Period
to 16 July 2019

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North West
6 months to
16 Jul 2019
Same period 2018 Same period 2017
Rank 71 67 81
Rank change year-on-year -4 +14 -12
Contract jobs citing Service Management 151 195 125
As % of all contract IT jobs advertised in the North West 2.84% 3.16% 2.21%
As % of the Processes & Methodologies category 3.32% 3.69% 2.66%
Number of daily rates quoted 70 115 99
North West median daily rate £400 £400 £350
Median daily rate % change year-on-year - +14.29% -13.04%
10th Percentile £187 £177 £135
90th Percentile £526 £623 £500
England median daily rate £450 £450 £438
% change year-on-year - +2.86% +2.94%
Number of hourly rates quoted 13 16 4
North West median hourly rate £17.00 £29.00 £38.95
Median hourly rate % change year-on-year -41.38% -25.55% -18.00%
10th Percentile £11.25 £14.63 £19.93
90th Percentile £53.00 £76.25 £55.00
England median hourly rate £16.50 £17.50 £14.50
% change year-on-year -5.71% +20.69% +3.57%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4,543 5,287 4,693
As % of all contract IT jobs advertised in the North West 85.54% 85.79% 83.00%
Number of daily rates quoted 2,970 3,318 2,867
North West median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - -
10th Percentile £263 £263 £250
90th Percentile £600 £575 £543
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 166 257 221
North West median hourly rate £25.34 £23.75 £36.00
Median hourly rate % change year-on-year +6.67% -34.03% +28.57%
10th Percentile £12.92 £11.17 £11.75
90th Percentile £53.38 £53.50 £52.50
England median hourly rate £25.00 £22.00 £25.00
% change year-on-year +13.64% -12.00% +5.26%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 6 months to 16 July 2019.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Management in the North West over the 6 months to 16 July 2019.

Contractor hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 16 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -25 53 £425 +11.48% 43
Cheshire +24 48 £350 -4.19% 11
Merseyside +14 29 £450 +12.50% 4
Lancashire -12 13 £231 -51.30% 6
Cumbria -7 4 £438 - 2
Service Management
England

For the 6 months to 16 July 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Management.

1 91 (60.26%) ITIL
2 47 (31.13%) Microsoft
3 33 (21.85%) Agile Software Development
4 30 (19.87%) SQL
5 29 (19.21%) .NET
6 27 (17.88%) Windows
6 27 (17.88%) CRM
6 27 (17.88%) ITSM
7 26 (17.22%) Dynamics CRM
7 26 (17.22%) Office 365
8 24 (15.89%) ServiceNow
8 24 (15.89%) Dynamics 365
8 24 (15.89%) Change Management
9 23 (15.23%) Management Information System
9 23 (15.23%) C#
9 23 (15.23%) Finance
9 23 (15.23%) Case Management
10 20 (13.25%) SharePoint
10 20 (13.25%) User Experience
11 19 (12.58%) Workflow
12 18 (11.92%) Problem Management
12 18 (11.92%) Microsoft Azure
13 17 (11.26%) Incident Management
13 17 (11.26%) Service Delivery
14 16 (10.60%) Configuration Management
14 16 (10.60%) Cisco
14 16 (10.60%) Service Design
15 15 (9.93%) Analytical Skills
15 15 (9.93%) Continuous Integration
15 15 (9.93%) Data Modelling

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (13.25%) SharePoint
2 10 (6.62%) MS Exchange
3 9 (5.96%) IBM Notes
4 6 (3.97%) Blackberry Enterprise Server
5 4 (2.65%) IIS
5 4 (2.65%) Skype for Business
6 3 (1.99%) SharePoint 2013
7 2 (1.32%) Confluence
8 1 (0.66%) Exchange Server 2010
Applications
1 13 (8.61%) Microsoft Office
2 7 (4.64%) Microsoft Excel
3 4 (2.65%) Microsoft PowerPoint
Business Applications
1 26 (17.22%) Dynamics CRM
2 3 (1.99%) Remedy ITSM
Cloud Services
1 26 (17.22%) Office 365
2 24 (15.89%) Dynamics 365
3 18 (11.92%) Microsoft Azure
4 14 (9.27%) Amazon AWS
5 3 (1.99%) PaaS
5 3 (1.99%) SaaS
5 3 (1.99%) Slack
6 1 (0.66%) BrowserStack
6 1 (0.66%) IaaS
6 1 (0.66%) Power Platform
6 1 (0.66%) Serverless
Communications & Networking
1 9 (5.96%) DNS
2 8 (5.30%) TCP/IP
2 8 (5.30%) VPN
3 7 (4.64%) Firewall
3 7 (4.64%) WAN
4 6 (3.97%) Cisco IOS
4 6 (3.97%) DHCP
4 6 (3.97%) LAN
5 5 (3.31%) SSL
6 4 (2.65%) Skype
6 4 (2.65%) VoIP
7 3 (1.99%) Ethernet
7 3 (1.99%) F5 BIG-IP GTM
7 3 (1.99%) F5 BIG-IP LTM
7 3 (1.99%) ISDN
7 3 (1.99%) MPLS
7 3 (1.99%) Multicast
7 3 (1.99%) Network Security
7 3 (1.99%) PBX
7 3 (1.99%) SMS
Database & Business Intelligence
1 7 (4.64%) SQL Server
2 2 (1.32%) Oracle Database
3 1 (0.66%) DB2
3 1 (0.66%) MongoDB
3 1 (0.66%) Oracle Reports
3 1 (0.66%) Power BI
3 1 (0.66%) SQL Server 2008
3 1 (0.66%) SQL Server 2012
3 1 (0.66%) SQL Server 2014
3 1 (0.66%) SQL Server Reporting Services
Development Applications
1 11 (7.28%) Visual Studio
2 3 (1.99%) JIRA
3 2 (1.32%) Bitbucket
4 1 (0.66%) Artifactory
4 1 (0.66%) Atlassian Bamboo
4 1 (0.66%) Burp Suite
4 1 (0.66%) CruiseControl
4 1 (0.66%) Cucumber
4 1 (0.66%) eggPlant
4 1 (0.66%) Git (software)
4 1 (0.66%) HP UFT
4 1 (0.66%) Jasmine
4 1 (0.66%) Jenkins
4 1 (0.66%) JMeter
4 1 (0.66%) LoadRunner
4 1 (0.66%) ReSharper
4 1 (0.66%) Selenium
4 1 (0.66%) SoapUI
4 1 (0.66%) SonarQube
4 1 (0.66%) Subversion
General
1 23 (15.23%) Finance
2 13 (8.61%) Legal
3 11 (7.28%) Banking
4 8 (5.30%) Law
5 4 (2.65%) Investment Banking
5 4 (2.65%) Telecoms
6 3 (1.99%) Financial Institution
7 2 (1.32%) Marketing
8 1 (0.66%) Billing
8 1 (0.66%) Manufacturing
8 1 (0.66%) Retail
Job Titles
1 39 (25.83%) Analyst
2 27 (17.88%) Service Analyst
3 22 (14.57%) Developer
4 20 (13.25%) Service Desk Analyst
5 12 (7.95%) Microsoft Developer
6 10 (6.62%) Architect
7 9 (5.96%) Service Manager
8 8 (5.30%) Network Engineer
9 6 (3.97%) Business Analyst
9 6 (3.97%) CRM Developer
9 6 (3.97%) Team Leader
10 5 (3.31%) Dynamics CRM Developer
11 4 (2.65%) Configuration Manager
11 4 (2.65%) Configuration Specialist
11 4 (2.65%) Designer
11 4 (2.65%) Infrastructure Support
11 4 (2.65%) IT Support
11 4 (2.65%) Programme Manager
11 4 (2.65%) Senior Manager
11 4 (2.65%) Service Architect
Libraries, Frameworks & Software Standards
1 29 (19.21%) .NET
2 11 (7.28%) HTML
2 11 (7.28%) Web Services
3 9 (5.96%) .NET Framework
3 9 (5.96%) Node.js
3 9 (5.96%) RESTful
4 8 (5.30%) CSS
4 8 (5.30%) Twitter Bootstrap
5 2 (1.32%) JSON
5 2 (1.32%) REST
6 1 (0.66%) AngularJS
6 1 (0.66%) ASP.NET Web API
6 1 (0.66%) ASP.NET Web Forms
6 1 (0.66%) LDAP
6 1 (0.66%) LINQ
6 1 (0.66%) SOAP
6 1 (0.66%) WCF
6 1 (0.66%) XML
6 1 (0.66%) XSLT
6 1 (0.66%) YAML
Miscellaneous
1 23 (15.23%) Management Information System
2 20 (13.25%) User Experience
3 15 (9.93%) Analytical Skills
4 11 (7.28%) Blackberry
4 11 (7.28%) CMDB
5 4 (2.65%) Enterprise Storage
5 4 (2.65%) Self-Motivation
6 3 (1.99%) Smartphone
7 2 (1.32%) Cyberthreat
7 2 (1.32%) Internet of Things
7 2 (1.32%) iPhone
7 2 (1.32%) NHS
7 2 (1.32%) SCADA
7 2 (1.32%) Smart Meter
7 2 (1.32%) Smartcard
8 1 (0.66%) Hybrid Cloud
8 1 (0.66%) iPad
8 1 (0.66%) Private Cloud
8 1 (0.66%) Video Conferencing
8 1 (0.66%) Virtual Team
Operating Systems
1 27 (17.88%) Windows
2 12 (7.95%) Windows 10
3 4 (2.65%) Android
3 4 (2.65%) Windows Server
4 2 (1.32%) Linux
4 2 (1.32%) Windows 7
5 1 (0.66%) Apple iOS
5 1 (0.66%) Red Hat Enterprise Linux
Processes & Methodologies
1 91 (60.26%) ITIL
2 33 (21.85%) Agile Software Development
3 27 (17.88%) CRM
3 27 (17.88%) ITSM
4 24 (15.89%) Change Management
5 23 (15.23%) Case Management
6 19 (12.58%) Workflow
7 18 (11.92%) Problem Management
8 17 (11.26%) Incident Management
8 17 (11.26%) Service Delivery
9 16 (10.60%) Configuration Management
9 16 (10.60%) Service Design
10 15 (9.93%) Continuous Integration
10 15 (9.93%) Data Modelling
11 14 (9.27%) API Development
12 13 (8.61%) API Integration
12 13 (8.61%) Problem-Solving
13 12 (7.95%) Continuous Deployment
13 12 (7.95%) Stakeholder Management
14 11 (7.28%) Computer Science
Programming Languages
1 30 (19.87%) SQL
2 23 (15.23%) C#
3 13 (8.61%) JavaScript
4 12 (7.95%) Python
5 10 (6.62%) Java
6 8 (5.30%) Ruby
7 6 (3.97%) Scala
8 4 (2.65%) C
8 4 (2.65%) VBA
9 1 (0.66%) PowerShell
9 1 (0.66%) T-SQL
9 1 (0.66%) XPath
Qualifications
1 13 (8.61%) Degree
2 11 (7.28%) Security Cleared
3 9 (5.96%) Cisco Certification
3 9 (5.96%) MCP
4 8 (5.30%) CCNP
5 7 (4.64%) SC Cleared
6 6 (3.97%) ITIL Certification
7 5 (3.31%) CCNA
8 4 (2.65%) Computer Science Degree
8 4 (2.65%) ISTQB Foundation Certification
9 3 (1.99%) CCIE
9 3 (1.99%) CISSP
9 3 (1.99%) ISEB
10 2 (1.32%) JNCIA
10 2 (1.32%) JNCIP
10 2 (1.32%) JNCIS
10 2 (1.32%) Network+ Certification
11 1 (0.66%) ISTQB
11 1 (0.66%) MCDST
11 1 (0.66%) MOS
Quality Assurance & Compliance
1 9 (5.96%) SLA
2 1 (0.66%) COBIT
2 1 (0.66%) GDPR
2 1 (0.66%) ISO/IEC 20000
2 1 (0.66%) P3O
2 1 (0.66%) QA
2 1 (0.66%) WCAG
System Software
1 11 (7.28%) Active Directory
2 4 (2.65%) Virtual Desktop
2 4 (2.65%) VMware Infrastructure
3 2 (1.32%) ProxySG
4 1 (0.66%) Active Directory Lightweight Directory Services
4 1 (0.66%) XenApp
4 1 (0.66%) XenDesktop
Systems Management
1 10 (6.62%) Systems Management Server (SMS)
2 7 (4.64%) SCCM
3 1 (0.66%) Ansible
3 1 (0.66%) Cisco CUCM
3 1 (0.66%) Cisco UCCX
3 1 (0.66%) Microsoft Clustering
3 1 (0.66%) Microsoft Intune
3 1 (0.66%) Nessus
3 1 (0.66%) Prometheus
3 1 (0.66%) Puppet
3 1 (0.66%) Single Sign-On
Vendors
1 47 (31.13%) Microsoft
2 24 (15.89%) ServiceNow
3 16 (10.60%) Cisco
4 12 (7.95%) Citrix
5 9 (5.96%) Lotus
6 7 (4.64%) Apple
7 5 (3.31%) F5
7 5 (3.31%) Remedy
7 5 (3.31%) VMware
8 4 (2.65%) Dell
8 4 (2.65%) EMC
8 4 (2.65%) Ivanti
8 4 (2.65%) Oracle
9 3 (1.99%) BMC
9 3 (1.99%) iManage
9 3 (1.99%) Progress
9 3 (1.99%) Sony
10 2 (1.32%) CheckPoint
10 2 (1.32%) Juniper
10 2 (1.32%) Palo Alto