Period
to 24 June 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 24 June 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
24 Jun 2019
Same period 2018 Same period 2017
Rank 42 41 33
Rank change year-on-year -1 -8 -10
Contract jobs citing ITIL 4,626 5,393 5,257
As % of all contract IT jobs advertised in the UK 5.09% 5.38% 5.74%
As % of the Processes & Methodologies category 5.85% 6.21% 6.71%
Number of daily rates quoted 2,798 3,367 3,256
UK median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £160 £160 £170
90th Percentile £591 £588 £575
UK excluding London median daily rate £400 £375 £375
% change year-on-year +6.67% - +7.14%
Number of hourly rates quoted 310 375 357
UK median hourly rate £18.00 £15.25 £16.00
Median hourly rate % change year-on-year +18.03% -4.69% -11.11%
10th Percentile £11.26 £11.00 £10.75
90th Percentile £43.75 £40.00 £38.00
UK excluding London median hourly rate £17.70 £15.00 £16.00
% change year-on-year +18.00% -6.25% -15.79%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 79,050 86,805 78,400
As % of all contract IT jobs advertised in the UK 86.98% 86.58% 85.58%
Number of daily rates quoted 51,957 57,236 51,265
UK median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% +2.94%
10th Percentile £305 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £420 £400
% change year-on-year +4.17% +5.00% -
Number of hourly rates quoted 2,190 2,354 2,104
UK median hourly rate £25.00 £21.51 £25.00
Median hourly rate % change year-on-year +16.21% -13.95% -
10th Percentile £11.85 £11.17 £11.48
90th Percentile £52.50 £50.00 £52.50
UK excluding London median hourly rate £24.00 £20.00 £25.00
% change year-on-year +20.00% -20.00% -7.41%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 24 June 2019.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 24 June 2019.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 24 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 4,243 £425 +3.66% 272
UK excluding London -2 2,942 £400 +6.67% 217
London -4 1,583 £450 - 72
South East +2 1,042 £408 -1.21% 60
North of England -9 587 £400 +6.67% 56
Midlands -6 393 £375 -6.25% 40
South West +3 379 £425 +16.04% 23
North West -4 311 £400 +0.63% 27
East of England -21 243 £400 +24.03% 21
West Midlands -13 242 £405 -1.22% 25
Scotland +6 218 £375 +15.38% 11
Yorkshire +5 213 £375 -6.25% 22
East Midlands +2 151 £315 -21.31% 15
Wales +3 73 £360 +10.77% 4
North East -22 70 £400 +14.29% 7
Northern Ireland +9 18 £313 +6.38% 2
Channel Islands - 2 £600 -

For the 6 months to 24 June 2019, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,485 (32.10%) Windows
2 1,194 (25.81%) Microsoft
3 1,146 (24.77%) Service Management
4 974 (21.05%) Active Directory
5 863 (18.66%) Finance
6 751 (16.23%) Agile Software Development
7 670 (14.48%) ITSM
8 578 (12.49%) Security Cleared
9 561 (12.13%) Office 365
10 548 (11.85%) ITIL Certification
11 536 (11.59%) Service Delivery
12 535 (11.57%) Microsoft Office
13 534 (11.54%) VMware
14 519 (11.22%) ITIL V3
15 503 (10.87%) Change Management
16 500 (10.81%) Windows Server
17 496 (10.72%) Windows 10
18 495 (10.70%) Cisco
19 481 (10.40%) PRINCE2
20 474 (10.25%) Project Management
21 454 (9.81%) ServiceNow
22 449 (9.71%) Microsoft Azure
23 443 (9.58%) SCCM
24 442 (9.55%) Linux
25 440 (9.51%) Incident Management
26 437 (9.45%) Analytical Skills
27 421 (9.10%) Problem-Solving
28 415 (8.97%) Stakeholder Management
29 391 (8.45%) Windows 7
30 386 (8.34%) Citrix

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 222 (4.80%) SharePoint
2 220 (4.76%) MS Exchange
3 179 (3.87%) Skype for Business
4 93 (2.01%) IIS
5 68 (1.47%) Exchange Server 2010
6 60 (1.30%) Apache
7 55 (1.19%) Confluence
8 50 (1.08%) Tomcat
9 36 (0.78%) Exchange Server 2013
10 30 (0.65%) IBM Notes
11 28 (0.61%) CMS
12 25 (0.54%) JBoss
13 22 (0.48%) WebLogic
14 20 (0.43%) SharePoint 2013
14 20 (0.43%) WebSphere
15 19 (0.41%) nginx
16 17 (0.37%) Blackberry Enterprise Server
17 16 (0.35%) BizTalk Server
18 15 (0.32%) Exchange Server 2007
19 14 (0.30%) Apache Spark
Applications
1 535 (11.57%) Microsoft Office
2 175 (3.78%) Microsoft Excel
3 124 (2.68%) Microsoft PowerPoint
4 77 (1.66%) MS Visio
5 71 (1.53%) Microsoft Project
6 6 (0.13%) Spreadsheet
7 4 (0.086%) Acrobat
8 3 (0.065%) Adobe Creative Suite
8 3 (0.065%) InfoPath
8 3 (0.065%) SPSS
9 2 (0.043%) AutoCAD
9 2 (0.043%) InVision
9 2 (0.043%) Sketch
9 2 (0.043%) Stata
10 1 (0.022%) Adobe Captivate
10 1 (0.022%) Chatbot
10 1 (0.022%) Mozilla Thunderbird
10 1 (0.022%) Photoshop
10 1 (0.022%) SketchUp
10 1 (0.022%) S-PLUS
Business Applications
1 87 (1.88%) Remedy ITSM
2 40 (0.86%) Dynamics CRM
3 21 (0.45%) Elite 3E
4 15 (0.32%) SAP BPC
5 13 (0.28%) assyst
6 9 (0.19%) Oracle Retail
7 7 (0.15%) Dynamics NAV
7 7 (0.15%) Payment Gateway
7 7 (0.15%) SAP HCM
7 7 (0.15%) SAP MM
8 6 (0.13%) OpenText VIM for SAP
8 6 (0.13%) SAP CO
8 6 (0.13%) SAP FI
8 6 (0.13%) SAP FI/CO
9 5 (0.11%) Oracle EBS
9 5 (0.11%) SAP HR
10 4 (0.086%) SAP Hybris
10 4 (0.086%) SAP S/4HANA
11 3 (0.065%) Oracle Financials
11 3 (0.065%) Remedy AR System
Cloud Services
1 561 (12.13%) Office 365
2 449 (9.71%) Microsoft Azure
3 299 (6.46%) Amazon AWS
4 113 (2.44%) PaaS
5 103 (2.23%) SaaS
6 100 (2.16%) IaaS
7 47 (1.02%) OneDrive
8 45 (0.97%) Azure Active Directory
9 38 (0.82%) Google Cloud Platform
10 35 (0.76%) Dynamics 365
11 28 (0.61%) OpenShift
12 27 (0.58%) Power Platform
13 25 (0.54%) Cloud Computing
14 24 (0.52%) Datadog
15 20 (0.43%) AWS CloudFormation
16 19 (0.41%) GitHub
17 18 (0.39%) Amazon CloudWatch
17 18 (0.39%) Serverless
18 15 (0.32%) Amazon EC2
18 15 (0.32%) Virtual Private Cloud
Communications & Networking
1 359 (7.76%) Firewall
2 309 (6.68%) DNS
3 285 (6.16%) LAN
4 278 (6.01%) WAN
5 244 (5.27%) DHCP
6 206 (4.45%) TCP/IP
7 190 (4.11%) Skype
8 183 (3.96%) VPN
9 134 (2.90%) SAN
10 111 (2.40%) Wireless
11 110 (2.38%) Internet
12 108 (2.33%) Network Security
13 91 (1.97%) Cisco ASA
14 84 (1.82%) VoIP
15 81 (1.75%) Unified Communications
16 71 (1.53%) BGP
17 67 (1.45%) Cisco Nexus
18 66 (1.43%) VLAN
19 62 (1.34%) MPLS
20 57 (1.23%) OSPF
Database & Business Intelligence
1 232 (5.02%) SQL Server
2 69 (1.49%) Oracle Database
3 68 (1.47%) Relational Database
4 66 (1.43%) Big Data
5 52 (1.12%) SQL Server Integration Services
5 52 (1.12%) SQL Server Reporting Services
6 48 (1.04%) MySQL
7 34 (0.73%) Data Warehouse
7 34 (0.73%) RDBMS
8 31 (0.67%) Oracle Database 12c
9 26 (0.56%) PostgreSQL
10 25 (0.54%) Hadoop
11 23 (0.50%) Power BI
12 22 (0.48%) SQL Server 2016
13 20 (0.43%) SQL Server 2012
14 19 (0.41%) BusinessObjects
15 18 (0.39%) DB2
16 15 (0.32%) SAP BW
16 15 (0.32%) SQL Server 2008
17 14 (0.30%) SQL Server Analysis Services
Development Applications
1 171 (3.70%) JIRA
2 125 (2.70%) Jenkins
3 105 (2.27%) Git (software)
4 56 (1.21%) MSI
5 48 (1.04%) Sonatype Nexus
6 41 (0.89%) Team Foundation Server
7 31 (0.67%) Selenium
8 30 (0.65%) Bitbucket
9 29 (0.63%) Visual Studio
10 17 (0.37%) GitLab
10 17 (0.37%) Visual Studio Team System
11 16 (0.35%) SonarQube
11 16 (0.35%) Subversion
12 13 (0.28%) Maven
13 11 (0.24%) Atlassian Bamboo
14 9 (0.19%) Ant
14 9 (0.19%) Artifactory
15 8 (0.17%) AdminStudio
15 8 (0.17%) Hudson
16 7 (0.15%) InstallShield
General
1 863 (18.66%) Finance
2 288 (6.23%) Telecoms
3 237 (5.12%) Banking
4 147 (3.18%) Retail
5 127 (2.75%) Legal
6 80 (1.73%) Law
7 55 (1.19%) Investment Banking
8 46 (0.99%) Manufacturing
9 41 (0.89%) Marketing
10 37 (0.80%) Financial Institution
11 34 (0.73%) Billing
12 28 (0.61%) Back Office
13 27 (0.58%) Front Office
14 24 (0.52%) Pharmaceutical
14 24 (0.52%) Retail Banking
15 23 (0.50%) Automotive
15 23 (0.50%) Military
16 19 (0.41%) Electronics
16 19 (0.41%) Local Government
17 15 (0.32%) Publishing
Job Titles
1 909 (19.65%) Analyst
2 398 (8.60%) Architect
3 353 (7.63%) Service Manager
4 330 (7.13%) Service Analyst
5 273 (5.90%) Support Engineer
6 239 (5.17%) Service Desk Analyst
7 237 (5.12%) Support Analyst
8 225 (4.86%) Project Manager
9 187 (4.04%) Infrastructure Engineer
10 184 (3.98%) Consultant
10 184 (3.98%) Desktop Support
11 179 (3.87%) Developer
12 168 (3.63%) IT Manager
13 165 (3.57%) 2nd Line Support
14 161 (3.48%) Delivery Manager
15 149 (3.22%) Network Engineer
16 148 (3.20%) Business Analyst
17 144 (3.11%) IT Support
18 118 (2.55%) Administrator
18 118 (2.55%) IT Analyst
Libraries, Frameworks & Software Standards
1 143 (3.09%) Web Services
2 116 (2.51%) XML
3 99 (2.14%) HTML
4 81 (1.75%) Middleware
5 75 (1.62%) .NET
6 66 (1.43%) LDAP
7 65 (1.41%) CSS
8 46 (0.99%) REST
9 36 (0.78%) Software Packaging
10 33 (0.71%) AngularJS
11 27 (0.58%) SOAP
12 24 (0.52%) Ajax
12 24 (0.52%) JSON
13 20 (0.43%) .NET Framework
13 20 (0.43%) HTML5
13 20 (0.43%) SAML
13 20 (0.43%) Twitter Bootstrap
14 17 (0.37%) J2EE
15 16 (0.35%) Node.js
16 15 (0.32%) jQuery
Miscellaneous
1 437 (9.45%) Analytical Skills
2 332 (7.18%) Data Centre
3 250 (5.40%) Management Information System
4 173 (3.74%) Self-Motivation
5 124 (2.68%) CMDB
6 101 (2.18%) User Experience
7 90 (1.95%) Clustering
8 77 (1.66%) Blackberry
9 74 (1.60%) NHS
10 73 (1.58%) Driving Licence
11 72 (1.56%) Public Cloud
12 63 (1.36%) Video Conferencing
13 56 (1.21%) Enterprise Software
14 44 (0.95%) Mainframe
14 44 (0.95%) Smartphone
15 40 (0.86%) PMI
16 39 (0.84%) PKI
16 39 (0.84%) Virtual Team
17 35 (0.76%) Private Cloud
18 34 (0.73%) Fat Client
Operating Systems
1 1,485 (32.10%) Windows
2 500 (10.81%) Windows Server
3 496 (10.72%) Windows 10
4 442 (9.55%) Linux
5 391 (8.45%) Windows 7
6 246 (5.32%) Windows Server 2012
7 204 (4.41%) Unix
8 201 (4.35%) Windows Server 2008
9 118 (2.55%) Red Hat Enterprise Linux
10 92 (1.99%) Android
11 62 (1.34%) Apple iOS
12 58 (1.25%) Windows Server 2003
13 48 (1.04%) Solaris
14 45 (0.97%) Windows 8
15 44 (0.95%) AIX
16 35 (0.76%) Mac OS
17 27 (0.58%) Windows XP
18 24 (0.52%) Mac OS X
19 23 (0.50%) Ubuntu
20 11 (0.24%) CentOS
Processes & Methodologies
1 1,146 (24.77%) Service Management
2 751 (16.23%) Agile Software Development
3 670 (14.48%) ITSM
4 536 (11.59%) Service Delivery
5 519 (11.22%) ITIL V3
6 503 (10.87%) Change Management
7 481 (10.40%) PRINCE2
8 474 (10.25%) Project Management
9 440 (9.51%) Incident Management
10 421 (9.10%) Problem-Solving
11 415 (8.97%) Stakeholder Management
12 367 (7.93%) Problem Management
13 362 (7.83%) DevOps
14 344 (7.44%) Migration
15 278 (6.01%) Service Design
16 248 (5.36%) Infrastructure Engineering
17 246 (5.32%) Configuration Management
18 211 (4.56%) Continuous Improvement
19 199 (4.30%) Information Security
20 176 (3.80%) TOGAF
Programming Languages
1 358 (7.74%) SQL
2 357 (7.72%) PowerShell
3 143 (3.09%) Python
4 128 (2.77%) JavaScript
5 127 (2.75%) Java
6 80 (1.73%) Perl
7 73 (1.58%) C#
8 69 (1.49%) C
9 53 (1.15%) Bash Shell
10 52 (1.12%) Shell Script
11 43 (0.93%) VB
12 40 (0.86%) VBScript
13 33 (0.71%) Ruby
14 23 (0.50%) T-SQL
15 21 (0.45%) PL/SQL
16 19 (0.41%) PHP
17 14 (0.30%) ABAP
18 11 (0.24%) Natural
19 8 (0.17%) Scala
20 6 (0.13%) Go
Qualifications
1 578 (12.49%) Security Cleared
2 548 (11.85%) ITIL Certification
3 378 (8.17%) SC Cleared
4 375 (8.11%) Degree
5 303 (6.55%) Cisco Certification
6 282 (6.10%) Microsoft Certification
7 189 (4.09%) CCNA
8 173 (3.74%) MCSE
9 161 (3.48%) DV Cleared
10 152 (3.29%) ITIL Foundation Certificate
11 145 (3.13%) CCNP
12 102 (2.20%) MCSA
13 98 (2.12%) CISSP
14 72 (1.56%) MCP
14 72 (1.56%) PMI Certification
15 64 (1.38%) ISEB
16 60 (1.30%) PRINCE2 Practitioner
17 53 (1.15%) PMP
18 49 (1.06%) PRINCE2 Certification
19 48 (1.04%) ISTQB
Quality Assurance & Compliance
1 350 (7.57%) SLA
2 125 (2.70%) ISO/IEC 27001
3 110 (2.38%) COBIT
4 97 (2.10%) QA
5 63 (1.36%) PCI DSS
6 60 (1.30%) GDPR
7 55 (1.19%) PMO
8 45 (0.97%) NIST
9 40 (0.86%) Sarbanes-Oxley
10 34 (0.73%) ISO/IEC 20000
11 17 (0.37%) Data Quality
12 14 (0.30%) ISO 9001
13 12 (0.26%) Disclosure Scotland
13 12 (0.26%) HL7
13 12 (0.26%) HMG Security Policy Framework
13 12 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 11 (0.24%) Cyber Essentials
15 9 (0.19%) ISO 22301
15 9 (0.19%) ISO 31000
15 9 (0.19%) JSP 440
System Software
1 974 (21.05%) Active Directory
2 323 (6.98%) VMware Infrastructure
3 200 (4.32%) Hyper-V
4 119 (2.57%) XenApp
5 106 (2.29%) VMware ESXi
6 101 (2.18%) Microsoft App-V
7 92 (1.99%) XenDesktop
8 84 (1.82%) Docker
8 84 (1.82%) Virtual Machines
9 74 (1.60%) vSphere
10 52 (1.12%) Virtual Desktop
11 41 (0.89%) Virtual Servers
12 30 (0.65%) Oracle RAC
13 23 (0.50%) BitLocker
13 23 (0.50%) Firmware
14 20 (0.43%) Citrix Hypervisor
15 19 (0.41%) Microsoft Virtual Server
16 14 (0.30%) KVM
17 13 (0.28%) DFS Replication
17 13 (0.28%) VMware Workstation
Systems Management
1 443 (9.58%) SCCM
2 119 (2.57%) Ansible
3 99 (2.14%) SCOM
4 96 (2.08%) Puppet
5 80 (1.73%) Opscode Chef
6 69 (1.49%) Single Sign-On
7 44 (0.95%) Kubernetes
7 44 (0.95%) Terraform
7 44 (0.95%) WSUS
8 41 (0.89%) SCVMM
9 40 (0.86%) Microsoft Intune
10 38 (0.82%) Microsoft Clustering
11 32 (0.69%) Systems Management Server (SMS)
12 28 (0.61%) vCenter Server
13 25 (0.54%) AirWatch
13 25 (0.54%) Data Guard
13 25 (0.54%) Nagios
14 23 (0.50%) Cisco CUCM
14 23 (0.50%) Norton AntiVirus
15 21 (0.45%) Microsoft Data Protection Manager
Vendors
1 1,194 (25.81%) Microsoft
2 534 (11.54%) VMware
3 495 (10.70%) Cisco
4 454 (9.81%) ServiceNow
5 386 (8.34%) Citrix
6 262 (5.66%) Oracle
7 161 (3.48%) HP
8 145 (3.13%) Remedy
9 141 (3.05%) CheckPoint
10 126 (2.72%) Red Hat
11 105 (2.27%) SAP
12 98 (2.12%) F5
13 89 (1.92%) Dell
14 88 (1.90%) IBM
15 84 (1.82%) BMC
16 75 (1.62%) NetApp
17 73 (1.58%) EMC
18 70 (1.51%) Apple
19 64 (1.38%) Splunk
20 61 (1.32%) Palo Alto