1 to 25 of 41 Service Management Jobs in the West Midlands

Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are not just gathering requirements—you are the \"super BA\" acting as the essential link between business needs and the full power of the ServiceNow … role is 100% remote for candidates based in the UK, Hungary, or Poland. What You'll Do (Responsibilities) In this role, you will: Requirements Management: Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation. You will capture and simplify business requirements ...

Service Delivery Manager Contract: Full-time, Permanent Location: Birmingham (Hybrid working, 3-days on-site) Salary: Up to £65,000 per annum Lead the Transformation of IT Service Delivery at Dignity At Dignity, technology plays a vital role in supporting families at every stage of their journey. … looking for an experienced IT Service Delivery Manager to modernise and elevate our IT support services, ensuring our colleagues across the UK receive a reliable, responsive, and customer-focused technology experience. This is a highly visible leadership role where you'll take ownership of service performance, lead ...

About the job. National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance and availability … data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports both road users and operational teams to remain reliable, resilient ...

Modern Workplace Manager End User Computing, Intune, SCCM, Digital workplace tools and collaboration platforms M365 and beyond, Identity and access management Entra ID, Endpoint security and compliance Defender and Purview, End user data management Purview, M365 workload management, SharePoint, OneDrive for Business, Teams, Exchange, Power Platform … Viva, Service management frameworks e.g. ITIL, Lean, Agile. Looking for an experienced workplace manager to take responsibility Modern Work and EUC landscape. You will be responsible for delivery, performance, and continuous improvements. With responsibility for EUC, digital tools, devices, and workplace services. At the forefront, the environment must ...

main sectors:First sector: ISO Standards - which includes:ISO ImplementationISO ConsultationISO CertificationSecond sector: Software DevelopmentDeveloping applications for all technologies and platformsCustomer Relationship Management System (CRM),Learning Management System (LMS),Document Management System (DMS),Service Desk Plus (SDP),Service Management Systems (SMS),Business Continuity Management Systems (BCMS),Information Security Management Systems (ISMS),Provisioning systems, Billing systems, Business Support Systems, Operating Support Systems, Decision Support Systems, etc.Job DescriptionWe are looking for reseler companies (partners), who have prebuilt database of customers, or who can find and generate new clients and projects.Partnership companies will be responsible ...

main sectors:First sector: ISO Standards - which includes:ISO ImplementationISO ConsultationISO CertificationSecond sector: Software DevelopmentDeveloping applications for all technologies and platformsCustomer Relationship Management System (CRM),Learning Management System (LMS),Document Management System (DMS),Service Desk Plus (SDP),Service Management Systems (SMS),Business Continuity Management Systems (BCMS),Information Security Management Systems (ISMS),Provisioning systems, Billing systems, Business Support Systems, Operating Support Systems, Decision Support Systems, etc.Job DescriptionWe are looking for reseller companies (partners), who have prebuilt database of customers, or who can find and generate new clients and projects.Partnership companies will be responsible ...

Manager Workplace is responsible for the design, delivery, operation and performance of Workplace and End User Computing services. This role owns availability, resilience and service quality across digital workplace platforms and leads supplier delivery in a complex multi vendor environment. The post sits within IT Platforms and Operations … provides technical leadership across end user compute, digital workspace and meeting room technologies, ensuring services meet business needs, security requirements and agreed service standards. Key Responsibilities Own the design, operation and performance of Workplace and EUC platforms Lead delivery and ongoing improvement of end user compute, digital workspace ...

Title: Service Now Trainer Rate: £386 per day inside ir35 Location: Hybrid/Remote - Some travel to London required IR35 Status: PAYE via Umbrella company only Candidates must be willing and eligible to gain SC security clearance for this role Job Description We are seeking a ServiceNow Trainer … business champions to deliver consistent training Translate complex ServiceNow workflows and processes into clear, simple and intuitive learning experiences Work closely with product owners, service operations, support teams and change/comms to ensure training aligns with live functionality Collaborate within an agile delivery environment, iterating training content ...

Title: Service Delivery Manager/Technical Platform Owner Pay Rate: £554/Day- Inside IR35 Duration: 6 months Location: Telford/Remote We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. … operation of several forms platforms including: • gForms (Scala based solution) • iForms (Adobe Engagement Manager) • Livecycle and pdf (Adobe Engagement Manager) The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities: • formal documentation of the existing live ...

though will consider flexible working of 30+ hrs per week We are seeking an experienced IT Manager to lead a small, high-impact IT service supporting approximately 220 users across seven permanent sites. IT is critical to enabling the organisation to deliver excellent services, and this role plays … part in ensuring technology is reliable, well-governed, and user-focused. You will manage a team of three, overseeing IT Service Management and infrastructure for around 180 laptops, 170 Android devices, and a range of supporting systems. The service supports staff with varied levels of technical confidence ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

heath checks Experience and certification in the Administration of Atlassian instances of Jira and Confluence Experienced in administration Atlassian products Bitbucket and Bamboo Jira Service Management solution configurations. Be able to configure queues, SLAs and automation API and Scripting knowledge, Solution delivery between Jira and other applications … Atlassian Application Engineer will also have a good understanding of a broad range of software development processes and business skills: Agile project and programme management Team-working methods and principles such as Agile, Scrum and Scaled Agile Modern Software Development methods and principles including DevOps, CI/ ...

heath checks Experience and certification in the Administration of Atlassian instances of Jira and Confluence Experienced in administration Atlassian products Bitbucket and Bamboo Jira Service Management solution configurations. Be able to configure queues, SLAs and automation API and Scripting knowledge, Solution delivery between Jira and other applications … Atlassian Application Engineer will also have a good understanding of a broad range of software development processes and business skills: Agile project and programme management Team-working methods and principles such as Agile, Scrum and Scaled Agile Modern Software Development methods and principles including DevOps, CI/ ...

consolidations, ensuring minimal disruption and data integrity. Perform technical assessments and health checks of Atlassian environments, recommending and implementing improvements. Design and configure Jira Service Management solutions including workflows, queues, SLAs, automation rules and integrations. Develop and maintain integrations between Atlassian tools and third-party systems using APIs … heath checks Experience and certification in the Administration of Atlassian instances of Jira and Confluence Experienced in administration Atlassian products Bitbucket and Bamboo Jira Service Management solution configurations. Be able to configure queues, SLAs and automation API and Scripting knowledge, Solution delivery between Jira and other applications ...

heath checks Experience and certification in the Administration of Atlassian instances of Jira and Confluence Experienced in administration Atlassian products Bitbucket and Bamboo Jira Service Management solution configurations. Be able to configure queues, SLAs and automation API and Scripting knowledge, Solution delivery between Jira and other applications … Atlassian Application Engineer will also have a good understanding of a broad range of software development processes and business skills: Agile project and programme management Team-working methods and principles such as Agile, Scrum and Scaled Agile Modern Software Development methods and principles including DevOps, CI/ ...

paced professional environment. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The Role The Dispatch Coordinator will be responsible for ensuring the efficient scheduling and deployment of field engineers across … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The Candidate ...

Project Manager Role: IT Project Manager Specialism(s): Project Planning, Tracking, Resource Augmentation, Managing, RAID Log Management, IT Infrastructure, Cloud, IT Security, Project Delivery, Risk, Prince2, Agile Type: Contract, Inside IR35 Pay Rate: £350 - £405 per day (via Umbrella) Start: ASAP/Urgent (Immediate Start) Location: Remote (w/… scheduled roadmap of projects. Required Skills & Experience - Project Planning & Tracking experience - IT Project Delivery experience (incl. Infrastructure, Security and/or Cloud Tech) - Resource Management & Augmentation - RAID Log Management - IT Service Management experience - Stakeholder Engagement & Management - Risk Analysis - Prince2/APM (or similar) certified ...

pivotal and defines and implements the IT, Cyber, and Digital roadmap to ensure the toll has robust capabilities in Tolling Systems, Cybersecurity, IT Service Management, Cloud, Communications & Infrastructure, Tolling Services, Digital, Data & Analytics, and Business Applications. You will collaborate with senior leadership to deliver innovative technology solutions that … strategy and roadmap aligned with business objectives. Identify emerging technology trends to drive innovation and commercial growth. Operational Excellence Oversee IT systems performance, service management, and supplier relationships. Ensure compliance with governance standards, data protection, and regulatory requirements (e.g., GDPR, PCI‐DSS). Manage OPEX and CAPEX budgets ...

month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product and service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles … Enforce delivery standards and best practices, including agile and modern delivery methods, across project and business-as-usual (BAU) work. Collaborate with project and service managers to support planning, integration, and dependency management, surfacing risks and constraints early. Manage and control budgets, forecasts, and actuals, ensuring financial commitments ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability … user computing. Experience managing day-to-day IT operations across infrastructure and workplace services. Confident managing suppliers and ensuring performance, value for money, and service quality. Strong stakeholder management skills, able to influence and build effective relationships. Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

using modules, pipelines, and reusable patterns.Guide solution design to achieve scalability, resilience, performance, security, and cost efficiency across IaaS/PaaS/SaaS.Cloud Operations & Service ManagementDeliver reliable, performant platforms with mature monitoring, alerting, incident/problem/change processes integrated with ITSM.Define and manage SLAs, SLOs, and OLAs, ensuring … service health and capacity planning.Ensure effective observability (Azure Monitor, Log Analytics, App Insights) and continuous improvement.Security & DevSecOpsPartner with Information Security to embed secure-by-design principles and shift-left practices.Integrate automated guardrails (e.g., Azure Policy, Defender for Cloud), vulnerability management, secrets management (Key Vault).Ensure compliance with ...

Columbus offices as requiredSalary: Negotiable (We aim to improve your current package)Bonus: Yes (Market leading)Holiday: 25 Days, Plus Bank Holidays (Increasing with Service)Medical Insurance: Yes (terms apply) plus additional HealthCashback PlanHours: Full time (36.5 hpw)Travel/Expenses: A car is required for travel to client … essentials describe the expected experience and capabilities:Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 functional areas: Finance Management, Trade & Inventory, Service Management, Manufacturing, Projects (Jobs).Experience in implementing apps from common ISVs such as Continia, InsightWorks, Tasklet, etc.Excellent ERP knowledge ...