Period
to 23 January 2018

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 251 270 327
Rank change year-on-year +19 +57 +195
Contract jobs citing ServiceNow 1,004 887 768
As % of all contract IT jobs advertised in the UK 1.00% 0.92% 0.72%
As % of the Vendors category 2.37% 2.04% 1.67%
Number of daily rates quoted 749 642 500
UK median daily rate £475 £450 £475
Median daily rate % change year-on-year +5.56% -5.26% +25.00%
10th Percentile £250 £233 £300
90th Percentile £625 £575 £625
UK excluding London median daily rate £400 £425 £425
% change year-on-year -5.88% - +30.77%
Number of hourly rates quoted 24 24 17
UK median hourly rate £18.06 £16.00 £19.00
Median hourly rate % change year-on-year +12.89% -15.79% +45.20%
10th Percentile £12.06 £11.68 £10.50
90th Percentile £52.75 £57.28 £26.31
UK excluding London median hourly rate £16.00 £16.00 £19.00
% change year-on-year - -15.79% -20.83%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 42,353 43,431 46,020
As % of all contract IT jobs advertised in the UK 42.12% 45.19% 43.01%
Number of daily rates quoted 26,741 26,609 27,184
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £231 £240 £228
90th Percentile £625 £588 £575
UK excluding London median daily rate £400 £395 £380
% change year-on-year +1.27% +3.95% +3.40%
Number of hourly rates quoted 1,393 1,650 1,931
UK median hourly rate £17.43 £17.00 £18.00
Median hourly rate % change year-on-year +2.53% -5.56% +9.09%
10th Percentile £10.51 £10.25 £10.25
90th Percentile £45.00 £46.00 £46.25
UK excluding London median hourly rate £16.50 £16.50 £17.50
% change year-on-year - -5.71% +6.06%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 23 January 2018.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 23 January 2018.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 939 £475 +5.56% 106
London +6 590 £500 +5.26% 26
UK excluding London +12 398 £400 -5.88% 91
South East +3 160 £425 +13.33% 24
North of England -8 90 £400 -5.88% 27
Midlands +2 59 £406 -7.14% 11
West Midlands +12 47 £425 -2.02% 5
Scotland +16 41 £425 +47.83% 5
North West -19 39 £351 -22.11% 12
North East +11 28 £400 +2.56% 4
South West +25 23 £300 -31.43% 9
Yorkshire +19 23 £425 - 11
East of England -8 19 £425 -5.56% 9
East Midlands -1 11 £273 -45.50% 6
Wales -2 4 £375 -16.67% 5
Northern Ireland -27 2 £305 -3.72% 1

For the 6 months to 23 January 2018, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 405 (40.34%) ITIL
2 362 (36.06%) ITSM
3 319 (31.77%) Service Management
4 178 (17.73%) Windows
5 168 (16.73%) JavaScript
6 127 (12.65%) Active Directory
7 126 (12.55%) Agile Software Development
8 125 (12.45%) Change Management
9 123 (12.25%) HTML
10 119 (11.85%) XML
11 117 (11.65%) Finance
12 111 (11.06%) ITIL V3
13 108 (10.76%) CSS
14 107 (10.66%) Stakeholder Management
15 102 (10.16%) Web Services
15 102 (10.16%) Asset Management
16 97 (9.66%) CMDB
17 94 (9.36%) Microsoft
18 93 (9.26%) Security Cleared
19 85 (8.47%) AngularJS
20 79 (7.87%) SC Cleared
21 77 (7.67%) REST
22 76 (7.57%) SQL
23 75 (7.47%) Analytical Skills
24 72 (7.17%) Project Management
25 68 (6.77%) Linux
26 66 (6.57%) Ajax
27 65 (6.47%) SOAP
28 64 (6.37%) Microsoft Office
29 63 (6.27%) Data Modelling

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (3.98%) Confluence
2 37 (3.69%) CMS
3 26 (2.59%) IIS
4 22 (2.19%) Apache
4 22 (2.19%) Skype for Business
5 20 (1.99%) SharePoint
6 18 (1.79%) MS Exchange
7 14 (1.39%) nginx
8 9 (0.90%) Blackberry Enterprise Server
9 8 (0.80%) Tomcat
10 7 (0.70%) Elasticsearch
10 7 (0.70%) Exchange Server 2010
11 4 (0.40%) OpenStack
12 3 (0.30%) CICS
12 3 (0.30%) Exchange Server 2013
13 2 (0.20%) JBoss
13 2 (0.20%) LiveLink
13 2 (0.20%) Oracle Workflow
13 2 (0.20%) SAS
13 2 (0.20%) SharePoint Server
Applications
1 64 (6.37%) Microsoft Office
2 36 (3.59%) Microsoft Excel
3 20 (1.99%) Microsoft PowerPoint
4 10 (1.00%) Microsoft Project
5 8 (0.80%) MS Visio
6 1 (0.100%) HipChat
6 1 (0.100%) Spreadsheet
Business Applications
1 22 (2.19%) Remedy ITSM
2 7 (0.70%) Dynamics CRM
3 4 (0.40%) Dynamics GP
3 4 (0.40%) Markit EDM
4 2 (0.20%) Salerio
5 1 (0.100%) assyst
5 1 (0.100%) Dynamics AX
5 1 (0.100%) NetSuite
5 1 (0.100%) SAP SM
5 1 (0.100%) thinkFolio
5 1 (0.100%) Workfront
Cloud Services
1 60 (5.98%) SaaS
2 57 (5.68%) Office 365
3 44 (4.38%) Microsoft Azure
4 34 (3.39%) IaaS
4 34 (3.39%) PaaS
5 33 (3.29%) Amazon AWS
6 23 (2.29%) GitHub
7 9 (0.90%) Cloud Computing
8 8 (0.80%) Slack
8 8 (0.80%) Trello
9 7 (0.70%) SuccessFactors
10 5 (0.50%) Azure Active Directory
11 4 (0.40%) Google Cloud Platform
11 4 (0.40%) OneDrive
12 3 (0.30%) Amazon EC2
12 3 (0.30%) Amazon ELB
12 3 (0.30%) Amazon S3
12 3 (0.30%) AWS CloudFormation
12 3 (0.30%) Cortana Intelligence Suite
13 2 (0.20%) BrowserStack
Communications & Networking
1 23 (2.29%) Firewall
2 22 (2.19%) Skype
3 20 (1.99%) LAN
4 16 (1.59%) TCP/IP
5 15 (1.49%) WAN
6 14 (1.39%) DNS
7 13 (1.29%) Wireless
8 12 (1.20%) SAN
8 12 (1.20%) SMS
9 11 (1.10%) SSL
9 11 (1.10%) VPN
10 10 (1.00%) SNMP
10 10 (1.00%) Unified Communications
11 9 (0.90%) FTP
12 7 (0.70%) DMZ
12 7 (0.70%) Internet
12 7 (0.70%) SMTP
12 7 (0.70%) Wi-Fi
13 6 (0.60%) DHCP
13 6 (0.60%) Kerberos
Database & Business Intelligence
1 21 (2.09%) SQL Server
2 12 (1.20%) Power BI
3 10 (1.00%) Spotfire
4 9 (0.90%) Relational Database
5 8 (0.80%) MySQL
6 5 (0.50%) MongoDB
6 5 (0.50%) PostgreSQL
7 4 (0.40%) DB2
7 4 (0.40%) EDMS
7 4 (0.40%) Hadoop
7 4 (0.40%) SQL Server 2008
8 3 (0.30%) Amazon RDS
8 3 (0.30%) SQL Server Integration Services
8 3 (0.30%) SQL Server Reporting Services
9 2 (0.20%) MS Access
9 2 (0.20%) NoSQL
9 2 (0.20%) Oracle Database
9 2 (0.20%) Oracle Database 10g
9 2 (0.20%) Oracle Database 11g
9 2 (0.20%) Pentaho
Development Applications
1 52 (5.18%) JIRA
2 35 (3.49%) Git (software)
3 16 (1.59%) Zephyr
4 14 (1.39%) Jenkins
5 10 (1.00%) Gerrit
6 7 (0.70%) Bitbucket
7 4 (0.40%) Selenium
7 4 (0.40%) Team Foundation Server
8 3 (0.30%) Cucumber
8 3 (0.30%) Jasmine
8 3 (0.30%) JMeter
8 3 (0.30%) LoadRunner
8 3 (0.30%) TeamCity
8 3 (0.30%) WebDriver
9 2 (0.20%) Artifactory
9 2 (0.20%) GitLab
9 2 (0.20%) HP UFT
9 2 (0.20%) Oracle Forms
9 2 (0.20%) SoapUI
9 2 (0.20%) Visual Studio
General
1 117 (11.65%) Finance
2 57 (5.68%) Banking
3 46 (4.58%) Telecoms
4 19 (1.89%) Manufacturing
5 16 (1.59%) Investment Banking
6 12 (1.20%) Retail
7 10 (1.00%) Legal
7 10 (1.00%) Pharmaceutical
8 9 (0.90%) Billing
9 8 (0.80%) Financial Institution
10 5 (0.50%) Front Office
10 5 (0.50%) Law
11 4 (0.40%) French Language
12 3 (0.30%) Electronics
12 3 (0.30%) Japanese Language
12 3 (0.30%) Publishing
12 3 (0.30%) Spanish Language
13 2 (0.20%) Aerospace
13 2 (0.20%) Games
13 2 (0.20%) Marketing
Job Titles
1 248 (24.70%) Analyst
2 233 (23.21%) Developer
3 201 (20.02%) ServiceNow Developer
4 123 (12.25%) Architect
5 110 (10.96%) Business Analyst
6 95 (9.46%) Consultant
7 66 (6.57%) ServiceNow Consultant
8 55 (5.48%) Service Analyst
9 48 (4.78%) Administrator
9 48 (4.78%) Service Manager
10 39 (3.88%) Service Desk Analyst
11 35 (3.49%) Support Analyst
12 34 (3.39%) Lead Developer
13 33 (3.29%) Lead Architect
14 29 (2.89%) Support Engineer
15 28 (2.79%) Desktop Support
15 28 (2.79%) Project Manager
16 25 (2.49%) IT Analyst
17 21 (2.09%) Solutions Architect
18 19 (1.89%) 1st Line Support
Libraries, Frameworks & Software Standards
1 123 (12.25%) HTML
2 119 (11.85%) XML
3 108 (10.76%) CSS
4 102 (10.16%) Web Services
5 85 (8.47%) AngularJS
6 77 (7.67%) REST
7 66 (6.57%) Ajax
8 65 (6.47%) SOAP
9 47 (4.68%) LDAP
10 31 (3.09%) Twitter Bootstrap
11 26 (2.59%) .NET
12 19 (1.89%) SailPoint
13 18 (1.79%) SAML
14 17 (1.69%) XHTML
15 15 (1.49%) ISPF
16 9 (0.90%) jQuery
16 9 (0.90%) JSON
17 8 (0.80%) Node.js
17 8 (0.80%) WCF
18 7 (0.70%) XSL
Miscellaneous
1 97 (9.66%) CMDB
2 75 (7.47%) Analytical Skills
3 36 (3.59%) Greenfield Project
4 33 (3.29%) Management Information System
5 22 (2.19%) User Experience
6 16 (1.59%) VSAM
7 13 (1.29%) Blackberry
7 13 (1.29%) Data Centre
7 13 (1.29%) Enterprise Software
8 9 (0.90%) Data Structures
8 9 (0.90%) Mainframe
9 8 (0.80%) EMC VNX
10 7 (0.70%) Hedge funds
10 7 (0.70%) iPad
10 7 (0.70%) PKI
11 6 (0.60%) Computer Science
12 5 (0.50%) Replication
12 5 (0.50%) Smartphone
13 4 (0.40%) Client/Server
13 4 (0.40%) Wiki
Operating Systems
1 178 (17.73%) Windows
2 68 (6.77%) Linux
3 56 (5.58%) Unix
4 50 (4.98%) Windows 7
5 39 (3.88%) Windows Server
6 38 (3.78%) Windows 10
7 36 (3.59%) Red Hat Enterprise Linux
8 19 (1.89%) VMS
8 19 (1.89%) Windows Server 2012
9 18 (1.79%) Solaris
10 17 (1.69%) AIX
11 16 (1.59%) HPUX
11 16 (1.59%) MVS
11 16 (1.59%) Windows 2000 Server
12 14 (1.39%) VME
13 11 (1.10%) CentOS
13 11 (1.10%) Windows Server 2008
14 9 (0.90%) Windows Server 2003
15 4 (0.40%) Mac OS
16 3 (0.30%) Android
Processes & Methodologies
1 405 (40.34%) ITIL
2 362 (36.06%) ITSM
3 319 (31.77%) Service Management
4 126 (12.55%) Agile Software Development
5 125 (12.45%) Change Management
6 111 (11.06%) ITIL V3
7 107 (10.66%) Stakeholder Management
8 102 (10.16%) Asset Management
9 72 (7.17%) Project Management
10 63 (6.27%) Data Modelling
10 63 (6.27%) Incident Management
11 60 (5.98%) Configuration Management
12 56 (5.58%) DevOps
13 54 (5.38%) Analytics
14 52 (5.18%) User Acceptance Testing
15 51 (5.08%) Workflow
16 49 (4.88%) Business Analysis
17 48 (4.78%) Migration
17 48 (4.78%) Problem Management
17 48 (4.78%) Service Delivery
Programming Languages
1 168 (16.73%) JavaScript
2 76 (7.57%) SQL
3 59 (5.88%) PowerShell
4 42 (4.18%) Java
4 42 (4.18%) Python
5 34 (3.39%) Shell Script
6 26 (2.59%) Bash Shell
7 25 (2.49%) C
8 17 (1.69%) JCL
9 15 (1.49%) Ruby
10 12 (1.20%) C#
10 12 (1.20%) PHP
11 10 (1.00%) Perl
12 7 (0.70%) BeanShell
13 5 (0.50%) Groovy
14 4 (0.40%) ABAP
15 2 (0.20%) COBOL
15 2 (0.20%) ES6
15 2 (0.20%) T-SQL
16 1 (0.100%) R
Qualifications
1 93 (9.26%) Security Cleared
2 79 (7.87%) SC Cleared
3 46 (4.58%) ITIL Certification
4 17 (1.69%) Degree
5 12 (1.20%) Microsoft Certification
6 9 (0.90%) MCSE
7 8 (0.80%) ITIL Foundation Certificate
7 8 (0.80%) MCP
7 8 (0.80%) MCSA
8 4 (0.40%) AWS Certification
8 4 (0.40%) Cisco Certification
8 4 (0.40%) Computer Science Degree
8 4 (0.40%) DV Cleared
9 3 (0.30%) ACHDS
9 3 (0.30%) CCNA
9 3 (0.30%) DBS Check
9 3 (0.30%) MCDST
9 3 (0.30%) MCSM
9 3 (0.30%) Network+ Certification
9 3 (0.30%) PRINCE2 Certification
Quality Assurance & Compliance
1 32 (3.19%) SLA
2 17 (1.69%) QA
3 9 (0.90%) COBIT
4 7 (0.70%) PMO
5 6 (0.60%) ISO/IEC 20000
6 4 (0.40%) GDPR
7 3 (0.30%) Data Quality
7 3 (0.30%) Disclosure Scotland
8 2 (0.20%) Sarbanes-Oxley
System Software
1 127 (12.65%) Active Directory
2 28 (2.79%) VMware Infrastructure
3 20 (1.99%) Docker
4 17 (1.69%) Tivoli Workload Scheduler
5 15 (1.49%) Job Entry Subsystem
5 15 (1.49%) RACF
6 10 (1.00%) Hyper-V
7 9 (0.90%) VMware ESXi
8 7 (0.70%) VMware Workstation
9 6 (0.60%) Virtual Machines
10 5 (0.50%) XenApp
11 4 (0.40%) Virtual Desktop
12 3 (0.30%) Virtual Servers
13 2 (0.20%) Gluster
13 2 (0.20%) Time Sharing Option
14 1 (0.100%) KVM
14 1 (0.100%) Microsoft App-V
14 1 (0.100%) RHEV
14 1 (0.100%) Terminal Services
Systems Management
1 47 (4.68%) SCCM
2 20 (1.99%) Tivoli
3 16 (1.59%) Ansible
4 15 (1.49%) Tivoli Monitoring
5 12 (1.20%) Kubernetes
6 8 (0.80%) AirWatch
6 8 (0.80%) HAProxy
6 8 (0.80%) Rancher
6 8 (0.80%) Terraform
6 8 (0.80%) Tivoli Storage Manager
7 7 (0.70%) Systems Management Server (SMS)
8 6 (0.60%) CA Single Sign-On
8 6 (0.60%) ITRS Geneos
8 6 (0.60%) Puppet
8 6 (0.60%) vCenter Server
9 5 (0.50%) HP Quality Center
10 4 (0.40%) Opscode Chef
10 4 (0.40%) Symantec Enterprise Vault
11 3 (0.30%) Kibana
11 3 (0.30%) McAfee ePO
Vendors
1 94 (9.36%) Microsoft
2 49 (4.88%) Remedy
3 47 (4.68%) HP
4 45 (4.48%) Oracle
5 39 (3.88%) BMC
6 34 (3.39%) Citrix
7 33 (3.29%) VMware
8 27 (2.69%) Cisco
9 26 (2.59%) Red Hat
9 26 (2.59%) Snow
10 24 (2.39%) SAP
11 22 (2.19%) IBM
12 20 (1.99%) Apple
13 14 (1.39%) Splunk
14 13 (1.29%) Dell
15 12 (1.20%) Ivanti
16 11 (1.10%) Atlassian
16 11 (1.10%) CA
17 10 (1.00%) EMC
17 10 (1.00%) Tableau