Period
to 14 November 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 14 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > West Midlands
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 70 63 65
Rank change year-on-year -7 +2 -16
Contract jobs citing Service Management 160 132 186
As % of all contract IT jobs advertised in the West Midlands 3.11% 2.75% 3.01%
As % of the Processes & Methodologies category 3.62% 3.27% 3.55%
Number of daily rates quoted 93 75 95
West Midlands median daily rate £420 £425 £400
Median daily rate % change year-on-year -1.18% +6.25% -
10th Percentile £220 £195 £158
90th Percentile £575 £550 £550
England median daily rate £425 £425 £425
Number of hourly rates quoted 10 5 6
West Midlands median hourly rate £16.00 £12.75 £15.46
Median hourly rate % change year-on-year +25.49% -17.54% -27.24%
10th Percentile £13.50 £10.80 £12.75
90th Percentile £18.88 £33.60 £25.00
England median hourly rate £17.50 £15.00 £14.50
% change year-on-year +16.67% +3.45% -20.59%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,426 4,040 5,245
As % of all contract IT jobs advertised in the West Midlands 86.09% 84.04% 84.82%
Number of daily rates quoted 2,701 2,580 3,119
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £263 £238 £250
90th Percentile £575 £550 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 171 135 150
West Midlands median hourly rate £15.85 £23.00 £17.31
Median hourly rate % change year-on-year -31.09% +32.87% -13.45%
10th Percentile £11.03 £11.25 £10.65
90th Percentile £38.75 £48.75 £40.00
England median hourly rate £22.00 £23.11 £22.84
% change year-on-year -4.79% +1.19% +3.80%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 14 November 2018.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire -22 36 £440 -14.56%
Birmingham -8 34 £420 +4.93% 8
Warwickshire +28 31 £470 +27.96% 3
Coventry +3 24 £450 -7.69% 6
Herefordshire -8 8 £375 +150.00% 1
Solihull +2 6 £238 - 2
Wolverhampton -1 3 £360 - 1
Staffordshire -14 3 £275 +45.70%
Dudley -2 2 £98 -72.14%
Service Management
England

For the 6 months to 14 November 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Management.

1 86 (53.75%) ITIL
2 68 (42.50%) ITSM
3 38 (23.75%) Agile Software Development
4 36 (22.50%) Microsoft
5 35 (21.88%) Change Management
6 31 (19.38%) Windows
7 27 (16.88%) Stakeholder Management
8 26 (16.25%) Problem-Solving
9 24 (15.00%) Service Delivery
9 24 (15.00%) HTML
10 19 (11.88%) Remedy
10 19 (11.88%) Remedy ITSM
11 18 (11.25%) SQL
11 18 (11.25%) Active Directory
12 17 (10.63%) Degree
12 17 (10.63%) Incident Management
12 17 (10.63%) Scrum
13 16 (10.00%) Finance
13 16 (10.00%) JIRA
13 16 (10.00%) HP
14 15 (9.38%) BMC
14 15 (9.38%) Unix
14 15 (9.38%) XML
14 15 (9.38%) Analytical Skills
15 14 (8.75%) Continuous Improvement
15 14 (8.75%) Security Cleared
15 14 (8.75%) Microsoft Office
16 13 (8.13%) JavaScript
16 13 (8.13%) Presales
16 13 (8.13%) Service Design

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (6.88%) Confluence
2 6 (3.75%) IIS
2 6 (3.75%) JBoss
2 6 (3.75%) MS Exchange
2 6 (3.75%) SharePoint
2 6 (3.75%) WebSphere
2 6 (3.75%) WildFly
3 4 (2.50%) Tomcat
4 3 (1.88%) Exchange Server 2010
5 2 (1.25%) Apache
6 1 (0.63%) Elasticsearch
6 1 (0.63%) Skype for Business
Applications
1 14 (8.75%) Microsoft Office
2 7 (4.38%) Microsoft Excel
3 4 (2.50%) Microsoft PowerPoint
3 4 (2.50%) MS Visio
4 3 (1.88%) Microsoft Project
5 1 (0.63%) Chatbot
5 1 (0.63%) SOLIDWORKS
Business Applications
1 19 (11.88%) Remedy ITSM
2 5 (3.13%) Teamcenter
3 2 (1.25%) assyst
3 2 (1.25%) Dynamics CRM
4 1 (0.63%) Oracle CRM
Cloud Services
1 8 (5.00%) Office 365
2 6 (3.75%) Microsoft Azure
3 5 (3.13%) Amazon AWS
4 4 (2.50%) IaaS
4 4 (2.50%) PaaS
5 3 (1.88%) SaaS
6 2 (1.25%) OneDrive
7 1 (0.63%) Apigee
7 1 (0.63%) Cloud Computing
7 1 (0.63%) Dynamics 365
7 1 (0.63%) Google Cloud Platform
7 1 (0.63%) Oracle Service Cloud
Communications & Networking
1 12 (7.50%) Intranet
2 7 (4.38%) Firewall
3 6 (3.75%) LAN
4 5 (3.13%) Wi-Fi
5 4 (2.50%) Internet
5 4 (2.50%) WLAN
6 3 (1.88%) SAN
6 3 (1.88%) Skype
6 3 (1.88%) WAN
6 3 (1.88%) Wireless
7 2 (1.25%) MPLS
7 2 (1.25%) SMS
7 2 (1.25%) VoIP
8 1 (0.63%) Junos
8 1 (0.63%) NAS
8 1 (0.63%) SSL
8 1 (0.63%) TCP/IP
8 1 (0.63%) Unified Communications
Database & Business Intelligence
1 8 (5.00%) SQL Server
2 3 (1.88%) MySQL
3 2 (1.25%) MS Access
4 1 (0.63%) Data Mining
4 1 (0.63%) DB2
4 1 (0.63%) NoSQL
4 1 (0.63%) Relational Database
Development Applications
1 16 (10.00%) JIRA
2 11 (6.88%) Bitbucket
2 11 (6.88%) Jenkins
3 10 (6.25%) Atlassian Bamboo
4 3 (1.88%) Visual Studio
5 1 (0.63%) Team Foundation Server
General
1 16 (10.00%) Finance
2 8 (5.00%) Marketing
2 8 (5.00%) Military
3 7 (4.38%) Retail
4 6 (3.75%) Manufacturing
4 6 (3.75%) Telecoms
5 5 (3.13%) Aerospace
6 3 (1.88%) Electronics
7 1 (0.63%) Automotive
Job Titles
1 24 (15.00%) Analyst
2 16 (10.00%) Architect
2 16 (10.00%) Service Manager
3 15 (9.38%) Developer
4 14 (8.75%) Consultant
5 11 (6.88%) Applications Support
6 10 (6.25%) Project Manager
7 9 (5.63%) Remedy Developer
8 8 (5.00%) ITIL Manager
9 7 (4.38%) Applications Specialist
9 7 (4.38%) IT Manager
9 7 (4.38%) Service Analyst
9 7 (4.38%) Technical Support
10 6 (3.75%) Applications Developer
10 6 (3.75%) IT Services Manager
10 6 (3.75%) Solutions Architect
11 5 (3.13%) Delivery Manager
11 5 (3.13%) Service Management Analyst
11 5 (3.13%) Training Manager
11 5 (3.13%) Transition Manager
Libraries, Frameworks & Software Standards
1 24 (15.00%) HTML
2 15 (9.38%) XML
3 12 (7.50%) CSS
4 8 (5.00%) .NET
5 4 (2.50%) .NET Framework
5 4 (2.50%) SOAP
6 3 (1.88%) AngularJS
6 3 (1.88%) REST
7 2 (1.25%) jQuery
7 2 (1.25%) Middleware
7 2 (1.25%) React
7 2 (1.25%) Twitter Bootstrap
7 2 (1.25%) Web Services
8 1 (0.63%) ASP.NET
8 1 (0.63%) CAML
8 1 (0.63%) COM
8 1 (0.63%) HTML5
8 1 (0.63%) JSON
8 1 (0.63%) LINQ
8 1 (0.63%) XSLT
Miscellaneous
1 15 (9.38%) Analytical Skills
2 12 (7.50%) Management Information System
2 12 (7.50%) Mobile App
3 9 (5.63%) Data Centre
4 4 (2.50%) Security Operations Centre
5 3 (1.88%) Blackberry
5 3 (1.88%) Clustering
5 3 (1.88%) Self-Motivation
6 2 (1.25%) Computer Science
6 2 (1.25%) Data Structures
6 2 (1.25%) Private Cloud
6 2 (1.25%) Public Cloud
6 2 (1.25%) User Experience
7 1 (0.63%) CMDB
7 1 (0.63%) Driving Licence
7 1 (0.63%) Handset
7 1 (0.63%) Smart Meter
7 1 (0.63%) Smartphone
7 1 (0.63%) Taxonomies
7 1 (0.63%) Virtual Team
Operating Systems
1 31 (19.38%) Windows
2 15 (9.38%) Unix
3 5 (3.13%) Windows Server
4 4 (2.50%) Linux
4 4 (2.50%) Windows 7
5 3 (1.88%) Windows 8
6 2 (1.25%) AIX
6 2 (1.25%) Mac OS X
6 2 (1.25%) MVS
6 2 (1.25%) Red Hat Enterprise Linux
7 1 (0.63%) CentOS
7 1 (0.63%) VMS
7 1 (0.63%) Windows 10
7 1 (0.63%) Windows Server 2012
7 1 (0.63%) Windows XP
Processes & Methodologies
1 86 (53.75%) ITIL
2 68 (42.50%) ITSM
3 38 (23.75%) Agile Software Development
4 35 (21.88%) Change Management
5 27 (16.88%) Stakeholder Management
6 26 (16.25%) Problem-Solving
7 24 (15.00%) Service Delivery
8 17 (10.63%) Incident Management
8 17 (10.63%) Scrum
9 14 (8.75%) Continuous Improvement
10 13 (8.13%) Presales
10 13 (8.13%) Service Design
11 12 (7.50%) Business Analysis
12 11 (6.88%) Continuous Deployment
12 11 (6.88%) Continuous Integration
12 11 (6.88%) ITIL V3
13 10 (6.25%) Migration
13 10 (6.25%) Translating Business Requirements
13 10 (6.25%) Waterfall
14 9 (5.63%) Project Management
Programming Languages
1 18 (11.25%) SQL
2 13 (8.13%) JavaScript
3 10 (6.25%) PowerShell
4 3 (1.88%) Java
5 2 (1.25%) C#
5 2 (1.25%) COBOL
5 2 (1.25%) Korn
6 1 (0.63%) Bash Shell
6 1 (0.63%) Python
6 1 (0.63%) R
6 1 (0.63%) T-SQL
6 1 (0.63%) VBScript
Qualifications
1 17 (10.63%) Degree
2 14 (8.75%) Security Cleared
3 12 (7.50%) Computer Science Degree
4 7 (4.38%) DV Cleared
5 6 (3.75%) ITIL Certification
6 4 (2.50%) SC Cleared
7 3 (1.88%) APMP
7 3 (1.88%) BPSS Clearance
7 3 (1.88%) Cisco Certification
7 3 (1.88%) ISEB
7 3 (1.88%) ITIL Foundation Certificate
8 2 (1.25%) A+ Certification
8 2 (1.25%) CCNP
8 2 (1.25%) ISTQB
8 2 (1.25%) PRINCE2 Practitioner
8 2 (1.25%) Six Sigma Green Belt
9 1 (0.63%) DBS Check
9 1 (0.63%) ISEB Practitioner
9 1 (0.63%) PMI Certification
9 1 (0.63%) PMP
Quality Assurance & Compliance
1 8 (5.00%) SLA
2 3 (1.88%) Data Quality
2 3 (1.88%) Sarbanes-Oxley
3 2 (1.25%) Disclosure Scotland
3 2 (1.25%) ISO/IEC 20000
4 1 (0.63%) COBIT
4 1 (0.63%) GDPR
4 1 (0.63%) JSP 440
4 1 (0.63%) PMO
4 1 (0.63%) QA
System Software
1 18 (11.25%) Active Directory
2 9 (5.63%) XenApp
3 6 (3.75%) XenDesktop
4 5 (3.13%) VMware Infrastructure
5 4 (2.50%) Microsoft App-V
6 3 (1.88%) VMware Server
6 3 (1.88%) vSphere
7 2 (1.25%) Firmware
7 2 (1.25%) Samba
8 1 (0.63%) Docker
8 1 (0.63%) ProxySG
Systems Management
1 11 (6.88%) HP ALM
2 5 (3.13%) PTC Integrity
3 4 (2.50%) SCCM
4 3 (1.88%) Microsoft Clustering
4 3 (1.88%) Systems Management Server (SMS)
5 2 (1.25%) BMC PATROL
6 1 (0.63%) AirWatch
6 1 (0.63%) McAfee ePO
6 1 (0.63%) Microsoft Intune
6 1 (0.63%) Opscode Chef
6 1 (0.63%) WSUS
Vendors
1 36 (22.50%) Microsoft
2 19 (11.88%) Remedy
3 16 (10.00%) HP
4 15 (9.38%) BMC
5 11 (6.88%) Atlassian
6 10 (6.25%) Citrix
7 8 (5.00%) ServiceNow
7 8 (5.00%) VMware
8 5 (3.13%) PTC
8 5 (3.13%) Siemens
9 4 (2.50%) Cisco
9 4 (2.50%) Oracle
10 3 (1.88%) Altiris
10 3 (1.88%) Apple
10 3 (1.88%) CommVault
10 3 (1.88%) NetApp
10 3 (1.88%) SAP
10 3 (1.88%) Wyse
11 2 (1.25%) Fortinet
11 2 (1.25%) Juniper