Period
to 15 October 2018

The table below looks at the prevalence of the term IVR in contract job vacancies advertised in England. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 15 October 2018 with a comparison to the same period over the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Interactive Voice Response (IVR)
UK > England
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 810 736 719
Rank change year-on-year -74 -17 +18
Contract jobs citing IVR 49 99 156
As % of all contract IT jobs advertised in England 0.052% 0.11% 0.16%
As % of the Miscellaneous category 0.15% 0.32% 0.46%
Number of daily rates quoted 25 67 93
England median daily rate £425 £418 £425
Median daily rate % change year-on-year +1.80% -1.76% -5.56%
10th Percentile £194 £308 £275
90th Percentile £531 £510 £549
UK median daily rate £449 £420 £425
% change year-on-year +6.90% -1.18% -
Number of hourly rates quoted 1 1 3
England median hourly rate £11.00 £22.50 £21.50
Median hourly rate % change year-on-year -51.11% +4.65% -3.24%
UK median hourly rate £11.00 £106.25 £21.50
% change year-on-year -89.65% +394.19% -3.24%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for generic IT skills.

All Generic IT Skills
England
Contract vacancies with a requirement for generic IT skills 32,515 31,347 33,643
As % of all contract IT jobs advertised in England 34.52% 34.65% 34.34%
Number of daily rates quoted 21,568 20,774 22,154
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £281 £266 £254
90th Percentile £675 £650 £625
UK median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +3.03%
Number of hourly rates quoted 995 961 1,135
England median hourly rate £21.50 £20.00 £20.00
Median hourly rate % change year-on-year +7.50% - +8.11%
10th Percentile £12.25 £11.18 £11.31
90th Percentile £51.00 £48.75 £46.88
UK median hourly rate £21.22 £20.50 £20.00
% change year-on-year +3.49% +2.50% +7.99%

IVR
Job Vacancy Trend in England

Job postings citing IVR as a percentage of all IT jobs advertised in England.

Job vacancy trend for IVR in England

IVR
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IVR in England.

Contractor daily rate trend for IVR in England

IVR
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IVR in England over the 6 months to 15 October 2018.

Contractor daily rate histogram for IVR in England

IVR
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IVR in England.

Contractor hourly rate trend for IVR in England

IVR
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the England region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 20 £355 -16.47% 2
South West -1 15 £238 - 3
North of England -36 7 £525 +40.00% 5
South East -19 6 £449 -4.21% 2
North West -10 5 £575 +35.29% 1
Yorkshire -28 2 £515 +40.61% 4
East Midlands -9 1 - -
Midlands -34 1 - - 3
IVR
UK

For the 6 months to 15 October 2018, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for IVR.

1 27 (55.10%) Cisco
2 15 (30.61%) Java
3 14 (28.57%) VXML
3 14 (28.57%) Avaya
3 14 (28.57%) Analytical Skills
4 12 (24.49%) Cisco UCCE
5 11 (22.45%) CTI
5 11 (22.45%) JavaScript
5 11 (22.45%) .NET
5 11 (22.45%) JSP
5 11 (22.45%) Tomcat
5 11 (22.45%) PBX
5 11 (22.45%) Telecoms
6 10 (20.41%) Finance
6 10 (20.41%) Speech Recognition
6 10 (20.41%) Cisco ICM
7 9 (18.37%) XMPP
7 9 (18.37%) Video Conferencing
7 9 (18.37%) Microsoft
7 9 (18.37%) Active Directory
8 8 (16.33%) VoIP
8 8 (16.33%) CRM
8 8 (16.33%) Skype for Business
8 8 (16.33%) Skype
8 8 (16.33%) Analytics
9 7 (14.29%) Unified Communications
9 7 (14.29%) LDAP
9 7 (14.29%) Genesys
9 7 (14.29%) Project Management
9 7 (14.29%) H.323

IVR
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (22.45%) Tomcat
2 8 (16.33%) Skype for Business
3 3 (6.12%) WebSphere
3 3 (6.12%) WebSphere Application Server
4 1 (2.04%) CMS
4 1 (2.04%) IBM HTTP Server
Applications
1 3 (6.12%) InVision
1 3 (6.12%) Microsoft Office
1 3 (6.12%) OmniGraffle
1 3 (6.12%) Spreadsheet
2 1 (2.04%) Chatbot
2 1 (2.04%) Microsoft Excel
Business Applications
1 2 (4.08%) Dynamics CRM
1 2 (4.08%) SAP CRM
Cloud Services
1 3 (6.12%) Adobe Creative Cloud
2 2 (4.08%) Amazon AWS
2 2 (4.08%) Microsoft Azure
Communications & Networking
1 11 (22.45%) CTI
1 11 (22.45%) PBX
2 10 (20.41%) Cisco ICM
3 8 (16.33%) Skype
3 8 (16.33%) VoIP
4 7 (14.29%) H.323
4 7 (14.29%) Unified Communications
5 4 (8.16%) DNS
6 2 (4.08%) DHCP
6 2 (4.08%) Intranet
6 2 (4.08%) SMS
6 2 (4.08%) WebEx
7 1 (2.04%) HTTP
7 1 (2.04%) ISDN
7 1 (2.04%) Wireshark
Database & Business Intelligence
1 3 (6.12%) BusinessObjects
1 3 (6.12%) QlikView
2 2 (4.08%) Oracle Database
Development Applications
1 1 (2.04%) Cucumber
1 1 (2.04%) Introscope
1 1 (2.04%) JUnit
1 1 (2.04%) Selenium
1 1 (2.04%) SoapUI
1 1 (2.04%) TestNG
1 1 (2.04%) WebDriver
General
1 11 (22.45%) Telecoms
2 10 (20.41%) Finance
3 5 (10.20%) Legal
4 4 (8.16%) Marketing
5 2 (4.08%) Banking
5 2 (4.08%) Electronics
5 2 (4.08%) Manufacturing
6 1 (2.04%) Financial Institution
6 1 (2.04%) Retail
Job Titles
1 11 (22.45%) Developer
2 8 (16.33%) Analyst
2 8 (16.33%) Support Engineer
3 7 (14.29%) Lync Engineer
4 5 (10.20%) Architect
4 5 (10.20%) Unified Communications Engineer
5 4 (8.16%) Cisco Engineer
5 4 (8.16%) Cisco Network Engineer
5 4 (8.16%) Network Communications Engineer
6 3 (6.12%) Consultant
6 3 (6.12%) Designer
6 3 (6.12%) Genesys Architect
6 3 (6.12%) Senior Analyst
7 2 (4.08%) Business Systems Analyst
7 2 (4.08%) SAP BusinessObjects (BO) Analyst
7 2 (4.08%) Senior Business Systems Analyst
7 2 (4.08%) Senior Systems Analyst
7 2 (4.08%) Solutions Architect
7 2 (4.08%) Systems Analyst
7 2 (4.08%) Telephony Engineer
Libraries, Frameworks & Software Standards
1 14 (28.57%) VXML
2 11 (22.45%) .NET
2 11 (22.45%) JSP
3 9 (18.37%) XMPP
4 7 (14.29%) LDAP
5 2 (4.08%) Natural Language Processing
5 2 (4.08%) WebSphere MQ
6 1 (2.04%) CSS
6 1 (2.04%) HTML
Miscellaneous
1 14 (28.57%) Analytical Skills
2 9 (18.37%) Video Conferencing
3 5 (10.20%) Management Information System
3 5 (10.20%) Social Media
4 4 (8.16%) User Experience
5 3 (6.12%) Computer Science
6 2 (4.08%) Robotics
7 1 (2.04%) Clustering
7 1 (2.04%) Equities
7 1 (2.04%) Fixed Income
7 1 (2.04%) Greenfield Project
7 1 (2.04%) Self-Motivation
7 1 (2.04%) Tandem
7 1 (2.04%) Virtual Team
Operating Systems
1 4 (8.16%) Linux
2 3 (6.12%) Windows
2 3 (6.12%) Windows Server
3 1 (2.04%) Windows Server 2008
3 1 (2.04%) Windows Server 2012
Processes & Methodologies
1 10 (20.41%) Speech Recognition
2 8 (16.33%) Analytics
2 8 (16.33%) CRM
3 7 (14.29%) Project Management
3 7 (14.29%) WFM
4 6 (12.24%) Agile Software Development
5 5 (10.20%) Biometrics
5 5 (10.20%) Business Analysis
5 5 (10.20%) Disaster Recovery
5 5 (10.20%) ITIL
5 5 (10.20%) Problem-Solving
6 4 (8.16%) Actionable Insight
6 4 (8.16%) Artificial Intelligence
7 3 (6.12%) Due Diligence
7 3 (6.12%) Information Security
7 3 (6.12%) Migration
7 3 (6.12%) People Management
7 3 (6.12%) Presales
7 3 (6.12%) Prototyping
7 3 (6.12%) Service Design
Programming Languages
1 15 (30.61%) Java
2 11 (22.45%) JavaScript
3 3 (6.12%) SQL
4 2 (4.08%) C++
5 1 (2.04%) C#
5 1 (2.04%) R
Qualifications
1 7 (14.29%) Degree
2 1 (2.04%) Computer Science Degree
2 1 (2.04%) ITIL Certification
2 1 (2.04%) Master's Degree
2 1 (2.04%) PRINCE2 Certification
2 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 5 (10.20%) QA
2 2 (4.08%) SLA
System Software
1 9 (18.37%) Active Directory
2 1 (2.04%) Hyper-V
2 1 (2.04%) VMware Infrastructure
Systems Management
1 12 (24.49%) Cisco UCCE
2 3 (6.12%) Cisco CUCM
2 3 (6.12%) Cisco UCCX
3 1 (2.04%) CA Wily
3 1 (2.04%) SCOM
Vendors
1 27 (55.10%) Cisco
2 14 (28.57%) Avaya
3 9 (18.37%) Microsoft
4 7 (14.29%) Genesys
5 4 (8.16%) Oracle
5 4 (8.16%) SAP
6 3 (6.12%) IBM
6 3 (6.12%) Salesforce.com
6 3 (6.12%) Tableau
7 2 (4.08%) Adobe
7 2 (4.08%) GENBAND
7 2 (4.08%) Pega
7 2 (4.08%) Remedy
8 1 (2.04%) CA
8 1 (2.04%) Citrix
8 1 (2.04%) Mitel
8 1 (2.04%) Polycom
8 1 (2.04%) VMware