1 to 25 of 40 Service Management Jobs in the West Midlands

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services ...

client is seeking a highly motivated and experienced Project Manager to lead the implementation of ServiceNow Now Assist across ITSM, IT Operations Management (ITOM), and Control Tower workflows . This pivotal role will be responsible for driving the successful adoption and integration of AI-powered capabilities to enhance … Service Management processes, optimize IT operations, centralize monitoring, improve operational efficiency, and deliver superior user experiences . The successful candidate will be a seasoned project manager with a strong understanding of ITSM and ITOM principles, a proven track record in delivering complex ServiceNow-based solutions, and a keen ...

Service Design & Transition Manager Location: Telford Hybrid (2 days onsite per month) Day Rate: Up to £490/day inside IR35 Clearance: Active SC Clearance required Sector: Public Sector Overview We are looking for a Service Design & Transition Manager to support end-to-end service design … into live service. You will work closely with project, technical, and support teams to identify operational risks, develop support models, and ensure governance and service readiness standards are met before go-live. Key Responsibilities Develop support models, service diagrams, and operational documentation for new services Ensure application ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is up to £35,500 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery ...

they need. We are the national gas network, providing secure energy to power Britain, achieve net‐zero, and maintain our industrial competitiveness. As a Service Management Analyst, you will support our growing portfolio of services. In this role, you will be part of a proactive, business‐focused team … ensuring IT services consistently meet organisational needs through effective ITSM practices, performance management, and strong stakeholder and supplier relationships. Working both independently and collaboratively, you will help maintain the stability, reliability, and continuous improvement of a range of IT services, including third‐party and internally managed solutions. This hands ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles … ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Team Leader to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support … roles and is now ready to step into or grow within management. The Role As Technical Service Desk Team Leader, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across ...

Line Support Engineer – Stoke-on-Trent We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex … environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You’ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch ...

Sunday 24th May 2026 About the job This role will work with in the within the Digital and Data Directorate within the Delivery and Service Management Team. You will lead multi-disciplinary and matrix managed teams across Tech Services specifically in Infrastructure and User Services. You will support … comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options ...

Service Administrator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Administrator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this … workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The r ole As a Service Administrator you will be responsible for ensuring the efficient scheduling and deployment ...

Service Design Lead Tachbrook Park, Warwick Permanent, Full-time, HybridSalary: Up to £75,000 (Dependent on experience) We’re looking for a Service Design Lead to play a critical role in shaping how our Apps & Platforms services are designed, transitioned, and continuously improved. This is a high-impact … architectural, security, and operational standards . You’ll sit at the heart of our Architecture & Design governance , working closely with Suppliers, Solution Architects and Service Owners to ensure services are continuously improved and risks are managed What you’ll be doing Lead service design and transition assurance across ...

take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department Set clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations ...

National-Gas is seeking a Service Management Analyst to oversee IT service delivery and manage vendor relationships. The role involves driving adherence to ITSM processes, performance management, and continuous improvement in a collaborative environment. The ideal candidate will have strong skills in stakeholder management ...

Umbrella Our leading financial services client is undergoing an exciting digital transformation, and to strengthen their security posture, they're launching a dedicated Patch Management service and implementing Ivanti as their enterprise tool to manage OS and third-party vulnerabilities across the IT estate. This … technical role - to support the Patch Coordination Manager in setting up the service, utilising the new enterprise tool (Ivanti), creating processes and other governance. Deliverables: Deliverable 1: To support setting up patching service Deliverable 2: Negotiating patching schedules with internal and external stakeholders Deliverable 3: Managing ongoing patching ...

Umbrella Our leading financial services client is undergoing an exciting digital transformation, and to strengthen their security posture, they're launching a dedicated Patch Management service and implementing Ivanti as their enterprise tool to manage OS and third-party vulnerabilities across the IT estate. This … technical role - to support the Patch Coordination Manager in setting up the service, utilising the new enterprise tool (Ivanti), creating processes and other governance. Deliverables: Deliverable 1: To support setting up patching service Deliverable 2: Negotiating patching schedules with internal and external stakeholders Deliverable 3: Managing ongoing patching ...

maintain RAID/action logs, and ensure follow-through across multiple stakeholder groups. Candidate Profile Strong project coordination/PM experience ideally in infrastructure, service management or testing/ops-heavy programmes. Familiarity with testing/defect management, operational readiness, and service management concepts (CMDB ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/… Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working hours ...

workplace solutions company.The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The role As a Dispatch Coordinator you will be responsible for ensuring the efficient scheduling and deployment of field engineers … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The candidate ...

Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You’ll join a stable, growing organisation where technology is central … Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption. Manage relationships with key technology vendors and service providers, ensuring performance against contracts ...

timely manner to minimise downtime. Troubleshoot areas of poor performance and identify an effective resolution. Contribute to the planning and testing of the IT service plans. Support the activities of problem, change and release management. Assist with the transition of applications. Support stakeholders and share best practice methods What … looking for: Experience supporting one or more business critical SAAS applications (Software as a service). Understanding of incident, problem, change and release management processes. Knowledge of the ITIL Service Management framework. Stakeholder management skills. Knowledge of key applications, including Workday is desirable Ongoing training ...

timely manner to minimise downtime. Troubleshoot areas of poor performance and identify an effective resolution. Contribute to the planning and testing of the IT service plans. Support the activities of problem, change and release management. Assist with the transition of applications. Support stakeholders and share best practice methods What … looking for: Experience supporting one or more business critical SAAS applications (Software as a service). Understanding of incident, problem, change and release management processes. Knowledge of the ITIL Service Management framework. Stakeholder management skills. Knowledge of key applications, including Workday is desirable Ongoing training ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

Basis and SAP HANA administration support Support SAP HANA database operations , including monitoring, basic tuning, and troubleshooting Assist with system patching, updates, and transport management across SAP environments Support system security , including user administration, roles/authorisations (with guidance), and compliance requirements Monitor system performance, capacity, and availability, escalating … issues where appropriate Support backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience Requirements Around 24 years experience ...

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

automated reporting by acting as the first point of contact for HR system queries, troubleshooting, and guiding staff on system functionality, process Improvement, vendor management and compliance with data protection and security standards. Essential skills: • 3–5 years’ experience in systems administration, IT engineering, or advanced support roles. • Experience … with implementing and maintaining HR information systems. (e.g., Sage People, PeopleSoft, Workday, SAP SuccessFactors) • Experience in Learning Management Systems (e.g. Learn Amp or similar enterprise systems). Experience working with major HRIS platforms, LMS, Recruitment, Payroll and Onboarding systems. • Expertise in setting up user roles, permissions, and automated workflows ...