3rd Line Support Analyst Jobs

Third Line Support Analyst
UK

The median Third Line Support Analyst salary in the UK is £40,000 per year, according to job vacancies posted during the 6 months leading to 14 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 688 839 930
Rank change year-on-year +151 +91 +247
Permanent jobs requiring a 3rd Line Support Analyst 24 39 43
As % of all permanent jobs advertised in the UK 0.044% 0.039% 0.042%
As % of the Job Titles category 0.048% 0.042% 0.046%
Number of salaries quoted 23 29 43
10th Percentile £36,750 £35,750 £35,750
25th Percentile £37,125 £37,500 £39,750
Median annual salary (50th Percentile) £40,000 £50,000 £45,000
Median % change year-on-year -20.00% +11.11% -18.18%
75th Percentile £43,750 £52,500 £70,375
90th Percentile £48,350 £55,800 £89,000
UK excluding London median annual salary £40,000 £50,000 £42,500
% change year-on-year -20.00% +17.65% +12.55%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,912 93,707 92,673
% of permanent jobs with a recognized job title 90.61% 94.63% 91.55%
Number of salaries quoted 27,050 67,086 58,518
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £56,500 £52,500 £60,000
Median % change year-on-year +7.62% -12.50% -
75th Percentile £75,000 £71,250 £80,750
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,645 £50,000 £53,000
% change year-on-year +3.29% -5.66% +5.64%

3rd Line Support Analyst
Job Vacancy Trend

Job postings that featured 3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Analyst.

Salary trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Analyst over the 6 months to 14 May 2025.

Salary histogram for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +139 24 £40,000 -20.00% 2
UK excluding London +181 18 £40,000 -20.00% 1
South West - 10 £40,000 -
Work from Home +104 7 £40,000 -20.00%
London +106 6 £47,500 -12.52% 1
Midlands +57 5 £38,500 -23.00%
East Midlands +37 5 £38,500 +2.67%
Yorkshire +75 2 £38,750 -9.88%
North of England +52 2 £38,750 -9.88%
South East +100 1 £44,500 +24.48%

3rd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2025, 3rd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Analyst in the job title.

1 22 (91.67%) Windows
1 22 (91.67%) Microsoft
2 19 (79.17%) Active Directory
2 19 (79.17%) Microsoft 365
3 15 (62.50%) VoIP
3 15 (62.50%) Azure
4 14 (58.33%) SQL
4 14 (58.33%) ITIL
4 14 (58.33%) Firewall
5 13 (54.17%) Linux
5 13 (54.17%) DNS
5 13 (54.17%) Microsoft Intune
6 12 (50.00%) PowerShell
6 12 (50.00%) Windows Server
6 12 (50.00%) DHCP
7 11 (45.83%) VPN
7 11 (45.83%) Amazon RDS
7 11 (45.83%) Cybersecurity
8 10 (41.67%) Disaster Recovery
8 10 (41.67%) VLAN
8 10 (41.67%) ADSL
8 10 (41.67%) IIS
9 9 (37.50%) SharePoint
10 8 (33.33%) Social Skills
10 8 (33.33%) Microsoft Exchange
11 6 (25.00%) A+ Certification
11 6 (25.00%) Customer Service
11 6 (25.00%) Problem-Solving
11 6 (25.00%) Analytical Skills
11 6 (25.00%) OneDrive

3rd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (41.67%) IIS
2 9 (37.50%) SharePoint
3 8 (33.33%) Microsoft Exchange
Applications
1 3 (12.50%) Microsoft Office
Business Applications
1 1 (4.17%) Fidessa
Cloud Services
1 19 (79.17%) Microsoft 365
2 15 (62.50%) Azure
3 6 (25.00%) OneDrive
4 1 (4.17%) AWS
4 1 (4.17%) Azure Stack
4 1 (4.17%) Entra ID
4 1 (4.17%) Microsoft Copilot
4 1 (4.17%) Microsoft Purview
Communications & Networking
1 15 (62.50%) VoIP
2 14 (58.33%) Firewall
3 13 (54.17%) DNS
4 12 (50.00%) DHCP
5 11 (45.83%) VPN
6 10 (41.67%) ADSL
6 10 (41.67%) VLAN
7 2 (8.33%) LAN
7 2 (8.33%) WAN
8 1 (4.17%) FIX Connectivity
8 1 (4.17%) Remote Desktop
8 1 (4.17%) TCP/IP
8 1 (4.17%) Wi-Fi
Database & Business Intelligence
1 11 (45.83%) Amazon RDS
2 1 (4.17%) SQL Server
General
1 8 (33.33%) Social Skills
2 6 (25.00%) Analytical Skills
3 3 (12.50%) Finance
4 2 (8.33%) Banking
5 1 (4.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.17%) FIX Protocol
Miscellaneous
1 1 (4.17%) Data Centre
1 1 (4.17%) Driving Licence
1 1 (4.17%) Eurex
Operating Systems
1 22 (91.67%) Windows
2 13 (54.17%) Linux
3 12 (50.00%) Windows Server
4 1 (4.17%) CentOS
4 1 (4.17%) Solaris
4 1 (4.17%) Ubuntu
4 1 (4.17%) Unix
4 1 (4.17%) Windows 10
4 1 (4.17%) Windows Server 2016
Processes & Methodologies
1 14 (58.33%) ITIL
2 11 (45.83%) Cybersecurity
3 10 (41.67%) Disaster Recovery
4 6 (25.00%) Customer Service
4 6 (25.00%) Problem-Solving
5 5 (20.83%) Collaborative Working
5 5 (20.83%) Logistics
5 5 (20.83%) Project Delivery
5 5 (20.83%) Project Planning
6 1 (4.17%) B2B
6 1 (4.17%) Due Diligence
6 1 (4.17%) Infrastructure Management
6 1 (4.17%) Investment Management
6 1 (4.17%) ITSM
6 1 (4.17%) Line Management
6 1 (4.17%) Network Management
6 1 (4.17%) Patch Management
6 1 (4.17%) Problem Management
6 1 (4.17%) Service Delivery
6 1 (4.17%) Service Management
Programming Languages
1 14 (58.33%) SQL
2 12 (50.00%) PowerShell
3 1 (4.17%) Bash
3 1 (4.17%) JavaScript
3 1 (4.17%) Perl
3 1 (4.17%) Python
3 1 (4.17%) Ruby
Qualifications
1 6 (25.00%) A+ Certification
2 5 (20.83%) Network+ Certification
3 2 (8.33%) Degree
4 1 (4.17%) MCP
4 1 (4.17%) MCTS
4 1 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 1 (4.17%) Cyber Essentials
System Software
1 19 (79.17%) Active Directory
2 1 (4.17%) Virtual Desktop
2 1 (4.17%) VMware Infrastructure
Systems Management
1 13 (54.17%) Microsoft Intune
2 2 (8.33%) SCCM
3 1 (4.17%) vCenter Server
Vendors
1 22 (91.67%) Microsoft
2 5 (20.83%) Sage
3 4 (16.67%) VMware
4 3 (12.50%) Citrix
5 1 (4.17%) Bloomberg
5 1 (4.17%) CQG
5 1 (4.17%) ION Trading
5 1 (4.17%) NetApp
5 1 (4.17%) Oracle
5 1 (4.17%) Patsystems
5 1 (4.17%) Red Hat
5 1 (4.17%) Reuters
5 1 (4.17%) Trayport
5 1 (4.17%) Veeam