Period
to 3 March 2021

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 3 March 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK
6 months to
3 Mar 2021
Same period 2020 Same period 2019
Rank 54 41 40
Rank change year-on-year -13 -1 0
Contract jobs citing ITIL 1,898 3,312 5,112
As % of all contract jobs advertised in the UK 3.93% 4.95% 5.25%
As % of the Processes & Methodologies category 4.54% 5.80% 6.00%
Number of daily rates quoted 1,506 2,138 3,357
Median daily rate £425 £400 £405
Median daily rate % change year-on-year +6.25% -1.23% +5.19%
10th Percentile £163 £150 £158
90th Percentile £600 £588 £588
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +1.33%
Number of hourly rates quoted 138 215 295
Median hourly rate £21.05 £17.50 £17.00
Median hourly rate % change year-on-year +20.29% +2.94% +13.33%
10th Percentile £12.50 £11.93 £11.50
90th Percentile £45.83 £43.45 £33.40
UK excluding London median hourly rate £21.05 £17.08 £17.25
% change year-on-year +23.24% -0.99% +17.67%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 41,813 57,082 85,245
As % of all contract IT jobs advertised in the UK 86.61% 85.27% 87.55%
Number of daily rates quoted 28,340 38,161 57,411
Median daily rate £475 £475 £475
10th Percentile £300 £281 £300
90th Percentile £655 £650 £650
UK excluding London median daily rate £425 £438 £425
% change year-on-year -2.86% +2.94% +3.03%
Number of hourly rates quoted 1,363 1,732 2,100
Median hourly rate £26.65 £21.38 £22.47
Median hourly rate % change year-on-year +24.66% -4.84% +2.11%
10th Percentile £12.03 £12.42 £11.25
90th Percentile £60.00 £53.75 £50.00
Median hourly rate £23.11 £20.00 £22.00
% change year-on-year +15.53% -9.09% +1.85%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 3 March 2021.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 3 March 2021.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 3 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 1,598 £425 +6.25% 592
UK excluding London 0 1,077 £400 - 497
London -21 581 £450 +5.88% 136
Work from Home +6 421 £450 +2.27% 107
South East +3 302 £400 - 114
North of England -13 208 £363 -3.33% 114
Midlands +5 166 £425 - 105
East of England +5 139 £250 -33.33% 63
South West +2 136 £440 +3.53% 60
West Midlands +10 116 £450 - 70
North West -13 113 £338 -3.57% 63
Scotland -15 106 £375 - 31
Yorkshire +3 68 £400 -3.03% 43
East Midlands +1 46 £325 -13.33% 35
North East -4 27 £400 +4.58% 8
Wales -13 21 £475 +28.38% 6
Northern Ireland +8 3 £155 +6.90% 4
Channel Islands +8 1 - -

For the 6 months to 3 March 2021, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 507 (26.71%) Service Management
2 502 (26.45%) Microsoft
3 483 (25.45%) Windows
4 417 (21.97%) Security Cleared
5 360 (18.97%) Agile Software Development
6 327 (17.23%) Active Directory
7 313 (16.49%) SC Cleared
8 288 (15.17%) ITSM
9 280 (14.75%) Microsoft 365
10 275 (14.49%) ITIL V3
11 255 (13.44%) Finance
12 249 (13.12%) Azure
13 232 (12.22%) Service Delivery
14 231 (12.17%) ServiceNow
15 224 (11.80%) Project Management
16 221 (11.64%) Change Management
17 219 (11.54%) Public Sector
18 206 (10.85%) ITIL Certification
19 194 (10.22%) PRINCE2
20 192 (10.12%) VMware
21 188 (9.91%) Windows 10
21 188 (9.91%) Problem-Solving
22 187 (9.85%) Analytical Skills
23 178 (9.38%) SLA
24 177 (9.33%) Problem Management
25 174 (9.17%) Microsoft Office
26 171 (9.01%) Windows Server
27 160 (8.43%) Management Information System
28 157 (8.27%) Service Design
29 155 (8.17%) PowerShell

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (5.32%) SharePoint
2 39 (2.05%) MS Exchange
3 34 (1.79%) IIS
4 33 (1.74%) Confluence
5 21 (1.11%) Skype for Business
6 19 (1.00%) CMS
7 16 (0.84%) Apache
7 16 (0.84%) Tomcat
8 13 (0.68%) ArcGIS
9 12 (0.63%) Exchange Server 2010
9 12 (0.63%) WebSphere
10 11 (0.58%) BizTalk Server
11 10 (0.53%) SAS
12 7 (0.37%) JBoss
12 7 (0.37%) Oracle SOA Suite
12 7 (0.37%) SharePoint 2010
12 7 (0.37%) WebSphere Application Server
13 6 (0.32%) OpenStack
13 6 (0.32%) WebLogic
14 5 (0.26%) IBM Domino
Applications
1 174 (9.17%) Microsoft Office
2 67 (3.53%) Microsoft Project
3 60 (3.16%) Microsoft Excel
4 34 (1.79%) Microsoft PowerPoint
5 33 (1.74%) MS Visio
6 13 (0.68%) Photoshop
7 7 (0.37%) InfoPath
8 4 (0.21%) CATIA
9 2 (0.11%) Spreadsheet
10 1 (0.053%) Acrobat
10 1 (0.053%) Chatbot
10 1 (0.053%) SPSS
Business Applications
1 30 (1.58%) Remedy ITSM
2 12 (0.63%) Oracle EBS
3 10 (0.53%) Dynamics CRM
4 8 (0.42%) assyst
5 5 (0.26%) Magento
5 5 (0.26%) Shopify
6 4 (0.21%) Unit4 Business World
7 3 (0.16%) Oracle Payables
7 3 (0.16%) Salesforce.com CRM
7 3 (0.16%) SAP S/4HANA
8 2 (0.11%) Cerner Millennium
8 2 (0.11%) OpenText Process Suite
8 2 (0.11%) Oracle Assets
8 2 (0.11%) Oracle EBS R12
8 2 (0.11%) Oracle E-Business Tax
8 2 (0.11%) Oracle iSupplier
8 2 (0.11%) Oracle Subledger Accounting
8 2 (0.11%) SAP PS
8 2 (0.11%) Sparx Enterprise Architect
8 2 (0.11%) StreamServe
Cloud Services
1 280 (14.75%) Microsoft 365
2 249 (13.12%) Azure
3 116 (6.11%) AWS
4 58 (3.06%) Azure Active Directory
5 49 (2.58%) SaaS
6 38 (2.00%) Power Platform
7 25 (1.32%) IaaS
8 24 (1.26%) PaaS
9 21 (1.11%) Cloud Computing
10 18 (0.95%) OneDrive
11 16 (0.84%) GCP
12 15 (0.79%) Power Automate
12 15 (0.79%) PowerApps
13 12 (0.63%) GitHub
13 12 (0.63%) Serverless
14 10 (0.53%) Amazon EC2
14 10 (0.53%) AWS Lambda
14 10 (0.53%) Dynamics 365
15 9 (0.47%) Azure ExpressRoute
15 9 (0.47%) Virtual Private Cloud
Communications & Networking
1 114 (6.01%) Firewall
2 93 (4.90%) DNS
3 92 (4.85%) WAN
4 74 (3.90%) LAN
5 68 (3.58%) Wi-Fi
6 63 (3.32%) VPN
7 55 (2.90%) DHCP
8 52 (2.74%) SAN
9 40 (2.11%) 4G
9 40 (2.11%) LTE
9 40 (2.11%) TCP/IP
10 39 (2.05%) 3G
11 38 (2.00%) 2G
11 38 (2.00%) VoLTE
12 36 (1.90%) Internet
13 34 (1.79%) Network Security
14 33 (1.74%) Skype
14 33 (1.74%) VoIP
15 32 (1.69%) Remote Desktop
15 32 (1.69%) Wireless
Database & Business Intelligence
1 107 (5.64%) SQL Server
2 28 (1.48%) Power BI
3 21 (1.11%) Oracle Database
4 20 (1.05%) Data Warehouse
5 15 (0.79%) SQL Server Reporting Services
6 14 (0.74%) MySQL
7 13 (0.68%) DB2
7 13 (0.68%) GIS
7 13 (0.68%) Relational Database
7 13 (0.68%) SQL Server Integration Services
8 12 (0.63%) Tableau
9 9 (0.47%) Amazon RDS
9 9 (0.47%) Oracle Reports
10 8 (0.42%) Big Data
10 8 (0.42%) NonStop SQL
11 7 (0.37%) Azure SQL Database
11 7 (0.37%) SAP HANA
12 6 (0.32%) Base SAS
12 6 (0.32%) Data Lake
12 6 (0.32%) SAS Data Integration Studio
Development Applications
1 79 (4.16%) JIRA
2 21 (1.11%) Git (software)
3 18 (0.95%) Jenkins
4 14 (0.74%) Team Foundation Server
5 13 (0.68%) GitLab
6 10 (0.53%) Selenium
6 10 (0.53%) Visual Studio
7 8 (0.42%) MSI
7 8 (0.42%) SQL Server Management Studio (SSMS)
8 7 (0.37%) Bitbucket
8 7 (0.37%) SonarQube
8 7 (0.37%) Sonatype Nexus
9 6 (0.32%) Subversion
9 6 (0.32%) TeamCity
10 5 (0.26%) Atlassian Bamboo
10 5 (0.26%) Cucumber
10 5 (0.26%) JMeter
10 5 (0.26%) Maven
10 5 (0.26%) Oracle APEX
11 4 (0.21%) Artifactory
General
1 255 (13.44%) Finance
2 219 (11.54%) Public Sector
3 127 (6.69%) Telecoms
4 54 (2.85%) Legal
5 48 (2.53%) Banking
6 37 (1.95%) Local Government
7 31 (1.63%) Retail
8 30 (1.58%) Law
9 23 (1.21%) Manufacturing
10 16 (0.84%) Back Office
11 15 (0.79%) Marketing
11 15 (0.79%) Police
12 12 (0.63%) Billing
12 12 (0.63%) Financial Institution
13 11 (0.58%) Aerospace
13 11 (0.58%) Military
14 10 (0.53%) Publishing
15 9 (0.47%) Investment Banking
16 8 (0.42%) Electronics
16 8 (0.42%) Front Office
Job Titles
1 343 (18.07%) Analyst
2 176 (9.27%) Architect
3 169 (8.90%) Service Manager
4 155 (8.17%) Service Analyst
5 127 (6.69%) Project Manager
6 116 (6.11%) Consultant
7 99 (5.22%) Service Desk Analyst
8 92 (4.85%) Support Engineer
9 70 (3.69%) Administrator
10 65 (3.42%) Support Analyst
11 64 (3.37%) Infrastructure Engineer
12 62 (3.27%) IT Manager
13 58 (3.06%) Transition Manager
14 54 (2.85%) IT Analyst
15 51 (2.69%) IT Support
15 51 (2.69%) Service Transition Manager
16 50 (2.63%) Desktop Support
16 50 (2.63%) Developer
17 49 (2.58%) ITIL Manager
18 48 (2.53%) Service Architect
Libraries, Frameworks & Software Standards
1 34 (1.79%) XML
2 29 (1.53%) Web Services
3 28 (1.48%) .NET
3 28 (1.48%) SOAP
4 26 (1.37%) REST
5 25 (1.32%) HTML
5 25 (1.32%) Middleware
6 20 (1.05%) CSS
6 20 (1.05%) SAML
7 19 (1.00%) JSON
8 18 (0.95%) AngularJS
9 17 (0.90%) 802.1X
9 17 (0.90%) LDAP
10 14 (0.74%) Node.js
11 13 (0.68%) Twitter Bootstrap
12 12 (0.63%) .NET Framework
13 10 (0.53%) Ajax
14 8 (0.42%) Swing
15 7 (0.37%) Spring
16 6 (0.32%) Software Packaging
Miscellaneous
1 187 (9.85%) Analytical Skills
2 160 (8.43%) Management Information System
3 105 (5.53%) Data Centre
4 93 (4.90%) NHS
5 70 (3.69%) Self-Motivation
6 65 (3.42%) CMDB
7 31 (1.63%) Replication
8 25 (1.32%) Clustering
9 24 (1.26%) Blackberry
10 21 (1.11%) Public Cloud
11 20 (1.05%) Virtual Team
12 19 (1.00%) PKI
12 19 (1.00%) User Experience
13 15 (0.79%) Video Conferencing
14 14 (0.74%) Enterprise Software
14 14 (0.74%) PMI
15 12 (0.63%) Driving Licence
15 12 (0.63%) Smartcard
16 11 (0.58%) iPhone
17 10 (0.53%) Mainframe
Operating Systems
1 483 (25.45%) Windows
2 188 (9.91%) Windows 10
3 171 (9.01%) Windows Server
4 150 (7.90%) Linux
5 81 (4.27%) Windows 7
6 75 (3.95%) Windows Server 2012
7 63 (3.32%) Windows Server 2016
8 61 (3.21%) Unix
9 44 (2.32%) Windows Server 2008
10 43 (2.27%) Red Hat Enterprise Linux
11 39 (2.05%) Windows Server 2019
12 31 (1.63%) Apple iOS
13 24 (1.26%) Mac OS
14 19 (1.00%) Windows 8
15 18 (0.95%) Android
16 16 (0.84%) Windows Server 2003
17 14 (0.74%) Solaris
18 12 (0.63%) AIX
18 12 (0.63%) CentOS
19 10 (0.53%) zOS
Processes & Methodologies
1 507 (26.71%) Service Management
2 360 (18.97%) Agile Software Development
3 288 (15.17%) ITSM
4 275 (14.49%) ITIL V3
5 232 (12.22%) Service Delivery
6 224 (11.80%) Project Management
7 221 (11.64%) Change Management
8 194 (10.22%) PRINCE2
9 188 (9.91%) Problem-Solving
10 177 (9.33%) Problem Management
11 157 (8.27%) Service Design
12 152 (8.01%) Incident Management
12 152 (8.01%) Project Delivery
13 149 (7.85%) Stakeholder Management
14 144 (7.59%) DevOps
14 144 (7.59%) Migration
15 133 (7.01%) Configuration Management
16 92 (4.85%) Continuous Improvement
17 81 (4.27%) Asset Management
18 75 (3.95%) Infrastructure Engineering
Programming Languages
1 155 (8.17%) PowerShell
2 122 (6.43%) SQL
3 78 (4.11%) Python
4 60 (3.16%) Java
5 46 (2.42%) C
6 35 (1.84%) Perl
7 30 (1.58%) JavaScript
8 26 (1.37%) Bash Shell
9 23 (1.21%) T-SQL
10 22 (1.16%) Shell Script
11 21 (1.11%) C#
12 20 (1.05%) VB
13 19 (1.00%) PL/SQL
14 12 (0.63%) COBOL
15 11 (0.58%) Ruby
16 6 (0.32%) SAS Macro
16 6 (0.32%) VB.NET
16 6 (0.32%) VBScript
17 5 (0.26%) C++
17 5 (0.26%) PHP
Qualifications
1 417 (21.97%) Security Cleared
2 313 (16.49%) SC Cleared
3 206 (10.85%) ITIL Certification
4 141 (7.43%) Degree
5 113 (5.95%) Microsoft Certification
6 73 (3.85%) Cisco Certification
7 69 (3.64%) DV Cleared
8 55 (2.90%) MCSE
9 44 (2.32%) MCSA
10 42 (2.21%) CCNA
10 42 (2.21%) CISSP
11 38 (2.00%) ITIL Foundation Certificate
12 36 (1.90%) CCNP
12 36 (1.90%) CISM
13 31 (1.63%) PMI Certification
14 28 (1.48%) Computer Science Degree
15 27 (1.42%) PRINCE2 Practitioner
16 26 (1.37%) CISA
17 25 (1.32%) MCP
18 24 (1.26%) DBS Check
Quality Assurance & Compliance
1 178 (9.38%) SLA
2 58 (3.06%) ISO/IEC 27001
3 43 (2.27%) ISO/IEC 20000
4 41 (2.16%) COBIT
5 39 (2.05%) QA
6 35 (1.84%) GDPR
7 30 (1.58%) PCI DSS
8 23 (1.21%) Disclosure Scotland
9 22 (1.16%) NIST
10 21 (1.11%) PMO
11 18 (0.95%) Sarbanes-Oxley
12 13 (0.68%) Data Quality
12 13 (0.68%) HMG Security Policy Framework
13 9 (0.47%) Government Security Classifications
13 9 (0.47%) ISO 22301
13 9 (0.47%) ISO 9001
14 7 (0.37%) Cyber Essentials
14 7 (0.37%) ISO 31000
14 7 (0.37%) NCSC
15 4 (0.21%) ISO/IEC 27005
System Software
1 327 (17.23%) Active Directory
2 148 (7.80%) VMware Infrastructure
3 50 (2.63%) vSphere
4 47 (2.48%) VMware ESXi
5 35 (1.84%) Hyper-V
6 34 (1.79%) VMware NSX
7 33 (1.74%) Docker
8 24 (1.26%) Virtual Machines
9 21 (1.11%) XenApp
10 15 (0.79%) Microsoft App-V
11 14 (0.74%) Terminal Services
12 11 (0.58%) Virtual Desktop
13 10 (0.53%) Active Directory Lightweight Directory Services
13 10 (0.53%) Virtual Servers
13 10 (0.53%) XenDesktop
14 9 (0.47%) Firmware
15 8 (0.42%) BitLocker
15 8 (0.42%) Microsoft Virtual Server
16 7 (0.37%) vCloud
17 6 (0.32%) qmail
Systems Management
1 95 (5.01%) SCCM
2 60 (3.16%) Ansible
3 31 (1.63%) vRealize
4 28 (1.48%) vCenter Server
5 27 (1.42%) Single Sign-On
6 26 (1.37%) Microsoft Intune
7 24 (1.26%) Kubernetes
8 23 (1.21%) Terraform
9 19 (1.00%) PowerCLI
10 18 (0.95%) Puppet
10 18 (0.95%) SCOM
10 18 (0.95%) WSUS
11 17 (0.90%) NetBackup
12 16 (0.84%) Opscode Chef
13 13 (0.68%) AirWatch
14 11 (0.58%) McAfee ePO
14 11 (0.58%) Nessus
15 9 (0.47%) Microsoft Clustering
15 9 (0.47%) Microsoft Data Protection Manager
15 9 (0.47%) Norton AntiVirus
Vendors
1 502 (26.45%) Microsoft
2 231 (12.17%) ServiceNow
3 192 (10.12%) VMware
4 152 (8.01%) Cisco
5 122 (6.43%) Oracle
6 99 (5.22%) Citrix
7 93 (4.90%) HP
8 85 (4.48%) Remedy
9 58 (3.06%) Dell
10 43 (2.27%) IBM
11 42 (2.21%) Red Hat
12 40 (2.11%) Ericsson
13 35 (1.84%) Apple
14 30 (1.58%) CheckPoint
14 30 (1.58%) SAP
15 29 (1.53%) Splunk
16 27 (1.42%) EMC
17 26 (1.37%) BMC
18 22 (1.16%) McAfee
18 22 (1.16%) Palo Alto