Period
to 21 November 2017

The median contractor rate for a Support Analyst was £263 per day in advertised job vacancies in England during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 193 192 136
Rank change year-on-year -1 -56 -30
Contract jobs requiring a Support Analyst 1307 1371 1866
As % of all contract IT jobs advertised in England 1.38% 1.41% 1.80%
As % of the Job Titles category 1.45% 1.49% 1.89%
Number of daily rates quoted 790 828 1030
England median daily rate £263 £234 £274
Median daily rate % change year-on-year +12.18% -14.52% +10.61%
10th Percentile £113 £119 £125
90th Percentile £500 £475 £488
UK median daily rate £250 £229 £250
% change year-on-year +9.29% -8.50% +6.38%
Number of hourly rates quoted 177 204 308
England median hourly rate £15.00 £15.00 £15.86
Median hourly rate % change year-on-year - -5.39% -0.91%
10th Percentile £10.35 £10.75 £10.85
90th Percentile £29.00 £24.28 £23.75
UK median hourly rate £15.00 £15.00 £15.75
% change year-on-year - -4.76% -1.56%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89873 92200 98570
% of contract IT jobs with a recognized job title 94.75% 94.76% 94.99%
Number of daily rates quoted 59900 60696 63752
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2662 2972 3818
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.00 £45.00
UK median hourly rate £18.69 £18.03 £18.00
% change year-on-year +3.66% +0.17% +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in England.

Contractor daily rate trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Analyst in England over the 6 months to 21 November 2017.

Contractor daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in England.

Contractor hourly rate trend for Support Analyst in England

Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Analyst in England over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -13 629 £325 +21.50% 106
South East -8 235 £190 -10.59% 49
North of England +9 140 £175 -22.22% 36
Midlands +26 129 £220 +10.00% 35
East of England -33 107 £201 -17.18% 16
North West +19 86 £180 -15.29% 30
South West -10 74 £226 -5.83% 24
East Midlands +34 68 £248 +23.75% 12
West Midlands +3 61 £166 -14.74% 23
Yorkshire -4 47 £150 -28.99% 6
North East +44 7 £311 -4.31%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Support Analyst in the job title.

1 603 (46.14%) Windows
2 373 (28.54%) Active Directory
3 356 (27.24%) Microsoft
4 303 (23.18%) SQL
5 279 (21.35%) ITIL
6 271 (20.73%) Finance
7 233 (17.83%) Microsoft Office
8 219 (16.76%) Windows 7
9 168 (12.85%) Office 365
10 150 (11.48%) Banking
11 143 (10.94%) Linux
12 142 (10.86%) Unix
13 137 (10.48%) Windows Server
14 127 (9.72%) Oracle
15 118 (9.03%) VMware
16 116 (8.88%) Windows 10
17 112 (8.57%) SQL Server
18 110 (8.42%) Citrix
18 110 (8.42%) MS Exchange
19 97 (7.42%) Front Office
20 95 (7.27%) SCCM
21 91 (6.96%) SLA
21 91 (6.96%) Python
22 90 (6.89%) Cisco
23 87 (6.66%) Analytical Skills
24 81 (6.20%) Incident Management
25 77 (5.89%) Windows Server 2012
26 75 (5.74%) Service Management
27 73 (5.59%) Windows Server 2008
28 70 (5.36%) Investment Banking

Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (8.42%) MS Exchange
2 56 (4.28%) SharePoint
3 42 (3.21%) Exchange Server 2010
3 42 (3.21%) Skype for Business
4 32 (2.45%) IIS
5 15 (1.15%) Exchange Server 2007
6 12 (0.92%) Exchange Server 2003
7 11 (0.84%) Blackberry Enterprise Server
8 9 (0.69%) Apache
8 9 (0.69%) Confluence
8 9 (0.69%) IBM Notes
8 9 (0.69%) JBoss
9 8 (0.61%) SAS
9 8 (0.61%) Tomcat
10 7 (0.54%) Oracle Workflow
10 7 (0.54%) SharePoint 2010
10 7 (0.54%) WebSphere
11 6 (0.46%) WebLogic
12 5 (0.38%) Exchange Server 2013
12 5 (0.38%) MQSeries
Applications
1 233 (17.83%) Microsoft Office
2 60 (4.59%) Microsoft Excel
3 27 (2.07%) Microsoft PowerPoint
4 7 (0.54%) MS Visio
4 7 (0.54%) Spreadsheet
5 5 (0.38%) Microsoft Project
6 3 (0.23%) Acrobat
6 3 (0.23%) AutoCAD
6 3 (0.23%) CINEMA 4D
6 3 (0.23%) Vectorworks
7 1 (0.077%) Adobe Illustrator
7 1 (0.077%) Photoshop
7 1 (0.077%) Stata
Business Applications
1 24 (1.84%) Dynamics CRM
2 15 (1.15%) ION MarketView
2 15 (1.15%) Oracle EBS
3 13 (0.99%) thinkFolio
4 12 (0.92%) Oracle EBS R12
5 10 (0.77%) Oracle Payables
5 10 (0.77%) Oracle Receivables
6 9 (0.69%) Dynamics AX
6 9 (0.69%) Oracle Assets
6 9 (0.69%) Oracle Financials
6 9 (0.69%) Oracle General Ledger
6 9 (0.69%) RMDS
7 7 (0.54%) Markit EDM
7 7 (0.54%) Oracle iProcurement
8 5 (0.38%) Oracle 11i
8 5 (0.38%) Oracle Applications
8 5 (0.38%) Oracle Cash Management
8 5 (0.38%) Oracle Internet Expenses
8 5 (0.38%) Oracle Subledger Accounting
8 5 (0.38%) Remedy ITSM
Cloud Services
1 168 (12.85%) Office 365
2 29 (2.22%) Microsoft Azure
3 16 (1.22%) Amazon AWS
4 12 (0.92%) FinancialForce
5 11 (0.84%) Google Drive
6 6 (0.46%) Azure Active Directory
7 5 (0.38%) Dynamics 365
7 5 (0.38%) G Suite
8 4 (0.31%) Google Play
8 4 (0.31%) IaaS
8 4 (0.31%) OneDrive
9 3 (0.23%) Cloud Computing
9 3 (0.23%) Mimecast
9 3 (0.23%) Yammer
10 2 (0.15%) Adobe Creative Cloud
10 2 (0.15%) PaaS
11 1 (0.077%) BlazeMeter
11 1 (0.077%) Google Cloud Platform
11 1 (0.077%) Sauce Labs
11 1 (0.077%) SuccessFactors
Communications & Networking
1 70 (5.36%) LAN
2 68 (5.20%) TCP/IP
3 67 (5.13%) DNS
4 61 (4.67%) WAN
5 55 (4.21%) Internet
6 50 (3.83%) DHCP
7 46 (3.52%) Firewall
8 42 (3.21%) Skype
8 42 (3.21%) Wireless
9 31 (2.37%) VPN
10 25 (1.91%) SAN
11 22 (1.68%) VoIP
12 21 (1.61%) Wi-Fi
13 14 (1.07%) Broadband
14 13 (0.99%) 4G
15 12 (0.92%) Intranet
16 11 (0.84%) WebEx
17 10 (0.77%) SMS
18 9 (0.69%) Network Security
18 9 (0.69%) VLAN
Database & Business Intelligence
1 112 (8.57%) SQL Server
2 30 (2.30%) Relational Database
3 23 (1.76%) SQL Server Integration Services
4 22 (1.68%) Oracle Database
5 21 (1.61%) SQL Server Reporting Services
6 14 (1.07%) SQL Server 2008
7 11 (0.84%) BusinessObjects
8 9 (0.69%) Crystal Reports
8 9 (0.69%) Data Warehouse
8 9 (0.69%) Oracle Database 10g
8 9 (0.69%) Oracle Reports
9 8 (0.61%) Apache Cassandra
9 8 (0.61%) SQL Server 2005
10 7 (0.54%) SQL Server 2012
11 6 (0.46%) TimesTen
12 5 (0.38%) Oracle Database 11g
12 5 (0.38%) Oracle Discoverer
13 4 (0.31%) KDB
13 4 (0.31%) SQL Server Analysis Services
14 3 (0.23%) OLTP
Development Applications
1 32 (2.45%) JIRA
2 7 (0.54%) Git (software)
3 5 (0.38%) Maven
3 5 (0.38%) Oracle APEX
3 5 (0.38%) Visual Studio
4 4 (0.31%) Cucumber
4 4 (0.31%) IBM UrbanCode
4 4 (0.31%) Jenkins
4 4 (0.31%) Selenium
4 4 (0.31%) Toad
5 3 (0.23%) Team Foundation Server
6 2 (0.15%) HP UFT
6 2 (0.15%) jMock
6 2 (0.15%) JUnit
6 2 (0.15%) Mockito
6 2 (0.15%) Oracle Forms
7 1 (0.077%) Eclipse
7 1 (0.077%) IntelliJ
7 1 (0.077%) JDeveloper
7 1 (0.077%) PeopleTools
General
1 271 (20.73%) Finance
2 150 (11.48%) Banking
3 97 (7.42%) Front Office
4 70 (5.36%) Investment Banking
5 53 (4.06%) Retail
6 34 (2.60%) Legal
7 26 (1.99%) Telecoms
8 22 (1.68%) Back Office
9 21 (1.61%) Law
9 21 (1.61%) Manufacturing
10 15 (1.15%) Marketing
11 14 (1.07%) Pharmaceutical
12 12 (0.92%) Advertising
13 11 (0.84%) Billing
13 11 (0.84%) French Language
14 9 (0.69%) Publishing
14 9 (0.69%) Retail Banking
15 8 (0.61%) Automotive
16 7 (0.54%) International Banking
17 6 (0.46%) German Language
Libraries, Frameworks & Software Standards
1 34 (2.60%) .NET
2 30 (2.30%) Rendezvous
2 30 (2.30%) Web Services
3 28 (2.14%) XML
4 27 (2.07%) FIX Protocol
5 25 (1.91%) Middleware
6 14 (1.07%) HTML
6 14 (1.07%) J2EE
7 9 (0.69%) CSS
7 9 (0.69%) Spring
8 7 (0.54%) SOAP
9 6 (0.46%) Node.js
10 5 (0.38%) AngularJS
10 5 (0.38%) ASP.NET
10 5 (0.38%) JSP
10 5 (0.38%) WebSphere MQ
11 4 (0.31%) HTML5
11 4 (0.31%) Kafka
12 3 (0.23%) Apache Camel
12 3 (0.23%) RabbitMQ
Miscellaneous
1 87 (6.66%) Analytical Skills
2 60 (4.59%) Fixed Income
3 47 (3.60%) Smartphone
4 45 (3.44%) Blackberry
5 39 (2.98%) Equities
6 37 (2.83%) Foreign Exchange (FX)
7 32 (2.45%) Video Conferencing
8 30 (2.30%) Derivative
8 30 (2.30%) Management Information System
9 28 (2.14%) Computer Science
10 26 (1.99%) iPhone
11 23 (1.76%) SWIFT
12 21 (1.61%) Client/Server
12 21 (1.61%) Driving Licence
12 21 (1.61%) Hedge funds
13 19 (1.45%) Data Centre
14 15 (1.15%) iPad
15 12 (0.92%) Enterprise Software
15 12 (0.92%) NHS
16 10 (0.77%) AS400
Operating Systems
1 603 (46.14%) Windows
2 219 (16.76%) Windows 7
3 143 (10.94%) Linux
4 142 (10.86%) Unix
5 137 (10.48%) Windows Server
6 116 (8.88%) Windows 10
7 77 (5.89%) Windows Server 2012
8 73 (5.59%) Windows Server 2008
9 42 (3.21%) Windows 8
10 38 (2.91%) Android
11 37 (2.83%) Apple iOS
12 32 (2.45%) Windows Server 2003
13 25 (1.91%) Mac OS X
14 21 (1.61%) Windows XP
15 13 (0.99%) Solaris
16 8 (0.61%) Red Hat Enterprise Linux
17 7 (0.54%) Windows 2000 Server
18 6 (0.46%) Mac OS
19 5 (0.38%) Windows Mobile
19 5 (0.38%) Windows Vista
Processes & Methodologies
1 279 (21.35%) ITIL
2 81 (6.20%) Incident Management
3 75 (5.74%) Service Management
4 68 (5.20%) Problem Management
5 67 (5.13%) CRM
6 54 (4.13%) Change Management
7 41 (3.14%) Asset Management
8 40 (3.06%) Migration
9 35 (2.68%) ITSM
10 32 (2.45%) Continuous Improvement
10 32 (2.45%) Project Management
11 31 (2.37%) Agile Software Development
11 31 (2.37%) Electronic Trading
11 31 (2.37%) Stakeholder Management
11 31 (2.37%) User Acceptance Testing
12 30 (2.30%) Investment Management
12 30 (2.30%) Service Delivery
13 27 (2.07%) Disaster Recovery
14 26 (1.99%) ERP
15 24 (1.84%) Workflow
Programming Languages
1 303 (23.18%) SQL
2 91 (6.96%) Python
3 66 (5.05%) Java
4 60 (4.59%) PowerShell
5 36 (2.75%) Perl
6 25 (1.91%) C++
7 22 (1.68%) Shell Script
8 21 (1.61%) PL/SQL
9 20 (1.53%) Bash Shell
10 19 (1.45%) JavaScript
10 19 (1.45%) VBA
11 18 (1.38%) C#
12 17 (1.30%) Korn
13 16 (1.22%) VB
14 10 (0.77%) T-SQL
15 7 (0.54%) C
15 7 (0.54%) R
15 7 (0.54%) VBScript
16 6 (0.46%) RPG
16 6 (0.46%) sed
Qualifications
1 58 (4.44%) Security Cleared
2 48 (3.67%) Degree
3 46 (3.52%) Microsoft Certification
4 45 (3.44%) SC Cleared
5 31 (2.37%) MCSE
6 22 (1.68%) ITIL Certification
7 19 (1.45%) MCP
8 17 (1.30%) MCSA
9 15 (1.15%) Computer Science Degree
10 11 (0.84%) A+ Certification
10 11 (0.84%) Citrix Certification
11 10 (0.77%) CCNA
11 10 (0.77%) Cisco Certification
11 10 (0.77%) ITIL Foundation Certificate
11 10 (0.77%) MCDST
12 9 (0.69%) DV Cleared
13 8 (0.61%) CTC Cleared
13 8 (0.61%) VMware Certified Professional (VCP)
14 7 (0.54%) MCITP
14 7 (0.54%) Network+ Certification
Quality Assurance & Compliance
1 91 (6.96%) SLA
2 21 (1.61%) PMO
3 9 (0.69%) QA
4 8 (0.61%) Data Quality
4 8 (0.61%) SEPA
5 7 (0.54%) ISO/IEC 27001
6 6 (0.46%) GDPR
7 4 (0.31%) MiFID
8 3 (0.23%) Disclosure Scotland
8 3 (0.23%) IFRS
8 3 (0.23%) IFRS 9
8 3 (0.23%) P3O
9 2 (0.15%) ISO 9001
9 2 (0.15%) PCI DSS
10 1 (0.077%) DICOM
10 1 (0.077%) GxP
10 1 (0.077%) HL7
10 1 (0.077%) Sarbanes-Oxley
System Software
1 373 (28.54%) Active Directory
2 60 (4.59%) VMware Infrastructure
3 27 (2.07%) Hyper-V
4 21 (1.61%) XenApp
5 17 (1.30%) vSphere
6 15 (1.15%) VMware ESXi
7 11 (0.84%) XenDesktop
8 8 (0.61%) Virtual Desktop
9 7 (0.54%) Microsoft App-V
9 7 (0.54%) Terminal Services
10 6 (0.46%) Virtual Servers
11 4 (0.31%) Virtual Machines
12 3 (0.23%) Docker
12 3 (0.23%) ISA Server
12 3 (0.23%) Varnish
12 3 (0.23%) VMware Workstation
13 2 (0.15%) XenServer
14 1 (0.077%) BitLocker
14 1 (0.077%) Microsoft Virtual Server
14 1 (0.077%) Terminal Server
Systems Management
1 95 (7.27%) SCCM
2 25 (1.91%) TIBCO Hawk
3 16 (1.22%) Systems Management Server (SMS)
4 13 (0.99%) ITRS Geneos
5 10 (0.77%) AirWatch
6 8 (0.61%) Control-M
7 6 (0.46%) Backup Exec
7 6 (0.46%) DameWare
8 5 (0.38%) NetBackup
8 5 (0.38%) WSUS
9 4 (0.31%) Ansible
9 4 (0.31%) Cisco Prime
9 4 (0.31%) Microsoft Data Protection Manager
9 4 (0.31%) Microsoft Intune
9 4 (0.31%) MOM
9 4 (0.31%) Norton AntiVirus
9 4 (0.31%) Puppet
9 4 (0.31%) Tivoli
10 3 (0.23%) Nagios
10 3 (0.23%) Symantec Enterprise Vault
Vendors
1 356 (27.24%) Microsoft
2 127 (9.72%) Oracle
3 118 (9.03%) VMware
4 110 (8.42%) Citrix
5 90 (6.89%) Cisco
6 65 (4.97%) HP
7 50 (3.83%) Apple
8 35 (2.68%) Remedy
9 34 (2.60%) Bloomberg
10 30 (2.30%) TIBCO
11 28 (2.14%) Google
11 28 (2.14%) ServiceNow
12 27 (2.07%) IBM
13 25 (1.91%) Reuters
14 21 (1.61%) Dell
15 19 (1.45%) SAP
16 18 (1.38%) ION Trading
16 18 (1.38%) Salesforce.com
17 17 (1.30%) Avaya
18 14 (1.07%) Symantec