Support Analyst Contracts in England

Support Analyst
UK > England

The median Support Analyst daily rate in England is £230 according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 290 263 269
Rank change year-on-year -27 +6 +87
Contract jobs requiring a Support Analyst 272 502 741
As % of all contract jobs advertised in England 0.73% 0.99% 1.04%
As % of the Job Titles category 0.79% 1.05% 1.09%
Number of daily rates quoted 201 377 514
10th Percentile £163 £145 £127
25th Percentile £189 £188 £163
Median daily rate (50th Percentile) £230 £275 £250
Median % change year-on-year -16.36% +10.00% +17.65%
75th Percentile £400 £588 £441
90th Percentile £525 £700 £575
UK median daily rate £225 £263 £250
% change year-on-year -14.29% +5.00% +19.05%
Number of hourly rates quoted 25 40 73
10th Percentile £12.64 £14.61 £12.38
25th Percentile £20.50 £19.91 £15.00
Median hourly rate £21.50 £23.15 £17.50
Median % change year-on-year -7.13% +32.29% +14.75%
75th Percentile £23.75 £27.25 £22.25
90th Percentile - £32.65 £28.75
UK median hourly rate £21.00 £23.15 £17.50
% change year-on-year -9.29% +32.29% +15.70%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,483 47,741 67,845
% of contract IT jobs with a recognized job title 92.71% 94.62% 95.51%
Number of daily rates quoted 22,890 33,903 48,246
10th Percentile £275 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +9.38%
75th Percentile £643 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,432 1,409 1,905
10th Percentile £13.00 £14.35 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £36.31 £45.00 £22.50
Median % change year-on-year -19.32% +100.00% +0.36%
75th Percentile £61.25 £65.00 £48.75
90th Percentile £72.50 £76.60 £62.50
UK median hourly rate £36.42 £45.00 £23.50
% change year-on-year -19.07% +91.49% +3.14%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Analyst in England.

Daily rate trend for Support Analyst in England

Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Analyst in England over the 6 months to 30 April 2024.

Daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Analyst in England.

Hourly rate trend for Support Analyst in England

Support Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Analyst in England over the 6 months to 30 April 2024.

Hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 30 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +3 143 £325 -38.10% 77
North of England -2 32 £195 -17.89% 29
Midlands +34 29 £198 +21.54% 25
West Midlands +34 27 £198 +10.49% 6
South West +14 26 £225 +50.00% 21
South East -49 24 £170 -28.42% 29
East of England +8 19 £325 +54.76% 20
Yorkshire +15 14 £205 +2.50% 8
North West -2 14 £215 -14.00% 18
North East +18 4 £190 -20.00% 4
East Midlands +13 2 £210 +79.87% 19
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 30 April 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 113 (41.54%) Windows
2 97 (35.66%) Social Skills
3 93 (34.19%) Microsoft
4 68 (25.00%) Microsoft 365
5 65 (23.90%) Active Directory
6 61 (22.43%) ITIL
7 57 (20.96%) Microsoft Office
7 57 (20.96%) Customer Service
8 50 (18.38%) Finance
9 48 (17.65%) Windows 10
10 37 (13.60%) Problem-Solving
11 34 (12.50%) Azure
12 32 (11.76%) Service Management
13 29 (10.66%) SQL
14 27 (9.93%) Security Cleared
15 26 (9.56%) ServiceNow
16 24 (8.82%) SC Cleared
17 23 (8.46%) Analytical Skills
18 21 (7.72%) Linux
19 20 (7.35%) Asset Management
19 20 (7.35%) Microsoft Intune
20 19 (6.99%) Banking
20 19 (6.99%) Incident Management
20 19 (6.99%) Python
21 18 (6.62%) Risk Management
21 18 (6.62%) Windows Server
22 17 (6.25%) Apple iOS
22 17 (6.25%) Citrix
23 16 (5.88%) Apple
23 16 (5.88%) Problem Management

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.15%) CMS
2 12 (4.41%) Microsoft Exchange
3 8 (2.94%) SharePoint
4 5 (1.84%) Skype for Business
5 2 (0.74%) Apache
5 2 (0.74%) Appian
5 2 (0.74%) Confluence
Applications
1 57 (20.96%) Microsoft Office
2 14 (5.15%) MS Visio
3 13 (4.78%) Microsoft Excel
4 4 (1.47%) Microsoft PowerPoint
4 4 (1.47%) Spreadsheet
5 1 (0.37%) AutoCAD
Business Applications
1 5 (1.84%) Endur
1 5 (1.84%) Odoo
2 3 (1.10%) Oracle EBS
2 3 (1.10%) Oracle EBS R12
2 3 (1.10%) SAP S/4HANA
3 2 (0.74%) FLEXCUBE
3 2 (0.74%) Markit EDM
3 2 (0.74%) Oracle Assets
3 2 (0.74%) Oracle Cash Management
3 2 (0.74%) Oracle General Ledger
3 2 (0.74%) Oracle Internet Expenses
3 2 (0.74%) Oracle iProcurement
3 2 (0.74%) Oracle Payables
3 2 (0.74%) Oracle Procure-to-Pay
3 2 (0.74%) Oracle Receivables
3 2 (0.74%) thinkFolio
4 1 (0.37%) Dynamics NAV
4 1 (0.37%) IBM Planning Analytics
4 1 (0.37%) JDE EnterpriseOne
4 1 (0.37%) Oracle ERP
Cloud Services
1 68 (25.00%) Microsoft 365
2 34 (12.50%) Azure
3 8 (2.94%) Google Workspace
4 6 (2.21%) Entra ID
5 3 (1.10%) OCI
5 3 (1.10%) OneDrive
6 2 (0.74%) Asana
6 2 (0.74%) Cloud Computing
6 2 (0.74%) Dynamics 365
6 2 (0.74%) Slack
7 1 (0.37%) AWS
7 1 (0.37%) SaaS
7 1 (0.37%) Veeva
7 1 (0.37%) WhatsApp
7 1 (0.37%) Yammer
Communications & Networking
1 10 (3.68%) Wireless
2 9 (3.31%) VPN
3 8 (2.94%) Firewall
4 7 (2.57%) DNS
4 7 (2.57%) LAN
4 7 (2.57%) WAN
5 6 (2.21%) DHCP
5 6 (2.21%) Internet
6 5 (1.84%) Skype
7 4 (1.47%) TCP/IP
8 2 (0.74%) Intranet
8 2 (0.74%) Remote Desktop
8 2 (0.74%) VLAN
8 2 (0.74%) VoIP
8 2 (0.74%) Wi-Fi
9 1 (0.37%) HTTP
9 1 (0.37%) IP Telephony
Database & Business Intelligence
1 10 (3.68%) Relational Database
2 8 (2.94%) SQL Server
3 3 (1.10%) Oracle Reports
4 2 (0.74%) Data Vault
4 2 (0.74%) GIS
4 2 (0.74%) NonStop SQL
5 1 (0.37%) Data Warehouse
5 1 (0.37%) Geospatial Data
5 1 (0.37%) RDBMS
5 1 (0.37%) SAP BW
Development Applications
1 5 (1.84%) JIRA
2 2 (0.74%) Git
2 2 (0.74%) Toad
General
1 97 (35.66%) Social Skills
2 50 (18.38%) Finance
3 23 (8.46%) Analytical Skills
4 19 (6.99%) Banking
5 15 (5.51%) Back Office
5 15 (5.51%) Front Office
6 8 (2.94%) Local Government
6 8 (2.94%) Public Sector
7 7 (2.57%) Billing
7 7 (2.57%) Investment Banking
8 6 (2.21%) Law
8 6 (2.21%) Organisational Skills
9 5 (1.84%) Inclusion and Diversity
10 4 (1.47%) Pharmaceutical
10 4 (1.47%) Presentation Skills
10 4 (1.47%) Telecoms
11 3 (1.10%) Influencing Skills
12 2 (0.74%) Legal
13 1 (0.37%) Advertising
13 1 (0.37%) Marketing
Libraries, Frameworks & Software Standards
1 5 (1.84%) FIX Protocol
2 2 (0.74%) Middleware
2 2 (0.74%) XML
3 1 (0.37%) CSS
3 1 (0.37%) HTML
3 1 (0.37%) JSON
3 1 (0.37%) RESTful
3 1 (0.37%) SAML
Miscellaneous
1 11 (4.04%) iPhone
2 9 (3.31%) Driving Licence
3 6 (2.21%) Derivative
3 6 (2.21%) iPad
3 6 (2.21%) Video Conferencing
4 5 (1.84%) CMDB
4 5 (1.84%) OTC Derivatives
5 4 (1.47%) Analytical Mindset
5 4 (1.47%) AS400
5 4 (1.47%) EPoS
5 4 (1.47%) Equities
5 4 (1.47%) Self-Motivation
5 4 (1.47%) SWIFT Messaging Network
6 3 (1.10%) Greenfield Project
6 3 (1.10%) Management Information System
6 3 (1.10%) Onboarding
7 2 (0.74%) Clustering
7 2 (0.74%) PDA
7 2 (0.74%) SCADA
8 1 (0.37%) Fixed Income
Operating Systems
1 113 (41.54%) Windows
2 48 (17.65%) Windows 10
3 21 (7.72%) Linux
4 18 (6.62%) Windows Server
5 17 (6.25%) Apple iOS
6 16 (5.88%) Android
7 12 (4.41%) Mac OS
8 8 (2.94%) Windows Server 2012
9 7 (2.57%) Windows Server 2016
10 6 (2.21%) Unix
11 3 (1.10%) Windows Server 2019
12 2 (0.74%) Windows Server 2008
13 1 (0.37%) Red Hat Enterprise Linux
13 1 (0.37%) Windows 7
13 1 (0.37%) Windows Phone
Processes & Methodologies
1 61 (22.43%) ITIL
2 57 (20.96%) Customer Service
3 37 (13.60%) Problem-Solving
4 32 (11.76%) Service Management
5 20 (7.35%) Asset Management
6 19 (6.99%) Incident Management
7 18 (6.62%) Risk Management
8 16 (5.88%) Problem Management
9 15 (5.51%) ITSM
9 15 (5.51%) Project Management
10 12 (4.41%) Continuous Improvement
10 12 (4.41%) Data Management
11 11 (4.04%) ERP
11 11 (4.04%) Proactive Monitoring
11 11 (4.04%) Release Management
11 11 (4.04%) Service Delivery
12 10 (3.68%) Agile
13 9 (3.31%) Root Cause Analysis
13 9 (3.31%) User Acceptance Testing
13 9 (3.31%) Waterfall
Programming Languages
1 29 (10.66%) SQL
2 19 (6.99%) Python
3 15 (5.51%) PowerShell
4 7 (2.57%) Shell Script
5 4 (1.47%) C#
6 2 (0.74%) Bash
6 2 (0.74%) Java
6 2 (0.74%) Perl
7 1 (0.37%) JavaScript
7 1 (0.37%) T-SQL
7 1 (0.37%) VBA
Qualifications
1 27 (9.93%) Security Cleared
2 24 (8.82%) SC Cleared
3 7 (2.57%) DV Cleared
4 6 (2.21%) Cisco Certification
5 5 (1.84%) A+ Certification
5 5 (1.84%) Degree
5 5 (1.84%) MCP
6 4 (1.47%) BPSS Clearance
6 4 (1.47%) Microsoft Certification
7 2 (0.74%) (ISC)2 CCSP
7 2 (0.74%) CCENT
7 2 (0.74%) CISSP
7 2 (0.74%) CRISC
7 2 (0.74%) DBS Check
8 1 (0.37%) ACCA
8 1 (0.37%) CIMA
8 1 (0.37%) ECDL
8 1 (0.37%) ITIL Certification
8 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (4.41%) SLA
2 6 (2.21%) ISO/IEC 27001
3 5 (1.84%) PMO
4 3 (1.10%) Disclosure Scotland
5 1 (0.37%) Data Quality
5 1 (0.37%) ISO 15022
5 1 (0.37%) MiFID
System Software
1 65 (23.90%) Active Directory
2 6 (2.21%) Firmware
2 6 (2.21%) Hyper-V
3 5 (1.84%) VMware Infrastructure
4 2 (0.74%) Terminal Services
4 2 (0.74%) Virtual Machines
5 1 (0.37%) Virtual Servers
5 1 (0.37%) VMware Server
Systems Management
1 20 (7.35%) Microsoft Intune
2 14 (5.15%) SCCM
3 9 (3.31%) Grafana
3 9 (3.31%) ITRS Geneos
4 6 (2.21%) Jamf Pro
5 5 (1.84%) WSUS
6 3 (1.10%) Control-M
7 2 (0.74%) Ansible
7 2 (0.74%) Microsoft Clustering
7 2 (0.74%) Single Sign-On
7 2 (0.74%) Thomson Reuters DACS
8 1 (0.37%) Systems Management Server (SMS)
Vendors
1 93 (34.19%) Microsoft
2 26 (9.56%) ServiceNow
3 17 (6.25%) Citrix
4 16 (5.88%) Apple
5 13 (4.78%) Oracle
6 11 (4.04%) SAP
7 10 (3.68%) IBM
8 9 (3.31%) Bloomberg
8 9 (3.31%) Dynatrace
9 8 (2.94%) Google
9 8 (2.94%) Refinitiv
10 6 (2.21%) Cisco
10 6 (2.21%) VMware
11 5 (1.84%) OpenLink
12 4 (1.47%) Okta
12 4 (1.47%) Salesforce
12 4 (1.47%) Veeam
13 2 (0.74%) Palo Alto
13 2 (0.74%) Splunk
13 2 (0.74%) Zscaler