Period
to 23 January 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 37 27 24
Rank change year-on-year -10 -3 0
Contract jobs citing ITIL 5,408 6,056 7,080
As % of all contract IT jobs advertised in the UK 5.38% 6.30% 6.62%
As % of the Processes & Methodologies category 6.36% 7.52% 8.02%
Number of daily rates quoted 3,508 3,804 4,161
UK median daily rate £379 £390 £375
Median daily rate % change year-on-year -2.95% +4.00% -
10th Percentile £150 £180 £165
90th Percentile £575 £575 £550
UK excluding London median daily rate £365 £372 £375
% change year-on-year -1.82% -0.87% +7.14%
Number of hourly rates quoted 336 336 509
UK median hourly rate £15.00 £15.28 £16.50
Median hourly rate % change year-on-year -1.83% -7.39% +10.00%
10th Percentile £10.50 £10.56 £10.38
90th Percentile £40.00 £39.38 £40.20
UK excluding London median hourly rate £14.66 £15.25 £17.00
% change year-on-year -3.87% -10.29% +7.80%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,004 80,534 88,275
As % of all contract IT jobs advertised in the UK 84.53% 83.79% 82.50%
Number of daily rates quoted 56,901 53,357 57,266
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £285 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £390
% change year-on-year +2.50% +2.56% +4.00%
Number of hourly rates quoted 1,993 2,243 2,704
UK median hourly rate £23.50 £24.44 £24.00
Median hourly rate % change year-on-year -3.85% +1.83% +20.00%
10th Percentile £11.42 £11.25 £11.25
90th Percentile £50.00 £48.75 £50.00
UK excluding London median hourly rate £24.00 £24.47 £25.00
% change year-on-year -1.90% -2.14% +25.00%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 23 January 2018.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 23 January 2018.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 4,989 £388 -3.13% 1,302
UK excluding London -4 3,478 £365 -1.82% 1,035
London -16 1,849 £425 - 338
South East -5 1,188 £388 - 258
North of England -5 802 £365 +0.34% 285
Midlands +4 568 £338 -8.78% 192
North West 0 395 £400 - 131
East of England -2 324 £315 -11.58% 123
West Midlands -1 305 £325 -7.14% 107
South West -8 265 £375 +15.38% 106
East Midlands +8 257 £338 -13.68% 83
Yorkshire -10 240 £350 +7.69% 110
Scotland -11 215 £327 -0.91% 39
North East -1 172 £350 - 44
Wales +6 110 £300 +42.86% 29
Northern Ireland -28 18 £350 +18.24% 3
Channel Islands +2 3 £563 -

For the 6 months to 23 January 2018, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITIL.

1 1,798 (33.25%) Windows
2 1,410 (26.07%) Microsoft
3 1,343 (24.83%) Service Management
4 1,239 (22.91%) Active Directory
5 911 (16.85%) Finance
6 730 (13.50%) Service Delivery
7 722 (13.35%) Security Cleared
8 697 (12.89%) Project Management
9 688 (12.72%) Agile Software Development
10 686 (12.68%) Change Management
11 681 (12.59%) Microsoft Office
12 661 (12.22%) ITIL V3
13 630 (11.65%) PRINCE2
14 620 (11.46%) VMware
15 610 (11.28%) ITIL Certification
16 606 (11.21%) Windows Server
17 573 (10.60%) ITSM
18 571 (10.56%) Cisco
19 544 (10.06%) Linux
20 526 (9.73%) SLA
20 526 (9.73%) Analytical Skills
21 523 (9.67%) SC Cleared
22 511 (9.45%) Office 365
23 492 (9.10%) Windows 7
24 477 (8.82%) SQL
25 468 (8.65%) Incident Management
26 429 (7.93%) Degree
27 428 (7.91%) Microsoft Certification
28 424 (7.84%) Stakeholder Management
29 417 (7.71%) Firewall

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 346 (6.40%) MS Exchange
2 204 (3.77%) SharePoint
3 160 (2.96%) Skype for Business
4 157 (2.90%) IIS
5 115 (2.13%) Exchange Server 2010
6 101 (1.87%) Apache
7 95 (1.76%) Tomcat
8 72 (1.33%) JBoss
9 55 (1.02%) Confluence
10 46 (0.85%) Exchange Server 2007
10 46 (0.85%) WebSphere
11 40 (0.74%) Blackberry Enterprise Server
12 38 (0.70%) CMS
12 38 (0.70%) Exchange Server 2013
13 34 (0.63%) WebLogic
14 26 (0.48%) SharePoint 2013
15 23 (0.43%) IBM Notes
16 22 (0.41%) BizTalk Server
16 22 (0.41%) nginx
17 20 (0.37%) OpenStack
Applications
1 681 (12.59%) Microsoft Office
2 177 (3.27%) Microsoft Excel
3 108 (2.00%) Microsoft PowerPoint
4 93 (1.72%) MS Visio
5 78 (1.44%) Microsoft Project
6 7 (0.13%) InfoPath
6 7 (0.13%) Spreadsheet
7 6 (0.11%) AutoCAD
8 3 (0.055%) Acrobat
9 2 (0.037%) SPSS
10 1 (0.018%) Revit
Business Applications
1 77 (1.42%) Remedy ITSM
2 37 (0.68%) Dynamics CRM
3 16 (0.30%) Oracle EBS
4 14 (0.26%) Oracle EBS R12
4 14 (0.26%) Unit4 Business World
5 13 (0.24%) SAP MM
6 11 (0.20%) Payment Gateway
7 10 (0.18%) SAP FSCM
8 9 (0.17%) Dynamics AX
9 8 (0.15%) Oracle Retail
9 8 (0.15%) SAP GRC
10 7 (0.13%) Dynamics GP
11 6 (0.11%) Dynamics NAV
11 6 (0.11%) Oracle Applications
12 5 (0.092%) assyst
12 5 (0.092%) Oracle Financials
12 5 (0.092%) RMDS
12 5 (0.092%) SAP CO
12 5 (0.092%) SAP FI
12 5 (0.092%) SAP FI/CO
Cloud Services
1 511 (9.45%) Office 365
2 307 (5.68%) Microsoft Azure
3 247 (4.57%) Amazon AWS
4 123 (2.27%) SaaS
5 101 (1.87%) PaaS
6 94 (1.74%) IaaS
7 60 (1.11%) Cloud Computing
8 41 (0.76%) Azure Active Directory
9 19 (0.35%) GitHub
10 18 (0.33%) AWS CloudFormation
11 17 (0.31%) Mimecast
12 13 (0.24%) Google Cloud Platform
12 13 (0.24%) Slack
13 12 (0.22%) OneDrive
14 10 (0.18%) G Suite
15 9 (0.17%) OpenShift
16 7 (0.13%) Akamai
16 7 (0.13%) Amazon EC2
17 6 (0.11%) Amazon S3
18 5 (0.092%) Virtual Private Cloud
Communications & Networking
1 417 (7.71%) Firewall
2 360 (6.66%) DNS
3 327 (6.05%) WAN
4 308 (5.70%) LAN
5 281 (5.20%) TCP/IP
6 261 (4.83%) DHCP
7 235 (4.35%) VPN
8 206 (3.81%) SAN
9 153 (2.83%) Network Security
10 145 (2.68%) Internet
11 122 (2.26%) Wireless
12 101 (1.87%) VoIP
13 98 (1.81%) Skype
14 86 (1.59%) MPLS
15 76 (1.41%) Cisco ASA
16 74 (1.37%) SMS
16 74 (1.37%) Unified Communications
17 67 (1.24%) NAS
18 62 (1.15%) Cisco Nexus
19 60 (1.11%) VLAN
Database & Business Intelligence
1 325 (6.01%) SQL Server
2 89 (1.65%) Relational Database
3 71 (1.31%) SQL Server Integration Services
4 62 (1.15%) Oracle Database
5 52 (0.96%) Data Warehouse
6 43 (0.80%) MySQL
7 41 (0.76%) RDBMS
8 40 (0.74%) SQL Server 2008
9 34 (0.63%) SQL Server Reporting Services
10 31 (0.57%) PostgreSQL
10 31 (0.57%) SQL Server 2012
11 29 (0.54%) DB2
12 28 (0.52%) Hadoop
13 27 (0.50%) MongoDB
14 26 (0.48%) Big Data
15 24 (0.44%) BusinessObjects
16 21 (0.39%) SQL Server 2016
17 20 (0.37%) Oracle Reports
17 20 (0.37%) Star Schema
18 18 (0.33%) SQL Server 2014
Development Applications
1 131 (2.42%) JIRA
2 84 (1.55%) Jenkins
3 79 (1.46%) Git (software)
4 41 (0.76%) JMeter
5 38 (0.70%) Subversion
6 34 (0.63%) Selenium
7 32 (0.59%) Maven
8 24 (0.44%) Atlassian Bamboo
9 22 (0.41%) GitLab
9 22 (0.41%) TeamCity
10 21 (0.39%) HP UFT
11 20 (0.37%) MSI
12 18 (0.33%) SoapUI
12 18 (0.33%) Team Foundation Server
12 18 (0.33%) Visual Studio
13 13 (0.24%) Bitbucket
13 13 (0.24%) LoadRunner
14 12 (0.22%) Cucumber
15 10 (0.18%) Ant
15 10 (0.18%) Eclipse
General
1 911 (16.85%) Finance
2 288 (5.33%) Banking
3 274 (5.07%) Telecoms
4 169 (3.13%) Retail
5 89 (1.65%) Legal
6 69 (1.28%) Law
7 59 (1.09%) Investment Banking
8 57 (1.05%) Manufacturing
9 38 (0.70%) Back Office
10 37 (0.68%) Automotive
10 37 (0.68%) Marketing
11 35 (0.65%) Advertising
11 35 (0.65%) Publishing
12 33 (0.61%) Pharmaceutical
13 27 (0.50%) Local Government
14 26 (0.48%) Billing
14 26 (0.48%) International Banking
15 21 (0.39%) Front Office
15 21 (0.39%) Retail Banking
16 20 (0.37%) Military
Job Titles
1 1,297 (23.98%) Analyst
2 507 (9.38%) Service Analyst
3 447 (8.27%) Service Manager
4 413 (7.64%) Architect
5 412 (7.62%) Service Desk Analyst
6 324 (5.99%) Support Analyst
7 296 (5.47%) Support Engineer
8 255 (4.72%) Project Manager
9 240 (4.44%) Desktop Support
10 213 (3.94%) Consultant
11 205 (3.79%) 2nd Line Support
12 201 (3.72%) IT Manager
13 180 (3.33%) Delivery Manager
14 175 (3.24%) Business Analyst
15 172 (3.18%) Network Engineer
16 171 (3.16%) IT Support
17 162 (3.00%) Services Delivery Manager
18 159 (2.94%) Developer
18 159 (2.94%) Infrastructure Engineer
19 158 (2.92%) IT Analyst
Libraries, Frameworks & Software Standards
1 206 (3.81%) Web Services
2 111 (2.05%) HTML
2 111 (2.05%) XML
3 105 (1.94%) REST
4 92 (1.70%) .NET
5 90 (1.66%) SOAP
6 82 (1.52%) Middleware
7 73 (1.35%) CSS
8 61 (1.13%) LDAP
9 51 (0.94%) JSON
10 48 (0.89%) J2EE
11 45 (0.83%) AngularJS
12 26 (0.48%) RESTful
13 24 (0.44%) Ajax
13 24 (0.44%) ASP.NET
13 24 (0.44%) IBM Integration Bus
14 23 (0.43%) ISPF
14 23 (0.43%) SAML
14 23 (0.43%) XSLT
15 22 (0.41%) Spring
Miscellaneous
1 526 (9.73%) Analytical Skills
2 389 (7.19%) Management Information System
3 321 (5.94%) Data Centre
4 162 (3.00%) CMDB
5 131 (2.42%) Computer Science
6 123 (2.27%) Blackberry
7 101 (1.87%) Clustering
8 86 (1.59%) NHS
9 71 (1.31%) PKI
9 71 (1.31%) Public Cloud
10 70 (1.29%) iPhone
11 65 (1.20%) User Experience
12 62 (1.15%) Replication
13 55 (1.02%) Video Conferencing
13 55 (1.02%) Virtual Team
14 51 (0.94%) iPad
15 46 (0.85%) Driving Licence
16 39 (0.72%) Enterprise Software
17 37 (0.68%) PMI
18 34 (0.63%) Mobile App
Operating Systems
1 1,798 (33.25%) Windows
2 606 (11.21%) Windows Server
3 544 (10.06%) Linux
4 492 (9.10%) Windows 7
5 328 (6.07%) Windows 10
6 292 (5.40%) Unix
7 283 (5.23%) Windows Server 2008
8 269 (4.97%) Windows Server 2012
9 132 (2.44%) Red Hat Enterprise Linux
10 109 (2.02%) Windows Server 2003
11 88 (1.63%) Solaris
12 80 (1.48%) Windows 8
12 80 (1.48%) Windows XP
13 73 (1.35%) Android
14 69 (1.28%) AIX
15 62 (1.15%) Apple iOS
16 38 (0.70%) Windows Vista
17 32 (0.59%) Mac OS X
18 30 (0.55%) HPUX
19 27 (0.50%) VMS
Processes & Methodologies
1 1,343 (24.83%) Service Management
2 730 (13.50%) Service Delivery
3 697 (12.89%) Project Management
4 688 (12.72%) Agile Software Development
5 686 (12.68%) Change Management
6 661 (12.22%) ITIL V3
7 630 (11.65%) PRINCE2
8 573 (10.60%) ITSM
9 468 (8.65%) Incident Management
10 424 (7.84%) Stakeholder Management
11 405 (7.49%) Problem Management
12 312 (5.77%) Service Design
13 307 (5.68%) Migration
14 267 (4.94%) Configuration Management
15 231 (4.27%) DevOps
16 215 (3.98%) Release Management
17 200 (3.70%) Continuous Improvement
18 196 (3.62%) Information Security
19 192 (3.55%) Asset Management
20 185 (3.42%) Disaster Recovery
Programming Languages
1 477 (8.82%) SQL
2 305 (5.64%) PowerShell
3 218 (4.03%) Java
4 170 (3.14%) Python
5 145 (2.68%) JavaScript
6 128 (2.37%) Perl
7 117 (2.16%) C
8 114 (2.11%) Shell Script
9 72 (1.33%) Bash Shell
10 64 (1.18%) Ruby
11 50 (0.92%) C#
12 42 (0.78%) T-SQL
13 38 (0.70%) PHP
14 37 (0.68%) VBScript
15 36 (0.67%) C++
16 35 (0.65%) PL/SQL
17 33 (0.61%) VB
18 29 (0.54%) Korn
19 26 (0.48%) JCL
20 12 (0.22%) VBA
Qualifications
1 722 (13.35%) Security Cleared
2 610 (11.28%) ITIL Certification
3 523 (9.67%) SC Cleared
4 429 (7.93%) Degree
5 428 (7.91%) Microsoft Certification
6 313 (5.79%) Cisco Certification
7 272 (5.03%) MCSE
8 186 (3.44%) CISSP
9 174 (3.22%) CCNA
10 171 (3.16%) DV Cleared
11 160 (2.96%) CCNP
11 160 (2.96%) ITIL Foundation Certificate
12 125 (2.31%) MCSA
13 114 (2.11%) MCP
14 101 (1.87%) CISM
15 84 (1.55%) PRINCE2 Certification
16 83 (1.53%) VMware Certified Professional (VCP)
17 78 (1.44%) PRINCE2 Practitioner
18 77 (1.42%) PMP
19 75 (1.39%) PMI Certification
Quality Assurance & Compliance
1 526 (9.73%) SLA
2 177 (3.27%) ISO/IEC 27001
3 136 (2.51%) QA
4 115 (2.13%) COBIT
5 95 (1.76%) ISO/IEC 20000
6 90 (1.66%) GDPR
7 79 (1.46%) PCI DSS
8 74 (1.37%) PMO
9 73 (1.35%) ISO 9001
10 43 (0.80%) Disclosure Scotland
11 36 (0.67%) Sarbanes-Oxley
12 27 (0.50%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 17 (0.31%) Data Quality
14 15 (0.28%) ISO 22301
15 11 (0.20%) Cyber Essentials
15 11 (0.20%) HL7
16 10 (0.18%) WCAG
17 9 (0.17%) MiFID
18 8 (0.15%) GxP
19 7 (0.13%) COSO
System Software
1 1,239 (22.91%) Active Directory
2 368 (6.80%) VMware Infrastructure
3 188 (3.48%) Hyper-V
4 115 (2.13%) vSphere
5 105 (1.94%) XenApp
6 74 (1.37%) VMware ESXi
7 64 (1.18%) Docker
8 47 (0.87%) Virtual Machines
9 45 (0.83%) XenDesktop
10 39 (0.72%) Microsoft App-V
11 32 (0.59%) BitLocker
12 28 (0.52%) Virtual Desktop
13 27 (0.50%) NFS
13 27 (0.50%) Terminal Services
14 21 (0.39%) Firmware
15 18 (0.33%) Job Entry Subsystem
16 17 (0.31%) Tivoli Workload Scheduler
16 17 (0.31%) VMware Workstation
16 17 (0.31%) XenServer
17 16 (0.30%) RACF
Systems Management
1 407 (7.53%) SCCM
2 131 (2.42%) SCOM
3 83 (1.53%) Ansible
4 81 (1.50%) Puppet
5 74 (1.37%) Opscode Chef
6 63 (1.16%) NetBackup
7 48 (0.89%) Systems Management Server (SMS)
8 44 (0.81%) Nagios
9 42 (0.78%) Backup Exec
9 42 (0.78%) Tivoli
10 38 (0.70%) AirWatch
11 34 (0.63%) WSUS
12 31 (0.57%) McAfee ePO
13 29 (0.54%) Norton AntiVirus
14 27 (0.50%) vCenter Server
15 25 (0.46%) Symantec Enterprise Vault
16 24 (0.44%) HP Quality Center
16 24 (0.44%) Tivoli Storage Manager
17 23 (0.43%) FortiGate
18 22 (0.41%) Nessus
Vendors
1 1,410 (26.07%) Microsoft
2 620 (11.46%) VMware
3 571 (10.56%) Cisco
4 415 (7.67%) Citrix
5 405 (7.49%) ServiceNow
6 339 (6.27%) HP
7 301 (5.57%) Oracle
8 176 (3.25%) SAP
9 164 (3.03%) IBM
10 140 (2.59%) Red Hat
11 135 (2.50%) NetApp
12 133 (2.46%) Remedy
13 112 (2.07%) CheckPoint
14 106 (1.96%) BMC
15 102 (1.89%) Apple
15 102 (1.89%) F5
16 93 (1.72%) McAfee
16 93 (1.72%) Splunk
17 90 (1.66%) Ivanti
18 89 (1.65%) SolarWinds