Period
to 22 November 2017

The median contractor rate for a 3rd Line Support Analyst was £300 per day in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support Analyst
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 794 838 806
Rank change year-on-year +44 -32 -33
Contract jobs requiring a 3rd Line Support Analyst 90 61 98
As % of all contract IT jobs advertised in the UK 0.087% 0.058% 0.087%
As % of the Job Titles category 0.092% 0.061% 0.092%
Number of daily rates quoted 78 41 84
UK median daily rate £300 £290 £288
Median daily rate % change year-on-year +3.45% +0.87% -1.71%
10th Percentile £155 £200 £181
90th Percentile £401 £375 £418
UK excluding London median daily rate £313 £300 £280
% change year-on-year +4.17% +7.14% +1.82%
Number of hourly rates quoted 3 2 2
UK median hourly rate £25.00 £25.63 £22.50
Median hourly rate % change year-on-year -2.44% +13.89% +4.65%
10th Percentile £23.07 £19.04 £21.25
90th Percentile £28.48 £33.51 £23.75
UK excluding London median hourly rate £25.50 £25.63 £22.50
% change year-on-year -0.49% +13.89% +11.11%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97824 99914 107019
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.91%
Number of daily rates quoted 64542 65150 68083
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.04% +4.53% +3.45%
Number of hourly rates quoted 2932 3310 4089
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.88% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.77
% change year-on-year - -1.52% +9.96%

3rd Line Support Analyst
Job Vacancy Trend

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support Analyst.

Contractor daily rate trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support Analyst over the 6 months to 22 November 2017.

Contractor daily rate histogram for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support Analyst.

Contractor hourly rate trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 80 £306 +7.93% 10
UK excluding London +32 45 £313 +4.17% 6
London -8 40 £300 +7.14% 4
North of England +71 11 £219 -12.50%
South East +10 9 £375 +17.65% 2
East of England -8 9 £200 -33.33% 1
North West +17 8 £125 -19.35%
West Midlands +28 6 £350 +6.06% 1
Midlands +24 6 £350 +6.06% 3
South West +8 5 £250 -10.71%
Yorkshire +21 3 £318 +17.59%
Scotland -11 3 £323 +11.21%
Wales - 2 £316 -

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, 3rd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support Analyst in the job title.

1 80 (88.89%) Windows
2 45 (50.00%) Windows Server
3 40 (44.44%) Microsoft
3 40 (44.44%) Active Directory
4 37 (41.11%) VMware
4 37 (41.11%) Windows Server 2012
5 34 (37.78%) Office 365
6 32 (35.56%) Finance
7 29 (32.22%) Windows Server 2008
8 24 (26.67%) Windows 7
8 24 (26.67%) Citrix
9 21 (23.33%) Windows Server 2003
9 21 (23.33%) Microsoft Office
10 20 (22.22%) SAN
10 20 (22.22%) VMware Infrastructure
11 19 (21.11%) ITIL
12 18 (20.00%) PowerShell
13 17 (18.89%) MS Exchange
14 15 (16.67%) Microsoft Certification
15 13 (14.44%) HP
16 12 (13.33%) SCCM
16 12 (13.33%) IIS
16 12 (13.33%) Windows 10
17 11 (12.22%) Virtual Team
18 10 (11.11%) vSphere
18 10 (11.11%) LAN
18 10 (11.11%) WAN
18 10 (11.11%) DHCP
18 10 (11.11%) DNS
19 9 (10.00%) TCP/IP

3rd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (18.89%) MS Exchange
2 12 (13.33%) IIS
3 8 (8.89%) Exchange Server 2010
4 5 (5.56%) Skype for Business
5 4 (4.44%) Exchange Server 2013
5 4 (4.44%) SharePoint
6 3 (3.33%) Exchange Server 2003
6 3 (3.33%) IBM Notes
7 2 (2.22%) Blackberry Enterprise Server
Applications
1 21 (23.33%) Microsoft Office
2 1 (1.11%) MS Visio
Business Applications
1 2 (2.22%) Remedy ITSM
2 1 (1.11%) Dynamics CRM
Cloud Services
1 34 (37.78%) Office 365
2 9 (10.00%) Microsoft Azure
3 6 (6.67%) Amazon AWS
4 3 (3.33%) Mimecast
5 1 (1.11%) Azure Active Directory
Communications & Networking
1 20 (22.22%) SAN
2 10 (11.11%) DHCP
2 10 (11.11%) DNS
2 10 (11.11%) LAN
2 10 (11.11%) WAN
3 9 (10.00%) Firewall
3 9 (10.00%) TCP/IP
4 5 (5.56%) Network Security
4 5 (5.56%) VLAN
5 3 (3.33%) HTTP
5 3 (3.33%) NAS
5 3 (3.33%) Skype
5 3 (3.33%) VoIP
5 3 (3.33%) VSAN
5 3 (3.33%) Wireshark
6 2 (2.22%) Ethernet
6 2 (2.22%) Internet
6 2 (2.22%) PSTN
6 2 (2.22%) SMTP
6 2 (2.22%) SSL
Database & Business Intelligence
1 6 (6.67%) SQL Server
2 1 (1.11%) SQL Server 2008
2 1 (1.11%) SQL Server 2012
General
1 32 (35.56%) Finance
2 9 (10.00%) Banking
3 3 (3.33%) Investment Banking
3 3 (3.33%) Manufacturing
3 3 (3.33%) Telecoms
4 2 (2.22%) Back Office
4 2 (2.22%) Online Betting
4 2 (2.22%) Publishing
5 1 (1.11%) Advertising
5 1 (1.11%) Front Office
5 1 (1.11%) Legal
5 1 (1.11%) Retail
Libraries, Frameworks & Software Standards
1 7 (7.78%) Web Services
2 1 (1.11%) .NET
2 1 (1.11%) CSS
2 1 (1.11%) HTML
2 1 (1.11%) Software Packaging
Miscellaneous
1 11 (12.22%) Virtual Team
2 5 (5.56%) Data Centre
3 4 (4.44%) Blackberry
3 4 (4.44%) Video Conferencing
4 3 (3.33%) Client/Server
5 2 (2.22%) Greenfield Project
5 2 (2.22%) iPhone
5 2 (2.22%) Mobile App
5 2 (2.22%) Private Cloud
6 1 (1.11%) Analytical Skills
6 1 (1.11%) AS400
6 1 (1.11%) IBM Mainframe
6 1 (1.11%) Mainframe
6 1 (1.11%) Management Information System
6 1 (1.11%) NHS
Operating Systems
1 80 (88.89%) Windows
2 45 (50.00%) Windows Server
3 37 (41.11%) Windows Server 2012
4 29 (32.22%) Windows Server 2008
5 24 (26.67%) Windows 7
6 21 (23.33%) Windows Server 2003
7 12 (13.33%) Windows 10
8 9 (10.00%) Windows 8
9 4 (4.44%) Linux
10 3 (3.33%) Apple iOS
11 1 (1.11%) CatOS
11 1 (1.11%) OS/390
11 1 (1.11%) Red Hat Enterprise Linux
11 1 (1.11%) Unix
Processes & Methodologies
1 19 (21.11%) ITIL
2 8 (8.89%) Capacity Planning
3 7 (7.78%) ITSM
3 7 (7.78%) Service Management
4 6 (6.67%) Change Management
4 6 (6.67%) ITIL V3
5 4 (4.44%) Break/Fix
5 4 (4.44%) Change Control
5 4 (4.44%) Knowledge Management
5 4 (4.44%) Migration
5 4 (4.44%) Time Management
6 3 (3.33%) Agile Software Development
6 3 (3.33%) Asset Management
6 3 (3.33%) Cybersecurity
6 3 (3.33%) Desktop Virtualisation
6 3 (3.33%) IT Strategy
6 3 (3.33%) Kalman Filter
6 3 (3.33%) PRINCE2
6 3 (3.33%) Software Distribution
6 3 (3.33%) Statistics
Programming Languages
1 18 (20.00%) PowerShell
2 9 (10.00%) VBScript
3 7 (7.78%) VB
4 5 (5.56%) SQL
5 3 (3.33%) C
6 2 (2.22%) Java
Qualifications
1 15 (16.67%) Microsoft Certification
2 9 (10.00%) Citrix Certification
3 8 (8.89%) MCSE
4 7 (7.78%) MCSA
5 6 (6.67%) MCP
6 5 (5.56%) Network+ Certification
7 4 (4.44%) Degree
7 4 (4.44%) VMware Certified Professional (VCP)
8 3 (3.33%) ACSP
8 3 (3.33%) CCA
8 3 (3.33%) HP AIS
8 3 (3.33%) ITIL Certification
8 3 (3.33%) MCDST
9 2 (2.22%) A+ Certification
9 2 (2.22%) ACDT
9 2 (2.22%) ACHDS
9 2 (2.22%) ACTC
9 2 (2.22%) CCAA
9 2 (2.22%) Cisco Certification
9 2 (2.22%) MCITP
Quality Assurance & Compliance
1 6 (6.67%) SLA
System Software
1 40 (44.44%) Active Directory
2 20 (22.22%) VMware Infrastructure
3 10 (11.11%) vSphere
4 9 (10.00%) Hyper-V
5 7 (7.78%) VMware ESXi
5 7 (7.78%) XenApp
6 3 (3.33%) XenDesktop
7 2 (2.22%) Virtual Servers
8 1 (1.11%) Terminal Server
8 1 (1.11%) Virtual Desktop
Systems Management
1 12 (13.33%) SCCM
2 4 (4.44%) Norton AntiVirus
2 4 (4.44%) Symantec Endpoint Protection
3 3 (3.33%) NetBackup
4 2 (2.22%) Microsoft Clustering
4 2 (2.22%) Systems Management Server (SMS)
4 2 (2.22%) vRealize
4 2 (2.22%) WSUS
5 1 (1.11%) BMC PATROL
5 1 (1.11%) Microsoft Intune
5 1 (1.11%) SCOrch
5 1 (1.11%) SCSM
5 1 (1.11%) Tivoli
5 1 (1.11%) Tivoli NetView
Vendors
1 40 (44.44%) Microsoft
2 37 (41.11%) VMware
3 24 (26.67%) Citrix
4 13 (14.44%) HP
5 9 (10.00%) Cisco
6 7 (7.78%) Apple
7 6 (6.67%) IBM
8 5 (5.56%) Symantec
9 4 (4.44%) Avaya
9 4 (4.44%) McAfee
9 4 (4.44%) Oracle
9 4 (4.44%) Sophos
10 3 (3.33%) Bloomberg
10 3 (3.33%) Lotus
10 3 (3.33%) Reuters
11 2 (2.22%) BMC
11 2 (2.22%) NetApp
11 2 (2.22%) Polycom
11 2 (2.22%) Remedy
12 1 (1.11%) Kaspersky