Period
to 20 September 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > West Midlands
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 55 66 52
Rank change year-on-year +11 -14 +5
Contract jobs citing Service Management 195 125 213
As % of all contract IT jobs advertised in the West Midlands 3.80% 2.76% 3.43%
As % of the Processes & Methodologies category 4.52% 3.29% 4.09%
Number of daily rates quoted 102 66 109
West Midlands median daily rate £425 £448 £370
Median daily rate % change year-on-year -5.03% +20.95% -4.52%
10th Percentile £219 £228 £114
90th Percentile £575 £550 £555
England median daily rate £429 £425 £425
% change year-on-year +0.82% - +6.25%
Number of hourly rates quoted 11 4 5
West Midlands median hourly rate £16.00 £12.38 £15.50
Median hourly rate % change year-on-year +29.24% -20.13% -28.74%
10th Percentile £13.50 £10.60 £12.75
90th Percentile £22.50 £28.36 £25.00
England median hourly rate £17.50 £14.50 £14.50
% change year-on-year +20.69% - -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,316 3,794 5,210
As % of all contract IT jobs advertised in the West Midlands 84.07% 83.92% 83.86%
Number of daily rates quoted 2,571 2,392 3,090
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £269 £250 £245
90th Percentile £575 £545 £550
England median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +3.03%
Number of hourly rates quoted 204 142 121
West Midlands median hourly rate £15.00 £22.00 £18.00
Median hourly rate % change year-on-year -31.82% +22.22% -18.18%
10th Percentile £11.00 £11.25 £10.75
90th Percentile £35.00 £52.40 £40.00
England median hourly rate £21.00 £23.00 £23.00
% change year-on-year -8.70% - +4.55%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 20 September 2018.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 20 September 2018.

Contractor hourly rate histogram for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +27 44 £413 +14.58% 7
Birmingham -3 42 £420 -6.67% 13
Shropshire -10 41 £450 -12.62% 3
Coventry -4 28 £435 -8.42% 5
Herefordshire 0 8 £375 -48.28% 1
Dudley 0 3 £110 -68.57%
Sutton Coldfield - 3 £500 -
Staffordshire -11 2 £425 +123.68% 4
Solihull -16 1 £350 -
Worcestershire - 1 - -
Service Management
England

For the 6 months to 20 September 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Management.

1 113 (57.95%) ITIL
2 76 (38.97%) ITSM
3 43 (22.05%) Change Management
3 43 (22.05%) Agile Software Development
4 40 (20.51%) Microsoft
5 38 (19.49%) Stakeholder Management
6 36 (18.46%) Windows
7 28 (14.36%) BMC
7 28 (14.36%) Service Design
8 27 (13.85%) Service Delivery
9 25 (12.82%) Problem-Solving
10 24 (12.31%) Security Cleared
11 22 (11.28%) Analytical Skills
11 22 (11.28%) HTML
12 21 (10.77%) Active Directory
13 20 (10.26%) Project Management
13 20 (10.26%) Finance
13 20 (10.26%) Continuous Improvement
14 19 (9.74%) SQL
15 18 (9.23%) ITIL Certification
15 18 (9.23%) Degree
16 17 (8.72%) Business Analysis
16 17 (8.72%) Remedy ITSM
16 17 (8.72%) Remedy
16 17 (8.72%) ServiceNow
17 16 (8.21%) ITIL V3
18 15 (7.69%) HP
18 15 (7.69%) Unix
18 15 (7.69%) JIRA
18 15 (7.69%) Scrum

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.13%) Confluence
2 9 (4.62%) SharePoint
3 8 (4.10%) IIS
4 7 (3.59%) MS Exchange
5 6 (3.08%) JBoss
5 6 (3.08%) WebSphere
5 6 (3.08%) WildFly
6 4 (2.05%) Exchange Server 2010
6 4 (2.05%) Tomcat
7 2 (1.03%) Apache
8 1 (0.51%) Skype for Business
Applications
1 13 (6.67%) Microsoft Office
2 10 (5.13%) Microsoft Excel
3 6 (3.08%) Microsoft PowerPoint
4 5 (2.56%) MS Visio
5 3 (1.54%) Microsoft Project
6 1 (0.51%) SOLIDWORKS
Business Applications
1 17 (8.72%) Remedy ITSM
2 2 (1.03%) assyst
2 2 (1.03%) Dynamics CRM
3 1 (0.51%) Oracle CRM
Cloud Services
1 13 (6.67%) Office 365
2 6 (3.08%) Microsoft Azure
3 4 (2.05%) IaaS
3 4 (2.05%) OneDrive
3 4 (2.05%) SaaS
4 3 (1.54%) PaaS
5 2 (1.03%) Yammer
6 1 (0.51%) Amazon AWS
6 1 (0.51%) Cloud Computing
6 1 (0.51%) Dynamics 365
6 1 (0.51%) Google Cloud Platform
6 1 (0.51%) Oracle Service Cloud
Communications & Networking
1 7 (3.59%) Firewall
1 7 (3.59%) Intranet
2 5 (2.56%) LAN
2 5 (2.56%) Skype
3 4 (2.05%) Internet
3 4 (2.05%) Wi-Fi
4 3 (1.54%) SAN
4 3 (1.54%) SMS
4 3 (1.54%) Wireless
5 2 (1.03%) Junos
5 2 (1.03%) Unified Communications
5 2 (1.03%) VoIP
5 2 (1.03%) WAN
5 2 (1.03%) WLAN
6 1 (0.51%) NAS
6 1 (0.51%) TCP/IP
Database & Business Intelligence
1 11 (5.64%) SQL Server
2 4 (2.05%) Relational Database
3 3 (1.54%) Data Mining
3 3 (1.54%) DB2
3 3 (1.54%) MySQL
4 2 (1.03%) MS Access
5 1 (0.51%) Crystal Reports
5 1 (0.51%) QlikView
5 1 (0.51%) SQL Server 2008
5 1 (0.51%) SQL Server Reporting Services
Development Applications
1 15 (7.69%) JIRA
2 10 (5.13%) Bitbucket
2 10 (5.13%) Jenkins
3 9 (4.62%) Atlassian Bamboo
4 3 (1.54%) Visual Studio
5 1 (0.51%) Team Foundation Server
General
1 20 (10.26%) Finance
2 8 (4.10%) Marketing
2 8 (4.10%) Military
2 8 (4.10%) Telecoms
3 7 (3.59%) Retail
4 3 (1.54%) Billing
4 3 (1.54%) Electronics
4 3 (1.54%) Manufacturing
5 1 (0.51%) Aerospace
5 1 (0.51%) Automotive
Job Titles
1 33 (16.92%) Analyst
2 30 (15.38%) Service Manager
3 17 (8.72%) Architect
4 16 (8.21%) Developer
5 14 (7.18%) Consultant
5 14 (7.18%) Service Analyst
5 14 (7.18%) Transition Manager
6 13 (6.67%) Project Manager
7 11 (5.64%) Service Transition Manager
8 10 (5.13%) Applications Support
8 10 (5.13%) IT Manager
9 9 (4.62%) IT Services Manager
9 9 (4.62%) Remedy Developer
9 9 (4.62%) Technical Support
10 8 (4.10%) ITIL Manager
11 7 (3.59%) Applications Specialist
11 7 (3.59%) Solutions Architect
12 6 (3.08%) Applications Developer
12 6 (3.08%) Business Analyst
12 6 (3.08%) ITIL Project Manager
Libraries, Frameworks & Software Standards
1 22 (11.28%) HTML
2 13 (6.67%) XML
3 12 (6.15%) CSS
4 10 (5.13%) .NET
5 5 (2.56%) SOAP
6 4 (2.05%) .NET Framework
6 4 (2.05%) REST
7 2 (1.03%) AngularJS
7 2 (1.03%) LDAP
7 2 (1.03%) Middleware
7 2 (1.03%) Twitter Bootstrap
7 2 (1.03%) Web Services
8 1 (0.51%) ASP.NET
8 1 (0.51%) CAML
8 1 (0.51%) COM
8 1 (0.51%) jQuery
8 1 (0.51%) LINQ
8 1 (0.51%) React
8 1 (0.51%) XSLT
Miscellaneous
1 22 (11.28%) Analytical Skills
2 13 (6.67%) Management Information System
3 11 (5.64%) Mobile App
4 8 (4.10%) Data Centre
5 6 (3.08%) CMDB
5 6 (3.08%) Self-Motivation
6 4 (2.05%) User Experience
7 3 (1.54%) Clustering
7 3 (1.54%) Virtual Team
8 2 (1.03%) Blackberry
8 2 (1.03%) Computer Science
8 2 (1.03%) Data Structures
8 2 (1.03%) Driving Licence
8 2 (1.03%) PKI
8 2 (1.03%) Private Cloud
8 2 (1.03%) Public Cloud
9 1 (0.51%) NHS
9 1 (0.51%) Smart Meter
9 1 (0.51%) Smartphone
9 1 (0.51%) Thin Client
Operating Systems
1 36 (18.46%) Windows
2 15 (7.69%) Unix
3 8 (4.10%) Windows Server
4 7 (3.59%) Linux
5 4 (2.05%) Windows 10
5 4 (2.05%) Windows 7
6 2 (1.03%) AIX
6 2 (1.03%) Mac OS X
6 2 (1.03%) MVS
6 2 (1.03%) Red Hat Enterprise Linux
6 2 (1.03%) Windows 8
6 2 (1.03%) Windows Server 2008
6 2 (1.03%) Windows Server 2012
7 1 (0.51%) VMS
7 1 (0.51%) Windows Server 2003
7 1 (0.51%) Windows XP
Processes & Methodologies
1 113 (57.95%) ITIL
2 76 (38.97%) ITSM
3 43 (22.05%) Agile Software Development
3 43 (22.05%) Change Management
4 38 (19.49%) Stakeholder Management
5 28 (14.36%) Service Design
6 27 (13.85%) Service Delivery
7 25 (12.82%) Problem-Solving
8 20 (10.26%) Continuous Improvement
8 20 (10.26%) Project Management
9 17 (8.72%) Business Analysis
10 16 (8.21%) ITIL V3
11 15 (7.69%) Scrum
12 14 (7.18%) Presales
13 13 (6.67%) Incident Management
14 11 (5.64%) DevOps
14 11 (5.64%) Disaster Recovery
14 11 (5.64%) Translating Business Requirements
15 10 (5.13%) Continuous Deployment
15 10 (5.13%) Continuous Integration
Programming Languages
1 19 (9.74%) SQL
2 12 (6.15%) JavaScript
2 12 (6.15%) PowerShell
3 2 (1.03%) C#
3 2 (1.03%) COBOL
3 2 (1.03%) Java
3 2 (1.03%) Korn
3 2 (1.03%) Shell Script
4 1 (0.51%) Bash Shell
4 1 (0.51%) T-SQL
4 1 (0.51%) VBScript
Qualifications
1 24 (12.31%) Security Cleared
2 18 (9.23%) Degree
2 18 (9.23%) ITIL Certification
3 12 (6.15%) Computer Science Degree
4 9 (4.62%) SC Cleared
5 8 (4.10%) DV Cleared
6 4 (2.05%) ISEB
7 3 (1.54%) APMP
7 3 (1.54%) BPSS Clearance
7 3 (1.54%) ITIL Foundation Certificate
8 2 (1.03%) A+ Certification
8 2 (1.03%) ISEB Practitioner
8 2 (1.03%) ISTQB
8 2 (1.03%) PRINCE2 Practitioner
8 2 (1.03%) Six Sigma Green Belt
9 1 (0.51%) Cisco Certification
9 1 (0.51%) Microsoft Certification
9 1 (0.51%) PMI Certification
9 1 (0.51%) PMP
9 1 (0.51%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (6.67%) SLA
2 5 (2.56%) Data Quality
3 3 (1.54%) QA
4 2 (1.03%) Disclosure Scotland
5 1 (0.51%) COBIT
5 1 (0.51%) GDPR
5 1 (0.51%) JSP 440
5 1 (0.51%) PMO
System Software
1 21 (10.77%) Active Directory
2 10 (5.13%) XenApp
3 6 (3.08%) VMware Infrastructure
3 6 (3.08%) XenDesktop
4 5 (2.56%) vSphere
5 3 (1.54%) Microsoft App-V
5 3 (1.54%) VMware Server
6 2 (1.03%) Firmware
6 2 (1.03%) Samba
7 1 (0.51%) Docker
Systems Management
1 10 (5.13%) HP ALM
2 7 (3.59%) SCCM
3 6 (3.08%) BMC PATROL
4 5 (2.56%) Ansible
4 5 (2.56%) BladeLogic
4 5 (2.56%) Puppet
5 3 (1.54%) Microsoft Clustering
5 3 (1.54%) Microsoft Intune
6 2 (1.03%) Single Sign-On
6 2 (1.03%) Systems Management Server (SMS)
7 1 (0.51%) AirWatch
7 1 (0.51%) McAfee ePO
7 1 (0.51%) Opscode Chef
7 1 (0.51%) SCOM
7 1 (0.51%) SCOrch
7 1 (0.51%) WSUS
Vendors
1 40 (20.51%) Microsoft
2 28 (14.36%) BMC
3 17 (8.72%) Remedy
3 17 (8.72%) ServiceNow
4 15 (7.69%) HP
5 12 (6.15%) Citrix
6 10 (5.13%) Atlassian
7 9 (4.62%) VMware
8 6 (3.08%) AppDynamics
8 6 (3.08%) Cisco
8 6 (3.08%) Dynatrace
8 6 (3.08%) Oracle
8 6 (3.08%) Riverbed
8 6 (3.08%) Splunk
9 5 (2.56%) Apple
10 4 (2.05%) NetApp
11 3 (1.54%) Avaya
11 3 (1.54%) CommVault
11 3 (1.54%) Juniper
11 3 (1.54%) SAP