The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / North West
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 111 137 137
Rank change year-on-year +26 0  
Contract jobs citing ITSM 20 24 19
As % of all contract IT jobs advertised in the North West 0.77% 0.62% 0.53%
As % of the Processes & Methodologies category 0.94% 0.75% 0.67%
Number of daily rates quoted 17 16 6
Median daily rate £325 £285 £440
Median daily rate % change year-on-year +14.03% -35.22%  
90% offered a daily rate of more than £93 £175 £315
10% offered a daily rate of more than £510 £460 £475
UK excluding London median daily rate £400 £400 £350
% change year-on-year - +14.28%  
Number of hourly rates quoted 1 2 1
Median hourly rate £22.90 £12.28 £25.12
Median hourly rate % change year-on-year +86.55% -51.13%  
UK excluding London median hourly rate £14.25 £13.23 £15.82
% change year-on-year +7.75% -16.40%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North West
Contract job vacancies with a requirement for process and methodology skills 2131 3202 2836
As % of all contract IT job vacancies advertised in the North West 81.93% 82.31% 78.54%
Number of daily rates quoted 1345 1944 1535
Median daily rate £400 £400 £400
90% offered a daily rate of more than £275 £290 £275
10% offered a daily rate of more than £550 £550 £550
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 109 116 133
Median hourly rate £40.00 £37.50 £40.00
Median hourly rate % change year-on-year +6.66% -6.25%  
90% offered a hourly rate of more than £16.00 £16.00 £13.00
10% offered a hourly rate of more than £50.00 £50.00 £60.00
UK excluding London median hourly rate £35.75 £38.00 £30.00
% change year-on-year -5.92% +26.66%  

ITSM
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the North West

ITSM
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the North West.

Contractor daily rate trend for ITSM in the North West

ITSM
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing ITSM in the North West over the 3 months to 30 March 2017.

Contractor daily rate histogram for ITSM in the North West

ITSM
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the North West.

Contractor hourly rate trend for ITSM in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +16 18 £250 -16.66% 4
Merseyside +1 1 - - 1
ITSM
England

For the 6 months to 30 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 39 (79.59%) ITIL
2 33 (67.35%) Service Management
3 19 (38.78%) Change Management
4 18 (36.73%) Linux
4 18 (36.73%) Agile Software Development
5 16 (32.65%) PRINCE2
5 16 (32.65%) SLA
5 16 (32.65%) SaaS
5 16 (32.65%) Analytical Skills
6 15 (30.61%) PaaS
6 15 (30.61%) IaaS
6 15 (30.61%) Windows
6 15 (30.61%) Data Management
7 14 (28.57%) Open Source
8 13 (26.53%) Problem Management
8 13 (26.53%) Microsoft
9 12 (24.49%) MS Excel
9 12 (24.49%) Windows XP
9 12 (24.49%) AIX
9 12 (24.49%) Windows 2000
9 12 (24.49%) WebSphere
9 12 (24.49%) DevOps
10 11 (22.45%) Operational Acceptance Testing
10 11 (22.45%) Release Management
10 11 (22.45%) MS PowerPoint
10 11 (22.45%) Tandem
10 11 (22.45%) Unix
11 10 (20.41%) ServiceNow
12 9 (18.37%) Disaster Recovery
12 9 (18.37%) Data Analysis

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (24.49%) WebSphere
2 1 (2.04%) IBM Domino
2 1 (2.04%) IBM Notes
2 1 (2.04%) MS Exchange
Applications
1 12 (24.49%) MS Excel
2 11 (22.45%) MS PowerPoint
3 1 (2.04%) MS Office
Cloud Services
1 16 (32.65%) SaaS
2 15 (30.61%) IaaS
2 15 (30.61%) PaaS
3 1 (2.04%) Cloud Computing
3 1 (2.04%) Office 365
Communications & Networking
1 5 (10.20%) DNS
2 4 (8.16%) LDAP
2 4 (8.16%) WAN
3 3 (6.12%) Cisco IOS
3 3 (6.12%) DHCP
3 3 (6.12%) LAN
3 3 (6.12%) SSL
3 3 (6.12%) TCP/IP
3 3 (6.12%) VLAN
3 3 (6.12%) VPN
4 2 (4.08%) MPLS
5 1 (2.04%) Firewall
5 1 (2.04%) PBX
5 1 (2.04%) VoIP
Database & Business Intelligence
1 1 (2.04%) MS Access
General
1 4 (8.16%) Finance
2 3 (6.12%) Telecoms
3 2 (4.08%) Legal
3 2 (4.08%) Manufacturing
4 1 (2.04%) Banking
Job Titles
1 17 (34.69%) Analyst
2 14 (28.57%) Operations Engineer
3 10 (20.41%) Senior Operations Engineer
4 7 (14.29%) Operations Analyst
4 7 (14.29%) Support Analyst
5 6 (12.24%) Business Analyst
5 6 (12.24%) Operational Support Analyst
5 6 (12.24%) Operations Support Analyst
6 4 (8.16%) Architect
6 4 (8.16%) Project Manager
7 3 (6.12%) ITSM Analyst
7 3 (6.12%) Lead Architect
7 3 (6.12%) Service Manager
7 3 (6.12%) Telecoms Engineer
8 2 (4.08%) LAN Engineer
8 2 (4.08%) LAN/WAN Engineer
8 2 (4.08%) Monitoring Analyst
8 2 (4.08%) Senior Infrastructure Manager
8 2 (4.08%) Senior Infrastructure Project Manager
8 2 (4.08%) WAN Engineer
Libraries, Frameworks & Software Standards
1 3 (6.12%) HTML
1 3 (6.12%) Twitter Bootstrap
1 3 (6.12%) Web Services
1 3 (6.12%) XML
2 1 (2.04%) Velocity
Miscellaneous
1 16 (32.65%) Analytical Skills
2 11 (22.45%) Tandem
3 4 (8.16%) Management Information System
4 3 (6.12%) Data Centre
5 2 (4.08%) Life Science
5 2 (4.08%) NHS
5 2 (4.08%) User Experience
6 1 (2.04%) Blackberry
6 1 (2.04%) CMDB
6 1 (2.04%) Smartphone
6 1 (2.04%) Virtual Team
Operating Systems
1 18 (36.73%) Linux
2 15 (30.61%) Windows
3 12 (24.49%) AIX
3 12 (24.49%) Windows 2000
3 12 (24.49%) Windows XP
4 11 (22.45%) Unix
5 3 (6.12%) VME
6 1 (2.04%) Android
6 1 (2.04%) Apple iOS
Processes & Methodologies
1 39 (79.59%) ITIL
2 33 (67.35%) Service Management
3 19 (38.78%) Change Management
4 18 (36.73%) Agile Software Development
5 16 (32.65%) PRINCE2
6 15 (30.61%) Data Management
7 14 (28.57%) Open Source
8 13 (26.53%) Problem Management
9 12 (24.49%) DevOps
10 11 (22.45%) Operational Acceptance Testing
10 11 (22.45%) Release Management
11 9 (18.37%) Data Analysis
11 9 (18.37%) Disaster Recovery
12 8 (16.33%) Continuous Improvement
12 8 (16.33%) Project Management
13 7 (14.29%) Stakeholder Management
14 6 (12.24%) Capacity Planning
14 6 (12.24%) Service Delivery
15 5 (10.20%) Workflow
16 4 (8.16%) Business Analysis
Programming Languages
1 3 (6.12%) JavaScript
2 2 (4.08%) C
3 1 (2.04%) SQL
Qualifications
1 7 (14.29%) Security Cleared
2 6 (12.24%) SC Cleared
3 3 (6.12%) CCNA
3 3 (6.12%) Cisco Certification
3 3 (6.12%) ISEB
3 3 (6.12%) ISTQB Foundation Certification
4 2 (4.08%) CCNP
4 2 (4.08%) PRINCE2 Practitioner
5 1 (2.04%) BPSS Clearance
5 1 (2.04%) DBS Check
5 1 (2.04%) ITIL Certification
Quality Assurance & Compliance
1 16 (32.65%) SLA
2 2 (4.08%) Disclosure Scotland
3 1 (2.04%) Data Quality
3 1 (2.04%) PMO
3 1 (2.04%) QA
System Software
1 2 (4.08%) Active Directory
Systems Management
1 1 (2.04%) AirWatch
1 1 (2.04%) Netcool
Vendors
1 13 (26.53%) Microsoft
2 10 (20.41%) ServiceNow
3 3 (6.12%) Cisco
3 3 (6.12%) Citrix
3 3 (6.12%) Fujitsu
3 3 (6.12%) ICL
3 3 (6.12%) Twitter
3 3 (6.12%) Wyse
4 1 (2.04%) Altiris
4 1 (2.04%) LANDesk
4 1 (2.04%) Lotus
4 1 (2.04%) Oracle
4 1 (2.04%) Snow
Liverpool, Merseyside
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