Period
to 6 July 2020

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 6 July 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
6 Jul 2020
Same period 2019 Same period 2018
Rank 201 224 245
Rank change year-on-year +23 +21 +14
Contract jobs citing ServiceNow 510 1,159 1,187
As % of all contract jobs advertised in the UK 1.23% 1.24% 1.14%
As % of the Vendors category 2.85% 2.92% 2.73%
Number of daily rates quoted 376 849 797
Median daily rate £450 £500 £475
Median daily rate % change year-on-year -10.00% +5.26% -
10th Percentile £133 £173 £202
90th Percentile £581 £613 £625
UK excluding London median daily rate £400 £413 £450
% change year-on-year -3.03% -8.33% +7.14%
Number of hourly rates quoted 20 43 55
Median hourly rate £18.00 £17.50 £17.00
Median hourly rate % change year-on-year +2.86% +2.94% +3.03%
10th Percentile £13.66 £12.50 £11.25
90th Percentile £49.20 £26.15 £40.40
UK excluding London median hourly rate £17.00 £17.13 £16.00
% change year-on-year -0.73% +7.03% -3.03%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 17,864 39,694 43,494
As % of all contract IT jobs advertised in the UK 43.07% 42.38% 41.62%
Number of daily rates quoted 10,633 24,715 26,878
Median daily rate £463 £454 £450
Median daily rate % change year-on-year +1.87% +0.89% +5.88%
10th Percentile £250 £256 £250
90th Percentile £663 £638 £625
UK excluding London median daily rate £440 £425 £415
% change year-on-year +3.53% +2.41% +3.75%
Number of hourly rates quoted 751 1,399 1,597
Median hourly rate £21.50 £19.00 £17.50
Median hourly rate % change year-on-year +13.16% +8.57% -
10th Percentile £12.38 £11.15 £10.80
90th Percentile £50.00 £50.00 £47.50
Median hourly rate £19.50 £17.50 £16.20
% change year-on-year +11.43% +8.02% -1.82%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 6 July 2020.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 6 July 2020.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 6 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 451 £444 -11.25% 59
UK excluding London +70 264 £400 -3.03% 35
London -32 201 £500 -4.76% 25
South East +132 118 £400 -11.11% 8
Work from Home -14 59 £544 +1.16% 6
East of England +56 42 £450 -0.55% 2
North of England +20 40 £400 -5.88% 14
North West +22 25 £325 -23.53% 2
Midlands +48 23 £210 -38.24% 9
South West +48 21 £460 +26.90% 1
Scotland +52 18 £335 -23.43% 1
West Midlands +36 16 £185 -50.67% 8
Yorkshire +52 11 £488 +18.90% 11
East Midlands +36 6 £270 -16.92% 1
North East +37 3 £363 +113.24% 1
Wales +23 2 - -

For the 6 months to 6 July 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 144 (28.24%) ITIL
2 114 (22.35%) Windows
3 99 (19.41%) Agile Software Development
4 88 (17.25%) Active Directory
5 85 (16.67%) ITSM
6 80 (15.69%) Microsoft
6 80 (15.69%) Analytical Skills
7 76 (14.90%) Problem-Solving
8 67 (13.14%) Security Cleared
9 65 (12.75%) Service Management
10 62 (12.16%) SC Cleared
11 59 (11.57%) Microsoft Office
12 57 (11.18%) Azure
13 54 (10.59%) Web Services
14 53 (10.39%) Finance
15 51 (10.00%) Change Management
16 47 (9.22%) DevOps
17 46 (9.02%) Office 365
17 46 (9.02%) Remedy
18 45 (8.82%) JavaScript
19 41 (8.04%) Management Information System
20 40 (7.84%) JIRA
20 40 (7.84%) Windows 7
21 39 (7.65%) CMDB
22 37 (7.25%) REST
22 37 (7.25%) Windows 10
23 35 (6.86%) Stakeholder Management
24 34 (6.67%) SAP
24 34 (6.67%) SOAP
24 34 (6.67%) IBM

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (4.71%) SharePoint
2 22 (4.31%) Confluence
3 10 (1.96%) MS Exchange
3 10 (1.96%) Skype for Business
4 5 (0.98%) Exchange Server 2010
5 3 (0.59%) Blackberry Enterprise Server
5 3 (0.59%) CMS
6 2 (0.39%) Apache
6 2 (0.39%) IBM Notes
6 2 (0.39%) OpenStack
6 2 (0.39%) WebLogic
6 2 (0.39%) WebSphere
7 1 (0.20%) Elasticsearch
7 1 (0.20%) Exchange Server 2007
7 1 (0.20%) IIS
7 1 (0.20%) Tomcat
Applications
1 59 (11.57%) Microsoft Office
2 27 (5.29%) Microsoft Excel
3 15 (2.94%) MS Visio
4 14 (2.75%) Microsoft PowerPoint
5 8 (1.57%) Microsoft Project
6 2 (0.39%) Chatbot
7 1 (0.20%) Camtasia
7 1 (0.20%) RoboHelp
Business Applications
1 34 (6.67%) Remedy ITSM
2 5 (0.98%) SAP GRC
2 5 (0.98%) SAP Oil and Gas
3 4 (0.78%) Dynamics AX
4 3 (0.59%) SAP HR
5 2 (0.39%) assyst
5 2 (0.39%) SAP MM
6 1 (0.20%) Maximo
6 1 (0.20%) NetSuite
6 1 (0.20%) Oracle EBS
6 1 (0.20%) PeopleSoft HCM
6 1 (0.20%) SAP ERP
6 1 (0.20%) SAP Hybris
6 1 (0.20%) SAP S/4HANA
6 1 (0.20%) SAP SD
6 1 (0.20%) Workday HCM
Cloud Services
1 57 (11.18%) Azure
2 46 (9.02%) Office 365
3 31 (6.08%) AWS
4 27 (5.29%) SaaS
5 16 (3.14%) PaaS
6 10 (1.96%) Azure Active Directory
6 10 (1.96%) Power Platform
7 5 (0.98%) GitHub
7 5 (0.98%) IaaS
8 4 (0.78%) Cloud Computing
9 3 (0.59%) CloudBees
9 3 (0.59%) G Suite
9 3 (0.59%) GCP
9 3 (0.59%) OneDrive
9 3 (0.59%) Veeva
10 2 (0.39%) Serverless
10 2 (0.39%) Slack
11 1 (0.20%) Azure Functions
11 1 (0.20%) Dynamics 365
11 1 (0.20%) SuccessFactors
Communications & Networking
1 24 (4.71%) Skype
2 22 (4.31%) VPN
3 19 (3.73%) TCP/IP
4 18 (3.53%) DNS
4 18 (3.53%) SNMP
5 15 (2.94%) Firewall
6 14 (2.75%) DHCP
7 10 (1.96%) Cisco IOS
8 9 (1.76%) Broadband
8 9 (1.76%) Remote Desktop
9 5 (0.98%) SAN
9 5 (0.98%) VoIP
10 3 (0.59%) Ethernet
10 3 (0.59%) FTP
10 3 (0.59%) WAN
10 3 (0.59%) Wi-Fi
10 3 (0.59%) Wireless
11 2 (0.39%) BGP
11 2 (0.39%) Internet
11 2 (0.39%) Kerberos
Database & Business Intelligence
1 28 (5.49%) SQL Server
2 11 (2.16%) SQL Server Integration Services
3 10 (1.96%) Power BI
3 10 (1.96%) Relational Database
4 8 (1.57%) SQL Server 2008
5 6 (1.18%) Data Warehouse
5 6 (1.18%) Oracle Database
5 6 (1.18%) SQL Server Reporting Services
6 5 (0.98%) DTS
7 4 (0.78%) Microsoft Analysis Services
7 4 (0.78%) MongoDB
7 4 (0.78%) MS Access
7 4 (0.78%) MySQL
7 4 (0.78%) PostgreSQL
7 4 (0.78%) SQL Server Analysis Services
8 3 (0.59%) MariaDB
8 3 (0.59%) SQL Server 2012
8 3 (0.59%) SQL Server 2014
8 3 (0.59%) SQL Server 2016
9 2 (0.39%) Big Data
Development Applications
1 40 (7.84%) JIRA
2 14 (2.75%) Jenkins
3 8 (1.57%) GitLab
4 5 (0.98%) Team Foundation Server
4 5 (0.98%) Visual Studio
5 4 (0.78%) ClearCase
5 4 (0.78%) Git (software)
5 4 (0.78%) Selenium
5 4 (0.78%) SoapUI
6 3 (0.59%) CA Release Automation
6 3 (0.59%) Sonatype Nexus
7 2 (0.39%) Eclipse
7 2 (0.39%) Serena SBM
7 2 (0.39%) Subversion
7 2 (0.39%) TeamCity
8 1 (0.20%) Atlassian Bamboo
8 1 (0.20%) Hudson
8 1 (0.20%) Rational DOORS
8 1 (0.20%) Toad
8 1 (0.20%) WebLogic Workshop
General
1 53 (10.39%) Finance
2 34 (6.67%) Public Sector
3 24 (4.71%) Banking
4 14 (2.75%) Pharmaceutical
5 11 (2.16%) Law
6 9 (1.76%) Manufacturing
6 9 (1.76%) Telecoms
7 5 (0.98%) Retail
8 4 (0.78%) Corporate Banking
8 4 (0.78%) Legal
9 3 (0.59%) Advertising
9 3 (0.59%) Billing
9 3 (0.59%) Front Office
9 3 (0.59%) Marketing
9 3 (0.59%) Private Banking
10 2 (0.39%) Aerospace
10 2 (0.39%) Back Office
10 2 (0.39%) Police
10 2 (0.39%) Wholesale Banking
11 1 (0.20%) International Banking
Job Titles
1 101 (19.80%) Analyst
2 77 (15.10%) Developer
3 60 (11.76%) ServiceNow Developer
4 53 (10.39%) Architect
5 52 (10.20%) Consultant
6 30 (5.88%) Business Analyst
7 24 (4.71%) Service Analyst
7 24 (4.71%) Solutions Architect
7 24 (4.71%) Support Engineer
8 21 (4.12%) Designer
8 21 (4.12%) DevOps Engineer
9 20 (3.92%) 2nd Line Support
9 20 (3.92%) Desktop Support
9 20 (3.92%) Project Manager
10 19 (3.73%) ServiceNow Consultant
10 19 (3.73%) Support Analyst
11 18 (3.53%) Service Desk Analyst
12 17 (3.33%) Administrator
13 15 (2.94%) Service Manager
14 13 (2.55%) Solutions Designer
Libraries, Frameworks & Software Standards
1 54 (10.59%) Web Services
2 37 (7.25%) REST
3 34 (6.67%) SOAP
4 19 (3.73%) XML
5 16 (3.14%) HTML
6 14 (2.75%) LDAP
7 12 (2.35%) .NET
8 10 (1.96%) JSON
9 8 (1.57%) RESTful
10 7 (1.37%) SAML
11 5 (0.98%) AngularJS
11 5 (0.98%) Node.js
11 5 (0.98%) XSLT
12 4 (0.78%) Ajax
12 4 (0.78%) CSS
12 4 (0.78%) Twitter Bootstrap
12 4 (0.78%) WCF
13 3 (0.59%) Apache Cordova
13 3 (0.59%) Classic ASP
13 3 (0.59%) SailPoint
Miscellaneous
1 80 (15.69%) Analytical Skills
2 41 (8.04%) Management Information System
3 39 (7.65%) CMDB
4 25 (4.90%) Data Centre
5 17 (3.33%) Self-Motivation
6 11 (2.16%) Blackberry
7 9 (1.76%) Mobile App
7 9 (1.76%) Public Cloud
8 8 (1.57%) iPhone
8 8 (1.57%) Virtual Team
9 7 (1.37%) Video Conferencing
10 6 (1.18%) Data Structures
10 6 (1.18%) Digital Media
10 6 (1.18%) Video\Live Streaming
11 5 (0.98%) iPad
11 5 (0.98%) Smartphone
11 5 (0.98%) User Experience
12 4 (0.78%) Clustering
12 4 (0.78%) FMCG
12 4 (0.78%) PMI
Operating Systems
1 114 (22.35%) Windows
2 40 (7.84%) Windows 7
3 37 (7.25%) Windows 10
4 24 (4.71%) Linux
5 23 (4.51%) Windows Server
6 18 (3.53%) Android
7 9 (1.76%) Apple iOS
8 7 (1.37%) Unix
9 6 (1.18%) Mac OS X
10 5 (0.98%) Mac OS
10 5 (0.98%) Red Hat Enterprise Linux
11 3 (0.59%) Windows Server 2012
11 3 (0.59%) Windows Server 2016
12 2 (0.39%) CentOS
12 2 (0.39%) CoreOS
12 2 (0.39%) Windows Server 2008
13 1 (0.20%) Solaris
13 1 (0.20%) SUSE
13 1 (0.20%) Windows 8
Processes & Methodologies
1 144 (28.24%) ITIL
2 99 (19.41%) Agile Software Development
3 85 (16.67%) ITSM
4 76 (14.90%) Problem-Solving
5 65 (12.75%) Service Management
6 51 (10.00%) Change Management
7 47 (9.22%) DevOps
8 35 (6.86%) Stakeholder Management
9 31 (6.08%) Release Management
10 30 (5.88%) Project Management
11 29 (5.69%) Continuous Improvement
12 26 (5.10%) Information Security
13 24 (4.71%) Asset Management
13 24 (4.71%) ITIL V3
14 23 (4.51%) Configuration Management
15 22 (4.31%) Migration
15 22 (4.31%) Service Delivery
15 22 (4.31%) Workflow
16 21 (4.12%) Mentoring
17 19 (3.73%) Cybersecurity
Programming Languages
1 45 (8.82%) JavaScript
2 33 (6.47%) PowerShell
3 29 (5.69%) Python
4 25 (4.90%) Perl
5 24 (4.71%) SQL
6 23 (4.51%) Java
7 22 (4.31%) Shell Script
8 11 (2.16%) PHP
9 10 (1.96%) C#
10 8 (1.57%) T-SQL
11 5 (0.98%) VB.NET
12 3 (0.59%) Bash Shell
12 3 (0.59%) C
13 2 (0.39%) Apple Swift
13 2 (0.39%) Dart
13 2 (0.39%) Objective-C
13 2 (0.39%) PL/SQL
13 2 (0.39%) Ruby
13 2 (0.39%) VB
14 1 (0.20%) Lua
Qualifications
1 67 (13.14%) Security Cleared
2 62 (12.16%) SC Cleared
3 29 (5.69%) Degree
4 18 (3.53%) ITIL Certification
5 8 (1.57%) Computer Science Degree
5 8 (1.57%) DV Cleared
6 7 (1.37%) CISA
7 6 (1.18%) CISM
7 6 (1.18%) CISSP
7 6 (1.18%) PRINCE2 Certification
8 5 (0.98%) PMI Certification
9 4 (0.78%) BPSS Clearance
9 4 (0.78%) CESG Certified Professional
10 2 (0.39%) APMP
10 2 (0.39%) Cisco Certification
10 2 (0.39%) CRISC
10 2 (0.39%) MCP
10 2 (0.39%) Microsoft Certification
11 1 (0.20%) CCIE
11 1 (0.20%) CCNP
Quality Assurance & Compliance
1 22 (4.31%) SLA
2 12 (2.35%) Sarbanes-Oxley
3 10 (1.96%) GDPR
4 6 (1.18%) PCI DSS
5 5 (0.98%) QA
6 4 (0.78%) COBIT
6 4 (0.78%) ITGC
7 2 (0.39%) Data Quality
8 1 (0.20%) Disclosure Scotland
8 1 (0.20%) HL7
8 1 (0.20%) HMG Security Policy Framework
8 1 (0.20%) ISO/IEC 27001
8 1 (0.20%) PMO
System Software
1 88 (17.25%) Active Directory
2 13 (2.55%) VMware Infrastructure
3 6 (1.18%) Docker
4 5 (0.98%) Hyper-V
4 5 (0.98%) Virtual Machines
5 4 (0.78%) Virtual Desktop
6 2 (0.39%) VMware ESXi
6 2 (0.39%) vSphere
7 1 (0.20%) BitLocker
7 1 (0.20%) Ceph
7 1 (0.20%) Firmware
7 1 (0.20%) Gluster
7 1 (0.20%) IAG
7 1 (0.20%) OpenAM
7 1 (0.20%) OpenIDM
7 1 (0.20%) Oracle RAC
7 1 (0.20%) Virtual Servers
Systems Management
1 34 (6.67%) SCCM
2 23 (4.51%) Netcool
3 21 (4.12%) Netcool/OMNIbus
4 20 (3.92%) Single Sign-On
5 18 (3.53%) Amdocs OSS
6 17 (3.33%) Ansible
7 13 (2.55%) Terraform
8 8 (1.57%) Microsoft Intune
8 8 (1.57%) SCOM
8 8 (1.57%) WSUS
9 7 (1.37%) Kubernetes
10 6 (1.18%) Tivoli
11 5 (0.98%) Jamf Pro
11 5 (0.98%) NetBackup
11 5 (0.98%) RSA Archer
12 4 (0.78%) ZABBIX
13 3 (0.59%) AirWatch
13 3 (0.59%) Opscode Chef
13 3 (0.59%) QRadar
13 3 (0.59%) SCSM
Vendors
1 80 (15.69%) Microsoft
2 46 (9.02%) Remedy
3 34 (6.67%) IBM
3 34 (6.67%) SAP
4 27 (5.29%) BMC
5 25 (4.90%) Cisco
6 24 (4.71%) Citrix
6 24 (4.71%) VMware
7 21 (4.12%) Oracle
8 20 (3.92%) Siebel
8 20 (3.92%) xMatters
9 18 (3.53%) Cramer
10 15 (2.94%) HP
11 12 (2.35%) AppDynamics
12 11 (2.16%) Ivanti
12 11 (2.16%) Progress
13 10 (1.96%) Dell
13 10 (1.96%) Tableau
14 9 (1.76%) Adobe
15 8 (1.57%) SolarWinds