1st Line Service Desk Analyst Contract Job Trends in the North West

First Line Service Desk Analyst
England > North West

The median First Line Service Desk Analyst daily rate in the North West is £150, according to job vacancies posted in the 6 months leading up to 21 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Dec 2025
Same period 2024 Same period 2023
Rank 146 116 139
Rank change year-on-year -30 +23 +35
Contract jobs requiring a 1st Line Service Desk Analyst 1 2 1
As % of all contract jobs in the North West 0.040% 0.093% 0.038%
As % of the Job Titles category 0.044% 0.10% 0.041%
Number of daily rates quoted 1 1 1
Median daily rate (50th Percentile) £150 £175 £270
Median % change year-on-year -14.29% -35.19% +157.14%
England median daily rate £200 £158 £165
% change year-on-year +26.98% -4.55% -

All Contract IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North West with a recognized job title 2,284 1,994 2,433
% of contract IT jobs with a recognized job title 91.32% 92.83% 92.72%
Number of daily rates quoted 1,484 1,127 1,687
10th Percentile £213 £250 £306
25th Percentile £358 £380 £413
Median daily rate (50th Percentile) £450 £475 £500
Median % change year-on-year -5.26% -5.00% +2.56%
75th Percentile £575 £573 £600
90th Percentile £661 £653 £677
England median daily rate £510 £525 £530
% change year-on-year -2.86% -0.94% -3.64%
Number of hourly rates quoted 214 112 167
10th Percentile £17.30 £15.37 £15.75
25th Percentile £20.58 £17.44 £17.74
Median hourly rate £30.99 £25.94 £35.00
Median % change year-on-year +19.46% -25.88% +60.92%
75th Percentile £55.00 £46.18 £46.88
90th Percentile £69.39 £67.25 £64.25
England median hourly rate £26.30 £35.00 £45.21
% change year-on-year -24.86% -22.58% +39.11%

1st Line Service Desk Analyst
Job Vacancy Trend in the North West

Historical trend showing the proportion of contract IT job postings featuring '1st Line Service Desk Analyst' in the job title relative to all contract IT jobs advertised in the North West.

1st Line Service Desk Analyst job vacancy trend in the North West

1st Line Service Desk Analyst
Daily Rate Trend in the North West

Contractor daily rate distribution trend for 1st Line Service Desk Analyst job vacancies in the North West.

Contractor daily rate distribution trend for 1st Line Service Desk Analyst job vacancies in the North West

1st Line Service Desk Analyst
Hourly Rate Trend in the North West

Contractor hourly rate distribution trend for 1st Line Service Desk Analyst job vacancies in the North West.

Contractor hourly rate distribution trend for 1st Line Service Desk Analyst job vacancies in the North West

1st Line Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the North West region over the 6 months to 21 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cheshire - 1 £150 -
1st Line Service Desk Analyst
England

1st Line Service Desk Analyst Skill Set
Top 9 Co-Occurring Skills & Capabilities in the North West

For the 6 months to 21 December 2025, 1st Line Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the North West region featuring 1st Line Service Desk Analyst in the job title.

1 1 (100.00%) Customer Service
1 1 (100.00%) ITIL
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) ITSM
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft Office
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Management
1 1 (100.00%) Windows

1st Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in the North West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
General
1 1 (100.00%) Legal
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Management
Qualifications
1 1 (100.00%) ITIL Foundation Certificate
Vendors
1 1 (100.00%) Microsoft