Period
to 16 January 2018

The median contractor rate for a 3rd Line Technical Support was £275 per day in advertised job vacancies during the 6 months to 16 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Technical Support
UK
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 846 847 862
Rank change year-on-year +1 +15 -29
Contract jobs requiring a 3rd Line Technical Support 29 15 20
As % of all contract IT jobs advertised in the UK 0.029% 0.016% 0.019%
As % of the Job Titles category 0.031% 0.016% 0.020%
Number of daily rates quoted 23 12 10
UK median daily rate £275 £295 £328
Median daily rate % change year-on-year -6.78% -10.06% +24.95%
10th Percentile £160 £189 £241
90th Percentile £435 £344 £476
UK excluding London median daily rate £325 £300 £290
% change year-on-year +8.33% +3.45% +28.89%
Number of hourly rates quoted 0 0 8
UK median hourly rate - - £30.00
UK excluding London median hourly rate - - £30.00

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,070 91,512 101,809
% of contract IT jobs with a recognized job title 94.83% 94.75% 94.96%
Number of daily rates quoted 63,231 59,759 64,878
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,781 3,213 3,853
UK median hourly rate £18.50 £18.00 £18.50
Median hourly rate % change year-on-year +2.78% -2.70% +12.12%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.25
UK excluding London median hourly rate £17.50 £17.47 £18.00
% change year-on-year +0.20% -2.97% +9.09%

3rd Line Technical Support
Job Vacancy Trend

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Technical Support.

Contractor daily rate trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Technical Support over the 6 months to 16 January 2018.

Contractor daily rate histogram for 3rd Line Technical Support in the UK

3rd Line Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Technical Support.

Contractor hourly rate trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 26 £307 +4.07% 4
UK excluding London +14 21 £325 +8.33% 4
North of England +39 8 £345 +16.95% 1
North West +18 6 £450 -
Midlands +7 6 £333 +25.47% 3
West Midlands +12 5 £325 +170.83% 3
South East -16 5 £275 +7.32%
London -36 5 £265 -3.64%
East of England -13 2 £151 -49.58%
Yorkshire +21 1 £300 +1.69%
East Midlands +2 1 £340 +14.29%
North East - 1 £314 - 1

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2018, 3rd Line Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Technical Support in the job title.

1 24 (82.76%) Windows
2 19 (65.52%) Microsoft
3 16 (55.17%) Active Directory
4 13 (44.83%) Windows 7
4 13 (44.83%) Windows Server
5 12 (41.38%) SCCM
6 11 (37.93%) VMware
7 10 (34.48%) Cisco
7 10 (34.48%) MS Exchange
7 10 (34.48%) ITIL
7 10 (34.48%) McAfee
8 9 (31.03%) Service Management
8 9 (31.03%) Firewall
8 9 (31.03%) Office 365
9 8 (27.59%) Microsoft Azure
9 8 (27.59%) Windows Server 2008
9 8 (27.59%) WSUS
9 8 (27.59%) Linux
9 8 (27.59%) SLA
10 7 (24.14%) DNS
10 7 (24.14%) Citrix
10 7 (24.14%) DHCP
10 7 (24.14%) Microsoft Office
10 7 (24.14%) VMware Infrastructure
11 6 (20.69%) Skype for Business
11 6 (20.69%) Disaster Recovery
11 6 (20.69%) HP
12 5 (17.24%) LAN
12 5 (17.24%) WAN
12 5 (17.24%) Identity Management

3rd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (34.48%) MS Exchange
2 6 (20.69%) Skype for Business
3 3 (10.34%) SharePoint
4 1 (3.45%) Exchange Server 2010
4 1 (3.45%) IBM Notes
Applications
1 7 (24.14%) Microsoft Office
Business Applications
1 1 (3.45%) Dynamics CRM
Cloud Services
1 9 (31.03%) Office 365
2 8 (27.59%) Microsoft Azure
3 5 (17.24%) Azure Active Directory
3 5 (17.24%) Mimecast
4 1 (3.45%) G Suite
Communications & Networking
1 9 (31.03%) Firewall
2 7 (24.14%) DHCP
2 7 (24.14%) DNS
3 5 (17.24%) LAN
3 5 (17.24%) SAN
3 5 (17.24%) Skype
3 5 (17.24%) VLAN
3 5 (17.24%) WAN
4 3 (10.34%) TCP/IP
5 2 (6.90%) Remote Desktop
6 1 (3.45%) Internet
6 1 (3.45%) Unified Communications
6 1 (3.45%) VSAN
6 1 (3.45%) Wireless
General
1 3 (10.34%) Finance
2 1 (3.45%) Manufacturing
Miscellaneous
1 5 (17.24%) Blackberry
2 3 (10.34%) Management Information System
2 3 (10.34%) Mobile App
3 1 (3.45%) Analytical Skills
3 1 (3.45%) BYOD
3 1 (3.45%) Clustering
3 1 (3.45%) Data Centre
3 1 (3.45%) Fat Client
3 1 (3.45%) PKI
3 1 (3.45%) Thin Client
Operating Systems
1 24 (82.76%) Windows
2 13 (44.83%) Windows 7
2 13 (44.83%) Windows Server
3 8 (27.59%) Linux
3 8 (27.59%) Windows Server 2008
4 5 (17.24%) SUSE
4 5 (17.24%) Windows 8
5 4 (13.79%) Windows Server 2012
5 4 (13.79%) Windows XP
6 3 (10.34%) Windows Server 2003
7 2 (6.90%) Android
7 2 (6.90%) Apple iOS
7 2 (6.90%) Solaris
7 2 (6.90%) Windows 10
8 1 (3.45%) CentOS
8 1 (3.45%) Red Hat Enterprise Linux
8 1 (3.45%) Windows Phone
8 1 (3.45%) Windows Phone 8
Processes & Methodologies
1 10 (34.48%) ITIL
2 9 (31.03%) Service Management
3 6 (20.69%) Disaster Recovery
4 5 (17.24%) Business Continuity
4 5 (17.24%) Continuous Improvement
4 5 (17.24%) Email Filtering
4 5 (17.24%) Identity Management
4 5 (17.24%) Kalman Filter
4 5 (17.24%) Task Automation
5 4 (13.79%) Desktop Virtualisation
5 4 (13.79%) Migration
6 3 (10.34%) Break/Fix
6 3 (10.34%) Capacity Planning
6 3 (10.34%) Change Control
6 3 (10.34%) Change Management
6 3 (10.34%) ITSM
6 3 (10.34%) Knowledge Management
6 3 (10.34%) Software Distribution
7 2 (6.90%) Configuration Management
7 2 (6.90%) Performance Tuning
Programming Languages
1 1 (3.45%) C
1 1 (3.45%) Java
1 1 (3.45%) Objective-C
Qualifications
1 4 (13.79%) ITIL Certification
1 4 (13.79%) Security Cleared
2 3 (10.34%) Microsoft Certification
2 3 (10.34%) SC Cleared
3 1 (3.45%) BPSS Clearance
3 1 (3.45%) MCSA
3 1 (3.45%) MCSE
Quality Assurance & Compliance
1 8 (27.59%) SLA
2 1 (3.45%) Disclosure Scotland
System Software
1 16 (55.17%) Active Directory
2 7 (24.14%) VMware Infrastructure
3 4 (13.79%) Hyper-V
4 3 (10.34%) VMware ESXi
4 3 (10.34%) XenServer
5 2 (6.90%) ProxySG
5 2 (6.90%) Sendmail
5 2 (6.90%) XenDesktop
6 1 (3.45%) Microsoft App-V
6 1 (3.45%) Terminal Services
6 1 (3.45%) VMware Server
6 1 (3.45%) VMware Workstation
6 1 (3.45%) vSphere
6 1 (3.45%) XenApp
Systems Management
1 12 (41.38%) SCCM
2 8 (27.59%) WSUS
3 5 (17.24%) Forefront Identity Manager
3 5 (17.24%) McAfee ePO
4 3 (10.34%) Norton AntiVirus
4 3 (10.34%) Symantec Endpoint Protection
5 2 (6.90%) SCOM
6 1 (3.45%) AirWatch
6 1 (3.45%) Microsoft Intune
6 1 (3.45%) SCSM
6 1 (3.45%) SCVMM
6 1 (3.45%) Systems Management Server (SMS)
Vendors
1 19 (65.52%) Microsoft
2 11 (37.93%) VMware
3 10 (34.48%) Cisco
3 10 (34.48%) McAfee
4 7 (24.14%) Citrix
5 6 (20.69%) HP
6 5 (17.24%) Clearswift
6 5 (17.24%) IronPort
6 5 (17.24%) Lumension
6 5 (17.24%) Micro Focus
6 5 (17.24%) MobileIron
6 5 (17.24%) NetApp
7 3 (10.34%) Dell
7 3 (10.34%) Sophos
7 3 (10.34%) Symantec
8 2 (6.90%) Draytek
8 2 (6.90%) Juniper
8 2 (6.90%) Proofpoint
8 2 (6.90%) Red Hat
8 2 (6.90%) SonicWALL