Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 127 137 189
Rank change year-on-year +10 +52 -41
Contract jobs citing ITSM 79 93 57
As % of all contract IT jobs advertised in the North West 1.39% 1.36% 0.67%
As % of the Processes & Methodologies category 1.71% 1.62% 0.82%
Number of daily rates quoted 55 76 34
North West median daily rate £350 £336 £400
Median daily rate % change year-on-year +4.09% -15.94% -25.23%
10th Percentile £160 £250 £128
90th Percentile £595 £575 £534
England median daily rate £425 £403 £413
% change year-on-year +5.59% -2.42% +3.13%
Number of hourly rates quoted 5 0 6
North West median hourly rate £13.00 - £30.15
10th Percentile £12.40 - £22.87
90th Percentile £26.20 - £36.09
England median hourly rate £15.11 £15.00 £21.49
% change year-on-year +0.72% -30.19% +53.04%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4624 5727 6938
As % of all contract IT jobs advertised in the North West 81.08% 83.79% 81.23%
Number of daily rates quoted 2961 3686 4208
North West median daily rate £400 £400 £400
10th Percentile £263 £263 £255
90th Percentile £588 £556 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 205 166 282
North West median hourly rate £25.12 £22.00 £30.52
Median hourly rate % change year-on-year +14.18% -27.92% +74.40%
10th Percentile £11.52 £11.79 £12.37
90th Percentile £53.00 £53.00 £52.47
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the North West.

Contractor daily rate trend for ITSM in the North West

ITSM
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing ITSM in the North West over the 6 months to 23 November 2017.

Contractor daily rate histogram for ITSM in the North West

ITSM
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the North West.

Contractor hourly rate trend for ITSM in the North West

ITSM
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing ITSM in the North West over the 6 months to 23 November 2017.

Contractor hourly rate histogram for ITSM in the North West

ITSM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +36 44 £438 +34.62% 4
Merseyside +11 15 £330 +32.00%
Cheshire -11 13 £419 +7.37% 3
Cumbria - 3 £375 -
Lancashire -15 1 £588 +70.91%
ITSM
England

For the 6 months to 23 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for ITSM.

1 62 (78.48%) ITIL
2 41 (51.90%) Service Management
3 28 (35.44%) PRINCE2
4 26 (32.91%) ServiceNow
5 25 (31.65%) Finance
6 16 (20.25%) Incident Management
7 15 (18.99%) Change Management
8 14 (17.72%) Service Design
9 13 (16.46%) ITIL V2
9 13 (16.46%) Back Office
10 12 (15.19%) Windows
10 12 (15.19%) ITIL V3
11 11 (13.92%) Enterprise Architecture
11 11 (13.92%) PRINCE2 Practitioner
11 11 (13.92%) Project Management
11 11 (13.92%) Unit4 Business World
11 11 (13.92%) ERP
11 11 (13.92%) Programme Management
12 10 (12.66%) Security Cleared
13 9 (11.39%) SC Cleared
13 9 (11.39%) COBIT
13 9 (11.39%) Stakeholder Management
13 9 (11.39%) Siebel
14 8 (10.13%) JavaScript
14 8 (10.13%) Microsoft
14 8 (10.13%) Workflow
14 8 (10.13%) Banking
14 8 (10.13%) Local Government
15 7 (8.86%) CMDB
15 7 (8.86%) Windows 10

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.80%) CMS
1 3 (3.80%) SharePoint
2 1 (1.27%) IIS
2 1 (1.27%) MS Exchange
Applications
1 6 (7.59%) Microsoft Office
2 5 (6.33%) Microsoft Excel
Business Applications
1 11 (13.92%) Unit4 Business World
2 2 (2.53%) Remedy ITSM
3 1 (1.27%) Maximo
Cloud Services
1 1 (1.27%) Amazon AWS
1 1 (1.27%) G Suite
1 1 (1.27%) IaaS
1 1 (1.27%) Microsoft Azure
1 1 (1.27%) PaaS
Communications & Networking
1 7 (8.86%) DNS
2 5 (6.33%) Remote Desktop
2 5 (6.33%) SNMP
3 3 (3.80%) TCP/IP
4 2 (2.53%) DHCP
5 1 (1.27%) Cisco IOS
5 1 (1.27%) Firewall
5 1 (1.27%) IP Telephony
5 1 (1.27%) ISDN
5 1 (1.27%) LAN
5 1 (1.27%) MPLS
5 1 (1.27%) PBX
5 1 (1.27%) SMS
5 1 (1.27%) SSL
5 1 (1.27%) VLAN
5 1 (1.27%) VoIP
5 1 (1.27%) VPN
5 1 (1.27%) WAN
5 1 (1.27%) Wi-Fi
Database & Business Intelligence
1 1 (1.27%) Relational Database
1 1 (1.27%) SQL Server
Development Applications
1 3 (3.80%) JIRA
General
1 25 (31.65%) Finance
2 13 (16.46%) Back Office
3 8 (10.13%) Banking
3 8 (10.13%) Local Government
4 3 (3.80%) Retail Banking
4 3 (3.80%) Telecoms
5 1 (1.27%) Electronics
5 1 (1.27%) Manufacturing
5 1 (1.27%) Marketing
Job Titles
1 13 (16.46%) Service Manager
2 12 (15.19%) Developer
2 12 (15.19%) IT Manager
2 12 (15.19%) ITIL Manager
2 12 (15.19%) Programme Manager
3 9 (11.39%) IT Services Manager
3 9 (11.39%) ServiceNow Developer
3 9 (11.39%) Support Manager
4 7 (8.86%) ITIL Service Manager
5 6 (7.59%) Architect
5 6 (7.59%) Consultant
5 6 (7.59%) IT Support
5 6 (7.59%) Service Architect
5 6 (7.59%) Transformation Manager
5 6 (7.59%) Transformation Programme Manager
6 5 (6.33%) Analyst
6 5 (6.33%) Head of IT
6 5 (6.33%) Head of Support
6 5 (6.33%) Implementation Consultant
7 4 (5.06%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 6 (7.59%) REST
1 6 (7.59%) SOAP
1 6 (7.59%) Web Services
2 4 (5.06%) HTML
3 3 (3.80%) CSS
4 1 (1.27%) .NET
4 1 (1.27%) AngularJS
4 1 (1.27%) Twitter Bootstrap
4 1 (1.27%) XML
Miscellaneous
1 7 (8.86%) CMDB
2 5 (6.33%) Analytical Skills
3 4 (5.06%) Data Centre
4 3 (3.80%) Management Information System
5 2 (2.53%) Greenfield Project
6 1 (1.27%) Computer Science
6 1 (1.27%) NHS
6 1 (1.27%) Public Cloud
6 1 (1.27%) Smartphone
Operating Systems
1 12 (15.19%) Windows
2 7 (8.86%) Windows 10
3 5 (6.33%) Unix
4 3 (3.80%) Mac OS
4 3 (3.80%) Windows 7
5 2 (2.53%) Windows XP
6 1 (1.27%) Android
6 1 (1.27%) Apple iOS
6 1 (1.27%) Windows Server
Processes & Methodologies
1 62 (78.48%) ITIL
2 41 (51.90%) Service Management
3 28 (35.44%) PRINCE2
4 16 (20.25%) Incident Management
5 15 (18.99%) Change Management
6 14 (17.72%) Service Design
7 13 (16.46%) ITIL V2
8 12 (15.19%) ITIL V3
9 11 (13.92%) Enterprise Architecture
9 11 (13.92%) ERP
9 11 (13.92%) Programme Management
9 11 (13.92%) Project Management
10 9 (11.39%) Stakeholder Management
11 8 (10.13%) Workflow
12 7 (8.86%) Agile Software Development
12 7 (8.86%) Configuration Management
12 7 (8.86%) Service Delivery
13 6 (7.59%) Data Integration
14 5 (6.33%) Operations Management
14 5 (6.33%) Supplier Management
Programming Languages
1 8 (10.13%) JavaScript
2 7 (8.86%) SQL
3 5 (6.33%) PowerShell
3 5 (6.33%) Shell Script
4 1 (1.27%) C
4 1 (1.27%) PHP
Qualifications
1 11 (13.92%) PRINCE2 Practitioner
2 10 (12.66%) Security Cleared
3 9 (11.39%) SC Cleared
4 5 (6.33%) ITIL Certification
5 4 (5.06%) Cisco Certification
5 4 (5.06%) CISM
5 4 (5.06%) CISSP
6 3 (3.80%) CCNA
6 3 (3.80%) Degree
7 2 (2.53%) A+ Certification
7 2 (2.53%) CCNP
7 2 (2.53%) ITIL Foundation Certificate
8 1 (1.27%) CCDP
8 1 (1.27%) CCIE
8 1 (1.27%) Chartered Engineer
8 1 (1.27%) Computer Science Degree
8 1 (1.27%) ISEB
8 1 (1.27%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 9 (11.39%) COBIT
2 7 (8.86%) SLA
3 3 (3.80%) ISO/IEC 27001
4 2 (2.53%) PMO
5 1 (1.27%) Data Quality
5 1 (1.27%) ISO/IEC 20000
System Software
1 4 (5.06%) Active Directory
1 4 (5.06%) Firmware
2 2 (2.53%) Microsoft App-V
2 2 (2.53%) XenApp
2 2 (2.53%) XenDesktop
Systems Management
1 3 (3.80%) Nagios
2 2 (2.53%) SCCM
3 1 (1.27%) OpenView Configuration Management
3 1 (1.27%) SCOM
3 1 (1.27%) WSUS
Vendors
1 26 (32.91%) ServiceNow
2 9 (11.39%) Siebel
3 8 (10.13%) Microsoft
4 6 (7.59%) Snow
5 4 (5.06%) Cisco
5 4 (5.06%) Dell
5 4 (5.06%) HP
5 4 (5.06%) LANDesk
6 3 (3.80%) AppDynamics
6 3 (3.80%) Splunk
7 2 (2.53%) AppSense
7 2 (2.53%) Citrix
7 2 (2.53%) Remedy
8 1 (1.27%) Apple
8 1 (1.27%) Google
8 1 (1.27%) SAP