Period
to 17 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 43 36 26
Rank change year-on-year -7 -10 -2
Contract jobs citing ITIL 5,359 5,679 7,060
As % of all contract IT jobs advertised in the UK 5.20% 5.52% 6.66%
As % of the Processes & Methodologies category 6.02% 6.44% 7.82%
Number of daily rates quoted 3,426 3,734 4,449
UK median daily rate £400 £380 £375
Median daily rate % change year-on-year +5.26% +1.33% -
10th Percentile £158 £149 £180
90th Percentile £575 £575 £550
UK excluding London median daily rate £375 £360 £350
% change year-on-year +4.17% +2.86% -3.45%
Number of hourly rates quoted 357 351 418
UK median hourly rate £17.00 £15.00 £16.50
Median hourly rate % change year-on-year +13.33% -9.09% -
10th Percentile £11.50 £10.75 £10.86
90th Percentile £40.35 £37.00 £38.18
UK excluding London median hourly rate £16.00 £14.50 £16.50
% change year-on-year +10.34% -12.12% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,041 88,174 90,299
As % of all contract IT jobs advertised in the UK 86.35% 85.75% 85.21%
Number of daily rates quoted 58,899 58,617 59,550
UK median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £300 £277 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,305 2,116 2,483
UK median hourly rate £22.00 £23.14 £22.50
Median hourly rate % change year-on-year -4.93% +2.84% +2.27%
10th Percentile £11.25 £11.25 £11.25
90th Percentile £50.75 £49.75 £48.00
UK excluding London median hourly rate £21.18 £24.00 £22.50
% change year-on-year -11.75% +6.67% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL.

Contractor daily rate trend for ITIL in the UK

ITIL
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL over the 6 months to 17 November 2018.

Contractor daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL.

Contractor hourly rate trend for ITIL in the UK

ITIL
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL over the 6 months to 17 November 2018.

Contractor hourly rate histogram for ITIL in the UK

ITIL
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 4,900 £400 +3.23% 1,143
UK excluding London -8 3,381 £375 +4.17% 892
London -5 1,864 £450 +5.88% 315
South East -13 1,043 £380 -1.30% 214
North of England -9 694 £376 +7.50% 264
Midlands -1 579 £388 +19.23% 174
West Midlands +6 415 £390 +20.00% 119
North West -3 375 £375 -6.25% 135
East of England 0 368 £375 +7.91% 83
South West -4 340 £410 +2.50% 93
Scotland -4 267 £360 +1.41% 40
Yorkshire -4 214 £378 +16.15% 99
East Midlands -11 160 £350 +7.69% 55
North East -13 105 £408 +25.38% 30
Wales -21 87 £325 +44.44% 22
Northern Ireland +22 9 £285 -25.00% 2

For the 6 months to 17 November 2018, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL.

1 1,738 (32.43%) Windows
2 1,436 (26.80%) Microsoft
3 1,394 (26.01%) Service Management
4 1,213 (22.63%) Active Directory
5 941 (17.56%) Finance
6 930 (17.35%) Security Cleared
7 855 (15.95%) Agile Software Development
8 751 (14.01%) ITIL V3
9 707 (13.19%) ITSM
10 675 (12.60%) SC Cleared
11 661 (12.33%) Service Delivery
12 654 (12.20%) Microsoft Office
13 651 (12.15%) Problem-Solving
14 645 (12.04%) Office 365
15 632 (11.79%) VMware
16 615 (11.48%) Change Management
17 589 (10.99%) Cisco
18 564 (10.52%) Windows Server
19 552 (10.30%) Project Management
20 551 (10.28%) ITIL Certification
21 546 (10.19%) Linux
22 541 (10.10%) Windows 7
23 517 (9.65%) PRINCE2
24 509 (9.50%) Analytical Skills
25 502 (9.37%) SCCM
26 479 (8.94%) Windows 10
27 473 (8.83%) Firewall
28 452 (8.43%) ServiceNow
29 446 (8.32%) Incident Management
30 434 (8.10%) Microsoft Azure

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 301 (5.62%) MS Exchange
2 256 (4.78%) SharePoint
3 192 (3.58%) Skype for Business
4 140 (2.61%) IIS
5 139 (2.59%) Exchange Server 2010
6 122 (2.28%) Apache
7 88 (1.64%) Confluence
7 88 (1.64%) Tomcat
8 65 (1.21%) Exchange Server 2013
9 47 (0.88%) SharePoint 2013
10 46 (0.86%) Exchange Server 2007
11 41 (0.77%) Blackberry Enterprise Server
12 36 (0.67%) OpenStack
13 35 (0.65%) JBoss
14 33 (0.62%) CMS
15 29 (0.54%) IBM Notes
15 29 (0.54%) WebSphere
16 21 (0.39%) nginx
17 20 (0.37%) Documentum
18 17 (0.32%) BizTalk Server
Applications
1 654 (12.20%) Microsoft Office
2 208 (3.88%) Microsoft Excel
3 135 (2.52%) Microsoft Project
4 127 (2.37%) Microsoft PowerPoint
5 124 (2.31%) MS Visio
6 13 (0.24%) Spreadsheet
7 7 (0.13%) InfoPath
8 2 (0.037%) Acrobat
8 2 (0.037%) AutoCAD
8 2 (0.037%) SPSS
9 1 (0.019%) Adobe Captivate
9 1 (0.019%) Adobe Creative Suite
9 1 (0.019%) Adobe Illustrator
9 1 (0.019%) CATIA
9 1 (0.019%) Chatbot
9 1 (0.019%) InDesign
9 1 (0.019%) Mozilla Thunderbird
9 1 (0.019%) Photoshop
Business Applications
1 70 (1.31%) Remedy ITSM
2 61 (1.14%) Dynamics CRM
3 22 (0.41%) Dynamics AX
4 18 (0.34%) Payment Gateway
5 12 (0.22%) assyst
6 9 (0.17%) Oracle Retail
7 8 (0.15%) SAP IS-U
8 7 (0.13%) Oracle EBS
9 6 (0.11%) Elite 3E
9 6 (0.11%) Salesforce.com CRM
10 5 (0.093%) Dynamics NAV
10 5 (0.093%) SAP GTS
10 5 (0.093%) Unit4 Business World
11 4 (0.075%) Oracle ERP
11 4 (0.075%) Oracle Financials
11 4 (0.075%) SAP BPC
12 3 (0.056%) Eikon
12 3 (0.056%) NetSuite
12 3 (0.056%) PeopleSoft Financials
12 3 (0.056%) SAP Oil and Gas
Cloud Services
1 645 (12.04%) Office 365
2 434 (8.10%) Microsoft Azure
3 302 (5.64%) Amazon AWS
4 124 (2.31%) IaaS
5 106 (1.98%) PaaS
6 99 (1.85%) SaaS
7 61 (1.14%) Azure Active Directory
8 52 (0.97%) Dynamics 365
9 44 (0.82%) Cloud Computing
10 38 (0.71%) OneDrive
11 37 (0.69%) AWS CloudFormation
12 35 (0.65%) Google Cloud Platform
13 21 (0.39%) GitHub
14 18 (0.34%) Amazon EC2
14 18 (0.34%) Amazon S3
15 16 (0.30%) Serverless
15 16 (0.30%) Virtual Private Cloud
16 14 (0.26%) Amazon CloudWatch
16 14 (0.26%) Yammer
17 10 (0.19%) Mimecast
Communications & Networking
1 473 (8.83%) Firewall
2 381 (7.11%) WAN
3 361 (6.74%) LAN
4 305 (5.69%) DNS
5 227 (4.24%) TCP/IP
6 216 (4.03%) VPN
7 203 (3.79%) DHCP
8 184 (3.43%) Internet
8 184 (3.43%) Skype
9 174 (3.25%) Wireless
10 167 (3.12%) Network Security
11 156 (2.91%) SAN
12 116 (2.16%) VoIP
13 78 (1.46%) BGP
14 77 (1.44%) MPLS
14 77 (1.44%) OSPF
15 73 (1.36%) iSCSI
16 70 (1.31%) SSL
17 69 (1.29%) Cisco ASA
18 68 (1.27%) VLAN
Database & Business Intelligence
1 336 (6.27%) SQL Server
2 101 (1.88%) Oracle Database
3 79 (1.47%) Relational Database
4 73 (1.36%) MySQL
5 53 (0.99%) PostgreSQL
6 52 (0.97%) SQL Server Integration Services
7 45 (0.84%) Data Warehouse
7 45 (0.84%) Oracle Database 12c
8 38 (0.71%) SQL Server Reporting Services
9 37 (0.69%) Big Data
10 33 (0.62%) Oracle Database 11g
11 31 (0.58%) Power BI
12 30 (0.56%) DB2
12 30 (0.56%) SQL Server 2012
13 28 (0.52%) RDBMS
14 23 (0.43%) BusinessObjects
15 22 (0.41%) SQL Server 2008
16 19 (0.35%) Amazon RDS
17 18 (0.34%) Oracle Reports
18 15 (0.28%) Hadoop
Development Applications
1 221 (4.12%) JIRA
2 104 (1.94%) Jenkins
3 96 (1.79%) Git (software)
4 53 (0.99%) MSI
5 50 (0.93%) Visual Studio
6 46 (0.86%) GitLab
7 28 (0.52%) Atlassian Bamboo
8 27 (0.50%) Sonatype Nexus
9 25 (0.47%) Team Foundation Server
9 25 (0.47%) Visual Studio Team System
10 23 (0.43%) Bitbucket
11 16 (0.30%) Subversion
12 15 (0.28%) Maven
13 13 (0.24%) Selenium
14 11 (0.21%) SonarQube
15 7 (0.13%) git-flow
15 7 (0.13%) InstallShield
15 7 (0.13%) Oracle APEX
15 7 (0.13%) VSS/SourceSafe
15 7 (0.13%) WinDbg
General
1 941 (17.56%) Finance
2 245 (4.57%) Telecoms
3 236 (4.40%) Banking
4 188 (3.51%) Retail
5 102 (1.90%) Legal
6 93 (1.74%) Law
7 58 (1.08%) Marketing
8 56 (1.04%) Investment Banking
9 54 (1.01%) Manufacturing
10 50 (0.93%) Front Office
11 40 (0.75%) Billing
12 39 (0.73%) Military
13 37 (0.69%) Advertising
14 30 (0.56%) Automotive
15 27 (0.50%) Electronics
15 27 (0.50%) Publishing
16 26 (0.49%) Back Office
16 26 (0.49%) Pharmaceutical
17 22 (0.41%) Financial Institution
18 13 (0.24%) Retail Banking
Job Titles
1 1,154 (21.53%) Analyst
2 437 (8.15%) Service Analyst
3 431 (8.04%) Service Manager
4 414 (7.73%) Architect
5 352 (6.57%) Support Engineer
6 319 (5.95%) Service Desk Analyst
7 273 (5.09%) Support Analyst
8 249 (4.65%) Project Manager
9 237 (4.42%) Desktop Support
10 222 (4.14%) Network Engineer
11 187 (3.49%) Consultant
12 175 (3.27%) IT Support
13 174 (3.25%) Infrastructure Engineer
14 171 (3.19%) 2nd Line Support
15 169 (3.15%) IT Manager
16 165 (3.08%) Developer
17 160 (2.99%) Administrator
18 147 (2.74%) IT Analyst
19 146 (2.72%) Delivery Manager
20 141 (2.63%) Business Analyst
Libraries, Frameworks & Software Standards
1 160 (2.99%) Web Services
2 152 (2.84%) Middleware
3 133 (2.48%) HTML
4 111 (2.07%) XML
5 103 (1.92%) CSS
6 95 (1.77%) .NET
7 62 (1.16%) LDAP
8 56 (1.04%) SAML
9 47 (0.88%) AngularJS
10 42 (0.78%) REST
11 41 (0.77%) HTML5
12 35 (0.65%) Oracle Fusion
12 35 (0.65%) SOAP
13 33 (0.62%) SailPoint
14 32 (0.60%) RESTful
15 31 (0.58%) Ajax
15 31 (0.58%) J2EE
16 30 (0.56%) Node.js
17 27 (0.50%) jQuery
18 26 (0.49%) Oracle GoldenGate
Miscellaneous
1 509 (9.50%) Analytical Skills
2 380 (7.09%) Data Centre
3 305 (5.69%) Management Information System
4 254 (4.74%) Self-Motivation
5 123 (2.30%) Computer Science
6 117 (2.18%) CMDB
7 88 (1.64%) User Experience
8 83 (1.55%) Blackberry
9 82 (1.53%) Clustering
10 81 (1.51%) Video Conferencing
11 77 (1.44%) Virtual Team
12 69 (1.29%) iPhone
13 67 (1.25%) Smartphone
14 64 (1.19%) Public Cloud
15 61 (1.14%) Private Cloud
16 56 (1.04%) Driving Licence
17 51 (0.95%) Fat Client
17 51 (0.95%) NHS
17 51 (0.95%) Thin Client
18 46 (0.86%) PKI
Operating Systems
1 1,738 (32.43%) Windows
2 564 (10.52%) Windows Server
3 546 (10.19%) Linux
4 541 (10.10%) Windows 7
5 479 (8.94%) Windows 10
6 319 (5.95%) Unix
7 253 (4.72%) Windows Server 2008
7 253 (4.72%) Windows Server 2012
8 129 (2.41%) Red Hat Enterprise Linux
9 95 (1.77%) Android
10 85 (1.59%) Apple iOS
11 78 (1.46%) Windows 8
12 70 (1.31%) Windows Server 2003
13 69 (1.29%) Solaris
14 66 (1.23%) Mac OS X
15 51 (0.95%) Windows XP
16 36 (0.67%) Mac OS
17 33 (0.62%) CentOS
18 32 (0.60%) AIX
19 20 (0.37%) SUSE
Processes & Methodologies
1 1,394 (26.01%) Service Management
2 855 (15.95%) Agile Software Development
3 751 (14.01%) ITIL V3
4 707 (13.19%) ITSM
5 661 (12.33%) Service Delivery
6 651 (12.15%) Problem-Solving
7 615 (11.48%) Change Management
8 552 (10.30%) Project Management
9 517 (9.65%) PRINCE2
10 446 (8.32%) Incident Management
11 413 (7.71%) Stakeholder Management
12 389 (7.26%) Problem Management
13 336 (6.27%) Migration
14 326 (6.08%) Configuration Management
15 302 (5.64%) DevOps
16 267 (4.98%) Service Design
17 257 (4.80%) Disaster Recovery
18 238 (4.44%) Infrastructure Engineering
19 215 (4.01%) Continuous Improvement
20 210 (3.92%) Risk Management
Programming Languages
1 430 (8.02%) SQL
2 415 (7.74%) PowerShell
3 200 (3.73%) Java
4 178 (3.32%) Python
5 161 (3.00%) JavaScript
6 95 (1.77%) Perl
7 91 (1.70%) Bash Shell
8 83 (1.55%) C#
9 72 (1.34%) Shell Script
10 66 (1.23%) C
11 54 (1.01%) Ruby
12 50 (0.93%) VB
13 37 (0.69%) VBScript
14 35 (0.65%) PL/SQL
14 35 (0.65%) T-SQL
15 34 (0.63%) PHP
16 19 (0.35%) C++
17 16 (0.30%) Korn
18 9 (0.17%) Go
18 9 (0.17%) Scala
Qualifications
1 930 (17.35%) Security Cleared
2 675 (12.60%) SC Cleared
3 551 (10.28%) ITIL Certification
4 387 (7.22%) Microsoft Certification
5 378 (7.05%) Degree
6 326 (6.08%) Cisco Certification
7 233 (4.35%) DV Cleared
8 220 (4.11%) MCSE
9 205 (3.83%) ITIL Foundation Certificate
10 180 (3.36%) CCNA
11 172 (3.21%) CCNP
12 145 (2.71%) MCSA
13 133 (2.48%) MCP
14 100 (1.87%) CISSP
15 84 (1.57%) PMI Certification
16 81 (1.51%) PRINCE2 Certification
17 67 (1.25%) Computer Science Degree
18 66 (1.23%) PMP
19 55 (1.03%) ISEB
20 54 (1.01%) MCITP
Quality Assurance & Compliance
1 400 (7.46%) SLA
2 137 (2.56%) QA
3 106 (1.98%) ISO/IEC 27001
4 95 (1.77%) GDPR
5 92 (1.72%) PMO
6 71 (1.32%) COBIT
7 56 (1.04%) Data Quality
8 53 (0.99%) Sarbanes-Oxley
9 40 (0.75%) JSP 440
10 39 (0.73%) ISO/IEC 20000
11 38 (0.71%) PCI DSS
12 23 (0.43%) Disclosure Scotland
13 18 (0.34%) ISO 9001
14 13 (0.24%) HIPAA
14 13 (0.24%) ISO 22301
15 11 (0.21%) Cyber Essentials
15 11 (0.21%) HMG Security Policy Framework
15 11 (0.21%) ISAE 3402
15 11 (0.21%) ISO 31000
15 11 (0.21%) ISO/IEC 27005
System Software
1 1,213 (22.63%) Active Directory
2 404 (7.54%) VMware Infrastructure
3 184 (3.43%) Hyper-V
4 117 (2.18%) XenApp
5 107 (2.00%) vSphere
6 97 (1.81%) Microsoft App-V
7 90 (1.68%) VMware ESXi
8 84 (1.57%) XenDesktop
9 73 (1.36%) Virtual Machines
10 55 (1.03%) NFS
11 53 (0.99%) Virtual Desktop
12 45 (0.84%) Docker
13 40 (0.75%) BitLocker
14 34 (0.63%) Oracle RAC
15 31 (0.58%) Firmware
16 30 (0.56%) Virtual Servers
17 29 (0.54%) Terminal Services
18 28 (0.52%) VMware Workstation
19 21 (0.39%) XenServer
20 17 (0.32%) VMware Server
Systems Management
1 502 (9.37%) SCCM
2 132 (2.46%) Ansible
3 127 (2.37%) Puppet
4 93 (1.74%) Opscode Chef
4 93 (1.74%) SCOM
5 81 (1.51%) Single Sign-On
6 65 (1.21%) WSUS
7 64 (1.19%) Terraform
8 59 (1.10%) Microsoft Intune
9 46 (0.86%) Microsoft Clustering
10 45 (0.84%) Systems Management Server (SMS)
11 42 (0.78%) NetBackup
11 42 (0.78%) vCenter Server
12 40 (0.75%) AirWatch
13 30 (0.56%) ZABBIX
14 27 (0.50%) Nagios
15 24 (0.45%) Data Guard
15 24 (0.45%) Norton AntiVirus
16 23 (0.43%) Kubernetes
17 22 (0.41%) McAfee ePO
Vendors
1 1,436 (26.80%) Microsoft
2 632 (11.79%) VMware
3 589 (10.99%) Cisco
4 452 (8.43%) ServiceNow
5 416 (7.76%) Citrix
6 370 (6.90%) Oracle
7 304 (5.67%) HP
8 163 (3.04%) SAP
9 160 (2.99%) Apple
10 153 (2.86%) CheckPoint
11 150 (2.80%) McAfee
11 150 (2.80%) Remedy
12 129 (2.41%) Red Hat
13 124 (2.31%) IBM
14 112 (2.09%) F5
15 110 (2.05%) NetApp
16 100 (1.87%) BMC
17 97 (1.81%) Juniper
18 72 (1.34%) SolarWinds
19 68 (1.27%) EMC