The median contractor rate for a 3rd Line Technical Support was £200 per day in advertised job vacancies during the 3 months to 25 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Technical Support
UK
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 596 629 626
Rank change year-on-year +33 -3  
Contract jobs requiring a 3rd Line Technical Support 8 24 22
As % of all contract IT jobs advertised in the UK 0.017% 0.043% 0.039%
As % of the Job Titles category 0.018% 0.045% 0.041%
Number of daily rates quoted 3 15 14
Median daily rate £200 £290 £225
Median daily rate % change year-on-year -31.03% +28.88%  
UK excluding London median daily rate £300 £245 £225
% change year-on-year +22.44% +8.88%  
Number of hourly rates quoted 0 0 4
Median hourly rate - - £29.91
UK excluding London median hourly rate - - £30.00

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43833 53144 53796
As % of all contract IT job vacancies advertised in the UK 94.56% 95.10% 94.79%
Number of daily rates quoted 28465 34660 32613
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.17% +6.25%  
90% offered a daily rate of more than £264 £263 £240
10% offered a daily rate of more than £600 £600 £563
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 1448 1545 2147
Median hourly rate £18.00 £17.98 £17.50
Median hourly rate % change year-on-year +0.13% +2.71%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £45.00 £42.50
UK excluding London median hourly rate £17.50 £18.00 £16.60
% change year-on-year -2.77% +8.43%  

3rd Line Technical Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Technical Support in the job title.

Job vacancy trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Technical Support.

Contractor daily rate trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Technical Support.

Contractor hourly rate trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 8 £200 -31.03% 3
South East +23 4 - - 1
Oxfordshire -12 4 - -
Bicester - 4 - -
London +26 3 £200 -32.20% 1
Wembley - 2 £200 -
East of England -9 1 £300 -7.69% 1
Stevenage - 1 £300 -
Hertfordshire - 1 £300 - 1

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2017, 3rd Line Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Technical Support in the job title.

1 10 (83.33%) Windows
2 8 (66.67%) VMware
3 7 (58.33%) Office 365
4 6 (50.00%) Amazon AWS
4 6 (50.00%) ITIL
4 6 (50.00%) Windows Server
5 5 (41.67%) Windows Server 2012
6 4 (33.33%) EMC VNX
6 4 (33.33%) Driving Licence
6 4 (33.33%) ITIL V3
6 4 (33.33%) CCNA
6 4 (33.33%) Cisco
6 4 (33.33%) Dell
6 4 (33.33%) EMC
6 4 (33.33%) Cisco Certification
6 4 (33.33%) Microsoft Azure
7 3 (25.00%) SCCM
7 3 (25.00%) Citrix
7 3 (25.00%) DHCP
7 3 (25.00%) DNS
7 3 (25.00%) Microsoft
8 2 (16.67%) Active Directory
8 2 (16.67%) SQL Server
8 2 (16.67%) 4G
8 2 (16.67%) Front Office
9 1 (8.33%) Finance
9 1 (8.33%) Migration
9 1 (8.33%) XenApp
9 1 (8.33%) Windows 7
9 1 (8.33%) Tivoli Directory Integrator

3rd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) Exchange Server 2010
1 1 (8.33%) MS Exchange
1 1 (8.33%) WebSphere
Applications
1 1 (8.33%) Microsoft Excel
1 1 (8.33%) Microsoft Office
Cloud Services
1 7 (58.33%) Office 365
2 6 (50.00%) Amazon AWS
3 4 (33.33%) Microsoft Azure
Communications & Networking
1 3 (25.00%) DHCP
1 3 (25.00%) DNS
2 2 (16.67%) 4G
3 1 (8.33%) LDAP
Database & Business Intelligence
1 2 (16.67%) SQL Server
2 1 (8.33%) DB2
General
1 2 (16.67%) Front Office
2 1 (8.33%) Finance
Libraries, Frameworks & Software Standards
1 1 (8.33%) Tivoli Directory Integrator
Miscellaneous
1 4 (33.33%) Driving Licence
1 4 (33.33%) EMC VNX
Operating Systems
1 10 (83.33%) Windows
2 6 (50.00%) Windows Server
3 5 (41.67%) Windows Server 2012
4 1 (8.33%) Linux
4 1 (8.33%) Red Hat Enterprise Linux
4 1 (8.33%) Windows 7
4 1 (8.33%) Windows Server 2008
Processes & Methodologies
1 6 (50.00%) ITIL
2 4 (33.33%) ITIL V3
3 1 (8.33%) Identity Management
3 1 (8.33%) Incident Management
3 1 (8.33%) Migration
3 1 (8.33%) Mobile Device Management
3 1 (8.33%) Problem Management
3 1 (8.33%) Server Virtualisation
3 1 (8.33%) Service Management
Programming Languages
1 1 (8.33%) PowerShell
1 1 (8.33%) SQL
1 1 (8.33%) VBA
Qualifications
1 4 (33.33%) CCNA
1 4 (33.33%) Cisco Certification
2 1 (8.33%) MOS
2 1 (8.33%) SC Cleared
2 1 (8.33%) Security Cleared
System Software
1 2 (16.67%) Active Directory
2 1 (8.33%) Tivoli Directory Server
2 1 (8.33%) Virtual Desktop
2 1 (8.33%) VMware Infrastructure
2 1 (8.33%) XenApp
Systems Management
1 3 (25.00%) SCCM
2 1 (8.33%) AirWatch
2 1 (8.33%) Tivoli
2 1 (8.33%) Tivoli Identity Manager
Vendors
1 8 (66.67%) VMware
2 4 (33.33%) Cisco
2 4 (33.33%) Dell
2 4 (33.33%) EMC
3 3 (25.00%) Citrix
3 3 (25.00%) Microsoft
4 1 (8.33%) HP
4 1 (8.33%) IBM
4 1 (8.33%) Red Hat