Period
to 14 November 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 14 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North West
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 69 60 48
Rank change year-on-year -9 -12 +16
Contract jobs citing Service Management 187 177 260
As % of all contract IT jobs advertised in the North West 3.12% 3.07% 3.74%
As % of the Processes & Methodologies category 3.76% 3.74% 4.40%
Number of daily rates quoted 106 132 182
North West median daily rate £400 £386 £416
Median daily rate % change year-on-year +3.56% -7.21% -12.37%
10th Percentile £198 £115 £261
90th Percentile £563 £575 £700
England median daily rate £425 £425 £425
Number of hourly rates quoted 17 8 6
North West median hourly rate £28.38 £17.43 £14.13
Median hourly rate % change year-on-year +62.82% +23.40% -29.38%
10th Percentile £21.06 £17.00 £12.54
90th Percentile £56.00 £38.75 £81.25
England median hourly rate £17.50 £15.00 £14.50
% change year-on-year +16.67% +3.45% -20.59%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4,979 4,737 5,907
As % of all contract IT jobs advertised in the North West 83.05% 82.25% 84.93%
Number of daily rates quoted 3,159 3,023 3,792
North West median daily rate £405 £400 £400
Median daily rate % change year-on-year +1.25% - -
10th Percentile £263 £263 £261
90th Percentile £575 £575 £556
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 285 200 179
North West median hourly rate £22.00 £27.00 £21.05
Median hourly rate % change year-on-year -18.52% +28.30% -31.05%
10th Percentile £11.33 £11.70 £11.25
90th Percentile £51.15 £48.75 £53.00
England median hourly rate £22.00 £23.11 £22.84
% change year-on-year -4.79% +1.19% +3.80%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 6 months to 14 November 2018.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Management in the North West over the 6 months to 14 November 2018.

Contractor hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 115 £425 - 16
Cheshire -10 30 £330 +4.85% 11
Merseyside -8 20 £400 +20.30% 8
Lancashire -14 14 £476 +5.78% 6
Cumbria -6 3 £300 -
Service Management
England

For the 6 months to 14 November 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Management.

1 113 (60.43%) ITIL
2 57 (30.48%) Microsoft
3 39 (20.86%) Change Management
3 39 (20.86%) ITSM
4 38 (20.32%) Agile Software Development
5 32 (17.11%) Windows
5 32 (17.11%) Service Delivery
6 31 (16.58%) Management Information System
7 29 (15.51%) SLA
7 29 (15.51%) Incident Management
8 28 (14.97%) Finance
9 25 (13.37%) Analytical Skills
9 25 (13.37%) Data Centre
10 24 (12.83%) Problem Management
11 22 (11.76%) ITIL V3
11 22 (11.76%) User Experience
11 22 (11.76%) Stakeholder Management
12 20 (10.70%) Problem-Solving
13 18 (9.63%) NHS
14 16 (8.56%) Active Directory
14 16 (8.56%) HP
14 16 (8.56%) Oracle
15 15 (8.02%) .NET
15 15 (8.02%) ServiceNow
16 14 (7.49%) Office 365
16 14 (7.49%) ITIL Foundation Certificate
16 14 (7.49%) Degree
16 14 (7.49%) Microsoft Office
16 14 (7.49%) Java
16 14 (7.49%) CRM

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.67%) SAS
2 4 (2.14%) IBM Notes
2 4 (2.14%) MS Exchange
2 4 (2.14%) WebSphere
3 3 (1.60%) Apache
3 3 (1.60%) SharePoint
3 3 (1.60%) Skype for Business
3 3 (1.60%) Tomcat
4 2 (1.07%) OpenStack
5 1 (0.53%) CICS
5 1 (0.53%) Confluence
5 1 (0.53%) IIS
Applications
1 14 (7.49%) Microsoft Office
2 12 (6.42%) Microsoft Excel
3 10 (5.35%) Microsoft PowerPoint
4 1 (0.53%) Microsoft Project
Business Applications
1 10 (5.35%) Dynamics CRM
2 2 (1.07%) Elite 3E
3 1 (0.53%) Dynamics AX
3 1 (0.53%) Finacle
3 1 (0.53%) Maximo
3 1 (0.53%) Oracle EBS
3 1 (0.53%) Remedy ITSM
Cloud Services
1 14 (7.49%) Office 365
2 10 (5.35%) Dynamics 365
2 10 (5.35%) Microsoft Azure
3 5 (2.67%) SaaS
4 4 (2.14%) IaaS
4 4 (2.14%) PaaS
5 2 (1.07%) Amazon AWS
6 1 (0.53%) Mimecast
6 1 (0.53%) Slack
Communications & Networking
1 7 (3.74%) Firewall
2 6 (3.21%) Internet
3 5 (2.67%) DNS
3 5 (2.67%) LAN
3 5 (2.67%) TCP/IP
3 5 (2.67%) VPN
3 5 (2.67%) WAN
4 4 (2.14%) DHCP
5 3 (1.60%) Cisco IOS
5 3 (1.60%) Intranet
5 3 (1.60%) IP Telephony
5 3 (1.60%) ISDN
5 3 (1.60%) MPLS
5 3 (1.60%) PBX
5 3 (1.60%) Skype
5 3 (1.60%) SSL
5 3 (1.60%) VLAN
5 3 (1.60%) VoIP
6 2 (1.07%) F5 BIG-IP LTM
6 2 (1.07%) Network Security
Database & Business Intelligence
1 7 (3.74%) SQL Server
2 4 (2.14%) DB2
3 3 (1.60%) SQL Server 2012
3 3 (1.60%) SQL Server 2014
4 2 (1.07%) MongoDB
4 2 (1.07%) MySQL
4 2 (1.07%) Oracle Database
4 2 (1.07%) SQL Server 2016
5 1 (0.53%) Base SAS
5 1 (0.53%) EDRMS
5 1 (0.53%) Oracle Database 10g
5 1 (0.53%) Oracle Database 11g
5 1 (0.53%) Oracle Reports
5 1 (0.53%) Oracle9i Database
5 1 (0.53%) SAP HANA
Development Applications
1 10 (5.35%) Visual Studio
2 2 (1.07%) HP UFT
2 2 (1.07%) JIRA
3 1 (0.53%) Burp Suite
3 1 (0.53%) Git (software)
3 1 (0.53%) Jenkins
3 1 (0.53%) JMeter
3 1 (0.53%) LoadRunner
3 1 (0.53%) MSI
3 1 (0.53%) Oracle APEX
General
1 28 (14.97%) Finance
2 10 (5.35%) Billing
3 9 (4.81%) Telecoms
4 7 (3.74%) Legal
5 6 (3.21%) Banking
6 4 (2.14%) Marketing
7 3 (1.60%) Law
8 2 (1.07%) Manufacturing
9 1 (0.53%) Aerospace
9 1 (0.53%) Electronics
9 1 (0.53%) Investment Banking
Job Titles
1 36 (19.25%) Analyst
2 19 (10.16%) Service Analyst
3 17 (9.09%) Service Manager
4 13 (6.95%) Architect
5 11 (5.88%) 3rd Line Engineer
5 11 (5.88%) Delivery Manager
5 11 (5.88%) Service Desk Analyst
6 10 (5.35%) Developer
7 9 (4.81%) 2nd Line Engineer
7 9 (4.81%) Senior Manager
7 9 (4.81%) Technical Architect
8 8 (4.28%) Consultant
8 8 (4.28%) Network Engineer
9 7 (3.74%) Administrator
9 7 (3.74%) Project Manager
9 7 (3.74%) Services Delivery Manager
9 7 (3.74%) Transition Manager
10 6 (3.21%) Field Engineer
10 6 (3.21%) IT Manager
10 6 (3.21%) Team Leader
Libraries, Frameworks & Software Standards
1 15 (8.02%) .NET
2 12 (6.42%) Web Services
3 10 (5.35%) .NET Framework
3 10 (5.35%) HTML
3 10 (5.35%) RESTful
4 9 (4.81%) CSS
5 8 (4.28%) Node.js
5 8 (4.28%) Twitter Bootstrap
6 5 (2.67%) Middleware
6 5 (2.67%) REST
7 4 (2.14%) WebSphere MQ
7 4 (2.14%) XML
8 3 (1.60%) ASP.NET
8 3 (1.60%) SOAP
9 2 (1.07%) JSP
10 1 (0.53%) LDAP
10 1 (0.53%) Oracle Streams
10 1 (0.53%) SAML
10 1 (0.53%) SAP Basis
10 1 (0.53%) SAP TM
Miscellaneous
1 31 (16.58%) Management Information System
2 25 (13.37%) Analytical Skills
2 25 (13.37%) Data Centre
3 22 (11.76%) User Experience
4 18 (9.63%) NHS
5 9 (4.81%) Computer Science
6 6 (3.21%) Blackberry
7 4 (2.14%) Driving Licence
7 4 (2.14%) iPhone
8 3 (1.60%) Enterprise Software
8 3 (1.60%) Smartphone
8 3 (1.60%) Virtual Team
9 2 (1.07%) Video Conferencing
10 1 (0.53%) BYOD
10 1 (0.53%) CMDB
10 1 (0.53%) Life Science
10 1 (0.53%) Mobile App
10 1 (0.53%) Mobile Banking
10 1 (0.53%) Public Cloud
10 1 (0.53%) Social Media
Operating Systems
1 32 (17.11%) Windows
2 11 (5.88%) Linux
3 10 (5.35%) Unix
4 7 (3.74%) Windows Server
5 6 (3.21%) Windows 10
6 3 (1.60%) Windows Server 2012
7 2 (1.07%) AIX
7 2 (1.07%) HPUX
7 2 (1.07%) Red Hat Enterprise Linux
8 1 (0.53%) Android
8 1 (0.53%) Apple iOS
8 1 (0.53%) Mac OS
8 1 (0.53%) Solaris
8 1 (0.53%) Windows NT
Processes & Methodologies
1 113 (60.43%) ITIL
2 39 (20.86%) Change Management
2 39 (20.86%) ITSM
3 38 (20.32%) Agile Software Development
4 32 (17.11%) Service Delivery
5 29 (15.51%) Incident Management
6 24 (12.83%) Problem Management
7 22 (11.76%) ITIL V3
7 22 (11.76%) Stakeholder Management
8 20 (10.70%) Problem-Solving
9 14 (7.49%) CRM
10 13 (6.95%) Configuration Management
10 13 (6.95%) Service Design
11 12 (6.42%) Data Management
11 12 (6.42%) DevOps
11 12 (6.42%) Risk Management
12 11 (5.88%) Case Management
12 11 (5.88%) Data Modelling
13 10 (5.35%) Coaching
13 10 (5.35%) SFIA
Programming Languages
1 14 (7.49%) Java
2 12 (6.42%) C#
3 11 (5.88%) SQL
4 10 (5.35%) JavaScript
4 10 (5.35%) Python
4 10 (5.35%) Ruby
5 8 (4.28%) Scala
6 2 (1.07%) ABAP
6 2 (1.07%) C
6 2 (1.07%) PowerShell
7 1 (0.53%) Go
7 1 (0.53%) T-SQL
Qualifications
1 14 (7.49%) Degree
1 14 (7.49%) ITIL Foundation Certificate
2 12 (6.42%) ITIL Certification
2 12 (6.42%) Security Cleared
3 8 (4.28%) Cisco Certification
4 6 (3.21%) CCNP
4 6 (3.21%) MCP
5 5 (2.67%) CCNA
5 5 (2.67%) Microsoft Certification
6 4 (2.14%) ISEB
6 4 (2.14%) SC Cleared
7 3 (1.60%) Computer Science Degree
7 3 (1.60%) ISTQB Foundation Certification
8 2 (1.07%) BPSS Clearance
8 2 (1.07%) CCDP
8 2 (1.07%) Chartered Engineer
8 2 (1.07%) CISSP
8 2 (1.07%) MCSA
8 2 (1.07%) MCSE
8 2 (1.07%) PRINCE2 Certification
Quality Assurance & Compliance
1 29 (15.51%) SLA
2 8 (4.28%) QA
3 4 (2.14%) Data Quality
3 4 (2.14%) GDPR
4 3 (1.60%) P3O
5 1 (0.53%) HMG Security Policy Framework
5 1 (0.53%) ISO/IEC 20000
5 1 (0.53%) ISO/IEC 27001
5 1 (0.53%) PMO
5 1 (0.53%) Sarbanes-Oxley
5 1 (0.53%) WCAG
System Software
1 16 (8.56%) Active Directory
2 5 (2.67%) ProxySG
3 4 (2.14%) VMware Infrastructure
4 2 (1.07%) Hyper-V
4 2 (1.07%) Virtual Machines
5 1 (0.53%) Microsoft App-V
Systems Management
1 4 (2.14%) Grafana
1 4 (2.14%) OpenView
1 4 (2.14%) OVSD
1 4 (2.14%) Prometheus
1 4 (2.14%) SCCM
1 4 (2.14%) ServiceCenter
1 4 (2.14%) Systems Management Server (SMS)
1 4 (2.14%) ZABBIX
2 3 (1.60%) Opscode Chef
2 3 (1.60%) Puppet
3 2 (1.07%) Failover Clustering
3 2 (1.07%) Microsoft Intune
4 1 (0.53%) Data Guard
4 1 (0.53%) Enterprise Manager Cloud Control
4 1 (0.53%) HP ALM
4 1 (0.53%) Nessus
4 1 (0.53%) Oracle Flashback
4 1 (0.53%) Oracle RMAN
4 1 (0.53%) SCOM
4 1 (0.53%) Single Sign-On
Vendors
1 57 (30.48%) Microsoft
2 16 (8.56%) HP
2 16 (8.56%) Oracle
3 15 (8.02%) ServiceNow
4 8 (4.28%) Cisco
5 7 (3.74%) Citrix
6 6 (3.21%) McAfee
6 6 (3.21%) SAP
7 5 (2.67%) Blue Coat
7 5 (2.67%) VMware
8 4 (2.14%) BMC
8 4 (2.14%) Dynatrace
8 4 (2.14%) Lotus
9 3 (1.60%) Informatica
9 3 (1.60%) M86 Security
9 3 (1.60%) Splunk
9 3 (1.60%) Trustwave
10 2 (1.07%) Juniper
10 2 (1.07%) Red Hat
10 2 (1.07%) Reuters