ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for contract job vacancies requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 8 December 2024, comparing them to the same period in the previous two years.

6 months to
8 Dec 2024
Same period 2023 Same period 2022
Rank 46 36 53
Rank change year-on-year -10 +17 +3
Contract jobs citing ITIL 1,484 2,295 3,646
As % of all contract jobs advertised in the UK 4.23% 5.11% 4.75%
As % of the Processes & Methodologies category 4.83% 5.78% 5.27%
Number of daily rates quoted 902 1,556 2,515
10th Percentile £200 £205 £202
25th Percentile £313 £329 £330
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% +8.46%
75th Percentile £595 £600 £588
90th Percentile £690 £700 £675
UK excluding London median daily rate £450 £488 £450
% change year-on-year -7.69% +8.33% +12.50%
Number of hourly rates quoted 54 121 180
10th Percentile £18.54 £13.41 £13.41
25th Percentile £21.46 £14.16 £13.94
Median hourly rate £26.31 £17.80 £15.65
Median % change year-on-year +47.82% +13.77% +1.46%
75th Percentile £42.53 £35.25 £22.66
90th Percentile £69.45 £67.50 £65.08
UK excluding London median hourly rate £29.00 £16.50 £15.50
% change year-on-year +75.76% +6.45% +6.90%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 30,695 39,727 69,214
As % of all contract IT jobs advertised in the UK 87.52% 88.51% 90.15%
Number of daily rates quoted 18,664 26,590 47,923
10th Percentile £308 £310 £338
25th Percentile £413 £425 £450
Median daily rate (50th Percentile) £525 £533 £550
Median % change year-on-year -1.41% -3.18% +5.26%
75th Percentile £638 £650 £650
90th Percentile £738 £745 £750
UK excluding London median daily rate £500 £500 £500
% change year-on-year - - +8.11%
Number of hourly rates quoted 1,051 1,525 1,676
10th Percentile £15.50 £14.45 £13.41
25th Percentile £20.24 £18.95 £17.56
Median hourly rate £32.50 £42.50 £35.00
Median % change year-on-year -23.53% +21.43% +62.79%
75th Percentile £63.42 £65.00 £65.00
90th Percentile £74.00 £77.50 £72.73
UK excluding London median hourly rate £32.02 £43.90 £32.50
% change year-on-year -27.06% +35.08% +80.56%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 8 December 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 8 December 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 8 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 1,312 £475 -5.00% 760
UK excluding London -6 834 £450 -7.69% 551
London -6 555 £500 - 239
Work from Home -8 460 £486 -5.12% 437
South East -6 265 £482 +16.05% 131
North of England -13 168 £400 -23.81% 162
South West -10 133 £500 -10.71% 68
Midlands -11 102 £450 - 108
North West -19 102 £400 -23.81% 108
West Midlands -15 78 £450 - 63
Scotland -18 69 £431 +1.41% 18
East of England -2 66 £425 -17.07% 50
Yorkshire -11 46 £425 -27.66% 37
Wales -7 31 £275 -42.11% 17
East Midlands -11 23 £294 -33.99% 45
North East -11 20 £618 -14.24% 17
Northern Ireland -2 2 - - 6

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (6.94%) Microsoft Exchange
2 86 (5.80%) SharePoint
3 51 (3.44%) Confluence
4 25 (1.68%) Oracle Workflow
5 21 (1.42%) IIS
6 10 (0.67%) Oracle SOA Suite
7 8 (0.54%) IBM Notes
8 7 (0.47%) MQSeries
9 6 (0.40%) Site Server
10 5 (0.34%) CMS
10 5 (0.34%) Oracle Self-Service HR
10 5 (0.34%) Umbraco
11 3 (0.20%) Exchange Server 2010
11 3 (0.20%) Skype for Business
12 2 (0.13%) Apache
12 2 (0.13%) Apache Spark
12 2 (0.13%) Blackberry Enterprise Server
12 2 (0.13%) SAS
12 2 (0.13%) SharePoint 2010
12 2 (0.13%) SharePoint Server
Applications
1 133 (8.96%) Microsoft Office
2 47 (3.17%) Microsoft Excel
3 32 (2.16%) Microsoft PowerPoint
4 14 (0.94%) MS Visio
5 5 (0.34%) Microsoft Project
Business Applications
1 15 (1.01%) Remedy ITSM
2 12 (0.81%) Oracle EBS
2 12 (0.81%) Oracle EBS R12
3 10 (0.67%) Dynamics CRM
3 10 (0.67%) Oracle Internet Expenses
3 10 (0.67%) Oracle iProcurement
3 10 (0.67%) Oracle Payables
3 10 (0.67%) Oracle Receivables
4 5 (0.34%) Oracle HRMS
4 5 (0.34%) SAP S/4HANA
5 4 (0.27%) Elite 3E
6 3 (0.20%) assyst
6 3 (0.20%) Oracle Applications
7 2 (0.13%) Fidessa
7 2 (0.13%) Maximo
7 2 (0.13%) NetSuite
7 2 (0.13%) Oracle Payroll
7 2 (0.13%) Salesforce CRM
8 1 (0.067%) SAP VC
8 1 (0.067%) SystmOne
Cloud Services
1 283 (19.07%) Azure
2 277 (18.67%) Microsoft 365
3 112 (7.55%) AWS
4 94 (6.33%) Entra ID
5 52 (3.50%) Power Platform
6 38 (2.56%) SaaS
7 30 (2.02%) OneDrive
8 25 (1.68%) Azure Monitor
8 25 (1.68%) IaaS
9 24 (1.62%) PaaS
10 23 (1.55%) GCP
11 21 (1.42%) Azure DevOps
11 21 (1.42%) Dynamics 365
12 20 (1.35%) Serverless
13 19 (1.28%) Cloud Computing
13 19 (1.28%) OCI
14 18 (1.21%) Azure Data Factory
15 15 (1.01%) Google Workspace
16 13 (0.88%) Azure Cosmos DB
17 12 (0.81%) Azure Key Vault
Communications & Networking
1 108 (7.28%) DNS
2 96 (6.47%) DHCP
3 93 (6.27%) Firewall
4 76 (5.12%) VPN
5 61 (4.11%) LAN
6 59 (3.98%) TCP/IP
7 57 (3.84%) Network Security
8 56 (3.77%) WAN
9 43 (2.90%) Wireless
10 38 (2.56%) SAN
11 37 (2.49%) Wi-Fi
12 35 (2.36%) BGP
13 34 (2.29%) HTTP
14 33 (2.22%) Internet
14 33 (2.22%) OSPF
15 27 (1.82%) VoIP
16 26 (1.75%) MPLS
17 24 (1.62%) HTTPS
17 24 (1.62%) SSL
18 20 (1.35%) Cisco Nexus
Database & Business Intelligence
1 69 (4.65%) SQL Server
2 41 (2.76%) Power BI
3 32 (2.16%) Relational Database
4 20 (1.35%) Oracle Database
5 14 (0.94%) MySQL
6 12 (0.81%) RDBMS
7 11 (0.74%) SQL Server Integration Services
7 11 (0.74%) Tableau
8 10 (0.67%) BusinessObjects
8 10 (0.67%) SQL Server Reporting Services
9 9 (0.61%) Oracle BI Publisher
10 8 (0.54%) Crystal Reports
10 8 (0.54%) DynamoDB
11 7 (0.47%) MongoDB
11 7 (0.47%) NoSQL
11 7 (0.47%) PostgreSQL
12 6 (0.40%) Big Data
12 6 (0.40%) BusinessObjects Business Intelligence
12 6 (0.40%) Data Lake
12 6 (0.40%) Snowflake Schema
Development Applications
1 98 (6.60%) JIRA
2 21 (1.42%) Selenium
3 17 (1.15%) Git
4 12 (0.81%) Jenkins
4 12 (0.81%) Visual Studio
5 10 (0.67%) MSI
6 9 (0.61%) JMeter
6 9 (0.61%) Locust
6 9 (0.61%) Oracle Forms
6 9 (0.61%) Robot Framework
6 9 (0.61%) Sonatype Nexus
6 9 (0.61%) TestCafe
7 6 (0.40%) Bitbucket
8 4 (0.27%) Ant
8 4 (0.27%) GitLab
8 4 (0.27%) SonarQube
9 1 (0.067%) C++Builder
9 1 (0.067%) Postman
9 1 (0.067%) TestDirector
9 1 (0.067%) TestRail
General
1 546 (36.79%) Social Skills
2 314 (21.16%) Finance
3 268 (18.06%) Analytical Skills
4 200 (13.48%) Public Sector
5 94 (6.33%) Banking
6 78 (5.26%) Telecoms
7 65 (4.38%) Manufacturing
8 43 (2.90%) Marketing
9 41 (2.76%) Influencing Skills
10 40 (2.70%) Electronics
11 39 (2.63%) Documentation Skills
12 37 (2.49%) Legal
13 33 (2.22%) Military
14 32 (2.16%) Organisational Skills
15 27 (1.82%) Presentation Skills
16 24 (1.62%) Law
17 20 (1.35%) Inclusion and Diversity
17 20 (1.35%) Retail
18 15 (1.01%) Investment Banking
18 15 (1.01%) Local Government
Job Titles
1 278 (18.73%) Analyst
2 123 (8.29%) Service Manager
3 121 (8.15%) Architect
4 119 (8.02%) Senior
5 110 (7.41%) Service Analyst
6 99 (6.67%) Lead
7 94 (6.33%) Service Desk Analyst
8 84 (5.66%) IT Manager
9 77 (5.19%) Consultant
9 77 (5.19%) Support Engineer
10 70 (4.72%) Developer
11 59 (3.98%) IT Support
12 58 (3.91%) Support Analyst
13 54 (3.64%) Delivery Manager
13 54 (3.64%) Desktop Support
14 49 (3.30%) Network Engineer
15 48 (3.23%) IT Analyst
16 45 (3.03%) Infrastructure Engineer
16 45 (3.03%) Service Delivery Manager
17 43 (2.90%) IT Services Manager
Libraries, Frameworks & Software Standards
1 55 (3.71%) AngularJS
2 37 (2.49%) LDAP
3 33 (2.22%) CSS
4 27 (1.82%) HTML
5 25 (1.68%) React
5 25 (1.68%) XML
6 24 (1.62%) REST
7 21 (1.42%) Web Services
8 18 (1.21%) .NET
9 17 (1.15%) Middleware
9 17 (1.15%) SAML
9 17 (1.15%) SOAP
10 16 (1.08%) J2EE
10 16 (1.08%) Oracle Fusion
11 14 (0.94%) JSON
11 14 (0.94%) Node.js
12 12 (0.81%) .NET Framework
12 12 (0.81%) ASP.NET
13 10 (0.67%) YAML
14 9 (0.61%) Taurus
Miscellaneous
1 99 (6.67%) Data Centre
2 84 (5.66%) Management Information System
3 73 (4.92%) CMDB
4 47 (3.17%) Onboarding
4 47 (3.17%) Video Conferencing
5 46 (3.10%) Self-Motivation
6 44 (2.96%) PKI
7 29 (1.95%) Public Cloud
8 28 (1.89%) NHS
9 25 (1.68%) Hybrid Cloud
9 25 (1.68%) Product Ownership
10 23 (1.55%) Virtual Team
11 18 (1.21%) Legacy Systems
12 17 (1.15%) Driving Licence
12 17 (1.15%) Enterprise Software
13 16 (1.08%) Smartphone
14 12 (0.81%) Data Structures
14 12 (0.81%) Replication
15 11 (0.74%) Team-Oriented Environment
16 10 (0.67%) Blackberry
Operating Systems
1 399 (26.89%) Windows
2 165 (11.12%) Windows 10
3 119 (8.02%) Linux
4 118 (7.95%) Windows Server
5 44 (2.96%) Windows Server 2012
6 42 (2.83%) Unix
7 32 (2.16%) Windows Server 2016
8 31 (2.09%) Windows Server 2019
9 27 (1.82%) Apple iOS
10 26 (1.75%) Mac OS
11 24 (1.62%) Red Hat Enterprise Linux
11 24 (1.62%) Windows 7
12 21 (1.42%) Android
13 13 (0.88%) CentOS
14 8 (0.54%) VMS
15 7 (0.47%) Mac OS X
15 7 (0.47%) Solaris
16 5 (0.34%) AIX
17 4 (0.27%) Windows Server 2008
17 4 (0.27%) zOS
Processes & Methodologies
1 410 (27.63%) Service Management
2 372 (25.07%) Problem-Solving
3 326 (21.97%) ITSM
4 302 (20.35%) Agile
5 217 (14.62%) Change Management
6 213 (14.35%) Customer Service
7 191 (12.87%) Service Delivery
8 184 (12.40%) Incident Management
9 162 (10.92%) DevOps
10 161 (10.85%) Continuous Improvement
11 145 (9.77%) Stakeholder Management
12 138 (9.30%) Project Management
13 116 (7.82%) Problem Management
14 98 (6.60%) Cybersecurity
15 96 (6.47%) Configuration Management
16 92 (6.20%) Business Intelligence
17 90 (6.06%) Risk Management
18 88 (5.93%) Release Management
18 88 (5.93%) Roadmaps
19 81 (5.46%) Migration
Programming Languages
1 137 (9.23%) SQL
2 136 (9.16%) PowerShell
3 100 (6.74%) Python
4 55 (3.71%) JavaScript
5 42 (2.83%) Java
6 28 (1.89%) Bash
7 24 (1.62%) PL/SQL
8 21 (1.42%) Perl
9 17 (1.15%) T-SQL
10 15 (1.01%) C#
11 12 (0.81%) VB
12 11 (0.74%) Bicep
12 11 (0.74%) VBScript
13 8 (0.54%) Shell Script
14 7 (0.47%) Groovy
14 7 (0.47%) PHP
15 6 (0.40%) VB.NET
16 5 (0.34%) C++
17 4 (0.27%) Apex Code
17 4 (0.27%) C
Qualifications
1 373 (25.13%) Security Cleared
2 271 (18.26%) SC Cleared
3 237 (15.97%) Degree
4 123 (8.29%) ITIL Certification
5 113 (7.61%) Microsoft Certification
6 96 (6.47%) DV Cleared
7 62 (4.18%) MCSE
8 61 (4.11%) Cisco Certification
9 43 (2.90%) ITIL Foundation Certificate
10 39 (2.63%) CISSP
11 37 (2.49%) CCNA
11 37 (2.49%) Computer Science Degree
12 34 (2.29%) CCNP
12 34 (2.29%) PMI Certification
13 32 (2.16%) A+ Certification
14 31 (2.09%) PMP
15 22 (1.48%) MCP
15 22 (1.48%) VMware Certified Professional (VCP)
16 20 (1.35%) Master's Degree
16 20 (1.35%) MCSA
Quality Assurance & Compliance
1 99 (6.67%) SLA
2 58 (3.91%) NIST
3 45 (3.03%) ISO/IEC 27001
4 30 (2.02%) COBIT
5 27 (1.82%) QA
6 25 (1.68%) Data Quality
7 24 (1.62%) NCSC
8 23 (1.55%) Accessibility
9 21 (1.42%) GDPR
10 20 (1.35%) GRC
11 18 (1.21%) Cyber Essentials
12 16 (1.08%) PMO
13 15 (1.01%) PCI DSS
14 12 (0.81%) ISO/IEC 20000
15 9 (0.61%) ISO 9001
16 8 (0.54%) NIST 800
16 8 (0.54%) Sarbanes-Oxley
17 7 (0.47%) Government Security Classifications
18 5 (0.34%) SOC 2
19 4 (0.27%) HMG Security Policy Framework
System Software
1 314 (21.16%) Active Directory
2 94 (6.33%) VMware Infrastructure
3 32 (2.16%) Hyper-V
3 32 (2.16%) Virtual Desktop
4 29 (1.95%) Virtual Machines
5 27 (1.82%) Microsoft App-V
6 18 (1.21%) VMware NSX
6 18 (1.21%) XenApp
7 16 (1.08%) XenDesktop
8 12 (0.81%) Docker
8 12 (0.81%) Firmware
9 11 (0.74%) VMware ESXi
10 10 (0.67%) vSphere
11 9 (0.61%) Virtual Servers
12 7 (0.47%) BitLocker
12 7 (0.47%) Samba
13 4 (0.27%) Microsoft Virtual Server
14 2 (0.13%) Veritas Cluster Server
14 2 (0.13%) Veritas Volume Manager
15 1 (0.067%) Oracle RAC
Systems Management
1 121 (8.15%) SCCM
2 82 (5.53%) Microsoft Intune
3 50 (3.37%) Ansible
4 34 (2.29%) WSUS
5 27 (1.82%) Kubernetes
6 26 (1.75%) SCOM
7 23 (1.55%) Terraform
8 12 (0.81%) Single Sign-On
9 11 (0.74%) ZABBIX
10 10 (0.67%) NetBackup
11 9 (0.61%) Puppet
11 9 (0.61%) vCenter Server
12 8 (0.54%) Grafana
13 7 (0.47%) Active Directory Federation Services
13 7 (0.47%) Red Hat Satellite
13 7 (0.47%) VxRail
14 5 (0.34%) Control-M
14 5 (0.34%) FortiGate
14 5 (0.34%) Jamf Pro
15 4 (0.27%) Prometheus
Vendors
1 486 (32.75%) Microsoft
2 244 (16.44%) ServiceNow
3 143 (9.64%) VMware
4 121 (8.15%) Cisco
5 87 (5.86%) Oracle
6 71 (4.78%) SAP
7 69 (4.65%) Citrix
8 33 (2.22%) Red Hat
9 31 (2.09%) Apple
9 31 (2.09%) HP
9 31 (2.09%) Palo Alto
10 29 (1.95%) Remedy
11 27 (1.82%) Google
12 26 (1.75%) Dell
12 26 (1.75%) Juniper
13 22 (1.48%) SolarWinds
14 20 (1.35%) BMC
14 20 (1.35%) Fortinet
15 17 (1.15%) Salesforce
16 16 (1.08%) CheckPoint