Period
to 25 July 2021

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 25 July 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
25 Jul 2021
Same period 2020 Same period 2019
Rank 174 218 235
Rank change year-on-year +44 +17 +8
Contract jobs citing ServiceNow 1,083 455 1,126
As % of all contract jobs advertised in the UK 1.53% 1.21% 1.23%
As % of the Vendors category 3.70% 2.81% 2.92%
Number of daily rates quoted 706 315 783
10th Percentile £211 £135 £166
25th Percentile £375 £300 £363
Median daily rate (50th Percentile) £475 £450 £490
Median % change year-on-year +5.56% -8.16% +3.16%
75th Percentile £540 £538 £575
90th Percentile £638 £590 £625
UK excluding London median daily rate £450 £400 £425
% change year-on-year +12.50% -5.88% -5.56%
Number of hourly rates quoted 46 19 41
10th Percentile £11.17 £13.58 £13.25
25th Percentile £13.25 £15.00 £14.50
Median hourly rate £15.43 £18.00 £17.50
Median % change year-on-year -14.28% +2.86% +1.45%
75th Percentile £19.85 £25.25 £20.54
90th Percentile £31.06 £50.90 £23.75
UK excluding London median hourly rate £13.50 £17.00 £17.38
% change year-on-year -20.59% -2.16% +8.59%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 29,254 16,190 38,606
As % of all contract IT jobs advertised in the UK 41.34% 43.15% 42.02%
Number of daily rates quoted 18,777 10,301 24,340
10th Percentile £298 £255 £250
25th Percentile £400 £363 £363
Median daily rate (50th Percentile) £500 £475 £455
Median % change year-on-year +5.26% +4.40% +1.11%
75th Percentile £588 £575 £563
90th Percentile £688 £675 £638
UK excluding London median daily rate £450 £450 £425
% change year-on-year - +5.88% +2.41%
Number of hourly rates quoted 824 562 1,343
10th Percentile £11.25 £11.76 £11.00
25th Percentile £13.49 £14.28 £13.28
Median hourly rate £19.10 £20.00 £18.70
Median % change year-on-year -4.50% +6.95% +6.86%
75th Percentile £42.04 £35.94 £38.75
90th Percentile £56.25 £50.00 £50.00
UK excluding London median hourly rate £18.00 £18.99 £17.50
% change year-on-year -5.21% +8.51% +6.06%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 25 July 2021.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 25 July 2021.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 25 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 840 £475 +5.56% 208
UK excluding London +42 451 £450 +12.50% 127
London -5 389 £500 - 90
Work from Home -45 362 £498 -1.97% 46
North of England +49 113 £500 +21.21% 30
South East -42 97 £432 +7.88% 21
Midlands +18 85 £450 +89.47% 37
North West +26 74 £505 +26.25% 19
West Midlands +11 62 £483 +138.27% 29
Scotland -8 59 £420 -1.18% 11
South West +25 54 £400 -7.30% 11
East of England -10 38 £525 +7.69% 15
Yorkshire +10 37 £438 -10.26% 9
East Midlands +2 23 £325 +20.37% 8
Wales -6 5 £225 - 1
North East -4 2 £513 +41.38% 2
Northern Ireland -2 1 £375 +15.38% 1

For the 6 months to 25 July 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 364 (33.61%) ITIL
2 282 (26.04%) ITSM
3 226 (20.87%) Social Skills
4 216 (19.94%) Agile Software Development
5 192 (17.73%) Service Management
6 173 (15.97%) Windows
7 166 (15.33%) Microsoft
8 154 (14.22%) Finance
9 146 (13.48%) Active Directory
10 145 (13.39%) JIRA
10 145 (13.39%) Microsoft 365
11 143 (13.20%) Azure
12 134 (12.37%) Problem-Solving
13 131 (12.10%) AWS
14 130 (12.00%) CMDB
15 126 (11.63%) Configuration Management
16 120 (11.08%) Migration
17 109 (10.06%) Security Cleared
18 105 (9.70%) Change Management
19 103 (9.51%) Windows 10
20 95 (8.77%) JavaScript
20 95 (8.77%) SC Cleared
21 90 (8.31%) Public Sector
22 88 (8.13%) Project Management
23 85 (7.85%) Microsoft Office
24 84 (7.76%) Asset Management
25 81 (7.48%) PowerShell
26 78 (7.20%) SQL
27 77 (7.11%) Java
27 77 (7.11%) Scrum

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (5.72%) Confluence
2 45 (4.16%) SharePoint
3 33 (3.05%) CMS
4 27 (2.49%) Apache
4 27 (2.49%) IIS
5 20 (1.85%) Elasticsearch
6 15 (1.39%) Apache Airflow
7 9 (0.83%) Tomcat
7 9 (0.83%) WebSphere
8 7 (0.65%) MS Exchange
9 6 (0.55%) nginx
10 5 (0.46%) SAS
10 5 (0.46%) Skype for Business
10 5 (0.46%) WebLogic
11 3 (0.28%) OpenStack
12 2 (0.18%) Exchange Server 2007
12 2 (0.18%) Exchange Server 2010
12 2 (0.18%) JBoss
12 2 (0.18%) Red Hat Fuse
12 2 (0.18%) SharePoint 2010
Applications
1 85 (7.85%) Microsoft Office
2 43 (3.97%) Microsoft Excel
3 33 (3.05%) Microsoft PowerPoint
4 22 (2.03%) Microsoft Project
5 19 (1.75%) MS Visio
6 2 (0.18%) Spreadsheet
7 1 (0.092%) Snagit
Business Applications
1 13 (1.20%) Remedy ITSM
2 5 (0.46%) SAP S/4HANA
3 4 (0.37%) Dynamics CRM
4 3 (0.28%) assyst
4 3 (0.28%) Cloudability
5 2 (0.18%) Oracle ERP
5 2 (0.18%) SAP HCM
5 2 (0.18%) Workday HCM
6 1 (0.092%) BPCS
6 1 (0.092%) Oracle EBS
6 1 (0.092%) Oracle iProcurement
6 1 (0.092%) SAP MDG
6 1 (0.092%) SAP MDM
Cloud Services
1 145 (13.39%) Microsoft 365
2 143 (13.20%) Azure
3 131 (12.10%) AWS
4 48 (4.43%) PaaS
5 36 (3.32%) SaaS
6 33 (3.05%) Power Platform
7 30 (2.77%) GCP
7 30 (2.77%) IaaS
8 22 (2.03%) Slack
9 18 (1.66%) SuccessFactors
10 17 (1.57%) OneDrive
11 15 (1.39%) Amazon S3
11 15 (1.39%) Amazon SQS
11 15 (1.39%) AWS Step Functions
12 13 (1.20%) Azure Active Directory
13 12 (1.11%) GitHub
14 7 (0.65%) Cloud Computing
15 6 (0.55%) Azure Logic Apps
15 6 (0.55%) Azure Service Bus
16 5 (0.46%) Miro
Communications & Networking
1 48 (4.43%) DNS
2 46 (4.25%) Firewall
3 33 (3.05%) VPN
4 29 (2.68%) TCP/IP
5 26 (2.40%) DHCP
6 20 (1.85%) HTTP
7 19 (1.75%) SMTP
8 18 (1.66%) LAN
9 17 (1.57%) Wi-Fi
10 16 (1.48%) FTP
11 15 (1.39%) SSL
11 15 (1.39%) WAN
12 13 (1.20%) Wireless
13 10 (0.92%) Kerberos
14 9 (0.83%) VoIP
15 8 (0.74%) Internet
15 8 (0.74%) SSH
16 7 (0.65%) NetScaler
16 7 (0.65%) Network Security
16 7 (0.65%) Remote Desktop
Database & Business Intelligence
1 32 (2.95%) SQL Server
2 31 (2.86%) Power BI
3 20 (1.85%) Big Data
3 20 (1.85%) MySQL
4 18 (1.66%) PostgreSQL
5 15 (1.39%) Amazon DynamoDB
5 15 (1.39%) Amazon RDS
5 15 (1.39%) Amazon Redshift
6 14 (1.29%) Data Warehouse
7 13 (1.20%) Relational Database
8 10 (0.92%) Pentaho
9 9 (0.83%) Tableau
10 7 (0.65%) SQL Server 2008
11 6 (0.55%) Hadoop
12 5 (0.46%) MongoDB
13 4 (0.37%) DTS
13 4 (0.37%) NoSQL
13 4 (0.37%) Oracle Database
13 4 (0.37%) Qlik Sense
13 4 (0.37%) SQL Server Integration Services
Development Applications
1 145 (13.39%) JIRA
2 33 (3.05%) GitLab
3 20 (1.85%) SonarQube
4 18 (1.66%) Jenkins
5 17 (1.57%) Sonatype Nexus
6 16 (1.48%) Artifactory
6 16 (1.48%) Bitbucket
7 9 (0.83%) Git (software)
7 9 (0.83%) TeamCity
8 8 (0.74%) Maven
9 7 (0.65%) Team Foundation Server
10 6 (0.55%) Atlassian Bamboo
10 6 (0.55%) Cucumber
10 6 (0.55%) Serena SBM
10 6 (0.55%) Subversion
11 4 (0.37%) ERwin
11 4 (0.37%) Octopus Deploy
11 4 (0.37%) Visual Studio
11 4 (0.37%) Visual Studio Team System
12 2 (0.18%) Selenium
General
1 226 (20.87%) Social Skills
2 154 (14.22%) Finance
3 90 (8.31%) Public Sector
4 68 (6.28%) Analytical Skills
5 49 (4.52%) Banking
6 31 (2.86%) Presentation Skills
6 31 (2.86%) Retail
6 31 (2.86%) Telecoms
7 23 (2.12%) Legal
8 17 (1.57%) Influencing Skills
9 12 (1.11%) Documentation Skills
10 11 (1.02%) Law
11 10 (0.92%) Marketing
11 10 (0.92%) Organisational Skills
12 9 (0.83%) Manufacturing
13 7 (0.65%) Pharmaceutical
13 7 (0.65%) Public Speaking
14 6 (0.55%) Electronics
14 6 (0.55%) Investment Banking
15 5 (0.46%) Billing
Job Titles
1 202 (18.65%) Analyst
2 158 (14.59%) Developer
3 137 (12.65%) ServiceNow Developer
4 129 (11.91%) Architect
5 80 (7.39%) Consultant
6 72 (6.65%) Service Analyst
7 55 (5.08%) Service Desk Analyst
8 50 (4.62%) Business Analyst
9 49 (4.52%) Project Manager
10 41 (3.79%) Support Engineer
11 39 (3.60%) ServiceNow Consultant
12 32 (2.95%) Administrator
13 31 (2.86%) Service Manager
14 27 (2.49%) Solutions Architect
15 25 (2.31%) Technical Architect
16 23 (2.12%) Desktop Engineer
16 23 (2.12%) Desktop Support
16 23 (2.12%) Infrastructure Engineer
17 20 (1.85%) Support Analyst
18 18 (1.66%) IT Analyst
Libraries, Frameworks & Software Standards
1 74 (6.83%) HTML
2 72 (6.65%) Web Services
3 68 (6.28%) LDAP
3 68 (6.28%) REST
4 60 (5.54%) CSS
4 60 (5.54%) XML
5 52 (4.80%) AngularJS
6 42 (3.88%) SOAP
7 34 (3.14%) Ajax
8 29 (2.68%) .NET
9 22 (2.03%) JSON
10 20 (1.85%) Swagger
11 15 (1.39%) ActiveMQ
11 15 (1.39%) Apache Beam
11 15 (1.39%) Twitter Bootstrap
12 12 (1.11%) SailPoint
13 11 (1.02%) Kafka
13 11 (1.02%) XMPP
14 10 (0.92%) SAML
15 9 (0.83%) Middleware
Miscellaneous
1 130 (12.00%) CMDB
2 43 (3.97%) Self-Motivation
3 33 (3.05%) User Experience
4 26 (2.40%) Management Information System
5 25 (2.31%) Data Centre
6 19 (1.75%) Cloud Native
6 19 (1.75%) Public Cloud
7 18 (1.66%) Enterprise Software
8 15 (1.39%) BYOD
9 12 (1.11%) Greenfield Project
9 12 (1.11%) Virtual Team
10 11 (1.02%) Legacy Systems
10 11 (1.02%) Replication
11 10 (0.92%) NHS
12 9 (0.83%) Data Protection Act
13 8 (0.74%) Clustering
13 8 (0.74%) iPhone
13 8 (0.74%) Smartphone
13 8 (0.74%) Wiki
14 6 (0.55%) Blackberry
Operating Systems
1 173 (15.97%) Windows
2 103 (9.51%) Windows 10
3 72 (6.65%) Linux
4 47 (4.34%) Windows 7
5 37 (3.42%) Unix
6 35 (3.23%) Windows Server
7 16 (1.48%) Red Hat Enterprise Linux
8 13 (1.20%) Android
9 10 (0.92%) Apple iOS
10 7 (0.65%) Ubuntu
11 6 (0.55%) CentOS
11 6 (0.55%) Windows Server 2019
12 5 (0.46%) Mac OS
12 5 (0.46%) Solaris
13 4 (0.37%) SUSE
13 4 (0.37%) Windows XP
14 3 (0.28%) Windows Server 2008
14 3 (0.28%) Windows Server 2012
14 3 (0.28%) Windows Server 2016
15 2 (0.18%) Oracle Linux
Processes & Methodologies
1 364 (33.61%) ITIL
2 282 (26.04%) ITSM
3 216 (19.94%) Agile Software Development
4 192 (17.73%) Service Management
5 134 (12.37%) Problem-Solving
6 126 (11.63%) Configuration Management
7 120 (11.08%) Migration
8 105 (9.70%) Change Management
9 88 (8.13%) Project Management
10 84 (7.76%) Asset Management
11 77 (7.11%) Scrum
12 75 (6.93%) Workflow
13 74 (6.83%) DevOps
13 74 (6.83%) Incident Management
14 72 (6.65%) Stakeholder Management
15 63 (5.82%) Service Delivery
16 60 (5.54%) Analytics
17 49 (4.52%) Data Modelling
18 45 (4.16%) Problem Management
19 44 (4.06%) Continuous Improvement
Programming Languages
1 95 (8.77%) JavaScript
2 81 (7.48%) PowerShell
3 78 (7.20%) SQL
4 77 (7.11%) Java
5 73 (6.74%) Python
6 21 (1.94%) Bash Shell
7 15 (1.39%) Perl
8 13 (1.20%) C#
9 12 (1.11%) C
10 9 (0.83%) Shell Script
11 6 (0.55%) R
11 6 (0.55%) T-SQL
12 5 (0.46%) Ruby
12 5 (0.46%) VB.NET
12 5 (0.46%) VBScript
13 4 (0.37%) VBA
14 3 (0.28%) C++
15 2 (0.18%) PL/SQL
16 1 (0.092%) Go
16 1 (0.092%) VB
Qualifications
1 109 (10.06%) Security Cleared
2 95 (8.77%) SC Cleared
3 73 (6.74%) ITIL Certification
4 57 (5.26%) Degree
5 35 (3.23%) Microsoft Certification
6 16 (1.48%) A+ Certification
6 16 (1.48%) MCP
6 16 (1.48%) MCSA
7 15 (1.39%) BPSS Clearance
8 12 (1.11%) Computer Science Degree
9 11 (1.02%) PMI Certification
10 8 (0.74%) CISSP
10 8 (0.74%) PMP
11 7 (0.65%) ITIL Foundation Certificate
12 5 (0.46%) Cisco Certification
12 5 (0.46%) DV Cleared
13 4 (0.37%) CISM
13 4 (0.37%) CRISC
13 4 (0.37%) DBS Check
14 3 (0.28%) Master's Degree
Quality Assurance & Compliance
1 64 (5.91%) SLA
2 21 (1.94%) Data Quality
3 18 (1.66%) QA
4 15 (1.39%) PMO
5 14 (1.29%) GRC
6 13 (1.20%) Cyber Essentials
6 13 (1.20%) GDPR
7 11 (1.02%) Sarbanes-Oxley
8 10 (0.92%) ISO/IEC 27001
9 8 (0.74%) COBIT
10 7 (0.65%) Accessibility
11 6 (0.55%) NIST
12 4 (0.37%) Disclosure Scotland
13 3 (0.28%) ISO/IEC 20000
14 2 (0.18%) Cyber Essentials PLUS
14 2 (0.18%) P3O
14 2 (0.18%) PMBOK
15 1 (0.092%) HMG Security Policy Framework
15 1 (0.092%) ISO/IEC 27005
15 1 (0.092%) SOC 2
System Software
1 146 (13.48%) Active Directory
2 41 (3.79%) VMware Infrastructure
3 16 (1.48%) VMware ESXi
4 15 (1.39%) Docker
5 14 (1.29%) vSphere
6 9 (0.83%) VMware NSX
7 8 (0.74%) Virtual Servers
8 6 (0.55%) Virtual Machines
9 5 (0.46%) Hyper-V
9 5 (0.46%) Virtual Desktop
10 4 (0.37%) KVM
10 4 (0.37%) vCloud
11 3 (0.28%) EMC RecoverPoint
11 3 (0.28%) NFS
11 3 (0.28%) Oracle RAC
11 3 (0.28%) Veritas File System
11 3 (0.28%) XenApp
12 2 (0.18%) Microsoft App-V
12 2 (0.18%) Microsoft Virtual Server
12 2 (0.18%) Samba
Systems Management
1 48 (4.43%) SCCM
2 47 (4.34%) Ansible
3 25 (2.31%) Terraform
4 24 (2.22%) Single Sign-On
5 20 (1.85%) Microsoft Intune
6 18 (1.66%) Grafana
6 18 (1.66%) Prometheus
7 15 (1.39%) Puppet
8 12 (1.11%) Kubernetes
8 12 (1.11%) vRealize
8 12 (1.11%) vRealize Orchestrator
9 11 (1.02%) Opscode Chef
10 10 (0.92%) Nessus
10 10 (0.92%) RSA Archer
11 6 (0.55%) AirWatch
11 6 (0.55%) Control-M
11 6 (0.55%) Nagios
11 6 (0.55%) QRadar
11 6 (0.55%) Tivoli
11 6 (0.55%) Tivoli Storage Manager
Vendors
1 166 (15.33%) Microsoft
2 53 (4.89%) VMware
3 42 (3.88%) Citrix
4 41 (3.79%) Splunk
5 37 (3.42%) Remedy
6 34 (3.14%) SAP
7 33 (3.05%) Oracle
8 31 (2.86%) IBM
9 30 (2.77%) Cisco
10 26 (2.40%) Snow
11 25 (2.31%) BMC
12 24 (2.22%) Google
13 21 (1.94%) CyberArk
14 20 (1.85%) Cloudera
15 17 (1.57%) Apple
15 17 (1.57%) Red Hat
16 16 (1.48%) Dell
16 16 (1.48%) Veracode
17 14 (1.29%) CheckPoint
17 14 (1.29%) Workday