Period
to 28 February 2020

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 28 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
England > South West
6 months to
28 Feb 2020
Same period 2019 Same period 2018
Rank 109 99 108
Rank change year-on-year -10 +9 -11
Contract jobs citing Service Delivery 94 146 100
As % of all contract IT jobs advertised in the South West 1.73% 2.28% 1.91%
As % of the Processes & Methodologies category 2.07% 2.67% 2.29%
Number of daily rates quoted 60 81 63
South West median daily rate £415 £400 £423
Median daily rate % change year-on-year +3.75% -5.33% +7.64%
10th Percentile £163 £105 £159
90th Percentile £575 £638 £536
England median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% -
Number of hourly rates quoted 3 12 6
South West median hourly rate £35.00 £16.22 £15.00
Median hourly rate % change year-on-year +115.75% +8.15% -
10th Percentile £22.40 £14.60 £12.38
90th Percentile £43.80 £28.63 £67.41
England median hourly rate £20.21 £18.00 £16.00
% change year-on-year +12.25% +12.50% -5.90%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4,539 5,471 4,364
As % of all contract IT jobs advertised in the South West 83.76% 85.27% 83.36%
Number of daily rates quoted 2,879 3,479 2,705
South West median daily rate £450 £438 £400
Median daily rate % change year-on-year +2.86% +9.38% +5.26%
10th Percentile £300 £292 £263
90th Percentile £625 £600 £574
England median daily rate £475 £475 £450
% change year-on-year - +5.56% +2.86%
Number of hourly rates quoted 193 254 182
South West median hourly rate £35.00 £40.00 £30.00
Median hourly rate % change year-on-year -12.50% +33.33% -20.00%
10th Percentile £13.49 £12.83 £11.76
90th Percentile £52.34 £50.00 £47.50
England median hourly rate £24.00 £24.08 £24.09
% change year-on-year -0.33% -0.04% -3.64%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South West.

Contractor daily rate trend for Service Delivery in the South West

Service Delivery
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Delivery in the South West over the 6 months to 28 February 2020.

Contractor daily rate histogram for Service Delivery in the South West

Service Delivery
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South West.

Contractor hourly rate trend for Service Delivery in the South West

Service Delivery
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Delivery in the South West over the 6 months to 28 February 2020.

Contractor hourly rate histogram for Service Delivery in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 28 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +11 35 £450 +14.07% 10
Bristol +5 26 £350 -10.26% 14
Gloucestershire -3 13 £450 -5.26% 10
Dorset -13 6 £185 -13.95% 3
Devon -17 5 £415 +29.69% 3
Somerset +4 4 £330 +55.29% 12
Cornwall - 2 £413 - 3
Service Delivery
England

For the 6 months to 28 February 2020, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Delivery.

1 29 (30.85%) ITIL
1 29 (30.85%) Windows
2 23 (24.47%) Security Cleared
3 21 (22.34%) Agile Software Development
3 21 (22.34%) Active Directory
4 18 (19.15%) Windows 10
5 17 (18.09%) Windows 7
5 17 (18.09%) Service Management
6 16 (17.02%) Microsoft Office
7 14 (14.89%) SC Cleared
8 13 (13.83%) Waterfall
8 13 (13.83%) Stakeholder Management
9 12 (12.77%) LAN
9 12 (12.77%) WAN
9 12 (12.77%) Project Delivery
10 11 (11.70%) User Stories
10 11 (11.70%) C
10 11 (11.70%) Telecoms
11 10 (10.64%) Linux
11 10 (10.64%) Cisco
12 9 (9.57%) Public Sector
12 9 (9.57%) Scrum
12 9 (9.57%) Microsoft
12 9 (9.57%) McAfee
12 9 (9.57%) Firewall
13 8 (8.51%) Finance
13 8 (8.51%) Project Management
13 8 (8.51%) Cisco Certification
13 8 (8.51%) SharePoint
13 8 (8.51%) Migration

Service Delivery
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.51%) SharePoint
2 2 (2.13%) SharePoint 2010
2 2 (2.13%) SharePoint 2013
3 1 (1.06%) Confluence
3 1 (1.06%) IBM Notes
3 1 (1.06%) IIS
3 1 (1.06%) MS Exchange
Applications
1 16 (17.02%) Microsoft Office
2 6 (6.38%) Microsoft Excel
3 1 (1.06%) Acrobat
3 1 (1.06%) Microsoft PowerPoint
3 1 (1.06%) Microsoft Project
3 1 (1.06%) MS Visio
Business Applications
1 4 (4.26%) Salesforce.com CRM
2 2 (2.13%) Remedy ITSM
Cloud Services
1 4 (4.26%) Office 365
2 3 (3.19%) Azure
3 2 (2.13%) AWS
3 2 (2.13%) OpenShift
4 1 (1.06%) Power Platform
4 1 (1.06%) SaaS
Communications & Networking
1 12 (12.77%) LAN
1 12 (12.77%) WAN
2 9 (9.57%) Firewall
3 8 (8.51%) Cisco ASA
4 7 (7.45%) Cisco Nexus
5 6 (6.38%) VPN
6 5 (5.32%) Cisco Firepower
6 5 (5.32%) Cisco ISE
6 5 (5.32%) Intranet
6 5 (5.32%) WLAN
7 4 (4.26%) Network Security
7 4 (4.26%) TCP/IP
8 3 (3.19%) BGP
8 3 (3.19%) Internet
8 3 (3.19%) OSPF
9 2 (2.13%) Cisco IOS
9 2 (2.13%) EIGRP
9 2 (2.13%) IPsec
9 2 (2.13%) TACACS
9 2 (2.13%) Wireless
Database & Business Intelligence
1 1 (1.06%) Big Data
1 1 (1.06%) GIS
1 1 (1.06%) Power BI
1 1 (1.06%) QlikView
1 1 (1.06%) Relational Database
1 1 (1.06%) SAP Data Services
1 1 (1.06%) SQL Server
1 1 (1.06%) SQL Server Integration Services
1 1 (1.06%) SQL Server Reporting Services
Development Applications
1 5 (5.32%) VSS/SourceSafe
2 4 (4.26%) JIRA
General
1 11 (11.70%) Telecoms
2 9 (9.57%) Public Sector
3 8 (8.51%) Finance
4 6 (6.38%) Billing
4 6 (6.38%) Publishing
4 6 (6.38%) Retail
5 5 (5.32%) Back Office
5 5 (5.32%) Banking
6 3 (3.19%) Local Government
6 3 (3.19%) Manufacturing
6 3 (3.19%) Marketing
7 2 (2.13%) Electronics
7 2 (2.13%) Legal
7 2 (2.13%) Military
8 1 (1.06%) Aerospace
8 1 (1.06%) Front Office
8 1 (1.06%) Law
Job Titles
1 14 (14.89%) IT Support
2 13 (13.83%) Analyst
2 13 (13.83%) Service Desk Support
3 12 (12.77%) Help Desk Support
4 10 (10.64%) 1st Line Support
4 10 (10.64%) Active Directory Support
4 10 (10.64%) First Line Help Desk Support
4 10 (10.64%) Project Manager
4 10 (10.64%) Service Manager
5 9 (9.57%) Business Analyst
5 9 (9.57%) Network Engineer
6 8 (8.51%) Delivery Manager
7 7 (7.45%) 2nd Line Support
8 6 (6.38%) IT Manager
8 6 (6.38%) Lead Systems Engineer
8 6 (6.38%) Service Delivery Manager
8 6 (6.38%) Systems Engineer
9 4 (4.26%) Support Engineer
10 3 (3.19%) Agile Business Analyst
10 3 (3.19%) Desktop Support
Libraries, Frameworks & Software Standards
1 2 (2.13%) SailPoint
2 1 (1.06%) 802.1X
2 1 (1.06%) Middleware
2 1 (1.06%) Web Services
Miscellaneous
1 6 (6.38%) Management Information System
2 5 (5.32%) Analytical Skills
2 5 (5.32%) Data Centre
2 5 (5.32%) Self-Motivation
3 4 (4.26%) User Experience
3 4 (4.26%) Video Conferencing
4 2 (2.13%) Algorithms
4 2 (2.13%) Fat Client
4 2 (2.13%) Hybrid Cloud
4 2 (2.13%) PKI
4 2 (2.13%) Thin Client
5 1 (1.06%) Cloud Native
5 1 (1.06%) Driving Licence
5 1 (1.06%) Enterprise Storage
5 1 (1.06%) FMCG
5 1 (1.06%) Linux Command Line
5 1 (1.06%) NHS
5 1 (1.06%) RSA SecurID
5 1 (1.06%) Virtual Team
Operating Systems
1 29 (30.85%) Windows
2 18 (19.15%) Windows 10
3 17 (18.09%) Windows 7
4 10 (10.64%) Linux
5 6 (6.38%) Unix
6 2 (2.13%) Windows Server
7 1 (1.06%) Android
7 1 (1.06%) Apple iOS
7 1 (1.06%) CentOS
7 1 (1.06%) Fedora
7 1 (1.06%) Red Hat Enterprise Linux
7 1 (1.06%) Ubuntu
7 1 (1.06%) Windows Server 2012
Processes & Methodologies
1 29 (30.85%) ITIL
2 21 (22.34%) Agile Software Development
3 17 (18.09%) Service Management
4 13 (13.83%) Stakeholder Management
4 13 (13.83%) Waterfall
5 12 (12.77%) Project Delivery
6 11 (11.70%) User Stories
7 9 (9.57%) Scrum
8 8 (8.51%) Acceptance Criteria
8 8 (8.51%) Migration
8 8 (8.51%) Project Management
8 8 (8.51%) TDD
9 7 (7.45%) Contract Management
9 7 (7.45%) Incident Management
9 7 (7.45%) V-Model
10 6 (6.38%) Continuous Integration
10 6 (6.38%) Integration Testing
10 6 (6.38%) ITSM
10 6 (6.38%) Smoke Testing
10 6 (6.38%) Systems Engineering
Programming Languages
1 11 (11.70%) C
2 7 (7.45%) Bash Shell
3 6 (6.38%) Korn
4 2 (2.13%) SQL
5 1 (1.06%) Java
5 1 (1.06%) PowerShell
5 1 (1.06%) Python
Qualifications
1 23 (24.47%) Security Cleared
2 14 (14.89%) SC Cleared
3 8 (8.51%) Cisco Certification
4 7 (7.45%) CCNA
5 5 (5.32%) CISSP
5 5 (5.32%) DV Cleared
6 3 (3.19%) CISM
6 3 (3.19%) ISEB
6 3 (3.19%) ITIL Certification
7 2 (2.13%) CCIP
7 2 (2.13%) CCNP
7 2 (2.13%) CISA
7 2 (2.13%) CRISC
7 2 (2.13%) Degree
7 2 (2.13%) IIBA
7 2 (2.13%) ISTQB
7 2 (2.13%) Microsoft Certification
8 1 (1.06%) BC Cleared
8 1 (1.06%) BPSS Clearance
8 1 (1.06%) CESG Certified Professional
Quality Assurance & Compliance
1 6 (6.38%) SLA
2 3 (3.19%) ISO/IEC 20000
3 2 (2.13%) ISO/IEC 27001
3 2 (2.13%) QA
4 1 (1.06%) Data Quality
4 1 (1.06%) GDPR
4 1 (1.06%) HMG Security Policy Framework
4 1 (1.06%) ISO 9001
4 1 (1.06%) JSP 440
4 1 (1.06%) NIST
4 1 (1.06%) PMBOK
4 1 (1.06%) RMADS
System Software
1 21 (22.34%) Active Directory
2 3 (3.19%) Docker
2 3 (3.19%) VMware Infrastructure
3 2 (2.13%) NDS
3 2 (2.13%) Virtual Desktop
4 1 (1.06%) Hyper-V
4 1 (1.06%) NFS
4 1 (1.06%) Samba
4 1 (1.06%) Virtual Servers
4 1 (1.06%) VirtualBox
4 1 (1.06%) VMware ESXi
4 1 (1.06%) Xen
Systems Management
1 3 (3.19%) Kubernetes
1 3 (3.19%) SCCM
2 2 (2.13%) NetIQ Identity Manager
2 2 (2.13%) Terraform
3 1 (1.06%) Ansible
3 1 (1.06%) Docker Swarm
3 1 (1.06%) HP Quality Center
3 1 (1.06%) Nagios
3 1 (1.06%) Norton AntiVirus
3 1 (1.06%) OpenNMS
3 1 (1.06%) Puppet
3 1 (1.06%) vCenter Server
3 1 (1.06%) ZABBIX
Vendors
1 10 (10.64%) Cisco
2 9 (9.57%) McAfee
2 9 (9.57%) Microsoft
3 8 (8.51%) F5
4 5 (5.32%) Riverbed
5 4 (4.26%) Salesforce.com
6 3 (3.19%) CheckPoint
6 3 (3.19%) Remedy
6 3 (3.19%) SAP
6 3 (3.19%) VMware
7 2 (2.13%) CA
7 2 (2.13%) Citrix
7 2 (2.13%) Dell
7 2 (2.13%) ForgeRock
7 2 (2.13%) IBM
7 2 (2.13%) NetIQ
7 2 (2.13%) Oracle
8 1 (1.06%) Alcatel-Lucent
8 1 (1.06%) Juniper
8 1 (1.06%) Symantec