75 (7.73%) Cisco
19 70 (7.22%) Linux
20 69 (7.11%) Banking
21 66 (6.80%) PowerShell
22 58 (5.98%) SharePoint
22 58 (5.98%) Service Management
23 55 (5.67%) Unix
23 55 (5.67%) Analytical Skills
24 52 (5.36%) Microsoft Excel
24 52 (5.36%) LAN
24 52 (5.36%) Windows Server 2012
25 50 (5.15%) Degree

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (10.31%) MS Exchange
2 58 (5.98%) SharePoint
3 23 (2.37%) Exchange Server 2010
4 21 (2.16%) Skype for Business
5 19 (1.96%) Confluence
6 15 (1.55%) WebSphere
7 13 (1.34%) IIS
8 12 (1.24%) Exchange Server 2013
9 10 (1.03%) CMS
10 7 (0.72%) Blackberry Enterprise Server
10 7 (0.72%) IBM Notes
11 6 (0.62%) WebSphere Application Server
11 6 (0.62%) WebSphere Portal
12 3 (0.31%) Apache
12 3 (0.31%) Elasticsearch
12 3 (0.31%) nginx
13 2 (0.21%) BizTalk Server
13 2 (0.21%) MQSeries
13 2 (0.21%) Oracle SOA Suite
13 2 (0.21%) Oracle Workflow
Applications
1 207 (21.34%) Microsoft Office
2 52 (5.36%) Microsoft Excel
3 28 (2.89%) Microsoft PowerPoint
4 3 (0.31%) Microsoft Project
4 3 (0.31%) MS Visio
4 3 (0.31%) Spreadsheet
5 2 (0.21%) Photoshop
5 2 (0.21%) Shockwave
6 1 (0.10%) Mozilla Thunderbird
Business Applications
1 12 (1.24%) Salesforce.com CRM
2 9 (0.93%) Dynamics CRM
3 5 (0.52%) BusinessWorks
3 5 (0.52%) Eikon
3 5 (0.52%) Temenos T24
4 4 (0.41%) Oracle EBS
5 3 (0.31%) Remedy ITSM
6 2 (0.21%) Dynamics AX
6 2 (0.21%) Markit EDM
6 2 (0.21%) NetSuite
6 2 (0.21%) Oracle Applications
6 2 (0.21%) Oracle Subledger Accounting
6 2 (0.21%) ResourceLink
6 2 (0.21%) SAP Business One
6 2 (0.21%) SAP ERP
6 2 (0.21%) SAP HR
6 2 (0.21%) SAP S/4HANA
7 1 (0.10%) Northgate Housing
7 1 (0.10%) Oracle Payables
7 1 (0.10%) SystmOne
Cloud Services
1 261 (26.91%) Office 365
2 35 (3.61%) Microsoft Azure
3 21 (2.16%) OneDrive
4 15 (1.55%) G Suite
5 12 (1.24%) Dynamics 365
6 10 (1.03%) Azure Active Directory
7 9 (0.93%) SaaS
8 7 (0.72%) Amazon AWS
9 5 (0.52%) Google Analytics
9 5 (0.52%) Power Platform
10 3 (0.31%) Google Drive
10 3 (0.31%) PowerApps
11 2 (0.21%) OpenDNS
12 1 (0.10%) Amazon CloudWatch
12 1 (0.10%) Dropbox
12 1 (0.10%) Google Cloud Platform
12 1 (0.10%) Google Docs
12 1 (0.10%) Google Sheets
12 1 (0.10%) iTunes
12 1 (0.10%) Mimecast
Communications & Networking
1 52 (5.36%) LAN
2 44 (4.54%) DNS
3 40 (4.12%) WAN
4 36 (3.71%) TCP/IP
5 35 (3.61%) VPN
6 33 (3.40%) Skype
7 26 (2.68%) DHCP
8 24 (2.47%) VoIP
9 22 (2.27%) Firewall
10 21 (2.16%) Internet
11 15 (1.55%) Wireless
12 10 (1.03%) Remote Desktop
12 10 (1.03%) SSL
13 9 (0.93%) Wi-Fi
14 8 (0.82%) Ethernet
15 7 (0.72%) NetScaler
15 7 (0.72%) SAN
16 6 (0.62%) Cisco IOS
17 4 (0.41%) FTP
17 4 (0.41%) IP Telephony
Database & Business Intelligence
1 78 (8.04%) SQL Server
2 12 (1.24%) SQL Server Reporting Services
3 11 (1.13%) Oracle Database
3 11 (1.13%) Relational Database
3 11 (1.13%) SQL Server Integration Services
4 6 (0.62%) SQL Server 2012
5 5 (0.52%) Crystal Reports
5 5 (0.52%) DB2
5 5 (0.52%) MySQL
5 5 (0.52%) Power BI
5 5 (0.52%) RDBMS
6 4 (0.41%) Microsoft Analysis Services
6 4 (0.41%) SQL Server 2008
6 4 (0.41%) SQL Server Analysis Services
7 3 (0.31%) BusinessObjects
7 3 (0.31%) MS Access
7 3 (0.31%) Oracle Database 11g
7 3 (0.31%) Oracle Database 12c
7 3 (0.31%) Oracle Reports
8 2 (0.21%) Data Mining
Development Applications
1 38 (3.92%) JIRA
2 4 (0.41%) Git (software)
2 4 (0.41%) Oracle Forms
2 4 (0.41%) SQL Server Management Studio (SSMS)
3 3 (0.31%) Hudson
3 3 (0.31%) Jenkins
3 3 (0.31%) MSI
3 3 (0.31%) Visual Studio
4 2 (0.21%) Cucumber
4 2 (0.21%) git-flow
4 2 (0.21%) JMeter
4 2 (0.21%) JUnit
4 2 (0.21%) Selenium
5 1 (0.10%) Eclipse
5 1 (0.10%) FitNesse
5 1 (0.10%) Oracle APEX
5 1 (0.10%) PowerBuilder
5 1 (0.10%) Team Foundation Server
5 1 (0.10%) Visual Studio Team System
5 1 (0.10%) WinDbg
General
1 196 (20.21%) Finance
2 69 (7.11%) Banking
3 45 (4.64%) Law
4 37 (3.81%) Legal
5 30 (3.09%) Front Office
6 24 (2.47%) Investment Banking
7 19 (1.96%) Telecoms
8 16 (1.65%) Manufacturing
9 13 (1.34%) Retail
10 9 (0.93%) Financial Institution
11 8 (0.82%) Advertising
11 8 (0.82%) Pharmaceutical
12 7 (0.72%) Back Office
13 6 (0.62%) Billing
14 5 (0.52%) Automotive
15 3 (0.31%) French Language
15 3 (0.31%) Marketing
15 3 (0.31%) Publishing
16 2 (0.21%) German Language
17 1 (0.10%) Italian Language
Libraries, Frameworks & Software Standards
1 12 (1.24%) HTML
1 12 (1.24%) XML
2 10 (1.03%) LDAP
3 9 (0.93%) .NET
3 9 (0.93%) Spring
4 8 (0.82%) Middleware
5 7 (0.72%) TIBCO EMS
5 7 (0.72%) WebSphere MQ
6 6 (0.62%) FIX Protocol
7 5 (0.52%) IBM Integration Bus
7 5 (0.52%) Web Services
8 4 (0.41%) CSS
9 3 (0.31%) Hibernate
9 3 (0.31%) jQuery
9 3 (0.31%) Oracle GoldenGate
9 3 (0.31%) Software Packaging
10 2 (0.21%) AngularJS
10 2 (0.21%) Node.js
10 2 (0.21%) Oracle Fusion
10 2 (0.21%) Spring Boot
Miscellaneous
1 55 (5.67%) Analytical Skills
2 42 (4.33%) Video Conferencing
3 39 (4.02%) Management Information System
4 29 (2.99%) Blackberry
5 23 (2.37%) Self-Motivation
6 21 (2.16%) iPad
6 21 (2.16%) iPhone
7 18 (1.86%) Smartphone
8 17 (1.75%) Driving Licence
9 16 (1.65%) Fixed Income
10 15 (1.55%) NHS
11 12 (1.24%) CMDB
11 12 (1.24%) Handset
12 11 (1.13%) Foreign Exchange (FX)
12 11 (1.13%) Hedge funds
13 9 (0.93%) Fat Client
13 9 (0.93%) Thin Client
14 8 (0.82%) Data Centre
15 7 (0.72%) User Experience
15 7 (0.72%) Virtual Team
Operating Systems
1 521 (53.71%) Windows
2 205 (21.13%) Windows 7
3 183 (18.87%) Windows 10
4 130 (13.40%) Windows Server
5 70 (7.22%) Linux
6 55 (5.67%) Unix
7 52 (5.36%) Windows Server 2012
8 41 (4.23%) Android
9 30 (3.09%) Apple iOS
10 29 (2.99%) Windows Server 2008
11 23 (2.37%) Windows XP
12 22 (2.27%) Mac OS
13 19 (1.96%) Windows 8
14 11 (1.13%) Windows Server 2003
15 4 (0.41%) Ubuntu
16 3 (0.31%) Data ONTAP
16 3 (0.31%) Mac OS X
16 3 (0.31%) Red Hat Enterprise Linux
16 3 (0.31%) Windows NT
17 2 (0.21%) Solaris
Processes & Methodologies
1 227 (23.40%) ITIL
2 96 (9.90%) Problem-Solving
3 58 (5.98%) Service Management
4 45 (4.64%) Migration
5 44 (4.54%) Problem Management
6 40 (4.12%) Agile Software Development
7 38 (3.92%) Change Management
8 35 (3.61%) Security Management
9 34 (3.51%) Information Security
10 33 (3.40%) CRM
11 30 (3.09%) Information Security Management
11 30 (3.09%) ISMS
12 29 (2.99%) ITSM
13 27 (2.78%) Service Delivery
13 27 (2.78%) Time Management
14 26 (2.68%) Incident Management
15 25 (2.58%) Asset Management
16 22 (2.27%) Root Cause Analysis
17 21 (2.16%) Configuration Management
17 21 (2.16%) Mobile Device Management
Programming Languages
1 121 (12.47%) SQL
2 66 (6.80%) PowerShell
3 28 (2.89%) Java
4 24 (2.47%) Python
5 13 (1.34%) VB
6 12 (1.24%) VBScript
7 10 (1.03%) C#
8 9 (0.93%) T-SQL
9 7 (0.72%) Bash Shell
9 7 (0.72%) JavaScript
9 7 (0.72%) Perl
10 6 (0.62%) PL/SQL
11 4 (0.41%) C++
12 3 (0.31%) Go
12 3 (0.31%) Korn
12 3 (0.31%) VBA
13 2 (0.21%) JCL
13 2 (0.21%) Shell Script
14 1 (0.10%) ABAP
14 1 (0.10%) ActionScript
Qualifications
1 50 (5.15%) Degree
2 43 (4.43%) ITIL Certification
3 36 (3.71%) Microsoft Certification
3 36 (3.71%) Security Cleared
4 21 (2.16%) MCSA
4 21 (2.16%) SC Cleared
5 15 (1.55%) CCNA
5 15 (1.55%) Cisco Certification
6 12 (1.24%) MCP
7 10 (1.03%) Computer Science Degree
7 10 (1.03%) MCSE
8 8 (0.82%) A+ Certification
8 8 (0.82%) MCITP
9 6 (0.62%) ITIL Foundation Certificate
10 5 (0.52%) DBS Check
11 4 (0.41%) BPSS Clearance
11 4 (0.41%) MCDST
12 3 (0.31%) PRINCE2 Certification
13 2 (0.21%) CNE
13 2 (0.21%) Novell Certification
Quality Assurance & Compliance
1 79 (8.14%) SLA
2 14 (1.44%) QA
3 13 (1.34%) PMO
4 6 (0.62%) ISO/IEC 27001
5 5 (0.52%) GxP
6 4 (0.41%) ISO 14001
6 4 (0.41%) ISO 9001
6 4 (0.41%) SEPA
7 3 (0.31%) 21 CFR Part 11
7 3 (0.31%) GMP
7 3 (0.31%) Sarbanes-Oxley
8 1 (0.10%) Disclosure Scotland
8 1 (0.10%) GDPR
8 1 (0.10%) ISAE 3402
8 1 (0.10%) MiFID
8 1 (0.10%) SSAE 16
System Software
1 343 (35.36%) Active Directory
2 45 (4.64%) VMware Infrastructure
3 21 (2.16%) Hyper-V
4 18 (1.86%) XenApp
5 16 (1.65%) vSphere
6 14 (1.44%) Virtual Desktop
7 13 (1.34%) VMware Workstation
7 13 (1.34%) XenDesktop
8 10 (1.03%) BitLocker
8 10 (1.03%) VMware ESXi
9 7 (0.72%) Virtual Machines
10 6 (0.62%) Terminal Services
11 4 (0.41%) Citrix Hypervisor
12 3 (0.31%) Microsoft App-V
12 3 (0.31%) Varnish
13 2 (0.21%) DFS Replication
13 2 (0.21%) Docker
13 2 (0.21%) Firmware
14 1 (0.10%) IAG
14 1 (0.10%) ISA Server
Systems Management
1 106 (10.93%) SCCM
2 20 (2.06%) AirWatch
3 16 (1.65%) Microsoft Intune
4 9 (0.93%) WSUS
5 8 (0.82%) SCOM
6 7 (0.72%) Control-M
6 7 (0.72%) Norton AntiVirus
7 5 (0.52%) ITRS Geneos
8 4 (0.41%) Cisco CUCM
8 4 (0.41%) Microsoft Clustering
8 4 (0.41%) Perfmon
8 4 (0.41%) SafeCom
8 4 (0.41%) Tivoli Storage Manager
8 4 (0.41%) vMotion
9 3 (0.31%) Enterprise Manager Cloud Control
9 3 (0.31%) ServiceCenter
9 3 (0.31%) Systems Management Server (SMS)
9 3 (0.31%) WMI
10 2 (0.21%) Cisco UCCX
10 2 (0.21%) Single Sign-On
Vendors
1 299 (30.82%) Microsoft
2 91 (9.38%) Citrix
3 79 (8.14%) VMware
4 75 (7.73%) Cisco
5 46 (4.74%) Oracle
6 42 (4.33%) ServiceNow
7 35 (3.61%) Apple
8 30 (3.09%) HP
9 27 (2.78%) Sony
10 26 (2.68%) Bloomberg
11 22 (2.27%) IBM
11 22 (2.27%) Ivanti
12 21 (2.16%) Salesforce.com
13 18 (1.86%) Reuters
14 17 (1.75%) Google
15 13 (1.34%) NetApp
16 12 (1.24%) Adobe
17 11 (1.13%) Mitel
18 10 (1.03%) Dell
18 10 (1.03%) Intel