Period
to 22 October 2017

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 22 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 250 277 373
Rank change year-on-year +27 +96 +188
Contract jobs citing ServiceNow 1016 990 706
As % of all contract IT jobs advertised in the UK 1.02% 0.94% 0.62%
As % of the Vendors category 2.38% 2.08% 1.43%
Number of daily rates quoted 717 713 420
UK median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +40.63%
10th Percentile £250 £218 £250
90th Percentile £625 £585 £600
UK excluding London median daily rate £425 £360 £440
% change year-on-year +18.06% -18.18% +40.80%
Number of hourly rates quoted 16 35 21
UK median hourly rate £15.50 £20.50 £19.00
Median hourly rate % change year-on-year -24.39% +7.89% +42.94%
10th Percentile £11.25 £11.68 £8.50
90th Percentile £44.80 £59.31 £28.00
UK excluding London median hourly rate £15.00 £20.50 £19.00
% change year-on-year -26.83% +7.89% +40.74%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 42619 47490 49529
As % of all contract IT jobs advertised in the UK 42.90% 45.05% 43.43%
Number of daily rates quoted 26346 29028 29162
UK median daily rate £430 £416 £400
Median daily rate % change year-on-year +3.49% +3.88% -
10th Percentile £243 £239 £225
90th Percentile £620 £588 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 1387 1693 2157
UK median hourly rate £17.50 £17.00 £17.50
Median hourly rate % change year-on-year +2.94% -2.86% +4.67%
10th Percentile £10.50 £10.00 £10.35
90th Percentile £45.17 £45.00 £43.00
UK excluding London median hourly rate £16.84 £16.50 £17.00
% change year-on-year +2.03% -2.94% +3.03%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 22 October 2017.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 22 October 2017.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 963 £475 +5.56% 42
London +47 646 £500 - 28
UK excluding London -27 360 £425 +18.06% 15
South East -11 126 £420 +5.00% 2
North of England -25 68 £425 +34.92% 6
Midlands +59 66 £438 +18.24% 2
West Midlands +47 47 £475 +11.76% 2
North West +19 43 £425 -5.56% 2
Scotland +32 37 £413 +6.45%
South West +28 29 £375 +2.74% 1
East of England -31 28 £425 -2.86% 3
Yorkshire +41 23 £413 -10.81% 4
East Midlands +7 18 £425 +18.06%
Northern Ireland -47 5 £324 +67.23%
North East -33 2 £310 +8.77%
Wales -4 1 £475 -5.00% 1

For the 6 months to 22 October 2017, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ServiceNow.

1 404 (39.76%) ITIL
2 339 (33.37%) ITSM
3 297 (29.23%) Service Management
4 188 (18.50%) Windows
5 175 (17.22%) Finance
6 169 (16.63%) JavaScript
7 152 (14.96%) HTML
8 135 (13.29%) Web Services
9 134 (13.19%) Agile Software Development
10 130 (12.80%) Active Directory
11 123 (12.11%) XML
12 114 (11.22%) Change Management
13 112 (11.02%) CSS
14 111 (10.93%) CMDB
15 106 (10.43%) Asset Management
16 102 (10.04%) SQL
17 97 (9.55%) Microsoft
18 94 (9.25%) Stakeholder Management
19 87 (8.56%) AngularJS
20 82 (8.07%) ITIL V3
21 79 (7.78%) Banking
22 78 (7.68%) PowerShell
23 77 (7.58%) Configuration Management
24 75 (7.38%) Project Management
25 74 (7.28%) Microsoft Office
26 68 (6.69%) Workflow
26 68 (6.69%) DevOps
27 67 (6.59%) Office 365
27 67 (6.59%) Ajax
28 66 (6.50%) Data Modelling

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (4.23%) CMS
2 39 (3.84%) SharePoint
3 34 (3.35%) IIS
4 28 (2.76%) Skype for Business
5 22 (2.17%) MS Exchange
6 18 (1.77%) Confluence
7 12 (1.18%) Blackberry Enterprise Server
8 11 (1.08%) Exchange Server 2010
9 10 (0.98%) Apache
10 8 (0.79%) OpenStack
11 6 (0.59%) BizTalk Server
11 6 (0.59%) nginx
12 5 (0.49%) IBM Notes
13 4 (0.39%) Tomcat
14 3 (0.30%) Exchange Server 2007
14 3 (0.30%) Exchange Server 2013
14 3 (0.30%) JBoss
15 2 (0.20%) Elasticsearch
15 2 (0.20%) MS Project Server
15 2 (0.20%) WebSphere
Applications
1 74 (7.28%) Microsoft Office
2 30 (2.95%) Microsoft Excel
3 14 (1.38%) Microsoft PowerPoint
4 11 (1.08%) Microsoft Project
5 4 (0.39%) MS Visio
6 1 (0.098%) Spreadsheet
Business Applications
1 17 (1.67%) Remedy ITSM
2 12 (1.18%) NetSuite
3 6 (0.59%) Dynamics CRM
4 3 (0.30%) Dynamics GP
4 3 (0.30%) Markit EDM
4 3 (0.30%) thinkFolio
5 2 (0.20%) Salerio
5 2 (0.20%) WebTrends
6 1 (0.098%) assyst
6 1 (0.098%) Dynamics AX
6 1 (0.098%) Maximo
6 1 (0.098%) RMDS
6 1 (0.098%) SAP SM
Cloud Services
1 67 (6.59%) Office 365
2 60 (5.91%) Microsoft Azure
3 51 (5.02%) Amazon AWS
4 39 (3.84%) SaaS
5 28 (2.76%) PaaS
6 27 (2.66%) IaaS
7 13 (1.28%) AWS CloudFormation
8 11 (1.08%) G Suite
8 11 (1.08%) GitHub
9 9 (0.89%) SuccessFactors
10 5 (0.49%) Amazon EC2
10 5 (0.49%) Cloud Computing
11 4 (0.39%) OpenShift
11 4 (0.39%) Serverless
11 4 (0.39%) Yammer
12 3 (0.30%) Amazon ELB
12 3 (0.30%) Amazon S3
12 3 (0.30%) Cortana Intelligence Suite
12 3 (0.30%) Slack
12 3 (0.30%) Trello
Communications & Networking
1 36 (3.54%) LDAP
2 30 (2.95%) TCP/IP
3 27 (2.66%) LAN
3 27 (2.66%) SAN
4 24 (2.36%) VPN
5 21 (2.07%) Firewall
5 21 (2.07%) WAN
6 17 (1.67%) Wi-Fi
7 16 (1.57%) SSL
8 14 (1.38%) Internet
8 14 (1.38%) SNMP
9 13 (1.28%) Skype
9 13 (1.28%) Wireless
10 12 (1.18%) NAS
11 11 (1.08%) DNS
11 11 (1.08%) VoIP
12 10 (0.98%) DHCP
13 9 (0.89%) SMS
14 8 (0.79%) Unified Communications
15 7 (0.69%) VSAN
Database & Business Intelligence
1 33 (3.25%) SQL Server
2 10 (0.98%) Relational Database
3 6 (0.59%) MySQL
3 6 (0.59%) Power BI
4 5 (0.49%) Spotfire
4 5 (0.49%) SQL Server 2008
5 4 (0.39%) BusinessObjects
5 4 (0.39%) DB2
5 4 (0.39%) PostgreSQL
6 3 (0.30%) Amazon RDS
6 3 (0.30%) GIS
6 3 (0.30%) Oracle Database
6 3 (0.30%) Pentaho
6 3 (0.30%) SQL Server Integration Services
6 3 (0.30%) SQL Server Reporting Services
7 2 (0.20%) MongoDB
7 2 (0.20%) NoSQL
7 2 (0.20%) Oracle Database 11g
7 2 (0.20%) Oracle Reports
7 2 (0.20%) SQL Server 2005
Development Applications
1 41 (4.04%) JIRA
2 23 (2.26%) Git (software)
3 18 (1.77%) Jenkins
4 8 (0.79%) Zephyr
5 6 (0.59%) Atlassian Bamboo
5 6 (0.59%) Team Foundation Server
6 5 (0.49%) Visual Studio
7 4 (0.39%) Bitbucket
8 3 (0.30%) Ant
8 3 (0.30%) Artifactory
8 3 (0.30%) Gradle
8 3 (0.30%) Maven
8 3 (0.30%) MSBuild
8 3 (0.30%) TeamCity
8 3 (0.30%) Visual Studio Team System
9 2 (0.20%) Babel
9 2 (0.20%) JMeter
9 2 (0.20%) Oracle Forms
9 2 (0.20%) SoapUI
9 2 (0.20%) webpack
General
1 175 (17.22%) Finance
2 79 (7.78%) Banking
3 54 (5.31%) Telecoms
4 21 (2.07%) Legal
4 21 (2.07%) Manufacturing
5 20 (1.97%) Investment Banking
6 19 (1.87%) Retail
7 14 (1.38%) Electronics
8 13 (1.28%) Pharmaceutical
9 12 (1.18%) Front Office
9 12 (1.18%) Marketing
10 10 (0.98%) Law
11 5 (0.49%) Billing
11 5 (0.49%) Publishing
12 4 (0.39%) Financial Institution
12 4 (0.39%) French Language
13 3 (0.30%) Advertising
13 3 (0.30%) Aerospace
14 2 (0.20%) Games
14 2 (0.20%) Norwegian Language
Job Titles
1 250 (24.61%) Developer
2 247 (24.31%) Analyst
3 218 (21.46%) ServiceNow Developer
4 147 (14.47%) Architect
5 111 (10.93%) Business Analyst
6 90 (8.86%) Consultant
7 73 (7.19%) Administrator
8 59 (5.81%) Service Analyst
9 53 (5.22%) ServiceNow Consultant
10 44 (4.33%) Service Manager
11 43 (4.23%) Lead Developer
12 40 (3.94%) Lead Architect
13 37 (3.64%) IT Analyst
14 35 (3.44%) Service Desk Analyst
15 31 (3.05%) Project Manager
16 30 (2.95%) Desktop Support
17 27 (2.66%) Support Analyst
18 26 (2.56%) Support Engineer
19 21 (2.07%) Cloud Architect
20 20 (1.97%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 152 (14.96%) HTML
2 135 (13.29%) Web Services
3 123 (12.11%) XML
4 112 (11.02%) CSS
5 87 (8.56%) AngularJS
6 67 (6.59%) Ajax
7 65 (6.40%) REST
8 54 (5.31%) SOAP
9 42 (4.13%) .NET
10 32 (3.15%) Twitter Bootstrap
11 20 (1.97%) JSON
12 17 (1.67%) SAML
13 16 (1.57%) XHTML
14 13 (1.28%) XSL
15 11 (1.08%) XML Schema
16 10 (0.98%) Elastic Stack
17 9 (0.89%) jQuery
17 9 (0.89%) Node.js
18 8 (0.79%) SailPoint
19 6 (0.59%) React
Miscellaneous
1 111 (10.93%) CMDB
2 57 (5.61%) Analytical Skills
3 32 (3.15%) Greenfield Project
4 24 (2.36%) Data Centre
5 22 (2.17%) User Experience
6 19 (1.87%) Enterprise Software
7 18 (1.77%) Blackberry
8 16 (1.57%) Management Information System
9 10 (0.98%) Data Structures
10 9 (0.89%) PKI
10 9 (0.89%) Replication
11 8 (0.79%) EMC VNX
12 7 (0.69%) Computer Science
12 7 (0.69%) Cyber Attack
12 7 (0.69%) iPad
12 7 (0.69%) Mainframe
13 5 (0.49%) Clustering
13 5 (0.49%) Hedge funds
13 5 (0.49%) Private Cloud
13 5 (0.49%) Video Conferencing
Operating Systems
1 188 (18.50%) Windows
2 65 (6.40%) Linux
3 62 (6.10%) Unix
4 48 (4.72%) Windows 7
5 46 (4.53%) Windows Server
6 22 (2.17%) Windows 10
7 21 (2.07%) Windows Server 2012
8 11 (1.08%) Windows Server 2008
9 10 (0.98%) Android
9 10 (0.98%) Windows Server 2003
10 8 (0.79%) Red Hat Enterprise Linux
11 6 (0.59%) Solaris
12 5 (0.49%) Apple iOS
13 4 (0.39%) VMS
13 4 (0.39%) Windows XP
14 3 (0.30%) AIX
14 3 (0.30%) CentOS
15 2 (0.20%) Windows 8
15 2 (0.20%) Windows Phone
16 1 (0.098%) Mac OS
Processes & Methodologies
1 404 (39.76%) ITIL
2 339 (33.37%) ITSM
3 297 (29.23%) Service Management
4 134 (13.19%) Agile Software Development
5 114 (11.22%) Change Management
6 106 (10.43%) Asset Management
7 94 (9.25%) Stakeholder Management
8 82 (8.07%) ITIL V3
9 77 (7.58%) Configuration Management
10 75 (7.38%) Project Management
11 68 (6.69%) DevOps
11 68 (6.69%) Workflow
12 66 (6.50%) Data Modelling
13 63 (6.20%) Incident Management
14 57 (5.61%) Business Analysis
15 53 (5.22%) Service Delivery
15 53 (5.22%) User Acceptance Testing
16 51 (5.02%) Problem Management
17 45 (4.43%) SDLC
18 44 (4.33%) Analytics
Programming Languages
1 169 (16.63%) JavaScript
2 102 (10.04%) SQL
3 78 (7.68%) PowerShell
4 53 (5.22%) Python
5 42 (4.13%) Java
6 19 (1.87%) Ruby
7 18 (1.77%) Perl
8 14 (1.38%) C#
9 12 (1.18%) PHP
10 8 (0.79%) Bash Shell
11 7 (0.69%) Shell Script
11 7 (0.69%) VB.NET
12 5 (0.49%) Korn
13 4 (0.39%) C
13 4 (0.39%) VBScript
14 3 (0.30%) ABAP
14 3 (0.30%) T-SQL
15 2 (0.20%) COBOL
15 2 (0.20%) ES6
15 2 (0.20%) R
Qualifications
1 50 (4.92%) Security Cleared
2 49 (4.82%) ITIL Certification
3 40 (3.94%) SC Cleared
4 29 (2.85%) Degree
5 24 (2.36%) Microsoft Certification
6 11 (1.08%) MCP
6 11 (1.08%) MCSE
7 10 (0.98%) MCSA
8 8 (0.79%) CISSP
8 8 (0.79%) ITIL Foundation Certificate
9 7 (0.69%) DV Cleared
9 7 (0.69%) SANS
9 7 (0.69%) SSCP
10 6 (0.59%) MCDST
11 5 (0.49%) BPSS Clearance
11 5 (0.49%) Computer Science Degree
11 5 (0.49%) Master's Degree
12 4 (0.39%) ISEB
13 3 (0.30%) CCNA
13 3 (0.30%) Cisco Certification
Quality Assurance & Compliance
1 40 (3.94%) SLA
2 18 (1.77%) QA
3 7 (0.69%) Disclosure Scotland
3 7 (0.69%) PMO
4 6 (0.59%) Data Quality
5 1 (0.098%) COBIT
5 1 (0.098%) GDPR
5 1 (0.098%) HIPAA
5 1 (0.098%) ISO 22301
5 1 (0.098%) ISO 9001
5 1 (0.098%) ISO/IEC 20000
5 1 (0.098%) ISO/IEC 27001
5 1 (0.098%) Sarbanes-Oxley
System Software
1 130 (12.80%) Active Directory
2 29 (2.85%) VMware Infrastructure
3 11 (1.08%) Docker
3 11 (1.08%) VMware ESXi
4 9 (0.89%) Hyper-V
5 6 (0.59%) Virtual Machines
5 6 (0.59%) VMware Workstation
5 6 (0.59%) XenApp
6 5 (0.49%) XenDesktop
7 4 (0.39%) Microsoft Virtual Server
8 3 (0.30%) Gluster
8 3 (0.30%) Microsoft App-V
8 3 (0.30%) Virtual Desktop
8 3 (0.30%) Virtual Servers
8 3 (0.30%) vSphere
9 2 (0.20%) KVM
9 2 (0.20%) RHEV
9 2 (0.20%) VMware NSX
10 1 (0.098%) Time Sharing Option
10 1 (0.098%) VMware Server
Systems Management
1 42 (4.13%) SCCM
2 29 (2.85%) Ansible
3 24 (2.36%) Opscode Chef
4 16 (1.57%) Puppet
5 13 (1.28%) ITRS Geneos
6 10 (0.98%) AirWatch
6 10 (0.98%) SCOM
7 9 (0.89%) vCenter Server
8 7 (0.69%) Kubernetes
8 7 (0.69%) Nessus
8 7 (0.69%) Nexpose
8 7 (0.69%) Nmap
8 7 (0.69%) QRadar
9 6 (0.59%) Aspera SmartTrack
10 5 (0.49%) BMC PATROL
10 5 (0.49%) HP Quality Center
11 4 (0.39%) CA Single Sign-On
11 4 (0.39%) NetBackup
12 3 (0.30%) Salt
12 3 (0.30%) Tivoli Storage Manager
Vendors
1 97 (9.55%) Microsoft
2 45 (4.43%) Remedy
3 41 (4.04%) VMware
4 40 (3.94%) Citrix
5 36 (3.54%) Splunk
6 34 (3.35%) HP
7 33 (3.25%) SAP
7 33 (3.25%) Snow
8 30 (2.95%) Cisco
8 30 (2.95%) Oracle
9 21 (2.07%) Apple
10 20 (1.97%) BMC
11 18 (1.77%) AppDynamics
12 14 (1.38%) Google
13 13 (1.28%) McAfee
13 13 (1.28%) Salesforce.com
14 11 (1.08%) EMC
15 10 (0.98%) Qualys
16 9 (0.89%) IBM
16 9 (0.89%) Tableau