Job Vacancy Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Contract Support Analyst Skill Set in England
Period
to 23 July 2017

The median contractor rate for a Support Analyst was £273 per day in advertised job vacancies in England during the 6 months to 23 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
23 Jul 2017		 Same period 2016 Same period 2015
Rank 207 184 119
Rank change year-on-year -23 -65 -5
Contract jobs requiring a Support Analyst 1129 1450 1913
As % of all contract IT jobs advertised in England 1.29% 1.43% 1.86%
As % of the Job Titles category 1.36% 1.50% 1.96%
Number of daily rates quoted 680 849 1079
England median daily rate £273 £250 £250
Median daily rate % change year-on-year +9.00% - -
10th Percentile £128 £128 £125
90th Percentile £500 £475 £494
UK median daily rate £260 £250 £250
% change year-on-year +4.00% - -
Number of hourly rates quoted 134 202 314
England median hourly rate £14.50 £15.00 £15.00
Median hourly rate % change year-on-year -3.33% - -6.25%
10th Percentile £10.50 £10.50 £10.66
90th Percentile £22.78 £24.95 £23.93
UK median hourly rate £14.50 £15.00 £15.00
% change year-on-year -3.33% - -6.25%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 82960 96520 97420
As % of all contract IT job vacancies advertised in England 94.84% 95.12% 94.88%
Number of daily rates quoted 54133 63600 61416
England median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £259 £238
90th Percentile £625 £600 £588
UK median daily rate £428 £425 £400
% change year-on-year +0.59% +6.25% +1.01%
Number of hourly rates quoted 2653 2812 3806
England median hourly rate £18.40 £19.00 £17.50
Median hourly rate % change year-on-year -3.16% +8.57% +2.94%
10th Percentile £10.76 £10.50 £10.38
90th Percentile £48.75 £47.00 £44.50
UK median hourly rate £18.50 £19.00 £17.50
% change year-on-year -2.63% +8.57% +2.94%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 23 July 2017.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 23 July 2017.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Job
Vacancies
London -9 568 £325 +16.07% 75
South East -33 211 £200 -14.89% 62
North of England +8 120 £190 -18.28% 43
Midlands +6 88 £269 +10.26% 23
East of England -59 81 £185 -27.45% 25
North West +15 74 £175 -4.11% 27
South West -5 62 £225 +1.12% 20
East Midlands +13 52 £288 +21.05% 12
Yorkshire +11 36 £210 - 15
West Midlands -7 36 £219 -14.22% 11
North East +33 10 £195 -39.06% 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 July 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Support Analyst in the job title.

1 518 (45.88%) Windows
2 347 (30.74%) Microsoft
3 294 (26.04%) Active Directory
4 292 (25.86%) SQL
5 250 (22.14%) Finance
6 219 (19.40%) Microsoft Office
7 216 (19.13%) ITIL
8 180 (15.94%) Windows 7
9 121 (10.72%) Unix
10 114 (10.10%) Linux
11 113 (10.01%) Windows Server
12 109 (9.65%) Banking
13 108 (9.57%) Oracle
14 106 (9.39%) Citrix
15 103 (9.12%) SQL Server
16 97 (8.59%) Front Office
17 89 (7.88%) MS Exchange
18 88 (7.79%) Office 365
19 86 (7.62%) Python
19 86 (7.62%) VMware
20 80 (7.09%) SLA
20 80 (7.09%) Windows 10
21 76 (6.73%) Analytical Skills
22 74 (6.55%) SCCM
22 74 (6.55%) Incident Management
23 72 (6.38%) Cisco
24 70 (6.20%) Security Cleared
25 68 (6.02%) PowerShell
26 67 (5.93%) LAN
27 64 (5.67%) Microsoft Excel

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (7.88%) MS Exchange
2 55 (4.87%) SharePoint
3 49 (4.34%) IIS
4 37 (3.28%) Exchange Server 2010
5 22 (1.95%) Blackberry Enterprise Server
6 21 (1.86%) IBM Notes
7 17 (1.51%) Skype for Business
8 14 (1.24%) JBoss
9 11 (0.97%) Apache
9 11 (0.97%) WebSphere
10 10 (0.89%) Exchange Server 2007
11 8 (0.71%) Exchange Server 2003
11 8 (0.71%) Exchange Server 2013
11 8 (0.71%) WebLogic
12 7 (0.62%) SharePoint 2013
13 6 (0.53%) CMS
14 5 (0.44%) SharePoint 2010
14 5 (0.44%) WebSphere Application Server
15 4 (0.35%) Exchange Server 2000
15 4 (0.35%) WildFly
Applications
1 219 (19.40%) Microsoft Office
2 64 (5.67%) Microsoft Excel
3 26 (2.30%) Microsoft PowerPoint
4 14 (1.24%) MS Visio
5 6 (0.53%) Microsoft Project
6 4 (0.35%) Stata
7 3 (0.27%) Spreadsheet
8 1 (0.089%) AutoCAD
8 1 (0.089%) CINEMA 4D
8 1 (0.089%) Vectorworks
Business Applications
1 19 (1.68%) ION MarketView
2 16 (1.42%) Dynamics CRM
3 13 (1.15%) Global One
4 8 (0.71%) Dynamics AX
4 8 (0.71%) Remedy ITSM
5 7 (0.62%) thinkFolio
6 6 (0.53%) Oracle CRM
7 5 (0.44%) RMDS
8 4 (0.35%) Northgate Housing
8 4 (0.35%) Oracle Applications
8 4 (0.35%) Oracle EBS
8 4 (0.35%) Oracle EBS R12
9 3 (0.27%) Dynamics GP
10 2 (0.18%) Actimize
10 2 (0.18%) CA PPM
10 2 (0.18%) Changepoint
10 2 (0.18%) Dynamics NAV
10 2 (0.18%) FRx
10 2 (0.18%) SAP ERP
10 2 (0.18%) SAP GTS
Cloud Services
1 88 (7.79%) Office 365
2 16 (1.42%) Microsoft Azure
3 11 (0.97%) G Suite
4 6 (0.53%) SaaS
5 5 (0.44%) Amazon AWS
5 5 (0.44%) Google Drive
6 3 (0.27%) Azure Active Directory
6 3 (0.27%) Google Play
6 3 (0.27%) OneDrive
7 2 (0.18%) Akamai
7 2 (0.18%) Cloud Computing
7 2 (0.18%) Dynamics 365
7 2 (0.18%) IaaS
8 1 (0.089%) Mimecast
8 1 (0.089%) OpenShift
8 1 (0.089%) SuccessFactors
Communications & Networking
1 67 (5.93%) LAN
2 63 (5.58%) TCP/IP
3 52 (4.61%) DNS
4 47 (4.16%) VPN
5 44 (3.90%) DHCP
6 43 (3.81%) Firewall
7 42 (3.72%) WAN
8 36 (3.19%) Internet
9 30 (2.66%) SAN
10 28 (2.48%) Wireless
11 20 (1.77%) VoIP
12 12 (1.06%) Wi-Fi
13 10 (0.89%) iSCSI
14 9 (0.80%) OSPF
14 9 (0.80%) Skype
15 8 (0.71%) BGP
15 8 (0.71%) VXLAN
16 7 (0.62%) Network Security
16 7 (0.62%) VLAN
17 6 (0.53%) Cisco IOS
Database & Business Intelligence
1 103 (9.12%) SQL Server
2 29 (2.57%) Oracle Database
3 22 (1.95%) Relational Database
4 20 (1.77%) SQL Server Reporting Services
5 17 (1.51%) BusinessObjects
6 13 (1.15%) SQL Server Integration Services
7 12 (1.06%) Oracle Database 10g
8 11 (0.97%) Data Mart
8 11 (0.97%) SQL Server 2008
9 8 (0.71%) SQL Server 2012
10 7 (0.62%) Data Warehouse
10 7 (0.62%) Oracle Reports
10 7 (0.62%) SQL Server 2005
11 6 (0.53%) SQL Server Analysis Services
12 5 (0.44%) BusinessObjects Business Intelligence
12 5 (0.44%) QlikView
13 4 (0.35%) Crystal Reports
13 4 (0.35%) MySQL
13 4 (0.35%) Oracle9i Database
13 4 (0.35%) SQL Server 2014
Development Applications
1 35 (3.10%) JIRA
2 12 (1.06%) Visual Studio
3 10 (0.89%) Team Foundation Server
4 7 (0.62%) Git (software)
4 7 (0.62%) Jenkins
5 6 (0.53%) Toad
6 5 (0.44%) TeamCity
7 3 (0.27%) Ant
7 3 (0.27%) Subversion
8 2 (0.18%) Atlassian Bamboo
8 2 (0.18%) HP UFT
8 2 (0.18%) Oracle APEX
9 1 (0.089%) Eclipse
9 1 (0.089%) GitLab
9 1 (0.089%) Hudson
9 1 (0.089%) IBM UrbanCode
9 1 (0.089%) JDeveloper
9 1 (0.089%) MSBuild
9 1 (0.089%) MSI
9 1 (0.089%) Octopus Deploy
General
1 250 (22.14%) Finance
2 109 (9.65%) Banking
3 97 (8.59%) Front Office
4 45 (3.99%) Investment Banking
5 37 (3.28%) Retail
6 33 (2.92%) Legal
7 22 (1.95%) Law
7 22 (1.95%) Telecoms
8 21 (1.86%) Back Office
9 18 (1.59%) Advertising
9 18 (1.59%) Manufacturing
10 13 (1.15%) Automotive
11 12 (1.06%) Pharmaceutical
12 11 (0.97%) French Language
13 8 (0.71%) Billing
14 7 (0.62%) German Language
14 7 (0.62%) Publishing
15 6 (0.53%) Financial Institution
15 6 (0.53%) Marketing
16 5 (0.44%) International Banking
Libraries, Frameworks & Software Standards
1 29 (2.57%) Rendezvous
2 26 (2.30%) .NET
3 22 (1.95%) XML
4 18 (1.59%) Web Services
5 11 (0.97%) Middleware
5 11 (0.97%) Murex MxML
6 10 (0.89%) FIX Protocol
7 8 (0.71%) HTML
8 7 (0.62%) J2EE
9 6 (0.53%) .NET Framework
9 6 (0.53%) CSS
9 6 (0.53%) SAML
10 5 (0.44%) ASP.NET
10 5 (0.44%) Node.js
10 5 (0.44%) SOAP
10 5 (0.44%) WebSphere MQ
10 5 (0.44%) XSLT
11 4 (0.35%) Java EE
11 4 (0.35%) Java SE
11 4 (0.35%) JSP
Miscellaneous
1 76 (6.73%) Analytical Skills
2 63 (5.58%) Fixed Income
3 42 (3.72%) Foreign Exchange (FX)
4 40 (3.54%) Management Information System
5 39 (3.45%) Blackberry
6 35 (3.10%) Derivative
7 31 (2.75%) Equities
8 30 (2.66%) Data Centre
9 22 (1.95%) Smartphone
10 21 (1.86%) iPad
10 21 (1.86%) iPhone
10 21 (1.86%) NHS
11 17 (1.51%) Client/Server
12 16 (1.42%) Interest Rate Derivative
12 16 (1.42%) Video Conferencing
13 13 (1.15%) Computer Science
13 13 (1.15%) Market Risk
14 12 (1.06%) CMDB
14 12 (1.06%) Driving Licence
15 11 (0.97%) SWIFT
Operating Systems
1 518 (45.88%) Windows
2 180 (15.94%) Windows 7
3 121 (10.72%) Unix
4 114 (10.10%) Linux
5 113 (10.01%) Windows Server
6 80 (7.09%) Windows 10
7 56 (4.96%) Windows Server 2008
8 47 (4.16%) Windows 8
9 46 (4.07%) Windows Server 2012
10 35 (3.10%) Windows XP
11 34 (3.01%) Apple iOS
11 34 (3.01%) Windows Server 2003
12 33 (2.92%) Android
13 13 (1.15%) Mac OS X
14 12 (1.06%) Solaris
15 10 (0.89%) Windows 2000 Server
16 9 (0.80%) Red Hat Enterprise Linux
17 8 (0.71%) Windows Mobile
18 7 (0.62%) CentOS
19 5 (0.44%) Mac OS
Processes & Methodologies
1 216 (19.13%) ITIL
2 74 (6.55%) Incident Management
3 64 (5.67%) Problem Management
4 63 (5.58%) Service Management
5 50 (4.43%) Migration
6 45 (3.99%) Change Management
7 39 (3.45%) Asset Management
8 36 (3.19%) CRM
9 35 (3.10%) Electronic Trading
10 29 (2.57%) Service Delivery
11 28 (2.48%) Release Management
12 27 (2.39%) ITSM
13 26 (2.30%) Stakeholder Management
14 25 (2.21%) Algorithmic Trading
14 25 (2.21%) ITIL V3
15 24 (2.13%) Project Management
16 23 (2.04%) Business Intelligence
16 23 (2.04%) Change Control
16 23 (2.04%) Disaster Recovery
16 23 (2.04%) Workflow
Programming Languages
1 292 (25.86%) SQL
2 86 (7.62%) Python
3 68 (6.02%) PowerShell
4 42 (3.72%) Java
5 37 (3.28%) Perl
6 24 (2.13%) C++
6 24 (2.13%) VBA
7 18 (1.59%) JavaScript
8 17 (1.51%) PL/SQL
9 16 (1.42%) C#
10 13 (1.15%) Shell Script
11 12 (1.06%) Bash Shell
12 11 (0.97%) VBScript
13 10 (0.89%) T-SQL
14 8 (0.71%) R
14 8 (0.71%) VB
15 7 (0.62%) PHP
16 5 (0.44%) C
16 5 (0.44%) Korn
17 4 (0.35%) MATLAB
Qualifications
1 70 (6.20%) Security Cleared
2 58 (5.14%) Microsoft Certification
3 40 (3.54%) SC Cleared
4 33 (2.92%) Degree
4 33 (2.92%) ITIL Certification
5 32 (2.83%) MCP
6 28 (2.48%) MCSE
7 21 (1.86%) CCNA
7 21 (1.86%) Cisco Certification
8 19 (1.68%) MCSA
9 15 (1.33%) DV Cleared
10 13 (1.15%) CCNP
11 12 (1.06%) A+ Certification
12 9 (0.80%) BPSS Clearance
12 9 (0.80%) Computer Science Degree
12 9 (0.80%) MCITP
13 7 (0.62%) MOS
14 6 (0.53%) CTC Cleared
14 6 (0.53%) MCTS
15 5 (0.44%) MCDST
Quality Assurance & Compliance
1 80 (7.09%) SLA
2 28 (2.48%) PMO
3 7 (0.62%) Data Quality
3 7 (0.62%) Disclosure Scotland
4 4 (0.35%) Dodd-Frank
4 4 (0.35%) MiFID
4 4 (0.35%) QA
4 4 (0.35%) SEPA
5 3 (0.27%) ISO/IEC 27001
5 3 (0.27%) PCI DSS
5 3 (0.27%) Sarbanes-Oxley
6 2 (0.18%) GDPR
7 1 (0.089%) Cyber Essentials
7 1 (0.089%) GxP
7 1 (0.089%) ISO 9001
7 1 (0.089%) ISO/IEC 20000
7 1 (0.089%) P3O
System Software
1 294 (26.04%) Active Directory
2 51 (4.52%) VMware Infrastructure
3 28 (2.48%) Hyper-V
4 21 (1.86%) XenApp
5 20 (1.77%) Virtual Desktop
5 20 (1.77%) vSphere
6 14 (1.24%) XenDesktop
7 11 (0.97%) VMware ESXi
8 9 (0.80%) Virtual Machines
9 6 (0.53%) Virtual Servers
10 5 (0.44%) Microsoft App-V
11 4 (0.35%) Microsoft Virtual Server
12 3 (0.27%) Firmware
12 3 (0.27%) Oracle RAC
12 3 (0.27%) Terminal Services
12 3 (0.27%) Varnish
13 2 (0.18%) ISA Server
14 1 (0.089%) Samba
14 1 (0.089%) Tivoli Workload Scheduler
14 1 (0.089%) VMware Workstation
Systems Management
1 74 (6.55%) SCCM
2 24 (2.13%) TIBCO Hawk
3 11 (0.97%) NetBackup
4 9 (0.80%) Control-M
4 9 (0.80%) SCOM
5 8 (0.71%) Norton AntiVirus
5 8 (0.71%) Puppet
5 8 (0.71%) WSUS
6 6 (0.53%) AirWatch
6 6 (0.53%) Backup Exec
6 6 (0.53%) ITRS Geneos
6 6 (0.53%) SCOrch
7 5 (0.44%) Ansible
7 5 (0.44%) Dollar Universe
7 5 (0.44%) Microsoft Clustering
7 5 (0.44%) SCSM
7 5 (0.44%) Symantec Endpoint Protection
8 4 (0.35%) MOM
8 4 (0.35%) Opscode Chef
8 4 (0.35%) Systems Management Server (SMS)
Vendors
1 347 (30.74%) Microsoft
2 108 (9.57%) Oracle
3 106 (9.39%) Citrix
4 86 (7.62%) VMware
5 72 (6.38%) Cisco
6 45 (3.99%) HP
7 36 (3.19%) SAP
8 32 (2.83%) Apple
8 32 (2.83%) Google
9 31 (2.75%) TIBCO
10 26 (2.30%) Remedy
11 24 (2.13%) Murex
11 24 (2.13%) Sybase
12 22 (1.95%) ION Trading
13 21 (1.86%) IBM
13 21 (1.86%) Lotus
14 20 (1.77%) Symantec
15 19 (1.68%) Sun
16 18 (1.59%) ServiceNow
17 16 (1.42%) Bloomberg
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