ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for contract job vacancies requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 26 April 2025, comparing them to the same period in the previous two years.

6 months to
26 Apr 2025
Same period 2024 Same period 2023
Rank 43 41 47
Rank change year-on-year -2 +6 +6
Contract jobs citing ITIL 1,370 1,967 2,837
As % of all contract jobs advertised in the UK 4.66% 4.51% 4.73%
As % of the Processes & Methodologies category 5.14% 5.22% 5.26%
Number of daily rates quoted 857 1,320 1,997
10th Percentile £210 £205 £201
25th Percentile £313 £325 £330
Median daily rate (50th Percentile) £463 £495 £470
Median % change year-on-year -6.57% +5.40% +4.36%
75th Percentile £588 £590 £575
90th Percentile £657 £688 £675
UK excluding London median daily rate £440 £475 £450
% change year-on-year -7.37% +5.56% +5.88%
Number of hourly rates quoted 79 153 164
10th Percentile £14.99 £14.00 £13.41
25th Percentile £16.40 £14.16 £14.25
Median hourly rate £22.05 £18.50 £19.94
Median % change year-on-year +19.19% -7.23% +22.16%
75th Percentile £33.88 £25.00 £47.25
90th Percentile £46.44 £53.00 £65.75
UK excluding London median hourly rate £22.00 £17.69 £18.50
% change year-on-year +24.36% -4.38% +19.35%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,664 37,653 53,977
As % of all contract IT jobs advertised in the UK 90.77% 86.28% 89.91%
Number of daily rates quoted 17,232 24,313 37,392
10th Percentile £306 £300 £325
25th Percentile £413 £413 £438
Median daily rate (50th Percentile) £523 £525 £550
Median % change year-on-year -0.38% -4.55% +4.76%
75th Percentile £631 £638 £650
90th Percentile £744 £750 £750
UK excluding London median daily rate £485 £500 £500
% change year-on-year -3.00% - +5.26%
Number of hourly rates quoted 1,071 2,429 1,779
10th Percentile £14.70 £12.75 £11.00
25th Percentile £18.50 £16.00 £16.54
Median hourly rate £29.04 £35.00 £37.50
Median % change year-on-year -17.03% -6.67% +50.00%
75th Percentile £62.24 £59.44 £65.00
90th Percentile £75.00 £72.50 £75.00
UK excluding London median hourly rate £28.00 £35.98 £35.90
% change year-on-year -22.17% +0.21% +79.50%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 26 April 2025.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 26 April 2025.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 26 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -8 1,178 £475 -5.00% 1,425
UK excluding London 0 845 £440 -7.37% 949
London -17 428 £500 - 579
Work from Home -5 409 £470 -6.00% 641
North of England +6 209 £345 -27.37% 294
South East +1 190 £475 -2.56% 210
South West -1 150 £465 -7.00% 109
North West +9 143 £354 -27.24% 126
Scotland +23 105 £425 +1.19% 73
Midlands -6 100 £450 - 167
West Midlands -9 79 £450 - 119
East of England 0 73 £428 -2.29% 87
Yorkshire -8 55 £375 -21.05% 137
Wales +15 22 £413 +104.21% 23
East Midlands +15 21 £320 -40.74% 47
North East -12 10 £195 -60.00% 34
Channel Islands - 5 £361 -

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (7.30%) SharePoint
2 95 (6.93%) Microsoft Exchange
3 33 (2.41%) Confluence
4 18 (1.31%) Skype for Business
5 16 (1.17%) IIS
6 8 (0.58%) Oracle Workflow
7 6 (0.44%) WebSphere
8 5 (0.36%) CMS
8 5 (0.36%) WebLogic
9 4 (0.29%) JBoss
9 4 (0.29%) Mattermost
9 4 (0.29%) Oracle Self-Service HR
9 4 (0.29%) SharePoint 2010
9 4 (0.29%) WebSphere Application Server
10 3 (0.22%) Exchange Server 2003
10 3 (0.22%) Exchange Server 2007
10 3 (0.22%) Exchange Server 2010
10 3 (0.22%) Exchange Server 2013
10 3 (0.22%) Office Communications Server
10 3 (0.22%) SharePoint Server
Applications
1 139 (10.15%) Microsoft Office
2 63 (4.60%) Microsoft Excel
3 46 (3.36%) Microsoft PowerPoint
4 21 (1.53%) MS Visio
5 12 (0.88%) Microsoft Project
6 4 (0.29%) InfoPath
7 2 (0.15%) Chatbot
8 1 (0.073%) Acrobat
8 1 (0.073%) Camtasia
8 1 (0.073%) Final Cut Pro
8 1 (0.073%) Spreadsheet
8 1 (0.073%) Trello
Business Applications
1 24 (1.75%) Remedy ITSM
2 4 (0.29%) Dynamics CRM
2 4 (0.29%) Oracle HRMS
3 3 (0.22%) Infor CloudSuite
4 2 (0.15%) Fidessa
4 2 (0.15%) Oracle Applications
4 2 (0.15%) Oracle BPM
4 2 (0.15%) Salesforce CRM
4 2 (0.15%) SAP S/4HANA
5 1 (0.073%) Cloudability
5 1 (0.073%) Dynamics GP
5 1 (0.073%) Maximo
5 1 (0.073%) Oracle EBS
5 1 (0.073%) Oracle EBS R12
5 1 (0.073%) Oracle ERP
5 1 (0.073%) Oracle iProcurement
5 1 (0.073%) SAP HCM
5 1 (0.073%) SAP Oil and Gas
5 1 (0.073%) Shopify
5 1 (0.073%) Summit
Cloud Services
1 258 (18.83%) Microsoft 365
2 249 (18.18%) Azure
3 111 (8.10%) AWS
4 105 (7.66%) Entra ID
5 47 (3.43%) SaaS
6 41 (2.99%) Power Platform
7 38 (2.77%) OneDrive
8 29 (2.12%) IaaS
9 23 (1.68%) GCP
10 22 (1.61%) PaaS
11 17 (1.24%) Azure DevOps
12 13 (0.95%) PowerApps
13 11 (0.80%) OCI
13 11 (0.80%) Power Automate
14 10 (0.73%) Cloud Computing
15 8 (0.58%) GitHub
16 7 (0.51%) Azure Monitor
16 7 (0.51%) Google Workspace
16 7 (0.51%) Lucidchart
17 6 (0.44%) Mimecast
Communications & Networking
1 95 (6.93%) Firewall
2 82 (5.99%) VPN
3 78 (5.69%) DNS
4 63 (4.60%) DHCP
5 54 (3.94%) Wi-Fi
6 51 (3.72%) WAN
7 47 (3.43%) LAN
8 45 (3.28%) TCP/IP
9 40 (2.92%) SAN
10 36 (2.63%) Network Security
11 31 (2.26%) BGP
11 31 (2.26%) OSPF
12 25 (1.82%) MPLS
13 22 (1.61%) Skype
13 22 (1.61%) Wireless
14 21 (1.53%) Remote Desktop
14 21 (1.53%) SD-WAN
15 19 (1.39%) EIGRP
16 15 (1.09%) Unified Communications
17 14 (1.02%) VSAN
Database & Business Intelligence
1 56 (4.09%) SQL Server
2 27 (1.97%) Power BI
3 12 (0.88%) NoSQL
4 10 (0.73%) Relational Database
5 9 (0.66%) MySQL
6 8 (0.58%) SQL Server Reporting Services
7 7 (0.51%) Oracle Database
7 7 (0.51%) PostgreSQL
8 6 (0.44%) Tableau
9 5 (0.36%) Data Warehouse
9 5 (0.36%) DB2
10 4 (0.29%) BusinessObjects
10 4 (0.29%) Electronic Patient Records
10 4 (0.29%) InterSystems Cache
10 4 (0.29%) Oracle Exadata
11 3 (0.22%) BusinessObjects Business Intelligence
11 3 (0.22%) Data Lake
11 3 (0.22%) Elasticsearch
11 3 (0.22%) MariaDB
11 3 (0.22%) MongoDB
Development Applications
1 62 (4.53%) JIRA
2 18 (1.31%) Git
3 14 (1.02%) Jenkins
4 11 (0.80%) Bitbucket
5 8 (0.58%) GitLab
6 3 (0.22%) Chocolatey
6 3 (0.22%) SonarQube
7 2 (0.15%) Maven
7 2 (0.15%) Subversion
8 1 (0.073%) Selenium
8 1 (0.073%) Visual Studio
General
1 568 (41.46%) Social Skills
2 259 (18.91%) Analytical Skills
3 224 (16.35%) Finance
4 196 (14.31%) Public Sector
5 70 (5.11%) Banking
6 61 (4.45%) Telecoms
7 55 (4.01%) Inclusion and Diversity
8 44 (3.21%) Organisational Skills
9 43 (3.14%) Legal
10 42 (3.07%) Law
11 33 (2.41%) Retail
12 27 (1.97%) Documentation Skills
12 27 (1.97%) Influencing Skills
12 27 (1.97%) Military
13 26 (1.90%) Manufacturing
13 26 (1.90%) Presentation Skills
14 17 (1.24%) Marketing
15 14 (1.02%) Back Office
16 13 (0.95%) Local Government
17 12 (0.88%) Electronics
Job Titles
1 255 (18.61%) Analyst
2 138 (10.07%) Service Manager
3 133 (9.71%) Architect
4 112 (8.18%) Service Analyst
5 109 (7.96%) Senior
6 100 (7.30%) Service Desk Analyst
7 96 (7.01%) Support Engineer
8 73 (5.33%) Lead
9 58 (4.23%) IT Manager
10 53 (3.87%) IT Support
11 52 (3.80%) Consultant
12 48 (3.50%) Desktop Support
13 47 (3.43%) Support Analyst
14 45 (3.28%) Delivery Manager
14 45 (3.28%) Network Engineer
15 44 (3.21%) Developer
15 44 (3.21%) Project Manager
16 43 (3.14%) 2nd Line Support
17 40 (2.92%) IT Analyst
18 38 (2.77%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 30 (2.19%) Web Services
2 29 (2.12%) CSS
3 27 (1.97%) HTML
4 22 (1.61%) .NET
5 19 (1.39%) SOAP
6 18 (1.31%) LDAP
7 17 (1.24%) AngularJS
7 17 (1.24%) Middleware
7 17 (1.24%) REST
8 15 (1.09%) XML
9 12 (0.88%) Ajax
10 9 (0.66%) Oracle Fusion
11 8 (0.58%) RESTful
12 7 (0.51%) OAuth
12 7 (0.51%) SAML
13 6 (0.44%) Bootstrap
13 6 (0.44%) J2EE
13 6 (0.44%) Loki
14 5 (0.36%) Node.js
15 4 (0.29%) XMPP
Miscellaneous
1 73 (5.33%) CMDB
2 71 (5.18%) Management Information System
3 47 (3.43%) Data Centre
4 34 (2.48%) Self-Motivation
5 31 (2.26%) Onboarding
5 31 (2.26%) PKI
6 25 (1.82%) Driving Licence
6 25 (1.82%) Product Ownership
7 23 (1.68%) iPhone
7 23 (1.68%) Smartphone
8 21 (1.53%) Public Cloud
9 20 (1.46%) Replication
9 20 (1.46%) Video Conferencing
10 18 (1.31%) Analytical Mindset
11 16 (1.17%) Hybrid Cloud
12 14 (1.02%) Clustering
12 14 (1.02%) Enterprise Software
13 13 (0.95%) NHS
14 12 (0.88%) iPad
14 12 (0.88%) Virtual Team
Operating Systems
1 371 (27.08%) Windows
2 132 (9.64%) Windows 10
3 110 (8.03%) Windows Server
4 101 (7.37%) Linux
5 42 (3.07%) Unix
6 35 (2.55%) Windows Server 2016
7 32 (2.34%) Mac OS
8 28 (2.04%) Windows Server 2012
9 27 (1.97%) Windows Server 2019
10 22 (1.61%) Android
11 19 (1.39%) VMS
12 17 (1.24%) Apple iOS
13 16 (1.17%) Red Hat Enterprise Linux
14 11 (0.80%) Windows Server 2003
15 10 (0.73%) AIX
16 9 (0.66%) Ubuntu
17 7 (0.51%) Windows 7
18 6 (0.44%) Solaris
18 6 (0.44%) Windows Server 2008
18 6 (0.44%) Windows XP
Processes & Methodologies
1 439 (32.04%) Service Management
2 382 (27.88%) Problem-Solving
3 332 (24.23%) ITSM
4 265 (19.34%) Agile
5 231 (16.86%) Customer Service
6 226 (16.50%) Service Delivery
7 191 (13.94%) Change Management
8 187 (13.65%) Incident Management
9 158 (11.53%) Continuous Improvement
10 156 (11.39%) Stakeholder Management
11 155 (11.31%) Problem Management
12 145 (10.58%) Project Management
13 115 (8.39%) DevOps
14 92 (6.72%) Roadmaps
15 91 (6.64%) Migration
16 84 (6.13%) Cybersecurity
17 80 (5.84%) Configuration Management
17 80 (5.84%) Project Delivery
18 77 (5.62%) Risk Management
19 76 (5.55%) Collaborative Working
Programming Languages
1 108 (7.88%) PowerShell
2 97 (7.08%) SQL
3 63 (4.60%) Python
4 40 (2.92%) JavaScript
5 20 (1.46%) Java
6 15 (1.09%) Shell Script
7 11 (0.80%) Bash
8 10 (0.73%) C#
9 8 (0.58%) PL/SQL
10 7 (0.51%) Perl
11 5 (0.36%) ActionScript
12 4 (0.29%) JCL
12 4 (0.29%) MUMPS
12 4 (0.29%) REXX
12 4 (0.29%) T-SQL
13 3 (0.22%) Bicep
13 3 (0.22%) Ruby
14 2 (0.15%) ActionScript 2.0
14 2 (0.15%) VBScript
14 2 (0.15%) WebLogic Scripting Tool
Qualifications
1 384 (28.03%) Security Cleared
2 297 (21.68%) SC Cleared
3 171 (12.48%) Degree
4 161 (11.75%) ITIL Certification
5 108 (7.88%) Microsoft Certification
6 87 (6.35%) DV Cleared
7 67 (4.89%) A+ Certification
8 47 (3.43%) ITIL Foundation Certificate
9 46 (3.36%) Cisco Certification
10 38 (2.77%) PMI Certification
11 35 (2.55%) MCSE
12 34 (2.48%) PMP
13 32 (2.34%) MCSA
14 25 (1.82%) CCNP
15 24 (1.75%) Computer Science Degree
16 23 (1.68%) CCNA
17 22 (1.61%) CISSP
18 21 (1.53%) AWS Certification
19 17 (1.24%) Azure Certification
20 14 (1.02%) MCP
Quality Assurance & Compliance
1 125 (9.12%) SLA
2 39 (2.85%) QA
3 37 (2.70%) ISO/IEC 27001
4 30 (2.19%) NIST
5 21 (1.53%) Data Quality
6 19 (1.39%) ISO/IEC 20000
7 16 (1.17%) GDPR
8 14 (1.02%) COBIT
8 14 (1.02%) Cyber Essentials
8 14 (1.02%) NCSC
9 10 (0.73%) PMO
10 9 (0.66%) Accessibility
11 8 (0.58%) Disclosure Scotland
12 7 (0.51%) PCI DSS
13 6 (0.44%) ISO 22301
14 4 (0.29%) Government Security Classifications
14 4 (0.29%) GRC
14 4 (0.29%) ISO 31000
15 3 (0.22%) Actionable Recommendations
16 2 (0.15%) NIST 800
System Software
1 303 (22.12%) Active Directory
2 74 (5.40%) VMware Infrastructure
3 26 (1.90%) Docker
3 26 (1.90%) Hyper-V
4 21 (1.53%) Virtual Desktop
5 19 (1.39%) VMware NSX
6 18 (1.31%) Virtual Machines
7 13 (0.95%) VMware ESXi
8 12 (0.88%) vSphere
9 10 (0.73%) Virtual Servers
10 7 (0.51%) Microsoft App-V
10 7 (0.51%) Microsoft Virtual Server
11 6 (0.44%) DFS Replication
11 6 (0.44%) Veritas Cluster Server
12 5 (0.36%) Oracle RAC
13 4 (0.29%) Firmware
13 4 (0.29%) KVM
14 3 (0.22%) BitLocker
14 3 (0.22%) Brightmail
14 3 (0.22%) ISA Server
Systems Management
1 117 (8.54%) Microsoft Intune
2 77 (5.62%) SCCM
3 42 (3.07%) Kubernetes
4 38 (2.77%) Ansible
5 36 (2.63%) Terraform
6 34 (2.48%) WSUS
7 23 (1.68%) Single Sign-On
8 17 (1.24%) Jamf Pro
9 14 (1.02%) SCOM
10 13 (0.95%) Grafana
11 12 (0.88%) Prometheus
12 11 (0.80%) Microsoft Clustering
12 11 (0.80%) vCenter Server
13 9 (0.66%) ZABBIX
14 8 (0.58%) Failover Clustering
15 7 (0.51%) Active Directory Federation Services
16 6 (0.44%) Data Guard
16 6 (0.44%) Podman
16 6 (0.44%) Puppet
17 5 (0.36%) FortiGate
Vendors
1 419 (30.58%) Microsoft
2 324 (23.65%) ServiceNow
3 122 (8.91%) VMware
4 102 (7.45%) Cisco
5 51 (3.72%) Oracle
6 47 (3.43%) Citrix
7 33 (2.41%) Remedy
8 29 (2.12%) SAP
9 28 (2.04%) Red Hat
10 27 (1.97%) Palo Alto
10 27 (1.97%) SolarWinds
11 26 (1.90%) IBM
11 26 (1.90%) Splunk
12 24 (1.75%) Apple
12 24 (1.75%) BMC
12 24 (1.75%) HP
13 22 (1.61%) Google
14 19 (1.39%) Juniper
15 17 (1.24%) Dell
16 16 (1.17%) CheckPoint