Period
to 12 December 2018

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South West
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 164 166 179
Rank change year-on-year +2 +13 +4
Contract jobs citing ITSM 63 33 25
As % of all contract IT jobs advertised in the South West 0.97% 0.59% 0.44%
As % of the Processes & Methodologies category 1.13% 0.70% 0.53%
Number of daily rates quoted 34 22 12
South West median daily rate £423 £375 £395
Median daily rate % change year-on-year +12.67% -5.06% -9.71%
10th Percentile £316 £159 £185
90th Percentile £625 £536 £584
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -5.88%
Number of hourly rates quoted 1 5 12
South West median hourly rate £175.00 £11.50 £11.75
Median hourly rate % change year-on-year +1421.74% -2.13% -9.27%
10th Percentile £162.50 £9.90 £10.50
90th Percentile £187.50 £24.90 £13.00
England median hourly rate £17.50 £17.38 £14.25
% change year-on-year +0.72% +21.93% -28.75%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 5,568 4,683 4,673
As % of all contract IT jobs advertised in the South West 85.87% 83.43% 82.52%
Number of daily rates quoted 3,564 2,936 3,147
South West median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -
10th Percentile £275 £255 £238
90th Percentile £575 £556 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 225 200 294
South West median hourly rate £41.00 £33.00 £33.25
Median hourly rate % change year-on-year +24.24% -0.75% -15.29%
10th Percentile £13.20 £11.67 £12.00
90th Percentile £50.00 £48.88 £47.50
England median hourly rate £22.00 £25.00 £22.84
% change year-on-year -12.00% +9.48% +3.80%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South West.

Contractor daily rate trend for ITSM in the South West

ITSM
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing ITSM in the South West over the 6 months to 12 December 2018.

Contractor daily rate histogram for ITSM in the South West

ITSM
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South West.

Contractor hourly rate trend for ITSM in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South West region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +6 26 £475 +2.70%
Wiltshire -14 16 £389 -20.21% 1
Bristol -6 14 £375 +15.38% 4
Dorset -2 3 £460 -8.00%
Devon -2 2 £122 - 1
Somerset -10 1 £425 +154.49%
ITSM
England

For the 6 months to 12 December 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for ITSM.

1 43 (68.25%) ITIL
2 34 (53.97%) Security Cleared
3 31 (49.21%) Windows
3 31 (49.21%) Service Management
4 30 (47.62%) Microsoft
5 29 (46.03%) Service Delivery
6 27 (42.86%) ITIL V3
7 26 (41.27%) Active Directory
8 23 (36.51%) Analytical Skills
9 22 (34.92%) DV Cleared
10 20 (31.75%) SCCM
11 17 (26.98%) Hyper-V
11 17 (26.98%) Windows Server
12 16 (25.40%) Windows 10
13 15 (23.81%) Windows Server 2012
14 14 (22.22%) PowerShell
15 12 (19.05%) SC Cleared
15 12 (19.05%) Degree
16 11 (17.46%) Infrastructure Engineering
17 10 (15.87%) Virtual Desktop
17 10 (15.87%) Network Security
17 10 (15.87%) VMware
18 9 (14.29%) Firewall
18 9 (14.29%) Agile Software Development
19 8 (12.70%) Intrusion Detection
19 8 (12.70%) McAfee
19 8 (12.70%) Distributed Denial-of-Service
19 8 (12.70%) Systems Engineering
20 7 (11.11%) Problem-Solving
20 7 (11.11%) Programme Delivery

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.35%) SharePoint
Applications
1 4 (6.35%) Microsoft Office
2 1 (1.59%) Microsoft Project
Business Applications
1 6 (9.52%) Remedy ITSM
2 2 (3.17%) Dynamics CRM
Cloud Services
1 5 (7.94%) PaaS
2 3 (4.76%) Office 365
3 2 (3.17%) Microsoft Azure
4 1 (1.59%) Dynamics 365
Communications & Networking
1 10 (15.87%) Network Security
2 9 (14.29%) Firewall
3 8 (12.70%) Intrusion Detection
4 6 (9.52%) DHCP
4 6 (9.52%) DNS
5 3 (4.76%) NAS
5 3 (4.76%) Remote Desktop
5 3 (4.76%) SAN
6 2 (3.17%) Fibre Channel
6 2 (3.17%) NetScaler
6 2 (3.17%) VLAN
7 1 (1.59%) Bluetooth
7 1 (1.59%) LAN
7 1 (1.59%) Structured Cabling
7 1 (1.59%) WAN
7 1 (1.59%) Wi-Fi
7 1 (1.59%) ZigBee
7 1 (1.59%) Z-Wave
Database & Business Intelligence
1 1 (1.59%) Hadoop
1 1 (1.59%) Relational Database
Development Applications
1 5 (7.94%) MSI
2 2 (3.17%) Visual Studio Team System
3 1 (1.59%) Jenkins
General
1 2 (3.17%) Banking
1 2 (3.17%) Finance
1 2 (3.17%) Telecoms
2 1 (1.59%) Electronics
2 1 (1.59%) Manufacturing
2 1 (1.59%) Marketing
Job Titles
1 9 (14.29%) Infrastructure Engineer
2 6 (9.52%) Security Engineer
3 5 (7.94%) Service Manager
4 4 (6.35%) Analyst
4 4 (6.35%) Applications Packager
4 4 (6.35%) DV Cleared Application Packager
4 4 (6.35%) IT Manager
4 4 (6.35%) IT Services Manager
4 4 (6.35%) Wintel Engineer
5 3 (4.76%) 2nd Line Engineer
5 3 (4.76%) Consultant
6 2 (3.17%) Administrator
6 2 (3.17%) Implementation Specialist
6 2 (3.17%) Infrastructure Team Leader
6 2 (3.17%) Senior Infrastructure Engineer
6 2 (3.17%) Service Analyst
6 2 (3.17%) Services Delivery Manager
6 2 (3.17%) Team Leader
6 2 (3.17%) Technical Engineer
6 2 (3.17%) Test Engineer
Libraries, Frameworks & Software Standards
1 1 (1.59%) AngularJS
1 1 (1.59%) Middleware
1 1 (1.59%) Spring
1 1 (1.59%) Spring Boot
Miscellaneous
1 23 (36.51%) Analytical Skills
2 8 (12.70%) Distributed Denial-of-Service
3 5 (7.94%) Private Cloud
4 2 (3.17%) Driving Licence
4 2 (3.17%) iPhone
5 1 (1.59%) Data Centre
5 1 (1.59%) Management Information System
5 1 (1.59%) Raspberry Pi
5 1 (1.59%) Smartphone
Operating Systems
1 31 (49.21%) Windows
2 17 (26.98%) Windows Server
3 16 (25.40%) Windows 10
4 15 (23.81%) Windows Server 2012
5 5 (7.94%) Windows 7
5 5 (7.94%) Windows Server 2008
6 1 (1.59%) Android
6 1 (1.59%) Linux
6 1 (1.59%) Mac OS X
Processes & Methodologies
1 43 (68.25%) ITIL
2 31 (49.21%) Service Management
3 29 (46.03%) Service Delivery
4 27 (42.86%) ITIL V3
5 11 (17.46%) Infrastructure Engineering
6 9 (14.29%) Agile Software Development
7 8 (12.70%) Systems Engineering
8 7 (11.11%) Problem Management
8 7 (11.11%) Problem-Solving
8 7 (11.11%) Programme Delivery
8 7 (11.11%) Requirements Engineering
9 6 (9.52%) Enterprise Architecture
9 6 (9.52%) Stakeholder Management
10 5 (7.94%) Application Packaging
10 5 (7.94%) Release Management
10 5 (7.94%) Transition Management
11 4 (6.35%) Change Management
11 4 (6.35%) Proactive Management
12 3 (4.76%) Coaching
12 3 (4.76%) Component Testing
Programming Languages
1 14 (22.22%) PowerShell
2 2 (3.17%) C
2 2 (3.17%) Java
2 2 (3.17%) JavaScript
2 2 (3.17%) Python
3 1 (1.59%) Groovy
3 1 (1.59%) SQL
Qualifications
1 34 (53.97%) Security Cleared
2 22 (34.92%) DV Cleared
3 12 (19.05%) Degree
3 12 (19.05%) SC Cleared
4 4 (6.35%) MAPM
5 3 (4.76%) ITIL Certification
5 3 (4.76%) MCP
5 3 (4.76%) MCSA
5 3 (4.76%) MCSE
5 3 (4.76%) Microsoft Certification
6 2 (3.17%) A+ Certification
6 2 (3.17%) CCNA
6 2 (3.17%) Cisco Certification
6 2 (3.17%) ISTQB
7 1 (1.59%) HNC
7 1 (1.59%) ISEB
7 1 (1.59%) PMP
7 1 (1.59%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (4.76%) SLA
2 2 (3.17%) COBIT
3 1 (1.59%) ISO/IEC 20000
3 1 (1.59%) QA
System Software
1 26 (41.27%) Active Directory
2 17 (26.98%) Hyper-V
3 10 (15.87%) Virtual Desktop
4 5 (7.94%) Microsoft App-V
5 4 (6.35%) Virtual Machines
5 4 (6.35%) VMware Infrastructure
6 3 (4.76%) XenDesktop
7 2 (3.17%) Firmware
7 2 (3.17%) XenApp
Systems Management
1 20 (31.75%) SCCM
2 3 (4.76%) Forefront Identity Manager
2 3 (4.76%) SCOM
2 3 (4.76%) SCVMM
3 2 (3.17%) Microsoft Data Protection Manager
3 2 (3.17%) Microsoft Intune
3 2 (3.17%) SCDPM
Vendors
1 30 (47.62%) Microsoft
2 10 (15.87%) VMware
3 8 (12.70%) McAfee
4 6 (9.52%) Remedy
5 4 (6.35%) ServiceNow
6 3 (4.76%) Cisco
6 3 (4.76%) Citrix
7 2 (3.17%) Dell
8 1 (1.59%) Apple
8 1 (1.59%) BMC
8 1 (1.59%) HP
8 1 (1.59%) SAP