Period
to 17 February 2019

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 17 February 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
North East > Tyne and Wear
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 101 44 68
Rank change year-on-year -57 +24 +1
Permanent jobs citing CRM 6 69 25
As % of all permanent IT jobs advertised in Tyne and Wear 0.55% 5.35% 2.47%
As % of the Processes & Methodologies category 0.59% 5.80% 2.87%
Number of salaries quoted 5 68 21
Tyne and Wear median annual salary £35,000 £35,000 £35,000
10th Percentile £20,950 £27,500 £25,625
90th Percentile £39,500 £87,500 £58,750
North East median annual salary £35,000 £35,250 £36,750
% change year-on-year -0.71% -4.08% -22.63%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,020 1,189 871
As % of all permanent IT jobs advertised in Tyne and Wear 94.27% 92.24% 85.90%
Number of salaries quoted 822 1,040 738
Tyne and Wear median annual salary £42,500 £40,000 £37,062
Median salary % change year-on-year +6.25% +7.93% -0.61%
10th Percentile £24,000 £23,500 £21,250
90th Percentile £66,524 £65,000 £53,750
North East median annual salary £41,750 £40,000 £37,500
% change year-on-year +4.38% +6.67% -

CRM
Job Vacancy Trend in Tyne and Wear

Job postings citing CRM as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for CRM in Tyne and Wear

CRM
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Tyne and Wear.

Salary trend for CRM in Tyne and Wear

CRM
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing CRM in Tyne and Wear over the 6 months to 17 February 2019.

Salary histogram for CRM in Tyne and Wear

CRM
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Tyne and Wear region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -54 3 £31,250 -10.71% 7
Sunderland - 2 £36,250 - 1
Wallsend - 1 £21,500 -
CRM
North East

For the 6 months to 17 February 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for CRM.

1 4 (66.67%) Dynamics CRM
2 3 (50.00%) Business Intelligence
2 3 (50.00%) SQL
3 2 (33.33%) SharePoint
3 2 (33.33%) Microsoft
3 2 (33.33%) Power BI
3 2 (33.33%) Tableau
3 2 (33.33%) QlikView
3 2 (33.33%) Dynamics 365
3 2 (33.33%) Problem-Solving
4 1 (16.67%) Customer-Centricity
4 1 (16.67%) Drupal
4 1 (16.67%) Digital Marketing
4 1 (16.67%) jQuery
4 1 (16.67%) WordPress
4 1 (16.67%) VMware Infrastructure
4 1 (16.67%) Hyper-V
4 1 (16.67%) Git (software)
4 1 (16.67%) Information Architecture
4 1 (16.67%) HTML5
4 1 (16.67%) Social Media
4 1 (16.67%) Skype for Business
4 1 (16.67%) Node.js
4 1 (16.67%) CSS3
4 1 (16.67%) Office 365
4 1 (16.67%) Responsive Web Design
4 1 (16.67%) Sass
4 1 (16.67%) LESS
4 1 (16.67%) AngularJS
4 1 (16.67%) User Experience

CRM
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (33.33%) SharePoint
2 1 (16.67%) CMS
2 1 (16.67%) Drupal
2 1 (16.67%) MS Exchange
2 1 (16.67%) Skype for Business
2 1 (16.67%) WordPress
Business Applications
1 4 (66.67%) Dynamics CRM
2 1 (16.67%) Dynamics AX
2 1 (16.67%) Dynamics NAV
Cloud Services
1 2 (33.33%) Dynamics 365
2 1 (16.67%) Office 365
Communications & Networking
1 1 (16.67%) DHCP
1 1 (16.67%) LAN
1 1 (16.67%) TCP/IP
1 1 (16.67%) VoIP
1 1 (16.67%) VPN
1 1 (16.67%) WAN
Database & Business Intelligence
1 2 (33.33%) Power BI
1 2 (33.33%) QlikView
2 1 (16.67%) MySQL
Development Applications
1 1 (16.67%) Git (software)
1 1 (16.67%) Subversion
1 1 (16.67%) Visual Studio
General
1 1 (16.67%) Advertising
1 1 (16.67%) Finance
1 1 (16.67%) Marketing
Job Titles
1 4 (66.67%) Developer
2 2 (33.33%) Systems Developer
3 1 (16.67%) .NET Developer
3 1 (16.67%) 1st Line Engineer
3 1 (16.67%) 1st Line Support
3 1 (16.67%) 1st Line Support Engineer
3 1 (16.67%) Business Developer
3 1 (16.67%) Consultant
3 1 (16.67%) CRM Consultant
3 1 (16.67%) Dynamics CRM Consultant
3 1 (16.67%) Front End Developer (Client-Side Developer)
3 1 (16.67%) Support Engineer
Libraries, Frameworks & Software Standards
1 1 (16.67%) .NET
1 1 (16.67%) AngularJS
1 1 (16.67%) CSS
1 1 (16.67%) CSS3
1 1 (16.67%) HTML
1 1 (16.67%) HTML5
1 1 (16.67%) jQuery
1 1 (16.67%) LESS
1 1 (16.67%) Node.js
1 1 (16.67%) Sass
1 1 (16.67%) Vue.js
Miscellaneous
1 1 (16.67%) Data Centre
1 1 (16.67%) Social Media
1 1 (16.67%) User Experience
Operating Systems
1 1 (16.67%) Windows
1 1 (16.67%) Windows Server
Processes & Methodologies
1 3 (50.00%) Business Intelligence
2 2 (33.33%) Problem-Solving
3 1 (16.67%) Content Management
3 1 (16.67%) Customer-Centricity
3 1 (16.67%) Digital Marketing
3 1 (16.67%) ERP
3 1 (16.67%) Front End Development
3 1 (16.67%) Information Architecture
3 1 (16.67%) OOP
3 1 (16.67%) Presales
3 1 (16.67%) Responsive Web Design
3 1 (16.67%) TDD
3 1 (16.67%) Translating Business Requirements
3 1 (16.67%) Web Development
3 1 (16.67%) Wireframes
Programming Languages
1 3 (50.00%) SQL
2 1 (16.67%) C#
2 1 (16.67%) Java
2 1 (16.67%) JavaScript
2 1 (16.67%) PHP
Quality Assurance & Compliance
1 1 (16.67%) GDPR
System Software
1 1 (16.67%) Active Directory
1 1 (16.67%) Hyper-V
1 1 (16.67%) VMware Infrastructure
Vendors
1 2 (33.33%) Microsoft
1 2 (33.33%) Tableau
2 1 (16.67%) Cisco
2 1 (16.67%) Mitel
2 1 (16.67%) VMware