The following table provides summary statistics for contract job vacancies advertised in Staffordshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands / Staffordshire
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 22 18 24
Rank change year-on-year -4 +6  
Contract jobs citing Service Management 2 7 3
As % of all contract IT jobs advertised in Staffordshire 1.71% 3.95% 1.68%
As % of the Processes & Methodologies category 2.35% 4.93% 2.04%
Number of daily rates quoted 2 5 3
Median daily rate £319 £325 £288
Median daily rate % change year-on-year -1.92% +13.04%  
90% offered a daily rate of more than £214 £290 £286
10% offered a daily rate of more than £424 £372 £358
UK excluding London median daily rate £400 £402 £375
% change year-on-year -0.37% +7.06%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Staffordshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Staffordshire
Contract job vacancies with a requirement for process and methodology skills 85 142 147
As % of all contract IT job vacancies advertised in Staffordshire 72.65% 80.23% 82.12%
Number of daily rates quoted 57 96 93
Median daily rate £335 £325 £360
Median daily rate % change year-on-year +3.07% -9.72%  
90% offered a daily rate of more than £220 £200 £260
10% offered a daily rate of more than £450 £500 £450
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 4 2 8
Median hourly rate £35.00 £11.23 £16.00
Median hourly rate % change year-on-year +211.73% -29.82%  
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in Staffordshire

The job posting trend of jobs advertised in Staffordshire citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Staffordshire

Service Management
Contractor Daily Rate Trend in Staffordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Staffordshire.

Contractor daily rate trend for Service Management in Staffordshire

Service Management
Contractor Daily Rate Histogram in Staffordshire

The daily rate distribution of IT jobs citing Service Management in Staffordshire over the 3 months to 24 June 2017.

Contractor daily rate histogram for Service Management in Staffordshire

Service Management
Contractor Hourly Rate Trend in Staffordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Staffordshire.

Contractor hourly rate trend for Service Management in Staffordshire

For the 6 months to 24 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Staffordshire region with a requirement for Service Management.

1 7 (100.00%) ITIL
2 4 (57.14%) Change Management
2 4 (57.14%) Supplier Management
3 3 (42.86%) ITIL Certification
3 3 (42.86%) Line Management
4 2 (28.57%) Mentoring
4 2 (28.57%) Coaching
4 2 (28.57%) Skype
4 2 (28.57%) Data Centre
4 2 (28.57%) Microsoft Azure
4 2 (28.57%) Amazon AWS
4 2 (28.57%) Skype for Business
4 2 (28.57%) Performance Improvement
4 2 (28.57%) Office 365
4 2 (28.57%) Disaster Recovery
4 2 (28.57%) SQL
4 2 (28.57%) Oracle
4 2 (28.57%) Cisco
4 2 (28.57%) Microsoft
5 1 (14.29%) PRINCE2
5 1 (14.29%) CRM
5 1 (14.29%) MS Visio
5 1 (14.29%) LAN
5 1 (14.29%) WAN
5 1 (14.29%) SLA
5 1 (14.29%) Stakeholder Management
5 1 (14.29%) Dynamics CRM
5 1 (14.29%) Enterprise Architecture
5 1 (14.29%) Wiki

Service Management
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) Skype for Business
Applications
1 1 (14.29%) MS Visio
Business Applications
1 1 (14.29%) Dynamics CRM
Cloud Services
1 2 (28.57%) Amazon AWS
1 2 (28.57%) Microsoft Azure
1 2 (28.57%) Office 365
Communications & Networking
1 2 (28.57%) Skype
2 1 (14.29%) LAN
2 1 (14.29%) WAN
Job Titles
1 2 (28.57%) Analyst
1 2 (28.57%) Head of Infrastructure
1 2 (28.57%) Head of Support
1 2 (28.57%) Infrastructure Support
2 1 (14.29%) Consultant
2 1 (14.29%) CRM Analyst
2 1 (14.29%) Head of Service Management
2 1 (14.29%) ITIL Consultant
2 1 (14.29%) ITIL Service Consultant
2 1 (14.29%) ITIL Service Management Consultant
2 1 (14.29%) Management Consultant
2 1 (14.29%) Service Analyst
2 1 (14.29%) Service Desk Analyst
2 1 (14.29%) Service Management Consultant
2 1 (14.29%) Service Manager
2 1 (14.29%) Service Transition Manager
2 1 (14.29%) Stakeholder Manager
2 1 (14.29%) Transition Manager
Miscellaneous
1 2 (28.57%) Data Centre
2 1 (14.29%) Wiki
Processes & Methodologies
1 7 (100.00%) ITIL
2 4 (57.14%) Change Management
2 4 (57.14%) Supplier Management
3 3 (42.86%) Line Management
4 2 (28.57%) Coaching
4 2 (28.57%) Disaster Recovery
4 2 (28.57%) Mentoring
4 2 (28.57%) Performance Improvement
5 1 (14.29%) CRM
5 1 (14.29%) Enterprise Architecture
5 1 (14.29%) PRINCE2
5 1 (14.29%) Stakeholder Management
Programming Languages
1 2 (28.57%) SQL
Qualifications
1 3 (42.86%) ITIL Certification
Quality Assurance & Compliance
1 1 (14.29%) SLA
Vendors
1 2 (28.57%) Cisco
1 2 (28.57%) Microsoft
1 2 (28.57%) Oracle