Service Desk Agent Contracts in the North of England

Service Desk Agent
England > North of England

As of 4 May 2024, there is not enough information available from job vacancies posted within the last 6 months to determine the median Service Desk Agent daily rate in the North of England.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 117 146 206
Rank change year-on-year +29 +60 -
Contract jobs requiring a Service Desk Agent 68 66 47
As % of all contract jobs advertised in the North of England 1.45% 1.14% 0.65%
As % of the Job Titles category 1.56% 1.20% 0.67%
Number of daily rates quoted 0 0 0
Median daily rate (50th Percentile) - - -
England median daily rate - - £205
Number of hourly rates quoted 2 0 8
10th Percentile - - -
25th Percentile - - £9.50
Median hourly rate £14.00 - £9.70
75th Percentile - - £9.98
90th Percentile - - £10.59
England median hourly rate £14.00 - £13.00

All Contract IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North of England with a recognized job title 4,371 5,522 6,965
% of contract IT jobs with a recognized job title 93.12% 95.31% 97.03%
Number of daily rates quoted 2,743 3,902 5,114
10th Percentile £263 £282 £200
25th Percentile £385 £411 £363
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% +11.76%
75th Percentile £580 £600 £550
90th Percentile £675 £685 £638
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +8.25%
Number of hourly rates quoted 393 162 289
10th Percentile £11.01 £14.03 £11.00
25th Percentile £12.53 £18.64 £14.25
Median hourly rate £20.00 £31.63 £18.69
Median % change year-on-year -36.76% +69.27% +4.39%
75th Percentile £46.00 £50.06 £29.50
90th Percentile £60.00 £66.00 £50.91
England median hourly rate £36.50 £44.53 £22.50
% change year-on-year -18.03% +97.91% +2.27%

Service Desk Agent
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Agent in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Agent in the North of England

Service Desk Agent
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing Service Desk Agent in the North of England.

Daily rate trend for Service Desk Agent in the North of England

Service Desk Agent
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing Service Desk Agent in the North of England.

Hourly rate trend for Service Desk Agent in the North of England

Service Desk Agent
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Agent within the North of England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +17 39 - - 3
North West +25 29 - -
Service Desk Agent
England

Service Desk Agent Skill Set
Top 13 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 4 May 2024, Service Desk Agent contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North of England region featuring Service Desk Agent in the job title.

1 67 (98.53%) Problem-Solving
2 51 (75.00%) Customer Service
3 49 (72.06%) Social Skills
3 49 (72.06%) SLA
4 19 (27.94%) Microsoft
4 19 (27.94%) Service Delivery
5 2 (2.94%) Customer Engagement
5 2 (2.94%) ITIL Foundation Certificate
5 2 (2.94%) Lotus
5 2 (2.94%) Microsoft Office
5 2 (2.94%) ITIL
5 2 (2.94%) Windows
5 2 (2.94%) IBM Notes

Service Desk Agent Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.94%) IBM Notes
Applications
1 2 (2.94%) Microsoft Office
General
1 49 (72.06%) Social Skills
Operating Systems
1 2 (2.94%) Windows
Processes & Methodologies
1 67 (98.53%) Problem-Solving
2 51 (75.00%) Customer Service
3 19 (27.94%) Service Delivery
4 2 (2.94%) Customer Engagement
4 2 (2.94%) ITIL
Qualifications
1 2 (2.94%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 49 (72.06%) SLA
Vendors
1 19 (27.94%) Microsoft
2 2 (2.94%) Lotus