IVR Contracts in England

Interactive Voice Response (IVR)
UK > England

The table below looks at the prevalence of the term IVR in contract job vacancies advertised in England. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 19 April 2024 with a comparison to the same period over the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 500 645 754
Rank change year-on-year +145 +109 -178
Contract jobs citing IVR 43 13 25
As % of all contract jobs advertised in England 0.12% 0.025% 0.035%
As % of the Miscellaneous category 0.37% 0.075% 0.10%
Number of daily rates quoted 36 8 20
10th Percentile £313 £457 £324
25th Percentile £350 £481 £408
Median daily rate (50th Percentile) £388 £588 £465
Median % change year-on-year -34.04% +26.34% -7.00%
75th Percentile £500 £625 £653
90th Percentile £581 £659 £744
UK median daily rate £400 £550 £450
% change year-on-year -27.27% +22.22% -8.85%

All Generic Skills
England

IVR is in the General and Transferable Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for generic IT skills.

Contract vacancies with a requirement for generic IT skills 11,496 17,234 24,297
As % of all contract IT jobs advertised in England 30.89% 33.64% 33.81%
Number of daily rates quoted 7,516 11,950 17,291
10th Percentile £263 £310 £313
25th Percentile £413 £450 £431
Median daily rate (50th Percentile) £550 £575 £550
Median % change year-on-year -4.35% +4.55% +10.00%
75th Percentile £675 £698 £670
90th Percentile £800 £800 £763
UK median daily rate £538 £550 £550
% change year-on-year -2.27% - +10.00%
Number of hourly rates quoted 816 613 643
10th Percentile £12.25 £9.80 £13.78
25th Percentile £15.13 £10.63 £16.50
Median hourly rate £28.50 £22.49 £26.50
Median % change year-on-year +26.75% -15.15% +2.91%
75th Percentile £59.06 £65.00 £49.25
90th Percentile £70.00 £75.00 £67.14
UK median hourly rate £28.25 £22.49 £27.00
% change year-on-year +25.64% -16.72% +5.88%

IVR
Job Vacancy Trend in England

Job postings citing IVR as a proportion of all IT jobs advertised in England.

Job vacancy trend for IVR in England

IVR
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IVR in England.

Daily rate trend for IVR in England

IVR
Daily Rate Histogram in England

Daily rate distribution for jobs citing IVR in England over the 6 months to 19 April 2024.

Daily rate histogram for IVR in England

IVR
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IVR in England.

Hourly rate trend for IVR in England

IVR
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +113 14 £525 -16.00%
East of England - 14 £350 - 1
North of England - 7 £350 -
North West - 6 £350 -
West Midlands - 3 £375 - 2
Midlands - 3 £375 - 2
Yorkshire - 1 £450 -
IVR
UK

IVR
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (34.88%) Apache
1 15 (34.88%) IIS
1 15 (34.88%) Tomcat
2 2 (4.65%) CMS
2 2 (4.65%) SharePoint
3 1 (2.33%) Confluence
Applications
1 16 (37.21%) Chatbot
2 14 (32.56%) Microsoft Excel
3 1 (2.33%) Notepad++
Business Applications
1 2 (4.65%) Dynamics CRM
Cloud Services
1 12 (27.91%) GCP
2 10 (23.26%) AWS
3 3 (6.98%) Azure
4 2 (4.65%) SaaS
Communications & Networking
1 14 (32.56%) H.323
1 14 (32.56%) HTTP
1 14 (32.56%) TCP/IP
2 3 (6.98%) VoIP
3 1 (2.33%) Firewall
3 1 (2.33%) Kerberos
3 1 (2.33%) LAN
3 1 (2.33%) MPLS
3 1 (2.33%) Multicast
3 1 (2.33%) MVNO
3 1 (2.33%) Network Security
3 1 (2.33%) SD-WAN
3 1 (2.33%) SMS
3 1 (2.33%) Softphone
3 1 (2.33%) VoLTE
3 1 (2.33%) VoWiFi
3 1 (2.33%) WAN
3 1 (2.33%) Wi-Fi
Database & Business Intelligence
1 1 (2.33%) SQL Server
Development Applications
1 1 (2.33%) JIRA
General
1 24 (55.81%) Telecoms
2 12 (27.91%) Analytical Skills
3 10 (23.26%) Legal
4 4 (9.30%) Finance
4 4 (9.30%) Public Sector
5 2 (4.65%) Electronics
5 2 (4.65%) Manufacturing
5 2 (4.65%) Marketing
5 2 (4.65%) Social Skills
6 1 (2.33%) Banking
6 1 (2.33%) Billing
6 1 (2.33%) Inclusion and Diversity
6 1 (2.33%) Pharmaceutical
6 1 (2.33%) Presentation Skills
Job Titles
1 11 (25.58%) Consultant
1 11 (25.58%) Genesys Consultant
2 8 (18.60%) Technical Support
3 7 (16.28%) Architect
4 6 (13.95%) Avaya Specialist
4 6 (13.95%) Support Specialist
5 5 (11.63%) Technical Consultant
6 4 (9.30%) Technical Specialist
7 3 (6.98%) Analyst
7 3 (6.98%) Avaya Engineer
7 3 (6.98%) Genesys Architect
7 3 (6.98%) Senior
7 3 (6.98%) Technical Support Specialist
8 2 (4.65%) Agile Project Manager
8 2 (4.65%) Cloud Consultant
8 2 (4.65%) Delivery Project Manager
8 2 (4.65%) Network Architect
8 2 (4.65%) Network Infrastructure Engineer
8 2 (4.65%) Senior Manager
8 2 (4.65%) Test Analyst
Libraries, Frameworks & Software Standards
1 11 (25.58%) RESTful
2 1 (2.33%) .NET
2 1 (2.33%) LDAP
Miscellaneous
1 11 (25.58%) Management Information System
2 2 (4.65%) Video Conferencing
3 1 (2.33%) Algorithms
3 1 (2.33%) Distributed Denial-of-Service
3 1 (2.33%) Product Ownership
Operating Systems
1 16 (37.21%) Linux
1 16 (37.21%) Red Hat Enterprise Linux
1 16 (37.21%) Windows
Processes & Methodologies
1 23 (53.49%) WFM
2 16 (37.21%) Conversational UI
3 13 (30.23%) Change Management
3 13 (30.23%) Proactive Maintenance
4 11 (25.58%) Artificial Intelligence
4 11 (25.58%) Capacity Management
4 11 (25.58%) Workforce Optimisation
5 10 (23.26%) Presales
5 10 (23.26%) Roadmaps
6 9 (20.93%) CI/CD
6 9 (20.93%) Configuration Management
6 9 (20.93%) Requirements Gathering
7 8 (18.60%) Computer Science
7 8 (18.60%) Quality Management
8 5 (11.63%) CRM
9 4 (9.30%) Agile
9 4 (9.30%) Customer Experience
10 3 (6.98%) Fault Analysis
10 3 (6.98%) Problem-Solving
10 3 (6.98%) Tech Ops
Qualifications
1 8 (18.60%) Degree
2 1 (2.33%) Computer Science Degree
2 1 (2.33%) ISTQB
System Software
1 3 (6.98%) Active Directory
2 1 (2.33%) Virtual Machines
Systems Management
1 1 (2.33%) Ansible
1 1 (2.33%) Kubernetes
Vendors
1 20 (46.51%) Genesys
2 19 (44.19%) Avaya
3 16 (37.21%) Microsoft
3 16 (37.21%) Red Hat
4 11 (25.58%) Verint
5 3 (6.98%) Oracle
5 3 (6.98%) ServiceNow
6 2 (4.65%) Salesforce
6 2 (4.65%) SAP
6 2 (4.65%) UiPath
7 1 (2.33%) Cisco
7 1 (2.33%) F5
7 1 (2.33%) Google