Period
to 15 December 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 15 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > West Midlands
6 months to
15 Dec 2017
Same period 2016 Same period 2015
Rank 61 54 49
Rank change year-on-year -7 -5 +27
Contract jobs citing Service Management 145 193 170
As % of all contract IT jobs advertised in the West Midlands 2.99% 3.28% 3.37%
As % of the Processes & Methodologies category 3.60% 3.96% 4.23%
Number of daily rates quoted 76 104 97
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +11.11%
10th Percentile £207 £158 £188
90th Percentile £550 £540 £581
England median daily rate £425 £435 £413
% change year-on-year -2.30% +5.45% +7.14%
Number of hourly rates quoted 8 5 9
West Midlands median hourly rate £12.38 £15.43 £13.06
Median hourly rate % change year-on-year -19.74% +18.15% -
10th Percentile £9.61 £12.75 £12.27
90th Percentile £32.55 £21.30 £24.10
England median hourly rate £16.16 £14.50 £17.00
% change year-on-year +11.45% -14.71% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4023 4868 4016
As % of all contract IT jobs advertised in the West Midlands 82.91% 82.72% 79.68%
Number of daily rates quoted 2588 2918 2270
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.07%
10th Percentile £246 £250 £244
90th Percentile £550 £550 £544
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 140 131 179
West Midlands median hourly rate £25.06 £18.39 £20.00
Median hourly rate % change year-on-year +36.27% -8.05% -
10th Percentile £11.74 £10.88 £11.00
90th Percentile £48.75 £42.25 £43.75
England median hourly rate £25.00 £24.44 £22.00
% change year-on-year +2.29% +11.09% +15.79%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 15 December 2017.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 15 December 2017.

Contractor hourly rate histogram for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 15 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 40 £400 -11.06% 9
Warwickshire 0 24 £405 +15.71% 2
Coventry +5 14 £488 +17.23% 1
Shropshire -22 11 £533 +18.33% 6
Dudley +3 10 £350 +250.00%
Solihull +10 8 - - 1
Staffordshire +3 7 £208 -34.13% 2
Herefordshire +7 4 £150 +50.00%
West Bromwich +4 1 £118 -65.19%
Wolverhampton - 1 - -
Halesowen - 1 £425 -
Service Management
England

For the 6 months to 15 December 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 71 (48.97%) ITIL
2 39 (26.90%) Microsoft
3 32 (22.07%) ITSM
4 30 (20.69%) Stakeholder Management
5 29 (20.00%) Service Delivery
6 28 (19.31%) Project Management
6 28 (19.31%) ServiceNow
7 26 (17.93%) Windows
8 22 (15.17%) WAN
9 21 (14.48%) Service Design
10 19 (13.10%) Microsoft Azure
10 19 (13.10%) VMware
11 15 (10.34%) Cisco
11 15 (10.34%) Active Directory
11 15 (10.34%) Linux
11 15 (10.34%) Amazon AWS
11 15 (10.34%) ITIL V3
12 14 (9.66%) Problem Management
12 14 (9.66%) Cisco Certification
12 14 (9.66%) Agile Software Development
13 13 (8.97%) SLA
13 13 (8.97%) Security Cleared
13 13 (8.97%) Office 365
14 12 (8.28%) Network Management
14 12 (8.28%) DevOps
14 12 (8.28%) SC Cleared
14 12 (8.28%) Change Management
15 11 (7.59%) Firewall
15 11 (7.59%) Wireless
15 11 (7.59%) Incident Management

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.21%) SharePoint
2 8 (5.52%) Apache
2 8 (5.52%) Confluence
2 8 (5.52%) Elasticsearch
2 8 (5.52%) Tomcat
3 5 (3.45%) MS Exchange
4 1 (0.69%) Skype for Business
4 1 (0.69%) WebSphere
4 1 (0.69%) WildFly
Applications
1 10 (6.90%) Microsoft Excel
1 10 (6.90%) Microsoft Office
2 4 (2.76%) Microsoft PowerPoint
3 2 (1.38%) Microsoft Project
3 2 (1.38%) MS Visio
Business Applications
1 2 (1.38%) Dynamics CRM
1 2 (1.38%) Remedy ITSM
2 1 (0.69%) Dynamics NAV
2 1 (0.69%) Oracle ERP
2 1 (0.69%) Oracle Financials
2 1 (0.69%) SAP ERP
Cloud Services
1 19 (13.10%) Microsoft Azure
2 15 (10.34%) Amazon AWS
3 13 (8.97%) Office 365
4 8 (5.52%) Amazon CloudWatch
4 8 (5.52%) Amazon EC2
4 8 (5.52%) Amazon ELB
4 8 (5.52%) Amazon S3
4 8 (5.52%) Virtual Private Cloud
5 2 (1.38%) Google Cloud Platform
5 2 (1.38%) PaaS
6 1 (0.69%) Azure Active Directory
6 1 (0.69%) Scribe Online
Communications & Networking
1 22 (15.17%) WAN
2 11 (7.59%) Firewall
2 11 (7.59%) LAN
2 11 (7.59%) MPLS
2 11 (7.59%) Wireless
3 10 (6.90%) DHCP
3 10 (6.90%) DNS
3 10 (6.90%) VPN
4 8 (5.52%) Cisco ASA
4 8 (5.52%) Cisco Nexus
4 8 (5.52%) HTTP
4 8 (5.52%) OpenLDAP
4 8 (5.52%) OpenVPN
4 8 (5.52%) SSH
5 7 (4.83%) Internet
6 6 (4.14%) Wi-Fi
7 5 (3.45%) Unified Communications
8 3 (2.07%) Intrusion Detection
8 3 (2.07%) SMS
9 2 (1.38%) LDAP
Database & Business Intelligence
1 8 (5.52%) Amazon RDS
1 8 (5.52%) PostgreSQL
2 3 (2.07%) SQL Server
3 2 (1.38%) Azure SQL Database
3 2 (1.38%) DB2
3 2 (1.38%) MySQL
4 1 (0.69%) Big Data
4 1 (0.69%) SQL Server Integration Services
Development Applications
1 11 (7.59%) JIRA
2 8 (5.52%) Ant
2 8 (5.52%) Bitbucket
2 8 (5.52%) Git (software)
2 8 (5.52%) Jenkins
2 8 (5.52%) JUnit
2 8 (5.52%) Liquibase
2 8 (5.52%) Maven
2 8 (5.52%) SonarQube
2 8 (5.52%) Sonatype Nexus
3 1 (0.69%) Visual Studio
General
1 9 (6.21%) Finance
2 5 (3.45%) Telecoms
3 3 (2.07%) Banking
4 2 (1.38%) Automotive
4 2 (1.38%) Billing
4 2 (1.38%) Local Government
4 2 (1.38%) Marketing
5 1 (0.69%) Back Office
5 1 (0.69%) Manufacturing
5 1 (0.69%) Retail
5 1 (0.69%) Vietnamese Language
Job Titles
1 28 (19.31%) Analyst
2 22 (15.17%) Service Manager
3 17 (11.72%) Project Manager
4 14 (9.66%) Architect
5 12 (8.28%) Consultant
6 8 (5.52%) Desktop Support
6 8 (5.52%) DevOps Engineer
6 8 (5.52%) Network Specialist
6 8 (5.52%) Service Analyst
6 8 (5.52%) Technical Specialist
7 7 (4.83%) IT Manager
7 7 (4.83%) ITIL Manager
8 6 (4.14%) Business Analyst
8 6 (4.14%) Delivery Manager
8 6 (4.14%) ITIL Service Manager
8 6 (4.14%) Support Engineer
9 5 (3.45%) 2nd Line Support
9 5 (3.45%) Service Desk Analyst
9 5 (3.45%) ServiceNow Consultant
9 5 (3.45%) Technical Manager
Libraries, Frameworks & Software Standards
1 9 (6.21%) REST
2 8 (5.52%) Elastic Stack
2 8 (5.52%) MCollective
3 3 (2.07%) .NET
4 1 (0.69%) AngularJS
4 1 (0.69%) Apache Flex
4 1 (0.69%) CSS
4 1 (0.69%) EDIFACT
4 1 (0.69%) HTML
4 1 (0.69%) JSON
4 1 (0.69%) Oracle Fusion
4 1 (0.69%) Web Services
Miscellaneous
1 11 (7.59%) Analytical Skills
2 8 (5.52%) Linux Command Line
2 8 (5.52%) Management Information System
3 7 (4.83%) Data Centre
4 4 (2.76%) Greenfield Project
5 3 (2.07%) Mainframe
5 3 (2.07%) NHS
5 3 (2.07%) Public Cloud
6 2 (1.38%) Data Structures
6 2 (1.38%) Fat Client
6 2 (1.38%) Thin Client
6 2 (1.38%) Wiki
7 1 (0.69%) Client/Server
7 1 (0.69%) CMDB
7 1 (0.69%) PKI
7 1 (0.69%) PMI
7 1 (0.69%) STB
Operating Systems
1 26 (17.93%) Windows
2 15 (10.34%) Linux
3 8 (5.52%) CentOS
4 7 (4.83%) Windows 10
4 7 (4.83%) Windows Server
5 5 (3.45%) Windows 7
6 4 (2.76%) Red Hat Enterprise Linux
6 4 (2.76%) Windows Server 2012
7 3 (2.07%) Unix
7 3 (2.07%) Windows Server 2008
8 2 (1.38%) zOS
9 1 (0.69%) Apple iOS
Processes & Methodologies
1 71 (48.97%) ITIL
2 32 (22.07%) ITSM
3 30 (20.69%) Stakeholder Management
4 29 (20.00%) Service Delivery
5 28 (19.31%) Project Management
6 21 (14.48%) Service Design
7 15 (10.34%) ITIL V3
8 14 (9.66%) Agile Software Development
8 14 (9.66%) Problem Management
9 12 (8.28%) Change Management
9 12 (8.28%) DevOps
9 12 (8.28%) Network Management
10 11 (7.59%) Incident Management
11 10 (6.90%) Continuous Delivery
11 10 (6.90%) Statistics
12 9 (6.21%) Coaching
12 9 (6.21%) Validation
12 9 (6.21%) Workflow
13 8 (5.52%) Migration
13 8 (5.52%) Scrum
Programming Languages
1 9 (6.21%) Java
2 8 (5.52%) Bash Shell
2 8 (5.52%) Groovy
2 8 (5.52%) SQL
3 2 (1.38%) C#
3 2 (1.38%) VBA
4 1 (0.69%) C
4 1 (0.69%) JavaScript
4 1 (0.69%) PowerShell
4 1 (0.69%) Progress 4GL
Qualifications
1 14 (9.66%) Cisco Certification
2 13 (8.97%) Security Cleared
3 12 (8.28%) SC Cleared
4 7 (4.83%) Microsoft Certification
5 6 (4.14%) CCIE
5 6 (4.14%) CCNP
5 6 (4.14%) Degree
6 5 (3.45%) ITIL Certification
7 4 (2.76%) CISSP
7 4 (2.76%) ITIL Foundation Certificate
7 4 (2.76%) MCSE
8 3 (2.07%) APMP
8 3 (2.07%) CCNA
8 3 (2.07%) Check Point Certification
8 3 (2.07%) MCITP
8 3 (2.07%) VMware Certified Professional (VCP)
9 2 (1.38%) JNCIA
9 2 (1.38%) MCTS
9 2 (1.38%) RHCE
10 1 (0.69%) MCSA
Quality Assurance & Compliance
1 13 (8.97%) SLA
2 6 (4.14%) ISO/IEC 20000
3 4 (2.76%) COBIT
4 2 (1.38%) Sarbanes-Oxley
5 1 (0.69%) ISO 9001
5 1 (0.69%) ISO/IEC 27001
5 1 (0.69%) QA
System Software
1 15 (10.34%) Active Directory
2 9 (6.21%) Virtual Machines
3 8 (5.52%) Docker
3 8 (5.52%) Postfix
3 8 (5.52%) Squid
3 8 (5.52%) vCloud
4 7 (4.83%) VMware Infrastructure
5 2 (1.38%) BitLocker
5 2 (1.38%) Microsoft Virtual Server
5 2 (1.38%) RACF
5 2 (1.38%) Terminal Server
5 2 (1.38%) Virtual Servers
5 2 (1.38%) XenApp
6 1 (0.69%) VMware ESXi
6 1 (0.69%) vSphere
Systems Management
1 8 (5.52%) Ansible
1 8 (5.52%) Docker Swarm
1 8 (5.52%) Kibana
1 8 (5.52%) Kubernetes
1 8 (5.52%) logstash
1 8 (5.52%) Puppet
1 8 (5.52%) Rancher
1 8 (5.52%) Rsyslog
1 8 (5.52%) Sysdig
1 8 (5.52%) Terraform
1 8 (5.52%) ZABBIX
2 5 (3.45%) Tivoli Storage Manager
3 3 (2.07%) SCCM
4 2 (1.38%) Opscode Chef
4 2 (1.38%) WSUS
5 1 (0.69%) MOM
5 1 (0.69%) Netcool
Vendors
1 39 (26.90%) Microsoft
2 28 (19.31%) ServiceNow
3 19 (13.10%) VMware
4 15 (10.34%) Cisco
5 10 (6.90%) Citrix
6 8 (5.52%) Sonatype
7 7 (4.83%) Oracle
8 5 (3.45%) BMC
8 5 (3.45%) Capita
8 5 (3.45%) IBM
9 4 (2.76%) SAP
10 3 (2.07%) Blue Coat
10 3 (2.07%) CheckPoint
10 3 (2.07%) F5
10 3 (2.07%) Fortinet
10 3 (2.07%) McAfee
11 2 (1.38%) Google
11 2 (1.38%) JD Edwards
11 2 (1.38%) Remedy
11 2 (1.38%) Symantec