The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / South West
Rank 132 119 127
Rank change year-on-year -13 +8  
Contract jobs citing ITSM 8 19 17
As % of all contract IT jobs advertised in the South West 0.31% 0.66% 0.54%
As % of the Processes & Methodologies category 0.38% 0.82% 0.69%
Number of daily rates quoted 4 14 13
Median daily rate £453 £340 £358
Median daily rate % change year-on-year +33.08% -4.89%  
90% offered a daily rate of more than £402 £127 £141
10% offered a daily rate of more than £535 £500 £425
UK excluding London median daily rate £395 £394 £350
% change year-on-year +0.31% +12.50%  
Number of hourly rates quoted 0 1 0
Median hourly rate - £12.00 -
UK excluding London median hourly rate £15.50 £13.00 £18.50
% change year-on-year +19.23% -29.72%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South West
Contract job vacancies with a requirement for process and methodology skills 2117 2314 2462
As % of all contract IT job vacancies advertised in the South West 81.49% 79.99% 78.88%
Number of daily rates quoted 1384 1529 1598
Median daily rate £400 £388 £400
Median daily rate % change year-on-year +3.22% -3.12%  
90% offered a daily rate of more than £265 £275 £288
10% offered a daily rate of more than £525 £525 £550
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% -  
Number of hourly rates quoted 108 135 84
Median hourly rate £39.00 £42.25 £35.00
Median hourly rate % change year-on-year -7.69% +20.71%  
90% offered a hourly rate of more than £14.50 £27.50 £13.00
10% offered a hourly rate of more than £47.50 £57.00 £46.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

ITSM
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the South West

ITSM
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South West.

Contractor daily rate trend for ITSM in the South West

ITSM
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing ITSM in the South West over the 3 months to 24 March 2017.

Contractor daily rate histogram for ITSM in the South West

ITSM
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM in the South West.

Contractor hourly rate trend for ITSM in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South West region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +8 6 £500 +6.38% 3
Wiltshire -3 2 £400 +36.75%
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 24 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for ITSM.

1 18 (66.67%) ITIL
2 15 (55.56%) Windows
3 13 (48.15%) Service Management
4 12 (44.44%) Active Directory
4 12 (44.44%) Microsoft
5 11 (40.74%) Windows 7
6 10 (37.04%) MS Office
7 9 (33.33%) Security Cleared
8 8 (29.63%) Data Centre
9 7 (25.93%) ITIL V3
9 7 (25.93%) SLA
9 7 (25.93%) WAN
9 7 (25.93%) SC Cleared
10 5 (18.52%) Remedy ITSM
10 5 (18.52%) Smartphone
10 5 (18.52%) TCP/IP
10 5 (18.52%) MS Excel
10 5 (18.52%) HP
10 5 (18.52%) Remedy
11 4 (14.81%) VPN
11 4 (14.81%) DNS
11 4 (14.81%) LAN
11 4 (14.81%) Cisco
11 4 (14.81%) DHCP
11 4 (14.81%) Service Delivery
11 4 (14.81%) Change Management
11 4 (14.81%) Office 365
11 4 (14.81%) ServiceNow
12 3 (11.11%) Android
12 3 (11.11%) Management Information System

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.41%) Exchange Server 2010
1 2 (7.41%) Moodle
1 2 (7.41%) MS Exchange
1 2 (7.41%) Skype for Business
Applications
1 10 (37.04%) MS Office
2 5 (18.52%) MS Excel
3 1 (3.70%) Spreadsheet
Business Applications
1 5 (18.52%) Remedy ITSM
Cloud Services
1 4 (14.81%) Office 365
2 1 (3.70%) Amazon AWS
2 1 (3.70%) Microsoft Azure
2 1 (3.70%) SaaS
Communications & Networking
1 7 (25.93%) WAN
2 5 (18.52%) TCP/IP
3 4 (14.81%) DHCP
3 4 (14.81%) DNS
3 4 (14.81%) LAN
3 4 (14.81%) VPN
4 3 (11.11%) Wireless
5 2 (7.41%) IPv4
5 2 (7.41%) ISDN
5 2 (7.41%) MPLS
5 2 (7.41%) Skype
5 2 (7.41%) Structured Cabling
5 2 (7.41%) Unified Communications
5 2 (7.41%) VoIP
5 2 (7.41%) Wi-Fi
6 1 (3.70%) Firewall
6 1 (3.70%) Internet
6 1 (3.70%) LDAP
6 1 (3.70%) SSL
Database & Business Intelligence
1 1 (3.70%) BusinessObjects
General
1 2 (7.41%) Finance
1 2 (7.41%) Telecoms
2 1 (3.70%) Legal
2 1 (3.70%) Military
Job Titles
1 10 (37.04%) Analyst
2 8 (29.63%) Service Analyst
2 8 (29.63%) Service Desk Analyst
3 4 (14.81%) Help Desk Support
3 4 (14.81%) IT Support
3 4 (14.81%) Service Desk Support
4 3 (11.11%) 1st/2nd Line Help Desk Support
4 3 (11.11%) 1st/2nd Line Support
4 3 (11.11%) 1st/2nd Line Support Engineer
4 3 (11.11%) 2nd Line Engineer
4 3 (11.11%) 2nd Line Support
4 3 (11.11%) 2nd Line Support Engineer
4 3 (11.11%) Consultant
4 3 (11.11%) Help Desk Engineer
4 3 (11.11%) Help Desk Support Engineer
4 3 (11.11%) IT Engineer
4 3 (11.11%) IT Support Engineer
4 3 (11.11%) Service Desk Engineer
4 3 (11.11%) Support Engineer
5 2 (7.41%) Trainer
Libraries, Frameworks & Software Standards
1 2 (7.41%) HTML
2 1 (3.70%) AngularJS
2 1 (3.70%) CSS
2 1 (3.70%) Twitter Bootstrap
2 1 (3.70%) Web Services
2 1 (3.70%) XML
Miscellaneous
1 8 (29.63%) Data Centre
2 5 (18.52%) Smartphone
3 3 (11.11%) Management Information System
3 3 (11.11%) RSA SecurID
4 2 (7.41%) Analytical Skills
4 2 (7.41%) Client/Server
4 2 (7.41%) CMDB
4 2 (7.41%) Replication
Operating Systems
1 15 (55.56%) Windows
2 11 (40.74%) Windows 7
3 3 (11.11%) Android
4 2 (7.41%) VMS
4 2 (7.41%) Windows Server
4 2 (7.41%) Windows Server 2008
4 2 (7.41%) Windows Vista
5 1 (3.70%) Linux
5 1 (3.70%) Unix
Processes & Methodologies
1 18 (66.67%) ITIL
2 13 (48.15%) Service Management
3 7 (25.93%) ITIL V3
4 4 (14.81%) Change Management
4 4 (14.81%) Service Delivery
5 3 (11.11%) Incident Management
5 3 (11.11%) Information Security
5 3 (11.11%) PRINCE2
5 3 (11.11%) Project Management
5 3 (11.11%) Stakeholder Management
6 2 (7.41%) Agile Software Development
6 2 (7.41%) Data Protection
6 2 (7.41%) Disaster Recovery
6 2 (7.41%) Information Governance
6 2 (7.41%) Migration
6 2 (7.41%) Network Architecture
6 2 (7.41%) Network Management
6 2 (7.41%) Scrum
7 1 (3.70%) Dependency Management
7 1 (3.70%) Network Monitoring
Programming Languages
1 2 (7.41%) SQL
2 1 (3.70%) Java
2 1 (3.70%) JavaScript
Qualifications
1 9 (33.33%) Security Cleared
2 7 (25.93%) SC Cleared
3 2 (7.41%) CCDA
3 2 (7.41%) CCNA
3 2 (7.41%) Cisco Certification
3 2 (7.41%) CNA
3 2 (7.41%) CNE
3 2 (7.41%) DV Cleared
3 2 (7.41%) ITIL Foundation Certificate
3 2 (7.41%) MCSA
3 2 (7.41%) MCSE
3 2 (7.41%) Microsoft Certification
3 2 (7.41%) Novell Certification
4 1 (3.70%) CISSP
4 1 (3.70%) CREST Certified
4 1 (3.70%) GCIA
4 1 (3.70%) GCIH
4 1 (3.70%) PRINCE2 Practitioner
4 1 (3.70%) SANS
Quality Assurance & Compliance
1 7 (25.93%) SLA
2 1 (3.70%) COBIT
2 1 (3.70%) Data Quality
2 1 (3.70%) Disclosure Scotland
2 1 (3.70%) ISO/IEC 27001
System Software
1 12 (44.44%) Active Directory
2 2 (7.41%) Hyper-V
2 2 (7.41%) VMware Infrastructure
3 1 (3.70%) Firmware
3 1 (3.70%) Snort
Systems Management
1 1 (3.70%) Computer Incident Response Team
1 1 (3.70%) RSA enVision
Vendors
1 12 (44.44%) Microsoft
2 5 (18.52%) HP
2 5 (18.52%) Remedy
3 4 (14.81%) Cisco
3 4 (14.81%) ServiceNow
4 3 (11.11%) Apple
4 3 (11.11%) BMC
4 3 (11.11%) Dell
4 3 (11.11%) Toshiba
5 2 (7.41%) IBM
5 2 (7.41%) Novell
5 2 (7.41%) VMware
6 1 (3.70%) ArcSight
6 1 (3.70%) LogRhythm
6 1 (3.70%) Splunk
Bristol
CPS Group Limited
Rate: £500 - £600 per day
Posted: 24 days ago