Period
to 27 September 2020

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 27 September 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
27 Sep 2020
Same period 2019 Same period 2018
Rank 209 211 250
Rank change year-on-year +2 +39 +5
Contract jobs citing ServiceNow 364 1,167 1,157
As % of all contract jobs advertised in the UK 1.25% 1.33% 1.13%
As % of the Vendors category 2.79% 3.10% 2.68%
Number of daily rates quoted 278 852 761
Median daily rate £450 £500 £475
Median daily rate % change year-on-year -10.00% +5.26% -
10th Percentile £175 £185 £155
90th Percentile £592 £588 £625
UK excluding London median daily rate £425 £425 £450
% change year-on-year - -5.56% +5.88%
Number of hourly rates quoted 9 41 69
Median hourly rate £40.00 £18.88 £17.50
Median hourly rate % change year-on-year +111.92% +7.86% +12.90%
10th Percentile £14.23 £14.00 £11.20
90th Percentile £66.00 £25.00 £58.20
UK excluding London median hourly rate £40.50 £17.50 £17.50
% change year-on-year +131.43% - +16.67%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 13,069 37,638 43,169
As % of all contract IT jobs advertised in the UK 44.74% 42.92% 42.08%
Number of daily rates quoted 7,902 23,564 26,759
Median daily rate £473 £450 £450
Median daily rate % change year-on-year +5.00% - +4.65%
10th Percentile £263 £250 £250
90th Percentile £675 £638 £625
UK excluding London median daily rate £437 £425 £422
% change year-on-year +2.82% +0.65% +5.56%
Number of hourly rates quoted 486 1,425 1,649
Median hourly rate £32.50 £20.00 £17.50
Median hourly rate % change year-on-year +62.50% +14.29% -
10th Percentile £12.50 £11.17 £10.75
90th Percentile £51.88 £52.50 £46.55
Median hourly rate £25.67 £18.70 £16.50
% change year-on-year +37.25% +13.33% -2.54%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 27 September 2020.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 27 September 2020.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 27 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 326 £475 -5.00% 76
UK excluding London +41 172 £425 - 58
London -15 158 £490 -2.00% 30
Work from Home -68 60 £460 -12.38% 8
South East +82 54 £429 -4.72% 10
Midlands +67 33 £250 -37.50% 18
North of England +3 27 £450 +11.80% 10
East of England +50 22 £500 +26.18% 2
South West +84 20 £481 +32.62% 6
West Midlands +45 18 £201 -55.33% 11
East Midlands +59 15 £273 -22.14% 6
Yorkshire +47 13 £455 +33.82% 3
North West -4 13 £425 +3.03% 7
Scotland +49 12 £400 -5.88% 11
Wales +28 2 £180 -64.88% 1
Northern Ireland +9 2 £327 -18.25%
North East +34 1 £450 +168.66%

For the 6 months to 27 September 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 118 (32.42%) ITIL
2 92 (25.27%) Agile Software Development
3 91 (25.00%) ITSM
4 60 (16.48%) Service Management
4 60 (16.48%) Windows
5 57 (15.66%) Finance
6 53 (14.56%) CMDB
7 52 (14.29%) Security Cleared
8 49 (13.46%) Microsoft
9 46 (12.64%) Active Directory
10 42 (11.54%) Management Information System
10 42 (11.54%) SC Cleared
11 40 (10.99%) DevOps
12 38 (10.44%) Change Management
12 38 (10.44%) Asset Management
13 36 (9.89%) Stakeholder Management
13 36 (9.89%) Problem-Solving
13 36 (9.89%) Public Sector
14 35 (9.62%) Azure
15 34 (9.34%) PowerShell
15 34 (9.34%) Migration
16 33 (9.07%) SaaS
16 33 (9.07%) Analytical Skills
17 32 (8.79%) Project Management
18 31 (8.52%) Microsoft Office
18 31 (8.52%) JavaScript
19 29 (7.97%) Web Services
19 29 (7.97%) Continuous Improvement
19 29 (7.97%) JIRA
20 28 (7.69%) SCCM

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (4.95%) Confluence
2 14 (3.85%) IIS
3 9 (2.47%) SharePoint
4 7 (1.92%) CMS
5 4 (1.10%) MS Exchange
6 2 (0.55%) Apache
6 2 (0.55%) WebLogic
7 1 (0.27%) Anypoint
7 1 (0.27%) DataSynapse
7 1 (0.27%) Elasticsearch
7 1 (0.27%) Exchange Server 2010
7 1 (0.27%) Tomcat
Applications
1 31 (8.52%) Microsoft Office
2 6 (1.65%) Microsoft Excel
2 6 (1.65%) MS Visio
3 3 (0.82%) Microsoft Project
4 2 (0.55%) Chatbot
4 2 (0.55%) Microsoft PowerPoint
5 1 (0.27%) Camtasia
5 1 (0.27%) RoboHelp
5 1 (0.27%) Spreadsheet
Business Applications
1 16 (4.40%) Remedy ITSM
2 5 (1.37%) Dynamics AX
3 1 (0.27%) assyst
3 1 (0.27%) SAP GRC
3 1 (0.27%) SAP MM
3 1 (0.27%) SAP S/4HANA
3 1 (0.27%) SAP SD
Cloud Services
1 35 (9.62%) Azure
2 33 (9.07%) SaaS
3 26 (7.14%) PaaS
4 21 (5.77%) Office 365
5 17 (4.67%) AWS
6 10 (2.75%) Cloud Computing
6 10 (2.75%) IaaS
7 7 (1.92%) Azure Active Directory
8 6 (1.65%) GitHub
8 6 (1.65%) Power Platform
9 4 (1.10%) PowerApps
10 3 (0.82%) Amazon GuardDuty
10 3 (0.82%) Serverless
10 3 (0.82%) Veeva
11 2 (0.55%) GCP
11 2 (0.55%) OneDrive
12 1 (0.27%) Amazon CloudWatch
12 1 (0.27%) G Suite
12 1 (0.27%) iPaaS
12 1 (0.27%) Lucidchart
Communications & Networking
1 18 (4.95%) DNS
2 15 (4.12%) DHCP
3 10 (2.75%) DMZ
4 7 (1.92%) Firewall
4 7 (1.92%) VPN
5 5 (1.37%) Skype
5 5 (1.37%) WAN
6 4 (1.10%) LAN
6 4 (1.10%) NetScaler
6 4 (1.10%) TCP/IP
6 4 (1.10%) Wireless
7 3 (0.82%) Cisco IOS
7 3 (0.82%) SAN
8 2 (0.55%) Fibre Channel
8 2 (0.55%) Structured Cabling
9 1 (0.27%) Ethernet
9 1 (0.27%) Internet
9 1 (0.27%) Intranet
9 1 (0.27%) Kerberos
9 1 (0.27%) Remote Desktop
Database & Business Intelligence
1 15 (4.12%) SQL Server
2 6 (1.65%) Data Mining
2 6 (1.65%) Oracle Database
2 6 (1.65%) Power BI
3 5 (1.37%) MongoDB
3 5 (1.37%) MySQL
4 3 (0.82%) Relational Database
5 2 (0.55%) Big Data
5 2 (0.55%) DTS
5 2 (0.55%) PostgreSQL
5 2 (0.55%) SQL Server 2008
5 2 (0.55%) SQL Server Integration Services
6 1 (0.27%) Amazon DynamoDB
6 1 (0.27%) Crystal Reports
6 1 (0.27%) Electronic Patient Records
6 1 (0.27%) Hadoop
6 1 (0.27%) QlikView
6 1 (0.27%) SAP BW
6 1 (0.27%) SQL Server Reporting Services
Development Applications
1 29 (7.97%) JIRA
2 18 (4.95%) Jenkins
3 8 (2.20%) TeamCity
4 7 (1.92%) eggPlant
4 7 (1.92%) JMeter
4 7 (1.92%) LoadUI
4 7 (1.92%) NeoLoad
5 6 (1.65%) Subversion
6 5 (1.37%) Artifactory
6 5 (1.37%) Atlassian Bamboo
6 5 (1.37%) Git (software)
6 5 (1.37%) GitLab
6 5 (1.37%) IBM UrbanCode
6 5 (1.37%) Liquibase
6 5 (1.37%) VisualSVN
7 4 (1.10%) ClearCase
7 4 (1.10%) SoapUI
7 4 (1.10%) Sonatype Nexus
8 3 (0.82%) CA Release Automation
9 2 (0.55%) Bitbucket
General
1 57 (15.66%) Finance
2 36 (9.89%) Public Sector
3 20 (5.49%) Banking
4 12 (3.30%) Manufacturing
5 11 (3.02%) Pharmaceutical
6 10 (2.75%) Telecoms
7 9 (2.47%) Law
8 8 (2.20%) Aerospace
9 7 (1.92%) Retail
10 4 (1.10%) Investment Banking
11 3 (0.82%) German Language
11 3 (0.82%) Marketing
12 2 (0.55%) Front Office
12 2 (0.55%) International Banking
12 2 (0.55%) Legal
12 2 (0.55%) Police
12 2 (0.55%) Retail Banking
13 1 (0.27%) Advertising
13 1 (0.27%) Electronics
13 1 (0.27%) Financial Institution
Job Titles
1 54 (14.84%) Consultant
2 48 (13.19%) Analyst
3 40 (10.99%) Developer
4 39 (10.71%) Architect
5 35 (9.62%) ServiceNow Developer
6 21 (5.77%) Project Manager
7 19 (5.22%) Administrator
8 17 (4.67%) Service Analyst
8 17 (4.67%) Support Engineer
9 16 (4.40%) Service Manager
10 15 (4.12%) Solutions Architect
11 12 (3.30%) Delivery Manager
11 12 (3.30%) Service Desk Analyst
12 11 (3.02%) ServiceNow Consultant
13 10 (2.75%) IT Consultant
14 9 (2.47%) IAM Consultant
15 8 (2.20%) Data Centre Engineer
15 8 (2.20%) Data Centre Operations Engineer
15 8 (2.20%) Operations Engineer
15 8 (2.20%) Security Analyst
Libraries, Frameworks & Software Standards
1 29 (7.97%) Web Services
2 26 (7.14%) REST
3 21 (5.77%) HTML
4 18 (4.95%) LDAP
4 18 (4.95%) SOAP
5 17 (4.67%) CSS
6 16 (4.40%) AngularJS
7 14 (3.85%) JSON
7 14 (3.85%) XML
8 10 (2.75%) Ajax
9 9 (2.47%) Twitter Bootstrap
10 7 (1.92%) jQuery
11 6 (1.65%) CSS3
11 6 (1.65%) Elastic Stack
11 6 (1.65%) J2EE
11 6 (1.65%) Middleware
11 6 (1.65%) SailPoint
12 5 (1.37%) .NET
12 5 (1.37%) Node.js
12 5 (1.37%) RESTful
Miscellaneous
1 53 (14.56%) CMDB
2 42 (11.54%) Management Information System
3 33 (9.07%) Analytical Skills
4 16 (4.40%) Data Centre
5 15 (4.12%) User Experience
6 8 (2.20%) Augmented Reality
6 8 (2.20%) Hybrid Cloud
6 8 (2.20%) Public Cloud
7 7 (1.92%) Virtual Team
8 6 (1.65%) PMI
9 4 (1.10%) Data Structures
9 4 (1.10%) Enterprise Software
9 4 (1.10%) Foreign Exchange (FX)
9 4 (1.10%) Self-Motivation
10 3 (0.82%) Blackberry
10 3 (0.82%) Cloud Native
10 3 (0.82%) Clustering
10 3 (0.82%) Derivative
10 3 (0.82%) Market Risk
10 3 (0.82%) Taxonomies
Operating Systems
1 60 (16.48%) Windows
2 21 (5.77%) Windows 10
3 20 (5.49%) Unix
4 18 (4.95%) Windows 7
5 15 (4.12%) Linux
6 8 (2.20%) Solaris
7 7 (1.92%) Windows Server
8 4 (1.10%) Mac OS
9 3 (0.82%) Android
10 2 (0.55%) Apple iOS
10 2 (0.55%) Windows Server 2012
10 2 (0.55%) Windows Server 2016
11 1 (0.27%) Red Hat Enterprise Linux
11 1 (0.27%) Windows Server 2008
Processes & Methodologies
1 118 (32.42%) ITIL
2 92 (25.27%) Agile Software Development
3 91 (25.00%) ITSM
4 60 (16.48%) Service Management
5 40 (10.99%) DevOps
6 38 (10.44%) Asset Management
6 38 (10.44%) Change Management
7 36 (9.89%) Problem-Solving
7 36 (9.89%) Stakeholder Management
8 34 (9.34%) Migration
9 32 (8.79%) Project Management
10 29 (7.97%) Continuous Improvement
11 27 (7.42%) Configuration Management
12 26 (7.14%) Problem Management
13 23 (6.32%) Information Security
13 23 (6.32%) Service Delivery
14 22 (6.04%) Workflow
15 21 (5.77%) Knowledge Management
16 20 (5.49%) Incident Management
16 20 (5.49%) Scrum
Programming Languages
1 34 (9.34%) PowerShell
2 31 (8.52%) JavaScript
3 19 (5.22%) Java
4 17 (4.67%) Python
5 13 (3.57%) C
6 12 (3.30%) SQL
7 10 (2.75%) Perl
8 8 (2.20%) Shell Script
9 6 (1.65%) C#
10 5 (1.37%) Groovy
11 3 (0.82%) Bash Shell
12 2 (0.55%) Ruby
12 2 (0.55%) T-SQL
12 2 (0.55%) VB.NET
13 1 (0.27%) BeanShell
13 1 (0.27%) Lua
13 1 (0.27%) PL/SQL
Qualifications
1 52 (14.29%) Security Cleared
2 42 (11.54%) SC Cleared
3 26 (7.14%) Degree
4 12 (3.30%) CISA
5 9 (2.47%) DV Cleared
6 7 (1.92%) CISSP
6 7 (1.92%) Computer Science Degree
6 7 (1.92%) PMI Certification
6 7 (1.92%) PRINCE2 Certification
7 6 (1.65%) CISM
7 6 (1.65%) ITIL Certification
8 3 (0.82%) PRINCE2 Practitioner
9 2 (0.55%) BPSS Clearance
9 2 (0.55%) CCNP
9 2 (0.55%) Cisco Certification
9 2 (0.55%) CRISC
10 1 (0.27%) CCNA
10 1 (0.27%) CLAS
10 1 (0.27%) DBS Check
10 1 (0.27%) TOGAF Certification
Quality Assurance & Compliance
1 24 (6.59%) SLA
2 11 (3.02%) Sarbanes-Oxley
3 9 (2.47%) ITGC
4 7 (1.92%) QA
5 6 (1.65%) GDPR
6 3 (0.82%) NCSC
7 2 (0.55%) COSO
7 2 (0.55%) PMO
8 1 (0.27%) COBIT
8 1 (0.27%) Data Quality
8 1 (0.27%) Disclosure Scotland
8 1 (0.27%) HL7
8 1 (0.27%) HMG Security Policy Framework
8 1 (0.27%) ISO/IEC 27001
8 1 (0.27%) PCI DSS
8 1 (0.27%) SEPA
System Software
1 46 (12.64%) Active Directory
2 11 (3.02%) VMware Infrastructure
3 9 (2.47%) Firmware
4 3 (0.82%) Virtual Desktop
4 3 (0.82%) Virtual Machines
5 2 (0.55%) Docker
5 2 (0.55%) Hyper-V
5 2 (0.55%) Time Sharing Option
6 1 (0.27%) BitLocker
6 1 (0.27%) IAG
6 1 (0.27%) OpenAM
6 1 (0.27%) OpenIDM
6 1 (0.27%) VMware ESXi
6 1 (0.27%) XenApp
6 1 (0.27%) XenDesktop
Systems Management
1 28 (7.69%) SCCM
2 20 (5.49%) Single Sign-On
3 9 (2.47%) Ansible
3 9 (2.47%) ZABBIX
4 8 (2.20%) SCOM
5 7 (1.92%) WSUS
6 5 (1.37%) Terraform
7 4 (1.10%) Cisco IPCC
8 3 (0.82%) Kubernetes
8 3 (0.82%) Microsoft Intune
8 3 (0.82%) Netcool
9 2 (0.55%) Microsoft Data Protection Manager
9 2 (0.55%) Netcool/OMNIbus
9 2 (0.55%) Opscode Chef
9 2 (0.55%) SCDPM
9 2 (0.55%) SCSM
10 1 (0.27%) Control-M
10 1 (0.27%) SolarWinds Orion
10 1 (0.27%) Tivoli
10 1 (0.27%) Tivoli Storage Manager
Vendors
1 49 (13.46%) Microsoft
2 23 (6.32%) Remedy
2 23 (6.32%) Splunk
3 21 (5.77%) Oracle
4 19 (5.22%) Citrix
5 17 (4.67%) SolarWinds
6 14 (3.85%) SAP
7 13 (3.57%) AppDynamics
7 13 (3.57%) VMware
8 11 (3.02%) IBM
9 7 (1.92%) Cisco
10 6 (1.65%) BMC
10 6 (1.65%) Dynatrace
10 6 (1.65%) New Relic
11 5 (1.37%) Micro Focus
11 5 (1.37%) MuleSoft
11 5 (1.37%) RedGate
12 4 (1.10%) Ivanti
12 4 (1.10%) Workday
13 3 (0.82%) CyberArk