The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
North East / Tyne and Wear
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 32 92 52
Rank change year-on-year +60 -40  
Contract jobs citing CRM 13 27 8
As % of all contract IT jobs advertised in Tyne and Wear 3.37% 1.92% 1.27%
As % of the Processes & Methodologies category 3.85% 2.19% 1.62%
Number of daily rates quoted 12 16 6
Median daily rate £485 £325 £409
Median daily rate % change year-on-year +49.23% -20.48%  
90% offered a daily rate of more than £360 £218 £338
10% offered a daily rate of more than £519 £405 £426
UK excluding London median daily rate £413 £400 £385
% change year-on-year +3.12% +3.89%  
Number of hourly rates quoted 0 7 0
Median hourly rate - £27.00 -
UK excluding London median hourly rate £35.75 £20.00 £16.00
% change year-on-year +78.75% +25.00%  

CRM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Tyne and Wear
Contract job vacancies with a requirement for process and methodology skills 338 1235 495
As % of all contract IT job vacancies advertised in Tyne and Wear 87.56% 87.78% 78.70%
Number of daily rates quoted 228 830 326
Median daily rate £385 £325 £397
Median daily rate % change year-on-year +18.46% -18.17%  
90% offered a daily rate of more than £280 £225 £250
10% offered a daily rate of more than £575 £500 £553
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 19 67 32
Median hourly rate £34.00 £28.00 £15.68
Median hourly rate % change year-on-year +21.42% +78.62%  
90% offered a hourly rate of more than £17.50 £26.00 £12.31
10% offered a hourly rate of more than £55.00 £36.00 £40.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

CRM
Job Vacancy Trend in Tyne and Wear

The job posting trend of jobs advertised in Tyne and Wear citing CRM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for CRM in Tyne and Wear

CRM
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in Tyne and Wear.

Contractor daily rate trend for CRM in Tyne and Wear

CRM
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing CRM in Tyne and Wear over the 3 months to 26 June 2017.

Contractor daily rate histogram for CRM in Tyne and Wear

CRM
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in Tyne and Wear.

Contractor hourly rate trend for CRM in Tyne and Wear

CRM
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the Tyne and Wear region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +65 13 £485 +49.23% 3
CRM
North East

For the 6 months to 26 June 2017, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for CRM.

1 19 (59.38%) Dynamics CRM
2 14 (43.75%) Microsoft
3 9 (28.13%) BPSS Clearance
4 8 (25.00%) Translating Business Requirements
5 7 (21.88%) Project Governance
6 6 (18.75%) Business Analysis
6 6 (18.75%) Degree
6 6 (18.75%) Presales
6 6 (18.75%) Internet
6 6 (18.75%) .NET
6 6 (18.75%) Unix
7 5 (15.63%) Project Management
7 5 (15.63%) ISEB
7 5 (15.63%) IVR
7 5 (15.63%) Security Cleared
8 4 (12.50%) ISTQB
8 4 (12.50%) SC Cleared
8 4 (12.50%) Mentoring
8 4 (12.50%) Mobile App
8 4 (12.50%) DevOps
8 4 (12.50%) Siebel CRM
8 4 (12.50%) Handset
8 4 (12.50%) Finance
8 4 (12.50%) PMP
8 4 (12.50%) PMI Certification
8 4 (12.50%) Red Hat
8 4 (12.50%) CTI
8 4 (12.50%) Siebel
8 4 (12.50%) ERP
8 4 (12.50%) Web Services

CRM
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.25%) Oracle Workflow
Applications
1 1 (3.13%) Microsoft Excel
1 1 (3.13%) MS Visio
Business Applications
1 19 (59.38%) Dynamics CRM
2 4 (12.50%) Siebel CRM
3 2 (6.25%) Oracle EBS
3 2 (6.25%) Oracle iRecruitment
4 1 (3.13%) Oracle EBS R12
4 1 (3.13%) Oracle HRMS
Communications & Networking
1 6 (18.75%) Internet
2 4 (12.50%) CTI
Database & Business Intelligence
1 2 (6.25%) Oracle Discoverer
1 2 (6.25%) SQL Server
2 1 (3.13%) SQL Server 2008
2 1 (3.13%) SQL Server 2012
Development Applications
1 3 (9.38%) Git (software)
1 3 (9.38%) Jenkins
2 2 (6.25%) JMeter
2 2 (6.25%) Toad
General
1 4 (12.50%) Finance
2 2 (6.25%) Manufacturing
2 2 (6.25%) Retail
2 2 (6.25%) Telecoms
3 1 (3.13%) Advertising
3 1 (3.13%) Legal
Job Titles
1 8 (25.00%) Architect
2 7 (21.88%) Solutions Architect
3 6 (18.75%) Analyst
3 6 (18.75%) CRM Architect
4 5 (15.63%) Administrator
4 5 (15.63%) Consultant
4 5 (15.63%) CRM Solutions Architect
4 5 (15.63%) Project Manager
5 4 (12.50%) Siebel Administrator
5 4 (12.50%) Test Analyst
6 3 (9.38%) CRM Consultant
6 3 (9.38%) Dynamics CRM Architect
6 3 (9.38%) Dynamics CRM Consultant
6 3 (9.38%) Microsoft Consultant
6 3 (9.38%) Microsoft CRM Consultant
7 2 (6.25%) CRM Analyst
7 2 (6.25%) Functional Analyst
7 2 (6.25%) Functional Test Analyst
7 2 (6.25%) Non-Functional Test Analyst
7 2 (6.25%) SC Cleared Project Manager
Libraries, Frameworks & Software Standards
1 6 (18.75%) .NET
2 4 (12.50%) Web Services
3 1 (3.13%) HTML
Miscellaneous
1 5 (15.63%) IVR
2 4 (12.50%) Handset
2 4 (12.50%) Mobile App
3 2 (6.25%) Data Structures
Operating Systems
1 6 (18.75%) Unix
Processes & Methodologies
1 8 (25.00%) Translating Business Requirements
2 7 (21.88%) Project Governance
3 6 (18.75%) Business Analysis
3 6 (18.75%) Presales
4 5 (15.63%) Project Management
5 4 (12.50%) DevOps
5 4 (12.50%) ERP
5 4 (12.50%) Mentoring
6 3 (9.38%) Agile Software Development
6 3 (9.38%) Matrix Organization
7 2 (6.25%) Change Management
7 2 (6.25%) Functional Testing
7 2 (6.25%) Non-Functional Testing
7 2 (6.25%) Process Management
7 2 (6.25%) Scrum
7 2 (6.25%) User Acceptance Testing
7 2 (6.25%) Workflow
8 1 (3.13%) Integration Testing
8 1 (3.13%) Kanban
8 1 (3.13%) System Testing
Programming Languages
1 3 (9.38%) SQL
2 2 (6.25%) C#
2 2 (6.25%) PL/SQL
2 2 (6.25%) Shell Script
3 1 (3.13%) T-SQL
3 1 (3.13%) VB
Qualifications
1 9 (28.13%) BPSS Clearance
2 6 (18.75%) Degree
3 5 (15.63%) ISEB
3 5 (15.63%) Security Cleared
4 4 (12.50%) ISTQB
4 4 (12.50%) PMI Certification
4 4 (12.50%) PMP
4 4 (12.50%) SC Cleared
5 2 (6.25%) ISTQB Advanced Certification
5 2 (6.25%) ISTQB Foundation Certification
6 1 (3.13%) HND
Systems Management
1 3 (9.38%) Packer
1 3 (9.38%) Puppet
2 1 (3.13%) Cisco IPCC
Vendors
1 14 (43.75%) Microsoft
2 4 (12.50%) Red Hat
2 4 (12.50%) Siebel
3 3 (9.38%) HP
3 3 (9.38%) Informatica
4 2 (6.25%) Oracle