The median annual salary for a 3rd Line Support Analyst was £34,500 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Third Line Support Analyst
UK
Rank 738 725 778
Rank change year-on-year -13 +53  
Permanent jobs requiring a 3rd Line Support Analyst 119 223 182
As % of all permanent IT jobs advertised in the UK 0.14% 0.22% 0.17%
As % of the Job Titles category 0.15% 0.22% 0.18%
Number of salaries quoted 100 198 162
Median salary £34,500 £36,500 £35,000
Median salary % change year-on-year -5.47% +4.28%  
90% offered a salary of more than £27,500 £30,000 £30,000
10% offered a salary of more than £42,500 £50,000 £50,000
UK excluding London median salary £32,250 £35,500 £34,000
% change year-on-year -9.15% +4.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

3rd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Support Analyst in the job title.

Job vacancy trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst.

Salary trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support Analyst over the 3 months to 24 March 2017.

Salary histogram for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 114 £34,000 -6.84% 7
London +48 42 £38,123 -2.25% 3
North West -6 23 £32,500 +3.17% 1
Manchester -4 21 £32,500 -7.14% 1
South West +14 13 £27,500 -42.10% 1
South East -6 12 £31,500 -13.69% 2
City of London +56 10 £34,250 -19.41%
Wiltshire +23 10 £25,000 -16.66%
Salisbury - 9 £25,000 -
Bury - 9 £32,500 -
Yorkshire +21 8 £37,500 +5.63%
West Midlands +10 7 £30,000 -25.92%
East of England +17 6 £36,000 +20.00%
West Yorkshire +16 6 £37,500 +5.63%
Dagenham - 6 £42,500 - 1
Scotland +24 5 £42,500 +30.76%
Hertfordshire +15 5 £36,000 -4.00%
Leeds +10 5 £37,500 +5.63%
Buckinghamshire +16 4 £31,500 +14.54%
Staffordshire +10 4 £29,250 -16.42%
Milton Keynes +5 4 £31,500 +14.54%
Tamworth - 4 £29,250 -
Birmingham +15 3 £30,000 -29.41%
Hemel Hempstead +1 3 £40,500 +8.00%
Hampshire -3 3 £29,000 -20.54%
Basingstoke - 3 £29,000 -
Glasgow +27 2 - -
Bristol +4 2 £31,250 +13.63% 1
East Midlands -1 2 £30,500 +41.86%
Inverclyde - 2 - -

3rd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support Analyst in the job title.

1 173 (69.20%) Windows
2 169 (67.60%) Active Directory
3 143 (57.20%) VMware
4 130 (52.00%) Microsoft
5 100 (40.00%) Windows Server
6 80 (32.00%) VMware Infrastructure
6 80 (32.00%) SQL
7 75 (30.00%) Cisco
8 71 (28.40%) MS Exchange
9 70 (28.00%) Citrix
10 69 (27.60%) ITIL
11 67 (26.80%) Windows Server 2008
12 65 (26.00%) MS Excel
13 61 (24.40%) LAN
14 58 (23.20%) WAN
14 58 (23.20%) SAN
15 52 (20.80%) DHCP
15 52 (20.80%) DNS
16 51 (20.40%) TCP/IP
17 50 (20.00%) Firewall
18 49 (19.60%) Windows Server 2012
19 45 (18.00%) IIS
20 44 (17.60%) SQL Server
21 43 (17.20%) Linux
22 42 (16.80%) MS Office
23 37 (14.80%) PowerShell
24 36 (14.40%) Finance
25 33 (13.20%) VLAN
26 31 (12.40%) NetApp
27 30 (12.00%) SharePoint

3rd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (28.40%) MS Exchange
2 45 (18.00%) IIS
3 30 (12.00%) SharePoint
4 16 (6.40%) Exchange Server 2010
5 11 (4.40%) Exchange Server 2013
6 7 (2.80%) Exchange Server 2007
7 6 (2.40%) Confluence
7 6 (2.40%) Skype for Business
7 6 (2.40%) WebSphere
8 4 (1.60%) Apache
8 4 (1.60%) CMS
8 4 (1.60%) SharePoint 2013
9 3 (1.20%) ColdFusion
9 3 (1.20%) JRun
9 3 (1.20%) Tomcat
10 1 (0.40%) Exchange Server 2003
10 1 (0.40%) IBM Notes
Applications
1 65 (26.00%) MS Excel
2 42 (16.80%) MS Office
3 1 (0.40%) MS PowerPoint
3 1 (0.40%) MS Visio
Business Applications
1 1 (0.40%) Dynamics CRM
1 1 (0.40%) Dynamics NAV
Cloud Services
1 27 (10.80%) Office 365
2 16 (6.40%) Microsoft Azure
3 14 (5.60%) Amazon AWS
3 14 (5.60%) SaaS
4 4 (1.60%) OneDrive
5 3 (1.20%) Azure Active Directory
5 3 (1.20%) Cloud Computing
5 3 (1.20%) Mimecast
6 2 (0.80%) IaaS
7 1 (0.40%) Dropbox
7 1 (0.40%) G Suite
Communications & Networking
1 61 (24.40%) LAN
2 58 (23.20%) SAN
2 58 (23.20%) WAN
3 52 (20.80%) DHCP
3 52 (20.80%) DNS
4 51 (20.40%) TCP/IP
5 50 (20.00%) Firewall
6 33 (13.20%) VLAN
7 27 (10.80%) VoIP
8 14 (5.60%) Wi-Fi
9 11 (4.40%) NAS
10 10 (4.00%) Remote Desktop
11 9 (3.60%) VPN
12 8 (3.20%) Internet
13 7 (2.80%) Ethernet
14 6 (2.40%) Wireless
15 5 (2.00%) Network Security
16 4 (1.60%) Cisco ASA
16 4 (1.60%) WLAN
17 3 (1.20%) ATM
Database & Business Intelligence
1 44 (17.60%) SQL Server
2 15 (6.00%) SQL Server 2008
3 4 (1.60%) SQL Server 2005
4 3 (1.20%) Oracle Database
4 3 (1.20%) Oracle Reports
4 3 (1.20%) PostgreSQL
4 3 (1.20%) Relational Database
5 1 (0.40%) DB2
5 1 (0.40%) GIS
5 1 (0.40%) MS Access
5 1 (0.40%) SQL Server 2012
5 1 (0.40%) SQL Server Integration Services
5 1 (0.40%) SQL Server Reporting Services
Development Applications
1 8 (3.20%) JIRA
2 3 (1.20%) Git (software)
2 3 (1.20%) Oracle Forms
2 3 (1.20%) Subversion
2 3 (1.20%) TortoiseSVN
2 3 (1.20%) Visual Studio
3 1 (0.40%) MSI
3 1 (0.40%) PowerBuilder
General
1 36 (14.40%) Finance
2 8 (3.20%) Manufacturing
3 6 (2.40%) Banking
3 6 (2.40%) Law
3 6 (2.40%) Retail
3 6 (2.40%) Telecoms
4 4 (1.60%) Advertising
5 3 (1.20%) Back Office
5 3 (1.20%) Financial Institution
6 2 (0.80%) Legal
6 2 (0.80%) Marketing
7 1 (0.40%) Automotive
7 1 (0.40%) Online Betting
Libraries, Frameworks & Software Standards
1 14 (5.60%) .NET
2 6 (2.40%) Flash
2 6 (2.40%) Middleware
2 6 (2.40%) XML
3 5 (2.00%) Web Services
4 4 (1.60%) HTML
5 3 (1.20%) Software Packaging
6 2 (0.80%) AngularJS
6 2 (0.80%) COM
7 1 (0.40%) RabbitMQ
7 1 (0.40%) XSLT
Miscellaneous
1 17 (6.80%) Analytical Skills
2 16 (6.40%) Driving Licence
3 12 (4.80%) Computer Science
4 10 (4.00%) Data Centre
5 9 (3.60%) Management Information System
6 8 (3.20%) iSeries
6 8 (3.20%) Linux Command Line
7 7 (2.80%) Clustering
8 6 (2.40%) Life Science
9 5 (2.00%) Video Conferencing
10 4 (1.60%) Replication
11 2 (0.80%) EPoS
11 2 (0.80%) Public Cloud
12 1 (0.40%) AS400
12 1 (0.40%) Enterprise Storage
12 1 (0.40%) Fat Client
12 1 (0.40%) Fintech
12 1 (0.40%) HP StoreVirtual
12 1 (0.40%) Thin Client
Operating Systems
1 173 (69.20%) Windows
2 100 (40.00%) Windows Server
3 67 (26.80%) Windows Server 2008
4 49 (19.60%) Windows Server 2012
5 43 (17.20%) Linux
6 28 (11.20%) Windows 7
7 14 (5.60%) Windows 10
8 13 (5.20%) Windows Server 2003
9 12 (4.80%) Windows 8
10 6 (2.40%) Unix
11 3 (1.20%) Apple iOS
11 3 (1.20%) Windows XP
12 2 (0.80%) AIX
12 2 (0.80%) Mac OS X
13 1 (0.40%) Android
13 1 (0.40%) CentOS
13 1 (0.40%) Red Hat Enterprise Linux
13 1 (0.40%) Windows 2000 Server
Processes & Methodologies
1 69 (27.60%) ITIL
2 18 (7.20%) Service Management
3 12 (4.80%) Change Management
4 11 (4.40%) Mentoring
5 10 (4.00%) DevOps
6 9 (3.60%) Root Cause Analysis
6 9 (3.60%) Service Delivery
7 8 (3.20%) Time Management
8 7 (2.80%) Disaster Recovery
8 7 (2.80%) Incident Management
8 7 (2.80%) Project Management
8 7 (2.80%) Trend Analysis
9 6 (2.40%) CRM
9 6 (2.40%) ERP
9 6 (2.40%) IT Strategy
9 6 (2.40%) Network Management
9 6 (2.40%) Presales
9 6 (2.40%) System Testing
10 5 (2.00%) Coaching
10 5 (2.00%) Kalman Filter
Programming Languages
1 80 (32.00%) SQL
2 37 (14.80%) PowerShell
3 10 (4.00%) C#
3 10 (4.00%) VB
4 7 (2.80%) VBScript
5 6 (2.40%) Shell Script
6 5 (2.00%) Bash Shell
6 5 (2.00%) Java
7 4 (1.60%) RPG
7 4 (1.60%) T-SQL
8 3 (1.20%) Delphi
8 3 (1.20%) PHP
9 2 (0.80%) VB.NET
10 1 (0.40%) Google Apps Script
10 1 (0.40%) JavaScript
10 1 (0.40%) VB6
10 1 (0.40%) VBA
Qualifications
1 28 (11.20%) Cisco Certification
1 28 (11.20%) Microsoft Certification
2 27 (10.80%) CCNA
3 16 (6.40%) MCSE
4 13 (5.20%) Degree
5 10 (4.00%) VMware Certified Professional (VCP)
6 8 (3.20%) MCP
7 7 (2.80%) ITIL Certification
8 6 (2.40%) MCSA
9 3 (1.20%) MCITP
9 3 (1.20%) Oracle Certification
9 3 (1.20%) Security Cleared
10 2 (0.80%) A+ Certification
10 2 (0.80%) CCA
10 2 (0.80%) Citrix Certification
10 2 (0.80%) CompTIA Security+
10 2 (0.80%) MCTS
10 2 (0.80%) Network+ Certification
10 2 (0.80%) Security+ Certification
11 1 (0.40%) PMP
Quality Assurance & Compliance
1 24 (9.60%) SLA
2 4 (1.60%) PCI DSS
3 1 (0.40%) ISO/IEC 27001
3 1 (0.40%) PMO
3 1 (0.40%) Sarbanes-Oxley
System Software
1 169 (67.60%) Active Directory
2 80 (32.00%) VMware Infrastructure
3 29 (11.60%) vSphere
4 24 (9.60%) XenApp
5 21 (8.40%) Hyper-V
6 16 (6.40%) XenDesktop
7 14 (5.60%) Terminal Services
8 11 (4.40%) VMware ESXi
9 7 (2.80%) VMware Server
10 6 (2.40%) VMware Workstation
11 5 (2.00%) Microsoft App-V
12 4 (1.60%) XenServer
13 3 (1.20%) Terminal Server
13 3 (1.20%) VMware ESX
14 2 (0.80%) Virtual Machines
14 2 (0.80%) Virtual Servers
15 1 (0.40%) Citrix Presentation Server
15 1 (0.40%) Microsoft Virtual Server
15 1 (0.40%) Virtual Desktop
Systems Management
1 29 (11.60%) SCCM
2 23 (9.20%) WSUS
3 10 (4.00%) Opscode Chef
3 10 (4.00%) Puppet
4 6 (2.40%) SCOM
5 4 (1.60%) Jamf Pro
6 3 (1.20%) Opsview
6 3 (1.20%) ZENworks
7 2 (0.80%) Backup Exec
7 2 (0.80%) Cisco UCCX
7 2 (0.80%) McAfee ePO
8 1 (0.40%) AirWatch
8 1 (0.40%) HP SIM
8 1 (0.40%) Microsoft Data Protection Manager
8 1 (0.40%) Norton AntiVirus
8 1 (0.40%) SCDPM
8 1 (0.40%) SmoothWall
8 1 (0.40%) ThinApp
8 1 (0.40%) XenMobile
Vendors
1 143 (57.20%) VMware
2 130 (52.00%) Microsoft
3 75 (30.00%) Cisco
4 70 (28.00%) Citrix
5 31 (12.40%) NetApp
6 23 (9.20%) HP
7 20 (8.00%) Avaya
8 15 (6.00%) AppSense
9 14 (5.60%) Dell
9 14 (5.60%) IBM
10 9 (3.60%) EMC
11 8 (3.20%) Oracle
12 7 (2.80%) Veeam
13 6 (2.40%) Atlassian
13 6 (2.40%) CheckPoint
13 6 (2.40%) Zerto
14 5 (2.00%) SolarWinds
14 5 (2.00%) Symantec
15 4 (1.60%) Intel Security
15 4 (1.60%) MobileIron
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