Period
to 24 June 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 24 June 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
North East > Tyne and Wear
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 57 56 57
Rank change year-on-year -1 +1 +4
Permanent jobs citing CRM 51 33 47
As % of all permanent IT jobs advertised in Tyne and Wear 3.80% 4.16% 4.31%
As % of the Processes & Methodologies category 4.17% 4.68% 4.93%
Number of salaries quoted 41 27 48
Tyne and Wear median annual salary £40,000 £35,000 £42,500
Median salary % change year-on-year +14.29% -17.65% -19.05%
10th Percentile £17,750 £18,125 £32,000
90th Percentile £87,500 £46,950 £66,625
North East median annual salary £36,700 £38,000 £43,000
% change year-on-year -3.42% -11.63% -18.10%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,222 705 953
As % of all permanent IT jobs advertised in Tyne and Wear 91.06% 88.90% 87.43%
Number of salaries quoted 1,022 634 839
Tyne and Wear median annual salary £41,500 £37,062 £37,000
Median salary % change year-on-year +11.97% +0.17% -1.33%
10th Percentile £22,500 £22,500 £22,500
90th Percentile £62,714 £51,950 £58,750
North East median annual salary £40,000 £37,062 £37,500
% change year-on-year +7.93% -1.17% -

CRM
Job Vacancy Trend in Tyne and Wear

Job postings citing CRM as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for CRM in Tyne and Wear

CRM
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Tyne and Wear.

Salary trend for CRM in Tyne and Wear

CRM
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing CRM in Tyne and Wear over the 6 months to 24 June 2018.

Salary histogram for CRM in Tyne and Wear

CRM
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Tyne and Wear region over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -9 48 £45,000 +39.53% 9
Sunderland -8 2 £37,500 -9.64%
CRM
North East

For the 6 months to 24 June 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for CRM.

1 39 (76.47%) Dynamics CRM
2 34 (66.67%) Microsoft
3 20 (39.22%) Finance
3 20 (39.22%) ERP
4 15 (29.41%) SharePoint
4 15 (29.41%) .NET
5 11 (21.57%) Coaching
5 11 (21.57%) Business Intelligence
5 11 (21.57%) Stakeholder Management
6 10 (19.61%) Office 365
6 10 (19.61%) Dynamics 365
7 9 (17.65%) Microsoft Azure
7 9 (17.65%) ASP.NET
8 8 (15.69%) JavaScript
9 7 (13.73%) SQL Server
9 7 (13.73%) Law
9 7 (13.73%) Retail
10 6 (11.76%) HTML
11 5 (9.80%) Problem-Solving
11 5 (9.80%) C#
11 5 (9.80%) B2B
11 5 (9.80%) Windows
11 5 (9.80%) Advertising
11 5 (9.80%) MVC
11 5 (9.80%) Agile Software Development
11 5 (9.80%) SQL Server Reporting Services
11 5 (9.80%) Degree
11 5 (9.80%) WPF
12 4 (7.84%) Mathematics
12 4 (7.84%) Continuous Integration

CRM
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (29.41%) SharePoint
2 4 (7.84%) MS Exchange
2 4 (7.84%) Skype for Business
3 1 (1.96%) WordPress
Applications
1 2 (3.92%) Microsoft Office
Business Applications
1 39 (76.47%) Dynamics CRM
2 3 (5.88%) Dynamics GP
3 1 (1.96%) Oracle EBS
3 1 (1.96%) Oracle ERP
3 1 (1.96%) SAP ERP
3 1 (1.96%) Siebel CRM
Cloud Services
1 10 (19.61%) Dynamics 365
1 10 (19.61%) Office 365
2 9 (17.65%) Microsoft Azure
3 1 (1.96%) Amazon AWS
3 1 (1.96%) Amazon CloudWatch
3 1 (1.96%) Amazon EC2
3 1 (1.96%) Amazon S3
3 1 (1.96%) AWS CloudFormation
3 1 (1.96%) Basecamp
3 1 (1.96%) Google Analytics
3 1 (1.96%) SaaS
Communications & Networking
1 4 (7.84%) Skype
Database & Business Intelligence
1 7 (13.73%) SQL Server
2 5 (9.80%) SQL Server Reporting Services
3 3 (5.88%) Big Data
4 1 (1.96%) BusinessObjects
4 1 (1.96%) BusinessObjects Business Intelligence
4 1 (1.96%) Data Mart
4 1 (1.96%) Data Warehouse
4 1 (1.96%) DecisionStream
4 1 (1.96%) Oracle Reports
4 1 (1.96%) QlikView
4 1 (1.96%) RDBMS
4 1 (1.96%) Relational Database
4 1 (1.96%) SAP BW
4 1 (1.96%) SAP HANA
4 1 (1.96%) SQL Server 2000
Development Applications
1 1 (1.96%) GitLab
1 1 (1.96%) Jenkins
1 1 (1.96%) Maven
1 1 (1.96%) Sonatype Nexus
General
1 20 (39.22%) Finance
2 7 (13.73%) Law
2 7 (13.73%) Retail
3 5 (9.80%) Advertising
4 4 (7.84%) Manufacturing
4 4 (7.84%) Marketing
5 2 (3.92%) Banking
Job Titles
1 19 (37.25%) Consultant
2 13 (25.49%) Architect
2 13 (25.49%) CRM Architect
3 11 (21.57%) CRM Solutions Architect
3 11 (21.57%) Recruitment Consultant
3 11 (21.57%) Solutions Architect
4 9 (17.65%) Developer
5 6 (11.76%) Graduate
5 6 (11.76%) Graduate Consultant
5 6 (11.76%) Software Developer
6 5 (9.80%) Trainee
6 5 (9.80%) Trainee Consultant
6 5 (9.80%) Trainee Recruitment Consultant
7 4 (7.84%) .NET Developer
7 4 (7.84%) Analyst
8 3 (5.88%) ASP.NET Developer
8 3 (5.88%) CRM Consultant
8 3 (5.88%) Dynamics CRM Consultant
8 3 (5.88%) Functional Consultant
8 3 (5.88%) Microsoft Consultant
Libraries, Frameworks & Software Standards
1 15 (29.41%) .NET
2 9 (17.65%) ASP.NET
3 6 (11.76%) HTML
4 5 (9.80%) WPF
5 4 (7.84%) AngularJS
6 3 (5.88%) ASP.NET MVC
6 3 (5.88%) KnockoutJS
6 3 (5.88%) React
6 3 (5.88%) Universal Windows Platform
7 1 (1.96%) .NET Framework
7 1 (1.96%) Aurelia
7 1 (1.96%) CSS
7 1 (1.96%) Elastic Stack
7 1 (1.96%) HTML5
Miscellaneous
1 3 (5.88%) Analytical Skills
1 3 (5.88%) Mobile App
2 2 (3.92%) Driving Licence
2 2 (3.92%) Fintech
3 1 (1.96%) Blog
3 1 (1.96%) Greenfield Project
3 1 (1.96%) Mainframe
3 1 (1.96%) Management Information System
3 1 (1.96%) Private Cloud
3 1 (1.96%) Self-Motivation
Operating Systems
1 5 (9.80%) Windows
2 3 (5.88%) Android
2 3 (5.88%) Apple iOS
3 1 (1.96%) Linux
3 1 (1.96%) Red Hat Enterprise Linux
3 1 (1.96%) Unix
Processes & Methodologies
1 20 (39.22%) ERP
2 11 (21.57%) Business Intelligence
2 11 (21.57%) Coaching
2 11 (21.57%) Stakeholder Management
3 5 (9.80%) Agile Software Development
3 5 (9.80%) B2B
3 5 (9.80%) MVC
3 5 (9.80%) Problem-Solving
4 4 (7.84%) Continuous Integration
4 4 (7.84%) ITIL
4 4 (7.84%) Mathematics
5 3 (5.88%) B2B Sales
5 3 (5.88%) Business Development
5 3 (5.88%) Domain-Driven Design
5 3 (5.88%) Presales
5 3 (5.88%) Project Management
5 3 (5.88%) Software Engineering
5 3 (5.88%) SOLID
5 3 (5.88%) Unit Testing
5 3 (5.88%) Web Development
Programming Languages
1 8 (15.69%) JavaScript
2 5 (9.80%) C#
3 3 (5.88%) SQL
3 3 (5.88%) VBA
4 1 (1.96%) ABAP
4 1 (1.96%) Java
Qualifications
1 5 (9.80%) Degree
2 2 (3.92%) MCP
2 2 (3.92%) MCSE
2 2 (3.92%) Microsoft Certification
3 1 (1.96%) BPSS Clearance
3 1 (1.96%) ITIL Certification
3 1 (1.96%) ITIL Foundation Certificate
3 1 (1.96%) SC Cleared
3 1 (1.96%) Security Cleared
Quality Assurance & Compliance
1 3 (5.88%) SLA
2 1 (1.96%) GDPR
2 1 (1.96%) QA
System Software
1 2 (3.92%) Active Directory
Systems Management
1 1 (1.96%) Ansible
1 1 (1.96%) Puppet
1 1 (1.96%) Terraform
Vendors
1 34 (66.67%) Microsoft
2 3 (5.88%) Xamarin
3 2 (3.92%) SAP
3 2 (3.92%) Sitecore
4 1 (1.96%) Cognos
4 1 (1.96%) Dynatrace
4 1 (1.96%) Google
4 1 (1.96%) Informatica
4 1 (1.96%) Oracle
4 1 (1.96%) Salesforce.com
4 1 (1.96%) Siebel
4 1 (1.96%) Tableau
4 1 (1.96%) Workday