Service Delivery Contracts in the South West

Service Delivery
England > South West

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 94 67 96
Rank change year-on-year -27 +29 -15
Contract jobs citing Service Delivery 61 119 85
As % of all contract jobs advertised in the South West 1.91% 3.28% 2.29%
As % of the Processes & Methodologies category 2.30% 3.66% 2.59%
Number of daily rates quoted 43 105 59
10th Percentile £143 £413 £176
25th Percentile £295 £455 £419
Median daily rate (50th Percentile) £488 £600 £518
Median % change year-on-year -18.75% +15.83% +15.11%
75th Percentile £581 £669 £594
90th Percentile £646 £738 £650
England median daily rate £500 £525 £508
% change year-on-year -4.76% +3.45% +12.78%
Number of hourly rates quoted 7 8 3
10th Percentile £12.60 £50.83 -
25th Percentile £21.25 - £25.25
Median hourly rate £30.00 £65.00 £26.50
Median % change year-on-year -53.85% +145.28% -47.00%
75th Percentile £30.25 £74.06 £44.70
90th Percentile - £101.25 £54.87
England median hourly rate £14.80 £24.81 £14.08
% change year-on-year -40.35% +76.21% -24.45%

All Process and Methodology Skills
South West

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,651 3,250 3,286
As % of all contract IT jobs advertised in the South West 82.90% 89.63% 88.48%
Number of daily rates quoted 1,695 2,396 2,328
10th Percentile £217 £313 £300
25th Percentile £405 £425 £413
Median daily rate (50th Percentile) £525 £549 £500
Median % change year-on-year -4.37% +9.80% +6.84%
75th Percentile £625 £644 £590
90th Percentile £700 £719 £669
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.14%
Number of hourly rates quoted 332 335 194
10th Percentile £13.86 £9.80 £15.90
25th Percentile £27.44 £17.00 £20.08
Median hourly rate £50.00 £61.50 £48.75
Median % change year-on-year -18.70% +26.16% +8.33%
75th Percentile £70.00 £70.30 £65.00
90th Percentile £77.50 £83.36 £69.95
England median hourly rate £35.83 £37.50 £24.48
% change year-on-year -4.45% +53.20% +1.99%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing Service Delivery in the South West.

Daily rate trend for Service Delivery in the South West

Service Delivery
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing Service Delivery in the South West over the 6 months to 29 April 2024.

Daily rate histogram for Service Delivery in the South West

Service Delivery
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing Service Delivery in the South West.

Hourly rate trend for Service Delivery in the South West

Service Delivery
Hourly Rate Histogram in the South West

Hourly rate distribution of jobs citing Service Delivery in the South West over the 6 months to 29 April 2024.

Hourly rate histogram for Service Delivery in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire -29 33 £506 -14.42% 11
Bristol +8 17 £303 -46.22% 20
Devon -2 6 - - 6
Gloucestershire +5 3 £475 +5.56% 6
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.48%) Microsoft Exchange
Applications
1 2 (3.28%) Microsoft Office
Business Applications
1 8 (13.11%) Remedy ITSM
Cloud Services
1 17 (27.87%) Azure
2 8 (13.11%) Microsoft 365
3 1 (1.64%) Azure Stack
3 1 (1.64%) SaaS
Communications & Networking
1 2 (3.28%) VPN
2 1 (1.64%) ISDN
2 1 (1.64%) PSTN
2 1 (1.64%) Remote Desktop
General
1 22 (36.07%) Social Skills
2 11 (18.03%) Telecoms
3 10 (16.39%) Public Sector
4 6 (9.84%) Finance
5 3 (4.92%) Electronics
5 3 (4.92%) Manufacturing
5 3 (4.92%) Marketing
5 3 (4.92%) Police
6 2 (3.28%) Fire and Rescue
7 1 (1.64%) Analytical Skills
7 1 (1.64%) Documentation Skills
7 1 (1.64%) Local Government
7 1 (1.64%) Presentation Skills
7 1 (1.64%) Publishing
Job Titles
1 20 (32.79%) Service Manager
2 18 (29.51%) Analyst
3 14 (22.95%) Delivery Manager
4 12 (19.67%) Service Delivery Manager
4 12 (19.67%) SOC Analyst
5 7 (11.48%) IT Manager
6 6 (9.84%) Technical Support
7 5 (8.20%) IT Services Manager
7 5 (8.20%) Support Analyst
7 5 (8.20%) Support Engineer
7 5 (8.20%) Technical Analyst
7 5 (8.20%) Technical Support Analyst
8 4 (6.56%) IT Engineer
8 4 (6.56%) ITSM Specialist
8 4 (6.56%) Service Management Specialist
8 4 (6.56%) SOC Engineer
9 3 (4.92%) IT Support
9 3 (4.92%) IT Support Engineer
10 2 (3.28%) Software Manager
10 2 (3.28%) Transition Manager
Miscellaneous
1 7 (11.48%) Private Cloud
2 4 (6.56%) Security Operations Centre
3 2 (3.28%) BYOD
3 2 (3.28%) Onboarding
3 2 (3.28%) PMI
4 1 (1.64%) Analytical Mindset
4 1 (1.64%) CMDB
4 1 (1.64%) Cyber Threat
4 1 (1.64%) Enterprise Storage
4 1 (1.64%) Management Information System
4 1 (1.64%) Self-Motivation
Operating Systems
1 8 (13.11%) Windows
2 5 (8.20%) Android
2 5 (8.20%) Mac OS
3 4 (6.56%) Windows 10
4 2 (3.28%) Windows 7
Processes & Methodologies
1 18 (29.51%) ITIL
2 16 (26.23%) Service Management
3 15 (24.59%) Project Delivery
3 15 (24.59%) SIEM
3 15 (24.59%) SOAR
4 13 (21.31%) ITSM
5 12 (19.67%) Information Assurance
5 12 (19.67%) Vulnerability Management
6 10 (16.39%) Agile
7 8 (13.11%) Customer Service
8 7 (11.48%) Continuous Improvement
8 7 (11.48%) Enterprise Architecture
8 7 (11.48%) Waterfall
9 6 (9.84%) Project Management
10 5 (8.20%) Customer-Centric Approach
10 5 (8.20%) Customer-Centricity
10 5 (8.20%) Proactive Monitoring
11 4 (6.56%) Incident Response
11 4 (6.56%) Infrastructure Management
11 4 (6.56%) Security Operations
Programming Languages
1 1 (1.64%) PowerShell
1 1 (1.64%) SQL
Qualifications
1 37 (60.66%) Security Cleared
2 20 (32.79%) DV Cleared
3 17 (27.87%) SC Cleared
4 2 (3.28%) MCP
4 2 (3.28%) Microsoft Certification
4 2 (3.28%) PMI Certification
5 1 (1.64%) BPSS Clearance
5 1 (1.64%) Degree
5 1 (1.64%) ITIL Certification
5 1 (1.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (3.28%) SLA
2 1 (1.64%) Data Quality
System Software
1 7 (11.48%) Active Directory
Systems Management
1 5 (8.20%) Microsoft Intune
2 2 (3.28%) SCCM
Vendors
1 20 (32.79%) Microsoft
2 8 (13.11%) Remedy
3 7 (11.48%) BMC
4 3 (4.92%) SAP
5 2 (3.28%) Darktrace
6 1 (1.64%) BT
6 1 (1.64%) Dell
6 1 (1.64%) Openreach
6 1 (1.64%) Oracle
6 1 (1.64%) ServiceNow