The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / North West
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 101 114 126
Rank change year-on-year +13 +12  
Contract jobs citing ITSM 39 49 23
As % of all contract IT jobs advertised in the North West 1.33% 1.28% 0.61%
As % of the Processes & Methodologies category 1.64% 1.56% 0.78%
Number of daily rates quoted 22 27 16
Median daily rate £375 £375 £406
Median daily rate % change year-on-year - -7.69%  
90% offered a daily rate of more than £182 £281 £253
10% offered a daily rate of more than £450 £510 £513
UK excluding London median daily rate £400 £375 £387
% change year-on-year +6.66% -3.16%  
Number of hourly rates quoted 5 0 0
Median hourly rate £13.00 - -
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North West
Contract job vacancies with a requirement for process and methodology skills 2383 3147 2945
As % of all contract IT job vacancies advertised in the North West 80.97% 82.27% 78.68%
Number of daily rates quoted 1406 1979 1696
Median daily rate £410 £415 £381
Median daily rate % change year-on-year -1.20% +8.92%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £550 £575 £540
UK excluding London median daily rate £415 £400 £383
% change year-on-year +3.75% +4.57%  
Number of hourly rates quoted 101 77 130
Median hourly rate £39.50 £29.25 £33.00
Median hourly rate % change year-on-year +35.04% -11.36%  
90% offered a hourly rate of more than £13.00 £12.58 £14.40
10% offered a hourly rate of more than £55.00 £53.00 £57.75
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

ITSM
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the North West

ITSM
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the North West.

Contractor daily rate trend for ITSM in the North West

ITSM
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing ITSM in the North West over the 3 months to 23 June 2017.

Contractor daily rate histogram for ITSM in the North West

ITSM
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the North West.

Contractor hourly rate trend for ITSM in the North West

ITSM
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing ITSM in the North West over the 3 months to 23 June 2017.

Contractor hourly rate histogram for ITSM in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 22 £355 +9.23% 11
Cheshire +15 7 £425 +15.02% 1
Merseyside +3 4 £368 -22.04% 1
Lancashire -1 2 £438 +11.46%
Cumbria - 2 - -
ITSM
England

For the 6 months to 23 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 40 (68.97%) ITIL
2 32 (55.17%) Service Management
3 25 (43.10%) ServiceNow
4 16 (27.59%) Agile Software Development
5 15 (25.86%) SLA
6 14 (24.14%) Finance
7 13 (22.41%) PRINCE2
7 13 (22.41%) Windows
7 13 (22.41%) Analytical Skills
8 12 (20.69%) Configuration Management
9 9 (15.52%) Change Management
10 8 (13.79%) Service Delivery
10 8 (13.79%) Stakeholder Management
10 8 (13.79%) Project Management
10 8 (13.79%) DNS
10 8 (13.79%) Release Management
11 7 (12.07%) CMDB
11 7 (12.07%) SC Cleared
11 7 (12.07%) Security Cleared
11 7 (12.07%) Line Management
11 7 (12.07%) PRINCE2 Practitioner
11 7 (12.07%) ITIL V3
12 6 (10.34%) Mentoring
12 6 (10.34%) Microsoft
12 6 (10.34%) SQL Server
12 6 (10.34%) DHCP
12 6 (10.34%) Workflow
13 5 (8.62%) Business Analysis
13 5 (8.62%) Manufacturing
13 5 (8.62%) Linux

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.17%) Apache
1 3 (5.17%) Tomcat
2 2 (3.45%) SAS
2 2 (3.45%) WebLogic
3 1 (1.72%) CMS
3 1 (1.72%) IBM Domino
3 1 (1.72%) IBM Notes
3 1 (1.72%) MS Exchange
3 1 (1.72%) SharePoint
Applications
1 4 (6.90%) Microsoft Excel
2 3 (5.17%) Microsoft Office
3 2 (3.45%) Microsoft PowerPoint
Business Applications
1 1 (1.72%) Maximo
Cloud Services
1 3 (5.17%) Office 365
2 2 (3.45%) Microsoft Azure
2 2 (3.45%) SaaS
3 1 (1.72%) Cloud Computing
3 1 (1.72%) G Suite
3 1 (1.72%) IaaS
3 1 (1.72%) PaaS
Communications & Networking
1 8 (13.79%) DNS
2 6 (10.34%) DHCP
3 4 (6.90%) Cisco IOS
3 4 (6.90%) LAN
3 4 (6.90%) SSL
3 4 (6.90%) TCP/IP
3 4 (6.90%) VLAN
3 4 (6.90%) VPN
3 4 (6.90%) WAN
4 3 (5.17%) LDAP
4 3 (5.17%) MPLS
4 3 (5.17%) Remote Desktop
5 2 (3.45%) Firewall
5 2 (3.45%) PBX
5 2 (3.45%) VoIP
6 1 (1.72%) IP Telephony
6 1 (1.72%) ISDN
6 1 (1.72%) POP3
6 1 (1.72%) SMTP
6 1 (1.72%) Wi-Fi
Database & Business Intelligence
1 6 (10.34%) SQL Server
2 3 (5.17%) SQL Server 2012
2 3 (5.17%) SQL Server 2014
3 2 (3.45%) Oracle Reports
3 2 (3.45%) Relational Database
3 2 (3.45%) SAS Data Integration Studio
3 2 (3.45%) SAS Enterprise Guide
3 2 (3.45%) SAS Enterprise Miner
Development Applications
1 1 (1.72%) JIRA
General
1 14 (24.14%) Finance
2 5 (8.62%) Manufacturing
3 4 (6.90%) Banking
3 4 (6.90%) Telecoms
4 2 (3.45%) Front Office
4 2 (3.45%) Legal
Job Titles
1 9 (15.52%) Project Manager
2 8 (13.79%) Analyst
3 6 (10.34%) Developer
4 5 (8.62%) Configuration Manager
4 5 (8.62%) Service Manager
4 5 (8.62%) ServiceNow Developer
5 4 (6.90%) Architect
5 4 (6.90%) IT Manager
5 4 (6.90%) ITSM Project Manager
5 4 (6.90%) Telecoms Engineer
6 3 (5.17%) Lead Architect
7 2 (3.45%) Break Fix Engineer
7 2 (3.45%) Financial Services Project Manager
7 2 (3.45%) Infrastructure Services Project Manager
7 2 (3.45%) LAN Engineer
7 2 (3.45%) LAN/WAN Engineer
7 2 (3.45%) Monitoring Engineer
7 2 (3.45%) WAN Engineer
7 2 (3.45%) Wintel Engineer
7 2 (3.45%) Wintel Server Engineer
Libraries, Frameworks & Software Standards
1 5 (8.62%) HTML
1 5 (8.62%) Web Services
1 5 (8.62%) XML
2 4 (6.90%) SOAP
2 4 (6.90%) Twitter Bootstrap
3 3 (5.17%) JSP
4 1 (1.72%) AngularJS
4 1 (1.72%) CSS
4 1 (1.72%) REST
Miscellaneous
1 13 (22.41%) Analytical Skills
2 7 (12.07%) CMDB
3 5 (8.62%) Life Science
4 3 (5.17%) Data Centre
5 2 (3.45%) NHS
5 2 (3.45%) PMI
5 2 (3.45%) Smartphone
6 1 (1.72%) Computer Science
6 1 (1.72%) Greenfield Project
6 1 (1.72%) Management Information System
6 1 (1.72%) Virtual Team
Operating Systems
1 13 (22.41%) Windows
2 5 (8.62%) Linux
3 3 (5.17%) Windows 10
3 3 (5.17%) Windows Server
3 3 (5.17%) Windows Server 2012
4 2 (3.45%) HPUX
4 2 (3.45%) Unix
5 1 (1.72%) Android
5 1 (1.72%) Apple iOS
5 1 (1.72%) Mac OS
5 1 (1.72%) Windows 7
Processes & Methodologies
1 40 (68.97%) ITIL
2 32 (55.17%) Service Management
3 16 (27.59%) Agile Software Development
4 13 (22.41%) PRINCE2
5 12 (20.69%) Configuration Management
6 9 (15.52%) Change Management
7 8 (13.79%) Project Management
7 8 (13.79%) Release Management
7 8 (13.79%) Service Delivery
7 8 (13.79%) Stakeholder Management
8 7 (12.07%) ITIL V3
8 7 (12.07%) Line Management
9 6 (10.34%) Mentoring
9 6 (10.34%) Workflow
10 5 (8.62%) Business Analysis
10 5 (8.62%) People Management
11 4 (6.90%) Demand Management
11 4 (6.90%) Disaster Recovery
11 4 (6.90%) Quality Management
11 4 (6.90%) Service Design
Programming Languages
1 5 (8.62%) JavaScript
2 2 (3.45%) C
2 2 (3.45%) Shell Script
2 2 (3.45%) SQL
Qualifications
1 7 (12.07%) PRINCE2 Practitioner
1 7 (12.07%) SC Cleared
1 7 (12.07%) Security Cleared
2 4 (6.90%) CCNA
2 4 (6.90%) Cisco Certification
2 4 (6.90%) ISEB
2 4 (6.90%) ISTQB Foundation Certification
2 4 (6.90%) ITIL Certification
3 3 (5.17%) CCNP
4 2 (3.45%) PMI Certification
5 1 (1.72%) Computer Science Degree
5 1 (1.72%) Degree
Quality Assurance & Compliance
1 15 (25.86%) SLA
2 3 (5.17%) ISO/IEC 20000
3 1 (1.72%) PMO
System Software
1 4 (6.90%) Active Directory
2 2 (3.45%) Firmware
Systems Management
1 4 (6.90%) Cisco IPCC
2 2 (3.45%) SCOM
Vendors
1 25 (43.10%) ServiceNow
2 6 (10.34%) Microsoft
3 4 (6.90%) Cisco
3 4 (6.90%) HP
4 3 (5.17%) Twitter
5 2 (3.45%) Citrix
5 2 (3.45%) Dell
5 2 (3.45%) Oracle
5 2 (3.45%) Wyse
6 1 (1.72%) Altiris
6 1 (1.72%) AppDynamics
6 1 (1.72%) Apple
6 1 (1.72%) Capita
6 1 (1.72%) Google
6 1 (1.72%) IBM
6 1 (1.72%) LANDesk
6 1 (1.72%) Lotus
6 1 (1.72%) Splunk
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