Period
to 20 April 2021

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 20 April 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
20 Apr 2021
Same period 2020 Same period 2019
Rank 168 218 238
Rank change year-on-year +50 +20 +26
Contract jobs citing ServiceNow 821 698 1,171
As % of all contract jobs advertised in the UK 1.53% 1.22% 1.22%
As % of the Vendors category 3.72% 2.87% 2.92%
Number of daily rates quoted 553 442 783
10th Percentile £200 £150 £175
25th Percentile £365 £256 £358
Median daily rate (50th Percentile) £475 £425 £500
Median % change year-on-year +11.76% -15.00% +5.26%
75th Percentile £538 £538 £575
90th Percentile £625 £575 £638
UK excluding London median daily rate £425 £375 £394
% change year-on-year +13.33% -4.76% -7.35%
Number of hourly rates quoted 26 36 44
10th Percentile £12.10 £14.37 £11.57
25th Percentile £14.13 £17.00 £12.88
Median hourly rate £16.25 £18.70 £17.50
Median % change year-on-year -13.10% +6.86% +9.38%
75th Percentile £27.25 £26.50 £20.63
90th Percentile £58.71 £27.34 £26.30
UK excluding London median hourly rate £15.00 £18.00 £15.00
% change year-on-year -16.67% +20.00% -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 22,070 24,351 40,133
As % of all contract IT jobs advertised in the UK 41.21% 42.40% 41.93%
Number of daily rates quoted 14,132 15,191 25,342
10th Percentile £273 £213 £263
25th Percentile £375 £350 £363
Median daily rate (50th Percentile) £475 £450 £450
Median % change year-on-year +5.56% - -
75th Percentile £575 £550 £556
90th Percentile £650 £650 £638
UK excluding London median daily rate £425 £425 £425
Number of hourly rates quoted 712 1,054 1,337
10th Percentile £11.50 £11.80 £10.75
25th Percentile £15.00 £14.50 £12.76
Median hourly rate £22.50 £18.90 £17.50
Median % change year-on-year +19.05% +8.00% +2.94%
75th Percentile £45.25 £31.64 £35.00
90th Percentile £58.75 £51.75 £48.75
UK excluding London median hourly rate £18.78 £18.00 £16.50
% change year-on-year +4.31% +9.09% +4.04%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 20 April 2021.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 20 April 2021.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 20 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 592 £475 +14.46% 143
Work from Home -66 316 £475 -13.64% 35
UK excluding London +47 313 £425 +13.33% 85
London -11 277 £500 +8.23% 67
North of England +86 84 £425 +21.43% 31
South East -13 70 £470 +19.75% 19
North West +56 61 £338 -3.57% 18
Scotland +8 53 £375 -6.25% 10
South West +69 37 £433 +44.17% 5
Midlands +42 37 £400 +128.57% 14
East of England +5 27 £550 +46.67% 5
Yorkshire +44 22 £500 +4.17% 9
West Midlands +20 19 £474 +142.95% 8
East Midlands +30 18 £348 +130.13% 6
Wales +15 4 £575 +15.00% 1
North East +26 1 £415 +140.58% 4
Northern Ireland - 1 £375 -

For the 6 months to 20 April 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 262 (31.91%) ITIL
2 219 (26.67%) ITSM
3 172 (20.95%) Service Management
4 154 (18.76%) Agile Software Development
5 110 (13.40%) Azure
6 109 (13.28%) JavaScript
7 101 (12.30%) Windows
7 101 (12.30%) CMDB
8 99 (12.06%) Configuration Management
9 98 (11.94%) JIRA
9 98 (11.94%) Security Cleared
10 90 (10.96%) HTML
10 90 (10.96%) Microsoft 365
11 87 (10.60%) SC Cleared
12 85 (10.35%) Microsoft
12 85 (10.35%) Problem-Solving
13 82 (9.99%) XML
13 82 (9.99%) AWS
14 79 (9.62%) Active Directory
15 78 (9.50%) Finance
16 76 (9.26%) Change Management
17 72 (8.77%) CSS
18 68 (8.28%) AngularJS
19 67 (8.16%) REST
20 66 (8.04%) Public Sector
21 64 (7.80%) Web Services
22 63 (7.67%) Workflow
22 63 (7.67%) Stakeholder Management
23 61 (7.43%) SOAP
23 61 (7.43%) Microsoft Office

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (4.38%) CMS
2 30 (3.65%) Confluence
3 25 (3.05%) SharePoint
4 20 (2.44%) Apache
5 17 (2.07%) Elasticsearch
6 14 (1.71%) Apache Airflow
7 11 (1.34%) IIS
8 9 (1.10%) MS Exchange
9 5 (0.61%) Skype for Business
10 3 (0.37%) WebLogic
10 3 (0.37%) WebSphere
11 2 (0.24%) Camunda
11 2 (0.24%) Exchange Server 2007
11 2 (0.24%) Exchange Server 2010
11 2 (0.24%) Exchange Server 2013
11 2 (0.24%) nginx
11 2 (0.24%) SAS
12 1 (0.12%) Anypoint
12 1 (0.12%) Kentico
12 1 (0.12%) Oracle SOA Suite
Applications
1 61 (7.43%) Microsoft Office
2 18 (2.19%) Microsoft Project
3 16 (1.95%) Microsoft Excel
4 13 (1.58%) Microsoft PowerPoint
4 13 (1.58%) MS Visio
5 1 (0.12%) Snagit
Business Applications
1 11 (1.34%) Remedy ITSM
2 7 (0.85%) Oracle EBS
3 3 (0.37%) assyst
3 3 (0.37%) Dynamics CRM
3 3 (0.37%) SAP S/4HANA
4 2 (0.24%) Oracle ERP
4 2 (0.24%) SAP HCM
5 1 (0.12%) Dynamics AX
5 1 (0.12%) Maximo
5 1 (0.12%) SAP MDG
5 1 (0.12%) SAP MDM
5 1 (0.12%) Workday HCM
5 1 (0.12%) Workfront
Cloud Services
1 110 (13.40%) Azure
2 90 (10.96%) Microsoft 365
3 82 (9.99%) AWS
4 31 (3.78%) SaaS
5 30 (3.65%) PaaS
6 21 (2.56%) GCP
6 21 (2.56%) Slack
7 18 (2.19%) SuccessFactors
8 16 (1.95%) Amazon S3
9 14 (1.71%) Amazon SQS
9 14 (1.71%) AWS Step Functions
10 12 (1.46%) Power Platform
11 11 (1.34%) Azure Active Directory
12 10 (1.22%) OneDrive
13 8 (0.97%) GitHub
14 7 (0.85%) IaaS
15 4 (0.49%) Cloud Computing
15 4 (0.49%) PowerApps
16 3 (0.37%) Google Analytics
16 3 (0.37%) Power Automate
Communications & Networking
1 26 (3.17%) DNS
2 20 (2.44%) Firewall
3 16 (1.95%) VPN
4 15 (1.83%) Wi-Fi
5 13 (1.58%) TCP/IP
6 12 (1.46%) HTTP
6 12 (1.46%) LAN
7 11 (1.34%) Network Security
7 11 (1.34%) SMTP
8 10 (1.22%) Wireless
9 9 (1.10%) FTP
9 9 (1.10%) NetScaler
9 9 (1.10%) WAN
10 8 (0.97%) DHCP
10 8 (0.97%) Remote Desktop
11 7 (0.85%) Internet
11 7 (0.85%) SSL
12 5 (0.61%) Intranet
12 5 (0.61%) Skype
13 4 (0.49%) Kerberos
Database & Business Intelligence
1 26 (3.17%) SQL Server
2 18 (2.19%) PostgreSQL
3 14 (1.71%) Amazon DynamoDB
3 14 (1.71%) Amazon RDS
3 14 (1.71%) Amazon Redshift
4 11 (1.34%) Power BI
5 10 (1.22%) Relational Database
6 8 (0.97%) Data Warehouse
7 7 (0.85%) DTS
7 7 (0.85%) MySQL
7 7 (0.85%) SQL Server 2008
8 6 (0.73%) SQL Server Integration Services
9 4 (0.49%) Big Data
9 4 (0.49%) MongoDB
9 4 (0.49%) Tableau
10 3 (0.37%) InfluxDB
11 2 (0.24%) Apache Hive
11 2 (0.24%) MarkLogic
11 2 (0.24%) NoSQL
11 2 (0.24%) Qlik Sense
Development Applications
1 98 (11.94%) JIRA
2 20 (2.44%) SonarQube
3 19 (2.31%) GitLab
4 16 (1.95%) Artifactory
5 14 (1.71%) Jenkins
5 14 (1.71%) Sonatype Nexus
6 13 (1.58%) Git (software)
7 8 (0.97%) TeamCity
7 8 (0.97%) Visual Studio
8 6 (0.73%) Subversion
8 6 (0.73%) Team Foundation Server
9 5 (0.61%) Atlassian Bamboo
10 4 (0.49%) Maven
10 4 (0.49%) Selenium
10 4 (0.49%) Serena SBM
11 3 (0.37%) Bitbucket
11 3 (0.37%) ERwin
11 3 (0.37%) JUnit
11 3 (0.37%) Octopus Deploy
12 2 (0.24%) Gradle
General
1 78 (9.50%) Finance
2 66 (8.04%) Public Sector
3 20 (2.44%) Telecoms
4 19 (2.31%) Banking
5 17 (2.07%) Retail
6 10 (1.22%) Legal
7 6 (0.73%) Law
8 5 (0.61%) Billing
8 5 (0.61%) Manufacturing
8 5 (0.61%) Pharmaceutical
9 4 (0.49%) German Language
9 4 (0.49%) Marketing
9 4 (0.49%) Publishing
10 3 (0.37%) Electronics
10 3 (0.37%) French Language
10 3 (0.37%) Front Office
10 3 (0.37%) International Banking
10 3 (0.37%) Multimedia
10 3 (0.37%) Spanish Language
11 2 (0.24%) Military
Job Titles
1 174 (21.19%) Developer
2 156 (19.00%) ServiceNow Developer
3 131 (15.96%) Analyst
4 92 (11.21%) Architect
5 88 (10.72%) Consultant
6 47 (5.72%) ServiceNow Consultant
7 45 (5.48%) Service Analyst
8 42 (5.12%) Business Analyst
9 31 (3.78%) Service Desk Analyst
10 30 (3.65%) Project Manager
11 29 (3.53%) Administrator
12 27 (3.29%) Technical Consultant
13 23 (2.80%) Service Manager
14 22 (2.68%) Solutions Architect
14 22 (2.68%) Technical Architect
15 20 (2.44%) ITIL Manager
16 19 (2.31%) Support Engineer
17 17 (2.07%) Infrastructure Engineer
17 17 (2.07%) Technical Leader
18 13 (1.58%) Lead Architect
Libraries, Frameworks & Software Standards
1 90 (10.96%) HTML
2 82 (9.99%) XML
3 72 (8.77%) CSS
4 68 (8.28%) AngularJS
5 67 (8.16%) REST
6 64 (7.80%) Web Services
7 61 (7.43%) SOAP
8 55 (6.70%) LDAP
9 41 (4.99%) Ajax
10 30 (3.65%) .NET
11 26 (3.17%) Twitter Bootstrap
12 21 (2.56%) JSON
13 18 (2.19%) SailPoint
14 17 (2.07%) Swagger
15 15 (1.83%) ActiveMQ
16 14 (1.71%) Apache Beam
17 9 (1.10%) Node.js
18 6 (0.73%) XSLT
19 5 (0.61%) J2EE
19 5 (0.61%) Middleware
Miscellaneous
1 101 (12.30%) CMDB
2 42 (5.12%) Analytical Skills
3 41 (4.99%) Self-Motivation
4 23 (2.80%) Management Information System
4 23 (2.80%) User Experience
5 16 (1.95%) Data Centre
6 14 (1.71%) Cloud Native
7 13 (1.58%) Greenfield Project
8 11 (1.34%) Enterprise Software
9 10 (1.22%) Replication
9 10 (1.22%) Smartphone
10 9 (1.10%) Virtual Team
11 8 (0.97%) Public Cloud
12 7 (0.85%) Hybrid Cloud
12 7 (0.85%) NHS
12 7 (0.85%) Organisational Skills
12 7 (0.85%) Private Cloud
13 5 (0.61%) Clustering
13 5 (0.61%) iPad
13 5 (0.61%) iPhone
Operating Systems
1 101 (12.30%) Windows
2 50 (6.09%) Linux
3 44 (5.36%) Windows 10
4 25 (3.05%) Windows 7
5 22 (2.68%) Unix
6 19 (2.31%) Windows Server
7 16 (1.95%) Red Hat Enterprise Linux
8 6 (0.73%) Android
8 6 (0.73%) Apple iOS
8 6 (0.73%) CentOS
8 6 (0.73%) Windows Server 2016
9 5 (0.61%) Ubuntu
9 5 (0.61%) Windows Server 2008
10 4 (0.49%) Mac OS
10 4 (0.49%) Windows Server 2012
10 4 (0.49%) Windows Server 2019
11 3 (0.37%) SUSE
11 3 (0.37%) VMS
12 2 (0.24%) AIX
12 2 (0.24%) HPUX
Processes & Methodologies
1 262 (31.91%) ITIL
2 219 (26.67%) ITSM
3 172 (20.95%) Service Management
4 154 (18.76%) Agile Software Development
5 99 (12.06%) Configuration Management
6 85 (10.35%) Problem-Solving
7 76 (9.26%) Change Management
8 63 (7.67%) Stakeholder Management
8 63 (7.67%) Workflow
9 61 (7.43%) Migration
10 59 (7.19%) Project Management
11 57 (6.94%) Incident Management
12 56 (6.82%) ITIL V3
13 55 (6.70%) Asset Management
14 44 (5.36%) DevOps
15 41 (4.99%) Problem Management
16 37 (4.51%) Data Modelling
17 36 (4.38%) Scrum
18 32 (3.90%) Analytics
19 31 (3.78%) Service Delivery
Programming Languages
1 109 (13.28%) JavaScript
2 52 (6.33%) Python
3 42 (5.12%) Java
4 41 (4.99%) PowerShell
4 41 (4.99%) SQL
5 22 (2.68%) C#
6 20 (2.44%) Perl
7 16 (1.95%) Bash Shell
8 9 (1.10%) Shell Script
9 7 (0.85%) C
9 7 (0.85%) VB.NET
10 6 (0.73%) Ruby
10 6 (0.73%) T-SQL
11 3 (0.37%) Groovy
11 3 (0.37%) PL/SQL
12 2 (0.24%) BeanShell
12 2 (0.24%) C++
12 2 (0.24%) Go
12 2 (0.24%) R
13 1 (0.12%) VB
Qualifications
1 98 (11.94%) Security Cleared
2 87 (10.60%) SC Cleared
3 45 (5.48%) Degree
4 20 (2.44%) ITIL Certification
4 20 (2.44%) Microsoft Certification
5 15 (1.83%) Computer Science Degree
6 12 (1.46%) MCSA
7 10 (1.22%) A+ Certification
8 9 (1.10%) BPSS Clearance
9 8 (0.97%) CISSP
9 8 (0.97%) DV Cleared
9 8 (0.97%) PMI Certification
9 8 (0.97%) PMP
10 6 (0.73%) Cisco Certification
10 6 (0.73%) ITIL Foundation Certificate
11 5 (0.61%) CISM
12 4 (0.49%) CCNA
12 4 (0.49%) CRISC
12 4 (0.49%) DBS Check
12 4 (0.49%) MCP
Quality Assurance & Compliance
1 42 (5.12%) SLA
2 15 (1.83%) QA
3 11 (1.34%) GRC
4 9 (1.10%) Data Quality
5 8 (0.97%) Cyber Essentials
6 6 (0.73%) Sarbanes-Oxley
7 5 (0.61%) Disclosure Scotland
7 5 (0.61%) PMO
8 4 (0.49%) COBIT
8 4 (0.49%) GDPR
8 4 (0.49%) ISO/IEC 27001
9 2 (0.24%) NIST
9 2 (0.24%) PCI DSS
10 1 (0.12%) 21 CFR Part 11
10 1 (0.12%) Good Clinical Practice
10 1 (0.12%) ISO 31000
10 1 (0.12%) ISO/IEC 20000
10 1 (0.12%) ISO/IEC 27005
10 1 (0.12%) NCSC
10 1 (0.12%) PMBOK
System Software
1 79 (9.62%) Active Directory
2 33 (4.02%) VMware Infrastructure
3 22 (2.68%) Docker
4 10 (1.22%) vSphere
5 8 (0.97%) Hyper-V
5 8 (0.97%) Virtual Machines
5 8 (0.97%) VMware ESXi
6 6 (0.73%) VMware NSX
7 4 (0.49%) EMC RecoverPoint
7 4 (0.49%) vCloud
8 3 (0.37%) NFS
8 3 (0.37%) Samba
9 2 (0.24%) GPFS
9 2 (0.24%) Microsoft App-V
9 2 (0.24%) Veritas File System
9 2 (0.24%) Virtual Servers
10 1 (0.12%) KVM
10 1 (0.12%) OpenAM
10 1 (0.12%) Oracle RAC
10 1 (0.12%) XenApp
Systems Management
1 37 (4.51%) Ansible
2 28 (3.41%) SCCM
2 28 (3.41%) Terraform
3 26 (3.17%) Single Sign-On
4 21 (2.56%) Grafana
5 19 (2.31%) Prometheus
6 16 (1.95%) Puppet
7 14 (1.71%) Kubernetes
8 12 (1.46%) Nessus
9 11 (1.34%) Opscode Chef
10 10 (1.22%) vRealize
11 7 (0.85%) EMC NetWorker
11 7 (0.85%) Microsoft Intune
11 7 (0.85%) QRadar
12 6 (0.73%) RSA Archer
12 6 (0.73%) SCOM
13 5 (0.61%) vRealize Orchestrator
14 4 (0.49%) Avamar
14 4 (0.49%) Consul
14 4 (0.49%) IBM BigFix
Vendors
1 85 (10.35%) Microsoft
2 36 (4.38%) VMware
3 35 (4.26%) SAP
4 34 (4.14%) Splunk
5 32 (3.90%) Remedy
6 27 (3.29%) Oracle
7 23 (2.80%) CyberArk
8 22 (2.68%) Snow
9 21 (2.56%) Citrix
10 20 (2.44%) BMC
11 18 (2.19%) Google
12 17 (2.07%) Red Hat
13 16 (1.95%) Cisco
14 14 (1.71%) Veracode
15 13 (1.58%) Ivanti
16 12 (1.46%) Dell
16 12 (1.46%) IBM
17 11 (1.34%) HP
17 11 (1.34%) Salesforce.com
17 11 (1.34%) SolarWinds