Period
to 20 September 2021

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 20 September 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 53 53 41
Rank change year-on-year 0 -12 +1
Contract jobs citing ITIL 3,361 1,240 4,759
As % of all contract jobs advertised in the UK 4.25% 4.25% 5.36%
As % of the Processes & Methodologies category 4.78% 4.88% 6.14%
Number of daily rates quoted 2,329 753 2,900
10th Percentile £173 £163 £150
25th Percentile £313 £318 £280
Median daily rate (50th Percentile) £436 £425 £410
Median % change year-on-year +2.59% +3.66% +2.50%
75th Percentile £538 £526 £503
90th Percentile £615 £607 £588
UK excluding London median daily rate £406 £411 £400
% change year-on-year -1.22% +2.63% +5.26%
Number of hourly rates quoted 190 85 323
10th Percentile £12.06 £12.66 £11.25
25th Percentile £13.16 £14.00 £13.50
Median hourly rate £15.82 £17.50 £18.70
Median % change year-on-year -9.63% -6.39% +16.84%
75th Percentile £22.25 £22.25 £30.00
90th Percentile £34.33 £37.50 £50.00
UK excluding London median hourly rate £15.40 £17.50 £17.50
% change year-on-year -12.00% - +16.67%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 70,365 25,389 77,550
As % of all contract IT jobs advertised in the UK 88.98% 87.06% 87.37%
Number of daily rates quoted 48,594 17,041 51,827
10th Percentile £319 £300 £300
25th Percentile £413 £388 £375
Median daily rate (50th Percentile) £500 £475 £475
Median % change year-on-year +5.26% - +5.56%
75th Percentile £600 £575 £575
90th Percentile £700 £675 £650
UK excluding London median daily rate £450 £450 £438
% change year-on-year - +2.86% +2.94%
Number of hourly rates quoted 1,701 735 2,193
10th Percentile £12.00 £12.01 £11.50
25th Percentile £14.68 £16.00 £14.50
Median hourly rate £24.50 £26.00 £22.50
Median % change year-on-year -5.77% +15.56% +16.02%
75th Percentile £48.75 £46.00 £45.13
90th Percentile £62.50 £56.80 £52.50
UK excluding London median hourly rate £21.00 £22.50 £22.50
% change year-on-year -6.67% - +20.56%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 20 September 2021.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 20 September 2021.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 20 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 2,796 £448 +2.40% 983
UK excluding London 0 1,901 £406 -1.22% 804
London +7 980 £500 +5.26% 231
Work from Home +8 791 £450 +2.27% 122
South East 0 530 £430 +6.17% 167
North of England +9 431 £405 +5.88% 223
Midlands +7 298 £419 +4.69% 162
North West +7 246 £421 +11.82% 136
South West +4 234 £450 -6.40% 109
West Midlands +2 193 £425 +6.25% 95
East of England +11 188 £188 -46.04% 86
Scotland -21 184 £405 -2.70% 33
Yorkshire +21 159 £400 -1.84% 68
East Midlands +18 105 £345 +4.23% 67
Wales +16 43 £400 +135.29% 23
North East -8 26 £513 +46.43% 19
Northern Ireland -15 7 £228 +42.19% 2

For the 6 months to 20 September 2021, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,103 (32.82%) Social Skills
2 955 (28.41%) Windows
3 854 (25.41%) Microsoft
4 828 (24.64%) Service Management
5 689 (20.50%) Active Directory
6 665 (19.79%) Agile Software Development
7 627 (18.66%) Microsoft 365
8 545 (16.22%) Security Cleared
9 535 (15.92%) Azure
10 508 (15.11%) ITSM
11 449 (13.36%) Finance
12 437 (13.00%) Service Delivery
13 434 (12.91%) VMware
14 420 (12.50%) ServiceNow
15 409 (12.17%) Problem-Solving
16 404 (12.02%) ITIL Certification
17 392 (11.66%) SC Cleared
18 379 (11.28%) Project Management
19 375 (11.16%) Change Management
20 358 (10.65%) Analytical Skills
21 357 (10.62%) SLA
22 337 (10.03%) Public Sector
23 327 (9.73%) SQL
24 322 (9.58%) Stakeholder Management
25 318 (9.46%) Windows Server
26 316 (9.40%) ITIL V3
27 310 (9.22%) Service Design
28 299 (8.90%) Linux
29 298 (8.87%) PowerShell
30 297 (8.84%) Windows 10

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 201 (5.98%) SharePoint
2 69 (2.05%) MS Exchange
3 59 (1.76%) Confluence
4 58 (1.73%) IIS
5 34 (1.01%) Apache
6 29 (0.86%) Tomcat
7 27 (0.80%) CMS
8 22 (0.65%) Skype for Business
9 20 (0.60%) WebSphere
10 17 (0.51%) Elasticsearch
10 17 (0.51%) Exchange Server 2013
11 16 (0.48%) JBoss
12 13 (0.39%) WebLogic
13 10 (0.30%) ArcGIS
13 10 (0.30%) Documentum
13 10 (0.30%) nginx
13 10 (0.30%) Oracle SOA Suite
13 10 (0.30%) SharePoint 2010
14 8 (0.24%) Exchange Server 2010
15 7 (0.21%) CICS
Applications
1 262 (7.80%) Microsoft Office
2 134 (3.99%) Microsoft Excel
3 60 (1.79%) Microsoft PowerPoint
4 51 (1.52%) Microsoft Project
4 51 (1.52%) MS Visio
5 12 (0.36%) Chatbot
6 10 (0.30%) Photoshop
7 4 (0.12%) Spreadsheet
8 2 (0.060%) InfoPath
9 1 (0.030%) CINEMA 4D
Business Applications
1 31 (0.92%) Remedy ITSM
2 15 (0.45%) Dynamics CRM
2 15 (0.45%) SAP S/4HANA
3 10 (0.30%) Salesforce.com CRM
4 8 (0.24%) Dynamics AX
4 8 (0.24%) Oracle Financials
5 7 (0.21%) Oracle EBS
6 6 (0.18%) Cloudability
7 5 (0.15%) Dynamics NAV
7 5 (0.15%) Oracle Applications
7 5 (0.15%) Remedy AR System
7 5 (0.15%) Sentinel
8 4 (0.12%) Magento
8 4 (0.12%) NetSuite
8 4 (0.12%) SAP MM
8 4 (0.12%) SAP SD
8 4 (0.12%) Shopify
9 3 (0.089%) Oracle Procure-to-Pay
9 3 (0.089%) Primavera
9 3 (0.089%) SAP MDM
Cloud Services
1 627 (18.66%) Microsoft 365
2 535 (15.92%) Azure
3 293 (8.72%) AWS
4 103 (3.06%) SaaS
5 92 (2.74%) IaaS
5 92 (2.74%) PaaS
6 74 (2.20%) Azure Active Directory
7 70 (2.08%) Power Platform
8 59 (1.76%) GCP
9 49 (1.46%) GitHub
10 33 (0.98%) OneDrive
11 30 (0.89%) Cloud Computing
12 29 (0.86%) Dynamics 365
13 28 (0.83%) AWS Lambda
14 26 (0.77%) Mimecast
14 26 (0.77%) Serverless
15 25 (0.74%) Amazon CloudWatch
15 25 (0.74%) AWS CloudFormation
16 24 (0.71%) Amazon EC2
17 22 (0.65%) Virtual Private Cloud
Communications & Networking
1 263 (7.83%) Firewall
2 177 (5.27%) DNS
3 161 (4.79%) WAN
4 155 (4.61%) LAN
5 125 (3.72%) DHCP
6 109 (3.24%) VPN
7 108 (3.21%) TCP/IP
8 71 (2.11%) SAN
9 67 (1.99%) Wi-Fi
9 67 (1.99%) Wireless
10 65 (1.93%) VoIP
11 64 (1.90%) Network Security
12 61 (1.81%) Internet
13 49 (1.46%) Skype
14 37 (1.10%) Remote Desktop
15 36 (1.07%) NetScaler
15 36 (1.07%) SSL
16 33 (0.98%) Unified Communications
17 31 (0.92%) HTTP
18 30 (0.89%) SD-WAN
Database & Business Intelligence
1 148 (4.40%) SQL Server
2 60 (1.79%) Oracle Database
3 50 (1.49%) Power BI
4 36 (1.07%) MySQL
5 33 (0.98%) Data Warehouse
6 31 (0.92%) Relational Database
7 24 (0.71%) PostgreSQL
8 20 (0.60%) Big Data
9 17 (0.51%) Oracle Database 11g
10 16 (0.48%) Azure SQL Database
10 16 (0.48%) Oracle Reports
11 15 (0.45%) Oracle Database 12c
11 15 (0.45%) RDBMS
12 14 (0.42%) GIS
13 13 (0.39%) DB2
14 12 (0.36%) BusinessObjects
15 11 (0.33%) Hadoop
15 11 (0.33%) Oracle Exadata
15 11 (0.33%) Tableau
16 10 (0.30%) Amazon RDS
Development Applications
1 145 (4.31%) JIRA
2 69 (2.05%) Git (software)
3 54 (1.61%) Jenkins
4 28 (0.83%) GitLab
5 19 (0.57%) Artifactory
6 18 (0.54%) Subversion
7 15 (0.45%) Visual Studio
8 12 (0.36%) Bitbucket
9 10 (0.30%) Visual Studio Team System
10 9 (0.27%) Eclipse
11 6 (0.18%) Cypress.io
11 6 (0.18%) MSI
11 6 (0.18%) Oracle APEX
12 5 (0.15%) Sonatype Nexus
12 5 (0.15%) Vagrant
13 4 (0.12%) AdminStudio
13 4 (0.12%) JMeter
14 3 (0.089%) Selenium
14 3 (0.089%) Team Foundation Server
14 3 (0.089%) TestDirector
General
1 1,103 (32.82%) Social Skills
2 449 (13.36%) Finance
3 358 (10.65%) Analytical Skills
4 337 (10.03%) Public Sector
5 170 (5.06%) Telecoms
6 130 (3.87%) Banking
7 107 (3.18%) Presentation Skills
8 92 (2.74%) Retail
9 74 (2.20%) Legal
10 73 (2.17%) Influencing Skills
11 60 (1.79%) Organisational Skills
12 54 (1.61%) Documentation Skills
13 47 (1.40%) Law
14 46 (1.37%) Marketing
15 42 (1.25%) Billing
15 42 (1.25%) Investment Banking
16 32 (0.95%) Manufacturing
17 30 (0.89%) Financial Institution
18 24 (0.71%) Front Office
19 22 (0.65%) Electronics
Job Titles
1 704 (20.95%) Analyst
2 342 (10.18%) Service Manager
3 323 (9.61%) Architect
4 308 (9.16%) Service Analyst
5 242 (7.20%) Service Desk Analyst
6 154 (4.58%) Consultant
6 154 (4.58%) Project Manager
7 151 (4.49%) Support Analyst
7 151 (4.49%) Support Engineer
8 147 (4.37%) Infrastructure Engineer
9 126 (3.75%) IT Manager
10 124 (3.69%) Delivery Manager
11 117 (3.48%) Transition Manager
12 115 (3.42%) IT Analyst
12 115 (3.42%) IT Support
13 111 (3.30%) Solutions Architect
14 110 (3.27%) Service Transition Manager
15 97 (2.89%) Service Delivery Manager
16 91 (2.71%) 2nd Line Support
16 91 (2.71%) Designer
Libraries, Frameworks & Software Standards
1 83 (2.47%) Web Services
2 77 (2.29%) Middleware
3 73 (2.17%) .NET
4 64 (1.90%) JSON
5 53 (1.58%) LDAP
6 50 (1.49%) HTML
6 50 (1.49%) XML
7 40 (1.19%) CSS
8 31 (0.92%) REST
9 30 (0.89%) Oracle Fusion
10 27 (0.80%) YAML
11 26 (0.77%) AngularJS
12 18 (0.54%) ARM Templates
12 18 (0.54%) SOAP
13 17 (0.51%) Node.js
14 13 (0.39%) Ajax
14 13 (0.39%) Oracle GoldenGate
15 12 (0.36%) ASP.NET
15 12 (0.36%) OAuth
16 11 (0.33%) OpenID
Miscellaneous
1 161 (4.79%) Data Centre
2 148 (4.40%) Management Information System
3 143 (4.25%) CMDB
4 138 (4.11%) Self-Motivation
5 88 (2.62%) NHS
6 59 (1.76%) Public Cloud
7 53 (1.58%) User Experience
8 49 (1.46%) PKI
9 46 (1.37%) Clustering
10 42 (1.25%) Virtual Team
11 41 (1.22%) Driving Licence
12 36 (1.07%) Hybrid Cloud
13 35 (1.04%) Video Conferencing
14 32 (0.95%) Data Protection Act
15 31 (0.92%) Replication
16 25 (0.74%) Blackberry
17 24 (0.71%) Enterprise Software
18 23 (0.68%) PMI
19 21 (0.62%) Hedge funds
20 18 (0.54%) Private Cloud
Operating Systems
1 955 (28.41%) Windows
2 318 (9.46%) Windows Server
3 299 (8.90%) Linux
4 297 (8.84%) Windows 10
5 133 (3.96%) Windows Server 2012
6 125 (3.72%) Windows 7
7 103 (3.06%) Unix
8 97 (2.89%) Windows Server 2016
9 60 (1.79%) Windows Server 2008
10 55 (1.64%) Red Hat Enterprise Linux
11 50 (1.49%) Android
12 49 (1.46%) Apple iOS
12 49 (1.46%) Windows Server 2019
13 40 (1.19%) Mac OS
14 39 (1.16%) AIX
15 32 (0.95%) Solaris
16 23 (0.68%) Windows 8
17 17 (0.51%) Windows Server 2003
18 16 (0.48%) HPUX
19 14 (0.42%) Windows XP
Processes & Methodologies
1 828 (24.64%) Service Management
2 665 (19.79%) Agile Software Development
3 508 (15.11%) ITSM
4 437 (13.00%) Service Delivery
5 409 (12.17%) Problem-Solving
6 379 (11.28%) Project Management
7 375 (11.16%) Change Management
8 322 (9.58%) Stakeholder Management
9 316 (9.40%) ITIL V3
10 310 (9.22%) Service Design
11 289 (8.60%) Migration
12 283 (8.42%) Incident Management
13 274 (8.15%) DevOps
14 267 (7.94%) PRINCE2
15 264 (7.85%) Project Delivery
16 239 (7.11%) Configuration Management
17 224 (6.66%) Problem Management
18 186 (5.53%) Infrastructure Engineering
19 156 (4.64%) Continuous Improvement
20 153 (4.55%) TOGAF
Programming Languages
1 327 (9.73%) SQL
2 298 (8.87%) PowerShell
3 145 (4.31%) Python
4 100 (2.98%) Java
5 76 (2.26%) JavaScript
6 60 (1.79%) C
7 53 (1.58%) Bash Shell
7 53 (1.58%) Shell Script
8 52 (1.55%) C#
9 39 (1.16%) VBScript
10 30 (0.89%) Perl
11 29 (0.86%) VB
12 19 (0.57%) Ruby
13 18 (0.54%) C++
14 16 (0.48%) VB.NET
15 15 (0.45%) PHP
16 12 (0.36%) PL/SQL
16 12 (0.36%) T-SQL
17 10 (0.30%) Go
18 9 (0.27%) R
Qualifications
1 545 (16.22%) Security Cleared
2 404 (12.02%) ITIL Certification
3 392 (11.66%) SC Cleared
4 279 (8.30%) Degree
5 177 (5.27%) Microsoft Certification
6 162 (4.82%) Cisco Certification
7 133 (3.96%) DV Cleared
8 114 (3.39%) CCNA
9 85 (2.53%) MCSE
10 83 (2.47%) MCP
11 60 (1.79%) ITIL Foundation Certificate
12 56 (1.67%) MCSA
13 54 (1.61%) CCNP
13 54 (1.61%) Computer Science Degree
14 51 (1.52%) CISSP
15 50 (1.49%) BPSS Clearance
15 50 (1.49%) PMI Certification
16 47 (1.40%) TOGAF Certification
17 41 (1.22%) PMP
18 30 (0.89%) CISM
Quality Assurance & Compliance
1 357 (10.62%) SLA
2 91 (2.71%) ISO/IEC 27001
3 83 (2.47%) COBIT
4 76 (2.26%) GDPR
5 57 (1.70%) QA
6 44 (1.31%) PMO
7 41 (1.22%) NIST
7 41 (1.22%) PCI DSS
8 35 (1.04%) ISO/IEC 20000
9 20 (0.60%) Data Quality
9 20 (0.60%) Disclosure Scotland
10 18 (0.54%) Sarbanes-Oxley
11 11 (0.33%) Accessibility
11 11 (0.33%) GRC
11 11 (0.33%) ISO 22301
12 8 (0.24%) ISO/IEC 27005
12 8 (0.24%) ITGC
13 7 (0.21%) NIST 800
14 6 (0.18%) Cyber Essentials
14 6 (0.18%) NCSC
System Software
1 689 (20.50%) Active Directory
2 280 (8.33%) VMware Infrastructure
3 86 (2.56%) Hyper-V
4 62 (1.84%) Docker
5 58 (1.73%) VMware ESXi
6 55 (1.64%) Virtual Machines
7 53 (1.58%) vSphere
8 46 (1.37%) XenApp
9 41 (1.22%) Virtual Desktop
10 40 (1.19%) VMware NSX
11 27 (0.80%) Microsoft App-V
12 26 (0.77%) Firmware
13 24 (0.71%) Virtual Servers
14 22 (0.65%) XenDesktop
15 17 (0.51%) Oracle RAC
16 14 (0.42%) DFS Replication
17 12 (0.36%) VMware Workstation
18 11 (0.33%) BitLocker
19 10 (0.30%) NFS
20 9 (0.27%) vCloud
Systems Management
1 243 (7.23%) SCCM
2 140 (4.17%) Ansible
3 72 (2.14%) Microsoft Intune
4 70 (2.08%) Puppet
4 70 (2.08%) Terraform
5 52 (1.55%) Kubernetes
6 45 (1.34%) SCOM
7 41 (1.22%) Opscode Chef
8 37 (1.10%) vRealize
9 36 (1.07%) WSUS
10 30 (0.89%) Active Directory Federation Services
11 24 (0.71%) Microsoft Clustering
11 24 (0.71%) SCVMM
12 23 (0.68%) Single Sign-On
13 22 (0.65%) vCenter Server
14 20 (0.60%) AirWatch
15 18 (0.54%) BladeLogic
16 17 (0.51%) Data Guard
16 17 (0.51%) Tivoli
17 16 (0.48%) Cisco CUCM
Vendors
1 854 (25.41%) Microsoft
2 434 (12.91%) VMware
3 420 (12.50%) ServiceNow
4 265 (7.88%) Cisco
5 227 (6.75%) Citrix
6 187 (5.56%) Oracle
7 133 (3.96%) HP
8 96 (2.86%) SAP
9 93 (2.77%) Dell
10 75 (2.23%) CheckPoint
11 68 (2.02%) IBM
12 60 (1.79%) Palo Alto
13 56 (1.67%) Red Hat
13 56 (1.67%) Remedy
14 54 (1.61%) Salesforce.com
15 49 (1.46%) BMC
16 48 (1.43%) Apple
17 46 (1.37%) Splunk
18 45 (1.34%) NetApp
19 42 (1.25%) Atlassian