The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / West Midlands
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 73 44 53
Rank change year-on-year -29 +9  
Contract jobs citing Service Management 42 108 75
As % of all contract IT jobs advertised in the West Midlands 2.07% 3.59% 3.09%
As % of the Processes & Methodologies category 2.49% 4.34% 3.99%
Number of daily rates quoted 25 60 46
Median daily rate £400 £350 £313
Median daily rate % change year-on-year +14.28% +12.00%  
90% offered a daily rate of more than £238 £140 £140
10% offered a daily rate of more than £508 £500 £525
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 0 3 6
Median hourly rate - £25.00 £22.50
Median hourly rate % change year-on-year - +11.11%  
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
West Midlands
Contract job vacancies with a requirement for process and methodology skills 1689 2489 1879
As % of all contract IT job vacancies advertised in the West Midlands 83.28% 82.75% 77.29%
Number of daily rates quoted 1004 1484 1183
Median daily rate £404 £400 £375
Median daily rate % change year-on-year +0.93% +6.66%  
90% offered a daily rate of more than £275 £250 £250
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 73 53 79
Median hourly rate £28.00 £25.00 £25.00
Median hourly rate % change year-on-year +12.00% -  
90% offered a hourly rate of more than £12.80 £13.00 £15.00
10% offered a hourly rate of more than £52.50 £42.15 £42.50
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

Service Management
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the West Midlands.

Contractor daily rate trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Management in the West Midlands over the 3 months to 22 June 2017.

Contractor daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the West Midlands.

Contractor hourly rate trend for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -9 12 £448 +8.48% 3
Warwickshire +1 5 £363 +18.36% 2
Shropshire -2 5 £470 +27.02%
Solihull +14 4 - -
Coventry +12 3 £350 -27.46% 12
Staffordshire -4 2 £319 -1.92% 3
Dudley +3 1 - - 1
Wolverhampton - 1 £388 -
Service Management
England

For the 6 months to 22 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 70 (62.50%) ITIL
2 29 (25.89%) Microsoft
3 26 (23.21%) Finance
4 24 (21.43%) Service Delivery
5 23 (20.54%) Project Management
6 21 (18.75%) Analytical Skills
7 19 (16.96%) Active Directory
8 17 (15.18%) Migration
8 17 (15.18%) Agile Software Development
9 16 (14.29%) Windows
9 16 (14.29%) Management Information System
10 15 (13.39%) ITIL Certification
11 13 (11.61%) ITSM
11 13 (11.61%) Problem Management
11 13 (11.61%) ServiceNow
12 12 (10.71%) ITIL V3
13 11 (9.82%) Change Management
13 11 (9.82%) Cisco
13 11 (9.82%) Business Intelligence
13 11 (9.82%) PRINCE2
13 11 (9.82%) Degree
13 11 (9.82%) Security Cleared
14 10 (8.93%) Enterprise Architecture
14 10 (8.93%) Programme Management
15 9 (8.04%) Data Management
15 9 (8.04%) Incident Management
15 9 (8.04%) Microsoft Office
15 9 (8.04%) Data Modelling
15 9 (8.04%) Data Centre
16 8 (7.14%) SDLC

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.25%) MS Exchange
2 4 (3.57%) Exchange Server 2010
3 3 (2.68%) Blackberry Enterprise Server
3 3 (2.68%) Exchange Server 2007
3 3 (2.68%) Oracle Workflow
3 3 (2.68%) SharePoint
4 2 (1.79%) CMS
4 2 (1.79%) Drupal
4 2 (1.79%) Skype for Business
5 1 (0.89%) Exchange Server 2003
5 1 (0.89%) IIS
5 1 (0.89%) Oracle SOA Suite
5 1 (0.89%) WebLogic
5 1 (0.89%) WebSphere
5 1 (0.89%) WildFly
Applications
1 9 (8.04%) Microsoft Office
2 3 (2.68%) Microsoft Excel
3 2 (1.79%) Microsoft PowerPoint
3 2 (1.79%) MS Visio
Business Applications
1 3 (2.68%) Oracle Applications
2 2 (1.79%) Remedy ITSM
3 1 (0.89%) Dynamics CRM
3 1 (0.89%) JDE EnterpriseOne
3 1 (0.89%) Oracle EBS
3 1 (0.89%) Oracle ERP
3 1 (0.89%) Oracle Financials
3 1 (0.89%) SAP Oil and Gas
Cloud Services
1 4 (3.57%) Amazon AWS
1 4 (3.57%) Office 365
2 3 (2.68%) Microsoft Azure
3 2 (1.79%) SaaS
4 1 (0.89%) IaaS
Communications & Networking
1 6 (5.36%) LAN
2 5 (4.46%) WAN
3 4 (3.57%) Skype
3 4 (3.57%) VoIP
4 3 (2.68%) LDAP
5 2 (1.79%) DHCP
5 2 (1.79%) DNS
5 2 (1.79%) Network Security
5 2 (1.79%) WebEx
6 1 (0.89%) Cisco IOS
6 1 (0.89%) Firewall
6 1 (0.89%) HTTPS
6 1 (0.89%) Intranet
6 1 (0.89%) IP Telephony
6 1 (0.89%) Remote Desktop
6 1 (0.89%) SAN
6 1 (0.89%) SSL
6 1 (0.89%) Wi-Fi
6 1 (0.89%) WLAN
Database & Business Intelligence
1 4 (3.57%) EDRMS
2 3 (2.68%) Data Warehouse
2 3 (2.68%) SQLPlus
3 2 (1.79%) Oracle Discoverer
3 2 (1.79%) Oracle Reports
4 1 (0.89%) MySQL
4 1 (0.89%) Oracle BI EE
Development Applications
1 6 (5.36%) Team Foundation Server
2 3 (2.68%) Oracle Forms
3 1 (0.89%) MSI
General
1 26 (23.21%) Finance
2 6 (5.36%) Manufacturing
3 3 (2.68%) Back Office
3 3 (2.68%) Banking
3 3 (2.68%) Investment Banking
3 3 (2.68%) Telecoms
4 2 (1.79%) Legal
4 2 (1.79%) Marketing
5 1 (0.89%) Automotive
5 1 (0.89%) Electronics
5 1 (0.89%) Local Government
5 1 (0.89%) Retail
Job Titles
1 19 (16.96%) Analyst
2 18 (16.07%) Service Manager
3 14 (12.50%) Architect
4 12 (10.71%) Service Analyst
4 12 (10.71%) Transition Manager
5 11 (9.82%) Service Desk Analyst
6 9 (8.04%) Project Manager
7 8 (7.14%) Service Transition Manager
8 6 (5.36%) Head of Support
9 5 (4.46%) Applications Support
9 5 (4.46%) Change Manager
9 5 (4.46%) Delivery Manager
9 5 (4.46%) Developer
9 5 (4.46%) Head of Applications
9 5 (4.46%) Incident Manager
9 5 (4.46%) Junior
9 5 (4.46%) Junior Project Manager
10 4 (3.57%) Infrastructure Engineer
10 4 (3.57%) Network Architect
10 4 (3.57%) Problem Manager
Libraries, Frameworks & Software Standards
1 5 (4.46%) .NET
2 3 (2.68%) Web Services
3 2 (1.79%) CSS
3 2 (1.79%) HTML
4 1 (0.89%) .NET Framework
4 1 (0.89%) AngularJS
4 1 (0.89%) J2EE
4 1 (0.89%) Middleware
4 1 (0.89%) Oracle Fusion
4 1 (0.89%) Twitter Bootstrap
4 1 (0.89%) XML
4 1 (0.89%) XML Schema
4 1 (0.89%) XSLT
Miscellaneous
1 21 (18.75%) Analytical Skills
2 16 (14.29%) Management Information System
3 9 (8.04%) Data Centre
4 6 (5.36%) User Experience
5 5 (4.46%) Video Conferencing
6 4 (3.57%) CMDB
6 4 (3.57%) Computer Science
7 3 (2.68%) Driving Licence
7 3 (2.68%) Handset
7 3 (2.68%) Virtual Team
8 2 (1.79%) Blackberry
8 2 (1.79%) Data Structures
8 2 (1.79%) Mainframe
8 2 (1.79%) Private Cloud
9 1 (0.89%) AS400
9 1 (0.89%) Client/Server
9 1 (0.89%) Fat Client
9 1 (0.89%) RSA SecurID
9 1 (0.89%) Thin Client
9 1 (0.89%) Wiki
Operating Systems
1 16 (14.29%) Windows
2 7 (6.25%) Windows Server
3 3 (2.68%) Linux
3 3 (2.68%) Unix
3 3 (2.68%) Windows 7
4 2 (1.79%) Windows Server 2008
5 1 (0.89%) Android
5 1 (0.89%) HPUX
5 1 (0.89%) Mac OS X
5 1 (0.89%) MVS
5 1 (0.89%) Solaris
5 1 (0.89%) Windows 8
5 1 (0.89%) Windows Server 2003
5 1 (0.89%) Windows Server 2012
5 1 (0.89%) Windows XP
Processes & Methodologies
1 70 (62.50%) ITIL
2 24 (21.43%) Service Delivery
3 23 (20.54%) Project Management
4 17 (15.18%) Agile Software Development
4 17 (15.18%) Migration
5 13 (11.61%) ITSM
5 13 (11.61%) Problem Management
6 12 (10.71%) ITIL V3
7 11 (9.82%) Business Intelligence
7 11 (9.82%) Change Management
7 11 (9.82%) PRINCE2
8 10 (8.93%) Enterprise Architecture
8 10 (8.93%) Programme Management
9 9 (8.04%) Data Management
9 9 (8.04%) Data Modelling
9 9 (8.04%) Incident Management
10 8 (7.14%) Information Assurance
10 8 (7.14%) SDLC
10 8 (7.14%) Service Design
11 7 (6.25%) Stakeholder Engagement
Programming Languages
1 8 (7.14%) Java
2 6 (5.36%) SQL
3 4 (3.57%) Python
3 4 (3.57%) Ruby
3 4 (3.57%) Scala
4 3 (2.68%) C
4 3 (2.68%) PL/SQL
5 2 (1.79%) PowerShell
6 1 (0.89%) JavaScript
6 1 (0.89%) Perl
6 1 (0.89%) Shell Script
6 1 (0.89%) VBA
6 1 (0.89%) XPath
Qualifications
1 15 (13.39%) ITIL Certification
2 11 (9.82%) Degree
2 11 (9.82%) Security Cleared
3 8 (7.14%) SC Cleared
4 4 (3.57%) CCNA
4 4 (3.57%) Cisco Certification
4 4 (3.57%) JNCIA
5 3 (2.68%) DV Cleared
5 3 (2.68%) Microsoft Certification
6 2 (1.79%) BPSS Clearance
6 2 (1.79%) Computer Science Degree
6 2 (1.79%) MCITP
6 2 (1.79%) MCTS
6 2 (1.79%) MOS
6 2 (1.79%) PMI Certification
6 2 (1.79%) PMP
7 1 (0.89%) A+ Certification
7 1 (0.89%) MCP
7 1 (0.89%) MCSE
Quality Assurance & Compliance
1 8 (7.14%) SLA
2 6 (5.36%) Disclosure Scotland
3 2 (1.79%) QA
4 1 (0.89%) ISO/IEC 20000
System Software
1 19 (16.96%) Active Directory
2 4 (3.57%) vSphere
2 4 (3.57%) XenApp
3 2 (1.79%) BitLocker
3 2 (1.79%) Terminal Server
4 1 (0.89%) Microsoft App-V
4 1 (0.89%) RACF
4 1 (0.89%) Virtual Desktop
Systems Management
1 4 (3.57%) SCCM
2 2 (1.79%) WSUS
3 1 (0.89%) BMC PATROL
Vendors
1 29 (25.89%) Microsoft
2 13 (11.61%) ServiceNow
3 11 (9.82%) Cisco
4 8 (7.14%) Citrix
4 8 (7.14%) EMC
5 7 (6.25%) Oracle
6 5 (4.46%) VMware
7 4 (3.57%) CommVault
7 4 (3.57%) NetApp
7 4 (3.57%) SevOne
8 3 (2.68%) HP
8 3 (2.68%) Remedy
9 2 (1.79%) BMC
10 1 (0.89%) CA
10 1 (0.89%) Dell
10 1 (0.89%) IBM
10 1 (0.89%) Informatica
10 1 (0.89%) JD Edwards
10 1 (0.89%) McAfee
10 1 (0.89%) Toshiba
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Rate: Market Rate
Posted: 5 days ago