Period
to 17 January 2021

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 17 January 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
17 Jan 2021
Same period 2020 Same period 2019
Rank 180 205 252
Rank change year-on-year +25 +47 +10
Contract jobs citing ServiceNow 593 965 1,126
As % of all contract jobs advertised in the UK 1.46% 1.32% 1.13%
As % of the Vendors category 3.43% 3.08% 2.70%
Number of daily rates quoted 505 682 720
Median daily rate £450 £450 £488
Median daily rate % change year-on-year - -7.69% +2.63%
10th Percentile £200 £169 £155
90th Percentile £619 £575 £625
UK excluding London median daily rate £448 £400 £398
% change year-on-year +11.88% +0.63% -0.63%
Number of hourly rates quoted 26 44 72
Median hourly rate £24.00 £19.60 £17.50
Median hourly rate % change year-on-year +22.43% +12.01% +4.48%
10th Percentile £12.50 £16.80 £11.26
90th Percentile £66.00 £26.75 £24.80
UK excluding London median hourly rate £17.50 £18.25 £17.50
% change year-on-year -4.11% +4.29% +9.38%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 17,283 31,302 41,652
As % of all contract IT jobs advertised in the UK 42.67% 42.96% 41.89%
Number of daily rates quoted 10,938 19,929 26,151
Median daily rate £463 £450 £450
Median daily rate % change year-on-year +2.78% - +2.97%
10th Percentile £250 £220 £250
90th Percentile £650 £640 £638
UK excluding London median daily rate £425 £425 £425
Number of hourly rates quoted 599 1,291 1,502
Median hourly rate £24.25 £18.70 £17.50
Median hourly rate % change year-on-year +29.68% +6.87% +2.93%
10th Percentile £11.23 £11.50 £10.75
90th Percentile £61.25 £50.00 £47.09
Median hourly rate £20.50 £17.50 £16.50
% change year-on-year +17.14% +6.06% +1.91%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 17 January 2021.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 17 January 2021.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 17 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 474 £475 +5.56% 95
UK excluding London +36 262 £448 +11.88% 45
London +17 229 £475 -5.00% 54
Work from Home -85 167 £475 -13.64% 15
South East +21 67 £490 +18.79% 10
Midlands +72 56 £438 +1.74% 10
North of England +26 54 £415 +3.75% 10
North West +29 38 £255 -36.25% 6
Scotland +17 38 £400 -11.11% 3
East Midlands +58 32 £425 +88.89% 7
East of England +23 26 £510 +70.00% 5
West Midlands +45 22 £363 -17.61% 3
South West +81 15 £520 +24.55% 4
Yorkshire +25 15 £460 +22.67% 4
Wales +25 5 £378 -26.34% 2
North East +30 1 £415 +159.38%
Northern Ireland +1 1 £329 -17.75% 1

For the 6 months to 17 January 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 196 (33.05%) ITIL
2 159 (26.81%) ITSM
3 132 (22.26%) Agile Software Development
4 123 (20.74%) Service Management
5 79 (13.32%) Windows
6 71 (11.97%) CMDB
7 68 (11.47%) Finance
7 68 (11.47%) Security Cleared
8 66 (11.13%) JavaScript
9 65 (10.96%) Azure
10 64 (10.79%) Active Directory
11 62 (10.46%) Microsoft
11 62 (10.46%) JIRA
12 61 (10.29%) Problem-Solving
13 58 (9.78%) Office 365
14 56 (9.44%) SC Cleared
14 56 (9.44%) HTML
15 55 (9.27%) Change Management
15 55 (9.27%) DevOps
16 54 (9.11%) Configuration Management
17 52 (8.77%) Asset Management
18 50 (8.43%) Stakeholder Management
19 49 (8.26%) Migration
20 47 (7.93%) Incident Management
21 46 (7.76%) Problem Management
22 43 (7.25%) AngularJS
22 43 (7.25%) Public Sector
23 42 (7.08%) CSS
24 41 (6.91%) Project Management
25 40 (6.75%) Microsoft Office

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (4.72%) Confluence
2 19 (3.20%) CMS
3 15 (2.53%) IIS
4 11 (1.85%) SharePoint
5 7 (1.18%) MS Exchange
6 3 (0.51%) Skype for Business
7 2 (0.34%) Anypoint
7 2 (0.34%) Apache
7 2 (0.34%) Exchange Server 2007
7 2 (0.34%) Exchange Server 2013
8 1 (0.17%) DataSynapse
8 1 (0.17%) Elasticsearch
8 1 (0.17%) IBM HTTP Server
8 1 (0.17%) Oracle HTTP Server
8 1 (0.17%) Oracle SOA Suite
8 1 (0.17%) Oracle Workflow
8 1 (0.17%) Tomcat
8 1 (0.17%) WebLogic
8 1 (0.17%) WebSphere
8 1 (0.17%) WebSphere Application Server
Applications
1 40 (6.75%) Microsoft Office
2 6 (1.01%) Microsoft Excel
2 6 (1.01%) Microsoft Project
2 6 (1.01%) MS Visio
3 2 (0.34%) Microsoft PowerPoint
4 1 (0.17%) Chatbot
4 1 (0.17%) Spreadsheet
Business Applications
1 12 (2.02%) Remedy ITSM
2 6 (1.01%) Oracle EBS
3 3 (0.51%) Dynamics AX
4 1 (0.17%) assyst
4 1 (0.17%) Maximo
4 1 (0.17%) SAP GRC
Cloud Services
1 65 (10.96%) Azure
2 58 (9.78%) Office 365
3 28 (4.72%) SaaS
4 23 (3.88%) AWS
4 23 (3.88%) PaaS
5 10 (1.69%) Cloud Computing
5 10 (1.69%) IaaS
6 9 (1.52%) GitHub
7 8 (1.35%) Azure Active Directory
8 7 (1.18%) GCP
9 6 (1.01%) Power Platform
10 5 (0.84%) PowerApps
11 4 (0.67%) Amazon GuardDuty
11 4 (0.67%) G Suite
11 4 (0.67%) OneDrive
12 3 (0.51%) Amazon EC2
12 3 (0.51%) Amazon S3
12 3 (0.51%) Serverless
12 3 (0.51%) Virtual Private Cloud
13 2 (0.34%) Amazon CloudWatch
Communications & Networking
1 23 (3.88%) DNS
2 15 (2.53%) DHCP
3 14 (2.36%) Firewall
4 11 (1.85%) VPN
5 9 (1.52%) DMZ
5 9 (1.52%) LAN
5 9 (1.52%) Wi-Fi
5 9 (1.52%) Wireless
6 8 (1.35%) NetScaler
6 8 (1.35%) Network Security
6 8 (1.35%) WAN
7 7 (1.18%) SSL
8 6 (1.01%) TCP/IP
9 5 (0.84%) Skype
10 4 (0.67%) HTTP
10 4 (0.67%) Intranet
11 2 (0.34%) Cisco ASA
11 2 (0.34%) FTP
11 2 (0.34%) Internet
11 2 (0.34%) SMTP
Database & Business Intelligence
1 17 (2.87%) SQL Server
2 6 (1.01%) Power BI
3 5 (0.84%) PostgreSQL
4 4 (0.67%) DTS
4 4 (0.67%) MongoDB
4 4 (0.67%) MySQL
4 4 (0.67%) Relational Database
5 3 (0.51%) SQL Server 2008
5 3 (0.51%) SQL Server Integration Services
6 2 (0.34%) Data Mining
6 2 (0.34%) PowerCenter
6 2 (0.34%) UniData
7 1 (0.17%) Amazon DynamoDB
7 1 (0.17%) Big Data
7 1 (0.17%) InfluxDB
7 1 (0.17%) Oracle Database
7 1 (0.17%) Oracle Reports
7 1 (0.17%) SAP BW
7 1 (0.17%) SAP Data Services
7 1 (0.17%) Tableau
Development Applications
1 62 (10.46%) JIRA
2 25 (4.22%) Jenkins
3 12 (2.02%) Git (software)
4 11 (1.85%) TeamCity
5 9 (1.52%) Subversion
6 8 (1.35%) Artifactory
6 8 (1.35%) GitLab
7 7 (1.18%) SonarQube
8 6 (1.01%) Atlassian Bamboo
8 6 (1.01%) IBM UrbanCode
8 6 (1.01%) Liquibase
8 6 (1.01%) VisualSVN
9 5 (0.84%) JUnit
9 5 (0.84%) Visual Studio
10 4 (0.67%) Maven
11 3 (0.51%) Bitbucket
11 3 (0.51%) eggPlant
11 3 (0.51%) JMeter
11 3 (0.51%) Selenium
11 3 (0.51%) Team Foundation Server
General
1 68 (11.47%) Finance
2 43 (7.25%) Public Sector
3 16 (2.70%) Aerospace
3 16 (2.70%) Banking
4 14 (2.36%) Retail
4 14 (2.36%) Telecoms
5 9 (1.52%) Manufacturing
6 8 (1.35%) Pharmaceutical
7 6 (1.01%) German Language
7 6 (1.01%) Publishing
8 5 (0.84%) Legal
9 4 (0.67%) Law
9 4 (0.67%) Marketing
10 3 (0.51%) Billing
10 3 (0.51%) French Language
10 3 (0.51%) Investment Banking
10 3 (0.51%) Spanish Language
11 2 (0.34%) Financial Institution
11 2 (0.34%) Italian Language
12 1 (0.17%) Automotive
Job Titles
1 110 (18.55%) Developer
2 100 (16.86%) Analyst
3 98 (16.53%) ServiceNow Developer
4 69 (11.64%) Consultant
5 64 (10.79%) Architect
6 40 (6.75%) Service Analyst
7 29 (4.89%) Service Desk Analyst
7 29 (4.89%) ServiceNow Consultant
8 25 (4.22%) Administrator
8 25 (4.22%) Solutions Architect
9 23 (3.88%) Service Manager
10 22 (3.71%) Business Analyst
10 22 (3.71%) Project Manager
11 18 (3.04%) Support Engineer
11 18 (3.04%) Technical Consultant
12 10 (1.69%) DevOps Engineer
12 10 (1.69%) ITIL Manager
13 9 (1.52%) Deployment Engineer
13 9 (1.52%) Enterprise Architect
14 8 (1.35%) Delivery Manager
Libraries, Frameworks & Software Standards
1 56 (9.44%) HTML
2 43 (7.25%) AngularJS
3 42 (7.08%) CSS
4 40 (6.75%) REST
4 40 (6.75%) Web Services
4 40 (6.75%) XML
5 36 (6.07%) SOAP
6 30 (5.06%) LDAP
7 22 (3.71%) Ajax
8 17 (2.87%) Twitter Bootstrap
9 15 (2.53%) .NET
9 15 (2.53%) SailPoint
10 13 (2.19%) JSON
11 10 (1.69%) Node.js
12 9 (1.52%) Middleware
13 7 (1.18%) ODBC
13 7 (1.18%) SAML
14 6 (1.01%) Elastic Stack
15 5 (0.84%) J2EE
16 4 (0.67%) JDBC
Miscellaneous
1 71 (11.97%) CMDB
2 37 (6.24%) Management Information System
3 30 (5.06%) Analytical Skills
4 21 (3.54%) User Experience
5 20 (3.37%) Self-Motivation
6 16 (2.70%) Data Centre
7 12 (2.02%) Hybrid Cloud
8 10 (1.69%) Smartphone
9 9 (1.52%) Virtual Team
10 8 (1.35%) Augmented Reality
11 7 (1.18%) Public Cloud
12 6 (1.01%) PMI
13 5 (0.84%) Private Cloud
14 4 (0.67%) Replication
15 3 (0.51%) Enterprise Cloud
15 3 (0.51%) Greenfield Project
15 3 (0.51%) iPhone
15 3 (0.51%) Life Science
15 3 (0.51%) Taxonomies
15 3 (0.51%) Web 2.0
Operating Systems
1 79 (13.32%) Windows
2 32 (5.40%) Windows 10
3 31 (5.23%) Linux
4 27 (4.55%) Unix
5 18 (3.04%) Windows 7
6 10 (1.69%) Windows Server
7 9 (1.52%) Red Hat Enterprise Linux
8 8 (1.35%) Apple iOS
8 8 (1.35%) Solaris
9 6 (1.01%) Mac OS
9 6 (1.01%) Windows Server 2008
9 6 (1.01%) Windows Server 2016
10 5 (0.84%) Windows Server 2012
11 4 (0.67%) Windows Server 2019
12 3 (0.51%) Android
12 3 (0.51%) VMS
13 2 (0.34%) AIX
13 2 (0.34%) CentOS
13 2 (0.34%) HPUX
14 1 (0.17%) Ubuntu
Processes & Methodologies
1 196 (33.05%) ITIL
2 159 (26.81%) ITSM
3 132 (22.26%) Agile Software Development
4 123 (20.74%) Service Management
5 61 (10.29%) Problem-Solving
6 55 (9.27%) Change Management
6 55 (9.27%) DevOps
7 54 (9.11%) Configuration Management
8 52 (8.77%) Asset Management
9 50 (8.43%) Stakeholder Management
10 49 (8.26%) Migration
11 47 (7.93%) Incident Management
12 46 (7.76%) Problem Management
13 41 (6.91%) Project Management
14 37 (6.24%) Knowledge Management
15 36 (6.07%) ITIL V3
16 33 (5.56%) Cybersecurity
17 28 (4.72%) Continuous Improvement
17 28 (4.72%) Workflow
18 27 (4.55%) Process Improvement
Programming Languages
1 66 (11.13%) JavaScript
2 36 (6.07%) PowerShell
3 23 (3.88%) SQL
4 22 (3.71%) Java
5 20 (3.37%) Python
6 16 (2.70%) C#
6 16 (2.70%) Perl
7 15 (2.53%) C
8 11 (1.85%) Bash Shell
8 11 (1.85%) Shell Script
9 9 (1.52%) Groovy
10 5 (0.84%) Ruby
11 3 (0.51%) T-SQL
11 3 (0.51%) VB.NET
12 2 (0.34%) BeanShell
12 2 (0.34%) Go
12 2 (0.34%) PL/SQL
13 1 (0.17%) Apex Code
13 1 (0.17%) TypeScript
13 1 (0.17%) VB
Qualifications
1 68 (11.47%) Security Cleared
2 56 (9.44%) SC Cleared
3 34 (5.73%) Degree
4 13 (2.19%) DV Cleared
5 9 (1.52%) A+ Certification
5 9 (1.52%) Microsoft Certification
6 8 (1.35%) Computer Science Degree
6 8 (1.35%) ITIL Certification
7 7 (1.18%) CISA
7 7 (1.18%) MCSA
8 6 (1.01%) PMI Certification
9 5 (0.84%) CISSP
10 4 (0.67%) BPSS Clearance
10 4 (0.67%) Cisco Certification
10 4 (0.67%) MCP
11 3 (0.51%) PRINCE2 Certification
11 3 (0.51%) PRINCE2 Practitioner
12 2 (0.34%) CCNA
12 2 (0.34%) CCNP
12 2 (0.34%) CISMP
Quality Assurance & Compliance
1 38 (6.41%) SLA
2 8 (1.35%) QA
3 7 (1.18%) Sarbanes-Oxley
4 5 (0.84%) ITGC
5 4 (0.67%) Disclosure Scotland
6 3 (0.51%) NCSC
6 3 (0.51%) PMO
7 2 (0.34%) COBIT
7 2 (0.34%) COSO
7 2 (0.34%) Data Quality
7 2 (0.34%) GDPR
7 2 (0.34%) PCI DSS
7 2 (0.34%) PMBOK
8 1 (0.17%) ISO/IEC 27001
8 1 (0.17%) NIST
8 1 (0.17%) SEPA
System Software
1 64 (10.79%) Active Directory
2 21 (3.54%) VMware Infrastructure
3 12 (2.02%) Docker
4 8 (1.35%) Firmware
5 5 (0.84%) vSphere
6 4 (0.67%) Hyper-V
6 4 (0.67%) Virtual Machines
7 2 (0.34%) vCloud
7 2 (0.34%) VMware NSX
8 1 (0.17%) EMC RecoverPoint
8 1 (0.17%) GPFS
8 1 (0.17%) NFS
8 1 (0.17%) OpenAM
8 1 (0.17%) Samba
8 1 (0.17%) Time Sharing Option
8 1 (0.17%) VMware ESXi
8 1 (0.17%) XenApp
8 1 (0.17%) XenDesktop
Systems Management
1 27 (4.55%) SCCM
2 19 (3.20%) Single Sign-On
3 13 (2.19%) Ansible
3 13 (2.19%) Terraform
4 11 (1.85%) Puppet
5 9 (1.52%) Kubernetes
5 9 (1.52%) SCOM
6 6 (1.01%) Opscode Chef
7 5 (0.84%) Nessus
7 5 (0.84%) QRadar
8 4 (0.67%) Cisco IPCC
8 4 (0.67%) Consul
8 4 (0.67%) EMC NetWorker
8 4 (0.67%) Grafana
8 4 (0.67%) vRealize
9 3 (0.51%) AirWatch
9 3 (0.51%) IBM BigFix
9 3 (0.51%) vRealize Orchestrator
10 2 (0.34%) HP Fortify
10 2 (0.34%) Prometheus
Vendors
1 62 (10.46%) Microsoft
2 27 (4.55%) Oracle
3 26 (4.38%) Remedy
4 23 (3.88%) Splunk
4 23 (3.88%) VMware
5 22 (3.71%) SAP
6 20 (3.37%) Citrix
7 18 (3.04%) Snow
8 16 (2.70%) SolarWinds
9 11 (1.85%) BMC
9 11 (1.85%) CyberArk
10 8 (1.35%) Cisco
10 8 (1.35%) Ivanti
10 8 (1.35%) Red Hat
11 7 (1.18%) AppDynamics
11 7 (1.18%) HP
12 6 (1.01%) Apple
12 6 (1.01%) IBM
12 6 (1.01%) Okta
12 6 (1.01%) RedGate