Period
to 4 December 2021

The median contractor rate for a Support Analyst was £215 per day in advertised job vacancies in England during the 6 months to 4 December 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
4 Dec 2021
Same period 2020 Same period 2019
Rank 279 305 232
Rank change year-on-year +26 -73 -6
Contract jobs requiring a Support Analyst 671 232 921
As % of all contract jobs advertised in England 0.95% 0.74% 1.23%
As % of the Job Titles category 1.01% 0.80% 1.31%
Number of daily rates quoted 465 143 592
10th Percentile £120 £120 £120
25th Percentile £150 £150 £143
Median daily rate (50th Percentile) £215 £223 £200
Median % change year-on-year -3.37% +11.25% -16.67%
75th Percentile £388 £348 £350
90th Percentile £544 £485 £456
UK median daily rate £213 £210 £200
% change year-on-year +1.19% +5.00% -14.89%
Number of hourly rates quoted 90 37 123
10th Percentile £12.34 £11.57 £10.32
25th Percentile £14.00 £13.57 £11.88
Median hourly rate £17.00 £17.00 £15.50
Median % change year-on-year - +9.68% -6.06%
75th Percentile £21.50 £21.05 £20.13
90th Percentile £25.28 £22.60 £23.59
UK median hourly rate £17.00 £16.38 £16.00
% change year-on-year +3.82% +2.34% -3.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 66,323 29,139 70,422
% of contract IT jobs with a recognized job title 93.63% 92.61% 93.98%
Number of daily rates quoted 46,992 20,104 47,661
10th Percentile £300 £257 £255
25th Percentile £413 £363 £363
Median daily rate (50th Percentile) £515 £475 £465
Median % change year-on-year +8.42% +2.15% +3.33%
75th Percentile £625 £575 £575
90th Percentile £700 £663 £650
UK median daily rate £505 £474 £457
% change year-on-year +6.55% +3.61% +1.56%
Number of hourly rates quoted 1,972 1,060 2,445
10th Percentile £12.00 £11.17 £11.17
25th Percentile £14.00 £14.25 £13.75
Median hourly rate £20.00 £23.00 £18.50
Median % change year-on-year -13.04% +24.32% +5.71%
75th Percentile £45.44 £45.00 £42.50
90th Percentile £62.15 £55.00 £52.25
UK median hourly rate £20.00 £23.00 £18.70
% change year-on-year -13.04% +23.03% +6.83%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Analyst in England.

Daily rate trend for Support Analyst in England

Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Analyst in England over the 6 months to 4 December 2021.

Daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Analyst in England.

Hourly rate trend for Support Analyst in England

Support Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Analyst in England over the 6 months to 4 December 2021.

Hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 4 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 266 £350 +8.11% 130
South East -7 127 £190 -22.06% 77
Midlands -3 103 £170 +13.33% 75
North of England -28 73 £200 +48.15% 88
West Midlands +2 70 £150 - 49
East of England -30 51 £170 +21.43% 29
South West -37 41 £250 +16.28% 30
North West -24 40 £211 +65.69% 29
East Midlands -12 33 £201 +60.40% 24
Yorkshire -24 25 £206 +26.92% 46
North East -5 8 £110 +4.76% 13
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 4 December 2021, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 277 (41.28%) Windows
2 194 (28.91%) Microsoft
3 183 (27.27%) Microsoft 365
4 168 (25.04%) ITIL
5 164 (24.44%) Social Skills
6 162 (24.14%) Active Directory
7 137 (20.42%) SQL
8 118 (17.59%) Finance
9 108 (16.10%) Windows 10
10 97 (14.46%) Microsoft Office
11 77 (11.48%) Analytical Skills
12 76 (11.33%) SLA
13 68 (10.13%) SQL Server
14 59 (8.79%) Problem-Solving
15 57 (8.49%) Windows Server
16 55 (8.20%) Azure
17 49 (7.30%) Linux
18 43 (6.41%) Oracle
18 43 (6.41%) TCP/IP
18 43 (6.41%) Incident Management
19 42 (6.26%) SharePoint
19 42 (6.26%) Service Management
19 42 (6.26%) Front Office
20 41 (6.11%) Windows 7
21 40 (5.96%) Python
22 39 (5.81%) SCCM
23 37 (5.51%) ITSM
24 36 (5.37%) ServiceNow
24 36 (5.37%) Unix
24 36 (5.37%) Problem Management

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (6.26%) SharePoint
2 27 (4.02%) MS Exchange
3 14 (2.09%) IIS
4 6 (0.89%) Confluence
5 5 (0.75%) WebSphere
6 4 (0.60%) Apache
6 4 (0.60%) Exchange Server 2013
6 4 (0.60%) Skype for Business
6 4 (0.60%) Tomcat
6 4 (0.60%) WebLogic
7 3 (0.45%) IBM Notes
8 2 (0.30%) CMS
8 2 (0.30%) Exchange Server 2007
8 2 (0.30%) MQSeries
8 2 (0.30%) SharePoint 2013
8 2 (0.30%) Site Server
9 1 (0.15%) Exchange Server 2003
9 1 (0.15%) Exchange Server 2010
9 1 (0.15%) Oracle Workflow
9 1 (0.15%) Sitecore CMS
Applications
1 97 (14.46%) Microsoft Office
2 29 (4.32%) Microsoft Excel
3 13 (1.94%) Microsoft PowerPoint
4 5 (0.75%) Spreadsheet
5 4 (0.60%) MS Visio
6 2 (0.30%) Adobe Creative Suite
7 1 (0.15%) FileZilla
7 1 (0.15%) Microsoft Project
Business Applications
1 13 (1.94%) BusinessWorks
2 12 (1.79%) Dynamics CRM
3 6 (0.89%) RMDS
4 3 (0.45%) Dynamics AX
4 3 (0.45%) PlanetPress Connect
4 3 (0.45%) Unit4 Business World
5 2 (0.30%) Loan IQ
5 2 (0.30%) Markit EDM
5 2 (0.30%) SAP S/4HANA
5 2 (0.30%) SAP SD
5 2 (0.30%) thinkFolio
6 1 (0.15%) assyst
6 1 (0.15%) Dynamics NAV
6 1 (0.15%) Eagle PACE
6 1 (0.15%) NetSuite
6 1 (0.15%) OpenLink RightAngle
6 1 (0.15%) Remedy ITSM
6 1 (0.15%) SAP EWM
6 1 (0.15%) SAP Travel Management
6 1 (0.15%) SimCorp Dimension
Cloud Services
1 183 (27.27%) Microsoft 365
2 55 (8.20%) Azure
3 32 (4.77%) Power Platform
4 20 (2.98%) AWS
5 16 (2.38%) Dynamics 365
6 13 (1.94%) PowerApps
7 11 (1.64%) Cloud Computing
8 10 (1.49%) Azure Active Directory
9 7 (1.04%) Google Workspace
9 7 (1.04%) OneDrive
10 6 (0.89%) Power Automate
10 6 (0.89%) Slack
11 4 (0.60%) Azure Logic Apps
11 4 (0.60%) Kong
11 4 (0.60%) Mimecast
12 2 (0.30%) Asana
12 2 (0.30%) Azure Sentinel
12 2 (0.30%) GCP
12 2 (0.30%) SaaS
12 2 (0.30%) Yammer
Communications & Networking
1 43 (6.41%) TCP/IP
2 27 (4.02%) DNS
3 24 (3.58%) LAN
4 22 (3.28%) DHCP
5 20 (2.98%) VPN
6 17 (2.53%) Firewall
7 16 (2.38%) Internet
8 14 (2.09%) HTTP
9 10 (1.49%) SAN
9 10 (1.49%) SSL
10 9 (1.34%) WAN
11 8 (1.19%) VoIP
12 7 (1.04%) Wi-Fi
13 6 (0.89%) Remote Desktop
14 5 (0.75%) SMTP
14 5 (0.75%) Wireless
15 4 (0.60%) FTP
15 4 (0.60%) Intranet
15 4 (0.60%) SSH
15 4 (0.60%) Telnet
Database & Business Intelligence
1 68 (10.13%) SQL Server
2 19 (2.83%) Power BI
3 18 (2.68%) Data Warehouse
4 7 (1.04%) Tableau
5 5 (0.75%) MySQL
6 4 (0.60%) MS Access
6 4 (0.60%) RDBMS
6 4 (0.60%) Relational Database
6 4 (0.60%) SQL Server Integration Services
6 4 (0.60%) SQL Server Reporting Services
7 3 (0.45%) GIS
8 2 (0.30%) Amazon Redshift
8 2 (0.30%) Big Data
8 2 (0.30%) BigQuery
8 2 (0.30%) BusinessObjects
8 2 (0.30%) Oracle Database
8 2 (0.30%) PowerCenter
8 2 (0.30%) SQL Server 2008
8 2 (0.30%) SQL Server 2012
8 2 (0.30%) SQL Server Analysis Services
Development Applications
1 10 (1.49%) JIRA
2 1 (0.15%) CANoe
2 1 (0.15%) LSMW
2 1 (0.15%) SQL Server Management Studio (SSMS)
2 1 (0.15%) Team Foundation Server
General
1 164 (24.44%) Social Skills
2 118 (17.59%) Finance
3 77 (11.48%) Analytical Skills
4 42 (6.26%) Front Office
5 32 (4.77%) Public Sector
6 31 (4.62%) Banking
7 19 (2.83%) Law
8 17 (2.53%) Organisational Skills
9 12 (1.79%) Investment Banking
10 11 (1.64%) Back Office
10 11 (1.64%) French Language
11 10 (1.49%) Manufacturing
11 10 (1.49%) Marketing
12 9 (1.34%) Legal
12 9 (1.34%) Retail
13 8 (1.19%) Digital Economy
13 8 (1.19%) Pharmaceutical
14 7 (1.04%) Telecoms
15 6 (0.89%) Automotive
15 6 (0.89%) Documentation Skills
Libraries, Frameworks & Software Standards
1 32 (4.77%) .NET
2 14 (2.09%) Middleware
3 13 (1.94%) Rendezvous
4 12 (1.79%) FIX Protocol
5 8 (1.19%) XML
6 7 (1.04%) HTML
7 5 (0.75%) Kafka
7 5 (0.75%) WebSphere MQ
8 4 (0.60%) ASP.NET
8 4 (0.60%) EDI
8 4 (0.60%) HTML5
8 4 (0.60%) JMS
8 4 (0.60%) JSON
8 4 (0.60%) LAMP
8 4 (0.60%) REST
8 4 (0.60%) RESTful
8 4 (0.60%) SOAP
8 4 (0.60%) SonicMQ
8 4 (0.60%) XML-RPC
9 3 (0.45%) CSS
Miscellaneous
1 22 (3.28%) Derivative
1 22 (3.28%) NHS
2 19 (2.83%) Foreign Exchange (FX)
3 16 (2.38%) Management Information System
4 13 (1.94%) Smartphone
5 12 (1.79%) Video Conferencing
6 10 (1.49%) iPhone
7 8 (1.19%) Data Centre
8 7 (1.04%) Equities
9 6 (0.89%) Fixed Income
9 6 (0.89%) Self-Motivation
9 6 (0.89%) SWIFT
9 6 (0.89%) Wiki
10 5 (0.75%) iPad
11 4 (0.60%) Driving Licence
11 4 (0.60%) e-Learning
11 4 (0.60%) Replication
12 3 (0.45%) Blackberry
12 3 (0.45%) Data Protection Act
12 3 (0.45%) Mobile App
Operating Systems
1 277 (41.28%) Windows
2 108 (16.10%) Windows 10
3 57 (8.49%) Windows Server
4 49 (7.30%) Linux
5 41 (6.11%) Windows 7
6 36 (5.37%) Unix
7 33 (4.92%) Android
8 21 (3.13%) Apple iOS
9 18 (2.68%) Windows Server 2012
9 18 (2.68%) Windows Server 2016
10 12 (1.79%) Mac OS
10 12 (1.79%) Windows 8
10 12 (1.79%) Windows Server 2008
11 11 (1.64%) Windows Server 2019
12 10 (1.49%) Mac OS X
13 3 (0.45%) Windows Server 2003
14 2 (0.30%) Windows Phone
15 1 (0.15%) Red Hat Enterprise Linux
15 1 (0.15%) Windows Vista
15 1 (0.15%) Windows XP
Processes & Methodologies
1 168 (25.04%) ITIL
2 59 (8.79%) Problem-Solving
3 43 (6.41%) Incident Management
4 42 (6.26%) Service Management
5 37 (5.51%) ITSM
6 36 (5.37%) Problem Management
7 35 (5.22%) Change Management
8 25 (3.73%) Time Management
9 23 (3.43%) CRM
10 22 (3.28%) Asset Management
10 22 (3.28%) Business Intelligence
10 22 (3.28%) Release Management
10 22 (3.28%) Service Delivery
11 21 (3.13%) Agile Software Development
12 20 (2.98%) ERP
13 19 (2.83%) Stakeholder Management
14 18 (2.68%) Computer Science
14 18 (2.68%) Root Cause Analysis
15 16 (2.38%) Migration
16 15 (2.24%) E-Commerce
Programming Languages
1 137 (20.42%) SQL
2 40 (5.96%) Python
3 30 (4.47%) Java
4 29 (4.32%) C#
5 24 (3.58%) PowerShell
6 22 (3.28%) JavaScript
7 15 (2.24%) Perl
8 12 (1.79%) Shell Script
9 10 (1.49%) VBScript
10 7 (1.04%) VBA
11 5 (0.75%) R
12 3 (0.45%) PHP
13 2 (0.30%) C
13 2 (0.30%) VB
13 2 (0.30%) VB.NET
14 1 (0.15%) Bash Shell
14 1 (0.15%) Go
14 1 (0.15%) Korn
14 1 (0.15%) T-SQL
Qualifications
1 26 (3.87%) Degree
2 23 (3.43%) Security Cleared
3 17 (2.53%) ITIL Certification
4 14 (2.09%) SC Cleared
5 10 (1.49%) A+ Certification
5 10 (1.49%) Microsoft Certification
6 9 (1.34%) DBS Check
7 8 (1.19%) Computer Science Degree
8 7 (1.04%) ITIL Foundation Certificate
8 7 (1.04%) MCP
9 6 (0.89%) MOS
10 5 (0.75%) DV Cleared
10 5 (0.75%) ECDL
10 5 (0.75%) MCSA
10 5 (0.75%) MCSE
10 5 (0.75%) Network+ Certification
11 3 (0.45%) BPSS Clearance
11 3 (0.45%) CCNA
11 3 (0.45%) Cisco Certification
12 2 (0.30%) ACSP
Quality Assurance & Compliance
1 76 (11.33%) SLA
2 14 (2.09%) PMO
3 12 (1.79%) GDPR
4 7 (1.04%) QA
5 4 (0.60%) GxP
6 2 (0.30%) GLP
6 2 (0.30%) GMP
6 2 (0.30%) MiFID
7 1 (0.15%) Cyber Essentials
7 1 (0.15%) Data Quality
7 1 (0.15%) Disclosure Scotland
7 1 (0.15%) ISO 20022
7 1 (0.15%) ISO 22301
7 1 (0.15%) ISO/IEC 27001
7 1 (0.15%) Sarbanes-Oxley
7 1 (0.15%) TARGET2
System Software
1 162 (24.14%) Active Directory
2 17 (2.53%) VMware Infrastructure
3 9 (1.34%) vSphere
4 6 (0.89%) Firmware
4 6 (0.89%) Virtual Servers
5 4 (0.60%) Hyper-V
5 4 (0.60%) XenApp
6 3 (0.45%) Virtual Desktop
6 3 (0.45%) VMware ESXi
7 2 (0.30%) VMware Workstation
8 1 (0.15%) Microsoft Virtual Server
8 1 (0.15%) Virtual Machines
8 1 (0.15%) VMware NSX
8 1 (0.15%) VMware Server
8 1 (0.15%) XenDesktop
Systems Management
1 39 (5.81%) SCCM
2 19 (2.83%) BladeLogic
3 13 (1.94%) Microsoft Intune
4 10 (1.49%) ITRS Geneos
5 7 (1.04%) Nagios
6 4 (0.60%) SCOM
7 3 (0.45%) Jamf Pro
8 2 (0.30%) Backup Exec
8 2 (0.30%) Control-M
8 2 (0.30%) Microsoft Clustering
8 2 (0.30%) Symantec Enterprise Vault
8 2 (0.30%) WSUS
9 1 (0.15%) Ansible
9 1 (0.15%) Data Guard
9 1 (0.15%) FortiGate
9 1 (0.15%) LiteSpeed
9 1 (0.15%) McAfee ePO
9 1 (0.15%) NetBackup
9 1 (0.15%) Norton AntiVirus
9 1 (0.15%) vCenter Server
Vendors
1 194 (28.91%) Microsoft
2 43 (6.41%) Oracle
3 36 (5.37%) ServiceNow
4 32 (4.77%) Citrix
5 25 (3.73%) VMware
6 22 (3.28%) Cisco
7 18 (2.68%) Salesforce.com
8 17 (2.53%) Apple
9 15 (2.24%) HP
10 14 (2.09%) BMC
10 14 (2.09%) IBM
11 13 (1.94%) SAP
11 13 (1.94%) TIBCO
12 9 (1.34%) Google
13 8 (1.19%) Sophos
13 8 (1.19%) Splunk
14 7 (1.04%) Dell
15 6 (0.89%) Charles River
15 6 (0.89%) EMC
15 6 (0.89%) Radianz