Period
to 21 February 2019

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > West Midlands
6 months to
21 Feb 2019
Same period 2018 Same period 2017
Rank 92 66 59
Rank change year-on-year -26 -7 -7
Contract jobs citing Service Management 117 140 164
As % of all contract IT jobs advertised in the West Midlands 2.33% 2.92% 3.10%
As % of the Processes & Methodologies category 2.65% 3.46% 3.69%
Number of daily rates quoted 68 77 100
West Midlands median daily rate £370 £413 £413
Median daily rate % change year-on-year -10.30% - +3.13%
10th Percentile £209 £204 £183
90th Percentile £575 £564 £500
England median daily rate £425 £425 £438
% change year-on-year - -2.86% +2.94%
Number of hourly rates quoted 5 8 5
West Midlands median hourly rate £13.50 £13.17 £16.75
Median hourly rate % change year-on-year +2.49% -21.36% +11.67%
England median hourly rate £18.00 £17.00 £15.43
% change year-on-year +5.88% +10.21% +2.83%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,410 4,042 4,449
As % of all contract IT jobs advertised in the West Midlands 87.78% 84.28% 83.98%
Number of daily rates quoted 2,734 2,554 2,723
West Midlands median daily rate £429 £401 £400
Median daily rate % change year-on-year +7.18% +0.13% +3.23%
10th Percentile £280 £244 £250
90th Percentile £588 £550 £541
England median daily rate £475 £450 £435
% change year-on-year +5.56% +3.45% +2.35%
Number of hourly rates quoted 112 145 156
West Midlands median hourly rate £17.50 £24.98 £21.09
Median hourly rate % change year-on-year -29.94% +18.44% +11.00%
10th Percentile £10.89 £11.25 £10.75
90th Percentile £45.00 £48.75 £42.38
England median hourly rate £24.08 £24.00 £24.50
% change year-on-year +0.33% -2.04% +6.52%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 21 February 2019.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 21 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -3 22 £400 +3.23% 5
Warwickshire -5 22 £375 -14.77% 7
Shropshire -39 18 £435 +2.35% 3
Birmingham +2 17 £350 -12.61% 20
Solihull +18 13 £238 - 21
Staffordshire -9 5 £270 +18.03% 1
Wolverhampton +5 3 £360 - 1
Herefordshire -15 3 £363 +141.67%
Worcestershire - 3 £300 - 2
Dudley +4 2 £250 -28.57% 1
West Bromwich -4 2 £110 -6.38%
Service Management
England

For the 6 months to 21 February 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Management.

1 69 (58.97%) ITIL
2 41 (35.04%) ITSM
3 34 (29.06%) Microsoft
4 23 (19.66%) Service Delivery
5 22 (18.80%) Active Directory
5 22 (18.80%) Windows
6 21 (17.95%) Incident Management
7 20 (17.09%) Migration
8 19 (16.24%) Stakeholder Management
9 18 (15.38%) Agile Software Development
10 17 (14.53%) Microsoft Office
10 17 (14.53%) Service Design
11 16 (13.68%) Project Management
12 13 (11.11%) VMware
12 13 (11.11%) Change Management
12 13 (11.11%) Management Information System
12 13 (11.11%) Analytical Skills
13 12 (10.26%) ITIL V3
13 12 (10.26%) Finance
13 12 (10.26%) Security Cleared
13 12 (10.26%) Amazon AWS
14 11 (9.40%) VMware Infrastructure
14 11 (9.40%) Information Security
14 11 (9.40%) Problem-Solving
15 10 (8.55%) Continuous Improvement
15 10 (8.55%) SC Cleared
15 10 (8.55%) Disaster Recovery
15 10 (8.55%) Citrix
16 9 (7.69%) PRINCE2
16 9 (7.69%) SharePoint

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.69%) SharePoint
2 5 (4.27%) MS Exchange
3 3 (2.56%) Confluence
3 3 (2.56%) IIS
3 3 (2.56%) JBoss
3 3 (2.56%) WebSphere
3 3 (2.56%) WildFly
4 2 (1.71%) Tomcat
5 1 (0.85%) Apache
5 1 (0.85%) Elasticsearch
5 1 (0.85%) Exchange Server 2010
5 1 (0.85%) Skype for Business
Applications
1 17 (14.53%) Microsoft Office
2 5 (4.27%) Microsoft Project
3 4 (3.42%) Microsoft Excel
3 4 (3.42%) Microsoft PowerPoint
4 2 (1.71%) MS Visio
5 1 (0.85%) Chatbot
5 1 (0.85%) SOLIDWORKS
Business Applications
1 7 (5.98%) Remedy ITSM
2 5 (4.27%) Teamcenter
Cloud Services
1 12 (10.26%) Amazon AWS
2 8 (6.84%) Office 365
3 7 (5.98%) Microsoft Azure
4 2 (1.71%) IaaS
4 2 (1.71%) PaaS
5 1 (0.85%) Amazon EC2
5 1 (0.85%) Amazon ELB
5 1 (0.85%) Amazon S3
5 1 (0.85%) Apigee
5 1 (0.85%) AWS CloudFormation
5 1 (0.85%) AWS Lambda
5 1 (0.85%) Cloud Computing
5 1 (0.85%) SaaS
5 1 (0.85%) Serverless
5 1 (0.85%) Virtual Private Cloud
Communications & Networking
1 7 (5.98%) Firewall
2 6 (5.13%) MPLS
2 6 (5.13%) WAN
3 5 (4.27%) Intranet
4 4 (3.42%) LAN
5 3 (2.56%) DHCP
5 3 (2.56%) DNS
5 3 (2.56%) Wireless
6 2 (1.71%) SAN
6 2 (1.71%) Wi-Fi
6 2 (1.71%) WLAN
7 1 (0.85%) Internet
7 1 (0.85%) Skype
7 1 (0.85%) SMS
7 1 (0.85%) SSL
Database & Business Intelligence
1 7 (5.98%) SQL Server
2 2 (1.71%) Data Warehouse
3 1 (0.85%) Amazon RDS
3 1 (0.85%) MySQL
3 1 (0.85%) NoSQL
3 1 (0.85%) Oracle Reports
3 1 (0.85%) QlikView
Development Applications
1 4 (3.42%) JIRA
2 3 (2.56%) Bitbucket
2 3 (2.56%) Jenkins
3 2 (1.71%) Atlassian Bamboo
4 1 (0.85%) Visual Studio Team System
General
1 12 (10.26%) Finance
2 5 (4.27%) Aerospace
2 5 (4.27%) Military
3 3 (2.56%) Manufacturing
4 2 (1.71%) Telecoms
5 1 (0.85%) Marketing
5 1 (0.85%) Retail
Job Titles
1 18 (15.38%) Service Manager
2 17 (14.53%) Analyst
2 17 (14.53%) Architect
3 7 (5.98%) Solutions Architect
4 6 (5.13%) Applications Support
4 6 (5.13%) Delivery Manager
4 6 (5.13%) Project Manager
4 6 (5.13%) Service Analyst
4 6 (5.13%) Support Engineer
5 5 (4.27%) Consultant
5 5 (4.27%) Desktop Support
5 5 (4.27%) ITIL Manager
5 5 (4.27%) Technical Architect
6 4 (3.42%) Desktop Engineer
6 4 (3.42%) Desktop Support Engineer
6 4 (3.42%) Incident Manager
6 4 (3.42%) Major Incident Manager
6 4 (3.42%) Senior Analyst
6 4 (3.42%) Senior Manager
6 4 (3.42%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (3.42%) HTML
1 4 (3.42%) XML
2 3 (2.56%) .NET
3 2 (1.71%) .NET Framework
3 2 (1.71%) AngularJS
3 2 (1.71%) SOAP
3 2 (1.71%) Web Services
4 1 (0.85%) HTML5
4 1 (0.85%) jQuery
4 1 (0.85%) JSON
4 1 (0.85%) Natural Language Processing
4 1 (0.85%) Node.js
4 1 (0.85%) React
4 1 (0.85%) REST
4 1 (0.85%) RESTful
4 1 (0.85%) SignalR
4 1 (0.85%) Twitter Bootstrap
4 1 (0.85%) WebSockets
Miscellaneous
1 13 (11.11%) Analytical Skills
1 13 (11.11%) Management Information System
2 8 (6.84%) Security Operations Centre
2 8 (6.84%) Self-Motivation
3 6 (5.13%) Data Centre
4 3 (2.56%) Blackberry
5 2 (1.71%) CMDB
5 2 (1.71%) EMC VNX
5 2 (1.71%) Enterprise Software
5 2 (1.71%) Enterprise Storage
5 2 (1.71%) Virtual Team
6 1 (0.85%) Handset
6 1 (0.85%) Microsoft Licensing
6 1 (0.85%) Mobile App
6 1 (0.85%) PMI
6 1 (0.85%) Smart Meter
6 1 (0.85%) Smartphone
6 1 (0.85%) User Experience
Operating Systems
1 22 (18.80%) Windows
2 6 (5.13%) Linux
2 6 (5.13%) Windows Server
3 3 (2.56%) Windows 7
3 3 (2.56%) Windows 8
4 2 (1.71%) Solaris
4 2 (1.71%) Windows 10
5 1 (0.85%) AIX
5 1 (0.85%) CentOS
5 1 (0.85%) Red Hat Enterprise Linux
5 1 (0.85%) Windows XP
Processes & Methodologies
1 69 (58.97%) ITIL
2 41 (35.04%) ITSM
3 23 (19.66%) Service Delivery
4 21 (17.95%) Incident Management
5 20 (17.09%) Migration
6 19 (16.24%) Stakeholder Management
7 18 (15.38%) Agile Software Development
8 17 (14.53%) Service Design
9 16 (13.68%) Project Management
10 13 (11.11%) Change Management
11 12 (10.26%) ITIL V3
12 11 (9.40%) Information Security
12 11 (9.40%) Problem-Solving
13 10 (8.55%) Continuous Improvement
13 10 (8.55%) Disaster Recovery
14 9 (7.69%) PRINCE2
15 8 (6.84%) Coaching
15 8 (6.84%) Data Modelling
15 8 (6.84%) Security Operations
16 7 (5.98%) Scrum
Programming Languages
1 8 (6.84%) SQL
2 6 (5.13%) PowerShell
3 2 (1.71%) C#
4 1 (0.85%) Bash Shell
4 1 (0.85%) COBOL
4 1 (0.85%) Java
4 1 (0.85%) JavaScript
4 1 (0.85%) Korn
4 1 (0.85%) Python
4 1 (0.85%) R
4 1 (0.85%) VBScript
Qualifications
1 12 (10.26%) Security Cleared
2 10 (8.55%) SC Cleared
3 8 (6.84%) Cisco Certification
3 8 (6.84%) Computer Science Degree
3 8 (6.84%) Degree
4 5 (4.27%) CCNA
4 5 (4.27%) MCSE
4 5 (4.27%) Microsoft Certification
5 4 (3.42%) CCNP
5 4 (3.42%) MCSA
6 2 (1.71%) APMP
6 2 (1.71%) DV Cleared
6 2 (1.71%) ITIL Certification
6 2 (1.71%) JNCIP
6 2 (1.71%) VMware Certified Professional (VCP)
7 1 (0.85%) JNCIA
7 1 (0.85%) JNCIS
7 1 (0.85%) PMI Certification
7 1 (0.85%) PRINCE2 Certification
7 1 (0.85%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 4 (3.42%) ISO/IEC 27001
1 4 (3.42%) Sarbanes-Oxley
1 4 (3.42%) SLA
2 3 (2.56%) ISO/IEC 20000
3 1 (0.85%) COBIT
3 1 (0.85%) Data Quality
3 1 (0.85%) QA
System Software
1 22 (18.80%) Active Directory
2 11 (9.40%) VMware Infrastructure
3 5 (4.27%) Hyper-V
4 3 (2.56%) Microsoft App-V
4 3 (2.56%) XenApp
4 3 (2.56%) XenDesktop
5 2 (1.71%) Firmware
5 2 (1.71%) Virtual Servers
5 2 (1.71%) VMware ESXi
5 2 (1.71%) vSphere
6 1 (0.85%) ProxySG
6 1 (0.85%) Samba
Systems Management
1 6 (5.13%) Systems Management Server (SMS)
2 5 (4.27%) PTC Integrity
3 3 (2.56%) HP ALM
3 3 (2.56%) SCCM
4 2 (1.71%) SCVMM
4 2 (1.71%) vCenter Server
4 2 (1.71%) WSUS
5 1 (0.85%) AirWatch
5 1 (0.85%) McAfee ePO
5 1 (0.85%) Microsoft Intune
5 1 (0.85%) NetBackup
5 1 (0.85%) SCOM
Vendors
1 34 (29.06%) Microsoft
2 13 (11.11%) VMware
3 10 (8.55%) Citrix
4 9 (7.69%) Remedy
5 7 (5.98%) Cisco
6 6 (5.13%) CheckPoint
6 6 (5.13%) Oracle
6 6 (5.13%) ServiceNow
7 5 (4.27%) PTC
7 5 (4.27%) Siemens
8 4 (3.42%) F5
8 4 (3.42%) Fortinet
8 4 (3.42%) HP
9 3 (2.56%) Altiris
9 3 (2.56%) Atlassian
9 3 (2.56%) Juniper
9 3 (2.56%) Wyse
10 2 (1.71%) BMC
10 2 (1.71%) NetApp
10 2 (1.71%) Nokia