Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies advertised in Staffordshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands > Staffordshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 27 29 41
Rank change year-on-year +2 +12 -
Contract jobs citing Service Management 7 17 1
As % of all contract IT jobs advertised in Staffordshire 2.67% 3.96% 0.33%
As % of the Processes & Methodologies category 3.29% 4.75% 0.40%
Number of daily rates quoted 5 13 1
Staffordshire median daily rate £190 £298 £375
Median daily rate % change year-on-year -36.13% -20.67% -
10th Percentile £179 £158 £363
90th Percentile £400 £443 £388
West Midlands median daily rate £425 £400 £400
% change year-on-year +6.25% - +11.89%
Number of hourly rates quoted 2 0 0
Staffordshire median hourly rate £21.88 - -
West Midlands median hourly rate £12.38 £15.46 £20.00
% change year-on-year -19.94% -22.69% +33.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Staffordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Staffordshire
Contract vacancies with a requirement for process or methodology skills 213 358 249
As % of all contract IT jobs advertised in Staffordshire 81.30% 83.45% 82.45%
Number of daily rates quoted 145 227 160
Staffordshire median daily rate £365 £350 £363
Median daily rate % change year-on-year +4.29% -3.45% +11.54%
10th Percentile £253 £204 £263
90th Percentile £475 £500 £438
West Midlands median daily rate £400 £400 £375
% change year-on-year - +6.67% +4.17%
Number of hourly rates quoted 9 13 15
Staffordshire median hourly rate £14.50 £25.00 £14.40
Median hourly rate % change year-on-year -42.00% +73.61% +15.20%
10th Percentile £12.22 £25.00 £9.10
90th Percentile £48.00 £55.50 £20.00
West Midlands median hourly rate £25.00 £18.00 £20.00
% change year-on-year +38.89% -10.00% -

Service Management
Job Vacancy Trend in Staffordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for Service Management in Staffordshire

Service Management
Contractor Daily Rate Trend in Staffordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Staffordshire.

Contractor daily rate trend for Service Management in Staffordshire

Service Management
Contractor Daily Rate Histogram in Staffordshire

The daily rate distribution of IT jobs citing Service Management in Staffordshire over the 6 months to 24 November 2017.

Contractor daily rate histogram for Service Management in Staffordshire

Service Management
Contractor Hourly Rate Trend in Staffordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Staffordshire.

Contractor hourly rate trend for Service Management in Staffordshire

Service Management
Contractor Hourly Rate Histogram in Staffordshire

The hourly rate distribution of IT jobs citing Service Management in Staffordshire over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Service Management in Staffordshire

Service Management
Contract Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Staffordshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent -3 2 £188 +13.64% 2
Burton-upon-Trent +4 1 £250 -20.63%
Stafford - 1 - -
Service Management
West Midlands

For the 6 months to 24 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Staffordshire region with a requirement for Service Management.

1 4 (57.14%) ITIL
1 4 (57.14%) Microsoft
1 4 (57.14%) SLA
1 4 (57.14%) Proactive Management
2 3 (42.86%) Cisco
2 3 (42.86%) CRM
2 3 (42.86%) Dynamics CRM
2 3 (42.86%) Wiki
3 2 (28.57%) VMware
3 2 (28.57%) Active Directory
3 2 (28.57%) Citrix
3 2 (28.57%) Windows
3 2 (28.57%) VMware Infrastructure
3 2 (28.57%) Data Centre
4 1 (14.29%) Data Centre Operations
4 1 (14.29%) Virtual Servers
4 1 (14.29%) Windows 7
4 1 (14.29%) Microsoft Azure
4 1 (14.29%) Amazon AWS
4 1 (14.29%) vSphere
4 1 (14.29%) Skype for Business
4 1 (14.29%) Performance Improvement
4 1 (14.29%) Office 365
4 1 (14.29%) Mentoring
4 1 (14.29%) Coaching
4 1 (14.29%) Skype
4 1 (14.29%) Patch Management
4 1 (14.29%) MCSE
4 1 (14.29%) SQL
4 1 (14.29%) Oracle

Service Management
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) Skype for Business
Business Applications
1 3 (42.86%) Dynamics CRM
Cloud Services
1 1 (14.29%) Amazon AWS
1 1 (14.29%) Microsoft Azure
1 1 (14.29%) Office 365
Communications & Networking
1 1 (14.29%) Internet
1 1 (14.29%) Skype
1 1 (14.29%) Telnet
Job Titles
1 3 (42.86%) Analyst
1 3 (42.86%) CRM Analyst
1 3 (42.86%) Service Analyst
1 3 (42.86%) Service Desk Analyst
2 1 (14.29%) 3rd Line Engineer
2 1 (14.29%) 3rd Line Support
2 1 (14.29%) 3rd Line Support Engineer
2 1 (14.29%) Desktop Support
2 1 (14.29%) Head of Service Management
2 1 (14.29%) IT Support
2 1 (14.29%) Support Engineer
2 1 (14.29%) Support Officer
Miscellaneous
1 3 (42.86%) Wiki
2 2 (28.57%) Data Centre
3 1 (14.29%) Fat Client
3 1 (14.29%) Thin Client
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Windows 7
Processes & Methodologies
1 4 (57.14%) ITIL
1 4 (57.14%) Proactive Management
2 3 (42.86%) CRM
3 1 (14.29%) Change Management
3 1 (14.29%) Coaching
3 1 (14.29%) Data Centre Operations
3 1 (14.29%) Disaster Recovery
3 1 (14.29%) Enterprise Architecture
3 1 (14.29%) Mentoring
3 1 (14.29%) Patch Management
3 1 (14.29%) Performance Improvement
3 1 (14.29%) PRINCE2
3 1 (14.29%) Problem Management
3 1 (14.29%) Supplier Management
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 1 (14.29%) HNC
1 1 (14.29%) HND
1 1 (14.29%) MCITP
1 1 (14.29%) MCSE
1 1 (14.29%) Microsoft Certification
Quality Assurance & Compliance
1 4 (57.14%) SLA
System Software
1 2 (28.57%) Active Directory
1 2 (28.57%) VMware Infrastructure
2 1 (14.29%) Microsoft Virtual Server
2 1 (14.29%) Virtual Servers
2 1 (14.29%) vSphere
Vendors
1 4 (57.14%) Microsoft
2 3 (42.86%) Cisco
3 2 (28.57%) Citrix
3 2 (28.57%) VMware
4 1 (14.29%) Oracle
4 1 (14.29%) Symantec