Period
to 22 October 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 22 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > West Midlands
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 69 58 47
Rank change year-on-year -11 -11 +43
Contract jobs citing Service Management 128 197 164
As % of all contract IT jobs advertised in the West Midlands 2.76% 3.20% 3.33%
As % of the Processes & Methodologies category 3.33% 3.85% 4.24%
Number of daily rates quoted 72 101 111
West Midlands median daily rate £438 £390 £400
Median daily rate % change year-on-year +12.18% -2.50% +8.84%
10th Percentile £213 £158 £154
90th Percentile £550 £550 £575
England median daily rate £425 £425 £400
% change year-on-year - +6.25% +6.67%
Number of hourly rates quoted 5 5 9
West Midlands median hourly rate £12.75 £15.50 £22.00
Median hourly rate % change year-on-year -17.74% -29.55% +46.67%
10th Percentile £10.80 £12.75 £12.34
90th Percentile £33.60 £25.00 £53.50
England median hourly rate £14.88 £14.50 £17.00
% change year-on-year +2.59% -14.71% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3848 5122 3870
As % of all contract IT jobs advertised in the West Midlands 83.04% 83.23% 78.55%
Number of daily rates quoted 2441 3045 2295
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £246 £250 £225
90th Percentile £550 £550 £528
England median daily rate £450 £425 £415
% change year-on-year +5.88% +2.41% +3.75%
Number of hourly rates quoted 134 128 174
West Midlands median hourly rate £24.37 £18.14 £22.00
Median hourly rate % change year-on-year +34.33% -17.56% +4.76%
10th Percentile £11.25 £10.75 £11.35
90th Percentile £53.75 £39.50 £43.39
England median hourly rate £25.00 £24.00 £22.00
% change year-on-year +4.17% +9.09% +15.79%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 22 October 2017.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 22 October 2017.

Contractor hourly rate histogram for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +6 35 £450 +4.35% 2
Coventry +23 15 £475 +18.75% 4
Warwickshire -9 12 £375 +7.14% 5
Shropshire -18 12 £515 +14.44%
Solihull +8 10 - - 1
Dudley +2 10 £350 +250.00%
Staffordshire +4 5 £188 -41.41% 2
Herefordshire +3 3 £438 +337.50%
Wolverhampton - 2 £388 - 1
West Bromwich +2 1 £118 -60.83%
Service Management
England

For the 6 months to 22 October 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 65 (50.78%) ITIL
2 35 (27.34%) Microsoft
3 28 (21.88%) Project Management
3 28 (21.88%) ITSM
4 26 (20.31%) Stakeholder Management
5 25 (19.53%) Windows
6 24 (18.75%) WAN
6 24 (18.75%) Service Delivery
6 24 (18.75%) ServiceNow
7 18 (14.06%) Service Design
8 16 (12.50%) Cisco Certification
8 16 (12.50%) Problem Management
9 15 (11.72%) Active Directory
9 15 (11.72%) VMware
10 14 (10.94%) Network Management
10 14 (10.94%) Analytical Skills
11 13 (10.16%) Microsoft Azure
11 13 (10.16%) LAN
12 12 (9.38%) Citrix
12 12 (9.38%) SLA
12 12 (9.38%) Cisco
12 12 (9.38%) ITIL V3
13 11 (8.59%) Office 365
13 11 (8.59%) MPLS
13 11 (8.59%) Change Management
13 11 (8.59%) Firewall
13 11 (8.59%) Wireless
14 10 (7.81%) Agile Software Development
14 10 (7.81%) Statistics
14 10 (7.81%) VPN

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.25%) SharePoint
2 6 (4.69%) MS Exchange
3 4 (3.13%) Apache
3 4 (3.13%) Confluence
3 4 (3.13%) Elasticsearch
3 4 (3.13%) Exchange Server 2010
3 4 (3.13%) Tomcat
4 2 (1.56%) Oracle Workflow
4 2 (1.56%) WebSphere
5 1 (0.78%) Drupal
5 1 (0.78%) IIS
5 1 (0.78%) Oracle SOA Suite
5 1 (0.78%) WebLogic
5 1 (0.78%) WildFly
Applications
1 9 (7.03%) Microsoft Office
2 7 (5.47%) Microsoft Excel
3 5 (3.91%) Microsoft PowerPoint
4 2 (1.56%) Microsoft Project
4 2 (1.56%) MS Visio
Business Applications
1 3 (2.34%) Dynamics CRM
2 2 (1.56%) Oracle Applications
2 2 (1.56%) Oracle ERP
2 2 (1.56%) Oracle Financials
2 2 (1.56%) Remedy ITSM
3 1 (0.78%) Dynamics NAV
3 1 (0.78%) JDE EnterpriseOne
3 1 (0.78%) SAP ERP
Cloud Services
1 13 (10.16%) Microsoft Azure
2 11 (8.59%) Office 365
3 8 (6.25%) Amazon AWS
4 4 (3.13%) Amazon CloudWatch
4 4 (3.13%) Amazon EC2
4 4 (3.13%) Amazon ELB
4 4 (3.13%) Amazon S3
4 4 (3.13%) Virtual Private Cloud
5 2 (1.56%) PaaS
6 1 (0.78%) Azure Active Directory
6 1 (0.78%) Scribe Online
Communications & Networking
1 24 (18.75%) WAN
2 13 (10.16%) LAN
3 11 (8.59%) Firewall
3 11 (8.59%) MPLS
3 11 (8.59%) Wireless
4 10 (7.81%) DHCP
4 10 (7.81%) VPN
5 8 (6.25%) Cisco ASA
5 8 (6.25%) Cisco Nexus
6 6 (4.69%) DNS
6 6 (4.69%) Wi-Fi
7 5 (3.91%) Unified Communications
8 4 (3.13%) HTTP
8 4 (3.13%) Internet
8 4 (3.13%) OpenLDAP
8 4 (3.13%) OpenVPN
8 4 (3.13%) SSH
9 3 (2.34%) Intrusion Detection
10 1 (0.78%) VLAN
10 1 (0.78%) ZigBee
Database & Business Intelligence
1 4 (3.13%) Amazon RDS
1 4 (3.13%) PostgreSQL
2 2 (1.56%) Azure SQL Database
2 2 (1.56%) Data Warehouse
2 2 (1.56%) SQLPlus
3 1 (0.78%) Big Data
3 1 (0.78%) MySQL
3 1 (0.78%) Oracle Discoverer
3 1 (0.78%) Oracle Reports
3 1 (0.78%) SQL Server
3 1 (0.78%) SQL Server Integration Services
Development Applications
1 6 (4.69%) JIRA
2 4 (3.13%) Ant
2 4 (3.13%) Bitbucket
2 4 (3.13%) Git (software)
2 4 (3.13%) Jenkins
2 4 (3.13%) JUnit
2 4 (3.13%) Liquibase
2 4 (3.13%) Maven
2 4 (3.13%) SonarQube
2 4 (3.13%) Sonatype Nexus
3 2 (1.56%) Oracle Forms
4 1 (0.78%) Visual Studio
General
1 8 (6.25%) Finance
2 6 (4.69%) Telecoms
3 3 (2.34%) Local Government
4 2 (1.56%) Automotive
4 2 (1.56%) Manufacturing
4 2 (1.56%) Marketing
5 1 (0.78%) Back Office
5 1 (0.78%) Billing
5 1 (0.78%) Retail
5 1 (0.78%) Vietnamese Language
Job Titles
1 21 (16.41%) Analyst
1 21 (16.41%) Service Manager
2 17 (13.28%) Project Manager
3 12 (9.38%) Architect
4 9 (7.03%) Consultant
5 8 (6.25%) Network Specialist
5 8 (6.25%) Technical Specialist
6 7 (5.47%) Business Analyst
6 7 (5.47%) IT Manager
6 7 (5.47%) Service Analyst
7 6 (4.69%) Desktop Support
7 6 (4.69%) ITIL Manager
7 6 (4.69%) Technical Manager
8 5 (3.91%) Applications Manager
8 5 (3.91%) Infrastructure Engineer
8 5 (3.91%) ITIL Service Manager
8 5 (3.91%) Network Architect
8 5 (3.91%) Service Desk Analyst
8 5 (3.91%) Technical Project Manager
9 4 (3.13%) Solutions Architect
Libraries, Frameworks & Software Standards
1 5 (3.91%) REST
2 4 (3.13%) .NET
2 4 (3.13%) Elastic Stack
2 4 (3.13%) MCollective
3 2 (1.56%) Oracle Fusion
4 1 (0.78%) .NET Framework
4 1 (0.78%) AngularJS
4 1 (0.78%) Apache Flex
4 1 (0.78%) CSS
4 1 (0.78%) EDIFACT
4 1 (0.78%) HTML
4 1 (0.78%) J2EE
4 1 (0.78%) Web Services
4 1 (0.78%) XML
4 1 (0.78%) XML Schema
4 1 (0.78%) XSLT
Miscellaneous
1 14 (10.94%) Analytical Skills
2 8 (6.25%) Management Information System
3 4 (3.13%) Data Centre
3 4 (3.13%) Linux Command Line
4 3 (2.34%) Wiki
5 2 (1.56%) NHS
6 1 (0.78%) AS400
6 1 (0.78%) Client/Server
6 1 (0.78%) CMDB
6 1 (0.78%) Greenfield Project
6 1 (0.78%) Mainframe
6 1 (0.78%) PKI
6 1 (0.78%) PMI
6 1 (0.78%) RSA SecurID
6 1 (0.78%) STB
Operating Systems
1 25 (19.53%) Windows
2 9 (7.03%) Windows Server
3 8 (6.25%) Linux
4 7 (5.47%) Windows 10
5 4 (3.13%) CentOS
5 4 (3.13%) Windows 7
6 3 (2.34%) Windows Server 2012
7 2 (1.56%) Red Hat Enterprise Linux
7 2 (1.56%) Unix
7 2 (1.56%) Windows Server 2008
8 1 (0.78%) Apple iOS
8 1 (0.78%) HPUX
8 1 (0.78%) Solaris
Processes & Methodologies
1 65 (50.78%) ITIL
2 28 (21.88%) ITSM
2 28 (21.88%) Project Management
3 26 (20.31%) Stakeholder Management
4 24 (18.75%) Service Delivery
5 18 (14.06%) Service Design
6 16 (12.50%) Problem Management
7 14 (10.94%) Network Management
8 12 (9.38%) ITIL V3
9 11 (8.59%) Change Management
10 10 (7.81%) Agile Software Development
10 10 (7.81%) Statistics
11 9 (7.03%) Migration
11 9 (7.03%) Validation
12 8 (6.25%) Incident Management
12 8 (6.25%) Network Design
12 8 (6.25%) Performance Metrics
13 7 (5.47%) Workflow
14 6 (4.69%) Continuous Delivery
14 6 (4.69%) DevOps
Programming Languages
1 7 (5.47%) Java
2 5 (3.91%) SQL
3 4 (3.13%) Bash Shell
3 4 (3.13%) Groovy
4 2 (1.56%) C#
4 2 (1.56%) PL/SQL
5 1 (0.78%) JavaScript
5 1 (0.78%) Perl
5 1 (0.78%) PowerShell
5 1 (0.78%) Progress 4GL
5 1 (0.78%) VBA
5 1 (0.78%) XPath
Qualifications
1 16 (12.50%) Cisco Certification
2 10 (7.81%) Security Cleared
3 9 (7.03%) Degree
3 9 (7.03%) SC Cleared
4 7 (5.47%) Microsoft Certification
5 6 (4.69%) CCIE
5 6 (4.69%) CCNP
6 5 (3.91%) CCNA
7 4 (3.13%) ITIL Certification
7 4 (3.13%) JNCIA
7 4 (3.13%) MCSE
8 3 (2.34%) APMP
8 3 (2.34%) Check Point Certification
8 3 (2.34%) CISSP
8 3 (2.34%) MCITP
8 3 (2.34%) VMware Certified Professional (VCP)
9 2 (1.56%) MCTS
9 2 (1.56%) RHCE
10 1 (0.78%) PMI Certification
10 1 (0.78%) PMP
Quality Assurance & Compliance
1 12 (9.38%) SLA
2 3 (2.34%) COBIT
3 1 (0.78%) ISO/IEC 20000
3 1 (0.78%) QA
System Software
1 15 (11.72%) Active Directory
2 6 (4.69%) XenApp
3 5 (3.91%) vSphere
4 4 (3.13%) Docker
4 4 (3.13%) Postfix
4 4 (3.13%) Squid
4 4 (3.13%) vCloud
4 4 (3.13%) Virtual Machines
5 3 (2.34%) VMware Infrastructure
6 2 (1.56%) BitLocker
6 2 (1.56%) Terminal Server
7 1 (0.78%) RACF
7 1 (0.78%) VMware ESXi
Systems Management
1 4 (3.13%) Ansible
1 4 (3.13%) Docker Swarm
1 4 (3.13%) Kibana
1 4 (3.13%) Kubernetes
1 4 (3.13%) logstash
1 4 (3.13%) Puppet
1 4 (3.13%) Rancher
1 4 (3.13%) Rsyslog
1 4 (3.13%) Sysdig
1 4 (3.13%) Terraform
1 4 (3.13%) ZABBIX
2 3 (2.34%) SCCM
3 2 (1.56%) WSUS
4 1 (0.78%) BMC PATROL
4 1 (0.78%) MOM
4 1 (0.78%) Netcool
Vendors
1 35 (27.34%) Microsoft
2 24 (18.75%) ServiceNow
3 15 (11.72%) VMware
4 12 (9.38%) Cisco
4 12 (9.38%) Citrix
5 8 (6.25%) EMC
5 8 (6.25%) Oracle
6 6 (4.69%) IBM
6 6 (4.69%) NetApp
7 5 (3.91%) BMC
8 4 (3.13%) CommVault
8 4 (3.13%) McAfee
8 4 (3.13%) SAP
8 4 (3.13%) Sonatype
9 3 (2.34%) Blue Coat
9 3 (2.34%) CheckPoint
9 3 (2.34%) F5
9 3 (2.34%) Fortinet
9 3 (2.34%) JD Edwards
9 3 (2.34%) SevOne