1st/2nd Line Support Contracts in the South West

1st/2nd Line Support
England > South West

The median 1st/2nd Line Support daily rate in the South West is £130, according to job vacancies posted in the 6 months leading up to 20 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 Aug 2025
Same period 2024 Same period 2023
Rank 114 130 144
Rank change year-on-year +16 +14 +22
DemandTrendContract jobs requiring a 1st/2nd Line Support 2 9 11
As % of all contract jobs advertised in the South West 0.10% 0.33% 0.33%
As % of the Job Titles category 0.12% 0.35% 0.34%
Number of daily rates quoted 1 9 9
10th Percentile - £140 £163
25th Percentile £128 - £178
Median daily rate (50th Percentile) £130 £175 £195
Median % change year-on-year -25.71% -10.26% -2.50%
75th Percentile £133 £195 £219
90th Percentile - - £336
England median daily rate £181 £180 £190
% change year-on-year +0.69% -5.26% +8.57%
Number of hourly rates quoted 0 0 1
10th Percentile - - -
25th Percentile - - £14.61
Median hourly rate - - £15.03
75th Percentile - - £15.44
90th Percentile - - -
England median hourly rate £24.00 £24.34 £20.00
% change year-on-year -1.40% +21.70% +11.11%

All DemandTrendContract IT Job Vacancies
South West

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

DemandTrendContract vacancies in the South West with a recognized job title 1,710 2,549 3,202
% of contract IT jobs with a recognized job title 88.46% 92.29% 95.47%
Number of daily rates quoted 990 1,653 2,234
10th Percentile £220 £242 £300
25th Percentile £363 £410 £413
Median daily rate (50th Percentile) £500 £513 £525
Median % change year-on-year -2.44% -2.38% +2.44%
75th Percentile £620 £614 £640
90th Percentile £700 £700 £718
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 197 312 272
10th Percentile £13.50 £13.86 £17.70
25th Percentile £18.13 £39.15 £36.19
Median hourly rate £25.15 £65.50 £61.50
Median % change year-on-year -61.60% +6.50% +23.00%
75th Percentile £65.00 £72.50 £73.17
90th Percentile £70.00 £77.25 £83.40
England median hourly rate £26.00 £45.00 £42.08
% change year-on-year -42.22% +6.95% +63.85%

1st/2nd Line Support
Job Vacancy Trend in the South West

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 1st/2nd Line Support in the South West

1st/2nd Line Support
Daily Rate Trend in the South West

Contractor daily rate distribution trend for 1st/2nd Line Support job vacancies in the South West.

Contractor daily rate distribution trend for 1st/2nd Line Support job vacancies in the South West

1st/2nd Line Support
Hourly Rate Trend in the South West

Contractor hourly rate distribution trend for 1st/2nd Line Support job vacancies in the South West.

Contractor hourly rate distribution trend for 1st/2nd Line Support job vacancies in the South West

1st/2nd Line Support
DemandTrendContract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the South West region over the 6 months to 20 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
DemandTrendContract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +23 1 - - 1
Gloucestershire +22 1 £130 -7.14%
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 8 Co-occurring Skills and Capabilities in the South West

For the 6 months to 20 August 2025, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region featuring 1st/2nd Line Support in the job title.

1 2 (100.00%) Social Skills
2 1 (50.00%) Inclusion and Diversity
2 1 (50.00%) ITIL
2 1 (50.00%) Windows
2 1 (50.00%) Service Delivery
2 1 (50.00%) ITSM
2 1 (50.00%) ServiceNow
2 1 (50.00%) Problem-Solving

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 2 (100.00%) Social Skills
2 1 (50.00%) Inclusion and Diversity
Operating Systems
1 1 (50.00%) Windows
Processes & Methodologies
1 1 (50.00%) ITIL
1 1 (50.00%) ITSM
1 1 (50.00%) Problem-Solving
1 1 (50.00%) Service Delivery
Vendors
1 1 (50.00%) ServiceNow