Period
to 19 August 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North West
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 67 80 74
Rank change year-on-year +13 -6 +22
Contract jobs citing Service Management 180 139 201
As % of all contract IT jobs advertised in the North West 2.96% 2.41% 2.68%
As % of the Processes & Methodologies category 3.50% 2.91% 3.20%
Number of daily rates quoted 110 111 118
North West median daily rate £400 £351 £400
Median daily rate % change year-on-year +14.12% -12.38% -
10th Percentile £195 £115 £205
90th Percentile £574 £538 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 12 3 7
North West median hourly rate £29.00 £55.00 £15.25
Median hourly rate % change year-on-year -47.27% +260.66% -9.44%
10th Percentile £15.28 £25.94 £12.55
90th Percentile £55.50 £55.00 £75.25
England median hourly rate £17.34 £14.40 £14.25
% change year-on-year +20.38% +1.05% -10.94%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 5,148 4,772 6,275
As % of all contract IT jobs advertised in the North West 84.56% 82.62% 83.76%
Number of daily rates quoted 3,261 2,916 3,901
North West median daily rate £400 £400 £400
10th Percentile £263 £263 £260
90th Percentile £575 £550 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +3.66%
Number of hourly rates quoted 251 200 185
North West median hourly rate £23.65 £35.00 £27.00
Median hourly rate % change year-on-year -32.43% +29.63% -5.63%
10th Percentile £11.25 £11.75 £12.12
90th Percentile £51.25 £52.55 £52.30
England median hourly rate £21.50 £24.00 £23.00
% change year-on-year -10.42% +4.35% +6.73%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 6 months to 19 August 2018.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Management in the North West over the 6 months to 19 August 2018.

Contractor hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 19 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 99 £394 +12.50% 19
Cheshire +1 38 £361 +20.22% 6
Lancashire -4 18 £475 +11.76% 7
Merseyside +5 9 £375 -6.25% 4
Cumbria 0 9 - -
Service Management
England

For the 6 months to 19 August 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Management.

1 127 (70.56%) ITIL
2 48 (26.67%) ITSM
3 35 (19.44%) Microsoft
4 33 (18.33%) Change Management
4 33 (18.33%) Analytical Skills
5 31 (17.22%) Agile Software Development
5 31 (17.22%) ITIL V3
6 29 (16.11%) Problem Management
6 29 (16.11%) Finance
7 28 (15.56%) Windows
8 27 (15.00%) Incident Management
9 25 (13.89%) ServiceNow
10 24 (13.33%) Problem-Solving
11 22 (12.22%) Service Design
11 22 (12.22%) Service Delivery
12 20 (11.11%) Stakeholder Management
12 20 (11.11%) Degree
13 19 (10.56%) Disaster Recovery
14 18 (10.00%) Risk Management
15 17 (9.44%) Cisco Certification
15 17 (9.44%) Active Directory
15 17 (9.44%) Cisco
15 17 (9.44%) Security Cleared
15 17 (9.44%) DevOps
16 16 (8.89%) ITIL Foundation Certificate
16 16 (8.89%) SFIA
16 16 (8.89%) Continuous Improvement
16 16 (8.89%) Management Information System
17 15 (8.33%) Business Continuity
17 15 (8.33%) ITIL Certification

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.78%) OpenStack
1 5 (2.78%) SAS
2 4 (2.22%) MS Exchange
3 3 (1.67%) Skype for Business
4 2 (1.11%) IBM Notes
4 2 (1.11%) SharePoint
5 1 (0.56%) Blackberry Enterprise Server
5 1 (0.56%) CICS
5 1 (0.56%) Confluence
5 1 (0.56%) IIS
5 1 (0.56%) NetWeaver
Applications
1 10 (5.56%) Microsoft Office
2 8 (4.44%) Microsoft Excel
2 8 (4.44%) Microsoft PowerPoint
3 2 (1.11%) Microsoft Project
4 1 (0.56%) MS Visio
Business Applications
1 1 (0.56%) Dynamics AX
1 1 (0.56%) Dynamics CRM
1 1 (0.56%) Finacle
1 1 (0.56%) Oracle EBS
1 1 (0.56%) SAP CO
1 1 (0.56%) SAP CRM
1 1 (0.56%) SAP FI
1 1 (0.56%) SAP FI/CO
1 1 (0.56%) SAP MM
1 1 (0.56%) SAP SD
1 1 (0.56%) SAP SM
Cloud Services
1 13 (7.22%) Office 365
2 11 (6.11%) Microsoft Azure
2 11 (6.11%) SaaS
3 7 (3.89%) PaaS
4 5 (2.78%) IaaS
5 1 (0.56%) iPaaS
Communications & Networking
1 14 (7.78%) Firewall
2 11 (6.11%) LAN
2 11 (6.11%) WAN
3 8 (4.44%) DHCP
3 8 (4.44%) DNS
3 8 (4.44%) TCP/IP
3 8 (4.44%) VPN
4 5 (2.78%) Network Security
5 4 (2.22%) Cisco ASA
5 4 (2.22%) Cisco IOS
5 4 (2.22%) Internet
5 4 (2.22%) IP Telephony
5 4 (2.22%) ISDN
5 4 (2.22%) MPLS
5 4 (2.22%) PBX
5 4 (2.22%) SSL
5 4 (2.22%) VLAN
5 4 (2.22%) VoIP
5 4 (2.22%) Wi-Fi
6 3 (1.67%) F5 BIG-IP LTM
Database & Business Intelligence
1 6 (3.33%) DB2
1 6 (3.33%) SQL Server
2 5 (2.78%) MongoDB
3 4 (2.22%) SQL Server 2016
4 3 (1.67%) Oracle Reports
5 2 (1.11%) EDRMS
5 2 (1.11%) Oracle Database
5 2 (1.11%) SAP HANA
6 1 (0.56%) Oracle Database 10g
6 1 (0.56%) Oracle Database 11g
6 1 (0.56%) Oracle9i Database
Development Applications
1 4 (2.22%) JIRA
2 1 (0.56%) Atlassian Bamboo
2 1 (0.56%) Bitbucket
2 1 (0.56%) eggPlant
2 1 (0.56%) HP UFT
2 1 (0.56%) MSI
2 1 (0.56%) Oracle APEX
2 1 (0.56%) SonarQube
2 1 (0.56%) Visual Studio
General
1 29 (16.11%) Finance
2 13 (7.22%) Banking
3 8 (4.44%) Telecoms
4 7 (3.89%) Billing
5 4 (2.22%) Law
6 2 (1.11%) Investment Banking
7 1 (0.56%) Games
7 1 (0.56%) Legal
7 1 (0.56%) Local Government
7 1 (0.56%) Publishing
Job Titles
1 32 (17.78%) Analyst
2 29 (16.11%) Service Manager
3 17 (9.44%) Service Analyst
4 12 (6.67%) Network Engineer
5 11 (6.11%) Consultant
5 11 (6.11%) IT Manager
6 9 (5.00%) Delivery Manager
6 9 (5.00%) Senior Manager
7 8 (4.44%) Architect
8 7 (3.89%) Business Analyst
8 7 (3.89%) Network Security Engineer
8 7 (3.89%) Security Engineer
8 7 (3.89%) Service Desk Analyst
8 7 (3.89%) Transition Manager
9 6 (3.33%) Automation Analyst
9 6 (3.33%) IT Services Manager
9 6 (3.33%) Security Consultant
9 6 (3.33%) Service Transition Manager
10 5 (2.78%) Developer
10 5 (2.78%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 6 (3.33%) Web Services
2 5 (2.78%) .NET
3 4 (2.22%) XML
4 3 (1.67%) ASP.NET
4 3 (1.67%) HTML
4 3 (1.67%) REST
5 2 (1.11%) AngularJS
5 2 (1.11%) ASP.NET Web API
5 2 (1.11%) CSS
5 2 (1.11%) SAP Basis
5 2 (1.11%) Velocity
6 1 (0.56%) .NET Framework
6 1 (0.56%) HTML5
6 1 (0.56%) jQuery
6 1 (0.56%) JSON
6 1 (0.56%) LDAP
6 1 (0.56%) LINQ
6 1 (0.56%) Oracle Streams
6 1 (0.56%) WCF
6 1 (0.56%) XSLT
Miscellaneous
1 33 (18.33%) Analytical Skills
2 16 (8.89%) Management Information System
3 14 (7.78%) Data Centre
3 14 (7.78%) User Experience
4 7 (3.89%) Computer Science
5 6 (3.33%) Blackberry
5 6 (3.33%) CMDB
5 6 (3.33%) NHS
6 4 (2.22%) Driving Licence
6 4 (2.22%) Smartphone
7 3 (1.67%) iPhone
8 2 (1.11%) Replication
8 2 (1.11%) Security Operations Centre
8 2 (1.11%) Social Media
8 2 (1.11%) Video Conferencing
8 2 (1.11%) Virtual Team
9 1 (0.56%) PKI
9 1 (0.56%) Public Cloud
9 1 (0.56%) Self-Motivation
9 1 (0.56%) Tandem
Operating Systems
1 28 (15.56%) Windows
2 11 (6.11%) Linux
3 7 (3.89%) Windows Server
4 3 (1.67%) Mac OS
4 3 (1.67%) Unix
5 2 (1.11%) AIX
5 2 (1.11%) SUSE
5 2 (1.11%) Windows 10
5 2 (1.11%) Windows 7
6 1 (0.56%) Red Hat Enterprise Linux
6 1 (0.56%) Solaris
6 1 (0.56%) Windows NT
6 1 (0.56%) Windows XP
Processes & Methodologies
1 127 (70.56%) ITIL
2 48 (26.67%) ITSM
3 33 (18.33%) Change Management
4 31 (17.22%) Agile Software Development
4 31 (17.22%) ITIL V3
5 29 (16.11%) Problem Management
6 27 (15.00%) Incident Management
7 24 (13.33%) Problem-Solving
8 22 (12.22%) Service Delivery
8 22 (12.22%) Service Design
9 20 (11.11%) Stakeholder Management
10 19 (10.56%) Disaster Recovery
11 18 (10.00%) Risk Management
12 17 (9.44%) DevOps
13 16 (8.89%) Continuous Improvement
13 16 (8.89%) SFIA
14 15 (8.33%) Business Continuity
15 14 (7.78%) Configuration Management
16 13 (7.22%) PRINCE2
16 13 (7.22%) Project Management
Programming Languages
1 7 (3.89%) SQL
2 4 (2.22%) C
2 4 (2.22%) C#
2 4 (2.22%) JavaScript
3 3 (1.67%) Java
4 2 (1.11%) PowerShell
5 1 (0.56%) T-SQL
5 1 (0.56%) XPath
Qualifications
1 20 (11.11%) Degree
2 17 (9.44%) Cisco Certification
2 17 (9.44%) Security Cleared
3 16 (8.89%) ITIL Foundation Certificate
4 15 (8.33%) ITIL Certification
5 14 (7.78%) CCNP
6 11 (6.11%) CCNA
7 9 (5.00%) SC Cleared
8 7 (3.89%) ISEB
9 5 (2.78%) CCDP
9 5 (2.78%) Chartered Engineer
9 5 (2.78%) CISM
9 5 (2.78%) CISSP
9 5 (2.78%) Microsoft Certification
9 5 (2.78%) PRINCE2 Certification
10 4 (2.22%) Computer Science Degree
10 4 (2.22%) ISTQB Foundation Certification
10 4 (2.22%) PRINCE2 Practitioner
11 3 (1.67%) BPSS Clearance
11 3 (1.67%) MCITP
Quality Assurance & Compliance
1 9 (5.00%) SLA
2 7 (3.89%) GDPR
3 6 (3.33%) QA
4 3 (1.67%) ISO/IEC 27001
5 2 (1.11%) P3O
6 1 (0.56%) HMG Security Policy Framework
6 1 (0.56%) ISO/IEC 20000
6 1 (0.56%) PMO
System Software
1 17 (9.44%) Active Directory
2 5 (2.78%) Hyper-V
2 5 (2.78%) ProxySG
2 5 (2.78%) Virtual Machines
3 2 (1.11%) VMware Infrastructure
4 1 (0.56%) Microsoft App-V
4 1 (0.56%) Terminal Server
Systems Management
1 5 (2.78%) SCCM
2 4 (2.22%) Failover Clustering
2 4 (2.22%) ServiceCenter
3 3 (1.67%) Microsoft Intune
3 3 (1.67%) Opscode Chef
3 3 (1.67%) Puppet
3 3 (1.67%) Single Sign-On
3 3 (1.67%) Systems Management Server (SMS)
4 2 (1.11%) Forefront Identity Manager
4 2 (1.11%) Grafana
4 2 (1.11%) Prometheus
4 2 (1.11%) ZABBIX
5 1 (0.56%) Data Guard
5 1 (0.56%) Enterprise Manager Cloud Control
5 1 (0.56%) HP ALM
5 1 (0.56%) Oracle Flashback
5 1 (0.56%) Oracle RMAN
5 1 (0.56%) SCOM
Vendors
1 35 (19.44%) Microsoft
2 25 (13.89%) ServiceNow
3 17 (9.44%) Cisco
4 10 (5.56%) Oracle
5 9 (5.00%) HP
6 6 (3.33%) Citrix
7 5 (2.78%) Blue Coat
7 5 (2.78%) Informatica
7 5 (2.78%) Juniper
8 4 (2.22%) Capita
8 4 (2.22%) McAfee
9 3 (1.67%) Dell
9 3 (1.67%) F5
10 2 (1.11%) Clearswift
10 2 (1.11%) Lotus
10 2 (1.11%) M86 Security
10 2 (1.11%) Micro Focus
10 2 (1.11%) NetApp
10 2 (1.11%) SAP
10 2 (1.11%) VMware