Period
to 23 July 2019

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 23 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
23 Jul 2019
Same period 2018 Same period 2017
Rank 222 244 257
Rank change year-on-year +22 +13 +22
Contract jobs citing ServiceNow 1,123 1,186 967
As % of all contract IT jobs advertised in the UK 1.22% 1.15% 1.02%
As % of the Vendors category 2.86% 2.76% 2.32%
Number of daily rates quoted 777 782 645
UK median daily rate £488 £475 £475
Median daily rate % change year-on-year +2.63% - -
10th Percentile £164 £166 £263
90th Percentile £619 £625 £613
UK excluding London median daily rate £423 £450 £425
% change year-on-year -6.11% +5.88% +13.33%
Number of hourly rates quoted 42 55 17
UK median hourly rate £17.50 £17.50 £16.00
Median hourly rate % change year-on-year - +9.38% -25.58%
10th Percentile £13.03 £11.10 £12.30
90th Percentile £26.45 £40.40 £74.34
UK excluding London median hourly rate £17.50 £16.00 £16.00
% change year-on-year +9.38% - -21.95%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 39,203 42,949 41,763
As % of all contract IT jobs advertised in the UK 42.59% 41.59% 43.89%
Number of daily rates quoted 24,420 26,574 25,525
UK median daily rate £455 £450 £425
Median daily rate % change year-on-year +1.11% +5.88% +3.03%
10th Percentile £256 £250 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £415 £400
% change year-on-year +2.41% +3.75% +3.23%
Number of hourly rates quoted 1,414 1,597 1,422
UK median hourly rate £19.03 £17.50 £17.00
Median hourly rate % change year-on-year +8.74% +2.94% -2.86%
10th Percentile £11.01 £11.00 £10.50
90th Percentile £51.00 £47.22 £47.50
UK excluding London median hourly rate £18.00 £16.76 £16.27
% change year-on-year +7.40% +3.04% -6.79%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 23 July 2019.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 23 July 2019.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 23 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 1,056 £485 +2.11% 137
London +31 613 £525 - 59
UK excluding London +2 490 £423 -6.11% 87
South East -38 135 £450 - 30
North of England -16 126 £410 -8.89% 13
North West -19 77 £425 -5.56% 9
Midlands +29 69 £363 -14.71% 16
South West +13 55 £363 -30.95% 12
East of England +37 54 £455 +51.67% 8
West Midlands +20 47 £375 -10.45% 12
Yorkshire +33 44 £380 - 3
Scotland +19 37 £425 +57.41% 7
East Midlands +22 22 £325 -24.64% 4
Wales +11 16 £500 -4.76% 2
North East +5 5 £298 -25.63% 1

For the 6 months to 23 July 2019, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 441 (39.27%) ITIL
2 391 (34.82%) ITSM
3 299 (26.63%) Service Management
4 228 (20.30%) Windows
5 220 (19.59%) Agile Software Development
6 181 (16.12%) Finance
7 180 (16.03%) JavaScript
8 175 (15.58%) Active Directory
9 169 (15.05%) Microsoft
10 127 (11.31%) Microsoft Azure
11 123 (10.95%) XML
12 118 (10.51%) HTML
13 112 (9.97%) Office 365
14 104 (9.26%) CMDB
15 101 (8.99%) DevOps
16 100 (8.90%) Microsoft Office
17 94 (8.37%) Configuration Management
17 94 (8.37%) Windows 10
18 89 (7.93%) Linux
19 88 (7.84%) Change Management
20 87 (7.75%) Web Services
21 82 (7.30%) SQL
22 80 (7.12%) Asset Management
23 78 (6.95%) ITIL Certification
24 77 (6.86%) Amazon AWS
25 76 (6.77%) Security Cleared
26 73 (6.50%) Migration
27 71 (6.32%) Stakeholder Management
28 70 (6.23%) Python
28 70 (6.23%) JIRA

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (3.03%) CMS
2 33 (2.94%) Skype for Business
3 30 (2.67%) Confluence
4 29 (2.58%) MS Exchange
5 26 (2.32%) SharePoint
6 15 (1.34%) OpenStack
7 14 (1.25%) Exchange Server 2010
8 13 (1.16%) JBoss
9 12 (1.07%) Elasticsearch
9 12 (1.07%) IIS
10 9 (0.80%) Exchange Server 2013
11 7 (0.62%) Apache
11 7 (0.62%) Tomcat
12 5 (0.45%) nginx
12 5 (0.45%) WebLogic
13 3 (0.27%) IBM Notes
13 3 (0.27%) WordPress
14 2 (0.18%) Sitecore CMS
14 2 (0.18%) Umbraco
15 1 (0.089%) K2 blackpearl
Applications
1 100 (8.90%) Microsoft Office
2 56 (4.99%) Microsoft Excel
3 38 (3.38%) Microsoft PowerPoint
4 18 (1.60%) Microsoft Project
4 18 (1.60%) MS Visio
5 8 (0.71%) Chatbot
6 6 (0.53%) Camtasia
7 1 (0.089%) Acrobat
7 1 (0.089%) Windchill
Business Applications
1 36 (3.21%) Remedy ITSM
2 8 (0.71%) Endur
3 4 (0.36%) Dynamics CRM
3 4 (0.36%) Workday HCM
4 3 (0.27%) PeopleSoft HCM
4 3 (0.27%) Primavera
5 2 (0.18%) assyst
5 2 (0.18%) Changepoint
5 2 (0.18%) SAP BPC
5 2 (0.18%) SAP HCM
6 1 (0.089%) Markit EDM
6 1 (0.089%) Maximo
6 1 (0.089%) SAP ERP
6 1 (0.089%) SAP HR
6 1 (0.089%) SAP S/4HANA
6 1 (0.089%) Sparx Enterprise Architect
Cloud Services
1 127 (11.31%) Microsoft Azure
2 112 (9.97%) Office 365
3 77 (6.86%) Amazon AWS
4 40 (3.56%) SaaS
5 29 (2.58%) Azure Active Directory
6 28 (2.49%) IaaS
7 23 (2.05%) OpenShift
8 19 (1.69%) PaaS
9 17 (1.51%) SuccessFactors
10 16 (1.42%) Datadog
11 13 (1.16%) Azure Stack
12 11 (0.98%) Power Platform
13 10 (0.89%) Google Sheets
14 9 (0.80%) Google Cloud Platform
14 9 (0.80%) OneDrive
15 7 (0.62%) GitHub
16 5 (0.45%) npm
17 4 (0.36%) Cloud Computing
17 4 (0.36%) Slack
18 3 (0.27%) Virtual Private Cloud
Communications & Networking
1 47 (4.19%) DNS
2 37 (3.29%) Skype
3 27 (2.40%) LAN
4 25 (2.23%) WAN
5 24 (2.14%) Internet
6 22 (1.96%) SAN
6 22 (1.96%) TCP/IP
6 22 (1.96%) VPN
7 20 (1.78%) DHCP
8 15 (1.34%) Firewall
9 13 (1.16%) SMTP
10 12 (1.07%) FTP
10 12 (1.07%) SSL
11 9 (0.80%) Cisco IOS
11 9 (0.80%) NAS
12 7 (0.62%) SNMP
13 6 (0.53%) Kerberos
13 6 (0.53%) POP3
13 6 (0.53%) Remote Desktop
13 6 (0.53%) Wireless
Database & Business Intelligence
1 31 (2.76%) SQL Server
2 20 (1.78%) Relational Database
3 13 (1.16%) Redis
4 12 (1.07%) Apache Cassandra
4 12 (1.07%) InfluxDB
5 10 (0.89%) Power BI
6 5 (0.45%) MongoDB
6 5 (0.45%) Oracle Database
6 5 (0.45%) PostgreSQL
7 4 (0.36%) SQL Server 2008
8 2 (0.18%) Amazon RDS
8 2 (0.18%) Big Data
9 1 (0.089%) KDB
9 1 (0.089%) MariaDB
9 1 (0.089%) MS Access
9 1 (0.089%) NoSQL
9 1 (0.089%) Oracle Database 11g
9 1 (0.089%) Oracle Database 12c
9 1 (0.089%) Oracle Reports
9 1 (0.089%) Qlik Sense
Development Applications
1 70 (6.23%) JIRA
2 32 (2.85%) Git (software)
3 24 (2.14%) Visual Studio Team System
4 19 (1.69%) Jenkins
5 16 (1.42%) Team Foundation Server
6 11 (0.98%) GitLab
7 10 (0.89%) CircleCI
8 6 (0.53%) Maven
8 6 (0.53%) Oracle Forms
8 6 (0.53%) Sonatype Nexus
9 5 (0.45%) MSBuild
9 5 (0.45%) Spinnaker
9 5 (0.45%) Subversion
10 4 (0.36%) Gerrit
10 4 (0.36%) Selenium
11 2 (0.18%) Bitbucket
11 2 (0.18%) MSI
11 2 (0.18%) Rational DOORS
12 1 (0.089%) ClearQuest
12 1 (0.089%) SonarQube
General
1 181 (16.12%) Finance
2 44 (3.92%) Banking
3 24 (2.14%) Legal
4 18 (1.60%) Law
5 13 (1.16%) Investment Banking
6 12 (1.07%) Retail
7 9 (0.80%) Financial Institution
7 9 (0.80%) Front Office
8 8 (0.71%) Telecoms
9 6 (0.53%) Pharmaceutical
10 5 (0.45%) Back Office
10 5 (0.45%) Marketing
11 4 (0.36%) Advertising
12 3 (0.27%) Dutch Language
13 2 (0.18%) Manufacturing
13 2 (0.18%) Retail Banking
14 1 (0.089%) Billing
14 1 (0.089%) Games
14 1 (0.089%) Multimedia
14 1 (0.089%) Publishing
Job Titles
1 261 (23.24%) Analyst
2 222 (19.77%) Developer
3 192 (17.10%) ServiceNow Developer
4 104 (9.26%) Business Analyst
5 100 (8.90%) Architect
6 95 (8.46%) Consultant
7 59 (5.25%) Service Analyst
8 48 (4.27%) ServiceNow Consultant
9 45 (4.01%) Desktop Support
10 44 (3.92%) Support Analyst
11 41 (3.65%) Project Manager
11 41 (3.65%) Support Engineer
12 38 (3.38%) Service Desk Analyst
13 37 (3.29%) DevOps Engineer
14 31 (2.76%) IT Support
15 28 (2.49%) IT Analyst
16 24 (2.14%) 2nd Line Support
16 24 (2.14%) Service Manager
17 22 (1.96%) Administrator
17 22 (1.96%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 123 (10.95%) XML
2 118 (10.51%) HTML
3 87 (7.75%) Web Services
4 66 (5.88%) CSS
5 63 (5.61%) REST
6 47 (4.19%) AngularJS
7 46 (4.10%) Ajax
8 40 (3.56%) LDAP
9 35 (3.12%) SOAP
10 30 (2.67%) SAML
11 20 (1.78%) Middleware
12 19 (1.69%) Node.js
13 16 (1.42%) HTML5
14 15 (1.34%) Elastic Stack
14 15 (1.34%) JSON
15 13 (1.16%) .NET
15 13 (1.16%) J2EE
16 12 (1.07%) Kafka
16 12 (1.07%) Memcached
16 12 (1.07%) Swagger
Miscellaneous
1 104 (9.26%) CMDB
2 64 (5.70%) Analytical Skills
3 48 (4.27%) User Experience
4 38 (3.38%) Management Information System
5 34 (3.03%) Self-Motivation
6 33 (2.94%) Data Centre
7 18 (1.60%) Wiki
8 16 (1.42%) Replication
9 15 (1.34%) iPhone
10 13 (1.16%) Mobile App
11 12 (1.07%) Blackberry
11 12 (1.07%) Public Cloud
11 12 (1.07%) Video Conferencing
12 11 (0.98%) PKI
13 9 (0.80%) Virtual Team
14 8 (0.71%) Smartphone
15 7 (0.62%) Hedge funds
15 7 (0.62%) iPad
15 7 (0.62%) Mainframe
16 5 (0.45%) Data Structures
Operating Systems
1 228 (20.30%) Windows
2 94 (8.37%) Windows 10
3 89 (7.93%) Linux
4 70 (6.23%) Windows 7
5 41 (3.65%) Unix
6 37 (3.29%) Windows Server
7 36 (3.21%) Red Hat Enterprise Linux
8 33 (2.94%) Apple iOS
9 28 (2.49%) Android
10 20 (1.78%) CentOS
11 19 (1.69%) Mac OS
11 19 (1.69%) Solaris
12 17 (1.51%) Windows Server 2008
12 17 (1.51%) Windows Server 2012
13 7 (0.62%) AIX
14 6 (0.53%) Windows Server 2003
15 4 (0.36%) Mac OS X
15 4 (0.36%) Windows 2000
16 2 (0.18%) Windows 8
16 2 (0.18%) Windows XP
Processes & Methodologies
1 441 (39.27%) ITIL
2 391 (34.82%) ITSM
3 299 (26.63%) Service Management
4 220 (19.59%) Agile Software Development
5 101 (8.99%) DevOps
6 94 (8.37%) Configuration Management
7 88 (7.84%) Change Management
8 80 (7.12%) Asset Management
9 73 (6.50%) Migration
10 71 (6.32%) Stakeholder Management
11 66 (5.88%) ITIL V3
12 64 (5.70%) Problem-Solving
13 63 (5.61%) Project Management
13 63 (5.61%) Workflow
14 58 (5.16%) Scrum
15 49 (4.36%) Business Analysis
15 49 (4.36%) Service Design
16 47 (4.19%) Waterfall
17 46 (4.10%) Incident Management
17 46 (4.10%) User Acceptance Testing
Programming Languages
1 180 (16.03%) JavaScript
2 82 (7.30%) SQL
3 70 (6.23%) Python
4 62 (5.52%) PowerShell
5 47 (4.19%) Java
6 32 (2.85%) Bash Shell
7 30 (2.67%) Perl
8 25 (2.23%) C
9 13 (1.16%) Ruby
10 12 (1.07%) Shell Script
11 11 (0.98%) C#
12 8 (0.71%) PHP
13 5 (0.45%) VBA
14 4 (0.36%) C++
14 4 (0.36%) VBScript
15 3 (0.27%) Groovy
16 2 (0.18%) Korn
17 1 (0.089%) ABAP
17 1 (0.089%) PL/SQL
17 1 (0.089%) T-SQL
Qualifications
1 78 (6.95%) ITIL Certification
2 76 (6.77%) Security Cleared
3 56 (4.99%) SC Cleared
4 32 (2.85%) Degree
5 21 (1.87%) ITIL Foundation Certificate
6 19 (1.69%) Microsoft Certification
7 16 (1.42%) DV Cleared
8 10 (0.89%) FFIEC
8 10 (0.89%) MCSE
9 9 (0.80%) CISSP
10 7 (0.62%) A+ Certification
10 7 (0.62%) ISEB
11 6 (0.53%) MCP
11 6 (0.53%) PRINCE2 Certification
11 6 (0.53%) PRINCE2 Practitioner
12 5 (0.45%) Cisco Certification
13 4 (0.36%) BPSS Clearance
13 4 (0.36%) CCNA
13 4 (0.36%) CEH
13 4 (0.36%) RHCE
Quality Assurance & Compliance
1 63 (5.61%) SLA
2 20 (1.78%) Sarbanes-Oxley
3 13 (1.16%) QA
4 11 (0.98%) PMO
5 10 (0.89%) Data Quality
5 10 (0.89%) GDPR
6 8 (0.71%) COBIT
6 8 (0.71%) ISO/IEC 20000
6 8 (0.71%) ISO/IEC 27001
7 3 (0.27%) PCI DSS
8 1 (0.089%) MiFID
8 1 (0.089%) SSAE 16
System Software
1 175 (15.58%) Active Directory
2 39 (3.47%) Docker
3 31 (2.76%) VMware Infrastructure
4 25 (2.23%) XenApp
5 13 (1.16%) XenDesktop
6 11 (0.98%) VMware ESXi
7 9 (0.80%) Hyper-V
8 7 (0.62%) Virtual Machines
9 6 (0.53%) vSphere
10 5 (0.45%) Tivoli Workload Scheduler
10 5 (0.45%) Xen
11 4 (0.36%) Citrix Hypervisor
11 4 (0.36%) NFS
11 4 (0.36%) Terminal Services
12 3 (0.27%) BitLocker
12 3 (0.27%) Microsoft App-V
12 3 (0.27%) SRDF
12 3 (0.27%) VMware NSX
13 2 (0.18%) Veritas Volume Manager
13 2 (0.18%) Virtual Desktop
Systems Management
1 61 (5.43%) SCCM
2 52 (4.63%) Ansible
3 44 (3.92%) Single Sign-On
4 36 (3.21%) Kubernetes
4 36 (3.21%) Puppet
5 21 (1.87%) ZABBIX
6 17 (1.51%) Terraform
7 14 (1.25%) logstash
7 14 (1.25%) vRealize
8 13 (1.16%) Kibana
9 12 (1.07%) Consul
9 12 (1.07%) Grafana
9 12 (1.07%) Graphite
9 12 (1.07%) Opscode Chef
10 10 (0.89%) SCOM
10 10 (0.89%) Tivoli
11 9 (0.80%) AirWatch
11 9 (0.80%) Nagios
12 8 (0.71%) Norton AntiVirus
13 6 (0.53%) Netcool
Vendors
1 169 (15.05%) Microsoft
2 55 (4.90%) Citrix
2 55 (4.90%) Remedy
3 53 (4.72%) VMware
4 50 (4.45%) BMC
5 46 (4.10%) Cisco
6 36 (3.21%) Red Hat
7 31 (2.76%) SAP
8 30 (2.67%) Snow
9 29 (2.58%) Splunk
10 26 (2.32%) Oracle
11 23 (2.05%) HP
12 22 (1.96%) IBM
13 20 (1.78%) Google
14 19 (1.69%) Workday
15 17 (1.51%) Apple
16 16 (1.42%) AppDynamics
17 14 (1.25%) CA
18 13 (1.16%) Micro Focus
18 13 (1.16%) NetApp