Period
to 27 May 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North West
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 64 83 79
Rank change year-on-year +19 -4 0
Contract jobs citing Service Management 182 131 190
As % of all contract IT jobs advertised in the North West 3.12% 2.39% 2.46%
As % of the Processes & Methodologies category 3.64% 2.87% 2.95%
Number of daily rates quoted 108 104 105
North West median daily rate £425 £350 £393
Median daily rate % change year-on-year +21.43% -10.83% +20.77%
10th Percentile £149 £158 £213
90th Percentile £591 £584 £560
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 18 4 4
North West median hourly rate £28.25 £38.95 £40.00
Median hourly rate % change year-on-year -27.47% -2.63% +137.53%
10th Percentile £14.78 £19.93 £23.14
90th Percentile £53.50 £55.00 £47.88
England median hourly rate £17.00 £14.75 £14.00
% change year-on-year +15.25% +5.36% -9.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 5,000 4,564 6,440
As % of all contract IT jobs advertised in the North West 85.63% 83.32% 83.27%
Number of daily rates quoted 3,142 2,811 3,925
North West median daily rate £400 £400 £400
10th Percentile £263 £245 £256
90th Percentile £575 £550 £559
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 245 200 233
North West median hourly rate £22.65 £35.50 £32.50
Median hourly rate % change year-on-year -36.20% +9.23% +47.73%
10th Percentile £12.25 £11.75 £13.00
90th Percentile £51.25 £53.00 £49.55
England median hourly rate £22.00 £25.50 £23.62
% change year-on-year -13.73% +7.98% +12.45%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 6 months to 27 May 2018.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Management in the North West over the 6 months to 27 May 2018.

Contractor hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 87 £388 +14.81% 23
Cheshire +6 42 £425 +41.67% 9
Lancashire +8 25 £525 +16.67%
Cumbria +5 14 - -
Merseyside +9 8 £400 +6.67% 3
Service Management
England

For the 6 months to 27 May 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Management.

1 128 (70.33%) ITIL
2 44 (24.18%) ITSM
3 36 (19.78%) Microsoft
4 35 (19.23%) Agile Software Development
5 33 (18.13%) Windows
6 30 (16.48%) Service Delivery
7 29 (15.93%) ITIL V3
8 27 (14.84%) Problem Management
8 27 (14.84%) Incident Management
9 25 (13.74%) Change Management
9 25 (13.74%) ITIL Certification
9 25 (13.74%) Analytical Skills
10 24 (13.19%) Service Design
10 24 (13.19%) Finance
11 23 (12.64%) Management Information System
11 23 (12.64%) Active Directory
11 23 (12.64%) ServiceNow
12 22 (12.09%) Continuous Improvement
13 20 (10.99%) Problem-Solving
13 20 (10.99%) Stakeholder Management
14 19 (10.44%) Degree
14 19 (10.44%) PRINCE2
14 19 (10.44%) Project Management
14 19 (10.44%) SFIA
15 18 (9.89%) DevOps
15 18 (9.89%) Configuration Management
16 17 (9.34%) Information Security
16 17 (9.34%) Security Cleared
17 16 (8.79%) SaaS
17 16 (8.79%) Banking

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.20%) MS Exchange
1 4 (2.20%) OpenStack
1 4 (2.20%) SAS
1 4 (2.20%) Skype for Business
2 3 (1.65%) CMS
3 2 (1.10%) Blackberry Enterprise Server
3 2 (1.10%) IBM Notes
3 2 (1.10%) SharePoint
4 1 (0.55%) CICS
4 1 (0.55%) Confluence
4 1 (0.55%) NetWeaver
Applications
1 12 (6.59%) Microsoft Office
2 4 (2.20%) Microsoft Excel
3 2 (1.10%) Microsoft PowerPoint
3 2 (1.10%) MS Visio
4 1 (0.55%) Microsoft Project
Business Applications
1 1 (0.55%) Dynamics CRM
1 1 (0.55%) Oracle EBS
1 1 (0.55%) SAP CO
1 1 (0.55%) SAP CRM
1 1 (0.55%) SAP FI
1 1 (0.55%) SAP FI/CO
1 1 (0.55%) SAP MM
1 1 (0.55%) SAP SD
1 1 (0.55%) SAP SM
Cloud Services
1 16 (8.79%) SaaS
2 12 (6.59%) Microsoft Azure
3 10 (5.49%) IaaS
3 10 (5.49%) PaaS
4 9 (4.95%) Office 365
5 3 (1.65%) Amazon AWS
5 3 (1.65%) Boomi
5 3 (1.65%) iPaaS
6 1 (0.55%) Azure Active Directory
6 1 (0.55%) Google Cloud Platform
Communications & Networking
1 11 (6.04%) Firewall
2 8 (4.40%) LAN
2 8 (4.40%) WAN
3 6 (3.30%) VPN
4 4 (2.20%) Cisco ASA
4 4 (2.20%) DHCP
4 4 (2.20%) DNS
4 4 (2.20%) Network Security
4 4 (2.20%) Skype
5 3 (1.65%) F5 BIG-IP GTM
5 3 (1.65%) F5 BIG-IP LTM
5 3 (1.65%) TCP/IP
5 3 (1.65%) Wi-Fi
6 2 (1.10%) Converged Networks
6 2 (1.10%) Extranet
6 2 (1.10%) SMS
7 1 (0.55%) Cisco IOS
7 1 (0.55%) DMARC
7 1 (0.55%) MPLS
7 1 (0.55%) Remote Desktop
Database & Business Intelligence
1 7 (3.85%) SQL Server
2 4 (2.20%) DB2
2 4 (2.20%) MongoDB
3 3 (1.65%) Oracle Reports
3 3 (1.65%) SQL Server 2016
4 2 (1.10%) BusinessObjects
5 1 (0.55%) EDRMS
5 1 (0.55%) GIS
5 1 (0.55%) MySQL
5 1 (0.55%) SAP HANA
Development Applications
1 5 (2.75%) JIRA
2 3 (1.65%) Visual Studio
3 1 (0.55%) Atlassian Bamboo
3 1 (0.55%) Bitbucket
3 1 (0.55%) eggPlant
3 1 (0.55%) Jenkins
3 1 (0.55%) SonarQube
General
1 24 (13.19%) Finance
2 16 (8.79%) Banking
3 10 (5.49%) Publishing
4 6 (3.30%) Law
5 5 (2.75%) Legal
5 5 (2.75%) Telecoms
6 4 (2.20%) Investment Banking
7 3 (1.65%) Local Government
8 1 (0.55%) Billing
8 1 (0.55%) Games
8 1 (0.55%) Retail
8 1 (0.55%) Retail Banking
Job Titles
1 47 (25.82%) Analyst
2 33 (18.13%) Service Analyst
3 29 (15.93%) Service Manager
4 18 (9.89%) IT Manager
4 18 (9.89%) Service Desk Analyst
5 12 (6.59%) Consultant
5 12 (6.59%) Delivery Manager
6 10 (5.49%) Architect
6 10 (5.49%) IT Analyst
6 10 (5.49%) ITIL Manager
7 9 (4.95%) Network Engineer
7 9 (4.95%) Senior Manager
8 8 (4.40%) ITIL Service Manager
9 7 (3.85%) 1st Line Support
9 7 (3.85%) Business Analyst
9 7 (3.85%) Change Manager
9 7 (3.85%) IT Services Manager
10 6 (3.30%) Information Security Consultant
10 6 (3.30%) Security Engineer
10 6 (3.30%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 10 (5.49%) Web Services
2 5 (2.75%) .NET
2 5 (2.75%) XML
3 4 (2.20%) ASP.NET
3 4 (2.20%) JSON
3 4 (2.20%) Velocity
4 3 (1.65%) .NET Framework
4 3 (1.65%) ADO.NET
4 3 (1.65%) ASP.NET Web API
4 3 (1.65%) ASP.NET Web Forms
4 3 (1.65%) LINQ
4 3 (1.65%) REST
4 3 (1.65%) WCF
5 1 (0.55%) CSS
5 1 (0.55%) HTML
5 1 (0.55%) HTML5
5 1 (0.55%) SAP Basis
5 1 (0.55%) Twitter Bootstrap
5 1 (0.55%) XML Schema
5 1 (0.55%) XSLT
Miscellaneous
1 25 (13.74%) Analytical Skills
2 23 (12.64%) Management Information System
3 12 (6.59%) Data Centre
4 11 (6.04%) User Experience
5 9 (4.95%) Blackberry
5 9 (4.95%) Self-Motivation
6 6 (3.30%) CMDB
6 6 (3.30%) iPhone
7 3 (1.65%) Computer Science
8 2 (1.10%) Data Structures
8 2 (1.10%) NHS
8 2 (1.10%) PMI
8 2 (1.10%) Replication
8 2 (1.10%) Security Operations Centre
9 1 (0.55%) Online Banking
9 1 (0.55%) Public Cloud
9 1 (0.55%) Smartphone
9 1 (0.55%) Tandem
9 1 (0.55%) Virtual Team
9 1 (0.55%) Web 2.0
Operating Systems
1 33 (18.13%) Windows
2 11 (6.04%) Windows 7
3 8 (4.40%) Linux
4 6 (3.30%) Windows Server
5 2 (1.10%) Mac OS
5 2 (1.10%) Red Hat Enterprise Linux
5 2 (1.10%) SUSE
5 2 (1.10%) Windows 10
6 1 (0.55%) Apple iOS
6 1 (0.55%) Mac OS X
6 1 (0.55%) Unix
6 1 (0.55%) Windows NT
6 1 (0.55%) Windows XP
Processes & Methodologies
1 128 (70.33%) ITIL
2 44 (24.18%) ITSM
3 35 (19.23%) Agile Software Development
4 30 (16.48%) Service Delivery
5 29 (15.93%) ITIL V3
6 27 (14.84%) Incident Management
6 27 (14.84%) Problem Management
7 25 (13.74%) Change Management
8 24 (13.19%) Service Design
9 22 (12.09%) Continuous Improvement
10 20 (10.99%) Problem-Solving
10 20 (10.99%) Stakeholder Management
11 19 (10.44%) PRINCE2
11 19 (10.44%) Project Management
11 19 (10.44%) SFIA
12 18 (9.89%) Configuration Management
12 18 (9.89%) DevOps
13 17 (9.34%) Information Security
14 16 (8.79%) Asset Management
15 15 (8.24%) Programme Management
Programming Languages
1 10 (5.49%) C
2 6 (3.30%) SQL
3 5 (2.75%) C#
4 3 (1.65%) Java
5 2 (1.10%) JavaScript
6 1 (0.55%) PHP
6 1 (0.55%) XPath
Qualifications
1 25 (13.74%) ITIL Certification
2 19 (10.44%) Degree
3 17 (9.34%) Security Cleared
4 13 (7.14%) Cisco Certification
4 13 (7.14%) SC Cleared
5 11 (6.04%) CCNP
6 10 (5.49%) MCP
7 9 (4.95%) CCNA
8 6 (3.30%) CISM
8 6 (3.30%) CISSP
8 6 (3.30%) ITIL Foundation Certificate
9 5 (2.75%) PRINCE2 Practitioner
10 4 (2.20%) APMG
10 4 (2.20%) CCDP
10 4 (2.20%) Chartered Engineer
10 4 (2.20%) ISEB
10 4 (2.20%) PRINCE2 Certification
11 3 (1.65%) Microsoft Certification
12 2 (1.10%) MCDST
12 2 (1.10%) PMI Certification
Quality Assurance & Compliance
1 9 (4.95%) SLA
2 8 (4.40%) GDPR
3 4 (2.20%) ISO/IEC 27001
4 3 (1.65%) PMO
5 2 (1.10%) GMP
5 2 (1.10%) QA
6 1 (0.55%) COBIT
6 1 (0.55%) ISO/IEC 20000
6 1 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.55%) P3O
6 1 (0.55%) PCI DSS
System Software
1 23 (12.64%) Active Directory
2 4 (2.20%) Hyper-V
2 4 (2.20%) Virtual Machines
3 3 (1.65%) ProxySG
4 2 (1.10%) Terminal Server
4 2 (1.10%) VMware Infrastructure
Systems Management
1 6 (3.30%) SCCM
2 4 (2.20%) Single Sign-On
3 3 (1.65%) Failover Clustering
3 3 (1.65%) Opscode Chef
3 3 (1.65%) Systems Management Server (SMS)
4 2 (1.10%) Forefront Identity Manager
4 2 (1.10%) Microsoft Intune
4 2 (1.10%) Puppet
5 1 (0.55%) AirWatch
Vendors
1 36 (19.78%) Microsoft
2 23 (12.64%) ServiceNow
3 13 (7.14%) Cisco
4 9 (4.95%) Citrix
5 6 (3.30%) Informatica
5 6 (3.30%) Juniper
6 5 (2.75%) Oracle
7 4 (2.20%) Dell
8 3 (1.65%) Blue Coat
8 3 (1.65%) F5
9 2 (1.10%) Cadence
9 2 (1.10%) Capita
9 2 (1.10%) iManage
9 2 (1.10%) IronPort
9 2 (1.10%) Ivanti
9 2 (1.10%) MuleSoft
9 2 (1.10%) Rackspace
9 2 (1.10%) SAP
9 2 (1.10%) SnapLogic
9 2 (1.10%) VMware