SLA Contracts in the North of England

Service Level Agreement (SLA)
England > North of England

The table below provides summary statistics for contract job vacancies advertised in the North of England requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 110 65 90
Rank change year-on-year -45 +25 -7
Contract jobs citing SLA 56 140 149
As % of all contract jobs advertised in the North of England 1.70% 2.94% 2.56%
As % of the Quality Assurance & Compliance category 11.89% 18.79% 18.33%
Number of daily rates quoted 26 25 41
10th Percentile £143 £139 £131
25th Percentile £152 £413 £213
Median daily rate (50th Percentile) £233 £493 £400
Median % change year-on-year -52.84% +23.25% +110.53%
75th Percentile £447 £582 £506
90th Percentile £488 £587 £575
England median daily rate £250 £330 £298
% change year-on-year -24.24% +10.92% -15.00%
Number of hourly rates quoted 7 19 21
10th Percentile - £10.95 £13.16
25th Percentile - £11.01 £28.70
Median hourly rate £22.14 £12.00 £37.50
Median % change year-on-year +84.50% -68.00% +122.55%
75th Percentile - £17.52 £44.50
90th Percentile £24.88 £17.88 £49.52
England median hourly rate £22.27 £14.60 £18.50
% change year-on-year +52.53% -21.08% +12.12%

All Quality Assurance and Compliance Skills
North of England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the North of England.

Contract vacancies with a requirement for quality assurance or compliance skills 471 745 813
As % of all contract IT jobs advertised in the North of England 14.29% 15.63% 13.95%
Number of daily rates quoted 323 418 493
10th Percentile £235 £320 £288
25th Percentile £371 £413 £400
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +11.11%
75th Percentile £575 £588 £588
90th Percentile £698 £672 £650
England median daily rate £513 £525 £525
% change year-on-year -2.38% - -
Number of hourly rates quoted 24 85 40
10th Percentile £14.27 - £13.47
25th Percentile £22.14 £10.95 £29.30
Median hourly rate £24.67 £12.84 £38.55
Median % change year-on-year +92.15% -66.69% +106.15%
75th Percentile £39.69 £26.66 £49.08
90th Percentile £79.39 £48.75 £58.45
England median hourly rate £34.75 £22.34 £41.50
% change year-on-year +55.55% -46.17% +50.91%

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing SLA in the North of England.

Daily rate trend for SLA in the North of England

SLA
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing SLA in the North of England over the 6 months to 1 May 2025.

Daily rate histogram for SLA in the North of England

SLA
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing SLA in the North of England.

Hourly rate trend for SLA in the North of England

SLA
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North of England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West -36 36 £215 -60.00% 123
Yorkshire -11 19 £425 - 101
North East 0 1 - - 33
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.29%) Skype for Business
2 7 (12.50%) Microsoft Exchange
2 7 (12.50%) SharePoint
3 4 (7.14%) Exchange Server 2010
3 4 (7.14%) IIS
4 2 (3.57%) Confluence
Applications
1 9 (16.07%) Microsoft Office
2 1 (1.79%) Microsoft Excel
Cloud Services
1 13 (23.21%) Microsoft 365
2 5 (8.93%) Google Workspace
3 4 (7.14%) Azure
3 4 (7.14%) Entra ID
4 3 (5.36%) AWS
5 2 (3.57%) SaaS
6 1 (1.79%) Amazon EC2
6 1 (1.79%) Amazon S3
6 1 (1.79%) AWS CloudFormation
6 1 (1.79%) Nutanix
6 1 (1.79%) Virtual Private Cloud
Communications & Networking
1 8 (14.29%) Skype
1 8 (14.29%) Wireless
2 6 (10.71%) DNS
3 4 (7.14%) DHCP
3 4 (7.14%) Firewall
3 4 (7.14%) PSTN
3 4 (7.14%) SMTP
4 3 (5.36%) Internet
4 3 (5.36%) iSCSI
4 3 (5.36%) LAN
4 3 (5.36%) Remote Desktop
4 3 (5.36%) WAN
4 3 (5.36%) Wi-Fi
5 2 (3.57%) TCP/IP
5 2 (3.57%) VPN
6 1 (1.79%) Network Security
Database & Business Intelligence
1 3 (5.36%) SQL Server
2 1 (1.79%) Oracle Database
2 1 (1.79%) RDBMS
2 1 (1.79%) Relational Database
Development Applications
1 5 (8.93%) JIRA
General
1 26 (46.43%) Social Skills
2 7 (12.50%) Inclusion and Diversity
3 6 (10.71%) Police
3 6 (10.71%) Public Sector
4 5 (8.93%) Organisational Skills
5 4 (7.14%) Analytical Skills
5 4 (7.14%) Finance
6 3 (5.36%) Telecoms
7 1 (1.79%) Back Office
7 1 (1.79%) Banking
7 1 (1.79%) Front Office
7 1 (1.79%) Investment Banking
7 1 (1.79%) Legal
Job Titles
1 23 (41.07%) Analyst
2 16 (28.57%) Service Analyst
2 16 (28.57%) Service Desk Analyst
3 6 (10.71%) Administrator
3 6 (10.71%) Support Analyst
3 6 (10.71%) Support Technician
4 4 (7.14%) Collaboration Engineer
4 4 (7.14%) Support Engineer
5 3 (5.36%) Exchange Engineer
5 3 (5.36%) Technical Engineer
5 3 (5.36%) VMWare Administrator
5 3 (5.36%) Wintel Administrator
6 2 (3.57%) Desktop Support
6 2 (3.57%) IT Administrator
6 2 (3.57%) Network Manager
6 2 (3.57%) Network Operations Manager
6 2 (3.57%) Operations Manager
6 2 (3.57%) Service Management Analyst
6 2 (3.57%) Technical Support
6 2 (3.57%) Technical Support Engineer
Miscellaneous
1 8 (14.29%) Enterprise Software
1 8 (14.29%) Management Information System
2 4 (7.14%) Blackberry
2 4 (7.14%) Handset
3 3 (5.36%) Data Protection Act
3 3 (5.36%) IVR
4 2 (3.57%) Analytical Mindset
5 1 (1.79%) Clustering
5 1 (1.79%) Data Centre
5 1 (1.79%) Driving Licence
5 1 (1.79%) Virtual Team
Operating Systems
1 24 (42.86%) Windows
2 14 (25.00%) Windows 10
3 7 (12.50%) Android
3 7 (12.50%) Windows Server
3 7 (12.50%) Windows Server 2016
3 7 (12.50%) Windows Server 2019
4 5 (8.93%) Linux
5 3 (5.36%) Windows Server 2012
6 1 (1.79%) CentOS
Processes & Methodologies
1 25 (44.64%) ITIL
2 20 (35.71%) Customer Service
3 15 (26.79%) Problem-Solving
4 10 (17.86%) Service Management
5 9 (16.07%) Information Security
5 9 (16.07%) ITSM
6 8 (14.29%) Incident Management
7 7 (12.50%) Decision-Making
7 7 (12.50%) Performance Tuning
7 7 (12.50%) Problem Management
8 6 (10.71%) Performance Measurement
8 6 (10.71%) Performance Monitoring
8 6 (10.71%) Service Delivery
9 5 (8.93%) Proactive Monitoring
10 4 (7.14%) Change Management
10 4 (7.14%) Patch Management
10 4 (7.14%) Process Improvement
11 3 (5.36%) BCP
11 3 (5.36%) CRM
11 3 (5.36%) Disaster Recovery
Programming Languages
1 1 (1.79%) SQL
Qualifications
1 19 (33.93%) Security Cleared
2 18 (32.14%) SC Cleared
3 6 (10.71%) DBS Check
4 4 (7.14%) Degree
4 4 (7.14%) ITIL Certification
5 1 (1.79%) Dell Certification
Quality Assurance & Compliance
1 5 (8.93%) GDPR
2 2 (3.57%) PCI DSS
3 1 (1.79%) ISO/IEC 27001
3 1 (1.79%) NEBOSH
3 1 (1.79%) PMO
System Software
1 16 (28.57%) Active Directory
2 4 (7.14%) VMware ESXi
2 4 (7.14%) VMware Infrastructure
3 3 (5.36%) Hyper-V
3 3 (5.36%) Microsoft Virtual Server
3 3 (5.36%) Virtual Machines
3 3 (5.36%) Virtual Servers
4 1 (1.79%) Oracle RAC
4 1 (1.79%) Virtual Desktop
4 1 (1.79%) VMware NSX
Systems Management
1 5 (8.93%) SmoothWall
2 3 (5.36%) Microsoft Clustering
2 3 (5.36%) NetApp OnCommand
2 3 (5.36%) vCenter Server
2 3 (5.36%) vMotion
2 3 (5.36%) WSUS
3 1 (1.79%) Ansible
3 1 (1.79%) Data Guard
3 1 (1.79%) Nagios
3 1 (1.79%) Prometheus
3 1 (1.79%) SCCM
3 1 (1.79%) Single Sign-On
3 1 (1.79%) Terraform
3 1 (1.79%) ZABBIX
Vendors
1 15 (26.79%) Microsoft
2 13 (23.21%) ServiceNow
3 5 (8.93%) Google
4 4 (7.14%) Clearswift
4 4 (7.14%) Ribbon
4 4 (7.14%) VMware
5 3 (5.36%) Apple
5 3 (5.36%) Dell
5 3 (5.36%) HP
6 2 (3.57%) IBM
6 2 (3.57%) Snow
7 1 (1.79%) Oracle
7 1 (1.79%) SolarWinds
7 1 (1.79%) Spiceworks