The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Service Management
England / West Midlands
Rank 53 40 66
Rank change year-on-year -13 +26  
Contract jobs citing Service Management 68 104 56
As % of all contract IT jobs advertised in the West Midlands 2.95% 3.86% 2.21%
As % of the Processes & Methodologies category 3.69% 4.68% 2.94%
Number of daily rates quoted 44 50 30
Median daily rate £425 £400 £260
Median daily rate % change year-on-year +6.25% +53.84%  
90% offered a daily rate of more than £190 £300 £163
10% offered a daily rate of more than £500 £481 £425
UK excluding London median daily rate £405 £400 £358
% change year-on-year +1.37% +11.74%  
Number of hourly rates quoted 4 2 2
Median hourly rate £16.75 £17.75 £13.06
Median hourly rate % change year-on-year -5.63% +35.96%  
UK excluding London median hourly rate £15.90 £14.00 £14.38
% change year-on-year +13.57% -2.60%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
West Midlands
Contract job vacancies with a requirement for process and methodology skills 1844 2222 1903
As % of all contract IT job vacancies advertised in the West Midlands 80.07% 82.45% 75.13%
Number of daily rates quoted 1185 1221 1087
Median daily rate £413 £400 £388
Median daily rate % change year-on-year +3.12% +3.22%  
90% offered a daily rate of more than £275 £275 £260
10% offered a daily rate of more than £523 £550 £538
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% +0.06%  
Number of hourly rates quoted 61 45 109
Median hourly rate £24.50 £18.25 £30.00
Median hourly rate % change year-on-year +34.24% -39.16%  
90% offered a hourly rate of more than £12.00 £10.73 £13.06
10% offered a hourly rate of more than £35.00 £37.50 £39.50
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Service Management
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 3 months to 25 March 2017.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 22 £419 +8.76% 6
Coventry +10 20 £416 -13.28% 2
Warwickshire 0 9 £480 +34.73% 4
Staffordshire +7 5 £450 - 2
Shropshire -5 3 £425 +6.51%
Dudley - 3 - -
Smethwick -2 1 - -
Solihull -3 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 82 (55.03%) ITIL
2 37 (24.83%) Microsoft
3 28 (18.79%) Project Management
4 27 (18.12%) Change Management
4 27 (18.12%) Agile Software Development
5 26 (17.45%) Finance
5 26 (17.45%) Service Delivery
6 22 (14.77%) SQL
7 20 (13.42%) Cisco
7 20 (13.42%) ITSM
7 20 (13.42%) Migration
8 19 (12.75%) Incident Management
8 19 (12.75%) Business Intelligence
8 19 (12.75%) Security Cleared
9 16 (10.74%) Problem Management
9 16 (10.74%) Management Information System
9 16 (10.74%) SLA
10 15 (10.07%) Windows
10 15 (10.07%) Information Assurance
11 14 (9.40%) SC Cleared
11 14 (9.40%) Root Cause Analysis
11 14 (9.40%) Cybersecurity
11 14 (9.40%) Analytical Skills
11 14 (9.40%) ITIL Certification
11 14 (9.40%) Active Directory
11 14 (9.40%) MS Excel
11 14 (9.40%) Enterprise Architecture
11 14 (9.40%) Scrum
12 13 (8.72%) Stakeholder Management
12 13 (8.72%) .NET

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.36%) CMS
1 5 (3.36%) Exchange Server 2007
1 5 (3.36%) MS Exchange
2 4 (2.68%) Oracle Workflow
3 3 (2.01%) Blackberry Enterprise Server
3 3 (2.01%) SharePoint
3 3 (2.01%) Skype for Business
4 2 (1.34%) Apache
4 2 (1.34%) Drupal
4 2 (1.34%) Exchange Server 2003
4 2 (1.34%) IIS
4 2 (1.34%) JBoss
4 2 (1.34%) Oracle Application Server
4 2 (1.34%) Oracle HTTP Server
4 2 (1.34%) WebLogic
5 1 (0.67%) BizTalk Server
5 1 (0.67%) Exchange Server 2013
Applications
1 14 (9.40%) MS Excel
2 8 (5.37%) MS Office
3 1 (0.67%) MS PowerPoint
3 1 (0.67%) MS Visio
Business Applications
1 6 (4.03%) Remedy ITSM
2 4 (2.68%) Dynamics CRM
2 4 (2.68%) Oracle Applications
3 3 (2.01%) assyst
4 1 (0.67%) Oracle EBS
4 1 (0.67%) SAP Oil and Gas
Cloud Services
1 5 (3.36%) Amazon AWS
2 4 (2.68%) Office 365
3 3 (2.01%) IaaS
3 3 (2.01%) Microsoft Azure
3 3 (2.01%) SaaS
4 2 (1.34%) G Suite
5 1 (0.67%) PaaS
Communications & Networking
1 6 (4.03%) Network Security
2 5 (3.36%) Skype
2 5 (3.36%) WAN
3 4 (2.68%) VoIP
3 4 (2.68%) Wireless
4 3 (2.01%) LAN
4 3 (2.01%) OSPF
4 3 (2.01%) SNMP
5 2 (1.34%) BIG-IP
5 2 (1.34%) Cisco ASA
5 2 (1.34%) Cisco IOS
5 2 (1.34%) Cisco Nexus
5 2 (1.34%) Firewall
5 2 (1.34%) HTTP
5 2 (1.34%) Internet
5 2 (1.34%) Intranet
5 2 (1.34%) IP Telephony
5 2 (1.34%) LDAP
5 2 (1.34%) TCP/IP
5 2 (1.34%) WebEx
Database & Business Intelligence
1 4 (2.68%) Data Warehouse
1 4 (2.68%) EDRMS
1 4 (2.68%) SQL Server
1 4 (2.68%) SQLPlus
2 3 (2.01%) MySQL
2 3 (2.01%) Oracle Database
2 3 (2.01%) Oracle Discoverer
2 3 (2.01%) Oracle Reports
3 2 (1.34%) Big Data
3 2 (1.34%) Oracle Database 10g
3 2 (1.34%) Oracle Database 11g
3 2 (1.34%) Relational Database
3 2 (1.34%) SQL Server 2005
3 2 (1.34%) SQL Server 2008
Development Applications
1 9 (6.04%) Team Foundation Server
2 8 (5.37%) CruiseControl
2 8 (5.37%) Subversion
2 8 (5.37%) Visual Studio
3 7 (4.70%) Moq
3 7 (4.70%) NUnit
4 4 (2.68%) Oracle Forms
5 3 (2.01%) Jenkins
6 2 (1.34%) WebLogic Workshop
7 1 (0.67%) Git (software)
7 1 (0.67%) MSI
General
1 26 (17.45%) Finance
2 5 (3.36%) Manufacturing
3 3 (2.01%) Back Office
3 3 (2.01%) Banking
3 3 (2.01%) Investment Banking
4 2 (1.34%) Legal
4 2 (1.34%) Telecoms
5 1 (0.67%) Advertising
5 1 (0.67%) Automotive
5 1 (0.67%) Electronics
5 1 (0.67%) Law
5 1 (0.67%) Local Government
5 1 (0.67%) Marketing
5 1 (0.67%) Retail
Job Titles
1 31 (20.81%) Analyst
2 18 (12.08%) Service Analyst
3 17 (11.41%) Service Desk Analyst
4 16 (10.74%) Service Manager
5 15 (10.07%) Developer
6 13 (8.72%) Transition Manager
7 11 (7.38%) Architect
8 10 (6.71%) Project Manager
9 9 (6.04%) Service Transition Manager
10 8 (5.37%) .NET Developer
11 7 (4.70%) Incident Manager
11 7 (4.70%) Security Manager
12 6 (4.03%) Junior
12 6 (4.03%) Operational Security Manager
12 6 (4.03%) Security Operations Manager
12 6 (4.03%) Systems Analyst
13 5 (3.36%) Applications Support
13 5 (3.36%) Business Systems Analyst
13 5 (3.36%) IT Manager
13 5 (3.36%) Network Engineer
Libraries, Frameworks & Software Standards
1 13 (8.72%) .NET
2 10 (6.71%) Web Services
3 9 (6.04%) Twitter Bootstrap
4 8 (5.37%) .NET Framework
4 8 (5.37%) ASP.NET
4 8 (5.37%) ASP.NET MVC
4 8 (5.37%) Entity Framework
4 8 (5.37%) jQuery
4 8 (5.37%) WCF
5 4 (2.68%) XML
6 3 (2.01%) SOAP
7 2 (1.34%) CSS
7 2 (1.34%) HTML
7 2 (1.34%) SAML
8 1 (0.67%) AngularJS
8 1 (0.67%) Middleware
8 1 (0.67%) XML Schema
8 1 (0.67%) XSLT
Miscellaneous
1 16 (10.74%) Management Information System
2 14 (9.40%) Analytical Skills
3 12 (8.05%) Data Centre
4 6 (4.03%) Computer Science
4 6 (4.03%) Data Structures
4 6 (4.03%) User Experience
5 5 (3.36%) CMDB
5 5 (3.36%) Video Conferencing
6 4 (2.68%) Driving Licence
6 4 (2.68%) Wiki
7 3 (2.01%) Blackberry
7 3 (2.01%) Handset
8 2 (1.34%) Fat Client
8 2 (1.34%) Mainframe
8 2 (1.34%) Private Cloud
8 2 (1.34%) Thin Client
9 1 (0.67%) Client/Server
9 1 (0.67%) Enterprise Software
9 1 (0.67%) NHS
9 1 (0.67%) PMI
Operating Systems
1 15 (10.07%) Windows
2 6 (4.03%) Windows 7
3 5 (3.36%) Windows Server
4 4 (2.68%) Linux
4 4 (2.68%) Unix
5 3 (2.01%) Android
5 3 (2.01%) Windows Server 2008
6 2 (1.34%) Windows Server 2003
6 2 (1.34%) Windows XP
7 1 (0.67%) AIX
7 1 (0.67%) Red Hat Enterprise Linux
7 1 (0.67%) Solaris
7 1 (0.67%) SUSE
7 1 (0.67%) Windows 10
7 1 (0.67%) Windows 8
7 1 (0.67%) Windows Mobile
7 1 (0.67%) Windows Server 2012
Processes & Methodologies
1 82 (55.03%) ITIL
2 28 (18.79%) Project Management
3 27 (18.12%) Agile Software Development
3 27 (18.12%) Change Management
4 26 (17.45%) Service Delivery
5 20 (13.42%) ITSM
5 20 (13.42%) Migration
6 19 (12.75%) Business Intelligence
6 19 (12.75%) Incident Management
7 16 (10.74%) Problem Management
8 15 (10.07%) Information Assurance
9 14 (9.40%) Cybersecurity
9 14 (9.40%) Enterprise Architecture
9 14 (9.40%) Root Cause Analysis
9 14 (9.40%) Scrum
10 13 (8.72%) ITIL V3
10 13 (8.72%) Stakeholder Management
11 12 (8.05%) CRM
11 12 (8.05%) Data Management
11 12 (8.05%) Programme Management
Programming Languages
1 22 (14.77%) SQL
2 13 (8.72%) Java
3 9 (6.04%) C#
3 9 (6.04%) JavaScript
4 5 (3.36%) PowerShell
4 5 (3.36%) Ruby
5 4 (2.68%) C
5 4 (2.68%) PL/SQL
5 4 (2.68%) Python
5 4 (2.68%) Scala
6 1 (0.67%) Perl
6 1 (0.67%) Prolog
6 1 (0.67%) Shell Script
Qualifications
1 19 (12.75%) Security Cleared
2 14 (9.40%) ITIL Certification
2 14 (9.40%) SC Cleared
3 12 (8.05%) Degree
4 4 (2.68%) CCNP
4 4 (2.68%) Cisco Certification
5 3 (2.01%) DV Cleared
5 3 (2.01%) Microsoft Certification
5 3 (2.01%) MOS
5 3 (2.01%) PMP
6 2 (1.34%) BPSS Clearance
6 2 (1.34%) CCNA
6 2 (1.34%) MCSE
6 2 (1.34%) PMI Certification
7 1 (0.67%) CISSP
7 1 (0.67%) MCITP
7 1 (0.67%) MCP
7 1 (0.67%) MCTS
7 1 (0.67%) NVQ Level 4
Quality Assurance & Compliance
1 16 (10.74%) SLA
2 7 (4.70%) RMADS
3 6 (4.03%) Disclosure Scotland
4 2 (1.34%) QA
System Software
1 14 (9.40%) Active Directory
2 3 (2.01%) Docker
3 2 (1.34%) VMware Infrastructure
4 1 (0.67%) Microsoft App-V
4 1 (0.67%) Virtual Desktop
Systems Management
1 3 (2.01%) Opscode Chef
1 3 (2.01%) Puppet
2 2 (1.34%) Oracle Identity Management
2 2 (1.34%) Oracle Identity Manager
2 2 (1.34%) SCCM
3 1 (0.67%) BladeLogic
3 1 (0.67%) Tivoli
Vendors
1 37 (24.83%) Microsoft
2 20 (13.42%) Cisco
3 13 (8.72%) Oracle
4 11 (7.38%) ServiceNow
5 9 (6.04%) Remedy
6 7 (4.70%) HP
7 5 (3.36%) Aruba
7 5 (3.36%) BMC
7 5 (3.36%) CheckPoint
7 5 (3.36%) Fortinet
8 4 (2.68%) VMware
9 3 (2.01%) Citrix
9 3 (2.01%) IBM
9 3 (2.01%) LANDesk
9 3 (2.01%) Riverbed
10 2 (1.34%) Avaya
10 2 (1.34%) Blue Coat
10 2 (1.34%) CA
10 2 (1.34%) Dell
10 2 (1.34%) SAP
Staffordshire
Senitor Associates
Rate: £400 - £500 per day
Posted: 2 days ago