Period
to 18 November 2017

The median annual salary for a 3rd Line Support Analyst was £35,000 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 944 926 1007
Rank change year-on-year -18 +81 -57
Permanent jobs requiring a 3rd Line Support Analyst 234 298 308
As % of all permanent IT jobs advertised in the UK 0.13% 0.16% 0.14%
As % of the Job Titles category 0.14% 0.16% 0.15%
Number of salaries quoted 212 289 288
UK median annual salary £35,000 £36,000 £37,500
Median salary % change year-on-year -2.78% -4.00% +7.14%
10th Percentile £27,025 £27,500 £26,250
90th Percentile £47,500 £48,750 £48,750
UK excluding London median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

3rd Line Support Analyst
Job Vacancy Trend

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst.

Salary trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support Analyst over the 6 months to 18 November 2017.

Salary histogram for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 218 £35,000 -4.11% 3
UK excluding London +39 167 £35,000 - 1
London -42 65 £40,000 +5.26% 2
South East +25 56 £35,000 -1.41% 1
South West +20 37 £35,000 -
Midlands +15 37 £35,896 -4.28%
West Midlands +1 26 £35,000 -6.67%
North of England -18 17 £26,500 -19.08%
East Midlands +45 11 £40,000 +23.08%
Scotland -2 11 £32,500 +12.07%
North West -28 10 £26,500 -20.90%
East of England +4 8 £42,500 +36.00%
Yorkshire +18 7 £25,500 -21.54%
Wales +17 1 £32,500 -18.75%

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support Analyst in the job title.

1 132 (56.41%) Microsoft
2 131 (55.98%) Windows
3 115 (49.15%) Active Directory
4 101 (43.16%) VMware
5 86 (36.75%) Windows Server
6 82 (35.04%) ITIL
7 75 (32.05%) Citrix
8 71 (30.34%) VMware Infrastructure
9 63 (26.92%) SCCM
10 60 (25.64%) SQL
11 58 (24.79%) Windows Server 2008
12 57 (24.36%) MS Exchange
13 53 (22.65%) Firewall
14 51 (21.79%) SQL Server
15 50 (21.37%) Windows Server 2012
16 48 (20.51%) LAN
16 48 (20.51%) Cisco
17 43 (18.38%) WAN
18 42 (17.95%) PowerShell
18 42 (17.95%) Windows 7
19 41 (17.52%) SAN
20 40 (17.09%) Microsoft Office
20 40 (17.09%) Office 365
21 34 (14.53%) Linux
21 34 (14.53%) Microsoft Certification
22 32 (13.68%) DNS
22 32 (13.68%) SharePoint
23 31 (13.25%) Windows 10
24 30 (12.82%) Finance
25 29 (12.39%) DHCP

3rd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (24.36%) MS Exchange
2 32 (13.68%) SharePoint
3 18 (7.69%) Exchange Server 2010
4 16 (6.84%) Skype for Business
5 12 (5.13%) IBM Notes
6 10 (4.27%) Apache
6 10 (4.27%) SharePoint Server
7 8 (3.42%) Exchange Server 2007
7 8 (3.42%) IIS
8 6 (2.56%) Exchange Server 2013
8 6 (2.56%) Tomcat
9 5 (2.14%) CMS
10 4 (1.71%) JBoss
11 3 (1.28%) Umbraco
12 2 (0.85%) WebSphere
13 1 (0.43%) Blackberry Enterprise Server
Applications
1 40 (17.09%) Microsoft Office
2 12 (5.13%) MS Visio
3 3 (1.28%) Microsoft Excel
Business Applications
1 6 (2.56%) Dynamics CRM
2 2 (0.85%) Markit EDM
2 2 (0.85%) Oracle EBS
2 2 (0.85%) thinkFolio
Cloud Services
1 40 (17.09%) Office 365
2 22 (9.40%) Microsoft Azure
3 16 (6.84%) Amazon AWS
4 12 (5.13%) Mimecast
5 8 (3.42%) IaaS
5 8 (3.42%) SaaS
6 6 (2.56%) AWS CloudFormation
6 6 (2.56%) PaaS
6 6 (2.56%) Virtual Private Cloud
7 3 (1.28%) Azure Active Directory
8 2 (0.85%) Yammer
Communications & Networking
1 53 (22.65%) Firewall
2 48 (20.51%) LAN
3 43 (18.38%) WAN
4 41 (17.52%) SAN
5 32 (13.68%) DNS
6 29 (12.39%) DHCP
6 29 (12.39%) VoIP
7 23 (9.83%) TCP/IP
8 20 (8.55%) VLAN
9 15 (6.41%) Skype
10 11 (4.70%) NAS
11 10 (4.27%) Cisco ASA
12 8 (3.42%) IPsec
12 8 (3.42%) SSL
13 7 (2.99%) Cisco IOS
13 7 (2.99%) PBX
14 6 (2.56%) Kerberos
14 6 (2.56%) LDAP
14 6 (2.56%) PSTN
14 6 (2.56%) VPN
Database & Business Intelligence
1 51 (21.79%) SQL Server
2 11 (4.70%) MySQL
3 7 (2.99%) Data Warehouse
4 6 (2.56%) SQL Server 2005
4 6 (2.56%) SQL Server 2008
5 4 (1.71%) Oracle Database
6 3 (1.28%) SQL Server Reporting Services
7 2 (0.85%) Amazon RDS
7 2 (0.85%) Big Data
7 2 (0.85%) Relational Database
8 1 (0.43%) Crystal Reports
8 1 (0.43%) SQL Server 2012
Development Applications
1 3 (1.28%) InstallShield
1 3 (1.28%) MSI
General
1 30 (12.82%) Finance
2 14 (5.98%) Front Office
3 12 (5.13%) Telecoms
4 8 (3.42%) Law
4 8 (3.42%) Legal
5 5 (2.14%) Manufacturing
5 5 (2.14%) Retail
6 3 (1.28%) Banking
7 2 (0.85%) Electronics
7 2 (0.85%) Marketing
8 1 (0.43%) Advertising
8 1 (0.43%) Financial Institution
Libraries, Frameworks & Software Standards
1 22 (9.40%) Software Packaging
2 6 (2.56%) HTML
2 6 (2.56%) Web Services
3 4 (1.71%) .NET
4 3 (1.28%) ODBC
5 2 (0.85%) J2EE
5 2 (0.85%) LAMP
6 1 (0.43%) .NET Framework
6 1 (0.43%) AngularJS
6 1 (0.43%) jQuery
6 1 (0.43%) Middleware
6 1 (0.43%) XML
Miscellaneous
1 14 (5.98%) Analytical Skills
1 14 (5.98%) Client/Server
2 13 (5.56%) AS400
3 12 (5.13%) IBM Mainframe
3 12 (5.13%) Mainframe
4 11 (4.70%) Driving Licence
5 10 (4.27%) Data Centre
6 7 (2.99%) PKI
7 6 (2.56%) BYOD
7 6 (2.56%) Greenfield Project
7 6 (2.56%) Linux Command Line
8 5 (2.14%) Enterprise Storage
8 5 (2.14%) Video Conferencing
9 4 (1.71%) Clustering
10 3 (1.28%) Life Science
11 2 (0.85%) CCTV
11 2 (0.85%) Computer Science
11 2 (0.85%) Derivative
11 2 (0.85%) Equity Derivative
11 2 (0.85%) HP Storage
Operating Systems
1 131 (55.98%) Windows
2 86 (36.75%) Windows Server
3 58 (24.79%) Windows Server 2008
4 50 (21.37%) Windows Server 2012
5 42 (17.95%) Windows 7
6 34 (14.53%) Linux
7 31 (13.25%) Windows 10
8 22 (9.40%) Windows 8
9 21 (8.97%) Unix
10 13 (5.56%) Mac OS X
11 12 (5.13%) OS/390
12 11 (4.70%) Windows Server 2003
13 8 (3.42%) AIX
13 8 (3.42%) CentOS
14 7 (2.99%) Red Hat Enterprise Linux
15 3 (1.28%) Apple iOS
15 3 (1.28%) Mac OS
16 1 (0.43%) Debian
16 1 (0.43%) Ubuntu
16 1 (0.43%) Windows XP
Processes & Methodologies
1 82 (35.04%) ITIL
2 21 (8.97%) Application Virtualisation
2 21 (8.97%) Compatibility Testing
2 21 (8.97%) Software Distribution
2 21 (8.97%) Workload Management
3 18 (7.69%) Project Management
4 16 (6.84%) Mentoring
5 15 (6.41%) Asset Management
5 15 (6.41%) Disaster Recovery
6 13 (5.56%) Problem Management
7 11 (4.70%) Business Continuity
7 11 (4.70%) Business Intelligence
7 11 (4.70%) Root Cause Analysis
8 10 (4.27%) IT Strategy
9 9 (3.85%) Configuration Management
9 9 (3.85%) DevOps
9 9 (3.85%) Migration
9 9 (3.85%) Patch Management
9 9 (3.85%) PRINCE2
9 9 (3.85%) Stakeholder Management
Programming Languages
1 60 (25.64%) SQL
2 42 (17.95%) PowerShell
3 16 (6.84%) Shell Script
4 9 (3.85%) PL/SQL
5 8 (3.42%) C#
5 8 (3.42%) Java
6 5 (2.14%) Bash Shell
7 4 (1.71%) JavaScript
8 3 (1.28%) Korn
8 3 (1.28%) Python
8 3 (1.28%) VBScript
9 2 (0.85%) AWK
9 2 (0.85%) C
9 2 (0.85%) sed
10 1 (0.43%) C++
10 1 (0.43%) T-SQL
10 1 (0.43%) VB
10 1 (0.43%) VB.NET
10 1 (0.43%) VBA
Qualifications
1 34 (14.53%) Microsoft Certification
2 28 (11.97%) CCNA
2 28 (11.97%) Cisco Certification
3 23 (9.83%) MCSE
4 21 (8.97%) Security Cleared
5 16 (6.84%) Degree
6 11 (4.70%) MCSA
7 9 (3.85%) VMware Certified Professional (VCP)
8 8 (3.42%) ITIL Foundation Certificate
9 7 (2.99%) MCP
10 4 (1.71%) ITIL Certification
11 2 (0.85%) HND
12 1 (0.43%) ACSP
12 1 (0.43%) CCA
12 1 (0.43%) CCNP
12 1 (0.43%) Citrix Certification
12 1 (0.43%) HP AIS
12 1 (0.43%) MCITP
12 1 (0.43%) MCTS
12 1 (0.43%) Network+ Certification
Quality Assurance & Compliance
1 11 (4.70%) SLA
2 9 (3.85%) ISO/IEC 27001
3 8 (3.42%) COBIT
4 1 (0.43%) GxP
4 1 (0.43%) QA
System Software
1 115 (49.15%) Active Directory
2 71 (30.34%) VMware Infrastructure
3 24 (10.26%) Microsoft App-V
4 17 (7.26%) vSphere
5 16 (6.84%) XenApp
6 15 (6.41%) Hyper-V
7 13 (5.56%) VMware ESXi
8 12 (5.13%) Virtual Desktop
9 7 (2.99%) XenDesktop
10 4 (1.71%) Virtual Servers
11 3 (1.28%) Samba
11 3 (1.28%) XenServer
12 2 (0.85%) NFS
13 1 (0.43%) ISA Server
13 1 (0.43%) Virtual Machines
Systems Management
1 63 (26.92%) SCCM
2 12 (5.13%) BMC PATROL
2 12 (5.13%) Puppet
2 12 (5.13%) Tivoli
2 12 (5.13%) Tivoli NetView
3 11 (4.70%) Backup Exec
3 11 (4.70%) SCOM
4 6 (2.56%) Opscode Chef
4 6 (2.56%) Terraform
5 3 (1.28%) Microsoft Clustering
6 2 (0.85%) AirWatch
6 2 (0.85%) Cisco CUCM
6 2 (0.85%) Microsoft Intune
6 2 (0.85%) Symantec Enterprise Vault
6 2 (0.85%) Systems Management Server (SMS)
6 2 (0.85%) vMotion
7 1 (0.43%) HP Data Protector
7 1 (0.43%) NetBackup
7 1 (0.43%) Norton AntiVirus
7 1 (0.43%) SolarWinds Orion
Vendors
1 132 (56.41%) Microsoft
2 101 (43.16%) VMware
3 75 (32.05%) Citrix
4 48 (20.51%) Cisco
5 17 (7.26%) Oracle
6 16 (6.84%) HP
7 14 (5.98%) IBM
8 12 (5.13%) Avaya
8 12 (5.13%) Lotus
8 12 (5.13%) Red Hat
9 10 (4.27%) Extreme Networks
9 10 (4.27%) Palo Alto
10 9 (3.85%) NetApp
10 9 (3.85%) SAP
11 8 (3.42%) Sophos
12 7 (2.99%) Workday
13 6 (2.56%) iManage
13 6 (2.56%) Symantec
14 5 (2.14%) Veeam
15 4 (1.71%) Apple