Period
to 29 March 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 29 March 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK
6 months to
29 Mar 2020
Same period 2019 Same period 2018
Rank 44 41 41
Rank change year-on-year -3 0 -10
Contract jobs citing ITIL 3,081 5,029 5,381
As % of all contract jobs advertised in the UK 4.88% 5.17% 5.30%
As % of the Processes & Methodologies category 5.76% 5.92% 6.13%
Number of daily rates quoted 1,863 3,200 3,399
Median daily rate £400 £413 £400
Median daily rate % change year-on-year -3.03% +3.13% -
10th Percentile £147 £160 £150
90th Percentile £592 £600 £588
UK excluding London median daily rate £400 £385 £375
% change year-on-year +3.90% +2.67% -
Number of hourly rates quoted 234 291 372
Median hourly rate £19.00 £17.25 £15.25
Median hourly rate % change year-on-year +10.14% +13.11% -4.69%
10th Percentile £12.44 £11.50 £10.41
90th Percentile £43.30 £35.00 £40.00
UK excluding London median hourly rate £19.00 £17.25 £15.00
% change year-on-year +10.14% +15.00% -6.25%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 53,522 84,983 87,847
As % of all contract IT jobs advertised in the UK 84.85% 87.31% 86.56%
Number of daily rates quoted 34,117 56,265 58,120
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +4.65%
10th Percentile £285 £300 £288
90th Percentile £650 £650 £638
UK excluding London median daily rate £438 £425 £415
% change year-on-year +2.94% +2.41% +3.75%
Number of hourly rates quoted 1,902 2,151 2,217
Median hourly rate £25.00 £24.33 £22.85
Median hourly rate % change year-on-year +2.75% +6.50% -8.62%
10th Percentile £12.50 £11.75 £11.25
90th Percentile £53.75 £50.25 £50.00
Median hourly rate £22.50 £22.88 £22.50
% change year-on-year -1.64% +1.67% -10.00%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 29 March 2020.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 29 March 2020.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 29 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 2,736 £401 -4.07% 761
UK excluding London +1 2,120 £400 +3.90% 626
London -7 894 £425 -6.39% 183
South East -3 602 £400 +5.26% 135
North of England +2 470 £375 -6.25% 146
South West +8 326 £430 +1.18% 100
North West +3 279 £320 -24.71% 88
Midlands -3 238 £425 +14.09% 117
Scotland +6 222 £370 -1.33% 27
East of England +2 210 £325 -13.79% 81
West Midlands -4 151 £431 +15.00% 77
Yorkshire -2 115 £413 +3.13% 40
East Midlands +1 86 £375 +15.38% 40
North East -1 80 £400 +1.27% 18
Wales +6 52 £365 -0.68% 22
Work from Home -14 39 £450 - 37
Northern Ireland +5 4 £145 -32.95% 1
Channel Islands - 2 - -

For the 6 months to 29 March 2020, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,075 (34.89%) Windows
2 834 (27.07%) Microsoft
3 728 (23.63%) Active Directory
4 722 (23.43%) Service Management
5 541 (17.56%) Security Cleared
6 443 (14.38%) Office 365
7 433 (14.05%) Agile Software Development
8 429 (13.92%) Finance
9 422 (13.70%) Windows 10
10 409 (13.27%) Change Management
11 381 (12.37%) SC Cleared
12 375 (12.17%) Problem-Solving
13 372 (12.07%) ITIL V3
14 363 (11.78%) Microsoft Office
15 357 (11.59%) ITSM
16 355 (11.52%) SCCM
17 348 (11.30%) Azure
18 341 (11.07%) VMware
19 337 (10.94%) Windows 7
20 336 (10.91%) Windows Server
20 336 (10.91%) Public Sector
21 328 (10.65%) SLA
22 310 (10.06%) Service Delivery
23 305 (9.90%) ITIL Certification
24 298 (9.67%) Analytical Skills
25 294 (9.54%) Project Management
26 290 (9.41%) Incident Management
27 289 (9.38%) PowerShell
28 284 (9.22%) Linux
29 270 (8.76%) Cisco

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 156 (5.06%) SharePoint
2 143 (4.64%) MS Exchange
3 93 (3.02%) Confluence
4 72 (2.34%) Skype for Business
5 63 (2.04%) IIS
6 48 (1.56%) Exchange Server 2010
7 33 (1.07%) CMS
8 32 (1.04%) Apache
9 30 (0.97%) Tomcat
10 27 (0.88%) WebLogic
11 25 (0.81%) Exchange Server 2013
11 25 (0.81%) IBM Notes
12 18 (0.58%) Blackberry Enterprise Server
13 17 (0.55%) Exchange Server 2007
14 16 (0.52%) WebSphere
15 11 (0.36%) BizTalk Server
16 10 (0.32%) Oracle SOA Suite
16 10 (0.32%) SAS
17 8 (0.26%) Apache Spark
17 8 (0.26%) Documentum
Applications
1 363 (11.78%) Microsoft Office
2 98 (3.18%) Microsoft Excel
3 68 (2.21%) Microsoft PowerPoint
4 53 (1.72%) Microsoft Project
5 48 (1.56%) MS Visio
6 8 (0.26%) Spreadsheet
7 5 (0.16%) Acrobat
8 4 (0.13%) Chatbot
9 3 (0.097%) Photoshop
10 2 (0.065%) AutoCAD
11 1 (0.032%) 3ds Max
11 1 (0.032%) Abaqus
11 1 (0.032%) OmniGraffle
11 1 (0.032%) Revit
11 1 (0.032%) Sketch
11 1 (0.032%) SOLIDWORKS
Business Applications
1 45 (1.46%) Remedy ITSM
2 27 (0.88%) Dynamics CRM
3 21 (0.68%) assyst
4 20 (0.65%) BusinessWorks
5 16 (0.52%) SAP HCM
6 8 (0.26%) Oracle ERP
7 7 (0.23%) Elite 3E
8 6 (0.19%) Maximo
8 6 (0.19%) SAP S/4HANA
9 5 (0.16%) Magento
9 5 (0.16%) SAP BPC
9 5 (0.16%) Sparx Enterprise Architect
10 4 (0.13%) Carpe Diem
10 4 (0.13%) Dynamics AX
10 4 (0.13%) Dynamics NAV
10 4 (0.13%) NetSuite
10 4 (0.13%) Payment Gateway
10 4 (0.13%) Visualfiles
11 3 (0.097%) SAP ERP
11 3 (0.097%) SAP Payroll
Cloud Services
1 443 (14.38%) Office 365
2 348 (11.30%) Azure
3 157 (5.10%) AWS
4 57 (1.85%) Power Platform
5 55 (1.79%) SaaS
6 54 (1.75%) IaaS
7 49 (1.59%) PaaS
8 35 (1.14%) OneDrive
9 32 (1.04%) Azure Active Directory
10 24 (0.78%) GitHub
11 23 (0.75%) SuccessFactors
12 21 (0.68%) Dynamics 365
13 18 (0.58%) Cloud Computing
13 18 (0.58%) Trello
14 16 (0.52%) GCP
15 14 (0.45%) Data Lake Analytics
16 12 (0.39%) Mimecast
17 11 (0.36%) PowerApps
18 8 (0.26%) Slack
18 8 (0.26%) Yammer
Communications & Networking
1 251 (8.15%) Firewall
2 230 (7.47%) DNS
3 194 (6.30%) DHCP
4 192 (6.23%) LAN
5 171 (5.55%) TCP/IP
6 161 (5.23%) WAN
7 112 (3.64%) VPN
8 99 (3.21%) Skype
9 94 (3.05%) SAN
10 78 (2.53%) Wireless
11 71 (2.30%) Internet
12 64 (2.08%) BGP
13 62 (2.01%) Network Security
13 62 (2.01%) VoIP
14 57 (1.85%) Cisco IOS
14 57 (1.85%) OSPF
15 45 (1.46%) MPLS
16 40 (1.30%) Cisco Nexus
17 38 (1.23%) HTTP
18 37 (1.20%) WLAN
Database & Business Intelligence
1 157 (5.10%) SQL Server
2 54 (1.75%) Oracle Database
3 48 (1.56%) Power BI
4 46 (1.49%) Relational Database
5 40 (1.30%) MySQL
5 40 (1.30%) SQL Server Integration Services
6 32 (1.04%) Big Data
7 28 (0.91%) Data Warehouse
8 27 (0.88%) SQL Server Reporting Services
9 26 (0.84%) Oracle Database 12c
9 26 (0.84%) RDBMS
10 24 (0.78%) PostgreSQL
11 21 (0.68%) Data Lake
12 18 (0.58%) SQL Server 2012
13 16 (0.52%) Spotfire
14 15 (0.49%) DB2
14 15 (0.49%) Oracle Database 11g
15 14 (0.45%) NoSQL
16 12 (0.39%) SQL Server 2008
16 12 (0.39%) SQL Server 2016
Development Applications
1 135 (4.38%) JIRA
2 72 (2.34%) Jenkins
3 55 (1.79%) MSI
4 54 (1.75%) Git (software)
5 31 (1.01%) GitLab
6 26 (0.84%) Team Foundation Server
7 25 (0.81%) Visual Studio
8 21 (0.68%) AdminStudio
8 21 (0.68%) Sonatype Nexus
9 20 (0.65%) Subversion
10 14 (0.45%) Selenium
11 11 (0.36%) InstallShield
12 10 (0.32%) Atlassian Bamboo
13 9 (0.29%) Cucumber
13 9 (0.29%) Visual Studio Team System
14 8 (0.26%) Bitbucket
15 7 (0.23%) ProC
16 6 (0.19%) HP UFT
16 6 (0.19%) IBM UrbanCode
17 5 (0.16%) PowerBuilder
General
1 429 (13.92%) Finance
2 336 (10.91%) Public Sector
3 184 (5.97%) Telecoms
4 119 (3.86%) Banking
5 83 (2.69%) Legal
6 66 (2.14%) Retail
7 52 (1.69%) Manufacturing
8 47 (1.53%) Law
9 41 (1.33%) Marketing
10 31 (1.01%) Local Government
11 28 (0.91%) Electronics
12 25 (0.81%) Military
13 24 (0.78%) Front Office
14 21 (0.68%) Pharmaceutical
15 20 (0.65%) Investment Banking
16 17 (0.55%) Advertising
16 17 (0.55%) Back Office
17 13 (0.42%) Financial Institution
18 10 (0.32%) Billing
18 10 (0.32%) Publishing
Job Titles
1 628 (20.38%) Analyst
2 289 (9.38%) Service Analyst
3 220 (7.14%) Service Desk Analyst
4 212 (6.88%) Support Engineer
5 194 (6.30%) Architect
6 176 (5.71%) Service Manager
7 161 (5.23%) Support Analyst
8 134 (4.35%) Project Manager
9 129 (4.19%) 2nd Line Support
10 121 (3.93%) Infrastructure Engineer
11 119 (3.86%) IT Analyst
12 116 (3.77%) IT Support
13 113 (3.67%) Network Engineer
14 111 (3.60%) Consultant
15 107 (3.47%) Developer
16 103 (3.34%) Desktop Support
17 99 (3.21%) IT Manager
18 93 (3.02%) Administrator
19 82 (2.66%) 1st Line Support
20 66 (2.14%) Delivery Manager
Libraries, Frameworks & Software Standards
1 86 (2.79%) Web Services
2 77 (2.50%) XML
3 55 (1.79%) .NET
4 52 (1.69%) Middleware
5 47 (1.53%) HTML
6 43 (1.40%) REST
6 43 (1.40%) SOAP
7 29 (0.94%) CSS
8 28 (0.91%) JSON
9 27 (0.88%) LDAP
10 21 (0.68%) AngularJS
11 20 (0.65%) TIBCO EMS
12 17 (0.55%) Ajax
12 17 (0.55%) Software Packaging
12 17 (0.55%) Spring
13 16 (0.52%) 802.1X
13 16 (0.52%) JDBC
13 16 (0.52%) JMS
14 14 (0.45%) Spring Boot
15 11 (0.36%) Oracle GoldenGate
Miscellaneous
1 298 (9.67%) Analytical Skills
2 195 (6.33%) Management Information System
3 192 (6.23%) Data Centre
4 172 (5.58%) Self-Motivation
5 83 (2.69%) CMDB
6 77 (2.50%) NHS
7 69 (2.24%) Driving Licence
8 60 (1.95%) Blackberry
9 49 (1.59%) Video Conferencing
10 40 (1.30%) Clustering
11 39 (1.27%) PKI
12 38 (1.23%) User Experience
13 35 (1.14%) Virtual Team
14 33 (1.07%) iPhone
14 33 (1.07%) Smartphone
15 31 (1.01%) Fat Client
15 31 (1.01%) Thin Client
16 28 (0.91%) Replication
17 26 (0.84%) Private Cloud
18 25 (0.81%) Enterprise Software
Operating Systems
1 1,075 (34.89%) Windows
2 422 (13.70%) Windows 10
3 337 (10.94%) Windows 7
4 336 (10.91%) Windows Server
5 284 (9.22%) Linux
6 161 (5.23%) Windows Server 2008
7 144 (4.67%) Windows Server 2012
8 137 (4.45%) Unix
9 84 (2.73%) Windows Server 2016
10 80 (2.60%) Android
11 67 (2.17%) Red Hat Enterprise Linux
12 59 (1.91%) Apple iOS
13 37 (1.20%) Mac OS
14 33 (1.07%) Windows Server 2003
15 30 (0.97%) Solaris
16 24 (0.78%) Windows XP
17 23 (0.75%) CentOS
17 23 (0.75%) Mac OS X
18 22 (0.71%) Windows 8
19 20 (0.65%) AIX
Processes & Methodologies
1 722 (23.43%) Service Management
2 433 (14.05%) Agile Software Development
3 409 (13.27%) Change Management
4 375 (12.17%) Problem-Solving
5 372 (12.07%) ITIL V3
6 357 (11.59%) ITSM
7 310 (10.06%) Service Delivery
8 294 (9.54%) Project Management
9 290 (9.41%) Incident Management
10 261 (8.47%) PRINCE2
11 236 (7.66%) Problem Management
12 225 (7.30%) Stakeholder Management
13 209 (6.78%) Service Design
14 205 (6.65%) Migration
15 199 (6.46%) DevOps
16 167 (5.42%) Project Delivery
17 157 (5.10%) Continuous Improvement
17 157 (5.10%) Infrastructure Engineering
18 133 (4.32%) Release Management
19 132 (4.28%) Risk Management
Programming Languages
1 289 (9.38%) PowerShell
2 255 (8.28%) SQL
3 95 (3.08%) Java
4 71 (2.30%) Python
5 67 (2.17%) Perl
6 61 (1.98%) JavaScript
7 57 (1.85%) Bash Shell
8 53 (1.72%) C
8 53 (1.72%) Shell Script
9 31 (1.01%) VB
10 29 (0.94%) PL/SQL
11 27 (0.88%) VBScript
12 23 (0.75%) C#
13 17 (0.55%) T-SQL
14 16 (0.52%) Korn
15 15 (0.49%) XPath
16 14 (0.45%) PHP
17 13 (0.42%) VBA
18 9 (0.29%) C++
18 9 (0.29%) Ruby
Qualifications
1 541 (17.56%) Security Cleared
2 381 (12.37%) SC Cleared
3 305 (9.90%) ITIL Certification
4 226 (7.34%) Degree
5 165 (5.36%) Microsoft Certification
6 139 (4.51%) Cisco Certification
7 132 (4.28%) DV Cleared
8 93 (3.02%) ITIL Foundation Certificate
9 83 (2.69%) MCSE
10 80 (2.60%) CCNP
11 78 (2.53%) CCNA
12 62 (2.01%) MCSA
13 58 (1.88%) CISSP
14 55 (1.79%) MCP
15 45 (1.46%) PMI Certification
16 39 (1.27%) BPSS Clearance
17 36 (1.17%) PMP
18 34 (1.10%) ISEB
18 34 (1.10%) VMware Certified Professional (VCP)
19 32 (1.04%) ISTQB
Quality Assurance & Compliance
1 328 (10.65%) SLA
2 103 (3.34%) ISO/IEC 27001
3 67 (2.17%) QA
4 60 (1.95%) COBIT
5 51 (1.66%) ISO/IEC 20000
6 31 (1.01%) GDPR
7 27 (0.88%) PCI DSS
8 23 (0.75%) NIST
9 20 (0.65%) Data Quality
9 20 (0.65%) PMO
9 20 (0.65%) Sarbanes-Oxley
10 16 (0.52%) Cyber Essentials
11 12 (0.39%) Government Security Classifications
12 10 (0.32%) ISO 22301
13 9 (0.29%) ISO 9001
13 9 (0.29%) NCSC
14 8 (0.26%) RMADS
15 7 (0.23%) Cyber Essentials PLUS
15 7 (0.23%) HMG Security Policy Framework
15 7 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 728 (23.63%) Active Directory
2 208 (6.75%) VMware Infrastructure
3 128 (4.15%) Hyper-V
4 81 (2.63%) Microsoft App-V
5 68 (2.21%) XenApp
6 56 (1.82%) vSphere
7 50 (1.62%) VMware ESXi
8 45 (1.46%) Virtual Machines
9 40 (1.30%) XenDesktop
10 38 (1.23%) Docker
11 33 (1.07%) Virtual Desktop
12 24 (0.78%) Oracle RAC
13 23 (0.75%) DFS Replication
14 21 (0.68%) Citrix Hypervisor
15 18 (0.58%) VMware NSX
16 15 (0.49%) BitLocker
16 15 (0.49%) Virtual Servers
17 9 (0.29%) Samba
18 8 (0.26%) Firmware
19 7 (0.23%) Terminal Services
Systems Management
1 355 (11.52%) SCCM
2 75 (2.43%) Ansible
3 67 (2.17%) SCOM
4 62 (2.01%) Puppet
5 53 (1.72%) Microsoft Intune
6 48 (1.56%) WSUS
7 37 (1.20%) Norton AntiVirus
8 34 (1.10%) Opscode Chef
9 30 (0.97%) Nagios
10 28 (0.91%) Cisco Prime
10 28 (0.91%) Terraform
11 27 (0.88%) Kubernetes
12 26 (0.84%) Single Sign-On
13 23 (0.75%) AirWatch
13 23 (0.75%) Data Guard
14 22 (0.71%) vRealize
14 22 (0.71%) ZABBIX
15 21 (0.68%) Cacti
15 21 (0.68%) Microsoft Data Protection Manager
16 19 (0.62%) Jamf Pro
Vendors
1 834 (27.07%) Microsoft
2 341 (11.07%) VMware
3 270 (8.76%) Cisco
4 257 (8.34%) ServiceNow
5 245 (7.95%) Citrix
6 177 (5.74%) Oracle
7 145 (4.71%) HP
8 101 (3.28%) SAP
9 99 (3.21%) Remedy
10 94 (3.05%) Apple
11 82 (2.66%) Dell
12 72 (2.34%) Red Hat
13 68 (2.21%) Juniper
14 65 (2.11%) CheckPoint
15 60 (1.95%) Palo Alto
16 54 (1.75%) Symantec
17 51 (1.66%) IBM
18 50 (1.62%) McAfee
19 48 (1.56%) F5
20 43 (1.40%) NetApp