ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for contract job vacancies requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 2 April 2025, comparing them to the same period in the previous two years.

6 months to
2 Apr 2025
Same period 2024 Same period 2023
Rank 46 40 46
Rank change year-on-year -6 +6 +7
Contract jobs citing ITIL 1,340 2,064 3,024
As % of all contract jobs advertised in the UK 4.61% 4.67% 4.80%
As % of the Processes & Methodologies category 5.09% 5.40% 5.34%
Number of daily rates quoted 841 1,393 2,147
10th Percentile £205 £205 £204
25th Percentile £308 £340 £333
Median daily rate (50th Percentile) £463 £500 £470
Median % change year-on-year -7.50% +6.38% +4.44%
75th Percentile £588 £594 £575
90th Percentile £656 £688 £675
UK excluding London median daily rate £447 £475 £450
% change year-on-year -5.95% +5.56% +8.43%
Number of hourly rates quoted 69 151 170
10th Percentile £14.99 £13.86 £13.41
25th Percentile £19.97 £14.16 £14.25
Median hourly rate £24.66 £17.69 £19.69
Median % change year-on-year +39.40% -10.17% +23.08%
75th Percentile £37.50 £25.00 £47.00
90th Percentile £51.50 £46.39 £65.75
UK excluding London median hourly rate £22.44 £17.25 £18.25
% change year-on-year +30.07% -5.48% +17.74%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,303 38,187 56,638
As % of all contract IT jobs advertised in the UK 90.47% 86.38% 89.82%
Number of daily rates quoted 17,080 24,813 39,276
10th Percentile £308 £300 £325
25th Percentile £413 £413 £438
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £635 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £485 £500 £500
% change year-on-year -3.00% - +5.26%
Number of hourly rates quoted 969 2,339 1,838
10th Percentile £15.00 £12.82 £11.25
25th Percentile £20.12 £16.00 £16.42
Median hourly rate £31.64 £32.50 £36.65
Median % change year-on-year -2.65% -11.33% +47.41%
75th Percentile £63.75 £57.50 £65.00
90th Percentile £76.25 £70.78 £73.75
UK excluding London median hourly rate £30.62 £31.80 £36.13
% change year-on-year -3.73% -11.97% +81.67%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 2 April 2025.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 2 April 2025.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 2 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -8 1,146 £475 -5.00% 1,447
UK excluding London -2 816 £447 -5.95% 965
London -18 437 £500 - 584
Work from Home -5 423 £475 -5.00% 744
South East -1 202 £465 +0.01% 243
North of England +1 184 £358 -24.63% 269
South West -5 146 £481 -8.33% 117
North West +5 132 £375 -21.88% 138
Scotland +17 112 £428 +0.59% 62
Midlands -15 84 £450 - 159
East of England +3 75 £430 -9.47% 111
West Midlands -14 62 £463 +2.78% 94
Yorkshire -25 36 £424 -10.84% 88
East Midlands +2 22 £320 -28.89% 63
Wales +13 16 £376 +86.26% 25
North East -4 15 £258 -56.36% 47
Channel Islands - 5 £361 -
Northern Ireland - 1 - - 11

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (7.54%) Microsoft Exchange
1 101 (7.54%) SharePoint
2 38 (2.84%) Confluence
3 23 (1.72%) IIS
4 12 (0.90%) Skype for Business
5 6 (0.45%) Oracle Workflow
5 6 (0.45%) SharePoint 2010
6 5 (0.37%) CMS
6 5 (0.37%) Exchange Server 2010
6 5 (0.37%) SharePoint Server
7 4 (0.30%) WebSphere
8 3 (0.22%) Exchange Server 2003
8 3 (0.22%) Exchange Server 2007
8 3 (0.22%) Exchange Server 2013
8 3 (0.22%) IBM Notes
8 3 (0.22%) Office Communications Server
8 3 (0.22%) OpenEdge
9 2 (0.15%) Blackberry Enterprise Server
9 2 (0.15%) JBoss
9 2 (0.15%) WebSphere Application Server
Applications
1 139 (10.37%) Microsoft Office
2 62 (4.63%) Microsoft Excel
3 47 (3.51%) Microsoft PowerPoint
4 20 (1.49%) MS Visio
5 13 (0.97%) Microsoft Project
6 3 (0.22%) InfoPath
7 2 (0.15%) Chatbot
8 1 (0.075%) Acrobat
8 1 (0.075%) Spreadsheet
8 1 (0.075%) Trello
Business Applications
1 28 (2.09%) Remedy ITSM
2 4 (0.30%) Dynamics CRM
3 3 (0.22%) Infor CloudSuite
4 2 (0.15%) assyst
4 2 (0.15%) Fidessa
4 2 (0.15%) Oracle Applications
4 2 (0.15%) Salesforce CRM
4 2 (0.15%) SAP S/4HANA
5 1 (0.075%) Dynamics GP
5 1 (0.075%) iTrent
5 1 (0.075%) Maximo
5 1 (0.075%) Oracle EBS
5 1 (0.075%) SAP HCM
5 1 (0.075%) SAP VC
5 1 (0.075%) Shopify
5 1 (0.075%) Summit
Cloud Services
1 265 (19.78%) Microsoft 365
2 255 (19.03%) Azure
3 105 (7.84%) AWS
4 96 (7.16%) Entra ID
5 44 (3.28%) SaaS
6 39 (2.91%) OneDrive
7 36 (2.69%) Power Platform
8 23 (1.72%) IaaS
9 22 (1.64%) GCP
10 19 (1.42%) PaaS
11 16 (1.19%) Azure DevOps
12 14 (1.04%) Cloud Computing
13 11 (0.82%) Google Workspace
14 10 (0.75%) OCI
15 9 (0.67%) GitHub
15 9 (0.67%) Power Automate
15 9 (0.67%) PowerApps
16 7 (0.52%) Azure Monitor
16 7 (0.52%) Lucidchart
16 7 (0.52%) Mimecast
Communications & Networking
1 90 (6.72%) Firewall
2 78 (5.82%) DNS
2 78 (5.82%) VPN
3 62 (4.63%) DHCP
4 48 (3.58%) Wi-Fi
5 47 (3.51%) TCP/IP
6 46 (3.43%) WAN
7 43 (3.21%) LAN
8 37 (2.76%) SAN
9 36 (2.69%) BGP
9 36 (2.69%) OSPF
10 35 (2.61%) Network Security
11 27 (2.01%) MPLS
12 22 (1.64%) EIGRP
12 22 (1.64%) Remote Desktop
12 22 (1.64%) Wireless
13 21 (1.57%) HTTP
13 21 (1.57%) SSL
14 16 (1.19%) SD-WAN
14 16 (1.19%) Skype
Database & Business Intelligence
1 52 (3.88%) SQL Server
2 26 (1.94%) Power BI
3 10 (0.75%) Relational Database
3 10 (0.75%) SQL Server Reporting Services
4 7 (0.52%) MySQL
4 7 (0.52%) Oracle Database
5 6 (0.45%) BusinessObjects
5 6 (0.45%) NoSQL
5 6 (0.45%) SQL Server Integration Services
6 5 (0.37%) DB2
7 4 (0.30%) Data Lake
7 4 (0.30%) Data Warehouse
7 4 (0.30%) DTS
7 4 (0.30%) Electronic Patient Records
7 4 (0.30%) InterSystems Cache
7 4 (0.30%) Metadata
7 4 (0.30%) MongoDB
7 4 (0.30%) Oracle Exadata
7 4 (0.30%) PostgreSQL
7 4 (0.30%) Tableau
Development Applications
1 66 (4.93%) JIRA
2 16 (1.19%) Bitbucket
2 16 (1.19%) Git
3 13 (0.97%) Jenkins
4 8 (0.60%) GitLab
5 7 (0.52%) SonarQube
6 4 (0.30%) Ant
6 4 (0.30%) Sonatype Nexus
7 3 (0.22%) Chocolatey
8 2 (0.15%) Maven
8 2 (0.15%) Selenium
9 1 (0.075%) JMeter
9 1 (0.075%) Locust
9 1 (0.075%) MSI
9 1 (0.075%) Robot Framework
9 1 (0.075%) TestCafe
9 1 (0.075%) Visual Studio
General
1 550 (41.04%) Social Skills
2 265 (19.78%) Analytical Skills
3 221 (16.49%) Finance
4 198 (14.78%) Public Sector
5 67 (5.00%) Telecoms
6 65 (4.85%) Banking
7 43 (3.21%) Inclusion and Diversity
8 40 (2.99%) Law
9 38 (2.84%) Organisational Skills
10 32 (2.39%) Documentation Skills
11 31 (2.31%) Legal
12 28 (2.09%) Manufacturing
13 26 (1.94%) Military
14 23 (1.72%) Influencing Skills
14 23 (1.72%) Marketing
15 21 (1.57%) Presentation Skills
16 19 (1.42%) Retail
17 18 (1.34%) Electronics
18 14 (1.04%) Back Office
19 13 (0.97%) Local Government
Job Titles
1 263 (19.63%) Analyst
2 134 (10.00%) Service Manager
3 126 (9.40%) Architect
4 118 (8.81%) Service Analyst
5 107 (7.99%) Service Desk Analyst
6 105 (7.84%) Senior
7 84 (6.27%) Support Engineer
8 63 (4.70%) Lead
9 60 (4.48%) Consultant
10 58 (4.33%) IT Manager
11 50 (3.73%) Delivery Manager
12 48 (3.58%) Network Engineer
13 46 (3.43%) IT Analyst
13 46 (3.43%) Support Analyst
14 45 (3.36%) 2nd Line Support
14 45 (3.36%) Desktop Support
15 44 (3.28%) IT Support
16 43 (3.21%) Developer
17 41 (3.06%) Project Manager
18 40 (2.99%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 29 (2.16%) CSS
1 29 (2.16%) Web Services
2 27 (2.01%) HTML
3 20 (1.49%) AngularJS
4 19 (1.42%) LDAP
4 19 (1.42%) SOAP
5 18 (1.34%) REST
6 15 (1.12%) .NET
7 14 (1.04%) XML
8 12 (0.90%) Ajax
8 12 (0.90%) Middleware
9 9 (0.67%) Bootstrap
9 9 (0.67%) Oracle Fusion
10 8 (0.60%) RESTful
11 7 (0.52%) OAuth
11 7 (0.52%) SAML
12 6 (0.45%) Loki
12 6 (0.45%) Node.js
13 4 (0.30%) 802.1X
13 4 (0.30%) JSON
Miscellaneous
1 76 (5.67%) CMDB
2 60 (4.48%) Management Information System
3 52 (3.88%) Data Centre
4 37 (2.76%) Self-Motivation
5 34 (2.54%) Onboarding
6 33 (2.46%) PKI
7 26 (1.94%) Driving Licence
8 22 (1.64%) Product Ownership
9 21 (1.57%) Video Conferencing
10 20 (1.49%) Public Cloud
10 20 (1.49%) Replication
11 19 (1.42%) Analytical Mindset
12 17 (1.27%) Enterprise Software
12 17 (1.27%) Hybrid Cloud
13 16 (1.19%) Clustering
13 16 (1.19%) iPhone
13 16 (1.19%) Smartphone
13 16 (1.19%) Virtual Team
14 14 (1.04%) iPad
14 14 (1.04%) NHS
Operating Systems
1 389 (29.03%) Windows
2 160 (11.94%) Windows 10
3 120 (8.96%) Windows Server
4 87 (6.49%) Linux
5 39 (2.91%) Unix
6 38 (2.84%) Windows Server 2012
7 36 (2.69%) Windows Server 2016
8 24 (1.79%) Windows Server 2019
9 22 (1.64%) Apple iOS
9 22 (1.64%) Mac OS
10 21 (1.57%) Android
11 18 (1.34%) Windows 7
12 17 (1.27%) VMS
13 13 (0.97%) Red Hat Enterprise Linux
14 11 (0.82%) AIX
15 9 (0.67%) Windows Server 2003
16 8 (0.60%) Ubuntu
17 7 (0.52%) Solaris
18 6 (0.45%) CentOS
18 6 (0.45%) Windows Server 2008
Processes & Methodologies
1 438 (32.69%) Service Management
2 381 (28.43%) Problem-Solving
3 335 (25.00%) ITSM
4 260 (19.40%) Agile
5 210 (15.67%) Customer Service
6 208 (15.52%) Service Delivery
7 179 (13.36%) Change Management
7 179 (13.36%) Incident Management
8 153 (11.42%) Project Management
9 149 (11.12%) Stakeholder Management
10 147 (10.97%) Continuous Improvement
11 143 (10.67%) Problem Management
12 112 (8.36%) DevOps
13 96 (7.16%) Configuration Management
14 89 (6.64%) Migration
15 82 (6.12%) Roadmaps
16 80 (5.97%) Project Delivery
17 78 (5.82%) Risk Management
18 76 (5.67%) Collaborative Working
19 75 (5.60%) Service Design
Programming Languages
1 122 (9.10%) PowerShell
2 93 (6.94%) SQL
3 64 (4.78%) Python
4 44 (3.28%) JavaScript
5 22 (1.64%) Java
6 17 (1.27%) Shell Script
7 13 (0.97%) Bash
8 10 (0.75%) C#
9 9 (0.67%) Perl
10 6 (0.45%) PL/SQL
10 6 (0.45%) T-SQL
11 5 (0.37%) ActionScript
12 4 (0.30%) Apex Code
12 4 (0.30%) JCL
12 4 (0.30%) MUMPS
12 4 (0.30%) REXX
13 3 (0.22%) Bicep
13 3 (0.22%) C
13 3 (0.22%) Ruby
13 3 (0.22%) VB
Qualifications
1 404 (30.15%) Security Cleared
2 309 (23.06%) SC Cleared
3 166 (12.39%) Degree
4 160 (11.94%) ITIL Certification
5 103 (7.69%) DV Cleared
5 103 (7.69%) Microsoft Certification
6 60 (4.48%) A+ Certification
7 47 (3.51%) Cisco Certification
8 44 (3.28%) ITIL Foundation Certificate
9 36 (2.69%) MCSE
9 36 (2.69%) PMI Certification
10 30 (2.24%) PMP
11 27 (2.01%) CISSP
12 26 (1.94%) MCSA
13 25 (1.87%) CCNP
14 23 (1.72%) CCNA
15 19 (1.42%) Azure Certification
15 19 (1.42%) Computer Science Degree
16 18 (1.34%) AWS Certification
17 13 (0.97%) MCP
Quality Assurance & Compliance
1 124 (9.25%) SLA
2 37 (2.76%) QA
3 33 (2.46%) NIST
4 30 (2.24%) ISO/IEC 27001
5 23 (1.72%) Data Quality
6 20 (1.49%) ISO/IEC 20000
7 17 (1.27%) COBIT
8 15 (1.12%) GDPR
9 14 (1.04%) Cyber Essentials
9 14 (1.04%) NCSC
10 13 (0.97%) PMO
11 10 (0.75%) Accessibility
12 8 (0.60%) Disclosure Scotland
12 8 (0.60%) GRC
13 6 (0.45%) Government Security Classifications
13 6 (0.45%) PCI DSS
14 4 (0.30%) DICOM
14 4 (0.30%) HL7
14 4 (0.30%) ISO 9001
15 3 (0.22%) Actionable Recommendations
System Software
1 297 (22.16%) Active Directory
2 75 (5.60%) VMware Infrastructure
3 27 (2.01%) Hyper-V
4 25 (1.87%) Docker
5 20 (1.49%) Virtual Desktop
6 19 (1.42%) VMware NSX
7 18 (1.34%) Microsoft App-V
8 16 (1.19%) Virtual Machines
9 9 (0.67%) VMware ESXi
9 9 (0.67%) vSphere
10 7 (0.52%) Microsoft Virtual Server
10 7 (0.52%) Veritas Cluster Server
10 7 (0.52%) Virtual Servers
11 5 (0.37%) BitLocker
11 5 (0.37%) Oracle RAC
12 4 (0.30%) DFS Replication
12 4 (0.30%) Firmware
12 4 (0.30%) XenApp
13 3 (0.22%) Brightmail
13 3 (0.22%) ISA Server
Systems Management
1 116 (8.66%) Microsoft Intune
2 93 (6.94%) SCCM
3 43 (3.21%) WSUS
4 40 (2.99%) Terraform
5 39 (2.91%) Ansible
6 36 (2.69%) Kubernetes
7 23 (1.72%) Single Sign-On
8 15 (1.12%) Grafana
9 12 (0.90%) Prometheus
9 12 (0.90%) SCOM
10 11 (0.82%) ZABBIX
11 10 (0.75%) Microsoft Clustering
12 9 (0.67%) vCenter Server
13 8 (0.60%) Failover Clustering
14 7 (0.52%) Jamf Pro
15 6 (0.45%) Active Directory Federation Services
15 6 (0.45%) Data Guard
15 6 (0.45%) FortiGate
16 5 (0.37%) Puppet
16 5 (0.37%) Tivoli
Vendors
1 417 (31.12%) Microsoft
2 297 (22.16%) ServiceNow
3 121 (9.03%) VMware
4 92 (6.87%) Cisco
5 42 (3.13%) Oracle
6 37 (2.76%) Citrix
7 36 (2.69%) Remedy
8 32 (2.39%) SAP
9 27 (2.01%) BMC
10 24 (1.79%) SolarWinds
11 23 (1.72%) IBM
11 23 (1.72%) Palo Alto
11 23 (1.72%) Red Hat
11 23 (1.72%) Splunk
12 22 (1.64%) Apple
12 22 (1.64%) Dell
13 20 (1.49%) Google
13 20 (1.49%) HP
14 19 (1.42%) Juniper
15 18 (1.34%) CheckPoint