Period
to 11 December 2018

The median contractor rate for a Support Analyst was £240 per day in advertised job vacancies in England during the 6 months to 11 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 218 196 200
Rank change year-on-year -22 +4 -55
Contract jobs requiring a Support Analyst 1,275 1,325 1,327
As % of all contract IT jobs advertised in England 1.32% 1.39% 1.39%
As % of the Job Titles category 1.40% 1.47% 1.47%
Number of daily rates quoted 787 784 802
England median daily rate £240 £255 £236
Median daily rate % change year-on-year -5.88% +7.94% -14.09%
10th Percentile £116 £113 £120
90th Percentile £475 £500 £475
UK median daily rate £235 £250 £230
% change year-on-year -6.00% +8.70% -11.54%
Number of hourly rates quoted 147 182 195
England median hourly rate £16.50 £15.30 £15.00
Median hourly rate % change year-on-year +7.84% +2.00% -3.23%
10th Percentile £11.25 £10.25 £11.07
90th Percentile £23.25 £29.00 £24.20
UK median hourly rate £16.50 £15.10 £15.00
% change year-on-year +9.27% +0.67% -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 91,359 90,187 90,477
% of contract IT jobs with a recognized job title 94.75% 94.89% 94.77%
Number of daily rates quoted 61,235 60,341 59,569
England median daily rate £459 £450 £425
Median daily rate % change year-on-year +1.89% +5.88% +3.03%
10th Percentile £275 £263 £255
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.94%
Number of hourly rates quoted 2,773 2,621 2,997
England median hourly rate £18.12 £18.70 £18.38
Median hourly rate % change year-on-year -3.13% +1.77% +2.08%
10th Percentile £11.00 £10.79 £10.50
90th Percentile £48.75 £47.83 £47.00
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 11 December 2018.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 11 December 2018.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 648 £298 -5.56% 128
South East -18 224 £173 -8.61% 48
North of England -17 138 £300 +57.89% 54
East of England +4 107 £169 -21.05% 21
Midlands -30 101 £145 -34.09% 31
North West -38 65 £325 +52.94% 26
West Midlands -29 55 £140 -18.84% 10
South West -55 54 £220 -2.22% 19
East Midlands -11 46 £150 -44.19% 21
North East +25 38 £375 -1.45% 7
Yorkshire -24 35 £300 +87.50% 21
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 11 December 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 702 (55.06%) Windows
2 435 (34.12%) Microsoft
2 435 (34.12%) Active Directory
3 321 (25.18%) Microsoft Office
4 279 (21.88%) Finance
5 273 (21.41%) ITIL
6 264 (20.71%) Windows 10
7 238 (18.67%) Windows 7
8 236 (18.51%) SQL
9 224 (17.57%) Office 365
10 162 (12.71%) Windows Server
11 143 (11.22%) Linux
12 135 (10.59%) Unix
13 116 (9.10%) SQL Server
14 114 (8.94%) Banking
15 112 (8.78%) Service Management
16 111 (8.71%) Citrix
17 109 (8.55%) VMware
18 106 (8.31%) MS Exchange
19 104 (8.16%) SharePoint
20 99 (7.76%) SLA
21 97 (7.61%) SCCM
22 92 (7.22%) Oracle
23 90 (7.06%) Apple
24 86 (6.75%) Cisco
24 86 (6.75%) Problem-Solving
25 83 (6.51%) Microsoft Excel
26 81 (6.35%) Front Office
27 78 (6.12%) LAN
28 77 (6.04%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 106 (8.31%) MS Exchange
2 104 (8.16%) SharePoint
3 52 (4.08%) IIS
4 31 (2.43%) Skype for Business
5 24 (1.88%) Exchange Server 2010
6 19 (1.49%) Confluence
6 19 (1.49%) Exchange Server 2013
7 18 (1.41%) Tomcat
8 14 (1.10%) Apache
9 13 (1.02%) WebSphere
10 12 (0.94%) BizTalk Server
10 12 (0.94%) SharePoint 2010
10 12 (0.94%) TPMS
11 11 (0.86%) WordPress
12 10 (0.78%) IBM Notes
13 9 (0.71%) Blackberry Enterprise Server
13 9 (0.71%) Exchange Server 2003
14 8 (0.63%) Exchange Server 2007
15 7 (0.55%) SharePoint 2013
16 5 (0.39%) MQSeries
Applications
1 321 (25.18%) Microsoft Office
2 83 (6.51%) Microsoft Excel
3 37 (2.90%) Microsoft PowerPoint
4 12 (0.94%) InfoPath
5 9 (0.71%) Microsoft Project
6 7 (0.55%) MS Visio
7 6 (0.47%) CINEMA 4D
8 5 (0.39%) Spreadsheet
9 3 (0.24%) Adobe Captivate
10 1 (0.078%) Acrobat
10 1 (0.078%) Adobe Creative Suite
10 1 (0.078%) HipChat
10 1 (0.078%) MicroStation
10 1 (0.078%) PTC Creo
10 1 (0.078%) Siemens NX
10 1 (0.078%) SOLIDWORKS
10 1 (0.078%) Windchill
Business Applications
1 20 (1.57%) Dynamics AX
2 18 (1.41%) Dynamics CRM
3 14 (1.10%) Salesforce.com CRM
4 12 (0.94%) ION MarketView
5 9 (0.71%) Remedy ITSM
6 8 (0.63%) Markit EDM
6 8 (0.63%) Temenos T24
7 7 (0.55%) Bloomberg AIM
7 7 (0.55%) Dynamics NAV
7 7 (0.55%) thinkFolio
8 6 (0.47%) Eikon
8 6 (0.47%) Elite 3E
8 6 (0.47%) LatentZero
8 6 (0.47%) PeopleSoft HRMS
9 5 (0.39%) Line 500
10 4 (0.31%) Bloomberg TOMS
10 4 (0.31%) NetSuite
11 3 (0.24%) Magento
11 3 (0.24%) Oracle EBS
11 3 (0.24%) Oracle EBS R12
Cloud Services
1 224 (17.57%) Office 365
2 46 (3.61%) Microsoft Azure
3 15 (1.18%) G Suite
3 15 (1.18%) IaaS
4 14 (1.10%) Dynamics 365
4 14 (1.10%) PaaS
4 14 (1.10%) SaaS
5 12 (0.94%) Mimecast
6 10 (0.78%) Azure Active Directory
7 8 (0.63%) Amazon AWS
8 5 (0.39%) Google Drive
8 5 (0.39%) OneDrive
9 4 (0.31%) Akamai
10 2 (0.16%) Cloud Computing
11 1 (0.078%) Google Cloud Platform
11 1 (0.078%) Slack
Communications & Networking
1 78 (6.12%) LAN
2 66 (5.18%) DNS
3 62 (4.86%) DHCP
4 59 (4.63%) TCP/IP
5 57 (4.47%) WAN
6 48 (3.76%) VPN
7 42 (3.29%) Firewall
8 38 (2.98%) Internet
9 34 (2.67%) VoIP
10 31 (2.43%) Skype
11 26 (2.04%) Wireless
12 24 (1.88%) Cisco IOS
13 18 (1.41%) Intranet
13 18 (1.41%) Wi-Fi
14 16 (1.25%) SAN
15 15 (1.18%) WebEx
16 14 (1.10%) Structured Cabling
17 12 (0.94%) Remote Desktop
18 10 (0.78%) MPLS
18 10 (0.78%) Telepresence
Database & Business Intelligence
1 116 (9.10%) SQL Server
2 25 (1.96%) SQL Server Reporting Services
3 22 (1.73%) SQL Server Integration Services
4 20 (1.57%) Relational Database
5 17 (1.33%) Oracle Database
6 15 (1.18%) Power BI
7 13 (1.02%) Oracle Reports
8 11 (0.86%) MS Access
9 10 (0.78%) SQL Server 2008
10 9 (0.71%) RDBMS
11 7 (0.55%) BusinessObjects
11 7 (0.55%) Data Warehouse
11 7 (0.55%) QlikView
11 7 (0.55%) SQL Server 2014
12 6 (0.47%) DB2
12 6 (0.47%) MySQL
12 6 (0.47%) Oracle Database 11g
12 6 (0.47%) Oracle Database 12c
12 6 (0.47%) Spotfire
12 6 (0.47%) SQL Server 2012
Development Applications
1 27 (2.12%) JIRA
2 7 (0.55%) JIRA Agile
3 6 (0.47%) Oracle Forms
3 6 (0.47%) PeopleTools
4 5 (0.39%) Toad
5 4 (0.31%) GitLab
6 3 (0.24%) AdminStudio
6 3 (0.24%) Git (software)
6 3 (0.24%) Jenkins
6 3 (0.24%) Visual Studio
7 2 (0.16%) Artifactory
7 2 (0.16%) Subversion
7 2 (0.16%) TeamCity
7 2 (0.16%) Visual Studio Team System
8 1 (0.078%) FitNesse
8 1 (0.078%) Hudson
8 1 (0.078%) JMeter
8 1 (0.078%) NUnit
8 1 (0.078%) Team Foundation Server
8 1 (0.078%) TortoiseSVN
General
1 279 (21.88%) Finance
2 114 (8.94%) Banking
3 81 (6.35%) Front Office
4 59 (4.63%) Law
5 34 (2.67%) Legal
6 31 (2.43%) Investment Banking
7 30 (2.35%) Back Office
8 22 (1.73%) Manufacturing
8 22 (1.73%) Telecoms
9 19 (1.49%) Retail
10 12 (0.94%) Billing
11 10 (0.78%) Publishing
12 9 (0.71%) Automotive
12 9 (0.71%) Financial Institution
13 7 (0.55%) Marketing
13 7 (0.55%) Pharmaceutical
14 6 (0.47%) Advertising
14 6 (0.47%) Spanish Language
15 4 (0.31%) General Ledger
15 4 (0.31%) German Language
Libraries, Frameworks & Software Standards
1 36 (2.82%) .NET
2 27 (2.12%) Middleware
3 19 (1.49%) HTML
4 16 (1.25%) XML
5 13 (1.02%) CSS
6 10 (0.78%) LDAP
6 10 (0.78%) Web Services
7 8 (0.63%) ISPF
7 8 (0.63%) jQuery
8 7 (0.55%) FIX Protocol
8 7 (0.55%) Rendezvous
9 6 (0.47%) .NET Framework
9 6 (0.47%) ASP.NET
10 5 (0.39%) Ajax
10 5 (0.39%) Murex MxML
10 5 (0.39%) SOAP
10 5 (0.39%) Spring
10 5 (0.39%) XML Schema
11 4 (0.31%) XSD
12 3 (0.24%) XSLT
Miscellaneous
1 61 (4.78%) Fixed Income
2 59 (4.63%) Analytical Skills
3 43 (3.37%) Blackberry
4 36 (2.82%) iPhone
5 35 (2.75%) Self-Motivation
6 32 (2.51%) Derivative
7 30 (2.35%) Foreign Exchange (FX)
7 30 (2.35%) Management Information System
7 30 (2.35%) Video Conferencing
8 29 (2.27%) iPad
9 27 (2.12%) Smartphone
10 18 (1.41%) Equities
11 16 (1.25%) Driving Licence
12 14 (1.10%) Data Centre
12 14 (1.10%) Wiki
13 12 (0.94%) Virtual Team
14 11 (0.86%) Hedge funds
14 11 (0.86%) User Experience
15 9 (0.71%) Enterprise Software
15 9 (0.71%) Interest Rate Derivative
Operating Systems
1 702 (55.06%) Windows
2 264 (20.71%) Windows 10
3 238 (18.67%) Windows 7
4 162 (12.71%) Windows Server
5 143 (11.22%) Linux
6 135 (10.59%) Unix
7 77 (6.04%) Windows Server 2008
8 72 (5.65%) Windows Server 2012
9 55 (4.31%) Apple iOS
10 48 (3.76%) Android
11 35 (2.75%) Windows 8
12 33 (2.59%) Mac OS X
13 24 (1.88%) Windows Server 2003
14 18 (1.41%) Mac OS
15 17 (1.33%) Windows XP
16 16 (1.25%) Red Hat Enterprise Linux
17 13 (1.02%) zOS
18 12 (0.94%) VME
19 6 (0.47%) VMS
20 4 (0.31%) HPUX
Processes & Methodologies
1 273 (21.41%) ITIL
2 112 (8.78%) Service Management
3 86 (6.75%) Problem-Solving
4 70 (5.49%) Incident Management
5 59 (4.63%) Asset Management
6 52 (4.08%) Root Cause Analysis
7 49 (3.84%) Problem Management
8 48 (3.76%) Migration
9 45 (3.53%) Change Management
9 45 (3.53%) ITSM
10 40 (3.14%) Agile Software Development
10 40 (3.14%) Proactive Monitoring
11 38 (2.98%) CRM
12 33 (2.59%) E-Commerce
12 33 (2.59%) Service Delivery
12 33 (2.59%) Workflow
13 31 (2.43%) Investment Management
14 30 (2.35%) Continuous Improvement
14 30 (2.35%) Disaster Recovery
14 30 (2.35%) ITIL V3
Programming Languages
1 236 (18.51%) SQL
2 63 (4.94%) PowerShell
3 41 (3.22%) Java
4 36 (2.82%) C#
5 33 (2.59%) Python
6 23 (1.80%) PL/SQL
7 22 (1.73%) Perl
8 20 (1.57%) Shell Script
9 18 (1.41%) VBA
10 16 (1.25%) JavaScript
11 13 (1.02%) Bash Shell
11 13 (1.02%) C
11 13 (1.02%) JCL
12 10 (0.78%) VB
13 9 (0.71%) C++
14 8 (0.63%) T-SQL
15 7 (0.55%) ActionScript
15 7 (0.55%) ActionScript 2.0
15 7 (0.55%) VBScript
16 5 (0.39%) VB.NET
Qualifications
1 50 (3.92%) Security Cleared
2 46 (3.61%) Degree
3 43 (3.37%) Microsoft Certification
4 42 (3.29%) ITIL Certification
5 40 (3.14%) SC Cleared
6 20 (1.57%) MCSE
7 19 (1.49%) ITIL Foundation Certificate
8 18 (1.41%) MCSA
9 17 (1.33%) MCP
10 15 (1.18%) DV Cleared
11 10 (0.78%) A+ Certification
12 9 (0.71%) DBS Check
13 8 (0.63%) CCNA
13 8 (0.63%) Cisco Certification
13 8 (0.63%) Computer Science Degree
14 7 (0.55%) MCITP
15 5 (0.39%) CHECK Team Member
15 5 (0.39%) MCTS
16 4 (0.31%) CCA
16 4 (0.31%) MOS
Quality Assurance & Compliance
1 99 (7.76%) SLA
2 20 (1.57%) PMO
3 14 (1.10%) Data Quality
4 4 (0.31%) ISO/IEC 27001
4 4 (0.31%) QA
5 3 (0.24%) MiFID
6 2 (0.16%) Cyber Essentials
6 2 (0.16%) GDPR
6 2 (0.16%) Sarbanes-Oxley
7 1 (0.078%) Disclosure Scotland
7 1 (0.078%) EMIR
System Software
1 435 (34.12%) Active Directory
2 51 (4.00%) VMware Infrastructure
3 25 (1.96%) XenApp
4 22 (1.73%) Hyper-V
5 19 (1.49%) VMware ESXi
5 19 (1.49%) XenDesktop
6 12 (0.94%) Virtual Desktop
7 9 (0.71%) VMware Server
8 8 (0.63%) Time Sharing Option
9 7 (0.55%) BitLocker
9 7 (0.55%) Virtual Servers
9 7 (0.55%) vSphere
10 6 (0.47%) Microsoft App-V
10 6 (0.47%) Terminal Services
10 6 (0.47%) VMware Workstation
11 5 (0.39%) Docker
12 3 (0.24%) Oracle RAC
12 3 (0.24%) Virtual Machines
12 3 (0.24%) XenServer
13 2 (0.16%) Xen
Systems Management
1 97 (7.61%) SCCM
2 29 (2.27%) WSUS
3 28 (2.20%) AirWatch
4 25 (1.96%) Control-M
5 20 (1.57%) Backup Exec
6 19 (1.49%) SCOM
7 18 (1.41%) Systems Management Server (SMS)
8 9 (0.71%) Jamf Pro
8 9 (0.71%) Microsoft Intune
9 8 (0.63%) Norton AntiVirus
10 7 (0.55%) Dollar Universe
10 7 (0.55%) OpenView
10 7 (0.55%) vCenter Server
11 6 (0.47%) ITRS Geneos
11 6 (0.47%) Microsoft Clustering
11 6 (0.47%) Single Sign-On
12 5 (0.39%) Ansible
12 5 (0.39%) HP SIM
12 5 (0.39%) McAfee ePO
12 5 (0.39%) vMotion
Vendors
1 435 (34.12%) Microsoft
2 111 (8.71%) Citrix
3 109 (8.55%) VMware
4 92 (7.22%) Oracle
5 90 (7.06%) Apple
6 86 (6.75%) Cisco
7 52 (4.08%) ServiceNow
8 47 (3.69%) HP
9 46 (3.61%) Bloomberg
9 46 (3.61%) Remedy
10 37 (2.90%) Sony
11 30 (2.35%) Ivanti
12 26 (2.04%) Reuters
13 24 (1.88%) Adobe
14 22 (1.73%) Red Hat
15 21 (1.65%) SAP
15 21 (1.65%) Sophos
16 19 (1.49%) McAfee
16 19 (1.49%) Sybase
17 18 (1.41%) Murex