Customer Service Contract Job Trends in Nottinghamshire

Customer Service
East Midlands > Nottinghamshire

The table below provides summary statistics and contractor rates for jobs advertised in Nottinghamshire requiring Customer Service skills. It covers contract job vacancies from the 6 months leading up to 1 January 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Jan 2026
Same period 2025 Same period 2024
Rank 2 8 20
Rank change year-on-year +6 +12 +3
Contract jobs citing Customer Service 47 15 5
As % of all contract jobs in Nottinghamshire 23.98% 10.20% 3.07%
As % of the Processes & Methodologies category 30.92% 12.82% 3.82%
Number of daily rates quoted 16 4 1
10th Percentile £154 - -
25th Percentile £163 £185 £493
Median daily rate (50th Percentile) £190 £270 £495
Median % change year-on-year -29.63% -45.45% -1.00%
75th Percentile £217 £370 £498
90th Percentile £238 £406 -
East Midlands median daily rate £175 £205 £425
% change year-on-year -14.63% -51.76% +112.50%
Number of hourly rates quoted 19 1 3
10th Percentile £15.50 - £10.75
25th Percentile £16.17 - £10.76
Median hourly rate £16.35 £15.10 £10.77
Median % change year-on-year +8.28% +40.20% +10.57%
75th Percentile £16.50 - £14.76
90th Percentile £16.55 - £17.15
East Midlands median hourly rate £16.35 £17.00 £15.50
% change year-on-year -3.82% +9.68% +3.33%

All Process & Methodology Skills
Nottinghamshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Nottinghamshire.

Contract vacancies with a requirement for process or methodology skills 152 117 131
As % of all contract IT jobs advertised in Nottinghamshire 77.55% 79.59% 80.37%
Number of daily rates quoted 86 64 102
10th Percentile £172 £313 £290
25th Percentile £213 £410 £370
Median daily rate (50th Percentile) £450 £500 £475
Median % change year-on-year -10.00% +5.26% -13.64%
75th Percentile £550 £550 £650
90th Percentile £714 £600 £745
East Midlands median daily rate £420 £425 £453
% change year-on-year -1.18% -6.18% -2.05%
Number of hourly rates quoted 34 4 9
10th Percentile £15.39 £14.79 £10.77
25th Percentile £16.17 £14.99 £14.75
Median hourly rate £16.35 £23.80 £21.52
Median % change year-on-year -31.30% +10.62% +95.59%
75th Percentile £17.87 £54.56 £88.75
90th Percentile - £92.03 £93.75
East Midlands median hourly rate £18.44 £22.50 £22.28
% change year-on-year -18.07% +1.01% +32.35%

Customer Service
Job Vacancy Trend in Nottinghamshire

Historical trend showing the proportion of contract IT job postings citing Customer Service relative to all contract IT jobs advertised in Nottinghamshire.

Customer Service job vacancy trend in Nottinghamshire

Customer Service
Daily Rate Trend in Nottinghamshire

Contractor daily rate distribution trend for jobs in Nottinghamshire citing Customer Service.

Contractor daily rate distribution trend for jobs in Nottinghamshire citing Customer Service

Customer Service
Hourly Rate Trend in Nottinghamshire

Contractor hourly rate distribution trend for jobs in Nottinghamshire citing Customer Service.

Contractor hourly rate distribution trend for jobs in Nottinghamshire citing Customer Service

Customer Service
Contract Job Locations in Nottinghamshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service within the Nottinghamshire region over the 6 months to 1 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Nottingham +4 33 £190 - 9
Mansfield - 11 £175 - 2
Customer Service
East Midlands

Customer Service
Co-Occurring Skills & Capabilities in Nottinghamshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (12.77%) SharePoint
Cloud Services
1 12 (25.53%) Microsoft 365
2 6 (12.77%) Azure
2 6 (12.77%) Entra ID
Communications & Networking
1 2 (4.26%) ATM
2 1 (2.13%) LAN
2 1 (2.13%) WLAN
Development Applications
1 1 (2.13%) JIRA
General
1 13 (27.66%) Social Skills
2 11 (23.40%) Organisational Skills
3 10 (21.28%) Retail
4 5 (10.64%) Law
5 4 (8.51%) Marketing
6 2 (4.26%) Inclusion and Diversity
6 2 (4.26%) Public Sector
7 1 (2.13%) Electronics
7 1 (2.13%) Finance
7 1 (2.13%) Manufacturing
7 1 (2.13%) Telecoms
Job Titles
1 17 (36.17%) Analyst
2 11 (23.40%) Desktop Support
3 6 (12.77%) Break Fix Engineer
3 6 (12.77%) Desktop Support Technician
3 6 (12.77%) Desktop Technician
3 6 (12.77%) Hardware Engineer
3 6 (12.77%) Support Engineer
3 6 (12.77%) Support Technician
4 5 (10.64%) Desktop Engineer
4 5 (10.64%) Desktop Support Engineer
4 5 (10.64%) Help Desk Analyst
5 4 (8.51%) Senior
5 4 (8.51%) Senior Desktop Support
5 4 (8.51%) Senior Desktop Support Technician
5 4 (8.51%) Senior Support Technician
5 4 (8.51%) Senior Technician
6 3 (6.38%) Field Engineer
6 3 (6.38%) Field Hardware Engineer
7 2 (4.26%) Service Analyst
7 2 (4.26%) Service Desk Analyst
Miscellaneous
1 11 (23.40%) Smartphone
2 1 (2.13%) Driving Licence
2 1 (2.13%) Onboarding
2 1 (2.13%) Virtual Team
Operating Systems
1 17 (36.17%) Windows
2 9 (19.15%) Windows 10
3 6 (12.77%) Apple iOS
Processes & Methodologies
1 14 (29.79%) Customer Experience
2 11 (23.40%) ITSM
2 11 (23.40%) Migration
2 11 (23.40%) Pattern Recognition
2 11 (23.40%) Problem-Solving
3 6 (12.77%) BCP
3 6 (12.77%) Continuous Improvement
3 6 (12.77%) Data Migration
3 6 (12.77%) Service Delivery
3 6 (12.77%) Time Management
4 5 (10.64%) Line Management
4 5 (10.64%) Service Management
5 4 (8.51%) Business Continuity
5 4 (8.51%) Business Continuity Planning
5 4 (8.51%) Change Management
5 4 (8.51%) Disaster Recovery
5 4 (8.51%) Stakeholder Management
5 4 (8.51%) Supplier Management
6 3 (6.38%) Customer Retention
7 1 (2.13%) Knowledge Management
Qualifications
1 3 (6.38%) Security Cleared
2 2 (4.26%) DBS Check
System Software
1 12 (25.53%) Active Directory
Systems Management
1 11 (23.40%) SCCM
2 6 (12.77%) Microsoft Intune
Vendors
1 11 (23.40%) Microsoft
2 10 (21.28%) Genesys
3 6 (12.77%) HP
4 1 (2.13%) SAP
4 1 (2.13%) ServiceNow