1 to 25 of 89 Service Management Jobs in the West Midlands

services. The role ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk … ITIL processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement and effective supplier engagement across the IT estate. Main missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps ...

Head of Service Delivery, you'll shape and drive our global technology services strategy, ensuring exceptional service, seamless user experiences, and operational excellence across offices, retail, gyms, and expanding markets. Leading high-performing teams and strategic partners, you'll champion continuous improvement, service innovation, and resilience, while … growth worldwide. What you’ll be doing: Responsible for: Sub-function strategy and operating model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction. ...

Head of Oracle Service Delivery Management Full-time Department: Enterprise Applications For over30years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domainexpertisewith end-to-end delivery … market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

Service Delivery Manager - Contract Location: Birmingham - Hybrid Contract: Initial 6 months IR35: Inside IR35 Rate: £300-£350/day, depending on experience Working Pattern: Initially onsite during onboarding, moving to 3 days per week onsite The Role We are looking for an experienced IT Service Delivery Manager … take ownership of the day-to-day delivery of IT services within a large, operationally critical environment. This is primarily a service management and operational leadership role , rather than a major transformation position. You will inherit an established service and be responsible for ensuring it continues ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't.We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

integration, and enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with … strong background in security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established ...

Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days … work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

MACS is a leading provider of digital asset and facilities management solutions across the UK and Ireland. We help organisations transform the management of their assets, workplaces, facilities and infrastructure through IBM Maximo Application Suite (MAS), TRIRIGA, MREF and associated services. As our support services capability continues … strategic and operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing ...

Opportunity The Service Assurance Lead provides governance, oversight, and assurance across the entire Workplace Desktop Apps (WDA) portfolio. Acting as the “right hand” to the WDA Lead, the role ensures that services delivered by vendors and internal teams are compliant, transparent, measurable, and continuously improving. The role bridges Portfolio … Owners, technical teams, and external service providers, maintaining alignment across all service management processes, performance expectations, and operational standards. Your Responsibilities Governance & Oversight Oversee vendor and internally delivered WDA services, ensuring consistency, compliance, and operational excellence. Drive adoption of core ITSM processes including change, incident, problem, knowledge ...

services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation … operating systems across physical and virtual infrastructure. Support and manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across ...

Service Assurance Lead provides governance, oversight, and assurance across the entire Workplace Desktop Apps (WDA) portfolio. Acting as the “right hand” to the WDA Lead, the role ensures that services delivered by vendors and internal teams are compliant, transparent, measurable, and continuously improving. The role bridges Portfolio Owners, technical … teams, and external service providers, maintaining alignment across all service management processes, performance expectations, and operational standards. Your Responsibilities Governance & Oversight Oversee vendor and internally delivered WDA services, ensuring consistency, compliance, and operational excellence. Drive adoption of core ITSM processes including change, incident, problem, knowledge, and service ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working … across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience ...

will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background … know the value of being involved at all levels to demonstrate a thorough understanding of the opportunities to improve automation and customer experience. Resource management experience is advantageous. Drive innovation from reactive to proactive, help customers understand their strategy and embed the teams more deeply into customer environments This ...

Service Engineer Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required) Salary: Upto £50,000 DOE About the Role Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts … users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field. Key Responsibilities Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required Deliver emergency breakdown and planned maintenance support via site visits ...

Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer. Benefits: Profit share bonus scheme Company car 25 days holiday plus bank hols Extra day off for your birthday Private medical insurance … Life assurance Long term service awards Employee assistance programme PerkBox Critical illness insurance Group income protection insurance Dental insurance Travel insurance Good pension scheme Death in service benefit Private healthcare Remit: Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering ...

digital strategy and roadmap Providing leadership across Digital and Information Services, ensuring high-quality, secure and resilient services Leading major digital transformation initiatives, continual service improvement programmes and organisational change activities Developing strong relationships with clinical, operational and executive stakeholders to drive digital innovation and service excellence Acting … organisational resilience activities Driving improvements in data and analytics capability to support evidence-based decision making and clinical excellence Leading on governance, risk management, service management and assurance frameworks across digital services Managing significant budgets, business cases and investment decisions to maximise value and support strategic objectives ...

digital strategy and roadmap Providing leadership across Digital and Information Services, ensuring high-quality, secure and resilient services Leading major digital transformation initiatives, continual service improvement programmes and organisational change activities Developing strong relationships with clinical, operational and executive stakeholders to drive digital innovation and service excellence Acting … organisational resilience activities Driving improvements in data and analytics capability to support evidence-based decision making and clinical excellence Leading on governance, risk management, service management and assurance frameworks across digital services Managing significant budgets, business cases and investment decisions to maximise value and support strategic objectives ...

exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery - it's complete ownership of customer success during the most critical phase of their … contribute to improving how we onboard customers across the board. What you'll bring You'll need{{:}} Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles Strong technical background with solid knowledge of M365, Azure, networking, and related technologies Excellent written ...

company Story Established in 1998, the company is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK , Pakistan , and Vietnam . Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ … primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap , expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista’s backing, we’re transforming from a successful UK business into a global ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...