Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
North East > Tyne and Wear
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 63 117 61
Rank change year-on-year +54 -56 +10
Contract jobs citing CRM 29 38 47
As % of all contract IT jobs advertised in Tyne and Wear 3.15% 1.61% 3.09%
As % of the Processes & Methodologies category 3.65% 1.90% 3.64%
Number of daily rates quoted 25 31 32
Tyne and Wear median daily rate £485 £400 £395
Median daily rate % change year-on-year +21.25% +1.27% +7.12%
10th Percentile £321 £260 £308
90th Percentile £536 £608 £537
North East median daily rate £443 £400 £393
% change year-on-year +10.63% +1.91% +4.67%
Number of hourly rates quoted 0 2 1
Tyne and Wear median hourly rate - £28.50 £35.00
Median hourly rate % change year-on-year - -18.57% +62.79%
North East median hourly rate - £28.50 £35.00
% change year-on-year - -18.57% +62.79%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Contract vacancies with a requirement for process or methodology skills 795 2005 1290
As % of all contract IT jobs advertised in Tyne and Wear 86.41% 85.14% 84.87%
Number of daily rates quoted 560 1452 861
Tyne and Wear median daily rate £391 £350 £405
Median daily rate % change year-on-year +11.79% -13.58% +8.00%
10th Percentile £250 £225 £260
90th Percentile £557 £525 £600
North East median daily rate £375 £350 £400
% change year-on-year +7.14% -12.50% +6.67%
Number of hourly rates quoted 29 78 52
Tyne and Wear median hourly rate £25.00 £28.00 £18.00
Median hourly rate % change year-on-year -10.71% +55.56% -2.78%
10th Percentile £9.80 £13.70 £11.71
90th Percentile £48.26 £36.00 £36.75
North East median hourly rate £25.00 £28.00 £17.00
% change year-on-year -10.71% +64.71% -10.05%

CRM
Job Vacancy Trend in Tyne and Wear

Job postings citing CRM as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for CRM in Tyne and Wear

CRM
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in Tyne and Wear.

Contractor daily rate trend for CRM in Tyne and Wear

CRM
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing CRM in Tyne and Wear over the 6 months to 21 November 2017.

Contractor daily rate histogram for CRM in Tyne and Wear

CRM
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in Tyne and Wear.

Contractor hourly rate trend for CRM in Tyne and Wear

CRM
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the Tyne and Wear region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +57 28 £485 +21.25% 5
Sunderland +4 1 £338 +17.39% 1
CRM
North East

For the 6 months to 21 November 2017, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for CRM.

1 28 (96.55%) Dynamics CRM
2 23 (79.31%) Microsoft
3 14 (48.28%) .NET
4 12 (41.38%) Translating Business Requirements
4 12 (41.38%) BPSS Clearance
5 11 (37.93%) Presales
5 11 (37.93%) Project Governance
6 10 (34.48%) Security Cleared
6 10 (34.48%) Internet
7 8 (27.59%) Degree
7 8 (27.59%) Mentoring
7 8 (27.59%) Project Management
8 7 (24.14%) PMP
8 7 (24.14%) PMI Certification
8 7 (24.14%) Matrix Organization
9 6 (20.69%) IVR
9 6 (20.69%) Mobile App
10 4 (13.79%) SC Cleared
11 3 (10.34%) C#
11 3 (10.34%) Continuous Integration
11 3 (10.34%) KYC
12 2 (6.90%) Workflow
12 2 (6.90%) Finance
12 2 (6.90%) Migration
13 1 (3.45%) Process Management
13 1 (3.45%) Back Office
13 1 (3.45%) Agile Software Development
13 1 (3.45%) Pair Programming
13 1 (3.45%) TOGAF
13 1 (3.45%) Software Engineering

CRM
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.45%) IIS
1 1 (3.45%) NServiceBus
1 1 (3.45%) SharePoint
Business Applications
1 28 (96.55%) Dynamics CRM
2 1 (3.45%) Salesforce.com CRM
Cloud Services
1 1 (3.45%) Microsoft Azure
1 1 (3.45%) PaaS
Communications & Networking
1 10 (34.48%) Internet
Database & Business Intelligence
1 1 (3.45%) SQL Server
1 1 (3.45%) SQL Server 2016
Development Applications
1 1 (3.45%) gulp
1 1 (3.45%) Selenium
1 1 (3.45%) Visual Studio
General
1 2 (6.90%) Finance
2 1 (3.45%) Back Office
Job Titles
1 15 (51.72%) Architect
2 14 (48.28%) Solutions Architect
3 9 (31.03%) CRM Architect
4 8 (27.59%) CRM Solutions Architect
4 8 (27.59%) Project Manager
5 4 (13.79%) Developer
5 4 (13.79%) Senior Architect
5 4 (13.79%) Senior Solutions Architect
6 3 (10.34%) CRM Developer
6 3 (10.34%) Dynamics CRM Architect
7 2 (6.90%) Dynamics CRM Developer
7 2 (6.90%) Microsoft Developer
8 1 (3.45%) Administrator
8 1 (3.45%) Applications Manager
8 1 (3.45%) Applications Project Manager
8 1 (3.45%) Coordinator
8 1 (3.45%) CRM Manager
8 1 (3.45%) CRM Project Manager
8 1 (3.45%) Salesforce Project Manager
8 1 (3.45%) Transformation Project Manager
Libraries, Frameworks & Software Standards
1 14 (48.28%) .NET
2 1 (3.45%) AngularJS
Miscellaneous
1 6 (20.69%) IVR
1 6 (20.69%) Mobile App
Operating Systems
1 1 (3.45%) Windows
1 1 (3.45%) Windows Server
1 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 12 (41.38%) Translating Business Requirements
2 11 (37.93%) Presales
2 11 (37.93%) Project Governance
3 8 (27.59%) Mentoring
3 8 (27.59%) Project Management
4 7 (24.14%) Matrix Organization
5 3 (10.34%) Continuous Integration
5 3 (10.34%) KYC
6 2 (6.90%) Migration
6 2 (6.90%) Workflow
7 1 (3.45%) Agile Software Development
7 1 (3.45%) Data Conversion
7 1 (3.45%) ERP
7 1 (3.45%) Pair Programming
7 1 (3.45%) PRINCE2
7 1 (3.45%) Process Management
7 1 (3.45%) QMS
7 1 (3.45%) Software Engineering
7 1 (3.45%) TOGAF
7 1 (3.45%) User Acceptance Testing
Programming Languages
1 3 (10.34%) C#
2 1 (3.45%) JavaScript
2 1 (3.45%) PowerShell
2 1 (3.45%) SQL
Qualifications
1 12 (41.38%) BPSS Clearance
2 10 (34.48%) Security Cleared
3 8 (27.59%) Degree
4 7 (24.14%) PMI Certification
4 7 (24.14%) PMP
5 4 (13.79%) SC Cleared
Quality Assurance & Compliance
1 1 (3.45%) Data Quality
Vendors
1 23 (79.31%) Microsoft
2 1 (3.45%) Pega
2 1 (3.45%) Salesforce.com