Period
to 17 February 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North West
6 months to
17 Feb 2018
Same period 2017 Same period 2016
Rank 58 48 60
Rank change year-on-year -10 +12 +10
Contract jobs citing Service Management 175 233 234
As % of all contract IT jobs advertised in the North West 3.30% 3.90% 2.84%
As % of the Processes & Methodologies category 3.96% 4.62% 3.46%
Number of daily rates quoted 106 186 148
North West median daily rate £438 £405 £475
Median daily rate % change year-on-year +8.02% -14.74% +54.47%
10th Percentile £140 £145 £263
90th Percentile £600 £675 £694
England median daily rate £425 £437 £425
% change year-on-year -2.69% +2.76% +6.25%
Number of hourly rates quoted 20 1 16
North West median hourly rate £17.43 £22.90 £23.62
Median hourly rate % change year-on-year -23.89% -3.05% +56.63%
10th Percentile £17.00 £22.85 £15.92
90th Percentile £49.50 £22.95 £41.91
England median hourly rate £17.00 £15.00 £15.00
% change year-on-year +13.33% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4,418 5,042 6,758
As % of all contract IT jobs advertised in the North West 83.28% 84.31% 81.91%
Number of daily rates quoted 2,852 3,261 4,124
North West median daily rate £410 £400 £400
Median daily rate % change year-on-year +2.50% - +6.67%
10th Percentile £256 £256 £250
90th Percentile £600 £575 £567
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +3.66%
Number of hourly rates quoted 216 169 285
North West median hourly rate £23.17 £26.75 £32.50
Median hourly rate % change year-on-year -13.36% -17.71% +68.83%
10th Percentile £11.88 £12.75 £13.00
90th Percentile £56.25 £51.50 £51.80
England median hourly rate £24.56 £25.00 £23.50
% change year-on-year -1.76% +6.38% +17.50%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North West.

Contractor daily rate trend for Service Management in the North West

Service Management
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Management in the North West over the 6 months to 17 February 2018.

Contractor daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North West.

Contractor hourly rate trend for Service Management in the North West

Service Management
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Management in the North West over the 6 months to 17 February 2018.

Contractor hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 17 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 86 £438 +10.76% 18
Cheshire -5 39 £463 +19.35% 12
Merseyside +24 21 £328 -9.66% 2
Lancashire -18 16 £575 +40.24% 5
Cumbria - 10 - -
Service Management
England

For the 6 months to 17 February 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Management.

1 131 (74.86%) ITIL
2 47 (26.86%) ITSM
3 38 (21.71%) Service Delivery
3 38 (21.71%) ITIL Certification
4 37 (21.14%) Microsoft
4 37 (21.14%) Service Design
5 35 (20.00%) Active Directory
5 35 (20.00%) Windows
6 28 (16.00%) PRINCE2
6 28 (16.00%) Agile Software Development
6 28 (16.00%) Incident Management
7 27 (15.43%) Management Information System
8 23 (13.14%) Security Cleared
9 22 (12.57%) Finance
10 21 (12.00%) Stakeholder Management
11 20 (11.43%) SC Cleared
12 17 (9.71%) Continuous Improvement
12 17 (9.71%) Programme Management
12 17 (9.71%) Publishing
12 17 (9.71%) Project Management
12 17 (9.71%) MCP
13 16 (9.14%) Configuration Management
13 16 (9.14%) Enterprise Architecture
13 16 (9.14%) COBIT
13 16 (9.14%) ServiceNow
13 16 (9.14%) Windows 7
13 16 (9.14%) Analytical Skills
14 15 (8.57%) SCCM
14 15 (8.57%) ITIL V3
15 14 (8.00%) Supplier Management

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.86%) Skype for Business
2 4 (2.29%) CMS
3 3 (1.71%) IBM Notes
3 3 (1.71%) SharePoint
4 2 (1.14%) Confluence
4 2 (1.14%) MS Exchange
5 1 (0.57%) Blackberry Enterprise Server
Applications
1 7 (4.00%) Microsoft Excel
2 6 (3.43%) Microsoft Office
3 5 (2.86%) Microsoft PowerPoint
4 1 (0.57%) MS Visio
Cloud Services
1 11 (6.29%) Amazon AWS
1 11 (6.29%) Microsoft Azure
2 8 (4.57%) SaaS
3 7 (4.00%) IaaS
3 7 (4.00%) Office 365
4 5 (2.86%) PaaS
5 4 (2.29%) Azure Active Directory
5 4 (2.29%) Google Drive
6 3 (1.71%) Boomi
7 2 (1.14%) iPaaS
7 2 (1.14%) Slack
7 2 (1.14%) Trello
8 1 (0.57%) G Suite
8 1 (0.57%) Google Cloud Platform
8 1 (0.57%) OneDrive
Communications & Networking
1 6 (3.43%) Skype
2 5 (2.86%) DHCP
2 5 (2.86%) DNS
3 4 (2.29%) SMS
4 3 (1.71%) Extranet
5 2 (1.14%) LAN
5 2 (1.14%) Remote Desktop
5 2 (1.14%) VPN
5 2 (1.14%) WAN
6 1 (0.57%) Firewall
6 1 (0.57%) Internet
6 1 (0.57%) MPLS
6 1 (0.57%) SAN
6 1 (0.57%) Wi-Fi
Database & Business Intelligence
1 3 (1.71%) SQL Server
2 2 (1.14%) BusinessObjects
3 1 (0.57%) Amazon RDS
3 1 (0.57%) Data Warehouse
3 1 (0.57%) GIS
3 1 (0.57%) MySQL
3 1 (0.57%) Oracle Database
Development Applications
1 6 (3.43%) JIRA
2 3 (1.71%) Visual Studio
3 1 (0.57%) HP UFT
3 1 (0.57%) Jenkins
3 1 (0.57%) Selenium
General
1 22 (12.57%) Finance
2 17 (9.71%) Publishing
3 13 (7.43%) Banking
4 5 (2.86%) Law
4 5 (2.86%) Legal
4 5 (2.86%) Retail Banking
5 3 (1.71%) Investment Banking
6 2 (1.14%) Local Government
6 2 (1.14%) Retail
7 1 (0.57%) Telecoms
Job Titles
1 45 (25.71%) Analyst
2 29 (16.57%) Service Analyst
3 24 (13.71%) Service Manager
4 22 (12.57%) IT Manager
5 21 (12.00%) Architect
6 20 (11.43%) Service Desk Analyst
7 15 (8.57%) Delivery Manager
8 13 (7.43%) IT Analyst
8 13 (7.43%) ITIL Manager
9 11 (6.29%) IT Services Manager
10 10 (5.71%) ITIL Service Manager
10 10 (5.71%) Services Delivery Manager
11 9 (5.14%) 1st Line Support
11 9 (5.14%) Service Architect
12 8 (4.57%) Consultant
12 8 (4.57%) Support Analyst
13 7 (4.00%) Change Manager
13 7 (4.00%) Senior Manager
13 7 (4.00%) Technical Architect
13 7 (4.00%) Transition Manager
Libraries, Frameworks & Software Standards
1 7 (4.00%) Web Services
2 4 (2.29%) .NET
2 4 (2.29%) Velocity
3 3 (1.71%) JSON
3 3 (1.71%) XML
4 2 (1.14%) .NET Framework
4 2 (1.14%) ADO.NET
4 2 (1.14%) ASP.NET
4 2 (1.14%) ASP.NET Web API
4 2 (1.14%) ASP.NET Web Forms
4 2 (1.14%) LINQ
4 2 (1.14%) REST
4 2 (1.14%) WCF
5 1 (0.57%) Middleware
Miscellaneous
1 27 (15.43%) Management Information System
2 16 (9.14%) Analytical Skills
3 10 (5.71%) Blackberry
4 8 (4.57%) Public Cloud
4 8 (4.57%) User Experience
5 7 (4.00%) CMDB
6 4 (2.29%) iPhone
6 4 (2.29%) Smartphone
7 3 (1.71%) NHS
7 3 (1.71%) PKI
7 3 (1.71%) Reference Data
8 2 (1.14%) Computer Science
8 2 (1.14%) Data Centre
8 2 (1.14%) Data Structures
8 2 (1.14%) Greenfield Project
8 2 (1.14%) PMI
9 1 (0.57%) Data Protection Act
9 1 (0.57%) PDA
9 1 (0.57%) Video Conferencing
9 1 (0.57%) Virtual Team
Operating Systems
1 35 (20.00%) Windows
2 16 (9.14%) Windows 7
3 8 (4.57%) Windows Server
4 7 (4.00%) Linux
5 6 (3.43%) Apple iOS
6 5 (2.86%) Android
7 4 (2.29%) SUSE
7 4 (2.29%) Unix
8 3 (1.71%) Windows 10
8 3 (1.71%) Windows 8
9 2 (1.14%) AIX
9 2 (1.14%) Red Hat Enterprise Linux
10 1 (0.57%) Mac OS
10 1 (0.57%) Mac OS X
10 1 (0.57%) Windows Server 2012
Processes & Methodologies
1 131 (74.86%) ITIL
2 47 (26.86%) ITSM
3 38 (21.71%) Service Delivery
4 37 (21.14%) Service Design
5 28 (16.00%) Agile Software Development
5 28 (16.00%) Incident Management
5 28 (16.00%) PRINCE2
6 21 (12.00%) Stakeholder Management
7 17 (9.71%) Continuous Improvement
7 17 (9.71%) Programme Management
7 17 (9.71%) Project Management
8 16 (9.14%) Configuration Management
8 16 (9.14%) Enterprise Architecture
9 15 (8.57%) ITIL V3
10 14 (8.00%) ITIL V2
10 14 (8.00%) SFIA
10 14 (8.00%) Supplier Management
10 14 (8.00%) Waterfall
11 13 (7.43%) Infrastructure Management
11 13 (7.43%) TOGAF
Programming Languages
1 9 (5.14%) C
2 3 (1.71%) C#
2 3 (1.71%) Java
2 3 (1.71%) SQL
3 2 (1.14%) PowerShell
3 2 (1.14%) R
4 1 (0.57%) PHP
4 1 (0.57%) PL/SQL
Qualifications
1 38 (21.71%) ITIL Certification
2 23 (13.14%) Security Cleared
3 20 (11.43%) SC Cleared
4 17 (9.71%) MCP
5 13 (7.43%) Degree
6 6 (3.43%) CISM
6 6 (3.43%) CISSP
7 5 (2.86%) Microsoft Certification
8 4 (2.29%) APMG
9 3 (1.71%) CCNA
9 3 (1.71%) Cisco Certification
9 3 (1.71%) ITIL Foundation Certificate
9 3 (1.71%) MCSE
10 2 (1.14%) PMI Certification
11 1 (0.57%) CCNP
11 1 (0.57%) CISA
11 1 (0.57%) ISEB
11 1 (0.57%) MCDST
11 1 (0.57%) MCSD
11 1 (0.57%) MCTS
Quality Assurance & Compliance
1 16 (9.14%) COBIT
2 8 (4.57%) SLA
3 6 (3.43%) ISO/IEC 27001
4 5 (2.86%) PMO
5 3 (1.71%) Data Quality
6 2 (1.14%) GDPR
6 2 (1.14%) GMP
7 1 (0.57%) COSO
7 1 (0.57%) ISO 9001
7 1 (0.57%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.57%) P3O
7 1 (0.57%) PCI DSS
System Software
1 35 (20.00%) Active Directory
2 2 (1.14%) VMware Infrastructure
3 1 (0.57%) GPFS
3 1 (0.57%) Hyper-V
3 1 (0.57%) Oracle RAC
3 1 (0.57%) Terminal Server
3 1 (0.57%) VMware ESXi
Systems Management
1 15 (8.57%) SCCM
2 7 (4.00%) SCOM
3 4 (2.29%) Forefront Identity Manager
3 4 (2.29%) McAfee ePO
3 4 (2.29%) WSUS
4 2 (1.14%) Single Sign-On
4 2 (1.14%) Systems Management Server (SMS)
5 1 (0.57%) AirWatch
5 1 (0.57%) Data Guard
5 1 (0.57%) Opscode Chef
5 1 (0.57%) Oracle RMAN
5 1 (0.57%) Tivoli Storage Manager
Vendors
1 37 (21.14%) Microsoft
2 16 (9.14%) ServiceNow
3 11 (6.29%) Citrix
4 9 (5.14%) Siebel
5 8 (4.57%) SolarWinds
6 6 (3.43%) Cisco
6 6 (3.43%) Google
7 5 (2.86%) Apple
8 4 (2.29%) Clearswift
8 4 (2.29%) IronPort
8 4 (2.29%) Lumension
8 4 (2.29%) McAfee
8 4 (2.29%) Micro Focus
8 4 (2.29%) MobileIron
8 4 (2.29%) NetApp
9 3 (1.71%) Cadence
9 3 (1.71%) HP
9 3 (1.71%) Lotus
9 3 (1.71%) Red Hat
9 3 (1.71%) VMware