The median annual salary for a 3rd Line Support Analyst was £35,000 in advertised job vacancies during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 759 733 812
Rank change year-on-year -26 +79  
Permanent jobs requiring a 3rd Line Support Analyst 124 190 163
As % of all permanent IT jobs advertised in the UK 0.14% 0.19% 0.15%
As % of the Job Titles category 0.15% 0.20% 0.15%
Number of salaries quoted 107 181 148
Median salary £35,000 £35,000 £35,000
90% offered a salary of more than £28,700 £28,100 £30,000
10% offered a salary of more than £42,200 £45,000 £50,000
UK excluding London median salary £35,000 £35,000 £33,000
% change year-on-year - +6.06%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84418 95048 107138
As % of all permanent IT job vacancies advertised in the UK 95.97% 96.53% 96.59%
Number of salaries quoted 69006 80088 88313
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

3rd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Support Analyst in the job title.

Job vacancy trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst.

Salary trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support Analyst over the 3 months to 24 June 2017.

Salary histogram for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 118 £35,000 - 10
South East +18 34 £33,826 -3.35% 4
London +18 28 £34,000 -9.33% 1
West Midlands +5 14 £35,000 +2.18% 1
Manchester -20 14 £32,500 -7.14% 2
North West -41 14 £32,500 -7.14% 2
South West +18 12 £35,000 -2.09% 2
Yorkshire +1 8 £25,000 -21.87%
East of England -1 8 £40,000 +14.28%
Oxfordshire +15 7 £35,000 +1.44% 1
Birmingham +9 7 £35,000 +29.62%
Buckinghamshire +7 7 £32,500 +8.33% 2
Milton Keynes +3 7 £32,500 +8.33% 1
Bury - 7 £32,500 -
City of London +24 6 £45,000 -
Oxford +7 6 £35,000 +7.69%
Hertfordshire +3 6 £40,000 +6.66%
Coventry -7 6 £26,876 -33.64%
Bristol - 6 £40,000 - 2
Salisbury - 6 £35,000 -
Wiltshire - 6 £35,000 -
Scotland +19 5 £31,750 +12.38% 1
West Yorkshire +11 5 £22,500 -29.68%
West Sussex +2 5 £40,000 -13.97%
Watford - 5 £40,000 -
Middlesex - 5 £35,000 -
Glasgow - 4 £31,000 - 1
Haywards Heath - 4 £40,000 -
Bradford - 4 £22,500 -
Berkshire +31 3 £35,000 -4.10% 1

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2017, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support Analyst in the job title.

1 164 (67.49%) Active Directory
2 159 (65.43%) Windows
3 146 (60.08%) Microsoft
4 122 (50.21%) VMware
5 98 (40.33%) Windows Server
6 88 (36.21%) ITIL
7 72 (29.63%) Windows Server 2008
8 70 (28.81%) Firewall
9 69 (28.40%) MS Exchange
10 68 (27.98%) SQL
11 61 (25.10%) Windows Server 2012
11 61 (25.10%) Citrix
11 61 (25.10%) SAN
12 60 (24.69%) LAN
13 58 (23.87%) VMware Infrastructure
14 54 (22.22%) Cisco
14 54 (22.22%) WAN
15 50 (20.58%) SCCM
15 50 (20.58%) Office 365
16 48 (19.75%) DNS
17 47 (19.34%) DHCP
18 42 (17.28%) PowerShell
19 40 (16.46%) Hyper-V
19 40 (16.46%) IIS
20 38 (15.64%) TCP/IP
21 33 (13.58%) Linux
21 33 (13.58%) SLA
21 33 (13.58%) WSUS
22 32 (13.17%) Microsoft Certification
22 32 (13.17%) Microsoft Office

3rd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (28.40%) MS Exchange
2 40 (16.46%) IIS
3 25 (10.29%) Exchange Server 2010
3 25 (10.29%) SharePoint
4 13 (5.35%) Skype for Business
5 9 (3.70%) Exchange Server 2007
6 8 (3.29%) Exchange Server 2013
7 7 (2.88%) CMS
8 6 (2.47%) Apache
8 6 (2.47%) Confluence
8 6 (2.47%) Tomcat
9 4 (1.65%) IBM Notes
10 1 (0.41%) Blackberry Enterprise Server
10 1 (0.41%) Exchange Server 2003
10 1 (0.41%) SharePoint Server
10 1 (0.41%) WebSphere
Applications
1 32 (13.17%) Microsoft Office
2 4 (1.65%) MS Visio
Business Applications
1 1 (0.41%) Dynamics CRM
1 1 (0.41%) Dynamics NAV
1 1 (0.41%) Oracle EBS
Cloud Services
1 50 (20.58%) Office 365
2 28 (11.52%) Microsoft Azure
3 22 (9.05%) SaaS
4 10 (4.12%) Amazon AWS
4 10 (4.12%) IaaS
5 7 (2.88%) PaaS
5 7 (2.88%) Virtual Private Cloud
6 6 (2.47%) Azure Active Directory
7 5 (2.06%) OneDrive
8 3 (1.23%) AWS CloudFormation
8 3 (1.23%) Mimecast
9 2 (0.82%) Dropbox
10 1 (0.41%) Dynamics 365
Communications & Networking
1 70 (28.81%) Firewall
2 61 (25.10%) SAN
3 60 (24.69%) LAN
4 54 (22.22%) WAN
5 48 (19.75%) DNS
6 47 (19.34%) DHCP
7 38 (15.64%) TCP/IP
8 27 (11.11%) VLAN
9 23 (9.47%) NAS
10 13 (5.35%) VoIP
11 12 (4.94%) Wi-Fi
12 10 (4.12%) Cisco ASA
13 9 (3.70%) Remote Desktop
13 9 (3.70%) Skype
14 7 (2.88%) LDAP
14 7 (2.88%) PBX
14 7 (2.88%) PSTN
14 7 (2.88%) VPN
15 6 (2.47%) Wireless
16 5 (2.06%) Internet
Database & Business Intelligence
1 30 (12.35%) SQL Server
2 11 (4.53%) SQL Server 2008
3 10 (4.12%) SQL Server 2005
4 3 (1.23%) Crystal Reports
5 2 (0.82%) GIS
6 1 (0.41%) MySQL
6 1 (0.41%) SQL Server 2012
Development Applications
1 8 (3.29%) JIRA
2 2 (0.82%) PowerBuilder
3 1 (0.41%) Git (software)
3 1 (0.41%) MSI
3 1 (0.41%) Subversion
3 1 (0.41%) TortoiseSVN
3 1 (0.41%) Visual Studio
General
1 28 (11.52%) Finance
2 7 (2.88%) Law
2 7 (2.88%) Manufacturing
3 5 (2.06%) Telecoms
4 4 (1.65%) Banking
4 4 (1.65%) Front Office
4 4 (1.65%) Retail
5 2 (0.82%) Advertising
5 2 (0.82%) Financial Institution
5 2 (0.82%) Legal
6 1 (0.41%) Marketing
Libraries, Frameworks & Software Standards
1 10 (4.12%) .NET
2 6 (2.47%) Software Packaging
3 5 (2.06%) Middleware
3 5 (2.06%) Web Services
3 5 (2.06%) XML
4 4 (1.65%) HTML
5 3 (1.23%) AngularJS
6 2 (0.82%) COM
6 2 (0.82%) Flash
6 2 (0.82%) JSP
7 1 (0.41%) .NET Framework
7 1 (0.41%) jQuery
7 1 (0.41%) LAMP
Miscellaneous
1 17 (7.00%) Clustering
2 16 (6.58%) Analytical Skills
3 10 (4.12%) Data Centre
4 9 (3.70%) Management Information System
5 7 (2.88%) BYOD
5 7 (2.88%) Greenfield Project
5 7 (2.88%) PKI
6 6 (2.47%) Computer Science
6 6 (2.47%) Life Science
6 6 (2.47%) Video Conferencing
7 5 (2.06%) Driving Licence
8 4 (1.65%) AS400
8 4 (1.65%) Client/Server
8 4 (1.65%) IBM Mainframe
8 4 (1.65%) Mainframe
9 3 (1.23%) iPad
10 2 (0.82%) Blackberry
10 2 (0.82%) Enterprise Software
10 2 (0.82%) Replication
11 1 (0.41%) Public Cloud
Operating Systems
1 159 (65.43%) Windows
2 98 (40.33%) Windows Server
3 72 (29.63%) Windows Server 2008
4 61 (25.10%) Windows Server 2012
5 33 (13.58%) Linux
6 23 (9.47%) Windows 7
7 13 (5.35%) Windows Server 2003
8 10 (4.12%) AIX
9 9 (3.70%) CentOS
9 9 (3.70%) Unix
9 9 (3.70%) Windows 10
10 7 (2.88%) Android
10 7 (2.88%) Mac OS X
11 6 (2.47%) Windows 8
12 4 (1.65%) OS/390
13 2 (0.82%) Windows XP
14 1 (0.41%) Apple iOS
14 1 (0.41%) Mac OS
14 1 (0.41%) Red Hat Enterprise Linux
14 1 (0.41%) Windows 2000 Server
Processes & Methodologies
1 88 (36.21%) ITIL
2 18 (7.41%) Mentoring
2 18 (7.41%) Project Management
3 15 (6.17%) Change Management
3 15 (6.17%) Service Management
4 13 (5.35%) Kalman Filter
5 12 (4.94%) Problem Management
6 11 (4.53%) Email Filtering
7 9 (3.70%) Configuration Management
7 9 (3.70%) Disaster Recovery
7 9 (3.70%) Migration
8 8 (3.29%) Asset Management
8 8 (3.29%) Patch Management
9 7 (2.88%) Agile Software Development
9 7 (2.88%) Identity Management
9 7 (2.88%) Information Security
9 7 (2.88%) Root Cause Analysis
9 7 (2.88%) Service Design
10 6 (2.47%) Business Continuity
10 6 (2.47%) Service Delivery
Programming Languages
1 68 (27.98%) SQL
2 42 (17.28%) PowerShell
3 16 (6.58%) VBScript
4 13 (5.35%) Shell Script
5 10 (4.12%) C#
6 6 (2.47%) Bash Shell
7 5 (2.06%) VB
8 3 (1.23%) T-SQL
8 3 (1.23%) VB.NET
9 2 (0.82%) PHP
9 2 (0.82%) VBA
10 1 (0.41%) AWK
10 1 (0.41%) C
10 1 (0.41%) Delphi
10 1 (0.41%) Java
10 1 (0.41%) JavaScript
10 1 (0.41%) RPG
10 1 (0.41%) sed
Qualifications
1 32 (13.17%) Microsoft Certification
2 28 (11.52%) CCNA
2 28 (11.52%) Cisco Certification
3 21 (8.64%) VMware Certified Professional (VCP)
4 16 (6.58%) MCSE
5 13 (5.35%) MCP
6 10 (4.12%) Degree
7 8 (3.29%) ITIL Certification
8 6 (2.47%) MCSA
9 5 (2.06%) Security Cleared
10 3 (1.23%) MCITP
10 3 (1.23%) MCTS
11 2 (0.82%) A+ Certification
11 2 (0.82%) CompTIA Security+
11 2 (0.82%) Network+ Certification
11 2 (0.82%) Security+ Certification
12 1 (0.41%) CCA
12 1 (0.41%) CCAA
12 1 (0.41%) Computer Science Degree
12 1 (0.41%) NCDA
Quality Assurance & Compliance
1 33 (13.58%) SLA
2 2 (0.82%) GxP
2 2 (0.82%) PCI DSS
3 1 (0.41%) Sarbanes-Oxley
System Software
1 164 (67.49%) Active Directory
2 58 (23.87%) VMware Infrastructure
3 40 (16.46%) Hyper-V
4 17 (7.00%) Terminal Services
5 14 (5.76%) XenApp
6 13 (5.35%) vSphere
7 10 (4.12%) VMware ESXi
8 7 (2.88%) Microsoft App-V
9 5 (2.06%) Virtual Desktop
10 4 (1.65%) XenServer
11 3 (1.23%) Terminal Server
11 3 (1.23%) Virtual Servers
12 2 (0.82%) VMware Server
12 2 (0.82%) VMware Workstation
12 2 (0.82%) XenDesktop
13 1 (0.41%) BitLocker
13 1 (0.41%) Microsoft Virtual Server
13 1 (0.41%) NFS
13 1 (0.41%) Virtual Machines
Systems Management
1 50 (20.58%) SCCM
2 33 (13.58%) WSUS
3 11 (4.53%) SCOM
4 4 (1.65%) BMC PATROL
4 4 (1.65%) Jamf Pro
4 4 (1.65%) Puppet
4 4 (1.65%) Tivoli
4 4 (1.65%) Tivoli NetView
5 3 (1.23%) AirWatch
5 3 (1.23%) Backup Exec
5 3 (1.23%) Opsview
5 3 (1.23%) Terraform
6 2 (0.82%) Microsoft Data Protection Manager
6 2 (0.82%) Microsoft Intune
6 2 (0.82%) SCDPM
7 1 (0.41%) Microsoft Clustering
7 1 (0.41%) RSA Archer
7 1 (0.41%) SmoothWall
7 1 (0.41%) Symantec Enterprise Vault
7 1 (0.41%) vMotion
Vendors
1 146 (60.08%) Microsoft
2 122 (50.21%) VMware
3 61 (25.10%) Citrix
4 54 (22.22%) Cisco
5 30 (12.35%) HP
5 30 (12.35%) NetApp
6 23 (9.47%) Avaya
6 23 (9.47%) Dell
7 12 (4.94%) Apple
8 9 (3.70%) Red Hat
9 7 (2.88%) IBM
9 7 (2.88%) Veeam
9 7 (2.88%) Zerto
10 6 (2.47%) Atlassian
10 6 (2.47%) Mitel
11 5 (2.06%) EMC
11 5 (2.06%) SolarWinds
11 5 (2.06%) Symantec
12 4 (1.65%) Lotus
12 4 (1.65%) Oracle
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