ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for contract job vacancies requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 44 41 46
Rank change year-on-year -3 +5 +7
Contract jobs citing ITIL 1,385 1,958 2,826
As % of all contract jobs advertised in the UK 4.74% 4.49% 4.73%
As % of the Processes & Methodologies category 5.22% 5.20% 5.27%
Number of daily rates quoted 859 1,315 1,995
10th Percentile £210 £205 £204
25th Percentile £311 £325 £333
Median daily rate (50th Percentile) £463 £495 £470
Median % change year-on-year -6.57% +5.32% +4.44%
75th Percentile £588 £588 £575
90th Percentile £656 £688 £675
UK excluding London median daily rate £438 £475 £450
% change year-on-year -7.89% +5.56% +5.88%
Number of hourly rates quoted 83 152 162
10th Percentile £14.99 £14.00 £13.41
25th Percentile £16.30 £14.16 £14.25
Median hourly rate £22.05 £17.69 £20.00
Median % change year-on-year +24.65% -11.55% +23.08%
75th Percentile £33.75 £25.00 £47.75
90th Percentile £45.62 £49.64 £65.75
UK excluding London median hourly rate £22.00 £17.69 £18.50
% change year-on-year +24.36% -4.38% +19.35%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,551 37,621 53,662
As % of all contract IT jobs advertised in the UK 90.82% 86.30% 89.91%
Number of daily rates quoted 17,137 24,254 37,244
10th Percentile £308 £300 £325
25th Percentile £413 £413 £438
Median daily rate (50th Percentile) £521 £525 £550
Median % change year-on-year -0.86% -4.55% +4.76%
75th Percentile £630 £638 £650
90th Percentile £744 £750 £750
UK excluding London median daily rate £481 £500 £500
% change year-on-year -3.80% - +5.26%
Number of hourly rates quoted 1,071 2,437 1,746
10th Percentile £14.70 £12.75 £11.00
25th Percentile £18.50 £16.00 £16.25
Median hourly rate £29.00 £35.50 £37.30
Median % change year-on-year -18.31% -4.83% +49.20%
75th Percentile £62.00 £59.95 £65.00
90th Percentile £75.00 £72.50 £75.00
UK excluding London median hourly rate £27.94 £36.50 £36.00
% change year-on-year -23.45% +1.39% +80.00%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 30 April 2025.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 30 April 2025.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -6 1,192 £471 -5.75% 1,032
UK excluding London +2 856 £438 -7.89% 753
London -11 432 £500 - 330
Work from Home -3 407 £465 -7.00% 499
North of England +6 215 £340 -28.42% 209
South East -4 189 £465 -4.62% 195
South West 0 150 £468 -6.50% 90
North West +10 144 £354 -27.24% 123
Scotland +22 106 £428 +1.79% 40
Midlands -6 102 £450 - 143
West Midlands -4 81 £450 - 99
East of England +2 76 £425 - 73
Yorkshire -6 60 £350 -26.32% 66
Wales +21 22 £413 +48.65% 23
East Midlands +9 21 £320 -40.74% 42
North East -10 10 £195 -60.00% 22
Channel Islands - 5 £361 -

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (7.15%) SharePoint
2 96 (6.93%) Microsoft Exchange
3 32 (2.31%) Confluence
4 18 (1.30%) IIS
4 18 (1.30%) Skype for Business
5 8 (0.58%) Oracle Workflow
6 6 (0.43%) WebSphere
7 5 (0.36%) CMS
7 5 (0.36%) Mattermost
7 5 (0.36%) WebLogic
8 4 (0.29%) JBoss
8 4 (0.29%) Oracle Self-Service HR
8 4 (0.29%) SharePoint 2010
8 4 (0.29%) WebSphere Application Server
9 3 (0.22%) Exchange Server 2003
9 3 (0.22%) Exchange Server 2007
9 3 (0.22%) Exchange Server 2010
9 3 (0.22%) Exchange Server 2013
9 3 (0.22%) Office Communications Server
9 3 (0.22%) SharePoint Server
Applications
1 142 (10.25%) Microsoft Office
2 64 (4.62%) Microsoft Excel
3 47 (3.39%) Microsoft PowerPoint
4 21 (1.52%) MS Visio
5 12 (0.87%) Microsoft Project
6 4 (0.29%) InfoPath
7 2 (0.14%) Chatbot
8 1 (0.072%) Acrobat
8 1 (0.072%) Camtasia
8 1 (0.072%) Final Cut Pro
8 1 (0.072%) Spreadsheet
8 1 (0.072%) Trello
Business Applications
1 25 (1.81%) Remedy ITSM
2 4 (0.29%) Dynamics CRM
2 4 (0.29%) Oracle HRMS
3 3 (0.22%) Infor CloudSuite
4 2 (0.14%) Fidessa
4 2 (0.14%) Oracle Applications
4 2 (0.14%) Oracle BPM
4 2 (0.14%) Salesforce CRM
4 2 (0.14%) SAP S/4HANA
5 1 (0.072%) Cloudability
5 1 (0.072%) Dynamics GP
5 1 (0.072%) Maximo
5 1 (0.072%) Oracle EBS
5 1 (0.072%) Oracle EBS R12
5 1 (0.072%) Oracle ERP
5 1 (0.072%) Oracle iProcurement
5 1 (0.072%) SAP HCM
5 1 (0.072%) SAP Oil and Gas
5 1 (0.072%) Shopify
5 1 (0.072%) Summit
Cloud Services
1 265 (19.13%) Microsoft 365
2 250 (18.05%) Azure
3 111 (8.01%) AWS
4 110 (7.94%) Entra ID
5 47 (3.39%) SaaS
6 41 (2.96%) Power Platform
7 40 (2.89%) OneDrive
8 29 (2.09%) IaaS
9 23 (1.66%) GCP
10 22 (1.59%) PaaS
11 17 (1.23%) Azure DevOps
12 13 (0.94%) PowerApps
13 11 (0.79%) OCI
13 11 (0.79%) Power Automate
14 10 (0.72%) Cloud Computing
15 8 (0.58%) GitHub
15 8 (0.58%) Google Workspace
16 7 (0.51%) Lucidchart
16 7 (0.51%) Mimecast
16 7 (0.51%) Nutanix
Communications & Networking
1 96 (6.93%) Firewall
2 85 (6.14%) VPN
3 78 (5.63%) DNS
4 63 (4.55%) DHCP
5 56 (4.04%) Wi-Fi
6 52 (3.75%) WAN
7 47 (3.39%) LAN
8 45 (3.25%) TCP/IP
9 39 (2.82%) SAN
10 36 (2.60%) Network Security
11 31 (2.24%) BGP
11 31 (2.24%) OSPF
12 24 (1.73%) MPLS
13 22 (1.59%) Skype
13 22 (1.59%) Wireless
14 21 (1.52%) Remote Desktop
14 21 (1.52%) SD-WAN
15 19 (1.37%) EIGRP
16 16 (1.16%) Unified Communications
17 13 (0.94%) Internet
Database & Business Intelligence
1 55 (3.97%) SQL Server
2 27 (1.95%) Power BI
3 13 (0.94%) NoSQL
4 10 (0.72%) Relational Database
5 9 (0.65%) MySQL
6 8 (0.58%) SQL Server Reporting Services
7 7 (0.51%) Oracle Database
7 7 (0.51%) Tableau
8 6 (0.43%) PostgreSQL
9 5 (0.36%) Data Warehouse
9 5 (0.36%) DB2
10 4 (0.29%) BusinessObjects
10 4 (0.29%) Elasticsearch
10 4 (0.29%) Electronic Patient Records
10 4 (0.29%) InterSystems Cache
10 4 (0.29%) Oracle Exadata
11 3 (0.22%) BusinessObjects Business Intelligence
11 3 (0.22%) Data Lake
11 3 (0.22%) MariaDB
11 3 (0.22%) MongoDB
Development Applications
1 62 (4.48%) JIRA
2 18 (1.30%) Git
3 14 (1.01%) Jenkins
4 10 (0.72%) Bitbucket
5 8 (0.58%) GitLab
6 3 (0.22%) Chocolatey
6 3 (0.22%) SonarQube
7 2 (0.14%) Maven
7 2 (0.14%) Subversion
8 1 (0.072%) Selenium
8 1 (0.072%) Visual Studio
General
1 575 (41.52%) Social Skills
2 258 (18.63%) Analytical Skills
3 226 (16.32%) Finance
4 195 (14.08%) Public Sector
5 72 (5.20%) Banking
6 59 (4.26%) Inclusion and Diversity
6 59 (4.26%) Telecoms
7 44 (3.18%) Organisational Skills
8 42 (3.03%) Legal
9 41 (2.96%) Law
10 37 (2.67%) Retail
11 28 (2.02%) Documentation Skills
12 27 (1.95%) Military
13 26 (1.88%) Influencing Skills
13 26 (1.88%) Presentation Skills
14 25 (1.81%) Manufacturing
15 16 (1.16%) Marketing
16 14 (1.01%) Back Office
17 13 (0.94%) Local Government
18 11 (0.79%) Electronics
Job Titles
1 259 (18.70%) Analyst
2 140 (10.11%) Service Manager
3 133 (9.60%) Architect
4 115 (8.30%) Service Analyst
5 112 (8.09%) Senior
6 103 (7.44%) Service Desk Analyst
7 97 (7.00%) Support Engineer
8 73 (5.27%) Lead
9 59 (4.26%) IT Manager
10 54 (3.90%) IT Support
11 53 (3.83%) Consultant
12 51 (3.68%) Desktop Support
13 48 (3.47%) Support Analyst
14 46 (3.32%) Delivery Manager
15 45 (3.25%) Developer
15 45 (3.25%) Network Engineer
15 45 (3.25%) Project Manager
16 42 (3.03%) 2nd Line Support
17 40 (2.89%) Desktop Engineer
17 40 (2.89%) IT Analyst
Libraries, Frameworks & Software Standards
1 31 (2.24%) Web Services
2 29 (2.09%) CSS
3 28 (2.02%) HTML
4 23 (1.66%) .NET
5 19 (1.37%) SOAP
6 18 (1.30%) LDAP
6 18 (1.30%) Middleware
7 17 (1.23%) AngularJS
7 17 (1.23%) REST
8 15 (1.08%) XML
9 12 (0.87%) Ajax
10 9 (0.65%) Oracle Fusion
11 8 (0.58%) RESTful
12 7 (0.51%) OAuth
12 7 (0.51%) SAML
13 6 (0.43%) Bootstrap
13 6 (0.43%) J2EE
13 6 (0.43%) Loki
14 5 (0.36%) Node.js
14 5 (0.36%) XMPP
Miscellaneous
1 75 (5.42%) CMDB
2 72 (5.20%) Management Information System
3 45 (3.25%) Data Centre
4 33 (2.38%) Self-Motivation
5 31 (2.24%) Onboarding
6 29 (2.09%) PKI
7 26 (1.88%) iPhone
7 26 (1.88%) Smartphone
8 25 (1.81%) Driving Licence
8 25 (1.81%) Product Ownership
9 22 (1.59%) Public Cloud
10 21 (1.52%) Replication
11 19 (1.37%) Video Conferencing
12 18 (1.30%) Analytical Mindset
13 17 (1.23%) Hybrid Cloud
14 15 (1.08%) Enterprise Software
15 14 (1.01%) Clustering
16 13 (0.94%) NHS
17 12 (0.87%) iPad
17 12 (0.87%) Virtual Team
Operating Systems
1 369 (26.64%) Windows
2 129 (9.31%) Windows 10
3 109 (7.87%) Windows Server
4 100 (7.22%) Linux
5 42 (3.03%) Unix
6 35 (2.53%) Mac OS
7 34 (2.45%) Windows Server 2016
8 27 (1.95%) Windows Server 2012
9 25 (1.81%) Windows Server 2019
10 22 (1.59%) Android
11 19 (1.37%) VMS
12 17 (1.23%) Apple iOS
13 16 (1.16%) Red Hat Enterprise Linux
14 11 (0.79%) Windows Server 2003
15 10 (0.72%) AIX
16 9 (0.65%) Ubuntu
17 7 (0.51%) Windows 7
18 6 (0.43%) Solaris
18 6 (0.43%) Windows Server 2008
18 6 (0.43%) Windows XP
Processes & Methodologies
1 444 (32.06%) Service Management
2 388 (28.01%) Problem-Solving
3 338 (24.40%) ITSM
4 264 (19.06%) Agile
5 241 (17.40%) Customer Service
6 232 (16.75%) Service Delivery
7 195 (14.08%) Incident Management
8 194 (14.01%) Change Management
9 159 (11.48%) Continuous Improvement
10 158 (11.41%) Problem Management
10 158 (11.41%) Stakeholder Management
11 145 (10.47%) Project Management
12 114 (8.23%) DevOps
13 94 (6.79%) Roadmaps
14 92 (6.64%) Migration
15 84 (6.06%) Cybersecurity
16 81 (5.85%) Configuration Management
17 80 (5.78%) Project Delivery
18 79 (5.70%) Risk Management
19 77 (5.56%) Collaborative Working
Programming Languages
1 110 (7.94%) PowerShell
2 99 (7.15%) SQL
3 63 (4.55%) Python
4 41 (2.96%) JavaScript
5 20 (1.44%) Java
6 15 (1.08%) Shell Script
7 10 (0.72%) Bash
7 10 (0.72%) C#
8 8 (0.58%) PL/SQL
9 7 (0.51%) Perl
10 5 (0.36%) ActionScript
11 4 (0.29%) JCL
11 4 (0.29%) MUMPS
11 4 (0.29%) REXX
11 4 (0.29%) T-SQL
12 3 (0.22%) Bicep
12 3 (0.22%) Ruby
13 2 (0.14%) ActionScript 2.0
13 2 (0.14%) C
13 2 (0.14%) WebLogic Scripting Tool
Qualifications
1 384 (27.73%) Security Cleared
2 295 (21.30%) SC Cleared
3 174 (12.56%) Degree
4 163 (11.77%) ITIL Certification
5 111 (8.01%) Microsoft Certification
6 86 (6.21%) DV Cleared
7 69 (4.98%) A+ Certification
8 48 (3.47%) ITIL Foundation Certificate
9 46 (3.32%) Cisco Certification
10 39 (2.82%) PMI Certification
11 35 (2.53%) MCSE
11 35 (2.53%) PMP
12 33 (2.38%) MCSA
13 25 (1.81%) CCNP
14 24 (1.73%) Computer Science Degree
15 23 (1.66%) CCNA
16 22 (1.59%) CISSP
17 21 (1.52%) AWS Certification
18 18 (1.30%) Azure Certification
19 14 (1.01%) MCP
Quality Assurance & Compliance
1 127 (9.17%) SLA
2 39 (2.82%) ISO/IEC 27001
2 39 (2.82%) QA
3 30 (2.17%) NIST
4 21 (1.52%) Data Quality
5 19 (1.37%) ISO/IEC 20000
6 16 (1.16%) COBIT
6 16 (1.16%) GDPR
7 14 (1.01%) Cyber Essentials
7 14 (1.01%) NCSC
8 10 (0.72%) PMO
9 8 (0.58%) Accessibility
9 8 (0.58%) Disclosure Scotland
10 7 (0.51%) PCI DSS
11 6 (0.43%) GRC
11 6 (0.43%) ISO 22301
12 4 (0.29%) Government Security Classifications
12 4 (0.29%) ISO 31000
13 3 (0.22%) Actionable Recommendations
14 2 (0.14%) NIST 800
System Software
1 312 (22.53%) Active Directory
2 73 (5.27%) VMware Infrastructure
3 27 (1.95%) Hyper-V
4 26 (1.88%) Docker
5 20 (1.44%) Virtual Desktop
6 19 (1.37%) VMware NSX
7 18 (1.30%) Virtual Machines
8 12 (0.87%) VMware ESXi
8 12 (0.87%) vSphere
9 10 (0.72%) Virtual Servers
10 7 (0.51%) Microsoft App-V
10 7 (0.51%) Microsoft Virtual Server
11 6 (0.43%) DFS Replication
11 6 (0.43%) Veritas Cluster Server
12 5 (0.36%) Oracle RAC
13 4 (0.29%) Firmware
13 4 (0.29%) KVM
14 3 (0.22%) Apache ZooKeeper
14 3 (0.22%) BitLocker
14 3 (0.22%) ISA Server
Systems Management
1 119 (8.59%) Microsoft Intune
2 75 (5.42%) SCCM
3 42 (3.03%) Kubernetes
4 38 (2.74%) Ansible
5 36 (2.60%) Terraform
6 33 (2.38%) WSUS
7 23 (1.66%) Single Sign-On
8 20 (1.44%) Jamf Pro
9 14 (1.01%) Grafana
9 14 (1.01%) SCOM
10 12 (0.87%) Prometheus
11 11 (0.79%) Microsoft Clustering
12 10 (0.72%) vCenter Server
13 9 (0.65%) ZABBIX
14 8 (0.58%) Failover Clustering
15 6 (0.43%) Active Directory Federation Services
15 6 (0.43%) Data Guard
15 6 (0.43%) Podman
15 6 (0.43%) Puppet
16 5 (0.36%) FortiGate
Vendors
1 426 (30.76%) Microsoft
2 334 (24.12%) ServiceNow
3 120 (8.66%) VMware
4 104 (7.51%) Cisco
5 51 (3.68%) Citrix
5 51 (3.68%) Oracle
6 34 (2.45%) Remedy
7 29 (2.09%) Red Hat
8 28 (2.02%) Palo Alto
8 28 (2.02%) SAP
8 28 (2.02%) SolarWinds
9 27 (1.95%) Apple
10 26 (1.88%) IBM
10 26 (1.88%) Splunk
11 25 (1.81%) BMC
12 24 (1.73%) HP
13 23 (1.66%) Google
14 20 (1.44%) Juniper
15 17 (1.23%) Dell
16 16 (1.16%) CheckPoint