Period
to 23 May 2019

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 23 May 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South West
6 months to
23 May 2019
Same period 2018 Same period 2017
Rank 157 160 162
Rank change year-on-year +3 +2 +10
Contract jobs citing ITSM 60 28 36
As % of all contract IT jobs advertised in the South West 1.01% 0.55% 0.69%
As % of the Processes & Methodologies category 1.19% 0.67% 0.82%
Number of daily rates quoted 28 15 22
South West median daily rate £425 £420 £488
Median daily rate % change year-on-year +1.19% -13.85% +43.38%
10th Percentile £256 £300 £256
90th Percentile £525 £501 £575
England median daily rate £475 £475 £425
% change year-on-year - +11.76% -
Number of hourly rates quoted 4 4 3
South West median hourly rate £46.00 £15.00 £12.50
Median hourly rate % change year-on-year +206.67% +20.00% +4.17%
England median hourly rate £20.00 £18.73 £15.50
% change year-on-year +6.81% +20.81% -10.79%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 5,050 4,205 4,368
As % of all contract IT jobs advertised in the South West 84.70% 83.07% 84.18%
Number of daily rates quoted 3,224 2,530 2,836
South West median daily rate £450 £400 £390
Median daily rate % change year-on-year +12.50% +2.56% +4.00%
10th Percentile £288 £263 £250
90th Percentile £619 £561 £550
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 301 183 224
South West median hourly rate £42.50 £31.00 £39.50
Median hourly rate % change year-on-year +37.10% -21.52% +1.28%
10th Percentile £11.85 £11.18 £14.00
90th Percentile £51.00 £47.50 £51.83
England median hourly rate £24.75 £22.00 £25.00
% change year-on-year +12.51% -12.00% +8.70%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South West.

Contractor daily rate trend for ITSM in the South West

ITSM
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing ITSM in the South West over the 6 months to 23 May 2019.

Contractor daily rate histogram for ITSM in the South West

ITSM
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South West.

Contractor hourly rate trend for ITSM in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South West region over the 6 months to 23 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +10 25 £500 -
Wiltshire -35 13 £475 -2.56%
Devon - 11 £294 - 1
Bristol -15 7 £388 -18.42%
Somerset +7 4 £271 +8.50%
ITSM
England

For the 6 months to 23 May 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for ITSM.

1 49 (81.67%) Service Management
2 41 (68.33%) ITIL
3 32 (53.33%) Security Cleared
4 31 (51.67%) Windows
5 30 (50.00%) Microsoft
6 24 (40.00%) DV Cleared
7 23 (38.33%) Virtual Desktop
8 20 (33.33%) Active Directory
9 19 (31.67%) SCCM
9 19 (31.67%) Infrastructure Engineering
9 19 (31.67%) ITIL V3
9 19 (31.67%) Windows Server 2012
10 18 (30.00%) Service Delivery
11 17 (28.33%) Hyper-V
11 17 (28.33%) PowerShell
11 17 (28.33%) Windows Server
12 15 (25.00%) Analytical Skills
12 15 (25.00%) Windows 10
13 14 (23.33%) Network Security
14 13 (21.67%) SCOM
14 13 (21.67%) SCVMM
15 12 (20.00%) Problem Management
15 12 (20.00%) Agile Software Development
16 10 (16.67%) SC Cleared
17 9 (15.00%) DHCP
17 9 (15.00%) DNS
18 8 (13.33%) Business Intelligence
18 8 (13.33%) SLA
18 8 (13.33%) Citrix
18 8 (13.33%) Microsoft Office

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.33%) SharePoint
2 1 (1.67%) Skype for Business
Applications
1 8 (13.33%) Microsoft Office
2 3 (5.00%) Windchill
3 1 (1.67%) Microsoft Project
Business Applications
1 4 (6.67%) assyst
2 3 (5.00%) Remedy ITSM
Cloud Services
1 8 (13.33%) Amazon AWS
1 8 (13.33%) Microsoft Azure
2 7 (11.67%) Office 365
3 3 (5.00%) Azure Stack
Communications & Networking
1 14 (23.33%) Network Security
2 9 (15.00%) DHCP
2 9 (15.00%) DNS
3 7 (11.67%) Firewall
3 7 (11.67%) Remote Desktop
4 5 (8.33%) Intrusion Detection
4 5 (8.33%) LAN
4 5 (8.33%) WAN
5 1 (1.67%) 5G
5 1 (1.67%) DWDM
5 1 (1.67%) F5 BIG-IP GTM
5 1 (1.67%) F5 BIG-IP LTM
5 1 (1.67%) Skype
5 1 (1.67%) WLAN
Database & Business Intelligence
1 5 (8.33%) SQL Server
Development Applications
1 2 (3.33%) MSI
2 1 (1.67%) JIRA
General
1 4 (6.67%) Military
1 4 (6.67%) Telecoms
2 2 (3.33%) Electronics
2 2 (3.33%) Finance
2 2 (3.33%) Law
2 2 (3.33%) Manufacturing
2 2 (3.33%) Marketing
Job Titles
1 14 (23.33%) Infrastructure Engineer
2 9 (15.00%) Project Manager
3 8 (13.33%) IT Manager
4 7 (11.67%) 2nd Line Engineer
4 7 (11.67%) Designer
5 6 (10.00%) Cloud Engineer
5 6 (10.00%) Cloud Infrastructure Engineer
5 6 (10.00%) Problem Manager
5 6 (10.00%) Wintel Engineer
6 5 (8.33%) Senior Infrastructure Engineer
6 5 (8.33%) Technical Manager
7 4 (6.67%) Network Engineer
7 4 (6.67%) Network Infrastructure Engineer
7 4 (6.67%) Senior Cloud Engineer
7 4 (6.67%) Service Manager
8 3 (5.00%) Analyst
8 3 (5.00%) ITSM Project Manager
8 3 (5.00%) Principal Engineer
8 3 (5.00%) Principal Network Engineer
8 3 (5.00%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 6 (10.00%) Web Services
2 1 (1.67%) Software Packaging
Miscellaneous
1 15 (25.00%) Analytical Skills
2 7 (11.67%) Data Centre
2 7 (11.67%) Fat Client
2 7 (11.67%) Private Cloud
2 7 (11.67%) Thin Client
3 6 (10.00%) Hybrid Cloud
4 5 (8.33%) Distributed Denial-of-Service
4 5 (8.33%) Management Information System
5 2 (3.33%) Smartphone
6 1 (1.67%) User Experience
Operating Systems
1 31 (51.67%) Windows
2 19 (31.67%) Windows Server 2012
3 17 (28.33%) Windows Server
4 15 (25.00%) Windows 10
5 3 (5.00%) Windows 7
6 2 (3.33%) Android
7 1 (1.67%) Windows Server 2008
Processes & Methodologies
1 49 (81.67%) Service Management
2 41 (68.33%) ITIL
3 19 (31.67%) Infrastructure Engineering
3 19 (31.67%) ITIL V3
4 18 (30.00%) Service Delivery
5 12 (20.00%) Agile Software Development
5 12 (20.00%) Problem Management
6 8 (13.33%) Business Intelligence
6 8 (13.33%) Service Design
6 8 (13.33%) Stakeholder Management
7 7 (11.67%) Incident Management
7 7 (11.67%) PRINCE
7 7 (11.67%) SIEM
8 6 (10.00%) Boundary Protection
8 6 (10.00%) Network Virtualisation
8 6 (10.00%) Proactive Management
9 5 (8.33%) Mentoring
10 4 (6.67%) Trend Analysis
10 4 (6.67%) Waterfall
10 4 (6.67%) Workshop Facilitation
Programming Languages
1 17 (28.33%) PowerShell
Qualifications
1 32 (53.33%) Security Cleared
2 24 (40.00%) DV Cleared
3 10 (16.67%) SC Cleared
4 7 (11.67%) Degree
4 7 (11.67%) MCP
4 7 (11.67%) MCSA
4 7 (11.67%) MCSE
4 7 (11.67%) Microsoft Certification
5 4 (6.67%) CCNA
5 4 (6.67%) Cisco Certification
6 3 (5.00%) CISM
6 3 (5.00%) CISSP
6 3 (5.00%) HND
6 3 (5.00%) JNCIA
7 1 (1.67%) CCDP
7 1 (1.67%) CCNP
7 1 (1.67%) IIBA
7 1 (1.67%) ISEB
7 1 (1.67%) PRINCE2 Certification
7 1 (1.67%) TOGAF Certification
Quality Assurance & Compliance
1 8 (13.33%) SLA
2 4 (6.67%) Government Security Classifications
2 4 (6.67%) PCI DSS
System Software
1 23 (38.33%) Virtual Desktop
2 20 (33.33%) Active Directory
3 17 (28.33%) Hyper-V
4 8 (13.33%) Virtual Machines
4 8 (13.33%) XenDesktop
5 4 (6.67%) BitLocker
6 2 (3.33%) Microsoft App-V
7 1 (1.67%) XenApp
Systems Management
1 19 (31.67%) SCCM
2 13 (21.67%) SCOM
2 13 (21.67%) SCVMM
3 1 (1.67%) NetIQ Identity Manager
3 1 (1.67%) Stealthwatch
Vendors
1 30 (50.00%) Microsoft
2 8 (13.33%) Citrix
2 8 (13.33%) ServiceNow
3 5 (8.33%) McAfee
3 5 (8.33%) Splunk
4 3 (5.00%) Remedy
5 2 (3.33%) Apple
5 2 (3.33%) SAP
5 2 (3.33%) Sony
6 1 (1.67%) Aruba
6 1 (1.67%) Blue Coat
6 1 (1.67%) BMC
6 1 (1.67%) CA
6 1 (1.67%) Cisco
6 1 (1.67%) F5
6 1 (1.67%) HP
6 1 (1.67%) Juniper
6 1 (1.67%) Micro Focus
6 1 (1.67%) NetIQ
6 1 (1.67%) Oracle