Period
to 17 October 2018

The median contractor rate for a Support Analyst was £215 per day in advertised job vacancies in England during the 6 months to 17 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 216 200 195
Rank change year-on-year -16 -5 -72
Contract jobs requiring a Support Analyst 1,213 1,240 1,399
As % of all contract IT jobs advertised in England 1.29% 1.36% 1.42%
As % of the Job Titles category 1.36% 1.43% 1.49%
Number of daily rates quoted 723 750 830
England median daily rate £215 £265 £225
Median daily rate % change year-on-year -18.87% +17.78% -16.67%
10th Percentile £110 £115 £120
90th Percentile £513 £501 £463
UK median daily rate £213 £255 £225
% change year-on-year -16.67% +13.33% -10.00%
Number of hourly rates quoted 143 172 199
England median hourly rate £16.00 £15.00 £15.00
Median hourly rate % change year-on-year +6.67% - -
10th Percentile £11.17 £10.41 £10.50
90th Percentile £25.40 £29.00 £24.30
UK median hourly rate £16.00 £15.00 £15.00
% change year-on-year +6.67% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,320 86,581 93,675
% of contract IT jobs with a recognized job title 94.72% 94.87% 94.90%
Number of daily rates quoted 59,457 57,357 61,708
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,836 2,565 2,977
England median hourly rate £18.30 £18.70 £18.50
Median hourly rate % change year-on-year -2.14% +1.08% +4.11%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.50
UK median hourly rate £18.00 £18.70 £18.50
% change year-on-year -3.74% +1.08% +2.89%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 17 October 2018.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 17 October 2018.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 624 £250 -23.08% 116
South East -19 214 £167 -28.39% 60
North of England -22 125 £275 +69.23% 73
Midlands -34 100 £145 -35.56% 46
East of England -5 99 £160 -20.00% 29
North West -38 60 £250 +42.86% 35
East Midlands -2 57 £145 -40.82% 18
South West -38 49 £210 -4.55% 22
Yorkshire -8 43 £275 +120.00% 27
West Midlands -29 43 £140 -30.43% 27
North East +19 22 £288 - 11
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 October 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 669 (55.15%) Windows
2 440 (36.27%) Active Directory
3 425 (35.04%) Microsoft
4 308 (25.39%) Microsoft Office
5 291 (23.99%) Finance
6 248 (20.45%) ITIL
7 247 (20.36%) Windows 10
8 231 (19.04%) Windows 7
9 223 (18.38%) SQL
10 213 (17.56%) Office 365
11 136 (11.21%) Unix
12 135 (11.13%) Linux
13 133 (10.96%) Windows Server
14 129 (10.63%) Citrix
15 120 (9.89%) MS Exchange
16 118 (9.73%) SQL Server
17 115 (9.48%) Banking
17 115 (9.48%) VMware
18 112 (9.23%) SLA
19 99 (8.16%) SCCM
20 96 (7.91%) Service Management
21 94 (7.75%) Apple
22 92 (7.58%) Cisco
23 89 (7.34%) SharePoint
24 85 (7.01%) Front Office
25 83 (6.84%) Apple iOS
26 79 (6.51%) Oracle
27 77 (6.35%) Problem-Solving
28 75 (6.18%) Incident Management
28 75 (6.18%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (9.89%) MS Exchange
2 89 (7.34%) SharePoint
3 44 (3.63%) IIS
4 39 (3.22%) Exchange Server 2010
5 34 (2.80%) Skype for Business
6 23 (1.90%) Confluence
7 16 (1.32%) WebSphere
8 14 (1.15%) Exchange Server 2013
9 13 (1.07%) Exchange Server 2003
10 11 (0.91%) WordPress
11 10 (0.82%) IBM Notes
11 10 (0.82%) SharePoint 2010
12 9 (0.74%) Blackberry Enterprise Server
12 9 (0.74%) Tomcat
13 8 (0.66%) BizTalk Server
14 7 (0.58%) Exchange Server 2007
15 6 (0.49%) Apache
16 4 (0.33%) MQSeries
16 4 (0.33%) MTS
16 4 (0.33%) WebLogic
Applications
1 308 (25.39%) Microsoft Office
2 73 (6.02%) Microsoft Excel
3 31 (2.56%) Microsoft PowerPoint
4 10 (0.82%) InfoPath
5 9 (0.74%) Microsoft Project
6 8 (0.66%) MS Visio
7 6 (0.49%) CINEMA 4D
8 4 (0.33%) Spreadsheet
9 3 (0.25%) Acrobat
9 3 (0.25%) Adobe Captivate
10 1 (0.082%) HipChat
10 1 (0.082%) SOLIDWORKS
10 1 (0.082%) Windchill
Business Applications
1 19 (1.57%) Salesforce.com CRM
2 13 (1.07%) Dynamics AX
3 12 (0.99%) ION MarketView
4 8 (0.66%) Temenos T24
4 8 (0.66%) thinkFolio
5 7 (0.58%) Bloomberg AIM
5 7 (0.58%) Remedy ITSM
6 6 (0.49%) Eikon
7 5 (0.41%) Dynamics NAV
7 5 (0.41%) Elite 3E
7 5 (0.41%) Markit EDM
8 4 (0.33%) Bloomberg TOMS
8 4 (0.33%) Dynamics CRM
9 3 (0.25%) Carpe Diem
9 3 (0.25%) LatentZero
9 3 (0.25%) Line 500
9 3 (0.25%) Magento
9 3 (0.25%) NetSuite
9 3 (0.25%) Servitor
10 2 (0.16%) Oracle EBS
Cloud Services
1 213 (17.56%) Office 365
2 37 (3.05%) Microsoft Azure
3 13 (1.07%) G Suite
4 12 (0.99%) Azure Active Directory
4 12 (0.99%) Mimecast
5 10 (0.82%) SaaS
6 9 (0.74%) Amazon AWS
7 8 (0.66%) PaaS
8 7 (0.58%) IaaS
9 6 (0.49%) Dynamics 365
10 4 (0.33%) Akamai
10 4 (0.33%) OneDrive
11 2 (0.16%) Adobe Creative Cloud
11 2 (0.16%) AWS Lambda
11 2 (0.16%) Cloud Computing
11 2 (0.16%) Serverless
12 1 (0.082%) Google Cloud Platform
12 1 (0.082%) Google Drive
12 1 (0.082%) Slack
12 1 (0.082%) SuccessFactors
Communications & Networking
1 71 (5.85%) DNS
2 70 (5.77%) LAN
3 63 (5.19%) DHCP
3 63 (5.19%) TCP/IP
4 57 (4.70%) VPN
4 57 (4.70%) WAN
5 49 (4.04%) Firewall
6 42 (3.46%) VoIP
7 39 (3.22%) Internet
8 36 (2.97%) Skype
9 23 (1.90%) Cisco IOS
10 21 (1.73%) Wireless
11 16 (1.32%) Wi-Fi
12 15 (1.24%) Structured Cabling
13 14 (1.15%) SAN
13 14 (1.15%) WebEx
14 11 (0.91%) Remote Desktop
15 9 (0.74%) Intranet
15 9 (0.74%) MPLS
16 8 (0.66%) ADSL
Database & Business Intelligence
1 118 (9.73%) SQL Server
2 14 (1.15%) Power BI
2 14 (1.15%) SQL Server Reporting Services
3 13 (1.07%) Oracle Database
3 13 (1.07%) Relational Database
3 13 (1.07%) SQL Server Integration Services
4 11 (0.91%) SQL Server 2008
5 10 (0.82%) Data Warehouse
6 8 (0.66%) Oracle Reports
7 7 (0.58%) BusinessObjects
7 7 (0.58%) MS Access
7 7 (0.58%) Spotfire
8 6 (0.49%) Crystal Reports
8 6 (0.49%) DB2
9 5 (0.41%) MySQL
9 5 (0.41%) SQL Server 2014
10 4 (0.33%) GIS
10 4 (0.33%) RDBMS
10 4 (0.33%) SQL Server Analysis Services
11 3 (0.25%) SAP BW
Development Applications
1 33 (2.72%) JIRA
2 8 (0.66%) JIRA Agile
3 6 (0.49%) Oracle Forms
4 4 (0.33%) AdminStudio
4 4 (0.33%) Git (software)
4 4 (0.33%) GitLab
5 3 (0.25%) MSI
5 3 (0.25%) Visual Studio
6 2 (0.16%) Artifactory
6 2 (0.16%) Subversion
6 2 (0.16%) Toad
6 2 (0.16%) Visual Studio Team System
7 1 (0.082%) Dreamweaver
7 1 (0.082%) FitNesse
7 1 (0.082%) InstallShield
7 1 (0.082%) NUnit
7 1 (0.082%) Oracle APEX
7 1 (0.082%) Team Foundation Server
7 1 (0.082%) TortoiseSVN
General
1 291 (23.99%) Finance
2 115 (9.48%) Banking
3 85 (7.01%) Front Office
4 57 (4.70%) Law
5 33 (2.72%) Back Office
6 30 (2.47%) Investment Banking
7 29 (2.39%) Legal
7 29 (2.39%) Retail
8 22 (1.81%) Manufacturing
9 20 (1.65%) Telecoms
10 14 (1.15%) Automotive
11 11 (0.91%) Billing
12 9 (0.74%) Advertising
13 8 (0.66%) Financial Institution
14 7 (0.58%) Pharmaceutical
15 6 (0.49%) Spanish Language
16 5 (0.41%) Publishing
17 4 (0.33%) General Ledger
17 4 (0.33%) German Language
17 4 (0.33%) Marketing
Libraries, Frameworks & Software Standards
1 32 (2.64%) .NET
2 27 (2.23%) Middleware
3 16 (1.32%) HTML
4 13 (1.07%) CSS
5 12 (0.99%) Web Services
6 10 (0.82%) XML
7 9 (0.74%) jQuery
7 9 (0.74%) LDAP
8 8 (0.66%) FIX Protocol
9 7 (0.58%) Murex MxML
9 7 (0.58%) Rendezvous
10 6 (0.49%) ISPF
11 4 (0.33%) HTML5
11 4 (0.33%) Spring
12 3 (0.25%) ASP.NET
12 3 (0.25%) WebSphere MQ
12 3 (0.25%) XMPP
13 2 (0.16%) COM
13 2 (0.16%) XSD
13 2 (0.16%) XSLT
Miscellaneous
1 65 (5.36%) Analytical Skills
2 56 (4.62%) Fixed Income
3 49 (4.04%) Blackberry
4 39 (3.22%) Foreign Exchange (FX)
5 37 (3.05%) iPhone
6 36 (2.97%) Video Conferencing
7 29 (2.39%) iPad
8 28 (2.31%) Self-Motivation
9 27 (2.23%) Smartphone
10 25 (2.06%) Derivative
11 22 (1.81%) Management Information System
12 19 (1.57%) Equities
13 15 (1.24%) Data Centre
14 13 (1.07%) Driving Licence
15 12 (0.99%) Handset
15 12 (0.99%) Hedge funds
16 11 (0.91%) CMDB
16 11 (0.91%) Computer Science
17 10 (0.82%) Life Science
17 10 (0.82%) User Experience
Operating Systems
1 669 (55.15%) Windows
2 247 (20.36%) Windows 10
3 231 (19.04%) Windows 7
4 136 (11.21%) Unix
5 135 (11.13%) Linux
6 133 (10.96%) Windows Server
7 83 (6.84%) Apple iOS
8 75 (6.18%) Windows Server 2008
9 73 (6.02%) Windows Server 2012
10 58 (4.78%) Android
11 41 (3.38%) Windows 8
12 38 (3.13%) Mac OS X
13 28 (2.31%) Windows Server 2003
14 26 (2.14%) Mac OS
14 26 (2.14%) Windows XP
15 18 (1.48%) Red Hat Enterprise Linux
16 11 (0.91%) zOS
17 6 (0.49%) VMS
18 4 (0.33%) Data ONTAP
19 3 (0.25%) Solaris
Processes & Methodologies
1 248 (20.45%) ITIL
2 96 (7.91%) Service Management
3 77 (6.35%) Problem-Solving
4 75 (6.18%) Incident Management
5 57 (4.70%) Change Management
6 56 (4.62%) Migration
7 50 (4.12%) Root Cause Analysis
8 48 (3.96%) Asset Management
9 46 (3.79%) Agile Software Development
9 46 (3.79%) ITSM
10 44 (3.63%) Problem Management
11 38 (3.13%) E-Commerce
12 36 (2.97%) Proactive Monitoring
12 36 (2.97%) Service Delivery
13 32 (2.64%) CRM
14 30 (2.47%) Investment Management
15 27 (2.23%) Patch Management
15 27 (2.23%) Workflow
16 25 (2.06%) Configuration Management
16 25 (2.06%) Project Management
Programming Languages
1 223 (18.38%) SQL
2 68 (5.61%) PowerShell
3 36 (2.97%) Java
4 26 (2.14%) Python
5 24 (1.98%) C#
6 22 (1.81%) Perl
7 18 (1.48%) PL/SQL
8 16 (1.32%) Bash Shell
9 15 (1.24%) Shell Script
10 12 (0.99%) C
11 11 (0.91%) JavaScript
11 11 (0.91%) JCL
11 11 (0.91%) VBA
12 9 (0.74%) VB
12 9 (0.74%) VBScript
13 6 (0.49%) T-SQL
14 5 (0.41%) ActionScript
14 5 (0.41%) ActionScript 2.0
15 4 (0.33%) VB.NET
16 3 (0.25%) ABAP
Qualifications
1 46 (3.79%) Degree
2 45 (3.71%) Security Cleared
3 44 (3.63%) ITIL Certification
4 38 (3.13%) Microsoft Certification
4 38 (3.13%) SC Cleared
5 17 (1.40%) MCSA
6 15 (1.24%) ITIL Foundation Certificate
6 15 (1.24%) MCSE
7 13 (1.07%) MCP
8 10 (0.82%) A+ Certification
8 10 (0.82%) DV Cleared
9 7 (0.58%) CCNA
9 7 (0.58%) Cisco Certification
9 7 (0.58%) DBS Check
10 5 (0.41%) CHECK Team Member
10 5 (0.41%) Computer Science Degree
11 4 (0.33%) CCA
11 4 (0.33%) Citrix Certification
11 4 (0.33%) MCTS
11 4 (0.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 112 (9.23%) SLA
2 20 (1.65%) PMO
3 7 (0.58%) Data Quality
4 4 (0.33%) ISO/IEC 27001
4 4 (0.33%) QA
5 3 (0.25%) GDPR
5 3 (0.25%) Sarbanes-Oxley
6 2 (0.16%) Cyber Essentials
6 2 (0.16%) MiFID
7 1 (0.082%) HL7
System Software
1 440 (36.27%) Active Directory
2 67 (5.52%) VMware Infrastructure
3 21 (1.73%) Hyper-V
4 19 (1.57%) VMware ESXi
4 19 (1.57%) XenApp
5 16 (1.32%) XenDesktop
6 12 (0.99%) VMware Workstation
7 11 (0.91%) BitLocker
8 10 (0.82%) Microsoft App-V
8 10 (0.82%) Virtual Desktop
9 9 (0.74%) VMware Server
10 8 (0.66%) Terminal Services
10 8 (0.66%) vSphere
11 6 (0.49%) Time Sharing Option
11 6 (0.49%) Virtual Servers
12 5 (0.41%) Docker
13 4 (0.33%) NFS
13 4 (0.33%) Virtual Machines
14 3 (0.25%) Oracle RAC
14 3 (0.25%) Xen
Systems Management
1 99 (8.16%) SCCM
2 28 (2.31%) AirWatch
3 27 (2.23%) Systems Management Server (SMS)
4 24 (1.98%) WSUS
5 23 (1.90%) Control-M
6 21 (1.73%) SCOM
7 18 (1.48%) Backup Exec
8 10 (0.82%) Jamf Pro
8 10 (0.82%) Norton AntiVirus
9 9 (0.74%) Microsoft Intune
9 9 (0.74%) vCenter Server
10 8 (0.66%) McAfee ePO
11 7 (0.58%) Ansible
11 7 (0.58%) Puppet
11 7 (0.58%) vMotion
12 6 (0.49%) Single Sign-On
13 5 (0.41%) Dollar Universe
13 5 (0.41%) HP SIM
13 5 (0.41%) Microsoft Clustering
13 5 (0.41%) OpenView
Vendors
1 425 (35.04%) Microsoft
2 129 (10.63%) Citrix
3 115 (9.48%) VMware
4 94 (7.75%) Apple
5 92 (7.58%) Cisco
6 79 (6.51%) Oracle
7 56 (4.62%) ServiceNow
8 49 (4.04%) HP
9 45 (3.71%) Remedy
10 38 (3.13%) Ivanti
11 36 (2.97%) Bloomberg
12 32 (2.64%) McAfee
13 31 (2.56%) Sony
14 26 (2.14%) Adobe
15 25 (2.06%) Red Hat
16 22 (1.81%) Symantec
17 21 (1.73%) Salesforce.com
17 21 (1.73%) SAP
18 20 (1.65%) Reuters
18 20 (1.65%) Sophos