Period
to 20 July 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 40 34 23
Rank change year-on-year -6 -11 +1
Contract jobs citing ITIL 5,656 5,322 7,667
As % of all contract IT jobs advertised in the UK 5.43% 5.59% 6.96%
As % of the Processes & Methodologies category 6.33% 6.58% 8.26%
Number of daily rates quoted 3,507 3,329 4,857
UK median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +4.17%
10th Percentile £163 £163 £195
90th Percentile £588 £575 £556
UK excluding London median daily rate £375 £375 £350
% change year-on-year - +7.14% -
Number of hourly rates quoted 412 371 432
UK median hourly rate £15.66 £16.00 £18.00
Median hourly rate % change year-on-year -2.14% -11.11% +14.14%
10th Percentile £11.25 £10.57 £11.39
90th Percentile £40.50 £37.25 £40.00
UK excluding London median hourly rate £15.00 £16.00 £19.00
% change year-on-year -6.25% -15.79% +22.58%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,317 80,919 92,803
As % of all contract IT jobs advertised in the UK 85.73% 84.94% 84.29%
Number of daily rates quoted 58,921 52,955 61,108
UK median daily rate £450 £449 £425
Median daily rate % change year-on-year +0.33% +5.53% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,460 2,122 2,286
UK median hourly rate £22.00 £25.00 £24.00
Median hourly rate % change year-on-year -12.00% +4.17% +12.54%
10th Percentile £11.17 £11.50 £11.50
90th Percentile £50.03 £52.49 £48.75
UK excluding London median hourly rate £21.00 £25.00 £25.00
% change year-on-year -16.00% - +16.01%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 20 July 2018.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 20 July 2018.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 5,179 £410 +2.50% 971
UK excluding London -2 3,635 £375 - 749
London -7 1,905 £450 +5.88% 282
South East -10 1,117 £413 +2.36% 184
North of England +5 839 £375 +7.14% 223
Midlands +3 622 £400 +14.29% 135
North West +10 453 £375 +4.17% 107
West Midlands +1 398 £410 +17.14% 94
East of England +17 376 £343 -1.44% 77
South West +5 317 £375 -3.23% 68
Scotland -5 271 £325 -13.33% 42
Yorkshire +1 243 £400 +14.29% 98
East Midlands +9 223 £375 +15.38% 40
North East -3 147 £325 -4.41% 18
Wales -27 80 £319 +14.23% 17
Northern Ireland +23 22 £294 -16.07% 3

For the 6 months to 20 July 2018, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,681 (29.72%) Windows
2 1,444 (25.53%) Service Management
3 1,391 (24.59%) Microsoft
4 1,232 (21.78%) Active Directory
5 1,015 (17.95%) Finance
6 901 (15.93%) Security Cleared
7 889 (15.72%) Agile Software Development
8 785 (13.88%) ITIL V3
9 743 (13.14%) Project Management
10 729 (12.89%) Change Management
11 725 (12.82%) ITSM
12 705 (12.46%) Service Delivery
13 690 (12.20%) SC Cleared
14 680 (12.02%) Cisco
15 676 (11.95%) VMware
16 632 (11.17%) PRINCE2
17 628 (11.10%) Microsoft Office
18 605 (10.70%) ITIL Certification
19 586 (10.36%) Windows Server
20 560 (9.90%) Problem-Solving
21 555 (9.81%) Stakeholder Management
22 544 (9.62%) Degree
23 531 (9.39%) Office 365
24 526 (9.30%) Analytical Skills
25 523 (9.25%) Firewall
26 509 (9.00%) Linux
26 509 (9.00%) ServiceNow
27 504 (8.91%) SLA
28 494 (8.73%) Incident Management
29 486 (8.59%) VMware Infrastructure

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 313 (5.53%) MS Exchange
2 225 (3.98%) SharePoint
3 187 (3.31%) Skype for Business
4 138 (2.44%) Exchange Server 2010
5 135 (2.39%) IIS
6 73 (1.29%) Apache
7 63 (1.11%) Tomcat
8 60 (1.06%) Exchange Server 2013
9 53 (0.94%) Confluence
9 53 (0.94%) OpenStack
10 47 (0.83%) WebSphere
11 40 (0.71%) CMS
11 40 (0.71%) JBoss
12 32 (0.57%) Exchange Server 2007
13 25 (0.44%) Blackberry Enterprise Server
13 25 (0.44%) SharePoint 2013
14 21 (0.37%) nginx
15 18 (0.32%) WebLogic
16 15 (0.27%) Commerce Server
17 14 (0.25%) SAS
Applications
1 628 (11.10%) Microsoft Office
2 232 (4.10%) Microsoft Excel
3 144 (2.55%) MS Visio
4 110 (1.94%) Microsoft PowerPoint
5 95 (1.68%) Microsoft Project
6 9 (0.16%) Spreadsheet
7 7 (0.12%) Adobe Creative Suite
8 4 (0.071%) PTC Creo
8 4 (0.071%) Windchill
9 3 (0.053%) Photoshop
10 2 (0.035%) Acrobat
10 2 (0.035%) InfoPath
11 1 (0.018%) Adobe After Effects
11 1 (0.018%) Adobe Illustrator
11 1 (0.018%) Adobe Premiere
11 1 (0.018%) AutoCAD
11 1 (0.018%) CATIA
11 1 (0.018%) Final Cut Pro
11 1 (0.018%) InDesign
11 1 (0.018%) Mozilla Thunderbird
Business Applications
1 68 (1.20%) Remedy ITSM
2 33 (0.58%) Dynamics CRM
3 16 (0.28%) assyst
4 15 (0.27%) Oracle EBS
5 13 (0.23%) Dynamics AX
6 12 (0.21%) Oracle EBS R12
7 11 (0.19%) Oracle Applications
8 10 (0.18%) SAP Oil and Gas
9 9 (0.16%) SAP HR
10 7 (0.12%) Servitor
11 6 (0.11%) BusinessWorks
11 6 (0.11%) SAP IS-U
12 5 (0.088%) Oracle Retail
12 5 (0.088%) RMDS
12 5 (0.088%) SAP ERP
13 4 (0.071%) Eloqua
13 4 (0.071%) NetSuite
13 4 (0.071%) SAP CO
13 4 (0.071%) SAP HCM
13 4 (0.071%) Workfront
Cloud Services
1 531 (9.39%) Office 365
2 391 (6.91%) Microsoft Azure
3 302 (5.34%) Amazon AWS
4 131 (2.32%) SaaS
5 118 (2.09%) PaaS
6 106 (1.87%) IaaS
7 38 (0.67%) Cloud Computing
8 32 (0.57%) AWS CloudFormation
9 26 (0.46%) GitHub
10 25 (0.44%) Azure Active Directory
11 21 (0.37%) Yammer
12 20 (0.35%) Mimecast
13 18 (0.32%) OneDrive
14 16 (0.28%) G Suite
15 14 (0.25%) Dynamics 365
15 14 (0.25%) Google Cloud Platform
15 14 (0.25%) Slack
16 12 (0.21%) Serverless
17 8 (0.14%) AWS Lambda
18 7 (0.12%) Virtual Private Cloud
Communications & Networking
1 523 (9.25%) Firewall
2 390 (6.90%) WAN
3 383 (6.77%) LAN
4 377 (6.67%) DNS
5 308 (5.45%) DHCP
6 259 (4.58%) VPN
7 236 (4.17%) SAN
8 207 (3.66%) TCP/IP
9 172 (3.04%) Network Security
10 167 (2.95%) Wireless
11 147 (2.60%) Internet
12 145 (2.56%) Skype
13 117 (2.07%) VoIP
14 96 (1.70%) MPLS
15 95 (1.68%) BGP
16 88 (1.56%) Cisco ASA
17 85 (1.50%) VLAN
18 82 (1.45%) SSL
19 80 (1.41%) OSPF
20 73 (1.29%) Unified Communications
Database & Business Intelligence
1 263 (4.65%) SQL Server
2 78 (1.38%) Relational Database
3 59 (1.04%) Oracle Database
4 49 (0.87%) DB2
5 46 (0.81%) Big Data
5 46 (0.81%) PostgreSQL
6 44 (0.78%) MySQL
7 43 (0.76%) Data Warehouse
8 38 (0.67%) SQL Server Integration Services
9 30 (0.53%) Power BI
10 28 (0.50%) SQL Server Reporting Services
11 23 (0.41%) Hadoop
11 23 (0.41%) MongoDB
11 23 (0.41%) SQL Server 2012
12 22 (0.39%) BusinessObjects
13 20 (0.35%) Oracle Reports
14 19 (0.34%) DataStage
15 17 (0.30%) Oracle Database 11g
16 16 (0.28%) RDBMS
17 15 (0.27%) GIS
Development Applications
1 156 (2.76%) JIRA
2 97 (1.71%) Git (software)
3 83 (1.47%) Jenkins
4 27 (0.48%) GitLab
5 23 (0.41%) Visual Studio
6 20 (0.35%) MSI
7 19 (0.34%) Atlassian Bamboo
8 18 (0.32%) Selenium
8 18 (0.32%) Visual Studio Team System
9 15 (0.27%) Bitbucket
10 14 (0.25%) Octopus Deploy
11 13 (0.23%) Sonatype Nexus
11 13 (0.23%) Team Foundation Server
12 11 (0.19%) Subversion
12 11 (0.19%) VSS/SourceSafe
13 9 (0.16%) Maven
13 9 (0.16%) SonarQube
14 8 (0.14%) Oracle APEX
15 7 (0.12%) Cucumber
15 7 (0.12%) HP UFT
General
1 1,015 (17.95%) Finance
2 269 (4.76%) Telecoms
3 247 (4.37%) Banking
4 199 (3.52%) Retail
5 99 (1.75%) Legal
6 95 (1.68%) Law
7 56 (0.99%) Marketing
8 55 (0.97%) Manufacturing
9 54 (0.95%) Investment Banking
10 48 (0.85%) Pharmaceutical
11 43 (0.76%) Advertising
12 36 (0.64%) Back Office
13 33 (0.58%) Billing
14 30 (0.53%) Automotive
15 25 (0.44%) Local Government
16 24 (0.42%) Publishing
17 19 (0.34%) German Language
17 19 (0.34%) Military
18 18 (0.32%) Front Office
19 17 (0.30%) Games
Job Titles
1 1,173 (20.74%) Analyst
2 493 (8.72%) Service Manager
3 456 (8.06%) Architect
4 411 (7.27%) Service Analyst
5 309 (5.46%) Project Manager
6 299 (5.29%) Support Engineer
7 295 (5.22%) Service Desk Analyst
8 272 (4.81%) Support Analyst
9 244 (4.31%) Consultant
10 232 (4.10%) Network Engineer
11 226 (4.00%) Desktop Support
12 210 (3.71%) IT Manager
13 197 (3.48%) Developer
14 184 (3.25%) Infrastructure Engineer
15 176 (3.11%) 2nd Line Support
16 168 (2.97%) Business Analyst
17 164 (2.90%) IT Analyst
18 161 (2.85%) Administrator
19 153 (2.71%) IT Support
20 150 (2.65%) Delivery Manager
Libraries, Frameworks & Software Standards
1 144 (2.55%) Web Services
2 130 (2.30%) HTML
3 109 (1.93%) XML
4 94 (1.66%) CSS
4 94 (1.66%) Middleware
5 80 (1.41%) .NET
6 77 (1.36%) AngularJS
7 64 (1.13%) REST
8 57 (1.01%) LDAP
9 46 (0.81%) HTML5
10 38 (0.67%) J2EE
11 30 (0.53%) SOAP
12 29 (0.51%) 802.1X
12 29 (0.51%) SAML
13 26 (0.46%) ASP.NET
14 23 (0.41%) Node.js
14 23 (0.41%) Twitter Bootstrap
15 21 (0.37%) JSON
16 20 (0.35%) Ajax
17 17 (0.30%) jQuery
Miscellaneous
1 526 (9.30%) Analytical Skills
2 446 (7.89%) Data Centre
3 403 (7.13%) Management Information System
4 190 (3.36%) Self-Motivation
5 172 (3.04%) Computer Science
6 152 (2.69%) CMDB
7 93 (1.64%) Clustering
8 86 (1.52%) Blackberry
9 79 (1.40%) PKI
9 79 (1.40%) Private Cloud
10 71 (1.26%) User Experience
11 69 (1.22%) Video Conferencing
12 68 (1.20%) Virtual Team
13 62 (1.10%) PMI
14 54 (0.95%) Replication
15 53 (0.94%) Driving Licence
15 53 (0.94%) NHS
16 51 (0.90%) iPhone
17 49 (0.87%) iPad
18 42 (0.74%) Public Cloud
Operating Systems
1 1,681 (29.72%) Windows
2 586 (10.36%) Windows Server
3 509 (9.00%) Linux
4 444 (7.85%) Windows 7
5 348 (6.15%) Windows 10
6 303 (5.36%) Windows Server 2008
7 283 (5.00%) Unix
8 248 (4.38%) Windows Server 2012
9 123 (2.17%) Red Hat Enterprise Linux
10 108 (1.91%) Windows Server 2003
11 100 (1.77%) Apple iOS
12 93 (1.64%) Android
13 62 (1.10%) Solaris
14 60 (1.06%) Windows 8
15 50 (0.88%) AIX
16 49 (0.87%) Windows XP
17 46 (0.81%) Mac OS
18 43 (0.76%) Mac OS X
19 34 (0.60%) CentOS
20 28 (0.50%) Windows Phone
Processes & Methodologies
1 1,444 (25.53%) Service Management
2 889 (15.72%) Agile Software Development
3 785 (13.88%) ITIL V3
4 743 (13.14%) Project Management
5 729 (12.89%) Change Management
6 725 (12.82%) ITSM
7 705 (12.46%) Service Delivery
8 632 (11.17%) PRINCE2
9 560 (9.90%) Problem-Solving
10 555 (9.81%) Stakeholder Management
11 494 (8.73%) Incident Management
12 422 (7.46%) Problem Management
13 360 (6.36%) Configuration Management
13 360 (6.36%) Service Design
14 331 (5.85%) Migration
15 326 (5.76%) DevOps
16 207 (3.66%) Continuous Improvement
17 206 (3.64%) Release Management
17 206 (3.64%) Scrum
18 204 (3.61%) Disaster Recovery
Programming Languages
1 389 (6.88%) SQL
2 339 (5.99%) PowerShell
3 164 (2.90%) Java
4 160 (2.83%) Python
5 156 (2.76%) JavaScript
6 101 (1.79%) Perl
7 76 (1.34%) C
8 74 (1.31%) Shell Script
9 63 (1.11%) C#
10 52 (0.92%) Bash Shell
10 52 (0.92%) VB
11 43 (0.76%) Ruby
12 35 (0.62%) PL/SQL
13 28 (0.50%) VBScript
14 27 (0.48%) PHP
15 23 (0.41%) T-SQL
16 17 (0.30%) Korn
17 13 (0.23%) ABAP
17 13 (0.23%) AWK
18 12 (0.21%) VBA
Qualifications
1 901 (15.93%) Security Cleared
2 690 (12.20%) SC Cleared
3 605 (10.70%) ITIL Certification
4 544 (9.62%) Degree
5 394 (6.97%) Cisco Certification
6 372 (6.58%) Microsoft Certification
7 227 (4.01%) CCNP
8 222 (3.93%) CCNA
9 218 (3.85%) MCSE
10 181 (3.20%) DV Cleared
11 167 (2.95%) CISSP
12 144 (2.55%) ITIL Foundation Certificate
13 122 (2.16%) PMI Certification
14 121 (2.14%) MCP
15 118 (2.09%) MCSA
16 107 (1.89%) CISM
17 104 (1.84%) PMP
18 103 (1.82%) PRINCE2 Certification
19 91 (1.61%) PRINCE2 Practitioner
20 83 (1.47%) Computer Science Degree
Quality Assurance & Compliance
1 504 (8.91%) SLA
2 126 (2.23%) ISO/IEC 27001
2 126 (2.23%) QA
3 112 (1.98%) GDPR
4 104 (1.84%) COBIT
5 82 (1.45%) PMO
6 78 (1.38%) PCI DSS
7 58 (1.03%) Sarbanes-Oxley
8 47 (0.83%) Data Quality
8 47 (0.83%) ISO/IEC 20000
9 43 (0.76%) Disclosure Scotland
9 43 (0.76%) JSP 440
10 30 (0.53%) ISO 9001
11 16 (0.28%) ISO 22301
12 14 (0.25%) COSO
12 14 (0.25%) HMG Security Policy Framework
13 12 (0.21%) GxP
14 11 (0.19%) HIPAA
15 10 (0.18%) Def Stans
15 10 (0.18%) ISO/IEC 19770
System Software
1 1,232 (21.78%) Active Directory
2 486 (8.59%) VMware Infrastructure
3 193 (3.41%) Hyper-V
4 147 (2.60%) XenApp
5 120 (2.12%) XenDesktop
6 119 (2.10%) vSphere
7 102 (1.80%) VMware ESXi
8 65 (1.15%) Microsoft App-V
9 58 (1.03%) Virtual Machines
10 42 (0.74%) Virtual Desktop
11 39 (0.69%) Docker
11 39 (0.69%) XenServer
12 35 (0.62%) BitLocker
13 29 (0.51%) VMware NSX
14 26 (0.46%) Terminal Services
15 21 (0.37%) NFS
16 20 (0.35%) Virtual Servers
17 18 (0.32%) Firmware
18 16 (0.28%) VMware Workstation
19 15 (0.27%) Squid
Systems Management
1 439 (7.76%) SCCM
2 111 (1.96%) SCOM
3 96 (1.70%) Ansible
4 88 (1.56%) Puppet
5 84 (1.49%) WSUS
6 67 (1.18%) Systems Management Server (SMS)
7 62 (1.10%) Single Sign-On
8 58 (1.03%) Opscode Chef
9 57 (1.01%) NetBackup
10 55 (0.97%) AirWatch
11 48 (0.85%) Microsoft Clustering
12 46 (0.81%) Terraform
13 40 (0.71%) vCenter Server
14 39 (0.69%) Microsoft Intune
15 29 (0.51%) McAfee ePO
16 24 (0.42%) XenMobile
17 23 (0.41%) Norton AntiVirus
18 22 (0.39%) Backup Exec
18 22 (0.39%) Cisco CUCM
18 22 (0.39%) Nessus
Vendors
1 1,391 (24.59%) Microsoft
2 680 (12.02%) Cisco
3 676 (11.95%) VMware
4 509 (9.00%) ServiceNow
5 458 (8.10%) Citrix
6 322 (5.69%) HP
7 301 (5.32%) Oracle
8 182 (3.22%) SAP
9 161 (2.85%) Remedy
10 148 (2.62%) CheckPoint
11 139 (2.46%) IBM
12 138 (2.44%) McAfee
13 137 (2.42%) NetApp
14 130 (2.30%) Red Hat
15 124 (2.19%) Apple
16 115 (2.03%) EMC
17 102 (1.80%) F5
18 100 (1.77%) Juniper
19 96 (1.70%) Ivanti
20 91 (1.61%) SolarWinds