Period
to 23 May 2018

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
UK
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 241 243 296
Rank change year-on-year +2 +53 +199
Contract jobs citing ServiceNow 1,108 930 904
As % of all contract IT jobs advertised in the UK 1.10% 1.03% 0.86%
As % of the Vendors category 2.64% 2.33% 1.95%
Number of daily rates quoted 746 635 598
UK median daily rate £475 £475 £475
10th Percentile £208 £263 £262
90th Percentile £625 £625 £625
UK excluding London median daily rate £444 £425 £411
% change year-on-year +4.47% +3.34% +17.50%
Number of hourly rates quoted 44 15 15
UK median hourly rate £17.50 £20.00 £17.00
Median hourly rate % change year-on-year -12.50% +17.65% +25.53%
10th Percentile £11.44 £14.20 £12.68
90th Percentile £46.45 £74.34 £36.50
UK excluding London median hourly rate £16.00 £20.00 £14.50
% change year-on-year -20.00% +37.93% +3.57%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Contract vacancies with a requirement for knowledge or experience of vendor products and services 42,037 39,889 46,380
As % of all contract IT jobs advertised in the UK 41.71% 44.21% 43.95%
Number of daily rates quoted 26,209 24,495 28,171
UK median daily rate £450 £425 £410
Median daily rate % change year-on-year +5.88% +3.66% +2.50%
10th Percentile £250 £250 £240
90th Percentile £625 £600 £588
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 1,468 1,398 1,633
UK median hourly rate £17.50 £17.50 £18.75
Median hourly rate % change year-on-year - -6.67% +7.14%
10th Percentile £10.75 £10.28 £10.00
90th Percentile £47.50 £47.50 £47.83
UK excluding London median hourly rate £15.86 £16.99 £18.00
% change year-on-year -6.65% -5.61% +7.46%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow.

Contractor daily rate trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ServiceNow over the 6 months to 23 May 2018.

Contractor daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow.

Contractor hourly rate trend for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ServiceNow over the 6 months to 23 May 2018.

Contractor hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 1,054 £481 +1.32% 101
London -29 568 £500 - 38
UK excluding London +53 508 £444 +4.47% 67
South East +40 216 £450 +5.88% 20
North of England +31 172 £425 - 16
North West +22 107 £463 +7.56% 6
Midlands -16 55 £400 -6.98% 18
North East +25 41 £400 +14.29% 4
West Midlands -26 41 £400 -5.88% 10
Scotland -24 26 £310 -24.85% 3
Yorkshire -13 24 £455 +7.06% 6
East of England +8 19 £233 -7.00% 3
East Midlands +9 14 £400 -23.81% 7
South West +10 9 £475 -5.00% 6
Wales -18 7 £425 +6.25%
Northern Ireland +11 3 £305 -17.70% 1

For the 6 months to 23 May 2018, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ServiceNow.

1 475 (42.87%) ITIL
2 360 (32.49%) ITSM
3 332 (29.96%) Service Management
4 228 (20.58%) Windows
5 163 (14.71%) Agile Software Development
6 162 (14.62%) Finance
7 139 (12.55%) Active Directory
8 138 (12.45%) JavaScript
9 137 (12.36%) Microsoft
10 123 (11.10%) Change Management
11 106 (9.57%) Stakeholder Management
11 106 (9.57%) HTML
12 100 (9.03%) ITIL Certification
13 99 (8.94%) Microsoft Office
13 99 (8.94%) Security Cleared
14 97 (8.75%) Analytical Skills
15 95 (8.57%) Problem-Solving
16 94 (8.48%) XML
17 93 (8.39%) CMDB
17 93 (8.39%) ITIL V3
18 90 (8.12%) Linux
19 88 (7.94%) CSS
20 84 (7.58%) SC Cleared
21 83 (7.49%) Configuration Management
22 80 (7.22%) Asset Management
23 78 (7.04%) Project Management
23 78 (7.04%) Web Services
24 74 (6.68%) DevOps
25 73 (6.59%) SCCM
26 71 (6.41%) Incident Management

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (3.79%) CMS
2 41 (3.70%) SharePoint
3 32 (2.89%) Confluence
4 26 (2.35%) Skype for Business
5 22 (1.99%) MS Exchange
6 18 (1.62%) Apache
7 16 (1.44%) IIS
8 14 (1.26%) Tomcat
9 12 (1.08%) Elasticsearch
10 9 (0.81%) nginx
11 8 (0.72%) Exchange Server 2010
11 8 (0.72%) Exchange Server 2013
12 7 (0.63%) JBoss
12 7 (0.63%) WebLogic
13 5 (0.45%) SharePoint 2013
14 3 (0.27%) Apache Spark
14 3 (0.27%) CICS
15 2 (0.18%) Blackberry Enterprise Server
15 2 (0.18%) Oracle Workflow
15 2 (0.18%) SharePoint Server
Applications
1 99 (8.94%) Microsoft Office
2 52 (4.69%) Microsoft Excel
3 22 (1.99%) Microsoft PowerPoint
4 14 (1.26%) MS Visio
5 11 (0.99%) Microsoft Project
6 8 (0.72%) HipChat
7 3 (0.27%) Adobe Creative Suite
8 1 (0.090%) AutoCAD
Business Applications
1 19 (1.71%) Remedy ITSM
2 6 (0.54%) assyst
3 2 (0.18%) Workfront
4 1 (0.090%) Dynamics CRM
4 1 (0.090%) Remedy AR System
4 1 (0.090%) SAP CO
4 1 (0.090%) SAP ERP
4 1 (0.090%) SAP FI
4 1 (0.090%) SAP FI/CO
4 1 (0.090%) thinkFolio
Cloud Services
1 64 (5.78%) SaaS
2 56 (5.05%) Office 365
3 45 (4.06%) PaaS
4 44 (3.97%) IaaS
4 44 (3.97%) Microsoft Azure
5 35 (3.16%) Amazon AWS
6 13 (1.17%) OneDrive
7 7 (0.63%) AWS CloudFormation
8 6 (0.54%) GitHub
9 5 (0.45%) Azure Active Directory
9 5 (0.45%) G Suite
10 3 (0.27%) Cloud Computing
10 3 (0.27%) SuccessFactors
11 2 (0.18%) BrowserStack
11 2 (0.18%) Lucidchart
11 2 (0.18%) Mimecast
12 1 (0.090%) Dynamics 365
12 1 (0.090%) Google Cloud Platform
Communications & Networking
1 41 (3.70%) Firewall
2 33 (2.98%) Skype
3 28 (2.53%) TCP/IP
4 25 (2.26%) DNS
5 24 (2.17%) VPN
6 17 (1.53%) SSL
7 15 (1.35%) DHCP
8 12 (1.08%) Broadband
8 12 (1.08%) Remote Desktop
9 11 (0.99%) Cisco ASA
10 10 (0.90%) FTP
10 10 (0.90%) IPsec
10 10 (0.90%) SAN
10 10 (0.90%) SNMP
10 10 (0.90%) Wireless
11 9 (0.81%) BGP
11 9 (0.81%) BIG-IP
11 9 (0.81%) Cisco ISE
11 9 (0.81%) LAN
11 9 (0.81%) OSPF
Database & Business Intelligence
1 20 (1.81%) SQL Server
2 18 (1.62%) MySQL
3 14 (1.26%) Hadoop
3 14 (1.26%) Power BI
4 12 (1.08%) Relational Database
5 11 (0.99%) Big Data
6 8 (0.72%) Data Warehouse
7 5 (0.45%) DB2
7 5 (0.45%) Spotfire
8 4 (0.36%) Oracle Database
9 3 (0.27%) Azure SQL Database
9 3 (0.27%) MongoDB
9 3 (0.27%) PostgreSQL
10 2 (0.18%) Azure SQL Data Warehouse
10 2 (0.18%) EDMS
10 2 (0.18%) Pentaho
10 2 (0.18%) PowerCenter
11 1 (0.090%) BusinessObjects Web Intelligence
11 1 (0.090%) Oracle Database 11g
11 1 (0.090%) QlikView
Development Applications
1 66 (5.96%) JIRA
2 23 (2.08%) Git (software)
3 16 (1.44%) Jenkins
4 12 (1.08%) Gerrit
5 11 (0.99%) Selenium
6 9 (0.81%) MSI
7 8 (0.72%) Visual Studio Team System
8 7 (0.63%) Visual Studio
9 6 (0.54%) Bitbucket
10 4 (0.36%) InstallShield
10 4 (0.36%) Zephyr
11 3 (0.27%) WebDriver
12 2 (0.18%) Artifactory
12 2 (0.18%) Cucumber
12 2 (0.18%) GitLab
12 2 (0.18%) Jasmine
12 2 (0.18%) Team Foundation Server
13 1 (0.090%) Metasploit
13 1 (0.090%) Mocha
General
1 162 (14.62%) Finance
2 58 (5.23%) Banking
3 29 (2.62%) Telecoms
4 18 (1.62%) Financial Institution
5 14 (1.26%) Manufacturing
5 14 (1.26%) Retail
6 13 (1.17%) Investment Banking
7 11 (0.99%) Local Government
7 11 (0.99%) Publishing
8 9 (0.81%) German Language
9 8 (0.72%) Marketing
10 7 (0.63%) Legal
11 5 (0.45%) French Language
11 5 (0.45%) Games
11 5 (0.45%) Pharmaceutical
12 4 (0.36%) Law
13 3 (0.27%) Advertising
13 3 (0.27%) Front Office
14 2 (0.18%) Aerospace
14 2 (0.18%) Retail Banking
Job Titles
1 263 (23.74%) Analyst
2 210 (18.95%) Developer
3 179 (16.16%) ServiceNow Developer
4 135 (12.18%) Architect
5 99 (8.94%) Consultant
6 97 (8.75%) Business Analyst
7 80 (7.22%) Project Manager
8 71 (6.41%) Service Analyst
9 69 (6.23%) ServiceNow Consultant
10 45 (4.06%) Service Desk Analyst
10 45 (4.06%) Service Manager
11 37 (3.34%) Support Analyst
12 34 (3.07%) Support Engineer
13 30 (2.71%) Administrator
14 29 (2.62%) Desktop Support
15 28 (2.53%) IT Manager
16 27 (2.44%) IT Analyst
17 23 (2.08%) Lead Developer
18 20 (1.81%) 1st Line Support
19 19 (1.71%) Lead Architect
Libraries, Frameworks & Software Standards
1 106 (9.57%) HTML
2 94 (8.48%) XML
3 88 (7.94%) CSS
4 78 (7.04%) Web Services
5 70 (6.32%) AngularJS
6 55 (4.96%) REST
7 48 (4.33%) LDAP
8 35 (3.16%) Ajax
9 31 (2.80%) SOAP
10 28 (2.53%) HTML5
11 24 (2.17%) SailPoint
12 23 (2.08%) SAML
13 16 (1.44%) .NET
14 15 (1.35%) ISPF
15 14 (1.26%) JSON
16 11 (0.99%) Middleware
16 11 (0.99%) Twitter Bootstrap
16 11 (0.99%) XHTML
17 8 (0.72%) JDBC
18 7 (0.63%) Anaconda
Miscellaneous
1 97 (8.75%) Analytical Skills
2 93 (8.39%) CMDB
3 55 (4.96%) Management Information System
4 34 (3.07%) Data Centre
5 33 (2.98%) Greenfield Project
6 22 (1.99%) User Experience
7 17 (1.53%) VSAM
8 16 (1.44%) Self-Motivation
9 14 (1.26%) Hedge funds
10 12 (1.08%) Computer Science
11 11 (0.99%) Blackberry
11 11 (0.99%) Video Conferencing
12 9 (0.81%) Enterprise Software
12 9 (0.81%) Mainframe
13 8 (0.72%) iPad
13 8 (0.72%) Web 2.0
14 7 (0.63%) iPhone
14 7 (0.63%) PKI
14 7 (0.63%) Virtual Team
15 6 (0.54%) Public Cloud
Operating Systems
1 228 (20.58%) Windows
2 90 (8.12%) Linux
3 64 (5.78%) Windows 10
4 57 (5.14%) Windows 7
5 53 (4.78%) Unix
6 40 (3.61%) Windows Server
7 36 (3.25%) Red Hat Enterprise Linux
8 22 (1.99%) AIX
8 22 (1.99%) VMS
8 22 (1.99%) Windows Server 2008
9 19 (1.71%) Mac OS X
10 16 (1.44%) HPUX
10 16 (1.44%) MVS
10 16 (1.44%) Solaris
10 16 (1.44%) Windows 2000 Server
10 16 (1.44%) Windows Server 2012
11 14 (1.26%) VME
12 13 (1.17%) CentOS
13 12 (1.08%) Android
14 9 (0.81%) Mac OS
Processes & Methodologies
1 475 (42.87%) ITIL
2 360 (32.49%) ITSM
3 332 (29.96%) Service Management
4 163 (14.71%) Agile Software Development
5 123 (11.10%) Change Management
6 106 (9.57%) Stakeholder Management
7 95 (8.57%) Problem-Solving
8 93 (8.39%) ITIL V3
9 83 (7.49%) Configuration Management
10 80 (7.22%) Asset Management
11 78 (7.04%) Project Management
12 74 (6.68%) DevOps
13 71 (6.41%) Incident Management
14 66 (5.96%) Problem Management
14 66 (5.96%) Service Delivery
15 62 (5.60%) Scrum
16 59 (5.32%) Release Management
17 54 (4.87%) Migration
18 48 (4.33%) Data Modelling
19 46 (4.15%) Task Automation
Programming Languages
1 138 (12.45%) JavaScript
2 70 (6.32%) PowerShell
3 47 (4.24%) SQL
4 41 (3.70%) Java
5 38 (3.43%) Python
6 36 (3.25%) Shell Script
7 28 (2.53%) Bash Shell
8 24 (2.17%) C
9 18 (1.62%) JCL
10 13 (1.17%) BeanShell
11 12 (1.08%) C#
12 9 (0.81%) Ruby
13 8 (0.72%) Perl
14 5 (0.45%) Groovy
15 3 (0.27%) PHP
15 3 (0.27%) PL/SQL
15 3 (0.27%) T-SQL
16 1 (0.090%) ABAP
16 1 (0.090%) C++
16 1 (0.090%) VBA
Qualifications
1 100 (9.03%) ITIL Certification
2 99 (8.94%) Security Cleared
3 84 (7.58%) SC Cleared
4 36 (3.25%) Degree
5 21 (1.90%) ITIL Foundation Certificate
6 17 (1.53%) Cisco Certification
6 17 (1.53%) Microsoft Certification
6 17 (1.53%) PMP
7 16 (1.44%) BPSS Clearance
8 15 (1.35%) CCNP
9 11 (0.99%) PRINCE2 Practitioner
10 9 (0.81%) CCNA
10 9 (0.81%) PMI Certification
11 8 (0.72%) Computer Science Degree
11 8 (0.72%) DV Cleared
11 8 (0.72%) MCP
11 8 (0.72%) MCSE
12 6 (0.54%) MCSA
12 6 (0.54%) PRINCE2 Certification
12 6 (0.54%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 48 (4.33%) SLA
2 14 (1.26%) Data Quality
3 13 (1.17%) QA
4 7 (0.63%) COBIT
4 7 (0.63%) ISO/IEC 20000
5 5 (0.45%) GDPR
6 4 (0.36%) PMO
7 3 (0.27%) Disclosure Scotland
7 3 (0.27%) GxP
7 3 (0.27%) Sarbanes-Oxley
8 1 (0.090%) PCI DSS
System Software
1 139 (12.55%) Active Directory
2 34 (3.07%) VMware Infrastructure
3 18 (1.62%) Tivoli Workload Scheduler
4 17 (1.53%) Docker
5 15 (1.35%) Job Entry Subsystem
5 15 (1.35%) RACF
6 9 (0.81%) Hyper-V
7 8 (0.72%) Microsoft App-V
7 8 (0.72%) Virtual Desktop
8 5 (0.45%) Virtual Servers
9 4 (0.36%) Virtual Machines
9 4 (0.36%) VMware ESXi
10 3 (0.27%) BitLocker
10 3 (0.27%) Time Sharing Option
10 3 (0.27%) vSphere
10 3 (0.27%) XenDesktop
10 3 (0.27%) XenServer
11 1 (0.090%) EMC RecoverPoint
11 1 (0.090%) VMware Workstation
11 1 (0.090%) XenApp
Systems Management
1 73 (6.59%) SCCM
2 45 (4.06%) Single Sign-On
3 27 (2.44%) Ansible
4 24 (2.17%) Tivoli
5 19 (1.71%) Puppet
6 15 (1.35%) Kubernetes
6 15 (1.35%) Terraform
6 15 (1.35%) Tivoli Monitoring
7 13 (1.17%) Cisco IPCC
8 12 (1.08%) McAfee ePO
9 11 (0.99%) AirWatch
10 8 (0.72%) OVSD
10 8 (0.72%) SCOM
11 7 (0.63%) Tivoli Storage Manager
12 6 (0.54%) NetBackup
12 6 (0.54%) Opscode Chef
12 6 (0.54%) Systems Management Server (SMS)
13 5 (0.45%) EMC NetWorker
14 4 (0.36%) Red Hat Spacewalk
14 4 (0.36%) Rundeck
Vendors
1 137 (12.36%) Microsoft
2 53 (4.78%) BMC
3 49 (4.42%) VMware
4 48 (4.33%) Remedy
5 44 (3.97%) Snow
6 43 (3.88%) HP
7 40 (3.61%) Citrix
8 39 (3.52%) Cisco
9 32 (2.89%) IBM
10 31 (2.80%) SAP
11 29 (2.62%) Red Hat
12 27 (2.44%) CA
13 26 (2.35%) Oracle
14 24 (2.17%) Atlassian
14 24 (2.17%) Splunk
15 21 (1.90%) F5
16 19 (1.71%) Apple
17 17 (1.53%) McAfee
18 15 (1.35%) Palo Alto
19 14 (1.26%) Symantec