Period
to 27 October 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 27 October 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK
6 months to
27 Oct 2020
Same period 2019 Same period 2018
Rank 51 39 41
Rank change year-on-year -12 +2 -4
Contract jobs citing ITIL 1,355 4,530 5,482
As % of all contract jobs advertised in the UK 4.19% 5.37% 5.33%
As % of the Processes & Methodologies category 4.85% 6.21% 6.13%
Number of daily rates quoted 886 2,761 3,552
Median daily rate £425 £405 £400
Median daily rate % change year-on-year +4.94% +1.25% +3.90%
10th Percentile £180 £150 £158
90th Percentile £613 £588 £583
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +4.17%
Number of hourly rates quoted 106 320 369
Median hourly rate £17.86 £19.00 £16.00
Median hourly rate % change year-on-year -6.00% +18.75% +0.82%
10th Percentile £12.50 £11.23 £11.50
90th Percentile £39.38 £53.75 £40.25
UK excluding London median hourly rate £17.50 £18.00 £16.00
% change year-on-year -2.78% +12.50% +6.67%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 27,955 72,988 89,485
As % of all contract IT jobs advertised in the UK 86.36% 86.56% 87.08%
Number of daily rates quoted 17,657 47,917 59,113
Median daily rate £475 £475 £455
Median daily rate % change year-on-year - +4.40% +1.11%
10th Percentile £296 £300 £300
90th Percentile £663 £650 £638
UK excluding London median daily rate £438 £438 £425
% change year-on-year - +2.94% +6.25%
Number of hourly rates quoted 1,001 2,275 2,401
Median hourly rate £35.00 £23.93 £21.00
Median hourly rate % change year-on-year +46.29% +13.93% -10.64%
10th Percentile £12.36 £11.97 £11.18
90th Percentile £55.00 £53.75 £50.00
Median hourly rate £27.00 £22.50 £20.50
% change year-on-year +20.00% +9.76% -14.58%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 27 October 2020.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 27 October 2020.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 27 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 1,183 £425 +3.66% 420
UK excluding London -3 840 £400 - 377
London -24 427 £470 +6.82% 70
South East +3 266 £403 +0.63% 89
Work from Home -7 188 £438 -4.89% 48
North of England -17 172 £363 +3.57% 95
South West -1 136 £481 +13.12% 50
Midlands -7 104 £350 -17.76% 73
North West -17 95 £361 +7.84% 48
Scotland +4 87 £375 +2.04% 18
West Midlands -14 67 £380 -15.56% 49
East of England -1 59 £430 +1.18% 43
Yorkshire -6 56 £400 +10.73% 39
East Midlands -5 37 £225 -35.71% 24
North East -1 21 £400 +6.67% 8
Northern Ireland +14 16 £160 -5.88%
Wales -10 4 £170 -57.50% 10

For the 6 months to 27 October 2020, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 391 (28.86%) Service Management
2 389 (28.71%) Security Cleared
3 375 (27.68%) Microsoft
4 371 (27.38%) Windows
5 284 (20.96%) Active Directory
6 276 (20.37%) SC Cleared
7 259 (19.11%) Agile Software Development
8 205 (15.13%) Public Sector
9 203 (14.98%) Finance
10 183 (13.51%) ITIL V3
11 181 (13.36%) ITSM
12 168 (12.40%) Azure
13 164 (12.10%) Problem-Solving
14 162 (11.96%) Service Delivery
15 152 (11.22%) Change Management
16 151 (11.14%) Project Management
17 150 (11.07%) SQL
18 148 (10.92%) DevOps
19 146 (10.77%) Windows 10
20 142 (10.48%) Office 365
21 140 (10.33%) PowerShell
22 138 (10.18%) Stakeholder Management
23 136 (10.04%) Analytical Skills
24 134 (9.89%) Microsoft Office
25 133 (9.82%) VMware
25 133 (9.82%) Incident Management
26 127 (9.37%) Management Information System
26 127 (9.37%) Windows Server
27 124 (9.15%) Service Design
28 123 (9.08%) ITIL Certification

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (4.65%) SharePoint
2 49 (3.62%) IIS
3 45 (3.32%) MS Exchange
4 37 (2.73%) Confluence
4 37 (2.73%) Tomcat
5 26 (1.92%) Skype for Business
6 25 (1.85%) Apache
7 18 (1.33%) Exchange Server 2010
8 14 (1.03%) ArcGIS
8 14 (1.03%) CMS
9 13 (0.96%) JBoss
10 11 (0.81%) Apache Solr
10 11 (0.81%) WebLogic
11 10 (0.74%) BizTalk Server
12 8 (0.59%) Umbraco
13 7 (0.52%) WebSphere
14 6 (0.44%) Elasticsearch
14 6 (0.44%) NetWeaver
15 5 (0.37%) Blackberry Enterprise Server
15 5 (0.37%) SharePoint Server
Applications
1 134 (9.89%) Microsoft Office
2 40 (2.95%) Microsoft Excel
3 35 (2.58%) Microsoft Project
4 34 (2.51%) MS Visio
5 17 (1.25%) Microsoft PowerPoint
6 15 (1.11%) Photoshop
7 6 (0.44%) CATIA
8 4 (0.30%) Spreadsheet
9 3 (0.22%) RoboHelp
10 2 (0.15%) Siemens NX
11 1 (0.074%) LibreOffice
Business Applications
1 17 (1.25%) Remedy ITSM
2 8 (0.59%) Payment Gateway
3 5 (0.37%) Sparx Enterprise Architect
4 4 (0.30%) ION MarketView
4 4 (0.30%) Oracle Payables
5 3 (0.22%) BASE24
5 3 (0.22%) Endur
5 3 (0.22%) Oracle EBS
6 2 (0.15%) assyst
6 2 (0.15%) Dynamics CRM
6 2 (0.15%) OpenText Process Suite
6 2 (0.15%) Oracle Assets
6 2 (0.15%) Oracle EBS R12
6 2 (0.15%) Oracle E-Business Tax
6 2 (0.15%) Oracle ERP
6 2 (0.15%) Oracle iSupplier
6 2 (0.15%) Oracle Subledger Accounting
6 2 (0.15%) SAP BPC
6 2 (0.15%) StreamServe
6 2 (0.15%) Teamcenter
Cloud Services
1 168 (12.40%) Azure
2 142 (10.48%) Office 365
3 77 (5.68%) AWS
4 46 (3.39%) SaaS
5 36 (2.66%) PaaS
6 29 (2.14%) Azure Active Directory
7 28 (2.07%) IaaS
8 18 (1.33%) Power Platform
9 14 (1.03%) Amazon CloudWatch
9 14 (1.03%) Cloud Computing
10 13 (0.96%) Datadog
11 8 (0.59%) Azure ExpressRoute
11 8 (0.59%) GitHub
11 8 (0.59%) PowerApps
12 7 (0.52%) GCP
12 7 (0.52%) Power Automate
12 7 (0.52%) Serverless
13 6 (0.44%) Logic Apps
14 5 (0.37%) Amazon EC2
14 5 (0.37%) OneDrive
Communications & Networking
1 95 (7.01%) DNS
2 73 (5.39%) Firewall
3 67 (4.94%) WAN
4 63 (4.65%) DHCP
5 51 (3.76%) LAN
6 44 (3.25%) Skype
6 44 (3.25%) VPN
7 41 (3.03%) SAN
8 36 (2.66%) VoIP
9 31 (2.29%) Wi-Fi
10 30 (2.21%) SSL
11 29 (2.14%) Network Security
12 24 (1.77%) TCP/IP
12 24 (1.77%) Unified Communications
13 19 (1.40%) MPLS
13 19 (1.40%) Wireless
14 18 (1.33%) HTTP
14 18 (1.33%) Internet
15 15 (1.11%) 3G
15 15 (1.11%) LTE
Database & Business Intelligence
1 120 (8.86%) SQL Server
2 26 (1.92%) MySQL
2 26 (1.92%) Oracle Database
3 21 (1.55%) SQL Server 2016
4 18 (1.33%) Big Data
5 17 (1.25%) GIS
5 17 (1.25%) Power BI
6 12 (0.89%) Data Warehouse
6 12 (0.89%) Relational Database
6 12 (0.89%) SQL Server Reporting Services
7 11 (0.81%) Cosmos DB
8 10 (0.74%) DB2
8 10 (0.74%) SQL Server Integration Services
9 9 (0.66%) Oracle Reports
9 9 (0.66%) SQL Server 2012
10 8 (0.59%) Apache Cassandra
11 7 (0.52%) PostgreSQL
11 7 (0.52%) SQL Server 2014
11 7 (0.52%) SQL Server Analysis Services
11 7 (0.52%) Tableau
Development Applications
1 57 (4.21%) JIRA
2 17 (1.25%) Jenkins
3 15 (1.11%) Git (software)
4 12 (0.89%) Atlassian Bamboo
4 12 (0.89%) MSI
4 12 (0.89%) Selenium
5 8 (0.59%) Bitbucket
6 6 (0.44%) AdminStudio
6 6 (0.44%) GitLab
6 6 (0.44%) Oracle APEX
6 6 (0.44%) Subversion
6 6 (0.44%) TeamCity
7 5 (0.37%) Cucumber
7 5 (0.37%) Visual Studio
8 4 (0.30%) SonarQube
8 4 (0.30%) Team Foundation Server
8 4 (0.30%) Toad
8 4 (0.30%) WebLogic Workshop
9 3 (0.22%) InstallShield
9 3 (0.22%) NUnit
General
1 205 (15.13%) Public Sector
2 203 (14.98%) Finance
3 100 (7.38%) Telecoms
4 49 (3.62%) Banking
5 32 (2.36%) Legal
6 30 (2.21%) Local Government
7 24 (1.77%) Retail
8 20 (1.48%) Manufacturing
9 18 (1.33%) Law
10 16 (1.18%) Marketing
10 16 (1.18%) Police
11 15 (1.11%) Military
12 13 (0.96%) Electronics
13 12 (0.89%) Front Office
13 12 (0.89%) Investment Banking
14 11 (0.81%) Publishing
15 10 (0.74%) Back Office
16 7 (0.52%) Pharmaceutical
17 6 (0.44%) Aerospace
17 6 (0.44%) Automotive
Job Titles
1 255 (18.82%) Analyst
2 150 (11.07%) Architect
3 86 (6.35%) Support Engineer
4 77 (5.68%) Service Analyst
5 72 (5.31%) Service Manager
6 69 (5.09%) Project Manager
7 55 (4.06%) Support Analyst
8 50 (3.69%) Infrastructure Engineer
9 44 (3.25%) Desktop Support
10 42 (3.10%) Applications Support
11 41 (3.03%) Business Analyst
11 41 (3.03%) Developer
11 41 (3.03%) IT Manager
11 41 (3.03%) Solutions Architect
12 40 (2.95%) Consultant
13 39 (2.88%) Network Engineer
14 38 (2.80%) Service Architect
15 36 (2.66%) Service Desk Analyst
16 34 (2.51%) Administrator
17 29 (2.14%) Delivery Manager
Libraries, Frameworks & Software Standards
1 35 (2.58%) .NET
2 29 (2.14%) Web Services
3 28 (2.07%) Middleware
4 27 (1.99%) HTML
5 24 (1.77%) XML
6 23 (1.70%) SOAP
7 22 (1.62%) LDAP
8 21 (1.55%) CSS
9 20 (1.48%) REST
10 17 (1.25%) AngularJS
11 15 (1.11%) .NET Framework
11 15 (1.11%) LAMP
12 14 (1.03%) JSON
12 14 (1.03%) Twitter Bootstrap
13 13 (0.96%) SAML
13 13 (0.96%) Sensu
14 12 (0.89%) RabbitMQ
15 10 (0.74%) J2EE
16 9 (0.66%) CSS3
16 9 (0.66%) Spring
Miscellaneous
1 136 (10.04%) Analytical Skills
2 127 (9.37%) Management Information System
3 73 (5.39%) Data Centre
4 53 (3.91%) CMDB
5 38 (2.80%) NHS
6 33 (2.44%) Self-Motivation
7 22 (1.62%) User Experience
8 20 (1.48%) Virtual Team
9 19 (1.40%) Blackberry
9 19 (1.40%) Public Cloud
9 19 (1.40%) Replication
10 18 (1.33%) Linux Command Line
11 16 (1.18%) Clustering
12 14 (1.03%) Hybrid Cloud
13 13 (0.96%) PKI
14 12 (0.89%) Enterprise Software
15 11 (0.81%) Smartcard
16 10 (0.74%) Client/Server
16 10 (0.74%) HP StoreVirtual
17 9 (0.66%) Driving Licence
Operating Systems
1 371 (27.38%) Windows
2 146 (10.77%) Windows 10
3 127 (9.37%) Windows Server
4 95 (7.01%) Linux
5 72 (5.31%) Windows 7
6 70 (5.17%) Unix
7 66 (4.87%) Windows Server 2012
7 66 (4.87%) Windows Server 2016
8 49 (3.62%) Windows Server 2008
9 27 (1.99%) Windows Server 2019
10 18 (1.33%) Apple iOS
10 18 (1.33%) Solaris
11 15 (1.11%) Red Hat Enterprise Linux
12 11 (0.81%) Windows 8
13 8 (0.59%) AIX
13 8 (0.59%) Android
14 6 (0.44%) Mac OS X
14 6 (0.44%) Windows XP
15 5 (0.37%) CentOS
15 5 (0.37%) Mac OS
Processes & Methodologies
1 391 (28.86%) Service Management
2 259 (19.11%) Agile Software Development
3 183 (13.51%) ITIL V3
4 181 (13.36%) ITSM
5 164 (12.10%) Problem-Solving
6 162 (11.96%) Service Delivery
7 152 (11.22%) Change Management
8 151 (11.14%) Project Management
9 148 (10.92%) DevOps
10 138 (10.18%) Stakeholder Management
11 133 (9.82%) Incident Management
12 124 (9.15%) Service Design
13 117 (8.63%) Migration
14 114 (8.41%) PRINCE2
15 113 (8.34%) Configuration Management
16 110 (8.12%) Problem Management
17 95 (7.01%) Continuous Improvement
18 83 (6.13%) Risk Management
19 82 (6.05%) Project Delivery
20 79 (5.83%) Asset Management
Programming Languages
1 150 (11.07%) SQL
2 140 (10.33%) PowerShell
3 69 (5.09%) Python
4 63 (4.65%) Java
5 38 (2.80%) C
6 28 (2.07%) JavaScript
7 27 (1.99%) C#
8 26 (1.92%) Bash Shell
9 23 (1.70%) VB
10 22 (1.62%) Ruby
11 19 (1.40%) T-SQL
12 18 (1.33%) PL/SQL
13 17 (1.25%) C++
14 15 (1.11%) Shell Script
15 14 (1.03%) Perl
16 7 (0.52%) VBA
16 7 (0.52%) VBScript
17 6 (0.44%) VB.NET
18 4 (0.30%) Korn
18 4 (0.30%) MATLAB
Qualifications
1 389 (28.71%) Security Cleared
2 276 (20.37%) SC Cleared
3 123 (9.08%) ITIL Certification
4 114 (8.41%) Degree
5 103 (7.60%) DV Cleared
6 75 (5.54%) Microsoft Certification
7 64 (4.72%) Cisco Certification
8 57 (4.21%) CISSP
9 42 (3.10%) CCNA
10 37 (2.73%) ITIL Foundation Certificate
11 36 (2.66%) CISM
12 35 (2.58%) CCNP
12 35 (2.58%) MCSE
13 34 (2.51%) CISA
14 25 (1.85%) MCSA
15 22 (1.62%) PRINCE2 Practitioner
16 21 (1.55%) Computer Science Degree
17 17 (1.25%) CCIE
18 15 (1.11%) MCP
19 14 (1.03%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 101 (7.45%) SLA
2 57 (4.21%) ISO/IEC 27001
3 47 (3.47%) COBIT
4 43 (3.17%) QA
5 36 (2.66%) GDPR
6 34 (2.51%) PCI DSS
7 29 (2.14%) Cyber Essentials
8 25 (1.85%) ISO/IEC 20000
8 25 (1.85%) NIST
9 16 (1.18%) HIPAA
10 15 (1.11%) Disclosure Scotland
10 15 (1.11%) HMG Security Policy Framework
10 15 (1.11%) NCSC
11 14 (1.03%) Sarbanes-Oxley
12 13 (0.96%) Government Security Classifications
12 13 (0.96%) PMO
13 8 (0.59%) Cyber Essentials PLUS
13 8 (0.59%) NIST 800
14 6 (0.44%) ISO 31000
14 6 (0.44%) JSP 440
System Software
1 284 (20.96%) Active Directory
2 106 (7.82%) VMware Infrastructure
3 35 (2.58%) VMware NSX
4 34 (2.51%) XenApp
5 33 (2.44%) Hyper-V
6 31 (2.29%) vSphere
7 30 (2.21%) Docker
7 30 (2.21%) Virtual Machines
8 28 (2.07%) Microsoft App-V
9 20 (1.48%) VMware ESXi
10 18 (1.33%) XenDesktop
11 13 (0.96%) NFS
12 10 (0.74%) Active Directory Lightweight Directory Services
12 10 (0.74%) Firmware
13 9 (0.66%) Oracle RAC
14 7 (0.52%) Virtual Desktop
15 5 (0.37%) vCloud
16 3 (0.22%) DFS Replication
17 2 (0.15%) BitLocker
17 2 (0.15%) Citrix Hypervisor
Systems Management
1 88 (6.49%) SCCM
2 59 (4.35%) Ansible
3 36 (2.66%) Puppet
4 26 (1.92%) Opscode Chef
5 25 (1.85%) Kubernetes
6 24 (1.77%) Single Sign-On
7 23 (1.70%) Microsoft Intune
7 23 (1.70%) SCOM
8 20 (1.48%) WSUS
9 17 (1.25%) Nagios
10 15 (1.11%) Terraform
11 14 (1.03%) vRealize
12 12 (0.89%) Microsoft Data Protection Manager
12 12 (0.89%) vCenter Server
13 10 (0.74%) PowerCLI
14 9 (0.66%) Norton AntiVirus
14 9 (0.66%) Oracle Enterprise Manager
15 8 (0.59%) Nessus
16 7 (0.52%) Oracle RMAN
16 7 (0.52%) SCVMM
Vendors
1 375 (27.68%) Microsoft
2 133 (9.82%) VMware
3 117 (8.63%) ServiceNow
4 115 (8.49%) Cisco
5 103 (7.60%) Oracle
6 96 (7.08%) Citrix
7 69 (5.09%) HP
8 60 (4.43%) Splunk
9 47 (3.47%) Remedy
10 35 (2.58%) Dell
11 30 (2.21%) CheckPoint
12 25 (1.85%) Palo Alto
12 25 (1.85%) SAP
13 24 (1.77%) F5
13 24 (1.77%) SolarWinds
14 22 (1.62%) Lumension
14 22 (1.62%) Sophos
15 21 (1.55%) Red Hat
16 20 (1.48%) Juniper
17 18 (1.33%) IBM