Service Management Contracts in the North West

Service Management
England > North West

The table below provides summary statistics for contract job vacancies advertised in the North West requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 3 May 2025, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 75 45 70
Rank change year-on-year -30 +25 -5
Contract jobs citing Service Management 50 105 93
As % of all contract jobs advertised in the North West 2.54% 3.86% 2.93%
As % of the Processes & Methodologies category 2.82% 4.47% 3.24%
Number of daily rates quoted 28 71 69
10th Percentile £309 £375 £296
25th Percentile £433 £424 £400
Median daily rate (50th Percentile) £517 £493 £440
Median % change year-on-year +4.85% +12.05% -4.86%
75th Percentile £719 £538 £588
90th Percentile £825 £715 £610
England median daily rate £525 £525 £500
% change year-on-year - +5.00% -4.31%
Number of hourly rates quoted 4 8 5
10th Percentile £17.67 £15.82 £40.38
25th Percentile £24.96 £16.73 -
Median hourly rate £29.70 £17.72 £65.00
Median % change year-on-year +67.61% -72.74% +420.00%
75th Percentile £40.30 £19.96 -
90th Percentile £58.12 £26.65 -
England median hourly rate £22.14 £17.72 £51.75
% change year-on-year +24.94% -65.76% +204.41%

All Process and Methodology Skills
North West

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North West.

Contract vacancies with a requirement for process or methodology skills 1,774 2,349 2,873
As % of all contract IT jobs advertised in the North West 90.14% 86.30% 90.60%
Number of daily rates quoted 1,146 1,497 2,042
10th Percentile £300 £306 £313
25th Percentile £393 £405 £413
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +5.26%
75th Percentile £575 £593 £588
90th Percentile £662 £689 £675
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 104 246 140
10th Percentile £16.02 £10.95 £16.85
25th Percentile £22.72 £13.36 £21.91
Median hourly rate £32.25 £21.56 £35.50
Median % change year-on-year +49.62% -39.28% +71.13%
75th Percentile £60.00 £45.66 £49.43
90th Percentile £84.70 £57.50 £65.78
England median hourly rate £29.07 £36.00 £37.34
% change year-on-year -19.25% -3.59% +53.69%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing Service Management in the North West.

Daily rate trend for Service Management in the North West

Service Management
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing Service Management in the North West over the 6 months to 3 May 2025.

Daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing Service Management in the North West.

Hourly rate trend for Service Management in the North West

Service Management
Hourly Rate Histogram in the North West

Hourly rate distribution of jobs citing Service Management in the North West over the 6 months to 3 May 2025.

Hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 3 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester -2 25 £601 +11.20% 57
Cheshire +1 11 £510 +216.77% 17
Merseyside -2 6 £625 +47.06% 9
Cumbria -24 5 £465 -5.68%
Lancashire -2 2 - - 24
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.00%) Microsoft Exchange
2 4 (8.00%) Skype for Business
3 3 (6.00%) Confluence
Applications
1 6 (12.00%) MS Visio
2 5 (10.00%) Microsoft Office
2 5 (10.00%) Microsoft PowerPoint
3 1 (2.00%) Microsoft Excel
Business Applications
1 2 (4.00%) Remedy ITSM
2 1 (2.00%) assyst
2 1 (2.00%) Oracle EBS
2 1 (2.00%) SAP MM
2 1 (2.00%) SAP PP
2 1 (2.00%) SAP QM
Cloud Services
1 5 (10.00%) GCP
1 5 (10.00%) Microsoft 365
2 2 (4.00%) AWS
2 2 (4.00%) Azure
3 1 (2.00%) Amazon ECS
3 1 (2.00%) Dynamics 365
3 1 (2.00%) Power Platform
3 1 (2.00%) Salesforce Service Cloud
Communications & Networking
1 8 (16.00%) DHCP
1 8 (16.00%) DNS
1 8 (16.00%) VPN
2 4 (8.00%) LAN
2 4 (8.00%) Skype
2 4 (8.00%) TCP/IP
2 4 (8.00%) VLAN
2 4 (8.00%) WAN
2 4 (8.00%) Wi-Fi
3 1 (2.00%) Remote Desktop
Database & Business Intelligence
1 2 (4.00%) InterSystems Cache
2 1 (2.00%) MongoDB
2 1 (2.00%) NoSQL
2 1 (2.00%) PostgreSQL
2 1 (2.00%) Power BI
2 1 (2.00%) Relational Database
2 1 (2.00%) SAP HANA
Development Applications
1 7 (14.00%) JIRA
2 5 (10.00%) Jenkins
3 2 (4.00%) GitLab
4 1 (2.00%) Git
4 1 (2.00%) Maven
General
1 23 (46.00%) Social Skills
2 12 (24.00%) Analytical Skills
3 7 (14.00%) Public Sector
4 6 (12.00%) Finance
5 4 (8.00%) French Language
6 3 (6.00%) Organisational Skills
7 2 (4.00%) Military
8 1 (2.00%) Inclusion and Diversity
8 1 (2.00%) Influencing Skills
8 1 (2.00%) Local Government
8 1 (2.00%) Manufacturing
8 1 (2.00%) Marketing
8 1 (2.00%) Presentation Skills
Job Titles
1 10 (20.00%) Analyst
2 8 (16.00%) Lead
2 8 (16.00%) Senior
3 7 (14.00%) Business Analyst
4 6 (12.00%) IT Support
4 6 (12.00%) ServiceNow Business Analyst
5 5 (10.00%) Change Manager
5 5 (10.00%) Senior Analyst
5 5 (10.00%) Senior Business Analyst
6 4 (8.00%) Change and Release Manager
6 4 (8.00%) IT Engineer
6 4 (8.00%) IT Support Engineer
6 4 (8.00%) Project Engineer
6 4 (8.00%) Release Manager
6 4 (8.00%) Support Engineer
7 3 (6.00%) Service Analyst
8 2 (4.00%) 2nd Line Support
8 2 (4.00%) Architect
8 2 (4.00%) Project Manager
8 2 (4.00%) Service Manager
Libraries, Frameworks & Software Standards
1 1 (2.00%) Elastic Stack
1 1 (2.00%) Node.js
1 1 (2.00%) SAP Fiori
1 1 (2.00%) SAPUI5
Miscellaneous
1 9 (18.00%) Management Information System
2 7 (14.00%) CMDB
3 4 (8.00%) Enterprise Software
4 2 (4.00%) Data Centre
4 2 (4.00%) Data Protection Act
5 1 (2.00%) Analytical Mindset
5 1 (2.00%) Cloud Native
5 1 (2.00%) Driving Licence
5 1 (2.00%) Legacy Systems
5 1 (2.00%) Mainframe
5 1 (2.00%) NHS
5 1 (2.00%) Onboarding
5 1 (2.00%) Product Ownership
5 1 (2.00%) Replication
5 1 (2.00%) Self-Motivation
5 1 (2.00%) Video Conferencing
Operating Systems
1 14 (28.00%) Windows
2 5 (10.00%) Windows 10
3 4 (8.00%) Windows 7
4 2 (4.00%) Linux
5 1 (2.00%) Android
5 1 (2.00%) Apple iOS
5 1 (2.00%) HPUX
5 1 (2.00%) Red Hat Enterprise Linux
5 1 (2.00%) Solaris
Processes & Methodologies
1 28 (56.00%) ITSM
2 21 (42.00%) ITIL
3 20 (40.00%) Problem-Solving
4 18 (36.00%) Stakeholder Management
5 16 (32.00%) Change Management
6 15 (30.00%) Agile
7 12 (24.00%) Continuous Improvement
7 12 (24.00%) Project Management
8 11 (22.00%) Service Delivery
9 9 (18.00%) Customer Service
9 9 (18.00%) DevOps
9 9 (18.00%) Stakeholder Engagement
10 8 (16.00%) User Acceptance Testing
11 7 (14.00%) Business Analysis
11 7 (14.00%) Decision-Making
11 7 (14.00%) Focus Group
11 7 (14.00%) Test Strategy
12 6 (12.00%) Risk Management
12 6 (12.00%) Service Catalogue
13 5 (10.00%) Computer Science
Programming Languages
1 5 (10.00%) PowerShell
2 4 (8.00%) VB
2 4 (8.00%) VBScript
3 2 (4.00%) MUMPS
4 1 (2.00%) Bash
4 1 (2.00%) Java
4 1 (2.00%) Python
Qualifications
1 12 (24.00%) Degree
2 11 (22.00%) Security Cleared
3 10 (20.00%) SC Cleared
4 4 (8.00%) A+ Certification
4 4 (8.00%) Microsoft Certification
4 4 (8.00%) PMI Certification
4 4 (8.00%) PMP
5 3 (6.00%) ITIL Certification
6 1 (2.00%) CIMA
6 1 (2.00%) Master's Degree
Quality Assurance & Compliance
1 4 (8.00%) SLA
2 1 (2.00%) Accessibility
2 1 (2.00%) COBIT
2 1 (2.00%) GDPR
System Software
1 4 (8.00%) Active Directory
1 4 (8.00%) BitLocker
2 1 (2.00%) Docker
Systems Management
1 5 (10.00%) Terraform
2 4 (8.00%) Grafana
2 4 (8.00%) SCCM
3 2 (4.00%) Ansible
3 2 (4.00%) Kubernetes
4 1 (2.00%) Graylog
4 1 (2.00%) Packer
4 1 (2.00%) Prometheus
4 1 (2.00%) Puppet
4 1 (2.00%) SCSM
Vendors
1 18 (36.00%) ServiceNow
2 14 (28.00%) Microsoft
3 4 (8.00%) Google
4 3 (6.00%) Oracle
4 3 (6.00%) SAP
4 3 (6.00%) Splunk
5 2 (4.00%) Atlassian
5 2 (4.00%) Remedy
6 1 (2.00%) Apple
6 1 (2.00%) BMC
6 1 (2.00%) Cisco
6 1 (2.00%) Dell
6 1 (2.00%) IBM
6 1 (2.00%) Salesforce
6 1 (2.00%) SolarWinds
6 1 (2.00%) Sun
6 1 (2.00%) Unisys