Period
to 28 October 2021

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 172 226 218
Rank change year-on-year +54 -8 +41
Contract jobs citing ServiceNow 1,366 386 1,119
As % of all contract jobs advertised in the UK 1.60% 1.18% 1.32%
As % of the Vendors category 3.98% 2.70% 3.10%
Number of daily rates quoted 892 255 763
10th Percentile £180 £180 £171
25th Percentile £352 £360 £355
Median daily rate (50th Percentile) £450 £450 £475
Median % change year-on-year - -5.26% +1.06%
75th Percentile £541 £538 £556
90th Percentile £625 £638 £588
UK excluding London median daily rate £430 £435 £425
% change year-on-year -1.15% +2.35% -5.13%
Number of hourly rates quoted 76 6 48
10th Percentile £11.17 £11.59 £14.53
25th Percentile £13.25 £12.50 £17.50
Median hourly rate £14.75 £17.00 £17.75
Median % change year-on-year -13.24% -4.23% +1.43%
75th Percentile £17.75 £35.00 £22.93
90th Percentile £25.50 £53.00 £25.00
UK excluding London median hourly rate £14.00 £17.00 £17.50
% change year-on-year -17.68% -2.86% -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 34,290 14,318 36,061
As % of all contract IT jobs advertised in the UK 40.13% 43.90% 42.65%
Number of daily rates quoted 22,306 9,244 23,054
10th Percentile £275 £258 £236
25th Percentile £400 £363 £356
Median daily rate (50th Percentile) £500 £475 £450
Median % change year-on-year +5.26% +5.56% -
75th Percentile £600 £575 £550
90th Percentile £700 £663 £638
UK excluding London median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +1.19%
Number of hourly rates quoted 958 428 1,365
10th Percentile £11.77 £11.40 £11.17
25th Percentile £14.00 £14.25 £14.00
Median hourly rate £19.50 £22.50 £19.00
Median % change year-on-year -13.33% +18.42% +11.76%
75th Percentile £43.75 £45.00 £41.75
90th Percentile £63.00 £55.00 £50.15
UK excluding London median hourly rate £18.00 £20.00 £17.50
% change year-on-year -10.00% +14.29% +6.06%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 28 October 2021.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 28 October 2021.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 28 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 1,100 £463 -2.63% 212
UK excluding London +44 564 £430 -1.15% 115
London +34 535 £475 - 104
Work from Home +6 412 £495 +10.00% 41
North of England +36 162 £440 +3.53% 27
South East -18 128 £380 -14.37% 28
Midlands -11 117 £446 +23.10% 22
North West +34 106 £448 +5.29% 18
West Midlands +3 90 £475 +136.32% 16
Scotland -39 51 £420 +3.64% 5
East of England -15 49 £513 +1.74% 20
South West -26 45 £416 -13.42% 11
Yorkshire -16 40 £438 +1.16% 7
East Midlands -44 26 £325 -27.78% 6
North East +8 15 £475 +5.56% 2
Wales -13 14 £300 +66.67% 2

For the 6 months to 28 October 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 455 (33.31%) ITIL
2 370 (27.09%) ITSM
3 331 (24.23%) Social Skills
4 285 (20.86%) Windows
5 281 (20.57%) Agile Software Development
6 274 (20.06%) Microsoft
6 274 (20.06%) Service Management
7 229 (16.76%) Finance
8 223 (16.33%) Active Directory
9 222 (16.25%) Microsoft 365
10 179 (13.10%) Problem-Solving
11 163 (11.93%) Windows 10
12 157 (11.49%) JIRA
13 150 (10.98%) Migration
14 145 (10.61%) Azure
15 143 (10.47%) Analytical Skills
16 134 (9.81%) CMDB
17 132 (9.66%) Public Sector
18 131 (9.59%) Asset Management
19 122 (8.93%) Security Cleared
20 120 (8.78%) Microsoft Office
21 119 (8.71%) Project Management
22 116 (8.49%) Configuration Management
23 113 (8.27%) DevOps
24 105 (7.69%) Incident Management
24 105 (7.69%) Scrum
25 104 (7.61%) SCCM
26 103 (7.54%) SQL
27 100 (7.32%) ITIL Certification
28 98 (7.17%) JavaScript

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (6.15%) Confluence
2 72 (5.27%) SharePoint
3 25 (1.83%) IIS
4 17 (1.24%) CMS
5 16 (1.17%) Apache
6 15 (1.10%) MS Exchange
7 12 (0.88%) WebSphere
8 10 (0.73%) Skype for Business
9 9 (0.66%) Tomcat
10 8 (0.59%) OpenStack
10 8 (0.59%) SAS
11 6 (0.44%) Elasticsearch
12 5 (0.37%) WebLogic
13 4 (0.29%) nginx
14 3 (0.22%) Apache Airflow
14 3 (0.22%) Apache Spark
15 2 (0.15%) Camunda
15 2 (0.15%) Cloud Foundry
15 2 (0.15%) Office Communications Server
15 2 (0.15%) Red Hat Fuse
Applications
1 120 (8.78%) Microsoft Office
2 81 (5.93%) Microsoft Excel
3 48 (3.51%) Microsoft PowerPoint
4 22 (1.61%) MS Visio
5 20 (1.46%) Microsoft Project
6 14 (1.02%) Spreadsheet
7 7 (0.51%) Chatbot
8 1 (0.073%) Acrobat
8 1 (0.073%) Photoshop
Business Applications
1 29 (2.12%) Remedy ITSM
2 13 (0.95%) assyst
3 3 (0.22%) SAP EWM
3 3 (0.22%) SAP S/4HANA
4 2 (0.15%) Dynamics CRM
4 2 (0.15%) SAP Oil and Gas
4 2 (0.15%) Summit
5 1 (0.073%) BPCS
5 1 (0.073%) Dynamics NAV
5 1 (0.073%) MFGPRO
5 1 (0.073%) Oracle Assets
5 1 (0.073%) Oracle Cash Management
5 1 (0.073%) Oracle EBS
5 1 (0.073%) Oracle ERP
5 1 (0.073%) Oracle Financials
5 1 (0.073%) Oracle General Ledger
5 1 (0.073%) Oracle iProcurement
5 1 (0.073%) Oracle Payables
5 1 (0.073%) Oracle Receivables
5 1 (0.073%) SAP HCM
Cloud Services
1 222 (16.25%) Microsoft 365
2 145 (10.61%) Azure
3 94 (6.88%) AWS
4 65 (4.76%) SaaS
5 49 (3.59%) PaaS
6 42 (3.07%) Power Platform
7 36 (2.64%) IaaS
8 31 (2.27%) OneDrive
9 18 (1.32%) GCP
10 17 (1.24%) Azure Active Directory
11 16 (1.17%) GitHub
12 14 (1.02%) Mimecast
13 12 (0.88%) Cloud Computing
14 9 (0.66%) Slack
15 8 (0.59%) Azure Sentinel
16 6 (0.44%) Apigee
16 6 (0.44%) Azure Logic Apps
16 6 (0.44%) Google Workspace
16 6 (0.44%) PowerApps
17 5 (0.37%) Lucidchart
Communications & Networking
1 64 (4.69%) VPN
2 61 (4.47%) Firewall
3 54 (3.95%) DNS
4 51 (3.73%) TCP/IP
5 35 (2.56%) Wi-Fi
6 32 (2.34%) DHCP
7 27 (1.98%) LAN
8 21 (1.54%) WAN
9 19 (1.39%) Wireless
10 16 (1.17%) HTTP
10 16 (1.17%) Skype
11 14 (1.02%) SSL
12 13 (0.95%) Kerberos
13 10 (0.73%) Internet
13 10 (0.73%) SMTP
13 10 (0.73%) VoIP
14 9 (0.66%) FTP
14 9 (0.66%) Remote Desktop
15 8 (0.59%) SNMP
15 8 (0.59%) WebEx
Database & Business Intelligence
1 38 (2.78%) Power BI
2 24 (1.76%) SQL Server
3 17 (1.24%) Pentaho
4 16 (1.17%) Big Data
5 15 (1.10%) MySQL
5 15 (1.10%) Tableau
6 9 (0.66%) Data Warehouse
7 8 (0.59%) SQL Server 2008
8 7 (0.51%) MongoDB
8 7 (0.51%) Relational Database
8 7 (0.51%) SQL Server Integration Services
9 6 (0.44%) DTS
9 6 (0.44%) Oracle Database
9 6 (0.44%) PostgreSQL
10 5 (0.37%) Hadoop
11 4 (0.29%) RDBMS
12 3 (0.22%) Amazon DynamoDB
12 3 (0.22%) Amazon RDS
12 3 (0.22%) Amazon Redshift
12 3 (0.22%) NoSQL
Development Applications
1 157 (11.49%) JIRA
2 34 (2.49%) GitLab
3 26 (1.90%) Bitbucket
4 20 (1.46%) Jenkins
5 18 (1.32%) Git (software)
6 11 (0.81%) TeamCity
7 10 (0.73%) Team Foundation Server
8 9 (0.66%) Artifactory
9 8 (0.59%) Cucumber
9 8 (0.59%) Sonatype Nexus
9 8 (0.59%) Visual Studio
10 7 (0.51%) Maven
10 7 (0.51%) SonarQube
11 6 (0.44%) Subversion
11 6 (0.44%) Visual Studio Team System
12 5 (0.37%) Serena SBM
13 4 (0.29%) Atlassian Bamboo
14 3 (0.22%) Octopus Deploy
14 3 (0.22%) ScriptRunner
14 3 (0.22%) SoapUI
General
1 331 (24.23%) Social Skills
2 229 (16.76%) Finance
3 143 (10.47%) Analytical Skills
4 132 (9.66%) Public Sector
5 72 (5.27%) Banking
6 50 (3.66%) Retail
7 41 (3.00%) Telecoms
8 35 (2.56%) Presentation Skills
9 30 (2.20%) Legal
10 22 (1.61%) Organisational Skills
11 17 (1.24%) Marketing
12 16 (1.17%) Manufacturing
13 15 (1.10%) Law
14 13 (0.95%) Influencing Skills
15 10 (0.73%) Documentation Skills
15 10 (0.73%) Electronics
15 10 (0.73%) Inclusion and Diversity
15 10 (0.73%) Investment Banking
16 8 (0.59%) Automotive
17 7 (0.51%) Financial Institution
Job Titles
1 286 (20.94%) Analyst
2 174 (12.74%) Developer
3 141 (10.32%) ServiceNow Developer
4 123 (9.00%) Architect
5 122 (8.93%) Service Analyst
6 97 (7.10%) Service Desk Analyst
7 93 (6.81%) Support Engineer
8 85 (6.22%) Consultant
9 76 (5.56%) Project Manager
10 49 (3.59%) Business Analyst
11 45 (3.29%) Service Manager
12 44 (3.22%) ServiceNow Consultant
13 38 (2.78%) Solutions Architect
14 36 (2.64%) Administrator
15 33 (2.42%) Desktop Support
16 32 (2.34%) Desktop Engineer
17 31 (2.27%) IT Analyst
17 31 (2.27%) Support Analyst
18 30 (2.20%) 1st Line Support
18 30 (2.20%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 89 (6.52%) REST
2 83 (6.08%) Web Services
3 66 (4.83%) HTML
4 63 (4.61%) SOAP
5 53 (3.88%) CSS
6 50 (3.66%) XML
7 46 (3.37%) AngularJS
8 44 (3.22%) LDAP
9 31 (2.27%) Ajax
10 22 (1.61%) .NET
10 22 (1.61%) XMPP
11 20 (1.46%) JSON
12 13 (0.95%) OAuth
12 13 (0.95%) Twitter Bootstrap
13 10 (0.73%) Node.js
13 10 (0.73%) OpenID
13 10 (0.73%) SAML
13 10 (0.73%) WebSphere MQ
14 9 (0.66%) Kafka
14 9 (0.66%) SailPoint
Miscellaneous
1 134 (9.81%) CMDB
2 41 (3.00%) Management Information System
3 38 (2.78%) Data Centre
3 38 (2.78%) Self-Motivation
4 24 (1.76%) User Experience
5 22 (1.61%) BYOD
6 19 (1.39%) Virtual Team
7 17 (1.24%) Public Cloud
8 16 (1.17%) Video Conferencing
9 14 (1.02%) Legacy Systems
10 13 (0.95%) Clustering
10 13 (0.95%) Greenfield Project
10 13 (0.95%) Smartphone
11 12 (0.88%) Data Protection Act
11 12 (0.88%) Enterprise Software
12 11 (0.81%) Cloud Native
12 11 (0.81%) EPoS
12 11 (0.81%) PMI
12 11 (0.81%) Wiki
13 10 (0.73%) Blackberry
Operating Systems
1 285 (20.86%) Windows
2 163 (11.93%) Windows 10
3 93 (6.81%) Linux
4 90 (6.59%) Windows 7
5 62 (4.54%) Windows Server
6 49 (3.59%) Unix
7 24 (1.76%) Android
8 18 (1.32%) Apple iOS
9 16 (1.17%) Mac OS
9 16 (1.17%) Red Hat Enterprise Linux
10 12 (0.88%) Windows Server 2019
11 10 (0.73%) Windows Server 2008
11 10 (0.73%) Windows Server 2016
12 9 (0.66%) Windows Server 2012
13 7 (0.51%) Windows XP
14 6 (0.44%) Ubuntu
15 5 (0.37%) Solaris
16 4 (0.29%) CentOS
16 4 (0.29%) Mac OS X
17 3 (0.22%) SUSE
Processes & Methodologies
1 455 (33.31%) ITIL
2 370 (27.09%) ITSM
3 281 (20.57%) Agile Software Development
4 274 (20.06%) Service Management
5 179 (13.10%) Problem-Solving
6 150 (10.98%) Migration
7 131 (9.59%) Asset Management
8 119 (8.71%) Project Management
9 116 (8.49%) Configuration Management
10 113 (8.27%) DevOps
11 105 (7.69%) Incident Management
11 105 (7.69%) Scrum
12 98 (7.17%) Change Management
13 93 (6.81%) Stakeholder Management
14 91 (6.66%) Service Delivery
15 85 (6.22%) Workflow
16 68 (4.98%) Continuous Improvement
17 63 (4.61%) Problem Management
18 59 (4.32%) Requirements Gathering
19 57 (4.17%) Analytics
Programming Languages
1 103 (7.54%) SQL
2 98 (7.17%) JavaScript
2 98 (7.17%) PowerShell
3 73 (5.34%) Java
4 55 (4.03%) Python
5 21 (1.54%) Shell Script
6 18 (1.32%) Bash Shell
7 14 (1.02%) C#
7 14 (1.02%) Perl
8 11 (0.81%) C
9 8 (0.59%) T-SQL
10 6 (0.44%) VB.NET
11 5 (0.37%) PL/SQL
11 5 (0.37%) VBScript
12 3 (0.22%) R
12 3 (0.22%) Ruby
12 3 (0.22%) VB
12 3 (0.22%) VBA
13 2 (0.15%) Go
13 2 (0.15%) Scala
Qualifications
1 122 (8.93%) Security Cleared
2 100 (7.32%) ITIL Certification
3 98 (7.17%) SC Cleared
4 84 (6.15%) Degree
5 49 (3.59%) Microsoft Certification
6 23 (1.68%) A+ Certification
7 22 (1.61%) MCSA
8 20 (1.46%) BPSS Clearance
9 18 (1.32%) MCP
10 16 (1.17%) MCSE
11 15 (1.10%) PMI Certification
12 11 (0.81%) PRINCE2 Practitioner
13 10 (0.73%) CISSP
13 10 (0.73%) Master's Degree
14 9 (0.66%) DV Cleared
14 9 (0.66%) ITIL Foundation Certificate
14 9 (0.66%) PMP
15 8 (0.59%) Computer Science Degree
16 6 (0.44%) CISA
16 6 (0.44%) Cisco Certification
Quality Assurance & Compliance
1 93 (6.81%) SLA
2 33 (2.42%) QA
3 30 (2.20%) PMO
4 20 (1.46%) Data Quality
5 15 (1.10%) GDPR
6 9 (0.66%) GRC
6 9 (0.66%) Sarbanes-Oxley
7 8 (0.59%) Accessibility
7 8 (0.59%) COBIT
7 8 (0.59%) ISO/IEC 27001
8 5 (0.37%) Cyber Essentials
8 5 (0.37%) NIST
9 4 (0.29%) Disclosure Scotland
9 4 (0.29%) ISO/IEC 20000
9 4 (0.29%) P3O
9 4 (0.29%) PMBOK
10 3 (0.22%) PCI DSS
11 2 (0.15%) Cyber Essentials PLUS
12 1 (0.073%) NCSC
12 1 (0.073%) SOC 2
System Software
1 223 (16.33%) Active Directory
2 43 (3.15%) VMware Infrastructure
3 20 (1.46%) vSphere
4 17 (1.24%) Virtual Servers
5 15 (1.10%) VMware ESXi
6 12 (0.88%) Virtual Desktop
7 10 (0.73%) Virtual Machines
8 7 (0.51%) Microsoft Virtual Server
9 6 (0.44%) Docker
10 5 (0.37%) KVM
10 5 (0.37%) VMware NSX
11 4 (0.29%) BitLocker
11 4 (0.29%) Citrix Hypervisor
11 4 (0.29%) Hyper-V
11 4 (0.29%) vCloud
12 3 (0.22%) XenDesktop
13 2 (0.15%) DFS Replication
13 2 (0.15%) Veritas File System
13 2 (0.15%) Veritas Volume Manager
13 2 (0.15%) XenApp
Systems Management
1 104 (7.61%) SCCM
2 57 (4.17%) Microsoft Intune
3 32 (2.34%) Ansible
4 26 (1.90%) AirWatch
5 23 (1.68%) Tivoli
6 17 (1.24%) Puppet
7 15 (1.10%) Single Sign-On
8 11 (0.81%) Jamf Pro
8 11 (0.81%) vRealize Orchestrator
9 10 (0.73%) Netcool
9 10 (0.73%) Opscode Chef
9 10 (0.73%) Terraform
10 9 (0.66%) vRealize
11 8 (0.59%) Kubernetes
12 7 (0.51%) Control-M
12 7 (0.51%) Grafana
12 7 (0.51%) Nessus
13 6 (0.44%) Netcool/OMNIbus
13 6 (0.44%) Norton AntiVirus
13 6 (0.44%) SCOM
Vendors
1 274 (20.06%) Microsoft
2 73 (5.34%) Citrix
3 68 (4.98%) Cisco
4 66 (4.83%) VMware
5 63 (4.61%) BMC
6 56 (4.10%) Oracle
7 50 (3.66%) IBM
8 48 (3.51%) Remedy
9 44 (3.22%) SAP
9 44 (3.22%) Snow
10 36 (2.64%) HP
11 35 (2.56%) Splunk
12 34 (2.49%) Apple
13 28 (2.05%) Cloudera
14 26 (1.90%) Atlassian
15 21 (1.54%) Dell
16 20 (1.46%) CyberArk
17 18 (1.32%) Talend
18 17 (1.24%) Red Hat
19 16 (1.17%) Salesforce.com