Period
to 22 September 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 40 37 24
Rank change year-on-year -3 -13 +1
Contract jobs citing ITIL 5,486 5,371 7,434
As % of all contract IT jobs advertised in the UK 5.38% 5.44% 6.91%
As % of the Processes & Methodologies category 6.25% 6.36% 8.13%
Number of daily rates quoted 3,477 3,470 4,700
UK median daily rate £400 £388 £375
Median daily rate % change year-on-year +3.23% +3.33% +2.74%
10th Percentile £158 £155 £193
90th Percentile £576 £575 £551
UK excluding London median daily rate £381 £365 £350
% change year-on-year +4.25% +4.29% -
Number of hourly rates quoted 389 344 441
UK median hourly rate £16.00 £16.00 £17.00
Median hourly rate % change year-on-year - -5.88% +3.03%
10th Percentile £11.25 £10.78 £11.00
90th Percentile £40.07 £36.70 £37.50
UK excluding London median hourly rate £15.48 £16.00 £17.50
% change year-on-year -3.25% -8.57% +9.38%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87,843 84,482 91,456
As % of all contract IT jobs advertised in the UK 86.18% 85.59% 85.06%
Number of daily rates quoted 58,002 55,697 60,469
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +5.59%
10th Percentile £300 £278 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,428 2,091 2,390
UK median hourly rate £20.50 £24.00 £22.84
Median hourly rate % change year-on-year -14.58% +5.10% +3.80%
10th Percentile £11.17 £11.25 £11.25
90th Percentile £50.00 £50.00 £47.83
UK excluding London median hourly rate £20.00 £23.75 £23.50
% change year-on-year -15.79% +1.06% +6.82%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 22 September 2018.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 22 September 2018.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 5,047 £406 +1.59% 1,074
UK excluding London -5 3,477 £381 +4.25% 840
London -3 1,912 £450 +5.88% 296
South East -8 1,066 £398 +2.05% 196
North of England -2 726 £375 +7.14% 217
Midlands 0 610 £400 +23.08% 169
West Midlands +6 422 £413 +17.86% 108
North West +6 404 £375 - 110
East of England +10 375 £375 +7.14% 96
South West +9 352 £400 -2.74% 102
Scotland -4 261 £333 -6.34% 31
Yorkshire -9 212 £400 +14.29% 79
East Midlands -7 186 £350 +9.38% 61
North East -16 112 £388 +17.42% 28
Wales -31 78 £350 +19.66% 27
Northern Ireland +38 16 £450 +21.62% 4

For the 6 months to 22 September 2018, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,681 (30.64%) Windows
2 1,422 (25.92%) Microsoft
3 1,394 (25.41%) Service Management
4 1,232 (22.46%) Active Directory
5 1,014 (18.48%) Finance
6 884 (16.11%) Security Cleared
7 821 (14.97%) Agile Software Development
8 743 (13.54%) ITIL V3
9 716 (13.05%) ITSM
10 687 (12.52%) VMware
11 678 (12.36%) Service Delivery
12 674 (12.29%) Change Management
13 668 (12.18%) SC Cleared
14 643 (11.72%) Project Management
14 643 (11.72%) Cisco
15 642 (11.70%) Microsoft Office
16 604 (11.01%) Office 365
17 597 (10.88%) Problem-Solving
18 591 (10.77%) ITIL Certification
19 563 (10.26%) PRINCE2
20 558 (10.17%) Windows Server
21 527 (9.61%) Analytical Skills
22 522 (9.52%) Windows 7
23 510 (9.30%) Firewall
24 505 (9.21%) Linux
25 499 (9.10%) Stakeholder Management
26 495 (9.02%) ServiceNow
27 479 (8.73%) SCCM
28 460 (8.38%) VMware Infrastructure
29 454 (8.28%) Incident Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 303 (5.52%) MS Exchange
2 263 (4.79%) SharePoint
3 216 (3.94%) Skype for Business
4 144 (2.62%) Exchange Server 2010
5 121 (2.21%) IIS
6 91 (1.66%) Apache
7 76 (1.39%) Tomcat
8 67 (1.22%) Confluence
9 56 (1.02%) Exchange Server 2013
9 56 (1.02%) OpenStack
10 41 (0.75%) Blackberry Enterprise Server
10 41 (0.75%) SharePoint 2013
10 41 (0.75%) WebSphere
11 35 (0.64%) Exchange Server 2007
12 32 (0.58%) JBoss
13 30 (0.55%) CMS
14 19 (0.35%) nginx
15 18 (0.33%) IBM Notes
15 18 (0.33%) SharePoint 2010
16 14 (0.26%) Oracle SOA Suite
Applications
1 642 (11.70%) Microsoft Office
2 228 (4.16%) Microsoft Excel
3 137 (2.50%) MS Visio
4 121 (2.21%) Microsoft PowerPoint
5 112 (2.04%) Microsoft Project
6 11 (0.20%) Spreadsheet
7 6 (0.11%) InfoPath
8 5 (0.091%) Adobe Creative Suite
9 4 (0.073%) PTC Creo
9 4 (0.073%) Windchill
10 2 (0.036%) Acrobat
10 2 (0.036%) AutoCAD
10 2 (0.036%) CATIA
10 2 (0.036%) Photoshop
11 1 (0.018%) Adobe After Effects
11 1 (0.018%) Adobe Captivate
11 1 (0.018%) Adobe Illustrator
11 1 (0.018%) Adobe Premiere
11 1 (0.018%) Final Cut Pro
11 1 (0.018%) InDesign
Business Applications
1 70 (1.28%) Remedy ITSM
2 34 (0.62%) Dynamics CRM
3 20 (0.36%) Dynamics AX
4 17 (0.31%) assyst
5 13 (0.24%) Payment Gateway
6 9 (0.16%) SAP HR
7 8 (0.15%) Oracle Retail
7 8 (0.15%) SAP IS-U
8 7 (0.13%) Oracle EBS
9 6 (0.11%) Dynamics NAV
9 6 (0.11%) SAP Oil and Gas
9 6 (0.11%) Servitor
10 5 (0.091%) Oracle Applications
10 5 (0.091%) Oracle ERP
10 5 (0.091%) SAP HCM
11 4 (0.073%) BusinessWorks
11 4 (0.073%) Oracle Payroll
11 4 (0.073%) SAP ERP
11 4 (0.073%) SAP Payroll
11 4 (0.073%) Unit4 Business World
Cloud Services
1 604 (11.01%) Office 365
2 433 (7.89%) Microsoft Azure
3 300 (5.47%) Amazon AWS
4 123 (2.24%) IaaS
5 107 (1.95%) PaaS
6 106 (1.93%) SaaS
7 58 (1.06%) Azure Active Directory
8 40 (0.73%) AWS CloudFormation
9 36 (0.66%) Cloud Computing
10 33 (0.60%) OneDrive
11 25 (0.46%) Yammer
12 21 (0.38%) Dynamics 365
13 20 (0.36%) Mimecast
14 19 (0.35%) GitHub
14 19 (0.35%) Serverless
15 17 (0.31%) Google Cloud Platform
16 13 (0.24%) SuccessFactors
17 12 (0.22%) Amazon EC2
17 12 (0.22%) Amazon S3
17 12 (0.22%) Virtual Private Cloud
Communications & Networking
1 510 (9.30%) Firewall
2 402 (7.33%) WAN
3 400 (7.29%) LAN
4 335 (6.11%) DNS
5 254 (4.63%) DHCP
6 236 (4.30%) VPN
7 215 (3.92%) TCP/IP
8 193 (3.52%) Skype
9 192 (3.50%) SAN
10 178 (3.24%) Network Security
11 173 (3.15%) Wireless
12 156 (2.84%) Internet
13 127 (2.31%) VoIP
14 92 (1.68%) BGP
15 89 (1.62%) SSL
16 88 (1.60%) MPLS
17 86 (1.57%) Cisco ASA
18 85 (1.55%) OSPF
19 78 (1.42%) Unified Communications
20 75 (1.37%) VLAN
Database & Business Intelligence
1 270 (4.92%) SQL Server
2 79 (1.44%) Oracle Database
3 73 (1.33%) Relational Database
4 63 (1.15%) MySQL
5 47 (0.86%) SQL Server Integration Services
6 46 (0.84%) Data Warehouse
7 43 (0.78%) Big Data
7 43 (0.78%) PostgreSQL
8 40 (0.73%) DB2
9 34 (0.62%) Power BI
10 33 (0.60%) Oracle Database 11g
11 30 (0.55%) SQL Server Reporting Services
12 28 (0.51%) Oracle Database 12c
13 27 (0.49%) SQL Server 2012
14 22 (0.40%) Oracle Reports
15 19 (0.35%) Hadoop
15 19 (0.35%) RDBMS
16 18 (0.33%) SQL Server 2008
17 16 (0.29%) BusinessObjects
18 15 (0.27%) MongoDB
Development Applications
1 177 (3.23%) JIRA
2 86 (1.57%) Jenkins
3 81 (1.48%) Git (software)
4 33 (0.60%) GitLab
5 29 (0.53%) MSI
6 26 (0.47%) Atlassian Bamboo
6 26 (0.47%) Visual Studio
7 21 (0.38%) Bitbucket
8 20 (0.36%) Visual Studio Team System
9 19 (0.35%) Sonatype Nexus
10 15 (0.27%) Subversion
10 15 (0.27%) Team Foundation Server
11 13 (0.24%) Maven
12 11 (0.20%) VSS/SourceSafe
13 10 (0.18%) SonarQube
14 8 (0.15%) Oracle APEX
14 8 (0.15%) Selenium
15 7 (0.13%) git-flow
15 7 (0.13%) Octopus Deploy
15 7 (0.13%) TeamCity
General
1 1,014 (18.48%) Finance
2 283 (5.16%) Telecoms
3 249 (4.54%) Banking
4 194 (3.54%) Retail
5 105 (1.91%) Legal
6 90 (1.64%) Law
7 61 (1.11%) Marketing
8 52 (0.95%) Manufacturing
9 47 (0.86%) Investment Banking
10 44 (0.80%) Advertising
11 42 (0.77%) Pharmaceutical
12 35 (0.64%) Automotive
13 31 (0.57%) Billing
14 29 (0.53%) Front Office
14 29 (0.53%) Military
15 28 (0.51%) Back Office
15 28 (0.51%) Publishing
16 24 (0.44%) Electronics
17 19 (0.35%) Retail Banking
18 17 (0.31%) Games
Job Titles
1 1,142 (20.82%) Analyst
2 496 (9.04%) Service Manager
3 417 (7.60%) Architect
4 409 (7.46%) Service Analyst
5 311 (5.67%) Support Engineer
6 295 (5.38%) Service Desk Analyst
7 287 (5.23%) Project Manager
8 275 (5.01%) Support Analyst
9 229 (4.17%) Network Engineer
10 228 (4.16%) Desktop Support
11 207 (3.77%) Consultant
12 203 (3.70%) IT Manager
13 192 (3.50%) 2nd Line Support
14 183 (3.34%) Developer
15 176 (3.21%) Infrastructure Engineer
15 176 (3.21%) IT Support
16 171 (3.12%) Administrator
17 166 (3.03%) IT Analyst
18 148 (2.70%) Delivery Manager
19 142 (2.59%) Transition Manager
Libraries, Frameworks & Software Standards
1 135 (2.46%) Web Services
2 117 (2.13%) HTML
3 112 (2.04%) XML
4 111 (2.02%) Middleware
5 85 (1.55%) CSS
6 70 (1.28%) .NET
7 62 (1.13%) LDAP
8 49 (0.89%) AngularJS
8 49 (0.89%) SAML
9 43 (0.78%) REST
10 34 (0.62%) HTML5
11 33 (0.60%) J2EE
12 31 (0.57%) SOAP
13 30 (0.55%) Ajax
13 30 (0.55%) Oracle Fusion
14 28 (0.51%) 802.1X
15 23 (0.42%) ASP.NET
15 23 (0.42%) SailPoint
16 22 (0.40%) XHTML
17 18 (0.33%) LAMP
Miscellaneous
1 527 (9.61%) Analytical Skills
2 405 (7.38%) Data Centre
3 315 (5.74%) Management Information System
4 220 (4.01%) Self-Motivation
5 141 (2.57%) CMDB
6 135 (2.46%) Computer Science
7 98 (1.79%) Clustering
8 93 (1.70%) Blackberry
9 84 (1.53%) Video Conferencing
10 83 (1.51%) Private Cloud
11 69 (1.26%) Virtual Team
12 67 (1.22%) iPhone
12 67 (1.22%) User Experience
13 59 (1.08%) Driving Licence
14 58 (1.06%) PKI
15 57 (1.04%) Smartphone
16 55 (1.00%) Public Cloud
17 54 (0.98%) Replication
18 53 (0.97%) iPad
19 52 (0.95%) Fat Client
Operating Systems
1 1,681 (30.64%) Windows
2 558 (10.17%) Windows Server
3 522 (9.52%) Windows 7
4 505 (9.21%) Linux
5 422 (7.69%) Windows 10
6 302 (5.50%) Unix
7 257 (4.68%) Windows Server 2008
8 251 (4.58%) Windows Server 2012
9 117 (2.13%) Red Hat Enterprise Linux
10 96 (1.75%) Apple iOS
11 84 (1.53%) Windows Server 2003
12 81 (1.48%) Android
13 68 (1.24%) Windows 8
14 67 (1.22%) Solaris
15 60 (1.09%) Mac OS X
16 51 (0.93%) Windows XP
17 49 (0.89%) AIX
18 46 (0.84%) Mac OS
19 43 (0.78%) CentOS
20 27 (0.49%) SUSE
Processes & Methodologies
1 1,394 (25.41%) Service Management
2 821 (14.97%) Agile Software Development
3 743 (13.54%) ITIL V3
4 716 (13.05%) ITSM
5 678 (12.36%) Service Delivery
6 674 (12.29%) Change Management
7 643 (11.72%) Project Management
8 597 (10.88%) Problem-Solving
9 563 (10.26%) PRINCE2
10 499 (9.10%) Stakeholder Management
11 454 (8.28%) Incident Management
12 410 (7.47%) Problem Management
13 329 (6.00%) Configuration Management
14 303 (5.52%) DevOps
15 294 (5.36%) Migration
16 280 (5.10%) Service Design
17 272 (4.96%) Disaster Recovery
18 233 (4.25%) Infrastructure Engineering
19 194 (3.54%) Risk Management
20 185 (3.37%) Continuous Improvement
Programming Languages
1 388 (7.07%) SQL
2 368 (6.71%) PowerShell
3 174 (3.17%) Java
4 154 (2.81%) Python
5 142 (2.59%) JavaScript
6 81 (1.48%) C
7 79 (1.44%) Perl
8 76 (1.39%) Shell Script
9 65 (1.18%) Bash Shell
10 61 (1.11%) C#
11 51 (0.93%) VB
12 38 (0.69%) Ruby
13 34 (0.62%) PHP
14 32 (0.58%) VBScript
15 31 (0.57%) T-SQL
16 29 (0.53%) PL/SQL
17 17 (0.31%) Korn
18 13 (0.24%) AWK
19 11 (0.20%) ABAP
20 10 (0.18%) C++
Qualifications
1 884 (16.11%) Security Cleared
2 668 (12.18%) SC Cleared
3 591 (10.77%) ITIL Certification
4 451 (8.22%) Degree
5 370 (6.74%) Cisco Certification
6 360 (6.56%) Microsoft Certification
7 210 (3.83%) DV Cleared
8 201 (3.66%) CCNA
9 198 (3.61%) CCNP
10 195 (3.55%) MCSE
11 170 (3.10%) ITIL Foundation Certificate
12 148 (2.70%) CISSP
13 123 (2.24%) MCSA
14 113 (2.06%) MCP
15 100 (1.82%) PMI Certification
16 98 (1.79%) PRINCE2 Certification
17 86 (1.57%) PMP
18 83 (1.51%) CISM
19 67 (1.22%) Computer Science Degree
20 64 (1.17%) ISEB
Quality Assurance & Compliance
1 421 (7.67%) SLA
2 121 (2.21%) QA
3 120 (2.19%) ISO/IEC 27001
4 100 (1.82%) GDPR
5 94 (1.71%) COBIT
6 86 (1.57%) PMO
7 59 (1.08%) Sarbanes-Oxley
8 55 (1.00%) JSP 440
9 52 (0.95%) Data Quality
9 52 (0.95%) PCI DSS
10 33 (0.60%) Disclosure Scotland
11 30 (0.55%) ISO/IEC 20000
12 23 (0.42%) ISO 9001
13 16 (0.29%) HMG Security Policy Framework
13 16 (0.29%) ISO 22301
14 13 (0.24%) ISO/IEC 19770
15 12 (0.22%) HIPAA
16 10 (0.18%) COSO
16 10 (0.18%) Cyber Essentials
16 10 (0.18%) ISO/IEC 27005
System Software
1 1,232 (22.46%) Active Directory
2 460 (8.38%) VMware Infrastructure
3 206 (3.76%) Hyper-V
4 127 (2.31%) XenApp
5 110 (2.01%) VMware ESXi
6 102 (1.86%) XenDesktop
7 98 (1.79%) vSphere
8 85 (1.55%) Microsoft App-V
9 67 (1.22%) Virtual Machines
10 53 (0.97%) NFS
11 44 (0.80%) Virtual Desktop
12 43 (0.78%) BitLocker
13 38 (0.69%) Docker
13 38 (0.69%) XenServer
14 30 (0.55%) Oracle RAC
15 27 (0.49%) Virtual Servers
16 24 (0.44%) VMware Workstation
17 23 (0.42%) Firmware
18 20 (0.36%) Terminal Services
19 18 (0.33%) VMware Server
Systems Management
1 479 (8.73%) SCCM
2 114 (2.08%) Ansible
3 106 (1.93%) Puppet
3 106 (1.93%) SCOM
4 81 (1.48%) Single Sign-On
5 76 (1.39%) WSUS
6 74 (1.35%) Opscode Chef
7 62 (1.13%) Terraform
8 59 (1.08%) Microsoft Intune
9 56 (1.02%) NetBackup
10 53 (0.97%) Microsoft Clustering
11 52 (0.95%) Systems Management Server (SMS)
12 41 (0.75%) vCenter Server
13 36 (0.66%) AirWatch
14 30 (0.55%) Nagios
15 28 (0.51%) McAfee ePO
16 27 (0.49%) Norton AntiVirus
17 24 (0.44%) Forefront Identity Manager
18 22 (0.40%) Data Guard
19 21 (0.38%) Cisco CUCM
Vendors
1 1,422 (25.92%) Microsoft
2 687 (12.52%) VMware
3 643 (11.72%) Cisco
4 495 (9.02%) ServiceNow
5 420 (7.66%) Citrix
6 335 (6.11%) Oracle
7 304 (5.54%) HP
8 176 (3.21%) SAP
9 163 (2.97%) CheckPoint
10 159 (2.90%) Apple
11 154 (2.81%) Remedy
12 149 (2.72%) McAfee
13 146 (2.66%) IBM
14 140 (2.55%) NetApp
15 119 (2.17%) Red Hat
16 110 (2.01%) Juniper
17 108 (1.97%) F5
18 100 (1.82%) EMC
19 91 (1.66%) BMC
20 88 (1.60%) SolarWinds