Period
to 21 January 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 43 39 27
Rank change year-on-year -4 -12 -3
Contract jobs citing ITIL 5,152 5,277 6,040
As % of all contract IT jobs advertised in the UK 5.21% 5.34% 6.29%
As % of the Processes & Methodologies category 5.99% 6.22% 7.39%
Number of daily rates quoted 3,300 3,420 3,799
UK median daily rate £400 £379 £390
Median daily rate % change year-on-year +5.68% -2.95% +4.00%
10th Percentile £156 £150 £178
90th Percentile £575 £575 £575
UK excluding London median daily rate £375 £366 £371
% change year-on-year +2.39% -1.28% +0.27%
Number of hourly rates quoted 297 328 337
UK median hourly rate £17.25 £15.00 £15.26
Median hourly rate % change year-on-year +15.00% -1.70% -7.52%
10th Percentile £11.50 £10.50 £10.58
90th Percentile £36.90 £40.00 £40.00
UK excluding London median hourly rate £17.13 £15.00 £15.25
% change year-on-year +14.17% -1.64% -10.29%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,951 84,789 81,787
As % of all contract IT jobs advertised in the UK 86.98% 85.86% 85.15%
Number of daily rates quoted 56,761 56,693 54,034
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £300 £281 £263
90th Percentile £650 £638 £613
UK excluding London median daily rate £425 £408 £400
% change year-on-year +4.29% +1.88% +3.23%
Number of hourly rates quoted 2,167 2,007 2,375
UK median hourly rate £23.49 £23.08 £23.28
Median hourly rate % change year-on-year +1.80% -0.86% +1.20%
10th Percentile £11.31 £11.25 £11.06
90th Percentile £50.00 £49.75 £48.75
UK excluding London median hourly rate £22.37 £24.00 £22.50
% change year-on-year -6.81% +6.67% -10.00%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 21 January 2019.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 21 January 2019.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 4,740 £400 +3.23% 1,135
UK excluding London -7 3,187 £375 +2.39% 866
London +4 1,858 £450 +5.88% 327
South East -6 1,043 £380 -0.91% 234
North of England -8 712 £385 +2.67% 225
Midlands -1 493 £375 +10.70% 157
North West -3 364 £375 -6.25% 116
West Midlands -2 360 £375 +7.14% 104
South West -10 317 £410 +9.33% 96
East of England +3 308 £375 +19.05% 96
Scotland -1 236 £375 +14.68% 33
Yorkshire -1 224 £375 +7.14% 88
East Midlands -22 130 £345 +4.15% 53
North East -8 129 £389 +3.67% 21
Wales -22 80 £325 +8.33% 24
Northern Ireland +15 10 £285 -18.57%

For the 6 months to 21 January 2019, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,591 (30.88%) Windows
2 1,383 (26.84%) Microsoft
3 1,366 (26.51%) Service Management
4 1,091 (21.18%) Active Directory
5 968 (18.79%) Finance
6 947 (18.38%) Security Cleared
7 868 (16.85%) Agile Software Development
8 708 (13.74%) SC Cleared
9 701 (13.61%) ITIL V3
10 686 (13.32%) ITSM
11 652 (12.66%) Service Delivery
12 627 (12.17%) Microsoft Office
13 611 (11.86%) Office 365
14 604 (11.72%) Problem-Solving
15 571 (11.08%) Change Management
16 566 (10.99%) Linux
17 554 (10.75%) ITIL Certification
18 553 (10.73%) VMware
19 551 (10.69%) Project Management
20 539 (10.46%) Cisco
21 508 (9.86%) Windows Server
22 490 (9.51%) Windows 10
23 476 (9.24%) SCCM
24 473 (9.18%) Microsoft Azure
25 471 (9.14%) Incident Management
26 470 (9.12%) ServiceNow
27 468 (9.08%) PRINCE2
28 463 (8.99%) Windows 7
29 462 (8.97%) Analytical Skills
30 443 (8.60%) SQL

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 268 (5.20%) MS Exchange
2 229 (4.44%) SharePoint
3 197 (3.82%) Skype for Business
4 142 (2.76%) IIS
5 127 (2.47%) Apache
6 115 (2.23%) Exchange Server 2010
7 91 (1.77%) Tomcat
8 76 (1.48%) Confluence
9 55 (1.07%) Exchange Server 2013
10 50 (0.97%) Exchange Server 2007
11 47 (0.91%) SharePoint 2013
12 39 (0.76%) Blackberry Enterprise Server
13 34 (0.66%) JBoss
14 30 (0.58%) WebSphere
15 28 (0.54%) CMS
16 25 (0.49%) IBM Notes
17 22 (0.43%) Documentum
17 22 (0.43%) nginx
18 19 (0.37%) BizTalk Server
18 19 (0.37%) Exchange Server 2003
Applications
1 627 (12.17%) Microsoft Office
2 190 (3.69%) Microsoft Excel
3 126 (2.45%) Microsoft PowerPoint
3 126 (2.45%) Microsoft Project
4 84 (1.63%) MS Visio
5 11 (0.21%) Spreadsheet
6 6 (0.12%) InfoPath
7 2 (0.039%) AutoCAD
7 2 (0.039%) SPSS
7 2 (0.039%) Windchill
8 1 (0.019%) Adobe Captivate
8 1 (0.019%) CATIA
8 1 (0.019%) Chatbot
8 1 (0.019%) Mozilla Thunderbird
8 1 (0.019%) Open Workbench
Business Applications
1 70 (1.36%) Dynamics CRM
2 69 (1.34%) Remedy ITSM
3 23 (0.45%) Dynamics AX
4 18 (0.35%) Payment Gateway
5 10 (0.19%) assyst
6 9 (0.17%) Oracle Retail
7 8 (0.16%) SAP BPC
8 7 (0.14%) Elite 3E
8 7 (0.14%) OpenText VIM for SAP
8 7 (0.14%) Salesforce.com CRM
9 5 (0.097%) Dynamics NAV
9 5 (0.097%) Oracle EBS
9 5 (0.097%) SAP GTS
10 4 (0.078%) Eikon
10 4 (0.078%) Oracle ERP
10 4 (0.078%) SAP CO
10 4 (0.078%) SAP FI
10 4 (0.078%) SAP FI/CO
10 4 (0.078%) Unit4 Business World
11 3 (0.058%) NetSuite
Cloud Services
1 611 (11.86%) Office 365
2 473 (9.18%) Microsoft Azure
3 364 (7.07%) Amazon AWS
4 138 (2.68%) IaaS
5 118 (2.29%) PaaS
6 99 (1.92%) SaaS
7 76 (1.48%) Azure Active Directory
8 61 (1.18%) Datadog
9 58 (1.13%) Dynamics 365
10 53 (1.03%) Virtual Private Cloud
11 43 (0.83%) Google Cloud Platform
12 37 (0.72%) Cloud Computing
13 33 (0.64%) OneDrive
14 24 (0.47%) GitHub
15 23 (0.45%) AWS CloudFormation
16 21 (0.41%) Amazon ELB
17 17 (0.33%) Amazon EC2
17 17 (0.33%) Amazon S3
18 13 (0.25%) Amazon CloudWatch
18 13 (0.25%) Stackdriver
Communications & Networking
1 403 (7.82%) Firewall
2 341 (6.62%) WAN
3 330 (6.41%) LAN
4 295 (5.73%) DNS
5 235 (4.56%) VPN
6 222 (4.31%) TCP/IP
7 182 (3.53%) DHCP
8 177 (3.44%) Skype
9 175 (3.40%) Internet
10 156 (3.03%) Network Security
11 146 (2.83%) Wireless
12 143 (2.78%) SAN
13 114 (2.21%) VoIP
14 87 (1.69%) iSCSI
14 87 (1.69%) MPLS
15 82 (1.59%) BGP
15 82 (1.59%) OSPF
16 76 (1.48%) Cisco Nexus
17 61 (1.18%) VLAN
18 60 (1.16%) Cisco ASA
Database & Business Intelligence
1 308 (5.98%) SQL Server
2 104 (2.02%) Oracle Database
3 79 (1.53%) Relational Database
4 68 (1.32%) MySQL
5 58 (1.13%) SQL Server Integration Services
6 52 (1.01%) Oracle Database 12c
7 46 (0.89%) SQL Server Reporting Services
8 45 (0.87%) PostgreSQL
9 37 (0.72%) Data Warehouse
10 34 (0.66%) Big Data
11 32 (0.62%) RDBMS
12 31 (0.60%) SQL Server 2012
13 29 (0.56%) Amazon RDS
13 29 (0.56%) Oracle Database 11g
13 29 (0.56%) Power BI
14 26 (0.50%) SQL Server 2008
15 22 (0.43%) BusinessObjects
16 21 (0.41%) Amazon Aurora
17 20 (0.39%) DB2
18 19 (0.37%) SQL Server 2016
Development Applications
1 242 (4.70%) JIRA
2 148 (2.87%) Jenkins
3 134 (2.60%) Git (software)
4 72 (1.40%) Sonatype Nexus
5 70 (1.36%) MSI
6 52 (1.01%) GitLab
7 45 (0.87%) Visual Studio
8 27 (0.52%) Selenium
8 27 (0.52%) Team Foundation Server
9 21 (0.41%) Bitbucket
9 21 (0.41%) SonarQube
10 17 (0.33%) InstallShield
10 17 (0.33%) Visual Studio Team System
11 15 (0.29%) Atlassian Bamboo
11 15 (0.29%) Subversion
12 13 (0.25%) Maven
13 11 (0.21%) Artifactory
14 9 (0.17%) Hudson
15 8 (0.16%) WinDbg
16 7 (0.14%) AdminStudio
General
1 968 (18.79%) Finance
2 263 (5.10%) Telecoms
3 234 (4.54%) Banking
4 162 (3.14%) Retail
5 114 (2.21%) Law
6 96 (1.86%) Legal
7 69 (1.34%) Marketing
8 66 (1.28%) Investment Banking
9 61 (1.18%) Manufacturing
10 48 (0.93%) Front Office
11 44 (0.85%) Military
12 41 (0.80%) Financial Institution
13 35 (0.68%) Billing
13 35 (0.68%) Electronics
14 29 (0.56%) Publishing
15 26 (0.50%) Back Office
16 25 (0.49%) Automotive
17 21 (0.41%) Pharmaceutical
18 16 (0.31%) Advertising
19 11 (0.21%) French Language
Job Titles
1 1,123 (21.80%) Analyst
2 421 (8.17%) Service Analyst
3 420 (8.15%) Architect
4 394 (7.65%) Service Manager
5 341 (6.62%) Support Engineer
6 315 (6.11%) Service Desk Analyst
7 276 (5.36%) Support Analyst
8 252 (4.89%) Project Manager
9 187 (3.63%) Network Engineer
10 183 (3.55%) Developer
11 182 (3.53%) Consultant
12 174 (3.38%) IT Manager
13 172 (3.34%) Desktop Support
14 169 (3.28%) Administrator
15 167 (3.24%) Infrastructure Engineer
16 163 (3.16%) 2nd Line Support
16 163 (3.16%) IT Support
17 151 (2.93%) Delivery Manager
18 146 (2.83%) IT Analyst
19 139 (2.70%) Business Analyst
Libraries, Frameworks & Software Standards
1 179 (3.47%) Web Services
2 146 (2.83%) Middleware
3 133 (2.58%) HTML
4 115 (2.23%) XML
5 101 (1.96%) CSS
6 97 (1.88%) .NET
7 61 (1.18%) LDAP
8 52 (1.01%) REST
9 51 (0.99%) SAML
10 46 (0.89%) AngularJS
11 42 (0.82%) SOAP
12 39 (0.76%) HTML5
13 36 (0.70%) Oracle Fusion
14 33 (0.64%) SailPoint
15 32 (0.62%) Ajax
16 31 (0.60%) Node.js
17 30 (0.58%) J2EE
18 29 (0.56%) RESTful
19 28 (0.54%) Software Packaging
20 26 (0.50%) JSON
Miscellaneous
1 462 (8.97%) Analytical Skills
2 300 (5.82%) Data Centre
3 288 (5.59%) Management Information System
4 244 (4.74%) Self-Motivation
5 132 (2.56%) CMDB
6 91 (1.77%) Public Cloud
7 89 (1.73%) User Experience
8 75 (1.46%) Video Conferencing
9 66 (1.28%) Blackberry
10 62 (1.20%) Clustering
11 61 (1.18%) NHS
12 60 (1.16%) Virtual Team
13 59 (1.15%) iPhone
14 56 (1.09%) Enterprise Software
15 55 (1.07%) Smartphone
16 53 (1.03%) Fat Client
16 53 (1.03%) Thin Client
17 51 (0.99%) Driving Licence
18 49 (0.95%) Mainframe
18 49 (0.95%) PKI
Operating Systems
1 1,591 (30.88%) Windows
2 566 (10.99%) Linux
3 508 (9.86%) Windows Server
4 490 (9.51%) Windows 10
5 463 (8.99%) Windows 7
6 294 (5.71%) Unix
7 244 (4.74%) Windows Server 2008
7 244 (4.74%) Windows Server 2012
8 175 (3.40%) Red Hat Enterprise Linux
9 95 (1.84%) Android
10 74 (1.44%) Windows 8
11 71 (1.38%) Apple iOS
12 58 (1.13%) Mac OS X
13 54 (1.05%) Windows Server 2003
14 43 (0.83%) Solaris
15 38 (0.74%) Windows XP
16 29 (0.56%) AIX
17 24 (0.47%) CentOS
18 23 (0.45%) Mac OS
19 22 (0.43%) SUSE
Processes & Methodologies
1 1,366 (26.51%) Service Management
2 868 (16.85%) Agile Software Development
3 701 (13.61%) ITIL V3
4 686 (13.32%) ITSM
5 652 (12.66%) Service Delivery
6 604 (11.72%) Problem-Solving
7 571 (11.08%) Change Management
8 551 (10.69%) Project Management
9 471 (9.14%) Incident Management
10 468 (9.08%) PRINCE2
11 409 (7.94%) Stakeholder Management
12 387 (7.51%) Problem Management
13 360 (6.99%) DevOps
14 352 (6.83%) Migration
15 324 (6.29%) Configuration Management
16 270 (5.24%) Service Design
17 238 (4.62%) Disaster Recovery
18 216 (4.19%) Infrastructure Engineering
19 214 (4.15%) Continuous Improvement
20 184 (3.57%) Risk Management
Programming Languages
1 443 (8.60%) SQL
2 427 (8.29%) PowerShell
3 210 (4.08%) Python
4 206 (4.00%) Java
5 171 (3.32%) JavaScript
6 94 (1.82%) Perl
7 89 (1.73%) C#
8 83 (1.61%) Bash Shell
9 68 (1.32%) Ruby
9 68 (1.32%) Shell Script
10 59 (1.15%) C
11 49 (0.95%) T-SQL
12 39 (0.76%) VBScript
13 35 (0.68%) PL/SQL
13 35 (0.68%) VB
14 29 (0.56%) PHP
15 22 (0.43%) C++
16 12 (0.23%) ABAP
17 11 (0.21%) Korn
18 9 (0.17%) Natural
Qualifications
1 947 (18.38%) Security Cleared
2 708 (13.74%) SC Cleared
3 554 (10.75%) ITIL Certification
4 400 (7.76%) Degree
5 343 (6.66%) Microsoft Certification
6 305 (5.92%) Cisco Certification
7 263 (5.10%) ITIL Foundation Certificate
8 227 (4.41%) DV Cleared
9 202 (3.92%) MCSE
10 175 (3.40%) CCNP
11 156 (3.03%) CCNA
12 119 (2.31%) MCSA
13 114 (2.21%) MCP
14 95 (1.84%) CISSP
15 67 (1.30%) PMI Certification
16 62 (1.20%) RHCE
17 61 (1.18%) PRINCE2 Practitioner
18 58 (1.13%) Computer Science Degree
19 55 (1.07%) MCITP
20 51 (0.99%) PRINCE2 Certification
Quality Assurance & Compliance
1 384 (7.45%) SLA
2 126 (2.45%) QA
3 100 (1.94%) ISO/IEC 27001
4 89 (1.73%) PMO
5 83 (1.61%) GDPR
6 82 (1.59%) COBIT
7 51 (0.99%) Data Quality
8 47 (0.91%) Sarbanes-Oxley
9 39 (0.76%) ISO/IEC 20000
10 35 (0.68%) PCI DSS
11 17 (0.33%) Disclosure Scotland
11 17 (0.33%) ISO 9001
12 12 (0.23%) ISO 22301
12 12 (0.23%) JSP 440
13 11 (0.21%) COSO
14 9 (0.17%) Cyber Essentials
15 8 (0.16%) ISAE 3402
15 8 (0.16%) ISO 31000
15 8 (0.16%) ISO/IEC 27005
16 7 (0.14%) HMG Security Policy Framework
System Software
1 1,091 (21.18%) Active Directory
2 334 (6.48%) VMware Infrastructure
3 158 (3.07%) Hyper-V
4 133 (2.58%) Microsoft App-V
5 116 (2.25%) XenApp
6 105 (2.04%) VMware ESXi
7 91 (1.77%) XenDesktop
8 84 (1.63%) vSphere
9 58 (1.13%) NFS
9 58 (1.13%) Virtual Machines
10 53 (1.03%) Virtual Desktop
11 48 (0.93%) Docker
12 43 (0.83%) Oracle RAC
13 35 (0.68%) BitLocker
14 30 (0.58%) Virtual Servers
15 28 (0.54%) Firmware
16 26 (0.50%) XenServer
17 25 (0.49%) Terminal Services
18 23 (0.45%) VMware Workstation
19 19 (0.37%) Microsoft Virtual Server
Systems Management
1 476 (9.24%) SCCM
2 192 (3.73%) Puppet
3 166 (3.22%) Ansible
4 136 (2.64%) Opscode Chef
5 95 (1.84%) Single Sign-On
6 85 (1.65%) SCOM
7 71 (1.38%) Microsoft Intune
8 53 (1.03%) vCenter Server
9 52 (1.01%) WSUS
10 46 (0.89%) Terraform
11 40 (0.78%) AirWatch
12 39 (0.76%) ZABBIX
13 35 (0.68%) Nagios
14 34 (0.66%) Kubernetes
14 34 (0.66%) Microsoft Clustering
15 28 (0.54%) Systems Management Server (SMS)
16 26 (0.50%) Cisco CUCM
16 26 (0.50%) Forefront Identity Manager
17 25 (0.49%) Data Guard
18 24 (0.47%) Tivoli
Vendors
1 1,383 (26.84%) Microsoft
2 553 (10.73%) VMware
3 539 (10.46%) Cisco
4 470 (9.12%) ServiceNow
5 415 (8.06%) Citrix
6 393 (7.63%) Oracle
7 240 (4.66%) HP
8 183 (3.55%) Red Hat
9 165 (3.20%) SAP
10 137 (2.66%) Remedy
11 127 (2.47%) Apple
12 125 (2.43%) CheckPoint
13 114 (2.21%) McAfee
14 109 (2.12%) BMC
15 105 (2.04%) IBM
16 103 (2.00%) Splunk
17 102 (1.98%) F5
18 79 (1.53%) NetApp
19 74 (1.44%) Qualys
20 69 (1.34%) SolarWinds