Period
to 27 January 2022

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 27 January 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK
6 months to
27 Jan 2022
Same period 2021 Same period 2020
Rank 50 57 42
Rank change year-on-year +7 -15 +5
Contract jobs citing ITIL 3,977 1,671 3,713
As % of all contract jobs advertised in the UK 4.53% 3.94% 5.19%
As % of the Processes & Methodologies category 5.08% 4.51% 6.01%
Number of daily rates quoted 2,726 1,038 2,320
10th Percentile £170 £163 £146
25th Percentile £313 £320 £250
Median daily rate (50th Percentile) £450 £425 £400
Median % change year-on-year +5.88% +6.25% -
75th Percentile £555 £517 £500
90th Percentile £638 £594 £588
UK excluding London median daily rate £400 £400 £395
% change year-on-year - +1.27% +3.95%
Number of hourly rates quoted 217 111 244
10th Percentile £12.25 £12.50 £11.26
25th Percentile £13.25 £14.75 £13.50
Median hourly rate £15.50 £18.50 £17.25
Median % change year-on-year -16.22% +7.25% +1.47%
75th Percentile £20.93 £24.13 £25.60
90th Percentile £33.75 £42.00 £43.69
UK excluding London median hourly rate £15.00 £19.00 £17.00
% change year-on-year -21.05% +11.76% +0.83%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 78,344 37,030 61,766
As % of all contract IT jobs advertised in the UK 89.21% 87.22% 86.34%
Number of daily rates quoted 55,026 25,351 41,365
10th Percentile £329 £300 £281
25th Percentile £425 £375 £375
Median daily rate (50th Percentile) £525 £475 £475
Median % change year-on-year +10.53% - -
75th Percentile £625 £575 £575
90th Percentile £713 £650 £650
UK excluding London median daily rate £475 £425 £430
% change year-on-year +11.76% -1.16% +1.18%
Number of hourly rates quoted 1,634 1,200 1,889
10th Percentile £12.25 £12.00 £12.00
25th Percentile £15.50 £16.00 £15.00
Median hourly rate £26.00 £27.50 £21.00
Median % change year-on-year -5.45% +30.95% -4.55%
75th Percentile £49.25 £47.50 £44.75
90th Percentile £63.75 £60.00 £53.00
UK excluding London median hourly rate £21.00 £24.00 £19.71
% change year-on-year -12.50% +21.77% -8.33%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 27 January 2022.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 27 January 2022.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 27 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +11 3,346 £450 +5.88% 1,156
UK excluding London +3 2,100 £400 - 907
London +11 1,242 £500 +11.11% 309
Work from Home +12 924 £450 - 171
South East 0 570 £415 +3.75% 194
North of England +15 479 £400 +14.29% 267
Midlands +10 381 £400 -5.88% 198
North West +12 284 £422 +28.66% 156
South West -8 263 £425 -2.52% 84
West Midlands +3 224 £450 +5.88% 142
East of England +13 222 £400 -3.03% 96
Yorkshire +12 174 £395 -1.25% 83
East Midlands +22 151 £340 +36.00% 55
Scotland -17 142 £305 -18.67% 39
Wales +4 47 £375 -16.67% 24
North East -9 22 £375 -6.25% 28
Northern Ireland -4 6 £290 +87.10% 6

For the 6 months to 27 January 2022, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,357 (34.12%) Social Skills
2 1,171 (29.44%) Windows
3 1,048 (26.35%) Microsoft
4 1,019 (25.62%) Service Management
5 882 (22.18%) Agile Software Development
6 838 (21.07%) Active Directory
7 780 (19.61%) Microsoft 365
8 643 (16.17%) Security Cleared
9 620 (15.59%) Azure
10 606 (15.24%) Service Delivery
11 601 (15.11%) ITSM
12 593 (14.91%) Finance
13 504 (12.67%) Problem-Solving
14 479 (12.04%) Change Management
15 476 (11.97%) ITIL V3
16 475 (11.94%) SLA
17 467 (11.74%) VMware
18 466 (11.72%) Public Sector
19 461 (11.59%) ServiceNow
20 455 (11.44%) SC Cleared
21 453 (11.39%) ITIL Certification
22 442 (11.11%) Incident Management
23 431 (10.84%) Project Management
24 398 (10.01%) Analytical Skills
25 383 (9.63%) Stakeholder Management
26 380 (9.55%) SQL
27 377 (9.48%) Windows Server
28 372 (9.35%) Service Design
29 361 (9.08%) Windows 10
30 360 (9.05%) Problem Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 271 (6.81%) SharePoint
2 93 (2.34%) MS Exchange
3 90 (2.26%) Confluence
4 62 (1.56%) IIS
5 40 (1.01%) Skype for Business
6 36 (0.91%) Tomcat
7 34 (0.85%) CMS
8 30 (0.75%) WebSphere
9 26 (0.65%) Apache
10 25 (0.63%) SharePoint 2010
11 24 (0.60%) WebLogic
12 20 (0.50%) JBoss
13 16 (0.40%) Elasticsearch
14 13 (0.33%) ArcGIS
14 13 (0.33%) Exchange Server 2013
14 13 (0.33%) IBM Notes
15 12 (0.30%) SAS
16 11 (0.28%) IBM HTTP Server
16 11 (0.28%) nginx
16 11 (0.28%) Oracle SOA Suite
Applications
1 350 (8.80%) Microsoft Office
2 153 (3.85%) Microsoft Excel
3 57 (1.43%) Microsoft Project
4 51 (1.28%) Microsoft PowerPoint
5 44 (1.11%) MS Visio
6 12 (0.30%) Photoshop
7 11 (0.28%) Spreadsheet
8 10 (0.25%) Chatbot
9 5 (0.13%) Adobe Creative Suite
10 2 (0.050%) Acrobat
10 2 (0.050%) AutoCAD
10 2 (0.050%) InfoPath
11 1 (0.025%) ProjectWise
Business Applications
1 41 (1.03%) Dynamics CRM
2 26 (0.65%) Remedy ITSM
3 23 (0.58%) BusinessWorks
4 12 (0.30%) Salesforce.com CRM
5 11 (0.28%) Oracle SCM
6 9 (0.23%) Maximo
6 9 (0.23%) Oracle EBS
7 8 (0.20%) SAP S/4HANA
8 6 (0.15%) Eikon
8 6 (0.15%) SAP ERP
8 6 (0.15%) Sentinel
8 6 (0.15%) Sparx Enterprise Architect
9 5 (0.13%) assyst
9 5 (0.13%) Oracle Applications
10 4 (0.10%) Dynamics NAV
10 4 (0.10%) Oracle 11i
10 4 (0.10%) Oracle Financials
11 3 (0.075%) Dynamics AX
11 3 (0.075%) NetSuite
11 3 (0.075%) RMDS
Cloud Services
1 780 (19.61%) Microsoft 365
2 620 (15.59%) Azure
3 257 (6.46%) AWS
4 139 (3.50%) Power Platform
5 126 (3.17%) SaaS
6 119 (2.99%) IaaS
6 119 (2.99%) PaaS
7 110 (2.77%) Azure Active Directory
8 53 (1.33%) GCP
9 52 (1.31%) Cloud Computing
10 43 (1.08%) Dynamics 365
10 43 (1.08%) PowerApps
11 37 (0.93%) OneDrive
12 31 (0.78%) Amazon S3
12 31 (0.78%) Azure Monitor
13 27 (0.68%) Amazon EC2
13 27 (0.68%) Azure Cosmos DB
14 26 (0.65%) Azure Logic Apps
14 26 (0.65%) Azure Stack
15 24 (0.60%) Amazon CloudWatch
Communications & Networking
1 284 (7.14%) Firewall
2 218 (5.48%) DNS
3 180 (4.53%) WAN
4 164 (4.12%) DHCP
5 163 (4.10%) LAN
6 134 (3.37%) VPN
7 109 (2.74%) TCP/IP
8 94 (2.36%) Internet
8 94 (2.36%) Wi-Fi
9 79 (1.99%) Wireless
10 72 (1.81%) Skype
11 68 (1.71%) SAN
11 68 (1.71%) VoIP
12 57 (1.43%) SD-WAN
13 52 (1.31%) MPLS
14 49 (1.23%) OSPF
15 47 (1.18%) Network Security
16 46 (1.16%) BGP
17 39 (0.98%) Cisco ASA
18 38 (0.96%) Remote Desktop
Database & Business Intelligence
1 232 (5.83%) SQL Server
2 95 (2.39%) Power BI
3 60 (1.51%) Data Warehouse
4 51 (1.28%) MySQL
5 46 (1.16%) Oracle Database
6 39 (0.98%) Relational Database
7 27 (0.68%) DB2
7 27 (0.68%) Tableau
8 24 (0.60%) Azure SQL Database
9 22 (0.55%) SQL Server Integration Services
10 20 (0.50%) BusinessObjects
10 20 (0.50%) PostgreSQL
11 19 (0.48%) Oracle Database 12c
12 18 (0.45%) SQL Server Reporting Services
13 17 (0.43%) GIS
14 16 (0.40%) Oracle Reports
15 15 (0.38%) RDBMS
16 14 (0.35%) Metadata
16 14 (0.35%) SQL Server 2008
17 13 (0.33%) SQL Server 2016
Development Applications
1 188 (4.73%) JIRA
2 78 (1.96%) Git (software)
3 61 (1.53%) Jenkins
4 26 (0.65%) Subversion
5 24 (0.60%) Selenium
6 23 (0.58%) Artifactory
6 23 (0.58%) GitLab
7 21 (0.53%) Bitbucket
8 12 (0.30%) Sonatype Nexus
9 10 (0.25%) Eclipse
10 9 (0.23%) Oracle APEX
10 9 (0.23%) Robot Framework
11 7 (0.18%) ERwin
11 7 (0.18%) Team Foundation Server
12 6 (0.15%) Atlassian Bamboo
13 5 (0.13%) Oracle Forms
13 5 (0.13%) TeamCity
13 5 (0.13%) Visual Studio
14 4 (0.10%) Visual Studio Team System
15 3 (0.075%) Cypress.io
General
1 1,357 (34.12%) Social Skills
2 593 (14.91%) Finance
3 466 (11.72%) Public Sector
4 398 (10.01%) Analytical Skills
5 193 (4.85%) Telecoms
6 136 (3.42%) Banking
7 119 (2.99%) Presentation Skills
8 114 (2.87%) Retail
9 101 (2.54%) Organisational Skills
10 81 (2.04%) Influencing Skills
11 79 (1.99%) Manufacturing
12 64 (1.61%) Documentation Skills
13 63 (1.58%) Law
14 61 (1.53%) Legal
15 50 (1.26%) Marketing
16 48 (1.21%) Local Government
17 46 (1.16%) Front Office
18 36 (0.91%) Financial Institution
19 34 (0.85%) Electronics
20 30 (0.75%) Back Office
Job Titles
1 851 (21.40%) Analyst
2 437 (10.99%) Service Manager
3 383 (9.63%) Architect
4 332 (8.35%) Service Analyst
5 264 (6.64%) Service Desk Analyst
6 210 (5.28%) Support Engineer
7 192 (4.83%) Support Analyst
8 178 (4.48%) IT Manager
8 178 (4.48%) Project Manager
9 165 (4.15%) IT Support
9 165 (4.15%) Transition Manager
10 159 (4.00%) IT Analyst
11 158 (3.97%) Consultant
11 158 (3.97%) Service Transition Manager
12 153 (3.85%) Infrastructure Engineer
13 145 (3.65%) Delivery Manager
14 133 (3.34%) Solutions Architect
15 125 (3.14%) 2nd Line Support
16 123 (3.09%) Service Delivery Manager
17 119 (2.99%) Business Analyst
Libraries, Frameworks & Software Standards
1 126 (3.17%) .NET
2 95 (2.39%) Middleware
3 91 (2.29%) HTML
4 64 (1.61%) CSS
5 60 (1.51%) Web Services
6 57 (1.43%) XML
7 39 (0.98%) LDAP
8 33 (0.83%) REST
9 27 (0.68%) JSON
10 25 (0.63%) HTML5
11 23 (0.58%) Rendezvous
11 23 (0.58%) SOAP
12 22 (0.55%) Oracle Fusion
13 21 (0.53%) Ajax
14 18 (0.45%) AngularJS
15 14 (0.35%) ARM Templates
16 12 (0.30%) 802.1X
16 12 (0.30%) ASP.NET
16 12 (0.30%) XSLT
17 11 (0.28%) React
Miscellaneous
1 191 (4.80%) Data Centre
2 183 (4.60%) Management Information System
3 150 (3.77%) Self-Motivation
4 149 (3.75%) CMDB
5 100 (2.51%) NHS
6 86 (2.16%) Public Cloud
7 73 (1.84%) Replication
8 65 (1.63%) Virtual Team
9 60 (1.51%) Clustering
10 56 (1.41%) Video Conferencing
11 55 (1.38%) Driving Licence
12 42 (1.06%) PKI
13 39 (0.98%) Enterprise Software
14 36 (0.91%) User Experience
15 30 (0.75%) Data Protection Act
16 26 (0.65%) Derivative
16 26 (0.65%) Private Cloud
17 24 (0.60%) Hybrid Cloud
18 23 (0.58%) Data Structures
18 23 (0.58%) Taxonomies
Operating Systems
1 1,171 (29.44%) Windows
2 377 (9.48%) Windows Server
3 361 (9.08%) Windows 10
4 334 (8.40%) Linux
5 181 (4.55%) Unix
6 144 (3.62%) Windows Server 2012
7 125 (3.14%) Windows 7
8 105 (2.64%) Windows Server 2016
9 73 (1.84%) Windows Server 2008
9 73 (1.84%) Windows Server 2019
10 69 (1.73%) Red Hat Enterprise Linux
11 55 (1.38%) Android
12 44 (1.11%) Apple iOS
13 43 (1.08%) Mac OS
14 39 (0.98%) Solaris
15 38 (0.96%) AIX
16 29 (0.73%) CentOS
17 25 (0.63%) Windows Server 2003
18 19 (0.48%) Windows 8
19 18 (0.45%) Windows XP
Processes & Methodologies
1 1,019 (25.62%) Service Management
2 882 (22.18%) Agile Software Development
3 606 (15.24%) Service Delivery
4 601 (15.11%) ITSM
5 504 (12.67%) Problem-Solving
6 479 (12.04%) Change Management
7 476 (11.97%) ITIL V3
8 442 (11.11%) Incident Management
9 431 (10.84%) Project Management
10 383 (9.63%) Stakeholder Management
11 372 (9.35%) Service Design
12 360 (9.05%) Problem Management
13 336 (8.45%) PRINCE2
14 306 (7.69%) Migration
15 292 (7.34%) DevOps
16 290 (7.29%) Project Delivery
17 215 (5.41%) Configuration Management
18 198 (4.98%) Infrastructure Engineering
19 196 (4.93%) Continuous Improvement
20 186 (4.68%) Asset Management
Programming Languages
1 380 (9.55%) SQL
2 285 (7.17%) PowerShell
3 156 (3.92%) Python
4 114 (2.87%) Java
5 103 (2.59%) JavaScript
6 84 (2.11%) C#
7 76 (1.91%) Shell Script
8 71 (1.79%) C
9 61 (1.53%) Bash
10 51 (1.28%) Perl
11 32 (0.80%) PL/SQL
12 24 (0.60%) VBScript
13 23 (0.58%) VB
13 23 (0.58%) VB.NET
14 20 (0.50%) T-SQL
15 17 (0.43%) C++
16 14 (0.35%) PHP
17 12 (0.30%) R
18 9 (0.23%) VBA
19 8 (0.20%) COBOL
Qualifications
1 643 (16.17%) Security Cleared
2 455 (11.44%) SC Cleared
3 453 (11.39%) ITIL Certification
4 304 (7.64%) Degree
5 217 (5.46%) Microsoft Certification
6 180 (4.53%) Cisco Certification
7 167 (4.20%) DV Cleared
8 126 (3.17%) ITIL Foundation Certificate
9 112 (2.82%) MCP
10 110 (2.77%) CCNA
11 104 (2.62%) MCSE
12 85 (2.14%) MCSA
13 79 (1.99%) CCNP
14 69 (1.73%) BPSS Clearance
15 65 (1.63%) CISSP
16 61 (1.53%) PMP
17 60 (1.51%) PMI Certification
18 48 (1.21%) CISM
19 46 (1.16%) A+ Certification
20 42 (1.06%) TOGAF Certification
Quality Assurance & Compliance
1 475 (11.94%) SLA
2 114 (2.87%) ISO/IEC 27001
3 98 (2.46%) QA
4 97 (2.44%) COBIT
5 96 (2.41%) GDPR
6 41 (1.03%) NIST
7 37 (0.93%) ISO/IEC 20000
7 37 (0.93%) PMO
8 35 (0.88%) Data Quality
9 29 (0.73%) Cyber Essentials
9 29 (0.73%) PCI DSS
10 21 (0.53%) Disclosure Scotland
11 18 (0.45%) ISO 22301
11 18 (0.45%) Sarbanes-Oxley
12 13 (0.33%) GRC
13 11 (0.28%) Accessibility
13 11 (0.28%) Cyber Essentials PLUS
13 11 (0.28%) ISO 9001
14 10 (0.25%) HMG Security Policy Framework
15 8 (0.20%) Government Security Classifications
System Software
1 838 (21.07%) Active Directory
2 320 (8.05%) VMware Infrastructure
3 86 (2.16%) Hyper-V
4 80 (2.01%) vSphere
5 78 (1.96%) Docker
6 54 (1.36%) VMware ESXi
7 52 (1.31%) Virtual Machines
8 51 (1.28%) VMware NSX
9 47 (1.18%) Virtual Desktop
10 31 (0.78%) Virtual Servers
11 29 (0.73%) Firmware
12 20 (0.50%) BitLocker
13 17 (0.43%) Oracle RAC
13 17 (0.43%) vCloud
14 16 (0.40%) Microsoft Virtual Server
15 15 (0.38%) XenApp
16 14 (0.35%) NFS
17 13 (0.33%) XenDesktop
18 11 (0.28%) KVM
19 10 (0.25%) Microsoft App-V
Systems Management
1 255 (6.41%) SCCM
2 105 (2.64%) Ansible
3 96 (2.41%) Microsoft Intune
4 84 (2.11%) Terraform
5 69 (1.73%) Kubernetes
6 66 (1.66%) Active Directory Federation Services
7 45 (1.13%) Single Sign-On
8 44 (1.11%) vRealize
9 39 (0.98%) BladeLogic
10 34 (0.85%) Microsoft Clustering
11 33 (0.83%) AirWatch
12 29 (0.73%) vCenter Server
13 27 (0.68%) Jamf Pro
13 27 (0.68%) Puppet
14 26 (0.65%) Cisco CUCM
15 25 (0.63%) ITRS Geneos
16 24 (0.60%) Tivoli
16 24 (0.60%) WSUS
17 21 (0.53%) SCOM
18 19 (0.48%) Data Guard
Vendors
1 1,048 (26.35%) Microsoft
2 467 (11.74%) VMware
3 461 (11.59%) ServiceNow
4 334 (8.40%) Cisco
5 285 (7.17%) Citrix
6 273 (6.86%) Oracle
7 110 (2.77%) HP
8 103 (2.59%) SAP
9 89 (2.24%) IBM
10 79 (1.99%) Splunk
11 78 (1.96%) BMC
11 78 (1.96%) Red Hat
12 76 (1.91%) Dell
13 74 (1.86%) CheckPoint
13 74 (1.86%) Remedy
14 65 (1.63%) Apple
15 61 (1.53%) Palo Alto
16 60 (1.51%) Salesforce.com
17 56 (1.41%) Google
18 48 (1.21%) NetApp