The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / North West
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 63 55 72
Rank change year-on-year -8 +17  
Contract jobs citing Service Management 74 120 83
As % of all contract IT jobs advertised in the North West 2.55% 3.20% 2.23%
As % of the Processes & Methodologies category 3.15% 3.89% 2.84%
Number of daily rates quoted 53 81 41
Median daily rate £368 £450 £350
Median daily rate % change year-on-year -18.33% +28.57%  
90% offered a daily rate of more than £162 £275 £250
10% offered a daily rate of more than £516 £575 £475
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 2 1 3
Median hourly rate £55.00 £47.50 £16.84
Median hourly rate % change year-on-year +15.78% +182.06%  
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North West
Contract job vacancies with a requirement for process and methodology skills 2349 3084 2925
As % of all contract IT job vacancies advertised in the North West 81.00% 82.20% 78.65%
Number of daily rates quoted 1388 1942 1710
Median daily rate £410 £415 £380
Median daily rate % change year-on-year -1.20% +9.21%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £550 £575 £540
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 98 77 125
Median hourly rate £40.00 £29.25 £33.50
Median hourly rate % change year-on-year +36.75% -12.68%  
90% offered a hourly rate of more than £13.00 £12.58 £14.50
10% offered a hourly rate of more than £55.00 £53.00 £54.67
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 3 months to 25 June 2017.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 34 £375 -21.05% 13
Cheshire +9 15 £300 -36.84% 8
Merseyside +10 13 £375 +16.02% 5
Lancashire -19 6 £438 +7.36%
Cumbria - 2 - -
Service Management
England

For the 6 months to 25 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Management.

1 80 (60.15%) ITIL
2 32 (24.06%) ITSM
3 28 (21.05%) Project Management
4 25 (18.80%) Microsoft
5 24 (18.05%) Windows
6 19 (14.29%) Finance
6 19 (14.29%) Analytical Skills
7 18 (13.53%) Agile Software Development
7 18 (13.53%) Active Directory
7 18 (13.53%) Change Management
8 17 (12.78%) Stakeholder Management
9 16 (12.03%) Incident Management
10 14 (10.53%) Data Centre
11 13 (9.77%) Windows Server
11 13 (9.77%) Security Cleared
11 13 (9.77%) ServiceNow
11 13 (9.77%) WAN
12 12 (9.02%) DNS
12 12 (9.02%) LAN
12 12 (9.02%) Service Delivery
12 12 (9.02%) ITIL V3
13 11 (8.27%) Windows Server 2012
13 11 (8.27%) Microsoft Azure
13 11 (8.27%) Citrix
13 11 (8.27%) SLA
13 11 (8.27%) PRINCE2
14 10 (7.52%) Release Management
14 10 (7.52%) Cybersecurity
14 10 (7.52%) Office 365
14 10 (7.52%) Service Design

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.51%) MS Exchange
2 5 (3.76%) Tomcat
3 4 (3.01%) Exchange Server 2010
3 4 (3.01%) SharePoint
4 3 (2.26%) Apache
4 3 (2.26%) IBM Notes
4 3 (2.26%) WebSphere
4 3 (2.26%) WebSphere Application Server
5 2 (1.50%) CMS
5 2 (1.50%) SAS
5 2 (1.50%) WebLogic
6 1 (0.75%) Blackberry Enterprise Server
6 1 (0.75%) Exchange Server 2003
6 1 (0.75%) Exchange Server 2007
6 1 (0.75%) SharePoint 2013
6 1 (0.75%) Skype for Business
Applications
1 9 (6.77%) Microsoft Office
2 7 (5.26%) Microsoft Excel
3 6 (4.51%) Microsoft PowerPoint
4 4 (3.01%) MS Visio
Business Applications
1 1 (0.75%) Dynamics AX
1 1 (0.75%) Dynamics CRM
1 1 (0.75%) SAP Oil and Gas
Cloud Services
1 11 (8.27%) Microsoft Azure
2 10 (7.52%) Office 365
3 3 (2.26%) Google Drive
3 3 (2.26%) IaaS
3 3 (2.26%) PaaS
4 2 (1.50%) SaaS
5 1 (0.75%) Cloud Computing
5 1 (0.75%) G Suite
5 1 (0.75%) Mimecast
Communications & Networking
1 13 (9.77%) WAN
2 12 (9.02%) DNS
2 12 (9.02%) LAN
3 8 (6.02%) DHCP
3 8 (6.02%) Wi-Fi
4 6 (4.51%) VPN
5 5 (3.76%) TCP/IP
6 4 (3.01%) Cisco IOS
6 4 (3.01%) Firewall
6 4 (3.01%) LDAP
6 4 (3.01%) SSL
6 4 (3.01%) VLAN
7 3 (2.26%) MPLS
8 2 (1.50%) IP Telephony
8 2 (1.50%) PBX
8 2 (1.50%) VoIP
8 2 (1.50%) Wireless
9 1 (0.75%) ISDN
9 1 (0.75%) POP3
9 1 (0.75%) WLAN
Database & Business Intelligence
1 9 (6.77%) SQL Server
2 6 (4.51%) Data Warehouse
3 3 (2.26%) SQL Server 2012
3 3 (2.26%) SQL Server 2014
3 3 (2.26%) SQL Server Integration Services
3 3 (2.26%) SQL Server Reporting Services
4 2 (1.50%) Data Mart
4 2 (1.50%) Oracle Reports
4 2 (1.50%) SAS Data Integration Studio
4 2 (1.50%) SAS Enterprise Guide
4 2 (1.50%) SAS Enterprise Miner
4 2 (1.50%) SQL Server 2005
4 2 (1.50%) SQL Server 2008
4 2 (1.50%) SQL Server Analysis Services
5 1 (0.75%) Electronic Patient Records
5 1 (0.75%) MongoDB
5 1 (0.75%) Relational Database
Development Applications
1 5 (3.76%) JIRA
2 4 (3.01%) Team Foundation Server
3 2 (1.50%) Ant
3 2 (1.50%) Git (software)
3 2 (1.50%) Gradle
3 2 (1.50%) Maven
3 2 (1.50%) Visual Studio Team System
4 1 (0.75%) Moq
4 1 (0.75%) NUnit
General
1 19 (14.29%) Finance
2 8 (6.02%) Telecoms
3 7 (5.26%) Banking
4 4 (3.01%) Manufacturing
4 4 (3.01%) Retail
5 3 (2.26%) Legal
6 2 (1.50%) Front Office
6 2 (1.50%) Marketing
6 2 (1.50%) Pharmaceutical
7 1 (0.75%) Electronics
7 1 (0.75%) Financial Institution
7 1 (0.75%) Local Government
7 1 (0.75%) Publishing
Job Titles
1 32 (24.06%) Analyst
2 14 (10.53%) Service Manager
3 12 (9.02%) Consultant
4 11 (8.27%) Architect
5 9 (6.77%) Project Manager
5 9 (6.77%) Service Analyst
6 7 (5.26%) Infrastructure Architect
6 7 (5.26%) IT Manager
6 7 (5.26%) ITIL Manager
6 7 (5.26%) Service Desk Analyst
7 6 (4.51%) Technical Consultant
8 5 (3.76%) Developer
8 5 (3.76%) Systems Analyst
8 5 (3.76%) Systems Engineer
8 5 (3.76%) Technical Manager
9 4 (3.01%) Data Architect
9 4 (3.01%) Linux Engineer
9 4 (3.01%) Operations Manager
9 4 (3.01%) Security Specialist
9 4 (3.01%) Telecoms Engineer
Libraries, Frameworks & Software Standards
1 4 (3.01%) Memcached
1 4 (3.01%) Middleware
2 3 (2.26%) .NET
2 3 (2.26%) .NET Framework
2 3 (2.26%) ASP.NET
2 3 (2.26%) JSP
2 3 (2.26%) SOAP
2 3 (2.26%) WCF
2 3 (2.26%) Web Services
3 2 (1.50%) HTML
4 1 (0.75%) Ajax
4 1 (0.75%) Castle Windsor
4 1 (0.75%) CSS
4 1 (0.75%) Entity Framework
4 1 (0.75%) LINQ
4 1 (0.75%) MSMQ
4 1 (0.75%) NHibernate
4 1 (0.75%) Ninject
4 1 (0.75%) WPF
4 1 (0.75%) XML
Miscellaneous
1 19 (14.29%) Analytical Skills
2 14 (10.53%) Data Centre
3 6 (4.51%) Management Information System
3 6 (4.51%) Smartphone
4 4 (3.01%) Life Science
4 4 (3.01%) NHS
4 4 (3.01%) Security Operations Centre
4 4 (3.01%) User Experience
5 3 (2.26%) PMI
6 2 (1.50%) Blackberry
6 2 (1.50%) iPhone
7 1 (0.75%) Clustering
7 1 (0.75%) CMDB
7 1 (0.75%) Computer Science
7 1 (0.75%) Data Structures
7 1 (0.75%) Handset
7 1 (0.75%) iPad
7 1 (0.75%) PACS
7 1 (0.75%) Virtual Team
Operating Systems
1 24 (18.05%) Windows
2 13 (9.77%) Windows Server
3 11 (8.27%) Windows Server 2012
4 6 (4.51%) Linux
4 6 (4.51%) Windows Server 2008
5 5 (3.76%) Android
5 5 (3.76%) Unix
6 4 (3.01%) Apple iOS
7 3 (2.26%) AIX
8 2 (1.50%) HPUX
8 2 (1.50%) Windows 7
9 1 (0.75%) Mac OS
9 1 (0.75%) Windows 8
9 1 (0.75%) Windows Server 2003
9 1 (0.75%) Windows Vista
9 1 (0.75%) Windows XP
Processes & Methodologies
1 80 (60.15%) ITIL
2 32 (24.06%) ITSM
3 28 (21.05%) Project Management
4 18 (13.53%) Agile Software Development
4 18 (13.53%) Change Management
5 17 (12.78%) Stakeholder Management
6 16 (12.03%) Incident Management
7 12 (9.02%) ITIL V3
7 12 (9.02%) Service Delivery
8 11 (8.27%) PRINCE2
9 10 (7.52%) Cybersecurity
9 10 (7.52%) Release Management
9 10 (7.52%) Service Design
10 9 (6.77%) SDLC
11 8 (6.02%) Business Analysis
11 8 (6.02%) Business Intelligence
11 8 (6.02%) Disaster Recovery
11 8 (6.02%) Process Improvement
12 7 (5.26%) Continuous Improvement
12 7 (5.26%) Programme Management
Programming Languages
1 4 (3.01%) Bash Shell
1 4 (3.01%) C
1 4 (3.01%) Perl
1 4 (3.01%) PHP
1 4 (3.01%) PowerShell
2 3 (2.26%) C#
3 2 (1.50%) Java
3 2 (1.50%) JavaScript
3 2 (1.50%) Shell Script
3 2 (1.50%) SQL
4 1 (0.75%) T-SQL
Qualifications
1 13 (9.77%) Security Cleared
2 9 (6.77%) Degree
3 8 (6.02%) SC Cleared
4 6 (4.51%) ITIL Certification
5 5 (3.76%) CCNA
5 5 (3.76%) Cisco Certification
6 4 (3.01%) CCNP
6 4 (3.01%) ISEB
6 4 (3.01%) ISTQB Foundation Certification
6 4 (3.01%) MCP
6 4 (3.01%) Microsoft Certification
7 3 (2.26%) PMI Certification
7 3 (2.26%) PRINCE2 Practitioner
8 2 (1.50%) BPSS Clearance
8 2 (1.50%) MCSA
8 2 (1.50%) MCSE
9 1 (0.75%) Computer Science Degree
9 1 (0.75%) CTC Cleared
9 1 (0.75%) ITIL Foundation Certificate
9 1 (0.75%) PMP
Quality Assurance & Compliance
1 11 (8.27%) SLA
2 2 (1.50%) COBIT
2 2 (1.50%) PMO
3 1 (0.75%) Disclosure Scotland
3 1 (0.75%) GxP
3 1 (0.75%) ISO/IEC 20000
System Software
1 18 (13.53%) Active Directory
2 4 (3.01%) iptables
2 4 (3.01%) Postfix
2 4 (3.01%) Squid
2 4 (3.01%) Varnish
2 4 (3.01%) XenApp
3 3 (2.26%) VMware Infrastructure
3 3 (2.26%) vSphere
4 1 (0.75%) BitLocker
4 1 (0.75%) Hyper-V
4 1 (0.75%) Virtual Desktop
4 1 (0.75%) VMware Workstation
Systems Management
1 6 (4.51%) SCCM
2 5 (3.76%) SCOrch
2 5 (3.76%) SCSM
3 4 (3.01%) Microsoft Intune
3 4 (3.01%) Nagios
4 3 (2.26%) SCOM
4 3 (2.26%) Systems Management Server (SMS)
5 2 (1.50%) WMI
6 1 (0.75%) AirWatch
6 1 (0.75%) Cisco Prime
6 1 (0.75%) SafeCom
Vendors
1 25 (18.80%) Microsoft
2 13 (9.77%) ServiceNow
3 11 (8.27%) Citrix
4 8 (6.02%) IBM
5 7 (5.26%) VMware
6 6 (4.51%) Cisco
7 4 (3.01%) Google
7 4 (3.01%) HP
7 4 (3.01%) NetApp
8 3 (2.26%) AppDynamics
8 3 (2.26%) Apple
8 3 (2.26%) CommVault
8 3 (2.26%) Lotus
9 2 (1.50%) Capita
9 2 (1.50%) Guidewire
9 2 (1.50%) iManage
9 2 (1.50%) Oracle
9 2 (1.50%) Remedy
9 2 (1.50%) Wyse
10 1 (0.75%) Telerik
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