Period
to 23 April 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 23 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 41 33 26
Rank change year-on-year -8 -7 -2
Contract jobs citing ITIL 5,432 5,314 7,078
As % of all contract IT jobs advertised in the UK 5.37% 5.78% 6.68%
As % of the Processes & Methodologies category 6.28% 6.84% 7.98%
Number of daily rates quoted 3,367 3,321 4,356
UK median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +1.35%
10th Percentile £153 £175 £178
90th Percentile £588 £575 £560
UK excluding London median daily rate £380 £375 £352
% change year-on-year +1.33% +6.69% +0.43%
Number of hourly rates quoted 368 312 415
UK median hourly rate £15.50 £15.46 £17.00
Median hourly rate % change year-on-year +0.24% -9.04% +9.68%
10th Percentile £10.50 £10.50 £10.50
90th Percentile £40.00 £39.88 £43.75
UK excluding London median hourly rate £15.00 £15.95 £17.00
% change year-on-year -5.96% -6.18% +9.68%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,549 77,649 88,673
As % of all contract IT jobs advertised in the UK 85.61% 84.40% 83.72%
Number of daily rates quoted 57,159 51,086 57,973
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £300 £270 £263
90th Percentile £638 £620 £606
UK excluding London median daily rate £420 £400 £393
% change year-on-year +5.00% +1.91% +4.67%
Number of hourly rates quoted 2,222 2,114 2,429
UK median hourly rate £22.50 £25.00 £25.00
Median hourly rate % change year-on-year -10.00% - +20.34%
10th Percentile £11.18 £11.38 £11.50
90th Percentile £50.25 £51.25 £50.00
UK excluding London median hourly rate £21.33 £25.00 £25.50
% change year-on-year -14.70% -1.96% +15.91%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 23 April 2018.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 23 April 2018.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 23 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 4,989 £400 - 1,060
UK excluding London -3 3,479 £380 +1.33% 833
London -11 1,855 £425 - 294
South East -8 1,123 £417 -1.88% 219
North of England -4 846 £375 +7.14% 220
Midlands -1 560 £400 +6.67% 167
North West +6 425 £410 +14.69% 106
West Midlands 0 353 £400 +1.91% 99
East of England +8 317 £315 -3.08% 88
South West -2 288 £375 - 71
Yorkshire -13 237 £375 +3.81% 88
Scotland -16 213 £313 -10.71% 49
East Midlands -3 204 £388 +10.71% 68
North East 0 192 £363 +3.57% 26
Wales +1 117 £275 +42.12% 14
Northern Ireland +6 25 £313 +13.64% 5
Channel Islands -2 2 £625 -

For the 6 months to 23 April 2018, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,706 (31.41%) Windows
2 1,398 (25.74%) Microsoft
3 1,390 (25.59%) Service Management
4 1,190 (21.91%) Active Directory
5 966 (17.78%) Finance
6 834 (15.35%) Agile Software Development
7 833 (15.34%) Security Cleared
8 744 (13.70%) Change Management
9 722 (13.29%) Project Management
10 704 (12.96%) Service Delivery
11 690 (12.70%) ITIL V3
12 677 (12.46%) Microsoft Office
13 645 (11.87%) ITSM
14 629 (11.58%) SC Cleared
15 616 (11.34%) PRINCE2
16 615 (11.32%) VMware
17 609 (11.21%) ITIL Certification
18 587 (10.81%) Cisco
19 582 (10.71%) Problem-Solving
20 578 (10.64%) Windows Server
21 552 (10.16%) Linux
22 544 (10.01%) Analytical Skills
23 519 (9.55%) SLA
24 517 (9.52%) Incident Management
25 508 (9.35%) Degree
26 495 (9.11%) Stakeholder Management
27 466 (8.58%) Citrix
28 457 (8.41%) Office 365
29 455 (8.38%) ServiceNow
30 447 (8.23%) Firewall

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 339 (6.24%) MS Exchange
2 187 (3.44%) SharePoint
3 166 (3.06%) Skype for Business
4 138 (2.54%) IIS
5 116 (2.14%) Exchange Server 2010
6 82 (1.51%) Apache
6 82 (1.51%) Tomcat
7 57 (1.05%) JBoss
8 52 (0.96%) WebSphere
9 50 (0.92%) Confluence
10 49 (0.90%) Exchange Server 2013
11 42 (0.77%) CMS
12 38 (0.70%) Exchange Server 2007
13 32 (0.59%) Blackberry Enterprise Server
14 25 (0.46%) nginx
14 25 (0.46%) SharePoint 2013
15 20 (0.37%) OpenStack
16 17 (0.31%) WebLogic
17 16 (0.29%) Commerce Server
18 13 (0.24%) IBM Notes
Applications
1 677 (12.46%) Microsoft Office
2 195 (3.59%) Microsoft Excel
3 109 (2.01%) MS Visio
4 101 (1.86%) Microsoft PowerPoint
5 76 (1.40%) Microsoft Project
6 6 (0.11%) Spreadsheet
7 5 (0.092%) Adobe Creative Suite
8 4 (0.074%) AutoCAD
9 3 (0.055%) Acrobat
9 3 (0.055%) InfoPath
10 2 (0.037%) SPSS
11 1 (0.018%) Photoshop
11 1 (0.018%) Revit
Business Applications
1 79 (1.45%) Remedy ITSM
2 33 (0.61%) Dynamics CRM
3 17 (0.31%) Oracle EBS R12
4 16 (0.29%) assyst
5 15 (0.28%) Oracle EBS
6 14 (0.26%) Dynamics AX
6 14 (0.26%) Unit4 Business World
7 9 (0.17%) Payment Gateway
8 7 (0.13%) Oracle Applications
9 6 (0.11%) Oracle Cash Management
9 6 (0.11%) Oracle Retail
9 6 (0.11%) RMDS
9 6 (0.11%) SAP Oil and Gas
10 5 (0.092%) Remedy AR System
10 5 (0.092%) SAP BPC
10 5 (0.092%) SAP CO
10 5 (0.092%) SAP FI
10 5 (0.092%) SAP FI/CO
10 5 (0.092%) Servitor
10 5 (0.092%) thinkFolio
Cloud Services
1 457 (8.41%) Office 365
2 355 (6.54%) Microsoft Azure
3 275 (5.06%) Amazon AWS
4 170 (3.13%) SaaS
5 145 (2.67%) PaaS
6 122 (2.25%) IaaS
7 55 (1.01%) Cloud Computing
8 35 (0.64%) Azure Active Directory
9 24 (0.44%) GitHub
10 23 (0.42%) Mimecast
11 22 (0.41%) AWS CloudFormation
12 20 (0.37%) Slack
13 18 (0.33%) G Suite
14 17 (0.31%) Google Cloud Platform
15 16 (0.29%) OneDrive
16 9 (0.17%) OpenShift
16 9 (0.17%) Salesforce Service Cloud
16 9 (0.17%) Yammer
17 8 (0.15%) Amazon EC2
17 8 (0.15%) SuccessFactors
Communications & Networking
1 447 (8.23%) Firewall
2 349 (6.42%) DNS
3 335 (6.17%) WAN
4 310 (5.71%) LAN
5 272 (5.01%) DHCP
6 264 (4.86%) VPN
7 232 (4.27%) TCP/IP
8 207 (3.81%) SAN
9 158 (2.91%) Network Security
10 149 (2.74%) Internet
11 109 (2.01%) Wireless
12 107 (1.97%) Skype
13 100 (1.84%) MPLS
13 100 (1.84%) VoIP
14 82 (1.51%) Cisco ASA
15 72 (1.33%) BGP
15 72 (1.33%) SMS
16 69 (1.27%) OSPF
17 67 (1.23%) Unified Communications
18 62 (1.14%) VLAN
Database & Business Intelligence
1 270 (4.97%) SQL Server
2 94 (1.73%) Relational Database
3 55 (1.01%) SQL Server Integration Services
4 54 (0.99%) Oracle Database
5 45 (0.83%) MySQL
6 41 (0.75%) PostgreSQL
7 40 (0.74%) Big Data
8 37 (0.68%) SQL Server Reporting Services
9 34 (0.63%) DB2
10 33 (0.61%) Hadoop
10 33 (0.61%) MongoDB
11 31 (0.57%) Data Warehouse
12 28 (0.52%) SQL Server 2012
13 27 (0.50%) RDBMS
14 21 (0.39%) BusinessObjects
15 20 (0.37%) Oracle Reports
15 20 (0.37%) SQL Server 2008
16 17 (0.31%) GIS
17 16 (0.29%) SQL Server 2016
18 14 (0.26%) SQL Server 2014
Development Applications
1 147 (2.71%) JIRA
2 102 (1.88%) Git (software)
3 92 (1.69%) Jenkins
4 35 (0.64%) Selenium
5 27 (0.50%) GitLab
6 26 (0.48%) Visual Studio
7 25 (0.46%) JMeter
7 25 (0.46%) MSI
8 23 (0.42%) Subversion
9 22 (0.41%) Atlassian Bamboo
10 16 (0.29%) Maven
11 15 (0.28%) TeamCity
12 14 (0.26%) HP UFT
13 13 (0.24%) LoadRunner
14 12 (0.22%) Octopus Deploy
15 11 (0.20%) Bitbucket
16 10 (0.18%) Cucumber
17 8 (0.15%) Team Foundation Server
18 7 (0.13%) Burp Suite
19 6 (0.11%) Fiddler
General
1 966 (17.78%) Finance
2 291 (5.36%) Telecoms
3 256 (4.71%) Banking
4 192 (3.53%) Retail
5 108 (1.99%) Legal
6 94 (1.73%) Law
7 60 (1.10%) Manufacturing
8 54 (0.99%) Marketing
9 48 (0.88%) Back Office
10 46 (0.85%) Pharmaceutical
11 44 (0.81%) Investment Banking
12 35 (0.64%) Local Government
13 34 (0.63%) Publishing
14 27 (0.50%) Advertising
15 23 (0.42%) Military
16 22 (0.41%) Billing
16 22 (0.41%) International Banking
17 21 (0.39%) Financial Institution
18 19 (0.35%) Automotive
19 17 (0.31%) Electronics
Job Titles
1 1,217 (22.40%) Analyst
2 479 (8.82%) Architect
3 476 (8.76%) Service Analyst
4 424 (7.81%) Service Manager
5 376 (6.92%) Service Desk Analyst
6 293 (5.39%) Support Analyst
7 275 (5.06%) Project Manager
8 266 (4.90%) Support Engineer
9 238 (4.38%) Consultant
10 220 (4.05%) Desktop Support
11 198 (3.65%) IT Manager
12 191 (3.52%) 2nd Line Support
13 180 (3.31%) Network Engineer
14 178 (3.28%) Developer
15 173 (3.18%) Infrastructure Engineer
16 164 (3.02%) Business Analyst
17 153 (2.82%) IT Analyst
17 153 (2.82%) ITIL Manager
18 149 (2.74%) IT Support
19 146 (2.69%) Administrator
Libraries, Frameworks & Software Standards
1 176 (3.24%) Web Services
2 106 (1.95%) HTML
3 97 (1.79%) REST
4 96 (1.77%) Middleware
5 83 (1.53%) XML
6 78 (1.44%) .NET
6 78 (1.44%) CSS
7 66 (1.22%) AngularJS
8 54 (0.99%) SOAP
9 45 (0.83%) JSON
10 42 (0.77%) J2EE
10 42 (0.77%) LDAP
11 38 (0.70%) HTML5
12 22 (0.41%) ISPF
12 22 (0.41%) Twitter Bootstrap
13 20 (0.37%) ASP.NET
14 18 (0.33%) Elastic Stack
14 18 (0.33%) Node.js
14 18 (0.33%) SAML
15 16 (0.29%) RESTful
Miscellaneous
1 544 (10.01%) Analytical Skills
2 414 (7.62%) Management Information System
3 357 (6.57%) Data Centre
4 177 (3.26%) Self-Motivation
5 146 (2.69%) Computer Science
6 138 (2.54%) CMDB
7 93 (1.71%) Blackberry
8 81 (1.49%) PKI
9 79 (1.45%) User Experience
10 77 (1.42%) Clustering
10 77 (1.42%) NHS
11 65 (1.20%) iPhone
12 58 (1.07%) Virtual Team
13 55 (1.01%) Public Cloud
14 51 (0.94%) Video Conferencing
15 47 (0.87%) iPad
16 46 (0.85%) Enterprise Software
16 46 (0.85%) Greenfield Project
17 43 (0.79%) PMI
18 39 (0.72%) Thin Client
Operating Systems
1 1,706 (31.41%) Windows
2 578 (10.64%) Windows Server
3 552 (10.16%) Linux
4 432 (7.95%) Windows 7
5 330 (6.08%) Windows 10
6 314 (5.78%) Windows Server 2008
7 275 (5.06%) Windows Server 2012
8 272 (5.01%) Unix
9 138 (2.54%) Red Hat Enterprise Linux
10 117 (2.15%) Windows Server 2003
11 88 (1.62%) Android
12 71 (1.31%) Apple iOS
13 67 (1.23%) Windows 8
14 62 (1.14%) Solaris
15 60 (1.10%) AIX
16 56 (1.03%) Windows XP
17 35 (0.64%) Windows Vista
18 32 (0.59%) Mac OS X
19 29 (0.53%) VMS
20 25 (0.46%) CentOS
Processes & Methodologies
1 1,390 (25.59%) Service Management
2 834 (15.35%) Agile Software Development
3 744 (13.70%) Change Management
4 722 (13.29%) Project Management
5 704 (12.96%) Service Delivery
6 690 (12.70%) ITIL V3
7 645 (11.87%) ITSM
8 616 (11.34%) PRINCE2
9 582 (10.71%) Problem-Solving
10 517 (9.52%) Incident Management
11 495 (9.11%) Stakeholder Management
12 433 (7.97%) Problem Management
13 348 (6.41%) Service Design
14 331 (6.09%) Migration
15 318 (5.85%) Configuration Management
16 300 (5.52%) DevOps
17 214 (3.94%) TOGAF
18 210 (3.87%) Information Security
19 209 (3.85%) Continuous Improvement
20 208 (3.83%) Scrum
Programming Languages
1 427 (7.86%) SQL
2 333 (6.13%) PowerShell
3 192 (3.53%) Java
4 185 (3.41%) Python
5 162 (2.98%) JavaScript
6 117 (2.15%) Perl
7 115 (2.12%) C
8 102 (1.88%) Shell Script
9 64 (1.18%) Ruby
10 59 (1.09%) C#
11 56 (1.03%) Bash Shell
12 39 (0.72%) PL/SQL
13 30 (0.55%) PHP
14 25 (0.46%) JCL
14 25 (0.46%) VB
14 25 (0.46%) VBScript
15 24 (0.44%) T-SQL
16 12 (0.22%) Korn
17 11 (0.20%) C++
18 9 (0.17%) VBA
Qualifications
1 833 (15.34%) Security Cleared
2 629 (11.58%) SC Cleared
3 609 (11.21%) ITIL Certification
4 508 (9.35%) Degree
5 358 (6.59%) Microsoft Certification
6 339 (6.24%) Cisco Certification
7 210 (3.87%) MCSE
8 202 (3.72%) CCNA
9 182 (3.35%) CISSP
10 181 (3.33%) CCNP
11 169 (3.11%) DV Cleared
12 135 (2.49%) ITIL Foundation Certificate
13 131 (2.41%) MCP
14 116 (2.14%) CISM
15 103 (1.90%) MCSA
16 98 (1.80%) PRINCE2 Practitioner
17 97 (1.79%) PMI Certification
18 93 (1.71%) PMP
19 90 (1.66%) PRINCE2 Certification
20 82 (1.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 519 (9.55%) SLA
2 139 (2.56%) ISO/IEC 27001
3 121 (2.23%) GDPR
4 115 (2.12%) QA
5 104 (1.91%) COBIT
6 95 (1.75%) PCI DSS
7 90 (1.66%) ISO/IEC 20000
8 81 (1.49%) PMO
9 63 (1.16%) ISO 9001
10 38 (0.70%) Sarbanes-Oxley
11 33 (0.61%) Disclosure Scotland
12 23 (0.42%) Data Quality
13 16 (0.29%) Def Stans
14 15 (0.28%) ISO 22301
15 11 (0.20%) COSO
15 11 (0.20%) MiFID
16 10 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
17 9 (0.17%) GxP
18 7 (0.13%) Government Security Classifications
18 7 (0.13%) WCAG
System Software
1 1,190 (21.91%) Active Directory
2 431 (7.93%) VMware Infrastructure
3 184 (3.39%) Hyper-V
4 137 (2.52%) XenApp
5 121 (2.23%) vSphere
6 92 (1.69%) XenDesktop
7 80 (1.47%) VMware ESXi
8 68 (1.25%) Docker
9 53 (0.98%) Virtual Machines
10 51 (0.94%) Microsoft App-V
11 34 (0.63%) Virtual Desktop
12 33 (0.61%) BitLocker
13 32 (0.59%) XenServer
14 28 (0.52%) NFS
14 28 (0.52%) Terminal Services
15 20 (0.37%) Firmware
16 19 (0.35%) VMware NSX
17 18 (0.33%) Job Entry Subsystem
18 16 (0.29%) RACF
18 16 (0.29%) Tivoli Workload Scheduler
Systems Management
1 386 (7.11%) SCCM
2 103 (1.90%) SCOM
3 93 (1.71%) Puppet
4 86 (1.58%) Ansible
5 72 (1.33%) Opscode Chef
6 64 (1.18%) Single Sign-On
7 58 (1.07%) Systems Management Server (SMS)
8 52 (0.96%) AirWatch
9 51 (0.94%) WSUS
10 44 (0.81%) Tivoli
11 42 (0.77%) NetBackup
11 42 (0.77%) vCenter Server
12 34 (0.63%) Microsoft Clustering
13 33 (0.61%) Nagios
14 29 (0.53%) Backup Exec
15 26 (0.48%) McAfee ePO
15 26 (0.48%) Microsoft Intune
15 26 (0.48%) Nessus
15 26 (0.48%) vRealize
16 25 (0.46%) Tivoli Storage Manager
Vendors
1 1,398 (25.74%) Microsoft
2 615 (11.32%) VMware
3 587 (10.81%) Cisco
4 466 (8.58%) Citrix
5 455 (8.38%) ServiceNow
6 351 (6.46%) HP
7 286 (5.27%) Oracle
8 154 (2.84%) SAP
9 152 (2.80%) Remedy
10 147 (2.71%) IBM
10 147 (2.71%) Red Hat
11 130 (2.39%) CheckPoint
12 128 (2.36%) NetApp
13 117 (2.15%) Ivanti
14 103 (1.90%) Apple
15 102 (1.88%) McAfee
16 101 (1.86%) BMC
17 93 (1.71%) F5
17 93 (1.71%) Splunk
18 89 (1.64%) Dell