Period
to 22 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
North East > Tyne and Wear
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 84 66 70
Rank change year-on-year -18 +4 +15
Permanent jobs citing CRM 26 17 37
As % of all permanent IT jobs advertised in Tyne and Wear 2.17% 2.33% 3.22%
As % of the Processes & Methodologies category 2.35% 2.59% 3.73%
Number of salaries quoted 20 16 40
Tyne and Wear median annual salary £26,250 £29,750 £38,750
Median salary % change year-on-year -11.76% -23.23% -3.13%
10th Percentile £18,075 £18,125 £25,750
90th Percentile £79,500 £35,375 £67,500
North East median annual salary £26,250 £32,000 £41,500
% change year-on-year -17.97% -22.89% +9.21%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,106 656 993
As % of all permanent IT jobs advertised in Tyne and Wear 92.17% 89.99% 86.42%
Number of salaries quoted 931 558 858
Tyne and Wear median annual salary £40,000 £37,500 £38,000
Median salary % change year-on-year +6.67% -1.32% +1.33%
10th Percentile £22,000 £22,500 £25,000
90th Percentile £63,750 £57,500 £60,000
North East median annual salary £40,000 £37,500 £39,500
% change year-on-year +6.67% -5.06% -1.25%

CRM
Job Vacancy Trend in Tyne and Wear

Job postings citing CRM as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for CRM in Tyne and Wear

CRM
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Tyne and Wear.

Salary trend for CRM in Tyne and Wear

CRM
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing CRM in Tyne and Wear over the 6 months to 22 September 2018.

Salary histogram for CRM in Tyne and Wear

CRM
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Tyne and Wear region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -24 23 £23,750 -16.67% 5
Sunderland -4 3 £37,500 +17.19%
CRM
North East

For the 6 months to 22 September 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for CRM.

1 19 (73.08%) Dynamics CRM
2 17 (65.38%) Microsoft
3 16 (61.54%) Finance
4 13 (50.00%) ERP
5 9 (34.62%) Business Intelligence
5 9 (34.62%) Coaching
6 8 (30.77%) .NET
6 8 (30.77%) Microsoft Azure
7 7 (26.92%) Office 365
7 7 (26.92%) SharePoint
7 7 (26.92%) Dynamics 365
8 5 (19.23%) HTML
9 4 (15.38%) Skype for Business
9 4 (15.38%) Marketing
9 4 (15.38%) JavaScript
9 4 (15.38%) ASP.NET
9 4 (15.38%) MS Exchange
9 4 (15.38%) Skype
10 3 (11.54%) Analytical Skills
10 3 (11.54%) Microsoft Certification
10 3 (11.54%) Advertising
10 3 (11.54%) B2B
10 3 (11.54%) C#
10 3 (11.54%) SQL
10 3 (11.54%) Retail
11 2 (7.69%) Logistics
11 2 (7.69%) Business Development
11 2 (7.69%) Dynamics AX
11 2 (7.69%) WordPress
11 2 (7.69%) HTML5

CRM
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (26.92%) SharePoint
2 4 (15.38%) MS Exchange
2 4 (15.38%) Skype for Business
3 2 (7.69%) WordPress
4 1 (3.85%) CMS
4 1 (3.85%) Drupal
Applications
1 1 (3.85%) Microsoft Office
Business Applications
1 19 (73.08%) Dynamics CRM
2 2 (7.69%) Dynamics AX
3 1 (3.85%) Siebel CRM
Cloud Services
1 8 (30.77%) Microsoft Azure
2 7 (26.92%) Dynamics 365
2 7 (26.92%) Office 365
3 1 (3.85%) Amazon AWS
3 1 (3.85%) Amazon CloudWatch
3 1 (3.85%) Amazon EC2
3 1 (3.85%) Amazon S3
3 1 (3.85%) AWS CloudFormation
3 1 (3.85%) Basecamp
3 1 (3.85%) Google Analytics
3 1 (3.85%) SaaS
Communications & Networking
1 4 (15.38%) Skype
Database & Business Intelligence
1 2 (7.69%) Big Data
1 2 (7.69%) SQL Server
2 1 (3.85%) BusinessObjects
2 1 (3.85%) Data Warehouse
2 1 (3.85%) DecisionStream
2 1 (3.85%) MySQL
2 1 (3.85%) QlikView
2 1 (3.85%) RDBMS
2 1 (3.85%) Relational Database
2 1 (3.85%) SQL Server 2000
Development Applications
1 1 (3.85%) GitLab
1 1 (3.85%) Jenkins
1 1 (3.85%) Maven
1 1 (3.85%) Sonatype Nexus
General
1 16 (61.54%) Finance
2 4 (15.38%) Marketing
3 3 (11.54%) Advertising
3 3 (11.54%) Retail
4 1 (3.85%) Law
Job Titles
1 12 (46.15%) Consultant
2 9 (34.62%) Recruitment Consultant
3 5 (19.23%) Trainee
3 5 (19.23%) Trainee Consultant
3 5 (19.23%) Trainee Recruitment Consultant
4 4 (15.38%) Architect
4 4 (15.38%) Developer
5 3 (11.54%) CRM Consultant
5 3 (11.54%) Dynamics CRM Consultant
6 2 (7.69%) Administrator
6 2 (7.69%) CRM Architect
6 2 (7.69%) Dynamics AX Architect
6 2 (7.69%) Dynamics CRM Architect
6 2 (7.69%) Functional Consultant
6 2 (7.69%) Graduate
6 2 (7.69%) Graduate Consultant
6 2 (7.69%) Graduate Recruitment Consultant
6 2 (7.69%) Senior Architect
6 2 (7.69%) Solutions Architect
7 1 (3.85%) Business Intelligence Lead
Libraries, Frameworks & Software Standards
1 8 (30.77%) .NET
2 5 (19.23%) HTML
3 4 (15.38%) ASP.NET
4 2 (7.69%) AngularJS
4 2 (7.69%) CSS
4 2 (7.69%) HTML5
5 1 (3.85%) .NET Framework
5 1 (3.85%) Aurelia
5 1 (3.85%) CSS3
5 1 (3.85%) Elastic Stack
5 1 (3.85%) jQuery
5 1 (3.85%) LESS
5 1 (3.85%) Node.js
5 1 (3.85%) Sass
5 1 (3.85%) Vue.js
Miscellaneous
1 3 (11.54%) Analytical Skills
2 2 (7.69%) Driving Licence
3 1 (3.85%) Blog
3 1 (3.85%) Greenfield Project
3 1 (3.85%) Mainframe
3 1 (3.85%) Management Information System
3 1 (3.85%) Private Cloud
3 1 (3.85%) Social Media
3 1 (3.85%) User Experience
Operating Systems
1 1 (3.85%) Linux
1 1 (3.85%) Red Hat Enterprise Linux
1 1 (3.85%) Unix
1 1 (3.85%) Windows
Processes & Methodologies
1 13 (50.00%) ERP
2 9 (34.62%) Business Intelligence
2 9 (34.62%) Coaching
3 3 (11.54%) B2B
4 2 (7.69%) Agile Software Development
4 2 (7.69%) Analytics
4 2 (7.69%) B2B Sales
4 2 (7.69%) Business Development
4 2 (7.69%) Continuous Improvement
4 2 (7.69%) ITIL
4 2 (7.69%) Logistics
4 2 (7.69%) Presales
4 2 (7.69%) Problem-Solving
5 1 (3.85%) Content Marketing
5 1 (3.85%) Content Writing
5 1 (3.85%) Continuous Delivery
5 1 (3.85%) Demand Management
5 1 (3.85%) Front End Development
5 1 (3.85%) Software Delivery
5 1 (3.85%) Wireframes
Programming Languages
1 4 (15.38%) JavaScript
2 3 (11.54%) C#
2 3 (11.54%) SQL
3 2 (7.69%) Java
4 1 (3.85%) PHP
Qualifications
1 3 (11.54%) Microsoft Certification
2 1 (3.85%) BPSS Clearance
2 1 (3.85%) Degree
2 1 (3.85%) ITIL Certification
2 1 (3.85%) MCP
2 1 (3.85%) MCSE
2 1 (3.85%) SC Cleared
2 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 2 (7.69%) SLA
2 1 (3.85%) GDPR
2 1 (3.85%) QA
System Software
1 1 (3.85%) Active Directory
Systems Management
1 1 (3.85%) Ansible
1 1 (3.85%) Puppet
1 1 (3.85%) Terraform
Vendors
1 17 (65.38%) Microsoft
2 1 (3.85%) Cognos
2 1 (3.85%) Dynatrace
2 1 (3.85%) Google
2 1 (3.85%) Informatica
2 1 (3.85%) Salesforce.com
2 1 (3.85%) Siebel
2 1 (3.85%) Tableau