Service Management Contracts in the West Midlands

Service Management
England > West Midlands

The table below provides summary statistics for contract job vacancies advertised in the West Midlands requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 2 May 2025, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 48 60 96
Rank change year-on-year +12 +36 -28
Contract jobs citing Service Management 49 52 44
As % of all contract jobs advertised in the West Midlands 3.64% 2.67% 1.85%
As % of the Processes & Methodologies category 4.12% 3.18% 2.09%
Number of daily rates quoted 24 35 26
10th Percentile £425 £325 £180
25th Percentile £472 £419 £335
Median daily rate (50th Percentile) £551 £475 £513
Median % change year-on-year +16.00% -7.32% +20.59%
75th Percentile £700 £575 £646
90th Percentile £781 £663 £688
England median daily rate £525 £525 £500
% change year-on-year - +5.00% -4.76%
Number of hourly rates quoted 14 1 1
10th Percentile £12.31 - -
25th Percentile - - £18.25
Median hourly rate £12.62 £55.00 £18.50
Median % change year-on-year -77.05% +197.30% +8.82%
75th Percentile £24.91 - £18.75
90th Percentile £30.47 - -
England median hourly rate £22.14 £17.72 £51.75
% change year-on-year +24.94% -65.76% +204.41%

All Process and Methodology Skills
West Midlands

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the West Midlands.

Contract vacancies with a requirement for process or methodology skills 1,188 1,637 2,110
As % of all contract IT jobs advertised in the West Midlands 88.26% 83.91% 88.54%
Number of daily rates quoted 781 1,085 1,445
10th Percentile £195 £275 £263
25th Percentile £381 £375 £401
Median daily rate (50th Percentile) £500 £500 £513
Median % change year-on-year - -2.44% +5.13%
75th Percentile £588 £625 £600
90th Percentile £675 £750 £694
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 58 115 45
10th Percentile £12.62 £11.09 £12.20
25th Percentile £13.96 £14.00 £13.31
Median hourly rate £18.07 £22.50 £17.72
Median % change year-on-year -19.71% +26.98% +4.24%
75th Percentile £24.10 £41.13 £23.75
90th Percentile £38.67 £57.75 £51.25
England median hourly rate £29.15 £35.96 £37.50
% change year-on-year -18.93% -4.12% +53.06%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing Service Management in the West Midlands.

Daily rate trend for Service Management in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing Service Management in the West Midlands over the 6 months to 2 May 2025.

Daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing Service Management in the West Midlands.

Hourly rate trend for Service Management in the West Midlands

Service Management
Hourly Rate Histogram in the West Midlands

Hourly rate distribution of jobs citing Service Management in the West Midlands over the 6 months to 2 May 2025.

Hourly rate histogram for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +19 31 £645 +43.22% 23
Warwickshire -3 13 £550 - 10
Shropshire - 2 - - 4
Staffordshire - 2 - - 12
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.08%) Confluence
1 2 (4.08%) IIS
1 2 (4.08%) Microsoft Exchange
Applications
1 1 (2.04%) Microsoft Office
Business Applications
1 3 (6.12%) Remedy ITSM
2 1 (2.04%) Oracle EBS R12
2 1 (2.04%) Oracle ERP
2 1 (2.04%) Oracle iProcurement
Cloud Services
1 3 (6.12%) Azure
1 3 (6.12%) Microsoft 365
2 2 (4.08%) AWS
2 2 (4.08%) GCP
3 1 (2.04%) Dynamics 365
3 1 (2.04%) Entra ID
3 1 (2.04%) Nutanix
3 1 (2.04%) OCI
3 1 (2.04%) Power Platform
3 1 (2.04%) SaaS
Communications & Networking
1 2 (4.08%) Intranet
1 2 (4.08%) SAN
2 1 (2.04%) Firewall
Database & Business Intelligence
1 4 (8.16%) NoSQL
1 4 (8.16%) SQL Server
2 2 (4.08%) Elasticsearch
2 2 (4.08%) Oracle Database
2 2 (4.08%) Relational Database
2 2 (4.08%) Tableau
3 1 (2.04%) Oracle BI Publisher
3 1 (2.04%) Oracle Discoverer
3 1 (2.04%) Power BI
Development Applications
1 3 (6.12%) JIRA
2 2 (4.08%) Git
General
1 11 (22.45%) Social Skills
2 6 (12.24%) Legal
3 5 (10.20%) Analytical Skills
3 5 (10.20%) Finance
4 2 (4.08%) Inclusion and Diversity
4 2 (4.08%) Organisational Skills
4 2 (4.08%) Public Sector
5 1 (2.04%) Games
5 1 (2.04%) Law
Job Titles
1 8 (16.33%) Analyst
1 8 (16.33%) Coordinator
2 5 (10.20%) Service Manager
2 5 (10.20%) Support Analyst
3 4 (8.16%) IT Manager
4 3 (6.12%) Applications Manager
4 3 (6.12%) Desktop Analyst
4 3 (6.12%) Desktop Support
4 3 (6.12%) Desktop Support Analyst
4 3 (6.12%) IT Services Manager
5 2 (4.08%) Application Development Manager
5 2 (4.08%) Applications Development Manager
5 2 (4.08%) Data Manager
5 2 (4.08%) Development Manager
5 2 (4.08%) Linux Engineer
5 2 (4.08%) Linux Support
5 2 (4.08%) Linux Support Engineer
5 2 (4.08%) Support Engineer
5 2 (4.08%) Unix Engineer
5 2 (4.08%) Unix Support Engineer
Libraries, Frameworks & Software Standards
1 6 (12.24%) .NET
2 2 (4.08%) HTML
2 2 (4.08%) Middleware
2 2 (4.08%) Web Services
3 1 (2.04%) XML
Miscellaneous
1 4 (8.16%) Management Information System
2 3 (6.12%) Driving Licence
3 2 (4.08%) Distributed Systems
4 1 (2.04%) Analytical Mindset
4 1 (2.04%) CMDB
4 1 (2.04%) Data Centre
4 1 (2.04%) Data Protection Act
4 1 (2.04%) Data Structures
4 1 (2.04%) Legacy Systems
4 1 (2.04%) Onboarding
4 1 (2.04%) Operational Technology
4 1 (2.04%) Product Ownership
4 1 (2.04%) Public Cloud
4 1 (2.04%) SCADA
Operating Systems
1 4 (8.16%) Linux
2 3 (6.12%) Windows
3 2 (4.08%) AIX
3 2 (4.08%) Unix
4 1 (2.04%) Windows 10
Processes & Methodologies
1 24 (48.98%) ITSM
2 23 (46.94%) ITIL
3 9 (18.37%) Change Management
4 8 (16.33%) Continuous Improvement
4 8 (16.33%) Problem-Solving
5 7 (14.29%) Network Monitoring
6 6 (12.24%) Agile
6 6 (12.24%) Customer Service
6 6 (12.24%) Incident Management
6 6 (12.24%) Release Management
6 6 (12.24%) Workflow
7 5 (10.20%) Asset Management
7 5 (10.20%) Stakeholder Management
8 4 (8.16%) Data Analysis
8 4 (8.16%) Infrastructure as Code
8 4 (8.16%) Problem Management
8 4 (8.16%) Risk Management
9 3 (6.12%) Change Advisory Board
9 3 (6.12%) Line Management
9 3 (6.12%) Roadmaps
Programming Languages
1 6 (12.24%) SQL
2 4 (8.16%) JavaScript
3 2 (4.08%) C#
3 2 (4.08%) PowerShell
3 2 (4.08%) Python
4 1 (2.04%) PL/SQL
Qualifications
1 11 (22.45%) Security Cleared
2 6 (12.24%) SC Cleared
3 4 (8.16%) Degree
3 4 (8.16%) DV Cleared
4 2 (4.08%) AWS Certification
4 2 (4.08%) AWS Certified Solutions Architect
4 2 (4.08%) ITIL Certification
4 2 (4.08%) Tableau Certification
5 1 (2.04%) APMP
5 1 (2.04%) CISA
5 1 (2.04%) CISSP
5 1 (2.04%) Microsoft Certification
5 1 (2.04%) Oracle Certification
5 1 (2.04%) SANS
Quality Assurance & Compliance
1 4 (8.16%) SLA
2 2 (4.08%) QA
3 1 (2.04%) Data Quality
3 1 (2.04%) GDPR
System Software
1 10 (20.41%) VMware Infrastructure
2 5 (10.20%) Active Directory
3 2 (4.08%) Docker
Systems Management
1 7 (14.29%) Ansible
1 7 (14.29%) Terraform
2 6 (12.24%) Kubernetes
3 2 (4.08%) Grafana
3 2 (4.08%) SCCM
3 2 (4.08%) Tivoli
3 2 (4.08%) Tivoli Storage Manager
Vendors
1 11 (22.45%) Microsoft
2 10 (20.41%) ServiceNow
2 10 (20.41%) VMware
3 7 (14.29%) Broadcom
4 3 (6.12%) Oracle
4 3 (6.12%) Remedy
5 2 (4.08%) Atlassian
5 2 (4.08%) BMC
5 2 (4.08%) IBM
6 1 (2.04%) Foundry
6 1 (2.04%) Snow