Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Staffordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Staffordshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 95 87 89
Rank change year-on-year -8 +2 +9
Permanent jobs citing Service Management 7 22 21
As % of all permanent IT jobs advertised in Staffordshire 0.58% 1.79% 1.75%
As % of the Processes & Methodologies category 0.67% 1.94% 1.97%
Number of salaries quoted 7 23 16
Staffordshire median annual salary £29,500 £40,000 £25,000
Median salary % change year-on-year -26.25% +60.00% -28.57%
10th Percentile £21,250 £20,500 £18,500
90th Percentile £48,600 £57,500 £51,875
West Midlands median annual salary £45,000 £42,765 £48,375
% change year-on-year +5.23% -11.60% -3.25%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Staffordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Staffordshire
Permanent vacancies with a requirement for process or methodology skills 1044 1133 1068
As % of all permanent IT jobs advertised in Staffordshire 86.78% 92.41% 89.15%
Number of salaries quoted 845 999 936
Staffordshire median annual salary £37,500 £37,500 £36,625
Median salary % change year-on-year - +2.39% +1.74%
10th Percentile £22,000 £23,200 £23,125
90th Percentile £60,150 £57,500 £55,000
West Midlands median annual salary £40,000 £40,000 £40,000

Service Management
Job Vacancy Trend in Staffordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for Service Management in Staffordshire

Service Management
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Staffordshire.

Salary trend for Service Management in Staffordshire

Service Management
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing Service Management in Staffordshire over the 6 months to 20 November 2017.

Salary histogram for Service Management in Staffordshire

Service Management
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Staffordshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent +21 3 £22,500 -7.22% 1
Lichfield -1 2 £39,750 +13.57%
Uttoxeter - 1 £44,000 -
Service Management
West Midlands

For the 6 months to 20 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Staffordshire region with a requirement for Service Management.

1 4 (57.14%) ITIL
2 3 (42.86%) ITSM
2 3 (42.86%) Incident Management
3 2 (28.57%) ISO/IEC 27001
3 2 (28.57%) Vulnerability Management
3 2 (28.57%) Information Security
3 2 (28.57%) Penetration Testing
3 2 (28.57%) Data Privacy
3 2 (28.57%) Kalman Filter
3 2 (28.57%) Line Management
3 2 (28.57%) Email Filtering
3 2 (28.57%) GDPR
3 2 (28.57%) Cyber Essentials
3 2 (28.57%) Management Information System
3 2 (28.57%) Legal
3 2 (28.57%) Project Management
4 1 (14.29%) SC Cleared
4 1 (14.29%) Security Cleared
4 1 (14.29%) VMware Infrastructure
4 1 (14.29%) Git (software)
4 1 (14.29%) Team Foundation Server
4 1 (14.29%) Test Automation
4 1 (14.29%) Windows 7
4 1 (14.29%) Microsoft Azure
4 1 (14.29%) Amazon AWS
4 1 (14.29%) PaaS
4 1 (14.29%) WebCenter
4 1 (14.29%) ITIL V3
4 1 (14.29%) Root Cause Analysis
4 1 (14.29%) Service Delivery

Service Management
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) MS Exchange
Applications
1 1 (14.29%) Microsoft Office
Cloud Services
1 1 (14.29%) Amazon AWS
1 1 (14.29%) Google Cloud Platform
1 1 (14.29%) Microsoft Azure
1 1 (14.29%) PaaS
Communications & Networking
1 1 (14.29%) LAN
1 1 (14.29%) TCP/IP
1 1 (14.29%) WAN
Database & Business Intelligence
1 1 (14.29%) Oracle Database
Development Applications
1 1 (14.29%) Git (software)
1 1 (14.29%) Team Foundation Server
General
1 2 (28.57%) Legal
2 1 (14.29%) Manufacturing
Job Titles
1 2 (28.57%) Analyst
1 2 (28.57%) Information Security Engineer
1 2 (28.57%) Security Engineer
2 1 (14.29%) 1st Line Service Desk Analyst
2 1 (14.29%) 2nd Line Engineer
2 1 (14.29%) 2nd Line Support
2 1 (14.29%) 2nd Line Support Engineer
2 1 (14.29%) Customer Analyst
2 1 (14.29%) DevOps Engineer
2 1 (14.29%) Operations Engineer
2 1 (14.29%) Service Analyst
2 1 (14.29%) Service Desk Analyst
2 1 (14.29%) Service Desk Engineer
2 1 (14.29%) Support Engineer
Libraries, Frameworks & Software Standards
1 1 (14.29%) WebCenter
Miscellaneous
1 2 (28.57%) Management Information System
2 1 (14.29%) Driving Licence
Operating Systems
1 1 (14.29%) Windows
1 1 (14.29%) Windows 7
1 1 (14.29%) Windows 8
Processes & Methodologies
1 4 (57.14%) ITIL
2 3 (42.86%) Incident Management
2 3 (42.86%) ITSM
3 2 (28.57%) Data Privacy
3 2 (28.57%) Email Filtering
3 2 (28.57%) Information Security
3 2 (28.57%) Kalman Filter
3 2 (28.57%) Line Management
3 2 (28.57%) Penetration Testing
3 2 (28.57%) Project Management
3 2 (28.57%) Vulnerability Management
4 1 (14.29%) Collaborative Working
4 1 (14.29%) Continuous Delivery
4 1 (14.29%) Continuous Integration
4 1 (14.29%) DevOps
4 1 (14.29%) ITIL V3
4 1 (14.29%) Kanban
4 1 (14.29%) Microservices
4 1 (14.29%) Problem Management
4 1 (14.29%) Root Cause Analysis
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 1 (14.29%) Microsoft Certification
1 1 (14.29%) SC Cleared
1 1 (14.29%) Security Cleared
Quality Assurance & Compliance
1 2 (28.57%) Cyber Essentials
1 2 (28.57%) GDPR
1 2 (28.57%) ISO/IEC 27001
2 1 (14.29%) ISO/IEC 20000
System Software
1 1 (14.29%) Active Directory
1 1 (14.29%) Docker
1 1 (14.29%) VMware Infrastructure
Systems Management
1 1 (14.29%) Kubernetes
1 1 (14.29%) Terraform
Vendors
1 1 (14.29%) Google
1 1 (14.29%) Microsoft
1 1 (14.29%) Oracle
1 1 (14.29%) VMware