The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Management
England / North West
Rank 80 76 63
Rank change year-on-year -4 -13  
Contract jobs citing Service Management 57 84 90
As % of all contract IT jobs advertised in the North West 2.23% 2.20% 2.57%
As % of the Processes & Methodologies category 2.70% 2.67% 3.27%
Number of daily rates quoted 44 41 43
Median daily rate £350 £338 £350
Median daily rate % change year-on-year +3.70% -3.57%  
90% offered a daily rate of more than £165 £198 £125
10% offered a daily rate of more than £600 £450 £520
UK excluding London median daily rate £405 £395 £358
% change year-on-year +2.53% +10.48%  
Number of hourly rates quoted 1 2 4
Median hourly rate £22.90 £40.00 £49.50
Median hourly rate % change year-on-year -42.75% -19.19%  
UK excluding London median hourly rate £15.70 £14.00 £14.38
% change year-on-year +12.14% -2.60%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North West
Contract job vacancies with a requirement for process and methodology skills 2110 3146 2752
As % of all contract IT job vacancies advertised in the North West 82.42% 82.42% 78.72%
Number of daily rates quoted 1335 1901 1508
Median daily rate £400 £400 £400
90% offered a daily rate of more than £283 £290 £275
10% offered a daily rate of more than £550 £538 £550
UK excluding London median daily rate £410 £400 £399
% change year-on-year +2.50% +0.29%  
Number of hourly rates quoted 107 126 127
Median hourly rate £40.00 £38.00 £40.00
Median hourly rate % change year-on-year +5.26% -5.00%  
90% offered a hourly rate of more than £16.00 £16.25 £13.00
10% offered a hourly rate of more than £50.80 £50.00 £60.00
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

Service Management
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 3 months to 23 March 2017.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +18 34 £325 - 15
Merseyside +2 9 £425 +68.31% 4
Lancashire +18 5 £625 +85.18%
Cheshire +2 4 £140 -67.05% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 23 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 110 (62.86%) ITIL
2 42 (24.00%) Microsoft
3 39 (22.29%) Change Management
4 37 (21.14%) ITSM
5 33 (18.86%) Windows
6 31 (17.71%) Problem Management
7 30 (17.14%) MS Excel
8 28 (16.00%) Analytical Skills
9 27 (15.43%) Cybersecurity
9 27 (15.43%) Security Cleared
9 27 (15.43%) Linux
10 26 (14.86%) Agile Software Development
10 26 (14.86%) Release Management
11 25 (14.29%) Degree
12 22 (12.57%) Risk Management
13 21 (12.00%) SC Cleared
13 21 (12.00%) Security Operations
14 19 (10.86%) Project Management
14 19 (10.86%) PRINCE2
14 19 (10.86%) Finance
14 19 (10.86%) Incident Management
15 18 (10.29%) AIX
15 18 (10.29%) Windows XP
15 18 (10.29%) SLA
16 17 (9.71%) WAN
16 17 (9.71%) Banking
16 17 (9.71%) Data Management
16 17 (9.71%) Data Centre
16 17 (9.71%) PaaS
16 17 (9.71%) IaaS

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (6.86%) WebSphere
2 10 (5.71%) IBM Notes
3 6 (3.43%) MS Exchange
4 4 (2.29%) Exchange Server 2010
5 2 (1.14%) Tomcat
6 1 (0.57%) Apache
6 1 (0.57%) CMS
6 1 (0.57%) IIS
6 1 (0.57%) SharePoint
Applications
1 30 (17.14%) MS Excel
2 13 (7.43%) MS Office
2 13 (7.43%) MS PowerPoint
3 6 (3.43%) MS Visio
4 2 (1.14%) MS Project
Business Applications
1 2 (1.14%) SAP Oil and Gas
Cloud Services
1 17 (9.71%) IaaS
1 17 (9.71%) PaaS
2 16 (9.14%) SaaS
3 2 (1.14%) Microsoft Azure
3 2 (1.14%) Office 365
4 1 (0.57%) Cloud Computing
Communications & Networking
1 17 (9.71%) WAN
2 16 (9.14%) LAN
3 12 (6.86%) Wi-Fi
4 10 (5.71%) DNS
5 6 (3.43%) DHCP
6 5 (2.86%) LDAP
6 5 (2.86%) Network Security
7 4 (2.29%) Ethernet
7 4 (2.29%) VoIP
7 4 (2.29%) Wireless
8 3 (1.71%) Firewall
8 3 (1.71%) Internet
9 2 (1.14%) Broadband
9 2 (1.14%) Cisco IOS
9 2 (1.14%) SSL
9 2 (1.14%) TCP/IP
9 2 (1.14%) VLAN
9 2 (1.14%) VPN
10 1 (0.57%) NAS
10 1 (0.57%) NetScaler
Database & Business Intelligence
1 4 (2.29%) SQL Server
2 3 (1.71%) Oracle Database
3 2 (1.14%) Electronic Patient Records
3 2 (1.14%) SQL Server Reporting Services
4 1 (0.57%) Data Mart
4 1 (0.57%) Data Warehouse
4 1 (0.57%) MS Access
4 1 (0.57%) MySQL
4 1 (0.57%) Oracle Database 12c
4 1 (0.57%) SQL Server 2000
4 1 (0.57%) SQL Server 2005
4 1 (0.57%) SQL Server 2008
4 1 (0.57%) SQL Server 2012
4 1 (0.57%) SQL Server Analysis Services
4 1 (0.57%) SQL Server Integration Services
Development Applications
1 2 (1.14%) Ant
1 2 (1.14%) Git (software)
1 2 (1.14%) Gradle
1 2 (1.14%) Maven
1 2 (1.14%) StarTeam
1 2 (1.14%) Team Foundation Server
1 2 (1.14%) Visual Studio Team System
General
1 19 (10.86%) Finance
2 17 (9.71%) Banking
3 4 (2.29%) Legal
3 4 (2.29%) Manufacturing
3 4 (2.29%) Retail
3 4 (2.29%) Telecoms
4 3 (1.71%) Marketing
5 2 (1.14%) Back Office
5 2 (1.14%) Electronics
5 2 (1.14%) French Language
5 2 (1.14%) German Language
5 2 (1.14%) Law
6 1 (0.57%) Pharmaceutical
Job Titles
1 50 (28.57%) Analyst
2 21 (12.00%) Service Analyst
3 19 (10.86%) Service Manager
4 18 (10.29%) Service Desk Analyst
5 16 (9.14%) Architect
6 15 (8.57%) Operations Engineer
7 12 (6.86%) 1st Line Service Desk Analyst
7 12 (6.86%) Infrastructure Architect
8 11 (6.29%) Head of Cybersecurity
8 11 (6.29%) Head of Security
9 9 (5.14%) Head of Operations
9 9 (5.14%) Senior Operations Engineer
9 9 (5.14%) Systems Engineer
10 8 (4.57%) ITIL Manager
10 8 (4.57%) Operations Manager
11 7 (4.00%) Support Analyst
12 6 (3.43%) Business Analyst
12 6 (3.43%) Operations Analyst
12 6 (3.43%) Operations Support Analyst
12 6 (3.43%) Security Manager
Libraries, Frameworks & Software Standards
1 7 (4.00%) Regular Expression
2 4 (2.29%) Memcached
3 2 (1.14%) .NET
4 1 (0.57%) ASP.NET
4 1 (0.57%) LAMP
4 1 (0.57%) SOAP
4 1 (0.57%) Web Services
Miscellaneous
1 28 (16.00%) Analytical Skills
2 17 (9.71%) Data Centre
3 14 (8.00%) Management Information System
4 12 (6.86%) Tandem
5 9 (5.14%) Security Operations Centre
6 7 (4.00%) Computer Science
7 5 (2.86%) NHS
7 5 (2.86%) User Experience
8 4 (2.29%) CMDB
8 4 (2.29%) Distributed Denial-of-Service
9 3 (1.71%) Online Banking
10 2 (1.14%) Data Protection Act
10 2 (1.14%) Life Science
10 2 (1.14%) PACS
11 1 (0.57%) Blackberry
11 1 (0.57%) Data Structures
11 1 (0.57%) Digital Media
11 1 (0.57%) Oracle Licensing
11 1 (0.57%) Smartphone
Operating Systems
1 33 (18.86%) Windows
2 27 (15.43%) Linux
3 18 (10.29%) AIX
3 18 (10.29%) Windows XP
4 13 (7.43%) Windows 2000
5 12 (6.86%) Unix
6 7 (4.00%) Red Hat Enterprise Linux
6 7 (4.00%) Windows Server 2003
6 7 (4.00%) Windows Server 2008
7 6 (3.43%) HPUX
7 6 (3.43%) Solaris
7 6 (3.43%) Windows Server
8 5 (2.86%) VME
9 2 (1.14%) Windows 7
9 2 (1.14%) Windows Server 2012
10 1 (0.57%) Android
10 1 (0.57%) Apple iOS
10 1 (0.57%) CentOS
10 1 (0.57%) Windows 10
10 1 (0.57%) Windows Vista
Processes & Methodologies
1 110 (62.86%) ITIL
2 39 (22.29%) Change Management
3 37 (21.14%) ITSM
4 31 (17.71%) Problem Management
5 27 (15.43%) Cybersecurity
6 26 (14.86%) Agile Software Development
6 26 (14.86%) Release Management
7 22 (12.57%) Risk Management
8 21 (12.00%) Security Operations
9 19 (10.86%) Incident Management
9 19 (10.86%) PRINCE2
9 19 (10.86%) Project Management
10 17 (9.71%) Data Management
11 16 (9.14%) Disaster Recovery
12 14 (8.00%) ITIL V3
12 14 (8.00%) Open Source
13 13 (7.43%) Service Delivery
14 12 (6.86%) Capacity Planning
14 12 (6.86%) Network Architecture
14 12 (6.86%) Stakeholder Management
Programming Languages
1 11 (6.29%) Perl
2 10 (5.71%) Java
2 10 (5.71%) PowerShell
2 10 (5.71%) SQL
3 8 (4.57%) VBScript
4 6 (3.43%) Bourne shell
4 6 (3.43%) Korn
4 6 (3.43%) PHP
5 4 (2.29%) Bash Shell
6 3 (1.71%) C
7 1 (0.57%) JavaScript
7 1 (0.57%) PL/SQL
7 1 (0.57%) T-SQL
7 1 (0.57%) VB.NET
Qualifications
1 27 (15.43%) Security Cleared
2 25 (14.29%) Degree
3 21 (12.00%) SC Cleared
4 12 (6.86%) CISSP
5 9 (5.14%) ITIL Certification
6 6 (3.43%) ISEB
7 5 (2.86%) Cisco Certification
7 5 (2.86%) MCP
8 4 (2.29%) CCNA
8 4 (2.29%) CCNP
9 3 (1.71%) BPSS Clearance
9 3 (1.71%) CCIE
9 3 (1.71%) MCSE
9 3 (1.71%) Microsoft Certification
9 3 (1.71%) PRINCE2 Practitioner
10 2 (1.14%) ISTQB Foundation Certification
11 1 (0.57%) CESG Certified Professional
11 1 (0.57%) Citrix Certification
11 1 (0.57%) DBS Check
11 1 (0.57%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (10.29%) SLA
2 5 (2.86%) COBIT
3 4 (2.29%) Disclosure Scotland
4 3 (1.71%) Sarbanes-Oxley
5 1 (0.57%) BS25999
5 1 (0.57%) COSO
5 1 (0.57%) GxP
5 1 (0.57%) PMO
5 1 (0.57%) QA
System Software
1 14 (8.00%) Active Directory
2 4 (2.29%) iptables
2 4 (2.29%) Postfix
2 4 (2.29%) Squid
2 4 (2.29%) Varnish
2 4 (2.29%) XenApp
3 3 (1.71%) VMware Infrastructure
3 3 (1.71%) vSphere
4 1 (0.57%) MetaFrame
4 1 (0.57%) VMware ESX
4 1 (0.57%) VMware Workstation
Systems Management
1 10 (5.71%) Systems Management Server (SMS)
2 8 (4.57%) Tivoli
3 6 (3.43%) HP SiteScope
3 6 (3.43%) Netcool
3 6 (3.43%) SCOM
4 4 (2.29%) Nagios
5 3 (1.71%) Microsoft Clustering
5 3 (1.71%) SCCM
6 2 (1.14%) Tivoli Monitoring
7 1 (0.57%) AirWatch
7 1 (0.57%) Norton AntiVirus
7 1 (0.57%) OpenView
7 1 (0.57%) SCOrch
7 1 (0.57%) SCSM
Vendors
1 42 (24.00%) Microsoft
2 11 (6.29%) Citrix
3 10 (5.71%) Lotus
3 10 (5.71%) ServiceNow
4 9 (5.14%) IBM
4 9 (5.14%) VMware
5 7 (4.00%) HP
5 7 (4.00%) Red Hat
6 6 (3.43%) CA
7 5 (2.86%) Apple
7 5 (2.86%) ICL
8 4 (2.29%) Cisco
8 4 (2.29%) Oracle
9 3 (1.71%) CommVault
9 3 (1.71%) Fujitsu
9 3 (1.71%) NetApp
10 2 (1.14%) AppDynamics
10 2 (1.14%) Guidewire
10 2 (1.14%) Lumension
10 2 (1.14%) NetIQ
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