Period
to 20 August 2018

The table below looks at the prevalence of the term IVR in contract job vacancies advertised in the South East. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 20 August 2018 with a comparison to the same period over the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Interactive Voice Response (IVR)
England > South East
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 367 347 365
Rank change year-on-year -20 +18 -5
Contract jobs citing IVR 12 24 23
As % of all contract IT jobs advertised in the South East 0.072% 0.15% 0.13%
As % of the Miscellaneous category 0.22% 0.49% 0.39%
Number of daily rates quoted 9 14 11
South East median daily rate £425 £408 £425
Median daily rate % change year-on-year +4.29% -4.12% -8.60%
10th Percentile £378 £333 £245
90th Percentile £513 £495 £525
England median daily rate £413 £400 £420
% change year-on-year +3.13% -4.76% -1.18%
Number of hourly rates quoted 0 1 0
South East median hourly rate - £22.50 -
England median hourly rate £100.00 £22.50 £21.50
% change year-on-year +344.44% +4.65% -3.24%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for generic IT skills.

All Generic IT Skills
South East
Contract vacancies with a requirement for generic IT skills 5,417 4,855 5,858
As % of all contract IT jobs advertised in the South East 32.58% 30.46% 32.26%
Number of daily rates quoted 3,087 2,736 3,526
South East median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £256 £230 £231
90th Percentile £588 £563 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +3.03%
Number of hourly rates quoted 276 242 302
South East median hourly rate £28.75 £18.00 £23.00
Median hourly rate % change year-on-year +59.72% -21.74% +35.29%
10th Percentile £10.56 £11.25 £11.51
90th Percentile £51.00 £47.35 £49.50
England median hourly rate £21.50 £20.00 £20.00
% change year-on-year +7.50% - +8.11%

IVR
Job Vacancy Trend in the South East

Job postings citing IVR as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for IVR in the South East

IVR
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IVR in the South East.

Contractor daily rate trend for IVR in the South East

IVR
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing IVR in the South East over the 6 months to 20 August 2018.

Contractor daily rate histogram for IVR in the South East

IVR
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IVR in the South East.

Contractor hourly rate trend for IVR in the South East

IVR
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the South East region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -14 6 £413 -8.33%
Berkshire -22 5 £413 -8.33%
Surrey -29 4 £475 +26.67%
Hampshire -13 2 £475 -
Buckinghamshire +12 1 - -
IVR
England

For the 6 months to 20 August 2018, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for IVR.

1 7 (58.33%) Cisco
2 4 (33.33%) VoIP
2 4 (33.33%) VXML
2 4 (33.33%) Telecoms
3 3 (25.00%) Retail
3 3 (25.00%) Avaya
3 3 (25.00%) Genesys
3 3 (25.00%) Microsoft
3 3 (25.00%) WFM
3 3 (25.00%) Cisco UCCE
3 3 (25.00%) Mobile App
3 3 (25.00%) Digital Transformation Programme
4 2 (16.67%) Windows Server
4 2 (16.67%) CTI
4 2 (16.67%) Cisco CUCM
4 2 (16.67%) Analytical Skills
4 2 (16.67%) Unified Communications
4 2 (16.67%) Empirix
4 2 (16.67%) WAN
4 2 (16.67%) DHCP
4 2 (16.67%) Java
4 2 (16.67%) JavaScript
4 2 (16.67%) .NET
4 2 (16.67%) JSP
4 2 (16.67%) Windows
4 2 (16.67%) Tomcat
4 2 (16.67%) ISDN
4 2 (16.67%) LAN
4 2 (16.67%) IP Telephony
4 2 (16.67%) CMS

IVR
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) CMS
1 2 (16.67%) Tomcat
2 1 (8.33%) SAS
2 1 (8.33%) Skype for Business
Applications
1 1 (8.33%) Microsoft Project
Communications & Networking
1 4 (33.33%) VoIP
2 2 (16.67%) CTI
2 2 (16.67%) DHCP
2 2 (16.67%) IP Telephony
2 2 (16.67%) ISDN
2 2 (16.67%) LAN
2 2 (16.67%) Unified Communications
2 2 (16.67%) WAN
3 1 (8.33%) Cisco ICM
3 1 (8.33%) DNS
3 1 (8.33%) H.323
3 1 (8.33%) HTTP
3 1 (8.33%) PBX
3 1 (8.33%) QSIG
3 1 (8.33%) SCCP
3 1 (8.33%) Skype
3 1 (8.33%) SMS
3 1 (8.33%) Wireshark
Database & Business Intelligence
1 1 (8.33%) Data Mining
General
1 4 (33.33%) Telecoms
2 3 (25.00%) Retail
3 1 (8.33%) Back Office
3 1 (8.33%) Billing
3 1 (8.33%) Finance
3 1 (8.33%) Marketing
Job Titles
1 3 (25.00%) Project Manager
2 2 (16.67%) Consultant
2 2 (16.67%) Developer
3 1 (8.33%) 2nd/3rd Line Support
3 1 (8.33%) 2nd/3rd Line Support Analyst
3 1 (8.33%) 3rd Line Support
3 1 (8.33%) 3rd Line Support Analyst
3 1 (8.33%) 3rd Line Technical Support
3 1 (8.33%) Avaya Engineer
3 1 (8.33%) Designer
3 1 (8.33%) Lync Engineer
3 1 (8.33%) Rollout Manager
3 1 (8.33%) Service Manager
3 1 (8.33%) Solutions Designer
3 1 (8.33%) Support Analyst
3 1 (8.33%) Support Engineer
3 1 (8.33%) Technical Analyst
3 1 (8.33%) Technical Support
3 1 (8.33%) Technical Support Analyst
3 1 (8.33%) Unified Communications Manager
Libraries, Frameworks & Software Standards
1 4 (33.33%) VXML
2 2 (16.67%) .NET
2 2 (16.67%) JSP
Miscellaneous
1 3 (25.00%) Mobile App
2 2 (16.67%) Analytical Skills
3 1 (8.33%) Social Media
3 1 (8.33%) Video Conferencing
Operating Systems
1 2 (16.67%) Windows
1 2 (16.67%) Windows Server
2 1 (8.33%) Linux
2 1 (8.33%) Solaris
2 1 (8.33%) Windows Server 2008
2 1 (8.33%) Windows Server 2012
Processes & Methodologies
1 3 (25.00%) Digital Transformation Programme
1 3 (25.00%) WFM
2 1 (8.33%) Analytics
2 1 (8.33%) Data Visualisation
2 1 (8.33%) Decision-Making
2 1 (8.33%) High Availability
2 1 (8.33%) Infrastructure Transformation
2 1 (8.33%) Linear Programming
2 1 (8.33%) Logistic Regression
2 1 (8.33%) Multivariate Analysis
2 1 (8.33%) Network Monitoring
2 1 (8.33%) Performance Engineering
2 1 (8.33%) Predictive Analysis
2 1 (8.33%) Predictive Modelling
2 1 (8.33%) Proactive Management
2 1 (8.33%) Regression Analysis
2 1 (8.33%) Statistical Modelling
2 1 (8.33%) System Testing
2 1 (8.33%) Visualisation
2 1 (8.33%) Workforce Optimisation
Programming Languages
1 2 (16.67%) Java
1 2 (16.67%) JavaScript
2 1 (8.33%) C
2 1 (8.33%) R
Qualifications
1 1 (8.33%) CCIE
1 1 (8.33%) CCNA
1 1 (8.33%) CCNP
1 1 (8.33%) Cisco Certification
System Software
1 1 (8.33%) Active Directory
1 1 (8.33%) Firmware
Systems Management
1 3 (25.00%) Cisco UCCE
2 2 (16.67%) Cisco CUCM
3 1 (8.33%) Cisco UCCX
3 1 (8.33%) SCOM
Vendors
1 7 (58.33%) Cisco
2 3 (25.00%) Avaya
2 3 (25.00%) Genesys
2 3 (25.00%) Microsoft
3 2 (16.67%) Empirix
4 1 (8.33%) Citrix
4 1 (8.33%) Verint