Period
to 17 July 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > West Midlands
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 53 71 47
Rank change year-on-year +18 -24 +25
Contract jobs citing Service Management 183 115 223
As % of all contract IT jobs advertised in the West Midlands 3.54% 2.62% 3.72%
As % of the Processes & Methodologies category 4.24% 3.15% 4.46%
Number of daily rates quoted 101 69 124
West Midlands median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% +28.00%
10th Percentile £218 £231 £200
90th Percentile £575 £550 £501
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 6 6 6
West Midlands median hourly rate £25.50 £16.75 £17.75
Median hourly rate % change year-on-year +52.24% -5.63% -19.32%
10th Percentile £14.20 £9.65 £14.00
90th Percentile £86.00 £26.31 £25.00
England median hourly rate £17.50 £14.63 £14.00
% change year-on-year +19.66% +4.46% -9.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,314 3,648 4,999
As % of all contract IT jobs advertised in the West Midlands 83.41% 83.19% 83.32%
Number of daily rates quoted 2,596 2,285 2,903
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £263 £255 £243
90th Percentile £575 £538 £538
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 194 135 109
West Midlands median hourly rate £15.50 £21.00 £17.95
Median hourly rate % change year-on-year -26.19% +16.99% -20.22%
10th Percentile £11.00 £11.00 £10.73
90th Percentile £35.00 £49.00 £39.10
England median hourly rate £22.25 £25.00 £24.00
% change year-on-year -11.01% +4.17% +11.63%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 17 July 2018.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 17 July 2018.

Contractor hourly rate histogram for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +27 49 £445 +5.33% 5
Birmingham -5 42 £450 - 8
Coventry -16 32 £425 +2.10% 3
Shropshire -10 26 £475 -7.77% 2
Sutton Coldfield - 3 £500 -
Dudley -8 2 £118 -
Wolverhampton -5 1 £325 -16.13%
Staffordshire -7 1 £425 -2.86% 3
Worcestershire - 1 - -
Service Management
England

For the 6 months to 17 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Management.

1 113 (61.75%) ITIL
2 63 (34.43%) ITSM
3 41 (22.40%) Windows
4 40 (21.86%) Microsoft
5 38 (20.77%) Change Management
6 36 (19.67%) Stakeholder Management
6 36 (19.67%) Agile Software Development
7 32 (17.49%) Service Delivery
8 29 (15.85%) BMC
8 29 (15.85%) Service Design
9 28 (15.30%) Active Directory
10 27 (14.75%) Security Cleared
11 25 (13.66%) ITIL V3
11 25 (13.66%) SQL
11 25 (13.66%) Finance
12 22 (12.02%) Analytical Skills
12 22 (12.02%) Problem-Solving
13 21 (11.48%) Degree
13 21 (11.48%) Project Management
14 20 (10.93%) Remedy
14 20 (10.93%) ServiceNow
15 18 (9.84%) Continuous Improvement
15 18 (9.84%) ITIL Certification
16 17 (9.29%) Remedy ITSM
16 17 (9.29%) SC Cleared
17 16 (8.74%) Incident Management
17 16 (8.74%) HTML
18 15 (8.20%) PowerShell
18 15 (8.20%) Office 365
19 14 (7.65%) Windows Server

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.46%) MS Exchange
2 8 (4.37%) SharePoint
3 6 (3.28%) Exchange Server 2010
4 5 (2.73%) Tomcat
5 4 (2.19%) Confluence
6 3 (1.64%) Blackberry Enterprise Server
6 3 (1.64%) IIS
7 1 (0.55%) JBoss
7 1 (0.55%) Oracle Workflow
7 1 (0.55%) Skype for Business
7 1 (0.55%) WebSphere
7 1 (0.55%) WildFly
Applications
1 13 (7.10%) Microsoft Office
2 7 (3.83%) Microsoft Excel
3 4 (2.19%) Microsoft PowerPoint
3 4 (2.19%) MS Visio
Business Applications
1 17 (9.29%) Remedy ITSM
2 1 (0.55%) Dynamics CRM
2 1 (0.55%) Oracle Applications
2 1 (0.55%) Oracle CRM
2 1 (0.55%) SAP SM
Cloud Services
1 15 (8.20%) Office 365
2 13 (7.10%) Microsoft Azure
3 7 (3.83%) SaaS
4 6 (3.28%) IaaS
5 5 (2.73%) PaaS
6 4 (2.19%) OneDrive
7 3 (1.64%) Cloud Computing
8 2 (1.09%) Amazon AWS
8 2 (1.09%) Google Cloud Platform
8 2 (1.09%) Yammer
9 1 (0.55%) Azure Active Directory
9 1 (0.55%) Dynamics 365
9 1 (0.55%) Oracle Service Cloud
Communications & Networking
1 6 (3.28%) Firewall
2 5 (2.73%) LAN
2 5 (2.73%) Skype
3 4 (2.19%) Internet
4 3 (1.64%) Intranet
4 3 (1.64%) SAN
4 3 (1.64%) TCP/IP
4 3 (1.64%) WAN
4 3 (1.64%) Wireless
5 2 (1.09%) Junos
5 2 (1.09%) Unified Communications
5 2 (1.09%) VoIP
5 2 (1.09%) Wi-Fi
6 1 (0.55%) NAS
6 1 (0.55%) SMS
6 1 (0.55%) WLAN
Database & Business Intelligence
1 14 (7.65%) SQL Server
2 4 (2.19%) BusinessObjects
2 4 (2.19%) DB2
2 4 (2.19%) Relational Database
2 4 (2.19%) SAP Data Services
3 3 (1.64%) Data Mining
4 2 (1.09%) MySQL
5 1 (0.55%) Crystal Reports
5 1 (0.55%) Data Warehouse
5 1 (0.55%) QlikView
5 1 (0.55%) SQL Server 2008
5 1 (0.55%) SQL Server Reporting Services
5 1 (0.55%) SQLPlus
Development Applications
1 8 (4.37%) JIRA
2 6 (3.28%) Visual Studio
3 4 (2.19%) Atlassian Bamboo
3 4 (2.19%) Bitbucket
3 4 (2.19%) Jenkins
3 4 (2.19%) Team Foundation Server
4 1 (0.55%) Oracle Forms
General
1 25 (13.66%) Finance
2 10 (5.46%) Retail
3 4 (2.19%) Marketing
4 3 (1.64%) Billing
4 3 (1.64%) Telecoms
5 1 (0.55%) Aerospace
5 1 (0.55%) Automotive
5 1 (0.55%) Manufacturing
Job Titles
1 35 (19.13%) Service Manager
2 27 (14.75%) Analyst
3 17 (9.29%) Developer
4 15 (8.20%) Architect
5 13 (7.10%) Transition Manager
6 12 (6.56%) IT Manager
6 12 (6.56%) IT Services Manager
6 12 (6.56%) Service Analyst
6 12 (6.56%) Service Transition Manager
7 10 (5.46%) Consultant
8 9 (4.92%) Remedy Developer
9 7 (3.83%) Delivery Manager
10 6 (3.28%) Applications Developer
10 6 (3.28%) Applications Specialist
10 6 (3.28%) Business Analyst
10 6 (3.28%) Desktop Support
10 6 (3.28%) Infrastructure Engineer
10 6 (3.28%) Project Manager
10 6 (3.28%) Services Delivery Manager
11 5 (2.73%) Applications Support
Libraries, Frameworks & Software Standards
1 16 (8.74%) HTML
2 12 (6.56%) CSS
3 8 (4.37%) .NET
4 7 (3.83%) XML
5 4 (2.19%) SOAP
6 3 (1.64%) REST
7 2 (1.09%) LDAP
7 2 (1.09%) Middleware
7 2 (1.09%) Software Packaging
8 1 (0.55%) .NET Framework
8 1 (0.55%) ASP.NET
8 1 (0.55%) CAML
8 1 (0.55%) COM
8 1 (0.55%) jQuery
8 1 (0.55%) LINQ
8 1 (0.55%) React
8 1 (0.55%) XSLT
Miscellaneous
1 22 (12.02%) Analytical Skills
2 11 (6.01%) Mobile App
3 9 (4.92%) CMDB
4 8 (4.37%) Management Information System
5 7 (3.83%) Data Centre
5 7 (3.83%) Self-Motivation
5 7 (3.83%) User Experience
6 6 (3.28%) Public Cloud
7 3 (1.64%) AS400
7 3 (1.64%) Greenfield Project
7 3 (1.64%) Virtual Team
8 2 (1.09%) Clustering
8 2 (1.09%) Data Structures
8 2 (1.09%) PKI
9 1 (0.55%) Computer Science
9 1 (0.55%) Driving Licence
9 1 (0.55%) Fat Client
9 1 (0.55%) FMCG
9 1 (0.55%) Private Cloud
9 1 (0.55%) Taxonomies
Operating Systems
1 41 (22.40%) Windows
2 14 (7.65%) Unix
2 14 (7.65%) Windows Server
3 8 (4.37%) Linux
4 5 (2.73%) Windows 10
4 5 (2.73%) Windows Server 2012
5 3 (1.64%) Red Hat Enterprise Linux
5 3 (1.64%) Windows 7
5 3 (1.64%) Windows XP
6 2 (1.09%) Windows Server 2008
7 1 (0.55%) Mac OS X
7 1 (0.55%) MVS
7 1 (0.55%) SUSE
7 1 (0.55%) VMS
7 1 (0.55%) Windows Server 2003
Processes & Methodologies
1 113 (61.75%) ITIL
2 63 (34.43%) ITSM
3 38 (20.77%) Change Management
4 36 (19.67%) Agile Software Development
4 36 (19.67%) Stakeholder Management
5 32 (17.49%) Service Delivery
6 29 (15.85%) Service Design
7 25 (13.66%) ITIL V3
8 22 (12.02%) Problem-Solving
9 21 (11.48%) Project Management
10 18 (9.84%) Continuous Improvement
11 16 (8.74%) Incident Management
12 14 (7.65%) Business Analysis
13 12 (6.56%) DevOps
14 11 (6.01%) Scrum
15 10 (5.46%) Acceptance Criteria
15 10 (5.46%) Disaster Recovery
15 10 (5.46%) Presales
16 9 (4.92%) Decision-Making
16 9 (4.92%) SDLC
Programming Languages
1 25 (13.66%) SQL
2 15 (8.20%) PowerShell
3 12 (6.56%) JavaScript
4 5 (2.73%) C#
5 4 (2.19%) T-SQL
6 2 (1.09%) C
6 2 (1.09%) Java
6 2 (1.09%) Shell Script
7 1 (0.55%) Bash Shell
7 1 (0.55%) PL/SQL
Qualifications
1 27 (14.75%) Security Cleared
2 21 (11.48%) Degree
3 18 (9.84%) ITIL Certification
4 17 (9.29%) SC Cleared
5 11 (6.01%) Computer Science Degree
6 5 (2.73%) ISEB
6 5 (2.73%) ITIL Foundation Certificate
7 3 (1.64%) BPSS Clearance
7 3 (1.64%) DV Cleared
8 2 (1.09%) ISTQB
8 2 (1.09%) PRINCE2 Practitioner
9 1 (0.55%) A+ Certification
9 1 (0.55%) CCNA
9 1 (0.55%) Cisco Certification
9 1 (0.55%) DBS Check
9 1 (0.55%) ISEB Practitioner
9 1 (0.55%) PMI Certification
9 1 (0.55%) PMP
9 1 (0.55%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (7.65%) SLA
2 5 (2.73%) ISO/IEC 20000
3 4 (2.19%) QA
4 3 (1.64%) Data Quality
5 2 (1.09%) COBIT
5 2 (1.09%) Disclosure Scotland
6 1 (0.55%) GDPR
6 1 (0.55%) PMO
6 1 (0.55%) Sarbanes-Oxley
System Software
1 28 (15.30%) Active Directory
2 12 (6.56%) XenApp
3 7 (3.83%) vSphere
4 6 (3.28%) XenDesktop
5 5 (2.73%) Microsoft App-V
5 5 (2.73%) VMware Infrastructure
6 4 (2.19%) Docker
7 2 (1.09%) VMware Server
8 1 (0.55%) Virtual Machines
Systems Management
1 11 (6.01%) SCCM
2 6 (3.28%) Ansible
2 6 (3.28%) BladeLogic
2 6 (3.28%) BMC PATROL
2 6 (3.28%) Puppet
3 5 (2.73%) Tivoli Storage Manager
4 4 (2.19%) HP ALM
4 4 (2.19%) WSUS
5 3 (1.64%) Single Sign-On
6 2 (1.09%) Microsoft Clustering
6 2 (1.09%) Microsoft Intune
6 2 (1.09%) Opscode Chef
7 1 (0.55%) SCOM
7 1 (0.55%) SCOrch
Vendors
1 40 (21.86%) Microsoft
2 29 (15.85%) BMC
3 20 (10.93%) Remedy
3 20 (10.93%) ServiceNow
4 13 (7.10%) Citrix
5 10 (5.46%) VMware
6 9 (4.92%) HP
7 8 (4.37%) Oracle
8 6 (3.28%) AppDynamics
8 6 (3.28%) Cisco
8 6 (3.28%) Dynatrace
8 6 (3.28%) NetApp
8 6 (3.28%) Riverbed
8 6 (3.28%) Splunk
9 5 (2.73%) Capita
9 5 (2.73%) CommVault
9 5 (2.73%) SAP
10 4 (2.19%) Atlassian
11 3 (1.64%) EMC
11 3 (1.64%) Juniper