Period
to 27 January 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 27 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
27 Jan 2020
Same period 2019 Same period 2018
Rank 39 44 39
Rank change year-on-year +5 -5 -11
Contract jobs citing ITIL 3,712 5,119 5,396
As % of all contract IT jobs advertised in the UK 5.19% 5.22% 5.41%
As % of the Processes & Methodologies category 6.09% 5.98% 6.27%
Number of daily rates quoted 2,241 3,278 3,491
UK median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% -5.66%
10th Percentile £148 £156 £150
90th Percentile £575 £585 £575
UK excluding London median daily rate £400 £380 £365
% change year-on-year +5.26% +4.11% -2.67%
Number of hourly rates quoted 267 292 336
UK median hourly rate £18.00 £17.25 £15.00
Median hourly rate % change year-on-year +4.35% +15.00% -2.76%
10th Percentile £11.26 £11.50 £10.50
90th Percentile £46.90 £36.46 £40.00
UK excluding London median hourly rate £17.25 £17.00 £14.50
% change year-on-year +1.47% +17.24% -4.92%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 60,940 85,562 86,060
As % of all contract IT jobs advertised in the UK 85.23% 87.33% 86.21%
Number of daily rates quoted 39,614 56,568 57,510
UK median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £283 £300 £281
90th Percentile £650 £650 £638
UK excluding London median daily rate £430 £425 £409
% change year-on-year +1.18% +4.04% +2.13%
Number of hourly rates quoted 2,028 2,191 2,061
UK median hourly rate £22.97 £23.88 £23.50
Median hourly rate % change year-on-year -3.83% +1.62% +1.75%
10th Percentile £12.30 £11.28 £11.25
90th Percentile £53.08 £50.00 £50.00
UK excluding London median hourly rate £21.00 £22.65 £24.00
% change year-on-year -7.28% -5.63% +6.67%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 27 January 2020.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 27 January 2020.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 27 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 3,350 £400 - 1,175
UK excluding London +6 2,516 £400 +5.26% 986
London -1 1,121 £415 -7.78% 255
South East 0 735 £390 +2.63% 259
North of England +5 571 £365 -5.19% 246
South West +15 408 £425 - 123
North West +3 334 £350 -7.28% 139
Midlands -4 279 £425 +13.33% 184
East of England +2 236 £350 -6.67% 106
Scotland +6 220 £375 - 38
West Midlands -12 176 £450 +20.00% 116
Yorkshire +4 160 £370 -1.33% 79
East Midlands +7 101 £360 +8.68% 68
North East -2 83 £400 +2.56% 28
Wales +17 66 £400 +33.33% 29
Northern Ireland +8 8 £150 -47.37% 2
Channel Islands - 2 - -

For the 6 months to 27 January 2020, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,314 (35.40%) Windows
2 1,024 (27.59%) Microsoft
3 937 (25.24%) Service Management
4 868 (23.38%) Active Directory
5 591 (15.92%) Security Cleared
6 581 (15.65%) Finance
7 572 (15.41%) Agile Software Development
8 565 (15.22%) Windows 10
9 556 (14.98%) Office 365
10 520 (14.01%) ITSM
11 471 (12.69%) Windows 7
12 466 (12.55%) Microsoft Office
13 453 (12.20%) Change Management
14 439 (11.83%) ITIL V3
15 424 (11.42%) Service Delivery
16 419 (11.29%) SC Cleared
17 418 (11.26%) SCCM
18 406 (10.94%) Azure
19 402 (10.83%) VMware
20 396 (10.67%) Problem-Solving
21 389 (10.48%) ITIL Certification
22 377 (10.16%) SLA
23 367 (9.89%) Windows Server
24 363 (9.78%) Public Sector
25 359 (9.67%) Project Management
26 348 (9.38%) ServiceNow
27 347 (9.35%) Incident Management
28 340 (9.16%) Linux
29 334 (9.00%) Analytical Skills
30 325 (8.76%) PowerShell

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 181 (4.88%) MS Exchange
2 164 (4.42%) SharePoint
3 100 (2.69%) Skype for Business
4 94 (2.53%) Confluence
5 67 (1.80%) IIS
6 54 (1.45%) Exchange Server 2010
7 31 (0.84%) Apache
8 28 (0.75%) Tomcat
9 22 (0.59%) CMS
9 22 (0.59%) IBM Notes
10 21 (0.57%) WebSphere
11 20 (0.54%) Exchange Server 2013
12 19 (0.51%) Blackberry Enterprise Server
13 14 (0.38%) SharePoint 2013
14 13 (0.35%) SharePoint 2010
15 12 (0.32%) Exchange Server 2007
15 12 (0.32%) WebLogic
16 10 (0.27%) OpenStack
17 9 (0.24%) JBoss
18 8 (0.22%) BizTalk Server
Applications
1 466 (12.55%) Microsoft Office
2 117 (3.15%) Microsoft Excel
3 59 (1.59%) Microsoft Project
4 56 (1.51%) Microsoft PowerPoint
5 42 (1.13%) MS Visio
6 7 (0.19%) AutoCAD
6 7 (0.19%) Spreadsheet
7 5 (0.13%) Acrobat
7 5 (0.13%) Chatbot
8 1 (0.027%) 3ds Max
8 1 (0.027%) Abaqus
8 1 (0.027%) OmniGraffle
8 1 (0.027%) Revit
8 1 (0.027%) Sketch
8 1 (0.027%) S-PLUS
Business Applications
1 54 (1.45%) Remedy ITSM
2 46 (1.24%) Dynamics CRM
3 21 (0.57%) assyst
4 20 (0.54%) BusinessWorks
5 16 (0.43%) SAP HCM
6 13 (0.35%) Sparx Enterprise Architect
7 11 (0.30%) Unit4 Business World
8 9 (0.24%) Oracle EBS
8 9 (0.24%) SAP S/4HANA
9 8 (0.22%) Oracle ERP
10 7 (0.19%) Elite 3E
11 6 (0.16%) Magento
11 6 (0.16%) Maximo
11 6 (0.16%) Oracle EBS R12
11 6 (0.16%) Payment Gateway
12 5 (0.13%) Misys Opics
12 5 (0.13%) Oracle Receivables
12 5 (0.13%) SAP BPC
12 5 (0.13%) SAP ERP
12 5 (0.13%) Visualfiles
Cloud Services
1 556 (14.98%) Office 365
2 406 (10.94%) Azure
3 188 (5.06%) AWS
4 72 (1.94%) SaaS
5 66 (1.78%) PaaS
6 64 (1.72%) IaaS
7 51 (1.37%) Power Platform
8 45 (1.21%) Dynamics 365
9 38 (1.02%) Azure Active Directory
10 33 (0.89%) OneDrive
11 27 (0.73%) Data Lake Analytics
12 25 (0.67%) Trello
13 23 (0.62%) Cloud Computing
14 22 (0.59%) SuccessFactors
15 21 (0.57%) GitHub
16 17 (0.46%) AWS CloudFormation
17 16 (0.43%) Datadog
17 16 (0.43%) G Suite
18 14 (0.38%) Amazon CloudWatch
18 14 (0.38%) Mimecast
Communications & Networking
1 302 (8.14%) DNS
2 300 (8.08%) Firewall
3 248 (6.68%) DHCP
4 233 (6.28%) LAN
5 225 (6.06%) TCP/IP
6 194 (5.23%) WAN
7 164 (4.42%) VPN
8 127 (3.42%) Skype
9 111 (2.99%) SAN
10 101 (2.72%) Wireless
11 93 (2.51%) VoIP
12 82 (2.21%) Cisco IOS
13 78 (2.10%) Internet
14 70 (1.89%) BGP
15 69 (1.86%) Network Security
16 59 (1.59%) OSPF
17 56 (1.51%) MPLS
18 49 (1.32%) Cisco ASA
19 47 (1.27%) HTTP
19 47 (1.27%) Wi-Fi
Database & Business Intelligence
1 154 (4.15%) SQL Server
2 58 (1.56%) Oracle Database
2 58 (1.56%) Relational Database
3 51 (1.37%) Power BI
4 50 (1.35%) MySQL
5 48 (1.29%) SQL Server Integration Services
6 46 (1.24%) Big Data
7 38 (1.02%) PostgreSQL
8 34 (0.92%) Data Lake
9 29 (0.78%) DB2
10 28 (0.75%) RDBMS
11 26 (0.70%) SQL Server Reporting Services
12 23 (0.62%) Oracle Database 12c
13 19 (0.51%) Data Warehouse
14 17 (0.46%) SQL Server 2012
14 17 (0.46%) SQL Server 2016
15 16 (0.43%) Spotfire
15 16 (0.43%) SQL Server 2008
16 15 (0.40%) Crystal Reports
16 15 (0.40%) SQL Server Analysis Services
Development Applications
1 166 (4.47%) JIRA
2 83 (2.24%) Jenkins
3 76 (2.05%) Git (software)
4 63 (1.70%) MSI
5 38 (1.02%) Sonatype Nexus
6 34 (0.92%) Visual Studio
7 21 (0.57%) GitLab
7 21 (0.57%) Visual Studio Team System
8 20 (0.54%) AdminStudio
8 20 (0.54%) Team Foundation Server
9 17 (0.46%) InstallShield
9 17 (0.46%) Selenium
10 8 (0.22%) Cucumber
10 8 (0.22%) IBM UrbanCode
10 8 (0.22%) ProC
10 8 (0.22%) VSS/SourceSafe
11 7 (0.19%) HP UFT
11 7 (0.19%) Subversion
12 6 (0.16%) Bitbucket
13 5 (0.13%) WinDbg
General
1 581 (15.65%) Finance
2 363 (9.78%) Public Sector
3 249 (6.71%) Telecoms
4 146 (3.93%) Banking
5 94 (2.53%) Retail
6 82 (2.21%) Legal
7 64 (1.72%) Manufacturing
8 63 (1.70%) Law
9 49 (1.32%) Marketing
10 32 (0.86%) Investment Banking
11 30 (0.81%) Electronics
11 30 (0.81%) Pharmaceutical
12 28 (0.75%) Front Office
13 27 (0.73%) Military
14 26 (0.70%) Advertising
15 24 (0.65%) Back Office
16 22 (0.59%) Local Government
17 21 (0.57%) Financial Institution
18 14 (0.38%) Billing
18 14 (0.38%) Publishing
Job Titles
1 783 (21.09%) Analyst
2 374 (10.08%) Service Analyst
3 274 (7.38%) Service Desk Analyst
4 266 (7.17%) Support Engineer
5 230 (6.20%) Architect
5 230 (6.20%) Service Manager
6 195 (5.25%) Support Analyst
7 163 (4.39%) IT Analyst
8 157 (4.23%) 2nd Line Support
8 157 (4.23%) Project Manager
9 156 (4.20%) Infrastructure Engineer
10 144 (3.88%) IT Support
11 142 (3.83%) Consultant
12 134 (3.61%) Desktop Support
13 133 (3.58%) Developer
13 133 (3.58%) Network Engineer
14 107 (2.88%) IT Manager
15 104 (2.80%) 1st Line Support
16 99 (2.67%) Administrator
17 94 (2.53%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 113 (3.04%) Web Services
2 99 (2.67%) XML
3 57 (1.54%) HTML
4 54 (1.45%) .NET
5 51 (1.37%) Middleware
6 45 (1.21%) REST
7 41 (1.10%) JSON
8 40 (1.08%) SOAP
9 36 (0.97%) CSS
10 25 (0.67%) LDAP
11 23 (0.62%) Ajax
12 18 (0.48%) 802.1X
12 18 (0.48%) Software Packaging
13 17 (0.46%) AngularJS
13 17 (0.46%) TIBCO EMS
14 16 (0.43%) JDBC
15 15 (0.40%) JMS
16 14 (0.38%) XHTML
17 11 (0.30%) XML Schema
18 10 (0.27%) SAML
Miscellaneous
1 334 (9.00%) Analytical Skills
2 264 (7.11%) Data Centre
3 194 (5.23%) Management Information System
4 159 (4.28%) Self-Motivation
5 107 (2.88%) CMDB
6 90 (2.42%) NHS
7 82 (2.21%) Blackberry
8 80 (2.16%) Driving Licence
9 63 (1.70%) User Experience
9 63 (1.70%) Video Conferencing
10 56 (1.51%) Clustering
11 51 (1.37%) Smartphone
12 47 (1.27%) PKI
13 45 (1.21%) iPhone
14 42 (1.13%) Virtual Team
15 32 (0.86%) Fat Client
15 32 (0.86%) Thin Client
16 30 (0.81%) Public Cloud
17 28 (0.75%) Private Cloud
18 27 (0.73%) Enterprise Software
Operating Systems
1 1,314 (35.40%) Windows
2 565 (15.22%) Windows 10
3 471 (12.69%) Windows 7
4 367 (9.89%) Windows Server
5 340 (9.16%) Linux
6 202 (5.44%) Windows Server 2008
7 177 (4.77%) Windows Server 2012
8 154 (4.15%) Unix
9 106 (2.86%) Android
10 87 (2.34%) Red Hat Enterprise Linux
11 66 (1.78%) Apple iOS
12 44 (1.19%) Mac OS
13 36 (0.97%) Windows Server 2003
14 35 (0.94%) CentOS
15 30 (0.81%) Windows XP
16 29 (0.78%) Mac OS X
17 28 (0.75%) Windows 8
18 23 (0.62%) Solaris
19 19 (0.51%) AIX
20 15 (0.40%) VMS
Processes & Methodologies
1 937 (25.24%) Service Management
2 572 (15.41%) Agile Software Development
3 520 (14.01%) ITSM
4 453 (12.20%) Change Management
5 439 (11.83%) ITIL V3
6 424 (11.42%) Service Delivery
7 396 (10.67%) Problem-Solving
8 359 (9.67%) Project Management
9 347 (9.35%) Incident Management
10 303 (8.16%) PRINCE2
11 284 (7.65%) Stakeholder Management
12 275 (7.41%) Problem Management
13 271 (7.30%) Migration
14 244 (6.57%) DevOps
15 236 (6.36%) Service Design
16 198 (5.33%) Infrastructure Engineering
17 186 (5.01%) Project Delivery
18 169 (4.55%) Continuous Improvement
19 167 (4.50%) Configuration Management
20 162 (4.36%) Release Management
Programming Languages
1 325 (8.76%) PowerShell
2 313 (8.43%) SQL
3 103 (2.77%) Java
4 101 (2.72%) Python
5 88 (2.37%) Perl
6 83 (2.24%) Bash Shell
7 75 (2.02%) JavaScript
8 71 (1.91%) C
9 51 (1.37%) Shell Script
10 33 (0.89%) VB
11 29 (0.78%) Ruby
11 29 (0.78%) VBScript
12 26 (0.70%) PL/SQL
13 25 (0.67%) C#
14 24 (0.65%) Korn
15 18 (0.48%) T-SQL
16 15 (0.40%) XPath
17 14 (0.38%) C++
17 14 (0.38%) PHP
18 12 (0.32%) VBA
Qualifications
1 591 (15.92%) Security Cleared
2 419 (11.29%) SC Cleared
3 389 (10.48%) ITIL Certification
4 284 (7.65%) Degree
5 196 (5.28%) Microsoft Certification
6 177 (4.77%) Cisco Certification
7 137 (3.69%) DV Cleared
8 112 (3.02%) CCNA
9 108 (2.91%) ITIL Foundation Certificate
10 104 (2.80%) CCNP
11 88 (2.37%) MCSE
12 72 (1.94%) CISSP
13 67 (1.80%) MCP
14 60 (1.62%) PMI Certification
15 53 (1.43%) MCSA
16 50 (1.35%) PMP
17 48 (1.29%) BPSS Clearance
18 36 (0.97%) PRINCE2 Certification
19 34 (0.92%) ISEB
19 34 (0.92%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 377 (10.16%) SLA
2 119 (3.21%) ISO/IEC 27001
3 99 (2.67%) QA
4 66 (1.78%) COBIT
5 47 (1.27%) GDPR
6 43 (1.16%) ISO/IEC 20000
7 32 (0.86%) NIST
8 29 (0.78%) PCI DSS
9 27 (0.73%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 24 (0.65%) Data Quality
11 23 (0.62%) PMO
12 20 (0.54%) Sarbanes-Oxley
13 14 (0.38%) Government Security Classifications
14 13 (0.35%) Cyber Essentials
15 10 (0.27%) Disclosure Scotland
16 8 (0.22%) ISO 22301
17 7 (0.19%) ISO 9001
17 7 (0.19%) RMADS
18 6 (0.16%) NCSC
19 5 (0.13%) Cyber Essentials PLUS
System Software
1 868 (23.38%) Active Directory
2 246 (6.63%) VMware Infrastructure
3 138 (3.72%) Hyper-V
4 91 (2.45%) Microsoft App-V
5 76 (2.05%) XenApp
6 68 (1.83%) vSphere
7 54 (1.45%) XenDesktop
8 51 (1.37%) Virtual Machines
9 50 (1.35%) VMware ESXi
10 40 (1.08%) Docker
10 40 (1.08%) Virtual Desktop
11 28 (0.75%) DFS Replication
12 27 (0.73%) VMware NSX
13 24 (0.65%) BitLocker
13 24 (0.65%) Oracle RAC
14 20 (0.54%) Citrix Hypervisor
15 18 (0.48%) Virtual Servers
16 15 (0.40%) Firmware
17 9 (0.24%) NFS
17 9 (0.24%) VMware Workstation
Systems Management
1 418 (11.26%) SCCM
2 76 (2.05%) Ansible
3 62 (1.67%) SCOM
4 61 (1.64%) Microsoft Intune
5 56 (1.51%) Puppet
6 53 (1.43%) WSUS
7 52 (1.40%) Opscode Chef
8 36 (0.97%) Norton AntiVirus
8 36 (0.97%) Single Sign-On
9 33 (0.89%) AirWatch
10 30 (0.81%) Jamf Pro
10 30 (0.81%) vCenter Server
11 29 (0.78%) Cisco Prime
11 29 (0.78%) Kubernetes
11 29 (0.78%) Nagios
11 29 (0.78%) Terraform
12 25 (0.67%) Data Guard
13 22 (0.59%) FortiGate
14 20 (0.54%) Microsoft Clustering
14 20 (0.54%) Oracle RMAN
Vendors
1 1,024 (27.59%) Microsoft
2 402 (10.83%) VMware
3 348 (9.38%) ServiceNow
4 323 (8.70%) Cisco
5 314 (8.46%) Citrix
6 215 (5.79%) Oracle
7 187 (5.04%) HP
8 120 (3.23%) Remedy
9 117 (3.15%) SAP
10 109 (2.94%) Apple
11 108 (2.91%) Dell
12 87 (2.34%) Red Hat
13 70 (1.89%) IBM
14 67 (1.80%) Palo Alto
15 66 (1.78%) CheckPoint
16 63 (1.70%) McAfee
16 63 (1.70%) Symantec
17 60 (1.62%) Juniper
18 51 (1.37%) Ivanti
19 49 (1.32%) Splunk