Period
to 19 November 2017

The table below looks at the prevalence of the term IVR in contract job vacancies advertised in England. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 19 November 2017 with a comparison to the same period over the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Interactive Voice Response (IVR)
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 748 721 740
Rank change year-on-year -27 +19 -56
Contract jobs citing IVR 94 143 121
As % of all contract IT jobs advertised in England 0.10% 0.15% 0.12%
As % of the Miscellaneous category 0.30% 0.44% 0.35%
Number of daily rates quoted 62 85 70
England median daily rate £450 £473 £438
Median daily rate % change year-on-year -4.76% +8.00% +23.24%
10th Percentile £343 £314 £282
90th Percentile £523 £550 £538
UK median daily rate £450 £450 £413
% change year-on-year - +9.09% +16.20%
Number of hourly rates quoted 1 3 1
England median hourly rate £22.50 £21.50 £22.22
Median hourly rate % change year-on-year +4.65% -3.24% -30.02%
UK median hourly rate £106.25 £21.50 £22.22
% change year-on-year +394.19% -3.24% -30.02%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for generic IT skills.

All Generic IT Skills
England
Contract vacancies with a requirement for generic IT skills 31569 32361 34347
As % of all contract IT jobs advertised in England 33.86% 33.23% 32.80%
Number of daily rates quoted 21171 21383 22212
England median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £269 £255 £250
90th Percentile £650 £625 £625
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 903 1110 1348
England median hourly rate £20.50 £20.75 £19.03
Median hourly rate % change year-on-year -1.20% +9.04% +5.72%
10th Percentile £11.17 £11.72 £11.25
90th Percentile £48.75 £47.50 £46.83
UK median hourly rate £20.66 £20.75 £19.50
% change year-on-year -0.46% +6.41% +8.33%

IVR
Job Vacancy Trend in England

Job postings citing IVR as a percentage of all IT jobs advertised in England.

Job vacancy trend for IVR in England

IVR
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IVR in England.

Contractor daily rate trend for IVR in England

IVR
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IVR in England over the 6 months to 19 November 2017.

Contractor daily rate histogram for IVR in England

IVR
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IVR in England.

Contractor hourly rate trend for IVR in England

IVR
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -58 29 £438 -7.89%
South East -3 25 £489 +8.61%
North of England +42 18 £375 -11.76% 1
Midlands +34 13 £418 +21.01% 1
Yorkshire +22 10 £400 +6.14%
North East +73 8 £375 +81.82%
West Midlands +28 7 £406 +17.75%
East of England -15 7 £450 -8.63%
East Midlands - 6 £475 - 1
South West +5 1 £413 +37.50%
IVR
UK

For the 6 months to 19 November 2017, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for IVR.

1 27 (28.72%) CRM
2 22 (23.40%) Telecoms
2 22 (23.40%) Finance
3 21 (22.34%) Project Management
4 19 (20.21%) Avaya
4 19 (20.21%) Cisco
5 18 (19.15%) Agile Software Development
6 16 (17.02%) VoIP
6 16 (17.02%) WFM
7 15 (15.96%) Genesys
8 14 (14.89%) CTI
9 12 (12.77%) Web Services
10 11 (11.70%) PBX
10 11 (11.70%) Degree
10 11 (11.70%) Mobile App
11 10 (10.64%) Microsoft
11 10 (10.64%) H.323
12 9 (9.57%) PMP
12 9 (9.57%) PMI Certification
12 9 (9.57%) DNA
12 9 (9.57%) Banking
12 9 (9.57%) Speech Recognition
12 9 (9.57%) Stakeholder Management
12 9 (9.57%) Business Transformation
12 9 (9.57%) Computer Science
13 8 (8.51%) Analytical Skills
13 8 (8.51%) Skype for Business
13 8 (8.51%) MS Visio
14 7 (7.45%) SLA
14 7 (7.45%) Migration

IVR
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.51%) Skype for Business
2 4 (4.26%) CMS
3 1 (1.06%) Blackberry Enterprise Server
3 1 (1.06%) Confluence
3 1 (1.06%) SharePoint
Applications
1 8 (8.51%) MS Visio
2 6 (6.38%) Microsoft Excel
3 5 (5.32%) Microsoft PowerPoint
3 5 (5.32%) Microsoft Project
4 2 (2.13%) Microsoft Office
5 1 (1.06%) OmniGraffle
Business Applications
1 7 (7.45%) Dynamics CRM
2 3 (3.19%) Radian6
2 3 (3.19%) Social Studio
3 2 (2.13%) Payment Gateway
4 1 (1.06%) SAP CRM
4 1 (1.06%) SAP IS-U
Cloud Services
1 3 (3.19%) Salesforce Sales Cloud
1 3 (3.19%) Salesforce Service Cloud
Communications & Networking
1 16 (17.02%) VoIP
2 14 (14.89%) CTI
3 11 (11.70%) PBX
4 10 (10.64%) H.323
5 7 (7.45%) Skype
6 6 (6.38%) Unified Communications
7 5 (5.32%) LDAP
8 4 (4.26%) Cisco IOS
8 4 (4.26%) ISDN
9 3 (3.19%) MPLS
10 2 (2.13%) Firewall
10 2 (2.13%) MVNO
10 2 (2.13%) OpenScape
10 2 (2.13%) PSTN
10 2 (2.13%) WebEx
11 1 (1.06%) Intelligent Network
11 1 (1.06%) Multicast
11 1 (1.06%) VoLTE
11 1 (1.06%) VoWiFi
11 1 (1.06%) Wireless
Database & Business Intelligence
1 1 (1.06%) Big Data
Development Applications
1 3 (3.19%) JIRA
2 2 (2.13%) SoapUI
3 1 (1.06%) Axure RP
3 1 (1.06%) LoadRunner
General
1 22 (23.40%) Finance
1 22 (23.40%) Telecoms
2 9 (9.57%) Banking
3 6 (6.38%) Legal
3 6 (6.38%) Retail
4 5 (5.32%) Billing
5 4 (4.26%) Marketing
6 1 (1.06%) Automotive
6 1 (1.06%) Back Office
6 1 (1.06%) Front Office
6 1 (1.06%) Local Government
6 1 (1.06%) Manufacturing
6 1 (1.06%) Pharmaceutical
Job Titles
1 26 (27.66%) Project Manager
2 14 (14.89%) Analyst
3 12 (12.77%) Business Analyst
4 10 (10.64%) Architect
5 8 (8.51%) Telephony Manager
5 8 (8.51%) Telephony Project Manager
6 6 (6.38%) Business Systems Analyst
6 6 (6.38%) Consultant
6 6 (6.38%) Delivery Manager
6 6 (6.38%) Infrastructure Manager
6 6 (6.38%) Project Delivery Manager
7 5 (5.32%) Cisco Engineer
7 5 (5.32%) Infrastructure Project Manager
7 5 (5.32%) Solutions Architect
7 5 (5.32%) Technical Architect
7 5 (5.32%) Unified Communications Engineer
7 5 (5.32%) Voice Engineer
8 4 (4.26%) Cisco Voice Engineer
8 4 (4.26%) CRM Business Analyst
8 4 (4.26%) Technical Business Analyst
Libraries, Frameworks & Software Standards
1 12 (12.77%) Web Services
2 6 (6.38%) RESTful
3 5 (5.32%) REST
3 5 (5.32%) SOAP
3 5 (5.32%) XMPP
4 4 (4.26%) XML
5 3 (3.19%) scikit-learn
6 2 (2.13%) VXML
7 1 (1.06%) 802.1X
7 1 (1.06%) XSLT
Miscellaneous
1 11 (11.70%) Mobile App
2 9 (9.57%) Computer Science
3 8 (8.51%) Analytical Skills
4 6 (6.38%) Video Conferencing
5 4 (4.26%) Management Information System
6 3 (3.19%) Algorithms
6 3 (3.19%) Fintech
6 3 (3.19%) Robotics
6 3 (3.19%) Social Media
6 3 (3.19%) User Experience
7 2 (2.13%) Data Centre
7 2 (2.13%) Driving Licence
7 2 (2.13%) Foreign Exchange (FX)
7 2 (2.13%) Online Banking
7 2 (2.13%) RIA
8 1 (1.06%) Blackberry
8 1 (1.06%) Graphic Design
8 1 (1.06%) Handset
8 1 (1.06%) Life Science
8 1 (1.06%) Virtual Team
Processes & Methodologies
1 27 (28.72%) CRM
2 21 (22.34%) Project Management
3 18 (19.15%) Agile Software Development
4 16 (17.02%) WFM
5 9 (9.57%) Business Transformation
5 9 (9.57%) DNA
5 9 (9.57%) Speech Recognition
5 9 (9.57%) Stakeholder Management
6 7 (7.45%) Migration
6 7 (7.45%) User Acceptance Testing
7 6 (6.38%) Business Analysis
7 6 (6.38%) Disaster Recovery
7 6 (6.38%) ITIL
7 6 (6.38%) Matrix Organization
7 6 (6.38%) Planning and Forecasting
7 6 (6.38%) PRINCE2
7 6 (6.38%) Service Management
8 5 (5.32%) Data Modelling
8 5 (5.32%) Quality Management
8 5 (5.32%) Runbook
Programming Languages
1 3 (3.19%) Groovy
1 3 (3.19%) Java
1 3 (3.19%) Python
2 2 (2.13%) SQL
Qualifications
1 11 (11.70%) Degree
2 9 (9.57%) PMI Certification
2 9 (9.57%) PMP
3 6 (6.38%) Computer Science Degree
3 6 (6.38%) Security Cleared
4 4 (4.26%) CCIE
4 4 (4.26%) CCVP
4 4 (4.26%) Cisco Certification
5 3 (3.19%) CCNA
5 3 (3.19%) ISEB
5 3 (3.19%) ISTQB
6 2 (2.13%) PRINCE2 Certification
6 2 (2.13%) SC Cleared
7 1 (1.06%) BPSS Clearance
Quality Assurance & Compliance
1 7 (7.45%) SLA
2 3 (3.19%) QA
3 2 (2.13%) PCI DSS
4 1 (1.06%) Data Quality
4 1 (1.06%) GDPR
4 1 (1.06%) PMBOK
System Software
1 6 (6.38%) Active Directory
2 2 (2.13%) VMware Infrastructure
3 1 (1.06%) Virtual Machines
3 1 (1.06%) XenApp
Systems Management
1 5 (5.32%) Cisco CUCM
2 3 (3.19%) HP Quality Center
3 2 (2.13%) Cisco UCCE
4 1 (1.06%) Cisco UCCX
Vendors
1 19 (20.21%) Avaya
1 19 (20.21%) Cisco
2 15 (15.96%) Genesys
3 10 (10.64%) Microsoft
4 6 (6.38%) Salesforce.com
5 5 (5.32%) Verint
6 3 (3.19%) Conga
6 3 (3.19%) DocuSign
6 3 (3.19%) HP
6 3 (3.19%) Informatica
6 3 (3.19%) Pardot
6 3 (3.19%) Salesforce Marketing Cloud
6 3 (3.19%) Siemens
7 2 (2.13%) F5
7 2 (2.13%) Fortinet
7 2 (2.13%) Oracle
7 2 (2.13%) VMware
8 1 (1.06%) Acme Packet
8 1 (1.06%) Huawei
8 1 (1.06%) Polycom