Period
to 22 July 2017

The median contractor rate for a 3rd Line Technical Support was £288 per day in advertised job vacancies during the 6 months to 22 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Technical Support
UK
6 months to
22 Jul 2017
Same period 2016 Same period 2015
Rank 813 854 861
Rank change year-on-year +41 +7 -20
Contract jobs requiring a 3rd Line Technical Support 32 33 28
As % of all contract IT jobs advertised in the UK 0.033% 0.030% 0.025%
As % of the Job Titles category 0.035% 0.032% 0.026%
Number of daily rates quoted 15 19 18
UK median daily rate £288 £290 £225
Median daily rate % change year-on-year -0.86% +28.89% -
10th Percentile £185 £181 £163
90th Percentile £434 £365 £269
UK excluding London median daily rate £300 £290 £225
% change year-on-year +3.45% +28.89% -
Number of hourly rates quoted 0 0 4
UK median hourly rate - - £29.91
UK excluding London median hourly rate - - £30.00

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90939 104549 107173
As % of all contract IT job vacancies advertised in the UK 94.84% 95.02% 94.84%
Number of daily rates quoted 58948 68044 66295
UK median daily rate £428 £425 £400
Median daily rate % change year-on-year +0.59% +6.25% +0.76%
10th Percentile £263 £256 £233
90th Percentile £619 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2923 3102 4149
UK median hourly rate £18.50 £19.00 £17.50
Median hourly rate % change year-on-year -2.63% +8.57% +2.94%
10th Percentile £10.88 £10.44 £10.50
90th Percentile £50.00 £47.39 £44.65
UK excluding London median hourly rate £17.50 £19.00 £16.93
% change year-on-year -7.89% +12.21% +2.62%

3rd Line Technical Support
Job Vacancy Trend

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Technical Support.

Contractor daily rate trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Technical Support over the 6 months to 22 July 2017.

Contractor daily rate histogram for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Technical Support.

Contractor hourly rate trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 6 months to 22 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 31 £294 +1.29% 3
UK excluding London +66 24 £300 +3.45% 1
North of England +76 14 £288 -
Yorkshire +37 11 £288 -
South East +31 8 £320 +60.00% 1
London +7 7 £200 -18.37% 2
North West - 3 - -
West Midlands +30 1 £350 -22.22%
Midlands +17 1 £350 +20.69%
East of England -5 1 £300 -7.69%

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 July 2017, 3rd Line Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Technical Support in the job title.

1 27 (84.38%) Windows
2 14 (43.75%) LAN
2 14 (43.75%) WAN
2 14 (43.75%) VMware
3 13 (40.63%) MobileIron
3 13 (40.63%) AirWatch
4 12 (37.50%) Programme Management
4 12 (37.50%) Wireless
4 12 (37.50%) Marketing
4 12 (37.50%) SGSN
4 12 (37.50%) Digital Marketing
4 12 (37.50%) PowerShell
4 12 (37.50%) Android
4 12 (37.50%) LTE
4 12 (37.50%) Apple iOS
4 12 (37.50%) Office 365
4 12 (37.50%) Windows Phone
4 12 (37.50%) GPRS
4 12 (37.50%) GSM
4 12 (37.50%) Business Intelligence
4 12 (37.50%) Microsoft
4 12 (37.50%) Unix
4 12 (37.50%) HTML
4 12 (37.50%) Java
4 12 (37.50%) PHP
4 12 (37.50%) VB
4 12 (37.50%) SAP
4 12 (37.50%) Electronics
4 12 (37.50%) Telecoms
4 12 (37.50%) Finance

3rd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.50%) MS Exchange
2 2 (6.25%) SharePoint
3 1 (3.13%) Blackberry Enterprise Server
3 1 (3.13%) Exchange Server 2010
3 1 (3.13%) Skype for Business
3 1 (3.13%) WebSphere
Applications
1 5 (15.63%) Microsoft Office
Business Applications
1 1 (3.13%) Dynamics CRM
Cloud Services
1 12 (37.50%) Office 365
2 6 (18.75%) Amazon AWS
2 6 (18.75%) Microsoft Azure
3 1 (3.13%) Azure Active Directory
3 1 (3.13%) Mimecast
Communications & Networking
1 14 (43.75%) LAN
1 14 (43.75%) WAN
2 12 (37.50%) 3G
2 12 (37.50%) GPRS
2 12 (37.50%) GSM
2 12 (37.50%) LTE
2 12 (37.50%) SGSN
2 12 (37.50%) Wireless
3 5 (15.63%) SAN
4 3 (9.38%) Firewall
5 2 (6.25%) 4G
5 2 (6.25%) DHCP
5 2 (6.25%) DNS
6 1 (3.13%) Internet
6 1 (3.13%) LDAP
6 1 (3.13%) TCP/IP
6 1 (3.13%) VLAN
6 1 (3.13%) VPN
6 1 (3.13%) WLAN
Database & Business Intelligence
1 2 (6.25%) SQL Server
2 1 (3.13%) DB2
General
1 12 (37.50%) Electronics
1 12 (37.50%) Finance
1 12 (37.50%) Manufacturing
1 12 (37.50%) Marketing
1 12 (37.50%) Telecoms
2 2 (6.25%) Banking
3 1 (3.13%) Front Office
Libraries, Frameworks & Software Standards
1 12 (37.50%) HTML
2 1 (3.13%) Tivoli Directory Integrator
Miscellaneous
1 4 (12.50%) Driving Licence
1 4 (12.50%) EMC VNX
2 2 (6.25%) Blackberry
3 1 (3.13%) Smartphone
Operating Systems
1 27 (84.38%) Windows
2 12 (37.50%) Android
2 12 (37.50%) Apple iOS
2 12 (37.50%) Mac OS X
2 12 (37.50%) Unix
2 12 (37.50%) Windows Phone
3 9 (28.13%) Windows Server 2012
4 5 (15.63%) Windows Server
5 4 (12.50%) Windows 10
5 4 (12.50%) Windows 7
6 3 (9.38%) Windows Server 2008
7 2 (6.25%) Windows 8
8 1 (3.13%) Linux
8 1 (3.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 12 (37.50%) Business Intelligence
1 12 (37.50%) Digital Marketing
1 12 (37.50%) Programme Management
2 9 (28.13%) ITIL
3 4 (12.50%) ITIL V3
4 3 (9.38%) IT Strategy
5 2 (6.25%) Data Protection
5 2 (6.25%) Mobile Device Management
6 1 (3.13%) Change Control
6 1 (3.13%) CRM
6 1 (3.13%) Disaster Recovery
6 1 (3.13%) Email Filtering
6 1 (3.13%) Identity Management
6 1 (3.13%) Incident Management
6 1 (3.13%) ITSM
6 1 (3.13%) Kalman Filter
6 1 (3.13%) Knowledge Management
6 1 (3.13%) Migration
6 1 (3.13%) Service Management
6 1 (3.13%) Stakeholder Management
Programming Languages
1 12 (37.50%) Java
1 12 (37.50%) PHP
1 12 (37.50%) PowerShell
1 12 (37.50%) VB
2 1 (3.13%) SQL
Qualifications
1 4 (12.50%) CCNA
1 4 (12.50%) Cisco Certification
1 4 (12.50%) Microsoft Certification
2 3 (9.38%) ACSP
2 3 (9.38%) HP AIS
2 3 (9.38%) MCSA
2 3 (9.38%) Network+ Certification
2 3 (9.38%) VMware Certified Professional (VCP)
3 1 (3.13%) SC Cleared
3 1 (3.13%) Security Cleared
Quality Assurance & Compliance
1 2 (6.25%) SLA
System Software
1 6 (18.75%) Active Directory
2 4 (12.50%) VMware ESXi
3 3 (9.38%) VMware Infrastructure
3 3 (9.38%) vSphere
4 2 (6.25%) Hyper-V
5 1 (3.13%) Tivoli Directory Server
5 1 (3.13%) XenServer
Systems Management
1 13 (40.63%) AirWatch
2 8 (25.00%) SCCM
3 1 (3.13%) Microsoft Intune
3 1 (3.13%) SCOM
3 1 (3.13%) Symantec Endpoint Protection
3 1 (3.13%) Symantec Enterprise Vault
3 1 (3.13%) Tivoli
3 1 (3.13%) Tivoli Identity Manager
Vendors
1 14 (43.75%) VMware
2 13 (40.63%) MobileIron
3 12 (37.50%) Microsoft
3 12 (37.50%) SAP
4 7 (21.88%) HP
5 5 (15.63%) Cisco
5 5 (15.63%) Dell
6 4 (12.50%) EMC
7 3 (9.38%) Apple
8 2 (6.25%) Hitachi
8 2 (6.25%) Qualys
8 2 (6.25%) Symantec
9 1 (3.13%) Brocade
9 1 (3.13%) Clearswift
9 1 (3.13%) Draytek
9 1 (3.13%) Juniper
9 1 (3.13%) McAfee
9 1 (3.13%) Red Hat
9 1 (3.13%) SonicWALL
9 1 (3.13%) Sophos