Period
to 24 May 2018

The table below looks at the prevalence of the term IVR in contract job vacancies advertised in England. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 24 May 2018 with a comparison to the same period over the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Interactive Voice Response (IVR)
UK > England
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 776 676 726
Rank change year-on-year -100 +50 -14
Contract jobs citing IVR 67 121 125
As % of all contract IT jobs advertised in England 0.073% 0.14% 0.13%
As % of the Miscellaneous category 0.21% 0.43% 0.38%
Number of daily rates quoted 40 69 78
England median daily rate £456 £375 £389
Median daily rate % change year-on-year +21.67% -3.54% +5.07%
10th Percentile £263 £265 £268
90th Percentile £578 £478 £561
UK median daily rate £488 £375 £388
% change year-on-year +30.00% -3.23% +4.73%
Number of hourly rates quoted 1 0 3
England median hourly rate £100.00 - £21.50
UK median hourly rate £85.19 - £21.50

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for generic IT skills.

All Generic IT Skills
England
Contract vacancies with a requirement for generic IT skills 31,368 28,320 32,798
As % of all contract IT jobs advertised in England 34.06% 33.92% 33.75%
Number of daily rates quoted 20,744 18,467 21,737
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +3.66%
10th Percentile £275 £263 £250
90th Percentile £663 £638 £625
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 987 997 1,093
England median hourly rate £22.50 £20.00 £21.00
Median hourly rate % change year-on-year +12.50% -4.76% +18.43%
10th Percentile £11.75 £11.25 £11.40
90th Percentile £52.60 £50.00 £48.75
UK median hourly rate £22.00 £20.00 £21.00
% change year-on-year +10.00% -4.76% +17.48%

IVR
Job Vacancy Trend in England

Job postings citing IVR as a percentage of all IT jobs advertised in England.

Job vacancy trend for IVR in England

IVR
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IVR in England.

Contractor daily rate trend for IVR in England

IVR
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IVR in England over the 6 months to 24 May 2018.

Contractor daily rate histogram for IVR in England

IVR
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IVR in England.

Contractor hourly rate trend for IVR in England

IVR
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the England region over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -33 26 £500 +33.33% 2
London -71 14 £425 +4.94% 11
South West +12 11 £275 -23.98%
East Midlands +5 9 - -
Midlands -9 9 - - 2
North of England -27 7 £386 +12.20% 2
North West -18 4 £350 +1.67% 2
Yorkshire -12 3 £515 +54.89%
IVR
UK

For the 6 months to 24 May 2018, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for IVR.

1 23 (34.33%) Cisco
2 19 (28.36%) VoIP
3 17 (25.37%) WFM
4 16 (23.88%) Finance
4 16 (23.88%) Telecoms
4 16 (23.88%) VXML
4 16 (23.88%) Java
4 16 (23.88%) Analytical Skills
5 14 (20.90%) Genesys
6 12 (17.91%) CTI
6 12 (17.91%) Avaya
6 12 (17.91%) CRM
6 12 (17.91%) Cisco UCCE
7 11 (16.42%) Tomcat
7 11 (16.42%) JavaScript
7 11 (16.42%) .NET
7 11 (16.42%) JSP
8 10 (14.93%) Cisco ICM
8 10 (14.93%) Speech Recognition
9 9 (13.43%) Agile Software Development
9 9 (13.43%) Stakeholder Management
9 9 (13.43%) Project Management
9 9 (13.43%) Unified Communications
10 7 (10.45%) Migration
10 7 (10.45%) Retail
10 7 (10.45%) Mobile Engagement
11 6 (8.96%) User Acceptance Testing
11 6 (8.96%) Load Testing
11 6 (8.96%) Verint
11 6 (8.96%) JIRA

IVR
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (16.42%) Tomcat
2 3 (4.48%) Skype for Business
3 2 (2.99%) CMS
3 2 (2.99%) WebSphere
3 2 (2.99%) WebSphere Application Server
4 1 (1.49%) SAS
Applications
1 4 (5.97%) Microsoft Office
2 2 (2.99%) Chatbot
3 1 (1.49%) InVision
3 1 (1.49%) Microsoft Project
3 1 (1.49%) OmniGraffle
Business Applications
1 1 (1.49%) Radian6
1 1 (1.49%) Social Studio
Cloud Services
1 1 (1.49%) Adobe Creative Cloud
1 1 (1.49%) Salesforce Sales Cloud
1 1 (1.49%) Salesforce Service Cloud
Communications & Networking
1 19 (28.36%) VoIP
2 12 (17.91%) CTI
3 10 (14.93%) Cisco ICM
4 9 (13.43%) Unified Communications
5 6 (8.96%) SMS
6 5 (7.46%) IP Telephony
6 5 (7.46%) LAN
6 5 (7.46%) WAN
7 4 (5.97%) H.323
7 4 (5.97%) ISDN
7 4 (5.97%) OpenScape
8 3 (4.48%) DNS
8 3 (4.48%) PBX
8 3 (4.48%) Skype
9 2 (2.99%) DHCP
10 1 (1.49%) HTTP
10 1 (1.49%) Internet
10 1 (1.49%) Intranet
10 1 (1.49%) QSIG
10 1 (1.49%) SCCP
Database & Business Intelligence
1 2 (2.99%) Oracle Database
2 1 (1.49%) Big Data
2 1 (1.49%) Data Mining
Development Applications
1 6 (8.96%) JIRA
2 2 (2.99%) Cucumber
2 2 (2.99%) JUnit
2 2 (2.99%) Selenium
2 2 (2.99%) SoapUI
2 2 (2.99%) TestNG
2 2 (2.99%) WebDriver
General
1 16 (23.88%) Finance
1 16 (23.88%) Telecoms
2 7 (10.45%) Retail
3 3 (4.48%) Banking
4 2 (2.99%) Back Office
4 2 (2.99%) Marketing
5 1 (1.49%) Billing
5 1 (1.49%) Financial Institution
5 1 (1.49%) Legal
Job Titles
1 11 (16.42%) Project Manager
2 10 (14.93%) Consultant
2 10 (14.93%) Developer
3 8 (11.94%) Analyst
4 7 (10.45%) Genesys Consultant
5 5 (7.46%) Business Analyst
5 5 (7.46%) Support Engineer
5 5 (7.46%) Telephony Manager
5 5 (7.46%) Telephony Project Manager
6 4 (5.97%) Architect
6 4 (5.97%) CRM Architect
6 4 (5.97%) Designer
6 4 (5.97%) Programme Manager
6 4 (5.97%) Unified Communications Manager
7 3 (4.48%) Programme Test Manager
7 3 (4.48%) Solutions Designer
7 3 (4.48%) Telecoms Engineer
7 3 (4.48%) Test Manager
7 3 (4.48%) Test Programme Manager
8 2 (2.99%) Telephony Engineer
Libraries, Frameworks & Software Standards
1 16 (23.88%) VXML
2 11 (16.42%) .NET
2 11 (16.42%) JSP
3 3 (4.48%) HTML
3 3 (4.48%) LDAP
3 3 (4.48%) XML
3 3 (4.48%) XMPP
4 2 (2.99%) CSS
4 2 (2.99%) REST
4 2 (2.99%) SOAP
4 2 (2.99%) Web Services
4 2 (2.99%) WebSphere MQ
Miscellaneous
1 16 (23.88%) Analytical Skills
2 5 (7.46%) Mobile App
3 3 (4.48%) Computer Science
3 3 (4.48%) User Experience
3 3 (4.48%) Video Conferencing
4 2 (2.99%) Handset
4 2 (2.99%) Social Media
5 1 (1.49%) Clustering
5 1 (1.49%) Equities
5 1 (1.49%) Fixed Income
5 1 (1.49%) Greenfield Project
5 1 (1.49%) Mobile Banking
5 1 (1.49%) PMI
5 1 (1.49%) Self-Motivation
5 1 (1.49%) Virtual Team
Operating Systems
1 5 (7.46%) Linux
2 4 (5.97%) Windows
3 3 (4.48%) Windows Server
4 1 (1.49%) Solaris
4 1 (1.49%) Unix
Processes & Methodologies
1 17 (25.37%) WFM
2 12 (17.91%) CRM
3 10 (14.93%) Speech Recognition
4 9 (13.43%) Agile Software Development
4 9 (13.43%) Project Management
4 9 (13.43%) Stakeholder Management
5 7 (10.45%) Migration
5 7 (10.45%) Mobile Engagement
6 6 (8.96%) Load Testing
6 6 (8.96%) Problem-Solving
6 6 (8.96%) User Acceptance Testing
7 4 (5.97%) Dependency Management
7 4 (5.97%) Digital Transformation Programme
7 4 (5.97%) ITSM
7 4 (5.97%) Matrix Management
7 4 (5.97%) PRINCE2
7 4 (5.97%) Waterfall
8 3 (4.48%) Risk Management
8 3 (4.48%) SDLC
8 3 (4.48%) Service Delivery
Programming Languages
1 16 (23.88%) Java
2 11 (16.42%) JavaScript
3 2 (2.99%) C++
4 1 (1.49%) C
4 1 (1.49%) PHP
4 1 (1.49%) R
4 1 (1.49%) Shell Script
4 1 (1.49%) SQL
Qualifications
1 4 (5.97%) Degree
2 3 (4.48%) Computer Science Degree
3 1 (1.49%) CCIE
3 1 (1.49%) CCNA
3 1 (1.49%) CCNP
3 1 (1.49%) Cisco Certification
3 1 (1.49%) Master's Degree
3 1 (1.49%) PMI Certification
3 1 (1.49%) Security Cleared
Quality Assurance & Compliance
1 4 (5.97%) PCI DSS
2 2 (2.99%) QA
System Software
1 4 (5.97%) Active Directory
2 1 (1.49%) Firmware
2 1 (1.49%) Hyper-V
2 1 (1.49%) VMware Infrastructure
Systems Management
1 12 (17.91%) Cisco UCCE
2 5 (7.46%) Cisco CUCM
3 1 (1.49%) Cisco UCCX
3 1 (1.49%) HP ALM
Vendors
1 23 (34.33%) Cisco
2 14 (20.90%) Genesys
3 12 (17.91%) Avaya
4 6 (8.96%) Microsoft
4 6 (8.96%) Verint
5 4 (5.97%) Siemens
6 3 (4.48%) Oracle
7 2 (2.99%) Empirix
7 2 (2.99%) Huawei
7 2 (2.99%) IBM
7 2 (2.99%) Informatica
7 2 (2.99%) Salesforce.com
8 1 (1.49%) Conga
8 1 (1.49%) DocuSign
8 1 (1.49%) HP
8 1 (1.49%) Mitel
8 1 (1.49%) Pardot
8 1 (1.49%) Salesforce Marketing Cloud
8 1 (1.49%) VMware