Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 36 25 24
Rank change year-on-year -11 -1 0
Contract jobs citing ITIL 5581 6988 7612
As % of all contract IT jobs advertised in the UK 5.50% 6.66% 6.64%
As % of the Processes & Methodologies category 6.51% 7.94% 8.12%
Number of daily rates quoted 3674 4417 4481
UK median daily rate £377 £375 £375
Median daily rate % change year-on-year +0.60% - +2.74%
10th Percentile £148 £179 £173
90th Percentile £575 £550 £550
UK excluding London median daily rate £360 £350 £363
% change year-on-year +2.86% -3.45% +3.57%
Number of hourly rates quoted 345 415 553
UK median hourly rate £15.00 £16.50 £16.50
Median hourly rate % change year-on-year -9.09% - +10.00%
10th Percentile £10.65 £10.83 £10.50
90th Percentile £35.60 £38.85 £37.50
UK excluding London median hourly rate £14.50 £16.50 £16.50
% change year-on-year -12.12% - +4.90%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85705 87976 93705
As % of all contract IT jobs advertised in the UK 84.52% 83.91% 81.76%
Number of daily rates quoted 57093 58207 60721
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £630 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2022 2335 2744
UK median hourly rate £23.32 £24.00 £22.50
Median hourly rate % change year-on-year -2.83% +6.67% +18.42%
10th Percentile £11.35 £11.32 £11.50
90th Percentile £49.75 £48.75 £47.71
UK excluding London median hourly rate £24.00 £24.37 £23.75
% change year-on-year -1.50% +2.59% +18.75%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 19 November 2017.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 19 November 2017.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 5135 £388 +3.33% 439
UK excluding London -6 3577 £360 +2.86% 317
London -18 1919 £425 -2.86% 150
South East -3 1240 £384 +2.82% 87
North of England -11 740 £350 +2.94% 76
Midlands +2 570 £325 -9.72% 61
North West +1 412 £400 +6.67% 40
East of England -1 355 £348 -4.79% 36
South West -10 307 £400 +23.08% 29
West Midlands -4 286 £325 -3.70% 41
East Midlands +8 280 £325 -16.61% 20
Scotland -13 243 £355 +9.23% 15
Yorkshire -13 201 £325 +1.56% 30
North East -7 131 £325 -0.15% 6
Wales +9 113 £207 -33.92% 14
Northern Ireland -50 19 £380 +117.14%
Channel Islands +3 1 £500 -

For the 6 months to 19 November 2017, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITIL.

1 1749 (31.34%) Windows
2 1462 (26.20%) Service Management
3 1350 (24.19%) Microsoft
4 1232 (22.07%) Active Directory
5 973 (17.43%) Finance
6 761 (13.64%) Project Management
7 758 (13.58%) Service Delivery
8 738 (13.22%) Security Cleared
9 704 (12.61%) PRINCE2
10 695 (12.45%) ITIL V3
11 684 (12.26%) ITSM
12 669 (11.99%) Agile Software Development
13 664 (11.90%) Change Management
14 662 (11.86%) Microsoft Office
15 644 (11.54%) ITIL Certification
16 602 (10.79%) Windows Server
17 600 (10.75%) Cisco
18 581 (10.41%) VMware
19 551 (9.87%) SLA
20 534 (9.57%) Analytical Skills
21 533 (9.55%) SC Cleared
22 511 (9.16%) Linux
23 510 (9.14%) Degree
24 505 (9.05%) SQL
25 500 (8.96%) Office 365
26 472 (8.46%) Stakeholder Management
27 471 (8.44%) Windows 7
28 458 (8.21%) Incident Management
29 436 (7.81%) Microsoft Certification
30 427 (7.65%) ServiceNow

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 319 (5.72%) MS Exchange
2 217 (3.89%) SharePoint
3 155 (2.78%) IIS
4 145 (2.60%) Skype for Business
5 119 (2.13%) Exchange Server 2010
6 108 (1.94%) Apache
7 91 (1.63%) Tomcat
8 77 (1.38%) JBoss
9 60 (1.08%) WebLogic
10 58 (1.04%) Confluence
11 53 (0.95%) CMS
11 53 (0.95%) WebSphere
12 48 (0.86%) Blackberry Enterprise Server
12 48 (0.86%) Exchange Server 2007
13 43 (0.77%) Exchange Server 2013
14 36 (0.65%) BizTalk Server
15 35 (0.63%) SharePoint 2013
16 32 (0.57%) iPlanet
17 30 (0.54%) Oracle Application Server
18 23 (0.41%) IBM Notes
Applications
1 662 (11.86%) Microsoft Office
2 182 (3.26%) Microsoft Excel
3 114 (2.04%) Microsoft PowerPoint
4 103 (1.85%) MS Visio
5 98 (1.76%) Microsoft Project
6 7 (0.13%) AutoCAD
6 7 (0.13%) Spreadsheet
7 5 (0.090%) InfoPath
8 3 (0.054%) Stata
9 1 (0.018%) Acrobat
9 1 (0.018%) Revit
9 1 (0.018%) S-PLUS
Business Applications
1 107 (1.92%) Remedy ITSM
2 34 (0.61%) Dynamics CRM
3 23 (0.41%) Oracle EBS
4 22 (0.39%) Oracle EBS R12
5 17 (0.30%) Unit4 Business World
6 14 (0.25%) Maximo
7 13 (0.23%) Oracle Procure-to-Pay
7 13 (0.23%) SAP GRC
7 13 (0.23%) SAP MM
8 12 (0.22%) Oracle Applications
9 11 (0.20%) Oracle Retail
10 10 (0.18%) SAP FSCM
11 8 (0.14%) Payment Gateway
11 8 (0.14%) SAP Oil and Gas
12 7 (0.13%) Oracle Financials
13 6 (0.11%) Dynamics GP
13 6 (0.11%) Dynamics NAV
13 6 (0.11%) Oracle Payables
14 5 (0.090%) SAP ERP
14 5 (0.090%) SAP FI
Cloud Services
1 500 (8.96%) Office 365
2 246 (4.41%) Microsoft Azure
3 185 (3.31%) Amazon AWS
4 108 (1.94%) SaaS
5 62 (1.11%) PaaS
6 48 (0.86%) Cloud Computing
7 46 (0.82%) IaaS
8 36 (0.65%) Azure Active Directory
9 19 (0.34%) GitHub
10 16 (0.29%) OneDrive
11 12 (0.22%) Mimecast
11 12 (0.22%) Yammer
12 9 (0.16%) Dynamics 365
13 8 (0.14%) G Suite
14 7 (0.13%) Slack
15 6 (0.11%) Akamai
16 5 (0.090%) Google Cloud Platform
17 4 (0.072%) Amazon CloudWatch
17 4 (0.072%) Amazon S3
17 4 (0.072%) npm
Communications & Networking
1 422 (7.56%) Firewall
2 353 (6.33%) DNS
3 338 (6.06%) WAN
4 316 (5.66%) LAN
5 278 (4.98%) TCP/IP
6 247 (4.43%) DHCP
7 211 (3.78%) SAN
8 207 (3.71%) VPN
9 139 (2.49%) Network Security
10 128 (2.29%) Wireless
11 122 (2.19%) Internet
12 99 (1.77%) Skype
13 95 (1.70%) VoIP
14 83 (1.49%) LDAP
15 79 (1.42%) Cisco ASA
16 74 (1.33%) Unified Communications
17 65 (1.16%) MPLS
17 65 (1.16%) NAS
17 65 (1.16%) SSL
18 64 (1.15%) VLAN
Database & Business Intelligence
1 313 (5.61%) SQL Server
2 82 (1.47%) Relational Database
3 68 (1.22%) Oracle Database
4 54 (0.97%) Data Warehouse
4 54 (0.97%) SQL Server Integration Services
5 39 (0.70%) Hadoop
5 39 (0.70%) MySQL
6 37 (0.66%) RDBMS
6 37 (0.66%) SQL Server 2008
7 33 (0.59%) Big Data
7 33 (0.59%) SQL Server 2012
8 30 (0.54%) DB2
9 28 (0.50%) Oracle Reports
9 28 (0.50%) SQL Server Reporting Services
10 26 (0.47%) MongoDB
11 24 (0.43%) SQL Server 2016
12 23 (0.41%) SQL Server 2014
13 18 (0.32%) Star Schema
14 17 (0.30%) BusinessObjects
14 17 (0.30%) PostgreSQL
Development Applications
1 128 (2.29%) JIRA
2 61 (1.09%) Git (software)
3 50 (0.90%) Jenkins
4 31 (0.56%) Maven
5 27 (0.48%) Subversion
6 25 (0.45%) Visual Studio
7 24 (0.43%) JMeter
8 23 (0.41%) Selenium
8 23 (0.41%) Team Foundation Server
9 20 (0.36%) SoapUI
10 18 (0.32%) TeamCity
11 17 (0.30%) Bitbucket
12 15 (0.27%) HP UFT
13 13 (0.23%) Visual Studio Team System
14 12 (0.22%) Cucumber
14 12 (0.22%) Oracle Forms
14 12 (0.22%) Toad
15 11 (0.20%) MSI
15 11 (0.20%) Octopus Deploy
16 10 (0.18%) Ant
General
1 973 (17.43%) Finance
2 325 (5.82%) Banking
3 308 (5.52%) Telecoms
4 207 (3.71%) Retail
5 92 (1.65%) Legal
6 84 (1.51%) Investment Banking
7 73 (1.31%) Manufacturing
8 62 (1.11%) Law
9 50 (0.90%) Automotive
10 48 (0.86%) Marketing
11 42 (0.75%) Publishing
12 40 (0.72%) Advertising
13 38 (0.68%) Back Office
14 37 (0.66%) Pharmaceutical
15 34 (0.61%) Front Office
16 33 (0.59%) Billing
17 26 (0.47%) Electronics
17 26 (0.47%) International Banking
18 24 (0.43%) Local Government
19 23 (0.41%) Financial Institution
Job Titles
1 1299 (23.28%) Analyst
2 517 (9.26%) Service Manager
3 483 (8.65%) Service Analyst
4 397 (7.11%) Architect
5 390 (6.99%) Service Desk Analyst
6 331 (5.93%) Support Engineer
7 319 (5.72%) Project Manager
8 303 (5.43%) Support Analyst
9 237 (4.25%) Desktop Support
10 218 (3.91%) Consultant
11 207 (3.71%) 2nd Line Support
12 199 (3.57%) Developer
13 187 (3.35%) Business Analyst
13 187 (3.35%) IT Manager
14 185 (3.31%) Administrator
15 183 (3.28%) Delivery Manager
16 169 (3.03%) IT Support
16 169 (3.03%) ITIL Manager
17 166 (2.97%) Infrastructure Engineer
18 165 (2.96%) Network Engineer
Libraries, Frameworks & Software Standards
1 202 (3.62%) Web Services
2 134 (2.40%) XML
3 127 (2.28%) HTML
4 113 (2.02%) .NET
5 88 (1.58%) CSS
6 84 (1.51%) SOAP
7 82 (1.47%) REST
8 81 (1.45%) Middleware
9 54 (0.97%) J2EE
10 49 (0.88%) AngularJS
11 37 (0.66%) JSON
12 33 (0.59%) Ajax
13 28 (0.50%) ASP.NET
13 28 (0.50%) RESTful
14 27 (0.48%) XSLT
15 23 (0.41%) IBM Integration Bus
16 22 (0.39%) XHTML
17 21 (0.38%) HTML5
18 20 (0.36%) Twitter Bootstrap
19 19 (0.34%) Spring
Miscellaneous
1 534 (9.57%) Analytical Skills
2 389 (6.97%) Management Information System
3 331 (5.93%) Data Centre
4 178 (3.19%) CMDB
5 142 (2.54%) Computer Science
6 137 (2.45%) Blackberry
7 104 (1.86%) NHS
8 101 (1.81%) Clustering
9 79 (1.42%) Replication
10 74 (1.33%) Virtual Team
11 69 (1.24%) User Experience
12 58 (1.04%) Video Conferencing
13 57 (1.02%) Driving Licence
14 54 (0.97%) iPhone
15 52 (0.93%) Public Cloud
16 51 (0.91%) PKI
17 48 (0.86%) iPad
18 46 (0.82%) Enterprise Software
19 39 (0.70%) PMI
20 34 (0.61%) CESG
Operating Systems
1 1749 (31.34%) Windows
2 602 (10.79%) Windows Server
3 511 (9.16%) Linux
4 471 (8.44%) Windows 7
5 342 (6.13%) Unix
6 277 (4.96%) Windows 10
7 251 (4.50%) Windows Server 2012
8 250 (4.48%) Windows Server 2008
9 104 (1.86%) Solaris
10 93 (1.67%) AIX
11 92 (1.65%) Red Hat Enterprise Linux
12 91 (1.63%) Windows Server 2003
13 87 (1.56%) Windows XP
14 70 (1.25%) Windows 8
15 68 (1.22%) Android
16 67 (1.20%) Apple iOS
17 44 (0.79%) SUSE
18 39 (0.70%) Mac OS X
19 34 (0.61%) HPUX
20 28 (0.50%) Windows Vista
Processes & Methodologies
1 1462 (26.20%) Service Management
2 761 (13.64%) Project Management
3 758 (13.58%) Service Delivery
4 704 (12.61%) PRINCE2
5 695 (12.45%) ITIL V3
6 684 (12.26%) ITSM
7 669 (11.99%) Agile Software Development
8 664 (11.90%) Change Management
9 472 (8.46%) Stakeholder Management
10 458 (8.21%) Incident Management
11 395 (7.08%) Problem Management
12 315 (5.64%) Migration
13 313 (5.61%) Service Design
14 294 (5.27%) Configuration Management
15 241 (4.32%) Release Management
16 225 (4.03%) Continuous Improvement
17 204 (3.66%) DevOps
18 199 (3.57%) Asset Management
19 194 (3.48%) SDLC
20 187 (3.35%) Disaster Recovery
Programming Languages
1 505 (9.05%) SQL
2 278 (4.98%) PowerShell
3 204 (3.66%) Java
4 165 (2.96%) Python
5 158 (2.83%) JavaScript
6 137 (2.45%) Perl
7 113 (2.02%) Shell Script
8 87 (1.56%) C
9 66 (1.18%) Bash Shell
10 60 (1.08%) Korn
11 56 (1.00%) T-SQL
12 48 (0.86%) C#
13 46 (0.82%) VBScript
14 44 (0.79%) C++
15 42 (0.75%) Ruby
16 41 (0.73%) PHP
17 40 (0.72%) VB
18 38 (0.68%) PL/SQL
19 23 (0.41%) C-shell
20 18 (0.32%) VBA
Qualifications
1 738 (13.22%) Security Cleared
2 644 (11.54%) ITIL Certification
3 533 (9.55%) SC Cleared
4 510 (9.14%) Degree
5 436 (7.81%) Microsoft Certification
6 300 (5.38%) Cisco Certification
7 249 (4.46%) MCSE
8 178 (3.19%) DV Cleared
9 175 (3.14%) ITIL Foundation Certificate
10 166 (2.97%) CCNA
11 159 (2.85%) CISSP
12 145 (2.60%) CCNP
13 115 (2.06%) MCSA
14 111 (1.99%) MCP
15 100 (1.79%) PMP
16 97 (1.74%) PRINCE2 Certification
17 96 (1.72%) PMI Certification
18 81 (1.45%) CISM
19 77 (1.38%) ISEB
20 74 (1.33%) CCIE
Quality Assurance & Compliance
1 551 (9.87%) SLA
2 174 (3.12%) ISO/IEC 27001
3 167 (2.99%) QA
4 125 (2.24%) COBIT
5 89 (1.59%) ISO/IEC 20000
6 82 (1.47%) PMO
7 64 (1.15%) ISO 9001
7 64 (1.15%) PCI DSS
8 52 (0.93%) Disclosure Scotland
9 46 (0.82%) Sarbanes-Oxley
10 40 (0.72%) GDPR
11 31 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 26 (0.47%) Data Quality
13 15 (0.27%) ISO 22301
14 13 (0.23%) Cyber Essentials
15 12 (0.22%) HL7
16 6 (0.11%) GxP
17 5 (0.090%) HMG Infosec
17 5 (0.090%) WCAG
18 4 (0.072%) RMADS
System Software
1 1232 (22.07%) Active Directory
2 329 (5.90%) VMware Infrastructure
3 178 (3.19%) Hyper-V
4 99 (1.77%) vSphere
5 98 (1.76%) XenApp
6 63 (1.13%) Docker
6 63 (1.13%) VMware ESXi
7 53 (0.95%) Microsoft App-V
8 32 (0.57%) Virtual Desktop
9 31 (0.56%) Terminal Services
10 28 (0.50%) BitLocker
10 28 (0.50%) XenDesktop
11 26 (0.47%) Virtual Machines
12 24 (0.43%) Samba
13 23 (0.41%) Firmware
14 21 (0.38%) Oracle RAC
15 16 (0.29%) KVM
16 14 (0.25%) VMware Workstation
16 14 (0.25%) XenServer
17 13 (0.23%) Veritas Volume Manager
Systems Management
1 398 (7.13%) SCCM
2 143 (2.56%) SCOM
3 75 (1.34%) NetBackup
4 68 (1.22%) Ansible
5 55 (0.99%) Puppet
6 44 (0.79%) WSUS
7 38 (0.68%) Backup Exec
7 38 (0.68%) Opscode Chef
8 37 (0.66%) HP Quality Center
8 37 (0.66%) Systems Management Server (SMS)
9 36 (0.65%) Tivoli Storage Manager
10 35 (0.63%) AirWatch
11 34 (0.61%) FortiGate
11 34 (0.61%) Nagios
12 30 (0.54%) ITRS Geneos
12 30 (0.54%) McAfee ePO
13 29 (0.52%) HP Data Protector
13 29 (0.52%) Symantec Enterprise Vault
14 27 (0.48%) DameWare
15 25 (0.45%) Data Guard
Vendors
1 1350 (24.19%) Microsoft
2 600 (10.75%) Cisco
3 581 (10.41%) VMware
4 427 (7.65%) ServiceNow
5 406 (7.27%) Citrix
6 350 (6.27%) Oracle
7 345 (6.18%) HP
8 199 (3.57%) SAP
9 167 (2.99%) IBM
10 164 (2.94%) Remedy
11 122 (2.19%) Red Hat
12 121 (2.17%) F5
13 115 (2.06%) CheckPoint
14 106 (1.90%) BMC
15 101 (1.81%) Juniper
16 98 (1.76%) NetApp
17 95 (1.70%) Apple
18 87 (1.56%) EMC
18 87 (1.56%) SolarWinds
19 85 (1.52%) Splunk