Period
to 20 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South West
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 164 188 191
Rank change year-on-year +24 +3 -7
Contract jobs citing ITSM 32 19 32
As % of all contract IT jobs advertised in the South West 0.57% 0.33% 0.49%
As % of the Processes & Methodologies category 0.70% 0.42% 0.61%
Number of daily rates quoted 20 8 17
South West median daily rate £325 £455 £420
Median daily rate % change year-on-year -28.57% +8.33% -6.67%
10th Percentile £159 £267 £143
90th Percentile £538 £588 £505
England median daily rate £425 £401 £413
% change year-on-year +6.12% -2.91% +3.13%
Number of hourly rates quoted 2 10 2
South West median hourly rate £11.25 £11.75 £12.95
Median hourly rate % change year-on-year -4.26% -9.27% -48.20%
10th Percentile £10.53 £10.50 £11.12
90th Percentile £12.18 £14.60 £14.19
England median hourly rate £15.11 £15.00 £21.00
% change year-on-year +0.72% -28.57% +49.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4561 4534 5245
As % of all contract IT jobs advertised in the South West 81.33% 79.92% 79.60%
Number of daily rates quoted 2876 3058 3555
South West median daily rate £400 £375 £375
Median daily rate % change year-on-year +6.67% - -
10th Percentile £259 £238 £255
90th Percentile £559 £550 £525
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.59% +5.63%
Number of hourly rates quoted 186 267 258
South West median hourly rate £35.00 £31.50 £38.89
Median hourly rate % change year-on-year +11.11% -18.99% +49.56%
10th Percentile £12.19 £12.00 £14.01
90th Percentile £50.00 £47.50 £49.43
England median hourly rate £24.00 £24.42 £22.50
% change year-on-year -1.72% +8.53% +18.42%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South West.

Contractor daily rate trend for ITSM in the South West

ITSM
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing ITSM in the South West over the 6 months to 20 November 2017.

Contractor daily rate histogram for ITSM in the South West

ITSM
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South West.

Contractor hourly rate trend for ITSM in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South West region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +5 9 £500 +21.95% 1
Bristol -3 7 £325 -41.96%
Somerset -2 6 £167 -66.60%
Gloucestershire +24 4 £425 -
Dorset +3 2 £500 +61.29%
Devon -10 2 - -
ITSM
England

For the 6 months to 20 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for ITSM.

1 20 (62.50%) ITIL
2 12 (37.50%) Service Management
3 10 (31.25%) Service Delivery
4 8 (25.00%) Finance
4 8 (25.00%) Microsoft Office
4 8 (25.00%) Security Cleared
4 8 (25.00%) ServiceNow
5 7 (21.88%) Windows
6 6 (18.75%) SQL
6 6 (18.75%) Microsoft
6 6 (18.75%) Management Information System
6 6 (18.75%) SC Cleared
6 6 (18.75%) Asset Management
7 5 (15.63%) Security Management
7 5 (15.63%) Stakeholder Management
7 5 (15.63%) Validation
7 5 (15.63%) Active Directory
7 5 (15.63%) CISSP
8 4 (12.50%) Project Management
8 4 (12.50%) SQL Server
8 4 (12.50%) Social Media
8 4 (12.50%) Continuous Improvement
8 4 (12.50%) Analytical Skills
9 3 (9.38%) ISO/IEC 20000
9 3 (9.38%) Remedy ITSM
9 3 (9.38%) Web Services
9 3 (9.38%) ITIL Certification
9 3 (9.38%) BMC
9 3 (9.38%) Remedy
10 2 (6.25%) BusinessObjects

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.13%) Drupal
Applications
1 8 (25.00%) Microsoft Office
2 1 (3.13%) Microsoft Excel
Business Applications
1 3 (9.38%) Remedy ITSM
Cloud Services
1 1 (3.13%) PaaS
Communications & Networking
1 2 (6.25%) LDAP
2 1 (3.13%) SSH
Database & Business Intelligence
1 4 (12.50%) SQL Server
2 2 (6.25%) BusinessObjects
General
1 8 (25.00%) Finance
2 2 (6.25%) Manufacturing
3 1 (3.13%) Telecoms
Job Titles
1 6 (18.75%) IT Manager
2 4 (12.50%) 1st Line Support
2 4 (12.50%) First Line Help Desk Support
2 4 (12.50%) Help Desk Support
2 4 (12.50%) Integration Engineer
2 4 (12.50%) Service Desk Support
3 3 (9.38%) Analyst
3 3 (9.38%) Applications Support
3 3 (9.38%) Consultant
3 3 (9.38%) IT Services Manager
3 3 (9.38%) Process Manager
3 3 (9.38%) Security Engineer
4 2 (6.25%) Architect
4 2 (6.25%) ICT Manager
4 2 (6.25%) ICT Project Manager
4 2 (6.25%) Project Manager
4 2 (6.25%) Service Analyst
4 2 (6.25%) Service Manager
4 2 (6.25%) Technical Project Manager
4 2 (6.25%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 3 (9.38%) Web Services
2 1 (3.13%) AngularJS
2 1 (3.13%) CSS
2 1 (3.13%) HTML
2 1 (3.13%) REST
2 1 (3.13%) SOAP
2 1 (3.13%) Twitter Bootstrap
2 1 (3.13%) WSDL
Miscellaneous
1 6 (18.75%) Management Information System
2 4 (12.50%) Analytical Skills
2 4 (12.50%) Social Media
3 2 (6.25%) CMDB
4 1 (3.13%) Data Centre
4 1 (3.13%) Mainframe
4 1 (3.13%) Public Cloud
4 1 (3.13%) Reinsurance
4 1 (3.13%) Virtual Team
Operating Systems
1 7 (21.88%) Windows
2 1 (3.13%) Windows 7
2 1 (3.13%) Windows Vista
Processes & Methodologies
1 20 (62.50%) ITIL
2 12 (37.50%) Service Management
3 10 (31.25%) Service Delivery
4 6 (18.75%) Asset Management
5 5 (15.63%) Security Management
5 5 (15.63%) Stakeholder Management
5 5 (15.63%) Validation
6 4 (12.50%) Continuous Improvement
6 4 (12.50%) Project Management
7 2 (6.25%) Agile Software Development
7 2 (6.25%) Change Management
7 2 (6.25%) Disaster Recovery
7 2 (6.25%) Incident Management
7 2 (6.25%) Information Governance
7 2 (6.25%) Migration
7 2 (6.25%) Process Improvement
7 2 (6.25%) Requirements Engineering
7 2 (6.25%) Software Asset Management
8 1 (3.13%) Data Security
8 1 (3.13%) Information Security Management
Programming Languages
1 6 (18.75%) SQL
2 1 (3.13%) Java
2 1 (3.13%) JavaScript
Qualifications
1 8 (25.00%) Security Cleared
2 6 (18.75%) SC Cleared
3 5 (15.63%) CISSP
4 3 (9.38%) ITIL Certification
5 2 (6.25%) Degree
5 2 (6.25%) DV Cleared
6 1 (3.13%) CASP
6 1 (3.13%) CISM
6 1 (3.13%) ISEB
6 1 (3.13%) ISTQB
Quality Assurance & Compliance
1 3 (9.38%) ISO/IEC 20000
2 1 (3.13%) ISO/IEC 27001
2 1 (3.13%) PMO
2 1 (3.13%) SLA
System Software
1 5 (15.63%) Active Directory
2 1 (3.13%) Microsoft App-V
Systems Management
1 1 (3.13%) SCCM
1 1 (3.13%) WMI
Vendors
1 8 (25.00%) ServiceNow
2 6 (18.75%) Microsoft
3 3 (9.38%) BMC
3 3 (9.38%) Remedy
4 2 (6.25%) LANDesk
5 1 (3.13%) Cisco
5 1 (3.13%) Citrix
5 1 (3.13%) HP
5 1 (3.13%) IBM
5 1 (3.13%) Oracle
5 1 (3.13%) Snow