Period
to 19 January 2020

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 19 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
19 Jan 2020
Same period 2019 Same period 2018
Rank 199 243 259
Rank change year-on-year +44 +16 +30
Contract jobs citing ServiceNow 943 1,114 999
As % of all contract IT jobs advertised in the UK 1.32% 1.13% 1.00%
As % of the Vendors category 3.02% 2.66% 2.37%
Number of daily rates quoted 607 694 741
UK median daily rate £450 £488 £475
Median daily rate % change year-on-year -7.69% +2.63% +5.56%
10th Percentile £160 £155 £246
90th Percentile £575 £625 £625
UK excluding London median daily rate £400 £400 £400
Number of hourly rates quoted 45 75 22
UK median hourly rate £19.47 £17.50 £18.06
Median hourly rate % change year-on-year +11.23% -3.11% +12.89%
10th Percentile £16.90 £11.28 £11.31
90th Percentile £27.05 £27.25 £54.25
UK excluding London median hourly rate £19.00 £17.50 £16.75
% change year-on-year +8.57% +4.48% +4.69%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 31,210 41,831 42,172
As % of all contract IT jobs advertised in the UK 43.54% 42.36% 42.08%
Number of daily rates quoted 19,398 25,918 26,600
UK median daily rate £450 £450 £438
Median daily rate % change year-on-year - +2.86% +2.94%
10th Percentile £225 £258 £231
90th Percentile £638 £638 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% +1.27%
Number of hourly rates quoted 1,343 1,535 1,372
UK median hourly rate £19.00 £17.50 £17.43
Median hourly rate % change year-on-year +8.57% +0.40% +2.53%
10th Percentile £11.85 £10.75 £10.50
90th Percentile £52.45 £48.24 £45.00
UK excluding London median hourly rate £18.00 £16.50 £16.50
% change year-on-year +9.09% - -

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 19 January 2020.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 19 January 2020.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 19 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 839 £450 -10.00% 129
UK excluding London +81 547 £400 - 68
London +14 373 £500 -4.76% 67
South East +68 187 £400 -11.11% 21
North of England +50 132 £400 +14.29% 17
North West +15 82 £400 +6.67% 10
East of England +53 73 £300 -27.05% 6
Scotland +44 66 £450 +24.14% 6
Midlands +48 45 £428 +8.23% 11
Yorkshire +46 41 £363 +81.25% 6
West Midlands +32 30 £430 +8.18% 7
South West +13 28 £415 +31.75% 6
East Midlands +26 15 £225 -40.00% 4
Wales +40 9 £525 +147.06% 1
North East +19 8 £160 -56.46% 1
Northern Ireland +14 8 £400 -

For the 6 months to 19 January 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 349 (37.01%) ITIL
2 271 (28.74%) ITSM
3 218 (23.12%) Windows
4 197 (20.89%) Service Management
5 193 (20.47%) Agile Software Development
6 180 (19.09%) Microsoft
7 150 (15.91%) Finance
8 140 (14.85%) Active Directory
9 136 (14.42%) JavaScript
10 127 (13.47%) Office 365
11 119 (12.62%) Security Cleared
12 116 (12.30%) Windows 10
13 97 (10.29%) Web Services
14 95 (10.07%) HTML
15 93 (9.86%) XML
16 91 (9.65%) SC Cleared
17 86 (9.12%) Problem-Solving
18 85 (9.01%) Microsoft Office
19 84 (8.91%) DevOps
20 81 (8.59%) CMDB
20 81 (8.59%) Azure
21 76 (8.06%) Windows 7
22 74 (7.85%) REST
23 73 (7.74%) Analytical Skills
23 73 (7.74%) JIRA
23 73 (7.74%) Scrum
24 69 (7.32%) Change Management
24 69 (7.32%) Stakeholder Management
24 69 (7.32%) Linux
25 68 (7.21%) Remedy

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (4.35%) Confluence
2 33 (3.50%) MS Exchange
3 17 (1.80%) Blackberry Enterprise Server
4 16 (1.70%) Exchange Server 2010
4 16 (1.70%) Skype for Business
5 15 (1.59%) CMS
6 14 (1.48%) SharePoint
7 10 (1.06%) IIS
8 4 (0.42%) FileNet
8 4 (0.42%) WebSphere
9 3 (0.32%) Apache
10 2 (0.21%) Elasticsearch
10 2 (0.21%) Exchange Server 2007
10 2 (0.21%) IBM Notes
10 2 (0.21%) nginx
11 1 (0.11%) Apache Solr
11 1 (0.11%) Apache Spark
11 1 (0.11%) Mule
11 1 (0.11%) OpenStack
11 1 (0.11%) SharePoint 2010
Applications
1 85 (9.01%) Microsoft Office
2 48 (5.09%) Microsoft Excel
3 15 (1.59%) Microsoft PowerPoint
4 8 (0.85%) Microsoft Project
5 7 (0.74%) MS Visio
6 6 (0.64%) Spreadsheet
7 2 (0.21%) Chatbot
8 1 (0.11%) AutoCAD
Business Applications
1 41 (4.35%) Remedy ITSM
2 10 (1.06%) SAP Oil and Gas
3 8 (0.85%) assyst
4 3 (0.32%) Dynamics CRM
4 3 (0.32%) Dynamics GP
5 2 (0.21%) Oracle EBS
5 2 (0.21%) Workfront
6 1 (0.11%) Dynamics AX
6 1 (0.11%) NetSuite
6 1 (0.11%) Oracle Financials
6 1 (0.11%) Oracle Payables
6 1 (0.11%) Q-Pulse
6 1 (0.11%) SAP HR
Cloud Services
1 127 (13.47%) Office 365
2 81 (8.59%) Azure
3 53 (5.62%) AWS
4 38 (4.03%) SaaS
5 14 (1.48%) GitHub
5 14 (1.48%) PaaS
6 11 (1.17%) SuccessFactors
7 9 (0.95%) Datadog
8 8 (0.85%) Azure Active Directory
8 8 (0.85%) Cloud Computing
8 8 (0.85%) OneDrive
8 8 (0.85%) Virtual Private Cloud
9 7 (0.74%) IaaS
9 7 (0.74%) Power Platform
10 4 (0.42%) Dynamics 365
11 3 (0.32%) G Suite
11 3 (0.32%) Serverless
12 2 (0.21%) Amazon ECS
12 2 (0.21%) AWS CodeDeploy
12 2 (0.21%) AWS CodePipeline
Communications & Networking
1 51 (5.41%) VPN
2 41 (4.35%) DHCP
2 41 (4.35%) DNS
3 24 (2.55%) Skype
4 23 (2.44%) Firewall
5 22 (2.33%) Cisco IOS
6 21 (2.23%) SNMP
7 18 (1.91%) VoIP
8 17 (1.80%) FTP
8 17 (1.80%) Internet
9 14 (1.48%) Wireless
10 13 (1.38%) LAN
11 10 (1.06%) WAN
11 10 (1.06%) Wi-Fi
12 8 (0.85%) TCP/IP
13 6 (0.64%) SMTP
14 5 (0.53%) Network Security
14 5 (0.53%) Remote Desktop
14 5 (0.53%) SAN
15 4 (0.42%) VLAN
Database & Business Intelligence
1 27 (2.86%) SQL Server
2 14 (1.48%) MySQL
3 12 (1.27%) Relational Database
4 11 (1.17%) SQL Server Integration Services
5 10 (1.06%) PostgreSQL
6 9 (0.95%) SQL Server 2008
7 7 (0.74%) MariaDB
7 7 (0.74%) Power BI
7 7 (0.74%) SQL Server Reporting Services
8 6 (0.64%) DTS
9 5 (0.53%) Amazon RDS
9 5 (0.53%) Big Data
9 5 (0.53%) Redis
10 4 (0.42%) InfluxDB
11 3 (0.32%) Oracle Reports
11 3 (0.32%) SQL Server 2012
11 3 (0.32%) SQL Server 2016
12 2 (0.21%) Amazon DynamoDB
12 2 (0.21%) Data Warehouse
12 2 (0.21%) DB2
Development Applications
1 73 (7.74%) JIRA
2 34 (3.61%) Jenkins
3 20 (2.12%) Git (software)
4 17 (1.80%) GitLab
5 12 (1.27%) Sonatype Nexus
6 8 (0.85%) Team Foundation Server
7 7 (0.74%) Oracle Forms
7 7 (0.74%) Selenium
8 6 (0.64%) Visual Studio
9 4 (0.42%) Cucumber
10 3 (0.32%) Artifactory
11 2 (0.21%) Bitbucket
11 2 (0.21%) Bitbucket Server
11 2 (0.21%) Gatling
11 2 (0.21%) Gradle
11 2 (0.21%) Jasmine
11 2 (0.21%) JMeter
11 2 (0.21%) NeoLoad
11 2 (0.21%) SonarQube
11 2 (0.21%) WebDriver
General
1 150 (15.91%) Finance
2 56 (5.94%) Public Sector
3 24 (2.55%) Telecoms
4 17 (1.80%) Retail
5 16 (1.70%) Banking
6 14 (1.48%) Advertising
6 14 (1.48%) Law
7 8 (0.85%) German Language
8 5 (0.53%) Pharmaceutical
9 4 (0.42%) Front Office
9 4 (0.42%) Legal
10 3 (0.32%) Manufacturing
10 3 (0.32%) Marketing
11 2 (0.21%) Financial Institution
11 2 (0.21%) Investment Banking
11 2 (0.21%) Police
11 2 (0.21%) Publishing
12 1 (0.11%) Corporate Banking
12 1 (0.11%) Electronics
12 1 (0.11%) Retail Banking
Job Titles
1 203 (21.53%) Analyst
2 180 (19.09%) Developer
3 141 (14.95%) ServiceNow Developer
4 83 (8.80%) Architect
5 71 (7.53%) Service Analyst
6 64 (6.79%) Support Engineer
7 60 (6.36%) Business Analyst
8 57 (6.04%) Service Desk Analyst
9 48 (5.09%) Consultant
9 48 (5.09%) Desktop Support
10 37 (3.92%) Desktop Engineer
10 37 (3.92%) DevOps Engineer
11 36 (3.82%) Project Manager
12 34 (3.61%) Service Manager
13 30 (3.18%) Desktop Support Engineer
14 28 (2.97%) ServiceNow Consultant
15 27 (2.86%) Designer
15 27 (2.86%) Solutions Architect
16 26 (2.76%) IT Analyst
17 21 (2.23%) Solutions Designer
Libraries, Frameworks & Software Standards
1 97 (10.29%) Web Services
2 95 (10.07%) HTML
3 93 (9.86%) XML
4 74 (7.85%) REST
5 58 (6.15%) SOAP
6 51 (5.41%) Ajax
6 51 (5.41%) CSS
7 40 (4.24%) AngularJS
8 30 (3.18%) JSON
9 18 (1.91%) Node.js
10 17 (1.80%) LDAP
11 15 (1.59%) XHTML
12 14 (1.48%) .NET
12 14 (1.48%) Apache Cordova
12 14 (1.48%) Flutter
12 14 (1.48%) SAPUI5
13 10 (1.06%) SAML
14 8 (0.85%) RESTful
15 7 (0.74%) XSLT
16 6 (0.64%) J2EE
Miscellaneous
1 81 (8.59%) CMDB
2 73 (7.74%) Analytical Skills
3 28 (2.97%) Blackberry
4 25 (2.65%) Self-Motivation
4 25 (2.65%) Smartphone
5 24 (2.55%) Data Centre
6 20 (2.12%) Management Information System
6 20 (2.12%) User Experience
7 19 (2.01%) iPhone
8 18 (1.91%) Mobile App
9 12 (1.27%) Public Cloud
10 11 (1.17%) Virtual Team
11 9 (0.95%) Wiki
12 7 (0.74%) Greenfield Project
12 7 (0.74%) Video Conferencing
13 6 (0.64%) Handset
13 6 (0.64%) NHS
14 5 (0.53%) Microsoft Licensing
15 4 (0.42%) Foreign Exchange (FX)
15 4 (0.42%) Video\Live Streaming
Operating Systems
1 218 (23.12%) Windows
2 116 (12.30%) Windows 10
3 76 (8.06%) Windows 7
4 69 (7.32%) Linux
5 49 (5.20%) Android
6 35 (3.71%) Windows Server
7 22 (2.33%) Unix
8 19 (2.01%) Red Hat Enterprise Linux
9 18 (1.91%) Windows Server 2008
10 13 (1.38%) Apple iOS
11 9 (0.95%) Mac OS
12 8 (0.85%) Windows Server 2012
13 7 (0.74%) Windows Server 2003
14 5 (0.53%) CentOS
14 5 (0.53%) Mac OS X
15 3 (0.32%) Windows 8
16 2 (0.21%) CoreOS
16 2 (0.21%) HPUX
16 2 (0.21%) Solaris
16 2 (0.21%) Windows XP
Processes & Methodologies
1 349 (37.01%) ITIL
2 271 (28.74%) ITSM
3 197 (20.89%) Service Management
4 193 (20.47%) Agile Software Development
5 86 (9.12%) Problem-Solving
6 84 (8.91%) DevOps
7 73 (7.74%) Scrum
8 69 (7.32%) Change Management
8 69 (7.32%) Stakeholder Management
9 67 (7.10%) Asset Management
10 62 (6.57%) Configuration Management
11 59 (6.26%) Workflow
12 58 (6.15%) Kanban
13 53 (5.62%) Incident Management
14 50 (5.30%) User Acceptance Testing
15 49 (5.20%) Service Delivery
16 43 (4.56%) Release Management
17 40 (4.24%) ITIL V3
18 38 (4.03%) Project Management
19 37 (3.92%) Migration
Programming Languages
1 136 (14.42%) JavaScript
2 58 (6.15%) SQL
3 50 (5.30%) Python
4 49 (5.20%) PowerShell
5 43 (4.56%) Perl
6 33 (3.50%) Java
7 28 (2.97%) Bash Shell
7 28 (2.97%) Shell Script
8 17 (1.80%) Ruby
9 16 (1.70%) PHP
10 14 (1.48%) Dart
11 13 (1.38%) Apple Swift
11 13 (1.38%) C#
11 13 (1.38%) Objective-C
12 9 (0.95%) VB.NET
13 8 (0.85%) T-SQL
14 7 (0.74%) C
15 6 (0.64%) Groovy
16 5 (0.53%) ABAP
17 4 (0.42%) PL/SQL
Qualifications
1 119 (12.62%) Security Cleared
2 91 (9.65%) SC Cleared
3 58 (6.15%) ITIL Certification
4 33 (3.50%) Degree
5 24 (2.55%) Microsoft Certification
6 18 (1.91%) MCP
7 14 (1.48%) Cisco Certification
8 13 (1.38%) DV Cleared
9 12 (1.27%) CCNA
10 11 (1.17%) RHCE
11 10 (1.06%) ITIL Foundation Certificate
12 8 (0.85%) MCITP
12 8 (0.85%) PMP
13 7 (0.74%) CCNP
14 6 (0.64%) PMI Certification
14 6 (0.64%) PRINCE2 Practitioner
15 5 (0.53%) ISEB
15 5 (0.53%) MCSA
16 4 (0.42%) CTC Cleared
16 4 (0.42%) RHCSA
Quality Assurance & Compliance
1 66 (7.00%) SLA
2 20 (2.12%) Data Quality
3 9 (0.95%) COBIT
3 9 (0.95%) PMO
4 7 (0.74%) QA
5 6 (0.64%) GDPR
6 3 (0.32%) Disclosure Scotland
7 2 (0.21%) GxP
7 2 (0.21%) ISO/IEC 27001
7 2 (0.21%) NIST
7 2 (0.21%) Sarbanes-Oxley
8 1 (0.11%) HMG Security Policy Framework
8 1 (0.11%) ISO/IEC 20000
System Software
1 140 (14.85%) Active Directory
2 23 (2.44%) VMware Infrastructure
3 18 (1.91%) Docker
4 9 (0.95%) Microsoft App-V
5 8 (0.85%) BitLocker
5 8 (0.85%) Hyper-V
5 8 (0.85%) XenApp
6 7 (0.74%) XenDesktop
7 5 (0.53%) VMware Workstation
8 4 (0.42%) Citrix Hypervisor
8 4 (0.42%) Virtual Machines
8 4 (0.42%) vSphere
8 4 (0.42%) Xen
9 2 (0.21%) Firmware
9 2 (0.21%) Virtual Desktop
9 2 (0.21%) Virtual Servers
9 2 (0.21%) VMware ESXi
10 1 (0.11%) Apache ZooKeeper
10 1 (0.11%) Microsoft Virtual Server
10 1 (0.11%) NFS
Systems Management
1 67 (7.10%) SCCM
2 29 (3.08%) Microsoft Intune
3 25 (2.65%) Single Sign-On
4 24 (2.55%) Ansible
5 23 (2.44%) Netcool
6 21 (2.23%) Amdocs OSS
7 20 (2.12%) Netcool/OMNIbus
8 18 (1.91%) AirWatch
9 16 (1.70%) Opscode Chef
10 15 (1.59%) Kubernetes
11 13 (1.38%) Puppet
11 13 (1.38%) Terraform
12 10 (1.06%) Suricata
13 8 (0.85%) Kibana
14 5 (0.53%) SCOM
14 5 (0.53%) Systems Management Server (SMS)
15 4 (0.42%) Grafana
15 4 (0.42%) Jamf Pro
15 4 (0.42%) Tivoli
15 4 (0.42%) WSUS
Vendors
1 180 (19.09%) Microsoft
2 68 (7.21%) Remedy
3 55 (5.83%) SAP
4 51 (5.41%) Cisco
5 49 (5.20%) Citrix
6 43 (4.56%) VMware
7 39 (4.14%) BMC
8 33 (3.50%) IBM
9 26 (2.76%) Oracle
10 24 (2.55%) Ivanti
11 21 (2.23%) Apple
11 21 (2.23%) Cramer
11 21 (2.23%) Splunk
12 20 (2.12%) Red Hat
12 20 (2.12%) Siebel
12 20 (2.12%) xMatters
13 19 (2.01%) Atlassian
14 17 (1.80%) Snow
15 16 (1.70%) Palo Alto
16 15 (1.59%) Salesforce.com