Period
to 13 November 2018

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > South West
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 90 83 84
Rank change year-on-year -7 +1 -16
Contract jobs citing Service Delivery 157 125 130
As % of all contract IT jobs advertised in the South West 2.50% 2.24% 2.25%
As % of the Processes & Methodologies category 2.91% 2.68% 2.74%
Number of daily rates quoted 98 102 97
South West median daily rate £413 £425 £375
Median daily rate % change year-on-year -2.88% +13.33% -
10th Percentile £159 £189 £135
90th Percentile £625 £538 £613
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 8 6 3
South West median hourly rate £27.36 £17.06 £22.00
Median hourly rate % change year-on-year +60.32% -22.44% -48.24%
10th Percentile £20.27 £12.75 £21.00
90th Percentile £66.00 £38.88 £27.52
England median hourly rate £18.00 £16.45 £18.00
% change year-on-year +9.41% -8.60% -2.70%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 5,398 4,669 4,738
As % of all contract IT jobs advertised in the South West 85.91% 83.51% 82.14%
Number of daily rates quoted 3,398 2,945 3,150
South West median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -
10th Percentile £275 £253 £237
90th Percentile £575 £550 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 216 197 271
South West median hourly rate £41.68 £35.00 £29.60
Median hourly rate % change year-on-year +19.08% +18.24% -22.11%
10th Percentile £14.33 £12.90 £12.00
90th Percentile £50.00 £50.10 £47.50
England median hourly rate £22.00 £23.08 £22.50
% change year-on-year -4.66% +2.56% +2.27%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South West.

Contractor daily rate trend for Service Delivery in the South West

Service Delivery
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Delivery in the South West over the 6 months to 13 November 2018.

Contractor daily rate histogram for Service Delivery in the South West

Service Delivery
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South West.

Contractor hourly rate trend for Service Delivery in the South West

Service Delivery
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Delivery in the South West over the 6 months to 13 November 2018.

Contractor hourly rate histogram for Service Delivery in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -21 45 £395 +8.22% 24
Wiltshire -5 34 £125 -72.22% 15
Gloucestershire +10 27 £450 +80.00% 6
Devon +9 15 £402 +42.31% 1
Dorset -8 13 £455 +7.06% 6
Somerset +1 5 £413 +147.01%
Avon - 1 - -
Service Delivery
England

For the 6 months to 13 November 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Delivery.

1 55 (35.03%) ITIL
2 45 (28.66%) Security Cleared
3 42 (26.75%) Service Management
4 38 (24.20%) Windows
5 36 (22.93%) Active Directory
6 35 (22.29%) Microsoft
7 34 (21.66%) Finance
7 34 (21.66%) Agile Software Development
8 28 (17.83%) Analytical Skills
9 26 (16.56%) ITSM
10 22 (14.01%) Stakeholder Management
10 22 (14.01%) Windows 10
11 21 (13.38%) Windows Server
11 21 (13.38%) DV Cleared
11 21 (13.38%) PRINCE2
12 20 (12.74%) SLA
12 20 (12.74%) SCCM
13 19 (12.10%) ITIL V3
14 18 (11.46%) SC Cleared
15 16 (10.19%) Firewall
16 15 (9.55%) Project Management
16 15 (9.55%) WAN
16 15 (9.55%) Linux
17 14 (8.92%) Disaster Recovery
17 14 (8.92%) Degree
17 14 (8.92%) Windows 7
18 13 (8.28%) VPN
19 12 (7.64%) HP
19 12 (7.64%) Change Management
19 12 (7.64%) Management Information System

Service Delivery
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.46%) SharePoint
2 4 (2.55%) MS Exchange
2 4 (2.55%) Skype for Business
3 2 (1.27%) Apache
3 2 (1.27%) Exchange Server 2003
3 2 (1.27%) Exchange Server 2010
3 2 (1.27%) IIS
3 2 (1.27%) Live Communications Server
3 2 (1.27%) OpenStack
3 2 (1.27%) SharePoint 2010
3 2 (1.27%) SharePoint 2013
3 2 (1.27%) SharePoint Server
4 1 (0.64%) ArcGIS
4 1 (0.64%) ColdFusion
4 1 (0.64%) IBM Notes
4 1 (0.64%) JBoss
4 1 (0.64%) Tomcat
Applications
1 7 (4.46%) Microsoft Office
2 1 (0.64%) MS Visio
Business Applications
1 2 (1.27%) Towers Watson Igloo
2 1 (0.64%) Dynamics CRM
Cloud Services
1 12 (7.64%) Office 365
2 5 (3.18%) Amazon AWS
3 4 (2.55%) AWS CloudFormation
3 4 (2.55%) Cloud Computing
4 1 (0.64%) IaaS
4 1 (0.64%) Microsoft Azure
4 1 (0.64%) PaaS
4 1 (0.64%) SaaS
Communications & Networking
1 16 (10.19%) Firewall
2 15 (9.55%) WAN
3 13 (8.28%) VPN
4 11 (7.01%) Network Security
5 10 (6.37%) Junos
6 9 (5.73%) Intranet
6 9 (5.73%) Intrusion Detection
6 9 (5.73%) LAN
6 9 (5.73%) SMS
7 7 (4.46%) DHCP
7 7 (4.46%) DNS
7 7 (4.46%) SAN
8 5 (3.18%) TCP/IP
8 5 (3.18%) VLAN
8 5 (3.18%) Wireless
9 4 (2.55%) MPLS
9 4 (2.55%) NAS
9 4 (2.55%) Skype
10 3 (1.91%) Ethernet
10 3 (1.91%) Internet
Database & Business Intelligence
1 6 (3.82%) SQL Server
2 4 (2.55%) MarkLogic
3 2 (1.27%) MS Access
4 1 (0.64%) GIS
4 1 (0.64%) Microsoft Analysis Services
4 1 (0.64%) NoSQL
4 1 (0.64%) Relational Database
4 1 (0.64%) SQL Server Analysis Services
4 1 (0.64%) SQL Server Integration Services
4 1 (0.64%) SQL Server Reporting Services
Development Applications
1 7 (4.46%) Git (software)
1 7 (4.46%) Jenkins
1 7 (4.46%) Maven
2 6 (3.82%) MSI
3 4 (2.55%) Atlassian Bamboo
4 2 (1.27%) Ant
4 2 (1.27%) Artifactory
4 2 (1.27%) dbdeploy
4 2 (1.27%) Gradle
4 2 (1.27%) Octopus Deploy
4 2 (1.27%) SonarQube
4 2 (1.27%) TeamCity
5 1 (0.64%) EasyMock
5 1 (0.64%) Eclipse
5 1 (0.64%) JIRA
5 1 (0.64%) JUnit
5 1 (0.64%) Team Foundation Server
General
1 34 (21.66%) Finance
2 9 (5.73%) Manufacturing
3 8 (5.10%) Telecoms
4 7 (4.46%) Marketing
5 6 (3.82%) Electronics
5 6 (3.82%) Retail
6 3 (1.91%) Banking
6 3 (1.91%) Military
7 2 (1.27%) Aerospace
8 1 (0.64%) Back Office
8 1 (0.64%) Billing
8 1 (0.64%) Legal
8 1 (0.64%) Publishing
Job Titles
1 29 (18.47%) Service Manager
2 22 (14.01%) Delivery Manager
2 22 (14.01%) Services Delivery Manager
3 19 (12.10%) Analyst
4 12 (7.64%) Service Analyst
5 9 (5.73%) IT Manager
5 9 (5.73%) Project Manager
5 9 (5.73%) Service Desk Analyst
6 7 (4.46%) Security Engineer
6 7 (4.46%) Transition Manager
7 6 (3.82%) Desktop Support
7 6 (3.82%) DevOps Engineer
7 6 (3.82%) Programme Manager
8 5 (3.18%) Applications Packager
8 5 (3.18%) Desktop Engineer
8 5 (3.18%) Infrastructure Engineer
8 5 (3.18%) Procurement Manager
8 5 (3.18%) Programme Delivery Manager
8 5 (3.18%) Service Transition Manager
9 4 (2.55%) Service Transition Leader
Libraries, Frameworks & Software Standards
1 6 (3.82%) Spring
2 5 (3.18%) Spring Boot
2 5 (3.18%) XML
3 2 (1.27%) LDAP
3 2 (1.27%) Windows SharePoint Services
4 1 (0.64%) .NET
4 1 (0.64%) AngularJS
4 1 (0.64%) CSS
4 1 (0.64%) EJB
4 1 (0.64%) HTML
4 1 (0.64%) jQuery
4 1 (0.64%) JSF
4 1 (0.64%) JSP
4 1 (0.64%) ModSecurity
4 1 (0.64%) RESTful
4 1 (0.64%) Struts
4 1 (0.64%) Web Services
Miscellaneous
1 28 (17.83%) Analytical Skills
2 12 (7.64%) Management Information System
2 12 (7.64%) Self-Motivation
3 8 (5.10%) iPhone
3 8 (5.10%) Wiki
4 7 (4.46%) Distributed Denial-of-Service
5 5 (3.18%) Computer Science
5 5 (3.18%) Data Centre
5 5 (3.18%) EPoS
5 5 (3.18%) User Experience
5 5 (3.18%) Virtual Team
6 4 (2.55%) Cyberthreat
6 4 (2.55%) Fat Client
6 4 (2.55%) Thin Client
7 1 (0.64%) CESG
7 1 (0.64%) Grid Computing
7 1 (0.64%) Public Cloud
7 1 (0.64%) W3C
Operating Systems
1 38 (24.20%) Windows
2 22 (14.01%) Windows 10
3 21 (13.38%) Windows Server
4 15 (9.55%) Linux
5 14 (8.92%) Windows 7
6 12 (7.64%) Windows Server 2012
7 8 (5.10%) Windows Server 2008
8 6 (3.82%) CentOS
9 3 (1.91%) Unix
9 3 (1.91%) Windows XP
10 2 (1.27%) Apple iOS
10 2 (1.27%) Solaris
10 2 (1.27%) Ubuntu
10 2 (1.27%) Windows Server 2003
11 1 (0.64%) Android
11 1 (0.64%) Windows 8
Processes & Methodologies
1 55 (35.03%) ITIL
2 42 (26.75%) Service Management
3 34 (21.66%) Agile Software Development
4 26 (16.56%) ITSM
5 22 (14.01%) Stakeholder Management
6 21 (13.38%) PRINCE2
7 19 (12.10%) ITIL V3
8 15 (9.55%) Project Management
9 14 (8.92%) Disaster Recovery
10 12 (7.64%) Change Management
10 12 (7.64%) Continuous Improvement
11 11 (7.01%) Problem-Solving
11 11 (7.01%) Programme Management
11 11 (7.01%) Risk Management
12 9 (5.73%) Performance Management
12 9 (5.73%) Problem Management
13 8 (5.10%) Business Intelligence
13 8 (5.10%) Migration
13 8 (5.10%) Release Management
13 8 (5.10%) Service Design
Programming Languages
1 10 (6.37%) Java
2 6 (3.82%) PowerShell
3 4 (2.55%) SQL
4 3 (1.91%) Python
5 2 (1.27%) JavaScript
6 1 (0.64%) C
6 1 (0.64%) C++
6 1 (0.64%) Dart
6 1 (0.64%) PHP
6 1 (0.64%) VB
Qualifications
1 45 (28.66%) Security Cleared
2 21 (13.38%) DV Cleared
3 18 (11.46%) SC Cleared
4 14 (8.92%) Degree
5 9 (5.73%) PRINCE2 Certification
6 4 (2.55%) Cisco Certification
6 4 (2.55%) PRINCE2 Practitioner
7 3 (1.91%) Computer Science Degree
7 3 (1.91%) MAPM
7 3 (1.91%) Microsoft Certification
8 2 (1.27%) (ISC)2 CCSP
8 2 (1.27%) BPSS Clearance
8 2 (1.27%) CCNA
8 2 (1.27%) CEH
8 2 (1.27%) CISSP
8 2 (1.27%) CompTIA Security+
8 2 (1.27%) ITIL Certification
8 2 (1.27%) ITIL Foundation Certificate
9 1 (0.64%) CESG Certified Professional
9 1 (0.64%) CLAS
Quality Assurance & Compliance
1 20 (12.74%) SLA
2 4 (2.55%) PMO
3 3 (1.91%) GDPR
3 3 (1.91%) QA
4 2 (1.27%) COBIT
4 2 (1.27%) JSP 440
5 1 (0.64%) ISO/IEC 20000
5 1 (0.64%) PSD2
System Software
1 36 (22.93%) Active Directory
2 12 (7.64%) Hyper-V
3 11 (7.01%) VMware Infrastructure
4 7 (4.46%) Firmware
4 7 (4.46%) Virtual Desktop
5 5 (3.18%) Microsoft App-V
6 4 (2.55%) Docker
7 3 (1.91%) VMware ESXi
7 3 (1.91%) vSphere
8 2 (1.27%) ISA Server
8 2 (1.27%) NFS
8 2 (1.27%) VMware Workstation
8 2 (1.27%) XenApp
8 2 (1.27%) XenDesktop
9 1 (0.64%) Virtual Machines
Systems Management
1 20 (12.74%) SCCM
2 4 (2.55%) NetBackup
2 4 (2.55%) Puppet
3 3 (1.91%) SCOM
3 3 (1.91%) vCenter Server
4 2 (1.27%) Forefront Identity Manager
4 2 (1.27%) Microsoft Clustering
4 2 (1.27%) Microsoft Data Protection Manager
4 2 (1.27%) Netcool
4 2 (1.27%) OpenView Configuration Management
4 2 (1.27%) SCDPM
4 2 (1.27%) Single Sign-On
4 2 (1.27%) Unicenter
4 2 (1.27%) Veritas Storage Foundation
5 1 (0.64%) Symantec Endpoint Protection
Vendors
1 35 (22.29%) Microsoft
2 12 (7.64%) HP
2 12 (7.64%) VMware
3 11 (7.01%) McAfee
4 8 (5.10%) Cisco
4 8 (5.10%) Citrix
5 6 (3.82%) SAP
6 5 (3.18%) Juniper
7 4 (2.55%) Red Hat
7 4 (2.55%) Sophos
8 3 (1.91%) CheckPoint
8 3 (1.91%) Meraki
8 3 (1.91%) Symantec
9 2 (1.27%) Brocade
9 2 (1.27%) BT
9 2 (1.27%) EMC
9 2 (1.27%) Forcepoint
9 2 (1.27%) Meridio
9 2 (1.27%) Oracle
9 2 (1.27%) Veritas