Period
to 18 August 2017

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 18 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 241 265 428
Rank change year-on-year +24 +163 +127
Contract jobs citing ServiceNow 1016 1052 567
As % of all contract IT jobs advertised in the UK 1.05% 0.97% 0.50%
As % of the Vendors category 2.42% 2.15% 1.13%
Number of daily rates quoted 695 749 331
UK median daily rate £475 £468 £425
Median daily rate % change year-on-year +1.60% +10.00% +21.43%
10th Percentile £255 £233 £225
90th Percentile £633 £600 £575
UK excluding London median daily rate £425 £363 £410
% change year-on-year +17.24% -11.59% +10.81%
Number of hourly rates quoted 15 26 15
UK median hourly rate £15.00 £52.00 £14.00
Median hourly rate % change year-on-year -71.15% +271.43% -12.50%
10th Percentile £11.25 £12.90 £8.50
90th Percentile £48.10 £59.31 £25.30
UK excluding London median hourly rate £15.00 £52.00 £18.00
% change year-on-year -71.15% +188.89% +33.33%

ServiceNow is in the vendor products and services category. The following table is for comparison with the above and provides summary statistics for all vendor product and service related skills in contract job vacancies.

Contract Vendor Product & Service Skills
UK
Contract job vacancies with a requirement for skills associated with vendor products and/or services 42034 48824 50138
As % of all contract IT job vacancies advertised in the UK 43.60% 44.94% 44.49%
Number of daily rates quoted 25692 29956 29171
UK median daily rate £430 £413 £400
Median daily rate % change year-on-year +4.24% +3.13% +2.56%
10th Percentile £250 £250 £225
90th Percentile £612 £588 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 1394 1644 2198
UK median hourly rate £17.13 £17.50 £17.50
Median hourly rate % change year-on-year -2.14% - +2.94%
10th Percentile £10.50 £10.00 £10.41
90th Percentile £47.50 £44.28 £43.75
UK excluding London median hourly rate £16.50 £17.45 £17.00
% change year-on-year -5.44% +2.65% +3.03%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 18 August 2017.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 18 August 2017.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 975 £475 +1.60% 49
London +44 648 £500 - 29
UK excluding London -16 356 £425 +17.24% 26
South East -2 118 £450 +12.50% 7
North of England -32 95 £425 +30.77% 6
Midlands +51 63 £409 +13.54% 2
North West -2 55 £425 -10.53% 5
West Midlands +63 46 £384 -0.97% 2
East of England -20 27 £425 +13.33% 3
Yorkshire +30 26 £425 -
South West +20 20 £488 +47.73% 1
Scotland +15 18 £425 -5.56% 6
East Midlands -7 16 £425 +18.06%
North East -30 14 £350 +25.00% 1
Wales -2 10 £400 -33.33% 1
Northern Ireland -44 5 £324 +159.20%

For the 6 months to 18 August 2017, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ServiceNow.

1 406 (39.96%) ITIL
2 329 (32.38%) ITSM
3 298 (29.33%) Service Management
4 206 (20.28%) Finance
5 194 (19.09%) Windows
6 164 (16.14%) HTML
7 162 (15.94%) JavaScript
8 130 (12.80%) CMDB
9 128 (12.60%) Agile Software Development
10 125 (12.30%) Active Directory
11 123 (12.11%) XML
12 120 (11.81%) Web Services
13 116 (11.42%) Microsoft
14 112 (11.02%) CSS
14 112 (11.02%) SQL
15 100 (9.84%) PowerShell
16 98 (9.65%) Configuration Management
16 98 (9.65%) Change Management
16 98 (9.65%) Banking
17 97 (9.55%) Asset Management
18 82 (8.07%) Workflow
19 70 (6.89%) Stakeholder Management
20 68 (6.69%) Windows Server
21 67 (6.59%) Microsoft Office
22 66 (6.50%) Service Delivery
23 65 (6.40%) Office 365
24 63 (6.20%) DevOps
24 63 (6.20%) Linux
25 62 (6.10%) Incident Management
26 61 (6.00%) Ajax

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (4.63%) CMS
2 44 (4.33%) SharePoint
3 31 (3.05%) Skype for Business
4 29 (2.85%) MS Exchange
5 25 (2.46%) IIS
6 17 (1.67%) Exchange Server 2010
7 13 (1.28%) Confluence
8 11 (1.08%) Exchange Server 2013
9 7 (0.69%) Blackberry Enterprise Server
10 6 (0.59%) Apache
10 6 (0.59%) BizTalk Server
11 5 (0.49%) IBM Notes
11 5 (0.49%) nginx
11 5 (0.49%) Tomcat
12 4 (0.39%) OpenStack
13 3 (0.30%) Exchange Server 2007
13 3 (0.30%) JBoss
13 3 (0.30%) WebLogic
14 2 (0.20%) Office Communications Server
14 2 (0.20%) WebSphere
Applications
1 67 (6.59%) Microsoft Office
2 37 (3.64%) Microsoft Excel
3 14 (1.38%) Microsoft PowerPoint
4 10 (0.98%) Microsoft Project
5 2 (0.20%) MS Visio
6 1 (0.098%) Spreadsheet
Business Applications
1 20 (1.97%) Remedy ITSM
2 12 (1.18%) NetSuite
3 3 (0.30%) Dynamics CRM
4 2 (0.20%) thinkFolio
4 2 (0.20%) WebTrends
5 1 (0.098%) assyst
5 1 (0.098%) Markit EDM
5 1 (0.098%) Maximo
5 1 (0.098%) Odoo
5 1 (0.098%) RMDS
5 1 (0.098%) Salerio
5 1 (0.098%) SAP SM
Cloud Services
1 65 (6.40%) Office 365
2 59 (5.81%) Microsoft Azure
3 48 (4.72%) Amazon AWS
4 42 (4.13%) SaaS
5 26 (2.56%) PaaS
6 22 (2.17%) IaaS
7 17 (1.67%) AWS CloudFormation
8 11 (1.08%) G Suite
9 9 (0.89%) SuccessFactors
10 5 (0.49%) Amazon S3
10 5 (0.49%) GitHub
10 5 (0.49%) Virtual Private Cloud
11 4 (0.39%) Yammer
12 3 (0.30%) Cortana Intelligence Suite
12 3 (0.30%) OneDrive
12 3 (0.30%) OpenShift
13 2 (0.20%) Amazon EC2
13 2 (0.20%) AWS Lambda
13 2 (0.20%) Cloud Computing
14 1 (0.098%) Mimecast
Communications & Networking
1 33 (3.25%) TCP/IP
2 30 (2.95%) LDAP
2 30 (2.95%) VPN
3 29 (2.85%) SAN
4 26 (2.56%) Firewall
5 23 (2.26%) SSL
6 21 (2.07%) Wi-Fi
7 20 (1.97%) LAN
8 19 (1.87%) WAN
9 16 (1.57%) NAS
10 15 (1.48%) DNS
11 14 (1.38%) Internet
11 14 (1.38%) Skype
11 14 (1.38%) SNMP
12 12 (1.18%) DHCP
13 11 (1.08%) VoIP
14 9 (0.89%) SMTP
15 8 (0.79%) Intranet
15 8 (0.79%) Remote Desktop
15 8 (0.79%) SSH
Database & Business Intelligence
1 31 (3.05%) SQL Server
2 9 (0.89%) Relational Database
3 6 (0.59%) BusinessObjects
3 6 (0.59%) DB2
4 5 (0.49%) MySQL
4 5 (0.49%) SQL Server 2008
5 4 (0.39%) Big Data
5 4 (0.39%) Data Warehouse
5 4 (0.39%) Hadoop
5 4 (0.39%) Oracle Database
5 4 (0.39%) Oracle Reports
6 3 (0.30%) GIS
6 3 (0.30%) Pentaho
6 3 (0.30%) SQL Server 2005
6 3 (0.30%) SQL Server 2012
7 2 (0.20%) Apache Hive
7 2 (0.20%) Oracle Database 10g
7 2 (0.20%) Oracle Database 11g
7 2 (0.20%) RDBMS
7 2 (0.20%) SQL Server Integration Services
Development Applications
1 46 (4.53%) JIRA
2 20 (1.97%) Jenkins
3 16 (1.57%) Git (software)
4 6 (0.59%) Atlassian Bamboo
4 6 (0.59%) Zephyr
5 5 (0.49%) Gradle
5 5 (0.49%) Maven
5 5 (0.49%) Team Foundation Server
6 4 (0.39%) git-flow
7 3 (0.30%) Ant
7 3 (0.30%) MSBuild
7 3 (0.30%) Subversion
7 3 (0.30%) Visual Studio
7 3 (0.30%) Visual Studio Team System
8 2 (0.20%) Artifactory
8 2 (0.20%) Bitbucket
8 2 (0.20%) HP UFT
8 2 (0.20%) SQL Server Management Studio (SSMS)
9 1 (0.098%) LoadRunner
9 1 (0.098%) TestRail
General
1 206 (20.28%) Finance
2 98 (9.65%) Banking
3 45 (4.43%) Telecoms
4 23 (2.26%) Investment Banking
5 21 (2.07%) Manufacturing
6 17 (1.67%) Legal
7 16 (1.57%) Retail
8 14 (1.38%) Electronics
9 12 (1.18%) Marketing
10 11 (1.08%) Front Office
11 8 (0.79%) Financial Institution
11 8 (0.79%) Pharmaceutical
12 6 (0.59%) Law
13 4 (0.39%) Advertising
13 4 (0.39%) Publishing
14 3 (0.30%) Aerospace
14 3 (0.30%) Billing
14 3 (0.30%) French Language
14 3 (0.30%) Japanese Language
15 2 (0.20%) Italian Language
Job Titles
1 267 (26.28%) Developer
2 236 (23.23%) Analyst
3 231 (22.74%) ServiceNow Developer
4 151 (14.86%) Architect
5 96 (9.45%) Business Analyst
6 84 (8.27%) Consultant
7 67 (6.59%) Administrator
8 58 (5.71%) Service Analyst
9 45 (4.43%) ServiceNow Consultant
10 41 (4.04%) Service Manager
11 40 (3.94%) Lead Developer
12 34 (3.35%) Project Manager
13 33 (3.25%) Lead Architect
14 27 (2.66%) Service Desk Analyst
14 27 (2.66%) Support Engineer
15 26 (2.56%) Desktop Support
16 24 (2.36%) Support Analyst
17 23 (2.26%) IT Analyst
18 22 (2.17%) Cloud Architect
19 20 (1.97%) IT Support
Libraries, Frameworks & Software Standards
1 164 (16.14%) HTML
2 123 (12.11%) XML
3 120 (11.81%) Web Services
4 112 (11.02%) CSS
5 61 (6.00%) Ajax
5 61 (6.00%) AngularJS
6 47 (4.63%) REST
7 37 (3.64%) SOAP
8 33 (3.25%) .NET
9 27 (2.66%) JSON
10 25 (2.46%) Twitter Bootstrap
11 20 (1.97%) XHTML
12 19 (1.87%) jQuery
13 18 (1.77%) SAML
14 17 (1.67%) SailPoint
15 13 (1.28%) HTML5
16 11 (1.08%) OAuth
16 11 (1.08%) XSL
17 10 (0.98%) CSS3
18 9 (0.89%) Elastic Stack
Miscellaneous
1 130 (12.80%) CMDB
2 58 (5.71%) Analytical Skills
3 38 (3.74%) Data Centre
4 31 (3.05%) Greenfield Project
5 25 (2.46%) Enterprise Software
6 18 (1.77%) User Experience
7 13 (1.28%) Replication
8 12 (1.18%) Blackberry
8 12 (1.18%) Management Information System
9 9 (0.89%) Client/Server
9 9 (0.89%) PKI
10 8 (0.79%) Data Structures
10 8 (0.79%) Life Science
10 8 (0.79%) Private Cloud
10 8 (0.79%) Security Operations Centre
11 7 (0.69%) Cyber Attack
11 7 (0.69%) Video Conferencing
12 6 (0.59%) EMC VNX
12 6 (0.59%) Linux Command Line
13 5 (0.49%) Public Cloud
Operating Systems
1 194 (19.09%) Windows
2 68 (6.69%) Windows Server
3 63 (6.20%) Linux
4 60 (5.91%) Unix
5 44 (4.33%) Windows 7
6 28 (2.76%) Windows 10
6 28 (2.76%) Windows Server 2012
7 11 (1.08%) Android
7 11 (1.08%) Windows Server 2008
8 7 (0.69%) Mac OS X
9 6 (0.59%) Red Hat Enterprise Linux
9 6 (0.59%) Windows Server 2003
10 5 (0.49%) Solaris
11 3 (0.30%) AIX
11 3 (0.30%) CentOS
11 3 (0.30%) Windows XP
12 2 (0.20%) Apple iOS
13 1 (0.098%) Mac OS
13 1 (0.098%) VMS
13 1 (0.098%) Windows 8
Processes & Methodologies
1 406 (39.96%) ITIL
2 329 (32.38%) ITSM
3 298 (29.33%) Service Management
4 128 (12.60%) Agile Software Development
5 98 (9.65%) Change Management
5 98 (9.65%) Configuration Management
6 97 (9.55%) Asset Management
7 82 (8.07%) Workflow
8 70 (6.89%) Stakeholder Management
9 66 (6.50%) Service Delivery
10 63 (6.20%) DevOps
11 62 (6.10%) Incident Management
12 59 (5.81%) Project Management
13 56 (5.51%) ITIL V3
14 55 (5.41%) Data Modelling
14 55 (5.41%) Problem Management
15 52 (5.12%) User Acceptance Testing
16 50 (4.92%) Business Analysis
17 39 (3.84%) Release Management
18 38 (3.74%) SDLC
Programming Languages
1 162 (15.94%) JavaScript
2 112 (11.02%) SQL
3 100 (9.84%) PowerShell
4 53 (5.22%) Java
5 48 (4.72%) Python
6 22 (2.17%) Perl
7 18 (1.77%) Ruby
8 11 (1.08%) C#
9 10 (0.98%) C
10 9 (0.89%) PHP
11 8 (0.79%) Bash Shell
12 7 (0.69%) VB.NET
13 5 (0.49%) Korn
14 4 (0.39%) C++
14 4 (0.39%) PL/SQL
14 4 (0.39%) VBScript
15 3 (0.30%) T-SQL
16 2 (0.20%) COBOL
16 2 (0.20%) R
16 2 (0.20%) Shell Script
Qualifications
1 50 (4.92%) Security Cleared
2 42 (4.13%) ITIL Certification
2 42 (4.13%) SC Cleared
3 29 (2.85%) Degree
4 25 (2.46%) Microsoft Certification
5 12 (1.18%) Master's Degree
6 10 (0.98%) MCSE
7 9 (0.89%) MCP
8 8 (0.79%) CISSP
8 8 (0.79%) ITIL Foundation Certificate
8 8 (0.79%) VMware Certified Professional (VCP)
9 7 (0.69%) DV Cleared
9 7 (0.69%) SANS
9 7 (0.69%) SSCP
10 6 (0.59%) BPSS Clearance
11 5 (0.49%) PRINCE2 Practitioner
12 4 (0.39%) ISEB
12 4 (0.39%) MCDST
12 4 (0.39%) MCSA
13 3 (0.30%) ISEB Practitioner
Quality Assurance & Compliance
1 52 (5.12%) SLA
2 15 (1.48%) QA
3 10 (0.98%) Disclosure Scotland
4 6 (0.59%) Data Quality
4 6 (0.59%) PMO
5 4 (0.39%) ISO/IEC 27001
6 3 (0.30%) GPG13
6 3 (0.30%) ISO/IEC 20000
6 3 (0.30%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 3 (0.30%) PCI DSS
7 2 (0.20%) ISO 9001
7 2 (0.20%) Sarbanes-Oxley
8 1 (0.098%) COBIT
8 1 (0.098%) GAMP
8 1 (0.098%) GxP
8 1 (0.098%) HIPAA
8 1 (0.098%) ISO 22301
System Software
1 125 (12.30%) Active Directory
2 25 (2.46%) VMware Infrastructure
3 11 (1.08%) Docker
4 10 (0.98%) vSphere
5 9 (0.89%) XenDesktop
6 8 (0.79%) VMware ESXi
7 7 (0.69%) Hyper-V
8 5 (0.49%) Microsoft App-V
9 4 (0.39%) Microsoft Virtual Server
9 4 (0.39%) Virtual Desktop
9 4 (0.39%) VMware Workstation
10 3 (0.30%) XenApp
11 2 (0.20%) BitLocker
11 2 (0.20%) Gluster
11 2 (0.20%) HDFS
11 2 (0.20%) KVM
11 2 (0.20%) RHEV
11 2 (0.20%) VMware NSX
12 1 (0.098%) Time Sharing Option
12 1 (0.098%) Virtual Machines
Systems Management
1 46 (4.53%) SCCM
2 29 (2.85%) Ansible
3 26 (2.56%) Opscode Chef
4 21 (2.07%) Puppet
5 15 (1.48%) SCOM
5 15 (1.48%) vCenter Server
6 11 (1.08%) ITRS Geneos
7 7 (0.69%) Nessus
7 7 (0.69%) Nexpose
7 7 (0.69%) Nmap
7 7 (0.69%) QRadar
8 6 (0.59%) Aspera SmartTrack
8 6 (0.59%) HP Quality Center
8 6 (0.59%) Kubernetes
9 5 (0.49%) BMC PATROL
10 4 (0.39%) CA Single Sign-On
10 4 (0.39%) Cisco IPCC
10 4 (0.39%) NetBackup
11 3 (0.30%) AirWatch
11 3 (0.30%) Tivoli Storage Manager
Vendors
1 116 (11.42%) Microsoft
2 57 (5.61%) VMware
3 49 (4.82%) Remedy
4 43 (4.23%) HP
5 38 (3.74%) Citrix
6 35 (3.44%) Cisco
7 34 (3.35%) Splunk
8 33 (3.25%) SAP
9 30 (2.95%) Oracle
10 28 (2.76%) Snow
11 23 (2.26%) BMC
12 20 (1.97%) AppDynamics
13 17 (1.67%) CyberArk
13 17 (1.67%) McAfee
14 15 (1.48%) Apple
15 14 (1.38%) CA
15 14 (1.38%) Google
15 14 (1.38%) Salesforce.com
16 13 (1.28%) EMC
16 13 (1.28%) Qualys