Period
to 22 October 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 22 October 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 40 42 37
Rank change year-on-year +2 -5 -14
Contract jobs citing ITIL 4,543 5,518 5,387
As % of all contract IT jobs advertised in the UK 5.36% 5.34% 5.42%
As % of the Processes & Methodologies category 6.20% 6.15% 6.29%
Number of daily rates quoted 2,732 3,512 3,500
UK median daily rate £400 £400 £386
Median daily rate % change year-on-year - +3.56% +3.00%
10th Percentile £150 £156 £150
90th Percentile £588 £575 £575
UK excluding London median daily rate £400 £375 £360
% change year-on-year +6.67% +4.17% +2.86%
Number of hourly rates quoted 322 381 349
UK median hourly rate £19.00 £16.00 £16.00
Median hourly rate % change year-on-year +18.75% - -4.48%
10th Percentile £11.25 £11.50 £10.89
90th Percentile £53.75 £40.03 £37.55
UK excluding London median hourly rate £18.00 £15.50 £15.50
% change year-on-year +16.13% - -10.17%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 73,256 89,672 85,710
As % of all contract IT jobs advertised in the UK 86.37% 86.82% 86.25%
Number of daily rates quoted 48,113 59,141 56,784
UK median daily rate £475 £452 £450
Median daily rate % change year-on-year +5.20% +0.33% +5.88%
10th Percentile £300 £300 £278
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,288 2,425 2,056
UK median hourly rate £24.00 £20.60 £24.66
Median hourly rate % change year-on-year +16.50% -16.46% +9.60%
10th Percentile £11.87 £11.18 £11.25
90th Percentile £53.23 £50.00 £50.00
UK excluding London median hourly rate £22.93 £20.08 £25.00
% change year-on-year +14.22% -19.70% +9.06%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 22 October 2019.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 22 October 2019.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 4,182 £410 +2.50% 1,171
UK excluding London +4 3,014 £400 +6.67% 934
London +3 1,429 £434 -3.61% 300
South East +5 1,032 £400 +3.90% 285
North of England +11 630 £350 -6.67% 231
South West +13 480 £425 +6.25% 113
North West +6 364 £335 -6.94% 121
Midlands -7 364 £413 +6.11% 150
West Midlands -10 242 £440 +12.82% 97
East of England -14 233 £410 +15.09% 92
Scotland +7 210 £368 +5.00% 36
Yorkshire +13 199 £350 -12.50% 79
East Midlands +1 121 £350 - 52
North East -4 68 £375 -2.60% 31
Wales +6 63 £400 +23.08% 23
Northern Ireland +7 12 £170 -38.18% 4
Channel Islands - 4 £600 -

For the 6 months to 22 October 2019, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,556 (34.25%) Windows
2 1,255 (27.62%) Microsoft
3 1,199 (26.39%) Service Management
4 1,012 (22.28%) Active Directory
5 788 (17.35%) Finance
6 705 (15.52%) Security Cleared
7 703 (15.47%) Agile Software Development
8 690 (15.19%) Office 365
9 686 (15.10%) ITSM
10 639 (14.07%) Windows 10
11 609 (13.41%) Service Delivery
12 566 (12.46%) Microsoft Office
13 532 (11.71%) Windows 7
14 524 (11.53%) VMware
15 507 (11.16%) ITIL Certification
16 492 (10.83%) Change Management
17 489 (10.76%) ITIL V3
18 478 (10.52%) Windows Server
19 466 (10.26%) Cisco
20 459 (10.10%) SC Cleared
21 445 (9.80%) SLA
22 436 (9.60%) SCCM
23 433 (9.53%) Project Management
23 433 (9.53%) Problem-Solving
24 428 (9.42%) Azure
25 425 (9.36%) ServiceNow
26 415 (9.13%) Incident Management
27 412 (9.07%) Linux
28 407 (8.96%) PRINCE2
29 400 (8.80%) Analytical Skills

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 228 (5.02%) MS Exchange
2 222 (4.89%) SharePoint
3 159 (3.50%) Skype for Business
4 93 (2.05%) Confluence
5 82 (1.80%) IIS
6 64 (1.41%) Exchange Server 2010
7 32 (0.70%) Exchange Server 2013
8 27 (0.59%) Apache
9 24 (0.53%) IBM Notes
10 22 (0.48%) SharePoint 2013
10 22 (0.48%) Tomcat
11 21 (0.46%) CMS
12 17 (0.37%) WebSphere
13 14 (0.31%) Apache Spark
14 12 (0.26%) Exchange Server 2007
15 11 (0.24%) BizTalk Server
15 11 (0.24%) Blackberry Enterprise Server
15 11 (0.24%) OpenStack
15 11 (0.24%) SharePoint 2010
16 10 (0.22%) Exchange Server 2003
Applications
1 566 (12.46%) Microsoft Office
2 170 (3.74%) Microsoft Excel
3 95 (2.09%) Microsoft PowerPoint
4 52 (1.14%) MS Visio
5 48 (1.06%) Microsoft Project
6 7 (0.15%) Spreadsheet
7 5 (0.11%) Acrobat
7 5 (0.11%) AutoCAD
8 3 (0.066%) Adobe Creative Suite
8 3 (0.066%) SPSS
9 2 (0.044%) Chatbot
9 2 (0.044%) InVision
9 2 (0.044%) Sketch
10 1 (0.022%) Abaqus
10 1 (0.022%) S-PLUS
10 1 (0.022%) Stata
Business Applications
1 68 (1.50%) Remedy ITSM
2 46 (1.01%) Dynamics CRM
3 24 (0.53%) Elite 3E
3 24 (0.53%) SAP HCM
4 12 (0.26%) Oracle EBS
4 12 (0.26%) SAP S/4HANA
5 11 (0.24%) Unit4 Business World
6 9 (0.20%) Payment Gateway
6 9 (0.20%) Sparx Enterprise Architect
7 8 (0.18%) SAP HR
8 7 (0.15%) assyst
8 7 (0.15%) Oracle Retail
9 6 (0.13%) Misys Opics
9 6 (0.13%) Oracle Applications
9 6 (0.13%) Oracle EBS R12
10 5 (0.11%) Dynamics GP
10 5 (0.11%) Oracle General Ledger
10 5 (0.11%) SAP CO
10 5 (0.11%) SAP FI
10 5 (0.11%) SAP FI/CO
Cloud Services
1 690 (15.19%) Office 365
2 428 (9.42%) Azure
3 223 (4.91%) AWS
4 96 (2.11%) SaaS
5 66 (1.45%) OneDrive
5 66 (1.45%) PaaS
6 63 (1.39%) IaaS
7 54 (1.19%) Power Platform
8 45 (0.99%) Azure Active Directory
9 41 (0.90%) Dynamics 365
10 36 (0.79%) Datadog
11 32 (0.70%) AWS CloudFormation
12 31 (0.68%) Amazon CloudWatch
13 25 (0.55%) Cloud Computing
13 25 (0.55%) Trello
14 24 (0.53%) SuccessFactors
15 22 (0.48%) GCP
16 20 (0.44%) G Suite
17 18 (0.40%) GitHub
18 16 (0.35%) OpenShift
Communications & Networking
1 348 (7.66%) Firewall
2 324 (7.13%) DNS
3 289 (6.36%) DHCP
4 278 (6.12%) LAN
5 258 (5.68%) WAN
6 230 (5.06%) TCP/IP
7 203 (4.47%) Skype
8 180 (3.96%) VPN
9 128 (2.82%) Wireless
10 125 (2.75%) VoIP
11 118 (2.60%) SAN
12 95 (2.09%) Network Security
13 93 (2.05%) Internet
14 80 (1.76%) Cisco ASA
15 78 (1.72%) BGP
16 75 (1.65%) Cisco IOS
17 65 (1.43%) Unified Communications
18 58 (1.28%) OSPF
19 56 (1.23%) VLAN
20 55 (1.21%) Wi-Fi
Database & Business Intelligence
1 229 (5.04%) SQL Server
2 76 (1.67%) Big Data
3 60 (1.32%) SQL Server Integration Services
4 56 (1.23%) MySQL
5 55 (1.21%) Oracle Database
5 55 (1.21%) SQL Server Reporting Services
6 50 (1.10%) Power BI
7 49 (1.08%) Relational Database
8 38 (0.84%) Data Warehouse
9 36 (0.79%) DB2
10 29 (0.64%) PostgreSQL
11 24 (0.53%) SQL Server 2016
12 23 (0.51%) SQL Server 2008
12 23 (0.51%) SQL Server 2012
13 21 (0.46%) Crystal Reports
13 21 (0.46%) Data Lake
13 21 (0.46%) Oracle Database 12c
14 19 (0.42%) Hadoop
15 16 (0.35%) BusinessObjects
15 16 (0.35%) RDBMS
Development Applications
1 204 (4.49%) JIRA
2 96 (2.11%) Jenkins
3 94 (2.07%) Git (software)
4 52 (1.14%) MSI
5 47 (1.03%) Sonatype Nexus
6 26 (0.57%) Visual Studio Team System
7 25 (0.55%) Visual Studio
8 22 (0.48%) Team Foundation Server
9 20 (0.44%) Selenium
10 14 (0.31%) InstallShield
11 13 (0.29%) GitLab
11 13 (0.29%) Subversion
12 12 (0.26%) Bitbucket
13 10 (0.22%) AdminStudio
14 8 (0.18%) Ant
14 8 (0.18%) Gerrit
15 7 (0.15%) Oracle Forms
15 7 (0.15%) SonarQube
16 6 (0.13%) Burp Suite
16 6 (0.13%) VSS/SourceSafe
General
1 788 (17.35%) Finance
2 380 (8.36%) Public Sector
3 331 (7.29%) Telecoms
4 177 (3.90%) Banking
5 134 (2.95%) Retail
6 132 (2.91%) Legal
7 79 (1.74%) Law
8 76 (1.67%) Manufacturing
9 67 (1.47%) Marketing
10 36 (0.79%) Back Office
10 36 (0.79%) Electronics
11 33 (0.73%) Local Government
12 31 (0.68%) Investment Banking
13 28 (0.62%) Financial Institution
13 28 (0.62%) Pharmaceutical
14 27 (0.59%) Publishing
15 21 (0.46%) Billing
15 21 (0.46%) Military
15 21 (0.46%) Police
16 20 (0.44%) Advertising
Job Titles
1 865 (19.04%) Analyst
2 378 (8.32%) Service Analyst
2 378 (8.32%) Service Manager
3 323 (7.11%) Architect
4 310 (6.82%) Support Engineer
5 288 (6.34%) Service Desk Analyst
6 216 (4.75%) Support Analyst
7 198 (4.36%) Infrastructure Engineer
8 194 (4.27%) Desktop Support
9 181 (3.98%) Consultant
10 179 (3.94%) 2nd Line Support
11 171 (3.76%) Network Engineer
12 165 (3.63%) Developer
13 161 (3.54%) Project Manager
14 159 (3.50%) IT Analyst
15 151 (3.32%) Delivery Manager
16 144 (3.17%) IT Support
17 140 (3.08%) IT Manager
18 133 (2.93%) Desktop Engineer
19 124 (2.73%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 114 (2.51%) Web Services
2 95 (2.09%) XML
3 59 (1.30%) HTML
4 57 (1.25%) Middleware
5 56 (1.23%) JSON
6 42 (0.92%) .NET
7 39 (0.86%) CSS
8 38 (0.84%) LDAP
9 36 (0.79%) REST
10 27 (0.59%) Software Packaging
11 25 (0.55%) Ajax
12 21 (0.46%) AngularJS
13 19 (0.42%) SOAP
14 16 (0.35%) Node.js
15 15 (0.33%) XHTML
16 14 (0.31%) SAML
17 12 (0.26%) Kafka
18 11 (0.24%) ASP.NET
18 11 (0.24%) XML Schema
19 9 (0.20%) HTML5
Miscellaneous
1 400 (8.80%) Analytical Skills
2 321 (7.07%) Data Centre
3 229 (5.04%) Management Information System
4 179 (3.94%) Self-Motivation
5 111 (2.44%) CMDB
6 93 (2.05%) Driving Licence
7 92 (2.03%) User Experience
8 87 (1.92%) NHS
9 82 (1.80%) Blackberry
10 81 (1.78%) Clustering
11 59 (1.30%) Video Conferencing
12 54 (1.19%) Smartphone
12 54 (1.19%) Virtual Team
13 49 (1.08%) Public Cloud
14 40 (0.88%) Enterprise Software
15 33 (0.73%) iPhone
15 33 (0.73%) PMI
16 29 (0.64%) PKI
17 27 (0.59%) Replication
18 23 (0.51%) iPad
Operating Systems
1 1,556 (34.25%) Windows
2 639 (14.07%) Windows 10
3 532 (11.71%) Windows 7
4 478 (10.52%) Windows Server
5 412 (9.07%) Linux
6 249 (5.48%) Windows Server 2012
7 228 (5.02%) Windows Server 2008
8 157 (3.46%) Unix
9 133 (2.93%) Red Hat Enterprise Linux
10 101 (2.22%) Android
11 65 (1.43%) Apple iOS
12 52 (1.14%) Windows 8
13 48 (1.06%) Mac OS
13 48 (1.06%) Mac OS X
14 46 (1.01%) Windows Server 2003
15 38 (0.84%) CentOS
16 32 (0.70%) Windows XP
17 31 (0.68%) Ubuntu
18 30 (0.66%) Solaris
19 18 (0.40%) AIX
Processes & Methodologies
1 1,199 (26.39%) Service Management
2 703 (15.47%) Agile Software Development
3 686 (15.10%) ITSM
4 609 (13.41%) Service Delivery
5 492 (10.83%) Change Management
6 489 (10.76%) ITIL V3
7 433 (9.53%) Problem-Solving
7 433 (9.53%) Project Management
8 415 (9.13%) Incident Management
9 407 (8.96%) PRINCE2
10 397 (8.74%) Stakeholder Management
11 360 (7.92%) Problem Management
12 358 (7.88%) Migration
13 292 (6.43%) DevOps
14 272 (5.99%) Project Delivery
15 266 (5.86%) Infrastructure Engineering
16 258 (5.68%) Service Design
17 236 (5.19%) Configuration Management
18 205 (4.51%) Information Security
19 189 (4.16%) Continuous Improvement
Programming Languages
1 374 (8.23%) SQL
2 356 (7.84%) PowerShell
3 153 (3.37%) Python
4 111 (2.44%) Java
5 107 (2.36%) JavaScript
6 100 (2.20%) Bash Shell
7 83 (1.83%) Perl
8 79 (1.74%) C
9 64 (1.41%) Ruby
10 52 (1.14%) Shell Script
11 42 (0.92%) C#
12 40 (0.88%) VBScript
13 31 (0.68%) VB
14 26 (0.57%) T-SQL
14 26 (0.57%) VBA
15 25 (0.55%) PL/SQL
16 20 (0.44%) Korn
17 19 (0.42%) PHP
18 16 (0.35%) C++
19 13 (0.29%) RPG
Qualifications
1 705 (15.52%) Security Cleared
2 507 (11.16%) ITIL Certification
3 459 (10.10%) SC Cleared
4 379 (8.34%) Degree
5 254 (5.59%) Cisco Certification
6 247 (5.44%) Microsoft Certification
7 193 (4.25%) DV Cleared
8 160 (3.52%) CCNA
9 131 (2.88%) ITIL Foundation Certificate
10 124 (2.73%) CCNP
11 121 (2.66%) MCSE
12 95 (2.09%) CISSP
13 85 (1.87%) MCP
14 75 (1.65%) PMI Certification
15 69 (1.52%) MCSA
16 56 (1.23%) PMP
17 54 (1.19%) CISM
18 53 (1.17%) ISEB
19 47 (1.03%) VMware Certified Professional (VCP)
20 45 (0.99%) PRINCE2 Certification
Quality Assurance & Compliance
1 445 (9.80%) SLA
2 138 (3.04%) ISO/IEC 27001
3 114 (2.51%) QA
4 111 (2.44%) COBIT
5 58 (1.28%) PCI DSS
6 55 (1.21%) NIST
7 50 (1.10%) ISO/IEC 20000
8 48 (1.06%) GDPR
9 40 (0.88%) PMO
10 36 (0.79%) Sarbanes-Oxley
11 35 (0.77%) Data Quality
12 31 (0.68%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 15 (0.33%) Disclosure Scotland
14 10 (0.22%) Government Security Classifications
14 10 (0.22%) ISO/IEC 19770
15 8 (0.18%) Cyber Essentials
16 7 (0.15%) ISO 9001
16 7 (0.15%) NCSC
17 6 (0.13%) HMG Security Policy Framework
17 6 (0.13%) JSP 440
System Software
1 1,012 (22.28%) Active Directory
2 323 (7.11%) VMware Infrastructure
3 176 (3.87%) Hyper-V
4 93 (2.05%) XenApp
5 86 (1.89%) Microsoft App-V
6 84 (1.85%) VMware ESXi
7 70 (1.54%) Virtual Machines
8 66 (1.45%) vSphere
8 66 (1.45%) XenDesktop
9 52 (1.14%) Virtual Desktop
10 51 (1.12%) Docker
11 28 (0.62%) Firmware
12 27 (0.59%) BitLocker
13 25 (0.55%) DFS Replication
14 23 (0.51%) VMware NSX
15 21 (0.46%) Oracle RAC
16 18 (0.40%) Virtual Servers
17 17 (0.37%) VMware Workstation
18 15 (0.33%) Citrix Hypervisor
18 15 (0.33%) NFS
Systems Management
1 436 (9.60%) SCCM
2 90 (1.98%) Ansible
3 70 (1.54%) Opscode Chef
4 60 (1.32%) SCOM
5 47 (1.03%) WSUS
6 45 (0.99%) Terraform
7 42 (0.92%) Puppet
8 41 (0.90%) Microsoft Intune
9 39 (0.86%) Single Sign-On
10 38 (0.84%) vCenter Server
11 32 (0.70%) Kubernetes
11 32 (0.70%) Nessus
12 31 (0.68%) SCVMM
13 29 (0.64%) AirWatch
14 28 (0.62%) Microsoft Clustering
15 24 (0.53%) Data Guard
16 23 (0.51%) Jamf Pro
16 23 (0.51%) Nagios
17 21 (0.46%) Failover Clustering
18 20 (0.44%) Systems Management Server (SMS)
Vendors
1 1,255 (27.62%) Microsoft
2 524 (11.53%) VMware
3 466 (10.26%) Cisco
4 425 (9.36%) ServiceNow
5 357 (7.86%) Citrix
6 234 (5.15%) Oracle
7 221 (4.86%) HP
8 151 (3.32%) SAP
9 141 (3.10%) Remedy
10 139 (3.06%) Dell
11 120 (2.64%) CheckPoint
12 109 (2.40%) Red Hat
13 101 (2.22%) Apple
14 86 (1.89%) IBM
15 76 (1.67%) Palo Alto
16 74 (1.63%) NetApp
17 64 (1.41%) McAfee
18 62 (1.36%) Juniper
19 60 (1.32%) F5
20 58 (1.28%) Symantec