Period
to 17 November 2017

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 240 276 362
Rank change year-on-year +36 +86 +194
Contract jobs citing ServiceNow 1069 974 732
As % of all contract IT jobs advertised in the UK 1.04% 0.92% 0.64%
As % of the Vendors category 2.44% 2.03% 1.47%
Number of daily rates quoted 771 719 452
UK median daily rate £475 £450 £463
Median daily rate % change year-on-year +5.56% -2.70% +32.14%
10th Percentile £250 £217 £277
90th Percentile £600 £575 £600
UK excluding London median daily rate £425 £375 £440
% change year-on-year +13.33% -14.77% +35.38%
Number of hourly rates quoted 22 31 17
UK median hourly rate £15.75 £21.50 £19.00
Median hourly rate % change year-on-year -26.74% +13.16% +42.94%
10th Percentile £11.25 £11.68 £10.50
90th Percentile £34.96 £59.31 £28.86
UK excluding London median hourly rate £15.25 £20.50 £19.00
% change year-on-year -25.61% +7.89% +40.74%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 43891 48012 49887
As % of all contract IT jobs advertised in the UK 42.69% 45.31% 43.40%
Number of daily rates quoted 27261 29317 29425
UK median daily rate £430 £420 £400
Median daily rate % change year-on-year +2.38% +5.00% -
10th Percentile £238 £240 £225
90th Percentile £625 £588 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +5.63%
Number of hourly rates quoted 1471 1723 2124
UK median hourly rate £17.43 £16.50 £17.50
Median hourly rate % change year-on-year +5.64% -5.71% +6.06%
10th Percentile £10.63 £10.14 £10.00
90th Percentile £45.25 £45.00 £43.75
UK excluding London median hourly rate £16.50 £16.50 £17.50
% change year-on-year - -5.69% +6.03%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 17 November 2017.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 17 November 2017.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 1005 £475 +5.56% 50
London +30 641 £500 +4.17% 26
UK excluding London +15 419 £425 +13.33% 24
South East -6 148 £444 +10.94% 9
North of England -9 83 £400 +25.00% 7
Midlands +51 70 £425 +18.06% 6
North West +30 56 £351 -22.11% 1
West Midlands +40 51 £450 +5.88% 6
Scotland +25 45 £425 +30.77%
South West +29 35 £425 -1.73% 1
East of England -28 30 £425 -5.56% 1
Yorkshire +47 25 £425 -17.07% 6
East Midlands +8 18 £425 +20.57%
Northern Ireland -40 5 £324 +67.23%
Wales -7 3 £388 -22.50%
North East -26 2 - -

For the 6 months to 17 November 2017, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ServiceNow.

1 433 (40.51%) ITIL
2 366 (34.24%) ITSM
3 323 (30.22%) Service Management
4 198 (18.52%) Windows
5 179 (16.74%) JavaScript
6 174 (16.28%) Finance
7 148 (13.84%) HTML
8 138 (12.91%) Active Directory
8 138 (12.91%) Agile Software Development
9 132 (12.35%) Web Services
10 129 (12.07%) XML
11 118 (11.04%) Change Management
12 117 (10.94%) CMDB
13 116 (10.85%) CSS
14 111 (10.38%) Microsoft
15 109 (10.20%) Asset Management
16 105 (9.82%) SQL
17 101 (9.45%) Stakeholder Management
18 93 (8.70%) AngularJS
19 88 (8.23%) Microsoft Office
20 87 (8.14%) ITIL V3
21 79 (7.39%) Project Management
22 78 (7.30%) Configuration Management
23 77 (7.20%) REST
24 76 (7.11%) Banking
25 75 (7.02%) Ajax
25 75 (7.02%) Incident Management
26 71 (6.64%) Office 365
27 70 (6.55%) Security Cleared
27 70 (6.55%) SOAP

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (4.02%) CMS
2 38 (3.55%) SharePoint
3 35 (3.27%) IIS
4 32 (2.99%) Skype for Business
5 26 (2.43%) MS Exchange
6 24 (2.25%) Confluence
7 17 (1.59%) Apache
8 12 (1.12%) Blackberry Enterprise Server
8 12 (1.12%) Exchange Server 2010
9 11 (1.03%) nginx
10 7 (0.65%) OpenStack
11 6 (0.56%) BizTalk Server
12 5 (0.47%) IBM Notes
13 4 (0.37%) Tomcat
14 3 (0.28%) Exchange Server 2007
14 3 (0.28%) Exchange Server 2013
14 3 (0.28%) IBM Domino
14 3 (0.28%) JBoss
15 2 (0.19%) Elasticsearch
15 2 (0.19%) SharePoint 2013
Applications
1 88 (8.23%) Microsoft Office
2 31 (2.90%) Microsoft Excel
3 13 (1.22%) Microsoft PowerPoint
4 12 (1.12%) Microsoft Project
5 4 (0.37%) MS Visio
6 1 (0.094%) Spreadsheet
Business Applications
1 21 (1.96%) Remedy ITSM
2 12 (1.12%) NetSuite
3 7 (0.65%) Dynamics CRM
4 4 (0.37%) Dynamics GP
4 4 (0.37%) Markit EDM
5 3 (0.28%) thinkFolio
6 2 (0.19%) Salerio
6 2 (0.19%) WebTrends
7 1 (0.094%) assyst
7 1 (0.094%) Dynamics AX
7 1 (0.094%) Maximo
7 1 (0.094%) SAP SM
Cloud Services
1 71 (6.64%) Office 365
2 59 (5.52%) Microsoft Azure
3 52 (4.86%) SaaS
4 48 (4.49%) Amazon AWS
5 27 (2.53%) IaaS
6 24 (2.25%) PaaS
7 22 (2.06%) GitHub
8 11 (1.03%) G Suite
9 10 (0.94%) Cloud Computing
10 8 (0.75%) Slack
10 8 (0.75%) Trello
11 7 (0.65%) AWS CloudFormation
12 6 (0.56%) SuccessFactors
13 5 (0.47%) Amazon EC2
14 4 (0.37%) OpenShift
14 4 (0.37%) Serverless
14 4 (0.37%) Yammer
15 3 (0.28%) Amazon ELB
15 3 (0.28%) Amazon S3
15 3 (0.28%) Cortana Intelligence Suite
Communications & Networking
1 41 (3.84%) LDAP
2 30 (2.81%) LAN
3 28 (2.62%) TCP/IP
4 24 (2.25%) WAN
5 23 (2.15%) SAN
6 22 (2.06%) VPN
7 21 (1.96%) Firewall
7 21 (1.96%) Skype
8 15 (1.40%) SSL
9 14 (1.31%) Wi-Fi
10 13 (1.22%) Wireless
11 12 (1.12%) DNS
12 11 (1.03%) VoIP
13 10 (0.94%) Internet
13 10 (0.94%) SMS
13 10 (0.94%) Unified Communications
14 9 (0.84%) DHCP
14 9 (0.84%) SNMP
15 7 (0.65%) NAS
15 7 (0.65%) VSAN
Database & Business Intelligence
1 34 (3.18%) SQL Server
2 11 (1.03%) Relational Database
3 8 (0.75%) MySQL
4 6 (0.56%) Power BI
5 5 (0.47%) Spotfire
6 4 (0.37%) BusinessObjects
6 4 (0.37%) PostgreSQL
6 4 (0.37%) SQL Server 2008
7 3 (0.28%) Amazon RDS
7 3 (0.28%) MS Access
7 3 (0.28%) Pentaho
7 3 (0.28%) SQL Server Integration Services
7 3 (0.28%) SQL Server Reporting Services
8 2 (0.19%) Data Warehouse
8 2 (0.19%) DB2
8 2 (0.19%) Hadoop
8 2 (0.19%) MongoDB
8 2 (0.19%) NoSQL
8 2 (0.19%) Oracle Database
8 2 (0.19%) Oracle Database 11g
Development Applications
1 43 (4.02%) JIRA
2 29 (2.71%) Git (software)
3 20 (1.87%) Jenkins
4 10 (0.94%) Zephyr
5 7 (0.65%) Bitbucket
6 6 (0.56%) Atlassian Bamboo
6 6 (0.56%) Team Foundation Server
7 5 (0.47%) Visual Studio
8 4 (0.37%) Selenium
9 3 (0.28%) Ant
9 3 (0.28%) Artifactory
9 3 (0.28%) Gradle
9 3 (0.28%) HP UFT
9 3 (0.28%) JMeter
9 3 (0.28%) LoadRunner
9 3 (0.28%) Maven
9 3 (0.28%) MSBuild
9 3 (0.28%) TeamCity
9 3 (0.28%) Visual Studio Team System
10 2 (0.19%) Oracle Forms
General
1 174 (16.28%) Finance
2 76 (7.11%) Banking
3 55 (5.14%) Telecoms
4 21 (1.96%) Legal
4 21 (1.96%) Manufacturing
5 19 (1.78%) Investment Banking
6 16 (1.50%) Pharmaceutical
6 16 (1.50%) Retail
7 13 (1.22%) Electronics
8 12 (1.12%) Front Office
8 12 (1.12%) Marketing
9 10 (0.94%) Billing
9 10 (0.94%) Law
10 5 (0.47%) Financial Institution
10 5 (0.47%) Publishing
11 4 (0.37%) French Language
11 4 (0.37%) Spanish Language
12 3 (0.28%) Advertising
12 3 (0.28%) Aerospace
12 3 (0.28%) Japanese Language
Job Titles
1 261 (24.42%) Analyst
2 256 (23.95%) Developer
3 222 (20.77%) ServiceNow Developer
4 134 (12.54%) Architect
5 114 (10.66%) Business Analyst
6 102 (9.54%) Consultant
7 75 (7.02%) Administrator
8 62 (5.80%) ServiceNow Consultant
9 60 (5.61%) Service Analyst
10 48 (4.49%) Service Manager
11 41 (3.84%) Lead Developer
11 41 (3.84%) Service Desk Analyst
12 39 (3.65%) Lead Architect
13 37 (3.46%) IT Analyst
14 33 (3.09%) Desktop Support
15 31 (2.90%) Project Manager
15 31 (2.90%) Support Analyst
16 30 (2.81%) Support Engineer
17 23 (2.15%) IT Support
18 19 (1.78%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 148 (13.84%) HTML
2 132 (12.35%) Web Services
3 129 (12.07%) XML
4 116 (10.85%) CSS
5 93 (8.70%) AngularJS
6 77 (7.20%) REST
7 75 (7.02%) Ajax
8 70 (6.55%) SOAP
9 40 (3.74%) .NET
10 34 (3.18%) Twitter Bootstrap
11 21 (1.96%) XHTML
12 17 (1.59%) JSON
13 14 (1.31%) SAML
14 13 (1.22%) XSL
15 11 (1.03%) XML Schema
16 10 (0.94%) Elastic Stack
17 9 (0.84%) jQuery
17 9 (0.84%) Node.js
17 9 (0.84%) SailPoint
18 6 (0.56%) WCF
Miscellaneous
1 117 (10.94%) CMDB
2 62 (5.80%) Analytical Skills
3 37 (3.46%) Greenfield Project
4 23 (2.15%) User Experience
5 19 (1.78%) Blackberry
6 16 (1.50%) Data Structures
6 16 (1.50%) Management Information System
7 14 (1.31%) Data Centre
8 12 (1.12%) Enterprise Software
9 9 (0.84%) EMC VNX
9 9 (0.84%) PKI
10 8 (0.75%) iPad
11 7 (0.65%) Cyber Attack
11 7 (0.65%) Replication
12 6 (0.56%) Computer Science
12 6 (0.56%) Mainframe
13 5 (0.47%) BYOD
13 5 (0.47%) Linux Command Line
13 5 (0.47%) Public Cloud
13 5 (0.47%) Security Operations Centre
Operating Systems
1 198 (18.52%) Windows
2 70 (6.55%) Linux
3 60 (5.61%) Windows 7
4 57 (5.33%) Unix
5 39 (3.65%) Windows Server
6 29 (2.71%) Windows 10
7 18 (1.68%) Windows Server 2012
8 12 (1.12%) Red Hat Enterprise Linux
9 11 (1.03%) Windows Server 2003
9 11 (1.03%) Windows Server 2008
10 6 (0.56%) Android
11 5 (0.47%) Solaris
11 5 (0.47%) Windows XP
12 4 (0.37%) VMS
13 3 (0.28%) AIX
13 3 (0.28%) Apple iOS
13 3 (0.28%) CentOS
14 2 (0.19%) Windows 8
14 2 (0.19%) Windows Phone
15 1 (0.094%) Windows NT
Processes & Methodologies
1 433 (40.51%) ITIL
2 366 (34.24%) ITSM
3 323 (30.22%) Service Management
4 138 (12.91%) Agile Software Development
5 118 (11.04%) Change Management
6 109 (10.20%) Asset Management
7 101 (9.45%) Stakeholder Management
8 87 (8.14%) ITIL V3
9 79 (7.39%) Project Management
10 78 (7.30%) Configuration Management
11 75 (7.02%) Incident Management
12 68 (6.36%) Workflow
13 67 (6.27%) DevOps
14 61 (5.71%) Data Modelling
15 55 (5.14%) Business Analysis
15 55 (5.14%) Service Delivery
16 54 (5.05%) Problem Management
17 52 (4.86%) User Acceptance Testing
18 51 (4.77%) Analytics
19 50 (4.68%) SDLC
Programming Languages
1 179 (16.74%) JavaScript
2 105 (9.82%) SQL
3 60 (5.61%) PowerShell
4 52 (4.86%) Python
5 41 (3.84%) Java
6 19 (1.78%) Ruby
7 15 (1.40%) C#
8 14 (1.31%) Bash Shell
9 13 (1.22%) PHP
10 12 (1.12%) Perl
11 7 (0.65%) C
11 7 (0.65%) VB.NET
12 6 (0.56%) Shell Script
13 4 (0.37%) Korn
14 3 (0.28%) ABAP
14 3 (0.28%) R
14 3 (0.28%) T-SQL
15 2 (0.19%) COBOL
15 2 (0.19%) ES6
15 2 (0.19%) VBScript
Qualifications
1 70 (6.55%) Security Cleared
2 56 (5.24%) SC Cleared
3 50 (4.68%) ITIL Certification
4 27 (2.53%) Degree
5 23 (2.15%) Microsoft Certification
6 12 (1.12%) MCSE
7 11 (1.03%) MCSA
8 10 (0.94%) MCP
9 8 (0.75%) CISSP
9 8 (0.75%) ITIL Foundation Certificate
10 7 (0.65%) DV Cleared
10 7 (0.65%) SANS
10 7 (0.65%) SSCP
11 5 (0.47%) MCDST
12 4 (0.37%) AWS Certification
12 4 (0.37%) BPSS Clearance
12 4 (0.37%) Computer Science Degree
12 4 (0.37%) Master's Degree
13 3 (0.28%) ACHDS
13 3 (0.28%) MCSM
Quality Assurance & Compliance
1 37 (3.46%) SLA
2 19 (1.78%) QA
3 9 (0.84%) PMO
4 6 (0.56%) Data Quality
4 6 (0.56%) Disclosure Scotland
5 4 (0.37%) COBIT
6 2 (0.19%) GDPR
7 1 (0.094%) HIPAA
7 1 (0.094%) ISO 22301
7 1 (0.094%) ISO/IEC 20000
7 1 (0.094%) ISO/IEC 27001
7 1 (0.094%) Sarbanes-Oxley
System Software
1 138 (12.91%) Active Directory
2 28 (2.62%) VMware Infrastructure
3 16 (1.50%) Docker
4 11 (1.03%) VMware ESXi
5 10 (0.94%) Hyper-V
6 7 (0.65%) VMware Workstation
7 6 (0.56%) Virtual Machines
7 6 (0.56%) XenApp
8 4 (0.37%) Microsoft Virtual Server
9 3 (0.28%) Gluster
9 3 (0.28%) Microsoft App-V
9 3 (0.28%) Virtual Servers
9 3 (0.28%) vSphere
10 2 (0.19%) KVM
10 2 (0.19%) RHEV
10 2 (0.19%) Virtual Desktop
10 2 (0.19%) VMware NSX
11 1 (0.094%) VMware Server
11 1 (0.094%) XenDesktop
Systems Management
1 49 (4.58%) SCCM
2 23 (2.15%) Ansible
3 17 (1.59%) Opscode Chef
4 15 (1.40%) Puppet
5 13 (1.22%) ITRS Geneos
6 10 (0.94%) AirWatch
6 10 (0.94%) SCOM
7 8 (0.75%) HP Quality Center
7 8 (0.75%) Rancher
7 8 (0.75%) vCenter Server
8 7 (0.65%) Kubernetes
8 7 (0.65%) Nessus
8 7 (0.65%) Nexpose
8 7 (0.65%) Nmap
8 7 (0.65%) QRadar
9 6 (0.56%) HAProxy
10 5 (0.47%) Aspera SmartTrack
11 4 (0.37%) McAfee ePO
11 4 (0.37%) NetBackup
11 4 (0.37%) Symantec Enterprise Vault
Vendors
1 111 (10.38%) Microsoft
2 50 (4.68%) Remedy
3 40 (3.74%) HP
3 40 (3.74%) Oracle
4 37 (3.46%) Citrix
4 37 (3.46%) VMware
5 36 (3.37%) SAP
6 35 (3.27%) Splunk
7 31 (2.90%) Snow
8 27 (2.53%) Cisco
9 24 (2.25%) Apple
10 23 (2.15%) BMC
11 18 (1.68%) AppDynamics
12 17 (1.59%) IBM
13 15 (1.40%) Google
14 13 (1.22%) McAfee
15 11 (1.03%) EMC
16 10 (0.94%) Qualys
16 10 (0.94%) Salesforce.com
17 9 (0.84%) Siebel