Period
to 19 July 2019

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 19 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > South West
6 months to
19 Jul 2019
Same period 2018 Same period 2017
Rank 98 106 112
Rank change year-on-year +8 +6 -28
Contract jobs citing Service Delivery 129 104 101
As % of all contract IT jobs advertised in the South West 2.04% 1.96% 1.83%
As % of the Processes & Methodologies category 2.41% 2.31% 2.17%
Number of daily rates quoted 63 55 72
South West median daily rate £450 £420 £400
Median daily rate % change year-on-year +7.14% +5.00% +9.59%
10th Percentile £254 £230 £203
90th Percentile £579 £575 £474
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.79%
Number of hourly rates quoted 12 9 2
South West median hourly rate £14.97 £14.00 £37.75
Median hourly rate % change year-on-year +6.95% -62.91% +71.59%
10th Percentile £11.99 £10.50 £35.33
90th Percentile £16.29 £38.00 £41.98
England median hourly rate £17.50 £15.25 £17.00
% change year-on-year +14.75% -10.29% -19.05%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 5,353 4,494 4,657
As % of all contract IT jobs advertised in the South West 84.83% 84.57% 84.46%
Number of daily rates quoted 3,397 2,721 2,985
South West median daily rate £450 £413 £390
Median daily rate % change year-on-year +9.09% +5.77% +4.00%
10th Percentile £294 £263 £250
90th Percentile £625 £563 £538
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 318 228 208
South West median hourly rate £42.50 £40.00 £39.75
Median hourly rate % change year-on-year +6.25% +0.63% +1.92%
10th Percentile £13.18 £12.60 £13.00
90th Percentile £52.50 £50.00 £52.50
England median hourly rate £25.00 £22.42 £24.86
% change year-on-year +11.51% -9.81% +5.79%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South West.

Contractor daily rate trend for Service Delivery in the South West

Service Delivery
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Delivery in the South West over the 6 months to 19 July 2019.

Contractor daily rate histogram for Service Delivery in the South West

Service Delivery
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South West.

Contractor hourly rate trend for Service Delivery in the South West

Service Delivery
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Delivery in the South West over the 6 months to 19 July 2019.

Contractor hourly rate histogram for Service Delivery in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 19 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -12 41 £450 +5.88% 6
Gloucestershire +5 26 £450 +25.00% 9
Bristol -11 23 £500 +33.33% 12
Dorset -6 13 £300 -28.57% 6
Devon -10 11 £393 -11.80% 3
Somerset -4 4 £463 +54.17%
Cornwall - 2 - - 2
Service Delivery
England

For the 6 months to 19 July 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Delivery.

1 51 (39.53%) Security Cleared
2 48 (37.21%) ITIL
3 38 (29.46%) Windows
4 35 (27.13%) Service Management
5 32 (24.81%) DV Cleared
6 30 (23.26%) Agile Software Development
7 24 (18.60%) Microsoft
8 23 (17.83%) Windows Server 2012
9 22 (17.05%) Problem-Solving
10 21 (16.28%) Active Directory
11 20 (15.50%) Firewall
11 20 (15.50%) ITSM
11 20 (15.50%) PowerShell
11 20 (15.50%) ITIL V3
12 19 (14.73%) SCCM
13 18 (13.95%) Hyper-V
14 17 (13.18%) Analytical Skills
14 17 (13.18%) Windows 10
15 16 (12.40%) Office 365
15 16 (12.40%) McAfee
15 16 (12.40%) SLA
15 16 (12.40%) SC Cleared
16 15 (11.63%) Incident Management
16 15 (11.63%) Windows Server
16 15 (11.63%) Service Design
17 14 (10.85%) User Stories
17 14 (10.85%) Cisco
17 14 (10.85%) Microsoft Office
17 14 (10.85%) Stakeholder Management
18 13 (10.08%) Migration

Service Delivery
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.98%) SharePoint
2 7 (5.43%) Confluence
3 5 (3.88%) Exchange Server 2010
3 5 (3.88%) Exchange Server 2013
3 5 (3.88%) IIS
3 5 (3.88%) MS Exchange
3 5 (3.88%) SharePoint Server
4 4 (3.10%) Elasticsearch
5 3 (2.33%) IBM Notes
5 3 (2.33%) Skype for Business
6 2 (1.55%) Apache
6 2 (1.55%) JBoss
6 2 (1.55%) Jetty
6 2 (1.55%) Tomcat
Applications
1 14 (10.85%) Microsoft Office
2 8 (6.20%) Microsoft Excel
2 8 (6.20%) Microsoft PowerPoint
3 6 (4.65%) MS Visio
4 3 (2.33%) Acrobat
5 1 (0.78%) Camtasia
Business Applications
1 2 (1.55%) Remedy ITSM
Cloud Services
1 16 (12.40%) Office 365
2 12 (9.30%) Amazon AWS
3 6 (4.65%) Microsoft Azure
4 4 (3.10%) Amazon EC2
4 4 (3.10%) Amazon ELB
4 4 (3.10%) Amazon S3
4 4 (3.10%) AWS Elastic Beanstalk
4 4 (3.10%) AWS Lambda
4 4 (3.10%) CloudFront
4 4 (3.10%) Serverless
4 4 (3.10%) Virtual Private Cloud
5 3 (2.33%) Amazon ECS
5 3 (2.33%) AWS CloudFormation
5 3 (2.33%) Azure Stack
6 1 (0.78%) SaaS
Communications & Networking
1 20 (15.50%) Firewall
2 12 (9.30%) Cisco ASA
3 11 (8.53%) Network Security
4 10 (7.75%) TCP/IP
5 9 (6.98%) DHCP
5 9 (6.98%) DNS
6 7 (5.43%) Cisco Nexus
6 7 (5.43%) LAN
6 7 (5.43%) SAN
6 7 (5.43%) VLAN
6 7 (5.43%) VPN
6 7 (5.43%) WAN
6 7 (5.43%) WLAN
7 6 (4.65%) BGP
7 6 (4.65%) HSRP
7 6 (4.65%) Intrusion Detection
7 6 (4.65%) OSPF
7 6 (4.65%) Structured Cabling
8 5 (3.88%) BIG-IP
8 5 (3.88%) Wireless
Database & Business Intelligence
1 8 (6.20%) SQL Server
2 4 (3.10%) Amazon RDS
3 2 (1.55%) PostgreSQL
Development Applications
1 11 (8.53%) JIRA
2 7 (5.43%) VSS/SourceSafe
3 6 (4.65%) Git (software)
3 6 (4.65%) Jenkins
4 3 (2.33%) Vagrant
5 2 (1.55%) Artifactory
6 1 (0.78%) JSUnit
6 1 (0.78%) MSI
6 1 (0.78%) Team Foundation Server
General
1 10 (7.75%) Finance
1 10 (7.75%) Military
2 5 (3.88%) Legal
3 3 (2.33%) Publishing
3 3 (2.33%) Telecoms
4 2 (1.55%) Law
4 2 (1.55%) Multimedia
5 1 (0.78%) Advertising
5 1 (0.78%) Electronics
5 1 (0.78%) Local Government
5 1 (0.78%) Manufacturing
5 1 (0.78%) Marketing
Job Titles
1 17 (13.18%) Architect
2 16 (12.40%) Analyst
3 11 (8.53%) Business Analyst
3 11 (8.53%) Infrastructure Engineer
3 11 (8.53%) Service Manager
3 11 (8.53%) Services Delivery Manager
4 10 (7.75%) Delivery Manager
5 7 (5.43%) IT Technician
5 7 (5.43%) Network Engineer
5 7 (5.43%) Project Manager
5 7 (5.43%) Support Engineer
6 6 (4.65%) Cloud Engineer
6 6 (4.65%) Cloud Infrastructure Engineer
6 6 (4.65%) Technical Architect
7 5 (3.88%) 3rd Line Support
7 5 (3.88%) Desktop Support
7 5 (3.88%) Senior Infrastructure Engineer
7 5 (3.88%) Technical Analyst
7 5 (3.88%) Trainer
7 5 (3.88%) Windows Engineer
Libraries, Frameworks & Software Standards
1 10 (7.75%) Web Services
2 6 (4.65%) 802.1X
3 4 (3.10%) JSON
3 4 (3.10%) RESTful
3 4 (3.10%) Ruby on Rails
3 4 (3.10%) SOAP
3 4 (3.10%) XML
3 4 (3.10%) XML Messaging
4 3 (2.33%) KML
4 3 (2.33%) XMPP
5 2 (1.55%) Elastic Stack
5 2 (1.55%) Software Packaging
6 1 (0.78%) Java EE
6 1 (0.78%) Node.js
6 1 (0.78%) STL
Miscellaneous
1 17 (13.18%) Analytical Skills
2 6 (4.65%) Data Centre
2 6 (4.65%) Distributed Denial-of-Service
2 6 (4.65%) Hybrid Cloud
2 6 (4.65%) User Experience
3 5 (3.88%) Driving Licence
3 5 (3.88%) Self-Motivation
4 4 (3.10%) PMI
5 3 (2.33%) PKI
6 2 (1.55%) e-Learning
6 2 (1.55%) Learning Management System
6 2 (1.55%) Management Information System
7 1 (0.78%) Public Cloud
7 1 (0.78%) Smartphone
7 1 (0.78%) Tandem
7 1 (0.78%) Video Editing
Operating Systems
1 38 (29.46%) Windows
2 23 (17.83%) Windows Server 2012
3 17 (13.18%) Windows 10
4 15 (11.63%) Windows Server
5 9 (6.98%) Windows 7
5 9 (6.98%) Windows Server 2008
6 8 (6.20%) Linux
7 3 (2.33%) Solaris
8 1 (0.78%) Android
8 1 (0.78%) pSOS
8 1 (0.78%) Red Hat Enterprise Linux
8 1 (0.78%) Unix
Processes & Methodologies
1 48 (37.21%) ITIL
2 35 (27.13%) Service Management
3 30 (23.26%) Agile Software Development
4 22 (17.05%) Problem-Solving
5 20 (15.50%) ITIL V3
5 20 (15.50%) ITSM
6 15 (11.63%) Incident Management
6 15 (11.63%) Service Design
7 14 (10.85%) Stakeholder Management
7 14 (10.85%) User Stories
8 13 (10.08%) Migration
8 13 (10.08%) Problem Management
8 13 (10.08%) Project Management
9 12 (9.30%) Change Management
9 12 (9.30%) Preventative Maintenance
9 12 (9.30%) Risk Management
10 11 (8.53%) Infrastructure Engineering
10 11 (8.53%) PRINCE2
10 11 (8.53%) Scrum
11 10 (7.75%) Business Continuity
Programming Languages
1 20 (15.50%) PowerShell
2 11 (8.53%) C
3 9 (6.98%) Java
4 7 (5.43%) Bash Shell
4 7 (5.43%) Python
5 4 (3.10%) Ruby
6 3 (2.33%) SQL
7 1 (0.78%) C#
7 1 (0.78%) C++
7 1 (0.78%) JavaScript
7 1 (0.78%) Korn
7 1 (0.78%) Objective-C
7 1 (0.78%) PHP
Qualifications
1 51 (39.53%) Security Cleared
2 32 (24.81%) DV Cleared
3 16 (12.40%) SC Cleared
4 12 (9.30%) CCNA
4 12 (9.30%) Cisco Certification
5 9 (6.98%) CCNP
5 9 (6.98%) Degree
6 8 (6.20%) Microsoft Certification
7 5 (3.88%) CESG Certified Professional
7 5 (3.88%) CISSP
7 5 (3.88%) HNC
7 5 (3.88%) MCSE
8 4 (3.10%) PMI Certification
9 3 (2.33%) CCIE
9 3 (2.33%) ITIL Certification
9 3 (2.33%) Master's Degree
10 2 (1.55%) IIBA
10 2 (1.55%) ISEB
11 1 (0.78%) BPSS Clearance
Quality Assurance & Compliance
1 16 (12.40%) SLA
2 4 (3.10%) ISO/IEC 27001
2 4 (3.10%) QA
3 2 (1.55%) COBIT
4 1 (0.78%) PMO
4 1 (0.78%) RMADS
System Software
1 21 (16.28%) Active Directory
2 18 (13.95%) Hyper-V
3 11 (8.53%) Virtual Desktop
4 8 (6.20%) Docker
5 5 (3.88%) VMware ESXi
6 4 (3.10%) BitLocker
6 4 (3.10%) LXC
7 2 (1.55%) ProxySG
7 2 (1.55%) Virtual Machines
7 2 (1.55%) VMware Infrastructure
7 2 (1.55%) XenApp
7 2 (1.55%) XenDesktop
8 1 (0.78%) Microsoft App-V
8 1 (0.78%) VMware Server
Systems Management
1 19 (14.73%) SCCM
2 11 (8.53%) SCOM
3 6 (4.65%) Puppet
3 6 (4.65%) SCVMM
4 4 (3.10%) Kubernetes
4 4 (3.10%) Opscode Chef
4 4 (3.10%) Single Sign-On
5 3 (2.33%) Norton AntiVirus
6 2 (1.55%) Ganglia
6 2 (1.55%) Microsoft Data Protection Manager
6 2 (1.55%) Nagios
6 2 (1.55%) NetIQ Identity Manager
6 2 (1.55%) WSUS
7 1 (0.78%) Stealthwatch
7 1 (0.78%) TrustSec
Vendors
1 24 (18.60%) Microsoft
2 16 (12.40%) McAfee
3 14 (10.85%) Cisco
4 12 (9.30%) F5
5 10 (7.75%) VMware
6 7 (5.43%) HP
6 7 (5.43%) Riverbed
7 6 (4.65%) Dell
8 5 (3.88%) Blue Coat
8 5 (3.88%) CheckPoint
8 5 (3.88%) Fortinet
8 5 (3.88%) NetApp
8 5 (3.88%) Palo Alto
9 3 (2.33%) Adobe
9 3 (2.33%) Lotus
9 3 (2.33%) Symantec
10 2 (1.55%) Citrix
10 2 (1.55%) NetIQ
10 2 (1.55%) Oracle
10 2 (1.55%) Remedy