ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 9 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 36 53 55
Rank change year-on-year +17 +2 +5
Contract jobs citing ITIL 2,297 3,646 3,955
As % of all contract jobs advertised in the UK 5.16% 4.74% 4.41%
As % of the Processes & Methodologies category 5.83% 5.26% 4.86%
Number of daily rates quoted 1,554 2,516 2,698
10th Percentile £205 £202 £165
25th Percentile £338 £329 £302
Median daily rate (50th Percentile) £500 £475 £440
Median % change year-on-year +5.26% +7.95% +3.53%
75th Percentile £600 £588 £550
90th Percentile £700 £675 £638
UK excluding London median daily rate £488 £450 £400
% change year-on-year +8.33% +12.50% -
Number of hourly rates quoted 121 181 234
10th Percentile £13.41 £13.41 £12.25
25th Percentile £14.16 £13.75 £13.16
Median hourly rate £17.80 £15.50 £15.50
Median % change year-on-year +14.84% - -8.82%
75th Percentile £35.25 £22.63 £20.88
90th Percentile £67.50 £65.00 £36.61
UK excluding London median hourly rate £16.50 £15.50 £14.50
% change year-on-year +6.45% +6.90% -17.14%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 39,373 69,310 81,356
As % of all contract IT jobs advertised in the UK 88.52% 90.15% 90.70%
Number of daily rates quoted 26,321 47,960 56,913
10th Percentile £310 £338 £319
25th Percentile £425 £450 £413
Median daily rate (50th Percentile) £533 £550 £525
Median % change year-on-year -3.18% +4.76% +10.53%
75th Percentile £650 £650 £625
90th Percentile £745 £750 £700
UK excluding London median daily rate £500 £500 £463
% change year-on-year - +8.11% +8.19%
Number of hourly rates quoted 1,511 1,674 2,001
10th Percentile £14.36 £13.41 £12.00
25th Percentile £18.93 £17.40 £13.50
Median hourly rate £42.50 £35.00 £21.50
Median % change year-on-year +21.43% +62.79% -18.87%
75th Percentile £65.00 £65.00 £47.00
90th Percentile £77.50 £72.00 £62.50
UK excluding London median hourly rate £43.95 £32.25 £18.00
% change year-on-year +36.28% +79.17% -21.74%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 9 December 2023.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 9 December 2023.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +15 1,976 £500 +5.26% 1,081
UK excluding London 0 1,340 £488 +8.33% 819
London +19 765 £503 +5.79% 286
Work from Home +20 761 £513 +5.13% 795
South East 0 379 £416 -13.39% 216
North of England +1 277 £525 +16.67% 221
South West -3 228 £560 +17.89% 131
North West 0 195 £525 +11.23% 108
Midlands +14 174 £450 +5.88% 128
Scotland +28 137 £425 - 54
West Midlands +20 125 £450 -5.26% 84
East of England -12 111 £513 +28.13% 70
Yorkshire +2 93 £600 +50.00% 87
Wales +11 48 £475 +46.15% 8
East Midlands +1 44 £445 +11.25% 44
North East +37 21 £720 +51.58% 28
Northern Ireland +9 1 - - 6

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (4.79%) SharePoint
2 64 (2.79%) MS Exchange
3 63 (2.74%) Confluence
4 30 (1.31%) Skype for Business
5 28 (1.22%) Tomcat
6 22 (0.96%) Apache
7 16 (0.70%) WebLogic
8 12 (0.52%) Blackberry Enterprise Server
8 12 (0.52%) Exchange Server 2007
8 12 (0.52%) SharePoint Server
9 11 (0.48%) CMS
9 11 (0.48%) IIS
10 10 (0.44%) Exchange Server 2013
11 9 (0.39%) JBoss
12 7 (0.30%) nginx
12 7 (0.30%) WebSphere
13 5 (0.22%) MTS
13 5 (0.22%) WebSphere Application Server
14 4 (0.17%) SharePoint 2010
15 3 (0.13%) Exchange Server 2010
Applications
1 228 (9.93%) Microsoft Office
2 70 (3.05%) Microsoft Excel
3 30 (1.31%) Microsoft PowerPoint
4 19 (0.83%) MS Visio
5 14 (0.61%) Microsoft Project
6 5 (0.22%) Spreadsheet
7 4 (0.17%) Trello
8 1 (0.044%) Adobe Creative Suite
Business Applications
1 29 (1.26%) Remedy ITSM
2 22 (0.96%) SAP S/4HANA
3 17 (0.74%) SAP HCM
4 11 (0.48%) ION MarketView
5 7 (0.30%) assyst
5 7 (0.30%) SAP HR
6 6 (0.26%) Dynamics CRM
7 5 (0.22%) SAP FI
7 5 (0.22%) SAP Payroll
7 5 (0.22%) SAP PM
8 4 (0.17%) Elite 3E
8 4 (0.17%) SAP BPC
8 4 (0.17%) SAP MM
9 3 (0.13%) Dynamics GP
9 3 (0.13%) Oracle ERP
9 3 (0.13%) ResourceLink
9 3 (0.13%) Sage X3
9 3 (0.13%) SAP Business One
9 3 (0.13%) SystmOne
10 2 (0.087%) Oracle Applications
Cloud Services
1 413 (17.98%) Azure
2 333 (14.50%) Microsoft 365
3 183 (7.97%) AWS
4 85 (3.70%) Entra ID
5 61 (2.66%) Power Platform
6 60 (2.61%) SaaS
7 48 (2.09%) GCP
8 42 (1.83%) OneDrive
9 40 (1.74%) Cloud Computing
10 39 (1.70%) Azure DevOps
11 37 (1.61%) PaaS
12 31 (1.35%) IaaS
13 27 (1.18%) Azure Monitor
14 23 (1.00%) SuccessFactors
15 20 (0.87%) PowerApps
16 18 (0.78%) Power Automate
17 15 (0.65%) Rubrik
18 14 (0.61%) Azure Storage
19 13 (0.57%) GitHub
20 12 (0.52%) Azure Stack
Communications & Networking
1 195 (8.49%) Firewall
2 138 (6.01%) DNS
3 132 (5.75%) LAN
4 112 (4.88%) WAN
5 99 (4.31%) VPN
6 84 (3.66%) DHCP
7 82 (3.57%) TCP/IP
8 79 (3.44%) Network Security
9 76 (3.31%) SAN
10 64 (2.79%) Wireless
11 45 (1.96%) BGP
12 40 (1.74%) SSL
13 38 (1.65%) OSPF
14 36 (1.57%) VLAN
15 34 (1.48%) Cisco IOS
16 33 (1.44%) VoIP
17 29 (1.26%) Skype
17 29 (1.26%) SNMP
18 26 (1.13%) MPLS
19 25 (1.09%) Wi-Fi
Database & Business Intelligence
1 63 (2.74%) SQL Server
2 51 (2.22%) Relational Database
3 42 (1.83%) Power BI
4 30 (1.31%) MySQL
5 27 (1.18%) PostgreSQL
6 21 (0.91%) Oracle Database
7 19 (0.83%) Elasticsearch
8 14 (0.61%) Oracle Exadata
9 13 (0.57%) MariaDB
10 12 (0.52%) Tableau
11 11 (0.48%) SAP BW
12 10 (0.44%) Big Data
12 10 (0.44%) InterSystems Cache
12 10 (0.44%) RDBMS
13 8 (0.35%) Data Lake
13 8 (0.35%) Oracle Reports
13 8 (0.35%) SQL Server Reporting Services
14 7 (0.30%) SAP HANA
15 6 (0.26%) DB2
16 5 (0.22%) Oracle Database 10g
Development Applications
1 99 (4.31%) JIRA
2 37 (1.61%) Jenkins
3 13 (0.57%) Axure RP
3 13 (0.57%) Git
4 10 (0.44%) Atlassian Bamboo
5 9 (0.39%) Oracle Forms
6 8 (0.35%) Artifactory
7 7 (0.30%) Subversion
8 5 (0.22%) Bitbucket
8 5 (0.22%) GitLab
9 4 (0.17%) Visual Studio
10 3 (0.13%) Browser DevTools
10 3 (0.13%) Firebug
10 3 (0.13%) Hudson
10 3 (0.13%) Rational DOORS
10 3 (0.13%) Selenium
10 3 (0.13%) Team Foundation Server
11 2 (0.087%) IBM UrbanCode
11 2 (0.087%) SQL Server Management Studio (SSMS)
12 1 (0.044%) SoapUI
General
1 831 (36.18%) Social Skills
2 382 (16.63%) Finance
3 336 (14.63%) Public Sector
4 288 (12.54%) Analytical Skills
5 123 (5.35%) Organisational Skills
6 115 (5.01%) Banking
7 76 (3.31%) Telecoms
8 74 (3.22%) Manufacturing
9 63 (2.74%) Law
10 61 (2.66%) Presentation Skills
11 59 (2.57%) Influencing Skills
12 51 (2.22%) Legal
13 39 (1.70%) Marketing
14 30 (1.31%) Documentation Skills
15 29 (1.26%) Electronics
15 29 (1.26%) Front Office
16 25 (1.09%) French Language
17 23 (1.00%) Police
18 22 (0.96%) German Language
18 22 (0.96%) Inclusion and Diversity
Job Titles
1 404 (17.59%) Analyst
2 210 (9.14%) Service Analyst
3 194 (8.45%) Senior
4 193 (8.40%) Architect
5 191 (8.32%) Service Manager
6 165 (7.18%) Support Engineer
7 148 (6.44%) Service Desk Analyst
8 113 (4.92%) Consultant
9 112 (4.88%) Developer
10 102 (4.44%) Infrastructure Engineer
10 102 (4.44%) Lead
11 99 (4.31%) IT Manager
12 89 (3.87%) Desktop Support
13 73 (3.18%) IT Support
13 73 (3.18%) Project Manager
14 71 (3.09%) ServiceNow Developer
15 66 (2.87%) Transition Manager
16 63 (2.74%) Business Analyst
17 62 (2.70%) Service Transition Manager
18 61 (2.66%) Network Engineer
Libraries, Frameworks & Software Standards
1 76 (3.31%) HTML
2 73 (3.18%) CSS
3 54 (2.35%) REST
4 51 (2.22%) AngularJS
5 42 (1.83%) LDAP
5 42 (1.83%) Middleware
6 41 (1.78%) .NET
7 39 (1.70%) JSON
7 39 (1.70%) XML
8 32 (1.39%) Web Services
9 29 (1.26%) SOAP
10 19 (0.83%) SAP Fiori
11 18 (0.78%) Ajax
12 17 (0.74%) SAPUI5
13 16 (0.70%) Regular Expression
14 15 (0.65%) YAML
15 14 (0.61%) SAML
16 13 (0.57%) .NET Framework
17 12 (0.52%) RESTful
17 12 (0.52%) Spring
Miscellaneous
1 141 (6.14%) Data Centre
2 135 (5.88%) Management Information System
3 129 (5.62%) CMDB
4 100 (4.35%) Driving Licence
5 85 (3.70%) Self-Motivation
6 62 (2.70%) Video Conferencing
7 54 (2.35%) PKI
8 48 (2.09%) Onboarding
9 42 (1.83%) Operational Technology
10 33 (1.44%) Enterprise Software
10 33 (1.44%) Public Cloud
11 31 (1.35%) NHS
12 29 (1.26%) Private Cloud
13 28 (1.22%) Data Protection Act
14 25 (1.09%) Blackberry
14 25 (1.09%) Smartphone
15 22 (0.96%) iPhone
15 22 (0.96%) Product Ownership
16 18 (0.78%) Greenfield Project
16 18 (0.78%) Virtual Team
Operating Systems
1 658 (28.65%) Windows
2 220 (9.58%) Linux
3 213 (9.27%) Windows 10
4 198 (8.62%) Windows Server
5 118 (5.14%) Unix
6 88 (3.83%) Windows 7
7 68 (2.96%) Windows Server 2012
8 62 (2.70%) Red Hat Enterprise Linux
9 59 (2.57%) Windows Server 2016
10 48 (2.09%) Windows Server 2019
11 44 (1.92%) Mac OS
12 43 (1.87%) Android
13 34 (1.48%) Ubuntu
14 33 (1.44%) Apple iOS
15 32 (1.39%) Solaris
16 25 (1.09%) Windows Server 2008
17 24 (1.04%) VMS
18 20 (0.87%) Debian
19 18 (0.78%) Mac OS X
20 17 (0.74%) Oracle Linux
Processes & Methodologies
1 641 (27.91%) Service Management
2 488 (21.25%) ITSM
3 423 (18.42%) Customer Service
4 413 (17.98%) Agile
5 405 (17.63%) Problem-Solving
6 343 (14.93%) Change Management
7 334 (14.54%) Service Delivery
8 235 (10.23%) Project Management
9 233 (10.14%) Incident Management
10 225 (9.80%) Problem Management
11 194 (8.45%) Stakeholder Management
12 169 (7.36%) Roadmaps
13 164 (7.14%) Continuous Improvement
14 159 (6.92%) DevOps
15 146 (6.36%) PRINCE2
16 133 (5.79%) Infrastructure Engineering
17 125 (5.44%) Project Delivery
18 119 (5.18%) Service Design
19 118 (5.14%) Migration
20 117 (5.09%) Configuration Management
Programming Languages
1 166 (7.23%) SQL
2 163 (7.10%) PowerShell
3 94 (4.09%) Python
4 74 (3.22%) JavaScript
5 70 (3.05%) Java
6 49 (2.13%) C#
7 37 (1.61%) Perl
8 29 (1.26%) VB
9 26 (1.13%) Shell Script
10 20 (0.87%) Bash
11 17 (0.74%) T-SQL
12 14 (0.61%) VBScript
13 12 (0.52%) PL/SQL
13 12 (0.52%) REXX
14 10 (0.44%) ABAP
14 10 (0.44%) AWK
15 9 (0.39%) MUMPS
15 9 (0.39%) sed
16 8 (0.35%) C++
16 8 (0.35%) COBOL
Qualifications
1 557 (24.25%) Security Cleared
2 357 (15.54%) SC Cleared
3 348 (15.15%) Degree
4 252 (10.97%) ITIL Certification
5 210 (9.14%) DV Cleared
6 100 (4.35%) Cisco Certification
7 84 (3.66%) Microsoft Certification
8 71 (3.09%) CCNA
9 67 (2.92%) MCP
10 66 (2.87%) ITIL Foundation Certificate
11 51 (2.22%) Azure Certification
12 39 (1.70%) CCNP
13 35 (1.52%) CISSP
14 33 (1.44%) Computer Science Degree
15 32 (1.39%) MCSE
16 29 (1.26%) A+ Certification
17 28 (1.22%) CISM
17 28 (1.22%) PMI Certification
18 27 (1.18%) BPSS Clearance
19 24 (1.04%) AWS Certification
Quality Assurance & Compliance
1 166 (7.23%) SLA
2 66 (2.87%) ISO/IEC 27001
3 64 (2.79%) QA
4 60 (2.61%) COBIT
5 47 (2.05%) ISO/IEC 20000
6 46 (2.00%) NIST
7 30 (1.31%) GDPR
8 27 (1.18%) Data Quality
9 25 (1.09%) PMO
10 17 (0.74%) Cyber Essentials
11 16 (0.70%) Disclosure Scotland
11 16 (0.70%) PCI DSS
12 14 (0.61%) ISO 9000
13 11 (0.48%) ISO 22301
14 10 (0.44%) Cyber Essentials PLUS
15 9 (0.39%) NCSC
16 8 (0.35%) Government Security Classifications
16 8 (0.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
17 6 (0.26%) FIPS 140-2
17 6 (0.26%) ISAE 3402
System Software
1 393 (17.11%) Active Directory
2 133 (5.79%) VMware Infrastructure
3 61 (2.66%) Virtual Desktop
4 40 (1.74%) Hyper-V
5 35 (1.52%) Firmware
6 29 (1.26%) Docker
7 28 (1.22%) Virtual Machines
8 26 (1.13%) Virtual Servers
9 25 (1.09%) vSphere
10 24 (1.04%) VMware ESXi
11 16 (0.70%) VMware NSX
12 14 (0.61%) BitLocker
13 13 (0.57%) Oracle RAC
14 9 (0.39%) Microsoft Virtual Server
15 7 (0.30%) XenApp
15 7 (0.30%) XenDesktop
16 5 (0.22%) NFS
16 5 (0.22%) VMware Workstation
17 4 (0.17%) Citrix Hypervisor
17 4 (0.17%) GlusterFS
Systems Management
1 191 (8.32%) SCCM
2 130 (5.66%) Microsoft Intune
3 66 (2.87%) Ansible
4 51 (2.22%) Terraform
5 49 (2.13%) SCOM
6 39 (1.70%) Single Sign-On
6 39 (1.70%) WSUS
7 37 (1.61%) Kubernetes
8 32 (1.39%) Active Directory Federation Services
9 22 (0.96%) NetBackup
10 18 (0.78%) FortiGate
11 13 (0.57%) AirWatch
11 13 (0.57%) ITRS Geneos
11 13 (0.57%) Nagios
12 12 (0.52%) Jamf Pro
12 12 (0.52%) Puppet
13 11 (0.48%) BladeLogic
13 11 (0.48%) Sysprep
14 10 (0.44%) Data Guard
14 10 (0.44%) VxRail
Vendors
1 647 (28.17%) Microsoft
2 429 (18.68%) ServiceNow
3 213 (9.27%) VMware
4 186 (8.10%) Cisco
5 116 (5.05%) Oracle
6 115 (5.01%) SAP
7 112 (4.88%) HP
8 104 (4.53%) Citrix
9 71 (3.09%) Red Hat
10 59 (2.57%) Remedy
11 50 (2.18%) Apple
12 48 (2.09%) EMC
13 45 (1.96%) Juniper
14 39 (1.70%) Palo Alto
14 39 (1.70%) SolarWinds
15 37 (1.61%) NetApp
16 36 (1.57%) BMC
16 36 (1.57%) Dell
17 34 (1.48%) Google
18 31 (1.35%) Splunk