Period
to

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 28 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
28 May 2022
Same period 2021 Same period 2020
Rank 139 169 214
Rank change year-on-year +30 +45 +17
Contract jobs citing ServiceNow 1,679 901 571
As % of all contract jobs advertised in the UK 1.90% 1.51% 1.22%
As % of the Vendors category 4.73% 3.66% 2.87%
Number of daily rates quoted 1,107 599 372
10th Percentile £188 £212 £146
25th Percentile £363 £375 £256
Median daily rate (50th Percentile) £500 £475 £425
Median % change year-on-year +5.26% +11.76% -15.00%
75th Percentile £600 £538 £538
90th Percentile £683 £638 £575
UK excluding London median daily rate £450 £450 £375
% change year-on-year - +20.00% -9.91%
Number of hourly rates quoted 57 28 26
10th Percentile £14.00 £13.01 £13.74
25th Percentile £15.25 £13.25 £17.00
Median hourly rate £15.50 £17.92 £19.35
Median % change year-on-year -13.50% -7.39% +10.57%
75th Percentile £22.72 £27.31 £26.69
90th Percentile £50.90 £49.29 £37.47
UK excluding London median hourly rate £15.50 £15.00 £18.00
% change year-on-year +3.33% -16.67% +16.13%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 35,480 24,631 19,864
As % of all contract IT jobs advertised in the UK 40.22% 41.28% 42.39%
Number of daily rates quoted 23,656 15,745 12,416
10th Percentile £300 £285 £234
25th Percentile £413 £385 £356
Median daily rate (50th Percentile) £525 £475 £450
Median % change year-on-year +10.53% +5.56% -2.17%
75th Percentile £638 £580 £563
90th Percentile £725 £675 £660
UK excluding London median daily rate £475 £435 £438
% change year-on-year +9.20% -0.57% +2.94%
Number of hourly rates quoted 887 727 796
10th Percentile £12.25 £11.32 £11.89
25th Percentile £15.25 £14.00 £14.50
Median hourly rate £21.50 £21.00 £19.50
Median % change year-on-year +2.38% +7.69% +7.84%
75th Percentile £47.50 £45.00 £33.75
90th Percentile £63.60 £56.25 £52.18
UK excluding London median hourly rate £19.00 £18.27 £18.50
% change year-on-year +4.00% -1.22% +7.95%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 28 May 2022.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 28 May 2022.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 28 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +54 1,338 £500 +5.26% 239
Work from Home 0 797 £525 +10.53% 61
London +67 708 £525 +5.00% 115
UK excluding London +22 595 £450 - 129
South East +31 184 £400 -15.79% 38
North of England +2 153 £469 +10.29% 33
North West -13 105 £469 +21.75% 23
Midlands +14 96 £449 +12.25% 22
West Midlands +17 82 £450 -4.76% 15
East of England +3 64 £500 -9.09% 17
South West -20 46 £450 +4.05% 9
Scotland -29 42 £340 -15.13% 5
Yorkshire -17 41 £450 -4.76% 9
North East - 19 £475 - 1
East Midlands -23 15 £210 -43.24% 7
Wales -6 10 £263 -34.38% 4
Northern Ireland 0 3 £290 -22.67%

For the 6 months to 28 May 2022, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 511 (30.43%) ITIL
2 420 (25.01%) ITSM
3 418 (24.90%) Agile
4 410 (24.42%) Social Skills
5 351 (20.91%) Service Management
6 344 (20.49%) Finance
7 287 (17.09%) Windows
8 272 (16.20%) Microsoft
9 222 (13.22%) Active Directory
10 204 (12.15%) JIRA
11 201 (11.97%) Azure
12 194 (11.55%) Microsoft 365
13 176 (10.48%) Stakeholder Management
14 175 (10.42%) Problem-Solving
14 175 (10.42%) DevOps
15 172 (10.24%) JavaScript
15 172 (10.24%) Security Cleared
16 163 (9.71%) CMDB
17 160 (9.53%) Change Management
18 156 (9.29%) Scrum
19 150 (8.93%) Public Sector
20 144 (8.58%) Project Management
21 138 (8.22%) Linux
22 134 (7.98%) Confluence
23 131 (7.80%) SC Cleared
24 127 (7.56%) SQL
25 119 (7.09%) Windows 10
26 117 (6.97%) SLA
27 114 (6.79%) Python
28 113 (6.73%) AWS

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 134 (7.98%) Confluence
2 66 (3.93%) SharePoint
3 27 (1.61%) MS Exchange
4 17 (1.01%) Skype for Business
5 14 (0.83%) WebSphere
6 13 (0.77%) IIS
6 13 (0.77%) SAS
7 11 (0.66%) WebSphere Application Server
8 9 (0.54%) CMS
8 9 (0.54%) Elasticsearch
9 8 (0.48%) Oracle SOA Suite
10 7 (0.42%) Adobe Experience Manager
10 7 (0.42%) Exchange Server 2010
11 6 (0.36%) Apache
11 6 (0.36%) OpenStack
11 6 (0.36%) Tomcat
12 4 (0.24%) Appian
12 4 (0.24%) IBM HTTP Server
12 4 (0.24%) IBM Notes
13 3 (0.18%) JBoss
Applications
1 109 (6.49%) Microsoft Office
2 64 (3.81%) Microsoft Excel
3 44 (2.62%) Microsoft PowerPoint
4 28 (1.67%) Microsoft Project
5 13 (0.77%) MS Visio
6 8 (0.48%) Chatbot
7 7 (0.42%) Photoshop
7 7 (0.42%) Spreadsheet
8 3 (0.18%) Acrobat
9 1 (0.060%) Snagit
Business Applications
1 31 (1.85%) Remedy ITSM
2 9 (0.54%) assyst
3 6 (0.36%) SAP S/4HANA
4 5 (0.30%) Oracle Assets
4 5 (0.30%) Oracle Payables
4 5 (0.30%) Oracle Receivables
4 5 (0.30%) Oracle SCM
5 4 (0.24%) Dynamics AX
5 4 (0.24%) Oracle EBS R12
6 3 (0.18%) CA PPM
6 3 (0.18%) Eikon
6 3 (0.18%) NetSuite
6 3 (0.18%) Oracle EBS
6 3 (0.18%) Oracle Financials
6 3 (0.18%) Oracle General Ledger
6 3 (0.18%) Salesforce.com CRM
6 3 (0.18%) SAP CO
6 3 (0.18%) SAP FI/CO
6 3 (0.18%) SAP Oil and Gas
6 3 (0.18%) Sparx Enterprise Architect
Cloud Services
1 201 (11.97%) Azure
2 194 (11.55%) Microsoft 365
3 113 (6.73%) AWS
4 66 (3.93%) SaaS
5 44 (2.62%) GitHub
5 44 (2.62%) PaaS
6 37 (2.20%) Power Platform
7 33 (1.97%) Azure Active Directory
8 31 (1.85%) IaaS
8 31 (1.85%) Serverless
9 30 (1.79%) Cloud Computing
10 27 (1.61%) Azure Monitor
11 23 (1.37%) AWS Lambda
12 20 (1.19%) OneDrive
13 19 (1.13%) Google Workspace
14 17 (1.01%) IBM Blueworks
15 16 (0.95%) Slack
16 15 (0.89%) Amazon EC2
17 14 (0.83%) GCP
18 12 (0.71%) AWS CloudFormation
Communications & Networking
1 59 (3.51%) DNS
2 44 (2.62%) Wi-Fi
3 37 (2.20%) DHCP
4 30 (1.79%) TCP/IP
5 27 (1.61%) LAN
6 25 (1.49%) VoIP
7 22 (1.31%) Firewall
7 22 (1.31%) VPN
8 21 (1.25%) Internet
9 19 (1.13%) HTTP
9 19 (1.13%) SAN
9 19 (1.13%) Skype
10 17 (1.01%) WAN
11 16 (0.95%) Network Security
12 13 (0.77%) SSL
13 12 (0.71%) Remote Desktop
14 11 (0.66%) Wireless
15 10 (0.60%) Kerberos
15 10 (0.60%) SMTP
16 9 (0.54%) DMZ
Database & Business Intelligence
1 33 (1.97%) Relational Database
1 33 (1.97%) SQL Server
2 28 (1.67%) Power BI
3 24 (1.43%) MySQL
4 22 (1.31%) PostgreSQL
5 15 (0.89%) NoSQL
6 14 (0.83%) Data Warehouse
7 11 (0.66%) Amazon DynamoDB
8 9 (0.54%) Big Data
8 9 (0.54%) MariaDB
8 9 (0.54%) Redis
9 8 (0.48%) DTS
10 7 (0.42%) Metadata
10 7 (0.42%) RDBMS
11 6 (0.36%) Metadata Repository
11 6 (0.36%) Oracle Database
11 6 (0.36%) Oracle Database 12c
11 6 (0.36%) SAP HANA
11 6 (0.36%) SQL Server Integration Services
12 5 (0.30%) Sybase ASE
Development Applications
1 204 (12.15%) JIRA
2 62 (3.69%) Git (software)
3 35 (2.08%) Jenkins
4 25 (1.49%) GitLab
5 14 (0.83%) git-flow
6 10 (0.60%) Selenium
6 10 (0.60%) Sonatype Nexus
7 9 (0.54%) Cucumber
8 8 (0.48%) Artifactory
8 8 (0.48%) Gradle
9 7 (0.42%) Team Foundation Server
9 7 (0.42%) TeamCity
9 7 (0.42%) Visual Studio
10 6 (0.36%) Bitbucket
10 6 (0.36%) Eclipse
11 5 (0.30%) Atlassian Bamboo
11 5 (0.30%) IntelliJ
11 5 (0.30%) PyCharm
11 5 (0.30%) Serena SBM
11 5 (0.30%) Visual Studio Code
General
1 410 (24.42%) Social Skills
2 344 (20.49%) Finance
3 150 (8.93%) Public Sector
4 110 (6.55%) Analytical Skills
5 69 (4.11%) Telecoms
6 68 (4.05%) Banking
7 65 (3.87%) Presentation Skills
8 61 (3.63%) Retail
9 31 (1.85%) Law
10 26 (1.55%) Influencing Skills
11 23 (1.37%) Manufacturing
12 22 (1.31%) Marketing
13 19 (1.13%) Legal
14 17 (1.01%) Electronics
14 17 (1.01%) Front Office
15 16 (0.95%) Financial Institution
16 15 (0.89%) Organisational Skills
17 14 (0.83%) Advertising
17 14 (0.83%) Documentation Skills
18 10 (0.60%) Investment Banking
Job Titles
1 321 (19.12%) Analyst
2 188 (11.20%) Architect
3 179 (10.66%) Developer
4 140 (8.34%) ServiceNow Developer
5 124 (7.39%) Consultant
6 122 (7.27%) Project Manager
7 117 (6.97%) Service Analyst
8 104 (6.19%) Business Analyst
9 84 (5.00%) Support Engineer
10 81 (4.82%) Service Desk Analyst
11 61 (3.63%) IT Manager
12 52 (3.10%) Service Manager
13 51 (3.04%) Support Analyst
14 49 (2.92%) Administrator
15 47 (2.80%) ServiceNow Consultant
16 46 (2.74%) IT Analyst
16 46 (2.74%) IT Support
17 40 (2.38%) Desktop Support
18 39 (2.32%) 2nd Line Support
19 38 (2.26%) Solutions Architect
Libraries, Frameworks & Software Standards
1 97 (5.78%) HTML
2 83 (4.94%) Web Services
3 81 (4.82%) CSS
4 71 (4.23%) REST
5 64 (3.81%) XML
6 63 (3.75%) AngularJS
7 57 (3.39%) LDAP
8 42 (2.50%) SOAP
9 33 (1.97%) Ajax
9 33 (1.97%) Node.js
10 31 (1.85%) JSON
11 21 (1.25%) .NET
12 18 (1.07%) Elastic Stack
13 17 (1.01%) SailPoint
14 16 (0.95%) Middleware
15 14 (0.83%) RESTful
15 14 (0.83%) XHTML
15 14 (0.83%) XSLT
16 11 (0.66%) JDBC
16 11 (0.66%) Spring
Miscellaneous
1 163 (9.71%) CMDB
2 78 (4.65%) Data Centre
3 65 (3.87%) Management Information System
4 54 (3.22%) Self-Motivation
5 50 (2.98%) Virtual Team
6 38 (2.26%) Public Cloud
7 37 (2.20%) Enterprise Software
8 29 (1.73%) User Experience
9 27 (1.61%) Replication
10 24 (1.43%) Video Conferencing
11 23 (1.37%) Clustering
12 20 (1.19%) Legacy Systems
13 19 (1.13%) Data Protection Act
14 18 (1.07%) PKI
15 17 (1.01%) Private Cloud
16 16 (0.95%) Mobile App
17 13 (0.77%) Hybrid Cloud
18 11 (0.66%) iPhone
19 10 (0.60%) Greenfield Project
20 9 (0.54%) Cloud Native
Operating Systems
1 287 (17.09%) Windows
2 138 (8.22%) Linux
3 119 (7.09%) Windows 10
4 44 (2.62%) Windows Server
5 43 (2.56%) Android
6 41 (2.44%) Red Hat Enterprise Linux
6 41 (2.44%) Unix
7 34 (2.03%) Apple iOS
8 22 (1.31%) Mac OS
9 20 (1.19%) Windows 7
10 10 (0.60%) Solaris
10 10 (0.60%) Windows Server 2016
10 10 (0.60%) Windows Server 2019
11 9 (0.54%) CentOS
11 9 (0.54%) Mac OS X
12 7 (0.42%) Oracle Linux
13 5 (0.30%) AIX
13 5 (0.30%) Windows 8
14 3 (0.18%) HPUX
14 3 (0.18%) Windows Server 2012
Processes & Methodologies
1 511 (30.43%) ITIL
2 420 (25.01%) ITSM
3 418 (24.90%) Agile
4 351 (20.91%) Service Management
5 176 (10.48%) Stakeholder Management
6 175 (10.42%) DevOps
6 175 (10.42%) Problem-Solving
7 160 (9.53%) Change Management
8 156 (9.29%) Scrum
9 144 (8.58%) Project Management
10 110 (6.55%) Incident Management
11 108 (6.43%) Migration
12 102 (6.08%) Asset Management
12 102 (6.08%) Project Delivery
13 100 (5.96%) Analytics
14 95 (5.66%) Configuration Management
15 94 (5.60%) Risk Management
16 93 (5.54%) CI/CD
17 92 (5.48%) Service Delivery
18 88 (5.24%) Test Automation
Programming Languages
1 172 (10.24%) JavaScript
2 127 (7.56%) SQL
3 114 (6.79%) Python
4 108 (6.43%) PowerShell
5 75 (4.47%) Java
6 66 (3.93%) Bash
7 32 (1.91%) Shell Script
8 21 (1.25%) Perl
9 19 (1.13%) C#
10 18 (1.07%) Go
11 16 (0.95%) PL/SQL
12 12 (0.71%) C
13 11 (0.66%) Groovy
13 11 (0.66%) T-SQL
14 8 (0.48%) Ruby
14 8 (0.48%) VB.NET
15 7 (0.42%) VBScript
16 6 (0.36%) ABAP
16 6 (0.36%) Jython
16 6 (0.36%) VBA
Qualifications
1 172 (10.24%) Security Cleared
2 131 (7.80%) SC Cleared
3 88 (5.24%) Degree
4 53 (3.16%) Microsoft Certification
5 46 (2.74%) ITIL Certification
6 43 (2.56%) ITIL Foundation Certificate
7 35 (2.08%) A+ Certification
8 30 (1.79%) DV Cleared
9 26 (1.55%) MCSA
10 25 (1.49%) BPSS Clearance
11 20 (1.19%) MCSE
12 18 (1.07%) Computer Science Degree
13 12 (0.71%) MCP
13 12 (0.71%) PMI Certification
14 9 (0.54%) ISTQB
15 8 (0.48%) Cisco Certification
15 8 (0.48%) IIBA
15 8 (0.48%) ISEB
15 8 (0.48%) PMP
16 6 (0.36%) PRINCE2 Certification
Quality Assurance & Compliance
1 117 (6.97%) SLA
2 39 (2.32%) QA
3 33 (1.97%) Data Quality
4 32 (1.91%) GRC
5 18 (1.07%) GDPR
6 16 (0.95%) PMO
7 14 (0.83%) ISO/IEC 27001
8 12 (0.71%) NIST
9 11 (0.66%) COBIT
9 11 (0.66%) Sarbanes-Oxley
10 6 (0.36%) Accessibility
11 4 (0.24%) ISO/IEC 20000
12 3 (0.18%) PCI DSS
13 2 (0.12%) NIST 800
14 1 (0.060%) Actionable Recommendations
14 1 (0.060%) Disclosure Scotland
14 1 (0.060%) Government Security Classifications
14 1 (0.060%) NCSC
14 1 (0.060%) WCAG
System Software
1 222 (13.22%) Active Directory
2 61 (3.63%) VMware Infrastructure
3 51 (3.04%) Docker
4 26 (1.55%) Virtual Machines
5 19 (1.13%) vSphere
6 17 (1.01%) Virtual Desktop
7 15 (0.89%) Firmware
8 9 (0.54%) NFS
8 9 (0.54%) VMware ESXi
9 8 (0.48%) Virtual Servers
10 7 (0.42%) EMC RecoverPoint
10 7 (0.42%) Hyper-V
10 7 (0.42%) Microsoft Virtual Server
11 6 (0.36%) BitLocker
11 6 (0.36%) Microsoft App-V
12 5 (0.30%) Oracle RAC
12 5 (0.30%) VMware NSX
13 2 (0.12%) HDFS
13 2 (0.12%) Veritas File System
13 2 (0.12%) Veritas Volume Manager
Systems Management
1 87 (5.18%) SCCM
2 83 (4.94%) Terraform
3 69 (4.11%) Ansible
4 59 (3.51%) Single Sign-On
5 53 (3.16%) Kubernetes
6 40 (2.38%) Microsoft Intune
7 19 (1.13%) Active Directory Federation Services
7 19 (1.13%) Prometheus
8 14 (0.83%) Grafana
8 14 (0.83%) Jamf Pro
9 10 (0.60%) vRealize
10 8 (0.48%) Argo
10 8 (0.48%) Control-M
10 8 (0.48%) Kibana
11 7 (0.42%) AirWatch
11 7 (0.42%) Rancher
11 7 (0.42%) RSA Archer
12 6 (0.36%) Consul
12 6 (0.36%) Failover Clustering
12 6 (0.36%) Microsoft Clustering
Vendors
1 272 (16.20%) Microsoft
2 93 (5.54%) SAP
3 90 (5.36%) VMware
4 76 (4.53%) Citrix
5 71 (4.23%) Remedy
6 69 (4.11%) Oracle
7 54 (3.22%) Splunk
8 51 (3.04%) Cisco
9 42 (2.50%) IBM
10 41 (2.44%) Salesforce.com
11 39 (2.32%) Red Hat
12 38 (2.26%) Snow
13 32 (1.91%) Dynatrace
14 30 (1.79%) Apple
15 22 (1.31%) BMC
15 22 (1.31%) Google
16 18 (1.07%) Adobe
16 18 (1.07%) CyberArk
17 15 (0.89%) Dell
18 14 (0.83%) HP