Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 57 52 68
Rank change year-on-year -5 +16 +6
Contract jobs citing Service Management 176 260 227
As % of all contract IT jobs advertised in the North West 3.09% 3.80% 2.66%
As % of the Processes & Methodologies category 3.81% 4.54% 3.27%
Number of daily rates quoted 124 182 169
North West median daily rate £400 £408 £480
Median daily rate % change year-on-year -1.84% -15.10% +50.00%
10th Percentile £115 £251 £260
90th Percentile £596 £700 £675
England median daily rate £425 £425 £410
% change year-on-year - +3.54% +8.01%
Number of hourly rates quoted 8 6 15
North West median hourly rate £17.43 £14.13 £20.00
Median hourly rate % change year-on-year +23.40% -29.38% +32.63%
10th Percentile £17.00 £12.54 £15.92
90th Percentile £38.75 £81.25 £41.93
England median hourly rate £15.25 £14.50 £18.26
% change year-on-year +5.17% -20.59% +21.73%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4624 5727 6938
As % of all contract IT jobs advertised in the North West 81.08% 83.79% 81.23%
Number of daily rates quoted 2961 3686 4208
North West median daily rate £400 £400 £400
10th Percentile £263 £263 £255
90th Percentile £588 £556 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 205 166 282
North West median hourly rate £25.12 £22.00 £30.52
Median hourly rate % change year-on-year +14.18% -27.92% +74.40%
10th Percentile £11.52 £11.79 £12.37
90th Percentile £53.00 £53.00 £52.47
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Management in the North West over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 93 £425 +13.71% 16
Cheshire -12 33 £300 -29.41% 13
Merseyside +27 29 £333 +15.65%
Lancashire -31 9 £513 +28.31% 1
Cumbria - 5 - -
Service Management
England

For the 6 months to 23 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 121 (68.75%) ITIL
2 41 (23.30%) ITSM
3 37 (21.02%) Service Delivery
3 37 (21.02%) Windows
4 32 (18.18%) Active Directory
4 32 (18.18%) Incident Management
5 31 (17.61%) Finance
5 31 (17.61%) Service Design
6 28 (15.91%) Stakeholder Management
7 27 (15.34%) Microsoft
8 26 (14.77%) ITIL Certification
9 25 (14.20%) Project Management
10 23 (13.07%) Agile Software Development
11 22 (12.50%) PRINCE2
12 21 (11.93%) ServiceNow
13 19 (10.80%) Enterprise Architecture
14 17 (9.66%) COBIT
14 17 (9.66%) Management Information System
14 17 (9.66%) Continuous Improvement
14 17 (9.66%) SCCM
14 17 (9.66%) Security Cleared
14 17 (9.66%) Analytical Skills
15 16 (9.09%) Configuration Management
15 16 (9.09%) Citrix
16 15 (8.52%) SC Cleared
17 14 (7.95%) ITIL V2
17 14 (7.95%) Windows Server
18 13 (7.39%) Change Management
19 12 (6.82%) Blackberry
19 12 (6.82%) Banking

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (3.98%) SharePoint
2 4 (2.27%) CMS
2 4 (2.27%) MS Exchange
2 4 (2.27%) Skype for Business
3 3 (1.70%) WebSphere
4 2 (1.14%) Confluence
4 2 (1.14%) IBM Notes
4 2 (1.14%) WebSphere Application Server
5 1 (0.57%) Blackberry Enterprise Server
Applications
1 10 (5.68%) Microsoft Office
2 6 (3.41%) Microsoft Excel
3 4 (2.27%) Microsoft PowerPoint
Business Applications
1 1 (0.57%) Dynamics CRM
Cloud Services
1 12 (6.82%) Office 365
2 10 (5.68%) Microsoft Azure
3 8 (4.55%) Amazon AWS
4 4 (2.27%) Google Drive
5 3 (1.70%) Azure Active Directory
6 2 (1.14%) Slack
6 2 (1.14%) Trello
7 1 (0.57%) G Suite
7 1 (0.57%) OneDrive
Communications & Networking
1 11 (6.25%) DHCP
1 11 (6.25%) DNS
2 8 (4.55%) VPN
3 7 (3.98%) Skype
4 6 (3.41%) Extranet
5 5 (2.84%) WAN
6 4 (2.27%) Firewall
6 4 (2.27%) MPLS
6 4 (2.27%) Wi-Fi
7 3 (1.70%) IP Telephony
7 3 (1.70%) LAN
7 3 (1.70%) SMS
7 3 (1.70%) SSL
7 3 (1.70%) TCP/IP
7 3 (1.70%) VLAN
8 2 (1.14%) Junos
8 2 (1.14%) Network Security
8 2 (1.14%) Remote Desktop
9 1 (0.57%) Cisco ASA
9 1 (0.57%) Cisco IOS
Database & Business Intelligence
1 7 (3.98%) Data Warehouse
2 3 (1.70%) Oracle Database
3 2 (1.14%) SQL Server
4 1 (0.57%) Amazon RDS
4 1 (0.57%) MongoDB
4 1 (0.57%) SQL Server 2005
4 1 (0.57%) SQL Server 2008
4 1 (0.57%) SQL Server Integration Services
4 1 (0.57%) SQL Server Reporting Services
Development Applications
1 8 (4.55%) JIRA
2 1 (0.57%) HP UFT
2 1 (0.57%) Moq
2 1 (0.57%) NUnit
2 1 (0.57%) Selenium
2 1 (0.57%) Team Foundation Server
2 1 (0.57%) Visual Studio
General
1 31 (17.61%) Finance
2 12 (6.82%) Banking
3 8 (4.55%) Law
3 8 (4.55%) Publishing
4 5 (2.84%) Legal
5 4 (2.27%) Retail Banking
5 4 (2.27%) Telecoms
6 2 (1.14%) Marketing
6 2 (1.14%) Pharmaceutical
6 2 (1.14%) Retail
7 1 (0.57%) Back Office
7 1 (0.57%) Investment Banking
Job Titles
1 40 (22.73%) Analyst
2 24 (13.64%) Service Manager
3 21 (11.93%) Architect
3 21 (11.93%) Service Analyst
4 17 (9.66%) IT Manager
4 17 (9.66%) Service Desk Analyst
5 12 (6.82%) IT Services Manager
6 11 (6.25%) Delivery Manager
6 11 (6.25%) ITIL Manager
7 10 (5.68%) Consultant
8 9 (5.11%) ITIL Service Manager
8 9 (5.11%) Service Architect
9 8 (4.55%) Administrator
9 8 (4.55%) IT Support
9 8 (4.55%) Senior Manager
9 8 (4.55%) Services Delivery Manager
10 7 (3.98%) IT Analyst
10 7 (3.98%) Technical Architect
11 6 (3.41%) Developer
11 6 (3.41%) Project Manager
Libraries, Frameworks & Software Standards
1 4 (2.27%) .NET
2 3 (1.70%) Middleware
2 3 (1.70%) Web Services
3 2 (1.14%) .NET Framework
3 2 (1.14%) ASP.NET
3 2 (1.14%) Velocity
3 2 (1.14%) WCF
4 1 (0.57%) Ajax
4 1 (0.57%) Apache Flex
4 1 (0.57%) Castle Windsor
4 1 (0.57%) Entity Framework
4 1 (0.57%) LINQ
4 1 (0.57%) LINQ to SQL
4 1 (0.57%) NHibernate
4 1 (0.57%) Ninject
4 1 (0.57%) Node.js
4 1 (0.57%) React
4 1 (0.57%) SignalR
4 1 (0.57%) Unity DI Container
4 1 (0.57%) WPF
Miscellaneous
1 17 (9.66%) Analytical Skills
1 17 (9.66%) Management Information System
2 12 (6.82%) Blackberry
3 10 (5.68%) User Experience
4 7 (3.98%) CMDB
4 7 (3.98%) Public Cloud
5 5 (2.84%) Data Centre
5 5 (2.84%) Smartphone
6 4 (2.27%) iPhone
7 3 (1.70%) HACMP
7 3 (1.70%) NHS
7 3 (1.70%) PKI
7 3 (1.70%) Reference Data
8 2 (1.14%) Computer Science
8 2 (1.14%) Cyberthreat
8 2 (1.14%) Greenfield Project
8 2 (1.14%) Life Science
8 2 (1.14%) PMI
9 1 (0.57%) Clustering
9 1 (0.57%) PDA
Operating Systems
1 37 (21.02%) Windows
2 14 (7.95%) Windows Server
3 9 (5.11%) Unix
3 9 (5.11%) Windows 7
4 8 (4.55%) AIX
4 8 (4.55%) Linux
5 6 (3.41%) Android
5 6 (3.41%) Windows Server 2012
6 5 (2.84%) Apple iOS
7 4 (2.27%) SUSE
8 3 (1.70%) Windows 8
8 3 (1.70%) Windows Server 2008
9 2 (1.14%) Windows 10
10 1 (0.57%) Mac OS
Processes & Methodologies
1 121 (68.75%) ITIL
2 41 (23.30%) ITSM
3 37 (21.02%) Service Delivery
4 32 (18.18%) Incident Management
5 31 (17.61%) Service Design
6 28 (15.91%) Stakeholder Management
7 25 (14.20%) Project Management
8 23 (13.07%) Agile Software Development
9 22 (12.50%) PRINCE2
10 19 (10.80%) Enterprise Architecture
11 17 (9.66%) Continuous Improvement
12 16 (9.09%) Configuration Management
13 14 (7.95%) ITIL V2
14 13 (7.39%) Change Management
15 12 (6.82%) ITIL V3
16 11 (6.25%) Disaster Recovery
16 11 (6.25%) IT Strategy
16 11 (6.25%) Performance Management
16 11 (6.25%) TOGAF
17 10 (5.68%) Zachman Framework
Programming Languages
1 10 (5.68%) SQL
2 4 (2.27%) C
3 3 (1.70%) PowerShell
4 2 (1.14%) C#
4 2 (1.14%) Java
4 2 (1.14%) R
4 2 (1.14%) Shell Script
5 1 (0.57%) JavaScript
5 1 (0.57%) PL/SQL
5 1 (0.57%) T-SQL
Qualifications
1 26 (14.77%) ITIL Certification
2 17 (9.66%) Security Cleared
3 15 (8.52%) SC Cleared
4 9 (5.11%) MCP
5 8 (4.55%) CISSP
6 7 (3.98%) Microsoft Certification
7 6 (3.41%) CCNA
7 6 (3.41%) Cisco Certification
7 6 (3.41%) CISM
7 6 (3.41%) Degree
8 5 (2.84%) MCSE
9 3 (1.70%) CISA
9 3 (1.70%) CRISC
9 3 (1.70%) MCSA
10 2 (1.14%) APMG
10 2 (1.14%) CCNP
10 2 (1.14%) ISEB
10 2 (1.14%) PMI Certification
11 1 (0.57%) MCITP
11 1 (0.57%) MCSD
Quality Assurance & Compliance
1 17 (9.66%) COBIT
2 5 (2.84%) SLA
3 4 (2.27%) Data Quality
3 4 (2.27%) ISO/IEC 27001
3 4 (2.27%) PMO
4 3 (1.70%) COSO
5 2 (1.14%) ISO/IEC 20000
5 2 (1.14%) QA
5 2 (1.14%) Sarbanes-Oxley
6 1 (0.57%) GxP
6 1 (0.57%) ISO 9001
System Software
1 32 (18.18%) Active Directory
2 3 (1.70%) Oracle RAC
3 2 (1.14%) PowerHA
3 2 (1.14%) ProxySG
4 1 (0.57%) GPFS
4 1 (0.57%) Hyper-V
4 1 (0.57%) Terminal Server
4 1 (0.57%) VMware ESXi
4 1 (0.57%) VMware Infrastructure
4 1 (0.57%) VMware Workstation
Systems Management
1 17 (9.66%) SCCM
2 8 (4.55%) SCOM
3 4 (2.27%) Forefront Identity Manager
3 4 (2.27%) McAfee ePO
3 4 (2.27%) WSUS
4 3 (1.70%) Data Guard
4 3 (1.70%) Microsoft Intune
4 3 (1.70%) Oracle RMAN
5 1 (0.57%) AirWatch
5 1 (0.57%) SafeCom
5 1 (0.57%) Systems Management Server (SMS)
5 1 (0.57%) Tivoli Storage Manager
5 1 (0.57%) WMI
Vendors
1 27 (15.34%) Microsoft
2 21 (11.93%) ServiceNow
3 16 (9.09%) Citrix
4 9 (5.11%) Cisco
4 9 (5.11%) Siebel
5 8 (4.55%) SolarWinds
6 6 (3.41%) IBM
7 5 (2.84%) Google
7 5 (2.84%) Oracle
8 4 (2.27%) Apple
8 4 (2.27%) Clearswift
8 4 (2.27%) HP
8 4 (2.27%) IronPort
8 4 (2.27%) Lumension
8 4 (2.27%) McAfee
8 4 (2.27%) Micro Focus
8 4 (2.27%) MobileIron
8 4 (2.27%) NetApp
8 4 (2.27%) Salesforce.com
9 3 (1.70%) Splunk