Period
to 18 January 2019

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North West
6 months to
18 Jan 2019
Same period 2018 Same period 2017
Rank 70 60 51
Rank change year-on-year -10 -9 +16
Contract jobs citing Service Management 180 171 233
As % of all contract IT jobs advertised in the North West 3.18% 3.13% 3.79%
As % of the Processes & Methodologies category 3.80% 3.75% 4.42%
Number of daily rates quoted 96 109 180
North West median daily rate £425 £420 £411
Median daily rate % change year-on-year +1.19% +2.13% -16.92%
10th Percentile £225 £120 £139
90th Percentile £563 £600 £700
England median daily rate £425 £425 £438
% change year-on-year - -2.86% +3.24%
Number of hourly rates quoted 15 15 1
North West median hourly rate £22.43 £17.43 £15.25
Median hourly rate % change year-on-year +28.69% +14.30% -35.44%
10th Percentile £15.60 £17.17 £15.13
90th Percentile £41.43 £42.50 £15.38
England median hourly rate £17.43 £16.83 £14.50
% change year-on-year +3.54% +16.07% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4,736 4,554 5,275
As % of all contract IT jobs advertised in the North West 83.66% 83.44% 85.72%
Number of daily rates quoted 2,987 2,953 3,403
North West median daily rate £420 £405 £400
Median daily rate % change year-on-year +3.70% +1.25% -
10th Percentile £263 £261 £256
90th Percentile £588 £600 £575
England median daily rate £475 £450 £430
% change year-on-year +5.56% +4.65% +1.18%
Number of hourly rates quoted 265 208 160
North West median hourly rate £23.65 £21.78 £22.42
Median hourly rate % change year-on-year +8.59% -2.87% -25.63%
10th Percentile £12.88 £12.18 £11.23
90th Percentile £49.75 £49.80 £51.84
England median hourly rate £23.50 £23.14 £23.75
% change year-on-year +1.56% -2.57% +5.56%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 6 months to 18 January 2019.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Management in the North West over the 6 months to 18 January 2019.

Contractor hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 18 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -16 89 £450 +7.14% 16
Cheshire +7 35 £325 -29.73% 10
Merseyside -1 31 £450 +36.36% 10
Lancashire -12 15 £475 -13.64% 1
Cumbria -4 2 £300 - 1
Service Management
England

For the 6 months to 18 January 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Management.

1 98 (54.44%) ITIL
2 61 (33.89%) Microsoft
3 47 (26.11%) Agile Software Development
4 37 (20.56%) Finance
5 36 (20.00%) SLA
6 32 (17.78%) Windows
7 30 (16.67%) ITSM
8 29 (16.11%) Change Management
9 26 (14.44%) Service Delivery
9 26 (14.44%) Incident Management
9 26 (14.44%) CRM
9 26 (14.44%) Data Centre
10 25 (13.89%) Management Information System
11 23 (12.78%) .NET
11 23 (12.78%) User Experience
11 23 (12.78%) Problem Management
12 21 (11.67%) C#
12 21 (11.67%) Stakeholder Management
12 21 (11.67%) Dynamics CRM
13 20 (11.11%) Office 365
13 20 (11.11%) Case Management
13 20 (11.11%) Dynamics 365
14 19 (10.56%) Microsoft Office
15 18 (10.00%) Workflow
15 18 (10.00%) Problem-Solving
16 17 (9.44%) Security Cleared
16 17 (9.44%) SQL
16 17 (9.44%) Python
17 16 (8.89%) NHS
17 16 (8.89%) Analytical Skills

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (6.11%) SharePoint
2 7 (3.89%) Apache
2 7 (3.89%) MS Exchange
2 7 (3.89%) Skype for Business
2 7 (3.89%) Tomcat
3 5 (2.78%) IBM Notes
4 4 (2.22%) WebSphere
5 3 (1.67%) SAS
6 1 (0.56%) Blackberry Enterprise Server
6 1 (0.56%) Confluence
6 1 (0.56%) IIS
6 1 (0.56%) OpenStack
Applications
1 19 (10.56%) Microsoft Office
2 9 (5.00%) Microsoft Excel
3 7 (3.89%) Microsoft PowerPoint
4 1 (0.56%) Microsoft Project
4 1 (0.56%) MS Visio
Business Applications
1 21 (11.67%) Dynamics CRM
2 3 (1.67%) Remedy ITSM
3 2 (1.11%) Elite 3E
4 1 (0.56%) Eikon
4 1 (0.56%) Finacle
4 1 (0.56%) Maximo
Cloud Services
1 20 (11.11%) Dynamics 365
1 20 (11.11%) Office 365
2 14 (7.78%) Microsoft Azure
3 9 (5.00%) Amazon AWS
4 3 (1.67%) IaaS
4 3 (1.67%) PaaS
4 3 (1.67%) SaaS
5 1 (0.56%) iPaaS
5 1 (0.56%) Mimecast
5 1 (0.56%) Slack
Communications & Networking
1 7 (3.89%) Intranet
1 7 (3.89%) Skype
2 4 (2.22%) Firewall
2 4 (2.22%) Internet
2 4 (2.22%) LAN
2 4 (2.22%) TCP/IP
2 4 (2.22%) VPN
2 4 (2.22%) WAN
3 3 (1.67%) Cisco IOS
3 3 (1.67%) DNS
4 2 (1.11%) BIG-IP
4 2 (1.11%) Ethernet
4 2 (1.11%) F5 BIG-IP GTM
4 2 (1.11%) F5 BIG-IP LTM
4 2 (1.11%) Multicast
4 2 (1.11%) Wireless
5 1 (0.56%) IP Telephony
5 1 (0.56%) MPLS
5 1 (0.56%) SAN
5 1 (0.56%) Wi-Fi
Database & Business Intelligence
1 12 (6.67%) SQL Server
2 6 (3.33%) SQL Server 2012
2 6 (3.33%) SQL Server 2014
3 4 (2.22%) MySQL
4 3 (1.67%) SQL Server Reporting Services
5 2 (1.11%) DB2
5 2 (1.11%) EDRMS
5 2 (1.11%) NoSQL
5 2 (1.11%) Relational Database
5 2 (1.11%) SQL Server Integration Services
6 1 (0.56%) Base SAS
6 1 (0.56%) InterSystems Cache
6 1 (0.56%) Oracle Reports
6 1 (0.56%) SAP HANA
Development Applications
1 13 (7.22%) Visual Studio
2 1 (0.56%) Burp Suite
2 1 (0.56%) Git (software)
2 1 (0.56%) HP UFT
2 1 (0.56%) Jenkins
2 1 (0.56%) JIRA
2 1 (0.56%) JMeter
2 1 (0.56%) LoadRunner
General
1 37 (20.56%) Finance
2 10 (5.56%) Law
3 8 (4.44%) Banking
4 7 (3.89%) Legal
4 7 (3.89%) Telecoms
5 6 (3.33%) Billing
5 6 (3.33%) Manufacturing
6 5 (2.78%) Investment Banking
6 5 (2.78%) Marketing
7 3 (1.67%) Retail
8 2 (1.11%) Electronics
8 2 (1.11%) Financial Institution
8 2 (1.11%) Games
9 1 (0.56%) Aerospace
9 1 (0.56%) Front Office
Job Titles
1 31 (17.22%) Analyst
2 22 (12.22%) Developer
3 18 (10.00%) Service Analyst
4 15 (8.33%) Service Desk Analyst
5 14 (7.78%) Architect
5 14 (7.78%) Service Manager
6 11 (6.11%) 3rd Line Engineer
7 9 (5.00%) Consultant
7 9 (5.00%) Technical Architect
8 8 (4.44%) Delivery Manager
8 8 (4.44%) Project Manager
8 8 (4.44%) Senior Manager
9 7 (3.89%) 2nd Line Engineer
9 7 (3.89%) Microsoft Developer
10 6 (3.33%) Team Leader
11 5 (2.78%) Applications Support
11 5 (2.78%) Coordinator
11 5 (2.78%) Senior Delivery Manager
11 5 (2.78%) Support Analyst
11 5 (2.78%) Transition Manager
Libraries, Frameworks & Software Standards
1 23 (12.78%) .NET
2 13 (7.22%) Web Services
3 12 (6.67%) .NET Framework
3 12 (6.67%) RESTful
4 9 (5.00%) CSS
4 9 (5.00%) HTML
4 9 (5.00%) Node.js
4 9 (5.00%) Twitter Bootstrap
5 6 (3.33%) SOAP
6 5 (2.78%) ASP.NET
7 4 (2.22%) Middleware
7 4 (2.22%) WebSphere MQ
8 3 (1.67%) JSP
8 3 (1.67%) REST
9 2 (1.11%) .NET Core
9 2 (1.11%) AngularJS
9 2 (1.11%) ASP.NET MVC
9 2 (1.11%) ASP.NET Web API
9 2 (1.11%) Django
9 2 (1.11%) Flask
Miscellaneous
1 26 (14.44%) Data Centre
2 25 (13.89%) Management Information System
3 23 (12.78%) User Experience
4 16 (8.89%) Analytical Skills
4 16 (8.89%) NHS
5 8 (4.44%) Blackberry
6 4 (2.22%) Driving Licence
6 4 (2.22%) iPhone
6 4 (2.22%) Life Science
6 4 (2.22%) Tandem
7 3 (1.67%) Enterprise Software
7 3 (1.67%) Virtual Team
8 2 (1.11%) Video Conferencing
9 1 (0.56%) BYOD
9 1 (0.56%) CCTV
9 1 (0.56%) CMDB
9 1 (0.56%) Mobile App
9 1 (0.56%) Public Cloud
9 1 (0.56%) Smartphone
9 1 (0.56%) Social Media
Operating Systems
1 32 (17.78%) Windows
2 10 (5.56%) Windows Server
3 8 (4.44%) Linux
3 8 (4.44%) Unix
3 8 (4.44%) Windows 10
4 6 (3.33%) Windows Server 2012
5 4 (2.22%) HPUX
6 2 (1.11%) Red Hat Enterprise Linux
7 1 (0.56%) AIX
7 1 (0.56%) Android
7 1 (0.56%) Apple iOS
Processes & Methodologies
1 98 (54.44%) ITIL
2 47 (26.11%) Agile Software Development
3 30 (16.67%) ITSM
4 29 (16.11%) Change Management
5 26 (14.44%) CRM
5 26 (14.44%) Incident Management
5 26 (14.44%) Service Delivery
6 23 (12.78%) Problem Management
7 21 (11.67%) Stakeholder Management
8 20 (11.11%) Case Management
9 18 (10.00%) Problem-Solving
9 18 (10.00%) Workflow
10 15 (8.33%) Project Management
10 15 (8.33%) Risk Management
11 13 (7.22%) Data Modelling
11 13 (7.22%) DevOps
11 13 (7.22%) ITIL V3
12 12 (6.67%) Decision-Making
12 12 (6.67%) Release Management
13 11 (6.11%) Continuous Integration
Programming Languages
1 21 (11.67%) C#
2 17 (9.44%) Python
2 17 (9.44%) SQL
3 15 (8.33%) Java
4 11 (6.11%) Ruby
5 9 (5.00%) JavaScript
5 9 (5.00%) Scala
6 2 (1.11%) ABAP
6 2 (1.11%) PHP
6 2 (1.11%) R
7 1 (0.56%) C
7 1 (0.56%) Go
7 1 (0.56%) MUMPS
7 1 (0.56%) T-SQL
7 1 (0.56%) VBA
Qualifications
1 17 (9.44%) Security Cleared
2 14 (7.78%) ITIL Certification
3 11 (6.11%) SC Cleared
4 9 (5.00%) Degree
5 6 (3.33%) MCP
6 5 (2.78%) Cisco Certification
6 5 (2.78%) ITIL Foundation Certificate
7 3 (1.67%) CCNP
8 2 (1.11%) CCIE
8 2 (1.11%) CCNA
9 1 (0.56%) APMP
9 1 (0.56%) Computer Science Degree
9 1 (0.56%) ISEB
9 1 (0.56%) ISTQB Foundation Certification
9 1 (0.56%) MCSA
9 1 (0.56%) MCSE
9 1 (0.56%) Microsoft Certification
9 1 (0.56%) PMI Certification
9 1 (0.56%) PMP
Quality Assurance & Compliance
1 36 (20.00%) SLA
2 5 (2.78%) QA
3 4 (2.22%) Data Quality
4 3 (1.67%) GDPR
4 3 (1.67%) P3O
5 2 (1.11%) PMO
6 1 (0.56%) HMG Security Policy Framework
6 1 (0.56%) ISO/IEC 20000
6 1 (0.56%) Sarbanes-Oxley
6 1 (0.56%) WCAG
System Software
1 11 (6.11%) Active Directory
2 3 (1.67%) VMware Infrastructure
3 2 (1.11%) ProxySG
4 1 (0.56%) Hyper-V
4 1 (0.56%) Virtual Desktop
4 1 (0.56%) Virtual Machines
Systems Management
1 6 (3.33%) Systems Management Server (SMS)
2 4 (2.22%) OpenView
2 4 (2.22%) OVSD
2 4 (2.22%) SCCM
3 3 (1.67%) Grafana
3 3 (1.67%) Prometheus
3 3 (1.67%) ZABBIX
4 2 (1.11%) Opscode Chef
4 2 (1.11%) Puppet
5 1 (0.56%) Microsoft Intune
5 1 (0.56%) Nessus
5 1 (0.56%) ServiceCenter
Vendors
1 61 (33.89%) Microsoft
2 13 (7.22%) ServiceNow
3 11 (6.11%) HP
3 11 (6.11%) Oracle
4 8 (4.44%) Citrix
5 7 (3.89%) SAP
6 5 (2.78%) BMC
6 5 (2.78%) Cisco
6 5 (2.78%) Lotus
7 4 (2.22%) VMware
8 3 (1.67%) Dynatrace
8 3 (1.67%) McAfee
8 3 (1.67%) Remedy
8 3 (1.67%) Reuters
9 2 (1.11%) CheckPoint
9 2 (1.11%) F5
9 2 (1.11%) Intapp
9 2 (1.11%) M86 Security
9 2 (1.11%) Splunk
9 2 (1.11%) Trustwave