Period
to 11 May 2021

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 11 May 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK
6 months to
11 May 2021
Same period 2020 Same period 2019
Rank 54 44 42
Rank change year-on-year -10 -2 0
Contract jobs citing ITIL 2,290 2,497 4,785
As % of all contract jobs advertised in the UK 4.09% 4.85% 5.15%
As % of the Processes & Methodologies category 4.69% 5.68% 5.89%
Number of daily rates quoted 1,574 1,547 3,046
10th Percentile £163 £152 £160
25th Percentile £325 £256 £300
Median daily rate (50th Percentile) £425 £400 £415
Median % change year-on-year +6.25% -3.61% +3.75%
75th Percentile £525 £500 £519
90th Percentile £600 £600 £600
UK excluding London median daily rate £400 £400 £388
% change year-on-year - +3.23% +1.97%
Number of hourly rates quoted 124 163 278
10th Percentile £12.25 £12.42 £11.25
25th Percentile £14.50 £15.00 £13.99
Median hourly rate £19.44 £18.00 £17.23
Median % change year-on-year +8.01% +4.48% +14.85%
75th Percentile £26.43 £25.88 £24.86
90th Percentile £54.07 £43.75 £33.51
UK excluding London median hourly rate £19.00 £18.00 £17.41
% change year-on-year +5.56% +3.39% +19.06%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 48,788 43,927 81,297
As % of all contract IT jobs advertised in the UK 87.22% 85.30% 87.53%
Number of daily rates quoted 33,408 29,145 54,626
10th Percentile £310 £288 £300
25th Percentile £400 £380 £381
Median daily rate (50th Percentile) £490 £475 £475
Median % change year-on-year +3.16% - +5.56%
75th Percentile £588 £575 £575
90th Percentile £675 £663 £650
UK excluding London median daily rate £440 £450 £438
% change year-on-year -2.22% +2.86% +4.17%
Number of hourly rates quoted 1,460 1,366 2,035
10th Percentile £12.22 £12.36 £11.50
25th Percentile £15.63 £16.00 £14.25
Median hourly rate £26.50 £22.00 £22.84
Median % change year-on-year +20.45% -3.66% +11.39%
75th Percentile £47.31 £46.00 £44.50
90th Percentile £58.75 £55.00 £50.76
UK excluding London median hourly rate £23.00 £20.03 £22.50
% change year-on-year +14.86% -11.00% +16.93%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 11 May 2021.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 11 May 2021.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 11 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1,861 £439 +8.31% 651
UK excluding London +2 1,262 £400 - 533
London -14 700 £475 +11.76% 166
Work from Home -3 534 £458 +1.67% 90
South East -2 317 £419 +4.75% 157
North of England -12 221 £400 +3.56% 112
East of England +7 195 £231 -27.73% 44
Midlands +8 178 £425 - 110
Scotland -8 171 £400 +6.67% 35
South West +3 157 £425 -1.16% 60
West Midlands +4 127 £450 - 63
North West -15 126 £375 +15.23% 60
Yorkshire +10 77 £413 - 40
East Midlands -2 48 £325 -13.33% 47
Wales -3 21 £463 +22.52% 12
North East -11 18 £400 -2.44% 12
Channel Islands +6 3 - -
Northern Ireland +2 3 £155 -3.13% 4

For the 6 months to 11 May 2021, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 739 (32.27%) Social Skills
2 611 (26.68%) Service Management
3 604 (26.38%) Windows
4 581 (25.37%) Microsoft
5 459 (20.04%) Security Cleared
6 446 (19.48%) Agile Software Development
7 390 (17.03%) Active Directory
8 361 (15.76%) ITSM
9 348 (15.20%) Microsoft 365
10 336 (14.67%) SC Cleared
11 334 (14.59%) Azure
12 324 (14.15%) Finance
13 290 (12.66%) ServiceNow
14 287 (12.53%) VMware
15 279 (12.18%) Project Management
16 269 (11.75%) Change Management
17 268 (11.70%) Service Delivery
18 265 (11.57%) Problem-Solving
19 263 (11.48%) ITIL V3
20 240 (10.48%) ITIL Certification
21 233 (10.17%) Analytical Skills
22 230 (10.04%) SLA
23 228 (9.96%) Public Sector
24 219 (9.56%) Windows 10
25 211 (9.21%) Windows Server
26 210 (9.17%) Linux
27 208 (9.08%) Degree
28 203 (8.86%) PRINCE2
29 199 (8.69%) Migration
30 197 (8.60%) Cisco

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 107 (4.67%) SharePoint
2 41 (1.79%) MS Exchange
3 24 (1.05%) CMS
4 23 (1.00%) Tomcat
5 21 (0.92%) Confluence
5 21 (0.92%) IIS
5 21 (0.92%) Skype for Business
6 20 (0.87%) Apache
7 16 (0.70%) WebSphere
8 10 (0.44%) ArcGIS
8 10 (0.44%) OpenStack
8 10 (0.44%) SAS
9 9 (0.39%) WebSphere Application Server
10 8 (0.35%) Documentum
10 8 (0.35%) WebLogic
11 7 (0.31%) Apache ServiceMix
11 7 (0.31%) IBM Domino
11 7 (0.31%) JBoss
11 7 (0.31%) Oracle SOA Suite
11 7 (0.31%) SharePoint 2010
Applications
1 193 (8.43%) Microsoft Office
2 74 (3.23%) Microsoft Excel
3 65 (2.84%) Microsoft Project
4 45 (1.97%) Microsoft PowerPoint
5 40 (1.75%) MS Visio
6 10 (0.44%) Photoshop
7 7 (0.31%) InfoPath
8 2 (0.087%) Spreadsheet
9 1 (0.044%) Acrobat
9 1 (0.044%) Chatbot
9 1 (0.044%) SPSS
Business Applications
1 30 (1.31%) Remedy ITSM
2 15 (0.66%) Dynamics CRM
3 11 (0.48%) Oracle EBS
4 10 (0.44%) assyst
4 10 (0.44%) SAP S/4HANA
5 7 (0.31%) Magento
5 7 (0.31%) Shopify
6 5 (0.22%) Dynamics AX
6 5 (0.22%) Salesforce.com CRM
7 4 (0.17%) SAP PS
7 4 (0.17%) Unit4 Business World
8 3 (0.13%) Cloudability
8 3 (0.13%) Dynamics NAV
8 3 (0.13%) Primavera
8 3 (0.13%) SAP SD
9 2 (0.087%) Cerner Millennium
9 2 (0.087%) SAP CO
9 2 (0.087%) SAP MDM
9 2 (0.087%) SAP Oil and Gas
9 2 (0.087%) SAP PM
Cloud Services
1 348 (15.20%) Microsoft 365
2 334 (14.59%) Azure
3 187 (8.17%) AWS
4 55 (2.40%) Power Platform
4 55 (2.40%) SaaS
5 51 (2.23%) Azure Active Directory
6 35 (1.53%) IaaS
7 34 (1.48%) PaaS
8 33 (1.44%) GCP
9 24 (1.05%) GitHub
10 23 (1.00%) AWS Lambda
10 23 (1.00%) Cloud Computing
11 20 (0.87%) Serverless
12 19 (0.83%) Dynamics 365
12 19 (0.83%) OneDrive
13 18 (0.79%) Amazon EC2
13 18 (0.79%) Virtual Private Cloud
14 16 (0.70%) AWS CloudFormation
15 14 (0.61%) Amazon S3
16 12 (0.52%) Amazon CloudWatch
Communications & Networking
1 134 (5.85%) Firewall
2 120 (5.24%) DNS
3 119 (5.20%) WAN
4 104 (4.54%) LAN
5 73 (3.19%) SAN
6 69 (3.01%) VPN
7 62 (2.71%) DHCP
8 58 (2.53%) TCP/IP
9 55 (2.40%) Wi-Fi
10 54 (2.36%) Wireless
11 43 (1.88%) Internet
12 39 (1.70%) Remote Desktop
13 36 (1.57%) VoIP
14 34 (1.48%) NetScaler
14 34 (1.48%) Skype
15 30 (1.31%) NAS
16 27 (1.18%) 4G
17 26 (1.14%) LTE
17 26 (1.14%) Network Security
17 26 (1.14%) VSAN
Database & Business Intelligence
1 105 (4.59%) SQL Server
2 38 (1.66%) Power BI
3 31 (1.35%) Oracle Database
4 28 (1.22%) Data Warehouse
5 23 (1.00%) Relational Database
6 22 (0.96%) MySQL
7 19 (0.83%) DB2
8 18 (0.79%) SQL Server Integration Services
9 17 (0.74%) SQL Server Reporting Services
10 14 (0.61%) Amazon RDS
11 13 (0.57%) GIS
11 13 (0.57%) SQL Server 2014
12 11 (0.48%) Oracle Database 11g
12 11 (0.48%) Oracle Reports
13 10 (0.44%) Big Data
13 10 (0.44%) RDBMS
13 10 (0.44%) SAP HANA
14 9 (0.39%) Oracle Database 12c
14 9 (0.39%) Oracle Exadata
14 9 (0.39%) Tableau
Development Applications
1 86 (3.76%) JIRA
2 38 (1.66%) Git (software)
3 25 (1.09%) Jenkins
4 15 (0.66%) Visual Studio
5 13 (0.57%) GitLab
6 10 (0.44%) Team Foundation Server
7 7 (0.31%) Sonatype Nexus
7 7 (0.31%) SQL Server Management Studio (SSMS)
8 6 (0.26%) JMeter
8 6 (0.26%) MSI
9 5 (0.22%) Artifactory
9 5 (0.22%) SonarQube
9 5 (0.22%) Visual Studio Team System
10 4 (0.17%) Bitbucket
10 4 (0.17%) Maven
11 3 (0.13%) Atlassian Bamboo
11 3 (0.13%) Eclipse
11 3 (0.13%) ERwin
11 3 (0.13%) Octopus Deploy
12 2 (0.087%) RStudio
General
1 739 (32.27%) Social Skills
2 324 (14.15%) Finance
3 233 (10.17%) Analytical Skills
4 228 (9.96%) Public Sector
5 130 (5.68%) Telecoms
6 83 (3.62%) Banking
7 76 (3.32%) Presentation Skills
8 58 (2.53%) Legal
9 53 (2.31%) Organisational Skills
10 48 (2.10%) Influencing Skills
11 44 (1.92%) Retail
12 32 (1.40%) Local Government
13 30 (1.31%) Investment Banking
14 28 (1.22%) Law
15 25 (1.09%) Documentation Skills
16 24 (1.05%) Manufacturing
17 22 (0.96%) Marketing
18 20 (0.87%) Back Office
18 20 (0.87%) Billing
19 17 (0.74%) Pharmaceutical
Job Titles
1 422 (18.43%) Analyst
2 224 (9.78%) Service Manager
3 189 (8.25%) Service Analyst
4 188 (8.21%) Architect
5 151 (6.59%) Consultant
6 136 (5.94%) Project Manager
7 124 (5.41%) Service Desk Analyst
8 91 (3.97%) Support Engineer
9 83 (3.62%) Administrator
10 75 (3.28%) Infrastructure Engineer
11 73 (3.19%) Support Analyst
12 71 (3.10%) Delivery Manager
13 70 (3.06%) Transition Manager
14 67 (2.93%) IT Manager
14 67 (2.93%) IT Support
15 61 (2.66%) ITIL Manager
15 61 (2.66%) Service Transition Manager
16 58 (2.53%) IT Analyst
17 54 (2.36%) Desktop Support
18 49 (2.14%) Developer
Libraries, Frameworks & Software Standards
1 56 (2.45%) Web Services
2 42 (1.83%) LDAP
3 41 (1.79%) JSON
4 40 (1.75%) XML
5 31 (1.35%) HTML
6 30 (1.31%) Middleware
7 24 (1.05%) CSS
8 22 (0.96%) REST
9 21 (0.92%) .NET
10 19 (0.83%) Node.js
10 19 (0.83%) SOAP
11 18 (0.79%) 802.1X
11 18 (0.79%) AngularJS
12 16 (0.70%) Twitter Bootstrap
12 16 (0.70%) YAML
13 11 (0.48%) Ajax
14 10 (0.44%) SAML
15 9 (0.39%) OAuth
16 8 (0.35%) OpenID
16 8 (0.35%) WebSphere MQ
Miscellaneous
1 149 (6.51%) Management Information System
2 125 (5.46%) Data Centre
3 105 (4.59%) CMDB
4 100 (4.37%) Self-Motivation
5 88 (3.84%) NHS
6 38 (1.66%) User Experience
7 37 (1.62%) Clustering
8 33 (1.44%) Public Cloud
8 33 (1.44%) Replication
9 27 (1.18%) PKI
10 24 (1.05%) Blackberry
11 21 (0.92%) PMI
12 20 (0.87%) Enterprise Software
13 18 (0.79%) Hybrid Cloud
13 18 (0.79%) Virtual Team
14 16 (0.70%) Video Conferencing
15 15 (0.66%) Data Protection Act
15 15 (0.66%) Driving Licence
16 14 (0.61%) iPhone
17 13 (0.57%) Mainframe
Operating Systems
1 604 (26.38%) Windows
2 219 (9.56%) Windows 10
3 211 (9.21%) Windows Server
4 210 (9.17%) Linux
5 98 (4.28%) Windows Server 2012
6 88 (3.84%) Windows 7
6 88 (3.84%) Windows Server 2016
7 73 (3.19%) Unix
8 62 (2.71%) Windows Server 2008
9 60 (2.62%) Red Hat Enterprise Linux
10 49 (2.14%) Windows Server 2019
11 30 (1.31%) Mac OS
12 29 (1.27%) Apple iOS
13 27 (1.18%) Android
14 23 (1.00%) AIX
15 18 (0.79%) Solaris
15 18 (0.79%) Windows 8
16 17 (0.74%) Windows Server 2003
17 13 (0.57%) CentOS
18 11 (0.48%) zOS
Processes & Methodologies
1 611 (26.68%) Service Management
2 446 (19.48%) Agile Software Development
3 361 (15.76%) ITSM
4 279 (12.18%) Project Management
5 269 (11.75%) Change Management
6 268 (11.70%) Service Delivery
7 265 (11.57%) Problem-Solving
8 263 (11.48%) ITIL V3
9 203 (8.86%) PRINCE2
10 199 (8.69%) Migration
11 193 (8.43%) Problem Management
12 183 (7.99%) Project Delivery
13 180 (7.86%) Service Design
14 178 (7.77%) Configuration Management
15 171 (7.47%) Stakeholder Management
16 167 (7.29%) Incident Management
17 161 (7.03%) DevOps
18 99 (4.32%) Scrum
19 95 (4.15%) Disaster Recovery
19 95 (4.15%) Infrastructure Engineering
Programming Languages
1 195 (8.52%) PowerShell
2 165 (7.21%) SQL
3 103 (4.50%) Python
4 84 (3.67%) Java
5 42 (1.83%) C
6 37 (1.62%) JavaScript
7 35 (1.53%) Perl
8 28 (1.22%) Shell Script
9 25 (1.09%) Bash Shell
10 21 (0.92%) VB
11 18 (0.79%) T-SQL
12 17 (0.74%) VBScript
13 16 (0.70%) Ruby
14 13 (0.57%) C#
15 12 (0.52%) COBOL
16 11 (0.48%) PL/SQL
17 9 (0.39%) PHP
18 8 (0.35%) Go
19 7 (0.31%) TypeScript
20 6 (0.26%) JCL
Qualifications
1 459 (20.04%) Security Cleared
2 336 (14.67%) SC Cleared
3 240 (10.48%) ITIL Certification
4 208 (9.08%) Degree
5 146 (6.38%) Microsoft Certification
6 95 (4.15%) DV Cleared
7 88 (3.84%) Cisco Certification
8 63 (2.75%) MCSE
9 56 (2.45%) Computer Science Degree
10 52 (2.27%) CCNA
11 45 (1.97%) PMI Certification
12 44 (1.92%) CISSP
13 41 (1.79%) MCSA
14 40 (1.75%) PMP
15 37 (1.62%) ITIL Foundation Certificate
16 36 (1.57%) CISM
17 35 (1.53%) CCNP
17 35 (1.53%) MCP
18 33 (1.44%) Citrix Certification
19 27 (1.18%) CISA
Quality Assurance & Compliance
1 230 (10.04%) SLA
2 68 (2.97%) ISO/IEC 27001
3 58 (2.53%) COBIT
4 50 (2.18%) QA
5 41 (1.79%) GDPR
6 39 (1.70%) ISO/IEC 20000
7 32 (1.40%) PCI DSS
8 29 (1.27%) NIST
8 29 (1.27%) PMO
9 24 (1.05%) Disclosure Scotland
10 17 (0.74%) Data Quality
11 16 (0.70%) Sarbanes-Oxley
12 14 (0.61%) ISO/IEC 27005
13 9 (0.39%) ISO 22301
14 7 (0.31%) HMG Security Policy Framework
14 7 (0.31%) ISO 9001
15 6 (0.26%) NIST 800
16 5 (0.22%) GRC
16 5 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 5 (0.22%) ITGC
System Software
1 390 (17.03%) Active Directory
2 186 (8.12%) VMware Infrastructure
3 67 (2.93%) VMware ESXi
4 61 (2.66%) Hyper-V
5 53 (2.31%) vSphere
6 37 (1.62%) Docker
7 33 (1.44%) XenApp
8 29 (1.27%) Virtual Machines
8 29 (1.27%) VMware NSX
9 24 (1.05%) Microsoft App-V
10 22 (0.96%) Virtual Desktop
11 16 (0.70%) Terminal Services
12 14 (0.61%) XenDesktop
13 13 (0.57%) Virtual Servers
14 12 (0.52%) Firmware
14 12 (0.52%) Oracle RAC
15 11 (0.48%) Microsoft Virtual Server
16 9 (0.39%) DFS Replication
16 9 (0.39%) Postfix
17 8 (0.35%) EMC RecoverPoint
Systems Management
1 136 (5.94%) SCCM
2 87 (3.80%) Ansible
3 43 (1.88%) Puppet
4 36 (1.57%) Microsoft Intune
5 34 (1.48%) SCOM
6 33 (1.44%) Opscode Chef
6 33 (1.44%) vRealize
7 30 (1.31%) Kubernetes
7 30 (1.31%) WSUS
8 28 (1.22%) vCenter Server
9 24 (1.05%) Terraform
10 18 (0.79%) Microsoft Clustering
10 18 (0.79%) NetBackup
10 18 (0.79%) PowerCLI
11 17 (0.74%) Failover Clustering
12 16 (0.70%) Single Sign-On
13 15 (0.66%) AirWatch
14 13 (0.57%) BladeLogic
14 13 (0.57%) OpenView Configuration Management
14 13 (0.57%) SCSM
Vendors
1 581 (25.37%) Microsoft
2 290 (12.66%) ServiceNow
3 287 (12.53%) VMware
4 197 (8.60%) Cisco
5 138 (6.03%) Oracle
6 131 (5.72%) Citrix
7 88 (3.84%) HP
8 71 (3.10%) Remedy
9 66 (2.88%) Dell
9 66 (2.88%) Red Hat
10 63 (2.75%) SAP
11 59 (2.58%) IBM
12 41 (1.79%) CheckPoint
13 39 (1.70%) F5
14 37 (1.62%) EMC
15 35 (1.53%) Apple
15 35 (1.53%) McAfee
16 32 (1.40%) Salesforce.com
17 28 (1.22%) NetApp
18 27 (1.18%) BMC