Period
to 9 April 2020

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 9 April 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
9 Apr 2020
Same period 2019 Same period 2018
Rank 219 234 253
Rank change year-on-year +15 +19 +12
Contract jobs citing ServiceNow 719 1,179 1,085
As % of all contract jobs advertised in the UK 1.19% 1.22% 1.07%
As % of the Vendors category 2.77% 2.86% 2.58%
Number of daily rates quoted 478 815 773
Median daily rate £450 £500 £495
Median daily rate % change year-on-year -10.00% +1.01% +10.00%
10th Percentile £151 £175 £251
90th Percentile £575 £638 £625
UK excluding London median daily rate £375 £394 £425
% change year-on-year -4.76% -7.35% -
Number of hourly rates quoted 40 54 44
Median hourly rate £18.70 £17.50 £16.00
Median hourly rate % change year-on-year +6.86% +9.38% -13.51%
10th Percentile £14.87 £12.50 £11.44
90th Percentile £33.30 £27.10 £35.00
UK excluding London median hourly rate £17.50 £17.46 £15.75
% change year-on-year +0.26% +10.83% -14.86%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 25,911 41,247 41,997
As % of all contract IT jobs advertised in the UK 42.78% 42.61% 41.61%
Number of daily rates quoted 15,508 25,695 26,187
Median daily rate £450 £450 £450
10th Percentile £213 £263 £243
90th Percentile £650 £638 £625
UK excluding London median daily rate £425 £425 £405
% change year-on-year - +4.94% +1.25%
Number of hourly rates quoted 1,213 1,412 1,430
Median hourly rate £19.50 £18.03 £17.50
Median hourly rate % change year-on-year +8.17% +3.01% +2.94%
10th Percentile £11.86 £10.92 £10.75
90th Percentile £51.75 £49.50 £47.50
Median hourly rate £18.21 £17.00 £16.00
% change year-on-year +7.12% +6.25% -3.03%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 9 April 2020.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 9 April 2020.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 9 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 620 £413 -17.50% 80
UK excluding London +55 394 £375 -4.76% 42
London -23 282 £475 -11.63% 39
South East +112 165 £393 -7.65% 20
East of England +53 63 £369 -27.16% 4
Work from Home +5 58 £550 +4.76% 9
North of England -16 57 £350 -17.65% 12
Scotland +18 49 £400 +10.34% 1
North West -3 35 £350 -17.65% 7
Midlands +34 30 £185 -48.61% 2
South West +21 21 £300 -20.00% 2
West Midlands +54 20 £195 -49.35% 1
Yorkshire +23 15 £450 +9.76% 4
Wales +28 9 £525 +50.00% 1
East Midlands +16 9 £151 -53.54% 1
North East +30 6 £173 -65.50% 1

For the 6 months to 9 April 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 243 (33.80%) ITIL
2 176 (24.48%) Windows
3 145 (20.17%) ITSM
4 135 (18.78%) Agile Software Development
5 130 (18.08%) Microsoft
6 115 (15.99%) Active Directory
7 107 (14.88%) Analytical Skills
8 104 (14.46%) Problem-Solving
8 104 (14.46%) Service Management
9 95 (13.21%) Security Cleared
10 92 (12.80%) Office 365
11 80 (11.13%) SC Cleared
12 77 (10.71%) Web Services
12 77 (10.71%) Microsoft Office
13 76 (10.57%) Azure
14 75 (10.43%) Finance
15 72 (10.01%) Windows 10
16 71 (9.87%) JavaScript
17 68 (9.46%) Remedy
17 68 (9.46%) DevOps
18 66 (9.18%) Change Management
19 63 (8.76%) JIRA
20 57 (7.93%) Windows 7
21 56 (7.79%) REST
22 55 (7.65%) SCCM
23 54 (7.51%) SOAP
23 54 (7.51%) IBM
24 51 (7.09%) Remedy ITSM
24 51 (7.09%) Asset Management
25 50 (6.95%) SLA

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (5.15%) Confluence
2 28 (3.89%) MS Exchange
3 25 (3.48%) SharePoint
4 19 (2.64%) Skype for Business
5 13 (1.81%) Exchange Server 2010
6 12 (1.67%) Blackberry Enterprise Server
7 6 (0.83%) WebSphere
8 4 (0.56%) FileNet
8 4 (0.56%) IIS
9 3 (0.42%) CMS
9 3 (0.42%) OpenStack
10 2 (0.28%) Apache
10 2 (0.28%) Exchange Server 2007
10 2 (0.28%) IBM Notes
11 1 (0.14%) Elasticsearch
11 1 (0.14%) NetWeaver
11 1 (0.14%) Tomcat
Applications
1 77 (10.71%) Microsoft Office
2 32 (4.45%) Microsoft Excel
3 16 (2.23%) Microsoft PowerPoint
4 13 (1.81%) MS Visio
5 7 (0.97%) Microsoft Project
6 1 (0.14%) Spreadsheet
Business Applications
1 51 (7.09%) Remedy ITSM
2 9 (1.25%) SAP Oil and Gas
3 5 (0.70%) SAP GRC
4 4 (0.56%) assyst
5 3 (0.42%) SAP HR
6 2 (0.28%) Dynamics AX
6 2 (0.28%) NetSuite
6 2 (0.28%) SAP MM
7 1 (0.14%) Maximo
7 1 (0.14%) Oracle EBS
7 1 (0.14%) PeopleSoft HCM
7 1 (0.14%) SAP ERP
7 1 (0.14%) SAP Hybris
7 1 (0.14%) SAP S/4HANA
7 1 (0.14%) SAP SD
7 1 (0.14%) Workday HCM
7 1 (0.14%) Workfront
Cloud Services
1 92 (12.80%) Office 365
2 76 (10.57%) Azure
3 38 (5.29%) AWS
4 32 (4.45%) SaaS
5 23 (3.20%) PaaS
6 15 (2.09%) Power Platform
7 12 (1.67%) GitHub
8 11 (1.53%) Azure Active Directory
9 6 (0.83%) Cloud Computing
10 5 (0.70%) IaaS
10 5 (0.70%) OneDrive
11 4 (0.56%) G Suite
11 4 (0.56%) SuccessFactors
12 3 (0.42%) CloudBees
13 2 (0.28%) Dynamics 365
13 2 (0.28%) Google Analytics
13 2 (0.28%) Slack
13 2 (0.28%) Veeva
14 1 (0.14%) GCP
14 1 (0.14%) Serverless
Communications & Networking
1 35 (4.87%) SNMP
1 35 (4.87%) VPN
2 34 (4.73%) Skype
3 26 (3.62%) Firewall
4 24 (3.34%) DNS
5 21 (2.92%) DHCP
6 20 (2.78%) TCP/IP
7 17 (2.36%) Cisco IOS
8 13 (1.81%) FTP
8 13 (1.81%) Remote Desktop
9 9 (1.25%) Broadband
9 9 (1.25%) VoIP
10 6 (0.83%) Wireless
11 5 (0.70%) LAN
11 5 (0.70%) SAN
11 5 (0.70%) WAN
12 4 (0.56%) Ethernet
13 3 (0.42%) Internet
13 3 (0.42%) Intranet
13 3 (0.42%) Wi-Fi
Database & Business Intelligence
1 30 (4.17%) SQL Server
2 15 (2.09%) Power BI
3 12 (1.67%) Relational Database
4 11 (1.53%) PostgreSQL
4 11 (1.53%) SQL Server Integration Services
5 9 (1.25%) MariaDB
5 9 (1.25%) SQL Server Reporting Services
6 8 (1.11%) SQL Server 2008
7 6 (0.83%) Data Warehouse
8 5 (0.70%) Amazon RDS
8 5 (0.70%) DTS
9 4 (0.56%) Microsoft Analysis Services
9 4 (0.56%) MS Access
9 4 (0.56%) MySQL
9 4 (0.56%) SQL Server Analysis Services
10 3 (0.42%) Big Data
10 3 (0.42%) Oracle Reports
10 3 (0.42%) SQL Server 2012
10 3 (0.42%) SQL Server 2014
10 3 (0.42%) SQL Server 2016
Development Applications
1 63 (8.76%) JIRA
2 21 (2.92%) Jenkins
3 15 (2.09%) GitLab
4 8 (1.11%) Selenium
5 5 (0.70%) Team Foundation Server
5 5 (0.70%) Visual Studio
6 3 (0.42%) Artifactory
7 2 (0.28%) Git (software)
7 2 (0.28%) Oracle Forms
8 1 (0.14%) Atlassian Bamboo
8 1 (0.14%) Gerrit
8 1 (0.14%) GoCD
8 1 (0.14%) Hudson
8 1 (0.14%) Rational DOORS
8 1 (0.14%) Serena SBM
8 1 (0.14%) Subversion
8 1 (0.14%) TeamCity
8 1 (0.14%) Visual Studio Team System
General
1 75 (10.43%) Finance
2 50 (6.95%) Public Sector
3 20 (2.78%) Banking
4 19 (2.64%) Telecoms
5 14 (1.95%) Law
6 10 (1.39%) Retail
7 9 (1.25%) Pharmaceutical
8 6 (0.83%) Manufacturing
9 5 (0.70%) Corporate Banking
9 5 (0.70%) Front Office
10 4 (0.56%) Advertising
10 4 (0.56%) German Language
11 3 (0.42%) Billing
11 3 (0.42%) Legal
12 2 (0.28%) Aerospace
12 2 (0.28%) Back Office
12 2 (0.28%) Financial Institution
12 2 (0.28%) Marketing
12 2 (0.28%) Private Banking
12 2 (0.28%) Wholesale Banking
Job Titles
1 144 (20.03%) Analyst
2 110 (15.30%) Developer
3 82 (11.40%) ServiceNow Developer
4 77 (10.71%) Architect
5 47 (6.54%) Consultant
6 42 (5.84%) Business Analyst
7 41 (5.70%) Designer
8 40 (5.56%) Support Engineer
9 38 (5.29%) Service Analyst
10 34 (4.73%) Solutions Architect
11 32 (4.45%) Desktop Support
12 30 (4.17%) Service Desk Analyst
13 29 (4.03%) DevOps Engineer
13 29 (4.03%) Service Manager
13 29 (4.03%) Solutions Designer
14 28 (3.89%) Support Analyst
15 27 (3.76%) 2nd Line Support
15 27 (3.76%) ServiceNow Consultant
16 25 (3.48%) Project Manager
17 24 (3.34%) Administrator
Libraries, Frameworks & Software Standards
1 77 (10.71%) Web Services
2 56 (7.79%) REST
3 54 (7.51%) SOAP
4 38 (5.29%) XML
5 32 (4.45%) HTML
6 15 (2.09%) LDAP
7 13 (1.81%) Ajax
8 12 (1.67%) .NET
9 10 (1.39%) CSS
10 9 (1.25%) JSON
10 9 (1.25%) Node.js
11 8 (1.11%) AngularJS
11 8 (1.11%) Apache Cordova
12 7 (0.97%) Flutter
12 7 (0.97%) SAML
12 7 (0.97%) SAPUI5
13 6 (0.83%) XSLT
14 5 (0.70%) SailPoint
14 5 (0.70%) Twitter Bootstrap
15 4 (0.56%) RESTful
Miscellaneous
1 107 (14.88%) Analytical Skills
2 49 (6.82%) CMDB
3 28 (3.89%) Data Centre
4 27 (3.76%) Management Information System
5 21 (2.92%) Self-Motivation
6 18 (2.50%) Blackberry
6 18 (2.50%) iPhone
7 15 (2.09%) Mobile App
7 15 (2.09%) Smartphone
8 11 (1.53%) Virtual Team
9 8 (1.11%) Video Conferencing
10 6 (0.83%) iPad
10 6 (0.83%) Microsoft Licensing
10 6 (0.83%) Public Cloud
11 5 (0.70%) Digital Media
11 5 (0.70%) Handset
11 5 (0.70%) User Experience
11 5 (0.70%) Video\Live Streaming
12 4 (0.56%) FMCG
12 4 (0.56%) PMI
Operating Systems
1 176 (24.48%) Windows
2 72 (10.01%) Windows 10
3 57 (7.93%) Windows 7
4 41 (5.70%) Windows Server
5 37 (5.15%) Linux
6 31 (4.31%) Android
7 13 (1.81%) Unix
8 12 (1.67%) Apple iOS
9 9 (1.25%) Mac OS
9 9 (1.25%) Mac OS X
10 7 (0.97%) Red Hat Enterprise Linux
11 4 (0.56%) CentOS
11 4 (0.56%) CoreOS
12 3 (0.42%) Windows 8
12 3 (0.42%) Windows Server 2008
12 3 (0.42%) Windows Server 2012
12 3 (0.42%) Windows Server 2016
13 2 (0.28%) Solaris
14 1 (0.14%) HPUX
14 1 (0.14%) Windows Server 2003
Processes & Methodologies
1 243 (33.80%) ITIL
2 145 (20.17%) ITSM
3 135 (18.78%) Agile Software Development
4 104 (14.46%) Problem-Solving
4 104 (14.46%) Service Management
5 68 (9.46%) DevOps
6 66 (9.18%) Change Management
7 51 (7.09%) Asset Management
8 43 (5.98%) Scrum
8 43 (5.98%) Stakeholder Management
9 42 (5.84%) Configuration Management
10 41 (5.70%) Release Management
11 38 (5.29%) Kanban
11 38 (5.29%) Service Delivery
12 37 (5.15%) Workflow
13 35 (4.87%) Incident Management
13 35 (4.87%) ITIL V3
13 35 (4.87%) Migration
13 35 (4.87%) Project Management
14 29 (4.03%) Continuous Improvement
Programming Languages
1 71 (9.87%) JavaScript
2 43 (5.98%) Perl
3 39 (5.42%) Python
4 37 (5.15%) Shell Script
5 36 (5.01%) Java
5 36 (5.01%) PowerShell
6 32 (4.45%) SQL
7 23 (3.20%) PHP
8 11 (1.53%) C#
9 8 (1.11%) Bash Shell
9 8 (1.11%) T-SQL
10 7 (0.97%) Apple Swift
10 7 (0.97%) Dart
10 7 (0.97%) Objective-C
11 6 (0.83%) Groovy
11 6 (0.83%) Ruby
12 5 (0.70%) ABAP
12 5 (0.70%) VB.NET
13 3 (0.42%) PL/SQL
14 2 (0.28%) C
Qualifications
1 95 (13.21%) Security Cleared
2 80 (11.13%) SC Cleared
3 41 (5.70%) ITIL Certification
4 19 (2.64%) Degree
5 9 (1.25%) DV Cleared
5 9 (1.25%) MCP
6 7 (0.97%) ITIL Foundation Certificate
6 7 (0.97%) Microsoft Certification
6 7 (0.97%) PMI Certification
7 5 (0.70%) PRINCE2 Certification
8 4 (0.56%) CESG Certified Professional
8 4 (0.56%) Cisco Certification
8 4 (0.56%) CTC Cleared
9 3 (0.42%) BPSS Clearance
9 3 (0.42%) CCIE
9 3 (0.42%) IIBA
9 3 (0.42%) PMP
10 2 (0.28%) A+ Certification
10 2 (0.28%) APMP
10 2 (0.28%) Computer Science Degree
Quality Assurance & Compliance
1 50 (6.95%) SLA
2 9 (1.25%) COBIT
3 7 (0.97%) GDPR
4 6 (0.83%) Sarbanes-Oxley
5 5 (0.70%) Data Quality
5 5 (0.70%) PCI DSS
5 5 (0.70%) PMO
5 5 (0.70%) QA
6 2 (0.28%) Disclosure Scotland
6 2 (0.28%) GxP
7 1 (0.14%) HL7
7 1 (0.14%) HMG Security Policy Framework
7 1 (0.14%) ISO/IEC 20000
7 1 (0.14%) ISO/IEC 27001
System Software
1 115 (15.99%) Active Directory
2 16 (2.23%) VMware Infrastructure
3 14 (1.95%) Docker
4 6 (0.83%) Virtual Machines
5 5 (0.70%) Hyper-V
6 2 (0.28%) Microsoft App-V
6 2 (0.28%) Virtual Desktop
6 2 (0.28%) Virtual Servers
6 2 (0.28%) VMware ESXi
6 2 (0.28%) vSphere
6 2 (0.28%) XenApp
7 1 (0.14%) Ceph
7 1 (0.14%) Gluster
7 1 (0.14%) IAG
7 1 (0.14%) OpenIDM
7 1 (0.14%) Oracle RAC
7 1 (0.14%) VMware Workstation
Systems Management
1 55 (7.65%) SCCM
2 40 (5.56%) Netcool
3 37 (5.15%) Netcool/OMNIbus
4 36 (5.01%) Amdocs OSS
5 22 (3.06%) Ansible
6 17 (2.36%) Single Sign-On
7 16 (2.23%) Terraform
8 15 (2.09%) Kubernetes
8 15 (2.09%) Microsoft Intune
9 14 (1.95%) AirWatch
10 11 (1.53%) SCOM
11 8 (1.11%) Puppet
12 7 (0.97%) Tivoli
13 6 (0.83%) Jamf Pro
14 5 (0.70%) NetBackup
14 5 (0.70%) Opscode Chef
14 5 (0.70%) RSA Archer
15 4 (0.56%) Kibana
15 4 (0.56%) Perfmon
15 4 (0.56%) Systems Management Server (SMS)
Vendors
1 130 (18.08%) Microsoft
2 68 (9.46%) Remedy
3 54 (7.51%) IBM
4 49 (6.82%) Cisco
5 46 (6.40%) BMC
6 44 (6.12%) SAP
7 36 (5.01%) Cramer
7 36 (5.01%) Siebel
7 36 (5.01%) xMatters
8 34 (4.73%) VMware
9 29 (4.03%) Citrix
10 23 (3.20%) Ivanti
11 22 (3.06%) Oracle
12 21 (2.92%) HP
13 19 (2.64%) Atlassian
14 18 (2.50%) Snow
15 16 (2.23%) Huawei
16 14 (1.95%) Apple
16 14 (1.95%) Nokia
17 13 (1.81%) AppDynamics