Period
to 17 October 2019

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 17 October 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 208 246 256
Rank change year-on-year +38 +10 +20
Contract jobs citing ServiceNow 1,134 1,138 1,017
As % of all contract IT jobs advertised in the UK 1.33% 1.10% 1.02%
As % of the Vendors category 3.09% 2.62% 2.38%
Number of daily rates quoted 761 730 707
UK median daily rate £475 £475 £475
10th Percentile £181 £153 £250
90th Percentile £588 £625 £625
UK excluding London median daily rate £425 £450 £425
% change year-on-year -5.56% +5.88% +19.72%
Number of hourly rates quoted 46 75 15
UK median hourly rate £18.35 £17.50 £16.00
Median hourly rate % change year-on-year +4.86% +9.38% -21.95%
10th Percentile £14.00 £12.75 £11.25
90th Percentile £26.13 £25.15 £46.84
UK excluding London median hourly rate £17.50 £17.50 £15.00
% change year-on-year - +16.67% -26.83%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 36,733 43,408 42,750
As % of all contract IT jobs advertised in the UK 43.17% 42.07% 43.05%
Number of daily rates quoted 23,058 26,855 26,376
UK median daily rate £450 £450 £430
Median daily rate % change year-on-year - +4.65% +3.61%
10th Percentile £243 £250 £243
90th Percentile £638 £625 £619
UK excluding London median daily rate £425 £420 £400
% change year-on-year +1.19% +5.00% +3.23%
Number of hourly rates quoted 1,413 1,666 1,386
UK median hourly rate £20.00 £17.50 £17.50
Median hourly rate % change year-on-year +14.29% - -
10th Percentile £11.17 £10.81 £10.50
90th Percentile £52.25 £45.87 £45.00
UK excluding London median hourly rate £18.70 £16.50 £16.93
% change year-on-year +13.33% -2.54% -0.41%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 17 October 2019.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 17 October 2019.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 1,050 £475 - 113
UK excluding London +59 588 £425 -5.56% 86
London +33 532 £500 -4.76% 41
South East +20 180 £450 - 33
North of England +42 163 £400 +10.34% 13
North West +31 109 £401 -10.83% 3
East of England +47 65 £350 -19.54% 5
Midlands +51 63 £450 +2.86% 19
Scotland +40 53 £450 +29.50% 5
Yorkshire +45 48 £380 +52.00% 8
West Midlands +43 48 £450 +1.41% 12
South West +8 46 £363 -23.04% 2
East Midlands +30 15 £500 +14.29% 7
Wales +32 11 £500 - 8
Northern Ireland - 8 £400 - 1
North East +14 6 £165 +26.92% 2

For the 6 months to 17 October 2019, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 436 (38.45%) ITIL
2 397 (35.01%) ITSM
3 299 (26.37%) Service Management
4 239 (21.08%) Windows
5 228 (20.11%) Agile Software Development
6 196 (17.28%) Finance
7 184 (16.23%) Microsoft
8 175 (15.43%) Active Directory
9 174 (15.34%) JavaScript
10 130 (11.46%) Office 365
11 122 (10.76%) HTML
12 117 (10.32%) Windows 10
13 116 (10.23%) XML
14 111 (9.79%) Security Cleared
15 103 (9.08%) Web Services
16 101 (8.91%) Azure
17 96 (8.47%) CMDB
17 96 (8.47%) Microsoft Office
17 96 (8.47%) Configuration Management
18 95 (8.38%) Linux
19 89 (7.85%) Change Management
20 87 (7.67%) SQL
20 87 (7.67%) Stakeholder Management
20 87 (7.67%) DevOps
21 86 (7.58%) Windows 7
22 83 (7.32%) SC Cleared
23 78 (6.88%) JIRA
23 78 (6.88%) REST
24 73 (6.44%) Problem-Solving
25 72 (6.35%) SLA

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (3.26%) Confluence
2 29 (2.56%) CMS
3 25 (2.20%) Skype for Business
4 24 (2.12%) MS Exchange
5 14 (1.23%) Exchange Server 2010
5 14 (1.23%) SharePoint
6 9 (0.79%) Elasticsearch
7 6 (0.53%) Blackberry Enterprise Server
7 6 (0.53%) IIS
8 5 (0.44%) Exchange Server 2013
8 5 (0.44%) JBoss
8 5 (0.44%) OpenStack
8 5 (0.44%) WebLogic
9 3 (0.26%) Apache
9 3 (0.26%) FileNet
9 3 (0.26%) IBM Notes
9 3 (0.26%) WebSphere
10 2 (0.18%) nginx
11 1 (0.088%) Sitecore CMS
11 1 (0.088%) WordPress
Applications
1 96 (8.47%) Microsoft Office
2 64 (5.64%) Microsoft Excel
3 32 (2.82%) Microsoft PowerPoint
4 16 (1.41%) MS Visio
5 12 (1.06%) Microsoft Project
6 6 (0.53%) Spreadsheet
7 2 (0.18%) Camtasia
7 2 (0.18%) Chatbot
8 1 (0.088%) AutoCAD
Business Applications
1 35 (3.09%) Remedy ITSM
2 6 (0.53%) assyst
2 6 (0.53%) SAP Oil and Gas
3 4 (0.35%) Dynamics CRM
4 3 (0.26%) Dynamics GP
5 2 (0.18%) Oracle EBS
5 2 (0.18%) SAP HCM
6 1 (0.088%) Oracle Financials
6 1 (0.088%) Oracle Payables
6 1 (0.088%) Q-Pulse
6 1 (0.088%) SAP BPC
6 1 (0.088%) SAP HR
6 1 (0.088%) Workfront
Cloud Services
1 130 (11.46%) Office 365
2 101 (8.91%) Azure
3 70 (6.17%) AWS
4 40 (3.53%) SaaS
5 20 (1.76%) Datadog
6 19 (1.68%) SuccessFactors
7 17 (1.50%) Azure Active Directory
8 14 (1.23%) PaaS
9 13 (1.15%) GitHub
10 11 (0.97%) IaaS
10 11 (0.97%) Virtual Private Cloud
11 10 (0.88%) Google Sheets
11 10 (0.88%) OneDrive
12 7 (0.62%) Cloud Computing
13 6 (0.53%) Power Platform
14 5 (0.44%) Azure Stack
14 5 (0.44%) npm
14 5 (0.44%) OpenShift
15 3 (0.26%) Dynamics 365
15 3 (0.26%) Serverless
Communications & Networking
1 45 (3.97%) VPN
2 40 (3.53%) DNS
3 32 (2.82%) DHCP
4 30 (2.65%) Skype
5 26 (2.29%) Internet
6 17 (1.50%) Cisco IOS
6 17 (1.50%) LAN
7 14 (1.23%) VoIP
7 14 (1.23%) WAN
7 14 (1.23%) Wireless
8 13 (1.15%) TCP/IP
9 12 (1.06%) Firewall
10 11 (0.97%) SMTP
11 10 (0.88%) Wi-Fi
12 9 (0.79%) FTP
12 9 (0.79%) SAN
13 8 (0.71%) NAS
13 8 (0.71%) POP3
14 7 (0.62%) SNMP
15 4 (0.35%) HTTP
Database & Business Intelligence
1 33 (2.91%) SQL Server
2 22 (1.94%) Relational Database
3 14 (1.23%) MySQL
4 12 (1.06%) Redis
5 11 (0.97%) InfluxDB
6 9 (0.79%) Apache Cassandra
6 9 (0.79%) SQL Server 2008
7 6 (0.53%) Big Data
7 6 (0.53%) PostgreSQL
8 5 (0.44%) Oracle Database
8 5 (0.44%) Power BI
8 5 (0.44%) SQL Server Integration Services
9 4 (0.35%) Amazon RDS
10 3 (0.26%) DTS
10 3 (0.26%) MariaDB
10 3 (0.26%) MongoDB
10 3 (0.26%) SQL Server 2012
10 3 (0.26%) SQL Server 2016
11 2 (0.18%) SQL Server 2005
11 2 (0.18%) SQL Server Reporting Services
Development Applications
1 78 (6.88%) JIRA
2 37 (3.26%) Git (software)
3 29 (2.56%) Jenkins
4 17 (1.50%) GitLab
5 16 (1.41%) Sonatype Nexus
6 8 (0.71%) CircleCI
6 8 (0.71%) Visual Studio Team System
7 7 (0.62%) Oracle Forms
7 7 (0.62%) Selenium
8 6 (0.53%) Team Foundation Server
9 5 (0.44%) Maven
9 5 (0.44%) MSBuild
9 5 (0.44%) Subversion
10 4 (0.35%) Cucumber
10 4 (0.35%) Spinnaker
11 3 (0.26%) Bitbucket
11 3 (0.26%) MSI
11 3 (0.26%) Visual Studio
12 2 (0.18%) Jasmine
12 2 (0.18%) JMeter
General
1 196 (17.28%) Finance
2 57 (5.03%) Public Sector
3 28 (2.47%) Banking
4 17 (1.50%) Law
5 16 (1.41%) Retail
6 12 (1.06%) Legal
6 12 (1.06%) Telecoms
7 11 (0.97%) Advertising
8 8 (0.71%) Investment Banking
9 4 (0.35%) Front Office
9 4 (0.35%) German Language
9 4 (0.35%) Manufacturing
9 4 (0.35%) Marketing
9 4 (0.35%) Pharmaceutical
10 3 (0.26%) Dutch Language
10 3 (0.26%) Financial Institution
10 3 (0.26%) Publishing
11 2 (0.18%) Local Government
12 1 (0.088%) Back Office
12 1 (0.088%) Retail Banking
Job Titles
1 262 (23.10%) Analyst
2 233 (20.55%) Developer
3 191 (16.84%) ServiceNow Developer
4 93 (8.20%) Business Analyst
5 88 (7.76%) Architect
6 83 (7.32%) Service Analyst
7 77 (6.79%) Consultant
8 63 (5.56%) Support Engineer
9 56 (4.94%) Service Desk Analyst
10 54 (4.76%) Desktop Support
11 49 (4.32%) DevOps Engineer
12 45 (3.97%) Project Manager
13 36 (3.17%) Desktop Engineer
14 35 (3.09%) ServiceNow Consultant
15 34 (3.00%) Service Manager
16 32 (2.82%) Desktop Support Engineer
17 27 (2.38%) Support Analyst
18 23 (2.03%) Windows Engineer
19 22 (1.94%) IT Analyst
20 21 (1.85%) IT Support
Libraries, Frameworks & Software Standards
1 122 (10.76%) HTML
2 116 (10.23%) XML
3 103 (9.08%) Web Services
4 78 (6.88%) REST
5 67 (5.91%) CSS
6 59 (5.20%) Ajax
7 55 (4.85%) AngularJS
8 52 (4.59%) SOAP
9 32 (2.82%) LDAP
10 29 (2.56%) JSON
11 25 (2.20%) Node.js
11 25 (2.20%) SAML
12 17 (1.50%) .NET
13 16 (1.41%) XHTML
14 12 (1.06%) RESTful
15 11 (0.97%) Elastic Stack
15 11 (0.97%) Kafka
16 10 (0.88%) J2EE
17 9 (0.79%) React Native
17 9 (0.79%) Swagger
Miscellaneous
1 96 (8.47%) CMDB
2 67 (5.91%) Analytical Skills
3 43 (3.79%) User Experience
4 37 (3.26%) Self-Motivation
5 31 (2.73%) Management Information System
6 30 (2.65%) Data Centre
7 25 (2.20%) Blackberry
8 21 (1.85%) Mobile App
9 20 (1.76%) Public Cloud
10 16 (1.41%) Wiki
11 14 (1.23%) iPhone
11 14 (1.23%) Smartphone
11 14 (1.23%) Video Conferencing
12 12 (1.06%) Virtual Team
13 8 (0.71%) NHS
14 7 (0.62%) Replication
15 6 (0.53%) Greenfield Project
15 6 (0.53%) Mainframe
16 5 (0.44%) iPad
16 5 (0.44%) Mobile Computing
Operating Systems
1 239 (21.08%) Windows
2 117 (10.32%) Windows 10
3 95 (8.38%) Linux
4 86 (7.58%) Windows 7
5 49 (4.32%) Android
6 36 (3.17%) Red Hat Enterprise Linux
7 34 (3.00%) Windows Server
8 33 (2.91%) Unix
9 31 (2.73%) Apple iOS
10 24 (2.12%) Windows Server 2008
11 17 (1.50%) Mac OS
12 14 (1.23%) Windows Server 2012
13 13 (1.15%) CentOS
14 8 (0.71%) Solaris
14 8 (0.71%) Windows Server 2003
15 7 (0.62%) AIX
16 4 (0.35%) Mac OS X
17 3 (0.26%) Windows 8
18 2 (0.18%) Windows 2000
18 2 (0.18%) Windows XP
Processes & Methodologies
1 436 (38.45%) ITIL
2 397 (35.01%) ITSM
3 299 (26.37%) Service Management
4 228 (20.11%) Agile Software Development
5 96 (8.47%) Configuration Management
6 89 (7.85%) Change Management
7 87 (7.67%) DevOps
7 87 (7.67%) Stakeholder Management
8 73 (6.44%) Problem-Solving
9 69 (6.08%) Workflow
10 68 (6.00%) Scrum
11 67 (5.91%) User Acceptance Testing
12 65 (5.73%) Asset Management
13 57 (5.03%) Incident Management
14 54 (4.76%) Project Management
15 51 (4.50%) ITIL V3
16 50 (4.41%) Service Delivery
17 47 (4.14%) Kanban
18 46 (4.06%) Business Analysis
19 44 (3.88%) Release Management
Programming Languages
1 174 (15.34%) JavaScript
2 87 (7.67%) SQL
3 70 (6.17%) Python
4 67 (5.91%) PowerShell
5 48 (4.23%) Bash Shell
6 44 (3.88%) Perl
7 32 (2.82%) Java
8 22 (1.94%) Ruby
9 21 (1.85%) C
10 17 (1.50%) Shell Script
11 13 (1.15%) C#
12 9 (0.79%) Dart
13 8 (0.71%) Apple Swift
13 8 (0.71%) Objective-C
14 7 (0.62%) PHP
15 6 (0.53%) VB.NET
16 4 (0.35%) PL/SQL
16 4 (0.35%) VBA
17 3 (0.26%) T-SQL
18 2 (0.18%) C++
Qualifications
1 111 (9.79%) Security Cleared
2 83 (7.32%) SC Cleared
3 69 (6.08%) ITIL Certification
4 39 (3.44%) Degree
5 25 (2.20%) Microsoft Certification
6 17 (1.50%) ITIL Foundation Certificate
7 15 (1.32%) RHCE
8 14 (1.23%) DV Cleared
9 12 (1.06%) Cisco Certification
9 12 (1.06%) MCP
10 11 (0.97%) CCNA
11 10 (0.88%) FFIEC
12 9 (0.79%) ISEB
13 8 (0.71%) CISSP
13 8 (0.71%) MCITP
14 7 (0.62%) CCNP
14 7 (0.62%) RHCSA
15 6 (0.53%) MCSE
15 6 (0.53%) PRINCE2 Practitioner
16 5 (0.44%) MCSA
Quality Assurance & Compliance
1 72 (6.35%) SLA
2 21 (1.85%) Data Quality
3 16 (1.41%) Sarbanes-Oxley
4 11 (0.97%) PMO
5 10 (0.88%) QA
6 8 (0.71%) COBIT
7 7 (0.62%) GDPR
8 6 (0.53%) ISO/IEC 20000
9 5 (0.44%) ISO/IEC 27001
10 2 (0.18%) Disclosure Scotland
10 2 (0.18%) NIST
11 1 (0.088%) SSAE 16
System Software
1 175 (15.43%) Active Directory
2 30 (2.65%) VMware Infrastructure
3 29 (2.56%) Docker
4 17 (1.50%) XenApp
5 13 (1.15%) XenDesktop
6 10 (0.88%) Microsoft App-V
7 9 (0.79%) Hyper-V
8 8 (0.71%) BitLocker
9 6 (0.53%) VMware ESXi
9 6 (0.53%) vSphere
9 6 (0.53%) Xen
10 5 (0.44%) Citrix Hypervisor
10 5 (0.44%) Tivoli Workload Scheduler
11 4 (0.35%) NFS
11 4 (0.35%) VMware Workstation
12 3 (0.26%) Firmware
12 3 (0.26%) Terminal Services
12 3 (0.26%) Virtual Machines
13 2 (0.18%) Virtual Desktop
13 2 (0.18%) VMware NSX
Systems Management
1 64 (5.64%) SCCM
2 45 (3.97%) Single Sign-On
3 36 (3.17%) Ansible
4 27 (2.38%) Kubernetes
5 23 (2.03%) Puppet
6 21 (1.85%) Microsoft Intune
7 18 (1.59%) Opscode Chef
8 15 (1.32%) Terraform
8 15 (1.32%) ZABBIX
9 14 (1.23%) Suricata
10 11 (0.97%) AirWatch
10 11 (0.97%) Grafana
10 11 (0.97%) Kibana
11 10 (0.88%) Tivoli
12 9 (0.79%) Consul
12 9 (0.79%) Graphite
12 9 (0.79%) logstash
12 9 (0.79%) Nagios
13 7 (0.62%) Netcool
13 7 (0.62%) SCOM
Vendors
1 184 (16.23%) Microsoft
2 61 (5.38%) Remedy
3 58 (5.11%) Citrix
4 54 (4.76%) SAP
5 49 (4.32%) VMware
6 48 (4.23%) BMC
7 43 (3.79%) Cisco
8 31 (2.73%) Splunk
9 30 (2.65%) Red Hat
10 24 (2.12%) Oracle
11 23 (2.03%) Apple
12 21 (1.85%) Snow
13 20 (1.76%) IBM
14 19 (1.68%) HP
15 15 (1.32%) Google
15 15 (1.32%) Palo Alto
15 15 (1.32%) Qualys
16 13 (1.15%) Salesforce.com
17 12 (1.06%) AppDynamics
17 12 (1.06%) Atlassian