Period
to 14 July 2020

The table below looks at the prevalence of the term IVR in permanent job vacancies advertised in the South East. Included is a benchmarking guide to the salaries offered in vacancies that have cited IVR over the 6 months to 14 July 2020 with a comparison to the same period over the previous 2 years.

Interactive Voice Response (IVR)
England > South East
6 months to
14 Jul 2020
Same period 2019 Same period 2018
Rank 334 505 546
Rank change year-on-year +171 +41 -2
Permanent jobs citing IVR 27 13 13
As % of all permanent jobs advertised in the South East 0.20% 0.049% 0.042%
As % of the Miscellaneous category 0.56% 0.13% 0.12%
Number of salaries quoted 20 11 21
Median annual salary £51,500 £38,000 £47,500
Median salary % change year-on-year +35.53% -20.00% +18.75%
10th Percentile £39,475 £21,250 £46,250
90th Percentile £75,000 £51,250 £50,000
England median annual salary £57,105 £47,500 £50,000
% change year-on-year +20.22% -5.00% -18.03%

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for generic IT skills.

All Generic IT Skills
South East
Permanent vacancies with a requirement for generic IT skills 4,824 9,676 11,218
As % of all permanent IT jobs advertised in the South East 36.38% 36.33% 36.19%
Number of salaries quoted 3,814 7,265 9,016
Median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% +5.56%
10th Percentile £31,000 £28,750 £27,500
90th Percentile £77,500 £76,000 £71,250
England median annual salary £55,138 £52,500 £50,000
% change year-on-year +5.02% +5.00% -

IVR
Job Vacancy Trend in the South East

Job postings citing IVR as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for IVR in the South East

IVR
Salary Trend in the South East

3-month moving average salary quoted in jobs citing IVR in the South East.

Salary trend for IVR in the South East

IVR
Salary Histogram in the South East

Salary distribution for jobs citing IVR in the South East over the 6 months to 14 July 2020.

Salary histogram for IVR in the South East

IVR
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IVR within the South East region over the 6 months to 14 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +114 9 £51,500 +35.53%
Surrey +79 8 £42,500 -34.62%
Hampshire +82 7 £65,000 -
Berkshire +94 6 £60,000 +57.89%
Buckinghamshire +50 3 £51,500 +8.42%
West Sussex +48 3 £70,000 +211.11%
IVR
England

For the 6 months to 14 July 2020, IT jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for IVR.

1 11 (40.74%) Finance
2 9 (33.33%) Telecoms
2 9 (33.33%) Degree
3 8 (29.63%) Product Management
4 7 (25.93%) Service Desk Management
4 7 (25.93%) Line Management
4 7 (25.93%) User Experience
4 7 (25.93%) Service Design
4 7 (25.93%) Billing
4 7 (25.93%) SLA
4 7 (25.93%) Project Management
5 6 (22.22%) Cisco
5 6 (22.22%) Problem Management
6 5 (18.52%) Cisco CUCM
6 5 (18.52%) Operational Stability
6 5 (18.52%) NGN
6 5 (18.52%) WFM
6 5 (18.52%) VoIP
7 4 (14.81%) Windows
7 4 (14.81%) Linux
7 4 (14.81%) Incident Management
7 4 (14.81%) Security Cleared
7 4 (14.81%) VMware Infrastructure
7 4 (14.81%) ITSM
7 4 (14.81%) Change Management
7 4 (14.81%) Back Office
7 4 (14.81%) VMware
7 4 (14.81%) Agile Software Development
7 4 (14.81%) Escalation Management
7 4 (14.81%) Deployment Automation

IVR
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (11.11%) InVision
1 3 (11.11%) OmniGraffle
1 3 (11.11%) Sketch
2 2 (7.41%) Microsoft Office
Business Applications
1 3 (11.11%) Payment Gateway
Cloud Services
1 4 (14.81%) Azure
2 3 (11.11%) Adobe Creative Cloud
2 3 (11.11%) Apple Pay
2 3 (11.11%) Google Pay
Communications & Networking
1 5 (18.52%) NGN
1 5 (18.52%) VoIP
2 3 (11.11%) Internet
3 2 (7.41%) PBX
4 1 (3.70%) DHCP
4 1 (3.70%) DNS
4 1 (3.70%) MPLS
4 1 (3.70%) WAN
General
1 11 (40.74%) Finance
2 9 (33.33%) Telecoms
3 7 (25.93%) Billing
4 4 (14.81%) Back Office
5 3 (11.11%) Retail
6 2 (7.41%) Marketing
6 2 (7.41%) Military
Job Titles
1 7 (25.93%) Operations Manager
2 6 (22.22%) Telecoms Manager
3 4 (14.81%) Architect
3 4 (14.81%) Infrastructure Manager
3 4 (14.81%) IT Manager
4 3 (11.11%) Analyst
4 3 (11.11%) Designer
4 3 (11.11%) IT Infrastructure Manager
4 3 (11.11%) Project Manager
4 3 (11.11%) UX Designer
5 2 (7.41%) AWS Engineer
5 2 (7.41%) Infrastructure Architect
5 2 (7.41%) IT Analyst
5 2 (7.41%) Lead Architect
5 2 (7.41%) Service Analyst
5 2 (7.41%) Service Desk Analyst
5 2 (7.41%) VMware Architect
5 2 (7.41%) Windows Infrastructure Architect
6 1 (3.70%) Operations Analyst
6 1 (3.70%) Technical Manager
Libraries, Frameworks & Software Standards
1 3 (11.11%) Web Services
Miscellaneous
1 7 (25.93%) User Experience
2 3 (11.11%) Analytical Skills
2 3 (11.11%) Contactless
2 3 (11.11%) EMV
2 3 (11.11%) Mobile Payment
2 3 (11.11%) Self-Motivation
3 2 (7.41%) Management Information System
3 2 (7.41%) Video Conferencing
4 1 (3.70%) Data Centre
Operating Systems
1 4 (14.81%) Linux
1 4 (14.81%) Windows
Processes & Methodologies
1 8 (29.63%) Product Management
2 7 (25.93%) Line Management
2 7 (25.93%) Project Management
2 7 (25.93%) Service Design
2 7 (25.93%) Service Desk Management
3 6 (22.22%) Problem Management
4 5 (18.52%) Operational Stability
4 5 (18.52%) WFM
5 4 (14.81%) Agile Software Development
5 4 (14.81%) Change Management
5 4 (14.81%) Conversational UI
5 4 (14.81%) Deployment Automation
5 4 (14.81%) Escalation Management
5 4 (14.81%) High Availability
5 4 (14.81%) Incident Management
5 4 (14.81%) Infrastructure as Code
5 4 (14.81%) ITSM
5 4 (14.81%) Stakeholder Identification
6 3 (11.11%) E-Commerce
6 3 (11.11%) ITIL
Qualifications
1 9 (33.33%) Degree
2 4 (14.81%) Security Cleared
3 2 (7.41%) A+ Certification
3 2 (7.41%) Master's Degree
3 2 (7.41%) SC Cleared
4 1 (3.70%) CCNA
4 1 (3.70%) Cisco Certification
Quality Assurance & Compliance
1 7 (25.93%) SLA
2 3 (11.11%) PCI DSS
System Software
1 4 (14.81%) VMware Infrastructure
2 2 (7.41%) Active Directory
Systems Management
1 5 (18.52%) Cisco CUCM
2 1 (3.70%) CA Spectrum
2 1 (3.70%) Rundeck
Vendors
1 6 (22.22%) Cisco
2 4 (14.81%) VMware
3 3 (11.11%) Adobe
3 3 (11.11%) Apple
3 3 (11.11%) CA
3 3 (11.11%) Elavon
3 3 (11.11%) Google
3 3 (11.11%) Ingenico
3 3 (11.11%) PayPal
3 3 (11.11%) Remedy
3 3 (11.11%) VeriFone
3 3 (11.11%) WorldPay
4 1 (3.70%) Avaya
4 1 (3.70%) F5