Period
to 4 August 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 4 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK
6 months to
4 Aug 2020
Same period 2019 Same period 2018
Rank 50 41 41
Rank change year-on-year -9 0 -4
Contract jobs citing ITIL 1,645 4,748 5,604
As % of all contract jobs advertised in the UK 4.59% 5.21% 5.41%
As % of the Processes & Methodologies category 5.34% 5.99% 6.23%
Number of daily rates quoted 997 2,899 3,515
Median daily rate £423 £425 £400
Median daily rate % change year-on-year -0.59% +6.25% -
10th Percentile £163 £155 £163
90th Percentile £606 £588 £588
UK excluding London median daily rate £400 £400 £378
% change year-on-year - +5.96% +0.67%
Number of hourly rates quoted 118 333 405
Median hourly rate £19.50 £18.00 £16.00
Median hourly rate % change year-on-year +8.33% +12.50% -
10th Percentile £12.68 £11.25 £11.26
90th Percentile £43.75 £46.00 £40.80
UK excluding London median hourly rate £18.75 £17.50 £15.25
% change year-on-year +7.14% +14.75% -4.69%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 30,783 79,239 89,981
As % of all contract IT jobs advertised in the UK 85.96% 86.91% 86.88%
Number of daily rates quoted 19,211 52,067 59,287
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% -
10th Percentile £300 £300 £300
90th Percentile £675 £650 £638
UK excluding London median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 1,109 2,295 2,423
Median hourly rate £35.00 £24.00 £21.00
Median hourly rate % change year-on-year +45.83% +14.29% -12.92%
10th Percentile £12.75 £11.80 £11.17
90th Percentile £53.75 £53.00 £50.00
Median hourly rate £30.00 £23.75 £20.00
% change year-on-year +26.32% +18.75% -18.37%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 4 August 2020.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 4 August 2020.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 4 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1,436 £425 - 316
UK excluding London +2 1,102 £400 - 277
London -20 477 £450 - 60
South East -1 319 £400 - 54
North of England +2 226 £379 +5.28% 77
South West -6 159 £469 +10.29% 29
North West +6 155 £355 +1.43% 41
Scotland +13 132 £375 - 12
Midlands -5 126 £405 +2.53% 66
East of England +17 120 £350 -12.50% 30
Work from Home 0 91 £440 -7.37% 30
West Midlands -5 80 £425 - 44
East Midlands -5 45 £388 +19.23% 22
Yorkshire -17 44 £413 +17.86% 28
North East +5 26 £415 +3.75% 8
Northern Ireland +17 14 £160 -7.25% 2
Wales -15 8 £280 -30.00% 7

For the 6 months to 4 August 2020, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 537 (32.64%) Windows
2 474 (28.81%) Microsoft
3 404 (24.56%) Service Management
4 390 (23.71%) Security Cleared
5 385 (23.40%) Active Directory
6 274 (16.66%) SC Cleared
7 251 (15.26%) Problem-Solving
8 239 (14.53%) Agile Software Development
9 237 (14.41%) Finance
10 223 (13.56%) Office 365
11 217 (13.19%) Windows Server
12 215 (13.07%) Azure
13 206 (12.52%) SQL
14 201 (12.22%) ITIL V3
15 196 (11.91%) Windows 10
16 195 (11.85%) Change Management
17 194 (11.79%) VMware
18 191 (11.61%) Microsoft Office
18 191 (11.61%) Public Sector
19 182 (11.06%) Service Delivery
19 182 (11.06%) PowerShell
20 175 (10.64%) SLA
20 175 (10.64%) Analytical Skills
21 164 (9.97%) Linux
22 162 (9.85%) SQL Server
23 161 (9.79%) ITIL Certification
24 157 (9.54%) ITSM
25 153 (9.30%) SCCM
25 153 (9.30%) DevOps
26 151 (9.18%) Degree

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (6.38%) SharePoint
2 70 (4.26%) MS Exchange
3 57 (3.47%) IIS
4 37 (2.25%) Tomcat
5 36 (2.19%) Confluence
6 33 (2.01%) Apache
7 28 (1.70%) Exchange Server 2010
8 25 (1.52%) Exchange Server 2013
9 24 (1.46%) Skype for Business
9 24 (1.46%) WebLogic
10 23 (1.40%) CMS
11 17 (1.03%) IBM Notes
12 16 (0.97%) ArcGIS
13 14 (0.85%) IBM Domino
14 12 (0.73%) SAS
15 11 (0.67%) Apache Solr
16 8 (0.49%) NetWeaver
16 8 (0.49%) Umbraco
17 7 (0.43%) BizTalk Server
17 7 (0.43%) Exchange Server 2007
Applications
1 191 (11.61%) Microsoft Office
2 63 (3.83%) Microsoft Excel
3 43 (2.61%) MS Visio
4 39 (2.37%) Microsoft PowerPoint
5 30 (1.82%) Microsoft Project
6 19 (1.16%) Photoshop
7 4 (0.24%) Spreadsheet
8 3 (0.18%) RoboHelp
9 2 (0.12%) CATIA
9 2 (0.12%) Siemens NX
10 1 (0.061%) LibreOffice
10 1 (0.061%) SOLIDWORKS
Business Applications
1 23 (1.40%) Remedy ITSM
2 12 (0.73%) Dynamics CRM
3 7 (0.43%) SAP BPC
4 6 (0.36%) SAP HCM
5 5 (0.30%) assyst
5 5 (0.30%) Endur
6 4 (0.24%) Hyperion Planning
6 4 (0.24%) ION MarketView
6 4 (0.24%) Oracle General Ledger
7 3 (0.18%) BASE24
7 3 (0.18%) Maximo
7 3 (0.18%) Oracle EBS R12
7 3 (0.18%) Teamcenter
8 2 (0.12%) Oracle EBS
8 2 (0.12%) Salesforce.com CRM
8 2 (0.12%) SAP SD
8 2 (0.12%) Sparx Enterprise Architect
9 1 (0.061%) Markit EDM
9 1 (0.061%) Oracle Payables
9 1 (0.061%) SAP Hybris
Cloud Services
1 223 (13.56%) Office 365
2 215 (13.07%) Azure
3 107 (6.50%) AWS
4 47 (2.86%) Power Platform
5 42 (2.55%) SaaS
6 35 (2.13%) PaaS
7 29 (1.76%) Azure Active Directory
7 29 (1.76%) IaaS
7 29 (1.76%) OneDrive
8 18 (1.09%) GCP
8 18 (1.09%) PowerApps
9 17 (1.03%) Cloud Computing
10 14 (0.85%) GitHub
11 11 (0.67%) Amazon CloudWatch
11 11 (0.67%) Amazon EC2
11 11 (0.67%) Amazon S3
11 11 (0.67%) Datadog
12 9 (0.55%) Route 53
13 7 (0.43%) Serverless
14 6 (0.36%) Trello
Communications & Networking
1 114 (6.93%) DNS
2 89 (5.41%) Firewall
3 82 (4.98%) DHCP
4 80 (4.86%) WAN
5 66 (4.01%) LAN
6 59 (3.59%) SAN
7 54 (3.28%) TCP/IP
8 42 (2.55%) Network Security
8 42 (2.55%) Skype
8 42 (2.55%) VPN
9 35 (2.13%) VoIP
10 32 (1.95%) Internet
11 28 (1.70%) SSL
12 23 (1.40%) HTTP
13 22 (1.34%) Wireless
14 21 (1.28%) VLAN
15 17 (1.03%) MPLS
15 17 (1.03%) NetScaler
15 17 (1.03%) Wi-Fi
16 16 (0.97%) BGP
Database & Business Intelligence
1 162 (9.85%) SQL Server
2 35 (2.13%) SQL Server Integration Services
2 35 (2.13%) SQL Server Reporting Services
3 33 (2.01%) SQL Server 2016
4 30 (1.82%) Oracle Database
5 29 (1.76%) Power BI
6 28 (1.70%) MySQL
7 26 (1.58%) GIS
7 26 (1.58%) Relational Database
8 21 (1.28%) Data Warehouse
8 21 (1.28%) SQL Server 2012
9 19 (1.16%) Big Data
10 17 (1.03%) SQL Server 2014
11 14 (0.85%) Oracle Reports
12 13 (0.79%) SQL Server 2008
13 12 (0.73%) Base SAS
13 12 (0.73%) BusinessObjects
13 12 (0.73%) SAS Data Integration Studio
14 11 (0.67%) Oracle Database 12c
15 10 (0.61%) Pentaho
Development Applications
1 68 (4.13%) JIRA
2 31 (1.88%) Git (software)
3 29 (1.76%) Jenkins
4 25 (1.52%) Subversion
5 20 (1.22%) GitLab
6 18 (1.09%) MSI
7 12 (0.73%) Team Foundation Server
8 10 (0.61%) Visual Studio
9 9 (0.55%) AdminStudio
10 7 (0.43%) Atlassian Bamboo
10 7 (0.43%) Bitbucket
11 6 (0.36%) Trac
12 5 (0.30%) Cucumber
12 5 (0.30%) Selenium
13 4 (0.24%) ClearCase
13 4 (0.24%) Redmine
13 4 (0.24%) WebLogic Workshop
14 3 (0.18%) Artifactory
14 3 (0.18%) HP UFT
14 3 (0.18%) Rational Rose
General
1 237 (14.41%) Finance
2 191 (11.61%) Public Sector
3 104 (6.32%) Telecoms
4 72 (4.38%) Banking
5 51 (3.10%) Legal
6 33 (2.01%) Manufacturing
7 28 (1.70%) Retail
8 22 (1.34%) Law
9 21 (1.28%) Marketing
10 18 (1.09%) Electronics
11 16 (0.97%) Local Government
11 16 (0.97%) Military
12 12 (0.73%) Back Office
13 10 (0.61%) Investment Banking
14 8 (0.49%) Front Office
14 8 (0.49%) Police
15 7 (0.43%) Billing
15 7 (0.43%) Publishing
16 6 (0.36%) Pharmaceutical
17 5 (0.30%) International Banking
Job Titles
1 307 (18.66%) Analyst
2 129 (7.84%) Architect
3 114 (6.93%) Service Analyst
4 98 (5.96%) Service Desk Analyst
4 98 (5.96%) Support Engineer
5 89 (5.41%) Service Manager
6 80 (4.86%) Administrator
7 71 (4.32%) Support Analyst
8 68 (4.13%) Infrastructure Engineer
9 67 (4.07%) Developer
10 66 (4.01%) Consultant
11 59 (3.59%) Project Manager
12 57 (3.47%) 2nd Line Support
13 56 (3.40%) Desktop Support
14 48 (2.92%) Network Engineer
15 45 (2.74%) IT Manager
16 42 (2.55%) Delivery Manager
17 40 (2.43%) Business Analyst
18 37 (2.25%) Applications Support
18 37 (2.25%) Windows Engineer
Libraries, Frameworks & Software Standards
1 45 (2.74%) Web Services
2 38 (2.31%) .NET
3 35 (2.13%) Middleware
4 34 (2.07%) HTML
5 30 (1.82%) XML
6 26 (1.58%) LDAP
7 23 (1.40%) REST
7 23 (1.40%) SOAP
8 21 (1.28%) CSS
9 19 (1.16%) LAMP
10 18 (1.09%) AngularJS
11 17 (1.03%) JSON
12 14 (0.85%) Twitter Bootstrap
13 11 (0.67%) RabbitMQ
13 11 (0.67%) Spring
14 9 (0.55%) Ajax
14 9 (0.55%) Sensu
14 9 (0.55%) Software Packaging
14 9 (0.55%) Spring Boot
15 8 (0.49%) Node.js
Miscellaneous
1 175 (10.64%) Analytical Skills
2 141 (8.57%) Management Information System
3 87 (5.29%) Self-Motivation
4 71 (4.32%) Data Centre
5 47 (2.86%) CMDB
6 29 (1.76%) NHS
7 26 (1.58%) Replication
8 21 (1.28%) Clustering
8 21 (1.28%) Driving Licence
9 20 (1.22%) Data Structures
10 19 (1.16%) Blackberry
10 19 (1.16%) User Experience
11 18 (1.09%) Hybrid Cloud
11 18 (1.09%) Linux Command Line
12 17 (1.03%) Public Cloud
13 15 (0.91%) Client/Server
14 14 (0.85%) Virtual Team
15 13 (0.79%) Fat Client
15 13 (0.79%) Thin Client
16 12 (0.73%) Enterprise Software
Operating Systems
1 537 (32.64%) Windows
2 217 (13.19%) Windows Server
3 196 (11.91%) Windows 10
4 164 (9.97%) Linux
5 122 (7.42%) Windows 7
6 112 (6.81%) Windows Server 2012
7 92 (5.59%) Unix
8 91 (5.53%) Windows Server 2016
9 89 (5.41%) Windows Server 2008
10 38 (2.31%) Red Hat Enterprise Linux
11 26 (1.58%) Apple iOS
11 26 (1.58%) Windows Server 2019
12 20 (1.22%) Solaris
13 16 (0.97%) Windows Server 2003
14 15 (0.91%) Android
14 15 (0.91%) Windows XP
15 12 (0.73%) CentOS
15 12 (0.73%) Windows 8
16 8 (0.49%) AIX
16 8 (0.49%) Mac OS X
Processes & Methodologies
1 404 (24.56%) Service Management
2 251 (15.26%) Problem-Solving
3 239 (14.53%) Agile Software Development
4 201 (12.22%) ITIL V3
5 195 (11.85%) Change Management
6 182 (11.06%) Service Delivery
7 157 (9.54%) ITSM
8 153 (9.30%) DevOps
9 148 (9.00%) Project Management
10 134 (8.15%) Service Design
10 134 (8.15%) Stakeholder Management
11 133 (8.09%) Incident Management
12 123 (7.48%) PRINCE2
13 121 (7.36%) Migration
14 116 (7.05%) Problem Management
15 109 (6.63%) Configuration Management
16 92 (5.59%) Information Security
17 85 (5.17%) Release Management
17 85 (5.17%) Risk Management
18 84 (5.11%) Infrastructure Engineering
Programming Languages
1 206 (12.52%) SQL
2 182 (11.06%) PowerShell
3 75 (4.56%) Java
4 72 (4.38%) Python
5 41 (2.49%) Shell Script
6 40 (2.43%) Perl
7 38 (2.31%) JavaScript
8 32 (1.95%) Bash Shell
9 30 (1.82%) C
9 30 (1.82%) VB
10 24 (1.46%) C#
11 23 (1.40%) PL/SQL
11 23 (1.40%) Ruby
12 21 (1.28%) VBA
13 16 (0.97%) T-SQL
14 12 (0.73%) C++
14 12 (0.73%) SAS Macro
15 11 (0.67%) VBScript
16 9 (0.55%) ABAP
17 8 (0.49%) PHP
Qualifications
1 390 (23.71%) Security Cleared
2 274 (16.66%) SC Cleared
3 161 (9.79%) ITIL Certification
4 151 (9.18%) Degree
5 119 (7.23%) Microsoft Certification
6 117 (7.11%) DV Cleared
7 85 (5.17%) Cisco Certification
8 56 (3.40%) CISSP
8 56 (3.40%) MCSA
9 54 (3.28%) ITIL Foundation Certificate
10 48 (2.92%) MCSE
11 40 (2.43%) CCNA
12 35 (2.13%) CISM
13 30 (1.82%) CCNP
14 27 (1.64%) Computer Science Degree
15 24 (1.46%) CISA
15 24 (1.46%) PMI Certification
15 24 (1.46%) VMware Certified Professional (VCP)
16 23 (1.40%) MCP
17 22 (1.34%) PMP
Quality Assurance & Compliance
1 175 (10.64%) SLA
2 69 (4.19%) ISO/IEC 27001
3 53 (3.22%) COBIT
4 49 (2.98%) QA
5 31 (1.88%) ISO/IEC 20000
6 28 (1.70%) Cyber Essentials
7 27 (1.64%) GDPR
8 25 (1.52%) PCI DSS
9 23 (1.40%) NIST
10 18 (1.09%) Data Quality
11 16 (0.97%) HIPAA
12 14 (0.85%) Government Security Classifications
13 13 (0.79%) HMG Security Policy Framework
13 13 (0.79%) NCSC
14 11 (0.67%) Sarbanes-Oxley
15 9 (0.55%) Cyber Essentials PLUS
15 9 (0.55%) PMO
16 8 (0.49%) NIST 800
17 7 (0.43%) HL7
18 6 (0.36%) JSP 440
System Software
1 385 (23.40%) Active Directory
2 140 (8.51%) VMware Infrastructure
3 71 (4.32%) Hyper-V
4 48 (2.92%) XenApp
5 40 (2.43%) Microsoft App-V
6 38 (2.31%) Virtual Machines
7 32 (1.95%) VMware ESXi
8 27 (1.64%) Docker
8 27 (1.64%) VMware NSX
9 23 (1.40%) vSphere
10 22 (1.34%) XenDesktop
11 14 (0.85%) Virtual Desktop
12 10 (0.61%) Citrix Hypervisor
13 9 (0.55%) Oracle RAC
14 8 (0.49%) DFS Replication
15 7 (0.43%) Virtual Servers
16 6 (0.36%) OpenAM
16 6 (0.36%) OpenDJ
16 6 (0.36%) ProxySG
16 6 (0.36%) Squid
Systems Management
1 153 (9.30%) SCCM
2 81 (4.92%) Ansible
3 43 (2.61%) Puppet
4 35 (2.13%) SCOM
5 28 (1.70%) Microsoft Intune
6 25 (1.52%) Nagios
6 25 (1.52%) Opscode Chef
7 23 (1.40%) WSUS
8 22 (1.34%) Kubernetes
9 21 (1.28%) Terraform
10 18 (1.09%) Microsoft Data Protection Manager
11 14 (0.85%) SCVMM
11 14 (0.85%) vCenter Server
12 13 (0.79%) SCDPM
13 11 (0.67%) Failover Clustering
13 11 (0.67%) Norton AntiVirus
13 11 (0.67%) vRealize
14 10 (0.61%) Microsoft Clustering
14 10 (0.61%) Nessus
14 10 (0.61%) NetBackup
Vendors
1 474 (28.81%) Microsoft
2 194 (11.79%) VMware
3 137 (8.33%) Cisco
4 136 (8.27%) ServiceNow
5 124 (7.54%) Citrix
6 122 (7.42%) Oracle
7 92 (5.59%) HP
8 60 (3.65%) Remedy
9 59 (3.59%) SAP
10 57 (3.47%) Splunk
11 45 (2.74%) Red Hat
12 41 (2.49%) CheckPoint
13 40 (2.43%) Dell
14 35 (2.13%) Palo Alto
15 33 (2.01%) IBM
15 33 (2.01%) NetApp
16 32 (1.95%) Juniper
17 31 (1.88%) Apple
18 29 (1.76%) F5
19 27 (1.64%) SolarWinds