ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for contract job vacancies requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 3 April 2025, comparing them to the same period in the previous two years.

6 months to
3 Apr 2025
Same period 2024 Same period 2023
Rank 46 39 47
Rank change year-on-year -7 +8 +5
Contract jobs citing ITIL 1,340 2,067 2,997
As % of all contract jobs advertised in the UK 4.61% 4.68% 4.80%
As % of the Processes & Methodologies category 5.09% 5.42% 5.34%
Number of daily rates quoted 843 1,389 2,125
10th Percentile £208 £205 £204
25th Percentile £309 £350 £331
Median daily rate (50th Percentile) £467 £500 £470
Median % change year-on-year -6.70% +6.38% +4.44%
75th Percentile £588 £594 £575
90th Percentile £662 £688 £675
UK excluding London median daily rate £450 £475 £450
% change year-on-year -5.26% +5.56% +8.43%
Number of hourly rates quoted 69 153 168
10th Percentile £14.99 £13.88 £13.41
25th Percentile £19.97 £14.16 £14.25
Median hourly rate £24.66 £17.69 £19.69
Median % change year-on-year +39.40% -10.17% +23.08%
75th Percentile £37.50 £25.00 £47.25
90th Percentile £51.50 £49.28 £65.75
UK excluding London median hourly rate £22.44 £17.25 £18.25
% change year-on-year +30.07% -5.48% +17.74%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,313 38,138 56,152
As % of all contract IT jobs advertised in the UK 90.46% 86.38% 89.84%
Number of daily rates quoted 17,072 24,749 38,917
10th Percentile £308 £300 £325
25th Percentile £413 £413 £438
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £635 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £488 £500 £500
% change year-on-year -2.50% - +5.26%
Number of hourly rates quoted 970 2,343 1,826
10th Percentile £15.00 £12.76 £11.25
25th Percentile £20.03 £15.87 £16.28
Median hourly rate £31.58 £32.50 £36.28
Median % change year-on-year -2.83% -10.41% +46.25%
75th Percentile £63.75 £57.50 £65.00
90th Percentile £76.25 £70.39 £73.75
UK excluding London median hourly rate £30.40 £31.65 £36.00
% change year-on-year -3.95% -12.08% +81.27%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 3 April 2025.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 3 April 2025.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 3 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 1,145 £475 -5.00% 1,471
UK excluding London -2 816 £450 -5.26% 984
London -12 436 £500 - 588
Work from Home -4 425 £475 -5.00% 738
South East -1 203 £465 +0.01% 239
North of England -1 181 £385 -18.95% 273
South West -3 146 £488 -7.14% 129
North West +8 133 £385 -20.86% 138
Scotland +17 112 £428 +0.59% 62
Midlands -14 87 £458 +1.67% 161
East of England +4 74 £430 -7.03% 111
West Midlands -11 65 £475 +5.56% 96
Yorkshire -27 34 £425 -10.53% 91
East Midlands +2 22 £320 -28.89% 63
Wales +12 16 £376 +86.26% 24
North East -4 13 £258 -56.36% 48
Channel Islands - 5 £361 -
Northern Ireland - 1 - - 14

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (7.46%) Microsoft Exchange
1 100 (7.46%) SharePoint
2 38 (2.84%) Confluence
3 23 (1.72%) IIS
4 12 (0.90%) Skype for Business
5 6 (0.45%) Oracle Workflow
5 6 (0.45%) SharePoint 2010
6 5 (0.37%) CMS
6 5 (0.37%) Exchange Server 2010
6 5 (0.37%) SharePoint Server
7 4 (0.30%) WebSphere
8 3 (0.22%) Exchange Server 2003
8 3 (0.22%) Exchange Server 2007
8 3 (0.22%) Exchange Server 2013
8 3 (0.22%) IBM Notes
8 3 (0.22%) Office Communications Server
8 3 (0.22%) OpenEdge
9 2 (0.15%) Adobe Experience Manager
9 2 (0.15%) JBoss
9 2 (0.15%) WebSphere Application Server
Applications
1 138 (10.30%) Microsoft Office
2 62 (4.63%) Microsoft Excel
3 47 (3.51%) Microsoft PowerPoint
4 22 (1.64%) MS Visio
5 13 (0.97%) Microsoft Project
6 3 (0.22%) InfoPath
7 2 (0.15%) Chatbot
8 1 (0.075%) Acrobat
8 1 (0.075%) Spreadsheet
8 1 (0.075%) Trello
Business Applications
1 27 (2.01%) Remedy ITSM
2 4 (0.30%) Dynamics CRM
3 3 (0.22%) Infor CloudSuite
4 2 (0.15%) assyst
4 2 (0.15%) Fidessa
4 2 (0.15%) Oracle Applications
4 2 (0.15%) Salesforce CRM
4 2 (0.15%) SAP S/4HANA
5 1 (0.075%) Dynamics GP
5 1 (0.075%) iTrent
5 1 (0.075%) Maximo
5 1 (0.075%) Oracle EBS
5 1 (0.075%) SAP HCM
5 1 (0.075%) SAP VC
5 1 (0.075%) Shopify
5 1 (0.075%) Summit
Cloud Services
1 263 (19.63%) Microsoft 365
2 253 (18.88%) Azure
3 106 (7.91%) AWS
4 93 (6.94%) Entra ID
5 45 (3.36%) SaaS
6 39 (2.91%) OneDrive
7 36 (2.69%) Power Platform
8 23 (1.72%) IaaS
9 22 (1.64%) GCP
10 19 (1.42%) PaaS
11 16 (1.19%) Azure DevOps
12 14 (1.04%) Cloud Computing
13 10 (0.75%) Google Workspace
13 10 (0.75%) OCI
14 9 (0.67%) GitHub
14 9 (0.67%) Power Automate
14 9 (0.67%) PowerApps
15 7 (0.52%) Azure Monitor
15 7 (0.52%) Lucidchart
15 7 (0.52%) Mimecast
Communications & Networking
1 90 (6.72%) Firewall
2 79 (5.90%) DNS
3 78 (5.82%) VPN
4 63 (4.70%) DHCP
5 48 (3.58%) Wi-Fi
6 46 (3.43%) TCP/IP
7 45 (3.36%) WAN
8 42 (3.13%) LAN
9 37 (2.76%) SAN
10 35 (2.61%) BGP
10 35 (2.61%) OSPF
11 34 (2.54%) Network Security
12 27 (2.01%) MPLS
13 22 (1.64%) Remote Desktop
13 22 (1.64%) Wireless
14 21 (1.57%) EIGRP
14 21 (1.57%) HTTP
14 21 (1.57%) SSL
15 16 (1.19%) SD-WAN
15 16 (1.19%) Skype
Database & Business Intelligence
1 54 (4.03%) SQL Server
2 26 (1.94%) Power BI
3 10 (0.75%) Relational Database
3 10 (0.75%) SQL Server Reporting Services
4 9 (0.67%) NoSQL
5 7 (0.52%) MySQL
5 7 (0.52%) Oracle Database
5 7 (0.52%) PostgreSQL
6 6 (0.45%) BusinessObjects
6 6 (0.45%) SQL Server Integration Services
7 5 (0.37%) DB2
8 4 (0.30%) Data Lake
8 4 (0.30%) Data Warehouse
8 4 (0.30%) DTS
8 4 (0.30%) Electronic Patient Records
8 4 (0.30%) InterSystems Cache
8 4 (0.30%) Metadata
8 4 (0.30%) MongoDB
8 4 (0.30%) Oracle Exadata
8 4 (0.30%) Tableau
Development Applications
1 68 (5.07%) JIRA
2 16 (1.19%) Bitbucket
2 16 (1.19%) Git
3 13 (0.97%) Jenkins
4 8 (0.60%) GitLab
5 7 (0.52%) SonarQube
6 4 (0.30%) Ant
6 4 (0.30%) Sonatype Nexus
7 3 (0.22%) Chocolatey
8 2 (0.15%) Maven
8 2 (0.15%) Selenium
9 1 (0.075%) JMeter
9 1 (0.075%) Locust
9 1 (0.075%) MSI
9 1 (0.075%) Robot Framework
9 1 (0.075%) TestCafe
9 1 (0.075%) Visual Studio
General
1 548 (40.90%) Social Skills
2 266 (19.85%) Analytical Skills
3 223 (16.64%) Finance
4 192 (14.33%) Public Sector
5 66 (4.93%) Telecoms
6 65 (4.85%) Banking
7 44 (3.28%) Inclusion and Diversity
8 41 (3.06%) Law
9 39 (2.91%) Organisational Skills
10 31 (2.31%) Documentation Skills
10 31 (2.31%) Legal
11 26 (1.94%) Manufacturing
12 24 (1.79%) Influencing Skills
13 23 (1.72%) Military
14 22 (1.64%) Presentation Skills
15 21 (1.57%) Marketing
16 19 (1.42%) Retail
17 16 (1.19%) Electronics
18 14 (1.04%) Back Office
19 13 (0.97%) Local Government
Job Titles
1 257 (19.18%) Analyst
2 135 (10.07%) Service Manager
3 131 (9.78%) Architect
4 112 (8.36%) Service Analyst
5 106 (7.91%) Senior
6 101 (7.54%) Service Desk Analyst
7 85 (6.34%) Support Engineer
8 65 (4.85%) Lead
9 61 (4.55%) Consultant
10 58 (4.33%) IT Manager
11 50 (3.73%) Delivery Manager
12 47 (3.51%) 2nd Line Support
12 47 (3.51%) Network Engineer
13 46 (3.43%) IT Support
14 44 (3.28%) Desktop Support
14 44 (3.28%) IT Analyst
14 44 (3.28%) Support Analyst
15 43 (3.21%) Project Manager
16 41 (3.06%) Developer
17 40 (2.99%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 29 (2.16%) CSS
2 28 (2.09%) Web Services
3 27 (2.01%) HTML
4 20 (1.49%) AngularJS
5 19 (1.42%) LDAP
5 19 (1.42%) SOAP
6 18 (1.34%) .NET
6 18 (1.34%) REST
7 14 (1.04%) XML
8 12 (0.90%) Ajax
8 12 (0.90%) Middleware
9 9 (0.67%) Bootstrap
9 9 (0.67%) Oracle Fusion
10 8 (0.60%) RESTful
11 7 (0.52%) OAuth
11 7 (0.52%) SAML
12 6 (0.45%) Loki
12 6 (0.45%) Node.js
13 4 (0.30%) .NET Framework
13 4 (0.30%) 802.1X
Miscellaneous
1 74 (5.52%) CMDB
2 58 (4.33%) Management Information System
3 51 (3.81%) Data Centre
4 38 (2.84%) Self-Motivation
5 33 (2.46%) Onboarding
5 33 (2.46%) PKI
6 26 (1.94%) Driving Licence
7 21 (1.57%) Product Ownership
8 20 (1.49%) Public Cloud
8 20 (1.49%) Replication
8 20 (1.49%) Video Conferencing
9 19 (1.42%) Analytical Mindset
10 17 (1.27%) Hybrid Cloud
10 17 (1.27%) Virtual Team
11 16 (1.19%) Clustering
11 16 (1.19%) Enterprise Software
11 16 (1.19%) iPhone
12 15 (1.12%) iPad
12 15 (1.12%) Smartphone
13 13 (0.97%) NHS
Operating Systems
1 383 (28.58%) Windows
2 157 (11.72%) Windows 10
3 118 (8.81%) Windows Server
4 86 (6.42%) Linux
5 39 (2.91%) Unix
6 38 (2.84%) Windows Server 2012
7 36 (2.69%) Windows Server 2016
8 24 (1.79%) Windows Server 2019
9 21 (1.57%) Android
9 21 (1.57%) Apple iOS
9 21 (1.57%) Mac OS
10 18 (1.34%) VMS
10 18 (1.34%) Windows 7
11 13 (0.97%) Red Hat Enterprise Linux
12 11 (0.82%) AIX
13 9 (0.67%) Windows Server 2003
14 8 (0.60%) Ubuntu
15 7 (0.52%) Solaris
16 6 (0.45%) CentOS
16 6 (0.45%) Windows Server 2008
Processes & Methodologies
1 437 (32.61%) Service Management
2 381 (28.43%) Problem-Solving
3 334 (24.93%) ITSM
4 264 (19.70%) Agile
5 209 (15.60%) Service Delivery
6 205 (15.30%) Customer Service
7 181 (13.51%) Change Management
8 177 (13.21%) Incident Management
9 155 (11.57%) Project Management
10 152 (11.34%) Stakeholder Management
11 147 (10.97%) Continuous Improvement
12 143 (10.67%) Problem Management
13 116 (8.66%) DevOps
14 95 (7.09%) Configuration Management
15 88 (6.57%) Migration
16 84 (6.27%) Roadmaps
17 82 (6.12%) Project Delivery
18 78 (5.82%) Service Design
19 77 (5.75%) Risk Management
20 75 (5.60%) Collaborative Working
Programming Languages
1 120 (8.96%) PowerShell
2 91 (6.79%) SQL
3 62 (4.63%) Python
4 44 (3.28%) JavaScript
5 21 (1.57%) Java
6 16 (1.19%) Shell Script
7 12 (0.90%) Bash
8 10 (0.75%) C#
9 8 (0.60%) Perl
10 6 (0.45%) PL/SQL
10 6 (0.45%) T-SQL
11 5 (0.37%) ActionScript
12 4 (0.30%) Apex Code
12 4 (0.30%) JCL
12 4 (0.30%) MUMPS
12 4 (0.30%) REXX
13 3 (0.22%) Bicep
13 3 (0.22%) C
13 3 (0.22%) Ruby
13 3 (0.22%) VB
Qualifications
1 403 (30.07%) Security Cleared
2 307 (22.91%) SC Cleared
3 167 (12.46%) Degree
4 161 (12.01%) ITIL Certification
5 105 (7.84%) DV Cleared
6 102 (7.61%) Microsoft Certification
7 60 (4.48%) A+ Certification
8 47 (3.51%) Cisco Certification
9 43 (3.21%) ITIL Foundation Certificate
10 37 (2.76%) PMI Certification
11 36 (2.69%) MCSE
12 32 (2.39%) PMP
13 26 (1.94%) CISSP
13 26 (1.94%) MCSA
14 25 (1.87%) CCNP
15 22 (1.64%) CCNA
16 20 (1.49%) Azure Certification
17 19 (1.42%) AWS Certification
17 19 (1.42%) Computer Science Degree
18 13 (0.97%) MCP
Quality Assurance & Compliance
1 123 (9.18%) SLA
2 38 (2.84%) QA
3 33 (2.46%) NIST
4 30 (2.24%) ISO/IEC 27001
5 23 (1.72%) Data Quality
6 22 (1.64%) ISO/IEC 20000
7 17 (1.27%) COBIT
8 15 (1.12%) GDPR
9 14 (1.04%) Cyber Essentials
9 14 (1.04%) NCSC
10 12 (0.90%) PMO
11 9 (0.67%) Accessibility
12 8 (0.60%) Disclosure Scotland
13 7 (0.52%) GRC
14 6 (0.45%) Government Security Classifications
14 6 (0.45%) PCI DSS
15 4 (0.30%) ISO 9001
16 3 (0.22%) Actionable Recommendations
16 3 (0.22%) DICOM
16 3 (0.22%) HL7
System Software
1 295 (22.01%) Active Directory
2 75 (5.60%) VMware Infrastructure
3 27 (2.01%) Hyper-V
4 25 (1.87%) Docker
5 20 (1.49%) Virtual Desktop
6 19 (1.42%) VMware NSX
7 18 (1.34%) Microsoft App-V
8 16 (1.19%) Virtual Machines
9 9 (0.67%) VMware ESXi
9 9 (0.67%) vSphere
10 7 (0.52%) Microsoft Virtual Server
10 7 (0.52%) Veritas Cluster Server
10 7 (0.52%) Virtual Servers
11 5 (0.37%) Oracle RAC
12 4 (0.30%) BitLocker
12 4 (0.30%) DFS Replication
12 4 (0.30%) Firmware
12 4 (0.30%) XenApp
13 3 (0.22%) ISA Server
13 3 (0.22%) XenDesktop
Systems Management
1 113 (8.43%) Microsoft Intune
2 93 (6.94%) SCCM
3 43 (3.21%) WSUS
4 40 (2.99%) Terraform
5 39 (2.91%) Ansible
5 39 (2.91%) Kubernetes
6 23 (1.72%) Single Sign-On
7 15 (1.12%) Grafana
8 12 (0.90%) Prometheus
8 12 (0.90%) SCOM
9 11 (0.82%) ZABBIX
10 10 (0.75%) Microsoft Clustering
11 9 (0.67%) vCenter Server
12 8 (0.60%) Failover Clustering
13 7 (0.52%) Jamf Pro
14 6 (0.45%) Active Directory Federation Services
14 6 (0.45%) Data Guard
14 6 (0.45%) FortiGate
15 5 (0.37%) NetBackup
15 5 (0.37%) Puppet
Vendors
1 414 (30.90%) Microsoft
2 296 (22.09%) ServiceNow
3 121 (9.03%) VMware
4 91 (6.79%) Cisco
5 42 (3.13%) Oracle
6 37 (2.76%) Citrix
7 35 (2.61%) Remedy
8 30 (2.24%) SAP
9 27 (2.01%) BMC
10 24 (1.79%) SolarWinds
11 23 (1.72%) Palo Alto
11 23 (1.72%) Red Hat
11 23 (1.72%) Splunk
12 22 (1.64%) Dell
12 22 (1.64%) IBM
13 21 (1.57%) Apple
14 20 (1.49%) HP
15 19 (1.42%) Google
15 19 (1.42%) Juniper
16 18 (1.34%) CheckPoint